Liberty Travel Reviews

This was the worst experience with travel I have ever had. The emails tell you to respond above the line with ## and you can’t respond. When you try to respond the regular way, you can only write a few words. When you call, you get customer service who doesn’t understand travel. I tried to make a change to my reservation and paid in full for the new dates and room. They said that I owed $420 more dollars because I was after the full payment date even though I paid by that date in full.

If you are planning a destination wedding please be careful and read your contract before signing. Agents are misleading and non transparent. I was left disappointed and in shock on how they attempted to trap us into a new contract with a loophole we were not aware of until we read the contract. Luckily I caught it before signing the contract. Would not recommend.

Absolutely horrible customer service! They recommended a resort in Mexico for Spring break that was absolutely disgusting! We called their 24-7 emergency line requesting to move to a different resort and of course no one had answers or could help - it was so frustrating!!!! The worst customer service I’ve ever experienced! Go to a different travel agency!

20 years ago I went to Liberty, travel to book my honeymoon and I had a wonderful experience! February 17 2024 I went back to book a vacation from February 18 to the 21st to the island of Puerto Rico. The agent's name was Chelsea **. I found Chelsea to be extremely professional and very thorough. She spent over an hour and a half with me looking over options for a second location when we realized that my passport would not be valid for the time that I was going to be on vacation. Needless to say, I was a nervous wreck but clearly Chelsea knew exactly what she was doing and we picked out a lovely resort and a nice package to boot.!!! There was a tremendous amount of relief, knowing that she would do all the work for me, booking the flight, specific seat locations, and to help me with tours and restaurants. I have to say from now on I will be using liberty travel for vacation. She saved me lots of time, and I am sure lots of money I would not hesitate to recommend liberty travel for any travel needs.!!!

I wish I had found this site earlier. Liberty Travel does not seem to score very well. I know first hand why. I could have saved a lot of money knowing they had such a poor reputation. I booked an April 2024 trip for five people to Mazatlan, Mexico over a year ago. Nobody books a trip thinking they will never take it, so when the agent (Laura) mentioned the outlandish cancellation policy and penalty, I just agreed without really paying much attention to it (like I would really have had any choice). As it happened, I did need to cancel the trip. I tried unsuccessfully to reach Laura for over a month. I called her company phone repeatedly leaving two voicemail messages. No reply. I emailed and she immediately answered the email telling me to call her direct cell phone instead. I did that repeatedly and left voicemails there with no replies.

Embarking on a journey with the hopes of a seamless vacation, my experience with Liberty Travel and their agent, Jesse turned out to be anything but blissful. In the spirit of transparency and to serve as a cautionary tale, here's my account of the unfortunate events that unfolded. From the outset, communication with Jesse was sorely lacking. Messages went unanswered, leaving us in the dark about crucial travel details. Promises made regarding the perks of the resort were nothing more than empty words, painting a stark contrast to the reality we faced upon arrival.

We booked our trip to Turks and Caicos, nine of us going. Stephanie was our travel agent. She was never in the office, always had to send emails and leave messages that went unanswered for days. We booked early, asked for our rooms to be together, they were not, when we asked about excursions. She was very unprofessional, just sent us links and didn’t help us with any added information whatsoever. When we arrived at the airport, we barely made our flight because she had entered my husband's information wrong on his tickets, and it had to be her because we booked our flights through her also.

My cousin was getting married and wanted us all to book through Liberty Travel Groups. There was no discount between Liberty Travel and booking on your own. In fact, it was a bit cheaper for me to make my own accommodations but the bride wanted us to be in her room block. When we arrived, our travel agent booked us a double bedroom but we’re a couple. We also asked for ocean view and got a pool view instead. The hotel switched us to a king bed with little problem but that was still annoying when you’re spending all this money and using a travel professional.

I called LINDSAY ** for a trip to ITALY, my boyfriend and I were going until we broke up and needed to cancel the trip. Trying to get my refund flight information from Lindsay was like pulling teeth or worse. Let's just say she was not willing to give me ANY information for a flight credit totaling over $5000. I emailed her at least 10 times requesting an email, which she provided WITHOUT the information I needed. I finally called American Airlines who kept directing me back to my travel agent. Very frustrated. After several calls to American I finally got what I needed. I am literally disgusted in how LINDSAY ** handled me after the trip was cancelled, however she was still helping my ex with his travel plans I later find out. Apparently she needed his salesman flattery to get her through the day, and allowed me to find my own way. PATHETIC.

We booked a cruise, Liberty told us at 4:45 a few days before sailing that we needed to pay ANOTHER almost 500.00. Royal Caribbean will not talk to me, they say they are under contract with Liberty. Liberty says, so sad, just pay it or don't sail. This was on a Friday afternoon, we sailed on Sunday. Liberty will not honor the original price, they have to keep Royal Caribbean happy, don't care 1 bit how they treat their customers. When I call it's 24 to 48 hours to get a phone call. If I didn't mess up, Liberty Travel did. So we had to pay for for Nikki's mistake. They don't want to fix their mistake. The word incompetent comes to mind. We will never use ANY Travel agency again, or sail RCCL. Watch for the last min price change a few days before your vacation. I do have my documents to prove it, and to use a lawyer if it comes to that.