Hertz Reviews

On February 14, 2018, I went online to make a reservation. As far as I know everything went well with the registration. The pickup date was to be February 23, 2018 @ 12:00 pm in the afternoon @ the Hertz in Minden, Louisiana and would be returned on Monday February 26 @ 12:00 pm noon. I was given a confirmation number. I get to Hertz to pick up the vehicle before 12 and was told that they didn’t have any cars at all to be rented. I was told that they were expecting rentals to be returned at around 3:00 pm. My question to them was, “What am I supposed to do because I reserved the car for 12:00 pm noon?” I was told that there was nothing that they could do.

On website they offer a pick up and delivery service for no additional cost. So I filled out my address. They never showed up. So I drove over to the Hertz location 30 minutes late. The lady just said, “Yea there is a glitch on our website. You have to call and confirm”. So I’m there at the location to pick up my car. There isn’t one available. So what’s the point on a reservation. I had to wait 45 minutes. Meanwhile leaving my car in the parking lot. The lady said, "We can’t be responsible for your car if you leave it here." So I left my car in parking lot. I took the risk. So I’m told I’m upgraded to a better car. I’m driving in the desert. My check engine lights goes on and now it’s dark. What a comfortable feeling this is.

I was deployed to Houston, Tx. as part of the flood response team. Due to airport closures I flew into DFW, Dallas and rented my car there. When my time in Texas was up, in an effort to save taxpayer money I called Hertz to see if I could return my rental in Houston. Gladly, for a $1000.00 fee. All other rental companies were waiving this fee due to the disaster. Not Hertz. I ended up driving back to Dallas. The person I spoke to about this could barely speak English and was extremely hard to understand, as I don't think he could understand me.

On February 7th, I traveled to Birmingham, Alabama. I pre-paid for a mid-size SUV from Hertz. Upon my delayed arrival, I went through the entire rental car process at the counter-then was told... "We have you in a mini-van, it's an upgrade at no additional charge". I informed the person working for Hertz I didn't want this car, I wanted what I had paid for. The employee became argumentative and called the manager. The manager showed up and basically told me that's all they had, had no idea when they would get what I had actually paid for. I called the 800 number, and was told I could get the minivan and exchange it at a different Hertz location. I kept informing any Hertz employee that I wasn't comfortable driving such a large car. I argued my point that I had pre-paid for this car-they should have something in this category for me. The manager called me disruptive and refused to rent a car to me. (She also called the airport police on me.)

Everything on my vacation went perfect as planned EXCEPT the rental car. When I was online planning my trip, I went looking for a car rental. Hertz was cheaper. You definitely get what you pay for. I walked up to the counter and they couldn't find my reservation. Even though when I put in the airport I wanted to pick the car up at, it was reserved clear across the city. Even though at the airport I was at they had thousands of cars, It couldn't help me. Even though it was the same flipping company I had to go get a cab across the city to get rental, they couldn't just let me rent a car from the airport unless I paid an additional $250. They told me I should have known the listed address on the rental, even though it said Orlando, wasn't the airport.

Last October I booked a flight to Frankfurt/Germany, and also booked my car for this location. Dollar was fairly competitive. My quoted cost was approx. Euro 290.15 for 13 days. Arriving in Frankfurt I had to find out that Dollar is a branch, belonging to Hertz. At the counter I showed them my letter from VISA, that I can waive the insurance, that I will be covered by VISA. I was then told, that they do not accept VISA coverage, and that I need to buy their insurance. I told them, that I do not want to buy their insurance, and that I do not want to buy an insurance at all, that I will pay cash for any issues. They cannot give me a car without insurance. NO CAR, after a fairly long trip. So I had to buy their insurance. At the end at a total of $587.54. The car E 187.31, fees E10.92, Insurance, including theft E 203.53, Service charge E 92.31?? For what? Totaling E493.73, + 19% tax E93.81 = E587.54.

Upon renting the car it had 20-30,000 miles on it, not in great shape. It had scratches and dings here and there. Upon returning car I pointed these out to the attendant. Nothing was said or done by Hertz. 4 months later I received a bill for $393.00 for scratch repair for an alleged incident that I was involved in. There was no incident and there was no scratches caused by me. Viking Billing Services is a scam to bilk the Hertz rental customer out of extra money. They asked me to send pictures to prove I did not cause the scratch. Up to this point who takes pictures?? My advice is to take pictures and a video of any car you rent from now on. I will. Also I will never rent another car from Hertz. I was a Gold Club member... ha ha.

This is the 2nd of 2 reviews. I gave Hertz 1 star because after 17 years they wouldn't extend my 2-week rental for 1 more day, claiming I had to return the car to the airport and then re-rent another car for the final day. Afterwards, I contacted a national manager and they somehow were able to accommodate me (although they didn't tell me until I called back a day before the rental, and then I was told my extension had been granted). So with 5 stars now, the 2 reviews average 3, fair for THIS transaction. Hertz is usually very good, and I've been loyal for 17 years.

Do not rent here. This is quickly becoming one of the most hated car rental companies in existence. Expensive, low worker morale, horrible customer service and incompetent employees. They try to squeeze every dime they can out of their customers. They will even charge you to extend your rental. So, you are going to charge me more money in order to spend more money with your company??? Renter beware!

I have been charged for roadside assistance. While on call I was said, "You have an insurance," and so I won't be charged for roadside assistance. And at the very first will like to inform you that my 1st car that you gave me its battery was going flat and how can I be responsible for the same? In fact there were no electronic device connect to nor was any lights on its battery was having issues since start, 2nd car I was given after change was just give me the average of 6.5km per litre, I really had to spend more than double the amount of the fuel required, in case car was showing I will go more 100km. It didn't even went 38km further. I am really upset with all the service provided by Hertz. I have already complained about all this on Christus airport on 13th February 18 but till the date I have not received any of responses.

Needed a minivan as we were delivering some rare antique bicycles across the country, so made the Hertz reservation 3 months in advance. I called to confirm 3 days beforehand. When I got there they said they did not have a minivan for me. Offered to give me another vehicle, but I had to have a minivan to fit the bikes. They were visible annoyed with me not accepting the "upgrade", and I stood there for 45 minutes till they found a minivan. They were very annoyed with me.

A $1.70 for one toll in June 2017, and bill in February 2018 for the toll plus 9.90 in service charges. This is worse than a loan shark. Hertz never did this before. I am out of here Hertz (and Plate Pass).

I was involved in a vehicle accident and the At-Fault driver's insurance (STATE FARM) made a reservation for me with Hertz and when I picked up the vehicle I found that it only had 3/4 of a tank of fuel rather than a full tank. As I was told by the rep so I went back into the office to inform the rep and she told me that she would change the paperwork to reflect the fuel difference and I didn't have to sign any paperwork reflecting this change. THE REP LIED, however I took a picture of the mileage and fuel level in the vehicle myself as I'd already had one bad experience with this company previously of being over charged!! When I dropped the vehicle off I had just left my doctor's office with a confirmed case of the Flu and felt horrible so I didn't go over the receipt for drop off until the next day, 1/26/18 at which time I found I had been charged for fuel.

My wife and I made a reservation with Hertz to take a trip to Virginia Beach for our granddaughter's first birthday. The renal agent asked for our information, ran our credit and said we didn't qualify... and just walked away from the counter. Lousy customer service. We drove down the street to Enterprise and had no issues whatsoever. The young man who rented to us was amazing! He got us the car we needed at a reasonable price. I understand that employees don't have control over company policies but you can still handle customers with respect. The guy at Hertz didn't care that we needed a rental car in order to make it to our granddaughter's first birthday, he walked away without so much as an apology for not being able to provide us with service. Customer service is everything!

I was charged with around $600 of insurance fees for two weeks rental without my consent. I asked the guy at the counter and he was like "Oh this is the fees, everything is normal". This is a company trip so I trusted that guy until I found out my colleague previous rental did not have any of these charges! I have the option to cancel those insurance but the counter guy did not tell me about it. THIS IS PURE SCAM!!! Called their customer service and they just kept pushing the responsibility around, worse customer service ever! They told me I have to go back to where I pick up the car so I ended up driving 1 hour back to airport only to be told that I have to bring back the GPS case to make fees changes??!!! And this is not the cancellation fees, they just check out my car and I have to re-rent it. Please be careful when you are renting car with Hertz, they like to scam customer as I read from other reviews too.

We were told by Keisha in Alexandria, Louisiana that a charge of 300. Dollars would be added because of pet hair. We asked the young man how much for us to use their vacuum cleaner and they said no. My husband is in an unknown town looking for a vacuum cleaner. Further as my husband was ready to leave Keisha came out to take pictures of the car as if my 63 year old husband was going to destroy the car. Needless to say our precious and limited time is being wasted on something Hertz will do anyway. Branch Manager Shanyrica ** if she was there she never presented herself. 3 Hertz people just sitting inside just doing nothing. 1/31/18

Watch out for sneaky changes that will add up to 20-50% more than the already way overpriced advertised price. We were charged $110 for "gas and services" after forgetting to refuel a tiny economy car and an additional $20 for the "Concession recovery fee"... All said and done we paid $350 for a 1 day rental... I will never rent from Hertz again, I would rather walk... They must call it hertz because it HURTS.

I asked for a car with Bluetooth. The guy at the counter told me the car had it but it did not. I got the insurance because I was not sure if mine covered it. The next day I called my insurance company and they did and I tried to call corporate Hertz to get it off. They said I had to call the branch. I called the branch 3 times and no one answered. The next day I called and was on hold over 15 min. Then someone picked up and hung up on me. Then I called back. Was still on hold. Guy finally picked up said I had to come in. Said I can go to location where I was but I could not cause I had things scheduled. I sent my boyfriend cause he was on the lease too and then they said they need the car too. The car made a scary noise and then when I turned it in the only credited one day of the insurance.

I used Hertz because it was the closest location to the dealership with available car when my car had emergency issues. The initial day rate was agreeable. When I found out that the damage is covered by my insurance and will take several days for the adjuster to check, I called for an extension. What was not mentioned was the RATE IS HIGHER WHEN YOU SUPPORT THEIR BUSINESS, and use their car for a longer period of time. I called their customer service after returning their car and unfortunately she affirmed how this organization do business. I do not recommend Hertz.

The car shop called them for them to pick me up, they said they sent a Lyft, after waiting 20 minutes for a Lyft that never arrived, I decided to just walk to them. I don't think they ever called for one. I called a wk in advance and scheduled for a car pickup, once I got there there wasn't a record of the reservation. I asked for a breakdown of what I am getting charged to make sure I wasn't paying for something I didn't want, they said just to sign and I would have it emailed to me... Signing something first implies I am in agreement. How can I be asked to sign if I don't see what I am agreeing to?

While visiting family we were in a car accident (not our fault) and have to have a rental car. I choose the option to have the rental car drop off service. The representative showed up during nap time stating that they had staffing issues and I would have to take him back to the office... They did not inform me of this before the representative was standing in my living room with the contract almost finished. I was expected to wake three children and get into a car with a random man I didn't know or trust. Upon returning the car to the designated spot I get a bill in the mail months later for 53.42 for gas because the EMPLOYEE had to drive the car from the designated drop off spot to THEIR warehouse 15 miles away.

For starters me and my husband selected a luxury SUV (Range Rover) online through HERTZ. Being a gold member you can just pick any car without any hassle. So needless to say We picked up our SUV. THE ONLY REASON I RENTED A RENTAL FYI WAS FOR THE SPACE! I own a very reliable car, but needed an SUV because we were getting our kiddos from their summer vacation so they had tons of stuff. Not even four hours in a drunk driver ran a red light and totaled the car! I was unable to walk, but my husband was able to drive. We had no choice but to continue our journey. Our kids were by themselves waiting for us in Alabama.

I rented car in Hertz in Cancun. The worst company I have ever met. I wrote 5+ emails and complaint phone call. 2 weeks passed, the thing still have not settled down. I never imagine this experience is truly my nightmare. Here is details for the worst service I have ever met: On Dec 24th, We booked the car via Official Website. On Dec 27th, 2017. We received confirmation email, showing that we CAN pick up our car at 8:30 am at Avenida Yaxchilan 27. On Jan 1st, 2018. 9:00. We arrived the site in the confirmation email. And the staff told us the car is unavailable and told us to get the car at 11:00 am in another site. 11:00. We arrived the site 77503 Cancun. And finishing all the procedure which took 50 min! During the process, the staff did not take the initiative to propose any compensation. We proposed to take the car extended for 3 hours. And they agreed but asked us to make a change on our own.

I had issues in three consecutive rentals at Hertz office in Buffalo airport in 2017. I filed complaints in all occasions. No action was taken. Early January 2018 I was notified at the exit gate in O'Hare I was on the "do not rent" list so they wouldn't rent me a car whose reservation was confirmed by them. No notification about the issue was sent to me. I missed my business meeting due to the problem Hertz created. I requested an explanation in writing to their CEO, COO and customer service. No answer. Hertz don't care about customer nor safety. The two latter issues I had was due to safety related subject. Unprofessional, unethical and sneaky company. Bad management. Unqualified and uneducated employees.

I went to visit my 85 year old uncle, who I hadn't seen since my father died in 1984. I reserved and paid for a car for the day of my arrival. Upon my arrival, was informed I needed to pay a fee of 200.00 over what they had already taken for the car. No place in their process of renting the car did they inform me there would be a deposit. Unfortunately I was making this trip on a very tight budget and could only pay it if I could split it between 2 credit cards, no, then asked if I could pay cash, no. I flew from Ohio to Oregon to see my last surviving relative from my father's family and am now stuck without transportation. Hertz has the rudest, unhelpful, unconcerned bunch of crap people I have ever dealt with. Will never use them again and will advise everyone I can to stay far, far, away. When asked about a refund for money they had already taken, I was told they didn't know, I would have to contact their corporate office. NEVER rent from them again.

I rented a car from the Vienna Airport Austria Hertz office. On returning to the airport at the end of my visit the airport the office was already closed and so I left my keys in the market key drop box and took my flight. Some weeks later I was surprised to receive a letter saying that due to a mark on the side of the car EUR 600 had been taken from my credit card to cover repair. When I complained that no damage had been done to the car whilst I had it I was send 2 photographs which purported to show the damage but actually showed no distinguishable mark on the car at all. Hertz refused to provide any remedy. As a result I have never rented a car from them again and would urge others to do the same.

We verified the morning of our flight with the Montrose, CO office someone would be there when our flight arrived at 6 pm and we were PROMISED they would stay open to wait for us since my husband is 5 star gold... We arrive and they were closed and no further instructions for our rental are available to us. Thankfully Avis rented us a car for 2x the Hertz rental. In multiple follow up phone calls and e-mails to receive a refund for the difference in rental and some accountability for the situation #Hertz has proven to have the WORST customer service I have ever experienced. DO NOT ever rent from them. They are unreliable and make no effort to resolve things if a mistake or problem does arise.

Contacted 4am about fraudulent charge on Chase debit. Called Agency at 3600 Gus Thomasson Road Suite 156 Mesquite Texas 75150 and asked for all information on my account activity. They said just the $50 hold fee (which I was aware of and authorized). Next I contacted Customer Relations and asked if there would be any reason for this. They said "sometimes a fee is charged again if the rental agreement has expired and no reauthorization has occurred". Next, I contacted the Mazda of Mesquite Dealership who is paying 100% of rental cost while my car is repaired. They confirmed that there is no reauthorization necessary as all payments taken care of by Mazda. I am about to ask Chase Bank to investigate this further, and I will pursue it myself. Some person through Hertz Rental used my debit card to make a fraudulent unauthorized purchase. I will NEVER use Hertz rental again, free or not!

** Hertz, your company is a piece of ** and I hope you go under so you can experience being stranded somewhere with no money. On January 6th our car broke down and we needed a rental car, the only problem was that our credit cards got stolen. I was able to set up the reservation online with a relative’s credit card and me as the driver, but when I walked 3 miles to pick up the car I was informed about your company’s ** policy and that I was ** out of luck. Why in the ** would I be able to set up the reservation like that online, shouldn’t your system catch that? Had I known that I wasn’t going to be able to pick up the car, I would have rented the U-Haul I used as a rental to get home in the first place. There should be some sort of system in place to use another person’s credit card with the right authorization in case of an emergency. So thanks for ** nothing Hertz, other than stranding me in Iowa.

By December 20, 2017 I made a car rent reservation to Hertz through the Hertz app. I have a member gold, then when I I arrived to Las Vegas airport to pick up the car at Hertz location my confirmation number from December 20 doesn't exist, but them charge me the agreed amount from December 20, 2017 I paid in advance as "save and pay now" and the amount was deduced from my credit card immediately in December 20, according to the front desk my confirmacion doesn't exist, then at this point a make another reservation. The point is they don't reimbursed me the first amount took from my credit card, then I talk to my bank credit card to dispute the amount subtracted from credit card. Today is January 6, 2018 and nothing happen yet about the reimburse. But I trust in my credit card bank to resolve it, I don't trust anymore in Hertz and never rent a car again with Hertz.

Rented a car online then get there and oh they don't that have the car. Plenty of cars in lot but they say only thing they can rent me is $100 more. That is crazy. Does not apologize. Called customer service no help!!! Use to rent from them all the time in a different city no problems but take your business elsewhere!!

This matter did get resolved with Hertz just yesterday. The explanation they provided was that taxes and fees were not properly tallied upon printing/signing the rental agreement at pickup, but then tallied once the car was returned. They have said that a refund of the difference has been authorised, and while I haven't yet received that into my account, I trust that this is in process.

I rent Hertz cars more than 200 days per year. I'm generally pleased. But my experience at Hertz Dublin City Center is not only deplorable, but Hertz Corporate says they can't/won't help! I got a car from Dublin City Center for a day trip with my daughters. I also paid for all the insurance. A few hours later the car broke down on a bend in a road in rural Ireland. The Hertz agent from this location yelled at me and the kind local folks who stopped to help. I was ordered to stay with car in a dangerous location where my daughters and I were nearly hit three times. It was too dangerous to stay at that location so a local tow truck operator moved the Hertz car to a safe location. Three hours later Hertz called to say they were bringing me a replacement car. Without approval, without notice, I was charged 1000 euro for the day, 10 times more than my contracted rate. (To be clear, the quoted rate was 9.95/day, another 95/day for insurance).

I paid for car rental online (in full) to be picked up at airport. A one week rental. When I get there I find out I still have to put Down a deposit of $200.00, which of course I did using my debit card. That tied up $200.00 on my account for not only the week that I used the car but I find out an extra 5 days. If the car is paid for, why am I required to leave an extra $200.00? It hit my bank immediately but takes 5 extra days to be returned! I will not be using Hertz again.

Chose Hertz for a rental car in Dec 2018 because they're recommended through AAA. Should have read reviews first. Got an email confirmation that said they deliver if given enough notice. So, day before we needed the car, we requested a pick up, to be told they weren't offering them that day, they were too busy. They also said we were "way" out of the 15 minute radius. So, we asked to find availability at a site closer to us. We were given the main customer service number. Call this, after repeating our location 42 times, we were offering a car as a place up the street from us. We were happy, went ahead and cancelled the other reservation, got a confirmation number, and thought we were all set.

Rented an SUV on the Cape Canaveral location on Dec. 8, 2017. We needed it just for a few hours before our flight. Got there, suv we reserved was not available. Got an suv that’s not an upgrade like the woman kept saying. Got in the car, car seat we reserve was not in there, had to go back to get it. Got 1 block away and noticed it’s not full tanked either! Didn’t want to go back again when the service was terrible to begin with. So I called and left a voicemail because no one was picking up the phone! No one bothered to call me back either. Told my husband to take a picture so we have proof when we return it in the airport. Showed the picture upon returning the suv. The attendant said the other location manually put several hundred miles to add on the suv. And that they will file saying we didn’t get a full tank to begin with.

We rented a white Nissan Sentra at George Bush airport in Houston on Dec 19th. Rental record # - **. There were several small glass pieces all over below the driver's seat. It posed a serious threat to my daughter who was touching it and found it. She was almost hurt with those glass pieces. I don't feel safe to use Hertz anymore!

I rented a car on Friday, December 22nd 2017. I only needed the car for one day. I was told to return the car at or before the time I had picked it up. I dropped off the car at 2 pm and actually had until 3 pm. Dropped off the keys in the lock box as told because of course they were not open. They close apparently at noon on weekend (odd hours). Long story short...they ended up charging me $100 a day until they finally came in today 12/26. Because I used my debit, I was ok with the $230.00 hold but as of today it is over $550 from my checking. Hence my $34.00 for a one day rental turned into a complete nightmare. They are a complete scam. Going to my bank after work today. Had no debit card to use over this Holiday because they pretty much drained me. Never ever rent from them. I could go on and on about the manager etc...but bottom line. They are a complete SCAM.

We have had an ongoing issue we have been regrettably experiencing with Hertz since June 2017. My husband and I have been loyal customers to Hertz for many years now and have rented from Hertz on numerous occasions. The dates that we hired the vehicle from Hertz, Los Angeles was from the 6th of June through to the 27th of June, 2017.

I spoke to a Hertz representative to help me make my reservation and was given wrong information... The only thing they are doing to fix the situation is say "I'm sorry" which doesn't help us at all! We are now stuck at the Colorado Springs airport because their incompetence! (Jennifer was absolutely awful.)

Rented a SUV 12/08/17 to 12/14/17. Returned vehicle 1 day early and will not refund any unused rental time. What a scam. Beware of any of these car rental policy. Don't be a minute late or they charge you another day.

My vehicle was hit by a person driving a Hertz rental SUV on 11/15/2017. Since that time I have had exactly ZERO luck in getting anyone from Hertz or their "Liability Management Company" ESIS to respond to my numerous phone calls about how the damages are to be handled. Research online indicates that this is SOP for them, just ignore it, implement delaying tactics at every turn, and hope it goes away. I guess with such shoddy business practices and lack of any ethical concerns no one should be surprised that the company financials are swirling the drain. I would avoid this "company" like the plague.

I rented a car in Italy. I was afraid to drive the car any longer in the city due to the lack of public safety (insane driving standards) and forgot to refuel in my haste to get off the roads. Hertz charged me over 100.00 in fuel and service charges. The total cost came to 203.00 to use the car for 9 hours and returned with over a half tank of fuel. I know that a service fee is needed to pay for this service yet the cost to use such service is nothing less than extortion. I will never again rent a car from these thieves. I implore you not to use HERTZ!

I hate to have rented the car from them. If it was possible I would give them zero star rating. They are scamming me for $725 LDW [Loss Damage Waiver] charges. I got rear ended last month and so rented the car from Hertz location on Telegraph Rd, Southfield, MI under AAA's rental coverage after a car accident and accepted the LDW for 2 days only. Now when I went to return the car this week, they say LDW was extended because AAA extended the contract. The branch manager is saying that he explained it to me that it will get extended once AAA extends the contract and if I don't want it then I have to go there personally and cancel it but he did not give me all this information.

Made a reservation weeks ahead and prepaid for the rental using my bank card. No problem at all. They charged my card 225.00 for a week use. I arrived in Hawaii and went to pick up the car and they notify me that I have to do a credit check, show two forms of ID and have a Major credit card. I told them I already paid and didn’t want to use my credit card nor do a credit check. They said that’s their policy for debit cards. They canceled my reservation, and kept 100.00 of my payment I paid. I wonder how many people they scam like that. I went to National, right next door, paid their fee and walked out with a nice rental with none of that nonsense above!! HERTZ SUCKS!

I reserved a car rental about four months ago for Dec 23rd. I called today to check on a few things and they told me the pickup location would be closed on that day. They told me my options would be to pick up at the airport but it would cost me $300 extra! Or I could cancel but it would cost me $50 for a cancellation fee! I had to pay a cancellation fee because they allowed me to reserve a rental on a day they are closed! I am thankful I called today and didn't show up from my train and be stuck 8 hours from my family on Christmas! So yes I paid the $50 cancellation fee and will NEVER go through them again, now I booked through a different company for $40 than my original price. Needless to say, they were not willing to help solve a problem they created! Again I am so thankful I called today and didn't show up 11 days from today and scramble for a car rental 2 days before Christmas!

Upon renting our car, a gas option was pitched to me. I never take any of the options. The employee explained that the gas charge was $1.99 per gallon. Texas prices were $2.15-$2.20. You could bring back the car, no matter what the fuel gauge said, and they would top it off at that price. We brought the car back exactly half full. A few days later, a $26.39 charge showed up on my bill. The gas option is YOU HAVE TO BRING THE CAR BACK FULL. If you don't, they will CONVENIENTLY fill your tank for the full amount based upon the number of gallons in the car. For us, luckily it was 13.5 gallons, hence the $26.39 charge vs. $12-$13 that it should have been. Hertz (Bill Utter Ford - Denton, TX) won't budge on this. Unless you are stuck for time or can't pump gas next door to the rental site, never sign up for this option.

So we make a reservation for an "automatic" through Hertz in Savannah, GA. We order the car and the new page says "standard." We go to get it changed and they said it can't be done. They also said that debit cards were not allowed but that the money which was taken out already would be refunded in 7-10 business days so how come the money is still gone? I explain that I am in the United States Army and need a vehicle so the customer rep starts asking if I have a corporate discount!!! The Army isn't a civilian business, we are part of the federal government. After I explain this, she asks two more times!!! What part of FEDERAL GOVERNMENT isn't understood?!

I recently bought a used car from Hertz. Hertz will sell cars from their fleet once they reach a year or two old. While they do have a lot of miles on them, everything under the hood should still be in good condition. They also like to brag about their 121 point inspection for customer satisfaction before purchasing. I've only had my car for 3 days and I've already had to jump start the battery, twice. I haven't accidentally left the lights on (headlights are automatic, don't even have the interior light set to on when the door is open), and I haven't been blasting air the entire time. I've barely even put 50 miles on the car since I've taken it off the lot. 121 point inspection my ass. There's no point in buying a car if it can't even perform its main function, to drive. It's just an overly expensive box at this point.

On Sept 29th I booked with Hertz to rent an Mini-van. My sister has plan a Thanksgiving dinner for our family. My sister suffers from breast cancer, and she wanted to have dinner at her house. Well when I went to get the car on Tues Nov 21st. I was not able to get the Van. In fact they could not even find one. After getting so upset the manager said that he had found one. BUT! I would have to drive 20 miles to get it, and it will cost me more to rent the Van. I was not able to attend my sister's Thanksgiving dinner. All Hertz did was give me gift certificate ($50). The service at the 8021 West Broad St. (In Richmond VA.) is just awful. Picture me driving 20 miles and having to pay more for the van... in which I book 45 days earlier

I called Hertz to have them pick me up for a car rental. I was at the body shop of a local car dealer to get my vehicle repaired. The agent on the phone told me that they now use Uber. He also stated that I would receive a text with the Uber Driver's info. After an hour of waiting I call Hertz again asking about the ride. Another agent tells me that the Uber driver said that I never showed up. I told her I was there but never received a text to let me know what kind of car to look for, and since I am at a dealership there are many cars constantly coming and going. She told me that there is no way for them (Hertz) to have my number to give to Uber. I said, "Yes Hertz does have my phone number."

Got 100% scammed at airport. Refuses to sign rental agreement and manager said, "Take the car, I'm charging you for it". And YES, Hertz tried. Disputed with credit card. Contacted customer service and got a RIDICULOUS generic email response. DO NOT USE THIS COMPANY!

Renter beware! Please save yourself the headaches. This company are crooks with their hidden fees, pay attention to what they say and don’t sign. They ramble about prices and insurance and slide in paperwork for signature... I paid more for rental fees than the actual car rental per day was... Please please please do not use this company!!!

Faulty vehicle while in Northern Ireland. Gave the runaround and promised to have the problem resolved upon return to the US. Jumped through hoop after hoop talking to customer service. We had video evidence of the claimed issues. Hertz representatives still denied the claim. They will try to wear you down before issuing any refunds and dealing with their customers ethically.

I was in CA on business and made a reservation for a rental car a week prior to the trip. Upon arrival at the Hertz rental car in San Diego, CA airport, I gave them my ID, my reservation number and my debit card and they ran my card through the system. Once the card was run through, he said he forgot a step and asked to run my card again, but the card got declined. I checked my bank account and realized that the 1st time he ran the debit card through, it took the $550 out of my account. After 2 hours of waiting at the airport for them to try and fix the problem, I was told they were not able to rent me a car because they weren’t able to get a confirmation number from their system. So, I left there with no offer of a ride to my hotel, $550 was taken out of my account and of course, no car.

Hertz billing set up direct billing confirmation to Geico to be charged but Hertz location still charged me for the rental just so they could charge me late fees. Billing Supervisor was rude and gave me an ultimatum that said I can either take half of the money they weren't supposed to charge or none at all and if I disagree then go to my bank to deny the charge. She kept interrupting me as I was explaining the problem and told me that what was supposed to happen and what did happen are two different things and they cannot refund me my money and charge Geico since it is not really an insurance claim or else Geico would have dealt with it from the beginning. When I asked her what was the email I could send proof too since she was calling me a liar she said they do not have to deal with this issue and I needed to contact my insurance or bank once again.

I made a rental reservation on 9/2/2017 for a pick up on 11/18/2017. 11/15, I received a call from Hertz stating that they would not have my vehicle ready for pick up on 11/18 and that they did not have any 12 passenger vans. No other assistance was offered at that time. After repeated calls to Hertz and being transferred to so call Managers, I still do not have a vehicle to leave town on 11/18. It appears that no one at Hertz can make a decision on how to rectify this situation. I have left numerous messages and no return phone calls.

I paid to rent a vehicle over a month ago on Visa Debit/Credit card, which they IMMEDIATELY took full $208 rental charge. Called 20 minutes before leaving for trip a month later, they cannot accept Visa debit/credit cards even though they had full amount $208.00 OVER A MONTH??? I do not have credit card, so they cancelled my reservation!!! Talked to manager after manager and wanted money released immediately because called Enterprise and had car in 20 minutes. I have gone on trip and already got my deposit back from Enterprise. A week later to the day and the Hertz THIEVES still have not released my money!!! They said I did not ASK to have released... REALLY??? I went to every level for an hour on phone??? Now they say 7 to 10 days??? Illegal!! Contacting lawyer and BBB.

Rent a car from Hertz Car Rental for 3 days! They gave me these 9 pages TINY rental contract in 3"x8" (They use a normal receipt paper. Fit a entire contract into these pages). And when I return the car get billed for the $9.99 per gallon. When I call Hertz customer service "How charge me $9.99 per gallon?" They told me, "EVERYTHING IS IN THE CONTRACT Receipt. Didn't you read it?" So I decided to get a magnify glass, found Pg 3, the entire page is talking about gallon of gasoline compute and RUN SHORT to tell the price? You must be mathematician to understand what they mean? Is deceiving and DESIGN to rip-off consumer! We'll NOT USE HERTZ AGAIN!

ABSOLUTE NIGHTMARE of a situation. Just received a call from Hertz SIX MONTHS after returning a rental car (without damages) claiming we owe them $2,000. We had zero issue returning the rental and we are very honest people that would speak up if anything DID happen during our rental period. Unfortunately for us we can't find our paperwork now after moving. The lovely lady at Hertz corporate told us it would not matter either way... that we stand zero chance in this dispute. Wow, what customer service! That is for backing up your customers and giving us a voice.

I rented a compact car online via Priceline while I was in LA before my flight to Dallas/Ft. Worth Int. airport. My rental car was confirmed before my departure for a specified price. When I arrived in Dallas early in the morning, I was shuttled to the rental center where one worker was operating the counter. I overheard him telling a customer ahead of me that they do not have compact or medium sized cars and that the customer could "upgrade to a Nissan Titan V8 for FREE or they could pay extra specified amount of money per day for a luxury car."

We rented a car from the Savannah Georgia airport on October 28th... We were to return it on November 4th. On November 2nd, we got a call in the morning informing us that our sister in law had just been killed in a car accident on her way to work in LaGrange Georgia... 5 hrs from Hilton Head, South Carolina where we were vacationing. Since the rest of our family lives in Utah we felt we needed to drive down there to comfort and be with my husband's brother. Our connecting flight was going through Atlanta on the 4th, so we called Hertz and asked to change our return location for us. We explained the circumstance of the sudden death and were hoping there would be no problem.

I rented a car and they charged me for insurance even though I told them I did not need it because it was covered by my insurance, when I made them change it, they charged me a smoking fee and I don't even smoke! Lied and said they had pics but when I asked for proof they refunded me my money. But the excess in fees racked up $252.00 in overdraft fees and they refuse to pay them and of course my bank says they have to refund them.

I want to write a review because I believe it's important to point out good customer service. My car broke down an hour and a half away from my home into a 10-hour trip. I had no choice but to Rent-A-Car. I was very upset had to have my car towed and wound up at a Hertz in Drivers Village Syracuse New York. Rich understood my frustration and very considerately set me up with a rental. Upon my return of the rental, Rich's office was moving and I had to go to another Hertz office where I encountered Shondra. This office was extremely busy due to the Overflow of the moving of the Drivers Village office. This office was in the middle of a construction zone.

I reserved a van for a three day trip. Went to pick it up from the Highland location and was told that they'd see me on Monday which was two days after my return date. He never mentioned anything about being able to drop it off after hours or that I'd be charged for two additional days once I returned it. I now have three pending charges. Two for $182 and one for $911. I am highly pissed and somebody better figure it out and give me my money.

I rented a car in Maui for 18 days as part of a package through Expedia. They asked if there was going to be any additional drivers on the rental agreement and I added my wife as a secondary drive in case something happened to me. After we signed all of the paperwork we were told that since we had prepaid through Expedia as part of our travel package that our cost appeared to be covered.

BAIT AND SWITCH! I, like so many others on here were "upgraded" without their knowledge by the shady people working at the Phoenix Skyharbor HERTZ. I reserved (and paid in full) a car VIA Orbitz about a month in advance. The auto was to be a "Jeep Compass or equivalent." When I went to the counter to pick up my car I had to give them my credit card. I was being charged $469. I told the lady behind the counter that I had paid for this rental on Orbitz and it was paid in full. She stated "Oh, this is a deposit, you'll get that back when you return the car." It seemed high to me but I was renting for 7 days after all and I would be getting the money back so I "finger signed" the electronic signature screen. We then proceeded to where one receives their rental car. The car they brought me was nice. It was an Infiniti G something or other, I am not familiar with Infiniti autos.

I rented a car from Hertz through Expedia for my recent trip to Italy. What a terrible experience! I had reserved a car with a GPS, but when I got there, they tried to give me a car with no GPS. When I asked about it, they said I was lying and hadn't requested one. I showed them my Expedia reservation and they said I would have had to call them to get a car with GPS even though I reserved one online. They told me I could get a car with GPS for an additional 19 euros/day. Since I really needed the GPS, I reluctantly consented. They then proceeded to charge extra for the car as well, and they double charged me for the insurance which I had already paid for with Expedia.

Reserved a car in Salt Lake City... As a gold member we went to the counter and we were asked if we would like a Mercedes or a Jaguar. As an upgrade... He never mentioned we would have to pay the additional cost... Have never paid for a upgrade in the ten years I have been using Hertz. Get my bill, and it was four times the price I had paid for... Called Hertz and they said I should have looked at my bill before I left the parking lot...

Gold member for 20+ years. Rent cars 4 times or so per year. Had always preferred Hertz because they provided low mileage cars (under 20k) and my discount through AAA. Rented mid or full size car for one way drive to LAX on 10/17/17. This was my first experience with being told to pick any car from certain rows labeled Gold. To my dismay/disgust all of the cars in the Gold area had 40k+ miles and smelled terrible. Told Gold booth agent this wasn't acceptable and that I needed something less than 20k miles. Was told that the low mileage cars were reserved for the 'high value' Gold customers.

We broke down with a flat tire at 11:15. After 11 phone calls and numerous people, we finally got someone to help us at 3:30. We were taken to the dealership that the car was, only to be told that Hertz refused the tire to be fixed here & had to be taken to a place that fixed tires. This was after constantly transferring us to dealership for service. David, Olga, Eileen just to name a few of the people I spoke to who never knew what I was saying every time I called. Could never find anything on their computer they said, but kept transferring me to dealership.

I currently have a Hertz rental car in Alexandria, VA and saw the PlatePass inside the car at the top right of the windshield- which is not visible from the outside- and had a sheet of paper in the car that stated that if there were any questions to go to www.platepass.com. As the only toll systems listed on the decal were ones in the south and southwest I was stunned to see that the website also includes I-Pass in Illinois and E-ZPass in Ohio and on the east coast (note: I-Pass and E-ZPass transponders have reciprocity between the different states), yet those are not listed on the sticker in the car at all.

I had already paid for my rental car yet when I checked my bank account I was charged for an extra fee which I don't recall asking for. Upon calling I was told there was nothing they can do. DO NOT RENT FROM HERTZ!!!

My husband and I recently rented a car through Hertz as a part of a vacation package. When we arrived the car they had for us was a smart car with no trunk, so they offered to put us in the next size bigger. Once we were back home we received a bill of $400 in up charges. When I spoke with them I was told we were put in a luxury car and that they could not correct the billing.

Very poor service when picking up my rental in Rome. Vehicle not ready, not parked in slot. Office open 15 minutes late at drop off and then Overcharged on bill and no one speaks English clearly. Very disappointed.

Well I was watching the reviews and I noticed I'm not the only one, I rented a car by my car insurance and the same thing the lady who was on the counter offered me a insurance and I asked how much and she said $50 and cover everything (scratches, windshield, etc). I agree to pay but she never told me it will be $50 but per day. I was hurry and never see the contract (was my error) but I think they should be sure that the customer understand that $ amount for the insurance is PER DAY. I hope others read this to not happen the same. I finally have to pay $6000.

Outstanding customer service provided by Siraj. One of the best representative to deal with. Overall, the rental agreement and the gold member points allocation was a really smooth process. Head up IAH Hertz. Way to go.

I rented from Hertz on 8/10 for one day. I was charged $49.60 on my credit card 9/23 for "HERTZ TOLLS-ATS", conveniently on a weekend when ATS/Hertz doesn't take phone calls because they claim to be "closed." When I rented the car, I noted that the transponder was missing from the car. I called the counter agent and reported this. He told me that the previous customer had reported this and that I should not worry about it. I have an audio recording of this conversation.

Hertz Dublin, Ireland: Wish I'd read Hertz blogs before I rented. Do not rent from these clowns. Original quote was 300 pounds for one week; bill upon returning car - over 800 pounds. Unnecessary upgrade to pos VW Jetta with 60,000 km on it. Bill includes 150 pounds for 'miscellaneous'. Car returned 3/4 full tank and billed over 60 pounds for gas. Wrote to them; received BS response. Obviously, will never again use Hertz anywhere.

I was recently in an auto accident. The other party who had hit my car me her insurance was through State Farm. State Farm reserved a rental car for me through Hertz located in Mentor Ohio. When you arrive to the Mentor location it appears to be an abandon building and the inside suggests the same; dirty unkempt office. After I arrived, I was told they were in the process of picking up the car and would be a few minutes. TWO hours later the car arrived. I was already in a panic mode, I had a meeting to attend. Within 10 mins of driving I started to notice debris left in the car left from the previous driver. Within 15 min of driving the low fuel light came on.

I reserved a vehicle on 8/13/17, to be picked up at the OKC Airport around 11 am, for 4 adults and 2 children for $371.50. Two adults were flying in from JAX and the other 2 adults and 2 children were flying in from GRR. We were all supposed to arrive with 20 minutes of each other. The flight from GRR was cancelled, so I didn't pick up the vehicle but rather had my daughter and her family pick it up. They did not get into OKC until around 11 pm that night. Went to pick up the vehicle, it was very busy at the counter, with only one attendant that seemed to be more interested in telling my daughter how beautiful her children were and asking their ages, etc., which was very nice, but they were all exhausted with two small children, and in a strange place late at night.

I had a online reservation for over a week now to pick up a car in Temecula, CA 9/14/2017. Thru AAA I had upgraded to a Chev Impala. Today the lady at the desk was completely incompetent. She took a ridiculous long time in checking the guest out in front of me. When it was my turn. NO, there was no car for me. I showed the confirmation number and finally the unreal process of ONE HOUR AND A HALF I finally got a car. NOT A CHEV IMPALA that I had paid & upgraded to. I am very unhappy with the customer service of Hertz. This is going to be a disaster in trying to make my flight connection.

Don't rent from Hertz at the Sugar Land TX Airport. They lie about everything there and make you believe that your only option is to accept that rate or you will be stuck without a car. I lost my car in Hurricane Harvey and they were price gouging me and adding their own insurance without asking me. The rate was close to $50 for a full size car and they claim it was an insurance rate (which is a lie). They charged me an additional day of rental because they never told me that insurance rentals were calendar days and not time of rental. As a matter of fact they told me at the time of the rental that they don't do insurance rentals there and if I were to do that somewhere else there is a month wait list.

After complaining about a Hertz car rental and dealing with their customer relations I was advised that I was entitled to a refund... To date even after providing my details for the refund I am disappointed to say no refund has ever been issued... So sad... Hertz you should be ashamed of yourselves and your customer service or rather lack thereof... You've shown your true colours as nothing more than a money stealing greedy corporation that have no self respect or customer appreciation... The CEO or any Hertz manager seeing this should be ashamed of themselves as the result is entirely at their hands and no one else... Your company is obviously very poor and should be avoided at all costs.

So, I rented a vehicle from Hertz through Priceline and the problem start with the service they provide. I returned the car on time and with full tank, since I chose to fill myself and handed over the keys to the guy at the parking. And after 2 days, I get charged for $184 as refueling charges. Fortunately, I had a receipt from gas station (Sam's Club in this case) and emailed to Hertz @ verify@hertz.com, which I was told that would be taken care of. So far, no response.

We rented a car in Boston, MA. We were embarrassed to see the car that they had available for us because of all the scratches and the condition the car was in. When we told the agent in the parking lot about all the damage she said they were "very aware of the damages". We asked the second agent as you leave the rental parking lot. She said the very same thing... "We are very aware of the damages to this car." We made a HUGE mistake in not taking photos (lesson learned). When we returned it to the same location, again, we got the same sentence... "Yes, we know about the damages to this car." Then a couple months later, we receive a bill for extensive damages and repair bill for this rental car (which we did not do!!!).

I have used Hertz a number of times and have never had a problem with them, however my last rental (August 2017) was a different story. I ordered a car online and took out insurance with the vehicle, (all online) everything was fine until I discovered that Hertz had taken over £150 from my credit card after I had returned the car. When I queried this they told me it was because I had taken out a super damage waiver at the counter with the fella that looked after me. I informed them that I done no such thing because I had taken out insurance when I reserved the car online.

Hertz is the most absolutely worst company. We were gold members and gave us a car that we did not rent and didn't use. So we had to pay more. Ok no problem did it. Then I left my pocket book in the car when we dropped it off and nobody, even corporate, will help me get it back. It is unbelievable how hands off they are for all their customers. 50 and more phone calls so far in a 12 hour period and 3 applications to the lost and found and no one will respond. So it seems to me that they have taken my stuff and will not give it back. They told me there is nothing they can do if no one answers the phone at JFK. I'm out of luck. Thanks for your help Hertz. You are only #1 for being the worst.

Rented a vehicle with Hertz in Athens Greece, returned the vehicle with absolutely no chance of getting my deposit back! I even went back 2x and was given the runaround stating that it could take up to 10 days to process. Guess what. It's been almost 2 weeks. The vehicle was returned in the same condition with pics to prove it. Every car rental I've been to refunds our money on site or within 48 hrs. They seem to prey on travelers with time constraints knowing it's not gonna get anywhere! STAY AWAY! Oh by the way I ordered the full coverage online and paid it at a premium but still was charged on top of the online package for the coverage, these are straight out crooks!!!! NEVER AGAIN!!! BEWARE PEOPLE!

I rented a car from Hertz on Aug. 7 for 8 days. The car was returned in mint condition, and the return was accepted by the agency. Nearly three weeks later, my authorization payment has not been returned. Calls to Hertz are simply blown off: "It may take several weeks to return your payment." No explanation provided. I strongly advise all consumers to beware of this company.

I had tried another company first which I had used before but they were way out of line in price this time and Hertz was reasonable and friendly and had my deposit back right away before I got home from their office.

On August 19 I rented car from Hertz. Everything went smoothly at the counter. Was told "You have a full tank." No further information was provided about gas. On August 28 upon returning the vehicle it was not completely full. As I was finalizing the return I was told I would be charge $71.00 for gas. I was shocked, speechless. I told the employee at the rental place "How can you charge $71 in gas? That's a ripoff." "Oh that's not my policy but corporate."

I rented a car from Hertz at the Denver International Airport on 8/18/17. On 8/20 it started to smoke and bubble under the hood and became inoperable in Rocky Mountain National Park which is 1 1/2 h from Denver. I called Hertz and the person told me initially that a tow truck could not come into the park and I had to drive the car back out of the park. This was not true, since the park ranger told me tow trucks come in all the time. Once I convinced Hertz of this, they sent a tow, but told me that I would have to go all the way back to Denver to exchange the car and then drive back to Estes Park!

This July I wanted to rent a car from Hertz as I used them before in November 2016 and it was alright. I wanted to pay with the same card as previously. My flight was delayed and when I came to the counter I was told that they don't take my card and as the service wasn't prepaid, there's no need of cancellation and I will not be charged. I went for Sixt and rented a car without any problem. What a surprise it was, when on 14th of July 2017 I received a message from my bank account that I've been charged for 65 euros by Hertz.

For our trip to San Francisco, I booked a Hertz car via Priceline for period June 15th to June 20th 2017 for $255.27 (rental $178.94 plus tax $76.33) which I thought was very reasonable. On returning the car at SFO airport, I was told the receipt will be emailed. I later found out that Hertz had charged an additional $255.86 to my credit card for services I did not request (additional insurance...etc.). I called the Hertz's escalations department to review the charge and was met with a very aggressive, unfriendly representative (#**) who point blank told me there will be no reimbursement and I should have read the contract on signing.

My husband and myself had to attend a family funeral, we hired a car from Hertz and paid for all the extra insurance and roadside assistance, we hit a kangaroo 1500 km away from home, smashing a headlight, blinker and causing fluid to leak out of radiator, we called for roadside assistance but was told to drive to the Ford dealership in Leeton NSW, upon inspection they advised that we should drive the 1500km in an unroadworthy car which is against Australian road laws (lights not working) and over heating car, we were forced to sleep in the car for two nights as we couldn't travel at adequate speed to make in one day as the car was over heating.

I rented a car from Hertz when my vehicle was damaged in a wreck. Hertz manager told me he was writing a second contract and he need to deduct 59.00 which he did. A few days he took out 369.00 dollars without telling me. I called him and he admitted it he said, no he did not tell me. I should have known. Yes, really when my insurance was paying. He tried to make excuses. The issue is I was not informed. Great business.

My daughter and 20 month old granddaughter flew into Columbus, GA. I had them set up for a rental through Hertz. Being that I am a Gold Plus Rewards member (doesn't mean diddly!), and we are both USAA members, she is also a military dependent. My daughter gets to the airport, her pre-paid rental was still in a pending status, she would be charged that amount (again) plus $200 deposit. Requiring over $500 available on her credit card. To use her debit card, her credit score wasn't high enough. Thus leaving my child and granddaughter stranded at a tiny airport nearly 3,000 miles from home. ??? Hertz and your Gold Rewards. Neither I, nor any family member I know will ever rent from you again. Thank you Enterprise for kindness and generosity. Enterprise customers for life!!!

I rented this Ford through my Toyota dealer in Malvern, PA while my car was being serviced. They did not go over the dings and scratches nor do they show me how to drive it. When I left my sun visor in the car upon its return I was unable to get it back. They never returned any of my phone calls. Horrid service.

When a client backed into my car, her insurance forced me to use Hertz for my rental. I don't have a complaint with the car, it was fine. The problem was lack of organization/apathy towards the job at the service center. First of all, I live 35 minutes away from the closest Hertz service center. This required a special trip, early in the morning, with my husband taking a side trip on his way to work. I was told that a courtesy car could pick me up... I wasn't going to depend on that. I was the first in the door. Great! I thought! I'll be in and out in no time. WRONG. The staff seemed very disorganized and not all that happy to be doing their jobs. In addition, the computers were locked up and the printers weren't working.

Booked car via Expedia for the price $418 to be picked up in Frankfurt Ger. Ended up paying over $1000. How is this possible? First of all only Hertz had huge line at the counter, I guess many other people were scammed also not just me. After hour of waiting person at the counter told me that I have to have insurance. I told him that I opted out while booking this car. Then he pulled out laminated paper with highlighted small print stating that I have to have personal letter from Visa or Am Ex promising to pay damages. My response that "It is standard Visa and Am Ex policy to cover damages" haven't done any good. He responded "Are you taking car or not, I have many people waiting". I took it and my bill was over $1000. Rip off.

We reserved that class L SUV about three months ago because we needed a bigger car for our baggage.

I am a Platinum member. This affords me the convenience of a Hertz representative meeting me curbside at the terminal and a representative driving me back to a terminal for departure. I recently rented from SFO and was dropped off at the departure terminal by a Hertz representative. Approximately four days after I returned home I started receiving calls asking me to return the car. I informed each representative that the car was returned. The first seven (7) calls I held my "cool". I continued to receive 15 additional calls and 2 letter threatening criminal action and repossession. Additionally, Hertz tried to bill my credit card each evening for the daily amount. After 4 weeks they found the car. However, to date there has never been an apology. Destroyed a great customer!

I clearly directed the clerk that I did not require additional insurance. I was charged anyway. I was presented a bill over $1100 dollars, which I never received but it showed up on the email when I made the complaint. I booked via Autoeurope and paid in $420 in advance and I was under the impression that was it. Hertz charged me an additional $372 on my credit card at the end. Nothing adds up and I was scammed.

We rented the car from Bozeman airport location, and quoted for $527.73 for unlimited mileage for 7 days, and a free car seat with our AAA deal. We were supposed to return the car to Kalispell location, but I made a mistake of not checking the agreement paper that listed Bozeman as the return location. Tried contacting Hertz customer service 3 times, they told me they couldn't help me. They gave me a contact number in Bozeman and told me to contact them directly.

I'm a senior who booked my 5 day rental in Glasgow through Travelocity. The rental company was "Firefly" which is really Hertz as I discovered. When I arrived at counter for pickup the lady was very nice but suddenly this 22 pounds a day insurance came up. " You realize that you are driving without insurance if you do not take this. We will take the complete cost of the car from your credit card" (cost of the Vauxhall Cosa was close to 17000 pounds). When I refused and signed the refusal she became quite indignant and a change of attitude ensued.

I rented a car from Hertz, picking it up from Dusseldorf Airport, and returned the car to Munich Airport, in May this year. When I pick up the car, I agreed to pay collision damage waiver, which came up to 487.34 Euro. The total charge to my card including car rental and taxes was 1342 Euro. I was told by the counter staff that the exact total amount is only 480 Euro, (car rental and collision damage waiver included), and the extra charges will be returned back to me once I've returned the car.

If I could give them less than 1 star I would. We prepaid for our car rental which was quoted as less than $400 and wound up paying more than $600. $100 extra for picking the car up at an airport facility. $42 for picking us up at an airport facility and more!!! I have never had a worse car rental experience ever!!!

I travel by air almost every week. I'm a Hertz Gold member. At the SLC airport, I stood in a very long line for more than an hour to get up to the desk. Then, I waited for almost another hour to get a car. The employees at the desk were nice, but as a businesswoman, traveling alone, to have to wait two hours for a rental car and to not get one until almost 10:30 pm, is troubling. I'll be returning to Enterprise and Avis, at the SLC airport, moving forward.

I will give zero star for Hertz. I rented a car from Hertz at Phoenix - 1133 West Bell Rd location recently. First the service was so horrible that I was the only customer there and it took more than 45 minutes to get me a car. While returning I missed my camera Bag which includes DSLR camera and HD camcorder (total cost be $1000) in the car and when I called them and asked to secure it so that I will come and pick it. They answered me that there was no camera bag found in the car. I called and visited the location as well and keep getting the same answer, "There was nothing found." We knew that it was missed in the car while returning it. I will Never ever do business with Hertz. And advice you not to. You cannot trust them. Very poor customer care and very poor service/response.

I'm usually a nice person but Hertz brought out the worst of me. The Hertz location in Concord are so rude and they lie about their prices. All they want is just money from you. I heard many good things from my loved ones about Hertz and how Hertz was there for them when they had accidents and how outstanding their service was and I'm so disappointed in that. Never again will I use Hertz and now that my loved ones are aware, they won't use Hertz either.

I was charged $300 for supposedly smoking in the car for cleaning fee when it clearly stated $100 fee on contract. I'm a smoker so I always smell of it but the car was spotless as I DID NOT SMOKE in the car. Worst experience with a company I've ever had. Do not rent from Hertz.

Hertz the Saga continues, they changed cars last minute when they left the airport, 3 tires with 32 psi, 1 with 27. This tire is now 22, and now 15 psi, and the Steppe, of course the empty Steppe. And the emergency service closes at 7:00 p.m. Winning company of what not to do, WHAT GARBAGE!!! HELP!!!

We booked a car through Hertz for pick up at the Portland Airport and were quoted the price of $699 total including all fees. When we went to pick it up, they tried to charge us $850 for the same car, same time period, same everything. We complained to the counter clerk who dug in her heels (after trying to get us to buy insurance we didn't need and misled us about how it would be cheaper if they refueled the car for us!), so I asked to speak to the manager (Will). He was rude too -- asked us to "prove" to him that we had accurately reserved what we needed for the car and acted like it was somehow our fault that the price went us. We showed him the quote, said that was the car and price we wanted/expected and got nothing but rudeness and a take it or leave it attitude. The clerk even said "It's fine with me if you take your business elsewhere" so we did. I will never use any Hertz again -- anywhere!

I prepaid $375.85 to rent a car for my trip back to England with my family. I turned up at the Airport. I thought I had booked the car from 7/4/2017 (when I landed). When I got there they said the rental was for 7/3/2017 (when I took off). Possibly my mistake. BUT, there I am. I have NO way to get my wife and my 8 year old daughter to my relatives 2 hours' drive away. The guy says I forfeit my reservation because I didn't turn up the day before. He has no cars. But, amazingly, he manages to find me a car (btw there was a whole parking lot FULL of cars across the street).

First I acknowledge that part of what I'm about to discuss is my fault -- booked a Hertz car through a 3rd party website, but charge on my credit card says it was booked through Hertz in Oklahoma City. Hertz said I bought a voucher for the rental car, but they can't tell me where or through whom (I was in a hurry to go visit a friend who is dying and admittedly did not pay full attention to the fact I was booking on a 3rd party site). Therefore they can't explain the charges -- always used to use Hertz when I traveled for work and got great service -- this time they sucked and deny any knowledge of the voucher.

My daughter's car was in an accident so I called Hertz to book a car for today and was told that I can pay with my debit card for the vehicle and my credit card would be the hold. I got all the way to Hertz at the counter talking to the lady and she tells me "No you cannot do that. I don't know who told you that. You can do two different payments but that's not allowed." I said "So why is it when I called customer service they told me that I can do that?" She said "I don't understand why but you're not the first person who came in here with this problem."

I made a reservation with Hertz on the web. I came to the location in Brooklyn by The Body Shop. They told me that they have no cars so they sent me to the Atlantic Ave location (I didn't want to go there because I saw that the location has very nasty workers on the online reviews but I had no choice). So I went there and the lady at the counter told me that they would not honor the reservation with no further explanation so I showed her my reservation on my phone and she called the manager–a very nasty lady. She told me that I can have the car only on a new reservation that she would make herself and the price for the day would be $280 instead of the $48.55 that said on my reservation. I had no choice. I was rushing to my college class so I had to take the car. I would never rent a car with Hertz again.

I need to lodge an official complaint on a staff at Hertz Zurich airport return counter. I went to return my van which I had picked up from Geneva. The pick up experience was so good but the return was something I just want to forget due to one of the worst persons I have ever met. Her name is RITA and she is one person who will definitely damage the name and brand of Hertz due to her racial discrimination and attitude. She was literally ordering me to push my car here, then there and forcing me to park in tiny space!

With the first car we got, the remote to open doors or trunk did not work. I think the battery needed replaced and had to manually unlock the door. The driver's side mirror did not work, so after a very long day had to go back to the desk and explain. They did give us a different car at my request and it was very nice... Be careful in the gasoline tank thing. They will try and sell you a package where they fill up the car when you come back for $24. If you are not driving all that much it's a BIG ripoff. Check gas prices ahead of time and figure out how many miles you think you will be driving to see if the package fits your needs. Yes, it's convenient to not worry about looking for a gas station in a strange town but just be careful.

I recently rented a car from Hertz (who owns Dollar and Thrift) at Zurich Airport. At the time of return, the agent noted two scratches on the wheel of the right front tire. The scratches were probably 1 mm deep and definitely would not cause structural issue in my opinion. I am an engineer by training. I did not even know when and what caused those scratches and guessed those were probably due to parking on high curbed street of Europe. In any case, I was shocked by the damage the agent assessed, 491 Swiss franc or over $520!!! Both agents agreed that I could probably buy a set of 4 new wheels for that amount of money but claimed their hands were tight due to company policy.

Rented a car for trip, paid my tolls and have hard copy receipts of all, Yet they still pulled $20 from my account over a month after rental and claim it was in contract. They refuse to accept my receipts and pretty much told me, "Oh well." Will never use again, suggest ya'll don't either unless you like fake charges.

I am a 25 year old South African au pair in Atlanta on a study visa. My mother came to visit me for two weeks and we had booked a road trip and a rental car from Hertz months in advance. I made numerous calls to Hertz to confirm my reservation using a debit card, (I do not qualify for a credit card in the USA). I was assured that all was in order. Upon pick up at the location however, I was informed that my application was denied for unknown reasons. We offered an alternative method of payment, being my Mother's credit card, but because she did not have her driver's license present (she was never going to be the driver) this was also denied. We were left at the counter with no car and a two week trip booked and paid for.

I reserved a car for 7/7/17 through 7/17/17. To travel from Indiana to California. Upon picking up the car the rep took mine and my boyfriends license, said it's an additional charge of $16/day for my boyfriend to be added as an additional driver but it's free if I sign up for their rewards program, she sent me the link to sign up and didn't charge the additional driver charge. I tried to assure he was added for insurance purposes as she had handed him his license right back and she said "it's good, it's good, don't worry about it." I really don't believe he was added which could have been a problem later if anything was to have happened to the car.

My girlfriend and I booked a car with Hertz through Priceline for our trip out to San Francisco. We booked a compact car. At the desk, the clerk asked if we wanted an upgrade. We specifically told her no. We were given a Ford Fusion, which is so compact you can barely fit a suitcase in it. After arriving home, we see a charge for $137 for an "Upgrade fee". We call to dispute and are met with the rudest customer service agent I have ever dealt with in my life. As soon as we told her we did not request an upgrade, she screamed "I am not going to argue with you!" People, I cannot stress to you enough: stay away from this company. Do business with anybody else out there in the rental car business. This company is nothing but a bunch of crooks. You have been warned.

While renting in NJ I had the E-ZPass disabled with their provided cover and they still charged me! I should have learned from the previous time renting a car while in Florida when they ripped me off the first time. Congrats Hertz, you just lost a customer forever.

May 30, 2017 I rented a car through Hot-wire, the rental company is Hertz. I picked out a mid-size and agreed to the rental price of $383.28 for 10 Days. I arrived at Hertz at (RSW) Fort Myers Airport Terminal and was told that they only had a Jeep or a Chrysler C-300, I stated that I didn't need a full size and that I ordered a mid-size since it was only myself traveling. The rental agent advised me that there were no more mid-size cars available, so I took the Chrysler-300. 30 days after the end of my trip I notice on my credit card statement that there is a $265.00 additional rental upgrade fee charged to my account for an upgrade I never authorized yet they have my signature where I signed the original paperwork. Scam artists these people are. Please stay away from Hertz they are scammers, liars, and cheats just to make a buck. READ ALL THE REVIEWS. That's PROOF in the pudding.

On Dec 22 2016 I rented a car out of Det metro airport DTW. I had already paid my trip through Priceline. Like everyone else that has had this issue I declined insurance along with prepay gas like I always do when I rent a car. Evidently Hertz employees are ignoring this response and putting an accept response for the insurance at $29.99/day. This came out to $215.93 in my case and showed on my AMX a month later. Unfortunate for me I already an issue going on with Orbitz on another scam charge, so my statement was cluttered with extra charges. I honestly didn't notice the Hertz extra charge especially since I already paid my entire bill for that trip.

Last year we rented a car by Hertz. We had to give a copy of our credit card. Afterwards some rates were deducted, like E-toll, etc. We received a note for this before it was deducted. That was OK. But some time later about 75 euro was deducted, without a note or an explanation. Several times I tried to contact them, just to ask for an explanation, but I never got an answer, except a general answer on my email, like: an agent of our customer service will contact you as soon as possible.

I rented a car from Hertz JFK New York to drive to Florida bec. it was expensive and had unpredictable taxes. (which was about $300) I decided to return it one day early to get a refund, they said that I will get a refund but until now I haven't received my money. The next month they charged me a pay toll from Arizona first $29, after a week they charged me again $49 even though I never drove through Arizona (we stayed in the West Coast). I have tried to call the customer service but they were never helpful.

I rented a car for 2 days at Reno-Tahoe Airport to go to Santa Cruz, California. But decided to extend it for another day, I was trying to call customer service for the whole day since 1 pm and they kept on hanging the phone and my last try was at 9:30 pm when they finally got my call. And this lady at Reno-Tahoe was so rude telling me that I needed to return the car at 11 pm being 5hrs. away from Reno, Nv, and she wasn't giving me no other options. She just kept on telling me that I had to return the car at 11 pm or she was gonna report the car stolen. As a customer service, she had to give me the best options that they had to fix the said problem. I was so worried and upset for my situation and they have the worst customer service.

I never was impressed by Hertz, esp. during the "OJ" years & most definitely after! But the price beat my usual, Enterprise this time. I had to call to remind them to pick me up. They never told me there was a $200 deposit on my Discover. In fact, when I asked Tim, he said they only charged me $180... NOT!!! Then Tim laughed at me when I told him I couldn't take a red car-my only superstition but they are bad luck for me! After a few dozen miles, I really found the Sonata awesome & am actually trying to buy one. It would have been nice if one of the guys had shown me all the bells & whistles-I drive a 2003 Taurus.

Recently I went on a vacation, while I was driving I drove through a speed trap that takes your picture in the sky. I admit I am guilty, no questions asked. I received 3 speeding tickets all within a 3 miles of each other. I have no problem paying the ticket. However since it is a rental car the speed trap sent Hertz the speeding tickets. Hertz paid the tickets then tacked on a 30$$ charge to EACH ticket. I called Hertz to see if they can help with a payment plan and the gentleman actually laughed at me over the phone. He refused to give me an answer also. I told him he is on a recorded line, then he hung up on me. I have been renting from Hertz for 5 years now. Happy to say never again. Good bye Hertz.

If you can avoid this company, PLEASE do... We booked a rental car for our trip to Philadelphia, not wanting to put miles on our own car, and had made our reservation a month in advance. We had gone to pick up the rental car (a day prior to our leaving for the trip) at the airport at the EXACT time specified on the reservation paper, and the location was CLOSED! Drove all the way home and called customer support only to find that they were closed as well due to it being Saturday. What, do people not need help on Saturdays? Anyhow, called some 24/7 service lines and was put on wait for 20~ minutes before finally speaking to someone. The man on the phone said this happens from time to time, and that he'd need my name, phone number, email, etc. So I complied and gave him everything, and he said he'd return a call within reasonable time or email us with information.

European people, aware of that company. I have rent a car last month with a different company without any issue. Today The Leeds brand let us know that as we are European living in UK so we will need to have a UK license. We have been driving all that time with our license without any issue. As per the customer service lady the law has change... but apparently only for Hertz as we rent a month ago with the same details.

Our daughter is in the military and got a 48-hour pass to visit us in another state. We decided to rent a car to drive and see her. I made the reservation with Hertz Car Rental and got a good deal on an economy car. This morning when we were supposed to leave at 9 a.m., we got a call that "Oops, they had no cars available." I explained that we only had 48 hours with our daughter and needed to leave fairly soon. The response? "Sorry". I contacted customer service and they offered to have a car brought to our area but it would be hours later because the windshield needed to be replaced.

I decided to get a rental car from Hertz thru insurance company. They told us we have a reservation for a car. Call them in the morning. They told us they don't have any cars in at the moment. Then why are we allowed to make a reservation then? Isn't car rental suppose to be convenient and not a waste of time? Go to a different rental company.

Getting my refund is horrendous. I made a prepaid reservation with Hertz. 85 minutes before I was to pick up my car, they canceled my reservation with no warning, and are dragging their heels about paying me my money that they so quickly took. They claim it is 7 to 10 business days to get my money. It is now been 11+ business days. I have already filled a complaint with the BBB but am thinking I may need an attorney as well. Horrible business practices!!!

How do I put this lightly... Since I can't show my true frustration by using profanity, I will try to get it through everyone's head to stay clear, far away from this HORRENDOUS company. I got hung up on not once, not twice, not three times, not four times, definitely not five times, but SIX ** times!!!! They charged my boss over $200 a DAY times ten days for a piece of ** car, and when I called to verify and figure out why, they said, "There is nothing we can do - your boss needs to 'suck it up' and pay for it like a big boy."

We rented a car while in Colorado. I prepaid $592.90 for the vehicle. When we got to the airport to pick up the vehicle, the guy at the counter started asking us if we wanted an upgrade, wanted to prepay for a tank of gas, etc. I told him I had already prepaid for my vehicle. He showed us a contract with the amount of $761.22 on it and said the upgrade would bring out total to that. He never acknowledged to me that that amount was AFTER my prepay amount. So we thought that would be the full total. We get the credit card statement in today and the total rental was $1400+.

I rented through Hertz due to having AAA and was to receive a discount. I was only to have for a week. My car was in the shop and was advised it couldn't be repaired. I called customer service to extend rental. I was told AAA couldn't be used but I was given corporate discount. I called several times to check in. I ask about returning car to another location and was ok. I returned before time to return. I waited 30 min and finally ask if I could leave key. I was charged an extra day and fee for taking to another location. I called numerous times to have corrected. Put on hold for at least 20 min. They would not refund money. I was told I should have read the contract. Horrible company and horrible customer service.

I have been a Hertz gold member for as long there has been such a thing. Roanoke Airport location has been average during the eleven years I have lived here. Not a lot of convenient hertz options here. I have received comp coupons for past poor service here but frankly I would just rather get good service. Picked up car at 6:30 pm on 6/23 for nine day trip the next morning. When I got home a half hour later I was familiarizing myself with displays etc.

I rented a one way from the Atlanta airport. Was quoted $169/day. When I turned in the car I learned that what I was quoted did not include insurance, taxes, recovery fee (whatever the h&ll that is), concession fee, customer fac(? ), energy surcharge, vehicle license cost recovery and, of course, taxes. Total for four days: $1,000.96. A bunch of con artists. Never Hertz again.

I rented a car from Hertz at Gulfport MS. airport on 03/28/17. They did not honor the rental agreement and overcharged me $28.00. They gave me a voucher for $28.00 for use on a future rental. I have no interest in renting a car from them in the future after this. I called them to send me the $28.00 and they refused. My advice to consumers is to choose a different car rental co.

I booked a full size Chrysler 200 for a week long for a vacation road trip. When I arrived I was provided with a 2017 Chevrolet Malibu which was all banged up and dented up everywhere. There was tape wrapped around the rear view mirrors, the car was filthy in and out. Halfway through the start of my trip the tail light was out and I had to call every single Hertz in the vicinity which everyone could not help me and accommodate me due to the 4th of July weekend and all full sized cars were sold out!!! Worst customer service, nothing was offered to help me. It was my first and last time using Hertz!

I rented a car from Hertz in Victorville, everything was going well until one night I was sleeping and my son drove the car without my consent and got it impounded. I called Hertz to retrieve it, but they are being negligent. They are charging me for the car by the day. They are incurring more charges by leaving it in the impound. It will take up to 5 days for them to get to it, meanwhile I'm drowning in more debt. This is not helping either of us. They are very rude and condescending each time I call. The car war reported on Monday, it is still there, this is Thursday. Don't depend on Hertz to provide reasonable services, they will suck you dry.

I created this account specifically to write this review for Hertz. I have rented with them in the past (mainly because they take debit cards) and have never had an issue, until today. I had a reservation for 9 am, $40/day at the location closest to me. The customer service representative called at 7:30 to tell me he did not have any vehicles for me and to try the airport location. What? Why was I allowed to make a reservation if nobody is going to make sure the vehicle is actually THERE to rent (and why call it a reservation, you might as well just call it a gamble)?

Hertz--Don't ever rent from them!! Hertz was terrible. Poor service. Rude managers... I had rented a car and prepaid in full but when I got to Phila they would not let me use the credit card I had used to make the reservation. So my son Charlie and I were stranded in Phila, even though they accepted the card when I made the reservation. So no car but we made our way to the tournament.

I made a Hertz Car Rental through Priceline on 6/12. I prepaid that day but wasn't aware there was some small print saying I would forfeit $50 if I canceled unless I did it within 24 hours or 6/13 in my case. We had a family emergency so we can't make the trip. I called Hertz who justified the penalty because they were guaranteeing a car would be there for me if I prepaid. So they explained that if I hadn't prepaid I could have shown up with a reservation and they may or may not have had a car for me. Similar to the airline overbooking policy.

Have a form letter from Hertz explaining that the company had charged my credit card $130 - $100 for Washington DC municipality and $30 for Hertz - for a speeding ticket I never knew about and Hertz could not provide me proof. Requested proof from Washington DC municipal court. Received a photo of the tag and the rental car. Not proof of speeding. I think it is a racket - another friend had the same thing happen, but card was charged $250. We didn't speed, didn't drive the car but two times in a week.

I booked the basic car for 2 days. When I went to pick up the car, the boy who works there told me that I could not withdraw because I did not have the drivers license international and he told me to call and they would give me the money back. I came back after 30 minutes and the shopping was already closed. When I went to see my account had been discounted double the value of the tenancy. I called complaining and they do not want to return the money. They put all kind if safe without my permission. I called the central office and they had me read the terms before renting and they told me if the men call they in same day they have returned all the money on the same day. I was very disappoint with this company. I already rent car in several places and countries and never had problem. I do not recommend. Be smart before renting.

The problem occurred when, after picking up my car, I called to request a change in drop off location from San Jose, CA to San Francisco, CA. If you don't already know how close these are, pull up Google maps. The phone agent told me it would be an additional $200 plus tax. That's more than I paid to rent the car for a week!! Even after 40 minutes on the phone with customer service, and escalation to a "supervisor", who said she tried to contact the San Jose location and received no answer, I was told no one had the authority to waive or even discount the fee. I won't be using Hertz again. Ever.

On my way to work one beautiful, dry, morning I was rear ended at a traffic light by a Hertz employee, who was in a Hertz owned vehicle (rental he was transporting). I was stopped in the far left lane, with my signal on waiting for oncoming traffic to pass when the accident occurred. I was a little banged up but nothing an ambulance needed to come for. The driver (Hertz employee) exited his vehicle and asked me to follow him over to his office, about a block up. *Side note, I did call the police but was told it would be more than an hour for an officer to arrive since it wasn't a life threatening incident. Instead, I immediately called my insurance.

We had an accident, State Farm pushed me to Hertz, they called and made my reservation, Hertz called me and confirmed my reservation. I called the Hertz in Salem, VA and confirmed my reservation for the third time. When I arrived to pick up my rental, I was advised that they did not have a vehicle and I should have called ahead a requested a vehicle rental??? I explained what I had done, they shrugged their shoulders and advised they might have a vehicle in several days. We were leaving for a trip the next day. I don't know how this company is in business. They have no management and no customer service. I have called the main Hertz number, they do not care. It is someone else problem and fault. If you have State Farm do not let them PUSH you to Hertz for a rental.

My family and I we are very disappointed with this service. It is the worst, awful, terrible and DANGEROUS car rental service! We made an order in Omaha, Nebraska. When we came to pick up the car, there were not any appropriate one for us; nothing had matched our initial request. Thus, we had to take what they had. In 1 hour the car began to make strange noise, vibrate and show the "check-engine" light. We called to emergency road service, and they told us to go to North Platte city to change the car. Due to that we had to stay at night at the hotel there in order to wait for its opening.

I am a professional female, global project manager, executive director of an international foundation. I reserved a car with Hertz and planned to upgrade to the Mercedes convertible. Sam (the counter rep) who smelled like marijuana was RUDE, threw my reservation paperwork at me to tell me it wasn't his Hertz, and tried to TRIPLE CHARGE ME for a car I reserved in the past. His excuse? "The price changes day to day. I never know what it will be." BS. I HAVE NEVER EXPERIENCED SUCH POOR REPRESENTATION OF A NATIONAL ORGANIZATION. I will NEVER rent with Hertz again, and am considering pursuing more charges against him for his discriminatory behavior against me.

My son had a car pull out in front of him, the other insurance told him to get a rental car from Hertz. He went to the store in Auburn Al, where he is a student, to get the car. The guy behind the counter asked if he wanted the extra insurance (which he did not need because we have full coverage on his truck). He then responded to the guy behind the counter, "he had never gotten a rental car before but that he did not want anything he had to pay for himself" so the guy behind the counter gave him the extra insurance! Then corporate told him basically, "You signed for it!" After speaking with his dad on the matter his dad called the office and asked to speak with the supervisor, the girl on the phone told his dad he was not speaking to anyone else in that office AND HUNG up the phone on him!!! Bottom line do not rent from Hertz!!!

At counter there was a long line instead of getting another person to help who was there because she was getting items such as car seats for people. They left line, they stated that gas price on wall was comparable to area, it was 80 cents off per gallon. Then lady with baby asked them to help her get to her car with bags, baby and car seat, they refused. My daughter helped her carry her stuff to car. I've never seen such horrible customer service from any company. Maybe they figure cause it was the middle of the night that it didn't matter. But after reading reviews and trying to call in complaint to customer service dept of Hertz, and getting told no supervisor was available to take call I'd say that management of Hertz is past caring and needs to be recycled out. I'd suggest getting any other company besides Hertz. I rented from Enterprise in January and though I ran into one rude person the rest were very good.

Hertz, does not honor their contract for car rentals. I recently rented in Niagara Falls, NY, but before I chose my rental I researched my options; prices, car types-specific model. When traveling I choose to go above my current grade of car, lodging and etc. I rented and paid in advance (online) from Hertz. I chose Hertz because I was promised a Jeep Compass (not a car size standard) for one week at a cost of $205. When I got to the pickup location, the car promised, was not what was waiting for me. Instead they had a Dodge Journey. I was told cars can only be chosen by the size category, not a specific model. When making the reservation online it gave me the option of specific car model choices, of which was stated on my itinerary. Why have this specific option if it can't be offered?

I was charged $70 fuel charge on a Toyota Yaris that I returned with tank full of gas. I filled the tank up at a gas station right beside the rental agency. I called their service line, they told me that I will need a receipt to prove that the tank was full. I told them I paid $12 in cash to fill it up and I didn't know I had to keep the receipt. There is just too much dishonesty with the people that work. I recommend not to use this company or if you do please be very very careful. Additionally they tricked me into buying an insurance that I didn't need but that's partly my fault for not doing a good research prior to the trip.

I prepaid for a car rental through Hertz. When I arrived to pick up the car, they did not have any cars available. I have been trying to get my money back since May the 12th. I do not understand why they won't refund my money since I paid for a service that they were unable to provide. I have made many calls and have on received promises but still no refund! I would not rent from Hertz ever again after this terrible customer service experience!

Hertz Germany charged us 29.75 Euro for handling a traffic report. It is a simple robbery as they have our credit card number to pass on the address where we live in order for them to send us the report for payment. They just make a call or a mail. For our family it will be the last time to use Hertz.

I rented a car from Hertz while fixing my vehicle in March. Against my insurance's recommendation to go with Enterprise, I picked Hertz just to help out the local Hertz business owner; however I got charged with over $50 after two months. I kept getting letters from Hertz that I needed to pay the remaining balance. The balance for what? The Hertz and my insurance company had the agreement to settle this from the beginning. And all of sudden after two months, why do I have to pay this and for what purpose?

I went to Houston for a Graduation/Vacation with my daughter. Everything was prepaid for so we would have money to sight see, vacation without monetary constraints. When I arrived at Hertz Houston at the Bush Airport, they stated I had to pay a deposit for incidentals, they took $458.00 off my credit card. It was my understanding that upon returning the vehicle, incidental free, I would get my deposit back because the car was full of gas, etc. WELL I'M STILL WAITING, it's been 2+ weeks now!!! HERTZ has shifted BLAME, saying they released my funds, well I can see all credit card transactions and they haven't, it's just the charge from them. HERTZ HOUSTON IS AWFUL!!! Unprofessional, uncaring, ill-advised. WILL NEVER USE HERTZ AGAIN!!! RUN TO ANY OTHER CAR RENTAL!!!

Booked a rental at Durham, NC. Received an Email a few days before we were to pick up the car. Checked the reservation online and the reservation showed as being cancelled. Called the office where we were to pick up the car and they verified the reservation had been cancelled. We never cancelled the reservation. The local agent then transferred me to a corporate number.

I am so angry and disappointed in Hertz. Hertz is obviously a company that overtly and deliberately cheats customers. Just read the many negative customer reviews. My experience involves being charged for loss and damage car insurance that I know I specifically denied when asked by the agent at the pick-up counter at Fort Myers, FL International Airport. Nonetheless, my Visa account was charged $211.00 for insurance that I did not want. After waiting for eternity to talk with company customer service reps about my issue, all I was told was that I signed and approved the charges for the insurance. Yes, I did initial and sign in various places on the form, as so many customers do so as to just get the car and go. Apparently, the agent disregarded, I believe deliberately as they are trained to do, my denial of insurance coverage.

I was referred to Hertz from my insurance company. Worst customer service experience ever. I spent 3 hours trying to get the billing correct, then they gave me a dirty car with sensor lights on. I return the car, to find out later my credit card was charged $300 for a car wash because I had a air freshener in the car... Are you kidding me!!!

Seven of my friends from Texas and Okla are planning a trip to Nashville, TN. They are my guests and my husband and I decided to rent a 12 passenger van so we could travel 4 days around the area and be together. I stopped by Hertz in Hendersonville, TN, to book a 12 passenger van. I actually stopped by 2 times. Spoke both times to Hank, the manager, he told us. He refused to take a deposit but said everything would be fine without it. I called one week before our pick-up to confirm and was told no vans were booked for June 13. I ask to speak to Hank and was told he was out of the country. Following calls to 2 other Hertz locations in the Nashville area I was told no vans were available. I have my own travel business and this kind of behavior is rare and unacceptable.

I was in Seattle on vacation with my kids...single mom who had saved & saved...& asked if I would be billed for tolls or would Hertz add charges to toll fees. The attendant guaranteed they would send me a bill to pay the toll company directly. I used one, which was $5. I never got a bill, just a $32 charge on my card from Hertz. Either they're incredibly dishonest, or they hire people off the street who have no clue what they're doing & just give any answer to get rid of you & move on to the next person in line.

It hurts to use Hertz. I recently rented a car from Hertz in Orlando. It took an hour to get up to the desk just to do the paperwork even though I had prepaid for the car. 50 people in line with 3 workers and 9 computer terminals. I was asked about adding extra insurance, which I declined. But it appears that he added it to my rental anyway as I now have an added cost of $360 for a $343 rental on my credit card. I called them and they said because I signed for the car that it was an authorized charge and that all they could do is offer a $175 refund. Never again will I rent a car from Hertz.

We rented from Hertz through Priceline for a trip to Austin, TX from 5-25-17 to 5-31-17. I reserved the car on Priceline and did the prepay option. When we got to the car rental place in Austin, we had to wait in line for an hour. When it was finally our turn, we went up and told the guy we wanted only what we had already paid for. He asked about insurance and I said, "no, only what's included with what we paid."

Was given a rental car on a Saturday due to mine being an "approved" provider from State Farm insurance. What a joke. My husband spent hours on the phone to talk to someone regarding this car I was suppose to drive, and the insurance company backs. The rear end is going out of this 2015 Jeep whatever it is - I will have to wait now until Monday as my car was wrecked by a State Farm driver, and this is what state farm insurance endorses? Wow! Bad customer service, do you not check these vehicles out before they are leased? What if this was a family leasing this on a vacation? Hertz and State Farm insurance... What a team!

After I reserved a car online with the pay now option, I received my email confirmation of payment and reservation. There was a disclaimer stating that a debit card couldn't be used in the U.Saturday. Funny, I used a debit card and the funds were taken out of my account! After over a week of same result conversations with Hertz and a 1-3 day guarantee of refund. I'm sitting here without my money and a new 3-5 day guarantee! CRIMINAL BEHAVIOR! Never again!

My wife and I had a very unfortunate start to our holiday in Morocco while procuring our Hertz rental car at the Casablanca airport. We proceeded straight for the Hertz booth after immigration. Although the rental had been prepaid and we had our own insurance we still got the “hard sell” treatment on Hertz insurance (but that wasn’t completely unexpected).

I reserved a car, prepaid for it and was refused the opportunity to rent the car. My money was not reimbursed immediately which left me stranded. On Saturday May 27th my car broke down. I was on program to sing for my sister who died from cancer. I have rented from Hertz regularly as an employee for my company so I assumed that all was well. I had to get a ride from my home to the Natural Bridge location. Thinking that I would have a rental car I told my ride to leave. I arrived to the counter and all was well until I presented my debit card.

Ugh! Where do I start? Professionalism. F. Courtesy... F. Service... F. Communication... F. Vehicle upkeep. F. Ok. Long story short: I was in an auto accident. Hertz was the company I'd chosen because it was closer. They delivered me a vehicle out to my home but NEVER explained they'd only taken credit cards. Problem was I didn't have a credit card. I'd asked if they'd taken debit cards. They said yes. But, then, because my debit card didn't have a major credit card logo on it they couldn't accept it.

I hired a car from Newquay Airport booked through Orbitz as it was the most competitive price. I arrived at the airport on a bank holiday and was told I would need to pay an additional £145.00 for insurance. I tried to cancel my reservation with Orbitz but could not and the girl in the office could not help with this situation as she was not able to "override the system'. I wanted to rebook the car through Hertz UK but it said there were no cars available for pick up from the airport. It would have cost me £100 for a taxi to take me to my home in Cornwall and the girl in the Hertz office advised I contact customer services the next day if I took the car. So I took the car and called the next day and spoke to a very rude and unhelpful man who told me to write to another department.

Do not ever make the mistake of reserving a rental car from Hertz. We planned a vacation to take our grandchildren down to Florida and reserved a minivan in Wichita Ks @ the Webb Rd location. Two days before our reservation was to start the manager, Marco called to say they did not have a vehicle for us. I called the corporate offices and they said they could not do anything. I called Hertz at the airport and they had 4 minivans available. Marco could have got us a van 15 miles from his location and refused to do anything. Did not return call as he promised. Rented from Alamo. Took my grandchildren to Florida and had a great trip.

My family and I are in Hawaii on vacation and it's our second day here and we were planning to go to the volcano national park. We drove well over an hour there and every time we stopped at a lookout and turned off the vehicle the key wouldn't turn the car on, we continued to try 6-7 times before the car was able to start then after the next look out the car again would not start, saying "key not recognized", we then decided to call and report this.

I took my sister to pick up her reserved car that she reserved 4 weeks in advance. They asked for her social security number and said that she could not rent the car because her credit score was too low. WTF, who uses a credit score to rent out cars. She had credit and debit card, she was willing to pay a deposit and they still denied her. She was leaving on family vacation that day and they decide to tell her she couldn't have the car at time of pick up and not before. Her whole vacation was blown. She already paid for the whole trip and they screw her at the last minute. This company is complete crap and don't take of customers. Worse customer service ever. BEWARE DO NOT RENT FROM THEM. YOUR WHOLE VACATION OR WHATEVER ELSE YOU NEED THE CAR FOR WILL BE RUINED!!!

I rented and prepaid a car for about two weeks in Israel. I used Hertz because I am a Gold Club member. I picked up the car at the Tel-Aviv Airport. I prepaid the entire rental $225. In Israel Hertz is represented by a company by the name Kesher. When I picked the car up I was asked if I wanted insurance and I declined stating I have insurance with my American Express credit card. "No problem," they said. On the second day after picking up the car I added my brother as additional driver because he was going to [and did] return the car for me after my vacation.

I usually use Enterprise when I fly in several times a year into Tallahassee. I used Hertz this time because our corporate site showed a good rate. Terrible mistake. First, the car was filthy. There was so much bird poo on the windshield I couldn't see out and had to use ALL the wiper fluid to see. I had to refill it myself later. The car took multiple attempts to start. I was told by the not helpful fellow at the airport desk that there were no more cars available and he made it clear they don't care much about this location at Hertz. So I was stuck with this junker. I had to get to the airport at 430 am for an early flight and found out the hard way that there are no longer any open gas stations near the airport at night. Clearly Hertz knows this because they charge a whopping $9.99/gallon refueling charge. Added nearly $100 to my weekly rental fee. Contacted Hertz and they couldn't care less. They seem okay with renting inferior and junky cars and price gauging.

Worst customer service ever. Rented a car out of Newark Airport. The car was a Kia Forte with a 13.2 gallon gas tank. Upon returning the vehicle I filled it and the Hertz employee checked and marked off "FULL" on the paperwork on 5/08/17. On 5/10/17 2 days after my return I get a charge from Hertz with no explanation, then I get a letter from Hertz HQ, stating, "Although we checked off 'FULL' on your return you were charged 56.44 for 5.65 gallons of gas." If there was 5.65 gallons missing on a 13.2 gallon tank the tank would have registered HALF FULL. I am sure your employees know the difference between FULL and HALF FULL. Thanks for your service. I disputed the charges with American Express and will use your own letter to get my money back. Thanks again and I will never recommend nor will I use your company again for my rentals.

Very rude, unprofessional, and in my experience, untrustworthy. We made a reservation a full week in advance. When we got there, they acknowledged we had a reservation, but they didn't have a car for us. They rented it to someone else, and said there were 30 people ahead of us on a waiting list for a car. How is that possible, when he had a confirmed reservation? They did say they would rent us a different car for more money. What??? Why make a reservation, if they won't honor it? There was a hail storm this week, so you do the math. Very poor customer service. I will never rent from them again, since they can take a reservation, but it doesn't mean there will be a car when I get there.

Hertz is utilizing a company which clear is producing invalid charges against consumer credit cards and trying to force the consumer to prove they are invalid instead of the PlatePass proving they are valid. They get the credit card information from Hertz but Hertz does not want to do anything about it and you are referred to PlatePass.

You reserve a car. They give you a price. Then you get to the counter and they start adding stuff. When final bill comes AFTER you dropped off the car, you are left with a huge bill. Trying to see what I can do now but not counting on much luck.

Talk about bait and switch. I'm a big man, 6'3'' close to 300 lbs. So accordingly I rented a car with sufficient room for my frame, a Chrysler 200. They stuck me with a Camry. I got to drive 500 miles with my head against the ceiling and my knees on the steering wheel, miserable. I complained and got laughed at by Hertz employees. Do not use this company as they are dishonest and do not care about their customers.

Very bad experience. We had rented a car from Hertz on 26th April and returned it to them on 5th May. Yesterday we had a small accident, the logo of the car came off and we explained the incident to their office while returning the car. There was some roadside work going on and The fault was of the construction company. We honestly narrated the whole incident to their office lady and returned the keys. We had no insurance cover and hence their office demanded 3450 nzd dollars from us. But we told them that we do not have that much money with us currently.

When booking online I reserved a car for 503.19 USD for 2 weeks for a pick up at Kralendijk Airport, Bonaire. Upon arrival I had to pay 960. In the small print it never states that the offer is including insurance. And at the location you are forced to take insurance. Beware of this misleading practice, avoid Hertz and go with Budget and AB Car Rental where we rented in the past with a smooth and reliable experience.

If I could rate lower than a 1 I would. After totaling my car my insurance company issued me a rental with Hertz. I took it out of necessity to get to and from work while the adjuster were determining what to do with my car. I was told It would cost me $96 dollars, 50 of which was for a security deposit my insurance company required but I would receive back. When ask what coverage I wanted, I was not given options, I said whatever State Farm will pay for. I signed a keypad device and swiped my debit card, agreeing on the aforementioned $96 dollars. That amount appeared on my account then a few laters it vanished, I assumed State Farm had reimbursed me or them.

I would have not selected any stars if given the option. Renting a car from Hertz - don't do it. I recently rented a car from them due to a car accident. The only reason I used them was because they were in the same building where I was having my car fixed. I advised them of my insurance limits and stressed that I did not want to go over the allowable limit including the taxes etc. Well they assured me they gave me a car within my limits etc. When I returned the car I was told again there were no additional charges.

I was in an accident and the person who hit me is insured with AAA and they have a contract with Hertz. I needed a rental car for a couple weeks and when I dropped my car off at the body shop Hertz was over an hour late to pick me up to take me to their location (which you'd think they'd have a car waiting if good customer service). The driver took me to one location in Belmont and that Hertz guy was at lunch and so we had to then drive to the Redwood City, CA location and of course it took forever to get my car (which turned out it needed an oil change and the back right brake light was out). Made me furious!

Apparently when you drop a car at Hertz and have been told it has been looked at and handed a final bill, your contract is still open. I received a call 9 hours after I turned in a car from the same gentleman who checked it in saying it now smelled like smoke and there were ashes on the floor. He admits that he did not see the ashes or smell anything when he checked it in. He also now says he was not checking it in just receiving it and looking for major damage. First off anything that costs $250 to fix I consider major damage. Second if it was so obvious why was the Airport Manager not able to smell or see it when he checked in my car? Even after trying to compromise since this was my rental, I am now stuck with a $250 charge for something that was not noticed when I dropped off car only found hours later on an open lot. I feel that as a responsible customer I did my best trying to find a compromise to our problem.

Understaffed between 1 am and 6 am. All flights to SFO are delayed, today, by hours. 1 agent at desk and 1 agent at exit. I waited, along with 30+ others for about a 1/2 hour to 45 min just to exit after I rented my car. Per usual, my booking was under my Gold Rewards number. Therefore I waited 15 min in line just to get my car. I have a meeting in 4 hours. I could be sleeping now. Astonishingly poor planning by Hertz. Just being cheap to not have back up staff. I am still sitting here. Am guessing total I will be waiting in line to exit about 15 more minutes.

They will try to lie to you in every way to get more money out of you. I was lied to in email by their customer service and by the staff at the desk, and I can't do anything about it, even with proof. Filthy service. Find something else, if you can.

You would think the HERTZ employees would tell You if You need the so called insurance upfront when You reserve the car "which coming to find out You don't!" Was told the total bill for the 3 day rental would be 138.00. When I got there I reserved a nicer model for like 70-some odd dollars a day, again no big deal like 234. I was ok with this. When I get back and drop the car off the bill is now 400.00 plus I was just a Dodge Charger not a Vet or a Challenger. Not going to use them ever again.

On Thursday, April 6, 2017 I rented a Ford Focus from Hertz located at 1777 E. Joppa Road, Baltimore, MD 21234. There was no external body damage or issues with the car however it had not been fully detailed because the associate had to vacuum the floors. There was a small spot on the driver side seat that we noticed and the car smelled of dew but I chalked that up to the fact that we were in the middle of a torrential downpour. We inspected all the critical components, or what we thought were critical elements, as best as possible given the weather conditions that morning and rented the vehicle.

We had always believed Hertz to be a good business to rent from, but recent experience says completely otherwise. We picked up our car in Cabo San Lucas, Mexico (the airport) with a quote of $400.77 for the week. We returned it. No one spoke English and subsequently we discovered that the receipt had another car and reservation number on it with a final bill of $1147.73. The amount was in pesos and we didn't realize the sizable overcharge until we were on the plane and headed back to the US. I've disputed the amount with AMEX and we are still working towards a resolution, although the Hertz Cabo San Lucas keeps stating we owe the full incorrect bill. (I should also add that they gave us a car which had no gas on arrival, which we did not realize until we were well down the road from the airport.)

Would have given them zero stars if I was able to. Hertz customer service from the Claims Center is worthless. They wear you down by not responding to voicemails and requests to speak to a supervisor. Usually takes a week for a response to voicemails. The customer reps just parrot the Hertz line that you signed the agreement and/or report, so in essence TS! Customer service reps do not believe you when I said that the damage to the rental was there before I rented it. Alas, after flying for 17+ hours to Maui did not look the car over (which I really should have!) and drove away. Noticed small dent in front left quarter panel about 3 days later, but did not do anything about it (my bad) until we returned car and filled out an incident report on which we wrote "Damage was there prior to our rental".

12/9/16 I requested an SUV which was approved by Hyundai in Centereach who is paying for this rental while my SUV is being repaired. I was told someone would call me when one come in. After about a week or so of not hearing from them I began to call periodically to see if one was available. Every time I called it was as if I was calling for the 1st time. They had no idea who I was, had no record of me calling or that I request anything. I can't begin to tell you how frustrating that was. Not to mention completely unprofessional.