Lufthansa Reviews

My flight was canceled just one hour before departure. I was then placed on another flight the next day, in a lower class than what I originally booked. After that, my luggage was lost for an entire week. Now I’m simply trying to change my flight and request a fair refund, and customer service is telling me there is no solution. Even worse, during the conversation, the representative was laughing and completely dismissive of the situation. I have the entire conversation recorded. If anyone has experience with social media or customer advocacy, please reach out. I’m considering sharing the footage and recording publicly because customers should not be treated this way. This entire experience has been unacceptable.

No empathy! No compassion. I have lost my money but Lufthansa will suffer more from the countless people I will advise to NEVER fly this airline!!

Because United Airlines flight was delayed and unhelpful and unfriendly custom in Frankfurt airport, we got to Lufthansa gate right after they closed the door. They didn't allow us to go in. Some airline will wait for customers but not Lufthansa. Their flight can be delayed but customers are not allowed. Also LH458 is the worst flight I fly with. The economy seats are very narrow. The problem was I couldn't find an option to change seat before check in. On the check in day, there were no seat together I could upgrade to. I would not fly with this airline again if I could avoid in the future. And I didn't like the food and entertainment too,

They were so rude at the ticketing gate in Rome. Then my wallet was missing after security and they were even worse. I was told to go grab my kids (grown/adult) at the gate and come back into the security room. We had only 15 minutes h till boarding. I told my kids that we were getting on that plane and praying for the wheels to get off the ground. Worse people ever!!

We are now in Namibia with none of our belongings because of Lufthansa's ineptitude in London Heathrow. They have no idea how to judge overhead bin capacity so they start randomly picking people and demanding they check their carry on. Our plane took off with EMPTY overhead bins. The process should not be random; if they have to harass people about their bags they should pick people who are not connecting to other destinations. Very basic but beyond the grasp of Lufthansa.

I am beyond disgusted with Lufthansa customer service. They actively lie to your face, cost you thousands of hard earned dollars, and completely refuse to honor their own employees' promises. Here is the little nightmare story of my family of four:

Lufthansa lost my luggage again in one year in two of my flights. I cannot reach a live agent, chat options are useless. I told them where my luggage is, as I have a air tag, still in terminal one in Munich, today lufthansa wrote an email stating they will make sure my luggage finds its way to Munich airport!! It is in Munich Airport! It is like a joke! Very poor customer service, no one answering, no live option. I am telling them where my luggage is with pictures in the report, they are still trying to locate it!! Look at their response below, bag is in Munich airport already and see what they write me, see the picture. It is embarrassing for an airline to function this poorly.

Lufthansa has a bad opinion and we just learned today why. Horrible airline, they are like Sprit or Ryanair. Our flight was delayed from Dallas to Frankfurt and we wouldn’t be able to make it to our connecting flight from Frankfurt to Wroclaw. Lufthansa didn’t care. The lady on the phone told me it’s not their problem and she charged me and my family over $650 penalty to move the flight…. Wtf. This is our first family trip with Lufthansa and it’s the last one. We will never use that airline again. Go strike as much as you want. If you don’t support people, people will not support you. You can go bankrupt as far as I know and I do not care. This company is poorly managed and had a bad customer service. Save yourself and get a different airline.

Horrible customer service. Avoid flying with Lufthansa. After a flight cancellation and new flight book by Lufthansa 2 days after the initial departure date(!!!) Impossible to get in touch with their customer services, take weeks to have a response, and still haven't got reimbursement after more than 3 months.

My experience with Lufthansa was one of the worst travel experiences I have ever had. My original flight was canceled due to “technical problems,” but Lufthansa refused to provide a hotel voucher because I am from Colorado, despite the fact that I live over 3 hours away from the airport. They also provided no food vouchers or any meaningful assistance. To make things worse, I originally paid extra for a route with only 2 stops, but Lufthansa rebooked me on an itinerary with 3 stops instead. The second flight out of Washington was delayed, which then caused additional delays and problems with my third flight.