Embassy Suites by Hilton Reviews

The Embassy Suites in Orlando at the airport went out of their way to make sure our stay was extraordinary. The front desk staff were cordial, accommodating and informative. It was pleasant to work with a company who valued customers.

I had an excellent experience at Embassy Suites today. The customer service was outstanding—everyone was friendly, welcoming, professional, and incredibly helpful. They went above and beyond to make sure I had everything I needed and made me feel valued as a guest. It’s rare to receive such exceptional service these days, and I truly appreciate the kindness and professionalism of the staff. Thank you for making my visit such a pleasant one. I highly recommend Embassy Suites!

I stayed in the Embassy Suites Tyson Corner on 12/31/25 - 1/1/26. I was very impressed with the cleanliness of the hotel upon arrival at ~ 5pm on 12/31. The desk receptionist was Chelsey. She was warm, cheery and very accommodating. She explained what was available to us, e.g. the reception that eve, info concerning breakfast, and other available amenities. She encouraged us to call the front desk if we needed anything. She was Sincere! No Doubt. Her Vivaciousness was contagious! It indeed gave Welcome!!! Food was great! Room was Great! Service was Awesome! I will definitely come to this place again!

The room was so old. It smelled so old when we walked in. The beds were awful! The bathroom was so small and disgusting. The breakfast was no good either. It smelled like weed and someone tried to break in our car at night.

recently my wife and I stayed in the Embassy Suites hotel located in St. Charles MO., we visit the area the first weekend after thanksgiving annually to attend the Christmas celebration in St. Charles. Our Embassy Suites stay has been awesome each year, and particularly this year the day had been cold, rain/snow, but when we showed up at the hotel the registration desk employee, Geneva, was one thousand percent extremely nice and welcoming. She is professional and provided quick and easy check-in, nice to see someone who takes pride in their job and that is customer focused with personal welcoming touch. Also the lady who cooked the omelets on Sunday morning was the best omelet cook I have seen in years, I was more than happy to give a $10 tip, awesome overall service again, will be back next Thanksgiving weekend.

I would suggest that both night tables have either an electrical outlet or port for your iPhone/iPad. The TV should be able to swivel towards the sofa area or bed area. We enjoyed our dinner in the Christmas decorated Speak Easy Room. Beautifully decorated! Lastly, I’d like to comment on the breakfast lady Cathy. We got there after 11:00 on 12/01. She was very friendly and attentive! Asking everyone if everything was okay and if they needed anything. Very attentive! She was always cleaning. Even the entire chairs, down to the legs. I’ve never seen a breakfast lady do this in my 50 plus years of traveling. Cathy went over and above, making sure the clients had a great experience!

This was a nightmare. First night after 5hr flight someone’s blonde hair on headboard, lamp shade, room smelled horrible, like so oh as been in there. I have pictures of this week's nightmare. They DO NOT CLEAN ROOMS, every evening coming back I had to complain, drapes torn, trash left in the cans, shower doors with water spots, water left I. The showers they witnessed this themselves, they changed my room 3 times, EMBASSY SUITES RUIN MY VACATION. Their rooms are like what you see on tv - a nasty motel. A lady was holding her dog sat it on the counter where the pastries were. THEY SAID NOTHING. They need a visit from OSAH, Health Department and immigration because a man who took pictures said no speak English me no understand. Like WHAT! Oh I have pictures. They do as well. They are media worthy.

What is going on with your 7290 Commerce Center Drive, Colorado Springs, Colorado hotel these days?! So many great staff we've always enjoyed seeing are no longer here, new staff are showing signs this hotel no longer cares about their guests! Your new breakfast lady leaves MUCH to be desired as we witnessed her EXTREMELY RUDE behavior; NO guest (or STAFF) should have to deal with such rudeness! What happened to this hotel's management?? It used to be such a joy to stay here, after our recent stay my family will be looking elsewhere in the future as you've lost our business as well as our friends that have reserved rooms to stay at the same time together!

Stayed two nights at Embassy Suites Temecula (October 2025). It was not a good experience. We had to pay to park in their giant unattended parking lot. The sign on our parking space said "Park at your own risk" and had gang signs and graffiti on it. There was no housekeeping service, and we were not advised of that when we checked in. The house phone in our room did not work so we had to walk through several long hallways and take an elevator to reach the front desk to ask for more coffee for the following day, and any other items we might need such as clean towels and toilet paper. The hotel in general is in pretty awful disrepair. The wallpaper was peeling in many places and the woodwork was banged up and a mess throughout the hotel.

Email sent to Embassy Suites weeks ago- zero response or acknowledgement. I understand I had a late cancellation because my friend Danny ** had already gotten a room within your location. I have used Embassy Suites frequently but am very disappointed in this recent experience. If this is the one time mistake and not a pattern I would hope you would have some grace and handle with understanding and eager to help customer service. It is my error that I canceled when I did not book a room that would allow so but to never use the room, still using Embassy Suites for the event and then be charged $176 for a room that you were then allowed to book? May I ask if my room was booked? Because then you are just doubling your payment for the one room. I do not find this to be great practice or customer service.

We recently stayed in the Embassy Suites in Tigard, Oregon. The hotel is in a terrible state of repair. The roof over the main area leaks, and the carpeting everywhere is worn and dirty. In our room, there were brown stains on the carpet. Since this is a "pet friendly" hotel, I imagine the stains are from animal feces. The sofa bed was a torture device, reminiscent of the 1960s, and it may have been that old. The only reason I gave the hotel 2 stars is that their breakfast buffet was good; however, my husband came down with stomach flu a day later, so again, cleanliness is an issue. Steer away from this hotel and stay in a "people friendly" hotel instead.

RE: Embassy Suites, N. Columbus Dr., Chicago, IL. Date of visit: July 1 and 2nd, 2025. This location’s rooms are in dire need of renovation. The bathroom is the worst with toilet issues, a hole in the wall by the showerhead, mold on the tile in the shower, water backing up in the tub when taking a shower. The furniture was dusty and I did call Hotel management and advise them. They said that they would fix it, but never did. The purpose of this review is to save others the disappointment that I endured. They charge high rates, but what they deliver is substandard for the price. Upon returning home, my daughter who made this reservation had sent a review directly to this location, and there was no reply. The only plus is the breakfast and the evening reception which were both very good.

I stayed 3 nights at Embassy Suites at BWI and charged with $27 to $30 per day for incidental. But these are return to me even though it has been 20 days since I checked out. They need more staff at the restaurant to serve better to the customers.

Our 1st time to stay there, and from Hobbs NM. Very unhappy customer, price was ridiculous for that room. I want my money back. I told the young lady when I checked out. She was from Dallas TX. She said she would forward message to Management. I/We had problems with the card getting in and out. The air conditioner not working properly it was hot, door knob fell off when we tried to open door. Dirty, dirty. Floor dirty, curtains dirty like they have been there for many years. Nasty, tub dirty, lights didn’t work properly. Just not worth what I paid. I regret bringing my daughter and granddaughters to that nasty place. I would like my money back. Never will I stay there again.

Review for Embassy Suites Atlanta Airport North (Feb 7-9, 2025). I had a terrible experience at this hotel. My guaranteed adjoining rooms were unavailable, and check-in was delayed until 6:30 p.m. Housekeeping neglected our rooms despite multiple complaints, and staff harassed my family, forcing us to stay at the pool all day, making children ill. We couldn’t use our rooms, and my granddaughter’s birthday celebration was ruined. Completely unacceptable service for a Hilton property!

I had a horrible time that one night, first they had nothing good to offer at happy hour... The handicapped room was so small my wheelchair could only go in bathroom, where they have slick tile on the floors... I feel trying to get out of the high bed, if my daughter had not been with me I couldn't get to the phone... The security guard came & got me up. Breakfast had little to be desired... Will never go to another Embassy Suites, they used to be my favorite go to.

We have stayed at Embassy Suites for over 20 years. Our experience there has been very good in the past. We stayed there last spring and were informed that we now had to pay for parking. We already made the reservations prior to our arrival. I was told at the front desk that we had to pay to park. I told the attendant that was not happy about that. She said that many people had expressed their dissatisfaction and that she didn't believe it would last long. We stayed there again a few weeks later and had to pay for parking. I informed the desk attendant that this would be the last time we stayed because of this. I guess that when you don't have a problem filling your rooms you start gouging people for more money. That is called GREED and I won't be contributing.

I recently came back from staying 2 nights at The Embassy Suites hotel in Niagara Falls, Ontario. When we got there, we found out that parking on site was $70. If you don't want to pay that much for parking, the only other option was to pay $35 to park on their offsite parking lot which was 4 blocks away. At least it was a gated parking lot with shuttle busses going back and forth to the hotel. You do have the option of paying $100 for valet parking at the hotel though. No thanks.

I recently attempted a stay at the Embassy Suites in Temecula CA. My experience was far from pleasant. The room itself was in poor condition. The room had a horrible smell, dirty clothes from the previous guest, dog poop all around the balcony door. My room was on the ground floor. Sliding glass door was missing hardware so therefore would not lock for security. Bar on the sliding glass door was too short to provide additional security. Door to the room had enough space for anything to slide into the spacing around the door for anyone to break in. Room reeked of dog urine. This was an unbelieve experience for the Embassy Suites. Whoever rated this hotel anything other than a negative is LYING. We had to find another room at 10 PM at night. Staff could not provide any justice for the stay. They attempted to charge me 875.00 for a two-night stay for this poor experience. This room was not fit for an animal to stay in.

We checked into this hotel late in the evening and ordered food at their expensive steakhouse. Checkout is at 11am, we came back to the hotel 30 minutes BEFORE checkout and to our surprise our rooms were already torn apart with all of our food, drinks and items that the clean staff deemed trash thrown out. When we went to the front desk both of the staff were short tempered and seemed like they could care less.

I checked in the Embassy Suites, Frisco Texas on Thursday at 9pm, November 9, 2023. Immediately, I contacted the front desk due to blood on the living room curtains, I was told there were no rooms to change to and they would handle on November 10. On November 10 in the morning I responded to a text, reiterating the blood on the curtains, again no response. I reached out at 7pm November 10 due to no response to my complaint. At 3pm on November 11 I received a text the situation was resolved, however I was in the room and asked the manager to come up and see nothing was resolved. I proceeded to go the front desk, expressed my disgust on how this matter had been handled. I am a physician and surgeon, so I explained about communitive diseases and how unsafe leaving these curtains hanging was.

I was very disappointed with the lack of professionalism by the customer service when calling to cancel my reservation. Two separate times I was hung up on by an employee. I hope that more training is provided.

Just recently stayed at the Embassy Suites Hotel, South, it was the most terrible experience I have ever had at an Embassy Suite, this was in El Segundo, Los Angeles close to the Airport. It was going through renovations, the staff were rude, I did not meet one staff member that was nice, the breakfast, was cold, there were flies all over the place. The front desk staff was the worst, tried to get answers about the parking and was given different information depending on who you spoke with. I had my elderly mother-in-law with us, they directed us to the wrong elevator in the parking structure, which required several phone calls to the front desk, just to be told there is a sign saying a certain elevator was only for construction people, there were NO signs indicating that whatsoever.

We visited Irving Tx for the weekend of July 28. We stayed at the Embassy located at 4650 Airport Fwy. First night we didn’t have enough towels. We call down to front desk and ask for more and never received them. We go to front desk and they say they do not have any. WTF‼️⁉️ The air in the room barely worked. Thermostat set to 67 and air wasn’t coming on so the room was warm at best. Wi-Fi was a joke. It didn’t work at all. Was away from the room the entire next day to come back to still no towels. In fact we actually went to buy our own. And we were told we didn’t request room service although we definitely asked for towels the night before.

I stayed at the Marriott but was being valet parked by Embassy Suites employees. Apparently they have an agreement with each other. I called for my car on several different occasions and the first time it took a ridiculously amount of time when they were not busy. Again, when I called they also were taking a long time and not busy. So long in fact, I went inside to the Marriott and mentioned that I've been waiting for my car. They called the Embassy Suites and apologized but said they would send someone right now to get the car saying they didn't get a message of someone calling for their car. I know that they were lying or the person who brought me my car lied because the person that brought me my car said that the rest of the valet staff left and didn't tell him and that's why it took so long.

I am commercial ac HVAC/R technician for over 35 years. 2 years ago we visited the embassy suites in Ft Lauderdale entered into the Embassy suites on 17th st causeway. The carpet was wet and it smelled off (mildew). 20 minutes later my wife eyes started to swell, her lips and she became very I’ll (no air circulation). On March 31, 2023 (my wife’s birthday) we went back to Fort Lauderdale to celebrate her special day and decided to give the embassy suites on 17th street causeway because the manager was very nice the last time and refunded me the entire 339.00 that we paid. When I tell you it was a double disaster. We got to our room same thing. Carpet was stink and wet, no air circulation. They put us in another. Around 1:30am my wife woke up saying she was warm (this is South Florida). Well the AC was not working nor was the fan running.

Embassy Suites - the Good, the Bad and the Ugly

The worst stay ever when you think you are getting a 5 star stay. The refrigerator was nasty couldn’t use it. The couch was tore dirty and stained. The room has been ozone’ from weed smoke which kept me with a headache my whole stay. Couldn’t sleep. Very noisy. A lot of teenagers present. The whole 3rd floor smelled like weed. It was horrible for a nonsmoker. The walls was dirty. Had to ask for clean sheets. The bed sheets was not changed. This hotel has definitely went downhill. It’s more like a motel.

Room wasn't cleaned properly or at all really, trash under pull out couch, blood stains on pull out couch mattress, dried up piss on the toilet, dirty towels in bathroom, was no complimentary snacks and drinks in room like it was supposed to be, and the girl at front desk today when I checked out had a bad ** funky attitude. I don't think we wanna go back. Eeeewwww.

This is my first time ever writing a review but I felt I had to. I stayed in this hotel from March 16th till the 20th of March - On the 20th of March the hotel arranged for a driver to drop us to the airport. We had a bag of shopping with us worth approximately $600 - we got out of the vehicle and forgot the bag, my partner ran after the driver however he kept driving and did not stop. We then contacted the hotel and explained the situation to a number of different people. I explained the urgency and that the driver had left in the last 2 minutes. I was transferred from staff member to staff member and finally a man called Kenneth understood what was going on. He said he would make contact with the driver to return to us with the bag.

My husband and I recently stayed at Embassy Suites in Deerfield Beach and were very disappointed. We had never paid so much for a hotel room in our lives ( 400 for one night; a bit less for the remaining nights)... Our hotel room was very dated... I've stayed at 3 star hotels that were nicer. The sofa was old and uncomfortable though the mattress and the linens were very nice. The biggest concern was the loud noise we heard every evening and every morning from the elevator.

I stayed at the Embassy Suites in Birmingham, Alabama on Woodcrest Road and it was horrible. The agents at the front desk has no personality, the rooms are old and run down. I had food in the room from a previous guest and a broken chair in the room. The pullout bed had stains and I called down for a blanket and never received it. This is my first experience with Embassy Suites where I was so disappointed.

I booked a suite at the Embassy Suite New Orleans in May 2021. When I arrived I was informed that the hotel was not providing housekeeping services. I would have to come to the front desk to get wash clothes, towels, trash bags and a box breakfast daily. My room would not be cleaned not even upon request. This is not what I expected so I was truly upset especially since the rate I paid was not inexpensive. On my 2nd day I saw a house keeper working next door and I asked her for a trash bag and she told me to go to the front desk. I gave her a look and she gave me a bag. While at this hotel, I noticed several bags of trash sitting outside of the doors of guests rooms for days.

Got a very restful night sleep, was able to awake refreshed and start my day with clear mind. We were able go out for breakfast and enjoy time with family we were there to visit. We hope to come back again and enjoy another night there.

I made reservations for Embassy Suites in St. Augustine, Fl. during Spring Break. I made them several weeks before. What I thought I paid for and asked for was a Balcony Ocean View 2 room suite. What I got was a patio, no ocean view but view of noisy patio. I paid top dollar for this room and got put in a lobby floor room.

Staff is great, love the breakfast, always clean... All around great place to stay. Parking is good and they are close to shopping, entertainment and places like Busch Gardens, Disney World.... Convenient when vacationing.

My sister, Our dad and I went to look for a hotel in Binghamton City, New York and we found this hotel. We went in and got checked in. We went to our room and went inside, can't believe how clean the room is, even our bed sheets and pillows is clean. This is one of the best hotel we ever stay. We came back the next year for our AHL hockey game. Keep up the good work!

The staff really makes the difference. I remember staying there with my guests once. The best thing about the staff is they are polite and do care about sending back the leftover customers belongings like a cell charger, shoes etc.

Our Family use the Embassy Suites for our Family Reunion every year for a week reunion. We have a very big Family. It usually is about 30 Of us. Embassy Suite has very friendly staff for whatever state we are in. We have a reunion coming up this July already booked.

The spaciousness of the rooms (living room, separate bedroom) are what enable Embassy Suites to stand head-and-shoulders above all of the other major hotel/motel chains. I am 6'4" tall and the spaciousness of each Embassy Suites room is greatly appreciated. The rooms are always immaculately clean; the beds are among the most comfortable of any lodging chain and the service provided by staff set the model by which others must be judged.