Iberia Reviews

My experience with Iberia regarding delayed luggage has been absolutely unacceptable. On January 5, 2026, I traveled from Washington, D.C. to Madrid with a connecting flight to Oviedo. My flight was delayed, and when I arrived in Madrid, my luggage had not arrived. I spoke directly with Iberia customer service and was reassured that my bags would be transferred to my connecting flight. When I finally arrived in Oviedo, my luggage was nowhere to be found. Because I had packed my son’s belongings in our carry-ons to make sure he had everything he needed, I arrived with essentially nothing for myself. I was told my luggage would be delivered to my hotel the next day. It wasn’t.

Do NOT fly with Iberia, their customer service has to be the worst of any airline. 1st they double charged us for the same tickets a which took months to get refunded and fighting with them. Then the day of the flight we get to the airport and Iberia had suspended 2 of our tickets with no warning. We spent 3 hours on the phone with them just to get nowhere. Which made us have to purchase two new tickets.

The only way an airline can be as bad as Iberia is if they tried to be horrible. Neglect or disinterest cannot explain the continuing screwups experienced by this group. There is not enough evidence that they heaped mistakes (if these were mistakes) upon us on purpose, but one could surmise it just due to the fact that we were abused by their system on every leg. Because we are Americans? Don’t know. But I have flown several million miles over my lifetime and never had to deal with a level of bad customer service as we received. Bumped flights for no reason, bumped seats for no reason, lost luggage, indifferent customer service, etc, etc, etc. Every leg was affected and no reasons were given. Or, in the case of one leg, we found that after we were bumped off a flight and told our seats were no longer available, family still on the flight reported the seats were vacant for the flight. Lie after lie after lie after lie. A truly horrid experience.

Purchased my ticket directly through Iberia on February 5, 2026, for a Premium Economy fare of $1,217.50, even though an Economy ticket at the time was approximately $500. I chose to pay more for the Premium experience and booked months in advance to avoid problems. I also paid $104 to reserve seat 1J, the first row in Premium Economy. When I checked in, I discovered that my seat had been changed without notice to row 35 in Economy. I contacted Iberia and was told it was a system error and that my original seat 1J was still assigned. I was assured the issue could be corrected at the airport. The following morning, I spoke with two additional Iberia representatives, but they provided conflicting explanations and could not guarantee that my paid Premium seat would be available.

Worst airline I’ve been on… flew business class from DFW to Madrid. 10 hour flight. My business class seat would not recline, my screen wand not operational, there was no WIFI even for purchase.. all 3 bags ended up in North Carolina for 4 days bf received in Madrid. When the bags arrived that HAD been rummaged thru… some items had been taken…. Making inventory list!. No help from Amaway had to use Iberia who’s was a nightmare.. all the hoops and bounds to get the correct paperwork was very difficult. Not sure the right ones were filled out. No more flights on Iberia Air… they should do as Spirit Air did.. go belly up! They also at the last minute relocated my wife to a different part of the airplane without explaining. Again, try and use any other airline but Iberia… just way too much $ for the service and help during and after flight.

This airline needs to be shut down just like Spirit. Poor customer service, lost our luggage for 5 days out of our 9-day trip, and no refund or upgrade in flight was offered. We had a trip advisor that was supposed to handle things for us, but this airline refused to talk to them, so we had to spend most of our trip arguing with Iberia instead of enjoying our trip. Shut this airline down for good.

I would give 0 stars if I could. Iberia downgraded my ticket class on both flights and lost my luggage. They closed my lost luggage claim after delivering only one of my bags, and I had to call repeatedly to get them to do anything. My 2nd piece of luggage was lost for a week after my return flight, and it looked like it was thrown out of a moving vehicle, it was so scuffed up and dirty. Communicating with their customer service is a nightmare, and their website is horrible as well.

They have a new strategy, if you pay priority, they separate you from your family so you accept anything to sit together. My case is simple, I paid priority seating for the leg room with seat selection for my wife and I. They then separated me from my wife, and refused to put her in her prepaid seat making me have to "request" the downgrade to be with her. By doing so, according to them, it turns into an acceptance, at least partially by my end, so we don't get reimbursed and they keep the upgrade money but we go in economy. The new business as usual. I miss the old Iberia.

Their customer service is raw level of stupidity. They canceled the flights, we then rebooked something that doesn’t make sense based on their recommendation. We called again to fix their mistake and they wanted $2000!

Extremely rude crew. Very bad experience on flight 325 today. Won’t take it again.

First, the flight was delayed with no updates. At the posted boarding time, we knew there was an issue because they hadn't even provided a gate. When we finally were told to board, we were yelled for not having our passports ready, even though it was a local flight and we were not told previously to have them out. Then we ended up in a new line on the jet bridge, where we stood for 20 minutes and watched the arriving passengers disembark! We were flying business class, and the seats did not even have extra leg room. It was a short flight, but business class amounted to sitting in front and receiving a snack and drink.

I purchased a gift card and misread the date it expired so they will not honor it. The letter from Iberia was translated from Spanish to English. But the date of expiration was not - leading me to believe I had until November 11th, rather than August 11th to redeem it. I missed the 11/8/24 deadline, thinking I had until November. They refuse to provide a refund. The amount was over $2000.00 US.

We originally had a direct flight booked from Boston to Barcelona, I received an email telling me my flight was cancelled. I had to call 3 times to get a new flight. They rebooked me on a flight that didn’t exist. Then finally rebooked me on a flight that connected through Madrid for a different day. My daughter’s luggage didn’t make it to Barcelona. Waited 3 days for them to deliver to our hotel - we drove to airport to get it finally. Iberia never apologized.

I'll start my review by saying that Iberia are thieves. I won't elaborate further after seeing what they already have in their review. DO NOT FLY WITH IBERIA. Liars, frauds, bad customer service, thieves, irresponsible.

After suffering a 3.5 hour delay we flew to Madrid where I triple checked to make the emergency exit row seat I booked was for real. 11.5 hours flight! When I boarded the plane I was told by a nonchalant attendant that I was given the wrong seat and was stuffed into a regular sardine can. The service was sub par and reminded me of an American carrier. The lunch was good. I will never fly Iberia again. Fly Turkish instead.

DO NOT FLY IBERIA! The experience from the departing airport was dismal and disorganized from the start: From long lines at the ticket counter and waiting 30 minutes to just check a bag, to poorly run boarding and then a delay on the runway, this was a terrible experience. My checked bag never arrived. I went to the customer service counter and there were 40 people in line, all lost luggage from different flights and one person at the ticket counter. I was told my luggage was not at Bilbao yet my AirTags showed they were. After waiting for 3 hours I was told it “should” be on the next flight. Agents were rude and yelling at customers who were clearly frustrated. I would never fly this airline again unless you do NOT check a bag.

Worst customer service I have ever had. Cancelled booking 3 weeks ago and no refund yet. They just tell me they are working on it. When I asked to speak to a supervisor, she wouldn't even come to the phone.

I had one of the worst travel experiences of my life with Iberia. My journey was London–Madrid–San Juan, Puerto Rico. The first flight (IB0714) was delayed by over two hours due to issues attributable to the airline, causing me to miss my connection. From that moment on, everything went downhill. At the Iberia help desk in Madrid, I was given incorrect information and told my connecting flight was cancelled when it was not. Because of this misinformation, I was rebooked on a completely different itinerary the next day, involving unnecessary long-haul flights and multiple connections with other airlines. I paid for a direct route and instead endured more than 24 hours of chaos.

My daughter was going flying back to Madrid from Orlando on December 3 with her infant son. I contacted the customer service folks at the Orlando airport about getting a gate pass to assist her getting through TSA. They said the airline, Iberia in this case, should be able to issue a gate pass. I immediately called the Iberian customer service and they told me that gate agent would be able to issue a gate pass with no problem. When my daughter checked in for her flight on December 3, I asked about getting the gate pass. The gate agent said she could not assist us. She asked her supervisor and she also refused to help. I do not know if this was due to incompetence or apathy. Either way, it was terrible customer service and I expected more. My daughter had a tough time getting her infant son through TSA and I blame Iberia for this.

Do not book with this airline - Especially if you are travelling with checked luggage or it involves a connecting flight. They are incompetent & completely negligent and should cease their service as a so called ‘4 star competing airline’ as they have proven to have no care for customers & their entrusted luggage paid in full & supposedly included in a typical plane fare…. They seem to take the customers money ensuring this service, but now after reading countless reviews & experiencing it for myself, they don’t actually account for the customer IN PARTICULAR THE HANDLING AND SECURING OF LUGGAGE SERVICES - What would appear to be an unrealistic grasp on time management & being utterly devoid in ensuring the delivery of checked baggage - does not exist to Iberia - appearing to be an unserious matter & something of taboo.

This review deals with customer service not flight experience. I purchased an economy flight for grandson for spring semester in Madrid through American Airlines. The flights ended up on Iberia Airline. With Iberia if you want assigned seat you pay for it so I paid $104 for R/T. I decided to upgrade him to Premium Economy and wanted to buy assigned seats ($146 R/T) and called to find out how to get credit for the $104 now that he is not in that cabin. I was told no refunds are allowed. All I wanted to do is pay the difference but apparently not doable. I have flown them before and have flights scheduled next year and have had no problems with the flights themselves but this is BS.

Had the worst experience with this airline, will never fly again. They lost my luggage on a business class flight with a layover in Madrid. And the bag ended up in Sao Paolo where it stay for the entire 10 days I was in Italy. The only reason the airline had any clue where it was is because of my AirTag. I received my bag when I was back in Chicago and the airline won't offer any compensation. They are truly the worst.

I purchased 4 flexible refundable tickets from their website. Website is in English. However, when I called to cancel the flight, the agent told me it would cost me $42 per passenger because it was processed in Euros to my credit card not dollars. I booked a family of 4. I had no idea they would charge me $41 pp to cancel or else I wouldn’t have booked. Customer service was awful and told me you booked from our Spain website & there wasn’t anything they can do & that’s the policy. I told him I wasn’t given that policy in writing nor did I know that I would be charged for the refund. What’s the point in booking flexible/refundable if they are going to charge me.

I bought a business class ticket on Iberia and had three legs to the trip; Boston to Madrid, Santiago de Compostole to Madrid and Madrid to Boston. First, after spending over $5K for my seat, I had to pay extra to get a seat on eavh leg. Then, they cancelled my flight to Madrid and did get me on an earlier flight. 4 weeks before I am to leave they changed my return flight to the day before my trip was ending. They cancelled my original flights home and somehow I was the one that got bumped. No one could tell me why I was getting bumped, but since I was a single woman traveling alone, I am sure I know. I spoke to 3 different people and they couldn't get me home not only on my scheduled date, but even two days later. They finally offered a refund. However, then I had to book a new flight with a different airline with only 4 weeks in advance which cost me more! If I ever travel to Spain again, I would connect with a different airline versus flying Iberia.

I had a bad experience with Iberia customer service staff. Firstly, they don't let you book seats till 12 hrs before; the website kept giving errors. I wanted a business class and they said there was none, so I went to the customer service outside the gates and she took my ticket and said very rudely Sorry no upgrades available but when I asked the hostess, she said there were a lot of business seats available. There was an announcement also that they were upgrading if customers wanted it but I was refused outright despite the fact I was ready to pay for it. The blanket was not warm at all, and bad quality. The plane crew was otherwise nice.

I bought a business class ticket. When I tried to choose my seat I was asked to pay! Can you imagine that....after paying over $5,000 per person for one way ticket, they are asking for $103 per person to choose your seat. Who is the genius CEO that approved this stupidity. I canceled my tickets, and I will never fly with them.

I purchased airfare at American Airlines. I had the misfortune to be routed to Iberia on Barcelona to Madrid. The flight left Barcelona more than forty-five minutes late. I missed my connecting flight on American Airlines from Madrid to Chicago. Iberia downgraded without compensation my premium ticket to coach. Iberia lost two of three pieces luggage for more than two weeks. Iberia misdelivered one piece of luggage to a travel companions and refused to retrieve it. Once I returned home from a business training, Iberia refused to compensate me financially for replacements items purchased to avoid wearing the same clothes for three weeks.

I booked with Iberia expecting a smooth trip, but it was the opposite. First, they switched the plane and reassigned our seats without informing us, even though we had paid extra to select them. Then, the final insult: they charged us for checked bags that are supposed to be included with our American Airlines Gold membership. I even confirmed with an American Airlines representative afterward, who told me Iberia never should have done that. So Iberia not only ignored my elite status benefits, but also took money for something that was already included. This is dishonest and completely unacceptable. Between the surprise seat changes, hidden charges, and lack of accountability, Iberia is the worst airline I’ve dealt with. I will never fly with them again.

I booked an economy ticket that clearly stated it included a meal and a handbag allowance—exactly what I needed. However, immediately after purchase, a pop-up message appeared indicating that the flight would be operated by FLY LEVEL, with no further explanation. Two days before departure, I received a message informing me that meals were not included and would need to be purchased. Curious, I checked the options: a burger priced at €25, and a bagel with ham and cheese for €12. Ridiculous.

Review of Iberia Airlines - Business Class Experience. I recently had the misfortune of flying with Iberia in business class, and I must express my profound disappointment with the entire experience. First and foremost, the quality of the food was atrocious. As a business class passenger, I expected a certain standard, but what was served was not only unappetizing but also poorly presented. It was hard to believe that this was meant to be a premium offering. The meal options were limited, and the taste was far below what one would anticipate from a reputable airline.

This is my second time I’ve flown Iberia & I won’t recommend them. They are rude to ** & minorities. I wouldn’t have flown if my United flight hadn’t been cancelled & I needed to get back to the US. They are the rudest staff I’ve come across. AA8729 is the flight number. It’s an American Airlines flown by Iberia.

WARNING: DO NOT BOOK ON IBERIA! I used a travel certificate and made a mistake booking online, immediately called their Reservations who told me to cancel and rebook with reissued refund certificate. I waited weeks for the certificate to come, then was told there was a reissue fee which was almost as much as the value of the certificate - which was a refund certificate issued after having to cancel the original flight due to illness, which I had to wait over a month to arrive. This is an outrageous violation of the 24-hour refund law established exactly for cases like this where a mistake is made. I have flown for 50 years and will never fly them again. Beware, as they are not an ethical or professional airline, I wish I would have read the review which are the worst I've ever seen in 50 years of flying.

I had to displeasure of flying Iberia last summer to Barcelona. I paid for an extra space seat and upon embarkment the seat was changed to the last aisle in a section in which an extra row of seats was added. The space was so tight I could not put my tray down. It was a horrible overnight flight but the rub was that the airline refused to refund the extra charge paid to the extra space seat. I would NEVER recommend this airline.

Iberia offered upgrade seats for a charge and then changed the plane seat configuration moving us to back of plane coach seats and did not reimbursed us. Iberia notified in less than 24 hours of flight time after we reserved over 2 months in advanced. The 14-hour flight delay did not allow us to make flight changes and lost 1 hotel night without getting reimbursed from Iberia.

Typical company that makes its impossible to have an easily line of communication with them to resolve an issue. Also they don't have a 24 hour or even a 2 minute refund policy, so if you make a simply mistake, they take the money and run.

On 18 June at 09:15 we departed Barcelona on IB0404 to Madrid with Washington as final destination. Arrived in Madrid on time. After disembarking the aircraft, we encountered huge delays at passport control while transferring to gate S for our connecting flight to Washington. Airport personnel finally ushered us to a "short connections" line which saved us about 20 minutes. Still, due to the distance between arrival gates and departure gates, we arrived at gate S5 at 11:50. (The flight to Washington was scheduled to depart at 11:50). Iberia personnel did not allow us to board the aircraft, and directed us to Iberia customer service at gate 39. (We were told later by Iberia customer service at counter 810 that the flight did not depart until 12:30).

Bought tickets with a avíos and cash. Was given option to select XL seats at no additional charge. Two of the 4 tickets were changed to unassigned seats on both legs of the round trip. Agent at check in counter started with the standard lie of planes changed, when I said it was the same aircraft she turned extremely rude and started giving other excuses. They are humiliating and know they can do and talk to you anyway they want. Flight was operated by Level but also flew on an Iberia plane before and it was the only time my luggage didn’t make it. Their customer service at the time was awful too. There were issues with the app and the telephone customer agents as well who are poorly trained and/or just incompetent. Food was inedible. The stewardesses were helpful and friendly- that’s about the only positive.

I recently had the unfortunate experience of traveling with Iberia Airlines on a flight from Boston to Barcelona, and I feel compelled to share my deeply disheartening journey. From the outset, my anticipation for this once-in-a-lifetime trip to Spain was marred by a severe mishap: the airline lost my baggage. Upon arrival in Barcelona, I eagerly anticipated reuniting with my suitcase, filled with essential items for my stay. However, what awaited me was a shocking realization: my bag was nowhere to be found. I immediately reached out to Iberia’s customer service, hoping for prompt assistance and clarity. Regrettably, what ensued was a frustrating cycle of misinformation and contradictory statements.

The worst experience I ever had with any airlines. My luggage was delayed outbound and inbound. In addition, my luggage was damaged. IBERIA do not want to hear, accept or take responsibility. They are under the impression that they are going to force me to accept the losses. Iberia do not treat American tourists with dignity or respect. Iberia should disengage from doing business in the US. DO NOT and I repeat, do not fly IBERIA, I promise you that you will have a nightmare and ruined vacation. THEY DO NOT CARE ABOUT CUSTOMER SERVICE.