KAYAK Reviews

I purchased a ticket. I was originally on the Canadian Kayak site. They flashed a flight deal and I purchased it. It never said in USD but when I got my receipt it said I purchased in USD. When complained they gave me a AI-generated response.

DO NOT USE! I prepaid my car, was left stranded at airport. They gave me 6 different numbers to call for pick up. All were disconnected or Insurance sales numbers. Had to get rental car at ACE in airport. They emailed me Nov 1, I would get FULL refund in 7-10 business days. I have 4 emails from them telling me "refund was processed". Kept telling me 7-10 days, as we're now 14 business days in. Still no refund. Noelle told me another 3-5 days. She refused to let me speak to supervisor & give me their name until I pressed. She finally gave me a name she couldn't tell me spelling. Said to call after 7pm, however the site shows them closing at 6:30. They are trying to skirt giving me my money, they are a fraudulent fly by night company. I'm pressing charges in Florida, I've contacted my bank. Do NOT use them. They are cheap for a reason. Shame on Kayak for allowing them on their site. This is flat out FRAUD & THEFT!

Kayak is a complete joke! They hold no accountability. 6+ months after tickets were purchased the cancellations and changes started. At one point I was given the choice of either taking the only flight option they said was available (leaving a day earlier meaning we would miss the actual event we were traveling for) or cancel for a refund. Because of timing, the only option we could take was to cancel. Received an email stating our refund request was approved. After 4 weeks not seeing the refund, I sent a follow-up email. Their response was that the initial email was sent in error and our refund was denied. No further explanation.

Purchased an airline ticket from Orange County (John Wayne) to Edmonton Alberta. Oct19 2023. The departure date was November 01 2023. Kayak was used as a search. I purchased a ticket and was billed immediately. Upon enquiring with a Kayak rep about my reference and flight details which I had not received. I was informed that I would have to pay an extra $120. US to receive the ticket reference. A price increase after the fact that I had paid their asking price. I have never been billed extra after making a purchase. In short I will never use Kayak again. A scam is the best way I see it. Wayne **

Terrible customer service, Kayak forwarded us to a India website INDIAN EAGLE, which hasn't confirmed our itinerary change in 10 days whereas AMEX did it the same day. Really bad, will never recommend.

Advertised a no young rental fee through Dollar for a car rental. Paid 2/3 of the fee up front. When we picked up the vehicle, Dollar added on a $405 young renter fee despite us showing them the ad and total that Kayak promised. Tried calling Kayak 5 times. Hung up on every time on their voice system. Horrible bait and switch tactics, and atrocious customer service.

The do not provide good info, they route you to other unknown sites that has bad reservations -- missing important information. I will go back to booking to my other site. They routed me to Prestigia which was not good.

Kayak routed me to one of their hotel partner companies, Algotels. I found a hotel that fit my travel needs. When I was booking my room, Algotels added a $29 "Taxes and fees" charge on my $99.00 booking rate. I phoned Algotels and questioned the fee. I was told by their customer service representative that the $29 was, in fact, for the taxes on the booking. This would make the local taxes on a hotel room to be at a rate of 29.3%.

Kayak routed me to Chatdeal which is a company that they own. While Kayak is good as a search engine, they are greedy because they are making their money by scamming users if you want to make any changes on a reservation. They booked me on Finnair. When I asked to make a change, I either had to pay $8000 more for a one-way business ticket or absorb a $500 cancelation fee. That’s when I found out major carriers were literally less than half the price of Finnair. I spoke to customer service at ChatDeal and they said, "You have to talk to Finnair." I tried to talk to Finnair and they said, "You have to talk to ChatDeal." So, got nowhere but had to absorb a $500 cancellation fee. It’s a scam and it seems like there is nothing I can do about it other than advise whoever reads this not to deal with ChatDeal. When you get the prices from Kayak, then just deal book the airline directly.

I was looking for a ticket for my wife from MSP to LGA. I choose her date of departure and return. They quoted me my fare, I went to the next page, it was something different. I cannot go further and I show a view a deal. Something like that. I clicked on it. The price was the same and my traveling dates were changed without my knowledge. If I didn't double check I may be stuck with that date. Don't go with them. Otherwise you will be stuck with a wrong travel date.

These guys no checks add hold no liability. Half the offers are just gathered scams found anywhere on the internet. Yeah they will boast best rate, until you show up and the cost doubles, just a scam search engine, nothing more.

Booked a flight searching Kayak that sent me to chatdeal.com. Went to the airport and the airlines said the flight information was incorrect on the booking and my reservation was listed as "restricted". I called chatdeal and they said they would fix it but did not do anything and I missed the check-in time for the flight. I asked them to put me on another flight and they said they would but blamed the airline for not responding to their request. I called numerous times to try and get on the flight but they kept delaying and blaming the airline.

Everyone deserves honesty and full transparency in all of their business transaction. Mislead to increase bookings ie. said we could walk to the car pickup in d/t Vanc. from the Vanc. airport but it is a four hour walk. As well mislead via the price we booked thinking the booking was in Cdn dollars as the site provides no currency, but we booked in Canada at a Canadian car rental location. But it was in US. Hence they know when people pick up they likely won't cancel as it costs more to book on the day of a booking better to book a few days in advance or weeks etc.. to get the best price. This puts people at risk ie. if they don't have enough money in their budget to pay for the car or a shuttle bus from the airport as they think they can walk to their lodging from whichever airport they landed in.

I thought that I had booked a flight to Tel Aviv via Kayak which took me to FARESCAN (scammer emailed and called me via FARESCAN) saying my coming flight was not accepted by airline and that I needed to pay a difference, thankfully I didn’t but I now don’t have a fight. Scammer was willing to stay 15-20 mins on the phone until I had my credit card. He thought he had me. He even sounded upset.

I booked a ticket through KAYAK on 16th September 2022. Booking confirmation received the same time and it shows there is a problem in my booking. I clicked the link and, it shows, my booking has cancelled. I was so nervous and the seeing a mail from GOTOGATE agency located in Abu Dhabi, saying will be refunding my money back within 5 working days. It doesn't shows any reason to cancelled my booking. Reviews for GOTOGATE are so weird, they are doing the same for lot of people. KAYAK is entertaining scammers. If you wanna use KAYAK, check reviews for the sub agencies. Otherwise you gonna be scammed by people who born from **.

Kayak used to be a trustworthy site but not anymore! I found a ticket their website and they sent me to a partner site for the transaction and I ended up buying from Travelgenio and spent 3 months trying to get them to respond to my emails, cancel the ticket, give me a refund or voucher (which the airline said the tickets were eligible for) and ended up losing a lot of money because they have poor customer service and bad business practices. Kayak should be held accountable for pushing customers to untrustworthy, unscrupulous partners. Don't trust Kayak, go directly to the airlines instead.

If I could give zero stars I would. Horrible customer service. I am supposed to be flying across the world in less than a week, and Kayak did not inform us that our flight home was canceled. I found out and tried to rebook through them, it turns out they could not book me until a different day at midnight, and could not book two of my friends on the same flight. One of my friends they have not even found a flight for her home yet. So now we have four girls flying separately to a foreign country and one might not even make it home. TERRIBLE COMPANY! I regret not booking directly through the airlines.

My friends and I recently booked a flight to Thailand through Kayak and it has been the worst experience! The airline canceled the flight home and Kayak didn't alert us in any way. I was on hold with Kayak customer service for 5 HOURS trying to book a flight home and I kept getting transferred and put on hold. I was told there were no return flights without upgrading and paying additional fees AFTER I had paid my original price. I was promised a callback by a representative and never received one. I finally got a new flight and they still haven't sent me a confirmation email even though I rebooked OVER 48 HOURS AGO. My friend rebooked a flight and hasn't gotten a confirmation email even though it's been 6 DAYS! My friends and I reached out to customer service again and they still haven't gotten back to us. This has been a TERRIBLE experience and I will never use Kayak again. DO NOT USE KAYAK!

Do not trust KAYAK with airline bookings outside of the US on non-US airlines. We booked a ticket through KAYAK and the website behaved as if the booking was being done through the KAYAK engine and went through the entire booking process without mentioning that they were actually outsourcing the booking to a BOGUS THIRD-PARTY SCAM site called GOTOGATE. Only when everything got processed and they booked our tickets did I get an email confirmation not from KAYAK but from GOTOGATE.

I have been using Kayak for years and generally have found that the agencies on Kayak, even if I never heard of them, were above board. This morning I bought a ticket through Kayak through an agency called mytrip. An hour later I realized I needed to cancel and book differently - the airline charged me a 40% fee! When I did some research on mytrip and the true agency, gotogate in Florida, I discovered a string of 1 star reviews and an F rating with the BBB. When I contacted Kayak they said they will try to help by contacting their mytrip rep but are not able to assist any other way.

I've been searching for flights, I come across Kayak flights from an ad. So I put in the details, from where to where and the dates, the cheapest flight came in $90 MORE expensive than I found looking on airlines websites. I've NEVER dealt with this business before, & I NEVER will again.

Beware!!!! They are fraudulent and would try to ‘steal’ your money if you’re not careful. I booked flights around midnight with both BA and Kayak and cancelled both within half an hour. The funds were pending at the time but the next day Kayak went ahead to take over £3000 while BA cancelled the pending transaction. Kayak are telling me I need to wait for a refund for 2-3 weeks!!!!

I booked a rental car through Kayak, through a company called Sixt. When my flight was canceled I couldn't get another one for a couple of days. The company charged me $200 for canceling event though Kayak advertised a no-fee cancellation. Neither company could do anything and blamed each other. Kayak should not be falsely advertising or partnering with a scammer car rental company.

I booked a flight in 2021 through Kayak and had to cancel due to corona virus and rebook for 2022. They have an exchange service which I contacted. It took several phone calls and many hours on hold to get an agent to take care of me. Then, the email link they sent me to confirm the changes didn't work. It was a pure nightmare experience, and on top of that, I had to pay an additional $600 per ticket for the exchange. The whole experience took in excess of 30 hours.

Kayak's advertising department needs to STOP with the biased ads, where they make men appear stupid and ignorant and the females superior. Unless Kayak doesn't need men as customers. It's not very business savvy to alienate a customer base by offending said potential clients. Most travel expense is bore by men, as they are the primary bread winners, and command a higher income than the female consumers. I know that Kayak's biased activities have lead my household to spend our travel expense funding with other agency's, rather than Kayak, due to the offending advertising. That type of advertising, that offends men, affects Kayak's revenue generating (sales), and hurts the bottom line, annual profit. It's the principle of the matter, most men won't do business with a company that offend them. It's human nature.

I looked up prices for flights and upon finding a reasonable priced round trip service I attempted to book through Kayak. I was redirected without warning to another site ** that has only 1 star reviews. Upon completing the booking process through what I thought was a Kayak service, this secondary site Kiwi, unbeknownst to me changed the end date of my flight. Now I am left with the financial responsibility to book my original flight seen on Kayak or left to accept the altered booking from this secondary travel agency. Kiwi charges a large fee for any changes and Kayak's redirect made me use this untrustworthy site. Kiwi says my booking has no connection to Kayak since the redirect took me directly to their site and there is no proof Kayak was involved at all on their end.

I wanted to let you know that I booked a flight through KAYAK agency from Chicago to India. Upon cancellation of the flight, KAYAK was supposed to refund my amount after deducting 75USD from actual price. But, they are just neglecting the process and unresponsive while answering to this thing, either customer care or exchange department don't pick call or they say some random reason not to refund. Checked with Air India airline with refund policy, and upon checking Air India is refunding the amount but KAYAK company do not. Please do not do any booking through this site ever. Big Mistake. ALERT!!!

Don't waste your money and time booking through this company, I booked a round trip from Tampa Florida to Chicago Illinois leaving September 30th returning October 3rd, I was surprised on the return flight that there was no reservation even though I had a confirmation from them before, they never email me or call, l was left stranded with my 4 years old daughter, my one year old son, wife and my mother in law at the airport with no way to get back the same day, so I had to book another flight going back to Florida the next day paying top dollars after wasting 5 hours with my family trying to find a trip back and I had to book a hotel in chicago and all the mess they left me and my family with. I am calling my lawyer once I'm back to Tampa. This is the worst company you can ever work with. I wish they have zero star to rate them.

Dear KAYAK, your stupidity and inability are frightening. After booking a flight on your website on the 13/08. From TLV to Heraklion to Marseille. I arrived at the airport (3 hours in advance ), today 3.09, and what do I realize???? That you canceled my flight. Not even a ** email to inform me that my first flight was cancel, not a ** message or phone call. Of course I had to call, and wait for more than 30 minutes that someone at KAYAK pick up the phone. I asked you for a new flight and you wanted me to pay more than 200 euros. You are ** crazy. The only solution you provide me it's an hotel in the middle of nowhere. Because of you I lost my reservation at Marseille. I'm gonna make you pay every expense I had because of you (taxis, food, hotel). If I don't have the full refund of all my tickets under 14 days and all the expense, I'm suing you. Of course this message will be on all social media. You can trust me to do it right away.

3 months since waiting for a refund which they said I should be getting in 2-4 weeks but now they don’t reply back emails and put on you hold for hours and then just hang up. Complete waste of time, do yourself a favor and shop around someplace other.