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Reviewed Nov. 22, 2023
Embarking on a journey with the hopes of a seamless vacation, my experience with Liberty Travel and their agent, Jesse turned out to be anything but blissful. In the spirit of transparency and to serve as a cautionary tale, here's my account of the unfortunate events that unfolded. From the outset, communication with Jesse was sorely lacking. Messages went unanswered, leaving us in the dark about crucial travel details. Promises made regarding the perks of the resort were nothing more than empty words, painting a stark contrast to the reality we faced upon arrival.
We entrusted Jesse with a considerable sum, expecting elevated services and exclusive benefits at our chosen hotels (Dreams Onyx hotel and Spa, Punta Cana, DR). To our dismay, these perks were nowhere to be found. The hard-earned money we parted with seemed to vanish into thin air, leaving us questioning the value of the services rendered.
One of the most disheartening aspects was the blatant misinformation regarding our accommodations. As a group of 26 celebrating my aunt's 60th birthday, we were assured a stay in the adult-only section of the resort. Instead, we found ourselves situated in the kids' section, a far cry from the tailored experience we were promised.
The frustration deepened as we realized the stark disparity between what we paid for and what we received. The rooms and services fell short of the standards we were led to anticipate, casting a shadow over what was meant to be a joyous celebration. This experience serves as a stark reminder of the importance of due diligence when selecting a travel agent and agency.
Clear communication, truthful representation of services, and the delivery of promised perks are the pillars of a successful travel partnership. Unfortunately, in the case of Liberty Travel and Jesse, these pillars crumbled, leaving us with a bitter taste and a vacation marred by disappointment. In sharing this account, my hope is that future travelers exercise caution and thoroughly vet their chosen travel partners to ensure a memorable and trouble-free experience. After all, a dream vacation should be just that - a dream come true, not a series of unmet expectations and broken promises.
Reviewed Oct. 22, 2023
We booked our trip to Turks and Caicos, nine of us going. Stephanie was our travel agent. She was never in the office, always had to send emails and leave messages that went unanswered for days. We booked early, asked for our rooms to be together, they were not, when we asked about excursions. She was very unprofessional, just sent us links and didn’t help us with any added information whatsoever. When we arrived at the airport, we barely made our flight because she had entered my husband's information wrong on his tickets, and it had to be her because we booked our flights through her also.
This resort getaway was for my husband’s 50th birthday and it would have been a lot more enjoyable had we had a professional and personable travel, agent, and Stephanie, definitely was not that. We will never book through Liberty Travel again. We never even received our final print out of our reservation that she said that she would send the week before we left. We never received it, so most of our time away was a guessing game with the nine of us, we paid good money, and we didn’t mind paying that for the vacation but the travel agent service at Liberty Travel through Stephanie was not worth the money. She didn’t assist with anything more than she had to and even what we did ask for. We more or less had to resend emails remake calls to get results … if we got results at all. Shame on you Stephanie. Goodbye Liberty Travel. You will never have our service again.
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Reviewed Aug. 15, 2023
My cousin was getting married and wanted us all to book through Liberty Travel Groups. There was no discount between Liberty Travel and booking on your own. In fact, it was a bit cheaper for me to make my own accommodations but the bride wanted us to be in her room block. When we arrived, our travel agent booked us a double bedroom but we’re a couple. We also asked for ocean view and got a pool view instead. The hotel switched us to a king bed with little problem but that was still annoying when you’re spending all this money and using a travel professional.
The worst part was the transportation that Liberty selected to transport us to and from Cancun Airport. This company called Discova which the Liberty Customer Service rep even told me was giving her a lot of trouble. They are unresponsive! They don’t answer the phone or hang up on you mid conversation. They’re so rude and unprofessional. I blame Liberty. Had I known this was the transportation service that they selected, I would’ve again made my own arrangements.
It’s obviously because of cost. They likely don’t care what inconveniences their clients because it is cheap to them. The next time I am at a wedding and they want to use Liberty Travel Groups, I’ll just have to let the bride know that I decline to use them. There is absolutely no benefit to using them at all. Safe yourself some money and headache!
Reviewed May 26, 2023
I called LINDSAY ** for a trip to ITALY, my boyfriend and I were going until we broke up and needed to cancel the trip. Trying to get my refund flight information from Lindsay was like pulling teeth or worse. Let's just say she was not willing to give me ANY information for a flight credit totaling over $5000. I emailed her at least 10 times requesting an email, which she provided WITHOUT the information I needed. I finally called American Airlines who kept directing me back to my travel agent. Very frustrated. After several calls to American I finally got what I needed. I am literally disgusted in how LINDSAY ** handled me after the trip was cancelled, however she was still helping my ex with his travel plans I later find out. Apparently she needed his salesman flattery to get her through the day, and allowed me to find my own way. PATHETIC.
Reviewed April 5, 2023
We booked a cruise, Liberty told us at 4:45 a few days before sailing that we needed to pay ANOTHER almost 500.00. Royal Caribbean will not talk to me, they say they are under contract with Liberty. Liberty says, so sad, just pay it or don't sail. This was on a Friday afternoon, we sailed on Sunday. Liberty will not honor the original price, they have to keep Royal Caribbean happy, don't care 1 bit how they treat their customers. When I call it's 24 to 48 hours to get a phone call. If I didn't mess up, Liberty Travel did. So we had to pay for for Nikki's mistake. They don't want to fix their mistake. The word incompetent comes to mind. We will never use ANY Travel agency again, or sail RCCL. Watch for the last min price change a few days before your vacation. I do have my documents to prove it, and to use a lawyer if it comes to that.
Reviewed Dec. 9, 2022
I’ve used Liberty Travel in the past, but this has been a nightmare. In Jan 2020, I booked a tour to Egypt for my mother’s birthday. It was scheduled for the spring, but then the pandemic happened. Shortly thereafter, my mother was diagnosed with advanced cancer and couldn’t travel anyway. I was able to get the money for the flight back, but Liberty’s tour partner said I could get a voucher to use until the end of 2022 instead. The location where I scheduled the tour closed down, so Liberty customer service transferred me to an office in another state for help.
I wanted to cancel the tour as Covid raged and my mother could no longer travel, using the money to help with her meds. But because I didn’t work with them from the beginning, and I guess because they aren’t making a commission off me, they have been really unresponsive. The manager responds to maybe every 6th email I send. I know that makes me sound like I am hounding them, but when I don’t hear back, I tend to follow up. Anyway, it’s the end of 2022 now, and I’ve submitted multiple doctors' notes to Liberty as well as, ultimately, my mother’s death certificate, and I still can’t get a refund. Or a call back.
I even offered to still go on the trip so I don’t just lose thousands of dollars, but I can’t get a response. It stinks having Liberty as the middleman here because the company obviously doesn’t care. If any of their associates were at risk of losing all that money, I’m sure they would want someone to be sympathetic, but they clearly don’t value their customers. Seriously, don’t use Liberty Travel.
Reviewed Nov. 17, 2022
I have been trying to redeem a gift card. Multiple calls. Emails. I was directed to an agent April ** who I spoke with. Assured me after failing to book my tour She would request a refund. After multiple phone calls and emails there was no reply. I called main number who assured me someone would call me back. Again no calls. I have a gift card that I cannot redeem. Extremely dissatisfied. Would never recommend this company.
Reviewed Jan. 11, 2022
I booked a International trip with this company. First, they offered very best price, but a month later they keep changing my trip to another inconvenient, final I had to pay more for another airline they were told. For return trip, I had to delayed cause I positive with covid. When I clear they ask me to pay for return tkx ( THE PRICE THEY ASK MORE THAN I PAY ROUNDTRIP TKX) even I had travel care which included cover from covid. When I concerned agent said I didn't have travel care, after I prove my conf# he said I already used for changing airline??? I didn't book return trip from them. Try to contact for refund, agent ignored me.
Reviewed Dec. 29, 2021
Liberty Travel does not have a conscience when working with potential customers. No response after multiple attempts and directly speaking with their alleged customer service. I would NEVER recommend.
Reviewed July 12, 2021
I booked an appointment and received an email confirmation of date and time. The travel agent there read the email and said if I didn’t receive a phone call the appointment was not valid. The email stated nothing about a phone call. It was a confirmation email. How unprofessional and what a waste of time.
Liberty Travel author review by ConsumerAffairs Research Team
Liberty Travel is a traditional brick-and-mortar travel agency with a presence in several major cities in New York, New Jersey, Philadelphia, New England, Illinois, California and Florida.
Travel consultation: Travel Experts provide one-on-one consultations with every booking as part of the company's service.
Price-beat guarantee: Liberty Travel undercuts competitor prices for any part of the booked vacation by $10 per adult and $5 per child.
Travel protection and insurance: In addition to booking flights, cruises and hotels, Liberty Travel offers traveler's insurance.
Worldwide destinations: Clients can choose from popular destinations all over the world and exotic destinations that are off the beaten path, with destinations on all 6 habitable continents. Enjoy the unique flora and fauna found in Australia and New Zealand, before heading up to Asia to explore China, Japan, Thailand, Loas, Cambodia, Singapore and more.
Wide selection of cruise destinations: Liberty Travel's list of cruise destinations includes Alaska, Canada, the Caribbean, Europe and many others.
Liberty Travel Company Information
- Company Name:
- Liberty Travel
- Year Founded:
- 69 Spring St
- Postal Code:
- United States
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