Iberia Reviews

The flight itself was fine. However, my luggage didn't make the transfer in Madrid and it is only after 3 days (calling offices in France (no response)) and my calling Iberia in the US that they realized the request to have my luggage brought to my hotel was never placed. It arrived on the 4th day after landing. And now, customer service "forgot" to manage my claim, so again, had to call and wait. Bottom line, if you take Iberia, hope that all goes smoothly with the flight as customer service is worthless.

First Timer with Iberia (Business class), on my return flight, the airline lost one of my bags (the carry-on I was forced to check). 24 hours later, I called the Baggage Claim Center, and they said they found my bag (supposedly on a flight from MAD to MEX arriving at 3 am), and the following day, the bag was lost again. When I flagged the contradiction in status, the customer service rep hung up on me while calling me a racial slur. I filed a complaint with the DOT, Amex Travel, and removed the airline from our company's preferred vendors.

I had an absolutely terrible experience with Iberia Airlines. Not only did they lose my luggage, but when they finally found it and returned it, the suitcase was damaged beyond use, completely broken. To make matters worse, the airline refuses to take any responsibility for the damage and has consistently failed to provide any helpful answers or compensation. The lack of customer service is astounding. Every time I’ve tried to get in touch with them, I’ve been met with unhelpful responses and no accountability. I understand that mistakes happen, but the way this airline has handled the situation is unacceptable. I strongly advise anyone considering flying with Iberia to think twice. If something goes wrong, don't expect them to care or take responsibility. I will never fly with this airline again.

Iberia has zero respect to customers. They steal your money. If you end up with a voucher, you should know that they don't honor it. Instead they will recommend you to call on the next day again and again for a week or two until you lose the voucher. They are liars, all of them. But most importantly, they are taught and instructed to run the customers in circles. No surp by management. No surprise that Spain is in a bad shape economically. Who wants to work in fraud environment. Shame!

I will never ever buy tickets from Iberia again. I am not one to leave negative reviews about a company because I believe if you have a bad experience you can rectify it with a manager. That was not the case with them because they would not even respond to me. I bought plane tickets to travel to France in November 2024 for a total of almost $1300. One day I received an email they canceled one of my flights.

I bought tickets from Iberia on January 29, 2024 for two round trip tickets to Barcelona. Both tickets were for premium economy. Our first flight was on July 11, 2024 and at the gate we were told that we were downgraded to economy. We were given a copy of Iberia passenger rights which had a highlighted section saying that we were subject to a 75% refund on our original payment. On our returning flight (July 23, 2024) we were downgraded once again. I was told to file a claim in order to get a refund. When I got a response back I was given less than half of my original payment. Iberia has single handedly ruined my vacation and is willfully withholding my compensation. This company sells tickets on order to fill the plane then they resell already purchased tickets at a higher rate in order to get a bigger profit. This is not how an airline should do business and they should be punished for their actions.

Horrible! Tightest seating I’ve ever seen. Seat was hard as a rock. Left an item on the plane- with a tracker. Nobody would help. Literally standing on top of my item behind the wall and they hand me a paper with a website to file a claim. Went to every employee we could find and nobody would help. Terrible customer service. Stood in line and desk opened 30mins late. Then all he did was pass out the website and say they had a “process”, and the process wasn’t to get up and walk around the wall and retrieve my item.

Deep frustration and disappointment with the lack of training and inconsistent communication I have received from Iberia's contact center regarding a refund case. On Feb 16th 2024 we booked 5 tickets with a flex refund added from website https://www.iberia.com/us/ (Booking ID - **). On June 18th we called the contact center with a request to change the dates. In the same call the representative confirmed the tickets could be refunded, with a total charge of $125 and proceeded to create two cases. (Case #1 - **, Case #2 - **)

Never was "bombed" from my flight ever in my life before. Give yourself a favor Do Not Book With IBERIA. I arrived at the airport and was told I was removed from the list, as they were oversold. Also claimed I called and canceled my flight, even though I have confirmed same day with the Airline. Scammers.

I know the risk when flying coach internationally, but I never thought an airline could be so clueless or careless when it comes to its passengers. NO INDIVIDUAL AIR FLOW, which is incredibly important for someone with asthma. Packed like sardines with no room to enjoy a meal. I had to ask the person in front of me to please raise her seat so I could eat. I HIGHLY RECOMMEND, FOR YOUR SANITY AND WELL-BEING, DO NOT FLY WITH IBERIA. The customer service is horrible, and the prices are ridiculous for such a terrible flight experience. Consumers BEWARE: very small, cramped seats and minimal airflow. It was a VERY HOT 9-hour flight. I recommend bringing your own personal fan. Avoid Iberia at all costs!

First and last time taking an Iberia flight. No self check in machine at Logan airport. In order to get a printed boarding pass, I go to the check in counter and the guy forces me to check in my small stroller because the flight is supposed to be full!!! Never heard such garbage. Never again.

If you enjoy tiny seats with 0 leg room, if you enjoy horrible service with horrible rude people, if you enjoy paying for water on the plane, this is the one for you. First and last time on this airline.

Absolutely garbage airlines. The plane was so old and poorly maintained that half of ecomony plus was forcedly downgraded due to broken seats. Now we are fighting to get the refund that is REQUIRED BY LAW but support is giving us the run-around.

Hi! I am desperately trying to get a hold of a senior manager to resolve my issue from last May 2023. I have so far opened 6 case #'s!!! I am being sent over the scenic highway every time I call.. No one gives a damn! So.. I am still giving you a chance to resolve this!! **

Horrible experience with customer support of the frequent flier program. They are unable or unwilling to solve the simple task of updating an email address. Frustrating and infuriating negligence. Empty promises in every call waste of time and money

Picked up a flight in London to Madrid. As we missed our flight connection. Went to Iberia office for baggage confirmation instead of lying for an hour while they organized our bags. Upon arrival my son's bag was misplaced. Stood in line for another hour and a half to see if they could locate the bag. We could not locate our bag and told us they would work on locating the bag and send it to our location outside Madrid. I contacted the lost bag operator immediately after speaking with my Agent. I explained to him that my son is in Spain for 9 days for a soccer tournament and all his equipment is in the bag. He explained to me to buy whatever I needed and submit the receipt. I bought him a change of clothes, soccer cleats, shin pads, underwear, toiletries and a jacket. The bag finally arrives 3 or 4 days later. I submitted all my receipts and after their review they reimburse me $52.

DO NOT FLY THIS AIRLINE!! I am flying this airline for my wedding. We booked business class seats a year in advance with the expectation that we would be able to modify/change our flights. I even checked the airline's policy on changing flights which stated 25 euros to modify. After booking we needed to get to our wedding location one day early, I called Iberia to change our flight and were told due to the fact that we booked through Iberia but were flying an American and British Airways flight that they could neither refund or change our flight.

We didn't even fly with Iberia yet and I already have a negative experience with them. I booked a trip to Madrid in January, due to mine and my height of 6'2 I always pay extra for the extra leg room. I received the confirmation email with seat selection. One month before the flight I received the email from Iberia and learned that my seats were not selected. I had to pay more than I paid in January to get the extra leg room. I am not seating next to my husband during over 9 hour trip.

March 1, 2024 AGP. I was denied a ticket when I went to the airport to check into my flight by Iberia. They stated that no service animal was on my reservation, and that to be issued a ticket, the correct paperwork for a service animal request must be received 48 hours prior to the flight. I showed them that my AA app shows the service animal and all of my paperwork, but they continued to deny my request for a ticket, which I had booked and paid for through American Airlines. The people at the airport handed me a phone number for Iberia to call, which I stood there and called.

Iberia cancelled my flight and refused to refund me for seat charge. Customer Service told me to go to their website. I posted on their website and no one got back to me. After three months I called them again and they were not able to find my reservation.

Never again. If I can’t find a flight on another airline I just won’t go! Airplanes broken. 3 bathrooms for 200+ passengers. (The others were out of service.) Anyone trying to use Business restrooms were sent packing to the back. Flight attendants were rude and unhelpful. Think twice before booking this airline.

My baggage got delayed. Every one is saying different things, no one know how to help me. Also I passed through security even I had connection flight in Madrid still by the airplane and other security asked me check me again and the plane was about to take off.

Absolute garbage airline, horrible customer service. Denied airport at the gate due to an error in their system. The name on our ticket as booked was correct, they had a different name in their system which they acknowledged was odd and likely to be their error whilst at the airport. Denied boarding despite our planning, costs incorrect etc. To add insult to injury, months later the refund request was denied. Don't be lured by the budget cost - use somebody else, catch a train or walk!

They lost my luggage and have been unresponsive three months later. When I call them, they first say that I need to provide the proper documentation. When I tell them I have and am looking at the message in my computer, they say that an agent needs to resolve the case. When I ask for a number so that I can talk to an agent, they say they do everything via email and that I have to wait. I was traveling for a month. I had to buy all the essential items when I was in Europe. So, I need to be reimbursed for what I had to buy AND I need compensation for my luggage. To date, I have received nothing but the circus wheel of "try again later". It isn't worth it. Just support another business. Iberia should not be allowed to do business like this.

This trash heap of an airline randomly decided to give my seat away to someone who missed an earlier flight. No explanation. They refuse to comment on how the decision is made which passenger to bump. I booked several months ago. I tried to check in online immediately when check in opened, and the site kept giving me a random error. So don't book Iberia or you will arrive at the airport and learn that you paid to have your day wasted.

I accidentally left my bag at the gate. I was told by an Iberia’s employee that me and my daughter had to do additional security screening before boarding the plane. After the screening, I realized that I left my bag behind right after getting on the plane. I was told by the flight crew that there were no time to retrieve the bag and it would be put on the next flight to Boston on the following day. Although I trace the bag back to Iberia Airlines and placed over twenty calls, they refused to helped me. After fifty three days of them having possessions of the bag, it was removed from the airport and taken to a private residence. I tracked the bag exact location, they still refused help me. They also charged me 75 dollars for seats next to my daughter, but separated us.

Hands down the worst customer service experience I've ever had. I spent 2 hours on the phone being passed from person to person, getting told different answers from each person, the call being dropped or put on interminable holds, before they would fix my flight details. I filled a complaint on their website, and the response was "you'll have to call." No way I'm spending hours of my life on another frustrating call with them again. Then when flying through American, American didn't honor my baggage allowance and charged me. Of course, Iberia's website doesn't let me submit a request for refund, so I'm eating the extra cost. I'm never flying Iberia again. I'd pay more to go through another airline.

Fellow travelers, this is a warning from an experienced traveler that for the first time flew on the Spanish national airline: Iberia and after my experience on a round-trip flight from Los Angeles to Madrid, I can say that I found the worst airline in the world. From customer service (or complete lack of) check-in and onboard crew - everything is terrible and extremely unprofessional on Iberia. If you have plans to travel on this airline, for the sake of your vacation, find another airline and you can thank me later.

My wife and I flew with Iberia to Barcelona with our 2 toddlers and a high end sturdy 3-parts stroller (Uppababy) which have flown 50+ times with us (we fly a lot, with the kids). Our Stroller was not broken once in any of these flights. We have delivered the 3 pieces of the stroller to the Iberia team, each well-folded as we always do. We received a unusable broken stroller, broken in 5 separate locations over each of the 3 pieces. This is beyond negligence. It’s between gross negligence and outright vandalism.

Made a mistake on my flight. Recognized it immediately. No way to correct it or contact Iberia. Was charged 90 euros at Madrid Airport to correct the flight. Iberia customer service reps were rude, overbearing and disrespectful to fellow customers, family members and me. Iberia is not the Iberia it once was. I will never fly Iberia again. Please be aware: IAG is comprised of 5 airline brands and 3 affiliated companies. Our Group includes two full service carriers, British Airways and Iberia, two value carrier, Aer Lingus and Iberia Express, and two low cost carriers, LEVEL and Vueling. Air Europa is not listed but also included. Avoid these airlines.

My wife flew to Morocco on Iberia. She made it to her destination but she never got her baggage one week after she arrived. There is no way to track online. Customer service are not helpful at all. Their office never answer the calls in Morocco. As of now we don't know where her baggage is nor when we are going to get them if ever. I would never fly this airline again and won't recommend to anyone.

The flight attendants were the most rudest, racist, human people I have ever experience and how they treated a passenger when she got sick of the there nasty food that was provided by Iberia Airlines. Iberia seats are the most uncomfortable small space along with Spirit Airlines. I will never be flying on this airline again.

Do not buy tickets on Iberia! My husband broke his leg we are unable to travel to Spain this month, May 2023. I have spent days on their website, hours on the phone, submitted X-rays, Doctor's notes to no avail! They keep saying doctor's notes do not have a seal! wTF! The doctor's letters have IDs, letterheads, stamps stating diagnosis. Apparently Iberia tries to wear you down so you give up! This is crazy!!

I have flown on most of the airlines around the world as I travel often but the customer service of Iberia is by far the worst. They don’t care when they delay you and cause you to miss your flight. I was flying from Geneva to Miami via Madrid. A day before my departure they delayed my flight from Geneva to Madrid making my layover 55 minutes. I called to get my flight switched as I knew this was not going to be sufficient time and they refused. She said she was texting her supervisor and he said no. I asked to speak with a supervisor and they said they didn’t have any.

Every airline is losing luggage these days. I wonder if it is to prioritize passenger weight and lucrative freight. Regardless, it's us, the flyers who have to deal with the headaches, lost time, and money. Iberia is not bad, but they lost my luggage and put few resources into setting that right. Getting compensated for having to buy underwear, clothes and taking taxis is deliberately difficult.

Please stay away from this airline. They are the worse. My husband & I left from JFK for our cruise. They lost our luggage. We had to go on a cruise to Europe with no clothes. We didn’t receive our clothes until the day before we had to come home. Five days!! We had to purchase clothes underclothes, tooth brush, etc. Money we were not expecting to spend. They promised a reimbursement. Well I got an email they are only giving us $161. Which we spend $400 for everything we needed. So not even half. This was our first time using this airline. It will be the last. PLEASE STAY AWAY!!

I fly with Iberia twice a year. In general, there are no complaints, except for the food served on the flights with room for improvement, but that is not the problem. The problem starts when there is a delay or a mistake on their part. Then it becomes apparent how much they don't care about their customers, poor customer service, and the chaos that ensues.

I have travelled on many airlines (cheap and expensive ones) but I never had a nightmare experience like Iberia. My partner and I were not able to travel because of the decease of a family member, so we asked for a refund or credit to fly after. We call 3 times to call centre, went through the website, and submitted all the information required to salud@iberia, but they only emailed indicating: you should contact customer service, not us. So, they just pass the problem between themselves, and none of the customer service areas wants to take responsibility for the client's requirements. After 2+ months, many emails, and many calls they just do not reply anymore. Once you have paid the ticket they just do not care about the clients. Please use another airline if you do not want to be treated like trash.

I haven't even flown yet on this airline, yet feel compelled to warn everyone about its bizarrely inept and useless management. I booked a round-trip ticket on Iberian's website from Boston to Mallorca a few days ago. The final leg of the return trip was to be on its partner British Airways (BA) from London to Boston. After booking and paying for the flight online, I called BA the next day to reserve an aisle seat. The BA rep told me that he could see that a seat was 'temporarily' being held for me with a reservation code but that the ticket had not been confirmed and technically had not been issued. He said I had to call Iberia and have them 'link the ticket' so that I could actually get on the BA flight.

Just flew from New York JFK on my first leg before my destination which was supposed to be Madrid. My husband and five month old had a layover at Boston Logan…We arrived at our gate an hour early and they refused to allow us on the plane, because they said we needed a ticket number for our infant who had a boarding pass and had just flown with us from NY. After American Airlines and Expedia said it was absolutely not a problem and that she was in the itinerary. We ended up having to take a bus from Boston back to NY and just missed our week in Spain because of the disgusting staff who laughed and actually danced in front of us while I sobbed asking why we weren’t able to get on our flight. We just lost 4K because of these people. I will be suing in small claims court and possibly more after speaking to my attorney. I have never had such a crazy horrible experience in my 40 years of traveling.

Be cautious when booking. I paid in advance $40 per ticket to for the privilege of choosing my seats (two window and two aisle on the same row 28) and was placed in random seats on the back. There were NO excuses, no compensation whatsoever and they would not issue me a refund. They written excuse (via email) was that when the plane configuration changes the seat assignments may change as well.

I will never fly Iberia again. Long story short, we used flight credits from their previous stuff ups to fly to Morocco. Flights were changed and canceled. 2 hour delays at the airport when we finally got to fly. We had to totally rearrange our accommodations which of course cost $$$ to take new flights and pay more for these. Then when we left Marrakesh the attendant at the check in counter forced me to check in my carry on. Told me I could not board if I didn’t as it was a full flight.

I had 4 flights with Iberia for my family's trip to Italy. The morning we were to fly out they send an email that the flight is cancelled. We had a wedding to arrive at and we had to get there. We call and they blame the cancellation on Italy but tell us if we will pay $1500 more they can get us there...SERIOUSLY!!! We were stuck in a bad situation so we were going to do it. Customer services was very rude as they begin to take credit card info and tell us it won’t go through. We call the bank and they confirm it was never ran so we try to explain to the man that he entered something incorrect and he hangs up on us. We call back immediately and get a better representative and he starts trying to help but the flight on the previous call was now gone.

Customer service deficient, problem-solving none, reservation management especially if you buy the ticket from another airliner operated by them. I repurchased a reservation in May 2021 to travel in June 2022. There was no place to reserve a seat until the day before travel; the service call center was not reachable and did not provide any solution.

I have been trying to sort out a ticket refund, called customer service and after waiting 25 minutes for an agent, she could not hear me and dropped me. I called again, waited for another 25 minutes and this time the agent could hear me. I then asked for agent to take note of my phone number in case called dropped. Agent did so. Call eventually dropped but agent never called me back...

After our initial flight was cancelled due to COVID, we were issued a refund as a travel voucher that was supposed to be valid for a year (through Sept 2022). After spending OVER TEN HOURS on the phone with the company (and 3 months going back and forth), we were never able to get the voucher to be activated, even though it had been less than 6 months since our initial cancelled flight. They continuously sent us from one customer service rep to another, each time telling us that this had been resolved, when in fact it had not. Why even offer a voucher if you are not going to allow us to use it!?!? It was very frustrating to waste so much time trying to get our voucher activated and that even after all that time were unable to do so. We found them horribly unprofessional and will never buy another Iberia flight again! We highly recommend staying away.

Our trip was from Chicago to Madrid and then to Barcelona. They canceled the Madrid to Barcelona leg and did not offer an alternative. I called customer service; they suggested full refund for the trip because our dates were not flexible. I received email confirming the refund ($29.61 to credit card and $1003 Cash per passenger). My credit card was credited 2X $29.61, and I kept waiting for the rest of the refund for 6 weeks, to no avail. I called and they said case was closed! And asked that I submit a complaint online. I issued a complaint and provided their own documents showing they still owe me 2X $1003. A week later they emailed me to tell me that they credited me back on my credit card, which is not true! I was given the runaround. They stole my money. Iberia, Never again.

I was flying in a business class and the service was one of the worst of all of my other business class flights. Flight attendants, check in agents and gate agents are barely speaking English on this international flight. They are extremely cold, unfriendly and disinterested in their customer service in general. They do not take any care of the customers.

Over Covid times when airlines couldn't flight I bought a Voucher to use within a year. When I try to use it over the last month was invalid and had expired after 11 months. I complained asking for an extension and they told me they couldn't do it, because the voucher was valid for a year! And that´s precisely why I was complaining, because didn't last for 12 months, I feel they have stolen my money, I would like to use the voucher that I paid for!

I had a flight for the holidays and unfortunately I got covid so I ended up needing a voucher. I emailed them to inform them and they requested my results, I sent them immediately. When I didn’t hear anything from them I called for my voucher (January), I was supposed to take 24to 48 hours, I got nothing. I called once a week for the first 3 weeks of February and I was always told 24-48 it will be emailed to me, Nothing. February 25th I called, and everyday since… Today is March 5th and I want to book my flight for March 15th and still Nothing… I was on the phone with customer service and they hung up on me when I asked for help expediting my voucher because I want to book my flight… I travel ALL the time all over the world. This was without a doubt The WORST experience of my life… Iberia should be ashamed of their employees and customer service….

They broke into my bag, stole all the jewelry. And now they are telling they are not responsible for any stolen things that were in my bag. I filled the form for the bag replacement on their website and GOT NOTHING FROM THEM. I am trying to reach them for a week already and they tell they can't help me and send every time to fill the form on their website. Half of the numbers they provided me don't exist or they speak only Spanish there. NEVER fly with them!

I have never had such a bad service. Last Thursday I flew from Tenerife to Madrid, as I am a resident I always get an island discount on my domestic flights. When I checked in, they asked me for my travel certificate. When I said I didn't have it, they put a big cross on my boarding pass and told me I could book a new ticket for another date. As I had an important appointment in Madrid, I couldn't miss this flight. At the Iberia counter they finally sold me a new ticket for the same flight for which I had to pay the full price, and out of desperation I took it.

Iberia is the most dysfunctional airline in the industry. Not only do their people not speak English well enough to understand and communicate, but their customer service is the WORST!! We booked a trip to Italy through American and the outbound flight was very good (British Airways), but the return was a nightmare. First our flight from Italy to London on British Airways was cancelled the day before we were scheduled to leave. British Airways could not help re-book, we had to do it through AA. AA booked us on an Iberia flight from Italy to Madrid and Madrid to Miami. Everything seems good until I could not check in online.

Iberia needed to cancel my flight due to COVID related reasons which was understandable. They did not offer me a cash refund as they are required by EU laws and as all other airlines across the world were providing. When trying to call their customer service line, you are automatically disconnected if you are on hold for any length of time, when I finally got through to someone, I was then transferred to a non-English speaking person to help me and they disconnected from me. Their online help simply rejects requests. I have spent hours trying to get a hold of someone that can help and have got nowhere. I would never book with them again.

Impossible to reach. You have to keep on calling till you get an agent. Otherwise it just hangs up and asks you to call again. Can't leave a message or on hold. No email. Can't cancel online etc. Can't believe this is even happening in this day and age! Iberia worst customer service to work with.

This company is the worst. I have been on the phone all day trying to reach someone. The customer service is below one star. If you have a voucher you can never reach someone to apply it. Avoid choosing or booking with this airline. This company and airline is subpar. Avoid the frustration and experience of not being treated as a consumer.

NEVER IBERIA again. Found our baby stroller back heavily damaged and broken. Terrible customer service! Not transparent about their customer service department structures. I have called them for hours, and most of the time they simply disconnect the call if it gets too difficult for them. Easy fix for then but very concerning for the customer. Nothings really goes well there, I am surprised the flight itself went fine! If the customer service department is the standard for how their business is being managed, it would be a disaster for Iberia. Don’t fly with them, simply pay a little bit more money and fly with a mature, customer centric and friendly airline.

While boarding a plane to Santorini and despite of having all required Covid related documents, Iberia Express did not let us board the flight. Further, they did not take our bags off the airplane. Since we did not make the flight to Greece, we stayed in Spain without our luggage and had to buy the essentials to last few days. We are back in USA now and still don't have our bags and it's been 5 days. Iberia's customer service is terrible, their luggage tracing system is a complete mess, rude uncaring staff on the phone and in airport unwilling to help. We have medical equipment in the luggage and now it's stranded without any update on when we can get our luggage. Avoid this airline by all means possible!!

Booked flight AGES ago, because of Covid was unable to fly until this year... Finally booked flight to Europe in March, paid for reserved seats in premium economy. Flight was canceled 3 times before I even left the USA... Spent UNTOLD hours on hold to change bookings after they canceled my flights. Finally after getting to Europe and 6 weeks later I'm heading home with my 11 year old, I'm unable to check on online, show up in Lisbon for my flight, check in and check bags through to final destination. At my connection in Barcelona I'm told my seat was SOLD and I'm now screwed and must take the CRAPPIEST economy seats available (my son's seat was broken and wouldn't recline BTW)... Unbelievably BAD!! I was basically told I'm screwed and I'd have to contact Iberia (MORE TIME ON HOLD) and resolve this.... Do yourself a favor, FLY ANOTHER AIRLINE that actually gives a crap about screwing over customers.

They told us no changing fee but they charged us $70 each passenger and they call it penalty. We were about 1 hour wait for check in. When we asked for supervisor she came. Said, "Since you complained you have to wait more." We were about to purchase tickets from another airline and leave. Extremely poor service, customer means nothing to them. Tickets cheap but don't worth buying it. Please don't buy ticket from this airline and even they damaged our luggage also. We had to pay extra for luggage and we had to pay for seats also. At the end we pay a lot more.

Iberia has no regard for its customers or for global affairs. After booking flights pre-Covid, they were canceled due to restricted travel. Iberia only offered a voucher, however trying to use this voucher to book new air fare is literally impossible. First, the cost of airfare is now hundreds of dollars more for the same class of service; there are no options near the same price after getting vouchers which have added value of what was paid. Second, at the time of accepting the vouchers they were described as no expiration, but upon receiving the voucher code they do expire for a June 30, 2021 return date. Third, it is impossible to speak to someone to resolve this issue and get flights booked at a reasonable rate. Fourth, navigating the website for air fare is very restrictive and frustrating.

Due COVID-19, my flight is cancelled from Barcelona to NY. They gave me a voucher. But Iberia voucher is very limited for redemption. Like no travel in state of Spain. No low cost of fare. Customer service is very bad. Iberia is a cheap, rip off. They only have 1 time my money and I will never fly with Iberia. Take my voucher and you will lost customers in future.

They cancelled my booking for no reason and didn't refund. I called them several times, whey keep promising to refund, but nothing's going on. It's been almost 2 months already. Will never book with Iberia again.

I purchased two round trips, from Miami International to Madrid. Our trip was planned to leave on 3-8-2020 and return on the 3-18-2020. Before leaving, the Corona Virus started to have publicity, so I tried to cancel. I was denied. I ended up going, my wife did not, since she feared the epidemic. I purchased a rental car with Avis, and one night stay for two, on the evening prior to our day of our return in Madrid. I lost one airfare there and back, one night stay in Madrid for two. Everything purchased as an Iberia Vacation package. Got to Spain on the 9th, got my car, drove to northern Spain, and three days later had to leave the country, because the US was closing to incoming flights. The last night in Madrid, I had to rebook, and lost that previously paid stay. The rental car for 10 days, became only four days, and Avis did allow me a credit.

Updated on 09/16/2020: Hello, I am trying to get some help from you but I am not getting any. Your customer service is not knowledgeable and did not let me speak to a manager or a supervisor to discuss my issue. I spoke with Daneil ** (Employee ID **) and asked to speak to a supervisor. However, because I booked through a 3rd party he responded that he cannot transfer me. I explained that I spoke to the agency and they talked to Iberia regarding my ticket.

Simple enough, DO NOT SPEND YOUR MONEY ON THIS AIRLINE. One star is not even enough from flight attendants down to customer service. Just simple rude people in an industry that is struggling right now. I was going to travel back in March 2020 to Europe and then the pandemic hit and I had to cancel the flight. A month ago (April 2020) they told me they CAN REFUND the money with no problem but I need to wait a couple of weeks because of the pandemic. Now I'm calling (JUNE 2020) and they said they have denied my petition for my $$ back and the have issued a voucher and then I can use it. I have never requested a voucher and now they'll make me use it. There's no consideration and definitely not good customer service. I wish you the best but I will not travel with you again! Keep your good work www.Iberia.com.

I had a flight from Barcelona to Boston on Mar 30.. But had to get there from Italy. Italy flights were banned from landing in Spain. I got a notice in email from Iberia stating that I had five days to claim a 'voucher' from iberia. Then three days later they CANCELLED THE FLIGHT. No money back.."Oh too bad..you applied for a voucher so no money will be reimbursed." This is against the law by passenger rights. I tried 8 times and waited on the line over 40 minutes. Get only a recorded 'voucher' application message.

I am trying to cancel or postpone my flight due to COVID-19 travel bans. I call the international number for Iberia Airlines and to continue in English I press 1. Then I get a Spanish recording that I do not understand. I then call again and go through to 2 and the customer sevice person is Spanish and does not speak English. She cannot help. There is no email or other contact details. I have sent personal messages on their FB page and get an automatic message to contact their ibot chat. It is only in Spanish. How do we contact Iberia to sort out our travel plans?

I haven't yet traveled with the Iberia airline, (fortunately I think), but without words to describe the very despicable way of treatment by the customer service team, they first sell me an itinerary from USA to Spain, after a month they changed everything without respecting the connections or the schedules that already had. After consulting them to make an arrangement, they replied very rude and without any interest to help me with the situation, on the contrary, they advised me to cancel it 'because they no longer had availability', (I don't understand why, if there was one before), and ensuring total reimbursement.

Awful flight attendants, food, administration. I purchased (5) tickets to fly from SFO to Sevilla, Spain. Company did not have dedicated Iberia employees... more like San Francisco “rent some inadequate help” during check-in.

I flew from Madrid to Chicago on Iberia yesterday, and had an absolutely terrible experience. Our flight was delayed by over an hour (not their fault), which meant that we were on the plane for ~11 hours. We were offered food (but nothing to drink) a short time into the flight, and then ignored until around an hour prior to landing at ORD when a cart of snacks and drinks came through. No water, snacks, nothing. The only interaction I had with a member of the cabin crew during that time was when they reached across my friend and I to shut the window blinds. I would gladly have closed it, but they did not even bother asking. None of the staff were friendly. The flight itself was okay. The wifi was unavailable for the entire 10+ trip. This was quite possibly the worst service I've experienced on a flight, and I will not be flying with Iberia again.

I have a work visa for USA. I have been traveling on it for more than 5 years now. Iberia denied my boarding as they did not understand my visa. Result, flight missed, charges incurred. No apologies. Nothing... I have raised a complaint but I don't expect any action as Iberia is widely known to be a mess and will soon dissolve. Iberia, if by any chance you are reading this (doubt it), treat your customers right and you will indeed make money. You ruined my travel experience.

I have paid for extra luggage with Iberia, currently 2 × 23kgs plus hand luggage. One of my suitcases is 14kgs and the other 28kgs. And they won't let me spread it over two bags, they want to charge me another €100 for 4 extra kilos. Even though one bag is only 14kgs. What a joke honestly. I choose Iberia because I believed them to be fair with luggage. How wrong was I!

If I could give this review negative stars, I would do it gladly. There are political disturbances, riots, and fires happening in Barcelona at the moment. I had this vacation planned with 5 other members of my family, my two girls of 6 and 8 years old included, but I will not travel to such place and risk our lives. I contacted the airline to get a credit and use it for another ticket. They rudely said no. The lady even laughed and said there's no way they would do that as if mocking me.

Iberia is hands down the worst airline experience I've had in my life. Of the three Iberia flights I took a month ago, all of them arrived late. They also lost my luggage and could seem to care less about it. I haven't gotten a single apology for losing it, let alone an attempt to actually recover my bags. Their customer service numbers are an endless maze which keep you from talking to an actual person. If you do get someone the phone, they are rude and unhelpful. I will never fly Iberia again!

I have just flown from Madrid to Palma Mallorca and my husband and I have had our bags lost along with at least 20 people from the same flight. When we reported it we weren't given any number to track it with. So when I rang the lost bag department you couldn't get in contact with anyone as no one spoke English and when they did answer they said ring again which we did 10 times until we gave up. I had medical pills that I required urgently and no one would even take our calls. This airline shouldn't be in the air. It is dreadful.

Hello. I am going to tell you about some traumatic experiences I have had with this airline. We, (12 people) had a flight from JFK to Madrid which was around 7 hours. The first flight was fine but after that, it was like we came to chaos. We had to get from Madrid to Croatia. After we landed in Madrid we went to customer services to get our boarding pass confirmed. She crossed out our original gate and wrote in a new one with a "?" at the end. We asked her why she did that, and she gave no response. So all 12 of us 6 parents and 6 kids had a good hour left to spare so we ventured separately. The kids got bored so we went to the gate the parents were still off somewhere. The person at the desk asked "Zagreb?" and we nodded yes.

They lost all my luggage, which happens I suppose. But it's irreplaceable and expensive so upsetting. But the fun begins when you try to get help. They have an automated help system which understands nothing. If you do get a person, they will give you a nonexisting number. None of the numbers on the website exist either. The automated form return "Error. Please try again later". Essentially if you want to talk to them forget about it. Makes Ryanair seem user-friendly.

On July 1 2019 I was scheduled for a flight to leave out of Accra at 1040pm. I arrived at the check in at 920 PM. I was standing in line waiting patiently to be check in while the staff was helping other customers. Before I got to the line I was never acknowledged. To the left of me two staff members talking and the other staff members helping other customers. As I finally got to be next I was told it was too late to check in and I said, "How. I standing here waiting patiently to be seen." Then I was told if I pay 600 cedis they would open it up. I told the man, "I'm not paying anything to you. Are you crazy. I was standing here waiting and now I can't get on my flight which is not my fault." The airport in Accra is crooked. Want you pay your way out of everything for their needs.

First and last time we flight with Iberia, after a missed connection on our Madrid-MIA in Tenerife North due to delays, we were given the run-around to be provided next day accommodations as the only available option. We got rejected three times by hotel buses on Madrid-Barajas passenger pick-up point claiming that our accommodation slip was not valid by Iberia even though it was given by Iberia’s counter representatives. We returned the same three times only to finally given a fourth valid slip after a three hour wait time with a 21 month old baby, unacceptable.

Back in January I purchased 6 tickets to fly NYC - Madrid, received confirmation e-mail, purchased extra baggage but could not get seat assignments. No big deal. We had 6 months until our travel date. Fast forward to 1 week before takeoff, tried to log in and get seat assignments, website tells me to call Iberia CS. After waiting for over 1 hr on hold and then providing booking number to CS he proceeds to tell me that my reservation was cancelled. I immediate looked at my CC app and did not see the credit. CS member tells me that he’s starting an investigation. I told him I need to fly next week, he suggested purchasing new tickets at current price $16,000 for 6 tickets. I hung up and called Delta booking new flights a week out for $7,000. Bottom line and lesson learned. Never book cheap flights without seat assignments, this airline will cancel your reservation if there is a demand for seats. Iberia you will never see a $ from me or my family EVER!

I booked an economy ticket online. I received a receipt with the restrictions of basic economy (no pre-seat assignment). I immediately called the customer service and they would not refund the ticket, despite my calling within minutes of paying. Typically airlines give you 24 hours. I spoke with an agent and a supervisor and they would do nothing to help me. DON'T FLY IBERIA!!

On boarding a flight from Palma Mallorca to Madrid and onto Dublin, the air steward took my duty free shopping bag worth about €200 as she told me I was sitting at an emergency seat. I asked for the back on arriving in Madrid, on a one hour stop-over. Was told I would get it back in Dublin. In Dublin told I should have got it in Madrid. Endless emails and phone calls to Iberia yielded no satisfaction. The website and telephone staff, say "There is nothing we can do." Maybe I should try "lost and found" in Madrid - like I'm passing there every day. Last time I will use them. Was back in Palma a few weeks later and again advised to "visit" lost and found in Madrid. Iberia charged me over €600 for a one way flight - that two weeks later cost me less than €100 (different airline) - even though it was closer to the "season". Date of travel: March 2019.

WORST AIRLINE EVER!! They literally have NO customer support in US. They give one customer number but you call and it hangs up after saying it is connecting to a operator. They give twitter and facebook accounts for support with no answer. They can be cheaper but you must know that buying ticket from them is a gamble that you will lose.

I purchased a ticket for my 82 yr old parent from TLV to Miami then NY. 2 months after my mom was diagnosed with dementia and she can't fly, my dad is the sole caretaker for her and he can't fly either. I have been feuding with this airline for the past 3 month for a refund. All they agree to give us back is $267 per ticket when we paid over $1100 per ticket. We did send them ALL the Dr. notes and they still don't agree, this is the worst airline I have ever had to deal with. Not to mention that to get a supervisor at one point I waited 4 hrs. This is ridiculous. DO NOT FLY IBERIA.

Flight from Madrid to Geneva. Iberia is now overbooking all their flights apparently instead of adding more flights to their routes. They denied us entry to our flight, a family of four with a newborn. We had to be at their mercy for the next flight that had spots available. Their excuse to deny us the flight was that we were the last to check in. At gate, at least 8 more people were left stranded. So beware, if you are flying with Iberia, check in at least 24 hours before your flight or you will end up playing musical chairs with them.

Hello there, I have encountered the worst experience in my life with Iberia. On Thursday I have a flight from Boston to Madrid at 530 pm for family emergency event. On Thursday I have to leave early my job and drove to the Logan Airport. The traffic was terrible. I made it at 410 pm which was 1 hours 20 minutes before my departure. I ran to the the gate to check my suitcase. Nobody was in the gate. I asked the next by airline that was next to it. They told they already closed. It was too late. Nobody could help me. So I decided to call Iberia customer service around 445 pm. They could do nothing on their end. Completely useless. The next flight they could reschedule is March 11th (4 days later).

I paid 180£ for a ticket from the 1st Jan to come back on the 7th Jan without a checked bag because it would have been more expensive and I didn't have Christmas holidays at work. After quitting my job I called them to see if they could change the flight to fly on the 24th December and they told me it would be an extra cost of 300£. I found a ticket with Brussels Airlines (WITH A CHECKED BAG INCLUDED) for less than 100£ so I didn't fly with Iberia. I called them on the 1st Jan to let them know so they wouldn't cancel my return ticket and they sent me an email confirming the flight back wasn't canceled.

Five months before our scheduled departure, my husband had a terrible accident and we had to cancel our trip. We followed every rule to submit a claim to get a refund, all in a timely manner, and had purchased insurance, but there were no responses to our claim. Customer service was totally confusing - literally no help. We tried over and over and never received any help. Responses involved passing the buck till you get nowhere. We finally had to give up and just consider it a total loss. I definitely would never fly Iberia again, and would not recommend this miserable experience to anyone.

I had the misfortune of purchasing airline tickets on Iberia for myself and my family earlier in 2018 for a flight from Miami to Spain. I made an additional mistake of purchasing the tickets thru Travelocity. Other than for information purposes only, it makes no sense to purchase airline tickets or hotel reservations thru Travelocity instead of going directly to the airline or hotel. Many airlines or hotels will not deal with you directly if you book with Travelocity. So if you have a problem with your itinerary, it becomes a circus act trying to coordinate between both the airlines and the booking site. Well, I needed emergency medical treatment for one month which started the week before my flight on Iberia for July 27th.

I have booked a round trip with Iberia from NYC to Paris and back. I cannot honor my flight out (have to travel earlier to Europe for family reasons). Now Iberia tells me that they will cancel my flight back, if I do not show up for the outbound trip. I have paid (through Expedia) both ways. What can I do to use my flight back?

I arrived in Madrid, Spain from LAX and unfortunately left my cell phone (Samsung Note 8) inside the flap in front of my seat. I know because I was charging the phone while flying. I gathered my items to leave the plane but forgot to get my cell phone. I went to lost/found to explain my situation immediately upon arrival to airport at Madrid but no sympathy, no running or calling by walkie talkie or other of communication to try to go back to aircraft to retrieve my phone. Instead I waited 4 hours and said nothing was found. I was the last passenger to leave and my friend was my witness, I know the phone was left there and the only people who had access was the cleaning crew. My phone was stolen and never returned.

We were sold exit row seats and we did not get the seats we paid for. I tried submitting a complaint and they closed it and would not refund my money. The flight crew had no control over the passengers. It is an unsafe airline and violates FAA rules.

We had a delayed luggage issue at Miami. We arrived on Friday 12 October and didn't got our luggage delivered to the hotel until Sunday 14th October. We had to buy essentials ie. clothes totaling 130 dollars. We were offered £88 which we've declined. We also asked for compensation as our weekend in Miami was wasted. Has anyone had the same problem and what did you get for compensation. I need some advice as to where we go from here.

I was routed to the airline to book after a Skyscanner search turned up the Iberia flights from CVG to Jordan and back from Morocco with overnight layover in Madrid for return flight. Not exactly a bargain fare, but better than alternatives on other airlines. However, another airline would have been cheaper had the seat selection fees been added onto the fare! So the flights were sold to me under false pretenses when comparing my options! Also, in choosing which economy fare to book, I chose regular vs basic economy for the outflight, as the comparison of the two did say seat selection would be extra for basic economy (that was the only advantage) and the price difference seemed worth it since seat selection was "up to $40" (though that was implied to be FOR THE ENTIRE FLIGHT EACH WAY, NOT PER LEG OF THE 3-LEGGED TRIP!).

Four of us flew from South Africa-Madrid-Barcelona-Madrid-South Africa. The 10 hour flight to and from Madrid was atrocious to say the least. We paid R3,518.00 extra to book our seats! When we arrived at OR Tambo Airport we were given different seats. On our return flights, we were not even seated together! After proving that we had in fact paid extra to be pre-seated, they found us seats in the middle aisle together. These seats were really cramped - absolutely no leg room whatsoever. The cabin crew are extremely rude and unaccommodating. The food on Iberia is dismal and their vegetarian meal is not fit for human consumption! They offer you one refreshment plus tea/coffee per meal on a 10 hour flight! Some advice - pay a little more and fly with a decent airline.

Domestic flight Madrid to Alicante was cancelled at the departure gate due to 'technical difficulties'. Ground staff were rude and when asked a question (in English) would say 'yes, I'm busy now' and run off! No alternative flight offered that or any other day so a bus was put on, yes a bus to replace a flight - almost 6 hours instead of the 45 or so minutes flying time.

I had to cancel a trip because I suddenly had a serious illness - a highly contagious virus. We had booked our trip to Spain on Iberia and a return trip on Air Portugal. Air Portugal was very reasonable. We spoke with customer service, they told us where to write, and we sent a letter from the infectious disease doctor and they gave us a voucher for travel within one year. By contrast, we spent hours on the phone with Iberia - mostly on hold, but then with the most unhelpful and rude staff I have ever encountered. After spending 30 minutes on hold, we were told to call someone else. Another 30 minutes and they gave us an address to write to. That was the wrong address. We were given a number to call. Another address.

As a daughter of immigrants and as an immigrant myself now, I have been flying almost all my life. This is my first time with Iberia and I am actually sad to say this is by far the worse experience. The plane is actually really nice, the food was decent but the staff is absolutely awful. I have never felt mistreated by any airline up until today. It is very upsetting how rude and mean the staff was at the airport (Madrid) and also in the plane. Starting by staff not wanting to speak in English (my flight was to Miami, USA), getting pulled aside twice during the boarding process by the same people and without any explanation regarding the matter, getting pushed up the plane by staff with a food cart without saying a word to me. I am so disappointed and feel so upset that I am actually writing this review from the plane (that has free wifi, how awesome! Not being sarcastic btw) with my hands full of soap since the water in the bathroom doesn’t work.

I purchased premium economy seating due to being 6’7”. When I checked to see about the seats that I had chosen, it didn’t have any assigned. I called to find out and even though I had paid for “premium economy”, that class was not even offered. They chose nothing to do and did not refund my money.

My family and I flew with Iberia in July on a connecting flight from Catania airport to Madrid Spain. Our flight was missed due to Iberia not having enough buses to transport the passengers to the actual aircraft. My entire family lost a days work due to this and Iberia will NOT compensate us as stated on their website.

Only positive thing I can say about this airline is that both of my flights and connect was on time, even though terminal locations were all off (did not land where it stated it will go in to and from Europe). Other than that, where do I start?! THE WORST customer service EVER, incredibly rude, illiterate, possibly drugged up flight attendants will straight up run into you with hot pot of coffee, kick you with an elbow, ignore you etc. I had one pour coffee and remove tray fast enough to spill it and not even look back. Unheard of! The scariest thing was safety issue, I literally had to ask flight attendant to lock the overhead luggage area because we were taking off, her response was, "Oh you want me to close it?" with a bad attitude.

Hello! Your subsidiary company VUELING told me to send the official request about my lost passport and phone on board Ibiza-Barcelona which was 13.08.2018. 4 days left, and I'm still have no answer about my things!!! 4 days I'm still waiting the response, I tried to сall but still don't have any answer from Vueling and Iberia!!! Provide me where can I get back my passport and phone pls!

If given the opportunity I would award Iberia Airlines ZERO stars for their service and performance. I took advantage of their 9,000 Avios points promotion in June 2018. It seems that after Iberia released this promotion, they realized they had made a mistake and are now holding the Avios points I paid for hostage claiming they need to "verify" my identification and booking documentation. They have released a third of my points at this time, but not the remainder, which tells me this is a just a game they are playing. If a third of my points were able to be verified and released, all of my points should be released. I adhered to the guidelines of the purchasing rules for the promotion and the company has received payment for my tickets purchased, so it seems to me that Iberia is stealing from me by withholding my Avios points.

I made reservations for a flight from LAX to Madrid on AA. The itinerary told me to contact Iberia Airlines for seat assignments which I did. I wanted to make sure I was in the front of the plane. Now today looking at my online itinerary I am in the last seat on the plane. I called and paid for a seat in the front of the plane. I tried to file a complaint to Iberia online but was not able to because I didn't have an Iberia Locator number. When I called back to find out how I could file a complaint I was told I couldn't do it online because I made the reservations through AA. I was then told my original seat was given away because I never paid for it. I was never told it was a chargeable seat or asked for my credit card number, I would have been willing to pay. The customer service person kept telling me I had recourse because reservations were made through AA even though Iberia had given me my original seat assignments.

It is not possible to file a claim. The site to file claims https://www.iberia.com/us/customer-relations/ does not work. I tried many times to enter my claim (each time it takes long time to do that) and there is always a message 'Erroneous data'.

They lost my daughter's bag, two days later no bag. We were told Courier has and will deliver. 12 Hours later, after the said delivery time. Still not here and you cannot get anyone on the phone. They truly don't care. I would never fly this airline nor recommend them. They are a complete joke and disgrace.

Where to even begin with Iberia. Unfortunately for me I have to fly them all the time as I am based in Spain for work. I have many horror stories...I even had one flight from Shanghai to Madrid several months ago with NO DRINKING WATER AFTER HOUR FOUR OF THE FLIGHT. I imagine this is against the law. There was also the time that friend of mine was denied entry onboard an overbooked flight via Madrid to Hong Kong. As we were on the same flight and had plans to fly the day after arrival to Thailand, we were looking at an entire vacation getting ruined for absolutely no reason, as the ticket had been fully paid for and no justification was given for their denial to give a boarding pass (nor would they tell us if there was any chance to get out on a subsequent flight).

This past spring I booked a roundtrip flight for 4 people from Madrid to Tenerife on Iberia Express on one reservation. Two of the four of us were elderly so I purchased the additional travel cancellation insurance that Iberia offered through their reservation system. Unfortunately, my 85 year old mother injured her right eye and developed a horrible fungus infection that was eyesight limiting, and that needed treatment almost on a daily basis. Because of this she could no longer travel, which also impacted the rest of us that were traveling with her (my dad, family friend, and myself).

Iberia overbooked the flight by 5 people. As such we were denied boarding. Staff were very unhelpful saying "we may get on a flight the next day". We declined, and caught a different flight with another carrier. I subsequently contacted Iberia for a refund for my ticket, and each time they say "head office will contact you". I have been waiting 4 months - still no answer. Would avoid this carrier at all costs.

I purchased my ticket through American Airlines and it was operated by Iberia. Iberia charged for 4 seats when it was suppose to be 1 seat. I emailed and never got a response, I called on May 1, 2018 and I had my bank rep on the other line and Iberia told us with 24-70 hours. Following Wednesday, I never got my refund. I called Iberia again and same thing, this time Iberia rep wanted my card number that was used, provided it and still wasn’t enough. She told me I need to go to Iberia.com and file a complaint, along with proof of purchase. Now it’s June 1, 2018 and I still haven’t got my money.

5 months and still waiting for a baggage claim to be resolved, the case arrived totally destroyed and contents emptied into a polythene bag, items missing, staff rude and have been ignored, seems like IBERIA do not want to pay any claims at all. Where else can we take our complaint?

Iberia breaks EU laws and will try every trick to avoid the compensation they are legally required to under EU Law. IBERIA Airlines flight was late to Madrid, then Iberia cancelled the next leg of our flight even though we were all in line waiting for it. Only to make us wait 24 hrs for another flight. After months of emails to Iberia they still will not meet their obligations under EU laws to compensate their clients.

WARNING. The worst flying experience of my life, I flew with Iberia from Gatwick to Miami via Madrid. Their onboard customer service is downright offensive with their flight attendants actively hostile to their customers. Unless you speak Spanish of course. Their baggage handling is shocking. They filled our plane with cargo and left passengers bags at Madrid. They obviously have no scruples or regard for providing even a basic standard of service. And forget booking and paying extra to select your seat because if someone pays more guess what you and your partner split up for a 10 hours flight, this was confirmed by checking agent. I would not book another flight with Iberia. They are a disgrace to the industry and should be shut down, never again.

We flew home from Madrid to Miami yesterday. This morning unpacking bag. My two colognes taken out of attaché, Versace cologne and Dior, and brand new Barcelona jerseys taken out of bag... When contacted Iberia we were told to submit claim with police report. Really... I will never fly them again...

I flew with Iberia on a round trip flight from JFK to Naples Italy with a layover in Madrid. Everything went ok the way out except for an obvious rudeness on the part of most Iberia employees and an extremely close layover in Madrid requiring me to run across that vast airport only to get to the terminal and have no gate information on the flight. In fact gate information was not provided until 30 minutes prior to the flight taking off - which required more running. So fast forward two weeks after a great visit to Italy to see my sister and her kids I board a flight back to JFK with a suitcase with my clothes as well as olive oil, vinegar (made at a vineyard by Mount Vesuvius in Naples), olives, and some really Good provolone cheese.

Anirudh didn't have any phone etiquettes, the information he was giving was completely different from what the other 2 agents gave, and his claim was that the other 2 agents gave wrong information. Well, if he felt he was right then definitely the other 2 agents were wrong as per him. When I said as he can't help him to transfer to the agent I spoke with yesterday, he coldly said he is not available and when is sched for some other agent who can help with the passenger's situation here and who can show some compassion, but he said to hang up and call back. When called back, Guess what, got him again. And he says he is the only one working.

It has been many years I did not book with Iberia after disastrous experiences with their little sis Vueling. I have been flying with EasyJet and Air Canada, Norwegian for the last 7 years or so. Before that, 25 years flying. Today I finally gave up and booked a flight from Mallorca where I used to live as a resident for 3 years until I lived there half the year. Between Canada, UK, Mallorca, Belgium, France, Punta Cana I daresay I never had a single problem entering the outbound inbound countries. I can make the difference between Madrid and Palma and Gatwick and Bristol and Brussels. I speak 5 languages.

If there were a minus 1 trillion stars, this company would deserve it. I travelled with them from London to Lima in December 2017, with a stopover in Madrid. As soon as I arrived in Lima, I was told that my baggage was delayed. They issued me a ticket, saying the baggage would arrive the day after and that I should pick it up from the airport. That would be fine - but the day after would be the only opportunity for me to pick it up in Lima, as I would travel to other places in Peru after that, for 15 days. The day after - I arrived at the airport to find the desk closed, and the Info help desk tried in vain to help us call the number stated in the directory. No answer.

Last July I was invited by my sister to join her in Italy. It was the first time we were to meet for 13 years! Outbound was a nightmare with the plane delayed, on arrival in Madrid I asked where the gate was for my connection and was sent in completely the wrong direction - I suspect on purpose - by Iberia staff on our arrival gate. After a lung bursting jog (I am 67 but fit) I made the plane. My luggage did not - after a very stressful time. The lady (actually quite pleasant) behind the desk said my bags would be delivered to my Rome hotel the next day.

On a trip to Spain in October 2017, on a short connection on Iberia from Madrid to Barcelona, our 2 bags were "lost" for 4 DAYS! Very poor service at Lost Baggage "service" counter. One attendant, Felix, was downright rude. We were told what to provide to get compensation but website is horrible about responding and ask for same things repetitively and now I am being ignored. I will never fly Iberia again and see from other complaints that indeed they truly don't care about customers.

Stay away from IBERIA especially if you're a senior citizen. My mother, who turns 85 this year, suffers from arthritis, impaired hearing and other ills of age, had the bad luck to fly with this company to visit my brother last month. She went business and that’s precisely what she got. She paid for assisted mobility, meaning a wheelchair, but when we got to the check-in, there was none. I walked up to the shift manager, got a blank stare and was dismissed. Luckily, one of the counter attendants not an Iberia employee but rather a local handling agent rep took it upon himself to get up and hunt down a chair for us. They took her to the Business lounge and left her there. When boarding time came around, not a chair or rep in sight. Again, luckily, the attendant at the lounge volunteered to help my mother along as they walked to the gate the attendant holding her bag.

We bought tickets of IBERIA to a flight from Granada to Madrid at 13:30. When we arrived at 11:00 they told us we should wait at the waiting list, After we ask why they admit they did overbooking. There was not free sit on the plane and we had to wait 4 hours to the next flight. Meanwhile they gave us voucher of compensation and told us that we will get the money at MADRID airport.

We will never ever use Iberia Airlines again, and want to make sure everybody are informed of the worst experience on our recent trip. Various people were affected by this. We depart in South AFrica to our Croatia trip, when arriving at Madrid the nightmare started. 11 of us were affected, 4 South Africans, 7 from America New York, the airlines have changed the terminal of departure without notifying people. When we enquired about the terminal, we were send to Customs for the third round. The Customs people were the rudest I've ever experienced. Afterwards we all went to the desk at Madrid Iberia on the upper level, the ladies were very unhelpful but send us all back again to U57 for departure. The same wrong place, all ran up to the top level again, same story. We ended up at the ground level again. The plane departed, all missed the flight, depart from a total different terminal.

I was returning from France (on a leg from Madrid to JFK, Flight: IB 6253 on 6/19/2017). My family including 4 young children got assigned by British Air to Iberia for a return flight. We were rerouted to Boston (from New York). We spent an (illegal) 5 hours on the tarmac with the roof of the plane leaking then another hour in the airport as Iberia staff tried to pretend they were invisible. They literally hid for an hour, hoping that enough people would get frustrated and disperse before announcing that they would do nothing to remedy the situation. Even exiting the plane, the captain and crew hid like cowards in the front of the plane while about a dozen marshals in uniform escorted the passengers off.

I am trying to file a complaint online and the website said that the complaint cannot be completed because "The Status field cannot be left blank". Well guess what? There is no status field in the application. I call customer service and they told me to use another browser. I did and guess what? It says the same thing. This is so typical of Iberia. By law they are required to provide a way to complain online but you can never complete the complaint. I am not surprised, another Iberia trick. My suggestions is to try to avoid this airline at all costs. They are a real nightmare.

The customer service for this airline is the absolute worst. Rude and unprofessional is the only way I can describe the experience speaking with a customer service agent. Then you have their customer service supervisor... just as rude and unprofessional as their customer service agent... and this is the only speaking with their agents, I cringe to imagine what my flight experience will be with Iberia Airlines when I actually fly with them.

I got a ticket from London to Madrid for the end of May, 2017, which I apply for a refund of my "Avios" and the euros that I paid at the beginning of May, 2017. By phone, they told me that I needed to write a letter and send it to a particular email. Then they changed the procedure at least 4 times. As I am living in London, I asked for the refund to be transferred to an account in UK. First, they told me that the account should be signed by my husband who is the Silver Iberia cardholder. So we send the letter. Then, they told me that I have to sign the letter. So we send the letter again.

I took the opportunity to take up an offer on their website for additional Avios when renting a car from Avis. Firstly their terms and conditions were for a different offer, then the form to book would not work. I rang their customer service to check the offer had worked and after 15 minutes explaining, I was cut off. I called back and was cut off again, and on the third call told I needed to speak with Avis despite it being an offer on Iberia's website.

I travelled from Bogota to Casablanca on business fare ($$$) and somehow the airline managed to lose my luggage. They have no support nor provide any help on how to proceed on recovering the luggage. The lost luggage number can only be reached within Spain and their online ticketing does not allow you to track progress. This is a terrible airline with horrible customer service despite fantastic comfort in business class.

How to recover monetary damages from Iberia Airlines. My experience w/ this airline was a classic "bait & switch" & I ended up paying 300% more than the original price for a 1 way flight from Granada to Bilboa on a "supposed" budget airline. I contacted an attorney and was told British Airlines and Iberia Airlines belong to the "International Airlines Group" that must register in the U.S. w/ the Secretary of State for each state in the U.S. All one needs to do is serve the IAG in each respective capitol of your state. I filed a Small Claims Court suit in the capitol of my state since I can recover damages up to $5,000. I paid a small fee to the court & served the papers w/ a certified letter when I received a court date. I will take the documentation I have & will have my day in court since Iberia will not take responsibility for its actions & British Airlines defers to Iberia. If enough people do this, their business practices will change.

We booked 4 flights on Iberia to Madrid, Spain but could not obtain assigned seats at the time of booking. After the flights were booked, we went to their website to buy seats, as instructed. We tried and tried for several days to get seats because the 4 of us want to sit together on the flight. The site would not let us book seats! Then we called the Iberia telephone number and most times it continues to rerun their 3 choices. No matter which of the 3 choices you hit on the telephone keypad, it goes back to the original recording. After several calls, we finally reached a person who said they could help us, but just after giving them our credit card number, it disconnects, without ever obtaining seats. This happened 3 different times! Disconnected each time! How does this airline stay in business with such bad customer service?

We took Iberia express to go on holiday from London to Alicante Summer 2016. We bought the tickets early and we got them cheap. They kept changing the flight times prior to our departure date. Also on our return we lost a bag. Now it's over 6 months and not a word from this airline - no email, no phone call, nothing at all and when we call we get nowhere with airline so people think twice before flying with this company as we would never used them again. Third world airlines are better than this Iberia express but just like they say you peanuts you get monkeys.

For one month they gave me wrong advice about how to proceed and they forced me to get an upgrade (paid upgrade) that I didn't want. No telephone to call no one to help me and answers by email just after my flight. They charged me twice (for the upgrade and for the special seat) and they are not ready to talk to me. By facebook they promised something that didn't happened (I saved everything including all the calls). I lost a lot of time on it, it is a business trip and I have no time to lose in this kind of issues. I don't want this upgrade and I want my seat 10J in this flight. Hope to have a solution for it before the flight and to don't have surprised at the airport. I also sending it by facebook to make sure you will receive and I will receive an answer. Will be waiting for an answer ASAP.

Bought a large bag of brown rice 3 weeks ago. Cooked and ate it on a Sunday and my son complained of belly aches that day. Ate it again the Monday we both had intense belly cramps and constipation. His persisted for the whole week and I was called by his school nurse everyday. Skipped a week of eating or cooking any type of rice or greasy foods. Cooked it again this Sunday 12th Nov. and the same thing happened. Intense belly aches, cramps and constipation. I crushed the cooked rice in my hand and realized there was a hard plastic residue remaining. The rice has no smell during and after cooking and the water remained clear. The consistency is that of rice, but does not taste like rice. Burned some raw grains in a pot only for it to not burn, but stay intact, as is. WHY ARE THEY SELLING PLASTIC FOOD FOR US TO CONSUME?! IS DEATH FOR THE MASSES ON THEIR AGENDA?

On Sept 5, 2016 I purchased a round trip ticket from Iberia. (Rome-Miami-Rome) I flew the first leg which I upgraded from economy to business at the airport paying $484.00 cash. While in Miami, I had to make an emergency business trip to China which meant I would not be able to make my October 17, 2016 return flight Miami to Rome on Iberia.

Traveling from CHI to Boston to Madrid. Three pieces of luggage were lost. Two were recovered within 3 days, and we are still waiting on the 3rd piece. They NEVER update the information. Iberia reps are impossible to deal with and so rude. They act like it's your fault. There is one flight a day that arrives at 6:30 AM. I checked all day and then started making calls. Only when I called both AA and Iberia did we finally get the first 2 pieces of luggage at 8:30 PM that night. Never in the system did they update that it was coming. If UPS and FedEx can tell you where your package is at all times why can't airlines do the same with luggage. We pay a heck of a lot more for flights than sending packages. #discussedwithairlines

On August 16 I booked a flight to Madrid from Pamplona. The flight was to leave Tuesday morning. They checked us all in, gave us a boarding pass and we all went thru security. We waited and waited for the flight to leave. Baggage was put aboard the plane. Hours later the baggage came out, brought to the front on the terminal without an announcement. Buses were brought in and we were bus(ed) to Madrid airport. Now, they will not issue a refund... twice... Once they said my baggage was on the plane... true, but then Iberia took it off. Second go round said that the ticket was non refundable in case of a cancel or no show. I did not cancel, I was there. So a 30 euro bus ride cost me $384.30. This airline is a scam.

My daughter was flying to Madrid from New York (JFK) on 21 August, 2015 to start her college semester. We came to the Iberia's check desk around 4:00 PM, representative could not find her ticket using her passport, said her ticket was cancelled, and told me to go to the Iberia sales office. At sales office, Iberian representative also didn't find her ticket and suggested that she can purchase a new one (at the price over $2,000). We refused and instead found a flight by Royal Air Maroc for 19:30 with a stop at Casablanca. My daughter had no choice but to take that flight.

On the 30th June 2015 flying from San Sebastian Spain having a stop over in Madrid, and of course Iberia had almost an hour Delay. We then just made it on our next flight with the same airline to Rome. Arriving in Rome one of our suitcases never came round the conveyor belt :( After going up to lost and found and speaking with a lady who worked for Iberia, she told us our luggage had been left in Madrid and will be on the next flight to Rome and we would get it the next afternoon. She even gave us the flight number and time it would arrive! So of course we had confidence!

Greetings. My experience from (LHR) to (ALC) with a connection at (BCN) was an experience I will never forget. Flight 7453 from (LHR) had a brakes problem so the flight was delayed. I missed my connection to (BCN) Flight 5461, and was put on a flight to (Ibiza) for a connection. The Iberia personnel said the flight was delayed and I am sure to get my connection to (ALC). I argued not to put me on that flight if I was not going to make it, because my research showed there were more flights out of (BCN) to (ALC) but she insisted. After I arrived in Ibiza, the flight had already left. I was very upset. I went to the Iberia desk to figure out what was I supposed to do.

I fly frequently out to my holiday home in Mallorca from London. I normally fly with British Airways. Their planes are by far superior to any other airline that goes out there and I don't mind paying a little more for the comfort and civilized manner in which I'm treated. The seats in both economy and business class are both spacious and comfortable. Drinks - including alcohol and a snack or a meal are included. On my recent trip out from London City Airport I was given a full English breakfast. The airline staff are polished and professional. I am a member of their frequent flier program and have access to business lounges, priority check-in and boarding regardless of the cabin I've selected to fly in.

The background: I had bought a ticket with vy1871 and vy 2268 for 8th September from Copenhagen to Sevilla through the Vueling website. I never received a confirmation by Vueling, even though my credit card account stated the purchase. I called Vueling customer service all times of the day in 4 days and could not get through on single time! The morning of departure I was desperate and called the mother company Iberia. I talked to an agent about my problem. I told her I was booked with Vueling and that it was impossible to get through to their customer service.

I had two flights booked from Venice to Barcelona and they were cancelled. I received no email notification for this and was told that the next available flight was not until the following afternoon. This was the Friday night of the Biennale film festival. We had no accommodation and Vueling were offering no assistance, apologies or suggestions. Our best choice was to fly with another airline to get us to Barcelona that night where we had accommodation booked and paid for. This cost us 300 each and I was told by Vueling that I could get a refund but it was better for me to request this online. However there is no online request for refund form and in order to talk to customer service it costs about 90 cents a minute. Thus they are making more money from their poor service.

My NYC to Madrid flight on August 15 was bad. Security check was disorganized and tedious. Check in was same as for economy except the line was shorter. I never encountered such lines for business class in any other airline. Once we boarded, pilot didn't make any announcements. I asked stewardess if the plane could be cooled off as it was stuffy. She said "No!" that I would need blanket later!

I have called at least fifty time Iberia and send via email the documentation for my Dad to be able to change his flight before his date. After a week of calling and complaint no one have never called back and they refused to talk to me. I send medical documentation from hospital. My dad is leaving tomorrow and I need to find a good lawyer to start a lawsuit! I have work in airline and we change flight due to emergency. This is unacceptable. It's disgusting and go behind any human right. I will never fly Iberia anymore and I need an answer and all of those people that I dealt need to get consequences. My dad need to have a surgery, this is not a joke. They tell me that someone will call me.

My wife and I traveled to Spain for our tenth anniversary with Iberia. As we were bringing a wedding dress and suit, I wanted to make sure they would be on the plane- we had no bags to check. My wife said it would all be placed on a closet on the plane at no cost, but I emailed and called Iberia multiple times to be sure. I finally got an agent on the phone, who noted I needed to do an online baggage check for $128, which I did. At JFK, an Iberia desk agent noted that was wrong- it would be placed on the plane at no charge, and said to go back online to get a refund. Months later, after Iberia lost my first complaint form, they said it was not refundable. No reason. No concern for a lifetime of flight income loss for my wife and I, who are thinking of moving to Malaga.

On 02.07.15 I booked online with Iberia Express to travel with my husband on 30.10.15 from Tenerife to London. It involved a flight from Tenerife North to Madrid and a connecting flight from Madrid to London. On 29.07.15 I received an email from Iberia Express to advise that the flight from Tenerife to Madrid was cancelled and offering me an alternative flight. I rang their customer service because the alternative flight arrived in Madrid two hours after my flight to London had left! Iberia then went on to offer me a flight the day before with no offer of overnight accommodation. They then offered me only one seat on an earlier flight that would connect with the flight from Tenerife to London.

I purchased unaccompanied minor tickets for my daughter to travel alone to Spain 4 months advance of her trip. The Iberia agent whom I purchased my ticket from on the phone "never put in my payment information" even though I provided it. This resulted in my daughter's ticket being cancelled without any notification or warning. I called Iberia to find out why her ticket was cancelled & they told me I must pay an additional $1,000 to re-purchase the tickets since the price had gone up.

On 11/07/2015, I traveled by Iberia (Cub Class) from Ibiza to London. The quality of service was generally poor; and the designated aircraft seating area was filthy. To top off what must now be considered my worst air travel experience ever, upon arrival at Heathrow, I discovered that an item of my luggage had vanished in transit ("Lost Luggage").

Inhuman IBERIA. Last afternoon I took the kids to airport to fly Athens-Madrid-Oviedo. Kids are 13 and 11 years old. Iberia policy is that kids under 12 are obliged to buy the unaccompanied minor service and over 12 is optional. Said service costs Euro 65 for Athens-Madrid leg and Euro 40 for Madrid-Oviedo leg with Iberia both flights. So I bought the service for my kid of 11 for total Euro 105!!!! When the kids arrived at terminal 4 Madrid airport, one lady to the youngest to the UM room and LEFT THE 13 YEARS OLD ALONE IN THE AIRPORT ON HER OWN!!!! FOR 3 HOURS!!!! Outrageous. Their argument: We are not a NGO (non governmental organization)!!!!

I never actually flew with them because they cancelled my flight and left me hanging so that I had to make other arrangements myself. Their "customer service" is appalling and the reps were absolutely useless and rude. They kept telling me to go on their website to submit a claim, which would never have been resolved before I was due to leave. Their English was very basic so they couldn't understand me properly, which only added to my frustration. In the end I lost all the money I'd paid for my tickets and had to pay for another flight myself. A total nightmare.

Booked tickets for my daughter 6 months before travel. She arrived at the airport and the checkin demanded that she produce the credit card that was used to purchase the tickets. I am in Australia and she is in Lisbon, how on earth does this work. Does that mean that nobody other than the passenger flying can book and pay for a ticket. They demanded that new tickets were purchased, apparently to prevent fraud (seems like the only fraud taking place here is Iberia on its passengers). I would not fly with them again and warn everybody of this scam. Surely after 6 months they could determine that the payment of the tickets was not fraudulent.

I've received the worst customer service I've ever experienced in my life. My family and I travelled to Spain last week. Our flight from Toronto to Barcelona was delayed causing us to miss our flight with Iberia from Barcelona to Jerez. I went to the Iberia desk at the airport to explain the situation and ensure our return flights were not cancelled. They assured me that they would be fine and gave me a receipt saying they were revalidated. The next day I received an email stating that our return flights had been cancelled due to "no show". I subsequently spent the next 2-3 days on the phone with Iberia explaining our situation.

I had my luggage damaged by Iberia while flying on vacations and then filed the damage claim locally at Guarulhos airport. After much against time with arbitrary answers trying to sorting out the problem through claim forms on their website and by telephone, now they want me to provide them with a "certificate of irreparable loss provided by the shop substituting the item", on which of course no one here is willing to do so. The shop only sells brand new items! Additionally by the phone they informed me to pay a maximum of 150,00 € for my damaged luggage which will be subject to approval.

The cyclone "Niklas" retained much of Germany on alert in the days 31/03/2015 and 01/04/2015 - longer possible displacement in various parts of the country, making it impossible my trip to Frankfurt airport and making me delay for my flight in two hours. Even with this natural disaster, Iberia company denied me the possibility of relocation in a subsequent flight even though I agreed to pay additional fees.

I bought 4 tickets from IBERIA homepage with Mastercard. I received an e-mail from Iberia Confirmation Code: ** (15/11/2014). The total amount was blocked from my credit card. When I arrived at the airport (12 days later, on 27/11/2014) there were no bookings at all. I never received any e-mail from IBERIA informing the cancellation. I was left alone with my 3 children to fly Brussels-Madrid-Sao Paulo. As I needed to travel urgently, I bought 4 new tickets, with an extra cost of 603,84 Euros. Iberia puts the claim in the Mastercard company. Mastercards says and has proofs that the money was available for them but IBERIA didn't book it within 12 days. The fact is that IBERIA were very unfriendly, and the personnel at the Airport in Brussels told me that the same situation have occurred many times. After an Odysee in many e-mails and phone calls, they shift the problem to the others.

22nd February 2015, booked and paid for 2 business class flights from Rome to Athens return on the Iberia website and got confirmation they were business class flights. Had to phone Iberia Customer Service about luggage allowance and was told the airline that was operating the flight was Vueling, who I had never heard of, was a cheap airline and did not have a business class on its planes.

First of all - if you wish to make a complaint about Iberia may I recommend making an official complaint. All businesses in Spain are required to have a complaints book (libro de reclamaciones) to which your complaint should be submitted. Whoever is responsible (in government) for Consumer Affairs is then supposed to investigate your claim and respond to you within 10 working days. Or just file it in the "round" drawer - you know, the one that gets emptied every night by the cleaners. Still, if enough of us complain, hopefully someone will start listening, or a lawyer looking to make a few euros might take up the case.

This airline is the worst in the history of airlines. They lie and are incompetent. Their customer service representatives out in Miami are liars. I booked a round-trip flight for my 12-year old son from Accra to RDU. The itinerary was Accra-London-Raleigh and Raleigh-London-Accra. All flights were Iberia flights operated by British Airways and American Airlines. When booking the ticket over the phone, I asked the reservation agent if I can add unaccompanied minor service to the reservation. Her response was "if he is 12 years old I'm pretty sure he will be okay. No need to add that service." So I didn't and I booked and paid for the ticket. She then told me that I needed to go to a British Airways or Iberia or American Airlines ticket counter at a nearest airport and show my credit card and driver's licenses to prove that I'm the owner of the credit card I used to book the reservation.

I am currently in Colombia trying to change a flight back to London. To do this you have to go via the local Iberia office in Bogota. The website says you can change flights but you can't - you just get an error. The Bogota office of Iberia is useless. Always have to queue, I have been cut off several times and when I am speaking with the, they haven't got a clue what they are doing. Their customer service Facebook page is a waste of time as well. They suggested I call a number in Madrid and refused to follow it up internally for me. Sending an email to their frequent flyer club email address is also pointless, as I still haven't received a reply. My advice to anyone flying Iberia, DON'T!!!! To/from UK and Colombia, try Avianca. I will NEVER use Iberia again and will tell everyone I meet thinking of travelling to/from Spain or Latam the same.

I have talked with Iberia customer service in last 4 months. They are rude, and want to get off the phone as quick as they can. I wanted to get refund for my flight from NYC to Spain, since my wife just becomes pregnant after ticket is booked. I never get the process going through. They want me to give up over $1,600. I will never book tickets from Iberia airline again.

At the Iberia website I set up a purchase of tickets using Avios points. There is a special section of the website for this purpose. After locating the tickets I wanted, I transferred over 200,000 points from my American Express account to Iberia. Then I located the tickets and completed the transaction at Iberia's website. Immediately afterward the tickets appeared as "Cancelled" in my account and the points returned to my account. I set up and completed the purchase again, and immediately afterward, the transaction was "Cancelled". All of this can be viewed as history in my account at the website. So I phoned, and was told, there are in fact no tickets available for purchase with points during that entire month (July 2015).

I booked flights for my husband and myself on Iberia Air to fly from Miami Florida to Madrid Spain on Sept 10 returning on Sept 26th. I paid a additional $160.00 for the trip back to Miami to upgrade to more room seats. When checking in we were told that the seats were no longer available due to a plane change. When I asked how to get the $160.00 back they said I had to go to customer service. I went but it was customer service NOT! Went again in Miami and got the same terrible treatment and told to call the 1800 772 4642, finally after repeated calls they said they would refund the $160.00 in 30 days. That has not happened and I really do not know where to turn to as no one will help and when you ask to talk to a supervisor the response is "that is impossible." I really don't understand how this airlines stays in business the customer service is the very worst I have ever encountered, from the ticket counter people to the stewards on the plane, the customer service counter, to the people on the 1800 number it is like they are rewarded for being rude. I will never fly with them again so no repeat customer here.

I booked 4 tickets online via Expedia from Madrid to Las Palmas and Back. This was for a destination wedding we were attending. We bought these tickets a month back and just recently found out that the wedding was called off due to personal reasons. Since there will be no wedding, I called Expedia to cancel the tickets (basically offer me a credit/coupon towards a future travel). Expedia indicated that they didn't have control and that I should call Iberia. Iberia desk tells me that these tickets are non-refundable, non-changeable, non-transferable and the cancellation reason "not good enough". As much as I understand rules are made, $1000 is not a small amount to forfeit. I can understand this may have cause the airline some inconvenience, but in today's world, tickets to places like Las Palmas get sold out too fast too quick. As a matter of fact, I had to select a later flight because most morning flights were sold out.

But the worst is - they stole all my golden and diamond and Frey Wille collection which is very expensive!

In short, the website is completely useless. Nowhere during the check-in process was I asked if I wanted to buy an extra luggage with the promised online discount (even though everywhere else it clearly states you CAN). Moreover, my check-in was automatically completed even though I never reached the final step... Since I was trying to find out how to actually purchase another luggage. I figure this must be a ploy to get more customers to buy it at the airport (where it is more expensive), since there is no way a website can be this confusing and useless by mistake. Fun part is...the site itself kept changing languages (from Spanish to English to some hybrid form of Italian), and when I called the 199101191 number for help, I was on hold till all my cellphone credit was used up. I have been traveling for 15 years several times a year and I have never had this much trouble with a check in site.

We checked in our three bags at Malaga yesterday, 31/8 at 9am for a flight to Nice. We arrived at 1pm, unfortunately, two of our three bags didn't. When we logged the PIR we were told we'd have them by 11pm. That didn't happen. Their "tracking" website is beyond useless and since 1pm yesterday has a "tracing continues" status. I've spent hours on the phone today and no-one in CS is able/willing to help. They "can't" allow me to speak to a superior nor can they contact Malaga direct. Utterly, utterly crap - and I leave again tomorrow first thing: without the contents of my bags.

My 17 year old daughter arrived at the Valencia check in counter this morning 2 hours before her national flight. She was informed the flight was overbooked. She was then placed in a cab, with three strangers, for a 355 Km journey to Madrid, in the hopes of making her international flight. Her bags were not checked. She was traveling unaccompanied. I was not notified by the airline of their decision to take this action, nor have I been updated as to her safe arrival in Madrid. As her guardian, I should have been informed and have given my consent. I believe she was knowingly put into a dangerous situation. I paid for an airplane ticket, not a taxi fare!

The Iberia website has a serious problem in step 2 of the check in process when trying to accept a credit card for paying for luggage. It gives an error message saying that the card numbers are incorrect (even though they are entered in correctly), and then proceeds to check in the passenger without even proceeding to step 3. This forces the customer to pay the full price for baggage at the airport instead of the promised price of 15 euros online.

I flew with Iberia costa rica to Barcelona with the change in Madrid, 15 July 2014. There was no plane waiting for us at the boarding gate. After 30 minutes we were informed we will departure the next day in the morning. We were given new boarding cards for our connection flight from madrid to barcelona. The flight departures madrid at 8:10. As we arrived to Madrid a men gave us new boarding pass. He did not tell us anything. We run quickly towards a boarding gate to barcelona not to be late. IT WAS THERE WE MET M. ** sitting at a boarding gate. She was rude and selfish; she treated passengers as a scum and did not bother to explain anything.

First, I want to point out the fact that there are 155 complaints online and the average rating is one star equaling anger. I would also like to point out that the note about Iberia NOT commenting or taking part in any of these complaints is a giant customer service mistake on their part and will only hurt them. The recommended 200 words for the complaint is a joke and most of the complaints here have surpassed 500 words!

I recently returned from a flight that my wife and I travelled on in April. During the flight an attendant knocked my arm and a full glass of red wine spilled down my wife's trousers. The attendant gave us a quick apology and a napkin and left; I would have expected at least the offer of a replacement drink but that was the end of the matter.

I tried to check-in online and to add an extra luggage. The Iberia website allowed me to add the luggage and made me enter all my personal details and credit card information in order to process my order. However, I then got an error message. The check-in was successful but the additional luggage was not purchased. I was not able to add a luggage after checking-in. I called the customer service and they said they were not able to do anything. My only option was to purchase the extra luggage at the airport paying an additional 25%. After explaining my situation and talking to the alleged superior, they told me they would enter a note in the system, whereby they would explain the website failure so that at the airport they would have been able to charge me the online price.

We just got back today from Madrid in Spain. We went to pick up our bag at baggage and discovered that it had been put on another plane so we waited for it. When it arrived, it had been opened by someone in Madrid airport. We then discovered that my partner's jacket and 3 brand new shoes had been stolen when we arrived home. We spoke to someone in the BA department (they own Iberia airlines). They told us to ring Iberia so we did and when we spoke to them, they were rude and as helpful as a chocolate tea pot. I'm disappointed with them and mainly BA. As it is the weekend it's frustrating not to be able to talk to anybody else. We are extremely upset as this weekend was a special present from our daughters.

I have been trying to locate my luggage from Iberian airlines for the last 48 hours. Every time I have talked to the lost baggage line I have been told something different. The phone number for the courier service which apparently has my bag does not work, the phone number for the lost and found for Iberia airlines does not work, and no one can tell me what the name of the courier service.

Today we would say that flying with Iberia from Israel to Mexico. It is important to note that I am a student, and my friend and I worked very hard to save money for the flight and take off from work. It was not easy!! But because of your mistake "over Booking" - we and another 20 people boarded the flight today. We waited for 5 hours and no one helped us, talked to us in disgusting and disrespectful manner. Only after crying we got the option to board the flight until Sunday. We lost our domestic flight within Mexico. The hotel has been booked, we paid him, and we lost a night! Who do I now invite new flight within Mexico? Who will pay for it again? How to pay us back the extra day we lost?? We worked hard for this holiday and you hit us. You have destroyed our vacation!!!! Most horrible, no one to talk, no one helps!!!!

In December 2013, I had a ticket to fly on Iberia Airlines from Munich to Madrid at 12 noon. At 12:15, we were told the flight was cancelled. Thus began a long ordeal that demonstrated Iberia Airlines to be a company in a state of total breakdown. The gate attendant announced that we should pick up our luggage at Area E. She did not tell us where it was and no one led us to it. 300 passengers dispersed throughout the terminal until we helped one another find it.

Iberia are unable to answer the service phone to deal with a transaction that their web site rejects. No success after several calls to the Spanish number waiting for an hour each time. A call to a UK number is routed to an Asian call center with no supervision capable of dealing with rejected transactions. Staff are unhelpful and Iberia surely have the worst customer service on the planet. Flight bookings lost through lack of response.

I want to complain about IBERIA services. We booked and paid in November 4 tickets BCN-VLC-BCN. This morning, I checked my trip and could not find on the IB site our flights. I called IB and a kind lady (in French) told me the flights were cancelled. I had NEVER been advised. She said on 24 and 25 January emails were sent to me and I told her that I never got them. Finally, she said there had been a problem with the IB server and so, the emails did not leave IB! Now, I have been rerouted. Very bad! We will have to fly from BCN to MAD and from MAD to VLC on AUG 14. That is +/- okay, even if it is not convenient. I hope our bags will make it in MAD because my 2 former experiences in MAD were negative. Bags did not make it and the Lost and Found assistance was very unhelpful.

We booked our flight from Heathrow to Barcelona in July 2012. We then received an email from Iberia stating that the time of our flight had changed. When we called to check the position, we were advised by an unhelpful representative that our reservation was not valid because our first names were not on the reservation, despite the fact that they had taken our money and had ample time to contact us if there was an issue with our booking. We were told that we would have to cancel our reservation and book new flights; however, when we asked how much the flights would cost, we were told that we could not book the same flights as they were full!

Our flight was from Vienna, Austria, to Sao Paulo, Brazil. We are a couple with a newborn child. When you have a baby, all airlines automatically reserve seats in front of the place with the baby bed. But Iberia didn't reserve our seats next to each other! How can this be, if we are a couple with a baby and bought the tickets all together at the same time? Are the parents supposed to sit separated? When we complained at the airport, the attendant, Ms Yadira **, was so unfriendly and arrogant that we were simply horrified and not believing that was actually happening! She started to shout at us. Now, without asking us, they changed one of our return flights, so that we'll have to wait 9 (nine!) hours in Madrid! We'll never ever fly with Iberia again, that's for sure.

We had some terrible episodes with Iberia. The luggage was lost for 11 days, things got stolen, and we had to pay for the transportation ourselves from the airport to the house. Also, they lied all the time, and they hung up the phone when I spoke in English (read: Not Spanish). I got so pissed I created a website about them. Iberia deleted my posts when linking to this page. Haha... suckers. Now it's time for the compensation, and that process is even worse. OMG. Never Iberia anymore. Never.

locator was there, but that it had been cancelled for non-payment. I spent 45 minutes on hold with your customer service. I wish only that the 66,000 miles be used to pay for the ticket.

On 07-31-12, I arrived at Alicante Airport and was told that my flight IB 371 to Madrid had been cancelled, even though there was another flight scheduled for the same time - IB 2421. The agent was of little help. After many discussions at the sales desk, I was waitlisted onto IB 2421. Despite the fact that I had a connecting flight in Madrid IB 6253 to JFK, NY, they refused to check my luggage through to NY. I had to claim my luggage and re-check in. With just enough time to make the connection, I was also waitlisted for this flight. Very stressful and aggravating.

I have a hard time getting Iberia to credit mileage points of flights on Oneworld partners. The two occasions when I flew Oneworld partners and the partner systems did not record properly the flights I boarded, I have never been able to get the points credited. I filed 2 complaints (#** on May 22, 2010. MIA GRU rejected and #** on September 4, 2011 LHR GRU rejected). In both cases, I submitted the boarding passes and even so, they argue they cannot credit points because their system (aa and ba in that case) does not show the records that I boarded the plane.

We purchased two plane tickets from Iberia to fly from Florence, Italy to Madrid, Spain on May 24 this year (flight 5579). The plane was scheduled to leave Florence at 4:50PM, arriving in Madrid at 7:05PM. When we arrived at the Florence airport, we were told that no big planes could fly from that small airport and that we were going on bus to Bologna to fly to Madrid from there, but that there will be no delays. Thus, we had to carry luggage outside to wait for the bus under the sun and left Florence two hours later. We boarded the bus and arrived in Bologna 1:15 hour later. Again, we all had to carry the luggage ourselves to Iberia counter, they never provided any help to carry the passengers' luggage.

I had to get a rerouted flight from Madrid via Zurich as my existing flight via London was not possible due to the UK'S transit visa restrictions. I was given a wrong code by Iberia Airlines on my ticket when I was in Johannesburg to travel to Cape Town. The code was apparently supposed to be **, but was ** which means that the route was reversed. This was the last leg of my 3 day journey from Spain. My family was waiting on the Airport in Cape Town and I was so tired. I had to buy another ticket for R2000 to get me to Cape Town. I really feel done in by this and need help please. I do have the ticket information that I would like to send you if I could get an email from you.

I have flown all over the world, and never had a bad experience as with Iberia Airlines. I am still digesting just how badly this airlines treated me and other customers. The upshot of my experience is that I was forced to spend 22 hours in the Madrid airport because I missed my connection between two Iberia flights. Throughout the experience, Iberia employees were mind-bogglingly rude and utterly unaccommodating. For my troubles, I received some vouchers for sandwiches.

I traveled from Cairo to Los Angeles on 11/15/2011 via Iberia. I had 2 bags and I paid $50 for the second bag at Iberia’s counter in Cairo Airport (Cairo to Madrid; Madrid to LAX). When I arrived at LAX, I did not find my second bag. Then, I got **. My baggage was lost and I sent an email to Iberia on 1/7/2012 as per your procedures. I got an automatic reply from you on 1/7/2012. Emmaluen was asking me to send my documentation by post. Actually, I did by TNT (**; delivery date, 2/21/2012) Madrid under signatory stamp IB. After that, no reply from Iberia. So I sent 2 complaints by fax, 1st on 3/14/2012 and second on 4/9/2012. And up until now there’s no reply. Finally, I want my lost baggage or compensation.

I purchased a ticket via Orbitz via the phone to travel to Algeria with a friend of mine. The deal that was available then was with Iberia Airline traveling from JFK to Madrid and then to Algiers, Algeria. During the ticket purchase, I did inform the sales rep of my disability (polio) and requested a seat (with my friend) where there would be no one sitting in front of us or put us at seat located by the exit for there are ample place in front of me so that I can stretch my left foot (knees surgery which forces me to stretch my leg often). The sales rep of Orbitz did mention that he will put a note that I require a wheelchair and mention my seat and diet requirement, but he advised to call Iberia a day before departure to request the seat.

I had to pay $60 for an extra bag when I left Amsterdam because recently they changed the rules. On My return flight, I had to pay $120 for the same luggage. No discussion possible - very rude. Iberia lost my luggage for 30 hours and caused a miserable first holiday. Excuses? Not at all!

IB6127 from Barcelona to Miami - On arrival from Madrid and observing the long line of people boarding the Miami flight, I requested via your ground staff to purchase an upgrade from seats No 19J and 19L but was informed this was not possible. Whilst on the flight, we were informed by your very helpful staff that business class was at only 50% capacity. Could you please explain the reasoning of this? We will not be taking IB6122 on April 3, 2012 from Miami.

We were supposed to fly Miami to Barcelona and then on to Israel on March 10th.We had to change to March 17th and we were charged a change fee. Now, we must cancel all the flights due to ill health and refunds were for the original price ticket only. We understand the cancellation fee for the tickets. We feel that the refund should include compensation for the added cost of changing the original tickets.

Avoid Iberia! They just lie. Iberia cancelled my retuning flight saying I disputed the charge on my credit card. I called the credit card company and the charge of course was never disputed and I faxed the statement. I gave up after calling and calling and no help at all. 5 days later, I bought a new ticket, of course with another airline.

Iberia, who are currently planning a pilot strike on February 17th have cancelled our flights home to Europe that day. We have been put on a flight a day later, which completely ruins our trip for my husband, who will now be working just hours after arriving and meaning his elderly parents will have to drive almost 3 hours to pick me up and our infant son. We were also long haul business passengers with a skycot reserved and are now not even seated together on the flight. I breastfeed my son and am totally unhappy about having to do that in an aisle seat next to a stranger!

I fell on an escalator in Madrid airport. The staff were asked to get a wheelchair and call for medical assistance. The passengers had to assist me and get me to security. Again, we were told that there were no wheelchairs or help. I was told that I had to walk with a red coat to the gate. I was crying and in pain.

This complaint is about my trip from Miami to Casablanca. They lost my my luggage. As they told me that the luggage would be in Casablanca the next day, I stayed in the hotel before going to my destination to Khouribga. After two days in the hotel, I decided to go to Khouribga. When they called me after seven days to tell me that my luggage came, I have to rent a taxi from Khouribga to Casablanca airport, both way. I am not asking them to pay all the cost of delay. I asked them to just pay the hotel and taxi. I sent them all the documentation they ask for in registered mail.

Avoid Iberia like the plague. Customer service is non-existent. I have been trying for three months to get them to credit miles for our Costa Rica/Spain trip. I faxed them boarding passes, etc. and still no help. Talking to a real person is impossible. The airport customer service is ridiculous and the morons at the desk provide nothing, are discourteous and answers every question with "You have to do it on the internet." Seats on the planes are for midgets. Iberia ruins what should be fine vacations.

On my inbound flight to Chicago from Lagos, Iberia issued me a boarding pass with the wrong departure gate. I consequently missed the flight out of Lagos on November 19. After a bitter complaint, Iberia rebooked me on their next flight (November 22, 2011). I was coming to the USA for a 16-day pilot training course. I missed the start date. I had to wait for another 2 weeks for the next available course start date. I did this at my own expense - hotel accommodation, feeding, etc. I called up Iberia to fix a return date for my outbound flight from Chicago. All the flights were fully booked till December 28 except for December 12. I cannot remain in the USA for 2 weeks after completing my course. It’s not my fault that I missed my inbound flight in Lagos.