Orbitz Reviews

My husband booked flights to Boston for my daughter because she was going to college at MIT. When he looked at the itinerary they had listed my husband's name on both our tickets and his (he was flying out that Saturday after us for parent orientation). When he called Orbitz to try and have the correct names put on our tickets they said it would cost $220 per ticket to change the names. So in summary they said they would cancel our flights and then immediately re book them in the same exact seats and this would cost us an additional $440.

I am on the other line with Orbitz now as I write. This company has poor and illogical methods of doing business. I booked a trip with them to Jamaica and the charge was $1458 USD. They ran my Visa Debit card and though there was enough funds, they said there was not. Then, they went back and charged my account a 'soft charge' of $802 USD which they now say will take up to 5 business days to refund. So, to recap, they took my money, did not book any trip for me and tied up over 1000 of my Canadian dollars for five days. This is wholly unacceptable. Travel industry booking should not be complicated. Furthermore, who in their right mind runs a soft charge of 800?

What a pity, there is a big communication failure in this company. Cancellation done by Orbitz: no explanation and received partial refund notification; once send heavy complain direct to customer service, explanation arrived; lost time, stress while on a business trip, additional stress due to this company, in the future, I'll avoid to use their non liable services. I have been traveling for business since 1992, 1st time such a story arrived.

I paid for a round trip from Cin. to West Palm Beach, on the connection in Newwork the connection missed and they gave me a flight to Ft Lauderdale, and instead of being in West Palm Beach at 5:00 I'm now in Ft Lauderdale at 10:30 PM, baggage in West Palm. I called Orbitz in Philippines, asked for U.S.A. complaint line, "We don't have one, sorry." Talked to three people 1.5 hours and them telling me "I can't understand you!" I told them if I wanted to drive from Lauderdale I could have saved 100.00. They said with a snide voice, "You must take it up with United, we can't do anything for you!" This is the last time I use ORBITZ and I recommend you save yourself the stress of dealing with these people. Not worth it. Never again...

My boyfriend and I booked a hotel through these rude people for the end of this month and their customer service is HORRIBLE!! They had us on the phone for an hour, the first time. The lady couldn't help us after an hour, then we asked for a manager and it took a while just for her to pick up. That was another hour on the phone with that manager. The first lady was silent while "supposingly" helping to solve our problem, she was nonchalant and very short with us. The manager couldn't help and didn't understand our problem.

When we were invited to stay with friends in LA, we called Orbitz to cancel the hotel portion of our package, fully cognizant of the fact that we would have to pay a penalty. We had read the terms and conditions and understood our responsibilities. Regardless of what portion of the package we would want to cancel, the penalty was over 99% of the original $4000 cost of the whole package!!! We were appalled and vowed never to use Orbitz again and to ensure that our companies never did. Shopping a la carte takes a little more time, but it is well worth it to ensure that you are in full control of all components of your trip. Shame, shame, shame on Orbitz.

Mother had booked round trip ticket from London, Heathrow airport to Charlotte Douglas - $1000 dollar plane ticket for brother. The day of travel he was unable to get on plane due to his visa. The plane trip was cancelled and Orbitz did not allow for trip to be postponed or for any amount of refund.

I booked a flight on Orbitz and purchased the traveler's insurance through the company recommended on their site. The company states it provides travel cancellation insurance but doesn't give you any specifics until you've purchased it and the ticket. I'm very angry with Orbitz as they are affiliated with and promotes this insurance company. The only way you can cancel or change your ticket is if you provide a doctor's note as to why you can't go as planned or show you've lost your job but it is not your fault plus you've worked there for 3 yrs or more. You only find this out after you've purchased the non-refundable tickets. Now I have to forfeit almost $500 back to Orbitz and the airline; which, by the way, is part owner of Orbitz. It seems like a large shell game or is based off of a Looney Tune cartoon. Their customer service solution is to provide you with 75 Orbitz points.

My wife and I booked a weekend out of town (110 miles away) through Orbitz. We got a confirmation and booking number. Upon arriving at our destination, we were turned away by the hotel clerk - apparently, Orbitz overbooked the hotel by about 6 rooms. Understandably upset, I call the 800 "customer service" line and was promptly put on hold. My wife and I sat on hold, in the parking lot of this hotel for 2 hours. Orbitz was not only unable to relocate us for the night, but we were forced to drive back home (2 3/4 hours) in the middle of the night. I requested a call from a manager and was assured a call would be received within 24 to 48 hours.

We cancelled our hotels 36 hours in advance due to extreme weather from tropical storm Bill in Houston, TX. We phoned Orbitz and spent nearly four hours and eleven phone calls, trying to get a person to speak to us. We finally gave up and cancelled the rooms via the Orbitz website AND direct phone calls to the hotels. Orbitz charged us for the rooms anyway, although we were canceling more than 24 hours in advance (clearly within hotel policy). We will NEVER use Orbitz again and we will counsel our friends and associates to NEVER use Orbitz.

Orbitz. Stay away from using them. I bought an airline ticket from them for $430. I found I needed to change my flight 2 month in advance. They said it would cost me $230 to change it. I said that was unfair and talked with them for an hour. They then said they will find me a new flight and I said ok. They changed my flight and said it would cost me $466. I asked if that was the total with no hidden charges. They yes and I agreed. The next morning less than 12 hours I started thinking of what went on. I called them back. I asked if that $466 charge was added to the existing $430 charge for the first ticket and they said yes. That means I was now paying $896 for the ticket. I told them they were very deceptive with me in making me believe the ticket was just $466 and asked to cancel the ticket. They said the contract stated no refunds on any ticket even within a 24 hour period. My advice to anyone is not to use Orbits for any reason.

I learned one day before trip that same identical room in same identical hotel as reservation was being offered on Orbitz website for $66 less per night. After calling customer service and receiving an initial message that the time wait would be 9 minutes was later informed by recording that wait was 45 minutes and I could leave number for call back. I left number and approximately 50 minutes later received a call back from someone who was clueless. Just locating the reservation was an ordeal. Once the reservation was located I tried to communicate that Orbitz was currently offering the same room for $66 less per night.

I reserved a room in Ottawa, Ontario for 2 nights. The price was in Canadian funds. When I received my Credit Card statement, I noticed I had been billed in US Funds and not Canadian Funds (an extra 80$ for the 2 nights)... not normal for a Hotel in Canada. I then called Orbitz and explained my situation to the agent who told me this was normal and there was nothing that could be done!!! I am not very happy with the service. Please refrain from using this service.

I ordered 2 flight schedules, one for me and one for my husband to New England. I was scheduled to fly out first early in August and he was scheduled to fly out later in September and meet with me. Our return flight was specifically scheduled on the exact same flight TOGETHER. I sat and MADE SURE I scheduled our return flight on the same exact flight. I double and even triple checked the schedule to ensure I put us on the same flight and had 2 seats together. I don't know what went wrong but somehow his flight schedule ended up entirely different from mine.

This was my first vacation with my GF. Upon check-in, we were there maybe 1 hour, the hotel staff (in particular, security worker) escorted us to our room. I reached in my bag and tipped him a few dollars for his help. My GF and I unpacked and we're gonna go jet-skiing. I had 800 bucks, I took 100$ with me and placed 700$ in the hotel safe with a pass code which worked fine...so I locked the money up and put a 'do not disturb' sign on my door. We went downstairs to the buffet and ate some food because we had traveled all day. After eating, we decided to hit the pool because the pool looked really nice. So I ran upstairs and attempted to put my 100 $ away.

I decided to book a local hotel through Orbitz because of a special rate they had advertised online. The booking process was unbearably long for a simple hotel reservation, and they required a book two separate reservations for my parents and myself which took even longer. The special rate was not exactly as advertised either once I placed the call (probably could have gotten same deal through hotel).

I booked a hotel for my sister in Houston TX on Saturday night as her AC went out. I saw that Orbitz had the rate for $139 + tax and the hotel had the same room for $119 + tax. I opted to book through Orbitz given the best price guarantee AND I had Orbucks that would be expiring. Of course, within 24 hours, they responded to the claim and stated that b/c I booked the hotel 15 minutes after the cancellation deadline (since that's when my sister's AC went out), I was not eligible. After reading these reviews, I think I'll move on to Expedia.

We purchased a package for our honeymoon to Punta Cana Dominican Republic. We had a traffic accident on the way to the airport, so we ended up missing our flight. We had purchase the insurance that Orbitz offered with our package. So we tried to call to see what they would do. After being on the phone with 3 different agents, and hung up on twice, we were told that there is nothing they can do. I asked the agent "So basically we are screwed?" He said "YES!!!" Basically they sell you the insurance but it doesn't cover incidentals. We ended up having to purchase a whole new flight and they would not even allow us to keep the return flight so where we could have bought a one way ticket but we had to buy a round trip instead. We will never book through Orbitz again.

I booked in the last 2 days 2 flights via Orbitz. Both times I got an email "Thanks for booking your trip." And I got a booking number. The following day the flights were canceled. They wrote that the airline did not confirm it. In the meantime I had booked hotels. Why don't they check BEFORE with the airline?

We booked a hotel with Orbitz, in Sioux City, Iowa for Friday July 17th, 2015. We went through the usual check-in process, and obtained our room key. Upon opening the door to our room, we discovered that the room was currently occupied. We went back to the front desk and advised the clerk. They had no other rooms available for us. But the clerk was gracious enough to contact another hotel, just a few miles away. We went to that hotel and stayed the night. Before leaving I asked the clerk if we would be getting a full refund for the room, we were told yes. I contacted Orbitz on Monday the 20th and informed them of the issue and requested a refund. They advised me that they contacted the hotel and that I had stayed the night, so I would not be issued a refund.

We had 2 tickets charged to our Visa on file with Orbitz. We called Visa, they verified 2 tickets from Kiev Ukraine to New York and back were charged through Orbitz, Total $2,300. When I tried to go to mu Orbitz account, I could not access it. I tried a password reset, nothing. So I called, waited 1 hour. I was told my password and email had been changed ironically on the date of the charges. Everything about this to me says inside job. So after much frustration and really no resolve, I have my account back, and now see the names and itinerary for the 2 people that did this. Where was the big red flag? Where was the call to maybe ask, “Is this you?”

Booked a hotel last minute and messed up the dates. Orbitz website was not user friendly in instructing me how to correct it. Then when I tried to call it was automated and took a few tries for me to get in touch with a person. Orbitz acted like it was such a big deal to change my reservation and were not very clear on how I should do it via website. Then when I got in touch with someone they kept going back and forth about prices and it was very confusing. I prefer a company that is transparent. Orbitz hides behind "hotels policies" to get more money out of you. The fact that it took over an hour to straighten this out is ridiculous. People are willing to pay more for better quality of services, customer service being one. Orbitz is not worth it.

I wanted to book at trip in June but kept getting error messages. I called and talked to five agents. The last two hanged up the phone. Today I tried again. They have no tech dept. I'm told. I can't use Orbitz as I can't finish a booking but there is nobody to sort out my account. It's so sad - I've loved them in the past but repeatedly find obstacles. The FAQs are too general. Sometimes I can't understand the operators. They tend not to listen carefully to my specific concerns. Hanging up doesn't endear me to the customer service. After more than a month my problem booking trips is completely unresolved, yet I have no one to help me (we finished booking in June by putting in different credit cards until it accepted a card not on file with Orbitz - something clearly is wrong with our account).

I read online of a company called Orbitz cheap travel. I've booked with them before but recently I've booked a trip to Orlando Florida using car rental, hotel and airfare. Everything went well except for the car rental. I purchase car rental insurance through Orbitz as well. All said and done with the car rental, I get charged an additional 200. $24.31 for damage waiver plus gasoline. I return the car full and I also purchased car insurance for damage waiver through Orbitz. Even if I was supposed to present this at the counter it should have been transferred over to dollar rental car with the agreement. Now I'm out $224. This left a very sour taste in my mouth. I will go back to using my own way of means of booking vacation. Orbitz you lost my trust.

My husband and I flew out to Lancaster PA and booked a hotel room through Orbitz. We were held up in security at the airport, so we inevitably missed our flight. The next flight out wasn't until the next day. I called Orbitz to explain the situation and informed them that we will not be able to check into our hotel until the next day. They told me that they had to negotiate with the hotel. After placing me on hold to call the hotel, they said the hotel will not refund me for the day missed, but I can check in on the next day; which is what I expected and was fine with that.

What happened to the Orbitz website? They changed it. It's horrible. I have always used Orbitz to book my flights and up until now I have been very satisfied with their user interface. I went on the website today to check possible flights (I use the site to book flights only, not hotels) and the web interface has been completely changed. I used to be able to look at the details of a particular flight itinerary such as intermediate stops, the times, etc. but now when I try to do this it doesn't give any useful information. Instead it advertises hotels. It also doesn't sort flights as before even though they have a control (button) that is supposed to do this. They can take this ** and dump it in the trash as far as I'm concerned. I'm done. Finished. I'll never use Orbitz again.

Booked a vacation package to the Caribbean in Feb 2015 which we paid in full. Arrived in June 2015 to check in at the Le Domaine Resort which was CLOSED. A majority of our vacation was spent on hold with Orbitz in the Philippines waiting to speak with a Supervisor to find us a place to stay. Yes, one would find this review amazing as all Orbitz did was take our money and left us to find our own accommodations in a foreign country. Their business practices can only be described as egregious along with the Le Domaine Resort.

My wife and I decided to try Orbitz for the first time, using a coupon for 5$ off. All we were doing was extending our stay. As we're going to check back in, we were told that our reservation got canceled. We never canceled, nor called, nor got a phone call from Orbitz. As we called them, they told us it was a "processing error" yet Orbitz was STILL able to take our money. Never got a phone call, nor email stating there was an issue nor that our reservation was canceled. NEVER USE THIS SITE, ALL THEY DO IS SCAM PEOPLE OUT OF THEIR MONEY THEN COME UP WITH EXCUSES THAT DON'T FIT THE PROBLEM. NEVER USE!

Prices offered on the website were wrong when purchasing airline tickets via Hawaiian Airlines. Supervisor "Zoe" offered me a whopping 25 dollars off to make up for the fact that their false advertising cost me over 300 dollars. I will never use Orbitz again, and neither should you.

Flying from New Orleans to Tambor, Costa Rica we were bumped from our Sansa puddle jumper flight from San Jose to Tambor. We elected to fly the entire way (spending $1600+) to save time (could've spent $1000 to stop and drive from San Jose). We wound up having to stop and drive from San Jose anyway, spending an extra $400+ on a car rental and an extra 5+ hours to get to our destination late at night. Orbitz has completely washed their hands of us getting bumped and has done nothing to help us recoup our losses. They blame it on Sansa, Sansa blames it on them.

I reserved a hotel room that was advertised as a "special deal" with "free cancellation". When we ended up having to cancel, Orbitz said we could not without paying the full amount. Terrible false advertising. Spent 40 mins on hold waiting for customer service, never got through. Finally used their chat service. I will not be using Orbitz again.

I booked a flight through Orbitz. I have never been so angry in my life. I only needed the time to be changed because my mother was in a car accident and I had to take her to the hospital. They couldnt even do that. They stole $200 and didn't even have the courtesy to give me some credit. I will never use Orbitz again and I definitely do not recommend it. I repeat I do not recommend.

I made a flight four months in advance and my returning flight leaves July 3rd. I was never notified that my flight was canceled and I was being put on a plane that would have me in the air for 6 hours longer than my original flight. Orbitz not once contacted me, and I've spoke with them several different times on positive matters and they still did not mention. The flight was canceled 10 day after my purchase which is four months before my flight was to leave. It wasn't until my boarding pass was sent to me 24 hours prior that I noticed such a difference. I am pregnant and cannot be in the air that long.

I was required to cancel and rebook a ticket I purchased through Orbitz. There was a $460 dollar rebooking fee however, the new tickets were $288.00 less and Orbitz advised me that could be applied against the change fees. Then the next morning instead of the debit to my credit card I had a $460.00 charge. I called Orbitz again, sat on hold for an hour and half before anyone came on the phone. They indicated it was a computer error and they would fix it. But nothing got resolved. I called 3 more times since and have spend over 10 hours on the phone listening to lies and misleading information.

We bought tickets for our family for emergency trip to family member funeral to Singapore, we paid 3500usd. We also paid airport parking, reserved hotels and spent money and time on trip preparation like currency exchange, presents etc. When we arrived airport 2.5 h before with confirmation number, airline company just said, "There is no reservation with this number." It took almost hour to fight with them but they were right and it wasn't their fault. Then it took almost hour to call Orbitz because their customer service call waiting was 15 min then they add another 15 and then more again, you can't even trust their timeline. Finally, we found out that Orbitz just canceled tickets for no reason and they response is simply, "Your money will be refunded within 3 days." We have emergency and I don't even have extra 3.5k to buy new tickets! Never will reserve again, anything with this company and won't suggest to anyone. First time I see such nonsense.

Reserved and paid for a hotel room. Orbitz cancelled it 45 minutes later and charged me $200 cancellation fee. When I called, first they claimed someone called and cancelled, then they said that the credit card was declined. I asked them how they were able to collect the cancellation fee if the credit card was declined. They waived the fee at that point. Called my credit card company, they said they accepted the charge. Don't know why Orbitz cancelled on me, but since I was already on the way to the destination, it left me in somewhat of a bind.

I booked a room at Red Roof Inn in Madison Heights, MI for 4 nights. The rooms were so nasty, I checked out the second day after changing rooms 3 times. I went to a Hampton Inn and paid out of pocket. Orbitz said they would reimburse me for the 2 nights I already paid for but then refused after I provided a receipt from the Hampton Inn where I stayed the remaining 2 nights. Six months before this trip I was in Phoenix on an Orbitz booked trip when my mother died and Orbitz would not change my flight for me so I could be with my family. I had to buy a last min ticket for $700.00 one way. The airline said because I booked through Orbitz there was nothing they could do for me. I had already stopped booking flights through Orbitz and the only reason I used them for the hotel was a promo code & I had Orbucks to use up. I will never book through Orbitz or any of them again. I will be going to small claims court over these issues.

My wife and I recently booked airfare to London from Pittsburgh. We were offered and accepted travel insurance by our agent. We had to cancel the reservation and there was not a problem with Orbitz. However, they did not cancel the insurance or tell us that we had to cancel and we ended up with insurance, and there was no help. We were out the money.

I had scheduled flight for my wife and son to fly from Dar-es-Salaam to Detroit. Everything was in place, I had even spoke to a representative on the phone to make sure there would be no problems. When time came to board they were turned back due to the way the tickets were booked. My wife and son were coming here after a long time of going through Immigration issues. So they were excited, the phone call from her was devastating, her crying, upset and not being allowed to board. I called ORBITZ, was on the phone over 3 hours, planes had left by this time (wife and son were at the airport 3 hours before flight time). Still nothing was done, just excuses.

Purchase a ticket for the price of $837.50 only to find after a couple of days that Expedia offers the same ticket for the price of $669. When contacting Orbitz I was denied honoring the lowest price guaranty referring to their terms of 24 hrs to make a claim. I would understand a few dollars differential lower but $200 I find it steep and I am left with no compensation or a gesture of kindness for that drastic price increase.

I was charged 191.26... when I had not used Orbitz for awhile. I called them, they said they had computer issues. I talked to a support person... we talked to my bank, was reassured 2 times that the issue was taken care of, that it would fall off... I called 2 different times. It went through! On hold now for hour. Explained what happened after the system said it was an 8 min wait. Told the support person I wanted to talk to a supervisor... waited and waited and no one is responding. I guarantee I will never use Orbitz again!!!

I specifically asked for a resort with no construction yet was booked in a construction zone. Listened to jack hammers as I tried to relax or sleep and spent more time waiting on an elevator than relaxing because 1/2 of elevators were shut down. Hidden resort fees were not disclosed equaling another $1000. I lost 4 hours on first day because of the mess Orbitz caused by booking my rental car off site from the airport - not what I specifically asked for!

I would like a supervisor to call me back to discuss this matter. I had a problem with a reservation and I tried to call the customer service line and I was told it was 55 minute wait - YES! You read that correct - 55 minutes. Unacceptable. I searched and searched online on the Orbitz website and could not find any email address to complain or to ask for help - I had to google Orbitz email to get this correct email. All of this unacceptable. I am pulling all business from Orbitz and transferring all business to Travelocity, which has prompt customer service. I would like a supervisor to contact me - but no one does.

I went on a trip to Florida booking everything with an agent 3 months ago but going on vacation one month ago. I booked universal studios tickets with my package plans finding out that the agent booked me universal tickets in CALIFORNIA!!! I called Orbitz explaining the issue. They told me to purchase the tickets on my own and send them what I paid and they will reimburse me. Also for the headache that they caused. Yes "they" an agent error. I will get reimbursed for both tickets the Cali one and the new one I bought. Looooool hilarious to believe that I believed them.

I never should have booked anything with these people. They robbed me and never even apologized for it. Twice I was charged for a room I never wanted. Please don't give up your bank info to these uneducated agents. ** etc are one of the 6 agents who were of no help and they even referred to me as if I was one of their home girls. Ghetto company.

I made a reservation for 2 adults back in November 2014 for a trip going from Paris to JFK in May 2015, and returning to Paris from JFK in September 2015. There was a connection in Montreal for the return. The Airline canceled the flight and put me on another flight arriving 4 hours prior to departing from Montreal, but put my friend on a flight arriving in Montreal 1 hour after his flight leaving to Paris. Orbitz never told me, I found out accidentally, and when I called them, was put on hold, the person had no clue on how to fix the problem, and the communication got cut off. I fixed it myself by calling Delta Air, and they were very courteous and helpful. Orbitz claimed that there were 2 itineraries, and that my friend paid for his trip with his own credit card, which is absolutely false, and I have proof of payments for both of us. Stay away from Orbitz.

Yes, If anyone is contemplating booking with Orbitz, I would definitely think twice. I booked a car to be collected in the UK this year and when I arrived, the car rental, Europcar knew nothing of my reservation. Orbitz say it's Europcar's fault but if they don't post the reservation then whose fault is it. They have been Investigating this since May and all they do is blame someone else. And trying to contact them, oh hell if you want a quick tour of this world, you try phoning. One call to the Philippines, phone went dead, then onto south America, phone went dead and I was told that I would get a call back, BULL!!! If you want lousy after service then go ahead and book with Orbitz, they really care MORE BULL!!!

Me and my husband booked tickets to go to Philippines through Orbitz and I got wrong spelling on my bookings. They won't consider it and charge us more and more. We ended up paying $1500 for nothing and we can't dispute it in our credit card. We booked in other website and we didn't use the ticket that we purchased in Orbitz. We talked to one of representative of China Southern about the problem. They spoke with one of customer service of Orbitz and they said they will consider it. We called Orbitz again and they will charge us extra $2000. This company is terrible. Customer service is terrible. It took us 1 hour to talk to their supervisor about our problem. For sure we're not going to book to this travel agency ever again.

I have been sitting on the phone with Orbitz for over three hours trying to book a simple flight. Their entire customer service staff are located in Asia and have no clue as to book a flight. I was forced to cancel my original flight because I needed to change on leg of the trip. Every time I would speak to a new person, new hidden rules and fees were revealed, even though I had asked the previous person to completely clarify the rules. This website is a total scam. The company needs to be shut down for fraud.

Friends and Family... Stay away from Orbitz.com. This was the worst customer service experience. Our flight was cancelled and Orbitz never notified us of the change. We called Orbitz customer service while at the airport and they wanted to charge us the rebooking fees for a flight tomorrow morning. After multiple phone calls and speaking to several customer reps they offered us a $90 travel voucher. The $90 that they offered does not cover the cost we are out for 3 über fees to the airport, another night at a hotel, another day of boarding fees and more time off work.

I booked my ticket and the return time l chose was not respected on the confirmation, so l call them right the way and promise to call me back. They never call back. I called again. They put me on hold for 54 minutes then hang up on me. I will never use or recommend anybody to use Orbitz. Within 2 weeks l spent more $15,000 on Orbitz with 0 satisfaction. I will make sure that anyone l know will never use them bad services not honest at all.

We arrived at the hotel and checked in. My son opened the night stand drawer and there was a bag with remnants of marijuana in it along with wrappers from speed pills. We pulled the comforter off the bed and on the bed on the left there was a large wet spot that appeared to be urine. We checked the pillows because the room appeared not to have been cleaned at all and there was blood on one pillow (pictures available) make-up and dirt on the other pillows. There was a piece of a half eaten chicken wing in the floor. The bathroom counter was broken where the tissues are supposed to go.

When a hotel gets a call from Orbitz and advises them a guest had booked a room using someone else's credit card with no approval (credit card fraud) they do refund the person the cc was issued to. But in this case the guest that booked the room walked into the hotel. I immediately advised the authorities and tried to get Orbitz to help in getting the person that booked and used this credit card arrested. After being on hold for over 40 minutes and dealing with their politics and getting nowhere, Orbitz is now responsible for these people walking out and being able to do it again to other customers. All they had to do is confirm a few things and these idiots that steal CC info would have been behind bars. Thank you Orbitz for protecting the criminal and not helping the person whose cc was stolen.

If you want to unexpectedly pay more to change your flight than your original flight cost, use Orbitz.com! I recently booked a flight through Orbitz for a friend from Chile to come visit. Unknowingly, I booked the wrong dates (my fault, but hey, it happens). When I went online to change the dates, I was sent to a screen that told me to complete my transaction, I had to call a customer service representative. So, I call the number, and after an hour of waiting and the like, the representative told me the new flight would be 1,233. I originally paid 1,100, so a 133 price difference, right? Not at all. I get off the phone and realize I've been charged 1,233 to change my flight, as the attendant booked me a flight costing 2,300! Mind you, at that moment, there were flights from Chile, round-trip for $900 online.

Made a hotel booking through Air Canada website after booking a flight yesterday. Next day had to make a request to move the hotel booking [and flight] forward 1 day as business meeting had been moved forward 1 day. Flight no problem, but spent the better part of nearly two hours trying to change the hotel booking to no avail. Air Canada website goes through to their booking partner which in this case was Orbitz and the hotel booking was prepaid. Something I did not notice when I booked, it was only when the hotel booking confirmation came through did I notice.

Orbitz refunded my money, including the fees. Which is good, and I'm very glad I got all my money back.

Booked 4 rooms at a budget hotel in the Niagara Falls Canada Ontario area for a one night 5/15/2015 stay. Needed to rest and recuperate before traveling back to NYC after attending my daughter's college graduation ceremony earlier in the day. A caravan of autos had made its way during the night from NYC, 8 hours away, to attend the ceremony and needed a place to rest up before the drive back. A fastidious planner I began the search for suitable accommodations 30 days in advance and ultimately on 4/22/2015, using ORBITZ's service reserved the desired four rooms.

I purchased a hotel room through Amtrak. Apparently, Amtrak uses Orbitz as a broker of travel services. I purchased two nights in NYC for over $800 at a Hilton. Due to a family death, I needed to move my trip forward one day (from the 18-20th to the 19-21st). I called Amtrak, who forwarded me to Orbitz. Orbitz hung up on me three times, the fourth rep. told me that Hilton's reservation desk is closed on weekends! I called Hilton directly and they could not help me because I booked through Orbitz. I called Orbitz again. After being on hold for 23 minutes (on a Sunday morning, 6:00 AM), a rep. told me that they could not accommodate the change. I had a non-refundable ticket. I asked for proof that I signed for a non-refundable ticket. They did, in the form of explaining that if you click on the terms and conditions, it is buried within. Indeed, it is. I should have looked.

My mother (80) is sick so my brother got a round-trip ticket from Seattle, WA to Phoenix, AZ to visit. His "wife" (79) has dementia so a neighbor was caring for her while he was away. Apparently his being gone exasperated her condition. In the meantime, the neighbor got word that her brother is on his deathbed. She called to say she can't handle all of it so it's an emergency that he get back there immediately. I called Orbitz to help make his "emergency arrangements" only to be told it would cost $275.59 to leave tomorrow. I asked if I could use 2 credit cards because I didn't have enough on either one only to be refused. I clearly expressed several times that this was an emergency. It didn't matter because "there's only space for one credit card number". I asked how long they would hold the reservations & was told 30 minutes so I asked for a manager. It was the same situation with her so I let her know I'd be writing up a bad review for Orbitz.

We booked a flight in February of 2015 for May 13th. The reservations said our flight left out at 835 so we got up and left accordingly as we live 2 hrs from airport and when we arrived at the airport, we were told the flight left at 7:15 am and we missed it, so the airline did tell us they changed the flight time in February of 2015. So we called Orbitz who did absolutely nothing, they were very unprofessional and didn't really care we were going to be late for my uncle's funeral. I got the complete runaround for over a hour. So in the end we had to book another flight ourselves with no help from them. So I say to anyone planning a trip: do not use Orbitz - they are a joke and care nothing about you or your family, only the money.

My husband booked a room on hotel. It froze and then it booked on wrong date. He immediately called and told them to change dates. They said no cancellations. What, five minutes later. Then they said couldn't change to correct date without paying for both reservations and told date we needed was booked. Could not do anything. We called motel. Manager said she had no problem with cancellation. Called them back. They said they had to confirm. No calls EVER made to Manager. We have a room with NO Way to cancel and they have our money. DO NOT, DO NOT use this service. If for some reason they make this good, I will post, but they in my opinion are a CON company.

I am a travel agent. I used Orbitz to book my client a honeymoon to Hawaii. I booked 2 airline tickets and a resort hotel. My client wanted to leave next day. I booked the package at 12:20 and the flight left at 8:55 the next morning. I received confirmation of my booking and eticket numbers. I received a call from my client at 5:00 am from the airport. He was trying to check in for his flight and it told him that the flight had been canceled. I contacted Orbitz and was told there was a problem with my credit card so everything was canceled.

I had an issue with the pricing of a hotel. Orbitz was charging more for the "average nightly price" than the hotel was by $20 a night. Orbitz clearly states they collect their money in the "tax and fees", not on the cost of the hotel. I called to ask about this and one hour, 2 customer services reps later the only answer I got was "We are a business". The rep refused to transfer me to her supervisor, insisted she was the only one in charge. I also asked her if she knew of the Orbitz pricing guarantee which states that if you find a lower price on a different site, they will give you 100% of the price difference plus a certain amount of Orbucks depending if you're a member and what tier you are in. I was told she couldn't do that and I have to file a claim.

Orbitz flight insurance is purposely cumbersome. Cancelling a flight using your flight insurance requires: a physician's letter, must be emergency and very severe condition, divulging personal medical information to Corporation Allianz, filling out 12-page application.

My family and I are planning a family vacation to Montana in June and need a hotel to stay in for a weekend. My father called me and said that on Kayak.com he found a hotel with a couple rooms available at a decent price. So while on the phone with him we decided to book our rooms at the same time (We are in 2 different state). When we clicked on the link it redirected us to Orbitz. We each filled out the information and hit book at the same time. His reservation went through and mine said no rooms available, even though the website said 7 rooms available. After getting off the phone with my father while he called Orbitz to cancel the reservation, I noticed that my card had been charged twice by Orbitz.

My wife and I tried to book a vacation package for flight and hotel. At the time of booking the flight a sales agent told my wife they were not able to book the flight because my card did not take the transaction. Before disconnecting my wife was told they did not charge the account. My wife has spoken to five different people to resolve the issue within a week. She had to explain the situation each time and was told she would get an email regarding the call and never received it. She spoke to two supervisors who said they would fax the correct paper work to my bank and it never happened. We have not received our money. This is preventing us from purchasing tickets for our honeymoon.

I booked a $360.00 ticket in September 2014 and had to cancel, so they gave me a credit and told me I had until September of 2015 to use it. I tried to book a flight with them for July of 2015 using my credit. I called and spoke with five (5) different people (none of which spoke English) and got a different story each time about which airline my credit was through (on my original ticket I had to change airlines from US Airways to United Airlines). Once all was said and done I ended up paying $475.10 for a ticket because of the $200.00 Change fee. I had to ask countless times for them to explain this to me because I could not understand them. Avoid cancelling and having to contact these people at all costs.

Four of us booked an all inclusive trip through Orbitz to the Allegro Cozumel. We believed the Orbitz advertisement about a "hassle-free" vacation. Upon arrival (four hours late due to a mechanical issue on the plane) we were told that the resort was oversold and we had been moved to another resort but that because they were sold out during our stay, we would need to move back during the stay. We attempted to contact Orbitz several times to get assistance but after two hold times of over 30 minutes, we were forced to accept the move.

I used Orbitz to search and book a hotel for my one year wedding anniversary coming up. Everything went smoothly at first until I called the hotel to confirm my reservation. Upon calling the hotel they advised me that they never got my reservation and that they had no rooms available. Called Orbitz and all they did was call the hotel on my behalf even though that's the first thing that I did. I could also barely understand the customer service rep. Even though he asked how to say my name he kept mispronouncing it and called me a woman on accident. The outcome of all this was Orbitz now made my first wedding anniversary a complete mess.

Someone used my Amazon card on Orbitz and then at United Airlines. Here is what I know: it was done at the end of April 2015 online and they did not have my physical card. So they somehow stole it online. My complaint with Orbitz is: how the ** do you let just any OL thief use my ** credit card on your site??? Orbitz needs to do something about fraud, because there are hundreds of thousands of people online with the same problem I had. This tells me that Orbitz doesn't give a ** who uses my card... me, some guy in Texas, some meth tweakers in Arizona... Doesn't matter to Orbitz, cuz they got their money. They don't care where it came from.

My Orbitz account WAS in my married last name until I recently changed it but before I discovered you didn't need the assistance of an Orbitz rep, I booked a ticket. When I got to the passenger info screen, I saw I would be ticketed under my married last name. Wanting to "Act fast" as there was only 4 tickets left, I created a "new passenger" with my maiden name and successfully completed the booking process - or so I thought.

I booked the hotel through Orbitz for Hotel Gran Plaza Guanajuato, but I arrive there with my family. They told me there's no room for me. I never use the bid service like Expedia for room reservation because I only heard such thing happened for bid service. The reception are rude, they never feel sorry about this.

I was promised by an Orbitz supervisor that I would receive an $80 voucher towards future travel AND at 15% promo coupon to use for my existing trip coming up in July. In the past week, I received emails from Orbitz confirming these promises, with the promo codes for each. I just spent 30 minutes on the phone trying to apply the 15% discount to my existing trip, only to be told that Orbitz does not do that. My email specifically says the 15% could be applied to my July 2015 trip. This is a fraudulent promise made by Orbitz and I will never, ever use their site again and recommend that nobody does.

Orbitz offered 15% discount - I checked the price for a hotel using the ONMYWAY coupon and it was no different than the price I got without the discount coupon.

Showed up at the Homewood Suites in Waco, TX with my Orbitz confirmation in hand. I was told that Orbitz had cancelled my three-night stay earlier that day. Since this is a university town, there is always something going on in the weekends. When I called Orbitz to find out what happened, I was asked if I wanted a refund. They did not offer to find a new room for me. I asked them to do that but the nearest room was 50 miles away at $250/night. I wanted a room! I asked to speak to manager to find out why they would cancel my reservation. I waited 50 minutes to speak to a manager who told me the hotel canceled the reservation due to bad weather. It was 78 degrees and sunny. At the end, I had to beg for a refund. No help. Will never use this again.

I booked a hotel two weeks in advance of travelling. Two days before travel, plans changed and I have spent two hours and five phone numbers trying to cancel. They cannot find the reservation number, cannot find the phone number, nor the credit card number. On two different phone numbers, the same guy answers. The one who couldn't find anything when I called the other line. Who the hell are these people? I called the hotel to make a reservation and ended up with them.

I booked an Ambassador Hotel in Kingston Ontario Canada through ORBITZ who quoted $130.59 for a 1 night stay. My Visa was billed $168.27 for this transaction. ORBITZ applied the American exchange rate for a completely Canadian transaction. I called ORBITZ and the excuse I was given was that they had to book large blocks and that was the quote from the Hotel to ORBITZ. Yet I was also told that ORBITZ would only be remitting the $130.59 to the Ambassador Hotels. ORBITZ would be keeping the $27.68 exchange rate. I asked that the exchange rate be returned to my account and was told they would be keeping it and I should realize ORBITZ has admin costs to cover. In my mind, this is fraud and illegal. I would NEVER book through ORBITZ again and will tell everyone I know the same.

On April the 2nd I decided to book a room through orbitz (which is a website that I don't normally use) to take my husband to the beach for his birthday... Well upon booking I was told that I was not going to be charged from orbitz not until I got to the hotel on the 10 of April 2015. However reading the hotel policy they stated that I had 14 day to cancel and they would keep 25 dollars of my money. Well that would have been fine if the orbitz website wasn't flawed. They state that you have only 14 day prior to cancel but If I booked on the 2nd for the 10th how can I have 14 days to cancel??? Common sense is to have another cancellation policy on the site right for those that book within that time or even let me know if I am not eligible for a refund, right? NOT. Nothing stated that I was not eligible for a refund and so I went on and booked...

I booked a roundtrip flight on Orbitz from DC to Ottawa, Ontario. My traveling companion booked the same flights but on Air Canada. He got an alert on 4/17 that the return flight had been cancelled and that he was moved to the earlier non-stop flight. He confirmed the cancellation in a call with Air Canada and we both confirmed on the Air Canada and United Airlines (the Air Canada partner) websites that the return flight was no longer listed. We confirmed that the alert went out to the partner airlines on April 16th. I never got an alert from Orbitz and was on the phone for 1+ hours; their service representative couldn't find the information and couldn't get hold of a United Airlines representative -- -something I was able to do in 20 minutes!

After booking trip got a call from Dr. We filed a claim with Allianz who was insurance provider that Orbitz set us up with. They denied our claim because I had seen a Dr within the previous 120 days. All of who told me I had nothing to worry about.

I booked a flight to see my girlfriend at the time. Things didn't work out so I cancelled. I didn't ask about the refund policy at the time. When I called in to rebook, I was told I needed to use the original airline for travel and within a year of the travel date. I was fine with this. There would be a $230 assessed change fee. Turns out that the date was from the date of purchase, not the date of the cancelled travel, and that I could not use any credit from the purchase towards the change fee. So instead of buying a ticket for $400 ($230 change fee plus $170), I would be forced to pay $200 for a $200 ticket. I would have obviously chosen differently had I known I would have to face a $200 exchange fee. Not only that, but my credit cannot be extended. Don't use Orbitz and Don't fly US Airways.

I book business travel for many executives on Wall Street and I have used Orbitz to do so on many occasions. A flight to the west coast for $550.20 was cancelled for travel in February 2015 and I was advised the credit for the cancelled flight can be used for future bookings as long as it is within a year. As such, I re-booked another west coast trip two months later. The new flight was approximately $420.00. I could only re-book with an agent and not on their website for the credit to be applied. For some odd reason the re-booked flight was $429.20.

Made a booking through Orbitz with a two night stay hotel reservation. My dates changed and contacted the Hotel, Hotel told me I needed to contact Orbitz. Orbitz stated I could not make a date change so I asked for a refund and Orbitz stated my Hotel reservation was non-refundable. So I asked Orbitz to give me my Hotel reservation back. Orbitz said "no the booking was canceled." Orbitz kept my money with no hotel stay, reservation.

Booked a cruise on orbitz and during our booking it said we received a free excursion and a credit for a hotel. Two weeks prior to our trip I called on why we haven't received our excursion credit and come to find out you personally had to call them in order to get it. You didn't have to do that for the hotel credit it just came via email. The hotel credit isn't worth it you have to spend 100's of dollars to get anything off of your room. Read the fine print before you get screwed like we did. Very disappointing and we haven't even left yet.

Orbitz messed up my ticket. Despite multiple contacts to get the right E-mail they never got it right. Sent confirmation to an old E-mail. When it was discovered their attitude was tough. They outsource their work to India. They should at least hire people who can speak the language clearly. All of the people I talked to had such a thick accent that it was hard to understand them. They do say "thank you" and "I'm sorry" a lot but basically what they told me is "I'm sorry I hope help you" -- Thank you for letting us take advantage of you. I will NEVER USE THEM AGAIN!!!

IF YOU USE ORBITZ, GOOD LUCK! So here is the deal, I have no motive here other than I am upset with Orbitz and want to let people know what they did to me. Insurance will not cover a mistake Orbitz makes on your reservation. I purchased it for my trip. I booked a flight from the 14th of April and return on the 18th. I completed the purchase and got the itinerary details as usual in email. (I have been a customer for 15 years). Well lo and behold my return flight was set for the 21st. What?? I called them about this and they basically refused to accept any responsibility for it. I know the dates I placed in their search engine. WATCH OUT. If you still use them after reading this, be careful - they might send you a ticket you did not purchase. I will never use them again as they cost me about $300 extra dollars to get home. And yes I purchased my ticket with the airline directly.

I purchased a ticket to Cozumel for June 24, 2015 with a return on June 27, 2015. Orbits sent me a confirmation email and when I received it I noticed that the calendar had changed my dates to May 27 - May 30th. I called Orbits immediately to let them know what happened. They said they would have their internet department check to see if their calendar had an error. They informed me they would get back to me and let me know. I have called a few times and there had not been a resolution to the problem. They said they would waive their $30 rebooking fee, since there was an issue, but that American Airlines had a $200 charge.

I purchased a vacation package to the Cayman Islands through Orbitz a few days ago and noticed the total amount decreased to $800.00 LESS. I called Orbitz to see if they can give me a credit, or even a voucher to use on my next trip and they said no because I purchased a package. This company is a total rip-off!!! I really regret booking on this website. I wasted almost 1k. I wish I read all the bad reviews this company is getting before I booked my trip. I haven't read a single good review so far and now I know why. Definitely DO NOT recommend and hope no one uses this company.

I recently visited a friend in Atlanta, Ga who made a 3-way conference call to make hotel reservations at Doubletree Hotel to lock me in at a rate of $84 a night. Due to severe weather my flight was cancelled and I asked the rep at Orbiz to cancel that reservation, I wont make it to Atlanta until 2 days later and to book another room for 1 day. Meanwhile I noticed I never got confirmations in my email. Got to Atlanta, Doubletree had no new reservation and because I was not there during the first reservation, they have to give the room away. I was still charged over $300 and could not make the first flight. I had to call Chase and after a big fight got a refund. I will never use Orbitz again. The person at Orbitz sounded like a freaking robot - that alone was a red flag.

I am happy about Orbitz's customer service. It has been very different from my experience with other travel websites. This was my first time using Orbitz. I used a coupon code for 15% off a hotel and did not receive the appropriate credit after my reservation. After a call, Orbitz admitted the mistake and gave me a voucher for the difference. Similar things have happened with other travel websites and their customer service was not nearly as nice or accommodating. Props to Orbitz and for now I will remain loyal to their website.

We booked a trip through Orbitz. I paid the extra for an upgrade to a mid size-car. When we got to our destination we were given a compact car. Orbitz billed for mid size and said that they could not credit my card but offered me a voucher by email within 48 hours - which I never saw. When I called them back they said they could not resent voucher and gave me a case #. No idea what to do with it. No compliance rules. So I feel it is pretty much useless. Never again Orbitz.

It's difficult to get in touch with orbitz. If you need to change flights and you're in another country it will be difficult to do so. That happened to me. When I called the airline, I got a cheaper flight and they handled everything. Everything is too hard. There is no reason to pay extra for a flight you can get for less through the airline. There is absolutely no reason to use Orbitz. If you want to check cheap flights there are search engines that don't charge and then go straight to the airline. Also there's a google flight function that helps. I've had situations with Agoda and they will refund your money.

I booked a hotel in Boston - the Park Plaza - on Orbitz. It was listed as a 4-star hotel with all the amenities. It is not. Even the manager was shocked to find that it was described as a 4-star and that Orbitz was charging $279 a night (before taxes!). Also, the lobby is under renovation, which means no kitchen, no cafe, no room service, and the gym has been moved into some airless room on the 15th floor while things are being fixed up.

Tried to book a hotel in Spain, went through all the 1000 steps, at the end they told me "error in system, booking didn’t go through" so I booked elsewhere. 30min later get an email from orbitz saying they booked. No way to cancel online without being charged 130$. Called - waited for 1 hour - to be told they cannot refund (even though it is THEIR fault) till hotel confirms this is ok. 5 more calls, 3 more hours of waiting, complete ineptness, passing buck on, no follow up.... exhausting and frustrating experience. Never booking with them again.

Booked a trip in June, got receipt back but it was for March. Checked my computer for dates- my screen and screen shot showed June. Asked for refund- they will not refund my money. Worst company I have ever used.

We had reservations for a Friday and Saturday night in Chicago. The reservations were stated as unrefundable but the first person we talked to said that we were able to cancel our reservations for Friday night and then keep our Saturday night one. I was very appreciative of his help and expressed that sentiment.

Orbitz quoted rate of $149/night plus $18.26/night for taxes and fees. Hotel charges were actually $111.75/night and $14.53 taxes & fees. Orbitz overcharged by approx. $82 for a two-night stay! Now I will have to waste time trying to get this corrected. WHY, Orbitz??? Will never use again and you should not either!

If I could give a zero star rating I would. The hotel location feature in the Orbitz app is misleading, the room amenities are unclear, and their customer service is horrible! I booked a room through the Orbitz app that was supposedly 7.2 miles from my current location, but the hotel turned out to be 13.8 miles from me. Also, when I booked the room, I didn't see anything that said the room would be a smoking room, and as it turns out the room was a smoking room, which is horrible because I'm a non smoker.

I tried to book my travel online thru Orbitz and a message came thru saying that my credit card type was not accepted, which seemed strange to me because I had used my card previously to book travel. So I tried it again and got the same message. I then called Orbitz and I spoke to a gentleman with a Middle Eastern accent. He tried the card and said that it could not be used because it was a debit card. OK, I then booked my travel using a credit card.

Flight booked from sac CA to Tucson through LA leaving at 7 AM. Orbitz changes to fly through Denver leaving at 5:41. They have changed the flight I bought 6 times getting earlier, more layovers and arriving later each time. I called and to complain and ask for my original booking or refund my money and was told they only give store credits NO refunds. I booked the flight in February for June flight, called in late February after second change. DO NOT USE THIS SERVICE. THEY WILL SCREW YOU.

I have a $574 credit for an American ticket...They will charge my card a $230 to make a new reservation/change fee and I SPECIFICALLY ASK no other charges, right??? I purchase a $384 ticket, only to be told it's a one-time ticket?? My $574 ticket is used for a $384 ticket. I complain. They stop the reservation. Thank you. I'll save it for a more expensive ticket next month. Make my reservation for the $384 ticket. Get a call back and they say, "Sorry, the reservation has been made. Your card will be charged and you have to buy the original ticket." So my $384...doing the math...my ticket is now $800.

I booked a package back in December, an emergency required me to cancel. I was told my hotel and rental car would be refunded, but that the airline charged a cancellation fee and would not be refunded in full. Plus the Orbitz fee of $35 charged couldn't be refunded either. Fine. I understand. I get this is a company and I didn't buy the "Orbitz Trip Insurance." But I was told the difference between my cancellation fee and the remaining credit for the flight could be applied to my next package. Okay. It sucked. I lost $200 (and $30 for the fee), but still had $70 credit for the flight in my next package. Fine. I get that circumstances with the airline were what created the rebooking fee. So I call back today to rebook another package, asking to use the $70 towards the flight. I'm already down $200 plus the Orbitz booking fee.

After two full hours trying to fix an issue on my flight, I realized that, had my call been recorded, I would have sounded crazy. First, I was calling from China on skype and was told my reception was bad so I had to yell to be heard -- then when yelling, I was treated by the Orbitz customer service rep like I was insane for yelling -- very condescending and annoying. Basically, I booked an exit row on my way from Chicago to Shanghai and was surprised to see when I showed up on the plane that row 31 was actually not an exit row, but one row back from the exit row so I tried to call to make sure my flight back wouldn't be so awful -- after 2 hours of insanity with orbitz, I finally just hung up on the idiot at orbitz, called American Airlines and within 15 minutes it was all solved.

Booked a Mexico resort and flight through Orbitz. Ended up trying to book a shuttle transfer through them also but the resort zone I wanted was not there so I talked to online help. They told me to use one of the zones that were there and it would be fine. I disagreed with them but they assured me and the price was what most charge. Called the shuttle company in Cancun to tell them my itinerary and they said I had the wrong price and zone for my resort and they would only drop me off.

Sunday 3/15 I booked a flight (2 tickets) to Hawaii from Philadelphia and a return trip from Vancouver to Philadelphia. I used Orbitz because they supposedly have a price match guarantee. I was charged $610, and $298 per ticket. Today 48 hours later, they have the same flights for $571, and $278. A difference of $118.00. When I called to complain, first they said the flight was not available (yet I was looking at it online!), then he finally said he can give me a total credit of $70.00 toward our next booking which must be used w/in a year and then said, "Take it or leave it." Great customer service. They don't even honor their own prices, let alone another company. Needless to say, I will think long and hard before I use Orbitz again.

Let me begin explaining what happened that lead to a very long and complicated credit charge dispute with the Garden Inn Victorville and Orbitz. That is still unresolved from Jan 10, 2015 and still going on now March 16, 2015. I booked some rooms through Orbitz for my family as we had an event to attend to there. Received and printed paid in full confirmation for our reservations. Upon arrival to the Hotel, they kept us waiting 2 hours, because they had no records of my reservations and they had to look into it. It was very inconvenient as I have a daughter with special needs who was with us. It was late and we were tired and they finally got a hold of someone at Orbitz, who confirmed our confirmation was valid and to go ahead and give us our rooms. The Hilton processed our rooms and requested a credit card for collateral, and they promised me that we would not be charged since we already paid Orbitz in full.

When booking through Orbitz, they say you can get a refund. Well, if you check in and you check out early, well, guess what, you do not get a refund. This is sorry!!! I will not ever use this company again.

Well, after talking to the gentlemen that responded to this review, I was refunded the $150 promo. While I appreciate his willingness to work with me, I still received an email that essentially said the mistake was my fault but they would refund the money anyway. Whatever makes you feel better, Orbitz. But, I appreciate the refund.

My husband booked an all-inclusive (flight+hotel+car) honeymoon package through Orbitz. He went back and forth with a representative through the IM live chat. She kept on recommending ocean view, balcony, jacuzzi, wifi... By the time she was done, he agreed to get everything she recommended. When we arrived in Cancun we get to the car rental place just to find out we could not get the car, because in Cancun they want an additional credit card (even though it was already paid for).

Booked a flight to Europe on Lufthansa against my better judgment on Orbitz. Realized that I had the wrong last name on ticket than passport. Long story short. Spent 4 hours on the phone with Orbitz which gave me the run around, kept hanging up on me, then requested $30, then $72, and $600 in change fees to change the last name on my flight. I have been so stressed out this entire day and then I get an unauthorized credit card charge for $72 from Orbitz for a flight from Cebu to Manila. WTF I felt it was fishy that they would request my credit card for a change fee that they didn't even know would be required. Plus they said that they didn't show my credit card information and so against my better judgment I gave it to them. I tried calling back to complain but then got hung up on again by someone in the Philippines. Now I have to cancel my credit card for fear of future charges.

I booked flights to Montego Bay. After it wouldn't allow me to pick seats closer to trip, I called and they said I had to call airline, we did and ended up paying around $100.00 more. I might as well went with airline directly at that rate as they said we wouldn't have seats unless we bought them. Will not order from them again. Also switched flights earlier with a 12 hour lay over and no notification. Luckily got that fixed.

I booked a trip for the first time through Orbitz. I used IM to ask questions about the booking. I specifically asked if there were any hidden charges for hotel, any additional charges...I was told all we had to pay was what was shown. Well, after reading several reviews.....There is an additional fee due upon arrival...$250. Orbitz is not honest and upfront about what is expected. First and LAST time using orbitz. Our $1,700 hotel week is in fact $2,000.

I could leave a review about how, after their complete incompetence, I am still getting service alerts for a flight they had US Air issue me a refund for, and the fact that I am still showing up as having an active trip, despite having to contact US Airways to even know there was an issue with my flight. I may have been a little bit of a jerk for wasting the chat operator's time, while I was also on the phone with a supervisor, but they wasted several hours of mine speaking with their customer service folks, so fair's fair.. I told the supervisor after this was the least they could do was just get me a new ticket a mere $153, but that's not the point. In the end all I got was a $50 voucher, and was forced to use their services again, which I didn't want to do.

Called to request a flight change, Orbitz employee constantly had me on hold just to receive a quote of how much it would cost me to change my flight. I was on the phone for about 45 before I even received a quote. Granted I searched for a flight while waiting and got a quote for 1578.17 and he searched the exact flight and priced it a little over 1900. So just to change my flight he quoted me an additional $1000. When asked if I could speak to a manager he said I would need to wait an additional 20 to 30 min! Such horrible customer service.

I cancelled a flight a year ago and had a $400 credit on file. Before the credit expired I tried calling over 5x to get someone on the phone to reimburse the credit for another flight. Each time I was on hold for over 45 min. I finally got someone on the phone after my 5th attempt. They wouldn't honor my credit because I missed the cut off by a few days because I couldn't get in touch with anyone. I have used Orbitz almost every other month for 10 years for flights. They just lost a good customer.

Orbitz.com is the worst company I have ever dealt with. They scam you into thinking you have a credit, but this is actually just a credit to their fees if you re-book with them. I also got hung up on twice, finally connecting someone after the third time. They were 'briefly' transferring me, and two hours later they answered my waiting call saying the same thing as the person before. They were not consistent on what they said, and will continually switch around words to clear them from giving you anything they previously promised. Customer service is no help, and is either the money you 'SAVE'.

Orbitz reps do not communicate with each other properly. I called and canceled reservation due to wrong day entered. They cancel and assured me of refund due back. Following Monday money is out my account and they have no records of it. Terrible customer service I ever received, no records but I have a bank statement.

Horrible frustrating and costly experience with Orbitz AGAIN. Several years ago, I booked a week's hotel stay in Vegas for my family with young kids. When I arrived, I discovered the hotel featured nude paintings everywhere. I tried to cancel the remainder of the stay - nope. Orbitz stuck me with a $3000 bill. Swore I'd never use them again and ordered my company staff to ban them until... they claimed they had changed and would allow cancellations for things like this. So I relented and allowed my staff to use them for booking my business travel throughout India. What a mistake and what a costly disaster.

They booked the wrong month and wrong state for my hotel tonight. They refused to refund or credit for another time. They burned me once. I won't let them do it again.

I booked a vacation package, hotel and car rental. My flight got canceled - this never happened to me but this time so due to weather condition. The first day my flight got cancel, the second day my flight couldn't complete the connection so I was already frustrated but then I call Orbitz to cancel my first two night from the hotel package, they did only one night. I have no experience dealing with this situation, that's the reason why I pick Orbitz so if I have any problem then I will call them so they can help me resolve the issue. Orbitz ask me to call the hotel directly to resolve the problem by myself. So what was the whole point of buying from them? Also I had canceled my vehicle rental, because they over charged me so I call Orbitz and I had to call myself. I regret that I have another flight purchased with them but after this one I will close the account with them. Like they said, pretty much do it yourself better not with them.

My son is active duty Air Force. Flight was delayed. Connecting flight was missed. Tried to reach customer service for hours without any resolution. Customer service finally answered. Supervisor was to cancel flight and refund money. Flight never cancelled. No refund. Shame on this company to treat our servicemen and women with such a lack of respect.

I wrote reviews of Travelocity and Expedia and this site had the same problem, overcharging me for airline tickets. Quoted me one price and then raising the price upon booking. To be fair, Orbitz at least had a phone number and a woman who tried to help. We went through EVERYTHING. I gave her my credit card info, she was running it through, it was taking forever and then....guess what? I was quoted a price $90 higher! No, I would not take it. I was on the airline site, looking at the prices while we were on the phone. The woman at Orbitz did offer to let me keep my rental car booking at the same price, which I could cancel, she said, at anytime with no fee. We shall see.

Orbitz "no risk guarantee" is intentionally misleading as the refund does not include fees. What a racket! Especially frustrating was that it was an error with their system that wouldn't allow us to purchase a ticket to match one that we had just bought, despite the fact that seats were available and showing (long story, and despite many hours on the phone). Doesn't matter if it's their fault, they will keep your $. Very poor customer service too.

Let me start by saying DON'T book with Orbitz. Go somewhere where they have a backup cancellation policy. Our hotel was misleading, and they told us we couldn't do anything. After speaking with several managers, they said they would only refund two nights. So I asked for a discount on booking another hotel, they told me they could give me a 70 voucher. When I called to claim it, they told me that it wasn't an actual discount but a refund they give you on 3-5 days. This did nothing for me because I would be home by then. So I went through with it, and they have been jerking me around. First, I sent it from an alternate email address and they declined. So I sent it again from the correct account, and they told me I had redeemed it, which was really the hotel security deposit.

I tried to book a flight to Israel with Orbitz online and was unsuccessful as there were problems with their website. I called and spoke with an agent who was courteous and she booked my flight. The following day I noticed that I was overcharged by $600.00 and the same flight was way cheaper going through the same airline online from Canada. I immediately called to cancel my flight which they did. The amount was put on hold by visa and Orbitz assured me that the payment would be dropped off my visa hold since my flight was cancelled. WRONG.. A day later, I notice that the telephone service fee of $25 was cashed by Orbitz after spending 1 hr on the phone being shoved from pillar to post and speaking with 4 agents. I was told that I would be refunded that money.

We booked our Valentine's Day hotel reservation 3 weeks in advance and paid in full. Orbitz contacted us and told us that there was an error and no rooms were available!

Booked trip with Orbitz in Dec. 2014 for a trip in January to St. Thomas VI. Included in the trip was also airport parking and ground transportation to and from the airport which I printed out vouchers for. The ground transportation voucher was for $62.

What a horrible company to have to deal with... Ended up having to cancel a flight and the "customer service rep" on the phone told me I was able to call either the airline or Orbitz to rebook, and that I had a $700.00 credit. I called the airline while trying to re-book and was told I had to call Orbitz. I called them and tried rebooking and was told the flight was going to be $1300.00 WITH the credit applied. The flight is a 1500 mile domestic flight from Toronto to Calgary. While on the phone with Orbitz, I was online and the flights were ALL under $900.00.

Don't book from this website. I have been dealing with some websites like Expedia for long time, I didn't have any problems. I had to use ORBITZ.com because they are cheaper than Expedia. They took the money for my reservation twice and the booking was not confirmed to them. I had to keep calling customer services for 5 continuous hours, calling from overseas and I didn't get any answer. They kept transferring me over and over to hundreds of employees that thy didn't know what to do and they didn't do anything to help me with the correct booking. I got frustrated and I didn't book with them and I lost 2000 dollar with them. DON'T DEAL WITH THEM.

I have used orbitz a number of times, but I'm sad to say that I'm done with them. I recently booked a package flight and hotel through them. Orbitz did a good job of highlighting when flights would be landing the next morning. Where they fell short was bringing attention that their hotel would not be available until 3. I called to partly complain and partly bring this to their attention. I started out polite, because everyone deserves to be treated fairly and politely and told them that I wanted to bring this to their attention. They absent on the other side of the line because somewhat condescending as he tried to show me where this information was. First of all, her bright met to the itinerary, which did not even prove his point, because once you have an itinerary, you've already booked.

Please BEWARE, if you are booking a car rental through orbitz.com. We went to book a car through orbitz.com which was originally an economy car. A few days later we realized we needed something bigger and then booked a mini van cancelling our first car. When we went to cancel our first reservation the customer rep for orbitz was very nice on the phone. What she failed to tell us is that there is a cancellation fee of $60 each time you cancel a car.

We used Orbitz to book our family, four round trip flights to Venice, Italy, from Los Angeles, California. We were taking a ten-day Royal Caribbean, Greek Isle cruise. My wife and I flew to LA from Missoula, Montana where we met my son and his girlfriend. We had checked with Orbitz weekly from the time we purchased the tickets in March until we departed in late August and were assured by Orbitz, every time we called that everything was secure. The flight was suppose to be non-stop to Venice but when we checked with American Airlines (Iberia partner) at LAX, we were told by the airlines that two of the four tickets had been cancelled by Orbitz.

I searched online for premium economy airfare to London. Orbitz came up with a price, the page stated it was premium economy. I choose the flights I wanted; I liked the price and clicked to purchase. The page stated I was purchasing 2 seats for premium economy, the flights were correct and I completed the purchase. When I was able to review my receipt, I notice the seats stated just economy and not premium economy. I contacted Orbitz and got bounced around to various individuals, most were pleasant, however, one individual was quite rude and obnoxious. Three of the five representatives stated my purchased showed "premium" however, I would have to confirm that with the airline I booked.

ORBITZ advertises hotel that do not keep with the better business and fair practices with Americans. They advertise but do not give the proper services for emergencies like storms (Juno). It’s not their clients fault when flights get cancelled due to emergencies. Tuesday thousands of flights cancel in New York and hotels that advertise and don’t honor this type of emergencies should not be doing business with Americans and advertise in orbitz. Orbitz is held responsible for this type of arrangements. If they continue to advertise in their website they have to make sure customers get a fair treatment. If not, they should not allow this hotels to advertise in their site. If companies such as orbitz keep foreign hotels in their site, much more Americans will be taken advantage. It’s the duty of the consumer affairs to stop this unfair practice.

I talked to three managers about my issue. They were supposed to contact me back, I never heard anything. I was charged twice and did not even stay at the hotel. The hotel was disgusting, had roaches and the sheets had stains. Please believe me, you do not want to do service with this company.

$1300 non-refundable although Orbitz could not confirm hotel nor flight.

Been using Orbitz for many years. Local and international travel about 10 flights annually. I've never had a problem. Just be aware cancellations or changes can cost more than the flight but if your dates are locked in, it's fine and cheap.

We reserved a rental car thru our airline's website which used Orbitz as a 3rd party for 13 days while on vacation in Mexico. I had my reservation ID number and car confirmation ID sent to me via email by Orbitz which of course I printed and took with me. When we arrived at our destination the car company (which was U-Save, but abbreviated only to SV) had no record of our reservation. A very nice representative from the airline spent an hour contacting Orbitz (could only reach someone in Mexico) and they had no record our reservation, nor did the U-Save office. It was clear that this wouldn't be resolved and I needed a car so was forced to pay more through another company.

I arranged hotel in Dickinson, North Dakota several days ahead of time. I drove there, 400 miles, to find out that Orbitz had overbooked the hotel, and I did not have a room. I called Orbitz. They said the closest hotel they could find for me was another 400 miles to drive. It was already 11:00 pm. So I drove another 400 miles taking a break in the middle to rest my eyes. I arrived there at 9:00 am. When checking in with the front desk, they said I would have to check out at 11:00 am!!!! I asked for a late checkout. They said they would give me until 12:00 noon. That would be 3 hours maximum of sleep after driving 800 miles. Ridiculous.

In September for June and today, I got an email where they informed me that my flight was changed from 2:50 pm through 8:30pm. This mean that we'll arrive in Italy at 5:30pm. We'll need 1 and half hour for the luggage and the car then we will drive for 5-6 hours. I called Orbitz and after a long wait she told me that I don't have many choices - take that flight, change it with one the day before (same time), or cancel it and pay almost a double for a new one. She told me to wait and call the Air Europa, and I did it. Careless!

We booked a Sun Country trip to Las Vegas in August and shortly after went online to pick out our seat assignments. There were 4 of us traveling together for our Mother's 92nd birthday. On approximately the middle of November we were notified by email that the flight had moved up a half hour. One week before the departure date, we decided just to double-check everything and called sun country to verify the details. We were told that yes we had a ticket but no seat assignment even though they were confirmed with an email months before. Sun country said that, "When you book through Orbitz, it is their responsibility to tell you that you no longer have confirmed seat assignments when the plane changes." How is an occasional traveler supposed to know that?

I booked a vacation package from OKC to Vegas for April 2015. I wanted to make a change and add an extra day to my package. When I called and talked to the CSR, she told me there was a $200 per person charge plus a $50 fee for something else just to change a flight out. I told her to forget it. I decided after that I wanted to just cancel and do something different because I wanted the extra day. When I went online to cancel, the flight fees are non refundable. Boooo Orbitz!! This is my first trip to Vegas ever and I do not think adding an extra day should be a penalty period along with the fact that now for my first trip ever I can't even cancel to get something better! I will NEVER use Orbitz again! My bad! Lesson learned!! Should have looked up the reviews first before doing anything. A one star rating would have been my first clue!! Thank you.

I called Orbitz Customer Service to file a complaint about Spirit Airlines. I was told to hold for a supervisor, but luckily, I gave the representative my phone number because the call dropped. However, a supervisor named Tracy called me back. She spoke while I spoke and ended up telling me that there would be no compensation for what I've been through. Well the problem with that is I never even mentioned compensation. I wanted to file the complaint because of the principle of the matter, not the money. I didn't know I was going to be insulted when I called Orbitz! So now I'm left to file a formal complaint with the Better Business Bureau for BOTH companies.

While spending an hour plus on the phone with Orbitz and looking on my computer at the same time the Orbitz representative was doing his best to give me the worst flights possible. I suspect he wanted to use up the worst tickets. Then when booking the room he wanted to charge me double for my wife (book one room and pay for it once). Worst seating on the flights (middle and back of plane). Felt like I was getting scammed.

We were on the road and got the number for a motel that we wanted to make a reservation for. When my husband called that number which he thought was a direct number to the hotel he got a 3rd party. He was told that she could make his reservation with no problem and he would get the best rate possible. He told her that he couldn't get an email as we were traveling and he didn't have his computer. She insisted that she needed an email address for the confirmation which he gave her even though he couldn't get an email. But she did give him a verbal confirmation number.

They booked me the wrong grade. I was on the phone with them twice for 3 hours, both time they put me on hold after hour and disconnected and then I called again and the guy tells me to wait and he will do it another hour and then "I'm sorry we can't do anything".

Could not cancel room unless did a month and half before day of use... bunch of **. Would never use this company again or suggest the use of it. They suck I think. Think they would be able to work something out with you... pissed.

Booking flight online for me, son and 2 grandkids. Attempted 3 times to complete booking. Website kept putting my name incorrectly. Got dumped on one attempt. Kept putting my name as. Finally submitted booking. Check emailed itinerary and it was still wrong. Called Orbitz to correct. All support contacts were foreign with limited English. Asked for American contact. They said they're Central American and would not send me to N. American rep. Told them the issue (TSA will NOT let you fly with incorrect name info).

I made a reservation thru Orbitz and was told due to an unforeseen set of circumstances I needed to change my flight. Orbitz informed me it would be $200 plus the airline change fee, plus whatever difference the ticket cost was. The fee Orbitz charge off the top was more than the ticket cost itself. So I decided to call Delta directly, and they were so nice and helpful and it wasn't a death nor medical emergency and Delta gladly charged me only $50. I advise anyone never use Orbitz, therefore after reading previous comments, they confirm the same...ORBITZ RIPS CONSUMERS OFF PLAIN AND SIMPLE.

Unless you want to spend instead of save money go ahead. I booked for 6 nights at a 3 1/2 star hotel. Turned out to be a 2 star dirty hotel and end up paying $55 more than if I'd book directly with hotel staff. Orbitz ripped me off...

I tried to purchase multiple domestic flights by mixed airlines through orbitz.com. However, when I tried to proceed, the website said something like "the price offered is no longer available". It happened a few times before I finally decided to switch to multiple domestic flights by Delta airlines, still through orbitz.com. It finally worked with, of course, higher prices.

Bought RT flight from Salt Lake City to Curacao ($$$$). Realized the night before I left that they had not booked me from Miami to Phoenix. Just from Phoenix to Salt lake. Turns out there had been a schedule change three months ago and whoever rebooked the ticket forgot half the trip home and never contacted me. Called Orbitz and was told all flights were full getting to Salt Lake and maybe I should call back in an hour. (?) I called the airline directly and was told they could see Orbitz had screwed up the ticket three months ago and never even processed the two of three legs home they told me I was on. After a couple of hours, finally found a seat going through Chicago by dealing with the airline.

Orbitz is an unethical company. They treat customers with inequality. Please do NOT EVER consider using them if you want a pleasant trip or experience. I purchased airline tickets for the first time with Orbitz, for a trip to Patagonia and Antarctica in Nov/Dec of 2014, and it will the very LAST time I will ever use them. While in Patagonia, I got word that our Antarctica trip was cancelled due to boat engine malfunction. Not our free choice. Not under our control. We had no need to go to Ushuaia, the port city from which we would have departed for Antarctica. The problem was that we needed to cancel the first leg of the return flight from Ushuaia to Buenos Aires, and keep the Buenos Aires to the USA return leg home. Due to travel security reasons, if we did not show up to take the first leg of the itinerary, then the entire itinerary would be cancelled, thus stranding us in South America.

I booked airfare tickets for travel beginning April 30, 2013 on Delta Airline. Nowhere was it disclosed by Orbitz that these tickets did not cover one bag per ticket! It was a three-legged trip: LAX to Yeager, WV; Yeager, WV to Orlando, FL; Orlando, FL to LAX. We were charged $25 per bag per leg. $150.00 extra expense. Definitely not the good rate that we thought we were getting. We will not be using Orbitz again!

Never never again. They over charge and have fees for nearly everything just to screw you as best they can. I gave them a second chance and worst decision I made thinking they were any better than last time. Take heed. Pay more for your flight and fee is used around every corner after your purchase. RIP OFF COMPANY.

Orbitz made an error on our name and now they can't fix the ticket without us repurchasing a new one for $5,000.00. My spouse has two middle names, which is how it appears on his passport, and they took his second middle name as his last name. When we tried to have them fix it, they wouldn't without charging us for a brand new ticket that was 3 times as expensive. I was on the phone for hours and they simply refuse to help us. They are the worst company I've ever had to deal with. The worst customer service in the world.

I purchased a travel package with Hawaiian Airlines but the package was purchased through neatagent.com (I was redirected to this from the Hawaiian Airlines website). Since it was nonrefundable, I purchased travel insurance because at our age you never know what will happen. I then changed our travel package to stay 1 more day but had to cancel the old one for which I was reimbursed and repurchase the entire package. I was also told that I had to repurchase the travel insurance and that there was no reimbursement for the old package. I did that. I got sick the day before our trip and was prohibited by the doctor from traveling. I notified Orbitz immediately however, it took them 2 days to finally cancel the trip and only after I called them for the SECOND time. They also told me the FIRST time I called them that the travel insurance does not apply to this package.

These people are scam. They will take all your money and won't help you if you are in problem. They think we got all the money now, you go to hell. I booked my flight for 2 people worth 2600$ but airline cancelled my reservation when I arrived at airport (pissed me off totally). Then I called them so they told me, "we are sorry, you can use this money in future". Since I had no other option I said OK. Now they are saying NO to everything and telling me there is an investigation going on. This investigation went for about 1 month and now they are saying we have nothing for you. They took all my hard earned money and gave me tears in my eyes. I am sure this company will soon.

I'm a nurse to a child with developmental disabilities and I witness the struggle that her mother encounters everyday. Needless to say she never takes a vacation or a break. This Christmas she had a dream, to take her youngest child to NY for the very first time (and probably the only time). They both envisioned themselves touching snow, being cold in front of the Rockefeller Christmas tree...it was their dream come true. She spent all day researching on the web shopping for their vacation and finally fell in love with a certain hotel and convenient itinerary (convenient and according with the schedule for the nurses to take care of her daughter at home, which required a lot of work to schedule) so she tries to buy her vacation online and for some reason is unable to do so and call Orbitz customer service.

Unfortunately I used this service for a trip to Cabo Mexico. My Family and I were hit with a hurricane. We spent our entire trip in a shelter Until the Mexican Military came to evacuate. Nonetheless the hotel that we were supposed to be at reimbursed the hotel stay and Orbitz gave us the run around and lied about the hotel giving the refund. I had already been in touch with the hotel to confirm prior to Speaking with Orbitz. I will never use Orbitz again. The customer service is horrible. But the company is the worst for not considering the horrific experience and then keep our hard earned money.

The customer service is terrible. I'm military so traveling is a little complicated. I wanted to change my flight but it cost $230 in just fees. I also paid for the insurance but it's useless. They don't tell you about the coverage until after you pay for it.

I booked a flight that I had to cancel. I spent hours and hours on the phone with customer service trying to re-book. They lied about not being able to book a roundtrip with a one way credit. They lied about the airline's cancellation policy. They continually couldn't do the BASIC math required to calculate the updated fare. The only way I got anything solved was to get Virgin America on the line with the people at Orbitz. Virgin customer service was very helpful and corrected the incompetent Orbitz customer service.

I am very very Angry at Orbitz. I booked my Parent's International tickets through Orbitz and just a day before their travel, when I checked to see everything is fine, I came to know that Orbitz cancelled my Parent's tickets by mistake. I kept calling and was on hold with the representative for more than 5 hrs to fix this but they kept giving me excuses. I have to cancelled the connecting flight and other reservations of my parents so that I can get some refund in case I could not book the tickets again. The Orbitz representative said the tickets were cancelled by the Flight and on contacting the Flight they said Orbitz cancelled it. I was given an option to rebook the tickets with twice the original cost I booked.

I recently tried to book travel through Orbitz's website. After inputting all my information multiple times, I kept getting the same message 'sorry, price is no longer valid'. I went through this process multiple times until out of frustration, I finally called the toll free number which took me directly to India. I spoke with Stewart for 1.5 hrs trying to book my ticket. Every time when we got to the payment portion, something would be changed (either a huge layover in some airport out of the way or some flight change that had me leaving super early). The price also went up from $1500 to $1700 to $2000 over the course of the conversation. They had me beat completely down, I was willing to buy 2 tickets at $2K each when they came back at the last minute and said my departure was now 6 AM. It was like they would put me on hold and determine the flight they would make the most $$$ on and try to book me on that one...

My flight was canceled at the last moment by Jet Airways. So I immediately called Orbitz and informed them that the flight was canceled and there was no other flight that I could connect as it was late at night. There was no airlines operating this sector. I had to attend a family wedding and was not able to attend due to the flight cancellation. Jet Airways flight 229 on Nov 13th from Toronto/Brussels/Mumbai was canceled due to Technical Problems. Jet Airways admitted that their flight was canceled and sent me an apology letter which I forwarded to Orbitz. On Nov 17th, Francel, Customer Service at Orbitz assured me that I will receive my full refund when they speak to the airline as they told me they filled out a waiver with the airline. He told me not to worry as the airlines canceled the flight at the last moment. On Nov 2nd I spoke with Johanna, Customer Service and said they are still talking to the airlines and did not have an update for me.

I made a hotel reservation to attend an event in Ann Arbor MI. I have a confirmation page stating the $$ amount I would be charged at check-in. Then 48 hours later Orbitz charged my credit card 1/3 of the stay, with a nonrefundable stipulation. What a scam. Since it is the holiday season, when I noticed a strange unauthorized charge I contacted my credit card company, the hotel, and Orbitz. Orbitz denies they charged anything, yet I have a statement of proof from my credit card. I am sick and tired of dealing with call centers outside of the USA that do not know what they are doing and then asking for credit cards and other confidential information. Never again Orbitz, never again.

Orbitz customers should be aware of possible service fees which may not be refunded, even if the booking is cancelled within the "free" cancellation period. To quote the response from Orbitz:

I booked a flight via Orbitz to travel from Detroit to Dhaka on August 2014. My Travel dates are on December 2014 and January 2015. When I saw my flight schedule has more than 15 and 8 hours of waiting time at Doha I assumed that Qatar Airways will provide me with hotel at Doha. After I checked with Qatar to make sure that I am getting the hotel, they informed me that I cannot get hotel during my 15+ hour layover since there are earlier flights to Dhaka. To my surprise even after paying for the ticket 4 months ahead I cannot get hotel because Orbitz's unethical, treacherous business policy of selling so called "Cheap" tickets. I selected flights that are overnight, have long layovers and dates that are less desirable. Suggestion for everyone who is Reading: Don't fall in trap. Don't buy tickets with multiple connections from Orbitz. Do your research and then buy a ticket from a travel agent directly so that you can clarify and ask dumb questions like "Do I get hotel for 8+ hour layover or not!"

After accidentally putting my own name, and not my girlfriend's name for a ticket I bought to Houston to visit the family to Christmas, I called trying to change the name. They told me there was nothing that they could do except credit me 380 dollars of the 410 it cost to book. WHAT THEY DIDN'T TELL ME was it was an ADDITIONAL 230 dollar charge to use the credit WHICH could ONLY be used under my name for that airline. Meaning that I cannot get a ticket for my girlfriend. That means I cannot afford to take my girlfriend to my parents for Christmas because buying a whole other ticket would cost me a total of 950 dollars before tax. I don't got that kind of cash and ORBITZ did NOTHING to help! They raped me for my money and politely smiled and said, "Sorry that's the policy." ** them, don't ever use Orbitz again!

We booked a hotel room with double beds. When we arrived at the hotel, we checked in and were told that there were no double bed rooms available. At the time of booking, there was also no information stating that the hotel only had smoking rooms available. This is something that should have been something that customers should be able to specify/request what type of room you want.

I attempted to book a hotel through Orbitz. First, the website kept rejecting my payment yet charge my card multiple times. Then it didn't offer me all of the features that are offered if you book directly through the hotels website. After orbitz booked me for the incorrect room from declining my payment multiple times, I decided to book with the actual hotel and got a customized room for $10 more than what I paid through Orbitz. Also Orbitz stated the hotel would make me pay for the room if I cancelled the same day, however on the hotel's website it said that I could cancel the same day up until 2pm. What a ripoff. I will be getting my money back and all these authorized and cancelled charges on my account will be reviewed thoroughly. Never again will I deal with Orbitz.com.

On December 1st, I took a trip to Medellin, Colombia for a week booked on orbitz. They recommended the air and hotel. I paid $1300.00, I stayed at western inn Poblado Medellin. I got sick from the thin air, I only stayed one night. I called orbitz colombia and never received any help. I was so sick I had to pay $900.00 to fly back to texas. I never received any help, on top that, as I was leaving the hotel, the manager charged me $77.00 for one night extra charges. I ask, "when", he said it was a charge for using their phone, which I used twice to call the lobby. I will never use orbitz, when they say there may be hidden fees, they actually meant you are gonna be ripped off somewhere, somehow, I never received any refund or credit or nothing.

I booked a combined airfare and hotel package. Orbitz has charged for the airfares and hotel fees separately, and ALSO charged me for the combined package - effectively doubling the charge. This is credit card fraud.

I found out from the airline that my flight has been cancelled on Nov 06, the airline informed Orbitz on Oct 26 per Orbitz, much earlier per airline. Till now I still haven't received any email from Orbitz. If I didn't call the airline today, when will Orbitz let me know that my flight has been cancelled, till the day that I check in at the airport? This is really unacceptable. Luckily I didn't miss the deadline to cancel my hotel, because if there is cancellation fee Orbitz won't pay for it per their supervisor. I know that it's not Orbitz's fault that the flight got cancelled just like the supervisor kept saying, but it's def Orbitz fault not inform customer regarding any flight changes. And it will take min 45 days to process the refund, it only took them less than 45min to charge my credit card. Stay away from Orbitz!!

Orbitz does not help with hotels with bedbugs.

So disappointed in my Orbitz rental car experience this past week! Avis said my experience is not uncommon and is a result of a glitch in Orbitz' program. Though I believed I had rented a car from the airport location, it was, in fact, rented from a downtown location that was CLOSED at the time a car could have been retrieved following my flight. I learned this from the airport location, who had no car for me (or apparently for several other Orbitz customers; I was told this happens often). I had no choice other than to go without a needed car (because the other location was closed) or pay more than $200 over than the price agreed upon through Orbitz to rent the car from the airport location I believed I had rented it from.

Worst service ever! I purchased a bundled package through ORBITZ (PREPAID) with hotel and car together. I thought I was getting a great deal...Two days after the trip ended I was charged by BUDGET rental car for fuel, taxes and fees....remember, the package had already been completely paid for. The car was returned to BUDGET rental car with a FULL tank of gas AND in better shape than when I got it. The car had NOT been washed and there were stains on the front and back seats and the car had dents all around the vehicle and I had to point them out to the agent and they just stated the dents had already been noted (how was I suppose to know that?).

I was out of town Saturday night. We decided to get a room rather than drive the 2 hours home. Booked a room for the night through Orbitz. Went to hotel to check in (@1am after our evening) and the hotel was completely booked and we had no reservation! I looked at my confirmation and they booked it for a Sunday 3 weeks away! I called customer service, which I could barely understand, and she apologized and said I would get a refund. My new email said "no refund" so I called customer service again. By now it's 1:30am and I still have no room and am out $145.00! I told her I wanted a confirmation email stating that I would get a refund. As of now, Tuesday, still no refund. We ended up driving home that night.

We booked and paid for transit from Cancun Airport to our resort - Platinum Yucatan Princess in Playa del Carmen as part of a package with Orbitz. However, when we arrived at the airport, we encountered a problem when we presented the transfer voucher to the Gray Line people at Cancun Airport. Although we paid Orbitz for the transfer to and from our hotel as part of the package, Gray Line demanded another 1,370.04 pesos or they would not take us to our hotel. As we were already late because the flight was delayed, and we were tired, we paid the extra money.

I booked a trip with Orbitz.com 8 months before the trip only to find out the night before I left that Orbitz had failed to confirm my return flight with the airlines. Then I spent half the morning on the day I was leaving on the phone trying to figure out why my flight which should have included one free checked bag didn't include any checked bags. When you are making your first Trans-Atlantic vacation the last thing you want is to spend the night before and the morning of trying to figure out if you can take any clothes or if you have a flight back.

If you buy a ticket from Orbitz, there is no refund. You can change it but it has to be 1 year from when you purchased the ticket, not one year from the date of the ticket. And there no exception for any type of situation. They just get your money and if you die or get sick, they keep it!! Next time I am buying from the airline directly!!!

We purchased two tickets (flights and hotel) for $888. The very next day they were $739 for the very same thing on THEIR WEBSITE so I called them and he told me because we purchased it as a package that they wouldn't match the price. Needless to say that upset me. I told the man on the phone that, that was fine but I will not use them again and will make sure I told everyone I know.

The worst company to deal with. Have a package price when you try to book say unable to book. When you call Orbitz customer support you get BS from everyone, even the manager say flight is no longer avail, say we have to up date our website. 4 days later and still the same BS.

I went ahead and locked in a flight late last night. The worry free booking, 24 hours to cancel notice left me feeling pretty safe about doing so, since we still had another party to consider. Well the other party did want to change the plan slightly so I went to cancel 22 hours later. NOPE. Looked for it for 20 min. online. Can't find it. I called. On the phone she told me I only had until 10 pm (just minutes earlier from the call, mind you) to do so - that's why it didn't come up. WTH?? I specifically SAW in the booking details online I had until 11:59 pm to cancel. I should have screen shot it! They just made that time up, and gave me under 24 hours. Turned their back. There was nothing they would do for me. Oh except offer me a change for $200+ fee. UNBELIEVABLE!! They just lost our business forever. Shame on you Orbitz!

Addition to previous submission: Orbitz.com has left my family stranded abroad because of an error they made and refused to correct. I bought two tickets on-line through Orbitz.com. The first ticket is for my wife from Los Angeles to Shenyang in China via Air China and the second ticket is for my elderly mother-in-law from Shenyang back to Los Angeles. The purpose for my wife's travel is solely to assist my elderly mother-in-law during her flight from Shenyang back to Los Angeles. I must point out that I am disabled, in need of a heart transplant and trying to survive on a disability allowance of less than $1,000 per month.

We booked a room thru Orbitz on 8-22-14 for a room for three nights 9-30 thru 10-3-14 and received a confirmation number from Orbitz. When we got to Minot ND 620 miles away, there was no room for us. They said they never heard from Orbitz and they tried to find us a place to stay. The town was booked up for Norsk Hostfest. We finally found a suite for two nights instead of three. The cost per night was about the same as all three nights so it costs us twice as much as we were planning on spending and had to leave a day early. Not what we wanted for a great vacation.

My fiancé and I had to rebook our vacation package from Cabo to Cancun because Cabo had a hurricane devastate the airport and all the resorts. I called Orbitz to change our flights and hotel. The lady was nice and sounded perhaps Indian. We went over the options for the new flights and she gave me all the details and exact differences in fares. Here they screwed me. The lady tells me one of the flights is $200/person cheaper than our original flights... It didn't seem unusual for it to be cheaper because the times were less ideal and there was a 4 hour layover prior to boarding the plant to Cancun. Before making the payment, I asked just to be completely sure; "So this will be $400 cheaper than what we originally paid for the flights to Cabo." She says, "Yes, that is correct".

Looked at dates on Google, clicked on the Orbitz button. The wrong date was filled in. Website is not intuitive and thought I was signing up for an account, and it never came back to ask for a review of the day. Non-refundable room date. Customer service unable to help. They took my money and ran.

I'm looking for advice. My husband agreed to pay for my son's honeymoon to Fiji/Australia in November 2014 as a wedding gift. His fiancee used his credit card to purchase airfare and insurance as part of an Orbitz package. Cost roughly $3900.00. The wedding has been canceled. The ex-fiancee called to say our tickets were non-refundable and non-transferable. She said she couldn't even use her ticket because she booked with her married last name. I have poured over the fine print from Orbitz and it appears we will lose the entire cost of tickets $3900.

I attempted to be helped by this terrible company when referred to them by Amtrak for Car Rental and Hotel Reservations related to a trip I had booked through Amtrak from Tampa, FL to Deerfield Beach, FL. Orbitz proved to be incompetent, with people who do not do their jobs properly, even lie about things and do not follow up as they promise to do so. Additionally, most of the people with whom I spoke do not speak English very well. This proved to be a difficult situation when trying to make reservations as I just could not understand them. There was one person who was good and spoke well; the rest of them just plain sucked! They aggravated me to the point where I just cancelled my entire trip including the train ride (I love trains, normally) on Amtrak. I also blame Amtrak for referring me to them in the first place as well. I suggest that people use someone else or do their own bookings, if possible.

I booked a trip via Orbitz with the understanding that I had 24 hours to cancel. I did cancel but was not given a refund for the airport parking. When I called the Airport Parking they said that they would refund any money spent within 10 minutes of the flight. Orbitz refused to refund my $77 and even though it was never even sent to the Airport Parking I was not given a refund. So Orbitz is sitting with my $77 and it is an understatement to say that I would never use this company again. So be aware of any extra's you might purchase because they will not refund you that money. (I was able to get a refund for my insurance.) I called Customer Service and George was polite but I could tell his hands were tied. I did ask for a receipt so that I could attempt to go to the Airport and get a refund but I don't think it's going to work. Lousy public relations. Very sad.

After booking an international flight, I needed to make a change and switch the dates of travel. In total I spent almost 10 hours on the phone with customer service agents who were able to help me with very little. I made the change with an agent, who advised me to make a change later than the dates I requested because it was closer to my price range. I was very frustrated by the lack of help that the agent offered. I was told by two other agents and a supervisor that a cheaper flight I had requested was available at the same price and time range I had requested and that the agent had not made the effort to search for flights on the requested days.

I was trying to cancel my reservation that I booked for 8/7/2014 and I keep getting an error message from the Orbitz website saying "We experienced an error and were unable to complete your request. Please try again later." So I called the hotel directly on 8/6/2014 at 8:00 am PST and cancelled. My son was having surgery on 8/8/2014 and they moved it to another hospital on the last day so I had no other choice but to call the hotel. The hotel manager said it was not a problem as I had cancelled before the cut off deadline and I would get a refund in full. I even got a confirmation number for the cancellation. I then emailed Orbitz explaining what had happened and this is the response I got...

Best price guarantee on flights is for 24 hrs after you book. Booked on 7/22 same flight, $125 less on flight cross country 8/4 on their website. Paid $25 extra to them to book for me instead of going online. They used to refund the difference on the same flights. I have been refunded on past flights years ago. They also were changing my times 2 and 3 times a day. Delta finally gave me a full cash refund on my last reservation. Orbitz offered credit. Their customer service dept. can do nothing for a customer. I feel bad for them. Orbitz, no more.

You are correct about bad reviews on Orbitz! Just got fulled by them as well. And their Customer "service" is as bad as the service itself. Their "best price guarantee" is another trap and lie! I've purchased a vacation package from Orbitz and only 1 week later found the same package for less money on THEIR OWN website!!!

I booked a hotel reservation through Orbitz. The day before travel, my husband and I had a problem arise and had to cancel the reservation. Per Orbitz policy posted online, I had to cancel prior to 4:00PM on the date of the reservation, and it stated that I should cancel through Orbitz. Cancellation time for the hotel was posted as same day cancellation prior to 4:00 PM. I cancelled at 7:47AM on the date of reservation through Orbitz, and rescheduled trip with the same hotel for the next weekend. When I received my Credit Card Bill, I was charged for both trips. I called Orbitz and explained my situation. The representative on the line stated she had to call the hotel and speak with them. They stated they had the room booked was held and would not refund the room fee.

I told myself I would give myself a day or two to calm down before I reviewed Orbitz. But unfortunately it has given me even more time to stew on the subject matter. I booked my trip to Las Vegas, NV in April 2014. My reservation included airfare, a 4-night stay and a rental car for all of those days. After booking the hotel, I read some reviews and decided that I no longer wished to stay at the hotel, and asked to be moved to a different one that was the same price. Orbitz told me that unfortunately, due to hotel policy I could not. So, I went with the original hotel we booked. That was the beginning of our issue with Orbitz.

This was my first time using the Orbitz website to book travel. I was trying to help a friend and her family book a vacation package to Hawaii. We got through the whole process, and when it was time to pay, I entered all the payment details. I have done this numerous occasions before on other travel websites with no problems, so I wasn't worried about anything. Well, we got a message saying that my friend's card couldn't be charged because the bank wouldn't authorize the charges.

I bought a package and I misspelled last name. After an hour and 10 minutes wait I was told that I have to call next day. I clarified with the representative that it was my fault but that I needed help fixing this and she kept saying, "There's no more option, either you cancel the person you misspelled name or call next day"; she's not guilty on this, she follows protocols, but ORBITZ what type of customer service you're giving. This is horrible what happened If what I bought would it be something that was going to be used in a few hours?? I would have lost my money because I could not fix the mistake. This is my first and last experience with them. I prefer to pay more but have access to a good service any time any day.