Korean Airlines Reviews

Korean airline no good for me. Zero star. They trap me and my husband. They didn't help us. So much mad what they did done so much trouble.

I paid nearly $6,000 per ticket for business class with Korean Air from Bali to Chicago, and what I received on the Seoul–Chicago leg was frankly unacceptable. The first flight was solid. The second felt like a bait-and-switch. The aircraft was equipped with an outdated 2-3-2 configuration—no privacy, no direct aisle access for many seats, and comfort levels barely above economy. The seats were narrow, cramped, and completely out of line with what any reasonable traveler would expect from a modern business class product. Storage was practically nonexistent due to poor, outdated design. The entertainment system was equally embarrassing—tiny, distant screens and a clunky remote that looked like it belonged in the 1980s.

Flew on business class and got FOOD POISONING. I have been back home for two days now, and still have nausea (vomiting was just the first day), and still have diarrhea. The meals were all that I ate that whole day (except for some crackers prior to departure, that I shared with my relatives, who are fine), and now this. What gives (besides a couple thousand $ for... diarrhea)?!! Service on the flight was great though.

Senior Citizen Abandoned, Lied To, and Silenced. Korean Air's Shameful Customer Service. As a senior citizen, I endured an unforgettable 14.5-hour nightmare on Korean Air KE901 from Seoul to Paris on August 21, 2025, followed by two contradictory, dismissive responses and complete silence from their customer service team. Despite my son being assigned an emergency exit seat due to his height, I was forced into a cramped middle seat many rows behind, squashed between strangers, despite explaining my severe anxiety about travelling alone. When the seat next to my son remained empty the entire flight, I offered to pay the premium fee to move. The crew refused, claiming such seats could only be paid for at check-in which was impossible, as I was told the flight was fully booked.

My wife and I flew from New York City to China with a stop in Korea. For whatever reason that women do, My wife wore a really expensive gold bracelet during the flight. It apparently fell off while she was sleeping on the plane en route from New York to Korea. She did not notice until we were in the terminal in Seoul. I ran back to the plane but the crew had already disembarked and I could not look for it. It is difficult for an American in China with an American phone because Google is banned. I contacted the travel agent and she told me that she contacted the airline.

Korean Air used to be a great and accommodating airline, but not anymore. Their current luggage policy is unreasonable, with no flexibility or consideration for passengers. Disappointed—and I won’t be flying with them again. It’s also important to note that Korean Air now combines the weight of personal and carry-on items, which seems overly strict. Additionally, the level of customer service has noticeably declined—staff were far less courteous than in the past.

During boarding from Seattle to flight SJC at 1/2/24, staff member inform me of wrong group verbally. And so I am late for boarding and I have trouble finding space for my trunk. But a male crew member ask me to move the trunk up to almost front of plane and my seat is all most back. He talk like a drill sergeant in military boot camp. And I had never experienced such worst service.

Korean Air was wonderful! Our flights started from Honolulu to Philippines on 12/24. We'd made a flight scheduling error we survived at the gate. The wonderful baggage check individuals, Darcey ** and Meeson **, went way beyond the "normal" to help us. The service on the planes were immaculate. Flight attendants on KE011 on the return flight, S. Korea to LAX: Kim ** (wonderful!), as was Han ** and Lee **. There were more airline stewardesses on other flights who were also great. The food was perfectly prepared and proportioned and provided options for authentic cuisine or more traditional meals from our perspective. Service needs were addressed promptly.

*Extremely Poor Handling of Snow Storm Cancellations.* I'm writing to express my disappointment and frustration with Korean Air's handling of the recent snow storm cancellations 11/26-11/27/2024. Our flight from NYC to Thailand through Seoul was severely impacted, and the airline's response was woefully inadequate. We were kept on the plane for 5 hours after landing, only to be told that we would have to sleep on the airport floor. No hotel vouchers or food assistance were provided. The lack of communication and support was staggering.

Stop waiting your time to call the Skypass representative. Korean Air ship their customers service department to Malaysia and their jobs just answer the phone without any helping you. Anything they going tell you it’s already on the Korean Air website. If you need them to help with reward booking or upgrade, they will said the office in Korean handled that but not give you that office phone number. They also good with asking you to wait but everything is not guarantee.

We've opt for Credit Voucher than check during the pandemic. We received email confirmation that CV can be used until end of 2022. When we're trying to book, KAL asks so many requirements even if we have CV confirmation. Waste of time and money!

I purchased flights over a year ago having no idea we would be facing g challenges a year later with countries restricting entry now with our upcoming trip. We are unable to obtain a visa due to these restrictions into the destination booked into therefore unable to fly at our departure date. I have asked to move our trip to later dates with flat out refusal. I am told due to our ticket type the only option I have is to move our flight by 30 days but has to be completed by a specific date. Not sure how 30 days can help me when the visa suspension is in place until after this time! I never even asked for a refund. Just to move our dates and now I am out all the money we spent on not only this round trip flight but our connecting flights in between with no option to travel.

My wife and I recently traveled to the Philippines on Korean Air. Flying out of JFK to Incheon with a connecting flight to Manila. Service was on time and the staff at the check-in counter to the stewardesses were very polite and helpful. One of our bags was about 2 pounds overweight and they asked us to be more careful next time but allowed the bag through without extra charge. The food on the flight was not bad. I would fly this airline again.

Korean Airlines rerouted me over 1000km from my destination, which, of course, necessitated canceling my flight with the assurance of a "partial refund". I received $0.01. I will never fly with KA again.

I am beyond frustrated. I called Korean Air a few weeks ago to change my flight of course then refused to do so without a fee. We are a family of 6 so we decided to continue or trip planning which included hotels and local flights in Thailand. Korean Air cancelled my flight 2 days before my scheduled departure and only cancelled Dallas-SEOUL. My connection SEOUL-BANGKOK was still scheduled.

Decided to have family trip with my 1&6 yr old boys. Obviously I do not want to change our plan to visit Korea. It’s not easy even getting to decide a long distance trip with young kids. So much to think and prepare! My older son has autism & seizure condition. Now do I have a choice to keep our plan to visit Korea with young kids while corona virus rapidly spreading and killing people? Does KOREAN AIR care about that? If you care, there will be no penalty for canceling ticket. Later KOREAN Air gave us an option which is paying fee to change departure day before June. No one will feel safe flying even in June. If it’s after May, have to pay fare differences which KOREAN Air raised recently. No word for that. Wish I don’t need to deal with KOREAN AIR no more. Very disappointed and almost sad that this is one of big airlines in KOREA.

It’s a shame that Korean Airlines will not refund airline tickets at a time like this. Who in their right mind would want to travel to Korea now with all so many people getting the coronavirus and especially when a Korean Air flight attendant was just confirmed having the the virus. For the past 30 years I have been loyal to Korean Air and whenever we travel to Asia from Los Angeles we have always flown with Korean Air and have always recommended our family and friend to fly with Korean Air.

If you ever consider flying with Korean Air, DO NOT fly with them! Korean Air only cares about money and not their passenger’s well being. My elderly mother was going to fly from VN to USA. In this past week, South Korea jumped to the rank #2 of confirmed cases of Coronavirus behind China. As of 02/27, South Korean has 1,766 confirmed cases. Their pilot got the coronavirus as well. Korean Air website stated they waive the refund penalty and refund would be delayed with instructions on how to cancel the reservation online. I followed the instruction and then got an email and also voicemail from Korean Air asking about the refund. They lied and told me there isn’t a waiver. They told me to cancel my dispute with my credit card company. What a TERRIBLE airline!!! They only care about MONEY! Passengers BEWARE! Do not fly with KOREAN AIR.

With more thousands of cases of corona virus, they are trying to pretend they don’t hear their customers’s beg to cancel all flights to South Korea and give them full refund. They even ghost their customer service phone line. No answer at all when calling +1-800-438-5000. These people only care about the money they make from flying people. Once they are done with the trips, they don't care about how many more people will die and be infected with the virus. They don't even care if their own customers will catch the virus and die tomorrow. Money comes first, huh Korean Air? Wait until it’s your turn to be honored to fly into a hive full of killer bees.

It does not make any sense or fairness that Korean Airlines is actually penalizing customers who are trying to maintain and preserve the health of their families. This pandemic is a major concern to all families around the world and therefore I was utterly surprised and disgusted to learn that a cancellation due to this pandemic was being treated as a "normal" cancellation. So Korean Airlines is saying if you chose to cancel your flight due to your duty to try and prevent your family from contacting this pandemic in flight we will fine you and not support you and will relate to cancellations of flights in this period as "normal' cancellations. So profit is more important than health... Bad airline...

Worse service ever. Booked my mother’s ticket from Fiji-London. Along the way Korean air stop operating from Fiji. I was just given flight from Sydney without a choice. I called them up saying that Sydney is a different country. Then I was given ticket from Nadi-Auckland-Seoul- London. On the day of the flight Korean air messes things up and my mother was refused boarding. We had to cancel the ticket and Korean air took USD 400 for the mess up they did. Their obligation was not fulfilled. Totally disgusting behaviour???? I wrote to customer care department but they refuse to refund the whole amount putting the blame on me for changing the itinerary from Sydney to Auckland but it was Korean Air that changed the whole schedule first. Nothing was done to Korean air but it's customers who pay the price. Terrible customer service.

We are on a trip from Cebu to SFO. We are a group of 4 (with a 2 year old who has mood swings). I’ve requested for a child restraint so me and the toddler already have seats assigned that cannot be changed. And the seat beside us have already been taken during web checkin. So we went to the airport hoping they can help us with our arrangement. Our flight to Incheon (stopover) went well without problem with the seating but our flights to Sfo was that me and my 2year old are seated together while my husband and other child at our back. I’ve requested for us to be seated together as it is hard to go through a 13hour flight without my husband sitting beside me. But Korean Air people (everyone) in the transfer desks of Nov 29, 2019 at 6:40am said they cannot do anything for us to sit together as all the seats are already taken.

So I receive an email from Korean Air saying our flight has been reschedule to the next day. We booked via Expedia, who informed us as soon as it changed. We asked booked our hotels either side of the trip and as a result, we need to forfeit a night as well as purchase a night extra before this flight. I'm really not happy with this. Korean Air has a customer service plan on their site which clearly states that if any flight cancellation or delays, they will help pay for overnight stay and any delays. I emailed them about this, their reply was, since they reschedule before my travel date, no compensation and that they can change their reschedule whenever they need to. As a result, I now will never want to travel with them again. Their email lacks any apology and they can treat customers like this. How very irresponsible and obviously not bothered about their customers. Bad customer service experience!

Terrible service and customer support. When I arrived in Tokyo, they informed me they lost my bag, only gave me 10 bucks for lunch. Told me my bag would get there the day after. It took 3 additional days to get my bag. No call from them.

I'd love to travel Korean Airlines since I have experienced one of the best customer services. They are polite, kind and always trying to listen to me. The price is relatively higher than other competitive airlines but worthwhile to travel with it in terms of safety, food, cabin services. Highly recommended! I have traveled a lot with budget airlines which offer you little.

Booked 2 business class tickets online from Seoul to Tel Aviv for almost $8,000. When I told my friend in Israel when I would arrive (October 8 in the evening) he pointed out that it is the Day of Atonement and the airport is closed and has been so many years on that day. I called Korean Airlines to change the date of my arrival explaining the flight will probably be canceled. First they tell me it will not, then they want to charge me $300 change fee. I then asked to talk to a manager, long hold, same agent comes and tells me he can cancel my booking at no fee and I can rebook with different dates. Why not tell me right away? I ask for a cancelation confirmation so I can verify that a refund would come, long hold, there is no cancelation code or email. Even Southwest Airlines has better systems for a $4 9 flight booking!

They use terrible business practices when it comes to customer service. Purchased tickets online and chose our seats. Changed our seats at gate. This is unacceptable. I believe they sold our seats as premium seats and put us in undesirable center row seats. Very poor customer service, they don't care at all about customer.

I just bought 2 ticket from San Francisco to Thailand AFTER already purchased tickets back in August because my original credit card was stolen. I originally bought tickets for myself and my wife back in August to travel back to Thailand after attending my son's wedding in the US. During the time I've been in the US, my credit card was stolen. So, I reported to my credit card company and destroyed the card according to the instruction. Then I received a replacement for my credit card. I understand the check in process that I need to present my credit card; however, I don't have my credit card with me anymore.

I booking award ticket with Korean Air from ATL to SGN on Jan. 01, 2019, reservation number **. On Oct. 1, 2018 I called to requested to change departure date early so I can travel with my family on Oct. 28, 2018 because they needs my help. The lady answer the phone very nice to explained that she can put me on the waitlisted and advise me to call back to check to confirm the seat. However, when I called asks to speak with Skypass representative and get refused I did explains my situation but the customer service so cruel by insulted me that my ticket is reward ticket, it not the revenue ticket so I have to wait.

I had a relative in Vietnam. Went to Korean Air Office at Diamond Plaza, floor 909, Ho Chi Minh City. Request advance seat reservation, flight Delta. Depart Oct. 26, 2018 from Mobile, Alabama (MOB) to Ho Chi Minh, Vietnam (SGN) (one way ticket). 2 stops from Mobile (MOB) to Atlanta (ATL) and Atlanta to Incheon - ICN (Korean Air) and from Incheon to Ho Chi Minh-SGN (Korean Air). The Rep refused to provide seat with the unacceptable reason that because I'm a US Citizen so that I have to buy another return ticket to US otherwise the ticket travel to Vietnam is invalid to Korean Air.

We received a full refund after I wrote them an email. I take back my recent compaint.

When using their website to book travel, they will make you go to their office to verify your credit/debit... Even if their office is hundreds of miles in another state! Of course, they will charge your card or take their money first before telling you of this requirement. But they don't require this of Korean nationals. DONT FLY KOREAN AIR!

It was an international travel from Fukuoka (Japan) to Delhi (India) via Seoul (South Korea) by Korean Air. Due to the bad weather condition, the airline was kept on postponing the estimated time of departure in Fukuoka (Japan) Airport. The flight from Fukuoka to Seoul was 5:30 hours delayed approximately. During that time the staff at Fukuoka Airport provided a can of coffee and nothing else. Anyway, I was worried since I needed to board another Korean Air flight from Seoul to Delhi. Unfortunately, I couldn't board that flight. I contacted airlines staff and the staff suggested me to take the next day flight from Seoul to Delhi. The staff happily showed incapability to provide any lounge/hotel for one night stay as well.

Booked a ticket directly from the Korean Airlines website and thought all was in good order. Unfortunately my name was registered incorrectly and only found this out a week before the flight. I have a rather long Dutch name so it is not uncommon for the airlines to process it incorrectly and I have had similar issues with other airlines in the past. Korean Airlines forced me to cancel the ticket, imposed a USD 200 refund penalty, suggested I buy a new ticket (which is almost double the price for the same route).

I had a great time going from Toronto to Korea and Cebu. Excellent service and very professional people. Specially; ** Sang Eun and ** Myeong Seok. They are extremely professional and cheerful. I will travel with Korean Airlines in future. Thanks to this professional team.

I had flight from Korea to New Delhi India on 16 Sept 2017 from Jet Airways which is operated by Korean Air in South Korea. At the time of boarding I was denied entry by airline staff stating that I don’t have visa of India and I need visa of Hong Kong too where I have 1 hour transit. Being a Nepalese citizen, we don’t need visa to travel India and many Nepalese already before traveled to India from Korea without any such problem. And I don’t think anyone need transit visa if you have connecting flight to your final destination. I wasted a lot of time and extra money to buy another ticket. Either Korean Airline staff don’t have enough knowledge about their work or they are too lazy to handle their customer. Since that lady was rude and desperate to leave as soon as she can.

I bought 2 tickets for my parents to fly from Vietnam to Dallas, TX. Aside from jacking up the price by $300 while I was buying them, the tickets also come with a credit card verification form (stupid credit card verification procedure). Now I have to go to the airport to prove that I pay them the money? (Who is going to pay for my time, parking, driving.) I can see why Korean Air is no longer in the elite airline group. I will make sure to spread the words so you will lose as many customers as possible.

I bought Four tickets Korean Airlines for my brother and his family almost 3-4 months ago. I needed to change the dates of the flight due to one my niece starting school in freshman college was moved on earlier date. I called the customer service and told me that someone will call me back but I waited almost 35 minutes and decided to call them back then they were able to connect me to Miss **. To change the flight dates, they charge $120/person and $776/person charge if I change to the dates that I want. They gave me an option to change the dates on a cheaper rate which they charge $476/person. Regardless if they recommend the cheap fare for me it's still very expensive.

Korean Airlines has this stupid policy of having a passenger verifying his association with the credit card (used for booking) with a photo ID. I booked a ticket for my friend to fly from San Francisco to Hong Kong. When I booked the ticket using my Costco Citibank credit card. After finishing the booking, Citibank called me to verify the payment already. That was about two months before departure. I also found that the money was transferred to Korean Airlines from credit card. It seemed everything ok. I also paid the credit card balance. On the departure date, I couldn't go with friend, so I gave my credit card to my friend in case of verification, I also signed the verification paper. But unfortunately the Korean agent wouldn't accept that because of the stupid policy. So they charged my friend's credit card and said they will refund the money to me. That is very stupid policy to get the money and refund the money.

If you are buying a ticket for someone else, DO NOT BUY!!! When you are purchase a ticket using your own credit card for someone else, Korean Airline will make you go to their Los Angeles office to verify your credit card (payment methods). I have spoken to a customer service rep (English speaker) over the phone and Korean Airline will NOT accept any other method of verification. I think it's GREAT that they have a strict security system. However, I believe it's unnecessary to have your customer drive over 50 miles from Irvine, CA (3 hours in total drive round trip) to verify that I am the credit card holder.