Liberty Travel Reviews

When I asked for a Budweiser beer in the bar in the Lobby, I was told that they only serve Presidente draft beer which tasted like muddy water. Also when we first arrived we were told by the concierge in the 9th floor that we were entitled to a continental breakfast whichever day we decided. So we requested it for the following day at 9:30am. No one showed up. So I call the front desk only to find out that the supposed Continental breakfast was a pastry and a coffee and I told him to forget it.

We spent $6400.00 dollars on this all inclusive vacation. We were so disappointed and disgusted at the whole thing that my wife checked out 3 days early and had to pay for an additional flight and taxi to come back home. The only reason I stayed the duration was because it would have been even more of an expense. I am writing this review to spare someone else the expense and nightmare that we experienced.

When we got back home and contacted Liberty Travel and requested to be reimbursed for the 3 days that my wife checked out early. We were told that it would take some time and that they were in contact with their rep at the hotel to see what could be done. ** who is a manager at this location has emailed me and spoken to me over the phone and has kept stringing me along week after week with lame excuses. We have been back 1 month and a week and no reimbursement.

I regret us having put our trust in Liberty Travel and will never do so again. They are as much to blame as this horrendous hotel because they recommended it. If you do not want to experience an appalling vacation, do not go through Liberty Travel or this dungeon of a hotel. I had already written a horrible review about a vacation my wife and I took to Aruba and booked through Liberty Travel. Our vacation was a horrific mess. And we spent $6400.00 for airfare and Hotel. On 10/11/2016 someone from Liberty Travel wrote down a couple of lines in response to my review from some supposed customer excellence department stating that they would try and find an amicable solution. My vacation was back in June 2016. They have done nothing since and will not do anything. Once they have your money, they couldn't give a damn how your vacation turned out.

I strongly recommend that anyone contemplating making travel or vacation plans with them either look for another Travel agency or better yet do it on your own. DO NOT PUT ANY TRUST IN LIBERTY TRAVEL. They wrote this on Yelp to deceive and MAKE THE READERS OF MY REVIEW BELIEVE THAT THIS WAS TAKEN CARE OF. As I mentioned they have done nothing and will do nothing.

Update. Some lady by the name of ** who works for Liberty Travel Corporate has the nerve and audacity to say how sorry she is about our horrendous vacation. So she offers me a $300 credit to be used for any future vacation. Liberty Travel must take their customers as brainless morons and think that I fell off of a turnip truck. Liberty Travel has no integrity.

I asked Brianna for a phone call the day before we left on our cruise to see about an upgrade. Not only did I stop in that day (she wasn't in yet) and sent an email, I called her around 2 pm, 5 pm and 7 pm only to be told each time that she had other customers and couldn't call me back or answer my email each time I called. She was too busy helping new customers who were in the office instead of me who was leaving very early the next morning. I won't even say how much was spent with Liberty Travel for this once in a lifetime cruise for a family of 4, plus another couple that also booked with me, but it was well over $10,000!

I did get a call from the store manager Jeri ** at 8:41 pm the night before I left with more excuses. I did call Jeri tonight on the same phone number she called me from but was told she's not working at this time and I should have not called her on this number. My cruise was impacted by Tropical Storm Darby which included an itinerary change and excursion cancellation. With 2 families booked with Liberty Travel, I would expect some kind of contact. My brother who was also on the same cruise had many updates from his own travel agent as he did not use Liberty Travel.

I have spoken to several other travel agents who tell me that a refund within the time frame of these cancellations is a no-brainer and the money should already be in my pocket. My educated guess is that Liberty did do these cancellations in a timely manner and now are working thru a penalty charge from Beaches and I'm left holding the bag. This is our 5th trip to Beaches as a family and NEVER AGAIN LIBERTY even though I used them for all my other trips. My new mantra is NEVER NEVER AGAIN LIBERTY GARDEN CITY. In my opinion when the manager speaks no real truth leaves his lips.

In addition to the lack of info that was provided, we were told we'd get info/call backs but those did not happened unless we followed up with phone calls or emails. I even contacted its corporate office in NJ. The customer representative from NJ told me that she had verbally spoken to the manager at Selden, who was out of the office until Oct 19, and that the manager would call me the following day. To date, I have not received a phone call from the manager.

They told us that we cannot get a full refund because it wasn't a covered reason. They told us that we would lose $300 per person, if we canceled. Perhaps if information was conveyed correctly AND supporting documentation of the cancellation process/guidelines were given, I might think differently. No such thing happened. PLUS after two phone calls to corporate office, I am still waiting to hear back from them even though I was told someone would get right back to me. My husband and I take vacations about three times a year and I will never use Liberty Travel again and I will never refer anyone to them, despite the industry that I am in.

From May to October we still don't have this tripped booked and we don't know what to expect. I finally got in touch with her supervisor and she said Ashley is very busy and is working hard. This company has so many bad reviews in multiple travel sites. There is no reason to use them. Sent the supervisor an email saying answer our questions or refund our money. We leave in 2 months. It has been 6 months of struggle. Oh and Ashley lost my sisters AMEX credit card info TWICE. This company has to be in business from people like me who used them once. I can't imagine anyone using them twice. It is not worth it. There are other agencies. This is a 10,000 dollar trip. I don't feel they are any cheaper. It is not worth the aggravation and I am not convinced this trip is going to go well.

In order to resolve this, my wife had to be re-booked with a new seating position far from mine which I paid extra for to be in "A" boarding position. This is not how this should have played out but it was the only way we could get checked in. Needless to say we will not be booking with you or Liberty Travel again as we were advised by the Southwest Airlines supervisor who told us you did not handle the booking properly. He said, "Whatever you do, do not use that travel agent again". And we won't!

I finally called a supervisor named June to get a response from the travel agent which I did, but June promised to call back the next day to follow up. She didn't call, so a day later I tried to call her "direct line" she gave me (someone else answered and I had to play 20 questions to get to June) to ask why she didn't follow up. She indicate to me that the "team leader" who is the direct supervisor over our agent wanted to call me personally. June then stated that the team leader was right across the hall and that she would call me back "immediately." Anyone want to guess if I ever got that call back?

After finally being able to review the information, I found out she had the wrong names on the itinerary and didn't book the flights for my mother, niece or nephew! I immediately called the agent who assisted me that day and asked if it was a typo or mistake. She told me she would contact my travel agent who was on vacation and get back to me. I waited about an hour and called her back. She told me that my agent said I didn't book flights for my mother, niece and nephew. I asked the agent why would I book only a hotel for them but a flight and hotel for my husband and daughter. How are they supposed to get there?!!! After a long silence, I asked her if there was still availability on the flights. She told there were but now they were $300 more per person!!! Then she tried to make an excuse for what happened and make it seem like I wasn't clear enough in my instructions to my agent! I will never use this company again!

I frantically have to book a new trip elsewhere because I had already planned the trip for June 2014. I asked ** when my money will be refunded because she booked the trip for the wrong month. I was given a partial refund and told I can use the airline tickets for up to one year. I was not happy with this but when I tried to contact **, she mysteriously was no longer employed at this company. I now had to deal with **. This new person was worst than **. She never returns calls or emails on time. We tried to use the airline tickets but she waited until after the one year mark to respond and now we can't use them. There's nothing like $1600 down the drain. During this whole process I received several internal emails from Liberty Travel so I know that they like profit off of these kinds of mistakes. Beware when using this company.

The hotel gave us a cot which sunk in the middle. I called our travel agent and she was very rude and said there was nothing they could do. I told her she should have told us they only had double beds as if we knew that we would have taken the extra room. I then called corporate and later that day they send up another double bed. Now my suggestion is please do not use Liberty Travel, they care nothing about customer service, their only concern is to make money!

I spoke to her about this and she informed me that Liberty could not wait for the money, that I had to come up with it or the reservation would cancel from her system. I said ok, so call the hotel and she informed me that she couldn't, so, I took the initiative and emailed them directly. They quoted me the same price that I was getting from Liberty for the hotel so I contacted ** and told her that they said all I had to do was put a deposit of 2 days down and they would save my room and I could pay the balance when I arrived. I was ecstatic!

I told ** and she told me not to call them and book that she would contact them and see what she could do. I complied with her and waited!! She told me if I canceled she could only refund $200 out the $300 that I had on deposit, okay, this is their policy, which I don't believe is smart, but, whatever. She then read the emails that I was sending to the hotel and said that I went behind her back and said I was being hounded for the money by Liberty. Wrong choice of word on my part, but, that's neither here nor there. Now she emails me and tells me that I should just cancel with her because she feels that I can't be trusted, when she knew full well that I had contacted the hotel directly!! If she couldn't do what was best for me, then I had to do it!! I found the flight myself and I spoke with the hotel myself!! Now she is playing baby games and not responding to any emails!!

This is the only way you can get in touch with her btw, I called several times yesterday and was told she with a customer or on the phone!! Little do they know that I drove there and parked off to the side where I could see her desk and called and was told the same thing, so they were lying for her because she didn't want to speak with me!! Still after that I emailed her today several times and asked her to either cancel or see what she could do with the hotel so she could still be in the loop but, she hasn't canceled or answered me!! This is supposed to be a professional!!!

Now she is holding me hostage, because if I book myself with the hotel, they will have double booking! I will NEVER again use them, especially her!! Very poor business practice!! When they want the money, or the deal, they are all over you, after that you are trash!! Oh and btw, last year she screwed up my reservation and I still went back to her again!! Shame on me for that! Do yourself a favor and stay away from Liberty Travel in Swansea, MA especially **!!!

Fast forward to two weeks later, an unexpected event caused my husband and I to cancel our trip that we have not even fully paid for and haven't taken. When we showed up and informed them that we were canceling our trip, ** insisted that we wait for him. 45 mins later we are still waiting, so we spoke with someone else. One agent told us we would get a full refund. We were happy. Two days later the manager calls and informs us that we were only getting 200.00 back of the 500.00 we deposited. They said it was a cancellation fee. We were not informed of said fee nor did they tell us what that fee was for - was it for the hotel or was it their fee and if so, why weren't we made aware??

Of course we asked these questions and no one answered them. They took over half of our deposit in a cancellation fee that seems suspicious to me. Will NEVER EVER USE THEM AGAIN!!

And the best part is I got all these DOWNGRADES at a mere $500 over the original price. Then if that wasn't enough, the return flight had to make an emergency landing (not Liberty's fault). My daughter couldn't wait until the next day for another connecting flight so they had to get a rental to get home in time for prior commitments. The airline offered to refund the return portion of the flight directly back to us but Liberty convened and tried to keep the refund and offered us a travel coupon that was good for another crappy vacation....but it didn't work. TAKE THAT! LIBERTY TRAVEL!!!...you SCUMBAGS...never again.

Every time I had to ask additional questions, she would either not respond for days or not respond until I followed up again. She told me she would not recommend on place I asked about. But then didn't offer any other suggestions. She is the expert. She knows what I'm looking for so if she is not recommending this place then she should automatically suggest another. She didn't give me any other ideas, nothing at all. That is her job. I shouldn't have to ask her to do her job. Needless to say, I stopped contacting her and moved on to other travel agencies.

Finally, I have had to be the one to pursue access and solution regarding the situation generated by Liberty Travel. I am beyond frustrated with the current approach, tone and lack of transparency/access. Therefore, I am left to take my experiences and wish for accessible resolution to social media. Please contact me.

He was apparently annoyed we were being smart consumers and shopping around and called back one of the other travel agents and said I had left all the credit information with him and it was pretty much a done deal. The other travel agency dropped our seats on the plane assuming he was being truthful, which he wasn't. I called to speak to a manager and she backed up her salesperson. In the end we booked with the other agency with the price promised. If you are planning a vacation and want to work with honest professionals do not even waste your time at Liberty Travel in Little Falls.

When I called the hotel directly, I was told that the confirmation number Liberty Travel supplied us was their own and not for the hotel. It is less than a week until our trip and we do not know that when we arrive at our destination if we will have the specific room we paid for IN FULL or even have a room at all. This agent kept giving us the run around, stalling for time, which is a tactic this agency uses to make sure the customer does not cancel the trip and they still receive their commission. This is a scam and Liberty Travel and this resort are probably in cahoots with one another to scam unsuspecting customers. I am going to make a formal complaint with the BBB and the Attorney General's office. This agency should be investigated. They take money for a product and do not deliver any confirmation or guarantee. STAY AWAY FROM LIBERTY TRAVEL!!!! DO NOT DO ANY BUSINESS WITH THIS AGENCY OR DENISE **!

But I wondered if the hotel's lack of desire to accommodate us stemmed from the fact that as of September 20 nearly a month prior to our arrival our documentation included a note indicating that Ms. ** had not confirmed our flight itinerary with the hotel. Despite the fact that our airline arrangements had in fact already been arranged and confirmed by that date. Ms. ** seemed unaware of the additional 6 Euro per person, per room fee which inexplicably wasn't charged until the next morning.

Once we began our cruise, Royal Caribbean repeatedly confused my stateroom-mate's charges. It wasn't until the 5th day (of a 9 day cruise) that the issue was finally resolved. I realize that Liberty Travel nor our travel agent were (or should have been) responsible in any way for our personal ship charges, but we were having such a difficult time at one point I questioned whether my understanding of the Cruise lines charges and policies was incorrect -- and hoped that she might assist the cruise staff to explain the procedures to me. However, Ms. ** was on vacation as she mentioned several times during this trip. Although she didn't say that she WOULDN'T help, the fact remains that she DIDN'T.

Ms. ** arranged for the transfer from the cruise port back to another hotel in Rome. For reasons known only to Ms. **, the bus was scheduled to arrive 2 1/2 hours after we debarked from the ship at 8:30am. Seating in the pickup area was limited so our group literally stood in the parking lot for two and half hours. The second hotel was a total dump (with 4 stars no less). My attempt to convey my discomfort resulted in me learning that Ms. ** prefers and rests best on very hard mattresses. Good for her. My bed was not only hard -- which would have been fine with me -- but I could feel the wire because the mattress had no padding. I didn't expect her to intervene and get a new mattress, but maybe note my comment for a later review of the hotel's suitability for future customers. She made it quite clear that she was not entertaining any discussion regarding our view of this trip -- she was on vacation.

At no time during this 13-day trip did Ms. ** gather our group together to provide information or updates. Even when it resulted in miscommunication within the group. Ms. ** created and fostered friction within the group that wasn't resolved until just before we returned from Rome. This was uncomfortable and awkward at times to say the least and to my mind, completely unnecessary. When our flight from Rome was delayed by two hours and we missed our connecting flight from Newark, NJ to Dulles Airport, I made my own arrangements to catch a connecting flight to another nearby airport. At the ticket counter, Ms. ** approached me, loudly demanding to know what I was going to do, if I was in the group or out? I was completely taken aback at this because for the past two weeks, she clearly and repeatedly expressed her "on vacation" status. Why would I now expect any service from her?

A couple of days after returning home, Ms. ** sent an email to the entire group expressing her view of her vacation thanking those whom she enjoyed spending time with and telling unnamed "others" it was an experience. Considering that this happened to be my vacation as well, I would definitely conclude that I, too, had an "experience" one that I will not repeat. I attempted to contact Liberty Travel several times to relate my dissatisfactory experience without a response of any kind from anyone. So I guess Liberty Travel is on vacation.

I got to the point of being so angry that I demanded they opened up their excursions where they finally decided the 6" waves would be OK to take out a small sailboat (forgot what it was called exactly), the horseback riding excursions prices were completely and utterly ridiculous! I ejected to catch a local riding down the beach with his horses and asked him about his price, $25.00 an hour, and although funny at times and you may see some interesting sites along the way to say the least, lol it was one of the highlights of our trip that we still laugh about to this day. We were not told about any of this and led to believe this would be a vacation of a lifetime, yup that it sure was! We would NEVER book through Liberty again.

After doing extensive research on Liberty Travel and talking with 3 former employees I found employee ratings no higher the 3 stars and customer service rating only 2. If a company cannot hold customer service to the highest standards and employees are not very strong in the field then it wouldn't be my choice. A company is only strong as it's leadership. Also unknown to me to Liberty Travel was bought out by a company based in Australia. I use to book several trips through them years ago and will no longer use them for future travel. So sad because this use to be an amazing company with high standards. I've always been wary of booking complete packages online but from the nightmares I've read online about them I'll take my chances with another company or book myself.

In August I went online to look at our cruise and book some excursions. I could not access it. I tried calling to no avail and NO RETURN call again. Finally get her and she says our booking number has changed and not sure why but will find out and call me back. NOTHING..... Now we are less than 5 weeks out and we call Wed to see if there are any upgrades or amenities. We are told that now they have moved our cabin and gave us a whopping $75 on-board credit. So I ask if our boys will be able to fit on the upper berths and I was told they should but their feet might hang over. I said no I mean weight wise. She says “yeah it should be fine.”

I called Royal Caribbean Wed night and was told the berths have a 185 lb weight limit!!!! Not going to work. Now it's Saturday and we are no closer to getting this resolved because Royal states they can't do anything until they speak to the agent. They have put a cabin on hold but said we might have to pay more money. I told them not going to happen. This was the agent’s fought. We paid $4000 for this cruise and it has been nothing but a huge nightmare from the door. I feel at this point they should give us our money back so we can book from someone reputable or move us to a quad room or something that our boys will be able to fit/sleep comfortably. If this wasn't going to work (ocean view stateroom) they should have said something when we requested that due to me telling them our boys are over 6' and go 190 and 260 lbs.

When we got to our destination our excursions were never booked. From the time we booked the trip until we left for our trip it was chore for us to get any information from our agent. She never returned our calls or followed up on things we asked. Others on our trip had the same or worse experiences. They can write their own reviews. I know we will never use Liberty Travel again.

Contrary to the above statements, Liberty Travel does NOT always honor the transport from the airport to the hotel (and vice versa on your return trip) as a no-additional-cost MyTime perk, which certainly catches the traveler(s) by surprise. We elected to travel to the Melia Caribe Tropical resort in Punta Cana in May 2014 upon the recommendation of a Liberty Travel agent who informed us that this resort is one of their MyTime locations.

For purposes of full disclosure, when we first booked our trip, the Liberty Travel agent offered to arrange the airport-hotel transportation with what he called a company we exclusively work with (without naming the company) for an additional US$77.00 in our travel package. We declined the offer, thinking it an unnecessary upgrade option, given the expectation that we would simply use the basic MyTime transportation without incurring additional cost, based on the Liberty Travel video, brochure, and email communication with the agent. Just before the trip, we double-checked on the travel plans and MyTime perks with the Liberty Travel agent. With regard to the transport, he instructed us, “Just look for Olympus Tours in the orange polo shirts,” and reassured us that, “They are a great company and will take care of everything for you. They already have your flight information and know when you are arriving.” (documented in written email communication).

However, upon arrival in Punta Cana and finding the Liberty Travel MyTime /Olympus Tours counter at the airport as we were instructed to do by our Liberty Travel agent, there was much confusion about our names not being on some list. Eventually, Olympus Tours agreed to transport us, but charged us US$26.00 in cash for a one-way ride to the resort. At the end of our trip, we again had to pay US$26.00 in cash for transport back to the airport. While we were in Punta Cana, various Olympus Tours and Melia Caribe Tropical resort staff informed us that (1) the transport should have been covered as part of the MyTime program as we had expected, and (2) our Liberty Travel agent should have placed our names on the Olympus Tours list for transport from airport to hotel and vice versa. Furthermore, Olympus Tours offered to reimburse us in full in cash, as long as we could get our Liberty Travel agent to confirm that we were on a MyTime trip.

So, once we got to the resort, we immediately contacted the Liberty Travel agent. Much to our shock and dismay, the agent refused to help, telling us that we should have paid Liberty Travel in advance for the transport through Olympus Tours. He informed us, “You are entitled to the MyTime transfers because of the resort you're staying at but you would have had to pay for that with me in advance for them to have your name on the list showing you paid.” (documented in written email communication)

His response: “I'm sorry you feel that way but transfers are not complimentary with MyTime. The only time transfers are free is when stay at a [S]andals resort and the representatives at Olympus know it's not free so I'm not sure why they would tell you that. I wish Olympus did provide free transfers for our guests but unfortunately they do charge which is what we pass onto our clients.” (documented in written email communication).

As any logical thinker or lawyer can see, the Liberty Travel agents description of the airport-hotel transport is the exact OPPOSITE of that in the MyTime video and brochure. The agent insisted that we should have paid a transport fee to Liberty Travel in advance, although the MyTime program describes the transport as a no-additional-cost included perk. We were left to figure out and pay for the transportation on our own, both directions.

We contend that Liberty Travel should put a disclaimer in their MyTime video, brochure, and any other forms of advertisement that NOT all of the perks described are available at every MyTime resort, if what our agent says is indeed true (e.g., airport-hotel transport included only at Sandals resorts). Otherwise, Liberty Travel should be charged with FALSE ADVERTISING. Furthermore, if Liberty Travel was truly just passing on the Olympus transport fee as the agent mentioned, we find it curious that Liberty Travel would charge US$77.00 for a transport costing US$52.00. At this point in time, Liberty Travel has no interest in reimbursing our US$52.00 for the unexpected transport fees. We have lost trust in Liberty Travels’ ability to provide clear, accurate, and consistent information.

8 days later she was diagnosed with breast cancer. Surgery was scheduled for a double mastectomy one week before our trip. We had to cancel. We got money from Royal Caribbean but nothing from Liberty. After waiting approx 5 months the insurance company denied our claim stating pre-existing condition. We were able to prove that nothing was diagnosed till after insurance was purchased. We appealed and denied again. We weren't looking for money back, but just to reschedule.

I immediately called my agent at Liberty Travel to discuss this situation and other concerns... This matter is very important to know as well! She said that she would FEDEX overnight my vacation package which would arrive today, Friday, October 4, 2013. I received nothing from FEDEX. She never bothered to call me to advise me that she mailed them via USPS regular mail. NOT professional by any means. I have found communication to be VERY POOR after LIBERTY TRAVEL gets their money... bottom line! A more important bottom line... if I had not made that call to Grand Pineapple, I would never have known about the "closed for renovations" situation and would have arrived in Jamaica to that nightmarish surprise. I DO NOT RECOMMEND DEALING WITH THIS MORE THAN SUBPAR LIBERTY TRAVEL.

Now here I am at the resort with only spending money and we are told she never did the upgrade. I call her and she says, well, it was a miscommunication and there is NOTHING she, or Disney, can do. Unless I buy the upgrade now. Which I can't because I don't have the money on me since I only spend spending money so as not to lose anything. So now all my hardwork and planning for a romantic one-year anniversary trip went to all. All Liberty TRavel offered is an, "I'M SORRY." Horrible. Horrible. Horrible."

First, Ms. ** gave us the incorrect due date of the deposit, leaving us all scrambling to make the deposit earlier than what was initially told to us. Then, Ms. ** took it upon herself to place us on a later flight when making the reservation without our authorization. When we realized that we were placed on a flight (after the flight was booked and ** sent us the flight confirmation) that the flight that ** placed us on would arrive at our destination 4 hours later than we agreed to, Ms. ** informed us that she made a mistake and that we would have to pay more money for the earlier flight AND a change fee if we wanted to be placed on the original flight. She also advised us that we would lose a portion of our deposit if we chose to not take the later flight that she had mistakenly booked us on and wanted to cancel. Only after heavy insistence on my part did she make any effort to correct.

Now when our final payment is due, Ms. ** takes it upon herself to charge my credit card double the amount that I authorized for because she "thought" I was paying for another member of the group. The "thought" is completely unreasonable and unsubstantiated because prior to the payment being due, I had asked ** (via email) how much was due for each member of our party, and she told me $314 each person. I then spoke with her manager, ** (because ** was out of the office the day the payment was due) and made it clear to her that only $314 was to be charged on my card. Instead, my card was charged double the amount, $628. Under no circumstances should my credit card been charged for more than I authorized, especially for someone else's expense.

I then called to speak with Ms. ** and she was unapologetic and simply told me that I needed to call my bank. When I asked to speak with her manager, **, she too was unapologetic and reinforced **'s sentiment of 'it was too bad, a mistake was made, and now it was up to me to contact my bank to ensure that my charge was in fact reversed'. She even went as far as to ask me what did "I want from them?" Well, what about good, courteous customer service? Our girls' getaway experience has been ruined by this poor customer service. I will NEVER use this service again and will warn everyone of this terrible company!!!!

Anyway, I only had 2 hours before my flight left so I called the Liberty Travel PA and spoke to the manager. She told me it wasn't their fault. I should have researched as well. She was rude and unprofessional. She said I signed the contact which would hold them liable. I was so angry, but I was also running out of time. My kid’s sitter would be leaving that night so I had to catch my flight. I had to pay almost 2,300 for a flight and hotel. The next flight out to Russia was in 2 days. I had to leave her all alone. She spoke little English and was crying. She had no clean clothes left, and she was in another country where no one understood her. They still won’t admit to their mistake. It was the worst travel experience of our lives.

We flew to Jamaica. Her flight was 4 hrs behind mine. I took a bus free ride to the hotel. However, Liberty forgot to add her to the JTL bus ride. I had to pay a taxi $160 to get her. Our last day came so we packed and rode a bus to the airport (2-hr ride that I was never told about.) I first went to the ticket counter and checked my luggage. I followed Anastasia to the ticket counter. The agent told her that she could not fly.

Liberty Travel was sending her back on a different route. She would be going through a country that required a visa. I called Liberty Travel in PA and she told me that I signed the contract; that would not hold them responsible. She and her staff were very rude and seemed to have no care for us. I had to pay for a hotel for 2 more days and a flight to Russia because the next flight there was on Sunday and we were supposed to leave Friday. I paid $1908 for the flight and $360 for the hotel. Please beware of Liberty Travel in PA. I am in the process of getting a lawyer to be compensated for all we have been through. I am in the hotel with no luggage at all writing this.

This is a lie. She is not taking any responsibility at all. In fact, she puts the blame on us for not calling her when we arrived so she could move us. She did just tell me that the hotel will give us 3 nights free, but the hotel was so poorly run we wouldn't even consider paying for airfare to stay there again. This has taught me never to use a travel agency again. We would have been better off doing our own research but since four of us were involved and traveling from different cities, we thought a travel agency was the way to go.

A warning to anyone considering using Liberty Travel: proceed at your own risk. Don't expect them to stand behind their services. Once they've made their commission, you're on your own.

I finally got to the point. I spoke to the manager, who told me ,"I have to speak to the agent prior to offering you any kind of compensation ..." So then, I was routed to the corporate office, whereby 5 days later, I heard every excuse in the book and lies reported back from what the agent offered the managers. I was completely offended to say the least. I asked again for a different room and was told that, "We're not going to pay for an upgrade(!) and the only thing we are going to offer is a $50 refund," on a $2200 cruise fare. That's all I'm worth, $50?!

So I called the cruise line myself and got satisfaction with them directly! Why is it that Liberty Travel can take a commission and not do one thing to deserve it?! They are worthless, uncaring, unprofessional, lazy, inconsiderate. Never use them!

They felt that it was not their problem and felt that they did not need to make corrections to any part of it. We tried numerous times to reconcile this discrepancy with them. This was their mistake and they did not want to take responsibility for it. I am disgusted by their customer service, or should I say lack thereof? I will never again use Liberty Travel. I am thankful for the fact that I thoroughly checked the documents as soon as I received them or we would have had a terrible experience upon arrival.

Liberty's claims of no responsibility, even though they recommended these two hotels, is completely ridiculous. They claim that they are not responsible because they use "Travelbound" for information, which really means the customer is ultimately responsible. This is why it is ridiculous to use Liberty to make any travel plans abroad. In addition to writing numerous letters to Liberty, all this has been documented and filed with the New York Times Travel Editor.

When I called her out on it, she told me it was not her choice but the resort’s choice. She said she would let the wedding coordinator know that we would have a group of people. What good was that going to do? Moreover, when I reached out to the wedding coordinator, they had no correspondence with the travel agent. When I called the resort to ask if they knew we were bringing a group of 28 to their resort for my wedding, they had no clue. I was then instructed to gather all of the information from the travel agent and work directly with the resort, which I am now doing.

In addition to not following through, a close family friend called to book for my wedding last week, and the travel agent told her the resort was booked! Therefore, our friend called Apple Vacations and booked on that same telephone conversation. She was informed that this was their downtime through Apple Vacations and there was ample availability. I had confirmed with the travel agent that she could handle east coast and west coast travel; however, each time I would ask her for her recommendation on what good flight prices were from west coast to the Caribbean, she would say she was not sure.

Needless to say, I found a better rate than my travel agent and booked my own flights to Jamaica. At this point, what was the point of utilizing a travel agent? When I called to speak to manager of the North Hills, Pittsburgh location she asked me to speak directly with my travel agent and work out my concerns with her. If I was dissatisfied, why would the branch manager not try to help me? There was no consideration of the fact that my family, friends, and I had already given them a large amount of money and perhaps they should work alongside of us to make sure we were happy.

From that point forward, my travel agent’s emails were ill prepared, forgetting a proper greeting, or a proper ending; not a shred of customer service etiquette to be found. Her email responses were delayed and when she did, her response was to the point and partially helpful. The most stressful part of planning my wedding has been utilizing Liberty Travel. Not one person that has utilized this travel agent for my event has given me positive feedback, and have questioned my decision to continue to work with them. I chose to continue this business relationship based on the hope of an upgrade at the resort beings that was what was told to me through so many bookings for my wedding. However, once learning that this was not a possibility due to her error, I have washed my hands of Liberty Travel as of today. I will continue to work hand in hand with the resort, and spread the word not to utilize this agency for anything.

I work for a $4 billion company that is built on service, and I cannot imagine based off of this experience how Liberty Travel is keeping their doors open offering this type of service and troubleshooting. This travel or location was not engaged at all in the overall experience of their customer. A wedding is supposed to be a happy event in one’s life. Liberty Travel has not only made this journey miserable for me, but for those trying to travel to our event as well. Shame on them. Complete disappointment. I would discourage any bride thinking of using this agency. There are better-equipped professional agencies out there that will cater to the needs of their customer. It’s not worth it. We could have utilized Expedia, booked all of our guests travel for them, and been better off.

Yesterday, I received a call from our agent. As of July 1, Air Jamaica would no longer be in business and that we would have to go with another airline and lose a half of a day on our trip. I asked if I would be able to cancel our trip and get a full refund. I was told no. I asked if they would take money off our trip because we lost time, and the answer was no. I feel that it reflects on Liberty Travel, considering this was the travel agency I went with. I understand that they have nothing to do with the airlines. Neither do I!

Today, I called and spoke with the rude manager. She said that if she took money off my trip, she would have to do it for thousands of people. Liberty Travel should! I have used this travel agency for the past 26 years. I will not use them in the future! This August, I plan on taking a trip, just my husband and myself. I can tell you I will not use this travel agency to do so. Considering I book for 6 people every year, they have lost a lot of my money! Today, I was told that I can get my money back but it would take three months to do so. This is just bad business in my opinion. I'm a dissatisfied customer!

My family had a contract with Liberty Travel in Flushing, NY. We were supposed to be in Florida from January 14th to 17th with airplane tickets, hotel, rental car and 4-day hopper ticket in Disney World for family. According to the contract, I have to pickup the Disney tickets at the hotel. So we went to hotel to check-in and asked the front desk people to give Disney 4-day hopper tickets. But the female worker at the front desk told us to go to Disney World to pickup the ticket because they don’t have it. So we called Liberty Travel and my agent, Rio, was off on January 14th Saturday. Another agent, Grace, at the same Liberty Travel office at Flushing tell us to pick up the ticket at the Disney World.

So we went to Disney World and checked with Disney World ticket booth lady. The lady says there is no such reservation for 4-day hopper ticket for 4 people. She told us the ticket number that we had in voucher is wrong. Because the reservation number is supposed to be with three first-letters of my first name and one last-letter of my last name plus some numbers, (e.g., Brian R. should be BRIS), but we had strange initials. In front of the ticket booth, we called Liberty Travel and the agent, Grace, and the ticket booth worker was finding the 4-day hopper tickets for 2 hours, but they could not find the tickets at all.

The travel agent, Grace, told us to buy the one-day hopper tickets for my family and bring the receipt with me when I come back. They will refund us. And next three days, from 15th to 17th, we have to deal with Rio who is our agent. And she disconnected the phone call because that is not her job. So we bought the tickets at that place and went in to Disney World.

Next day, Grace told that my agent will call me, but he did not call us before 11. So we called the travel agent again, but Rio said I can not refund money of your one-day hopper tickets. So we said, “Didn’t you say your company will deal with that?” Then he said, “Oh, I will refund all the money, including the 4-day hopper tickets for family and one-day hopper tickets that you purchased.”

And we have the email that he sent. That was on 16th January. My family had to deal with that for 3 days despite we had only 4 days to travel. After we returned to New York, we requested refund for 4-day hopper tickets that we did not use, but Rio, the agent, said this is not their company’s fault. I will deal with Disney and get refund. And he changed his attitude. We requested refund for the one-day hopper and he said Grace lied to you because their company people thought that tickets will ruin the travel, so he repeated I will deal with Disney to give refund, not from Liberty Travel!

I think there is a big contradiction. He said my family name was written wrong at Disney, but how can we get into airplane, rental car and hotel without any problem of name? How come only Disney have a problem with names? One who did wrong is Liberty Travel, not us because we checked everything that Rio writes on the computer when I pay the money for the travel.

I remember the ticket booth lady. She listened to our experiences and advised us choose good travel company when you do that. The ticketing problem occurred and reported on 14th January, but office said they will check with Disney World when our family came back to New York. I know during a trip that any types of problems can happen, but travel agents and companies have responsibilities to resolve these problems rapidly.

Liberty Travel never tried to solve problem; they just avoid the responsibilities and tried to waste our time in the traveling. This is my family’s first travel since we came to America and Liberty Travel messed up our priceless and valuable travel. I am very tired to wait without any notice from travel agents and Liberty Travel. Rio told us that he will notice it by January 25th. I will keep posting the progress online. I hope everything is solved as soon as possible and give thank to everyone who read this long letter.

Therefore, we headed straight for Liberty Travel to be greeted by Timothy since Paula was out that day. Paula was our original vacation planner. Timothy was kind enough to cancel the trip for us and seemed to have it all under control. At this point, we were just frustrated with it all. And both my husband and I could not really reschedule with our jobs again since we had already lost money with the 2 days we had to push the trip ahead. I am a personal trainer and lost clients for the days I cancelled. My husband is in the beer business and his job does not allow him to just pick and choose days to take vacations. It has to be well in advance. At this point, we were figuring on just getting our money back when we saw Timothy.

The next day since we did have off, I told my husband we should really go back to Liberty to verify with both Timothy and Paula that we were getting all of our money back and when. So, it was with my decision to go back to them that we found out that Timothy never told Paula that we did not travel due to the snowstorm nor did he cancel the trip with the hotel. Luckily, we decided to come in as Paula quickly got on the computer and emailed the hotel that we would not be there. She then convinced us to reschedule rather than cancel. My husband made the decision to check with his job to book it in December, giving enough advance notice and so I agreed as well, which we know helped Liberty not lose out also. At this point, Paula did tell us that it would cost us an additional $80. But she said that would be all. It would cost us in additional charges, nothing more.

This being our anniversary night, we went out to dinner only to receive a call from Liberty (Paula) that night. She proceeded to tell us that the Dreams hotel was going to charge us a one-night cancellation fee for cancelling the trip! I did not take the call, my husband did. You could imagine my upset as it was not our fault, since Timothy is the one who did not notify the hotel that we were not coming. Besides the fact, that if we did not come in to Liberty the next day, they would never have been notified. So, would they have charged us for the whole week due to Liberty Travel's mistake? Anyway, my husband was polite and allowed her the time to fix the mistake, even after I called back and pointed it out to her that it had to be due to Timothy not cancelling it right away. She of course denied that this was the reason. She said she was trying to work it out and may have to get us into another hotel but would have things worked out for us either way.

Long story short, she did get it worked out, so she said. She got us into the Valentin Imperial for the same price (no extras), just the $80 and that it was a 5 star hotel. The only difference was that this was an all adult hotel (even better). She requested that upon receipt of us getting the refund from the airlines, to pay them back and we would be all set. So, we did the right thing. When the airlines paid us back, we went directly to them and paid them the refund and the additional $80. We got a paid in full invoice and waited for them to give us the itinerary for our trip. And we waited, and waited, and waited. We heard nothing. About 5 days before the trip, my husband called their office and spoke to Michelle. She said she would have the info before the end of the week. Needless to say, we were panicking now.

We had our airline info but no hotel info and we had only a few days before leaving. The next day, Michelle called me and said, “Okay, we have info and I will email to you.” We did get it and all (we thought) was in order. We were set to go and hoping for a good stay and good hotel, etc. However, the day before, Michelle called again only to ask us if we received the refund from the airlines. I was shocked as yes we did get it and promptly gave it to them. Michelle replied with “No, that was for only one ticket. You still have to pay for the other ticket.” At this, I gave the phone to my husband because now I was again very angry and this whole thing is really ** me off now.

They know ** well it was for both tickets and they are paid in full and we received our paid in full invoice! My husband told them this. She said, “Well, Paula said you still owe for $250 more in airline tickets.” My husband replied by saying, “Will this affect our trip now?” Michelle said, “No, but we will have to handle it when you get back.” How ridiculous is this company? Are you kidding me? To make matters even worse, the room we had at this new so-called 5 star hotel was small. It smelled like urine and mold, mildew! The phone had a dirty rag smell to it and the time clock was broken. We requested a new room and never got it. Our view was that of a jungle! And we had to pay $80 more for this. They should have paid us. Now she thinks she is going to get $250 more from us.

This company is nuts and for all this aggravation they should pay us! I enjoyed going away and Mexico is beautiful. The hotel itself was nice, but our room was horrible. The stay in it was lousy and definitely not worth the money. And Liberty Travel is a horrible place, thanks to Paula and her horrible way of doing business. She made the trip nothing but stressful for me and I regret ever going to see her for this! I will never recommend her or Liberty Travel ever again!

7. Never mailed me my final documents for the cruise and flight to Europe. She just gave them to another member of the party and did not call to ask if it was okay. Hopefully this person will not get run over by a bus before I see them and get my documents.

Throughout the process, she has ignored me and dealt only with those in NJ. If I did not learn things from another person in the group, I did not have the info. For this they received over $800 in commission. Biggest rip off ever for me.

When I returned I found out from a friend, who booked through honeymoons, inc, that we could have purchased international traveller's insurance which would have covered us. So when I spoke to my travel agent, she stated that she offered it to me but she definitely did not. Then I spoke with everyone in my group and they were not offered the insurance either. When I spoke with Dawn, Jessica's manager, she stated that she would speak to Riu in reference to my issues with them as well and between Riu and Liberty, I would have a honeymoon and the most I would need to pay for was airfare.

Well here is the offer from Liberty as far as the honeymoon is concerned, I have two options. We can do the Riu, Santa Fe in Cabo with air, hotel accommodations, all taxes and airport transfers for $1,650.00 total for two adults. I also have the Iberostar Tucan in the Mexican Riviera for a total of only $1,350.00. The travel dates are September 25th for 4 nights and per Dawn, we have discount from them for $100.00. I am off tomorrow but I'll be back on Friday at 10am.

I want a resolution to this and I would like what I was promised. And I will share my experience to anyone that will listen. It was a horrible thing to happen to someone on their wedding day, when a lot of trouble would have been alleviated with the insurance that I was not offered.

I called back a few days later because I forgot to ask how much the deposit was and after getting that cleared up I asked again about the price matching because I knew that different sites offer different prices and I wanted to make sure I was getting the best deal. The agent again confirmed that Liberty Travel price matches. About 2 weeks later- on a Thursday- I called to book my trip. Because I booked over the phone, the contract was emailed to me for my signature and I had to send it back. I viewed the contract which states in part:

Cancellation fees will apply once booked- these fees may be up to 100% of total booking cost. Price and availability: prices and availability quoted above are subject to change (at the sole discretion of our suppliers and are due to space sellout/demand) at any time until full payment has been revived and tickets have been issued.

On Monday, only a few days later, my parents called me stating that their agent contacted them stating that the hotel was running a sale and their trip will cost $300.00 less than originally quoted. They received a quote from Destinationwedding.Com for the same trip, the same dates, amount of people, the same room- EVERYTHING- exactly the same but for $300.00 cheaper so I called the agent at Liberty Travel that helped me and asked her about the price matching. Again she stated that they can price match but she'll need the quote which I immediately sent to her. She said she'll need to contact her manager and she'll get back to me the next day. She mentioned that the original quote given to my parents was from a previous date so I let her know the original quote was from a previous date BUT their agent changed the quote because the hotel was running a sale and I wanted the sale price. I was highly upset because the tone of her voice made me feel as if she had no intention of price matching so I told her that if the trip couldn't be price matched I would cancel. She informed me that they booked through Apple Vacations who would keep my deposit if I canceled the trip. I asked for the phone number to Apple Vacations so I could confirm that information for myself. The agent gave me:**.

I called this number and the customer service representative who I spoke to stated that there was a $45.00 cancel fee but that was it. They wouldn't keep my entire deposit since I would be canceling so early. At this point I felt as if I was being misled by Liberty Travel but I wanted to see what the manager was going to say. The next day, I received a call from the manger and she informed me that they only price match at the time of booking- not after and it says that on the contract. Additionally, she let me know that Liberty Travel books the best price and the lowest price which clearly isn't the case if someone else booked the same vacation for $300.00 cheaper. A few things I wanted to point out: first, when I spoke to the travel agent (on multiple occasions) she said no such thing in regards to price matching only prior to booking. Secondly, nowhere in the contract does it state that price matching only occurs at the time of booking. We went back and forth on that issue until I asked about the cancellation policy.

Clearly she was not going to honor what her agent told me and I don't like doing business with dishonest companies so I wanted to cancel the trip and book elsewhere. She told me that in order for me to cancel I would need to forfeit my deposit because that was the policy for Apple Vacations. I let her know that I called Apple and they told me something different and she then said that it was Liberty Travel's policy. At this point, I'm certain that Liberty Travel has misled me. First I was told that a price match could be done if a cheaper price was found. The only time I was told that policy is valid before booking only was after I booked. In my opinion, failure to disclose information is the same as lying. Then I was told I couldn't get my deposit back because of Apple’s policy but according to Apple, that was also a lie. Then I was told it was Liberty Travel's policy, not Apple’s.

I am extremely disappointed in the Liberty Travel Plymouth Meeting, Pennsylvania branch. They seem to be dishonest people who only want to make money off of half truths and misguided information. The bottom line for me is that I was told I could price match- plain and simple. The agent never mentioned policy, procedure, conditions or terms. Omission is the same as lying in this instance. Had she been upfront with me and let me know that the price match couldn't happen after the fact I would have no issue. Had she told me she couldn't price match when I called her about the cheaper price I definitely wouldn't be writing this letter however, the agent on multiple occasions provided me with false information.

I have only once in my life complained about a company because I felt that I was doing the community an injustice by not stepping up and saying what happened so it truly bothers me that I now have to write this about a company I thought was trustworthy. It's possible this agent is new and didn't know the policy of the company. It's possible that maybe she misspoke but the lack of her and her manager’s ability to rectify this situation is appalling and frankly should be deemed unacceptable. Using this branch is ill advised in my opinion and that's not to say all Liberty Travel locations are like this but I completely feel taken advantage of and wish that I never called them to book my trip. This was the first time using them and will most definitely be the last. I am more than happy to provide the name of the agent who assisted me and the manager who called. I didn't include the names in this blog only because I don't know what legal issues would stem from that but I want to make as many people aware of their shady business practices. If you want quality, straightforward service do yourself a favor and avoid this branch at all costs. Otherwise the price you pay may end up being inflated.

I will be sending this letter to the corporate offices of Liberty Travel, the Consumer Reports Division of Fox 29 news as well as 6ABC News, my local representatives, Liberty Travel head quarters, ASTA- American Society of Travel Agents in addition to sending this letter to 8 travel websites, Facebook, MySpace and to all 3 social groups I am a part of. I want people to know the dishonest practices that take place at this branch and I want Liberty Travel to recognize that there are businesses that actually value its integrity and appreciate its customers. The Plymouth Meeting branch of Liberty Travel needs to familiarize their self with those types of businesses and strive to follow in their footsteps.

Sales people have always helped each other out swapping them. One final note, Lorraine, who I believe is in corporate, indicated to me that only the person whose name is on the certificate can redeem it. Then, she said to me she has extended a courtesy to me. I have 750.00 dollars with a number of different names on them with different serial numbers. I will not let go due to their lack of experience. I am livid about this.

I felt like we were put in a resort that needed total upgrading. Then we called the manager and complained to them. First, they said to give them a chance. I then called Liberty Travel and spoke to Falicia. She assured us that they would take care of us and get us moved. This representative had us spending money we went away with on running to sister resorts. It was very expensive there.

We finally got something to eat. They wanted us to dress in dining clothes to eat pizza and fly fish with fries. This resort was the oldest resort she sent us to. She told us it was the most updated and has the biggest beaches. She lied. There were dead birds and other animals. All these and proof of our trip were shown to Falicia when we arrived home. We were then told not to worry and that she will get us our money back. That was a lie.

They showed us the other resort. At this time, we finally got settled in the Caserina--beautiful but old. The put us there to cover up a dirty hole in the wall. At the end of our trip, we could not do much. We spent our money on cab fare and food and tips to move to the other resort. We were very upset and filled out the complaint form with the resort and let them know of our unhappiness. Also, the staff and other patrons of the resort told us they move all unhappy guest to the Caserina.

We arrived back home and showed all the pictures to Falicia, and she was really concerned in doing nothing. It took us to call her back; at this point, it was 2 months. Now it's 7 months, since we have been back. I talked to Falicia and told her that this is not only the resort's fault and that it is also hers and Liberty Travel's fault for not doing their research, and that I felt with the $115.00, we should be compensated for the day lost on our vacation which is $425.00 for the day she asked if I could give her 24 hours. Well that was a month ago. Then she mailed us a $115.00 coupon towards a trip, and now she does not ever return our phone calls.

Why? 'Cause all she cares about is sales and money in her pocket, and she does not care about us. This sickens me. I want my money that's owed to us, not a coupon. I did not pay my trip in coupons; I paid it in cash. They owe us $540.00 (which includes the $115) we put out of pocket. We need this resolved. Please help us. We feel like they don't care what happened, and every time we asked for a manager, it was just "Give me more time." Thank you. Keith ** / Coleen **

As time grew closer to our honeymoon, there became apparent problems that would interfere with traveling abroad. Our first issue was Paula booking the airline tickets in a name not matching one of our passports. For a period of two months, we continuously contacted Paula with regard to this matter and she kept reassuring us that she would take care of it. We were first met with the answer of "not to worry about it" that it "wouldn't be a problem", but this was not a risk we were willing to deal with when being out of the country. After having to push the issue on numerous occasions that we wanted the name changed on the ticket, Paula did change the name on our American Airlines reservation, however, she failed to make the same change on our Easy Jet flight from Paris to Barcelona. It wasn't until we were reviewing all of our documents two weeks prior to our trip that we came across it.

We also began to notice that each of the reservations Paula made for us for this honeymoon all had different names on it and that it wasn't consistent across all paperwork. Upon speaking with Paula regarding the Easy Jet reservation, Paula was in a rush to leave for a trip she was going on and informed us that we should contact Easy Jet ourselves in order to make the name changed to match the passport. She assured us that this was the easiest way to solve the problem. After we contacted Easy Jet via email, which is the only way to contact them, we were informed that the travel agent had to resolve this issue due to the password on the account being generated by Liberty Travel. In our efforts to resolve this matter with Liberty Travel, we were met with resistance, unprofessionalism and a total disregard for our needs and concerns. At this time, we began dealing with an agent named Tiffany due to Paula being on vacation with the manager of the agency. Tiffany was not a pleasure to deal with due to her snippy and curt attitude as she continuously told us "I'm trying to help you".

It was at this time we discovered that in order to change the name on the Easy Jet reservation, we would have to incur the cost of $30.00 for this change even though it was not our doing. We did pay for the change and later found out that it wasn't $30.00, it was in fact $72.00 after seeing this on the new Easy Jet itinerary. Did that seem fair to you? I think not. Just when we thought that all issues have been resolved, further issues ensued. Upon arriving in Paris, we discovered after paying 65 Euro for a cab ride to our hotel, that our travel agent could have prepared transportation via the hotel for 34 Euro when the hotel was booked. This was explained to us by the hotel manager after we had arrived. Imagine our displeasure. We then began to realize that we would be paying for all transportation costs for more than we should have been due to Paula not preparing this ahead of time.

Everyone we encountered during our trip, from hotel managers to the cruise line director, said that our travel agent was the only person that could have arranged for upgrades and transportation at a lower cost and that we couldn't make those arrangements due to us choosing to deal with a travel agent. Had we booked this trip on our own, we could have made room upgrades at no cost due to it being our honeymoon and prepared more reasonable transfers to and from destinations. Could it get any worse? Yes. Upon our arrival in Barcelona, after sitting in the airport for over 7 hours due to a delay and being rushed into a plane like cattle, we arrived at our hotel to check in and couldn't wait to relax after our long, hectic day. Upon arriving at the hotel, we were informed that our reservation had been canceled on July 1, 2010 by an unknown person who could only be identified by calling the main office in Paris, France which at this point was closed.

Imagine our surprise. Luckily, the hotel had a room available which was a relief, being it was 8PM at night, which we had to pay for with our credit card. At this point, we have paid twice for the hotel room and we weren't happy. After settling into our hotel room, we called Liberty Travel from Barcelona to inquire about the canceled reservation. We wanted to know how this happened and how they planned on resolving it. Once again, we had to discuss this matter with Tiffany because Paula was not in and the manager was not available. When talking with Tiffany, she explained that we were mistaken and that our reservation was not canceled. We encouraged Tiffany to call the front desk because we just paid for the room that was canceled. It was at this time that Tiffany became snippy once again with us and we have had enough.

Can you imagine being on your honeymoon and your hotel was canceled by your travel agent, after it being booked many months in advance and were reassured that everything will be great? We told Tiffany that this situation needed to be rectified immediately and we wanted to be reimbursed for the money we had to lay out for the room that we already paid for. Two hours later, we received a voicemail on our cell phone from Tiffany saying that we were in fact correct, that our room had been canceled and that when the main office reopened on Monday, this would be corrected and by Friday, our money would be refunded. To this day, we still have no knowledge if this was done and no one from Liberty Travel has cared enough to contact us after we called several times to talk with the manager and asked for her to return our call.

Arriving home from our honeymoon, we contacted Liberty Travel to receive verification of payment being returned to us and we were told to find this information out ourselves. Is this how you run your business and take care of customers? I should hope not. We are appalled at how our trip was booked and how problems were handled. We spent over $6,000.00 on our honeymoon and expected much more than what we received.

Clay gladly offered not to charge me for the cancellation since I was not happy with the room and he didn't have an oceanfront room available. The hotel did not charge me anything and informed me to get the refund through Liberty Travel since they collected the money a few months ago. It is now going on 3 weeks and not a peep from Liberty Travel.

First they demanded a letter from Casa Marina of no cancellation fee will be charged, then the agency is now waiting for their corporate to refund the money. They told me that it can take up to 6-8 weeks to refund my credit card. I will never do business with them again. It is not right to not issue the refund immediately since there were no charges made from the hotel. This is bad business practice.

Upon returning home from our trip, I contacted the travel agent again to discuss our problems on the trip and our displeasure. I worked with the travel agent for over 5 months trying to resolve this before being turned over to corporate. My husband and I both spoke with the customer service manager at the corporate office in NJ. She was very rude and arrogant and unwilling to listen to us or help us. She insisted she was the only person who could help us, there was no one higher than her to assist in the matter. Her solution was to offer us a small travel voucher with stipulations for its use that would require us to pay a significant more amount of money. We did not get the trip or the service we paid for and told we were getting. Liberty will not budge, even after going through a mediator and told us they do not feel they owe us anything at all for our claim.

By the time she booked the airfare, it had gone up to $1500 from $900. No breakfast was included at either hotel we stayed in and we spent an average of $35 a day to eat for a total of $180. When I got to the airport, my plane ticket did not match my name on my passport and I was surcharged $100. All in all, her sloppy work and inattention to detail and well as misinformation cost us approximately $880 and took some enjoyment out of our vacation. I used a travel agent to save myself the time and effort it takes to investigate and book a trip. Quite honestly, I could have done a far better job myself. I have spoken to the office manager, Tina, on several occasions to discuss my dissatisfaction and to ask for some consideration for all of these mishaps. A professional travel agent should make a customer's travel experience an easier, more enjoyable time. This travel agent did nothing of the kind nor did your office manager offer us anything to make up for mistakes made. I hope this agency will be more successful than I have been in being heard by this business.

Plane Change: Time between Flights: 2 hr: 20 min. Saturday, August 02 Depart Puerto Plata(POP) Arrive Miami(MIA) 2:55 PM. 5:00 PM American Airlines 978 1 Stop . Saturday, August 02 Depart Miami(MIA). Arrive New York - Kennedy(JFK) 9:45 PM 00:45 AM American Airlines 1908. Plane Change: Time between Flights: 4 hr: 45 min. For more Flights & Room Categories, please contact our Liberty Travel Specialists

Your Selected Hotel: 5 Night Stay Pick Different Hotel Iberostar Costa Dorada, Puerto Plata, DR 35

Splendidly set on Puerto Playa beach, this huge complex includes 2 pools, 2 restaurants, 3 bars, an aquatic center, a disco, a theater, a salon, boutiques, a currency exchange & more! More Run of the House: Air conditioned room with two double beds or one king bed.

Estimated Total: $1,823.87 average per person: $607.96. This total estimate includes: 3 round-trip tickets + 1 hotel room + applicable taxes & fees

Since the website doesn't let you book online, it gives you a liberty travel store to call to complete your transaction. I called and the agent I spoke with wants to charge me more than the website. I explained to her that the website is quoting me a different price. She went on the website and saw what I was talking about and told me can she call me back. I said yes, assuming that she was going to talk to her manager or something. When she called me back she told me that there was a glich on the website and they can't honor that quote. The same price was there yesterday and today, so I find it odd that Liberty Travel will continue to advertise an amount that they want to call a "glitch".

I am writing because I want to know if they have to honor the price that the website if offering. Thank you for your time and assistance in this matter.

Unfortunately, I got very sick during the second part of our trip (in Paris). My girlfriend called the travel agency to try to get us home earlier, and we were told that we should have bought traveler's insurance, which was never offered to us. At this time we described the terrible conditions at the hotel, and Maria told us we would receive a credit for the full price of the hotel. After many phone calls, we finally got a letter stating that a $200 credit was being offered to us, when the amount we were expecting was about $800. And still, the circumstances as to when and how we can use this credit are ridiculous!

We were stranded in a foreign country with no one to turn to, and did not receive the right treatment from our travel agent, nor her manager, Jennifer Grecco.

As a result of their actions, we were stranded in Paris for 3 nights without the proper means to return home when the circumstance of my sickness presented itself. Also, we were forced to pay for a hotel that was not up to par, and made to believe we would receive a refund, which now is being denied.

Keep in mind that this property is owned by H10 who has since sold it or had gone out of business ! you can view reviews like this one and see that this is not up to par and it is as if they stole our money. My credit card is currently reviewing this dispute along with my entire family and friends are disputing their own charges. We are at wits end with getting a resolution with this matter. We would have left the resort if the travel agency would have returned our calls and gave us an option. We were basically stuck there trying to make the best of the options that were given to us.

Please note that this resort should be allowed to be advertised with such false ideas of what it is like there. We as consumers should not have to worry that a place we are traveling to is not fit for a dog. The description below is a mix of mine and my families review of what we went through. I Jodi Desilva simply would like for all us of us to recevie credit for our stay not for the air ! We are being fair they ripped us off and eve ntoday they changed the name and are still stealing from consumers! Something needs to be done !

After hours of wandering around NYC we were finally allowed to board the Legend at 9:30PM. Becasue we were all so tired we went to see our rooms. To my surprise the room I booked was not what I was given I given a room in the bottom level. The room had three beds that flipped off of the wall. And a tiny desk and chair. We were returned to the Purser desk and wpoke with him. He stated that the rooms was what the Travel Agent, Desiree had booked. We tried to reason withthe Purser and offered to pay additional money on the spot to change the rooms. He explained that the enitre ship was booked. We then decided that due to healthe reasons we would not be able to stay in the room. We instructed the Purser to retrieve our luggage. He not do anything. I had to wait by the elevator for my bags. A total of six friends and I left the ship with only being able to obtain 4 bags out of 11 bags.

The Purser than proceeded to throw us off the boat at 11:30PM were we asat at the dock waiting for our remaining bags. The boat set sail at 2AM. On July 27, 2004 the six friends that did not board due to messed up rooms went to speak with the agent, Desiree Reynolds. She refused to talk with us and pointed us wait for the manager, Mohammed. The manager listend to our complaint and said he could do nothing. He would have to submit a written complaint into the headquarters. I faxed a written detailed letter to his office on July 29, 2004. And I have not heard anything from him at all. Even after I showed the manager the room I choose from the book sent from the agent , Desiree he claimed it was my fault. I explained to him even if I did misjudge what I purchased, they are the experts and they should have pointed it out.

However, the room we were given wasn't even in his brochure book that she mailed to me. So, I don't know how I could have made a mistake. Flip beds don't look like two queen beds as described in the book. I would like a full refund of my monies paid. Oh, I forgot the lost luggage was returned on August 5th. I had to take off work and return to NYC to claim my bags. I would never recommend Liberty Travel or Carnival Cruise Lines.

So now I have to deal with a woman named Christina English, who said shed try to help me, but I really need to talk to Debbie Falco. I said "what do you mean, you just said she left, and I'm leaving for this trip in less than 7 hours." I should point out that the original agent who booked my trip and accepted my final payment AND the person keeping track of my payments, Theresa Trocchio, quit a couple of days after I made the last payment, so she was no longer with the company, so we couldn't talk to her. Now I am getting very upset. Especially after Ms. English accused me of possibly knowing I owed them an additional $400 and deliberatly didn't pay it. I could not get anywhere with any of the women working in that office.

Then, finally, Ms. English said" look, there was a math error, We didn't collect enough $$" We went over my receipts, and they match, but when I originally booked with them, i booked a cruise and cancelled it after Sept 11th, for no fee I was told and applied my deposit to the trip to Jamaica. I think they didn't apply something there. Every Time I went in to make a payment on this trip, I was given a new balance and paid what I was told. I have another trip booked for June 4th, and I told them to cancel it. I was told they couldn't, because Ms. Falco was not there.

At this point, I just really needed to come to an agreement and get out of there, Ms. English told me to go on the trip, she would call the hotel back (MS. Falco called them, and I guess told them I didn't pay in full) and tell them not to give me any problems. I asked her to put that in writing, because I didn't want to have problems when I got down there. She said OK, as long she adds in the letter that I agree to pay additional $400. I said we dont know this for sure yet, but I signed it anyway, because I didn't want any more problems. To sum it up, I'm not mad about the money, It was the way I was treated-like a thief. I was accused of cheating them, that I knew I I didn't pay in full. Ms.Falco and Ms English were both very very rude. My friend was with me, and she was amazed at how insulting Ms.English was.

I had already paid them almost $3000 for both trips. Anyway, I asked Ms. English for a main phone number because I did not want to deal with them anymore. They ruined my vacation and my next vacation, and the two other people who were supposed to go on the trip in June. I tried the main #, but it asks for a name you are trying to contact and I dont know who I need to speak to. I called another Liberty Travel and was given the same number. 201-934-3500. I am sorry this is so long, but I am upset, and I am hopin for your help in this matter. Thank you. By the way, I DO have my FINAL RECEIPT.