Embassy Suites Hotel

Embassy Suites Hotel

 3.4/5 (253 reviews)

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Overall Rating3.4 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: April 30, 2023

I am commercial ac HVAC/R technician for over 35 years. 2 years ago we visited the embassy suites in Ft Lauderdale entered into the Embassy suites on 17th st causeway. The carpet was wet and it smelled off (mildew). 20 minutes later my wife eyes started to swell, her lips and she became very I’ll (no air circulation). On March 31, 2023 (my wife’s birthday) we went back to Fort Lauderdale to celebrate her special day and decided to give the embassy suites on 17th street causeway because the manager was very nice the last time and refunded me the entire 339.00 that we paid. When I tell you it was a double disaster. We got to our room same thing. Carpet was stink and wet, no air circulation. They put us in another. Around 1:30am my wife woke up saying she was warm (this is South Florida). Well the AC was not working nor was the fan running.

We went downstairs around 1:45am. Explained the problem. They put us in a handicap room with a queen bed (We paid for a king. I’m 6”6.) Figure this one out! Around 6:30-7:00 guess what? The AC kicks on. Just as I thought Embassy Suites run their AC through their corporate office, the fail to run the AC to accommodate the the customer to save energy (money) so on April 29, 2023 I did a little get away with my wife to the Panhandle (Panama City). We checked to a brand new embassy suite. It was very very beautiful. They had only been open for 5 days. Newly built building, well guess what? You guessed correct NO AC!!!! The room was very stuffy! Maintenance was sent up and before I told him I was a license commercial AC tech for over 35 years he attempted to check the breaker which had nothing to do with anything.

I shared with the non knowledgeable concerning AC maintenance gentleman exactly what the problem was. I began to question why was this happening? So she get online and google AC problems at the Embassy Suites and there you have it, several, several, several complaints concerning this exact problem. These rooms cost on average of 340-350 per night. This should not be happening. As we exit our room there you have it. Cool air and very recognized air circulation!!!! This is sad and this matter will be reported to the proper authorities.

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Verified Reviewer
Original review: Jan. 5, 2023

Embassy Suites - the Good, the Bad and the Ugly

- Made-to-Order Breakfast was a delight. HIGHLIGHT OF THE STAY.
- The pool and workout rooms were SMALL but NICE.

-- If it wasn't for the BREAKFAST (being big on breakfast), we would have left.

- Room was TOO COLD (they had a Service Tech come and explain it all to us-because we had a CORNER SUITE).
- The Grille/Restaurant closed about 8pm. The sign said OPEN UNTIL 10pm.
- HOTEL WATER, hot and cold, went out one morning (came back on early afternoon).

- Prices (for the washer and dryer) were NOT POSTED in the laundry room.

- A sign stating that "DOLLARS and CARDS" was posted but NO CARD MACHINE could be located in the room.
- Dollar Bills didn't go through change machine.
- The machines ONLY TOOK QUARTERS.

-- Don't RELY on doing your LAUNDRY until they FIX THE ISSUES. The FRONT DESK will be no help.

---- The hotel was full of visual highlights and it had some good qualities. Though it had its share of issues, they were things that we could live with. I'm not sure how the hotel received 4.5 Stars out of 5 Stars though. It was a near 3 Star Hotel in my opinion.

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    Verified Reviewer Verified Buyer
    Original review: Jan. 4, 2023

    The worst stay ever when you think you are getting a 5 star stay. The refrigerator was nasty couldn’t use it. The couch was tore dirty and stained. The room has been ozone’ from weed smoke which kept me with a headache my whole stay. Couldn’t sleep. Very noisy. A lot of teenagers present. The whole 3rd floor smelled like weed. It was horrible for a nonsmoker. The walls was dirty. Had to ask for clean sheets. The bed sheets was not changed. This hotel has definitely went downhill. It’s more like a motel.

    Valet parking was very expensive and parking your car in garage was also expensive. So you get a nasty room with no parking unless you pay extra. The only good thing about this stay was breakfast and the employees was very professional and nice. But it definitely needs a deep cleaning and furniture replace. My night stand in my room was being held up because it was against the wall. Couldn’t wait to check out. It’s definitely not worth the money. It gives me Motel 8 vibes.

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    Verified Reviewer
    Original review: June 8, 2022

    Room wasn't cleaned properly or at all really, trash under pull out couch, blood stains on pull out couch mattress, dried up piss on the toilet, dirty towels in bathroom, was no complimentary snacks and drinks in room like it was supposed to be, and the girl at front desk today when I checked out had a bad ** funky attitude. I don't think we wanna go back. Eeeewwww.

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    Verified Reviewer
    Original review: March 27, 2022

    This is my first time ever writing a review but I felt I had to. I stayed in this hotel from March 16th till the 20th of March - On the 20th of March the hotel arranged for a driver to drop us to the airport. We had a bag of shopping with us worth approximately $600 - we got out of the vehicle and forgot the bag, my partner ran after the driver however he kept driving and did not stop. We then contacted the hotel and explained the situation to a number of different people. I explained the urgency and that the driver had left in the last 2 minutes. I was transferred from staff member to staff member and finally a man called Kenneth understood what was going on. He said he would make contact with the driver to return to us with the bag.

    We stood outside the airport for over a hour waiting on the driver. He did not return we called the hotel and they said they were having trouble contacting him. I have contacted the hotel over the past week on numerous occasions and they have told me they can’t contact the driver. Today they have responded saying the driver never seen the bag. So therefore I now assume it has been stolen by him. This was my 3rd time staying in this hotel and I will never return due to the dishonesty of there staff. How could they possibly not be able to contact a driver who drives for them on a daily basis for over a week and surely they shouldn’t be giving him business if this is what he does! I am aware he is possibly employed by another company who the hotel use for cars to drive persons staying at the hotel however I still would not recommend anyone to stay there - avoid it at all costs if you don’t want your property stolen!

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    Verified Reviewer
    Original review: July 4, 2021

    My husband and I recently stayed at Embassy Suites in Deerfield Beach and were very disappointed. We had never paid so much for a hotel room in our lives ( 400 for one night; a bit less for the remaining nights)... Our hotel room was very dated... I've stayed at 3 star hotels that were nicer. The sofa was old and uncomfortable though the mattress and the linens were very nice. The biggest concern was the loud noise we heard every evening and every morning from the elevator.

    We were surprised by the extra charges such as an extra .50 for containers when ordering from the restaurant at the hotel. The hotel pool and hot tub were way too small for the size of the hotel. Our first 2 days (weekend), it was so crowded that you couldn't find a lounge chair that was available. We didn't dare go into the pool as the group was playing football. The hot tub was large enough for 3 people comfortably. Most of the staff, with one exception, was very friendly and tried to be helpful. Overall, we would never return to this hotel and disappointed that we spent so much money for such poor quality.

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    Verified Reviewer
    Original review: June 26, 2021

    I stayed at the Embassy Suites in Birmingham, Alabama on Woodcrest Road and it was horrible. The agents at the front desk has no personality, the rooms are old and run down. I had food in the room from a previous guest and a broken chair in the room. The pullout bed had stains and I called down for a blanket and never received it. This is my first experience with Embassy Suites where I was so disappointed.

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    Verified Reviewer
    Original review: June 14, 2021

    I booked a suite at the Embassy Suite New Orleans in May 2021. When I arrived I was informed that the hotel was not providing housekeeping services. I would have to come to the front desk to get wash clothes, towels, trash bags and a box breakfast daily. My room would not be cleaned not even upon request. This is not what I expected so I was truly upset especially since the rate I paid was not inexpensive. On my 2nd day I saw a house keeper working next door and I asked her for a trash bag and she told me to go to the front desk. I gave her a look and she gave me a bag. While at this hotel, I noticed several bags of trash sitting outside of the doors of guests rooms for days.

    On my last day I had a check out time of noon. I was in the living room packing and had little clothing on when I heard my door open. it was the housekeeper who did not knock. I screamed, she said "Sorry" and closed the door. I showered, got dressed, but I was humiliated. Within less than an hour and before noon another gentleman knocked on the door to see if I had checked out. I felt like I was being harassed at this point.

    When I checked out I pointed all of this out at the front desk. I followed up with an email survey and phone call. It took days for Hilton to respond. Then I called the hotel personally and Management has refused to return my call. They issued an $80 credit and some points to my Hilton account. I spent almost $600 and this is how they treat their loyal customers. I will not be staying at Hilton Hotels anymore because I should have received a full reimbursement for the humiliation and invasion of privacy their staff members imposed on me while I was at their facility.

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    Verified Reviewer
    Original review: April 12, 2021

    Got a very restful night sleep, was able to awake refreshed and start my day with clear mind. We were able go out for breakfast and enjoy time with family we were there to visit. We hope to come back again and enjoy another night there.

    3 people found this review helpful
    Verified Reviewer
    Original review: April 1, 2021

    I made reservations for Embassy Suites in St. Augustine, Fl. during Spring Break. I made them several weeks before. What I thought I paid for and asked for was a Balcony Ocean View 2 room suite. What I got was a patio, no ocean view but view of noisy patio. I paid top dollar for this room and got put in a lobby floor room.

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    Embassy Suites Hotel author review by ConsumerAffairs Research Team

    Embassy Suites started in 1983 as a member of the Holiday Inn family. It was acquired by Hilton in 1999 and is one of their full service brands. There are over 200 locations in Canada, Latin America and the United States.

    • Hilton property: Hilton owns Embassy Suites, so guests can use their Hilton HHonors rewards and enjoy eforea spas at select locations. These properties also support the same community initiatives as Hilton Hotels and Suites.

    • Free breakfast: Embassy Suites offers every guest a free, cooked-to-order breakfast. Options include bacon, omelets, potatoes, fresh fruit, sausage and more.

    • Evening reception: At the end of each day, Embassy Suites hosts an evening reception. All guests are welcome, and they receive free snacks and light appetizers as well as a variety of alcoholic and nonalcoholic beverages. Both children and adults are welcome.

    • Large rooms: Every room at Embassy Suites is actually a two-room suite. Each room has a flat screen television, so everyone can watch what they want. Other room amenities include a coffeemaker and minibar.

    • Family friendly: In 2015, Embassy Suites received a First Place Ranking in the Hotel Brand for Families category from Parents Magazine. Parents can visit the #PrettyGreat Family Travel portion of the Embassy Suites website for tips and travel hacks to make their trip go smoothly.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Embassy Suites Hotel Company Information

    Company Name:
    Embassy Suites Hotel