Hertz Reviews

This was at the Tulsa International AirPort. Wow, never have I received such a nasty rental car (but then normally I go through Enterprise). I am a Gold Member of Hertz, so I figured it would at least be a good rental. Well not really to say the least! There were grass seeds or something in between the back seat and the back of the vehicle, a dirty diaper, half eaten "OLD" apple and a soda can was stuffed under the back seat. (I took photos) Then in the glove box, there was three different rental contracts right in the front of the box. This car was cleaned by a very lazy and uncaring employee. I called the only number I could find for Hertz was the national number, after being on hold for 45 minutes they told me take the car back to the airport and get a different car. Well I did not have the time, so I ask them to just note it and I would take it up at the end of the rental.

Shady or inexperienced service reps will try to get you to pay more even if you don't want it. If you choose to rent from Hertz, make sure you read EVERYTHING they ask you to sign despite what they may say you're signing for; and if a rep is doing it all on a computer- tell them you need to see and read yourself what you're signing for.. Avoid dealing with one of their reps if you can because I feel they will try to deceive you to get more money for the company (maybe boost their quota #s or bonus). I scheduled a car rental via the Hertz website on 10/6/21 declining all additional fees/insurance coverages. I attempted to use their "amazing" app to check in so we could go straight to the vehicle when we arrived at the airport terminal pickup point (FLL). Apparently, I made a typo when entering my drivers license info in the app check-in feature and it prompted me to go to the desk.

Walk the extra mileage to any other car rental company, crawl if you have to, it will be good for your health. This business behaves in the following dishonorable and likely unlawful ways: They add unauthorized upsell options to your bill. They don't allow you to change your "contract" and remove these unauthorized upsell charges without physically going to the rental center. They wouldn't allow you to change your payment card without physically going to the rental center. They wouldn't allow you to split charges across multiple cards. Their charges will hit your bank account as a debit before any other charges for businesses you actually did authorize.

On Oct 27 I was told I would not get a charge since I did not use the rental because purchase was not processed without credit card. On oct 28 I was charged fully. On oct 29 I was told I will within 7-10 days. On Nov 9th I called to inquire and was told no refund available nor a supervisor available. I was not given a last name initial and was completely ignored. I spoke to Madelyn and Nicole. This company does not take accountability for actions, they lie to their customers and do not expedite anything for dissatisfied customers. I will not be using Hertz service ever again.

Hired a van. The key was broken and the AA said it was unsafe to drive. Hertz have blamed me for the damage and charged me nearly £200! They are not interested at all. Beware.. Go to a more reputable firm. Really wish I'd read the reviews before hiring, happens all the time. Poor

I rented a vehicle from Hertz at Newark airport and returned it on 10/30/2021. I was charged with more than $100 dollars of refueling charges (double the market price, more than $9.99/gallon). I explained both at the return point and to the supervisor that my wife had a medical emergency, she has a gastro intestinal illness, and it was impossible to stop for refueling. Customers have a right to receiving special considerations from service providers in cases of illness. I have requested these charges to be waived or reduced several times and have received zero consideration and support. I will never rent from Hertz again.

I rented a car from Hertz at the Denver Airport. I paid a rental premium expecting to receive great service. When I picked up my car the only car they had was an SUV that smelled of horrible cigarette smoke. After driving the car to my destination in Laramie, WY, I attempted to return the car for an exchange. I went to the Hertz website. Informed there was a rental agency at the Laramie Airport. Arriving at the airport, I found the Hertz agency did not exist. I then called Hertz customer service and advised to drive to Cheyenne WY. When I arrived at the Hertz agency in Cheyenne, it had closed at noon. So I kept the car and returned it to the Denver airport location 3 days before the rental period ended. I requested a partial refund for the rented car I was unable to use. I was refused any reduction in my bill. I will never use or recommend Hertz rental again.

Hi. This is a very frustrating situation. I applied for a 10% discount, press a button to get it and the error occurred. I left the website and they charge me somehow. I even did not place the order and did not choose what car I want. Now contacting to AMEX to get my money back.

I attempted to reserve a vehicle date about 4 weeks out, after putting in date time, it populated with a totally different amount of days, dates and time. The 'easy' website and 'easy' app said I didn't exist, my email went unanswered. Capital One was helpful but had to fight with the company policy of a 20% surcharge. I spent hours trying to fix this. Never will I use this company again.

I was lied to twice by a Hertz representative recently at the Atlanta airport. I had reserved a compact car and was told I would be getting a Smart Car. She said she would upgrade me to a midsize for $10.00. I told her that I did not want a Smart Car so I agreed to the upgrade of $10.00. She left out the fact that the upgrade was $10.00 per day. When I went out to the garage to pick out my mid size car, I saw many compact cars in the zone over from where I was and not one of them was a Smart Car.

Reserved a car in Arlington, Texas, for Monday, October 11, 2021, at Peach Street Location for 8 a.m. Got there--no car. We were sent to another location at least 20 minutes away. Fortunately, someone drove me or how would I have gotten to second location? When I got there, they were not expecting me and we did all the paperwork, then had to wait half an hour while they cleaned the car and took pictures. Could this not have been done while we were completing paperwork? And why couldn't the car have been taken to the location where I booked it? This whole process took an hour and a half, while the person driving me waited. Totally unacceptable!

I booked and paid for a car in Las Vegas. The initial pickup time had to be changed due to my flight being changed to an arrival later in the day. Called customer service, no problem. Upon arrival, I called the location where I was to pickup the car only to be told they didn’t have a car. Having worked in the rental industry, I understand the local offices are often times just there to make sure the client provides the correct info, charge their card, and release the car so I don’t fault the location at all. I then called customer service who, after some fighting, set me up to pick up a car at 8 am the next morning and promised me a car would be available. Around 7:45 am the following morning, the pickup location texts me to let me know that they don’t have any cars and won’t be getting any back that day. Again, I don’t blame the local office as they were professional and informative.

Whatever you do, do not rent from Hertz, especially at this location. They care nothing about their customers and God forbid you have any issues with your car or lost and found. They don't pick up their phone, don't return online inquiries and Hertz corporate evades all communications by providing bogus "Customer Service" numbers with yes-men and yes-women who send you in circles until you are so frustrated, you give up. I've literally called 14 times to have a simple problem resolved. Having worked for one of the largest rental companies in the world, Hertz is a joke and I encourage travelers to explore other options.

I dropped my rental car at The Charlotte Airport on September 29th and realized that I left my bag in the trunk, full of gifts I bought from a specialty shop. I immediately called and filed a report once I returned home (RI). They continue to claim they have no record of my bag 7 days later, even though I have no doubt it was there. Who helped themselves to my things? I am infuriated! Do NOT rent from this company! Hertz, at least at The Charlotte Airport, is sleazy, dishonest and puts their customers last.

Tried to cancel a reservation a week in advance. They state there is a cancellation fee of $100 for any cancellation 24 hours or more. On top of that, you cannot talk to a live agent unless you want 5% of your bill added to your total. Unbelievable. I will NEVER use Hertz again.

I called to inquire about 3 insurance charges on my invoice. I let the lady in the counter know that I did not need insurance. I called to dispute and they have overseas workers that cannot make changes and are working for multiple rental companies. She couldn't find the local phone number to give me. The number she found was disconnected. I found a number online and no one will answer the phone...

Too many extra charges. After delivering the car I end up almost double what I've been told. Never never again with them!!! Even their phone support are not helpful because they are not authorized to do anything.

My insurance company made a reservation for me with Hertz while I got my vehicle repaired. When I went to pick up the car, I was told there was not a reservation. I told them I had a confirmation number and the response was we do not have a reservations for today.

DO NOT RENT WITH HERTZ!! We rented a car at Kahalui airport in Maui. Our confirmation said we owed $216.27. We picked up the car on time, returned it on time, car was clean and driven less than 100 miles even though we had unlimited miles. We returned the car and that afternoon we saw that they charged us $521.00. The next day we saw they credited that amount. A few days later they put through a charge of $266.59. We called and they said the confirmation was only an estimate? Never again! Rent with Avis, we have never had a problem with them and they are very competitive rate wise.

I have been a gold member for years now. I arrive at LAX for an emergency with family. Leave my family, 2 year old, at the terminal to grab the car. My reservation doesn't pull up under gold. I wait in line for 20 minutes. Get to the register. The guy apologies. Gets me a car seat, tells me to Gold pick any car. Just show my license at gate, I be fine. I pick the car 45 minute to the gate. At the gate they tell me they can't see my gold membership and return me to the booth.

I purchased a package to Cancun from Expedia. It had the room Flight and the car rental. Landed in Cun airport and I was told I don’t have any insurance. I purchased coalition coverage for extra cost from Expedia. Things they did wrong.

Rented a car overnight from PA to NC. Got a blowout on the tire on 95 late at night in the pouring rain. Changed the tire only to find out that the donut spare barely had any air in it. Made it to the next service station and added air. Then when I looked at the tire when I got home I noticed that the whole sidewall was gone. Good thing it was the back tire because it did cause the car to swerve quite a bit. When I returned the car I had to pay THEM for a new tire. When I rented that car I expected it to have decent tires but after reading other reviews on here I see this happens a lot. One person said his tires were so bald there was no tread on them. So this must be how they do it...send the customer out with bad tires so they can buy the new ones for them. Pretty good deal for them. My advice is don't do business with HERTZ. I've rented from Enterprise and never any problems. I'd go anywhere but Hertz!!!

What a terrible time we are having... Rented a car from Hertz rental in Myrtle Beach, the next day started our journey to Greenville SC to see my daughter. When we got on the highway I noticed the car was pulling to the right hard, then I noticed at 45 mph and above the front was shaking like a tire was going to fall off. Tried calling Hertz but they were closed for the weekend. Made it to Greenville luckily and had to wait until Monday to call them. The guy picks up. I tell him there is a problem with the car and I need to exchange it. His response was, "Sorry you're too far away. Nothing we can do about it."

I was told for the 3 days I was on Orlando I would pay $189... I was charged $285 when the car was not driven over 250 miles... clean and I topped off the gas like I was asked when I turned it in. No I did not want any extras I made that clear, so not too happy I received wrong information. Probably won't rent from them again.

Meriem in the Hertz Las Vegas airport saved us when we got standard with no car thanks to a third party company. She went out of her to tell the company they made a mistake on their end and they needed go fix it. Once she realized the company didn’t care she told me to head to her desk and she would help us. She got us the car we wanted no problem and figured out a later drop off time. Am I still out of 839 dollars from the third company? Yes, but she also said to call to dispute it with my bank. I know she saw how stressed I was and I can’t thank her enough. She saved us.

The car they gave me smelled like smoke and it broke down after one use and had to be towed. After spending a total of ten hours navigating their call centers, I was told that according to their policy, they could not give me a refund because the customer is liable for the first five days regardless of the state of the vehicle. I can’t believe they are still in business. To be clear, I really can’t believe they are still in business.

I reserved a car on 7/5, weeks in advance, paid $263 deposit. When I arrived for car, they had none. And no one to contact or find other options. Bad enough but was told that at midnight, since car wasn't rented the deposit charge would be reversed, that was July 30th, I've not been able to reach anyone about it, several emails etc, unanswered, and now (8/26) see no reversal of charges. Finally reached someone at 800 number, they claim the refund was processed on 8/11 and would take a few more days to show up... no car, no apologies, no help and no refund, almost 2 months of interest payed on credit card, waiting...

Really bad customer service, I did a reservation for a car rental on 8/21/21 for a pick up truck to use on 8/25/21. They call me on 8/24/21 to cancelled, because they do not have that type of car. For me this is a last minute cancelation. The customer service was really bad.

I went on Hertz Website on 6/28/2021 and made a reservation for Chevy Equinox "or similar" and I paid in full the ridiculous amount of $2370.75 including all. Fast forward to my vacation at Yellowstone Park. I go to pick up the rental at Bozeman (Montana) Airport. The line with 3 people took forever and then the guy at the counter was really nasty. I did manage to pick up the car which was a Toyota 4Runner....So far so good. I returned the car a week later, got on my flight and went home.

I was fully reimbursed by Hertz and have concluded this to be an isolated event that has been corrected by the local office. Hertz also offered me a Hertz gift voucher due to the experience.

We had a terrible experience with Hertz this summer. No keys for available cars on the lot, dirty car at pickup, failure to check over car/ask about planned mileage before we left the lot, poor maintenance (low oil, dirty air filter), terrible customer service when needed (closed offices, no way to reach a person by phone), and no alternative cars available. We wasted at least a full day dealing with maintenance issues, not to mention the anxiety of having an unreliable car in an unfamiliar part of the country. After all this, cheap Hertz failed to reimburse us appropriately. Never again.

Horrid customer service. More akin to highway robbery than a business. Went to pick up rental at 1130pm at MSP from a completely incompetent employee. Asked for my phone number several times despite having a reservation. Charged for all insurance against my will. Was told to take it or leave it. Rental inside windshield was so smudged it was hard to see through. Next day I called customer service and asked to return the rental early to not pay exorbitant insurance fees, they offered a $100 voucher which I turned down. I have rented with Hertz for many years, but this was so bad I will never use their services again. This company has gone very far downhill.

I had reserved a 6 seater vehicle for my vacation in Alberta a month ahead of my trip and provided confirmation of reservation as well as a reminder a few days before my trip only to find myself car-less upon arrival. When contacted customer service they kept passing the bucks around and asking to me call 6 different numbers to speak with customer service and eventually didn’t apologize nor provide any solution to the problem… It wasted our time and stressed out as the beginning of our journey.. to date no one has contacted us or even formally apologized for this pathetic service.. Definitely do not recommend doing business with this company. We were scrambling for hours to find replacement vehicles when we found out that Hertz had dishonoured our reservation.

NEVER RENT FROM HERTZ!!! Customer service is THE WORST imaginable, I am on day 15!!! (Business day) after being promised a refund would be sent to my bank in 5-7. NOTHING!!!! Now told another 5-7. HERTZ IS THE WORST.

The worst possible rental car company I have dealt with to date. I booked a car weeks ago. All was fine until our flights were canceled and we had to move our schedule around because the flight doesn't come in until 4 pm, meaning by the time we get out of the airport and drive 30 minutes to pick up the car, the rental location is closed. We were aware of this so we called Hertz to change the pickup location to the airport, and were told to call their third party company to change the pick-up location. So we called the third-party company, and they told us they are not able to change the pick-up location on their end and we need to call Hertz. So we called Hertz, and Hertz told us again they cannot do it on their end and to call the third party company.

My mother was in an auto accident that was not her fault and she needed a rental to get back and forth to church and grocery store while her car was being repaired... We chose Hertz since they had an available vehicle that day.... BIG MISTAKE... We only needed a rental for about a week and a half at most, very nice on the initial visit, however had to call two days into the rental because the service lights and tire light kept coming on - called in to report and was told that was probably because when the oil was changed last that the system was probably not reset causing these lights to come on, but he would note the system so when we returned the vehicle we would not have an issue with that not being reported.

I’ve now spoke to 5 different individuals and nobody has bothered to document the situation that took place on 8/13 at roughly 1:30 PM. I had picked up my car from the Snellville, GA location. I did not receive my rental until 12:44 despite being there for an hour already. The man at the counter was busy talking on his personal phone to whomever and spent a good bit of time joking around with his coworkers who offered no assistance to me when I walked in. I finally got my car at 12:50. The car smelled of smoke, however they did not have any other cars available for me to switch out with. I took the rental and began my trip. Not even 45 minutes into driving, I noticed an awful sound as I was going down the highway doing approximately 60 mph.

DO NOT RENT FROM HERTZ!! Made 4 reservations for Appleton International airport in Wisconsin. When we arrived for our first trip we were told the location shut down permanently 2 weeks ago and we never received any notification for our paid in advance reservation. They tried to locate another car in the area but nothing was available. VERY unprofessional and when I asked for a supervisor they had none. This was booked direct with Hertz online 2 months prior. NEVER AGAIN. DO NOT RENT FROM HERTZ. THEY ARE A MESS.

We had a reservation in the Plymouth location (1094 S Main St) today at 9 am. When we arrived, the person in the counter was rude and with no social skills. He said his name was **. He said that he did not have a car and he could not help us. We are not renting from Hertz anymore just due to this individual.

Phoenix Airport Hertz. I noticed I left my $770 Gucci Glasses in the Glasses holder case above the mirror. I couldn't make it back due to my flight. Filed report instantly. They put the car on hold but no Glasses. I highly doubt if I'll rent from hertz again due to my experience.

I made a reservation for a van on May 29, 2021, 2 months prior to the date that I needed the van. I knew they were in short supply and didn't want to be stuck in Boston with my family with no rental. We called the Hertz rental company on Freeport Street twice the day prior to the rental asking if everything was going to be okay in obtaining the van. They told us on both calls that they had trouble and had not found a van but would get us a 7-passenger vehicle. Our pick up was scheduled for 8:00 but we delayed and got to the site around 9:00 pm or a little after. The lady informed me that she did not have a vehicle for me but it was on its way. I told her that I had called prior and had rented months earlier.

I just want to commend Hertz for always providing great service. I’ve rented from other car rental agencies before but I’ve never been treated better nor rented a vehicle that has exceeded their standards.

Made reservations online to rent a car from Hertz, put in all my information, including debit card numbers, was all set to pick up the car at a set time, when I get there, they have NEW hours & Were closed (9 mile drive for nothing). So I come back the next morning, for them to turn us away because we only have a Debit card. It is a Mastercard connected to my bank where I have over 30 thousand dollars in it, pay ALL my bills with it including house payments, car payments, for the last 12 years! But NO, because I didn't have a "CREDIT" Card (Money that isn't even MINE) They wouldn't allow me to rent a car. So went down the street to Enterprise WITHOUT Reservations & drove a car off the lot within MINUTES. DON'T Give HERTZ your business. They Totally SUCK.

I was involved in an accident which was not my fault. Progressive did their part in supplying and paying for the rental yet Hertz still put a hold on funds in my account of $232. When the contract ended Hertz charged my account the agreed upon $122.65 yet kept pending charges on hold in my account of $157 also. I had to claim fraudulent activity and have my bank take them off. I will NEVER use Hertz EVER again in choosing a rental company for ANY reason.

We were overcharged for days that we din't use the car, a very significant amount and they won't even investigate or refund our money. There's no one that can assist with complaints, the customer service representatives are useless.

I booked a rental car on Monday, July 26th to pick up Friday, July 30th at 10 am. The car I booked was a mid-size car, due to the amount AAA Insurance would cover. When I arrived at 10 am, they did not have mid-size cars, they had compact, full size and mid size SUV. Rather than give me a larger car, the gave me a compact, the Chevy Spark. When I asked them why I couldn't get a larger car, they said AAA does not pay for those. I agree that AAA does not pay for the full size car, however, I have never heard of being traded down to a lower class.

They are more worried about their own pockets over the customers. We got a rental vehicle through Hertz due to an insurance claim. My insurance stated they would pay 40 per day for the rental, taxes and service fees. Hertz was to place us in a car that was 35 per day for the rental and that way the taxes and services wouldn't exceed the insurance limit. Instead they placed in a car where the 40 only covered the rental. After 12 days of having the rental our bill came out to $100. It took 3 days to verify why. Plus a manager hanging up on me. The sad part is I was very proactive in trying to get details. The local store though deceived me by not providing all the details. When I would call they would give me the run around. Never using them again.

I am both an American Express Platinum cardholder and a triple AAA member. Those affiliations come with benefits for car rentals with Hertz. I called customer service to see if I could use both the American Express discount rate and the triple AAA benefit of adding additional triple AAA drivers onto the rental for free. After being placed on hold for an hour, a customer service representative picked up and told me she had to look up the answer. She then told me that it would be ok to use both benefits. I still felt skeptical and asked her again if she was sure that I could add additional drivers (a triple AAA member benefit) even though I was using the American Express cardholder discounts.

Rented a car at San Antonio airport. Had two days in hill country to see sights. One day spent am at LBJ ranch. Tried to leave about 11am and had dead battery. Spent 4.5 HOURS getting Hertz's dead battery replaced! Lost our half day scheduled to go to wineries. They credited us $50. That is like a "there, there" pat on the head. Tried customer service and received no satisfaction. I realize the dead battery was bad luck but how Hertz responded made HUGE impression.

One star is more than generous for this inept and unscrupulous location. Fourth of July weekend is an obviously busy time for travel and like many others, I was visiting SLC to visit friends. Being timely is obviously not Hertz's forte. Not only did this location not have enough customer service support for all the people waiting to pick up, they did not have vehicles for all the reservations. This resulted in an hour wait in line and a 2 hour wait for a vehicle to show up for us to use. How wonderful to get off the plane on your vacation and sit at the rental agency for 3 hours.

Hertz charged me about $200 in extras fees and taxes, and now I can't get a hold of anybody to help me out, and when I do get a hold of someone, they ignore me as soon as I start asking questions. I rented a car in Hawaii for 3 days, and my base rate was about $340. The taxes and fees I got charged at the counter ended up being $357, which somehow was more than the rental car itself. Come to find out, all of my taxes and fees were charged based on a $1,500 rental. I spoke with one agent who stopped replying to my emails when I asked her about this.

After a great start to a vacation, I needed to get a rental car for our family to travel in. (we booked this months in advance) When I arrived to the airport, I got to the counter and told the lady my name and reservation number. She then told me that it wasn't quiet ready just yet and I could hang out for a few minutes. I said yes. About 25 minutes later, she called my name and said to proceed to the rental area.

I had several thousand loyalty points and I use several rental car companies as some locations hertz is not available or has very poor service. My rental activity with Covid 19 has slowed or stopped traveling. I then continued my travel only to find out that all my points were lost as the customer service rep told me due to inactivity. Most travel companies are incentivizing by giving additional point and/or giving extensions for Covid 19 but NOT Hertz. I guess they don't want loyal or repeat customers.

On Friday went to an airport to pick up… On Friday went to an airport to pick up my Hertz rental for a 5 day one way. 5 days were mandated because I needed a one way even though the trip could have easily been completed in 3 days. That is not the bad part. Because I am a Gold member your name and space number are posted on a board next to the reservation counter. I saw 39 next to my name. I looked to my left and the line was a block long and I thought great. Nice. I walked over to space 39 and my car was there, clean, shiny and full of gas. After adjusting the seat and then the mirrors I was ready to get on the road. I drove over to the exit and got in line to wait to be checked out. When I got to the attendant and she read the barcode you told me I had the wrong car. Somewhat amazed I said space 39 was next to my name and this is the car that was in that space.

Hertz from Las Vegas didn’t have the car we booked and they literally said “Do you want me to take the car out of my **?” They didn’t do anything to help us and were extremely rude and unpleasant causing us a lot of stressed. We had to go to the other rental car next to hertz and book a totally new reservation. The employee name was Kimmy and she was the worst. I will never recommend this company to anyone and they deserve to be sued because the situation was ridiculous and unacceptable.

I rented a car at the airport which was a little disappointing at first because the car had no windshield wiper fluid so because the line was so long and I would have to get through that again I decided to get it on the way to our place. But the anti freeze was way below the minimum I noticed as well. So after getting to another Hertz rental place to have them fill that, they decided to upgrade my vehicle to a midsize which was way better than the Ford Fiesta I original picked. Then one day during our vacation on a beach rain started to come. I offered shelter to very kind young lady that ended up being a supervisor for hertz. I shared my story and she immediately took my information and had her team refund me a few days. Since hertz has been voted for customer satisfaction I truly believe they are living up to that. So thank you So much to Crystal ** for being so generous.

I reserved a car for a appointment out of town today and I was on my way to get it and traffic was bumper to bumper so I tried to call them and it sent me to the customer care center and she changed my reservation from 8:30 to 9...I show up at 9 and they are dealing with a return, they were nasty to the woman and made a comment about her weight when she left. I sat there patiently listening to this when I finally get ask if they can help me. It's 9:15 by then and they started getting nasty saying I didn't call them because he had been answering the phone and I didn't call.

We needed a large suv rental or full size car rental. Made our reservation online about 2 hours before pickup. We get to the Bush International Airport Hertz location (Houston, Tx) and was told that our reservation could not be honored because it wasn’t made 24hrs ahead. Normally hertz doesn’t give us a problem. I called their corporate office just to see if this was normal protocol, it was not!!. I was then told that they will do that if the location does not have that particular vehicle. We never got an call to inform us the vehicle requested was not available, they are suppose to call and notify you about availabilities... our experience put us in an uncomfortable position for awhile but we managed. I wish I could leave No stars!!

Reserved a car in Aspen Colorado. Confirmed by phone. Agent never showed and had to rent from Avis. "Customer service" tried to argue about cancelling the reservation. Hertz has such poor customer service there's no way to contact them on their website - rent from Avis or Budget or anyone else.

Booked a Hertz rent a car online, for trip to Utah. Got to Utah at midnight, all these people stranded at airport with no rental cars!! Hertz simply gave the booked rental cars away to other people!! Without notifying the people who booked the cars online!

Rented my car originally with my Priceline credit card. Used my Capital One credit card for deposit. They charged both my credit cards for the rental. Customer service refused to correct the charges and left me on hold for 35 minutes. As of right now they are charging me over $1000 for renting a Corolla for 8 days. By far the worst rental experience of my life. I will never rent from this ripoff company again.

Two years ago I rented a car to be picked up in Paris. During my extended layover to Paris I noticed that I made the reservation to begin a day early. I called Hertz to let them know that I was still coming and to please hold the car for me. I figured that I'd be responsible for the extra day but that was my problem. Hertz said that they couldn't do that. They needed to cancel the reservation, make a new one and that would cost me an extra $125 for the new shorter rental. I threatened to cancel the reservation and book with another company on principle. The agent gave me a number to call after the trip and said they could remove the extra charge so I stayed with Hertz.

I rented through a booking company. I specifically chose the car I wanted, trying to save $. The website specifically said the $ amount and when it was all said and done, my total was X. When I picked up the car, nothing was explained to me. They had me sign....and I did. Unfortunately, I was in a hurry and didn't have time to read the fine print. I received an e-mail saying nothing else was due, I had a zero balance. Then after returning the car, I received an additional charge.

I will never rent a car from here again. We prepaid for a car and when we went to pick it up, the man helping us entered in a mismatching credit card and ID when he should’ve had full knowledge as a Hertz EMPLOYEE not to do that. Because he entered it in, we had to call a customer service number WHICH THEY CHARGED US FOR even though it was THEIR employee that messed up. We were on hold for over an hour. We scheduled to pick up the car at 10 and we didn’t walk out of Hertz till 12. I will never come here again, they deserve negative stars. DO NOT RENT FROM HERTZ.

I am very disappointed with the service. I had 2 reservations and out of nowhere both of them got cancelled without any notification and I called customer service twice. First the gentlemen couldn't find my reservations then he found it but didn't have any reasons why it got cancelled just a respond saying that it must have been done online by someone but it wasn't done by them that to just do another reservation and I told him that I tried to do it but that the vehicle wasn't available and he responded with that then I should pick another vehicle that it is close to the one I pick. I picked a 12-15 passengers. One and the only one close enough that they had was a minivan for 8 passengers.

It used to be that I would pay the extra money to rent from Hertz because the cars were newer and cleaner and the customer service was great. Times have certainly changed. The dashboard of our Prius has food smears on it. It was obvious someone had - at best - just wiped the dash with a dry rag. We decided to extend our stay, so I went on the Hertz site and selected that option. It doesn't work and just gives you their 800 number to call. When you call the 800 number you're on hold for a ridiculous amount of time during which a message repeats about every 60 seconds to tell you that you are going to pay more for using the 800 number instead of their website - maddening. Finally, I was told that extending the rental a day costs just about 50% more than turning the car in and renting a new one. So, I did that except I got the new one at Enterprise. (It was clean.)

They advertise open 24/7 and this is not true. Our reservation out of ORD was for 530 am. Several customers were there even earlier with their pick up at 5 am. Staff shows up at 6 and said those are the hours. When we called while waiting were told too bad nothing they could do and no one they could call to help us.

We have never had an issue with Hertz in the past, but we rented a car from them as "manager's choice". I didn't expect much because it was manager's choice. So I paid $584.56 for 4 days of rental for a Nissan Versa that wasn't in the best of shape. We had to fill a low air tire during the trip. When we returned to the airport to return the vehicle, there was no one at the desk. We had parked it in a Hertz rental spot so we put the key in the drop box at the counter and caught our flight home.

Improperly charged for fuel purchase option. Vehicle was in gross condition on the inside. Previous customer blew snot all over the steering wheel and dash. Fails every conceivable notion of cleanliness. I am a Gold member and cannot believe the filth and the attempt to charge me for gas when (1) I did not request it, (2) my profile says I do not want to prepay and (3) I returned the car full of gas. What a complete failure on the part of Hertz.

I had reserved a car rental on line and upon picking the car up at the airport, the agent knowingly added options that we specifically told him we did not want. We made it clear that we wanted no extras. He charged us for a second driver, being my husband. Never mentioned that it was an additional charge per day. We had signed the agreement believing that he abided by our requests. Our bill had doubled in the end and according to Hertz we were out of luck, did not seem to care that their agent was totally dishonest.

I needed to repair my personal and needed to rent one to use. I went to Priceline and reserved a car in Orangeburg Hertz on Chestnut St. There were no vehicle available anywhere in Charleston this week. Drove 44 miles to the Hertz office to pickup the reservation. Then they asked for a "major credit card". I haven't had one since being underemployed after COVID. I told them I had a USAA debit, I was a Retired Veteran and I needed my car repaired and was wiling to make $300 deposit.

I would Never use Hertz again, they kept charging my credit card after I returned the car. I had 1500 pending on my card not able to use it because they have held it up a week and now I'm going on the second week. I've talked with 7 different people and they all said and did the same nothing in the system that I've talked to all these different people and still no results. How does that happen? I am so angry. I'm out of town and unable to use my card because Hertz has it pending with 7 $191. I will NEVER USE THIS COMPANY AGAIN. You don't have this with Enterprise or Budget.

I rented a car from the Hertz in Las Vegas and confirmed I was dropping it off in Auburn, California. When I arrived in Auburn, I found the Hertz there was closed for business. I was told by customer service at Hertz that was where I was to drop off the car. After a 10 hour drive, I was then forced to drive another hour out of my way to Roseville to drop off the car. When I arrived, I explained to the gentleman at the counter that I was sent to Auburn, CA for drop off. Before I could finish he started telling me HE didn't tell me that, and that the location had been closed for over a year. I explained that I was dropping off a day early and that I also didn't want to be billed for the gas from Auburn to Sacramento (I had filled up in Auburn thinking I was dropping it off there). He was INCREDIBLY rude and told me he would "take it up with the CEO at dinner that night". He then proceeded to continue to be incredibly rude, insulting, belittling and dismissive to me.

Please Please do yourself a favor and avoid this company at all costs. If it's not bad enough that there were issues or cars being dirty and I mean filthy covered in pet hair as well as cars not being available even though I had paid and booked a reservation. I had Hertz rewards and had earned over 5000 Points. Enough to rent a car for like a week and a half for free. I haven't traveled really during Covid and was saving my points. Well I logged in today and guess what! Can you imagine my surprise? My account shows 0 Points!!! Hertz stole all my points and claimed they expired. This company is an absolute joke. They are super happy to take your money but when it comes to redeeming rewards you earned they won't even respond to messages and customer service is no help either. This is by far the worst car rental company in the world.

This company can leave you without any car even if you paid for the service already. I booked a car in Seattle, they didn’t let me know about their closing time in advance. They were closed when I arrived there. Nobody in the customer support tried to help. They tried to make me rebook another location with them that would charge me about 600-700 USD more. Horrible experience.

Just finished doing a one-way rental from Green Bay WI to New Bern NC. All was well when returning the car and checking out in New Bern, until I received a new receipt from Green Bay that was just over $60 more. Turns out that since GB is a Hertz Licensee and not corporate, they can pretty much do what they want and determine the final charges. And corporate can't even see their receipt. So as you can imagine, I'm not a happy camper. And I supposedly reserved a Mazda 3 (or equivalent) and got a Nissan Versa. Which did fine on the drive. The counter person tried to get us to take a Nissan Rogue for $20 a day more, but after looking at it we refused and are glad we did.

I reserved a car on 3/39 for a 4/16 pick and paid at the time for a cheaper rate. 2 days before pickup I contacted Hertz to confirm and was informed that they would not be able to give me the size vehicle I had requested. They were offering me a SMALLER vehicle. It was obvious that had I not called I would have arrived at my pick up only to be forced to take a smaller vehicle, which would not have worked, or try to find the size I needed somewhere else. I ended up cancelling and thankful securing another vehicle with Enterprise (for twice as much money). It has now been 22 days since I cancelled and I have not received my refund. DO NOT RENT FROM THEM!!

Hertz Rental Cars will do anything and everything they can to charge customers an absurd amount of money for "very minor scuffs" that they claim are major damages. I would NOT recommend using them or any other car rental company they are linked to and if you are stuck with them, take tons of before and after pictures and videos so you can prove them wrong and show them they are scam artists and charge customers thousands of dollars for scuffs and very minor scuffs. STAY AWAY FROM HERTZ!

Waited 45 minutes while one customer was being helped. The agent kept answering the phone while helping the customer. When we finally got to the agent, it took him 55 minutes to help us. When the paperwork was finished, it took him 15 minutes to bring the car around. The car was fairly clean inside, but the outside was filthy. The front was covered with dead bugs, the windshield covered with a coating of dust we could barely see through, and the tires make so much noise, it’s difficult to carry a conversation. We called to report the tires and we waited on the phone for 45 minutes. When we use Enterprise, it has never taken more than 5 minutes to get checked through. We will never use Hertz again and neither should you.

We had the worst experience renting a car from Hertz. We were double charged for a vehicle & they would not allow a refund. On top of that, our wait time was well over an hour just to pick up our car. The customer service rep on the phone when I called to dispute the double charge was extremely rude & uncaring. I will NEVER rent from this company again.

Sometimes the gas gauge shows the tank is almost full. But, when you return the car they expect it to be overflowing with gas. I wonder if there could be a more accurate system of checking the gas so there would be no bad feeling in customer's mind.

Rented a van from them on a one way rental. The truck was dirty and needed an oil change, when it got dark I had no regular lights. I rented thru Priceline and I wouldn't rent from them again. It is my 2nd bad experience with them.

They are very accommodating and the best workers since they make you feel like a royal. The best rental ever and they provide the best cars and clean too.

If you are going to rent from Hertz, you may want to consider taking several precautions. A quick perusal of recent reviews and you will find dozens and dozens of horrible stories, ranging from being charged for a ‘smoke cleaning’ (when the renter has not smoked), to being left stranded with a broken down car, to being charged for items people did not agree to. Such is our case.

I rent a car from Hertz every time I travel, and occasionally when I put one of my cars in overnight mechanical service. I am a Hertz Rewards customer so I don't have to check in at the desks at airports but can go directly to the rental vehicle and pick it up and verify by security upon exiting the airport that I am the authorized customer. Hertz's employees are friendly and courteous and all services are rendered in a prompt manner, including roadside service. Vehicles are new and in top mechanical shape and have all the modern conveniences. It is a pleasure to do business with Hertz.

I think that Hertz offers great deals. They are lacking in the customer service department when it comes to putting a customers on hold. Overall they are good and I would recommend to others. Their cars are in good condition and very clean. They have good promotions and online offers.

Easily the worst company I’ve ever encountered. Rented a car with less than 30,000 miles that sustained two blowouts during my short rental time. Spent over an hour on hold with roadside assistance and never received help. This happened on a Sunday and I tried multiple office numbers (including the location I got the car from who stated they’d be open on Sunday) and couldn’t get through to any of them. Eventually got my own towing service to pick me up and and drop me off at a tire shop (by now everything was closed and it was late). I had to arrange for transportation back to my home over an hour away at this point. I had the tires repaired and the repairman was floored that a rental car company had sent me out on such bald tires and stated that the axle needed serious repair (my trip had been all on well-paved roads so this definitely was a flaw prior to my rental).

I reserved what is considered a G4 vehicle, a Luxury Sedan, the Cadillac XTS, on the website. When I arrived, I was given an I sedan, which is a regular Luxury Sedan. In this instance, I was given an Impala, an ugly gold color. I was using the vehicle for a funeral procession, and you can understand my disappointment with this. I took the vehicle as it was the only thing they had available. I paid the same charges and Hertz refused to refund me the difference. The car also had cigarette smell when you ran the AC. My advise - rent from someone else.

We reserved AND PAID for the rental of an SUV with 7 seats from Hertz on March 12, 2021. The reservation was confirmed and we were told the vehicle would be available at 10:30 AM on March 31st at the East Philadelphia, PA location (20 minutes from our house). Unbeknownst to me, my wife had purchased the additional insurance through Priceline.

I had a reservation for more than a month and showed up to the Atlanta airport location to find only 1 person working the counter. With more than 100 people waiting. Was told it would be 1 1/2 hour wait.

Incredible horrible service. We booked 3 weeks in advance and also pre-paid. On the day of the pickup, they rented our car to someone else. They said spring break was very busy and just about all cars rented out. We waited for almost another hour for another car to be available. They said they'll get it ready. 20 minutes later we got the car, but it was incredible dirty. There was dirt, sand, and even boogers in the car. Yuk! They didn't even sanitize the car and blamed on short of staff that day. Incredible and flagrant negligent during COVID-19. Worst car company. No wonder Hertz went bankrupt in 2020.

I took the time to schedule a car through the website (paid in advance) I got my verification code and the next day went to pick up the car for the ride tomorrow. Lo and behold when I get there they tell me the car is gone and there is nothing left but another car that will cost me an additional 100. I called support and was told that online reservations are not secured and that this happens. Long story short NEVER AGAIN **!

Hertz used to be the Gold standard in car rental - they were our company preferred vendor. The website is constantly down. We can never log in and make changes/view and trying to speak to someone is a joke.

My flight got changed and I tried to change my dropoff time so I would not have to sit in the airport for seven extra hours during Covid-19... what did they do? Charge me for a whole extra day... 1 hour extra? Full extra day? The customer service kept apologizing in the rudest way yet they had no problem charging me and made sure to than themselves for the poor, poor service.

We had prepaid for the vehicle but when we went to pick it up they pulled the upgrade move and. Charged me for insurance as the "system was down". Charged double. We will NEVER use them again nor recommend them.

This company has the worst customer service I have ever encountered especially the Waldorf Location in MD. Received an uncleaned car during a global pandemic that reeked of marijuana without any compensation for the inconvenience. I was put on hold and hung up on by multiple customer service representatives. I usually rent with Enterprise and Avis and this was a huge mistake I didn’t rent through them this time. Never again will I rent from Hertz. They don’t care about their customers at all. Even after everything and informing them of my terrible experience nothing was done for me. Not only was this a huge health concern but both myself and my girlfriend are government workers and could have been pulled over while using this vehicle. The whole experience was repulsive.

Booked and confirmed and reconfirmed ahead of time. But when we went to airport counter the day-of NO inventory. Out of luck, no apologies. Chapter 11 Hertz Corp owns this outfit in Mexico. Stay away as they'll be out of business soon.

We flew into Las Vegas on Saturday and got a hotel. Then in the morning we were going to pick up our RESERVED car from Hertz. Apparently there was no longer a hertz at the Paris Hotel and we got no warning email or message about our car not being available. There were no more cars to be picked up and we had RESERVED the car about 2 months before our trip. So Hertz stranded us in Vegas and we were supposed to be driving to Many other places but we were stuck in Vegas and had to extend our stay another night and thankfully we had our Parents about 6 hours away so thankfully they were able to come and pick us up the next day. So we are now working with hertz to pay for our second night and some other things. So I don’t recommend renting from hertz because if they would have contacted us we would not have been in this mess. Thanks a lot Hurtz????

Waited in line for over 3 hours to pick up a reserved/paid rental. Missed an important appointment which I lost money on. No one is in the lot to go over vehicle conditions with you do you can point everything out. The car we were given smelled like cigarettes, dinked and scratched up everywhere and a windshield with botched repairs to it. Returned vehicle and was charged a windshield repair fee. No damage incurred from the 2 days of rent. I believe there is fraud going on at these facilities where they keep charging the same fee to others. I encourage anyone renting from them to document everything. Our car was a gold Ford Fusion with Florida plates. If you rent this vehicle and they try to charge this fee it’s a scam/fraud.

My family and I were all packed - ready to go on our 5 day vacation in an SUV were had reserved with Hertz. The reservation was previously confirmed and listed as confirmed on the site and by their CS. Went to go pickup the vehicle and the guy there basically said "Oh. Hrrm. Sorry. We don't have a vehicle for you," and proceeded to walk away. After a few choice words from me, he tried to appease me by saying "Well, I can put you on the waiting list" on which there were already a dozen names. But, they were closing in 20 mins.

Spent 1/2 with a reservation agent "making a reservation". Was told I would receive an email with the confirmation number. Email never came. Called the reservation number again and no record of my reservation. By that time I could not book the vehicle I needed, as none were available. The 2nd agent did nothing else to help after it was a mistake on their part.

I reserved a car at Maui airport, and when picking up the car verbally declined the supplemental insurance. The agent absolutely heard me correctly because she asked which personal insurance I wished to use instead. However, when a receipt was printed when I left the lot, Hertz HAD added a $40/day charge for supplemental insurance, which I had declined. I immediately told the agent in the lot, who said to contact Hertz support. I did, via live chat on the site, message, email to the manager, phone, Facebook messenger, and Twitter. Every single time, the agents were rude and refused to fix the error, instead perpetuating the falsehood that I accepted the charges, which is simply untrue. I finally disputed the charge on my credit card, which resulted in Hertz reporting me to a collections agency, with ZERO notice, 5 months later. The dishonesty and illegality of Hertz's behavior is truly shocking and appalling. They should be shut down.

Never again will I rent from this company. I prepaid for my rental months in advance then they charged e $200 as a deposit when I checked in. On top of that the tire had a nail in it when I took it out of the garage and went flat ( the nail was rusted to the tire) so no one knows how long it's been there. Then they tried to make ME pay to get the donut tire put on... it took 3 days for triple A to come do it then I had to drive back 30 minutes to the airport to trade vehicles where they charged me once AGAIN as well as wasted half of my vacation. Worst experience ever... AND they won't return emails or calls.

I was told that I would be charged only for a day. I asked him dozens of questions just to make sure how it works, after that I booked the rental car. He told me that, "On Saturdays and Sundays, the office will be closed but you can park the car behind and drop the key in the box. You will be charged for two days but on Monday when my manager comes I will tell him to make it a charge for a day".

I rented a minivan from Hertz in Overland Park, KS, in February 2021. After having the reservation for two months, I arrived at the facility to be told that they had no vehicle to give me as it had been returned damaged. I understand that can happen, but I got absolutely no notice. They said I should call around other rental companies, but it was 5:00 and I needed the van by the next morning. How could they not even give me a call to notify me of this change?! After a half hour calling other companies, Hertz finally said they found me a van at another location, 45 minutes away. I had to drive that 45 minutes there and back to pick up this other van. Ok, that's the first reason for the one star.

Hertz advertises that they will pick me up before the rental and take me back after I've dropped it off. I read the fine print in their agreement (attached) but they WILL NOT honor it. I was told "take you home? That an unusual request." I told him they advertise it. He asks if I'm renting for personal or insurance. I said personal and he says it has to be for insurance. I guess they disobeyed the rule when they picked me up, but it was conveniently in place when it was time to take me back. This is 10 blocks from Hertz corporate headquarters. They are fine with this practice of luring people in with FALSE ADVERTISING. They simply will not honor what they are offering. Please read attached photo Hertz Corporate. Show me where it says it has to be insurance rental and not personal. It doesn't. Not legal.

I have never had issues with Hertz until now. I have been a loyal customer but will no longer going back. I rented a vehicle our of PHX airport and the original contract allowed for unlimited mileage. It was a 3 day rental with a cost of $152. We decided to change the return location but the customer service agent failed to explain the full cost. It was my understanding the new cost was going to be a mileage rate from the PHX to the Flagstaff location, not recharging my full mileage on the vehicle. Instead of increasing my cost by about $80, it was over $320 more than the original agreement. It would have been one thing if they were clear on the charges from the beginning but they were not. They never sent me a new contract with a cost breakdown but instead charged my card after the return and I receive my digital receipt a few days later with a breakdown.

I had rented a car from Hertz at the JFK airport location in New York. I rented the car on Friday and return the car on Monday to attend a funeral, first of all I had to take two planes to get to New York which was already exhausting. Once I get there to pick up the car that I had reserved I had to wait an additional three hours to get the car, I waited patiently. I return the car on Monday morning between 2 am and 3am. I thought went fine until I saw a $250 charge on my credit card. I called the company to see what the charge was all about. They stated it's for a lost key, I then explained to the company I did return the key to the employee that was at the front desk that morning. I gave the time, and the date I returned the key and suggested for them to pull the video footage. How can I be responsible for a key that I gave to an employee? And the crazy thing no one seems to care or is trying to help me resolve this have issue.

Worst rental company ever. This experience has been a nightmare with Hertz and I will never rent with them again. After I picked up my vehicle it worked great for a day. Then the check engine light came on and when I called they told me I had to take it to the airport to exchange it (40 minutes away). Or I could call the roadside assistance number (called and sat on hold for an hour and nobody ever answered). I am now stuck with a car with a check engine light on that I do not feel safe driving and they will not resolve the issue. Do not rent from Hertz.

This has been the worst customer service experience I’ve received at any company. No one in support has been able to help me. They have no record that I’m even calling in. At this point, I feel like I’ve been scammed. I reserved my car through Hotwire for 12/4/20 - 12/7/21. That’s three days with an estimated total of $132. When picking up my rental, it took an hour before I was able to speak to someone. She told me my car was unavailable, no problem. I selected another option in a booklet. I was offered additional coverage and was told those three days including the rental and coverage would be about $175. Not bad, right? I waited outside for another hour, waiting for one of the employees to pull up in the rental. One hour.

I had accident and the insurance. Booked the car. They to sale me extra insurance. I refused it. I have fall covered why should pay for it. They try first to add extra insurance to contract. I said no then guy he said, "We waved it". After one month I been charged $1173.03. The insurance pay daily rate.

Awful customer experience. Notified Hertz of damage to rental car caused by a third party while parked, and provided the insurance information of the party at fault on the same day. I had to pay 4,400 immediately. It took dozens of hours of work and six months before I received any reimbursement for this. Hertz took no initiative to follow-up on this with the insurance of the at-fault party. They ignored many emails. They sent me a less than full amount for reimbursement, which caused me a lot of work to prove that they reimbursed me the wrong amount, and more ignored emails and lengthy delays.

Awful. My daughter had a confirmation number from hertz. When she went to pick up the car at the airport, there were no more vehicles. The money was taken right away but refund is not for 7-10 days. Run! Don’t use this company. My daughter was left stranded at the Lexington airport with no car in 30 degrees. There was no solution. No help. Awful customer service. A lady made pretend she was the supervisor. Run. Priceline wasn’t much better

I will never do business with Hertz. They took me for a joyride then had the audacity to say it was my fault. I so happened to get into a car accident and at the beginning it was not tender, not loving, but they seemed to care. And then stuck me with an outrageous bill.

Toya at Jacksonville International Airport refused to rent to us a mid size vehicle due to being under 25. Anywhere on the website INCLUDING the Jacksonville International Airport Location states we could rent a mid size vehicle. We also got on the phone with Hertz Nationals and they were trying to call her at the desk to tell her to rent to us and she refused to pick up. I understand there are rules you must follow, but this woman was absolutely terrible with customer service. She was rude and belittled us the whole time. She also made us wait 20 minutes for her manager to come talk to us, then after we waited told us her manager now had a meeting and couldn’t speak to us.

I arrived from out of state to pick up my reserved rental car from Dollar/Hertz. To be told they overbooked reservations. Instead of trying to help me they left me stranded. Reached out to Corporate to be told this happens but, "Thanks for sharing with us so we can improve." Way to go.

I reserved a compact car for 1 way travel from Crescent City, CA to San Jose Airport. Upon arriving the local manager asked if I wouldn't mind transporting a damaged car to the bay area for repairs. It was an upgrade; I didn't care what the car looked like, so was happy to oblige. Showed the paperwork to the agent at the airport (showing previous damage), all seemed OK, she offered no additional paperwork to me.

I rented a car from Hertz Austin Bergstrom International Airport for a week. The agent told me that the rental would cost $304 including taxes and fees, plus a refunded $200 deposit. She even printed out a receipt upon payment with the $304 total. After returning the car on time and in perfect condition, I was charged $533 with no refund of a $200 deposit. Three weeks later, I still don't have the deposit back.

I was shocked to receive my bill from Hertz car rental and find an additional $400 "damage" fee- When contacting them they indicated it was for smoking and pet damage - I do not smoke and was traveling without pets? I have been fighting the charge for a month and have requested documentation on numerous occasions both in writing and verbally - They have provided nothing. I even offered to provide boarding passes showing I had no pets with me and submit to a blood/saliva test showing I am a non-smoker. Odd I should have to prove my innocence vs. their proving my guilty but am willing to provide whatever they need to remove the charges. On reading other's posts I find this is a common issue - Wow- How can a company get away with charging huge fees without documentation - I am now contesting with the credit card company and will resort to small claims if I have no success there - DO NOT RENT FROM HERTZ!!! NOT WORTH THE FIGHT.

I was quoted a $35 rental. Only drove it 50 miles. They added all the hidden fees and it ended costing us $141! I'm so upset! Never again will I use this company. I believe the lady at the counter added extra charges because we were just getting in off a late flight with two upset little ones. She added every extra charge on the book because she knew all we wanted to do was get out of there. Also, they wouldn't accept cash. I can understand not giving change back because of the coin shortage, but not accepting cash at all is ridiculous. Now Hertz has maxed out my card and charged me more than any car rental I've ever had! As much as I tried to argue the price they wouldn't budge. Frustrating to say the least!

I rented the car in Albany, GA while there on business. I then had to drive to Florida for more meetings. The car was not clean but filthy and the “sanitized” sticker was broken. The (interior) passenger and rear windows were covered with greasy handprints and gunk. The interior front windshield had a thick layer of smoke. I bought Windex and paper towels which were completely black after I cleaned the interior windows. Also, the front driver's tire was low (with the warning light on). I filled it up and the warning light came right back on. I called Hertz and explained that I was driving 4 hours away so this made me nervous. They said they could not switch out the car and suggested I contact roadside assistance to see about taking it to a tire shop to get replaced! I definitely did not have time since I had to be in Florida for an annual business meeting.

I rented a car, using a phone representative, on 10/1/2020 to book at Boston Logan Airport. More than once I told the rep that we may only need the car for 3 days, but it might be 8 or 9. He said I should book it for the entire time and could just drop it off early if we didn't need it all the 8 or 9 days. He then sold me the reservation not telling me that what he sold me changed the requirements and I could not drop it off early. Evidently I had to read the terms and conditions in the confirmation email they sent to me (who does that? I'm a gold member and know once reserved all I have to do is show up and pick out a car).

This company just contacted me and they have indicated they are refunding my $400. What a relief. My faith in mankind is renewed. Wish I could give them a 5, what I went through thinking I was losing this much money dropped it to a 4. Thank you Thrifty for listening.

I'm on with customer service and your local location in Houston TX on Louisiana St. I was called on Thursday by Your representative and canceled for my pick up on Friday that was already paid for through Orbitz. She told me that I had to call the 3rd party to get my money back. After calling Orbitz, the only refund I received was from them which was the collision coverage. I also received an refund email from Orbitz. Here a week later I haven't received anything from Hertz so I called the location today and spoke with the same girl Shay that canceled me the Thursday before only to be told I had to call the billing department to process my own damn refund!!! Again, this is a week later and nothing was told to me about the billing department when she called and Canceled me last week. So I call billing only to be told it doesn't show canceled in the system. It shows rental not picked up!!! Now I have to wait 10 business days for my refund. Hell no!!

We reserved a vehicle through Southwest Airlines. Flew from Sacramento to Portland. Picked up our car at the airport. Two hours in we received a call that one of our employees back in Sacramento was ill and possibly exposed to Covid-19. We had flown up to visit my daughter and grandchildren. Needless to say until we get the results it was not safe to visit family. We had to make arrangements to now return home unable to visit. We explained to our hotel and Southwest Airlines who both treated us AMAZING. We stayed one night at our hotel paying for only the (one night stay) and all other fees were returned. Southwest waived ALL the fees to change our flight. We returned the vehicle to HERTZ just over 24 hours after picking it up. We had reserved the car to use for 4 days. After almost two weeks I noticed I had not yet received any credit from HERTZ.

Rented a car on a 3rd party website for the Hertz Atlanta airport. At the desk, I was told that I erred and the car was at 5750 Windward (questioned but did not fight). After a $56 Uber drive I learned the site written by airport rep closed in March. The posted number was also closed. From a call to 3rd site I learned the car was at still a 4th site, the manager couldn't talk; but the car was unavailable because I was late for the 10:00 pickup (time spent commuting to the wrong site). When speaking with Hetz national line, I was asked, “Are you being sarcastic?” I hung up and called another company. It was worth another Uber fee to use another company.

I had a nonprofit company that I was doing some volunteer work for set up a rental for me through Hertz and Hertz was to bill the company. Instead Hertz has billed me. I was required to provide a credit card in my name for the deposit for the rental in case of damages or if I didn’t return the rental. I verified twice when picking up the rental that I would not be billed personally if I provided this credit card. I also verified this when returning the car. A few days later my credit card was charged. I called to have this removed and charged correctly. I was told by the person on the phone it wasn't their problem and I should have never given my personal card to the person at the counter. I called the nonprofit company who placed the rental for me and verified that they were supposed to be billed for the rental and they would cover the charge.

Prepaid for a rental car and when we arrived they had zero cars available. They assured a refund, and after 14 days and no refund we called. They said no refund was requested, and to wait another 14 days for a refund. On day 28, and still no refund. Horrible customer service, that sounds like they operate in a 3rd world country.

(Context: personally generated $1000/yr plus corporate rentals). 1. Arrive Seattle...Directed to Gold as usual, and the selection of vehicles included cars, trucks, suv's. Not unusual. Grab a SUV, which I've done before a few times. 2. Arrive at hotel to find a vehicle upcharge. Hertz customer service says I should drive back to location to deal with it. (Seriously?) 3. Return car at 1:30PM Monday at unmanned return counter. They email receipt saying car returned Tuesday at 3PM so they could add an extra day. 4. Call customer service. They claim I "paid for a midsize" so the upcharge was valid. They claim to have no knowledge how the Gold aisle works. You choose ANY vehicle. They refuse to do anything. 5. I dispute charge with CC company, which I win. 6. Had another rental at Seattle (fool me once).

I rented a car from the Hertz terminal at Atlanta International Airport on 9/4/2020. The car smelled faintly of smoke but not enough to require a replacement as I was on a schedule and did not have time to request a replacement. There were only three or four other cars available and the line at the counter was fairly long. I returned the car with no damage, keys inside, and a full tank on 9/8/2020. When I received my e-receipt later that day, I had been assessed a $400 cleaning fee for smoking. I don’t smoke. I called Hertz Customer Care on 9/9/2020 to dispute the charge. My wait time was about half an hour but it was two days after a holiday weekend so that didn’t really bother me. When I reached a rep, I explained the situation and was told that the charge must stand because the Atlanta facility deemed it so. I requested and was connected with a supervisor.

Had to return rental to Hertz today. Due to the Storm Beta, I called the 800 number to request I drop off at Pearland (closer to my home) because it was closer and I couldn't get the Hobby Location on the phone. I was told NO, I have to return to Hobby. So I got over there with my autistic son. There was a slight drizzle and water on the sides of the road until I got to Monroe. Others were going that way, there was NO signage as to not being able to pass. So I attempted to do so and the battery of car went out and we were stranded along with other cars.

Reserved a car at Flagstaff Airport for 3pm pick up on 9/12/20. Flight arrived a little past 3 pm. Got to the Hertz counter to find they had closed at 3pm. My reservation receipt says "open until 4 pm". We got no notification from Hertz of this early closing - not by phone, text or email. Called the 800 # and was told "sorry. you'll have to come back in the morning." Taxi fare to our hotel was quoted as $180 (1.5 hour trip each way). All the other car rentals (National, Enterprise and Dollar- who were all still open), said they were booked; had nothing available. I begged National for a day rental just to get us to our hotel that night and back to the airport on Sunday. They agreed to rent us a pick-up truck for 24 hours - $86 + $40 it cost us in gas. Drove 1.5 hours Saturday evening to our hotel. Got up at the crack of dawn and drove 1.5 hours BACK to Flagstaff to await Hertz's 8am re-opening.

Had a rental through Hertz via insurance after getting backed into at a stop light. Upon pick up from the body shop my car was being repaired at, no Hertz person was present but my conversation with the girl before picking my rental up was that all I was responsible for was filling it with gas when I dropped it off. I double checked with the person giving me the keys to the rental that I didn't have to wash the car on the way back, they said no.

I had received email from the Hertz personnel of my written review having been posted. I called back the same Hertz location and inquired again. Staff stated they would not know about the status of the return credit deposit back to my bank. Though, I already knew they would not have known unless they were able to look it up for themselves. Thus, I did not know their policies; but, I was trying to find out the status. If not the status, what was the company formality?

Hertz location on 13205 SW 137th Avenue in Miami, Florida should be ashamed of themselves. This is the second time this location does not provide me with my reservation choice. I reserved a convertible for the Labor Day weekend and once I was there to pick it up, they tell me they don't have it available but "I could rent the Impala!!!" Convertible Mustang does not equal Impala. They assumed because I was there and ready to leave on my vacation, that they had me by the throat. But I did not give them my business and rented my convertible from the Budget a few blocks up the street. The story continues... THEY CHARGED MY CREDIT CARD FOR THE CONVERTIBLE!!! Current status: Still battling to get my refund! SHAME, SHAME, SHAME ON THEM. This business should shut down!

I like the online renting a car, then arrive at the rental car location and basically go to the area assigned to you, pick the car you like, then drive to the check out stand. Show them your method of payment, drivers license and just go. Love this!!!!

I HAVE NEVER HAD A WORSE EXPERIENCE, EVER! First of all let me start off by saying I would rather be water boarded and tortured further than deal with Hertz ever again. I booked a car rental then arrived at the location to find it was closed. Once I contacted them they notified my that the website made an error in allowing me to book at this closed location, then transferred me to another department to "assist" me. After an 1.5 hours of waiting on hold I finally asked them to process a refund, they transferred me again, then that department told me they don't process refunds on the weekend...

When I return the car she told me the money $200 deposit should be refund between 3 to 7 business days but I didn’t get the refund. After nine days I called a customer service. He told me to call my bank. I call my bank and they told me to call the HERTZ customer service. I did not get a refund anyway. Very upset. The customer service was terrible. They don’t care for any of your concern. This is my first and last time.

One of the worst companies I have ever dealt with. I specifically asked if I returned to the car 1 or 2 days early if I would get a refund I was told yes I then get a completely filthy car that kept having engine trouble and the tire kept going flat only to return it and be charged $300 to clean a car because 2 dog hairs from someones shirt were found in the car. Obviously it is a scam company that is only trying to make money and could care less about customers. I will never use them again.

Rented a car in Sanford FL on Rinehart Road. The customer service was great. I rented a fuel efficient Ford Edge and was amazed at the mileage rate that I received. The vehicle was very clean. The manager was very helpful in providing a car that he thought would fit my needs.

We have rented vehicles from Hertz for many, many years and have never been disappointed. We have personally rented various size cars, cargo vans and even a pick-up truck. We have used them for short, two or three day, rentals to longer, up to thirty day, rentals. The vehicles have always been clean and ready upon our arrival for pickup and the rental agents have all been extremely helpful and pleasant. We would recommend Hertz to everyone in the need of a rental car.

Fast and accurate service with great concern for the customer! I can recommend the company with no concerns. I already use them for referrals. Their employees have better than average people skills and are knowledgeable.

The process from start to finish was so easy. I got the car I wanted at a great rate and the customer service was outstanding. The selection of cars is great and prices are usually the lowest around. I definitely recommend them.

I think there are not close enough facilities for getting rentals. And the rates are too high.. For real. Also you should offer discounts for people renting cars for certain reasons that aren’t pleasure. We are renting due to having to drive out of state for medical care for my husband.

How to make the pick up car process painless: The $10,000 question for rental car companies. Hertz is (was) still working on it. Despite having almost perfected the reservations process (including car selection and attractive prices), I still had to wait in line when picking up a car in Las Vegas, for a total time spent of about 1 hour.

Nothing but good to say about Hertz. I use them through a corporate account as well as for personal rentals and service and selection have always been first rate. Even on local rentals from neighborhood location, same story, service has always been great.

Beware if you thinking about renting a car with this company, my experience had one of their cars for 3 days, when I went to return the vehicle, Hertz representative starting making false claims, first false claim was someone had smoke in the car. He was going to charge $300 extra, I confronted him that I don't smoke. There was no ashes nor any smell, after that he said that the car had no gas. I went and fuel the car, and then another false claim the car was Dirty and I need to get it detail and bring a receipt. If not he would charge me $65 extra. At that point I knew I was dealing with a thief trying to take my money anyway he could. I would never rent or recommend this company to any body.

Brentwood, NY. Hertz 2267 Middle Country Rd., Centereach NY. Worst experience ever. Hertz corporation nor this rental shack honor their reservations or care about customer service. Reserved a van in mid July for August 8th. Was supposed to move my daughter's furniture to NC over the weekend and fly back Monday. Supposed is the key word. We get to the pick-up location a few minutes earlier and get "assisted" by the shop manager and tells us; "The van is not here. It's on its way. Should be around 45 minutes. Give me your number and I'll call you." Of course that is not acceptable so we call Hertz.