Holiday Inn Express Reviews

I booked a reservation for the one in Barcelona on Expedia. I had to cancel, but they had strict rules about cancellation, so I lost all my money. I asked if I can transfer my rooms to someone else and there was no response. Expedia customer service said that they could not resolve my issue.

The staff at this hotel were fantastic. My husband had to be unexpectedly admitted to the hospital during our stay. The night manager, Mark, and the afternoon manager, Penny, both went above and beyond to assist us. Mark assisted me with getting the ambulance and ensuring I could get back and forth to our room and into my car (I use a wheelchair), and Penny checked on me throughout our stay multiple times each day to ensure we were taken care of. Both went above and beyond to make things easier for both of us. During a storm related power outage, one of the ladies from Housekeeping also assisted me as well. Thank you for making our stay great.

Disappointed and Upset with Our Stay. Our family recently stayed at the Holiday Inn while visiting our son at West Point for Plebe Weekend, and unfortunately, our experience was incredibly disappointing. From the moment we entered our room, we were overwhelmed by the strong smell of smoke. There was no proper ventilation, no fan in the bathroom, and even the shower curtain was so saturated with smoke that it was impossible to escape the odor while showering. To make matters worse, we were on the third floor, and there were no screens or security measures on the windows—an extremely unsafe situation, especially for families with small children.

I wanna give a shout to the employee Marlo. We left another hotel due to some issues and decided to stay at Holiday Inn. I wanna give a huge thank you to Marlo for being amazing. She was very welcoming as we were already very upset about our experience at the Hampton inn up the street. She Marlo really turned around our bad experience. We had a group of 23 signing in and she handled it so well. Has everyone laughing and made it a fun experience. Thanks so much Marlo for your amazing service. I'd have you work for me anytime.

My wife and I went to a funeral in Jackson Mississippi February 5th. We checked in that evening at Holiday Inn Jackson Pearl. After unpacking, tried to turn the TV on. It would not turn on, I called the front desk and reported the problem. Front desk representative came up to our room and checked it herself and determined that it would not turn on. She told us she would have to get maintenance and would call us back shortly. She called back in a few minutes, said she couldn’t get him and that she would continue trying. We left Atlanta at 3 am, it was now 7:30 pm. She called back and ask if we wanted to change rooms. I told her we would stay in room and we would sort it out in the morning.

Rooms were clean. Staff was very courteous. Loved the updated bathroom especially the rainfall showerhead. Would highly recommend. Continental breakfast was as advertised. We were on the fourth floor so noise was. Minimal.

During a 3 day business trip, I had to put up with young adults running up and down the halls, screaming, slamming doors, and knocking on my door (before ghosting down the hall). It was absolutely chaos and incivility for 3 nights in a row. This trip was more like a Motel 8 than a Holiday Inn Express.

We booked directly with Holiday Inn Express in Welland (so I thought) for $184/night. We were charged an extra $84 for taxes and recovery fees which were exorbitant compared to other agents such as Expedia. We like Holiday Inn Express and stay often but I was unable to find anyone, anywhere who would take my concerns seriously. Even head office. It seems that Priceline intercepted my direct reservation on the Holiday Inn Express website. As a long term customer this is totally unacceptable to me so we will not use Holiday Inn Express again., anywhere! There are many hotel options that don’t treat customers this way.

I was charged the amount of a full night. They advertised free cancellation. I had to cancel the 2 night stay because I came down with unexpectedly. I could understand a small fee but to be charged for a full night is ridiculous. I will never stay at another Holiday Inn or any other chain associated with IHG.

Torrington Wyoming Holiday Inn Express steals from the disable. Reserved room, paid for room, then was told elevators are not working and haven't worked for a long time. It's only 18 stairs to second floor. Disable person cannot do stairs. Informed the hotel, called and asked ahead of time person needed elevator. Agree to cancel stay. Refunded card. Then they went and charged another card, after we left. Then claimed we stayed there, which they very well know we did not stay. Won't refund card for their fraudulent charge. Locals call them scammers.

I made my reservations for a room for two nights. I get here tired! The darn computer kept declining my card even though there’s PLENTY money in my account. I even showed my bank account details to them! Transferred MORE MONEY to my account from my savings and it STILL DECLINED! Well I got a BETTER deal at La Quinta!!!!

The room was clean and comfortable at the Holiday Inn 100 Britannia Road East Mississauga, but the staff member who checked me in was not friendly and basically made me feel like a criminal. It is a very rare occurrence for me to write a review, so when I say it was not a pleasant experience, I am not exaggerating. I felt I had to so this so that something can be done to correct it. What I wanted after a full day of travel and work, was to be welcomed at the place where I was paying to stay. Paying, being the operative word here. What happened was far from welcoming. I suggest training for your staff in the art of welcoming their paying guests. Perhaps advise them that an unfriendly (and almost accusatory) attitude is what loses business.

Ariel and Angelica are what a company wants in their employees. Kindness and so helpful in making our stay so great. Best customer service at any hotels we have stayed at ever. Thanks to these ladies.

Stayed at the Holiday Inn Express in Winston Salem NC. After a long flight and no sleep we checked into this hotel that we had booked a month in advance. We then woke up to a call at 11:30 pm stating they don’t know who we are and need to come to the front desk because they have no paperwork of us a staying here. This was extremely concerning but after giving my confirmation number they said ok and hung up. They then proceeded to wake us up at 7 AM to start the whole situation over with again. Then they charge our credit card with another rooms charges.

After confirming a room reservation on 10/22/24 around 10 pm upon arrival at the front desk I was refused access to the hotel. The clerk asked my name which I gave and confirmed it on her computer. I arrived with my wife and small pet who waited in the car while I registered. She requested ID which I provided and then turned me away saying that the hotel does not rent to locals. I live close by but needed a room because of an emergency gas leak at my home. I called the agency who made the reservation who pleaded with the clerk to help me because of the emergency and again was denied service....discrimination is against the law....

I stayed at the Holiday Inn in Cartersville Georgia. From the minute I arrived the time I left it was the worst experience. It took at least 10 minutes just to check in as there was only one person behind the counter. Sheets were pilled, toilet paper was like sandpaper, bathroom sink was slow draining, my room was 62° upon entering. Mind you it was freezing outside and the carpeting was gross. I put towels down to walk on. I got a cup of coffee from the lobby. It was cold. The hot water was not plugged in. The beds are not comfortable. The room was stark and cold. I will never stay at a Holiday Inn again. The breakfast was disgusting. When I put my toasted bagel on the plate it burnt a hole through the flimsy Styrofoam plates that they had. I had to buy a cup of coffee once I left. Their coffee was so bad.

My husband and I stayed here for one night (9/21). Girl at front desk very knowledgeable and helpful. Gave us a 20% discount coupon for dinner, she recommended. Room very clean, but very loud ac fan, no hand towels/wash clothes and shower pressure for low. We would go back, if traveling that way again.

Be sure that when you book with Holiday Inn that they do not charge you early. I booked over a month and a half in advance and they charged my credit card stating It was a holding fee. Scam artist! I have never heard of any hotel charging your credit card that far in advance for a hotel reservation and then told me they can only give back half as a refund because of their cancelation policy. This is outrageous and unethical. I will also be reporting them the BBB. Think twice and be very cautious before you book with Holiday Inn Express.

Had to pay to redeem my points. Stayed at desired location. Paid the 270$ to redeem. Supposedly I am a Diamond Elite member. Anyway, wrong room type on arrival and 2 days without internet. Ok so now I look at my account and they had given me my points back. Ok so where’s the 270? Make it make sense.

We have been staying at Holiday Inn Express for quite a few years. Always had a good experience until last weekend (05-18 - 2024 through 05- 20 - 2024). We stayed at the Inn in Victor NY. We got a handicap room on the 2nd floor. When entering, we noticed it was very warm inside. We adjusted the temp to a cooler temperature. Nothing but warm air came put. We also tried to lower the window shade to eliminate bright light. BROKEN! We called the front desk at 3 pm. They stated there was nothing they could do. Also, all rooms were booked. We decided to tough it out. We left the hotel at 6pm. When we returned at 11 the room was hot and very humid. We called again. This time they stated there nothing they could do. We left the room door open to allow the cooler hall air to come inside. After 30 minutes we decided to go to sleep.

I have been staying at the Holiday Inn Express Jenks, OK for SEVERAL YEARS. I come to Tulsa to play Texas Holdem at the River Spirit Casino 1.6 miles away. I have had good relationships with all of the employees there until now. I spoke with Andrea today, who was both rude and belligerent. She advised that her records only go back a year, and confirmed that I had stayed there 5 TIMES last year. (They were booked up once, so 5 out of 6 times last year.)

To all fellow veterans, active duty, and retired servicemen. Holiday Inn Express does not have a veteran discount program. Do not stay at this establishment. Run away fast. They are also super expensive, at $300 per night. The other oddities comes when the establishment is about a block and a half from Georgia Southern University.

The staff was beyond amazing.The front desk mostly. So my room first off smelled like a pack of cigarettes really bad. Then my kids found the Stamina packaging with the empty bottle on the pull out couch. So the cigarette smoke smell just was terrible in the room. I am not sure if they just use that room and smoke. I looked up and there was a bag over the smoke detector. I was so tired that I could not debate or cancel my plans altogether. I just left the room. Sprayed and rest when I could. I usually go to the Hilton but this weekend was different unfortunately for me and my kids. SMH.

My reservation was **, it was canceled by a manager. He did call me twice but I was in a meeting. I couldn't answer and I got an cancelation email about my reservation at 810pm. I called the hotel back around 9pm and asked them the reason, I found out that the hotel tried to charge on my old credit card account. I did update my new credit card account 2 days ago, and he didn't use it. I called customer relations 3 times, talked to 3 reps, 2 reps hung up and only 1 called back but she was useless, she didn't care about my stays because most hotels around lake forest California were full and others were higher than what I booked, I requested her to help me the price. She said she was a highest to make decisions, she couldn't help customer especially me, she only supported the hotel policy.

I have been staying for a few months and never received points because I use a 3rd party to book room. That is crazy and I'll tell my company to never book with them again. Hilton is better. Will receive points with 3rd party booking. Tell your company to not book with Holiday Inn Express or any IHG. They don't care. They said they have other people that stay and don't need my stays...Lol crazy. Let's see them get nothing. They do not care at all.

Holiday Inn, Andover, KS Nov 13, 2023. Bathroom failure. Toilet wouldn't fill. Knob fell off in shower. Spout loose from wall. Caulking was awful, sloppy and 3 different colors. Sad. I recommended it many times. I love the peaceful location.

This hotel chain is horrible. You're much better off going to any other hotel. Please save your money, time and frustrations!!!! This specific location is very unsafe - if you're from Edmonton. I wouldn't recommend staying here. I have multiple instances where IHG/Holiday Inn have fallen short by miles.

Absolutely the WORST hotel experience ever. I am a platinum elite member of IHG and always use the app to book my hotel rooms. I commute and stay over 150 nights annually, I always book the best deal I see. I was on the toilet when a front desk clerk was trying to call me and then came to my room and knocked loudly on the door stating that my credit card was declined and that I need to come up with $468 immediately with no initial explanation as to why there were changes in the charge for the room.

We have written to Holiday Inn Vacation Club about our Orange Lake Resort unit requesting to be released for ownership. It is paid in full as of 2012. We were notified that we can not be released from ownership (I guess forever) even if we die. We feel we were mislead and uninformed about the implications of our timeshare upon our death.