About Liberty Travel
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I booked a International trip with this company. First, they offered very best price, but a month later they keep changing my trip to another inconvenient, final I had to pay more for another airline they were told. For return trip, I had to delayed cause I positive with covid. When I clear they ask me to pay for return tkx ( THE PRICE THEY ASK MORE THAN I PAY ROUNDTRIP TKX) even I had travel care which included cover from covid. When I concerned agent said I didn't have travel care, after I prove my conf# he said I already used for changing airline??? I didn't book return trip from them. Try to contact for refund, agent ignored me.
Liberty Travel does not have a conscience when working with potential customers. No response after multiple attempts and directly speaking with their alleged customer service. I would NEVER recommend.
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I booked an appointment and received an email confirmation of date and time. The travel agent there read the email and said if I didn’t receive a phone call the appointment was not valid. The email stated nothing about a phone call. It was a confirmation email. How unprofessional and what a waste of time.
Liberty Travel has stolen our money. Cruise line sent our money back to Liberty Travel. No money was refunded to us. We tried to contact various persons, offices, and corporate offices at Liberty Travel. There's no one that is of any help.
We have used Liberty Travel in the past. We booked our dream trip to Italy which was cancelled due to Covid 19. Liberty Travel did not refund us all of our money (we purchased the travel insurance) and did not even offer a credit voucher through their company for the balance that was due to us. Employees provided inaccurate information. What refund we did receive took a multitude of calls and emails to get that. Have been attempting to reach them through their customer service desk phone number and emails to discuss remaining balance owed, but, not call backs, no response. Terrible customer service.
Horrible experience during this pandemic. They decided that they are not going to refund all of our money even when there are travel risk and bans for international traveling. They decided that they would keep $300 of my money.
Liberty Travel has always been our place to book great vacations, all have been fantastic. Trying to get our refund since April has been a bummer, even with insurance protection! I actually canceled in March but Liberty says we canceled April, either way it's been too long. Maybe we'll see Paris in 2022.
Would not refund my stay even though I was forced to cancel due to COVID. My flight was cancelled and there was no way for me to even use the room. Disappointed. Marco refused to refund the amount of the hotel stay because he said Rome was not impacted by the virus on March 1st. My flight had already been cancelled at that point. The airport I was supposed to fly out of was even closed by the time we were supposed to leave. Absolutely horrendous. Terrible customer service. Weeks for anything to be refunded and they refuse to refund the final hotel. Severely disgusted.
In October 2019 I booked a trip to China to celebrate my daughter’s graduation. In March 2020 as concerns began to grow surrounding the Coronavirus, I contacted my Liberty Travel agent as my daughter and I would need Visas and these are time sensitive documents. I was repeatedly told that the company was dealing with an onslaught of customers. Then the flight bans were put into effect. I was increasingly stressed both mentally and physically working full time as a nurse in NY. In mid April I was told my concerns were being escalated to Liberty Customer Retention Team and I could expect a response in 7-10 business days. Long story short, despite multiple attempts to follow up, as of June 4, 2020 I have not heard from Liberty Customer Retention Team. I am trying unsuccessfully to also deal with Trafalgar, but am directed back to Liberty Travel.
My wife & I booked a trip at the Fayetteville NY office in Dec 2019 to go to Germany for the 1st week in May. When everything was cancelled due to the Corona Virus we were promised a cash refund for our car rental & a guided tour of Potsdam Germany. We were also told we would get a credit/refund for our round ticket plane tickets from Lufthansa for our flight from Toronto to Germany. It is now over 2 months ago that the first refund promise was made. We have received nothing. Liberty Travel is now not returning calls, not returning emails & the corporate office phones are only taking messages thru a phone recorder.
We paid almost $4200 for our trip. We are both retired senior citizens & this money was from our vacation retirement fund. Why is Liberty Travel doing this to us. If you are thinking about booking a trip or tour thru Liberty Travel be aware it can happen to you. If you book with them & the Corona Virus comes back they will keep your money like they have kept ours. We now know we are going to have to sue Liberty Travel. To all readers - be careful of giving your business to Liberty Travel & stay safe. Peter **
Liberty Travel author review by ConsumerAffairs Research Team
Liberty Travel is a traditional brick-and-mortar travel agency with a presence in several major cities in New York, New Jersey, Philadelphia, New England, Illinois, California and Florida.
Travel consultation: Travel Experts provide one-on-one consultations with every booking as part of the company's service.
Price-beat guarantee: Liberty Travel undercuts competitor prices for any part of the booked vacation by $10 per adult and $5 per child.
Travel protection and insurance: In addition to booking flights, cruises and hotels, Liberty Travel offers traveler's insurance.
Worldwide destinations: Clients can choose from popular destinations all over the world and exotic destinations that are off the beaten path, with destinations on all 6 habitable continents. Enjoy the unique flora and fauna found in Australia and New Zealand, before heading up to Asia to explore China, Japan, Thailand, Loas, Cambodia, Singapore and more.
Wide selection of cruise destinations: Liberty Travel's list of cruise destinations includes Alaska, Canada, the Caribbean, Europe and many others.
Liberty Travel Company Information
- Company Name:
- Liberty Travel
- Year Founded:
- 69 Spring St
- Postal Code:
- United States
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