Holiday Inn Express Reviews

The staff was beyond amazing.The front desk mostly. So my room first off smelled like a pack of cigarettes really bad. Then my kids found the Stamina packaging with the empty bottle on the pull out couch. So the cigarette smoke smell just was terrible in the room. I am not sure if they just use that room and smoke. I looked up and there was a bag over the smoke detector. I was so tired that I could not debate or cancel my plans altogether. I just left the room. Sprayed and rest when I could. I usually go to the Hilton but this weekend was different unfortunately for me and my kids. SMH.

My reservation was **, it was canceled by a manager. He did call me twice but I was in a meeting. I couldn't answer and I got an cancelation email about my reservation at 810pm. I called the hotel back around 9pm and asked them the reason, I found out that the hotel tried to charge on my old credit card account. I did update my new credit card account 2 days ago, and he didn't use it. I called customer relations 3 times, talked to 3 reps, 2 reps hung up and only 1 called back but she was useless, she didn't care about my stays because most hotels around lake forest California were full and others were higher than what I booked, I requested her to help me the price. She said she was a highest to make decisions, she couldn't help customer especially me, she only supported the hotel policy.

I have been staying for a few months and never received points because I use a 3rd party to book room. That is crazy and I'll tell my company to never book with them again. Hilton is better. Will receive points with 3rd party booking. Tell your company to not book with Holiday Inn Express or any IHG. They don't care. They said they have other people that stay and don't need my stays...Lol crazy. Let's see them get nothing. They do not care at all.

Holiday Inn, Andover, KS Nov 13, 2023. Bathroom failure. Toilet wouldn't fill. Knob fell off in shower. Spout loose from wall. Caulking was awful, sloppy and 3 different colors. Sad. I recommended it many times. I love the peaceful location.

This hotel chain is horrible. You're much better off going to any other hotel. Please save your money, time and frustrations!!!! This specific location is very unsafe - if you're from Edmonton. I wouldn't recommend staying here. I have multiple instances where IHG/Holiday Inn have fallen short by miles.

Absolutely the WORST hotel experience ever. I am a platinum elite member of IHG and always use the app to book my hotel rooms. I commute and stay over 150 nights annually, I always book the best deal I see. I was on the toilet when a front desk clerk was trying to call me and then came to my room and knocked loudly on the door stating that my credit card was declined and that I need to come up with $468 immediately with no initial explanation as to why there were changes in the charge for the room.

We have written to Holiday Inn Vacation Club about our Orange Lake Resort unit requesting to be released for ownership. It is paid in full as of 2012. We were notified that we can not be released from ownership (I guess forever) even if we die. We feel we were mislead and uninformed about the implications of our timeshare upon our death.

We checked in on the 31 of August. It was late. We went to sleep only to find when we woke up at 530am to find roaches all over to Kitchenette and dining room table. I went to the desk staff and she stated that she was grossed out and would right away move us to another room. I told her that would be fine only because we had stayed there once before and nothing like that had happen. I told her I would like to speak with the management because I felt that I should have a reduction on my bill or stay for nothing. When I spoke to the management Shelby she stated that because I moved to another room the only thing she could do is take 20 dollars off my bill which was 549.00. If you choose to stay in this place do at your own risk. I know I will not be back.

Do not expect good service or trustworthy employees with Holiday Inn. I have had issues with them, their timeshare, and their customer service departments since I bought it. This is a nightmare I would never recommend to anyone. I have only used the timeshare twice due to them never having dates available. Both stays were substandard. The first room was so terrible my parents had to be moved into a new room due to it being so dirty and the shower not working, but it was not much of an improvement. During the second stay, that room was also terrible and outdated. It was during this stay they told me that upgrading to 50,000 “Signature points” would get me in better rooms and better sections of the resorts. These points don’t get me into any signature rooms.

I was treated awful! I made it known when I called I would I needed a room that had an adjacent room for my 30 year old daughter near Midway Airport. She needed to get a flight back to Atlanta. We were there for our Mother's funeral. I was assured (because I asked several times - at least 6 times), would I have a room adjacent to my wife and I. I was told I would and they saw no reason why I would not. I also asked about parking fees, and again, none were disclosed. Nice clean hotel, no complaints about that. But when my wife opened the door adjacent us, there was a couple in the room in the bed. She was, and is still startled.

I was in Columbus Ohio...Staying at the Holiday Inn Express 4041 Hamilton Square blvd in Groveport...They really treated me like family from day one...whether it was a friendly conversation at breakfast or in the hallways...the staff was very friendly..Ms ** Serving breakfast to the head Housekeeper Marleane...Didn't want for anything..while there...I can honestly say that by far the best.

Walking into the lobby, after staying at Hampton Inns, was like walking into a high school locker decoration of a hotel lobby... In other words a child's idea of what a hotel lobby might look like. When I got to the front desk, I found it a little unusual that one person stood sideways with her back to a video log screen of at least 12 cameras or so around or in the property. She was not the person who would help us and didn't really acknowledge us until we were engaged with speaking to the second woman at the desk. I told her my name. When she asked for ID, I said that the room was reserved under the credit card of my friend and had my friend offer his ID and credit card as he had at every other hotel. She recoiled. She said no. She wanted the ID for **...the last name the room was reserved under. That was a first for me but caused the front desk person to seem suspicious of me.

IHG Gold Elite member, very experienced with Holiday Inn… Many reviews read after our stay in Globe, AZ validating our experience. Upon check in was told that the elevator was broken due to a power outage a week prior. It’s been broken for years… along with the hot tub, ice machines, access pads, you name it. Asked for a 1st floor room, nothing available. Lots of complaints from elderly and handicapped folks carrying luggage up the flights of stairs. I tried holding my breath up the stairwell, it smelled foul. Hallway was filthy. This smell throughout the hotel went back to 2019 according to other reviewers. Room was dirty, missing linens. Bugs, cockroaches everywhere.

Booked online and pre-paid with Priceline for wrong room type. Cancelled reservation and made new one for room type I wanted. Got to Hotel In Lawrenceville, GA went to room and they put me in room that I didn't book and it was not very clean. Went back to front desk. The agent tells me they are booked up and that's all that is left. I explained I booked several weeks prior to my arrival. How you can't accommodate me? The level of respect that they give to 3rd party reservations is terrible. I paid in advance and should of been guaranteed my room. Stop overbooking in the hopes someone cancels at the last minute. I have stayed at this location before and no issues. The carpet in the Hall was dirty and the room was not fresh and seemed that it wasn't sanitized properly. This was the worst vacation I ever had. Will not stay here again.

Holiday Inn Express, Pembroke, Ontario, Canada. We arrived around 4 pm Sunday afternoon and registered at the desk. We were told the room was not ready and that the cleaning staff were working on it. I asked when the the check in time was. We were told 3 pm. We were told dismissively to sit down. I asked to speak to the manager. We were told he was unavailable until Monday. I asked to speak to someone in responsibility as the young woman I was talking to was curt and being defiantly obstructive. She declared there was no one in responsibility. She again told us to sit down.

On Memorial Day weekend 2022 we stayed one night in Omaha NE Central location on Dodge St. While unloading our luggage, the wheeled cart supplied by the hotel rolled away on the inclined driveway and when my 70-year sister grabbed it, it spun round and hit her in the face causing her to bleed profusely. Upon entering the lobby, no one was at the front desk. I cried 3 times for help. We needed something to stop the bleeding which was running down her face and covering her chest. Finally, the clerk came and got her a wet cloth. The reaction of his co-worker was her dismay that someone was bleeding on 'Her" floor.

I have been staying at Holiday Inn Express (Formerly Red Lion) on my trips to Portland during the past 4-5 years. While I find it to be a great, convenient location, I must also mention the services of the hotel has been outstanding. During most of my visits, the front desk staff members Ms. ** and Mr. ** has always helped me with all my needs to a point where if I owned a business in Portland I would offer them a job. During these unusual times we live in, Holiday Inn is lucky to have such quality employees. I also feel the overall image of the hotel has enhanced with the new franchise.

I noticed two authorizations in the middle of the night on my debit card. I called my bank immediately. After I got off the phone with them, I thought I would be courteous and give the hotel a chance to retrieve their money from the thieves using my card for two of their rooms for two nights on a stolen card number (I had my card in my hand). Knowing this business would not only lose the funds from my chargeback claim plus losing the money for the rooms. I thought I would do a nice thing for them. The auditor said he would tell the manager. The authorizations did not process that night so my bank did not finalize the provisional credit which takes 10 business days.

I had a prepaid reservation for a 2 Queen beds room at the Holiday Inn Express Hotel & Suites in Belmont, CA on 5/21/22 for 2 nights through T-Mobile Travel (aka Rocket Travel, Inc.) (Confirmation Code **) but when I checked in, all rooms were booked and they only had 1 King bed. When I stated I had a 2 Queen beds reservation, the front desk clerk stated that their reservation system did not show I had a 2 Queen bed reservation but instead showed "Open room" so I had no choice but to accept the King bed room #311 which was completely unacceptable. When a room type has been reserved and pre-paid, I expect this room type to be "reserved". I don't know who (T-Mobile Travel or Holiday Inn Express Hotel & Suites) messed up but hotel guests should not have to deal with their error.

Had to cancel a reservation when our flight was cancelled. Despite calling to cancel nearly 24 hours in advance, we were charged a “cancellation fee” — which is defined as the full price of a one night stay. We kept being told by the reservations desk that it was up to the front desk who in turn said is was up to the reservations desk. The strategy was to keep transferring us back and forth until we gave up.

The hotel is not cared for very well. We had to switch rooms 3 times due to room issues (running toilet, mold, clogged sinks, broken closet doors and broken draws, etc.). The cable TV conked out for a period of time, staff does not seem to care nor apologetic. Housekeeping does not replenish towels or clean the room adequately. There is clearly a humidity and mold issue as the hallway on the 3rd floor smells exactly like a dirty, wet dog. First room had an air purifier/humidity control and we were not comfortable with explanation as we have never had a hotel room that required this. Old spring mattresses are uncomfortable and you have to have freezing cold water hit you to turn shower on as the handle is 18" above the shower floor and under the faucet forcing you to stand in the shower to turn it on. Never seen anything like this before! There are much better hotels in the area! Stay away.

I am still in a state of shock from the experience we had this past weekend with Holiday Inn Express, an IHG hotel. We had driven six hours from out-of-state and just minutes before we arrived at the hotel to check in, we were notified that our reservation was canceled due to "maintenance issues." It was Labor Day weekend in Las Vegas. I made these reservations on June 7th, THREE MONTHS IN ADVANCE. The front desk clerk was callous to our situation and very vague about the "maintenance issues" and I have a hunch that the hotel gave our rooms to last minute customers at a much higher rate.

If I could leave 0 stars, I would. I booked and paid for a room back in July for this past Friday, September 3rd and selected early check in so my bridal party could get ready before my wedding. We showed up at 11:10am and were told that the hotel booked up the night before and there were no available rooms. When I explained I already paid for early check in and my reservation clearly states check in at 11am, all she said was, "Oh I understand that and I might have to refund you your money." The parking lot barely had any cars in it, so it didn't appear very full.

Holiday Inn Express, Vicksburg, MS, Wet Carpet could there be mold?, Desk Chair that was broken, Bathroom door would not lock, Bathroom floor was sticky. The "We Want You To Be 100% Satisfied with Your Stay" sign they have on the wall means nothing to the front desk or the corporate office. We were on a ten day road trip, this was our last night, we had no complaints of any of the other hotels we stayed in. In fact it was a perfect trip. Hate we had to end it on this sour note,.

Spent two nights at Holiday Inn in Clark, NJ at $130./night, the most we paid out of three other hotels. So disgusted to find no ventilation in the bathroom, particularly during a pandemic. Also, we were locked out of the bathroom and had to call maintenance to open the door and then the door would not stay closed. The crud coming from the bathroom sink was sickening. If you don't want to catch anything I would not stay in this hotel.

My husband is a disabled veteran. We attended a turkey hunt in Northern Indiana this weekend. Appalling the Holiday Inn Express in Plymouth IN. Would NOT accommodate this hunt because there were too many wheelchairs! UNBELIEVABLE! NEVER STAY AT A HOLIDAY INN EXPRESS if they cannot accommodate disabled people.

Conveniently located in Newport Beach, near restaurants, freeway access, free breakfast and comfortable beds and clean room. Coffee maker and refrigerator and iron board in the room. Quick check and check out.

While booking a room at a Holiday Inn Express, we were asked if we would be interested in a free trip and gift card if we participated in a 60-minute presentation while there. When we arrived at the Smoky Mountain Resort for this package, we learned that we would not be staying there, but at the Holiday Inn Express. This should have been a red flag to us!

On our 7 week trip out west in the fall of 2019, before Covid hit fortunately, we stayed at hotels set up during the planning phase. The majority were Holiday Inn Express. This chain never fails to be wonderful. The beds are super comfortable, the rooms are clean and decorated nicely, and there are no unpleasant surprises. The continental breakfast was always good. I will always go the Holiday Inn Express route if at all possible when planning a trip.

I checked into the hotel Sunday evening March 7th. The lady at the desk I wish I remembered her name but she was the only nice, sweet, helpful and accommodating person there. The room I booked wasn’t available due to it still not having a final inspection since it’s a new hotel. So she gave me a free upgrade to a suite. I booked for one night but extended my room every night, paid in full, and paid my $50 deposit each time. When I extended my room March 10th (can’t remember if it was this specific day) there was a gentleman working the desk and he helped me extend my room that morning but was having a lot of trouble with the computer systems. It took him about 30min to extend my room in which he also accidentally charged me twice for my deposit, which the sweet lady helped fix and adjust for me. We had also started having me book my room to extend directly through the hotel instead of Priceline to make it “easier”.

First I would like to say I stead in a Holiday Inn Express in New Orleans on 936 Saint Charles. They do not have free parking, upon my arrival I was not given the option to pay for parking inside the Hotel. With that being said I had to go out in the rain out of the comfort of the bed to pay a parking meter which was frozen up at 3:38 in the morning, could not add money. Then about 9 a.m went to see if I could add money I received a BOOT ON MY VEHICLE. SO I WAS VERY DISAPPOINTED. DO NOT USE THIS HOTEL. THANK YOU.

Horrible customer service since the day before I called to ask a question and the young lady did not want to give me her name. I asked for her name to have a more personal conversation over the phone and she refused. She hung up not once but three times. Second time I called and amazingly shocked I asked her why did she hung up and she said because she did not have to give me her name. Then I asked to speak to manager and she also refused saying the manager was not on site.

I had a funeral to go to so I booked a room, the online site said free full breakfast, pool! Well the breakfast was snack bars, orange juice, yogurt and such, to use the pool we had to reserve it, but since we had the funeral services we were on a strict time limit so my granddaughter wasn't able to use it. We set the AC at 60 degrees and still could only use a sheet because the room was warm. I will never book at the centre court in bryan/college station holiday inn.... They need to change the website information and let people know there is NO breakfast and the pool can't be used at out leisure. Otherwise IRS false advertisement..

My family stays at Holiday Inn Express when we can during travel, because the rooms are clean and have everything we need during our stays. The family really like the breakfasts they have here! Checking in and out of Holiday Inn Express is always easy and hassle-free. We can usually find a Holiday Inn Express near whatever route we're taking, and when we can't we sometimes will make sure to veer off from our planned route in order to get to a Holiday Inn Express and stay there.

Holiday Inn Express has been a great experience. So much so that we became members and we recommend it to anyone we know that is traveling. We have stayed at several different Holiday Inn Expresses in the past 6 years and we have never had a problem.

Every time I’ve been to a Holiday Inn Express the people are always professional off the price is good and even got free breakfast. Now that’s amazing. So I would highly recommend for an inexpensive hotel as you’re traveling to the United States of America.

Looks like they need to invest more in renovations because at this time the scale value for the money is not there. The atmosphere is an oldish one with instilling and hard to breathe feeling. Maybe is too expensive to renovate at this time but it needs that.

At this price point this is a very good hotel. Most of the Holiday Inn Expresses I have stayed in have been on the newer side. The rooms are clean and modern. The staff is very helpful and friendly. The breakfast is a bit better than other chains for the same money. I travel for work so this is the best option in my price category. I will definitely stay again.

My family and I have stayed at Holiday Inn Express several times. The staff is always friendly and accommodating to our request without any issues. The beds are always clean and crisp with several extra pillows in the closet. The pool is always clean and ready.

Good hotel depending which Holiday Inn you are staying at, customer service is ok. Could be better at making you feel welcome & prices are great for an overnight stay! Definitely would recommend out of all the hotels I’ve stayed at.

Two weeks after we moved into our new home, our water pipes broke in our new home, we were forced to live at the hotel for 3 months while our home was repaired. Fortunately, we stayed at the Holiday Inn Express, and other than the event itself, we couldn't have been happier. We awoke each day to a great, free, breakfast, which was also the time we had prearranged with the staff to clean our spacious, modern suite. The staff were all friendly, and helpful too. We couldn't have been happier being stuck in the predicament. I wholeheartedly recommend this company!

The Holiday Inn Express is always nice and clean; usually located in an convenient location near an interstate section. Most of the Holiday Inn Express I have stayed in have comfortable medium, firm mattresses. The pillows are okay but I prefer a more firmer pillow. My last stay at a Holiday Inn Express was September 28, 2019 in Chattanooga, TN with family and friends for a surprise birthday party at a nearby clubhouse. There was a sufficient clean and well lighted area for us to gather and a fellowship in the lobby. We had access to several computers that were actually user friendly. Staff on duty were very polite and accommodating. There was a nice continental breakfast and of course, excellent coffee. The price is always is affordable and reasonable. I highly recommend Holiday Inn Express.

Holiday Inn Express is a real nice hotel to stay for family vacation. We have experienced several Holiday Inn Express around the world. The one in Bali Indonesia a resort on ocean is the best we have found so far. It has great ocean view. Service was excellent. Hotel was very clean and the morning breakfast buffet was awesome. We also liked very much Holiday Inn Express in Queenstown New Zealand and Melbourne Australia. One in Vancouver Canada is also great place to stay. Domestically we like one in Colorado. We were never disappointed in any Holiday Inn Express hotel. Great work. Keep on good reputation.

I always go to Holiday Inns. Only hotel I stay at. Everything is clean, smells good, smells clean. Have never been to any H.Inn that didn’t meet my needs. I ask for bottom floor, I get a bottom floor. I call ahead and ask to turn a/c inn, it is on and cool when I get there. Paperwork is waiting on me. Love it.

Experience with this hotel chain has varied. In general Holiday Inn Express is a solid hotel that I choose when traveling if my flight is delayed and need to catch an early flight. I travel a lot for work so this is a hotel I always look for and try and book if possible. Canadian Holiday Inn Express hotels are much cleaner and the staff north of the border is superb. I have stayed with my wife on vacation and she also likes the hotel chain and we get a good night sleep. This is a solid hotel chain - just ask anybody who travels often. This is their go to chain for consistency! Only wish the reward nights can be used with better consistency for my wife when we travel together.

I like the staff at Holiday Inn Express, starting from Check in to the House Keeping everyone is very friendly & helpful. Morning breakfast with both warm & cold & lots of fresh fruit is a best way to start your workday.

Excellent value and comfortable at every location we’ve visited. Fine service, respectfulness and helpful across the country. Highly recommended from others as well as our high recommendation to other travelers.

We love not only the great deals in that hotel but also we love everything that they serve in that hotel. We really had great fun with my family. It was a relaxing trip to travel and stay there with my family.

I stayed at a couple of Holiday Inn Express and was always completely satisfied. One that I had especially loved was in the San Francisco area. Not only was the price and reviews really good but the amenities were exceptional! Their breakfast was good, they had snacks and coffee in the lobby. They had fire pits and smores night. They had free bicycles to ride. They were located near a beautiful bike paths situated near an estuary. The room was modern and clean. The reception people were pleasant and very helpful. I would definitely revisit again.

We stayed for a family trip. There was about 60 hours. We had a good time. They were very accommodating though some of us are elders. We had good do you need yours. We had a great time and they were very accommodating.

I was very upset with the customer service. No help whatsoever. The prices seem to keep changing day by day and they didn't want to come date me. Ask for housekeeping and they seem to have a problem with it. Stayed for months and nothing was done.

I've never been disappointed when staying at Holiday Inn Express. The rooms are clean and inexpensive, and the staff are friendly and helpful. I've never had an issue when staying there, and when given an opportunity to stay at a hotel in an area, I always choose Holiday Inn Express.

Have stayed at Holiday Inn Express several times for Special Olympic trips. Several teams from across the state pack this hotel for Special athletes and always go above and beyond for all of the guests!

Nice clean hotel and room and nice dining room good was very good. Price too high for me to keep coming back but we splurged this one time. Staff was very nice and helpful for our needs.

The staff is usually very helpful and the rooms clean. The rewards program is beneficial to those who travel frequently and their free breakfast makes it easier to get up and on the road sooner and saves stopping for breakfast on the road.

Long trip cross country, driving. Very tired. Got to our room, next door guest very noisy, children jumping around on the floors, bumping walls. Front desk was very accomodating, spoke to the family to quiet down..mind you it was late evening. Finally got a good night's rest, breakfast, check out a breeze.

Holiday Inn Express which is part of the IHG chain offers a consistently predictable motel/hotel package for the more economical traveler. They are found in cities, airports and on the road. They are no frills but when I travel especially by myself as a mature woman I feel comfortable and safe wherever I have been in the world. Usually staff are very helpful and frequently I have received room upgrades. I have not stayed at one since the pandemic lockdown started in the US but have read their protocols for cleaning which I think are very thorough. I look forward to getting on the road soon.

Two sentiments: Horrible and never again!

Coronavirus. I made a reservation with Holiday Inn Express but had to cancel 10 mins or so after due to client refusing a face to face due to virus going on.. Called and hotel doesn't want to refund $280 due to policy.. I find it very insensitive due to the circumstances and timing of cancellation....if this is how they care to take care of their customers I'll take my business and recommend to as many as I can to take my business elsewhere.. Upset.

The entire night I heard doors opening and slamming and people going in and out. This is supposed to be a hotel. When I called up the manager, he refused to do anything. I was advised to use ear plugs. Seriously? Why can't people follow basic etiquette and why doesn't the managerial staff do anything?

The housekeeping staff comes to the rooms perhaps once in a while. No one takes care of trash and the bathroom smells weird. You have to keep on requesting to get your room cleaned. Stay away from this place.

We booked our hotel room at the Holiday Inn/Newton Falls, Ohio via Expedia. I booked it for three nights, on the trip up I received a phone call from work and I needed to cut my trip short. So when I got to the hotel I asked if I could cancel one night the young lady said since I booked from Expedia I had to call them.. So the next morning I called Expedia. They gave me the runaround and finally told me I had to talk to the manager for approval and then they would give me my money back. Well I spoke with the manager the next morning and they said they couldn’t give approval the general manager had to since the room was already paid for.. I asked if the general manager could call me and I was told they would contact me via email.

Make sure if you are an IHG member and using your points that you get the dates correct. I just lost 15,000 points and I caught the mistake 5 minutes after I booked the reservation. Dont see why a person that is a platinum member can’t cancel but oh well. I guess we all live and learn. Maybe time to explore other hotel options.

The Holiday Inn Express on LBJ Expressway in Dallas Texas is very impressive. The staff is so helpful and nice! Especially Edwina, Padro...and Dawn in the kitchen! The hotel is very modern... the most I’ve ever stayed in and everything is clean with all the amenities available you could ask for. The breakfast is top notch too! Would highly recommend. They even let our grandchildren use the pool even though our daughter was staying at another hotel.

My wife was injured at the Naples Florida south Slipping while getting into the shower. The floor is glossy porcelain and is inherently dangerous. EMS was called and she was transported to the local hospital. The General Manager NEVER called to check on her status until I reached out TO HER 2 days later. She was even on the premises at the time of the accident. Corporate was called and they have in their file not to speak to me that the affair was directed to their insurance carrier. Talk about total insensitivity!!! Makes me think that just don’t care, “So sue me.”

I thought I had left a pair of boots and later found them. Staff was so helpful and it is a good place to stay. Very professional staff, clean room. This was Holiday Inn Express in Hope Arkansas and this was on December 21 2019.

Recently stayed at the Colorado Springs inn off Fountain Drive. Beautiful view from my room and great service and location. Last year I stayed at the Holiday Inn downtown Colorado Springs and it had even.

I booked a room at the Holiday Inn Express in Newport Tennessee, and about 1 am there was a total power outage. We were staying on fourth floor so it got hot and couldn't sleep. We left the room in the middle of night and of course no elevator. We then proceeded to the stairs and no lights in the stairways, totally dark. Then in the morning when we were planning to move on of course no hot water for shower. Went downstairs and no breakfast. I asked the manager for my money back. They said they couldn't do anything with no computers and would have to talk to their GM.

I was making a hotel reservation with IHG Holiday INN Express Amsterdam - Sloterdijk Station on October 7, 2019 at a price of 516.34 euros. I was told to provide my card details just to secure my reservation without my account been credited. Unfortunately my account was credited two days later. The most serious crime was I provided just my card number without the pin or code behind the card, and still they managed to get assess to my funds within two days. All efforts to reach them via email or telephone calls has been fruitless. Please all should be aware of IHG rewards club. This is a complete scam

I called IHG Rewards to make a reservation in Sept for Keene, NH. I had an anniversary night which is free and I could use points and cash for second night. My reservation came to 202.00 instead of 455.00 I called back to ask a question and rep said I needed to call Keene Express direct and speak to a manager. About points and cash, but I had to call either 11 pm or 6 am to speak to a manager, no one was able to help me in the evening. IHG DIDN'T HAVE AUTHORITY. I never heard of such a thing. 4 calls later finally it was ok. Got to hotel and my bill was $455. No anniversary night, nothing. Manager didn't have the authority to change anything and didn't call IHG, also was not told lobby was under construction, that didn't matter. What mattered was not one there made a decision or wanted to. Or IHG direct. Needless to say we left. Hello BEST WESTERN. Goodbye Holiday Inn.

I found a bedbug in my shower. I told the girl at the front desk. She sent a housekeeper up to check it out. The housekeeper said it was a bedbug and flushed it right away in the toilet. And apologize. I checked out a day early. The young lady at the front fest kept apologizing but didn’t offer to take anything off the room. This was at The Holiday Inn Express &Suites in Hammond Indiana. 2918 Carlson Drive, Hammond In 46323.

This is the absolute worst hotel experience of my life. The first room we got was not vacuumed but otherwise looked decent. We went to sleep and woke up to bugs crawling on us and being bit. We collected them in a cup and took them to the front desk. Got another room. It had mold and was filthy, had not been vacuumed or wiped down, the sheets had obviously not been changed. So we checked the bed to see if there was bugs and sure enough. Collected them in a cup took them to the front desk. Was offered ANOTHER room and this time we stripped down took showers bagged all of our belongings up and walked to the next room in towels only. Of course there was bugs in this room as well.

Upon check-in at the Holiday Inn in Simpsonville, SC, I was told my military ID was not a valid form of identification in a very condescending manner. I wish I had just simply left at that point. Twice the next morning maids just walked into the room without knocking. Finally, I packed up and just left the hotel. I am a Spire member with IHG and have never had any of this happen at any other location. This was my first and last time staying at this hotel. I have also asked that none of our personnel be booked to stay here. Horrible service and personnel.

I stayed in Holiday Inn Express at Hilton Head, SC between 6/14/19 -6/17/19. I was assigned to room 325 (at checking). I was told all rooms are full. The A/C was not working and I was OK with it for the first couple nights - until my 3 and 4 year olds started complaining. The Hotel's internal phone system was not working. So, on 6/16/19 starting from 6:30PM, I started asking the Security Guard to call Maintenance for the A/C.

We stayed in Holiday Inn Express, Main St., Houston, TX. Upon getting into bed we noticed fresh blood on our top sheet. The night manager refused to provide a fresh sheet and became very argumentative. A huge emotional argument occurred with no new sheet. I have never experienced anything so terrible in all my hotel stays. This is the short version but what a nightmare for us 74 year old seniors.

Being factual is what I do. I rented 4 nights for my family in the Holiday Inn Express in Brighton, MI off 23 (freeway). Looks great! Check in was a bit iffy because they had not attached the fax I sent over for my son to check in. They finally found it and all was well. Went to the pool. Very nice. The room was excellent with a great bathroom. The cleaning crew was super great. The breakfast crew was also great. The only thing we found to be unacceptable is the General Manager of the hotel, Eric. He was rude. We got locked out of our room 2x because of the keycard being expired. We extended our stay and they didn't update the keycard.

The front desk attendants were clueless as to local amenities and didn’t seem to care about our comfort. Room was not made up until after 4pm on the 1st day, not at all the 2nd day. I had to call 3 times for fresh towels. The card keys I was given continually failed and I had to go down 3 floors at least 10 times during my 3 day stay. Front desk staff could have cared less. Kept telling me my cellphone was causing the problem. Clueless... I’ll never stay in a Holiday Inn again.

My husband and I stayed at a H.I. Express in St. Augustine, FL for a week while visiting our grandchildren. Our last night we came back at 10:00 and smelled smoke. I worried the hotel was on fire, but we didn't report it. My husband said he thought it smelled like **. We came home and checked our bill to find a $100 charge for cleaning our room. We inquired about it and were told it for smoke in the room. We said we don't smoke and they said it was for smoking **. What a joke. We are 65 years old. My husband argued with them and they said rooms on both sides of us were checked and were clean. It had to come from somewhere. We never used maid service, only got clean towels but it had to come from somewhere. They implied that we were lying. They lost our business. Unbelievable!! Never again. Do not stay at this hotel. They will accuse you of whatever they want to make money.

Pool was nice. Free breakfast was good. The room was good size. Bed comfortable. Access the hotel was easily located close to the expressway close to Walmart. Many good restaurants close to hotel. Some even deliver. TV was big. Many movies available.

I come to Holiday Inn Express whenever I travel but they missed the mark this time. I recently checked in at a new location built less than a year ago. However the comforters in my room had brown spots under it. Perhaps requesting to have it cleaned may help. But the standards of clean here worry me.

Today I checked into this dump and while waiting in a long line some woman that had already been in the hotel comes down and breaks in line. At first the man working at the desk told her she would have to wait until he finished with the people in line as he should have. Some crazy lady in front of me said she could go. The clerk should have never let her go in front of people that had been waiting in line. I will never come back here and I don’t want to be here now.

I booked my room at the Holiday Inn Express in Ft. Payne Al 5 weeks in advance. I called twice a week to make sure everything was OK and I was assured each time everything was fine. I traveled 17.5 hours by car and arrived at approx.11:45pm. All I wanted to do was go to bed being extremely exhausted. Upon arrival there was a note on the door stating "Sorry,we are under construction, sorry for the inconvenience". I traveled with 2 business partners. We were awoken at 7am from the loud work being done. We went downstairs for the free complimentary breakfast...not so good. We went back to our room only to find a note placed on the door "sorry, the water will be turned off from Noon to 6pm." We then decided to go lay out by the pool because the weather was good, in the 70's and the women wanted to get some sun. Of course the pool was closed.

If I could give 0 stars I would. We booked a King Suite through Booking.com on April 12th for 3. Upon arriving on May 24th, we checked in only to find our room did not have a pullout or extra bed for our child. We went to the gal at the front desk and she said they had no pull out couches due to a remodel. We asked to be moved to a different room only to be told they were booked and had 15 rooms out of order. We asked for a refund and was told that she couldn't give one because we used Booking.com.

I made a reservation for the Holiday Inn Express & Suites Savannah N- Port Wentworth on the Holiday Inn website on January 11 for travel dates of May 24 - 26, 2019. Today by luck, I decided to call to reconfirm my reservation and I was told that the hotel opening date has been delayed and that my reservation is not valid. When asking what I am supposed to do! Holiday Inn response was that I can cancel my reservation and make a reservation at another hotel and pay their current rate. Wow it is my lucky day, my valid reservation is not being honored and I am told that I can go to another hotel and pay more. I am not sure why they even have a customer service department as they don't really care nor provide a service.

My family’s stay at the Lubbock location on 45th St. was the worst ever. The pullout couch had stains and was broken. The room was outdated and dirty. I had just been to my dad's memorial that day and needed a good night's rest. 175$ for a horrible stay.

Horrible. My wife and 13 year old daughter travelled to a dance competition in Roanoke, April 12-14. Long story short, there was a billing a problem... The room was reserved in advance, then they checked in no problem. Later on, the hotel had trouble charging my wife's card--the manager, Lori **, decided that instead of trying a number of other options, to lock my wife and daughter out of their room at 11:00 pm!!

The HIE in Allen, Tx. - we stayed 2 nights around Mother’s Day in an accessible room with hand held shower in tub. The temp adjustment handle was very difficult to adjust to warm. You could easily get scalding hot or cold. Arrived Friday, reported problem Saturday morn, checked out Sunday still not fixed. The upholstered chair was very dusty & the commode seat was very loose. I do not recommend this accessible room.

I am very disappointed with Holiday Inn and IHG in general. I was charged $691 by this company due to a non-refundable rate that I cancelled and did not use. After contacting the 800 number and the hotel directly, the only response has been "...this is non-refundable/you knew the rules...etc." Wow! It's unbelievable that a large company would take money from hard-working people without remorse. So as a result, I will never stay at another Holiday Inn. I thought I was a "valued rewards member."

Upon checking in we were told that we had to stay on the third floor due to the fact that they were shampooing the carpets on the 1st and 2nd floors. On our way to our room my wife had to climb over electrical cords and vacuum hoses all the way down the hall. Our carpets were damp the entire first day of our stay. The top drawer of the dresser never closed. On Friday the 22nd our toilet was plugged. When I called the desk I was told that there was no one there to fix it but I was welcome to come down for a plunger. After using the plunger the water was running all over the floor making it unhealthy and extremely unsafe to use. All of these inconveniences made it a very bad experience for both of us. Also the room they changed us to its shower drained very slow so had to take shower in standing water.

My wife and I checked into a Holiday Inn Express located in Waynesboro, Va and were treated very poorly, to the point where my wife was so upset she began to cry. After asking to speak to a manager we were given the run around so we called Corporate and once again we were ignored and transferred over and over again. This company is not what we need in our areas if they are going to treat us in such a way! If we aren't welcomed there then you are NOT! welcomed here!

Stayed on the night of the 1st Feb. Was transiting from Nashville to a weekend flight in Atlanta. I've always wanted to go to Chattanooga, though as I was on a budget I resolved to stay a night there close to Lookout Mountain. I chose the wrong option. A hotel in the midst of renovations with a breakfast and lobby and lift area all torn up and with debris, dirt and wiring concerns everywhere. The breakfast in the morning saw me standing over a buffet shoved into an annex and very conscious as I looked around at the terrible environment. One that I reflected must have had health and safety concerns written all over it. Dirt in food, exposed wiring and trip hazards. On top of this I was given a room adjacent to the lift (elevator) so not the most perfect of stays.

My daughter developed a heart issue that requires many tests weeks before hotel reservations and can't travel to compete in her National tournament. Wasn't aware of policy for cancelling advance pays and now they will charge me over $400 for hotel room that I can't stay at due to an uncontrollable situation. As a loyal customer, this is unfair practices. I have could easily used these funds for hotel stays for trips I have to plan for later on.

I was initially charged for my hotel stay. After check out I was charged again. This charge was more than my 1 night stay. My husband and I were there to attend a wedding, so we were rarely there, only to sleep & shower. When I called to dispute the issue I was told it was a security deposit. However it was done until 2 days after check out & still remains on my account. I called corporate who referred me back to hotel management. Total ripoff!

Checking in was smooth and pleasant. That, unfortunately, was pretty much the only good part of the stay. The room: trash baskets were NOT emptied from previous guest. The room had a musty, stale smell. The blower on the heater was very loud and only seemed to kick on when you bumped up the heat. The refrigerator did NOT keep anything cold.

I stayed at the Holiday Inn Express Rochester - University Area, 717 East Henrietta Road, Rochester NY,14623 between 02/10/19 to 02/12/19. During the stay I had a fall in the parking lot of the hotel, I slipped and fell in the parking lot because of the ice that was not cleaned. Hotel staff had witnessed along with other guests of the hotel. Fell On Feb 12th between 07:40 to 7:50 AM. Cause of this fall resulted in my back and neck injuries and damage my laptop. I followed the process of the hotel and reported a claim. The forms were filled and submitted to the Hotel Staff ** and her the hotel Manager **. I have not received any assistance from the Hotel and I'm suffering with back and neck Injury Treatment. Also I have been having issues with the laptop malfunction since I had the fall. I need help to get my medical bill reimbursed and laptop repaired.

Well I actually have a video and I'm saving that for the executives to take a look at! The reason why I'm not going to let this go is because I missed out on working for a week. I had four days of Court hearings in Staten Island New York and one day of working in the Manhattan office. On Sunday arrived around 5. I say, "It's on. The reservation is on my credit card." He swiped but he didn't have to because my company was taking care of the incidentals that's what was told to me before I even left my state where I live. The incidentals were included. So with my credit card he asked for has the time that I arrived for the hotel stated definitely the day.

Holiday Inn Express West Plains is the best hotel I have ever stayed! The service and the breakfast is unreal! My business trip was fabulous because of them! I will return! What a great experience. Very clean hotel rooms and the lobby is unbelievable. They really love their guests.

I have enjoyed staying at Holiday Inn Express in the past, so I thought this work related visit would be fine. The problem is I checked out 1 day early, no refunds! That is just wrong! Now someone else can stay in the same room I paid for and that person will also pay! What a scam! I also hate, not being able to talk to a person that works at the hotel about reservations.

The property is NOT easy to get to from the airport!!! The signage is not clear and the web pages do not tell you all the details.... The webpage says take the free shuttle; NO!! The shuttle (bus) is on level 5, and is not the one to take. You need to take the TRAIN on level 3, to parking lot "r", and then walk 10 minutes on uneven pavement. If you have luggage, good luck.... It is very difficult to go up and down, and around the curbs, and most of the walk is not covered (we got soaked in the rain). I email my comments to HI, and just received a "form" reply. SHAME ON YOU HOLIDAY INN. Next time, stay at Sheraton which is right in the terminal.

They always make feel welcome and have eaten well round breakfast. Have stayed there more than once. Would stay again. Very clean and organized and lots of restaurants around to have dinner at. Easy access on and off I-5 so make it easy to get to.

Very difficult to make reservations. Incompetent people taking reservation. Gave my email address 2X, also, my IHG number. Reservation was made under wrong IHG number. Not able to clearly understand reservationist. Very poor.

The best breakfast ever for a hotel! The bed was very comfortable and the bathroom was very clean! The television was nice and big. The lobby was very nice and clean plus the front desk was very helpful!

The breakfast was awesome. The room included everything you needed and the option to get things you forgot. You could tell the building was built quickly and for profit as the corners in the other waist beautiful bathroom shower did not match up correctly. But the bed was comfortable and the bedding good quality.

The hotel looked new (it was) and the staff greeted me warmly. After getting to my room, I noticed it was clean and well stocked. It was a bit chilly but easily adjustable. Bed was very comfy. Great value!

I specifically asked for a handicapped room, we used before, knowing my mother's abilities, and the reservation was made for this specific room the morning of our arrival at Harrisburg Holiday Inn Express. Upon arrival, was told this room was not available, said no other handicapped room similar was available. My mother could not access this bathroom with her walker, or get up from using the facilities. Very frustrating stay, and management did nothing to satisfy our needs. No consideration for the handicapped.

Rooms are outdated. Rooms need to be cleaner. First room we were assigned was not very clean, the shower was rusty and the water was cold to a point that we had to be relocated to another room. After we were relocated I started getting bites on my legs and I realized that these bites are from bedbugs! I would also like to mention that breakfast was cold/lukewarm and bagels/toast stale every day! And, God forbid you show up 10 minutes early to attempt to get a hot breakfast 'cause the staff will scold you for showing up early! I would NEVER stay here again or recommend this place to anyone.

I have had 3 bad experiences with IHG hotels. From the reservations to the conditions of the hotel. They only want to give me points to put towards another stay. I would look otherwise if you are shopping for a hotel that will stand behind what they advertise.

My daughter and I were going to Universal Studios to see the lights, so we book a room at the Holiday Inn Express. An hour later we discovered the park was closing at 6:00 pm and there would be no lights. So we turned around and canceled but was charged full price of the room. So before you book make sure you're going to go because you will still be charged if you cancel!

We had most horrific experience at Holiday Inn Express Roslyn Long Island location, 1053 Northern bold, Roslyn NY 11576. After driving for 11 hours we got to the hotel at 12am got our keys went to our room and opened the door and saw a dirty room. No one had cleaned the room after the prior guest had left. So we went down to complain to the front desk guy named **. He was non-reactive to our complaint and was not apologetic at all instead he said these things happen no big deal.

I was charged for a hotel I never stayed at. I had canceled more than two months in advance. I had tried contacting IHG as well as Holiday Inn Express and kept getting the runaround. After finally making many efforts to resolve this I filed a dispute with my bank and then a month later received a letter stating cancellation policy. The guest will be charged the total price if they cancel at any time. Buyer beware!

I went to hotel on 9/1/18... at a double queen bedroom. 1) There was total construction and they did not mention online. 2) At 11 pm when we went to go to sleep, we found one of the beds totally dirty, the sheets were not changed, there was human hair all over it and there was booger on back of pillow and torn old pillowcase. I picked up the phone to call front desk, was also so dirty, sticky, full of small hair stuck between gaps and lines. I told the girl at front desk. She arrived, we both took pictures of the condition of the sheets, and the telephone. She changed sheets and left the other sheets on the floor in the room. When I emailed the customer service to complain about the 2 issues. They did not care at all.

Checked into the Holiday Inn Express in Brentwood, CA for 3 nights on 8/14/18. When we got into the room I noticed a sticky spot in front of the coffee pot and wiped it up with a cloth. It was filthy. Notified the desk clerk the next morning & she said she'd bring it to the attention of the cleaning staff. Upon return to the hotel later in the day, my wife took a shower and noticed dirty pools of water where she walked on the tile floor. I wiped the floor again and found the entire floor was filthy. I cleaned the floor with the washcloth and water the best I could, I did not clean in front of the door.

I made a reservation through this business months ago. It was a 'prepaid' plan, meaning they charged you immediately. My situation has changed and I called to cancel and they refused to refund ONE CENT. They said--"Sorry, the policy states if you cancel, you lose your deposit" (which is the entire $2500!!). I did not see this particular policy when I purchased it. Upon reviewing the **confirmation email**, lo and behold--there it is. I'm trying to get in touch with the hotel manager (Holiday Inn Express Milwaukee N. Brown Deer/Mequon), and Rosa, the manager has either been "out" or she's "not available", and my requests to either call her directly or have them call her for me have been refused.

I reserved a room for a one-night stay for a family member at the Quakertown, PA Holiday Express. The room was "non-smoking". I was charged $250 extra because my family member had a cigarette in their car just before registering at this hotel, put it out before they entered the facility and once in the room deposited it in the waste basket. When I called the hotel after seeing the $250 overcharge on my credit card, I was told someone had smoked in the room... which was not true... no smoke detector was activated and no one smoked in the room. I was charge $250 for the maid to empty a wastepaper basket with a cigarette butt in it. Used the hotel website "chat" feature to register a complaint regarding the outrageous overcharge but, of course, was never given the courtesy of a response. Will take my business elsewhere in the future where customer courtesy may still exist.

I was in town for a job interview and had arranged to stay at this hotel for 2 nights based on the online rate $69.99 veterans rate. It said it has amenities like room service and restaurant on site, breakfast. Heated indoor pool, gym, full coffee in room, new updates to all rooms and just a loaded upscale place. We checked in at 10:25 pm and mentioned we may not stay the second night. For some food from the pantry as there is no food there and none nearby as advertised. Lie one! We were soon to find no heat in the room on a 30 Degree night! Lie 2. No working phones to call for help! Lie 3. No indoor pool! Lie 4. The breakfast was gross and limited to a bagel or a rotten fruit and stale coffee. Lie 5. The list grows. We had to step out for my interview and let the housekeeper know because there weren’t signs To not enter the room.

My wife and I stayed at the Holiday Inn at 186 Hendersonville Road in Asheville N.C. and what I saw just blew my mind. First they have this so called manager working there named **. I seen her yelling at the top of her lungs to a nice young man (**) who was nothing but great to my wife and myself and other hotel guests for not doing something because he was tending to us. So ** was actually acting like a big shot for all to see.

I made reservations online thru Holiday Inn Express on 5/19 for 4 days, starting 5/21 thru 5/24/18, I stayed on the 20th and 21st and had a family emergency so I checked out early morning on the 22nd, Holiday Inn charged me for the full 4 days even though I only stayed 2 and refused to refund or credit my account claiming I can't check out early as it was prepaid reservation. I traveled for work for over 30 years staying in Holiday Inn an average 10 days per month, many times I made reservations and had to change and cancel and as long as cancelled by 4pm on check in day or check out by check out was only charged for actual stay. I spoke to general manager of hotel he actually said though, "We are not refunding you and thanks for leaving."

To make a long story short our one year old spilled a plate of scrambled eggs from the breakfast buffet on the floor. My fiancée picked up what she could with her hands and then went to tell housekeeping. This was right before check out. They said not to worry they would get it. Not an hour after check out I was charged 150 dollars on my card. I called to ask why and the manager said the room was a mess. She sent me pictures of eggs spilled on the floor and coffee cups and other trash can items that had been in the trash cans were now spread around the room. The eggs that had been in a pile from the plate dropping were also spread out but still nothing a vacuum can't handle. She even sent pictures of towels on the floor in the bathroom? The sign in the room says please put your towels on the floor if dirty? I Would avoid this place unless you like a shakedown.

Holiday Inn Express East Jacksonville Fl stayed April 13, 2018. 5/1/2018. Watch your credit card. They billed me twice. Requested non-smoking room because no one in my party smoked. My card was charged twice. They claimed my bathroom smelled like smoke and I am fighting this. The staff told me that housekeeping smelled smoke. Someone at that hotel is trying to pocket $150. I have already filed a complaint with corporate. I don't like being called a liar when I know that no one in my party smokes. Stay away from this Hotel. What a terrible thing to do to your guest and then the manager not even call you back to try to fix the issue! Sure wish I had stayed somewhere else. Thought the name Holiday Inn name "Stood for Something" and had higher standards. I am an IHG reward member but think I will take my business elsewhere!

I have called and left messages and sent an e-mail to Doug ** and have not received any response back. This is for the Holiday Inn Express, Nashville, TN. This is unprofessional and unacceptable to treat anyone this way. Below is the e-mail I sent Mr. ** yesterday and have not heard from him. This has been going on for two weeks now so I emailed every possible address for the hotel and no response.

During my stay at the Holiday Inn Express & Suites address 405 N Park Road Wyomissing PA 19610 everything was great until the end. I was charged a smoking fee of $230. I DO NOT SMOKE AND MY BOYFRIEND DID NOT SMOKE IN THE ROOM. I had to call three times to speak to the general manager **. Upon speaking with ** he was very unprofessional. ** would not let me finish a thought. He said, "I smelled the smoke myself." I told him that was a lie because we did not smoke and that I would like to get a corporate number or speak with someone above him. He told me there isn't anyone above him and did not provide a corporate number. I had to find that on my own. I told ** that I was going to dispute it and before I could finish speaking he spoke harshly to me and hung up.

I work for a company and one of the employees was going to travel to Detroit for business. The employee had a family emergency and did not use the reservation. I called the hotel and explained the situation. The manager, Jessica stated that it would not be an issue to refund our money. I asked her twice. Then I told her that we would rebook for the following week. We did and figured all was well. Anyway, we had to cancel the latest reservation, several days ahead. We were charged, so I called and Jessica was rude. I told her that the reservation was cancelled. She said she comp me the second reservation and charged for the first, however, that was never stated in our conversation. I told her that it was a family emergency, and she said you need to have your ducks in a row. If that is how management treats customers, then she needs to be fired!!! So very rude. I am not a rude person, but she brought out the worst in me.

I travel for business and had booked a stay at Holiday Inn Express for several days. Due to a change in plans I had to check out early. However, I was charged with the full amount. Holiday Inn said that since I had booked in advance I could not get a refund to my charge card for the day that I was not there. Very upset with this business.

Consumer beware! Like other reviewers I inadvertently made a reservation with an “advanced purchase rate”. When booking the reservation, I assumed my credit card was used to hold the room not purchase a rate. I tried to cancel my reservation FOUR MONTHS in advance. When I contacted the hotel directly, the staff was rude and condescending. They would not issue a refund and I was out the money. Lesson learned. Never do business with IHG hotels. Hopefully IHG will review this terrible hotel reservation policy.

We unknowingly booked an "advance purchase rate" as the total of $273.39 seemed well within the “normal rate” charge for a 2 night stay at Holiday Inn Express. The cancellation of this reservation was made a full 10 days prior to the reserved night due to the cancellation of the event we were to attend. The IHG guest relations customer service representatives keep referring us to the hotel GM who refuses to refund the money and refers us back to guest relations. Talk about a scam! Didn't realize that Holiday Inn was that hard up for money that they would institute such a policy and leave no room for grace even when cancellation was made a full 10 days prior.

When we 1st arrived to the 1st room the refrigerator wasn't working correctly. Then the heat was not working either. There was no remote for the TV. They brought us one but we were told it probably won't work. In which it did not work. The lightbulb in the bathroom was out & had to be replaced. Then they decided to just move us to another room. We froze our behinds off that night! The heat did not work in that room either! First thing in the morning that was addressed. When it was told to the woman at the front desk she got an attitude. They said they would have someone to fix it.

Delafield, WI. Nice hotel just needs a little better maid service. A smaller Hotel but in a very accessible area to restaurants, shopping, movie theaters and gas stations. We always enjoy our stays at Holiday Inn Express. Nice pool, and complimentary breakfast.

This post is regards to my interaction with Ms. Vicky **, GM, at the Holiday Inn in San Pablo, CA. On Tuesday at 12:45 AM, I contacted the property requesting to cancel my reservation due to a family emergency. My father and travel companion was admitted to the hospital. A very nice rep advised to call and speak to his manager Ms. Vicky between the hours of 9AM-5PM.

The hotel was nice. The rooms are good. My only concern and issue is the management and how they treat customers. I was staying at the Holiday Inn Express in Mesquite Nevada on the 10th and 11th. That weekend my son was down there for a soccer tournament. Since I’m a member they said I could have a late check out at 2 PM. His game was a little bit later than that. They said it was OK to stay till three and then it would not cost me anything extra because no one else was checking out at that time so we did. Few days later I get a charge for 6250. When I called to talk to management about it she was very rude and unprofessional and would not take it off. Now she’s tack on more money. It’s up to $87.44 now more. This is not OK.

I had to cancel my reservation in Dundee. When I phoned - because their mailbox was full, after waiting two days, I was told I get no refund at all. This is company policy from IHG and the operative was very offhand about my very unfortunate reasons for cancelling my visit. I don't believe it's worth even one star!! It was hidden away in the terms & conditions and nobody could reasonably be expected to have read through those all of them. If this is company policy it must be highlighted much more, so customers know this. I do not believe this to be generally "common practice" and therefore to be expected if one cancels a reservation. Even if it was on a slightly cheaper rate, it was only £10 less so not much less.

The switch to the jacuzzi was broken off. I tried the phone but it was not working (safety violation), So I went to the front desk. They said it had been like that for two years and it was not going to be fixed anytime soon. That's the customer service they have at Holiday Inn Express, I will not be going back. Neither will any of my employees.

I booked 8 rooms for our softball team. We arrived, and the lady checking us in was completely confused. The entire hotel was under construction as well. I was concerned after check and ask are you sure we are good to go. I even made the comment, "I'm the last person to check in and the only room to be applied to this card."

My experience with this hotel was terrible. After a few hours of being there I discovered the room had bed bugs by them biting me. I brought the attention to the desk employee on my way out and showed him as well. He was very sympathetic about the issue and did all he could do to assist me, gave me the manager's contact info for my refund. I called her. She didn't answer so I left a message. She never returned my phone call at all and no one bothered to call and show any concerns. Still waiting on my refund in the mail that was suppose to be sent. I wouldn't tell anyone to stay at this place here in Augusta GA. I'm gonna call corporate and see what results I get from them. Thanks for giving people a outlet to voice themselves...

Beware, this hotel is so-called “the smart hotel” serves you same boring cold breakfast on a daily basis with INSECT on your TART… This “Great Room” hotel restaurant has a unhygienic environment and unapologetic and remorseless staff. Moreover, this hotel is absolutely not meant for a decent business person or a family to come and stay, because the area SOI 11 is pathetic, past 6 pm onward the entire SOI 11 stretch becomes “A RED LIGHT AREA”. The street is full of male and female prostitutes, they enter the hotel on a pretext of using the restroom and are surprisingly welcomed by the hotel staff, these prostitutes later pick-up customers from the hotel lobby area freely.

My girlfriend and her father and I evacuated Florida for Hurricane Irma. This hotel charged our credit card 9 times on 09/10/17 for $378.00 each time, then charged the card again on 09/12/17 for over $400.00. When we confronted them they denied charging the card so many times and hung up on us every time we called them. If you experienced this yourself we would like to hear from you for a class action lawsuit.

My 18 year old son goes to college in Melbourne, Florida so for his safety during Hurricane Irma I had him drive north to stay at a room I booked at the Holiday Inn Express in Apopka. Based on the movement of the storm I thought he would be out of traffic and safe booking the room from Thursday to Sunday. My timing was off and the worst part of the storm was going to hit the hotels area on Sunday. He was even more scared when he realized this so I told him to go down to the front desk to extend his stay, but he could not due to other reservations.

It just seems like every time I go to use my rewards points for my personal use and there's something going on in the area they all of a sudden they don't have any open rooms. l get points when I stay at a Holiday Inn for my work and is one of a few benefits I get. I guess even being a Gold Elite member doesn't mean anything.

Two rooms were reserved. When we arrived, we issued credit card for both rooms. Keys were issued for both rooms. We took keys to our room and left other keys at desk to give to other customer when he arrived. We put name on keys. When he arrived, they did not have his room. They cancelled his room and gave it to someone else. They had to find him a room. We are very upset because he is our State Officer in a Veteran's organization and it made it seem that we did not provide for him. He had to use his own credit card and we had to straighten everything out again the next day. Very poor customer service and the most expensive hotel with NO Veteran discounts. Will never stay at their hotels again!

I was very disappointed when I went to the IHG website to check my rewards points balance only to discover they were gone. When I called the company, they told me they had expired as of 7/20/17. I explained to them that I had not received an email from them since 5/4/17 and no notice of expiration. I just find it shady that no notice was received regarding an upcoming expiration, that no email was received since 5/4/17 and that they were unwilling to exercise good customer service and provide some kind of remedy for this situation. IHG only offered to have me purchase points. Needless to say, the reservation I was getting ready to make in PA with Holiday Inn Express went to another company.

This was my worst experience ever at a Holiday Inn Express. They put us in 3 different rooms before they found one that the bathroom lights worked properly. The fan didn't work in the third bathroom, but I was happy to just get a room. After all we did have a reservation. They said this was a recently renovated room. And I could tell by the masking tape on the ac cord and the missing switch plate. Otherwise this room looked like the others.

I was very dissatisfied with my stay at the Holiday Inn Express in London, Kentucky. Yes, I do tend to inspect things. Upon entering the room, the toilet is already plugged. Gee, no maintenance people are in. They gave me a plunger. The shower head was full of mold. I had to unscrew that and scrub it up so I could take a shower the next day. I won't be back.

It was horrible. Black mold everywhere. Had to check out with headaches and sore throat. That was just a snapshot of our nightmare. The Holiday Inn Express in Seaford Delaware should be shut down by the Dept of Health for deplorable conditions. And this was a handicap room. We are thankfully not handicapped but if a person with respiratory issues get that room, there will be serious complications. I will never ever consider Holiday Inn as a place to stay again. My car is a better option!!!

July 6, 2017 I booked for two nights at a Holiday Inn Express in Hot Springs, Arkansas. The rate was $131 when I arrived at the hotel at night. They signed me a paper with $157. Next day the rate went up $175 and it was not weekend and I had a reservation. They told him he shouldn't rate goes up-and-down. There was a gentleman there, a big guy with the green hair, he couldn't able to keep his uniforms straight. You couldn't talk to him and he tells you the rate change according to the day but I said I had reservation. He goes "I don't know this is the rules here." He was not polite receptionist. He was too big ugly person for me.

I traveled with my work for approx 30 years... using Holiday Inns or HI Expresses whenever possible. My wife and I used some reward points over the years, but had accumulated quite a few to use after retirement. We were able to use some of our points, but, then my wife was ill for over a year so we did no traveling. When we did pull up our account... ALL 310,000 POINTS WERE GONE! "Use it or lose it," they said! HOW CAN THEY TREAT THEIR CUSTOMERS IN SUCH A FASHION. Travelers beware. We have other reward points with other providers... the other providers are much more customer friendly!!

I had made reservations in advance. They would not let me out of reservations after I complained about small room, no fridge, loud noises from other rooms & streets below. Hot & cold showers when other rooms flushed & showered. AC was not. No sink space. Awful experience for price paid!

My daughter stayed at this hotel on military orders. Because this deployment was sudden, the military credit card was being mailed directly to the hotel. The Army set up the room as well as the soldiers in her until showed their orders. The front desk told the soldiers in her until that they would need a card that would NOT be charged! They play games with words. Holiday Inn put a hold on my daughter's account of almost $2200!!! This meant any pending charges she had would be assessed an overdraft, plus these soldiers had NO money for FOOD until the military cards came in.

I have two single day pre-paid reservations that I will not be able to utilize because I have become ill. The hotel management staff refuses to talk to me or return my calls to try and resolve the issue.

2 days after I checked out of the Holiday Inn Express in Tipp City Ohio I found an additional charge to my card with no explanation of $100. When I called the hotel they told me it was a charge for cleaning "HAZARDOUS WASTE". And they had to have the room fumigated because I had left a used diaper in a plastic bag in another trash can. I have tried to contact the number the manager gave me to dispute the charge but the manager has not returned the call as of yet. This a totally bogus charge and should be removed. Be careful if you stay at this hotel.

My family and I stayed at the Holiday Inn Express Hotel & Suites Mall of Georgia, 2499 Satellite Blvd., Buford Georgia for 2 nights. When we checked in, we realized there was an error regarding the check out date. The person checking us in assured us that it was corrected and we would only get charged for 2 nights for a total of $391.94. About 2 hours later my husband noticed that we had been charged for 5 nights ($972.85). We went back to the front desk and were assured the charges would be reversed.

I've never been so humiliated, embarrassed, and disappointed. I had a difficult time contacting this location to check on availability for a meeting room. I called several times and got no answer so I drove to the location. Upon my arrival I met and spoke to the front desk associate Quanisha **. I expressed my concerns and then ask if they had a room for my mom's engagement party. She gladly told me yes, and then said it was available to book. I booked the room, with deposit. On the date of the engagement party, when decorating Ms. ** made sure I was taken care of. Later on she then begin to send Sybil, another front desk associate (new hire) to assist with my needs. I, then, begin to be treated as if I was an inmate being watched. I expressed to Ms. ** before the night ended I'll gladly leave and I want my funds back. She proceeded to contact someone higher up and said that I could continue with my party. From that point the night got worse.

We arrived at holiday inn Express in Pembroke north Carolina. We arrived there at 2:36 am. When we arrived in room all look good. We woke up 4:30 am. The heater was loud and had strange smell from it, we turn heater off. Woke back up at 7:30 am, ate breakfast at their complimentary breakfast bar (this is the best part of holiday inn express). After we took shower notice there was mold on bathroom ceiling and wall behind toilet not to mention the heater not working. As we were leaving hotel we went to the desk to let them know. They put false accusations to us telling us we smoke in room and damaged the heater. They were very rude. Told us to leave. We paid for 24hrs stay we only stayed 5hr here. I am a rewards member. I WILL NEVER STAY AT HOLIDAY INN AGAIN. THEY DO NOT SUPPORT THEIR CUSTOMERS.

I reserved online two nights at the holiday inn express in Grand Canyon, Arizona. Long story short they charged one of my cards for $112.49 and they have flat out refuse to give me my money back even though they have been paid in full for my stay which was $195.64 and I have proof of such. They went so far as to even lie to my bank while I had my bank on a three way call claiming they released the funds and the bank told them no they had not. They are liars, they are thieves and I have also filed a complaint with the state attorney general of Arizona.

Lies, Telephone Fraud, Mail Fraud, Deceive. We called the hotel. The reservation person quoted us a rate for two-night stay including all taxes. We made a reservation and they gave us a confirmation number. While we were on the phone we received the reservation confirmation number via email, which I didn't open the email. During the checkout I noticed the rate difference by over $100 for two nights stay.

I booked and paid for a room at the Holiday Inn Express in Charleston SC. The hotel was nice, but when I returned home I discovered they had put an additional $15 on my card when I checked in. When I called about it they said it was in case I ordered incidentals like long distance, and they said all hotels did this. I have never had this happen at any of the other hotels I have stayed at when I paid with a credit card. Management said I should get credited back the $15 in a few days - but why are they doing this without telling the customers. Maybe they are making pretty good interest off all the thousands of $15 they are holding every day, or maybe they are hoping no one will notice the extra charge and ask for it back.

I recently stayed at the Holiday Inn In Somerset NJ and the billing was a disaster almost to the point of fraud. My mistake was going to holidayinn.com to make my reservation. Holidayinn.com, is operated by a third party billing services (getroom.com) and has nothing to do with Holiday Inn. To make matters worse Holiday Inn wants nothing to do with whatever happens on that website. When I checked in the front desk I was told that I might have already been billed by a third party and that they would check. This was the first time that I realized there was a third party involved. When I checked out the next day I was told that they called getroom.com and I wasn't billed so they billed me. Sure enough I was billed twice with getroom.com at a substantial higher rate. It looks like the people at the front desk at the Holiday Inn in Somerset NJ either lied to me about contacting getroom, or they're incompetent or getroom.com committed fraud.

Front desk was very rude. Put me on hold for 20 mins. Called IHG. I have been transferred 3 times. Each time I have been told I spoke to the supervisor, no one take the response. Such poor customer service. I simply wanted my money back. There is no service or accommodation. I got full charge because of "no show". There is no call or message to notice me. It's such a scam. My travel plan changed. I'm on the road. I couldn't reach the Holiday Inn Express for cancellation. It's poor management and no one will take the issue and solve it.

We stayed at this Holiday Inn Express in Eastland, Texas, room 413 on December 13th, 2016 and the following morning my kids had bed bug bites all over them. The pattern of three bites in which we knew right away it was bed bugs. We went down to the front desk and asked to speak to a manager. An hour went by and no manager ever came down when we were told that she is too busy inspecting rooms. The front desk lady then told us that there is nothing they can do for us as we booked thru Expedia. Never an apology nor never told that they will resolve the issue. We were then told the manager would call us which still has not happened. We contacted corporate via email as well as called them and have yet to receive any follow-up.

On 11-22-2016 I decided to rent a room from a Holiday Inn Express. Now since I own my own business, and usually get a discounted rate from other motel firms by showing them my business cards, I asked if I could also get a discounted rate from their establishment. Now I am not some big corporate business. At one time I asked how do I get a rate from Holiday Inn Express. They said you have to call our corporate office and talk with one of our corporate staff and they will tell you how to go about doing so. I called and got a message and left my business name and left my number, with no return call back.

As of Nov 19, 2016, we received a complete refund for the unauthorized withdrawal of $249.00 from our debit card. For this we are thrilled! We turned to the Better Business Bureau, and also the TripAdvisor website through their public review process. TripAdvisor struck down my review yesterday after the refund deposited to our account.

Both the front desk attendant and manager were beyond unhelpful. Refused to give me a RECEIPT. The AC was broken. I couldn't be moved to another room because the hotel was full, so they brought up an industrial fan from the laundry room, which blew lint everywhere and sounded like a jet engine on the lowest setting. I was told I would receive a discount for my discomfort. I work for a state institution and brought the state tax-exempt paperwork with me so they would remove that charge from my bill. I only got about 2 hours of sleep because of the noise and temperature of the room. To compensate me for my "inconvenience," I was told I would be given a 25% discount (as an aside: this doesn't compensate me at all, since my company paid for the room).

I was traveling with my 90 year old grandfather who uses a cane and has much difficulty walking. We stopped into the Holiday Inn Express in Wilson, North Carolina on Tuesday the 18th of October at roughly 11:45 pm. As my grandfather checked in he clearly asked for a handicapped room with 2 beds, the incredibly rude man at the desk, who was on the phone the whole time with his mother, informed him the only handicapped room only had one bed never offering the option of a roll out bed. Instead he gave us one of the farthest room from the elevator possible. The shower curtain and tub were dirty as was the rest of the room. In addition the shower didn't work. I cannot express to you my disappointment and frustration with the accommodations and treatment by the staff.

I reserved two rooms at the Holiday Inn Express Orange Beach, AL for my wedding. One hour before we arrived, a representative called me asking for the first night payment before we arrived to guarantee we would have a room. I immediately told the rep. that was unheard of practice but I went ahead and paid with my debit card the first night. When we arrived at the hotel, our rooms were not ready! We had to wait three hours for our rooms to be ready and the hotel manager was very rude!

My recent experience with Holiday Inn Express in Sikeston, Mo began in August 2016. Booked reservations for 6 rooms for family members that would be arriving from "out of town" for a wedding Oct. 8. I told the reservationist that I wanted a "block" of rooms so that we would all be together. It was for only 1 night but some of our family were driving in from Chicago & Houston arriving that day Oct. 8 & going back home on Oct 9. We were not going to have much time together so every minute was going to be special. We thought - when family members inquired about the reservations (which I had confirmations for) they were told that they had no reservations for anyone by my name! This happened with several family members. I had specified 5 rooms with 2 queen beds & 1 king suite & that all rooms at least be on the same floor.

My wife and I stayed at the Holiday Inn Express in Columbus, GA at 2800 Manchester Expressway, from Sept 15, 2016 until Sept 18, 2016. After we checked in my wife noticed a cockroach, on the wall near the ceiling of our room, after we had been there for about 2 hours. We contacted the front desk after discovering the bug and not being able to kill it. The front desk was very cooperative, and they immediately moved us to another part of the hotel.

I stayed at the Holiday Inn located in Selma Alabama, woke to bug crawling on the bed, pulled the covers off to check the mattress, found bed bugs. Contacted the front desk. Was told would move us, middle of the night. Move next room. It was dirty so moved to another room, again. Bed bugs found after pulled sheets off check the bed, so moved again. The maintenance man was spraying the rooms with Raid. The housekeeper said they need to get the problem under control. What? They knew. Still had people checking in to this mess. I will never stay at another Holiday Inn and I will contact the Alabama Health Department as well. This is not right. My husband arm had bite marks all over it. The room rate $130 night. All other hotels were booked.

200 south mannheim road hillside Illinois - I came in early on this monday just past. Had everything schedule ahead of time. The hotel shuttle was to pick me up from the airport. It took them 3 hours or more to come get me. And the hotel gave me the wrong instructions where to go to be pick up. I got to the hotel and had to wait another 2 hours before they had the room ready for me. The Rude lady at the front desk ** is not the person you would want to wait on you. I had to ask for my room to be clean every day. Why? The shuttle was very nasty and dirty. But the driver was very nice. This lady should be working in the maid department not the front desk. First impression is the most important one.

On August 27, 2016, I missed my flight and stayed at the Holiday Inn Express in Charlotte by the airport. In the middle of the night, three men entered my room saying they needed to check the room. I told the clerk who gave me the assistant manager's card, but that was the hotels number itself. I then sent an email to corporate and they emailed the hotel for manager to get back to me. On Sunday, August 28, someone called and asked what happened and said someone would be contacting me soon.

My room is by the pool and when I stay in another room you can always hear noise. The walls are too thin. Desk person not very helpful. I stayed in $50 rooms that were better. Can't wait to get out of here but this is where my job put me. Also only one washer and dryer. Am at the Burlington Iowa location.

I got multiple bites, red marks, itching, swelling on exposed areas of my body. I reported and showed them to night clerk who seemed baffled and later showed my arms, hand to the day clerks. Manager got a visual inspection that found no bugs and is planning to do nothing and continue renting out the room. No explanation for why I have so many marks consistent with bed bug bites. I consider this unacceptable to wait until infestation becomes overwhelmingly obvious before acting to ensure cleanliness of room.

Being a fellow employee for Holiday Inn I look forward to one of the perks for working at this establishment. Boy was I surprised to rent a room at the Holiday Inn Express in Pismo Beach Ca. My companion and I checked in and I was given the Employee rate. (Standard procedure is upon check in they take my Id info and if the credit card holder is different they take their info also.) The last day of our stay I had left early to go to attend church. A young lady that runs the front desk named Shelby called our room and in short ordered me to report to the front desk. Obviously I was not returning to the 30 minute drive. Days later I was informed they did not honor the Employee rates. I called and Shelby was rude, accused me of not being there.

I booked a room at the Holiday Inn in Harrisonburg, VA for September 12, 2015. The reservation was for one room and 2 beds, four adults. We needed a place to spend the night, because my 93-yr-old mother needed a rest spot 1/2 between our home and the destination. I went to the front desk that afternoon to check in and put our stuff in our room before heading back out. The lady at the front desk said she had our king size bed ready or us. I looked at the room and it was not what we reserved. The lady, term used loosely, said I didn't have the room I had reserved because I didn't confirm it. I showed her the confirmation number and she said that is not our confirmation number.

I called to book room for tournament rate, was told there were no rooms for that rate. I could get a king for $40 more. I went on Hotels.com, they had rooms available. I called hotel back, they still said, "no", so I booked through Hotels.com, but agreed to pay at hotel. When we arrived at hotel, they had many vacant rooms. Told me I basically could pick what floor I wanted since they hardly had any bookings. Hotel charged me more than rate I had confirmed even though I showed them the confirmation email.

On 04/15/16 I called in a reservation for 3 nights at a Holiday Inn, I was going to use reward nights for 2 of the nights so it had to be booked in 2 different reservations. The woman from IHG told me to call back 2 days before my trip and have the reservation changed to the reward nights because initially I wasn't sure we were gonna make the trip and would lose the money. So today, 04/26/16 I called to do this. They informed me there were no reward nights available at that hotel. So I asked to speak with a manager, which I spend over 30 minutes on the phone with, and we got disconnected.

I booked a hotel stay at the Holiday Inn Express thru Travelocity (both establishments I will never use again). I thought my son would be staying with us so I reserved a 2 bedroom with 3 adults. He didn't stay with us and upon arriving I explained to them so I could get reimbursed the $20 fee for the 3rd adult. They said since I booked thru Travelocity I would have to ask them for the $20. I spoke to Travelocity and they said it was Holiday Inn Express' fee. So I explained to Holiday Inn Express that including this stay we spent over $600 in the last month staying at their hotel and they were not willing to reimburse us the $20, and I was told no because we booked thru Travelocity they would not. Never again Holiday Inn Express or Travelocity. THE KICKER IS - IT WASN'T EVEN CHEAPER TO BOOK THRU THEM LIKE THEY ADVERTISE.

I am in a wheelchair and always go to Holiday Inn Express hotels nationwide because the handicapped room is totally accessible with shower bench. But the mattresses are being changed and they are very high and too soft. This type of bed DOES NOT comply with the ADA standards for handicapped rooms. PLEASE the accessible rooms have to be ACCESSIBLE and I ask PLEASE DO NOT put mattress high and too soft, because as a Gold member I cannot go to these hotels again nationwide.

Called and made reservations for a "handicap accessible" room at the Holiday Inn Express in Burlington, Vermont. After checking in we discovered that the "handicap" room was at the "opposite" end of the building. We had to walk the length of the building for everything. The bathroom had NO fan, NO heat. The mattress on the bed was so soft it gave us both a back ache. The heater which was located 3 feet from the bed turned on every 5 minutes and kept us awake and my wife had a early procedure at the UVM Medical Center.

LET ME TELL YOU A STORY: Called the Holiday Inn main phone number, received a quote, then contacted the hotel in Brady, Texas, reviewed with the front desk clerk, but when sent the quote by e-mail it was incorrect. Finally, I believed I had it straightened out. So, we get to the hotel and I check again, and quote is incorrect. I write on the invoice incorrect pricing and review later with the manager, and the general manager... But they still would not correct. The clerk that starts @ 3:00 p.m. is rude and unprofessional. Don't waste your time booking at Holiday Inn. You will get a nice room right down the street at the "Best Western!!!" Brady, Texas Holiday Inn - Stay away... Go to Best Western!

We visited the Holiday Inn Express in Indianapolis on March 25th. When we went to check out my husband went to put some stuff in the vehicle and it was gone. The area we parked in had cameras aimed at the parking lot. When we asked to view the footage on the cameras we were told the cameras were not functioning. When we called the police the hotel staff said that no one had seen the truck, a lifted F250 full 4 door extended bed truck. (It stands out.) Once the police arrive suddenly an employee remembers parking right next to it. And the non-functioning cameras are now for surveillance not security. So they apparently work but do not record. The owner never showed that he was surprised about the theft or showed concern or empathy for our situation. The least he could have done was apologize that this happened to us on his property.

We stayed two nights the first morning. We were told full breakfast. No coffee, no food, only bread and bagels. Several asked about pancakes and the lady didn't even fill it. We overlooked it and then the next morning when Down we asked about pancakes. She again didn't fill it. Coffee was empty again, we watched the lady with a cleaning towel wipe down the table next to us. Then saw eggs on the floor, she cleaned up the eggs with the same towel, then went over to trash can. I thought she was going to throw the towel away, no. She shook the eggs off and then starting cleaning the tables and counters with the same towel.

We stayed at Holiday Inn in Denver Colorado at 3333 Quebec St. 7 day later someone from that office ran our credit card and stole $103. When we called the office NO ONE got back to us.. We called Customer Service line.. and just laughed at us...

Made a booking at a holiday inn in Cherokee north Carolina through booking.com. Make this reservation one month in advance and never imagined it was non refundable and did not notice this when I booked it. I tried to cancel a few days in advance and the holiday told me it was up to booking.com and booking.com told me it was up to the holiday inn. I made 6-7 phone calls and even had documentation that I could cancel up to 6;00 the day of the stay. Holiday inn finally admitted that it was their computer system that would not allow them to refund the charge. He said no one in the company could override the charge even if I had it in written. So completely unethical.

Really do not feel comfortable in the new room style of the Holiday Inn Express. The new design feels like you are sleeping in a hospital waiting room. It is too cold and uninviting. Hardwood floors?? Really?? Some people are used to that warm and fuzzy feeling and like to be comfortable in a hotel room.

Planned a trip to Florida for business and also for personal reasons (all in the same trip). Made reservations 1/16 and 1/21 trip was planned for 2/4 thru 2/7. Changes out of my control happened and tried to cancel and rebook with HI Express in another City (not a different chain, same chain) and was told too bad, I lost my money. Almost $500.00 to be exact. Because I booked early to lock in best rate I could not get a refund. I am livid! Even called corporate and was basically told "sorry Sir, nothing we can do."

I made a reservation for my son and when he presented his ID and the confirmation number the girl at the front desk said they could not accept his reservation. My son called me and I talked with the clerk and I was told I had to fill out a form confirming and authorizing the credit card transaction even though I already had a confirmation number. She was rude and my son told me she was very rude after I ended the conversation and insisted he leave while laughing at him.

Holiday Inn Express - 1305 Walnut Street, Philadelphia, PA, 19107. Made a reservation on 18th Nov 2015, canceled same reservation on 23rd Nov 2015 (This was for a stay on 4 Dec 2015). The reservation was canceled 12 days prior to the stay. However since it was an "Advanced Purchase" it is Non-Refundable. We have lost $675 and have no recourse. What a scam. STAY AWAY FROM HOLIDAY INN EXPRESS.

I checked in to your Hotel without reservations on 11/19/15. Quoted 114$ for the room. The man behind me got his for 45$. The desk person was like a robot. Not personable, just eating Oreos. Asked for a room with two beds. He checked me in, went to the fridge, and gave me 1 bottle of water. Hello? 2 people, 2 beds. Got to the room, asked for blankets, "sorry we only have 1". Went to the lobby the next morning for a quick bite, coffee didn't taste like coffee, the juice was unrecognizable. The food was disgusting and the cereal looked like it had been run over by a truck. All crumbs. Horrible stay, will NEVER stay again. In fact, I think a refund is due.

We stayed at your hotel in weatherford, oklahoma on 11/20/15. We given room on second floor and told breakfast was from 630 to 900 but told we needed to get there by 730 as two ball teams were there and would need the whole dining area. Walls were so thin in our room that we could hear the people next to us use their bathroom toilet, heard their alarm clock go off at 530, then the tv go on and their conversations. People were going up and down the halls all night. Had been on the road for 11 hours and it is now 950 at night and just wanted a shower and nice bed and good nights sleep. Got only one out of three then were charged astronomical rate for us being seniors.

I stayed at the Holiday Inn on 1240 S Walnut St, Anaheim, CA 92802, from 26th to 29th October 2015 and, on my departure, I paid in cash. But two weeks later, on Nov. 6th, the hotel charged me again the total bill (645 USD). I contacted the hotel three times by phone and was told that they hadn't done anything with my debit card, but anyway that the problem will be fixed in a 5 to 8 days' time period. But until now nothing has been solved; and the last thing they said was that I had to contact my bank for help. Tomorrow morning I'll contact again the hotel, hoping to talk to the account manager and see if he, at last, makes a difference in the hotel's attitude of service. This is my first report of complaint and I will follow up tomorrow evening, but until now I am very dissatisfied.

This may have been the worst hotel experience I have ever had. I booked a room on Kayak a week in advance for the Holiday Inn Express in Fort Lauderdale on Davie Rd. I let the hotel know a day in advance via Kayak that we would be arriving a couple hours early due to our airline schedule. I called to reserve the hotel pick-up shuttle when we arrived at FLL at 1pm. The hotel knew we would be arriving around 1:30.

Was staying for a week in Tulsa - great central location for South Tulsa room, was great bed, was great responsive staff. TERRIBLE Internet. Was trying to do business online and the connection to their wifi was never consistent and caused great difficulties throughout the stay. If you don't have an amazing data plan don't stay here - in two days I managed to burn through my data plan since using my cell phone as a hot spot to try and boost the wifi. If you're a business traveler and need to connect to the office this is NOT the place to stay. Everything else was great just the ability to do simple things online FAIL epically. Screenshots of "you're not connected to the Internet" to remember my visit.

were shocked to see that the room had not been cleaned. The bed was unmade, there were towels on the floor etc. We returned to the desk and no one was there. We could hear a female voice somewhere in the back. We waited quite a while and no one came out.

This hotel is brand new in South Austin, Texas off of E. Stassney Lane and was going to be my second stay within less than a week. That being said after working Tuesday 9/15/15 from 5:00 AM and arriving just after 10:00 PM that night I was buzzed into the hotel lobby and informed the clerk I was here to check in to my room. After several minutes of “Umm, well, hmm, sorry for the delay” I was told my room was ready. When I heard "room" I made sure to ask, “You mean suite?” I booked a king suite. The gentleman replied that the code booked for was for the hearing and or visually impaired guest and he had a regular room ready for me with two queen beds. I informed him I booked a king suite for a reason ahead of time and was paying far more than fair market value despite AAA or my IHG Gold Elite status and paying a lot higher than what I paid on the 9th.

TV fell from the wall onto my bed while I was in it. Hotel insurance did not want to pay the medical bill. Had Nationwide insurance which ultimately ended up forcing me to get an attorney to force them to pay a ER fee that they promised to pay. The tv fell from the wall along with portions of the wall mount onto my foot.

A person alone in a wheelchair cannot get into the room. Bed too high for person to get onto it from wheelchair. Sofa bed was accessible but not comfortable. Person at front desk said the next morning, when my sister was checking out the next morning, the front desk person said it was adjustable... but how were we to know that? Toilet was too close to wall, my sister couldn't help her husband up. Shower situation not great. My sister couldn't hang up her dress. Closet rod too low. Who checks these rooms out?

I stayed at the Holiday Inn I-20 West Augusta, GA. At first I was wasn't sure if I wanted to stay but to my pleasant surprise, all the staff were professional and eager to serve. The breakfast was better than good with a lot of variety sausage, bacon, potatoes, fresh fruit, waffle etc. I would recommend this hotel. The room were neat and clean.

My husband and I recently stayed at a Holiday Inn in St. Louis MO. The room was nice and very comfortable. The maid service was not good. I had a pair of sunglasses in the room that went missing. They were not expensive but that's beside the point. I was not offered a reimbursement of my loss. I did receive a phone call from a supervisor at the Holiday Inn who was very nice to me and said she would find out who was responsible for the missing glasses. I haven't heard anymore since then. I would just like to be reimbursed for my loss.

Stayed at the Dickson Tn location. My room smelled like mold and mildew, told the front desk. She switched me to another room, and it smelled the same, so I'm assuming they all smell like that. I went to the store and purchased Lysol and carpet fresh, it didn't help. That room cost me $314.00 for 2 nights to breathe mold and mildew all weekend. I would never stay at a Holiday Inn again!

After finding motels in the town of O'neill, Nebraska, I found that they had a Holiday Inn Express. We have always enjoyed staying and have never had any problems. I checked on the amenities to see if they accepted pets, and the third amenity read, "pets accepted." When we arrived, I went to check in and the guy at the desk said "we don't accept pets." I told him that the Web page said, pets accepted. He argued that it didn't say that. I have made a copy of the Web page and intend on sending it to the corporate office. I am totally disgusted with the establishment in O'neill, Nebraska. We ended up next door at the Super Eight next door for half the price, a much nicer atmosphere, and very nice.

I had no hot water. Went to the front desk, told her about the problem. She told me to allow the water to run for five minutes. I did that. Still no hot water in the shower. I called the front desk, she said a maintenance man will be there in twenty minutes. NO ONE SHOWED. I went to sleep thinking maybe it will be working in the morning, NO hot water. I went to the front desk again to inform the morning shift about the issue. I had to leave and go to a relative house to take a shower. I called to make the manager aware of this issue, she tells me she went to the room and there is hot water. "Did you get in to take a shower?" These rooms are not cheap, and I don't have a problem paying for a decent room for this price, but to assume I am a liar, and not try to fix the situation is poor business. Holiday inn Express in Kernersville, NC will NEVER GET ANYMORE OF MY MONEY.

I called the evening of July 28 to make a reservation. The rep's name is Jeff and he is the rudest HI employee I have ever had the misfortune of speaking with. I'm currently in San Francisco staying in a Holiday Inn and have been a guest of the Holiday Inn in different locations for the last few days. We have been HI members since the 80s and feel it is necessary for you to know when this kinda thing happens. Poor customer service is NEVER acceptable. Thanks.