Iberia Reviews

I would give 0 stars if I could. Iberia downgraded my ticket class on both flights and lost my luggage. They closed my lost luggage claim after delivering only one of my bags, and I had to call repeatedly to get them to do anything. My 2nd piece of luggage was lost for a week after my return flight, and it looked like it was thrown out of a moving vehicle, it was so scuffed up and dirty. Communicating with their customer service is a nightmare, and their website is horrible as well.

They have a new strategy, if you pay priority, they separate you from your family so you accept anything to sit together. My case is simple, I paid priority seating for the leg room with seat selection for my wife and I. They then separated me from my wife, and refused to put her in her prepaid seat making me have to "request" the downgrade to be with her. By doing so, according to them, it turns into an acceptance, at least partially by my end, so we don't get reimbursed and they keep the upgrade money but we go in economy. The new business as usual. I miss the old Iberia.

Their customer service is raw level of stupidity. They canceled the flights, we then rebooked something that doesn’t make sense based on their recommendation. We called again to fix their mistake and they wanted $2000!

Extremely rude crew. Very bad experience on flight 325 today. Won’t take it again.

First, the flight was delayed with no updates. At the posted boarding time, we knew there was an issue because they hadn't even provided a gate. When we finally were told to board, we were yelled for not having our passports ready, even though it was a local flight and we were not told previously to have them out. Then we ended up in a new line on the jet bridge, where we stood for 20 minutes and watched the arriving passengers disembark! We were flying business class, and the seats did not even have extra leg room. It was a short flight, but business class amounted to sitting in front and receiving a snack and drink.

I purchased a gift card and misread the date it expired so they will not honor it. The letter from Iberia was translated from Spanish to English. But the date of expiration was not - leading me to believe I had until November 11th, rather than August 11th to redeem it. I missed the 11/8/24 deadline, thinking I had until November. They refuse to provide a refund. The amount was over $2000.00 US.

We originally had a direct flight booked from Boston to Barcelona, I received an email telling me my flight was cancelled. I had to call 3 times to get a new flight. They rebooked me on a flight that didn’t exist. Then finally rebooked me on a flight that connected through Madrid for a different day. My daughter’s luggage didn’t make it to Barcelona. Waited 3 days for them to deliver to our hotel - we drove to airport to get it finally. Iberia never apologized.

I'll start my review by saying that Iberia are thieves. I won't elaborate further after seeing what they already have in their review. DO NOT FLY WITH IBERIA. Liars, frauds, bad customer service, thieves, irresponsible.

After suffering a 3.5 hour delay we flew to Madrid where I triple checked to make the emergency exit row seat I booked was for real. 11.5 hours flight! When I boarded the plane I was told by a nonchalant attendant that I was given the wrong seat and was stuffed into a regular sardine can. The service was sub par and reminded me of an American carrier. The lunch was good. I will never fly Iberia again. Fly Turkish instead.

DO NOT FLY IBERIA! The experience from the departing airport was dismal and disorganized from the start: From long lines at the ticket counter and waiting 30 minutes to just check a bag, to poorly run boarding and then a delay on the runway, this was a terrible experience. My checked bag never arrived. I went to the customer service counter and there were 40 people in line, all lost luggage from different flights and one person at the ticket counter. I was told my luggage was not at Bilbao yet my AirTags showed they were. After waiting for 3 hours I was told it “should” be on the next flight. Agents were rude and yelling at customers who were clearly frustrated. I would never fly this airline again unless you do NOT check a bag.