Korean Airlines Reviews

*Extremely Poor Handling of Snow Storm Cancellations.* I'm writing to express my disappointment and frustration with Korean Air's handling of the recent snow storm cancellations 11/26-11/27/2024. Our flight from NYC to Thailand through Seoul was severely impacted, and the airline's response was woefully inadequate. We were kept on the plane for 5 hours after landing, only to be told that we would have to sleep on the airport floor. No hotel vouchers or food assistance were provided. The lack of communication and support was staggering.

Stop waiting your time to call the Skypass representative. Korean Air ship their customers service department to Malaysia and their jobs just answer the phone without any helping you. Anything they going tell you it’s already on the Korean Air website. If you need them to help with reward booking or upgrade, they will said the office in Korean handled that but not give you that office phone number. They also good with asking you to wait but everything is not guarantee.

We've opt for Credit Voucher than check during the pandemic. We received email confirmation that CV can be used until end of 2022. When we're trying to book, KAL asks so many requirements even if we have CV confirmation. Waste of time and money!

I purchased flights over a year ago having no idea we would be facing g challenges a year later with countries restricting entry now with our upcoming trip. We are unable to obtain a visa due to these restrictions into the destination booked into therefore unable to fly at our departure date. I have asked to move our trip to later dates with flat out refusal. I am told due to our ticket type the only option I have is to move our flight by 30 days but has to be completed by a specific date. Not sure how 30 days can help me when the visa suspension is in place until after this time! I never even asked for a refund. Just to move our dates and now I am out all the money we spent on not only this round trip flight but our connecting flights in between with no option to travel.

My wife and I recently traveled to the Philippines on Korean Air. Flying out of JFK to Incheon with a connecting flight to Manila. Service was on time and the staff at the check-in counter to the stewardesses were very polite and helpful. One of our bags was about 2 pounds overweight and they asked us to be more careful next time but allowed the bag through without extra charge. The food on the flight was not bad. I would fly this airline again.

Korean Airlines rerouted me over 1000km from my destination, which, of course, necessitated canceling my flight with the assurance of a "partial refund". I received $0.01. I will never fly with KA again.

I am beyond frustrated. I called Korean Air a few weeks ago to change my flight of course then refused to do so without a fee. We are a family of 6 so we decided to continue or trip planning which included hotels and local flights in Thailand. Korean Air cancelled my flight 2 days before my scheduled departure and only cancelled Dallas-SEOUL. My connection SEOUL-BANGKOK was still scheduled.

Decided to have family trip with my 1&6 yr old boys. Obviously I do not want to change our plan to visit Korea. It’s not easy even getting to decide a long distance trip with young kids. So much to think and prepare! My older son has autism & seizure condition. Now do I have a choice to keep our plan to visit Korea with young kids while corona virus rapidly spreading and killing people? Does KOREAN AIR care about that? If you care, there will be no penalty for canceling ticket. Later KOREAN Air gave us an option which is paying fee to change departure day before June. No one will feel safe flying even in June. If it’s after May, have to pay fare differences which KOREAN Air raised recently. No word for that. Wish I don’t need to deal with KOREAN AIR no more. Very disappointed and almost sad that this is one of big airlines in KOREA.

It’s a shame that Korean Airlines will not refund airline tickets at a time like this. Who in their right mind would want to travel to Korea now with all so many people getting the coronavirus and especially when a Korean Air flight attendant was just confirmed having the the virus. For the past 30 years I have been loyal to Korean Air and whenever we travel to Asia from Los Angeles we have always flown with Korean Air and have always recommended our family and friend to fly with Korean Air.

If you ever consider flying with Korean Air, DO NOT fly with them! Korean Air only cares about money and not their passenger’s well being. My elderly mother was going to fly from VN to USA. In this past week, South Korea jumped to the rank #2 of confirmed cases of Coronavirus behind China. As of 02/27, South Korean has 1,766 confirmed cases. Their pilot got the coronavirus as well. Korean Air website stated they waive the refund penalty and refund would be delayed with instructions on how to cancel the reservation online. I followed the instruction and then got an email and also voicemail from Korean Air asking about the refund. They lied and told me there isn’t a waiver. They told me to cancel my dispute with my credit card company. What a TERRIBLE airline!!! They only care about MONEY! Passengers BEWARE! Do not fly with KOREAN AIR.