Hertz Reviews

I rented a car from Hertz in Dec 2017 in Austin. I was charged on my credit card $10.14 for toll charges 7 days after I turned in my car. Makes sense... Now in January, I have been charged two more times - 1/2/19 and yesterday 1/11 again. I called Hertz and they could not explain where the extra charges came from. They could not provide any details of the charges. Matter of fact, the Hertz rep asked me what I wanted? I said, "An explanation of what these charges “Hertz toll” were on my credit card." He said that he could not tell and did not have any information on what they were or why.

In July 2018 we rented a car from Hertz UK at their Heathrow location. After driving the car two days and barely 200 miles the entire clutch system failed when we we pulling onto the motorway (my husband pushed the clutch in to switch gears and then it would not come off the floor). Fortunately my husband was able to maneuver the car off of the road without causing injury to us, the car, or any other vehicles. A three and a half hour ordeal later, we finally had another car and were on our way again, with assurances that this sort of thing happened often and, as there were not many miles on the vehicle, it would be covered under warranty. We never questioned this, and it never occurred to us that Hertz would ultimately deem us responsible for a mechanical failure of the vehicle they are supposed to maintain.

Stranded at the airport due to this company. Rented this car a month in advance and when I got there the agent refused me the rental because I didn’t give her a credit card. My debit card can also be used as credit but this goofball didn't know how to do that.

My insurance pays 80% of the cost of the rental. They paid their part and I was prepared to pay my 20%. I turned in the car last week and then today I see a charge for the entire rental on my debit card! That caused me to have 2 overdrafts and I am so upset! I will be calling them tomorrow morning and my bank also. DO NOT USE HERTZ!

Hi - I too booked rental in San Diego and had the same experience as some of the other customers at this location. The reservation was placed weeks before. I booked the rental on Wednesday morning (11/26) arrival at 10:30am into San Diego. Because I try to be overly cautious, I called the Hertz customer service center to confirm that there were vehicles available before my flight left. Once I arrived at the Hertz counter in San Diego at 11:40AM, the office was closed. When the agent arrived an hour and a half later, she said they were out of cars and there “maybe cars” in a couple hours or so. She said, “Your only bet is to call customer service and have them try to rebook you at the airport, which is open 24 hrs.” So by the time I got through to the airport, there was very limited availability, and the total price had increased $300.

Harassed me about a car that my insurance company paying for, threw a insult of we ** steals. I won't say all dept but one in Fairless Hills Pa manager there was very inappropriate, I feel ashame and insulted. My fiance is thinking of stepping it up further to lawsuit.

When I arrived to pick up my car, the young man simply handed me the keys to my rental and showed me photos of the current interior and exterior condition. I expressed concerns about the interior, and the employee told me they already knew about the interior condition and I wouldn't be charged for anything pre-existing. When I got to the car, it wasn't clean, greasy fingerprints everywhere, lipgloss, and I noticed the cigarette smell, now I know I shouldn't have taken the car but being my way home for Christmas, I did. I returned the car cleaner than I got it, wiping down the whole interior. The Hertz location put a $300 charge on my card, claiming I smoked in the car. I have never smoked in my life, ever. In fact, I have always been against smoking since I watching my grandma struggle and pass from lung cancer, as a kid, well living with me on hospice. The location was very rude about the matter and transferred me to corporate.

I rented a car from Hertz at 3 am to drive to Richmond, VA for my closing show and to retrieve my artwork. I started driving at 5 am. At 10 am the low tire pressure light and 3 check engine messages appear, the oldest unresolved message dated back to November 12th. We refilled all the tires since they were all low and called Hertz customer support to address the check engine messages. After 4 attempts, an alternate vehicle was located 1 hour northeast out of the way. Before heading that way we stopped to do one final gas fill up. I get out the car to go to the restroom and hubby gets out to pump gas when the customer support rep called back. As hubby hands me the phone he closed the unlocked door only to realize the car inadvertently locked itself with the keys still inside.

I returned my car to the Lake Elsinore location, second time using this location. All in good condition and I even returned an iPad that we found in the car. Four days later I realized that my credit card had almost $500 worth of erroneous charges on it! I called the location, I called the Temecula supervisor, I even called the 800 Hertz number. I booked the original rental through AAA who tried to help to no avail. Lake Elsinore Site told me it was corporate's fault and corporate told me the site did not physically check in the car so the charges continued to reflect on my card. This was 5 days before Christmas.

I had reserved Hertz rental car to travel back and forth between LA and San Diego. I had made a reservation at least 2 weeks ago and I also got a confirmation. Since the reservation was confirmed, I planned all the things to do in San Diego (including 80$ ticket to Sea World). I show up to Hertz office on the day I was supposed to get my car. The management said "we are all sold out" and there is 5 hour wait time to get a car. When asked, "How come you don’t have any cars despite of the reservation," the answer was that most of the existing users have extended their car rent duration.

Paid and reserved SUV in advance. Received a professional e-mail of confirmation stating I have a $0 balance to pick up car. Then when I pick up there is a $200 major credit card required. Then when I attempted to meet their LAST MINUTE DEMAND I WAS ONLY GIVEN TWO TRIES SWIPING MY CARD TO FIX THE LAST MINUTE PROBLEM. I was locked out as I was putting funds via online bank to put money in bank. Because of this I had to cancel. Then I was given a # for a refund on Dec. 1st and it is Dec. 23rd.

I rented from Hertz RDU for 3 weeks and after I returned the vehicle which I didn't drive across country as I planned in the same condition I picked it up at, took my final bill and flew out of the country. I was charged additional 300 dollars!!! I emailed their customer service HO which is in the UK and head told it was for detailing the vehicle. What a cheap way of stealing from customers!!! And they insist it’s a normal charge. Never again I will give any business to this company. All be wary of the charges your card after you checkout specifically detailing. Thieves.

I reserved a full size car online and a week later decided we only needed a compact. I called the 800 number and made the change. When I went to pick up the smaller car they had no record of the change and only had the larger car available. (Small, independent group which have the cars delivered.) Hertz corporate said they had no record of the change and to call the local agency. The local agency said it wasn't their fault and to call corporate back. "I can't get no satisfaction." I don't blame the local Hertz. I take offense that this was not taken care of with my first call to the 800 number by offering me a refund or a credit. I will be taking my business elsewhere.

Hertz runs its operations in Thailand through a franchise arrangement. This is not necessarily bad but in Thailand, Hertz appears to have no control over the quality of cars or the customer experience. This tarnishes the Hertz brand and its global reputation. We have been renting cars from Hertz for a long time in Bangkok and have put up with the rude staff behavior, snail pace of working and their total indifference to customer service. But, yesterday’s experience was a final nail in the coffin.

Booked online with Hertz South Africa choosing no super waiver, they quietly added it in at the counter. Management was unhelpful and arrogant when trying to resolve the matter. I will never use them again. Emailed the CEO with no response at all. Why then does he put his email address out for public access?

Planned a trip over Christmas but Hertz site stated the vehicle we wanted to rent was not available. Sold out at the location for that day. So we changed our plans around Hertz and We moved our trip up to Dec. 9th and made reservations online when the vehicle was available. We dropped off one of our personal vehicles at the mechanic's to be worked on while on our trip and drove to the airport in our small car to get the rental.

When I went to pick up my car in Aspen CO, Amanda at the front desk noted it would be snowing for the next two days. She made a special trip (on a cold dark snowy night) to the far lot to get me car with all wheel drive so I would be safe in the snow (and warned me about the deer at night). Above and beyond customer service. Thanks Amanda... I feel better behind the wheel with your car selection for me.

I rented a car in Rome, Italy in October 2018 and drove to Milan, stopping in Tuscany on the way. Two weeks after I returned the car and paid the agreed rental price, I received a new charged for $40.04 on my credit card from Hertz with no explanation. When I called Hertz I was advised it was for a violation committed while I had the car at 9:06 p.m. on the 27th. Well at that time I was already checked into a private hotel and the car was parked in that parking lot, so I could not have committed any violation. I explained this to Hertz but they claimed it was handled by a private company and they could not do anything. I disputed the charge and the card was closed. This is nothing more than a ripoff. They offer you a normal rental rate and then try to recoup higher charges later by charging you for violations you never committed. Lesson learned - do not rent from Hertz ever again!!!

My girlfriend was side swiped by a Hertz rental car. It was ruled the renter's fault and he was charged with the accident. She was told he purchased rental insurance and Hertz would pay the claim. She submitted everything they asked for then has been ignored for 8 weeks. The doors will not open and it's not safe to drive her son to school. They will not fix the car or even return her calls. She's now having to pay an attorney just to get a reply from Hertz. What a rotten thing to do to victims. This is a horrible greedy company.

I will never use or recommend Hertz to anyone again. After my accident I needed the loaner car for longer than what my insurance covered. The garage where I took my car for repairs told Hertz that they would take care of the additional days. Hertz continues to take money off of my card, they call and text me multiple times a day asking for more money and the car back. Horrible service.

I am very displeased with being overbilled by Hertz Car Rental on 11-25-2018. I was quoted a total charge of $94.55 by Priceline, and then was charged $117.25 by Hertz (147.60-30.35 for gas) when I picked up the car. I also estimated an overcharge on the fuel of $12.00+. I was told by customer service representative in Knoxville it would be $2.30 a gallon, which should have been around $18.00. Response from Eddie ** at Priceline: "The rental car company informed us that you have upgraded to a mid-size car, causing the rate and the taxes to increase. The receipt and your rental agreement will have all necessary information regarding the charges you incurred."

Rented a car through Cheap Tickets because I had to go to Austin to care for my mother who had a heart attack. Was quoted a price of $15 a day for 4 days Th-Sun, was charged the price BEFORE I even got to Austin, but I arrive in Austin at midnight and the guy at Hertz hands me a new invoice for an additional $256-so a total of more than $356. When I questioned him about it, he said I’d have to take it up with Cheap Tickets. I said I didn’t want the car after looking at the bogus new invoice and he refused to cancel the amount he had already charged on my card. Instead he called security when I got angry and cursed at him- yep, he called security because I cursed at him because he wouldn’t give me my refund. I NEVER even touched a HERTZ car and now I have a charge on my credit card that I’ll have to spend HOURS trying to get removed. DON’T WASTE YOUR TIME OR MONEY ON HERTZ! Lyft saved the night.

Was charged for gas after drop off, even with a receipt showing car was dropped off full. Had to call in twice to get resolved and when I asked why I was charged even though I returned full, I was told that it happens all the time, read that again, all the time. What a scam!

I had rented a car for the first part of my trip to Hawaii from Avis on a whim. After a great experience with Avis I decided to rent again but book ahead online figuring this was a smarter approach. Wrong. I found a great deal on a Camaro on Expedia and paid $355 upfront for 4 days plus collision insurance. Walked into Hertz to pick up my car. Fully expected a few extra taxes etc. What I got was an invoice for $826 plus the $400 is already paid to Expedia. Immediately realizing I’d been had I walked right back into the office intent to dissect the additional $826, very little of which had been explained to me. I’d paid $44 for collision insurance through Expedia and AIG but despite telling the rep this they charged me $128 for full insurance. LSI liability insurance for $56. I fought on this but was told this should be the least thing I should take in Hawaii. I accepted it determined to investigate later.

I have recently rented a car with this company in Israel, they rejected my credit card insurance policy and forced me to take their insurance policy even though its website advertises a partnership with my credit card company (Visa). They also charged me more than expected for taking a car they told me to take with no extra charge at the counter. On top of that, they advised me to bring the car with no gasoline, because they were going to charge much less because I will avoid taxes since I was a tourist with no VAT obligations. Finally, they charged 67 USD for the gasoline and I had a Mazda 2. Worst experience.

True Criminals and "pros" at insurance fraud. This will not be the first review you will read about insurance fraud with this company (rented a car in Rapid City ND), and there is a very strong theme happening here among these reviews. At first I thought maybe I just had bad luck, but no, there is story after story just like mine. These guys are complete crooks and will squash you with threats of collections and credit damage to hold you hostage. Shame on this company and shame on HERTZ for letting this franchise use their brand. I rent a lot of cars through Hertz. In my career of car rentals I have probably rented 150+ cars and never had any issue. I have never rented from a franchised Hertz8 before this, and didn't know they even existed. I know now!

I am a long time Gold member with Hertz and have used them nearly exclusively for the past 8 to 10 years. Imagine my surprise when I was refused my confirmed rental because I had been placed on their do not rent list. Calling the referenced number I discovered that it is likely due to a PlatePass charge on my credit card that I challenged because I do not use PlatePass in Florida (I use my SunPass) and did not receive a receipt or any notice in advance or since.

I rented a car and was charged more to my card after my rental was closed out. When speaking to a Supervisor she told me my card was linked to someone else name so contact my bank and have them do a dispute. After doing that the manager at the store said that I authorized my card for that name. So the Hertz company is going along with what he said so that I don’t get refunded my money. I spoke to the lady at Hertz and when closing my account out she gave me my total and claimed that this is all she charged to my card, but two days later extra charges was charged to my account. This is sad that a company can get your money and nothing is done about it. Please I advise. Do not rent from Hertz. If they are doing this to everyone randomly how much money are they ripping off people. I only gave the 1 star in order to continue. My stars would be zero.

Dalmane was a ** male that actually asked my boyfriend for his credit card after Hertz tried taking $500 from mine. Dalmane did not go over the reservation. I had to tell this Hertz clerk at Laguardia that he was out of line and to watch his mouth. Hertz is for businessmen abusing company credit cards. Chris the supervisor then told me that If you swipe the card and funds aren't available... Hertz will then consider card stolen or fraud. Dalmane will flirt with your man in your face while switching around like Halle Berry. I spent an hour in Hertz. I went to ALAMO CAR RENTAL and Mercy had me out in ten minutes. I vowed once, while home on leave from the Army back in the 1980's that I'd never rent from Hertz again. They are racially biased. Go Alamo... Great service.

Hired a car from Hertz Oct18 for 35 days shown on summary with estimate of cost. After returning car my credit card was invoiced 30% more than the estimate. Found they had charged 5 days over their monthly business pr@ctice at a ripoff price. Making day rate for five days 100% more than day rate for 30 days. So never, never, never hire for longer than 30 days. They charged same rate for a child seat for both 30 days and then again for 5 days - rip off. Will never, never, ever use Hertz again and will tell all my friends. I gave them every chance address my feelings - they said NO.

The Hertz staff member (the ** woman) and the Hertz manager (the ** man) in this pep boys location verbally and physically threatened me at the time of returning the vehicle. In addition to that, the ** manager at Hertz in this location refused to prorate my rental. He clearly said, that's not what their policy is. When the executive team of Hertz contacted the Hertz manager in this location, the manager told (lied) the executive team of Hertz that he has prorated my rent. I finally managed to get my money back from Hertz headquarters but that does not negate the fact that this Hertz location extorts money from people (customers). There is no difference in activities between this Hertz location and gangsters.

We are writing today to complain about the poor service we received from your company on October 26, 2018. We rented a car through Expedia from Hertz. Mr. ** and Ms. Marinello, We arrived at the Savannah airport at 8:30 AM on Friday, October 26, to pick up our rental car. Reservation number **, Mid-size, Jetta or comparable. Only to find out that the rental was for the Hertz on 8404 Abercorn Savannah GA and not at the airport. We asked if this could be changed to pick up at the airport. No was the answer, as we would have to go through Expedia and the airport was fully booked. Therefore, we took Uber to the other Hertz location. $30+ tip. Walking in with not even a hello, but I did notice a huge cockroach smashed into the carpet. We waited patiently for help. When they did get around to helping us, we provided our reservation number, to which his response was “we have no cars available.”

For $8.04 in tolls they sent me a bill from “PLATE PASS” for $37.74. Florida does not have toll booths. It’s either billed by Sunpass or TAG #. I will not be paying these outrageous charges. I will not rent from Hertz again.

We rented a car for a week from Hertz for our Maui vacation. The cost was 247.51 for the week. We ended up needing to extend a day. Our contract stated late returns may be subject to extra day charge. Our daily rate was 35.18 we but when we called to let Hertz know we would be bringing the car back a day late they stated would charge us 470 dollars more for that extra day! How can they charge you almost double what you paid for the week for one single day! Of course we are not going to pay that. How can they justify that? We now have to drive to the airport, return the car, and rent another car (same make and model) for the day to keep from being charged this horrific fee. We have been gold plus members of Hertz for a long time, guess that doesn’t count for much of anything.

I would give 0 stars if I could. I rented a dream car for my wedding day and went to go pick up on the day of my wedding and was told that this car was already given away days before. I had made the reservation 5 MONTHS in advance. The customer service was unapologetic and didn't do anything to help me. "All we can do is cancel your reservation." I was devastated. Will NEVER rent from Hertz EVER... I would never recommend anyone to rent from Hertz.

We rented a Caddy (van) on the 1st day of our vacation at the Dublin airport. As soon as my wife started to drive she noticed the shift seemed a little funny. After shifting a few times it wasn't shifting as smoothly as it should. Was getting worse and after a 1/2 mile we turned back to Hertz. There was a strong smell and some smoke coming from the engine area. We pulled over and the clutch wouldn't work at all.

Hired a car in Croatia for a week from Hertz. I have had bad experiences with car hire companies before so I used Hertz as I assumed they were reputable. I was wrong. On returning the car, the driver wallet was missing for which they said the charge was €50. This item was later recovered. However they deducted €130 from my credit card and I can get no explanation from them by telephone (no answer) or email. At the airport (Pula) I was told there would be no charges, even for the wallet. The tank was full, no damage. I got one explanation for a €25 deduction for "out of hours return". They are open 24 hours a day. They are no better than the real gutter companies like Goldcar.

When I returned my rental car there were miscellaneous charges + 20% tax which the clerk could not explain and charged directly to my credit card of course. In a hurry to catch a train, I was told a manager would call and explain - didn't happen. I have asked Hertz to supply an account of all charges but a month later just received another copy of my final receipt. On top of that I received a parking ticket from Hertz (supposedly incurred in Manchester) for 102 GBP (60 + 43 admin fee) for an infraction that could not have happened - no time or exact location noted.

MEGA (Make Extortion Great Again) Hertz. (I will) never rent from Hertz (or "Thrifty," with whom I rented a car in Dublin, then found it has been consumed by Hertz in Ireland), where I was conned into buying "insurance coverage" (instead of what I already "had" with Mastercard), with a $2,000 deductible in case of an accident. On our two week trip, I hit a pothole and got a tiny chip and a few scratches on front bumper (shown on return on Hertz pics, with no damage on other pics to the rest of the car). For which they, a month after, "charged" me the max $2,000, not only to fix the bumper chip, but also to repaint other parts of the car, including undamaged door handles.

Upon arriving in Boston, I went to Hertz to pick up the car that I had reserved. To my surprise, there were no cars in the lot, at all. None, in any category. I was told that they would be sending down cars shortly. I was told to wait in line, with the other 25 people ahead of me. After waiting over 30 minutes, and only two cars being brought to the renters, I asked the attendant on duty when we could expect more cars. He said that he did not know as they were in the process of being cleaned and he could not provide me with a timeline. I waited another 15 minutes, and no other cars arrived.

State Farm Insurance made a reservation for me at the following location: Chicago - Sheffield HLE 3130 North Sheffield Chicago, Illinois 60657 United States. The employee scanned my credit card, but the employee was unable to give me a receipt. She did not give me a reason that a receipt could not be printed but asked if it was acceptable if I was emailed a receipt. I agreed, but I never received an emailed receipt. Tonight Citibank (the bank of the card that I used) contacted me regarding a fraudulent charge at Footlocker for $249.66. I am not accusing the employee of wrongdoing, I am simply submitting this in the event anyone notices a pattern of reports.

Let me start by saying I have used Hertz for over 30 years and always felt they provided good service and cars for what you paid. I booked with Hertz through their website a rental when I was going on a trip to Ireland with the family. I booked a van, expected 5 from our family to go. We took the red-eye into Dublin and when we got to the counter I explained one of the family stayed behind. I asked about getting an SUV instead of the large van, I said I understood if they couldn't and if the SUV had to be comparable price I was okay as I just didn't want the large van. I was told they could do it for less! I agreed. I scanned the document and the amount under the total of 8 costs (between insurance and taxes) appeared to be lower.

I will NOT recommend Hertz to anyone. Our first and only time using them. I booked online and did the prepay to save a little money. My fault that I didn't read every single line, but the Hertz staff at the return site said I would get reimbursed for the full day that I turned the car in early. Upon returning home I contacted the toll free customer service #. That person said when you prepay there is no refund for the early return. I said I wasn't aware of that and the staff said I would be refunded. I have names, dates and times of the call. This person was very kind. Asked me to hold the line while she spoke with a manager. Came back and said that since I was told that I would be refunded they would refund $112.95 this time.

Hertz in Morristown, TN rented us a defective car (tires had slow leaks). I informed them at time of rental, but the agent refused to deal with it. Upon return in VA I was told everything was in order and no additional charges. Imagine my disappointment when I got home and checked my credit card only to discover that Hertz was charging additional fees. I called customer service; they promised to look into it. They never called me back. I called back one week later and was told by a manager that it was because I did additional mileage. Agent at rental location never told me I had limited mileage. (I understand they are supposed to do that. Car was booked online and booked as a one-way rental - I could not specify any mileage online).

I have to found the quality of cars at Hertz to be good. But the lines are often long and the desks are often understaffed. I rent often in Europe and I am usually very careful about all charges and costs, insurance etc... When I rent. But on a recent month long rental in the south of France I was surprised to get an additional $95 on my bill for an exchange rate conversion applied by Hertz. I rent often in Europe and always have my charges go thru as Euros. Like many people, I have a credit card that charges no exchange fees. I get the best currency exchange rate for that day (Capital One, it’s great). But Hertz decided to do the conversion and charge me the fee. All total an additional $95. First I called the customer service line. I was with them for 35 mins and got nowhere.

We booked our car through Priceline.com. We paid for the insurance and the rental car fee. When we got to Hertz in Lanseria they said it wasn't paid for. We had no choice but to pay them again. Our credit card shows the charges for the two separate payments. I contacted Hertz to get a refund the response was "Elizabeth, I have checked your reservation was booked through one of our rental partners named Hertz. I am sorry for any inconvenience, however, you will need to call our partner directly for further assistance. Please call their phone number which is 1-800-654-3011." Just checked my credit card again and now there are more charges on it from Hertz. I will never use Hertz ever again. I thought they were suppose to be a good honest company, so sad.

I had a confirmed reservation and price for a jeep. I showed up and they had one jeep with a cracked windshield and broken driver door. The reservation for 4 days was $430; they charged me $925 (double). This company lacks integrity!!! Never going back. FORMER CLUB GOLD member.

I rented the car for less than 24 hours, picked it up at Firenze, dropped it off at Rome. It was advertised that the price would be 49 euros. That is what I paid when I picked it up. The lady that provided the rental agreement at the counter asked me if I wanted to fill up the gas before dropping it off in Rome or if they can do it for me for a ridiculous amount of money, like 3 times the amount it costs to fill up the gas. I said I would fill it up. She laughed and said, "OK." I didn't understand what that meant but didn't think much of it. She knew the are in Rome because she explained to me how hard it was to get there, to find the little garage door in between the skinny streets of Rome. When I was ready to drop it off, It took me around 2 hours to find the ONLY gas pump in the whole area and it was broken.

I rented from the Hertz at LAX back in September 2018, first the line was super long and there was only 2 employees working. Besides the price being extremely expensive for a minivan, my main issue was that I filled the car up to the top with gas on my credit card at a Arco station; less than a mile from the drop off at LAX. The car read full and when I went to return the car they said it was good. A few weeks later I get a letter in the mail saying that the car was missing 7.72 gallons of gas?? Then charged me 80.59 for it? I immediately called and they said to send proof of payment of gas, which I did and they ended up refunding me. However, this should NOT happen, especially from a company as large as Hertz. I will stick to Sixt from now on, never had this kind of issue with them even though I've used them several times.

I have never rented from this company before and after the rude and unprofessionalism attitude their employees displayed, I will NEVER EVER attempt to rent or recommend the companies in Clinton or Jackson, Mississippi. The one in Clinton, MS was far the worst! The employee popped their mouth, smacked gum in my ear and was nonchalant about not having a vehicle that I had reserved the day before I was to arrive. He never called as promised. I had to constantly call for an update. Then had the audacity to act as if I was bothering him by asking him about my reservation and why wasn’t it being honored. The only thing I got was, “we don’t have any vehicles available”, and “we’re waiting for returns.” My first and last attempt to do business with this company!

I am a AAA member, wanted to save some money on a rental car so I went to their website. I got what I thought was a good deal by paying up front. When I returned the car they added another 460 on my credit card. When I contacted customer care they said, "Too bad. There is nothing we are going to do about it," they turned a good trip into a bad trip. I believe they were a good company at one time that has gone bad.

Reluctantly agreed to rent a car from Hertz. Car was dirty and smelled. Only two people working in office with phones, car rentals and returns etc. Was to given a discount on Fuel for being a AAA member. Discount was not given. No recourse. Read all the fine print, every last letter.

I booked a car in Rennes France through Auto Europe and paid in full while booking. Everything was good until I returned the car and was told at the reception that I need to pay for the rental again! The worker at the counter advised me to contact Auto Europe and her only answer to all my questions regarding my initial payment was "I don't know". Hertz already received money from me via my booking (she told me that herself) so the least the stuff working at the counter could KNOW is what I have already paid for! That was totally incompetent.

State Farm reserved a car rental to be picked up Saturday. Went to the rental office on Friday to confirm they had the information and that a car would be available to pick up Saturday at 10 AM. Was told there was no problem. Just come in. Got there on Saturday to find out no cars were available. Told me to go to another location. A little customer service would be to call the customer before they come to let them know there are no cars available. Wasn't enough time to go to another location close before they closed. Told them we would pick up Monday, said no problem would be there. No call from them and no car available on Monday, called State Farm and told them about the bad customer service. They were able to get me a car from Enterprise with no problem. Hertz customer service is BAD!!!

Attention my fellow car rentalists: If you find yourself ever in need of a rental car do yourself a favor and do not get one from Hertz. What they don't tell you is that they place a hold on your account of 200 extra dollars until you return the car. In my case the hold was 2 extra charges in excess of 760 dollars. I've spent the first 2 hours of my day journeying through call and after call to various places within their corporation to try and get this fixed, but of course no one could help me.

This review is to warn those visiting the Dominican Republic to stay away from the Hertz Rental Desk at the Santiago International Airport (STI). First, the staff appeared unqualified to manage rental transactions and businesses, and also they were uninformed and lacking soft skills. My reservation quote did not match what I had on paper, then they would not accept any other type of insurance if not purchased through their desk. Of course, at this point, what can you do? So you look over their offers, and as I suspected, they were overpriced and exceeding the price of the car rental fee plus taxes. But again, what can you do when you need a car to travel to another city? So, I accepted the best insurance that would cover everything since I know that in Dominican Republic people don't abide to traffic policies and rules and 85% of drivers don't even have insurance or their vehicles are not up to code.

Hertz charged us 40 euros for "scuffed floor mats" and for hoovering a smattering of sand along with the dust they would have hoovered anyway. When we returned the car, they inspected it and said it was fine ("there's no damage, so no charge"), but hours later, on the way home, we received an email informing us that they would be taking 40 euros extra "to cover damage". From other comments, it would seem that this sting in the tail is a matter of policy.

Rented a vehicle from the ATL airport. Went to one counter, they didn’t help and sent me to outside to find my name on a board. My name wasn’t there so I had to go to another counter. She checked my reservation and said, "Ok go to that row and grab a vehicle." Talk about hands off service. I thought being a Gold member I would get better treatment but it seems if you're a member the experience is worse. I picked a vehicle and drove to my hotel which was almost 2 hrs away. After my drive I realize there are cigarette burns in the ceiling, a piece missing from the door, and a busted driver's side door handle (the same panel with the door locks and window controls is about to fall off). I have been trying to swap my vehicle for the past 2 weeks at a local place in Macon, GA. First time I was told the system was down with zero offers to follow up. Second time I was told they did not have any vehicles and to check back. Once again, no customer service.

So I went over to the Hertz rental office in Tarry Town NY. It seems like that office got off to a slow start. I decided to go over to the location in Elmsford NY where I met ** 3rd Branch Manager at 54 North Central Avenue Elmsford NY, 10523 and he made things a lot better. I explained to him that I was in a rush to fix my vehicle and had to get to work. He assured me that he was going to make sure he get me out fast and was and he delivered just as promised. He was professional, courteous, and well mannered even though I came in a bit frustrated. There should be more branch managers such as **. I will definitely come back to this office.

It has not been 3 months, and still no return on my deposit!! I have made numerous attempts to have my deposit returned since June 2018. I have disputed it with my credit card with no avail, and talked to 5 people so far. Awaiting a call from a "supervisor" now.

They had larger vehicles but wouldn't give it to me for the same rate of my reservation. Had to wait over two hours for them to find me a car (get oil changes on their cars) even though my reservation was made in advance. Also, their 1-800 number sent me to an office that wasn't open yet (that one should be an easy fix). Their system is defunct and doesn't work. Use Enterprise instead, never had any problems with them on personal rental.

Don't bother rent from Hertz to get any points. We rented for about 2 months and got over 2000 points for paying a few thousand dollars. Then we bought a car from Hertz and received another 3000 points or so. With a new car we didn't need a rental. I received an email from Hertz saying even though we didn't rent from them, our Gold status was still active. No mention of any expiring points. No warning. Nothing. Two weeks ago I went to rent a car and was told that our points were wiped out. Contacted Hertz and was told that all they can do is give us 1 day rental.

Rented a 2017 Nissan Altima. First off I wanted a full-size car what I got was what Hertz calls full size which is midsize. Car had 30,000+ miles with worn out tires on the front and new on the back. They were OEM Michelin and backs were aftermarket Lemans band tires. Rained all 3 days in San Antonio. Car kept sliding around on wet roads. Could not understand why. Only figured out when I took it back. Under the cover of the parking garage I saw that the backs did not look like the front. That's when I noticed they were not the same brand.

I am a first time Gold Plus Member. When I approached the agent, she was very elderly and appeared to be half asleep along with the agent next to her. I myself am a senior citizen who just off a flight and was very tired. The agent ask me if I would like to pay my gas a head of time and I said yes and my wife and friend who was with me heard it also. She never at once go over the contract or tell me I was unable to pay for gas ahead when she looked at my profile.

While on a recent holiday in Tulum, Mexico, I was disappointed though not surprised when crooked local police pulled me over in an effort to extort money from me; when the agents at the Cancun Airport Hertz Rental Car office tried to rip me off - I must admit I was both disappointed AND surprised. A few days before, I had booked a car from Hertz using Expedia. When choosing which company to rent from, most sites including Europcar quoted $80 total for the six-day rental. Wanting to rent from a reputable company, I decided to pay double at Hertz.

I rented a car for Tampa, Florida for August 6 to return August 8 2018. I get back to NY and see a charge for $400 to clean the car off smoke. I went through the proper channels and was promised a return call from the supervisor. I am 66 years old and do not smoke! I never got the callback, I never heard from them again. Beware of the advantage they take from senior citizens!!!

In June, I reserved a car to pick up at the Hertz location in Davis, CA on August 3. On August 1, I received a confirmation email for the Davis location. When we got to Davis, there was no Hertz office at that address. The Hertz office had closed weeks earlier and the location was now a used car lot. Hertz apparently couldn't be bothered with notifying customers with reservations at that location that it was being closed.

I've spent the last couple of months trying to dispute a rental. I rented a vehicle from the Columbia-Gervais on June 1. My return was for June 4th. However I was in an accident on June 3rd and Hertz was the first to be notified. However I received an bill and withdrawal from my account of 1529. I called and spoke with Hertz on the 14th and they stated they will handle. I was currently waiting on a phone call. So I was then directed to contact the branch manager. The employees continue to state the manager was not there and they will get her to contact me. Never received a call.

Eleven days ago, I was approved as a new driver for Lyft. Lyft has a program where they refer many drivers to Hertz to rent a car on a weekly rate. I was required to give Hertz a $250.00 deposit, when I picked the car up and a rate of $210.00 plus tax and fees, for a total weekly rate of $250.00. Over the years, I have dealt with companies like Enterprise, Avis and Budget Rent a Car. So I'm quite familiar with the type of customer service that I would expect to receive when renting a car.

We had to rent a car after my husband was rear ended and his truck was totaled. Our insurance company took care of everything hours before we left. The employee had no idea who we were, told us they were very busy and couldn’t be on the computer all day checking for people that need cars and they didn’t have any cars-call back tomorrow. OMG! I’ve never been treated so rudely and the business was empty but us. Never again.

Rented an SUV for 2 days and got charged for 4 because of the holiday and we were late in returning the vehicle on the 3rd day. Called customer service for hours with no answer at the Worcester, MA airport location and mailbox was full. Wanted to return the vehicle to another location and it would of cost another $1,000.

I rented a car with Hertz for a recent vacation in Sardinia. Overall, we were EXTREMELY DISSATISFIED with Hertz. We prepaid a reservation in a value that was supposed to include taxes, CDW and theft protection insurances and local and car fees. To our surprise, when the final invoice of the rental arrived, there were additional taxes included and the prices of the local and car fees had been increased, such that the values did not match and we were charged the difference. Furthermore, nowhere in the website did it state that the second driver waiver granted to Hertz Gold clients was only valid from the second rental on, in what I see as dishonest behavior on the part of Hertz. Overall, I would definitely NOT recommend Hertz to anyone (on the contrary!) due to its dishonest behavior, without any regard for the customer. They WILL come up with additional charges and increase a price that has been previously agreed on WITHOUT any warning.

Everything was great at first... other than the fact that the attendant wanted to talk about the Seattle Seahawks more than the guidelines of the car. I am be dumb but no idea I couldn’t smoke in the car (once again wasn’t explained to me). 2 days in I see the no smoking sticker almost covered my the parking pass sticker. Ok I’ll take the charge. Return the car... no email no phone call. I’m expecting they will just keep my $200 deposit... nope. Charged me $300 no details. Check my receipt “other damages”. So I call. After talking to 5 different departments I get told it was for smoking. Once again not disputing this but asked why I didn’t get a call or email. I’m then informed, “This was all explained to you when you picked up the car.” NO IT WAS NOT!!! Maybe they should hire competent people versus someone who is more interested in where you’re from and football.

I supposed to drop my car at 11:30 pm but as it was long weekend I was stuck in the traffic and I was little late and dropped my car at 12:00 am. For that reason these ** Hertz charged me one extra day of 80$. I called to customer service and they did not helped me and in return they were so much rude. I really hate Hertz and its service. ** off Hertz.

I arrived at the Ft. Lauderdale airport on a late night flight from Newark on 9/2/18 at 1:30AM. The Ft. Lauderdale airport counter agent computer declined my credit card even though my card was good and I had sufficient credit to cover the deposit. The Hertz 800# Call Center rep was able to swipe the deposit but the local branch system would not allow a manual override. I was told by the Call Center rep that a local branch manager could authorize the manual override when he or she came in at 7AM. Since I did not want to spend the night at the airport, I took a Lyft ride home, then called the Hertz airport branch back.

This is to complain about the service I got from the rental agency HERTZ in Casablanca and ask for a compensation. I had a reservation through your website to pick up a car at the Casablanca airport on the 1st of July 2018. First, when I arrived there a HERTZ agent (his name is Abdelhak) misinformed and mislead me and pushed me to buy an insurance I did not want and need at the cost of $200 without giving enough information about it.

I reserved a 7+ passenger vehicle from the 6868 Florida Blvd, Baton Rouge, LA location for the Labor Day Holiday (8/31-9/4). I called to pick up the vehicle early but was denied because it would not be ready until my actual reservation time (no big deal; I understand that). When I arrived to pick up the rental, I was immediately told "we tried to call you to tell you we don't have the vehicle you requested and we're going to have to cancel your reservation." I explained I didn't receive a phone call and I didn't have a voicemail indicating this and the response was "I don't know what to tell you, we have to cancel the reservation."

The issue was now resolved. I went on Twitter and the Hertz Twitter team acted very fast and responsive. I am actually very impressed. They are much more faster than calling or emailing the company. However, I do hope this is the last time that what happened to me is the last time.

Regarding Rental Record number **, completed on 28 August 2018, Hertz Bedford has not yet refunded £172.17 deposit. Unfortunately, unlike when deposit was made, refunds are not immediate. And Hertz offers no way to track and complain about such hoax.

Beware potential Hertz renters that may be dropping off cars at Hertz offices that are closed, but do have a key drop box: be very sure you take photos of the car (including the license plate), your contract paperwork, and the key/fob, prior to depositing into the box. Then check your credit card statement! Hertz charged me an extra day (total $203.03 on 08.07.18) and denied my request to correct the bill, until I produced time stamped images showing I was on time. I had to call three times and go up the ranks from customer service to a supervisor on two of those calls. They flat out did not care and the second supervisor told me in no uncertain terms, "your claim was denied!" and refused to pass me along to her supervisor.

I rent a car at O'Hare every few months to drive to Milwaukee and back the next day for business. I always take the toll roads and Hertz automatically processed the charges. Not so the last trip. I received an invoice for $130 for toll violations plus fees. This is in direct conflict with the information provided on the PlatePass website, which clearly says that Illinois is in the program. So if there was no transponder in the car or the transponder was defective, that should be on Hertz, not on me. After several attempts, I got a terse response that the fine print in the contract (which I never saw) says that this was my responsibility while ignoring my point that they are advertising that Illinois is in the PlatePass program.

Hello, my name is Sonya ** and on June 3, 2018, I contacted Hertz Gold member services to inquire about a price match from an AUTOEUROPE.COM rate for a Hertz auto rental. The Hertz rep told me that they match this website and are happy to honor the rate of $495.25 but I must prepay the rate. I agreed to the prepayment and was informed that the total cost of the rental is $495.25 out the door. My credit card was charged that day by "HERTZ RENT-A-CAR HERTZ PPAY OK" for $495.25. The rental agreement was from August 10-16, 2018.

Reserved and paid for a rental car 2 weeks in advance at the Fayetteville NC Raeford Road location. Went to pick up the car at the time we had reserved. Arrived and was told it would be about 30 minutes before the car would be there. I left to run a small errand and Miranda said she would call me once the car arrived. 3 hours later I was called. Arrived at the rental office within 45 minutes. Was told they still didn't have a car and it would be about 2 hours before one arrived. This was really messing us our plans as our trip was time sensitive as in a very sick loved one we wanted to visit before they passed. Then I realized it was 4:30 and this office closes at 6:00. When I asked about that they said, "We are sorry but we don't have any control over this." So I requested a refund and was told it could take up to 2 weeks. I left and rented a nicer car for less money from Enterprise. Hertz you have lost any future business of mine.

After being a Hertz Gold for over 15 years, I had a very negative experience with Hertz at CDG Paris to the extent that I closed my Hertz account. I had made an online booking and chose to prepay 3 months in advance; however, I did not have the option to get insurance online, and was advised to ask about it at pick up time. After landing, I reached the Hertz desk at CDG airport in Paris, that were completely lost, and had to spend 15 minutes at reception filling information that was already in my booking. When I asked about insurance, I was told the car has a €1500 deductible, and to get full waiver would cost me around €500 on a 12-day booking! Quite the rip-off as it’s almost as much as the rental itself; so I declined. I was then told to wait for the car, that was coming from the garage. 30 minutes later and with constant reminders, the car was still not there.

Our experience with Hertz Darwin Airport rental was the worst we've ever had. The best way to describe it is daylight robbery! We rented a car for 3 days, took lots of photos to make sure we are not charged for random made-up damages, and still, they charged us for a dent on the window that previously existed (which was really really hard to see).

I rented a car about 3 years ago and they charge on my card 115+ something dollars saying that I returned the car late and with empty tank. But I return the car full and on time. Way ahead of time. When I got to the airport car return one of their employees was outside and he ask me if I was returning. I said yes so I was advised just to leave the car outside and the key and he will take away. So I did. I ask him, "That is all I have to do?" He said, "Yes. Thank you for your business." To my surprise couple month later I was out of the country at the time. I got a charge on credit card and it come from them. So luckily my credit card refused the payment because it was not authorized. So contacted them to let them know the charge was refused and explained to them what happened. So they said, "Sorry for the misunderstanding."

I rented a vehicle from Manchester, UK for the period July 18th, 2018 and July 25th, 2018. I have to say I had no trouble with the service during this period. The car was a Vauxhall, Mokka which was pleasant to drive and staff were courteous and helpful. My problem arose when I received a charge to my credit card for an admin fee related to a parking fine in Manchester. The contravention was for £30 but the admin fee was for £42. I asked Hertz to reconsider the fee as I felt it disproportionate to the size of the fine but they refused.

I can say it's a fraud and dirty method to make money for what Hertz do to make money. I ordered a midsize SUV from Priceline this July 17 at Phoenix SKY airport Hertz counter, AZ, and I have prepaid for the car. That's the peak season for travel to Grand Canyon and Page, so they didn't reserve the hot choice midsize SUV for travel. When I come to counter, the manager and counter agent said they didn't have midsize SUV now. The woman manager is with gold hair and the counter agent is a ** young man with mustache!!!

ONE INSTANCE; Received a bill in the mail for a toll administration fee for $30. Thinking it was TOLL CHARGES accrued during the time I rented the car. Then I received a bill in the mail from the tollway directly for $42, I called Hertz and spoke to the super kind (NOT) lady who told me, "We didn’t pay the toll... We charge you $30 for giving the toll way your personal information... It’s an administrative fee." So now $72.50 later for a $2.50 toll.

I went to pick up my rental car which I had already paid over $500 for. Rep wanted to upgrade me and I said No - car was already costing me over $500 for less than 2 weeks. She said, "No. I can help you. I’m going to give you the best deal." I told her I was here for my father’s memorial service and I couldn’t afford an upgrade. She kept on and on and actually made me think she was REDUCING my rate from the over $500 to $110.40. I kept asking her “This is my total rate for the entire 13 days”. She said “yes”.

I just left the Hertz returning the Rad4 SUV at the Milwaukee 4th Street location. One of my concerns/complaints is that the vehicle was given to us upon arrival of pick up at 1/8th tank of gas, outside & inside dirty including used food containers on the floor, and we were given the wrong paperwork that belong to a different vehicle. Our pick up time was scheduled at 6 pm Aug 7th, we picked vehicle up at 5:30 pm. It was explained to me by the manager Joseph that "there is only two people working here so this is the reason why the vehicles are unclean, we need more help" which is not the customer's fault. He left to go across the street to help another customer and told me he will be back to assist me and of course he did not return and office close at 6 pm. I then called customer service who listened and then they connected me to roadside assistance who also listened to my concerns.

I rent a vehicle with this company in Managua Nicaragua International Airport. They took a deposit of 1000 US dollars and after more than four months, they still do not return my deposit of 1000 US dollars beside that they do not know how to give me a good answer, and now they are not responding any phone calls or text messages at Hertz Managua international Air Port. Very disappointed with this company, the only reason why I am giving you a star is because I can not give you less 3 stars.

I only give this review one star because you can't give it zero. Worst experience ever. From start to not yet over this has been a nightmare. We went to pick up the car and discover scratches, low tires, and what appears to be residue from evidence tape or impound tape all over the car. Also, there was no one to go over the car with to discuss the current damage on the car prior to leaving it. The check engine light turned on almost immediately and we inquired about that. We were told, "it just needs an oil change". They didn't do the oil change, but it needs one. Then as we try to get on the highway to drive from Salt Lake to Boise another warning light comes on, this one for tire pressure. Instead of calling them again to get that fixed we just pulled over again, checked the air, found half under pressure and half over. We got that dealt with and then we're on the road again. 20 miles later now we learn the alignment is off.

This was by far the worst rental experience I have ever encountered, along with other renters who were waiting to pick up their cars as well. I have never had to wait 15 minutes for someone to return to the front desk. I had to even ask the kind gentleman from Enterprise if he could help me locate who was working. A woman came walking in wearing baggy black sweatpants pulled up to knees and a sloppy large t-shirt and gray zip up jacket, dark brown/black hair pulled back somewhat into a ponytail with glasses. She had glasses on so I know she wasn't blind that I was standing there with my rental papers and ID. She just sat down once she got behind the counter! At first I thought okay maybe she is just a helper and cannot check me in due to she can not use the computers? I asked if she was able to check me in or if I needed to wait for someone else.

Renting a car in Houston at Katy Freeway location Jan 2018. Returned to another location in Houston Feb 2018 President DAY because location rental at was closed. Pay cash first week and credit card two week. Have the returned paperwork. Hertz failed to stop charging card until end of March additional 4 weeks. They refuse to credit my card and I will file suit soon.

Worst rental experience EVER! 1. Credit card kept declining. They were holding 586.00 instead of 386 (186 plus 200 deposit) is what I was told. Had to have money transferred to rent car because they would not take cash or split between 2 cards. Had the hold been for correct amount 386 there would have been no issue. Took almost an hour and a half to settle it. The extra money being held was problematic. We signed up for an additional driver. I confirmed numerous times-13.50 a day up until 94.50 as stated per car rental. She said, "Yes. Maximum 94.50 would be charged total upon returning car". We were charged 148.50 (11 days x 13.50 and additional taxes.

In Feb 2018 Paid in full through Hertz USA for a rental car in Ireland for June 2018. At the airport we were told if I didn’t want to pay an additional $1200 for insurance (already had coverage) that I would need to leave a $7,000 euro deposit. Because of our planned route and reservations we were forced to pay the deposit. Halfway through the trip we called twice to be sure if we returned the car early we would get some of the cost back. We were told that because we rented the car directly through Hertz and not a third party company. We ended up returning the car 5 days early.

Hertz does not deserve 1 star. I called to change my pickup and return date on my rental reservation, only to later find out that they actually cancelled my rental. I don't know how this company is still in business, especially after reading the other reviews. I did not receive any confirmation email stating that my reservation had been cancelled. I called the billing department and they make it seems as if it's ok. I had reserved this rental for 2 weeks, by prepaying online. I was told that $200 deposit will be released immediately and the $459 would take 3-5 days to process. I'm not made of money. Now I'm being told the rates have increased, so the cost of the rental is $89 higher. How is this company still in business?

I attempted to rent a car from Hertz.com on June 20th, 2018. I paid for the rental car with a debit card online and was told I would need 2 forms of identification. When I got to the rental car facility, I was laughed at because I did not have a credit card and was told I could not have the rental car. Once I told them that they were not stating the same policy as their website, the manager called me rude and told me that he would rent it to me, but I had to have a return airline ticket. Since, I lived in the area and was just renting the car for an out of town trip, I didn't have a ticket. Needless to say, our vacation was off to a horrible start. We immediately called customer service for Hertz to get a refund and file a complaint. We were told that a refund would be sent within 7-10 days.

If I was able to give negative stars I would! I made a reservation with Hertz at the Milwaukie, Oregon location. Biggest mistake ever!!! When we arrived at the Portland airport we grabbed a taxi to Milwaukie. Why not at the airport - all the cars were sold out or the price was crazy expensive - over 700.00/week for the least expensive car. I call the branch and let them know we are on our way. They say they have to go pick up some cars. I say - "Well, we will be there in 20 minutes - can you not just wait? You knew for over two weeks we were coming." The manager said he would take care of us. We arrive at the location and lo and behold - it is closed! I call the number on the door and ask where they are.

We picked up our car from Luton UK and we told them that we will drop off in London. We signed papers, checked car and off we go. After a week in Lincoln we drove to London and as soon as we arrived we dropped off the car, car checked, full in fuel and we left. After 27 days we received that Hertz debited our account STG 122 in congestion fee!!! After several attempts to call, I managed to use messenger to reach customer service and we were told they cannot refund us even tough we were never advised about this fee.

I dropped the rental off 1/2 hr before closing and realized I left money in the cup holder but when I called they were closed. I called first thing the next morning and no one saw the money. It wasn't a very large amount, but none of the reps or the customer service rep (and her supervisor) seemed to be concerned that an employee has sticky finger and reiterated their policy of not being responsible for things left in the vehicles. To top things off, the rep that I rented the car from did tell me the correct amount that would be held from my banking acct or that it would be held at the same time I made payment when returning the vehicle so there's two pending amounts to be released on two different dates...but that's not a concern of Hertz and they put blame on my financial institution. Never again Hertz.

The failure of the CSR not explaining the terms in English with a contract written in German created an issues costing me over $2000 more on an auto rental for one month. Hertz charged for Insurance coverage which was never requested!!!

On 7/24/18, I called Hertz with an urgent need to rent a van due to a family emergency relating to the safety of my two babies. I urged the representative to confirm with absolute certainty that the location at Wade Hampton Blvd in Greer, SC would have the promised van because it would be difficult for me to travel there, and an unnecessary delay would exacerbate my family situation. She "guaranteed" that a van would be there. When I arrived at the location, the man at the counter stated that his location had no vehicles of any kind to rent, and faulted me for believing customer service, stating that "they always lie" about availability.

We booked our rental months in advance, about 2 months ago I called the customer service number to change the pickup date to one day earlier. I was told that it was taken care of and that I would receive a confirmation email noting the change. I never got that email but I wasn’t too worried since my confirmation was easily found by my name.

Worst service ever, away from airport, long wait at the airport with no answer on the phone, the car was very poor (didn't use it half of the time). Furthermore, they charged me for a scratch that was there before. Won't do it again. Ever...

I rented a vehicle in La Crosse, WI for a one way rental to Rockford, IL. When I went to return the car, I followed all the signs at the Rockford Airport and parked my car in the rental return lot. I waited in the 90+ degree heat for over 30 minutes for someone to help me and when my Uber finally could not wait any longer, I left. I called Hertz customer service so there would be a record of my attempt to return the vehicle (I parked the car, noted the spot # and left it). It should be noted that this was a Tuesday at 3 pm and the hours of the location are 7:30-6 pm on that day. The girl on the phone apologized for no one being there to help and said she would take care of the return and I would get an emailed receipt within a couple of days.

I rented a Hertz rental car thru my insurance company. I had the car for 10 days. Hertz charged me and my insurance company for 15 days. They will not return my phone calls or my insurance company's phone calls.

My family rented this car from Hertz in Florence and returned it with a full gas tank in Rome. Anyone who has ever tried to fill a car in Rome will appreciate how hard that is to do. It went back in pristine condition (we have pictures) and a few weeks later we got a bill for €300 in damages and €90 in gas. After weeks of fighting with Hertz customer service we’re now in collections on false claims. They know that at that price it’s cheaper for me to pay it than fight it. Do yourself a favor, don’t rent from Hertz. It’s not worth it, too much greed and corporate fraud. Hertz #hertzfraud, #hertz scam, #hertzworstcustomerservice.

I am very disappointed with this car rental from July 18 thru July 21st. First, the agent charged me $31 a day for basic insurance without telling me the price, last time when I rented 2 years ago, it was $6.95 a day. Otherwise, I could have my own personal liability insurance from Geico for coverage. Second, I was charged for the 156 miles that I used the car, once again, I wasn't told that part. Third, I returned the car the same day as promised but 2 1/2 hours later and I was charged for one full day car rental and one full day insurance coverage. For this small amount time that I used the car, it's a total rip off. I am totally disappointed and was totally robbed. I never heard from any other rental car charged for a complete day if you return the car a bit late. THIS IS COMPLETE ROBBERY. Hertz has lost me as a customer and I will make sure that my family and friends will never use your company.

I booked a car for 9am June 26th for pickup at Roissy Cdg Airport. I arrived to the pickup location at 08:30 just to make sure everything is in order. I was told by the employee at the desk to come back at 9am. I came back at 9 am, and I was told that my car is not ready yet, it will just take another 10 minutes. 30 minutes later still no updates, I went back to the desk and I was told that the car that I am supposed to pick up had some "issues" and that I just have to wait. After multiple attempts, I was finally able to pick up my car at 10:25.

The person at the counter when I arrived led me to believe and distinctly told me that I wasn't paying for a full tank of gas. I was just paying to fill it from where it was. He told me I would save money doing this. They charged me for a full tank of gas and they charged me for insurance that I never asked for. I called to complain. They say you sign the contract. If I knew I was in a situation where I could be scammed like that I definitely would have read the whole contract. Lesson learned. They must get commission for up charging everything.

Renting recently from Hertz was nothing but a complete hassle from the moment it began, 30 min waiting in line, vehicle not ready - an issue with the car's registration, a different vehicle promised due to the major delay, and then ending up in the original vehicle once we got outside - all amounting to well over an hour to actually be able to drive away... and it is continuing to be a hassle with harassing emails and phone calls regarding so-called damage to their vehicle that amounts to a small area of paint that appears to have been ‘brushed’ off in their car wash - no dent(s), no scratches, just a vertical line of brushed off paint on the back bumper that was there when we got the vehicle. Dealing with them has been an absolute nightmare. My word against theirs... guess who will lose?

Made a reservation with Priceline for a 4 day rental which a total was given 249+ dollars without the 11 dollar a day for insurance. Got to Hertz in Hoffman Estates, IL and the lady at the desk stated in order to rent a car with a debit card, needed 2 photo ids, a corporate id, and had to do a soft credit check. Provided her with all the documents and after I signed the contract thinking that my debit card will be only charged for the 200 dollar holding fee, she gave me a contract showing that instead of the 200 holding fee, they charged my debit card 550 dollars, which was the 200 holding fee plus the charge of 350.00 for the rental for 4 days. Now I have rented Hertz cars before and I have never experienced Hertz charging for the total cost of the rental which I had not drove the rental car off the lot yet and the 200.00 holding fee.

So before anyone rambles about cancellation policies, just hear me out. I rented a car to drive of to Gillette Stadium to my Taylor Swift concert. I was super excited to go, didn't have anyone to drive me, didn't want to stress about bus/train schedule just renting a car seemed like the easiest option. While booking, I had the option to prepay, or pay upon rental. Since the price difference wasn't that big and I'm a nice person, I wanted to pay in advance so Hertz would already have my money. So bam $45 later + insurance + tax, I was all set.

RENTERS BEWARE! I rented a vehicle from Hertz Valencia back in May. The car had pre-existing damage that I did not notice during my pre-inspection (in the dark garage with no assistance from any employees). I therefore became liable as soon as I drove it off the lot and didn't realize until I was on the highway and could hear the road as if a window were down. Not wanting to ruin my trip since I was on a tight timeline, I took pictures with timestamps/geotags at my destination as proof. Upon returning the vehicle two days later, all their employees insisted "We would never rent a car in this condition, it's your fault." They also charged me for gas even though I filled it up before return and the receipt showed I returned it full (successfully reimbursed... small victory). I built a very detailed case regarding the damage and sent it to the email provided by their customer service phone number.

I rented a car in Newark for a week. I returned a car. As a Gold member I can just leave the car and l go on, but being responsible I went to their offices. Waited in line to let the lady know that I have returned the etc. etc. I board a flight back to CA. After a week they send me an email saying "you are overdue on rental. Please return our car or we have to report it stolen." WTF!!! Replied to Email. NO RESPONSE. I call them letting them know, "Hey. Have returned the car on correct date and in fact multiple hours early." They say, "Oh okay we will close that. Will send you a receipt." They sent receipt me showing charge for 2 weeks.

Don't rent a car here. We booked a reservation online after speaking with a customer service representative. They neglected to tell us that there was an additional deposit for a debit card. It was $200 total. I had a $160 on my card and $50 cash. The company refused to do anything to work with me and left me stranded in Oklahoma City.

Booked vehicle via Hertz app, as I have done many times successfully. I am a Gold Rewards member and was utilizing my company's rental program with Hertz. Picked up vehicle 7/3/2018 from Denver International Airport. Return was to be 7/8 at same location. Due to a situation that had arisen, I called on 7/7 to inquire about possibly changing drop off to Colorado Springs airport. Selected the prompt for extending or changing a current reservation. After explaining my request to the first agent, he pulled up the record & confirmed rental info and *then* after being rude as well as repeating the same questions ad nauseam, including asking me multiple times if I had *already* returned the vehicle (I kept explaining I still planned to keep it until 7/8 per my reservation but just wanted to inquire about possibly changing drop off airport), he said he couldn't assist with that & indicated he was transferring me to the department that can assist.

Showed up to pick up a rental. I had prepaid for the rental but was then told I had to pay an additional $13.00 per day to allow my wife to drive. NEVER heard of this from any other rental company. SPOUSES ARE COVERED UNDER THE SAME INSURANCE. Next was the condition of the vehicle. Dirty, smelled of cigarette smoke with ashes and mud in the car. It seemed this was the only car available to us. I will not be back. I now know why they are called Hertz. Name should be Hertz and we don't care.

Will never use Hertz again or recommend them. Their customer service is totally nonexistent. It took them over 2.5 hours to serve us at their Heathrow location because they had very few staff working at the desks and so progress was so slow! The rest of the staff were walking around doing nothing. We tried to cancel the booking to go to another rental agency in Heathrow, but they said we would still have to pay for the rental if we canceled. Needless to say, we will never use Hertz again neither will we recommend them. Every time we’ve used other rental agencies like Easy car rental, it’s only taken a total of 15 mins to get in and get out with a car.

We rented a car and when we returned it after two days the car was clean. But then we checked our account and found we are being fraudulently charged $300 for cleaning fees because they claim we had a dog in the car? We don’t even own a dog! Nor did we transport one! We stayed in a no pets allowed hotel! And they’re refusing to work with us claiming they have photos! What do photos prove? Unless you have us in the car with a dog at the time the photos were taken this proves nothing except that someone else dirtied the car.

I rented 2018 Jeep Grand Cherokee at the Hertz counter at Marriott Marquis Waterside in Tampa Florida. I originally reserved the car for 5 days but decided to return it after one. The salesman told me I couldn't do that. When I protested he conceded. He asked me where I would return it and I told him Naples FL. He wanted the location. I didn't have one and he wouldn't give me one for whatever reason. I stood there by his desk and googled a location. He then informed me there was an upcharge for a navigation system. What late module luxury car does not come with standard navigation!

Hertz quoted me they have a "long standing" rental policy of accepting DEBIT cards at major airports ONLY if you have proof of having just flown (i.e. a boarding pass), and then passing their credit score check. Well, having made my reservation today at a nearby airport, and 'securing' it with my Visa credit card, I thought I was safe. Later that same day, I found out my Visa credit card number was 'hacked' and I was forced to cancel the card. I will receive a new card in the mail in 5-7 business days. Unfortunately, my car reservation is/was for TOMORROW. So, since I do not have a boarding pass (I'm not flying), and I no longer have a credit card my options are limited.

Rented a car online, 4 days, paid insurance up front, called a taxi who took me to: Hertz on Glendale Ave, Phoenix, AZ, got to Hertz location, "Sorry! No cars! We might have one a couple hours from now, for $20.00 a day more." When I walked in the door, guy was on the phone telling someone else, "we don't always have cars here". SO here I am, just spent $36.00 on insurance for a car (they'll get back to me within 2 days about my request to cancel the insurance). "We don't always have cars here at this Hertz location": the location the website told me to go to for my car reservation made online, and $40.00 on a round trip taxi ride charge as well, So I'm out my afternoon, and $76.00. This was worse than my last trip to Hertz, 2 years ago. This trip, will now be, my, last visit to Hertz.

While booking the car online they do not mention that unless you have proof of insurance you will be forced to pay a ridiculous amount per day. Also the insurance it does not cover dents and dings. I was charged 1400.00 for a small scratch on the car bumper in Ireland although I am sure it was scratched when I picked it up. The car had several dents. This is my last experience using Hertz.

I was told when I rented my charges would be $606.00. When I returned the rented car as promised it was $606.00. I was told I was charged $150.00 for a deposit. They would return it in 5-7 business days. I agreed to that. Well after two weeks I called and wanted my refund. Still haven't received it. The lady said, "Lisa it has been changed from a refund to now a charged for your reservation." Since when do you charge $150.00 to book a reservation??? "I'm sorry. It's now not refundable." They lied to me all three agents. They also told me all this week before this my bank was the problem. The bank was not releasing it. LOL. LOL. I WILL NEVER USE THEM FOR BUSINESS TRAVEL AGAIN. HERTZ IS A VERY DISHONEST COMPANY. :(

I was rear ended and the insurance company provided me with a car rental from Hertz. I went into Hertz feeling dazed and just wanted a car to hurry and go to the hospital. I had my own full coverage car insurance and did not need theirs. I agreed to rent a car, use the gas fill-up charge of $31 and some cents. When I went back in to return the car I was told that I owed $138. I inquired why and was told that I had signed up for Hertz insurance. I informed the associate that I would not have done that and to please check on it. His response was “Ok. The lady who did it is good with faces and would remember you. She is on vacation right now, but I will leave a note here to call you when she returns so that we may close out the account”. I agreed and left.

When on vacation and normally I use Alamo for my car rentals but this time I decided to try Hertz. Never again! After I paid for everything I get a notification over a month later being charged extra, and when I went to go look at my receipt to see what the charge was for it said not found. I emailed and called and left messages to call me back but never heard from them. Very unprofessional and upsetting that a company this magnitude would do that without reason. I'm recommending all my friends and anyone who travels to never rent from this company again.

I arrived at the Airport in Denver (6/17/2018) at Hertz car rental to pick up the car I had booked in advanced. My mood: jubilant. My mission: to see and photographed the Rocky Mountains (I paint natural areas from my photos) and stayed at one of my favorite hotels in the area. Here is a detour from my California vacation where I had just spent two glorious weeks. But man was I in for the shock of my life when I arrived at the Hertz's desk.

I was scheduled to have someone pick me up from Hertz and the collision center for a car rental. I was told to call when I was on my way to the collision center, so I did. A rude agent answered the phone and I told her the situation and needed someone to pick me up; her response was, "Uh huh, ok." So being the non-professional person that she was, I assumed that meant yes as I was heading to the collision center to drop my car off for repair and for someone to pick me up from Hertz. So 20 minutes later I drop my car and keys off just in time before they locked the doors for the day by there was no one there from Hertz. I sat for 5 minutes, then 10 minutes and decided to just sit and wait in my hot car that I had no keys to because the collision center was closed that this time.

Do NOT rent a vehicle with Hertz! You'll end up paying double in the end. I rented thru Hertz because I'm a AAA member but I'll never do it again. Long story short they billed me for a $300 cleaning fee because they said the car smelled like smoke. We don't smoke!!! Apparently they don't have to verbally tell you not to smoke (which we didn't). Anyhow no matter how many Hertz employees I spoke with they said basically they have to go by what the drop off center said. Their word against mine sort of thing.

I rented a vehicle May 2, 2018 until May 18, 2018. When I initially rented this vehicle I used my husband's credit card which the representative charged 89$ for the first two weeks of the rental. I still needed an additional two days in which I brought my credit card in and they charged an additional 88$ for. When I called that Friday of the 18th, the charged had closed out by the end of the day for 44$. By Monday the 21st of May, the whole payment seemed to disappear and the money was in my account.

I went to the Pasadena, TX location at the Monument Chevrolet dealership for a personal rental a couple of years ago, the customer service was exceptional and I thought I would rent from them again... Anyway, I haven't had to rent a car until today. I was rear ended and State Farm uses Hertz. Well, I dropped my car off at the collision place and I'm in the waiting room waiting on the Hertz driver. A lady walks in and said, "Are you waiting for Hertz?" I said, "Yes I am," and another guy sitting next to me agreed that he was waiting too. All she said was "that's fine." So, I figured the lady worked at the collision shop and was just trying to see what we were waiting for. The girl from the collision center told me Hertz was there to pick me up and I went outside... And it was the same lady that had came into the waiting room. There was no smile, no "Hi, how are you doing today. Follow me please." It gets worst.

I has to travel to Myrtle Beach SC for two days. I flew Spirit (first mistake) and the plane was late and the counter closed at 11. The plane arrived at 2 PM. I had spoken with the reservation agent and told them I was flying Spirit and they were notoriously unreliable. She assured me it would not be a problem as long as the flight was late and I gave her the flight number. I arrived at Myrtle Beach and the counter was closed. I took a cab to a nearby hotel and in the morning I went to the airport and picked up the car.

Person at checkout was just blah. He did not smile and not helpful at all. He seemed like he did not want to be there. Good thing I was not new at renting.

I made a reservation with Hertz and due to business travel rescheduling, I had to cancel my reservation 3 weeks prior to renting the car. I was charged a $50 (I was told my a Hertz customer service rep. that it could have been $100) "cancellation fee." This is ridiculous. I've never had car rental company charge me for canceling a reservation. Hertz just lost a long time customer. I would stick with Enterprise, National, or Alamo.

Rented a car on May 9, 2018 in Stuart, FL; return car at West Palm (PBI) facility the very next morning (approx. 4:45am). There was no one there to check the car in at the time, left the paperwork and key in the car and got on the Shuttle that was there! I noticed Hertz kept charging my card, up $800.00 and counting. They said I never returned the car, West Palm Beach Police were called in to investigate. They told me there was no such vehicle on the premises and the video showed NO recording of me dropping the vehicle off. I spoke to the Manager and he also accused me of NOT returning the car. I asked for his name and he would not give it to me. The whole thing was very strange...

I prepaid for a rental car from Hertz at Reno Nevada Airport. I picked up the car and the agent said she needed my card. She asked if I needed to add anything to my rental. I declined any additional coverage, then she handed a paper to sign to me. I asked what this was for. She said it was for the deposit. Seven days later, I turned the car in and received a charge of $ 186. I called Hertz. Ask them about the charge and they said I had added collision insurance. I told them that I had not and the agent said, "Well you signed for it," and I said, "I'll never rent from you again." He said, "Well will give you half the money back."

Had to rent a car from O'Hare as weather issues caused us to miss our connecting flight. Unfortunately, it was the last flight and we needed to return for work commitments. Hertz charged us $330 to travel 165 miles. Unbelievable! We had just rented for a full week from Budget for $400. Won't do business with Hertz anytime soon.

The day I called to confirm the reservation, one day before pick up but a month after reserving the car, Hertz said... "We don't have a car." How about a little of that for an already frazzled traveler. If they take a reservation on their national site and pass it along to the local shop who's guilty of deception? Both. Don't bother with Hertz as they certainly won't bother with you.

I was very disappointed to find out that Hertz no longer accepts debit cards to establish Club Gold membership. I already have a membership, so they "grandfathered" me in, but not really, because I will not be able to enjoy the same benefits as someone using a credit card. I will now have to stop at the counter, present my debit card, a copy of my airline ticket!, and a third form of ID. Credit cards are stupid, they are a proven method for being in constant debt. I am and plan to remain debt free. Hertz is discriminating against the financially smart. Hertz, I encourage you to change this policy. #DaveRamsey

Maybe a little publicity will help. This is my experience using Hertz rental cars. I went to Norway two years ago and used "Hertz" rental car service. BIG MISTAKE! When I booked my car I thought it would be good idea to have a slightly better/safer car to drive on some of the worlds most challenging mountain roads. I paid a couple extra hundred dollars to get a Volvo with a little extra horsepower... What I was given was a Toyota Prius LOL. The sun was shining and I had no interest in wasting my vacation time waiting for a car they couldn't provide so off we went... When we returned from our vacation I asked Hertz for a credit for the upgrade I did not get. I was told to file for reimbursement through their website because they can't be bothered to address customer support issues on the phone. This is horrible customer service but OK I will play along...

I called the Bowling Green, KY location on Thursday 5/24/18 and spoke with Seth ** to make my reservations to be picked up on 5/29/18 at 8:30 in the morning. When I called at 8 on Tuesday morning they advised by Seth that I’d not called back to confirm my pickup. I was never told that I had to call and confirm. I assumed since it was a confirmed pickup at 8:30 I was confirmed. Seth went on to tell me it was my fault because I should’ve called back to confirm a second time. Worst customer service I’ve had to deal with, I don’t know how this company is still in business if that’s the way they do business.

I rented a vehicle a month in advance for a 7-day rental to attend a family member's graduation ceremony. I even got a promotional discount. When I went to pick up the vehicle hours before we were due to leave, I was surprisingly told by the receptionist that my card was expired. I knew there was some kind of a mistake so I told her that I would contact my credit card company and straighten it out. After speaking to the receptionist, she informed me that the card was a new card and that it hadn't been activated yet and that Hertz car rental can go ahead and resubmit the transaction and everything will be fine. She also agreed to stay on the phone while I told the receptionist.

I’ve booked for 2 days 05/26/18 & 5/27/18 for $92. The pick up time was 1 pm from Glenview, IL. When I booked there wasn’t any open-close hours written for that location. I booked an Uber to pick up the car. When I’ve reached to the location, was already closed at 12 because it’s Saturday. I called the customer support. They told me they do not have any pick service available & I’ve to pick up from O'Hare Airport. & the price changed from $92 to $380. That means I’ve to pay $50-$70 Uber again to pick up the car. I was shocked by their service. Wouldn’t recommend anyone Hertz.

I rented a car for three days earlier this month. The charge was supposed to be $112.94 for the rental plus $9.00 per day for insurance. When I received my credit card bill I had been charged an extra $112.96 for insurance. Apparently they ask of different ways which insurance you want that way they can bill you twice - once from an outside insurance company and the other from Hertz. What a ripoff! Imagine the money they must be raking in by charging all these extra amounts. How ridiculous! I contacted Hertz, and was told first that it was my responsibility to call my credit card company and ask them to remove the second charge. Then I was told it was an extra insurance charge by the other two individuals. I can assure you I WILL NEVER RENT FROM THIS COMPANY AGAIN. THIS IS STEALING, AND IT IS WRONG!

I rented a car with automatic transmission in Italy. They are rare in those locations and cost more than manual. The car had about 70,000 miles on it and was scratched outside and dirty outside. Though it was clean inside. On the way between cities when the rain started, I found out that the driver side wiper was broken and barely worked. At a Hertz location in Verona they suggested to replace the car (could not fix the viper!!!). Well, as I mentioned, automatic transmission is rear and there were no such cars in several location in the city. I had to take a manual one. It was a good new clean car, but my last experience with driving manual goes back 25 years. So, I had several interesting moments driving the manual in cities and wild.

Nasty people who are taking advantage of the customers. Got into an upgrade and they never told me that the money I already paid for the old reservation didn’t count for the new upgrade. They did a different reservation with a new price. Screw them. I hope they get in bankruptcy.

I was reserved on Priceline to pick up a rental at the location of 320 Peninsula Blvd Hempstead NY at 9am on May 23, 2018. Which is actually a Pep Boys Store location with a Hertz Rental counter inside. When I arrived at 915am I was informed that the reservation agent had stepped away momentarily. Well that wasn’t the case. I waited for 50 minutes and no one return to the counter. Your rep at that location appears to have a callous regard for employment. At 1010 I gave up waiting, I left feeling very dissatisfied and late for my own job and without a vehicle.

This was by far the WORST experience we have had renting a car. We were renting the vehicle through insurance due to a totaled vehicle. The rental was returned in immaculate condition with a full tank of gas. After returning the car, we were flagged down by a rep while leaving the parking lot and told there was a crack in the windshield, for which our credit card had ALREADY been charged $153.00. The ironic thing is, there was NO crack at all!!! We took pictures and left. I immediately called Hertz corporate and was refunded for this injustice. When I spoke with my insurance company, we were told that this Hertz location has been known for this type of thievery with their customers on several occasions. Unfortunately, our insurance is contracted with Hertz, so they had no option but to send us there. I will never rent from ANY Hertz location again. I will be happy to pay out of pocket for a rental, if it means avoiding this shady business.

I returned the car on time. Then my bill had an added day plus late fees, both illegitimate. I called the local branch, talked to Mike, who said he would take care of it and call me back leaving a message on my voicemail to give me confirmation. He didn't call, and when I later called him he acted like he'd never made that promise and said it would take up to two weeks. The following week I called Hertz central to check and it turned out Mike hadn't done a thing. Not sure if he was lazy or incompetent or deliberately trying to cheat me. The other man, who checked the car out to me, was helpful and friendly.

Nightmare of unaware with no prior notification of tolls and other violation charges adding ups during almost 10 months with the Lyft/Hertz rental totaling almost $900! Crazy thing is I had no idea of any owed charges being that I was paying tolls through the agreement portal weekly charges. After a small amount of tolls I was told they had real costly violation add on penalties if anything was owed!!! But I never received any notification except for a $30 parking ticket from a few months ago and I paid that! Thieves!!

This has been a complete nightmare. I rented a car to travel down to California with my family back in July and when reaching LA I was rear-ended by another driver (their fault completely). I purchased AON travel insurance when renting the vehicle, which you would think would cover the incident. WRONG! Not only did I have to get my personal insurance involved. AON covered the damage to the vehicle, but here we are in May of the next year getting a call from HERTZ saying that I need to cover all of these additional fees. Admin fee $100, Depreciation fee $85, Time loss fee $285! This is absolute corporate greed and I will never use this corrupt company again.

I rented a car and filled the tank at a gas station just 4 miles from the airport. I made sure to have the attendant check the car at drop-off instead of doing an e-check-in because I wanted to make sure all was square (it was a group splitting the costs). Weeks later I received a letter notifying me that although they had checked the car in with a full tank of gas, they later determined it needed 10.5 gallons of gas and charged me $125.39 to my credit card. I emailed them a copy of my credit card statement with the gas charge listed and a map showing the location as 4 miles away from airport. They have yet to respond to me. Also, I tried to pull my future business, but they will charge me cancellation fees if I do, which has me trapped with them. Very unhappy and will never use again. Long time customer lost.

We had to change our flight due to it being cancelled and tried calling HERTZ to change our Rental drop off location to Fort Myers airport from Tampa, I called and explained the situation and the lady on the phone gave us a quote of $174.XX for changing the location. It wasn't our fault. The airlines cancelled the flights and rescheduled us and we had to fly out of a different airport. Ridiculous we rented with HERTZ so often and they don't work with the customer. Never using HERTZ again. Not like it matters for the rich execs there.

I forgot something in the car and I tried my hardest! To get the car company to get what I forgot in the car... Well that was a failure. Obviously once they got to the car they didn’t find anything... I had just left so I called them right away and the lady I spoke to said she would hold the car and have someone look... Again nothing! I also spoke to a manager and he set me straight! They are not responsible for anything the customers leave in the car. That’s the last time I’ll rent from HERTZ.

I don't recommend HERTZ rental to anyone, because they are not serious. I rented vehicle with them several times during the last decades. On December 30th I rented one way rental from Lancaster, CA to LAX, for a small car full size, total price $91.08 with all taxes included. When I went to pick up the car, they did not have a vehicle available. They told me I have to understand, it is a weekend, and New Year's Eve. They told me to pick up a Ford Expedition to LAX, they need that at LAX (Los Angeles Airport) as soon as possible. I told them, it is too expensive and too big. Hertz agent said, "Just take at the same price, and if you don't we have nothing else for you." I ended up taking.

The Hertz Corporation for the purpose of profit has implemented a program of fine & penalties, unfair contract terms, misleading and deceptive corporate policies. Upon making a reservation online locking my rate and rental insurance, I proceeded to Hertz office in Garden Grove. My car would be waiting for me, arriving I was informed that they had no cars to rent but the Fullerton store does. (Misleading and deceptive business practice)

We went with Hertz (ATL), because they have a reputation for being an upper tier rental company along with Enterprise and National. We wanted a very nice car because we were going to a wedding. BIG MISTAKE! We were getting in late, and as we were gold members, we had the option to skip the line, and were ensured our car would be ready for pick-up as soon as we arrived (they even have a pop-up ad that claims this). PSYCHE. We had to wait 15+ minutes (at 1 am) for them to locate the car. Then they said it would be several more minutes for them to clean the car.

I traveled for business. I was unaware that all insurance options were added to my personal credit card. I never opted in nor out of any insurance. I signed one page believing it was the rental car agreement. No one explained anything to me or said that the paper was anything other than the car agreement. I did not receive a copy of what I signed. When I checked in the auto, I had a $370 bill charged to my credit card. When I contacted the local office, they agreed to remove only half of the charges. They said since I signed the paper, that was all they could do.

So on April 27th I rented a car from Hertz in Fort Lauderdale. I did the reservation online and was told it would be 192 for 5 days. It never said anything about a 200 deposit. So my card was charged 396. I was told gas would be 3.99 per gallon if they put it in. Well I was charged 68 for gas upon returning. This is bull. I'm going to let everyone know not to use Hertz.

I made a prepaid rental car reservation through AAA and ended up renting a car through Hertz. The plans we made didn't materialize and I needed to cancel 10 days before the reservation. Apparently there is a $50 fee if you cancel 24 hours or more before and $100 if within 24 hours of reservation. I was aware that a cancellation fee "may" be applied, but there was no indication to the amount of those fees. This was a non-negotiable amount, so why not make it more visible. Maybe I missed that memo, but it was not very apparent. So I feel it was hidden. That is a lot for cancelling a reservation! Hertz is making out very well for not doing much of anything in a cancellation! Beware of cancellation fees if you prepay! For me I will not book Hertz again! Also doesn't bode very well for AAA. I am not happy! Neither AAA or Hertz were very helpful when I complained, neither seemed to care.

I purchased Hertz Vouchers through my firm's work portal. I called the number on the voucher and told them I wanted to make a reservation using the vouchers. I gave the customer service rep the voucher numbers and was assured that my $400 worth of gift card vouchers were applied. The Service Rep said he needed my credit card number for renting the car. This reservation was made on Oct. 3, if I’m not mistaken. The next day, I noticed that my credit card was charged $401.62. I called the number on the voucher again and asked why my credit card was charged for the full amount and my vouchers weren't applied. My remaining balance after the vouchers should have been $1.62.

Due to a mishap with our airline, we missed out flight and had to change the dates for our rental car in Tulsa, OK. It was already prepaid (for convenience they said). I thought it was deal at $186.12 for 4 days. They would not change it without charging $100 so the customer service rep (in India BTW) waived that and said I'd be refunded IF I was going to rebook. I, of course, still needed a car, just a few days later (Saturday to Wed, instead of Wed to Saturday). The refund was a different dept and would not occur until a few days later. In the meantime the rep said it would be $386 for the rebook. That's $200 more for 2 days? It's a Jetta, not a Jaguar! He said it depends upon the day. I didn't even have that on my credit card because they (and Frontier Airlines) already took my money.

I was in a car accident. Not my fault. Their insurance was State Farm. They rented me a car from Hertz in Hopkinsville, Ky. I was told I could go pick up any time it would be ready. I arrived to a empty desk inside one of our hotels. After calling the young lady on the phone said she was out to lunch. I went back to work where she picked me up an hour later. We went over car and I had to give my credit card for the gas is what I was told. After returning the car to an empty desk two days later I had a 168.00 charge to my credit card. When I called she said it was a smoking fee (I Did Not Smoke In the Car). After calling customer service and making a complaint they told me someone would get back to me within 24 to 48 hours.

My husband and I had a very upsetting experience at a Hertz agency. An employee shamelessly lied to us and included an option even though we did not want it ("We shall credit you should you wish to fill up the tank before returning your rental car”.) This did not happen. I complained several times; we only received a standard apology. Hertz obviously has no problems with lying employees. We did not get reimbursed. We shared our experience with business partners, friends, family and now with you. We certainly will not rent from Hertz again.

I have been a Gold Member for many, many years. This company used to be outstanding on service, but no more. I have had two separate incidents over the past year where I was required to enlist the "assistance" of customer service. If you can reach someone, they struggle with the English language, have no flexibility and don't understand the "policies" they are implementing. After dozens and dozens of cars rented, I am dropping Hertz. Find a rental company that cares, because it treats their best customers like trash.

I rented a dream car more than two weeks ago to take my daughter to the prom. I was on my way there and was sent an email that my car was not available and they were going to charge me the same price for a Nissan Armando. We rent from here monthly. So now we have no car for prom. What is the purpose of the dream car rental?? Also I rented a 4wd at Christmas and was told 15 mins before it was a 2wd and we were going on Christmas vacation and needed a 4wd. Unacceptable!!!!

Rented car in Munich Germany. Found damage on car next day. Contacted Hertz and completed damage report on returning car. Filed claim with my credit card company shortly after. Hertz sent 3 letters demanding payment in next 30 days with no details of how they arrived at damage amount. I called Hertz and got case numbers for assistance in November and January. Called and wrote Hertz in Germany three times. Received no reply. Now months later and they put account in for collection. Still refusing to provide documentation needed for insurance claim. My company will go elsewhere on future car rentals.

I am a gold member, but I guess that doesn't really mean anything? This place does not deserve even 1 star, 3 incidents in 1 day. Went to Albany airport to exchange the car because the car they gave me in Albany from Lodge St. smelled horrible. Once I reached the Albany airport to exchanged the vehicle I was treated bad by a gentleman name MIKE. I told him I need to exchange the car and he asked me if I had a agreement on me, I told him it's in the car and he said "I need to have that on me all the time because if I get pulled over I can be detained." Really? Is this how you talk to customer? Then he advised me to go to a garage and pick up the car. I saw cars parked so I decided to park behind other cars, my car was the second one.

We are Gold members and rented a vehicle from them. They 1st gave us a vehicle with only 1/4 tank of gas. When brought to their attention they said, "Take a picture of the dash and when you get the bill just submit your receipts for reimbursement." They already had delayed us by not having the vehicle ready on time so we took the vehicle and left. We refilled the tank and returned it full after again taking a picture of the dash. They then proceeded to charge us for returning it empty. After protest they refunded the secondary charge but refuse to even discuss that they gave the car to us with a 1/4 tank of gas.

June-July, 2017. I rented a car from a Hertz place in New Hampshire. The people that own the Hertz rental place were wonderful, very good with paperwork, etc. ??? They checked the car out when I left and when I arrived. I was a Hertz Gold member. About 2 months after returning the car I was informed that I was no longer able to rent from Hertz because someone was driving the rental car instead of myself and was in an accident or broke the law somehow. They gave me her name, I've never heard of this person. There was a serious mistake, someone, police?, wrote the wrong number down.

No one from the Hertz desk wanted to come out to check the car upon return, but a week later we were charged 50 dollars extra for supposedly not having filled the tank. When we submitting a receipt (from just before returning car) from a gas station 800 meters from the agency we were then told they had managed to put in another 5 liters of gas and stated in writing: "From automatic shut-off, you can refill another 5-10 liters of fuel before the tank is completely full". When we pointed out that the Volvo handbook for the car specifically warns "Do not overfill the tank but fill until the pump nozzle cuts out" and asked if Hertz demands that all renters ignore this explicit warning - at that point Hertz Denmark stopped responding.

If you ever need to rent a car from Rome FCO never do with Hertz. I had a valid license and a valid credit card. I renewed my license via an Italian Embassy and they said they could not issue the sticker proving it was renewed. They assured me that in a technological word it was not necessary. The staff of Hertz in Rome did not make any effort at all in trying and phone one of this free of charge number to check that my license was valid and they just refused to give me the car. I had a copy of the renewal given by the Embassy and I have been renting for 13 years using Hertz. They left me with 4 pieces of heavy luggage and not equipped for winter going to find a train home. I was kind and polite and I find their behaviour very rude and absolutely not guest oriented. Shame... Hertz in Rome for me... NEVER AGAIN.

My worst experience of renting a car for 40 years, they double charged me. They said my total was $271, but then charge me $299 on top of it even if they told me that I would not pay more than $ 271, so they took $570 altogether out of my account. Compare this to Thrifty Car Rental rental car for same amount of days over Christmas for only $57, I am just warning you do not rent car from this company. And that was for economy car for 5 days at International Airport in Orlando, do not trust the managers there.

Car accident. My 2017 Toyota Rav 4 was wrecked. Not my fault. The guy's car insurance (Farmer's Insurance) says I have to go through Hertz. The Hertz man who picked me up at my house (since I have no car) was a smoker... his car was smelly and his nasty car had actually had been crushed in the fender from his own accident. He was 30 minutes late. He drives me to get my rental car... something comparable to my own car. There they give me “the only car they have on the lot) a 2016 Ford Festival (a toy car) with 37,000 miles that smelled worse than the guy who drive me there.

Well like a lot of people insurance company made me go to Hertz. I made the appointment to pick up car as they would not do a pickup. Called the day before to confirm car. Was told, "No problem. Everything will be ready". Dropped off car at body shop for repair. Went to pick up rental. One guy there acted at first like he didn't know who we were, then said, "I will have to call for a car. Will be 45 minutes to an hour." What??? We reserved a car and there isn't even one here? What the hell. We have jobs to go to, had to work this out with both wife and I to do this because you wouldn't pick us up at body shop and now no car? We walked out. Called Enterprise. They took car to wife's work. What a joke Hertz is. Never again.

I have been renting from Hertz for several years. I am Hertz Gold member, and I rented vehicle for week, and returned vehicle with full tank of fuel. I received my bill, and I was charged for fuel. I called Hertz and was told that I need to provide a receipt for the fuel, and the person at the return does not check for fuel. Obviously I am not happy, as I am paying over $90 for tank of gas, and vehicle was full. I call this stealing. I'm not happy with this, as I have been a big advocate for Hertz in the past. Seems like they have a system in place to take money from their customers, instead of keeping their current clients happy.

After picking up the car in Georgia I spent the night in a hotel about 5 miles away from the pick up point and headed to Florida the next morning. The car was very difficult to drive as it was going in and out of the lane while I was holding the steering wheel straight. I thought the wind must really be kicking but after a while noticed no trees were moving and other cars didn't have a problem... people were honking at me... I called to try and return/exchange the car and they said no problem... was already near my 1st destination which was Daytona beach. I went to the airport and not a single car they would give me. I went 5 days of my stay there. No one was willing to give me a different car as all that was available would be in a different price bracket. I informed them I would be driving the vehicle over 1000 miles to get home to Maryland.

Charged me 229 for tollway usage. Did not inform me any charge for toll wage usage and no receipt or notification for the charge! Service fee is too high! Customer service won't pick up my call. Attitude is aggressive.

I rented a Hertz car at the New Orleans airport for a couple of days in January, 2018. It was a great trip, we had fun and the car was perfect. All that came to a crashing end when we returned the vehicle to the airport. The place where we were to return the car looked like a two storey parking garage. Hertz was on the second level. I drove up the exterior ramp slowly since I had no idea where I was going. In the process of going up this ramp you roll over some of those claw like things that you infrequently see that keep people from stealing vehicles. As I slowly went over the claws they punched a hole in the tire. The check-in crew wanted me to pay $40.00 for the tire and I refused. Today, 3 months later, a Hertz representative calls to say if I don't pay $90.00, they will put me in a collection agency. I'm writing to say do not rent from Hertz at the New Orleans airport. You also might end up being charged for a flat tire.

I should have listened to all of the negative reviews before renting from this company! We reserved a cargo van on 2/6/2018 to be picked up on 3/27/2018 from Salem, OR 477 Lancaster Rd. We needed a cargo van to bring back some family heirlooms. When we got there they didn't have the cargo van, they had a mini van. We weren't happy about this but agreed to take it as the seats could be removed. My boyfriend asked if the guys who cleaned the cars could help him as he was recently in a car accident. He was told no. They could not help him (the lady at the counter went out of her way to go outside to make sure and tell them not to help).

Rental car through lyft program - I was treated as if I wasn't a paying customer and treated like garbage. Hertz didn't not give me any notice before I was told I could not renew the lease therefore I was left stranded over 1 hour away from my home. They did not give me an option to choose which car you want which is odd because I am paying my money. They gave me a car with high mileage for the same price as a newer car. The brakes were bad on the car. I could not believe the way I was treated at this place. Horrible. They took my money and treated me as if I was trash. Do not waste your time at this place in Austell Georgia.

Used Hertz car rental for my recent trip to SEA-TAC, pre-booked reservation on Priceline to save money. Upon check in at the counter - I have declined a vehicle upgrade & insisted on the price as presented upon booking on Priceline. Counter rep presented stickers for my authorization stating that these are only for Hertz to have my credit card on file for incidentals (since booked through a 3rd party). However - after car returned & receipts were emailed to me - I discovered that I was charged for an upgraded w/o my consent, despite the fact that I have declined it. Customer Service was a no-go as well. Be aware that choosing a large well established company where you expect to receive nothing but high quality customer service and support could be rather disappointing. Last time I've chosen Hertz in this competitive business of car rental.

Rented a car for a week, went over everything (restriction), but was never informed that the car was a non-smoking car. When I returned the car they informed me that I will be charged $400.00 for smoking in the car, I let them know I was not inform that it was a non-smoking car. They showed me a sticker in the upper left hand side of window shield on a dark tinted window. You will not notice the sticker unless someone points it out. I was shocked, I would never have rented from them... They told me that regardless of whether anyone told me or showed me the sticker I still had to pay the $400.00 fine.

My husband went to Hertz purchase a rental car in Feb of 2108. I had pre-purchased the rental online on my Visa card. Upon arrival my husband didn't have my card. The guy at the counter said due to fraud issue he couldn't process the transaction without my card. The customer service associate advised my husband to have me call the Hertz 1800 number and my card would be refunded. I called same day and advised the Hertz rep of the situation. The rep advised a full return would be processed to my car. 2 weeks later and I still hadn't received my money back.

Scheduled with Hertz to pick up my car at 12pm on a Saturday in Portland, Or. My flight got delayed into PDX so come to find out they close at 12PM on Saturdays. Secondly they are not open on Sundays. So open 9am-12pm on Saturday and not open on Sunday, hmmm. I then asked if I could pick up my car from another location, which their response was no. I then asked if I could have the car which I already prepaid for delivered to another location that is open later, again no. They then said I would have to pay for the Hertz daily going rate at the airport location since they all are different.

I wish I was able to give 0 stars. I’ve rented numerous times with other companies and have NEVER had issues. My story, husband pre-paid a car for our family road trip, the day prior our debit card was stolen. Hertz Coronado CA could not do anything to help us per JAMES at this location, even with a police report and a statement from the bank they would not let us take the car.

I would give my local Hertz four stars. It was the national office that kept harassing me on a daily basis in violation of state consumer contact laws. I will never use Hertz again. I worked well with my local Hertz and kept renewing my rental. Yet the national office including account rep Kyle harassed me on a daily basis. I stopped answering their phone calls. It was if they were more a loan shark collection agency rather than a car rental business. I will follow with my state attorney general's office. When finally returning the car, my local my local Hertz the local agent was very nice as always. But because of the national office, I will never rent from Hertz again.

I was informed that Hertz owns Dollar. I recently prepaid for a car through Dollar. When I went to pick up the car, I was refused the car because I didn't take my credit card. The 3rd party that I was unaware of who took my money is refusing to refund my money. Dollar or Hertz have done nothing to help me get my money back. It is horrible that they won't offer good customer service and help the consumer get their money back. I STRONGLY SUGGEST YOU AVOID both Hertz and Dollar at all costs.

We rented a car from Hertz in Feb. 2018. Everything went fine when checking in. We rented for 2 weeks. Decided to extend for a week and they ran the charge to our credit card which was fine. A week later we needed the car for 1 more week because our son was coming to visit so we extended. They ran the charge. During that week at 2 am I get an alert on my phone that Hertz ran a charge for 30.00 because we were late for the drop off that morning. I called and they had no record of the extension or of the charge that it was paid for. We took a copy of our credit card statement and they said they have no record. That was corporate answer also. To make a long story short never again and how can you have people work for you that don't know what they are doing.

In December I rented a car in St Petersburg, Florida through AAA with Hertz, my first time with Hertz and Last! Rental went fine until I got home, on the 14th. One Dec 27th my credit card was charged $25.54 for toll charges. Only while in Florida, I used a SunPass of a friend who has records of SunPass being used as we drove around through tolls. Only time I didn't have Pass, was on my way to airport to go home, most the charge should've been was $2.00. Then in January I received another charge for .90 for toll charges and again on March 12th charged $5.92 but on the 14th was reversed. Then again today another .90 charge. In December, I asked for explanation for charges and received no response. They are leaving my card in their system waiting to be hacked and I want it stopped. This is Fraud at best. Beware, check your charges... Thought I was safe going through AAA, not!

I recently returned from a trip to Tuscany. I had made all hotel flight and car reservations through Travelocity. Everything was paid for no worries. Yeah right! So we arrive after a long 13 hours of traveling to the Hertz rental place in Florence. We get there and hand over a credit card for the deposit we need to give. They have no credit card machine to run a card, so instead they are calling other companies to try and run our credit cards for a deposit. They go through about 5 of my husband’s cards because they keep coming up as fraud since they are being run through only God knows where.

We were treated very badly by Hertz in Madeira; both when collecting and returning the car. We felt "hostages" of seedy scammers instead of clients of a professional company. At pick-up we were put under unreasonable pressure to take a more expensive car and to pay a full tank of fuel in advance. By wanting to complete the transaction only under these conditions, while dozens of people were waiting in line, we felt that we had to agree. As arguments, lies were told: our hotel could not be reached with the car reserved by us (a lie: of course that could reached with every car) and refueling on delivery was almost impossible due to few petrol stations in the neighborhood (again a lie: there a gas station was 2 minutes from our hotel and 3 minutes from the airport). Hertz knows that you cannot empty a full tank on Madeira and earns extra money at your cost.

Unfortunately we left in our rental car an iPad. After filing a Lost Item report immediately, we were told the iPad was not found. The GPS on iPad was indicating it was at Hertz Rental car facility there at Denver Int Airport. We experienced a complete runaround following their website directions. They stole our iPad! Employees there are completely dishonest.

Our sales agent told us that our total would be around $200 including tax. After we returned the car with all of the hidden surcharges and fees our total was around $400! They also charged us for 7 gallons of gas at 9.99/Gallon when it should have only been 2 gallons. We even confirmed with the agent that checked the car in. He looked at the tank and agreed it would not be more than 2. His exact words were that it wouldn't be more than 10-20 dollars (if that). We will never use Hertz again. We have never experienced anything like this when we rent from Enterprise. Extremely unhappy with Hertz after calling their customer service. This should be illegal. $384 for a 2 day rental. Never again.

My husband and me rented a car via an agency in Brazil, arriving at Miami airport, drove to Hertz to pick up the car. At the counter an impatient and rude attendant tried to pass the card on the archaic Hertz system that has no chip or password request. The same reported that the card was not accepted and that we should make a cash deposit of $200.00. Detail we used the card the whole trip and it just did not work at Hertz. The official said that we should choose the car fast, we were trying to identify the models that appeared on the screen and that in return the money would be returned regardless of the unit. We returned the car to Hertz from the Port of Miami, since we were going to go on a cruise in the Caribbean. Upon arriving there the attendant told us that the right could only be withdrawn at the place of deposit at Miami Airport.

My husband and I rented a Hertz car in Las Vegas at the airport and when we returned the car we used the E-Return because the other lines were full and the person directing traffic said it would be faster. As we got out of the car an employee Corey ** showed up from the other return lines and pointed us in the direction of the shuttle bus. When we got home I had an email receipt showing they charged us $300.00 for cleaning. When I called I spoke to Julio ** who said they have pictures of the ashes. It is obvious from the picture someone threw ashes in the cup holder and across the center divider.

Hertz is the worst rental car company ever, they just pass all their cost on to the consumer and take no responsibility for anything. They rent cars in northern winter areas and give you the worst tires they can find and call them snow tires, then if you get in an accident you're responsible. They also like to charge you for window damage that is impossible to avoid as northern areas put sand and rocks on the road which will always get through into your window then you have to pay for the new damage and there is nothing you can do about it. So if you're looking at renting a car don't rent from these crooks.