KAYAK Reviews

I have been using Kayak for years and generally have found that the agencies on Kayak, even if I never heard of them, were above board. This morning I bought a ticket through Kayak through an agency called mytrip. An hour later I realized I needed to cancel and book differently - the airline charged me a 40% fee! When I did some research on mytrip and the true agency, gotogate in Florida, I discovered a string of 1 star reviews and an F rating with the BBB. When I contacted Kayak they said they will try to help by contacting their mytrip rep but are not able to assist any other way.

I've been searching for flights, I come across Kayak flights from an ad. So I put in the details, from where to where and the dates, the cheapest flight came in $90 MORE expensive than I found looking on airlines websites. I've NEVER dealt with this business before, & I NEVER will again.

Beware!!!! They are fraudulent and would try to ‘steal’ your money if you’re not careful. I booked flights around midnight with both BA and Kayak and cancelled both within half an hour. The funds were pending at the time but the next day Kayak went ahead to take over £3000 while BA cancelled the pending transaction. Kayak are telling me I need to wait for a refund for 2-3 weeks!!!!

I booked a rental car through Kayak, through a company called Sixt. When my flight was canceled I couldn't get another one for a couple of days. The company charged me $200 for canceling event though Kayak advertised a no-fee cancellation. Neither company could do anything and blamed each other. Kayak should not be falsely advertising or partnering with a scammer car rental company.

I booked a flight in 2021 through Kayak and had to cancel due to corona virus and rebook for 2022. They have an exchange service which I contacted. It took several phone calls and many hours on hold to get an agent to take care of me. Then, the email link they sent me to confirm the changes didn't work. It was a pure nightmare experience, and on top of that, I had to pay an additional $600 per ticket for the exchange. The whole experience took in excess of 30 hours.

Kayak's advertising department needs to STOP with the biased ads, where they make men appear stupid and ignorant and the females superior. Unless Kayak doesn't need men as customers. It's not very business savvy to alienate a customer base by offending said potential clients. Most travel expense is bore by men, as they are the primary bread winners, and command a higher income than the female consumers. I know that Kayak's biased activities have lead my household to spend our travel expense funding with other agency's, rather than Kayak, due to the offending advertising. That type of advertising, that offends men, affects Kayak's revenue generating (sales), and hurts the bottom line, annual profit. It's the principle of the matter, most men won't do business with a company that offend them. It's human nature.

I looked up prices for flights and upon finding a reasonable priced round trip service I attempted to book through Kayak. I was redirected without warning to another site ** that has only 1 star reviews. Upon completing the booking process through what I thought was a Kayak service, this secondary site Kiwi, unbeknownst to me changed the end date of my flight. Now I am left with the financial responsibility to book my original flight seen on Kayak or left to accept the altered booking from this secondary travel agency. Kiwi charges a large fee for any changes and Kayak's redirect made me use this untrustworthy site. Kiwi says my booking has no connection to Kayak since the redirect took me directly to their site and there is no proof Kayak was involved at all on their end.

I wanted to let you know that I booked a flight through KAYAK agency from Chicago to India. Upon cancellation of the flight, KAYAK was supposed to refund my amount after deducting 75USD from actual price. But, they are just neglecting the process and unresponsive while answering to this thing, either customer care or exchange department don't pick call or they say some random reason not to refund. Checked with Air India airline with refund policy, and upon checking Air India is refunding the amount but KAYAK company do not. Please do not do any booking through this site ever. Big Mistake. ALERT!!!

Don't waste your money and time booking through this company, I booked a round trip from Tampa Florida to Chicago Illinois leaving September 30th returning October 3rd, I was surprised on the return flight that there was no reservation even though I had a confirmation from them before, they never email me or call, l was left stranded with my 4 years old daughter, my one year old son, wife and my mother in law at the airport with no way to get back the same day, so I had to book another flight going back to Florida the next day paying top dollars after wasting 5 hours with my family trying to find a trip back and I had to book a hotel in chicago and all the mess they left me and my family with. I am calling my lawyer once I'm back to Tampa. This is the worst company you can ever work with. I wish they have zero star to rate them.

Dear KAYAK, your stupidity and inability are frightening. After booking a flight on your website on the 13/08. From TLV to Heraklion to Marseille. I arrived at the airport (3 hours in advance ), today 3.09, and what do I realize???? That you canceled my flight. Not even a ** email to inform me that my first flight was cancel, not a ** message or phone call. Of course I had to call, and wait for more than 30 minutes that someone at KAYAK pick up the phone. I asked you for a new flight and you wanted me to pay more than 200 euros. You are ** crazy. The only solution you provide me it's an hotel in the middle of nowhere. Because of you I lost my reservation at Marseille. I'm gonna make you pay every expense I had because of you (taxis, food, hotel). If I don't have the full refund of all my tickets under 14 days and all the expense, I'm suing you. Of course this message will be on all social media. You can trust me to do it right away.

3 months since waiting for a refund which they said I should be getting in 2-4 weeks but now they don’t reply back emails and put on you hold for hours and then just hang up. Complete waste of time, do yourself a favor and shop around someplace other.

Their customer service is a joke. This guy Leo sent me an email on Sunday to ask for confirmation another flight since my original one got cancelled. I replied but never be able to reach them successfully for 2 days. Then the 3rd day I could but It was too late, the alternative flight for the cancelled one is no longer there. This agent Ingrid said It takes her up to 48 hours to find alternative for me. I could Google in 5 mins I wonder why 48 hours..... I called again the next day, this time Kai seems to be more helpful a little bit since He could find other options in 30 mins. But they are all too expensive. Then I asked for refund but They keep sending me to different people. One person even asked me to wait and then hang up on me. "NEVER EVER USE KAYAK".

I will never book a flight through kayak.com again. Etihad Airways cancelled our flight, but the charge remained. When I tried to contact Kayak to get a refund, they strung me along, saying they’ll contact airline. Well, it’s one week past that said flight and despite follow-ups, Kayak did not follow through. As the travel agent, they have a responsibility to their customers and it’s clear they are not following through with said responsibility.

I am beyond frustrated with Kayak... No one picks up the phone or when they do, I get transferred. My boyfriend and I booked a trip and QATAR airlines changed the tickets due to weather so they gave us an option and we decided to get a refund. I joined the call so Kayak and QATAR can talk.... First, Why do I (as the CUSTOMER), have to hunt down Qatar for a refund... I booked through KAYAK, shouldn't you guys be trying to get my refund??? When I do call KAYAK, the call center reps sound like they are at home and unbothered about the situation. Good luck emailing them, they won't respond.... I used UPLIFT and am getting charged interest daily because KAYAK has not sent them the money back... AVOID KAYAK AT ALL COSTS. I have never dealt with such an incompetent company....NEVER AGAIN!!!!

All the vacation packages that are listed are too expensive for the average family and something needs to be done about it. The people that offer these packages are too greedy and I am not talking about just the agencies but the resorts.

I booked an international ticket with Kayak. Then after couple of days the Airline cancelled flight from YVR to London. I called Kayak no reply. They don't even pick the phone and not even reply email. Call British Airways, they said, "Call your travel agent." I never been in such a nerves breaking situation. I hate Kayak. Extremely bad service.

This 3rd party booking agency refused to give us over $4000 back that we spent on round trip international flights despite notifying them weeks in advance our inability to fly and despite also having purchased their flight insurance. They ruined my life this year.

Booked a multiplicity flight through Kayak. (Big mistake - never do this). Involved two airlines (A and B). One of the legs was cancelled by airline B. Cannot get to airline A's flight. Call Kayak. They say "Cannot rebook you on another flight - you need to cancel and rebook everything". I cancel those flights and rebook. I end up paying for parts of itinerary with airline A - Kayak totally useless - I call them. They say call the airline - I call the airline they say call Kayak. Kayak customer service do not even know their own rules and are totally unprofessional and useless. One customer service rep said "because I cannot get Turkish Airlines on the phone I cannot help you - you will just have to pay." I ended up paying for a flight which Kayak cancelled.

Updated on 11/05/2020: Just imagine if you clicked on a link Google gave you and somehow, $1200 was stolen from you because you clicked on the link. You would say that Google was responsible, right? Especially if that link had a formal business relationship with Google! That's Kayak. These people are IRRESPONSIBLE for their resellers. Kiwi.com stole $1,200 from me. Oh, I know, they didn't "steal" it: My refund is in process for six months. And the company that introduced me to these sleazebags? KAYAK.COM.

Horrible! Still at ACE rental car in Sacramento trying to get my rental. Your site advertised a Hotwire deal and nowhere does it say “it is at least 20 minutes away and there is no shuttle, but an Uber service you have to call through and wait for”. REALLY!!?? I found out while in the Sac airport rental bldg, that ACE is NOT in this bldg. I called Ace and they said (after 2 people) that they would call me back in 10 minutes of where to meet uber. Over 30 minutes later, I called them back and they said they can’t pick me up at rental car bldg and that I needed to go back to airport. After complaining, they said they can send an Uber to rental car bldg. I finally got to ACE rental car and am now standing online waiting - it has been over an hour since I hopped on shuttle to rental car booth and still no car.

Booked a room for three nights through Kayak with Get A Room. Got to hotel. They had no reservation. Paid hotel directly for one night. Had to leave the next day. Tried to resolve issue and get a refund by calling a Get A Room rep. Representative promised to send email telling us how to proceed. Never received email. Kayak should do a better job of reviewing the booking sites they refer to.

The service is very bad. With my girlfriend we hired a flight and hotel package to Punta Cana and they gave us the flight to Santo Domingo Airport 200 kilometers from our hotel! Then, upon requesting the change to the correct airport, they informed us that it was impossible, except for forgiving the total amount of the air tickets. A shame. Do not be fooled even if a slightly cheaper price, it will end up being quite more expensive

I booked a flight through Kayak and was re-directed to flight partner Flyfar. They are shady and use deceptive means to rip people off with fake offers. I spent the $72 in flight change insurance. I called to change the outbound part of my flight and the cost to "change the flight" is more than it would cost me to purchase a brand new ticket. This is because they no longer honor the prices online and make up their own prices for change flights. I was also told the taxes were so different between the cities. When I asked what the change in taxes were the agent was unable to tell me and said it wasn't specified to him. It is also cheaper for me to buy a brand new ticket to fly between the cities I now need to go to instead of changing 1 leg of my trip. I am left realizing that the ticket exchange insurance is a racket. The intention was never to honor it and have written a bunch of hidden rules designed to rip off the customer.

Scam company. Took money. No provide my ticket. I have three kids, took my money. Horrible company. Be careful people. I am asking refund my money so no refund policy. You won’t buy a new ticket for $4000 is crazy or joke. Sorry I don’t have money. I’m not rich. Please help us.

On March 11, 2019, I used Kayak to book a pair of airplane tickets for a trip from Burlington, VT to Seattle returning from Sacramento, CA back to Burlington 2 weeks later. On the day of travel, I discovered that while they transmitted all the information to American Airlines for the first flight but put a hold on it. The return flight was booked on Delta and the flight was booked.

Amazing. You check prices on Kayak and they finally come up with several reasonable prices (although you need to actually check the airline's prices) and then they send you an alert and all of a sudden, the prices are 100% more than what was shown a day ago. Do they not think you can actually remember the original prices? ** Kayak.

$1648.84 Reference # ** Ukraine International Airlines flight 233. Ticket# **, Ticket#** - We arrived one hour before boarding from a connecting flight at LaGuardia. The people at the counter of Ukraine Air refused my husband and I and nine other guest BOARDING PASSES. The woman checking boarding passes saw our online purchased tickets but without the passes wouldn’t let us through and told us that Ukraine Air was lying to us and could NOT withhold passes. The Manager refused to talk to us until the plane left.

My flight was cancelled. I booked with Kayak, then they have a 3rd party agency that comes up, Vayama US. My flight got cancelled. They are telling me it could take 6 months for refund!! DON'T use Kayak. Bad customer service!!

My trip originally cost me through Kayak through Kiwi $1,200, but due to all flights were not connected the right way I have to spend additional $1,500 and 48 hours on the road instead of 16 hours. Stay away.

I use a combination of Kayak & Google flights for all my air and hotel needs. Kayak is easy to use & you can find some crazy good prices. I just booked roundtrip flight from Las Vegas to Milan on British Airways for $745 including bags! There is one key thing I found over the years of using Kayak. Only buy through the airline directly or a well known 3rd party sites like Expedia, Travelocity, Priceline, etc. DO NOT USE the 3rd party sites like Vayama, Flight Network, Justfly, etc. You will get screwed every time! If you're not sure Google them! If the price is too good to be true on sites like Vayama they always are. Stick with the 3rd party sites you know. You can find great deals that you can trust.

I confirmed the price on Kayak and then got transferred to GotoGate and all seemed ok. Then as I confirmed again the price and gave my credit card information it stalled and flashed a small price increase but I had no way of stopping or going backwards. Then when the summary came up the price had gone up substantially. All was completed. I rang both companies and got no help. They said I confirmed at the increased price but I know I was very careful and didn’t have any opportunity. Never again will I use Kayak or Gotogate.

Unhelpful. Needs work. Hair-pin turns. Sidewalk cake walk. Nice feature was the fountain of the 'W' Hotel. Loved the lobby and entrance. However would not re-book a spa appointment. Did not like the products. Service was fine. Ambiance was serene.

I used to use all these sites but now I find them stupid, not competitive and complicated. Looked at all of them. They were all awful. Too expensive. Too hard to find what you want. Going to the individual airlines is the best way to book a flight. I went to the individual airlines and got a great price easily. Not even mentioned by any of these sites.

I actually only use to find flights so I can't speak to the other services. But when I use other flights finders, like Google Flights or Kiwi, Kayak returns the best prices in the most easily viewable way.

Very nice- they are fast and friendly and the price was also cheap which is great at the time when I traveled - they also kept updated me with new offers every day. Also, their website is very easy to navigate.

Easy to use, I enjoy the options to narrow my search by flight times, stops, etc. I was able to sort by price and make different edits easily. Kayak is great because at the same time it allows you to open other search programs too, like Expedia.

It was easy to use and every information that a customer needs while booking was available on one screen so we don't have to take efforts to find it. I also observed that the rates are little cheaper than other competitive websites, not huge difference but few dollars also make difference.

They won't help when flights get cancelled. Won't answer phones. Dishonest. They refused to cancel a hotel reservation until I first cancelled the flight reservation, but nobody would pick up the phones at the airline.

I usually go to Kayak first because the site is comprehensive and easy to navigate. It seems that most of the travel sites have similar prices, but I like Kayak. The transfers to airline and hotel sites are fast and seamless. I don't feel overwhelmed.

I'm a member of Kayak.com. I recently went on Kayak and purchased a ticket through Vayama.com. When I tried to select a seat on the airline website, I could not find my reservation. I tried for hours. Finally, I contacted Korean Airlines which had two legs of the trip. A very patient and helpful Korean Airlines agent finally found the problem. The agent said I would not be able to access my reservation or board the flight as my name had been inverted Last name was first, first name was last (** Keith instead of Keith **). Having had no success contacting Kayak, I called Vayama.com (only had to wait 6 minutes the first time) and told me they got my name wrong. The first thing I noticed about both agents I spoke with, is that they seemed to be angry that I called.

I booked a hotel at HONG KONG at Galahotels.com via Kayak website three months before my trip. I received confirmation number and my credit card was charged the same day. But hotel can’t find any reservation when I tried to check in. I tried to call Galahotels.com but they base at London and no one answer the phone at all. After hours flight and heavy luggages I was so tired and forced to reserve the same hotel on the counter. Paid three times price. I complain to kayak but they replied Gala Hotels is only marketing via their website. They can’t do anything to help. But if kayak allowed merchant to marketing in their site at least he should make sure it’s a honest one. S C.

And nowhere during your booking process you’ll be able to see that they are or not included. I’ve booked tickets selecting 1 carry on and 1 checked baggage. And after reservation I received my travel documents and no baggage is included. Now I have to pay extra for them, and I booked a ticket a higher price than what I could have find. Upon contacting customer service they offered no help, and no reimbursement of cancellation fees, neither offering to pay for bags. I feel cheated.

On March 1st we booked a Comfort Inn & Suites in Michigan City, IN on Hotels.com via Kayak.com. I have a screenshot of the confirmed booking. When we arrived at the property we found that it was NOT, nor had ever been (according to the asst. manager on duty) a Comfort Inn. It was, in fact, not even a nationally recognized chain hotel. It was Michigan City Inn, complete with a painted out Clarion Hotel sign without lights. (I also have a photo of the sign). We did not check in, as this IS NOT at all what we paid for. We requested a refund, which was refused.

I found a flight from NYC to Rome, I spent hours looking for the best price and dates. I was so excited to finally book this flight. I put in my credit card and then I took a picture of my drivers license and my face to verify. Third party verification then failed. I called customer service and they said they couldn’t help and I couldn’t contact the third party. My money is now waiting to be transferred back to my card. I then called and said I was going to book this again and to tell the third party that it was indeed me making the purchase. I took a picture of my passport and then of my face, two hours later, it failed again. I called kayak and explained I wanted that specific flight and I booked it with a third credit card. I called and manually verified with them. It failed again! I then booked through United Airlines and had zero problems! I paid about $200 but at least I am on a flight on the specific dates I had wanted! Kayak is a terrible service!

Kayak uses illegal immigrants that setup business in our country to steal money from average travelers. When the agency is questioned, they lie. They charge people two full fares when they need to change a flight due to connections with cruiseline changes. Air.com is robbing people.

I booked a car rental through Kayak for what I thought would be $42 for one day. Turns out it cost me almost twice that due to mandatory insurance fees, taxes, and other costs that were not disclosed at the time of my reservation. Book at your own risk.

Too many pages in their web mall. Site displays savings that do not affect regional users I.e. Europe vs. North America. Airline prices need to be updated with add-ons and fees. Not impressed, and needs pricing updates.

Too challenging to select choices, appears KAYAK is more rule-driven than flexible from the menu choices. Not friendly rule for replying to question. Too many words to fulfill if not in your basic reply.

Most HORRIBLE experience ever! Otel are crooks! Fraud! Not legit! Stay away! They will take your money and charge your credit card in FULL without ever booking a room with the actual hotel! I booked a hotel room with Wynn Hotel in Las Vegas for 01/23/2019 thru 01/26/2019 on the Kayak website with Otel.com. I paid for the reservation in full and received a reservation number, but when I arrived to the hotel my reservation was nowhere to be found. I contacted Otel through live chat and chatted with a representative name Burak. (I kept a record of our entire conversation.) He informed me the hotel was fully booked and apologized. I asked why I was given a reservation number and why they charged my credit card if there were no rooms available for me and he said he would try to find me another hotel.

Great site, best prices, fast alerts to inform of price increases or decreases. My one stop site for all my travel needs. The only price comparison site you will ever need. Easy to navigate, gives me precise and accurate info.

I've used Kayak for years. It has been oft imitated, but none of the copy cats have shown me any reason to switch. It is comprehensive and fairly easy to use. Notifications of changes in prices for selected routes is very helpful.

Excellent concept. Easy to understand and navigate the page. Comparing to other websites this is a good company. I would recommend this website to other people. The booking is not complicated and easy to understand.

As is in the reservation you made, no hidden cost, or other fishy stuff, the ease of use what made me use KAYAK ever since I heard about it from a friend. We both now use it as it's much easier to use.

I rented a car through you from Kayak.com through Alamo Enterprise. Yesterday I returned the car as agreed to Hamburg airport. I asked the person in the Alamo enterprise office. He instructed to keep it there and put the key in the box as instructed. I did. Today you send me a bill of additional 22 Euro??? Really annoying. I don't accept this. I complain and ask the return of this amount. You directed that way and didn't inform any additional payment for this!

Purchase tickets for daughter & son-in-law. Price seemed fair. While keying last name, hit 2 keys & added an "r" to the last name. A nightmare to change!!! America Airlines said it would have been NO problem if I had booked thru them. But couldn't do anything to contact Kayak. Did that. The NO customer service rep said he couldn't do anything about that because the fare was no longer available. It didn't seem to enter his pea brain that by re-issuing the SAME ticket with the correct name, that shouldn't have been a problem. Oh, when I explained about the re-issue, he was able to do that for an ADDITIONAL $125 fee!!! Oh, by the way...just checked American Airlines. Tickets ARE still available for the original price. WILL NEVER USE KAYAK.COM AGAIN!!!!

Tried to book flight on Kayak. Unknown to me they send you over to 3rd party to book. 3rd party named “Flybus.com” was on the processing paperwork after entering credit card info and hitting payment submit... no convo, no emails. So I called and they said, "Oh it’s booked, no worries! I’m sending you receipt now”. Another strange thing in my eyes why he’s manually sending receipt... so I then looked on my visa. They charged MORE than what they said total was and used an airline name not Kayak or their name... so another red flag. Told wife something wasn’t right, she to her horror went on Google to see the flood of fraud reports on this same thing, DON'T USE KAYAK.com. They let these fraud companies run wild selling on their platform.

I did a search on Kayak for a one-way flight from Bar Harbor, Maine to Fort Lauderdale. Kayak listed a flight flight of $274 using Cape Air and JetBlue. Above the search results in the fee assistant box, I did a plus one of a carry-on and a plus one of a checked bag. When you add or remove a bag in the fee assistant you will see a pop up that says, "Prices have updated based on your selection." When I added the checked bag the fare then changed to $304, which reflects the bag fee. When you select the flight details it says "You Pay $304". When you click to purchase the deal you are then redirected to the JetBlue site and the fare is now $353 and doesn't include the $30 bag fee.

They charged me $350 plus $169 to change my flight date... my ticket was $872. It went up to $1400. Had so much hard time to communicate with them... heavy Pakistani accent. They told me they were a travel agent in Virginia.

I travel internationally frequently and usually use the other TWO LARGE online travel companies. When I booked my tickets with Kayak I inputted our first, middle and last names since anyone traveling knows the names on the passport must match the airline tickets exactly... EXACTLY. I booked my tickets ex: John Jacob Smith and Jane Anne Smith. Two days later I get the confirmation as john smith and jane smith. No capitalization and no middle names. When I called they said I was past my 24 hour change period and they would have to cancel. I had no choice but to give them another $350 per ticket for cancelation, $200 tax fee and book new tickets at a higher price. So I did this knowing it would cost me $1100 more that I wouldn't get back after arguing with them and showing them on my emails that it was their mistake.

I used my mobile application to buy a ticket for my brother in law. The application applied my name to the ticket instead of his name. Despite multiple attempts to change the ticket, they pushed me around and responded with how I will be charged to make any change to a ticket which was a mistake to buy. In the end they never made the changes and the whole ticket was lost. I will use Google Flights from now on. Emirates disowned them and said they would not help me with the problem.

I attempted to book a one night hotel stay, using KAYAK, 8/25/18-8/26/18. I took pictures with my iPhone as I was booking. KAYAK came up as the cheapest site to book this stay. After I put my payment info in and pressed confirm... the next screen said I booked for the next day! I went back to my screenshots which said correct dates as above. Of course this is a “nonrefundable “ transaction. I called KAYAK right away to explain above. Told them I do not want a refund, but that I wanted the room sched for the day before, as the site changed the dates when confirm button was pressed. Customer service rep said this was not possible. I requested to speak to a supervisor and was told there is not a supervisor on duty. My husband took the phone and said he wanted to speak to a supervisor and rep hung up on him. We will try to stop payment on this transaction as I believe it is a scam. I will never trust/use this site again.

I've been using KAYAK for years! A friend of mine who travels often told me about it. Back in the day, I thought it was the best thing going. I'd get the best prices and be able to check so many companies (airlines, I mostly used it for flights) at once & then be re-directed to the company/website to book it.

KAYAK did not have a discount compared to just going to the airline/hotel. I was able to get a better deal when I went to the hotel and airlines website directly.

I will not use them again. They had Flighthub arrange my flight; couldn't get flight insurance - had to find my own. Flight was more expensive than I could have found had I not used them. Disappointed.

I have never used it to purchase flights, but only to check and compare and find out who to go to, and there is just something about it that does not work for me.

It's easy to navigate & check out different flights. Easy to book flights as well. Have booked several flights here. Would & have recommended in the past to friends & family.

Kayak's especially a great site for those looking to create a personalized itinerary with the best values available. My husband and I used it for a European trip last Fall and found exactly what we wanted at surprisingly good rates.

Needs more options and add more international airlines. I never see Emirates, Qatar, Jet Airways, etc. Need to add more flexible options on reservations too.

My wife reserved one air ticket using KAYAK. KAYAK charged our credit account EIGHT times! My credit limit is broken because of these EIGHT pending charges. We called KAYAK support line and they canceled our air ticket reservation in order to clear the mess they created in our credit card account. After the reservation is canceled, we checked our credit card account and do not see all EIGHT pending charges. We thought the problem was fixed. After a couple of days, these EIGHT pending charges shown up again in our credit card account! The KAYAK air ticket reservation system has serious problems. Myself is a software engineer. I really cannot understand, how KAYAK can use air ticket reservation system with such serious problem to serve their customers!

I tried to book a return flight ticket from Kayak. However without asking for my confirmation the website bought only one way ticket by saying that my account balance was not enough for the return. Now I can come back from Rome to Izmir without going there! I asked for refund but the plane company paid the refund to the website'ş account and I have no flight ticket and no money right now.

I purchased my hotel stay through Kayak. Got to the hotel and had to make a change to my arrangement. The Kayak rep said I would have to re-book. I asked that she cancel out my first order before starting another transaction. She put me on hold and came back about 3 minutes later stating the reservation had been cancelled. I get back home from my trip only to find out that they had not cancelled my account and when I called back again I had to argue with their customer service reps who stated that their records showed that I had asked that they not cancel my reservation. 2 weeks later and no resolution, in fact they had stopped responding.

This site is good for finding flights, but I am utterly disappointed in the experience I had purchasing from them. Not only is it sometimes cheaper to book directly with the site, I had a bad experience when I bought tickets for a Jetstar flight. Apparently booking with KAYAK sometimes directs you to a third party website, which seemed to offer a great deal for the price of the plane ticket, little did I know that it was because they took away the luggage price that is already included in standard Jetstar flights. Knowing that the airline included the right to one piece of luggage included in the price I opted out of purchasing extra luggage for the flight.

I'm writing this review as I am quite disappointed, angry, and frustrated with my Kayak experience. I used it based on a friend's recommendation, but that friend much have traveled without luggage... On our business trip, where we had a pretty tight budget, the app didn't allow us to book any luggage with our tickets. Consequently, as the luggage wasn't purchased with the tickets, it ended up costing A LOT more when we showed up at the counter with 4 bags to be check... in some cases, 200 + Euro more... This might be frustrating for one flight, but we had 6 different jumps! That's additional baggage, EACH JUMP. Kayak automatically books you for the cheapest option, which is no luggage. Even booking luggage online before the flight is detrimental and will cost you when compared to booking luggage at time of purchase of the flight.

I found this site easy to use. It gave me the cheapest rate to the more expensive. It showed reviews from previous customers. It was the one site that saved my information where I didn't have to keep reentering.

I check Kayak before booking every flight. Their process is simple and I've saved money many times by using them. The flight predictor is very helpful as it allows you to see if prices are expected to rise or fall.

Any business that you cannot call - should be made illegal. If you are taking money from customers and cannot provide a phone support line, then you should NOT be open for business - PERIOD!!! This company is a disgrace, has ZERO customer service. Tricks people with their phone line so they can avoid all calls. BEWARE. DO NOT USE KAYAK. If this is consumer affairs - how you could let any business operate without a phone line and one that tricks people is beyond disgraceful. You are allowing illegal operations.

When buying an airline ticket with them, DO NOT GET INSURANCE FOR YOU FLIGHT IF YOU THINK YOU GONNA HAVE TO CANCEL. You not only can't cancel the flight, but you won't get the money back thru the insurance company unless someone in your family died, or there was a terrorist attack, a hurricane, 3 third world war, or something on that nature. DO NOT WASTE YOUR MONEY.

We booking a car rental through Kayak for our trip to California in May 2017. We wanted to pick the car up in San Francisco and drop off at LAX. So we put in LAX as the drop off location since we were flying out of that airport. Upon arrival at the Hertz counter drop off at LAX, we were told that we were at the wrong drop off address. Hertz said that Kayak commonly does that but does not make it clear that the drop off is NOT at the airport. Hertz said we would have to pay $300 more if we left it at their location. We are still disputing this issue with Kayak and will update our progress on this site.

I am thoroughly disappointed with KAYAK. I recently booked a car through KAYAK for my trip to Los Angeles and clearly specified LAX Airport as my pick up/drop off location. KAYAK secured a car through Sixt Car Rental. When I arrived at LAX, I took a Sixt shuttle to the rental location 1.6 miles from LAX. When I showed my reservation to the representative, she stated that KAYAK had booked my car from a Sixt location in Venice, a 30 min car ride away. Again, I clearly indicated LAX Airport as my pick up/drop off location for this rental. I know most car rental locations at LAX are actually offsite from the Airport and you need to take a shuttle to get there. Therefore I did not think twice when the Sixt rental location that appeared on my itinerary was on 2444 Lincoln Blvd, Los Angeles, CA. I figured this location could not be more than 1 or 2 miles from LAX.

I used KAYAK for years. They got greedy and started bad business, booked with them, they direct me to airfare, another losers. This company emailed me that my ticket not available anymore unless I change my dates. My point is why KAYAK is doing business with companies that have bad reputation. I’m done with KAYAK.

I have used KAYAK.com for years, it never worked this bad, every price they post is not real. I just spend several hours to find 2 tickets for a planned trip with flexible dates, every time I clicked on a flight that I thought it was decent the price jumped up by hundreds, on average $400, that's not honest way to do business, you either post the real price or forget it.

I recently booked a hotel room through Kayak and was passed on to AMOMA. When I arrived at my destination they did not have my reservation. I showed them my certificate from AMOMA but it was worthless. I contacted both Kayak and AMOMA. Kayak quickly responded and were clear that this was not their problem. As I was in an unfamiliar city I had no choice but to take a room at double the price. I would never book through Kayak again.

I am upset with this travel company. I booked a trip to Maui, and when doing so I booked the hotel for a "Villa" at the Aston Maui Kaanapali Villas. When I arrived my booking had been magically changed to a ONE bed ROOM!!! Luckily I only traveled with my mom. But we wanted separate beds and made it a point to book the trip in this manner. We were very disappointed that we paid for Villa and were given a hotel room. Also, when we called the person I spoke to over the phone said I booked a hotel room, we DID NOT book a room. Guess we can't fight it because our paperwork showed hotel room. Either way, never booking through this company again. BEWARE!

I sort of accidentally booked an international flight through Kayak.com. Never Again!! All their customer service is done by JustFly.com, and their people are totally incompetent. I spent over 2 hours on the phone with at least 6 different agents trying to make a simple date change to a flight. When I thought this was finally done, the email they sent me to confirm was incorrect! Plus they charged me a $150 change fee, whereas the airline only charged me $50. From now on, I book directly with the airline!! When I talked with the airline, they could have made the same change in 5 minutes, at 1/4 the price!

I booked a ticket to India with KAYAK. The flight was through Canada. Unfortunately, transit visa from Canada was not approved on time. I don't blame them for that as it is my responsibility. However, as a travel agent they did not cancel or change my ticket and of course their favorite line it is a NON-REFUNDABLE ticket and they cannot change the ticket. I lost the money and MORE IMPORTANTLY due to difficulty in reaching their service center and there untrained and unhelpful staff the whole experience was frustrating. Further, they did not Cancel the ticket in time thus blocked any chance of even count.

I made a mistake on what hour for pick up and drop for a rental car. I didn't see the time of day indicator I guess the first time. You can't call the rental place and change it and you can't call KAYAK. You have to go thru email support. I wanted to talk live to someone so I wouldn't make a mistake twice. They said via email to rent a new one and they can cancel first one. Well, sure enough, I made a mistake on second one because I was so worried about getting time of day correct that I clicked on a different rental car company. Now I have two rentals cars and have to pay a seventy dollar fee to cancel the first one. All this took place in about an hour. Kayak has not responded back to me to cancel the first one despite about 4 emails asking them to. Nobody to talk to. I'm going to try disputing it with Visa.

I had a confirmed reservation with Kayak and justfly.com and right before my flight they emailed me that my reservation was cancelled with no clear explanation. The flight was full and I was not able to make my trip as planned. I highly advise anyone to avoid Kayak/Justfly.com.

In my search for a ticket to Paris, I was quoted $963 on Kayak. To make the purchase, I was directed to Delta Airlines website. After providing all requested passenger info AND credit card payment, Delta flashed a message: original quoted price no longer available. New price quoted on screen was an increase of $300. Did I want to continue with purchase? In an effort to get the originally quoted fare, I used a different computer and searched directly on the Delta website for exact same flight. Entered passenger information and credit card payment. Lo and behold, Delta flashed the same message: "original quoted price no longer available". To be clear, this happened on Delta's very own website! This is called bait and switch and should be illegal. Delta is committing fraud. I am warning friends and family about Delta and encourage Kayak to not do business with a company that commits fraud.

I made a reservation through Kayak (which involved priceline.com) and 30 min later was at the counter. I was told I could not get a car until the next morning and regardless the price quoted on the reservation would not be honored. I had to rent a car from another company at five times the amount of my Hertz quote. Absurd.

I booked rental car (Economy Rent a Car) and insurance (Allianz) via KAYAK. When I attempted to cancel the reservation, KAYAK was not able to cancel the insurance. I was informed I had to cancel through Allianz. Allianz informed me I had to cancel through KAYAK. Thus I ended up filing a complaint with my credit card agency which is still under review.

They are not transparent about procedure. I made a reservation with Kayak February 11, 2019. After I gave all the credit card information a new window opened saying that Vayama was processing the reservation. I used American Express and the issuer (Bank of America) felt there was something irregular and declined the charge. Hours later I get an email from a "Priyanka Narayana Swamy" asking me to resubmit my credit card as it had been declined. Upon calling American Express the fraud department agreed with me about lack of transparency about this retailer and Travix. The phone number provided to resubmit the charges was: +1.650.206.5545. A recording tells the unhappy caller to leave a message and that it will be answered in 24 or 48 hours.

I have signed up for price alert with Kayak for my upcoming flight. Kayak's website continues to show recommendation to wait for the price to come down. At the same time I am being swamped with alert emails from Kayak showing even higher prices and recommending buying them now as the "prices may rise soon". This highly praised and recommended feature is a useless, shameful marketing trick should be removed according to Truth in Advertising laws.

They have hidden fees... I ended up paying double!!! I've made up a budget to get a hotel so they seem to fit my price range. After I booked the hotel room they insert all kinds of hidden fees that I did not agree with. When I did the booking I already paid 30% more in fees than the advertised price. I got to the hotel and I was pushed to pay even more fees!! What do they provide for all these fees?? I ended up paying double than my budget?? I just want to know the price per night before I book anything and before I get to the hotel!!! If I'm looking to get a $100 room and I end up paying $200 is a huge difference!!! That's not my price range!!! This is Unacceptable!!! Such liars!!!

This is a great site that allows you to look on multiple possibilities at one time and to choose the best for you. It is very important that this site allows you to search not only for one-way or round trip, but also for MULTIPLE DESTINATIONS flights, and very few sites can do this. Each time I need to book a flight ticket, I always start from KAYAK.COM, as my first choice.

The first website I visit when I begin my travel research process is Kayak. I like the way the website is set up and it's ease of use. Kayak even allows me to click on the other sites I would like to compare them to during the search process.

I use Kayak mainly for air travel. It consistently gave me the best options. I am retired so I have lots of free time. For each trip, I normal compare the results from 2 other travel aggregators. Some aggregator site is better for Asia, others for South American, and Asia. However, Kayak gave me superior results for WW travel.

I have found despite their advertising, I don't always get the lowest motel/hotel rates from visiting their website, or any other travel website, for that matter. Twice I have found lower rates by going directly to that property's website. Plus, one of those websites Kayak directs you to keeps raising their rates every time you click away from their page to compare, and going back to it even if it's a time difference of 10 seconds or less! I don't like being played that way! Other than that, Kayak is fairly easy to use.

I booked a Delta flight through Kayak and without my permission they signed me up for a credit card in order to get the rate list. Two months later I started getting calls from American Express about this card I didn't know anything about which was overdue. Fortunately American Express didn't charge me the late fees but the agent didn't seem too surprised when I mentioned I had purchased it through a 3rd party seller like Kayak.

Remember those great commercials that Kayak had a couple of years ago? That is where they spent their money, not on actually providing great service. I spent the better part of 3 or 4 hours trying to book a flight with them over a period of three days. The flights that were available did come up well enough, but I later discovered that I could get flights cheaper through other services like Expedia. Money transfers were a problem, and even though I filled out all their information as I commonly do when making an internet purchase, the payment was declined multiple times. I tried different cards, I phoned my card service provider to make sure money was available, and that it didn't get blocked due to some quirky issue, but to no avail.

Kayak does not specifically, outright tell you they're a free search engine and do not book or contribute to maintaining your bookings at all. I booked an airline flight home with Qatar Airlines who could not find my booking when I called to reconfirm flight details a week before departing on my trip. Kayak, also, could not find my details. My call was escalated to a supervisor Esther, who ended up being a VP of marketing (VP for very pathetic) who gave me a whole line of Kayak sanctioned garbage.

I recently booked a 2 stops flight instead of 1 stop flight from hyderabad to new york. The search result in Kayak shows incorrect result of 2 stops when we filter the results to show only 1 stop flight. Kayak Result shows the flight details as HYD to Bombay to JFK but the flight also stops in Delhi which makes it 2 Stops. But Kayak doesn't show this delhi stop at all. Expecting this to be a 1 stop flight I booked this flight, Later I came to know through air india that flight also stops in delhi. I called kayak to complain but there is nothing that they could do to fix it. I hated this experience.

A bit of new to booking hotel online by myself. I was looking for hotels in Bangkok using google map so that my hotel is closed enough to BTS station. Choose Galleria 10 Hotel Bangkok, clicked on the map and select dates. Among other booking sites, I clicked on KAYAK and continue booking unknowingly that it forwarded me to Galleria 10 Hotel which is nearby. End up booking for 2 nights non-refundable. (The final booking took place at hotel.com which was again forwarded.) This is not acceptable.

I booked a car rental at DFW airport location, or so I thought. I entered the pick up location specifically as DFW. When I showed up at the airport Budget counter, they said that I had actually been booked at an offsite Budget that was 30 minutes away! I tried to just get a car there, but the cost was $250 vs. $95, so I chose to go to the offsite location. It was 30 minutes IN THE OPPOSITE DIRECTION of where I was traveling, and it cost me $60 for the Uber car to take me there. SO FRUSTRATING!

Back in November of 2015, I booked a flight from NYC to London to visit some friends I hadn't seen in a few years. This was going to be my first time flying to Europe and unfortunately I was not able to go on the trip. My first complain about Kayak is that, Kayak itself, does not send you a confirmation email. They booked my flight with justfly.com and I had no idea it had happened. It takes them days to process the payment so you are not even sure the purchase was made. I had to call the justfly.com customer service to ask if payment was received and if they could send me a receipt. Payment was made, no receipt was sent and it took me almost an hour and a half to talk to someone.

I bought plane tickets from Berlin to Marseilles for July 25. I used Paypal to pay for the purchase. Apparently, KAYAK passed the order for the plane tickets on BRAVOFLY. I never received a confirmation mail, from KAYAK or BRAVOFLY, and do not even know which company I am supposed to be flying with. On the BRAVOFLY website, they ask you for a booking number if you did not get a confirmation mail, which I don't have because for some good reason in the KAYAK app, my "your bookings" section is completely empty. There is NO trace whatsoever of the booking. So the only proof I have that I ever actually bought the plane tickets is my Paypal receipt.

I travel a lot, 50k to 100k per year. So my use of comparison sites for airfares is high. Apparently it is too high for Kayak. Recently Kayak started asking me, ON EVERY SINGLE SEARCH, if I am a robot. Sometimes it takes "only" two or three extra clicks, per search, to reassure them. After a couple of searches they get really, really worried and they make me prove that I'm not a robot by asking a multi-choice challenge. (i.e. "How many of the following twelve photos have trees in them.") Customer service told me that they can do nothing to stop this, because I, uh, travel. (WTF? Are you kidding?!!!) You see, they can clear a specific IP address, but they cannot clear a user account. Well, I may not be a robot, but neither am I, any longer, a Kayak customer. Too bad, they have a nice interface.

I made a reservation for a flight to London long in advance before my May 28, 2016 departure from Washington DC. Everything was going well until I had to make a change in my travel plans. I could not find customer support telephone number. Finally, somehow I found it. I cannot provide you the path because I googled forever. The customer support person could not understand English and could not help me. I followed up my conversation with an email. It took days, more than 48 hours, for KAYAK reply. We were exchanging emails for days with total misunderstanding what I was trying to accomplish. After several emails I was informed that I cannot make any changes.

My wife booked flights from KAYAK website. On the website she filled out 2 adults and 1 child. At the last step there was no confirmation page, and it booked for 3 adults, which cost us $150 more than usual. When we called their service number, they asked us to call 2 airlines directly, and they call the other one. That wasn't friendly at all. We will NOT use KAYAK in the future.

My wife and I attended a meeting in San Diego and we wanted to rent a car. We got a price from KAYAK for a Ford Taurus or similar car. The price for a seven day rental was 142.69 plus 78.78 for taxes surcharges and fees. We also purchased insurance for 11 dollars a day. Total price should have been 221.47 plus 77 dollars. Instead we were charged 370 dollars. Payless said the price agreed on KAYAK was an estimate and that the airport fees were higher. I called Enterprise and they said if they had a contract from KAYAK they would honor it. But Payless obviously does not. So what good is it to rent a car using KAYAK if what you wind up getting charge is 20% higher than your internet contract. It is a worthless contract and there is no one at KAYAK that you can complain to. It is best to go through the car company directly and I will not use KAYAK, its affiliates, or Payless again.

KAYAK is CLUELESS. They are simply a warehouse. They make money by advertising other companies, and by collecting fees for the referral to those companies. On Kayak's website, I specifically chose British Airways for an upcoming trip to Europe, having had a good experience flying with them previously. I was willing to pay more than I would have on several other lower rated airlines. I received an email from KAYAK.com thanking me for my purchase of flights with British Airways, and stating Airfare.com would send confirmation. The next day I received an email from AIRFARE.com confirming my flights, but telling me I would be flying on American Airlines.

Ok so bottom line is the actual price for my car rent booking was different from the price I booked through Kayak. I received confirmation mail with price on it, and there was a note that additional charge may apply for required insurance, optional items, or additional drivers. However it was none of them made my actual rate go higher, it was basic daily car rate itself.

I trawled through the internet to book a Guest House or Hotel for next month May. I came across the Royston Guest House in Inverness on the KAYAK HOTELS website. It quoted £50 a night. It was cheaper than the other websites. I went ahead and booked it. It was only AFTER I had submitted my Card Details etc and as I thought agreed to 4 nights at £50 (ie £200) that on checking my receipt I saw they had charged me £40 Admin Fee. I feel this not a fair way to do business. I cancelled my booking. I feel this is an unfair way of doing business. Really conning the General public. It should be looked into by the Advertising Agencies.

Holy hell! I been checking prices on this site for 3 days, and I wanted to fly out of Jackson, WY to Phoenix, AZ. The price was listed as $263. I made plans to go visit my mother to surprise her. Made plans for friends to pick me at the airport. Requested time off work. When I go to purchase my ticket the price still hasn't changed. I clicked the view deal tab and it told me in red letters "This fare was found up to two hours ago and may not be available" and sure enough it wasn't. Even though it showed the same price the last 3 days. So I clicked another deal for 269. (Same thing happened.) Another one for 303, (same thing) 369 (same thing), 401 (WINNER WINNER).

I checked for a hotel room price in Helen GA, and booked with Kayak, however, after checking out I found out that the room would have been $13 cheaper just going straight through the hotel. I called KAYAK/Getaroom and they will do nothing for me. Please, please, please do not EVER go through KAYAK for booking anything! They are a RIPOFF!

This review is for Kayak's unethical decision to start robocalling. I've never used this service before, although I'm aware of it. I just now received a ROBOCALL from this business to my business cell no! Cannot believe a company with their reputation would stoop so low. Furthermore, I believe it's illegal. Shame on you, Kayak! If I could have given 0 stars, I would have. They don't even deserve 1 star!

Booked our domestic return flights through Kayak. On the way we were put in zone 5 so we were last on the plane, no room for carry on luggage etc. Ok not a huge deal. During the booking process we were unable to book our seats coming home and when we got to the airport my wife and I were not even seated together. Should have been more suspicious from the get go as our confirmation email from the kayak.com booking was with cheapoair.ca LOL. At any rate, Kayak sent us an email regarding the experience and I told them I was a bit put off. No comment back as yet so for the poor experience there was also no customer service. There's no further contact info for Kayak on their website. 1/10 will not book with them again.

I will never use Kayak again. I searched Kayak for airfares to Orlando, Florida from Tucson, AZ and found flights that we wanted on Delta. I tried several times to book it but at the final payment step, it would not complete the transaction. I was given a number to call to "redirect me to Delta." The representative told me that the transaction could not be completed because the fare was no longer available and it was a matter of not being able to keep up with the changing fares on Kayak's website. This sounded a little odd to me, but the rep found the same flights we wanted and the fare was about 10% higher.

Initially I made the mistake of trying to escape the full price of airfare tickets from Reno, NV to Sofia, Bulgaria. My fiancée is Bulgarian but don't worry, Bulgarians are indistinguishable from a Texan... so please avoid any racial bias remarks. I booked through Kayak.com (because discounted airline rates aren't available on the back of printed grocery store receipts) after some overly animated commercial announced their amazing ability to compare various competitors' rates. They did, but after you agree to a price and provide your credit card, it does not guarantee your rate (which isn't shady at all). Isn't a purchase suppose to guarantee your rate? If I order a burger from McDonald's for four dollars, then a barely understandable employee that just received a novocaine injection delivers a higher rate, Ronald McDonald is getting an earful.

Be careful to read the fine print on any reservations you book through them. If you don't cancel a week prior to departure then you forfeit the entire hotel expense. I think it is ridiculous to require full payment up front and you can't cancel your reservation. I received an offer for the room rate to be less, so I gave Kayak an opportunity to match it. Because I "missed" the cancellation window of one-week prior, they not only won't honor the price reduction, they said I would forfeit the entire pre-paid amount if I wanted to make changes. I will never use them again. With their competitors you at least have 48 hours prior to check-in to cancel. God forbid I have a real emergency, I would just be completely out of luck. Use only at your own risk!

Reading the reviews here it appears to be a pattern with Kayak. They quote a rate, you enter your credit card information and the screen message indicates a problem - giving you a number to call - the operator says that the rate advertised is no longer available and the operator offers you a new rate which is double of your previous rate quoted. I will avoid them and recommend that anyone wanting to deal with an honest straight forward travel company does the same!

I was called for a cheaper airline ticket and asked to transfer money online (that was my mistake). It was Qatar airways where payment verification is done after ticket confirmation is received. After 2 weeks the airline support calls and your ticket will be canceled if you don't verify your payment as the agent made payment by his others fake credit card. Even Qatar airways has response where they do verification after giving an e-ticket. Be cautious with online transfers made. His name is Sanjay.

I got on Kayak's website to book a hotel in San Diego. The hotel I chose was, indeed, less expensive through Kayak so I clicked the "Book" button. At first it said something went wrong and instructed me to call the hotel. Instead, I tried again and this time it worked. There was a large timer in the corner counting down my time in which I had to get all my trip and billing information in. Since I was staying multiple nights and I know there are fees and taxes included, I didn't think anything about the price at the time.

There have been 2 times in the past 6 months I've booked a flight home with Kayak for a holiday. Each time, after receiving the receipts, the dates are incorrect. There's nothing I can negotiate with an airline to alleviate this and it ends up costing me hundreds of dollars each time I use it. I will not be using Kayak again. It's reprehensible to alter customers dates when they're trying to book a trip. No one looking to fly home for a holiday would rather miss that holiday for a cheaper flight two months later.

Kayak is waste of time. Always when you click on book it on discounted fares, it shows: "This rate is no longer available for the dates you requested.” You spend so much time to look for a decent fare and then get the warning at the end of the booking, which is really terrible.

I went to reserve a room in Seattle with a few friends and I booked two double bedrooms. I received NO confirmation email, and I also included my friend's email address for the second room I reserved and she received NO email confirmation either. My friends were unable to go to Seattle, so I tried calling the hotel to cancel. They were unable to confirm a reservation OR cancel because I made this via a third party site. I also contacted Kayak through email and they confirmed that I had no reservation with them for those dates as I wanted to cancel.

I went online to read reviews of various booking companies and the BBB gave Kayak an A+ and AirFare.com a B+. Well I booked my flight three days ago and received no customer service when I could not get into my booking online. Kayak consistently redirected me to AirFare.com whose personnel barely spoke English and when it was within 24 hours of the flight, I was put in contact with a Russian-accented jerk who told me that I was out of luck and to talk to the airline. Consistently the answer was "talk to the airline".

Hi, my name is Ivo and I live in Boulder, CO. My cell number is **. I wanted to report a pretty massive scam with airline tickets. Here is my story - My friends and I are taking a vacation on Thanksgiving and on September 19th we all searched Kayak.com for a good rate from Denver to Cancun flight. We purchased our tickets at an advertised rate of $581. The way this works is - Kayak normally send you to a website where you’d complete your transaction and in this case the site was eDreams.com. Upon completing our transactions we all got confirmation emails from eDreams that listed out and confirmed our charges - $571 for the flight + a $10 booking fee. A total of $581.

Blatantly misleading website. Quoted a rental hire as including insurance and all fees - it didn't, and they were worth more than the initial fee. Rerouted the booking to another provider, rentalcars.com - thereby avoiding all responsibility and no doubt taking a cut. Do not hire through Kayak!

I was in the hospital the day we were supposed to leave. We figured I would still be so we called Kayak the day before we were supposed to leave to let them know the situation. And we had bought the trip insurance. Every time we called we got different information on how we were supposed to proceed. We would do what they said then call them back and the next person who answered the phone would have different instructions. No one who answered the phone knew the procedures. We got a complete run around every time we called. It was ridiculous. Next time we will make flight reservations through the airlines directly even if we have to pay a little more. They are just so much more helpful. These websites do not provide the value they once did.

Let's start with Kayak, why do I pay you the fee to book my reservations for me in you aren't even going to do it? I mean, I feel I'm a mostly reasonable person, so when I go through your company to book a reservation, arrive at my destination fresh off a plane, all I want is to be able to go to the hotel I booked and relax, before I have the things that provide the basis of the trip to take care of.

I was on the Kayak website and searched for hotels in San Antonio. When searching I found the St. Anthony hotel for an advertised $109+. Well I thought that was great. I clicked on the book now button and poof, all of a sudden the rate disappeared and the message was to call the hotel. Well I did and they said that they have never advertised a price of $109+. They advised me to call Kayak. Of course Kayak played the "oh no that could not happen" card. Luckily I had taken a screen shot of my searches. It was there. They still did not own up to it and gave me some bull crap about other advertisements and such. I know what I did. And that came up. Never would admit to the mistake or the change in mid-booking. They are liars and do not honor the website.

Booked motel suite in Stockbridge, GA for 7/10 and 7/11 for 3 adults. Handicapped husband so booked straight in, no steps and handicapped suite. Arrived and had steps plus block long walk. No handicap rooms. Much more expensive than quoted. No breakfast as quoted. TV's did not work. No Cold water, just hot. No linen for sofa bed. No pillows. Horrible stay.

I booked a room through kayak on 6/14/15 for 6/20/15 for a bike ride to Memphis for my wife's birthday. The weather turns out bad so I call to see if I could change the date or cancel. They said no and said I had to cancel by 6/14/15 wich is when I booked the rooms so basically once you book with kayak and they have your money you are locked in which in my eyes is not a good way of doing customers . If I had went through the hotel I would've had 48 hours prior to cancel. Will never use kayak again and I hope this review will keep others from using them also

The car we booked wasn't there. We had to travel off-site from the airport, and Budget said that since we didn't show up at 12:00 noon, the car was taken back. Flight arrival time was 1:30, so we have no idea where they got the 12:00 cutoff. Had to travel back to the airport to find a car. Hotel room we specified with a beach view wasn't available. Had paid more for a beach front balcony and was given a room with no view at all. Except for the fact that God takes care of his people, our "dream" vacation could have been ruined. I do not recommend using this service. Book directly yourself if you want specific things on vacation and don't care if they can use the fine print to cancel your car or move your room. Rental car and hotel explanation was "you booked with Kayak and they have fine print that says we don't have to honor this, sorry."

Airfare.com and kayak.com are horrible companies. We bought tickets last month to Dominica and got a confirmation number and receipt in an email. Yesterday I am told the account I purchased the tickets with was never charged. I called airfare to ask them about it, they were extremely rude and told me it was my fault and a confirmation number means I reserved a ticket not that I have a ticket. They did not help at all and told me I had to go online and buy another ticket and pay more money. I do not recommend this company to anyone unless you want to be screwed and treated like crap. We purchased our tickets on kayak.com that used airfare.com both have extremely let me down. Some things are just worth paying more money for. I will never use either of them again.

I booked a weekend trip through Kayak and every time I put in my dates the site kept reverting to a "it's cheaper if you fly later!" page and showing flights for a later date in with the results of the DESIRED flight. I fixed it twice and thought, that should do it. It didn't keep my dates and I didn't notice. User error + website sucks = always having to be accountable while the website can do random things leaving innocent people in their wake. I WILL NEVER book with KAYAK again. I officially do not trust it and I am embarrassed to have used it.

I booked a rental car on Kayak.com because they had some of the better pricing on car rentals in Orlando. I booked an economy car for $406 for a week, which is not cheap but the least expensive car I could find. I checked beforehand to ensure that they'd accept my insurance instead of having to buy theirs. However, when I arrived, I was forced to pay many additional fees which WERE NOT previously disclosed, and the rental ended up costing $560.00! Kayak.com is extremely misleading and I will never book from their site again. It's a ripoff!

I booked a round trip flight for 2 from Seattle to New Delhi through Kayak. The total price of the Booking was $2162 for 2. They redirected my booking to this random backend called Vayama.com. They told me that it will take 48 hours for the booking to process. 36 hours later they got back to me saying that they couldn't find the flights and I will have to now pay $500 extra for the same flight. I was furious at this since the price was no longer available on the Emirates website directly either.

It's a huge mistake for me to carelessly follow Kayak's link to Vayama and book the flight. Anyway, here is my complain to them:

I booked a car on Kayak thinking I got a great deal. Upon searching for the deal, choosing the car from Budget Rental, and entering my CC #, NOWHERE was there mention of possible charge for miles on top of the rental. No mention of it, lead me to not look for an additional mileage charge after receiving my confirmation email. Had I seen anything that said, here is the estimated price and cost per mile is such and such, I would not have booked the car. Neither Budget or Kayak is taking full responsibility for what feels like a surprise charge.

I have used KAYAK for flight comparison and have used their companies without any problem. However, I booked a flight on the 12th March, through one of their price comparison company, Bravofly and the price was £945.57, but their confirmation showed £1,075.75. They have taken this amount from my Visa debit card. Soon after receiving their confirmation, I rang them straight away, requesting them to cancel the flight, as there is no question of paying a penny more than £945.57. They certainly did not cancel the flight, so I have taken up this matter with them, but I have not heard from them. I would like KAYAK to put pressure in order to get me a refund of £130.18. I would like to take this matter further, and would like to hear from any on for assistance. My email address is **.

We booked a rental car for our 12-day vacation in Costa Rica for $142 on Priceline via Kayak. To be safe, we also added extra travel insurance through Allianz for $117.00. When we arrived in San Jose at Economy Rent a car, we were told that we still needed to get liability insurance and that the Allianz insurance wasn't covering that. Allianz was very gracious and let us cancel the policy right there and then for a full refund (the agent told us they would do that, so this obviously happens on a regular basis). We had no other choice than to buy an insurance through Economy which cost us an additional $526.00. That is an additional 370% to the quoted price! Yes, it did say that additional charges may apply for required insurance, but almost 400% more?

I’m writing this review to warn people to not use Kayak. I booked a trip to Mexico for my family of 6, then I received a flight change, no problem but when we called to schedule another flight they explained that they would let us know in 48 hours if our new time would be accepted. Never got a call back just an email 5 days later saying that our new itinerary was accepted, okay cool but a week later we received another change so we called to make a time change that would fit our schedule and they said “okay well notify you in 48 hours”. I expressed to the foreign man on the other end of the line that they did not let us know last time within the 48-hour time frame and he got an attitude with me so I said “whatever”.

The Kayak commercial where the son takes over his elderly mother's electric elevator chair...is beyond disrespectful. It is not humorous and does sell the product. In fact it totally turns me off from using the dot com site. It's distasteful and cruel. The round table on that final approval of that spot must have been full of cold-hearted, empty-minded marketing strategists who have no regard or respect for their elders. And shame on the Kayak people for allowing that message to be attached to their marketing. I will never use their dot com services because of it.

We purchased 2 round trip tickets on Air Berlin from JFK to Venice, Italy to go on a European cruise and proceeded to pay for seat assignments on February 22, 2015. We were traveling with friends and shared booking reference information. Our friends received notification from Kayak that there was a problem with their reservation. We notified Kayak of the problem, they told us it was Air Berlin who made the problem and needed to send an email notification. However Air Berlin stated it was Kayak aka Vayama we're given authorization to change our flight due to a connection change.

I used to do business with kayak.com in the past and was very happy with the service until my last trip. The basic reason I refuse to do business with them is because they work with airfare.com. My experience getting routed to airfare.com for a ticket from SF to Asia was the worse experience ever. Three months after the online purchase was made, I am still disputing my credit card bill nor have been able to get credit back for plane tickets that were charged for flights that were supposedly cancelled and payments refunded.

BEWARE! I booked a flight through Kayak.com that put me through to a website called Airfare.com. The flight was from Newark to London on Iberia Air. The next morning I found a better alternative, and called to cancel the flight booked 12 hours earlier. The rep was clearly in another country, and said they do not have a 24 hour change policy. Changes need to be made "same day", even if you booked at 11:55 pm. They are charging me $450 to cancel a $780 flight! I thought the US mandated a 24 hour change with no penalty policy! I have no idea why Kayak would do business with them. Needless to say, I'll never do business with either of them again.

I booked a hire car agreement through Kayak.com. When I collected the car from Geneva Airport (France side), I was informed that the booking did not come with basic car insurance? I was told I had to pay an extra 80 Euros to purchase the basic level of insurance at the time of collection. Now, as far as I am aware, it is illegal to drive a car on the road without a basic level of insurance. The advertisement for this booking was misleading and very bad practice as kayak.com are indirectly encouraging people to take cars on to the public highways without a basic level of insurance. I have given kayak.com 14 days to reply to my email, after which I will be contacting the ECRCS and BVRLA to escalate my complaint. I will also send all the details to BBC Watchdog.

The commercial with the son using his elderly mom's chair to go up the stairs is the stupidest commercial. To me it is promoting elder's abuse, giving to viewers a "don't worry about mom." Ugh, I just hate this commercial. I have never used Kayak, and I believe this commercial will also discourage others from using this.

Kayak.com has served me well in the past. Recently, it seems they've farmed their services over to a terribly-run, seemingly fly-by-night operation called airfare.com. These bozos will charge a $350 PER TICKET to change ANYTHING about your flight itinerary, even if it's 6 months in advance. They're next to impossible to get a hold of via phone. Should you actually reach a person, he/she barely speaks coherent English and will conveniently and "inadvertently" hang up on you mid-call. I should know; it happened three successive times to me. Kayak, cut your losses and dump airfare.com. As complaints online amass, you're quickly losing favor as a preferred travel booking hub.

We booked through Kayak.com instead of directly with an airline or reputable online travel agent like Expedia. The airline changed the final leg of our flight leaving us 35 min to clear customs and immigration and board our connecting flight. Kayak.com was unable to do their job and interact with the airline on our behalf. We could not work directly with the airline because kayak was the one who purchased our tickets. Each time we called we spent hours on the phone re-explaining the situation. Kayak was unwilling to contact the airline on our behalf and call us back. They only offered alternative flights with more stops and longer duration. They would not refund the final leg of the trip. An expensive lesson but please learn from us and others and don't use this service.

I have been booking flights through Kayak.com for years and have had very positive experiences until recently. My husband and I booked our honeymoon trip to Bali through Kayak.com. After purchasing through Kayak they sent me to this other company Airfare.com which is absolutely the worst company I have ever dealt with in my life. We missed our flight, and having purchased insurance I called to reschedule our ticket, I was on hold for hours. No one at Kayak would talk to me and the representatives at Airfare.com sounded as if they were on a cell phone and kept hanging up on me when I explained our situation. We simply wanted to reschedule our flight! We ended up having to purchase new one way tickets to Bali costing us a fortune.

I have booked with Kayak for years and always thought they were a fine site with a good product. Then they teamed up with Airfare.com and now, when you think you are buying through kayak, you are in fact buying through a different site that will make your life a living hell if you need to change your ticket. After hours of frustrating phone calls, speaking to people with the IQ of a goat, it is clear that Airfare.com charge you more than the airline would to change your ticket and don't credit you if the new ticket costs less than the one you originally bought. It is disgraceful that Kayak should misleading customers in this way. Do not buy through Kayak. Go to the airline direct.

Me and my girlfriend had been anticipating our trip all year, we decided to use Kayak which directed us to use Vayama to find an inexpensive flight to Cancun, Mexico from Los Angeles. This was my first time flying to another country so I was not sure what to expect. We arrived at LAX 2 hours in advance, our flight was at 12:50 am according to Kayaks trip schedule for us, when we get there it is around 11pm, we check in to get our tickets and what do you know... the flight is leaving at 11:50pm and not 12:50... Thankfully there was not a big line at customs so we barely made our flight. Our flight was landing in Mexico City to connect to another flight to Cancun, the flight landed and we were off the plane at 6:55 am, our connecting flight was at 8:00am (according to kayak) so of course we were trying our best to get to our connecting flight on time. The line to get through customs took at least a half hour, by the time we reach our the flight gate it is 7:57pm and what do you know... they already boarded and what do you know... our tickets say 7:55 not 8:00 am. There goes our plans of arriving early and enjoying a full day in the sun.. so now we are stuck in Mexico City feeling helpless.. (TERRIBLE WAY TO START A VACATION)

I have never in my life had such a bad experience where I felt the need to alert others and write a review. Also, I have booked with Kayak for years. I thought they were a trustworthy site. I didn't realize that when I made the booking it was booked through airfare.com. This is not just an annoyance issue but I think it could be considered fraud. I really hope that the government intervenes on companies operating like this. Long story short, after hours of phone calls over days I found out that Airfare.com's practices made me lose my ticket. Even though I followed all their policies to change the ticket in advance. In the end, the only other option was to pay fees that would cost more than buying a new ticket. Shame on you for treating people this way. Shame on KAYAK for misleading customers and subjecting to this type of experience.

I would like to share my experience with Kayak yesterday. I was searching for options at kayak.com for my family's travel this weekend. They show an excellent deal, which got me excited and I went ahead and booked it. I am patiently waiting for my ticket no and no news. I called up the customer care and I am shocked to hear that the itinerary is not ticketed and also giving me a revised price which is $1500 more than the original price. First of all, no communication until I called the customer service. Second of all, resorting to such a bad business practice for driving people into their website. Never going there...

I tried to cancel within 24 hours and 6 days later I am out 500.00 and they say too bad - worst company ever ever ever - rude and dispassionate customer service (Davis). Unreal how I was spoken to - never ever ever book a trip through Kayak.

I booked a room through Kayak and cancelled within 10 min of arriving at hotel. I received an email from Kayak stating the room was cancelled within the allotted time frame for a full refund. The problem is the refund never showed up. The email instructed me to contact Get-A-Room.com which handled the reservation. Get-A-Room now tells me they have issued the credit after contacting them three times, but it could take two (2) billing cycles to hit my bank. I called Kayak customer service to complain and the rep looked up the reservation and said that was close!! As if to imply that somehow I could have avoided this by not canceling so close to the deadline even though it met the criteria for a full refund. Unbelievable! She informed me that Kayak is a meta-search company and does not take responsibility for what their partners do. Buyer beware :))

I booked a flight with airfare.com through Kayak. I would assume a "reputable" company like Kayak would refer me to legitimate bookers, but it turns out that airfare.com is one of the worst companies I've ever had the displeasure of dealing with. When I attempted to contact Kayak yesterday to speak to a customer service agent about my dissatisfaction, I was told they were currently closed and to call back tomorrow, or leave a message with my email so they could get back to me. I decided to call back the next day to see if I could speak with a real person. First of all, they tell you to press 1 to talk to a representative, but it immediately hangs up on you. So I press 9 to get a real person, but they give me the same message - "leave your email and we will contact you." I've left my number and email with them, but still no response as of yet. Shame on Kayak for referring me to airfare.com. I'm $2000 overdrawn because airfare.com double charged me, and they're hassling me about getting a refund.

We had booked Lufthansa flights with kayak.com tempted by their prices. Lh had to cancel one of the connection flights. The only thing kayak proposed is to cancel the entire trip. When we called to LH they told there are other alternatives that they would be happy to suggest, but we need to contact the travel agency so they will do it. Kayak are lying saying that LH has nothing to propose. I insisted they will give us replacement. The agent from the customer service said they will send an urgent request to ticketing department. They NEVER get back to me till the day before the scheduled flights. I'm sure they didn't intend to do anything!!! Such a horrible experience. Never use their service again!!!

Don't ever book tickets from Kayak.com directly. The reservation is fulfilled by Airfare.com which has the worst customer service ever. I booked a round trip ticket to India and I wanted to change the date for the return travel. First of all you can't do that online. Second, there is a huge change fee of $350 (my mistake I didn't check that while booking as I didn't expect to change the ticket). And third, there is a big process for changing. Step 1)You need to call the customer service (rude customer representatives). Step 2) They will send you a change request form through e-mail. Step 3) You send the form back with you dates. Step 4) They send an other e-mail with the prices (in the middle of the night and ask you to send a confirmation within 2 hrs or they would cancel the request). 5) You then send your confirmation.

Kayak sent me an emailed confirmation and itinerary at the beginning of July 2014 for a trip booked the third week in July. When I called the airline to check on the reservation, no flight could be found. Kayak told me that because the itinerary did not have a $ amount, it wasn't valid! No flight. No vacation. They would not make it right. These people are despicable.

We booked a hotel through Kayak.com. We thought it was the best deal. But it turned out it would be $50 cheaper if we booked directly through the hotel. Why?

I searched over a dozen times for discounted car rental deals and each time the deals advertised by Kayak were either "no longer available" or my reservation could not "be completed at this time." This went on over the course of days. None of the discounted rates advertised by Kayak was ever available. Total waste of time.

I made reservations at the Best Western Humboldt Inn in Eureka California. I entered my credit card number and the confirmation came back for comfort in Eureka California. I was charged for my credit card. I even called Comfort Inn and they said they would not charge me. I been called Kayak.com who is hotels.com and spoke with two different supervisors who said they would refund my money and send me a confirmation. And the company has done neither.

One week ago I booked 2 flights ( for me and my husband) with Kayak, but the payment didn't go through so I never received a confirmation. A couple of days later, I booked directly Air Canada and the payment went through and I have received my tickets. Right after I was charged for $1.200 from a company called AIRFARE.COM and now I'm waiting to get my money back but I had to call many times and it's very difficult to communicate with them.

Booked an online all-inclusive trip to Cap Cana, DR. Upon arrival at the resort, we were informed they do not have any arrangements through Kayak for all-inclusive packages. Kayak would not resolve over the phone, ended up paying an additional $1,200 to resort in order to not ruin our wedding anniversary trip. Upon returning home, communicated frequently with Kayak, provided all required documentation, receipt and proof of their advertising that this was sold as an all-inclusive package. After about three weeks of constant communication, responding to Kayaks redundant inquiries for additional receipts, proof of package purchased etc., all communication from Kayak ceased and they did no longer respond to my communications, including a certified letter with hard copies of all my backup information of receipts, communications etc. I will never, ever do business through Kayak again. Got burned, $1,200 and hrs of agony worth.

International ticket was booked on last Sunday. The transaction did not go through with AMEX for almost 4 days, and the Kayak agents were unable to pinpoint what the issue was. Once we identified the problem, I had to facilitate a conf call between AMEX agents and Kayak agents to complete the transaction. It has been over 36 hours since the transaction was completed but the ticket is still not issued... I have called Kayak agents at least 4 times in the last 36 hours, and every time they say it is all good, and the ticket will be issued with the next 2-4 hours...

Booked a room for a specific night and once I received the confirmation # noticed the date was sent with the date of the same night I made the reservation. Tried calling to change the dates and was placed on hold for 2 hours. Needless to say never got through to change the date. Went online and got a confirmation that my credit card would NOT be charged... and it was. Called back the 800 number and ask to speak to a manager and they placed me on hold, once again!

I am extremely offended by their commercial. In this commercial, there is a patient on an operating table. There is a surgeon manipulating the patient's brain as if it were an actual surgery. The patient's hands and arms are flailing around. It goes so far as the patient giving the surgeon a high five. The patient is typing on a laptop while the surgeon is supposedly manipulating the patient's brain making the patient's hands move across the keyboard lying on the patient's lap. The surgeon evidently having the patient make his travel plans for him.

I was monitoring prices for my flight booking and kayak.com kept showing stale results for almost a day. Results shown by Kayak were horribly wrong. Neither flights were available nor prices were correct. Price shown by Kayak was 71$ and actually it was 161$. I lost ~100 because of Kayak's wrong results. Please check the prices on individual sites. It will take little longer but you won't regret later on.

I made an initial reservation for a hotel in Schaumburg IL. I realized that I had made the reservation for 1 night instead of the 2 nights required. I called the number Kayak provided to change my reservation. This number leads you to a pretty massive call center. I worked with the reservations department to change my reservation. They added a night to what I thought was my existing reservation. It turns out that they added a night as a new reservations under HotelSavings.com - which is somehow affiliated under that same call center. Unfortunately, my reservation was Kayak -Travelocity, so now there were two reservation - but 1 that was totally hidden from me! I did not have a separate confirmation number for it, no email, no anything. I thought everything was done under my Kayak reservation!!

My daughter-in-law was unable to travel. Kayak not only did they charge an additional 100 dollars each flight but took the whole $167.00 for the car rental even though my son called Kayak and told them his wife have a medical issue and could not travel and a doctor could verify. That's $367.00! and no vacation (honeymoon). I could see a fee but taking all the car reservation for a car rental is just wrong on so many levels and 100 dollars each flight for change fee :( I recommend you go directly to car rental which by the way would cancel and not charge as well as to the airline website. At least if you have an emergency, you have a credit and no fee.

I am absolutely irate. I attempted to purchase tickets through kayak on Friday and it sent me an email saying it would take two hours to process. The reason I went through Kayak and not Emirates was because Emirates was not accepting my debit card. They were telling me it was a problem with my bank. I had already called my bank and they told me it was a problem with Emirates. Therefore I tried to go through Kayak. However they never sent me an email confirmation 2 hours later. They only just sent me a confirmation yesterday, on Monday. I had assumed it never went through because of the original issue with Emirates. Therefore I went through another company, Air India.

I searched for flight to India on Kayak and used my Discover Credit Card for payment. Kayak used Airfare.com to book the tickets. Transaction was completed and I got the confirmation on email. I got a call from Airfare.com to use a different credit card because the airline does not accept Discover Card. The agent from Airfare.com (non-native English speaker) kept telling me to use a different credit card because of the Airline even when I tried explaining him that the problem is between the booking agent and airline and not between Kayak and my credit card. Then I connected with his supervisor who kept telling me the solution to the problem (which wasn't mine) and to stop wasting their time. I do intend to tell everybody to stay away from Kayak.com and Airfare.com.

Absolutely horrendous. I booked a ticket described as business class on Kayak. When I got the final ticket details (after paying), it described ticket as economy. I complained to Kayak and Kayak demanded proof. Fortunately, I had the screen shots. Once Kayak got the screen shots, they said they would look into it but finally came back and said there was nothing they could do and that I should read their small print! I would never use Kayak again. Avoid.

I wish I have read reviews on this site before booking with kayak.com. The service was horrible. I experienced the same problems as other people here. I booked a couple of international flights and received promptly confirmation. However, the next day, I received a couple of emails sent at the exact same time. One saying my payment didn't go through and I need to contact them, and the other saying my bookings were canceled because they couldn't contact me to verify the payment info. What a surprise! I never received any phone call from them, and the email informing about the payment problem and the email cancelling my bookings were sent at the same time. What is the time for me to call back?

I made hotel reservation through Kayak in Dec. 2012 for Dec. 27 to 30. I contacted Kayak on Dec. 27 to cancel the reservation. Customer representative said they are unable to contact hotel management. I called 18-20 times and sent out email to customer service. Still, they couldn't contact hotel reservation team. I was able to contact hotel accountant through number published on hotel site. I don't understand why customer representatives were not able to contact them. It's been two months and I haven't received my refund yet.

Kayak is very good when they stick to their knitting; that is, sourcing cheap prices for flights and presenting that information in a concise and easily interpreted manner. But please, do not ever book a hotel through Kayak. I have had two very poor experiences and have had to deal with a parade of polite but useless customer service agents that certainly were not US-based in order to merely discuss the problems, let alone achieve solutions.

The worst experience ever. I don't think anybody should be doing business with Kayak, period. I am a frequent flyer. I used Kayak on most of my international trips. They used to be amazing and their prices were decent. Something happened lately (I guess they have merged with Travelocity) and their service went downhill. I booked a flight, paid for it and only to find out a day later that they have cancelled it. I called their number, which by the way was hard to find since they don't publish it on their website, and spoke to more than ten people and got the same answer, "Sorry we can't help you." I tried to go back to their website and re-booked my flight again. What a nightmare.

Do not book your flight directly on Kayak.com. Their site says that your flight will be managed by Travelocity; however, in booking it on Kayak and not directly on Travelocity.com, you are not afforded any of the benefits of a Travelocity customer (namely, you cannot benefit from price or service guarantees). Go to the travel agency site and book directly. Do not book on Kayak.com!

About a month ago, we booked a hotel room at the Hilton Garden Hotel in Bakersfield, CA for November 11, 2012 that we thought was booking with Kayak. During our trip, our plans changed and we tried to cancel that room over 48 hours before check in. We found out that Kayak had sublet out reservation with Travelocity. This was after looking all over the Kayak reservation and web site for a phone number of a real human, there was none. The hotel informed us that our booking was through Travelocity, Kayak had nothing to do with it other than taking our money. In a web search of a blog, we found a number for a real human at Travelocity who would not refund us our money, even over 48 hours in advance. They were of no help.

I was planning a trip and used Kayak to research hotels. The cheapest hotel that had a decent star rating was listed as “unavailable” in my search results for the night that I wanted to stay there. I'm a skeptical person and decided that I'd book a room in person when I flew out to coast. Not only was there a room available when I walked into the hotel, but it was a cheaper price than what Kayak had shown me 4 weeks earlier! I may still use this site to know what options I have, but I will never book anything through this site.

I wanted to book a flight from Larnaca to Birmingham, UK on 3 October 2012. They were advertised on 1st and 2nd of October at £67pp. When trying to book, we were redirected to Monarch who then tried to charge well over £500pp. Kayak should not be advertising misleading prices. We have used Kayak before with no problems at all, but this is totally wrong.

No tax info on a hotel booking website - I've been trying to book a room at a resort in Hurghada, Egypt and I happen to know that the taxes and service charges are 23.5% of the room price. Per the website, none of these fees or taxes are listed or quoted. Is this legal for them to misrepresent the total price of the room? Thanks for your help!

I used Kayak.com's iPhone app to search and book four one-way tickets from Orlando, FL to Minneapolis, MN for April 8th 2012.

I used Kayak Explorer to find a ticket. I found a great deal from Boston to San Diego. A link directed me to Cheap Tickets where there were about seven choices in the same low price range. I booked my ticket and received a confirmation from Cheap Tickets with flight locator number. My credit card was charged. I booked a hotel room and then hours later got an email to say the flight was not available. The flights were available; they were just not willing to give it to me for the price that Kayak and Cheap Tickets advertised. I don't understand how major airlines works together with a company that offers a bogus fare and charges a person's credit card.