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KAYAK
Overall Satisfaction Rating
2.09/5
  • 5 stars
    6
  • 4 stars
    4
  • 3 stars
    1
  • 2 stars
    2
  • 1 stars
    24
Based on 37 ratings submitted in the last year
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    KAYAK

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      164 KAYAK Consumer Reviews

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      Page 1 Reviews 1 - 10
      Rated with 5 stars
      Verified Reviewer
      Original review: June 5, 2019

      I use a combination of Kayak & Google flights for all my air and hotel needs. Kayak is easy to use & you can find some crazy good prices. I just booked roundtrip flight from Las Vegas to Milan on British Airways for $745 including bags! There is one key thing I found over the years of using Kayak. Only buy through the airline directly or a well known 3rd party sites like Expedia, Travelocity, Priceline, etc. DO NOT USE the 3rd party sites like Vayama, Flight Network, Justfly, etc. You will get screwed every time! If you're not sure Google them! If the price is too good to be true on sites like Vayama they always are. Stick with the 3rd party sites you know. You can find great deals that you can trust.

      5 people found this review helpful
      Rated with 5 stars
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      Verified Reviewer
      Original review: May 18, 2019

      Easy to use, I enjoy the options to narrow my search by flight times, stops, etc. I was able to sort by price and make different edits easily. Kayak is great because at the same time it allows you to open other search programs too, like Expedia.

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      Rated with 4 stars
      Verified Reviewer
      Original review: May 17, 2019

      It was easy to use and every information that a customer needs while booking was available on one screen so we don't have to take efforts to find it. I also observed that the rates are little cheaper than other competitive websites, not huge difference but few dollars also make difference.

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      Rated with 4 stars
      Verified Reviewer
      Original review: May 15, 2019

      I usually go to Kayak first because the site is comprehensive and easy to navigate. It seems that most of the travel sites have similar prices, but I like Kayak. The transfers to airline and hotel sites are fast and seamless. I don't feel overwhelmed.

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      Rated with 4 stars
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      Verified Reviewer
      Original review: Jan. 19, 2019

      As is in the reservation you made, no hidden cost, or other fishy stuff, the ease of use what made me use KAYAK ever since I heard about it from a friend. We both now use it as it's much easier to use.

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      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Aug. 19, 2019

      Scam company. Took money. No provide my ticket. I have three kids, took my money. Horrible company. Be careful people. I am asking refund my money so no refund policy. You won’t buy a new ticket for $4000 is crazy or joke. Sorry I don’t have money. I’m not rich. Please help us.

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      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 8, 2019

      On March 11, 2019, I used Kayak to book a pair of airplane tickets for a trip from Burlington, VT to Seattle returning from Sacramento, CA back to Burlington 2 weeks later. On the day of travel, I discovered that while they transmitted all the information to American Airlines for the first flight but put a hold on it. The return flight was booked on Delta and the flight was booked.

      I tried to contact Kayak by email and by phone for an explanation but have gotten no response. My credit card was billed for both flights and I would like to get an explanation to give to my credit card company. I had to buy a second set of tickets for myself and my wife because of obligations in the Northwest at a substantially greater cost for a next day flight. Further, Kayak’s blunder caused me to miss my twin sister’s 50th wedding anniversary. Not only was the service substandard but the lack of response is unpardonable. I gave them one star but they don’t deserve that.

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      Rated with 1 star
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      Verified Reviewer
      Original review: July 30, 2019

      Amazing. You check prices on Kayak and they finally come up with several reasonable prices (although you need to actually check the airline's prices) and then they send you an alert and all of a sudden, the prices are 100% more than what was shown a day ago. Do they not think you can actually remember the original prices? ** Kayak.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 29, 2019

      $1648.84 Reference # ** Ukraine International Airlines flight 233. Ticket# **, Ticket#** - We arrived one hour before boarding from a connecting flight at LaGuardia. The people at the counter of Ukraine Air refused my husband and I and nine other guest BOARDING PASSES. The woman checking boarding passes saw our online purchased tickets but without the passes wouldn’t let us through and told us that Ukraine Air was lying to us and could NOT withhold passes. The Manager refused to talk to us until the plane left.

      We received text messages while at the counter of when boarding began and another text when boarding had closed. We have traveled all over the world and never been denied our boarding passes. EVER. We saved for a year to take this trip. Which resulted in us having to purchase tickets double the original cost.

      Ukraine US **, Lufthansa ** - $3014.82. Over TEN people were denied boarding passes. This is absolute fraud. I would NEVER RECOMMEND buying tickets with UKRAINE AIR. WORST EXPERIENCE I have ever had using KAYAK as they didn’t seem to care about the situation AT ALL.

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      Rated with 1 star
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      Verified Reviewer
      Original review: July 8, 2019

      My flight was cancelled. I booked with Kayak, then they have a 3rd party agency that comes up, Vayama US. My flight got cancelled. They are telling me it could take 6 months for refund!! DON'T use Kayak. Bad customer service!!

      2 people found this review helpful
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      Kayak.com expert review by ConsumerAffairs

      KAYAK is a search engine that connects travelers to services offered by travel agencies all over the world. It was founded in 2004 and acquired by the Priceline Group in 2013.

      • Hundreds of sites: KAYAK's search engine draws results from hundreds of travel websites to give travelers the best deals possible.

      • Travel Hacker: Travelers can read an annual guide to the most popular destinations researched on KAYAK.

      • Organization: The site automatically organizes itineraries and expenses for services booked through the website.

      • Mobile app: KAYAK's mobile app lets travelers schedule services on the go.

      • Price alerts: Customers receive price alerts when selected services fall below certain prices.

      • Best for: Domestic, international and budget travelers.

      Profile picture of ConsumerAffairs
      ConsumerAffairs Research Team

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      KAYAK Company Information

      Company Name:
      Kayak.com
      Year Founded:
      2004
      Address:
      7 Market St.
      City:
      Stamford
      State/Province:
      CT
      Postal Code:
      06902
      Country:
      United States
      Phone:
      (855) 529-2501
      Website:
      www.kayak.com
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