Embassy Suites by Hilton Reviews

I stayed in the Embassy Suites Tyson Corner on 12/31/25 - 1/1/26. I was very impressed with the cleanliness of the hotel upon arrival at ~ 5pm on 12/31. The desk receptionist was Chelsey. She was warm, cheery and very accommodating. She explained what was available to us, e.g. the reception that eve, info concerning breakfast, and other available amenities. She encouraged us to call the front desk if we needed anything. She was Sincere! No Doubt. Her Vivaciousness was contagious! It indeed gave Welcome!!! Food was great! Room was Great! Service was Awesome! I will definitely come to this place again!

The room was so old. It smelled so old when we walked in. The beds were awful! The bathroom was so small and disgusting. The breakfast was no good either. It smelled like weed and someone tried to break in our car at night.

recently my wife and I stayed in the Embassy Suites hotel located in St. Charles MO., we visit the area the first weekend after thanksgiving annually to attend the Christmas celebration in St. Charles. Our Embassy Suites stay has been awesome each year, and particularly this year the day had been cold, rain/snow, but when we showed up at the hotel the registration desk employee, Geneva, was one thousand percent extremely nice and welcoming. She is professional and provided quick and easy check-in, nice to see someone who takes pride in their job and that is customer focused with personal welcoming touch. Also the lady who cooked the omelets on Sunday morning was the best omelet cook I have seen in years, I was more than happy to give a $10 tip, awesome overall service again, will be back next Thanksgiving weekend.

I would suggest that both night tables have either an electrical outlet or port for your iPhone/iPad. The TV should be able to swivel towards the sofa area or bed area. We enjoyed our dinner in the Christmas decorated Speak Easy Room. Beautifully decorated! Lastly, I’d like to comment on the breakfast lady Cathy. We got there after 11:00 on 12/01. She was very friendly and attentive! Asking everyone if everything was okay and if they needed anything. Very attentive! She was always cleaning. Even the entire chairs, down to the legs. I’ve never seen a breakfast lady do this in my 50 plus years of traveling. Cathy went over and above, making sure the clients had a great experience!

This was a nightmare. First night after 5hr flight someone’s blonde hair on headboard, lamp shade, room smelled horrible, like so oh as been in there. I have pictures of this week's nightmare. They DO NOT CLEAN ROOMS, every evening coming back I had to complain, drapes torn, trash left in the cans, shower doors with water spots, water left I. The showers they witnessed this themselves, they changed my room 3 times, EMBASSY SUITES RUIN MY VACATION. Their rooms are like what you see on tv - a nasty motel. A lady was holding her dog sat it on the counter where the pastries were. THEY SAID NOTHING. They need a visit from OSAH, Health Department and immigration because a man who took pictures said no speak English me no understand. Like WHAT! Oh I have pictures. They do as well. They are media worthy.

What is going on with your 7290 Commerce Center Drive, Colorado Springs, Colorado hotel these days?! So many great staff we've always enjoyed seeing are no longer here, new staff are showing signs this hotel no longer cares about their guests! Your new breakfast lady leaves MUCH to be desired as we witnessed her EXTREMELY RUDE behavior; NO guest (or STAFF) should have to deal with such rudeness! What happened to this hotel's management?? It used to be such a joy to stay here, after our recent stay my family will be looking elsewhere in the future as you've lost our business as well as our friends that have reserved rooms to stay at the same time together!

Stayed two nights at Embassy Suites Temecula (October 2025). It was not a good experience. We had to pay to park in their giant unattended parking lot. The sign on our parking space said "Park at your own risk" and had gang signs and graffiti on it. There was no housekeeping service, and we were not advised of that when we checked in. The house phone in our room did not work so we had to walk through several long hallways and take an elevator to reach the front desk to ask for more coffee for the following day, and any other items we might need such as clean towels and toilet paper. The hotel in general is in pretty awful disrepair. The wallpaper was peeling in many places and the woodwork was banged up and a mess throughout the hotel.

Email sent to Embassy Suites weeks ago- zero response or acknowledgement. I understand I had a late cancellation because my friend Danny ** had already gotten a room within your location. I have used Embassy Suites frequently but am very disappointed in this recent experience. If this is the one time mistake and not a pattern I would hope you would have some grace and handle with understanding and eager to help customer service. It is my error that I canceled when I did not book a room that would allow so but to never use the room, still using Embassy Suites for the event and then be charged $176 for a room that you were then allowed to book? May I ask if my room was booked? Because then you are just doubling your payment for the one room. I do not find this to be great practice or customer service.

We recently stayed in the Embassy Suites in Tigard, Oregon. The hotel is in a terrible state of repair. The roof over the main area leaks, and the carpeting everywhere is worn and dirty. In our room, there were brown stains on the carpet. Since this is a "pet friendly" hotel, I imagine the stains are from animal feces. The sofa bed was a torture device, reminiscent of the 1960s, and it may have been that old. The only reason I gave the hotel 2 stars is that their breakfast buffet was good; however, my husband came down with stomach flu a day later, so again, cleanliness is an issue. Steer away from this hotel and stay in a "people friendly" hotel instead.

RE: Embassy Suites, N. Columbus Dr., Chicago, IL. Date of visit: July 1 and 2nd, 2025. This location’s rooms are in dire need of renovation. The bathroom is the worst with toilet issues, a hole in the wall by the showerhead, mold on the tile in the shower, water backing up in the tub when taking a shower. The furniture was dusty and I did call Hotel management and advise them. They said that they would fix it, but never did. The purpose of this review is to save others the disappointment that I endured. They charge high rates, but what they deliver is substandard for the price. Upon returning home, my daughter who made this reservation had sent a review directly to this location, and there was no reply. The only plus is the breakfast and the evening reception which were both very good.