KAYAK Reviews

On Thursday July 9th at approximately 6:00pm i decided to check weekend flights to attend a wedding reception in my home town Racine, WI. I entered the dates of July 10 to leave and a return date of July 12th. A fair of $193.00 came up on Air Tran and i booked it. I have 2 computers in my office and mine does not have a printer so i just copied the dates and times directly to my agenda. I know it is shocking but yes i still use an agenda instead of a blackberry. I was so excited to go home and when i arrived at the La Guardia airport at 12:00 for a 1:20 flight , the airtran lady told me that my flight was actually booked for July 31st returning on August 2nd. I was so upset and what upset me even more was that the lady told me that i was the 3rd person to have shown up thinking that i was flying out and the dates were different and all had used a 3rd party to buy the tickets. I first was told that i had to pay a 75.00 fee to change it but then the managere said that i actually had to buy a new ticket for $275.00 each way in order to fly. Needless to say i was semi-nuts but i just figured that i would be able to take care of this with kayak somehow. While at the airport, i spent almost one full hour trying to call the numbers to speak to anyone. The Air Tran lady gave me the numbers since the person before me had gone through the same thing. No one ever answered and i left messages with the CEO, the CFO, the director of marketing, the director of PR. I also called the CT offices to never have heard back from anyone. I called my asst at my office and told her to write a complaint via e-mail to Kayak and she did and they wrote back and said that this is an Air Tran problem and not theirs and Air Tran says it is Kayak's problem. All i know is that it is impossible for me to have inserted teh dates of July 31st and August 2nd. If i had typed in by accident the 13th a day after or a day before i might take responsibility but this is impossible. The morning i left for the airport my asst printed the confirmation for me and put it in my bag. I did not even look at it since i had already written the dates on my agenda with the flight number etc. When i finally looked at it, it did say july 31 and August 2nd. I do not know what to do. I have stopped payments for all the flights and will pay for the $193.00 flight but i have no intention of paying $550.00 for the flights i had to buy at the airport. Before boarding the plane a man overheard me telling my asst that i must be the only person paying so much money when the airlines are offering such discounts and he took my ticket and gave me a 100.00 coupon towards my next flight. I asked him if he could accept the original ticket as it was and he said he said that he could not do anything after the transactions had been completed at check in which also makes me wonder if it was really ne cessary to buy 2 new tickets. I would appreciate any help or information you could give me for this matter.