Liberty Travel Reviews

From start to finish my experience with Liberty Travel was horrible. My trip was not booked how I expected it to be, flights were not correct, prices were incorrect, the agent told me no fees were being charged for her service and then she snuck on $100 fee to my bill, but the worst part was when my trip went badly, and I asked for help in using my travel insurance, I was ignored completely and missed out on my opportunity to get home and reimbursed. No one cared at liberty travel at all. I contacted managers, customer care managers, etc and they all acted like I was an inconvenience and did not care, I repeatedly had to reach out for help. They are awful, stay away.

We were actually stalked & harassed by a representative from Liberty Travel. Her name is Lisa ** out of NJ. We are frequent guests at Sandals in Ocho rios, Jamaica. Lisa is a travel agent who actually violates the rules for marketing posted by Sandals for agents. Her husband; Vaughn runs a sandals group on FB. Lisa is a moderator (admin). They use the group to solicit people to book with liberty travel. They’re then encouraged to stalk us, record us, even take photos or damage our property by kicking it into the pool. They’re jealous of the long term relationship we have built with staff. This has been very repetitive the past 2 years. I haven’t reported this to the BBB & the FL AG. NJ Consumer Affairs has now referred this to New Jersey division of consumer fraud. I have all paperwork & documents to support this claim. I have well over 200 photos & videos that I was able to download from their FB Group that they encourage others to post in.

This was the worst experience with travel I have ever had. The emails tell you to respond above the line with ## and you can’t respond. When you try to respond the regular way, you can only write a few words. When you call, you get customer service who doesn’t understand travel. I tried to make a change to my reservation and paid in full for the new dates and room. They said that I owed $420 more dollars because I was after the full payment date even though I paid by that date in full.

If you are planning a destination wedding please be careful and read your contract before signing. Agents are misleading and non transparent. I was left disappointed and in shock on how they attempted to trap us into a new contract with a loophole we were not aware of until we read the contract. Luckily I caught it before signing the contract. Would not recommend.

Absolutely horrible customer service! They recommended a resort in Mexico for Spring break that was absolutely disgusting! We called their 24-7 emergency line requesting to move to a different resort and of course no one had answers or could help - it was so frustrating!!!! The worst customer service I’ve ever experienced! Go to a different travel agency!

20 years ago I went to Liberty, travel to book my honeymoon and I had a wonderful experience! February 17 2024 I went back to book a vacation from February 18 to the 21st to the island of Puerto Rico. The agent's name was Chelsea **. I found Chelsea to be extremely professional and very thorough. She spent over an hour and a half with me looking over options for a second location when we realized that my passport would not be valid for the time that I was going to be on vacation. Needless to say, I was a nervous wreck but clearly Chelsea knew exactly what she was doing and we picked out a lovely resort and a nice package to boot.!!! There was a tremendous amount of relief, knowing that she would do all the work for me, booking the flight, specific seat locations, and to help me with tours and restaurants. I have to say from now on I will be using liberty travel for vacation. She saved me lots of time, and I am sure lots of money I would not hesitate to recommend liberty travel for any travel needs.!!!

I wish I had found this site earlier. Liberty Travel does not seem to score very well. I know first hand why. I could have saved a lot of money knowing they had such a poor reputation. I booked an April 2024 trip for five people to Mazatlan, Mexico over a year ago. Nobody books a trip thinking they will never take it, so when the agent (Laura) mentioned the outlandish cancellation policy and penalty, I just agreed without really paying much attention to it (like I would really have had any choice). As it happened, I did need to cancel the trip. I tried unsuccessfully to reach Laura for over a month. I called her company phone repeatedly leaving two voicemail messages. No reply. I emailed and she immediately answered the email telling me to call her direct cell phone instead. I did that repeatedly and left voicemails there with no replies.

Embarking on a journey with the hopes of a seamless vacation, my experience with Liberty Travel and their agent, Jesse turned out to be anything but blissful. In the spirit of transparency and to serve as a cautionary tale, here's my account of the unfortunate events that unfolded. From the outset, communication with Jesse was sorely lacking. Messages went unanswered, leaving us in the dark about crucial travel details. Promises made regarding the perks of the resort were nothing more than empty words, painting a stark contrast to the reality we faced upon arrival.

We booked our trip to Turks and Caicos, nine of us going. Stephanie was our travel agent. She was never in the office, always had to send emails and leave messages that went unanswered for days. We booked early, asked for our rooms to be together, they were not, when we asked about excursions. She was very unprofessional, just sent us links and didn’t help us with any added information whatsoever. When we arrived at the airport, we barely made our flight because she had entered my husband's information wrong on his tickets, and it had to be her because we booked our flights through her also.

My cousin was getting married and wanted us all to book through Liberty Travel Groups. There was no discount between Liberty Travel and booking on your own. In fact, it was a bit cheaper for me to make my own accommodations but the bride wanted us to be in her room block. When we arrived, our travel agent booked us a double bedroom but we’re a couple. We also asked for ocean view and got a pool view instead. The hotel switched us to a king bed with little problem but that was still annoying when you’re spending all this money and using a travel professional.

I called LINDSAY ** for a trip to ITALY, my boyfriend and I were going until we broke up and needed to cancel the trip. Trying to get my refund flight information from Lindsay was like pulling teeth or worse. Let's just say she was not willing to give me ANY information for a flight credit totaling over $5000. I emailed her at least 10 times requesting an email, which she provided WITHOUT the information I needed. I finally called American Airlines who kept directing me back to my travel agent. Very frustrated. After several calls to American I finally got what I needed. I am literally disgusted in how LINDSAY ** handled me after the trip was cancelled, however she was still helping my ex with his travel plans I later find out. Apparently she needed his salesman flattery to get her through the day, and allowed me to find my own way. PATHETIC.

We booked a cruise, Liberty told us at 4:45 a few days before sailing that we needed to pay ANOTHER almost 500.00. Royal Caribbean will not talk to me, they say they are under contract with Liberty. Liberty says, so sad, just pay it or don't sail. This was on a Friday afternoon, we sailed on Sunday. Liberty will not honor the original price, they have to keep Royal Caribbean happy, don't care 1 bit how they treat their customers. When I call it's 24 to 48 hours to get a phone call. If I didn't mess up, Liberty Travel did. So we had to pay for for Nikki's mistake. They don't want to fix their mistake. The word incompetent comes to mind. We will never use ANY Travel agency again, or sail RCCL. Watch for the last min price change a few days before your vacation. I do have my documents to prove it, and to use a lawyer if it comes to that.

I’ve used Liberty Travel in the past, but this has been a nightmare. In Jan 2020, I booked a tour to Egypt for my mother’s birthday. It was scheduled for the spring, but then the pandemic happened. Shortly thereafter, my mother was diagnosed with advanced cancer and couldn’t travel anyway. I was able to get the money for the flight back, but Liberty’s tour partner said I could get a voucher to use until the end of 2022 instead. The location where I scheduled the tour closed down, so Liberty customer service transferred me to an office in another state for help.

I have been trying to redeem a gift card. Multiple calls. Emails. I was directed to an agent April ** who I spoke with. Assured me after failing to book my tour She would request a refund. After multiple phone calls and emails there was no reply. I called main number who assured me someone would call me back. Again no calls. I have a gift card that I cannot redeem. Extremely dissatisfied. Would never recommend this company.

I booked a International trip with this company. First, they offered very best price, but a month later they keep changing my trip to another inconvenient, final I had to pay more for another airline they were told. For return trip, I had to delayed cause I positive with covid. When I clear they ask me to pay for return tkx ( THE PRICE THEY ASK MORE THAN I PAY ROUNDTRIP TKX) even I had travel care which included cover from covid. When I concerned agent said I didn't have travel care, after I prove my conf# he said I already used for changing airline??? I didn't book return trip from them. Try to contact for refund, agent ignored me.

Liberty Travel does not have a conscience when working with potential customers. No response after multiple attempts and directly speaking with their alleged customer service. I would NEVER recommend.

I booked an appointment and received an email confirmation of date and time. The travel agent there read the email and said if I didn’t receive a phone call the appointment was not valid. The email stated nothing about a phone call. It was a confirmation email. How unprofessional and what a waste of time.

Liberty Travel has stolen our money. Cruise line sent our money back to Liberty Travel. No money was refunded to us. We tried to contact various persons, offices, and corporate offices at Liberty Travel. There's no one that is of any help.

We have used Liberty Travel in the past. We booked our dream trip to Italy which was cancelled due to Covid 19. Liberty Travel did not refund us all of our money (we purchased the travel insurance) and did not even offer a credit voucher through their company for the balance that was due to us. Employees provided inaccurate information. What refund we did receive took a multitude of calls and emails to get that. Have been attempting to reach them through their customer service desk phone number and emails to discuss remaining balance owed, but, not call backs, no response. Terrible customer service.

Horrible experience during this pandemic. They decided that they are not going to refund all of our money even when there are travel risk and bans for international traveling. They decided that they would keep $300 of my money.

Liberty Travel has always been our place to book great vacations, all have been fantastic. Trying to get our refund since April has been a bummer, even with insurance protection! I actually canceled in March but Liberty says we canceled April, either way it's been too long. Maybe we'll see Paris in 2022.

Would not refund my stay even though I was forced to cancel due to COVID. My flight was cancelled and there was no way for me to even use the room. Disappointed. Marco refused to refund the amount of the hotel stay because he said Rome was not impacted by the virus on March 1st. My flight had already been cancelled at that point. The airport I was supposed to fly out of was even closed by the time we were supposed to leave. Absolutely horrendous. Terrible customer service. Weeks for anything to be refunded and they refuse to refund the final hotel. Severely disgusted.

In October 2019 I booked a trip to China to celebrate my daughter’s graduation. In March 2020 as concerns began to grow surrounding the Coronavirus, I contacted my Liberty Travel agent as my daughter and I would need Visas and these are time sensitive documents. I was repeatedly told that the company was dealing with an onslaught of customers. Then the flight bans were put into effect. I was increasingly stressed both mentally and physically working full time as a nurse in NY. In mid April I was told my concerns were being escalated to Liberty Customer Retention Team and I could expect a response in 7-10 business days. Long story short, despite multiple attempts to follow up, as of June 4, 2020 I have not heard from Liberty Customer Retention Team. I am trying unsuccessfully to also deal with Trafalgar, but am directed back to Liberty Travel.

My wife & I booked a trip at the Fayetteville NY office in Dec 2019 to go to Germany for the 1st week in May. When everything was cancelled due to the Corona Virus we were promised a cash refund for our car rental & a guided tour of Potsdam Germany. We were also told we would get a credit/refund for our round ticket plane tickets from Lufthansa for our flight from Toronto to Germany. It is now over 2 months ago that the first refund promise was made. We have received nothing. Liberty Travel is now not returning calls, not returning emails & the corporate office phones are only taking messages thru a phone recorder.

I never use travel agents but against my better judgment used the worst Liberty Travel for my great friend's 40th birthday trip. My uncle passed away and his funeral was the same weekend as the trip. Liberty neglected to add my trip insurance and when Janelle added it, it was too late to file a claim through the insurance as he passed away on 1/5/20 and the insurance was added 1/6/20. Every time I tried to contact Janelle, I received out of office, so I had to start reaching out to others in office. I spoke with customer service who said they sent me credit of $455 to use within 2yrs. Well, I never received that email, nor would I have taken that credit when I spent over $1000. And I never wanted to use Liberty again.

I feel duped. We used Liberty to book our large wedding group for May 2020 in St. Maarten after a friend recommended them from their Jamaica wedding. Following some very honest conversations with my agent about my hesitation to use a travel agency in the first place, I was lured by the (marginally) cheaper prices, ease for my older family members, and options for trip protection. Now the hotel is closed, flights are cancelled, and we cannot reschedule our wedding in the foreseeable future as we are both doctors working nonstop battling this damn virus. We are eloping so we can be husband and wife before one or both of us gets inevitably seriously sick. Still, our refund status is currently denied and I was told "none of our other couples had to cancel, everyone is rescheduling."

I planned a group trip last March 2019 for this April 7th to the 12th 2020 going to Antigua, made the payments for my daughter and I. The Agent contacted me in February requesting the final payment for the trip which we paid. When March came and the COVID 19 starting getting bad on 3/7/2029 we notified the agent Ana out of the Yonkers office and told her we wanted to cancel the trip due to the COVID 19 which her response was we would be safer in Antigua, and we should wait to cancel, we had until 3/28/2020! I told her to cancel and refund our money, her to was very dismissive and annoyed! She stated she would do it. I called her back 2 weeks later 3/21/2020, the refund hadn’t been processed yet. She stated she was just getting to it. Which is unacceptable! At that point I was placed on quarantine, I was sick and out of work.

Planned an all inclusive trip to Jamaica in January for April with Liberty Travel agent Faith in their Springfield office, before all of the Covid 19 restrictions began. Finally had no choice but to cancel trip when Jamaica closed its borders and our flights were cancelled. Called Faith and was advised our airfare would be refunded as a voucher even after the flight was cancelled out of our control and the insurance would be placed on a Gift card.

The agents at Liberty are doing the best they can under the circumstances. They have to abide by local/state/federal regulations as far as travel cancellations and refunds. And right now, these policies are changing on an hourly basis. Insurance can only cover certain issues. Keep in mind, the agent at Liberty has to call each airline and destination accommodation for each call. And as everyone knows, in the best of times, this is frustrating. Now, with the panic epidemic-the call centers for ALL businesses are overwhelmed. Keep in mind, the travel agents are COMMISSION. They are all working from home, making less money than normal, dealing with their OWN issues of the panic epidemic and listening to customers all day while waiting for their pink slip. Be kind.

We booked an all inclusive trip to Cozumel in January. Then the virus started rolling out. In March we were told if the airline (American Airlines) cancelled the flights we'd get a refund. The hotel (Secrets Aura) an AMR Resort closed and cancelled all reservations the end of February. Finally, American Airlines cancelled the flights in early April. Our agent at Liberty Travel then said, "Branch offices were suddenly told they could not issue refunds. That someone in their corporate office in New Jersey, would be contacting us within 5 days to discuss refund "Options" (?)". It's been 10 days and no calls or contact. So I called the corp office and spoke to "Rocco". He said it could be 2-3 billing cycles before we got any refund. Liberty Travel is clearly using our money for their operating expenses right now. I want our money back!

I went into Liberty Travel in Southampton Pennsylvania in early March. Sat with a girl named Megan **. Told her I wanted to book a trip to Universal Studios for three people. She made it sound so great. I told her I’ll get back to her after talking it out with my GF. I called Megan and said, "Let’s book the trip." She sent me an invoice via email. I paid with my bank card in full. Trip was booked and all sounded great.

I originally called Liberty Travel to set up a short trip to Punta Cana, Dominican Republic from the dates of December 28 to January 2 and I was put through to a travel agent out of New Jersey. I told her what I was looking for and she searched for hotels and flights and we spoke for a few minutes about accommodation and flights. I told her I would get back to her. Well, seeing that the all-inclusive package was out of my budget, I called her back to see if she could find me a hotel and flight to Santo Domingo for those dates (mind you, I had already did some research on Expedia and found a hotel + flight for three people within my budget for those dates). She goes on to tell me that there’s only one hotel available because everything is booked...not true, but um ok.

They mess up everything. Out of office reply is standard. Book flights at the highest cost. Forget to offer insurance. Too busy to find a hotel. Make excuse after excuse. Do not use them. They are horrible. Waste of time and they get paid commissions for screwing up everything. NEVER EVER USE THEM. Better off doing it yourself. You’ll save a ton of money and aggravation.

I chose to use a travel agency to book my honeymoon knowing I would be preoccupied the month leading up to the event assuming they would keep on top of any and all details leading into the vacation. This was not the case. After being stranded at the airport for over an hour waiting to be picked up I learned nothing had been confirmed and the local team had incorrect info all over the place.

I used Liberty Travel in New Jersey to assist with a recommendation and arranging my daughter's destination wedding for November 2018. They recommended the Azul Sensatori hotel in Jamaica. We were dealing with Jamie ** and Steven **. They were so pleasant and helpful until we paid. We tried to call the hotel to deal plan the wedding and they never returned our calls. We asked Jamie and Steven to assist us as we wanted to make all the necessary arrangements. They never called us back and then when asked to help us with dealing with the unresponsive hotel, they lied and said they were calling them too and emailing them on our behalf. I sensed this wasn't true and asked for the emails they sent on our behalf.

If I could give 0 stars for how horrible the planning was I would! I started planning my trip to Cabo in June and contact "Liberty Travel" because I booked trips with them 2 times before Jamaica (best planner and trip experience ever!! and DR was ok...But this TRIP AND PLANNER (NAME) Averielle Willow Grove office was HORRIBLE!! She was never in the office, she didn't set up any kind of accommodations for my Birthday or communicate to the hotel that it was my birthday during my stay so they could have acknowledged it...Any perks we had we set up our selves. Which is why you go to a travel agency to save the headache! She absolutely had no planning skills at all! She tried to charge us extra money for the room until I told her what to do and to do her job! DO NOT EVER PLAN WITH HER. YOU MIGHT AS WELL JUST PLAN YOUR OWN TRIP!

I walked in this store today 8/20/19 and the first question that I was asked for the lady, who was in charge of the store is "Do you have documents?" And then she gave the look as if we are undocuments immigrant. I really believe that people should not judge at any customer for how we are dress, skin color or what kind of clothes do you have. I believe that her prejudicial treatment stop us to buy a package in this agency. Very disrespectful.

We did not receive what we paid for and they would not refund us the full amount. They stated we were confused/misunderstood what we paid for. They also had excuses when it came to providing evidence for example, they just switched phone companies/program and don't have the phone recordings. They are shady and sketchy. I will never travel with them again.

Livingston Mall’s Liberty Travel: NEVER AGAIN! My husband sat down with travel agent, Marcie **, to discuss our summer trip to France and London. We specifically asked for a high-end luxury vacation. We described what we wanted in a hotel...5-star quality. What we actually received was a huge disappointment. The hotel they arranged for us in Avignon, France was located outside of Avignon and on the roadside in an industrial area. There was even a graffiti strewn fence, meant to shield the hotel from the roadway. When we drove into the parking lot of the hotel, it felt like we were driving into a Jiffy Lube to get our car serviced. The actual room: We know that European hotel rooms are typically small but the room we had was hardly suitable for my husband, son and myself. It was tiny. And as we indicated in my husband’s initial conversation with Marcie, we were very willing to pay for more space.

First let me say I did not personally use Liberty Travel to book a vacation of my own. However, my son was part of a big family reunion booking and 2 agents I dealt with definitely dropped the ball multiple times on the reservation. First issue my card was charged twice for the cruise, I had to contact them to correct and refund the additional charge.