Korean Airlines

Korean Airlines Reviews

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Overall Rating
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Korean Airlines Reviews

ConsumerAffairs has collected 63 reviews and 344 ratings.

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Page 1 Reviews 0 - 10
Punctuality & Speed

Reviewed March 25, 2022

We've opt for Credit Voucher than check during the pandemic. We received email confirmation that CV can be used until end of 2022. When we're trying to book, KAL asks so many requirements even if we have CV confirmation. Waste of time and money!

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Reviewed Feb. 22, 2021

I purchased flights over a year ago having no idea we would be facing g challenges a year later with countries restricting entry now with our upcoming trip. We are unable to obtain a visa due to these restrictions into the destination booked into therefore unable to fly at our departure date. I have asked to move our trip to later dates with flat out refusal. I am told due to our ticket type the only option I have is to move our flight by 30 days but has to be completed by a specific date. Not sure how 30 days can help me when the visa suspension is in place until after this time! I never even asked for a refund. Just to move our dates and now I am out all the money we spent on not only this round trip flight but our connecting flights in between with no option to travel.

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    Reviewed March 21, 2020

    My wife and I recently traveled to the Philippines on Korean Air. Flying out of JFK to Incheon with a connecting flight to Manila. Service was on time and the staff at the check-in counter to the stewardesses were very polite and helpful. One of our bags was about 2 pounds overweight and they asked us to be more careful next time but allowed the bag through without extra charge. The food on the flight was not bad. I would fly this airline again.

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    Reviewed March 15, 2020

    Korean Airlines rerouted me over 1000km from my destination, which, of course, necessitated canceling my flight with the assurance of a "partial refund". I received $0.01. I will never fly with KA again.

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    Reviewed March 9, 2020

    I am beyond frustrated. I called Korean Air a few weeks ago to change my flight of course then refused to do so without a fee. We are a family of 6 so we decided to continue or trip planning which included hotels and local flights in Thailand. Korean Air cancelled my flight 2 days before my scheduled departure and only cancelled Dallas-SEOUL. My connection SEOUL-BANGKOK was still scheduled.

    It took 4 days and over 100 calls (2 hours + on hold) before I was able to speak to someone. She was extremely rude, unapologetic and wanted me to pay a penalty fee for not showing up to my connection flight (ARE THEY FREAKING KIDDING?) The representative name was JODY and she was honestly the worst customer service rep I have ever encounter. After another 1+ over the phone they agreed to waive the penalty fee and said they would issue a refund which could take weeks. WORST CUSTOMER SERVICE EVER! It's honestly a shame how they are dealing with the whole situation. This was going to be my 1st time flight with them, but I would never do it now.

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    Reviewed March 8, 2020

    Decided to have family trip with my 1&6 yr old boys. Obviously I do not want to change our plan to visit Korea. It’s not easy even getting to decide a long distance trip with young kids. So much to think and prepare! My older son has autism & seizure condition. Now do I have a choice to keep our plan to visit Korea with young kids while corona virus rapidly spreading and killing people? Does KOREAN AIR care about that? If you care, there will be no penalty for canceling ticket. Later KOREAN Air gave us an option which is paying fee to change departure day before June. No one will feel safe flying even in June. If it’s after May, have to pay fare differences which KOREAN Air raised recently. No word for that. Wish I don’t need to deal with KOREAN AIR no more. Very disappointed and almost sad that this is one of big airlines in KOREA.

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    Reviewed March 1, 2020

    It’s a shame that Korean Airlines will not refund airline tickets at a time like this. Who in their right mind would want to travel to Korea now with all so many people getting the coronavirus and especially when a Korean Air flight attendant was just confirmed having the the virus. For the past 30 years I have been loyal to Korean Air and whenever we travel to Asia from Los Angeles we have always flown with Korean Air and have always recommended our family and friend to fly with Korean Air.

    At times like this Korean Air should show their gratitude to their loyal clients and refund their tickets so that we can continue to be loyal to them. Shame on you Korean Air!!! As the virus is getting worse in Korea you will evidently have to refund our tickets but too bad you didn’t have enough class to offer it your loyal clients first!!

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    Reviewed Feb. 28, 2020

    If you ever consider flying with Korean Air, DO NOT fly with them! Korean Air only cares about money and not their passenger’s well being. My elderly mother was going to fly from VN to USA. In this past week, South Korea jumped to the rank #2 of confirmed cases of Coronavirus behind China. As of 02/27, South Korean has 1,766 confirmed cases. Their pilot got the coronavirus as well. Korean Air website stated they waive the refund penalty and refund would be delayed with instructions on how to cancel the reservation online. I followed the instruction and then got an email and also voicemail from Korean Air asking about the refund. They lied and told me there isn’t a waiver. They told me to cancel my dispute with my credit card company. What a TERRIBLE airline!!! They only care about MONEY! Passengers BEWARE! Do not fly with KOREAN AIR.

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    Reviewed Feb. 26, 2020

    With more thousands of cases of corona virus, they are trying to pretend they don’t hear their customers’s beg to cancel all flights to South Korea and give them full refund. They even ghost their customer service phone line. No answer at all when calling +1-800-438-5000. These people only care about the money they make from flying people. Once they are done with the trips, they don't care about how many more people will die and be infected with the virus. They don't even care if their own customers will catch the virus and die tomorrow. Money comes first, huh Korean Air? Wait until it’s your turn to be honored to fly into a hive full of killer bees.

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    Reviewed Feb. 9, 2020

    It does not make any sense or fairness that Korean Airlines is actually penalizing customers who are trying to maintain and preserve the health of their families. This pandemic is a major concern to all families around the world and therefore I was utterly surprised and disgusted to learn that a cancellation due to this pandemic was being treated as a "normal" cancellation. So Korean Airlines is saying if you chose to cancel your flight due to your duty to try and prevent your family from contacting this pandemic in flight we will fine you and not support you and will relate to cancellations of flights in this period as "normal' cancellations. So profit is more important than health... Bad airline...

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    Korean Airlines author review by Erika Armstrong

    Headquartered in Seoul, Korean Airlines is the largest airline in South Korea. This airline's combined passenger and cargo divisions offer service to 127 cities worldwide.

    • Free checked baggage: Korean Airlines offer up to two free checked bags for economy-class passengers.

    • 24-hour cancellation: Travelers can cancel a flight and get a full refund on the purchase price if plans change and the flight is canceled within 24 hours.

    • Rewards program: Membership in the Korean Airlines rewards program offers an extra free checked bag, access to the priority check-in desk and more.

    • International currency options: Korean Airlines accept payments in a variety of currency options such as USD, EUR, GBP and more.

    • Partnership airlines: Travelers can earn rewards on flights booked with any Korean Airlines partners. That's more than 33 different airlines to choose from.

    by Erika Armstrong Airlines Advisor

    From the front desk of a busy FBO to the captain's seat of a commercial airliner, Erika Armstrong has experienced everything aviation has to offer. She is the author of A CHICK IN THE COCKPIT and her aviation articles can be found at Consumer Affairs, Plane & Pilot, Flying.com, Disciples of Flight, NYC Aviation, Contrails, Mentor, General Aviation News and Business Insider.

    Korean Airlines Company Information

    Company Name:
    Korean Airlines
    Year Founded:
    1813 Wilshire Blvd.
    Los Angeles
    Postal Code:
    United States