Iberia Reviews

Iberia offered upgrade seats for a charge and then changed the plane seat configuration moving us to back of plane coach seats and did not reimbursed us. Iberia notified in less than 24 hours of flight time after we reserved over 2 months in advanced. The 14-hour flight delay did not allow us to make flight changes and lost 1 hotel night without getting reimbursed from Iberia.

Typical company that makes its impossible to have an easily line of communication with them to resolve an issue. Also they don't have a 24 hour or even a 2 minute refund policy, so if you make a simply mistake, they take the money and run.

On 18 June at 09:15 we departed Barcelona on IB0404 to Madrid with Washington as final destination. Arrived in Madrid on time. After disembarking the aircraft, we encountered huge delays at passport control while transferring to gate S for our connecting flight to Washington. Airport personnel finally ushered us to a "short connections" line which saved us about 20 minutes. Still, due to the distance between arrival gates and departure gates, we arrived at gate S5 at 11:50. (The flight to Washington was scheduled to depart at 11:50). Iberia personnel did not allow us to board the aircraft, and directed us to Iberia customer service at gate 39. (We were told later by Iberia customer service at counter 810 that the flight did not depart until 12:30).

Bought tickets with a avíos and cash. Was given option to select XL seats at no additional charge. Two of the 4 tickets were changed to unassigned seats on both legs of the round trip. Agent at check in counter started with the standard lie of planes changed, when I said it was the same aircraft she turned extremely rude and started giving other excuses. They are humiliating and know they can do and talk to you anyway they want. Flight was operated by Level but also flew on an Iberia plane before and it was the only time my luggage didn’t make it. Their customer service at the time was awful too. There were issues with the app and the telephone customer agents as well who are poorly trained and/or just incompetent. Food was inedible. The stewardesses were helpful and friendly- that’s about the only positive.

I recently had the unfortunate experience of traveling with Iberia Airlines on a flight from Boston to Barcelona, and I feel compelled to share my deeply disheartening journey. From the outset, my anticipation for this once-in-a-lifetime trip to Spain was marred by a severe mishap: the airline lost my baggage. Upon arrival in Barcelona, I eagerly anticipated reuniting with my suitcase, filled with essential items for my stay. However, what awaited me was a shocking realization: my bag was nowhere to be found. I immediately reached out to Iberia’s customer service, hoping for prompt assistance and clarity. Regrettably, what ensued was a frustrating cycle of misinformation and contradictory statements.

The worst experience I ever had with any airlines. My luggage was delayed outbound and inbound. In addition, my luggage was damaged. IBERIA do not want to hear, accept or take responsibility. They are under the impression that they are going to force me to accept the losses. Iberia do not treat American tourists with dignity or respect. Iberia should disengage from doing business in the US. DO NOT and I repeat, do not fly IBERIA, I promise you that you will have a nightmare and ruined vacation. THEY DO NOT CARE ABOUT CUSTOMER SERVICE.

If you would like airlines to rely on Iberia is not it! Finally going on a dream trip that was cancelled due to COVID. Only to arrive to the airport and told at check in that I have a seat, but my husband does not. The Iberia Airlines solution is to wait for the flight to board and see if my husband has a seat. These tickets were booked months ago. No support to determine alternative options until then. Maybe a flight tomorrow?!? 0/2 for great experiences with this airlines. Please only consider this airlines if you have minimal at stake.

We flew from Boston to Barcelona on Sept 19, 2024. The flight was horrible. No in-flight movies and you had to pay for blanket and pillows. When we arrived, we discovered that our bags did not make the flight. We spent the next two days trying to get Iberia Air to locate my bags. We had to board my cruise without luggage. Our luggage was finally returned to me weeks later with our bags completely damaged. We filed a claim and was awarded a payment 6 months ago and to date still have not received our payment. We have contacted the company on numerous times with customer service stating this would be escalated. We have no confidence we will ever receive a payment. Please avoid flying with this airline.

Do NOT use. Economy is a cattle car, which allows the person in front to recline the seat in your face. The airplane was old and the seats had thin cushions which caused our bottoms to be sour for 9 hours even with a pillow and blanket for extra cushion. Do NOT ever connect through Madrid on any airline, it takes one hour from terminal to terminal and passport control had 2 agents for 100 people. Had we not cut in line we would have missed our flight. On return home they lost our luggage, 3 bags. The flight from Paris to Madrid landed on time and they had 90 minutes to transfer our luggage.

I purchased a ticket via Priceline for my ** friend and instead of writing full 4 name I wrote 3. I called to modify it even though it is booked with ID number and birth date and said it is ok but do it with the travel agency. I called the agency and agreed and when they called the airline they said it is not possible and I lost the ticket as No show as they did not allow my guest to board the plane. They have cheated and lied and will never use this airline again.

I booked my tickets with Iberia back in April for a trip in September, flying to Porto with my wife and our dog. I even paid extra to choose our seats—a window and aisle—for comfort. Without any explanation, Iberia changed our seats to the middle of the plane. Despite explaining the situation, we were told there was nothing they could do. To make matters worse, they forced us to check our carry-on bags, which contained all our clothes.

Flight was cancelled ‘due to weather conditions’ while there was in fact NO weather condition. Iberia was the ONLY airline cancelling flights. Had to wait til next day then connecting flight was cancelled… had to wait ANOTHER DAY. No Accommodations for unexpected expenses. Terrible food. Horrendous Customer service. Uncomfortable seats with no cushion. Hot air conditioning. Take your own bottle of water cause they’ll only give you a 4oz cup. By far the worst airline ever.

They have the worst customer service. I booked a flight to Madrid to celebrate my birthday. When I flew from Miami to Madrid, everything was fine. But when I had to return to Miami, I went through hell at the Madrid airport. I arrived on time to check in my bags so I can go home and by the time I got an employee to check in my luggage, she said there’s only two minutes left to check in for my flight because it closes 55 minutes prior to departure. They wouldn’t let me board my flight and told me I have to change my flight even though I came a few minutes before the 55 minute mark.

I purchased 2 tickets in early August. When I tried to check in, 1 of the tickets had been canceled without knowing why. I proceeded to check myself in, website was glitching, issues with setting passport dates, country of residence, etc. I chose a seat; it sold me the seat next to it! I called in about my husband and they told me to make reservation online. They could not help me with seat as I was checked in.

We were supposed to fly out Friday before Labor Day. We sat on the runway for over an hour. Then without explanation they brought us back to the terminal. The agent gave a very long explanation in Spanish about the situation. When another passenger explored her to explain in English she simply said that our flight was cancelled go collect your bags. After about 2 hours of waiting for our bags we headed home hoping they fly us out the next day. When we were told it would be 3 days before we could get out, we flew their sister airline American to Dublin with a connection to Spain. We had paid extra to have reserved seats on the sides, but understood we were lucky to be getting out so we were in the middle in the back. We knew at least on the way home we would have our reserved seats we had paid for. No, without any notification they canceled and rebooked our flight so now even though we paid for our seats someone else was sitting in them as we trudged again to the back middle. I will absolutely NEVER fly this airline again!!!

The flight itself was fine. However, my luggage didn't make the transfer in Madrid and it is only after 3 days (calling offices in France (no response)) and my calling Iberia in the US that they realized the request to have my luggage brought to my hotel was never placed. It arrived on the 4th day after landing. And now, customer service "forgot" to manage my claim, so again, had to call and wait. Bottom line, if you take Iberia, hope that all goes smoothly with the flight as customer service is worthless.

First Timer with Iberia (Business class), on my return flight, the airline lost one of my bags (the carry-on I was forced to check). 24 hours later, I called the Baggage Claim Center, and they said they found my bag (supposedly on a flight from MAD to MEX arriving at 3 am), and the following day, the bag was lost again. When I flagged the contradiction in status, the customer service rep hung up on me while calling me a racial slur. I filed a complaint with the DOT, Amex Travel, and removed the airline from our company's preferred vendors.

I had an absolutely terrible experience with Iberia Airlines. Not only did they lose my luggage, but when they finally found it and returned it, the suitcase was damaged beyond use, completely broken. To make matters worse, the airline refuses to take any responsibility for the damage and has consistently failed to provide any helpful answers or compensation. The lack of customer service is astounding. Every time I’ve tried to get in touch with them, I’ve been met with unhelpful responses and no accountability. I understand that mistakes happen, but the way this airline has handled the situation is unacceptable. I strongly advise anyone considering flying with Iberia to think twice. If something goes wrong, don't expect them to care or take responsibility. I will never fly with this airline again.

Iberia has zero respect to customers. They steal your money. If you end up with a voucher, you should know that they don't honor it. Instead they will recommend you to call on the next day again and again for a week or two until you lose the voucher. They are liars, all of them. But most importantly, they are taught and instructed to run the customers in circles. No surp by management. No surprise that Spain is in a bad shape economically. Who wants to work in fraud environment. Shame!

I will never ever buy tickets from Iberia again. I am not one to leave negative reviews about a company because I believe if you have a bad experience you can rectify it with a manager. That was not the case with them because they would not even respond to me. I bought plane tickets to travel to France in November 2024 for a total of almost $1300. One day I received an email they canceled one of my flights.

I bought tickets from Iberia on January 29, 2024 for two round trip tickets to Barcelona. Both tickets were for premium economy. Our first flight was on July 11, 2024 and at the gate we were told that we were downgraded to economy. We were given a copy of Iberia passenger rights which had a highlighted section saying that we were subject to a 75% refund on our original payment. On our returning flight (July 23, 2024) we were downgraded once again. I was told to file a claim in order to get a refund. When I got a response back I was given less than half of my original payment. Iberia has single handedly ruined my vacation and is willfully withholding my compensation. This company sells tickets on order to fill the plane then they resell already purchased tickets at a higher rate in order to get a bigger profit. This is not how an airline should do business and they should be punished for their actions.

Horrible! Tightest seating I’ve ever seen. Seat was hard as a rock. Left an item on the plane- with a tracker. Nobody would help. Literally standing on top of my item behind the wall and they hand me a paper with a website to file a claim. Went to every employee we could find and nobody would help. Terrible customer service. Stood in line and desk opened 30mins late. Then all he did was pass out the website and say they had a “process”, and the process wasn’t to get up and walk around the wall and retrieve my item.

Deep frustration and disappointment with the lack of training and inconsistent communication I have received from Iberia's contact center regarding a refund case. On Feb 16th 2024 we booked 5 tickets with a flex refund added from website https://www.iberia.com/us/ (Booking ID - **). On June 18th we called the contact center with a request to change the dates. In the same call the representative confirmed the tickets could be refunded, with a total charge of $125 and proceeded to create two cases. (Case #1 - **, Case #2 - **)

Never was "bombed" from my flight ever in my life before. Give yourself a favor Do Not Book With IBERIA. I arrived at the airport and was told I was removed from the list, as they were oversold. Also claimed I called and canceled my flight, even though I have confirmed same day with the Airline. Scammers.

I know the risk when flying coach internationally, but I never thought an airline could be so clueless or careless when it comes to its passengers. NO INDIVIDUAL AIR FLOW, which is incredibly important for someone with asthma. Packed like sardines with no room to enjoy a meal. I had to ask the person in front of me to please raise her seat so I could eat. I HIGHLY RECOMMEND, FOR YOUR SANITY AND WELL-BEING, DO NOT FLY WITH IBERIA. The customer service is horrible, and the prices are ridiculous for such a terrible flight experience. Consumers BEWARE: very small, cramped seats and minimal airflow. It was a VERY HOT 9-hour flight. I recommend bringing your own personal fan. Avoid Iberia at all costs!

First and last time taking an Iberia flight. No self check in machine at Logan airport. In order to get a printed boarding pass, I go to the check in counter and the guy forces me to check in my small stroller because the flight is supposed to be full!!! Never heard such garbage. Never again.

If you enjoy tiny seats with 0 leg room, if you enjoy horrible service with horrible rude people, if you enjoy paying for water on the plane, this is the one for you. First and last time on this airline.

Absolutely garbage airlines. The plane was so old and poorly maintained that half of ecomony plus was forcedly downgraded due to broken seats. Now we are fighting to get the refund that is REQUIRED BY LAW but support is giving us the run-around.

Hi! I am desperately trying to get a hold of a senior manager to resolve my issue from last May 2023. I have so far opened 6 case #'s!!! I am being sent over the scenic highway every time I call.. No one gives a damn! So.. I am still giving you a chance to resolve this!! **

Horrible experience with customer support of the frequent flier program. They are unable or unwilling to solve the simple task of updating an email address. Frustrating and infuriating negligence. Empty promises in every call waste of time and money

Picked up a flight in London to Madrid. As we missed our flight connection. Went to Iberia office for baggage confirmation instead of lying for an hour while they organized our bags. Upon arrival my son's bag was misplaced. Stood in line for another hour and a half to see if they could locate the bag. We could not locate our bag and told us they would work on locating the bag and send it to our location outside Madrid. I contacted the lost bag operator immediately after speaking with my Agent. I explained to him that my son is in Spain for 9 days for a soccer tournament and all his equipment is in the bag. He explained to me to buy whatever I needed and submit the receipt. I bought him a change of clothes, soccer cleats, shin pads, underwear, toiletries and a jacket. The bag finally arrives 3 or 4 days later. I submitted all my receipts and after their review they reimburse me $52.

DO NOT FLY THIS AIRLINE!! I am flying this airline for my wedding. We booked business class seats a year in advance with the expectation that we would be able to modify/change our flights. I even checked the airline's policy on changing flights which stated 25 euros to modify. After booking we needed to get to our wedding location one day early, I called Iberia to change our flight and were told due to the fact that we booked through Iberia but were flying an American and British Airways flight that they could neither refund or change our flight.

We didn't even fly with Iberia yet and I already have a negative experience with them. I booked a trip to Madrid in January, due to mine and my height of 6'2 I always pay extra for the extra leg room. I received the confirmation email with seat selection. One month before the flight I received the email from Iberia and learned that my seats were not selected. I had to pay more than I paid in January to get the extra leg room. I am not seating next to my husband during over 9 hour trip.

March 1, 2024 AGP. I was denied a ticket when I went to the airport to check into my flight by Iberia. They stated that no service animal was on my reservation, and that to be issued a ticket, the correct paperwork for a service animal request must be received 48 hours prior to the flight. I showed them that my AA app shows the service animal and all of my paperwork, but they continued to deny my request for a ticket, which I had booked and paid for through American Airlines. The people at the airport handed me a phone number for Iberia to call, which I stood there and called.

Iberia cancelled my flight and refused to refund me for seat charge. Customer Service told me to go to their website. I posted on their website and no one got back to me. After three months I called them again and they were not able to find my reservation.

Never again. If I can’t find a flight on another airline I just won’t go! Airplanes broken. 3 bathrooms for 200+ passengers. (The others were out of service.) Anyone trying to use Business restrooms were sent packing to the back. Flight attendants were rude and unhelpful. Think twice before booking this airline.

My baggage got delayed. Every one is saying different things, no one know how to help me. Also I passed through security even I had connection flight in Madrid still by the airplane and other security asked me check me again and the plane was about to take off.

Absolute garbage airline, horrible customer service. Denied airport at the gate due to an error in their system. The name on our ticket as booked was correct, they had a different name in their system which they acknowledged was odd and likely to be their error whilst at the airport. Denied boarding despite our planning, costs incorrect etc. To add insult to injury, months later the refund request was denied. Don't be lured by the budget cost - use somebody else, catch a train or walk!

They lost my luggage and have been unresponsive three months later. When I call them, they first say that I need to provide the proper documentation. When I tell them I have and am looking at the message in my computer, they say that an agent needs to resolve the case. When I ask for a number so that I can talk to an agent, they say they do everything via email and that I have to wait. I was traveling for a month. I had to buy all the essential items when I was in Europe. So, I need to be reimbursed for what I had to buy AND I need compensation for my luggage. To date, I have received nothing but the circus wheel of "try again later". It isn't worth it. Just support another business. Iberia should not be allowed to do business like this.

This trash heap of an airline randomly decided to give my seat away to someone who missed an earlier flight. No explanation. They refuse to comment on how the decision is made which passenger to bump. I booked several months ago. I tried to check in online immediately when check in opened, and the site kept giving me a random error. So don't book Iberia or you will arrive at the airport and learn that you paid to have your day wasted.