Liberty Travel

In October 2019 I booked a trip to China to celebrate my daughter’s graduation. In March 2020 as concerns began to grow surrounding the Coronavirus, I contacted my Liberty Travel agent as my daughter and I would need Visas and these are time sensitive documents. I was repeatedly told that the company was dealing with an onslaught of customers. Then the flight bans were put into effect. I was increasingly stressed both mentally and physically working full time as a nurse in NY. In mid April I was told my concerns were being escalated to Liberty Customer Retention Team and I could expect a response in 7-10 business days. Long story short, despite multiple attempts to follow up, as of June 4, 2020 I have not heard from Liberty Customer Retention Team. I am trying unsuccessfully to also deal with Trafalgar, but am directed back to Liberty Travel.

My wife & I booked a trip at the Fayetteville NY office in Dec 2019 to go to Germany for the 1st week in May. When everything was cancelled due to the Corona Virus we were promised a cash refund for our car rental & a guided tour of Potsdam Germany. We were also told we would get a credit/refund for our round ticket plane tickets from Lufthansa for our flight from Toronto to Germany. It is now over 2 months ago that the first refund promise was made. We have received nothing. Liberty Travel is now not returning calls, not returning emails & the corporate office phones are only taking messages thru a phone recorder.

I never use travel agents but against my better judgment used the worst Liberty Travel for my great friend's 40th birthday trip. My uncle passed away and his funeral was the same weekend as the trip. Liberty neglected to add my trip insurance and when Janelle added it, it was too late to file a claim through the insurance as he passed away on 1/5/20 and the insurance was added 1/6/20. Every time I tried to contact Janelle, I received out of office, so I had to start reaching out to others in office. I spoke with customer service who said they sent me credit of $455 to use within 2yrs. Well, I never received that email, nor would I have taken that credit when I spent over $1000. And I never wanted to use Liberty again.

I feel duped. We used Liberty to book our large wedding group for May 2020 in St. Maarten after a friend recommended them from their Jamaica wedding. Following some very honest conversations with my agent about my hesitation to use a travel agency in the first place, I was lured by the (marginally) cheaper prices, ease for my older family members, and options for trip protection. Now the hotel is closed, flights are cancelled, and we cannot reschedule our wedding in the foreseeable future as we are both doctors working nonstop battling this damn virus. We are eloping so we can be husband and wife before one or both of us gets inevitably seriously sick. Still, our refund status is currently denied and I was told "none of our other couples had to cancel, everyone is rescheduling."

I planned a group trip last March 2019 for this April 7th to the 12th 2020 going to Antigua, made the payments for my daughter and I. The Agent contacted me in February requesting the final payment for the trip which we paid. When March came and the COVID 19 starting getting bad on 3/7/2029 we notified the agent Ana out of the Yonkers office and told her we wanted to cancel the trip due to the COVID 19 which her response was we would be safer in Antigua, and we should wait to cancel, we had until 3/28/2020! I told her to cancel and refund our money, her to was very dismissive and annoyed! She stated she would do it. I called her back 2 weeks later 3/21/2020, the refund hadn’t been processed yet. She stated she was just getting to it. Which is unacceptable! At that point I was placed on quarantine, I was sick and out of work.

Planned an all inclusive trip to Jamaica in January for April with Liberty Travel agent Faith in their Springfield office, before all of the Covid 19 restrictions began. Finally had no choice but to cancel trip when Jamaica closed its borders and our flights were cancelled. Called Faith and was advised our airfare would be refunded as a voucher even after the flight was cancelled out of our control and the insurance would be placed on a Gift card.

The agents at Liberty are doing the best they can under the circumstances. They have to abide by local/state/federal regulations as far as travel cancellations and refunds. And right now, these policies are changing on an hourly basis. Insurance can only cover certain issues. Keep in mind, the agent at Liberty has to call each airline and destination accommodation for each call. And as everyone knows, in the best of times, this is frustrating. Now, with the panic epidemic-the call centers for ALL businesses are overwhelmed. Keep in mind, the travel agents are COMMISSION. They are all working from home, making less money than normal, dealing with their OWN issues of the panic epidemic and listening to customers all day while waiting for their pink slip. Be kind.

We booked an all inclusive trip to Cozumel in January. Then the virus started rolling out. In March we were told if the airline (American Airlines) cancelled the flights we'd get a refund. The hotel (Secrets Aura) an AMR Resort closed and cancelled all reservations the end of February. Finally, American Airlines cancelled the flights in early April. Our agent at Liberty Travel then said, "Branch offices were suddenly told they could not issue refunds. That someone in their corporate office in New Jersey, would be contacting us within 5 days to discuss refund "Options" (?)". It's been 10 days and no calls or contact. So I called the corp office and spoke to "Rocco". He said it could be 2-3 billing cycles before we got any refund. Liberty Travel is clearly using our money for their operating expenses right now. I want our money back!

I went into Liberty Travel in Southampton Pennsylvania in early March. Sat with a girl named Megan **. Told her I wanted to book a trip to Universal Studios for three people. She made it sound so great. I told her I’ll get back to her after talking it out with my GF. I called Megan and said, "Let’s book the trip." She sent me an invoice via email. I paid with my bank card in full. Trip was booked and all sounded great.

I originally called Liberty Travel to set up a short trip to Punta Cana, Dominican Republic from the dates of December 28 to January 2 and I was put through to a travel agent out of New Jersey. I told her what I was looking for and she searched for hotels and flights and we spoke for a few minutes about accommodation and flights. I told her I would get back to her. Well, seeing that the all-inclusive package was out of my budget, I called her back to see if she could find me a hotel and flight to Santo Domingo for those dates (mind you, I had already did some research on Expedia and found a hotel + flight for three people within my budget for those dates). She goes on to tell me that there’s only one hotel available because everything is booked...not true, but um ok.

They mess up everything. Out of office reply is standard. Book flights at the highest cost. Forget to offer insurance. Too busy to find a hotel. Make excuse after excuse. Do not use them. They are horrible. Waste of time and they get paid commissions for screwing up everything. NEVER EVER USE THEM. Better off doing it yourself. You’ll save a ton of money and aggravation.

I chose to use a travel agency to book my honeymoon knowing I would be preoccupied the month leading up to the event assuming they would keep on top of any and all details leading into the vacation. This was not the case. After being stranded at the airport for over an hour waiting to be picked up I learned nothing had been confirmed and the local team had incorrect info all over the place.

I used Liberty Travel in New Jersey to assist with a recommendation and arranging my daughter's destination wedding for November 2018. They recommended the Azul Sensatori hotel in Jamaica. We were dealing with Jamie ** and Steven **. They were so pleasant and helpful until we paid. We tried to call the hotel to deal plan the wedding and they never returned our calls. We asked Jamie and Steven to assist us as we wanted to make all the necessary arrangements. They never called us back and then when asked to help us with dealing with the unresponsive hotel, they lied and said they were calling them too and emailing them on our behalf. I sensed this wasn't true and asked for the emails they sent on our behalf.

If I could give 0 stars for how horrible the planning was I would! I started planning my trip to Cabo in June and contact "Liberty Travel" because I booked trips with them 2 times before Jamaica (best planner and trip experience ever!! and DR was ok...But this TRIP AND PLANNER (NAME) Averielle Willow Grove office was HORRIBLE!! She was never in the office, she didn't set up any kind of accommodations for my Birthday or communicate to the hotel that it was my birthday during my stay so they could have acknowledged it...Any perks we had we set up our selves. Which is why you go to a travel agency to save the headache! She absolutely had no planning skills at all! She tried to charge us extra money for the room until I told her what to do and to do her job! DO NOT EVER PLAN WITH HER. YOU MIGHT AS WELL JUST PLAN YOUR OWN TRIP!

I walked in this store today 8/20/19 and the first question that I was asked for the lady, who was in charge of the store is "Do you have documents?" And then she gave the look as if we are undocuments immigrant. I really believe that people should not judge at any customer for how we are dress, skin color or what kind of clothes do you have. I believe that her prejudicial treatment stop us to buy a package in this agency. Very disrespectful.

We did not receive what we paid for and they would not refund us the full amount. They stated we were confused/misunderstood what we paid for. They also had excuses when it came to providing evidence for example, they just switched phone companies/program and don't have the phone recordings. They are shady and sketchy. I will never travel with them again.

Livingston Mall’s Liberty Travel: NEVER AGAIN! My husband sat down with travel agent, Marcie **, to discuss our summer trip to France and London. We specifically asked for a high-end luxury vacation. We described what we wanted in a hotel...5-star quality. What we actually received was a huge disappointment. The hotel they arranged for us in Avignon, France was located outside of Avignon and on the roadside in an industrial area. There was even a graffiti strewn fence, meant to shield the hotel from the roadway. When we drove into the parking lot of the hotel, it felt like we were driving into a Jiffy Lube to get our car serviced. The actual room: We know that European hotel rooms are typically small but the room we had was hardly suitable for my husband, son and myself. It was tiny. And as we indicated in my husband’s initial conversation with Marcie, we were very willing to pay for more space.

First let me say I did not personally use Liberty Travel to book a vacation of my own. However, my son was part of a big family reunion booking and 2 agents I dealt with definitely dropped the ball multiple times on the reservation. First issue my card was charged twice for the cruise, I had to contact them to correct and refund the additional charge.

Do not use this agency! Customer service was fine until after we paid. We are planning a vacation with multiple families of friends and we were all told that certain requests could not be confirmed until after we paid. So we paid thousands and thousands of $ for the entire vacation about 4 months before departure, and subsequently followed up with our multiple requests (for example having rooms within the same area of a large resort which we were assured we could do before we paid) many times - always with the same response that it was in process or they are looking into it. Now it is coming up shortly and the only confirmation they the requests were even made is 'their word'. Really, not willing to put that the request was even made in writing so that we have something to show the hotel at check in sounds very questionable. So nothing has been confirmed.

I booked a family vacation to the Hard Rock Hotel in Punta Cana, DR back in February. My family and I no longer feel comfortable going with all the deaths and illnesses that have recently taken place. Liberty Travel nor Hard Rock will refund the money. Allowing for a voucher or transfer to the Mexico resort is not a fair resolution. Liberty Travel is pointing the finger at Hard Rock and I tried calling AIC hotel group (group that owns this resort) and had to leave a message. They advised the turn around time for a callback was 72 hours, but now might be longer. Clearly my family isn't the only one with this issue. Liberty Travel hasn’t helped in advocating for their customer. I thought using them would make planning stress free or guess I was wrong. The right thing needs to be done here by either Liberty Travel or Hard Rock.

I am usually not one to complain and ALWAYS try to give everyone the benefit of the doubt, but I am beyond disgusted with the way I have been treated by Liberty Travel in Allentown, PA. I am a former customer with Melissa **, who unfortunately no longer works here. She has taken great care of us in the past, and it is a complete shame she left, but I may now understand why.

When I was responding to an email sent by Royal Caribbean cruise line, they recommended asking my travel agent for guidance. I called my travel agent and asked my question. She said she would call the cruise line and get back with me shortly. She responded with an "I guess so," when she was avoiding my specific question she noted she was going to ask the cruise line. This involved money$, so her response offered me no guidance. Thanks for nothing Liberty Travel Route 46 Little Falls, NJ. 1st and last time I will use this travel agency. I should have listened to all the poor reviews I read. I went to them because of being less than 2 minutes from my place of employment. Convenience certainly will not offer professionalism.

If I could leave no stars, I would. Three different times, I've contacted LT and did receive an auto-generated email notifying me that my email was received, however, 2 women at 2 different times from 2 different states contacted me via email directly and never heard back from them again. LT didn't contact me either. Liberty Travel has very bad customer service and it's not a good look for them and for potential franchise owners/contractors. LT makes their money based on customers who like or love to travel and wouldn't have a business without such customers. Liberty Travel, from what I've experienced, does a very poor job when it comes to following through, answering/returning emails and in hindsight, I should've checked with this website, Consumer Affairs and the Better Business Bureau before contacting Liberty Travel directly. I don't know how LT is still in business. Needless to say, I'm moving away and forward from Liberty.

I went to Liberty Travel to book a 50th anniversary family trip to Disney World. I explained that I was using a travel agency because I wanted assistance in the day to day planning as I wanted the best experience possible. The agent assured me that she could do it and was very happy to take my money for the hotel, tickets etc, but the service stopped there. She handed me what proved to be an incorrect confirmation number to access the Disney website. I knew more about Disney than she did. She was supposed to call when it was time to purchase the airline tickets as it was months ahead of time. She never called and I did it myself.

The team leader at Liberty Travel booked us into the wrong hotel in NYC. The supposed former New Yorker makes a mistake and doesn't own up to it. Had travel insurance and still got stuck with a $947 charge. Stay away from here. I will never go back.

My husband and I booked a cruise for the first week of September. It was an anniversary cruise of a lifetime. Unfortunately, I became ill and needed to use the insurance that we purchased to get a refund. After dealing with the insurance company, the outcome was that the representative at Liberty Travel never followed through with our paperwork. We had all the proper paperwork filled out and even my doctor sent information in. We are still in limbo and have not seen a dime. We will no longer deal with Liberty and if you ever think about purchasing insurance, think again it might be a waste of your money!!!

Our family dealt with a particular agent for our family trip as a group, but when others chose to take a different trip dealing with the same agent the agent choose not to deal with us because she and the family member had side deals. She told us that she had made limit for the year on groups she was advised to send us to another Liberty Travel agency. This has stirred up so much drama in our family. She should have kept my information private not providing it to anyone but the travel agent she was sending us to. To say she has reached her allowed quota for the year as travel agent?? Turning down money for the company??! Wow! Unprofessional travel agent. Our small group was always last to board the planes as well. Just treated unfairly. Will not use the Plymouth meeting office ever again. I am not using Liberty Travel...

I will never use Liberty Travel Agency again, every time I called I was blown off by the travel agents who answered the phone. They would state that you can only correspond with the travel agent whom you booked with. Meanwhile my travel agent was always busy never returned phone calls. I do not recommend using the Liberty Travel again. The Liberty Travel Office is 269 Madison Ave New York, New York 10016.

We went to Liberty on Presidents’ Day to book a vacation. We wanted Cabo, but were convinced against it since “you can’t swim on the beaches there”. We were offered Punta Cana and Riviera Maya, but told Riviera Maya was a best choice due to better food and beaches. We booked Dreams Puerto Adventurous and we’re excited because my daughter wanted to swim with the dolphins at the resort. We even booked a “dolphin room” view and were excited because Liberty had nothing but excellent things to say about the resort. We arrived to be told we had a 3 hour wait for our dolphin view room, but could get an upgraded Ocean view room for an additional $50/night. We were told to come back in 3 hours. 3 1/2 hours later we returned and were told our room with 2 full beds wasn’t ready yet, but we could get a queen bed upgrade.

My friend and I went to Liberty Travel to book a Caribbean vacation. We had a general budget and dates, but we were completely open to a location. We went to the LT out of necessity. We had a snow storm and the LT we wanted to go to wasn't feasible. We worked with Julie. And from the second we sat down I knew this was a mistake. Julie was SO anxious to get us out of there. It wasn't a consultation or any review of possible locations. She didn't ask any questions of what we wanted to do or anything. We said we're young, single, career professionals who want to relax and still have a good time. We mentioned we wanted Adults Only and Luxury and All Inclusive. We said maybe Breathless in DR. She said we'd hate it because it was like a Caribbean college party all day and night. She suggested Iberostar Grand Bavaro in DR. We asked her if it was a place recommended for a young, vibrant girls trip, she said yes.