About Korean Airlines
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We are on a trip from Cebu to SFO. We are a group of 4 (with a 2 year old who has mood swings). I’ve requested for a child restraint so me and the toddler already have seats assigned that cannot be changed. And the seat beside us have already been taken during web checkin. So we went to the airport hoping they can help us with our arrangement. Our flight to Incheon (stopover) went well without problem with the seating but our flights to Sfo was that me and my 2year old are seated together while my husband and other child at our back. I’ve requested for us to be seated together as it is hard to go through a 13hour flight without my husband sitting beside me. But Korean Air people (everyone) in the transfer desks of Nov 29, 2019 at 6:40am said they cannot do anything for us to sit together as all the seats are already taken.
Take note we are already in the airport 10hours before the flight. We are a family in the same booking. So I told them it is a very hard situation for us, for sure they can override the seat assignments (which all airlines do all the time!) especially in this very needed case. And again they said they cannot do anything. The other older guy was even very strictly unsympathetic. I said, has anybody been in this situation and requested for a seat together and just get denied. He said yes. What kind of “family-friendly” airline are they advertising about? Clearly they were very unsympathetic. I even cried in frustration over the stupidity of their customer “service”. We never had a problem before with any airline about seating together.
This is the first time ever that we were not seated together as a family which is very ironic for their “family-friendliness” and then just get denied after explaining the hardship and the validity of the request (again we requested this even 16hours before departure in Cebu) but always get “I AM SORRY MA'AM WE CANNOT DO ANYTHING.” Anybody in my position with a family will surely be frustrated with this kind of response. So we will never fly with Korean Air again. Eva Air was way better. And now I understand why Korean Air is not on the top 10 of the best airlines of this year. So my advice to all families, don’t ever take Korean Air. #koreanair #evaair
So I receive an email from Korean Air saying our flight has been reschedule to the next day. We booked via Expedia, who informed us as soon as it changed. We asked booked our hotels either side of the trip and as a result, we need to forfeit a night as well as purchase a night extra before this flight. I'm really not happy with this. Korean Air has a customer service plan on their site which clearly states that if any flight cancellation or delays, they will help pay for overnight stay and any delays. I emailed them about this, their reply was, since they reschedule before my travel date, no compensation and that they can change their reschedule whenever they need to. As a result, I now will never want to travel with them again. Their email lacks any apology and they can treat customers like this. How very irresponsible and obviously not bothered about their customers. Bad customer service experience!
Terrible service and customer support. When I arrived in Tokyo, they informed me they lost my bag, only gave me 10 bucks for lunch. Told me my bag would get there the day after. It took 3 additional days to get my bag. No call from them.
I'd love to travel Korean Airlines since I have experienced one of the best customer services. They are polite, kind and always trying to listen to me. The price is relatively higher than other competitive airlines but worthwhile to travel with it in terms of safety, food, cabin services. Highly recommended! I have traveled a lot with budget airlines which offer you little.
Booked 2 business class tickets online from Seoul to Tel Aviv for almost $8,000. When I told my friend in Israel when I would arrive (October 8 in the evening) he pointed out that it is the Day of Atonement and the airport is closed and has been so many years on that day. I called Korean Airlines to change the date of my arrival explaining the flight will probably be canceled. First they tell me it will not, then they want to charge me $300 change fee. I then asked to talk to a manager, long hold, same agent comes and tells me he can cancel my booking at no fee and I can rebook with different dates. Why not tell me right away? I ask for a cancelation confirmation so I can verify that a refund would come, long hold, there is no cancelation code or email. Even Southwest Airlines has better systems for a $4 9 flight booking!
They use terrible business practices when it comes to customer service. Purchased tickets online and chose our seats. Changed our seats at gate. This is unacceptable. I believe they sold our seats as premium seats and put us in undesirable center row seats. Very poor customer service, they don't care at all about customer.
I just bought 2 ticket from San Francisco to Thailand AFTER already purchased tickets back in August because my original credit card was stolen. I originally bought tickets for myself and my wife back in August to travel back to Thailand after attending my son's wedding in the US. During the time I've been in the US, my credit card was stolen. So, I reported to my credit card company and destroyed the card according to the instruction. Then I received a replacement for my credit card. I understand the check in process that I need to present my credit card; however, I don't have my credit card with me anymore.
So, I provided my bank August statement showing the transactions for 2 tickets I purchased. Then I showed my current statement to show the continuity of the credit card. However, the agent refused to acknowledge the stolen credit card nor the statement provided. The agent demanded that I called the credit card company to provide the information, which I did. However, per the credit card security company, none of the credit card agent was able to identify my stolen credit card nor able to provide an evidence. AFTER a long 20 minutes of waiting and frustration, I ended my embarrassed and painful moment by purchasing new tickets to just go back to my country. This is so unprofessional and no regulation/ procedures to cover a stolen credit card. The agent was rude and not helpful. Please do not do any business with them. Not worth the money you spend.
I booking award ticket with Korean Air from ATL to SGN on Jan. 01, 2019, reservation number **. On Oct. 1, 2018 I called to requested to change departure date early so I can travel with my family on Oct. 28, 2018 because they needs my help. The lady answer the phone very nice to explained that she can put me on the waitlisted and advise me to call back to check to confirm the seat. However, when I called asks to speak with Skypass representative and get refused I did explains my situation but the customer service so cruel by insulted me that my ticket is reward ticket, it not the revenue ticket so I have to wait.
Even though, there still 2 available seat on Oct. 28, 2018 flight. She also said I only can get confirm when nobody pay for the seat. And if I want to travel with my family then I have to pay for the ticket like other people on the flight. I feel hurt and upset by the way the Korean Air customer service treat me different because I book my flight with reward. I want to escalate this complain and demand the good explanation regarding to the way I been treated unfairly and insulting by Korean Air.
I had a relative in Vietnam. Went to Korean Air Office at Diamond Plaza, floor 909, Ho Chi Minh City. Request advance seat reservation, flight Delta. Depart Oct. 26, 2018 from Mobile, Alabama (MOB) to Ho Chi Minh, Vietnam (SGN) (one way ticket). 2 stops from Mobile (MOB) to Atlanta (ATL) and Atlanta to Incheon - ICN (Korean Air) and from Incheon to Ho Chi Minh-SGN (Korean Air). The Rep refused to provide seat with the unacceptable reason that because I'm a US Citizen so that I have to buy another return ticket to US otherwise the ticket travel to Vietnam is invalid to Korean Air.
I called Delta Airlines to verify about above incident and they told me my trip is confirmed From Mobile (MOB) to Ho Chi Minh (SGN). I've been travel many times to Vietnam, I stayed there 6 months or so as long as my Vietnam Visa is still valid and I go back to US anytime I wish. The Rep at the Ho Chi Minh Office is lack of understanding about the airline policies when they refused providing seat and Korean Air won't let check in from Atlanta if I refused to buy another ticket return to U.S. (It's unbelievable).
We received a full refund after I wrote them an email. I take back my recent compaint.
My assistant accidentally double booked a business trip for four travelers, including myself. We were under the impression that our flights were just changed until today. We were not given the information in time that we needed to cancel the second flight within 24 hours. Our assistant attempted to cancel the flight but they would not allow her to do so. They told her that the cardholder needed to cancel within 15 minutes of her calling them. I was not contacted in time. They allowed her to book the flights but not cancel the flight. I spoke to several people. They are not willing to refund anything except the tax. They are attempting to overcharge us by $14,739.80. Calling our attorney!
When using their website to book travel, they will make you go to their office to verify your credit/debit... Even if their office is hundreds of miles in another state! Of course, they will charge your card or take their money first before telling you of this requirement. But they don't require this of Korean nationals. DONT FLY KOREAN AIR!
It was an international travel from Fukuoka (Japan) to Delhi (India) via Seoul (South Korea) by Korean Air. Due to the bad weather condition, the airline was kept on postponing the estimated time of departure in Fukuoka (Japan) Airport. The flight from Fukuoka to Seoul was 5:30 hours delayed approximately. During that time the staff at Fukuoka Airport provided a can of coffee and nothing else. Anyway, I was worried since I needed to board another Korean Air flight from Seoul to Delhi. Unfortunately, I couldn't board that flight. I contacted airlines staff and the staff suggested me to take the next day flight from Seoul to Delhi. The staff happily showed incapability to provide any lounge/hotel for one night stay as well.
I was supposed to reach Seoul in afternoon but landed in the late evening. I was completely exhausted and hungry also knowing that I needed to spend one night and a day until afternoon (15 hours approximately) before boarding the flight to Delhi. Now, the flight to Delhi was kept on postponing. During this time period, I contacted airport inquiry and tired to contact airline staff but couldn't find the airline staff in various attempts. Not to mention that airlines didn't provide any food since they didn't bother to contact me at all. Note that the flight which was supposed to take off afternoon was finally rescheduled to 20:00 hours approximately which made my stay at Incheon Airport (Seoul) 24 hours approximately. It was indeed a pathetic experience and I was left with no energy. The airline should treat the passenger properly and also provide accommodation if flights are rescheduled. I would definitely not recommended Korean Airlines to anyone.
Booked a ticket directly from the Korean Airlines website and thought all was in good order. Unfortunately my name was registered incorrectly and only found this out a week before the flight. I have a rather long Dutch name so it is not uncommon for the airlines to process it incorrectly and I have had similar issues with other airlines in the past. Korean Airlines forced me to cancel the ticket, imposed a USD 200 refund penalty, suggested I buy a new ticket (which is almost double the price for the same route).
This is outrageous considering that at the time of purchase i) this may be their processing error, ii) they accepted my credit card payment at the time with my name on it, iii) my email has my correct name, and iv) my Skyteam pass registered at the time has my correct name. I spent 2 hours going up the chain of customer service with no understanding of the situation. If you google their customer service records they tend to be unreasonably rigid with other customers too forcing them to buy expensive tickets at the last moment. This feels like a very dubious attempt to distort USD 200 out of me and try to get me to buy a very expensive ticket at the last moment (RyanAir and other low cost airline tricks come to mind). I am unlikely to fly Korean Air again.
I had a great time going from Toronto to Korea and Cebu. Excellent service and very professional people. Specially; ** Sang Eun and ** Myeong Seok. They are extremely professional and cheerful. I will travel with Korean Airlines in future. Thanks to this professional team.
I had flight from Korea to New Delhi India on 16 Sept 2017 from Jet Airways which is operated by Korean Air in South Korea. At the time of boarding I was denied entry by airline staff stating that I don’t have visa of India and I need visa of Hong Kong too where I have 1 hour transit. Being a Nepalese citizen, we don’t need visa to travel India and many Nepalese already before traveled to India from Korea without any such problem. And I don’t think anyone need transit visa if you have connecting flight to your final destination. I wasted a lot of time and extra money to buy another ticket. Either Korean Airline staff don’t have enough knowledge about their work or they are too lazy to handle their customer. Since that lady was rude and desperate to leave as soon as she can.
I bought 2 tickets for my parents to fly from Vietnam to Dallas, TX. Aside from jacking up the price by $300 while I was buying them, the tickets also come with a credit card verification form (stupid credit card verification procedure). Now I have to go to the airport to prove that I pay them the money? (Who is going to pay for my time, parking, driving.) I can see why Korean Air is no longer in the elite airline group. I will make sure to spread the words so you will lose as many customers as possible.
I bought Four tickets Korean Airlines for my brother and his family almost 3-4 months ago. I needed to change the dates of the flight due to one my niece starting school in freshman college was moved on earlier date. I called the customer service and told me that someone will call me back but I waited almost 35 minutes and decided to call them back then they were able to connect me to Miss **. To change the flight dates, they charge $120/person and $776/person charge if I change to the dates that I want. They gave me an option to change the dates on a cheaper rate which they charge $476/person. Regardless if they recommend the cheap fare for me it's still very expensive.
So, I decided to cancel the whole flights and charged me $300/person. That's $1,200 for total of four people. They think money can find in the streets that they charge this much money. I work hard for it. It takes 3-4 weeks to be refunded. We'll see... within those coming weeks if I will get my refund. And in order to be able to refund my money, Miss ** said that her supervisor had informed her that she needs to talk to all the passengers although I am the cardholder, gave them my credit card information and bought the tickets for my family. Aside from being charged too much money from them, I have to call long distance from the Philippines in order for them to speak to my brother and his family. More money for long distance call. What a nuisance. I'm buying tickets now in another airlines.
Korean Airlines has this stupid policy of having a passenger verifying his association with the credit card (used for booking) with a photo ID. I booked a ticket for my friend to fly from San Francisco to Hong Kong. When I booked the ticket using my Costco Citibank credit card. After finishing the booking, Citibank called me to verify the payment already. That was about two months before departure. I also found that the money was transferred to Korean Airlines from credit card. It seemed everything ok. I also paid the credit card balance. On the departure date, I couldn't go with friend, so I gave my credit card to my friend in case of verification, I also signed the verification paper. But unfortunately the Korean agent wouldn't accept that because of the stupid policy. So they charged my friend's credit card and said they will refund the money to me. That is very stupid policy to get the money and refund the money.
The lucky was my friend had the money to pay, if not they said they will cancel the flight. That is really ridiculous that they collected my money two months ago and canceled our ticket. Finally my friend departure after charged his credit card. After couple days I felt uncomfortable of this stupid policy, so I called the customer service to complain and found out that they didn't refund my money automatically. They said, "You need to call for refund," if not they will not refund to you automatically. They are bandit. The just steal people's money. They said the refund may take 4-6 weeks. That is really bad company. Korea should be very modernize country, how comes they have this stupid policy. It seems they are very proud of it too. Ridiculous!
If you are buying a ticket for someone else, DO NOT BUY!!! When you are purchase a ticket using your own credit card for someone else, Korean Airline will make you go to their Los Angeles office to verify your credit card (payment methods). I have spoken to a customer service rep (English speaker) over the phone and Korean Airline will NOT accept any other method of verification. I think it's GREAT that they have a strict security system. However, I believe it's unnecessary to have your customer drive over 50 miles from Irvine, CA (3 hours in total drive round trip) to verify that I am the credit card holder.
I love Korean Air airplanes and their onboard services. However, for ticket purchase, if you are purchasing a ticket for someone else, be prepare to drive up to LA!!! There were cheaper airline tickets (Asiana Air, American Airline, United Airline, Delta) available at the time of purchase. However, I wanted to buy a premium airline ticket (Korean Air, Asiana Air, Singapore Air) for my in-laws. Honestly, this has been the worst experience ever. I wish never made the purchase. Would have saved a lot of MONEY, TIME, and FRUSTRATION.
If customer service you are looking for this not the airline for you. This is the worst customer service ever I have encountered. My flight reservation No. ** bound for IAH - MNL airports which will be on Dec. 27, 2016. I have been flying with this airline for like 3 yrs now and this coming flight will be my 4th or 5th ticket with this airline. I never had problems in my previous flights but only recently when I called to reschedule my flight to a different month because, I just went last April 16, 2016 for my brother's funeral which I also purchased a ticket with them knowing that they will not make a problem with rescheduling my flight.
I spoke to customer agent, her name is Vicky in ticketing dept and told her about the rescheduling of my flight, instead of Dec. to move it on April 28, 2017. She verbalized that since I bought the ticket it is only valid up 1 yr from the date of purchase until April 6, 2017. The only way she can solve the issue is to cancel the flight and charge me with $300 and return whatever the amount left, because that is the policy.
I spoke to her supervisor and phone was transferred to Abhi **, so I told him about the issue and he also said "We can't do it because it is a policy." I did not ask for cancellation. I want a rescheduling and I am already willing to pay the rescheduling fee of $120 but they were firm and insisting to cancel it. That way they can charge me of $300 and sell my ticket to a higher rate. Since it is Dec the price of the ticket is very high.
Is that the proper way of solving a problem ? Solving it for their advantage, not for the passenger's benefit. I was not able to sleep well because I was mad the way they treated me. The money I paid them was a hard earn money and I work hard for it. Solving the problem using their policy for their good, not for the customer. Without (us) your customers, your policy and all employees will not exist take note of that. To all passengers and future passengers of this airline they have the worst customer service ever. Learn it from my experience, don't buy your ticket from this airline.
Jin air - No experience because impossible to connect to the web site, very secure with all robot fence. So have to book on korean airline. Ticket cost exactly the double as JIN air. Nice marketing. All done to avoid to fly with any of this two company. This was on clark busan, booking for the 10 july.
I had a business trip where I had to fly from Taipei to Tel-Aviv through Seoul. Due to a delay in the flight to Seoul (by Korean Air) I missed the flight to Tel-Aviv. Right after landing in Seoul, Korean Air representative (who could not speak English properly) insisted that the only available offer by Korean Air is to be staying for 2 DAYS inside the airport terminal waiting for the next direct flight to Tel-Aviv. Only after insisting on rejecting that option, and calling my travel agent, they could find a flight through Rome in a one day delay.
I was highly disappointed by the way Korean Air have handled that delay which was caused by them. I will never fly with them with short connections and I will recommend to people in my company to avoid short connections with them as well.
Korea Airlines has this stupid policy of having a passenger verifying his association with the credit card (used for booking) with a photo ID. I booked a ticket for my boy to fly from Hongkong back to US. He was stuck just 30 minutes ago in Hongkong, having to rebook the ticket with cash (which we had to wire to his account quickly) and canceling the original booking. The company did have a message about this verification process when I purchased the ticket, which I ignored because I thought who on this earth would have this policy and implement it at all, considering that it is common practice for people to book tickets with a credit card for their children, parents, or friends.
This is my first and will be my last time flying with Korean Airlines. My fiancé and I bought our tickets to go to Seoul and Ho Chi Minh to visit our families. We stopped over in Seoul first to see his family first. He and his family have always flown with Korean Airlines and said that the customer service was great as well as the food. After the first flight to Seoul, I have to say I disagree. While it's nice to have the direct flight from New York to Seoul, their customer service isn't as great as my regular choice, Singapore Airlines. The food wasn't bad, but you can't make special request unless it's because of your religion or being a vegetarian so it's very limited. And this is the worst part, as I'm sitting here after a day of calling back and forth to Korean Airlines and the company I booked it with. My grandmother in Vietnam suddenly passed away, so we have to change our tickets to go earlier than expected.
Since we are in Korea, I let my fiancé deal with calling the customer service. The 1st time, they told us that they can't find any economy seat as all 3 days were completely booked. The only thing available was business seats for an extra 3000 for both of us. We decided to look into another airlines and found tickets for 500 for 2. Then we called them back to inform that we will not be taking that flight and that they can release our seats to others, just to be told by them that if we don't take this flight, the rest will be cancelled as well. So basically forcing us into paying them an extra 3000 just to change 1 flight date. So I looked online, just to find that there were still economy tickets available for at least 1 of the 3 days I wanted. How can they lie to a customer who's going through a tough time with a death in the family like that? They clearly have zero business ethics nor do they seem to care about creating a return customer.
So I decided to call them back this time to ask them to look again. And apparently, since I'm not Korean, they decided that they didn't want to deal with me. So after being put on hold for 10min, this time, they decided to tell me that they can't help me change the tickets, and that I would have to call the company I booked with to ask them to change!!! And how am I supposed to do that if I'm not in the U.S.??? When they clearly were "able to help" the first time? So now I'm sitting here, heartbroken from my grandmother's passing, yet dealing with this headache of trying to pay a large sum of money to this ** airlines so I can go see my grandmother one last time. All in all, I WILL NEVER FLY WITH KOREAN AIRLINES AGAIN, and I will make sure to let all my family and friends know so they can steer clear of this horrible airlines from now on.
I travelled to the USA with Korea Air (KE 029) on 20 November 2015 from Incheon and was very happy with the in flight services. All the attendants had genuine smiles on and were very caring and concerned about us being comfortable on board. Keeping all the passengers happy on a 13 hour long flight is not a joke and these people were doing an awesome job. One attendant particularly, Ms. Sahyun ** was very sweet and helped me out when I had a small health problem. It was truly an amazing experience travelling with Korea Air. Thank You.
I always traveled with Korean air and never had a problem until I had to contact their customer service. I had a flight from Sydney to Prague for December but due to medical reasons I had to cancel them as I was advised not to fly. I contacted the Korean Air customer service and the lady told me she will cancel the flights for me, even checked my card number and told me there is $300 cancellation per ticket which was fine with me. I was told I will get refund within 4-6 weeks. 3 weeks later I decided to check with them and I was told that they are not able to cancel the ticket and I have to go through my travel agent.
Now it's only 2 weeks before the flight and I have to pay $600 per ticket cancellation fee and they didn't even accept my medial certificate. I think its very disappointing for full price carrier to have such a bad customer service. I lost lot of money because of their mistake and I will definitely never fly with them anymore. Luckily there is lot more companies you can choose from.
I took a Korean Air flight from Tel Aviv, Israel to Chiang Mai, Thailand, with a four-hour stop-over in Seoul. I was in a wheelchair because of a broken ankle and was wheeled from my arrival gate to my departure gate. The departure gate had a washroom with cold water only. There was no place to purchase water or get a drink. I asked the people to put me in a lounge and they refused. It is elder abuse to leave a senior who is disabled alone without any services when they are transferring planes. Korean Air should have and could have placed me in a lounge where there are services and then wheeled me to the gate prior to takeoff.
As I write this, I am on hold with Korean Airlines, praying that they get this taken care of correctly. I bought a flight for my client. 2 weeks later I learned that my client cannot board the plane unless I verify my credit card since I will not be traveling with him. To verify my Amex, I would have to go to a Korean Air office. Well... there is NO Korean air office where I live! Now I wait on hold as the customer service lady tries to figure out how we can have the guy be able to use the flight. This is a nightmare. I will never use Korean Air again.
I'm writing a review regarding my upcoming flight to Korea in October. I've been flying with Korean Air for over 15 years. I had nothing to complain until yesterday. My fiancé purchased a ticket for me from New York to Korea a few months ago. I had to change my departure date and called yesterday afternoon. There was a fee of $125 to change a date and they said it had to be paid by the cardholder who paid for the ticket and the person had to call.
My fiancé called around 7pm to make a payment. They asked him questions to verify his and my info and put him on hold for 15 minutes and then said they'll call him back in 45 mins. They did and asked the same questions and put him on hold a few times. Then they said they'll call in 30 minutes. Never did. My fiancé called and they finally went through the payment after spending TWO hours. It's so ridiculous. I called to complain. And the representative I spoke to, Adam, cut my talk and transferred me to his manager. The manager never apologized and said its normal to wait up to 24 hours to make a payment. If you have time to waste, go fly with Korean Air. Their customer service is so unprofessional and the worst ever.
I flew Korean Airlines from Bangkok to JFK. When I arrived at JFK I was told a mistake occurred and the bag would be sent on the next day. Meanwhile I had a connecting flight to Orlando, Florida. Korean informed me they could only send the bag by FedEX as they had no means to send delayed bags through partner airlines. Korean sent me the bag six days later. The baggage delay resulted in me being forced to cancel a cruise and seek medical services for medication that was in the checked bag. Korean offered me $100 dollars for the six day delay and inconvenience. This is far lower than other airlines. I refused to accept the small amount. Consumers should be aware that when taking connecting flights in the US, Korean is unable to send bags through partner airlines to other cities. During weekends and holiday significant delays can occur.
Korean Airlines Company Information
- Company Name:
- Korean Airlines
- Year Founded:
- 1813 Wilshire Blvd.
- Los Angeles
- Postal Code:
- United States
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