Orbitz Reviews

This was my first time using the Orbitz website to book travel. I was trying to help a friend and her family book a vacation package to Hawaii. We got through the whole process, and when it was time to pay, I entered all the payment details. I have done this numerous occasions before on other travel websites with no problems, so I wasn't worried about anything. Well, we got a message saying that my friend's card couldn't be charged because the bank wouldn't authorize the charges.

I bought a package and I misspelled last name. After an hour and 10 minutes wait I was told that I have to call next day. I clarified with the representative that it was my fault but that I needed help fixing this and she kept saying, "There's no more option, either you cancel the person you misspelled name or call next day"; she's not guilty on this, she follows protocols, but ORBITZ what type of customer service you're giving. This is horrible what happened If what I bought would it be something that was going to be used in a few hours?? I would have lost my money because I could not fix the mistake. This is my first and last experience with them. I prefer to pay more but have access to a good service any time any day.

I've been using other online booking agents and never had problems until booking with Orbitz. They cancelled our flight without notification and never sent an email cancellation number. We called Orbitz several times and they first said we cancelled it through an email and they later change it to that we cancelled it through their website. They provided us with a PDF of the email record they sent us but no proof of a cancellation number. We still haven't received any confirmation email of the cancellation. Don't all online booking agents provide this? Needles to say, we had to rent a car and drive 10 hours to our destination and Orbitz only refunded us half of the money toward a future trip. They charged us a $460.00 cancellation fee.

I was searching and wanted to book 2 seats with Orbitz for DAC-YMQ-DAC sector. It clearly showed fare of USD1611 on Qatar Airways and every time I wanted to book, it would simply change the price and carrier to USD 2585 and to Turkish Air. It happened to me all the time and it's not. They didn't have seats. It showed in a red marked ink that only 5 seats were left and I was trying to buy two. It's not the first time. Every time I tried with Orbitz, it's always like that. Total waste of time. And misleading advertisement.

I booked a flight for 3 people on the 27th of June using Orbitz. I have to cancel one of the tickets, and spent over an hour trying to speak to a CSR regarding the cancellation. No answer. Their website does not specify any certain hours of operation. Very frustrating.

First of all I thought I was getting a really good deal. It cost me an extra $290 to check three bags for the round trip on Spirit airlines. I guess I could have called the airline myself to find out what the extra charges would be but if I did that, there would have been no reason to trust Orbitz with my trip. (A heads up would have been nice.) Not only that but Spirit airlines doesn't clean the planes. My seat was sticky and there was trash between the seats and on the floor. The fasten seat belt sign didn't work but they said no pays attention to it anyway. Before we took off the plane was making noises that nobody around us had ever heard before and there were worried looks.

I reserved two rooms...only to find out that Orbitz payment method to the hotel didn't go through. So I paid for the rooms. Orbitz charged me also. So a double charge. Then come to find out Orbitz charged me $200 per room that the hotel charged $150. Then when I asked for my money back, they only wanted to refund me the $150. When I said that was not right she offered me a $50 coupon. What, so I can be overcharged fifty dollars per room anyway?

On June 4, 2014, I booked a flight through Orbitz for my four family members from LAX to New York (United) for June 30th and a returning flight from Washington DC to LAX (American) on July 9th. At that time, I selected the seats and paid $2,160.60.

I have been charged 3 times for one flight. I have spoken with Orbitz customer service five times and my bank twice. My bank will release the charges once they receive a release letter from Orbitz. Four of their customer service representatives have said they sent the fax, yet the bank I have trusted for years has not received it. Because of this error, I have no money in my bank account and Orbitz seems to not care. Are they actually expecting me to make this trip with NO money in my bank account??? This is theft plain and simple. I authorized a certain amount of money to be charged to my account, not three times that!

My husband and I looked at hotel/airfare packages through Orbitz to go to Playa del Carmen. The hotel we liked had a kids-stay free policy. Orbitz listed the price of the package at $900 per person, but given that we knew the kid couldn't possibly pay the same as us because of the free stay, we assumed it was $900 for each of us adults plus the cost of airfare for the child (which was about $563 on same flight as us, Delta 711 to Cancun on July 7th). Based on that, our package cost should have been about $2,300 and we instead were charged $2,800. I called Orbitz and explained the situation and talked to both a rep (who miserably failed at trying to explain why it worked that way) and a manager who dared to offer a $50 voucher toward future travel. We would have been satisfied with a refund of the overcharge OR a cancellation of the whole trip without any ridiculous fees. They advertise that you save money by booking together when that is NOT the case. If we had booked airline tickets for 3 people and separately booked the hotel for the two paying adults, we would have saved the $500 they were overcharging us. It is deceitful.

Using the Orbitz app for smart phones, I booked a hotel room at the Hilton in New Brunswick NJ, and IMMEDIATELY realized it was at the wrong location. I then attempted to find a way to cancel this mistake through the Orbitz app, and there was no way to do so. I then called the hotel that the reservation was booked at to cancel, within 5 minutes of making the reservation, and they said no problem and that I would not be charged. Come to find out when I got my bank statement the next month that Orbitz took the $138.76 for the hotel room that I cancelled and never stayed at. I have been in communication with the Hilton AND Orbitz for months now trying to fix the mishap, get my money back, and have been continually hung up on, told I will be called back, laughed at, told I would be refunded and given a call back, etc. Both establishments (Orbitz and the Hilton of New Brunswick, NJ) have done nothing but give me the run around for months now, and I wish there was something I could do to get my money back. I hope this review deters anyone from using the Orbitz company to travel. Or staying at the Hilton of New Brunswick, NJ. Orbitz which claims that you "save more with Orbitz" is nothing but a SCAM.

I just attempted to make a reservation at Orbitz.com... complete fail. I set up my flight and hotel, entered all of my information credit card included. I then finalize the payment and am taken right back to the "pick a flight page". I get a text message from my bank moments later stating I just removed $2568.34 from my bank account. I check my orbitz account but it said I had no upcoming flights. I then call orbitz and is told that it is nothing they can do. ** this ** site. Orbitz is a ** scam and on top of that they charged me 2 extra dollars!! **

With the swiftness and dishonor of a crook, Orbitz charged for a cancellation of a flight. Moments after making a reservation, I cancelled. Orbitz shows the complete rollback of the $166.99, and then without notice, charged $21.99 for "fees". If you don't read your statements, they misuse the privileged access they have to your on-file credit card info. (There are other occasions too that they may have done this to me without me noticing it.) The charge was made without notice or authorization, was excessive, and was without documentation. No other trusted, reliable merchant would do this. While I dislike law suits, this one needs a class action, one that makes the bite very public and painful..

I order 4 tickets with Orbitz from Atlanta to Paris on May 13th, 2014 and called back on May 14th to confirm my ticket. The agent told me the tickets get confirmed, and even send me confirmation emails. One week later, I called Delta for something else and SHOCKED to learn that my 4 tickets got cancelled by Orbitz on May 14th, and I DIDN'T get any notice. I had to immediately book the trip with the higher price because my itinerary is fixed. And Orbitz refused to give me any cash credit, and they said all my money already got refund. I could have stayed on line to continue arguing and dealing with the crap, but I chose to stop because I am a busy professional and cannot afford my time and energy. Just imagine I happened not to call Delta, my family would show up at the airport for this Paris trip, and just to find out our tickets got cancelled! Their system is a MESS!

My husband made reservations to book a hotel room in NORFOLK, VIRGINIA. The day before, when he went to print the confirmation, imagine his shock the confirmation read a hotel in JAPAN at 300 dollars more than the price he was quoted on the phone. When he called to get the situation corrected, he was told there was nothing your company could do. So, the day before he made that long trip from Mississippi to Virginia (same continent), he had to go to the bank and cancel his bank card (which meant he had to carry cash on the trip-terrible!). And keep in mind he was 300 dollars in the hole. The purpose of this trip was to greet his son as he came off of a nine month tour of Duty on three USS TRUMAN.

Made a hotel reservation on 10/22/13 for the Clontarf Castle Hotel in Dublin, Ireland and my credit card was charged in full ($216.59) on 10/24/13 by Orbitz. When we arrived at hotel on 4/3/14, hotel informed us that reservation was not on their books. Fortunately, the hotel still had rooms available but we had to pay directly to the hotel for this stay, but costing us over $140 additional at $359.79! I have spoke to Orbitz Customer Service on two occasions now and STILL have not received a refund from Orbitz. Regardless of how this ends up, I recommend that anyone and everyone making travel reservations to AVOID Orbitz at all cost. Their customer service problem resolution process is sorely lacking in the skills and empowerment needed to resolve a customer issue quickly. Deeply disappointed...

We made a reservation in Lakeside Inn in Mount Dora, Florida for 3 days and 2 nights, May 12-14th. We got there on Tuesday night and they gave us a room that was very smelly and old. We thought it was because the air conditioning was not on. We were so tired from the trip from California that we decided to go to sleep. The TV was not working either. The next day we complained to the front desk, and the lady that is in charge of the rooms as we were walking to our new room she was very rude to my husband. When we were checking out my husband ask for compensation for staying in such an awful room, and the manager told us that we need to call and talk to Orbitz, where we booked our hotel. What can you do for this awful and unpleasant experience? How can they treat their customers this way? Is it true that we need to complain to you? Thank you for your help.

I made 2 reservations on orbitz for the David hotel at the Dead Sea, Israel. (I also made travel plans to get there) I received an email a day later stating "due to technical error the rate quoted was not correct and will not be honored at the hotel."

I made reservations for a Dead Sea Hotel through Orbitz. Orbitz wrote me an email canceling it and declaring that the hotel is unwilling to honor the reservation. Having spoken to hotel management, they told me they OF COURSE are willing to honor the reservation, but that Orbitz ITSELF is on the hook for the difference in pricing because Orbitz put a lower price. Now, seeing as Orbitz is canceling a reservation and giving a reason that doesn't appear as the truth (though all my information is second hand and therefore I may be wrong), I believe that is illegal and unethical. Could someone please clarify this because I think it has been handled unjustly. Thank you.

Dead Sea Hotel Blame Game - Made reservation using Orbitz advertised promo code. Received confirmation and planned my trip. Days after being charged and confirmed, logged into my Orbitz account to see that my booking showed as "You canceled this reservation/booking". Then when I contacted Orbitz they advised the hotel requested they refund and cancel the booking. I contacted hotel and hotel blames Orbitz. Orbitz blames hotel. While they play the blame game, consumer is left without the advertised product and ruined vacation plans. Hotel and Orbitz should use this as an opportunity to fix and bolster their reputation and get good word of mouth out. If they honored the reservations spruced the place and service up a bit and satisfied the customers, they would increase their business overall and long term. Common sense makes dollars and cents, lots of it. Instead they blame each other and do not honor their promo code sale and advertisements.

Booked through Orbitz.com on Thursday, March 27, 2014. Received Hotel Confirmation, and my credit card was charged in full. Orbitz sent email on March 28, 2014 that "Due to a technical error, the rate quoted for your reservation was not correct and will not be honored by the hotel. As a result, we have been instructed by the hotel to cancel your reservation." Very disappointed in the whole process and Orbitz specifically. Orbitz should honor reservations made on their website. This is just bad business. I have lost faith in Orbitz.

Booked a hotel in the Dead Sea region of Israel for two nights at a great price and have been subsequently booking the rest of my trip. However I received an email from Orbitz.com informing me that due to a technical error they cannot honor my reservation and to contact the hotel if I have any problems. First off orbitz should not sending me to other people to take care of their problems and their technical errors (the hotel refuses to take responsibility for the mistake and blames it on orbitz). The consumer should not suffer because of the hotel (the david) or because of orbitz's mistakes. I booked a trip and paid off a statement on my credit card with this trip. Neither orbitz or the hotel have given me money back. I am shocked that they even have a right to do this to me!

I booked a hotel on Orbitz and made plans based on that stay. They cancelled the reservation due to "technical error". They may have made a price mistake, but that is their responsibility. And now I need to change my plans and find a new hotel, not to mention that hotels are now even more expensive than they were at the time of booking.

Super disappointed and angry! Booked a hotel room through Orbitz on March 27th for three nights. Then on March 29th, I received an email from Orbitz that "Due to a technical error, the rate quoted for your reservation was not correct and will not be honoured by the hotel. As a result, we have been instructed by the hotel to cancel your reservation, and provide a complete refund to the credit card used for this booking." What's up with that? Shouldn't Orbitz have to honor their commitment? Because of the way they handled the whole mess, I am recommending to people to not use Orbitz anymore.

No sense of integrity felt by me whilst dealing with this provider. One room publicized on the website but when gone for it got the wrong one, far away from the one in the image. Customer service couldn't do anything but keep telling sorry. Meanwhile booked with a fully different website. Since then making every one of my booking with them. They have a network of more affordable but quality resorts which occasionally couldn't be found on site like Orbitz. Orbitz ought to be following their path of work.

Booked through Orbitz.com on Thursday, March 27, 2014. Received Hotel Confirmation, and my credit card was charged in full. Orbitz sent email on March 29, 2014 that "Due to a technical error, the rate quoted for your reservation was not correct and will not be honored by the hotel. As a result, we have been instructed by the hotel to cancel your reservation." Very disappointed in the whole process and Orbitz specifically. Orbitz should honor reservations made on their website. This is just bad business. I have lost faith in Orbitz, and will advise others not to use Orbitz, as they don't honor their reservations.

I reserved 2 days this summer at Davids Dead Sea hotel through orbitz.com. The reservation was confirmed and the following day orbitz sent out an email saying that due to a technical error, the rate quoted was not going to be honored and they are canceling my reservation. The reservation was confirmed and paid for.. Do I have any recourse?

Very disappointed by Orbitz. Booked two hotel rooms with Orbitz.com on Thursday March 28 and I got a confirmation email & charged my credit card in advance. 2 days later I get an email that says, "Due to a technical error, the rate quoted for your reservation was not correct and will not be honored by the hotel. As a result, we have been instructed by the hotel to cancel your reservation." Orbitz is not honoring its commitment and doesn't care that I made plans around these hotel reservations! Orbitz should be held responsible for their advertising & if they post a room at a certain rate they need to honor & they can take it up with the hotel if need be. This is not a way to treat customers!

I booked a hotel room with Orbitz.com on Thursday March 28 and I got a confirmation email & charged my credit card in advance. 2 days later I get an email that says, "Due to a technical error, the rate quoted for your reservation was not correct and will not be honored by the hotel. As a result, we have been instructed by the hotel to cancel your reservation." Orbitz should be held responsible for their advertising & if they post a room at a certain rate they need to honor & they can take it up with the hotel if need be. I want the merchandise (hotel room) that I paid for and if Orbitz cannot get the room at that price they should fill in the remainder for me. That is the fair and honest way to do business.

I booked on March 27th on Orbitz.com a hotel stay at the David Hotel and Spa by the Dead Sea for April 1st. To my surprise I get an email 2 days later that the hotel made a price mistake and won't honor my reservation! When making a reservation so close in time I had already made all my plans with school and a car rental. When I called the hotel they said it was Orbitz.com's mistake though in their email they claim otherwise!!! I can't know who's at fault but as an upstanding business I would expect them to honor their reservations!! Just a word of warning to the public, "be careful when they advertise cheap deals they might just cancel at a moment's notice."

I booked a hotel room with Orbitz.com on Thursday March 28. Got a confirmation email & charged my credit card in advance. 2 days later I get an email that says, "Due to a technical error, the rate quoted for your reservation was not correct and will not be honored by the hotel. As a result, we have been instructed by the hotel to cancel your reservation." Orbitz should be held responsible for their advertising & if they post a room at a certain rate they need to honor & they can take it up with the hotel if need be. I want the merchandise (hotel room) that I paid for and if Orbitz cannot get the room at that price they should fill in the remainder for me. That is the fair and honest way to do business.

Booked through Orbitz.com on Thursday, March 27, 2014. Hotel Confirmation - David Dead Sea Resort & Spa - Ein Bokek Trip cost. Orbitz sent email on March 29, 2014 that "Due to a technical error, the rate quoted for your reservation was not correct and will not be honored by the hotel. As a result, we have been instructed by the hotel to cancel your reservation." What technical glitch? The amount advertised is the amount that they must honor! Disgusting way to do business. Both the David Dead Sea Resort and Spa Hotel and Orbitz should be ashamed of themselves. I highly suggest that everyone who was burned by this deal join forces against Orbitz and the hotel. I want what I paid for. I also had to pay in full in advance. Furthermore, I have YET to be refunded by Orbitz!!! Orbitz is blaming the hotel, the hotel is blaming Orbitz. This is just bad business.

I booked two nights at David's Dead Sea Resort. The next day, I received an email saying that due to a technical error, my order was cancelled. Horrible!

Booked through Orbitz.com on Fri, March 28, 2014. Hotel Confirmation - David Dead Sea resort & spa - Ein Bokek Hotel (2 nights) 2 guests; Total due at booking $81.56 (Promo code applied -$17.28). Paid in full in advance I might add. Orbitz sent email on March 29, 2014 that, "Due to a technical error, the rate quoted for your reservation was not correct and will not be honored by the hotel. As a result, we have been instructed by the hotel to cancel your reservation." What technical glitch? A promo code of less than $9 a day discount? This they cancel a booking for? Disgusting way to do business. Should be ashamed of themselves.

I booked flights at one time from FLL to SFO and then SFO to SEATAC with Orbitz weeks in advance. The flights were days apart. The second leg had to be delayed by one day. Normal pre-pay from SFO to SEATAC is $79. Changes within a week are booked at $199. I made a change a week in advance. Orbitz re-rated the two flights as one and charged $400 to change a $79 ticket. I should have been informed that the less expensive would be to book a new flight at $199 and saved $200. If Orbitz was an ethical company, they would have credited the $79 against the cost of the new $199 ticket. Instead, they re-rated the whole package and charged an additional $400. When traveling for business (as I did) or pleasure, I will use Orbitz for research, then book directly with the airlines as separate flights. This way, when disruption to flight schedules occur, you will only pay change charges on the single leg, not on the entire package.

We booked a hotel through Orbitz, it was the Casa Condado Hotel In San Juan, Puerto Rico, Phone Number 787-200-8482, email info@casacondadohotel.com. This hotel did not have an elevator or a bus boy to move luggage. It didn't have any phones in the rooms. The rooms were like small boxes and the plumbing did not work very well. The TV didn't work and we had to go down 2 flights of stairs to tell the desk clerk. She never got anyone so we went down again and told her that she needed to get our TV repaired and we were not going to climb the stairs again to tell her. She was the only one there and she finally came to check on us and did get it working. Leading up to our room there was strong urine smell that made you want to throw up. When we climbed down the 2 flights of stairs to tell someone, there was no one around to tell at the desk.

My daughter and her husband booked the vacation package through Orbitz well in advance. When they arrived to the hotel - Viva Wyndham, in Dominican - they found out that the hotel doesn't have any rooms available. The hotel sent them to the other hotel without even providing the transportation. And the room in the other hotel - Live in Canoa - was horrible. I called Orbitz, complaint about the situation, but was told that nothing can be done. Viva Wyndham practice this all the time: I found approximately 10 people who were going through the same situation with Viva Wyndham. Orbitz must have known about that and still they book people to Viva Wyndham, they don't check with the hotel about reservations and they offer nothing to people who found themselves in this horrible situation. They even were not able to upgrade my daughter's room. STAY AWAY FROM ORBITZ! They are vacation ruiners!

To my surprise, when the transaction went through my credit card I was charged $ 781.08. When I called them, they covered themselves that there is a disclaimer on the purchased ticket, and yes in very small light print it is indicated: Prices listed are in USD unless noted. It seems like they are used to this type of complaint as they did not even want to accommodate me. Obviously, the complaints are insufficient to change their ways as they turn out big profits from this... Will proceed with reporting this to "The Canadian Consumer Protection Agency" as Canadians we need to protect ourselves.

Orbitz cancelled my reservation. We booked Key West for Feb 2014 (reservation was booked Aug 2013, that means Orbitz had payment in full since Aug 2013) with friends and our friend had to cancel. My friend called Orbitz, cancelled her reservation Dec 2013. What happened is they cancelled both reservations. I have documentation that they cancelled the hotel. They refuse to take responsibility. I had to book another hotel, pay the higher rate.

I found flights to Do indicate and back that I wanted to book, spent a lot of it figuring out the details and tried to book online. Went through the whole process. I hit accept and it times me out - was it booked or not? I don't know. Go back and try again - everything is correct but nothing works when I hit accept. Did this a number of times. It seems that nothing has been booked as I haven't gotten an email so I called. The woman looks up the same flights and it is $10 more now, which is fine, I'll take it. She takes all my info but it doesn't work again. After ONE HOUR on hold, they tell me that it is some airline's fault and not theirs, the flight will be an additional $400 which is 50% of the ticket price. I then look it up on their website and they are still advertising the price at $400 cheaper which I tell them, which they claim isn't their fault. How is it not your fault if you have a completely incorrect price advertised? In a retail store it is typically illegal to advertise one price and then charge another. The customer service was slow and they wasted 4 hours of my time reviewing flights, figuring out logistics, filling out web forms, being on hold. My experience could not have been more awful and it's now past midnight.

Advertised fares for flights with stopovers were $685 - the stopover happened to be approx 3.5 hrs, so I opted for the $785 fare with a 2-hour layover as I had flown this leg before & chose not to put my daughter traveling alone on such an arduous journey. SOMEHOW - we were given the 3.5-hr layover at the the higher price. Orbitz refused to stand behind the advertised prices and explicitly said there was NO GLITCH in the system... Well, the glitch is there - and I am being charged for flights I am now being told never existed - so why would I spend the extra $100??? This was my 2nd and LAST negative experience with Orbitz. There are plenty of other travel sites and apps or engines that can do a much better job...

On Sept. 1st, 2013, I purchased 5 airline tickets using Orbitz online services. The total fare was $4500 and the flight was for Sept. 21. Before I completed my order, I opened the fare rules page to check the cancellation policy. I read that the tickets were refundable with $100 cancellation fee per adult ticket and less for a child ticket. On Sept. 5 our plans were changed and I had to cancel the tickets. When I called customer service I was told that the tickets are nonrefundable. They said that this was the airline policy and they cannot change it (American Airlines). They explained that on the fare rules page there were few fare rules and the most restricted one applies. They did not accept my complaint that the page was misleading and it was difficult to realize that there was more than one fare rule. An email to customer service did not help as well.

Booked thru Orbitz for 1 night at a Quality Inn in Ky for rate of $79. Desk clerk was kind enough to advise me that I could have had the room for $63 if I'd called the hotel direct. Quoted rate was also the same $79 on the Choice website. So you think Orbitz/Expedia and the other websites are giving you bargains? Think again, and call direct next time. You might be surprised at the real deals available.

I booked a room at the Showboat Hotel & Casino in Atlantic City on 1/17 for the following night through Orbitz. I arrived for check-in at 9pm... did not have keys in my hand until 10:55pm. Orbitz neglected to process my reservation and the hotel had no records of my reservation, after being treated like a nuisance by hotel staff I was given a post it note with a fax number on it and was told to try and have Orbitz fax over the confirmation....but regardless the hotel was sold out - no rooms. After several disconnects and miscommunication with the Orbitz foreign call center I was assured the fax was sent. I was standing by the fax machine the entire time... plenty of faxes came through, not mine.

I had used Orbitz a number of times for flights, cars, and hotels with acceptable results. My wife and I booked airfare too and a car rental in San Francisco through Orbitz. The rental ended up being with Dollar. When we arrived at the rental center, I was stunned at the length of the line at the Dollar counter. I timed my total wait in the line: it was two hours and 14 minutes (you read that correctly). During my time in line, I phoned Orbitz twice. The first time I was on hold nearly 15 minutes and then the call dropped. The second time I waited about 13 minutes before having the call answered. Orbitz was absolutely no help and the Orbitz agent's attitude was more or less "tough luck".

BEWARE: When you book air, hotel and car... The RENTAL CAR has a separate billing. It appears that the price is for everything, when in fact the car is charged separately. Also, make sure you check out the hotel. Orbitz book a hotel for me in Atlanta and the hotel was under MAJOR renovations. They put me in a room with holes in the wall, dirty bathtub and an unsightly environment. I was at a breaking point because for the last three years I have endure major construction on my block and then to have to go away and endure major construction made me feel as though I was in jail because there were no other hotels to transfer to.

I recently booked a hotel through Orbitz.com. Their site indicated that it had a ZERO dollar cancellation fee. (No charges for cancellations). Well, unfortunately, I had to reschedule my stay at this hotel. So I called Orbitz a few days before to reschedule. Here is a breakdown of my frustration:

To begin with, I asked him to please write down my telephone number so that he could call me back in case we got disconnected (I just didn't want to wait thru another 45 min. on hold again, and then have to go thru the whole identification and problem explanation process again if the call got dropped). He reluctantly wrote down my call back number after telling me that "he was not supposed to do that".

I am from Toronto Canada. My son booked an Air Canada ticket to London England for Christmas day. The price quoted on Orbitz is $1367. Visa was charged $1491. Really? We couldn't figure out what went wrong. We checked the website from top to bottom - nothing to explain the price change. I call. They tell me it's in American funds?? I am in shock but there is nothing that can be done. I think it's ridiculous that they can mislead consumers the way that they are doing. There has to be a law to protect against this. I explained that all other website, Priceline, Travelocity, Expedia all indicate what funds they are charging with. I think it's fraudulent. Will never book with them again. There is no one in that company that takes responsibility. Consumer beware..... Unfortunately, they keep it a really quiet secret that they are American....

This is the second time this company does the same. They advertise airfares and when one tries to purchase the ticket, they turn around and say no longer available. This is okay once, but not twice. Now the biggest problem is that they put a hold on my card that last10 days, preventing me from getting ANY tickets at all until the hold is lifted. I've tried talking to them, both times, back in June and just today. However, they probably think it's a big joke to play with people's time and money. I doubt very much that I'm the only person Orbitz is doing this to.

I booked a hotel in Charleston (Vendue Inn) for my parents' weekend getaway through Orbitz. Orbitz had this hotel as great hotel with different amenities. It never mentioned anything about it was under constructions or that amenities will not be available. I booked this hotel because it had a rooftop bar and restaurants that seemed very romantic for my parents. I was informed by my parents when they checked in that the hotel is under construction and rooftop bar and restaurants are not available till spring. My parents basically said that they would never stay at that hotel again. I contacted Orbitz to informed them of their false advertisement. But they didn't do anything to fix or better the situation. I could have spent the money I used to book this hotel under construction for a hotel that had everything I was looking for. I sent emails and call Orbitz but they basically said it's not their fault even though I trusted their website to book the hotel. I really think they should take responsibility of booking hotels under construction without informing the customer of the situation. This is fraud in my opinion.

I have used Orbitz for airline reservations in the past without problems and this was the first site I turned to a couple of days ago to book a flight for two people from Rome to Dubai, Dec. 20 to Jan. 3. They advertised a flight on Qatar that met my specifications and I selected it - nope, the fare had gone up considerably. Tried another flight on a different airline with the same result. In short, I spent about two hours looking at everything Orbitz offered for this route, only to find that either the price had gone way up or it was already booked (despite the assurance "Act fast! Only 2 tickets left at this price!"). Disgusted with their bait and switch tactics, I went to Kayak and booked the flight.

On 11/1/13, my wife checked into the Biltmore Hotel in High Point, NC. This was a hotel that was recommended by Orbitz. The place was a pit. Cockroaches, holes in the wall, and the room smelled like urine. I tried to call customer service and spent over 3 hours dealing with this. Automated phone lines disconnected me. Then chatted online with a rep who then transferred me to someone who transferred me to someone who transferred me to someone. Offered a $50 voucher on a future trip which I refused. I wanted this problem taken care immediately, I didn't care about a voucher that I was never going to use. I would never use ORBITZ again. 3 hours wasted trying to solve a problem.

We purchased airline tickets with travel insurance. Just before the flight, we had a medical emergency and had to change the departure date. All this went well; we booked a different date and were asked if we wanted travel insurance again. We said yes. We received an electronic ticket that said that we had travel insurance. During the trip, we then had another emergency. When we went to make the second claim, Orbitz said that we did not have travel insurance. We sent all documentation, including the electronic ticket that says we have travel insurance and the credit card bill showing it was paid for. Orbitz insists that we do not have travel insurance and that there is no recourse.

I ask for hotels in two cities - one in Napa and the suggestion are 13 miles far away, and the other was in Yosemite and the Orbitz suggestion was 33 miles away. I spend more time in the road than I expected.

I used to be a very frequent Orbitz customer until I had two awful experiences concerning lost hotel reservations. The first time it happened, Orbitz was very apologetic and offered me $50 rebate in Orbitz bucks towards any future bookings. I thought that it would be a one-time occurrence. However, when I decided to use the Orbitz bucks on 2 rooms in Lompoc and experienced the same exact thing. I assumed that Orbitz would be incredibly apologetic once more but to my surprise, they were not.

I have never had a worse experience with a travel agency before. I am still working on a resolution as my concerns brought up in multiple phone calls to Orbitz have yet to be rectified. My travel companion and I each attempted to contact Orbitz several times and were put on hold for long periods of time (some up to and over an hour) for errors that ORBITZ made the night before we were scheduled to leave as well as scheduling errors made on our return date. During these phone calls, we were continuously transferred to different people, disconnected repeatedly, told that it was the airline’s and not Orbitz's fault and never had any of our questions fully or acceptably answered.

I was booking a flight and rental car for my wife to go to Denver to visit her family. The total price Quoted by Orbitz was $440 for the 2 day visit. Honestly it took several minutes to enter in the credit card information, but it was properly entered and after hitting submit it stated the price we were charged was $536. I immediately called the Orbitz support line and Alex stated the there must have been a price increase while I was entering the information. I stated I understand that this may happen, but I should have been notified about the price change before I was to hit the submit button.

Orbitz emailed me a promotion code good for 15% off any hotel stay I book before September 30th. The email indicated the only restriction on the code was that you had to book for 1 night or more and that it couldn't be used in connection with another promotion. I tried to use the code today for a Marriott Residence Inn. I was unable to use it. I got an error message saying that it couldn't be used with another promotion but I am not using another promotion. The stay is price at exactly the same rate as I have for the same booking directly through Marriott's website. I called. The agent in new Delhi, Natalaie **, tells me, contrary to the reason given by the website, that the promotion coupon cannot be used at the hotel I selected. The cost to me of Orbitz lying and misleading me and violating truth in advertising is $112,50 (2 nights at $249/night before tax). I trust you will make Orbitz make good on their promise.

I booked through Orbitz and was quoted a "Total Hotel Cost" of $279 which included a breakdown of the cost, listing taxes and fees as $0. The hotel charged $124 in fees and taxes totaling $403, nearly 50% more than the quoted price! After 5 days and hours on the phone, the issue culminated today with a man first telling me that "total hotel cost" does not mean the "final hotel cost". After much back and forth, he began to repeat "no refund" in response to anything I said. He then placed me on an indefinite hold and eventually the line was disconnected. I have written documentation regarding the $279.00 price, which I forwarded to Orbitz, but they would not directly acknowledge why taxes and fees were listed as $0.

When an island hopper cancelled their service, Orbitz miscommunicated with the other airlines and our entire trip home was cancelled. We had to repurchase tickets, and Orbitz claimed our fares had already been refunded (that's why we had to repurchase tickets). It has been two months, and we have no refund. Orbitz is dragging their feet and fails to acknowledge their error. I have contacted authorities. If you feel like Orbitz has not honored their contract or cost you additional funds, please contact this government agent: Kimberly **, Aviation Industry Analyst, Aviation Consumer Protection Division, United States Department of Transportation. If they find enough wrongdoing, they may pursue legal proceedings against Orbitz.

On Monday, August 12, 2013 I was shopping for airfare. I had tried Orbitz, but the site did not recognize my billing address for whatever reason. So, ended up purchasing with a friend's credit card through another site. Just a moment ago, I checked my online banking records and noticed four (FOUR!) $2 charges from Orbitz. For what I do not know. Insofar as I know, I was not advised that there was a fee for just attempting to use Orbitz. Very angry. I swear I will never use Orbitz again.

I booked an international flight with Orbitz and needed to reschedule it. After hours on hold on phone over multiple days, I just could not reach their virtually nonexistent international travel department. I ended up not being able to take the flight and losing all of my ticket money. It is sad to read all of the complaints here regarding Orbitz and knowing not much will happen and that they will continue to fleece other unsuspecting customers.

I lost $2089.68 to Orbitz who denied a transaction was completed so, I booked another ticket with them to same location and dates. I was Billed for Both Tickets. Orbitz Response to BBB Complaint: They Agree that a REFUND Is DUE yet unable to complete. They just blame the airline. After 5 hours on the phone listening to lies, I filed the following complaints: Emirates NY Ref: ** FAX +121275834434 Orbitz Locator ** BBB Complaint Case # ** Emirates Ticket# ** BBB Complaint ** US Dept of Transportation Case # **. Orbitz' first response to my complaint was received 72 days later. 6-months later yep, refund due yet no indication it is forthcoming. The unexpected theft of $2089. has devastated my family. Chicago mobster business practices. BEWARE ORBITZ Orbits RIPOFF NEVER ORBITZ.

I prepaid an apartment in Rome through Orbitz online for a 3-night stay. The facility was not the "luxury" residence that was "recently refurbished" as advertised on the apartment's own website. Upon arrival, my family adamantly did not want to stay at the place due to its run-down state. I made repeated attempts to get a refund from the apartment management as well as Orbitz to no avail. I repeatedly requested to speak with Orbitz supervisors and managers, was put on hold for long periods of time, and was told that I could only receive a refund if the apartment management issued it. I was also told by one Orbitz supervisor that she was the highest level of escalation only to find out from another supervisor that I could speak with a manager above her, although the manager did not provide any significant assistance either.

I attempted to purchase two round trip tickets from Washington, DC to Cancun, Mexico. But before the online transaction was completed, I received the following message: "We're sorry. That flight is no longer available." I immediately booked another flight that nearly matched my first attempted purchase, except for the last leg which terminated in Baltimore instead of Washington, DC. I was charged for both flights. I called Orbitz customer service and was told that I could get a credit for one of the flights, but not a full refund. The explanation was that the flights had to be exactly the same before Orbitz would consider the issue a website issue. I asked to speak to the complaint department and the rep told me that she was going to put me through to her supervisor. I was left on hold for 40 minutes and then the call was dropped.

I booked a trip for two business class to China with Orbitz, and we had to cancel. They took a cancellation fee and said I had one year to rebook. Within the year, I called Orbitz. After 5 times on hold for more than 50 minutes each time, I sent them an email explaining precisely what I did, what I needed and that I must speak with someone. Here is the brain surgeon's response. P.S. They had $9,100.00 of my money for almost a year and I would LOSE this if I did not rebook in time. A terrible company. No reason to ever book with them. I will dig to China before I ever book with them.

Eight months ago, I bought two tickets to fly to Colombia. I was not able to go so I had to cancel the trip. So Orbitz charged me for this and told me that I had a $985 credit. I called yesterday to book a trip to Hawaii with such credit. The woman who answered told me she couldn't help me because the original ticket was for an international trip and she dealt with national trips only. So she transferred me unannounced to another person. This man told me then that he couldn't help me because he was international trips and I was flying nationally. I tried to explain him what occurred before him, but to no avail. He transferred me unannounced again. I listened to your stupid music and commercial for 15 minutes before I fell asleep. I didn't want to hang up because I was afraid to lose my place on line. I woke up 45 minutes later (!!!) and the recorder was still going.

Orbitz has been known to put cookies on your computer that allow it to know how many times you visited its website. It also raises its prices depending on the number of times a person visits Orbitz.com. Anyways, my dilemma is that every time I do a new search for an international ticket and allow flexible days, there is always a date in which the price is several hundred dollars lower ($1,400 vs. the normal $1,800-$2,000).

Long story short, cancelled the reservation after a long hold (while in a foreign country racking up roaming charges) to cancel a reservation. They said okay and agreed to cancel without charge. Days later, I was billed for the full amount.

I booked a flight through Orbitz in 2012 to New York, NY for my son to visit a college. My son got sick and wasn't able to make the trip. I cancelled the trip, paid the airline penalty of $300 ($150 each ticket), and Orbitz waived their cancellation fee due to my son's illness. This left me with $255.00 credit. I have tried on three separate occasions to use the credit on the same airline, as is Orbitz rules. The result has been "you have no credits", "you have a credit, but you can't use it," and "you have a credit, but you are calling the wrong people." Screw the credit, just never using this business again.

I am usually an understanding person and quite patient, but I will never use Orbitz again, nor will I ever recommend them to anyone. I called trying to change an international flight, and was told to contact the international department. I called that number and waited and waited. No answer. I called back the domestic line, only to be told they could not help me. They even tried to connect with their international department and did not get through. I was told to try again, or try the airline directly. I tried again, no answer. I tried the airline, but they were unable to make any change without authorization from Orbitz.

I booked a flight from Toronto to Fort Lauderdale last weekend only to find out the next day that the flight had been cancelled after checking my bank account and seeing that I had been charged. I did not receive a confirmation email nor did I receive any form of notification from Orbitz that the flight itself had been cancelled. I proceeded to call the company to see what was going on and arranged to rebook my flight. The phone service was terrible. I was on the phone for close to an hour (on hold for the majority) and was not given a legitimate answer as to why my airline ticket had been cancelled. The online website was still offering the ticket I had booked, so it made no sense as to why my ticket had been cancelled.

I have been holding for 30 minutes on the phone to connect to customer service and change my flight. I reached someone, but after she learned that it is an international flight, she put me through another line. I am waiting on the phone now for another half an hour... This is not the first time... I called them earlier to change my flight and I had to wait on the phone and finally I gave up. They don't want to deal with customers. They put them hold for forever. Finally the customer gives up!!! I will never ever buy any ticket from Orbitz or any other company related to Orbitz.

My fiance and I booked our honeymoon hotel through Orbitz last night. We checked our bank account straight after making the reservation and it showed that Orbitz had taken the money immediately. However, we never received a booking confirmation email. We called them 24 hours later to make sure there was a booking (since they'd taken over $800 from our account), only to be told that the reservation didn't exist. The customer service rep was rude and dismissive of our concerns regarding the fact that Orbitz used the credit card details we'd inserted to go into our account and take the money, but didn't reserve anything for us. How can a system acknowledge the payment details, but not the reservation we're actually paying for?

In short, I booked a hotel through Orbitz. Upon arrival, hotel services/amenities did not accurately reflect what was advertised. Spoke with hotel desk clerk, but she couldn't do anything about it because it was a third party booking. I filed a dispute with my credit card company and won. Got official notice of that from the credit card company as it was resolved on 5/17. Later, I received a piece of mail from a collection agency dated 5/17 on behalf of Orbitz for that amount. In an attempt to resolve this, I am sending a copy of the dispute resolution to the collection agency (also requesting to cease and desist contact), Orbitz and to the three credit bureaus (Experian, TransUnion, Equifax). Also, I have filed complaints with the Better Business Bureau and the Consumer Financial Protection Bureau. Beware of Orbitz. Sour grapes.

My wife booked airfare tickets for travel beginning April 30, 2013 on Delta Airlines. Nowhere was it disclosed by Orbitz that these tickets DID NOT cover one bag per ticket! It was a three legged trip: LAX to Yeager, WV; Yeager, WV to Orlando, FL; Orlando, FL to LAX. We were charged $25 per bag per leg. $150.00 extra expense. Definitely not the good rate that we thought we were getting. We will not be using Orbitz again!

I have written to both Delta and Orbitz regarding the below complaint and both responded with explanations that had nothing to do with my question. Why am I being charged for airfare and taxes as this charge is no longer being charged to current ticket purchases?

I spent hours on phone with customer service. I bought 3 tickets for flights; one was higher than the others. I was told that I would finally receive $50 credit on next reservation for the difference in ticket prices and would receive an e-mail to confirm. I never got the email. I called back to follow up with record locator and was basically told by another "supervisor" that I would not be receiving the credit because I bought the tickets in the same account and the first ticket price was the lower one.

We booked a cruise less than a month ago. When we tried to cancel, they charged us $216 for all kinds of fees that they never told us about. Kindly look into this for me.

Every time I select a flight, following message appears: “As flight availability can change rapidly based on traveller demand, the flight that you have selected is no longer available. Please make another selection.” BUT this is not just it as one might think it happens all the time as flight tickets get unavailable all the time. The problem is that the next screen gives another option to book for the SAME flight for more FARE!!! Next message is the same as the previous one and I continue to receive options to book for more expensive fare, keeping in mind that the flight is the same. Next interesting thing is if I give up and come back after removing COOKIES, I can have a De Ja Vous (I think I spelled it right)! ORBITZ does not have any option to contact them, as they direct customers to Q & A pages. I think ORBITZ cheats customers by luring them into looking at cheaper airlines first and then forcing to opt for expensive flights!

What is this $2 charge for? I have no idea what it is for. I just made an airline reservation and today, I see a $2 charge to my account. I did not see anything on the Orbitz website about this. How do I get it removed? I am not happy. This is the first time I've used Orbitz in quite a while. I don't ever remember seeing a charge from them.

I made a trip planned out online perfectly. The next day I found out I won an award from the company and had to go to Las Vegas to receive the award. I called Orbitz to reschedule my flight for 1 day earlier and to land in Vegas instead of LAX. During my original trip, I find out via our corporate travel agent that although Orbitz's flight info shows me coming back the day I requested, the actual information from the flight tracking software, Asiana Airlines, and the app Flight Tracker show I would be arriving 1 day later than my confirmation showed. So I ended up paying around $1000 in fees and new airline tickets via Orbitz to arrive the same exact day that it was originally scheduled for... I was pissed! So I bought new tickets via South West (last minute) and got to Vegas a little late but still the day I requested.

You pay what you get. Even though their prices are slightly lower than other places, it's definitely not worth it. I booked a trip 4 months in advance, went to the airport and found out that they had cancelled my flight without notifying me. I was able to get on my flight and go through standby but it was such an unpleasant situation since I'm flying international. I sent numerous emails and received no responses. I made numerous phone calls, only to find out that Orbitz relinquish my ticket to Eva airlines and they can do whatever they want with it. They didn't need to obtain my consent or inform me of any changes. This is a horrible company that takes no responsibility after they take your money. I say it's fraud!

I booked and paid for my trip on 12/18/12. Trip was to Charlotte, NC leaving on 4/25/13 and returning on 4/29/13. Flight out was canceled. I had to pay for a hotel so I could be at the airport at 4:00 am for the next flight (ruined my plans for Friday, 4/25). Also, I only needed the car rental for my trip on Friday (couldn't cancel as they already took the non-refundable payment). Flight back was on time and changed to earlier (ruined family plans for the day). The flight changed back to later time after check in at airport. This was $1500 for a trip plus $300 for airport hotel when flight was canceled plus the extra ripoff by the car rental. I'm out over $1800 due to Orbitz.com

To find out that you were charged more than double the day your trip starts is disheartening! We flew into Tampa, FL, arrived at Payless Car Rental to have our Orbitz quote go from $245 to $554. Yes, the small print says there may be additional fees on pickup. We bought nothing extra and with the taxes and airport fees, our bill was $309 more than what was listed on our itinerary. More than double and all we got from Orbitz is "We are sorry, but the car rental place will not explain it to us. You will have to call them. Hold on my trip was based on the information and quote that I paid for 6 months ago." That was the outcome of my 45-minute phone conversation with Orbitz. BBB, here I come!

I made air reservations to Europe with Orbitz. Next day I found the spelling of my last name in error (lacked 1 letter) and was advised by Orbitz and the airlines involved that it might result in trouble at the 5 airports involved. I asked Orbitz to correct (the airlines said it had to be them as they were the agency ordering the tickets) multiple times, by phone, email, and letter - all to no avail. I ended up losing sleep and decided it would be easier for my health to cancel, accept the huge cancellation penalty, and make similar reservations elsewhere - costly and frustrating.

On January 27, 2013, I paid for two tickets via Orbitz on Iberia flight 5374 departing Barcelona to Naples on May 27, 2103. On February 24, Orbitz called to say Iberia had cancelled my tickets because my son and I share the same name, but for $25/seat they would try to reinstate the seats. Now 33 days later, Orbitz will not confirm the seats nor refund my money. I have spoken to three Orbitz supervisors (Indians with fake Anglo names) to no avail. Please help me get the seat I paid for.

Right now, I am not a fan of Orbitz. I am here to advise Orbitz customers on how to avoid outrageous and unnecessary charge(s) by Orbitz. I called Orbitz to upgrade our hotel room to a club level. When quoted my rate, I thought it was the total of my previous hotel charge plus the upgrade rate. I said okay to the charge. What my husband pointed out to me on our credit card statement was that Orbitz charged us twice, once for the original booking and a second time for the upgraded booking. The Orbitz employee cancelled my first reservation; thus, we incurred a 100% cancellation fee, then rebooked us and charged us a fee to handle our change. Never once did the employee say anything about a cancellation fee or Orbitz fee. Was this a mistake done by an inexperienced employee, or is this a money maker for Orbitz? Needless to say, I have lost confidence in using Orbitz ever again.

We (one adult and 3 small children under 10) booked our international tickets to Israel for Easter holidays flying from Denver, CO. We did this months in advance. I booked our seating together via Orbitz website. Today, I learned that all our seats are scattered! When I asked Orbitz to help out, the woman after 20 minutes hung up on me and never called back. Well, thanks a lot Orbitz for nothing. This is definitely the last time I use Orbitz.

After already having booked an airline through Orbitz, I decided to go ahead and book my hotel through them as well since I had received an email promotion from them for a 15% hotel discount and the hotel I had decided on was a participating hotel, according to the website. After multiple failed attempts to book the reservation online (and a hold being placed on my checking account because although they had failed to actually make the booking, they continued to put charges through for the full amount of doing so - approximately $1300 each time - along with multiple $2 charges to verify my credit card on each one), I thought it might be better to try calling into their customer service.

Be wary of Orbitz. I actually suggest not using them. What appear to be deals come with a price, namely that you will lose your money in the event that, say, weather (or some other problem) gets in the way of travel. Non-refund windows (when no money is returned) can be very large, but the Orbitz website makes it appear that refunds are given within 24-hour periods. The website also claims that Orbitz does not charge any fees but the hotel might. In my case, the non-refund window started essentially the day after I made the reservation. This may be hotel policy but it is pretty devious of both parties if it is (the hotel policy is 24-hour cancellation, full refund - throwing Orbitz into the mix is costly). Avoid Orbitz.

In October 2012, I booked a trip to Los Cabos, Mexico, on Delta through Orbitz and, months later, the same trip was more than $300 less on their own website. I quickly contacted them to get their "price assurance guarantee."

I made a package reservation on 12/3/12 to travel to Costa Rica in February 2013 through Orbitz. My friends bought exactly the same package through another company on the same date, but they also have free airport shuttle. I called Orbitz back to inquire on their price guarantee and airport shuttle. Orbitz used different excuses to avoid honoring their price guarantee. They would not refund me, even though I just purchased the package and there was no notes on the email confirmation with regard to non-refundable policy. Besides, the supervisor was very rude. Terrible website to book your travel plan. I will not use them again.

This company sucks! I booked a round trip and it changed my schedule four times. For the third time, it even changed the date of my flights because the tickets on my date were so much more expensive than the date that they moved me to. Then recently, I found out that they separated my ticket. My original one was GRR-CLE-ROC, then Oribitz separated it into two tickets and the layover became much longer! Also, the customer service was awful. I called for the first time after a 30-minute wait and they said United changed it. I called United and they said Oribitz changed it. Then I called Orbitz back and they agreed to change the date back until I told them what United said. I will never use this website again.

I booked a flight through Orbitz in May to South America. However, our tour company for the trip went bankrupt. My party requested refunds on our flights in October and they were approved. Two of the refunds have been processed; however, a third is still outstanding. My communication with both Orbitz and the airline LAN has been unsatisfactory, frustrating and time-consuming - with each company claiming the other is now responsible for the last refund. I have attempted to initiate a charge back on my credit card for the ticket price; however, since the purchase was made more than 90 days ago, I was not able to do so. I feel that I have exhausted my options and that pledges, promises and information coming from both companies have proved to be false. I just don't know what do to anymore.

I just had my card charged two $2 fees and I did not research a trip or use Orbitz in years. This is unacceptable and fraud.

Orbitz got me a new ticket with Spirit Airlines and they asked me if I had any bags. I said, "No, but I had a carry-on and a purse." They said okay. But when I went to get on the plane, the lady said that I have to go back to the counter and pay $100 to get the carry-on bag onto the plane. I said, "No way, you can have it." So she gave me a plastic trash bag to put my stuff in after leaving much of my clothes with her. So I only had a medium amount of stuff to carry on the plane. It was so awful I felt like crying. I am Rita **, a very small person, 67 years old with heart problems, and I did not need this happening to me.

I understand that I have a sensitive computer and somehow it accepted the price change without me realizing what a huge increase had happened. There is no way to make sure or take back an accident. They have no way to help people, just charge them.

My girlfriend and I went to Maui, Hawaii for a week, leaving Sacramento, CA airport on Monday the 22nd of October, with a scheduled return on Monday the 29th of October. My itinerary showed, as well as confirmation, that my return to Sacramento was Monday, October 29th. My flight was an overnighter leaving Maui to Los Angeles, then Los Angeles to Sacramento. Okay fine. But on Sunday, October 28th, when I was checking in, my flight was showing 10:35pm, for Monday! That would mean, I would return on Tuesday, the 30th!

I'm from Australia and I want my complaint to be added and recognized along with the hundreds, or maybe thousands, of disgruntled Orbitz customers out there. I bought a ticket from Maldives to Kuala Lumpur from Orbitz.com online. I keyed my name in with all three names, but only two came out. My passport has all three names on it. Now, if you are flying in or out of the US, this may not be a problem because the TSA/SSR database is accessed to check your traveler details. But as I explained to Orbitz.com, when I emailed them, I was not flying in or out of the US and that I needed all three names on my ticket.

I was just about to order an air ticket from Orbitz.com. But after calling the customer service Shawn, who is based in Manila, Philippines, I was absolutely horrified by the replies and answers I was told. I have then let the representative Shawn know that I was recording the call, which the person agreed because I want to have proof of the conversation. Shawn also told me her phone was also being recorded. I called to ask about the policy on changing the ticket and if there was a fee. According to Shawn, she said that Orbitz cannot let the customers know the policies before buying the ticket and has to just order online. I then asked if the customer buys a ticket without knowing the policy but then later finds out that the policy of changing their ticket is not what they expected, such as penalties to change the date, can the customer get a full refund. To my surprise, Shawn said that the customer will have to pay a service fee.

When checking in at airlines to get home, we found that Orbitz had cancelled our return tickets (booked and paid 2 months prior) with no notice, leaving us stranded. No flights available. Five hours were spent at airport on phone, mostly on hold, with Orbitz. Absolutely offered no help or solution. Airline, after watching us for 5 hours trying to get some assistance from Orbitz, took pity and found a re-routed flight with two extra stops, adding a day, hotel expense, car storage expense, and meal expense, approximately $200.

All consumers, please beware of purchasing your travel through Orbitz. You really need to read the fine print if you purchase insurance. I purchased a flight, cancelled and repurchased a flight all within 12 hours and I was then charged for both flights even though I purchased insurance (only for listed major events is it good). Also pops up that you have time to change or cancel your flight that you won't be charged? You won't be charged a booking fee. I am then told it will take 45 days to get my refund because that's the airline's policy. I called the airlines and it is only 7 to 14 days. It's still a long time. You are best to go straight to the airlines! I won't use Orbitz again.

A long planned trip from Missouri to Nevada coincided with a death in the family in California. The plane tickets from STL to Las Vegas and back were purchased through Orbitz. As the outgoing flight had a connection in Denver, I called Orbitz to get the second leg of the outbound trip changed to fly to San Francisco instead of Las Vegas. I was told that there was no price difference for the flight and only had to pay $80 to change the ticket. The funeral was in two days, and I didn't have a mint to drop on a full price ticket, so this was a relief. Once that was completed, I purchased another ticket direct from Southwest (nice and cheap) departing in the early evening the day of the funeral so that I could attend the ceremony and still go forward with the previously planned trip.

I tried to get a hotel through Orbitz. I had forgotten the name of the other company (Priceline) who I had used before with success. I entered my info and hit the submit button. A message came back "Unable to complete booking." But Orbitz went ahead and charged my credit card the full amount. After multiple attempts to talk with Orbitz's joke of customer service to have this fixed (where one of their reps told me that I needed to fax them! As if anyone uses fax machines anymore). The reps also then fed me to managers who in reality were not anyone who could help me but other sales people. I called my bank. A huge inconvenience to cancel that credit card but at this point I feel like that's the safest option. Orbitz is a rotten company. Do not use them. They should be shutdown by the FTC.

Back in July, I purchased through Orbitz a ticket for $420 from Santiago de Chile to Montevideo departing on 10/11/12 and returning on 10/14/12. (I was going to attend a baptism on 10/14 at 10:00 am.) Unfortunately, I had to cancel due to work. I was told to rebook the flight (Orbitz would not give me credit with them) by 10/11 with the airline. On 10/02, I got a notification from the airline that the return flight (on 10/14) was changed from 04:50 pm to 11:50, which will have killed the purpose of my trip (if I did not previously cancel it, anyway).

Orbitz has the worst customer service. First, they canceled a trip scheduled to Portugal, but the worst part is that they never even bother to send email nor called. We noticed it because we had a credit in our card. We called; Orbitz blamed the airline and the airline blamed Orbitz. But the worst part is their customer service. First, you have to stay on the phone on hold for more than 20 minutes, and when you finally got to a person and stopped pressing buttons, you get disconnected. I try at least 4 times, and after all this calling and spending about 3 hours, not even the supervisor had a good answer nor was able to fix this issue. Now, a week later after all this mess, they finally decided to send email advising trip was canceled - kind of late! I don't even know with this type of service how they are still in business.

Never book your travel through Orbitz to save you trouble. There is a huge fee to cancel you reservation. Actually, it cannot be cancelled. You will have to use it and pay the nonsense huge charge and it cannot be used, under your name only, which is also nonsense.

I am writing to you to express my deepest frustration about how your customer representatives Elvira and Gaby wasted more than 3 hours of our time over the phone towards handling vacation packages of 3 families to Cancun. Your representative gave us a quote for the 3 reservations. Since the quote was similar to the quote we saw online in the internet, we told her that we can go ahead and do the reservation online. But when your rep told us that she will be able to get the booking for all of us in the nearby rooms and also confirmed that she will get these reservations done as per the rates quoted by her, we decided to get the booking done through her.

In May, I booked a flight from JFK to Florence. Orbitz informed me of the flight guarantee under which they would refund a lower price on a ticket offered for the same flight at a later date. The flight was scheduled for October, and in August, the ticket was offered for $200 less. When I pointed this out to Orbitz, they said it was a different listing. I checked, and while it had a different flight number, it was on the same aircraft, on the same date, with the same departure and landing times, i.e., it was an identical flight except for the flight number. They said this would invalidate any claim I might make under their policy. What kind of a "price guarantee" is this? Someday, somebody will start a class action suit against them for this situation.

Booking from an ad sent the same day - I received an ad offering 50% off if booked within 38 hours for members only. I could not find the price online so called an Orbitz rep, and said had to check in the next morning to get the rate and was only a 1st come 1st served basis. But the rep tried to sell me a room that was 3 times as much. I called and talked to 3 reps and somehow kept getting "disconnected" when they could not answer my questions. I did not book a room and will not ever book a room, or flight, or car. Too bad for them because I love to travel!

I paid more than the total Orbitz quoted me!: I booked a hotel in Anchorage through Orbitz. I was given a total price I should pay when arriving at the hotel, only to find out this wasn't the total price. Tax was not added. The word total means everything, all inclusive! This is a very deceptive practice by Orbitz. The word "total" should not be used, and on my email, it should state: "$--- plus tax." Then you would be able to calculate the true total! This misleads one to book a hotel that may not be the best value! I won't use Orbitz again at least for a very long while or until they quote prices properly!

I booked a trip using Orbitz.com. For one reason or another, the initial booking ended up with only the airfare being taken on my debit card. I called Orbitz and was informed I would have to book the hotel and transportation again. Not once was I informed the booking was completed and no funds taken from my account, with the exception of 3 airline tickets. I rebooked and ended up paying almost $200.00 more for the same room and transportation. The charges cleared my account. We took our trip and now a month later, guess what? The initial charges that never went through show up and wreak havoc on my checking account - returned payments to other folks, bank fees and charges - over drafting my account by nearly $1,000.

I reserved a hotel (Red Carpet Inn) through the website. I was traveling with my 2 children (3 and 7 years old). We arrived to the hotel. I kid you not that we were not there longer than 15 minutes. When we went in the room, the first thing I needed to do was change the baby’s diaper since we've been out traveling all morning. I laid him on and before I could get his diaper off, I saw a small tiny bug. I’m not sure what it was. Once I finished changing the diaper, I ripped the covers off the bed to find a nasty pee stain in the sheets and small blood stains. I pulled the sheets off and saw a few more of those tiny bugs on the seams of the mattress. I told KJ to go use the bathroom because we needed to go talk to the manager.

I booked a reservation with a real human Orbitz rep for the W hotel in Union Square, New York, two rooms for $1580 each. The rep never once said I would not receive a refund for cancelation. I’m a first time Orbitz customer and had no idea about this policy. I called and cancelled within 12 hours and tried to speak to a customer rep - no chance! I had to do it online. I just received my credit card bill and was charged $3160.00. I thought it was a mistake. No, it was not. I called American Express and am praying they can stop this madness. Let’s see.

Orbitz, as a vendor, is absolutely useless. Do not use Orbitz! The international flight from US to Manila was US$1500 round trip. The Visa for my wife expires September. I tried to change flight from December to September to prevent immigration violation. 5 agents, 5 calls and US$127 later, no assistance. I was told that Korean Airlines change would be US$1,000 for the move. Are you kidding me? They blamed it on Korean Airlines; not professional.

I booked/reserved seats on US Air through Orbitz with a confirmation code 2 months in advance. I went online to print the boarding pass 24 hours before the flight and seats were changed; mine was at the center of place, not near my husband's seat! I called US Air, and they said it was Orbitz's fault, even though I had a confirmation code from US Air! By the way, this took over 2 hours of phone problems. In the end, US Air did give us seats similar to the ones we booked. Orbitz did nothing but said they reserved seats which means they are lying! Their agent, Jay, said they get the seats they request 90% of the time. When we booked 2 months ago, Orbitz said the seats were reserved and gave us a confirmation code with our seats printed! I hope this doesn't happen to you. Thanks for listening.

On 8/9/2012, I called 1-800 to change a return flight reservation, was 10 minutes on hold (for the first agent ) and transferred to 2 different agents to be told that changing my flight destination from Seattle to Denver would cost $600 additional per ticket and a change fee of $180! That was more than the entire round trip package. They couldn't remedy as the operator to whom I was speaking disconnected? Total time spent on the a.m. call was 42 minutes. It's now 7 pm and I have been on hold for the 2nd time for over 35 minutes (as I write). The first operator, Ruth, could not assist because her screen did not allow access and I'm waiting for another operator? I am still waiting.

The hotel in Clintonville, a very small town in WI, was not given my reservation. Seeing I was desperate, they gave me an "off market" room, which didn't have many of the listed amenities like a refrigerator and much worse, lacked a toilet. After the trip, I got an Orbitz email asking me to rate the experience. I recited the above and got an error message saying "Your title contains inappropriate language. Your review text contains inappropriate language." What was inappropriate? My use of the word Orbitz. The hotel was fine, Orbitz - not.

We are long-term unemployed due to the financial crisis in US so my sister paid for our tickets to come see her new granddaughter. The 2 adult tickets cost $439.20, round trip including airline taxes and fees. The airline was United Airlines. My union sheet metal husband unexpectedly received a call for job in NJ so he could not go. We tried substituting his paid flight with my daughter's name. She arranged to take time off with her boss. The airline and Orbitz would not have lost any money and there were plenty of available seats on the plane according to their own website. We expected a reasonable fee to make the name change ($50-$100), after all, all Orbitz or United Airlines (whichever) had to do was type a few buttons to make the switch. So when I called and explained the situation, I was very upset to hear that I could not switch the flight to her name and the e- tickets were non-refundable. I would get a credit plus a $150.00 change fee for future use. If the future flight was more the original, flight price would be applied. Okay, I thought, so he has a year to take another flight. Then I asked if I could book the flight in my daughter's name on the same flight which had empty seats available. This would be a win for the airline because the seat would still be filled and they would not lose any money.

I had trouble finding a hotel in San Jose during the week of 7/14/12. I booked a hotel on Orbitz. When I arrived, the hotel was under a different name and the hotel was being renovated. There were construction crews everywhere when I arrived. The manager told me not to book on Orbitz because they do not normally know what is going on a local hotels. I called customer service at Orbitz and was told that I would not get a refund for at least 10 days. This was their company policy. I am a business traveler who stays in hotels at least 100 nights per year. Business travelers, beware. Stay away.

My daughter canceled her flight tickets, $495 through Orbitz's agency a week ago. This morning, she booked another flight via Orbitz and she had to call 1-866-540-7057 to book her flight tickets according to the cancel policy, in order to get her refund. The agent told my daughter the only choice for her is to pay an extra $244 (flight tickets is $560.19), no other choice. In fact, there are lots of flight tickets $325-$345 available on the website (same as US Airlines) when my daughter called. The agent told her she has no other choice. She had to say yes and pay the extra $244 for the flight tickets.

I planned a trip through Orbitz on 8/11. I checked the fares on 8/13 and the fare had dropped $415.00. I called Orbitz and asked if the change could be applied to my ticket. They were very sorry, but unless someone purchased the same ticket at the lower price, I would not be able to get a refund. Better odds in Vegas for that to happen. I could cancel and rebook at the lower rate, but I would have to pay the $250 cancellation fee. If I change the flight times to get a lower rate, I would have to pay a $250 cancellation fee. Don't ever book with Ortibz, not a pro-consumer business and their lowest rate, come on, is phony.

Orbitz Trip Protection is absolutely worthless. I booked a flight but had to cancel due to a work conference being canceled. I called customer support. They were the least helpful, didn't really care about me or my satisfaction. To cancel or change the flight meant I would get credit and be charged a $150 re-booking fare plus other costs. Trip protection is a scam. Orbitz is a waste of your time. I will never book on Orbitz again. This is the reason I fly Southwest. No change fees, awesome customer support. End of story.

When I purchased tickets for my wife and I from RDU to STL and return, we selected aisle seats for your flight code **. Today, Delta says our seats are unassigned and that Orbitz did not send the information to them. What are you going to do to fix the problem? We are elderly people and will have difficulty. We are stressed about the seating mix up. Help!

Customer Service - conflicting figures based on changing flights: My Orbitz locator number is **. I called into Orbitz today to inquire about changing the flight time from Charlotte (CLT) to Punta Cana (PUJ) from flight number 1967 leaving 11:55 am and arriving Punta Cana at 3:35 pm to an earlier flight. I spoke with Lorie who stated that flight number 1965 leaving CLT at 10 was available. She stated that the overall flight total is $1081 for the 10 am flight, which is $111 cheaper per person than what I paid for per person. Lorie stated that this credit would be applied to the change fees and that she would have to get me to someone in customer service.

I reserved four air tickets for my family from Honolulu to Kathmandu four months ahead of my travel date through Orbitz.com, which I paid fully and got confirmation for. Two days before departure, Orbitz informed me that my connecting flight was cancelled and we had four days layover in one of the Chinese cities. We neither had Chinese visa nor had time to apply for it and it was impossible for us to accept this change.

My traveling companion and I booked a multi-city trip with Orbitz. Orbitz made a spelling error on my last name adding an extra "e", changing it from ** to **. I called an Orbitz supervisor the day before departure and was told to just go to the airport and work things out. When I arrived at the airport the morning of departure, I was refused boarding because of the spelling error. I called another Orbitz supervisor, who told me that Orbitz cannot make any changes within 4 hours of a departure. I was forced to pay an additional $4,680.00 to continue the trip.

I had to cancel a trip due to death in the family. I canceled the trip and agreed to the cancellation charge. I was told that the remaining money from the cancellation would be in the form of a credit from Delta (which the carrier originally booked). I went to rebook the flight. Delta had no record of the tickets since I had only an Orbitz code. I called up Orbitz and they were of no help. Basically, the money can go into Orbitz, but not out of Orbitz. At this point, I have no replacement ticket and a $700 charge with no chance of rebooking.

I booked a round-trip flight from Houston to Copenhagen with a connecting flight in London Heathrow Airport. The flight leaving Houston was 5 hours late (thanks, United), and of course we missed our connecting flight in London. When we were told by the London ticket agent that there were no more available flight out of London, I tried to call Orbitz and was put on hold for 30 minutes! Since it was long distance and I finally realized they were not going to help me, I hung up and was on my own to get to Copenhagen.

I booked with Orbitz for a flight from San Diego to Philadelphia connecting to Europe. When US Airways changed the flight, Orbitz did not notify me. When I found that the new flight will arrive Philadelphia 20 minutes after my connecting flight left, Orbitz could do absolutely nothing to rectify the problem with the US Airways.

I am working on resolving an airline ticket refund for my mother who was diagnosed with cancer last September. We had to cancel her flight for surgery and chemo and her doctor said it would be impossible for her to fly. Since that time I've been back and forth with Orbitz mostly, but also Virgin Air. I've sent all the medical documents they asked for. I’ve been told twice by Orbitz that the refund had been issued and to wait 70 days. The last time was at the beginning of March. When I haven't heard anything in May, I called and talked to a supervisor. I have now received an email that the info had been sent back to Virgin to be authorized! I was told by Virgin months ago that they authorized it on their end. Orbitz now says I should wait another 45 days! Is there anything you can do to help?

I booked a flight for my daughters and me. Our last name had a misspelling, and after hours on the phone and days later, I am still waiting and my account has had over $200 put on hold. Their customer service is beyond horrible. They used my credit account without telling me. I believe this to be a scam and possibly criminal. Do not do business with them. I tried to talk to a Daphne, a rep, and Claudiam, the manager. Both were beyond bad. My mission is to tell anyone how bad they are.

I was going over the details of my flight, and I noticed that Monterey was spelled funny. I then realized that it was departing from Monterrey, Mexico and not Monterey, CA. I called the Orbitz number and tried to fix this. I was then told that I couldn't change this. I explained what happened, and I was told that the best I could hope for was cancelling the flight and using it at a later time, that I could not get a partial refund. I have no intention of ever having to leave from Monterrey, Mexico. I have been a long time customer of Orbitz and every time I have a trip, I book with you guys. I am very upset as this was supposed to be my honeymoon trip.

I am writing to complain about your flight change alert system. I booked a flight in January, leaving April 12, 2012 from Boston at 7:10PM to JFK for a connecting flight out at 9:45PM to Dublin. I logged into my Orbitz account today to see if I could check in within 24 hours of the flight, only to find that the flight has been changed to 10:25AM tomorrow morning. After chatting with an online rep, as well as a telephone rep and finally, an "Advance Change Specialist" (Eric, #**), I was told that I had been sent one email on March 19th, notifying me of the change in my itinerary. I never received the email.

I bought a ticket on a flight from Denver to Sheridan, WY on Great Lakes Airlines from Orbitz. I had no choice but to accept paper tickets and paid over $20 extra to have them mailed to me early so I could try to get a seat assignment. No deal. Not possible. I went to the airport 3 hours early and checked in. No problem. I was the only person bumped from the flight because so many others had electronic tickets and checked in the day before. Never again, Orbitz. Never again.

I booked a flight out for my boyfriend because I got hurt at work and can barely move and need assistance getting around. My cousin and I booked online for the date of 4/20/2012. We booked online on 4/19/2012. The next evening at 7:52PM, we finally got a confirmation and it had a wrong date. I called Orbitz and told them of this mistake and the answer we got was if we cancel, we would pay $125 for a cancellation fee and they would not help us with anything. I have no one to watch over me because of this mistake. They stated that their system never makes a mistake and that there is nothing they could do even in an emergency situation. We felt baited and switched online because at first, the ticket was below $100 then it switched prices on us and not to mention, changed dates. If there is a lawyer working on this, please add me to the list. People should not have to resort to ignorance and shady business tactics.

Twice I tried to purchase tickets with Orbitz and the Orbitz website denied the purchase, but charged my credit card both times. Now I have to wait for the charges to pend and drop on my credit card for a second time. The tickets already went up a $100 from the first time. Now I have to wait for a second time. The worst part is that Orbitz has no clue on why it is isn't working. Orbitz says it's my bank. My bank says it's Orbitz, yet my card is being charged. I have no tickets still by the way!

Do not use Orbitz, especially for overseas travel. We booked airline travel from Boston to Seville, Spain. They in turn used British Air as main carrier and Iberia as codeshare. As another poster mentioned, Orbitz does not allow you to reserve a seat even for a seven-hour flight! You find this out, only after you have confirmed, and paid for your flights. We certainly would never have booked had we known this. Orbitz just said there was nothing they could do, and we would have to wait until we were at the airport to reserve the seat. Everyone who books directly with the airlines does have the ability to confirm a seat at the time of their booking, so Orbitz customers are at a huge disadvantage.

I was contacted by an agent named Paula regarding a dispute of an unauthorized charge on my credit card back in October 2011 for a ticket that was bought under my credit card on Orbitz’ website file. After I explained to her that I had no idea who that passenger was until the day I received a letter of collection from Orbitz.com. She stated that I have to file a claim with the police department against the passenger that bought the ticket under my credit card in order for me to dispute this charge; if not, I would have to be fully responsible for that charge! She also stated that Orbitz.com is a highly secured website and more likely will not have any fraud that I mentioned. I was very frustrated with the way Orbitz.com handled this situation.

We went online to determine where to go for an Aruba trip. Once we decided, we went online and looked at Orbitz (first mistake). We looked at a couple of all-inclusive place and decided to do an all-inclusive with Renaissance in Aruba. No problem (we thought). We looked at the hotel and picked the package Island King All-inclusive Adult Side. Then an Orbitz chat popped up; “Would you like help with order?” We clicked yes.

Orbitz travel booking - They kept us on the phone for over one hour and 45 minutes and no result came of it. I was transferred from one person to another and put on hold for over an hour. The worst customer service in the world and I will never use them.

I was contacted Friday evening and told that my reservation, which was scheduled to start Sunday, was cancelled due to over-booking. They offered to put me into another resort at no additional cost to me. Upon investigation, the new resort was not ocean front, the room was not non-smoking, offered two double beds instead of two queen size beds, and the new hotel was advertised for more than $15/day cheaper than the one I had booked. I tried to get a simple refund and a guarantee of a non-smoking room. I was told nope, take it or leave it. I've yet to see the promised refund to my credit account and they've basically ruined our vacation. It is now the day before our departure and Orbitz won't even respond to emails.

No vacation, thanks to Orbitz - I booked one flight through Orbitz. I made a mistake by booking the last search I did which was for the following day instead of the last saved search. I called customer service immediately who informed me that he could simply offer me a courtesy cancellation which would be back on my card within 5 days. During our discussion, I was talking to him about the flights that I had actually intended to book, which I didn't even think he was paying attention to. I get off the phone with him and proceed to quickly make the reservations I had originally intended. The flight home I didn't even book through Orbitz. I booked it straight through the airline.

I booked tickets on 8/20/2011 from O’Hare to Orlando for 4/6/2012 and return on 4/12/2012. Specifically, I needed a non-stop as I was traveling with a 3 and 6-year old. On 3/19/2012, I logged onto US Airways to check baggage restrictions and I was told my reservations had been changed. The return flight was a nightmare as there was an hour or more of layover in Charlotte. I spent Saturday and Sunday trying to resolve the problem.

I hope you can advise or direct me with this issue. On Jan. 8, 2012, I booked a flight/hotel package through Orbitz for the Saguaro hotel in Palm Springs for 5 adults. I checked 1 room/5 adults, it was accepted by Orbitz with no messages back and I was given a confirmation number from Orbitz and the hotel and have since paid MasterCard. My husband phoned the hotel on Friday just to make sure all was in order. They said they have a booking for 4 people, 2 queen beds and California law doesn't allow a cot.

My daughter tried to change her ticket to an earlier date. The website told her she had to cancel her ticket. When she tried to rebook, the website showed no credit for her original ticket. After calling their 'help' line and waiting for over an hour to talk with someone and then spending another 45 minutes on the phone with them, I was told the only option was to buy a new ticket for twice the original fare or talk to the airline. Orbitz refused to honor the original ticket price or refund our money. I will never do business with them again.

I had originally purchased my flight through Orbitz. I made a reservation for a round trip flight from Erie, PA to Los Angeles, CA with total airfare: $390.49 (including taxes). Mind you, both trips back and forth required layovers. So my first trip, I was flying through Delta Airlines and had no trouble whatsoever. The horror was the returning trip via Continental/United Airlines. I am a college student traveling back and forth from school and I have gone on quite a bit of flights recently but never had I had so much trouble before. As I was departing home from LAX, my boarding pass flashed red, meaning there was some trouble with my ticket. I was told to go on.

I book a flight online with Orbitz and included trip insurance for the flight that they advertised on their site. Orbitz is partnered with Access America. They sent me a confirmation email with the trip insurance policy number. Apparently, I cancelled the flight. Now when I called to file a claim, the policy number that was given is not existing.

I booked a flight on Orbitz for April 14-18, 2012 from Newark to Miami for $424.00. I now see the same flight is $254.60. Orbitz will not credit me the $169.40 because I booked a nonrefundable flight. I asked the representative about the price assurance policy then and she said it's only if someone else books the same flight. She then gave me a list of options that I have that in the end, will cost me more money than the refund I am asking for. I don't understand the point of their service since I am the one who found the cheaper flight. This is a tough economy and all I want is a mini-vacation with my husband. The $169.40 that I would get back would be a great help to having a nice vacation.

Beware booking international flights with Orbitz. A month after I had booked a round trip flight from San Francisco to Bangkok on China Airlines, I just found out that the seats I selected (as part of the booking process on Orbitz) could not be confirmed until the day of the flight. I discovered this when I checked on my flight only to see that my ticket was designated "no seat preference" even though I selected seats prior to booking my ticket and paying for my flight.

I bought $2,050 flight from NY to Seoul. It said on the website that the flight would be 100% refunded! So I canceled the ticket because I wanted to buy another ticket from Orbitz that was offered. I cancelled it, thinking that it would be refunded and bought another ticket from Orbitz that cost about $2,000. I did not get a refund, and I bought two tickets leaving on the same day for the total cost of $4,050. I called Orbitz, was put on hold for a ridiculous amount of time, and was told the ticket was in fact not refundable. I told them what it said on the site, and they said "Sorry ma'am but that policy does not apply to your ticket." So instead of a refund, I was able to rebook for future use.

I’m biking in Hungary with friends in June. To get to our trip, I booked round-trip tickets to Bucharest from Paris on Orbitz (booked 1/4/12). While completing this transaction, Orbitz asked me if I wanted trip insurance. Since there is a little uncertainty about an airline that I’ve never heard of (Malevthe, official airline of Hungary), I decided to spend the $60.68 for the trip insurance. Last week, Malev Airlines filed for bankruptcy and suspended all operations (week of 2/19/12). I tried to contact the airline to no avail. So I contacted Orbitz. They told me I’m on my own to get a refund from the airline. They neglected to point out to me that I had purchased trip insurance from them for $50.68.

Holiday for 14 people booked incorrectly: We called Orbitz and spoke to an agent on Nov 16/11 to book a family vacation for 14 people. From this, a group of 8 was booked as 8 adults for the airline, 4 adults 2 seniors and 2 children for the resort and 5 adults, 2 seniors and 1 child for a cruise. In reality there are 2 adults, 2 seniors and 4 children for this portion. Orbits also over charged us by about $4,000.00. One group of 2 adults was charged $2,585.17 USD or $751.50/person. The group of 4 was charged $7,116.30 or $1,779.08/person and the group of 8 was charged $1,4973.84 or $1,871.73/person.

Checked with Kayak regarding October flights to South Africa. Kayak quoted prices of less than $1,500 and asked me to choose Orbitz or Cheap Tickets to proceed. I checked both websites and both showed the same price as Kayak... that is until I selected one of the flights. Then a note popped up, saying that fare is no longer available and the flight is now ~$600 more. I selected several more of the same price flights ($1,500) but got the same note each time I hit the select button. I tried this multiple times on both sites. Maybe they think people will buy at the higher price but I refuse and I hope everyone else does.

On July 25, I bought a holiday package at Orbitz.com comprising flight and hotel reservations, and activities. The total amount of the package is USD 5494.39. In the offer is written that the hotel room costs entitle me for the all-inclusive plan called the Gourmet Inclusive Plan with breakfast, lunch and dinner in hotel restaurants, domestic drinks including selected liquors, beers, water, soda and house wine, 24 hours room service (restricted menu), and use of gym.

Yesterday, I spent about 20 minutes filling in all the info for five, $274.00, round-trip tickets from Dallas, Texas to Orlando, Florida. We were to leave Dallas about 7:05 am on May 15, 2011 and return from Orlando about 3:00 pm on May 22, 2011. I pressed the button for the final payment and got some message saying Orbitz.com was not going to do the transaction not going to sell me the tickets for $274.00 each. I spoke with a supervisor, no better luck.

I spent 4 hours trying to book a flight where they charged me 4 times for a flight they did not book. In the meantime, the price went up. I had to go to another site to finally book the ticket. And their Guatemala call center supervisor Julios was so rude to me after all that. No empathy or assistance. Orbitz is the worst! They have gone way down over the years.

Orbitz sucks! I purchased a round trip ticket to Aruba, but had to cancel the trip the day after I booked the flight. I still had three weeks before the flight. I called Orbitz, and canceled the trip via phone. They told me I could not get my money back, but said to call customer service when i want to re-book my trip, to use my credit. After three months, I called Orbitz to use my credit for a new flight, and Orbitz now claims I never canceled the ticket, and I need to write a letter to American, to see if they will re-open the ticket, and allow me to get a credit towards a new flight. This is a lie. I spoke with a supervisor, and she told me the same thing. Now, I have to write a letter to American, when it was Orbitz that I was doing business with, in the fist place? They also say if American allows me to reopen the flight, i will need to pay $100 cancellation as fee, and $100 as re-booking fee. I will never use Orbitz again. The person on the phone was rude, to top it all off.

We had to change our return flights (total 4). When calling for return seating, we were advised Orbitz had cancelled our return flights--the wrong ones! Two of us phone Orbitz in neighboring hotel rooms--got different information from agents. My agent said: "Sorry, no more seats!” (We live in small town, not many flights). The whole experience took much of our time and lots of money just to get home! It was maddening! They lied to us, took up all our leisure time dealing with this. I had to engage American Express late night concierge service as Orbitz wore us out and beat us up royally! Yes, on several occasions, they told us stories that were flat out lies! I don't even have this kind of time, but I'm filing a complaint. This is not a professional company, they have no integrity. There were fees and fees and more fees.

Orbits $250 Bahamas instant promotion code is a scam.

Angry and dissatisfied. I was on hold and had to repeat my travel reservations multiple times before booking was complete. I even transferred and worked with floor supervisor. It took more than 40 minutes for a simple flight. When I received the confirmation I also had an Orbitz $25 fee applied that I was never told about!

I bought 2 tickets from Orbitz to fly with my wife from Chile to the UK for the 6th of December returning the 14 of February 2012. I had to fly to UK before this date. I had to buy another ticket, also from Orbitz. My wife called Orbitz the 24th of October to ask if I could use the return part of the ticket, because I was not going to use the ticket to UK, as I was already there. They said yes, so, as far as I was concerned, the flight of the 6th of December was cancelled.

On 5th January, I bought a flight ticket for round trip to Amsterdam from Seoul at orbitz.com. Yesterday, I called the customer service of Orbitz because I wanted to get a refund of it. First, I asked about their cancellation policy because I didn't think that I would get a refund if it is non-refundable. The agent said that if I cancel my flight, I will get the credit which is same amount of money I paid for, and I can use that credit within one year.

Cheap Tickets is a money trap. The fees that they mention on their website for any cancellation/changes to tickets do not reflect the reality of what they will charge you. To change a flight, they ensured that I could only replace the flight with one hundreds of dollars more than the original. There were flights $100 less to replace the flight, but "those prices are only on the website" is what I was told. So expect to pay hundreds of dollars more in *addition* to their quoted $180 average (really $250 firm) change or cancellation fee.

I wish I could give zero or negative stars. My youngest daughter will be studying abroad in Buenos Aires next semester and the whole family was planning to travel there for a couple of weeks ahead of time. I booked three tickets through Orbitz and on their advice, I booked my daughter's open-ended ticket directly through the airline. I was able to make seat selections and everything and thought it was good. The next day, I got an email from Orbitz saying, "Due to limited availability, the airline was not able to confirm the flights you requested.”

While in the US, I called Orbitz and Alitalia multiple times to sort out the issue. Orbitz assured me that we could use the original ticket, and Alitalia told me that there was a problem with the way the ticket was coded.

On October 15, 2011, I originally booked a hotel for a one night stay in Boston on November 9th. On November 4, I changed the reservation to November 10th. The Orbitz website instructed that changing the reservation canceled the previous reservation. I was billed $224.00 for the original reservation. This charge was posted to my credit card on October 17th. I stayed at the hotel the night of November 10th. When I went to check out and requested a receipt, the hotel could not provide one, since my receipt was from Orbitz.

In July, my husband & I purchased 2 tickets from Austin to Bozeman, Montana for the holidays. Our round-trip flights cost $915 in total, just over $450 per person. On 11/29, my family asked me to re-forward the flight arrangements which I had not looked at since August, the last time I was emailed a flight change notification. When I logged into Orbitz to retrieve the itinerary and clicked on my "Bozeman Trip", the details revealed that there were no connecting flights from Denver to Bozeman on the outbound trip, though the return trip was still intact. I looked back at all the emails I had from Orbitz, all of which had the correct connecting flights. When I clicked "back" on the website, before my eyes the "Bozeman Trip" became the "Denver Trip".

My name is Ja Yeon **. I am writing to express my severe displeasure with your company and your recent service. My friend and I bought a joint plane ticket from your website on Nov. 1st from the US to Korea. There was no confirmation received of our purchase for several days, even when I checked my e-mail. Upon checking my bank account, I noticed on the transaction list that the money was removed. A few hours later, the ticket fees were mysteriously returned. I checked my e-mail again and still saw no confirmation or mention of this incident. We waited over 24 hours after attempting to purchase the original ticket before deciding that it must not have worked.

My wife and I booked through Orbitz for a flight from LAX-Toronto-Paris. We booked this early this year (2011) for our honeymoon on 10/16/11 departure. Our flight departure time was supposed to be 11:30 AM on 10/16, so we arrived to LAX by 8:30 AM to check in. When we tried checking in, we were not able to. The Air Canada counter representative said that we already missed our flight. We were changed to the 8:00 AM flight that morning. We were very confused. Just that morning, we still got an Orbitz alert email telling us that our 11:30 AM flight was delayed to 12:30 PM. In addition, the night before, I logged into Orbtiz to print out our itinerary and there was no notice that there were any changes.

On 10-4-11, I purchased airline and hotel arrangements through Orbitz. I had plenty of available credit on my card, but it was declined.

I went on the Orbitz website and was quoted $52 to rent the smallest car that Thrifty rent a car offered for 5 days in Puerto Vallarta. When I went to the agency with my confirmation number and quote, I was told the charge was $141.

Orbitz was unable to complete my reservation with the motel of my choice but still charged my credit card for the reservation. I did an online chat and told them why didn't they check availability before asking for my credit card information. The representative told me that they do ask for the credit card information first. I am still trying to get the charge off my account.

I called Orbitz to ask a question about booking a flight and hotel. The guy said that he could help. I said that I wanted to book a hotel the night before the flight because we live so far from the airport. He booked the hotel, then tells me that he can't include the flight unless the hotel is at the arrival location. I said cancel it then, he said that he couldn't and transferred me. I was on hold for 22 minutes, then cutoff.

This company pulled a reverse bait and switch on me. They use false and misleading advertising. Orbitz uses a "4 seats left" icon to mislead customers, along with their price assurance guarantee. After purchasing tickets for a trip for $2900, that said 4 seats left, I figured I would miss out. On the trip, after 2 weeks, I checked the same package and same flight. It was $500.00 dollars cheaper. I called about their price assurance guarantee. They told me it's not on packages. When I tried to cancel, they told me I could. However, the hotel is non-nonrefundable, and the airline will issue a voucher only. I didn't get any special deal that is a one-time only deal! So, why not give me my money back? And where are my consumer rights? The icon misled me! There were more than 4 seats left! They used false advertising because the lower price package doesn't have that icon. They offer the same flight number also.

I made a reservation through CheapTickets. It was booked through parent Orbitz to fly from NYC to San Juan, PR to bury my aunt. The trip was booked for Friday, Aug-26-11, JetBlue #715, leaving at 7:05 am. It was to return the next day, Aug-27-11, JetBlue #716, leaving at 2:44 pm. A one night stay at a local hotel was part of this package. Orbitz package record locator is **.

Want a car? Great low prices, but they don't tell you that the insurance you buy isn't worth the paper it's written on. It isn't the same insurance you get from the car rental company. Oh, book a hotel? Great! But wait, we'll tell you the room has A/C --surprise, it doesn't. We'll tell you it has complimentary WIFI internet access --oops, it doesn't. Go ahead and call Orbitz to make a change, good luck.

I was booking a flight for my nephew on 8-12-11 with Orbitz. When I was booking the flight, the site kept giving me error messages. So I closed the site and rebooked the flight.

I paid for a flight through Orbitz on Dec. 2010 for four of us from Fort Lauderdale to Atlanta to Seattle. Everything was fine with the itinerary until I checked tonight. They have us flying from Fort Lauderdale to Atlanta, to Raleigh, NC and back to Atlanta. I called and was on hold for over an hour. I went online and chatted at the same time, but to no avail. I even asked for a supervisor and was told that I could cancel and get new tickets. What? These are non-refundable tickets and they have the wrong flight information because I checked the flight number on Alaska airlines, and it does IN FACT fly from Atlanta to Seattle. Finally, I heard a voice on phone and it was a Delta employee. He confirmed the Seattle flight and assigned all four of us seats BUT now, 6 hours later, I saw on Orbitz that it still was screwed up. I will never, ever book with Orbitz again. I will just deal directly with the airlines.

Book with Orbitz at your own risk; they will change your confirmed reservations at the last minute--it happened to me! The true story is, and I defy Orbitz to challenge the facts,I had booked an airline, hotel and rental car package through Orbitz several weeks in advance, and received an itinerary. A few days prior to my flight, the itinerary was changed to the next day. I could not fly out the next day; I would miss my only child's wedding (which is exactly what happened)! To add insult to injury, Orbitz refused to assist me in obtaining even a partial refund, or getting the flight rescheduled, so I could at least visit the happy couple after the honeymoon. Sorry, tough luck, thanks for your money, and thank you for booking through Orbitz!

Trying to book a flight from Tampa to Cancun and they advertised a roundtrip for $213 and you had less than 2 days to complete your booking at that price. When you get to the end of booking, the price "goes up" by $111 per ticket making it higher than if you went to Spirit directly and booked it yourself. What a "HOOK & REEL" that was to see. After calling directly and moving up the chain from "Darwin" to finally "Rhianna", they kept telling me they would book it directly only to at the end tell me they had to charge me an additional $111 because of Spirit upping the fare. Really?? Well here it is 3 hours after my initial attempt to book and they are still advertising the price of $213 but still won't honor it. Shame on them and shame on me if I ever go back to Orbitz to book ANYTHING!

I flew out of Sky Harbor. It was hot and the A/C did not work. It was a 2-hour flight in a sardine can, with no air moving around. It was very miserable; and I don't think you would have put up with that, if you would have been on the flight. Everyone on the flight was complaining, though they passed water around, 45 minutes into the flight. I think I deserve an 'I'm sorry', or a one-way refund or something since I spent lots of money with you all, flying to San Diego a lot, and to Los Angeles. I sent 2 other e-mails and haven't heard anything.

For an upcoming trip to Los Angeles, I found a decent offer on Orbitz, a return flight in United First Class sold as a Continental code share for $2,800. I booked the flight, checked the seat map, selected 1A, and was happy. A few days later, I double checked departure times and found, to my great surprise, the reservation downgraded to business class. Now, $2,800 for business class is no deal at all.

I was looking for a motel room in Willmar. Minnesota. I went online to Orbitz. They quoted me the cheapest room at a Days Inn in Willmar, Minnesota at $42.00. When I clicked to book, the site said that no rooms were available at that price and the cheapest price was $62.99. Because I needed a room and they quoted other hotels at an increased cost, I booked it. Their agreement states that I will pay the amount quoted. When I got to the room, the price was quoted at $42.00. Orbitz inflated the cost by $20.00 and lied about room availability

I booked a nonstop flight for myself, my wife, daughter, and son online on 9 Jan 11. And my mother paid for it (she has a United Kingdom credit card that she used and she currently lives in the UK). The amount that was stated on the website and on the receipt I received (including taxes and paper ticket processing fee for my son's ticket) was $3,251.85. However, when American Express (my mom's credit card) authorized the amount, they said that it was $4,987! We were informed that this was charged directly by the airline (Delta).

On 11/09 I booked a business trip I ultimately did not have to take. In July I tried to book a different trip but was told I had to book the same itinerary. I gave up and forgot about until last week. I called and was put on hold and disconnected. Today, I did manage to get through but was told that since it's been over a year I have nothing. $910.80 is gone. Please help if you can. Orbitz is good at taking money but makes it very difficult to get any back or modify plans. I've spent at least 3 hrs on hold trying to deal with this. Thank you.

I had booked a flight and hotel through this website. I paid $2272.48 for the package. When I arrived late at night to China, the hotel that I had booked was closed; it was under construction. So I had to go look for another hotel at night, and no one spoke English. I had to spend more money in taxis until I found a cheaper hotel to spend the night.

Three of my daughters decided to attend the service as well as two sons. Not everyone was from IN but I allowed them to arrange flights from IN where 3 lived and one son from IL. Another son from CA made his own arrangements.

My girlfriend and I made holiday plans to go and see her family in Maine, then to my family in New York. We both work on a daily bases with computers, so we are far from being computer illiterates. We booked our flights with JetBlue online, no problems. We booked our rental car and hotel online, no problem. We booked our return tickets online through Orbitz, and that was a big mistake!

I booked flights for myself, my daughter and my niece to Mexico in October. At that time, the return flight was 1/2 empty, with plenty of seats. I chose my seats. When I logged back in to check my flight, my seats were missing, I requested them again. This happened at least 6 times, so I contacted Orbitz. I was told there was nothing that they could do because it was a code share flight. I continued to try to get my seats, while watching the flight fill up. Others were clearly able to get confirmed seats.

Two months ago, I booked my ticket home through Orbitz.com. They charged me $1,172 on my credit card. Today, my mom called and told me that American Airlines has charged $540 two times on my credit card. I called American Airlines and they suggested me to call Orbitz because I booked my ticket through them. I then called them and demanded an explanation. The lady told me that they have only changed me $1,172 on my credit card. So after a heated discussion with the lady (I get a bit agitated over these issues; I can't stand injustice), I told her to send me an email that they have only charged me $1,172. I will forward that email to the bank and hopefully, that will resolve the case. I don't think I'm using Orbitz anymore after this experience even though sometimes, the tickets are cheaper there.

Orbitz is unable to actually book seats on flights, only request them. Since they make no indication of this, nor do they tell you that you have to go to the carrier's site to actually make a seat reservation, nor email you to let you know that, indeed, your seat request was denied. I would consider this an incredibly poor business practice. Not to mention false advertising, considering what appears as available seating on the Orbitz site is in fact not what is available on the plane. Why would anyone ever use Orbitz to book a flight when all that Orbitz is able to confirm is that they'll take your email address and your credit card number and leave you to figure out your own booking issues with the airline that has no ability to help you because you book through Orbitz?

I told them that "trip cancellation" is a named trip peril in their policy and that there is no specific situations under the title "trip cancellations," so obviously I am covered and they have to pay. It is now apparent that this a scam utilizing ambiguous terms both in their policy and correspondence.

I bought a ticket online from Orbitz.com departing from Jakarta (Indonesia) with final destination of Toronto (Canada). Since there were no direct flight between Indonesia-Canada, then I chose a flight plan that had me to transit twice in China. Just before midnight, I went to the airport to check in but they asked for my Chinese visa. I wasn't aware that I needed a visa to transit in China. Turned out Xiamen is a domestic airport so it wasn't a connecting flight but was a stopover.

I booked one room on Orbitz.com for $220 (1 night) at a hotel, the Rodeway Inn, in Helen, GA. When I got there, the hotel was completely disgusting. I have pictures of the room showing blood stains on the sheets, dead bugs around the room, the light switch was hanging off the wall in the bathroom with exposed wires behind it (these could kill someone), and there was a mystery door in the bathroom that opened up to the dry wall in the room next to us.

My son made flight reservations through Orbitz to visit his sister for her birthday. Orbitz screwed up and made the wrong return flight reservation. Attempts to change it resulted in the same 30 to 45-minute waits with Orbitz customer service as many others have reported. Then they were going to charge him $85 to change the flight. So much for fee-free flying! Return calls to Orbitz resulted in additional 30 to 45-minute waits to get a live person on the phone. He finally had to go to the airport and try to resolve the issue directly with the airline.

I booked a flight and paid for it. Then, I cancelled it after 30 minutes as I found out some changes to my school's plan. I cancelled within 24 hours and I was told I would get a full refund within 5 days. I had to book another flight and pay for the second one. It has been well over 19 days. I have called three times, each time, annoying customer service, annoying connections, and unaware/untrained customer service. And my money is not still refunded. They charged me for both flights right away. They keep people's money and work with it. No one is there to regulate them, ask for our consumers' right, and punish them for their conducts. I am going to have to file with BBB. I am very dissatisfied with them. They are a rip off.

I teach at Southwest Minnesota State University and have ties with the Foreign language Department of National University of Mongolia. Recently I have been sending, at my own expense, one Minnesota student to Mongolia to act as a native speaker resource/teacher, and bringing one Mongolian student to the US to study here for a semester. So I have bought a lot of round-trip tickets, always from Orbitz.