Hertz Reviews

We rented a car through Hertz a couple of months ago when we were in San Diego. In SoCal, there are toll roads where you pay with your Fast Pass and if you don't have a Fast Pass, you have to call a special number that is posted as you're driving through the toll with seven days, or else you are fined. It would have been nice to know that in advance. My husband and I were looking for a place to pay the toll, which doesn't exist. Somehow, you are supposed to find that number and write it down as you are driving on the freakin' highway. Ridiculous. Anyway, we drove through the toll, assuming that the car would already have a Fast Pass connected to it, and we would pay those those upon returning the car. That is not what happened, and we actually completely had forgotten about it.

Rented a Hertz car in Karlstad/Sweden in Oct. 2015. After returning the car by leaving it on the airport parking area without direct check by Hertz (and without damage in my opinion), Hertz charged 5.000 SEK (535 € or 585 $) for "scratches". I returned the car with "kilometers in: 40.708" - documented by photo - but the Hertz invoice specification said "Kilometers in: 40733". What happened in between km 40.708 and km 40.733??? I rent cars several times a year since more than 30 years. I never had problems like this before and I have never got such aggressive mails from the car rental company. Conclusion: Hertz never ever!

Poor experience with Hertz that make the start of a dreamed vacation very bitter. The contracted car was a "Mazda CX5 or similar", which is a modern car, regarded as the best in its Class. In the desk, I was offered a Renault Koleos, already a obsolete car that is not desirable with 65.000 kms. Only after several discussion, I had to "voluntarily" downgrade to a CX3, smaller than what I wanted and I was compensated with "second driver free" which I didn't care for. Be careful with the extreme amount that you will have to pay as a deductible in case of any damage to the car.

Car was in shop for recall from Chrysler, part was back ordered so Chrysler paid for a rental through Hertz in Union MO. Picked up vehicle from car dealership FILTHY AND 1/4 tank of gas. Could not see out of windshield to drive home. Turned in vehicle clean and with 1/4 tank. Today was payday, then somebody debit my account for $379.00 saying the truck was trashed and empty. I called Hertz and she had the balls to tell me that when I picked up the truck from dealership, that she had just had it detailed and filled the tank. I told her she was a liar and that I wanted my account credited, she laughed and hung up. Called dealership and they said they couldn't believe that Hertz even brought the truck up there looking like it did. I will fight these pieces of crap and get my money back. Don't ever use Hertz Car Rental.

As for me and my company, from now until eternity we will use any company except Hertz and other vehicle rental companies owned by the Hertz conglomerate. The idiocy and asinine policy of the Father/Son Hertz Agency in Hays, Kansas is to run all outstanding paperwork through the shredder on the last day of the month. On 31 August 2015, they shredded everything I had provided to them for a vehicle rental that was not to take place until 11 September. I then had to provide everything again, and we had to make an unnecessary second trip to Hays to physically present the credit card and driver’s license that was used for the transaction. All of this unnecessary aggravation was created at the time my wife was preparing for open heart surgery and a rental car was needed to transport her to Kansas City for the operation.

I booked my vacation through Expedia and selected Hertz for the rental car. I'm always cautious of the "upgrade question" when checking in. I never upgrade, somehow (maybe because I was put on a kiosk with a remote Max Headroom as a Hertz representative that I could hardly hear), I agreed to an upgrade. She asked me to review the screen if everything looked ok, it was the same range ($300) as my Expedia fee so I accepted the terms. They did not ask me if I wanted an upgrade, merely told me what car they were "putting me in".

I must start off saying this is the first time I rented a car. I booked a car from Hertz through AAA. Went to pick up the car at the airport Hertz rental and they said they did not have record of my booking. They did not give a receipt until leaving the gate and then it was too late to go dispute the bill. The bill was $300 more than what I booked for and strangely my prebooking payment was listed. I believe they intentionally did not give us a receipt before leaving the gate. When setting up an account with Hertz the questions have you answer accept or decline, but it does not say there is a charge when you accept each offer. I called Hertz customer service after my vacation and got nowhere with them. I will pay the bill, but I will never again rent a car from Hertz that you cannot trust. The car also had transmission problems and was of breaking down. We reported the problem when we returned the car and they just blew it off.

The pickup was courteous and concise. The car was okay but I didn't pay extra so expected little. The drop-off is what astounded me! I put $5 off gas into the car to fill it up prior to my return. I saw the agent going through the dash and console looking at receipts. I asked him what he wanted. He explained that I had driven over 60 miles and therefore would need a receipt from my gas purchase. I told him that I had not been informed of that at the time of my rental and thought that it was one of the most obvious scams that I had ever heard of. He informed me that he had just charged my credit card $17. I will never rent from them again! They are crooks!

I had made a Hertz car rental reservation a week in advance to pick up a car at Union Station in LA. My husband and I took the subway to get to Union Station. When we got there the guys at the desk asked if we had a reservation. We said "yes" and they said they had a problem: they didn't have any cars in the Los Angeles area for us that day. They gave us a phone # to call so we could complain (btw, we did report a complaint that day and never received a response) and then left us high and dry. So we went to the Budget rental desk next to the Hertz one. They didn't have any cars at Union Station but AT LEAST they offered us a solution. We wound up having to take the subway all the way to Pasadena to go to Budget.

WE NEVER GOT A CAR. We made a reservation and arrived to be told that they don't have any cars and that they haven't had any cars for a week. A WEEK! We made our reservation within that week. And they did not even attempt to notify us! I don't understand how they continued to take reservations for cars that they didn't have!

Hertz offered a very good rate for a last minute rental. We never used Hertz but tried anyway. The car had a strange odor so we drove with A/C and windows opens. Not a big deal, we didn't drive more than a few miles at a time. On the last day of our vacation while putting a package in the backseat we noticed a used syringe had fallen out from under the passenger seat. We were shocked and disgusted. We notified the resort's loss prevention officer and Orange County Sheriff's office. The OC officer said this was a MAJOR oversight by Hertz.

We picked up our car rental at 1am at Washington Dulles airport and scheduled to return to Rochester, NY airport at 11:30pm that same day. We returned the car to Rochester airport location by 11:30pm but because Hertz was not open then we the consumer are charged an extra day! For a rental that was less than 24 hours we ended up getting billed for 48 hours.

This is the note that I put on the Hertz review request. Your upper management is losing its mind and losing business. I was told that starting this month I would be charged an extra $14.00 for my rental because I turned in a car within 24 hours with less than 70 miles, a full tank and no gas receipt. This is pathetic. I have notified my company Net jets/executive jets about this ridiculous charge. They thanked and advised me to change my profiles to use Avis first and then enterprise (which I have done) because they have had many reports of ridiculous charges with Hertz. You have achieved a new standard in taking advantage of the clients who keep you in business. Congratulations!

I am a gold Hertz member and rent from Hertz twice a month for 4-10 days at a time. My rate for 4 days was supposed to be $300 dollars, Hertz charged my cc $2768 and over drew my cc. I am not able to buy my plane ticket due to Hertz and no one with Hertz will help. I spent an hour wasting my time getting the runaround. They are incompetent and crooks. $2768 for 4 days and they don't try to fix it. I wasted over an hour getting sent to one person after another who said they could not help.

I rented a vehicle from Hertz after I wrecked my car in Northern Michigan (I live in Pennsylvania). I received a phone call from a Hertz employee the evening before I was to pick up the rental car which was 2 hours from where I was staying. The man said he would not have a car for my reservation the next day. I asked when he would have one, he said "Maybe in 5 days or so." When I told him I really needed to get home, his response was, "I could have waited until you got here tomorrow to tell you that I don't have a car for you. Be glad I'm giving you a heads up." I couldn't believe how rude and uncaring this man was. I was stranded in the middle of nowhere (no offense to Michigan) with no way home. Thanks to Hertz! Luckily I have an awesome family that traveled over 11hrs one way to pick me up. I will NEVER rely on Hertz for transportation again!

Overcharged me, ripped me off $27 or so for the extra insurance/ldw. I didn't order it. Noticed the charge in the 1,234,234 words of tiny fine print of the print out they hand you (after you sign the touchpad and pay). Let csr know when I returned car the next day, he told me have to phone Hertz. Csr on phone said I signed contract, done deal, can't do anything about it! I reserved/paid for this online thru aaa.com, and paid their $18 extra insurance. DID NOT click the Hertz one! Why would anybody buy two extra insurances?!? Total rip-off company, so either DO NOT RENT FROM THESE scamsters, OR DO NOT PAY or sign anything without reading everything and payment matches exactly with what you reserved/wanted! ugh. Note: I'll try to get my credit card to reverse the charge.

These people are devious and deceitful. Watch your wallet. Read your contract. I reserved an intermediate car for my wife for one day online for a quoted total price of $74. Ended up paying $192 because they upgraded her to a full size without telling her that she was being upgraded or explaining that there was a charge for the upgrade. She signed the electronic contract assuming she was getting what was reserved - they pulled a fast one on her and she, unfortunately, fell for it. Called customer service to ask for a refund - they offered 15% of the $60 upgrade charge ($9). That was so outrageous I had to laugh.

Early flight out of Greenville SC, all gas stations on way to airport closed, no stations at airport, refueling at 10.00 per gallon. Gouging MF. No more Hertz ever, ever, ever, and I rent a LOT.

Hertz SFO, be careful, they sneak fuel charge on your bill, either the attendants there were pressured by the management to do this kind of practice or they get commission for it. FACT: I drove 60 miles on my last rental at SFO on 10/11/2015. I add 3.9 gallon of gas (which means the gas tank is not even full when I rented) before I returned the car. I left my gas receipts with the key together. The gas meter was more than full. I was still charged $23.73 for the fuel. PS: this is the 2nd time happened to me.

When we rented a car from Hertz for a trip to Colorado, Hertz never informed us that we'd be forced to pay an additional fee of $4.95/day (maximum of $24.75) if we encountered any toll roads in that state. It was only after I looked at my credit card statement that I realized they were charging us $35.10 for the PlatePass service. I called Hertz and learned we'd run up three tolls of $3.45 each on Denver's E470, a road that photographs license plates and bills you afterward. So Hertz charged us a service fee of $24.75 to pay $10.35 worth of tolls. I told the customer representative I would avoid renting from Hertz in the future. I also suggested to my AAA representative (who arranged the rental) that she warn members about this exorbitant fee if they're traveling to Colorado or other states where the PlatePass "service" goes into effect.

I reserved a car rental with Hotwire for a Hertz car. The reservation was made several days in advance. When I arrived to pick up the car, they had the reservation information, but had no car for me. They said they would call when they had one, but could not give me any idea as to how long it would take. I told them I needed the car then and not later. They had four cars at the site and said they were all going in for service. Really? They did not seem concerned. I left and had to change plans with others and use one of our vehicles. I called Hertz later and was told that they were sorry, but those things happen. I have rented cars all around the world and have never had this happen in forty years. Hertz... never again.

Evan: Rude, hung up on us twice, said we needed mental help. Car was dirty and agent argues that it was not dirty. Car smelled, grease on floor mats. At 2:00 tried to remove wife from contract, agent would not answer cell. Cannot resolve.

When using third parties such as Hotwire or Priceline beware the dreaded "upgrade question" when checking in. Although I never upgrade, somehow (maybe because I was put on a kiosk with a remote Max Headroom as a Hertz representative that I could hardly hear), I agreed to an upgrade. Previously paid a little over 100$ for the rental from the third party. When picking up, Hertz advised the estimated charges were about 130$. So when I figured out what happened, I had no worry; I thought the additional 30$ more for an upgrade was not a big deal. So what does Hertz do? They take whatever they get from the third party and bill you the ENTIRE upgrade rate thus making what you thought would be a 130$ rental, now a 230$ rental. I was able to recoup half of the 130$ after much complaining but steer clear of Hertz if you can. National and Alamo do a far better job and don't attempt to deceive you like Hertz.

I prepaid for a rental for a week, used the car for 4 miles and less than 2 hours. Brought the car back and the agent told me I would get a full refund except for the sales tax. I did not get a refund and was also charged the remaining 17.00 dollars on the rental. I would have kept the car in that case for the whole week. A large company like Hertz is holding me up for a 173.00 dollars for 2 hours and 4 miles. I would like to inform all my Union brothers do not rent from Hertz even with their so called Union discounts.

I've been a member with AAA for a few year. I recently book Hertz rental car for five days thru AAA, and I prepay 5 days total. When I pick up the car I realize I only need it for 1 day, and so I told a Hertz sale representative at a time to cancel the remaining 4 days simply because I don't need it. When I asked for the 4 days refund, he "deny". He wanted me to request AAA since I booked thru AAA. After I spoke to AAA agent, she told me that Hertz is the one got pay and so Hertz is the one responsible. I was shocked, confused, and ran out of patience.

I rented a vehicle through Priceline and the rental was with Hertz at Mitchell field in Wisconsin. The vehicle was prepaid and when I checked in the Hertz representative pulled the paperwork and went over the normal - insurance, gas, etc which I declined all. After returning home I found charges for an upgrade that was never discussed during the process and I called and ask about the charge and the person said he went and looked at the camera and saw me signing the paperwork. I explained that 4 times a year when I rent cars I sign the paperwork, but when I ask him if he heard the conversation he had no reply. My suggestion is to use another company to do business with, but if you choose not to be very careful. A Chevy Impala is a full size car and not an upgrade for a full size car.

The worst experience I've ever had. Do not trust wonderful deals. Ask for tolls, ask for child seats. Charges before you have rent. Be sure if they don't have your car at least they give you a similar one. I rented a Kia Rio or similar and gave me a spark Chevrolet, where these two cars look like? Super-dangerous and I was traveling with my three years old Baby. They charged me almost 28 dollars for three toll of 1 dollar each, which I think is exaggerated. I do not write reviews, but this experience was very unpleasant.

Reserved car weeks in advance and was not ready for 3 hours. Was over-charge for extra day and is impossible to get refund. Been on the phone for 5 hours today and transferred from one department to another and back to original party over and over. There is no hope in this matter but to go to court. It is about the principle, not the money.

The manager is very rude, has no customer service skills. Refuse to change the car I had, claiming it could only be done if there was any mechanical problems. I was willing to pay a difference as long as it got changed. She mistreated me and the associate helping when I told her he had already agree to do it. How did she became a manager there? I would not recommend anybody to go there. The woman has no respect and courtesy at all. It seems like Hertz doesn't appreciate our business. I will never go back there.

Went to the Hertz in Cockeysville. The associates unfriendly, they did not have any cars ready even though reservations had been made the day before. Associate wanted to give us a dirty car that had been returned while we were sitting there. The car had been rented 30 days needed oil change and was filthy. Had to go back the next day and still got a dirty little car instead of a full size vehicle. Service at this location sucks.

I am a very fair and understanding person, which VERY clearly HERTZ is not. HORRIBLE!!! Customer service, not willing to hear customers and threatening to hang up, after they hung up twice before. NEVER, as a travel agent had to go through this.

On landing in Johannesburg South Africa on the 8th of December 2014 after two long flights totaling 19 hours and a 6 hour layover in London, we finally went through passport control and relieved that we were at Hertz to get our pre booked vehicle. I had all the paperwork, international drivers permit all ready to go. What a total disappointment Hertz is, this is an understatement. I will never use the services of this company again since service and integrity is clearly not part of the Hertz Company.

I decided to extend my contract and they went up on my rate, but that is not what the person on the phone quoted me. Since she wrote down her line in the system, in spite of the fact that they authorized a different amount on my card, they still charged me the additional charges. Used them in the past and was not happy. Should have followed my first mind. On top of that, they have never answered the phone at the airport, the line is always busy. I waited in line for a while to get the car [only one person working ], a while on the customer services line (15 minutes this last time) and couldn't wait any longer to drop it off so I used the drop box (don't do it)!

If you rent from Hertz Rental Cars in an area that has toll roads but do not allow you to stop & pay the tolls, you will be paid per toll you pass plus an additional service charge per day of the rental! I rented a car for 5 days in the Dallas, TX area. Two of the 5 days, the car was not driven. My per day service charges exceed the toll charges. You are not told this info; it is not even mentioned! I pre-rented the vehicle in an attempt to avoid issues. Very dissatisfied with this gouging that Hertz is doing. The billing is done via PassPlate and it will show up on your credit card. I don't trust Hertz now! Makes me nervous they even have my credit card info. The fee is not a huge fee, but it is the point of the matter. $16 in toll fees - not an issue. $25 in service fees for nothing - an issue. Consumer beware!!

Originally my rental for 5 days was to cost me $174, that included taxes and fees. Then when I get to the front desk to pick up the car, the attendant told me I needed more room, and that I would be cramped in the small car, so he went one up to an economy and charged me $220. I asked him about toll charges... he said it was all included in the rental price of the car. No I didn't read the agreement of several pages, there was a long line of people waiting, and I'm like a dumb ass figured the guy knew his job. WRONG!! Stay there and read the whole agreement, or read it online before you rent. My economy car wound up costing me $317 and change!! Called Customer Service, and they laughed at me. Ha Ha Very Funny. You lost my Business. Stick to Alamo or Enterprise. STAY AWAY FROM HIDDEN FEES OF HERTZ.

I am a gold card member for 40 plus years and had reserved a car one week in advance for one week for a premium car paid in full. Upon my arrival for pickup I was advised there were no premium cars and they had to give me something in the less class. The manager stated he advised the associate he should had called me to tell me there was no cars available. The associate stated that the manager lied that he never told him to call me. So needing the car, for my vacation, the car was 2013 - dirty, and car was a smoker's car. This is unacceptable. After calling customer service being switched around to several areas, ended up to roadside assistance, Yes, roadside assistance. Let's see if tomorrow a new car will be available. This will be the last time ever using Hertz for renting a vehicle. They totally went downhill. Will post to all multimedia about Hertz. Didn't even offer an upgrade.

I rented a car at the airport in Midland, TX - when I signed what I signed I agreed to $438 for A WK! To my surprise they called me and asked if I still had the car. “Yes I did.” Then I was told “OK we have to extend the charges and the days.” After the fact that I was told “OK you can keep it till the end of your trip” which was Sat. When they told me the charges were 970.00 I said “Hell no. I'm taking it back right now.” When I got to the counter I specifically told them "Do not charge my card." I need to resolve this - as soon as I got back to hotel they charged my card $915.06! I had been on the phone back and forth with several agents and corporate. They rudely told me they were not going to change anything nor give me any of my money back! So I went to my bank (great bank) and filed a "fraud" charge against them - Hertz.

I rent a car with them in Dublin South Circular Road, and I left a box with a collection of DVDs series under the Drive seat, I made a complain as soon as I got home. They just answer after I send another email one week later and they said there is no item here. I asked to see the camera and they refused to show it, so I went personally and still they refused to show. So a few weeks ago I complained on Facebook and in private message they told me they're are not responsible for lost items. I still continued posting on Facebook and they blocked me to hide their mistakes. HERTZ is one of the terrible and unprofessional company I have met. And after created few others Facebook profile and posting they call me only to say, we are not responsible for customer forgot items. I do not believe they did not find, I believe someone inside took the lost item. So my friends do not rent with hertz, there a lot more professional and better car hire around.

I prepaid a car rental in June 2015 for a vacation scheduled in August on my credit card. When I got to Hertz at the Bradley Airport – they said that I needed to use the credit card that I prepaid with. However, I explained to them that someone had stolen my credit card number and I now had a new one. Hertz made me pay again (although they were already paid in June) because it was their policy that I needed to use the same credit card. But they assured me that I would be reimbursed when I returned the car. However, this didn't happen. I was told then that I needed to contact customer service.

Worst customer service ever. After being on the phone for over 2 hours, transferred several times and still, not one rep was able to tell me why my cars was being charged multiple times in the amount of $80.00. Finally had to call the bank and stop payments.

I reserved car online for Dublin Airport. The price I booked at included the car rental price and an insurance coverage rate which was more than the car rental rate. I continued with the booking assuming I could decline the insurance since I have the Chase Sapphire card and even brought a letter confirming coverage. The online help has confusing language about the insurance, but still appears to allow you to decline. When I arrived, they refused to remove the insurance unless I re-booked the car for a much higher rate??? The Hertz employee was the rudest I have ever encountered. I contacted Hertz after my trip to complain. I am a 25 year gold member. There was no acknowledgement about the rude behavior or their deceptive pricing. I will never rent from Hertz again!

We had rented a car in Charlevoix, MI to drive to Florida with. When we received our rental it wasn't what we were expecting but we figured no big deal, boys just a little smaller than we wanted. Well we have a 2 year old and the car seat wouldn't fit in the back seat without removing the head rest. So we did and accidentally left it at our house in Michigan. We had no intentions on having to return the car or have any problems with it.

Here's a little update on this review. I wrote to AAA customer service because I am an AAA Premier member.

First issue: service area at Tampa International mobbed. Used phone/kiosk provided by Hertz to claim reservation. Took over 10 minutes to get representative. Car reserved not available. Numerous unsuitable alternatives offered, like Chevy Tahoe. For two people. Or a Jaguar for a mere additional $399/day. Took over 25 minutes to locate an acceptable replacement, including two conversations between phone rep and actual rep at service desk. Long list of options available, rejected most. Did I want to add a second driver? Opted yes, no mention of charge. Found out afterwards it cost $94.50 for 7 days. Option to lock-in price on gas and no need to refill before returning offered and accepted, with no actual explanation that $39.88 was the price for the privilege whether tank was full or not upon return. And we filled it, as gas was selling for $1.99/gal, not the $2.27 Hertz would charge. Very deceptive practice.

Outright lied to by the Cleveland Airport Hertz Rental agent, even when confirming total cost. Told me my final bill was $504 instead of $439 because I purchased additional insurance which was expected because I purchased additional insurance, I also purchased in advance online. Final bill was $636 which was $426 with an additional $209 total $636 instead of $504. When I spoke to the billing person and then the billing manager they did not listen or care and they laughed when I said I would take my business elsewhere. Hertz has too much business and they will screw you. I have rented a lot of rental cars in my life and have never been outright lied to and had someone spit in my face like Hertz Rental Car. Warning they will hand you a bill at the end of your rental then charge you an additional $200+ like they did me. Use anyone except Hertz to rent a car. Trust me, bad.

Rented a car from them thru hotwire and was billed. Then when going to get car they put us in another car and said it would be another 15.00 day so a total of 30.00 per day. After returning car waited for my credit card statement. The total ended up being $70.00 per day for a little Toyota Camry called to dispute the charges and asked for a supervisor was told there wasnt one available. Don't ever rent from Hertz wouldnt recommend them to anyone. Enterprise is a much better place if you need a rental.

They do not answer their phones, they are not problem solvers, they never have inventory accuracy. Please, go to Avis or Enterprise. Enterprise has caught on to the value of customer service. Hertz is simply hiring on the "cheap" and their people just talk on their cell phones all day.

I rented a car from Hertz in Austin, TX for nine days. I used the cashless tollway system only three times and received a charge on my credit card for $34.07! The charge detail shows it as Platepass-Hertz. TX DOT removed cash pay stations from the tollway system and bills users by photographing the license plate on the vehicle. This created a problem with tollway charges being billed to rental car companies. The solution they came up with is Platepass, which allows rental car companies to charge exorbitant fees to customers who were NOT informed of this "service" at time of rental. I have filed a complaint with the TX Attorney General's office and with the BBB! If Hertz is NOT required by law to disclose this ripoff policy before renting cars, and it is wildly profitable for the company, then nothing will change!!!

I rented a car form Hertz because they had a safe and clean guarantee and the best premium roadside service of all of the rental cars, or so I thought. I was driving a car I got from them and had a blow-out that was close to being fatal. The car they gave me had metal belts hanging out of the tire. The problem is they have a 35 point inspection that states "Tires and tread are checked before every rental." This is a lie. Then the next car they gave me had a bottle of piss in the console. Then the one to replace that had no spare tire, which it states on safe and clean inspection that it did. They just blew me off like it was nothing.

I booked a car through Priceline for September 3-8, 2015. When I went to get the car in the airport. I was told, "This is the key for your car, Toyota Camry, do you need an insurance?" I told them, "NO, my car insurance cover any rental car in North America," He asked me again. I told him "No, I don't want insurance." After one week of returning the car, I noticed Hertz charged me $212.80 US. When I called them, they told me. "We upgrade your car plus we sold you LDW insurance." They never told me any word about upgrading the car and I told them twice, I don't need insurance. Just be careful before signing any paper. People who work in Hertz are just bunch of liars. Thanks.

I rented a car from Hertz and was given a subcompact instead of a compact. I tried to get Hertz to give me the proper car but was told the car that I was given was a compact car 2014 Mazda 2. I researched the car with other companies including the manufacturer and found the car Hertz rented me was a subcompact and not a compact car. I contacted Hertz again and was told I could return car early and pay a early termination fee and rent a bigger car for more money. I had paid in advance for 2 weeks. I returned car after 1 week and rented another car from a different company for a cheaper price than Hertz was going to rent me a bigger car. Hertz will not refund my money for the week I did not use the car. Hertz customer service is terrible and the company is a ripoff. I do not recommend this company if you are thinking of renting a car. It also took me almost 1 hour to pick up car that was reserved 4 months earlier.

I rented a car from Belfast airport for a day. I started my rental at 19:00 and I went to Ireland. Next day around 16:00 I called Hertz contact centre or whatever it was. I dialled the number mentioned on the leaflet given to me from their Belfast Airport desk. The person I spoke to asked me for a customer number but I said I only have the reg number handy at the moment. I gave him my reg and he said, "Oh it is an English reg." I said, "Yes, I got the car from Belfast Airport." I asked him that I am going to be late and want to extend my time. He said, "How late?" Then I said, "About an hour or so." He said, "Oh that's fine. You do not need to worry about it." Well!!! I arrived back at the Belfast airport at 20:15 (after an hour and 15 minutes) although they recorded the time as 20:25. And they charged me for another day's rental + insurance so around £76 extra.

I rented a car from Hertz (for the FIRST time - I have always used Enterprise in the past). I asked the attendant for the car rental for two days plus one hour because of when my flight was (4:30PM pick up on Friday - 5:30PM drop off on Sunday - paid for in advance). I arrived at the lot around 5:15PM and looked down to see I failed to fill up with gas. I drove around the parking lot to exit and go fill up the tank and I was not allowed to leave. They said the car was due back at 5:00 and said I would not be able to go fill up the tank and would be charged their rate. I looked at my contract and saw that the representative had entered my return time as 5:00PM and that I had picked up the car at 4:38PM. The representative entered the time incorrectly and still charged me for the extra hour! The tank was 4 gallons short - they charged $59.00 for the fuel including taxes and fees.

First of all had to wait about a half an hour to get waited on. Rental Agent was not friendly at all. Was not far from the Airport and my tire went flat. Was told by Hertz when I called in they were sending someone out and there would be no charge since it happened within the hour of picking the car up. I found on my credit card that they did charge me $64. When I called, Shawn told me he would check and get back to me. After a week I called customer service and again was suppose to get back to me. After 2 weeks, no one has called or emailed me. This is my first time with Hertz. Looks like my last. I have never had a problem with Alamo.

Absolutely horrible. Go anywhere but here. This is the only rental company that does not accept debit cards. It does not matter how much money you have in your account. I made a reservation a week in advance online as my vehicle needs some repairs. I needed the car to go visit family that was depending on me to be there. 90% of the rental cost was charged to my debit card but when I went to pick the car up they proceeded to inform me that as of September 1 they no longer accept debit cards - only major credit cards.

On Tuesday my son and I flew into Los Angeles airport where we had reserved a rental car from Hertz. After waiting about 20 minutes for the shuttle to arrive, I went to the rental car site which is located away from the airport. I got in a very long line to get the car I had reserved. There were about 50 people in front of me and there were 4-5 employees working to process the paperwork for the rental car. I waited in line for an hour and 15 minutes.

I parked my car at Thrifty to take a short vacation. When I got back my car had been damaged by one of the shuttle drivers. The manager told me that they are now owned by Hertz Corporation and I would have to file a claim thru them. The damage occurred on July 24, it is now September 17 and I am still waiting for them to pay for my car to get fixed. I was told if I wanted faster service I should turn into my own insurance or pay for it myself until I am reimbursed. My car is not drivable, the tail lights were broken out, the adjuster told me to put red cellophane over it and drive it till the claimant finished.

I prepaid for a rental in April of 2015; the scheduled pick-up was September 2015. Due to circumstances beyond my control I was unable to keep the rental. I canceled 1 day prior to the scheduled pick-up; I knew there would be a cancellation charge but I had no idea it would be more than the rental amount. When I tried to resolve the discrepancy the customer service representatives were less than helpful. I was hung up on several times before I was finally transferred to a rep, who tried to convince me that all charges were legitimate. I will have to pursue this case in court. I wouldn't wish this experience on any traveler.

I returned a Hertz rental car to their premises at Indianapolis, Indiana Airport on Sunday, Sept. 6th. Not until I was on my plane to Denver did I realize that about ten items had fallen out of a backpack in the backseat of the car were missing. I immediately filed a lost and found report on the Hertz lost and found website and received a tracking number. I began logging onto the Lost and Found website at Hertz for several days and received a "Not a valid request" response to my inquiries. Finally, I called the Hertz office at the airport and was told that they had misspelled my last name. It was corrected, but subsequent inquiries on the website also came back "Not a valid request" response again!

I am a president's circle patron of Hertz and this is the third time that I have arrived in Jackson to be told that they have no cars, knew that they had no cars when I made the reservation and don't know when they will have a car. On calling the reservation's center I was told that the local office had to have cars. I was standing in the rental car parking deck at the time looking at a vacant lot. After continuing a very frustrating conversation with the national reservation service for 15 minutes, they still did not believe me that there were no cars. What a disconnect.

Worst experience ever with a rental car. First of all, I was given a car and when I went to pick it up, it was not there and then I had to wait a long time to get other car. The insurance is highly charged as compared to other rental companies, not worth it. The worst part is the way they charge for toll, they have a device in car that takes care of toll. I went through toll plaza once in 4 days and charge was $2 but I am charged $25 for the service. Not fair at all. Never going to use this car service again in life.

I rent cars all the time for business. I rented a car, got a receipt and when my bill arrived, Hertz charged me more money. WTF. When I called them, customer service could have cared less. There was no damage or fuel charges and no answers for why my receipt said one thing and they charged me something else. NEVER AGAIN.

We made our automobile rental 1 1/2 months before we were traveling 9/5/15, Labor Day weekend. When we walked into the rental building there were people everywhere and only 3 people checking in the people for their rental vehicles! Having never rented a vehicle from them before we were not aware that you could use a kiosk. However, several people knew the drill. They were using them for the first 1/2 hour. Then all the machines went down. We have 60 people ahead of us in line that all had reservation for vehicle. My husband ask the Lady walking around, that was a Hertz employee, about how long it would take for us to get our 4 wheel drive vehicle and if they were even going to have a vehicle for us. She was not very helpful in saying, "I have no idea how long it will take and there may not be a vehicle for you (not just a 4 wheel drive)".

I usually don't write reviews but I got so angry on HERTZ rental that I needed to write one. I rented a car 2 months ago, paid the rental and also wrote good reviews about the service at the place that I got the car. However, I got another bill after 2 months. The thing is that I paid with gift card and of course I don't have a bank statement to prove that the payment went through. If it did not go through then they should have charged the credit card that I left there in their records. I called customer relations and the women wasn't good at all, she was arrogant and did not even tried to help with my bill or explain. Disappointed!!!

I called AAA on 9/11 for a rental car and they reserved the car with Hertz for me to pickup at the Crowne Plaza Hotel on Virginia Ave., in Atlanta on 9/13. Upon arriving at the hotel there was not a sign indicating where to go to pickup the car or any attendant to help. I eventually went inside to be informed that I had to go to the Kiosk machine. I was informed by the Kiosk agent that even though I had reservations there was not a car there for me. He then informed me to drive the Atlanta Airport to pickup a car from the Hertz Rental Car. I drove to the airport to the Hertz counter and explained my dilemma to the attendant who had a nonchalant non-caring attitude. He explained to me that the rental car taxes are more at the airport and that my rental car rate went from $149.66 to $167.00.

I'd been a loyal Hertz customer since 2007, first through regular business rentals, for the past 3 years for leisure as I'd stopped traveling so much for business. I chose Hertz because the cars were always in excellent condition and I'd had a bad experience with other rental companies in the past with warning lights, low tire pressure and other issues. I always chose Hertz's FPO option - where you can purchase a full tank of gas at a discount and return it empty, which is a great deal if you do return it empty. It was the default on my Gold profile. Usually I'd be on a multi-day trip and would be able to time it perfectly to return it empty.

Never again will I use nor refer to Hertz rental again! Me and my husband and 3 small children arrived in Vegas to pick up a car and we're denied AFTER we got there. We spent our entire trip using cabs and walking. Not only that, but we have yet to receive our refund deposit and it has been a month!!! I don't have time for games!! NEVER EVER AGAIN WILL I USE HERTZ. ENTERPRISE IS WAY CHEAPER AND THEY HAVE MUCH BETTER SERVICE!!!!!

BEWARE OF THE FUEL OPTION. I have been a loyal Hertz customer over the years. In the last two years I had to go to Chicago from California. My experience with Hertz last year was bad and I had to cancel my rental and rent from Alamo in same terminal (They were great). Last week we returned. We reserved with Hertz again. While picking up the vehicle, the young representative offered me the fuel option. I said I didn't need it because I always return the car full. She said this is a good deal because gas costs more on the outside than if I buy from Hertz (Currently $3.22 per gallon).

I rented a car on 09/04/15 @ HERTZ Detroit airport. I left my Ray Ban sunglasses by the overhead middle console where the Nissan Rogue usually store their sunglasses. I have been trying to contact the Lost & Found Dept., but no one seems to working 'coz I kept getting an answering machine message. I don't know if they just ignoring my calls or what. I guess their manager don't seem to help either. I will never rent from Hertz anymore.

On August 15, 2015 I made a bid through Priceline.com for a Hertz Rental Vehicle. My bid was accepted and I was not allowed to refund or cancel the rental. The fees were prepaid. Next I arrived at Salt Lake City, Utah and the desk clerk took the booking and we waited an hour when the clerk offered to give us another car because they did not have an economy car that we had booked available. They also stated that the gas was not an issue because charges would 2.50 per gallon upon return. We returned the car and they did not honor the booking but charged us for rental a 2nd time and 9.99/per gallon w/o telling us they would charge against the credit card. They refuse to make adjustment or credit us for the 9.99 per gallon on gas. We signed to take out the vehicle that we thought was against our original booking.

This spring we took a trip to Spain and rented a car from Hertz, and were charged an "Administrative Fee" of $45 to forward a minor traffic fine of about $45. While on this vacation, we incurred a traffic fine for apparently driving in the wrong lane in downtown Granada caught on traffic camera. Incurring a fine of 40 Euros, this translated to about $45 US plus tax, fair enough. We didn't know we had violated any traffic law until we got the charge from Hertz. Instead of just charging our credit card for the traffic fine of $45 US they charged an additional $45 for a Administrative Fee. This brought our total to about $95 including tax. We found this ridiculous and absurd price gouging for the 5 minutes of work needed to look up our rental contract and charge us for the traffic fine. $45.00 for a few minutes of work, I guess I'm in the wrong business. We won't be renting from Hertz again.

My car insurance paid for me a rental and the agent by the name of Dontae ** ask me do I want their insurance or go under mine. I said I would like to go under my insurance cause it's cheaper. Well when I return the car back they charge me 316 dollars for their insurance which I clearly stated I want mine. I had been riding with my insurance car in the rental thinking the car was insure under my insurances. I will never rent a car from them again. Lack of communication and poor customer service.

My family and I traveled to VA to visit our son, who is a Marine. Upon arrival at the Hertz counter the line was extremely long due to computers down. It took an hour and a half to obtain the vehicle. When we get to the garage no attendant available to check the car. The car was dirty and smelled with a lot of apparent outside scratches and dirty. We refilled the car with gas about 7 miles from airport. The attendant inspecting the car accused us of smoking in the car due to the appearance and odor. I explained that it was like that when we picked it up.

Twice in the past year, buried months later in my credit card billing, were unexpected and difficult to identify charges by PlatePass for tolls unrelated to my actual travel routes. I had not used the PlatePass transponder during these trips, and I had my own EZ Pass transponder account documentation for the tolls I paid on the actual routes taken. PlatePass claimed the phantom route charges were the fault of the toll authorities, but this is hard to believe if the rental car never passed through the charged toll location. PlatePass backed off the charges in the face of documented proof and a credit card dispute hold, but of course it takes credit card billing review vigilance and hours of wasted time to recover the potentially fraudulent billing charges and disproportionate administrative fees.

I had reservations at Hertz ATL for a mini-van Sat. Sept. 5, 2015. My party consisted of 5 adults, 2 wheelchairs, 2 walkers, and luggage. We came to Georgia to visit a dying relative 1&1/2 hrs from Atlanta. Arrived 8pm and was told by the Hertz counter agent they would call my name when they found my vehicle, about 15-20 min. After waiting 1/2 hr. asked the agent if there was a problem. She said "no," it would be another 15-20 min. After another 1/2 hr. of just standing and waiting, I asked the clerk where my car was. She proceeded to tell me Hertz overbooks and they had no mini-vans left. She offered me a small SUV. I told her to look over where my party was waiting and did she think everything would fit in a small SUV and she said "no." I told her I needed that mini-van. "Sorry" was all she said. I then proceeded to visit all the other car rental companies in the Rental Center and was told since I didn't have reservations, they couldn't help me.

I made a reservation through Expedia.com on 8/29/2015 and paid in full for both my hotel and car. When I arrived to pick up my car on 9/4/2015 around 1pm, the line was over 20 people long with only 2 people working the desk. By the time I reached the desk after 45 minutes, there were over 60 people in line. This was WAY more than any other desk in the rental office. It was Labor Day weekend. Why weren't there more people working to assist the hoards of customers? Was able to get my car with some haggling about upgrades, but was incredibly frustrated to find that even though I PAID IN FULL for the reservation, the COMPLETE cost of the reservation was taken as a deposit with an additional cost tacked on. Almost $500 being held for something I had already paid for. I can understand a deposit of a portion of the cost - like other rental agencies - but the ENTIRE cost PLUS an additional amount is ludicrous.

I rented a car from Hertz for 3 days through Hotwire and paid $125 in advance for the rental. I returned the car two hours later than scheduled and was charged $95, which included $58 for a full day rental despite the fact that I only had the car two extra hours. The customer service reps were not customer service oriented. Instead, they informed me that I owed the full amount despite the fact that I only had the car two extra hours. One rep offered me a discount of $12. I asked to speak to another rep (Lilly #**) who informed me that the offer was off the table since I did not accept the initial offer from the first rep. The experience was worse than dealing with a used car salesman!

Dallas Love field, I have been a Hertz Gold member for over 4 years. So, I decided to rent a car for Labor Day weekend using 1138 oh my Gold points. The online reservation went fine, plus I was able to see how many Gold Points remained. However, when I went to go pick up the vehicle, the guy at the counter advised me that my driver's license was expired and my Gold membership had expired. But, they were not expired the previous time I rented a car without using my Gold points.

Very bad, sincerely I do not recommend Hertz rent a car.

WATCH OUT FOR THE HERTZ/PurCo INSURANCE FRAUD SCAM! If you decline their insurance, Hertz will wait a couple of days after you return your vehicle, and turn you over to PurCo to extort extra money out of you claiming the vehicle was damaged during your rental period by hail. It doesn't matter if there wasn't any (there's always hail in SD, right?) or if the car was returned exactly as you took possession of it in. The only way I can see that you might protect yourself is to drag one of the Hertz staff from behind their desk to do a thorough walk around of the vehicle noting even the slightest scratch, dimple, chip etc... Do not forget the roof (or under car), as these are the most likely where they will claim the damage happened because it's the hardest to see.

Very bad service. Lock my keys inside the car. Had to wait like 4 hours in parking lot. Hang up on me like 3 times. Was my first experience with Hertz. Enterprise are always good with me and much quicker.

Reserved a car in Catania, Sicily. Had to wait 1 1/2 hours to get the car. Then upon returning car I did not fill up at the right station and had to leave the airport to get 2 euros of gas. I used to be a major user of Hertz but am now retired. Would never rent from Hertz again on vacation. You might be the biggest but there has to be better as you can't sink any lower.

I reserved a 15 passengers van through Orbitz website and pick up in Hertz of Heathrow, UK in July 2015. When my whole family of 14 arrived Hertz rental office in the terminal, the staff told me there was no such van - did not exist. I had to pay for 2 minivan instead. It was not only double my budget for gas and parking, extra driver is the problem. That was the worst part, there was only manual transmission available.

Same old story here, folks, but to cut to the chase... I received a bill for $15.63 for a supposed ($0.78) charge on a short portion of Veterans Expressway in Tampa that did NOT have a toll posted, nor did I go through an automatic or manual toll collection. I had told Hertz when I rented (Phillips Highway, Jacksonville) that I did not want a car with a toll transponder, as I have my own Florida SunPass. I looked at my SunPass account, and my transponder that I always carry in my briefcase was not charged for the supposed toll. Hertz representatives were all downright rude when I assertively but politely asked to have the charge removed, and said I needed to call PlatePass. Well, that was a joke. So, I am going to ignore my bill until they get ugly, and then I will find an attorney who specializes in fraud to get ugly right back. I shall never rent from Hertz again, and they can stick my Gold membership card where the "sun don't shine"!

I returned my vehicle to Hertz St. Louis Airport yesterday and the clerk asked me if I put gas in the car. I told her I did but that the station did not print the receipt. It might have been out of paper but that's not really the point. Instead of looking at the actual gas gauge and seeing that the needle was above the full mark she charged me a fuel charge. The car was driven 30 miles and I was charged a refuel fee of $13.99. I contacted Hertz and they require that I send documentation which I have done. It took about 30 minutes out of my day to attempt to correct their mistake.

7271 W 105TH OVERLAND PARK, KS 66210 - I booked a mini van a month ahead through Hertz. A week before my pickup date someone from Hertz called me and asked me if I could adjust with an SUV instead of a mini van. I told them I can't because I have to put 3 car seats and SUVs won’t work. The response from the guy was "Well we don't have any mini vans. You will have to look someplace else or take an SUV." A couple of hours later I went to the website and made another min van reservation at the same Hertz location. And guess what. They accepted my reservation. The only change being it would cost me $200 more.

I went to Jacksonville to see my sick mother. I am a senior myself and I don't have great eyesight. I have rented a car in Jacksonville many times, when I visit my mother. I was charged a LARGE AMOUNT OF MONEY MORE THAN THE ORIGINAL AMOUNT I CONTRACTED FOR. The clerk took advantage of me and my poor eyesight. I just had eye surgery and couldn't read the small print with a very long line of impatient people behind me. I did not want rental insurance but was charged nevertheless. I know better to get insurance when I have my private insurance.

THE WORST PLACE AND COMPANY EVER. I booked and paid a car online in May, my card was stolen in between. The very unfriendly Steve at Morton Street office told me he cannot give me the car, because I don't have the card. After discussion, he advises me to call the customer office to have a new reservation. On the phone they were nice and said it is a very common problem, gave me a new reservation number, and told me I will be FULLY reimbursed within 48 hours.

I had a reservation for more than two weeks. When I called for a pick-up from the body shop, I was told it would be at least 45 minutes before they could even leave to come pick me up, then another 30 minutes to get there. I cancelled and called Enterprise who took care of me immediately.

Return a rental car earlier than the booked date, Hertz charged so much money and refused to offer the details. Even you come to the office, the manager attitude was still so helpful - It's my last time to rent a car in Hertz. Cheating company!!

I rented a car on 7/23/15 from Folsom, CA location. (Had insurance company make reservation on 7/22/15 and they "didn't" have a car for me when I came to pick up, but that's besides this point. They magically found me an SUV.) I keep the car until 7/31/15 and I returned it immediately after picking up my personal vehicle, in Oroville, CA. So I then see a charge on my account for $72.90 done on 8/11. I call to find out why I was charged and apparently the car didn't get checked in until 8/3. So here it is 8/28 and I'm still fighting for my rightful refund. I have not been able to speak to anyone higher than the customer reps and I did my own work and found out from both locations that the car was back on 7/31 as noted in the transaction. Will never recommend this company to anyone!

My brother in law and sister in law from La Centre, Washington were visiting relatives on Vancouver Island when they hit an elk at night, and totaled the family car. They managed to make it to Ladner with a rental car, which cost them $200/day, and which had to be returned to YVR Car Rentals at the Vancouver International airport. I assisted this tired and battered couple in securing a rental car from Hertz, primarily because his AAA membership recommended Hertz. His auto insurance guaranteed a $30/day reimbursement. They needed a couple of days to recover before returning to their home in Washington and Hertz happened to have an Oregon rental that needed to go back to Portland, Oregon.

Rented a vehicle and were told that we had unlimited mileage and if we used less than 1/2 a tank of gas we didn't need to put fuel into it. We did 133 km and 1/8 of a tank of gas and we were told it was all good. We were charged $54.53 plus tax which is .41/km. When we called to find out why they did this we were told we had preapproved the fuel amount and that is what we got charged. In other words what they say and what they do is false. I will never rent a car from Hertz again and will find someone else who is more honest and upfront with their charges

Re: BWI Rental Car Center. I picked up my rental at 1:22 am & I returned my rental the following morning at 1:10 am. Understandably there was no attendant in the garage when I returned. Inside there were about 8 customers in line & only 1 employee. I gave paperwork to him, saying I was dropping off & that the keys were in the car. When I received my charges, they added one additional day $41, & showed the car was checked in at 4:50 am. I called customer service 3 times, finally submitting a claim that would be addressed in 7 days. As the first representative suggested I called BWI 5 times & never got an answer. I offered to submit the photo I took of my paperwork but they said they couldn't accept it. I've been a Gold member for about 10 years but I'm ready to walk.

We discussed this option. Finally decided we did not want (meanwhile clerk filled option box on computer while we were discussing). We ended discussion deciding and saying no, we would fill tank before returning as we would not drive the car into Boulder on empty. So we filled tank and returned car Sunday the 23rd in the eve, putting keys in Dropbox. Checked our visa account on Tuesday two days after return and saw we were billed for 27.74. We do not want to pay this as we returned car with full tank, thought we had adequately communicated our desires. Clerk says now that hertz will not reimburse, in spite of the fact Hertz did not have to fill the tank with fuel!

Hertz is a deceptive company. I rented a car thru Priceline.com with Hertz for a trip to San Diego to see my son who is in the Navy and was stationed overseas the past year and half. Priceline charged my credit card for the rental of a mid size car. When I arrived in San Diego at the Hertz at the airport, they FORCED me to use a kiosk when I requested to talk to real person since I've never done this before. The person on the kiosk stated "we have your reservation but we are very low on cars right now." I said "it is fine with me if you need to downgrade my car, I don't need anything fancy." They said "I think I can get you a better price than you have right now... Let me look." They came back on and said "I have an Infinity that I can give you for $100 for the week." I repeated "$100 for the week instead of the $214 from Priceline??" They said "YES" so I did that.

After arriving at the Hertz location by the Denver International Airport, we walked into the lobby where nobody was at the front counter. After looking around for 5 minutes, an employee walked past us and almost hadn't acknowledged we were standing there looking for help. I had asked where we should go to rent a car, and she pointed to the other end of the building and said we should have read the sign. (The sign read "Go to Customer Service Area" without directing where to go. The area was under construction/remodeling, so a better sign could have been made to help customers. I would have thought that the long desk we were standing at was customer service, but apparently not the case.)

I had rented a car through an insurance company, who then decided to deny my claim. Don't ever let Hertz take your credit card as a backup. The problem was that they did not explain that there would be a 1081.00 hold which is like the IRS freezing your money. But, I paid them what I owed them, and the hold continues to be on your account, for me it was 6 days and I began bouncing checks. There was one person in the peabody office who cared and tried to help, his name was Rich, but the manager Ean, I believe I was told, never returned my call and basically blew me off. He from what I was told wouldn't even send a letterhead to my bank stating that I paid my bill and release a hold on my debit card which I never authorized. I will never rent from Hertz again because they could have helped and been empathetic to my situation. Good luck. I just want people to know what they are getting into.

I had a very unpleasant experience with their Basel Airport office. I have rented cars many times but this was by far my worse experience. Never again with Hertz. I was brought in with the lure of a dirt cheap rental price. Then, I discover that the insurance deductible is 5000 Swiss Francs. So, other than totaling the car this would mean NO Insurance. A classical bait and switch scam.

At Boston Airport, waited for an hour. Finally get to the desk and their machine won't read my card and they can't type the number in! Had to wait for a manager to okay employee to type number in. Then another 20 minutes waiting on a car. Worse rental car experience ever!!!

I did a car reservation for August 6th through August 11th. When I transferred the car out because I was giving a car too small so they did that. I went on my weekend trip, came back Sunday. I just so happen to look at my paperwork to make sure I get to keep it till Tuesday. Well the paper said Sunday so I rushed it back to turn it in. I asked the lady I was checking it into with and I told her I was suppose to have the car till Tuesday - she know so I told her I was charged till Tuesday. Do I get reimbursed? She said no. I asked for customer service she said there's no one to call. I went online got a #. They told me someone will call me back - nobody called me back. They overcharged me and got away with it for now but I keep trying to reach them and I don't get anywhere.

I called in about rewards points issues. After 2 hours they told me they can't do anything, gave an email. Say send email. Sent the email and we got a reply saying they can't do anything right now, unless we make reservation and they will take a look. So we did. Emailed reservation, it's been 2 weeks, sending the same email every 2-3 days and NO REPLY!!! Seriously!!!! What kind of customer service you providing! Call again today, and all I got was being transferred 4 times.

After returning my car to Logan Airport on August 1, a charge appeared on my credit card for $34.35 to PlatePass Hertz Tolls. The PlatePass receipt is for tolls in Albany and Waterloo, New York. I was in Cape Cod. This scam has been going on since at least 2007. I am extremely disappointed in Hertz for not telling me about the PlatePass authorization when I rented the car, and for continuing to use this service despite their fraudulent practices. Furthermore, they do absolutely nothing to assist customers with these false charges. This displays an abhorrent lack of concern for the customer's plight. I have placed this fraudulent charge in dispute with my credit card company. Why are they still getting away with this after so many years?

I am writing this to warn people of booking Hertz rentals through 3rd parties! I had booked this car through Hotwire.com which I love and have never had an issue with prior to this incident. I called Hertz to inform them that I was coming back later than my estimated time (after closing) because we were caught in traffic. The woman told me it wasn't an issue and I would be able to just drop the keys off at the desk and that was that. She never said I would or could be charged any additional fees.

As a long-time Gold customer who spends literally thousands of $$$ with Hertz every year, I plan to discontinue my patronage of Hertz immediately and move my business directly to Avis (which has recently been positively reviewed by friends and colleagues). It is completely unacceptable that Hertz has behaved like an old-time, entitled company that would have to think long and hard before giving the customer fair consideration. Hertz: The competition is too stiff in transportation today, and you can't afford to treat customers like you have just treated me!

I rented a car on-line and was quoted $171.90 and charged $ 85.84 at confirmation. When I paid for the car at check out they had to put it on another card and charged me $167.32, and told me I had to call to get the original $85.84 reversed. When I did they said the total charge came $253.16, due to "additional charges. Afterwards I found out they had charged me $35 a day for insurance. Be careful with this company. I chose them because I got a AAA discount. I could have rented a car for a whole week for $199 from another company. Never rent from them again!

I had a fraudulent charge brought against me by Hertz Brussels, Belgium that I had damaged their rental car that I had rented from them from April 24th to May 4, 2015. I had returned the car with no damage but Hertz still charged me $849 on my credit card. There was no one at the return area when I returned the car on May 4th early morning at the airport so I dropped off the key in the drop box and went to catch my early morning flight. However, my flight got delayed and so I went back to the Hertz counter to ensure everything was fine with the car and the Hertz agent at the airport confirmed everything was fine and had been checked and provided me a receipt as well indicating that I would be paying around $240 for my rental. There was no mention of any damage to the car at that time.

I waited for 2 hrs AFTER waiting an hr in the check in line for my car to be ready! Then on returning the car I waited 20 minutes in line. When the gentleman checked the car in he handed me a slip with an added day charge saying the car was late and I needed to pay for an extra day of having it! WHAT? He said to go stand in line and talk to the manager, that he realizes there's been a back up but it was out of his hands. Guess what, the line to speak to the manager was out the door! It's no wonder there's no aloha here. Shame on you Hertz for not staffing this destination appropriately.

For a holiday trip through Scotland my girlfriend and me rented a car via Hotwire. Hotwire arranged the car for us via Hertz Edinburgh Airport. We paid Hotwire for the rental (~230 E for 2 weeks for the cheapest car available). The voucher clearly stated that there would be no extra charges. In the pick up office, the lady asked whether we wanted a theft insurance and a damage insurance, to which we both said no. On the Hertz voucher that had to be signed, it said that there was a charge of 700 Pounds ~ 1000E. When I asked what it was for, she answered that it was a deposit that would be refunded when the car was OK when we returned it. We returned the car before opening hours. Afterwards I called the Hertz help desk to ask when the deposit would be returned.

Had a car reservation at Portland Airport. It took over 1 hour after checking in to finally get me car along with about 40 other people. Only 2 employees at the counter. Upon return, I delivered the car 1/2 hour before my rental time was up. Again, there were about 30 cars trying to check in and only 1 person checking in cars. We had to catch a plane. He told us to leave the key in the car and go on and he would get to our car. The next day I received a $40 charge for an extra day and was told I didn't check in until 7 PM when I actually checked in at 9:30 AM and was in Denver at 5 PM. I have spent several days and hours trying to get this solved and still no help. Hertz should change their name to Hurts!!!

We rented a car for a week from a Hertz franchise at Boston Logan Airport on July 30, 2015. We left our Panasonic Video camera in the front of the rental car, fully visible to Hertz staff. Clearly, during cleaning the car or sooner the camera would have been seen by a dishonest Hertz Employee, who probably decided to keep (steal) our Video Camera. I have asked for a followup on results of the investigation, but Hertz remains silent regarding this missing item. I have lost any respect that I have for Hertz, providing incredibly poor customer service. In seeing the many reviews of Hertz Customer Service, it is clear that they do not value their customers.

Myself and 20 other customers waited in line over 40 minutes because even though they had 8 people working, are all on the gold member side. There was one person for about 50 people in line on the regular reservations.

WORST CUSTOMER SERVICE EVER = I've been trying to get a problem fixed since yesterday and each time I tell my story to a representative, they transfer me to someone else and I have to start over again. No one has even tried to help! As well, they talk over you and don't even let you speak! Since yesterday - I have spoken to 15 reps and each one more useless and rude than the other. After reaching a rep at BOSTON LOGAN - she put me on hold, then another came on and said "how can I help you?" She said the rep told her (a supervisor) to help me. I asked her why I had to explain the whole situation again and why couldn't the rep just tell her? Instead of being sympathetic to my frustration of HERTZ customer service, she was rude to me and hung up on me! What kind of customer service is this?

I rented a car on the website. I picked it up at SFO. As I was trying to pick up my car, I received a hard sell from the salesman on their screen to upgrade. I declined the upgrade which caused all sorts of additional problems as the salesperson was clearly angry that he could not upsell me. I returned the car on the designated date and time. However when I received my VISA bill, I was charged an extra $600 because their records showed that I had returned the car 8 days late. It was like pulling hen's teeth to get my money back. Phone calls routed to the Philippines and employees who could not find my contract, then finally someone in Oklahoma City who helped me out. Now I am getting VISA bills from "PlatePass" and Hertz does not seem to be very interested in giving me my money back nor an apology. Where I come from, we call this white-collar crime. It is time the police or government agencies went after these crooks.

Hertz at the Savannah, GA airport did not honor my upgrade coupon because they knew they could get more money by renting the car I was eligible to receive. They lied to me about not having a vehicle for 3 days. I was able to rent that class car online though. I was finally able to get the size car I needed, but had to pay $200 more, even though my PC number was valid. I will NEVER use Hertz again.

I rented a car with Hertz at the Norfolk airport a week and a half ago and I will never rent from them again. There was a line with about 20 people in it at Hertz. None of the other car rental places had lines. We waited over an hour and a half for a car that he had already paid for. I really wish that I hadn't already paid, so I could have gone somewhere else. There were two people working. One person took the Gold Members only. The other person took the rest of us. Every time a plane landed a few more people would go into the Gold Member line while the rest of us waited. All of our money is the same. If they knew they had extra cars being rented that day they should have put someone extra on staff to help out. Poor management. Then a third person came on to work after an hour or so. That third person only took gold members as well. Really? Why? Two people with the short line and one with the long line.

I wanted to bring to your attention a terrible customer service experience that I had. I arrived at Hertz SFO, at approximately 9:35 AM on 7/25/15. The first problem I had was that when I was at one of the kiosks, the person asked if I wanted a car with a GPS, and I said "yes", and she put into a larger, more expensive car, without telling me. Next, the car that I was given had a radio that did not work. Two people in the garage gave me a new car, and told me, that when I exited, that they would take care of the paperwork.

I booked a package deal. Two plane tickets and a rental car. I purchased this all in advance. When we landed at our destination we went to go pick up our rental car. They wouldn't let us have the car because the driver of the car and the person who paid for the car weren't the same people. Hertz kept giving us deadend numbers to transfer the payment to a different card. The customer service was absolutely terrible, the complete worst! After wasting hours there trying to get our already paid for car we had to cancel the reservation and book with Avis who was amazing!! In the end we wasted time, didn't get the rental we paid for, not even a refund!! Absolutely the worst place to go through. I do not recommend Hertz!!!

We rented a car from a Hertz franchise in Civitavecchia (near Rome, Italy) on June 5, 2015. We left our camera in the car, but couldn't go get it because had to rejoin cruise ship. Talked with Hertz employee Claudio, who assured us he had the camera and would get it back to us. It's now August 12 and we've tried numerous times with emails and phone calls to follow-up on our camera. Each email just gets a form response, and we cannot locate any live person who knows anything or is going to do anything. What's so frustrating is that we were assured that the camera was safe and sound and would be returned to us...and then no further action. My husband has taken this to signal that we will not rent from Hertz again. Reservation # **; Rental Agreement # **; Reference # **.

We had always rented from Hertz for almost 18 years (since our honeymoon) and at least twice a year, for both business AND pleasure (family vacation). I work for Citibank therefore we have the CITILEISURE rate. We were always satisfied with the service. However, on our last trip to Orlando, and although we had a reservation number **, upon checking in, there were no cars available on the category we reserved (Minivan). There were not even SUVs available. They told us at the counter that the wait could be: 10 minutes, 30 minutes or 3 hours. It was 10 pm (reservation was made for 9 pm), we have small children and we had traveled for 12 hours.

My Hertz cheated me and say as follows - conned me because although I've done a thousand claims. (European office, consumer office in Spain, in the USA matrix Hertz, Hertz Germany, in the German Land where I **). I think I have little chance to get my money and possibly bring a lawsuit. I summarize. Car hire contract Rentalcars - telling me that I will give the car Firefly (low cost Hertz) and finally I Hertz is provided. To avoid problems contract insurance with Rentalcars worth 97 euros.

I booked with a compact, and they offer me another sedan (also compact), then charge you with double price. If you don't read the contract line by line, you may miss it.

On Aug 5, 2015 I reserved prepaid and bought collision insurance online through AAA for a rental car through Hertz. On Aug 6th I was offered further insurance coverage at the West Palm Beach Airport at which time I refused. I was told to sign an electronic screen with the assumption that all I would be charged the balance of $20.43. On arrival at home I saw that I was charged additional insurance of $29.99 a day and also fuel fee of $15.33. The vehicle was returned with a full tank of gas. The worker and I at the time of return checked that everything is ok before I left. The manager in charge at West Palm Beach Airport location has insisted that I was supposed to read the five pages of paperwork that I electronically signed to at the time of service. I WILL NEVER USE HERTZ AGAIN. This was my first and only experience. CONSUMERS DO NOT RENT FROM HERTZ.

I called 5 times to make reservations with the local office at Albuquerque International Airport because I wanted a specific car, which they could not guarantee. Each time I was not transferred to the local office, I was disconnected or told they were unavailable. Plus, I could not understand the different operators. The accent was so different, I couldn't make out what they were saying. They became perturbed by asking them to repeat often. It looks like I will have to go down there personally!!

We reserved a car from Hertz on our last vacation. We took the car in Las Vegas airport and dropped it at Reno airport. First problem: The online check-in system at Las Vegas crashed on me half way through the process. Had to start all over again with another clerk. Second problem: The reservation was for a compact 2 or 4 dr. (Group B) CCAR. The reservation form says (B) Ford Focus or similar. We ended up with a Toyota Yaris! I don't have nothing against Toyota (we own one) but I personally don't think that a Toyota Yaris is equivalent to a Ford Focus (size wise).

I was charged $514.80 for some scuff marks along the fender and the wheel rim. I had the car for less than 24 hours. My concern was that the inspection method used to inspect the car at the return was significantly different than the inspection at the exit. One thing I admit is that I never went on my knees to inspect the rim and nor did I inspect the car for any fine scratches...besides the light in the parking bay is quite dark. Normally I would go around the car, looking for dents as would the guy at the exit. This time the person at the returns could be seen inspecting very closely until he found some marks.

I wanna to do a complaint about the attendant of York Street. I was in the traffic and I tried to call there since 15:55 and she didn't answer the call. So I arrived to Hertz at 16:02 and was Closed. I know that I was late but I asked her to consider that was just 2 minutes and she said that I had the entire day to return the car and at that time she wanted to go to her house. I am totally disappointed with this treatment. The next time I will look for another company because Hertz should train better your staff! And if this girl isn't happy with her job, I know a lot of people that could do a better job and attendance to your clients. I hope that you find this person!

I have been waiting in line for picking up my reserved car rental for more than an hour. There is only one office open serving Seattle International airport. There are dozens of people with reservation waiting to pick up their rentals.

I made a reservation and rented a car on Hertz thru Hotwire.com. I reserved a full size car and I was charged around $130 for a 3 day rental. I went to pick it up and I spoke to the associate thru a kiosk on the screen, he told me he was aware of the reservation made thru hotwire and offer me another vehicle, an SUV, and was telling me it would be just about the same price and that would be the total for everything. So of course I accepted because it seemed like a good deal. Once I turned in the car and got the total bill, I see that I got billed for Hertz and Hotwire. I called Hotwire and they told me all sales are finals, they wouldn't charge nothing else and walked me thru the bill. They told me Hertz had charged me for an upgrade and that was an additional bill.

One July 17, 2015 I went to Hertz website and reserved a full size car for Aug 5, 2015 for a 1 pm pickup. A reservation number was received. On Aug 5 at 11 am I called the local Hertz outlet to verify the car would be ready. Response was no, could I pick it up at 2 pm. I called at 1:45 pm and was told no car yet, could I come it at 5 pm. I called at 4:30 pm and was told no car could be found and they would call me on Aug 6 2015 in the morning. In the meantime I called a phone number on Hertz home page website and explained what had transpired.

Recent trip to LA, first and last rental with HERTZ. WHAT LOSERS!!! Review your bill summary really good before signing and taking the car. My son and his friend and I reserved an eco cheap car via Expedia. The computer kiosk guy on the screen in Oklahoma ("Brian **") said he'd like to give us a Nissan pickup truck, cause we looked like "cool dudes" and that he was low on small cars count, and that the ladies preferred cars to trucks. Sounded fine to me. It was supposed to be a simple exchange in type, by them.

I have been a Hertz Gold customer for many years and rented a Jeep in Buffalo, NY for trip to Niagara Falls. When I received my credit card statement there was a $20.80 charge for Plate Pass. I immediately called my credit card company and began a fraudulent charge investigation. The person doing the investigation said a message popped up that this charge was authorized at the time of reservation. There is no reference to this charge on my Hertz reservation confirmation.

Even though it took a considerable amount of Aeroplan points to book a one-week Hertz rental for a family event in The Netherlands, I was pleased to be able to save that cash as the trip was already going to be expensive for my family travelling from Canada. When I booked the rental, through Aeroplan's site, I was not led to believe there would be any further charges, let alone a whopping 187.55 Euros at the end of the week.

Bad Service: I wrote below to let aussies know how bad North Gosford Hertz service was. Don't rent any car from them, as the staff not professional and the company can't be trusted. I rented a 3 ton Truck from above, North Gosford Australia, on 1 Aug 7:30, and we need this truck for Saturday only. Mary who is the Hertz staff serviced me. I checked with her if we can returned the key after hours. I had been told they don't have return letter box for after hour key return, and they asked us to return the key on next day (2nd Aug Sunday). She also told us if we return the key before mid-day on Sunday, that won't have extra cost, unless the truck is damaged by accident and forget refill the petrol. She didn't mentioned extra day charge if we returned the truck after 7:30 AM.

I made a reservation on Monday for the following Wednesday and the lady was nice and she made sure everything was in order. Came in today to pick the rental up and she lets me know that she can't rent me a car because my credit score. My husband who is in the Army is on a 14 hr flight.. His plane lands in 6 hours and I set everything up so I could get there an hour early. Now I have called 7 car rental places and not one has a car available so late in the day. So now my husband whom I haven't seen for what feels like years and who hasn't seen our sons gets to stand around and wait for a couple of hours at the airport for us to come get him. STAY AWAY FROM HERTZ!! The lady didn't even apologize or anything. She just looked behind me and started to talking to another customer.

I just learned a valuable lesson. I would never recommend renting a car to my friends, family, business associate especially when you pay in advance. Get a reservation for a car rental just to find out that I had to get Uber to drive me here and they got me here in time, just to find out they have no cars and they are making wait an hour plus. Got here at 12 noon. It's going on 1:30 pm and who knows? This is my worst experience with a car rental company. I should have stayed with "Enterprise." This is ridiculous.

I had a Hertz car organized for me as a courtesy car when I was involved in an accident. The car was arranged by the other party's insurance and everything was fine with the delivery, etc. until I realized I had not been given any form of paperwork to show that I was legally driving the car, which caused issues with transferring my parking permit to the new vehicle (without which I am unable to park within a mile of my house). I called Hertz a number of times and was unable to get through to the office, and I resorted to calling the agency who arranged the car, who were eventually able to get through and were told that Hertz "don't give out paperwork, and everything is just kept online at their offices" - not helpful at all! Once I heard that I would be getting my car back I arranged a pickup for the courtesy car, again through the agency, for Saturday morning but as I waited and waited, no-one turned up.

We bought a used car through Hertz Car Sales (in Ventura, CA) and we are really unhappy with the outcome. We've found many issues with the car that are causing us additional expenses. When we chose to use Hertz, we first selected a car from their online inventory, a Hyundai Elantra. We called and they told us that they will "prepare" car. I'm Russian, and in Russia "sale preparing" means taking every add-ons out of a car, like emergency wheel, carpets, changing normal windshield wipers on crappy ones and so on.

I'm frequent international traveler who used to live in UK for 11 years. Months ago, I rented a small car (Renault Captur) at good price (with poor insurance in my carelessness) through my airline cooperation for a week. Unfortunately, I made a dent on door (No functional problem, just cosmetic but significant). I agree to pay for repair as I made the damage (actually I reported by myself). But they charged up to the limit 900 pounds for this as they estimated over 1000. I had more than 4 cars in UK for 11 years and several experiences of body repairs of course. I believe their charge is complete replacement not repair, although repair should be enough and actually they would do, I believe. Be very careful and get full insurance with lowest access, then you can compare the price. Do not just like their low price!!!

On the weekend of July 4, I reserved a car for a week. As part of the reservation my credit card was charged $180. On the morning of my pick up date, one of their associate called me and told me that they don't have the car for me. I asked her about the money deducted from my card but she told me that the transaction "will not go through" unless I picked the car (absolute lie!!!). Here I am begging the company for my own money. I went in person to the local customer centers; tried calling billing department only to rust being hold for hours and being hang up in the process. Their associate emailed them (I was CC'd with the email) he never got any response.

On July 25, 2015, we feel wronged, an abuse of credit card charge by Hertz Mercur Rent a Car at Budapest Airport T2. I would like to sum up that it happened on my rented car. It is little long but reading any details you can figure out and understand because we feel wronged by Hertz Mercur Rent a Car. Saturday on 25th of July, I returned the car at car check area and before I and my husband had checked the car and it was perfect. At check area, the Hertz person checked the car carefully. He checked if there were some scratch on auto body (removing the dirty to see better). Checked outside the car – everything. Afterwards, he checked inside and tested also the engine sitting into driver seat.

Word to the wise!!! Do NOT rent a car from Hertz. Aside from them charging me for things they said they wouldn't, and not having ANY CARS in the class that I booked, I called them not even 30 minutes after I realized I left my Ray Bans in the rental. I KNOW FOR A FACT I left them in there, yet of course they were not found and I was even told that I did not leave them in the car. What? SMH. Of course they keep no logs as to what employees have come in contact with the car. Then they asked me to send a picture of me wearing the glasses cause they said they may have found them. So I did, and I got a call back from an employee who proceeded to tell me I was beautiful and try to actually get at me. Dead serious.

So my car breaks down in YREKA, CA and it's a very small town so they only had Dollar Car Rentals or Hertz. After speaking with them they told me they had a large sized SUV for my family of 5 and our stuff. We went down to their office and was handed a medium sized jeep. We didn't have a lot of time to debate on the vehicle so we all tried to make it work, but we could not fit any of our stuff in the car at all so we called roadside assistance after they hung up on us 20 times & they guaranteed us a large SUV in Sacramento, CA.

We reserved Chevy Equinox. Nothing close to that when we got there. We were given a Nissan Pathfinder. No GPS-No backup camera and 200 dollars more. Waited an hour for the transaction. Friends went to Enterprise at the same time and they got what they ordered and were done immediately! Stay away from THIS HERTZ!

Here's my thing, and mind you I don't generally write reviews but I feel the need to. If I reserve AND pay for something online, shouldn't it give me an accurate assessment of whether or not I'm approved before taking my $300??? Then when I go into the location, the rep tells me you're not approved for the vehicle and gives me the Equifax number to call to get my refund. After explaining to the rep that this is the number for the credit bureau, not customer service, he replies "oh, well it's online."

The day of my free rental using my points, I was unable to get a pickup to be able to rent the car. I usually pick up my rentals at the end of the day but today I needed to be at the DMV by 4:30 and the agent was already an hour late and couldn't be reached by text so I had to cancel the DMV and call to get my points returned and was treated very rudely by the rewards customer service rep... Unacceptable behavior when it's Hertz's fault they don't have enough staff to pick up people.

I had a confirmed reservation for a full-size car at Hertz rental in Union City Georgia. I booked my reservation with arrival time of 3 PM, space when I was running late, I placed a courtesy call to inform them that I was running late but on my way and will be there in 20 minutes. They confirmed and said OK. When I arrived I was told that the person next to me "being serviced" was given my car because we have the same last name and they service in the first come first serve basis. Seriously? What was the point of making a reservation? And that they had no other car only a Focus. There is no way you can fit four adults in the Ford focus comfortably and for a week! This location offered no decent solution to dis-honoring my confirmed reservation. The agent had no care in the world for this situation. The branch manager stated that they're having issues getting cars all month from the airport (not my fault if I had a confirmed reservation).

My son who is active military, came home on leave for 5 days, before having to leave for overseas. Hertz charged him a $200 deposit for an economy car, THEN charged another $600 on his credit card before he even took the car back. He TRIED to obtain a correction at the airport when he turned the car in, but they gave him the runaround and he finally gave up because he would have missed his flight. Hertz must know that these military guys are prime targets to scam because they often are on the move and/or overseas (Protecting YOUR country). Military, and everyone else, do NOT patronize Hertz! They WILL rip you off!

Hertz San Antonio airport our accepts a reservation, same day. They take us through check in to then tell us there's a 5 person waitlist. They could have not accepted the reservation.

We rented a vehicle weeks in advance that was supposed to be picked up at 5:30PM at Hertz in Waltham, MA (High St). Arrived early at 4:45PM and other customers outside unable to get in. Sign said "back at 5:25." At about 6:20PM the two rental agents finally arrived and I say two with both having left office closed and no explanation (office hours are to 6PM). By the time I got vehicle it was past 6:35PM. The people ahead of me were complaining about terrible vehicle being returned. They eventually gave me my vehicle but vacuumed floor first. The only explanation I got was when I asked how to start it with that push button.