KAYAK Reviews

The primary Kayak customer service phone number in the US is +1 855-730-0773, with support available 24 hours a day, 7 days a week. Kayak’s dedicated support team is always ready to assist travelers with a wide range of needs. Whether you have questions about Kayak services, policies, fees, or need assistance with hotel bookings, flights, car rentals, or vacation packages, help is just a phone call away. This number can also be used to manage booking changes, cancellations, or itinerary updates.

05-02-26... Really poor, inaccurate advertising. Let me explain. We travel a lot, requiring us to rent a car. RECENTLY, we were trying to find reasonable priced car rental from PVD for our travel to Cape Cod. We found a rental site CAR “8” and secured a rate for $1,075. HOWEVER, we always “look for”... “a better deal” from a reliable source. Too often since we get an alert that “WE HAVE FOUND YOU A BETTER DEAL” only to discover that “YOUR DEAL” comes to OVER $2,000. Why don’t you treat your clients more fairly by offering “real valueless" for car rentals?

OMG WE just stayed here--Quality Inn & Suite I-95 (SC268) 803-854-7075. 8929 Old Number Six Highway. Santee, SC 29142-- 3/17-3/18 and on 3/18 reported the hotel to customer service with 3 complaints so you know what they did. They put a 250.00 cleaning fee on our credit card when they found out we reported them and said the towels were 'soiled.' I CLEANED the room before we left. So we spent the last 5 days CALLING HOTEL AND CS DAILY to get no where. Hotel keeps saying the manager will call us back but he never does.

Bad experience. I was directed to Underpricer from Kayak.com to buy a ticket for my daughter from Dublin to DC. Underpricer and Gurufare are technically two different companies but at least share the same customer service team. Their communications are very similar and the websites are the same but with different branding. Both companies charged me for the one ticket. I did not realize this since they only confirmed the one ticket until I saw my bank statement. When I contacted them, they passed me back and forth between the two companies and never came to a resolution. When I called their customer service the same person could handle calls for both companies. So if you are sent to one of these two companies from Kayak, confirm immediately if they do not both charge you. If you catch it in the first 24 hrs you can fix it. They do not seem interested in resolving this situation for me so I’ll avoid these companies for the foreseeable future.

I used Kayak to book a hotel and it booked me under Expedia for different dates and of course it's non refundable. What a scam. Beware when booking under Kayak and there is no customer service number. Total scam.

I bought a ticket from Airfairassist through Kayak search engine. The airline changed my ticket to next day flight. I requested refund from them since the flight was changed for 12 hours. They are refusing to refund my ticket which even airline is admitting is my legal right. I talked to Vincent in their refund department and no response. I have taken it to credit company and I have got partial refund. They are fraud. Stay away from them.

If you think that a site like Kayak just might vet the companies that fill their platform for scams you might be unpleasantly surprised. I made that erroneous assumption and it cost me a bunch. Beware: do your own research because they are not doing it for you.

Like most people say if there "were no stars" to give. 3 Dez '25 was to pick up the truck at Burbank off airport location, thinking less requirements than the airport. Fm Oxnard via train, bus was the longest to 1234 Westwood Blvd was 2 hrs+ one way. The guy said when I called him he was trying to reach me all morning but the phone number was to many numbers. Went there as I was close. Took a screenshot & phone was a bunch of 1s, 0s & 8s. No trucks. On way back to airport made a new RSVP w/ Priceline for Hertz. Got a truck cheap. By the time I got to the airport it was 1806 hrs. Informed the truck rental place closed at 1700.. Got there almost 2 a.m. to wait for them to open at 8. That's where the mess happens.

I reserved tickets to and from Orlando FL. Kayak has a drop box with other choices to choose from. I made reservations through Flight Masters. Supposedly, Great prices and great itinerary. Got a call the next day with many restrictions and upgrades, wanting more money to bring luggage onto the aircraft, moneys for seating, stating I was on standby and my itinerary wasn't confirmed. I called SW Airlines and they stated they didn't even have any flights on what they confirmed to me. Had to cancel my credit card and will now go on Flight Masters for complaint. Wasted days and my time on this scam. When I did a 3-way call with SW Airlines and scammers they called him out. STAY AWAY FROM THIS SITE.

I have informed Kayak that some airlines show carry-on luggage included in the search results but in reality it is not included. I sent Kayak supportive information and they responded by affirming my complaints and saying that the appropriate department was notified. Months later I still get inaccurate information when I do certain flight searches. Seams Kayak benefits from these false entries in the flight results or they don't care to provide accurate information.