Hertz Reviews

Think the first change wasn't a problem this should go over smooth. Wrong! Because I flew in later and would pick up my car at 4am instead of 10am, my price went from a weekly rate to a daily rate adding 200+ more dollars to the cost. When I asked why they told me because I made a change and my reservation stated I would be subject to additional costs. This was the dumbest thing I had ever heard. I'm still renting the car for the same amount of day, just picking it up later. This is just another reason for corporate companies to get over on people and pick up that extra check. To me this sounds like a way to drive customers away not keep them coming back.

My second problem was that I hired an Opel Zafira which had an engine warning indicator come on when I was 15 mins from leaving Comiso. I was travelling to Ragusa with my family at 10:30pm at night. It was a sign I did not recognise and I took photos and emailed it to the Comiso office the next day. I was told to buy a litre of oil and fill it up myself! However the dip-stick indicated there was enough engine oil.

Meanwhile I translated the warning message that said that the engine would turn itself off after driving another 120 km! I texted and emailed this information to Hertz, Comiso and asked them for an emergency number to call if I broke down (the Comiso office did not pick up the phone on several occasions) but had no reply! Luckily my wife spoke some Italian. After stopping at 3 petrol station we finally worked out that the car required an engine additive called AdBlue. After wasting 1 day we eventually found a garage that filled up the car with 10 L of AdBlue. Thanks Hertz for the worst car hire experience in 25 years of hiring cars in multiple countries!

The following week I was charged 1100.00 for the rental. I phone the Hertz 1-800 number and was told they could not help me. I explained I was calling them from outside of the country but was told I could not speak with a manager as that was not their policy. I would need to wait for a manager to phone me. Again, I explained I was phoning from outside the country and they would not be able to phone me. She told me to phone the location I dropped the car. When I asked for her name she would not give it to me and hung up the phone. When I phoned the location I dropped the car I was told I would need to phone the location I rented the car. No one at that location would pick up the phone.

28 Mar - I check my credit card online and see that there is a $1213 hold. At 4:01 PM, I call the Atlanta airport Hertz office, and speak to a most unpleasant woman who never stated her name. I explained the situation, and she said she couldn't talk to me since the rental wasn't in my name. While I understand policy, I also know that managers are often able to override those policies, so I ask to speak to a manager. She rudely informed me that no manager was present. I asked for her name, and she repeated that no manager was present. I asked for her name again, and she hung up on me. I still don't know her name, but I do know that she is the voice on the answering machine when you call and no one is available to take the call. I also contact AAA, since I made the reservation through them, with Hertz being a AAA partner. They tried, but were unable to offer any help.

29 Mar - I call Hertz corporate, and they refer me to the Atlanta airport location. I call and leave a message, and a manager, Blake **, returns my call. He proceeds to tell me that unless I provide my banking information, including checking account information, he can't help me. I question why they need my checking account information, since I used a credit card. I also ask why they can't reverse it in their computer system and I ask a $248 rental can rise to $1213, even with all coverages. He states that I obviously don't know how he runs his business. I reply that will all due respect, I don't think he knows how he runs his business.

I post to this Facebook page, and I receive a quick response, and a phone call the next day from the area manager, Ira. Ira explains that all he needs is my bank's customer service number, and he can call, explain, and fax them info to remove the $1213 hold, and put in a $486 hold. Ira was professional and polite, the first time I encountered such traits from a Hertz employee over the phone.

30 Mar - Ira succeeded in getting the $486 hold put on my credit card, but now there are two $1213 holds. So, for a $286 rental, there was at that point $2912 in holds on my credit card. 31 Mar - I call Ira and explain the holds, and he says he will contact my bank. He calls me back and says that my bank told me that one of the holds is a credit. It didn't show that way online, so I called the bank, and they said no, there are definitely three holds totaling $2912 for Hertz. I decide that having already spent four days of an eight-day vacation dealing with this, I will just wait until I get home to deal with it.

4 Apr - my husband returns the car. 5 Apr - my credit card now has (2) $486 holds and (1) $1213 hold. I guess $2185 is better than $2912, but again, this is for a $286 rental. To say that I will never rent from Hertz again is an understatement. To say that I will be filing a complaint with the Better Business Bureau is a sure thing. To say that I will be posting this on every travel site, rental car review site, social media of all types, along with sending to Hertz corporate headquarters is, again, a sure thing.

My husband's only request when I was booking the car was "Get me a known quantity - don't go with a local or no-name company." He was happy when I told him he was with Hertz. But obviously, there are many other brand name rental car companies out there who will be happy to do business with us AND treat us with respect. It's too bad that Hertz isn't one of them.

Because of a family emergency, I ended up dropping the car off in Philadelphia at the airport. The fee increased from $299 to $313. The extra fee for dropping off at a different location is acceptable and at $14 per day not unreasonable. But $299 per day to start? For a smelly half empty Kia Sportage? No one at the rental agency could have pointed out the fee? If the difference between the $39 online quote and the $299 was associated with dropping the car off at Reagan as intended, I could have taken a taxi to the airport (10 miles away) for $40 and rented directly, as opposed to paying over $200 per day in premium for the privilege of dropping the car off 10 miles away from where I rented it. When I contacted customer service this morning to request a review, I was basically informed by Ed that I was SOL. Best Wishes Hertz. Never again!!!

Car was parked on the top floor of the multi-story parking lot several blocks away from their office, very poorly lit area (we were there around 5pm and it was dark outside) and all wet after rain. I did see black tape markings on white body and small scratches on the hood and fender which were consistent with front mark on the damage report. We drove down to Ramstein Air Base and spend 2 days waiting for our rotator flight back to the states. Vehicle was parked in our dedicated parking spot and we had no issues with it. I checked with Hertz office at Ramstein if I need to bring the car back to them since they are not here terminal (again, unlike Eurocar, Avis and I think Budget) and was advised that I can leave it at the dedicated spot in front of passenger terminal and drop the keys off in Hertz drop box on first floor. We did just that leaving the car as instructed a day earlier than listed in rental agreement.

Two days after we came to the states I noticed EUR699 charge on my credit card. I was looking for reduced amount due to earlier than expected return so I called Ramstein Hertz and...was told charge was for damages that they documented when they inspected turned in vehicle. My initial impression was that car was damaged while at that parking lot. Hertz office in Ramstein did send me pictures and report, however there was nothing on that car that wasn't there before. All tape markings and scratches were consistent and same as when we picked up the vehicle in Cologne. I called Cologne location and they said that damage report only indicates tape markings on hood, and no scratches on fender. They referred me to central customer service team, First Notice of Loss, email communication only, takes them days to respond to email inquiries.

I requested damage report from rental prior to ours just so we can compare damages. I stated that all scratches and tape markings are consistent, nothing new added...but after days of arguing they basically told us to get lost. (Quote) "We now consider this case closed. We have informed you that no further investigation into the matter will be made without additional documentation to support your claim that you are not responsible for damaging the vehicle" (unquote). So, our 2 days $100 car rental ended up costing us close to $1,000.

This is no way to treat service members. Hertz is a complete fraud, sticking renters with damaged vehicle and later pushing repair charges down their throat. They mis-advertise location details; if I would pull the car to the office showing damages they would still say I cause them; plus I had to drag kids across Cologne to get to vehicle location. Their agents are liars, see foreigners and push damage reports with vague description of damages so they can recover extra money later. NEVER AGAIN USE HERTZ, NOT IN EUROPE, NOT IN THE U.S. BY FAR, THE WORST CAR RENTAL EXPERIENCE I HAVE EVER HAD.

I called the 800 number today thinking they may be more helpful. Wrong! The lady stated that because there was already a resolution, nothing more could be done!!! The car died seconds after exiting the freeway! I could have been killed, along with many others, had it happened one minute sooner. There was no warning. The car just shut off. And $40 is going to fix it? No! I will never use Hertz again and neither will anyone else I know!

Since I've been here I've seen countless other customers have to cancel their reservations & make other arrangements because they can't wait an indefinite number of hours for a car to show up when it was already supposed to be here. My parents were in town last week, rented a car & had a similar experience so it must be like this every day. How do they stay in business? There should be stiff penalties for not returning vehicles on time. I feel sorry for the people whose plans were ruined today. Return cars on time, America. People are waiting!

Fast forward 5 days and I receive a phone call from a claims company in Utah called PurCo. The agent on the phone states I returned my Hertz car damaged (scratches on the bumper) and owe 1,347.95! I was shocked and said the car was returned in the exact same condition I received it in but the PurCo agent says this does not matter and I am responsible for the "damages" since the scratches were not previously recorded by anyone. The agent says he will email me pictures of the damage and I can get back to him about it. I immediately called Hertz in Pullman to ask what was going on and they said they were unsure of the circumstances. I asked if they kept pictures of their cars and they said "no".

I then called Spokane and spoke with an extremely unhelpful agent who said he had no idea what was going on and all my communications needed to be directed through PurCo. I told the Spokane agent that obviously someone in Spokane knew what was going on since they were the ones to send my "damage" claim to a claims company. The agent asked if I needed PurCo's phone number to which I said "no" and informed him that I and no one I knew would ever rent from Hertz again.

Days later the hold for 260.00 dropped off my account. Two days later I was charged 221.83 for rental! One of the charges said I was under 25 years of age. I am 48 years old! I called and was told it is what it is. I rented the car from Abilene municipal airport in Abilene, TX. I have submitted the only document I was given. The person that filled out paperwork for me said he was not sure exactly how to do it manually. Wrote down his personal cell # if there was any problems. I called him and all he said was sorry…

Sadly I feel that staff were deliberately trying to cheat me. They did not apologize for the very expensive errors that they made. Their manner seemed smooth and calculated. Were they doing this since I was with three young children at the end of a vacation and waiting to catch a flight? I don't know. Or, because my Italian is non molte bene. I will be writing to different web portals especially since I feel these errors were deliberate and systematic (involving more than several staff).

When the manager entered to customer service area, she did not look at me, walked right past me without acknowledging me, she did not introduce herself or state her title, she did not ask my name. She took a position behind the counter and was clearly posturing that she was annoyed at being there. I began to explain that when I first rented the car, I was told that I could have a special offer upgrade from a Ford Fusion to a Chrysler 300 for $65 more for the rental period. The manager interrupted me and stated that that did not happen. I told her (pointing to my wife and daughters) that we all heard it. The manager would not even look at my receipts so I could explain this. She again stated that this did not happen and refused to listen any further. I asked how we could resolve this - she stated that the contract stands. Instead of working to de-escalate the conflict, the manager clearly was intending to escalate it.

Growing frustrated, I told her (I hate doing this) that I had two earned doctorates and that I know what I was told. Admittedly, I did not look at the original receipt in the charges section - I focused on other areas that the rental agent was reviewing. I am not a frequent car renter, but I have always rented at Hertz and am familiar with this kind of at-the-counter-upgrade offer and I trusted that the agent would do as she indicated. In addition, my preferences, etc are pre chosen via the "Gold" membership. This is a mistake that I will not make again. Growing increasingly frustrated I tossed my Hertz Gold Card on the counter and told her to keep it. She walked away - no acknowledgement. She did not care. She displayed no sense of company or customer ownership.

Hertz, if you have a security camera, I am sure you can view this. I used to run a small business that was highly dependent on customer/patient relationships. We were careful to inform all staff, especially our front counter and phone staff that they were to reflect our values and our loyalty and care for our customers/patients. This manager directly reflects on the leadership of Hertz - she is a exceedingly poor ambassador. Quite frankly, I cannot fathom how she holds this position. I turned and left and exited the area before I said anything that I would regret - I already regretted tossing my Gold Card - I usually have more self-control, but this manager utterly exasperated me.

As my family followed me out of the customer service area, my trailing daughter heard the manager call me an ** under her breath after I had exited ahead of my family. Hearing this from my daughter, I just left - I do not make it a habit of arguing with a fool. I informed them never to treat a customer like that - unfortunately I also had to tell them to never lower yourself to tossing the card. All very sad, especially on Easter.

So I talk with HERTZ, gave the scenario and added that my wife will need to be picked up at the rental house she has no transportation. All goes very well, the guy on the phone confirms my rental, and puts in the contract to be picked up, the time for pickup was 8am next day. I'm feeling pretty good.

7:45 am Next day I get a phone call from Melissa, I'm thinking "wow they were early great!" NOT SO FAST! Melissa said she called HERTZ, to make sure someone was coming because there was not a phone confirmation. When she calls she spoke to a woman who tells her, "I'm sorry you're outside our pick up location." Wife gives the scenario, HERTZ states "I'm sorry you're outside our pickup location. Wife explains it's in the contract for pick-up. HERTZ states: "I'm sorry you're outside our pick up location."

So after going back in forth, Melissa says "just cancel the reservation then." HERTZ says, "Are you sure you want to cancel?" Melissa says: "Um, are you coming to pick me up?" HERTZ: "I'm sorry you're outside our pick up location." "Well, then cancel the reservation." HERTZ: "Is there anything else I can do for you?" Melissa: "yes come pick me up." HERTZ: "I'm sorry you're outside our pick up location. Melissa HUNG UP THE PHONE.

So to sum this all up, basically if you're stranded, with only a Debit card and a State issued Drivers license, you need to start walking. Because AAA will only send a tow truck, ENTERPRISE will only ask for documents you most likely are not carrying, and HERTZ will only tell you "I'm sorry you're outside our pick up location." This is absolutely absurd!

This was not expected at all based on previous experience's with Hertz. We had come in on a red-eye flight so we just dealt with it, and went by a CVS and bought disinfectant and wiped the entire car down. The car was decent after that and we proceeded to drive to various destinations. On Thursday we were driving to Dallas and the low tire pressure light came on. It was reading 21 lbs. and I was on the highway in a downpour so I monitored it. It stayed steady at 20-21 lbs. for the majority of the trip until we entered the Dallas area and it started to lose pressure. It was down to 18 lbs and I pulled into a gas station and spent 1.25 to fill it back up. We then drove to our destination and checked-in.

My wife called Hertz "Road Side Service" and told them about the situation. The rep told her it would cost 80.00 to have a tech come out to change the tire! I stated "that has never happened to me, just bring a new car out and switch it out before it goes flat." They stated that is customer service and attempted to transfer her (lost call). She called back to Customer service and they stated that it is Saturday morning. I went to the car at 9:00am. Tire was flat so I spent the 10 minute required to put the spare on, saved 80.00 dollars and drove the car cautiously. I didn't drive the car until Sunday when it was time to turn it in and once we did, we were charged additional money due to the fact we had picked the car up at 8:47 am Saturday and it needed to be turned back in by 8:47 am the next Saturday to avoid additional charges? Huh? We said we were renting it till the 20th of March... More bs!

Very dissatisfied with the pickup cleanliness of the vehicle, the professionalism of the car delivery, the Emergency Roadside Service, Customer service and now the end turn in spot! Roadside service responsibility and attempted to transfer her again! Lost call! So I said "let me talk with them" and I called, explained the situation and was given the same runaround and then told to drive the car at 4:00-ish Dallas time to the airport. I stated I just drove 5 hrs in a storm to my Vac destination and was not going anywhere, they need to deliver a car that is drivable (not a low tire) to my destination. The statement was "we can't do that". I stated "thanks for ensuring we will not rent from Hertz again."

Who does business like this? Who oversells their stock and ruin their customers planned vacation? Who doesn't call you back to resolve the issue? Who forces you to spend hours calling around in desperation searching for an alternate rental car and then you finally find one that is twice as much of the initial reservation amount. I know the answer to all of the question. HERTZ. I am so disgusted with Hertz. I will never reserve, rent, nor refer my dog to them ever again. I only gave them one star, because it does allow you to post without marking one. They don't even deserve one star. I would like a refund please.

We proceed to look for our car. An hour later we find it. No one around in parking garage to help us. We drive way. The car was shaking a bit. We never drove a Camry before, so didn't know if this was normal or not. The next morning we get a blowout in the boonies. We call Hertz and they tell us we have to change the tire and pay for the tire, and tell us to find the nearest Hertz to change cars. You would think they would come out and get us and help us. Then proceeds to tell us if the spacer tire that we put on blows, we have to pay for that too.

Two hours later in Mesa we find a Hertz. The guy was so rude. So the car he gave us had no GPS. He said they will charge us another $100 for an upgrade. We don't want a ** upgrade. We had GPS in the first car, which we friggin' needed, 'cause Sprint phones don't work in AZ that well. No GPS in second car. We drop off second car and had to pay 520.00. What?! I want a FULL REFUND! This was a terrible experience. I have BBB working on this also. Please help us get a full refund.

On the bill, it shows the rental fees of just over $900 paid by State Farm but now they are coming after us for the damage waiver insurance that we never ever signed up for. HERTZ is a very dishonest company that should not be allowed to do business. They have no regard for customer service or trying to help their customers. I will never use them again!

The representative at the Aberdeen location was nice over the phone and 1. Said he changed my reservation to a one-way for $174, 2. Told me I could leave the car at the car dealership across the street with the rental ending on Friday. I agreed and even stopped by the location on my way home with my new car to confirm that arrangement was ok. The one I had talked to had already left for the day, but his partner assured me that they would close out the rental as of Friday and send someone to pick up the car from the dealership on Monday.

Then Monday night I noticed that multiple charges were pending from Hertz on my debit card - three to four charges of $125 and sometimes a charge of $95. I explained the situation to the main Hertz customer service number and they said the rental was showing as still open and with a late charge of $40. They said they would flag the situation to the Aberdeen office for them to address it on Tuesday. After another round of phone calls on Tuesday, Aberdeen confirmed that they picked up the car and the rental would be closed as of the previous Friday, but the manager was on vacation and the other person couldn't take the late charge off of my account; he said he might be able to get Hertz corporate to help him.

However, by Thursday my debit card ended up overdrawn because there were three charges of $125 pending plus a confirmed charge of $214 (ie the agreed upon $174 plus the late charge). That's a total of $589 when I was only supposed to be charged $174! I called the main Hertz customer service number and the lady said she took the late charge off, but she claimed the holds wouldn't be lifted until a week or two later. There was nothing she could do to free up the extra $375 in my account sooner and who knows when the $40 late charge will be refunded. I'm very displeased with the Hertz customer service and I want my $415 back available in my account as soon as possible.

They also billed on my American Express the fees (that is ridiculously higher than the base rental rate) for the optional fees that they argued I agreed on! The local office phone never gets answered. I was on hold each time I called for at least 15 mins The billing office agents are plain rude even before I had the chance to say what my problem is! Are HERTZ employees underpaid? And if their conversations are monitored as it is said do they really care? I really hope someone at HERTZ read all these negative reviews about their service.

In my situation I disputed the charges and they were removed i.e. I see that they did not add gas to your car so you must have replaced the fuel. If I had not called it would have been $s in their pocket. I would suggest if you don’t need to use Hertz don’t. Otherwise don’t use the email me the receipt option. Also if you see the opportunity to join any class action lawsuit for these crooks, do it.

A mgr finally arrived with no name tag or any intention of telling me her name. She then said If I was going to be loud or angry about my situation she was not going to help and literally walked back to exit door and threatened to make me wait 'till I was nice enough to talk to her so I humbled myself like a scolded child and begged for her not to leave me standing there like a fool. I then told her my situation in which she checked the computer which told her I was right then she said after she knew I was right she was going me a favor by taking my original deposit of 200,00 and graciously adding over a 100.00 more much less than the first rude woman that quoted me 627.41 and I should be grateful that I allowed her to fix what was Hertz mistake in the first place then she noticed I was on the family and friends plan and that would take what I thought would be 96.00 to the sum of 212.00.

I sarcastically said, "Thank you so much for your effort" in which there really was not any only because my family waiting below was mad at me in case of us missing my flight in which my wife an RN at a children's hospital had to get back to for work so I took the 212.00 pounding in the face and ran off assuring my family - we would make our flight back home knowing that this fight and complete disrespect by your employees at Seatac - would be handled a different day.

I transferred $300 from my debit card to my credit card to pay down my credit card so I could make the deposit, but I had to wait 24 hours my credit card company said. In the meantime my reservation was still good, I was told and I would be able to use it the next day. They could push it forward one day no problem.

Fast forward, an Indian guy canceled my reservation thinking he could get me a better deal for $44, not looking at my reservation properly. He thought I was returning the car to Detroit, when clearly I was returning it to London, Kentucky!!! If he could have just read my original booking he would've known instead of just canceling my reservation WITHOUT my permission... After that I went to Hertz rental car at Detroit international to find out about my rental car. After talking to Hertz on the phone about 3 hours today before I went there, I got there and they said that my reservation was canceled (as mentioned above) and they cannot reinstate it.

They wanted to rent me a car for $182, and another for $170 was their cheapest... I said look I rented in weeks in advanced and I did not cancel it, it was YOUR people that canceled it, not me! YOU are the people that canceled it you need to take responsibility for YOU canceling my reservation... because this Indian guy who did not speak proper English decided it was a good idea to cancel it because he could get me a better deal, but instead of being a proper customer service agent he went ahead and made a new reservation without fully understanding what was going on. So now they will not reinstate the one that this Indian guy canceled and now I have no way of getting a car, my rate was $65.97 and they want to charge me $170... That is over $100 more than what I should be charged.

On top of that, after I left the office, getting there took about 10 mins on a bus and about 10 mins waiting for the bus, and 10 minutes back (another 30 minutes wasted on Hertz before even wasting another 30 minutes there). After getting off the bus at Detroit international, I waited on hold for 30 minutes, after that I got really upset I decided to hang up and call back. I called back and talked to this guy, explained the situation for the 20th time today and he said hold on. He put me on hold and then put me over to the main menu. It was like "press 1 for reservations... Press 2 for..." what the hell?! I asked to be transferred to his boss or someone that can help me... So now I am stuck here in Detroit almost 14 hours stranded at the airport with no help, no way to get out, and my only rental car was canceled by some Indian guy who didn't understand what was going on. I can't believe this nightmare, this company is a joke.

No other company would ever do this. If Enterprise was to make the same mistake, they would fix it and might even give me a bigger discount for the hassle. All and all I have spent about 5 hours talking to Hertz today and I assume I'll have another 5 hours tomorrow before I get this resolved. This is a joke and I will NEVER rent from Hertz again.

When I called customer service I was given absolutely no support besides being told I could issue a formal complaint. Avis clearly has no concern for their lying employees, and does not care to assist me or right their wrong. They tell me it is against policy to remedy this situation, but it is obviously not against policy to have untrained employees giving out misinformation that results in major problems for their customers. I highly encourage anyone to stay away from Avis as they support their employees lying to customers and have no concern for the serious problems those lies create for their customers. I rent frequently for business and personal trips and me and the very large company I work for will never rent from this shady mega-rental company again. There are plenty of other choices so my business will go to them rather than supporting the lies and misinformation practices of Avis and Hertz.

To make a long story short, I've called Hertz 8 times and get the same story. I called today and they didn't have anything on record for past calls, but they assured me the money will be refunded in 2 MORE weeks. So total wait time will be a month and a half till I might get my refund. It's really sad that Hertz lost a good customer and a lot more business in future rentals for a little over 700 dollars. I will NEVER use them again and I've sent out a company-wide email to my 300 plus associates to do the same. This is the problem with big corporations in America where customer service does not mean anything to them just the dollars they can charge. I'm really disappointed in Hertz. It's very sad.

They know I work 250 miles away and travel. Did not even have a CD Player in the car. The best is yet to come. I then spent all day Sunday trying to contact somebody to complain and get a change. Could not get through to anyone (other than a machine). Even better, apparently they only operate Monday to Friday 8.30 until 5. I am still on hold after 32 minutes. Please continue to hold and your call will be answered shortly. What is shortly in the world of Hertz? Now 33 minutes. Do you know what's even funnier, the woman I eventually got through to on the phone did not give a hoot and had even less grasp of customer service. Company is a joke. No order number on my documents. Car **.

When I inquired about the charges, at first they said they don't know what it is that we should dispute it with our credit card company. When we persisted they said they had received 3 requests from Italian authorities for our information and they charge for their time to provide it. I kept asking them to send us copies of requests and why they did not advise us when they charged our credit card. We never got a satisfactory response. I will never rent from Hertz again and neither should any other tourist.

My problems with their conduct are: (1) The representatives at the pier should have advised us we could not drive in the city centre without a permit. (2) They should not charge our credit card without advising us. (3) They did not provide copies of requests from authorities for the 3 charges to our credit cards. (4) They refuse to reverse their charge of 3x$47 to provide information to authorities. (5) Treating tourists this way is wrong. (6) They are not customer service friendly at all and I will never rent from Hertz.

By the pick-up day and time of the reserved vehicle (Saturday night – 7pm), I was told by Hertz employee that there were no vehicles available (???). As absurd as this fact (shortage of vehicles even reserved and prepaid) is the non-receipt of any prior notice by RENTALCARS.COM or HERTZ; so that we could prepare ourselves for changing our vacation plans. Well, I and other customers were waiting for the manager and, as she did not come, we went to meet him at the airport garage Hertz facilities. The manager reported that customers had not returned already rented vehicles and that we should come back the next day (Monday – Dec 28). So, after several hours spent in waiting and arguments, I had no other alternative than taking a taxi to my destination (Hotel Gran Melia - Rio Grande); 19 miles far from the airport.

I was supposed to have a happy dinner with my family in the way, but we have a late and expensive dinner in the hotel. The next day (Sunday) I called HERTZ Puerto Rico and was informed of the lack of vehicles available in Puerto Rico not only that day but also there would be no vehicles available until the weekend (when I was supposed to drop off the car). I tried to call Hertz customer services, but it only works in business days (…).

In sequence called Rentalcars.com and the clerk also emphasized the inexistence of any rental vehicles in Puerto Rico and, as an alternative, commented that I could book any vehicle, anywhere and excessive price would be refunded for you. The next day (Sunday – Dec. 29), I called several local vehicles car rentals, which had no vehicles available until the next weekend.

In sequence, I called RENTALCARS.COM again and the clerk apologized and said he had nothing to do. So, I said I would keep try to have my vacation trip as possible and, further, draw and present a travel report with my transportation spending and would wait for its evaluation. I like to show my displeasure and to stress that Rentalcars.com and Hertz have destroyed my vacation plan. In planning my vacation, I had the option (1) to stay in San Juan and make short taxi trips and sightseeing in group tours (excursions) or (2) book a resort and rent a car to travel around. I decided for the second option and I booked a more comfortable and expensive hotel outside the capital (Gran Melia Rio Grande) counting on the rental vehicle, just to easily move me around the island without getting stuck in the metropolitan traffic and do not incur costs with parking; thus having more schedule time flexibility for tourism and shopping.

In addition, the rented vehicle would enable me to save some money by reducing costs as the room I had booked has kitchen; which would enable me to make breakfasts and quick meals with purchased food at grocery store. Still, the vehicle would enable me to make main meals outside the hotel, which, as I have mentioned, is a hotel with international cuisine restaurants and highly expensive. Lack of vehicle also spoiled my plans to meet the islands of Culebra and Vieques; also, limited my visit to El Yunque forest and the historical district of San Juan (Old San Juan). As a result of the frustrated rental: I got stuck in the hotel more than I supposed to – so, I incurred in higher food costs and had my food options limited.

Year-end party not enjoyed - as I thought I would have had a vehicle, I have not booked me and my family participation in the Meliá year-end party; so we were out of the party with no options as the hotel is a resort some miles far from safe places (...); My mobility was more limited and more expensive – as stuck in a resort, there were not so many taxis and thereby I incurred in large waiting time for getting back and forth; I could not go to tourist spots - could not book groups (excursions) to certain sights and for that I was, I was limited by the duration and path, which was not part of my plans; Unexpected costs – Due to the frustrated rental, I had to make several international phone calls I not expected to make. I could not shop effectively supermarket - with already commented, was part of my vacation plan save on quick meals and breakfast; although used taxi to go to the market to shop, it was highly uncomfortable.

In short, it make me feel disrespected as I was clearly put aside for providing other client that should have paid a fare higher than me. I and my family are extremely disappointed with RENTALCARS.COM and HERTZ. After coming back home, I present a claim to RENTALCARS.COM to reimburse the fees for the car I was not provided along with the unexpected expenses I had to bear due to fail in providing me a car. Rentalcars.com said it would discuss with Hertz and, believe, Rentalcars.com is not responding my messages. Think before using Rentalcars.com and Hertz because they may not only fail in providing you a car, but also do not reimburse prepaid fees and expenses. I have been stolen and cheated!

Made arrangements for transportation to take me to pick up the truck the next day. (My truck is in the shop, hence a rental.) 830am the next morning I received a call from the manager at this 3rd location and was told, "We don't have a truck or any car available and can't find you one." Then proceeded to say, "We have a vehicle shortage but 1 is due in today." About lunch I was called and told a jeep was available for me, I said OK, we confirmed I'd pick it up at 5:30. I arrived at 5:30 to pick up the jeep, gave them my visa debit card and then was told they had to run a credit report on me to approve payment by debit card. 1 minute later, "I'm sorry we can't rent you a car." and hands me a print out saying based on my credit score payment by debit card was not approved. I'm then asked if I have a credit card to use to pay with. No I don't use credit cards, I ask how about cash, can I pay in cash. "Nope. Sorry have a nice day."

I had offered to take my ride out to eat somewhere in exchange for these 2 days of Hertz crap and that's the only reason my ride was still in the parking lot and I wasn't walking home. Screw Hertz and screw their jeep, I have enough money in that "not approved" debit card account to easily buy 2 or 3 of their jeeps in cash, without even having to check the account balance. What if I had flew in, from another state and arrived to pick up my confirmed checked in reservation on day 1 and told there are no cars available or be denied? 2 confirmed reservations, 1 successful online check in confirmed, 3 locations, over 24 hours. Good thing Hertz isn't in the hotel business. My next complaint is to the BBB.

After about 2 hours the tow truck finally arrived. The car was towed to the Tucson Airport where we were given another car. We finally were able to get on the road at around 630 pm. (3 hours later) About halfway to Tombstone the check engine light went on. Being tired and hungry we continued to Tombstone and the next day called Hertz. We informed them that the car did not seem to have any other issues and that we would return the car to Tucson on our way back to Phoenix to catch our flight. In Tucson we were issued another car. The tow truck driver and the staff that issued us our new cars were very apologetic. However I did email a complaint to customer service and have yet to hear back. I feel that I should have been offered a discount or a free car rental. It seems that the Hertz Corporation does not care about its customers.

I have to call Roadside Assistance again, wait on hold, and was then was told by a woman Deserea that they are not supposed to call locations, that I have to go to the airport (in a snow storm!) and there is nothing else they can do and she hung up on me. This is insane way to treat people let alone customers. I am trying to be responsible to their car and to myself and not be stranded on the road in a snow storm and get the car swapped out while it is still daylight and the only thing they can say is that no locations near me have any cars. I did not rent from the airport. I rented from a Collision Center so telling me I have to drive their broken down car to the airport in a snow storm to swap out a car that I am paying money to rent so that I can get to my job is like telling me to go to hell.

Also left me with no recourse other than to call around to all their locations myself to try and find a car because Hertz personnel is permitted to leave their locations for hours at a time with phones forwarding to other locations. If it is frustrating to their own Roadside Assistance team, think how frustrating it is to the customer. Look, I do not blame them for giving me a car that was not serviced before renting (though maybe I should), but I do blame them for not having a workable procedure for the car to be swapped out without blaming the customer and making the customer take all the risk.

The second experience was in Canada. I reserved an economical car over the phone for a specific period. On the phone, their representative clearly said "this car will be available". But sadly when I went to pick up the car, they said the car I reserved was not available (really? Again??). They prompt me a list of upgrades available to me, sounds like their standard procedure. I insisted not to pay any extra than the price of the reserved car. Then they told me an economical car will become available in 30 mins. How miraculous! It only took them 30 mins to make an unavailable car available. I feel sad for Hertz that they had to make money from this strategy.

I am visiting Bellevue, WA again now. Last week I called their call center and finally managed to talk to someone as opposed to the tape the previous times. But our conversation wouldn't last till the end as each time I called the "real" person I talked to transferred me to a recorded message. The message advised that I visited the office I hire the car from.

I was not going to give up as I have been pursuing the issue over a year so I visited Hertz's office in the Red Lion hotel in Bellevue. I talked to the only person in charge at the office, named Devin **. He declined helping me claiming that it was not him that overcharged me in the first place!!! Complete waste of my time apart from the aggravation it caused. Hertz gained a strong and an international anti-advocate!!

So, in summary, we rented a car for 4 days, paid $115 for the car rental, they placed a $200 hold on our credit card, and then we paid an additional $240 (Which should have been $150) for dropping off the car in a different city! When my husband called to complain he stated that the weather was completely out of our control and if we could have left from Lehigh Valley we would have. They did not care. My husband eventually talked to a supervisor and Hertz did agree to only make us pay half ($120) of the $240 drop fee. It is still crap.

I would like to know what exactly Hertz has to do when cars are dropped in a different location to justify charging people $240. (Probably push a button on the computer to change the car inventory at each location.) I think Hertz should really have a exception policy when circumstances are beyond anyone's control. I would bet that Hertz did the same thing to people affected by 911 when the airlines cancelled flights for days. They seem to be a classy business like that... taking advantage of people that are desperate to home.

Upon returning the car because my husband didn't have a gas receipt, was charged $13.99 for gas even though the gas tank was obviously on full. Apparently this is another policy that isn't clearly stated. When they tell you that the gas tank needs to be full when returned they should also tell you to keep your gas receipt. This company has lost our TRUST and any future business forever!!

Apparently Hertz's policy is you must present a receipt to show you put gas in the car to prevent being charged. First, how many times have I received a car that was not totally full? Secondly, they did not request the receipt when I returned the car and did not state upfront they would need one. I think this charge is a way for Hertz to make money, especially since they know people are in a hurry to catch flights. When I called customer service I spoke with ** who was so rude and simply told me it was in the contract. As a result of this experience, I will not be a Hertz customer going forward.

The next time I traveled - in November - I was in Florida. I arrived at the hotel to check in and had an evening engagement. When I returned to the car that evening it wouldn't start. I called Hertz Service and was told it was a blown fuse. It would take 3 hours for someone to come out to exchange the car. Extremely unacceptable!! After trying, the car eventually started.

Concerned that I was driving from Miami to Tampa, the following day I went to the airport in Miami to exchange the car. After a long wait at the counter, the car was exchanged and I left. When I arrived to check out of the parking lot, I was told I had taken the wrong car. I returned and checked the number on my folder against the spot and, in fact, I was correct. I then again returned to the counter and explained the situation. After much back and forth the attendant figured out that the car I had taken had been put in the incorrect spot. I was then given another car - a subcompact INSTEAD of the mid-size I had rented. By that time, I had wasted over 1 hour in this disaster and just left. Bad experience #2. BOTH on back-to-back trips. Needless to say, thank goodness my company does business with other car rental companies because IT IS THE LAST TIME I RENT FROM HERTZ!

I had another cc free and clear that I use for large purchases. I asked him to use the other card for the reservation but he said "NO" they could not do that, had to be the one I prepaid with. When I asked to start the reservation over he said I would have to call corporate. I left without a car and $80 less! I called corporate and they were more rude then the pickup location. They said I could not get my PREPAID amount refunded because you can't cancel on the day of reservation. I did not cancel, they refused to rent me a car! I had to call 3x's because the person on phone kept saying "are you still there? I'm sorry I can't hear what you're saying" and then he would hang up on me again. I am letting my CC company deal with them now!

I rent a car usually once a month or every other month. My son is a D1 athlete and we enjoy traveling to see him. I usually use Budget Rent A Car on Peterson road or Enterprise on 41 in Lake Bluff, always get a great car at a great price with wonderful customer service! Do not go use this rip-off location! Horrible experience! I was so upset it almost ruined the entire weekend. I ended up just driving my own car which is smaller and sportier so not so good on gas or snow! Because of freezing temperatures and snow storms out of Chicago I wanted to rent to keep my family safe. Hertz put us in danger! So many car rental locations in the area, PICK A DIFFERENT COMPANY! They are disgusting the way they robbed me!

I even expressed my concern for this extra charge when I returned the car. I was told that the manager wasn't there and I would have to contact him at a later time with any concerns. This location did nothing to credit me for this extra charge. I even spoke with the manager. I was told to call the corporate number. When I called corporate I was told that the $248.25 was for the $23.99 a day travel insurance. I informed the corporate employee that I had already purchased travel insurance and had told the Hertz employee when I picked up the car that I only wanted the $9 a day insurance that I had pre-paid for online. The corporate employee then told me that they couldn't even see the charge for travel insurance. I've sent in a letter with a summary of the events and charges. I also provided bank statements confirming the charges on my account.

On top of being overcharge I was also given a car in which the air conditioning, heat, and defrost did not work. I wasn't able to exchange the car until after I traveled over 700 miles from Memphis, TN to Akron, OH. I informed the Hertz employees when I exchanged the car that the heat, air, and defrost did not work. I also expressed my concern when I returned the car to the Memphis location. When I informed the corporate employee of my concern for safety given that these parts of the car were not working, I was told that I could not receive a discount because "the car was driveable". I do not feel I should have been given this car to begin with. These parts of the car should be checked by employees before even being provided to customers.

The fact that I was told that "the car was driveable" is ridiculous. The temperature was ~30 degrees F while I was in Ohio. I did not have heat and was unable to defrost the windows which are clear safety concerns. The last time I called corporate I was told that the dispute was listed as "pending" and I would have to allow some additional time to allow the proper people to review the issue. It's been almost 3 weeks since I returned the rental car and I feel that I've gotten nowhere with this issue.

My complaint is that the fact that I am 5'10" tall and I had great difficulty driving the Toyota Yaris because there was no room for my legs, and I felt this created a safety hazard for me to drive this car for the hour-long drive that I needed to take. The other complaint is the fact that I feel that Hertz's policy of renting a sub-compact as a compact is misleading to the consumer and should be illegal. I did complain through AAA to Hertz, which I'm sure they will offer me an apology. However this will not change their unfair practice and policy to the consumer. I hope that by writing this, someone will be alerted to the unfair business practice by Hertz. I believe this should be illegal.

Hertz employees both lied to me about placing the money back into my account (saying it would be in my account by midnight). The manager and other employees laughed at me as I complained and lied several times saying "All of your money be back in your account by midnight including your deposit". Needless to say all a lie and when I contacted corporate the woman explained to me that "It takes up to 5 to 7 days for your money back into your account". I then stated that I want to make a formal complaint on all of the employees as well as the driver. She told me that she contact the local district management but that I would probably not received a responding call.

The moral of this story is Hertz company and employees are all liars. They have no compassion nor respectful mannerism nor any decent work ethic. I would never request any business from Hertz and will make it my business to inform both family and friends of this treatment. I have many more words of unbelievable poor treatment but not enough space to write it.

Just stops running. Smoke coming out from the engine. We pull over. There is Prestone all over the engine and we call Hertz to inform them that we are on the side of the road, middle of nowhere. Naturally, it is lunch time. We wait a little over an hour, we get picked up by a tow truck. Takes all of us back to further east that we started our journey on. Waited an hour, people at the desk were nice but didn't, at any point, offers any compensation. Nowhere to eat in the Flagstaff Hertz station. We fed on KitKat and chips.

Finally got a car and made it at 11 pm in Las Vegas. Tired, fed up, and personally, I was crying when I saw the wonderful room we had reserved for our last night in Nevada and could not enjoy because I went straight to bed. I have been trying to call Hertz customer service for weeks! They cannot offer any compensation because our billing is not closed, even though we paid everything in advanced months ago! Anyway, our last evening in Vegas was ruined. Everybody I talked with were very sympathetic, but the company does not offer any compensation (well, not yet, weeks after the facts).

I told the woman from Corporate this and she said that she could refund half the charge but that I'd have to contact the manager at the location to get a full refund. I immediately contacted the location and informed a woman of the situation and was told that a manager would call me back. No manager called back and on 11/20/15 I again called the location and was told that a manager would call me back after their meeting. After not receiving a call back after a few hours I contacted Corporate again and spoke to a woman and informed her of the situation and status of the issue. She said she could only refund half the charge, which I again said was unacceptable, at which time she said she would email the manager at the location to get in touch with me. I received no call or email back from a manager and on 11/21/15 I called the location again at which time I received a message saying they were closed.

I called the location on 11/23/15 and informed a man of the situation and was told that Jesse would call me back. After not receiving a call after two hours, I called again and after no one answered the call was eventually transferred to Corporate at which time I informed a woman of the situation and status of the issue. She told me that she could only refund half the charge and I would have to contact the location. At this point, I lost my patience and told her how terrible this ordeal has been and that there is obviously little accountability on the part of their managers. I requested several times to speak to her supervisor or manager or someone that could make decisions or take action to fix the charge or hold the managers at the location accountable. She said that no one at Corporate could fix the charge in full and that all they could do is send an email to the managers at the location to have them call.

I immediately called the location again and asked for Jesse and was told that he was working at the counter and would call me back. After not receiving a call within 30 minutes I called again and was told by a woman that Jesse was unavailable at which time I said I would keep calling until I got ahold of him at which time she asked me to hold and eventually Jesse answered the phone. I informed him of the situation (which he was obviously already aware of) and he said that he would talk with his maintenance team who would have issued the charge and get right back to me. Later that day he called me back and said that his maintenance team said they had found nothing and that he would be issuing a full refund to me for the charge.

On 11/30/15 I called Corporate again since I had not yet received any refund and a woman told me that it could take up to a week, which it had been a week. She then informed me that only the location could issue the refund so there was nothing she could do to expedite the process. I then called the location again and was told that the Manager was with someone and would call me back and I never received a callback.

On 12/5/15 I called the location again since I had not yet received any refund and I asked for a Manager. I spoke to Alan and requested information on the status of the refund. Alan informed me that only Jesse could see if a refund was issued and what the status was since he was the one who would have issued it and also stated that refunds can take up to two billing cycles. It's now January 10, 2016 and I've yet to receive my refund and at this point I don't expect to. All my previous experiences with Hertz were positive, but after this experience I will never again rent from Hertz nor will my friends or family.

We had a rough ride, the car shook after certain speed, the alignment was shaking. Car was not cleaned, had a overwhelming bad smell. It took us almost 7 hours to drive to Orlando from SC. I was very scared in this car, on top of having already been in an accident and being nervous I was afraid of driving this car. We called road side and they said we could pick up another car at Airport in Orlando.

We had a schedule when we arrived so we just went on and scheduled taxis and shuttles from our hotel to get around so we didn't have to drive the rental while in Orlando. We were about 45 min away from Airport so upon our check out we went. On the 27th we picked up a Jeep Cherokee which was very safe feeling and secure. We were not given the fogger for the car and the vehicle kept saying fogger not detected car, called customer service. They had us pull over and check under seats and everywhere eventually we found it under back seat.

The entire time we drove the car, as we were driving car would just alert no fogger, would have to pull over and hold fogger to push key. Car would need to be turned off and restarted. The remote to the Jeep did not work everytime, we locked doors, we had to manually unlock and alarm would go off as if we were stealing the car. Although we drove home safely this was a inconvenience to say the least. Upon returning the car on the 30th they waived a 2 day rental which was very kind. I had more trouble dealing with the billing than anything. We had a deposit of 3X100.00 which I had to call 3 times and have released back to me. Upon the release of these deposits on the 4th of January I was charged for a toll pass for 27.00 and another 100.00 was taken from Hertz deposit holds.

We paid our tolls so we didn't have any surprise charges when we returned. Upon investigation of these charges, easy pass company was informed that we had the Jeep on the 24th of Dec. which was untrue. They had charged me for another customer's charges. I had to call Hertz cs again and being placed on hold for 43 min during my work day while the cs rep figured out what was going on, I was finally able to get someone to help. I was told it was charges for another customer. She informed me that I would see reversal of charges. I checked my account and my deposits have been over turned the easy pass still is not. I wanted to write this because I felt that I had so many problems with this rental service. This was a very trying emotional time for us and to deal with the extra things was wearing on us.

I appreciate your time in understanding of this complaint. I want to take a moment to state that your cs of your staff was wonderful, the young lady who picked us up and I apologize for not knowing her name, I believe it was Melony. She was fantastic and made our family feel at ease with her caring and positive attitude in going above and beyond for us to continue on our trip. Again, thank you.

If Hertz had told me the truth with the first rental and promotion I would have corrected it or made different arrangements. AAA was no help either in resolving this problem, so don't believe these promotions even if they say everything is OK. I am not looking for any compensation, just want to warn others about AAA/Hertz promotions. Additionally, I have complained to Hertz without any reply to this date.

So, here I am now stuck in Westwood, carrying my luggage with no car rental. I called the Gold members hotline and tried to tell my story. It took three different people and finally I got to the reservation/customer satisfaction group and after explaining the situation, the only assistance offered was that she would help me create a complaint. Really? I can do that myself. I need you to FIX problems, not document them. I mentioned that I am a corporate traveler typically doing over 200K miles annually and renting cars almost every week and I belong to a company with over 100K employees who also use Hertz. They couldn't care less.

Bottom line - if you don't want to honor certain prices, don't allow us to book them. This was booked on Hertz.com, not a third-party site. Only thing worse than the attempted rental experience was the lack of customer service that followed. Please spread the word. The only weapon consumers have against poor service is to spend our money elsewhere.

I pulled over. Called the 1800 number and was directed to return the vehicle back to the airport. Talk about a waste of time. I brought the vehicle back and was given a new jeep which was perfect (should have been done in the first place). After dealing with the switch the customer service agents were so friendly (this isn't about the Tampa location, this is about the 1800 service and corporate). The manager checked out the vehicle and was almost embarrassed that they had given me the Impala. She provided me with a $30 voucher and told me to make sure I gave the voucher to the counter when I returned the vehicle for the hassle. Cool.

The next day rolls around. It was only a two-day trip to Tampa. I bring the car back at 630 am, voucher in hand. Now mind you, I had reserved the car online so that charge was still pending on my credit card, because nothing had been finalized. When all was said and done after returned the car I signed a finalized receipt of $13.01 that included the $30 voucher, and my aaa discount.

Two days later I go on my credit card, and I see two posted separate charges, one for 23.73, and one for 13.01. This is wrong. I signed a final receipt for 13.01!!! I had contacted customer service probably about 3 different times, three different numbers and they all told me there was nothing they can do. Oh they will be doing something. It is not the amount of the 23, it is the principal. So if you have rented from them or plan to in the future please check your account statements as they may have blindsided you as well.

I would love to stop there but I can't. When I got onto the highway in the jeep, it did not have a toll transponder in it, nor did I know anything about cashless tolls since I live 1500 miles away. When I returned the car I asked about this and was told I am going to be charged 4.95 & all of the tolls! What a scam! It had not posted yet to my credit card but when it does I will also be contacting them.

This is the absolute worst experience I have ever had renting a car and I will make sure to let everyone know that this company has blind fees and they do not appreciate nor care for the customer experience. When there are hundreds of companies to rent from, I will never use Hertz again! I would kindly appreciate hearing something back as now this is my fourth time trying to contact someone and make them aware of the issues!!

I had to keep my handicapped 90-year-old mother alone in the airport rental car parking, run back to the airport's car rental, rent a car from A National at much more expensive cost. By the time I had the National's rental car, the lots were closed. I had to move my 90-year mother with wheelchair to the new car which had to be parked outside the lot and then do the same for five suitcases which were already in Hertz car. It was almost 1:30 AM when I left the airport.

This felt as if I rented a house and signed a lease with my landlord, the landlord gave me the key, I moved into the house, and then the landlord said, "Move out. I don't like you." This is a law abiding contract that on a whim cannot be cancelled. Hertz can deny a legal contract and strand you in the middle of the night anywhere. Poor customer service. Poor management. I am planning to sue Hertz for breaching a legal contract very arbitrarily. You can imagine how our Christmas was ruined and my elder mother did not get to bed until 3 am.

This last problem is the final straw. Hertz overcharged my husband's credit card $147.26 in mileage fees. However, this specific branch (Hertz Local Edition) is unlimited miles. It even states this on their website! My husband called the local office, and the rep told him to call the 1-800 number. The reps at the 1-800 number told us to call the local office. In addition, the rep at the local office was extremely rude and not apologetic. This is the major heart of the issue; it is not the mistake in the overcharge that makes me upset. I was completely shocked at how rude the customer service rep was; even after admitting that they made a mistake! Do yourself a favor... DO NOT RENT AT HERTZ!!!

I enjoyed the holiday despite having very little cash and this somewhat steep hold on my card. Against my better judgement I went back to Hertz at the Philadelphia Airport and rented another car on November 27 so that I could take my family back home to NY. I kept that car for a total of two days. Again, I had over $1200 held on my card. Once it was all said and done I had $2540.70 held on my card. I begin to panic as I was literally running out of cash when all of my bills were due. At that point something told me to look at the receipts and that is when the nightmare begin. I noticed all kinds of late return fees, gas fees, etc. so I immediately called Hertz for some resolution.

I was able to get the gas charges reversed but the late return was not reversed and I had to pay the fee even though there was no agent at the gate when I returned the car. After several days of going without money, I called Hertz at least 30 times per day asking if they could help me and send over a release to my bank for the authorizations. Needless to say, Hertz had already collected their $1213.70 for the rental but was holding on to over $1300 of my money in authorization charges. After calling from 9 am to 10 pm one day I was able to reach a women name Suzanne ** who helped me. I was relieved to get the issue resolved.

I spent nearly 30 hours of my time on the phone with Hertz for nearly a week before I could get the aforementioned resolution. Now I am starting to get late fees on my other accounts and even some return check fees. Additionally I wasted nearly a week on trying to get this resolved. I e-mail Hertz asking if they could reimburse me something for my trouble and to show me that they are just as loyal to me as I am to them - after all I am a member of their gold club - whatever that means. Today I called Hertz again only to be disrespected and told that I would received a response from the Customer Relations team in 3 weeks because they're behind. I admit I let the New York out and I became irate, I was simply at my end. Please help me! My rental agreement number are ** and **.

to change it and carry on with our day. Also, later that day, we realized that the tail light of that 'new car' has not been working! When we reached back TFS to return the car on 15th evening, I informed the Hertz representative about the puncture. He asked for the paperwork and just after inspecting the tyre told me that I will have to pay for the tyre. I asked for an explanation about why I should be paying for the tyre if it's just a puncture. All of a sudden, he replied to me in the most furious, impolite and angry manner saying "THEN WHY DIDN'T YOU PURCHASE INSURANCE FROM HERTZ. NOW GO TO RENTALCARS FOR CLAIM BACK!"

Me and wife both were shocked at the way he spoke to us and couldn't believe the level of unprofessionalism and rudeness he showed. I followed him inside the office and he kept on his rude tone continuously. The strange thing is that I was not even arguing about paying for the puncture cost, but he was surprisingly rude and impolite to me and finally deducted EUR65 from my deposit for the puncture, after checking everything else in the car.

When I told him about the tail light and windscreen liquid, he did not even consider checking and just shouted back again saying 'THE CAR WAS FULLY CHECKED BEFORE YOU TOOK IT'. Up until the last day, we were really impressed with the politeness and excellent service we got everywhere around in Tenerife until we met your unprofessional and unethical employee who very conveniently managed to spoil our evening and left a bad memory for our trip.

When we signed off on the contract, I specifically looked at the Total Estimated Charge and verified that it was in agreement with what I booked online. After the trip we found a surprise $32 PlatePass charge on our credit card statement. We read the fine print in the contract and it says that a service fee of $4.95 per day, up to $24.75, (plus the cost of tolls) will be charged.

It's deceptive to the consumer not to include this information in the reservation process and again on the first page of the contract that itemizes the charges and taxes and provides a Total Estimated Charge. This fee needs to be clearly disclosed to the consumer, not just stated within the fine print of a rental agreement, before being charged to the customers credit card. I'm giving Hertz 2 stars instead of 1 since the rest of their customer service and quality of the car was satisfactory.

To add insult to the injury, he then told me he can offer me an Impala or an Altima for the same price if I am interested! The mouth on this one! Are you seriously going to offer me an Impala or an Altima for the price of a Mercedes rental? After I brought up the fact that I am not an idiot and will not be fooled into your scheme, he became quite irritable, told me I can take it or leave instead of wasting his time. As I was leaving the counter I was also told that he would be charging me for a "no show" at which point I threatened him with legal action and calling the cops. No surprises when he suddenly became quite docile and "friendly" and waived my no show fee. Oh thank you so much! So kind of you! These guys are liars and thieves. Don't ever rent from them. They deserve to die and go out of business. They are crooks out there doing daylight robberies. DO NOT RENT FROM HERTZ EVER AGAIN.

I filed a complain in Germany and got an answer that everything is correct, that's my fault. I filed a complaint after returning to state, but get no answer besides auto-answer. Wrote a follow-up letter in a week - no response besides auto-answer. Called them in another week - was told that I'll receive a return call - never received. Called again in 3 days - was told that I can do is communicate with their German agency. Filed a credit card claim - received a letters from both central Hertz and German Hertz stating that everything is fine. A few days later Hertz sent me another letter asking about my satisfaction. Be careful and make pictures of the vehicle at both pick-up and drop-off time. I rented from many companies for many years and have never had such problems. Will never use ** Hertz again.

Upon my arrival home I find that not only had I paid priceline in advance, but now Hertz charged me an additional 115.50. When I inquired I was told I asked for an upgrade. This word never came up in the conversation. I made an attempt to get my money back from priceline and Hertz, but was told I got what I asked for "an upgrade". This is not true. I will never rent with Hertz or priceline ever again.

She told us that the first thing she would do the very next morning is call Hertz and tell them to file a claim for us. But not much to our surprise she didn't do so!!! And when we called Hertz about the claim, they directed us to different phone number 4 times, and during the last call they were apparently "NOT ABLE TO HEAR US". I mean, that was so obvious that just because it was a claim they conveniently didn't want to listen!!! They wouldn't give out and details of the company's name or the name of the driver! I don't understand why does Hertz rents out cars to such losers, proving the fact that the company has zero customer service and is ignorant and selfish when it comes to the fact that they have damaged another person's property. If this is not resolved soon, I will take further action!

The gentleman that I was on the phone with then told me that I had to call the 1800 number that I made the reservation with the night before to find out what went wrong. So after being on the phone for 35 minutes with 3 different people I was told they then would put me in a suv for the night and would have a general manager call me first thing next morning letting me know where I could go to pick up the truck. I called the sun city location to let them know that I was on my way but was told by the same gentleman I talked to before that he was closing promptly at 530 even though I was only going to be a couple minutes late. So I never drove off in the SUV and never received a call the next day like I was told. I was a Gold member and my company and I will never use them again!

Well I never got an email, but to my surprise I found a "charge" on my credit card about three weeks after the trip: $340 CAN. No email, no explanation!!! I've been fighting this charge but they insist I pay for it. On the pictures of proof they sent me now the car is in a totally different location and the scratch is a lot longer than it was then. But there seems to be nothing I can do. I'm sure they'll get it fixed (or maybe not) for less than a hundred bucks. Total rip-off.

Do not rent from the Hertz on Maple Ave. in Saratoga Springs, NY 12866. They have the wrong address on their receipts and the Maple Ave. location is hard to find. They are operating out of a mechanics shop. It is unclean and very unprofessional looking. The waiting room is very dirty, old, and looks like a dump. Hertz really needs to investigate the locations of the people who want to own a franchise first, before they allow them to own a franchise. Hertz should be embarrassed of a facility like this. Very bad representation of Hertz, however, it is perfect because Hertz just cares about money and ripping consumers off. Train your employees and franchise owners. This facility represented Hertz horribly. Now I know the reason the CEO is getting paid almost 4 million a year. Stop taking money from consumers in an unethical immoral manner. Rewrite your mission statement also because your company is NOT honest.

When I asked the cashier why it WAS ALMOST 4 TIMES as much as the estimated charge when I first reserved the car, he said that it was because I didn't return the car to the Turnersville Auto Mall, where I took it out. I was in total shock. They charged me 4x the amount because I returned the car to a different location not even 25 miles away. I did everything I could to resolve this with both the local Hertz office, and also the corporate office. They were very rude. Once I got hung up on, the other times the representatives just didn't seem to really give a darn. In their policies and procedures/terms of conditions hand-out, it does not state any drop off fee if dropped off to a different location. They are even praised on various websites saying that you can do a one way rental with no drop off fee. I feel like I was misled, and that this was a very unethical business practice that I was the victim of. I could maybe, JUST MAYBE understand a significantly smaller penalty but NOT an extra $768. Just ludicrous.

I am not happy the way things were handled. I will NOT be using Hertz for anything again! Someone messed up and Hertz charged extra costs to my card. And why isnt tax charged when you rent? I CANNOT get my money back from this mistake. For 21 days!!! I am now paying for this. The money is being held from me using. Because of some incompetent person. Some of us really need that $199.00! From a 114.00 bill then they added 12.54 to my bill I guess that was for tax on the car. I have called several times to resolve this because I only had $10 left on my card and almost caused a heart attack! This is totally unacceptable. And your company is probably as big or bigger than AT&T and really dont care if one person says I will not use them again! I will not use AT&T ever either. So out of touch from customers. But that one person will tell other people not to use them trying to rip people off!

I understand you need a deposit but some of these charges I got were ridiculous! Because someone put the wrong date to drop off, so you charged me for 3 or 4 days till I brought back the car and now my card has the money on hold. Then I can send you an email and filled it all out with no submit button. Good work! And keeps getting better. Your site crashes every time I TRY send a complaint. Update: It is 21 Business days. I wont get my money back until Dec 2, 3, and 4th. It will be freaking MONTH before I get any money back.

The same thing happened to me in Denver a couple of weeks later, except this time the administrative fee was $33. So for tolls that equaled less than $15.00, I was charged $63 in fees. Frankly this seems like highway robbery to me. And to make matters worse, in the middle of these two trips, my mother died, so my focus was definitely not on keeping track of a website and paying the fees. There must be a better way to handle toll road violations.

First of all, I did return the car full so regardless of your new convenience program (that was NOT communicated to me at the time I rented the vehicle) I obviously did not use it and should not have been charged for a convenience I clearly did not use or give the chance to opt out of. Secondly, through my profile I decline the option to prepay for fuel and yet you have still found a way to charge me for something I very clearly DO NOT WANT! Lastly, $13.99 is ridiculous when the national average per gallon was only $2.20 the week I rented the vehicle. I would have to have driven 130 miles to have consumed that amount of gas at an average of 20 miles per gallon (which is far below the listed fuel rating of the Rio).

This is fraud clear and simple. I work for a large corporation that travels extensively and am very upset at this blatant nickel and dime theft that banks on ignorance and laziness of your customers. It is actually this last point that is the most insulting to me, your customer. You rely on my inability to understand my receipt and the charges therein and hope I am too lazy to be troubled by a quick and undisclosed $13.99 grab. I demand you refund this amount immediately! I will carefully consider who I do business with in the future! This program is dishonest and likely illegal in most states, I did not give consent and was not informed there would be a fee for fuel even if I refueled the vehicle.

I called them up and spoke to their customer services department and they simply said that I should have read the contract before signing it. A very underhand and stealthy way of doing business. Unfortunately this forum has a minimum experience rating of 1 star, but I would not hesitate in giving them a negative rating if I could.

This to me is basically a scam since most business trips that we take will result in less than 75 miles of driving and it is in direct contradiction to the "drop and go" policy. Anyway, I am fuming to say the least. It's one thing for my company to get charged ridiculous fees for an airport rental on a subpar car. It's another for them to pay a company that wants to now nickle and dime me for a gallon of gas.

Nuns **, their head of legal in the UK contradicted two of his own employees. One employee (call centre worker) was very honest and said that the assailant had been on a warning because of previous behaviour and advised that he had this confirmed by a senior executive in Hertz Spain. Another employee, trainee lawyer called Karolina **, said that the assailant was fired for using bad language (even though in my complaint I actually went out of the way to say the only bad language she used was "shut up" and that because English was not her first language, I gave her the benefit of the doubt) but that the assault never happened. She also said that I had threatened the employee.

So, one year after I was assaulted they came back and said that I threatened the employee, that the employee was in fear of her "physical integrity", oh and even though I threatened her and she was in fear of her physical integrity, they sacked her because she used bad language. Amazingly in all my complaints, I made reference to the fact that she said "shut up" and that though that was rude, I gave her the benefit of the doubt. So they sacked an employee they say had been threatened, who feared for her own safety, and whose worst offence was to say "shut up".

Ms. **'s boss, Nuns **, then contradicted her and said that she was sacked but that it had nothing to do with me and that sometimes they just like to let consumers know when they randomly fire employees. Nun's Moodliar claimed to be very honest and said he would help if there were a genuine case. If anyone wants to call him, his number in the UK is ** (He's in the UK, but I'm sure he has clout with Hertz worldwide). I'm involved in politics in Ireland and in all my years of dealing with shifty jackasses, I have never met anybody as dishonest as Karolina **. Remember that name folks as she's someone who makes politicians look honest!

I spoke to Senior Rep. Whitney. She was very versed and non compliant to anything I had to say. Basically she said, I "agreed to it and she had my signature, and to have a good day". I asked her to email me what she was looking at and she did. I asked to speak to someone over her, she said, "I was talking to her, she would forward me to someone else and they would tell me the same thing".

Here is the list of "I can't that came from our conversation" - 1) I can't call you back. 2) I can't give you my extension. 3) I can't be reached. 4) I can't wait on the phone while you review what I am sending you because it will take 30 min. 5) I can't comment to that, when I asked if it was customary to take advantage of customers with their bait and switch policy. I asked what can you do if you can't do anything??? Crickets.

The check out attendant didn't inspect the vehicle. I contend that it was there (who knows how long), and this guy finally noticed it. He either wanted to charge me $173 or take a report and send it to my insurance company. I had to catch a plane. I took the $173 hit and then called them today. They refuse to do anything about it. Let's just say that I'll be disputing that bill and switching rental companies.

Issue 2, the car I was given had clutch and motor problems and started to break down on day 2. I did get it back to them and they did replace it with a safe car. My concern is that the manager lady was a **, rude, and sarcastic to me. Telling me "It's a older car. What do you expect." She said word for word, no lie. Hertz does not maintain cars, we just rent them. My thought is I'm glad I did not break down or crash because of a non maintain car. Hertz, if you ever read this, I suggested you train your staff. Better be honest upfront with your prices and find a way to maintain cars, not just oil changes but mechanically as well. We, the consumer, need to feel safe behind the wheel of all your cars. Not happy with the broken trust I had when I called to book.

Since Chase stated they would contact Hertz and request information, I left the investigation to them. On Friday, October 23, 2015, I received a letter from Chase informing me the charges from Hertz were valid and provided a copy of receipt from Hertz in Spanish. The bill stated the fees for $2,383.08 were for damage repairs, but did not indicate what the damage was. Chase stated if I wished to continue disputing the charges to fill out the enclosed form and provide proof, which I did not have since I accidentally threw away the receipt. On Thursday, October 29, 2015, I woke up to discover my Chase card had been re-billed for $2,383.08. I contacted Chase and was informed I needed to provide proof the vehicle was not damaged, which I do not have. I was not able to locate the receipt given to me by the clerk; I cleaned out my luggage and probably threw it away.

I called Hertz Rental Company again, and was told the same thing, I needed to email them regarding international rentals. I am currently working with Chase to file a claim through their benefits coverage and will be contacting Hertz until this matter is resolved... I do not recommend Hertz and will never rent a vehicle through them again.

At the Hertz office, I was never told about PlatePass. I didn't even know that my rental car had this transponder until after I drove off in the car. I didn't use PlatePass until the very last day of my rental because the toll required mandatory use of a transponder. I use cash to pay for the other toll charges. At the completion of my rental, I asked the customer rep what the charges for PlatePass would be. He replied that the charges would be $4.95 a day beginning with the day I first started using it until the end of the rental period. So I was expecting a bill of only $4.95. Six days after the rental ended, I was surprised to learn that I was billed $27.25, which is $2.50 for the toll charge plus $24.75 for the administrative fee for the entire 14 day rental period. Billing people $27.25 for using it only once and for a single toll charge of $2.50 is outrageous. Hertz and PlatePass should be ashamed by themselves.

We all get tourism and municipality taxes, but there is funny business at Hertz so buyer beware. I will use Uber next time and go to a non airport location. If they would have said "sorry our mistake on the $30.00" that would have been fine, it happens, but there is obvious trickery and the rep was caught without explanation.

Original Review: Nov. 5, 2015

I was charged by Hertz Platepass for a $22.85 for a toll that I did not incur in a vehicle that did not even have a PlatePass transponder. I'm lucky it was ONLY $22.85, because (a) Platepass, (b) Hertz, and (c) my credit card company were equally useless in resolving the dispute. PlatePass wanted me to document (with credit card receipts) that I could NOT be where the transponder said I was. Unfortunately, I didn't anticipate I'd need an alibi so I had no paper trail to offer. The most PlatePass was willing to say was that there were no other complaints on the same, disputed transponder on the same day. They would not tell me if another "charge" was made on the transponder after I returned the car, not whether there were additional charges made. (The absence of complaints proves nothing but suggests.)

Hertz was impenetrable. They try to just refer you back to PlatePass. Getting a customer service rep on the phone was useless-- they can't even access the PlatePass database. (The rep said she'd send me a $25 voucher to offset my loss but it never arrived-- I assume she was overruled by management because such a gesture would be an "admission of guilt".) My credit card company Dispute Rep called PlatePass and just listened as PlatePass reiterated its dead end argument. Credit card company conclusion: "There's nothing we can do."

Hertz and all other rental desks at Naples were heaving, they try and sell you additional CWD for around 34 euros a day making it more than the hire plus all it covers you for is someone bumping into you. It won't cover you if someone keys the car or you scratch it. If that happens your excess is 1600 euros plus Hertz fee. Now does a Transfer seem worth the peace of mind? I will not be hiring a car again. The process is horrendous. Thanks to Hertz/Thrifty/Firefly when we got into the car the day we were flying home with little time to spare we had a flat battery. No one from Hertz called us back. Our option was to leave the car there and get a taxi so abandon it or change the battery which we decided to do so as not to miss our flight.

Now Hertz are saying we should not have done anything without authorisation and no we can't have our money back. Did they ever call us back after 2 panicked phone calls? No they did not. They left us high and dry and still charged us for the petrol which we hardly used. GREAT. THANKS HERTZ. You really know how to make someone's holiday turn into a nightmare! If you Google transfers from your arrival airport there are a few to choose from. Please do please save yourself from this ordeal!!!

So obviously, when prepaying the reservation in February, we denied all the added insurance options. Hertz then snail mailed us a contract stating the total price of the rental along with the notations that we denied the added insurance charges. We now know why they mail the agreement because then there is no electronic record of the transaction. So we arrive in Frankfurt and are shown our car. The agent speaks perfect English so that is no problem. We give them our printed contract, they give us the keys and we drive off. No mention was made that they added $1,488.29 in costs even though our contract said we didn't want the added insurance. Included in this was a refueling charge of 260.40 euros for ONE tank of gas, which is about $286. Our Hertz Gold profile states that we return cars with a full tank, which is what we also did this trip, not to mention that $286 is a ridiculous price for a tank of gas in any country.

When we returned the car, the receipt was in German and since the car was undamaged, we thought all was fine. It wasn't until we returned home that we realized the added charges to our Chase Visa. We first tried to resolve this with the manager of our local Hertz at the Santa Barbara, California Airport since we rent from him frequently. He laughed and said, "You are lucky to only be charged $1,500 extra! I have another client who was charged $10,000 after renting a car in Italy." We then tried to resolve it with our local AAA Southern California Automobile Club with no results.

They sent our concern to a regional office in Los Angeles with no results. I contacted Chase Bank Dispute Resolutions and they were worthless. Every time I called, I got a new person who had no knowledge of my case. I had to repeat all the details to each telephone agent who would then glance at my file and say they worked as a team. No specific person knew my case file. After finally hearing back from Chase that my claim was dismissed, I filed an appeal which was ignored. So as it stands now, November 2, we have been overcharged $1,448.29 by Hertz with the added foreign transaction fee by Chase Bank of $43.44 for a total of $1,491.73.

Add this to our original prepaid reservation of $462.07 and our vacation car cost us almost $2,000. We NEVER would have agreed to pay this for a vacation car rental. And as a side, while I was attempting to get Chase Bank to assist me, I was told by several agents they have lots of problems with international Hertz rentals. The impression is given to consumers that Hertz is one large company. But when you have a problem, you find out that Hertz International is a completely different company than Hertz in the US. Any Hertz agent will tell you this. As for the record of our prepaid contract from Feb. 22, 2015 in which we denied all the added charges, Hertz has made it clear that they have no record of that contract, that "it no longer exists." For the record, it is Voucher No. **, but conveniently it no longer exists and Hertz has no record of this contract.