KAYAK Reviews

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KAYAK Reviews

ConsumerAffairs has collected 202 reviews and 266 ratings.

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Customer ServiceSales & Marketing

Reviewed Aug. 14, 2023

Advertised a no young rental fee through Dollar for a car rental. Paid 2/3 of the fee up front. When we picked up the vehicle, Dollar added on a $405 young renter fee despite us showing them the ad and total that Kayak promised. Tried calling Kayak 5 times. Hung up on every time on their voice system. Horrible bait and switch tactics, and atrocious customer service.

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Reviewed July 31, 2023

The do not provide good info, they route you to other unknown sites that has bad reservations -- missing important information. I will go back to booking to my other site. They routed me to Prestigia which was not good.

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    Reviewed April 17, 2023

    Kayak routed me to one of their hotel partner companies, Algotels. I found a hotel that fit my travel needs. When I was booking my room, Algotels added a $29 "Taxes and fees" charge on my $99.00 booking rate. I phoned Algotels and questioned the fee. I was told by their customer service representative that the $29 was, in fact, for the taxes on the booking. This would make the local taxes on a hotel room to be at a rate of 29.3%.

    I asked the hotel manager what their tax rate was for my booking. She said that a $99.00 booking would have a tax amount of $17.33 (the tax rate is 17.5%). I phoned Algotels and asked them to refund the difference. The customer service representative told me that I had to prove what the tax rate was and that their charge was for taxes on my booking. Not true. I have filed a complaint with my state Attorney General's office. This is pure fraud. Algotels, and Kayak are not reputable companies. Book direct next time! Do not use third party companies to book travel through.

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    Reviewed April 14, 2023

    Kayak routed me to Chatdeal which is a company that they own. While Kayak is good as a search engine, they are greedy because they are making their money by scamming users if you want to make any changes on a reservation. They booked me on Finnair. When I asked to make a change, I either had to pay $8000 more for a one-way business ticket or absorb a $500 cancelation fee. That’s when I found out major carriers were literally less than half the price of Finnair. I spoke to customer service at ChatDeal and they said, "You have to talk to Finnair." I tried to talk to Finnair and they said, "You have to talk to ChatDeal." So, got nowhere but had to absorb a $500 cancellation fee. It’s a scam and it seems like there is nothing I can do about it other than advise whoever reads this not to deal with ChatDeal. When you get the prices from Kayak, then just deal book the airline directly.

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    Reviewed March 10, 2023

    I was looking for a ticket for my wife from MSP to LGA. I choose her date of departure and return. They quoted me my fare, I went to the next page, it was something different. I cannot go further and I show a view a deal. Something like that. I clicked on it. The price was the same and my traveling dates were changed without my knowledge. If I didn't double check I may be stuck with that date. Don't go with them. Otherwise you will be stuck with a wrong travel date.

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    Reviewed Feb. 10, 2023

    These guys no checks add hold no liability. Half the offers are just gathered scams found anywhere on the internet. Yeah they will boast best rate, until you show up and the cost doubles, just a scam search engine, nothing more.

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    Reviewed Jan. 19, 2023

    Booked a flight searching Kayak that sent me to chatdeal.com. Went to the airport and the airlines said the flight information was incorrect on the booking and my reservation was listed as "restricted". I called chatdeal and they said they would fix it but did not do anything and I missed the check-in time for the flight. I asked them to put me on another flight and they said they would but blamed the airline for not responding to their request. I called numerous times to try and get on the flight but they kept delaying and blaming the airline.

    I then asked for a refund which they said they are putting in the request. I've noticed they are not actually doing anything and only saying they will put in a request but not actually putting in anything. This is a scam company that Kayak allows to utilize their site. Kayak used to be helpful directing people to airlines' website but they are now allowing third-party booking agencies on their site that are not actual agencies. This is a scam!!! Stay away from Kayak and their third-party booking agencies!!!

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    Reviewed Oct. 14, 2022

    Everyone deserves honesty and full transparency in all of their business transaction. Mislead to increase bookings ie. said we could walk to the car pickup in d/t Vanc. from the Vanc. airport but it is a four hour walk. As well mislead via the price we booked thinking the booking was in Cdn dollars as the site provides no currency, but we booked in Canada at a Canadian car rental location. But it was in US. Hence they know when people pick up they likely won't cancel as it costs more to book on the day of a booking better to book a few days in advance or weeks etc.. to get the best price. This puts people at risk ie. if they don't have enough money in their budget to pay for the car or a shuttle bus from the airport as they think they can walk to their lodging from whichever airport they landed in.

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    Customer ServiceStaff

    Reviewed Oct. 13, 2022

    I thought that I had booked a flight to Tel Aviv via Kayak which took me to FARESCAN (scammer emailed and called me via FARESCAN) saying my coming flight was not accepted by airline and that I needed to pay a difference, thankfully I didn’t but I now don’t have a fight. Scammer was willing to stay 15-20 mins on the phone until I had my credit card. He thought he had me. He even sounded upset.

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    Reviewed Sept. 15, 2022

    I booked a ticket through KAYAK on 16th September 2022. Booking confirmation received the same time and it shows there is a problem in my booking. I clicked the link and, it shows, my booking has cancelled. I was so nervous and the seeing a mail from GOTOGATE agency located in Abu Dhabi, saying will be refunding my money back within 5 working days. It doesn't shows any reason to cancelled my booking. Reviews for GOTOGATE are so weird, they are doing the same for lot of people. KAYAK is entertaining scammers. If you wanna use KAYAK, check reviews for the sub agencies. Otherwise you gonna be scammed by people who born from **.

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    Kayak.com author review by ConsumerAffairs Research Team

    KAYAK is a search engine that connects travelers to services offered by travel agencies all over the world. It was founded in 2004 and acquired by the Priceline Group in 2013.

    • Hundreds of sites: KAYAK's search engine draws results from hundreds of travel websites to give travelers the best deals possible.

    • Travel Hacker: Travelers can read an annual guide to the most popular destinations researched on KAYAK.

    • Organization: The site automatically organizes itineraries and expenses for services booked through the website.

    • Mobile app: KAYAK's mobile app lets travelers schedule services on the go.

    • Price alerts: Customers receive price alerts when selected services fall below certain prices.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    KAYAK Company Information

    Company Name:
    Year Founded:
    7 Market St.
    Postal Code:
    United States