Holiday Inn Express Reviews

The next day, around 7pm, my daughter and I were walking back from a store to the Holiday Inn Express. This same male suddenly appeared in our path, I then began to run towards the hotel, but he got in front of us, and we began to scream at each other as I dialed 911. I stated to male, "Go back! Get away!" very forcefully but he actually followed us into the hotel. Through two double glass doors, and into the foyer all the while 911 hears me and my child screaming, "Get away! Back up!"

I thought for sure that an attempted re-abduction was occurring at that point of my daughter. Her father had used three people in November of 2009 to attempt this and had failed because my child fought hard! We both felt this man was menacing and threatening and swearing at us all the while chasing us. Thank God, the Waterbury police dept. responded with multiple cars, a commander car, etc. and came fast as I stayed on with 911. The male was never stopped by the clerk on duty. He did not care. In fact later, the assistant manager, workers, etc made fun of our situation and laughed at me while I was on the phone with abduction prevention agents from the National Center for Missing and Exploited children. The assistant manager screamed, "Get over your past problems, move on..."

This male was stopped by the police and questioned. But the single factor that ruined my case, no cameras in the parking lot! He claimed he was walking to work all the times I saw him and that he did not chase us into the lobby. It was a lie! We are both shaken to the core now, and as it is, we never feel quite safe anyway. This male was released and I do not know yet if he was sent to get info on me and my child for her father's family. He lied to the police, I heard it. And the hotel employees were more concerned that the other guests were frightened and may check out. Never mind that we had spent about $3000 that month on room payment. Two females sobbing and shaking is not funny. I thought that the moment had came again for child snatching.

I thought that the Holiday Inn was a safe place. I grew up on family vacations in South Carolina, and we always stayed in a Holiday Inn. Now, I am back to nightmares as well as my child. Trauma is not funny. No hotel employee should make fun and laugh or gossip or text each other in glee about what happened. Also, after this happened to me, four cars were broken into and windows smashed. How can they not notice? They see the parking lot! It is sad when what was once a great hotel chain has sunk this low. To keep me silent, the manager even threatened to call the police on me for complaining. And he said that "other guests" had complained. Of course, they did. They heard me screaming for help!

When I spoke to the manager (Jon **), he told me "he has the right to charge individuals whatever rate he sees fit at any time" and refused to reimburse me for the overage charges (from the following week). He said he would charge my coworkers $84 and me $104, because he didn't like the way I spoke to him. The fact that I brought this to his attention was offensive to him and he adamantly refused to compromise. I feel this was an act of discrimination and should be against the policies of Holiday Inn.

I called the Holiday Inn corporate office and was told the State rate for employees was $84. I filed a complaint and am awaiting a response. However, the claims representative who I spoke to said it is probable that there wouldn't be a correction to my bill as managers are allowed to bill different rates to different people on a person by person basis. Basically, they are allowed to discriminate and charge different rates based on the mood and temperament of the manager on duty. If the manager doesn't like the way you look or doesn't like the way you sound, he can charge what ever rate he sees fit.

I have since found out the State will only reimburse me up to $84 a night, so I have to pay the difference out of my pocket. I am a Civil Engineer working in Truckee, trying to provide a service to the State, away from my family for 6 months, and I should not have to endure this type of discrimination from an establishment which prides itself on providing quality customer service.

I hope action is taken to remove people like this from their staff or their very nice and new hotel will not be visited much. I felt extreme anger and discomfort on my part and may have lost a client due to her butting in and making things so uncomfortable for the both of us.

Still conversing with the woman on the phone, she told me "look little black girl, I don't have time for this". As she said that, I asked the woman who was checking in, if this was her mother, and handed the phone back to her. I continued to check the woman in, saying that I had forgotten that she was already in-house, and that all she needed was to show her ID. She walked off, and I turned to my colleague, and stated that the woman's mother had called me "little black girl".

After that, on March 28, 2010, my manager said that I needed to come in. The issue came up again, and I explained to her what happened, but was told that I was unprofessional. She also stated that what the lady said to me was not offensive, and that I was getting terminated for it, because I didn't know what the customer was going through, so it didn't matter what she called me, because I was being to sensitive. It resulted in me being fired, and now I have to find another job, so that I can pay my car payments. I am very emotionally stressed, and surprised that they dont treat their employees with more respect.

We entered the room. We both showered then immediately fell asleep, being that we were exhausted. We awoke the next morning, showered again and went downstairs to check out. When arriving at the front desk, we were told by the day shift desk clerk that the hotel did not accept cash. After some questioning as to why cash was not accepted, after we were told it would be, I decided to just pay the $97.75 for the room using my credit card. I then took possession of the cash we were supplied, as reimbursement for the use of my credit card.

After check out, I was speaking with my wife, Laura, by telephone and I told her of the misunderstanding at the hotel. Being a former Holiday Inn manager, she advised that did not sound right and in turn, contacted the Holiday Inn Corporation to inquire. Laura was told that is not normal policy and they would register a complaint to send to the hotel management. Laura, having previously been employed by Holiday Inn as a manager, has knowledge that the hotel would be charged $75 which would be added to their royalty invoice for the month, as a result of the complaint. I thought nothing more of the incident and traveled home.

On March 16, 2010, I received my credit card statement in the mail and found two charges from the Holiday Inn Express in Vidor, TX. The first being the room charge of $97.75 and a second charge for $75. Both charges were submitted on March 2, 2010, the day we checked out. As I was not home from work yet, Laura contacted the Holiday Inn Express to inquire about the second charge and was told the charge was a cleaning fee for someone smoking in the room. I found this preposterous, as neither my colleague nor I smoke, or have ever smoked.

When I arrived home, I contacted the Holiday Inn Express and asked to speak with the owner or general manager of the hotel. I was told by Carlos, the desk clerk, that the hotel was owned by Tino and Nisha and they were currently at another hotel they owned. Carlos provided a telephone number of 409-. I called this number which was answered by Nisha. I began to inform Nisha of the problem and she immediately cut me off and transferred me to Tino. When Tino answered, I began to explain the problem I had. Tino was very rude and continuously spoke over my attempts to explain the problem. I finally asked Tino if he would listen to me for a few minutes, which he did as I explained the problem, but he continued to insist either my colleague or I smoked in the room.

At first, Tino told me he was forced to keep the room unoccupied for three to four days for cleaning, but later claimed the room is still unoccupied to this day. I informed Tino neither of us smokes, but he would hear none of it. I simply asked Tino to credit my card, but he continuously refused to do so. I informed Tino I believed he was committing fraud by claiming smoke damage to the room to recover the $75 he was charged by Holiday Inn. Tino denied this and immediately changed the subject. I further informed Tino I believed this hotel is along a major interstate, in area not many people travel for tourism, and he makes fraudulent charges to traveling guests, as it is his belief no one will come back to the area.

Tino and I discussed this charge for approximately 30 minutes, during which time he was very rude and overbearing, flatly refusing to listen to my claims or work with me in any way. At one point, I asked Tino if he was the owner of the hotel, to which he replied he was not. I asked Tino for the owner's contact information so I could speak with them and Tino absolutely refused to provide this information. I asked Tino why he would not provide this to me and he said he was forbidden to do so. I then asked for the name of the corporation which owned the hotel and was provided Holiday Inn Express Vidor with an address of 260 East Freeway, Vidor, TX. I informed Tino this was the name and address of the hotel, in which we stayed, and he was attempting to deceive me. I continued to request this information but Tino continued to angrily deny my request.

I then asked Tino what the hotel's process was if they discovered any type of damage in the room, including the smell of cigarette smoke. Tino advised statements are collected from the housekeeping employees who discover damage and photographs are taken of the damage, including cigarette butts, ashes or any other findings which support the claim of smoking in the room. I asked Tino to provide this information but I was told this procedure was not completed; further indicating this is a false statement to recover the $75 charge his hotel received from the corporate office. I inquired as to the normal charge for repairing smoke damage and was told the normal charge was $200 but we were only charged $75 because not much work was needed. I informed Tino I found this amount very convenient, as it matched the amount taken by the corporate office. Tino denied this claim and continued to be very derogative towards me.

After about 30 minutes, Tino finally offered to refund half of the amount charged. I still do not believe this is fair, as I can prove by statements from employers, physicians, co-workers, etc. that neither occupant of the room smokes and Tino has no proof or documentation that smoke damaged the room during the time it was occupied by us, as procedures stated by Tino were not followed. I believe this is a fraudulent charge, initiated by Tino to recover the $75 his hotel was charged.

After speaking with Tino, I began to attempt to identify the owner of the hotel, as Tino stated he was not the owner. After examining numerous databases via the internet, I learned Tino *** is indeed the owner, as stated on the Better Business Bureau website. Yet again, a lie told by Tino. I do not appreciate being treated like this and I will never spend another dime at any hotel affiliated with IC Hotels Group. I am not asking for any compensation other than the $75 I was fraudulently charged. Tino is a poor representative of Holiday Inn and its partners and affiliates and I will make sure I inform as many people as possible about the scam he has going along a lonely stretch of Interstate 10 in east Texas.

It is my opinion Tino is nothing more than a thief and should be investigated for fraudulent charges to a credit card and an ongoing organized scheme to defraud persons of money. I wonder how many people have been fraudulently charged and are not aware or have decided not to worry about the charge. I have had to change my credit card number to protect against more fraudulent charges and his actions have severely affected my agencies opinion of Holiday Inn in general.

He said no and that I cancelled on the following day. I told him that was a lie. Then I told him that Jen, his employee, never said anything to me about an advance pay rate. He then said he will give me one day back, and hung up. I call their corporate office and basically, they said they could not do anything. Also, Sara told me that sometimes the corporate office doesn't process the cancellation right away. That is not my fault. I want all my money on my card. I did not agree to an advance pay rate. Times are very hard. I need my money. I am stressed about this. I feel like I have been scammed.

Alan, the night manger came up to my room and offered me quarters for the dryers and a new room when it became available. The call never came to move to a new room or the quarters. The damage was already done, I thought!

During the night I kept awake off and on during the night with drip, drip, drip. To prevent more water damage to the room, I emptied the ice bucket at least four times. I finally moved into the sitting room and tried to catch some sleep on the couch. The Doom Room and I parted our relationship round 5 am.

There was a new clerk on duty (Mark). When I asked the clerk, Mark, for a credit, he said he was not allowed to issue any credit. He told me he was made aware of the conditions in room 328 from Alan. When he refused a credit, he gave me a card with the General Manager's name and told me, I would have to come back and contact him. I was told by the staff the new management was not spending any money for maintenance to repair the roof.

To say the least, in all my years of traveling, this has been the worst experience I have had in a hotel. Finally, as I went to leave the desk and walk out of the hotels main entrance, as a final wave good day, the ceiling tile collapsed onto the luggage carts!

About 9AM, as we were traveling up I-75, my cell phone rang. It was the manager who, being foreign, was difficult to understand. I did understand that, "If you thought you were getting a free room on the return trip, you're crazy!" I hung up. I contacted HSIS's guest relations reiterating the episode to them immediately after the exchange with the manager. Further, I sent a detailed email to guest relations over a week ago and as of today, 12/18/2009, I've heard nothing. After much conversation with HI, I was finally able to cancel the return reservation. After 45 years of using my priority club, I have decided to never again stay in a Holiday Inn/ICH property. At any rate tired travelers, stay away from Holiday Inn Express Ring Tree, Georgia as the bed bugs have taken over and they are more important than the paying guests!

We were on our way next door to the Best Western, which we looked at the room this time. It was great and we're checked in by 11:07. The clerk (Eddie) at the Best Western stated he gets a large number of guests for the same reasons every week. When I returned home on December 12, 2009, I found a hold of $120.00 on my account. I called the hotel and spoke to Ashley. She stated I had to talk to the manager (Deana) on Monday. On the morning of the 14th of December, the amount had changed to $83.00 and the room was supposed to be $99.00; not sure what was up with all the changes. I called and spoke to the manager Deana and she stated they were not going to refund my money as the room had been used. In no way had the room been used. We were only in the room for approximately 15 minutes.

She was rude and disrespectful in every way. I then called Holiday Inn Express corporate and they would do nothing. What a disgrace that a business of this size and name can steal money from you and get away with it. All I want is the refund of my $83.00. The time spent trying to get this settled is just wasted time

We received nothing in the mail, and hotel management has since rescinded the original offer. Over a month has passed, and I've made a long list of e-mails to the hotel owner to no avail. Nothing has been resolved. I know this may seem like a small issue, but business owners need to be held accountable for their actions. I have very detailed e-mail correspondences available, if required. Please advise. Thank you.

My boss is an 80-year old man, driving across the country with his wife. They arrived in a city without reservations for an overnight stay. The hotel was able to accommodate them, but this is unacceptable! Customers should not be treated like this no matter what the situation is.

The people that work at the front desk are very unconcerned about giving good service. When I was in the workout room, I was talking about this problem with another woman from Montana who was also complaining about this problem. She told me the outdoor pool was the only reason she had booked this hotel. She told me that the woman at the front desk was very rude and told her "Well, you can go down to the Best Western or the Budget Inn."

This woman told me that this would be the last time she stays at this hotel. I also feel the same way. I have seen two men working on the pool for a few minutes but not much. I believe this outdoor pool has not been in use for quite sometime because of the weeds that are growing up through the cement. Also, there is not any pool furniture around the pool. It looks like it has been out of use for a very long time. If this is in fact the case, I believe that this is false advertising on behalf of this particular hotel. I also believe that when a call is made to book the hotel or to check on a reservation the hotel management should be forthcoming and let those who have made reservations know that the outdoor pool is not working and probably won't be working anytime soon. In conclusion, I am very dissatisfied with my stay here and will cautiously make reservations with Holiday Inn in the future.

We explained that it was not our fault that the state changed the location, but they did not care. I attempted to cancel two more times to no avail. The manager advised that we could not cancel because it was an online reservation. I asked if we could receive a credit or have our reservation moved to College Station and she stated no. She explained that the Holiday Inn Express are privately owned and did not affiliate with Holiday Inn itself.

I asked to have the owner contact me and again, I was told they cannot do that. I asked for his e mail and number but was denied. I have tried several times to get a contact for the owner to no avail. I have left my email and number to be forwarded to the owner but with no results. I have reservations that I cannot use and can't get any response from the owner. I don't think that I am being unreasonable and I have gone out of my way to settle this without outside intervention but it appears to be a one-sided attempt at a compromise. I have contacted the BBB and the State Attorney General's office. The Internet special is the same price when you call on the phone so the only thing special about it is that you can't cancel.

They did have security cameras, but no one was monitoring them. If they had seen the incident, the police could have responded and saved me and my money. I have a copy of the tape and as it turns out, the criminals car would have been very easy to identify if someone had just told the police about the video at the time. I had to check the next day and ask them if they had a working camera. The tape quality is so poor, the police could not use it, but it does show part of the assault.

While I realize they certainly did not wish this to happen, I did expect a high level of security from their organization, especially since this occurred at 6 p.m. in perfectly clear weather in broad daylight. They were negligent in their security.

When I returned from the dentist, I expressed my concerns regarding the lack of safety precautions taken in the hot tub area. The manager told me that no one ever slipped before and there's a sign posted. I tried to explain to her that this might be the first of many accidents if she didn't do anything. She told me she would pass this on to the Hotel Owner and he would get back to me. Before I checked out, I called the manager and asked if the owner was going to contact me. She told me that the owner is not liable because his insurance would not cover my daughter's medical expenses.

I was offended by her comments and asked to speak to the owner. She told me she would leave him a message. I asked about the Hotel's satisfaction promise of service and she told me that she wasn't responsible for my dissatisfaction of service because she tried to resolve this matter. Holiday Inn should not have individual owners.

My husband went down to inquire as to WHY $421.20 was charged to our account. It was a "hold" charge for the $99.00 room for one night. The front desk clerk assured us that the charge would be credited to our account when we checked out and we would only be liable for the 99.00, roll away bed and any other miscellenous charges. On the third day, when we checked out my husband again asked about the $421.20 charge. The clerk assured us that our account would be credited the same day, less the $130.45 room charge, so we went on our way, three kids in tow.

When I went to use my card, I was horrified to find out that my card was declined...immediately I called my bank, only to find out that the Holiday Inn Express had charged to my card $842.40 and and the room charge of $130.45...this took everything out of the only access we had to funds for our trip. This all happened on a Saturday, so we are unable to rectify anything until the following Monday. We are 300 miles from home, unable to access OUR money due to an incompetent mistake. Thank God we had friend close to where we were visiting.

I said how can you do that without informing me. They said they put a letter and a receipt under the door to my room. When I said I never received it, they said maybe we put it under the wrong door. I asked them if that meant they gave my credit card number to another guest and they didn't know. The manager was less than helpful, he avoided me at all costs.

The pool is filthy, they don't even turn the filter on. One Saturday night I counted 30 people elbow to elbow in the pool and the filter wasn't even on. The hot-tub is a gaping concrete hole in the ground next to the pool. It has been out of order for months so they drained it. Now it is just a 6 foot hole waiting for someone to fall in it. There is nothing to prevent kids from going near it. OHSA should investigate that.

The continental breakfast is never ready on time and I usually have to leave for work while they are setting it up. On weekends they run out of food if the hotel is full. One day the server even told my wife "I guess you should get up earlier". Our phone has gone out for a week at a time.

My husband asked if what she meant was that she deliberately deceived the client. Her response was that this was normal business practices for the hotel industry. We asked to get our money back and were very upset that a week before we were being pushed to a smaller room. She was very outspoken about how it was not her problem. She stated that she would return our security deposit and that was the best she could do under the circumstances. My brother and I went to four other hotels and were informed that legally they do need to disclose the information to us. That we should ask for them to pay for the invitations and the stamps since we had to move our event. When I spoke to the Regional Manager, he stated that he would need to get both sides of the story and he would try to get us our money back.