Iberia Reviews

Purchased my ticket directly through Iberia on February 5, 2026, for a Premium Economy fare of $1,217.50, even though an Economy ticket at the time was approximately $500. I chose to pay more for the Premium experience and booked months in advance to avoid problems. I also paid $104 to reserve seat 1J, the first row in Premium Economy. When I checked in, I discovered that my seat had been changed without notice to row 35 in Economy. I contacted Iberia and was told it was a system error and that my original seat 1J was still assigned. I was assured the issue could be corrected at the airport. The following morning, I spoke with two additional Iberia representatives, but they provided conflicting explanations and could not guarantee that my paid Premium seat would be available.

Worst airline I’ve been on… flew business class from DFW to Madrid. 10 hour flight. My business class seat would not recline, my screen wand not operational, there was no WIFI even for purchase.. all 3 bags ended up in North Carolina for 4 days bf received in Madrid. When the bags arrived that HAD been rummaged thru… some items had been taken…. Making inventory list!. No help from Amaway had to use Iberia who’s was a nightmare.. all the hoops and bounds to get the correct paperwork was very difficult. Not sure the right ones were filled out. No more flights on Iberia Air… they should do as Spirit Air did.. go belly up! They also at the last minute relocated my wife to a different part of the airplane without explaining. Again, try and use any other airline but Iberia… just way too much $ for the service and help during and after flight.

This airline needs to be shut down just like Spirit. Poor customer service, lost our luggage for 5 days out of our 9-day trip, and no refund or upgrade in flight was offered. We had a trip advisor that was supposed to handle things for us, but this airline refused to talk to them, so we had to spend most of our trip arguing with Iberia instead of enjoying our trip. Shut this airline down for good.

I would give 0 stars if I could. Iberia downgraded my ticket class on both flights and lost my luggage. They closed my lost luggage claim after delivering only one of my bags, and I had to call repeatedly to get them to do anything. My 2nd piece of luggage was lost for a week after my return flight, and it looked like it was thrown out of a moving vehicle, it was so scuffed up and dirty. Communicating with their customer service is a nightmare, and their website is horrible as well.

They have a new strategy, if you pay priority, they separate you from your family so you accept anything to sit together. My case is simple, I paid priority seating for the leg room with seat selection for my wife and I. They then separated me from my wife, and refused to put her in her prepaid seat making me have to "request" the downgrade to be with her. By doing so, according to them, it turns into an acceptance, at least partially by my end, so we don't get reimbursed and they keep the upgrade money but we go in economy. The new business as usual. I miss the old Iberia.

Their customer service is raw level of stupidity. They canceled the flights, we then rebooked something that doesn’t make sense based on their recommendation. We called again to fix their mistake and they wanted $2000!

Extremely rude crew. Very bad experience on flight 325 today. Won’t take it again.

First, the flight was delayed with no updates. At the posted boarding time, we knew there was an issue because they hadn't even provided a gate. When we finally were told to board, we were yelled for not having our passports ready, even though it was a local flight and we were not told previously to have them out. Then we ended up in a new line on the jet bridge, where we stood for 20 minutes and watched the arriving passengers disembark! We were flying business class, and the seats did not even have extra leg room. It was a short flight, but business class amounted to sitting in front and receiving a snack and drink.

I purchased a gift card and misread the date it expired so they will not honor it. The letter from Iberia was translated from Spanish to English. But the date of expiration was not - leading me to believe I had until November 11th, rather than August 11th to redeem it. I missed the 11/8/24 deadline, thinking I had until November. They refuse to provide a refund. The amount was over $2000.00 US.

We originally had a direct flight booked from Boston to Barcelona, I received an email telling me my flight was cancelled. I had to call 3 times to get a new flight. They rebooked me on a flight that didn’t exist. Then finally rebooked me on a flight that connected through Madrid for a different day. My daughter’s luggage didn’t make it to Barcelona. Waited 3 days for them to deliver to our hotel - we drove to airport to get it finally. Iberia never apologized.