Hertz Reviews

I've rented car from Hertz at 14500 1st Avenue South Burien, WA 98168 from 07.22.2020 to 07.29.2020. I’ve received station report summary from Hertz stating: UPON RETURN, CAR SMELLED OF SMOKE, CHARGED CUSTOMER AND TOOK PICS. They charged 300.00$. I’ve called the main Hertz office disputing this charge as no one smoked anything inside the car. The main office directed me to call local branch at Burien, WA. I had a talk with the agent who actually inspected the car after return, and he said that he detected a cigarette smoke. This is a completely unsubstantiated claim, since nobody ever smoke anything inside the car.

Have been planning a trip to celebrate my Grand daughter's graduation in NC and booked a reservation with no refunds and must prepay, No problem as the deal was a good price and offered an additional driver at no cost, so I booked it 3 months prior to the trip. One week prior to my leaving for the trip I tried to call the location where I was to pick up the car. Tried several times and recording stated that the location was open but busy so it routed to the main hub, I assume, as that is where I spoke to a rep and tried to confirm the reservation and seek assurance there would be a vehicle and THERE WOULD BE NO PROBLEMS. The rep assured me all is well and no problems would occur. Tried to call the local office again the day before travel and again the recording stated store hours and routed me to the main hub again.

I rented a car and returned it as planned. Everything went well and I was told I would get my receipt emailed to me in the morning so I didn’t have to go inside the airport. Next morning I had a $100 cleaning fee for a little sand! No trash at all, car was clean with a little sand! I did not get the chance to vacuum it and not get the ridiculous fee! Customer service did not work with me at all. I couldn’t talk to anyone, just an email to express my concern and 10 days later an email saying the fee was valid! Do not trust this company, I will never use them again.

My wife booked and prepaid for a Hertz Car for a one-way trip of 5 hours. When we went to the counter, he refused to rent a car because he said her driver's license was expired. I showed him the NC law that extends all expiration dates for five months, keeping them valid for driving. He refused to budge. Basically he told us that "This law does not apply to us." I ended up spending the rest of the day driving so she could get to where she wanted to go. NEVER AGAIN.

I was stuck with my kids at Bakersfield airport because another rental company told me they had a car for me and after making me wait for almost 2 hours told me they didn't have a car available, a wonderful Hertz representative heard my daughter crying and offered us a car rental, we were out of there within 5 minutes. Thank you Hertz!

I reserved an auto online in Destin, Fl. I paid an Uber driver to transport me there only to learn they did not have any vehicles available that day. Corporate found a vehicle an hour away so another Uber trip, $150 and 3 hours later, I got in a rental.

Customer service know nothing about company policies and agreements and could not direct me in any direction so I could extend my rental agreement. Ultimately my rental was reported stolen and police pulled me over with guns drawn and I was almost charged with a severe crime!! Bottom line I was humiliated, embarrassed and unsatisfied whatsoever. Most horrific experience I've ever had in my life. I received the worst customer service I've ever had through any business and my contact person Chantel ** which again her name is Chantelle **. Do not receive any or do any business with this lady. Her and her team of customer service reps are about as good as a box of rocks!!! What all they do is give you run around and numbers that keep you running around. Don't fall for the bull Rico.

No other company asks you for a credit card to make a reservation when renting a car. So you make a reservation to reserve a car and not to waste time when you get to the facility!?? Well no! Not with HERTZ, not only I was outside in the beaming hot waiting for 30 mins but I’ve been on hold for another 30 mins waiting to speak to a representative!! Cause if I left the line they had outside and didn’t pick up the car, why they charged my card????

In December I rented a car and drove it from the Cleveland Airport to the Dayton airport turning it in after hours using a lockbox. I have a receipt from Dayton showing I returned the car. I have evidence that I picked up my own car and drove it home. Hertz continues to try and bill me for driving the car on to St. Louis and turning in day later. Lie #1 in December- "it is under investigation". Lie #2 second phone call- "you will get a call back from a supervisor" (never happened). Disputed through my credit card company- even paid the correct amount. Provided and faxed multiple pages of documentation.

ZERO STARS! Be very careful with Hertz! The "Gold Plus" points can't be used if your spouse needs to travel without you! Booked a car for my wife's travel (For her Dad's Funeral) and Hertz won't let us use the points since they are under my name. ALSO - We can't change the driver to be her. The customer service department was sub-par. First person was certain it could be resolved, but I was randomly transferred to another department (while he was "fixing" the problem). The next department was useless and had conflicting information from the first person. 15+ years as a loyal customer and NEVER AGAIN! RUN AWAY!!!

I booked a car through Hertz for the Labor Day weekend 2020. Due to the Covid concerns the venue cancelled the event, so I cancelled my car reservation. That's when I discovered that hertz was charging me a $100 cancellation fee. That's 25% of the entire $400 minivan rental!!! After many attempts over 3 days to reach someone I was finally able to reach a CSR. I read them the section OFF OF THEIR OWN WEBSITE that clearly states there would be no cancellation fees. The customer service rep said I could try taking it up with corporate by emailing them proof (off of their website!). So I insisted on speaking to a supervisor (who actually told me there was "no one above her"). She read the same page as I did, agreed that it said there should be no fee, but still insisted the fee would stand. Next step calling my bank to have them dispute the charges. Shame on Hertz for pulling this during this time!

I know Hertz is experience some turbulences but same is true for my business (Airline) and so many other. But Hertz should not wonder if their customer move on to other rental companies. Like myself: I am a President Circle Member with over 8000 points, I rented for many thousand dollar a year cars with Hertz. But then I met the staff at Seatac airport!

Hertz cars are used by others but dependable low miles and clean. I would recommend them before a car lot that don't really have knowledge about their cars. They only know the price what they paid for it.

No negotiation on price which is quite reasonable. Very well maintained and guaranteed. They also have a 3 day rent to own program which really lets you get to know the car you are considering. Sales people are helpful and knowledgeable but NOT pushy.

I travel for work. I often rent vehicles. Early on I used Hertz but didn't like the car selection offered to new Hertz customers. I flew to Austin TX for a few years. Near the end of that time I switched from Avis to Hertz for my rentals, since I had a loyalty account upgrade and liked their selection and "choose your own" option. I like trying out different cars. The first few rentals went well. The cars weren't always super clean but clean enough.

Absolutely worst experience ever. We rented a car for a Saturday pickup to attend a funeral for a very close family member being held out of state. We received a confirmation number and the payment was made at the time I made the reservation. I got to the location to pick up my vehicle at the confirmed time and no one was there. They were closed. I could have easily picked up the rental on Friday evening but no one told me they would be closed on Saturday. We were not able to go to the funeral, which was devastating. On top of that I had to call the corporate phone number to get my refund and was told it would take 7-10 days. After the 10th day with no refund I called back to find out the refund was never processed. Now I have to wait another 7-10 days. Horrible customer service, we will never, ever, ever rent from them again and I suggest you do the same.

I rented a car in Sao Miguel Azores from a Hertz kiosk at the airport, things were so nice and people were very friendly, until I return the car, a week later. I returned the car to the same place and I asked for a clean invoice and was told not to worry about, everything was good. I didn't have much time before we boarded the airplane back to Canada. A couple of months later I was given an invoice for a scratched window, which is false. The end thing is, I contacted head office in Africa, the dealer and with no results. I couldn't go back to Portugal and take them to court and they knew that. I will Never Trust Hertz, especially in Sao Miguel Azores. Beware of Hertz.

I was overcharged. Brought it to the attention to corporate and they refused to issue a refund after they issued it to a close account. I advised them that the payment was sent back but no one tried to look into it and make sure I received my money. I paid the overcharged to my credit card company which put me over my credit limit then I closed the account. All I wanted was my refund. Corporate doesn’t care about their customers. They have people working local branches that doesn’t check the cars in a use them for their of personal use. I will never use Hertz again!

I rented a car from Hertz for six straight weeks and I wish that I had picked a different company because they billed me incorrectly and it's a massive headache that is tarnishing my credit (hopefully only temporarily). They billed a card I specifically asked them not to bill, despite me trying to pay my bill several times while I had the car. Hertz outsources their US driver customer service to Thailand and the departments have no cohesion. They insisted I pay at the counter, but the counter was closed early because of Covid. I called them, afraid to leave the car without settling the bill and they said leave a note and promised they'd call to do it in the morning but they didn't and when I called they said call Thailand, and when I called Thailand, they said, call billing and when I called billing, they said your rental is closed, we can't honor our promise to bill you on the card you asked for.

Last fall I booked a road trip to Western US for May 2020. Rented and paid Hertz for a premium SUV for three weeks, PICKUP AT SALT LAKE CITY airport. Virus comes along and I called HERTZ to move reservation, same # of days and same vehicle, to Oct. 2020 dates. Was told price would go from $1500 to $3500 and that's just the way it was. REALLY Hertz? You have so much business you can afford to run off customers. REALLY Hertz??? I have rebooked with a competitor.... REALLY Hertz????

By phone on March 26th I requested a refund for a prepaid car rental and was told that I was eligible for a refund and that it would be applied to my credit card in 7-10 days. 20 days later and I get nothing. Not a word. It's impossible to get anybody on the phone who can or is willing to help. I guess I will have to chalk it up to a learning experience. I will no longer do any prepaid reservations and will avoid Hertz like the plague....(pun intended)

I requested a refund by phone on March 25th for unused days after returning a rental early, and was told after waiting on hold for 36 minutes that it would be applied to my credit card in 5-7 business days. It has now been 14 business days, with no refund appearing in my credit card account. While waiting on hold again today, I attempted to reach them through their website as they suggest when you call. Submitted my question and received message: "500 - Internal Server Error. There is a problem with the resource you are looking for, and it cannot be displayed." So, their customer service section of the website doesn't work.

I rented a car for 4 days. The online rental made a mistake and booked it for 5 days. When I returned it at the pick up location, they said I would have to call cust serv to get a refund. I did and they were rude beyond belief and refused to refund 34.71. I will never ever use Hertz again.

My college student son rented a car to drive from Buffalo, NY to Boston, Ma. at Hertz Rental car at the Buffalo International Airport on Genesee Street. He was charged over $100 a day for a mid sized vehicle. Many hidden fees and trickery at check out by the salesman named Connie. He did not realize until they withdrew the final payment out of his bank account of $495! He thought he purchased the "manager's special online in which he thought would cost $49 per day. He had the car for 4 days plus 5 hours the following day. The total was $495.

I rented a car on the website. It required a substantial deposit since it was a foreign rental. Due to Covid 19 I canceled the reservation. After a couple of days, I did not see the deposit I paid refunded to me. When I went on the website, it was not possible to ask a question, or find a phone number, to ask about my refund. SHAME ON HERTZ. Of course, this is intentional. It is also short sighted. Someday I may seek to rent a car again; someplace more attentive to my needs.

My car is in the shop and have since been renting from Hertz for 3 weeks. I was meant to return the car today only to find out the store is closed as with a number of others. I called on the gold member line to find out how I could return the car without additional charges only to be told my options were 1) extend my rental and be charged for calling in for rental extension 2) call a hertz tow truck to pick up car however, I may be charged for the towing...

The clerk Quisha stayed on the phone on a personal call with me the whole entire check in process. She did not review any paperwork with me and had me sign to get the keys and gave me my paperwork while still on the phone, never explaining anything. She told me my car was in spot 26. And pointed down the parking lot. I had to go back and ask her which direction to go. When I get back to return the car I realize that she had added additional insurance onto my invoice. I filed a claim with Hertz and they told me that I had signed for the insurance therefore they could not reimburse. I asked them to pull cameras to see that she was on the phone the entire time checking me in and they told me that after reviewing my request they are unable to refund my money. Will never use them again and will never recommend them.

We rented a car to pick up on a Saturday. I was running late from an eye appointment and called customer service to ask if my husband could pick up and they refused so I told them I would be about 1-1.5 hrs late. The lady informed me it was fine as long as it was within a 2hr window. We get to the location and they are closed.

I rented a car from Hertz at the CLE airport, and I had a service dog. I explained this to them and was told it would be fine. When I was finally billed from Hertz, it became apparently that they had charged an additional $100 for internal cleaning due to pet hairs, despite the agent telling me it was no issue upon return. Additionally, I returned the car with the gas a 3/4 tank, but was charged the refuel amount for a full tank. When I called them they snidely remarked that they were not obligated to explain this beforehand because it was in the fine print of my rental agreement. Worthless value. Steer clear.

Last year I rented a car in Savannah, GA and had to pay the additional driver fee which was not a problem. A few months later after reviewing the statements my mom noticed that Hertz charged both my cc and her cc the same fee. I tried to dispute the charge five times by sending emails to their customer relations and until today they not contacted me about it. Instead I received five automatic emails giving me a ticket number. I was finally able to contact someone one morning before I went to work only to find out there is nothing they can do to reimburse either credit cards because the rental was seven months out and they do not have access to any information more than six months.

Used Hertz for 7 years every week while traveling for my job. Accumulated 35000 points. Unaware they would expire. Went to use some of them. Was told they ALL expired 2 months ago. They say an email was sent. I did not receive one or would have done whatever it took to keep those points from expiring. Called and spoke to supervisor who refused to reinstate points. After all MY loyalty, they’ve decided they have none for me. This is just cruel.

We booked online with the cost being $118. We thought it was a fair price since we would also have to pay for gas. We were doing into LAX airport and never had been there before so I called Hertz ahead of time to make sure were able to get to Hertz on time and at the right location because we were flying in for my brother's wedding and we were in a time crunch and had to be at a rehearsal by noon which was about an hour and 30 minutes away (we arrived at LAX at 9:30 but still needed to get the rental car).

I was charged for a rental that I didn't rent. I was told by Hertz that I would not be charged. BUT I WAS, Now 7 days later Hertz is telling me it will be another 7-15 days before I can see the refund. My first bad experience with Hertz (spider in car Hertz gave me $30 dollars towards my next purchase) I should have learned. When you call Hertz you can tell that they are reading off a script for disappointed customers!!! (Even the so-called manager.)

I rented a car on Feb. 28. The next day, in the parking lot of a church where I was attending a family funeral, the car wouldn't start. I contacted roadside assistance, who told me it would be 75 mins for a tow truck. Since that was unacceptable and again - I was in the middle of a funeral - I requested a Lyft pickup. Two Lyft drivers never arrived, and I sat in the parking lot for 45 mins waiting. When I called roadside assistance a third time, I managed to get the car started, and roadside assistance advised me they would cancel the tow truck and since I got the car started to drive it to the Tucson Airport drop-off.

I tried to book online and was unable to so I called the 800 number- the first time I called I was told I could not use points, so I waited a day and called back. The second time I called the gentleman said of course I could. My pick-up and drop off times were in the middle of the night due to flight time, and I clearly explained I would be 2-3 hours over a day. The gentleman assured me he put the extra hours on the internal system and I had nothing to worry about. When I got the confirmation it had the wrong time, I called back and was assured the extra time was in the internal notes and I need not worry.

I reserved a car on lone, chose a specific car since it was an option. Car was not available and I was given a vehicle with engine problems. I decided to return the call early after two days. They ran my credit card after everything was already paid in full for an additional $435.00. This was not approved or authorized. They also forged my signature. I spent hours upon hours trying to get this resolved. 4 months later still not resolved. They have terrible customer service. I see a lot of reviews for fraudulent charges. Looks like this is their normal business process, is to take advantage of the consumer.

The biggest problem is I didn't read the reviews. I had a 3:30 pick up time;when I arrived @3:35, no one was in the office, so I waited about 15 mins when the person came inside with about six other people; finally after 45 mins, I was told that the car had to be cleaned inside but not washed because the washer was down; I waited another 15-20 mins, still no car, so I told her to cancel the reservation. I will never, ever set foot at that location again, nor will I recommend it to anyone. Stay out of the ghetto and hire some professionals.

I will not rent a car with Hertz again. I paid for car insurance through Allianz Car Insurance. Hertz charged me an additional $213 for MORE car insurance without my permission. I have called Hertz/Thrifty/Allianz over and over and not one person is willing to help. They just keep telling me to call a different place. I have also emailed all 3 and have heard nothing back at all. I have emailed Hertz multiple times and have not heard anything back. I filed a claim with my bank and Hertz denied the claim with no explanation at all. Hertz isnt even giving me the time of day after stealing an additional $213 from me. I would not recommend anyone using Hertz. I have never dealt with such poor customer service in my life.

Replacement rental at Hertz, you are a second class citizen! My reservation was not acknowledged at all! They said my reservation with Hertz was not valid in spite of having a confirmation number because it was a State Farm rental. Beware!

I made a reservation (Reservation **) via Hertz.com ahead of my trip, the reservation total amount is 634.52 USD. But when I dropped off the car, I was charged 49447.80 Agentina peso, which equals to 827.74 USD. I requested to honer the reservation price, the agent refused and insisted on charging me 49447.80 Agentina peso. I have tried to contact hertz customer service. For weeks, there's no response. What should I do next to make hertz honor the reservation and return the difference to me?

I rented a car from Hertz on 02/12/2020. I have two problems with Hertz. First, I asked the front desk person about tolls when I picked up the vehicle. They said the tolls would be charged to my credit card. I was not notified that tolls would accrue a $5.99 fee per toll through a third party. As a result, I have accrued additional fees unfairly and unjustly.

I rented a car at Nashville Airport for 3 days. They showed on a board that I will pay $2.20 per gallon if they refill the tank. My receipt showed $20 per gallon. Response from Herz; read the description. This company is a fraud!!! Fraud!!!

I would like to share our terrible disappointment with Hertz Car Rental at London Heathrow airport. We rented and picked up an SUV in last week of August last year from the airport and our drop off point was at Southampton. The initial car condition briefing before pick-up by the representative was really slack and we had to tell him that he missed some of the obvious scratches on the SUV. When we arrived at the car drop-off point at Southampton, there was no attendant at the collection office to record our time of return, but only an inspector busy at checking returned cars, and we had to wait.

I dropped off the rental car last Friday morning at the city of Oakland Ca., Marriott hotel. After I gave the car key to your employee, she checked the car. She gave me a clean inspection receipt. I took the paperwork and went to the office. I was in the office more than 30 minutes, and the guy behind the counter gave me a final receipt. The amount is $0 balance because my insurance covered the cost of the payment. I was in this office almost one hour from the time I dropped off the vehicle and got my final receipt. No damage of the windshield was mentioned.

I rented a car from Hertz through Expedia because they came through advertising the cheapest fare for an upgraded sedan. Our flight was delayed and when we arrived to pick up the car Hertz had an old credit card scanner that could not read a chip card and the rep could not manually enter the information into the system. The car was already paid for in full, this was just for the $200 deposit. So I asked if we could pay in cash and she said no. I said, "You already have my card on file and your scanner is not working." We had to add me as another driver for $286 and use my card as my magnetic strip on the back of my card was newer, even though I would not be driving in the snow.

I'm contacting you all because I'm unable to get a manager or representative that could help assist with the issue I had for my recent rental. I had a reservation from 1/17-1/21. The vehicle was defective. Soon after driving to my destination the oil reserve was on 3% and the tire pressure in the rear right was low. I attempted to fill the tire with air which was a temporary fix before the alert came back up. This was the GMC Yukon 2020. When stopping again to refill the tire I fully examined the tire and saw it had a bubble/knot in the tire which is extremely dangerous and could cause a blow out. I was in the vehicle with my husband, son 2 years of age, My mother in law and my sister in law who is 5 months pregnant. I couldn't imagine if that tire were to cause a horrible accident, I could precautions which seems I'm being penalized for with charges.

My two day Hertz Gold rental in Las Vegas went from $46 to $ 150+ when I extended by phone BEFORE pickup. Two emails and four calls failed to get a refund. Harsh and poorly trained phone customer service and illiterate email responses. After 30 years I quit Hertz.

If I could rate 0 I would! Had a reservation at Hertz Shreveport Airport. Got in at 9:30PM, pouring rain out. They told me they were sorry but they had no cars.. WHAT? They see the reservation but no cars are available, perhaps I should come back in the morning or wait a few hours to see if someone returns a car?!! Are they SERIOUS?!!! I was there on business and had no time to waste an hour returning at 7AM HOPING they had a car then! This was just as bad and they were just as ignorant as that classic Seinfeld episode! They did not offer a cab to my hotel or any other means of transportation!

I recently rented a car while out of town of a family business trip. With three days of rain in the area, I notice the cars traction was quite a bit unstable and decided to take a look at the tires. Wow! Bald tires on a Hertz car rental. Really? Yes really... I mean what the hell/there's no or little safety checks on these vehicle's seems to be the case. Like most corporation's are milking it for all they can get. It's what we call Greed. To make matters worst, they want you to buy their insurance in case of an accident to cover their liability. Driving with very worn tire places every person riding in that vehicle through the rental period at danger of injury or worst, in the event of an accident. Here's bit of my compliant. I have not received a response yet.

I want to file a complaint about my recent Hertz car rental. I prepaid online and checked in online but was asked ALL of the same info when at check in by agent which is what we wanted to avoid for time reasons. We were given a SMALLER car than we prepaid and never told we were, never mentioned to us. Had I booked the car we were given (5 passenger), it would have been $49 day but the car I booked was for 7 passengers and $55 day. The agent said that they would just charge my card $200 as deposit for now? Well didn't I prepay? Why are you now charging some deposit? The agent couldn't answer that for me. Is this how Hertz does business, seems very dishonest. I wanted a 7 person car and was given 5 person without mention of it. I am the one who noticed after we drove away - and already off to a much later start for our trip than planned.

I have been a Hertz customer for 30+ years and have used hertz throughout the world. I had set my calendar to a 24 month notification but Hertz changed their expiration from 24 months to 18 months 1/2019. No notification was found in my email messages and Hertz customer representative confirmed that none was sent. I find it totally unacceptable to make such a change to a locality program without customer notification. Hertz Customer Service representative indicated that they could not even confirm the points that were deleted. It was substantial. I support many loyalty programs with hotels and airlines and have never had a problem where they could not confirm an action (points deleted as with Hertz) or resolution to a fair conclusion. Followup response from Hertz CS after a case review was initiated just regurgitated their new 18 month policy. Anybody other than Hertz going forward!

I have rented from Hertz exclusively since 2009. I had a great account points balance, great experiences and rentals. Recently they changed policies to remove and deactivate your account if you do not use it every 18 months or less. We rented Dec 2017 the last time. Therefore my account would be removed in June 2019. At and around the expiring time my pregnant wife and I were moving, building a house and not doing any travel. I had inquired how to "save" my points and our only option was to rent a car (which I was at one point told could be booked for after the expiration date, but later found out that was not true).

The shortest trip I have ever been on is when I prepaid $900 for a car from Hertz and they didn't give me a car. That was Dec 26. The longest I have ever had to fight for a refund is with Hertz. I still do not have my money back as of today, with no recourse any time soon. Don't let these photos fool you. There are THOUSANDS of stories of predatory and shady business practices by this company that leave people stranded or overcharged or both. In my case, they have outright stolen from me. Grand theft in Florida is $300 by the way, far less than what I am out. Save yourself the heartache and do business with Avis and National.

We scheduled a rental for yesterday, but when we arrived at the Watsonville, CA rental office were told that we could not rent a car because we “only” have a “Debit” card. Our Debit card is a VISA Debit card from Bank of America. I used it to rent a car from Budget Rentals in Las Vegas a few months ago!! And, yesterday Enterprise Rent a Car took my Debit Card without any hassle!! Needless to say, Hertz Rentals will never have my business again!!

I had a horrible experience in July 2019. I will never rent a vehicle from Hertz again and will spread the word about how horrible of a company Hertz is. We rented a vehicle through Holidaycars.com, supposedly an official affiliate with Hertz. I had to drive from Toulon to Marseille in France to catch a flight to Montreal, Canada. My flight was at 1pm in Marseille. My reservation with Hertz was at 9am the day of my flight. I was going to return the vehicle in Marseille at around 11am the same day. My credit card was charged the rental price of 78 euros.

Make sure you read everything before you signed lot of hidden liability, this company is the worst. I had to pay over $2000.00 for car depreciation after a car accident. I was never explained to me that an insurance was available to cover the cost. Scam.

I rented a car in Dec 2019. The morning of the return the parking lot was full of returned cars. The representatives stress of the returns was evident and they grabbed my key and said they would take care of it. It took as them over 3 hours to put the return in the system so I was auto charged another day. I contacted the manager and the customer service line to get the extra day reversed. I was never refunded. I will not use Hertz again. Not only for the error but no attempt to fix it. Learned I lesson as well. Never just turn over the keys.

I had booked through Hertz based on my insurance company and AAA's advice. I reserved a vehicle online and paid upfront knowing that the time I was reserving a vehicle for would be busy for rentals. I called the morning of my reservation to confirm. The woman I spoke with was glad I had called. She was in the process of calling all her customers to inform them she had no cars available. She stated “Don’t bother coming down because I have no cars on my lot”. I called the corporate number and spoke with customer service. They had no cars in my area and stated ALL dealers were overbooked. They eventually found a vehicle for me and I was placed on hold to see if a supervisor would honor the price I had previously paid. Call was disconnected and I had to tell the entire story to another representative when I called back. She informed me there were no vehicles available within 50 miles of my location.

Avoid at all costs. We were on vacation, showed up to pick the car we had reserved and were informed they had run out of cars - they could not provide one for us, they had not called prior to inform us, we were stuck. They did not offer to help us find another Hertz location or alternate rental agency. In fact, they told us they were closing shortly (1PM) and would not be available to help.

This is a huge thanks to Gabby, that works at Hertz Sheraton Vistana Villa HLE. I rented a car (Economy Suv) couple of weeks ago for 2 days for my road trip to ST Augustine. I signed for the empty petrol return in exchange of 39 dollars, but I wasn't satisfied with that. At the end of the journey I haven't use all that gasoline, when I returned the car, I spoke with Gabby and she was so kind and understandable that she took care about my issue in a excellent manner. Thank you Gabby! You're Amazing! See you again.

I needed to book three weeks of rentals for a stay in Hawaii. I carefully researched and booked two weeks using AAA discounts. Because I had saved over 3,000 Hertz gold Reward Points over the years I thought it would be good to finally use them and booked a week using their app on my Iphone. I picked the cars and enjoyed my vacation. When I returned home I found out that my points week was not free and that they billed my credit card for the week. I discovered that my 3,000 points only gave me a one day credit of $43.55 and that I ended up paying almost a hundred dollars more than the other reservations that had AAA discounts. The app when I booked using points did not explain that I was only getting a one day discount.

Hertz offer terrible customer service. Be warned - don’t use them! If something goes wrong or there is a problem they are institutionally incapable of helping or offering “human” like support to assist you. Hired a car, needed support so phoned the 1800 number on the rental agreement. Given totally incorrect and misleading information; told to a 3 hour drive, when I arrived the dealer told me it was totally unnecessary. Don’t use them.

We rented a Hertz vehicle in the UK for which our credit card covered collision damage waiver and theft insurance. We made it quite clear that we did not need these coverages again from Hertz, as witnessed by our host in the UK who was present at the time. Unfortunately, we signed the contract without reading it, and were charged nearly three times the rental amount for these insurances. We sent an appeal to customer relations at Hertz, including a letter from our host in the UK, and evidence of our credit card coverage. We received a pro-forma denial of our appeal. BEWARE! Read the contract carefully, as fraud is clearly company policy. Better still, rent from an honest company.

I rent a car from Columbia, SC airport. I returned the car at 7 am. They’ve reported that it’s been returned noon. I was charged 2 times. They have no idea what they are doing. Keep away from them. They are ridiculous.

Gold members for 30 years but will never use Hertz again. They raised our rate when our flight was changed by our airline (2 plus weeks before the trip). We were arriving 4 hours later than the previous flight. I called them and they said they had put an override on the account so that we would get same rate that we contracted for 3 months previously. Just before the day of the flight we got an email confirmation but again with the $500 increase in price. I called again and was again assured there was an "override on our account". I requested an email confirmation which they said they could not do but assured me when we got the car the bill would be correct. It wasn't and no one would do anything. We were quite inconvenienced but canceled the reservation and got an even better rate than our original Hertz rate with Enterprise. Hertz lost a long time, frequent customer.

NEVER use Hertz if you actually want to have nice, stress free vacations. If you enjoy terrible customer service, being scammed and complete ruin your holidays, then this is your go-to company. I reserved a car for Merida, Yucatan, 2 months prior for my family vacation. Arrived at the preinformed time to be told in the airport that they don’t have any fleet. “Overbooked”, “blame it on sales department”, “ I swear we will eventually help you” where some of the phrases the Hertz representative told me and a crowd of frustrated, cast away tourists.

I am writing about the 2nd time that Hertz has failed at our reservation. The first time we tried to rent a handicap accessible van they said that it would be ready for us at the Worcester Park Avenue location. When I got there they showed me the van, it was a standard minivan. I asked how am I going to get my son and his wheelchair in there? They said if you lay down the back seat you can then use some ratchet straps to secure him in. We did not complete the reservation, they said next time don't go online to reserve, do it at the location.

When I ordered the car online, I ordered a sedan and was shown the charges for the 2 days I ordered it. When I picked up the car, instead of getting a sedan, they gave me a minivan, saying it was the only car available. That wouldn't have been that big of a deal to me, but when I picked the car up I declined the damage insurance offered by Hertz since I had my own. It turns out they still gave me the insurance and charged me an extra $120. I called to dispute the charge but since I had signed at the time of pick up they said there was nothing I could do about it, even though I had told them not to give me insurance. I will not be using Hertz again.

I rented a car on Nov. 14. Returned it on Nov 17 (better than I got it BTW). I called HERTZ on the 19th to get the hold charges released off on card. The person at the desk said, "Your reservation didn't get closed out so I waited a few more days for it to get returned." NO BIG DEAL RIGHT... Money was returned then came the better news... Dec 19th my credit card won't work while trying to purchase Christmas gifts because HERTZ charged me 2 large amounts on money so I called HERTZ 10 times. Got nowhere except promises and sorrys, still waiting on a phone call back from supervisors. UNREAL I now have to go back to my credit card company to get the charges disputed..... Crappy company, rent somewhere else. I still don't know what is going on and I have no credit card right now.

Been living in Albuquerque NM for ten years. When Hertz moved in on Lomas they have turned Grove Street into a free parking lot for their overflow vehicle. Tried to talk to the management few times and told. "we have to park somewhere". Talked to APD. Was told as long as a vehicle move each 10 days nothing can be done. I see workers drive around the block and repark to get around the law. I hope no one will use Hertz.

Complete Misrepresentation

I rented a car at Hertz Orlando Airport location from Thu Nov 28 thru Sun Dec 8. When we (my husband and myself) first entered into the rented car, we could smell a strong smoking odor. Since we were in a hurry to head to the in-laws' house for thanksgiving, we didn't return to the counter and complained about the odor to exchange for another vehicle. When we exited at the gate, we conversed with the agent and he assured us everything is checked, so we thought the smell was from some peculiar or weird air fresher. When we returned the car, the agent just hurried us to leave like cattle in a herd and said receipt would be emailed to us.

Additional unauthorized charges added to credit card. Rented a Hertz car out of Phoenix AZ for a tour around AZ last week of November 2019. Part way through our trip a heavy snowfall was forecast. Our rental car was equipped with worn out front tires. Tire wear indicators showing on both front tires. Less than 2/23 inch tread on front tires. As the worn out tires prohibited my travel in the snowy conditions I phoned Hertz from Sedona AZ and requested a replacement car. I was advised the closest agent was in Flagstaff and they instructed me to drive there. Impossible as Flagstaff had already received 2 to 4 inches of snow and is 52 miles away. As an alternative Hertz suggested I shop for tires myself. Following a firm conversation Hertz agreed to locate tires and phone me back. Once new front tires were installed the tire shop presented me with the bill $169.00.

I got in an accident with a someone driving a Hertz rental car. The other party was at blame and since my insurance doesn't cover collision, I had to file with Hertz claims. It took the department two months to even call me back from the initial call made two weeks after the accident. They didn't even provide me with a rental car after the accident so I was without a car for 3 weeks! An absolute mess. Get yourself a lawyer if you ever get in a wreck with a Hertz car unless you want to run around in circles with rude customer service agents.

I want all of you who sent negative reviews about Thrifty Car Rental that it is the Hertz company that handles customer service for Thrifty Car RIP-OFF. They are just as guilty because they own Thrifty and Dollar car rentals and I was referred to them to handle my complaint and they could care less. Boycott Hertz, Thrifty and Dollar. That is how you get satisfaction from a rip off company. They lose customers they then lose money and they will either listen or continue to ignore the complaints and hopefully go out of business. Once again I had to give a star to complete my review; however they deserve ZERO STARS!

We rented a car from Hertz at LAX at the end of October 2019. Even though I'm Gold, we weren't on the board and had to speak to an agent to secure our car. The agent quickly greeted us and was very pleasant. She asked if we wanted to buy the fuel purchase option (FPO). We immediately said no, and I even explained we never use an entire tank of gas, so we had no interest in buying Hertz a full tank when we could just fill it up at one of the many stations on the way back to the airport. The agent insisted this is not how Hertz operates, and we'd only be charged $4.38 per gallon (a good rate in LA). I asked her again to make sure I understood, "So, we only end up paying for the gas we use and not more if we choose the FPO?" She said that was correct. My husband then confirmed with her yet again, because her answer seemed too good to be true.

Hertz in Katy (Houston) posted this vehicle below as available for purchase with an option to purchase online which I did, last night. https://www.hertzcarsales.com/certified/Ford/2018-Ford-Explorer-7c78ef300a0e0ae8703b0236dedd0868.htm. Now they are telling me the car is not available (it really did not exist, they are using stock pictures), and the salesperson insisting I come to see other similar models, same year, very similar mileage, and all for 2-3,000 $ more. It is shameful to see Hertz falling this low.... gone from premier car co to sleazy 3rd rate outfit, not to be trusted, disgusted...

After an insurance flood claim, I got a rental from Hertz while my car was being repaired. Without my knowledge or permission I was charged $960 TWICE in the same day. Once the error was brought to their attention, I was shuffled from department to department who acknowledged that an error was made but all claimed they did not have the power to reimburse me. It has been one month now and I am out of almost $2,000 and they are refusing to refund the money. My insurance company has also reached out to them regarding the error and were told the same bs. I will be filing a complaint with the BBB and will NEVER use or recommend Hertz to anyone I care about.

I needed to rent a car because the engine in mine went out. I went through Hotwire to get a cheaper deal on a rental since I will already be paying for an engine or a different vehicle. I got a deal with Hertz that I could afford. Reservation number ** I tried to make the pick up for 10am but the system changed it to after 12noon. That was fine, I thought. I didn't check the hours of operation because I didn't think it would change it to a time they weren't open.

Americans do not look forward to driving a car with a manual transmission. Hertz.UK knows this so they happily offer you an upgrade to an automatic. The problem is that you can rent the same automatic transmission vehicle directly from Hertz’ website for 40% less than you will pay if you accept their “Special Upgrade Promotion.” My guess is that this “Special Offer” is only offered at airports and other places where American tourists are most vulnerable.

I have rented from Hertz for years but am writing to express my extreme frustration with the complete lack of customer service I received today. I had scheduled to be picked up at 8:00 AM for my reservation at the dealership where my personal car was to be worked on. I waited for a half an hour while no one showed up nor did anyone answer the phone at the pick up location. I then began an hour of phone calls where I was repeatedly transferred to different representatives. I was told, "Don’t worry. We will change your pick up time to 9:30 as the location is definitely open." I questioned this since no one was answering the phone at the rental location, but the last person I spoke to who changed the time to 9:30 absolutely assured me the location was open and if I take a taxi he will have the desk reimburse my cab ride.

Over the past 12 weeks I have sent 5 emails in an attempt to get a copy of an accident damage report so I can claim on my insurance and I have not received a single response. I've also tried using the online forms and when I submit I receive error messages that the enquiry can't be sent. Living in Australia it is difficult to call the US given the time differences so I rely on email communication. This experience has really put me off using Hertz in the future. I don't even want Hertz to reimburse me for anything, I have another insurer. If this is any indication of how they operate, I wouldn't hold my breath in being refunded for any direct claims from Hertz. If a representative is reading this, please get in touch. Rental record is: **.

Always take a picture of your gas gauge the moment you return the vehicle to the BUF airport. They have done this to me four times, and yet this same issue persists. This tells me they have no incentive to cease and desist this practice. Each time photographic evidence was provided and each time a refund was made. But, enough of this crap already.

If I could give zero stars I would. I recently rented a car from Hertz at the Montreal Canada Airport. Since it was snowing I purchased the emergency road side service. Two days into my rental I found a screw in one of the tires. I called Hertz and was told they would swap cars, so I was directed to the Quebec City Airport location since I was traveling. As soon as I got there I was greeted by 2 irate employees that said I must fill out an accident report since I caused the damage and I would incur the cost of either repairing or replacing the tire. I pointed out I had emergency road side assistance and Hertz told me to simply go to this location and swap out cars. Then someone from the back came out who just stood there listening so I asked who he was. He said he was the location manager.

Es ago. This location is a scam. I returned my car today around 7am. Upon return the person who checked my car in sat in my vehicle and stated everything looked good. Would I like my receipt emailed or printed. I said emailed is fine. Then 30 minutes later I received my bill with a cleaning charge of $400.00. That is insane. Not once did he mention anything to me about me being charged $400. So I called immediately and they said it was evidence of smoking. Well show me the evidence. Show me proof because no one smoked in that car. I will be writing reviews everywhere and never recommending this location again.

Honestly do not rent from this company. You have to constantly be on your guard as they try to slip in extra charges regardless of telling them you don't want them. I have rented repeatedly from this company for over a decade, but never again. I have always had to nearly fight with them to not sneak in extra charges. All my extra insurance charges are covered by my credit card. I clearly explained it again during my last rental and told them not to add any.

Visiting friends in Roan Mountain this past weekend we chose Hertz for our car rental because A) GOLD SERVICE and our ability to select the vehicle we'd be driving on unfamiliar, windy, mountain roads, and B) GOLD SERVICE for it's efficiency and skipping the counter because we didn't have time to wait in line, needed the daylight on our side for navigating the aforementioned curvy, unfamiliar, mountainous roads!

Recently rented a car from Hertz for a vacation. At the counter, the agent was very focused on trying to get me to upgrade to a bigger car at a very high price. Then he asked if I'd like for my wife to be able to drive the car we were renting. I said "Yes" without being told that there was a $69 charge for this which I didn't see until I got home. When I complained to customer service, I was basically told "tough luck." Among all the documents I signed or initialed, I apparently approved this charge. Be aware of these deceptive practices!

I have rented several cars from Hertz. The service has always been very nice and helpful. They work very hard to give you the car that you need. And if they don't have the one you want they will find a comparable for you. I particularly like the Hertz in Pleasanton, California. They take the stress out of renting a car!

My wife and I rented an Explorer at the New Orleans (MSY) airport with my in-laws and our eleven-month baby. When we got to my cousin's place on Avery Island, a rear tire's pressure was very low. I could hear the air hissing out of an old "plug" from an earlier repair. After an hour on the phone with Hertz, I drove the car to a nearby shop and had the plug competently replaced for $20. Hertz refused to deliver a fresh car to us. Given that the tire was compromised, Hertz and the local mechanic and I all agreed that I should swap it for a fresh car. Hertz said they had "lots" of equivalent cars ready for me at the Lafayette, LA airport.

I have been long time Hertz Gold member. I rented a car in San Jose for a day and for whatever reason my name was not on the gold counter display list. I went to the gold counter and they said they have the reservation and he will take care of it. Of course, they try to push the upgrade for x number of $$, etc. I said no and he told me to get any car in the whatever section it was. So I did like I do as usual.

I'm very disappointed with Hertz. I have been a Gold Plus member for the last 6-7 years and have rarely had a problem -- until my last reservation. I reserved a car to be picked up at my hotel in Dallas (Hertz has an office in the hotel). I made the reservation online the morning I was to pick up the car. There was no indication of a problem when I reserved the vehicle. When I landed, I had a message from the Hertz agent at the hotel that: a) they didn't have my car; b) they didn't have any cars; and c) I was on my own to find a car. No problem, I thought -- I'll just go to the Gold counter in DFW. They also had no vehicles. (FYI, this was on a Wednesday. I asked if there was some big event in Dallas, but was told "midweek is always busy".) At a major hub airport, Hertz was out of cars. I went to Avis -- happily, they had cars.

Tldr: DON'T RENT FROM Hertz - competition like Budget offers much better service and doesn't try to rip you off at every available chance. I rented a car from Hertz and chose to prepay in full, however when I arrived I was told that since I had not prepaid (first red flag), they had given my car to somebody else after half an hour due to late arrival. The salesman available upsold me on another car, which he overcharged me for regardless.

We took a trip to Minnesota this past summer and had to rent a car as there were 4 of us. Normally we just take a shuttle service but we needed a car for our use during our trip. I have mostly used Hertz as my go to for car rentals. This trip was no exception as I made reservations with Hertz. We needed a toddler car seat and it was provided to us for no charge (some companies charge for the car seat). We chose a compact car that fit our budget. When we got to the rental desk, Hertz had all the paperwork ready to sign and go. The whole process took less than 3 minutes and we were headed to our car. They were out of the size car that we ordered and they immediately upgraded us to a larger SUV and no additional charge. Add to this experience were all the great smiles and service from the rental desk through the gate person. I will definitely use Hertz in the future...

Worst company ever! They don’t give the impression that they care about their customers at all! They add on extra charges and then when you catch them, they go on about how they didn’t realize that happened. It’s a scam! Go elsewhere! You’ll be happy you did’.

I rented a car and declined the $31.53 fuel option. I discussed with the agent where the closest place to the airport was to refuel before I returned the car so there could have been no confusion that I was declining the fuel option and going to refill the car before returning it. I was in a hurry and did not review every line of the rental agreement.

The following is an email I attempted to send to Hertz expressing my complaints. It seems no coincidence that their email didn’t work and neither did their chat. The message below explains why I was sick of calling them. "My insurance company has an agreement with Hertz and rented a car for me in January of 2019. I went to drop off the car, with a full tank of gas. I asked the employee (Pickett street in Alexandria Virginia, I want to say his name was Sebastian but I can’t recall for certain) if there was anything I owed. “No, looks like your insurance covered everything. You’re all set. Have a great day." Was his reply.

Arrived at LAX, took Hertz shuttle to Hertz Rental, everything went smoothly from pickup to return. We were able to choose from a variety of autos. No problems involved. I would recommend Hertz Rental to everyone.

The vehicle was great riding in it, but gas to keep it up was very expensive. Two weeks $84.00. That is only going when necessary. Dodge Grand Caravan 2019. I own a 2013 Chevrolet Equinox 4 cylinder very good on gas. It runs great. I can ride a month on $80.00 going anytime I want to. It's very easy on the pocket.

I tried 3 times to submit this complaint on the Hertz website and tried three times and keep receiving a message that the request is not valid so I am forced to bring it up in other formats. Below is my situation for My Hertz Reservation: ---- I reserved and pre-paid for a car with Hertz location 2940 Northwest 36th Street, Miami Central Miami, FL US 33142 two weeks in advance for a four day rental. 25 minutes before I am supposed to pick up my car, a person from the location called me from ** telling me he was very sorry but there is no car available for me and that it's been like that for the last few weeks and this is a common occurrence. I said, "That's odd, I didn't get any email from Hertz about this and they did not book me another car or another location."

Wrote this to Hertz...Never hear back. Complaint regarding car rental **. Is Hertz too big to care about customers? I am disappointed that we were handed a car that after a short time of driving was to be serviced (oil change) (case number **). I believe that you as a professional car rental company should have control of your cars before sending them on the street. I think it is unreasonable that I have to spend several hours to solve the problem, and that I have to repeatedly explain to different employees.

I've used this rental car place for years, but they have decided not to allow me to like them any further. I refused the overpriced fuel prepayment option at the desk in Omaha. But apparently the agent slid it on the agreement anyway. At the end of the rental I gassed vehicle up at the closest station to the airport. Weeks later I noticed the charge. I called the 800 number, where I was disconnected 3 times before even speaking to a person. As I spoke with this person it became obvious there was not going to be a resolution, so I asked to speak to a higher up. So predictably after a few minutes on hold the call was disconnected. So then I entered a complaint into their website. Just got the answer today...it appears I opted for the 'benefit' of this option, even though Hertz merely used my gold status stored signature. I refuse to use any company with such obvious deceitful income producing practices. I choose to vote with my dollars and go elsewhere.

Updated on 10/24/2019: I stated in my first review of this company that the cost of the battery for my key was taken off my bill but after checking my Visa card statement, I saw that it was not. Last time I will ever spend any money on a rental car and probably last time I will ever rent a car again from anywhere but if I do, it certainly will not be from these shysters.

10/18/19 I rented a car from the Lomita Hertz. 10/21/19 I was approved by State Farm for a full size vehicle. Lomita location only had 2 compact cars. I called Lomita & asked could I return the car to the Gardena branch (location closer to my place of employment) and exchange the car, they said yes. I went online & reserved a Cadillac. At 12:10pm I arrived at Gardena branch & waited patiently for my turn. 12:50pm A rep looked up my info then informed me that it will be a $285 charge. I asked why? She then turned the computer screen to Hector & said look. Hector states "oh no why are you here?"

Rented a car. Took pictures of car damage before leaving the lot. Returned car next morning. Lady at check in asked about damage. I show her pictures. She says “Oh ok that is no problem.” I went in my merry way. That was last weekend in May 2019. Fast forward to October 2019. I receive a letter from Viking collection agency stating I owe 1110.36 for damage. There was absolutely no contact from Hertz or anybody in between those two dates. DO NOT RENT FROM THIS COMPANY!! Keep all your records from them indefinitely. They will cheat scam you. Don’t get blindsided like I was.

Not only they overcharge and force you to pay extra on everything but there are some big security concerns and Customer service is brainless enough to not to understand. I suddenly got a reservation confirmation on my email. Somebody made a reservation from the Hertz Gold account from pickup from Philadelphia airport from Detroit which I don't have any relation with.

I rented a Hertz vehicle in Bergen, Norway. The car was great and experience ran smoothly. However, I left behind an expensive item in the vehicle and it took over a week to be able to get in contact with the airport to let them know, at which time they reported cleaning crew had not found the item although I am certain that it was there. The man I spoke to was friendly on the phone but there should be a better process in place for lost items. I should have easily been able to retrieve this item. Will not rent with Hertz again for this reason.

I recently rented a car from Hertz for a trip to Hawaii. Although getting the car was easy, I didn't realize I would have so many issues afterwards. I originally purchased the rental through Expedia and opted for the insurance. I paid for the total. When I got to Hawaii the location asked me about additional insurance and told them I already had it. They didn't truly clarify the insurances so on the receipt I saw what I thought was the insurance I already purchased. They also did not let me know I was being charged for the additional driver. I signed for the receipt which was only slightly higher than my total from expedia so figured there were a few extra fees etc. Then when I returned the car they didn't go over any expenses with me and basically just gave my receipt.

My son was going to Atlanta for his birthday. He had several events to attend. I made a reservation almost 3 weeks in advance. When he went to pick up the vehicle, it was not ready. They told him it would be at least an hour. There was a man in the waiting area who had been waiting for 3.5 hours. So he cancelled and ended up stranded in Atlanta with no vehicle on his special day. I'd even called the night before and was told the vehicle would be ready as promised. Never happened! I will never again use Hertz.

Today, British Airways cancelled my flight from SFO and moved me to San Jose ($45 in an Uber). I phoned Hertz to change my drop off destination and extend the trip by 4 hours. Not that it should make much difference, but I am a Gold member and have been for years and the charge for this change was $900. Yes, $900. More than the original charge for the week.

Save yourself a headache and avoid renting a car from Hertz for international car rentals. I wish I could rate Hertz Rent A Car with a zero, due to the unimaginable level of incompetence I've dealt with since renting a car through them for my vacation in Italy. I rented our vehicle directly with Hertz via phone, weeks before we left the country to Italy. We were supposed to pick up our car in Milan, Italy, at a Hertz office located at Milan Certosa-Via Giovanni Antonio Plaza 27, Saturday, but instead were met with an attendant who informed us that we would not be able to take out the car unless we had two credit cards.

Rented a car from Hertz in France - on our return I rang to say we were stuck in a major traffic jam. We were 30 minutes late and were charged another day's hire plus insurance - so 3 days and 30 minutes turned into 4 days and cost £400 - outrageously expensive! Never using this company again. Surely a late return fee in the circumstances would have sufficed.

I recently rented a vehicle from Hertz in Edinburgh Scotland, was told my reservation was not ready and had to wait 4 hours or I could upgrade? Seriously 4 hours? I was basically compelled to upgrade for an additional $300. Upon my return the person checking us in got down on the ground and checked our rims. Nothing else. Just the rims. He produced a looking glass and some kind of card with lines on it and proceeded to inform us that we had scratches on the rim and it would cost us an additional 100+ pounds or close to $130 dollars. This company is a bunch of crooks. Rent from anyone else and be sure to check the rims. What a scam.

Gorilla marketing; Click-bait & switch. Prepaid rate SEEMS competitive, but no mention or disclosure of the rental being across town from the airport with no handicap assistance at the counter. No mention or disclosure of requiring an additional $200-dollar-deposit-credit-card-only until after the additional $100 dollar aitport shuttle both ways brought us to the location of vehicles. Even the $1,000 cash I had on hand wasn't accepted. We actually chose from the drop down menu the specific Dallas-FT-worth-International-Airport as opposed to a general "Dallas" selection that was available. Illegal and unresolvable by phone call to management second car prepayment refund hasn't shown up in the bank. Neither has the additional prepaid rental insurance $45.

The Company has not refunded a completely unknown charge from 8/3 on my Capital One credit card in the amount of $57.80. Hertz needs to credit me and I need you to force their hand to do the basic research without requiring a consumer to dispute a charge (and it has now been disputed). Rather than acting with urgency, the appearance of internal fraud does not seem to bother the company in the least. I have received conflicting information on whether the charge can be viewed in the Hertz systems at all. There was no rental. It is extremely difficult to contact Hertz by phone. On 8/5, I reached someone in tolls and violations who said, based on my driver's license number, I did not have any. I called again waiting thirty minutes and the person hung-up on me after saying "hello."

Hertz in Anaheim dropped my reservation the night before, left me stranded with time sensitive plans. I heard from other rental car establishments in the area that they do this when they are able to get a higher paying consumer. This is extremely disappointing and led to a significant amount of stress. I caution anyone in trusting in a reservation with Hertz as it may not be honored.

Last weekend I book rental online, pick up location was Sonic Drive-In, Memphis. I have pick-up time at 4.30pm, I called location around 11am to confirm that they have any cars coming. They told me, they have only one Chevrolet Cruze with windshield broken. I called Hertz to resolve that, one of the representative told me that they gonna send one car from airport location to Sonic Drive location. He told me I will get call from Hertz to confirm in 1 hour. I didn't get any call. After 2 hours I called back to hertz, the other representative asked me to hold and called to the Sonic Drive location, these guys told him that they have car available for pickup by hiding that was with broken windshield. Representative told me they have car available.

When my father and I went to the rental pickup we were asked if we wanted the additional insurance coverage which we declined. The representative then repeated that we declined and proceeded to check out. The amount that they quoted was the close to what my online registration was so I signed the keypad and took the receipt and left in the car.

This is to warn you of a scam that Hertz has tried twice on me. The first time was about a year and a half ago with a rental from Orlando, this time it was a rental from CVG. I ALWAYS fill the rental car with fuel before returning it (our company's policy). And I always get a paper copy of the rental receipt when I drop the car off, and I ALWAYS make sure the receipt says "Full" for the fuel level. (And, obviously, I keep the gas receipt for our expense report.)

This company must trained their customer service team to lie to get you off their phones. I have been trying since August 15, 2019 to get my money refunded back to my credit card and still to this day I have not received my money. Every day I call this same foreign guy by the name of Randy is telling me the issue has been escalated to the headquarters and is waiting on a supervisor's approval. Now, I know it does not take this long for someone to sign off on this small issue of $167.47. I swear these people act like I have asking them to refund me a million dollars or more. The customer service is a joke. I call this place every day, and these people ask me the same questions every day but the representative tell me there are no notes on the account. I am so sorry that I chose this company for its services and I will never ever use Hertz Rental car service again.

I did a reservation for Two stores in Montgomery. One I did through Expedia and paid for it. Then I get a call the next day saying they don't have the van and then saying I have to take care of the refund myself wtf? So I did and I have to wait 10 Business which is bullcrap. So I did another location in Montgomery through Expedia And it was a SUV. Got it and paid for it. Keep in mind I'm running up my credit card which I need for my trip. So I got it reserved. I even called the location to make sure I'm reserved for that SUV and making sure everything is going to be 100% fine. The worker said, "Yes yes yes everything is in order" and said, "I'll see you Friday."

I recently made a trip to Austin, Texas with my wife and reserved a car online through Priceline. I like to go with a brand I know, and Hertz had what looked like a good deal on a small SUV. At the airport I was barraged with reasons I should buy their extra insurance coverage, even though I was already covered by my own insurance policy and the policy offered with my credit card. The rental companies have figured out that they can squeeze more money out of you by telling you that your insurance won't cover "loss of use" of their vehicle should you be in an accident. Then, the final ridiculous scam - it would cost an additional $13.50 per day to add my wife as an authorized driver. We opted out, and I will opt out of using Hertz henceforth.

Booked a rental for 4PM on a Friday. I did not arrive til around 4:15-4:25 but their hours were until 5PM that afternoon. The employee of the facility they're located in allowed the employee to leave "early" since they were slow. Craziest thing I've ever heard. I was WITHOUT a rental and LUCKILY Enterprise had a car for me last min at closing on a Friday. Their customer service dept apologized and I quote stated "You can just go get the car tomorrow when they re-open"... I'm not sure who manages this company and requires that customers are taken care of.. but this was the most ridiculous situation I've ever dealt with.

Hi, I will never do Hertz again after terrible customer service from the Brownsburg location and especially Indianapolis airport and Jerry was the topping. He refused to take ownership. Jerry told my wife and I that Hertz customer service are not the same and “I don’t have anything for you and I want do anything for you”.

First let me clarify that I work for a company whose travel policy requires to accept the "Damage Waiver" and to return the rental car with full fuel gas tank (and my mind is set to this). I was made these questions and answered accordingly (without hesitation) during the rental pickup, I also remember to Not accepting on the emergency roadside service because I noticed it was a pretty new car and I usually don't do this anyway.

I recently tried to rent a car from Hertz. I had booked it over a month in advance. They gave me what I thought was a reasonable rate. When I went to pick up my car, (which I had booked for 6:00m on August 21st), I arrived just before 6:00. I was at the front desk and the lady was putting all the information in the computer, when she suddenly said, "Oh our system wants to verify your driver's license and it will cost you $1.99." This of course is so wrong. Why do I have to pay extra because your system wants to verify my license. I had never seen that before. Anyway I had no choice but to do that. Then she tells me, "Oh our system can't verify your license." I said, "Well there must be some mistake."

I will never rent from this company again! They overcharged me by $1500 and are refusing to give my money back! I rented a car from them 8/2-8/23 and during my rental I became ill. I stayed in contact with them at customer service because the location is not 24 hours and I let customer service know that I would have a family member to return the car for me while in the hospital. After the family member could not return for me, I contacted them and they stated that due to my situation they could pick the car up from the location it was parked. I did let them know that the key was with me. The rep stated, have someone pick up the key and return the key to the location I picked up from. She then transferred me to Hertz roadside assistance and I gave them the location of the car. This was in the morning when I spoke with customer service and roadside.

Currently battling a possible rental. Was completely misinformed about a rewards program detail. This led to hours wasted talking to countless agents all giving me different answers, waiting on hold for forever, and being told that no supervisors or managers were on duty. This is hard to believe. All I want is to be compensated for wasting [what has turned into a day and a half of) countless hours trying to utilize points for a month long rental. Hertz, please, help out a loyal gold member customer. I want to change this review, but I have to be honest so that no one else has to go through this. It's been ridiculous. I always rent with Hertz and want to continue the customer loyalty, but not until this issue is resolved.

I typically rent vehicles when travelling or if I am going out of town. For the FIRST TIME EVER I used Hertz- what a mistake. Not only did they charge me to damages to the vehicle - on the vehicle inspection report PRIOR to taking the vehicle I pointed out the scratch and they marked it down as already being there. NOW THEY HAVE CHARGED ME 487$ for the repair to that and are ignoring all my calls and emails and because it's Hertz in South Africa. I have no idea where to go from there. It is insane how horrible their service is.

No one ever at Hertz counter. It's nearly impossible to add a driver to the contract during your visit. Nothing convenient about it. Chateau Lake Louise does not take responsibility for this operation inside their hotel. Not a good situation.

I paid cost of rental per day as well as the extra option they give you with bringing keys to them and walking away with no questions asked..etc on top of daily rental. I ended up getting a bill in mail stating I owe $1900 for damages and gas. I filled the tank up before dropping it off. Only thing was I wasn't in town so I had dropped it off nearest location. I had pictures and recipes for my gas but I been having a string of bad luck and I had my purse stolen with my phone and wallet. So now I don't even have it to prove myself and I don't get any answers to why they are charging me so much... What Can I do to not be ripped off??

** car rent provider. I rented a car via Autoeurope.com site. Their system is confusing and deceptive. With a full insurance and a baby seat I had to pay 170 Eur, but I spent 270 Eur for a 3 days rent of Dacia Logan (worst ever car) in Ireland. Looks like too expensive, right? And we had no incidents! Only they know how to increase the amount from nothing. Cheaters!!!

Booked online for a trip to Salt Lake City. Everything seemed to go smoothly, they charged my credit card and everything. When I arrived, they wouldn't give me a car, because my credit card didn't seem to work for them. There is nothing wrong with my card, I used it several times since then. But that wasn't even the problem. When I asked what I was supposed to do, they told me to cancel it and go to their city location (I was at the airport). The next day at the city location they told me they can't cancel my reservation and I would've to do it with their service hotline. I called the number they gave me and was transferred about 4 times and waited for about 50 minutes. After that I told 4 different people that I want to cancel my reservation. All of them were really nice, but no one could help me. They promised they would try to cancel it.

Made reservation for $265, but received a receipt for $378 which included hidden fees not on original bill as well as fees I apparently "accepted" that I did not request or talk with anyone about. My PlatePass for tolls did not work, it said "Invalid Tag" when going through E-ZPass tolls. Tried calling Hertz rental location, customer service and roadside assistance and was not able to get anyone to answer for over an hour before giving up. Hertz is a bunch of scammers with terrible customer service. Every experience I've had with other rental companies was infinite times better than my experience with Hertz.

Honestly - the Hertz at Asheville Airport is not even worth one star. Prior to traveling, I called Hertz and TWICE confirmed my rental of a vehicle with hand controls - my husband is a wheelchair user and requires these to drive. Have never had an issue with this before and car rental firms are required by law to provide such needed options. Upon arrival - there were 15+ people on line at the Hertz desk - one employee who clearly had no clue what he was doing. Gold Hertz members also very upset about having to wait for their keys. When we finally got to the desk - they tell us they have no record of request for hand controls. TWO HOURS later, we get out of the airport with a non-equipped vehicle. They promise to deliver vehicle with hand controls the next day.

I rented a cargo van months in advance to be used for 2 weeks. I paid in advance to ensure that it would be available at time of pick up. The day before I was suppose to pick the van up I was called and told the van would not be available. This did not make me happy but I understood. The part I didn't like was that I then had to call the corporate office and stay on hold for nearly 30 minutes in order to get refunded the money for which Hertz defaulted on our contract. After the wait a nice lady refunded my money in full and asked me to wait on the line for customer service in order for them to make things right with some sort of compensation for the inconvenience and loss of precious time.

I rent through Hertz to drive for Uber, so I know their cars very well. Not only are the cars outdated, but they are not maintained at all. They will look at you, hand you a car that broke down two days ago that hasnt been maintained and tell you to go ** yourself , because it's the only thing they have in stock. They dont do maintenance on their cars, which means it will probably break on you. When it does and you call them, they tell you they have no other cars and that YOU have to fix the car. You, the paying customer has to fix their load of junk. The customer service from this place is so bad, I wonder how the hell they're still open.

The agent at Hertz in Bozeman International Airport, did not disclose additional driver fee at the time of rental. After return, I have been illegally charged an extra fee. This Hertz affiliate center did not send me an RR number after the pickup or drop-off of the rental car. They only sent an invoice with overages that were not mentioned prior to the rental pickup.

When a rental was booked incorrectly thru a third party and the third party would not make corrections to the rental, the team at the Minneapolis/St. Paul Airport stepped up and took care of me with first class service. VERY IMPRESSIVE!

I only wish I could post this review with ZERO stars. HErtz left my family and me stranded in England without the necessary tools to help ourselves and then their customer service was UNAVAILABLE to help us, even though we had paid extra for 24x7 service. Then they charged us $1800 for the miserable experience. WE got a flat tire deep in the countryside. After spending an entire day getting ourselves and our car to a Hertz-approved mechanic, we discovered that Hertz had neglected to include the necessary locking lug nut wrench with the car. Nothing could be done. No one could be reached by phone. They charged us $1800 and have refunded only a portion. They insist that we pay over $600 for the car. I am irate that they not only left us in a precarious situation and didn't provide the 24hr service that we were promised, but that they are not crediting us the full expense of our rental.

I joined Hertz Gold Apex 5 years ago. I used their rental cars for a number of vacations and business uses. Today, I will never use Hertz again. I had received an email stating I have points that qualify me for a "free rental" only to find out..the dates I needed are "not available" for this offer. There is no mention of particular dates in the offer. I needed to travel for a memorial service in the Boston area and my travel dates were not flexible... Neither are the representatives at Hertz.

They are not honest. I reserved at full size car paid for and when I got to the site Hertz downgrade the car on purpose. They promised to give a partial refund which never happened. Very disappointed.

My wife rented a car from Hertz in Aruba at the Marriott on Sunday, July 28, 2019 at around 9:30 am for 5 days. We were told we had to return the car on Friday, August 2nd by 10 am for a 5 day rental. All went well until we return the vehicle on Friday at 8:30 am and were told we were being charged another day on our credit card as we did not return it by 5PM the day prior. Made no sense as we only had the car 5 days, not 6 and we were told by the original lady when to bring it back. Well the new lady on Friday says my wife was lying, meanwhile I was there. How can you take a car out for rental for 5 days and be charged a 6th day when you return it in less than 5 twenty four hour days? Makes no sense. Well we were lied to and screwed. Now protesting with credit card company. Beware if you go to Aruba and use Hertz....

I rented a car from this location yesterday & they came & picked me up, they gave me a car that has a expired inspection sticker since May. The oil & filter change warning light is on, the front brake sensor light is on & this manager Lynsey wants me to drive an hour each way to go exchange the car. They close at 6pm & I work until 6pm. It is all about what is convenient for them & not the customer. They need to make it right but apparently it is not their fault, so I have to suffer for their incompetence. Rabia **

I would give 0 stars to Hertz if I could, they made my 1st time trip in Vegas HELL!!! I will never use Hertz ever again or refer them to anyone! They refused to rent me a car after I paid and refused for weeks to give me my money back! HORRIBLE HORRIBLE HORRIBLE. I have never had so much trouble with a car rental before.

I'm a single father with three daughters and saved to take my kids on a quick trip but my ac went out on my car. We cut our trip by a day and decided to rent a car and make the best of it. I paid for the car rental online with my debit card but when I went to pick it up they said they would not accept my card. I needed a major credit card to get the vehicle. I said I don't have a major credit card. The woman then said I needed a return plane ticket flying out of San Antonio which I did not have either. I asked "so if I was not from San Antonio I could get the car?" She said "yes, we do not rent cars to local residents here." But I paid with my debit card which had my home address and zip code on it which is local in San Antonio, TX.

They are a horrible service. I paid 275 and was supposed to get my 200 back, they put us in a car that was wrecked and smelled nasty. They took my deposit and a extra 100 out of my bank account, saying my husband and I smoked in vehicle. I don’t smoke and have asthma and my husband don’t smoke with me in car. The management was rude and refused to give me my deposit back. They are thieves and I will not do service with them again. I do not recommend Hertz Rental car EVER!!!!

Don’t ever use Hertz! We prepaid for a car for spring break trip and showed up - no car available. Ruined our vacation and 4 months later still haven’t gotten refunded. It’s a nightmare. Totally incompetent, but kind people. Don’t trust a word they say. I’ve gone the nice route, but I’m done and want to save people the money and headache.

I booked a rental car from Hertz online one day ahead. I got a confirmation saying, "You can pick up the car tomorrow at 1:00pm." The next day just before we were going to pick the car up in 2 1/2 hours they call us and tell us that they can not fill our request because they had no cars available until Tuesday. That put us in a very bad spot because we had to be somewhere on Monday at 11:00 am. We called their customer service and they gave us the runaround. They said someone would be calling us back. Never heard back from anyone. Thank you to Enterprise car rental for bailing out Hertz terrible car rental service.

This review is for Kathryn ** as well as any future potential Hertz customers. Never in my life have I experienced this level of absolute ** customer service. I rented a car online from Hertz, NEVER AGAIN!!! Scheduled to pick it up Friday afternoon and drop it off Sunday. Now the reservation was made for me, and the person who made it did in fact make the mistake of booking it at the Niagara Falls location as opposed to the Buffalo Niagara airport location, which is what I initially wanted. Ok, fine, I will take the fault for that. However, my simple mistake does not give way for the way I was treated. These Hertz employees SINCERELY DO NOT CARE about the customers AT ALL.