Hertz Reviews

3rd day: 3 hour trip to airport from Minarel Wells normal: 1 hour. At Hertz location Dallas Airport the manager said, "Not hour fold but LV, so call them." We got angry and got a refund of $75, and the manager promised, "We get back to you." But after 5 days nothing, no reply or email and we have try to call them every day. But... then I used Twitter and I got reply in 5 minutes!! They did an offer of $50 refund. But we denied because it is not about money! It's about SERVICE! Does anybody know a good organization which can help us with advice against Hertz? It's our honeymoon and Hertz is now for already a week trying to be part of this, what we don't want! Please do advice. Thank you!!

As soon as we got in the car and noticed the rate on our receipt, we called to complain the rep who booked our trip DID NOT care. She should be fired at how rude and unsympathetic she was towards our problem - just told me in another words call back and speak to manager. She should have told us to come back and offer another vehicle or correct the problem. I called back to complain again... She HUNG UP on me! Yes this so called professional hung up the phone on a customer.

Calling the customer service and head office is waste of time. You're just on hold for long periods of time. 2 days later I finally got a hold of Rick the branch manager who was kind and did hear me out which I appreciate. But I don't think it's fair that my bill was so high. I could have given a different code or picked a low cost car. He did help me out by $80 but that's a far cry from $800 bill. Unhappy and will never return especially to a heartless representative. I have emailed their customer care have not heard back and filed a dispute with my Visa.

To erase my fear of this, I pulled into the same cash lane that I had used earlier in the week but this time the toll sign read "pay one dollar". I thought oh wow I have just been taken by the rental company. I paid my $1 and went to Tampa. On the way back however I stopped in the cash lane to pay for the return trip but the sign now showed "toll pass" again. The lady in the cash booth said you have a toll pass you can just go through the Sun Pass lane from now on. I was completely confused now....did I or did I not have a Sun Pass. When I got back to Arkansas, I found out that they charged our credit card a $1 for a toll violation and $16 for fee for paper work. I called the company and they would not do anything about it. There reply was you should be happy that you got two free toll passes and didn't have to pay for them......really it cost me $17 and change because I thought the car had a toll pass.

They admitted that sometimes the passes even if they were not activated (this is where I found out that you could purchase a toll pass as part of the car rental) might activate the toll pass from time to time. They would not refund my money due to their faulty equipment. This happened on both of our vehicles rented.....coincidence or a chance to rip off people from out of state by the Hertz Company. I did research right after and found out they had a class action lawsuit against them in 2005 for the same kind of stuff and lost. Now they are back to their old tricks. Travelers beware. I did complain to the Western District of Florida Better Business Bureau and they opened a complaint but then transferred it to Oklahoma (for the Thrifty complaint). Have not heard anything from Oklahoma. If anyone knows who represented the people in the 2005 class action suit against them in Florida please let me know I would love to open another class action suit against the thieves. Irate visitor to Florida and customer of Hertz and Thrifty.

A whopping $14 a day. We get in the van and it was 45,000 miles on it. As we begin our journey, I can hear clunking in one of the tires and the van begins to pull HARD to the right. We get to Raleigh to exchange the van. After standing there for almost an hour, they inform us they have nothing to put us into. The end. No attempts to help find something, nothing. Basically, get back in this death trap van and buh-bye. I call roadside assistance and they are able to find me a van in Greensboro. We get into the new van (still with high mileage) and continue on our way. We had the van booked until 6/16 - but we returned home on the 6/14.

We knew we'd still get charged the flat rate, but went ahead and returned it on the 14th anyway with a full tank of gas. There was no one there, so my father put the paperwork in the after hours drop off. My parents never received a receipt, but got their credit card bill - $850. So, we went to Hertz to find out what happened. They waited until 10:08 am on the 16th to return the van which charged us $25. 2. They charged us for the gas fee (in case you return it empty - which even their paperwork shows the tank was full) - $65. 3. Taxes added to ALL of it $85. So many hidden fees - crappy vehicles - and even crappier customer service. Just do yourself a favor and rent elsewhere!

When I asked them to explain, the guy said that's the way it is. Then we went to catch the shuttle back to the airport and I asked the driver, who was just parked sitting in a bus, if he was going to the airport. He said that's the only place we go and turned away. We carried our own luggage into the bus. I have used Hotwire to get many rentals, Thrifty, Enterprise, Avis, etc. All a thousand percent better than HERTZ. Do not use. They are incompetent mutants.

I pay the charges on my DL get my name cleared off the list. I call the customer service to release the $45 charge on my account and they say that we cannot refund the amount as the reservation was cancelled and it was the driver's fault to cancel the reservation. I told explained them that I did not know that I was put on Donotrent list as I did not get any letters, its been a year I moved from the place. She says "that its not our fault that you moved to different address, you should have known before reserving the vehicle that you were on DoNotRent list." I told her that I was told that the charges will be refunded back to my account. On that she says, "I apologize for the misunderstanding on our part, but the reservation was cancelled. It was not our fault you did not pick up the vehicle or that you were on DoNotRent List." I tried to reason with her on the same. But in the end all I got was "I submitted a form for refund, but I cannot guarantee you that you will get a refund".

Also, I went there because the car was horrible and not by choice. Anyways, they gave me a Hyundai Accent as a replacement. For rental return, my return time was 5:50 and I reached there at 6:05 (considering the 880 traffic and meetings ending little late), the location was closed. I promptly inserted keys in their dropbox, to which I was charged for an additional day. I called customer services to clarify that, to which the arrogance of the representative had no limits. The way he was speaking was like speaking to a beggar. Dear people at Hertz, I did enjoy the service for 2.5 years, but this slump is not acceptable. I am not returning back to Hertz unless there is a significant improvement in this front.

If I chose to pay CASH for the period in question, I would be charged $332. If I used ALL of my points to help offset the rental, I would still have to pay $295, so would save only $37 using the same number of points that would get me an entire week for free out of Boise. CS Rep kept telling me it was due to 'terms and conditions' at each location and that he could do nothing to assist me. No empathy...no attempt to help find a different solution. I'm screwed and Hertz does not seem to care.

I'm mad at this point. Hertz just made us exceed our budgetary guidelines. We move everything to the 3rd vehicle, black crossover, go to leave the garage, and this vehicle does not have an EZ Pass, of which we requested because of our multi-state trip. We circle around and get another "upgrade", Chevy Captiva, with even less fuel efficiency, w/ no help. Hertz sucks! This was my "post-cancer" and 20th Wedding Anniversary trip. First 90 mins spent at Hertz with no customer services and repeated headaches.

Surprisingly, 4 or 5 days they took 96 pounds from my bank account. I called them and received an email after my complaints. Guess what guys? The pictures showed the car with some dust and insects on it, as well as few scratches that I never did in my life!!!!!! Even with the poor quality of the video, anyone can notice that the damages have been made after I left the key. These ** will not get out so easily from that situation. I sent them an email, telling them that a professional will conduct a forensic investigation of the files, and compare their pictures with mine. HERTZ is one of the worst company I have ever dealt with. Even the woman in the customer service was not polite and was rude. Ne faites pas affaire avec HERTZ, ce sont des voleurs.

When I requested a refund, I was told I needed to contact my agent, which I did, while remaining at the desk and watching as Gold card members were given cars, to my right and left. Once in contact with my agent, I was miraculously provided a car. I noticed in the forum the mention that Hertz is one of the more expensive of the rental companies - some might equate that with exceptional service - this is NOT true. Don't be fooled. I have traveled a lot and rented many cars, both budget and luxury. This is the absolute worst service I have ever seen.

This company should be put out of business. They are underhanded and treat the customer without an iota of respect. I will use Enterprise moving forward who I have always had wonderful customer service and overall success with. I only used Hertz because they worked with the dealership I used. Hertz has not realized you cannot send a kid out on an adult mission. These kids Hertz employs are a product of either no corporate training or the worst corporate training imaginable, combined with a penchant to utilize ill mannered and condescending behavior. I have never before experienced such inferior service in a consumer market. Do yourself a favor and don't even hesitate - go elsewhere to rent a car - you will be sorry if you go here.

surprised to find that Hertz has a hold in the amount of $517 on my credit card for a car I didn't rent. I was angry and confused as to how my card was declined yet they managed to put a hold on it. I have been calling them for five days now, I have been hung up on after waiting on the phone for 15 min or more, at least three times. I have wasted countless hours trying to get this fixed through firefly (they said they can not help me, even though the charge is through their business) and I have been told this would be fixed quickly by a man named Daniel who works at customer service for Hertz, only to wake up the next day to find this charge still on my card. I believe this to be illegal, they have used a smaller price to bait me in, only to almost triple the price once I'm in the store. Two, I had my card swiped only for them to tell me it was declined when it obviously was not. Lastly, they have placed a hold on my credit card for a car I did not rent. This is criminal, in short I do NOT recommend anyone using Hertz, firefly or any of their other car rental branches. Remember folks, Hertz HURTS.

When I arrived home I called Hertz (February 21) and was told my car rental fee would be refunded. That's it. Today, almost a month later, with no expenditure refund, I called Hertz billing again and was told I had to file a claim. I am in total disbelief that neither the employee behind the counter on February 17th or the employee I spoke with on February 21 informed me of my need to file a claim. As a result I contacted Hertz almost a month after the fact. This is my first car rental so I had no idea of the protocol. Needless to say, I was very unhappy with Hertz's service, especially the employee's lack of professional conduct.

Once again, I contacted Hertz; sent all requested information... charge card information, cab fares and transportation charges incurred as a result of no rental car. Covered travel expenditures amounted to ($122.83) caused by non-fulfillment of rental contract. To date (June 14, 2014) I have heard nothing and have not received my expenditure refund. I have contacted the Better Business Bureau and they have had no response from Hertz. The case was closed - unanswered. Refund for out of pocket expense for alternate transportation.

I have been emailing back and forth with Hertz customer service but they refuse to address this issue, stating that since I did not accept the terms and conditions of the reservation and complete the reservation (i.e. spend that amount of money and be cheated) they would not do anything to even address this policy.

I purchased the pre-paid gas plan, only to find as I was leaving, that there was only 3/8 of a tank of gas in the car. The exterior of the car was dirty, but we were already behind schedule so I didn't make a fuss about it. My husband asked about some of the features on the automobile, but he was brushed off and told, It's like other cars. What do you need to know? As a result, we spent the first 250 miles of our trip with no audio.

Half way to my destination, I discovered that the rental documents only provided for four days of rental instead of the week I had reserved. The price was the same, so I had not noticed it before leaving with the car. When I called the Orange City, Florida office I rented it from, I was told that the rental was only for four days because the registration on the vehicle expired on the fourth day. I was told it probably wouldn't be a problem, and I could just keep the car for the entire week if I wanted. The agent told me if I was pulled over for the expired tag, I probably wouldn't get a ticket when the officer realized the vehicle was owned by Hertz. I asked if Hertz was going to pay for the ticket if I got one and, of course, I was told no.

After insisting that I did not think it would be wise to drive with an expired tag, the agent told me I could take the car to a Hertz office in Columbus, Georgia (where I was at the time), and exchange it for another vehicle. When I tried to do so, however, I was told that there was no car available for one-way rental. I was given the option of driving to the airport in Atlanta (an hour and a half in the opposite direction) to exchange the car. I ended up returning the car in Columbus and renting a car from another company to finish my trip. Unfortunately, I had to pay a higher rate for a one-way rental to get me to my destination and back home.

To add insult to injury, I not only pre-paid for the 3/8 tank of gas when I picked up the car from Hertz, but I returned it with half a tank and was told the prepaid gas could not be refunded. So in addition to being stranded with a car with an expired tag and forced to incur the expense of renting another car one-way to finish my trip and get home, I was forced to GIVE Hertz a half tank of gas. You can be sure this will never happen to me again... at least not with Hertz!

I emailed requesting a refund for their mis-selling and was told it was not possible. When I challenged this, I was ignored for a week then when chased they refused a refund. When asked for contact details to escalate the issue, I was ignored until I chased and then they simply refused a refund and provided no details. Putting it simply, they mis-sell to their customers, take their money and expect them to be content with rudeness and ignorant behavior. NEVER HIRE A CAR FROM THEM. I NEVER WILL AGAIN.

Long story short, after an argument, he insulted me with telling me I probably rented the bottom of the barrel cheap economy car, that people who made a reservation 2 weeks ago were a priority over me. He did not have access to the reservation system online and said he would make an executive decision to give the car he had which is probably better than what I rented. He handed me the keys with paperwork and told me since I have coverage he did not need to walk the car with me and answered a call and turned his back on me. As a consequence, I had to now reschedule my trip by a day to visit my 85 y/o mom with cancer due to safety issues of driving late at night by myself through no man's land. This also delayed my sister from seeing her family and they had to change all their plans. Upset my entire family.

I also called customer service and asked about their policy and I was told the reservation, payment and check in was to guarantee the rate not the car. They do not have a guarantee they will have the car for you, only that you have the rate. The customer service rep placed me back in the queue when I asked to speak with her supervisor. Please do not go there ever! We are held by big corporation supply and demand and as a consumer we do not have much of a voice but we can impact local business corporation from treating people like dirt, demeaning, rude and invalidating..... I also contacted AAA and asked they rethink their business with them.

This whole thing was ridiculous and we should never have been charged for a locksmith we didn't want through their ignorance. Plus a car that we got to drive 2 times in a whole week. This ruined our vacation. We have always rented before from enterprise and have actually lost a key before with none of this hassle. Your agents are rude and unhelpful. Something needs to be done to change our horrible opinion of Hertz.

Addendum: I now have a very expensive set of keys to this rental car which Hertz did not even want for a discounted price of course. A survey came in the mail today. Since I received no response to my letter, I copied and was going to paste it into the comments section. The survey cut me off before that and would not let me finish. Imagine that?

I had driven back to airport to exchange car because the car I got can not be locked or unlocked with the key. Upon the exchange, they tried to give to a car that has body damage. Fortunately I found that right away and get another car. After getting back home, try to contact them to remove the charge. My call was transferred from one place to another, eventually got nowhere. This is what I had experienced recently with Hertz. Never do business with Hertz. When I saw so many complains here, I found I am not alone a victim of Hertz. See what reviews Hertz got. I really believed they are real. Do not go with Hertz!!!!

Went to every other counter, and were informed all cars were booked for the next day (in Evansville, IN?). Went back to counter and dude gave us the same spiel, saying he had no cars available, and we he was doing us a favor. Then boyfriend had a genius plan - he checked out Hotwire and found a car from THAT EXACT COUNTER, for 200 bucks less. So, we returned the original car, then handed him the new reservation for the new "none available" car. He gave us the keys, we signed the deal, and drove to KY. He never blinked. What a TERRIBLE system. Will never use Hertz again - shameful.

I made my way outside to the parking area. The car was not plugged in to a charging station, and it was parked in the regular parking area for the rentals. I started the car and went back to the lobby of the airport (small airport) only about 50 yds from the car. I stood inside the lobby while the car was running for about 15 minutes. I went back out to the car, keep in mind, it is 11 degrees below zero and the wind is blowing snow. When I got back into the car expecting to see some heat, there was absolutely none. By this time my fingers were numb from the cold so I went back into the lobby and told the agent the heater did not work and could she please give me something with a radiator so I could get some heat. The agent said all she had was SUVs, no other economy cars and I would be required to upgrade to a different car if the Prius was not acceptable. All I wanted was something with some heat. I didn't care if it was a single passenger car - I just wanted some heat so I would not get frostbite on the way back to town.

I lived in Casper, Wyoming for almost 40 years and am very aware of the danger of traveling in weather below zero without a car heater especially over a snow-packed road with blowing snow and limited visibility. The airport is approximately 15 miles from the town of Casper and at 11 below zero at midnight with iced roads, the car could slide off the road and I could freeze to death. The traffic on the main highway to town this time of night is almost nonexistent.

The agent from Hertz said she had nothing unless I paid her an additional $60.00 per day for another car (Approx $200). I had no other options; I couldn't take a cab because I had an early morning meeting and needed dependable on-time transportation. I did not need nor want a car larger than the economy I expected to rent. Hertz was unable to fulfill their contract with me. No other car rental was open at this time of night so I had no choice but to agree to take the upgrade. I was so cold I just wanted to get to town to get warm. I expected Hertz to honor their commitment to me.

Early April of this year, I called Brad **, manager of Hertz, and he said he would have to check to see if there were any other complaints about the heater in the Prius. I'm not interested in other complaints; the car would not meet my needs because the heater didn't work at 11 degrees below zero. I don't know why. I only know I could get no heat and did not request an upgrade; I just requested a car with a functioning heater. Hertz did not honor their contract by positioning me where I had no choice but to take an upgrade, regardless of cost. This type of service is unacceptable and does not reflect the type of service I am used to with Hertz.

The national helpline placed me on some endless symphony so I cut it off and rang the branch once again. The fella said they were still looking to find a car for me. Time was running out. Still he placed me on hold this time for almost another 30 mins and he never returned to me. I hung up and called for the fourth time. This time around, it was a lady who picked up. I immediately asked what was going on that her colleague, a gentleman, had repeatedly placed me on hold. She obviously didn't know who given they were the only two people on site.

I had to cancel after she placed me on hold. Now since the 11th of April, I've been requesting a refund but no one seems to know anything and I've now spoken to four different people with each one of them asking me the same question as to why I cancelled my reservation. I just want my money refunded but the final straw was a lady I spoke to, Carolyn, who decided to hang up on me while I was trying to demand a fair treatment. Today, the billing dept said they have no record and they do not deal with refund rather I needed to send an email. Such is the life of consumers when the supplier becomes a faceless entity. They hide behind the phone to do atrocious disservice to consumers while using a conning medium to steal from us.

Once they get you to sign on the line they have you... it means that "the charges were explained and you understand them". What I understand is that I was coerced into purchasing additional coverage which added an additional $143.00 to the bill! Also he gave me a Camry, when there were plenty of economy cars on the lot. He said there was nothing smaller. OH and the center console of the Camry was filled with garbage, yuk.

I returned to the desk the next morning as I was staying in a close-by hotel for the night and returned the car. The manager wouldn't even come out of the back room to help. He spoke with me BY PHONE! In the end, I was promised a return of the rental fee of $25 INSTEAD OF the $34 additional fee charge. That was about 17 hours and only 4 miles later. After forcing my case and needing to make a scene, I cut my losses and was happy for some return, which I've found 6 days later STILL hasn't been credited to my account. A terrible experience and will never rent from them again. Mind you, this was how a GOLD member was treated. Run away from "HURTS" ASAP. I can only conclude that clerks get sizable commission from selling extra "protection" when renting vehicles, so there's plenty of incentive to hustle their customers. Shady, shady, shady.... BEWARE and triple check your estimates. Gonna try customer service tonight for my promised refund. I have low expectations. HERTZ = SCAM.

The morning of the reservation, I contacted Hertz to guarantee the reservation was still in place. I was told that yes, it was. Good. I arrived in Atlanta and immediately went to the kiosk to get the car... only to see a sign on the kiosk stating that the cars were sold out. I promptly approached the front desk of the hotel and was given a number to call. Upon calling the number, I received nothing but an automated answering machine stating to leave my information because 'business hours were closed'.

At that point, being stuck in downtown Atlanta with no transportation, I immediately tracked down another number for Hertz and called. Nearly two hours later, the rep I was speaking with finally said she found me a car at the airport. She then said that she couldn't get them on the phone to verify they had a car (after I asked her to make sure) but that I should just go over there because she was sure they'd have some still available.

So I headed to the airport and, yes, they did have a car available but absolutely no record of the reservation that was supposedly created for me during those two hours on the phone. Whatever. I just wanted the car by that point so I had a legitimate way to get around. So we proceed to go through the paperwork, etc and things are going FINE... until it comes time to pay.

It's then that I'm informed that the rental has now gone from the original reserved price of $600 to well over $800 due to taxes and fees because of renting the car at the airport. My entire REASON for not renting from the airport in the first place was because of these ridiculous extra fees and whatnot and yet I was forced to either pay them or not get a car after all.

Needless to say, I paid them (I had to have a car and wasn't going to find a better deal at ridiculous o'clock at night at the airport on a Friday) but I fully intend to do everything in my power to get those fees/taxes reimbursed considering Hertz is the one who put me in that position in the first place. Even if that does happen, though, even if I wind up with a completely free rental because of this hassle, I STRONGLY urge anyone else considering this company to look elsewhere. I know no company is perfect but I have never encountered a company that doesn't stand behind its reservations and would leave someone stranded, high and dry, unless they had an extra $200 to pay fees they never agreed to in the first place.

She should have had them call road service. We rented a car for 4 weeks. When ready for trip I tried to check oil, etc and found the inside of car pull handle had been broken off and hood wouldn't open plus the seats were covered with what looked like white residue from trying to clean up a real mess. We also had to take this car to airport to change out cars. After vacation we BOUGHT A CAR from HERTZ and so we went to return the rental car 7 days early and what did they give us back $10.00. What a bunch of crooks really!! Won't ever rent from them again and you shouldn't either.

I explained that my phone was in the car and she began to stall me by asking me my name, then asked for my receipt, then asked for the make of the car, then asked what color it was all while she was holding my receipt with that information. I said you know which car it is, can you please go get my phone. Her response was, "Now you gonna make me work?" She drove another car up the ramp and quickly drove back to me and said "there ain't no phone in that car." I said, "did you ask the person who drove the car, because they have the phone?" Her reply was, "I said, there ain't no phone in that car!" I had to leave to catch my flight.

I purchased that I-phone 5-S just 4 months prior but most important to me was my contacts and personal information that was now compromised. I own a small sales business and all my business and personal contacts were in that phone. That is not to mention the cost of the replacement phone was approximately $750 plus $45 for a cover and another $200 for Life LOCK identity guard service. I promise this is not my last time telling this story and I will tell every friend I know to not use Hertz for anything. Hertz is employing dishonest thieves.

Hertz is offering me Gold account points but I do not want to see Hertz again. The agent at renting did not mention the need to have receipt to get refund. By the way, the wait at Hertz terminal at arrival and departure was more than an hour. Hertz is off my list. Just wonder how much unwarranted charges Hertz makes each year virtually stealing out of pockets and who gets the money.

When I complained the rather condescending woman at the desk told me there was nothing I could do as I had signed the contract. Very unhappy about being treated this way, and particularly shocking after two weeks of very helpful and gracious American hospitality. I am not sure what lesson I have learnt from this experience as I had got used to trusting retailers in the US. But I will be actively warning people to stay away from Hertz from now on.

I have written through the website and also written 3 mails directly to their hertzhelp@mailgb.custhelp.com from which I only receive the automatic reply with: YOUR INQUIRY IS IMPORTANT TO US...bla...bla...bla...!!! And then nothing further!!! 20 days have now gone by and still no mail and no restitution of the money taken for which they supplied NOTHING!!!

I brought the car back the next day and he stated my total would be $119.00. HUH???? :/ Where did the additional 43.00 dollars come from? I had to argue about the removal of those fees. Got home, checked my credit card account and found that Hertz charged my card $666.00 (ugly number but reflective). I called them the next morning and was greeted first by a rude rep who informed me that the branch was not open on Saturdays and I'd simply have to wait until Monday. It's the weekend. When I informed her that the sign on the door states that they are open on Saturdays until 12:00 p.m. she responded nastily with "Well, I can just tell you what I see."

I called again and the branch answered. The manager "attempted" to brush me off stating that he did not know what I was talking about and the issue was between the bank and I. I told him that I didn't make the charge and neither did my bank, Hertz did. There were three separate charges (holds) $100.00, the $266.00 and $300.00. I contacted my credit card company and got him on 3-way. He informed them that he could authorize the removal of the $100.00 but did not have an authorization code for the $300.00 and did not know where the charge came from??? But, it came from HERTZ... Someone charged/placed a hold on my card an additional $300.00.

Now, my point to them all is this. I have to trust merchants with my credit card. What if I had a bill to pay or was going on vacation or had some other financial obligation and did not have the extra $600.00 to just give them for a weekend or more? Basically, HERTZ said ** me and my life. They abused me as a customer and they abused the merchant privilege. Because he did not have an authorization code, Citi was not able to remove the 300-dollar charge. So, I guess I'm stuck. I've never rented a car from Hertz and rarely rent cars at all. If I could give them a negative 10, I would. I wish I had read the comments below. I'd have paid Enterprise the extra money. When I've rented from them in the past, it's been completely smooth. I guess that's why Enterprise didn't have any rentals that day and Hertz had plenty. Guess I sat in the bad barber's chair???? Thanks for letting me lick my new wound here.

When I returned the car, 4 days later, the return representative that meets you at the car checks the mileage and gives the receipt, said his computer was down and we had to go to the rental office for a receipt. Glad I allowed enough time before my flight. I waited in line again with the other angry customers waiting for receipts. When I got my receipt, the same rep who rented the car waited on me. She was the only one working with, again, a long line of people. She complained that the other agents were late for work. When she printed my receipt, I saw I was charged for insurance. I explain that I did not want the insurance. She said "but you agreed to it." I asked to speak to a manager because I did not agree to it. She called for the manager, who looked like she was completely lost and didn't know what she was doing. She said the same thing, "You agreed to it". After rolling her eyes and smacking her lips, she said "you have to call customer service to take it off." I asked for the number and her name. Assuring her I would call.

Customer service was no help. They said a manager would call me back. I expected a call within an hour or two at best. 5 hours later no call. I called customer service again. That guy said I had to call the manager at the rental office where I rented the car. I explained she said to call them. He said “You should call the district manager.” He gave me the number. I said I would dispute the charge with my credit card and he said, "Yeah people often do that. Sometimes they win, but usually not." What kind of customer service is that. I called the district manager. It was a cell phone. Who knows if it is really his number or not. Still waiting for a call back. Worst customer service ever. I will not rent from Hertz again.

Hertz opted to withhold all cars and rent them to fight fans for TOP DOLLAR. I only paid 20 dollars a day. Some people with no reservations were willing to pay 60.00 per day. The manager Eduardo ** was Useless at best. He was apologetic with no explanations or suggestions and refused to give anything in writing. HERTZ LEFT US STRANDED IN THE LAS VEGAS AIRPORT. No offer of assistance, no comps, no nothing. I will never never ever do business with HERTZ or its sister companies DOLLAR and THRIFTY. I would love to see Hertz go out of business and go the way of the Do-Do. They probably won't. I do know which finger they use when they say "WE'RE #1". I have other Hertz stories but I'm all done here. Peace Out.

1) No receipt, communication or indication there was an issue. Had our son been informed he would have taken the car back to the right facility. 2) If the same stunt is pulled on a 1 day rental for the 2 facilities involved, the overcharge is about $100 not $2,036. Hertz essentially raised his rate big time because he had a 2-month rental. 3) None of this is in the rental contract, website, emails, FAQs or any communications that Hertz provides when renting a car. 4) The bill submitted by Hertz (when we forced this through a bank action) appears doctored, does not align to the rental contract, and provides no indication that charges were changed due to the drop-off location (despite the fact that their website claims transparency for additional charges between estimates and actuals on rentals). 5) His copy of the estimate (although we are not disputing what was estimated) has a forged signature on it.

Our claim is that this vendor is operating in a highly dishonest manner and hiding audit trails of their billing practices. The BBB has them with an F+ rating, another consumer agency has them flagged as consumers warned not to do business with. At minimum, we would hope you would warn other travelers or at least discourage them from longer term rentals as that appears to magnify their dishonest billing practices. In addition, corporate travel agencies and businesses that use Hertz may want to examine for inflated billings and charges the amounts may be significant.

Having personally traveled for decades in my business using all kinds of car rental agencies to get around, we were extremely appalled not only at this deceptive practice, but the total lack of response and treatment for a customer that rented a car in good faith for an extended period and then had that used against them to vastly inflate rental charges. We can provide copies of Hertz estimate, actual bill showing fraudulent charges if needed to anyone interested.

Make sure your customer knows the charges. I made a point to fill the tank on return, and was charged $61.00, the charge they said I would be charged if I brought it back less than full. I would have never rented a car for $700 for a week. Other rentals gave me a price of $500. I am guessing because they were honest and included all those fees in the estimate. Hertz will get nothing but bad reviews from me when anyone asks. No wonder at the counter Hertz was the shortest line. I am not upset at the charges as much as the dishonesty. It scares me to think how close my credit card was to being at the limit. I think I am charging $300, and it's $700! I could have been 1,000 miles from home without transportation.

When I returned the car, we had half a tank of gas. I was told that there will be no reimbursement for unused gas. "Either you bring it empty or fill it full." No refunds. I was beyond myself for the lies that we were told at the time of rental. I had just been robbed $30 by Hertz company. I demanded to speak with the manager who said, "Sorry, we can't do anything at this time. The payment has been processed." We train our staff to inform customers correctly, so there is no way you had been told what I had claimed we were told about the return gas reimbursement. Sorry, no refunds!

There were three of us at the time of rental, and each of us heard the same exact thing, "You will not lose anything by taking the prepaid full tank, you will get refunded for the unused amount." Now, somebody was telling a lie just to get more money from the customer. I will pursue an official complaint about this with Hertz and I will speak out in every platform to warn other car renters - DO NOT RENT FROM HERTZ! And if you must rent from them, DO NOT TAKE THE PREPAID FULL TANK as you will be ripped off!

After he hung up on the last enraged customer, he began helping his future enraged customer (me). He began discussing the additional fees that he made sound mandatory. By the time he was done my bill was $600. I stupidly assumed that was $450 for Expedia, and $150 for Hertz... more than the $450 I planned for, but still not outrageous. When I returned my car, the attendant said that $600 would be charged to my card. I had a sinking feeling but was trying to get the kids packed up and get to our flight.

A day after I got back from my trip, I called them and my fears were confirmed, the total charge will be $450 + $600 = $1050 for the week!!! And there's nothing they can do about it (of course). Maybe I was a little naive, but $1050 for a week in a minivan! That is ridiculous!!! I will never go to Hertz again. I plan to post this review on every site I can find.

When we arrived we asked them if we should take it and fill it up before we exchanged it (had run flat tires), we were told no and that we wouldn't be charged for fuel as the car was having issues. We were told that while they couldn't say for sure it was our fault we would be charged $47.00 for getting a replacement car, wtf! We ended up with another corvette (we won't get into the pile of ** that one was) and were on our way. The car remained parked for the most part until we returned it the following day. Upon checking out we were informed that we were charged almost an additional $50.00 for fuel for the previous car. We explained that we were told not to worry about it as the emergency people said to get it back to where we rented it asap. We spent the next 10 minutes arguing over all of this nonsense. They finally agreed to split the cost. We walked out of hertz being charged an additional $147.00 for a rental that had been paid for before we even went on the flipping trip! They are crooks, DON"T rent from them!

As of today, March 30, 2014, two months have passed and Hertz Rental Car has not reimbursed me for the $200.00 cash deposit that was due to be returned to me upon returning the rental car. I have made numerous calls to Hertz Car Rental customer service representatives who have given me a million bogus excuses why the $200.00 cash deposit has not been returned to me. Consequently, I have filed a complaint with the Better Business Bureau, The State Attorney General's Office and filed suit in small claims court in an effort to resolve this problem and notify potential customers of Hertz Car Rental of their deceptive and unethical business practices including fraud and theft of the customers they serve.

Warning... This message is meant to make potential customers aware of one of the most corrupt Car Rental Companies in Massachusetts. (HERTZ CAR RENTALS) Rating: Customer Service.... Poor - YES, Incompetent - YES, Unprofessional - YES, Poorly Trained - YES, Poorly Managed - YES, Deficient in Knowledge - YES, Cleanliness of rent cars - POOR, Skill in customer Service - POOR. Over All Rating of Hertz Car Rental - POOR.

I called back to Shreveport and was told to contact Hertz in Milwaukee to either switch cars or allow them to put water in reservoir. However, upon calling, I was told that I had to sit in the airport and wait on a car or go buy wiper fluid and put it in myself (really? I rented to avoid having to do any of that!) Long story short, my two kids and I traveled back and forth from Shreveport to Louisiana in a sardine can. I will not rent from Hertz again!

I returned the vehicle at an earlier time than expected and everything went way DOWNHILL from there. The rep went out to check the vehicle and came back and said oh, I'm charging you a cleaning fee because the car smelled like cigarette smoke. I tried to explain to her that I had my cigarette in my hand when I crank the car for the car to warm let the window down on the car and stood outside the vehicle smoked my cigarette sprayed air freshener in the vehicle because I had the window down and my coat smelled like smoke.

She went back and forth with me about the situation and in the end charged my card the fee. What a bum situation! I guess it was either the fact that she saw me smoke a cigarette outside their location while I waited through the rental process or the fact that the car smelled as air freshener. Either way, she shouldn't have charged my card. I will never rent from hertz again. I would rather rent from the company I have been renting with for over 8 years and wait on the insurance company to reimburse me. Hertz sucks! Never ever and I do mean never ever will I rent with hertz again nor will I recommend hertz to anyone known or unknown! I don't want anyone else to be bamboozled by hertz. Now force a charge on that! #oneANGRYcustomer... First and last time dealing with hertz... DO NOT EMAIL MAIL FAX OR SEND NO KIND OF COUPONS FOR HERTZ (not even for free rentals).

I was already covered by my insurance. I was never told nor counseled on what charges may incur, but I am certain that I never agreed to these charges. In turn, I also found I, was charged an amount close to$1250 before I was done with the rental. My bank account was compromised and that's not acceptable. I agreed to getting a rental car while expecting a check to cover the loss of my car. I never agreed to be put in this situation and moreover do I feel I owe an overwhelming amount of money for a rental car that was owed to me because of a driver that put my life at risk.

I don't understand why I was getting the bill for my 1st rental when the accident I was in was the other party's fault? They claimed fault and I was assuming the bill would be sent to their insurance. Instead, I've been getting mail about the bill. My body shop for my car told me that I shouldn't have to worry about it since the other side should have handled it.

For my 1st rental I didn't even get the notice until about 2 weeks before they said I would be reported to the collection agency. When I called my body shop, they told me that Hertz wasn't replying. When we finally got the number of the Hertz rep that brought our rental car to us, ** from your LA location on Wilshire, he told us they were backed up because they were going through management changes. Change in management is not a valid excuse for not responding or handling situations in an untimely manner.

For my 2nd rental, they didn't even send me an invoice. I just got a letter saying they were going to report me to the collection agency. How am I supposed to know how much? Again, why am I in trouble when it says the body shop is to be billed? It is ridiculously difficult to get in contact with anyone. They sent me a mail with a phone number yet no one answers. I don't understand why they would put their phone number on such an important piece of mail if a machine is going to pick up.

When I was finally able to get into contact with a person today, she did nothing helpful. I waited on the phone, she told me she would direct me to someone who could help. That person didn't even pick up and then I was left to call back and wait again. The second person I talked to told me there was no one that could help me. Really?! I got a notice saying you're reporting me to the collection agency and no one is available for me to talk to? She told me she would submit a notice to her department head and that they would get back to me in 3-5 days. She wouldn't give me any way to contact that person. I wouldn't have minded getting even a company e-mail. I wasn't expecting a personal number. All I wanted the e-mail for was to follow up because I didn't want to wait on the phone again after such a bad experience trying to get a hold of people.

If anyone else has had this happen from Hertz, PLEASE message me as I am curious to see how this situation has panned out for others. I've been researching online and am currently considering going to court for this. Especially because they didn't even send me invoices and sent me straight to the collection agency already.

The first I knew there was a problem was when I received my credit card bill on 4th October and saw the charge for E458.58. I immediately contacted your customer services who finally got back to me on 29th October saying that there was damage to the car and that they would send me a "damage report". I expected this straightaway but despite several reminders I didn't receive it until 25th November (during which time your customer services did not contact me once, not even with an acknowledgement). The "damage report" though dated 10th September is not timed (again CCTV evidence may be useful here). It appears to show 2 small dents above a wheel, probably caused by the door of another car. All I can say is that, if there was indeed damage to the car, it must have occurred after I returned it to you.

You say, and I agree, that I had a responsibility to return the car undamaged. That is exactly what I did. The bottom line is that when I gave the keys to your manager and he told me everything was ok, then there was nothing I could do but assume that the rental was over. I believe any reasonable person would agree, and that indeed that I could not have acted in any other way than I did.

They have not engaged with me in any meaningful way; my credit card company got the money returned to my account and they are now threatening me with debt collection agency, reports to a credit reporting agency and legal action. They are an eleven billion dollar company and they are disgusting

Beware, complaining to Hertz did not resolve the issue, they only stated I signed the contract. Can anyone rent a car without signing a contract? I just wanted to rent the vehicle I had previously reserved. It would have been appreciated to be informed I was selecting an upgrade, and given a choice to decline, and not have to dispute additional product charges... Yeah that's where they list vehicle upgrade charges... So please read the contract, or just ask the agent if this vehicle is an upgrade... or just do what I do and leap over Hertz to the next rental agency....Plenty of them....Thanks Hertz.

We spent 30 minutes finding somewhere to vacuum out the car which made my wife late for work. When we came back she didn't even go back out and look at the car. She sat for another 10 minutes looking at her computer screen. My wife complained about our treatment which caused ** to roll her eyes again and smile. I asked for her to show us where the car had to be returned washed and vacuumed. She could not show me, she just kept saying its on the paperwork I had in my hands. When the other woman, who looked Indian with a head scarf on, saw how tense we were she came over and finished checking us out with no additional fees. I have never been asked to return a car clean and ready for rental. LAZY!!!

Here is the rub... I handed them my credit card, they swiped it and asked me to sign on the BLANK credit card signature machine without giving me any paperwork. I thought I was signing for my credit card authorization only, but according to them I was also signing an agreement to pay an additional $12 a day for insurance!!! I called corporate about this, and they said since I signed, I agreed and I would not get refunded. They also acknowledged that there was not paperwork beforehand, but advised me next time "I should read the paperwork they give you after signing more closely"!!! I can't believe a company would have a policy in place of tricking customers into signing contracts without letting them know of or see the contract!! I will never rent from them again!!

On 03/02/2014, I began my travels from Louisiana back to Missouri. The first four hours of my travels back were great until becoming stranded on Icy eastern Arkansas roads. Motorists like me were stranded overnight on I-55. The weekend storm had dumped nearly 6 of ice on the interstate leaving several motorists stalled. Large trucks had overturned blocking the interstate and vehicles had stalled because they had run out of gas waiting for roads to be cleared. Gov. Mike Beebes office sent Arkansas National guard and Game and fish officers to bring motorists gas. Traffic was backed up for 40 miles from West Memphis to Blytheville.

I called Hertz to advise them that we would not make it by Sunday to turn in the vehicle at our agreed time. After explaining the situation to the customer relations person she went on to tell me about how much the rental would be for the extra day (not once did she show concern for our well-being). After being stranded for a full day, I called hertz to let them know again that we were still stuck in bumper to bumper traffic with no way of knowing what time we would make it out. I received the same response when I requested that they provide us a lower rate. This is considered to be an act of god. "There is nothing we can do, this is a business." I was in total disbelieve that I was just told by a representative that if they gave discounts to every person when there is an act of god they would never make any money.

I am not sure which rental car agency care about the well-being of their customers but I fully aware of one that does not care (Hertz). I will never use their services ever again and I plan on letting all my Facebook family know about my experience with them. THANKS HERTZ FOR CHARGING ME OVER $300 DOLLARS FOR TWO DAYS RENTAL. MIGHT I ADD TWO IN WHICH I WAS STRANDED ON A HIGHWAY UNABLE TO BRING YOUR VEHICLE BACK. GREAT JOB BEING WITH YOUR OVER THE TOP SERVICE.

He was having a good time upsetting us, almost breaking into a chuckle with each piece of bad news. Then he told me that we should buy their insurance for an additional $30 per day. I mentioned that I already bought it online and he shook his head "no" and said "that isn't ours, it is some third party" and insinuated that they would not accept it. I phoned priceline (someone in Asia) and was told that we were an hour too late to cancel because they didn't have the car we ordered. I explained that was because of a flight delay and they said in effect too bad, I was stuck. We ended up paying for the upgrade because we needed the navigation system. Got in the car, sat on a very long line, about 35 cars ahead of us and only two booths open for final inspection to leave the Hertz lot (who ever heard of that, they are paranoid). Loaded up the address on the navigation system to learn that their Always Lost system doesn't have our family's town/street in Az. in their system. All totally useless rip off. Had to buy a retail portable navigation system to get around.

When I returned the car, I was still frustrated by the surprise bill and I asked in the parking lot about the extra charge and they told me I could have waived it when I rented the car but it was now too late. That agent added almost $40/day to what I was already paying to rent that car! I was furious. I went back to the counter and asked to speak with the manager. She came w/ my contract in hand and told me she "had reviewed the videotape" and that the agent had clearly gone over the contract and I had agreed to it. I said, "If you reviewed the tape, did you not hear me objecting to the charge?" She admitted she did not because they had NO AUDIO on the tape! Amazing. Even the manager is trained to act as if they have proof that they don't so that they can fool the customer. I was absolutely shocked that Hertz, a company I once respected, would treat customers like this.

When I got home several days later I noticed I was charged $13.99 plus tax per day. I called Hertz customer service and was told since I signed the agreement, I was responsible. I have rented many cars in my life and I have never had to check that the clerk was not writing what I was saying. Anyone who rents with Hertz needs to verify the contract. They may be trying to get extra money.

"I am compelled to complain and copy HERTZ UK's senior management in the strongest terms, as my dealings with you over the last 2 significantly long rental periods, has been nothing short of appalling & worse still - inaccurate, infuriating & expensive beyond belief. I want my latest rental period investigated immediately & without delay, and if this does not happen I intend take matters further. I, like others (the internet is littered with blogs outlining horrific customer service stories) have been victim to a litany of extremely poor treatment, lack of response to customer concerns and over-inflated and unexplained charging.

ISSUE 1: I hired one of your cars from your depot at Manchester Airport in the UK over the Xmas/New year period for 6 weeks. It was finally picked up on 18th Dec 2013 by my partner, my 80-year old mother and I after a wait of over one hour in appalling weather - despite HERTZ knowing what time our flight landed there was '0 car available' - and was returned on the due date at 9.30am on 30th Jan 2014. These dates were clearly stated on our receipt. I have noticed today (1st March 2014) that four NEW charges have inexplicably appeared on my card, in addition to the existing invoice on your system.

What are these for??? These new charges don't appear to have their own invoice??? Why have I not received any notification or evidence relating to these??? It was bad enough that upon returning the recent car we were charged for damage to the car that we did not incur (how convenient for you) and an 'extra cleaning charge' at a highly inflated price (again how convenient) but having no choice, we had to bear the cost of this, as you already had my credit card details.

Also, the only invoice on your system for our last rental period (18/12 to 30/1) states that we had the car for an ADDITIONAL 12 days - which we did NOT - this is clearly another 'system error' on your part. As such we expect to be immediately reimbursed for this additional charge. Clearly the mass of complaints on review blogs all over the Internet should tell you that your computer generated, voice-prompt automated, no clear complain channel 'system' is fundamentally flawed. Evidenced by the following:

ISSUE 2: We recently were in a lengthy dispute with HERTZ UK (HEATHROW) over a previous rental last September where, once again your precious 'system' had charged us for parking fines that simply DID NOT EXIST!! Without ever informing us, this issue went all the way to a debt collection agency in London, who did finally contact us with threats and demands. After much investigation (instigated by us, of course - HERTZ Customer Dis-Service did its usual trick of ignoring all calls, e-mails and faxes) these false charges were dropped and we were found NOT responsible for ANY of those charges/invoices.

Some other sap's card was probably debited for them and they haven't noticed yet. Once again, HERTZ UK's people poor, computer-centric and appallingly automated 'system' was in error, had massively overcharged us and we had to fight tooth and nail just to avoid a bad credit rating in the UK through no fault of our own. Un-bloody-believable. To say I'm disgusted with your 'customer service' & the sheer audacity with which - a month after arriving back home in Australia - you have inexplicably charged my credit card AGAIN for no apparent reason, without invoice, explanation or notice is an understatement.

I want an immediate explanation for this and have notified my bank to dispute these new charges - you will be receiving a 'please explain letter' from them - as they are suspicious this is, in their words, 'fraudulent behavior'. They believe - as do we and hundreds of other HERTZ renters in the UK - that It is beyond ethically unacceptable to charge people post-rental without any prior invoicing or notification, or proof of charges incurred.

Personally this has caused no end of inconvenience to me, as my credit card has had to be cancelled due to these circumstances. Thanks so much for that. In return, I expect at least a response to this email, as my last email to the Hertz Manchester Airport desk went completely unanswered - a corporate pattern of yours I've seen experienced by complainants on other anti-HERTZ blogs.

Up to this point, I have been a VERY good customer for HERTZ - in particular the last few months, with regular trips to the UK - but will NEVER again be hiring a vehicle from you & will certainly encourage all my Facebook/Twitter friends and family to boycott your company for such lack of professionalism, inflated hidden charges and unethical business behavior. My warning to all readers here is simple: HERTZ HURTS. You have been warned."

It was only after the Seminole County Sheriff came and called them about the dangerous situation, and after he and two deputies rolled the car off the road (pics attached), did the tow truck finally arrive. We were told the only cars available were at the Sanford Airport. The tow truck drove me several miles and dropped me off at the airport, only to be told by the Hertz rep that she could not honor my contract from a local office (this, after the 800 rep told me to go there).

Apparently, the Hertz offices are no longer connected, or at least not to the airport office and they no longer provide customer care. They offered me a new contract for two days at 557 dollars, compared to the 28 a day I had originally contracted for. The Hertz office where I rented the car was not answering, despite numerous messages and calls to Toyota of Orlando, no one responded to my calls there either. After a four hour odyssey stranded at Sanford Airport, my poor 70 year old mother had to find her way in an unknown city to pick me up. The Hertz office has still not contacted me, 24 hours later to offer a replacement car.

Clearly she was not to happy to help me but she checked, and she found my booking. Now she said I had to pay €40 + tax extra, since it was past midnight. Why I replied, my confirmed pick-up time was 00:05 AM, shouldn't this then have been added to my original prepaid booking? She replied: Do you want a car or not. I was a bit shocked over her attitude. I had a feeling she was hustling me, since I was correct about my reservation and she just had to get back at me. I said do I have to pay the €40 + tax if I come back later today? No, she replied.

My 5-year-old son was getting very restless and tired, so I told her I would be back later that day to pick up my car. I took a taxi and came back 05:00 PM the same day. Then I was told I had arrived too late to collect my car, so they didn't have the car I booked available. I said how can this be? I was here at midnight and told the lady here that I would be back today to collect my car, and I have even paid for the car In full for the whole period (almost 3 weeks). How can you rent out a prepaid car to someone else? You are too late she replied. But I just told you I was here at midnight and told your colleague that I would be back to collect my car. Sorry, you are too late, we don't have the car.

So do you have any cars? Yes, I can give you a group A car (the smallest car they have). Well that's not optimal, because I need a bigger car for my golf equipment. But I must have a car since I have an appointment tomorrow morning, so I will take any car I can get. Well, then I need the card you paid your booking with. I asked why she needed it, since the car was already paid for in full. She needed a deposit of €200. I said I had taken out some cash earlier, and could pay her in cash, because I keep a limited amount on my card, since my card got skimmed in Marbella, Spain and I lost over €3000 in February last year.

No, I can only accept the card you paid with, no cash. I told her I would have to transfer some funds between my accounts first, and my security codes to transfer my funds are at the hotel, is there a way we can solve this? I'm not getting the group C car I have paid for, and I'm willing to pay you double the deposit and come back tomorrow, when the funds are transferred. No, I cannot accept cash. Well, I really must have a car, I can even let you hold on to my passport until tomorrow. No, can't help you. Well, then I will be back tomorrow. She replied: I can't guarantee I have a car tomorrow. So let's get this straight: I have paid for a car, been here on time, and decided not to pay the €40 + tax, been back later the same day, you don't have the car I have paid for, I am willing to accept to get a smaller cheaper car, and now you can't guarantee me a car at all?

Can I get the phone number here so I can call back in a couple of days to see if you have a car? I got the phone number. I needed a car, so I went to the company Goldcar and rented another car from the 10th to the 13th of February, in hope of getting a car from Hertz in the meanwhile. I called them on the 12th of February. They could not help me with a car, they told me to go to the Internet page where I made my booking, and cancel my reservation. So I tried that, but when doing so I was told I was past due on collecting the car, so I couldn't do any modifications. Today its the 13th of February, I still have over 2 weeks left on the rental car I have paid for in full but never received. Not exactly the perfect start to my vacation to Spain.

The reason I wanted to talk to a supervisor at this time (a few months into dealing with the issue) was that I finally had evidence as to what happened from PlatePass... the PlatePass version of the Rental Agreement had my name, but it was for a different vehicle. My version of the Rental Agreement and final receipt had the correct vehicle, i.e., the vehicle I actually rented. Prior to this, when I mentioned "PlatePass charges" to Hertz people, I was immediately transferred to PlatePass customer service, a subcontractor and completely different organization. Talking to PlatePass was like talking to a brick wall, i.e., "How would you like to pay for these charges?" was the only response... no other discussion or options available. I ended up having to fight the charges through my credit card company.

I have been a fairly loyal Hertz customer for over 25 years. I have had more rentals from Hertz over the last 24 months than probably any other 24 month period in my life due to several estate settling trips recently on top of family travel (...probably 10-12 rentals). Small potatoes compared to the business traveler, but like I said, the most ever for me. This whole experience has shocked me a bit... I've always viewed Hertz as the gold standard in car rental. The only thing I can figure is that at the corporate level, they have made a decision to cut customer service costs severely... loyalty and reputation be dammed. I am in the process of putting all of this in writing to submit to Hertz to give them a chance to win my business back. In the meantime, I am sharing my story with anyone who will listen...

Returned the rental Tuesday afternoon as the maintenance on my vehicle was completed. The sales rep at Hertz stated there would still be a charge because it was still considered a full day. All this happened at the beginning of January 2014. Here we are at the end of January 2014 and they called me asking for money for the second rental! They stated the account was closed but they wanted $40 now and they were not going to deal with my extended warranty. After refusing to pay because I found out that my extended warranty was paying they took the money out of my banking account anyways! A manager never wanted to get on the phone to talk to me about this situation. All the sales reps kept responding to every question or statement was " I know we understand." They didn't care! I would never, never ever rent from them plus I will tell everyone I know, come in contact with that Hertz is the worst company you could ever rent a car from!

I picked up the vehicle with the local towing company and the gentleman was extremely friendly and polite, did a very basic hand-written contract and told me that whatever conditions I booked online were what the rental agreement would be for. He gave me a card for the local Hertz office responsible for the rental and told me to call there if I had any questions. Upon returning the vehicle two weeks later, he checked it over and the fuel but said that the local Hertz rep would come by within a few days and pick up the vehicle and do a final check-out. I had just filled the tank one mile away.

Based upon my contract/booking online, I expected that perhaps I might be charged a few more taxes and fees post-rental, and they were estimated to be no more than $50 on a rental that I had otherwise paid for in advance. Five days after my rental ended, I received an invoice via email with charges totaling $828! My pre-payment was simply deducted as "voucher" and I was charged for everything under the sun: any insurance and roadside assistance add-on, as well as a full tank of fuel. Total instead of $259-$309 was therefore $828.00 + $259.00 = over $1000. I knew there was a big mistake somewhere and had all of my documents.

I contacted Hertz via email and left a message on the local office's recorder. I only managed to get through to the national office, and the rep there requested I scan in and send my contract, my original booking confirmation email, the recent invoice, etc. I contacted my credit card company and told them that I was disputing the charge, as well, and to please not pay it or expect me to pay it. I told all of them that I was leaving the country in three days for work for 7 weeks and that I needed to get the issue resolved ASAP.

I heard nothing until a few days before I returned in January, some 6 weeks post-incident. I got an email finally from Hertz saying they would reimburse me the charge, except $90 for certain fees and for a fuel charge. I was requested to send in proof that I had purchased fuel. I am still disputing the fuel with them and have sent in a copy of my credit card statement showing fuel purchases on that day in the vicinity.

Here's what angers me: After receiving a copy of the contract that Hertz maintains (provided to my bank by the local Hertz office), I see someone in the local office wrote in 'full coverage' after I had already signed a contract (that had no up-charges on it)!! Given that they clearly messed up my initial contract/check out, as I have never purchased full insurance on any previous rental, shouldn't I be given the benefit of the doubt that the fuel was full - as in all my history of renting with them I have never returned a vehicle without a full tank, and they already (admittedly) made large errors in processing the vehicle?

To top it off, because I was not home to receive mail and respond to a letter confirming that I was disputing a charge, my credit card company dropped the investigation (but I told them I would be out of the country!!!). I therefore was told that they found the charge valid - because Hertz initially tried to justify it! I am working with them to make it clear that I will dispute that charge and continue to fight it until the matter is fully resolved. But given how poorly Hertz locally handled the issue, and how shadily they charged me for services I never requested or signed for, I have vowed never to reward them with my business again. Renter beware.

When I returned the car they slapped a $143.75 additional fee for upgrade to my credit card. I did not want 2 upgrades just the one I paid for but now they insist on payment. How very unprofessional to say the least. I will never rent from Hertz ever again & suggest y'all do likewise....

The story is this one :

I rented a car with Hertz. When I left the parking, no one was present to double check with me the vehicle before I went. I drove as usual and no incident happened nor it could happen anywhere where I parked. When I brought back the vehicle there was a tiny little scratch on a side mirror. I wrote a note to mention that I did not accept the damage and that the vehicle was in the exact same shape as when I left the parking.

I was therefore very surprised that without contacting me nor sending me any notice or or invoices, not even asking for any contradictory evaluation, HERTZ, 6 month after the rental sneaked behind my back to pinch money from a customer that I am. This behavior is not what is expected from a company of that standard. I would have expected some kind of communication around this issue and certainly not a quiet unilateral move like the one that HERTZ did.

Since that time, I have had numerous automated inquiries from Hertz looking for the vehicle and subsequently, spent hours on the phone attempting to resolve the issue. In the last month, I have called Hertz corporate and the 30th Street location dozens of times. Finally I, through Hertz Vehicle Control, resolved the issue of the car being collected. A few days ago I received a bill from the 30th street office for over $2,000 with the rental agreement. I am strongly considering legal action, but will certainly be filing with the Consumer Protection Agency as we'll as taking action with the Better Business Bureau. Has anyone else has this problem? I need help in fighting Hertz.

When I got home, I called Hertz and they told me that I signed the contract and agreed to their terms. Now how many people look at every line item and why didn't they tell me that I choose an upgraded car? Like I know what all the different grade of cars are! Yes they ripped me off INTENTIONALLY and they refuse to do anything about it. PLEASE DO NOT GET RIPPED OFF LIKE I JUST GOT. I am going back to AVIS, they are much more reputable and they never tried to sneak in an extra charge like Hertz just did to me. Their customer service people are not helpful at all!

I then thought about really? How much mud? This certain day it was raining very heavily. I took the car I got to my destination and the whole way there me and my kids smelt a burning oil fume coming from the vents! My oldest boy complained. I called my insurance company which is State Farm and I also called Hertz 1800 customer service number and they told me to file a complaint. This is what I am doing. I just feel like why should my insurance be billed for 25 dollars a day and I am not satisfied? Then when I bring the car back, I'm still going to have to make sure the car is on a 1/2 a tank of gas which it wasn't when I picked it up. I'm just an angry customer! I thank you for listening. I know next time to go to Enterprise. "Thanks to Hertz". Thanks and have a blessed day!

We tried to change the car on our way to Los Angeles and called road side assistance to get the following answer: "you have to take it to the closest Hertz location", thank God we tried calling (which by the way was a horrible experience, every time I called it would take 25 minutes for someone to answer, if they answered) and all locations kept replying that they did not have any cars available and that we should keep looking in other locations, eventually we would have had to travel like 50 miles to change a car (during our holidays vacations) so we decided to kept as it was and return it in SFO (San Francisco airport) as it was originally intended. When we returned the car on Dec. 27th we complaint to the Hertz representative who received the car and she said that since we had prepaid the gas, she would eliminate that fee and we would not have to pay any gas fees due to the several inconvenient we had had.

Last week, while checking my credit card statement there was a $69 dollars charge made by Hertz, when I called the 1 800 lines the answer was that it was a gas fee and that they could not answer to my inconvenient or my claim because it was a "Location Issue". So I tried calling the SFO Hertz Location, never managed to get an answer from them, so I decided to call back the Customer Service/Billing Inquiries where they told me they would give the message to SFO and they should reply in 48 hours, such deadline was due almost 24 hours ago and I have not received any reply from Hertz as a general nor from Hertz in SFO as a location. Moreover, I have tried calling Hertz Customer Service twice today and their answer is the same, it is a location issue, so you can either take a 10% refund of the $69 charged to have your bank dispute the transaction.

I tried to call the location to tell them I had returned the car but I could not get through the system. On Jan 03, I got a call from the Vehicle Recovery Center saying the car had not been returned and to call them back .Tried several times on Jan 03. Finally after waiting for 45 minutes, I got through to a person called Chris, explained what had happened. He said he would attend to the problem. I also called customer service and they said they sent an E-mail to close out the rental. I also sent an E mail myself to the customer service.

On January 05 I noticed pending payments accruing to Hertz on my Amex which appeared to be for days after the 28th. I had no notification from Hertz that this was happening. I blocked the payments and called the customer service again. They said there was a hold on my account since the car had not been returned. They said to call the location direct and tell them to close the account out. I explained the number I had did not get me through to the rental car at Charlotte. The customer service agent gave me two numbers to reach them and connected me to one of them. This number went to someone in HR of an unknown company.

I called the second number and this went to a private mail box. Finally, I called the number I had tried previously and this returned me to the customer service who said they would send an Email to the Charlotte location to close out the account and I should get a receipt by E mail. Meanwhile she said Hertz has put a lock on my account and was taking steps tor recover the car. Well, I have not received a receipt or a response to any Email other than an automatic response that the E-mail was received. Hertz is still trying to bill my Amex every day. I have no idea how to get out of this loop. This is the worst experience I have ever had in almost 40 years of business and personal travel.

As I ascertained later, the lady at the front desk should have offered to call around to other Hertz locations to see if the car we booked was available, or she should have told us how soon a car like the one we asked for would be back in the system. She didn't give my husband that option, and instead we had to pay $150 to upgrade to the next car they had available! My husband would have tried to resolve the situation right then, but the lady behind the desk was not competently dealing with the situation, and another man was yelling at her angrily and making calls to managers (clearly, we were not the only disgruntled customers that day).

Trying not to make a stink, my husband decided he would take the car she offered and deal with the situation later, but because he signed the contract, no one will reimburse us now for the extra cost. How is it fair that Hertz covers its own rear by overbooking and we are left picking up the cost? Next time I look for a rental car company, it won't be Hertz. And if you find yourself in a situation like this, stay around and make a stink, or no one will make it right for you later.

I missed a concert that cost me $398.00 for the tickets and would have taken 2.5 hours to get home took me close to 7. I was patient the 1st and 2nd time, especially after the 1st time I missed work and lost pay. So I requested a refund to be given another Damn $100.00 voucher, how does that work. They charge my card $400.00 sum dollars. I lose $398.00 for not making the concert and delayed in the desert in the cold, with a car that had no spare tire. I sent in a written complaint the next day, to be told 2 weeks later that I should have emailed the complaint, so I did. Then 10 days after that I called about it, to be told the same place I sent the 1st complaint is the same place I emailed. (HA.. I'm confused) Now to be told numerous times they need 14 days to review. Well it's 1/2/2014 and today to be told well their behind, so you'll just have to wait, it could be another couple of weeks.

ODD how a company can take your money so quickly but when requesting money back it's a long process, of obstacles...I will never rent from Hertz again. Fortunately I work for a media company that deals with high profile clients like MTV, CBS, Sprint, Nokia, just to name a few, that rent often. And during CES this year, I am definitely spreading the word on what bad service they have, and will continue this campaign throughout the year.

Afterward, they offered me a Suburban and I responded with an explanation of how, with such a long trip, I did not want the gas mileage of a Suburban and repeated myself in the indication that the minivan was a guaranteed vehicle. Soon after I had a lady from Hertz Gold Member Customer Service explain to these agents that this was in fact a guaranteed vehicle. Almost instantaneously, one of the agents decided that there actually was a van sitting in the parking lot. After having to listen to them explain just earlier that they had been looking all night for a minivan, I did not understand why they didn't want to give us this minivan from the very beginning.

I questioned this and one of the agents simply mumbled that they had not checked it in yet, which still did not make much sense. They vacuumed the van for approximately five minutes leaving the van extremely dirty and told me I was good to go. While this less than satisfactory cleaning transpired, one of the agents continued to push for us to choose the Suburban. With regard toward gasoline, they marked the van as 8/8 full while it was closer to 7/8. I called Hertz and explained my frustration with the mornings quarrel; the best they could do for me was give me a little bit of a gas credit. They offered nothing for the delay of the pickup time and the inconvenience of the situation.

As previously mentioned, we left Salt Lake City late as a result of the prolonged pick up; I drove one vehicle and my wife drove the minivan in the company of my two sons and my mother-in-law. The minivan had all of our luggage, food, electronics, and numerous other items. We arrived in Pendleton, OR a little past midnight to spend the night in the Holiday Inn Express. I was upstairs with my sons unpacking some necessities for the night when my wife stepped into our hotel room and informed me that we had a serious problem. She told me that as she was taking some of her luggage out of the minivan for the night she discovered cockroaches; they were in all of our belongings.

I called Hertz many times to try and explain the situation and was repetitively transferred from customer service agent to agent. In the meantime, my family tried to, at the very least, salvage some clothing items and bring them up to the hotel room. However, they discovered the cockroaches had already penetrated the clothes and were afraid of transferring these roaches into the hotel alongside the legal liability that this might cause for us. As such, we were forced to leave all our precious belongings within the van while we continued to try and get hold of someone within Hertz who could help.

Throughout this time we were all standing in the parking lot confused and disoriented and not sure what to do. After being informed that this would not be resolved at the present time, we were forced to proceed upstairs to our room in the hotel with nothing and slept. The following morning, I was finally able to get a hold of an agent from Hertz that said she would be able replace the vehicle. She did not tell us what would happen to all of our infested luggage and belongings. The tow truck came and picked up the minivan with all of our infested belongings sealed in it and took my older son and I all the way to Pasco, WA.

In Pasco, WA, the minivan was dropped off at a Hertz Car Sales at 2520 W Court St. Pasco, WA, 99301, and again nobody there knew what would happen with our infested belongings. We were then shuttled all the way to the airport to pick up our replacement vehicle. At the airport, the Hertz franchise agent gave us a Dodge Charger to replace the minivan. The agent simply changed the vehicle but did not alter any of the contract details of the original contract. When I explained to her that being towed all of the way to Pasco, WA from Pendleton, OR and having the minivan disabled overnight should alter the return time, or at least give me credit, she explained that it was something to be discussed with the Hertz in OR but she was sure something would be done.

I then drove the new vehicle all the way back to Pendleton, OR where my family anxiously awaited. All of this activity took more than half the day and I was spending more money on gas. On top of that, I now had a smaller vehicle and once again the car was dirty. As a result of the towing of the minivan to WA, my family and I did not get to leave Pendleton until the late afternoon of the 23rd of August 2013. This did not leave us with enough time in our drive toward Hillsboro, OR to pick up the keys for our new townhome, not to speak of the extreme mental stress we were forced to endure in that we had received no information regarding what was going to happen with the thousands of dollars of belongings left in the minivan.

Furthermore, with my inability to pick-up the keys in time, I was forced to rent a hotel room for the entire family for an additional night; once again we endured a significant amount of stress in the effort to find our place of stay. Due to this chain of events and the resultant delay, I had a number of errands I would now have to attend to (i.e. the signing of paperwork pertaining to my new apartment). Therefore, we were unable to return the vehicle at the originally set morning drop off of the 24th of August, 2013 and returned the vehicle in the afternoon instead.

I started to explain the horrific situation and delay Hertz had caused me to the Hertz agent I returned the vehicle to at 3355 NE Cornell Rd, Hillsboro, OR. Not only did she tell me that she would not provide help but also charged me an additional $223.99 for an extra day. So far, I have received no indication from Hertz that they are doing anything to correct their mistakes and compensate me for the costly situation they created. I have receipts for hundreds of dollars spent to simply replace some of the basics we lost in the minivan in addition to all of the costs involved in adapting to the reality (i.e. hotel costs and the Hertz additional charge) and I will not relent until a solution is made to remedy both the extreme monetary costs and the mental stress we incurred during this conflict caused by Hertz. I hope to resolve this conflict amicably but am ready to pursue all options.

To resolve this problem, first I need my luggage, all my belongings cleaned and delivered to me in Oregon address where I was going. Compensate me for the one day I have to stay additional because of the delay in Pendleton and take off the additional day you added to this bill as a result of your infested minivan...

Upon arrival at Hertz Rental Car at Charlotte Airport (CLT), Hertz offered to rent me a compact car (Chevrolet Volt). When I pulled out my agreement, stating that I paid for a full sized car "Dodge Charger" or similar, the agent of Hertz said that he couldn't honor my agreement because I went through a third party (Priceline). He also told me that they hadn't had Dodge Chargers there for more than six months (even though I could clearly see they had a white one on the lot). The agent said the only thing he would rent me was the Volt or a Malibu unless I wanted to pay extra. The agent became increasingly irritated with me when I refused to buy any of the extras he kept trying to sell me. I already felt like I was the victim of a scam at this point because I paid for an "upgrade" I wasn't receiving and I was not about to give them anymore money.

The Hertz agent pointed to a bench (outside in 30 degree raining weather) and told me to wait there for my rental car to arrive. My wife and I sat out at the bench in the cold for more than 45 minutes waiting for a car to arrive, then after I went in to complain someone showed up, shook their head at me (like I was dumb) and said they parked the car on the other side of the building.

I was infuriated, called Priceline on the spot. Priceline asked me if I had addressed the issue with Hertz, I told them, "Yes, I went round and round with the agent of Hertz." Priceline told me to take the car that they gave me and that they would resolve the issue with Hertz within 10 days. I return from my vacation five days later, no response from Hertz or Priceline. Today, I get a response saying that Hertz says they gave me what I paid for and that if I had any further issue to contact Hertz. This is a lie! I was rented a mid-sized car and paid for a full.

Hertz is refusing to do anything about the fee I paid to upgrade to a full-sized car. Priceline is refusing to do anything about the fee I paid to upgrade to a full sized car. The upgrade fee isn't going to make or break me but I can tell you that I want people to know DO NOT TRUST HERTZ. DO NOT TRUST PRICELINE. HERTZ WILL NOT TREAT YOU WELL IF YOU DO NOT GO THROUGH THEIR GOLD CLUB. I still have proof of my claims.... the confirmation with the full-sized car and the rental slip with the mid-sized car.

POOR CUSTOMER SERVICE - They have the poorest customer service as I had to wait 2 hours to pick up a van that I was reserved in advance. The customer rep indicated that despite my reservation, they did not have a van on the lot so I had to wait for one to be turned in. No apologies were made for the delay nor lack of care.

HIDDEN TOLL FEES LINKED BACK TO HERTZ: I rented a van from Hertz Oct. 2013 in San Antonio and traveled to Houston for a business trip. I used the rental within the Houston Metro area and passed through several tolls as directed by the GPS and paid each toll fee to the the clerks in the booths. However, in Nov., 3 weeks after the trip, I received a $30 fee on my AMEX entitled "PLATEPASS HERTZ TOLL SCOTTSDALE AZ, doing business as AMERICAN TRAFFIC SOLUTION". I tried to dispute the charges w/ AMEX but was informed I signed an agreement allowing these charges when I picked up the car. Hertz is obviously receiving kick-backs from "American Traffic Solution" - note the HERTZ name of the incurred charge. I will NEVER rent from HERTZ again due to its deceptive practices.

I still turn it down, because it is about ethics value & service and not $. Next I push for a different car and Raj leaves to check and re-enters with a Ford Focus that has huge leaf dust inside and requires 10 mins of vacuum. I agree to take the car as is when she tells me the gas is a 1/4 and it would need 10 mins to refill. I decide to take the car as is so that I could refill at a nearby gas station. Half a mile later the car begins to make all sorts of noises and gets bumpy each time I hit the brakes. The 1/2 mile ride to the gas station was really scary and bumpy before I refueled and drove safely for now. Worst service at this location from **. Have been using Hertz for years and come across this horrible customer service. Am still to return it in few hours and hope that I don't have unnecessary delays or issues of any kind during return and that my car would be in a condition to travel back!!!

On Tuesday, September 3, 2013 near the village of Carrowteige, the shift lever on the manual transmission became jammed and would not shift; the transmission was locked in 5th gear. All attempts to remedy the situation failed, so we called Hertz and were told that a replacement vehicle would be sent from Knock. After waiting over five hours a recovery truck brought a dented and damaged Ford Fiesta. We documented photos of the problem areas as no paperwork was included with the vehicle (photos available upon request).

On September 10, 2013 after visiting Kilkenny Castle, we discovered a dent behind the back door on the driver's side. Apparently our rented vehicle was hit by a driver who did not leave a name or contact information. We immediately found a business and asked if they would call Hertz. We took pictures with the specified camera, for which we subsequently were charged €35, and completed the accident report form in the glove box as required. Upon return of the car on the morning of September 14, 2013 we were informed by the rude Hertz employee that our credit card would be charged up to €2000 for damage. When we charged the amount for our rental car we used a Visa credit card that provides:

Receive Auto Rental Collision Damage Waiver coverage for damage due to collision or theft on auto rentals. Simply complete the entire rental transaction with your eligible Visa Signature card and decline the collision damage waiver (CDW) coverage if offered by the rental company to activate the coverage. You will be reimbursed for the repair or replacement of covered losses to your rental vehicle when certain terms and conditions are met.

After returning home, we called Visa to start the paperwork and were informed that there is no coverage for: Losses from rental transactions which originated in Israel, Jamaica, the Republic of Ireland, or Northern Ireland. After a letter of explanation to Hertz, we were charged €1459.25 for the estimate to repair the dent to the rental vehicle caused by another driver. Had we hit another vehicle we would fully expect to pay for damages incurred. In this instance, such was not the case. We find the Hertz practice of charging a driver for the error of another solely to compensate their company inherently unethical and unjust.

Yep, you read that right. ** the original CS called and was quite astonished. I gave Hertz a 2 out of 10 on the Customer Service. He said I would receive free gas for the rental. When I returned the car, the CS agent, confirm 3 times I would not be charged for gas, and there would be no charges to my CC. 3 hours later, **, the same branch manager from above, calls and says he his charging me for gas. After going through everything, he says that ** never promised me free gas, said he would only charge me for 3/8 of a tank at retail, not Hertz's jacked up rates. Lied to again. I have disputed the charge with my CC company in hopes of getting my money back. STAY AWAY FROM HERTZ. HORRIBLE CS and they mostly lie to get your business.

I asked Hertz Customer Relations for an answer -- and waited six weeks for an explanation. I expected some kind of documentation, or signed work order that I could deal with. Instead, I received a brushoff email from a correspondence coordinator at Hertz, that stated the charges have been reviewed and were correct. No explanation. Then she said that pet hair and other similar impurities sometimes require time to remove, and that I was being charged to have the vehicle cleaned.

I have been renting cars for 30-40 years, and have never heard of anyone being charged for routine exterior washing and vacuuming. I always thought it was the rental company's responsibility to wash and vacuum between rentals. And I resent customer service reps who can't or won't provide basic information to substantiate their charges. And no pet has come anywhere near a car of mine for at least 15 years. I used to enjoy the little perks I got from being a regular Hertz customer. No longer. It's really sad how these big companies can find so many ways to alienate their really good and loyal customers. My advice: check your invoice carefully when you rent overseas. And watch for my follow up comments as I continue to work my way through the complaints process at Hertz.

I basically felt I had been scammed. I am in the process of talking to Hertz about it. Probably won't get anywhere. Guess I'll have to go back to National or Economy. They seemed to be decent. And by the way the car they rented me was beat to crap. Front end shimmy and the brakes squealed like a stuck pig. Don't use Hertz in Costa Rica is my recommendation.

So, I called the number they provided, the "collection specialist" answered the phone, and before I even completed telling the story (which was brief), she said, "Oh, we'll just take that off". If they really thought I caused this damage and owed them money, they would not drop the charge without any further questions - so I assume this is akin to phishing. Just send out a charge and see if anyone will pay it. While I appreciate that they aren't charging me, I will not rent from Hertz again because I now do not trust them.

Immediately after making a prepaid reservation online for pickup 10/9, I called to change the pick up date to 10/16. When I called on 10/14 to confirm everything was in order, they had no record of the reservation because it has been purged from the system. After being on the phone for 2 hours, Hertz figured out their employee accidentally changed the pick up time to 10:16 instead of the date. They told me in order to be considered from a refund (even though it was clearly a mistake on their end, I still may not be eligible for a refund) I could only submit a request by email and would have to wait 10-14 business days to hear back. When I finally heard back, all they said was that the confirmation number I provided was invalid!!!!! So I replied with the original confirmation email they sent me (which stated all changes made on the phone will not be reflected in this email and the employee I had spoken to when making the changes told me that's what it would say) with the confirmation number they provided. Now it is 11/14 and the issue is STILL NOT RESOLVED.

Upon contacting Hertz customer service on numerous occasions, I was told that they reviewed all charges and found them to be correct. Overall it was such a bad experience that I never wish to do business with them again. My service animal is not a "pet" and if hotels and airlines can recognize this, then why is it that this rental car company cannot? I could completely understand if there were damages or if I had caused reason for extra charges, but that was not the case in this situation. I recently turned to social media to express my concern, only to have my comments ignored and deleted. In a way I feel that this is discrimination since I have never been penalized for accommodating my service animal before.

I called Hertz Ukiah and the manager there (Erica) was rude and told me she did not have time to deal with this and would call me back in a few days (Really?)... Two weeks later I have never heard from her. I called back and a man named Eric said I had to deal with the main Hertz office. I called them and a man there asked me to fax over inspection report which I did. I gave them 3 days to get back to me and nothing. I called today and they have no record of a claim filed and told me that I would have to deal with Napa Hertz! 3 weeks later and nothing. I called Napa Hertz and a nice girl named Misty said she would look into it and speak with her manager... We will see.

Meanwhile, I feel like Alice in Wonderland following the rabbit hole. May have to change my insurance as Hertz is the only company my insurer will let me rent through via my policy. Hertz Hurts!

Update: I just got off the phone with Hertz Napa and now they are telling me I have to fax another copy of the pre-inspection report to them and they will look at it and send in a request to the Main Hertz office for approval and it may take 2-3 weeks for that and if they approve it they will return my money! I am so upset and have made a complaint with my bank. Do not rent from these people... they will take your money any way they can.

After not hearing from him for over an hour, I tried calling the office multiple times over the time span of about an hour, but there was never an answer. I finally called the dealership in which the Hertz office is located inside of and asked if they could get a hold of someone for me at the Hertz desk and they did. I explained my situation and an extremely rude man snapped at me that he had just gotten there because ** had gone home sick and he would "investigate" and get back to me.

At this point, I knew something wasn't right. After not hearing anything again for over an hour, I called back and the same man yelled at me saying that he hadn't had a chance to look yet. I was sick of getting the runaround at this point and told him I would get the Sheriff down there to solve the problem. He hung up on me. I contacted the Poway Sheriff's office and arranged for an officer to come with me to "Preserve the Peace." On my way down to the Sheriff's office, I received a call on my sister's phone (I left it as my contact number) from the man at Hertz asking which car I had rented and a description of my phone. I gave him the information not expecting much, but he called back 10 minutes later saying that they had my phone.

I retrieved my phone and was so mad and relieved that I just got out of there. I immediately noticed that the brand new charger I had gotten was stripped at the USB B end. There was a call placed (before I had it shut off), music was listened to and there was obviously no intention of my phone being turned in. The port on my phone was completely destroyed and I was never able to charge it after getting it back. I went for a week without a phone before I could get a new one, which ended up costing me $300 for the same phone as I was not due for an upgrade for another year.

The state that my phone was returned in made it useless. I lock my phone now as I trust no one to be honest thanks to Hertz employees. I will not be using Hertz again as a day rental ended up costing me an additional $300 for a new phone and the realization that customers cannot expect companies to employ people who aren't thieves. I have contacted the Hertz corporate office, but never received any correspondence. Typical.

Negligence and recklessness in a legal sense are completely different and failure to secure the keys are nowhere in the provisions. I believe they overlooked this in the contract to take advantage of me, not knowing I had the means to hire an attorney. I would like to start a class action lawsuit against Hertz. If you have a similar situation, please respond with your email and I will have a lawyer review your case. You can receive a settlement for this.

Well, they have charged me 312 pounds for damages! I can assure there was not even a small scratch. More than one month and many complaint emails later they send me an email confirming that the charge is correct and a picture of a car whose color is different from the one I rented, where the number plate cannot be seen and with some red marks in a bumper. Everything is false and they have not given any single evidence of the damages. But they have my money and I am sure it will never be reimbursed. I have been cheated, of course, and I do not know what to do exactly. But I will spread this complaint, so that as many people as possible knows it and decide not to rent with them.

Apparently, Hertz has figured out that if people choose to use their own insurance, they will pay dearly for this choice by adding fees and other absurd holdups to make your trip miserable. I had no mishaps on this trip, so in hindsight, I wish I had saved the $18 and took my mother out to lunch. The real fun started on the way back to the airport. I've rented cars at White Plains a few times and have always opted for the self-fuel option. There had normally been a gas station near the airport where I conveniently filled up. This time the gas station was not there! In fact ALL gas stations within 8 to 10 miles are gone. This meant I had to backtrack and go searching in unfamiliar territory for a gas station.

Meanwhile, the 30 minute grace period deadline was quickly running out. I had to make a decision. Drive in circles looking for a gas station knowing I would have to pay an extra day for a late return, or go to the rental desk and kindly explain the situation? I opted to return the car to avoid the extra $25 day. Upon driving in the return lot, the lady checked the dash and began writing numbers. A bill to the tune of $91 was handed to me. $61 for 6 gallons of gas and $18 for the insurance, plus $12 fees and taxes. I immediately went to the rental desk, but the girls could care less. They kept repeating their favorite mantra "You signed the agreement blah blah blah..."

As one human to another I really thought they would understand my position. Why offer a self-fuel option to anyone knowing full well that there are no local stations? It was a trap, and I do not appreciate being treated in such a manner. As a business owner, I would never impose such purposeful entrapment on my customers. I called Hertz customer service, but the kid on the other end had nothing to offer other than a $25 gift certificate on my next Hertz rental. Are you kidding? Needless to say, Hertz is out to get you any way they can. Avoid them if possible.

I am incredibly upset that Hertz tried to pass all of these things off as an acceptable rental. My husband burned himself on the trunk light bulb because the cover kept falling off. I called the customer service line and was offered a $100 gift card toward our next Hertz rental that expires in one year. Since we have small children, we won't be travelling in the next year and this is also disappointing that this seems to be the only way Hertz is willing to rectify this situation. I paid good money for crap. I can't say I will ever rent from Hertz again (even if it means paying more elsewhere) since this company is willing to pass off crap to me for my hard-earned money. And is then unwilling to make it right.

Now that I've read through these reviews and seen this same story told over and over, it seems clear that misleading people about what upgrades will cost is a standard part of their business model. I'm going to make it my business to tell everyone I know to watch out. According to these stories, Hertz's standard response (and the response I've gotten when I've called Customer Service) is "you signed it, you agreed to an upgrade." Still, it seems to me that there should be a basis for some kind of class action suit. Though they may think they've worked it out very cleverly so that they can't be held liable, I wonder if their strategy is really that bulletproof. In any case, I will never use Hertz again, and I'll make sure to tell as many people as I can about what happened.

About a month later I received a bill for approximately $156.00. The bill said it was due to damage to the rental, but at no time did anyone ever say there was damage to any of the vehicles. The only problem had been the defective valve stem. I called the number on the bill to find out what was going on and they said they had to replace the tire. I asked them why they replaced the tire just for a defective valve. They told me that they had no information about a valve defect and that the tire was replaced because of side wall damage. I told them that was impossible and asked what could be done regarding this. Their only response was that I had to pay for the tire.

I asked them if there was anyone at Hertz I could talk to. They told me that anyone that I talked to would just refer me to them. The people I called would not listen to my concerns. They told me that they were not there to listen to complaints. They are just the collections arm of Hertz. So as a customer, no one has any recourse or method of trying to work through issues or concerns with Hertz. In addition, their billing/collections department continued to call and harass me and my wife even after arrangements were made to make payments. One person even went as far as threaten me through my wife that I would never be able to rent a car from anyone ever again if I did not pay them.

I WILL NEVER RENT FROM HERTZ AGAIN AND STRONGLY RECOMMEND THAT NO ONE ELSE DOES EITHER.

Long story short, Hertz never closed my car rental contract which was originally $148.29. This large charge was done 09/13 and as of today, I am still trying to get that reversed ASAP as my account is overdrawn and I have no money to pay my bills and buy groceries. I have placed several calls to my bank, to HERTZ directly, emailed HERTZ' Customer Relations department and have had no answer. I was told that it needs to go through the approval process. This is a situation where they should attend to it promptly as this is HERTZ' error! Hertz did acknowledge this was their error. A message was left for the Senior Supervisor, Allan **, in Customer Relations in hopes I get a call back today. Very upset this occurred.

All this was bad enough but then the replacement car pulled badly left all the way back home (could change lanes by itself) but when I talked to the manager the next day her explanation was that they only drove the cars in the parking lot so how would they know it pulled!! The third replacement car also pulled left somewhat but by then I was so fed up (and so much time lost in the holiday) I gave up. Whole issue passed off to UK office level who emailed once and never heard from again especially once holiday ended and bill paid. My new rule and what I am telling everyone I know - NEVER EVER RENT FROM HERTZ - UNSAFE CARS AND THEY DO NOT CARE ABOUT THE CONSUMER OR RISKING THEIR LIVES.

I also had an accident in the first rental car - the tires were "bald". Took 3 days to file a report with Hertz even though I called them right after calling the police. Hertz lost the first report so then I'm stuck with a car I can't drive because driver's door will not close and still had to pay for the 3 days the car wasn't drivable. I was told the second time I file the accident to tie the doors of the car together and drive it to another city to get another car. Really!! Something's wrong with this company. Still angry and still don't have my money!!!

I tried to call and was switched back to the branch who said they had not control and that the computer automatically changes the rate. This is very similar to the old "bait and switch" con that has been going on forever. I was greatly disappointed in the manner in which my rental was handled and I am actively continuing this complaint with the BBB. My complaints are as follows: I was never informed nor does it mention a monthly rate on my reservation or rental contract. There is no explanation of a "lease fee" on the two pages I was provided that supposedly explains all their fees. I was charged for the day I returned the car even though I brought it back early and the times of rental and return are on the final receipt.

I strongly feel this is a scam between Hertz and local third party vendors as well as local body shops. The bigger picture is that car rental companies seem to be unregulated in regard to these type of charges. Even if I went through a hail storm, how can the renter be held liable for an act of god? Legislation needs to be passed addressing the rental car industry.

I declined the insurance as I usually do, electronically signed and walked a good distance to the location where the car was. Very nice... I was given a Buick Lacrosse, apparently they were out of the Nissan Altima (or other similar car). The car was great. I told everyone how Hertz had substituted the Lacrosse (so I thought) until I brought the car back and noticed a charge of $25.00/day charged to my credit card. I immediately called Hertz who calmly stated that I had opted for an upgrade!! I certainly did not!! At no point in the rental process was an upgrade mentioned nor was the upgrade care model mentioned. I would never upgrade blindly to a car of Hertz's choice.

While all my friends got a car equal or above their request, at the same price, I got an upgrade to an unknown vehicle for an additional $25.00/day in addition to the $250 I paid to Priceline for an 8 day rental. The response from Hertz, Priceline and the Credit card company was the same. They contacted Hertz and Hertz responded that "We have contacted the rental partner and they have advised us that you accepted to upgrade the vehicle at the counter. Hence, you were charged additional for it. If you have any further concern, please contact Hertz Corporation directly at 3105685100. I was not at the counter, I was at the kiosk and nothing was mentioned of an upgrade. If Hertz is going to continue this scam, they will not be #1 for long.

I opted to take my group by cab to my next stop in Central Ohio to get another car. As this turned out to be a franchise rather than a company store, I was forced to pay a higher rate than my contract and for 1 less day. My previous contract has not been cancelled. I have contacted Hertz via their survey (try reaching them another way!) and have heard nothing. Therefore, I lost 4 hours getting to my next business appt. I paid over $100 in cab fees to get there. I was charged more (double) at the next location than my original contract for a downgraded car. I was late to a business dinner that night. My original contract has not been closed out. What are my options to get restitution for this debacle?

I was placed on hold for a couple minutes, then the representative came back on the line and informed me that my pick up would arrive in 10-15 minutes. My scheduled 11am pick-up (that was confirmed THREE times) arrived at 12:00, STILL an hour wait after I was told 10-15 minutes. Once we arrived at the Hertz location I again asked about the SUV, they offered me an Aveo. Was that a joke? I asked for the biggest car they had, I ended up with a Chevy Cruze. The representative told me to wait out front while she made sure it was clean and she would drive it up to me. I waited outside in over 90 degree heat for about 15 minutes. When she brought it around it was wet in some spots looking as if it had just been washed (or attempted to be washed). It was filthy, the front bumper was COVERED in bug splatter and the inside was dusty and there was something sticky on the steering-wheel.

But after waiting 2 hours to get ANY car I really didn't care at this point, just cleaned off the steering-wheel myself. I understand that rental cars do not come with much gas, but when I got into the car it was COMPLETELY EMPTY. There was NO GAS AT ALL! The gas light was on. Extremely frustrated. I have been told for the last 2 days now that when a SUV becomes available they will call me. They were expecting one yesterday, but never called. I tried them again this morning, again no SUV. I must now borrow a friend's SUV to transport equipment tonight. EXASPERATING!

My husband and I explained what had happened when we checked the car back in and the guy acknowledged he could see the gas had spilled down the side of the car, indicating the tank was full. However, when I looked at my credit card statement, Hertz had charged me another $20.10 for fuel!!!! On top of the $50 we had already put in. Unbelievable! What a scam! It seems this is common practice for them.

When I called them to inquire about this charge and the fact that I was sold a lie concerning the Sirius radio, the lady was beyond rude. She said there was no way she could credit me anything for the upgrade, send in receipts if I want the money back for the gas and she could send me a gift certificate for $50 towards a future rental. NO THANKS! Stay away from the Hertz at SMF!

Then on Friday I decided to call the Collision center to change the pick up time for the following Wednesday. The gal there was nice, but informed me that Hertz only had a desk in their office and no one was there from Hertz. Basically they have nothing to do with the Hertz operation at their repair center. She gave me the L.A. Hertz office number which I called (This is Friday before a Wednesday pick up). When I explained that I was renting a cargo van and wanted to change the pick up time the lady on the phone told me they (Hertz) doesn't do cargo van rentals out of the Collision center, only insurance replacements. What??? I have a reservation!

I was put on hold for about 4 minutes and a gentleman came on and said (to the effect) okay we can do that, but call me on Monday to confirm. What??? We have plane tickets and hotel reservations relying on this rental. He further asked me to call him on Wednesday morning. What??? So, Wednesday morning arrives and the person is at the Collision center to do the pick up (at 8am which was the scheduled pick up time) and the lady at the Collision center tells them that the guy isn't there yet, in fact he doesn't normally arrive before 8:30. What???? Someone is trying to do a morning pick up before work at 8am and now they're going to be late to work. So the person picking up the vehicle calls the L.A. Hertz office and they do the paperwork over the phone to speed things up when the guy does show up. The say they'll fax it to their "office" at the collision center (probably a shared desk with a fax).

So, the guy shows up at 8:50 am and isn't very apologetic about being late, then hims and haws mumbling something about a discount, but wait, no he can't do any discount because the paperwork was already done over the phone. Oh, and the next kicker...the fax doesn't work. FIGURES!!! So finally they complete the rental and drive the cargo van home. Next thing I know they text me saying that the inside is filthy and littered with dry wall chunks, dirt, and other garbage. Hertz didn't ever clean the van (inside anyway)!!! It looked like someone drove it straight from a construction site. So it takes us 15-20 minutes to sweep out the van before we can even begin to load furniture and boxes.

The drive up and return at Portland were uneventful. Thank goodness. Next thing I know is I get an e-mail from Hertz thanking me for my rental from the LAX Hilton Hotel....What????? We didn't rent from there!!! So I call Hertz customer service (I use that term loosely). After a phone tree that doesn't even give an option for complaints I reach a gal that listens to my story then says "well sir, the only thing I can do is give you a discount coupon for your next Hertz rental". What???? You think I want to rent from you again????? She says that I need to contact the L.A. office if I want to pursue any cash back discount.

My advice - DON'T RENT FROM HERTZ, at least not a cargo van. They are happy to get your reservation but don't seem to know their own business reality for their satellite sites (such as the Collision center - which by the way I don't blame at all). They (corporate) should be aware of the standard operating procedures and find you a site that normally rents the vehicle you're looking for. They should also ensure that the vehicle you receive is clean. They should also ensure their staff arrives in time to get you the vehicle at the reserved pick up time.

As for the LA operation, the guy who was late should have called the LA office and worked out a discount for us. He should have arrived on time, not 50 minutes after the scheduled pick up time; as well as give a meaningful apology. Don't believe what the Hertz folks on the 800 number tell you. They don't know what's going on. Basically, I'm never renting from Hertz again.

On 7/2 I spoke to Karen ** at the LAX location. He basically said that it was my tough luck, given that I had signed for the upgrade even though I thought that Priceline would be credited. His customer sensitivity and customer service was horrendous and deeply insulting. Immediately following the encounter with Karen, I called the customer service number as I was told by a previous agent that there was an escalation department. I reported the issue once again to an agent named Don. He told me that I would receive a call back within 72 hours and I have yet to be contacted 6 days later.

I have to say that the service and attention to this matter is disturbing. I am a loyal Hertz customer. I just can't believe the dismissiveness from Karen and the general lack of overall customer service from Hertz. I was actually looking to extend my rental for another week and in turn I ended up walking down the block and using a different rental car provider. I don't hold much hope that this will ever get resolved. However, I have some time on my hands to report my experience to as many people as possible.

Apparently, the charges went through on the Hertz device, not mine. I tried to speak with a human being, but Hertz has set up a system of auto-responses that makes it very difficult to reach anyone. I can imagine I am not the only one who has a problem with an undisclosed charge to my credit card. Luckily, there are other car rental agencies, and I will never again rent from Hertz.

I visited the business on June 4, 2013 to settle the disputed charges, but the attendant told me that the computer system was down. She proceeded to take the rental agreement information and promised to call my number with a resolution. As of today, I am still waiting for the telephone call. On June 4, 2013, I contacted Hertz Corporation and spoke to a representative and went over the discrepancies in the final invoice. The representative stated that the extra charges were going to be taken off and reverted back to the original agreement amounts; however, she could not provide an accurate final total amount. The representative stated that I needed to wait an additional 3-5 business days in order to receive an accurate statement.

On June 6, 2013, I called Hertz Corporation and asked for a final total amount of the corrected invoice as my credit card has been charged incorrectly with the $409.41 and no attempt has been made to put the erroneous amount on hold. The representative stated that the total amount of credit back to my credit card was $237.32. This amount, when subtracted from the $409.41, gives a total of $172. 09, a difference of $29.64 more than the originally agreed contract. No explanation of the additional charges were provided. Instead, I was told to wait for the final invoice two weeks after the transaction was completed.

I have attempted to settle this issue with the company in person, over the telephone, and thru email unsuccessfully. On June 10, I visited the rental location and spoke with the Branch Manager. After a long discussion with him, he basically denied that I have returned the vehicle as stated by me and that he personally opened the business on that day. I asked him to use the same tracking system they have on the vehicle to show me where the vehicle was on 5/28/2013. However, he stated that the vehicle did not have a tracking system despite the transponder antenna that sits in the windshield. I have finally given up to attempt a resolution with the company and will resource to other legal methods to refuse the additional charges.

After 45 minutes of waiting, I went to the side and told the agent at the counter (who still had a line of customers) that I was told they would call my name. She said she would assist me and a few minutes later, gave me the paper work and said wait 15 minutes for the car. She was advised where the luggage was, and she still did not accommodate asking me to leave our valuables there. By this time, my son wanted water and of course, the vending machine was broken. I finally got the car by 6pm. I landed from LAX to Dulles at 3:55pm (you do the math). I am still awaiting a call back after I put in a complaint by phone. Hertz owes their customers a 5-star service. Too bad, there is not an option for zero stars.

That next Saturday, I received a robot call from Hertz telling me that I was being charged $84 a day because I had not yet returned the car. I called their office on Monday (they are closed from noon Saturday until Monday at 7:30) and was told by a manager who called herself "Tyler" that they had not found the keys but would look for them again shortly. After a while, Tyler called back and told me that the keys maybe in the possession of another customer, who called and told them they had the keys but for some reason refused to drop them off at the office. Tyler explained that they had to be the keys I had because they were for a Toyota and they only had one car Toyota in front of their office. The timing of this call from this "customer" was simply too amazingly convenient for me to believe.

I was pretty upset; told the sales guy that I would not have rented that "special" SUV for $70 a day; that I was only in town for bereavement, not pleasure. And that I felt taken advantage of at a time when my guard was down. They offered to reduce the deceptive add-on in half. I took it, but only because they likely would have dug in their heels and offered nothing had I pushed any further. I should have been more aware of this sales "slickness", but my mother just died and I wasn't quite as sharp as I could have been - so yes, my error. But I guess that's not too low for Hertz to stoop.

We left the next day by train to Paris. We returned home on April 30, 2013. On May 6th, I get a call and e-mail from AAA since they handled our travel arrangements for our European vacation. They received an e-mail from Hertz in Cologne with a cover letter and 4 pictures attached claiming that we damaged this car. Cost of the alleged damage was 500 Euros. So far Hertz customer service has been slow to respond to my request for the contract documents, including the discrepancy form and another document. They did respond quickly to my Facebook posting, but it was the unusual response apologizing for the problems that we had with this rental. Today, I received an e-mail from these same people saying they can't do anything about my damage dispute since I have to go through their German claims office. Great! I live in California and not in Germany.

The pictures they provided were blurry and the camera flash whited out some parts of the pictures. We have no idea if this is the car we rented or not, yet they claim that the bumper had to be replaced. Do I smell a scam? Apparently, other people had problems with Hertz rentals and similar damaged car scams as we had found in Trip Advisor, Fodder, and others. My wife found something on the internet where Hertz pays their people a commission if they find damages to cars. Can you imagine that? My suggestion to everyone is to not rent a car from Hertz in Germany.

I asked for a supervisor or manager and Sandra said there were none available and disconnected my call. That is terrible - to treat people this way. We had to fork over all of our vacation money ($588 for car and $200 for deposit) to pay to leave with a car, only to find out we never should have! It would have been nice to have money to spend on vacation as I'm sure my 5-yr-old would have liked a Disney shirt or toy.

Is this a common practice to confuse people and take advantage of them? It's really frustrating. I tried calling Orlando location, 407-859-8400, and the line has been disconnected. I tried calling 407-858-5310 and it rang several minutes with no answer at all! I would really like to talk to a manager or a supervisor about this situation, but from the sounds of the other reviews, it will never happen! I agree; I will never use Hertz again and you can believe everyone I know will hear this story and think twice before renting from Hertz as well!

The following day, we took the car to find a service station to address the issues. The check engine light was turned off but the tire pressure light was still displayed. We filled up the tires and drove off. Within a mile, the light was on again. At that time, I attempted to call the roadside service line. There was no answer and I wasn't able to leave a message. I tried calling the Hertz office at the Honolulu Airport - no answer. I spent the better part of my evening trying to get in touch with someone to no avail. Finally, I spoke with someone who said she would call me back and never did. I even called the Hertz desk at a neighboring resort and nothing. Finally after waiting until late into the evening, I called again only to find out a car would be towed to me the following day, Tuesday. I had reservations for a tour at 7:30 am and would need the car by 7:00 am; I was told it wouldn't be a problem.

Tuesday came around and I received a call saying they couldn't get the car to me by 7:00 am but it would be soon. I had to cancel my tour. It was well into the afternoon when the tow truck arrived. The car they gave me was a 2-door Camaro. While the upgrade was a nice gesture, I was traveling with a 2-year-old. The car seat, which I rented from Hertz, could have provided a clue. Instead of the comfortable 4-door car we rented, we now had a 2-door sports car and had to manage to get my son in and out of the car, along with my husband's 85-year-old aunt we planned on spending time with. After the tow truck driver left, I turned on the car only to find that it too needed an oil change. The oil change due light was on.

Due to this, and due to the amount of time I had already wasted, I didn't bother calling Hertz again. I was already 3 days into my vacation without a rental car. We did, however, have to make adjustments. We weren't able to visit my husband's family because we didn't trust the car would be okay to drive. They instead had to come to us. We didn't tour the island; we didn't visit the local attractions because we could not trust the car would be safe. But I did prepay for gas in anticipation that we would be using it and we didn't. So we wasted more money returning a car with a gas tank more than half full. Returning the car to the airport was even more stressful. Our luggage didn't fit in the trunk. Because we spent so much time trying to make it all fit, we were running late and just decided that my husband would have to take a cab to the airport with our luggage.

We had to call a cab just for our luggage, an additional cost which we paid for. And because we were late, I didn't have the time to deal with it when we returned the car. I thought, "Oh, I'll call them when I get home." Since returning from our vacation on April 21st, I have made numerous attempts to resolve my issue. On April 22nd, I attempted to call the Hertz office in Honolulu all day long. No one answered and the voice mail was full and I couldn't leave a message. On April 23rd, I called your corporate office and was told that all that could be done was be given $100 gift certificate from Hertz for a future rental. I declined. I have no intention of renting another car this year and after the experiences I received, I would never rent from Hertz again. The operator told me that any billing questions would have to be dealt with at the local office. I explained that I tried calling and no one answered and she gave me a number to the manager.

On April 24-26th, I tried calling the manager's number multiple times a day. No one ever answered. On Friday, April 26th, I called the corporate office again. This time I was told an email would be sent to the office in Honolulu and I would receive a call within 24 hours. I never received a call back. On April 29th I called the corporate office again; this time I was told I needed to speak with the billing department and ask for a CSS Supervisor. I spoke with a woman named Shamika or Shamera and she told me, "Well, we offered you a $100 gift card but you didn't want it so..." I asked to be transferred to a supervisor. After some time, another woman named Cathy, Operator **, came on the line. I started to explain my issue and told her that I wanted to speak with a supervisor. She told me she was a lead and she was going to give me some money back but now that I've asked for a supervisor, I can wait until they call me back and they won't give me any money.

I asked her to clarify her position and I repeated back what she said to me, and she denied saying it. But I had already written it down. And then I asked her for her last name. She refused to tell me, saying, "Oh, everyone knows me here." I asked again for a supervisor and she refused saying there wasn't one. I asked again and she said that I was being difficult and she was going to terminate the call. For the record, I was very polite. Your message states the calls may be recorded; I called at 3:12 pm PDT on April 29, 2013 and I would advise you to check that call. If anyone was rude and out of line, it was Operator **, not me. So once again I tried to call back. This time I went through reservations. I explained to the lady I was just trying to reach a supervisor. She transferred me to a man named Greg. He listened to my issues, apologized for Operator **, and said he was opening a complaint. He said I would hear back from a supervisor. I still haven't. I also emailed your offices. And I received a confirmation that my email would be responded to in the order it was received. And yet, I still haven't heard back.

I'm now attempting to fax you because my issues still haven't been resolved. And whereas before I was slightly irritated by what I experienced when renting your car, now I'm just downright angry. You have some of the most piss poor customer service I have ever experienced. The car rental cost me $425 for a week, of which 3 days I couldn't use the car. The replacement car wasn't conducive to my situation and also needed a service. Then I had to pay out of my pocket for a cab ride to the airport just so my luggage could fit in the car. Then I've spent countless hours trying to contact your office. On top of that, your staff was beyond rude to me. And still, despite all that, a supervisor in your organization can't take the time to return my call. So I'm going to tell you what I'm going to do.

I've posted on my Facebook and Twitter account what horrible customer service you have. I've also yelped your horrible customer service. I've told everyone I know about your horrible customer service. I've complained to AAA, because as a long-standing member, I may not be the only person who has experienced this and maybe they will reconsider their contract with you. I've also reported you to Consumer Reports. Not that it matters, you have over 380 complaints with an average star rating of 1. And I'm disputing the charges to my credit card. I'm sure I don't have to remind you that you make money by having satisfied customers. Judging by your lack of response to my calls, emails and complaints and by the 1-star rating and high number of complaints you've received on Consumer Reports, it will come as no shock to me when your company finds itself with decreased profits. I hope someone there cares enough to want to turn that around, but I'm not holding my breath.