Hertz Reviews

I am both an American Express Platinum cardholder and a triple AAA member. Those affiliations come with benefits for car rentals with Hertz. I called customer service to see if I could use both the American Express discount rate and the triple AAA benefit of adding additional triple AAA drivers onto the rental for free. After being placed on hold for an hour, a customer service representative picked up and told me she had to look up the answer. She then told me that it would be ok to use both benefits. I still felt skeptical and asked her again if she was sure that I could add additional drivers (a triple AAA member benefit) even though I was using the American Express cardholder discounts.

Rented a car at San Antonio airport. Had two days in hill country to see sights. One day spent am at LBJ ranch. Tried to leave about 11am and had dead battery. Spent 4.5 HOURS getting Hertz's dead battery replaced! Lost our half day scheduled to go to wineries. They credited us $50. That is like a "there, there" pat on the head. Tried customer service and received no satisfaction. I realize the dead battery was bad luck but how Hertz responded made HUGE impression.

One star is more than generous for this inept and unscrupulous location. Fourth of July weekend is an obviously busy time for travel and like many others, I was visiting SLC to visit friends. Being timely is obviously not Hertz's forte. Not only did this location not have enough customer service support for all the people waiting to pick up, they did not have vehicles for all the reservations. This resulted in an hour wait in line and a 2 hour wait for a vehicle to show up for us to use. How wonderful to get off the plane on your vacation and sit at the rental agency for 3 hours.

Hertz charged me about $200 in extras fees and taxes, and now I can't get a hold of anybody to help me out, and when I do get a hold of someone, they ignore me as soon as I start asking questions. I rented a car in Hawaii for 3 days, and my base rate was about $340. The taxes and fees I got charged at the counter ended up being $357, which somehow was more than the rental car itself. Come to find out, all of my taxes and fees were charged based on a $1,500 rental. I spoke with one agent who stopped replying to my emails when I asked her about this.

After a great start to a vacation, I needed to get a rental car for our family to travel in. (we booked this months in advance) When I arrived to the airport, I got to the counter and told the lady my name and reservation number. She then told me that it wasn't quiet ready just yet and I could hang out for a few minutes. I said yes. About 25 minutes later, she called my name and said to proceed to the rental area.

I had several thousand loyalty points and I use several rental car companies as some locations hertz is not available or has very poor service. My rental activity with Covid 19 has slowed or stopped traveling. I then continued my travel only to find out that all my points were lost as the customer service rep told me due to inactivity. Most travel companies are incentivizing by giving additional point and/or giving extensions for Covid 19 but NOT Hertz. I guess they don't want loyal or repeat customers.

On Friday went to an airport to pick up… On Friday went to an airport to pick up my Hertz rental for a 5 day one way. 5 days were mandated because I needed a one way even though the trip could have easily been completed in 3 days. That is not the bad part. Because I am a Gold member your name and space number are posted on a board next to the reservation counter. I saw 39 next to my name. I looked to my left and the line was a block long and I thought great. Nice. I walked over to space 39 and my car was there, clean, shiny and full of gas. After adjusting the seat and then the mirrors I was ready to get on the road. I drove over to the exit and got in line to wait to be checked out. When I got to the attendant and she read the barcode you told me I had the wrong car. Somewhat amazed I said space 39 was next to my name and this is the car that was in that space.

Hertz from Las Vegas didn’t have the car we booked and they literally said “Do you want me to take the car out of my **?” They didn’t do anything to help us and were extremely rude and unpleasant causing us a lot of stressed. We had to go to the other rental car next to hertz and book a totally new reservation. The employee name was Kimmy and she was the worst. I will never recommend this company to anyone and they deserve to be sued because the situation was ridiculous and unacceptable.

I rented a car at the airport which was a little disappointing at first because the car had no windshield wiper fluid so because the line was so long and I would have to get through that again I decided to get it on the way to our place. But the anti freeze was way below the minimum I noticed as well. So after getting to another Hertz rental place to have them fill that, they decided to upgrade my vehicle to a midsize which was way better than the Ford Fiesta I original picked. Then one day during our vacation on a beach rain started to come. I offered shelter to very kind young lady that ended up being a supervisor for hertz. I shared my story and she immediately took my information and had her team refund me a few days. Since hertz has been voted for customer satisfaction I truly believe they are living up to that. So thank you So much to Crystal ** for being so generous.

I reserved a car for a appointment out of town today and I was on my way to get it and traffic was bumper to bumper so I tried to call them and it sent me to the customer care center and she changed my reservation from 8:30 to 9...I show up at 9 and they are dealing with a return, they were nasty to the woman and made a comment about her weight when she left. I sat there patiently listening to this when I finally get ask if they can help me. It's 9:15 by then and they started getting nasty saying I didn't call them because he had been answering the phone and I didn't call.

We needed a large suv rental or full size car rental. Made our reservation online about 2 hours before pickup. We get to the Bush International Airport Hertz location (Houston, Tx) and was told that our reservation could not be honored because it wasn’t made 24hrs ahead. Normally hertz doesn’t give us a problem. I called their corporate office just to see if this was normal protocol, it was not!!. I was then told that they will do that if the location does not have that particular vehicle. We never got an call to inform us the vehicle requested was not available, they are suppose to call and notify you about availabilities... our experience put us in an uncomfortable position for awhile but we managed. I wish I could leave No stars!!

Reserved a car in Aspen Colorado. Confirmed by phone. Agent never showed and had to rent from Avis. "Customer service" tried to argue about cancelling the reservation. Hertz has such poor customer service there's no way to contact them on their website - rent from Avis or Budget or anyone else.

Booked a Hertz rent a car online, for trip to Utah. Got to Utah at midnight, all these people stranded at airport with no rental cars!! Hertz simply gave the booked rental cars away to other people!! Without notifying the people who booked the cars online!

Rented my car originally with my Priceline credit card. Used my Capital One credit card for deposit. They charged both my credit cards for the rental. Customer service refused to correct the charges and left me on hold for 35 minutes. As of right now they are charging me over $1000 for renting a Corolla for 8 days. By far the worst rental experience of my life. I will never rent from this ripoff company again.

Two years ago I rented a car to be picked up in Paris. During my extended layover to Paris I noticed that I made the reservation to begin a day early. I called Hertz to let them know that I was still coming and to please hold the car for me. I figured that I'd be responsible for the extra day but that was my problem. Hertz said that they couldn't do that. They needed to cancel the reservation, make a new one and that would cost me an extra $125 for the new shorter rental. I threatened to cancel the reservation and book with another company on principle. The agent gave me a number to call after the trip and said they could remove the extra charge so I stayed with Hertz.

I rented through a booking company. I specifically chose the car I wanted, trying to save $. The website specifically said the $ amount and when it was all said and done, my total was X. When I picked up the car, nothing was explained to me. They had me sign....and I did. Unfortunately, I was in a hurry and didn't have time to read the fine print. I received an e-mail saying nothing else was due, I had a zero balance. Then after returning the car, I received an additional charge.

I will never rent a car from here again. We prepaid for a car and when we went to pick it up, the man helping us entered in a mismatching credit card and ID when he should’ve had full knowledge as a Hertz EMPLOYEE not to do that. Because he entered it in, we had to call a customer service number WHICH THEY CHARGED US FOR even though it was THEIR employee that messed up. We were on hold for over an hour. We scheduled to pick up the car at 10 and we didn’t walk out of Hertz till 12. I will never come here again, they deserve negative stars. DO NOT RENT FROM HERTZ.

I am very disappointed with the service. I had 2 reservations and out of nowhere both of them got cancelled without any notification and I called customer service twice. First the gentlemen couldn't find my reservations then he found it but didn't have any reasons why it got cancelled just a respond saying that it must have been done online by someone but it wasn't done by them that to just do another reservation and I told him that I tried to do it but that the vehicle wasn't available and he responded with that then I should pick another vehicle that it is close to the one I pick. I picked a 12-15 passengers. One and the only one close enough that they had was a minivan for 8 passengers.

It used to be that I would pay the extra money to rent from Hertz because the cars were newer and cleaner and the customer service was great. Times have certainly changed. The dashboard of our Prius has food smears on it. It was obvious someone had - at best - just wiped the dash with a dry rag. We decided to extend our stay, so I went on the Hertz site and selected that option. It doesn't work and just gives you their 800 number to call. When you call the 800 number you're on hold for a ridiculous amount of time during which a message repeats about every 60 seconds to tell you that you are going to pay more for using the 800 number instead of their website - maddening. Finally, I was told that extending the rental a day costs just about 50% more than turning the car in and renting a new one. So, I did that except I got the new one at Enterprise. (It was clean.)

They advertise open 24/7 and this is not true. Our reservation out of ORD was for 530 am. Several customers were there even earlier with their pick up at 5 am. Staff shows up at 6 and said those are the hours. When we called while waiting were told too bad nothing they could do and no one they could call to help us.

We have never had an issue with Hertz in the past, but we rented a car from them as "manager's choice". I didn't expect much because it was manager's choice. So I paid $584.56 for 4 days of rental for a Nissan Versa that wasn't in the best of shape. We had to fill a low air tire during the trip. When we returned to the airport to return the vehicle, there was no one at the desk. We had parked it in a Hertz rental spot so we put the key in the drop box at the counter and caught our flight home.

Improperly charged for fuel purchase option. Vehicle was in gross condition on the inside. Previous customer blew snot all over the steering wheel and dash. Fails every conceivable notion of cleanliness. I am a Gold member and cannot believe the filth and the attempt to charge me for gas when (1) I did not request it, (2) my profile says I do not want to prepay and (3) I returned the car full of gas. What a complete failure on the part of Hertz.

I had reserved a car rental on line and upon picking the car up at the airport, the agent knowingly added options that we specifically told him we did not want. We made it clear that we wanted no extras. He charged us for a second driver, being my husband. Never mentioned that it was an additional charge per day. We had signed the agreement believing that he abided by our requests. Our bill had doubled in the end and according to Hertz we were out of luck, did not seem to care that their agent was totally dishonest.

I needed to repair my personal and needed to rent one to use. I went to Priceline and reserved a car in Orangeburg Hertz on Chestnut St. There were no vehicle available anywhere in Charleston this week. Drove 44 miles to the Hertz office to pickup the reservation. Then they asked for a "major credit card". I haven't had one since being underemployed after COVID. I told them I had a USAA debit, I was a Retired Veteran and I needed my car repaired and was wiling to make $300 deposit.

I would Never use Hertz again, they kept charging my credit card after I returned the car. I had 1500 pending on my card not able to use it because they have held it up a week and now I'm going on the second week. I've talked with 7 different people and they all said and did the same nothing in the system that I've talked to all these different people and still no results. How does that happen? I am so angry. I'm out of town and unable to use my card because Hertz has it pending with 7 $191. I will NEVER USE THIS COMPANY AGAIN. You don't have this with Enterprise or Budget.

I rented a car from the Hertz in Las Vegas and confirmed I was dropping it off in Auburn, California. When I arrived in Auburn, I found the Hertz there was closed for business. I was told by customer service at Hertz that was where I was to drop off the car. After a 10 hour drive, I was then forced to drive another hour out of my way to Roseville to drop off the car. When I arrived, I explained to the gentleman at the counter that I was sent to Auburn, CA for drop off. Before I could finish he started telling me HE didn't tell me that, and that the location had been closed for over a year. I explained that I was dropping off a day early and that I also didn't want to be billed for the gas from Auburn to Sacramento (I had filled up in Auburn thinking I was dropping it off there). He was INCREDIBLY rude and told me he would "take it up with the CEO at dinner that night". He then proceeded to continue to be incredibly rude, insulting, belittling and dismissive to me.

Please Please do yourself a favor and avoid this company at all costs. If it's not bad enough that there were issues or cars being dirty and I mean filthy covered in pet hair as well as cars not being available even though I had paid and booked a reservation. I had Hertz rewards and had earned over 5000 Points. Enough to rent a car for like a week and a half for free. I haven't traveled really during Covid and was saving my points. Well I logged in today and guess what! Can you imagine my surprise? My account shows 0 Points!!! Hertz stole all my points and claimed they expired. This company is an absolute joke. They are super happy to take your money but when it comes to redeeming rewards you earned they won't even respond to messages and customer service is no help either. This is by far the worst car rental company in the world.

This company can leave you without any car even if you paid for the service already. I booked a car in Seattle, they didn’t let me know about their closing time in advance. They were closed when I arrived there. Nobody in the customer support tried to help. They tried to make me rebook another location with them that would charge me about 600-700 USD more. Horrible experience.

Just finished doing a one-way rental from Green Bay WI to New Bern NC. All was well when returning the car and checking out in New Bern, until I received a new receipt from Green Bay that was just over $60 more. Turns out that since GB is a Hertz Licensee and not corporate, they can pretty much do what they want and determine the final charges. And corporate can't even see their receipt. So as you can imagine, I'm not a happy camper. And I supposedly reserved a Mazda 3 (or equivalent) and got a Nissan Versa. Which did fine on the drive. The counter person tried to get us to take a Nissan Rogue for $20 a day more, but after looking at it we refused and are glad we did.

I reserved a car on 3/39 for a 4/16 pick and paid at the time for a cheaper rate. 2 days before pickup I contacted Hertz to confirm and was informed that they would not be able to give me the size vehicle I had requested. They were offering me a SMALLER vehicle. It was obvious that had I not called I would have arrived at my pick up only to be forced to take a smaller vehicle, which would not have worked, or try to find the size I needed somewhere else. I ended up cancelling and thankful securing another vehicle with Enterprise (for twice as much money). It has now been 22 days since I cancelled and I have not received my refund. DO NOT RENT FROM THEM!!

Hertz Rental Cars will do anything and everything they can to charge customers an absurd amount of money for "very minor scuffs" that they claim are major damages. I would NOT recommend using them or any other car rental company they are linked to and if you are stuck with them, take tons of before and after pictures and videos so you can prove them wrong and show them they are scam artists and charge customers thousands of dollars for scuffs and very minor scuffs. STAY AWAY FROM HERTZ!

Waited 45 minutes while one customer was being helped. The agent kept answering the phone while helping the customer. When we finally got to the agent, it took him 55 minutes to help us. When the paperwork was finished, it took him 15 minutes to bring the car around. The car was fairly clean inside, but the outside was filthy. The front was covered with dead bugs, the windshield covered with a coating of dust we could barely see through, and the tires make so much noise, it’s difficult to carry a conversation. We called to report the tires and we waited on the phone for 45 minutes. When we use Enterprise, it has never taken more than 5 minutes to get checked through. We will never use Hertz again and neither should you.

We had the worst experience renting a car from Hertz. We were double charged for a vehicle & they would not allow a refund. On top of that, our wait time was well over an hour just to pick up our car. The customer service rep on the phone when I called to dispute the double charge was extremely rude & uncaring. I will NEVER rent from this company again.

Sometimes the gas gauge shows the tank is almost full. But, when you return the car they expect it to be overflowing with gas. I wonder if there could be a more accurate system of checking the gas so there would be no bad feeling in customer's mind.

Rented a van from them on a one way rental. The truck was dirty and needed an oil change, when it got dark I had no regular lights. I rented thru Priceline and I wouldn't rent from them again. It is my 2nd bad experience with them.

They are very accommodating and the best workers since they make you feel like a royal. The best rental ever and they provide the best cars and clean too.

If you are going to rent from Hertz, you may want to consider taking several precautions. A quick perusal of recent reviews and you will find dozens and dozens of horrible stories, ranging from being charged for a ‘smoke cleaning’ (when the renter has not smoked), to being left stranded with a broken down car, to being charged for items people did not agree to. Such is our case.

I rent a car from Hertz every time I travel, and occasionally when I put one of my cars in overnight mechanical service. I am a Hertz Rewards customer so I don't have to check in at the desks at airports but can go directly to the rental vehicle and pick it up and verify by security upon exiting the airport that I am the authorized customer. Hertz's employees are friendly and courteous and all services are rendered in a prompt manner, including roadside service. Vehicles are new and in top mechanical shape and have all the modern conveniences. It is a pleasure to do business with Hertz.

I think that Hertz offers great deals. They are lacking in the customer service department when it comes to putting a customers on hold. Overall they are good and I would recommend to others. Their cars are in good condition and very clean. They have good promotions and online offers.

Easily the worst company I’ve ever encountered. Rented a car with less than 30,000 miles that sustained two blowouts during my short rental time. Spent over an hour on hold with roadside assistance and never received help. This happened on a Sunday and I tried multiple office numbers (including the location I got the car from who stated they’d be open on Sunday) and couldn’t get through to any of them. Eventually got my own towing service to pick me up and and drop me off at a tire shop (by now everything was closed and it was late). I had to arrange for transportation back to my home over an hour away at this point. I had the tires repaired and the repairman was floored that a rental car company had sent me out on such bald tires and stated that the axle needed serious repair (my trip had been all on well-paved roads so this definitely was a flaw prior to my rental).

I reserved what is considered a G4 vehicle, a Luxury Sedan, the Cadillac XTS, on the website. When I arrived, I was given an I sedan, which is a regular Luxury Sedan. In this instance, I was given an Impala, an ugly gold color. I was using the vehicle for a funeral procession, and you can understand my disappointment with this. I took the vehicle as it was the only thing they had available. I paid the same charges and Hertz refused to refund me the difference. The car also had cigarette smell when you ran the AC. My advise - rent from someone else.

We reserved AND PAID for the rental of an SUV with 7 seats from Hertz on March 12, 2021. The reservation was confirmed and we were told the vehicle would be available at 10:30 AM on March 31st at the East Philadelphia, PA location (20 minutes from our house). Unbeknownst to me, my wife had purchased the additional insurance through Priceline.

I had a reservation for more than a month and showed up to the Atlanta airport location to find only 1 person working the counter. With more than 100 people waiting. Was told it would be 1 1/2 hour wait.

Incredible horrible service. We booked 3 weeks in advance and also pre-paid. On the day of the pickup, they rented our car to someone else. They said spring break was very busy and just about all cars rented out. We waited for almost another hour for another car to be available. They said they'll get it ready. 20 minutes later we got the car, but it was incredible dirty. There was dirt, sand, and even boogers in the car. Yuk! They didn't even sanitize the car and blamed on short of staff that day. Incredible and flagrant negligent during COVID-19. Worst car company. No wonder Hertz went bankrupt in 2020.

I took the time to schedule a car through the website (paid in advance) I got my verification code and the next day went to pick up the car for the ride tomorrow. Lo and behold when I get there they tell me the car is gone and there is nothing left but another car that will cost me an additional 100. I called support and was told that online reservations are not secured and that this happens. Long story short NEVER AGAIN **!

Hertz used to be the Gold standard in car rental - they were our company preferred vendor. The website is constantly down. We can never log in and make changes/view and trying to speak to someone is a joke.

My flight got changed and I tried to change my dropoff time so I would not have to sit in the airport for seven extra hours during Covid-19... what did they do? Charge me for a whole extra day... 1 hour extra? Full extra day? The customer service kept apologizing in the rudest way yet they had no problem charging me and made sure to than themselves for the poor, poor service.

We had prepaid for the vehicle but when we went to pick it up they pulled the upgrade move and. Charged me for insurance as the "system was down". Charged double. We will NEVER use them again nor recommend them.

This company has the worst customer service I have ever encountered especially the Waldorf Location in MD. Received an uncleaned car during a global pandemic that reeked of marijuana without any compensation for the inconvenience. I was put on hold and hung up on by multiple customer service representatives. I usually rent with Enterprise and Avis and this was a huge mistake I didn’t rent through them this time. Never again will I rent from Hertz. They don’t care about their customers at all. Even after everything and informing them of my terrible experience nothing was done for me. Not only was this a huge health concern but both myself and my girlfriend are government workers and could have been pulled over while using this vehicle. The whole experience was repulsive.

Booked and confirmed and reconfirmed ahead of time. But when we went to airport counter the day-of NO inventory. Out of luck, no apologies. Chapter 11 Hertz Corp owns this outfit in Mexico. Stay away as they'll be out of business soon.

We flew into Las Vegas on Saturday and got a hotel. Then in the morning we were going to pick up our RESERVED car from Hertz. Apparently there was no longer a hertz at the Paris Hotel and we got no warning email or message about our car not being available. There were no more cars to be picked up and we had RESERVED the car about 2 months before our trip. So Hertz stranded us in Vegas and we were supposed to be driving to Many other places but we were stuck in Vegas and had to extend our stay another night and thankfully we had our Parents about 6 hours away so thankfully they were able to come and pick us up the next day. So we are now working with hertz to pay for our second night and some other things. So I don’t recommend renting from hertz because if they would have contacted us we would not have been in this mess. Thanks a lot Hurtz????

Waited in line for over 3 hours to pick up a reserved/paid rental. Missed an important appointment which I lost money on. No one is in the lot to go over vehicle conditions with you do you can point everything out. The car we were given smelled like cigarettes, dinked and scratched up everywhere and a windshield with botched repairs to it. Returned vehicle and was charged a windshield repair fee. No damage incurred from the 2 days of rent. I believe there is fraud going on at these facilities where they keep charging the same fee to others. I encourage anyone renting from them to document everything. Our car was a gold Ford Fusion with Florida plates. If you rent this vehicle and they try to charge this fee it’s a scam/fraud.

My family and I were all packed - ready to go on our 5 day vacation in an SUV were had reserved with Hertz. The reservation was previously confirmed and listed as confirmed on the site and by their CS. Went to go pickup the vehicle and the guy there basically said "Oh. Hrrm. Sorry. We don't have a vehicle for you," and proceeded to walk away. After a few choice words from me, he tried to appease me by saying "Well, I can put you on the waiting list" on which there were already a dozen names. But, they were closing in 20 mins.

Spent 1/2 with a reservation agent "making a reservation". Was told I would receive an email with the confirmation number. Email never came. Called the reservation number again and no record of my reservation. By that time I could not book the vehicle I needed, as none were available. The 2nd agent did nothing else to help after it was a mistake on their part.

I reserved a car at Maui airport, and when picking up the car verbally declined the supplemental insurance. The agent absolutely heard me correctly because she asked which personal insurance I wished to use instead. However, when a receipt was printed when I left the lot, Hertz HAD added a $40/day charge for supplemental insurance, which I had declined. I immediately told the agent in the lot, who said to contact Hertz support. I did, via live chat on the site, message, email to the manager, phone, Facebook messenger, and Twitter. Every single time, the agents were rude and refused to fix the error, instead perpetuating the falsehood that I accepted the charges, which is simply untrue. I finally disputed the charge on my credit card, which resulted in Hertz reporting me to a collections agency, with ZERO notice, 5 months later. The dishonesty and illegality of Hertz's behavior is truly shocking and appalling. They should be shut down.

Never again will I rent from this company. I prepaid for my rental months in advance then they charged e $200 as a deposit when I checked in. On top of that the tire had a nail in it when I took it out of the garage and went flat ( the nail was rusted to the tire) so no one knows how long it's been there. Then they tried to make ME pay to get the donut tire put on... it took 3 days for triple A to come do it then I had to drive back 30 minutes to the airport to trade vehicles where they charged me once AGAIN as well as wasted half of my vacation. Worst experience ever... AND they won't return emails or calls.

I was told that I would be charged only for a day. I asked him dozens of questions just to make sure how it works, after that I booked the rental car. He told me that, "On Saturdays and Sundays, the office will be closed but you can park the car behind and drop the key in the box. You will be charged for two days but on Monday when my manager comes I will tell him to make it a charge for a day".

I rented a minivan from Hertz in Overland Park, KS, in February 2021. After having the reservation for two months, I arrived at the facility to be told that they had no vehicle to give me as it had been returned damaged. I understand that can happen, but I got absolutely no notice. They said I should call around other rental companies, but it was 5:00 and I needed the van by the next morning. How could they not even give me a call to notify me of this change?! After a half hour calling other companies, Hertz finally said they found me a van at another location, 45 minutes away. I had to drive that 45 minutes there and back to pick up this other van. Ok, that's the first reason for the one star.

Hertz advertises that they will pick me up before the rental and take me back after I've dropped it off. I read the fine print in their agreement (attached) but they WILL NOT honor it. I was told "take you home? That an unusual request." I told him they advertise it. He asks if I'm renting for personal or insurance. I said personal and he says it has to be for insurance. I guess they disobeyed the rule when they picked me up, but it was conveniently in place when it was time to take me back. This is 10 blocks from Hertz corporate headquarters. They are fine with this practice of luring people in with FALSE ADVERTISING. They simply will not honor what they are offering. Please read attached photo Hertz Corporate. Show me where it says it has to be insurance rental and not personal. It doesn't. Not legal.

I have never had issues with Hertz until now. I have been a loyal customer but will no longer going back. I rented a vehicle our of PHX airport and the original contract allowed for unlimited mileage. It was a 3 day rental with a cost of $152. We decided to change the return location but the customer service agent failed to explain the full cost. It was my understanding the new cost was going to be a mileage rate from the PHX to the Flagstaff location, not recharging my full mileage on the vehicle. Instead of increasing my cost by about $80, it was over $320 more than the original agreement. It would have been one thing if they were clear on the charges from the beginning but they were not. They never sent me a new contract with a cost breakdown but instead charged my card after the return and I receive my digital receipt a few days later with a breakdown.

I had rented a car from Hertz at the JFK airport location in New York. I rented the car on Friday and return the car on Monday to attend a funeral, first of all I had to take two planes to get to New York which was already exhausting. Once I get there to pick up the car that I had reserved I had to wait an additional three hours to get the car, I waited patiently. I return the car on Monday morning between 2 am and 3am. I thought went fine until I saw a $250 charge on my credit card. I called the company to see what the charge was all about. They stated it's for a lost key, I then explained to the company I did return the key to the employee that was at the front desk that morning. I gave the time, and the date I returned the key and suggested for them to pull the video footage. How can I be responsible for a key that I gave to an employee? And the crazy thing no one seems to care or is trying to help me resolve this have issue.

Worst rental company ever. This experience has been a nightmare with Hertz and I will never rent with them again. After I picked up my vehicle it worked great for a day. Then the check engine light came on and when I called they told me I had to take it to the airport to exchange it (40 minutes away). Or I could call the roadside assistance number (called and sat on hold for an hour and nobody ever answered). I am now stuck with a car with a check engine light on that I do not feel safe driving and they will not resolve the issue. Do not rent from Hertz.

This has been the worst customer service experience I’ve received at any company. No one in support has been able to help me. They have no record that I’m even calling in. At this point, I feel like I’ve been scammed. I reserved my car through Hotwire for 12/4/20 - 12/7/21. That’s three days with an estimated total of $132. When picking up my rental, it took an hour before I was able to speak to someone. She told me my car was unavailable, no problem. I selected another option in a booklet. I was offered additional coverage and was told those three days including the rental and coverage would be about $175. Not bad, right? I waited outside for another hour, waiting for one of the employees to pull up in the rental. One hour.

I had accident and the insurance. Booked the car. They to sale me extra insurance. I refused it. I have fall covered why should pay for it. They try first to add extra insurance to contract. I said no then guy he said, "We waved it". After one month I been charged $1173.03. The insurance pay daily rate.

Awful customer experience. Notified Hertz of damage to rental car caused by a third party while parked, and provided the insurance information of the party at fault on the same day. I had to pay 4,400 immediately. It took dozens of hours of work and six months before I received any reimbursement for this. Hertz took no initiative to follow-up on this with the insurance of the at-fault party. They ignored many emails. They sent me a less than full amount for reimbursement, which caused me a lot of work to prove that they reimbursed me the wrong amount, and more ignored emails and lengthy delays.

Awful. My daughter had a confirmation number from hertz. When she went to pick up the car at the airport, there were no more vehicles. The money was taken right away but refund is not for 7-10 days. Run! Don’t use this company. My daughter was left stranded at the Lexington airport with no car in 30 degrees. There was no solution. No help. Awful customer service. A lady made pretend she was the supervisor. Run. Priceline wasn’t much better

I will never do business with Hertz. They took me for a joyride then had the audacity to say it was my fault. I so happened to get into a car accident and at the beginning it was not tender, not loving, but they seemed to care. And then stuck me with an outrageous bill.

Toya at Jacksonville International Airport refused to rent to us a mid size vehicle due to being under 25. Anywhere on the website INCLUDING the Jacksonville International Airport Location states we could rent a mid size vehicle. We also got on the phone with Hertz Nationals and they were trying to call her at the desk to tell her to rent to us and she refused to pick up. I understand there are rules you must follow, but this woman was absolutely terrible with customer service. She was rude and belittled us the whole time. She also made us wait 20 minutes for her manager to come talk to us, then after we waited told us her manager now had a meeting and couldn’t speak to us.

I arrived from out of state to pick up my reserved rental car from Dollar/Hertz. To be told they overbooked reservations. Instead of trying to help me they left me stranded. Reached out to Corporate to be told this happens but, "Thanks for sharing with us so we can improve." Way to go.

I reserved a compact car for 1 way travel from Crescent City, CA to San Jose Airport. Upon arriving the local manager asked if I wouldn't mind transporting a damaged car to the bay area for repairs. It was an upgrade; I didn't care what the car looked like, so was happy to oblige. Showed the paperwork to the agent at the airport (showing previous damage), all seemed OK, she offered no additional paperwork to me.

I rented a car from Hertz Austin Bergstrom International Airport for a week. The agent told me that the rental would cost $304 including taxes and fees, plus a refunded $200 deposit. She even printed out a receipt upon payment with the $304 total. After returning the car on time and in perfect condition, I was charged $533 with no refund of a $200 deposit. Three weeks later, I still don't have the deposit back.

I was shocked to receive my bill from Hertz car rental and find an additional $400 "damage" fee- When contacting them they indicated it was for smoking and pet damage - I do not smoke and was traveling without pets? I have been fighting the charge for a month and have requested documentation on numerous occasions both in writing and verbally - They have provided nothing. I even offered to provide boarding passes showing I had no pets with me and submit to a blood/saliva test showing I am a non-smoker. Odd I should have to prove my innocence vs. their proving my guilty but am willing to provide whatever they need to remove the charges. On reading other's posts I find this is a common issue - Wow- How can a company get away with charging huge fees without documentation - I am now contesting with the credit card company and will resort to small claims if I have no success there - DO NOT RENT FROM HERTZ!!! NOT WORTH THE FIGHT.

I was quoted a $35 rental. Only drove it 50 miles. They added all the hidden fees and it ended costing us $141! I'm so upset! Never again will I use this company. I believe the lady at the counter added extra charges because we were just getting in off a late flight with two upset little ones. She added every extra charge on the book because she knew all we wanted to do was get out of there. Also, they wouldn't accept cash. I can understand not giving change back because of the coin shortage, but not accepting cash at all is ridiculous. Now Hertz has maxed out my card and charged me more than any car rental I've ever had! As much as I tried to argue the price they wouldn't budge. Frustrating to say the least!

I rented the car in Albany, GA while there on business. I then had to drive to Florida for more meetings. The car was not clean but filthy and the “sanitized” sticker was broken. The (interior) passenger and rear windows were covered with greasy handprints and gunk. The interior front windshield had a thick layer of smoke. I bought Windex and paper towels which were completely black after I cleaned the interior windows. Also, the front driver's tire was low (with the warning light on). I filled it up and the warning light came right back on. I called Hertz and explained that I was driving 4 hours away so this made me nervous. They said they could not switch out the car and suggested I contact roadside assistance to see about taking it to a tire shop to get replaced! I definitely did not have time since I had to be in Florida for an annual business meeting.

I rented a car, using a phone representative, on 10/1/2020 to book at Boston Logan Airport. More than once I told the rep that we may only need the car for 3 days, but it might be 8 or 9. He said I should book it for the entire time and could just drop it off early if we didn't need it all the 8 or 9 days. He then sold me the reservation not telling me that what he sold me changed the requirements and I could not drop it off early. Evidently I had to read the terms and conditions in the confirmation email they sent to me (who does that? I'm a gold member and know once reserved all I have to do is show up and pick out a car).

This company just contacted me and they have indicated they are refunding my $400. What a relief. My faith in mankind is renewed. Wish I could give them a 5, what I went through thinking I was losing this much money dropped it to a 4. Thank you Thrifty for listening.

I'm on with customer service and your local location in Houston TX on Louisiana St. I was called on Thursday by Your representative and canceled for my pick up on Friday that was already paid for through Orbitz. She told me that I had to call the 3rd party to get my money back. After calling Orbitz, the only refund I received was from them which was the collision coverage. I also received an refund email from Orbitz. Here a week later I haven't received anything from Hertz so I called the location today and spoke with the same girl Shay that canceled me the Thursday before only to be told I had to call the billing department to process my own damn refund!!! Again, this is a week later and nothing was told to me about the billing department when she called and Canceled me last week. So I call billing only to be told it doesn't show canceled in the system. It shows rental not picked up!!! Now I have to wait 10 business days for my refund. Hell no!!

We reserved a vehicle through Southwest Airlines. Flew from Sacramento to Portland. Picked up our car at the airport. Two hours in we received a call that one of our employees back in Sacramento was ill and possibly exposed to Covid-19. We had flown up to visit my daughter and grandchildren. Needless to say until we get the results it was not safe to visit family. We had to make arrangements to now return home unable to visit. We explained to our hotel and Southwest Airlines who both treated us AMAZING. We stayed one night at our hotel paying for only the (one night stay) and all other fees were returned. Southwest waived ALL the fees to change our flight. We returned the vehicle to HERTZ just over 24 hours after picking it up. We had reserved the car to use for 4 days. After almost two weeks I noticed I had not yet received any credit from HERTZ.

Rented a car on a 3rd party website for the Hertz Atlanta airport. At the desk, I was told that I erred and the car was at 5750 Windward (questioned but did not fight). After a $56 Uber drive I learned the site written by airport rep closed in March. The posted number was also closed. From a call to 3rd site I learned the car was at still a 4th site, the manager couldn't talk; but the car was unavailable because I was late for the 10:00 pickup (time spent commuting to the wrong site). When speaking with Hetz national line, I was asked, “Are you being sarcastic?” I hung up and called another company. It was worth another Uber fee to use another company.

I had a nonprofit company that I was doing some volunteer work for set up a rental for me through Hertz and Hertz was to bill the company. Instead Hertz has billed me. I was required to provide a credit card in my name for the deposit for the rental in case of damages or if I didn’t return the rental. I verified twice when picking up the rental that I would not be billed personally if I provided this credit card. I also verified this when returning the car. A few days later my credit card was charged. I called to have this removed and charged correctly. I was told by the person on the phone it wasn't their problem and I should have never given my personal card to the person at the counter. I called the nonprofit company who placed the rental for me and verified that they were supposed to be billed for the rental and they would cover the charge.

Prepaid for a rental car and when we arrived they had zero cars available. They assured a refund, and after 14 days and no refund we called. They said no refund was requested, and to wait another 14 days for a refund. On day 28, and still no refund. Horrible customer service, that sounds like they operate in a 3rd world country.

(Context: personally generated $1000/yr plus corporate rentals). 1. Arrive Seattle...Directed to Gold as usual, and the selection of vehicles included cars, trucks, suv's. Not unusual. Grab a SUV, which I've done before a few times. 2. Arrive at hotel to find a vehicle upcharge. Hertz customer service says I should drive back to location to deal with it. (Seriously?) 3. Return car at 1:30PM Monday at unmanned return counter. They email receipt saying car returned Tuesday at 3PM so they could add an extra day. 4. Call customer service. They claim I "paid for a midsize" so the upcharge was valid. They claim to have no knowledge how the Gold aisle works. You choose ANY vehicle. They refuse to do anything. 5. I dispute charge with CC company, which I win. 6. Had another rental at Seattle (fool me once).

I rented a car from the Hertz terminal at Atlanta International Airport on 9/4/2020. The car smelled faintly of smoke but not enough to require a replacement as I was on a schedule and did not have time to request a replacement. There were only three or four other cars available and the line at the counter was fairly long. I returned the car with no damage, keys inside, and a full tank on 9/8/2020. When I received my e-receipt later that day, I had been assessed a $400 cleaning fee for smoking. I don’t smoke. I called Hertz Customer Care on 9/9/2020 to dispute the charge. My wait time was about half an hour but it was two days after a holiday weekend so that didn’t really bother me. When I reached a rep, I explained the situation and was told that the charge must stand because the Atlanta facility deemed it so. I requested and was connected with a supervisor.

Had to return rental to Hertz today. Due to the Storm Beta, I called the 800 number to request I drop off at Pearland (closer to my home) because it was closer and I couldn't get the Hobby Location on the phone. I was told NO, I have to return to Hobby. So I got over there with my autistic son. There was a slight drizzle and water on the sides of the road until I got to Monroe. Others were going that way, there was NO signage as to not being able to pass. So I attempted to do so and the battery of car went out and we were stranded along with other cars.

Reserved a car at Flagstaff Airport for 3pm pick up on 9/12/20. Flight arrived a little past 3 pm. Got to the Hertz counter to find they had closed at 3pm. My reservation receipt says "open until 4 pm". We got no notification from Hertz of this early closing - not by phone, text or email. Called the 800 # and was told "sorry. you'll have to come back in the morning." Taxi fare to our hotel was quoted as $180 (1.5 hour trip each way). All the other car rentals (National, Enterprise and Dollar- who were all still open), said they were booked; had nothing available. I begged National for a day rental just to get us to our hotel that night and back to the airport on Sunday. They agreed to rent us a pick-up truck for 24 hours - $86 + $40 it cost us in gas. Drove 1.5 hours Saturday evening to our hotel. Got up at the crack of dawn and drove 1.5 hours BACK to Flagstaff to await Hertz's 8am re-opening.

Had a rental through Hertz via insurance after getting backed into at a stop light. Upon pick up from the body shop my car was being repaired at, no Hertz person was present but my conversation with the girl before picking my rental up was that all I was responsible for was filling it with gas when I dropped it off. I double checked with the person giving me the keys to the rental that I didn't have to wash the car on the way back, they said no.

I had received email from the Hertz personnel of my written review having been posted. I called back the same Hertz location and inquired again. Staff stated they would not know about the status of the return credit deposit back to my bank. Though, I already knew they would not have known unless they were able to look it up for themselves. Thus, I did not know their policies; but, I was trying to find out the status. If not the status, what was the company formality?

Hertz location on 13205 SW 137th Avenue in Miami, Florida should be ashamed of themselves. This is the second time this location does not provide me with my reservation choice. I reserved a convertible for the Labor Day weekend and once I was there to pick it up, they tell me they don't have it available but "I could rent the Impala!!!" Convertible Mustang does not equal Impala. They assumed because I was there and ready to leave on my vacation, that they had me by the throat. But I did not give them my business and rented my convertible from the Budget a few blocks up the street. The story continues... THEY CHARGED MY CREDIT CARD FOR THE CONVERTIBLE!!! Current status: Still battling to get my refund! SHAME, SHAME, SHAME ON THEM. This business should shut down!

I like the online renting a car, then arrive at the rental car location and basically go to the area assigned to you, pick the car you like, then drive to the check out stand. Show them your method of payment, drivers license and just go. Love this!!!!

I HAVE NEVER HAD A WORSE EXPERIENCE, EVER! First of all let me start off by saying I would rather be water boarded and tortured further than deal with Hertz ever again. I booked a car rental then arrived at the location to find it was closed. Once I contacted them they notified my that the website made an error in allowing me to book at this closed location, then transferred me to another department to "assist" me. After an 1.5 hours of waiting on hold I finally asked them to process a refund, they transferred me again, then that department told me they don't process refunds on the weekend...

When I return the car she told me the money $200 deposit should be refund between 3 to 7 business days but I didn’t get the refund. After nine days I called a customer service. He told me to call my bank. I call my bank and they told me to call the HERTZ customer service. I did not get a refund anyway. Very upset. The customer service was terrible. They don’t care for any of your concern. This is my first and last time.

One of the worst companies I have ever dealt with. I specifically asked if I returned to the car 1 or 2 days early if I would get a refund I was told yes I then get a completely filthy car that kept having engine trouble and the tire kept going flat only to return it and be charged $300 to clean a car because 2 dog hairs from someones shirt were found in the car. Obviously it is a scam company that is only trying to make money and could care less about customers. I will never use them again.

Rented a car in Sanford FL on Rinehart Road. The customer service was great. I rented a fuel efficient Ford Edge and was amazed at the mileage rate that I received. The vehicle was very clean. The manager was very helpful in providing a car that he thought would fit my needs.

We have rented vehicles from Hertz for many, many years and have never been disappointed. We have personally rented various size cars, cargo vans and even a pick-up truck. We have used them for short, two or three day, rentals to longer, up to thirty day, rentals. The vehicles have always been clean and ready upon our arrival for pickup and the rental agents have all been extremely helpful and pleasant. We would recommend Hertz to everyone in the need of a rental car.

Fast and accurate service with great concern for the customer! I can recommend the company with no concerns. I already use them for referrals. Their employees have better than average people skills and are knowledgeable.

The process from start to finish was so easy. I got the car I wanted at a great rate and the customer service was outstanding. The selection of cars is great and prices are usually the lowest around. I definitely recommend them.

I think there are not close enough facilities for getting rentals. And the rates are too high.. For real. Also you should offer discounts for people renting cars for certain reasons that aren’t pleasure. We are renting due to having to drive out of state for medical care for my husband.

How to make the pick up car process painless: The $10,000 question for rental car companies. Hertz is (was) still working on it. Despite having almost perfected the reservations process (including car selection and attractive prices), I still had to wait in line when picking up a car in Las Vegas, for a total time spent of about 1 hour.

Nothing but good to say about Hertz. I use them through a corporate account as well as for personal rentals and service and selection have always been first rate. Even on local rentals from neighborhood location, same story, service has always been great.

Beware if you thinking about renting a car with this company, my experience had one of their cars for 3 days, when I went to return the vehicle, Hertz representative starting making false claims, first false claim was someone had smoke in the car. He was going to charge $300 extra, I confronted him that I don't smoke. There was no ashes nor any smell, after that he said that the car had no gas. I went and fuel the car, and then another false claim the car was Dirty and I need to get it detail and bring a receipt. If not he would charge me $65 extra. At that point I knew I was dealing with a thief trying to take my money anyway he could. I would never rent or recommend this company to any body.

Brentwood, NY. Hertz 2267 Middle Country Rd., Centereach NY. Worst experience ever. Hertz corporation nor this rental shack honor their reservations or care about customer service. Reserved a van in mid July for August 8th. Was supposed to move my daughter's furniture to NC over the weekend and fly back Monday. Supposed is the key word. We get to the pick-up location a few minutes earlier and get "assisted" by the shop manager and tells us; "The van is not here. It's on its way. Should be around 45 minutes. Give me your number and I'll call you." Of course that is not acceptable so we call Hertz.

I've rented car from Hertz at 14500 1st Avenue South Burien, WA 98168 from 07.22.2020 to 07.29.2020. I’ve received station report summary from Hertz stating: UPON RETURN, CAR SMELLED OF SMOKE, CHARGED CUSTOMER AND TOOK PICS. They charged 300.00$. I’ve called the main Hertz office disputing this charge as no one smoked anything inside the car. The main office directed me to call local branch at Burien, WA. I had a talk with the agent who actually inspected the car after return, and he said that he detected a cigarette smoke. This is a completely unsubstantiated claim, since nobody ever smoke anything inside the car.

Have been planning a trip to celebrate my Grand daughter's graduation in NC and booked a reservation with no refunds and must prepay, No problem as the deal was a good price and offered an additional driver at no cost, so I booked it 3 months prior to the trip. One week prior to my leaving for the trip I tried to call the location where I was to pick up the car. Tried several times and recording stated that the location was open but busy so it routed to the main hub, I assume, as that is where I spoke to a rep and tried to confirm the reservation and seek assurance there would be a vehicle and THERE WOULD BE NO PROBLEMS. The rep assured me all is well and no problems would occur. Tried to call the local office again the day before travel and again the recording stated store hours and routed me to the main hub again.

I rented a car and returned it as planned. Everything went well and I was told I would get my receipt emailed to me in the morning so I didn’t have to go inside the airport. Next morning I had a $100 cleaning fee for a little sand! No trash at all, car was clean with a little sand! I did not get the chance to vacuum it and not get the ridiculous fee! Customer service did not work with me at all. I couldn’t talk to anyone, just an email to express my concern and 10 days later an email saying the fee was valid! Do not trust this company, I will never use them again.

My wife booked and prepaid for a Hertz Car for a one-way trip of 5 hours. When we went to the counter, he refused to rent a car because he said her driver's license was expired. I showed him the NC law that extends all expiration dates for five months, keeping them valid for driving. He refused to budge. Basically he told us that "This law does not apply to us." I ended up spending the rest of the day driving so she could get to where she wanted to go. NEVER AGAIN.

I was stuck with my kids at Bakersfield airport because another rental company told me they had a car for me and after making me wait for almost 2 hours told me they didn't have a car available, a wonderful Hertz representative heard my daughter crying and offered us a car rental, we were out of there within 5 minutes. Thank you Hertz!

I reserved an auto online in Destin, Fl. I paid an Uber driver to transport me there only to learn they did not have any vehicles available that day. Corporate found a vehicle an hour away so another Uber trip, $150 and 3 hours later, I got in a rental.

Customer service know nothing about company policies and agreements and could not direct me in any direction so I could extend my rental agreement. Ultimately my rental was reported stolen and police pulled me over with guns drawn and I was almost charged with a severe crime!! Bottom line I was humiliated, embarrassed and unsatisfied whatsoever. Most horrific experience I've ever had in my life. I received the worst customer service I've ever had through any business and my contact person Chantel ** which again her name is Chantelle **. Do not receive any or do any business with this lady. Her and her team of customer service reps are about as good as a box of rocks!!! What all they do is give you run around and numbers that keep you running around. Don't fall for the bull Rico.

No other company asks you for a credit card to make a reservation when renting a car. So you make a reservation to reserve a car and not to waste time when you get to the facility!?? Well no! Not with HERTZ, not only I was outside in the beaming hot waiting for 30 mins but I’ve been on hold for another 30 mins waiting to speak to a representative!! Cause if I left the line they had outside and didn’t pick up the car, why they charged my card????

In December I rented a car and drove it from the Cleveland Airport to the Dayton airport turning it in after hours using a lockbox. I have a receipt from Dayton showing I returned the car. I have evidence that I picked up my own car and drove it home. Hertz continues to try and bill me for driving the car on to St. Louis and turning in day later. Lie #1 in December- "it is under investigation". Lie #2 second phone call- "you will get a call back from a supervisor" (never happened). Disputed through my credit card company- even paid the correct amount. Provided and faxed multiple pages of documentation.

ZERO STARS! Be very careful with Hertz! The "Gold Plus" points can't be used if your spouse needs to travel without you! Booked a car for my wife's travel (For her Dad's Funeral) and Hertz won't let us use the points since they are under my name. ALSO - We can't change the driver to be her. The customer service department was sub-par. First person was certain it could be resolved, but I was randomly transferred to another department (while he was "fixing" the problem). The next department was useless and had conflicting information from the first person. 15+ years as a loyal customer and NEVER AGAIN! RUN AWAY!!!

I booked a car through Hertz for the Labor Day weekend 2020. Due to the Covid concerns the venue cancelled the event, so I cancelled my car reservation. That's when I discovered that hertz was charging me a $100 cancellation fee. That's 25% of the entire $400 minivan rental!!! After many attempts over 3 days to reach someone I was finally able to reach a CSR. I read them the section OFF OF THEIR OWN WEBSITE that clearly states there would be no cancellation fees. The customer service rep said I could try taking it up with corporate by emailing them proof (off of their website!). So I insisted on speaking to a supervisor (who actually told me there was "no one above her"). She read the same page as I did, agreed that it said there should be no fee, but still insisted the fee would stand. Next step calling my bank to have them dispute the charges. Shame on Hertz for pulling this during this time!

I know Hertz is experience some turbulences but same is true for my business (Airline) and so many other. But Hertz should not wonder if their customer move on to other rental companies. Like myself: I am a President Circle Member with over 8000 points, I rented for many thousand dollar a year cars with Hertz. But then I met the staff at Seatac airport!

Hertz cars are used by others but dependable low miles and clean. I would recommend them before a car lot that don't really have knowledge about their cars. They only know the price what they paid for it.

No negotiation on price which is quite reasonable. Very well maintained and guaranteed. They also have a 3 day rent to own program which really lets you get to know the car you are considering. Sales people are helpful and knowledgeable but NOT pushy.

I travel for work. I often rent vehicles. Early on I used Hertz but didn't like the car selection offered to new Hertz customers. I flew to Austin TX for a few years. Near the end of that time I switched from Avis to Hertz for my rentals, since I had a loyalty account upgrade and liked their selection and "choose your own" option. I like trying out different cars. The first few rentals went well. The cars weren't always super clean but clean enough.

Absolutely worst experience ever. We rented a car for a Saturday pickup to attend a funeral for a very close family member being held out of state. We received a confirmation number and the payment was made at the time I made the reservation. I got to the location to pick up my vehicle at the confirmed time and no one was there. They were closed. I could have easily picked up the rental on Friday evening but no one told me they would be closed on Saturday. We were not able to go to the funeral, which was devastating. On top of that I had to call the corporate phone number to get my refund and was told it would take 7-10 days. After the 10th day with no refund I called back to find out the refund was never processed. Now I have to wait another 7-10 days. Horrible customer service, we will never, ever, ever rent from them again and I suggest you do the same.

I rented a car in Sao Miguel Azores from a Hertz kiosk at the airport, things were so nice and people were very friendly, until I return the car, a week later. I returned the car to the same place and I asked for a clean invoice and was told not to worry about, everything was good. I didn't have much time before we boarded the airplane back to Canada. A couple of months later I was given an invoice for a scratched window, which is false. The end thing is, I contacted head office in Africa, the dealer and with no results. I couldn't go back to Portugal and take them to court and they knew that. I will Never Trust Hertz, especially in Sao Miguel Azores. Beware of Hertz.

I was overcharged. Brought it to the attention to corporate and they refused to issue a refund after they issued it to a close account. I advised them that the payment was sent back but no one tried to look into it and make sure I received my money. I paid the overcharged to my credit card company which put me over my credit limit then I closed the account. All I wanted was my refund. Corporate doesn’t care about their customers. They have people working local branches that doesn’t check the cars in a use them for their of personal use. I will never use Hertz again!

I rented a car from Hertz for six straight weeks and I wish that I had picked a different company because they billed me incorrectly and it's a massive headache that is tarnishing my credit (hopefully only temporarily). They billed a card I specifically asked them not to bill, despite me trying to pay my bill several times while I had the car. Hertz outsources their US driver customer service to Thailand and the departments have no cohesion. They insisted I pay at the counter, but the counter was closed early because of Covid. I called them, afraid to leave the car without settling the bill and they said leave a note and promised they'd call to do it in the morning but they didn't and when I called they said call Thailand, and when I called Thailand, they said, call billing and when I called billing, they said your rental is closed, we can't honor our promise to bill you on the card you asked for.

Last fall I booked a road trip to Western US for May 2020. Rented and paid Hertz for a premium SUV for three weeks, PICKUP AT SALT LAKE CITY airport. Virus comes along and I called HERTZ to move reservation, same # of days and same vehicle, to Oct. 2020 dates. Was told price would go from $1500 to $3500 and that's just the way it was. REALLY Hertz? You have so much business you can afford to run off customers. REALLY Hertz??? I have rebooked with a competitor.... REALLY Hertz????

By phone on March 26th I requested a refund for a prepaid car rental and was told that I was eligible for a refund and that it would be applied to my credit card in 7-10 days. 20 days later and I get nothing. Not a word. It's impossible to get anybody on the phone who can or is willing to help. I guess I will have to chalk it up to a learning experience. I will no longer do any prepaid reservations and will avoid Hertz like the plague....(pun intended)

I requested a refund by phone on March 25th for unused days after returning a rental early, and was told after waiting on hold for 36 minutes that it would be applied to my credit card in 5-7 business days. It has now been 14 business days, with no refund appearing in my credit card account. While waiting on hold again today, I attempted to reach them through their website as they suggest when you call. Submitted my question and received message: "500 - Internal Server Error. There is a problem with the resource you are looking for, and it cannot be displayed." So, their customer service section of the website doesn't work.

I rented a car for 4 days. The online rental made a mistake and booked it for 5 days. When I returned it at the pick up location, they said I would have to call cust serv to get a refund. I did and they were rude beyond belief and refused to refund 34.71. I will never ever use Hertz again.

My college student son rented a car to drive from Buffalo, NY to Boston, Ma. at Hertz Rental car at the Buffalo International Airport on Genesee Street. He was charged over $100 a day for a mid sized vehicle. Many hidden fees and trickery at check out by the salesman named Connie. He did not realize until they withdrew the final payment out of his bank account of $495! He thought he purchased the "manager's special online in which he thought would cost $49 per day. He had the car for 4 days plus 5 hours the following day. The total was $495.

I rented a car on the website. It required a substantial deposit since it was a foreign rental. Due to Covid 19 I canceled the reservation. After a couple of days, I did not see the deposit I paid refunded to me. When I went on the website, it was not possible to ask a question, or find a phone number, to ask about my refund. SHAME ON HERTZ. Of course, this is intentional. It is also short sighted. Someday I may seek to rent a car again; someplace more attentive to my needs.

My car is in the shop and have since been renting from Hertz for 3 weeks. I was meant to return the car today only to find out the store is closed as with a number of others. I called on the gold member line to find out how I could return the car without additional charges only to be told my options were 1) extend my rental and be charged for calling in for rental extension 2) call a hertz tow truck to pick up car however, I may be charged for the towing...

The clerk Quisha stayed on the phone on a personal call with me the whole entire check in process. She did not review any paperwork with me and had me sign to get the keys and gave me my paperwork while still on the phone, never explaining anything. She told me my car was in spot 26. And pointed down the parking lot. I had to go back and ask her which direction to go. When I get back to return the car I realize that she had added additional insurance onto my invoice. I filed a claim with Hertz and they told me that I had signed for the insurance therefore they could not reimburse. I asked them to pull cameras to see that she was on the phone the entire time checking me in and they told me that after reviewing my request they are unable to refund my money. Will never use them again and will never recommend them.

We rented a car to pick up on a Saturday. I was running late from an eye appointment and called customer service to ask if my husband could pick up and they refused so I told them I would be about 1-1.5 hrs late. The lady informed me it was fine as long as it was within a 2hr window. We get to the location and they are closed.

I rented a car from Hertz at the CLE airport, and I had a service dog. I explained this to them and was told it would be fine. When I was finally billed from Hertz, it became apparently that they had charged an additional $100 for internal cleaning due to pet hairs, despite the agent telling me it was no issue upon return. Additionally, I returned the car with the gas a 3/4 tank, but was charged the refuel amount for a full tank. When I called them they snidely remarked that they were not obligated to explain this beforehand because it was in the fine print of my rental agreement. Worthless value. Steer clear.

Last year I rented a car in Savannah, GA and had to pay the additional driver fee which was not a problem. A few months later after reviewing the statements my mom noticed that Hertz charged both my cc and her cc the same fee. I tried to dispute the charge five times by sending emails to their customer relations and until today they not contacted me about it. Instead I received five automatic emails giving me a ticket number. I was finally able to contact someone one morning before I went to work only to find out there is nothing they can do to reimburse either credit cards because the rental was seven months out and they do not have access to any information more than six months.

Used Hertz for 7 years every week while traveling for my job. Accumulated 35000 points. Unaware they would expire. Went to use some of them. Was told they ALL expired 2 months ago. They say an email was sent. I did not receive one or would have done whatever it took to keep those points from expiring. Called and spoke to supervisor who refused to reinstate points. After all MY loyalty, they’ve decided they have none for me. This is just cruel.

We booked online with the cost being $118. We thought it was a fair price since we would also have to pay for gas. We were doing into LAX airport and never had been there before so I called Hertz ahead of time to make sure were able to get to Hertz on time and at the right location because we were flying in for my brother's wedding and we were in a time crunch and had to be at a rehearsal by noon which was about an hour and 30 minutes away (we arrived at LAX at 9:30 but still needed to get the rental car).

I was charged for a rental that I didn't rent. I was told by Hertz that I would not be charged. BUT I WAS, Now 7 days later Hertz is telling me it will be another 7-15 days before I can see the refund. My first bad experience with Hertz (spider in car Hertz gave me $30 dollars towards my next purchase) I should have learned. When you call Hertz you can tell that they are reading off a script for disappointed customers!!! (Even the so-called manager.)

I rented a car on Feb. 28. The next day, in the parking lot of a church where I was attending a family funeral, the car wouldn't start. I contacted roadside assistance, who told me it would be 75 mins for a tow truck. Since that was unacceptable and again - I was in the middle of a funeral - I requested a Lyft pickup. Two Lyft drivers never arrived, and I sat in the parking lot for 45 mins waiting. When I called roadside assistance a third time, I managed to get the car started, and roadside assistance advised me they would cancel the tow truck and since I got the car started to drive it to the Tucson Airport drop-off.

I tried to book online and was unable to so I called the 800 number- the first time I called I was told I could not use points, so I waited a day and called back. The second time I called the gentleman said of course I could. My pick-up and drop off times were in the middle of the night due to flight time, and I clearly explained I would be 2-3 hours over a day. The gentleman assured me he put the extra hours on the internal system and I had nothing to worry about. When I got the confirmation it had the wrong time, I called back and was assured the extra time was in the internal notes and I need not worry.

I reserved a car on lone, chose a specific car since it was an option. Car was not available and I was given a vehicle with engine problems. I decided to return the call early after two days. They ran my credit card after everything was already paid in full for an additional $435.00. This was not approved or authorized. They also forged my signature. I spent hours upon hours trying to get this resolved. 4 months later still not resolved. They have terrible customer service. I see a lot of reviews for fraudulent charges. Looks like this is their normal business process, is to take advantage of the consumer.

The biggest problem is I didn't read the reviews. I had a 3:30 pick up time;when I arrived @3:35, no one was in the office, so I waited about 15 mins when the person came inside with about six other people; finally after 45 mins, I was told that the car had to be cleaned inside but not washed because the washer was down; I waited another 15-20 mins, still no car, so I told her to cancel the reservation. I will never, ever set foot at that location again, nor will I recommend it to anyone. Stay out of the ghetto and hire some professionals.

I will not rent a car with Hertz again. I paid for car insurance through Allianz Car Insurance. Hertz charged me an additional $213 for MORE car insurance without my permission. I have called Hertz/Thrifty/Allianz over and over and not one person is willing to help. They just keep telling me to call a different place. I have also emailed all 3 and have heard nothing back at all. I have emailed Hertz multiple times and have not heard anything back. I filed a claim with my bank and Hertz denied the claim with no explanation at all. Hertz isnt even giving me the time of day after stealing an additional $213 from me. I would not recommend anyone using Hertz. I have never dealt with such poor customer service in my life.

Replacement rental at Hertz, you are a second class citizen! My reservation was not acknowledged at all! They said my reservation with Hertz was not valid in spite of having a confirmation number because it was a State Farm rental. Beware!

I made a reservation (Reservation **) via Hertz.com ahead of my trip, the reservation total amount is 634.52 USD. But when I dropped off the car, I was charged 49447.80 Agentina peso, which equals to 827.74 USD. I requested to honer the reservation price, the agent refused and insisted on charging me 49447.80 Agentina peso. I have tried to contact hertz customer service. For weeks, there's no response. What should I do next to make hertz honor the reservation and return the difference to me?

I rented a car from Hertz on 02/12/2020. I have two problems with Hertz. First, I asked the front desk person about tolls when I picked up the vehicle. They said the tolls would be charged to my credit card. I was not notified that tolls would accrue a $5.99 fee per toll through a third party. As a result, I have accrued additional fees unfairly and unjustly.

I rented a car at Nashville Airport for 3 days. They showed on a board that I will pay $2.20 per gallon if they refill the tank. My receipt showed $20 per gallon. Response from Herz; read the description. This company is a fraud!!! Fraud!!!

I would like to share our terrible disappointment with Hertz Car Rental at London Heathrow airport. We rented and picked up an SUV in last week of August last year from the airport and our drop off point was at Southampton. The initial car condition briefing before pick-up by the representative was really slack and we had to tell him that he missed some of the obvious scratches on the SUV. When we arrived at the car drop-off point at Southampton, there was no attendant at the collection office to record our time of return, but only an inspector busy at checking returned cars, and we had to wait.

I dropped off the rental car last Friday morning at the city of Oakland Ca., Marriott hotel. After I gave the car key to your employee, she checked the car. She gave me a clean inspection receipt. I took the paperwork and went to the office. I was in the office more than 30 minutes, and the guy behind the counter gave me a final receipt. The amount is $0 balance because my insurance covered the cost of the payment. I was in this office almost one hour from the time I dropped off the vehicle and got my final receipt. No damage of the windshield was mentioned.

I rented a car from Hertz through Expedia because they came through advertising the cheapest fare for an upgraded sedan. Our flight was delayed and when we arrived to pick up the car Hertz had an old credit card scanner that could not read a chip card and the rep could not manually enter the information into the system. The car was already paid for in full, this was just for the $200 deposit. So I asked if we could pay in cash and she said no. I said, "You already have my card on file and your scanner is not working." We had to add me as another driver for $286 and use my card as my magnetic strip on the back of my card was newer, even though I would not be driving in the snow.

I'm contacting you all because I'm unable to get a manager or representative that could help assist with the issue I had for my recent rental. I had a reservation from 1/17-1/21. The vehicle was defective. Soon after driving to my destination the oil reserve was on 3% and the tire pressure in the rear right was low. I attempted to fill the tire with air which was a temporary fix before the alert came back up. This was the GMC Yukon 2020. When stopping again to refill the tire I fully examined the tire and saw it had a bubble/knot in the tire which is extremely dangerous and could cause a blow out. I was in the vehicle with my husband, son 2 years of age, My mother in law and my sister in law who is 5 months pregnant. I couldn't imagine if that tire were to cause a horrible accident, I could precautions which seems I'm being penalized for with charges.

My two day Hertz Gold rental in Las Vegas went from $46 to $ 150+ when I extended by phone BEFORE pickup. Two emails and four calls failed to get a refund. Harsh and poorly trained phone customer service and illiterate email responses. After 30 years I quit Hertz.

If I could rate 0 I would! Had a reservation at Hertz Shreveport Airport. Got in at 9:30PM, pouring rain out. They told me they were sorry but they had no cars.. WHAT? They see the reservation but no cars are available, perhaps I should come back in the morning or wait a few hours to see if someone returns a car?!! Are they SERIOUS?!!! I was there on business and had no time to waste an hour returning at 7AM HOPING they had a car then! This was just as bad and they were just as ignorant as that classic Seinfeld episode! They did not offer a cab to my hotel or any other means of transportation!

I recently rented a car while out of town of a family business trip. With three days of rain in the area, I notice the cars traction was quite a bit unstable and decided to take a look at the tires. Wow! Bald tires on a Hertz car rental. Really? Yes really... I mean what the hell/there's no or little safety checks on these vehicle's seems to be the case. Like most corporation's are milking it for all they can get. It's what we call Greed. To make matters worst, they want you to buy their insurance in case of an accident to cover their liability. Driving with very worn tire places every person riding in that vehicle through the rental period at danger of injury or worst, in the event of an accident. Here's bit of my compliant. I have not received a response yet.

I want to file a complaint about my recent Hertz car rental. I prepaid online and checked in online but was asked ALL of the same info when at check in by agent which is what we wanted to avoid for time reasons. We were given a SMALLER car than we prepaid and never told we were, never mentioned to us. Had I booked the car we were given (5 passenger), it would have been $49 day but the car I booked was for 7 passengers and $55 day. The agent said that they would just charge my card $200 as deposit for now? Well didn't I prepay? Why are you now charging some deposit? The agent couldn't answer that for me. Is this how Hertz does business, seems very dishonest. I wanted a 7 person car and was given 5 person without mention of it. I am the one who noticed after we drove away - and already off to a much later start for our trip than planned.

I have been a Hertz customer for 30+ years and have used hertz throughout the world. I had set my calendar to a 24 month notification but Hertz changed their expiration from 24 months to 18 months 1/2019. No notification was found in my email messages and Hertz customer representative confirmed that none was sent. I find it totally unacceptable to make such a change to a locality program without customer notification. Hertz Customer Service representative indicated that they could not even confirm the points that were deleted. It was substantial. I support many loyalty programs with hotels and airlines and have never had a problem where they could not confirm an action (points deleted as with Hertz) or resolution to a fair conclusion. Followup response from Hertz CS after a case review was initiated just regurgitated their new 18 month policy. Anybody other than Hertz going forward!

I have rented from Hertz exclusively since 2009. I had a great account points balance, great experiences and rentals. Recently they changed policies to remove and deactivate your account if you do not use it every 18 months or less. We rented Dec 2017 the last time. Therefore my account would be removed in June 2019. At and around the expiring time my pregnant wife and I were moving, building a house and not doing any travel. I had inquired how to "save" my points and our only option was to rent a car (which I was at one point told could be booked for after the expiration date, but later found out that was not true).

The shortest trip I have ever been on is when I prepaid $900 for a car from Hertz and they didn't give me a car. That was Dec 26. The longest I have ever had to fight for a refund is with Hertz. I still do not have my money back as of today, with no recourse any time soon. Don't let these photos fool you. There are THOUSANDS of stories of predatory and shady business practices by this company that leave people stranded or overcharged or both. In my case, they have outright stolen from me. Grand theft in Florida is $300 by the way, far less than what I am out. Save yourself the heartache and do business with Avis and National.

We scheduled a rental for yesterday, but when we arrived at the Watsonville, CA rental office were told that we could not rent a car because we “only” have a “Debit” card. Our Debit card is a VISA Debit card from Bank of America. I used it to rent a car from Budget Rentals in Las Vegas a few months ago!! And, yesterday Enterprise Rent a Car took my Debit Card without any hassle!! Needless to say, Hertz Rentals will never have my business again!!

I had a horrible experience in July 2019. I will never rent a vehicle from Hertz again and will spread the word about how horrible of a company Hertz is. We rented a vehicle through Holidaycars.com, supposedly an official affiliate with Hertz. I had to drive from Toulon to Marseille in France to catch a flight to Montreal, Canada. My flight was at 1pm in Marseille. My reservation with Hertz was at 9am the day of my flight. I was going to return the vehicle in Marseille at around 11am the same day. My credit card was charged the rental price of 78 euros.

Make sure you read everything before you signed lot of hidden liability, this company is the worst. I had to pay over $2000.00 for car depreciation after a car accident. I was never explained to me that an insurance was available to cover the cost. Scam.

I rented a car in Dec 2019. The morning of the return the parking lot was full of returned cars. The representatives stress of the returns was evident and they grabbed my key and said they would take care of it. It took as them over 3 hours to put the return in the system so I was auto charged another day. I contacted the manager and the customer service line to get the extra day reversed. I was never refunded. I will not use Hertz again. Not only for the error but no attempt to fix it. Learned I lesson as well. Never just turn over the keys.

I had booked through Hertz based on my insurance company and AAA's advice. I reserved a vehicle online and paid upfront knowing that the time I was reserving a vehicle for would be busy for rentals. I called the morning of my reservation to confirm. The woman I spoke with was glad I had called. She was in the process of calling all her customers to inform them she had no cars available. She stated “Don’t bother coming down because I have no cars on my lot”. I called the corporate number and spoke with customer service. They had no cars in my area and stated ALL dealers were overbooked. They eventually found a vehicle for me and I was placed on hold to see if a supervisor would honor the price I had previously paid. Call was disconnected and I had to tell the entire story to another representative when I called back. She informed me there were no vehicles available within 50 miles of my location.

Avoid at all costs. We were on vacation, showed up to pick the car we had reserved and were informed they had run out of cars - they could not provide one for us, they had not called prior to inform us, we were stuck. They did not offer to help us find another Hertz location or alternate rental agency. In fact, they told us they were closing shortly (1PM) and would not be available to help.

This is a huge thanks to Gabby, that works at Hertz Sheraton Vistana Villa HLE. I rented a car (Economy Suv) couple of weeks ago for 2 days for my road trip to ST Augustine. I signed for the empty petrol return in exchange of 39 dollars, but I wasn't satisfied with that. At the end of the journey I haven't use all that gasoline, when I returned the car, I spoke with Gabby and she was so kind and understandable that she took care about my issue in a excellent manner. Thank you Gabby! You're Amazing! See you again.

I needed to book three weeks of rentals for a stay in Hawaii. I carefully researched and booked two weeks using AAA discounts. Because I had saved over 3,000 Hertz gold Reward Points over the years I thought it would be good to finally use them and booked a week using their app on my Iphone. I picked the cars and enjoyed my vacation. When I returned home I found out that my points week was not free and that they billed my credit card for the week. I discovered that my 3,000 points only gave me a one day credit of $43.55 and that I ended up paying almost a hundred dollars more than the other reservations that had AAA discounts. The app when I booked using points did not explain that I was only getting a one day discount.

Hertz offer terrible customer service. Be warned - don’t use them! If something goes wrong or there is a problem they are institutionally incapable of helping or offering “human” like support to assist you. Hired a car, needed support so phoned the 1800 number on the rental agreement. Given totally incorrect and misleading information; told to a 3 hour drive, when I arrived the dealer told me it was totally unnecessary. Don’t use them.

We rented a Hertz vehicle in the UK for which our credit card covered collision damage waiver and theft insurance. We made it quite clear that we did not need these coverages again from Hertz, as witnessed by our host in the UK who was present at the time. Unfortunately, we signed the contract without reading it, and were charged nearly three times the rental amount for these insurances. We sent an appeal to customer relations at Hertz, including a letter from our host in the UK, and evidence of our credit card coverage. We received a pro-forma denial of our appeal. BEWARE! Read the contract carefully, as fraud is clearly company policy. Better still, rent from an honest company.

I rent a car from Columbia, SC airport. I returned the car at 7 am. They’ve reported that it’s been returned noon. I was charged 2 times. They have no idea what they are doing. Keep away from them. They are ridiculous.

Gold members for 30 years but will never use Hertz again. They raised our rate when our flight was changed by our airline (2 plus weeks before the trip). We were arriving 4 hours later than the previous flight. I called them and they said they had put an override on the account so that we would get same rate that we contracted for 3 months previously. Just before the day of the flight we got an email confirmation but again with the $500 increase in price. I called again and was again assured there was an "override on our account". I requested an email confirmation which they said they could not do but assured me when we got the car the bill would be correct. It wasn't and no one would do anything. We were quite inconvenienced but canceled the reservation and got an even better rate than our original Hertz rate with Enterprise. Hertz lost a long time, frequent customer.

NEVER use Hertz if you actually want to have nice, stress free vacations. If you enjoy terrible customer service, being scammed and complete ruin your holidays, then this is your go-to company. I reserved a car for Merida, Yucatan, 2 months prior for my family vacation. Arrived at the preinformed time to be told in the airport that they don’t have any fleet. “Overbooked”, “blame it on sales department”, “ I swear we will eventually help you” where some of the phrases the Hertz representative told me and a crowd of frustrated, cast away tourists.

I am writing about the 2nd time that Hertz has failed at our reservation. The first time we tried to rent a handicap accessible van they said that it would be ready for us at the Worcester Park Avenue location. When I got there they showed me the van, it was a standard minivan. I asked how am I going to get my son and his wheelchair in there? They said if you lay down the back seat you can then use some ratchet straps to secure him in. We did not complete the reservation, they said next time don't go online to reserve, do it at the location.

When I ordered the car online, I ordered a sedan and was shown the charges for the 2 days I ordered it. When I picked up the car, instead of getting a sedan, they gave me a minivan, saying it was the only car available. That wouldn't have been that big of a deal to me, but when I picked the car up I declined the damage insurance offered by Hertz since I had my own. It turns out they still gave me the insurance and charged me an extra $120. I called to dispute the charge but since I had signed at the time of pick up they said there was nothing I could do about it, even though I had told them not to give me insurance. I will not be using Hertz again.

I rented a car on Nov. 14. Returned it on Nov 17 (better than I got it BTW). I called HERTZ on the 19th to get the hold charges released off on card. The person at the desk said, "Your reservation didn't get closed out so I waited a few more days for it to get returned." NO BIG DEAL RIGHT... Money was returned then came the better news... Dec 19th my credit card won't work while trying to purchase Christmas gifts because HERTZ charged me 2 large amounts on money so I called HERTZ 10 times. Got nowhere except promises and sorrys, still waiting on a phone call back from supervisors. UNREAL I now have to go back to my credit card company to get the charges disputed..... Crappy company, rent somewhere else. I still don't know what is going on and I have no credit card right now.

Been living in Albuquerque NM for ten years. When Hertz moved in on Lomas they have turned Grove Street into a free parking lot for their overflow vehicle. Tried to talk to the management few times and told. "we have to park somewhere". Talked to APD. Was told as long as a vehicle move each 10 days nothing can be done. I see workers drive around the block and repark to get around the law. I hope no one will use Hertz.

Complete Misrepresentation

I rented a car at Hertz Orlando Airport location from Thu Nov 28 thru Sun Dec 8. When we (my husband and myself) first entered into the rented car, we could smell a strong smoking odor. Since we were in a hurry to head to the in-laws' house for thanksgiving, we didn't return to the counter and complained about the odor to exchange for another vehicle. When we exited at the gate, we conversed with the agent and he assured us everything is checked, so we thought the smell was from some peculiar or weird air fresher. When we returned the car, the agent just hurried us to leave like cattle in a herd and said receipt would be emailed to us.

Additional unauthorized charges added to credit card. Rented a Hertz car out of Phoenix AZ for a tour around AZ last week of November 2019. Part way through our trip a heavy snowfall was forecast. Our rental car was equipped with worn out front tires. Tire wear indicators showing on both front tires. Less than 2/23 inch tread on front tires. As the worn out tires prohibited my travel in the snowy conditions I phoned Hertz from Sedona AZ and requested a replacement car. I was advised the closest agent was in Flagstaff and they instructed me to drive there. Impossible as Flagstaff had already received 2 to 4 inches of snow and is 52 miles away. As an alternative Hertz suggested I shop for tires myself. Following a firm conversation Hertz agreed to locate tires and phone me back. Once new front tires were installed the tire shop presented me with the bill $169.00.

I got in an accident with a someone driving a Hertz rental car. The other party was at blame and since my insurance doesn't cover collision, I had to file with Hertz claims. It took the department two months to even call me back from the initial call made two weeks after the accident. They didn't even provide me with a rental car after the accident so I was without a car for 3 weeks! An absolute mess. Get yourself a lawyer if you ever get in a wreck with a Hertz car unless you want to run around in circles with rude customer service agents.

I want all of you who sent negative reviews about Thrifty Car Rental that it is the Hertz company that handles customer service for Thrifty Car RIP-OFF. They are just as guilty because they own Thrifty and Dollar car rentals and I was referred to them to handle my complaint and they could care less. Boycott Hertz, Thrifty and Dollar. That is how you get satisfaction from a rip off company. They lose customers they then lose money and they will either listen or continue to ignore the complaints and hopefully go out of business. Once again I had to give a star to complete my review; however they deserve ZERO STARS!

We rented a car from Hertz at LAX at the end of October 2019. Even though I'm Gold, we weren't on the board and had to speak to an agent to secure our car. The agent quickly greeted us and was very pleasant. She asked if we wanted to buy the fuel purchase option (FPO). We immediately said no, and I even explained we never use an entire tank of gas, so we had no interest in buying Hertz a full tank when we could just fill it up at one of the many stations on the way back to the airport. The agent insisted this is not how Hertz operates, and we'd only be charged $4.38 per gallon (a good rate in LA). I asked her again to make sure I understood, "So, we only end up paying for the gas we use and not more if we choose the FPO?" She said that was correct. My husband then confirmed with her yet again, because her answer seemed too good to be true.

Hertz in Katy (Houston) posted this vehicle below as available for purchase with an option to purchase online which I did, last night. https://www.hertzcarsales.com/certified/Ford/2018-Ford-Explorer-7c78ef300a0e0ae8703b0236dedd0868.htm. Now they are telling me the car is not available (it really did not exist, they are using stock pictures), and the salesperson insisting I come to see other similar models, same year, very similar mileage, and all for 2-3,000 $ more. It is shameful to see Hertz falling this low.... gone from premier car co to sleazy 3rd rate outfit, not to be trusted, disgusted...

After an insurance flood claim, I got a rental from Hertz while my car was being repaired. Without my knowledge or permission I was charged $960 TWICE in the same day. Once the error was brought to their attention, I was shuffled from department to department who acknowledged that an error was made but all claimed they did not have the power to reimburse me. It has been one month now and I am out of almost $2,000 and they are refusing to refund the money. My insurance company has also reached out to them regarding the error and were told the same bs. I will be filing a complaint with the BBB and will NEVER use or recommend Hertz to anyone I care about.

I needed to rent a car because the engine in mine went out. I went through Hotwire to get a cheaper deal on a rental since I will already be paying for an engine or a different vehicle. I got a deal with Hertz that I could afford. Reservation number ** I tried to make the pick up for 10am but the system changed it to after 12noon. That was fine, I thought. I didn't check the hours of operation because I didn't think it would change it to a time they weren't open.

Americans do not look forward to driving a car with a manual transmission. Hertz.UK knows this so they happily offer you an upgrade to an automatic. The problem is that you can rent the same automatic transmission vehicle directly from Hertz’ website for 40% less than you will pay if you accept their “Special Upgrade Promotion.” My guess is that this “Special Offer” is only offered at airports and other places where American tourists are most vulnerable.

I have rented from Hertz for years but am writing to express my extreme frustration with the complete lack of customer service I received today. I had scheduled to be picked up at 8:00 AM for my reservation at the dealership where my personal car was to be worked on. I waited for a half an hour while no one showed up nor did anyone answer the phone at the pick up location. I then began an hour of phone calls where I was repeatedly transferred to different representatives. I was told, "Don’t worry. We will change your pick up time to 9:30 as the location is definitely open." I questioned this since no one was answering the phone at the rental location, but the last person I spoke to who changed the time to 9:30 absolutely assured me the location was open and if I take a taxi he will have the desk reimburse my cab ride.

Over the past 12 weeks I have sent 5 emails in an attempt to get a copy of an accident damage report so I can claim on my insurance and I have not received a single response. I've also tried using the online forms and when I submit I receive error messages that the enquiry can't be sent. Living in Australia it is difficult to call the US given the time differences so I rely on email communication. This experience has really put me off using Hertz in the future. I don't even want Hertz to reimburse me for anything, I have another insurer. If this is any indication of how they operate, I wouldn't hold my breath in being refunded for any direct claims from Hertz. If a representative is reading this, please get in touch. Rental record is: **.

Always take a picture of your gas gauge the moment you return the vehicle to the BUF airport. They have done this to me four times, and yet this same issue persists. This tells me they have no incentive to cease and desist this practice. Each time photographic evidence was provided and each time a refund was made. But, enough of this crap already.

If I could give zero stars I would. I recently rented a car from Hertz at the Montreal Canada Airport. Since it was snowing I purchased the emergency road side service. Two days into my rental I found a screw in one of the tires. I called Hertz and was told they would swap cars, so I was directed to the Quebec City Airport location since I was traveling. As soon as I got there I was greeted by 2 irate employees that said I must fill out an accident report since I caused the damage and I would incur the cost of either repairing or replacing the tire. I pointed out I had emergency road side assistance and Hertz told me to simply go to this location and swap out cars. Then someone from the back came out who just stood there listening so I asked who he was. He said he was the location manager.

Es ago. This location is a scam. I returned my car today around 7am. Upon return the person who checked my car in sat in my vehicle and stated everything looked good. Would I like my receipt emailed or printed. I said emailed is fine. Then 30 minutes later I received my bill with a cleaning charge of $400.00. That is insane. Not once did he mention anything to me about me being charged $400. So I called immediately and they said it was evidence of smoking. Well show me the evidence. Show me proof because no one smoked in that car. I will be writing reviews everywhere and never recommending this location again.

Honestly do not rent from this company. You have to constantly be on your guard as they try to slip in extra charges regardless of telling them you don't want them. I have rented repeatedly from this company for over a decade, but never again. I have always had to nearly fight with them to not sneak in extra charges. All my extra insurance charges are covered by my credit card. I clearly explained it again during my last rental and told them not to add any.

Visiting friends in Roan Mountain this past weekend we chose Hertz for our car rental because A) GOLD SERVICE and our ability to select the vehicle we'd be driving on unfamiliar, windy, mountain roads, and B) GOLD SERVICE for it's efficiency and skipping the counter because we didn't have time to wait in line, needed the daylight on our side for navigating the aforementioned curvy, unfamiliar, mountainous roads!

Recently rented a car from Hertz for a vacation. At the counter, the agent was very focused on trying to get me to upgrade to a bigger car at a very high price. Then he asked if I'd like for my wife to be able to drive the car we were renting. I said "Yes" without being told that there was a $69 charge for this which I didn't see until I got home. When I complained to customer service, I was basically told "tough luck." Among all the documents I signed or initialed, I apparently approved this charge. Be aware of these deceptive practices!

I have rented several cars from Hertz. The service has always been very nice and helpful. They work very hard to give you the car that you need. And if they don't have the one you want they will find a comparable for you. I particularly like the Hertz in Pleasanton, California. They take the stress out of renting a car!

My wife and I rented an Explorer at the New Orleans (MSY) airport with my in-laws and our eleven-month baby. When we got to my cousin's place on Avery Island, a rear tire's pressure was very low. I could hear the air hissing out of an old "plug" from an earlier repair. After an hour on the phone with Hertz, I drove the car to a nearby shop and had the plug competently replaced for $20. Hertz refused to deliver a fresh car to us. Given that the tire was compromised, Hertz and the local mechanic and I all agreed that I should swap it for a fresh car. Hertz said they had "lots" of equivalent cars ready for me at the Lafayette, LA airport.

I have been long time Hertz Gold member. I rented a car in San Jose for a day and for whatever reason my name was not on the gold counter display list. I went to the gold counter and they said they have the reservation and he will take care of it. Of course, they try to push the upgrade for x number of $$, etc. I said no and he told me to get any car in the whatever section it was. So I did like I do as usual.

I'm very disappointed with Hertz. I have been a Gold Plus member for the last 6-7 years and have rarely had a problem -- until my last reservation. I reserved a car to be picked up at my hotel in Dallas (Hertz has an office in the hotel). I made the reservation online the morning I was to pick up the car. There was no indication of a problem when I reserved the vehicle. When I landed, I had a message from the Hertz agent at the hotel that: a) they didn't have my car; b) they didn't have any cars; and c) I was on my own to find a car. No problem, I thought -- I'll just go to the Gold counter in DFW. They also had no vehicles. (FYI, this was on a Wednesday. I asked if there was some big event in Dallas, but was told "midweek is always busy".) At a major hub airport, Hertz was out of cars. I went to Avis -- happily, they had cars.

Tldr: DON'T RENT FROM Hertz - competition like Budget offers much better service and doesn't try to rip you off at every available chance. I rented a car from Hertz and chose to prepay in full, however when I arrived I was told that since I had not prepaid (first red flag), they had given my car to somebody else after half an hour due to late arrival. The salesman available upsold me on another car, which he overcharged me for regardless.

We took a trip to Minnesota this past summer and had to rent a car as there were 4 of us. Normally we just take a shuttle service but we needed a car for our use during our trip. I have mostly used Hertz as my go to for car rentals. This trip was no exception as I made reservations with Hertz. We needed a toddler car seat and it was provided to us for no charge (some companies charge for the car seat). We chose a compact car that fit our budget. When we got to the rental desk, Hertz had all the paperwork ready to sign and go. The whole process took less than 3 minutes and we were headed to our car. They were out of the size car that we ordered and they immediately upgraded us to a larger SUV and no additional charge. Add to this experience were all the great smiles and service from the rental desk through the gate person. I will definitely use Hertz in the future...

Worst company ever! They don’t give the impression that they care about their customers at all! They add on extra charges and then when you catch them, they go on about how they didn’t realize that happened. It’s a scam! Go elsewhere! You’ll be happy you did’.