Hertz Reviews

The vehicle was great riding in it, but gas to keep it up was very expensive. Two weeks $84.00. That is only going when necessary. Dodge Grand Caravan 2019. I own a 2013 Chevrolet Equinox 4 cylinder very good on gas. It runs great. I can ride a month on $80.00 going anytime I want to. It's very easy on the pocket.

I tried 3 times to submit this complaint on the Hertz website and tried three times and keep receiving a message that the request is not valid so I am forced to bring it up in other formats. Below is my situation for My Hertz Reservation: ---- I reserved and pre-paid for a car with Hertz location 2940 Northwest 36th Street, Miami Central Miami, FL US 33142 two weeks in advance for a four day rental. 25 minutes before I am supposed to pick up my car, a person from the location called me from ** telling me he was very sorry but there is no car available for me and that it's been like that for the last few weeks and this is a common occurrence. I said, "That's odd, I didn't get any email from Hertz about this and they did not book me another car or another location."

Wrote this to Hertz...Never hear back. Complaint regarding car rental **. Is Hertz too big to care about customers? I am disappointed that we were handed a car that after a short time of driving was to be serviced (oil change) (case number **). I believe that you as a professional car rental company should have control of your cars before sending them on the street. I think it is unreasonable that I have to spend several hours to solve the problem, and that I have to repeatedly explain to different employees.

I've used this rental car place for years, but they have decided not to allow me to like them any further. I refused the overpriced fuel prepayment option at the desk in Omaha. But apparently the agent slid it on the agreement anyway. At the end of the rental I gassed vehicle up at the closest station to the airport. Weeks later I noticed the charge. I called the 800 number, where I was disconnected 3 times before even speaking to a person. As I spoke with this person it became obvious there was not going to be a resolution, so I asked to speak to a higher up. So predictably after a few minutes on hold the call was disconnected. So then I entered a complaint into their website. Just got the answer today...it appears I opted for the 'benefit' of this option, even though Hertz merely used my gold status stored signature. I refuse to use any company with such obvious deceitful income producing practices. I choose to vote with my dollars and go elsewhere.

Updated on 10/24/2019: I stated in my first review of this company that the cost of the battery for my key was taken off my bill but after checking my Visa card statement, I saw that it was not. Last time I will ever spend any money on a rental car and probably last time I will ever rent a car again from anywhere but if I do, it certainly will not be from these shysters.

10/18/19 I rented a car from the Lomita Hertz. 10/21/19 I was approved by State Farm for a full size vehicle. Lomita location only had 2 compact cars. I called Lomita & asked could I return the car to the Gardena branch (location closer to my place of employment) and exchange the car, they said yes. I went online & reserved a Cadillac. At 12:10pm I arrived at Gardena branch & waited patiently for my turn. 12:50pm A rep looked up my info then informed me that it will be a $285 charge. I asked why? She then turned the computer screen to Hector & said look. Hector states "oh no why are you here?"

Rented a car. Took pictures of car damage before leaving the lot. Returned car next morning. Lady at check in asked about damage. I show her pictures. She says “Oh ok that is no problem.” I went in my merry way. That was last weekend in May 2019. Fast forward to October 2019. I receive a letter from Viking collection agency stating I owe 1110.36 for damage. There was absolutely no contact from Hertz or anybody in between those two dates. DO NOT RENT FROM THIS COMPANY!! Keep all your records from them indefinitely. They will cheat scam you. Don’t get blindsided like I was.

Not only they overcharge and force you to pay extra on everything but there are some big security concerns and Customer service is brainless enough to not to understand. I suddenly got a reservation confirmation on my email. Somebody made a reservation from the Hertz Gold account from pickup from Philadelphia airport from Detroit which I don't have any relation with.

I rented a Hertz vehicle in Bergen, Norway. The car was great and experience ran smoothly. However, I left behind an expensive item in the vehicle and it took over a week to be able to get in contact with the airport to let them know, at which time they reported cleaning crew had not found the item although I am certain that it was there. The man I spoke to was friendly on the phone but there should be a better process in place for lost items. I should have easily been able to retrieve this item. Will not rent with Hertz again for this reason.

I recently rented a car from Hertz for a trip to Hawaii. Although getting the car was easy, I didn't realize I would have so many issues afterwards. I originally purchased the rental through Expedia and opted for the insurance. I paid for the total. When I got to Hawaii the location asked me about additional insurance and told them I already had it. They didn't truly clarify the insurances so on the receipt I saw what I thought was the insurance I already purchased. They also did not let me know I was being charged for the additional driver. I signed for the receipt which was only slightly higher than my total from expedia so figured there were a few extra fees etc. Then when I returned the car they didn't go over any expenses with me and basically just gave my receipt.

My son was going to Atlanta for his birthday. He had several events to attend. I made a reservation almost 3 weeks in advance. When he went to pick up the vehicle, it was not ready. They told him it would be at least an hour. There was a man in the waiting area who had been waiting for 3.5 hours. So he cancelled and ended up stranded in Atlanta with no vehicle on his special day. I'd even called the night before and was told the vehicle would be ready as promised. Never happened! I will never again use Hertz.

Today, British Airways cancelled my flight from SFO and moved me to San Jose ($45 in an Uber). I phoned Hertz to change my drop off destination and extend the trip by 4 hours. Not that it should make much difference, but I am a Gold member and have been for years and the charge for this change was $900. Yes, $900. More than the original charge for the week.

Save yourself a headache and avoid renting a car from Hertz for international car rentals. I wish I could rate Hertz Rent A Car with a zero, due to the unimaginable level of incompetence I've dealt with since renting a car through them for my vacation in Italy. I rented our vehicle directly with Hertz via phone, weeks before we left the country to Italy. We were supposed to pick up our car in Milan, Italy, at a Hertz office located at Milan Certosa-Via Giovanni Antonio Plaza 27, Saturday, but instead were met with an attendant who informed us that we would not be able to take out the car unless we had two credit cards.

Rented a car from Hertz in France - on our return I rang to say we were stuck in a major traffic jam. We were 30 minutes late and were charged another day's hire plus insurance - so 3 days and 30 minutes turned into 4 days and cost £400 - outrageously expensive! Never using this company again. Surely a late return fee in the circumstances would have sufficed.

I recently rented a vehicle from Hertz in Edinburgh Scotland, was told my reservation was not ready and had to wait 4 hours or I could upgrade? Seriously 4 hours? I was basically compelled to upgrade for an additional $300. Upon my return the person checking us in got down on the ground and checked our rims. Nothing else. Just the rims. He produced a looking glass and some kind of card with lines on it and proceeded to inform us that we had scratches on the rim and it would cost us an additional 100+ pounds or close to $130 dollars. This company is a bunch of crooks. Rent from anyone else and be sure to check the rims. What a scam.

Gorilla marketing; Click-bait & switch. Prepaid rate SEEMS competitive, but no mention or disclosure of the rental being across town from the airport with no handicap assistance at the counter. No mention or disclosure of requiring an additional $200-dollar-deposit-credit-card-only until after the additional $100 dollar aitport shuttle both ways brought us to the location of vehicles. Even the $1,000 cash I had on hand wasn't accepted. We actually chose from the drop down menu the specific Dallas-FT-worth-International-Airport as opposed to a general "Dallas" selection that was available. Illegal and unresolvable by phone call to management second car prepayment refund hasn't shown up in the bank. Neither has the additional prepaid rental insurance $45.

The Company has not refunded a completely unknown charge from 8/3 on my Capital One credit card in the amount of $57.80. Hertz needs to credit me and I need you to force their hand to do the basic research without requiring a consumer to dispute a charge (and it has now been disputed). Rather than acting with urgency, the appearance of internal fraud does not seem to bother the company in the least. I have received conflicting information on whether the charge can be viewed in the Hertz systems at all. There was no rental. It is extremely difficult to contact Hertz by phone. On 8/5, I reached someone in tolls and violations who said, based on my driver's license number, I did not have any. I called again waiting thirty minutes and the person hung-up on me after saying "hello."

Hertz in Anaheim dropped my reservation the night before, left me stranded with time sensitive plans. I heard from other rental car establishments in the area that they do this when they are able to get a higher paying consumer. This is extremely disappointing and led to a significant amount of stress. I caution anyone in trusting in a reservation with Hertz as it may not be honored.

Last weekend I book rental online, pick up location was Sonic Drive-In, Memphis. I have pick-up time at 4.30pm, I called location around 11am to confirm that they have any cars coming. They told me, they have only one Chevrolet Cruze with windshield broken. I called Hertz to resolve that, one of the representative told me that they gonna send one car from airport location to Sonic Drive location. He told me I will get call from Hertz to confirm in 1 hour. I didn't get any call. After 2 hours I called back to hertz, the other representative asked me to hold and called to the Sonic Drive location, these guys told him that they have car available for pickup by hiding that was with broken windshield. Representative told me they have car available.

When my father and I went to the rental pickup we were asked if we wanted the additional insurance coverage which we declined. The representative then repeated that we declined and proceeded to check out. The amount that they quoted was the close to what my online registration was so I signed the keypad and took the receipt and left in the car.

This is to warn you of a scam that Hertz has tried twice on me. The first time was about a year and a half ago with a rental from Orlando, this time it was a rental from CVG. I ALWAYS fill the rental car with fuel before returning it (our company's policy). And I always get a paper copy of the rental receipt when I drop the car off, and I ALWAYS make sure the receipt says "Full" for the fuel level. (And, obviously, I keep the gas receipt for our expense report.)

This company must trained their customer service team to lie to get you off their phones. I have been trying since August 15, 2019 to get my money refunded back to my credit card and still to this day I have not received my money. Every day I call this same foreign guy by the name of Randy is telling me the issue has been escalated to the headquarters and is waiting on a supervisor's approval. Now, I know it does not take this long for someone to sign off on this small issue of $167.47. I swear these people act like I have asking them to refund me a million dollars or more. The customer service is a joke. I call this place every day, and these people ask me the same questions every day but the representative tell me there are no notes on the account. I am so sorry that I chose this company for its services and I will never ever use Hertz Rental car service again.

I did a reservation for Two stores in Montgomery. One I did through Expedia and paid for it. Then I get a call the next day saying they don't have the van and then saying I have to take care of the refund myself wtf? So I did and I have to wait 10 Business which is bullcrap. So I did another location in Montgomery through Expedia And it was a SUV. Got it and paid for it. Keep in mind I'm running up my credit card which I need for my trip. So I got it reserved. I even called the location to make sure I'm reserved for that SUV and making sure everything is going to be 100% fine. The worker said, "Yes yes yes everything is in order" and said, "I'll see you Friday."

I recently made a trip to Austin, Texas with my wife and reserved a car online through Priceline. I like to go with a brand I know, and Hertz had what looked like a good deal on a small SUV. At the airport I was barraged with reasons I should buy their extra insurance coverage, even though I was already covered by my own insurance policy and the policy offered with my credit card. The rental companies have figured out that they can squeeze more money out of you by telling you that your insurance won't cover "loss of use" of their vehicle should you be in an accident. Then, the final ridiculous scam - it would cost an additional $13.50 per day to add my wife as an authorized driver. We opted out, and I will opt out of using Hertz henceforth.

Booked a rental for 4PM on a Friday. I did not arrive til around 4:15-4:25 but their hours were until 5PM that afternoon. The employee of the facility they're located in allowed the employee to leave "early" since they were slow. Craziest thing I've ever heard. I was WITHOUT a rental and LUCKILY Enterprise had a car for me last min at closing on a Friday. Their customer service dept apologized and I quote stated "You can just go get the car tomorrow when they re-open"... I'm not sure who manages this company and requires that customers are taken care of.. but this was the most ridiculous situation I've ever dealt with.

Hi, I will never do Hertz again after terrible customer service from the Brownsburg location and especially Indianapolis airport and Jerry was the topping. He refused to take ownership. Jerry told my wife and I that Hertz customer service are not the same and “I don’t have anything for you and I want do anything for you”.

First let me clarify that I work for a company whose travel policy requires to accept the "Damage Waiver" and to return the rental car with full fuel gas tank (and my mind is set to this). I was made these questions and answered accordingly (without hesitation) during the rental pickup, I also remember to Not accepting on the emergency roadside service because I noticed it was a pretty new car and I usually don't do this anyway.

I recently tried to rent a car from Hertz. I had booked it over a month in advance. They gave me what I thought was a reasonable rate. When I went to pick up my car, (which I had booked for 6:00m on August 21st), I arrived just before 6:00. I was at the front desk and the lady was putting all the information in the computer, when she suddenly said, "Oh our system wants to verify your driver's license and it will cost you $1.99." This of course is so wrong. Why do I have to pay extra because your system wants to verify my license. I had never seen that before. Anyway I had no choice but to do that. Then she tells me, "Oh our system can't verify your license." I said, "Well there must be some mistake."

I will never rent from this company again! They overcharged me by $1500 and are refusing to give my money back! I rented a car from them 8/2-8/23 and during my rental I became ill. I stayed in contact with them at customer service because the location is not 24 hours and I let customer service know that I would have a family member to return the car for me while in the hospital. After the family member could not return for me, I contacted them and they stated that due to my situation they could pick the car up from the location it was parked. I did let them know that the key was with me. The rep stated, have someone pick up the key and return the key to the location I picked up from. She then transferred me to Hertz roadside assistance and I gave them the location of the car. This was in the morning when I spoke with customer service and roadside.

Currently battling a possible rental. Was completely misinformed about a rewards program detail. This led to hours wasted talking to countless agents all giving me different answers, waiting on hold for forever, and being told that no supervisors or managers were on duty. This is hard to believe. All I want is to be compensated for wasting [what has turned into a day and a half of) countless hours trying to utilize points for a month long rental. Hertz, please, help out a loyal gold member customer. I want to change this review, but I have to be honest so that no one else has to go through this. It's been ridiculous. I always rent with Hertz and want to continue the customer loyalty, but not until this issue is resolved.

I typically rent vehicles when travelling or if I am going out of town. For the FIRST TIME EVER I used Hertz- what a mistake. Not only did they charge me to damages to the vehicle - on the vehicle inspection report PRIOR to taking the vehicle I pointed out the scratch and they marked it down as already being there. NOW THEY HAVE CHARGED ME 487$ for the repair to that and are ignoring all my calls and emails and because it's Hertz in South Africa. I have no idea where to go from there. It is insane how horrible their service is.

No one ever at Hertz counter. It's nearly impossible to add a driver to the contract during your visit. Nothing convenient about it. Chateau Lake Louise does not take responsibility for this operation inside their hotel. Not a good situation.

I paid cost of rental per day as well as the extra option they give you with bringing keys to them and walking away with no questions asked..etc on top of daily rental. I ended up getting a bill in mail stating I owe $1900 for damages and gas. I filled the tank up before dropping it off. Only thing was I wasn't in town so I had dropped it off nearest location. I had pictures and recipes for my gas but I been having a string of bad luck and I had my purse stolen with my phone and wallet. So now I don't even have it to prove myself and I don't get any answers to why they are charging me so much... What Can I do to not be ripped off??

** car rent provider. I rented a car via Autoeurope.com site. Their system is confusing and deceptive. With a full insurance and a baby seat I had to pay 170 Eur, but I spent 270 Eur for a 3 days rent of Dacia Logan (worst ever car) in Ireland. Looks like too expensive, right? And we had no incidents! Only they know how to increase the amount from nothing. Cheaters!!!

Booked online for a trip to Salt Lake City. Everything seemed to go smoothly, they charged my credit card and everything. When I arrived, they wouldn't give me a car, because my credit card didn't seem to work for them. There is nothing wrong with my card, I used it several times since then. But that wasn't even the problem. When I asked what I was supposed to do, they told me to cancel it and go to their city location (I was at the airport). The next day at the city location they told me they can't cancel my reservation and I would've to do it with their service hotline. I called the number they gave me and was transferred about 4 times and waited for about 50 minutes. After that I told 4 different people that I want to cancel my reservation. All of them were really nice, but no one could help me. They promised they would try to cancel it.

Made reservation for $265, but received a receipt for $378 which included hidden fees not on original bill as well as fees I apparently "accepted" that I did not request or talk with anyone about. My PlatePass for tolls did not work, it said "Invalid Tag" when going through E-ZPass tolls. Tried calling Hertz rental location, customer service and roadside assistance and was not able to get anyone to answer for over an hour before giving up. Hertz is a bunch of scammers with terrible customer service. Every experience I've had with other rental companies was infinite times better than my experience with Hertz.

Honestly - the Hertz at Asheville Airport is not even worth one star. Prior to traveling, I called Hertz and TWICE confirmed my rental of a vehicle with hand controls - my husband is a wheelchair user and requires these to drive. Have never had an issue with this before and car rental firms are required by law to provide such needed options. Upon arrival - there were 15+ people on line at the Hertz desk - one employee who clearly had no clue what he was doing. Gold Hertz members also very upset about having to wait for their keys. When we finally got to the desk - they tell us they have no record of request for hand controls. TWO HOURS later, we get out of the airport with a non-equipped vehicle. They promise to deliver vehicle with hand controls the next day.

I rented a cargo van months in advance to be used for 2 weeks. I paid in advance to ensure that it would be available at time of pick up. The day before I was suppose to pick the van up I was called and told the van would not be available. This did not make me happy but I understood. The part I didn't like was that I then had to call the corporate office and stay on hold for nearly 30 minutes in order to get refunded the money for which Hertz defaulted on our contract. After the wait a nice lady refunded my money in full and asked me to wait on the line for customer service in order for them to make things right with some sort of compensation for the inconvenience and loss of precious time.

I rent through Hertz to drive for Uber, so I know their cars very well. Not only are the cars outdated, but they are not maintained at all. They will look at you, hand you a car that broke down two days ago that hasnt been maintained and tell you to go ** yourself , because it's the only thing they have in stock. They dont do maintenance on their cars, which means it will probably break on you. When it does and you call them, they tell you they have no other cars and that YOU have to fix the car. You, the paying customer has to fix their load of junk. The customer service from this place is so bad, I wonder how the hell they're still open.

The agent at Hertz in Bozeman International Airport, did not disclose additional driver fee at the time of rental. After return, I have been illegally charged an extra fee. This Hertz affiliate center did not send me an RR number after the pickup or drop-off of the rental car. They only sent an invoice with overages that were not mentioned prior to the rental pickup.

When a rental was booked incorrectly thru a third party and the third party would not make corrections to the rental, the team at the Minneapolis/St. Paul Airport stepped up and took care of me with first class service. VERY IMPRESSIVE!

I only wish I could post this review with ZERO stars. HErtz left my family and me stranded in England without the necessary tools to help ourselves and then their customer service was UNAVAILABLE to help us, even though we had paid extra for 24x7 service. Then they charged us $1800 for the miserable experience. WE got a flat tire deep in the countryside. After spending an entire day getting ourselves and our car to a Hertz-approved mechanic, we discovered that Hertz had neglected to include the necessary locking lug nut wrench with the car. Nothing could be done. No one could be reached by phone. They charged us $1800 and have refunded only a portion. They insist that we pay over $600 for the car. I am irate that they not only left us in a precarious situation and didn't provide the 24hr service that we were promised, but that they are not crediting us the full expense of our rental.

I joined Hertz Gold Apex 5 years ago. I used their rental cars for a number of vacations and business uses. Today, I will never use Hertz again. I had received an email stating I have points that qualify me for a "free rental" only to find out..the dates I needed are "not available" for this offer. There is no mention of particular dates in the offer. I needed to travel for a memorial service in the Boston area and my travel dates were not flexible... Neither are the representatives at Hertz.

They are not honest. I reserved at full size car paid for and when I got to the site Hertz downgrade the car on purpose. They promised to give a partial refund which never happened. Very disappointed.

My wife rented a car from Hertz in Aruba at the Marriott on Sunday, July 28, 2019 at around 9:30 am for 5 days. We were told we had to return the car on Friday, August 2nd by 10 am for a 5 day rental. All went well until we return the vehicle on Friday at 8:30 am and were told we were being charged another day on our credit card as we did not return it by 5PM the day prior. Made no sense as we only had the car 5 days, not 6 and we were told by the original lady when to bring it back. Well the new lady on Friday says my wife was lying, meanwhile I was there. How can you take a car out for rental for 5 days and be charged a 6th day when you return it in less than 5 twenty four hour days? Makes no sense. Well we were lied to and screwed. Now protesting with credit card company. Beware if you go to Aruba and use Hertz....

I rented a car from this location yesterday & they came & picked me up, they gave me a car that has a expired inspection sticker since May. The oil & filter change warning light is on, the front brake sensor light is on & this manager Lynsey wants me to drive an hour each way to go exchange the car. They close at 6pm & I work until 6pm. It is all about what is convenient for them & not the customer. They need to make it right but apparently it is not their fault, so I have to suffer for their incompetence. Rabia **

I would give 0 stars to Hertz if I could, they made my 1st time trip in Vegas HELL!!! I will never use Hertz ever again or refer them to anyone! They refused to rent me a car after I paid and refused for weeks to give me my money back! HORRIBLE HORRIBLE HORRIBLE. I have never had so much trouble with a car rental before.

I'm a single father with three daughters and saved to take my kids on a quick trip but my ac went out on my car. We cut our trip by a day and decided to rent a car and make the best of it. I paid for the car rental online with my debit card but when I went to pick it up they said they would not accept my card. I needed a major credit card to get the vehicle. I said I don't have a major credit card. The woman then said I needed a return plane ticket flying out of San Antonio which I did not have either. I asked "so if I was not from San Antonio I could get the car?" She said "yes, we do not rent cars to local residents here." But I paid with my debit card which had my home address and zip code on it which is local in San Antonio, TX.

They are a horrible service. I paid 275 and was supposed to get my 200 back, they put us in a car that was wrecked and smelled nasty. They took my deposit and a extra 100 out of my bank account, saying my husband and I smoked in vehicle. I don’t smoke and have asthma and my husband don’t smoke with me in car. The management was rude and refused to give me my deposit back. They are thieves and I will not do service with them again. I do not recommend Hertz Rental car EVER!!!!

Don’t ever use Hertz! We prepaid for a car for spring break trip and showed up - no car available. Ruined our vacation and 4 months later still haven’t gotten refunded. It’s a nightmare. Totally incompetent, but kind people. Don’t trust a word they say. I’ve gone the nice route, but I’m done and want to save people the money and headache.

I booked a rental car from Hertz online one day ahead. I got a confirmation saying, "You can pick up the car tomorrow at 1:00pm." The next day just before we were going to pick the car up in 2 1/2 hours they call us and tell us that they can not fill our request because they had no cars available until Tuesday. That put us in a very bad spot because we had to be somewhere on Monday at 11:00 am. We called their customer service and they gave us the runaround. They said someone would be calling us back. Never heard back from anyone. Thank you to Enterprise car rental for bailing out Hertz terrible car rental service.

This review is for Kathryn ** as well as any future potential Hertz customers. Never in my life have I experienced this level of absolute ** customer service. I rented a car online from Hertz, NEVER AGAIN!!! Scheduled to pick it up Friday afternoon and drop it off Sunday. Now the reservation was made for me, and the person who made it did in fact make the mistake of booking it at the Niagara Falls location as opposed to the Buffalo Niagara airport location, which is what I initially wanted. Ok, fine, I will take the fault for that. However, my simple mistake does not give way for the way I was treated. These Hertz employees SINCERELY DO NOT CARE about the customers AT ALL.

I paid for my Hertz rental with a credit card. When I arrived at the airport the chip on my credit card was not working. I was told I had to leave a $200 deposit. I did this. I was then told it would take a couple days to receive the check for the $200 deposit. It’s been almost 2 weeks and NOTHING. I have called 100 times and can’t get 1 person on the phone.

I have called Hertz countless times and keep getting passed around to different people and given the run around on getting my deposit returned. I have also spoken to my bank numerous times and keep being told Hertz is renewing my deposit to be held. It has been over 24 days since I returned my rental car. I was told my deposit should be released within 5-7 business days after I returned the car on July 2nd yet it is STILL being held 24 days later. I have been passed around and spoken with NUMEROUS people with Hertz regarding the release of my deposit. They keep stating TD is holding my deposit and that they submitted the release twice but my bank says they have no record of any release.

I FORGOT MY iPHONE 10 IN THE RENTAL CAR WHEN I RETURNED IT ON SUNDAY JULY 21st AT TERMINAL 1. After tracking the phone I was able to locate it at the T1 location on Tuesday 23rd. Since Monday 22nd when I arrived I have tried to reach out to the +33 0825 88 97 55 but no one ever picked up the call over there, it is very frustrating as I cannot go back physically since I live in Philadelphia. I have called more than 20 times without being successful. EXTREMELY FRUSTRATING, but road assistance for Hertz told me the agent at the airport have a tendency to never and ever pick up the phone!

Dear all, I've rent a car with hertz in Pittsburgh, PA, USA. While the rental was expensive (I knew that in advance), the customer service is a joke. The live chat person isn't responsible for anything. The web contact form doesn't work.... And when I send an email to webmaster@hertz.com as requested by the error message, I get an email back that the only allowable email size is 0KB. And the actual problem is that I was billed by PlatePass, which I didn't actually use, and Hertz refuses to be responsible for that (billing not done by us they say). DON'T USE HERTZ!

Rented a car on July 19th in Kissimmee, FL. Next day, driving my family to Clearwater Beach. Car started smoking. Almost caught fire. Oil from one end of the vehicle to the other end. Put my family in danger, as we had to pull over on an exit off of HWY I4. No one apologized, followed up with me to ensure my family was safe. When I first called the local company, they proceeded to tell me there was nothing they could do to help me, gave me an 800 number and hung up on me. After I called the 800 number, the lady was rude, no sympathy for my family and I, could not give me an ETA on when someone would be there to help us (while my wife, 4 and 7 year old girls, 14 year old boy were stranded on the side of the road), in the meantime I was tweeting with someone on Twitter from Hertz, who was telling me that roadside assistance should have all the information I need for my new vehicle. Not the case at all. It was AAA that picked me up 2.5 hours later.

3 day car rental from Portsmouth NH and was fraudulently charged for 10 day!! These people are scumbags. No to be trusted. Customer service is not available on the weekends of course. Ironically was charged after they close on a Saturday. Shady company. Will not use again!

Despite having a rental confirmation, we could not reach anyone. We phoned multiple times from the West & East Coast to validate needing 2 forms of i.d. and specifics, phoned national to no avail, finally placed on hold for ages with an absolutely rude individual who was inattentive, brash, and inept. My fella phoned from Washington State on 3 occasions and could not understand the dialect. Nor could I in Pennsylvania.

I rented car from Hertz Barcelona and all was fine until another car ran into the back of me (other driver's fault) on the second last day of the rental. There was only minor damage and I called the emergency number on the rental agreement and was advised to return the car as normal the next day and get copies of the other driver's details. I did this and returned the vehicle early to allow plenty of time for clear up any issues before flying out of Barcelona airport.

Gold member. Quoted a price of $106 when making reservation. Bill came to $270. Complained to Hertz. Have not heard a response from them. Also, had to wait for 30 minutes at pick up while other customers were complaining about lack of service at Orlando airport. What has happened to this once great company?

Just want to commend one of your employees for outstanding service. After being told that the Hertz location I was directed to no longer existed (why didn’t Hertz contact all of the customers with open reservations let them know that particular office was closed???), a Lyft was arranged by Hertz to drive us back to the city center. Manny was not only friendly and understanding, but he straightened out our reservation issue and got us into a vehicle in less than 30 minutes. Thank you Manny for making a difficult and annoying situation 100 times better. One star for Hertz the company for not keeping their customers informed about crucial changes in their reservations. I expect more from a national chain. Manny saved you a repeat customer.

I Juan ** recommends Hertz rent car. Is easy and fast. It was my first time renting a car. All personnel is friendly. I use online rent and I pick the car in Colorado and I returned in NC. Best company. Thank you so much.

I was charged twice for the SAME service and the customer service employee's response was "Well, as you know, this is America and everything here is expensive, just look at the taxes and tax laws." No offer to refund the original, smaller charge. NOTHING. Just telling me how expensive it is to live in America!!! NEVER USING THIS COMPANY AGAIN.

I reserved two vehicles from Hertz in Richmond Ky. I check my bank and the money had been taken out, it was $355.00. When I arrived to pick up the vehicle I was told I needed to run a credit check and leave a deposit. They had my money. I ask for a refund. The manager gave me a 1-800 number. After 30 min talking with them I was told that because I did not give notice that I would not get any refund. This destroyed our vacation. Do not use this company. Hertz hides everything in multiple pages.

I've been renting with Dollar for over 5 years. Since Hertz taking over nothing but bad experiences. This year I've have rented over 20 times. As of late I keep getting invoices from them saying the location forgot to run my card and charge me. I see a charge from them and also received the payment invoice from the location. I was put on the DNR and had to pay them to get removed. I'm being double charged for something I paid for the first time. This is ridiculous and time to take my business elsewhere.

I reserved a car in Geneva, Switzerland for July 1-8, 2019. The only automatic transmission vehicle available at the time I reserved it was a Volvo, 7 passenger, with an estimated cost of approx. $2800. When we arrived I asked if there were any cheaper automatic transmission vehicles available and was told a Dodge Durango was available and would be much cheaper. There was a language challenge, as the native language there is French, but the representative kept saying it would be much cheaper, since the Volvo was considered a luxury level car. She mentioned $800, which I took to be the estimated price, but we later learned that was the increase. In the end we were charged more than $4100 for the rental, including taxes and insurance. I called the Hertz complaint number and they refunded $200 of it, which was an insult. I will never ever rent from Hertz again.

Rented and returned a car from Hertz rental car, unexplained charges on the bill. Website says "See list of charges", none of the charges on the bill or explained in the website. Try to call customer service multiple times. On hold for over 20 minutes each time before I have to give up and go back to work. Have tried sending emails with no response. Horrible customer service. Will not do business with again.

Suggest you to stay off this car rental company. Recently I booked and paid for an Estate / SW / Wagon, all nicely confirmed in the rental confirmation, so black and white. Upon picking up the car, I was given a silly sedan. The dude simply states this is a group D, he could as well have said, get lost. Have tried to raise this with Hertz via their formal channel, and they either repeat their rhetoric or ignore, so my recommendation have to be, stay away from these dudes.

HI, I always rent cars with Hertz because I like the professionalism I had before but the last two rentals I was really disappointed. The latest one, I rented a car in SW Marine Drive agency and it went completely wrong. I had to pick up the car at 6pm, and i arrived at 6.03 and the agency was already closed and other people were in front of the door with the same issue. Next day, early in the morning, my friend call them to see if we can pick it up still and they say that the car is gone and they are still charging us. Then I decide to call and they tell me the car is still there and i can pick it and we arranged a time to go pick it up during my working hours. Once there, I manage to get the car but once i leave the agency, the car signals low pressure on a tire.

We rented a Hertz car in Barcelona and returned it in Girona, Spain. We filled the tank at a gas station 15 minutes from the car return lot. The car had a full tank. Now Hertz has come back to charge me for 1 liter of gas PLUS a service fee, amounting to over 30 Euros! Completely outrageous, fake, trumped up charges. When my husband (who is a gold member) called, the representative was unhelpful and essentially couldn't care less. This charge is outright fraud and I will be filing a complaint with my state attorney general, as well as my credit card issuer.

We are longtime customers of Hertz Rentals. I recently transferred a portion of my Hertz Gold rewards points to my wife's Hertz account for a planned rental in August 2019. When she went to make the reservation online, the points were not there. After investigation by Hertz, they indicate that because my wife's account has not had activity in the last 18 months pertaining to rentals, the points transferred to her account have expired. The agent who transferred my points three months ago should have advised us of the implications of transferring points and expiration.

WORST CUSTOMER SERVICE. Wish I could give NO STARS. I have been waiting for a refund for over 2 weeks for services not rendered. In store I was given an 800 number and told they could not help me. After calling and "setting up" the refund I was told 5-7 business days. After the 8th business day I called. Apparently they didn't file it correctly and adjusted it. They supposedly expedited to supervisor to approve and have my refund in my acct within 48 hours. Also told I would receive a confirmation email once it was approved. None of the above happened. I called again today and once again NO Supervisor available to correct their errors and no refund in my acct. I am BEYOND irate and appalled at the lack of customer service and will NEVER use HERTZ. Nor will I recommend them to anyone I know. It has been a such an inconvenience and financially as a single mom I cannot thank them enough.

Needed to rent a car in Gunnison Colorado. Price promised $37 a day for a truck since no cars were available. Didn't sit and read the contract. Actual cost $37 a day FOR TWO DAYS' $70 for two EXTRA DAYS. Read your contract, even if it takes 30 minutes and there are 20 people behind you!! Or find another company.

We had reserved a van and had a long day ahead of us because we were driving to Disneyland with three children under six years old. We arrived and waited 40 minutes when they got to the folks just ahead of us. They didn't have a car available for them and offered a van. I stepped up and asked, "How many vans do you have?" The clerk said, "One." I answered by saying, "Oh, then that's our van so please don't rent it out to someone else." That was just the beginning. Our turn came and we did not have the credit card that the reservation was made under. It was at home, with my daughter and her three kids, 40 minutes away. The clerk said she could not honor the reservation until we got that same card.

On 7/4/19, I was excited to reach my destination and go to pick up my rental car. I am getting ready to get the keys and am told by the woman behind the counter, I am on the DO NOT RENT LIST. She is unable to help, she gives me a telephone number for the department at Hertz that takes care of this. It was the wrong phone number! AND they are closed for the holiday. I am a gold club member and have rented hundreds of cars from Hertz, and then all the sudden for a non paid toll (I never received notification about) I was stranded at an airport. Luckily I was able to get a car with another company. But imagine if I wasn't. I would have been hours away from my hotel, and in another state with no way of doing anything. INSANE!

Planned a trip to Denver. Purchased airline tickets and rental as package. Paid for the plane tickets and car rental with my debit card 2 weeks in advance. Get to Denver airport Hertz facility to pick up car. Was told we had to pay a $200 CASH deposit before we could rent the car. Had to be cash since I paid for the rental (and plane tickets) with debit card and not credit card. Only had about $160 in cash so had to ride the shuttle back to the airport which was the closest ATM. Withdrew the cash and caught shuttle back to Hertz. All told, approximately 3 hour delay. We were given a signed receipt that states refunds will be made by check in 2-3 weeks. The lady that rented us the car signed her name and circled the refund timeline. Now here we are 3 weeks later and no refund. I tried to call customer service. Obviously a new hire answers my call. (I could hear the floor supervisor in the background telling him what to say to me.)

I am giving 1 star because that is minimum. This location staff is so unprofessional. I booked full size car through some online portal for couple days and choose this as a pick up location and drop off in other state. When I called on pickup day after an hours or so than my pickup time, they said the car I supposed to get had flat tire and they don’t have other car to give and they will try to give another one and contact me. Now a days it’s not difficult to fix flat tire in Orlando like city. Anyways I waited for an hour (they never contacted me) and called back. He said he has Hyundai accent which is not full size car. I had to check out from hotel at 11 am and have to reach for an event somewhere in Georgia so I didn't argue at that time.

They referred to my initial booking estimate the entire time and misrepresented what I was going to be charged. I was not charged the CC Auth of 279 the amount that the representative had highlighted on the initial estimated, which had a holding fee that would be returned when I returned the car. I was upgraded to a larger car without being informed. I ended up paying $300 more than I was initially quoted for the 3-day rental. When I contacted Hertz they said to refer to the signed rental agreement and I needed to fully read the agreement before signing. Don't mind the misrepresentation of the contract from their representative, who was baiting me in by reviewing the initial quote then switching the entire contract to be almost 5 times the estimated cost.

I rented a car in Australia for a month, when I brought back the car I made sure to take photos of the number of kilometers, the last gas bill and photos of the car in general. Here is their scam from Hertz: One month after my trip, I get charged on my credit card. I send an email to find out why am I being charged (of course no email sent from their side with the reason of charging). I receive a response after two weeks that they charged me for bringing the car with empty fuel tank. Also the car suddenly has 24000 km instead of 21000 km. Basically I was charged for the usage of the car after I brought the car back. PS: One month later, and a lot of evidence I managed to get the refund. PPS: Now I got charged again for tolls, which were supposedly included in the rental when I asked. Gotta love Hertz.

My first and worst car rental experience. I have gotten a car rental from Hertz and within the week the car broke down. At the time I made the mistake of making an assumption that it could be a simple battery drain and I may have left the light on (this is nothing more than an assumption). After towing the car to repair center, I was told the whole battery is damaged beyond repair and this could not have been possible with leaving lights on. The only conclusion they could come to was that the battery was faulty. I have facilitated calls between repair center and Hertz customer service to convey the same and Hertz agreed to pay for the repair as long as the technician provided the conclusion in a written statement.

I had rented this Chevy Malibu in order to go to Georgia for my uncle funeral, the vehicle seem to be having problems with power, when I would go to pull into traffic the vehicle had no power. Avoided being hit by oncoming traffic a few times trying to get to my destination in Griffin, Georgia. When I got to my aunt's home, a couple days later I took the vehicle to the Hertz in Atlanta at the airport. After explaining the situation I was experiencing the attending Hertz representative offered another vehicle. I thought all was fine until I returned back home in Michigan and dropped the vehicle back off to Hertz.

If you like being charged for an extra reservation and then spend 2 hours on the phone, being transferred to every employee, just to be told that they will refund your extra reservation in 7 to 10 business days, then this is the place for you. I wish I could give 0 stars.

Sincerely, Heidi **.

Hertz is good as long as everything goes smoothly with your traveling plans. I made a reservation with their facility in San Juan PR, from 06/24/19 to 07/1/19. Our arrival time was 3:00pm picking up our vehicle at 3:35pm. Our flight was cancelled due to weather conditions and rescheduled for the following day. With the new flight, the arrival time to San Juan was 3:35pm. I contacted them immediately, explained the situation and provided my flight information for them to verify the information. I was told by the first agent that rental companies can only hold your reservation and rate for 24 hours, but because my trip changes put me 30 minutes outside of their 24 hours policy, I had to pay $455 more due to the new rate.

I am a Hertz Platinum member. I recently travelled to New Zealand and made a reservation to pick up a car for ten days at Auckland International Airport. In making the booking I declined insurance excess coverage. My booking confirmation shows this. After arriving after a 14 hour flight travelling alone with a two year old I went to the Hertz counter. I was asked if I wanted the coverage and I again declined - this time verbally. Then I was handed the keys and a contract to sign. I didn’t read the small print. The agent had indicated I accepted the coverage - I did not. I was charged over 300 dollars for coverage I had twice declined - online and verbally. Hertz are saying they will not refund because I signed the contract. This is clear bait and switch and unethical and basically fraud.

I needed a car for a medical trip. I rented a full size car on the Hertz site, and all indications were that the car I rented was available, otherwise I would have rented elsewhere. When I came to the counter, the attendant was elsewhere and needed to be paged. There were already other customers waiting for his return, so after a half hour wait, it was my turn.

I booked a car rental through Hotwire and the website said I would just need a credit card for the deposit. After arriving at Hertz the clerk told me that I cannot rent a car because I paid with a debit card through Hotwire. I followed the directions on Hotwire's website and even Hertz's website and their customer service number. Despite that I was treated poorly at the rental location and told there is nothing they can do. As you can see below here are the policies from both Hotwire and Hertz. My recommendation is don't use Hotwire or Hertz.

Although both customer service agents I worked with in Gulfport were extremely nice, the actual customer service sucked. Our 1st issue... didn't get the original car I even ordered. No big deal it would do. 2nd issue... after 800 miles away from home, luckily at a vacation spot, the car engine light turns on and keeps dying. Had the HARDEST time exchanging it. But eventually got a new rental. Hertz charged ME $157 to exchange it. Then charged me their $10 a gallon refuel fee, IT BROKE DOWN!

I had a rental for two days while my Honda was being serviced. The manager at Honda told me they would be taking care of the rental charge ($30 per day). My receipt FROM HERTZ clearly states this also and says my cc was charged $45.98. However, when I looked at my cc statement Hertz charged me $116.48. I called and was on the phone with them for an hour only to be told by the agent Aleese and then again by the "manager" Anna that I had to contact Honda and work it out with them. Interesting since Hertz is the receipt I have and Hertz is the one who charged my card the wrong amount. In what planet does the customer have to go figure this out?! I'm livid and NEVER again will I rent a vehicle from Hertz. Garbage customer service.

I have been renting from Hertz for the last few years and it seems like I never get the car I request. This last time my co driver tells me (since I don't have a car) that all she has is PLPD at the last minute which means I had to inquire about the Hertz insurance. Since they already told me through e-mail that I would get a substitute car - same size and same rate and then I called. This was the Sonora CA agency. Then they can't really guarantee this "sub" car. They also couldn't give me an exact amount per diem for their insurance and then have the gall to give me a quote of $800+ for everything including deposit. I wasn't ready for that and didn't really have the funds on both my savings and checking account at this time (I have to wait for my next retirement check).

I have been renting with Hertz for the past year as a repeat & loyal customer, keeping the rental cars for long periods of time, spending huge money. I am very disappointed in this company and do not recommend anyone to use them. In the past I have paid top dollar. As my family and friends have always tried to convince me to go elsewhere with better prices but against my better judgment I continued to use them. The one thing that is horrible is they will allow you to book online and when you get there they most of the time do not have the car you requested or even have any cars which is horrible. Fast forward to my last experience, I rented a car for an out of town funeral of a my family member and a week before I reserved the vehicle and even went there a week in advance to speak with them to be sure I would have a vehicle and also to inquire about being a Gold member.

When we arrived at the airport and received our vehicle, we had booked mini-van and were told there was non-available. They offered us a Yukon as we needed enough room for 6 adults. No pre-inspection was done, keys were handed to us and we weren't even told where to find the vehicle. Once we got in the vehicle we noted one of the seats was broken and would make a terrible thumping sound every time we sat back in it and it was full of garbage. The entire trip with the vehicle was uneventful. Upon arrival we had no idea where to park the vehicle and had to go into the airport to find someone to instruct us where to park.

My wife had a meeting in Ridgecrest, CA. The car I had rented from Hertz started throwing grease out of the front driver side Axle. Early Saturday morning. So knowing this was an easy problem to handle called roadside assistance from Hertz and got hung up on twice. Being handicapped was a spinal injury left on the side of the road in the Mojave Desert to me is just unacceptable. Had to call another Hertz office. They called emergency roadside assistance and got a tow truck dispatched after bouncing for multiple hours to LAX Hertz location where I ended up in the hospital due to my injury. Of course Hertz said they would reimburse all gas, all Hotels. It is quite evident after talking to them for approximately 20 hours Saturday and all of Mondays. I haven't only been misled. I have been directly lied to along with little to no assistance with any complaints.

If I could give Hertz 0 stars I would. They have been horrific to deal with. First we go into the Rockville Centre NY rental store and after difficulties with booking and wasted time we finally were able to book. It should not be this hard to rent a car. After booking and receiving a $1600 price I continued to go on their site as their prices continued to change everyday. Finally there was a day that the car was $700 dollars less so I called and spoke to a rep who confirmed that this was the case and would send a new email confirmation with the new amount. Well here's where it gets shady. After receiving the email hours later we noticed that there was no amount at all on the email.

I made a reservation on May 21 for car rental from that junk represented place. I could not rent a car as I was told due to their policy. Policy been implemented over year ago and not mentioned anywhere, compare to other car rentals. Cancelled reservation and 3 weeks later still did not get my money what they pulled from my account. I cannot believe that. Stealing money for service not provided, no apology for it and keeping money. I think I am not alone and it's maybe time for lawsuit case against Hertz.

Hertz has essentially eliminated all trace of customer service. I recently reserved a car and prepaid for a remote location that is appears to only be open when they have a reservation. In this case, when I arrived at the reservation time, there was no one on site and no car. The phone number listed went to another location that said they knew of my reservation but did not know where the associate handling it was. Hertz' customer service phone number is a waste of time as it is only an automated system with a few pre-set options and no way to get to a liver representative.

I rented a car yesterday from the Cordova Tn location and today the push the start button came out of the compartment!! I rent at this location numerous of times for business and pleasure and I constantly tell them the cars they rent are not up to par, especially with me being a Presidential Gold Plus member (**). I called Hertz road side assistance and have been on the phone for over 30 minutes. The young lady by the name of Tatiana is very professional tried to assist me and schedule a tow and for the Memphis International Airport location to send a vehicle out when they pick up the car that shouldn’t be rented.

Hi, I went to a Hertz office in South Holland, Il on March 2019. They seem to know nothing about the rental process nor the fees. How can you not know about renting out cars when that's really all your business does. The Manager's just as dumb as the associates. Even Hertz Corporate employees are dumb ** and cannot explain **. Anyway, I went to this office to rent a vehicle, they deducted right then $200 deposit and $242 for my week rental. I needed to extend another week so I call and did it. Corporate office emailing saying the vehicle is overdue and I must return asap. Obviously this office never extended my rental. They charged me $38 a day for this so called overdue.

I prebooked a car with Hertz - London - about a month in advance. Received the documentation and were set to go. Hertz had my mobile number and email address. We arrived half an hour early via a Uber to pick up our car. We were told they cannot give me a car because their system was down. All around the world. I showed my documentation but that meant nothing. Was told to go to another rent a car company. More money spent. Very disappointed. I will not use them again.

Hertz representative when I picked up my car insisted that I get added insurance even after I explained that my credit card would cover it. He made the remark "that is very unusual" and he had never heard that before. As far as I am concerned I was pressured into getting the added insurance. Being in a foreign country and having that added stress from him was very unnecessary.

Hertz - Jackson Mississippi Airport Only. My company uses Hertz 95% of the time for my business trips. Usually in every city I have went I’ve had a GREAT service! So this is just an isolated incident. I was ASSIGNED this vehicle. Due to this fact since my flight was delayed and I was 6 hours late to my appointment I did not go back inside to complain. Most of the time you can usually pick a car in the group you are assigned & a damage sheet is included to note the scratches or whatever. Well not the case this time. First of all the inside was clean, very clean. I will let the pictures speak for themselves. I’m in no way a brasher or unruly angry customer. I want to say that this center needs new management.

I had recently gotten into a car accident mother's day weekend in Pennsylvania. I am from Mass. I was visiting, was in need of a rental due to accident. I called everywhere in PA and there were no vehicles available for 4 days. I stood stranded in PA. Finally, one was brought back and the moment it was returned, I was kinda forced to take it because I had been stranded in PA and needed to get home. When I jumped in the rental 2018 Rogue Nissan, it wasn't cleaned, the tank was on E and Adam who helped me out of the Allentown PA location was kind enough to fill it up. However, I noticed that the maintenance and service lights were on. I called after I pulled off to tell them. I was told not to worry, that the button hadn't been reset. The vehicle is fine now.

I unfortunately had a terrible experience with Hertz Norge earlier in this year and feel that the lack of a resolution from Hertz needs to be shared so that others can be aware. In April this year a friend and I travelled to Oslo to spend 9 days driving and hiking through central Norway. We booked and pre-paid for a VW Golf with Hertz ahead of time. When we arrived at Oslo Airport we were told at the Hertz desk that we're at the wrong airport for our car booking - the other Oslo Airport being 3 hours away. We asked the Hertz desk to please call the Hertz desk at the other airport to inform them of the issue, as we were unable to make it to the other location that night before closing time. We then travelled at our personal expense into Oslo that night via public transport before travelling to the other airport the next day. Total time and cost was in excess of 5 hours travel time and 130 Euros.

I made a rental car reservation with Hertz for 1800. Little did I know that the location closed at 1800. Despite the reservation on file, the office was locked up and closed for the day even though I arrived at 1801. No one attempted to reach me to confirm if I was on my way and there was no number provided to call. I was left scrambling to make a new reservation and paid almost twice what I had budgeted. This is the second time I've received terrible customer service when renting from Hertz. I guarantee there will not be a third since I will never deal with them again.

I had an experience with Hertz just last week that has put me off of ever using their service again. I few weeks ago I made a reservation via their website. The reservation was in my name, but used my Wife's credit card (My Hertz account had better discounts, her card had better coverage/features). I was able to make the reservation without issue, and the charge was made to my Wife's card. Everything seemed to be in order, I had my confirmation information and expected to be able to pick up the car when my wife and I arrived at the destination airport.

On Tuesday prior to Memorial Day, our plane to Cody, Wy. was rerouted to Bozeman Mt. United airlines was not able to tell us anything about a possible time for a flight out to Cody except that it would not be any time that day. We had prepaid for a hotel in Cody along with an excursion to Yellowstone for the next day. Like us, most of the passengers from that small plane headed to the rental car counters. Hertz was the only company that would permit us to take a car from one state and leave it in another. We were told that the price for a mid sized car started at $338/day. After stepping out of line to discuss options with others, went back to the counter within 5 minutes and was told the price was now $444/day.

This particular desk in Dortmund did not fully explain the charges that will occur and so I got charged for Neverlost which I had no idea was their sat nav system. I didn't ask for this so didn't expect to be charged for it, but because I signed for it (stupidly as I thought it was required for the rental) they just said, "Well you signed for it so that's that." If you have to use this awful company make sure you get them to fully explain the charges.

I placed an online reservation at Hertz in Bourbonnais, Illinois for a Luxury Sports Group G4 LSAR Cadillac XTS or similar. When I went to pick up the vehicle (within 40 minute of my scheduled pickup) the women at the front desk told us they tried to call me a few hours ago and my voicemail was full. She informed us that they no longer had the vehicle I reserved and they were giving us a Hyundai Elantra. When I stated that would not suffice - she said that all they would do for us. We left and called Hertz customer service line. After a 17 minute hold time the gentleman said I could transfer my reservation to another location, but I would have to work out the actual vehicle selection with that location.

I was charged triple the quoted price, I had no choice but to accept, I needed the car. They took advantage of me and my situation. I arrived on vacation and my family and I needed a car to get around.

Reserved a vehicle at Hertz airport location in Costa Rica. Quoted $99.00 for rental, which included all fees and taxes, when I picked up car I was told that insurance was mandatory and that without it they would not rent vehicle. Pushed the price to $214. Hertz corporate claims that they did know about mandatory insurance, In small print they mention that it's a possibility but can't include the price in the quote even though actually do show insurance prices on backpage. Complained to Hertz, received two conflicting responses, and no admission of bait and switch. So I sent a certified letter to vp of international asking for an explanation. He ignored my request despite being paid almost 3 million dollars a year. Lazy pos. Buyer beware Hertz is not to be trusted. Btw challenged the charge with Amex. They credited the charge on my account..

Went to Hertz in Fort Myers Florida through Priceline. They insisted on upgrading me. They first told me wrong spot but since we were already in the car (not upgraded) I was okay with it but they insisted on getting me the upgrade. They couldnt find the car so we pack up in the same one again then the plate was expired. I manager Daniel said he would give me a 100 dollar credit and a free tank of gas and they found me a car 1.5 hours later. Changed all luggage and car seat again. Well when I went to turn in my car they charged me for gas after I left. I even told the check in guy I was told to bring it back empty. I have spent about 2 hours or so trying to fix the issue but DANIEL didnt put it in the notes even when I asked him 3 times, "Did you note it. I dont want to be charged for gas." He assured me he did.

The staff at HERTZ Weymouth center doesn't even know about their HERTZ booking site, BOOKING SITE asks to book car with PICKUP service, but the useless staff in the center says there is no pick up service and that too they expect customer to call them just to hear that THERE IS NO PICK UP SERVICE. Because of these useless staff my travel plan got ruined 2 times. NEVER USE HERTZ TO RUIN YOUR TRAVEL PLAN.

Using Priceline, a rental with Hertz was purchased. Both companies charged the account. The problem began because Hertz was unable to use their computers (whose needs those in a rental company anyway? so they were unable to view the information from Priceline (but who believes that?). Hertz should have never charge our account for the car rental, but they did. Called. Expected results from a company that obviously thrives on deceptive and/or incompetent behavior. If you rent from Hertz, you rent from cheats. Any they have your credit card number and then charge you whatever their cheating brain trust think they can get away with.

Went through road tolls in Brisbane then went online that night to pay for them putting in the car rego but nothing was shown. Rang toll info number and told all Hertz cars are paid for at the time of use and toll goes onto charges. This was fine. The 30.00 account keeping fee for a less than 10.00 was not. This is a complete rip off and makes me wonder how this is even legal. Amount was deducted from my credit card on file, never ever will I use this company again. There should be the option to pay for your own toll using car rego for the time you had the vehicle.

If you are looking for a company to rent a car from, do yourself a favor and choose a different company than Hertz Car Rental. I saw a great deal on a car rental at New Orleans International Airport, and moved to purchase the rental promptly. (Please, never do this. Pay at the counter!!) I later found out that the rate was only for credit cards, and did not apply to debit cards. Of course, this did not stop the company from charging my DEBIT card, IMMEDIATELY!!! Well, when I learned that I could not actually present my debit card at the counter for this special rate, I asked to have my funds returned to me immediately. It has since been 5 days, no returned funds.

My insurance required me to rent from Hertz, I did without question. I was hit twice in Jan 2019, and twice in 2018. Had to rent from Hertz. Every time I sat down and said “I do not ever want extra insurance “. It always was fine except for January 5, 2019. Without my consent I was charged $396 for insurance I do not need. I disputed it and my bank believes me because I’ve NEVER ACCEPTED it. Well now they took it from my card, refuses to give me the $50 deposit back, and when I called and they admitted fault and gave half money back, State Farm paid over $1100 for 12 days rental and then charged me for insurance I did not accept.

They overcharged my account and could not tell why. The phone call was transferred to multiple people and no one had a clue. I had to explain the situation to each individual every time the call was transferred. Still no solution.

My car broke down and the dealership got me a rental from Hertz. The process was quick, easy, and painless. The employees were friendly. They are way better than Enterprise, I would definitely rent again. (This pertains to the Clarksville, TN location.)

I got rear ended so my insurance company sent me to Hertz. Needless to say I switched insurance companies after this. I stood in line for an hour while the one person working was helping another customer. Never mind it’s a weekday and picking up the car after 9am already made me late. When the auto body shop called me 11 days later to tell me my car was ready, I head over to Hertz to return the rental. They were closed at 5pm. There were no hours on the building or door and no one told me that they have bank hours and closed on the weekends.

Worst customer service/company EVER! Had a reservation to rent a car at 1pm today at a local downtown Birmingham AL location. Got there and they have no rentals available. Dude at the counter said they should have a car in by 4pm and gave the excuse of people that rented cars for the Talladega NASCAR race had not returned them. Dude the race was 2 weeks ago so try again!!! Why did I waste gas and time going? If they knew the rental was not available I should’ve received a call saying it was not available!

I had a very bad experience with Hertz happening to me in Germany 2 weeks ago. The Hertz station at DUS airport station insisted on me buying mandatory insurance as I did not have a print out from my credit card company that my card covers insurance (N.B. who travels with that?!?) My booking was via Expedia. I was also told that I would not have had to buy the mandatory insurance if I had booked the car with Hertz directly or if I had paid with a Master Platinum Card, not a Visa Platinum Card. (???)

I paid in advance for my car but my flight was delayed by a day. Hertz would not hold the car for me unless I went online to change the reservation even though I don't have internet access while travelling. I paid for the car - why can't they hold the car for me rather than giving the car to someone if I don't arrive by midnight on the day of my arrival. I still paid for it - why are they able to give away my car?

It has been a living nightmare dealing with this dishonest, slipshod rental service. I regret ever picking up the phone to rent a vehicle with them, and PLEASE rest assured, I never will make this mistake again, nor will I ever let any of my friends or relatives use their scam-ridden service. My nightmare unfolded as follows: I arranged to rent a mid-sized sedan from the Palestine, TX location on April 26, 2019 at 3:30 PM. When I arrived, the car I ordered wasn't available, so I was given a different vehicle altogether. The agent who issued the vehicle, Meredith, apologized that the SUV was "dusty." I also found old candy wrappers inside the vehicle.

I paid for my car when I purchased my airline ticket. When I got to Fort Lauderdale to pick up my car I agreed to the Insurance just the middle one. Well they charged me for the top higher price one, then went on to charge me for the roadside service. I never verbally agreed to that, but they put it on the contract. I rent cars at least once a month and never had this happened.

Had to change cars due to problems with one provided, definitely a lesser model. No one offered assistance after we sat there figuring things out for a good 20 to 30 mins. A couple hours after returning the car we realize my son left his wireless earbuds in the car, he was using it on the way so we know it was there. Called general lost & found since can't get direct location to answer (this rep was the only helpful person in this whole ordeal), told car still there. Go in morning (closed by time I hang up w/l&F), car there and been detailed. Look in there, item not there. Sent to one spot, they send me to another desk. Wait almost 45 mins (had plane to catch as well), rep told us he can look on desk, but not access safe until Monday.

Hertz have provided me with the worst customer experience ever. Be very careful renting a car from Hertz. Do not trust them. I'd give them a negative star rating if such a rating existed. Where do I start. Never rent a car from this organisation. Car I had paid for was unavailable. No lesser models (other than a pickup truck which is unsuitable for business meetings and I'm sure they know!) available so I have to upgrade. I can’t afford the fully comp cover as a consequence as my car hire ends up costing an additional £120 (for 3 days hire) I return the car. The very rude Hertz employee heads straight for the front Of the car to highlight ‘damage’ and then within 5 minutes I receive a bill of £400+ for a barely visible scratch.

DO NOT BUY!!!! I just left Hertz after waiting 20 minutes in line without being acknowledged. Once I got to the register, I was told I need a credit card. I only use debit cards. When asked what I could do, she said nothing. I had already called and confirmed a debit card was fine, and I had already reserved a car. Not only does customer service not care, but they also were on their cell phones using Facebook. I am writing this so you don’t experience the type of racism I just did (I don’t want to go into details about that). I’ve used Enterprise multiple times, but wanted to save a few dollars. Never again. Enterprise, thank you for your kindness.

When it came to purchasing a replacement car, I was so nervous. My old car was not drivable, and since I am retired, I decided on a used one for only shopping and appointments. I tried Cars.com and all the .com used cars I could find, but the mileage was too high for the price they were charging. There was also very little warranty. One day, I saw an ad for Hertz Used Cars. They had lots of great cars to choose from, and they were way under the Blue Book price.

I rented a car in Atlanta on 4/8 returning it to Huntsville on 4/20. First off I rented a midsize SUV and got a tiny Buick Encore. I was told all the other cars were gone already! Crumby service since I rented the car a couple of months in advance. Then we’re told it was an extra 13 dollars a day for husband and wife drivers and we would need to go into a Hertz place to take husband's name off for second week as he was leaving. We did that and were told we would have to return car and rerent it for an additional 150 upcharge or keep him on there for the remainder of trip which was an additional 91. We wasted an hr in line to get no satisfaction after being told one thing in Atlanta and another in Savannah. And for a 12 day rental of that tiny little car with no GPS it was 1164.00. I will definitely look more closely next time and rent a car elsewhere. This felt like a bait and switch scam!

My review is specifically for the Hertz location in Cincinnati, Ohio suburb of Fairfield. Specifically the one on Dixie Highway. Andrew & his team is the best! Courteous, friendly, funny and professional! I needed to pick up the vehicle a day earlier than scheduled as it was raining heavily and Andrew says it was fine and didn't charge me the extra day!

I saw a 2.5 star review on Yelp and I highly recommend you take heed this one. I reserved a commercial van so I could move furniture from Georgia to Louisiana on Easter weekend 2019. I called 2 days later to get a confirmation and that went fine. The day of pickup, totally different story. To make a long story short, they had me for a mini-van which wouldn't work (moving furniture, big furniture). They said they had a 15 passenger van and they would see if they could take the seats out. I waited for a callback. 35 mins later I called to see if that was doable. Keep in mind, I was extremely nice each time. I called a second time and waited 38 minutes on the phone. When someone finally picked up, they had a slight attitude (we all have bad days), but promised they (a she actually) would call me back in 5 minutes to let me know. Keep in mind I was planning to drive to Georgia that evening (planned my work schedule around it).

It hurt to rent from Hertz. They rented me a Toyota RAV4 with bald front tires, which one of them went flat in San Diego. Got downgraded to a Toyota Corolla. When Corolla was turned in I received zero credit for the downgrade. This Gold Plus member was given an unsafe vehicle and then ripped off for 67 bucks. I think a name change is in order to HURTS!

Customer service never made me aware when I rented a car that there was a device on the car that tracked apparent Bridges or toll roads that you drive on in New York City, that you are charged for, as I had never been there before and not aware or familiar with this. I got stuck with a big bill, which I could have had the option of taking a different route and avoiding. THEY EVEN ADMIT THEY ARE NOT REQUIRED TO TELL CUSTOMERS. They have definitely lost me as a customer!!??

I reserved a car with Hertz, but was unable to complete the transaction when arriving at the airport due to a policy that would not accept my bank card unless I had a return flight home. My husband and I flew in with plans of driving home after spending some time in Bozeman, MT. We have done this a number of times before without incident. Hertz’s policies do not take in account customer circumstances. Sadly, our experience left a very poor reflection on the company, the Belgrade airport and the town of Belgrade/Bozeman. I think it’s safe to say that we will not be flying into this airport, renting a car from this company nor will we be spending time in a place I often enjoyed visiting prior to this experience. The unprofessionalism of the staff visiting amongst themselves as well as other employees with neighboring car rental companies was appalling to say the least.

I have been using Hertz for many years without any issues. Until now. It was costly. No longer... Purchased a "pre-paid" reservation for 30 days through Expedia. Thinking I can cancel if business takes a turn. Hertz billed directly to my Business Credit Card from Expedia for lots of money for that prepaid. Returned after one day due to change in business. No refund awarded for the difference. Zero with no explanation either.

Unprofessional customer service. Refused to honor internet purchases of insurance. Very disrespectful front desk woman at the Luis Muñoz Marín Airport in San Juan, Puerto Rico. The vehicle provided WAS NOT the vehicle reserved over the Internet. No effort made at all to do well by the customer. Never again will I rent a vehicle with Hertz at all.

People at Hertz are purely money motivated. They try to get every dollar out of you as they can. At the time of the rental, the guy told me a totally different contract than it's actually written. Of course, I was stupid enough to trust him and not read the contract carefully enough. I ended up paying 1k for just the insurance of the car, when no accident happened during the process. When I called in for an explanation, the manager at the store and the customer service lady were horrible. They basically told me suck it up there is nothing they can do. I will never rent from this company ever again, I also will never recommend anyone to rent from them. People work there are mean and evil. I hope they go out of business soon.

Went in to Hertz rental after other person ran a red light, only to find that the person that handled the rental BARELY SPOKE CLEAR ENGLISH, and proceeded to inform me that insurance would be included with rental. Upon returning, found out that this was not the case and an ADDITIONAL extra charge had been taken out from my bank account. It seems to me that this size and value of a company would employ the proper personnel, or at least offer another associate with the knowledge to communicate correctly with clients. I was overcharged $625.00 for something that I had understood as being included on the rental.

This was my first time and my LAST time to ever use Hertz car rental. I used Expedia.com to rent a car. I rented it days in advance of my trip. I rented a full-sized sedan. On the day I was to pick up the car, I called to see it I could check in early and to confirm the car was available. This was at 1:00 in the afternoon. They told me at that time I couldn't check in until I was picking up the car but they confirmed the car was available and ready for me. I went to pick up the car two hours later only to have the clerk tell me that another clerk had rented the car to someone else and they had NO other full-size cars available.

DON'T RENT A CAR FROM HERTZ!!! What a ripoff. I rented a car at SW Fla. Airport, and after I returned it, I learned that Hertz charged my credit card $300 for a cleaning fee! Hertz claimed I smoked in the car and provided photos. BUT I HAVEN'T SMOKED IN 34 YEARS AND THE CAR WAS IN FINE SHAPE WHEN I RETURNED IT! Someone must've done this after I returned the car. I suspect a Hertz employee. I would swear on the Bible or take a lie detector test. I certainly did not smoke in that car, but Hertz refuses to refund my $300. The people who work for Hertz are liars, cheaters and thieves. I am furious. Do not give these thieves your business.

I rented because my car was being repaired. I had the rental w/ Hertz because they were affiliated w/ AAA and gave a discount to AAA members. I had an issue renting at first due to not having a credit card. My debit card was not sufficient. Then when I returned the car they tried to say I smoked in the car and charged me for cleaning. I never smoked in the car.

Horrible experience, unlawful business practices - unjust enrichment. I got a flat tire on their rental car and they tried to charge me $600 to replace one tire!!! The tire was repairable and had more miles/life remaining and I offered to pay for it and Hertz refused. I get far better customer experience from Payless and National.

Hired a decent car from Hertz in Flinders Street Melbourne for driving the Great Ocean Road back in Feb. All went well with the trip, but a month later I noticed a deduction from my credit card account of A$47. I hadn't been sent a receipt but guessed this was linked to motorway toll charges incurred while returning the car to Melbourne. I chased and sure enough it was, but the toll charge was only A$9 whereas the "service charge" applied by Hertz was a whopping A$33 with the rest being tax. So the service charge is nearly 400% of the actual toll! I challenged this with Hertz by email and was told that the charges are in accordance with their terms and conditions. I think that is disgraceful and Hertz should be reviewing their policy on this.

I had an event coming up approximately 100 miles away. Owning an older car, I felt my best option was to rent a car for a day. Through AAA I received a small discount with Hertz. I did the entire booking online. I requested a full size car as I would be having guests at the event riding from one venue to the other with me. I was shown online that I would receive a Chevy Malibu or similar sized vehicle. I could easily transport 4 other adults. I booked the car to be picked up when the location opened (8am) and to be returned to the same location the next morning, however the location did not open until 9am so I chose the earliest time. This location does not have a night return or a key drop box. I paid for my reservation 1 month in advance and even purchased their $18 insurance.

Bunch of thieves, car fully paid for, flight delay so they cancel without reference, charging for the privilege, then wanting double the amount of the original price to re-hire the car, absolute **... You couldn't make this up if you tried.

I have used Hertz many times and have never been disappointed.. I do not hesitate to recommend them to friends, relatives and business associates. Their cars are clean, in excellent condition and have never had any mechanical problems...

Hertz pricing is usually the most expensive. I prefer Hertz because their service is good. In some places like FLL, Hertz service sucks and in some places like LA, it is great. FLL Hertz management is totally useless even for platinum members.

I rented a car from Hertz in San Fransisco. It was an easy and quick process. A few hours later I found myself nearly out of gas driving at night while driving alone in a strange city. I had been in a hurry and hadn't checked the gas tank. Apparently, neither did the Hertz attendant. Luckily, I was able to get gas safely, but I was truly nervous crossing the Bay Bridge with the gas light on. When I returned the car, I was told I would be charged more since I didn't return the car with a full tank. I explained the story and they wouldn't budge.

Have rented autos for vacations from Hertz for many years. I usually find a great deal on suv's or vans. I have received perks for being a loyal customer, discounts, upgrades, dollars off. One of our go-to car rentals.

There were plenty of cars to choose from. We did not have to wait in line, since we had a confirmed reservation. Check out was handled at the exit gate. The process from online rental to vehicle pick up was seamless. We will definitely make Hertz our rent-a-car company for future rentals.

I suggest some lawyer look into this-probably make a mint off of a class action. I had a prepaid voucher. I turned in the car and was told it was fine - no additional charges. I get the email bill and am charged almost $4. Not much on a $700 rental. No doubt designed to generate extra cash as most people won't bother to follow up. I called and the charge was immediately removed. No explanation was available.

We rented a car using Priceline from Hertz. Since this was an agent of Hertz we feel they are responsible. When we got to the San Diego airport we went to the Hertz office to pick up car. When we got there they told us this was for another location 45 minutes away and would not honor the price and there was a substantial up charge to rent with them. They did say this has happened before. Being late for check-in at the B&B we had no choice but to take what they had. If we refused it was up to us to find and pay for our transportation to the other location. When we returned home we did contact Priceline and they confirmed the location they provided was for the SD airport. Neither party would take responsibility for the error/scam. Will never use Priceline or Hertz again. Consumer be aware.

I got a rental car with Hertz and then when I gave back the car and came back home I got a call from the guy telling that I was smoking in the car and they found ashes and they charged me 300$ in the credit card... I never smoked in my life and they are trying to find a way to make business. I guess trying to get money from people... Be careful when you rent a car from Hertz in Fort Myers - FL.

I recently booked a rental car reservation through Priceline.com. We chose Hertz because it was close to the place we were staying in. Because we have never had any problems with any reservation made on Priceline, we did not feel the necessity to check with Hertz. On the day of pick up, we had huge trouble trying to get to the office, on Google the location is marked as permanently closed. Immediately, I called Hertz which they guided me to the office and confirm my reservation.

We rented a car from Hertz. Day one driving, we had a flat tire. We had the tire repaired and put back on the car. Hertz informed us we had to buy a brand new tire to replace the old, warn tire. It appears that's how they do maintenance...wait until the customer has an issue and make them pay for the upgrades. I will never rent from Hertz again.

We really wanted a compact car; there wasn't much of a selection & the car rental office didn't go out of their way in contacting another Hertz location. So, we got stuck with a car that we weren't satisfied.

Hertz is good because the car is ready to go, they text you what spot it's parked in the Hertz log and you pick it up. When you return it I pay the price they told me I would. No surprises or nickel and diming.

I have found on my past 2 rental, that Hertz was the way to go. I had gotten my cars from the local Hertz location (out of the airport). The rental price, as an AAA Member, was less expensive than the smaller companies. The only issue is the lack of selection, compared to the airport, but I received a vehicle equal to or better than my reservation.

I was charged for tolls after the car was returned. I have my statement to prove it. I asked my credit card company to dispute charge that I went through a toll, the day after the car was returned. I had to wind up paying for something I DID NOT DO. Hertz miraculously came up with a printout stating I went a toll, after the car was returned to them. THEY ARE SCAMMERS.

Horrible experience!!! Returned vehicle with no damage yet our credit card was charged. When called to find out why, were told there was damage to the windshield. We were never told more specifically what the damage was and have yet to see any paperwork. When dropping off car, we stayed with tech when he checked it in and told us we were “good to go.” We’ve called multiple times with no fruitful results. During the 4th call, we talked to an inept supervisor named Caadi who was willing to tell us the charges were warranted, though he admitted he had no access to the damage report and was guessing on what was damaged based upon what we were charged. He was willing to stay in the phone line for 1:40 minutes rather than let us talk to someone else.

Convenient locations and friendly customer service agents but the daily rental rates are usually higher than some less known rental companies. Unless you utilize discount cards, frequent flier clubs or AAA, Costco etc.

Buyers beware of your reservation being changed after you make it without informing you. I am a GOLD member in LAX. This has not happened twice. This is not a coincidence. It is intentional. My rental rate was changed to $8 a day higher and they added insurance. Not for the online rate of $17 a day but $36.99 a day. It gives the center more profitability and is changed at the exit gate.

On a recent trip to West Palm Beach Florida, my wife and I received top notch service through your company. Our agent, Dilia, went above and beyond what we had expected. Her customer service skills provided us with peace of mind, and comfort while moving through our car rental journey. We appreciate all that she, and your company did to make our experience a great one. Thank you!

If you want rude, inaccurate and overpriced...use Hertz! I booked a car at Hertz and called to confirm. The agent was rude and told me I would not make it there by the time they closed and offered only a corp number to change the reservation place. Told me it was going to cost more also. I called the number and again reached a very rude agent and they more than doubled the price for same vehicle! I booked the car but went home and called Budget. They gave me a better car for the original rate. I cancelled the Hertz reservation and found they had booked it at the wrong airport even! Customer service is less than poor with Hertz and I will never use Hertz.

I went to rent a car in Billings, Montana to continue my journey, the woman behind the counter was rude and not friendly. I told her what I needed and we filled out the forms and I got the keys. I ask her how to get to the car and she told to go straight to the end of the building and out the door as it was right there. I went that way and out the door and there was another building. I looked across the street and saw signs for other car rental. I had a handicap person and lots of bags so I took them back inside the Airport and went out to look but could not find Hertz sign or my car description.

I rented a car through AAA for a recent trip to AZ. The rental agreement was through Hertz, and the car was to be picked up at Sky Harbor Airport. When I got to the Hertz counter, I did not have my rental agreement number with me, which was highly unusual, but it happens. They had no record of a rental car for me, even though it had been prepaid. And for whatever reason, their system only allows them to pull a rental agreement with the agreement number. They found nothing under my name, address, credit card number... nothing. I was advised to call customer service, which I did from my phone, while standing right in front of the rep at the rental desk. Customer service could find nothing, so they sent me to billing.

I booked a reservation through Hertz. I have never rented a car where you are charged twice. I was charged 322.80 for the car. After returning the car I was charged 144 00. Hertz said that was the money still owed on the rental. I told Hertz that was never agreed upon and no one ever informed me from reservation to pick up I would be charged additional. The next time I have to rent a car, if no one else is available and Hertz is the only option.... I will save 500 dollars and just walk. The experience would be far better. Thanks Hertz for the robbery.

I reserved & prepaid for a car. Once I arrived to pick it up I realized I had forgot the credit card I had paid with at home, over 1000 miles away. The lady refused to release the car to me with a different credit. Now when I call to get my money refunded I was just told they don’t refund prepaid reservations. That’s theft in my book, let alone I was stranded alone in NY! I will never rent from them again.

Rented a van from Hertz, and returned it early at 4 AM and deposited the keys in the drop box. I called later that day to confirm they had the van and the agent asked me what time I returned it. I told him 4 AM. One month later I got a call from a detective saying the van was reported stolen. I went and checked online and the idiot Hertz agent had input the return date exactly one month off at 4 AM just as I had previously told him on the phone. I pointed this fact out to the detective, but the Hertz agent lied to the detective, and the detective sided with the scum bag.

Not the cheapest choice in town, but...clean cars, no rip-offs, prompt service. Cars are always in good repair. Staff is always attentive. Cars that I reserved are always available. I usually take out the LDW coverage, just for peace of mind. I know my cards would take care of it, but...this is my comfort zone.

I made a reservation and after calling to ask a few questions about the reservation I decided to cancel it the same day and rent from somewhere else. They told me I would receive the money back within 7-10 days. After 14 days I called to ask why it was still a pending charge on my account. Apparently the first few morons I talked to didn’t fill out a form to release the funds back to me. This lady says she has sent the form to my bank and I will receive an email within two hours. Now 24 hours later I haven’t received any email, the billing department is closed, and they’re still holding my money. Do yourself a favor, rent from somewhere else.

I rented from the Hertz Car Rental at the Cancun Airport. I reserved the car on-line from United Airlines because I am a United Frequent Flyer member and I booked my flight from United also. The booking # is ** that I reserved to pick the car up on 2/23/19 and dropped off at the same location on March 9th, which I did and I have no complaints about the car. The estimated rental rate was about $40/day, and then I upgraded for another $10/day for a total of $50/day. Again, no problem with that so far, so I am expecting some taxes, fees, fuel charges (I pre-paid for a full tank of gas) etc. So that would be say $700 ($50x14 days), so why was I charged over $1750 with all these outrageous fees. I did not ask for full coverage, but I was charged over $600 for "Insurance Waiver Charges", and another $600+ for "Services Charges/Taxes. That leaves the balance of 3 times the base rental rate as a total.

I rented a car from Hertz on Clearwater Beach total for 2 days. Was 452.62 which 200.00 deposit was suppose to be returned. Checked my acct. 545.62 was charged and would not receive deposit back. Said I smoked in car. I did not. Kept my deposit plus a 300.00 cleaning deposits. Really...Cameron at Hertz kept putting me on hold and finally started hanging up on me. I called Marriott Hotel, informed them how their customers are being defrauded by Cameron of Hertz at their location.

I will try and keep it short. Friday March 8/19 did reservations online at 1 PM for a 3 PM pick up. Got to the location and found out they did not have a car for me and was told, "Sorry not my problem. You will have to call around to other locations and see if they can help you." We will just say she should not have a job in customer relations. So called other locations and found one 30 miles away and got the car. The people at that location were very helpful. Then finally got on the road at 6 pm. Got to my destination and the next morning the car electronic display for AC and radio stopped working. Called roadside for Hertz and was told, "Well it is still under warranty. Take it to the dealership. Haha."

I reserved a car rental in St. Louis, MO from Hertz. I usually rent 0-3 times a year and have always used Hertz for the last 5 years. I showed up with a bill for $153. I was offered an upgrade and I asked for the total amount, I base my decisions on the total amount to help me compare. I was told $180, I asked if she could repeat that because that seemed like a great price. She again said $180 and I said of course. I was not shown or told the total price again and I made the mistake of not looking at a printed total. I drove the car an hour and 15 min away and looked at an email that night that showed a new total of $498. I called customer support immediately and they said speak with the manager when I drop off the car. I told them that if wait until then it will look like I don't want to pay for the upgrade but kept it for the three days anyway. I should have called St. Louis but I did't think I should have to drive back to St. Louis.

My flight left at 7 a.m. and Hertz wasn't opened yet so I left the car and wasn't able to get an inspection. I only had the car one day and I left it perfect condition. One week later I get a letter from Subrogation Management Team informing me that there had been a chip in the windshield that was repaired for $35. However, I was charged $104 for the repair due to "administrative fees and loss of use." Since HERTZ wasn't open for them to check in the car, there is no way that I can dispute this damage. I use a rental car several times a month, but will NEVER rent from this company again. I hope they enjoy the $104 dollars because that is the last money they will ever get from me.

I'm a Hertz Gold member and rent from them all the time - at least before today, that's what I did. Today, I made a simple reservation. March 13-16 from Nashville. $150. Nice. Then I realized I'd made a mistake. I'd put March 14-16. So I called them. The phone line was buzzing, popping and hissing in my ear - so loudly I could barely make out what the person on the other end was saying. She changed the reservation and the price went up to $470... For one more day. Of course, I told her that was impossible.

The process for reporting issues with a rental car return are horrible. I was charged a smoking fee of $300 after the person checked me in cleared the return without issue. The charge came 30 minutes later after I had left the building. I had already received a receipt prior for the correct amount. Then 30 minutes later another receipt with a trumped up claim of smoking. I have never smoked in my life and when I called 45 minutes later, customer service told me to call back 24 hours later. What kind of service is that. The people working would not be on shift. They wouldn’t remember me. It would be harder to prove which is in Hertz’s favor. These shady practices leave an awful feeling of mistrust of Hertz. After calling back a few days later, without question they refunded the money but the money wouldn’t have been refunded without my phone call. They would still have my money. This company is praying you don’t check your receipts.

We recently rented a car on 1/20/19 in San Jose airport, Mexico. We were forced to sign for an AIL insurance that was supposedly mandatory in Mexico or no rental. Hertz has now said this is optional, but because I signed for it they cannot refund it. The original quote from the southwest site for the car was $135.30. We were given a final bill upon turning in the vehicle of $259.58. Now our credit card has been charged $286.69, with no explanation of why from Hertz. I have tried for weeks now through several emails to get this resolved. They are not interested in helping or explaining why I was charged this amount.

Worst car rental experience EVER. Arrived on time to pick up my economy car, manager told me they did not have one even though I had confirmed and paid. Told me I would either have to wait an hour or two for one or I could have a slightly larger car for an extra 40% over the payment I already made. I explained that this was bait and switch or extortion and it was unfair and possibly illegal but she was very unsympathetic and did not care at all.

I waited in line and watched the rep. be rude to two customers. One customer was ordered to sit and wait until they could get to him again. When it was my turn the rep was just as rude. Even though I booked ahead of time, through USAA, I never did get a car from them. I had to rent from another company (Budget...A+, 5 stars to them... I got a car and $100 cheaper than what I was suppose to have from Hertz.) Long story short Hertz hurts... Use another company. Military friends... even when going through USAA... use another rental company.

Beware of renting your car from Hertz. They will overcharge you every penny, find sneaky ways to trick you. I had rented a car from Hertz after my car got hit-and-run and was placed into the body shop to repair. I rented the car from 12/26/18 - 1/10/19, under the insurance policy. My car is still not finished repairing, today's date 2/13/19. I had rushed the auto-shop 3 consecutive weeks, each time promising me that it'll be done the following week and promised that they will take care of my rental extension for me. I was promised that the auto shop will figure it out, and I took their word for it. However, this entire week Hertz kept blowing up my phone regarding the rental. I knew something was wrong so I called the auto shop and they said I need to call my insurance, then my insurance said I need to call Hertz and this is where it all started.

Asinine that I could not change name of person picking up car at Kona. I have already paid, the person (my daughter) would show ID, and why is there a problem? I am coming from 5000 miles away and worry about being late and leaving my daughter stranded at the airport. She is coming from Maui, a short hop. If I do not arrive as planned, she will be stuck. Oh, and if I had wanted to change it to her name and her card, it would have cost $300 more. What a rip off. I've learned that I should have put it in her name initially. However, I will go out of my way never to use Hertz or other corporate rental agencies again. On Maui never had a problem with the mom and pop alternatives, but was told there were none on Big Island. Probably a lie.

I rented a car from April-June of 2018 from Hertz. My rental experience was fine but when I tried to print a receipt for tax purposes it would not allow me to because it had been longer than 6 months. No problem, or at least that's what I thought. I called the Billing Department to request a copy of the receipt and they wanted $25.00 to send it to me. This is ridiculous considering how much money I spent with them and the fact that I never received a receipt to begin with because I dropped off the car before they opened due to an early flight. The job that I have requires me to rent cars frequently for months at a time and I will NOT be using Hertz. Hertz should put Customer Service before their financial greed.

I rent a car on September 7 2018 in LA. Told the lady at the desk I don't need car insurance because I have my own. After 4 days I return the car. Was charge $690 for 4 days. They never waive my car insurance more than that they give my information to some Allianz Global Assistance without my knowledge. On February 8 2019 five months later I receive the email from Allianz Global Assistance that they charge me $59.96 for rental car insurance notify me I purchase that. Unbelievable!!! I NEVER purchase that.

When I reached the Columbus GA airport location I was told that there were no vehicles available. I talked to 3 different representatives and a supervisor. The supervisor offered to switch my reservation to the Atlanta GA airport which is a 100 miles away but refused to let me return my car back to my original location. I was left stranded at this rural airport, wasting hours of my time and no one at Hertz is helping me. Never using their pathetic "service" again.

I reserved a car for my trip to Seattle and upon arriving to pick up car at Seattle airport I was told I didn’t qualify for the rental leaving me stranded at the airport. I had called two days prior to make sure everything was good and was reassured that it was. After this experience I will never recommend Hertz for anything. I went to their competition Enterprise and didn’t pay a deposit and was upgraded to a luxury car at no extra cost. I will go nowhere else but Enterprise from now on.

My need for a rental car was due to a rear end collision, in which the other person's insurance company was paying for the rental. I received the vehicle and confirmed with the rental counter agent that this was to be billed directly through the insurance company. One month after my rental had been turned in, I received a phone call from Hertz, panicked and saying they needed to bill my credit card because the insurance company had not yet paid. I emphatically told them no, they were not permitted to bill my credit card and they need to rebill the insurance company.

Beware of renting a car from Hertz. Make sure you read the fine print. Even if you cancel before the 24 hours they still charge you $50 and if you cancel after the 24 hours they charge you $100 and if you don't cancel at all they charge you the whole price. We canceled two days before not knowing that they would still charge you the $50... I would never ever ever use this company.

I will not be renting from Hertz again. They didn’t return my deposit back into my account on the day I returned the vehicle. They overcharged me on charges and charged me without my consent. Have had MULTIPLE situations for only renting ONE vehicle and it was the worst decision I ever made. I usually don’t write reviews like this but In this case it was necessary so it doesn’t happen to anybody else.

DON'T RENT A CAR BY HERTZ. They stole my money. I rented a car by Hertz in the summer and it got a small dent and they told me I should call my credit card company to claim it and I claimed it but Chase didn't want to pay, only $900 not $1000. So Hertz told I should pay the $100. So I called Chase to tell him that they are charging me this money and they told me that it's not legal for them to ask me for the money and Chase told me if they have a problem they should only contact Chase. I think I will take this in court.

Arrived in El Paso, TX only to find out they only had 12 passenger vans available; absolutely no cars. I had a reservation for an intermediate car so a 12 passenger van was NOT going to work. The agent suggested I take the van for the night and come back and switch to a car the next day. I was traveling on business and had meetings so that was not going to work (and realistically not a good suggestion anyway). I wound up having to Uber for my trip and am not happy with Hertz. A heads up would have been nice BEFORE I walked out to get a car and nothing was there. Had I known earlier no cars were available I could have tried to secure a car with another company. So much for being a Gold member.

In mid December of 2018 I rented a 2016 Nissan Sentra from Hertz. Every time I extended my rental per week I had to call a number that they provided me in order to do so. The Hertz representatives that I called were rude and were hard to understand. I asked them what the charges were specifically for every week. After they clarified and I understood them correctly the charges were to pay for the week of use and then the amount will be on hold and then charged the day I return the rental. When the day finally came to return the rental I was charged twice. I was upset and the Hertz representative that I encountered in person when I returned the rental told me that the amount we had on hold will be charged the day I returned it. This was not the case.

Rented a full sized SUV, and not only was the vehicle smaller than I reserved, the car was dirty, with cigarette ash all over the driver side area. We were then directed (by an employee pointing randomly at the car lot), to another same make of vehicle, which was also dirty as well. Finally, after an hour of waiting with two 7-year-olds after a long flight, the apathetic outside employees attempted to up-sell me to a "larger" vehicle (which was technically in the same class as what I had reserved, as I showed her on the Hertz website). I ended up having to think of other options on the fly due to the outside employees being unhelpful and not solution oriented whatsoever.

So long story short I had a reservation for an SUV that I made thru calling Hertz and I clearly stated 3 times on the phone asking if I’m 24 would that be a problem and 2 agents confirmed me that it would not be a problem and I went to the desk to rent and the lady was very helpful. She even gave me color options and she double checked with her manager to make sure it is ok that I am 24.

I booked a rental car on the Hertz website and my credit card was charged $102 more than the posted price online that I agreed to. During the booking process, the Hertz website confirmed my credit card would be charged $665 in total and when I checked my credit card statement...I was charged $767. I tried to cancel the transaction and they require a $100 cancellation fee. This is a clear bait and switch.

If I could give zero stars I would. I will never again rent from Hertz at this location or any other location. I'm a 5 member and made an RSVP with a confirmed RSVP for AWD Large SUV. Got a call 12 hrs before pickup saying they have no SUV avail, but they have van. Huh? A van? How is that comparable to a large SUV? I called customer service and was hold for 1/2 hr, finally spoke to someone, explained the situation and they put me on hold again.

I tried renting a car through the Lyft program and was informed I was on the dnr (do not rent) list due to identity theft and fraud. I was told that they caught this person and their mistake of not checking the license number to make sure the names on it and the name in the system matched before giving up a car, however, they said my license couldn't be removed that it has to stay on the list for minimum 1 year even though they know that I can prove I am not that person. I dont even live in the same state they rented the car in. No one would help me or call me back. I am now without a job due to this. I'm a single mom with 3 teenagers and I really needed this job. It's not fair! I will be going to tell my story to all of the corporate office as well as the BBB, social media, and to an attorney for unfair discrimination.

Prepaid for a car reservation and more than a week out went to cancel it and they said I wasn't able to be refunded my money. Most rental car companies nowadays allow you to cancel with NO FEE OR REPERCUSSIONS but Hertz apparently hasn't gotten that memo yet. I will not be using them again due to this lack of flexibility so they just lost another customer.