Hertz Reviews

Hertz is awful. I will never rent through this company EVER again. I was involved in an auto accident in February. I rented a car through them for 4 days until I could figure out the status of my car. Turns out my car was a total loss and the insurance company was going to pay for my rental until I got another car. I returned the car in mid-April. They told me I had a balance of $2,017. They were told the insurance company was paying the balance and had talked to the adjuster about the situation. The insurance company issued them a check for the amount.

I was scammed out of over $300 at this location. I was told I could cancel the insurance via phone call, which I did the next day when I found out I had coverage through American Express. ** (who no longer works there) told me to stop by and sign the paperwork for them to change my Visa to my American Express. I stopped by and ** told me they didn't need me to sign anything. My Am Ex was charged over $300 for the insurance and they refuse to reimburse me because I should have come in to sign. Are you kidding me??? I have spoken to 3 "managers" and no resolution. These people are unbelievable!!

My wife and I supposed to have a wonderful one day trip at San Diego. We rent car from Los Angeles, drove down to San Diego and had no major issues (it was burning quite a bit of gas). Next day morning, when we are trying to head back to LAX for our flight back to ATL the car won't stay started. The rear emission pipe just spits out gasoline. Of course, we called the emergency and they came in an hour and towed the car.

Have been attempting to get an issue resolved for the past few days and your customer service has been incredibly awful to work with. I have also been trying to speak with someone from the Orlando airport location and get sent to leave a voicemail every single time. I was billed $47.44 which I was told when I returned the car that it was for an additional driver. However, when I picked up the car, the agent NEVER mentioned that there was an additional charge to add an additional driver. If I was told I would not have done so.

Just returned from a self-guided tour of Ireland through CIE Tours. Unfortunately, as I am now finding from complaints online, Hertz Dublin runs a little scam operation - excessive charges (2 to 3 times reasonable amount for small damage). In my case, I had paid for "super coverage" insurance on the vehicle, but it excluded damage to wheels -- one of the most common claims (apparently this is very common in Ireland due to narrow roads and curbs at the very edge of the lane). I hit a curb and slightly damaged a wheel rim with a retail value of $125-175 USD -- I checked with two garages in Ireland and online. Hertz charged my credit card for 556 euro and then applied a ridiculous currency conversion rate and conversion fee, charging me 625.00 USD for the damage.

As a first time car rental consumer I have to admit I was not "buyer beware" and did not do my homework! I booked a car as part of a vacation package, so first of all I thought I was getting fair price. I paid for everything up front as was required including the car rental. When I arrived at my destination and went to the airport Hertz counter there was a considerable line, with 4 agents serving. As I waited in line, an agent continuously checked for persons who were not "prepaid". They were shuffled to another counter, were served, and on their way long before our line even moved. So… was it because Hertz already had our money and didn't care how long we had to wait as opposed to other customers who may have given up and gone to another company not so lined up???

Booked a rental for a Mini van on Mothers' Day after my vehicle caught on fire. Called the next morning to arrange to pick up the rental only to be told they didn't have what I needed. After speaking with the manager and numerous calls the their 800 number, my situation is still unresolved.. had to book with Enterprise and pay an additional $26 per day for their rental. Hertz is a joke. Can't believe this company is still around. Should have law suits coming out of their ears!!!!

I paid £100 to rent a Ford Escort for three days in Norway. Once they had added the other charges this came to £178. I returned the vehicle with a full tank and no damage. A week later I received a blurry picture by email which was allegedly a "small scratch in the front bumper". I can only imagine that if this damage came to be there it must have been from a stone on the road or something as I certainly didn't hit anything. Although I couldn't make out what the damage was I accepted responsibility as they said it would probably not need repairing and if it did it was only minor damages and would cost little. I didn't hear from Hertz again, but I did get a damages bill for £311!!! All attempts to contact them to explain this to me have been fruitless as they have decided to ignore me entirely.

My name is ** and I was to travel with my daughter-in-law to a conference in Colorado Spring, CO. We were to fly into Denver, CO and rent a car to drive from Denver to Colorado Spring, then return from Colorado Spring to Denver. The rental car would have run between $250 and $300. I received some devastating news on March 25, 2015 that I had a brain tumor. I had not one but two brain surgeries on April 9th and 11th, 2015 and was not cleared to fly by my neurosurgeon for the trip which was from April 29th, 2015 to May 3rd, 2015.

The $50/day car I rented ended up costing over $500 for a week plus. When I received my credit card bill there was a charge of $25.27 for tolls. I went through one toll that was $0.52, but there was no way to pay cash. Since I rented the car for five days I was charged an additional $24.75 ($4.95/day) for Platepass. I can understand paying the toll and maybe a reasonable service charge, but that is absolutely criminal and I WILL NOT RENT FROM HERTZ AGAIN. I will also spread the word to anyone I know about how corrupt Hertz is.

The reservation via Hotwire did not have a phone number for the local hertz location. After looking up the number on google, I dialed it 416… all I got was messages and an endless loop of, there was no option to contact local office. I finally dialed reservations. Reservations told me to hang up and dial again pressing "9", however all 9 did was repeat the options endlessly. I called reservations directly, and again they told me to press "9". I told them "it did not work". She said "hold on I will try it for you," and then she put me in the endless loop of messages, never getting being able to contact a real person, or answer my simple question of if I can drop off and park my personal car, while I rent the other. The consequences are I will NEVER rent from Hertz again. So frustrating I cannot speak to anyone to discuss a very simple matter.

Picked up a car in Rome for a long-awaited trip with parents to drive to Florence. Pick up at 10 am and return on second day at 12pm. Was told if I return the car by 10am on the second day my charges will be adjusted to two days only. Daily rate of 18euro. Got up early to make sure to be at Hertz by 10 am. CSR processed the car and gave me final paperwork without a word only for me to discover 60euro daily rate. Instead of paying 60euro for three days paid 120 for two. CSR unfriendly, not possible to communicate. Horrible experience. What a shame!!

I took a car from Hertz after a long haul flight of more than 14-hour. The front desk sold me a Toyota Camry instead of my previously on lined reserved Toyota Corolla. The sales / customer service then sold me unneeded services such as emergency sickness services. I read through the contact details after driving off then started to contact the 1-800 Hertz CS office but was told to change the agreed services with Ohare branch directly. I called Ohare branch multiples times within two days but all went into a recorder. I left two messages on two separate days. No one returned call and I was unable to change those unwanted services though the agreement stipulated that the services are on daily basis. My recommendation is to do homework and stick to your own purchase plan. Don't listen or yield to any selling pitches from the hertz Ohare branch as there is no way to modify service selection.

HERTZ - FRAUD & CHEATS! DON'T EVER USE THIS COMPANY!!! Especially at Munich Airport in Germany! I had my reservation (made at Car Rental) in March for 11 days for a total of 218 euro. When I returned my car after 11 days they charged me 896 euro. Quite a RIP-OFF!!! 4 TIMES AS MUCH!!! How? Their employee ** with a nice smile on his face added extra costs (insurance, winter tires etc.) without ANY explanation to me, nor did he bother informing me about the final total amount. He tricked me and just gave me a few papers to sign, acting like he was very "customer friendly". I wonder what their commission is for such a scam? My mistake - I fell for it trusting the company to be honest! I can honestly admit that my signature was fraudulently obtained by him. Would anybody willingly agree to pay 4 TIMES as much for their rental? Yes, if you are an IDIOT! Their supervisor ** told me he couldn't do anything about it, because the contract was over!

I recently rented a car from Hertz in Nashville on Briley Parkway, May 5/2016. Only to learn going to pick the car up that morning after purchasing the vehicle the rental car agency tells me I cannot leave my personal car on the property. I was very disappointing because he did not let me know this ahead of time. If I had know I could not leave my purse in the car I would not have read it from Hertz. I have been renting cars from that location for 2 years, we're never informed of this change. Sincerely disappointed.

On 3/27/15 I went to pick up my rental car that I had previously reserved, only to find out there were no cars on the lot at all. The few that were due back had not been returned. The woman in line ahead of me had even paid for early reserve. Three hours later, I still had no car. I was forced to go to another location and pay full price (instead of my discounted rate) as well as to pay for an upgrade. I was leaving on a Friday afternoon in Atlanta traffic, so needless to say, I was 4-5 hrs late getting to my destination. So just a word to the wise, just because you reserve a car, doesn't mean they will hold it for you.

I prepaid for a rental car online for Hertz with an AAA discount. It was $210 for the week. I was on vacation in FL with my family. I knew there were be some additional charges since after I paid online, my receipt said "total due at counter $77." I had rented a RAV4. Our flight got into Orlando at 12:32am and by the time we retrieved our luggage and got to the Hertz rental counter at was about 1am. I had my 6 yr old with me. I got to the counter, showed my receipt for the prepayment and the agent said, "we don't have any Rav4s". I said "why not? I made a reservation." He repeated the same thing. He ended up renting me a Chrysler Imperial and began negotiating a daily rate with me.

A rental car was brought to the auto body shop by a Hertz representative. The car looked unclean. Had multiple scratches, dead bugs on the front end and dust dashboard, and fingerprints all over the back window. Inside it had an odor of perspiration. The inside of the doors and in between the seats had a clear liquid. Three days of living hell driving this nasty vehicle.... Disgusting......

On April 3, 2015, I made a PREPAID reservation for a car rental with Hertz for May 13 - May 16, 2015. My travel plans changed and I needed to modify the reservation to May 14 - May 16. When I tried to modify the reservation online, it was telling me that the car I wanted was Sold Out. Hmmm... I'm the one with the car so how could it be sold out? Anyway, I decided it would be best to call Hertz directly to make the change. I spoke with one representative who was unable to make the change because it was a prepaid reservation. Ok... I was transferred to another person who was able to make the change and informed me that there was an even better rate for the dates, so I would be getting a better overall rate.

On Feb. 24, 2015 I made a car rental reservation with Hertz Car Rentals for $273.06. Thinking that this is the rate I was going to be charged, I thought I was getting the best rate available. When we picked up the car at Hertz, my Husband, ** told the rental rep that we did not want any insurance or automatic gas refill option that they normally present to you. My husband informed the rep that we had full coverage up to $500,000.00 on any car we drive, including car rentals. The rep said, 'OK, this is the form that you will need to sign". During this process, the rep goes on to tell my Husband, that he is making $72,000.00 doing his job there, and that he is trying to finds ways to make more.

My older brother, now deceased, since 2011, was once a Hertz vendor in the 70's, who ultimately acted on the complaints brought back to him by customers, whose exchange vehicles at locations less careful to prepare the vehicle for rental did not match his absolute insistence on a thorough detailing upon check-in, or maybe the foreign location refused to accept the fact of their creditworthiness, or allow that African-Americans could have been accepted as renters, period, affected the quantity of his own customers willing to rent again. He switched his brand to Budget.

I rented a car from Hertz in berlin Germany. When picked it up, car had three scratches which being inspected and signed for by a hertz rep., who released the car. I dropped the key and rental agreement at 03:00 AM at TXL airport. When I checked with Hertz in two days, they said that I have to pay 465 Euro for damages. We requested the breakdown on charges and received a copy of totally fake invoice with the signature that looked like mine... and on different rental agreement with no signatures from Hertz rep. on it! Customer service is awful. I did not received any response at all and had to lounge an investigation through my credit card company to dispute those ridiculous charges. I do not recommend to anyone renting from hertz, since if something goes wrong with billing, you will be in a huge troubles. Do not expect any help from Hertz.

I was unaware about the more than half hold on my account until I tried to use my card and it was declined. My reason for travel was to purchase an item with the money that was placed on hold. I was unable to purchase the item and wasted an entire flight/hotel. Only to come back with no money, empty handed. Back home, the funds were still unreleased to this day. Every time I call no one knows a damn thing.

I rented a car from Hertz for pick-up at Shannon Airport/Ireland. I paid for the rental in advance, and added the additional insurance coverage. When picking up the car upon arrival, a very aggressive agent kept trying to get me to add insurance. I told him NO at least three times and that if he checked the contract, he would see I had already purchased insurance. Unbeknownst to me, several weeks after leaving the country, Hertz charged me $133 EUR for insurance I had declined. I have tried since October 2014 to get this resolved, but they won't even try to help. Because I had signed the contract, I was informed that I had to pay for this overcharge.

I rented a car beginning of December 2014 from Coquitlam BC location after a car accident. First they tried saying they don't do cash deposits which I advised them their website said otherwise. Took a nice female manager from Abbotsford to fix that issue. Issue 2 -- car was dirty but I was expected to take it? Twice. I had to exchange my first rental and the second even had dirty snot rags in it. Issue 3 -- at the time of this review it's been 5 months and I haven't seen dime one of my deposit. I've called and called. Finally being told a cheque was mailed out April 14. I've called four times since confirming they have my correct address. I finally demanded to pick up the money in cash from the location I paid it at. And interest. I'm getting nowhere but lied to. I want my money.

I had a car accident March 10th. My insurance company set me up with Hertz. For 20 days their bill was $444.80. I had to keep the car 5 extra days until I got my deductible up. Same rate $22.24 per day my bill was $570.56. Do not rent from Hertz if you are of color-- those are some racist **. Caught them in so many lies. I even called billing, story's contradicted. If you are of color Do Not Rent from Hertz location 8130 Metcalf Ave. Overland Park Kansas. They will screw you. I want to go media.

It is to my disappointment that my trip to a wedding at the Biltmore in Asheville, NC was halted by the incompetence of your employees and and unsafe vehicle. It all began this morning where my reservation showed no need to confirm or call about my reservation. I was hoping that it be possible to pick up my rental car at 4pm instead of 5pm. I called the Coral Springs, FL Hertz office at 8am same day to ask the question. I was greeted by a gentleman who voiced that they were limited on vehicles. When I asked on about the earlier time but if there was a possibility that a car would not be available to me as scheduled for 5pm his reply was uncertain. This concerned me so I asked for a manager who happened to be on the other line. I called back and got ** on the line who assured me that 5pm will happen and check with her throughout the day for the possibility of an earlier time.

As a tourist, we rented a car from you. Had just two days in Paris, however our experience with Hertz has been disappointing and frustrating. Took the car in Amsterdam, drove to Paris, out of two days here, yesterday we had a flat tire. Called up Hertz a number of times, no one had a clue what is to be done. In heavy rains we finally replaced the tire ourselves. Finally, reached a Hertz service station in Bercy. People there asked me to pay 70 euros for a tire fix. I don't understand why. Also then got a lower category Opel Station Wagon. Because of all this we had to cancel the reservation in Burgundy, costing 120 euros. I will not bear the cost of this now. Absolutely frustrating. Also please give us better car. After paying so much for renting the car, we just can't accept this. Heard a lot about your good service, but very disappointed. Kindly acknowledge.

As usual I listened to the rules of the rental on pick up same old same old. Damage must be paid for car must be returned full of fuel. Well aware of this one! So imagine my surprise when I find that Hertz have taken £130 of money for fuel! Adding insult to injury £130 for fill a 2015 Ford Fiesta. I don't care where you come from even if it was empty it does not cost £130 to fill a 1.25 Fiesta! I am being made to jump through all sorts of hoops to prove that I did indeed fill it up. So me providing the receipt to prove I filled up the car and handing it to the nice lady on the desk at Hertz Bristol Airport UK is not recorded anywhere? Really. I should not be having to do this. I am in hurry to recommend Hertz either as they seem in no hurry to sort out my complaint and what is basically the theft of my Money. How do big companies get away unchecked with this sort of thing? I am not the only one as I have seen other victims of this practice on the internet.

I rented a car for two days, booked it by phone. It was confirmed with the quote and estimated charges receipt I received, it was for two days. Returned it to the location and no one was at the desk so dropped the keys. I was then charged for three days even though I was well within the two day limit. Response from Hertz customer service was there is nothing they can do that the desk agent said I was told when I picked the car up that I would be charged for three days??? Makes no sense and I have no recourse.

4/30/15 I am not sure who to contact at this point - I rented a car on 3/19 RR# **. I was charged for Two Extra days and was told by ** @ Hertz that this was submitted to the finance dept for the credit of 87.00 -- ON 4/17... STILL NOTHING. He gave me an 800 # and I spoke to a nice lady named ** and she said she would help but NOTHING was submitted! Really??? At this point - I am not sure who to contact??? I guess - I will just start calling numbers as I see I will get no help from the Terrell Texas location! It has been a while since I rented a car from Hertz and I am surprised at the service...

We rented a car on March 4th and went thru a toll into town once and once out of town. In April we were charged twice by PlatePass $28.42 and $7.37 on our credit card. I called the PlatePass line and only got a machine. A Hertz customer service person said we are charged $4.95 per everyday we have the car plus the toll. This is robbery. I hope there is a class action suit filed soon. I hope Hertz loses a lot of business from being so deceitful.

Booked a car through Priceline from Hertz for contract $22.00 day on April 24th-26th, 2015. I was delayed returning the car 1 hour in Oklahoma City due to a marathon having closed the roads and major roadwork on I44, and I had to find an alternate route to the airport all the way around the City. Hertz not only didn't care, they charged me an additional FULL DAY REGULAR PRICE ($40, AND INSURANCE $35)! Would not listen, could care less. I will NEVER, EVER use Hertz again, and will actively recommend my clients not using them! Thieves. Bad form, Hertz!

Made a reservation for an economy car on 4/21/15. Upon arrival, I was told "no economy cars available." Agent tried to force a Dodge Challenger on me. I was driving 2000 to my destination. Mileage and gas was an issue. Not only was I forced to take a bigger car, but I was charged an additional $15/day fee for having it. Plus an additional fee for roadside assistance, even though I had my own insurance. They claimed no other cars were available and since I had a tight schedule to keep, I decided to take it and deal with the refund for adjustments when I reached my destination. It has been over a week and I cannot get anyone to even return my phone calls. My card has been charged for amounts not originally reserved or quoted!

Everything went wrong from the start. I was there a total of two hours and the attendants at the desk showed no care whatsoever but surely that was probably because I'm not a gold member. Honestly it was overwhelming but in the end I did end up with an upgrade unofficial because nothing was mentioned but in the overall I am satisfied.

When I went to pick up car that I reserved through third party agency the attendant at the Madrid Atocha station refused to accept my valid credit card that I used to make the reservation. I had to rent car from other agency, who accepted my card.

Hertz Rent a car in Ventura CA has a contract with Crown Dodge providing rental cars for warranty service clients. My particular new car has had to stay at the dealer for extended days approximately 7 to 8 times during 2013 and 2014 for warranty repairs. Crown Dodge sent me to Hertz next door each time on their dime. Well, two weeks back (and a year later) I started receiving bills for past rentals from Hertz which should have been satisfied by the discount price they give Crown Dodge. Evidently as ammunition in a dispute they are having with Crown Dodge, they are billing me for the difference all this time later. My rental car bills, which are promised to be covered by my Chrysler lifetime warranty now amount to over $1000.00 and Hertz says, "take a hike, it's not our problem. Go talk to your dealership." ??? The dealership says, "throw the bills out." And then what? Wait for a bad credit report? Are these people for real?

Wife returned home from business trip to find her car missing from the parking lot at the Lawton OK Regional Airport. After talking to several people at the airport she found out her car had been towed by Hertz Rentals. She parked in a Hertz space that was not clearly marked to see in the dark. After talking with airport representative she found out this happens very regularly. She had to rent a car to get home from the airport, very convenient for them. Sounds like Hertz has a nice little scam going to rent vehicles.

I rented a Hertz rental car from the SF Airport on a Sunday for a week but told them the number of days may change depending on my Insurance company coverage. On Monday I told them I was returning the car on Tuesday morning at my return location at the San Mateo Marriott for which I had paid extra. When I went there there was no one on site and so I called customer service and was told to drop the car keys in the drop box with my contract. I called them about 5 times throughout the day to check if my account was closed and needed a final bill.

I went to pick up my car on Saturday, compact car and **, refused to put me in a car. He had 3 cars on lot and said he had 8 reservations. I was the only person there. I called and had another car reserved the following Monday the same scenario. 5 cars on the lot and no compact car. **, Assistant Branch Manager refused to put me in any car. My car was put into the shop because someone hit it. The insurance company made the reservation and paid for it. I have to stick to the reservation because of this. The office is very unprofessional and filthy. Disgusting chairs with noticeable dark stains in the seats. The floor matched the disgusting seat theme.

Intermediate car reserved: I asked at desk for Coupe as I am 6'2" and a two door allows me more front seat room, I was told no problem and was given a 4 door. The car was filthy on outside, had 43K miles and had multiple, and I mean multiple dents and some scratches. I have seen better vehicles at Rent a Wreck. There was no parking lot attendant, only one person at this location. I took a lot of pictures, filled out form and then found the box for forms hadn't been emptied in months, was so full I couldn't stuff the form into it (took pics of that also). Tried calling your Cust. service people, was told I had to wait until I returned the car to do anything. Basically, no cust. service to speak to, no interest in issues when I did call again, no interest in location of making customer happy or in doing their jobs.

Dirty door cup holder, console, floor mats front & back. Nasty bird poop & bugs all over front of the car… I called Hertz. She said, if we wanted to bring it back they would clean it. UHM, for $47.00 it should have been clean before we picked it up.

We researched renting vehicles and found that Hertz had the cheapest deal for the time we needed a rental. First, they were supposed to pick us up but they didn't so my husband drove in and picked up the car. The confirmation was for unlimited mileage 4-day rental, total under $200, great! When we returned the car no one was there to check us in... surprise, surprise! Got our bank statement this week and to no one's surprise on this site, the bill was over $400!! When I pull up the receipt they charged for mileage. These people are amazing.

Hertz rented me 2 vehicles that were unsafe in Dec 2014 and they took money from my bank account without my permission or knowledge, and they won't give it back. I am a 100% Disabled Veteran and it is hurting me to type this, they said they were going to take all my money from my bank account and that I don't deserve it. I need someone to help me with this please. They won't give me my money, they have their cars, and I went to their office and was told on Apr 3 that in a week they would put my money back, this did not happen now. They are again saying they won't give me my money back. I want it all back, it is my money, not theirs, they tried to sell me their insurance, I have my own ins. Don't need theirs. They checked the boxes not me, then they made me sign the form. I could not read it, too small and then they said I accepted their ins, no I did not. They said I owed for gas, no I don't, for cars I could not drive.

I rented a car for 18 days. When I came to pick it up. It was not washed. I had to ask them to wash it. After three days, the car started saying that it needed maintenance. I took it back, they swap it for me with a car full of scratches. Three days after, the car started saying that it needed oil change. I tried to swap it, they said to contact them the next day. I did, they said they will contact me within an hour. It has been now more than 30 hours. They have not contacted me yet.

So disappointed. Booked through Priceline, was this punishment for not booking directly? On first full day of car rental, we met a real estate agent in a shopping parking lot and toured with him for 3 hours. When we returned, our rental was DEAD. Called 800 number. They couldn't find our reservation (because of Priceline). Finally found it after 1/2 hour of sitting in 90 degree heat outside of car. Sent AAA guy to jump car (HE WAS AWESOME!! Even brought us water bottles). But Hertz told us we had to drive the car all the way back to the airport to get a new one. Lost most of this day dealing with this stupid car problem! When we got to the counter, they didn't apologize, offer a refund or even give us an upgrade! They waived the gas we used TO RETURN THEIR CAR! Couldn't believe this service. Never again will we rent from Hertz. And the 3 of us are frequent travelers.

I picked up the rental at LAX. I went to the car assign and drove to the check out window. The attendant asked if I wanted the fuel option at $3.10 a gallon. I said, "Yes". I used 3 gallons of gas and was charged $30.09 crazy!!! I will never text a car from Hertz. The customer service agents very rude!

I have had a previous reservation that I had no problems with other than not understanding the people well at the call center... they do not speak English well. I had another reservation I made in Jan 2015 for a trip in May 2015. I get a call on April 20 saying the location I am picking up from is closing. Corporate tells me to find another location, I do this and tell them the rates I had... they refuse to make the new location honor that rate and will not guarantee I get the vehicle I had reserved. I am a month out from the trip and have to start all over on finding a rental. You would think corporate would stand up to the individual rental locations that rent out hertz vehicles and make them honor the price and vehicle their customer had previously but all I received was hateful responses and people that could barely speak English. I did receive a refund but they made no effort to give me help in making another reservation. I will never go with them again!!

I rented a full-sized car through Hotline. I picked a Chevy Impala or similar. I was to pick up the car at 2:00 pm on Monday at the airport in Fort Walton, Florida and return it four days later on Friday at 4:00 pm. I was given a price of 202.00. After I paid for the vehicle I was told the rental agency would be Hertz. When I arrived to pick up the car I was told I would have to pay extra for the Impala. They tried to give me a Chrysler 200 which is smaller and which is rated by the EPA as mid-sized. After much protesting they gave me an older Impala with an older body style. When I returned the vehicle on Friday at 3:30 pm the agent said I was late. I showed him my agreement through Hotwire which had a return time 4:00 pm. He said it did not matter. They had a return time in their computer of 2:00 pm. He also said Hertz had nothing to do with Hotwire.

My mother passed away Easter Sunday April 5, 2015 in Chicago suddenly. I rented a car from Hertz and returned it on the April 10, 2015. I paid $872 for a 5-day rental. The guy never explained that there were optional choices to the rental. I explained the situation to him and told him I needed to get from Jackson, MS to Chicago ASAP. I guess that was a time to take advantage of a person in need.

I contacted Hertz last monday about with using my points and getting a rental car. Everything seemed easy enough until I arrived to pick up the rental on 4/18 in Plant City, Florida at 1:00 pm. The airport attendee said that they do not rent car for Hertz anymore due to so many complaints about their service. I gave the attendee my confirmation no. and he again replied that they don't rent Hertz vehicles.

Ripped off by Hertz!!! Rented a Hertz car, February 23rd 2015, through Travelocity at the Ft. Myers, Florida airport for a short 10 day holiday. I reserved a mid size vehicle and got a Mazda 3 compact but, this didn't upset me, other than the up sell job when I had already paid for a midsize. No, what really angered me was being ripped off for additional driver fee for my wife. I was quite sure that Hertz included a spouse additional driver free in their agreement with CAA. I did show my card, however, they insisted on charging me $91.00 .

Tire going flat. Hertz options, drive 120 miles South r/t to REPAIR or 230 miles North r/t to p/u car. Donut hole spare not certified safe to do either. Age 70 released hosp. 6 days ago. Hertz declines help more. Calling MasterCard. You decide.

I have rentals for 40 years and Hertz has been a train wreck for the get go. The vehicle I rented months back was dirty, bad mechanical issues so I had to do a transfer and exchange which is time consuming although I am Gold Plus. They charge what they want to although I have set corporate price. The employees in offices are not honorable and definitely customer friendly. The 800 number is worse I was told "We have millions of customers so what if we lose you as a customer."

Tried to be forced into upgrade. Decline offers. Dark when we picked up vehicle. Found damage to back tail light the next morning & car not running well. Only person we were able to speak with was emergency road service. Reported. Now forced to pay.

We experienced mechanical car trouble with the rental vehicle during our trip to SC from OH. I called road side assistance and was told to take the car to an airport location somewhat along our route. They did give us a car and we lost about 2 hours of time swapping out the cars. When I returned the vehicle to the rental location I found that there was an $81 charge because the car with the mechanical issue was not turned in with a full gas tank. I called customer service to discuss this issue and they would allow for a $40 credit.

Buying a rental car - Hertz took forever to get back to us when we were in desperate need of a car. They said they'd keep in touch but failed at doing so. We were due the car in three days to buy it. But they rented out the car again to someone else who then drove it to SoCal. This was the San Fransisco Hertz. So they put a bunch of miles on the car, depreciating the value but still making us pay the same price. What was supposed to take three days took 6 inconvenient days that wasted my time. This was irresponsible and offensive. They had horrible service.

I have a corporate rate and rented a month earlier with same rate but because the office on 917 Taylor Street decided to make corporate decision I got charged almost double. They are not customer friendly and could care less about customer retention. Suggestion to other people with bad experiences: write review here, yelp, trip advisor, and BBB. Maybe they will lose enough customers to GET IT. The decision was made by branch manager.

On business trip with my family in Orlando/Tampa Florida March 2015. Rented a car from Hertz at the Orlando airport. When I went to pick up the reserved car, I was told they did not have any cars. My 76-year-old mother and 6-year-old granddaughter had to wait for rental cars to be available. I received a car, web reservation said I should get a Ford Focus, but I received a Ford Fiesta (which is smaller). After 5 days of driving, I ended up with a flat tire on HWY 4 in Tampa FL. My 76-year-old mother, 6-year-old granddaughter and I tried to change the tire on busy HWY 4 in the 90 degree sun. But we could not. We called the roadside assistance and the help we received from them was "Change the tire and bring back to the Orlando, FL airport."

Twice I rented cars from Hertz in March online. They gave me a quote and it was confirmed at their office. And after returning their very dirty stupid cars, they took more money from me twice, and I didn't know until when my Bank monthly details came. First, it was $37.00 and second one was about $45.00. I called to have it rectified and it was all BULLS! To my surprise, 4 of my friends had all curses and bad stuff to say about HERTZ. We have agreed to start an ONLINE ACTION against HERTZ until every consumer will know how dubious they are. HERTZ should be FRAUD!! Avoid Hertz. Use any other Car rental but HERTZ!!!

I prepaid to rent a car from Hertz to pickup on 3-31-2015 from the San Francisco Airport. The morning of 3-31, Southwest cancelled their flight. I called Hertz to cancel and they advise they would not refund my prepaid amount because Southwest cancelled their flight. I explained, I had no way to pick up a car as I was stranded at the airport in Santa Ana. Their policy allows no refunds for flights cancelled by the airlines. That is stealing!

My wife & I were planning a trip to my hometown with our son last weekend. It was going to be his first time to meet my side of the family. We made a reservation for an SUV a week in advance, received a confirmation number & it states very clearly on the website that it did not require a confirmation call. I called the day before to ask if I could leave my car on their lot during the trip & the clerk informed me that she couldn't honor my reservation bc they didn't have the vehicle.

I rented a car online thru Hotwire feb 24th 2015 Itinerary # **, for Phoenix Sky Harbor Airport, Mar 27th to March 30th - a 3 day rental. Total paid on card at that time $204.00, 41.95 per day for 3 days plus tax thru Hertz. OK so far! Picked up car at Hertz, Told agent ** "NO to insurance, and NO to upgrade. There's only 2 people, we do not need upgrade!!" She said "OK please sign rental agreement, we will hold $390.00 for deposit". I signed not knowing I signed for an upgrade. Ford focus to Chevy cruze, upgrade really!

I reserved and paid for a full size car through Priceline. They booked me through Hertz. At the Kiosk they refused to let me bring the gas tank back full unless I gave them a credit card. Unfortunately I did not fully read the document they printed. They upgraded me from my reserved 'Full size' car to a Dodge Charger without my permission or knowledge. Unfortunately I did not review the documents prior to when I left the counter. It is essentially a bait and switch. Priceline acknowledges the practice on their account with a disclaimer that they have no responsibility with regard to the practices of the car rental company. Buyer beware. Do not ever deal with Hertz.

I booked and prepaid for a Van class H4 for a house move. I was called the day before and told that it might not be available and would a smaller van be acceptable. I advised that I wasn't sure but wasn't in a position to cancel since the move had to go ahead. Hertz only had the smaller van available and eventually have refunded the difference in cost. However this leaves me out of pocket as the smaller van meant we had to work an extra day and couldn't take everything we wanted to the local recycling center. I asked Hertz to make a good will gesture, simply got the refund to which I was entitled. Clearly Hertz are not interested in their customers.

So it all started when we purchased a Gold Club membership before renting a mid-sized Buick at the Phoenix Sky Harbor airport. Supposedly, the Gold Club made the line process faster and gave access to nicer cars. When we arrived, we were shocked at how long the line took for the Gold Club, as it took around 25-30 minutes with only about 5 groups ahead. By this point, we were already upset because we had dinner plans with our family and would be possibly late. Finally, she gave us our car, which somehow happened to be a Nissan Versa and she said it was the largest car available. This was despite the fact that the entire lot was filled with all types of Hertz cars. We got to the car, and the thing was slightly larger than a Smart Car. Our luggage wouldn't even fit in the trunk.

We paid for our rental in advance. When we got to the counter they tried to sell us a bunch of things. We never buy extras and usually not insurance. We asked the guy how much insurance was. He said 69.00 for the week so we went with it. Come to find out it was 69.00 a day which we didn't realize until we got home, unfortunately we paid 800.00 extra. They did not reimburse us anything - we ended up paying 1,800 for the week. Please go with someone else and if you decide Hertz don't listen to anything they say!!! Not worth any star!

Going on a trip to Florida, I rented a car for 8 days. Calling several times to verify amount and return, I was very satisfied with all details. Upon returning vehicle on the day agreed upon, via contract, I was shocked to see I was overcharged by 150.00!!! They told me I was too late, to which I was NOT, and I proceeded to receive a letter from hertz saying they were threatening to take legal action for not returning car!! I was livid to say the least. After talking to several representatives, all told me a different story of when the car needed to be returned. This could of been dealt with, by the person who wrote up the contract, however he took off on vacation shortly after I rented the car. Haven't been able to talk to him which I was told that was the only solution to this matter is reaching the salesman who rented me the vehicle!!! Do not ever ever rent from this company. They will rip you off blind!!

We needed a rental vehicle because we were in a car accident out of town. The only rental place in the area was Hertz. We made our reservation online. They were going to pick us up at the hotel and take us to the rental place. They took hours, and hours, and hours. We kept calling and asking when they were going to show, and they kept pushing us back, and back, and back again. They finally appeared and took us to the rental office. When we got there, they didn't have car we reserved. They gave us a larger car because that was all they had. We had a long drive ahead of us, and this resulted in much higher gas expenses. However, I was told there was nothing they could do to compensate us. We didn't have any car trouble on the way home (it was clean and functional), but there was already a crack in the window when we got it from the rental office.

Rent elsewhere. Using Hertz for my car rental services in Los Angeles a couple months ago was a major mistake. Let me start by saying that I travel often and use many different car rental services. Hertz was by far the worst one in every aspect. A couple weeks after I dropped the car off and completed my final payment, I was sent another bill for a 'toll violation'.

I was very upset to find out at the last minute that Hertz would not rent the car to me after I have already prepaid for the car! I used my credit card to pay the amount but upon arrival I was told my deposit would be $200 more so that was about $50 over my credit limit, therefore I decided to use a second card which I asked my husband for. But they would not accept his card as I made the reservation. Ok fine, so I used another card in just my name, but they would not accept that either! I had more than enough money on this to cover it; the very ill-acting lady at the counter, very rude, stated it had to be on one card. I told her to cancel because I was not going back and forth and running several cards which she had ran anyway.

Beware! There is a scam going at the Hertz Rental Car at the Rogue River Airport in Medford, OR. It goes like this: I arrived at the rental car counter in the clerk had my paperwork ready to include an inspection already done on the car I was assigned. She noted some damage on the rear bumper and had marked that on the diagram. She told me it would not affect the driving of the car but if I would like to confirm it to please take a look. I went out and looked at the damage on the bumper and there was a small cut in the center. When I returned to accept the vehicle the damage was marked with a small squiggle in the center of the bumper. I signed the rental forms and took the car. When I returned the car, the company claimed the squiggle mark was an S that stood for scratches and the cut was damage I caused and was therefore responsible for. Huh?

Recently rented a car in Tampa for a vacation. After paying ahead of time, online for what I thought was a fair rental price which included all the taxes and fees, as I attempted to pick up my car there are additional costs not only related to insurance that one would have expected was paid up front. Bottom line, they are fast talking at the airport and if you don't pay attention they will run up the tab. This has discouraged me from ever using Hertz again.

I experienced the most horrible customer service with Hertz this week. We are a military family, my husband is gone for training and I really needed a vehicle, so I booked a rental for a whole week. According to their website and confirmation email someone was supposed to contact me to discuss the details, because their pickup service is only available within a 15 minute range, but a car can be delivered for additional charge. No calls or emails, so I tried to contact my location for days, left messages, never got a call back or got to talk to anybody- assumed I was good to get picked up.

I rented a econo car from Hertz at the Tampa FL airport. I drove on Suncoast highway to and from my mother's house. The tolls totaled $4 yet I was charged $29. There were $25 in admin fees for the right to use plate pass. I spoke with customer service, they said, "As soon as you you use plate pass the first time, you automatically get charged $4.95 a day each day you have rental to a max of $24.95 whether you use the tolls or not." Wow. I told her it was highway robbery. They will review my case and may drop admin charges.

I had business travel with two other coworkers to Brownsville TX on March 2nd, 2015. We landed at Harlingen TX and picked car up at Hertz, everything went ok until we went into the car. It was Toyota Corolla and after we drove about 10 miles towards Brownsville, my coworker that was sitting on the back notice that was a cigarette lighter left in the back, then we start checking vehicle, it was not clean at all. At the same time I noticed service light on the dash. However since it was too late, we did not pay further attention to it, we had to make it to hotel to get up early for work in the morning. After 4 days being at the Brownsville, we went to Bronsville airport on 3/6/15 5 am in the morning to catch flight back home. I went to Hertz counter and no one was there, I had to drop the key in the drop box and we boarded the plane.

In February, I rented a car from Hertz in Boston. Because of a similar previous bad experience with Hertz and PlatePass in Florida, I had sworn I would never use Hertz again, but I was forced to this time by circumstances. I brought our own EasyPass with me, and specifically asked twice at the time of rental -- once at the Number 1 kiosk in the garage, and again at the exit -- whether there was anything I had to do to disable the PlatePass because I had brought my own. I was told "no" by both Hertz representatives -- that all I had to do was use my own EasyPass. In fact, the cashier told me to check the glove compartment and, sure enough, the PlatePass transponder was in the glove compartment. So I felt comfortable that I could use my own EasyPass and not get charged twice, as I was in Florida, where the PlatePass chip was in the license plate area and could not be disabled without a LOT of trouble.

Lady was rude to me and the car was stole while at my house. Lady got even more rude towards me, they didn't even have onstar activated to find the car. Will never ever rent from Hertz again, worse customer service ever. Will go to Enterprise from now on. I wouldn't recommend renting a car from hertz.

We had a maintenance required light come on. When trying to get it switched out we missed a day of use because it was on a Sunday. We went to a corporate office because it was a lot closer and they wouldn't do anything for us on the missed day. Apparently you have to go back to the location where you got it. I don't want to kill another day of my vacation to do their job! 1st time user and last time user!!!

Rented a car on March 18 2015. Returned the car on March 19th because my brother was in a bad car accident and is now in icu on life support. Called and explained and was told I couldn't get a refund because I prepaid. Was told to send paperwork from hospital. If I would have known I wouldn't have prepaid and also the guy at the return gate should have said that I wasn't going to get a refund and I would have kept the car for the whole week.

While reviewing the March 2015 credit card statement I noticed it included a charge from PlatePass which turned out to be a service charge plus tolls in connection with a Hertz rental transaction that took place earlier in January. I don't remember being told by anyone at Hertz that I would be paying for this added service. Had I known I was being charged for this service I would have not obtained $20 worth of quarters to use at any unforeseen toll booths along the way AND I would have most likely returned the vehicle earlier than a week to avoid being charged for a service I did not need. That is assuming I would have proceeded with renting a vehicle with Hertz in the first place.

Your company scammed me out of a lot of money. My husband and I have comp and collision on our vehicle. When he went into your rental office in Las Vegas NV they told him he had to pick one of the 3 additional insurances. Knowing he had to get a car to go to work he picked one. I was told later it was optional. The was NOT told to my husband. He was at the point of do it or don't go to work. Never once was he told this was optional. If he had he would have declined.

Like many others I was charged a fee for "tolls" after renting a Hertz car in Colorado. Hertz never notified me that they had contracted with another company that will charge my credit card for driving on toll roads that were not marked in any way. So, Hertz customers are blindsided when they pick up the vehicle, when they drop off the vehicle and weeks later when they open their credit card statement. For Hertz to suggest that these charges are referenced in the fine print is not only deceptive but fraudulent business practice. I rented from Hertz for over 25 years but will never do business with them again. I urge others to do the same.

I had booked a large car for my family of 5 with a sat-nav system, as we were going across states and as foreigners really needed guidance. Two days before the pickup date, I walked by to ask and ensure that the car would be there in two days, as specified and agreed - and yes, positive confirmation. Then on the day, we were in a hurry to get to Pittsburg, and no, either a smaller car with sat-nav, or a bigger car without, nothing to be done. So I took the larger one, which took 45 min to get there, then we needed to go to downtown Chicago where we knew a shop we could get a satellite navigation system. We finally got going with about 3 hr delay, plus the extra costs for the sat-nav. I am still puzzled, even with my confirmation in person they couldn't get it right?? Not good, not Hertz for us next time.

After being involved in an auto accident that was not my fault my insurance company booked a rental vehicle through Hertz. When I arrived already disheveled barely an hour after my accident I was duped into paying unnecessary insurance coverage when my insurance company would already cover the rental as an extension of my policy. As soon as I realized the mistake I called Hertz to discuss the confusion. They of course refused to take off the bogus charges and now I am left paying ridiculous fees for an accident that wasn't even my fault!

I booked a car rental for my Dad's trip to Cancun with total guaranteed charges of $72.65 declining all other options to prevent any miscommunications since he doesn't speak English well. However, at the time of arrival, he was asked to sign contract in Spanish with different quote, which obviously not explained what they were signing for. At the time of returning the vehicle, he notice the amount since the credit card slip he was asked to sign for was in USD. My Dad then disputed the charges as it shows almost $500 total due but he was only an hour away from his return flight back to New York. He was left with no choice to sign the slip as they didn't let him leave without signing the credit card slip.

We picked up a car in Oroville, CA to take our two boys to Fort Bragg, CA on the CA coast and journey up to the Giant Redwoods for their birthday. We got to Williams, CA (an hour from home) to discover the rental car had a horribly warped tire on it. We called the Oroville office and the rep had no idea of where we were to be able to give us an idea of where to go. After I started naming towns on our route, we were advised to go to the Ukiah, CA location (a few minutes out of our way) and they would help us. The Ukiah location attempted to get a hold of their contracted tire company, while we waited. No luck. Ultimately, they gave us a replacement rental that had just been returned. We had to wait for it to be cleaned and then we were on our way.

Someone used my Hertz Gold account to rent a car in January this year. To register for Hertz Gold, you have to provide a credit card number. I received a text that a car was waiting in space **, but no other information. I contacted Hertz and told them that I did not make a rental and was told that someone probably entered the wrong account number and 'not to worry about it'. I later received a text from AMEX that my card was used (I receive alerts when a purchase is made without the card physically swiped, such as with online purchases). I again contacted Hertz and was told that they could do nothing.

I have rented cars from several different companies for many years. My first experience with Hertz was when my car was in an accident and my insurance company set me up to get a rental from them. This was in Maple Heights, Ohio. This location, which is a representation of the entire company, was extremely unprofessional and lied several times to me and other customers. They had no cars in stock for the whole day but kept leading me to believe that some were "on the way". I spent literally a whole day waiting for a car... ANY car. The company then couldn't locate my reservation and were terribly unprofessional. I called back the following day after not receiving a car and they still have none in stock. I will never rent from Hertz again nor attempt to. Ever.

Rented a car from Priceline for my spouse (Mar 11-13) & his co-worker to pick up at the Dallas airport & the rental company ended up being Hertz. The Hertz agent at the desk was completely clueless about the reservation. Hertz was showing the return of the rental car a full day after it was to be returned (Mar 14). The Priceline paperwork was presented to her, but she kept the rental as 3 days instead of 2 1/4 day (may seem petty but rental cars aren't cheap). She then preceded to ask about loss/damage & liability insurance, which my husband declined. Yes, declined!! She asked him to sign the rental agreement to that effect. Believing the agent was being honest about what he was signing, we found out after the rental was returned that he was, in fact, ACCEPTING insurance.

FIRST after going through that SIGN in process and keeping my husband waiting in his vehicle an hour, they give me a car that clearly just had someone smoking in it (after which my husband said an attendant man had sat in the car the entire time I was in there signing in). I got in the car not knowing and instantly had a migraine headache, jumped out, informed the lady, "No, I cannot take this car." She smelled inside and tried to fluff it off and said it did smell like strong cologne. Well it was strong cologne trying to cover up the smell of cigarette smoke! I went inside and they said that they would give me a Mercedes to drive but I would have to wait on it. "No." I said, "just have me a car ready tomorrow and I will be back."

My family of 6 rented a van for our Disney vacation. The trip down from NY went as planned. The trouble started on our way back. The vehicle began to malfunction. We called roadside service and after two hours they could not get a vehicle to us, we had to try to make it an hour to the Jacksonville airport to exchange it. We made the trip in a malfunctioning, unsafe vehicle. When we arrived they didn't have a vehicle for us. After 3 hours and many phone calls to roadside assistance, they discovered they did have a van for us.

We rented a car to drive from NY to FL. When we arrived we discovered several things were wrong so we stopped by the Hertz store closest to our hotel. They said take it to the airport, which was 30 minutes away. We get to the airport and exchanging the car took forever because the gentleman behind the counter closed out our contract instead of just supplying us with a different car. Then he tries to cover his ass by saying we told him to close it out. We finally after wasting our vacation time we got the car. I then discovered I had left a valuable camera behind. I called and called Hertz and never got a reply so back to the airport we go.

We had our car rental booked for months and called the 800 number numerous times because we never rented and wanted information. We arrived in Ellington, CT at 945 am for a 10:00 am pickup and there was no building!!! Apparently they shared a building with a car sales lot and closed 5 days beforehand. No one called us, no one emailed us. We panicked because we were to leave for a 9 day trip and already Prepaid for this rental. I called the 800 customer service number and waited on hold to be hung up by three different people. We thankfully found a Hertz closer to our home that had an extra minivan and they helped us.

I have never rented form Hertz before. My Insurance co. gave me authorization to rent a car. I arrived at the rental place. The guy took his time waiting on me and there was no one in the place. A lady walked in. She was waited on. Maybe she had an appointment. This guy waited on me. He started to talk about insurance. I replied, "I have insurance." He continued to talk about insurance. I told him, "No, I have insurance." He was very pushy. I told him that I have a stress headache, no I don't want any. So he told me to sign my signature. The next thing that I know I am being charged $300 dollars. For what? That is more than I pay for my own insurance. Is that insurance fraud or not?

I rented a car from Hertz in Brockton Mass. on main street on December 23th 2014. I went back on Christmas eve to return the car. When I got there they had just locked the doors, I made a friendly face with my hands up. I thought I was in. Someone come to the doors, opens it and says to me "Just throw the keys in the car, we will take care of it." So I am like "Great, Merry Christmas." That must have been the wrong thing to say because a month later I noticed my credit card got charge for three days. So I call both the main office and the Brockton office and they both said the same thing, "If you drop off when we're closed you get charged until we reopen," end of story! That being said I will never rent from them again. Merry Christmas Hertz.

On a trip to Las Vegas, I rented a car from Hertz for the 5 days with plans to drive to the Grand Canyon on the weekend before my convention. It ended up raining and decided not to go so I never left the strip, other than to take my boss to the airport the day before I left. I drove a total of 28 miles in 5 days when I returned the car.

I decided to rent from Hertz for our vacation. After a hassle to get the rental car, they wouldn't allow my husband to drive the car unless I paid an extra $100. I called the company multiple times and I asked if I would have a charge or owe any money if I returned the car. The representative stated that I would not have any charges. I ended up returning the car 4 hours later and again asked the representative about charges, he stated no. I waited until the following monday and did not receive a refund. I called the corporate office for customer service and they said to give it 5-7 business days.

I had a non fault car accident. My insurance company hired a car through hertz in Birmingham. The car had to returned, but Hertz didn't turn up after waiting in a public car park for an hour. No phone call. Nothing. I called them, they have no drivers. I cannot express the stress caused. ** at Hertz was SO RUDE!!! He hung up on me. I complained. Hertz sent me an invoice for petrol and extra days for keeping the car. They only gave partial refund. I am still out of pocket. They ARE CRAP!! SAVE YOURSELVES, STAY AWAY FROM THIS ILL MANNERED COMPANY RUN BY A BUNCH OF IDIOTS!!!

If I could rate this Hertz office at a zero or minus, I would. After a loaner car wasn't available from the dealership handling service for my car, I was told I would be given a rental. A sweet talking rep ** met me at the dealership and when I say sweet talking, he's got his game down. He talked me into extra insurance that would not have been even an issue had I been given a loaner but I agreed to it after he mentioned the possibility of "black ice" here in NY. He "scared" me into the insurance! But, he said as a courtesy, he wouldn't let Hertz charge me for gas.

I was involved in a not at fault accident and was put in a Hertz vehicle courtesy of State Farm. So in the process of obtaining the rental, I was lied to by the Hertz representative ** in order for him to add a coverage that I in no way needed (I have full coverage insurance with Allstate) so he could make a commission. He told me the coverage "is required" in one of 3 or 4 different forms and it was priced anywhere from $10 to $40, and no he didn't say that amount WAS PER DAY!! So obviously I chose the cheapest one, SINCE IT WAS REQUIRED, and told him NOT TO CHARGE MY CREDIT CARD, and that I would pay the $10 in cash when I returned the vehicle. So now I'm dealing with a $98 charge to my cc due to the fact this amount was charged to me each day of the 9 days it took for my vehicle to be repaired. So be aware that Hertz cars are in it for commission and they will lie to get it!!

When I had an issue with the billing on my rental, first the department was not open past 6 pm on a Friday, and since I work late, I was unable to reach them when I wanted to talk. Second, when I finally got to talk to someone, the woman, Sherry, could not assist me and refused to transfer me to a manager. I had to ask five times to speak to one at which point she said my concern was "not an escalatable concern" and refused to transfer me to a supervisor who could help. This is illegal.

My family and I have rented many times cars from Hertz and we stayed loyal to the company. Until today 27 February 2015. Today I experienced the worst customer service in my life. In order to be fully extensive I will tell you the story from the beginning. On 25th February 2015 I rented a car from Hertz, located in The Hague, The Netherlands.

I was negotiating on a Hyundai Genesis in St. Louis MO which cost $16,621.00 and during the course of transferring information to my credit union to confirm my monthly payments and seeing what my trade-in offer will be, Willie ** and the Hertz manager told me that the cost of the car went up by $360.00. There was no explanation. I was already pre-approved and the bank manager suggested that I conduct business elsewhere.

I was in an accident and my insurance company set me up a rental with Hertz. I had the car for a little over 2 weeks. I returned the car the DAY MY car was ready; the girl said I was not going to be charged for a dime. Two days later I login to my bank account. Hertz charged me 92!!! I was then NEGATIVE AND WAS CHARGED A OVERDRAFT FEE ON TOP OF THAT!!! I called and told them I was charged and the girl Klarissa kept saying I wanted extra insurance! That was a lie! I have liability! I do not need extra insurance.

We rented a car, from Clearwater airport in Florida. We waived the insurance, as our personal insurance has rental car coverage, along with our AMX card that we used. Hertz ended up charging our card an extra $200 for insurance and gas. We filled up the car just prior to returning. I sent AMX all copies of reservations and gas receipts, and it was found in my favor, and they credited me the overcharge portion. Now, Hertz is sending a bill through a collection agency of $200.00, and AMX tells me that the only thing I can do is contact an attorney. I called Hertz and spoke to a supervisor, and told them that calling an attorney is not the only thing I can do, and the response was, "that's nice". The two words that come to mind are "Organized Crime".

I got the 'bait n switch'. I booked Hertz through Expedia. I booked for the Orlando Airport. To my shock, my reservation was not in the system at the airport. I had to spend $48 on a cab ride to get to Orlando City. After driving for 30 minutes we found the Hertz place at an Amtrak train station. Look at your reservation. If it says 1400 Sligh Ave, you are hosed as well. Very unhappy. I knew something was wrong when Hertz was the lowest price. That never happens.

Mr. ** resolved this problem promptly and was very courteous.

I took a rental car in Los Gatos Hertz rental office on 2/2/2015 and returned by 2/4/2015, while my own car was in repairing. AAA California, my car insurance company, offered me to cover the rental fee and insurance coverage. When I walked in to Los Gatos Hertz rental office, I was asked if this is an insurance company rental, and I answered: Yes, AAA will pay everything, except gas. Ms. Rachel, who is the store manager, worked on her computer to go through an "insurance account" with me (all customers from AAA). I clearly told her that AAA will pay for the coverage for this rental car and I do not want any insurance myself. However, after I returned the car two days later, I received a surprising charge of $92 in my bank statement for an insurance fee. I have been spending over a week now to call the rental office, talked to Ms. Rachel and another manager Mr. Abraham.

Prepayer beware! To Hertz prepaying means they have an opportunity to hold money in addition to the amount you have already paid. I prepaid for a rental and all but the taxes were charged to my credit card. When I arrived to pick up the vehicle, the estimated charges were held on my card and I was told that the hold would remain on my card until the vehicle was returned. Prepaying makes no sense! Well that is according to Hertz's policy.

I was stranded (by another rental car company) at the San Antonio Airport at 11:30pm. At about 2 I found the only open rental place (Hertz) and told them of my situation. They charged me 4x's what the internet rate was for the EXACT SAME CAR. I checked for 14 days to see price trends, to make sure I wasn't missing something, and then called to complain. I was told there was nothing anyone could do, since I already returned the car. I put in a faux reservation for the same days (of the week) with the same car online and my price was 3x's less than when I went to the counter. I was told walk in prices are slightly higher. (SLIGHTLY?! $100/day for a $24/day car is NOT slightly). Was rudely responded to. WILL NEVER USE HERTZ AGAIN.

I would like to share with everyone my terrible experience with Hertz because this could happen to everyone so before you consider of renting a car from Hertz read this first.

I rented a car from Hertz Munich Airport. Quote was for 286 Euro. On arrival, Hertz was very busy and I waited for about 45 minutes to speak to the agent. The people ahead of me all seemed to have problems with what they were being expected to sign for. When my time came, the agent told me I had no insurance (Not true, I had insurance in place with a 1000 Euro excess). He told me I had to take insurance. He then told me he would upgrade me. I thought it was my lucky day. He didn't tell me I'd pay for the upgrade. Long story short, my 280 Euro car cost me 917 Euro. Yes, 3 times the price.

I have always used Hertz over other rental companies because I though they were reliable. I rented a mid-size vehicle from 14-17 Feb 2015. This was the first time the counter clerk asked us to take 'roadside assistance' - I jokingly asked if the car was going to break down. As faith would have it the car did break down on 15 Feb in Coral Gables. Called roadside assistance and waited 45 minutes before I could speak to a person. Thereafter I was told I have to wait 60 minutes for the assistance to come. I waited and waited and waited - no assistance.

We rented a SUV from the Sacramento airport location. It was too small so my husband asked if there was a larger one available. The agent said , "yes," and "it will be $150 more." They and our adult son went inside to get the new paperwork. The agent entered in the computer, NEVER called out or SHOWED my husband that it was $150 PER DAY extra. He put the new contract folded up in a folder and gave it to my husband.

Just this last week, Valentine's weekend, I rented a car thru Hot Wire with Hertz. I never had a problem before booking thru Hot wire, but never used Hertz before either. I waited for about an hour in line, when I finally got to the Front Desk, the guy asked for my documents and started to talk like if he knows me, saying things like I know from somewhere like every two minutes, I was definitely in the mood for sweet talk, then trying to push me to buy and extra insurance because he said that the one purchase thru Hot Wire was not good.

I have been a Hertz Gold member for less than 1 month and I have had nothing but trouble ever since. I have been trying to reserve a car online and have been getting an error message saying "contact us" (I am currently overseas but home for me is in the U.S.). After a few times of calling their 800 number and speaking with reps, I had been advised to call +1-405-775-3091. This number must be called 08:00-16:00 Central Time. I can say I have called this number many times and had to disconnect because of the wait times and international calling charges!

I'm only piling on more of the same, consistent with the 100's of complaints already here. In summary, let's all please avoid Hertz, if you care for professional efficiency. They seem content with a business plan of squeezing profits with terrible under-service, deception and failure to provide services agreed. The Comcast of car rentals.

I entered into a contract with Hertz Rental Car in Atlanta for a 2 day rental initiating on December 21, 2014 with a drop off date of December 23rd. I signed the initial contract agreeing to a daily rate that would've resulted in a total charge of $143 for the term of the rental. On December 22nd I called Hertz 800 number to inform them I would be extending the rental period through December 24th. Nothing was said about an adjustment in rate, and she informed me to return the rental car by 2PM on December 24th in observance of the holidays.

Received a notice for a 45 cent toll lane violation... Plus $30 Hertz handling fee!!!! We disputed the charge. Was NEVER in toll lane. They take the charge out of your account because they have your card on file. Asked for proof. They can't provide it!! None. They want me to prove I was somewhere else, not in this toll lane. How do you prove you were asleep in bed and not in a town miles from where you live? They are RUDE!! and asinine on the phone. Will NEVER NEVER rent from Hertz and will tell everyone I know not to. I know I'm one person and won't shut their company down, but not very good business to lose a customer over a $30.45 fee. I think a class action attorney should look into this and I'd bet I'm not the only one ripped off. Don't trust HERTZ!!!!

I called the Hertz location in Emmaus, PA to cancel a car rental reservation. I was told by Dan that it was not a reservation but just a "hold", yet the charge of 132.00 was posted on my credit card. After waiting several days for the credit to appear on my card, meantime my bill was due to be paid there was no credit from Hertz. Only until calling the booking agent Priceline.com were they able to credit my card for the amount minus a cancel fee of 18.00.

Make an online reservation with #Hertz, confirmed by phone at their Coral Gables location. They pick me up and after almost two hours of excuses in their location, rude treatment and giving cars to people that arrived after us - because we complained. Cross the street to #Enterprise and have a better car for the same price in 5 minutes.

This is my first experience with Hertz. I got my Nissan Versa car for 37.5. After two days at the time of return I realized they charged me 50 extra for upgrade. I argued with Hertz guys but they at this car is better than any smart car and owns up paying 62.50 per day for Nissan Versa. Felt cheated and bad. Pls take some precaution while booking car at Hertz.

It was the most painful cramped cross country drive I can ever remember. When I brought up to Hertz customer service that every major manufacturer and automotive guide rates this car to be a mid size, the Hertz representative told me it did not matter because they use their own rating. I consider this response as tremendously pompous and indicative of the lowly position they place their customers in.

I rented a car online for a week at a great price of $120 USD. My pickup location was Edinburgh airport. I picked up the car, departed the rental lot and went to short term parking at the airport. The car started smoking at the rotary and I immediately returned to the rental lot to report the car as not right. I had the car a total of 28 minutes!!! Yes, 28 minutes. I was told that I burned out the clutch and would not be able to rent another manual transmission car. WHAT????? I was furious at this. However, Hertz charged my credit card $3300 USD to for repairs!!! This is fraud. Do not rent from them.

While my car's in shop I rented Mazda 3 for what turned out 15 days. I took out insurance which I assumed was one time charge. It was not made clear to me that insurance was per day. Rental was $273, insurance $693 / total $1105. I hit a curb when car beside me got in my lane, damaged wheel that had to be replaced. What kind of insurance charged per day? It's usually per mo or one time charge. Hertz in Norman would not work with me. Just patronized me. I will tell all not to use Hertz.

To start off I was told that they were going to hold a $50 deposit on my car which was fine. I agreed but then I looked at my bank and they took over $300 and they said it was for a deposit - okay fine, it is what it is. Then it came down to that I had a 4 seat car that I can't even fit my family into so I had to go back exchange cars. So I had the car about 4 days. I go and return it and it has still been about 2 weeks and I have not receive my deposit, and I constantly call and they are extremely rude and disrespectful telling me “I've talked to you 5 times already. I have already told you this this and that.” They are completely unprofessional and rude and disrespectful people ever - they do not deserve their jobs.

I reserved a car in Pensacola Fl Jan 31st, a week in advance. I called and cancelled the reservation a day later. I was still charged $104.43 on my credit card because I had a guaranteed reservation. I complained and was told tough luck! I will never use Hertz again.

This is the most terrible experience I have had with any rental car company by far. I reserved and prepaid with AAA. When our trip came and we went to pick up the car, Hertz gave us an upgrade for a car at $20/day that we were neither aware of, nor that we agreed to verbally with the associate we spoke to at the time of rental. Now that we've returned the car, the upgrade fee magically appears on our receipt. When trying to resolve the issue with customer service, all 3 associates that we spoke to said they could do nothing for us (because apparently we agreed to the upgrade on the rental agreement without our knowledge) and that they would not direct us to another associate that could help us. We've now been charged over $100 more than we initially agreed to. I will never rent with Hertz again.

I rented a SUV from Hertz at Calgary airport to travel into British Colombia for one week ski trip. British Colombia laws require that all passenger vehicles must be equipped with snow tires. At Calgary airport I was advised that the majority of Hertz vehicles are not equipped with snow tires because Alberta law does not require. After some delay, Hertz counter found a BC-licensed SUV on their lot equipped with snow tires. I was charged an additional $175 on the 7-day rental ($25 per day) solely with respect to the snow tires. Had I rented from Hertz in Quebec where snow tires are required, I would have paid approx. additional $30 to $40 for the full week.

I'm a Hertz customer. Well I thought I was. I went into the Baton Rouge Florida Blvd location and was turned down for my reservation. The manager said there was no car to accommodate me with unless I wanted to pay 35 extra dollars per day. Now mind you now I had a reservation for a compact car and there was none so if it would have been 24 hrs. and not 22 she would have given me a car but because of a 2 hour difference I couldn't have a car just like that I'm still waiting for corporate office to call me on my complaint 12-30-2015 and today is the 7th of February. Now that's awful and they call themselves a business. I'm not gonna rent from that location ever again. Might not rent from them at all. How about that, angry, appalled, feel stupid for dealing with them.

We had made an online reservation with Dollar at the Munich airport, which we found to be at the Hertz counter. The staff there were extremely confused, kept saying Dollar was new to them, but eventually processed us through, gave us our copy of the rental record with the exact euro amount confirmed on our online reservation. We turned the car in on time without incident, passing inspection. Now our credit card has been charged by HERTZ twice the amount on the contract, which is a hefty amount since we had the car for twenty days. A call to Dollar was a waste, they claimed they had no record of the transaction and we would need to telephone the Hertz counter in Munich. Not phoning over there, disputed the charges, will never again go near a Hertz rental car counter.

Charged us for LDW $300++ when we declined it. SHADY tactics. Have rented from most of the rental car companies, and all transactions were smooth till we came here. They told us we signed up for LDW when we declined it. They are deceptive and cheaters. DO NOT RENT HERE. Go anywhere else but Here. Tried to get the regional manager but the local manager refused to do anything else. I won't rent here ever again or any Hertz in Canada.

A Hertz driver crashed into our car two days before new year's day in 2014, (police report has Hertz driver at fault and therefore we have to go through Hertz to get the car replaced). After constant phone calls for over a month we have been mostly ignored. The Hertz insurance company has not even assessed our car yet. We have no car. Please, please do New Zealand drivers a favour and go with another company!!!

Hello My name is Megan **. On February 03, 2015, I called and paid my parking ticket that was not allowing myself to rent vehicle. After ticket was paid, I called and spoke with representative in the DNR Department to provide confirmation number, the representative stated that I was clear to rent vehicles. I called reservation and spoke with a male representative at 04:40pm Central Standard Time in reservation department. As speaking with that male individual, he informed me that, I was not allowed to use my gold points for same day rental. The male representative and I agreed that I would rent the car for ONE Day for $57.00 that I would pick up 02/03/2015 from Milwaukee Airport. The male representative also stated that he would also make an reservation for the following day 02/04/2015 that would allow me to use my Gold Member points for one week, since I was not allowed to use the same day.

I had a Thrifty (one of the Hertz brands) reservation in Des Moines for an 8:00 am pickup. I arrived at the counter at 8:15 am to find the counter closed, with a sign stating that they would reopen at 7:00 the following morning, so they obviously overslept. The rep at the Hertz counter told me it happens all the time and that she would honor the rate which she did. I went out to the car which was roughly 300 yards from the terminal and found the vehicle dirty with badly stained upholstery. There was no lot attendant to report this to, nor a gate to check out of the lot which I found unusual. When I returned the car, again, there were no lot attendants, so I locked it and took the keys to the counter. I reported the condition of the car and was told they were short staffed and didn't have time to clean the vehicles.

Months before visiting my son in Washington DC, I booked a rental through Hertz to get a good rate. I used my VISA card and to get this rate put down a deposit with Hertz which appeared on my next VISA statement and I paid it. Between this booking and the actual visit to DC, I was issued a new VISA card due to the security compromises at Target stores. When I got to the Hertz counter, the agent and her manager insisted that they could not rent the car to me at the agreed to rate as the completed payment must be done on the same credit card account. It WAS the same account, just new numbers issued by VISA. They insisted that the ONLY thing I could do was to cancel my reservation and they would rent me a car at the FULL "walk in" rate. I asked them to call Hertz customer service to help resolve this issue. They refused and told me that I could call Hertz customer service on my own.

Booked a weekly rental from the Monroe NY branch. Insurance was offered in a manner of, "Do you want any insurance? No ok." Rented on Tuesday. By Thursday lost the key fob to a push start car. They proceeded to tell me well had you bought insurance this would be covered. I was told $200 for the fob and $133 for the tow. I let them know that was insane and unacceptable and proceeded to call corporate to see if they could help.

Our reservation was transformed in nightmare. When we arrived in Tampa, Mr. BP told us "You are luck - I will provide a upgrade without costs for you. You are a golden member and today we don't expect for another clients." So he showed any options. We chose a XJ Jaguar. When we were prepared to leave, Mr. BP return and asked me about additional credit cards, because it was Hertz systems necessary to check my identity.

I was traveling in California and went through tolls. I paid these tolls, but I received a ticket in the mail and Hertz charged me $30 on my card. I called the toll roads and they fixed the problem, but Hertz would NOT take the $30 charge off even with no violation. The customer service was difficult and rude. I will never rent from this company again and advice others not to.

We recently rented a car in Italy through Auto Europe and got a Hertz car. We picked up the car in Rome and we're going to return it in Venice. We got a rate of approximately $660 for a total of 12 days for a midsize car. We paid for the car in total in advance when we made the reservation. About 3 or 4 days in to our trip we got a flat tire in the middle of the road outside of Cortona. We were going to change the tire, which would have been very simple, since we could have driven ourselves to the nearest Hertz office, but there was no spare tire so we called Hertz.

I reserved a full size car through Hotwire two weeks before my trip. When I went to Hotwire the site ask me which airport I wanted to get the car from and I put in ORD for Chicago O'Hare airport. I checked all my paperwork the day before I got there. When I got off the plane I took the shuttle to the car area. When I got to the counter they could not find the reservation. So having the paperwork I showed it to them.

I rented a car online with Rentalcars.com on January 10, 2015, for ONE day rental at the Brussels airport (Belgium). The airport agent handling the rental was Hertz. I got two bills with my AMEX, for a total of $270.00 for ONE day (small car: Opel Corsa). When I called both agents (in the USA and at the Brussels airport), none was willing to check the accuracy of the bills. In fact, they were both telling me that the bills were correct. The rentalcars.com online ad was saying $53.00/day. Adding taxes and other expenses, I got another bill that was not taking into account my first (pre)payment. After wasting almost 2 hours trying to handle this issue on the phone, I decided to dispute the bills with AMEX.

I've been billed through PlatePass for $20 in tolls (absolutely agree on!!!!) and an additional $24.75 Administrative fee. I was exceptional happy with the rest of my Hertz Rental experience but this is sad. $20 for use of the roads and $24.75 for me thinking that I would be charged by Hertz as there was a transponder in the car at a reasonable rate? (Wasn't told about the fee when renting and didn't know about the consequences!) I think absurd is an understatement. If this represents Hertz's/Platepass costs plus a reasonable profit actual costs, Hertz is in trouble. If this is just plain usury, then I get it. I understand that some companies prey on people not knowing what's in all that print so they can make more money. They could care less about reasonable and moral. I know legal is something else. Shame on Plate Pass and especially Hertz!

I live in Dumas TX and wanted to rent a car. The nearest place to do this is Amarillo which is about 45 minutes drive from Dumas. I called Hertz who would only deliver on Tuesdays. I told them I was working that day and probably couldn't pick the car up until Friday.They would only deliver it to the body shop where I was getting repairs done to my car and not to my place of work. They didn't care how difficult this was for me. I asked if I could give them the information they needed such as drivers license and credit card number in advance and was told I could call them on the Monday but that copies had to be faxed and that I had to call them once I was sitting in the car. "Nathan" put the phone down on me when I said how difficult and unpleasant it had been trying to work out the details with him.

I reserved a Hertz rental car at Ft. Lauderdale airport using one of the travel sites Hot Wire I believe. When I arrived at the airport I took the shuttle to the airport center. I waited a fair amount of time to check in for the car and when I finally talked to an agent there was an immediate problem. He said I had no reservation, I showed him a paper copy of my reservation. He determined that my reservation was for a pick up at a different location associated with Ft Lauderdale airport. By this time I had spent an hour and I had an appointment in Ft Myers I could not miss so when he said do you want a car or not, I agreed. The cost was 175.97 compared to my booked reservation of 90.51. A classic "bait and switch" sales tactic.

I rented a car, January 22, 2015, in Augusta Georgia airport, went outside to check the car out. There was a few scratches and I went back inside and reported to the agent. Went back to the car and got inside the car, I smell cigarette smoke. Went back to the agent, informed her that the car smell like cigarettes. She noted it in the computer and I proceeded to drive to Fayetteville North Carolina. When I got there I had a headache from the cigarette smoke so I went up to the Fayetteville Airport to get another car. It must have been the worst car on lot with scratch nicks dents. I went back to the agent, reported it. Hertz car rental is the worst car rental I ever had. I will never rent from them again. Thanks! This is my first rental complaint.

I have never had such a bad experience with customer service in my life! This company rented a car to me with a drop off at a location that was closed. Somehow their computers allowed it to be booked to a location that wasn't even open. I drove to the location on Sunday, 1 1/2 hrs away in the snow, to find out the location was closed and then back to my ski resort with two vehicles worth of gas. Hertz then expected me to return it the next day after spending 3 hours on the road driving back and forth from their closed Hertz location!

I rented & prepaid for a Premium (Group G) PCAR (G) Nissan Maxima or similar for Jan 20 at LAX. What I got was a Chevrolet Sparks, Vehicle Class: ECONOMY CAR. This is a much smaller car and cannot be considered a premium car. I waited for 15 minutes on the gold line. The LAX Hertz gold desk was swamped that day with customers and it would have taken me at least an hour to get this issue to resolve. So I asked the upgrade desk to upgrade me to another car. Still Hertz cannot continue this bait-and-switch policy of promising Premium car and then offered an economy car in its place.

We rented a car from Hertz because our flight was delayed and we had to fly to another airport and drive home in order to get home on the same night. They quoted us $81 and even when we got to Hertz, my husband and I both heard them say $81. My husband swiped his card and signed an agreement statement which didn't say the price. The next day he checked his bank balance and they had charged him $282!! We were shocked. It may be some sort of mistake but we cannot even get a hold of anyone to figure this out. We are very frustrated as $200 is a lot of extra money to be taken out of our account and for just one night of driving-literally an hour and a half from one airport to another! They are a bunch of scammers and we are extremely upset. Needless to say, we will never be using Hertz again.

We reserved and paid for a 4 door Ford Focus rental for when we arrived in Phoenix along with our vacation through Expedia. When we arrived to pick up our prepaid upgrade the very rude, abrasive girl (Jane) at the counter refused to give us this car and told us all we could have was a 2 door Chevy Spark. We upgraded to a Ford Focus for the purpose of having 4 adults in the car to do some touring. A Spark fits 2 small adults and NO luggage. Jane refused to give us our original prepaid reservation for a 4 door vehicle and stated either we take the Spark or we get nothing...

I was involved in an accident and had to get a rental through the insurance company. Hertz was not my choice for a rental company but I had to accept since it was being paid through the other party's insurance company. My family had an incident back in 2010 with Hertz. Anyhow, I have recently moved and I was in the process of changing bank account information with my significant other so my deposit needed to be paid in cash. My total deposit was $50. That's reasonable. I signed all necessary paperwork and the girl at the rental location said I would received my deposit within eight weeks. That's fine. Well, I returned the rental on November 1, 2014 and it is now January 20, 2015 and I have been calling Hertz to inquire about my deposit and every representative thus far has given me a different story.

I moved from Hertz to National about a year back and once in a while, I try to rent from Hertz. I'm a traveling professional and rent car every week. So far, I never had a nice experience with Hertz. This week as I was late to reserve a car and as I arrived in the airport, found that National is sold out. So I reserved a car with Hertz. I arrived at Dallas Love Field Airport Hertz office and took a car parked in Customer Choice area. I had a breakfast snack with me and I was having it. Suddenly, one customer care rep arrived and told me to get out of the car. Apparently, that car was not supposed to be there and without even apologizing for their mistake, they forced me to move out of the car that is parked in the Customer Choice area.

My wife hired a Fiat Panda from Dollar at Schipol on the 22nd November 2014. She returned it on the 2nd December and pointed out a minor scratch and dent on the sill below the right hand doors. Later Hertz quoted their CDW policy and have charged the maximum 1,000 euros against my wife's Barclaycard. They had an enhanced quotation done by a repair garage in Haarlem which totals 2,264.31 euros as justification. Photos were sent to us later and a garage in Thailand said they would charge 100 euros to repair such damage. The quote mentions work on wing mirrors, speakers, carpets, seats, cushions, lights, door handles, seals, small window frames, insulation, pipes etc etc when the dent did not affect the doors at all, only the sill. The time for the repair was 1 day with labour charges at over 1,000 euros.

Beware of getting ripped off by Hertz! We have never experienced anything like this when hiring a car. We received an extra charge of 248 € for damages from a car rental in Malaga last week - based on an investigation report of the claimed damage where the "investigation" was said to have happened a day BEFORE we even returned the car - accompanied by photos of the claimed damage taken from an angle where the license plate was not shown. We checked the car before taking it to the airport. Seems like well-organized fraud. No replies to our enquiries either, other than the same documents being sent again to us 3 times, without any explanations for the false date or missing picture. If there even is a damage which we doubt, it must have happened when Hertz staff moved the car in their own garage. Who protects us consumers when the Hertz uses our credit card like their own without being able to or even trying to prove their case??

I rented a car from Hertz at Dallas-Fort Worth International for 1 day (less than 24 hours), picked up on January 12th, 2015 at 12:28pm and dropped off on January 13th, 2015 between 5:00am and 6:00am. The car worked fine and did what it was supposed to do (basic economy car, Toyota Yaris). When we dropped the car off, we were told by the attendant that if we didn't need a receipt to just leave the keys on the dashboard and go, which we did.

I had rented a Hertz car from "Southpark Doubletree Hotel HLE" Charlotte NC. Catherine, representative official had falsely charged $200 extra on basis of smoke smell in the car. I had not smoked cigarette in car & also on revisit to the place, I didn't find any smoke smell. Beware of hiring car from this location as they cheat people on false basis. Pathetic customer service and no one picks call or attend properly. Disgusting service of hertz in this location.

I rented a mid size car when I flew from DFW to PA to visit family for the holidays, I reserved the car two months prior to my trip. When I arrived I went to the waiting area for transportation to the rental area (each rental company had a shuttle to the rental area) while all the other shuttles kept passing by there I was (along with others) waiting on hertz...half hour later here we go onto the rental office. Here we waited in line over an hour before it was even my turn. There were cars getting dropped off, employees were taking it for a quick wash then they were right back out again. When it was my turn at the desk, we did the paperwork, she called to the lot to bring a mid size car up to the front, then she called again and again and again...no midsize car. She offered to put us into a Prius...uhh no, I am not squeezing my family into a Prius.

Rented a car for two days. Checked it at hotel morning of return. Perfect. Refueled at petrol station beside airport. Checked car again. Parked in Hertz yard. Me, my wife and daughter checked car thoroughly and asked attendant to check car. He said all will be fine and took keys from me. Few days later charging me 495 euro for damage to bumper. Producing pathetic pictures of incident. Taking legal case. Do not use this Hertz in Newcastle or anywhere. They are running a scam.

In order to get my rental car I was pressured to visit a local hotel to get a discount on my insurance. To ensure I go he wanted cash up front. All of this took place INSIDE the Hertz rental car building. Once I finally refused, no one brought my car around. After 20 minutes, I went to the manager who promptly had my car brought around. There was also high pressure to get car insurance through the rental agency. All around bad experience with Hertz.

I will never rent from Hertz again. I had booked a rental in February 2014 for a rental car for December 26, 2014 through to January 1, 2015. When I arrived at the Orlando Airport Hertz desk they had two rental cars left. We were forced to upgrade due to having a wedding to get to. The Orlando Airport Hertz did not seem too worried that there were 40-50 people who had reserved vehicles when they had not one single vehicle at the location. After being forced to upgrade because no cars being available, I phoned around on December 27th, 2014 to find a Hertz location to exchange the car into in order to get the car we were supposed to have because the upgrade was an insane amount.

DO NOT RENT A CAR FROM HOTWIRE OR HERTZ LOS ANGELES, CA!!! I rented a car on Hotwire.com for Los Angeles, Ca airport Hertz. I paid through Hotwire and therefore should not have to pay anything once I arrived in CA. When I picked up the car the guy told me that I owed $240. I had given him the paperwork from Hotwire, so I asked what all the charges were. He told me that he added all kinds of upgrades and insurance. I then told him I didn't want any of that...I just wanted the deal I got with Hotwire. He said that I would have to pay $170, but I would get it back when I return the car. I agreed to that so I could get the car. I never got my money back..they charged my card and did not refund it! I will never use Hertz "Hurts" or Hotwire again!!!

1-9-15 I am a big believer in customer service. I believe that is the key in having a good business and first impressions of your first experience with a company will deem if you are going to use that company and come back again and again. I am heading to the Virgin Island so I called Hertz to rent a car. This is again just to make a reservation to give them business. When I called the worker seemed just bothered by just legitimate questions I need to know before I book. She was just aggravated with all my questions. No friendly no helpfulness. Didn't even say goodbye when I said thank you and good bye. Just hung up the phone. So of course that was my first impression so I will not book. I also called Budget in the Virgin Islands with real question. The same thing happened.

Rented a Full Size vehicle out of the Montclair location where Phillip assisted me. Everything went sideways after leaving that location. I had 3 issues. (Problem #1) I noticed driving home a very strong smoke odor & immediately called Phillip my situation, that I was traveling for 10 days cross country & had my daughter coming along & could not bear odor, his reply was he was too busy. I immediately called customer service who scheduled a new reservation at a new location near my closest Airport which is 45 min. away. (Problem #2) When arriving Hertz rep. told me sorry but there was no car on hold for me & they would need to downgrade me which is not what I was intending to do. Best they could do is wash car & deodorize car. Keep in mind it was past noon & we’re supposed to be on the road.

We rented a car while my daughter's car was in the shop for repairs. She had a flat tire a few days after the car was rented, and we found that there was no spare tire. I called roadside assistance, and they had to tow it. The towing company took it to the Shreveport Airport Hertz even though we rented it from the Hertz on Airline drive in Bossier City. We called the Airline Hertz to line up another rental since they chose to tow it instead of putting on a spare tire. The Airline Hertz said we had to go to the Airport Hertz in Shreveport since it was towed there. Kind of defeats the purpose!

Returned car to Hertz, Atlanta Airport on 12/30 ~3:30 pm. Discovered at 5:00 pm that I left my iPad in the car. Called Hertz and was transferred 3 times, ultimately to lost and found. Closed so left message. Sent email at 5:30 explaining situation. Submitted claim. Called/emailed every day since 12/30 with no response. Finally got live person in Atlanta on 1/3 who said the item was found and could be picked up on 1/4 if we have the claim info. My son rented a car and drove to airport in 1/4 and was told by the person there they would not look for the item or call a manager because it's not their job.

In early Dec. I arranged a rental car to be picked up at Sea Tac airport, Seattle, WA. The confirmed quote was about $27.17 @ day plus tax. I received my confirmation number, reservation number, and a voucher slip to be printed out with all pertinent information --- pick up date, drop off date, etc. When we arrived to pick up car on the Monday before Christmas the bill Hertz have us was for over $1,300. About $1,000 more then the confirmed quote. Being Christmas I had no choice but to take the car and try to debate the cost later. On day two the key was misplaced (I'm sure it was my two year old nephew as the car was home so therefore so must the key). Called Hertz and was told we would be charged $200.00 to have a new key made and whatever the tow charge would be to get car back to Sea Tac. No problem we did lose the key therefore our responsibility. No businesses were open because it was Christmas Eve, then Christmas day. Two days without the car rental. Again my fault.

On December 7, 2014, I made a reservation for a Hertz rental car via Cheaptickets.com for a 2 p.m. pickup. When I showed up at 1:30 p.m. on December 26 at the Hertz rental location in the Hilton Hotel in downtown Seattle, the rental counter was shuttered with a sign stating that hours were "limited" from 8 a.m. to 1 p.m. on December 26. I then tried to call the telephone number listed on my reservation and was prompted to leave a voice message. I then began what turned out to be a futile search for a resolution to my dilemma and called Hertz's toll free reservation line. I explained my situation and was told that the counter should be open. After having been put on hold for 15 minutes, I tried to call the same number again. I was then told that the other downtown Hertz location was also closed. The agent offered to email her manager who would call me back in perhaps 30 or more minutes. I told her that was unacceptable. She then transferred my call to the customer service department. There I was told that there was no other way to help me and I was directed to somehow make my way to the SeaTac airport and rent a car at the higher airport rate.

We have rent a car with Hertz through Ryanair. The staff refused to give us the car for about 1.5 hour. They first said that they don't find my name in their system. Then because we have arrived at 9pm and not 7pm, they are not under any obligation to rent us the car. After that they said they are not sure the photo in my passport is mine. I give them 2 additional IDs with photos and called the police to confirm my identity, which the police did. Finally, they have insulted me and my wife. All the way we felt the staff was trying to establish dominance over us. They want to show us that they have power and that they are in control.

I am and have been a President's Circle member for the past two years. I have two incidents to address, one was a life threatening incident. This highlights the lack of maintenance Hertz performs on their rental cars. I rented a vehicle at the local HLE in Maitland Florida on 12/27/2014. I was taking a trip to the Florida Panhandle the next day. I drove the car from the HLE to my residences and park it in the driveway (2 miles). Next day I came out to load the car and found that the right front tire was flat. Called Hertz road service and was told they would dispatch someone to change out the spare for a mere $79. I am a AAA member so I called them and the flat was replaced with the donut spare.

After traveling for almost 14 hours, after having worked for 9 hours beforehand, and rushing to get things done before flying out to see my frail and dying father, I rented from Hertz. My prior reservation was for a full size car total estimated amount for 3 days was $174. Upon arriving at the Hertz counter, I was informed that there was a manager special and I could upgrade to a Mercedes ML for 1/2 the original price of the vehicle or $92.00 per day.

We rented a car from them and we had it a few day after what we paid for and planned on paying for it when husband came in from offshore. Well, no. They took up on them self to take 2000.00 out my acct. That is ** , I will be getting a lawyer if they do not return my money that they had no business to. That is stealing. RETURN MY MONEY THEN IF ARE, YOU WILL BE SUED FOR A LOT MORE.

We rented a car for my son and wife for their Honeymoon and I called them twice cause we booked it through our timeshare and made share. It was all paid for and all done at 240. And they said yes it was. When they got there it was not and he had to use his debt card and they put him in a upgrade to a corvette and he didn't know till they ran his card and took 640 out and he said "no way. give us the cheapest car." Manager said "will give you free upgrade for all the hassle for same price. It took 3 days to debt back 640 back to his account and two weeks to charge 320 for a car rental that was suppose to be 240. They said the manager at Maui never noted the account about the free upgrade so they would not do nothing except refund 20.00 or give us free voucher for discount for future car rental. I said no way, never rent from them again. They overdrew my son's account so we had to get my son money to put into. It's pretty bad when you call and make sure things are done and they said yes...

I booked and pre-paid a car rental with Hertz. Received an email stating a certain amount was charged to my card and upon rental, another amount would be charged to that same card. Nothing else was stated as it was a normal credit card (Some companies place a hold on debit cards). When I got to the counter, they went to place a larger hold on the card than was available (I use this card for car rentals only). In the end, I was unable to rent. When I called Hertz for a refund, they refused to refund stating I was told about the hold, yet when I asked for proof of where this info was, they were unable to provide it. The customer service rep on the phone was very rude, it escalated, and I hung up. When I called back, a note had been made to my account and the second rep refused to allow me to speak to a supervisor. I have NEVER received a penny back from a car I never drove. Never spoke to a supervisor. Never got a good answer as to how I was supposed to be a mind reader. Do not rent from this company if you expect good customer service.

On 12.20.14 we reserved a car thru carrentals.com. It was a total of $88.28 to be paid at pick up. Got there an hour early, went to see if we could get car. They would not take our debit card at the midland airport location. By the time I got back to my own vehicle they had debited $843.00 from my account and upon calling customer service they swear they didn't take it. It is clearly debited for hertz rental systems oklahoma city, ok. My bank says it will be Feb 19, 2015 before my funds will be released!!! I am hours away from boarding a plane to nashville to spend Christmas with my family and HERTZ STOLE MY CHRISTMAS MONEY. There was no form of business between myself and hertz rental in any manner and under no circumstances was there an authorization to charge my account. They stole my moneys. I received no services from hertz whatsoever...unbelievable!

Please do not go to the hertz on north decatur scott blvd. I rented from them several times giving them the benefit of the doubt. This last they made an unauthorized transaction "miscellaneous" charge. No one knows why I was charged that but I know. A few days prior I called corporate on them so when I came to return the car I was disrespected but the store manager doesn't solve the problem. I had to call above him but please I want people to avoid this location. All my coworkers feel the same as well. Try enterprise. Way more professional in my opinion.

My Daughter tried to rent a car and was given all the info she thought she needed over the phone. Then when we got there, the man behind the counter was not aware of this info. They said she could use my credit card then said it wouldn't work because I didn't have the money on it. She tried to pay cash and they said, "no has to be a major credit card." Then they told her that her boyfriend's debit card would work so we went and put the cash on his card went back and they said he didn't have good enough credit. We where there three times and ended up going else where. Besides the run around, they where not very friendly. So she was not informed there was a deposit or a credit check and nothing was even said about having good credit at all. So it would be nice if they would tell you everything over the phone so we would of not wasted our time!

Had an 8:00 am appointment to get my rental car. Waited at Hertz, but agent never showed up. 1 hour wasted. After contacting reservations, I was sent to another Hertz in a different city only to find no car available. In store management refused to talk to me and reservations kept transferring my call to management, but management would not speak to me. The agent assured me that management would return my call within the hour, but never did. I kept trying throughout the day, calling back for a manager and no supervisor would speak to me. After a day I gave up thinking maybe a supervisor would call me the following day. 5 weeks later, I'm still waiting for a phone call from management after sending me to two different Hertz counters and not having any cars. Management in store blames reservations and reservations blame in store counter. After losing two hours of the start of my trip and no car, I will NEVER rent from Hertz. As I said, 5 weeks later and still waiting for a manager to call - this is the worse management I have ever experienced. Thanks Hertz.

Got rear ended on the freeway. Thought it only right the driver's insurance should take care of it. Watch out if they are in a rental from Hertz. They will not take care of you. They will prolong the process and make you take care of pretty much everything including the selling of your car, "they don't keep it" and refusing to make the check out to your finance company. So then you have to jump through more hoops to get the payment to pay off the car. A month and a half later, I still don't have the title to the car. I have to sell on my own and I still have the difference of the benefit of the salvage quote they got me to pay. Stay away from Hertz, go through your own insurance and find out how ineffective they are. Neither party was on my side and luckily I didn't get hurt. God forbid if I did!

I made my reservation with Hertz (via AAA and confirmed by both) online 12/09/14 for one week in a mid-size car to begin on 12/17/14. "Confirmed" reservation eight (8) days in advance. Was going to visit and spend time with my heavy-set, elderly mother before the holidays. My reservation was for pick-up time of 10:30 am, with a "pick-up" for me from the local office -- only four (4) miles away. After more than a half-dozen calls and more excuses, I was picked up in a teeny-tiny Toyota Yaris (Mom would never have survived it), at -- get this -- 3:00 pm, and then finally switched into a Toyota Corolla at 5:00 pm. 10:30 am confirmed reservation, 5:00 pm delivered.

I picked up the car on a Friday afternoon; the agent who assisted me was very helpful and friendly. He gave me a choice of 3 cars to choose from and even allowed me a few minutes to call my husband to discuss which car to pick. He went over the charges with the extra hold on my debit card. Explained the cost per hour if I returned it after a certain time. I noticed a strong odor in the car when I got in it and took it home, but thought maybe it was an air freshener. I got home and my husband noticed the strong odor and was very upset and he knew it was marijuana scent lingering in the car. We didn't have time that night to take it back to the airport pick up location for an exchange because we had a 10 hour drive in front of us and had to get on the road quick. The next morning we called the airport location where we rented this vehicle from, explained the problem we had with the strong marijuana smell in the vehicle. The agent was nice and sympathetic to the issue and told us to take it to the Indianapolis Airport Hertz location for an exchange, and made it sound like a simple process. Unfortunately this is where our next series of problems began.

I booked a car for weekend on 5/12/14. Drove home and seemed car overheating and fan would not stop whilst key was not in ignition. I had planned to go Sydney, which motel was booked already. I called the airport in Canberra was told I can exchange. I was told to fill fuel even though car was driven 24 kms so I filled $2.60 fuel and took receipt to airport desk. I was then told no vehicle of class I booked was available, only car available was a sporty Toyota gt in which I paid extra due to time the airport was closing, so the Hertz officer had left too. As driving home again, the gt was 3/4 full only and the radio didn't work. A message on screen stated a SD card had to reprogram it. Due to travel, I needed a car with audio for travelling a long distance. I had to cancelled plans and due to lateness of car exchange, I was charged my motel booking due to cancellation so $99 was wasted there.

November 6th I rented a car from Hertz rental: the location was on the same campus as World of Toyota in Atlanta GA. I rented the car because my transmission was leaking and needing repairs. I had never had any problems with Hertz before till now. The root cause of the problem was a lack of communication with Toyota and Hertz. I end up keeping the rental car for 29 days. 20 days were covered under a warranty on the part for the car. I was responsible for 9 days. I paid World of Toyota the rental fee for those 9 days. Hertz charged my card the next day for $269.63. It was on a different card that they didn't give me the right to use nor did they check to see if the rental fee had been paid. I called the local Hertz rep immediately when I noticed the charge on my debit card, December 8th. I picked my car up and dropped off the rental and paid for it December 5th. I have receipts to show and a bank statement showing where it cleared. I was told by the local rep he could do nothing except refer me to his manager.

Occurred at the Hartford CT (Bradley Airport) Hertz office on 12/12/14. I had pre-reserved a full size rental through a 3rd party. When I arrived mid afternoon there were already two gentlemen ahead of me, one of whom was irate. When I got to the counter I was informed that they had no cars ready. I was then offered an 'upscale' to a Mercedes, "normally $200/day, but for you just $100/day!" I politely refused and told the agent that I reserved a full sized vehicle and they should have one ready. He rechecked his computer and offered me a Kia Sportage; I reluctantly agreed and when all the admin was done he said the upgrade would be another $45/day!

We rented a SUV for five days at 79.03 per day. However, we ended keeping the car an additional 4 days, which should have been an additional 79.03 per day, right? Wrong! Hertz went ahead and debited 4962.77 out of our bank account, without notifying us first, for new fees per day because we kept the car longer than what were planned. They changed the 79.03 per day rate to 249.97 per day for the first 5 days of rental and an additional 298 for the next 4 days, plus they added all these other unbelievable fees, such as upgrade charges. I think it's time we all get together and file a class action lawsuit against Hertz for all the wrong doing, illegal, and unethical business practices they have done to hundreds of us (maybe thousands of us customers). They have no morals and business integrity. Businesses like these need a lesson and I think it's time they get it! So, if you are seriously interested in joining in a filed class action lawsuit against this very unprofessional business, please contact me at **.

On Dec 12 went to rent a car with Hertz using my gold member status lol. Rental period Dec 27 through Jan 1. Was told vehicle would be 1800.00 and change since it was the holiday season. Told rep that I thought that was a little high, and was told since I was a good member they could drop it to 1700.00 and change. Thought that was quite high too for the vehicle I was getting. Went online with the first company that came up under car rental. They booked me from Avis similar vehicle for 889.00 including all fees. Advice I could give would be to book online through discount services. Do not book through major companies directly or credit card bonus programs unless you want to be seriously ripped off.

On Thursday November 27, 2014 @ 12:55 PM I rented a Nissan Frontier 4x4 Diesel from Hertz at the San Pedro Sula Honduras airport. I was told that Hertz need to put a hold on my credit card for $1200 to cover a 3 day rental. I agreed. It took over an hour to rent the vehicle even when there were only two customers ahead. I returned the vehicle on Sunday November 30, 2014 @ 11:33 AM and $316.11 was charged to the same card. I was told by the agent that the hold of $1200 was to be released next day.

Left Bose noise cancelling headphones in rental car. Tried to call Hertz while still in airport but on plane. Phone number did not work. Plane then closed the door and had to wait till I landed 4 hrs later. Had to call Hertz local addition to get a good phone number for the airport location. The counter could not transfer me to the lost and found department because the phones did not work. Filled out the lost and found report. Even though I tried to tell them to go get my headphones, someone kept them for themselves. DON'T TRUST HERTZ TO GET YOUR LOST ITEMS BACK. THEY HAVE THIEVES WORKING THERE.

Pick up from Roanoke VA airport Dec. 4th, Drop to Charlotte N.C. airport Dec.8th. At pick up I got a Hyundai Elantra car and I didn't realize how the car seats, front and back rows, were so dirty with big stains of what I don't know and don't want to know. I can provide pictures whenever requested. I had to pick up customers of my company and felt very much embarrassed. This is absolutely not the expected standard from a company like Hertz. I gave an handwritten complaint to Hertz personnel at drop the car to Charlotte international airport.

Worst customer service IN THE WORLD. Purchased a car through Hertz rent to buy, they give you three days and then you decide if you wanna buy it or not. At first glance I was in love with the car, a 2012 Volkswagen Jetta. I brought it to a mechanic RIGHT away. Power steering rack, brake, and horn did not work. HOW ARE YOU GONNA SELL A CAR WITHOUT A HORN WORKING?! So I tell them I'll buy the car if they fixed it. After calling 2 1/2 months about twice a week, they fixed the horn and brake. After telling me repetitively they will pay for my repairs they didn't want to pay for the power steering rack, and said I was fully responsible even after promising they would pay for it. NEVER EVER EVER BUY FROM THEM! THEY WILL DO ANYTHING FOR YOU TO PURCHASE FROM THEM.

So I rented a car from hertz. Customer service was horrible! The guy that attended me was literally mute, didn't speak a word or advise me of anything. I later find out when I see my credit card statement I have been charged through plates pass an obscured amount of money on tolls! I don't even waste that on a two month period with sunpass. They never advised me of this service which when you rent from them, you automatically have plate pass charge your credit card. I was never aware of this as I've never rented a car from enterprise and had that happen. So in little words, they are crooks and steal your money through plate pass!!! I have made sure to let everyone I know to never use this rental company!

On Dec 9th I rented a Toyota Camry for the day. On the walk around I pointed out to the agent many things. The front bumper had extensive damage and loose on the car. The car not washed. I counted a total of $.77 in change on the driver’s side floor, back seat area and in the trunk. The trunk was filthy and I cleaned it out in her presence. It was a coke bottle dripping on copper pennies and pine straw in the trunk. The car gas gauge was sitting past the empty mark. All of the pointed out notices should have been recorded by the attending agent. I picked up the car around noon and was told because of no night drop box I would have to return it the next day. I live within a 1/2 mile of the agency. I threw a blanket on the passenger seat and took my dog with me to exchange to my car.

I'm referring to the Hertz shop at the Karpathos Airport in Greece. We rented a car, which was given to us 1/4 full. The "nice" guy told us that don't worry, just bring it back the same way. That's not the first time a rental company had told us that, and since this was Hertz, we trusted the brand name. Then he went to do the vehicle inspection with me, and said "can you please sign, I've got another flight coming in. I'll fill out the rest after." We had an early morning flight, so used their drop box to leave the keys, exactly as told to do. We brought the car back 1/2 full. A few weeks later, we got our credit card bill, and saw a 90 Euro charge added by Hertz that did not make sense. We challenged it, and four months later, got a copy of the form I signed, and the guy had completed the form after I signed, identifying the tank as "full" when we took it. Our own fault for trusting the company name and a seemingly nice guy. Just totally screwed us, and can't even get them on the phone to tell them how much of a ** move this was.

Hertz O'Hare attempted to charge for extra hours on rental inception, caught that, they removed it. Car had faulty heat. Reported that on return. Were charged for an interior cleaning bill -- they claimed we had a dog in the car. We rented the car to drive to my mother's funeral service. No dog anywhere near the car. We don't own a dog and certainly wouldn't drag it across country to a funeral if we did. Voice mail full. Hertz main customer service would not resolve the issue.

I rented a car on 11/21/14 thru 11/28/14 from the Bozeman Airport, Montana and returned it in perfect condition, even looked it over before returning the keys to the desk (no one was on duty at 6:30 a.m.). One week later Overland West dba Hertz Rent-A-Car sent me a bill to my home in California for $1,755.59 for damage to the rear bumper. I carefully examined this car when returning it and there was no damage.

I was told with the prepay option that if I purchased it and returned the car with more than 3/4 of a tank, I would not be charged the full amount of refilling the vehicle and would be only charged the difference of the cost to fill it. Not true.

FYI: I have not started to plan the details for my holiday yet and HERTZ CAR RENTAL is already the pain I did not want to deal with. I made a prepaid reservation through Travel-Hawaii for December and when I called Hertz to add my GOLD PLUS rewards card to the reservation I was turned down saying that it should have been added at the time of reservation. Moreover, Hertz is charging me $13.50 per day to add my spouse as an additional driver. I have NEVER faced this issue with ENTERPRISE. They add my rewards number anytime and have been so graceful in dealing with me on the helpline.

I rented from Hertz Mountain View, CA rental office. I rented a car here over the Thanksgiving weekend. I had to wait close to 30 minutes before I got to the counter. A representative by the name Thomas was the guy who helped me out. I was given a Mazda 3 which had scratches all over the car. Thomas mentioned that since the car had scratches all over, I'm not liable for any additional scratches I make. I drove off with the car. Only when I returned it I noticed there was an additional charge for $45 ($9 x 5 days) for LDW.

I gave Hertz an 11-day rental reservation. When I went there they only one had person there and this was 9:30 Tuesday, Nov. 4th, 2014. I waited 35 minutes or so. No fuel in car. I had enough to get to the station. They said they lost the fuel card. The manager said to me I picked a bad day to come in. The original rental I could not take out. It did not have a spare tire with wheel. It had a blow up tire kit in it. This kit does nothing for a tire that has a nail in it. It's like fix a flat. It doesn't work. I was in Canada and I couldn't be without a spare tire. Hertz doesn't treat the customers right. The employees they hire don't care about the customer. This is why I have to go through this. Hertz is a big company which bought out dollar rent a car or Avis. The customer is first. They never offered me an apology even from the Dearborn office on Michigan avenue office. I am an AAA member as well. Maybe this may help another customer. Thank you.

We booked a car via Priceline to Hertz with $200. Later at Hertz center, car was not available.So we asked for an upgrade for which they said total is $435 inclusive of 200. While returning car they charged us 435+200=635. When we spoke to manager, he said "Call customer service." After 30min wait time reached to customer service, but then the representative was so rude. He didn't even listen to me. Just told, "We don't know what representative told you." I will suggest people to read contract carefully and not give these people any chance to get your money.