Liberty Travel Reviews

In addition, there was no bellboy to help us with our bags, and no safe in the room for our passports and such. There was no mini bar/refrigerator if we wanted snacks or a drink and no room service. When we went downstairs to get ice, we were given a tall glass filled with 6 ice cubes. Again, this was hardly the luxury room or hotel that was described to Marcie. We move on to London where the hotel was far worse! It was much smaller than the Avignon hotel and dingy. I’ve seen dorm rooms bigger and brighter than the room we were in. We were so disappointed. When we contacted Marcie about the room, she offered to move us from a 237 sq ft room to a 251 sq ft room...and at no additional charge! Again, hardly the high-end luxury experience we were looking for in our vacation. When we arrived back home from our trip, my husband went to see Marcie at the Livingston Mall. Her only response was "I'm sorry".

He asked her for an itemized bill of our trip and we were informed that they are unable to provide it because it was "a package and bundled". (This was our second request for the itemized bill. The first time we asked for it was when they presented us with the bill.) We're taking this matter to the Better Business Bureau to see if they can help. We want to see the itemized bill because our concern is that the total luxury price that we paid for does not match the individual items that made up the bill...especially the hotel costs.

The dream vacation anticipated by our family for weeks leading up to our departure is irreversibly tainted if not ruined by the egregious failure on the part of Liberty Travel. I truly doubt that Marcie would have sent her family, or go to the hotels herself, if she was in search of the vacation we so clearly laid out to her. The bottom line is that we trusted Liberty Travel to deliver a high-end luxury vacation and they FAILED! We will never use their services again and we won't recommend them to our circle of friends who are frequent travelers. BEWARE!

Secondly the cruises' itinerary was rerouted. Additionally my son is a minor and his card was charged for $150 deposit and still has not been refunded. Lastly, I prepaid gratuity again for my son's cruise by guidance and request of the travel agent only to find out NO ONE else paid gratuity and he was informed by concierge on the cruise line as he is a minor he did not have to pay for gratuity. Poor communication and lack of effort in my opinion throughout the entire booking.

Honestly our experiences with AAA, and actually going through hotels directly, has been awesome. We had originally thought for this multi family trip a local agency would be advantageous because each family could directly communicate with the agent and coordinate. We also thought they could offer some incentives (of which they offered none). In the past AAA at least offered, for example, travel adapters. It was kind of funny the Liberty Travel agent actually said he could offer us 'unlimited resort credit'. Ah ya, accept that comes from the hotel directly and is offered to all guests as part of the all inclusive. Definitely not an incentive from the agency. The service we have received is clearly reflective of why more and more people are using online and other tools to book vacations.

Upon calling to find ideas for our honeymoon, I spoke with Kara. I explained my situation and told her our thoughts on prospective future honeymoon destinations. I explained to her that we are very open to any new places (as we have done Cancun and DR in the past and wanted to venture off into new territory) and I would love her expertise on the most romantic all-inclusives she has heard of. Kara made me feel extremely rushed on the phone, in fact, I do not think she was writing any of this down as we spoke, and I received no initial feedback on any prospective honeymoon destination spots. It was a Friday when I spoke with Kara. She assured me that if she did not get a list of prospective resorts for us back to me by the end of Friday, she would be SURE to get them to me at the latest on Sunday. This was very clear.

Fast forward to Friday, a week later, and I received no email, no call, nothing. Again, giving her the benefit of the doubt, I called back and spoke with a co-worker. I explained my situation and the co-worker (I forget her name) was kind, took down my information, and PROMISED me that if Kara did not get back to me by the next day, she would personally call me herself and put together a list for me. She even checked my email to make sure Kara had the correct email.

Fast forward, again, to next Wednesday (5 days later). NO call. NO email. I call back. AGAIN, I am an EXTREMELY nice person. This time I spoke with April. I asked to speak with a manager. Again, I received a bit of a rude, rushed undertone as she told me the manager is in a meeting and will not be able to speak with me. I explained my situation to April (very kindly), hoping maybe she could help instead.

AGAIN, I gave April all the details of our honeymoon wishes, including explaining how we would love some travel agent expertise and advice on where to go for our special trip. April then said to me “You and your fiancé need to figure out what destinations you want to go, and you need to figure out what you are looking for in a honeymoon.” Extremely rude. I responded with, “actually, we do know what we are looking for. We are looking for an all-inclusive romantic resort, in a non-traditional location, and were hoping to have a conversation with someone of expertise to help us narrow down options.” The entire conversation was myself literally trying to BEG of information from her, it was like pulling teeth. I ended up thanking her for her time and hanging up.

I am appalled. There are SO many customer services DISGRACES here. Every person I speak to at this location is very rushed, rude, and I feel like they could LITERALLY care less about my business. Like, can I PLEASE get a reliable source of help for my HONEYMOON? I am disgusted and it would take a miracle for me to even want to use Liberty Travel now for our honeymoon. You may have lost a customer, Liberty Travel.

Through some research, I found a Disney planner who couldn't have been more helpful. However, there are things only the booking agent can do such as requesting adjacent rooms. This required me to make multiple phone calls to assure this was done. If you want a Disney trip, get a good Disney planner. They don't need to be local. It can be done by phone. Do NOT use Liberty!! I won't ever use Liberty again and will share my Liberty experience with as many people as possible.

Since we traveled with our teenage daughter we declined and then were told the dolphins were not even at the resort because of contaminated tanks. We had to argue to get a room. Finally, we received a free upgrade ocean view room. Guess what, the ocean view was disgusting. For 100 yards from the shoreline to the ocean was dead seaweed and algae. To make matters worse the stench from 5 floors up was unbearable. Three days after we arrived we left and at our expense went to another resort. Why am I giving Liberty Travel much of the blame? 1) They highly recommended the resort. 2) After over a month of returning home we are still waiting for Liberty to get us a refund. I sent a 1 page letter to Liberty in Deptford, NJ detailing all the issues, including the flood in our room that caused me to fall and sustain a concussion.

No apologies from the hotel or Liberty. Did I mention that we paid for a nonstop flight home and we’re not given a refund of the ticket price. Nonstops are more expensive and we paid the fee to Liberty. They still haven’t resolved that issue either. Oh yeah, the all inclusive with 5 restaurants had unexpected closings on varying days without notice so a few nights we headed to one and arrived to find it closed. No hotel explanation and Liberty replied “well they had other restaurants open." Really, all inclusive? And, one restaurant “Oceana” was only available if you paid for a bottle of wine as a reservation fee.

The resort was horrible and Liberty keeps dragging their feet. I keep getting “we're waiting for the hotel to get back to us”. One more thing, the hotel charged me $383 for dolphin photos we never took or received. Fortunately my bank saw the fraud and immediately refunded me within 1 day. I should have booked online and would’ve even gotten a better price for somewhere more reputable.

We took her word for it and booked the trip. When we received our confirmations, they were completely wrong, they had the wrong departure date and location, they had the wrong arrival location too. I emailed Julie and she didn't even reply acknowledging her error, she just had someone else send us different documents (which looked like photocopies of photocopies). After the third time trying to get it right, I finally got the right confirmation documents.

When we arrived at the resort we were expecting a luxury experience. Don't get me wrong, the Iberostar Grand is a beautiful resort, but the resort is geared to older couples and weddings. There really weren't any guests under the age of 55. The resort is set up for older couples, from the activities (egg toss and salsa dancing lessons) to the music (it was all easy listening, Kenny G, Barry Manilow inspired). We felt COMPLETELY out of place. Our fun girls trip ended up feeling like we were at a retirement community!

Julie got this ALL THE WAY WRONG!!! She had NO IDEA what she was talking about in terms of vacations or resorts for fun, young, professionals. She is completely incompetent and I was SO DISAPPOINTED that we could have been at a different resort still relaxed but at least had fun, energetic time! Not in bed by 9 because there was literally nothing to do! I will NEVER use LT- Plymouth Meeting again!!!

The choices for room type were a little ambiguous, so we sent an email to ask a few clarifying questions and there was no response for several days. We finally got a hold of our account representative, by calling... However we were given deceptive and misinformation. He assured the group that the only difference between the two was the room type and location within the resort... But we would all have access to the same amenities and services as the rest of the guests. Obviously this would make sense, as when you have 64 people traveling together for a wedding they would naturally want to spend time, hang out, and eat together... Right? Well imagine our surprise when we get to the hotel and find out this is completely false! Not only were there different restaurants and bars we could book at, but we weren't even allowed to sit at the same pool!

When we told this to the hotel staff they suggested we call the travel agent to straighten everything out. Of course once we got him on the line he did a complete 180 and told us he had never said that. Even if that were true (which it is not), what kind of professional in the business would recommend that this was acceptable accommodations? How does it make any sense that over half the wedding party (more than 30 people booked at the "regular" portion of the resort based on this deceptive information) couldn't even sit at the same pool when traveling thousands of miles to celebrate a wedding??? It was obvious he was just looking to make the sale at whatever the cost and did not care about his clients in the slightest. The fact that he cannot own up to this makes matters even worse. I will be sure to never use Liberty Travel again and beg anyone who will listen to do the same. I promise you that!

Complained to corporate headquarters and felt that since I had agreed to package my complaint wasn't valid. Didn't think agent needed to present options to clients and would not answer questions about whether or not agent got commission for bookings she made and that was why she chose such an expensive place. I have always done my own planning and am really sorry I didn't this time. Thought you were supposed to get such wonderful service from travel agents but I should not have been that naive.

This was a very unprofessional statement to make to any potential customer and felt very discriminatory. I made sure I told everyone I knew about the incident. All of which cancelled their vacation plans with Liberty Travel From other offices. I can only speak to the Clifton Location on Rte. 3. By saying the racist attitude towards an **. Should never be accepted from anyone. Liberty Travel seems to have a history of tolerating this... But I absolutely refuse to be treated as if I am not good enough to afford Liberty Travel!!! I will NEVER consider using Liberty Travel for ANY travel needs again!!!

The travel agent contacted Norwegian saying we didn’t have the package we booked. I emailed the confirmation back to Liberty Travel and no one replied until we returned from our vacation. Told us to keep our receipts and that there was nothing they could do and suggested we contact Norwegian. Horrendous experience. At least 5-6 hours spent at guest services during our trip and never got this resolved. Please do not give this place business. They are short staffed and incompetent.

So my trip originally was 3 days in London, 4 days in Paris and 4 days in Dubai prepaid with transfers at all locations and supposedly everything confirmed. The plan was to fly to London then take the train to Paris and then fly to Dubai. The itinerary reflected our train leaving London at 9:24am arriving in Paris at 12:47pm. Our transfer from the hotel reflected a pickup of 2 hours before the train departs on March 29th. On March 29th the front desk called our room at 7:09am to let us know that our ride had arrived. We got to the train station by 8:05am in plenty of time for our 9:24am train. We went to print out our tickets and to our surprise the ticket person said "You have missed your train." The printed ticket reflected our train departure at 7:55am not 9:24am.

The 9:24am train was full, no seats available and the next available train that had two seats was not until March 30th at 6:30pm arriving in Paris at 9:45pm. My thought was are you kidding me right now??? They were very nice and tried to figure out another way for us to go that day but there were no viable options other than flying which was just too expensive. So there we were at the train station with all of our luggage trying to figure out what to do next. Not getting to Paris by 12:47pm on March 29th obviously had a domino effect. Our transfer from the train, our hotel night and an Eiffel Tower attraction that was booked for March 30th at 11am. Also taking away a day and a half leaving us with only two days in Paris. In my opinion that is a HUGE disruption to my prepaid vacation plans based on an error that the travel agent made.

Now we are in the middle of the train station looking up availability of a hotel near the train station because we now have to spend another night in London. Found one for $178 dollars that was close. I then called the emergency travel line because of course being in London at 8am in the morning meant that the Chicago Liberty Travel office was not open. Now in my opinion this is all very inconvenient and not pleasurable. So when we finally were able to reach the Chicago office my travel agent was not in yet but her manager was and he said, "We are sorry and we will look at what happened and get back to you." Not at all offering anything but just that he would speak with the agent when she got in and have her get back to me.

So a few hours go by and I have heard nothing so I then reach out again and the agent that I worked with was in so we spoke. She apologized but still offered nothing other than she would ensure that we still had a hotel in Paris and the night that we missed would be credited back, she would ensure that we had a new transfer to pick us up from the train, she would reschedule our Eiffel Tower event. At that point I asked if the extra night in London would be compensated since it was an inconvenience and only occurred due to her mistake. She told me it would have to be approved but save the receipt.

Another hour goes by and she calls to let me know that our hotel is set, she is still waiting on confirmation for our transfer and the Eiffel Tower event that we booked is sold out. She offered another Eiffel Tower event that would require us to climb up two the second level. The event that we booked was a pass the line and take the elevator to the top so the option of only going to the second level and the fact that we would have to climb did not appeal to us so I turned it down. At that point I ASKED, "So what can you do for us to make this up because we are down to only two days in Paris and we are not even able to do the one event that we had you book for us." She said she would get back to me.

10 mins later her manager called me to see what he could offer which was a dinner cruise and a jump on and off bus tour. I told him that was great so he said he would call back to confirm. About an hour later she calls back and said that they were throwing in the jump on and off bus with not a dinner cruise but an hour long boat tour. So we went with that and with the thought that for the two of us traveling that we would get the hotel in Paris and the Eiffel Tower credited back.

Several hours later she calls to say she has not heard back on our transfer from the train to the hotel so that we should just get a cab and that she would credit back that transfer to us. Sure, fine but again, now we have to wait in line for a cab which again is taking away from our time to enjoy because that's why we paid for transfers throughout the entire trip; so just another disappointment and inconvenience.

Okay, we make it to the hotel by about 10:40pm on March 30th and to our surprise they don't have a room for us!! So I immediately call the travel agent because this time with it being so late in Paris it was in the afternoon in Chicago. She talks to the front desk person and they are able to find us a room but he let her know that when she booked our room she asked for double beds but in Paris that really means one larger bed not two beds... Shouldn't a travel agent know that????? Okay the front desk person was able to find us two rooms that he was not going to charge us extra for, thank goodness, but that we would have to change rooms the next day. I'm sorry but again another inconvenience!!

Now, on Sunday I happened to check out the transfer that was supposed to be confirmed to pick us up on Monday, April 2nd to take us to the airport and was not able to find a time and place on the voucher confirming the time of pickup. So I called... Again why am I having to do this because we prepaid and everything should have been confirmed. Well, so glad that I did because the company said they had no record of a pickup at our hotel to the airport and that we should call our travel agent to work things out. Of course, so that’s another call I have to make to the emergency number; yet another inconvenience.

So I call and they were not able to square things away and suggested that we just get our own cab and have our local agency credit us. I sent an email to my agent to say, "Now not only do you need to credit the one night stay, the Eiffel Tower event but now it's the round trip transfer credited back to me and the person I was traveling with along with the London hotel because of all of the inconvenience that we have gone through."

When the refunds went through the agent decided that she would refund me the entire hotel amount for Paris and then split everything else by two. When I inquired she told me "As per our conversation on the phone, we still had to keep one hotel charge since you did still need a hotel night. I refunded the hotel night not used to you since you are the one who paid for the extra night in London. I’m unable refund that Expedia booking since I did not book that for you." The Expedia booking was the extra night in London and we actually never had this conversation on the phone. The conversation we had was the extra night will need to be approved so save the receipt. And for her to make the decision to not split everything by two was not her decision to make.

And yes we did stay the number of nights in total BUT for general purpose the right thing to do since we were sooo inconvenienced is to say, "You know what, we will pick up that extra night in London for you because it was OUR MISTAKE." To me when you are a large company that should just be a given with no questions asked. If I had booked a room at the Ritz Carlton I get that is over the top and would not expect the agency to pick that up. This was the Crown Plaza at $178, only $20 more than the hotel in Paris. All and all not even a lot of money for me but it's more about the prinicple... I'm very disappointed and will not use Liberty Travel again!

I told her I wanted to speak to supervisor as I just didn't trust. He was not it so I asked for his boss. The regional manager called later today and basically wanted to go over options on the phone and didn't even apologize for the delay or anything. I knew right then and there this was not the place to book. Stay away as even corporate does not care.

I asked if could I used the rest of my money for later and she said that was all she could do but Carnival could do more than she could. She asked me to wait for a little for the cancellation to roll over before I called Carnival back. I called Carnival back. The representative said the travel agent was the only one that could help me. I talked with the travel agent and she said had she returned 130.00 which was the taxes and I have to talk with Carnival to see what they could do. I called Carnival back for help.

The representative put me on hold. When she came back she said "I apologized but we can't help you." She said she was told my travel agent has to call Carnival to get something done. I told her the travel agent was not working on the weekend. She said "have her call on Monday because the travel agency is the only one that can call us." The travel agent misled me, she made it appear that Carnival could do things to help me and Carnival said they would work with the travel agency. I am not working now due to health issues caused by the stroke and the travel agent kept my money and justified it by blaming everything on Carnival.

As I read the reviews on Carnival's website, I was very impress how Carnival tried to accommodate their clients who paid Carnival for a trip but due to unforeseen circumstances, they were not able to attend. Carnival's Cruise Director gave a sincere apology for the changes made due to the hurricane. Sometimes thing happen that we cant control. I truly regret the fact that a travel agent was used to book my trip instead of booking directly with Carnival. I was very please how Carnival tried to assist their customers while feeling sad that I was sanctioned by the travel agent for having a stroke.

I was so disappointment to learn that a well-known travel agency would deliberately deceive/lie to their customers! No one try to honor or offer an alternate cruise due to their deception. No one within that location seem to care or maybe they are so use to falsely advertising vacation packages that don't exist (it didn't phase them)! Well I would NEVER recommend using Liberty Travel Agency because you will never know what you will get.

We waited months (we booked and paid in full for the trip 8 months in advance) and did not hear anything. We spoke to her supervisor and she set us up with another agent that would contact us and set up our additional activities. The agent emailed us, we emailed her back with all of the activities we wanted and 3 weeks have gone by and we have not heard anything.

Finally tonight I went on some of the sites and looked at the activities we wanted and found out one of them is already sold out. This is not just a vacation. This is our 25th anniversary and a once in a lifetime trip for us. I will now book all of our activities myself and not be bothered using any more services from Liberty Travel. I don't know why they are reluctant to help us. Did we not make them enough commission? Did we not book an expensive enough hotel? I was nervous about booking a trip of this magnitude myself, in hindsight apparently I am more qualified and knowledgeable than trained travel agents. Lesson learned, never again!