Lufthansa Reviews

We booked 2 business class flights to Paris from Tampa. Lufthansa got notified from the start, we booked 6 months in advance, that we will be traveling with a service dog, but they asked for all the paperworks just 10 days prior departure. After sending all paperworks for the dog, they denied her because they did not recognized the training company/trainer. I have all paperworks and traveled with Delta, United, AirFrance with no issue. So we had to rebook our trip with another airline who did not give us any issues with our service dog. PLUS THEY TOTALLY REFUSED TO REIMBURSE US for the flights. They worked with US partners and while I have found another flight with UNITED who totally accept my service dog. THEY REFUSE TO BOOK IT. LOOKS LIKE THEY JUST WANT TO KEEP MY $8000. HELP!!! And now that I tried to get someone on the phone, I got dropped twice!

Extremely frustrated with their Service agents. Has no trouble falsifying information to support what they incorrectly charged. My seat is a Classic seat costing only 43 dollars. Yet they insisted on keeping a higher fare that they charged to my credit card, which should be charged only for Extra leg space seat. Without even bothering to check the flight seat map, they insisted they were right and had no issue to lie. Called multiple times, one agent even went to the extend of saying that I have called several times to change my seat. First, I did not call to change my seat, I called to refund the excess that LH took. Second, if you don't like helping customers, then please don't work in service industry. Very disappointed.

I’m writing this review as a warning to anyone considering booking with Lufthansa, especially if you’re purchasing non-refundable tickets. My wife had a confirmed medical emergency requiring surgery (with full documentation from her surgeon), making her medically unfit to fly on our scheduled December 21st flight from Seattle to Mumbai. This is exactly the type of situation where you expect an airline’s customer support to step in and help.

I submitted a complete request, including a valid doctor’s note, yet my claim was denied with no explanation, no justification, and no meaningful response. I was not informed of the specific reason for the denial, the criteria applied, or what—if anything—was allegedly missing. Providing a rejection without transparency or accountability is unacceptable and reflects extremely poor customer service standards.

Lufthansa is too pricey, and easily rip people off and refuse to refund or communicate with customers with ticket issues. You don't even know where to call to troubleshoot ticket issues. Merchants impersonate them, rip people off because there is no way to get to the airlines customer service in time to stop the fraudsters.

My wife I purchased economy premium seats on the above flight. I was in 9c and she was in 10h with no allowance to be able to sit together. This also was happening throughout the rest of economy premium. My seat's entertainment screen froze up. My wife's entertainment screen was broken making it very difficult to lift out of side of seat. The passenger sitting next to her moved to the back of economy since his screen was also broken. A number of passengers were also forced to take seats in the back of the plane due to entertainment and seats not working.

Although the 1 flight on this airline we actually took was fine, cancelation of the next flight, moved to another airlines and luggage delay of 4 days qualifies for less than 1 star. I have been going back and forth with them since April. You can only reach them by email, no phone. In July, I rec'd an email they would reimburse us and to send banking info. Have been emailing them since, with no luck. Terrible customer service.

Airlines tend to get a profusion of different complaints from their travelers. Hence, it gives me great pleasure to congratulate Lufthansa for the excellent job of the crew in flight 428 from Munich to Charlotte, North Carolina on Friday, November 14, 2025. And the merit goes in particular to Mattias, the fly attendant who served me with great professionalism and friendliness throughout the over eight hours the flight took. Mattias and the crew leader, on behalf of the airlines, had the courtesy to present me with a bottle of champagne and a nice card in honor of my birthday. Thanks Lufthansa and Mattias, from Señora **!

My husband and I were flying from Milan to Seattle through Frankfurt yesterday October 28, 2025. In Frankfurt five minutes prior to boarding, we were bumped from our Business class seats for which we paid in full at the time of our booking in May. We were told that they had “overbooked” business class and that since we had booked the seats for the a lesser amount of money, we were selected to give up our seats. We argued that we had booked the seats 6 months prior to our trip through Viking. To no avail. They offered us premium economy seats and a 900 euro refund (about a third of what we paid. We told them no; we wanted the seats we had not only booked, and had boarding passes in hand.

I had the worst experience that I've ever had an airline is called Lufthansa. I had a flight booked, and needed to pay for another flight in Frankfurt, Germany because of an airport security delay and long distance to get to the terminal and miss your flight. I tried to talk to them and explained the situation how everything happened and no one cared about all of it and they did make me pay a brand new ticket with a change of flight fee. So either you pay and get home or you will be staying at the airport. After I was left in this situation they pressed me to pay for another flight ticket in order to get home and get to work.

The last time I had flown on Lufthansa, around a decade or so ago, I was incredibly impressed, compared to U.S. airlines. In that intervening time, it seems their standards have slipped markedly. First of all, I had a damaged seat, though it was a minor inconvenience. Further, neither my nor my wife's entertainment system worked properly. As we both had reading material, this was also not overly significant. However, the major issue is this:

I had an unexpected trip a while ago and unfortunately wasn’t fully aware of an issue with my travel documents. When we arrived at the airport, we were not allowed to board. The airline staff told us to cancel our tickets before the flight closed, which we did. However, out of more than $4,000 CAD we had paid for two passengers, we only received about $300 CAD back.

I've flown with Lufthansa several times and never had a problem. BUT yesterday, I had a ticket with Lufthansa to fly from Munich to Orlando, FL. Unfortunately for me, Lufthansa abdicated its responsibility and hired Discover Airlines to fly the 10+ hours from Munich to Orlando. It was the worst flight I've ever been on, worse than going to or coming from Vietnam back in 1970 and 1971.

Lufthansa staff blatantly breached EU laws and deleted my old posts on their social media platforms. My flights were cancelled. They are delaying my claim for a year and connected me to their useless arbitration Schlichtung Reise Und Verkehr which I don't recommend at all. Not responding to my emails or private messages, and they gave different justifications even though I have withdrawn my case with useless arbitration and they have confirmed my claim is in process on August 09, 2025 and have not heard from them yet FB ID **. Interesting that Lufthansa just delete my message when I point out they are breaking the law by not refunding approved claims funds timely. You are not responding to avoid paying out my claim.

We needed a refund due to cancer diagnosis and treatment. We were granted a full refund immediately via email but have made 8+ calls and waited 2 months with no refund in sight. I'll never book with them again.

After our Lufthansa Flight from Mumbai, India to Frankfurt was cancelled, we had our worst flying experience of any airlines. NO Lufthansa Airline Representatives were available to answer any questions or guide over 300 stranded passengers. Lots of passengers, like us were up all night due to very early morning departure. Most of the passengers were extremely frustrated and angry. Luckily, Airport Security Soldiers tried to keep crowd calm/under control, otherwise it would have turned into very ugly scene. To our total shock, we accidentally learned that they had us (78 and 74 years old) flying from Mumbai to San Francisco in a 16+ hours direct flight and then in another overnight flight from San Francisco to Washington DC, our final destination. That meant we would have spent three straight nights either in Airport or in flights. This was done only to save them the Lodging and Boarding cost.

My flight from Frankfurt to Chicago was a nightmare. The food looked like leftovers. I was refused any alternatives, and I went 8 hours without a meal. A steward even told me, with a raised voice, “You are going to eat that.” Customer service ignored my concerns and insulted me with a €25 voucher. This airline has no respect for passengers—think twice before booking!

My first time flying with Lufthansa and it was great! Flew Cleveland Ohio to Luxembourg 🇱🇺. The staff were so patient and kind. I went to Germany and will always fly with this airline. Price was the best! 10 stars from me

I had a deeply disappointing experience at Frankfurt Airport on August 17 while traveling on a Lufthansa flight to Miami, Florida. The counter staff member we dealt with was extremely rude and dismissive. Despite approaching her politely and calmly to address an issue, she showed no interest in hearing us out. Instead, she abruptly yanked our tickets from our hands and muttered things under her breath in an unprofessional and disrespectful manner. To make matters worse, Lufthansa had overbooked the flight, which caused unnecessary confusion and stress during the boarding process. The entire situation was chaotic and poorly managed. This experience left a very negative impression, both due to the staff's behavior and the airline's disorganization. Based on this experience, I will not be flying Lufthansa again. Travelers deserve to be treated with basic respect and professionalism, especially during stressful international travel.

I am writing to formally express my extreme dissatisfaction with the experience my family and I endured on our scheduled flight on Wednesday, July 16, 2025. This was, without question, the worst travel experience we have ever had—with unacceptable delays, poor communication, and a complete lack of proper support for passengers, especially those traveling with children.

I booked a flight with Lufthansa and paid extra money to upgrade to Premium Economy for my sister and I and there are only middle seats available for 10 hour flight. I called them within an hour of booking to change or cancel the upgrade since we didn't want to sit next to a stranger for 10 hours but they told me that it was not possible. This is ridiculous! They charge you first for the upgrade and then show you seats that are only available in the middle seats. When I spoke to a rep few hours earlier she told me that there were many seats available on the flight for Premium economy but within 1 hour all seats are booked and there are only 3 middle seats left and no way to cancel the upgrade.

My husband and I flew from Bari, Italy to the states and it was an ok experience other than the flight was delayed an hour which made our layover 15 minutes in the Munich airport. When asking for help at the airport, they said they were unsure but to ask on the plane. When asking on the plane they said eh you should probably be fine. After running through the airport we barely made our connecting flight. When landing in Chicago, we waited for over an hour before a group of 20 or more people discovered that their luggage did not make the flight, causing multiple people to miss their connecting flight. We were told our bags would be there the next morning but we needed to report it and that the team would be communicating with us. After reporting it, we were told that they would be reaching out to us with further updates.

I live in Florida and I purchased a ticket for my sister in February of 2025 to fly on 6/12/2025, so it was purchased way in advance. The day prior to the flight, on 6/11/2025, I receive an email that my sister needs to present the physical credit card at the airport in Frankfurt or she cannot fly, which is literally impossible, since the card is with me in Florida. What to do?

Extremely bad, inaccurate and straight up rude customer service when it comes to delays and rebooking. We were lied to about available flights so they rebook us in cheaper ones that take literally 6 hours more. Chat customer service intentionally disconnected saying I was inactive for too long while waiting for her reply. They had us wait for a shuttle to the hotel that was not going to come for another 4 hours. And the food voucher was for pizza and a flavored water. Not even a salad option. They did not even give a voucher for extra baby formula.

If I could rate a ZERO I would. My bad experiences with this airline have lasted over years and several trips BUT because it flies direct to MCO I keep trying to use it. TWICE it has (without notifying me) cancelled confirmed flights claiming there was some payment issue although the credit cards were empty and all said no charge was sent thru. The airline never notified me - not by text, call or email and I have found myself TWICE in an airport trying to check in for international flights with no flight. TWICE they have cancelled flights on layovers in countries in which I have no visa to exit leaving me stranded and stuck sleeping on the floor or in a chair with delays over 14 hours each time.

My husband and I travelled on Lufthansa on Friday May 2, 2025 to Frankfurt. We were booked in business class which in and of itself is luxury, but it was the staff that made our flight so amazing. We were truly pampered, conversations with flight attendants were fun and frequent. The food was outstanding as well and we had such a fabulous time on board. We honestly felt it was our best flight we ever took both domestic and international. The next time we fly abroad we will be sure to book with Lufthansa. Thank you to the amazing crew who got us there safely with friendly service.

If you have a psychiatric disability, & plan to fly with your dog, DO NOT book with Lufthansa. You will book your flight, enter your info and dog's info, then days later you will get a message with a link to an email to Lufthansa’s medical wing, you email them & then all you receive is “we are very busy & will get back to you. A week later, nothing.

One of the worst customer service experience with Lufthansa. The staff is super rude and really unhelpful. I checked into my flight well beforehand and selected the window seat. They cancel the flight a few hours before and then reschedule me to the middle seat. I was told to talk to the supervisor for the seat change and when I got them, he completely refused and was very rude about it as well. How is it my fault that this happened? I will never be taking Lufthansa again and make sure everyone I know knows about this experience. They really need to teach the staff how to respect passenger especially someone coming from abroad and be empathetic. I can easily say it was one of the worst experience I have ever had with an airline. Pathetic customer service and rude staff.

Spent 2 weeks trying to have them fix my misspelled name on my ticket. International travel and TSA insists they match. Called Lufthansa multiple times with no luck, it is impossible to fix apparently, and on top of it they are not helpful, but instead rude and arrogant. I am actually buying a second ticket with my name correct through a different airline and will simply never fly Lufthansa again and will leave bad reviews at every chance.

TWO and a half years of waiting for a payment for lost baggage claim that was approved over a year ago. Absolute ridiculous customer service with no way to escalate according to them. Ridiculous and horrible business practices.