Liberty Travel

Liberty Travel Reviews

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About Liberty Travel

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Liberty Travel Reviews

Stars Rating

  • 16%
  • 9%
  • 4%
  • 1%
  • 71%

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    How do I know I can trust these reviews about Liberty Travel?
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Contract & TermsStaff

    Reviewed May 30, 2024

    If you are planning a destination wedding please be careful and read your contract before signing. Agents are misleading and non transparent. I was left disappointed and in shock on how they attempted to trap us into a new contract with a loophole we were not aware of until we read the contract. Luckily I caught it before signing the contract. Would not recommend.

    Customer Service

    Reviewed May 21, 2024

    Absolutely horrible customer service! They recommended a resort in Mexico for Spring break that was absolutely disgusting! We called their 24-7 emergency line requesting to move to a different resort and of course no one had answers or could help - it was so frustrating!!!! The worst customer service I’ve ever experienced! Go to a different travel agency!

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      Punctuality & SpeedStaff

      Reviewed Feb. 28, 2024

      20 years ago I went to Liberty, travel to book my honeymoon and I had a wonderful experience! February 17 2024 I went back to book a vacation from February 18 to the 21st to the island of Puerto Rico. The agent's name was Chelsea **. I found Chelsea to be extremely professional and very thorough. She spent over an hour and a half with me looking over options for a second location when we realized that my passport would not be valid for the time that I was going to be on vacation. Needless to say, I was a nervous wreck but clearly Chelsea knew exactly what she was doing and we picked out a lovely resort and a nice package to boot.!!! There was a tremendous amount of relief, knowing that she would do all the work for me, booking the flight, specific seat locations, and to help me with tours and restaurants. I have to say from now on I will be using liberty travel for vacation. She saved me lots of time, and I am sure lots of money I would not hesitate to recommend liberty travel for any travel needs.!!!

      Customer ServiceStaff

      Reviewed Feb. 2, 2024

      I wish I had found this site earlier. Liberty Travel does not seem to score very well. I know first hand why. I could have saved a lot of money knowing they had such a poor reputation. I booked an April 2024 trip for five people to Mazatlan, Mexico over a year ago. Nobody books a trip thinking they will never take it, so when the agent (Laura) mentioned the outlandish cancellation policy and penalty, I just agreed without really paying much attention to it (like I would really have had any choice). As it happened, I did need to cancel the trip. I tried unsuccessfully to reach Laura for over a month. I called her company phone repeatedly leaving two voicemail messages. No reply. I emailed and she immediately answered the email telling me to call her direct cell phone instead. I did that repeatedly and left voicemails there with no replies.

      I finally dropped back to punt and took anyone I could get on their main number. The person that answered listened to the situation and kicked me up to Laura's manager (Christina). I was still over two months in advance of the trip when I asked Christina to cancel the trip. That was when she reminded me that they demand $150.00 ***PER PERSON*** for cancellations. That is $750.00 for my trip. I would have understood $150.00 for the whole trip regardless of number of people, but $750.00 was nothing short of highway robbery. I protested and Christina told me she would check if any requests were made to waive this fee when I booked the trip. She said she would call me back. Two weeks passed and I heard nothing from Christina in spite of emailing her multiple requests for information.

      I dropped back and punted again on the main number. Someone named Susan answered and immediately transferred me back to Christina. I finally got confirmation that the trip was cancelled and that they were indeed rooking me for $750.00. Christina confirmed this penalty money was going to Liberty Travel, not the resort in Mexico. Christina said she looked into reducing the penalty fee for me, but it was "company policy". So, they got $750.00 of pretty much pure profit from my unfortunate need to cancel the trip. After this experience with poor service and an outlandish cancellation fee, I am done with Liberty Travel. I will never use their services again. I will also make sure none of my friends or family use their services.

      Customer ServiceStaff

      Reviewed Nov. 22, 2023

      Embarking on a journey with the hopes of a seamless vacation, my experience with Liberty Travel and their agent, Jesse turned out to be anything but blissful. In the spirit of transparency and to serve as a cautionary tale, here's my account of the unfortunate events that unfolded. From the outset, communication with Jesse was sorely lacking. Messages went unanswered, leaving us in the dark about crucial travel details. Promises made regarding the perks of the resort were nothing more than empty words, painting a stark contrast to the reality we faced upon arrival.

      We entrusted Jesse with a considerable sum, expecting elevated services and exclusive benefits at our chosen hotels (Dreams Onyx hotel and Spa, Punta Cana, DR). To our dismay, these perks were nowhere to be found. The hard-earned money we parted with seemed to vanish into thin air, leaving us questioning the value of the services rendered.

      One of the most disheartening aspects was the blatant misinformation regarding our accommodations. As a group of 26 celebrating my aunt's 60th birthday, we were assured a stay in the adult-only section of the resort. Instead, we found ourselves situated in the kids' section, a far cry from the tailored experience we were promised.

      The frustration deepened as we realized the stark disparity between what we paid for and what we received. The rooms and services fell short of the standards we were led to anticipate, casting a shadow over what was meant to be a joyous celebration. This experience serves as a stark reminder of the importance of due diligence when selecting a travel agent and agency.

      Clear communication, truthful representation of services, and the delivery of promised perks are the pillars of a successful travel partnership. Unfortunately, in the case of Liberty Travel and Jesse, these pillars crumbled, leaving us with a bitter taste and a vacation marred by disappointment. In sharing this account, my hope is that future travelers exercise caution and thoroughly vet their chosen travel partners to ensure a memorable and trouble-free experience. After all, a dream vacation should be just that - a dream come true, not a series of unmet expectations and broken promises.

      Customer ServicePunctuality & SpeedStaff

      Reviewed Oct. 22, 2023

      We booked our trip to Turks and Caicos, nine of us going. Stephanie was our travel agent. She was never in the office, always had to send emails and leave messages that went unanswered for days. We booked early, asked for our rooms to be together, they were not, when we asked about excursions. She was very unprofessional, just sent us links and didn’t help us with any added information whatsoever. When we arrived at the airport, we barely made our flight because she had entered my husband's information wrong on his tickets, and it had to be her because we booked our flights through her also.

      This resort getaway was for my husband’s 50th birthday and it would have been a lot more enjoyable had we had a professional and personable travel, agent, and Stephanie, definitely was not that. We will never book through Liberty Travel again. We never even received our final print out of our reservation that she said that she would send the week before we left. We never received it, so most of our time away was a guessing game with the nine of us, we paid good money, and we didn’t mind paying that for the vacation but the travel agent service at Liberty Travel through Stephanie was not worth the money. She didn’t assist with anything more than she had to and even what we did ask for. We more or less had to resend emails remake calls to get results … if we got results at all. Shame on you Stephanie. Goodbye Liberty Travel. You will never have our service again.

      Customer ServicePriceStaffReliability

      Reviewed Aug. 15, 2023

      My cousin was getting married and wanted us all to book through Liberty Travel Groups. There was no discount between Liberty Travel and booking on your own. In fact, it was a bit cheaper for me to make my own accommodations but the bride wanted us to be in her room block. When we arrived, our travel agent booked us a double bedroom but we’re a couple. We also asked for ocean view and got a pool view instead. The hotel switched us to a king bed with little problem but that was still annoying when you’re spending all this money and using a travel professional.

      The worst part was the transportation that Liberty selected to transport us to and from Cancun Airport. This company called Discova which the Liberty Customer Service rep even told me was giving her a lot of trouble. They are unresponsive! They don’t answer the phone or hang up on you mid conversation. They’re so rude and unprofessional. I blame Liberty. Had I known this was the transportation service that they selected, I would’ve again made my own arrangements.

      It’s obviously because of cost. They likely don’t care what inconveniences their clients because it is cheap to them. The next time I am at a wedding and they want to use Liberty Travel Groups, I’ll just have to let the bride know that I decline to use them. There is absolutely no benefit to using them at all. Safe yourself some money and headache!

      Customer ServicePunctuality & SpeedStaff

      Reviewed May 26, 2023

      I called LINDSAY ** for a trip to ITALY, my boyfriend and I were going until we broke up and needed to cancel the trip. Trying to get my refund flight information from Lindsay was like pulling teeth or worse. Let's just say she was not willing to give me ANY information for a flight credit totaling over $5000. I emailed her at least 10 times requesting an email, which she provided WITHOUT the information I needed. I finally called American Airlines who kept directing me back to my travel agent. Very frustrated. After several calls to American I finally got what I needed. I am literally disgusted in how LINDSAY ** handled me after the trip was cancelled, however she was still helping my ex with his travel plans I later find out. Apparently she needed his salesman flattery to get her through the day, and allowed me to find my own way. PATHETIC.

      Customer ServiceContract & TermsPrice

      Reviewed April 5, 2023

      We booked a cruise, Liberty told us at 4:45 a few days before sailing that we needed to pay ANOTHER almost 500.00. Royal Caribbean will not talk to me, they say they are under contract with Liberty. Liberty says, so sad, just pay it or don't sail. This was on a Friday afternoon, we sailed on Sunday. Liberty will not honor the original price, they have to keep Royal Caribbean happy, don't care 1 bit how they treat their customers. When I call it's 24 to 48 hours to get a phone call. If I didn't mess up, Liberty Travel did. So we had to pay for for Nikki's mistake. They don't want to fix their mistake. The word incompetent comes to mind. We will never use ANY Travel agency again, or sail RCCL. Watch for the last min price change a few days before your vacation. I do have my documents to prove it, and to use a lawyer if it comes to that.

      Customer ServiceStaff

      Reviewed Dec. 9, 2022

      I’ve used Liberty Travel in the past, but this has been a nightmare. In Jan 2020, I booked a tour to Egypt for my mother’s birthday. It was scheduled for the spring, but then the pandemic happened. Shortly thereafter, my mother was diagnosed with advanced cancer and couldn’t travel anyway. I was able to get the money for the flight back, but Liberty’s tour partner said I could get a voucher to use until the end of 2022 instead. The location where I scheduled the tour closed down, so Liberty customer service transferred me to an office in another state for help.

      I wanted to cancel the tour as Covid raged and my mother could no longer travel, using the money to help with her meds. But because I didn’t work with them from the beginning, and I guess because they aren’t making a commission off me, they have been really unresponsive. The manager responds to maybe every 6th email I send. I know that makes me sound like I am hounding them, but when I don’t hear back, I tend to follow up. Anyway, it’s the end of 2022 now, and I’ve submitted multiple doctors' notes to Liberty as well as, ultimately, my mother’s death certificate, and I still can’t get a refund. Or a call back.

      I even offered to still go on the trip so I don’t just lose thousands of dollars, but I can’t get a response. It stinks having Liberty as the middleman here because the company obviously doesn’t care. If any of their associates were at risk of losing all that money, I’m sure they would want someone to be sympathetic, but they clearly don’t value their customers. Seriously, don’t use Liberty Travel.

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      Liberty Travel author review by ConsumerAffairs Research Team

      Liberty Travel is a traditional brick-and-mortar travel agency with a presence in several major cities in New York, New Jersey, Philadelphia, New England, Illinois, California and Florida.

      • Travel consultation: Travel Experts provide one-on-one consultations with every booking as part of the company's service.

      • Price-beat guarantee: Liberty Travel undercuts competitor prices for any part of the booked vacation by $10 per adult and $5 per child.

      • Travel protection and insurance: In addition to booking flights, cruises and hotels, Liberty Travel offers traveler's insurance.

      • Worldwide destinations: Clients can choose from popular destinations all over the world and exotic destinations that are off the beaten path, with destinations on all 6 habitable continents. Enjoy the unique flora and fauna found in Australia and New Zealand, before heading up to Asia to explore China, Japan, Thailand, Loas, Cambodia, Singapore and more.

      • Wide selection of cruise destinations: Liberty Travel's list of cruise destinations includes Alaska, Canada, the Caribbean, Europe and many others.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Liberty Travel Company Information

      Company Name:
      Liberty Travel
      Year Founded:
      69 Spring St
      Postal Code:
      United States