Hertz Reviews

I have rented a lot of cars over the years but never had an experience like this one. Our first car had a bad transmission. First gear was going, going, gone. I wasted 3 hours of my vacation day trading it in for a new one. The "new" one was even smaller than the first and smelled like body odor like you would not believe. Instead of wasting another 3 hours of my vacation, we bought a bottle of Fa-breeze. Every time we turned off the car, we sprayed down the inside to try to get rid of the smell. After using about 30 ounces of spray, it started to fade a little but if the car was left in the hot sun, forget it. When we returned it, the attitude of the check in people was simply, "sucks to be you". No offer of a discount, a refund, or even a simple "sorry". With any luck, Hertz will be out of business soon. I will never rent from them again.

I will never use Hertz again. Here is a summary of my complaints about my recent automobile rental from Hertz Italiana in Florence, Italy in October 2014. I rented an automobile from Hertz that failed within 50 miles of Hertz's Florence office. I was without a rental car for a day and was not compensated for it. I was offered neither transportation nor compensation for transportation back to Hertz to pick up a new car. I was charged well over 1000 euros to replace what was reported as a faulty clutch in the original car, which was in my possession approximately three hours before it overheated. I received no paperwork or receipt from the clerk when I returned the second car at the end of my rental period; I had to send for a receipt on your website.

I would leave zero stars if I could. I was stranded after I had planned on using their rental car for my vacation. They ripped me off for a $100 deposit after confirming my reservation online and taking the money out of my bank account. I printed my receipts and went to get the car three days later for the pickup. Then I get to the Hertz rental at 3109 Tamiami Trail Port Charlotte and they tell me I can't rent a car because my credit score is a little too low. They could have done credit checks online. Everyone can do credit checks online in 20 seconds. IT'S A SCAM! They act like they wait till you pick up a car to run the check AFTER taking your money and setting you up online with a rental confirmation.

I rented a vehicle off Priceline which sent me to Hertz to pick the vehicle up. Now I'm a gold member and a major credit card holder and was denied pick up of the rental because there was no deposit to hold on my major credit card. If you have the same policy for debit as credit it's no need to rent from Hertz when I can go to Alamo and rent with a major credit card with no deposit which I had to do because Hertz is extremely pricey for no reason right now. I went from renting weekly from Hertz too frightened to sign in to the website.

I needed a rental so I could visit family for thanksgiving. I reserved online and I thought I would be good to go when I picked the car up at 3:30 pm Wednesday. But no! I did not have a credit card, all I had was a debit card with $3600 on it. Even though I've never owned a credit card and I've never financed a car or had a mortgage my "Credit" was somehow "Declined". I've always paid cash for everything because I did not want any "Credit". Anyways, I'm pissed because they easily could have told me I couldn't get the car the week before when I reserved it. I could have paid cash at another rental company but of course they didn't have anything left at 4:00 thanksgiving eve. #AnotherLonelyHoliday. SHAME ON YOU HERTZ. I will say the guy at hertz was nice and friendly but that was hard to accept with such sad unexpected news on a holiday.

If it was possible, I would give Hertz -10 stars. This place is a scam, not to mention the biggest joke. I had a prepaid reservation of $71. I paid online to take a few day trip to Indiana that I had planned for a month to see my boyfriend whom lives 4 hours away. My car is old, so it would not have made it. The day I was leaving, I went to pick up the car. They informed me they had to do a credit check (I am 20, I have not rented a car before) and I do not have credit. I asked if they could use my mom's card since she has credit, and they said only the card I prepaid with. So last minute I was unable to rent the car which was the only way to get to my vacation I took off work for.

I will NEVER do business with Hertz again and will advise ANYONE and EVERYONE to not do business with them as well. Their reps at the Salt Lake City Airport need a lesson or two on how to do business ethically and not leave anything behind the scenes. I now have to OVERPAY a bill by $200 because no one at Hertz seems to want to take responsibility for their workers' negligence and not disclosing that we would be paying more than we were told, all to make a sale. I spoke with more than one customer service representative (over a course of 5 days) to get it fixed and all they could offer me was $50 towards my next rental but that is nothing to me when I will no longer be doing business with you. I want paid for what I now have to overpay, not a measly discount for a rental car company I will never use again. I will gladly take my business to other companies and hope others will as well!

I thought I bought insurance that would not allow me to be billed for damages greater than 1000 euros. At least that's what I told the rental agent in Cork I wanted. For an extra 29 euros a day! Total coverage was an extra 43 euros daily! I had damage to the wheels and tires on the left side when I returned the car. I admit, I cut the corners too closely. The roads are narrow there. I was given a bill for $2441.46 for damages. I was charged for towing and loss of use! When I returned the car at Shannon, there was a long line of Americans returning their cars and, believe me, the Hertz reps went over the cars with a fine tool comb and reported anything down to a tiny scratch. They billed my CC without my consent. I got no reply from Hertz. I feel scammed!

Bad services from Hertz London LGW and LHR offices - The staff give me the car in LGW did not let me check the car in and out especially in a rainy dark evening. He wasted my time to show me a big Jeep and a lux Benz and try to let me pay more but not give my booked car. He knew I was already promoted to a upper level but try to sold something else to me. I'm a Hertz Member to save time but your staff just don't care but try their best to sell during arrival instead show me the planned car and check everything with me.

A truck hit my parked car. State Farm recommended Hertz. The entire experience was awful. State Farm had reserved the car and pickup time from repair shop 10 days before. I called Hertz the night before to be sure of timely pickup--7:45 am. Hertz was 45 minutes late. The repair shop warned me about this Hertz operation. They said that there were always problems with Hertz. Did Hertz take me to their rental place a few blocks away on Wisconsin? No... 20 miles out of my way, so the driver could pick up a car to ferry. Hertz rented me their "ferry" car--dirty, dings, scrapes, and scratches all over it. It was such a mess that I asked for a slightly pricier car, but Hertz had no cars --not the entire four days.

Needed to rent a car and priced several agencies. Hertz had the best price, so I went with them. When I picked up the car, I noticed that they had tacked on about $150 in extra fees beyond the original price quoted. I needed the car at that moment and was forced to sign the contract as I didn't have time to make arrangements with another agency. Never had that issue with Enterprise. Learned my lesson and lost $150. Will never rent from Hertz again.

Hertz was a half an hour late to pick me up, without a phone call. When I contacted them, they lied and said that they were already on their way. The driver told me the truth after he picked me up. Second, this rental was provided by my insurance while my car is in the auto body shop. I told them I wanted a similar sized car, of under 14', to mine so it would also qualify for the reduced ferry rate where I live. They first tried giving me a 16' 6" car. WTF? Next I had to settle for a 14' 6" car. I am going to try and get another rental tomorrow but I may not be able to.

Rented a car from Hertz at Dallas Love Field, Nov. 12-15th. First off, the vehicle was filthy inside, seats stained, no floor mats, and stains on the roof. Made the agreement to return the car filled with gas or dry empty and they charge to fill it up. Since I was in Rockwall and on empty I decided to fill up before drop off. Come to drop off my rental and the associate, who was clearly unhappy to be at work on a Saturday was not only brief, but rude about everything. Final straw was when he checked the fuel level and turned to me and said, "Full charge on fuel for not being returned full." (Picture below of the fuel gauge) FULL FUEL LEVEL WAS LITERALLY A HAIR LINE UNDER THE LINE. I almost lost my cheese, but I kept my cool and walked off. Credit card was charged for a full tank of gas on Nov. 18th. I will never use Hertz Rent A Car again. Talk about Nickel & Dime.

The Lexus dealer down the street offered me a rental car while my car was in the shop so gentleman from Hertz arrived at the dealer to pick me up. The minute I got in the car the cigarette smell was overwhelming so much that I had to roll the window down for fresh air. I was thinking this was a shuttle vehicle and not a car customers would drive. However, to my surprise they told me this is your car. I told the associate I cannot drive that car with the cigarette smoke smell so he agreed to get another one. Well you wouldn't guess, they wrote up my rental agreement and took me outside to inspect the car for damages before I leave. As I started walking around the car I began to think that it was a joke as the car was dirty inside with cigarette burns from floor to headliner in addition every panel of the exterior had scratches and numerous dents... and he wanted me make a list of damages to the car!!! Long story short I ended up at another rental car company down the street that had a decent car and customer service.

On Friday November 14th I had a car accident. On Saturday November 15th my insurance company made arrangements for me, with Hertz in Jamestown, NY. I was to get a rental for the time needed to have my car fixed. Well it was a nightmare from the very beginning of the transaction!!!! The "man" in charge (Kevin) was a poor example of professionalism. He was in sweats that had holes all over them, a sweatshirt that was torn, a cotton hat on his head and very poor hygiene! His secretary (Patty) was very uneducated as to the proper procedure to be taken when renting a car. So after being told we needed to provide a 250.00 deposit, the card needed to be in the renters name and on the insurance. We went to the Hertz location and rented the car. Well the computers were down so we had to fill out the paperwork by hand and was given the key and told to have a nice day.

I had rental cars from several Hertz locations in various countries. But I was unlucky to do the same in Thessaloniki Airport (Greece) September 15, 2014. The charge was made to my VISA credit card. While returning the car September 19th, 2014, I was told that $250 deposit that I made would be credited to my Visa card within 10 days. It sounded too sweet to believe and I asked to repeat the time of the deposit return. The response came back to me in a rude form, "Yes, you would really get the deposit within 10 days." In three days it will be 2 months since I got the promise from one of the most prestigious car rental companies. Still, no money, no explanation. Should I sue the company? Any advice will be helpful. Thank you.

I rented a car from Hertz in July 2014...Allstate was supposed to cover the entire rental due to an accident that one of its subscribers caused. Well I was in for the shock of a lifetime when I opened my credit card statement in October. There was a $240 charge from Hertz that posted on October 4th for a transaction that occurred on July 25th! I called Hertz immediately to see what this was about. THAT was when I was told that Allstate stopped covering my rental on July 17th... and that the $240 was for the period of time I had the car after Allstate stopped paying. I flipped out because Hertz NEVER ONCE called the repair facility or ME during the entire time I had the rental to tell me this...and then had the gall to wait almost 3 months to charge me for it. I filed a dispute with the credit card company ..they won't do anything. I am now in contact with Allstate to see what they'll do. If that fails what recourse do I have?? Can I sue them?? I think they committed fraud by using my credit card without giving me the opportunity to return the rental before the insurance stopped paying. Any advice would be extremely helpful!!

Beware of loyalty to the Hertz Gold Plus Program. I was loyal to them for over a decade. I became long term unemployed in 2012. Just went to book a reservation and found that my points had been wiped out AND that there is no appeal process. Had approximately 20 rental days worth of rewards. They say it's because I had no activity. Well no kidding HERTZ...What did you want me to do? Rent a car to get to the unemployment office? I will never rent from them again.

Rented a full size car online and with AAA for Denver Intl Airport. When my husband arrived to pick up the car, he could not understand the heavy accent and broken English of the rep, and thought he was being offered a "free" upgrade to a luxury car. He was told to take the car in spot #628. The car was totally damaged by hail at some point in the past. Even the lady at the exit booth indicated that the car was pretty badly damaged and should be retired. The car was not a "free" upgrade, but instead of costing $116.96, was over $300. Being tired and not sure what had occurred, my husband just signed where he was told to and drove on. He was trying to get to the hospital to see our daughter.

Rented a car after car accident. Insurance was paying bill in full. Company still went ahead and billed my credit card saying it was up to me. Car had a low tire pressure sign on that I chose to ignore because they had not been helpful at check in. Ended up having a flat tire that the office said would cost me about a $1000. They are jerks .... really not willing to help. Tried calling their customer service and they kept putting me on hold and then cut off three times. Waste of time dealing with them. Just don't rent from them.

I was working a deployment in Jacksonville, Florida for a few months and had to fly back to Texas for a medical emergency and fly back to work 2 days later. The airport in Jacksonville is a $70 cab ride from the city. The day prior to my flight from Texas back to Florida, I went online and entered daily rental car prices I would be willing to pay and let the rental agencies either accept or reject my bid. Hertz accepted my $12/day offer for renting an economy car for 11 days upon my return. With taxes and all fees, the total was $211.24, which I paid in full prior to leaving Texas. The car was to be picked up at the Hertz counter at the Jacksonville, Florida airport and turned in 11 days after pickup, as stated in the contract.

I would like to make a complaint about a recent car rental I did in Scotland UK. I would like to explain the whole story. I made the booking online with hertz.com 4 months in advance. I used a debit card to make the booking and the card was successfully charged. In the meantime my debit card was replaced by the bank with another debit (due to bank service changes). I contacted the rental company 4 days in advance just to make sure I would be able to pick up the car. They assured me that I would have no problem picking up the car as long as I present a valid credit card with my name.

Hertz could not repair a puncture and it cost me over $500. This happened to me in Britain when I rented a car from Hertz, Bristol and got a puncture. The first thing it says on the tire repair kit is that I should call the Emergency Roadside Service 0800 28 94 94, which I promptly did. When I called that number the AA replied and neither the AA nor the tire repair services which they directed me to call, nor Michael at Hertz Bristol recommended that I do the tire repair myself. In addition the warning on the tire repair kit says that if I use it I will become responsible for the cost of replacing both the tire and the repair kit.

If you are considering booking a car rental online with Hertz - DON'T!! For my wife and I it has been a horrible experience and we feel absolutely cheated by them. We booked a Mustang online LAX Hertz and when we arrived the car was not ready. We said we returned later or the following morning. After a 14 hour travel journey we didn't want to sit in the waiting room while they sorted themselves out. We returned the following morning and were advised we have to wait half hour while the car was being prepared. We wait.....

Booked a Ford Mustang Convertible with UMP insurance 2 months before going to Florida in September. I was told we would get a similar car if it would not be a Ford Mustang. We arrived at Sanford to pick up the car. I got the keys to a Nissan Altima... I told the employee that I had booked a convertible and that a Nissan Altima isn't even close to a convertible car. The employee told me that Hertz in the Netherlands made a mistake with booking the car. They put in the wrong class and also didn't check the UMP box. They had a Ford Mustang Convertible (the car I booked) and UMP was possible, but only if I pay 301.16 dollars extra.

I was hit by a deer and needed a car, my insurance company sent me to Hertz. Horrible service. The staff needs to be taught people skills and I was overcharged and won't be getting my money back for it. Even after my insurance company spoke to them they won't pay the difference for the overage I was charged. So thank you Hertz for making an already stressful situation even more taxing.

I prepaid for a car for a weekend to visit my family. The website gave me an approximate amount that I would be required to pay at time of service. I went to get the car, and I made sure I had more than what was stated on my card to facilitate getting the vehicle. When I got there they told me they had to add an additional $220.00. I contacted my credit company and they could only do $200.00. I gave them my debit card to use for the extra fee that had more than enough money on it. I had used the account before many times.... But never used the prepay feature.

I booked a car on internet which I picked up at Heathrow. They told me that car I had booked was not available but they could upgrade me at a special price.... and I fell for it! I checked the car for damage to the bodywork and then set on my journey of 300 miles. Arriving at my destination I noticed flaps of rubber protruding from the wall of the nearside front tire and upon inspection could see that these flaps were existing cuts in the tire and were in a very dangerous condition. I called Hertz straight away and they advised me to take the car to the nearest Hertz office the next day which was at Truro. I went there early the next day and the manager apologized and sent me off to ATS for a replacement which the manager assured me would be paid for by Hertz. I also made several complaints to Hertz at Heathrow about being given a vehicle with a damaged tire which could have proved fatal during my first journey.

In the past 3 years, I have attempted to secure a rental with Hertz while flying to destinations. I am a Member of USAA banking and Insurance, a Veterans Banking Organization, that caters to Veterans, active and retired. I have a bank Credit card, that I can use in 67 countries, on seven continents, it is a bonafide Master Card, and Bank Debit Card...except when Dealing with Hertz. I am also a 28 year Member of AAA, the Auto club, and a Premier RV Member. This Membership entitles me to a Hertz "GOLD Club Rental Membership" according to AAA and Hertz.

I received a quote for car rental in Madeira island with Hotwire for 574 euros, 819 USD. For rental period of August 5-21. Arrived at kiosk and they didn't have the car I had been quoted and offered to upgrade for a nominal fee. Everything went well and the car was returned on August 24th. When I returned the car, I noticed that the rental have been converted to euros (819 euros) and told the attended by that it be priced is USD. He Agreed and promised to change it in the system. I believed and left.

Hired the car via Travel republic and picked it up from Hertz at Johannesburg airport. Drove out the airport, straight onto the freeway and then the next day drove down to Durban where I notice there was a slight shudder on the steering, but at speed on the freeway it was fine. A couple of days later I drove up to Graaf Reinet where a friend noticed the one tyre was scrubbing on one side. I phoned Hertz and told them about it. They sent a replacement car. I was charged for heaven knows what, they never told me but a price more than the original car hire appeared on my bank statement.

I went to pick up my car. First of all the lady there had an attitude problem. Very unhelpful. Come to find out they hold a security deposit plus the rental. That is awful. So I told them it won't work but being that I had no way back home I decided to let them go ahead and swipe my card, it declined which I was not too sad about because it would have put me over my limit. The girl, I guess, manager, showed no remorse. I had my family with me and we were stuck. They didn't seem to care. So I called avis and they picked us up and gave me a rental on the spot. Never again will I deal with Hertz, Their attitudes suck big time. They are very rude and didn't offer help that would had made me a return customer.

I rented a Maxima from Hertz for ONE day. I observed that the car seemed a bit problematic like it would shoot forward when I step on the brake at the slowest speed. Even while parking it, I had to be careful. The office close at 6pm and I had to drive a long way so I kept it because I did not have time to return it. My husband was away so I could not have had him look at it or drive with me to exchange it at an airport. I felt really uncomfortable with the car and by 11am the next day, I had an accident with the car on the Turnpike NJ. There was bumper to bumper traffic while going thru the toll so no one was driving or could have gone anywhere. The SAME issue I observed with the car shooting forward when the brake is pushed, was what caused the accident. We were at a crawl thru the toll. I pushed the brake and the car propelled into the old jalopy car in front of me.

We unfortunately had to attend a funeral so we flew into Atlanta,GA and went to the Hertz location at a local airport. Upon arriving at the Hertz car rental the first vehicle we received had no heat. The second vehicle looked like they used it in a bumper car race. As we drove off in the third vehicle the check engine lights began to flash on the highway and we were in the middle of no where in an unfamiliar state, completely terrified. We contacted Hertz several times and after 5 attempts we finally spoke to a rep that gave us the location of a local Hertz to switch our vehicle. We spent an entire day looking for this location that we only found because we got out of the car and asked the locals if they knew the whereabouts of the location. Keep in mind we were in town for a funeral and we missed valuable time with our family simply trying to obtain a vehicle that worked. This was the worst car rental experience I ever encountered and when we requested compensation what they provided was unacceptable as compensation. I would not suggest anyone uses Hertz rental cars. The vehicles are not reliable and they clearly do not care about their customers.

When I got the vehicle the guy said that it would be cheaper to bring the car without filling up with gas but they charged me double when I returned. They don't tell you also that they will charge you $4.95 each time you go thru the tolls and don't let you know that you can get an ETag to avoid the charge. And when I called to get their help they practically laughed at me and did not help.

Very displeased with the way this company runs their business. Me and my father rented a car and paid the 50 dollar deposit that Hertz assured we would get back after returning the car rental. After returning the car the employee at the service desk told my father he would get his money back in his account after 5 business days. After those five days my dad checked his account and the money was never deposited back into his account. I must have called Hertz five times to complain about that deposit. The first time I called customer service the woman I spoke to told me our bank had to release the deposit first in order for us to get our money back. After being told that I went to my bank to ask them about this issue and sure enough they told me they had nothing to do with that deposit because this was an issue Hertz had to handle.

I rented a car at Valencia (Spain) airport with the company Firefly through rental cars.com for six days at a charge of £53.51. When I collected the car, I was advised that it had a full tank of petrol and I could return the car full. However if it required fuel they would charge me, it appeared that for the refuel there was also a service charge of 21 euros for this (I assumed for refueling at the end of my rental). Also I took the option of CDW at 7.20 per day. I returned the car with a full tank of fuel before the six days were up. When I received my final bill, as well as the initial £53.51 charge, there was an additional £74.61 (I.E. MORE THAN DOUBLE THE INITIAL PRICE), which included the 21 euro service charge and CDW for seven days. When I queried this, I was told that the service charge was for providing me with a full tank of petrol at the start of my rental and the CDW was for a minimum of 7 days - which I was not told at the pick up time. OUTRAGEOUS BUSINESS PRACTICE.

I rented a car at Hertz expecting a "Toyota Rav4 or similar" (exact wording). When we arrived, we were given a 2011 Jeep Liberty with 67,000 miles on it. We couldn't tolerate this truck-like SUV for long, so we asked for an exchange. We were given a Chevy Impala with 49,000 miles and little tread on the tires. We subsequently got a flat, 70 miles away from our hotel. When we asked them to come and change the tire, they wanted to charge us $39.00, so we had USAA's road service help us out. We then exchanged this car for a Ford Escape with 40,000 miles on it. At least the Escape was barely acceptable, in spite of bearing noise coming from the rear end... WORST TREATMENT I have EVER had from a car rental company.

When picking up my pre booked car I was asked 3 times if I wished a upgrade which I replied No every time I was very clear that I want the car I paid for. Then I was told the car I ordered was not available and was told I could have a upgrade free of charge. They then asked for my credit card which I was made to believe was for deposit and they would only draw the Money if the car was damaged. I signed the slip without checking because I thought I could trust a big company like Hertz. It turned out I paid for the upgrade anyway without my knowledge for the amount of 318 Pounds. A very obvious scam. And I can't do anything about it because I signed the credit slip without checking.

Rented a vehicle for 1 day on a Saturday, 1 hr before closing. Rental ticket states Saturday 11am to Sun 11am. Returned vehicle same day, Saturday approx 5:30pm. Rental ticket states charges of $67.49 contingent of filling gas tank, which I did - also miles are included. 10 days later I am charged $271.48. Hertz's claim is I returned vehicle after hours therefore I am charged until next business day; unfortunately Monday October 13 was a holiday for some so I got charged an extra day. Who in their right mind would rent a vehicle... return 6-7 hrs later and unless deceived pay $271.48? FRAUD!!! Contacted watchdog.com, BBB, Atty. General, and will be filing small claims with local magistrate... THIS IS BORDERLINE FRAUD!

They rented a car to my daughter. The car had a tire that was not a good tire. When my daughter took the car back and told them about it, they charged her for the tire. They also did not give her a chance to fill the car with gas and charge for the told rental $500.00. I think that was very unfair and I will never go back to Hertz and I will tell everyone I know about Hertz's unfair practices of cheating people out of their hard earn money. Shame on them.

I had rented a car back in early September and had to cancel my purchase that was done online because I didn't have the debit card that I had used online. So I had to cancel my reservations. The worker told me to I had to call Hertz main branch number because it was done online so I did. The guy told me he would put in a refund paper to the refund department and it would take 10-14 days to get my money. Those days passed and nothing, so I called again. Then I was told the paper was never sent through and that this time it would be but I had to wait another 10-14 days. Okay, so I did that and once again I did not receive my money. At this point I had waited over a month to receive my money, almost a month and a half and I finally got my money. Not everyone has extra money for them to hold for that long. I have never experienced such terrible customer service before and I will never ever waste my money using Hertz again.

I reserved a car rental to be picked up in Long Beach California and return to Long Beach but my husband and myself missed our flight out of Portland Oregon and were changed to LAX. I called Hertz back while in route and changed to have the car picked up there in LA. When we arrived it took over 20 mins standing in line before someone came over and told us we could use the keyoffs which we had never used before. No one helped us learn how to use it but finally we managed and then we were quoted $74 plus a $200 deposit for a rental for the day (it was a 4 hr rental) which was different than what I was quoted by phone with my initial reservation, plus no one told us we had a $200 deposit.

I reserved a Van to be picked up on Friday Oct 10 at 8:00 am at the Smyrna, Ga. location. I have used this location several times in the past. I get there shortly after 8 and they don't have a Van available, it's a holiday weekend. So they start calling around and no one in or around the City of Atlanta including the Airport has a van available. I did prepay for this rental when I booked it several week earlier so my credit card has already been charged and I have 6 other people waiting on me to pick them up for a weekend trip that's been scheduled for months and I cannot get a Van. I got no help from the Manager of the location. All I got was "I'm sorry." They could have at least called me to notify me of their situation before I even left my house. They knew the day before they weren't going to be able to accommodate me.

My husband and I purchased a vacation package that consisted of a car rental from Hertz. Monday Oct. 13 we arrived at The Orlando Airport after a late departure from Boston. Once we picked up our luggage we went to the Hertz counter. We were roughly the 4th or 5th customer in line, while waiting there was an attendant asking people if we had a VIP card of some kind that Hertz offers to regular patrons. No one had it so we stayed and awaited our turn to pick up our vehicle.

I hired a rental car from Hertz UK. The same evening the tire had a slow puncture and the nail was clearly visible in the tire center of tread. I have a condition report written by the Automobile Association stating the condition of the tire and they offered to fix it using the car's on board repair kit within 20 mins. Hertz head office interrupted the repair and sent out ATS to continue the work. ATS replaced the tire at a cost of $299 and Hertz used my credit card to pay for it. They are falsely claiming the tire was side wall damaged. The car had only covered 15 miles and the condition report is contrary to the Hertz/ATS claims. I have tried to get my money refunded but Hertz are refusing. It's Fraud and something needs to be done to expose this.

I rented a positively awful car in San Diego. Chevy Spark. I ordered a compact and got an economy with a badly dented door, rips in the upholstery, stained floor mats, many scratches, a cigarette butt in plain sight inside the hatch, and only 1/2 tank of gas. The attendant said, "It's hard to see in a dark garage." I have had rentals like this in 3rd World countries but never in the US. Appalling from Hertz!

My wife booked a car from hertz for me. She booked through Hotwire to save money. We live approx two hours from the airport and felt it would be worth the cost of a rental to pick it up at PDX and drop it off at the airport in Astoria. There was confusion about the drop off point for the car as hertz said it should have been PDX, which made no sense to us. In the end, I was charged an additional $257.40 for a car I used for 2.5 hours. In discussing with hertz customer service or I should say NON-service, they were extremely rude and completely non-caring. I will never ever use this company or Hotwire again!

I booked in advance for a Mustang to celebrate my 50th birthday. I chose Hertz because of their reputation and because my 5,000 strong employee company uses them. When I booked online I was offered an upgrade but declined because the car on offer was another V6 (Camaro). When I arrived at Hertz LAX I was offered an upgrade but declined it because I expected the car to be a V6. The clerk told me that he could upgrade me to a V8. I asked him whether the car really was a V8 and he told me it was.

I was charged $25.50 without any knowledge of having signed up with PlatePass. I rented a car through Firefly (Hertz Co.) and they took it among themselves to charge my credit card with this third party "PlatePass" that I never used for any tolls.

A warning to fellow travelers who are offered an Upgrade at Hertz. Unlike other car rental companies, Hertz when offering upgrade will add full charge of new car to existing price, so you actually pay for two cars and not the difference between the different sizes. It is actually better to cancel original booking at desk and then rebook upgrade car. This is what other car rental places have done in the past.

Was at the Jacksonville, FL Airport, reserved a Toyota RAV4 & was told they had a gas spill & the only 2 cars available was a Porsche & a Jaguar until the rest were cleaned. Really? My reserved car was going to be $200 for 5 days & they wanted me to rent one of those cars for $1,200. After about 30 minutes of this story, I opted for a Mercedes SUV or it may have been longer. When I returned the car the person checking me in said that he wasn't aware of any gas spill or other issued lately. He quite calmly said, “Oh they got you to upgrade didn't they.” What deceptive way of doing business. Never again will I use or recommend a Hertz Rental car.

I rented a car from Hertz in Carcassonne, France which had already been booked through Ryanair. The booking office was very busy with too few staff. I was asked if I wanted insurance to which I agreed; no price was mentioned. I gave a credit card as required. When I received the statement from Hertz, I had been charged almost 100 Euros for the insurance and a further amount for cleaning the car; cleaning was certainly not necessary. On objecting to the bill I received a useless reply. In my opinion Hertz France is dishonest and I would recommend anyone to use a different hire company.

We had a very unfavorable experience with Hertz rent a car in Toronto, Canada airport. We were not told about the toll roads in Canada, but were given maps to use them. If we had been given a vehicle with Ontario plates we could have used the toll roads for free, but we were given Quebec plates. This generated charges. We were also not told about how to return our vehicle. Hertz was closed when we returned our car and we were not sure what to do. We found a security guard who finally helped us. We were late for our flight. I would have liked better instructions and information. I was very disappointed in Hertz, especially since we paid top dollar to rent from them. I tried to contact Hertz, but was transferred from person to person and was never helped.

Reserved my rental car two days prior to pick up. Received a confirmation. Arrived at the Smyrna location to pick up my confirmed rental car and the rep nonchalantly let me know they have no cars available to rent. I asked to to get another car from another location and was told no one else has cars. I then got on my phone with customer service to find a location with cars while the reps paced around the location with no sense of urgency. After about 15-20 customer service was able to help transfer my rental but to a location about 28 minutes away in West Cobb, Marietta. The reps at the Smyrna location did nothing to help but hold a phone, pace and every now and then look at the computer screen.

I booked a Ryanair flight from Dublin to London Stansted and added car hire through Hertz. I paid with a credit card through a bank account I have in the Republic of Ireland although I live in N. Ireland in UK. At the Hertz desk in Stansted they asked for same credit card which I did not bring as it was of little use in UK. They then cancelled my booking told me there would be a £30 cancellation fee and they offered me a car at nearly twice the rate with Ryanair. I declined and went next door to Europcar and hired a car at a much cheaper rate. I never received anything other than a confirmation of the booking from Ryanair and it does not state in their conditions that the booking will be cancelled and a walk-in rate charged. I feel as though I was mugged by a firm whose employees just have one aim - to extract as much money as possible. I even offered to pay cash but that was not acceptable. Is this not an example of unfair contracts?

Agent tells me the rate comes to 463 for a 5 day rental but with the managers special, it would be 463 if I take the full insurance coverage. Fool me once... I took the car because I wanted to get to my destination. Hertz, never again.

I read bad reviews online about this Company but we booked through Hotwire and had no choice. In the reviews people said they were charged for things they didn't agree to so I was on the lookout for this when we got to the Hertz Desk at the Fort Meyers airport. I told the representative not to charge us for anything extra and we already bought the insurance through Hotwire. Well so far we got charged over 50.00 for a tank of gas when we filled it up a mile from the airport and 50.00 for Easy Pass? We went through one toll and paid cash for that. I called Hertz and they said I needed to fax them a copy of the receipt for the gas. I never save my gas receipts so I guess I am out of luck.

I went to pick up my rental and was not told there was an additional $200 deposit even though I was using a major credit card. When I went to look at the car, it was filthy and I wouldn't let my dog ride in it. They asked if I could come back after I got off work to pick it up. So I had to make another trip to a disgusting car!! Stains all over the seats!!! RENTERS BEWARE!!! WILL NOT RENT FROM AGAIN!!!!!

We had a long waiting line to get our rented car. Each employee took more than 20 min with each client. People in the line were getting angry. Talked to manager, he said it's the planes that come all together. No help. I took pictures of the long line. Avis had a line but went very fast. Sacramento Airport : Do Not Rent, Hertz wasted my time, then it gave us a dirty car!!!! Terrible experience!

Shame on you Hertz, to be affiliated with this type of company. It has been over 100 days that I went on vacation in Texas and I'm just getting this bill? To make this worse my Google trip map didn't take me through any toll roads. Hertz, you need to take care of this before PlatePass gives you another black eye.

I was charged 48 Pounds for an extra driver without being told about the charge. Hertz refused to refund the charge.

Hertz would not honor an internet arranged contract through their subsidiary Dollar Car Hire saying that as I did not have a credit card, only a debit card, they could not process the security payment. Have not had this happen to me in the past ever. Went round to the Dollar car desk at the airport who were only too pleased to provide me with a vehicle using only my debit card. To add insult to injury, the Sheila behind the Hertz counter hoped I would have a nice day. How could I have a nice day after she had potentially wrecked the rest of my trip to the US. Bizarre.

We were in Novato California. We took a taxi to pick up our car and the person at the desk in Novato told us he didn't have a car for us. He showed us a list of other people who were expecting a car that day and said nobody was going to get a car. We had to call a taxi and try to find a car to rent. We finally found one in San Rafael at Enterprise. They were wonderful. I just called customer service and they hung up on me while I was relating my story. Very rude and unprofessional company!! I always thought Hertz was a reliable rental company. I guess not.

I hired a car from Hertz to drive from LA to San Diego and back. First car they supplied had a faulty SatNav which I only discovered when driven back to hotel only to have to drive back to Hertz to complain. They gave a replacement car with working SatNav. However the SatNav has got to be the worst I have used. It was pretty slow to update and the view doesn't change when approaching road junctions to give a clearer picture. My Google Maps Navigation on my phone was actually better and clearer than the ironically called Never Get Lost SatNav. Also I had to fill up petrol before given the car back which is normal. However I wasn't told how to open the fuel cap or whether it was diesel or not and couldn't find it anywhere on the car paperwork. I had to call up their customer services to find out and was passed to about 3 different people. Anyway will try another company next time.

Strongly recommend consumers be careful using Hertz auto rentals at Florence Italy airport. Extremely busy and you are rushed through the process. No check on rental car and explanation of issues deemed important to operation of auto. We were provided with Ford Focus which had certain way to get into reverse. Never encountered this before had a dangerous situation on freeway because of lack of proper instruction by Hertz. Car seats were soaking wet when we picked up car... no washer fluid and lighter connection didn't work so we could not use GPS.

I made a cross country trip to San Diego on an AAA reservation made 5 months ahead of my arrival date for a month's vacation. I reserved an SUV for the month with a confirmation number and prearranged date of arrival from Hertz at Marvin K. Brown in Mission Valley with departure date and return to the airport at the end of the month. Upon my arrival at Marvin Brown I was appalled to learn that the Hertz rental office was "closed". It was Labor Day! What? My rental unit was 45 minutes north, so arrived there with no car and no way to get to the grocery for food.

I got charged for things I never asked. The manager at the location wanted to make more so he put in my contract. I called Hertz, they only refund 25% of the PAI. That's insufficient for me. Very upset.

I had to wait an hour and 1/2 for a rental that I booked a week before. The car I get has bald front tires, HUGE milk stain on back seat, oil change needed light on and to top it off you could not touch a surface that didn't leave a residue on you. It was gross. (My husband had to stop at the store and get cleaning wipes to clean the surfaces.) And the finale to this is that I needed to return the car a day early (did not ask for a refund) but the customer service rep basically flat out said too bad we're stuck with it until the day I was scheduled to drop it off which upset me and I asked to speak with someone else. She put me on hold and when she returned, proceeded to tell me I can drop it off wherever I'd like but I will be charged an extra fee. Please tell what has this world come to. You try to save a dollar by not cleaning or maintaining the car. And to make a few more bucks you'll charge me extra to return it back EARLY. WOW I'm speechless.

We arrived at the Rome Airport with a prepaid car reservation. There were 60 people waiting in line in front of us when we arrived. Three hours later, we are still in line waiting for a customer service representative. If we cancel and walk over to any of the other counters with a ten minute wait, we lose our fully paid reservation.

Hertz Allston / Boston - Nasty business populated by nasty, incompetent personalities. I was in my second accident of the year a weekend ago, insurance set up reservations for me and off I went to drop my car off at the local auto body shop. PRIOR to arriving at Hertz, I made a call and asked what the requirements to rental were. I no longer traditionally bank, I use online/prepaid bank and it suits me quite well. I seldom rent cars...because, you know...I own one and the one time I recently had to rent a car my card was not a problem (at another major rental company). I was told: license and credit or debit card. That is it. No caveats. No disclaimers about the type of credit or debit cards.

I has a rental car for 1.5 days at Hertz. They blamed a very small scratch on the mirror on me. I haven't done this. They are trying to replace the mirror on my costs. I am an automotive engineer. I understand cars and I am very carefully with cars. I wrote them letters. They are very disrespectful and charge you for uncaused reasons. I am an international traveler - I have 400 rental cars in my life. Never an issue. But what Hertz is doing is worst thing. They are stealing from me. I am involving now the board of directors everywhere. Only bad comments on the internet. Enterprise and Alamo, and others I never had an issue. I would not recommend going to Hertz at all after my experience.

My mother and I booked a rental car reservation online (**) with Hertz from 07/04/2014 (Independence Day) at 6:00 p.m. to 07/07/2014 and were quoted an estimated total of $82.66 for three days; however, we did not find out that the rental office would be closing at 4:00 p.m. on that day until later. My mother could not get off work early enough to pick up the car from the location, so I suggested to her that she ask the rental car company if she could pick up the car a day earlier for no additional charge since she was already quoted a rate for three days. In other words, we were still allowed to book the online reservation to pick up the vehicle at 6:00 p.m. even though the office closed early at 4:00 p.m. The clerk informed us that the website does not recognize holidays and still wanted to charge us for four days. We had a long trip starting Saturday, so that was why we did not change the reservation to Saturday. I argued that it was not the clients' responsibility to ensure that the company's website was working properly and that the company should have honored the quoted rate, but the company refused.

My husband rented a car at Miami airport on 17/9. He did it through Hotwire. Hotwire charged us and Hertz as well. I did the deal with Hotwire so Hertz shouldn't charge me. Hertz says my husband agreed to pay insurances that we already paid to Hotwire when he picked up the car. If that is true why they don't show me where he signed ok to that charge? I will add I am surprised for the BAD customer service that Hertz gives. My husband called the customer service and they treated him so badly telling him they were not going to keep talking to him back and forth, is that the way to treat customers?? Besides that they told him they were going to call the day after to give a solution to the problem. That was on 29/9 and we still waiting.

First of all I have been renting cars from Hertz since the 90's and never had a problem until recently. I made a prior rental reservation. When I arrived to pick up the rental I was told that my card was declined. I called my card company and they said the rental was scanned for $284.00 but my rental fee was only $38.00 for one day only. This caused some concern humiliation, frustration, and the inconvenience of my plans. I had people waiting so this also caused all kinds of disappointment. This kind of problem needs to be addressed.

We rented a car from Hertz at Boston/Logan airport on 9/26/14. The agent I spoke with was friendly and personable, she never mentioned how much we would be charged per gallon of fuel if the car were returned with less in the tank than when we got it. She offered to let us pay upfront for the full tank @ $3.55/gallon. I declined her offer. -- BIG mistake. We returned the car two days later at 4:45am. We were unable to locate a gas station to fill the tank. We were advised that the fuel charge would be $98.65 ($9.98/gallon), I have a receipt with that charge. My credit card was charged $99.00. I left a bad review at Hertz.com. From the reviews I read on their site and on this site, I don't see any reason to call them unless it's to make me even more angry and to raise my blood pressure. It makes no difference to them. I will tell everyone I know to never do business with Hertz, that they can't be trusted.

1. Despite numerous "no smoking" signs (in the car and around the workplace), I was forced to drive around with a cigar smell for a week. 2. I was admonished to put fuel in the car when I was done driving it. That makes sense. However, the sales representative NEVER told me how to open the fuel cover. (I finally figured it out). 3. I was pleased with the selection of the make and model of car.

I rent a full size SUV from Hertz from August 4 to August 11. At first I did not choose the "return the car in a different location" option. On August 4, my flight was delayed for a whole day, so I called Hertz to modify my reservation. I called three times, representatives asked me about the details of my reservation, and I clarified I wanted to pick up the vehicle on August 5 in Bozeman, and returned it on August 11 in Las Vegas. None of Hertz's three representatives said it was not.

We reported damages to a Hertz rental, filled out a vehicle damage report, gave credit card and insurance information and all our personal information. Our credit card company requested information from Hertz several times. We never heard anything about this incident (no calls, no letters, no e-mails) until we received a letter from a collections agency over a year later. Since it is now too late to file with our credit card company and since we have still received nothing about the incident, we sent a letter disputing the claim. Meanwhile I have tried to find out what happened and tried to contact Hertz. I got a phone number and e-mail address of the person who was supposed to be in charge of our account.

I rented a car from Hertz. Arrived at appointment time they did not have the car. They sent me to store two. They had no available veh too. They sent me to store three who had car and rented it to me. When I returned they tried to raise rental price. All employees except first store were very nice and helpful but they can't make cars appear. I had to call corporate, spend 18 min on phone getting it fixed. What a bad way to run a business. You rent cars you should have cars to rent.

My wife went to get her rental car and was told they would hold $201.00 just in case she did not return it on time. My wife is 63 years old and we already more expensive than most other places. Sioux Falls I know we have few choices. This is a personal slap in the face. My wife goes once a year to see her 96-year-old mother. I know that it no concern to you. But I hope the same happens to you then you will see what I mean.

I arrived at Tampa International on September 19, at 11:20. 10 min later I was at the Hertz counter. I was told by the counter agent that my car was not ready, and that it could take anywhere from 10 to 40 min. for the car to be ready. Even though I made my reservation in mid-July, when making the reservation I was asked at what time I was arriving and through what airlines. I was told by the agent that I could upgrade to another vehicle and wouldn’t have to wait. I was traveling with my 70 year old mother so I contemplated taking the car. My original car was going to be $26. I was told by the agent that the upgrade would be $54, not a huge difference. What he failed to demonstrate as he took out his highlighter was the $15 a day upgrade fee. You can say I should have read the contract closer.

My parents who are on SS and are 86 and 88 used their credit card to help me get a car. We were told their money would be released after I paid in cash the balance owed, that night at midnight. It is 2 days later and their bank account is empty because you people won't release their money. Hertz lies and all they can say is they are sorry. They still won't get their money released. Elderly people who depend on this money to live, are you serious! Change your policy or explain it better. I would never have let them do this had I known it would take this long for them to get their money back. I will never use Hertz again.

We were an elderly couple in a hotel in downtown Montreal. I asked directions to Hertz multiple times as we were walking from the hotel. The manager took pity on us (ayk) and picked us up and drove us to Hertz. This was way above the customer service we expected.

Reserved a car several days in advance for pick-up in downtown Dallas on a Saturday afternoon. The location is actually the Sheraton Hotel and the Concierge directed us to the Business Center to get the keys. We arrived on time and the Hertz kiosk was off/not working. The person running the office advised us that there wasn't a car for us, or any cars at the location! He gave us a number to call which we did and we were told we'd receive a return call. That never happened. We called back after an hour and were told that we could create a new reservation at another location for a substantially higher rate. When told them that we expected them to honor the existing confirmed reservation they said we could only get a new reservation at the new rate.

I rented the car at LAX. Lines were so long, even through the diy in the computer it took 1 hour to get a computer. When I returned my car I got charged $98 besides the $45 that I previously paid since I did it through a third party. I always do my reservations through a third party but I have never gotten Hertz as a company. I called the 800 number and they said I turned the car without gas and also I had the extra insurance and besides they charged me $30 for a toll road. I called the toll road and they forgave my fee, which it was probably $1.50 and I sent the letter to Hertz twice through fax and once through mail. I have called at least 10 times during a period of two months and still I do not see any credit back. I have talked to a manager and many reps and everyone seem to apologize and said that wait 10 days. It's been a couple of months and they have not been able to give $30 back.

Rented a car from Hertz at Sacramento airport. The car had a missing hubcap. First of all, how many Hertz employees saw that car sitting there with no hubcap! I tried to change cars online, said they had no other cars. Mistake #1, it was late, did not go to inside counter to tell them to give me a different car. Mistake #2, did not take a picture of the car before leaving the Hertz parking lot, it was late.

After a car rental in November 2013 at Bergamo airport (Italy), Hertz-Firefly made 4 unauthorized charges on my credit card in different months along this year 2014. These movements were made manually according my bank. I have been claiming the Customer Services by e-mail, twitter, facebook, and none gave me explanations and they didn't reimburse my money. More than two months sending evidences and no solutions. HERTZ-Firefly Customer Service it is GREAT SHAME! IF YOU DON'T WANT TO BE STOLEN DO NOT USE HERTZ-FIREFLY.

I had to rent a car with Hertz in June 2014 because I was rear ended by someone driving a Hertz rental while they were on business. I have never ever rented a car before so while I was doing the paperwork the agent asked me if I wanted collision damage waiver insurance. I asked the agent, "is this something I should get", and he advised me most people do. So I did what I thought was best and now I am stuck paying $255.50 out of my pocket!!! Bottom line - the claims manager that I had to deal with was extremely rude and not any help whatsoever. I will never rent a car through hertz again and as I work with the public everyday I will be sure to spread the word.

I rented a vehicle from Hertz. The first time I called the representative captured my information, except for my credit card information, but I gave him the information to send me a confirmation of the reservation and he confirmed. 30 minutes later I had no email. Called Hertz back and spoke to a different representative who claimed I had not made a reservation and nothing was in the system to reflect otherwise so I provided the information again. I went to Hertz at the RDU airport to pick up the vehicle where the line was ridiculously long as one customer was getting into a verbal confrontation with an employee. I should have take the foul up with my initial reservation, the long line, and the customer confrontation as a sign to go someplace else but I've been loyal to Hertz for twelve plus years.

I thought that at $35/day, I had gotten a good deal for a mid-size car via Priceline. It was to be a Hertz car that I would pick up at the airport in Portland. Because it was from a Priceline bid it was prepaid. But the way that the pick-up went, if I had not been very careful I would have ended up paying for a much more expensive car. As it is I ended up with an extra charge of $13/day for a second driver. This company, Hertz, is no longer a company you can trust or rely on. If you have a Hertz reservation, be very, very careful about what they charge you for your car. And leave lots of time in your schedule for your car pick-up. Their customer service is slim to none and it can take an hour or more to get your car unless you are a Gold Card member.

I rented a car in Amsterdam Netherlands. Didn't know that my drop off airport was wrongly entered to VIENNA AIRPORT instead of AMSTERDAM. So long story short, they charged me 400 EURO for airport transfer fee after I drop off my car in Amsterdam airport. I had been trying to get that money back for 3 weeks now. No phone call, no email... This is horrible customer service. I will stay away from them!

I rented a car from Hertz in Italy on April 19 for four days. I have no complaints about the car. When I picked up the car in Rome, I was told the insurance I had paid for with the rental was essentially worthless and that to have any real protection I needed to buy the additional coverage for 30 euros per day. I knew better than to fall for the collision damage waiver scheme, but due to the urgency of the pitch, I did. My agreed cost for the rental, which I pre-paid, was $246.14. The extra amount Hertz charged to my credit card was $255.61, which more than doubled the cost. Part of that charge was for an additional day's rental. I was about an hour late getting to the drop-off location in Florence because the initial rental agreement had a different drop-off location than the document I got in Rome.

I realize most people bother writing here just to ** and moan, most sound fake and made up. That's why I never bother leaving reviews cuz I hate complaining. But I wanted to take the time now and tell you guys (Hertz) that you managed to totally surpass my expectations on my last rental during my business trip to Boston. The new car rental building in Logan Airport is awesome and it seems the employees take pride in that.

I rented a car in Memphis, TN. The car kept stopping on me out town. I returned the car and was advised they were going to send to the car to the shop. A month later they started call my son's phone who is 16 years old. This was not the primary number that was listed, saying I stole the car. My son provide the employee my number and she continue to call until the next day. At this point the employee sent a text saying they had me on camera stealing the car that I turned in a month prior with a recipient. I contacted the district manager who assured me he would take care of it. He advise me he was going make area manager aware that didn't happen. I had to contact the BBB to get an answer.

My first and last experience with Hertz was at the Denver airport. The agent was friendly enough but guided me to a new program that involved talking on a screen to another agent for the actual booking. I stated I just wanted to rent the car, no extras. I felt I was being upsold and pressured (borderline a scam) to insurance coverages, intimidating consequences if not covered by the proposed insurance, prepayment of the gas that I said from the onset of booking I did not want. I chose none as I always do when renting a car. Also, other car companies give you a choice of cars to rent without being a premium member; Hertz does not.

We are on vacation, flew into LAX, California today, 9/16/2014. We have a reservation and so far are waiting over two hours for our car! We have a baby with us and luggage, baby stuff for a week. We are not mobile enough to take our business elsewhere. There are no cars here. Keeeeep on taking reservations.

My husband and I rented a mid-sized car from Hertz at Dulles Airport this past weekend. There was a very long line with one VERY unsatisfied customer complaining bitterly about an upgrade he was overcharged for. This held the long line of us, who were waiting for our rental cars, for an unreasonably long time. I saw 4 people behind the desk, but only 2 seemed to be dealing with customers. The 2 who were working did seem polite, but very rushed. The good spot in this, I thought, was that there was a big sign saying that Hertz cars were now all non-smoking cars...Hooray!

My experience with Hertz was probably the worst I have ever experienced from a global travel brand. We arrived to pick up our prepaid rental vehicle at the Hertz location in the train station in Rome (Termini). There was one representative and a huge queue of customers all in the same predicament. It took the representative over 22 minutes to handle each customer. He was typing with one finger. After 2 hours and 20 minutes, we were finally called. The customers in line, unable to deal with heavy luggage, had all placed their bags against a wall. We did too since it was impossible to have them in line with us for that period of time.

I rented a car from Hertz through Hotwire over the Labor Day weekend. On the way home I was hit by a teenage driver who crossed the center line around a curve. The non-insured driver was cited. The Hertz car was non-drivable and was towed to a tow yard. I had both enough liability and non-insured motorist coverage for the damage. Immediately when I returned home (Sunday) I did the following: 1) I alerted Hertz via the 800 number about the accident. 2) I alerted my insurance company.

I rented a car for three weeks from HERTZ CANADA; Car Pickup on July 29 and Return on August 19th at Gatwick Airport; LONDON, UK. I returned the vehicle on August 19, at 8:00 am with a full fuel tank. I filled the tank the first time at Headington (August 17, 2014 in the evening, £41.7), then I parked the car until August 19 morning. On August 19, arriving at Gatwick airport, I filled the tank twice around 7:30 AM for a total of £8,68 (twice to be sure that the tank is fully full, bills 1, 2 and 3). The officer (woman) who did the car inspection confirmed that the tank is full. I told to her that the fuel option on the rental record is checked accepted but I put have the tank full. She told me to not worry about this, any extra charge will be refunded on my Visa card. So after having spending £72 to fully fill the tank to avoid extra fares; I was surprise to see the the amount of £72 charged on my Visa card, 20 days later, by Hertz Middlesex (UK). Another thing about the Fuel Option in the rental record, the agent who made the record at Gatwick airport tried to sell me this option under pressure and explained that Hertz will fill the tank only if necessary and will charge me the difference.

I was involved in a car accident and needed to rent a car, so I decided to rent from Hertz. The first car they gave me was a 2014 Nissan Maxima with over 50,000 miles on it. On my way home I realized they gave a car that was on E. I called back and they actually argued with me saying that I was the one that used all the gas. I live 5 minutes away and the car was in my possession for 15 minutes. When I exchanged the car the next car broke down on my way to work. They told me I could return the car but I will need to fill it up. Do not go with is company.

Beware of Hertz Rental at Dublin airport Ireland. Booked a car in May 2014 and was quoted $441.00 for 13 days. Given a reference number which I accessed while talking with the rep from their 1-800 number and questioned a charge of an additional $549.00 for insurance. She assured me that the charge was a yearly amount and was prorated for my 13 days and the $441.00 was all I would pay. I, stupidly, did not print out the reference number page or ask for an email confirmation.

I was mislead by the sales person about the Fuel Purchase plan and was charged way more than what I was told. I had a reservation to rent a car from Hertz location in Elizabethtown, KY. First of all, my car was unavailable and I had to wait close to an hour for them to prep my car and refuel it. I dealt with it without complaining. The sales lady offered me the fuel purchase plan. I confirmed with her that I will be charged at $3.22/gal only for the fuel I used. Not a full tank of fuel. So I returned my rental at Louisville International Airport and I get charged $58.76. I have pictures from the car instrument gauge showing how much I used. How is this possible?

Dealing with Hertz Claims and damage adjusters has been nothing short of a nightmare. It's taken over a month for them to review and sort out a file claim for a Hertz driver with full coverage that hit me - even after I was found 0% at fault. The office in Park Ridge, NJ is horrible. After numerous calls and requests for updates, nothing has happened and it's a constant struggle. I will never rent from hertz and hope to never have to deal with them again.

In June 2014 we hired a car from Hertz London office, returning the car in good condition in July 2014 then flying to the USA. While in the USA I checked my credit card charges and found I had been charged by Hertz 107 pounds for a congestion charge while driving out of their London shop when we picked up the car. I since have been charged by Hertz again for the same thing when I returned the car to their London shop another 107 pounds.

My husband and I recently reserved a car from Hertz and when we tried to pick it up, we were told that there were no cars available. It was almost closing time on Saturday so there were no other places open that we could get to in time. The worst part is that there were 7 other customers that left without cars also - all of them had reservation confirmation numbers. The employees just said that they didn't have any cars and took no responsibility for the problem. I contacted Hertz Company at that time and again later, and they told me they would look into it and get back to me, but I have yet to hear anything from them. I overheard one lady that day say that this was the second time they had done that to her. Well, it won't happen to us again because we will never use Hertz again unless someone convinces me that they actually care or take responsibility for their mistakes.

I reserved my car with Hertz at the same time I booked our airfare to Orlando for vacation. I put that my husband and I both would be the drivers. I paid with our joint debit account Visa card. When we arrived in Orlando to pick up the prepaid car, I was told since the (Discover) credit card we chose to take for vacation was not in MY name but my husband's we could NOT use this card. I didn't have enough money in my regular checking account on debit to cover the deposit and they refused to write up the contract in my husband's name because I reserved it with a third party company who did NOT put my husband's name in as the Primary and cardholder.

We rented a car from Hertz in Seattle and returned the car in perfect condition to the Vancouver, British Columbia Airport, as previously agreed with Hertz, 10 days later. We then flew back to New York. Since then, we have been getting daily automated phone calls from Hertz alleging that the car was not returned, threatening legal action and not leaving a possible contact number. We have called multiple phone numbers at Hertz, including the Vancouver office. We have encountered only automated voices, or people who took no responsibility, did not give us their name or location, failed to connect us to a supervisor and of course failed to solve the problem. We continue to get these nasty automated calls. What to do? The ugly side of corporate anonymous business.

Please save yourself the agony and run as far away from this rental company as you can! I am soon to be an ex gold card member, as this company has the worst customer service I have ever experienced in my life. It would take a book to get through my saga on how inept hertz is, but I will try to keep it short (and this was from just one rental experience).

Hertz gave me the OPTION of returning the car empty and be charged for a full tank of gas, or return the car gas tank "full" and be charged nothing for gas. I returned the car with a full tank and told the Hertz attendant. When I reviewed my charges the next day, I saw that I had been charged for a full tank of gas -- which they call a FPO charge. I guess this is a standard misleading policy as Hertz has a specific "gas issue" number to push when calling. And the Hertz representative was anything but polite. My wife and I have been Hertz Gold Club Members for many years using our Platinum American Express Card for charges. We will never use Hertz again.

Went to Hertz to pick up a rental on 9/3/2014. When I got there, the place was packed and such a small place. I proceeded to get in line. I notice that only two employees were working and yet they had four desks with computers that were not being used, yet many employees were there some to clean cars, some to move car, etc... Anyway, the manager is sitting in his office where you can clearly see he's doing nothing and not come out to help. In the meantime, a woman is waiting so long for a car that she misses her appt. because of this behavior. She began to explain to me how she had been there 45 min earlier and was told her car would be ready in 15 min, but she told the employee she would give her 25 min to get it ready, yet when she got back, still no car.

My fiancé and I rented a car during our trip to San Francisco from Hertz at SFO. They were out of the cars that we had paid for, so we ended up getting a much nicer car at the same rate. The car was very nice, clean and reliable. We had no issues until after we returned the car. My fiancé flew out earlier in the day than I, and returned the car in the morning when he departed. My flight wasn't until 7:30 at night and around 11:30 I realized I had left my license and debit card in a compartment in the center console. I immediately started trying to call the rental location in hopes that the car had not yet been rented out, and I could retrieve my very important belongings.

Customers of Hertz Rental a car be wary of fueling up your rental car to full before return of vehicle. I had only $20 cash on me so when I fuel up the rental car by the airport before return it was about 95% full. Because the car was not returned completely filled with fuel I was charged additional $75.00 for gas. I could not believe this and was very mad. I even told the check in lady that I will go back to the gas station and fill in ($10 most) using my credit card but she would not let me as the bill was issued and contract closed. That was the most expensive tank of gas I ever purchased.

It is two months since I lodged a complaint with Hertz and not hearing back from them I now write this so that others can become aware of the dubious business practices of this company. Through my travel agent I booked two rental cars with Hertz in Ireland. Car number 1 was a 3 day rental to be picked up at Shannon Airport, Ireland and dropped off at the Cork Airport, Ireland. According to the travel agent there was to be no drop fee and the cost was US$168, this included insurance. The US$168 was paid to my travel agent here in the US. When I went to the Hertz counter at the Shannon airport to pick up the car, I presented the coupons issued to me by my travel agent and in turn was asked for my credit card which I unwittingly handed over. Next I am presented with an invoice to sign for added insurance and a one way drop fee. The charge was in Euros and then the amount was converted to US$s at this point of sale using an arbitrary exchange rate plus a conversion charge of 2.75%! This calculated to be an added charge of US$257.41.

Hertz company took £1000 from my bank account, leaving me in the red and without funds for a week. They said they didn't take money out but had an "earmark" it, which has the same effect. I told them there was not enough in the account, but they ignored that. I trusted what they said and they lied about what they were doing and took my money for their own purposes. I didn't realize what they were doing and was left stranded in the middle of London with no way to get home as my bank card wouldn't work... Have spoken to the company 3 times, but they could go nothing. Policy kicks in... Spoke to my bank, who were actually supportive and offered to cover the overdraft fees. I cannot believe this happens. I was fleeced by my own country people! Business acumen has just been redefined...

Even though I was in an accident and my insurance company is paying for the rental of a vehicle, Hertz won't rent to them because I don't have a credit card.

I rent a Hertz car just to go to a very special NFL to see the Titans and the Vikings. I was born and raised in Minnesota and now live in Tennessee, so I never get to see them play (wrong division). I got almost there and on the and it starts to rain and the wipers go but they're not touching the window (the heck). So I had to stop and wait for the rain to stop. I missed seeing my friends and their son. He plays for the Vikings (Adam Theilen) but I did get to see the Vikings win. But I had to sit by myself and missed out on everything. I am so disappointed and hurt! Thanks HERTZ!!!

I rented car from hertz at the Miami airport and had my infant daughter and wife with me. To make a long story short, I was staying in a gated community and I parked in a area which I was told I can park and the next morning it got towed. I went straight to the airport and talked to management there and they could not help me. The only lady that could was not there and was going to be back the next day. So I called her for the next 2 days and she (mayalei) never returned my calls. So on the third day I had to call 17 times in a row till she finally picked up. The rent a car company is the only one who can get the car if it is towed. So I was without a car for nearly 4 days till I was able to get another car. All at my expense while it sat in the tow yard till they decided to go and get it. Very Very Very poor customer service. Nobody wanted to help. I would never rent a car here even if it was for free. Horrible!! They ruined almost 4 days of my vacation.

I reserved a Hertz vehicle through Hotwire for $15.00 a day in Dallas, TX on July 2, 2014. When I arrived at the Hertz car rental to retrieve the vehicle, the Hertz computer system changed my rate to $26.83 a day. After bringing this to the agent's attention, he made the changes to reflect what I had reserved with Hotwire. Upon return of the vehicle at 4 a.m. on July 8th (the time of morning I return all of my vehicles when renting in Dallas, TX), the rate had changed from $15 back to $26.83. In addition to the increase for the daily rental, the extra day charge went from $30.00 a day to $53.00.

I used your company's services this weekend. I would like to start by saying that trying to communicate my frustrations and resolve this situation has been one of the worst experiences that I have had lately. My first issue is with the location at 225 s. Canal in Chicago, Illinois. The hertz associate that handled my reservation was rude, dismissive, and blatantly ignored me. She took personal phone calls and planned her lunch as opposed to assisting me. She neglected to add an additional day to my reservation when I asked her to, and I had to handle this myself.

I did not call Hertz to extend my car and they charged me an additional $1000. When I called to discuss, the customer service representative was rude and would not even consider reversing or adjusting my bill. They obviously do not care about future business and all I can say is "Renter Beware". I will never ever rent from Hertz or any of their affiliated companies again. I did not have this problem with Enterprise. They were obstinate and have just lost thousands of dollars from me for future rentals as well as rentals from our company. NEVER AGAIN!!!

Today I placed a call with Hertz's long-term rental department for a 3-month term. They quoted me a price of about $1,000.00 for the 3 months and they set up a pick up time at the Hertz rental location on Midway Rd in Addison, TX. When I arrived at the rental location, they quoted me a price of a little over $1,700.00. I tried calling the long-term rental # but they had already closed for the evening. I find this a despicable practice especially if you're stuck without an option (like being dropped off by a cab after setting up the deal over the phone). Fortunately for me, I could drive away.... Goodbye Hertz.... Oh yeah... I recorded the phone call and conversation I had with the rep at the rental location......AWKWARD.

I never authorized them to charge $33 to my credit card for Plate Pass. I have my own SunPass I use in Central Florida. I even went through cash lane to avoid using Plate Pass. This is robbery and a scam. We'll NEVER use Hertz again. It's been a month and no one has returned my emails or dealt with my complaints or taken me seriously. They tell you call Plate Pass then Plate Pass tells you to go their website. Go to Plate Pass to get a refund. That's a joke. Nothing gets done. Do Not Use Hertz.

Had always heard that Hertz was the Number 1 Car Company: obviously an urban myth. 5 months ago, I had prepaid for a car for 10 days at the Philadelphia International Airport Hertz and they did not have a car, telling me that I would have to wait up to 24 hours to get one. This was after waiting 2 hrs in a line just to see a clerk. All of the customers were so angry, that all of the clerks just abandoned the office; not one Hertz employee was present. I then went to Avis and rented a car from them in 10 minutes, at lesser cost. It took me three months to get my money back from Hertz.

I rented a car in buffalo NY paid in advance. When I arrived I was informed they did not have a car for me and I would have to wait till they got on ready. 45 minutes later I was forced to pay for an upgrade so I could leave the airport because they didn't know when they would have a car for me. I should not have to pay for their mistake. The car should have been ready when I got there - it had been reserved in advance.

I was in a car accident and Hertz was to bring me a vehicle. They were over 2 hours late for drop off, and then they advised I only had a week to use the vehicle without a charge. Well a week isn't really enough time to get everything settled and get the insurance check, so we went around and around with that issue. They ended up letting me keep the car until the end of the month. I had advised them that they would have to pick it up. They said that wouldn't be an issue. They never showed up. I received a nasty voicemail and multiple text messages from the 'Overdue Department' 14 days after THEY were to pick it up.

Rented a car from hertz Redding downtown location on 16th street on August 15th 2014. I was flying from toronto to Sacramento and then driving to redding. I was told by the rep that I will get a shuttle from airport to the downtown location. On landing I inquired about the shuttle. Was told no shuttle service from the airport. It was 5 pm in the eve. I was anxious to reach Redding before dark. Took a cab to the hertz downtown location. It was very frustrating and as a result reached Redding after dark. Got a lil lost too. Not happy. I would appreciate a response ASAP.

I rented from Hertz to go out of town to visit family. I paid upfront for the car online to receive a discount. When I went to pick up the car, the man gave me the keys and sent me on my way, not mentioning a $200 deposit. That was not the problem. The problem is the day I had selected to return the car, the location I picked my car up from was not even open. I called customer care and was advised I could not return the car at another location. I took the car back the very next day, full. The woman told me the $200 deposit would release at midnight. It did not. I was charged an additional $112+.

I was rear-ended back in January and when I put car in shop, they contacted Hertz and set up rental car. Months later, I got a bill for 78 dollars and was told by my attorney, even though I wasn't at fault and could recover funds later in settlement. I contacted Hertz and told them to go ahead and draft the funds and gave them my debit card number to do so. A month later, I received a bill from Hertz for $313.00. I contacted my insurance company and they said to send to them and they would take care of it. I sent the bill onto my insurance and didn't give it another thought.

I rented an economy size car from August 7 - 11, 2014 from the Philadelphia airport. I did so online with priceline and paid $7 a day which totaled $94.24 which was prepaid. I get to Hertz at about 10am to wait in line for 45 minutes because there was only one person working the counter and she was trying to work the counter and kiosks. When it was my turn, I explained to the woman that I would be probably 2 hours later returning the vehicle and asked if that would be a problem. She told me "as long as it is not after 3 you should be fine and worst case scenario you will be charged what you are paying for an additional day plus taxes". I was fine with that, so we proceeded to check out and all was well after placing the $200 hold on my card.

Unfortunately for me, my insurance company uses Hertz Rental Car. My luck is that the Studio City branch is closest to me. I say, unfortunately, because the customer service in this location has much to work on. I was attempting to rent a car with Josh, who was actually very nice, however, ** (avoid getting him as your agent is my recommendation) made my experience a nightmare. He was absolutely no help, was arrogant in nature, and worst of all made no attempt to resolve the issue I was having. Even more annoying is that I am now stuck without a car till tomorrow, thanks to his negligent attitude!

On July 11, 2014 I reserved an intermediate car online for 10 days which said Toyota Corolla or equivalent. I went to pick up the car & ended up with a Nissan Versa which had no room to load everything we were taking on vacation but I had to make it work because that's the only car they had & we were leaving that night. I was told that it's corporate's fault that the car I thought I was getting wasn't there because corporate makes the reservations online but don't make sure the locations have those cars for the customers when they show up to pick up the rentals & their employees also agreed that Versa was not equivalent to what I reserved. I was told I could go to any Hertz location to swap the car for what I had reserved.

I rented a car from Firefly Car Rental online. It is located at the Orlando Airport and I did notice that it was right next to the Hertz Car Rental and wondered if it was, indeed, a Hertz affiliate. Maybe not, but as I read other stories regarding the Hertz Car Rental Plate Pass ripoff reports, Firefly Car Rental has done the same to me, as like Hertz. I checked my American Express card statement and saw two charges on my account for PlatePass Firefly To Scottsdale AZ American Traffic Solution Toll & Bridge Fee. I knew we had paid all tolls since we had to stop at the manned toll booths to pay when driving to Miami from Orlando. Therefore, I wondered what the charge was for and tried to get it resolved by the credit card company, but no luck. It appears that Plate Pass, doing business as American Traffic Solution is tied up with the car rental companies like an enforcement office of the sheriff or police department that issues citations for ignoring road laws.

I booked a car online, arrived at the Hertz desk to collect the car but they had no record of such. I received no email confirmation of the booking (via Ryanair), searched several times back on the website, on emails etc. NO confirmation, no reservation number, etc. Thus I had just my Ryanair boarding pass to confirm my name along with relevant driving documents. One is charged for what appears to be 'no show', but they are responsible for 'no show' and ruined our holiday. DON'T book any vehicle from Hertz, their administration is greatly lacking, and are effectively 'thieves'!

I got recommended reviews from AAA, after I got my car stolen and recovered. Spent over an hour and 40 minutes in Fairfield North Texas Street California at Hertz. Never finished getting a vehicle to rent through AAA that day..that was on a Friday. Saturday, I called ahead of time and asked to rent a vehicle, even a specific vehicle on the interest I was going to look on purchasing this vehicle type. Over the phone, I was told I could if it was there. It was. I waited again 50 minutes line. There is one person behind the counter. The phone never stopped ringing. He helped answered every question over the phone and left us standing in line same as the day before. Finally it's my turn and I was told what I was going to rent, not the vehicle I wanted. Bad service, bad service, bad service. So I spent almost 3 hours or over 3 hours to get a vehicle and I spent whatever they charged my insurance to get the vehicle I got stuck with. How's that for a bad, crappy, long, drawn out service?

I went for a business trip to Europe and rented a car from Sixt as usual (I am a frequent traveler) to be returned on the 13th as I intended to fly back home same day but for urgent matter I had to stay for another day but Sixt didn't have any available cars. So I searched the internet and found a good deal at Hertz and since the hotel is in the airport I decided to reserve the car from the office at terminal 1 (beside the hotel). I went to Hertz to try them for the first time and it was a great mistake. 11:50AM I met **, your agent at the office (CDG Terminal 1 Airport FRANCE) and asked him about the rate to rent economy car for 1 day and I requested to have extra 30 mins as an exception. He approved and gave me the exception to have this 30 mins and gave me the rate.

After I spent more than 500 AUD for more than a week renting cars from Hertz, I received an administration fee (fine) of 35 AUD (equal or more as a full day rental) because of a speeding violation (which I paid to the traffic police). This company does not make money from renting cars; it makes from selling you 4 different kinds of insurance at rates 4-5 times higher than they really cost, of selling you prepaid fuel (which is impossible to spend it all) and all kinds of expensive add-ons (GPS, baby seats). I am sure that they are very happy if you have an accident, because they make money on it too. When you rent a car (before actually) go online and buy yourself an insurance for a rental vehicle (or for your trip, including rental) from an insurance company; it costs 4-5 times less than at the car rental company and it provides you with similar cover. Never rent from Hertz again.

I rented a van from hertz of lynnwood wa for a week. When I started driving the van it shows on the odometer "oil change". So I’m curious. I personally open the hood and I was shocked!! The engine is so dirty.. So pull out the oil dip stick and the oil was totally black!! So I called them and tell them I'm willing to change the oil and refund the cost and they say not guarantee that I will get a refund. That suck. I just don't want to be stranded in the road because of that.. So I still do it for the sake of my vacation trip.. I will never recommend this Hertz rental to anyone especially the hertz people from Lynnwood washington..

I have been waiting now for nearly 3 months for Hertz to compensate me for an accident involving one of their rental customers who was "at fault". The Hertz rental customer "tail ended" me at a stop light 3 months ago. The first 2 months, I never spoke to the claims person who handled it, only receiving one "call back" with a voicemail. I finally had to report this lack of responsibility to (I believe) someone in corporate. The accident was in May, and it is now August. Yet still, I have received no compensation for the damages to my car. Has anyone else received this type of treatment? Will I ever get paid? Cause I'm still waiting....

Hertz has been going downhill with their customer service care and reservation personnel fast. First, all reservation calls go straight to the Philippines! Broken English and miscommunication is what you get for your money! I have been a Gold member for years and am just disgusted with the way I have been treated and spoken to by their "customer care management team". Not only did the Philippines representative over charge me, but then to boot, no one in the entire Hertz company can help me. From what they say, my reservation cannot be changed or corrected by anyone in the Hertz consumer affairs, or in any dept. for that manner which by the way is another joke! After many hours and transferred calls, I ended up in the same position: Over charged and completely frustrated! And get this, when I spoke with their customer care management, she spoke to me in a tone like I was begging for something free! Thanks Hertz for nothing!

I got a Car for Business trip. When I got the Car, it was Dirty. Stains all over Car. Kept it for a Week. Had serious Issues with Billing. I get the Final Bill, they Charged me $100 for Cleaning. He said the Car did Smell of Cigarettes. I don't smoke. This is a Bad way to do Business for a Huge Company. After I got the Receipt they said they would look into it and Nothing. This is Ridiculous. For the Price I Paid for the Car, get a Dirty Car and Pay Full Price. It was Just Nasty and No other Cars to choose from at All.

I received a vehicle on Monday 8/4/2012 and at first, I was content. Cute little Nissan Sentra. Now I can not tell you the vehicle is good or not, but I can not recommend the vehicle either due to very poor care taken of the vehicle. The brakes SHAKE when pressed to slowly stop. You have to SLAM on the breaks to avoid the shaking. In the rain, don't even bother using the windshield wipers because it smears and your vision is even worse. Slipping and sliding around on the road really makes me feel safe as well.

Rented a van from Hertz at the Atlanta, Ga. airport on July 18, 2014 going on a family trip going to Warner Robbins, Ga. We rented a van at approximately 2 p.m. that afternoon at the airport. We proceeded to drive on the highway en route to our destination. We began hearing a noise similar to having a flat tire. We pulled off on Exit 46 into the nearest gas station. When exiting the vehicle, we looked around the vehicle only to notice on the right of the passenger side one of the tires only had one lug/nut and it was nearly off of the tire!! Naturally, we were angry at the fact they would rent this vehicle and secondly, we were counting our blessings realizing this could have been a tragic situation had we not stopped to check things out.

I rented a vehicle from them and turned it in back on July 27, 2014. Deposit refunds are supposed to take up to a week. It has now been two weeks and I have yet to be refunded my deposit after speaking to 2 separate customer service individuals who informed me it would be completed in 2-3 days (that was over a week ago). Customer service was less than helpful.

I bought a vacation package thru Orbitz that included airfare, hotel, and car rental. However when I rented the car at LAX, Hertz charged my account $177 for a 3-day rental for a dirty stinky Chevy Malibu with 40k miles. When I called Orbitz to complain that I already paid for the car rental when I paid for the vacation package, they conferenced Hertz customer service agent who refused to refund my credit card. I think it's a scam. I will never use Hertz or Orbitz.

After renting every week for six months last year, I was denied rental privileges two weeks ago. I had to find this out when I was humiliated at BWI Airport in Baltimore, Maryland. I have a Business Rewards account with Hertz and I am a Gold Plus member. I accumulated two weeks of free days that now I cannot use. The reason? My credit score. Now, I can understand this if Hertz was telling the truth. My credit score improved from last year and I have no charge cards. I used a debit/credit card last year that was Visa at another bank. Now I have a MasterCard debit/credit card at a highly reputable bank.

The customer service left much to be desired from the very beginning. I got a call that I would need to pick up at a different location on the initial rental due to a staffing/delivery issue. In all honestly, these kinds of issues should be kept behind the scenes. When I picked up the van, I paid the $32 for gas so that I wouldn't have to fill up if I wasn't able to get to the gas station. When I got the van, it had 1/2 a tank of gas and so when I returned it, I made sure it had a 1/2 a tank. I was still charged the $32.

I have rented from Hertz in numerous locations throughout the eastern half of the US. Usually get good vehicles & don't have a problem. Well fast forward 10 rentals to July 2014. My car is hit by an idiot that speaks no English, can’t read road signs & so on. So my insurance company chose Hertz. Since I had good experiences with Hertz in the past I said fine. I go check out the rental car with no problem. I'm driving around for a wk or so. On the 8th day I get an angry voicemail to call some guy "**". Since I checked car out over a weekend my ins agent was closed so the "Loss Damage Waiver" (which is optional to begin with) didn't get added. So what I usually decline it anyway. This guy continued to act like the rental car personally belonged to him!

I recently had a horrible experience w/ Hertz @ LAX location - July 19, 2014. I made arrangements over the phone, July 13. Operator took my info, gave me a good rate. I was traveling to LA to take care of a sick relative and had mentioned that my nephew worked for Hertz. She set everything up according to what she said was the family rate, 12.99 for the two-day weekend, 24.99 for the next two days, but if I need it for the week it would be $292.

Rented Hertz car and was send to a location that did not exist anymore. That location has been another rental car company for a long time and of course my car was not there and I ended up having to rent a car in that location from Enterprise for 80 dollars a day. After I called them was even worse some customer care really did not care, and after 1 hr on the phone I talk to a supervisor? Which did care less and was implying that he "did not understand why I was saying that this Hertz location did not exist when it did exist in his computer?? (This is supposed to be a supervisor) And I explain to him slowly that I was in front of the location and the desk person told me it used to be Hertz years ago and now was Enterprise. 2 more people were there to pick cars from Hertz!!! Never again. I’m putting a complaint in the BBB Monday morning.

I booked a Hertz reservation through AAA website. In the process, I was asked and gave my Hertz Gold # 1 membership number. After booking the reservation, I called Hertz on the phone just to confirm that I did indeed have a reservation. All was good until I showed up at BWI Airport in Maryland. When I arrived, my name was not on the big board, so I got on line to find out what happened.

This was the first time we used Hertz. Enterprise is far more superior in every aspect. The car looked like it was 20 years old and it was a 2013. Scratches, dents and body work needed to be done. The car was filthy inside and out. I had to clean the front window because the washer fluid couldn't remove the bird droppings that were obviously baked on. The inside was thick with a mixture of cigarette smoke, pollen and smudges from previous drivers that tried to wipe the window clean with their hand. There was severe damage to the wheel, well that was not noted on the paper work.

Plate Pass - Same story... Hertz charged me $32 to cross the Golden Gate Bridge. Had the dimwits at the counter told us there were no cash lanes, we would have gone another way. We are used to EZ Pass. There are always cash lanes. I now continually bombard Mark P. Frissora, CEO of Hertz Holdings, with snotty letters asking for my $25 bucks back. I bet if he got a lot of similar letters, they would rethink this $$$$$$$$$ practice.

Hertz website has locations listed that are not there. I made a reservation online at the direction of my insurance company - they told me they contact Hertz and I could get a car there. I made a reservation at the location the insurance told me to - and the next day when I wanted to modify the reservation - it told me to phone a different location. Turns out the place where I had my reservation was gone. The guy who answered the phone from the other location just forwards the office phone to his cell and is never in the office - he always says "I 'm not near the computer" to check on anything or do anything for you. Long story short, they were never at the one location in my area nor do they answer the phone or help in anyway. They don't want your business and they don't care who knows, they don't care.

Probably the worst customer service at Orlando MCO that I have experienced ever. Rudest representative ever. After an hour wait in line, greeted, "are you here to cuss me out like everyone else"? Ridiculous.

The worst customer service ever!!!! I rented car in Gold service. They double rented my car to someone else, so when I arrived someone else's name was on sign, in my space number given to me in confirmation email on sign, and no car for me. I had to wait 40 minutes for a car. Then day before I was to return car, I get emailed a bill for a different car that was returned at Ft Lauderdale airport where I rented mine. But it is a car I did not ever have, I still have my rental car. I called billing department, waited 5 minutes on hold and then talked to Andrea who put me on hold again and I was disconnected. Then I called back, waited 5 minutes for an attendant again for the second time. This time I got Ed who was a total Idiot. He says I have to call the branch and he can't help me, yet this is the number listed on bill for billing inquiries. He says he is going to transfer the call to the Ft Lauderdale location where I would have to leave a message for help with my problem. Unbelievable!!

I hire automatic car for 10 days in UK to pick up in Morocco Fez July 2014. I paid £350 when I called Hertz the first time to hire the car. They make the booking and paid the money for automatic before pick up date. I found out they charge me twice on my credit card. I called them, they refund one payment. Not even an apology at all. Then I ask them to make sure it's automatic. They keep saying, 'No problem. When you get to Morocco, you will get automatic.' I even ask them to confirm it with Morocco branch and they say, yes it's been confirm.

My husband travels quite often and liked to use Hertz for his car rentals. However, after the last experience we will not be using them again. He reserved the vehicle online, as he always does, and put it to his credit card. A receipt was emailed showing a balance of $184.63 and it showed a discount of -283.03, so we paid the $184.63 as it showed the amount due and went on our way. When our credit card bill arrived it showed both the $184.63 and the $283.03 billed to our account. After calling several times to Hertz with the customer service people not being able to explain to us what the charge was and they just kept hanging up we disputed the charge with our credit card company.

They charge your card the amount owed plus $200.00 for deposit?? That's fine. Money is taken out till you return the car. That's fine. I drop it off, she charges my card again the amount owed and that hits my account also. They don't reverse the original charge and therefore screw my account up majorly. I need that money. Try to call and there is no one to talk to. They suck. I would never ever rent a car through them again! I've had rentals before and have never gone through this before. I am pretty pissed off!

Our family rented a van from Hertz GR airport for a trip to Yellowstone National Park on July 3rd. Two hours after we drove on the road, the orange light was on. We called Hertz tech service. They told us it was just low air on the tire(s) and suggested us to find a gas station to fill it up. It turned out it was not as easy as it sounds. Our first day trip was 12 hours drive. Due the tire issue, we wasted almost two more hours to deal with it by finding the station that has a good facilities to fill the air and measurement, and test which tire was the problem (right back tire). When we arrived Cody, Wyoming, the orange light was on again. We filled it and continued our trip into the Yellowstone National Park.

During July 2014, we rented a car from Hertz on St. Thomas, US VI at the airport. We returned the car on time and in the same condition we received it. The check-in and check-out experience was uneventful, and the people were very professional. The problem arises when we realize that I left our camera between the front seats of the car. Because of the time of arrival of our flight, I waited until the next day to contact Hertz. The "lost and found" section on their website does not even list the location, and instructs people to contact the location directly. I tried multiple times the following day and could not get anyone to answer the phone.

I rented an SUV from Hertz in Knoxville, Tennessee at the Tyson McGhee Airport. I was shocked that the SUV given to me were absolutely bald. 2 of the tires were completely bald in the back and the two tires in the front were in marginal condition. I took a picture of the bald tire and I hope I can upload it here in this consumer review forum. Anyone that wants a copy of this picture, contact me at ** and I will send it to you. I talked to customer service and they were snobby about it and not apologetic at all. I wasted an hour of my time because I had to be given another vehicle. I told them I will feel really bad if they rent out that same vehicle to some poor unsuspecting victim but one lady assured me that they will "ticket the car". I don’t really believe her because if they were even the least bit concerned then Hertz employees would NEVER have passed inspection for this car to be rented out. I am shocked and appalled.

We rented a car from Hertz on July 3 in Frankfurt and returned it on July 13 in Fussen, Germany. We choose Hertz as it was an international company and we felt we would receive good service from them. We had our hotel call the Hertz company in Fussen to ask about drop off. The gentleman told us to leave the vehicle at the hotel and he would pick it up. We thought this was great service and proceeded to top the car off with gas and clean out our items. We parked the car in the secure, underground garage and then caught our train to Munich. Upon arriving home, I received an invoice from Hertz that included a damage charge of 797.25Euro. When we left the vehicle, there was no damage and I can confirm that as I took pictures of the vehicle in the garage where we left it.

I have used many car hire companies over the years in the US, Europe, Asia and Australasia but Hertz have to be one of the worst. I have used Hertz in Australia and found them to be reasonable but more recently I used them in the UK as they were the most competitive on price but it seems that is just a ploy. I recently arranged a hire vehicle for 2 wks. in the UK and booked an estate car, Mondeo, Passat or similar. When I arrived they presented me with a Mercedes Saloon which I promptly refused as it would not accommodate all our luggage, hence why I ordered an estate car. I have been traveling with a family for 15 yrs now so I know what vehicle I need.

Flew into MN airport and had Hertz rental reservations. Stood in line with 25 other parties waiting to get a rental and 1 person working the counter. After 5 of these parties had been helped, the person working the counter just left leaving all of us standing there for 40 minutes wondering what was going on to be told by another Hertz person (car parker) that the person working the counter had left to work in another part of the airport. There was NOTHING said by the person working the counter to indicate that she was leaving. We were advised to go to the other side of the airport to get our rental which was about a mile to walk and a shuttle to take while juggling our luggage. We then stood in line again to get the rental. We did complain to the person working the desk and got no sympathy. I did call the 800 line 3 times and was cut off each time. It took over 2 1/2 hours to get our rental. HORRIBLE, HORRIBLE, HORRIBLE CUSTOMER SERVICE.

We rented a car in May for trip to Colorado Springs for my grandson's graduation. There is a toll road for a short distance between Denver and CS. The rental car came with an e-z pass and we were told it would be billed to our credit card. No mention of a surcharge was made. I just got a bill for $35.95 for the toll road. The normal charge is $3.50. That is a charge of 250% for the round trip. This is outrageous. And I have complained to them and I am trying to contact as many public forums as I can.

We are from Europe and travel nearly every year to the states. This time we decided to take a Hertz car as they have a good reputation in Europe. But Never again Hertz Rental Car at LAX Airport... We arrived at about midnight at LAX Airport and had to wait for about 30-40 minutes for the Hertz shuttle bus. In the meantime all the other shuttle buses (Avis, Alamo, etc.) passed 3-4 times while we were waiting. Then at Hertz station a crowd of about 10 people was waiting in front of the counters. At the counters 4 Hertz employees - two of them hanging in their chairs with clients at the counter, one employee 'just for decoration' and one who seemed to be more or less a little motivated to work. But the crowd didn't get smaller. The clients were just standing and waiting in the front of the counter. Don’t know what the employees did but it took them between 30-45 minutes for 1 client. And they were so unmotivated. Then two of them disappeared for a coffee break or whatever. After endless waiting we finally got our car. It took also about half an hour at the counter... Never again Hertz!!!!

When I prepay a car reservation it is because I am counting on that vehicle. My family and I had a reunion in Jacksonville and needed to drive from Miami which was at a minimum a six hour drive. Reservation was prepaid three weeks in advance.

This was the first time that I rent a car ever. I went on Hotwire since they have affordable prices. I added the insurance through Hotwire. My rental at Hertz was due at 3:30. When I showed up, they said I had to wait 45min. The Hertz rep said I needed $200.00 deposit because the insurance from Hotwire did not apply to them. Remember this is my first time renting a car so I didn't know and Hotwire didn't notify me of that.

The rental car office was so chaotic. The wait line for a RESERVED car was 1 1/2 hours. The length of each rental was long due to the agent's obligation to give the insistent, obnoxious long-winded SALES TALK re. upgrades, gas payment, coverage, etc, etc., etc. Our agent was soft spoken so hearing him was difficult due to the din behind us created by the long wait line. They couldn't accommodate the requested size of car and so surprise (!) we had to upgrade. Thus the cost was far beyond the $15 per day quoted cost when taxes. fees, etc. were added on.

We wish to bring an official complaint and claim compensation from Hertz for all the harassment they have caused us since December 14 and still continuing to do so. They have falsely claimed a payment from us for which we have already paid. The agreement details are as follows: Agreement number: **, Rental period: Sept 28, 2013 to Oct 10, 2013 for Five days. Total value of rental agreement: $246.20.

We booked a car online with Hertz for pick up on July 17th to be returned on the 22nd. Upon picking up the car we began our journey. Ten miles in we had a flat. I drove 44 miles out of my way to exchange the car, after I changed the flat. Picked up the new car, a Toyota Camry - was a great ride, arrived early in Tampa July 19th. Returned the car and they wanted to charge me full price. I asked to speak to a manager which I did. I was informed that customer support was closed (7pm EST), therefore no adjustment could be made. I have called three times to speak to customer care and the location of the rental (Washington DC). No one was able to help. Bottom line I got charged 718.00 for a two and a half day rental. Never again. Hertz has no customer care.

I had a reservation arrived and there were no cars and the agent could not even tell me when a car would be available after taking a 40 dollar cab to the Puyallup Wa Hertz office. This has happened to other people, do not rent from these people.

I rented a car in 2010 from Hertz. I went to NY City for a week. When I was in the Bronx, I parked in an area that had a Muni Meter. I paid for my parking but I placed the receipt upside down on the dash (I have used other Muni Metered parking and they have bar codes on either side of the receipt so that the meter maids can read it regardless of the orientation, not so with the NY meters). When I returned to the car, I had a $35 parking ticket. No problem there as I did pay. I contested the ticket thru the mail and received a notice that my case was scheduled for a later date.

I reserved a mid-size SUV in February of 2014 for a trip in July. The price I was quoted online was $354.17; in fact it says "Amount Due at Counter". I show up in Orlando to get the mid-size SUV, and am stuck waiting for 2 hours in line. When I finally get to the counter I hand over the reservation, my license, and my AAA card. They don't have my mid-size SUV. I'm forced to get either a mini-van (unacceptable) or go with the full-size SUV. I said fine, but I'm still only paying what I was quoted as this trip was done on a budget with my family. I was told that I wouldn't be able to do that and I was basically screwed. So what should have been a mid-size SUV that cost $354.17 ended up being a full-size costing $627.65. Their customer service was a complete joke, completely unwilling to do anything to make this right. I will never, NEVER go near anything Hertz has to offer again.

I had reservation. No car when I got there. Told me they only have a cheaper car but they can't do anything because I signed up thru Priceline. I was willing to upgrade but the girl at the counter - nothing available. I take the little car that I paid a lot for, go into the back lot where the cars are. There are hundreds of cars there. I found the girl at the counter very unfriendly or helpful. I would never rent from Hertz again.

My insurance company, Sterling, is contracted with Hertz to provide Sterling customers with a rental car if their car is being repaired through an insurance claim. I dropped my car off to the repair shop on July 14, 2014 at 10:00 am. A Hertz rental car was supposed to be sitting there waiting for me. As soon as I show up, the repair shop's secretary, Christy, informs me that Hertz is about an hour behind. Ok, I can wait an hour. Then an hour later, Hertz calls again. This time they're going to be another hour and a half late. So, Christy offers me the option of her taking me home and then Hertz would, pick me up and get me a car from my home. Sure, sounds reasonable. Ok.

We booked and paid for a reservation through Priceline.com that Hertz accepted for our trip to Las Vegas for our daughter's wedding. When we got to the airport, we took the shuttle to the rent-a-car center to get our car. Hertz manager told us, and many others, that they were out of cars and there was nothing they could do about it unless you were a gold member. I couldn't believe it! I even heard a Hertz agent talking on the phone behind the counter asking someone, "What part of we don't have any cars don't you understand?" I called Hertz customer service while at the airport and he said he would get us a car and to keep my phone line open so that he could call me back asap. We've been home a week now and Hertz still hasn't called us back.

Even after having confirmed reservation, vehicle was not available at rental location. My reservation # **. Hertz representative was rude to me. I paid $100 booking fees and got email saying your reservation is confirmed. Even after making reservation, I called Rental location after making reservation, One week before reservation, and a day before reservation and it was assured vehicle will be available but did not gave us and gave no reason for vehicle unavailability.

Because I did not fully understand what I was agreeing to pay for, I was scammed out of $700.00! I ended up being charged for the highest amount of insurance coverage Hertz offers to their customers and had NO idea that is what I was agreeing to when I signed the contract! The really painful part is the Manager, Joy, seemed to be so nice... I found out that she gets commissions/bonus by talking people, like me, into something they do not need! How is it possible that the insurance piece of my 2-week rental could be DOUBLE the actual rental itself? WHAT A SCAM!

We rented a full sized car for Las Vegas online. When we reach Vegas, representative offered up gradation to SUV for only 10 dollar for whole trip, so we took it. Later on I found out, I got billed twice on my 2 different credit card with up gradation fee of 20$/day total 96$. Called helpline service and no response. I would never rent Hertz car and I recommend everyone not to rent a car from Hertz also.

Rented a car weeks in advance and use pay now option. Well I didn't get a car 'coz they didn't have one available and didn't bother to call to notify me. Instead I get there and still tell me, leave me your phone number and we'll call you. In about 30 min, we should have a car for you.. Well they never called. I had to call them and they didn't answer. Couldn't get rental from other rentals being it was a holiday.. So had to postpone my travels. But yet, car is turned in 30 min late, they sure do charge you for another day!!! So pay now option don't mean anything to them!!! Never again will I ever rent from them!!!!

Regarding Hertz Car Confirmation Number, **: I am writing on behalf of your Hertz customer, Terrence **, who recently traveled from Dallas, TX to Phoenix, AZ on June 16th. Upon his arrival he checked in at Hertz and went to car location M-30 to pick up his rental car only to find an empty parking slot. He had to go back into the building to get another vehicle assigned to him (a white Mustang). From the Hertz lot, Mr. ** drove to Chandler, AZ for a two-day business trip, which proved to be miserable. The air conditioning in the car was not working properly. The temperature on June 16th and 17th was well into the triple digits while he was driving throughout the day and by the time he got to his destinations he was extremely uncomfortable to say the least. The next day, when he returned the car he told the Hertz associate about the air conditioning problem. The associate verified it was not working and put a note on the window to fix it.

Booked a car in UK from Hertz. Got to Holland. They wanted extra insurance cover for 35 Euro per day. This would cover me if I got involved in an accident. As I have over 11 years no claims bonus with our own car insurance we felt this extra was not necessary. Parked up in large disable bay and when I returned, the car bumper was scratch. We informed Hertz and were told to report it to the police and get a report of them. On arriving back at the airport to hand back the car, the staff was not interested in the report, and told me to try to recover the loss through my credit card company. Their charge was 701 euros. The hire cost 141 euros as I don't think this is the right advice. I've contact the Lloyds Bank Credit Card Company but Hertz have not replied. This has been going on since 4 June. A scratch to the bumper in Holland would not be unusual considering the amount of bikes being parked anywhere. As this scratch was only on the bumper, this was beyond my control. Is this a scam because Hertz having trouble with their accounts? Share prices are dropping. Please assist. Do not Go to this company.

I had the misfortune of renting a car from your company on July 7th through AAA of Southern California Travel. Although the rate was the same as other car rental companies, I chose Hertz because of its reputation for excellence. Hertz failed to live up to its reputation for excellence. Your corporate location was disappointing. It was less than professional. The lot looked like a used Gypsy car lot, and the entrance was not clearly marked. There wasn't parking for dropping off customers. The office appearance was acceptable but not great. The location seemed junky - its Westchester County NY, a very affluent county.

I rented a car through my company and the bill should be directed to the company, not personally to me. I kept getting those calls from Hertz asking me to pay my bill. Of course I tried to call customer service which was a total waste of time. After several trials and wasting over 30 minutes over the phone, I never got the chance to speak to a human being. I had to send them an email, which took them forever to respond to and it was completely unhelpful. I had to contact my company to deal with them since I was so fed up. I am so dissatisfied and I do NOT recommend Hertz to anybody.

We have been a loyal customer of Hertz for the last TWO years!! We have never had an issue with them, until this past Monday. I purchased the refuel option, only because it was $3.38/gallon instead of $3.68/gallon, which came out to $60.00 and that exact amount was authorized on my card. When I returned the car, I returned it with a quarter tank of gas, thus giving me a refund of $15 bringing my refuel charge amount down to $45, or so the rep at the rental location told me. For some odd reason, the amount was put under "miscellaneous adjustments". And under fuel there is an charge of $54. Where this $54 is coming from I have NO IDEA. Called both the location I rented the car from and their 800# and was told the $54 would be refunded.

I will never used Hertz ever again. They didn't state anywhere in the receipt that they were going to charge me an extra $200 deposit so thank God my niece lived in the area because I didn't have it so she helped me out by putting it on her card. I was over a thousand miles away from home, don't you think that information is something you should ahead of time? Second, you couldn't drop the car off before or after hours. The location I used don't have something as simple as a Dropbox. Third, they charged me an extra $95 for using someone else's credit card stating that there were two drivers. They failed to mention that when they were taking my niece's money. NEVER AGAIN will I rent from this company. They don't realize the more people they screw over, the faster they'll go out of business.

My rental was towed in the middle of an Interstate. I had my family of 5 including a baby, so lots of items were left behind because we could get them all right there and then. According to the officer too dangerous. I informed Hertz about the situation. I contact the airport Lincoln, Nebraska office. They promise me a called back when they would have the vehicle back in their possession so like that I could get my things. In which include electronics and random things. I think a month went by and nothing. Of course then my credit card get charge with all this fees for this and that but I don't get that courtesy call back.

There was a recent consumer report here in Europe advising people to check carefully when returning cars and to take a time stamped photo of the dashboard showing the fuel gauge. I never thought Hertz in UK would try this scam on, but I was hit with a GBP 100 fuel charge recently after I had returned the car full. I am still trying to get the money refunded. I had to send them a copy of the refueling bill. Silence since then. I wish I had taken a photo of the fuel gauge. So my advice to everyone is to do this with every company.

I had a prepaid reservation to pick up at Newark airport. The first car they offered me was old, dirty and scratched. They exchanged for an old, cleaner car without major scratches. When driving on the highway to Boston, it shimmied so bad I went to a local office and exchanged it for another car - old with large urine and coffee stains which smelled to high heaven, and which often shook violently when starting from a full stop. I wasted a day driving to Logan airport where, I was promised, I would be given a better car. This latest, fourth car, seems to run well, except for a very loud noise coming out of its rear axle at speeds higher than 25MPH.

I booked an automatic car online of a guaranteed price. When I went to pick up, they downgraded my car and without refund!!! I sent emails to both Hong Kong and global office. No one reply. I spent 2 hours more for just verifying the booking. They charged me 57 euros higher by changing the car from automatic to manual in first place. We have no choice and need to go to Florence. They promised offer us for free full fuel about the compensation. So, we just accepted. However, when we returned the car. What a ridiculous they sent us the receipt for almost 300 euros without any explanations. We spent one more hour to go back to revise my bill. They even give many excuses to charge me higher. First is not full fuel, second is exceed return time!!!!! I was really disappointed, annoyed and angry about this company! Main point is, you cannot complain because they don't reply!!! We spent total 3 hours for having our right just not being charged double. Still no any apologize or reply email from HERTZ!!!

I had a prepaid car with Hertz rentals for $175.70 and when I was there, they told me a price of $220.99. I was in a hurry and paid it. When I looked it up on my laptop they had taken the prepaid deposit of $137.70. That was back in Jun 17, 2014. Called three times - still waiting for my money back. Still don't know why they switched me to a more expensive rate and they had no answers for me.

I recently picked up a rental car from Philadelphia Airport. Upon picking up the car, I showed the woman at the front desk free rental day coupons. I was told that I could use them but I would have to hang on to them and turn the coupons in when I returned the car. The woman said that the rental agency would need proof that I had the coupons so she could not apply them when picking up the car. Upon returning the car 2 days later I was told that the coupons could only be applied when booking the rental or when picking up the car. I explained that I was told by the woman at the pick up desk that I had to turn in the coupons upon returning the car. The woman I spoke with at the return desk called her manager (**) who then tried to call the desk where we picked up the car with "no answer."

I prepaid a van rental from Hertz (Cardiff Branch, Bessemer Road), 11 days before the pick-up date. This was confirmed by Hertz and the money was taken from my account. 3 days before the pick-up date, I received an e-mail from Hertz: Hello! We see you'll be visiting us soon. Your Reservation Details: Pick-up Location: Bessemer Road, Cardiff, CF11 8BA. Pick-up Date Fri, Jul 04, 2014 at 02:00 PM. Fine so far, but less than 24 hr before the time, I received another e-mail from Hertz: We've cancelled your reservation. Please retain cancellation number ** for your records. We hope you've had an enjoyable Hertz.com experience. Please let us know if we can do anything else for you today.

I hired a car from HERTZ from London Airport after a 23 hour flight from Melbourne. The car was dirty inside and out with numerous scratches and bumps. It had done more than 31000 kilometers. It was raining and I was tired so I accepted the car as it was. I returned the car in two weeks and was told that I had to pay for a 5cm scratch on a plastic bumper. I protested but was met with rudeness and indifference. I was charged nearly a thousand Aus dollars.

I booked via internet a van from Hertz - collecting it from Cardiff and returning to Glasgow Airport. The van was hired to clear my recently deceased mother's house and deliver the contents to my own home. I rented the van to coincide with the end of a holiday I was having in England. All was booked and looking good. Then I received an email saying the booking was cancelled two days before I was due to collect the van. I was dismayed as I had not cancelled the van.

On June 7, I rented a car from Hertz (through Auto Europe) in Milan, Italy. The car was only 3/4 full (of course) when I picked it up, but I couldn't find anyone to fill it up so I left. The car was well used, with 50,000 kilometers (30,000 miles) on it. I topped it off at the first highway gas station, putting in 10 liters (about 2.5 gallons) of unleaded fuel. Thirty-four hours later, it broke down on me and Hertz had it towed and made me wait 17 hours for a replacement rental car. When I returned that replacement car at the end of the week, they told me they were charging me $940 because I had put the wrong fuel in the first car! I told them I had photos (which I do) of the car showing there were no labels specifying another type of fuel. They didn't care. I asked them what type of fuel it was supposed to get. The agent said she didn't know but I had used the wrong one. When I asked for proof the repair had been done, she said no. When I refused to sign the new charge, she said, "No problem. We will charge it anyway and you can dispute it through your credit card company." That's what I'm in the process of doing, and it looks bad for me. Hertz is just coming up with new ways to rip us off.

I hired a car from Hertz Edinburgh Airport on 1 June 2014 and returned it 7 June. I did not hit any object during this time, nor did I hit any curb whilst parking. When I returned the car, the attendant went straight to the front LH wheel without so much as looking at the rest of the car and pointed to a small cut on the tyre wall (about 2-3 cm long and about 1 mm deep). He said I will be charged for a new tyre. I told him that I did not cause the damage to which his reply was "Do you have insurance?" I answered yes and he said "Don't worry then, it's not your problem".