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Korean Airlines
Korean Airlines
Overall Satisfaction Rating
3.74/5
  • 5 stars
    23
  • 4 stars
    24
  • 3 stars
    19
  • 2 stars
    4
  • 1 stars
    7
Based on 77 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Korean Airlines

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Korean Airlines
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50 Korean Airlines Consumer Reviews

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Page 1 Reviews 1 - 10
Rated with 1 star
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Verified Reviewer
Original review: June 23, 2019

Terrible service and customer support. When I arrived in Tokyo, they informed me they lost my bag, only gave me 10 bucks for lunch. Told me my bag would get there the day after. It took 3 additional days to get my bag. No call from them.

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Rated with 5 stars
Verified Reviewer
Original review: June 4, 2019

I'd love to travel Korean Airlines since I have experienced one of the best customer services. They are polite, kind and always trying to listen to me. The price is relatively higher than other competitive airlines but worthwhile to travel with it in terms of safety, food, cabin services. Highly recommended! I have traveled a lot with budget airlines which offer you little.

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Rated with 1 star
Verified Reviewer
Original review: March 19, 2019

Booked 2 business class tickets online from Seoul to Tel Aviv for almost $8,000. When I told my friend in Israel when I would arrive (October 8 in the evening) he pointed out that it is the Day of Atonement and the airport is closed and has been so many years on that day. I called Korean Airlines to change the date of my arrival explaining the flight will probably be canceled. First they tell me it will not, then they want to charge me $300 change fee. I then asked to talk to a manager, long hold, same agent comes and tells me he can cancel my booking at no fee and I can rebook with different dates. Why not tell me right away? I ask for a cancelation confirmation so I can verify that a refund would come, long hold, there is no cancelation code or email. Even Southwest Airlines has better systems for a $4 9 flight booking!

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Rated with 1 star
Verified Reviewer
Original review: Dec. 10, 2018

They use terrible business practices when it comes to customer service. Purchased tickets online and chose our seats. Changed our seats at gate. This is unacceptable. I believe they sold our seats as premium seats and put us in undesirable center row seats. Very poor customer service, they don't care at all about customer.

7 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 1, 2018

I just bought 2 ticket from San Francisco to Thailand AFTER already purchased tickets back in August because my original credit card was stolen. I originally bought tickets for myself and my wife back in August to travel back to Thailand after attending my son's wedding in the US. During the time I've been in the US, my credit card was stolen. So, I reported to my credit card company and destroyed the card according to the instruction. Then I received a replacement for my credit card. I understand the check in process that I need to present my credit card; however, I don't have my credit card with me anymore.

So, I provided my bank August statement showing the transactions for 2 tickets I purchased. Then I showed my current statement to show the continuity of the credit card. However, the agent refused to acknowledge the stolen credit card nor the statement provided. The agent demanded that I called the credit card company to provide the information, which I did. However, per the credit card security company, none of the credit card agent was able to identify my stolen credit card nor able to provide an evidence. AFTER a long 20 minutes of waiting and frustration, I ended my embarrassed and painful moment by purchasing new tickets to just go back to my country. This is so unprofessional and no regulation/ procedures to cover a stolen credit card. The agent was rude and not helpful. Please do not do any business with them. Not worth the money you spend.

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3 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Oct. 16, 2018

I booking award ticket with Korean Air from ATL to SGN on Jan. 01, 2019, reservation number **. On Oct. 1, 2018 I called to requested to change departure date early so I can travel with my family on Oct. 28, 2018 because they needs my help. The lady answer the phone very nice to explained that she can put me on the waitlisted and advise me to call back to check to confirm the seat. However, when I called asks to speak with Skypass representative and get refused I did explains my situation but the customer service so cruel by insulted me that my ticket is reward ticket, it not the revenue ticket so I have to wait.

Even though, there still 2 available seat on Oct. 28, 2018 flight. She also said I only can get confirm when nobody pay for the seat. And if I want to travel with my family then I have to pay for the ticket like other people on the flight. I feel hurt and upset by the way the Korean Air customer service treat me different because I book my flight with reward. I want to escalate this complain and demand the good explanation regarding to the way I been treated unfairly and insulting by Korean Air.

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4 people found this review helpful
Customer increased Rating by 3 stars!
Verified Reviewer
Original review: Sept. 14, 2018

I had a relative in Vietnam. Went to Korean Air Office at Diamond Plaza, floor 909, Ho Chi Minh City. Request advance seat reservation, flight Delta. Depart Oct. 26, 2018 from Mobile, Alabama (MOB) to Ho Chi Minh, Vietnam (SGN) (one way ticket). 2 stops from Mobile (MOB) to Atlanta (ATL) and Atlanta to Incheon - ICN (Korean Air) and from Incheon to Ho Chi Minh-SGN (Korean Air). The Rep refused to provide seat with the unacceptable reason that because I'm a US Citizen so that I have to buy another return ticket to US otherwise the ticket travel to Vietnam is invalid to Korean Air.

I called Delta Airlines to verify about above incident and they told me my trip is confirmed From Mobile (MOB) to Ho Chi Minh (SGN). I've been travel many times to Vietnam, I stayed there 6 months or so as long as my Vietnam Visa is still valid and I go back to US anytime I wish. The Rep at the Ho Chi Minh Office is lack of understanding about the airline policies when they refused providing seat and Korean Air won't let check in from Atlanta if I refused to buy another ticket return to U.S. (It's unbelievable).

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3 people found this review helpful
Customer increased Rating by 4 stars!
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Verified Reviewer
Resolution response: April 12, 2018

We received a full refund after I wrote them an email. I take back my recent compaint.

Original review: March 30, 2018

My assistant accidentally double booked a business trip for four travelers, including myself. We were under the impression that our flights were just changed until today. We were not given the information in time that we needed to cancel the second flight within 24 hours. Our assistant attempted to cancel the flight but they would not allow her to do so. They told her that the cardholder needed to cancel within 15 minutes of her calling them. I was not contacted in time. They allowed her to book the flights but not cancel the flight. I spoke to several people. They are not willing to refund anything except the tax. They are attempting to overcharge us by $14,739.80. Calling our attorney!

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 24, 2018

When using their website to book travel, they will make you go to their office to verify your credit/debit... Even if their office is hundreds of miles in another state! Of course, they will charge your card or take their money first before telling you of this requirement. But they don't require this of Korean nationals. DONT FLY KOREAN AIR!

17 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 17, 2018

It was an international travel from Fukuoka (Japan) to Delhi (India) via Seoul (South Korea) by Korean Air. Due to the bad weather condition, the airline was kept on postponing the estimated time of departure in Fukuoka (Japan) Airport. The flight from Fukuoka to Seoul was 5:30 hours delayed approximately. During that time the staff at Fukuoka Airport provided a can of coffee and nothing else. Anyway, I was worried since I needed to board another Korean Air flight from Seoul to Delhi. Unfortunately, I couldn't board that flight. I contacted airlines staff and the staff suggested me to take the next day flight from Seoul to Delhi. The staff happily showed incapability to provide any lounge/hotel for one night stay as well.

I was supposed to reach Seoul in afternoon but landed in the late evening. I was completely exhausted and hungry also knowing that I needed to spend one night and a day until afternoon (15 hours approximately) before boarding the flight to Delhi. Now, the flight to Delhi was kept on postponing. During this time period, I contacted airport inquiry and tired to contact airline staff but couldn't find the airline staff in various attempts. Not to mention that airlines didn't provide any food since they didn't bother to contact me at all. Note that the flight which was supposed to take off afternoon was finally rescheduled to 20:00 hours approximately which made my stay at Incheon Airport (Seoul) 24 hours approximately. It was indeed a pathetic experience and I was left with no energy. The airline should treat the passenger properly and also provide accommodation if flights are rescheduled. I would definitely not recommended Korean Airlines to anyone.

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9 people found this review helpful
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Korean Airlines expert review by Erika Armstrong

Headquartered in Seoul, Korean Airlines is the largest airline in South Korea. This airline's combined passenger and cargo divisions offer service to 127 cities worldwide.

  • Free checked baggage: Korean Airlines offer up to two free checked bags for economy-class passengers.

  • 24-hour cancellation: Travelers can cancel a flight and get a full refund on the purchase price if plans change and the flight is canceled within 24 hours.

  • Rewards program: Membership in the Korean Airlines rewards program offers an extra free checked bag, access to the priority check-in desk and more.

  • International currency options: Korean Airlines accept payments in a variety of currency options such as USD, EUR, GBP and more.

  • Partnership airlines: Travelers can earn rewards on flights booked with any Korean Airlines partners. That's more than 33 different airlines to choose from.

  • Best for: Vacationers and business travelers heading to Asia.

Profile picture of Erika Armstrong
Erika Armstrong Airlines Contributing Editor

From the front desk of a busy FBO to the captain's seat of a commercial airliner, Erika Armstrong has experienced everything aviation has to offer. She is the author of A CHICK IN THE COCKPIT and her aviation articles can be found at Consumer Affairs, Plane & Pilot, Flying.com, Disciples of Flight, NYC Aviation, Contrails, Mentor, General Aviation News and Business Insider.

Korean Airlines Company Information

Company Name:
Korean Airlines
Year Founded:
1962
Address:
1813 Wilshire Blvd.
City:
Los Angeles
State/Province:
CA
Postal Code:
90057
Country:
United States
Phone:
(800) 438-5000
Website:
www.koreanair.com
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