Lufthansa Reviews

I had the worst experience that I've ever had an airline is called Lufthansa. I had a flight booked, and needed to pay for another flight in Frankfurt, Germany because of an airport security delay and long distance to get to the terminal and miss your flight. I tried to talk to them and explained the situation how everything happened and no one cared about all of it and they did make me pay a brand new ticket with a change of flight fee. So either you pay and get home or you will be staying at the airport. After I was left in this situation they pressed me to pay for another flight ticket in order to get home and get to work.

The last time I had flown on Lufthansa, around a decade or so ago, I was incredibly impressed, compared to U.S. airlines. In that intervening time, it seems their standards have slipped markedly. First of all, I had a damaged seat, though it was a minor inconvenience. Further, neither my nor my wife's entertainment system worked properly. As we both had reading material, this was also not overly significant. However, the major issue is this:

I had an unexpected trip a while ago and unfortunately wasn’t fully aware of an issue with my travel documents. When we arrived at the airport, we were not allowed to board. The airline staff told us to cancel our tickets before the flight closed, which we did. However, out of more than $4,000 CAD we had paid for two passengers, we only received about $300 CAD back.

I've flown with Lufthansa several times and never had a problem. BUT yesterday, I had a ticket with Lufthansa to fly from Munich to Orlando, FL. Unfortunately for me, Lufthansa abdicated its responsibility and hired Discover Airlines to fly the 10+ hours from Munich to Orlando. It was the worst flight I've ever been on, worse than going to or coming from Vietnam back in 1970 and 1971.

Lufthansa staff blatantly breached EU laws and deleted my old posts on their social media platforms. My flights were cancelled. They are delaying my claim for a year and connected me to their useless arbitration Schlichtung Reise Und Verkehr which I don't recommend at all. Not responding to my emails or private messages, and they gave different justifications even though I have withdrawn my case with useless arbitration and they have confirmed my claim is in process on August 09, 2025 and have not heard from them yet FB ID **. Interesting that Lufthansa just delete my message when I point out they are breaking the law by not refunding approved claims funds timely. You are not responding to avoid paying out my claim.

We needed a refund due to cancer diagnosis and treatment. We were granted a full refund immediately via email but have made 8+ calls and waited 2 months with no refund in sight. I'll never book with them again.

After our Lufthansa Flight from Mumbai, India to Frankfurt was cancelled, we had our worst flying experience of any airlines. NO Lufthansa Airline Representatives were available to answer any questions or guide over 300 stranded passengers. Lots of passengers, like us were up all night due to very early morning departure. Most of the passengers were extremely frustrated and angry. Luckily, Airport Security Soldiers tried to keep crowd calm/under control, otherwise it would have turned into very ugly scene. To our total shock, we accidentally learned that they had us (78 and 74 years old) flying from Mumbai to San Francisco in a 16+ hours direct flight and then in another overnight flight from San Francisco to Washington DC, our final destination. That meant we would have spent three straight nights either in Airport or in flights. This was done only to save them the Lodging and Boarding cost.

My flight from Frankfurt to Chicago was a nightmare. The food looked like leftovers. I was refused any alternatives, and I went 8 hours without a meal. A steward even told me, with a raised voice, “You are going to eat that.” Customer service ignored my concerns and insulted me with a €25 voucher. This airline has no respect for passengers—think twice before booking!

My first time flying with Lufthansa and it was great! Flew Cleveland Ohio to Luxembourg 🇱🇺. The staff were so patient and kind. I went to Germany and will always fly with this airline. Price was the best! 10 stars from me

I had a deeply disappointing experience at Frankfurt Airport on August 17 while traveling on a Lufthansa flight to Miami, Florida. The counter staff member we dealt with was extremely rude and dismissive. Despite approaching her politely and calmly to address an issue, she showed no interest in hearing us out. Instead, she abruptly yanked our tickets from our hands and muttered things under her breath in an unprofessional and disrespectful manner. To make matters worse, Lufthansa had overbooked the flight, which caused unnecessary confusion and stress during the boarding process. The entire situation was chaotic and poorly managed. This experience left a very negative impression, both due to the staff's behavior and the airline's disorganization. Based on this experience, I will not be flying Lufthansa again. Travelers deserve to be treated with basic respect and professionalism, especially during stressful international travel.

I am writing to formally express my extreme dissatisfaction with the experience my family and I endured on our scheduled flight on Wednesday, July 16, 2025. This was, without question, the worst travel experience we have ever had—with unacceptable delays, poor communication, and a complete lack of proper support for passengers, especially those traveling with children.

I booked a flight with Lufthansa and paid extra money to upgrade to Premium Economy for my sister and I and there are only middle seats available for 10 hour flight. I called them within an hour of booking to change or cancel the upgrade since we didn't want to sit next to a stranger for 10 hours but they told me that it was not possible. This is ridiculous! They charge you first for the upgrade and then show you seats that are only available in the middle seats. When I spoke to a rep few hours earlier she told me that there were many seats available on the flight for Premium economy but within 1 hour all seats are booked and there are only 3 middle seats left and no way to cancel the upgrade.

My husband and I flew from Bari, Italy to the states and it was an ok experience other than the flight was delayed an hour which made our layover 15 minutes in the Munich airport. When asking for help at the airport, they said they were unsure but to ask on the plane. When asking on the plane they said eh you should probably be fine. After running through the airport we barely made our connecting flight. When landing in Chicago, we waited for over an hour before a group of 20 or more people discovered that their luggage did not make the flight, causing multiple people to miss their connecting flight. We were told our bags would be there the next morning but we needed to report it and that the team would be communicating with us. After reporting it, we were told that they would be reaching out to us with further updates.

I live in Florida and I purchased a ticket for my sister in February of 2025 to fly on 6/12/2025, so it was purchased way in advance. The day prior to the flight, on 6/11/2025, I receive an email that my sister needs to present the physical credit card at the airport in Frankfurt or she cannot fly, which is literally impossible, since the card is with me in Florida. What to do?

Extremely bad, inaccurate and straight up rude customer service when it comes to delays and rebooking. We were lied to about available flights so they rebook us in cheaper ones that take literally 6 hours more. Chat customer service intentionally disconnected saying I was inactive for too long while waiting for her reply. They had us wait for a shuttle to the hotel that was not going to come for another 4 hours. And the food voucher was for pizza and a flavored water. Not even a salad option. They did not even give a voucher for extra baby formula.

If I could rate a ZERO I would. My bad experiences with this airline have lasted over years and several trips BUT because it flies direct to MCO I keep trying to use it. TWICE it has (without notifying me) cancelled confirmed flights claiming there was some payment issue although the credit cards were empty and all said no charge was sent thru. The airline never notified me - not by text, call or email and I have found myself TWICE in an airport trying to check in for international flights with no flight. TWICE they have cancelled flights on layovers in countries in which I have no visa to exit leaving me stranded and stuck sleeping on the floor or in a chair with delays over 14 hours each time.

My husband and I travelled on Lufthansa on Friday May 2, 2025 to Frankfurt. We were booked in business class which in and of itself is luxury, but it was the staff that made our flight so amazing. We were truly pampered, conversations with flight attendants were fun and frequent. The food was outstanding as well and we had such a fabulous time on board. We honestly felt it was our best flight we ever took both domestic and international. The next time we fly abroad we will be sure to book with Lufthansa. Thank you to the amazing crew who got us there safely with friendly service.

If you have a psychiatric disability, & plan to fly with your dog, DO NOT book with Lufthansa. You will book your flight, enter your info and dog's info, then days later you will get a message with a link to an email to Lufthansa’s medical wing, you email them & then all you receive is “we are very busy & will get back to you. A week later, nothing.

One of the worst customer service experience with Lufthansa. The staff is super rude and really unhelpful. I checked into my flight well beforehand and selected the window seat. They cancel the flight a few hours before and then reschedule me to the middle seat. I was told to talk to the supervisor for the seat change and when I got them, he completely refused and was very rude about it as well. How is it my fault that this happened? I will never be taking Lufthansa again and make sure everyone I know knows about this experience. They really need to teach the staff how to respect passenger especially someone coming from abroad and be empathetic. I can easily say it was one of the worst experience I have ever had with an airline. Pathetic customer service and rude staff.

Spent 2 weeks trying to have them fix my misspelled name on my ticket. International travel and TSA insists they match. Called Lufthansa multiple times with no luck, it is impossible to fix apparently, and on top of it they are not helpful, but instead rude and arrogant. I am actually buying a second ticket with my name correct through a different airline and will simply never fly Lufthansa again and will leave bad reviews at every chance.

TWO and a half years of waiting for a payment for lost baggage claim that was approved over a year ago. Absolute ridiculous customer service with no way to escalate according to them. Ridiculous and horrible business practices.

Had a return flight from Budapest to Frankfurt to Tampa (luggage checked straight through). No luggage @ Tampa upon arrival. A piece of luggage with my airline ticket was all crumpled and re-applied to a suitcase in Frankfurt with another person's identification on it. Took 5 days to return my luggage from Atlanta to Tampa. Delivered to me with another Lufthansa tag crumbled and re-applied with the other person's flight claim ticket and My ID on bag. Lufthansa refuses to do anything more than a pathetic "sorry". Formal Consumer Affairs complaint filed. Viking Cruises uses Lufthansa and Frankfurt hub- Very poor choice for such costly cruises.

HORRIBLE experience trying to get in touch with a customer representative after our flight was canceled last August and I'm still trying to get the issue resolved. There is no way that you can speak to anyone about the issue. Our flight was canceled due to going over the time limit of staff (the airline is trying to claim it was due to weather) however we were all boarded and we waited for people to arrive for 30 MIN and then they said they were unable to take off. From there, it was a COMPLETE disaster to rebook the flight.

Terrible customer service. You can’t get anyone on the phone. Try it! The airplane itself…. just awful. I have never been in a more cramped space and I am a small woman. An 11 hour flight and it was torture.

Had to cancel our flights due to medical reasons. United reimbursed us for the flights but half our flights were with Lufthansa and we had upgraded our seats on those flights. Lufthansa upgrade seating is non-refundable. Really! $220 to upgrade even though we booked with United for Premium Economy and they won’t give us our money back. Never again Lufthansa!

I have flown Lufthansa Business class to Europe on several occasions, and while I've encountered very accommodating flight attendants during my flight, the people called customer service reps are among the rudest I have ever experienced. They are unwilling to help, and they are just rude. This isn't the first time I have called them and each time, and I cannot say anything positive about them. I'm a frequent business class traveler, and I must say, this is the absolute last time I will fly this airline. I will avoid them like the plague. The first class cabins are all outdated by as much as 20 or even 30 years, so you have nothing to brag about. You need better class of people handling your phones. Do better, Lufthansa.

If you fly Lufthansa from an Asian or African country, and transit through Frankfurt airport in Germany, be prepared for a rough experience. My wife and I just got back to the US of A from Hyderabad, India, yesterday, taking Lufthansa flights, LH753 and LH418. It is not uncommon to observe that airlines from across the world that fly into airports across the United States follow certain additional security procedures mandated by DHS. This is Lufthansa for you. First, you are greeted by Frankfurt police officers who are uniformed, fully armed - with automatic weapons - in combat gear. They randomly stop passengers at the entrance of the terminal while they are just getting out of a flight that has just arrived.

The App is slow and the fields to fill in your personal data do not translate correctly in their system when you check in. Our first flight was late leaving ORD. After a nine-hour flight, our second flight in ZUR was cancelled. This was after we had to go through the boarding process and sit on the runway in the sun uncomfortably. Our family had to lose a vacation day in Florence. We will arrive at 9 PM instead of 9 AM. We were told that there was a maintenance issue. I will never book another flight with this airline.

Booked Business Class from JFK to Italy (Linate) months in advance and booked Window Seat. My seat was changed to aisle seating 3 weeks before I was to travel!!! I booked months in advance to secure a window seat. There was an aircraft changed to another with the exact same configuration! The exact same... my seat assignment is now aisle (the window seats unavailable). The agent says I could keep checking or when I get to the airport to see if window seat becomes available. That Never Happens. There are no more available flights with window seats around the time I want to travel. There is reason I booked so far in advance, for the window!!!

Not only did Lufthansa cancel our flight to Frankfurt two days in a row, we had to deal with an unbelievable level of chaos and confusion. At one point, TSA had to send us back to the Lufthansa counter because we were given boarding passes for the wrong day. Later, a Lufthansa rep expressed astonishment that her colleague had just given us boarding passes for a cancelled flight. It was the same level of confusion on every leg of our flights. In Naples, boarding the plane was a mob scene as the Lufthansa reps made no effort to have passengers board in an orderly fashion. In Munich, a Lufthansa rep at one gate is sending us to another gate to board. The rep at that gate is sending us back to the first gate.

"Last year, I had a very challenging flight from Chicago to Vilnius with a transfer in Frankfurt. The plane was crowded, and all luggage compartments were full. I had to place my carry-on and my backpack under the seat, leaving no room for my legs. The young red-haired flight attendant was unhelpful, dismissing my concerns about the cramped space. Despite the short flight, I was exhausted from a previous long flight and worried about safety. My seat was in the middle, so if something would happen, would be no escape for me, let alone the girl by the window. This was the worst flight experience I've ever had. I urge the airline to improve their customer service and ensure that safety protocols are strictly followed."

When Lufthansa cancels your flight reservations and tries to re-book you on another flight/day, watch your seat reservation charges and make sure you are getting the same type of flight you originally booked.

Do yourself a favor and find another airline to fly with. The website AND customer service is the worst! I have flown many times and have never experienced the horrible service from any airline like I have with Lufthansa

I received poor service during my recent attempt to check in for flight. Upon my arrival, I approached the agents to check in but there was no proper guidance or assistance. I was not informed about the next steps or given any helpful advice regarding my situation.

I flew United Airlines on the international trip I made a couple of months ago. I had to book Lufthansa this time as I had no other options. I will never book again on Lufthansa. In-cabin service was atrocious and the food items served two hours before landing were downright toxic. A BBQ bean burrito and apple muffin, heated in a plastic-coated cardboard box? Lufthansa would do better offering a bag of nuts or an apple. I asked for a ginger ale and was told it was considered a cocktail and I would have to pay for it? I will never give Lufthansa another penny of my money. They no longer have any idea what customer service and quality mean and they obviously could care less. Miserable flight. Goodbye.

I would like to thank the flight crew of Flight LH470 (15 Jan 24) for their kind gesture today. I was asked to change seats by a fellow passenger to allow him to sit with his wife as she was booked farther back in the plane. I agreed to do so despite it costing a preference of seats myself. The crew recognizing the impact it had on the couple provided me an upgraded seat for this gesture. I have never experienced this in all my years of flying (30 plus). I want to say thank you to this crew and Lufthansa as a whole as I was truly moved by this.

This is a letter to explain the horrible service provided by Lufthansa. I booked a round-trip flight from Boston to Beijing with a transfer at Munich on April 25, 2024. I got multiple flight change emails asking me to confirm the change and I did. When I was going to board the return flight on Dec 31, I was refused by Air China (the share code flight which the flight was operated) due to a Schengen visa requirement. Air China people told me that my return flight has two transfers in Germany (enter Germany territory, rather than transfer), which requires this Schengen visa. I told them that my original flight was just one transfer, and there’s no visa requirement, but Air China told me to contact Lufthansa directly to solve this issue. From Air China perspective, it should be a simple thing. But from my side, the horrible experience started.

We cancelled our flights to Europe because of illness and sent a doctor's note. We asked for a refund of an upgrade that we paid for separately. Lufthansa never responded and their system is so convoluted that they just want you to give up so they can keep your money. Lufthansa should not be able get away with. It must be worth billions of dollars in unused tickets. This is just plain highway robbery. If you're going to book a flight on Lufthansa, don't cancel or they will steal all your money.

Garbage airline, overbooked seats, no room in economy. You're better off going with just about any other competitor. I did not get any compensation for missing a connecting flight due to an overbooked airplane. When I did get rebooked they double booked that seat on my new flight and I had to switch seats. Totally unprofessional and unacceptable. I was over 24 hours late to my destination, and had to spend a night in a random hotel in Germany while I waited.

I've traveled between USA -- Hungary as US citizen for many years with my little dog (his own passport + valid vaccines). I had roundtrip tickets July 2. Budapest, HU-- Okt 2. Jacksonville, Florida. Long story short, Lufthansa changed my ticket to Miami/Florida, saying because of a new US restrictions, that's how my dog can enter to USA. What?! It took 3 days and few hundred $ they finally changed my ticket to Miami, then in Miami I had to buy another ticket to Jacksonville for another few hundred dollars, and finally I got home 3 days later than my original arrival time! Few days after I called up the USA CDC to check on that restrictions about dogs, finding out it didn't apply for me, of course. Lufthansa unnecessarily and upper handedly made my trip a living hell, my worst travel experience of my life! Anyway they screwed me 3 years ago too, in different way. Worst airline, never ever Lufthansa again!