Hertz Reviews

I was linked with Hertz through my car insurance. A week into my rental I was pulled over and completely confused as to what I violated. Turns out, Hertz put me in a car with expired registration and insurance. Officer told me to call Hertz the next morning (Sunday) and I did. Emergency roadside told me to go a certain location and they would have a car ready for me. I drive to said location about 40 minutes away and they tell me they do not have any cars! Are you serious?

Hertz Rental overcharge my credit card. I try to solve the problem number of time no success at all. I was impress about the unprofessionalism of the employees in the area where I rented the Car, and also the employees that I talk to in the phone. I expected more from a large company like Hertz. For anybody out there who is trying to rent a car with this company never believe anything they said or promise they will do. I return my car early and didn't get credit back neither in my insurance when I specifically ask them the same question many times. They lie so much. I hurry to make the trip so I could return the car back and save a few dollars.

On March 22nd, 2017, I made a reservation through USAA for a car to be picked up on April 8th, 2017 at 10 AM. I had made this reservation 2 weeks ahead of time. When I got to the Hertz Office today (4/8) located on Youree Drive in Shreveport they told me that they had no cars and there were 5 people before me. They could not tell me when I could get a car. I called USAA to see what else I could do. They told me they had plenty of cars at The Hertz airport location in Shreveport. A Supervisor from USAA called the airport location and told them what was going on. She was told that they would honor the USAA price there if I went there.

I rented a car from Hertz while mine was out of service permanently and I had to buy a new car for the first time in my life. I got a parking ticket for parking in front of my OWN driveway and in addition to paying $46 for that ticket to the city where I live. Hertz charged me a $30 administrative fee for having to process the city's request for my name and address as the lessee who got the ticket. Unreal!! Rip you off wherever they can.

Worst customer experience ever. I am a frequent business traveler and had to rent through Hertz out of desperation - I should have walked!!! We have all been trying to get updated invoices with our company name and a breakdown of charges for over a month. The first call was to the originating rental counter. The young "woman" there answered the phone, "Hertz, what do you want?" I asked if she could provide the invoice. She responded with, "why would you think I could do that here???" but gave me the 800 - number for corporate customer service. Apparently, when they hire at Hertz, they have the same rudeness requirement, because when I reached corporate, I was greeted in a similar manner: "Hertz, Gimme your Rental Record number." I then waited on hold for 13 minutes to speak with someone named Stephanie in billing who told me she couldn't provide any assistance and to "have a nice day" and hung up.

I feel like up to this point in my life people have tried to scam me every which way. I never thought a rental car company and a toll scam would exist so they caught me by surprise. I got a call yesterday morning from an Amex fraud alert asking if I made a charge for $66.75 from America Traffic Solutions in Arizona (car rental company). Clearly I said no as I was in bed and not in Arizona at the time the charge tried to go through. Amex blocked the charge and is issuing me a new card.

We reserved a 10 passenger van in Salt Lake City and when we arrived they said they didn't have one available. Instead they gave us two Chevy Suburban's. The man at the counter was very nice and said we would only be charged for one vehicle since they didn't have the van we reserved. When I received my AMEX bill they billed us for both vehicles. They wouldn't remove the charge and reported it on my credit report. When I called the company a very rude representative said "You took two cars you pay for two cars". I will never use or refer anyone to HERTZ. Horrible car rental company.

I have used this location for nearly 10 years to rent vehicles at least 8x annually for both business and leisure. I will now start renting from a competitor! The new staff is HORRIBLE! The guy who rented me the car, purposely gave me a vehicle that had drive train issues, and when I took the car back to the location to request an exchange, a new guy told me that the cars behind the building were "in need of service and un-rentable."

Hertz does a ZERO explanation of charges before they rent you a car. Then when you get your bill they don't care if you didn't know their ridiculous charges. RULE 1. Don't be early to pick up a car. They charge you 1/3 the daily rental per hour you are early (was 53 minutes earlier than the scheduled time... it's not like the car was in transit. The car was sitting on the lot!). Rule 2. Don't be late turning the car in. My wife was 7 minutes late and they charged her an extra full day on the insurance coverage. Rule 3. DON'T BREAK THE 24 HOUR RULE!!

My husband and I rented a car from Hertz back in December of 2016 up in Canada (We are from the US). Rock chips were listed on the front of the vehicle as previous damage done seen the rock chips drove away. That very night the whole windshield cracked while we were sleeping in the cabin! Found it the next morning. Called Hertz Roadside service to let them know the crack originated from a previous rock chip and happened due to the extreme cold temperature. They filed it said it was taken care of no problem. We go to turn the vehicle in at the end of our trip and ever since then it's been a DISASTER!!!! They have been trying to charge us for the windshield that WAS NOT OUR FAULT! Apparently having the incident filed meant NOTHING so that was a waste of time. We then filed a claim and they said they would get back to us in 2-3 days.

Upon returning the car with two minor scratches most likely from small highway gravel, I was told to sign paperwork indicating there was damage. I have attached a picture of the so-called damage. When I took the paperwork to the Hertz inside the Casablanca airport and showed a picture of the so-called damage to the agent in their office, he laughed and told me not to worry about it and even smiled and wished me a bon voyage. I didn't ask for a receipt because he was helping other people and I needed to catch my flight.

I recently made a reservation with Hertz rental cars online. I called their toll free number to confirm my reservation. During that time I found out that I would have to have a credit check to rent the car with my debit card. I asked exactly what were they looking for on the credit check, they couldn't tell me. I called back later and still no one knew exactly what they would be looking for. I didn't want to have my credit pulled to rent a car. I called them back several times and still everyone was clueless.

First time renting in Murfreesboro Tn. They tell me $341 which also includes $200 deposit for Wed-Sat. My termination says 23:59 on Sat. which is 11:59pm. I try to return the car at 1pm that Saturday. The office closed at noon but they have a drop box which tells you to leave the contract, date, time, mileage, fuel level, and description of the car... OK done! Well from Sat to Monday I get over $600 worth of charges on my credit card! On Monday they credited back $548. Well I finally got the final receipt and it says $247. At this point I am pissed. They have a lot of my money tied up in all the bs transactions!

I traveled to Florida two weeks ago and rented a car from Hertz at the airport. I made my reservation online and when asked if I wanted insurance coverage I declined it. When we arrived in Florida and got to the counter the process went fairly quick. Again the person helping me asked me if I wanted insurance for the car and I declined it. He then asked what insurance I had and moved on. The man at the counter then highlighted a bunch of stuff on my "contract" and sent me on my way. I thought the total looked a little different than when I originally signed up for the car but I thought that they had lowered the daily rate and didn't think anything of it. I didn't realize there was an issue until after returning my car and getting the charge on my account.

Paying of deposits is expected and doesn't cause any problems. Until you require it to be released back into your account, and just because they can't be bothered with the time it takes to inform your bank, it takes 7 days to be release automatically. It's the first time I've used Hertz and will probably be the last. They are quick enough to take your money and any extras they want you to have that should already be in the initial price. But they just can't be bothered once they have their vehicle back and you out the door.

Car damage and return nightmare - I dropped the vehicle off at the LAX location about 12 hours early and caught the shuttle, which was late. I informed the guy checking in the vehicle that there was something wrong with the window seal, and watched as he put a note on the car saying check window. We drove the vehicle in mostly city areas with no wind for the first week, not noticing the sound of the window until the last couple days of our trip. It sounded bad enough at higher speeds and/or in strong wind that I thought something was wrong with the tire at first. I stopped several times to examine the tire even. We didn't figure out it was the window until right before we returned to LA, at the end of our trip.

What a horrendous customer care experience! Apparently loyalty to Hertz is worthless. Therefore I will no longer use Hertz nor will I participate in their loyalty program. I am a GOLD member and have never had any prior requests or special needs. I really only needed to cancel a rental... more than 24 hours ahead. This should NOT be an issue with a reputable company and a (previously) loyal customer. Very disappointing!

Had a billing issue which they would not find a solution for. The excuse I got was the new manager and new area manager just started and could not verify what happened. I was promised the area manager would call back and talk to me on many occasions, but he never called. Never had a bad experience with Enterprise and that is who I will use in the future.

I rented cars in different countries, even in the US and when I rented a car from Hertz in Bradenton, Florida I noticed that this company was the worst ever... My friends, please do not rent from this company, otherwise, you will experience "a nightmare". They do everything not to satisfy a customer. Their policies are targeted to make maximum profit for the company and minimum inconvenience for customers. You will spend hours to pick up or return a car standing up in the small office.

I had a PAID IN ADVANCE rental reservation (and prepaid insurance) with Hertz through Hotwire, for a 4 hour car rental during a 5-1/2 layover in San Francisco. Racing to get to Hertz knowing that I had very limited time, when I went to pick up the car, I was told my credit card was declined (even though Hotwire confirmed that the rental had been paid for one week in advance). When I questioned them, the representative very loudly announced that the card was declined was because Hertz wanted an outrageous security deposit hold on my credit card, which took the card over my available credit limit. I ran right upstairs to Alamo, used their self-serve kiosk, inserted my credit card and driver's license and picked up my car in less than 10 minutes! All for a $45 charge on my credit card AND no outrageous security deposit hold.

I rented a car online from this company and made the HUGE mistake of prepaying for it. My husband needed body work done so we needed to rent for at least a week. I was happy with the price. I made the reservation in my husband's name since he was the driver. I used a credit card which is in both our names. We only had to pay the taxes when we picked up the vehicle, so our plan was to pay with our debit card. At the rental office, we provided the confirmation documents from the internet, my husband's license and then we were told that we could not have the vehicle unless we produced the card that the vehicle was rented with. I tried to give them my card, but they would not accept since my husband's name was not on it and of course he did not have his card. They refused to give us the vehicle. We left and I cancelled the vehicle because this is a terrible way to treat people.

On my trip to Salt Lake City I rented a car through Priceline and unfortunately got stuck with Hertz. I saw their reviews were terrible and now understand why. I was first met with the expected sales pitch to upgrade because the picked car would somehow be inadequate. Then scammed to purchase gas at what I thought was reasonable at $2.35 a gallon that was on the counter sign. However, what was not on the counter sign was that I was actually agreeing to purchase an entire tankful of gas despite only needing less than a quarter.

This company is the worst ever... do not rent from this company. Save yourself the headache. It's so sad what I am going through with the company from overcharging my car to receiving the worst car in the world after paying high dollars. The car couldn't even get me to my destination and they wouldn't even switch me out after reporting how bad the car drove. The customer service is just disgusting no one cares in that company and they talk to you as if they hate their jobs and take it out on the customers. This was my first and last time renting from this and I have to receive a phone call back from this company to resolve the 100 issues I have encountered with this company. SMH just rent from Enterprise. That's where I normally rent from anyways and have never had a issue!! Not to mention reviews I have put on their FB etc they continue deleting but I will keep posting every day to save another consumer from dealing with this mistreatment.

3 exits from the airport I filled the tank with as much fuel as I could get in there... pulling out the nozzle and really forcing in fuel until it was overflowing. At the return I took a photo of the fuel gauge and filled out my paperwork indicating that the car was FULL and that I had purchased gas. I was STILL charged over $19 including a "service charge" and $9.99 for a gallon of fuel that was NEVER put into the tank. When I sent in my receipt and the photo, I was refunded my $... but this keeps happening with Hertz and although I enjoy their "Gold" privileges, I do NOT enjoy that I have to check each bill so carefully. Since this has happened in other cities (Chicago, Cincinnati) I believe it is an "unwritten" Hertz policy and that the company is making money by overcharging for fuel, especially business customers who might not look at the bill their company is paying.

My husband went to the Huatulco Airport to confirm our Hertz rental car that we reserved online and paid for in advance. We were told to wait at an outside window where we stood in the hot sun. Finally we were told to come into the office. There we waited patiently. Several people came in after us and we're immediately waited on. My husband finally brought it to their attention but we're told to wait. They refused to help us even with a printed confirmation that was required online. I ask for the assistance name, he said to us WHY several times then gave us is name of "AREA PUBLICATION 31 DIC 18 Hux P484 AUXILIARY". We left and ended up canceling our car reservation. I will never rent a car from Hertz ever. The service was beyond horrible.

With my current experience, I literally had to create an account on what happened with me. So I booked a car through the Hertz website and was quoted $230 for 3 days. Perfect right? I go pick up the car, decline every sort of option available early in the morning, the agent barely does a run through with the paper work since it's 6am and I'm on my way. A few days later I'm charged over $130 in fees, turns out he slipped on the insurance. When I go to return the car, there is no agent in sight to help me, 30 minutes I go back and forth to find someone working and nothing. I end up calling the following day asking for the manager who is oddly enough never there.

We booked in Hertz.com near our home, was available for booking. Called a day before to confirm, they said this location is not available, it's a mistake on their online system so we need to call the morning of the reservation to get them to come pick us up. No way to get a hold of them, phone system loop. After an hour of trials we get an Uber to go there. Did not get a car. They just everything possible not to rent us a car. We left with no car and high blood pressure.

Complete rip-off. I recently rented a car in Australia. I was there for a student externship from the US. I booked the car for one month online before I left and prepaid about $650 for the rental period. Doing this is supposed to save you a significant amount of money. I planned on picking the car up and dropping it off at the Melbourne Airport. In my reservation confirmation email, I was told the rate was guaranteed and that it included location fees, admin. fees, recovery fees, and tax. I had no issue picking the car up. At the end of the rental period, I dropped the car off an hour or two early to catch my flight. Everything seemed to go smoothly and I had no concerns at the time.

I rented a car through Hotwire, the rental company came up HERTZ. Confirmed my car at airport Phoenix. I prepaid $249.48. All I needed to do was pick up car. Waited an hr. to get car then they said that car is not available. OK I must upgrade, "Ok how much will that be?" "$38.00." OK then as I was walking away I realized I was charged $307.50/$38.00 per day. I waited another 45 min to get it straight. They said I rented the car and agreed to pay the $307.50. I said, "What about the $249.48 I prepaid?" "SORRY that is your problem." I will never use HERTZ again. A total fraud and just try to find someone to take your complaint to.

Rented car for 5 months and am a part of vehicle recall for airbag. Dealer paid for rental until they get parts to repair. They made billing mistake by charging my card. I let them know two days after I saw it. It's been a month now and still not corrected. They told me to not worry about it. I spoke to a handful of employees and they all know me, but it's still not fixed. I called my credit card company to stop the charge. They wanted to charge me $933. I want to charge them $933 and tell them to not worry about it!!

On the day I was scheduled to pick up the rental car, the office staff was a few minutes late opening, but the young lady that assisted me was very nice and personable. The pickup experience went very smoothly. I was issued a Toyota Camry and it was a great choice for a 7.5 hour drive and return. The ride was smooth, it was roomy and comfortable, and great on gas. On the return date, again the office was a few minutes late opening, but again the checkout process went smoothly. It was conveniently close to my residence. I did not realize they were located so close, and it saved me a lot of time by not having to go all the way out to the airport. I plan to use their services again on my next trip. I highly recommend Hertz Rental Car.

On 2/10/17 @ 1330 hrs rented a QX30 from ORD Airport in Chicago. While returning the vehicle back the next day, I was pulled over by CPD and they pulled their guns out on me while I had my son and nephew in this rental vehicle. CPD informed me that the reason why I was pulled over was due to the license plates belonged to a 2016 Toyota Camry (Grey Color) and the vehicle I rented was an 2017 Infiniti QX30 Black. Do you know how frightened I was because I had two little boys in that car and they were crying and terrified. Hertz MOD informed me that the rental will be voided out when I returned the vehicle. That's it? What if that would've went further than that? I could've lost my life due to Hertz major mistake and not knowing that the vehicle license plates are not even registered to that QX30.

I too had a terrible experience with Hertz. I booked a car on Hotwire (being price-conscious), which was about $200 for 6 days. Great deal, right?! Until we got charged another $725 at the end of our trip! They tacked on a vehicle upgrade charge and a host of “Additional Products” that would have been more than sufficiently covered by our regular car insurance. Based on my experience, Hertz is like Jiffy Lube (at least how they were before legal action made them change their corporate practices)... pushing all the add-ons you don't need. If you're not paying attention, you'll likely be signed up for things that quadruple your original quoted price. When I called to discuss the additional charges, I was told they were being "kind" to credit me $143 (bringing the rate to $130/day, vs my originally booked rate of $20/day). Hertz buyer beware! I will certainly not be a customer of theirs again.

I had been a Gold Card Member for years but after our last international rental in Scotland and the lack of customer service we received both there and once we got home, I cut up my card and have not used them since. We broke down and not only could not get any assistance from Hertz at the time, I could not get anyone to engage with us once we came back and called the 800 # in the U.S. Frustrating and disappointing. I've spelled Hertz HURTS ever since. I expect a global company to provide customer service globally, they do not.

My wife and I rented a car at Hertz San Juan. Puerto Rico Airport for 10 days. We were informed that the cars there do not have GPS so we decided to take our personal GPS. We returned the car and forgot our personal GPS in the car's glove compartment. When we got home, we tried to call the telephone numbers listed in our agreement and the telephone received the call (of course an automatic message) and when we attempted to dial the extension for the different departments the machine said that that number was not a working number. It happened with every single number 4, 5 and 6. We decided to take the choice to wait for a representative and it went to the same recorded that this number is not a working number.

I really like being a Gold member, walk right up to your car with the key inside when you arrive at the airport. If your flight was delayed, no problem - no standing in line for you, still go straight to your car. The checkout... you just need to TELL them you gassed up. Sometimes I've forgotten and then gotten billed for gas. Not cool.

BEWARE - DO NOT RENT FROM THIS LOCATION OR HERTZ IN GENERAL! On Saturday, 11/4/2016, my husband and I flew into the county airport at Grass Valley CA. We rented a car from the Hertz location there. The Hertz employee drove to the airport to pick me up and bring me back their office to sign the contract and pick up the car. We only wanted to rent the car for one day and their office was closed on Sunday, so the employee told me to return the car to the airport and leave the keys at the airport office. She entered the return date of 11/5/2016 and return time of 12:00pm on the rental car jacket. We did as we were told and left the car parked where the employee picked me up and left the keys with the airport office on Sunday 11/5. However, when I received my credit card statement a couple of weeks later, I was charged for a rental through 11/9/2016.

If I could give a negative I would. I made a reservation over a week before a work trip and then less than 24 hours before I am suppose to pick rental up I all of a sudden have a bunch of new things that I have to do before I can pick it up. Nothing was mentioned to me a week ago, so now they won't refund me the $300 they took from me and I don't have a car for work this week. The refund won't be refunded for two weeks, which falls after the work trip is done and over. Never again will I use Hertz and I recommend staying as far away from them as possible.

Was provided a HERTZ rental after being rear ended in Denver. Dodge Journey. BRAKES FAILED. Filed report to Hertz. They required I have it towed to DIA and then charged me the tow and toll fees! Have police report stating I was cited for "DRIVING A FAULTY VEHICLE". Hertz insurer/risk management company ESIS was to provide the vehicle to be inspected by my insurance company. They would not return calls. I contacted Better Business Bureau. ESIS responded within 48 hrs & set up the inspection. The inspection report states front end damage had already been repaired & that the rental brakes were operating correctly.

I rented a car and the front windshield flapped open and we had a blowout. The police had to help and even the hertz at another location admitted that we got a broken vehicle. They refunded money but the trip was ruined. Never Hertz!

I used Hertz after I was in a car accident. The insurance company picked the rental company and paid, so I didn't have much of an option, but everyone was friendly and the process of picking up and returning the car was very simple.

I opened this account just to warn everyone from that ripped off company. I suppose to pay exactly 400$ American Dollars after returning my car after 10 days. When I returned my car they charge me in Mexico pesos instead American dollars and they have their own calculator of currency which I lost of course. Spoke with Supervisor and they lied to me also that I'm going to pay about 400$ due to pesos/dollar rate they showed me. After I come back to USA bank charge me 479$. This will never happens again because ** You Hertz.

I used Hertz for daughter and grandsons and their move from Boston, Ma. to Thousand Oaks Ca. The Maintenance light was on by end of pickup day. Car rental agency told me they grab reservation first Hertz Res. Changed oil/filter on pickup day of 6 day reservation, gave extra day when no SUV available. It was Not big enough for trip.

I called Hertz after driving my rental car home because I didn't take the time to look the car over in the airport parking lot. I was shocked to discover the car had been in an accident... It was scraped up on the back bumper... Badly scratched in front of the trunk and front bumper has 2 cracks in the plastic. Later in the afternoon I discovered I had no air conditioning. This is my worst experience ever renting a car. I called and took pics right away because I'm afraid they will think I did this damage. There is a number sticker above the damage so I'm assuming there is a record somewhere of what happened to this car but Hertz just ruined my mini vacation by making me worry and make phone calls and go without air conditioning for my little trip. I deserve all my money back for this. This car had no business being rented to anyone... Wished I could post my pick here!

Do not rent from Hertz!!! I was going to my father's funeral and our plane was canceled in Minneapolis and we had to rent a car asap. So when renting the car from Hertz, the counter NEVER told us there would be a $1,000 dollars "up charge" for a one way trip. So we had to fight with the Minneapolis staff to bring the "up charge" down to $400 on top of the rental and I know that no one else in line was told about the one way up charge because a bunch of us needed to rent a car to get to Green Bay that day and not a word was said about an extra $1,000 dollars!!!

I rented from the Hertz in Brockton MA on Oct 26, 2016 and returned on Nov 4, 2016. Paid the bill in full on Nov 6, 2016. On Jan 18, 2017 they charged my card $2200 for 250 tolls NONE of which I used... I contacted Hertz who directed me to Platepass who told me I was charged due to a faulty transponder so I disputed the charge and was told they needed to review which can take up to 30 days after which they will now mail a check... No refund is available to refund to my card in which they charged originally. THIS HAS BEEN A COMPLETE NIGHTMARE... I WILL NEVER RENT FROM HERTZ AGAIN. I am a single mom of two young children. I lost my husband this past May and have been totally struggling to survive and this did not help at ALL. Sorry for the rant but I am so disappointed that HERTZ did this to me.

Too bad, there is no option to go below 1 star because they don't even deserve 1 star. They are deceptive, misleading, unprofessional. I made my reservation in advance, prepaid it to avoid delays, called up to confirm; everything was okay and still had issues. Made me waste an entire work day. I had to cancel my appointments and they did nothing to rectify the situation. What a nightmare. I would highly recommend going anywhere but Hertz. Then said I have to wait 7-10 business days to a refund. Waited for over an hour, got transferred 8 times only to be told the manager is not available. In other words, you're screwed. It's absolutely disgusting. I hate to think others will ever have to experience this. Please beware.

While visiting family in England over the holidays we rented a car from Hertz. Our flight getting in had been delayed, by the time we got to the car rental area, everything was closed except for one guy about to leave the Hertz desk. He had his jacket and bag on, ready to leave for the night. He seemed extremely annoyed that we were there. I explained our flight had been delayed, which he probably knew because I had provided my flight details when booking the car. He handed me the receipt and asked me to sign. I did. It was late and we just wanted to get to our hotel and sleep.

With Hertz, there's always an issue that would prevent me from driving away with a car. New policies implemented without notice requiring new paperwork, documents, credit checks, etc that would not allow you to take the car for some reason. Employees poorly trained. It's difficult to rent, pay, make changes. God forbid something unplanned happens. Hertz is rigid and does not work with you or for you. If you're renting a car for something important and you really need it, don't take risks. Go somewhere else. Btw, I've been a customer for ten years. I'm finally divorcing Hertz.

I was in the US for research studies and had rent a car at Hertz in San Francisco. During my stay, I got a toll of 30 dollars which I immediately paid (I still have my bank confirmation of the payment to Hertz. This was in January 2016). Suddenly during the year, I got three letters with increasing threads and an additional fee (now 180 dollars) which will be charged directly from my credit card - which never happened. I didn't react on that, as I thought it was somehow my mistake and I forgot to pay. Now, it's January 2017 and I got another letter, still claiming that the amount is not paid. But after checking all the data, I know that the mistakes lies at the Hertz administration center and called them. They still disagree on the payment and forced me to pay the additional fee.

If I could I would give Hertz a negative star. Hertz is a messy company that tries to take advantage. I recently rented a car for a few hours from Hotwire. All expenses were paid so all that was required was pickup, a full tank of gas upon return and drop-off. I returned the car with a full tank of gas earlier than my reservation and was met with one attendant at the counter and a long line of customers. I patiently waited in line and the one lone attendant stated that she would process the return. Fast forwards a few days, the hold was released however an additional charge was added. I called Hertz to inquire about the charge and the customer service representative accused me of returning the car 4.5 hours late. She stated, "You have to pay attention to the contract."

Don't Rent From Hertz! Cars break down & they don't release the fees they put on hold & customer service is just as horrible as their cars! Hertz put $230 On Hold. Returned car on Dec 21, 2016. Told funds would be released in 24-48 hours. On Jan 4, 2017 funds not released. Told to call my bank back, provide them with a transaction number per idrissa **. Jan 16, 2017 my bank still hasn't received notification from Hertz to release $230. No transaction number of that came through their system. Called Hertz transferred twice to Danny who refused to research using the reference numbers I was given to try resolving this issue. Keep in mind the car I rented broke down, I got the runaround trying to get a replacement, the second car's oil light came on and I was told to keep driving it. Then I'm now getting the runaround to get my $230 released that they put on hold. Hertz is a horrible company! I strongly you not rent from them.

I quickly figured out after reading other's reviews, that Hertz's M.O. is to rip everyone off! I have the same story... Prepaid through Spirit Airlines. Hertz said they had no record of it, yet I had it on my itinerary! They told me I had to purchase an upgrade because they only have 2 door compact cars??? What? I paid for a FULL SIZED car, and was promised a four door car. The agent then proceeded to ask us if we wanted additional insurance... WE SAID NO. Today I have a charge on my credit card for $278! She not only charged us for an upgrade, she added the insurance! THIS IS STEALING!

My car was hit on December 11, 2016 by someone driving a Hertz vehicle, I assumed he was a Hertz customer. That customer stated he would pay me in a few days and texted that he would send the money via Walmart-to-walmart but of course he lied. I then filed a claim with Hertz on December 17, 2016 and was informed that someone would contact me within a week and of course no one contacted me so about 2 weeks later, I contacted Hertz and they told me that my claim was never processed and that they would expedite my claim.

UPDATE... After writing to Hertz regarding my ashes problem, I am happy to say that the extra $300.00 charge on my bill was adjusted off. Oh, happy day! Hertz provided me with the correct solution in a timely manner and for this "Thank-you Hertz!". I am really reconsidering my negative thoughts regarding Hertz's customer service and I just might consider doing business with them in the future. This is definitely good customer service in my book! I want to say to any future Hertz customers... do diligence! Good Luck!

I booked an prepaid rental, I cancelled that 5 days back. During the cancellation process nowhere it is written that they would deduct 50 dollars from the prepaid amount. When they deducted the money and I called them they said there is no helpline number to handle this scenario. This is completely absurd. I will never do rental with Hertz.

I will start my review by stating that I signed and agreed to Hertz's terms and conditions, as well as the charges that I received. Overall, I was very happy with the rental car and the ease of checking it out and turning it back in. My main issue with Hertz, and recommendation to all, is to be very careful with what you accept based on the recommendations of the Hertz staff at the counter. I ordered a vehicle through Hotwire (also don't recommend using them for various reasons) from Hertz for a 2-day trip to Milwaukee (rented at the airport Hertz). The base rate was $22 (for a midsize).

We were at the Ft. Lauderdale airport during the shooting on January 6, 2016. The four of us missed the shooter by 3-4 min at the baggage area. He was also on our flight. We were completely shaken up. We went to get our rental from Hertz. Our friends were having major trouble with renting a vehicle for all of us. The agent could not find the reservation. During this time the building became empty except for a few of us. The manager had all Hertz agents evacuate the area into a conference room. At that point we heard there was a shooting in nearby terminal. Our friends were on the kiosk with an agent on a tv. She was rude and it took forever to figure out. The kiosk should have been shut down.

I used Hertz in Australia and prepaid the rental. There was a one way charge quoted at $A300 (Aussie dollars). I queried this in advance and they said it would be $A300 plus 10% tax. In reality they charged me $A626 and refuse to discuss or correct this. I am still pursuing this with them. The standard of car provided was also poor with lots of dents and scratches. Not good. I won't use them again.

The Economy category at Hertz appears to be a Chevrolet Spark which does not conform to this category for other Priceline cars. HOWEVER, even so, the car offered by Hertz was an ugly bright yellow car and the counter person STRONGLY dissuaded us from taking this car because of its condition, size, and SAFETY concerns. We were pushed to get a larger car (even above their "compact" category), but the prices were so outrageously high over $30.00 per day, that we had to settle for a compact (Nissan Versa), which was an additional $20 per day, but with some effort and crying on my wife's part, we wound up getting it for $14.00 per day. The car was dirty, scratched up, had high mileage and smelled terribly. This was one of the worst car rental experiences we've ever had. We were definitely ROBBED on this.

My daughter rented a car and returned it on time but the local branch was too lazy to pick up the car from the location where she was told to drop it off. They then charged her almost $80.00 in fees. It took 10 phone calls and then me getting involved to get the funds back. This should have been a one call resolution not 11 calls and 6 days to get this complete. We will NEVER EVER rent from Hertz again!!!

Buried under the innocuous "read this before you pick up your car" it states that you can't hire a car with a debit card with this company... You can with Europcar, Keddy, etc. Lost my deposit and I'm locked out as a customer for life (like hundreds of thousands of others)... A bizarre business plan! The others must be happy! I'm back with Europcar. :)

I rented a car from Hertz in west Babylon N.Y. Even though I had a reservation they didn't have my requested car, no full tank, and a dirty car. But I could let that go. The problem is, a week after I turned the car in, I get a charge on my credit card saying I ran a toll booth. Number one, I don't have a EZ pass, so anyone knows you have to go through the cash lane. After I told them this important fact, they said if I have a receipt for the cash toll, I could get my money back. I said, "SCREW YOU." Who the hell gets a receipt for a cash toll. They can keep that money, but I will Never use their cars Again. Now I feel Better???

My name is Angela **. I am 45 years old. I am writing to make a complaint about a car rental company taking advantage of my good nature, abusing my business credit card for their own financial gain and not giving me the insurance on the vehicle I needed at the time of service and trying to charge me an exacerbate amount of money for rental car charges on a daily rate and to have simple car insurance on the vehicle that I rented on a daily basis. I paid overall to rent the vehicle. I am using $391.00 to rent a car from Saturday, Dec. 31, 2016 to Wednesday, January 4, 2017 at 3:00 PM. That is ridiculous and the rental car place refused to give me car insurance and told me that I would have to cancel my contract but they would still have to charge me an extra $200 just to put car insurance on my vehicle. All in total I would spend on a rental car from Sunday-Wednesday is $591.00.

My car smelled like smoke the entire trip and made us very nauseous! Before we left with the car I explained to the rep that I had requested a smoke-free car, and I kindly asked him what he could do to make it right. He just plainly said "nothing" and shrugged then walked away. I tried everything I could to get the smell out with no success. My first time renting with Hertz was a major letdown. Not to mention it took FOREVER to get my car once I arrived, despite having made a reservation. Even when I called to file a complaint the lady seemed indifferent. The company gives off a lazy attitude.

I rent a car in France when I was there through the internet. When I went to get the car I had problems with my credit card, then I offered to pay in cash. They did not accepted money (I don't believe). So they said I could not get the car and walked away. Today I have read my credit card account and they charged me! It is called stole, if they did not rent me anything even I showing that I can afford for that, WHY to charge me if they not wanted to hire any car?

I bought a car from Hertz in Phoenix AZ on Bell Rd. The first clue should've been when I asked for a Carfax and was told that they would "get one to me". Long story short I bought a car from here. The car drove well for about a week before I noticed issues with the steering. I called and spoke with a manager who assured me that I could just bring in the car and they would fix. Well everything but that has happened. I have never been late on my payments but now almost a year later and 4 service calls later... the car is barely driveable. Issues range from steering issues to brakes not working properly. Mind you the manager told me that these issues were fixed the first 2 times. I later found out that the car had been in an accident but I was never notified of this. My calls go unanswered and meanwhile I'm still responsible for a car I'm afraid to drive. I've place a call to the corp office about 2 weeks ago... still no answer. Please avoid them at all costs.

While at Hertz car rental at Tallahassee airport I was returning the car and filled up with gas. They later charged me $60.00 extra for the gas on my credit card. I called Hertz and said that "you charged me double what it cost to fill up and the tank was full." They said "sorry. Nothing we can do." I will never use this car rental again and I told friends and family also not to. I believe they train their employees to cheat customers.

I have been with hertz now for 15 years only for status which really means nothing. As a weekly traveler getting around quickly is important. I have been so blindsided by using one company that I have missed the boat! The Hertz system is falling apart quickly. As I am sure some high profile consultants have told the overpaid CEO that here is where we turn the company's profits. I along with several of my weekly travel friends are all leaving your POS organization! Even having discussions with your employees who are upset with your company. Issues: waiting in line to leave rental centers sometimes for 30 minutes during rush hours, limited staff at key locations, Garbage cars at local edition facilities. I am done with you people. The rules keep changing everyday and we're sick of your business tactics. I will figure out another way to use my 12000 rental points but I am sure there is no other way than to rent your cars on your agenda, not mine!

I booked and paid for a rental car and insurance for my 20 year old son who is active duty military with Hertz through Expedia. I was told by Expedia that Hertz charges a fee for drivers under 21 but with a military ID the fee would be waived. Not only did Hertz not waive the fee but they charged him for additional insurance. Both Hertz and Expedia have refused to issue a refund for the 189.00 fee. I paid Expedia 397.00 and Hertz charged my son's card 584.00. That is 981.00 for a Toyota Yaris for 5 days. A 20 year old soldier can defend our freedom but gets cheated by companies that operate in the free country he helps to provide.

My husband is a Hertz gold member. We booked a car on November 8th for our December 26th trip to St. Lucia. We found out several days before our trip that a manager at Hertz in St. Lucia had canceled our reservation. Hertz never notified us about this change. We found out when double checking that we had the car we requested. My husband contacted Hertz on several occasions and we never received any help, despite our long-standing relationship with the company! Despite assurances that a representative would contact us to resolve this problem, that never happened! The representative we spoke with an hour ago basically shrugged it off. “Nothing we can do, don't know why that happened!” No offer to try to find us a car. No offer for vouchers in the future! This is clearly a business that does not care about their customers!

My wife needed a car for several days on our last trip to Chicago. So, being long time renters through Hertz (gold, like forever) she made a reservation to pick a car up at the downtown train station. She arrived and was told there were no cars available (the expected returns hadn't shown up), NO CARS. When asked if there were any other cars, either there or at other locations, she was told there WERE NO CARS. After an hour of wrangling with them, they told her they were going to cancel the reservation.

I went to pick up the car which I had reserved online and it was 2 days before Christmas. When I got there, the clerk didn't make eye contact the entire time. Went out to get the car and started cleaning it while I was sitting there. The car had just come off of the car hauler and it was filthy. The manager came in and told me he was going to give me $10 off if I wouldn't mind taking it dirty (on the outside) because they didn't have the car wash available due to the holiday. I said I would take it. I got in the car and apparently they had the window open on the car hauler because it was incredibly dirty on the inside as well. Splashed mud all over the dash, the seat, the ceiling, everywhere. I took my coat off because I didn't want to get it dirty. I will be sure to not get a car from Hertz again due to the poor customer service.

Last weekend we picked up a car in the Orlando airport. The customer service agent was very friendly. When we returned the car on Monday evening, the attendant said the car smells like smoke. My friend and I immediately said, "We have never smoked a day in our lives and there was no way we smoked in the car." In addition, I was told by another agent that the $200 credit card hold would only remain on my card for 24 hours. It has been four days now and it's still pending. I will never rent a car through Hertz again. I don't know how long that $200 hold will be on my credit card and if they try to charge me for smoking in the car, I will really be mad. They have lost my business forever.

My husband rented a car at Hertz in Gainesville. He was told the insurance would be a total of $17. When we got to our destination we checked and found out that they had stolen over $200 for the insurance, lied about our approval (he signed nothing), and when we called them on it they lied and said they would not refund unless we brought the car back which we could not do as we were 14 hours away on our vacation. Furthermore, the receipt they gave us was so arranged in such a dishonest manner as to totally trick us into believing that they only charged us what they said they would (and not what they did).

I clearly confirmed with the sales representative when I picked up the car that I wanted the fuel coverage. When I returned the car, they charged me $100 for fuel. When I called customer service they told me I was responsible for making sure their sales reps did their job, I. e included the fuel coverage. The entire rental process was chaotic. Worst car rental experience ever!

I reserved a car from the Woodbridge, NJ location. An hour and a half before I was supposed to pick the car up, my phone rings. It's Hertz, to inform me that they had overbooked the reservations for x-mas week & there were no cars available in the whole northeastern region. They gave me a customer service number, which was only automated. No help. I called another number I looked up, & the representative apologized, but told me the same thing. No cars available!! So unprofessional!! I had reservations for the next 10 days, that was all planned around this rental car. I've called numerous rent a cars & everybody is booked for the holidays. They waited til the last minute, & destroyed my trip. Beware, DO NOT rent from Hertz if you actually NEED the car!!!

I rented a car to make a 13 hour drive to visit my parents for christmas 2016. When reserved with Orbitz I requested a compact car comparable to a Ford Focus which I have rented in the past. When I got to the rental location all they had were tiny cars. The person that waited on me said that's what the company considered compact. He said I could have a yards which smaller than the Hyundai accent that I got. This is a SUB-compact class. It is not comfortable. I knew it would be small but I was expecting compact not less than that. The car was not very clean. There are stains on the seat and the mirrors were streaked. Also I had to get my Dad to add windshield wiper fluid. It was empty and I desperately needed it since I was in a colder climate where the roads had been salted.

I've been a Hertz Gold Member for several years through work. I book in advance so the car is always ready for me and I don't have to wait in any lines. I just read my name on the board next to my vehicle spot and drive out of there. Hertz is rarely ever the cheapest rental car service. I only use it cause my work pays for it. The Hertz reward program is not that great. I've used them so many times that anytime I try to redeem my points, all these crazy fees basically add up to what I would have paid, usually more, if I would have used a cheaper rental car company. I had several free days worth of free rentals points, but yet I was still going to pay hundreds on all these crazy fees. Hertz said it was the airport charging these fees. I am happy with the car always being ready and great customer service, but if you are the occasional car renter I recommend a cheaper service.

I rarely complain about anything or write any reviews, but this incident pushed me over my tolerance: I was a frequent "Gold Plus" renter at Hertz (spending between $5-10K a year on rental Internationally) until yesterday when I was going to pickup a car at the airport as usual but was told I'm on a "Do-Not-Rent" list and couldn't get a car. The lady at the front desk told me there was nothing she could do aside from calling a couple of phone numbers to try to resolve the issue.

The car that I was renting kept having mechanical lights popping up the second day after I had the vehicle. I notified the office and their reply was simply "Oh must need an oil change." You think that would have been taken care of before the car was rented to me. After I returned the car, without notification Hertz deducted $206 out of my bank account after 3 months! I contacted the company and they claimed they I had received two speeding tickets, but never received notification of the speeding tickets. After Adam at the NE Cedar Rapids location was extremely rude and played dumb, he gave me a 1-800 number to dispute the speeding tickets.

We recently traveled from Seattle WA to Phoenix AZ. We rented a vehicle for the 2 days through Priceline. The charge was 99.05. When we reached the Phoenix airport and retrieved our vehicle at Hertz, all we were there for was to pick up the vehicle we ALREADY paid for. The transaction was done through video chat. The employee on the video chat APPARENTLY sold us insurance (which we already paid for) that we had no idea we were purchasing. This was VERY manipulative and WHO pays OR charges someone over 140 (not including insurance already purchased through Priceline) for insurance for 2 days? Do they represent the insurance company? And do they have a license to sell insurance at this capacity? We looked at the total that printed out at the kiosk. It said 249.00.

Booked two rental cars through Hertz for Christmas week. Just found out they made a mistake on the paperwork and we have one car but the other one we can only get 5 days later. We were doing a road trip around USA. They have completely ruined this, and kept me hanging on the phone for 45 mins from the UK, offered me 20 dollars discount. Shame on you. Please don't use this company.

Shortly after our car was totaled due to a head on collision we were told by our insurance that we need to obtain a rental car from Hertz or Enterprise. Lucky for us they both have locations on Washtenaw Ave in Ypsilanti Mi (close to our home) so we decided to talk with both. Our experience with the Hertz rental agent was the most unprofessional and disappointing customer service we have experienced in a long time. It was clear we were a bother and he was not prepared to work. His computer shut off and playing on his phone we asked him if he had any rentals available we were not picky. He rolled his eyes, laughed, and replied "You must be joking right? It's 3:30 on a Friday, I have no cars and you're supposed to wait until your insurance calls to reserve a car."

My car was backed into and the other persons insurance required that my rental car come from Hertz in Canton, Ohio. The order for a rental was placed three weeks before it was needed. I should have known when they showed up a week early with the rental just how incapable this business was. Today when the rental didn't arrive I called to find out how late they were going to be and was informed that they couldn't fulfill the order today and wanted to know if I still wanted them to find me a rental. I explained I was stranded since my car was taken to the repair shop and that I needed the rental immediately and the unfriendly, uncompassionate person from Hertz could have cared less. He claimed he had one of his girls call me one time earlier in the day.

I have a few issues and I think you need some info. First, the length of the rental. State Farm rented the vehicle for us on the 6th not the 5th. I and my wife were in Nashville on the 5th and I was with Mark ** (the State Farm agent) when he rented it. Second issue, the animal we were standing in your place with the dog and it was never mentioned to anyone about the animal (which was in my wires arms the entire time) plus the reason they rented the vehicle for us is because our truck that was supposed to be ready was not and all of that was explained, 3 witnesses. Third I returned the vehicle on the 29th and I realize it was after you had closed but it was there. I called at 930 on Monday morning and told the person working that the car was there and that I had put the keys in the passenger door pocket with the rental paper and locked the car.

My daughter was hit by a drunk driver and I had full coverage insurance so I rented a car. Upon its return about 3 weeks later I abruptly discovered that Hertz took 500 dollars out of my account. They said that I smoked in the car (but I did not) because they found what looked like ashes on the floor so they had to have it detailed which cost 300 then they overcharged me for another week that I didn't have the car and said they would refund me 195.97 (still no idea how they came up with that since car rental was only 3.50 per day for me). It has been close to 6 weeks since I returned the car and I am still fighting them to get my money and now they say they only owe me 87.00 but I still can't seem to get that back from them either. I will NEVER EVER RENT FROM THESE PEOPLE AGAIN!!! Terrible customer service if you ask me.

I rented a car from Hertz on Monday and I got a flat tire Tuesday afternoon. I called the company's emergency line and was assured by the agent that a tow truck would be on the way because there was no spare tire in the car. I wasn't upset or worried then. I understand that things happen. The agent told me that a tow truck would come in 16 minutes. 30 minutes had passed and I got a call from AAA (a tow truck company) and the woman on the other line said that there was a delay and the truck would come in 20 minutes. 40 minutes came and no call or car. I was very hungry and decided to grab McDonald's which was 3 minutes away. I even called AAA before leaving the car and I pressed 0, hoping I'd get to talk to someone. I got an automated machine saying "unfortunately no agent is available to assist you at the moment." I figured they'd call me once they arrive and see that I was missing.

I was in an accident and the insurance of the person who hit me set up a rental car with Hertz. I was told by Hertz and the insurance company there would be no cost to me unless I purchased insurance with Hertz. However, when I went to take possession of the car and sign papers, the Hertz employee informed me there would be a $50 hold on my checking account until the car was returned with no damage and a full tank of gas. When I pick up the car the tank was not full, but I am now responsible to replace fuel that I did not receive. This has been the worst car rental experience and I will be lucky to get my $50 returned.

My sister and I took a two day trip to Austin, Texas and I booked a Hertz rental through Priceline. When I arrived at the rental facility we went to the Hertz desk and the employee tried to get us to buy the supplemental insurance. I told him "no thank you. I would use my own insurance." He proceeded to say that in Texas car insurance/rental laws were different and that a lot of car insurances do not cover Texas rentals. I had never heard this so asked to pause to call my car insurance company.

We were called a number of times by Hertz to set up rental in connection with collision repair. My wife drives a midsize and we were assured a mid-size was available. My wife arrived to pick up the car and only car available was something the size of a Fiat. She did not feel safe and returned the car. She got something larger. In the course of signing the documents she was in a hurry to get back to work and mistakenly initialed INSURANCE. She never intended to get insurance as our car was hit by another driver and the rental was covered. I spoke to a number of people at the agency and each time said they would reverse the charge $150. Only I got a collection notice and a nasty call. Pissed me off. HERTZ SUCKS!!! Don't Use Hertz!!!

It sounds like I had the same experience as some others that have reviewed on this site. I reserved a full size car through Hotwire for a trip to LA for $22 per day for a weekly rental. When we arrived at the rental location they recommended we go to a kiosk rather than the counter because it would be faster. We waited for almost 40 minutes before getting a video conference with an agent. He asked if a Chrysler 300 was okay and never identified it as an upgrade. Then when reviewing the charge he indicated it would be $40 per day! I said that is not what I agreed to. He asked what airline I flew in on and then said I qualified for a deal that gave it to me at $25 per day. I agreed.

I don't think this company even deserves a one star. They do not have a good customer service, and they nickel and dime you without any explanation. It is a highway robbery, and I will never rent with them again. I booked through Hotwire, but ended up getting charged by Hertz all over, and when I called them, the lady on the phone just hung up on me, for no apparent reason. Wow, I said to myself. They have just lost another customer. On top of this, I was charged an extra day, just because I was a few minutes late returning the car, due to heavy traffic at the airport. Wow! Expect no mercy from this company.

I am writing you all today to tell you about the worst rental car experience I have ever had. I flew into Melbourne FL (MLB) and had a rental car from Hertz for 2 days (around October 20). The entire experience was a bad one. The representative at the rental counter (who I assume was also the location manager) immediately after finding out I had flown in 1st Class tried high pressure tactics to get me to upgrade the vehicle and buy all optional insurances. To the point where I almost canceled the reservation and went to a different rental counter. After getting to my car and opening it up I noticed it smelled funny inside kinda like smoke but not quite the same smell. I was in a hurry so I just continued on my way. The inside of the car (namely the back seat) was stained or dirty.

I rented a car from Hertz from Glasgow airport and returned the car to Edinburgh airport in the UK. I picked the car up in the pitch black and returned it in the pitch black. No one walked around with me to check the car (on pickup or return) and they said their usual disclaimer "if you see any other scratches let us know". Hard to do in the pitch black.

Purchased a compact rental for 10 days on AAA. When I got to the rental counter, the on call manager was very rude!! She said that they could do nothing with my reservation, that they did not have a car that size. I have had this happen before, and I would usually get an upgrade. Here, they refused and wanted to charge me over 800 more for a full size car. I talked to customer service that got my rental down to 435... still up from my initial rental charge of 210. Also, they charged my card an extra 200 that they did not tell me about.

I reserved a 7 passenger car on 11/12/2016 for 11/23/16. Get to the place to pick up car only to be told there was not one available and I had no contact information but I received a confirmation email about my reservation being ready. I spoke with a so called manager named James whom was the worst manager ever and was very rude and not concerned, only wanted to push me off the phone by hanging up on me and not calling me back and when I called back put me on hold for 10 min. This was not acceptable!

I had reserved a rental vehicle through Hertz who I had used in the past. I did my sign in online and was all ready. My vehicle is being repaired so I needed a car. My son dropped me off. The young man there acted like he had no idea what he was supposed to do. He told me they had no vehicles yet so I waited. Thirty minutes later he told me he had a vehicle but the tire was low and had a leak and the check engine light was on. What??? Then he told me he had to put a $200 deposit on my credit card that would stay for 7 days. I told him I never have had to do a deposit unless using a debit card and never when I used my credit card. He asked "What's the problem? You don't have enough credit on your card?" That's not it. I do not want a deposit on my card if not needed and not for a week after I return a vehicle plus if I am going to rent a car I should not have to air up a tire myself or worry about mechanical issues.

Hertz Tucson International Airport, car was not available. Picked Chrysler 300 gave me a Buick Regal. When I would not accept the car they would not refund my money, told me I had to contact the "Third Party", Expedia. Also charged an additional $320 US for insurance and other fees. Rental ended up costing me over a $1000 Canadian dollars.

I booked a compact car (5 seater) with Hertz but I got a small economy car (4 seater). We were 5 people traveling. It caused a great inconvenience. Moreover, the fuel tank wasn't filled up which I brought to their notice and then they filled it up which caused so much delays in my travel. Now after 15 days, I received another toll charge on my card which I don't believe is correct. No one answers the call at customer care and call gets disconnected often. This is highly unprofessional service. I have used all the car rental services available and this is the worst experience I had.

I'm an authority on renting vehicles. I rent approximately 3 to 4 times per month for 3 days at a time for business. I am normally an Enterprise customer but their rates were extremely high recently so I decided to give Hertz a chance. Boy was that a horrible idea!!!! First of all the associate helping me tried to give me a yellow car. I explained my work requires discretion and a yellow car wouldn't work for me. His solution was an "upcharge" to another vehicle class. So that wasn't a very good start. I reluctantly agreed to the extra fee and away we went. The vehicle I was given was fine except the inside was dirty and the windows looked like someone puked all over them.

Don't use Hertz. True, cancellation policies are stated online. Why have policies like that if you cater to the public? I reserved a car for 3 days and the next day my daughter who I was going to visit, said a neighbor would let me use their car if necessary. So I cancelled just outside of 24 hours. They kept $50 of my money! Had I called WITHIN the 24 hours they would have kept $100. I thought calling soon was helpful and convenient to them so they could rent out the car. The people on the phone said nothing to me about it (because it was stated online). By the way it said online they MAY charge a fee. That's how I read it. I didn't rent this car on some crazy whim! Now I am glad it was cancelled because I will never pay them another dime of my hard-earned money. My recommendation - use Uber to get around. Or don't be a planner - don't reserve until you absolutely have to. Let their cars rot on the lot.

I had a rental for a week with this company. I needed to extend my reservation. They charged my card $500 and treated me very rudely in front of all their other clients. They refused to extend the rental. They left me stranded at the airport with no transportation. I would not recommend this company! Thanks Jeff.

I found a $88.45 mischarge in my credit card account after 20 days renting the car, listed a lot of toll pass crossing I never went. I called and emailed but they only refund $4 admin fee!!! Never use Hertz again, stay away from it!!

My experience with Hertz at LAX was virtually identical to that of Nate of Marblehead at Newark. I paid Priceline in full. When I picked up the car I also was directed to a video kiosk. I never requested an upgrade nor did I agree to one. When I was billed $182 I thought Hertz may not have received my payment through Priceline. When I received my Amex statement I noted Hertz had been paid twice so I disputed the double billing. Hertz had the gall to claim the second charge was for an upgrade I never requested. Sounds like my experience wasn't an isolated one and leads me to believe this may be a systemic practice of Hertz. I wonder how many people pay without realizing they've been overcharged. My next step is to complain directly to Hertz, but I'm not optimistic based on Nate's experience. I will report back if I have any luck. Otherwise, I'm resigned to filing a consumer complaint through the CA Attorney General's office.

As the victim of being hit by another person and subsequently being sent (by State Farm Insurance) to Hertz as one of their preferred providers--I was directed to get my temporary rental car at Hertz in Franklin, TN. I was instructed by State Farm Insurance that EVERYTHING was already taken care of and that I needed only to bring my driver's license and a credit card to be used as security for any incidentals and/or damage. I was ASSURED that Hertz and State Farm had all the paperwork and all the details already arranged. I signed their 4.5 font rental agreement that they had already prepared and took the rental car. When I returned the rental car I was hit with a $336 charge for an insurance policy that Hertz provided.

Hertz met my price. I picked up the car at Tampa airport, left the airport, figured out the AC controls and was suddenly enveloped by the stench of cigar smoke. After the car sat out in the sun, the pervasive smell worsened, it was literally nauseating. The response at the airport upon return of the vehicle was that they would remove the car from the rental pool. Hertz response was a voucher for future use... not likely!! No response from Priceline!!

I rented a car for two weeks while on vacation - since I have insurance coverage through my own insurance and the credit card I used for the rental, I declined any supplement insurance offered by Hertz. After returning the car, an additional $765 worth of insurance was charged to my card. After several calls with several different customer service representatives, it was finally stated that it was charged because the online profile they created for Hertz Gold Plus defaulted to accepting insurance. They stated that it didn't matter that I declined when making the reservation, that the online profile is proof that I accepted the charged. I am obviously very disappointed and won't be using Hertz again. I am following up with the credit card to dispute the charge since they already offered me coverage.

I made an 8 am reservation for a Hertz rental for 11/01/16 thru 11/08/16 as I had an extremely important meeting that day at 10 am. The rental agent was 10 minutes late opening the location. He proceeded through the process and was about to give me the keys when he stated the registration on the vehicle he was renting to me expired the day before. Shouldn't this have been known before now? It's now 8:20 am. I impress upon him that I have an important meeting that I can't miss. He goes to the back and brings a Ford Focus that he says "it has some plastic hanging, but it is safe to drive". I ask him again "is it safe because the front bumper strip is missing."

My husband & I have been long standing consumers of Hertz Car Rental Agency beginning in 2015, which my husband rented from Hertz almost every weekend for out of town travel for which we paid out of pocket. On August 19, 2016 at approx. 9am we arrived at the Tampa International Airport Hertz location. We called to confirm the details of the rental the night prior to our arrival as there was a discrepancy in cost between the online reservation and the rental agreement email, the location reported a cost of $70.29 and the email noted a cost of $29.73. We were assured by ** that this issue would be resolved for pick-up and an email would be forwarded to the location.

I contacted Hertz International to rent a car for our trip to Ireland in Sept. 2016. I was quoted a price in euros and dollars, and I called to confirm the price 3 times. When we got to the Hertz counter in Shannon, the cost was $428.40 more than the estimate. When I called to complain, they sent the charges to Shannon to "investigate". Four weeks later, the charges were considered appropriate. When I called customer service, I was told, "We don't handle customer relations over the phone." My only other option was to email or send via USPS my complaint. No one could explain why the charge was more. Get a copy of your quote in writing. Better yet, don't use Hertz.

After being a loyal Hertz customer today when trying to pick up a car I was told because I booked online and paid in advance that I would have to sit in the lobby for 21 minutes because I was early. I used their service, not their site, but because I paid in advance they cannot help me until 530 because I did not list it as 509. I now had to wait in line all over again at an airport because of this company's strange actions.

From the min I walked into Hertz I was completely unsatisfied. Boardman Ohio location the associate was terrible, and very unprofessional. Aside from the ridiculous 200$ deposit required (that I am still currently waiting to get back), there was a note in the car that I must have the car cleaned out before returning!! That I would be charged if they had to clean the car. What a joke. I will never ever ever ever use this company again. Pretty much ruined my vacation.

The wide introduction of vst in new cars has been covered widely in the press for their whining sound and non mechanical use of belts to replace older 4 + speed transmissions. Failures and problems are rampant. In addition the replacement of new coolant is being studied for heat and fires. Also, an issue with lack of spare tires leads to frequent road service calls.

I recently rented a car from Hertz at the Newark Airport. Paid for it through Priceline. When I got there the Hertz people told me to use the video Kiosk. I did and got my car without a problem. However, when I dropped it off they charged me an extra $85.00 stating that I received an upgrade. (I rented a full size car and they gave me a Chrysler 300. They call this a luxury car, which I had no idea.) I was never told about an upgrade, upgrade was never mentioned in our conversation and I did not agree to an upgrade. BEWARE of this tactic because a few friends of mine said the same thing happened to them. My guess is that the agents are getting a commission if they upsell you to an upgrade so there is a bit of sleight of hand going on. I complained and they offered to give me back 50%. So this is the second half of the Hertz shenanigans. I refused, I will not pay for something I did not agree to or was not made aware of. Thank you.

In July 2016 I hit a deer. My car was in the shop for 18 days. I rented a car through Hertz, paid for by my insurance carrier. A few weeks after the car was returned I received a statement saying I was charged for $56 in tolls and service fees. I called Hertz explaining I've never been on toll roads. It was explained that once you open the box that holds the plate pass, a daily service fee is attached along with a toll from Philly. I had at no time during my time in this vehicle has I gone there. My 11 year opened the box but closed it right away which apparently triggered the service fee to accrue daily. My money was finally returned after having to go through our local Hertz team.

I'd like to say first off I would never rent a car from here ever again. Worst experience ever. I was referred by my insurance Company State Farm after my 2017 brand new car was wrecked by a Hit and Run Driver. Upon picking up the rental it was scratched all over. The interior was stained and had cigarette burn holes in Driver seat. Car smelled terrible. Was told this was all that was available to come back in morning. The next day while driving this car noticed front end made loud noise and pulled to the right and WE also realized they gave us a car with Bald tires.

Hertz on La Brea was in a rental bonus program with Lyft. Lyft required me to do 65 rides and Hertz was to pay for the rental. However, when I got there, Hertz still charged me 206 dollars for the rental. The Lyft Advisors promise that Hertz will pay me back, but Hertz never did. I have called over 20 times and shown up in their office and they keep promising to send me my money back.

While I do not mind paying a fuel charge back to Cape Town I do not agree with Hertz turning up at my property and the drivers informed me that they were on way to Cape Town International airport and then to take other vehicles to the Cape Town depot. Cape Town international airport is in a different direction to the Cape Town depot. Why should fuel charge for collecting and delivering of other vehicles to a separate destination to be used by Hertz staff in their working day. This hire vehicle was filled to the brim and then some more. Some twenty minutes before collection and I live less than one kilometre from the garage. Hertz depot Cape Town from my house is only 41.5 kilometres. The mileage shows 67 kilometres based on your invoice and the difference between the photograph I took of the vehicle's mileage just before it was collected. It is not about the cost but the principle.

Made a reservation for a rental from Hertz. Was told I could rent a Toyota Corolla from the Tampa, Fl. airport on Sept. 9th, and would be returning the vehicle back to the Tamp, Fl. airport on Sept 16th, 2016. I was told ref. my reservation that I could pick the car up at the Hertz counter, in the Blue, and by terminal 12. Upon arrival, no Corolla was there for us, I was told that I was in the wrong location and that I should be downtown picking up my car. I explained I was told to pick up the car at the airport and return it back there.

I booked a car from Hertz and when I went to collect they asked me to wait one hour to get the car because the category I booked was not available. When I insisted to process the agent said he will process but then he said "no car for you because security test fails." That was the joke of the year. I own my house for years and my credit score is the best. So insist him to re-enter my details. I noticed him entering my details wrongly as he was ignoring some letters. I had no option other than book from next Avis counter. So technically agent can reject your booking if no car available and they say a reason as well. Such a horrible company. Never trust them.

I have rented from Hertz twice and both times were a complete mess. My first experience was in June and my second in August both of this year. The nightmare began when I noticed "Toll" charges on my credit card even months after returning both rentals with no explanation. Calls to Hertz went unanswered or they would put me on hold for at least 20 minutes before I hung up from the frustration. Till this day, four months later, Hertz is still falsely charging my credit cards for "Tolls."

As a business traveler I have been renting Hertz as a President's Club member for a few times a month and established a sense of a price point for rentals lasting 1-2 days each. Visiting my son during his college's Parents Day in Atlanta over the weekend of Oct. 21, my assistant booked the rental, as she has done the previous 50 times earlier, on Sept. 1st, and my wife and I arrived to pick up the car. After 31 hours and 99 miles of usage the bill was handed over to me was $340.05. I took a Delta flight out of Newark for $160 per person each way, so clearly this was out of whack or something must have been wrong.

I Rented a vehicle with HERTZ RENTAL CAR End of March 2016 for Two weeks in El Paso Texas Airport Hertz office location. The purpose to my rental was to enter Mexico, Ciudad Juarez as my husband was being process for legal residency of the United States. I made it clear to the rental car clerk that I would be in Mexico the entire time. For that I had to purchase a Mexican insurance coverage that Hertz Rental offer me, as my Geico Insurance would not cover me out if I was outside of the Country.

I still have the most terrible experience. I went there on June 27 to rent a car with my full coverage car insurance, and they ask me for my driver license and one credit card. I asked the guy name, Ramon **, he is a real thief. "Why are you asked me?" And he just told me that is for a company's regulations that he only will charge my car insurance. He just told me lies so I spent with the car 26 days because I have full coverage car insurance. So I return the car on July 23 but he told my insurance that I return the car on July 25, he charged my car insurance for 695.00, but this is the beginning he also charged my credit card for 701.01. And they do not want to return the money. I will take them to the court soon. Please do not rent a car from Hertz Insurance. They are thief. I am writing from Massachusetts.

This is the worst car rental company that exists. They have a terrible, fine-printed cancellation policy, extravagant change fees, and terrible customer service. If you have travel plans and want a little bit of flexibility, choose any other car rental company. I made a reservation via Kayak and was not notified at any point that there would be a cancellation fee. At the last minute, I needed to change my pick-up location and day due to unforeseen circumstances. I simply wanted to change the reservation but could not, so I canceled it. After I hit the "cancel" button, Hertz notified me that I should read the fine print regarding the cancellation policy. At no point before I canceled the order did they notify me that there would be a cancellation fee.

My first mistake was waiting until the week before my travels to make a car rental. I hopped online and searched for cheapest price, found two sites that offered pretty good deals. I made one reservation that didn't require pre-payment and then another one I found later required prepayment so I paid for that one because it was cheaper. The day I picked up my car, I went to the Hertz office and firstly had to wait WAY TOO LONG and when I was serviced the guy said he saw two different reservations and asked which one I wanted to go with. I told him the one that was prepaid and cheaper. I signed my stuff pretty fast (I was in there for over an hour and just wanted to get on with it) and left, enjoyed my week then returned with the car. I made sure to get there as soon as the office opened just to avoid the wait, but others had the same idea so again, I wasted an hour waiting to be serviced.

I have much to say about Hertz Inc. but the main information I want others to have is that the counter representative David ** charged me with fees I did not ask for and covered it up during the sign in by making me feel he was doing me a special favor like upgrading my car and taking my request before my appointment time. When I questioned the fees he got short with me as if I was unintelligent by not understanding. He also lead me to believe that the extra amount was a deposit and would returned at the end of the rental time. It was not and I have paid about $115 more for my rental than I should.

The quote I received from Hertz was for $338.28 for 1 week and one more day. I ended up paying $397.85 because I returned the car ONE HOUR late. Had the car for 8 days (and 1 hr). The daily rate for my extra day was $31.57 which was included in the original quote. The charge for ONE EXTRA HOUR was $24.00. There was also an additional surprise fee of $4.00 for because my Frequent Flyer # somehow appeared in their system. I do not remember giving them that number though, and it was NOT included in the original quote. Surprise, surprise. Somehow, the $24 and the $4 added $59.57 more to my original quote.

I recently rented a car from Hertz which contained a toll booth box in the dashboard. Well, today I received a bill for $30.00 along with a letter stating I will ALSO be receiving a letter from California Highway for a "violation of the toll." When I spoke with the agent, I was told "the box does not work in at all the toll booths." I told her I felt having the box in the car was misleading if you don't notify the customer of that major detail. She of course disagreed. I have never written a review but today I was upset because I could have paid $10.00 in toll fees and now I may be paying close to $45.00. ALL HERTZ had to do was communicate to its customers. I'm not going to even mention the outdated GPS system in the car. Gheez... STAY AWAY people.

I rented a car in Hertz South Africa Johannesburg in September 12th and while we were driving we lost one wheel cap (first on left side). When we delivered the car in September 17th we told about it and the guy who was receiving the car asked us to write in the car return note about the wheel cap lost. One day after this we receive an email explaining that because the car damage claim they'll start an investigation and while it doesn't finish they will debit the card with the FAP cost R8000 (South Africa currency). I know that one wheel cap is much cheaper than the amount charged for the claim damage and I'm really waiting for the investigation end and the refund of the additional amount charged.

I rented a car at Houston International Airport for 2 days. My total including insurance and taxes was for 147 dollars. I was charged for 210 dollars and when I called to complain they said it was taxes. I told them to review my reservation which said it included tax and insurance. They didn't bother and just said they would not return the money. I am so angry because they are not even complying with their own reservation and conditions. I find it impossible to believe a company this big is not serious at all...

They gave me a Kia Soul 2016. Crappiest car EVER! I placed my keys on the bumper while I put my suitcase in the trunk. I had an early flight and wanted to leave extra early to avoid traffic. I shut the trunk and my keys were closed in the bumper??!! In a frantic I looked for the trunk release button. HOLY CRAP, there isn't one!!! I googled it to see where it was and everything I saw said there isn't one!!??

Insurance claim covered rental car, charged my card for their insurance when I opted out, and wanted to use my own insurance, while my car was being repaired and being paid for by the other guys insurance. In order to get rental they forced me to put a 50$ hold on my credit card, they charged my card 510.00$. Liars and cheaters, taking advantage of people and using insurance claims as their easy way into your pocket, and stealing your money. Hertz Rental Car Auto Center, San Bernardino, CA RIP OFF Thieves. Zero tolerance for fake business deals...

Recently rented a car from Hertz in Ft. Myers, Florida for a one day business trip. My company has extra insurance for car rental so I denied the additional coverage. The counter agent had me initial & sign that I was denying "said" coverage. When I returned the car at the airport I was given a recent which I had no time to inspect as I had to catch my flight. Upon returning home, I noticed I was charged double the amount I should have been and I was billed an additional $52.00 for the day for Uninsured Motorist, Loss Damage Waiver & Liability Insurance Supplement.

My complaint is about Hertz Rent-a-Car - State Farm Insurance company's preferred rent a car company. Unfortunately, my vehicle (2010 Mustang) has been in a repair shop since Aug 3rd due to an accident. I immediately rented a car from Hertz for transportation. Due to a previous Hailstorm that damaged a lot of cars, my preferred repair shop was extremely busy and to date has not been able to finish the body repairs.

Buyer beware. I’ve experienced a horrific rental experience recently with Hertz overcharging me for unauthorized amount. When I arrived at the reservation kiosk (line to talk to an onsite agent at LAX location was too long), they gave me one car to choose from even though my reservation is the Standard 2 or 4-door car. They gave me a Kia Optima. When I asked if there were other cars to choose from in the same category, they said Toyota Camry. Hertz never told me that there will be a Vehicle Upgrade charge of essentially double the amount of my reservation. Kia Optima and Toyota Camry should be in similar standard category for most other rental car companies. I rented one from Alamo with 6 cars to choose from in the same category.

This was the year we learned that Hertz is a terrible rental car company. Normally if we have a rental car need we just take the cheapest deal available, but no more. We will never rent from Hertz again. It began on a family vacation to Norway this summer. We blithely picked up our pre-rented vehicle from the Oslo Central Station Depot. My husband, jet lagged and not aware of the currency exchange rate at that moment, asked for whatever insurance was needed to cover the car in the event of an accident since our US car insurance does not cover European car rentals. He trusted the agent was giving him what was needed.

I reserved car several days in advance. I rented a one way from Enterprise. When I got to Hertz they laughed and said they did not have any more cars. The people in Marietta for Hertz were disrespectful and did not care I was stranded in Atlanta. This caused me to lose a lot of money because I could not conduct business. Very disappointed with many calls to toll free number for assistance. I never got response.

I needed a rental until my car was repaired. State Farm booked my rental with Hertz and so a couple days later I drop my vehicle at the repair shop. Hertz picked me up and we head to Highland, Indiana on Indianapolis blvd (prior to me getting here I was told I'd be fine with my debit card) so I'm thinking great. Not one employee acknowledged me entering. There were 5 staff with one, finishing up with a customer... then someone finally speaks and I proceed to give her (a red head with a Bob) my debit card and driver's license. She said that she was sorry and that we cannot accept a prepaid debit card... and that it has to be linked to an actual account... I made it very clear to Hertz over the phone that my debit loads once a month and I had cash. They said no cash accepted either... but that I'd be fine with my debit... failing to inform me that I have to have a bank account in order to rent a car with them.

I rented a car on the 08/21/2016 Rental Agreement #** and returned it on 08/26/2016. When I returned the car I had the tank full which the attended marked on my ticket and said I should let the counter know and they will take care of it and I wouldn't be charged for a full tank of gas. That said I went inside the terminal and the counter girl said she has to get a approval. I said ok and waited then I was told it will be all taken care. But checking my credit card account I realized it was not taken care so I called customer service and I was told that the ticket was still open. Mind you this was after a week returning my car. I called after a week later, got the same answer that we are working on it.

Hertz rental car and more....I'm very upset with Hertz. I rented a car for 2 weeks and I returned the car late with no gas.... I know they charge you for gas at their rate which is fine. I had to return the day by 6 pm, when I got there it was 6:30. Yes I was 30 mins late. I drop the car off, put the key in the return box. A week later I was charged almost $5,000. If you pissed them off and return the car with no gas they hit you with these types of bills. This is wrong. I have heard stories that I am not the only one. This too the car was not involved in any accidents and yes I admit it was a half of tank. I expected them to charge me for the 2 weeks and gas and believe it was nowhere near $5,000. They get away with doing consumers that upset them and hit them with a bill like this. I'm contacting the Attorney General of Florida to look into this.

We rented an economy car from Hotwire for $93 for a two day rental in PHX airport. The provider was Hertz. When we were talking to the agent, she said the car we rented did not have a trunk and would we like a different car. We agreed on one that was $115.60. We thought that price was instead of the $93. When I checked my credit card statement, I thought we were double charged. I called customer service, and they said no that was in addition to the $93. The agent who waited on us was very sly and did not explain that we would be paying so much. She knew we were economizing. We are senior citizens who have been taken advantage of. We will NEVER rent from Hertz again and we will tell our friends about our experience. Of course, when we were leaving the airport, I did not know all of this. It wasn't until I checked my credit card online.

I travel all the time for work, so I have rented lots of vehicles. I usually try to avoid using Hertz. They always try to upsell/scam. Many times I feel like I am dealing with a used car salesman. They pressure you, speak to you like you are an idiot, and always manage to sneak in extra charges/fees. If you do call with a complaint, customer service doesn't seem to care, and you will not be refunded a dollar. No thanks, never again.

I had to make my travel plans on an emergency basis. When I picked up the car, I asked about whether there would be any problem if needed to extend the reservation and I was assured there would be no problem as long as I called ahead. The original reservation was for Sep 30 to Oct 3. I called to have it extended to Oct 5. I actually started online - can't do it that way. Went to online chat, couldn't do it and given the main number for Hertz. Called and was told the additional two days changed the rate and the additional charges would be close to $200, for the Hyundai Sonata which has a normal daily charge of $40! I was directed to call the rental location and they could look at the rate. I called them, and was told the same thing, and directed back to Hertz. That call ended in the agent talking over me, and hanging up on me, after being told to call the location and talk to a manager.

Hertz refused to honor a confirmed reservation at their location, 646 Thompson Ln, Nashville, Tennessee. The representative stated that I was "out of luck" as he personally felt a confirmation reservation only meant he'd hold the car for 30 minutes. It took me 2+ hours to get another car, and so far Hertz has done ZERO to make this right.

My car was hit by a lady who was driving a rental car from Hertz and had paid for the extra protection plan through them. This has been the biggest nightmare for me. It has now been two month of fighting every step of the way. I have missed work to deal with this. I have been treated poorly by everyone at Hertz from the insurance agents to the people at the rental car company itself. Every step of the way has been a fight to get them to pay anything let alone to respond to me. I have reported them to the insurance commissioner. But I wanted to warn the public. Not only would I NOT enter a HERTZ location ever again. I know first hand they're ripping people off with their protection plan. The SELF-INSURED COMPANY is there to make sure they don't pay. My advice: Stay far far away.

The worst experience I have had with a company like this. I rented a car for about 5-6 weeks only to be used locally while I had family visiting this summer. I paid Hertz $1153 and an additional $377 when I returned the car. A few weeks later, I get an alert from American Express that a company called American Traffic Solutions was trying to charge $1178 on my card. This happened while I was on vacation which resulted in me having to cancel my card and had no card until I returned home.

I am a Gold member with Hertz and travel every week. This past week was a nightmare with Hertz. On Wednesday of last week someone took the keys off my table at the Doubletree hotel in commerce. After not locating the keys for hours I called Hertz and they told me of the Large charges that would be incurred with the resolution. First - towing of the vehicle due to no spares keys, and second - the cost for a new key of 250. Rented from LAX.

Booked online for one month for $609. Went in to get car and told it would be around $950. Took an hour and many phone calls to get it straightened out and finally got my promised deal. When my 4 weeks was up I found that I needed to extend the rental for one more week and was told it would be an extra $350. I told them I could get a week rental for $177 on their website RIGHT NOW at the same location for the same dates. Got told sorry $350 was the lowest rate I can get to extend, but I'm welcome to book online for $177, and bring the car back in, in order to get the new rate. I told them that I'm bringing the car back in, but going next door to Enterprise for a $190 weekly rate. Should have paid a little extra and gone to Enterprise in the first place.

We are extremely disappointed with Hertz roadside assistance customer service and with the quality of the vehicles they rent. We rented a vehicle last night around 10:00 pm from the Minneapolis airport. The first car offered had dog hair covering the back seat!! We immediately exchanged it for another car. Right away we noticed a very strong and overwhelming awful chemical smell with the second car, like someone emptied an entire large bottle of lemon Pine-Sol in the car. We opened windows, turned the fan on high to get rid of the smell. But, after driving one hour in the chemical smell, everyone in the car became sick.

Rented a car online. 7 day rental total cost $188.43. This is the price we were lead to believe was the total cost. The reason for a week long rental was so a dying father could visit his daughter... before she was deployed to South Korea. After being pressured into "extras" our total cost became well over $600. Which we found out once receiving the bill. Customer service didn't seem to care about our overcharges or our dissatisfaction with the company. *NEVER* rent from Hertz. Customers are only dollar signs.

I rented a car from Hertz September 3 and returned it the same day. Rental counter said summary of rental is $149. But they charged $491 from my credit card. I called - they said "Will verify the return and will make refund." I waited a week and didn't heard anything. Called again, they said the charge is valid and explained they charge for Sunday and Monday (September 5, which is Labor Day). No one told me that they charge for weekend and Holiday, even I returned Saturday. Does it sound fair $491 for an half day (Sept 3, 9:00 am to 9:26 pm)? NEVER EVER RENT A CAR FROM HERTZ!!!

I am a frequent car renter. For work, for vacation travel. On three occasions I have given my business to Hertz, mostly due to tie in deals and specials. I have never felt as frustrated as a paying consumer with my experience than I have on each of these times. Hertz offices appear poorly managed, dramatically understaffed, and full of other patrons who, like me, are having their potentially positive experience ruined by Hertz. My wife and I reserved a full size car from a location in Concord CA. After a near 90 minute wait for service, we were informed that they did not have a car for us. This is common as many other people were having the same experience. Furthermore, my wife and I had the same issue with Hertz not honoring our reservation less than three months prior.

I signed up for Hertz Gold and the service was friendly and fast. No line when picking up or returning the car. They printed receipts and everything was in order. I was not charged anything to the credit card post delivery - totally different experience than Avis at the Schoenefeld airport in Berlin where it took an hour. They were aggressively trying to upgrade me and sell additional insurance and provided a dirty car. At delivery their printing machine was "broken" and I was charged 498 Euros for "damage" after they told me the car was "okay" at checkout. From now on it will be Hertz every time - it is worth the higher upfront price.

I was provided a Hertz rental car from an insurance company responsible for damage to my car. I made arrangements 3 weeks before I needed the car. I told them at that time I am 6 feet tall and they sent a VW Jetta. I could hardly get in, my head touched the roof, the rear view mirror was in the center of my vision making driving hazardous. I didn't know how to get the car started and there was NO MANUAL to provide me any information.

I made reservations online. It stated 15% off or $30 off weekends per day. So I clicked on the link it to me to the reservation page. There was a code already in the box assuming it would be applied. So, I was in a rush. Had an event to attend. When I bring the car back and tell the guy about the issue, says "speak with someone in the inside or call customer service". The line was so long. I decided to call (why did I do that). The customer representative was rude and had the nerve to tell L.A. and NYC is expensive. I rent from all locations. Never have I ever paid $65. not even in Hawaii when I used you guys. Ask if she can find the coupon I'm talking about or check the side ‘cause it kept taking me to book a car. She also said there was no code in there when I booked the car. Be careful renting cars on line from them and hopeful they start training their customer service representatives.

Called them ahead of time to ask what I needed to provide in order to rent a car through them (I had previously used another rental company through insurance). They said I only needed to bring a driver's license and a credit/debit card. When I got there a couple of hours later, they told me they needed to do a credit check and do a deposit fee and swiped my card, and then proceeded to show me what car I'd be using. I asked for a small compact car and they suddenly "ran out of small cars" so he intended on giving me a big, boxy Kia Seol, despite the fact that it was parked next to a small compact Hyundai that was closer to the option I had initially asked for.

I reserved an economy car from the 16250 Midway road Hertz location in Addison Texas. The price was $42 per day, (I'd just sold my car, and simply needed a little car to drive while selecting my new one). I ordered the car and specified my pickup time. I arrived at the store at that time to find that there was no one in the location. I called the location, and no answer. Called again. No answer. Called again. No answer. Twenty minutes later, they showed up. No excuse, no apology. I gave them my reservation number, they replied saying they had no cars, but could rent an SUV for twice the price. I said, the contract specified a pickup and the type of car, and if you don't have that car, no big deal, but the price is fixed at the contract amount.

On 9/16/16, I rented a car for 1 day with Hertz on Loop 323 in Tyler, TX. I specifically told the gent that I did not want the collision insurance and that I would return the car the net morning. I prepaid for the car online: $34 day rental, $23 insurance. That's it. I even filled up it before returning it. I returned the car via the drop box and parked the vehicle in front of the business (in the line of sight of the office directly.) I received my bill, and they charged me for the entire weekend. $150.00 extra for a rental where I had the car less than 15 hours. Daniel (who identified himself as the manager) stated that he personally checked the drop box, and the vehicle was returned on Monday.

Rented a vehicle at Ft Myers airport for a week. Prepaid for vehicle ($114.38) with the understanding vehicle was paid for in full. Picked up vehicle and advised clerk at rental counter I wanted no additional insurance or charges (I actually said it 3X). Got my credit card bill and was charged an additional $97.65 @ $13.95/day. I contacted Hertz and challenged the added insurance charges. Was advised "you signed the agreement."

Our experience with Hertz: We booked a rental car online. Hertz online policy indicates authorization hold to be secured on the card to cover estimated rental charges (from this statement, we were not aware that this was a separate fee above and beyond the rental agreement). Additionally, the online policies regarding additional driver fee and use of debit card was confusing and unclear. We contacted the telephone number for the location, and spoke to a Hertz representative who communicated the following: We do not need to use the AAA membership to rent the card. We can just show the card and as long as we are members, there will be no additional driver fees. We can not use the debit card to join the membership club, but they will accept a "Visa" Debit card for payment. No problem.

Rented a car, got confirmation for total charge. When at rental place in Munich Airport, after waiting an hour in a line, added extra insurance. Got verbal confirmation that the final charge would be the total price + added insurance. Was asked to sign a series of papers under the duress of the long line waiting behind me. I did not realise at the time that I was agreeing to pay significantly more than my verbal agreement with the person at the desk. When I wrote to Hertz they replied 'Too bad you agreed to the total payment,' no other explanations were given. This is outright cheating. I thought I was dealing with a reputable firm. I will never use them again. Do not trust Hertz.

Hertz, I will never rent for you ever again. On September 15 I reserved a car at your Mt. Vernon location. I went to the location, and was forced to wait an hour and half. The reasons why are first your computer system went down, that part I understand, your manager being off site for a hour I cannot understand, since all your hard copy rental agreements are stored in a safe, that only he has access to. Once Andre finally returned back on site, we started the rental process over. My credit card was initially charged $3844 instead of $344, which set off a fraud alert with my credit card company, which I needed to call them and fix. I was not offered any apologies and at that point I stated that you don't care about your customers. All I got in return was just an excuse that Andre was in traffic and he hasn't had a chance to make it right.

In early August my wife and traveled to San Diego. We picked up a car from Hertz at the airport that I had rented weeks before through a travel company and fully paid for that week's rental when the reservation was made. At Hertz, without ever asking me if I wanted an upgrade to a larger car and without mentioning ONE WORD of any increase (to $20.00 per day new charge), the Hertz representative simply said they had limited cars available and would I like Altima. He explained the additional charge was a standard hold or security deposit for the safe return of the vehicle. Tired and exhausted from traveling, I took his LYING WORD and quickly signed and initially the contract which Hertz is now relying on. The best relief the kind thieves at Hertz did agree to was give back half the fraudulent charge. Can't wait for the next opportunity NOT to RENT a car from Hertz.

Please don't ever rent down Hertz rental car. I had a car from them and the tire was on wrong. All the tires said outside except 1. It said inside. How do you put a tire on wrong and the customer service DON'T CARE!

We have triple A and with this if our car breaks down and needs a tow we are offered 24 hours of a rental! Well it was a Saturday and Hertz is not open on Sunday, but we needed the car for 3 days anyway. Well it started off bad, our bank put a paycheck in wrong account and to make matters worse when I went to transfer to correct account I messed up because I was trying to hurry. When my husband walked in they didn't even have a car ready for over 15 mins, they said because they had run our card multiple times they had to keep their line moving so they gave the car to someone else which is complete ** because by that time they had authorization!!! So when they finally got another car in they had no one to clean it and they said they would work at a little discount when car returned.

Not once... not ONE time and not at any point was I told that an extra driver would cost me $100. Not in any of my paperwork- not in ANYTHING. When I called them they just lied over and over again. NEVER, I will NEVER use them again. What a joke.

I made reservations through BenefitHub, I rented the car for 5 days. The rental was going to cost me $180 which I paid and then they said I owed a balance of $44. When I got to the airport to pick up the car they wanted another $200 deposit. I had my debit card on me and I had cash. They refused to take cash. They wanted a credit card. Because I didn't have a credit card they wanted to cancel my reservation. I was traveling with my brother. They wanted to put the reservation in his name. Charges more for a new reservation which was $309 with a $200 deposit. We are not rich people. We were not on vacation. This was family business. The representatives were very rude and mouthy. They charge me $100 cancellation fee. At this point I didn't want to deal with someone that was so rude.

I had to take my van to a collision repair facility for a body repair. They arranged a rental car from Hertz for me. I didn't have a rental car coverage through my insurance. But they agreed to give me a State farm discount. They agreed to rent it to me for $18/day. I dropped off my Van for repair on 5/24/2016 and drove home with the rental car.

I picked up the car for a long leisurely drive from Brisbane to Sydney via the country over a week or so. Soon after I picked up the car the central entertainment unit broke down so for the majority of the long drive over the week we had no radio or media player or none of the advanced features of the car. We called Hertz breakdown so there is a record. They also dispatched a specialist who sighted the problem but could not fix it (another record). When we returned the car we showed the attendant and again he verified the problem - so another record.

On my list of things to never do again includes renting a car from Hertz. At first the charges seem reasonable, until you get your final bill and it's 3 times what they told you after all the hidden fees, and $10/gallon of gas that they never tell you about. My rental car cost $106 for a week. My charges after the fact totaled $173 in addition. Their charges explained website basically says "here are fees you never heard of".

Hertz is bogus and liars. We rented a car from them. Should have cost less than $150 for three days total amount. They put over $800 charges on our credit card before we drove it off the lot. They also gave us a lower car than we paid for. This is due to the fact that the person at the desk does not speak English. Once we spoke to the manager they took off $400 and we demanded the correct car. Why do we have to look like we are the idiots? Warning never ever rent from them again.

After our last email we never heard back from the Manager... Also, even though we questioned the Florida toll booths to see if we needed extra coverage the grumpy lying agent told us we would be covered and would not have to worry. Our next monthly credit card bill showed a charge of $26 for a toll violation. Do everyone a favor and pass this along to where we stand together as customers and do not rent from Hertz. We the people need to start taking a stand to work with honest and customer-friendly companies, not corporations that are not true to their word.

Recently had a 7 day rental at Hertz Las vegas Airport. Returned a car on Aug. 30 full tank, got a receipt showing my zero balance owing and that the gas tank was full. 3 days later I see a charge on my American Express for over $80.00. After a couple of calls to the Hertz customer service and several emails to the LV airport Hertz office I find out I was charged this $80 because the car needed more than 8 gallons of gas! Bull!

I went through Expedia to reserve a car for when I reached Houston, TX. This was done a week in advance and paid $286 for the car. When I arrived and went to pick up the car, I was charged an additional $385.19, with a $200 deposit. They tried forcing me to purchase more insurance but I am fully covered by my own insurance in any vehicle I drive. Go to turn the vehicle in and the $385.16 went up to $400 because they charged me for more gas even though the needle was on the full mark. While I was driving the vehicle I went through 1 (ONE) toll booth and paid the $1.75 as required. I have not received my $200 deposit yet, and now being charged $29.90 for the toll I paid at the booth. Altogether I have paid these people over $700 on what was suppose to be an inexpensive deal. NEVER AGAIN!

Yesterday I opened a thick envelope with a total claim amount of $8,673.72 for alleged damage to the roof and hood of the rental car - a Toyota Sienna. This includes $842.52 of "Loss of Use" fees (despite the van being perfectly operable!), $1958.11 of "physical damage", $2325.37 of "supplement", a $250 "administrative fee", and a $45 "DV appraisal fee, and, get this, a $3252.72 "diminution of value" fee. Wow. This is the biggest load of BS I have ever been hit with. There are many, many complaints of Hertz swindling but this might take the cake. The damage they are claiming is bogus and did not occur during the rental period.

I will never ever EVER rent from Hertz again and I will encourage all of my friends and family to do the same. This company has been the absolute worse that I've ever dealt with, from the harassment I had to deal with when dealing with Ruben ** at the Pico Rivera location in California, to calling corporate multiple times and getting hung up on, or being told I would receive a call back and never hearing from them again. Being double charged one week and overcharges the next, and having no one contact me or help me figure out what is going on. I'm over this corrupt company and its lack of customer support. Never again.

I've used Hertz in the past, everything has been great until now. My most recent rental provided me an automatic upgrade with consent. I was told I was getting an Toyota Camry, knowing this is a larger car. I only opt-in for a mid-size. I thought that was great as other companies sometimes give you whatever they had without extra charge. When I dropped off the car, I was charged additional $56, not knowing until I got back home. I have been dealing with Priceline.com. They mentioned I opt-in for the upgrade per Hertz, which I mentioned to them it was not true and they never asked me if I wanted an upgrade. I felt conned by Hertz and I rather work with a company who believes in their customers vs their employees/system.

If you've ever driven in Jamaica, then you'll know that the roads can be filled with potholes. Nevertheless my husband and I were up for the challenge. We rented a car from Hertz at the Montego Bay airport and after 1 day of driving we got a flat tire. We were slapped with a bill of $180 for this flat tire and told that it was a "damaged tire". We called for roadside service and they told us there was an extra tire in the trunk and never even offered to have help come or ask us if we knew how to change a flat tire. I will NEVER rent from this company again. It was my first time and it will be my last.

I am a gold card member and personally went to Hertz Vineland, NJ one week before picking up the rental. I personally went back to Hertz 3 days before my scheduled pick up to confirm they would have a car for me. I went to pick up the car and was offered a smaller car which I could not use. Their excuse for not having a car was that the person with the larger car decided to rent the car one more day and they did not have a car for me and that I would have to take the smaller car. I asked them to check other Hertz, not one had a car until the next morning which was too late for me. I had to scramble to find a car for the next morning. I rented from ENTERPRISE which cost me over $400 more but I had no other choice. My vacation started off terribly and I will not recommend HERTZ to anyone ever. They are UNRELIABLE and cannot be TRUSTED.

When I first arrived to rent my car, like any rental company, I was asked to put a card on file for a minimal deposit. No problem. When I did this I made sure to ask if I could change the form of payment at the time of return. Like any car rental company, they told me I could. Fast forward to the day I returned the car. Prior to me getting to the rental lot, my dad stopped by to pay for the car so that I just needed to return it. They took his card information, and after he left, waited for me to get there.

Insurance had to reserve a rental car due to own car needing auto body work & unfortunately they picked this Hertz location. I called in 3 days ahead & confirmed my reservation & pick up time from Autobody. However in the day of drop off, no one showed up for pick up. Upon calling pretended that I had told them a different day & all they could provide me with was a minivan. Desperate to have some way to commute I agreed. When they showed up there was no apology which I ignored. The guy who picked me up (Spencer **) blamed it on Kevin who wasn't on the location. When the rental process started they ran into technical issues & instead of helping me through it Mr Spencer gave me a number to call which wouldn't connect & tried to leave to pick up another customer.

I have been a Hertz customer for about 40 years. In May I rented a car from Hertz Canada using a credit card that automatically provides insurance for car rentals. When I got the bill, it appeared that nevertheless I was being charged for insurance. I made several attempts to resolve this with Hertz, including a chat that was disconnected and a phone call that promised a return call within 30 minutes. After waiting a month, I paid all of the bill except for $200 which I put into dispute. Two months later I finally got a call from Hertz explaining to my satisfaction that I had not been charged for insurance. So I ended the dispute, and my credit card bank sent me a letter indicating that the dispute was ended and Hertz's merchant bank was paid.

I booked an economy car rental through Hotwire and received a reservation for Hertz LAX. When I arrived at Hertz, I was told the car I had reserved was not in stock and that they were going to upgrade my reservation. The agent ran through a number of options and I asked for the car with the best gas mileage. She agreed and processed a rental for a sedan. She said nothing about additional fees accruing or about my original rental terms no longer being valid. The rental fee she presented me with was identical to the one I had paid for so I signed the documents.

Rented car in Switzerland. Got a car with 11 bangs, scratches and nicks. Had car for 16 days. No issues. Credit card charged 620 sf for damage. When I challenged was show a tire with a bump. I believe that it was an underlying issue from the previous incidents. When I contacted them, told tough luck as any damage was my issue, underlying or not. Be very careful with Hertz as I believe that they are looking to overcharge for any reason. Had a poor nick car, got their rental money plus 620 - this car will have paid for itself many times over if they are screwing everyone for the issue and fictional issues. 620 sf could have bought the tires and alloys. They don't play fair. Stay clear or get out your magnifying glass or THEY WILL CATCH YOU TOO.

Their customer service at the counter is appalling! After booking online and prepaying for the reduced managers special, on arriving at the counter I was asked over 5 TIMES to add their insurance coverage on when I repeatedly said NO. It took me getting escalated with my blood pressure rising before the rep stopped... she looked at me the entire time like she was chewing on a lemon! No friendliness... no apologies... no clear mature reasoning about what she was asking and why! Hertz has insurance on their own vehicles....

We rented a car with Hertz in Helsinki. During our staying in Finland, we got a ticket during parking at supermarket where we had bought a lot of goods. "There is a blue plastic label that you should put blabla..." and we even didn't know about this. Anyway... Returning the car in Hertz, I asked a clerk how much it would cost if Hertz pays the ticket and the answer was "there is a small fee". "Small fee" is fine and I left the ticket to them. How much was my amazement when I got the payment statement and found that they charged me for 31 euro of Hertz admin fee while the ticket itself is 40.

I had read reviews of other rental experiences with Hertz, so I was prepared for the credit card hold that basically doubles the cost of your rental. I had no problems with the rental itself. The personnel at the airport counter were very polite and patient, and they explained everything. Initially I was only charged for the rental, but I had read that other charges would come trickling in after that.

Insurance company paid for my Hertz rental car after auto accident. Week after Hertz picked up their car from auto body shop my bank account was charged $125 for allegedly smoking in car (charge is $175 but they had my $50 deposit). I phoned Hertz and advised I am a totally disabled veteran including a quadruple bypass, so no smoking allowed. They did not know who their driver was but positive he didn't smoke. I asked for a supervisor and was told I have no recourse available. Also confirmed employees are paid incentives for additional charges, even weeks after inspection passes and settling the bill, charges are still generated and deducted from your account without notification required.

I rented a car a week ago at Manchester airport (UK), 57 GBP for 2 days, quite cheap, is not it? I am used to rent at Enterprise or Europcar. First time I was renting at Hertz... it is the last time as well. I had no problems with the car, no accident, did not hit anything. When I turned it back to the car rental, the guy saw a small grey mark on the bumper of the car and said it was probably caused by somebody when I was away from the car. I tried to remove it but did not manage to do so. When I touched the mark, I could not feel any damage, except the colour. It was so small that I am not even sure it was not already on the bumper when I took the car two days before. Actually I am not used to check cars carefully enough to detect so small marks.

I made reservation to rent an economy car in Kona. In my confirmation email was written: Vehicle: A66 (EXAR) ECONOMY SPECIAL AUTOMATIC AIR. A6 MANAGERS SPECIAL OR SIMILAR. We arrived at Hertz rental, stayed in a long line (they kept taking Gold Card members without line) and after asking a few questions, taking our driver license and the credit card the agent asked: "How many people are in your party". We responded, "Two". Then she said: "Your reservation is for manager special rates and today we have only vans for this rate."

We rented a car with Hertz in Denver, and we were totally ripped off. The car was already paid for and we declined any additional coverage; with the exception of refueling fee. The clerk just smirked as he charged us additional $29.99 per day in "recovery fee" nearly doubling our car rental cost. We never agreed to it of course, but since the fee was so similar to the price of the car rental fee, we signed the receipt. We were charged extra $441, and Hertz says there is nothing they can do.

Hertz is notorious for charging for fictitious fuel charges. Now they own Dollar and they are now also doing it. Flying out of MCO the closest gas station to the South entrance to the airport is Speedway on the Orange Blossom Trail. It's about 2 miles from car return at MCO. I filled up a Mitsubishi Mirage which is a factory total tank volume of 9.2 gallons. Fuel at the gas station is $1.90 US.

Ladies and gentlemen this company will do anything to double charge you or add hidden fees. Avoid at all costs. Example my estimate to reserve a car was 186. When I received actual bill it was 386. No joke. Estimate charge and actual charge are 2 different things. Beware! Avoid at this time.

Customers renting cars from Hertz, especially, from Phoenix airport location should be more vigilant because Hertz customer service rep on the counter at the airport is there to scam you your hard earn money. I fell victim last weekend when she charged me an additional fee that was even way more than the amount I rented the car from Hotwire.com; Even if told her that I do not need any insurance on the car as my credit card that I used to purchase the rent is a major credit card which, of course, vehicle insurance is embedded in it. I even showed her my personal motors insurance which covers all my moving vehicles I use. She agreed with me on all these discussion yet went ahead to charge me for an insurance I did not want and did not need it. What a shame to Hertz. This is my last day I will ever use Hertz rental. I am using this medium to inform my friends not to rent from Hertz because they are a mere scam.

So for ten dollars less for the pay now I ended up out 50 bucks... There is fine print... you cancel before the rental automatically charged 50 bucks. Never will I rent from them again. Why use a pay now when it costs you 100% of the time if you cancel? 50 bucks anytime after paying up to 24 hours before pick up and 100 for within 24 hours of rental pick up... Dumb!

I reserved my rental online a few weeks prior, which should have made my experience with Hertz easier. When I got to DFW airport I was directed to a kiosk to enter my info, which a agent came on the screen. He said he could not find my reservation, so I showed him my id... and spelled my name 3 times!! Then he found it. He had me swipe my credit card which he charged 278.00 for a rental... which he says then, "I can upgrade you to a Camry for $50 a day," so I said okay. "Your new total is which was $90 a day." I said, "Forget it, that is not what you said." So he went back to my original reservation and printed out my papers to go get my car, and says, "Thank you Christine..." whom is not my name. He hung up, and printed out a car pick up for Chicago... while I am in Dallas.

I was charged $82.92 about a month after the car was returned. When I called Hertz for the first time, I was told it was for "8 gal of gas they had to add to vehicle", I stated the fact that was obviously a mistake, because I made sure car had a full tank of gas, then I was told to turn in receipt of purchase proving gas was added (what if I had paid cash???).

My husband was going away and I needed a car so I would be the primary driver. My husband wanted to pay for this on a credit card that gave us a 25% discount. Since the card was only in his name he had to be primary driver and I had to be an additional driver at $13.50 @ day more. So for $179 I was added as additional driver. I checked with Enterprise a spouse can be added on their rental agreement at no additional cost. I feel this is a way to charge the consumer more fees at their policy. We are Both on the insurance cards.