Embassy Suites by Hilton Reviews

Our 1st time to stay there, and from Hobbs NM. Very unhappy customer, price was ridiculous for that room. I want my money back. I told the young lady when I checked out. She was from Dallas TX. She said she would forward message to Management. I/We had problems with the card getting in and out. The air conditioner not working properly it was hot, door knob fell off when we tried to open door. Dirty, dirty. Floor dirty, curtains dirty like they have been there for many years. Nasty, tub dirty, lights didn’t work properly. Just not worth what I paid. I regret bringing my daughter and granddaughters to that nasty place. I would like my money back. Never will I stay there again.

Review for Embassy Suites Atlanta Airport North (Feb 7-9, 2025). I had a terrible experience at this hotel. My guaranteed adjoining rooms were unavailable, and check-in was delayed until 6:30 p.m. Housekeeping neglected our rooms despite multiple complaints, and staff harassed my family, forcing us to stay at the pool all day, making children ill. We couldn’t use our rooms, and my granddaughter’s birthday celebration was ruined. Completely unacceptable service for a Hilton property!

I had a horrible time that one night, first they had nothing good to offer at happy hour... The handicapped room was so small my wheelchair could only go in bathroom, where they have slick tile on the floors... I feel trying to get out of the high bed, if my daughter had not been with me I couldn't get to the phone... The security guard came & got me up. Breakfast had little to be desired... Will never go to another Embassy Suites, they used to be my favorite go to.

We have stayed at Embassy Suites for over 20 years. Our experience there has been very good in the past. We stayed there last spring and were informed that we now had to pay for parking. We already made the reservations prior to our arrival. I was told at the front desk that we had to pay to park. I told the attendant that was not happy about that. She said that many people had expressed their dissatisfaction and that she didn't believe it would last long. We stayed there again a few weeks later and had to pay for parking. I informed the desk attendant that this would be the last time we stayed because of this. I guess that when you don't have a problem filling your rooms you start gouging people for more money. That is called GREED and I won't be contributing.

I recently came back from staying 2 nights at The Embassy Suites hotel in Niagara Falls, Ontario. When we got there, we found out that parking on site was $70. If you don't want to pay that much for parking, the only other option was to pay $35 to park on their offsite parking lot which was 4 blocks away. At least it was a gated parking lot with shuttle busses going back and forth to the hotel. You do have the option of paying $100 for valet parking at the hotel though. No thanks.

I recently attempted a stay at the Embassy Suites in Temecula CA. My experience was far from pleasant. The room itself was in poor condition. The room had a horrible smell, dirty clothes from the previous guest, dog poop all around the balcony door. My room was on the ground floor. Sliding glass door was missing hardware so therefore would not lock for security. Bar on the sliding glass door was too short to provide additional security. Door to the room had enough space for anything to slide into the spacing around the door for anyone to break in. Room reeked of dog urine. This was an unbelieve experience for the Embassy Suites. Whoever rated this hotel anything other than a negative is LYING. We had to find another room at 10 PM at night. Staff could not provide any justice for the stay. They attempted to charge me 875.00 for a two-night stay for this poor experience. This room was not fit for an animal to stay in.

We checked into this hotel late in the evening and ordered food at their expensive steakhouse. Checkout is at 11am, we came back to the hotel 30 minutes BEFORE checkout and to our surprise our rooms were already torn apart with all of our food, drinks and items that the clean staff deemed trash thrown out. When we went to the front desk both of the staff were short tempered and seemed like they could care less.

I checked in the Embassy Suites, Frisco Texas on Thursday at 9pm, November 9, 2023. Immediately, I contacted the front desk due to blood on the living room curtains, I was told there were no rooms to change to and they would handle on November 10. On November 10 in the morning I responded to a text, reiterating the blood on the curtains, again no response. I reached out at 7pm November 10 due to no response to my complaint. At 3pm on November 11 I received a text the situation was resolved, however I was in the room and asked the manager to come up and see nothing was resolved. I proceeded to go the front desk, expressed my disgust on how this matter had been handled. I am a physician and surgeon, so I explained about communitive diseases and how unsafe leaving these curtains hanging was.

I was very disappointed with the lack of professionalism by the customer service when calling to cancel my reservation. Two separate times I was hung up on by an employee. I hope that more training is provided.

Just recently stayed at the Embassy Suites Hotel, South, it was the most terrible experience I have ever had at an Embassy Suite, this was in El Segundo, Los Angeles close to the Airport. It was going through renovations, the staff were rude, I did not meet one staff member that was nice, the breakfast, was cold, there were flies all over the place. The front desk staff was the worst, tried to get answers about the parking and was given different information depending on who you spoke with. I had my elderly mother-in-law with us, they directed us to the wrong elevator in the parking structure, which required several phone calls to the front desk, just to be told there is a sign saying a certain elevator was only for construction people, there were NO signs indicating that whatsoever.