Iberia

Just flew from New York JFK on my first leg before my destination which was supposed to be Madrid. My husband and five month old had a layover at Boston Logan…We arrived at our gate an hour early and they refused to allow us on the plane, because they said we needed a ticket number for our infant who had a boarding pass and had just flown with us from NY. After American Airlines and Expedia said it was absolutely not a problem and that she was in the itinerary. We ended up having to take a bus from Boston back to NY and just missed our week in Spain because of the disgusting staff who laughed and actually danced in front of us while I sobbed asking why we weren’t able to get on our flight. We just lost 4K because of these people. I will be suing in small claims court and possibly more after speaking to my attorney. I have never had such a crazy horrible experience in my 40 years of traveling.

Be cautious when booking. I paid in advance $40 per ticket to for the privilege of choosing my seats (two window and two aisle on the same row 28) and was placed in random seats on the back. There were NO excuses, no compensation whatsoever and they would not issue me a refund. They written excuse (via email) was that when the plane configuration changes the seat assignments may change as well.

I will never fly Iberia again. Long story short, we used flight credits from their previous stuff ups to fly to Morocco. Flights were changed and canceled. 2 hour delays at the airport when we finally got to fly. We had to totally rearrange our accommodations which of course cost $$$ to take new flights and pay more for these. Then when we left Marrakesh the attendant at the check in counter forced me to check in my carry on. Told me I could not board if I didn’t as it was a full flight.

Customer service deficient, problem-solving none, reservation management especially if you buy the ticket from another airliner operated by them. I repurchased a reservation in May 2021 to travel in June 2022. There was no place to reserve a seat until the day before travel; the service call center was not reachable and did not provide any solution.

I have been trying to sort out a ticket refund, called customer service and after waiting 25 minutes for an agent, she could not hear me and dropped me. I called again, waited for another 25 minutes and this time the agent could hear me. I then asked for agent to take note of my phone number in case called dropped. Agent did so. Call eventually dropped but agent never called me back...

After our initial flight was cancelled due to COVID, we were issued a refund as a travel voucher that was supposed to be valid for a year (through Sept 2022). After spending OVER TEN HOURS on the phone with the company (and 3 months going back and forth), we were never able to get the voucher to be activated, even though it had been less than 6 months since our initial cancelled flight. They continuously sent us from one customer service rep to another, each time telling us that this had been resolved, when in fact it had not. Why even offer a voucher if you are not going to allow us to use it!?!? It was very frustrating to waste so much time trying to get our voucher activated and that even after all that time were unable to do so. We found them horribly unprofessional and will never buy another Iberia flight again! We highly recommend staying away.

Our trip was from Chicago to Madrid and then to Barcelona. They canceled the Madrid to Barcelona leg and did not offer an alternative. I called customer service; they suggested full refund for the trip because our dates were not flexible. I received email confirming the refund ($29.61 to credit card and $1003 Cash per passenger). My credit card was credited 2X $29.61, and I kept waiting for the rest of the refund for 6 weeks, to no avail. I called and they said case was closed! And asked that I submit a complaint online. I issued a complaint and provided their own documents showing they still owe me 2X $1003. A week later they emailed me to tell me that they credited me back on my credit card, which is not true! I was given the runaround. They stole my money. Iberia, Never again.

I was flying in a business class and the service was one of the worst of all of my other business class flights. Flight attendants, check in agents and gate agents are barely speaking English on this international flight. They are extremely cold, unfriendly and disinterested in their customer service in general. They do not take any care of the customers.

Over Covid times when airlines couldn't flight I bought a Voucher to use within a year. When I try to use it over the last month was invalid and had expired after 11 months. I complained asking for an extension and they told me they couldn't do it, because the voucher was valid for a year! And that´s precisely why I was complaining, because didn't last for 12 months, I feel they have stolen my money, I would like to use the voucher that I paid for!

I had a flight for the holidays and unfortunately I got covid so I ended up needing a voucher. I emailed them to inform them and they requested my results, I sent them immediately. When I didn’t hear anything from them I called for my voucher (January), I was supposed to take 24to 48 hours, I got nothing. I called once a week for the first 3 weeks of February and I was always told 24-48 it will be emailed to me, Nothing. February 25th I called, and everyday since… Today is March 5th and I want to book my flight for March 15th and still Nothing… I was on the phone with customer service and they hung up on me when I asked for help expediting my voucher because I want to book my flight… I travel ALL the time all over the world. This was without a doubt The WORST experience of my life… Iberia should be ashamed of their employees and customer service….