Liberty Travel Reviews

Embarking on a journey with the hopes of a seamless vacation, my experience with Liberty Travel and their agent, Jesse turned out to be anything but blissful. In the spirit of transparency and to serve as a cautionary tale, here's my account of the unfortunate events that unfolded. From the outset, communication with Jesse was sorely lacking. Messages went unanswered, leaving us in the dark about crucial travel details. Promises made regarding the perks of the resort were nothing more than empty words, painting a stark contrast to the reality we faced upon arrival.

We booked our trip to Turks and Caicos, nine of us going. Stephanie was our travel agent. She was never in the office, always had to send emails and leave messages that went unanswered for days. We booked early, asked for our rooms to be together, they were not, when we asked about excursions. She was very unprofessional, just sent us links and didn’t help us with any added information whatsoever. When we arrived at the airport, we barely made our flight because she had entered my husband's information wrong on his tickets, and it had to be her because we booked our flights through her also.

My cousin was getting married and wanted us all to book through Liberty Travel Groups. There was no discount between Liberty Travel and booking on your own. In fact, it was a bit cheaper for me to make my own accommodations but the bride wanted us to be in her room block. When we arrived, our travel agent booked us a double bedroom but we’re a couple. We also asked for ocean view and got a pool view instead. The hotel switched us to a king bed with little problem but that was still annoying when you’re spending all this money and using a travel professional.

I called LINDSAY ** for a trip to ITALY, my boyfriend and I were going until we broke up and needed to cancel the trip. Trying to get my refund flight information from Lindsay was like pulling teeth or worse. Let's just say she was not willing to give me ANY information for a flight credit totaling over $5000. I emailed her at least 10 times requesting an email, which she provided WITHOUT the information I needed. I finally called American Airlines who kept directing me back to my travel agent. Very frustrated. After several calls to American I finally got what I needed. I am literally disgusted in how LINDSAY ** handled me after the trip was cancelled, however she was still helping my ex with his travel plans I later find out. Apparently she needed his salesman flattery to get her through the day, and allowed me to find my own way. PATHETIC.

We booked a cruise, Liberty told us at 4:45 a few days before sailing that we needed to pay ANOTHER almost 500.00. Royal Caribbean will not talk to me, they say they are under contract with Liberty. Liberty says, so sad, just pay it or don't sail. This was on a Friday afternoon, we sailed on Sunday. Liberty will not honor the original price, they have to keep Royal Caribbean happy, don't care 1 bit how they treat their customers. When I call it's 24 to 48 hours to get a phone call. If I didn't mess up, Liberty Travel did. So we had to pay for for Nikki's mistake. They don't want to fix their mistake. The word incompetent comes to mind. We will never use ANY Travel agency again, or sail RCCL. Watch for the last min price change a few days before your vacation. I do have my documents to prove it, and to use a lawyer if it comes to that.

I’ve used Liberty Travel in the past, but this has been a nightmare. In Jan 2020, I booked a tour to Egypt for my mother’s birthday. It was scheduled for the spring, but then the pandemic happened. Shortly thereafter, my mother was diagnosed with advanced cancer and couldn’t travel anyway. I was able to get the money for the flight back, but Liberty’s tour partner said I could get a voucher to use until the end of 2022 instead. The location where I scheduled the tour closed down, so Liberty customer service transferred me to an office in another state for help.

I have been trying to redeem a gift card. Multiple calls. Emails. I was directed to an agent April ** who I spoke with. Assured me after failing to book my tour She would request a refund. After multiple phone calls and emails there was no reply. I called main number who assured me someone would call me back. Again no calls. I have a gift card that I cannot redeem. Extremely dissatisfied. Would never recommend this company.

I booked a International trip with this company. First, they offered very best price, but a month later they keep changing my trip to another inconvenient, final I had to pay more for another airline they were told. For return trip, I had to delayed cause I positive with covid. When I clear they ask me to pay for return tkx ( THE PRICE THEY ASK MORE THAN I PAY ROUNDTRIP TKX) even I had travel care which included cover from covid. When I concerned agent said I didn't have travel care, after I prove my conf# he said I already used for changing airline??? I didn't book return trip from them. Try to contact for refund, agent ignored me.

Liberty Travel does not have a conscience when working with potential customers. No response after multiple attempts and directly speaking with their alleged customer service. I would NEVER recommend.

I booked an appointment and received an email confirmation of date and time. The travel agent there read the email and said if I didn’t receive a phone call the appointment was not valid. The email stated nothing about a phone call. It was a confirmation email. How unprofessional and what a waste of time.