Lufthansa Reviews

Our baggage was lost, we missed our last flight due to our delayed flight along with our baggage not showing up and therefore stayed the night there and flew out in the morning. We ultimately got our luggage about 2/3 days later and made it to our final destination almost 24 hours later than we were supposed to. According to EU rules, we were entitled to compensation. After filing a complaint with Lufthansa (and multiple follow-ups) we did not receive response for 2 months. Once we finally received a reply, we were just told that we would need to supply our bank account information to receive compensation. When I stated I wasn't comfortable sending my bank account information over email! We were basically told that was all that they could do and they would be closing out our complaint.

Lufthansa is extremely unresponsive and feckless. My large size baggage, full of my baby’s belongings has been lost. It's been 50 days, I have called approximately 20 times, filled out many forms, and all I get is talking to a representative telling me to wait and saying sorry. I cannot get to people who actually gives information or help. I did not receive my bag, did not receive a compensation, or even a call telling me what is happening in 50 days.

I would give a minus rating for the staff and crew. We got changed over from Air France to Lufthansa the day of the flight. They still managed to keep us in Business however we have dietary restrictions. From India to US both legs we were not provided any food. The first leg we slept and when we woke up the rude crew staff said there was no food available and we slept and that is why they could not give us. The second flight said because we got transferred over they did not make any arrangements for food for our dietary needs. We had 2 kids flying with us and nothing was provided both legs even though we flew business as family.

I traveled with Lufthansa from Edmonton to Florence in May 2023. Lufthansa managed to delay my luggage for the entire duration of my trip. I received my luggage a couple of hours before going back home. The luggage had specialized gears for a multi-day hiking trip. The vacation trip was ruined – it was impossible to replace all those gears in a few hours in an unfamiliar city and given it was state holidays when most stores were closed.

The customer service for Lufthansa is the worst I have ever experienced. The airline lost our luggage from Venice to Catania, Italy. One bag even was sent to Houston, Texas and was finally sent to our home in Virginia, after the conclusion of the trip. We spent a modest amount to purchase necessary items. They will tell you that you will be reimbursed for your purchases. However, trying to actually get the money back is a nightmare. They make it virtually impossible to arrange to get your reimbursement payment. They kept sending me to a link that had nothing to do with reimbursements. I spoke to at least 4 customer service representatives and none of them could offer a clue as to how to complete the reimbursement process. I believe that this is intentional. They can claim that they offered you reimbursement but after hours and many emails and phone calls, you will finally give up.

I had an unfortunate encounter with Lufthansa's customer service, which significantly marred my overall experience. I want to highlight that this review pertains specifically to their call center and counter customer service, not their in-flight service. Here's the sequence of events that transpired: 1. Failed Online Booking: When attempting to purchase two tickets on their website, the site froze upon clicking "purchase." No success page was displayed.

It's the worst customer service ever. They over sold the flight and blocked people that paid for the tickets from flying saying that there is nothing they can do. Now we are stuck at airport and nowhere to go. I will stay away from this airline unless you like taking risks. They only going after the profit and not the people satisfaction. Enough to greedy airlines, enough to discrimination against people, you paid the ticket, you got the right to be in that plane. In fact, I just heard 1 employee of airline saying that the next flight is oversold by 11 seats, which means 11 person will come all the way from nowhere to get stuck at airport because his seat was sold to higher bidder. How is that possible and why we allow this to happen while government is watching. Enough is enough.

I booked the flight from Vancouver to Gdansk (Poland) with short stop in Frankurt. Plane was almost 1 hr late leaving vancouver, I have video showing aircraft taking off vancouver almost 40 min late. Booked flight in December, 4:10 pm departure. Then it was changed to 4:25 pm. Then it was changed to 4:45 pm. Aircraft left the runway about 40 minutes late. Upon arrival at frankfurt it took maybe 20 minutes before anyone was allowed to leave the plane. As I was at the back it took me even longer.

I upgraded our seats on a flight from Frankfurt to Vancouver. Once onboard I found out my seat was broken and non functional. Flight attendants were great and told me to contact customer service and they would take care of me. After dozens of emails, some saying that I would receive a partial refund, multiple saying that a refund had been paid I confirmed that no refund was issued. They first said it was paid to me and then to my travel agent. All of these statements were confirmed to be fraudulent and when I confirmed this with them they have told me that they have reviewed the case and no refund would be paid and they consider this matter closed but please fly with us again. This was the worst customer service I have ever encountered

We flew on 1st Aug 23. One of our bags did not make it and it seems many other people too from the same fight as if an entire trolley load was simply missed? At the luggage desk I was assured if find, my lugguge would be returned in 24hrs. 2 weeks later nothing. Every time I have called the answer is 'This matter has been closed as the lugguge was delivered'. 'Delivered' to DHL who I can see still have it in a depot but can't change the delivery because I'm not the sender.