Hertz Reviews

I made reservations to have a compact car, Corolla or comparable, for given dates. When I checked in for reservation, I was directed to Kiosk. I did not request an upgrade, but did apparently receive one. Oftentimes when I have rented, I do not get the exact car requested and I am okay with that. I had no intention of spending an extra $253 for an upgrade. I did not request it, but apparently, the sales representative gave it to me. I thought I was agreeing to a comparable car and thought I was paying on balance of what was owed for my reservation.

I am disappointed with the customer service my wife and I have received thus far in that I have been merely told "you signed for it" without any attempt to understand that this was a misunderstanding and unfair practice to ensure customers completely understand that they are about to pay an exorbitant amount more than originally agreed to. I paid an additional $30 a day for a Subaru!? I would have preferred the car I reserved. Another problem was the fuel charge. I was told by this same representative that I would only pay for the amount of fuel to fill the tank at a fair per gallon price. I specifically asked this because I normally top off tank before returning. This was blatant misrepresentation in that I returned the tank more than half full and got charged for a full tank of gas.

Last is a charge for toll. I never went through a single toll which my wife and in-laws who were with me the entire trip are witness too. I located the said toll plaza that we were charged for on Google maps and it is not possible that we would have gone through that toll plaza. I have rented cars from many different companies and I thought Hertz was reputable. But based on this experience, I can only inform my co-workers, friends and family to stay far away from your company.

Their customer service did not even try to understand or reason with regard to any of these issues.

I asked why the SD and he said, "So we know we get the car back." I told him that I never had an SD plus the cost of the car done that way before from either Enterprise or Avis. The more I questioned him the more aggravated he became. I picked the car up at 0730 so I returned it at 0730 on a Sat. where they don't open until 0900. It would have been courteous of the CS person to point that out. I left the keys with a car dealer salesperson and we left at 0800. I called Hertz at 0900 Sat. and talked to the mgr. I told him I brought him a 1/2 tank of gas so he owed me $34 credit. He said no, that if I wanted a refund, I should have filled it up and then they would have credited me but since I left 1/2 tank he couldn't do anything.

So I gave them, basically, $68 for a 1/2 tank of gas. He made no apologies for anything the CS teenager told us which was totally incorrect. So don't rent from Hertz. They don't care about you, only the money. My $200 confirmation was worthless. I will never rent from Hertz again. This mgr. made no apologies and for a mere $34 could have saved a customer. Also, my extra days quoted on my confirmation were $26 and Hertz charged me $28.

I asked for the location manager but was told he was not on duty and was directed to **. I asked ** why the location was so poorly prepared and he told me, "We can't hire people." In today's economy, that is patently absurd! If Hertz were the low cost provider, then there might be justification for such poor service, but it is not as you well know. While three agents dealt with the problem, ** remained out of sight. Why hasn't he been trained either to do check-outs or told in the situations like I experienced "to get out to the counter"?

Years ago, I was an Assistant General Counsel at Avis. I know the issues around rental agencies. I also know the profits earned on Insurance and pre-sold gas. More time spent on service and not selling high-profit items would go a long way towards keeping customers.

I expect this complaint and those from others that had my experience will go unaddressed (it has) and will be pleasantly surprised if I receive a response with an explanation of how Hertz intends to correct this problem. I might add that Hertz 1 is not an acceptable solution as it didn't work for me this time nor are the slick Live Event kiosks since all but two at the location were not working. You've got an opportunity to fix this situation. Don't waste it.

When I turned the car in, I mentioned in a nice way the issues I had with the car and was met with an attitude and the fact there was a tiny chip in the front window and did I have it noted when I checked it out. I said it wasn't as big as the other issues and no I hadn't noticed the tiny chip. It looked like a piece of dirt and didn't even show in a picture. She wanted me to sign for responsibility and I declined. She got really pissy with me. This ruined my trip back. I called my credit card company because they pre-authorized a $200 amount in case I turned the car in empty. They want to charge $10 a gallon to fill the car up! What a disappointing experience with Hertz. I called customer service. I will post a follow up.

This is a scam: (1) They charged for more fuel than the tank would hold if the car was towed in out of fuel; (2) If I hadn't filled it, I should have been charged $35.57, not more, then $37.00 if it used that much in 3 miles; and (3) I did fill it. They have charged my card. I've sent the bill and the rental agreement to them by fax on 04/03/2013. Today I called again and was informed the 800 fax number hasn't been in service for 2 months (I was given the number when I called them on the 3rd). I've resent the paperworks and now I wait. I feel that this is intentional and it has cost many consumers a lot of money.

I received the printout for $542 and I returned to the office with questions about the charges. Sheila had a puzzled look and asked if there was a problem. I said there was a problem and began to inquire how my rental increased 500% in cost. She never apologized or offered an explanation for the mistake and agreed with my request for cancellation, while moving my paperwork to side, stating the manager will handle it soon. Hertz said the charges were cancelled, but after 12 hours, my card account still showed a $742 charge for a rental that was never taken. I then called Hertz corporate to have them process the cancellation so that my bank can verify the rental has cancelled. Without the release of this charge, I don't have access to my card account nor can I secure another rental.

This has been the most disturbing situation I have had with Hertz in my 50+ rentals. I asked the manager Jackie why the associate would not explain the charges prior to finalizing my reservation. She offered no explanation and told me to contact customer service. I do hope this is not a consistent response from Hertz with regard to billing and/or ethical issues with their employees.

When we got to the other location, they did not have any cars! So we waited! They did not want to find us one, but the manager said they have to honor it because we had a reservation so we waited! One came in filthy dirty. They filled it up and gave us that one. So to sum it up, we bought Hertz insurance; lost an hour travel time; and spent $40.00 on a cab ride! It was not Hotwire's fault. If Hertz is going to let Hotwire rent out their cars, they need to honor them with the same things they offer anyone else!

I am not very satisfied with Hertz and will make sure my rentals are from somewhere else. I'm still going to use Hotwire. Just make sure it's not Hertz! PS: Hertz said why would they save a car for a reservation that is $51.00 a day when they could rent it for $165.00 a day.

I rented in March of 2013 from the same place. I am a Hertz Gold Member, with a reservation and get to the rental place on a Tuesday at 11:00 am, and I was told it would be 25 to 30 minutes before I will have a car. How can I have a reservation but no car? That place is a joke and whoever manages it should be fired on the spot as the manager never came out to address me and no apology by anyone was ever given. I would not ever rent from Hertz as I will not be giving them any more of my hard-earned money.

I had my daughter with me and two grandchildren and no car! Everything was sold out due to Nascar week and so were all other rental companies in the airport. I called Enterprise outside of Airport and was able to pick up a car for the price of $550 for one week. The prices were inflated because of Nascar and the fact that I had no prior reservation. I will never ever use Hertz and I will stay with Enterprise! I've had seamless experience with them and good service to boot! I paid double but that was not their fault. If I would have canceled reservation with Hertz, our vacation to see family would have been off to a good start. Lesson learned!

Like I said, I prepaid and pre-registered for this vehicle where I already indicated no additional insurance was needed. As stated, my "service representative (they need new ones in Las Vegas)" asked me if I wanted additional insurance at least 4 times. After telling him 4 times no, he followed up by asking me if I had called my insurance company to pre-arrange the insurance. I could go on and on, but I think I have made my point. Hertz at the Las Vegas airport is a place you want to avoid.

I recently rented from Hertz UK at London Heathrow. For the very first time at this location, I actually got the car that I had requested, so I was pretty pleased. On return, as usual I filled up at the petrol station located near the drop off location and returned the car. The waiting staff received the vehicle, checked everything over and issued me my final receipt saying, "This is your final total," which was exactly the same as the original agreement.

On my return to Canada, I received my credit card statement to see that the amount charged was very different from the final receipt I had received from the Hertz staff. I emailed Hertz and finally received a response 2 weeks later, stating that it was for fuel and that I hadn't returned the car full. I know I did. Their staff recorded that I did, but someone sitting in an office somewhere in no man’s land says I didn't.

What control do I have over the vehicle and its fuel level, after it has been returned and a final receipt issued? If Hertz is not going to recognize their own final receipts, what is the point in issuing them or having the staff to issue them? If a loyal Gold member is treated in this fashion, what chance does a one-off renter stand? Nice to see that Hertz has not responded on this site to one of the complainants. Speaks volumes about the company.

Today, I went to my bank and Hertz had hacked out of my checking account $369 - overdrawing my account. I now have a negative balance of $286 that I cannot pay. They have ruined my Easter & I called very pissed. They also charged me for 1 week longer than I had the car. I was shocked because I turned in the car the morning I picked up my car at the body shop. I worked really hard to make sure I had the money for the hold, so I could rent the Hertz rental. I want my money back from them.

Scott explained that there was nothing he could offer me. There was no compensation provided. He could not offer to get a rental or compensate a rental from another company, as there were none in the area. He also admitted that there were people who made reservations after me and were provided vehicles earlier in the day. I let him know that I would write reviews and post this story on Facebook, Linked In, and Instagram. He said that I was welcome to do that. He was in a really bad situation, a job/company that does not respect its customers or its reputation and does not provide its agents with discretionary decision making powers to make a bad situation right.

If you do business with Hertz, you will get hurt in return. I suggest finding a company or a program other than Hertz that will honor their reservations - even if there is premium pricing. Hertz not honoring their obligations has cost us more than I know how to account for. Tell your friends, neighbors, family, and company about the lack of respect Hertz has for their customers and their lack of responsibility. Hertz is bad business for everyone.

I finally spoke to a reasonable person on Feb. 1, 2013, who assured me that they were waiting for information from the office in Italy and I would be refunded as soon as they heard. I made the point that their agent there had seemed very disorganized; it seemed unfair that if she failed to respond, I would never be refunded. I was told that if they didn't get a response within seven days, Hertz would simply give me the money I was owed. The person I spoke to assured me that she was typing all this into my record so that I wouldn't have to explain it all again. I was hopeful.

However, as on every previous occasion, when Hertz say they'll get back to you, they never do. I heard nothing. I waited two weeks. I rang again today and the ill-mannered person on the other end of the phone said he had no record of the previous conversation. I said that I had literally heard her typing as she spoke to me. He denied there was anything on my record more recent than January 4 and he read out to me a previous response, which was incorrect and had willfully misunderstood the nature of my complaint. He said that I was not owed the money at all and I am back to square one. Hertz took my money, assured me I would be refunded and now refuse to even acknowledge that I am owed anything at all.

When I pointed out that we had insurance and that covered us, she ignored me and persisted and persisted with statements of "If you are in an accident, we will charge you for every day the car is in the shop. If the car is stolen, that is thousands of dollars you will owe us. Your insurance will find it very difficult in Nevada to claim from the other driver. You will be sorry because when it rains in Las Vegas, people don't know how to drive." Then came the waiver document and the doomsday statements repeated as I refused again to accept the optional insurance. What a way to start our vacation. She almost threw the contract at me. You need to do something about your customer service. I realize that selling me the optional insurance would have more than made up for the difference in the Hotwire rate. The Nissan Versa was perfectly adequate for us and our luggage. I hope there are no holds on the obligatory credit card deposit as I have read the nightmare stories of other unfortunate customers.

I called the number I had previously spoke to Jim on, and I spoke to a Bridgett who started laughing and placed me on hold to get her composure. She informed me that I'd have to wait until Monday to take up my complaint with the Clarksville location. Why the runaround? I have yet to feel like anybody cares about me as the consumer! Now, I have not only wasted time but gas.

I waited till the 14th (three days later) and called their customer service line back and got someone who was rude and said because I was still renting the car, she couldn't put any notes in the account. I finally found the number for the Corporate Relations department. I called them and asked for a manager. They wouldn't get me one. The lady took down my information. When I asked if I would get a call back from a Corporate Customer Service Manager, she said no, she would get the area manager to call for the Houston area. I'm still waiting on that call.

Did I mention I am a Hertz Gold member? Not that it should have any bearing, they should provide excellent customer service to everyone. I will never rent from them again. To think this all could have been avoided if they had good customer care and took care of their vehicles and their customers.

In short, I was not able to get a car from Hertz or any other company on the eve of a major holiday in an airport that was nearly vacant. My elderly father, whom I was coming to visit and rarely ever drives at night, had to drive 1 1/2 hours and arrived at 10:30PM to rescue me. This lack of service and poor planning by an industry leader like Hertz is completely inexcusable. I called 3 different customer service phone numbers to file a complaint and finally gave up as I kept getting in an endless loop of prompts leading nowhere. A friend finally helped me by getting a response through Twitter and suggested I file this online complaint.

A couple of days later after I returned to Massachusetts, I found out that I have been charged with additional $240.42. Besides the $54 upgrade, I was also charged all these optional services I was never aware of. So, I ended up paying $178.52 plus the upgrade of $240.42. I called the Customer Relationship and they transferred me back and forth, first to Denver Hertz car rental. The Denver car rental transferred me to Billing, and then the Billing service transferred me back to the Customer Relationship. Eventually, they said that since I signed the form, they refused to give me a refund. The guy who handled my upgrade didn't do an honest business.

My recommendation is, try everything to avoid Hertz car rental. If you have to, don't trust everything they say. Arrive one hour early and read everything before you sign!

The funny thing is the violation supposedly took place 30 miles from Hertz rental. There is a 20-minute time gap from the time of citation to return. How is it that someone can drive from the beach to Glendale in 20 minutes on a weekday during rush hour? These people are stupid. I Google Mapped the location of citation. Thanks to street view, there is no red curb. It's a residential area. Ridiculous! Beware people. These companies are out to get rich at your expense, time and frustration.

These behaviors indicate to me that your core values/ethics need to be revisited as your customers will surely go elsewhere, in droves. A quick response will be appreciated as I need to get a warning issued to others as quickly as possible.

When I called Hertz national and local office, they both denied responsibility and sent me to Priceline.com to resolve the charge. I'm very disappointed with Hertz's service and probably will not rent from them anymore. My suggestion to others is when returning a Hertz car, make sure you get an official receipt from them even when there's nobody there to give you one. Hertz said you can call their service number to get a confirmation if needed when nobody's there or walk over the airport counter to demand a receipt.

Apparently it was a scuff mark which had been there for a while and due to the car being dirty, was noticeable. But the car had not been washed when we collected it due to it not being ready, so it could have been there before. With all the rush when we arrived for our holiday, we didn't check the vehicle and took their word for it being okay. When I arrived home, I contacted Hertz by email with my complaint and a copy of our hire agreement and receipt showing the charges. It took 3 weeks for a response to come through. They advised that they had been in touch with Cyprus and we had not been charged for any damage. As there are no contact numbers, I had to reply via the standard email again asking why they were talking to Cyprus when we went to Portugal. I again sent a copy of the hire agreement and highlighted the charges.

I got a response 6 weeks later advising they had confirmation from Portugal that there was damage to the back bumper. I again had to reply via the email system, advising that we have paperwork stating it was the front bumper and quite honestly, they obviously have no idea what they are talking about. I had another reply today, after another 5 weeks, saying it was the back bumper and no refund would be given. I am at a loss on what to do. It's me against a massive company. They don't care how they treat me. They have taken my money and refused to give it back. This goes way beyond getting my money back. This is about principle and standing up to this bullying company. Can you please advise me what I should do next? Thanks.

We duly arrived at 1600, and then there seemed to be a problem with the paperwork. The Hertz lady kept pulling things up on her computer for a long time, and during this period, other clients also arrived to collect their bookings. I could see them getting annoyed at the long delay, but there was nothing we could do to assist. She eventually advised me that I would have to pay another EUR1892.59 (I still have the document with this amount in her writing). In the end, we agreed to let her deal with her other customers until she could sort out our booking.

Obviously, I was not happy with this situation and rang Auto-Europe in Australia to seek clarification. I was then transferred to someone in America who assured me that the amount paid in Australia covered the hire. There would be an additional charge of EUR315 when the car was surrendered to cover the one-way cost (another company only wanted to charge me EUR120). When I got back to the lady, she checked the Hertz reservation number, and then agreed that there was nothing more to be paid. This episode took an hour, and we eventually got the car, an Audi A4 (license plate **), just before 1700.

When I drove off, I noticed a warning light on the dashboard that indicated it was something to do with the tires, but when I went back to the office, it had already closed. So the next afternoon, we set off on our travels. On the Monday, I found a service station and had the tire pressures checked, as they were supposed to be about 2.4 bar. One front tire was 3.0 and the other 1.0. Both rear tires were 2.4. I was most annoyed at this as I consider this to be a potentially dangerous situation, particularly as we’re traveling on the open road and at speed.

On 19 Jun, while we were visiting a museum in Mulhouse, we received a call from a lady in Hertz who spoke excitedly - something about the car and a problem. Although my wife speaks some French, she couldn't really understand what the problem was. I tried in English, but we still couldn't pick up what the concern was. Eventually, we said we would try and find a Hertz dealer and find out what it was all about. After the museum, I set off to a railway station to find a dealer, but there wasn't one. We rang the help line, and the man said he would make inquiries. After some time, he rang back to say we should go to the local airport and see the Hertz office there.

We had planned to head north that afternoon to visit a particular area; however, the airport was south (Basel/Mulhouse) and 23 km away! When we found the office and inquired as to what was the problem, we were advised that Hertz wished to return the car for a trade-in. I was also asked if I had filled the tank with fuel for this return. I admit to getting annoyed at this point and told them that the tank was not filled as I was there at some inconvenience to myself to find out what the situation was; also, that they have no right to give me a car that they wanted returned purely for their own commercial interests. More importantly, there was no excuse for handing over a car that I considered was in a dangerous state. They said they wanted to replace the car with another, a Peugeot 508 (which had done a higher mileage than the Audi), and they would excuse me the fuel bill. Having spoiled our plans for the day, we set off back to our accommodation.

The next afternoon, we had crossed into Germany and were enjoying the sites of the Black Forest when we received another phone call from Hertz with a man telling us that we had to return the car back to Mulhouse in France. He was insistent, but I made it perfectly clear to him that I had had enough and under no circumstances was this car returning to France and that I was continuing on with our travels regardless. Because of my wife's hospitalization, I was not able to return the car to Frankfurt, but arranged with a local Hertz dealer in Hannover to hand over the car on 2 Jul 2012. On our arrival home, we then found that Hertz had charged another five days rental plus insurance and tax. After contacting Auto Europe Customer Service and after many emails over a period of several weeks to your company from them, our money was eventually refunded. Overall, it was a most unsatisfactory experience with Hertz.

Apparently, the corporate contract between Hertz and my company, which I signed, has a one-way rental policy that incurs a mileage charge. This was never reflected anywhere on my rental agreement and certainly not reflected on the estimate given at the returning location! The only way I was able to get Hertz to respond at all was to file a BBB complaint and they just said the same thing when I was told a manager would call me back - that the contractual agreement stands as is and they're not responsible for what the returning location said or did because the returning location is not a corporate location.

If it were on my rental agreement or if I had been told an amount anywhere close to the actual total, it would be one thing. If I had known, I would have just driven the car back. The lack of caring from Hertz is unbelievable. If the bad estimate was given by mistake, they should be willing to make amends. The only other option besides it being a mistake is intentional fraudulent billing practices. You can make your own guess as to which it was, Hertz has already convinced me which of the two it is.

It is the owner's policy as a private agent. My issue is that I have had many friends rent from this location in the past and near present. This issue of presenting personal insurance has never come up with all of my friends and colleagues that have rented from this location. Unless the general manager was hired most recently, she was not being honest about the policy or choosing to enforce it at will to create barriers for certain individuals for whatever reason that may be. I guess my only point is that if it is policy, it should be written somewhere so that all individuals can get equal and fair treatment.

Arriving at Columbus after driving all night, we turned in the car and were charged $377, $77 more than what corporate told us. We tried to question the charges and the lie given to us about this being a Hotwire charge, and we're told very bluntly that Hertz was made up of independent franchise owners and they can charge what they want if the car is not returned back to where it was rented. I was always willing to pay a drop-off fee, but I wanted answers why they blamed Hotwire and why so much and why $77 more than quoted. I also really think it is unethical to do this knowing that we did not have a choice because of the hurricane, knowing that we could not return the car during the hurricane, thus making us pay the new "extended rate" because the airport was closed.

At home, I looked at my bank statement online and saw a charge from Hertz Oklahoma City for $301! I thought someone had done fraud on my card! It caused me to be overdrawn and my bank charged me a $35 overdraft fee! I had just paid $102 at the Denver Airport for the rental. Immediately, I called four different numbers and all said Hertz is open only M-F. I called all the local Hertz places in Minneapolis but they were all closed. The recording said I could go online and get my problem solved there. But Hertz online has no place to enter a question or concern!

I finally got an answer at the Denver Airport Hertz office, but was put on hold numerous times and for great lengths of time. I was told to hold for a manager named Angela, but she never came to the phone. The original woman said, "Oh, I sympathize with you, but you should have known there is a $200 hold charge at time of pick-up.” No, I didn't know. No one told me at the time of rental. No one told me at the time of pick-up, and my paperwork showed nothing like that.

Now, my car is still sitting at my airport and I'll have to take time off of work tomorrow to take a taxi (another $50) to get it. And I'll be paying another full day of parking lot charges by the time I get there! I was assured that the $200 charge could be reversed on my bank statement at 2 a.m. If you want new members, I'd suggest letting us know ahead of time that you charge the rental ahead of time and add a hold fee. That was my first and last Hertz rental and everyone I know will hear about my complaint.

He took all the info and "said" he was submitting it for the credit. Because the representative handled it so well, I really showed my appreciation and even gave a very nice review for that location when I received the Hertz survey because it was handled so well. Well, unfortunately, I spoke too quick. I waited the 30+ days for the credit to post and it still did not post. I called the location and was informed that no credit ever was issued. I couldn't believe it! So the System Branch Manager said he would send it and it should be received in 7-10 days. 7-10 days; still no credit. At this point, I just went directly to Hertz Customer Service and explained the situation. The representative issued the credit right then and it was posted on my credit card within a few days.

After speaking with Hertz, they said that the invoices we received were for Hertz administrative fees to supply the Italian authorities with our contact information. We haven't actually received the parking violation notices from the Italian authorities (even though they occurred 6 months ago). Hertz executive customer service was no help. They wouldn't give me any information to contact the Italian authorities - no contact info, no reference information, etc. The hotel won't take responsibility without seeing the invoices from the government, and I can't get the information from the Italian government because Hertz won't give me what I need to get the information. Basically, I'm stuck with three bills from Hertz for admin fees and (eventually) another three bills from the Italian government. Based on my experience, I won't use Hertz in Italy ever again.

I then saw a Fiat 500 which is a small car for sure. I asked him, "Can you give me a Fiat 500?" Since a Fiat 500 is too small, he could not say it's a full size. He said, "It needs to be clean." I said, "It's okay with me. You don't have to clean it. It's not messy." He said, "It's a policy." I asked how long it was going to take and I got an answer of 30 minutes (I rent cars a lot; when they don't have a car ready, they always say to the customer it will be right there after a wash or something like 5 to 10 minutes. Never will you hear 30 minutes unless in my situation; he desperately wanted me to take Jetta). I didn't argue much since it was going towards the wash area.

With no option, I went to check the Jetta for any damage and after everything was set, I went to their office for some question. As I was moving out, I saw the Fiat 500 was ready after the wash. It took only about 10 minutes contrary to the 30 minutes that he said. I went inside the counter and asked if I could switch the car since the Fiat 500 was ready. He said, "Let me check." Check what? There was one more customer in the counter. I may have spent like 40 minutes in that location and they were the only next customer after me. It was clear to me that they were not busy; they just lied.

The other guy was assisting the customer who just stepped in and I heard, "We have a mid-size and a full size car, which one do you want?" I swear I am always polite and it really takes a lot to ** me and the guy who went to check the Fiat came in and said, "it needs a maintenance." That was too much for me. I said to him, "What problem do you have with me? I thought I was being very nice to you. Why are you acting so different? You said the Accent is a full size car and I have to pay extra for the Accent; that's a lie and no one will buy that. Now the Fiat needs maintenance? He (showing the other sales guy) just offered a midsize sedan to his customer and you said me that you don't have any?"

The other guy was a manager and he ran something in his computer and showed me to prove that Fiat 500 needs maintenance. I didn't care to see what the other guy was trying to show me. It's his computer and he can show me anything he like. I asked the other guy, "How can you prove me that Hyundai Accent is a bigger car than Volkswagen Jetta." He said, "The Accent is a same size car," but he couldn't give me that because the Accent needed maintenance too. I laughed at them wondering if Hertz is a rental location or a auto shop. I didn't ask him why he said there was no midsize car available when you just offered them a midsize car (I thought this would be rude to the customer who was about to rent that car).

I had no option; I was doing a one-way rental to the airport and I was already getting late. I said, "Thank you," and left. There was no point arguing. I had to rent today but in the future, I will never go to that location again even if I have to pay double to rent from Enterprise or any other rental company and yes, I will cancel that Hertz Gold card - it's better saving 60 dollar a year. My whole point is not to prove Hertz is bad as a company. They are wonderful. That's why I paid to be a Hertz gold member. I moved to Memphis and the Hertz location and their employee closest to my house is a **. I will definitely not go to this location again.

I called and they said that I should see a refund in my account in the next few days. This was over a month ago. I called back every week informing them that I want my money back and they kept on saying that I will have it back in my account by the following Wednesday. I've read consumer reports online and other customers have experienced the same problem. I am unhappy with their service and I feel like they will not give my money back.

In hindsight, I shouldn't have accepted the truck because of a sizable difference in price. But given it was all they had, I put mission first and took the truck to meet a responsibility on my orders to shuttle myself and three other students during a course at Ft Bliss. The difference in price, $958.26 compared to the $522.92 allotted for a compact car. The manager at the El Paso Airport Hertz said he would credit the $435.34 difference on my credit card. However, I am not confident this is going to happen. Is there a way to hold the Hertz Car Rental to the contracted price with the military given it ostensibly broke contract by not having a compact car when I arrived? Thanks!

When we arrived at the Hertz office at Heathrow Airport, I asked **, the customer service representative, if the insurance was included. ** responded, "sure, sure, sure." However, he seemed more interested in upgrading us than answering my question. We asked if my husband could be put on as an additional driver and ** said there would be a fee of nine pounds per day. Since my husband was not comfortable driving on the left, we decided not to pay the additional fee.

Before I signed the receipt, I asked if my husband should sign since it was his credit card or whether I should sign. ** said that I should sign since I was the driver. On signing, I noted that the CDW, TP and PI were, "declined". I asked why the form said "declined" because we wanted the coverage and ** said that the insurance was covered by my husband's AAA card and was separate from Hertz's insurance. When we went out to the car, I asked if we needed to check the car for damage and he said, no that the insurance covered any damage, so it was not necessary.

Murphy's Law, I scratched the rental car against a metal post trying to reverse out of a parking lot. When we returned the car to Hertz, we were told that the damage was not covered and the estimated charges would be 657.70 GBP, approximately $1,025.00. The damages were charged to my husband's credit card.

To prevent this from happening to someone else, I contacted Hertz and AAA. This problem could potentially cost someone the price of a new car. Imagine my surprise when I received a letter from Dayna **, Oklahoma City customer service representative stating, "Hertz company records are confidential and are not available to the public." Ms. ** enclosed two $25 coupons for future Hertz rentals. AAA (Sharon **) backed up Hertz's policy and offered me 50% off my next membership. Seriously, why would I ever use either company again?

On Sept. 10, I placed a complaint in Hertz website. Today, Sept. 20, I called Hertz USA and their answer was they would answer me when they read the complaint; it would take them a long time for that. He, Mr. **, could not tell me if it will be in a month or 3. Today, I called Amex, placed a charge back and a complaint for Hertz as I had over $170 of extra charges because of Hertz. Plus, I did not find any GPS that I did order from Hertz and got lost many times in Italy. Do not rent with Hertz in Europe. Be careful.

The Peugeot 5008 Wagon was not clean (interior nor the exterior), it was not gassed up to full tank, and it had a broken a seat belt on the right back seat. At first, the parking attendant tried to convince me that it is okay and they always fill up the car; and only after spending 5 minutes with the attendant, he finally took a look at the gas on the gas meter and penciled in to 7/8 tank. I went back to the Hertz Rental Office about the written changes, and if this is acceptable returning the vehicle at the airport. I was told by that this is fine and she even told me that I need not refill the gas as I have an option to buy gas from Hertz at 1.699 per liter. I was also pre-charged for a full tank of diesel. For the record, the Peugeot 5008 Wagon has a 60-liter tank; 1/8 is thereby 7.5 litters, or 12.74 Euros plus VAT. Or, when I returned the car with a 3/8 tank, I should only have to pay Hertz half tank, or about 50.97 Euros plus tax.

When I dropped off the car at the airport, at first, the parking attendant would not want to refund any money. After spending another 10 minutes there, he directed me to their Car Return Rental Office; there, Hertz was going to give me back 5 Euros. I told that that if the gas tank holds 60 liters of diesel, I should be getting back 12.74 Euros plus VAT for each 1/8 tank; and that is, a total of 50.97 plus VAT. Hertz then tried to tell me that this is in the contract, and that I have accepted their gas price contract, and only wanted to give me back 10 Euros since the gas tank was not full when I picked up the car. Hertz denied to refund the diesel that I have inside, the remaining 3/8 tank. He continued to say that if they are going to top up the remaining tank, it would cost me 514.95 Euros. This was certainly not what was told the day when I got the car, as the contract clearly stated that I am only paying 1.699 per liter.

The attendant told me if I have any complaint, I have to take it up with Customer Service, calling +39-02-69430019. I have a plane to catch and since it appeared to be going nowhere, I told the attendant that I will take this up with Expedia and their head office, and left. I booked this trip to go on holiday with my two teenage daughters through Expedia, from air, to car rental, and most of the hotels. Everything would have worked out perfect, if not for the Stay Inn (in Rome closed to the Spanish Steps), which we have posted our remarks on Expedia already. Now, I have to deal with this kind of matter renting from Worldwide Car Rental Company. We are very, very disappointed with Hertz.

So, according to Hertz (I confirmed this with the person I talked with; her employee number is **), the receipt one gets when he/she drops off the car does not mean anything; they will determine at a later time ( in my case in a week) how much fuel was in the vehicle and if there was any damage. With the fuel it is a relatively low risk, but if they try to collect money from me or the insurance for any damage they discover after the car was handed over to them, it could become costly. I think it is extremely risky to rent cars from this company. I thought once I get a receipt from them, then that could be proof indicating the condition, fuel level, mileage of the car. Apparently, it is not the case.

That was three weeks ago, and no credit has appeared. I called Hertz today and they told me it takes them 40 days to get to an email. I asked if they would be refunding me the interest I was paying on the false charge and the associate transferred me to "Hold Hell.” I have rented from Hertz for many years, but will never rent from them again. In fact, I will have three rental opportunities in the next two months and will be making my reservations with another rental company. I have also read multiple accounts of Hertz charging customers for gas after the fact, when indeed the car was returned with a full tank. This is horrible!

I find this to be abusive after a long day of travel and flight delays, as well. The Hertz employee told me that he would never get on I95 in one of those small cars, that they were unsafe to drive and that I should upgrade or go on a waiting list. After a protracted period of silence, he quickly wrapped up the paperwork and told me that he had gotten me into a Sentra for no extra fees. I made certain that I asked him about the $56.86 charge for gasoline that was noted on the paperwork, and he told me that if I did not fill the tank, it would go on my credit card.

I again asked the service guy when I dropped the car off and he told me the same thing. And that since I had filled the tank, the car passed inspection and that I would be charged nothing. I now have a charge for $56.86 for August 22, the day I dropped off the car. I want the fees erased from my credit card. I will never do business with Hertz again! The whole experience left me humiliated, as my traveling companion was a best-selling author whom I was shepherding to a convention.

I spoke with a representative named Jennifer, who told me that the money would be refunded back in a few business days. Now it has been 1 week and I still have not received any refund. When I called to ask for my money back, Hertz representative mentioned that this is an ongoing issue and that there is nothing they can do. The soonest I can get my money can be at least 1 month from now. He was very rude on the phone and instead of apologizing, he hung up on me. I called back to speak to the manager, but the manager was not present. I already made a major complaint to the Better Business Bureau and they will be following up on this with the company.

I never rented from Hertz before. I usually go with Budget and there has never been any problems with them. After going through the stress with this company, I would like to let everybody out there know to please not rent from Hertz. They will take your money without your consent after you rent and will treat your very poorly. One representative hung up on me when I made the complaint and did not apologize. Very bad customer service.

Then, she asked if we wanted to prepay for fuel at $3.99 per gallon. My friend and I discussed it and we decided that $3.99 is okay and we would just fill it up if we found a gas station on the way back that had a lower price. When we got the car, it was a Chevy Cruze, not a mini-SUV; but since it was a free rental anyway and we've been waiting a while before we got the car, we just shrugged it off. On the way back, we drove by New Jersey and saw a gas station along the highway that sold gas for $3.65, so we refilled the tank and paid $12 as we used barely 1/4 of the tank.

I dropped my friend off at the train station and then I returned the car at the same location. When I got the receipt, I saw that I was charged almost $100, even though I used a free rental day coupon and was only supposed to pay for taxes and insurance. I looked at the details and saw that there was an additional charge of $57. I asked the woman at the counter (it was a different woman) what that was for and she said that I prepaid for gas, which was at $3.99 per gallon and it had a full tank.

Now, that wasn't how it was explained to us. There was no mention by the woman who processed our rental that we would be paying for the full tank and no advice to return it empty. She just told us that it was going to be $3.99 per gallon and we understood it to mean that they would refuel and charge us for the gas that we used. We were definitely not informed that they'd be charging us for the full tank and they did not advice us to return it empty!

When I told the woman this, she turned to her co-worker and told her that she was not dealing with this and she left. Her co-worker told me that since I used 120 miles, I have to pay for the full tank of gas - $57! - on a car that I returned with the gas gauge on full! I tried to argue, but they just left me alone and I was left there waiting for a few minutes. Then, the second woman came back and told me that they'll process a coupon for me to return the $12 I paid for gas. I was so mad I couldn't speak! What a bunch of rude scammers! I'm never ever going to use Hertz again!

After seeing this charge, I called Hertz. I was on hold for an hour and 10 minutes. When I finally got to speak to someone, she could care less about my wait. When I told her what I was calling about, she told me their computers were down and she would not be able to help me. I told her I wanted to speak to a manager; she said there was no one available. I told her after waiting on hold for an hour and 10 minutes, I was not going to call back. She told me someone would be in touch with me the next day. No one ever called. I then took it upon myself to dispute the charge with my credit card company. When my credit card company sent me a copy of my contract, I was appalled to see that my signature had been forged. I am still working on the dispute with my credit card but I will never rent from Hertz again.

When I asked if there was any way to get a non-biased second opinion, he simply stated that there was not - period. I told him at that time I would not be held responsible for the clutch or the cost of repair, that there was no way I had adversely affected that clutch in less than one day's drive. I went on further to explain that the car had not been shifting easily from the beginning; the engine would rev and the gears would grind even when the clutch was fully depressed. Nevertheless, upon review of my credit card statement several weeks after the incident (and without any sort of notification or explanation of this charge), there is a charge, I'm assuming for the clutch, in the amount of $1347.06. And a second additional charge of $398.67 for towing, gas for the original rental car (how am I supposed to put fuel in a non-functioning, defective car?), and many other taxes/fees.

There is absolutely no way I am responsible for that clutch failure having had the car for such a short amount of time. Incidentally, the replacement car that I drove all over Ireland for the rest of the week was fine. It would stand to reason that if I were responsible for burning out the clutch, the second car would have been affected as well. Sadly, this appears to be a very common type of business practice directed at foreign tourists by the rental car agencies in Ireland. There are numerous blogs and websites on the Internet that tell stories of this exact thing happening to other foreign tourists (primarily United States females!). I have written to the company, but the charges have yet to be refunded nor have I received a reply. I hope this keep others from making the same costly mistakes.

The man looked at me and said loudly, "Our system is down. I cannot give you anything." So I asked what my final charge would be. "Check on the internet," he said. I was disappointed and asked if there was anything I could see in hard copy, even handwritten. He said no, that he could not help me. The most annoying part was he was acting as though I was asking him for a favor. And he started raising his voice at me. Disappointed and helpless, I decided to leave. I used my phone to look up my reservation online, hoping to get a copy of the receipt. But my reservation number would not yield any results. I went back and when I explained that I wasn't able to track my reservation online to get a receipt, he started shouting at me. "This is not a perfect world, I cannot give you a receipt. Our system is down." I asked him to lower his voice and he told me to get out.

I asked to see a manager and he said there is no one available but him and another girl (also rude - I had seen her when I first went to pick up the car). So I asked him for his name; he gave me his initials. I said, "Is that your full name?" And he shouted yes. So I said I would not leave until I get a handwritten receipt. And he had the nerve to say he can't do that either. When I asked him if he had difficulty writing, he said he doesn't have a piece of paper to write on! I am simply horrified at the level of service provided here. I can't believe a staff member can get away with acting like this. I will not stop complaining about Hertz to the company itself and in websites such as this until I spread the word as much as possible.

I asked for it to be taken off and was told that was not possible without returning the car, re-renting it, and having another authorization placed on my account. Even then, the insurance charges from the first rental agreement would remain. I gave up. The only good thing that I can say is that Greg at the Nashville Airport location told me that if I needed to extend the rental into Tuesday, he would extend the weekend rate which cut the fourth day in half saving me $13 (was $26.49) although the insurance ended up costing me $111. Problem number 2: I was told by three different people throughout this process that banks are notified at midnight the day the car is returned, that authorization funds are able to be released. Although it is ultimately up to the bank to release the funds in accordance with their own policies and procedures, the notification to the bank to release the funds is not true.

I returned my rental on Tuesday, July 17th (today is July 20th). I called my bank this morning and was told that they had not received any such communication from Hertz (even though the lady that I spoke with at Hertz the day before said she was sending a request to release the authorization). I have already been charged for the rental and the bank has received no notification. The bank told me that all they needed was authorization to release the funds, but of course, that is not in Hertz's policy. What is the point in "releasing the funds at midnight" if the bank receives no notification whatsoever? The lady that I spoke with at Hertz said that banks usually release the funds immediately after the request has been sent, but Greg at the Nashville Airport location said that it's not in Hertz's policy to do that. So, I ask, who is right? Did she send it? Can she send it? Why is everyone not on the same page?

When a customer is told something, it needs to happen. If something is not possible, a customer should not be told that it is. All my bank needed was authorization to release the funds. After having been on the phone since 9:00 this morning and having two phones on my ear (one, Hertz, the other my bank), finally, I got the hold released. Good grief! Problem number 3: I was told that the rental would be closed out as of the night of July 17th. Apparently, after calling yet again, it was not. Therefore, yet another authorization was placed on my account. What? The interesting thing is, I was never told that if I needed to extend the rental, another authorization would be placed. I even told them, when I rented it on Friday and when I called back on Sunday, that I may need to extend it.

What I was told was that it would be an extra $41.24 for the extra day ($13.25+ $27.99 in insurance), no mention of another authorization just to extend the rental for a day. On top of that, the authorization wasn't placed until the day after I returned the car. Seriously? The original rental agreement went through on Monday, July 16th, although my vehicle was not ready yet. So, I returned the rental on Tuesday, July 17th, at the time that I picked up my vehicle. I was told this morning that the authorization wasn't placed until the 18th. Why not on the 17th which was the day the rental was extended, especially when the first authorization was placed at the time that I initially rented the car? Next issue: Fuel. When I called Hertz to tell them I was returning the car, I was asked if I was going to "top it off" or if I wanted to opt for the fuel charge.

I told the guy I was going to fill it up. He told me to leave the keys with the body shop and that Hertz would either get it that night or the next morning but that he would make sure to "close it out" that night so I would not be charged for another day (Side note: it was not "closed out" and that is when they placed another authorization on my account!). Back to the fuel, I filled the car up and was still charged a fuel surcharge of almost $30. So, I called again to inquire about it. I was told that the car was not full and that 2 gallons had to be put in to bring the tank to full. I don't know about anyone else, but every time I have ever "filled up", the pump puts as much gas as is safe into the tank of the car. It "shuts off" on its own when the tank is full, not with two gallons to spare. It was just above the "E" when I dropped it at the body shop, but, somehow, two gallons must have fallen out of the gas tank overnight.

I still ended up having to pay for the gas. I was told that I would only have to pay the $6.50 that it took to "fill it up" instead of the almost $30 I had already been charged. I still have yet to see the credit for the difference on my account. FYI, when you return something, most places credit you the next day, apparently, not Hertz. Last, but not the least, I was hung up on when trying to voice all of this in efforts to avoid it happening to someone else. Wow! Thanks, Hertz! Bottom line, from start to finish, it's the worst experience ever.

The manager called later on me and tried to put the blame on me stating that they checked in the car Tuesday in their system, and refused to help me or even check with his staff, if indeed they have checked the drop off box on Monday. The manager assumed that his staff didn’t make any mistake and I, the customer, am the one to blame. I have reminded him multiple times stating “I am the customer and I wouldn’t call you if the charges are correct.” This manager doesn’t know what the meaning of a customer is and that the customer might be right and that there might be a mistake on their part.

The customer service I have received from Hertz Halifax was absolutely terrible; the staff there does not use any words like “thank you” or “sorry.” I am sure they need lots of training on how to deal with customers. I called their customer service line and after waiting on the phone for over 30 minutes, the person who answered the phone said “Sorry I cannot help you.” At least she said sorry, which shows that she had received some training, but the fact that she said “I cannot help you”… wow, what an experience with Hertz! No wonder why they don’t have many locations around Halifax. So far, the customer service agent has provided me with an area manager’s phone number to call after I asked to get the head office email and how to contact them. I called their area manager who stated that she will look into the issue and call me back. Well I am not surprised, so far there’s no call back from them. If it was someone else not checking their bank, they easily would have been ripped off for the additional charges and lots of customers would really notice they have been overcharged.

Almost 500 miles and less than 24 hours later, we turned the car in at a Hertz rental where Julie inspected the car that we had just filled with of a tank of gas and I watched her write down the Hertz fuel code of 7! Six days later, as my daughter and I were on our way back to Fancy Gap in a vehicle we had borrowed from our pastor to pick up our trailer we had been forced to leave. We received an automated call from Hertz asking us when are we going to turn in the rented Escape. We immediately called the number provided and they did a little investigating and found the car. They then informed me that there would be a $139 fuel charge because we had turned in the car with an empty tank.

Three days and twelve phone calls later (Hertz never called us back even when they said they will), we now know that Hertz has actually reserved $600 on my credit card we think because they lost the car for six days. My credit card company has flagged my account because of the suspicious activity. Hertz headquarters in Oklahoma City will only take your phone number and an automated voice says Hertz will call you back in more than 30 minutes. Hertz is blaming me for all the problems because I expressed the desire to try to receive a discount, and I still don't know what they are going to charge for a rental car that wasn't even what it was supposed to be in the first place!

Hertz, if you're listening, I promise I will never rent a car from you again. If you will just let me out of the voicemail hell, finish this car rental transaction, and yes, I now firmly believe that Hertz owes me a discount!

Here's a clue Hertz, when you are upgrading people, instead of duping them into an upgrade, you should clearly state that "We have your full size car, but if you would like to upgrade to a nicer car, this is how much additional it will be." Learn some morals from the other rental companies, this is what they do. I will never be back to Hertz for any business.

Well, three days later, Hertz charged my card $100 for a no-show fee. This was on 6/26/2012. I've been trying to get my money back ever since. I have sent three emails, all with no response. And I have called Tim and the customer service number numerous times to no avail. I don't know what kind of people Hertz hires, but I can tell you they have no idea how to do their jobs. Tim actually asked me to have the people in Customer Service call him. Seriously? Today, he told me that there is nothing else he can do for me. There is one very important thing he can do for me - he can give me back the $100 that he wrongly charged my card! Hertz is the worst rental company ever! Do not rent from Hertz!

This was supposed to be a quick overnight trip because I had to be back at work the next morning. I had no way to get to the next location to pick up a car as my family had to work also. The result was that I missed 1.5 days of work and then was able to borrow their vehicle to come back to Denver. The manager at Parker HLE told me he'd work with me since I had to find my own way back, but there were other customers in the office. He basically dismissed me and said he'd call me later that afternoon and I haven't heard a word from him, even after I called the location and was told he was "unavailable" just before their office was about to close for the day. I pulled my bill online to find that I had been charged $113 to refuel the car. I realize that I waived the option to have them refuel the vehicle at their ridiculous rates, but how can they charge me such an inordinate amount of money when the car broke down and left me stranded, missing work, and finally putting my family out by having to use their vehicle?

I had rented the car for 1 week, but on day 3 it broke down. My options were to have them give me another car, but since I had to drive my family's vehicle back, I had no reason to need a rental car for the remainder of the week. They did only charge me for 2 days car rental and I'd have happily paid for 3 since technically I had the car for 51 hours. I wouldn't complain if they had charged me the current local average price for the fuel either, but there is no way that it's okay to take advantage of a consumer and charge almost $10/gallon for fuel in a broken down car. My biggest fear is that they turned around and rented that car out to someone else without a proper inspection and it will cause a major accident.

We stayed in Bangkok in the first 2 days and did not use the car that much. On the 3rd day of our trip, we decided to drive to the northern part of Thailand. Four or five hours after we left Bangkok, the A/C stopped working when we were driving in the middle of nowhere in the countryside of Kamphaengphet province with over 100 F (over 40 C) outside. We called Hertz Thailand customer service and was advised to go get the A/C fixed at their expense (but we must pay first and claim it later) or drive another 4 or 5 hours to Chiang Mai to exchange for a replacement car.

We stopped at a Honda service center in Kamphaengphet province but they did not have a part to fix the car. We were told that the part that broke down was a very common part and a problem for an old Honda to have and it would take a few days to get the part. So, we did not want to wait there for 2 days and we decided to driver another 5 hours, in 120 F hot and humid heat, to go exchange for a new rental car in Chiang Mai instead.

The customer service people at Hertz in Chiang Mai were so incompetent and did not properly advise us the place and direction to drop off the car from hell and get the replacement car. After we waited for at least 30 minutes for Hertz people to advise where to go, we finally got the replacement car, a Toyota Corolla Altis with some paint damage on the front & rear bumpers. We were so tired, so hungry, and very angry with Hertz at that point.

Just before we left Thailand in early May, Hertz Thailand sent us a survey via e-mail and I gave them a feedback. I let them about our horrible experience with their super old rental car and asked Hertz for a compensation for lost time and extra & expensive gasoline that we had to drive all the way to Chiang Mai to get the replacement car. We could have gone to many places along the way on that day if the A/C did not break down. We still have not heard back from Hertz Thailand until today. I will never ever rent a car from Hertz Thailand again. If you have to rent a car from them, good luck!

Inappropriate comments like those and the kicker is “I” didn't stand him up! *He* stood *me* up! And knew it because I saw his calendar that said Training all across the week he made the original reservation for me. Why in the world he did that is beyond me.

When I finally got my vehicle, it was filthy inside and out. When I called to ask if I was going to get dinged for that, I was told by the agent, "Oh, don't worry, it's a rental car. They expect that kind of thing." No agent has ever said anything like that to me. Fuel gauge was at less than half a tank. When I called to try and get this resolved, I was bounced from agent to agent, being told conflicting things to resolve the matter.

When I finally did got a hold of someone, I was told I was "actually given a good rate, considering it was an SUV but to help make up for the dirty vehicle, we'll send you a $50 voucher to use on your next rental with us." Let me assure you, after this particular experience, I will never use Hertz again and have informed all of my friends and family. Because of their outrage over the way I was treated, they will not be using Hertz again, either.

Then when I brought the car back, I was to get my $200 cash back from the deposit. They told me at the garage customer service that they did not have cash, to go inside and take care of it. Well, I went inside to find out the two managers on duty too busy to answer the call from the nice man trying to get my cash. So, he told me they will have to mail it because they do not have cash. This is after 20 minutes of trying to get in touch with the manager. The man working told me I have to go back outside to check out because I had not checked the back since the man outside sent me inside. This time, I was now about late for my flight because I got the runaround from them all. I had to run to catch my flight! I feel that I should get a free week of a car rental from Hertz! They really need to work some things out in Orlando, Florida!

Hertz gave us a reasonable rate on the rental which was fine. However, it wasn't until my husband had already departed for Germany that I found out he had forgotten that I needed the car for 8 days not 7 days, and that I also need to drop off to a different location than where we picked it up. So, on discovering this, I called the rental location and explained what I needed. The rental agent told me that this would be no problem. They would extend my current rental agreement an extra day, as for the one way rental, we would just do a new rental contract. I told her that would be fine since I had to drive back to the area anyway to take my daughter back to her dad’s house.

Well, after driving from Midpines, CA to Indio, CA over three hundred miles, I told my daughter that I wanted to take the car in and do the one way re-rental before taking her to lunch then home to her dad's. Now, as always, I never travel without bringing my unlimited power of attorney with me, and with that in hand as well as my Military I.D. and driver’s license, I took the car to the rental location. So after I had them check in the car, I was then told that there may be a problem with re-renting me the car. So, two hours after I arrived at their office with my daughter, they then, regretted to inform me that even with full P.O.A., or my financial institution and Visa's approval, they could not rent me a car due to the fact our card had my husband’s name on it not mine. So, there I am embarrassed and stranded with my daughter and her bags in tow and no way to take her home and get myself back to where the rest of my family was waiting for me.

End result, I got Hertz to take my daughter to her dad's house. As for me, I ended up calling my brother in San Diego who picked me up from The Palm Springs U.S.O. facility hours later. And no, Hertz did not give me a ride there! The next day, I went to Enterprise and they rented me the one way rental I needed with the same credit card and my P.O.A. with no problems whatsoever. So, all I have to say is: Shame on Hertz Car Rentals! I will make it a mission to share this with every military spouse related network I can!

When I came back to return the car, I asked again about the bill. The agent (a woman) said that the $35 was added on to the original reservation of $189 a week, which the previous agent never told me that, that's what that was for. So, I feel I was tricked into getting the bigger car. What I want is a credit towards a future rental. If not, I will go elsewhere. In addition, the agents should do a better job of explaining the bill more in detail. Secondly, the woman referred me to the survey line. What the hell is that going to do? She never offered a manager. The agents should be empowered to make decisions at a certain threshold instead of waiting on a manager or looking for a complaint line or email complaint line. I can't find one.

But when I inquired at Hertz, I was told by a young woman (who asked her manager about it) that if I wanted to say that we were "military," they would charge a surcharge of an extra $5 a day for the rental so that it would cost us more! I could hear her ask the question and I heard his rudely toned response, so she wasn't making this up. She sounded as confused as I was! I am totally shocked and hurt by this, especially to find out that the truth is that they offer a discount to USAA military families on the USAA website. What a disappointment! Obviously, we didn’t rent from this Hertz and never will!

Well, long story short, she went to the back and called the police and told them to make me leave because I didn't want the car she offered me. Wow. I wrote a letter and complained (3 pages of detailed information). I received an apology from the location manager on November 18, 2010, saying she talked to the employees and was sorry. The 20 something of November 2010, there was a request to have me on the DNR. I was DNR on February 7, 2011 for the incident, claiming I made unwarranted comments and threats toward a Hertz employee. I wrote an appeal letter on February 19, 2011.

The DNR was overturned on March 1, 2011. I was fine after that, renting on a monthly basis. Well, now comes April of 2012, I needed a truck and called the Ontario Airport to see if they had one. Sam, a manager, said he would try and locate one. He placed my name on the board stating a Platinum customer, **, needed a truck. Well, Cindy saw the board and flipped, questioning why I was able to rent again and that I should not be able to. So the location manager, Gretchen, called the DNR and had me re-added to the list.

At this time, I had 3 rentals out. One I was driving, my secretary the other, and the wife, the other. I have fought and fought for Hertz to realize I was not in the wrong for the incident. I provided document after document to prove my position. I have gotten nowhere! I tried dealing with the regional manager, nothing! Paul ** at the main office over operations, nothing! My word against their local manager, but mine with supporting evidence. This lady, Cindy, has some kind of vendetta against me and I do not know why, but Hertz is being completely unfair towards me. Not sure what else to do. I do not like having me name tarnished by lies. I am a great person, I volunteer with several non-profit organizations, ex-military and a mentor to many. I just want Hertz to do the right thing.

Furthermore, he accused us of causing the damage, and when pressed on the matter, he backtracked by saying, "You may not have caused the damage, but it happened while you had the vehicle." (As though they were two separate concepts.) My wife, who was not there for the return, asked the rental agent if she could come in and look at the damage, since the car was in her name. But, the rental agent said that the car had already been taken to their claims department at a different location. When she asked if she could go to the other location and check it out, he told her that he had already marked that she didn't want to see the damage (something she had never said). During the conversation, she tried to speak to the manager several times, but she was denied each time.

We are going to check out the damage again tomorrow, but I'm certain our insurance will be charged for the damage. The moral of the story: Make sure that you document everything (Write it down, take pictures, double- and triple-check.). Otherwise, Hertz will try and scam you out of your money. Furthermore, they will treat you rudely and like a criminal. Please use other companies if at all possible.

There are no seats at the pick-up point and my wife and I stood there for 20 mins. I returned to the Hertz desk to confirm we were waiting at the correct place. Kirsty then called the driver and announced to me that the car was now there. I obviously returned and we waited a further 20 minutes by which time I was becoming particularly annoyed and my wife more and more uncomfortable. I had taken the desk phone number and called again to be told that the driver was stuck in another car park. The car eventually arrived and the driver informed us that Kirsty had known exactly where he was at all times and he had got to us as soon as possible. He also went on to tell us that it would cost us $2 to exit the car park.

This was the final straw and I returned to the desk to be told just press the intercom button and they will let you out. There is no intercom button. I called the desk again and was told by Kirsty that she would come and sort it out. I waited about 5 min. and gave up and paid the $2. After about 20 minutes into my journey, I decided to complain again to this lady and to tell her that I would be writing to yourselves. I called her and started by saying that she had not come to help us at the barrier and her reply was, "You aren't still there, are you?" She then went on to say that the airport staff should have given assistance to the car park even though it was her that had dismissed them. Our flight arrived at about 15:10 and we arrived at your desk about 16:10. It was gone 17:00 when we left the car park.

The car was perfect but the intentional misleading statements by this lady caused a great deal of discomfort to my wife and frustrated me. We recognize disabled people are more difficult to cope with and we expect to wait; however, had this lady simply said the car will be at the front in 20 minutes we would happily have waited in the coffee shop. Had she said we will bring the car to the front, but it will cost you $2 to exit the car park, we would not have minded one jot. I am sure a company like Hertz has a strict code of conduct related to handicapped persons and strict policies on customer relations. Our experiences in LBA leads us to believe that they are not filtering to your staff. You may also wish to address your practical problems of dealing with handicapped people at this location.

Hertz Reply: "Thank you for contacting us. I appreciate the opportunity to review your concerns. I sincerely apologize for the inconvenience. Our aim is to provide customers with a service experience which not only meets, but exceeds their expectations. I regret that this was not your experience and I assure you that your comments have been taken on board. I would like to take this opportunity to thank you again for contacting us and we look forward to serving you in the future."

Even though the reservation was done in the US, they were telling me that they can charge me whatever they want and that they do not have to honor the original US reservation. In addition, I will not be getting the reward miles for this reservation. I think this is fraud; they cancel the original reservation, so that they will not have to honor the rewards and so that they can charge whatever they want. I have a couple more reservations at this location which are in the thousands of dollars, and I do not want to have the same problem.

Progressive said they are going to contact them to try to clear up this matter and I have spoken to the credit card company and thankfully they are going to refund the charges since this is the second time Hertz has erroneously billed me for something the insurance paid. However, they knew full well that the insurance company was covering this vehicle and if there was an issue with payment they should have contacted the adjuster that they had spoken to and knew already. Heck, even have called/mailed/emailed me prior to charging me to try to clear it up. This entire experience has been an absolute nightmare, from start to finish. I will never use Hertz again.

Ten more minutes later, she got on the line and said she found it in the trash can right next to the car I had rented, but it was "in pieces". I asked her to bag it up and I would get it when I returned from my trip home to Chicago. When I got back and went to pick up the gnome (I thought maybe the dropped it and it was in a few pieces and I could maybe glue it back together), it was in a hundred pieces in a plastic bag like someone took a hammer and pounded it ten times! I tried to ask the manager for an apology or maybe even to replace it. I told him I understood that they have a policy of not being responsible for items left in the vehicles. I mentioned to him that as a gold member who rents cars almost three hundred days a year, maybe he might put on his customer service hat and help me by replacing the gnome. Instead, he very rudely told me that his employee did not smash the gnome. He said, “Maybe someone 'bumped' into it." Ha! The thick, hard, plastic, 12" gnome was in one hundred pieces! I wish I could attach a picture here to show you the gnome!

I told him it could only have happened while in the Hertz facility. He very adamantly and again rudely told me about five times that his employees did not do this. I could not believe that he couldn't simply provide a little friendly customer service and simply say he was sorry that someone did not at least put it in the lost and found. I will never ever rent from them again and wish there was any recourse for his rudeness if nothing else.

Until this day, Hertz has not taken off the hold on my card for $2000! I called them on various occasions, only to be told Hertz doesn't handle the overseas billing and I actually had a Hertz agent hang up the phone on me. I spent my short vacation paying high fees for internet and phone calls to get this resolved. I'm still out of pocket $2000. Hertz sucks! I will never do business with them again.

But when I called Hertz emergency service, the person did not know where the turnpike was and told me he would send someone but that I would be charged $68 to fix the tire. I told him there was no tire or even a wheel left to fix--I saw it flying through the air. Since he did not know my location, he was unfamiliar with the Florida turnpike and I did not know the numerical road name. I did know that I was about ten minutes north of the NW 41st St.Exit as that was the last one I remembered seeing. So he said I would have to call him back with the location whenever I found out where I was.

He then suggested that I call the police and have them locate me via my cell GPS locator. I asked him to do that for me, as I was nearly killed; and I was very upset. He said no. I did call 911, and they dispatched me to the Florida State Troopers who sent me a Road Ranger and a trooper to take the report. They called the Hertz office and finally found someone who understood my problem.

A supervisor named Tammy called me and advised she could have a tow truck there in about 45 minutes. She said she could not bring me another car, but I could ride back to Hertz with the tow truck driver. I advised her that I did not think I could even drive at this point, but these were not good options for me. Then Tammy advised that I could rent a car the next day if I wanted to return to the airport and do that.

Tammy, the supervisor, tried to calm me down and apologized for the staff named Matthew who did not assist me. But Tammy could not have anyone bring me another vehicle. So I gave you back the vehicle, and I sure hope you credit my account for the charge to my American Express and that you refrain from charging me any damages to the vehicle as I did not have a collision. I suffered an incident due to gross negligence or material defect on the car that was rented to me.

The initial customer service was lousy. The rental agent did not discuss tolls or how that would work or if Sunpass was available. Your emergency repair service was so horrible, and I worried how long I had to stay with the car at this dangerous location. I tried to contact other numbers, but I did not get a real voice to talk to and the options were not going to get me any help.

I rented from Hertz as I recognized the name and felt I would get a quality car that would take me back to the keys safely. Instead I was nearly killed and treated horribly. I had to miss a day of work, and i was physically and emotionally ill from the ordeal. I encountered expenses at the hotel for another night and other expenses, as I could not take some important items to my god child who is traveling this week.

I am still shaken up. There's something wrong with that car. What causes things like this to happen is beyond me. This was not right, and your agency should make it right and do its best to make sure it does not happen again, as someone could be killed next time. I did not brake, and I focused on getting to safety, but I cannot sleep and I am still very, very upset. Thank you for listening.

When I arrived, I was informed that the car had a flat en route from the Hertz airport lot and they were getting me another. Five hours later, Hertz informed me that they had a car which I believe is one size smaller than I requested and one which I have driven before and do not like. Avis kindly provided me with a new, 500 miles, full size car. So I ask, what is the purpose of being a Gold Card Member and what is the point of making a reservation?

At 11:16 p.m., I called Hertz Roadside Assistance. They said they would not send assistance for spider and hung up on driver. The driver called back at 11:18 p.m. and begged for assistance. They would send assistance and charge driver for help. Driver requested for a supervisor. The supervisor would not send assistance. Highway patrol then arrived. Photo of spider was displayed and both patrolmen agreed the spider was extremely large. With their strong flashlights, they were unable to locate spider, which is now hiding somewhere in car. Patrol officers refused to allow the driver to remain on the highway and one of the officers drove vehicle to off highway restaurant where they left driver and car. Approximately 12:30, the driver returned to the car and warily drove the car to home in Carmel Valley. Next morning, there’s no sign of the spider. At 2:30 p.m., 3/9/12, the driver warily drove car back to San Jose and reported the spider to the rental office. They were very unconcerned. Driver suggested vehicle be fumigated.

Until one hour later, Gasspar finally gave me a crappy automatic car. I spent three hours there, exhausted. They are slow and inefficient in processing their job. I left for another city, Tulum, after I got the car. I went to Hertz in Tulum on the second day to try to change the rate. But the representative in Tulum doesn't speak English and my Spanish is not good enough to explain this situation. I waited until I went back to Cancun on the last day to change the rate before I drop off the car. I firstly went to the other rental company where I had my reservation, but they told us they are not related to Hertz at all. Then, I went to Hertz. Gaaspar wasn't there and instead the manager named Rodrigo ** at Hertz Cancun Airport told me I could not change the rate with such a bad attitude.

I tried to explain the situation to him and he refused to listen to me and kept interrupting me. Rodrigo insisted that because I signed the contract, I had to pay for the amount listed on the contract. Basically, I was tricked into signing the contract. First of all, Gaaspar lied to me saying that Hertz were together with the other rental car company. Secondly, he lied to me saying that there were no automatic transmission cars. Thirdly, he tricked me into signing the contract with much higher rate and lied that I could change the rate anytime before I drop off the car. I tried to talk to Rodrigo more, but he ignored me and started working on other stuff. My entire Mexican trip was ruined by my experience with Hertz from the beginning to the end. Rodrigo has the worst attitude with customers ever. He is not qualified to be a manager at all. I was really mad and did not sign the invoice, but they still charged my card. I'm very disappointed and unsatisfied with the customer service at Hertz. I will never rent a car from Hertz anymore nor will I recommend it to any of my friends.

The supervisor came back telling me there is nothing there and she searched everywhere. I was not happy. Why would she tell me she searched everywhere when I specifically told her where I left it? I was not a witness of the search, which is useless. She told me she was sorry and there is nothing I can do. She said she does not want to deal with this problem anymore. I was outraged--to be a customer and to be told this especially after what happened to my money.

The car was driven from the rental and returned to the maintenance area. The car was not serviced or rented to a new customer yet because all this happened in less than an hour. The supervisor told me she does not know who drove the car to the maintenance area and returned the keys to them. This tells me already that she was not doing her job. I know for a fact that if I tell them there is $8400 in the car, they would not want me to witness the search. I do not get why an employee can not allow a customer to go when it is a value of over $8000. I do not know who stole my money, but I do know it was stolen by the staff of Hertz. I had witnesses that I left the money there and it was untouched ever since. Poor customer service and rudeness tells me there was a thief among them. I was not told any option such as contact corporate or manager. I had to ask. If I was an employee, I would allow the customer to go and witness the search. This is just madness.

My wife and I picked up the car at the Orlando gold service area, key was in the car and we threw in the luggage, gave the lot attendant our contract so that we could exit the lot. They smiled and we left the lot. At which time, my wife stuffed the rental certificate in the glove box. No big deal. We arrived at 2 am at the Hyatt in Clearwater beach for our one month stay. The car was used daily. But one day before we left, I called Hertz because I wanted to drop off the car without filling it up and wanted them to change my reservation to add this to my internet choices. I was advised they could not change the data unless I updated my profile. I found that this was odd but proceeded to authorize them to update my profile. After this was done, they told me that I was being transferred to customer service.

Customer service asked me for my rental certificate number or the car number and I told them that I had my internet rental confirmation number with me but the car data was in the car. They said they could not access my rental data with that information. I found this odd but told them I would get it later and then call back to get the gas fill up added to the rental. I called back in a few hours and that is when all hell broke loose. I gave them the data on the rental form and that I wanted to drop off the car without filling it up and they said it was not a problem. I then asked about how much that would add onto the rental and they said it would go from $2600. That is when I said, "What, $2,600?"

My internet data says the whole rental is about $1,200. They said that my rental data would show that amount and they told me to look at the data that was left for me when I picked up the car. I looked on this form and at the bottom was $2,600. I told them that they had made a mistake I had my internet printout and it showed about $1,200 for the month rental. They then proceeded to tell me that when I picked up the car at gold service that the agreement went to the default settings on my gold service profile. I told them that I know what I ordered. I ordered on the internet and only asked to be able to pick up the car at the gold service counter. The customer service agent said that he was sorry but I was responsible for paying the $2,600.

I asked for a higher manager and he put me on hold and then in a few minutes had Alan get on the phone and Alan informed me he was at the Orlando rental location and that he could do nothing about the change in fee. He advised me to talk to higher managers the day of my departure or when I arrived. He also advised me that I should have looked at the rental agreement in the car when I picked up the car. I told him, "Why? Why when I know what my agreement is from my printout from the internet? I gave no one authorization to change my agreement from $1,200 to over $2,600." But he just said that probably I would have to pay this bill. I told him I would not pay this and would only pay what I subscribed to on the net. Plain and simple.

I am going to go to drop off my car today and will discuss this with the front desk. However, I arrive for a late flight so if there is no resolution to this matter, I will only pay what is on my internet rental agreement and not what they changed behind my back. I have been a loyal Hertz client for 35 years and this is the first time that I feel like the Hertz system and its employees and its electronic system has no regard to common sense. If the gold service girl did in fact know her request was changing my rate from $1,200 to over $2,600, why was I not advised on the phone of this outrageous increase in cost. Had this happened, I would have stopped this from happening from the start. I was not advised.

I only asked to be able to pickup the car at the gold service area and nothing was said about a default to my profile settings and a total rebooking without my consent. I have been unable to sleep last night and totally amazed at the computer type robotic response to my quandary by the Hertz staff along this journey. Let's see if corporate wants to solve or resolve this and future problems by listening to my story and ensuring that before you leave the lot, they may want to ask me, "Are you aware that you're being charged $2,600 for this rental? Or shall we discuss your original rental of $1,200?"

After being home a week, I checked my credit card bill and I was billed for the Priceline $175.98 plus $293.04 for the same rental and the days were incorrect. It showed picking up on 2/16 and returning on 2/19, which I was not even in Fort Myers, I was back in New York. I called my credit card and complain. I am disputing the claim but I also called Hertz and they said I would have to pay the $293.04. I said I was not going to and the dates were incorrect. The Hertz employee was very abrupt on the call and insisted that I was going to pay the charges. I told her I was not going to pay for something I didn’t have (days of the vehicle), she was again very abrupt and rude.

My credit card Chase said they would handle it but it is in limbo until they have done the investigation. I never had this problem with Enterprise rental. Last year, I had a trip in Key West, reserved through Priceline and was never double billed.

I have never rented a car and had never done this online; I thought I was making this deal through Priceline but for Hertz. Now, I find out this is not the case. I took the car back just knowing everything would be voided out. Priceline representative on 1-800-774-2354 as well as supervisors refused to satisfy me by refunding or just cancelling the transaction.

I was told today that this is usual practice for Priceline, and Hertz can't help my bank and refused to do what I feel they should do. I need help to get my monies back. What can I do within the law? I am on disability and my car is not running so I needed a car until I get it fixed which is why I was renting one. I will contact an attorney if need be.

Lack of communication warning #1. After this, I was told I needed to leave a card on file, which would not be charged, and that my Insurance company would pay for the rental through November 25th. A month rolls by, and I drop the car off after hours on November 22nd, three days early. I did this, only because I was having major surgery the next day, and would be unable to do so after that date.

A month rolls by, and I notice a charge for $79.99 on my credit card. I call the Gainesville location, and the same girl who rented me the car answers. She claims to have no idea why I was charged, and told me to contact the main Billing Department. After speaking with main Billing, they told me the car was not processed by the Gainesville location until the 26th. I told them this could not be, and again called Gainesville. The same girl answered and said they indeed processed the car on the 23rd, and that her manager would have to give me the refund.

Two weeks pass with no word. Why should I have to track someone down for a mistake that they made? I called again, and the same girl said the manager was out, and she would call later. Still there was no call another week later. On 1/26/12, I called and was delighted to hear from the manager! Finally, I could get this settled! Much to my surprise, he had no idea what I was calling about, and according to him it was the first time he'd heard of my issue. He claimed I would have to wait until girl rep came back in, and she would not be until Friday (the next day).

"So when will I hear from her? " I asked. "Oh, probably Saturday. " Really? You know I've had an issue for three weeks, and you, as a manager, said I won't get a call for two days? It's absolutely disgusting. What made it worse is that I didn't get even a hint at an apology. I never got that Saturday call by the way. Monday, 1/30/12 rolls around, I call and get the manager again. In so many words, he tells me that my reservation was in the last fiscal year, and they could no longer look up my reservation. Instead I would have to settle for a Hertz voucher. I clearly refused such an option, as it was that location's fault that I was charged incorrectly.

Too bad for me, as it was my word against the girl rep's as to when the car was dropped. I was also told, that if I called corporate, they would just send me back to the manager at that location, and he could not or would not give me a refund. I call corporate, and not ten minutes later, I was told the $79.99 would be refunded to my card. Not only that, but the rental I had was rented to another person the very next day after I dropped it off on 11/23/11! Obviously, this completed validated what I had been saying the whole time.

For some people, $80 could make or break their budgets. I am not going to name names of the two representatives, as I've already taken it up with corporate. However, I can say that I've never been treated with such disrespect and indifference by these two incompetent people. I hope this review deters anyone from ever renting with them. I can only hope this was not some scheme by the two people there, and they didn't charge my card and take money from the location. I have cancelled my card for fear that my numbers may have been copied.

Our vehicle broke down and we were left stranded on the side of the road. The emergency help line was very rude and not very helpful and when I complained to the customer service person (named April) at the Santa Rosa rental facility, I was promised she would make things right. Of course, I have never heard back from her.

I understand how Hertz feels about their customers and I will share this with as many people and in as many ways as I possibly can. You may have screwed me over but I will do everything possible to make sure that it is known to as many people as possible so that they do not suffer the same fate as I did.

I was then informed that I was being charged $18.12 refueling charge at $9.29/gallon. I immediately requested to speak with a supervisor because, even if the refueling charges were appropriate (and I argue they were not given that I had just refueled 20 highway miles earlier and over-filled the tank), the charge should have been for less than 1/16th of the tank capacity (15.6 gallons) or 0.975 gallons. Multiplied by the absurd cost of $9.29/gallon, this equals to a charge of $9.05 vs. the $18.12 charged.

Besides the obvious overcharge of 100% of the "fair" amount of gasoline missing, Mr. Scott ** was extremely rude, and at one point smirked, walked away and shook his head instead of dealing with an (justly, I think) irate customer. I have to add that I am a "President Club" member with Hertz and I have rented from this location every other week for a year and a half and always returned my car with a full tank (I have the records to prove it).

Besides the incorrect calculation of the gas quantity, the absurdity of charging customers $9.29/gallon for refueling is staggering! It is an unfair business practice that generated $43.7 M revenues for Hertz according to their February 25, 2010 10K filing. It should be addressed at the national level and made illegal to gouge consumers. It is highly unlikely that the costs these companies are sustaining to store and dispense fuel are 100% of the retail fuel cost. At a minimum, I expect an apology for Scott’s behavior. As a frequent business traveler, this was one of the most dismal customer service experiences I have ever had.

All of my many rentals over many years were happily accepted by Hertz. Almost all included "unlimited mileage." I feel insulted as well as being inconvenienced. Why would any company apply such an arbitrary punishment, with no notice or attempt to communicate, to someone who had always been one of their best and most-favored customers? I can understand that they may want to adjust their mileage policies to maximize their profit but it doesn't make sense to anger their best customers by doing it retroactively.

Like Darlene, this action has cost me many hundred of dollars worth of award points. I am aware of one other Hertz customer in Canada who has received the same treatment; I assume that there are many more in Canada and the US. This forum is a useful means of sharing this kind of experience. I have emailed Hertz in protest but have received no reply. My local corporate agency is trying to learn about this new policy, without luck so far. I still expect Hertz to realize how stupid this action was and to apologize to everyone who was unfairly accused and convicted of doing anything that was a violation of Hertz's published policies.

I received a letter in the mail on January 3,2012 telling me that my renting privileges as well as my membership in gold service club have been permanently suspended because of repeated excessive miles driven. I am wondering what Hertz thinks the term unlimited means? When you are part of their gold program, points are given according to the end cost of the rental.

Well, I had over 2,500 points which I could use for a full week free rental, but when they suspended my privileges, they wiped out my balance of points that I had already earned. When I called, I was given an email address to write to and have my account reviewed, but I never got an answer. Now what? This company has given bad service before but this takes the cake.

I have now learned that there is absolutely no way to complain to Hertz. They don't answer their telephones and the web-based email feedback forms simply reject any input. By the way, they were charging almost $1000 for four days rental of the compact car with high mileage and a loud front bearing hum. They simply don't seem to care.

I got great distress and danger for myself and my family as we limped over 250 km of snowy roads.

I called Hertz's main number and was told that they don't guarantee rides home. I checked their website, which states that Hertz will pick you up and drive you back. I then spoke to a supervisor who said that she would contact Frankie's boss. I waited a long time in freezing conditions while I tried to find some way to return to the house I was staying at. I waited quite a while for a cab as I was in the middle of nowhere. It has been 26 hours and still no return phone call. My $30 one day rental ended up costing a considerable amount more due to cab fare etc. and I injured my hip falling on the ice when I had to walk to find a place to wait for a cab.

I would not even give them one star. It was the worst customer service I have ever received, starting with the unbalanced Hertz employee, Frankie, and ending with a corporate office that chose to leave me stranded in the middle of nowhere.

As I drove it off the lot at 12:30AM, everything turned out fine, up until the very next day when my brother informed me that the gas switch doesn't work. We even tried to manually open it, as that too didn't work. Because of this, I called Hertz Roadside Assistance to let them know of the discrepancy, and demanded how I should not be charged for not filling the tank up. The representative agreed, and was a lot more understanding than any representative I know. He even gave me his name, his rep ID, his call center, and the length of my call followed by entering my issue in the notes.

However, because of family issues dealing with holidays, pick ups and drop offs, and etc., I called them back again asking if I can rent the car for another day. The representative said yes, as my charge would differ, in the sense that it would equal $42.00 (insurance included again), that would result with my final bill on top of my previous charge ($54.30), equating to $96.30. Remember this total for it includes the charge for the first three days.

It is now December 19, 2011. I looked in my account to see a prepaid charge of $39.18, and another charge for $96.02. Seeing how I am puzzled at this for the representative told me I should be charged for a total of $96.02, I thought it was rather odd that there were two separate charges reflecting in my account. Hence, the $96.02 involved day 1, 2, and 3. The only charge in in my account it should be the $39.18 and a charge for $56.84 for the additional day and not $96.02. So, I then decided to call them to inquire, and what do I get? A rude belligerent country girl, trying to tell me how I don't know how to calculate in a nutshell. To include, tell me $96.02 wasn't my total charge, but $134.09 is. Now, seeing how this is a bit of an increase, versus it being $96.02 reflecting on my receipt, I thought of one thing that could possibly make it $134.09. Guess what? They charged me for gas, yet I rectified the issue regarding their tank as stated above. Because of this mull muffin, my account is way overdrawn.

Now, I don't know about you guys and gals out there, but I already know our economy is **. I say we should all file a class action lawsuit against Hertz. Just saying there are enough reports of similar nature to mine and yours all over the web, even on people's personal blogspots. I plan on filing a lawsuit, for I know alot of lawyers out here in the LA area. But yes, do not rent from them.

I complained after we got back that we were given a car that we did not ask for and was charged extra for services we did not ask for. Hertz told us that we agreed to optional charges so therefore we were out of luck. I complained to the Better Business Bureau and Hertz lied to them and said again that we were given an up grade and we agreed to the options. We were not given an up grade. They did not have the car we reserved so they had to give us the other car because that is all they had. We were told by the attendant that the extra charges and insurance we mandatory and that we could take it or leave it. I know that they us the fact that you are 10 hours and 5000 miles away from home and have no where else to go to force you to pay extra. Hertz has shown that they do not care about their customers and they are only concerned about the all mighty dollar. They offered me some coupons to try and shut me up but I told them that do not do business with dishonest people and when they showed up in my mail box and I wrote return to sender on them.

When I arrived at the airport, I was told that I couldn't get that particular vehicle due to the fact that I didn't have a round trip ticket. I was offered a compact car for the same pricing. My car wasn't ready at the seven day marking so I called customer service to extend the contract. A recording announces that if you'd like to extend for one or two days, there is no need to call. Being that I needed it for another week, I called and talked to customer service. I was quoted that from November 20th to 27th 2011, it would be $220 due to me going through Hotwire.com but for a daily extension, it would be $39 daily. I wouldn't get it for the same pricing.

Long story short, I returned the car on November 29th and I was charged $355 on top of the $178. $533 for a total of sixteen days. I was quoted one thing but charged for nine days at $39 daily rate. I went to complain but I was directed to speak to a manager.

When I talked to the manager, he gave me a $50 credit for a future rental which was ok. It's the principal of the matter. Half way home, I realized that I left my work badge and an air freshener in the vehicle. Immediately, I called all the local numbers I could find but with no answer. I then put in a lost and found complaint within an hour but I've received nothing. I put in two (2) requests both with vehicle numbers requested.

I called the customer service number on December 5th and I spoke with Erwin, who assured me that I would receive a call back that day. It is now December 9th but no call. I called the customer service again today, only for the representative to tell me that she'd forward this to Erwin with high importance and nothing yet.

The identification left was my police badge. It is off high importance that I retrieve this item. It has my picture on it, along with my full name. It should have been as easy as me returning the very next day to retrieve these items; it is now ten days later. I'm not completely understanding why it has complicated as it turned out to be. I need this matter resolved as quickly as possible please.

Needless to say, the violation was issued on Oct. 13, 2011 to the vehicle with NY plates that was not even in my possession on that day. Somehow or another they are insisting that they issued me a Toyota Rav 4. The people at my local facility do not know what they are doing. Nobody there can give you an answer to anything that you ask. It has been nothing but aggravation to me from day one and now it’s going to be a nightmare. I have rented from other companies in the past and have never had any problems. This was my first and last experience with Hertz. I would not recommend them to my worst enemy, let alone recommend them to anyone.

I walked by the two gentlemen, who were still sitting there talking to each other and told them as a courtesy that they should have told me they had no cars available. They made no effort to apologize or assist me in any way and were rude when I asked for an apology for being sent on a wild goose chase. The Hertz staff attitude was rude and they provided no customer service whatsoever, I am a gold club member. When I went out to the Hertz site to log a complaint, there was no obvious place to file a complaint. I called customer service and was told it would be 15-22 minutes to speak to a representative. Their service did call me back. When I got someone on the phone, I was told that no complaints could be filed unless their was a rental record, which of course, I didn't have since I never was offered a car. I was told to go back to their website. I was better served by Budget down the counter and I am not even a frequent renter of theirs.

He put me in a larger car, can't even remember the make, but he never discussed price difference. I was expecting him to say "For X dollars more per day I can put you in this." He never said anything like that and just said, "I'm putting you in this." Stupid me, I assumed it was a courtesy upgrade, of which I occasionally get. When I returned the car, I just happened to check the rate and was shocked to find it was a $30 per day extra fee for the larger car, nearly double the rate I reserved it for.

I complained to the sales associate that I felt I was deceived but of course, I did sign the initial rental contract. My fault. I had never expected such sales techniques from a large company such as Hertz. I could not justify an extra $30 per day to my company so I had to fork out my own cash ($90) to pay down the bill. Again, my fault for not checking before I signed.

My company of course will continue to insist I rent from Hertz, but you can be sure I never will again when on personal travel. This experience left a very bad taste in my mouth.

Hertz does not have one copy of a contract with my name on it and the check slip they submitted was not even dated. I have copies of all the unsigned paperwork. Chase Bank billed me 3,000 dollars. I opened a case with them where I was returned 481 dollars. They told me that I needed to fax them the papers as proof, which I did. But they refused to return my money and said I needed to file a claim with Hertz. They refuse to answer me. I lost 2,000 dollars due to overcharges.

I found another Hertz rental car (same model; different color) and connected Hertz customer service to see if I could rent that car. Each time I tried to contacted Hertz customer service, I had to wait approx. 30 minutes per phone call which was completely unacceptable. I was finally connected only to be told that I could not rent that car since it was not logged into their system. While on the phone, I was told that someone had moved my reserved car from the garage back to the original location uptown which was not communicated or made known to anyone. At that point, I was very late for my appointment and I cancelled my reservation after over an hour of frustration, non communication and mismanagement by Hertz.

This is my last e-mail. I am more than disappointed.

Phil called back and was saying also it was because I did not return the car until the 14, which was incorrect. I called and spoke to Phil at Hertz on 13th after 5:00pm to tell him that I left the key with girl at desk0. So on the 14 when he went to get the car, he knew where the keys were. He then asked that I call him in the morning to remind him. I did that also. I can provide a copy of my cell bill if need be. Now, he's saying I am only disputing $5 charge. This is wrong. I am disputing $35.23 of the $40.23. He made the mistake and now he is attempting to fraudulently bill my account.

We are a non-profit organization and we do a lot for people here in the states. We also build orphanages in Mexico, and have built several women's shelters both in Mexico and here in the USA. I cannot believe that this man treated us this way. I understand closing at noon; he just should have said, "No" "we close at noon and I won't wait."

We will never do business with Hertz. Our organization will never do business with Hertz again and we will tell all we can about their poor customer service especially the one in Hemet.

Needless to say, Today, Oct 31, I was shocked when I check my credit card statement, discovering that Hertz charged me a whopping $68.56 for fuel used on Oct 13. Fortunately, they got all the data wrong. Their alleged return date alone shows a 10 day differential from the actual date.

I returned the car at around 10:57am on Oct 3, 2011, not Oct 13 as claimed by Hertz. Moreover, as their alleged return date is 10 days later than the actual return date, there is simply zero credibility whatsoever about the rest of Hertz's claim. If they can't even get the car return date correctly, what make you think they could get anything else right?

And I have copies of the following receipts to prove my narratives. Either Hertz confuses the car I was driving with another car, another driver on another date, or they purposefully build this kind of error (but always in Hertz's favor) into their system as part of an ongoing scam to fleece unsuspecting customers who may not check their credit card monthly statements carefully. A very casual review of the following Consumer Complaints site against Hertz reveals a substantively persistent pattern of similar fuel charge scam. It's free money, free profit for a corporation that has long since forsaken any sense of ethics.

Another causal check on Yelp site, I found another multiple similar complaints in less than a minute. I am sure there are thousands of similar instances perpetrated by Hertz. They know they could always claim careless clerical mistake by technician or computer error when they get caught. Oh, and what a miracle, somehow the clerical errors, or whatever they claim, always err in Hertz's favor. And they make billions of ill-gained, illegal profit if they don't get caught.

3 days after, I realized that Hertz (Guarulhos, Brazil) did debit my credit card in the amount of 541.13 with a total 551.28, including bank taxes! I'm claiming the immediate reimbursement of this illegal and abusive debt since 2 weeks ago, without success via Hertz Portugal, my Bank, my travel agency, and others.

When I arrived at the Hertz counter in ATL, the rep asked if I wanted the insurance (which stated above, had been part of the package). When I answered in the affirmative, he asked if I also wanted GPS. I said, yes. He handed me a bill in the amount of $970+. I was stunned. I told him to take off the insurance and GPS. The bill dropped to $524.59. Because I had rented from Hertz three times in the last six months, I assumed that this amount included a holding deposit that would be returned when I returned the vehicle.

However, in the end, Hertz charged me the full $524.59 ($167.47 more than the $357.12 estimate). I called the Customer Support line and explained all of this. The rep explained to me that they charged me for insurance. I asked her why I had paid $72 for insurance yet they charged me this total? She said nothing and then put me on hold. The line then went dead.

I rented a car from them on February 11, 2011. During the course of normal driving, the wheel cover popped off. No damage was incurred, no flat tire. It wouldn't surprise me if the nasty representative went down and loosened it since I wouldn't sign up for the $50 additional fees. He made it clear he was upset - they must get kickbacks. In this instance, I had to leave the car after renting until I could get a ride back. After grabbing the keys, I passed him heading that way. Not to mention, he gave me the wrong information about the car, so after attempting to find it, I had to ask yet another attendant. He was aware I had to leave it.

When I checked in the car, I was given an amount of $15 for replacement, relieved I was willing to pay it. The check-in attendants told me to file a claim since it was nothing I did. I figured if not, I will pay $15 just to be done with it, although I maintain it was not my issue, and they should assume the risk of faulty wheel covers.

About three to four months later, I get a response to the claim coded "weak material retention" and a bill for $61. My thought was, how is that my problem? I never removed the wheel cover, I did not hit anything. It was a flaw of design, and they should assume the responsibility in renting out flawed designs on cars with wheel covers. How or why would I be expected to get out and double check for weak material on a Rent-A-Car? I argued this through email since Hertz makes it impossible to contact anyone. I was told, "Sorry, you owe $61," not the $15 I was originally told. I appealed again by email to a claims manager. There was no response, and months later, I started getting calls from a collection agency.

If Hertz is willing to lose yet another customer over $61, then I will pay it. But I promise them I will never use Hertz again; I promise to make sure that everyone I know, including posting on Facebook, not to use them or risk the worst experience possible renting from Hertz. The competition blows them away and there are many with much better quality of service. Hertz is a desperate, greedy, worst customer service rental agency there is.

I rented the car from Monday 2100 to Friday 0500. The car cost 183 Euros to rent. They charged me 68 Euros a day or $100 dollars a day for this insurance. I've traveled 40 years and all over the world. I've never had anyone charge $100 a day for insurance. What a rip off!

I was billed an extra $150 on the rental with their "conversion" even though they had no permission to bill in dollars. I was billed another $40 for a nonexistent traffic fine with no evidence!

I rented a car from Hertz for 3 weeks in September while in another state. I showed up at the airport and signed the paperwork. I was given the keys and was told where the vehicle was parked. I asked, "Aren't we going to do an inspection of the vehicle together?". I was simply told "No". I drove the vehicle 3 weeks, filled the gas tank and returned the vehicle to the same location. Upon giving the keys back and telling him where I parked the vehicle, I asked again if someone was going to inspect the vehicle with me. I was told no. I flew home and got a letter in the mail a day later, saying I returned the vehicle damaged. I called 4 different managers and no one would explain to me how this is legal. I told them there was absolutely no damage done to that vehicle while in possession. I treated it like a baby but I was told to call their claims office. What a scam! I got a letter a few days later from their claims office saying I owe $3,300.00 due to hail damage. Hail? I wouldn't care if the bill was $100.

This can't be legal. They will not go over the vehicle's condition with you before or after. This way, you are gone and they will try to extort money from you. Do not use this company.

On Sunday, in Waco, TX, there is nothing open that would have both. They had to spend a night in Waco, pay for a hotel, lose a day of work each and a day of school for my grandson. They were also told that night that they could turn in their rental car and rent one from that facility. It would only cost $253 plus $200 deposit because it was one way back to Arkansas.

As of Sunday night late, they were told that their rate of $49 would be honored but they would still have to have a $200 deposit. Upon arrival on Monday morning at the Hertz in the Airport, their kids were told that their credit score was not high enough to rent a car from them.

The claims supervisor in Oklahoma City waited for eight days past my exact date to process the transaction. They tried to process in US funds, when all the damages were in CDN funds. My credit card company blocked the charges (thank goodness), as they were now over my limit, but the story is not over. A few minutes after the last failed attempt, an online purchase for over $4000 was attempted (again blocked). No one other than a Hertz employee via that fax had my information about that card. Hertz has no fraud department to deal with this. They suggested I contact the Oklahoma City police. I'm 2000 miles away in another country.

I was checking my credit card account on 9/17/11 and I found an unauthorized charge from Hertz for the amount of $95.69 charged on 9/13/11. On 9/19/11, I received a letter from Hertz stating when the car was serviced 10.3 gallons of fuel were needed to fill up the tank. I am shocked Hertz would do such a thing to its customers. I now see the company more clearly. It is a company willing to take advantage of its customers for its own logistical problems. It is a company ready to commit fraud at the expense of its customers.