Hertz Reviews

I did a car reservation for August 6th through August 11th. When I transferred the car out because I was giving a car too small so they did that. I went on my weekend trip, came back Sunday. I just so happen to look at my paperwork to make sure I get to keep it till Tuesday. Well the paper said Sunday so I rushed it back to turn it in. I asked the lady I was checking it into with and I told her I was suppose to have the car till Tuesday - she know so I told her I was charged till Tuesday. Do I get reimbursed? She said no. I asked for customer service she said there's no one to call. I went online got a #. They told me someone will call me back - nobody called me back. They overcharged me and got away with it for now but I keep trying to reach them and I don't get anywhere.

I called in about rewards points issues. After 2 hours they told me they can't do anything, gave an email. Say send email. Sent the email and we got a reply saying they can't do anything right now, unless we make reservation and they will take a look. So we did. Emailed reservation, it's been 2 weeks, sending the same email every 2-3 days and NO REPLY!!! Seriously!!!! What kind of customer service you providing! Call again today, and all I got was being transferred 4 times.

After returning my car to Logan Airport on August 1, a charge appeared on my credit card for $34.35 to PlatePass Hertz Tolls. The PlatePass receipt is for tolls in Albany and Waterloo, New York. I was in Cape Cod. This scam has been going on since at least 2007. I am extremely disappointed in Hertz for not telling me about the PlatePass authorization when I rented the car, and for continuing to use this service despite their fraudulent practices. Furthermore, they do absolutely nothing to assist customers with these false charges. This displays an abhorrent lack of concern for the customer's plight. I have placed this fraudulent charge in dispute with my credit card company. Why are they still getting away with this after so many years?

I am writing this to warn people of booking Hertz rentals through 3rd parties! I had booked this car through Hotwire.com which I love and have never had an issue with prior to this incident. I called Hertz to inform them that I was coming back later than my estimated time (after closing) because we were caught in traffic. The woman told me it wasn't an issue and I would be able to just drop the keys off at the desk and that was that. She never said I would or could be charged any additional fees.

As a long-time Gold customer who spends literally thousands of $$$ with Hertz every year, I plan to discontinue my patronage of Hertz immediately and move my business directly to Avis (which has recently been positively reviewed by friends and colleagues). It is completely unacceptable that Hertz has behaved like an old-time, entitled company that would have to think long and hard before giving the customer fair consideration. Hertz: The competition is too stiff in transportation today, and you can't afford to treat customers like you have just treated me!

I rented a car on-line and was quoted $171.90 and charged $ 85.84 at confirmation. When I paid for the car at check out they had to put it on another card and charged me $167.32, and told me I had to call to get the original $85.84 reversed. When I did they said the total charge came $253.16, due to "additional charges. Afterwards I found out they had charged me $35 a day for insurance. Be careful with this company. I chose them because I got a AAA discount. I could have rented a car for a whole week for $199 from another company. Never rent from them again!

I had a fraudulent charge brought against me by Hertz Brussels, Belgium that I had damaged their rental car that I had rented from them from April 24th to May 4, 2015. I had returned the car with no damage but Hertz still charged me $849 on my credit card. There was no one at the return area when I returned the car on May 4th early morning at the airport so I dropped off the key in the drop box and went to catch my early morning flight. However, my flight got delayed and so I went back to the Hertz counter to ensure everything was fine with the car and the Hertz agent at the airport confirmed everything was fine and had been checked and provided me a receipt as well indicating that I would be paying around $240 for my rental. There was no mention of any damage to the car at that time.

I waited for 2 hrs AFTER waiting an hr in the check in line for my car to be ready! Then on returning the car I waited 20 minutes in line. When the gentleman checked the car in he handed me a slip with an added day charge saying the car was late and I needed to pay for an extra day of having it! WHAT? He said to go stand in line and talk to the manager, that he realizes there's been a back up but it was out of his hands. Guess what, the line to speak to the manager was out the door! It's no wonder there's no aloha here. Shame on you Hertz for not staffing this destination appropriately.

For a holiday trip through Scotland my girlfriend and me rented a car via Hotwire. Hotwire arranged the car for us via Hertz Edinburgh Airport. We paid Hotwire for the rental (~230 E for 2 weeks for the cheapest car available). The voucher clearly stated that there would be no extra charges. In the pick up office, the lady asked whether we wanted a theft insurance and a damage insurance, to which we both said no. On the Hertz voucher that had to be signed, it said that there was a charge of 700 Pounds ~ 1000E. When I asked what it was for, she answered that it was a deposit that would be refunded when the car was OK when we returned it. We returned the car before opening hours. Afterwards I called the Hertz help desk to ask when the deposit would be returned.

Had a car reservation at Portland Airport. It took over 1 hour after checking in to finally get me car along with about 40 other people. Only 2 employees at the counter. Upon return, I delivered the car 1/2 hour before my rental time was up. Again, there were about 30 cars trying to check in and only 1 person checking in cars. We had to catch a plane. He told us to leave the key in the car and go on and he would get to our car. The next day I received a $40 charge for an extra day and was told I didn't check in until 7 PM when I actually checked in at 9:30 AM and was in Denver at 5 PM. I have spent several days and hours trying to get this solved and still no help. Hertz should change their name to Hurts!!!

We rented a car for a week from a Hertz franchise at Boston Logan Airport on July 30, 2015. We left our Panasonic Video camera in the front of the rental car, fully visible to Hertz staff. Clearly, during cleaning the car or sooner the camera would have been seen by a dishonest Hertz Employee, who probably decided to keep (steal) our Video Camera. I have asked for a followup on results of the investigation, but Hertz remains silent regarding this missing item. I have lost any respect that I have for Hertz, providing incredibly poor customer service. In seeing the many reviews of Hertz Customer Service, it is clear that they do not value their customers.

Myself and 20 other customers waited in line over 40 minutes because even though they had 8 people working, are all on the gold member side. There was one person for about 50 people in line on the regular reservations.

WORST CUSTOMER SERVICE EVER = I've been trying to get a problem fixed since yesterday and each time I tell my story to a representative, they transfer me to someone else and I have to start over again. No one has even tried to help! As well, they talk over you and don't even let you speak! Since yesterday - I have spoken to 15 reps and each one more useless and rude than the other. After reaching a rep at BOSTON LOGAN - she put me on hold, then another came on and said "how can I help you?" She said the rep told her (a supervisor) to help me. I asked her why I had to explain the whole situation again and why couldn't the rep just tell her? Instead of being sympathetic to my frustration of HERTZ customer service, she was rude to me and hung up on me! What kind of customer service is this?

I rented a car on the website. I picked it up at SFO. As I was trying to pick up my car, I received a hard sell from the salesman on their screen to upgrade. I declined the upgrade which caused all sorts of additional problems as the salesperson was clearly angry that he could not upsell me. I returned the car on the designated date and time. However when I received my VISA bill, I was charged an extra $600 because their records showed that I had returned the car 8 days late. It was like pulling hen's teeth to get my money back. Phone calls routed to the Philippines and employees who could not find my contract, then finally someone in Oklahoma City who helped me out. Now I am getting VISA bills from "PlatePass" and Hertz does not seem to be very interested in giving me my money back nor an apology. Where I come from, we call this white-collar crime. It is time the police or government agencies went after these crooks.

Hertz at the Savannah, GA airport did not honor my upgrade coupon because they knew they could get more money by renting the car I was eligible to receive. They lied to me about not having a vehicle for 3 days. I was able to rent that class car online though. I was finally able to get the size car I needed, but had to pay $200 more, even though my PC number was valid. I will NEVER use Hertz again.

I rented a car with Hertz at the Norfolk airport a week and a half ago and I will never rent from them again. There was a line with about 20 people in it at Hertz. None of the other car rental places had lines. We waited over an hour and a half for a car that he had already paid for. I really wish that I hadn't already paid, so I could have gone somewhere else. There were two people working. One person took the Gold Members only. The other person took the rest of us. Every time a plane landed a few more people would go into the Gold Member line while the rest of us waited. All of our money is the same. If they knew they had extra cars being rented that day they should have put someone extra on staff to help out. Poor management. Then a third person came on to work after an hour or so. That third person only took gold members as well. Really? Why? Two people with the short line and one with the long line.

I wanted to bring to your attention a terrible customer service experience that I had. I arrived at Hertz SFO, at approximately 9:35 AM on 7/25/15. The first problem I had was that when I was at one of the kiosks, the person asked if I wanted a car with a GPS, and I said "yes", and she put into a larger, more expensive car, without telling me. Next, the car that I was given had a radio that did not work. Two people in the garage gave me a new car, and told me, that when I exited, that they would take care of the paperwork.

I booked a package deal. Two plane tickets and a rental car. I purchased this all in advance. When we landed at our destination we went to go pick up our rental car. They wouldn't let us have the car because the driver of the car and the person who paid for the car weren't the same people. Hertz kept giving us deadend numbers to transfer the payment to a different card. The customer service was absolutely terrible, the complete worst! After wasting hours there trying to get our already paid for car we had to cancel the reservation and book with Avis who was amazing!! In the end we wasted time, didn't get the rental we paid for, not even a refund!! Absolutely the worst place to go through. I do not recommend Hertz!!!

We rented a car from a Hertz franchise in Civitavecchia (near Rome, Italy) on June 5, 2015. We left our camera in the car, but couldn't go get it because had to rejoin cruise ship. Talked with Hertz employee Claudio, who assured us he had the camera and would get it back to us. It's now August 12 and we've tried numerous times with emails and phone calls to follow-up on our camera. Each email just gets a form response, and we cannot locate any live person who knows anything or is going to do anything. What's so frustrating is that we were assured that the camera was safe and sound and would be returned to us...and then no further action. My husband has taken this to signal that we will not rent from Hertz again. Reservation # **; Rental Agreement # **; Reference # **.

We had always rented from Hertz for almost 18 years (since our honeymoon) and at least twice a year, for both business AND pleasure (family vacation). I work for Citibank therefore we have the CITILEISURE rate. We were always satisfied with the service. However, on our last trip to Orlando, and although we had a reservation number **, upon checking in, there were no cars available on the category we reserved (Minivan). There were not even SUVs available. They told us at the counter that the wait could be: 10 minutes, 30 minutes or 3 hours. It was 10 pm (reservation was made for 9 pm), we have small children and we had traveled for 12 hours.

My Hertz cheated me and say as follows - conned me because although I've done a thousand claims. (European office, consumer office in Spain, in the USA matrix Hertz, Hertz Germany, in the German Land where I **). I think I have little chance to get my money and possibly bring a lawsuit. I summarize. Car hire contract Rentalcars - telling me that I will give the car Firefly (low cost Hertz) and finally I Hertz is provided. To avoid problems contract insurance with Rentalcars worth 97 euros.

I booked with a compact, and they offer me another sedan (also compact), then charge you with double price. If you don't read the contract line by line, you may miss it.

On Aug 5, 2015 I reserved prepaid and bought collision insurance online through AAA for a rental car through Hertz. On Aug 6th I was offered further insurance coverage at the West Palm Beach Airport at which time I refused. I was told to sign an electronic screen with the assumption that all I would be charged the balance of $20.43. On arrival at home I saw that I was charged additional insurance of $29.99 a day and also fuel fee of $15.33. The vehicle was returned with a full tank of gas. The worker and I at the time of return checked that everything is ok before I left. The manager in charge at West Palm Beach Airport location has insisted that I was supposed to read the five pages of paperwork that I electronically signed to at the time of service. I WILL NEVER USE HERTZ AGAIN. This was my first and only experience. CONSUMERS DO NOT RENT FROM HERTZ.

I called 5 times to make reservations with the local office at Albuquerque International Airport because I wanted a specific car, which they could not guarantee. Each time I was not transferred to the local office, I was disconnected or told they were unavailable. Plus, I could not understand the different operators. The accent was so different, I couldn't make out what they were saying. They became perturbed by asking them to repeat often. It looks like I will have to go down there personally!!

We reserved a car from Hertz on our last vacation. We took the car in Las Vegas airport and dropped it at Reno airport. First problem: The online check-in system at Las Vegas crashed on me half way through the process. Had to start all over again with another clerk. Second problem: The reservation was for a compact 2 or 4 dr. (Group B) CCAR. The reservation form says (B) Ford Focus or similar. We ended up with a Toyota Yaris! I don't have nothing against Toyota (we own one) but I personally don't think that a Toyota Yaris is equivalent to a Ford Focus (size wise).

I was charged $514.80 for some scuff marks along the fender and the wheel rim. I had the car for less than 24 hours. My concern was that the inspection method used to inspect the car at the return was significantly different than the inspection at the exit. One thing I admit is that I never went on my knees to inspect the rim and nor did I inspect the car for any fine scratches...besides the light in the parking bay is quite dark. Normally I would go around the car, looking for dents as would the guy at the exit. This time the person at the returns could be seen inspecting very closely until he found some marks.

I wanna to do a complaint about the attendant of York Street. I was in the traffic and I tried to call there since 15:55 and she didn't answer the call. So I arrived to Hertz at 16:02 and was Closed. I know that I was late but I asked her to consider that was just 2 minutes and she said that I had the entire day to return the car and at that time she wanted to go to her house. I am totally disappointed with this treatment. The next time I will look for another company because Hertz should train better your staff! And if this girl isn't happy with her job, I know a lot of people that could do a better job and attendance to your clients. I hope that you find this person!

I have been waiting in line for picking up my reserved car rental for more than an hour. There is only one office open serving Seattle International airport. There are dozens of people with reservation waiting to pick up their rentals.

I made a reservation and rented a car on Hertz thru Hotwire.com. I reserved a full size car and I was charged around $130 for a 3 day rental. I went to pick it up and I spoke to the associate thru a kiosk on the screen, he told me he was aware of the reservation made thru hotwire and offer me another vehicle, an SUV, and was telling me it would be just about the same price and that would be the total for everything. So of course I accepted because it seemed like a good deal. Once I turned in the car and got the total bill, I see that I got billed for Hertz and Hotwire. I called Hotwire and they told me all sales are finals, they wouldn't charge nothing else and walked me thru the bill. They told me Hertz had charged me for an upgrade and that was an additional bill.

One July 17, 2015 I went to Hertz website and reserved a full size car for Aug 5, 2015 for a 1 pm pickup. A reservation number was received. On Aug 5 at 11 am I called the local Hertz outlet to verify the car would be ready. Response was no, could I pick it up at 2 pm. I called at 1:45 pm and was told no car yet, could I come it at 5 pm. I called at 4:30 pm and was told no car could be found and they would call me on Aug 6 2015 in the morning. In the meantime I called a phone number on Hertz home page website and explained what had transpired.

Recent trip to LA, first and last rental with HERTZ. WHAT LOSERS!!! Review your bill summary really good before signing and taking the car. My son and his friend and I reserved an eco cheap car via Expedia. The computer kiosk guy on the screen in Oklahoma ("Brian **") said he'd like to give us a Nissan pickup truck, cause we looked like "cool dudes" and that he was low on small cars count, and that the ladies preferred cars to trucks. Sounded fine to me. It was supposed to be a simple exchange in type, by them.

I have been a Hertz Gold customer for many years and rented a Jeep in Buffalo, NY for trip to Niagara Falls. When I received my credit card statement there was a $20.80 charge for Plate Pass. I immediately called my credit card company and began a fraudulent charge investigation. The person doing the investigation said a message popped up that this charge was authorized at the time of reservation. There is no reference to this charge on my Hertz reservation confirmation.

Even though it took a considerable amount of Aeroplan points to book a one-week Hertz rental for a family event in The Netherlands, I was pleased to be able to save that cash as the trip was already going to be expensive for my family travelling from Canada. When I booked the rental, through Aeroplan's site, I was not led to believe there would be any further charges, let alone a whopping 187.55 Euros at the end of the week.

Bad Service: I wrote below to let aussies know how bad North Gosford Hertz service was. Don't rent any car from them, as the staff not professional and the company can't be trusted. I rented a 3 ton Truck from above, North Gosford Australia, on 1 Aug 7:30, and we need this truck for Saturday only. Mary who is the Hertz staff serviced me. I checked with her if we can returned the key after hours. I had been told they don't have return letter box for after hour key return, and they asked us to return the key on next day (2nd Aug Sunday). She also told us if we return the key before mid-day on Sunday, that won't have extra cost, unless the truck is damaged by accident and forget refill the petrol. She didn't mentioned extra day charge if we returned the truck after 7:30 AM.

I made a reservation on Monday for the following Wednesday and the lady was nice and she made sure everything was in order. Came in today to pick the rental up and she lets me know that she can't rent me a car because my credit score. My husband who is in the Army is on a 14 hr flight.. His plane lands in 6 hours and I set everything up so I could get there an hour early. Now I have called 7 car rental places and not one has a car available so late in the day. So now my husband whom I haven't seen for what feels like years and who hasn't seen our sons gets to stand around and wait for a couple of hours at the airport for us to come get him. STAY AWAY FROM HERTZ!! The lady didn't even apologize or anything. She just looked behind me and started to talking to another customer.

I just learned a valuable lesson. I would never recommend renting a car to my friends, family, business associate especially when you pay in advance. Get a reservation for a car rental just to find out that I had to get Uber to drive me here and they got me here in time, just to find out they have no cars and they are making wait an hour plus. Got here at 12 noon. It's going on 1:30 pm and who knows? This is my worst experience with a car rental company. I should have stayed with "Enterprise." This is ridiculous.

I had a Hertz car organized for me as a courtesy car when I was involved in an accident. The car was arranged by the other party's insurance and everything was fine with the delivery, etc. until I realized I had not been given any form of paperwork to show that I was legally driving the car, which caused issues with transferring my parking permit to the new vehicle (without which I am unable to park within a mile of my house). I called Hertz a number of times and was unable to get through to the office, and I resorted to calling the agency who arranged the car, who were eventually able to get through and were told that Hertz "don't give out paperwork, and everything is just kept online at their offices" - not helpful at all! Once I heard that I would be getting my car back I arranged a pickup for the courtesy car, again through the agency, for Saturday morning but as I waited and waited, no-one turned up.

We bought a used car through Hertz Car Sales (in Ventura, CA) and we are really unhappy with the outcome. We've found many issues with the car that are causing us additional expenses. When we chose to use Hertz, we first selected a car from their online inventory, a Hyundai Elantra. We called and they told us that they will "prepare" car. I'm Russian, and in Russia "sale preparing" means taking every add-ons out of a car, like emergency wheel, carpets, changing normal windshield wipers on crappy ones and so on.

I'm frequent international traveler who used to live in UK for 11 years. Months ago, I rented a small car (Renault Captur) at good price (with poor insurance in my carelessness) through my airline cooperation for a week. Unfortunately, I made a dent on door (No functional problem, just cosmetic but significant). I agree to pay for repair as I made the damage (actually I reported by myself). But they charged up to the limit 900 pounds for this as they estimated over 1000. I had more than 4 cars in UK for 11 years and several experiences of body repairs of course. I believe their charge is complete replacement not repair, although repair should be enough and actually they would do, I believe. Be very careful and get full insurance with lowest access, then you can compare the price. Do not just like their low price!!!

On the weekend of July 4, I reserved a car for a week. As part of the reservation my credit card was charged $180. On the morning of my pick up date, one of their associate called me and told me that they don't have the car for me. I asked her about the money deducted from my card but she told me that the transaction "will not go through" unless I picked the car (absolute lie!!!). Here I am begging the company for my own money. I went in person to the local customer centers; tried calling billing department only to rust being hold for hours and being hang up in the process. Their associate emailed them (I was CC'd with the email) he never got any response.

On July 25, 2015, we feel wronged, an abuse of credit card charge by Hertz Mercur Rent a Car at Budapest Airport T2. I would like to sum up that it happened on my rented car. It is little long but reading any details you can figure out and understand because we feel wronged by Hertz Mercur Rent a Car. Saturday on 25th of July, I returned the car at car check area and before I and my husband had checked the car and it was perfect. At check area, the Hertz person checked the car carefully. He checked if there were some scratch on auto body (removing the dirty to see better). Checked outside the car – everything. Afterwards, he checked inside and tested also the engine sitting into driver seat.

Word to the wise!!! Do NOT rent a car from Hertz. Aside from them charging me for things they said they wouldn't, and not having ANY CARS in the class that I booked, I called them not even 30 minutes after I realized I left my Ray Bans in the rental. I KNOW FOR A FACT I left them in there, yet of course they were not found and I was even told that I did not leave them in the car. What? SMH. Of course they keep no logs as to what employees have come in contact with the car. Then they asked me to send a picture of me wearing the glasses cause they said they may have found them. So I did, and I got a call back from an employee who proceeded to tell me I was beautiful and try to actually get at me. Dead serious.

So my car breaks down in YREKA, CA and it's a very small town so they only had Dollar Car Rentals or Hertz. After speaking with them they told me they had a large sized SUV for my family of 5 and our stuff. We went down to their office and was handed a medium sized jeep. We didn't have a lot of time to debate on the vehicle so we all tried to make it work, but we could not fit any of our stuff in the car at all so we called roadside assistance after they hung up on us 20 times & they guaranteed us a large SUV in Sacramento, CA.

We reserved Chevy Equinox. Nothing close to that when we got there. We were given a Nissan Pathfinder. No GPS-No backup camera and 200 dollars more. Waited an hour for the transaction. Friends went to Enterprise at the same time and they got what they ordered and were done immediately! Stay away from THIS HERTZ!

Here's my thing, and mind you I don't generally write reviews but I feel the need to. If I reserve AND pay for something online, shouldn't it give me an accurate assessment of whether or not I'm approved before taking my $300??? Then when I go into the location, the rep tells me you're not approved for the vehicle and gives me the Equifax number to call to get my refund. After explaining to the rep that this is the number for the credit bureau, not customer service, he replies "oh, well it's online."

The day of my free rental using my points, I was unable to get a pickup to be able to rent the car. I usually pick up my rentals at the end of the day but today I needed to be at the DMV by 4:30 and the agent was already an hour late and couldn't be reached by text so I had to cancel the DMV and call to get my points returned and was treated very rudely by the rewards customer service rep... Unacceptable behavior when it's Hertz's fault they don't have enough staff to pick up people.

I had a confirmed reservation for a full-size car at Hertz rental in Union City Georgia. I booked my reservation with arrival time of 3 PM, space when I was running late, I placed a courtesy call to inform them that I was running late but on my way and will be there in 20 minutes. They confirmed and said OK. When I arrived I was told that the person next to me "being serviced" was given my car because we have the same last name and they service in the first come first serve basis. Seriously? What was the point of making a reservation? And that they had no other car only a Focus. There is no way you can fit four adults in the Ford focus comfortably and for a week! This location offered no decent solution to dis-honoring my confirmed reservation. The agent had no care in the world for this situation. The branch manager stated that they're having issues getting cars all month from the airport (not my fault if I had a confirmed reservation).

My son who is active military, came home on leave for 5 days, before having to leave for overseas. Hertz charged him a $200 deposit for an economy car, THEN charged another $600 on his credit card before he even took the car back. He TRIED to obtain a correction at the airport when he turned the car in, but they gave him the runaround and he finally gave up because he would have missed his flight. Hertz must know that these military guys are prime targets to scam because they often are on the move and/or overseas (Protecting YOUR country). Military, and everyone else, do NOT patronize Hertz! They WILL rip you off!

Hertz San Antonio airport our accepts a reservation, same day. They take us through check in to then tell us there's a 5 person waitlist. They could have not accepted the reservation.

We rented a vehicle weeks in advance that was supposed to be picked up at 5:30PM at Hertz in Waltham, MA (High St). Arrived early at 4:45PM and other customers outside unable to get in. Sign said "back at 5:25." At about 6:20PM the two rental agents finally arrived and I say two with both having left office closed and no explanation (office hours are to 6PM). By the time I got vehicle it was past 6:35PM. The people ahead of me were complaining about terrible vehicle being returned. They eventually gave me my vehicle but vacuumed floor first. The only explanation I got was when I asked how to start it with that push button.

We rented a car from Hertz at the Seattle airport. The guy at the desk was nice. I signed up for the basic coverage and only added gas. We booked this rental thru a travel agency so it was already paid for except for the gas. When I returned home after dropping off the car I noticed a $381 charge on my car from Hertz. I contacted the travel agency and they said Hertz already took their money for the rental, the $381 was additional. I called Hertz, and they said I signed up for all of their premium services, which I absolutely did not. Since I no longer had a copy of my paperwork, I couldn't prove I didn't. So now I'm just getting screwed out of $381 because there is nothing their terrible customer service can do. These people are scam artists. DO NOT RENT FROM THEM!

I rented a car from Hertz. Since there was a long line at the location, the clerks insisted that I use the Kiosk to rent a car. I CLEARLY declined the very expensive additional insurance after a very long sales pitch! I declined this since I have my own insurance. I was asked to sign a contract which was printed at the end of the transaction. I did not have a chance to review any charges before the contract was printed. As it turns out they charged me the maximum amount for all the possible additional insurance. They are now refusing to review with me the rental records, or to review with me the video of the transaction to see that I clearly declined the additional insurance. There were many other customers in the Hertz location complaining of the same problem. This company is not trustworthy.

We hire a car in April 2015 for 4 days, and returned with a small scratch in front. They took us over $600 to repair that scratch without invoice or a quotation. When I ask them to send us the repair invoice to claim insurance. They said that $600 is just estimated amount and they do not have any invoice or any information for that repair. My request is still there until present. I am very disappointed about the big company like Hertz. So, in my opinion, Hertz looks like a dishonest company, far away from Hertz.

During a recent trip to Barcelona, Spain we arranged to rent a car from Hertz through Priceline. We arrived at the Hotel Hesperia Del Mar, where a Hertz rental agent is located. We presented the Priceline/Hertz agreement to Ester, the Hertz employee, and she had our car brought around. It was a mini, mini something and would not even a accommodate our two moderate bags. She then offered a larger car for an additional 140 Euros for the 7 days which would have brought our total rental costs to 291 Euros, including tax, for the 7 days.

I rent a car from Firefly (it turn out to be part of Hertz) on July 8th, 2015 at Perth Airport. At the time the rental agreement was signed, Hertz's representative advertised car rental insurance to us and made clear that at the rate of $16.36 per day, it will help to reduce our collision liability to $800 if the accident happened. Unfortunately, we hit a kangaroo on the highway at night and causing damage to the passenger side of bumper. The full cost of repairing more than $2000 was charged from my credit card.

Rented a car from Hertz at Linz (2 July 2015) and returned at Vienna airport (6 July 2015). At time of renting, they close the counter by the time I find the car in the parking lot, never do a vehicle inspection with me. At time of return, they ignore the rest of the car and immediately spot a tiny scratch on the bumper. I said that it could have been from the beginning and I didn't inspect the car with a magnifying glass at the start of rental. They said "ok". I assume it means "it's okay, don't worry about it". I have a flight to catch with my family waiting outside in the sun. They give me a form to sign which I think is a normal vehicle return form.

Return my vehicle to Hertz overnight. Was told that I would get a call the next day to find out what my final bill was. Hertz person told me he was very busy, "call back tomorrow". When I started to ask another question, I was put on hold. The person never came back to the phone. I called at 5:40, hertz closed at 6:00 pm. I was still on hold at 6:10. Person never came back to the phone.

Hertz Binghamton New York regional Airport - Reserved a rental 2-3 weeks prior to trip. Went to airport for pickup and was told car was not ready yet. Asked if I could wait an hour. Returned an hour later and was told no rental cars were available at all that day. Why have the option of reserving online but when you go to pick up rental, it isn't there. How do you run a business like this? Now I have a hotel booked 4 hours away and no way to get there and plus I will have to pay 1st night hotel room because I did not cancel reservation within 24 hours.... I will never rent from this establishment (HERTZ) ever again.

Lease the car at Denver airport on July 11. The car was dirty and gaskets coming off the top of the car. I informed the attendant who then told me she would let the manager know. Additionally the keys would sometimes works, sometimes wouldn't. The car was almost a junk. Hertz it's slow to respond. They should call it junk rental.

I had a hold placed on my account yet was told that I still could not rent a car. The Salisbury Airport location ended up costing me $253 in hotel fees yet they claim no responsibility for what they did. I got an apology and an offer of $50 off of a future rental. Not!

I booked online. That was easy to do and the price was fair. I also paid for the insurance... I called about a child seat in advance; $15 per day seemed like a lot. For 6 days we could buy a car seat for while on vacation. I declined that and we brought ours with us. Annoying but not a big deal. When we arrived at FLL Hertz counter the rep asked if we wanted liability insurance because the insurance we bought only covered the car - I was slightly annoyed to feel "nickel and dimed." We declined that because our $300 rental was turning into $400+... We get to our lot number and the car was not very clean (interior) but didn't seem awful, on the surface. After 24 hours in the car, though - I'm finishing crumbs and sticky residue in various places, what looks like coffee spilled on back seat. Ugh!

I rented twice under the 6x miles promotion. Charges once for $2100 and once for $3700. Only got 700 and 850 miles credited. Complained several times with no success. They even told me to take it up with the airline even though they said they were only going to credit the amounts above. Scam or just terrible service? Who knows. In the end I got cheated out of the promised miles.

I rented a car for vacation and they double billed me. That was two weeks ago and I am still waiting for my refund. Horrible customer service, no one even returned my call. When I called the manager today he gave me an 800 number to call and find out where my refund was. I was put into a continual loop on the phone. He hung up on me when I called him back to complain and ask where my refund was. This was their mistake and they took no ownership to make it better. DO NOT RENT A CAR FROM THEM, THEY ARE THIEVES.

Rented car through Hotwire. Upon arrival Hertz told me car was not in and gave similar model. Was charged an additional $180 as deposit, which is more than if rented directly. Never credited. Service department said was cost of "upgrade."

I rented a car recently online from Hertz, a small SUV (like a Rav4, they promised). I received a Jeep Patriot, instead, that, as I soon discovered was totally MANUAL. Except for cruise control, everything--doors, mirrors, seats, locks--were manual. No electronics whatsoever. Way below standard for my usual business car rental. When I complained at the counter after the rental (no time beforehand, on the way to a business meeting), I was told I could talk to the manager, but she did not answer her phone and could not be located.

Very bad customer service. Why have the option of reserving online but when you go pick it up, the car you reserved isn't there. Luckily ONE car was left so I had to reserve it. This was a larger car and when I turned it in, I was charged approximately $70 more for the upgrade (which was their fault). I complained online and got some crazy story saying this wasn't for the upgrade but some "liability insurance" or something like that when I told them I had my own insurance. Anyway, they wouldn't reimburse me and more or less said it was my fault for not reading it. OK, I'll throw you a bone and take responsibility, but I still think I was mislead but they didn't care. Anyway, the internet works wonders and I will continue to spoil their reputation by going to various websites to complain. If I have to create numerous email accounts, I'll do that.

Rent a car in Munic. Car brakes was broken and they refuse to give me new car till repaired.

Major Frustration at the Fort Lauderdale airport picking up a prepaid car rental. First the line had 5 in front of me which the line grew to 10, all 3 kiosk machines. Several weren't working and were busy. Two reps behind counter, then one left leaving one, finally another shows up for his shift to start at 3:00. As soon as he signs on the other guy was getting off. One man was yelling for a manager. I went three times to the kiosk. 1st time the guy said he had to take another call. 5 min later tried another, no connection after touching the check mark. 3rd time later no one available.

I was going to rent a car at North Hills Ca. Spoke with Gaby who can't help me in regards to giving me insurance info. Gave me another number. I called - they jerked me around too and then hung up. Gaby said only way she could help is if I went into the store only because she had other customers.

I was told I was going to have a luxury car and I am a gold member there so I just go to the port where the car is and I leave, but when I got to the port where my car was it was diff - not a luxury car! So I go back IN TO TELL THE CLERK AND THEY TELL ME "SORRY THERE IS ANOTHER CAR FOR YOU." All they said was it was going to cost me 65$ but sure enough I billed 65 on top of the 128 per day I was paying which they never told me about. I just feel as I was duped and scammed! I try to resolve the matter but all they do is give me the running around, mind you this was a business trip for my small business. I feel like I can't even trust them anymore!

I went to Hertz for a rental car in Glen Burnie, MD on June 29th and returned the car July 20th. On June 29th I was told they would hold $50 on my account so I asked why this was (my ins. co. was paying for the rental). He said "it's our policy." I returned the car and was charged the $50 and was told it was because I smoked in the car (this is correct). I then asked him why he didn't mention this on the initial visit and he stated "it's in your contract." So I stated, "I specifically asked you about that $50 you placed on my account and that was your opportunity to state any pet or smoking in the car will incur this fee." I was extremely angry at his arrogance and he even held up two fingers (peace sign) when I turned back to him (not sure of any other fingers that were held up when my back was turned).

Hertz General Sales Manager and **, Hertz Sales Consultant located at 11301 Firestone Blvd, Norwalk, CA 90650. They put a lot of pressure on me to finance a vehicle, when I had a better offer than 1.99%. The next day - 7/21 - I contacted the location to verify availability of the vehicle (it was available) and to inform them that I was on my way to pick it up. General Sales Manager called me and said someone was looking at the vehicle and may purchase it. I told him I had the check and was on my way; he did not want to sell the vehicle to me because I wasn't present.

Rented a car in Akron, Ohio 5 days. I checked at rental location the day before about my rental. The next day pick up time, reservations lost everyone getting car but me. My sales agent I find went in the back and made the effort to get a car serviced himself. Being in hurry I took it a mini van. Not really clean inside and out. No gas enough to get to gas station. It smelled like someone threw up in night before. I had to buy air fresheners to try and mask the smell. The best part the whole time I had to hear my girlfriend complain. Thanks Hertz.

When picking up a car rental, it was discussed what the rental rate would be and how much would be added by taking out the insurance coverage. But my husband thought the amount was the full amount and NOT added for every day. He was also told that a $200 deposit would be credited after the car was returned and that he until noon on the Tuesday following the weekend rental to return the car. Now the amount for the insurance was on the "contract" but that was handed to him folded up in a folder and the charges were not gone over with him.

So I reserved a car in advance took the flight to Fort Myers FL. Walked up to hertz counter gave my information along with the info my wife download offline. The lady took my information and asked for my dl and my credit card. We were laughing and talking while she entered my info. All the sudden she said "I can't rent to you". I laughed thinking she was joking but she was not, said my card was a debit card. I said it was not but why argue so my wife had her card and dl. OK right so she runs her card and info. No problem. Funny same account, in fact the account I opened and later added wife to.

We made a reservation through Expedia to pick up a midsized car from Orlando Florida. When we arrived at the location, first we had a Toyota Corolla in a very bad shape and the A/C was not working. The agent came to check it and the car broke and wouldn't start! Then they told us that they will get us another car but they only have a compact. I asked the agent why I should pay the price of a midsized if I am renting a compact. He was very impolite and very rude (his name was Mike **.

Rented a car from Hertz in SF. Specifically asked about the toll for the Golden Gate because I have been screwed before. They gave me a pamphlet saying, "No problem! Just go through it and then go to the Golden Gate toll page with FasTrak within a week and pay the $7." Great.. Sounds good! So I get home, pull out my little pamphlet and go to the FasTrak GG toll page and try to put in my info. It says there's no toll from me. That's weird. Maybe they got the license plate wrong?? So I gave up.

We were charged an additional $118.91 at the Denver Airport. The Hertz associate told us we had a one time charge for an additional driver for our 9-day rental - instead we were charged daily. We asked him two times to verify that it was a one time charge. When we returned the car the manager told us that he would review a video tape of the transaction and that a hold would be put on the charge. The $118.91 was immediately posted on our credit card and we are disputing the transaction. We will never rent from Hertz again!

Very disappointed on Hertz Munich airport! We rented an Opel Mokka on 12.7.2015, which had scratching and dents on the right side of the car on both doors. We photographed the damaged and asked for the personnel to check if the markings on the cards were correct on the damage (they then saw the damage and the markings). They told us everything was fine!

I am a happy Hertz customer but I wish to bring to your attention a serious safety concern directly related to Hertz's key ring policy. The way Hertz secures the keys needs to be reevaluated especially for the Chevy Camaro. In my case, the Hertz rental key chain had two sets of keys, remotes, and the classic Hertz #1 key fob. Unfortunately this cluster of keys got caught in the manual shift paddles on the backside of the steering wheel causing the car to shut off during a right-hand turn. After a 2nd close call, I found myself holding the keys away from the steering wheel while driving. Needless to say I was quite shaken up by the whole experience. This occurred Friday morning, July 17th, in Phoenix.

Hertz is charging hidden fees for this scam called Plate Pass. Plate Pass is a toll paying service. When I rented the car I had no idea I would be charged for Plate Pass. Weeks after the rental, I was surprised by a charge of over $30 for a service charge to which I never agreed and certainly did not use. An internet search demonstrated Hertz has paid $14 million dollars to avoid class action lawsuits related to this Plate Pass scam in 2014, yet Hertz continues this practice of fraud! Do not rent from Hertz.

Someone hit me from behind causing injury to my body and car. Their ins. company made reservations with Hertz for a vehicle way smaller than mine, but just being able to get where I need to go, I did not argue. I confirmed reservations, dropped my car off at the auto body shop and got dropped off at Hertz, thinking I would leave in a vehicle because I did everything right. WRONG. I get there they don't have an economy vehicle, which the reservations were made for. I say "ok just give me something", I am hurting and I don't live close, it's about 7 miles to my house.

Rented a car through Hertz at the Shreveport, LA Airport. I didn't select the pre-purchase of fuel. I opted for an e-receipt so I didn't know they charged for fuel purchase option until my return flight landed and I received the receipt. I call customer service and was told that was their new policy, "CHARGE FOR FUEL BASED ON MILEAGE." They said their new policy was also, "not to refund money after the card was charged." Very shady policy and business ethics. Can you say Mob Mentality? I been a Gold member for many years, but will rent elsewhere!

First car - falling off license plate (see picture). Exchanged for second car - non-functioning front blinkers, parts hanging loose from bottom (see picture). I went to the manager and expressed my concern about faulty blinkers and falling license plates and he said this can't be caught during regular check as they have too many cars. If I get pulled over by the police, he said I could get by saying it is a rental. He had no concerns with the falling parts and faulty blinkers would be an accident hazard. Going to and from to exchange vehicles was an ordeal of 2-3 hour loss and the best they could do to compensate was exchange vehicle again. Second manager said I have had some bad luck with 'my' vehicles. Apparently managers at Hertz do not carry business cards.

Rented a vehicle for ten days, declined liability insurance and was charged for it anyway. Had gone back on numerous occasions to no avail. Was given a run-around. Was told somebody who can remove the extra charge would be contacting me, nobody did, so I contacted my bank to have them resolve it. Needless to say, it was time-consuming and frustrating. I'm extremely disappointed.

Called to ask why when I returned junk rental car in which my insurance was paining for they did not do walk around, check mileage, gas or damage. Then mgr got smart with me, I'm the wrong guy to do that to. I said to mgr "I know your office is in Bullhead City AZ and there are a bunch of lowlifes in bhc. Sounds like you fit right in." I then said "cause I was wrong for thinking Bullhead City was a one horse town cause all I see is a bunch of jackasses." By the way I rented a car from Enterprise in Henderson NV and put my vehicle in body shop there, again my ins is paying. Do not rent from this low life piece of garbage. Her name is Jennifer. She couldn't hold a job in Vegas or Phoenix. She belongs in Bullhead City AZ. What an idiot. By the way Hertz does not want to rent me another car, so my insurance adjuster said "no worries". I will never rent from them, Enterprise is great. Remember do not rent from this low life jackass. Thanks again.

We had problems with a minivan concerning a non-working seatbelt while on vacation. Hertz was not good with dealing it and I am the one who had to figure out what to do. I contacted customer service and complained. Nothing. I have sent two emails and no response. Will never use Hertz again.

On June 27, 2015 Hertz issued a silver Nissan Maxima with registration number 931NS1 to me. The registration had expired on January 1st 2015. That means the registration had expired 6 months prior to the vehicle being issued to me. Six MONTHS. A day or two is sort of excusable. However six months is blatant carelessness. Also, the car had a state of New York inspection sticker on it. Massachusetts gives days, not months, to get a vehicle inspected after registering it in Massachusetts. So, the car wasn't inspected either. Again, obvious carelessness. Driving a vehicle with no registration and no inspection is an arrestable offense in Massachusetts. I could've been put in jail for driving this car. I don't appreciate that. To add insult to injury, upon calling Hertz customer service, the first suggestion the Hertz agent gave was for me to DRIVE the car back to the airport for an exchange.

We rented a car for 1 week during our vacation in Los Angeles. The car we rented had a secret compartment on the passenger's seat. I put the iPad in there and when we returned the car we forgot to take it since we were running late to the airport. I have gone online to file report and I haven't had any luck. I tried calling also no luck. My husband is a fireman and had all his study materials for a promotional test store in the iPad as well as our pictures that are very sentimental to us. I keep trying to call and no luck with anyone being able to help.

I made a reservation through Hotwire and Hertz was the company who picked up my reservation. If you have used Hotwire in the past you know you pay them and not the company you ultimately are offered the service by. When I got to the rental counter the receptionist and I went through the agreement process, I signed for the car, took the keys and headed on my way. The car was fine, no issues, a happy renter. A few days after I was home from my trip, I noticed I was billed by Hertz for the rental. I called Hertz to let them know I paid through Hotwire so I should not have been billed. They looked into it and told me I was being billed for an upgrade. Well, well, this conversation never took place during the rental process, so I was for lack of a better word scammed by the Hertz receptionist, into an upgrade.

Waited in a crazy long line to rent - over 1hr. Car was not inspected prior to leaving rental. Had an intermittent light flash on dash. Flat tire in valet lot. Charged an extra $80 for roadside assistance to change. Impossible to contact counter or Hertz rep to see if should return car and discuss issues. 1 day of vacation wasted dealing with car. Upon return, was offered a $50 voucher for future rental. Refused voucher because will never rent with them again. Junky cars, poor service and don't care a bit about customer satisfaction.

We went to Huatulco Mexico to see family. We booked our flights and car rental through Orbitz including purchasing the optional car and health insurance. When we arrived to pick our car up at 1130 AM we ended up waiting over 2 hours until we left at 2:30 PM because the agent refused to rent us the car without the additional $300+ car insurance he wanted to charge us for even though we had already purchased car insurance through Orbitz. The agent was rude, argumentative, and tried to pull the "I don't speak English" crap... even though I speak Fluent Spanish and am from Huatulco for over 2 hours refusing to rent us the car unless we bought your insurance even though we had proof that we purchased car insurance through Orbitz. The agent tried to make us buy the insurance for over $300, then we said no.

Travel agent created a reservation for a rental car for our family vacation. It was supposed to be a midsized car. It was a Toyota Corolla. The agent politely offered to upgrade the car. She said because we had a previous reservation it would be $69 a day. Assuming that was the rate, I accepted. We had been on a 7-hour flight. I just wanted to get to the hotel. However the rate was not $69, it was an additional $69. For 5 days of car rental it was over $900. I will be disputing the charges, canceling my credit card, doing everything possible to be sure they do not get by with this. I'm sure it's a practiced diversion to many weary travelers. Do not rent from HERTZ. EVER!!!

I would never rent from this establishment again. I had a confirmation number ** for a full size vehicle and I had to pick it up today at 11A. I should have known something was wrong when I overheard another customer having a problem with her rental at this same location. I was told that the card I had which was "Connex", didn't rent cars using their debit card. I was a little upset but understood that it was Connex policy and not Hertz and I understood that, so I specifically asked the male representative who was there "Can I go home and get a another credit card and if so will you have a car to rent when I come back?" His reply was "Yeah I have plenty of cars."

I will NEVER rent from this company again. Worst customer service I have ever had with a rental company. Very slow.. unknowledgeable and rude. They quoted me five different rates in one day after I was hung up on 6 times and leaving 3 messages without one call back. EVER. The rates are high and their deposit of 200.00 is a scam so they can find things to charge you for to deduct from it. They messed up my reservation from the beginning. It was a disaster. My advice to anyone thinking of renting from them.. STAY AWAY!!!!

I rented a car from Hertz for the first time as a member of their family and friends program and they gave me the crappiest car they could find. There were dashboard alerts that concerned me. So I went to the office to ask to switch it and the clerk said they would have to charge me for the gas I used so she suggested fill the tank back to full. (It was 3 gallons less from full) So, I did. They still charged me for the gas. When I emailed them and sent them the gas receipt, they said I returned the car not on a full tank. After that, I no longer rent from Hertz. I complained to the supervisor at the rental location, call customer service, and emailed their corporate office. No responses and the supervisor was adamant about me returning the car on a less than full tank, even after I explained the situation. For $20.00 they lost a very valuable customer and prospective customers. I make sure to tell my family and friends about this incident.

On 8/9/2014 I received an email that a fraudulent reservation had been made for a rental car via the Hertz company. I immediately called and emailed Hertz to notify them their system had been breached, and I did not make this reservation. I received a confirmation code verifying this conversation of which I still have in my documents. In 9/2014 I received another email about this reservation. I again called them to tell them I didn't make the reservation and requested they remove all my information from their system. I was told it would be taken care of.

I reserved a car 9 days before I needed it to pick up in Decator and drop off in Nashville. I was sent a confirmation email the day I reserved my car. One hour before my pickup time I received a call telling me that they did not have a car for me. I would have to wait and that my late reservation and due to people who walked in, I no longer have my reservation time - I would have to wait. They never called me back! I called Enterprise and had a car immediately. Hertz left me stranded in Georgia and didn't even attempt to help me out. What is the point of reserving a car if they give it away?

Was renting a car! And after they took my money they rejected my booking at the airport after they didn't accept visa debit! We explained that those T&Cs were not printed until all paid. She totally dismiss us and didn't refund the money. Got angry at us for not having a credit card when that has never happened before!!!

Having been a Hertz Gold member for the last 5 years I have become increasingly disappointed in their service and have reached a point where I will never rent from them again. This is not isolated to one location, but my last 3 rentals (one in Sacramento, two at London Heathrow). Each time I was told my confirmed rental was not available, but they could give me an upgrade and that they would make it easy to return by pre-paying the fuel. Each time I assured them I would bring the tank back full and each time was told they'd take the charge off afterwards. 2/3 times it was removed and I wasn't charged for the upgrade.

I rented a car with insurance for my son through Hotwire. This was the first time he rented a car in his name as we were not traveling with him. Hertz was the rental agency. We paid 63.17 for the car rental and 27.00 for the insurance. At the airport, he was talked into an upgrade but they also sold him insurance through Hertz, knowing that he already paid for insurance with Hotwire. He was unaware he was paying for the insurance twice. Plus, since his flight was delayed 6 hours he called to ask for a later drop off time. They charged him for an extra day as well as a per hour late charge. It should be one or the other not both.

My Father, Mother, & I traveled to Dallas, Texas for the weekend of July 3-5, 2015. We required a car for travel between DFW and the rest of our Texas destinations. I booked in advance online. The person at the counter disregarded this in a way that caused me to question his handle of the English language, however I am sure this should have no impact on his ability to deal in honesty. He was not honest. I foreknew the charges associated with GPS that he claimed was "complimentary, please enjoy it", and warned my parents not to touch it. He asked if we wanted "the insurance for the car" and we said "we already booked that, yes. We booked in advance, here is the printout of our reservation with confirmation number!" To which he replied "we will simply do a new one".

Reserved a mid size car (Chevy Malibu) online. Sat for 35 minutes waiting to be serviced at Hertz on July 2, 2015. Finally was called to counter, was told the Chevy Malibu was not available. Stuck me with a Nissan with bucket seats and less space for family. Was told the rental charge was $237.12 plus $200 deposit for a total of $437.12 which I paid with my bank account debit card, or so I thought. Upon return, the car was inspected, was deemed in good shape with the agreed half tank of gasoline. Was told my card would be charged for the $237.12 rental charge and credited for the $200.00 deposit.

I rented an "economy" car in Los Angeles for 10 days. While at the kiosk the nice customer service rep said he would throw in a complementary GPS. Ok, thanks! I went to my little Nissan Versa, saw that it had dings and scratches all over it--and left. The day after I returned the car I get a charge on my account for $165. I called customer service. The lady seemed clueless but stated that I asked for an upgrade-$15 per day. I asked what I upgraded from. She said I originally had a "compact" car. "No, honey. I have a family of 4-with 2 of us nearly 6 foot tall. We know better than to request a "compact" car. That's completely false". She transferred me to "billing" where I was on hold for 15 minutes. Unfortunately I had to disconnect because I work for a living.

My children and I were taking a vacation and needed a rental car from Cornelius, NC. Our reservation was for noon and were running a little late and showed up at 12:45pm for a full size car to pick up. When we arrived they told us that we were late for the pick up and it was their policy not to hold cars so ours was given away. They had no other cars to give us except an economy.

I am a Gold Member at Hertz and have never selected the fuel option in my profile. However somehow it got included in my profile. So I just return a rental car with a full tank of gas. But my bill included a charge for the fuel purchase option of $54.19. When wanted that charge removed, the person checking the car in said I had to talk to the manager but the manager was not available. When I called the customer service number they said I have to provide a copy of the receipt. Last time I will ever rent from Hertz. Seems to me this would be a great class-action lawsuit. Hertz is charging excess fees for fuel and in some cases hope the renter will not know they were just charged for a service you did not purchase.

I rented a car for 9 days from Infinity Holidays Flight Centre, while I was New Zealand and paid the full price. When I picked up the car at the international airport, (Palms Spring, CA) I was offered a free upgrade at no extra cost. I had asked the salesperson if there would be any extra charges, he confirmed "no". I was asked for my card number for the bond deposit. After returning the car I was charged an extra $100 USD per day. After complaining to the manager I was told it was the responsibility of Palm Spring's branch. We asked ASB merchant to dispute the payment but was unsuccessful. Very disappointed.

The customer service at the Naples Airport is less than desirable. The service manager does not explain the insurance billing nor the fuel policy and is too busy to make sure that the customer is satisfied. They are irresponsible and do not stand by their word. I was charged $128.00 for fuel and for two extra days rental when the car was returned at the Volvo repair shop. I was appalled to have 250.00 plus billed to my credit card and after saying, "it would be credited back", both manager and regional manager did nothing to rectify the charges and asked me to call the billing department. Save yourself time and the aggravation and rent from another car company. I feel sorry for the older folks who get charged incorrectly and do not notice their credit card statements. Maybe with letters to the Attorney General, these Hertz employees will be audited and caught before another person is taken advantage of!

Birmingham, Alabama Airport location - We were on our way to Gulf Shores for a family vacation when the mass air sensor on my Navigator went out so I had to rent a SUV to haul all our supplies that was in the cargo area of my Navigator. I left in the rental SUV with a receipt of $956 and then $1805 was charged to my credit card. When I called to inquire about the details of the charges, I learned there were $600 worth of insurance fees put on there. The agent never discussed insurance with me... We have full coverage on everything we drive, therefore, I wouldn't have needed it. Apparently, when I signed the rental agreement, I consented to the insurance. Yes, I should have read the agreement word for word but I was in a panic with two kids and a dog awaiting to get on with our vacation. Point being, the agent should have discussed the insurance option with me and I would have then declined. I will NEVER use Hertz again and I will certainly spread the negative word!

Last week my wife (Mina **) and I decided to travel by plane to Portland from GEG. Upon our 45-minute plane trip we were elated that we took the 45-minute flight (winds behind us) instead of driving for 6 hours. Our intended destination was Eugene, Oregon - the USATF National Championships held at the U of Oregon. After taking that short flight we went down to luggage and found that lo and behold our luggage was available... wooo not like most airports. After proceeding over to the airport on site location for rental cars we walked by the Hertz Honored Gold Plus Rewards office only to find out that my enrollment meant nothing since it was not operating w/ sign said "closed."

Had to reserve car to make a trip to see my sick grandmother on 4th of July weekend. Reserved & paid for car online, called before pickup to confirm if anything else was needed, was told nothing besides ID. Find out at pick up there's a $200 hold for car even though it's been paid for! Issue with this, besides fact that we were unprepared, was that no one mentioned it till time of pick up! When asked why it wasn't mentioned, response was "it's in your terms & conditions."

Lied to when I picked up the rental and it ended up costing me $500. I was in an accident while on vacation and needed a rental car. I was told I can make the reservation for as long as I like (while my vehicle was assessed for damage and repaired) and if I returned early I would be refunded. I was also told I could return to another location near my home. I was then billed for the full length of the reservation when I returned 2 weeks early (after buying a new car because mine was totaled in the accident). On calling customer service they refused to give a refund and said I 'broke' the reservation. They also refused to take responsibility for the lies their Mount Pocono location told me. Just amazed that's how they treat their gold members and I will never rent from Hertz again.

Our company rented 4 large SUVs for the Ragnar Relay across the Wasatch Back on June 19th-20th. We arrived at the airport only to find that we would need to wait 40 minutes for our vehicles to arrive. After waiting for 90 minutes, we approached the counter to find out what was going on. They told us our cars were not there yet, and the available Suburbans in the parking lot were reserved for other customer picking them up later that day. When we asked what they could do for us, they said they could call when they arrive, but they had no idea when that would be or we could cancel our reservation. We had to be out the door and on the road with the SUVs in under an hour and both options were unacceptable.

I reserved a car online in April for a vacation in Scotland in June. Along with the car, I requested a gps. I used an educator discount site to make the reservation. The price I was given at the time of reservation was $414.00 for 4 days. When I picked up the car, I was told that the portable gps I reserved would not work where I was traveling. The rep suggested I upgrade to a vehicle that had an in-dash gps. I feel that I didn't have a choice so I approved the upgrade. I also added another driver at an additional cost of $62. I received my credit card statement and my final charge was for $878! More than double the original cost.

I booked a car for my wedding day online with Hertz. Went to pick the car & the service was terribly horrible. The guy at the counter was talking to me with his hand over his mouth covered, through his teeth, his colleague was helping him with his head buried under his desk. I was told I had to pay insurance and deposit and holding fee. Told the guy that's not on the site or terms and conditions or whatever the crap they sent me. He just said 'yes', his colleague too, ended leaving. Disgusted by the service, would rather recommend renting a bicycle. They'll probably be more honest about their services. The experience was horse, cow, pig crap!

We had a reservation for a full-size car that we were told would be at the John Wayne Airport on June 24. However after waiting in the check out line for approximately a half hour were told they were no cars available. (reservation papers were shown) A meek apology given. As soon as one was available (an hour or so) a shuttle would take us to the car. He was sorry! We asked for a free upgrade, he could not do this without the manager. Asked for the manager, twice, none appeared. While waiting, we then notice about 6 other families waiting. I talked to three other families and they were in the same situation. Again asked for a manager, told we could get the upgrade with a 10 percent discount, by the clerk, but again no manager. We then noticed that other people leaving the Hertz counter were going to other rental counters and leaving.

Reserved a car for a holiday and they wouldn't honor the reservation stating that since they were closed during the holiday weekend I had to return the car 2 days after the reservation drop off date and PAY for the extra 2 days. Called several customer service numbers and sat on hold. NEVER AGAIN!

Just as you will read in all the other reviews, we were scammed by Hertz. I made a prepaid reservation through Expedia, including the insurance. At the Portland, Oregon airport, the counter was overwhelmed and too busy. We used a Skype-type kiosk to pick up the car. My husband said no to insurance and roadside assistance because we had insurance with Expedia AND our own insurance. We also have AAA so we don't need roadside assistance. He did purchase the $2.90/gallon tank of gas for the return. We had to STILL be on a waiting list because they did not have all the cars ready.

Hired a car for a month from Hertz in Perth. When turning the ignition key, the casing popped open and left my wife stranded. She called Hertz who sent out the RAC guy who was unable to reassemble the key correctly due to the fact that a tiny screw that help the key fob sides together was missing. He jury rigged a fix with some tape and that was that. When I returned the car to Hertz, they looked at it and promptly announced that I would have to pay for it. I explained that the key was not misused and showed the problem with the missing screw to which the girl at the desk said "OK", smiled and said "We will sort it out".

Ft. Myers, FL (RSW airport). I dropped off my car around 5:30 PM 6/28. About two minutes later, I realized that I forgot something in the car. I returned and learned that the car had been moved toward the back part of the lot for service, and I was instructed to go find someone who could help (in the back part of the lot). Fairly quickly, I retrieved my things. (Thank you service guy who helped!)

I got my reservation through Hotwire who I really like. It is fine. This is about Hertz at LAX. WORST ever. Customer NO service. Long lines and no explanation of what line you are supposed to get into. Waited in line to use kiosk and talk on a phone looking at a screen. Lady was very nice. That took much too long and they are trained to upsell you to a bigger car, buy insurance, get a tank of gas, goes, etc. No wonder it takes so long. At last I get my papers and told what space to go to. Go to the space and the car I was told I would be getting was not there. Got two lot employees to help me look for my car. Nope. Not there. Have to go back into the hole (office?) to go through "customer service". Another long wait to watch people at the counter drag on and on staring at their computers and visiting.

We needed a rental car for a one-way trip since Delta was late with our arrival and our car was at another airport but we had missed the last flight of day for our other airline flight home. We had no idea it was so expensive to do a one-way car rental approximately 100 miles. Stood in line for 25 minutes and was told mid-size car was approximately $240. Debated. Got back in line and was told $260 for Chevy Spark. Drove to home airport in heavy rain and wind. Could barely keep car on road due to size and weather. Never again!

I have since spoken to Hertz and they have resolved it for me.

On Sunday, June 14, 2015 our Hertz rental car got a flat tire. It was 4:30pm. I attempted several times to contact the international customer service dept to be told that they didn't speak English sufficiently to assist me. After the 5th call I did speak to a representative that offered me 2 choices: "1, go to Hertz in this town or 2, call this man." I thankfully called option # 1 & learned that it was a closed Hertz office. The second "option," the man hung up on me when I asked if he spoke either English or Spanish.

On arrival at airport was required to wait one additional hour for car to be cleaned after standing in line for 45 minutes in rental car line. Typical gold club service has car immediately available on arrival. Staff unapologetic, flirting with airport employees and ignoring clients. Hands down the worst service experience in my 20+ years of renting with Hertz.

WARNING, NEVER HIRE A CAR FROM HERTZ. We hired a Cherokee jeep using our debit card from Frankfurt Hann. After returning the car undamaged they took 850 euros from our bank then tried to take 1400 euros for damage which was already done and we had evidence. BEWARE. We have had to put a stop on our card.

Hertz in Temecula California. I was provided service by a "manager" who ultimately provided the worst customer service of any business I've ever dealt with. The manager was asked to move on and he even got into my face 3 times. Yelp is next.

I rented a car at Bradley Airport and the woman said she would give me upgrade because the compact car I rented was a Chevy Spark and so she gave me a Nissan Versa - this was not an upgrade. If I wasn't in such a hurry to get where I was going I would've went back but I was on a time schedule. I called as soon as I got to where I was going and left a message. I called customer service and never got anywhere with this problem. To charge an extra $63.07 for this car was the biggest rip off I ever saw. I rented for years before I retired working for UTC and our company never had a problem like this. I'm sorry that your service dept. is so unfair. I'm sorry that I had this bad experience with Hertz because I always enjoyed rented from you.

On June 2, 2015, I was scheduled to pick up my Hertz rental car at Manchester, New Hampshire airport, around 4:30. I prepaid online with Hertz for a car, from June 2 to June 16 that would accommodate five people and luggage. When I reached the garage, where Hertz's booth is located at, with my luggage and daughter, there's not a car available that I already prepaid. The woman offered me a Mercedes something but it was way too low to the ground and wouldn't hold my daughters wheelchair in the trunk. On this particular day, it was cold and raining.

They didn't advise me that the upgrade I was receiving was actually not the next logical class upgrade but was several class upgrades higher. When I said I wanted to upgrade, they said they had two cars to choose from. So I picked one. I thought I was paying what I had to pay for the next logical class upgrade. If I had known it was not the next logical option I would not have accepted the upgrade (and therefore the much higher price). They wouldn't do anything to make this even partially right. Car rental #**.

I rented a car from the Miami airport location of Hertz and had one of the worst experiences with a supposed customer service department regardless of industry after the rental. For starts, they gave us a car that didn't start all the time. We were essentially stranded on number our occasions due to a faulty keyless entry system. When we called in to report this, the girl that answered the phone laughed and just said, "Oh yeah that happens all the time." If you know this happens, then how can you rent the car?

Myself and my business associate rented a car for a conference in Atlanta for the week. My business associate is under the age of 25 so we triple checked that Hertz.com and Priceline (the third party we booked through) that we could add her as a driver (we were willing to pay the extra fee) because I had to stay in Atlanta longer for business and my associate had to get back home for work. When we arrived at Hertz Raleigh Durham Airport location we were told that we were not allowed to add an additional driver under 25 because we booked through Priceline. We called Priceline and they pulled up our contract and told us that that was not true, as long as the renter was present we could add an additional driver for and extra fee. We had the Priceline representative repeat that to ** the "Location Manager" who was nasty to say the least. He told us that was not true and he would not do it.

I rented a Hertz car in Tallahassee - when I returned the car, I noticed the clerk had charged me for an upgrade. I had never requested an upgrade and the car I had was definitely a subcompact. When I brought this up with the manager, **, he was rude and completely unhelpful. He argued that I had seen the contract and signed for the upgrade. He refused to alter the bill at all. What the clerk might have showed me was irrelevant. I felt like he should have been responsive to my complaints and was not.

We arrived at McCarren Airport in Las Vegas late on Sunday night, June 14th to find that the car we had reserved with Thrifty was not available. No vehicles were available! In a panic my husband searched for rental car companies that were still open and found Hertz. The agent he worked with at about midnight Sunday night was very professional. He could have taken advantage of our situation but did not. We got a vehicle and the transactions were simple. We will use Hertz the next time we need to rent a car.

RDU Hertz: I reserved car online weeks ago through Priceline. Hertz accepted the bid at $25/day for a full size car. Show up and there's a long line. I opt for the "skip the line kiosk" where you video conference an agent. Which ended up taking a LONG TIME and no sooner than where I was in line since the video person disappeared. I insert my credit card, hold up my drivers license to the camera. She has my reservation number. I tell her I do not need insurance or anything else. She says "you'll have to sign a insurance waiver and it's $10/day." I questioned "why do I have to pay $10/day because I have my own insurance?" And I told her "I'm not paying you $10/day because I don't need your insurance. I'll sign a waiver stating I have insurance and that I don't need your insurance, but I'm not paying you to do that."

I waited over an hour on the line. Just one rental agent and the supervisor in the floor saw me waiting for such a long time and didn't help. All the machines to ck in were down. HORRIBLE EXPERIENCE.

So we rent a Ford from this Hertz Mannas Service Center for the last one week. Car had 50,000 miles, noisy and has damages around corners. When I picked up the car, fuel level was only a little bit over 7/8 full. When I returned car this morning, ** at this location insisted they filled up the gas before I picked up the car. I had to show him a photo I took to persuade him that they did not. They did not do their job in double-checking. During the return, **'s attitude was not professional at all. I have rent from Hertz during previous business trips and have not had a car that bad or front desk person that lack of training. I not only will call Hertz main customer service line, but will also complain to AAA, who referred this location, not to assign to this location anymore. Please DON'T rent from this location. I am giving ZERO rating.

I had reserved an XL SUV from Hertz for our upcoming trip to Honolulu. When we got to the outside rental desk, their inside one in the air conditioning was closed, they informed us that they did not have our vehicle for us! I have 4 children and luggage and we simply cannot fit in a smaller vehicle. The lady at the desk was extremely dismissive and the manager just flippantly blew it off as "oops it was a timing issue"! There was no timing issue. They had our flight information and we were right on time in the early evening. As we baked in the sun for 2 hours in the parking lot for this manager to do absolutely nothing to help and simply not care, we tried calling Hertz and were put on hold so long. We gave up. We had to go from rental counter to rental counter to luckily find Avis to be so nice and helpful, and in fact, gave us the needed vehicle $500 cheaper than Hertz. They also had a nice inside location where their desk was so we could finally get out of the heat.

We rented a car for 163.00 for the week. Had wonderful time. We went to the National Parks in Utah. They are beautiful but dusty. Hertz overcharged us 200.00 because it was dirty. They said it was in the contract but was never highlighted nor verbally expressed to us. They were very rude to us.

2 weeks after returning my car they charged $100 to my card on file with no notification which included the fuel charge which I had prepaid for. I have called 5 times now over the last 2 weeks and their joke manager has yet to return my phone calls despite being told repeatedly that I would hear from him soon and even that he had said he had returned my call and resolved the situation even though that never happened. I called the 800 number and they said that this one incompetent employee is somehow the only person who can refund the charges. If you have no choice but to rent from this company then be careful with the card you leave on file and watch your bank account.

On May 27th used Hertz prepay with a special rate for 50+ customers. Believing I had paid full amount I attempted to pick up vehicle at Los Angeles Int'l. airport. Credit card was swiped and denied. I was then directed to a sales rep. on video who told me that card could not be swiped again for another 24 hours so I left without a car. Yet, the original amount was deducted from bank account. I called Hertz customer service and was told refund would be made within 6 to 10 working days. It has now been over 20 days and two more phone calls and amount still not credited. Today I was told transaction completed June 17th and will take up to 7 days to credit my bank account. Funny, I was able to rent a car immediately from another agency. Will never try to rent car from Hertz again.

I usually rent through Enterprise. They are always on point, helpful, and at the end of the day...everything adds up and you leave with a positive experience. Hertz is the complete opposite. I only rented through Hertz because Enterprise did not have any available cars and right when I walked in the door, I was greeted with a glum face. Yes, it was 2:00 am, but still.

When a person makes a reservation for a car in 5 day reservation prior to picking it up, the vehicle should be ready. Gas in the car, spare tire in the car. Hertz is a large company all over the globe. This experience was in Dearborn, Michigan. I did get a small discount for the inconvenience. What happened to the customer first? This was in November 2014. Confused in Michigan.

My wife and I had car trouble. We walked half an hour to Hertz in Siena to get a rental car for a few days. We had to wait for an hour in the scorching hot stove they use for an office. During this interval no more than three clients were handled by one employee. We had to listen to gross impolitenesses of the woman in charge (to a client: "I need the invoice of the driver of the tow truck". "We didn't get one". "He should have given you one, otherwise I cannot help you". "But I don't have one. He should have given it, etc."). And watched an elderly couple (as are we) being sent back to the parking lot three times with different instructions about how to start their car. It appeared to be broken, eventually.

I made a reservation over the phone 3 weeks in advance. The day before I was supposed to pick it up I received a call that they would not be able to supply the minivan I needed, I would have to accept a higher fuel usage vehicle. I called the 800 number and they made accommodations for me to pick up a minivan at the Kansas City Airport location the next day, promising that I would be charged the same agreed upon rate as the first location. I arrive and I am then told that it was going to cost me an additional $400 that agreed upon the day before. I was also informed that they did not have a minivan either and that again I would have to take a higher fuel usage vehicle. I stated that I was not leaving, after speaking with an agent and being promised the vehicle I requested, without a minivan.

I had a Hertz rental for two weeks while my car was in the shop (wreck). After the first week I wanted to switch the Yaris for something bigger. The Antioch TN location said, on Friday, "We have several Corollas come in tomorrow." I showed up at 10:00 am and they had nothing. When I thanks for nothing the loser behind the counter said "You're welcome" very sarcastically. THEN Hertz wouldn't let me drop off the car at their Charlotte Ave. Nashville location the following Saturday. I needed a ride to the dealership and they couldn't do it because "we only have one person working on Saturday, but I could call you a cab." "Um no you can't because it's CMA Week".

The midsize car (Nissan Sentra) received in Akron, OH had stained mats, stains on the upholstered sets, a dirty dashboard, and a sticky steering wheel, though the exterior was clean. After arriving in Florida, I extended the rental because my mother (who I was visiting in the hospital) unexpectedly passed away and I had to take care of her affairs. About 3 weeks later, while still in Tallahassee, FL, I found I had a rear brake light out in the rental. When I called Hertz, they suggested I go to Auto Zone, buy another brake light, have the Auto Zone people put it in for me, and save the receipt and they would reimburse me. They said that they could not send someone out to change the brake light and would not bring me another car. My other option was to go exchange the car.

My wife and I went to Arizona for our 40th anniversary. We rented a car through Hotwire from Hertz at the Phoenix Sky Harbor Airport. The car we were supposed to get was a Focus or similar. We were shown a SPARK, an extra small compact. There was no way we could do the traveling we had planned in that can. The counter lady told us we would probably like to upgrade to a Camry. We already paid $590 for two weeks and now the upgrade was an additional 590. Then the insurance was an additional $490 along with Sky Harbors 40%... Arizona Cardinal 18% along with an 11% tax that Hertz makes its consumers absorb. I told them I DID NOT want their insurance because I had my own and it was only $100 deductible. She agreed.

My brother has been renting through Hertz for the past 6 years now with not issues. So I thought I would give them a chance. I looked up reviews on Hertz and noticed how this site gave horrible reviews. It seems like that is how it is with almost anything online now. People that have issues are going to be the ones to write reviews. Well anyways, I arrived to pick up my car. Guy was really nice at the counter and gave me a choice of 3 2015 Malibu's. I went with the white one. I looked the car over and noticed some scratches on the rear fascia near the trunk. So I made a note about that and another scratch I found.

Hertz Jordan (so-called ShakhSheer) - Worst value for money. Run down x-small compact car, dirty, tires low on air, at 40 USD PER DAY. Never again, surely shames the name Hertz. We were promised a lower rate. They lied.

Booked online, drove over an hour to pick up car, when I got there they claimed they needed to run a credit check. They said my score was half of what it actually is. So they denied me a car and now that I did not book elsewhere earlier I'm stuck paying much more than if I would have booked it several days ago.

I WAS A SATISFIED CUSTOMER OF HERTZ UNTIL I DISCOVERED CHARGES ON MY CREDIT CARD AND OVER CHARGES AT AUGUSTA, GA AIRPORT. 1st I noticed that whenever I returned a car and paid cash then I never got the exact same copy as the rental agreement. I was also not given rental agreements on some occasions. Also I paid a deposit for rental but when I returned rental that deposit was never put back on my card. I was not aware of what I was being charged until I checked my bank statement. I then contacted Hertz who informed me that several people at The Hertz in Augusta, GA at airport was being investigated. But they knew this months ago and did nothing.

I rented a car from these guys at the Upper Darby location in Pennsylvania through my insurance company because I got into a car accident. I qualified for $30 a day rental for up to 45 days though I only used it for 17 days. These people gave me a compact car and charged me $30 a day for that. That wasn't much of a big deal to me because I needed a car so bad. What annoys me the most is that they took a $105 from my bank as holding fee which two weeks after returning the car. They still haven't refunded the money to me. They also took a $23.75 amount from my account for gas though I filled the tank to full before returning the car. I've been going back and forth with them for the past two weeks now and even got my bank to talk to them but they still insist they credited the money back to my account. The customer service personnel is rude and unprofessional. I'll never rent a car from them again. Not in a million years!

My husband and I have been renting cars from Hertz these last two months, while we are traveling to the Atlanta/Decatur area for his cancer treatments at Emory. Our current rental is a 2013 Altima, which we will be needing for six weeks, maybe more. Yesterday we began having trouble with the car's recognition of the key, causing it not to start. After it happened twice, I decided to contact our dealer in Savannah. On his advice I contacted the 800 number on my rental record.

Hertz rep at LAX Rep misrepresented insurance requirements. I thought my son would have a good first rental experience with the largest rental car company. They pulled the classic sucker play conning him into insurance he did not need at the rental counter today at LAX. Net effect was to virtually double the rental cost. I and my family will never use them again. What a ripoff to take advantage of a young inexperienced renter! I thought they were better than that, but sadly I was wrong. MY son is military and on a limited budget. This is corporate greed and dishonesty. They know full well USAA insurance covers rentals. They will never have the opportunity to deceive this family again. I feel like we were robbed of $256 by white collar corporate fraud!

I rented a car from Hertz which after a traffic stop was towed. I called Hertz and told them the location of the vehicle which was drivable. Instead of them sending one of their many reps who in my opinion sit in the office doing squat they sent one of their tow truck companies not immediately but after two full days. The car was drivable and had no damage yet was dropped off at a different location so as to maximize the cost for the tow company Hertz hit my account for 1000 and the customer service rep had the audacity to state that I was all set.

Reserved rental through Triple AAA. When I arrived the customer agent asked if I wanted upgrades. WITHOUT confirming the upgrades ran my credit card through which was declined. It was after the fact that I realized she asked me for upgrades and I DID NOT CONFIRM NOR DID I INITIAL OR SIGN APPROVAL for these upgrades. I realize they are there to ASK/CONFIRM upgrades NOT TAKE IT UPON THEMSELVES TO APPROVE AND RUN MY CREDIT CARD!!!!!!!!!!!! I had to contact my credit company in fear that there would be a risk of identify THEFT!! NOT EVER USING HERTZ RENTAL AND WILL REPORT TO TRIPLE AAA!!!!!!!!!!!!!!!!

Car ran into back of me. Their insurance took full responsibility. I paid damages upfront with promise money will be returned once Hertz claims in a month or less. Month has passed. No return. Hertz does not answer complaint phone or reply to email to explain delay.

I rented a car from Hertz via phone. When I picked up the car (Nashville Airport Location), they added some additional products to my bill but only mentioned one product (fuel purchase option) to me! I was in a hurry so I didn't go over the bill. When I returned the car (at a different location), I found the problem and called the Hertz. The associates at the location where I rented the car kept saying she explained everything to me but she actually didn't!!! I reached no agreement so she said she would let her manager get back to me, but again, I NEVER got a call from that location! I tried to solve the problem by Hertz customer service. The first customer service told me to close the billing first and they would have a look at that later. But when I closed the billing, the customer service told me THEY CANNOT DO ANYTHING ONCE I CLOSE THE BILLING!!! The most terrible rental experience I ever had!!!

May 13, 2015 I purchased, for my husband, a two day rental car through Priceline.com and was given a Hertz reservation for the Louisville, KY airport location. June 4, 2015 My husband picked up the car and was asked if he wanted to purchase gas, he said no and was given an electronic pad of some sort to sign. He was NOT asked if he wanted any other add-ons to the basic bill, and was NEVER asked if he wanted extra insurance. He got to his car which reeked of cigarette smoke and the interior was dirty. He drove to his meetings and once he got to the hotel just a few hours later he noticed that he was not charged the Priceline contract amount of $66.13, but a much larger amount of $149.32. He called me as soon as he saw the detailed bill and told me what had happened; I immediately called Hertz corporate customer service, and talked to **.

I had taken Hertz car on rent from 05/27 to 05/30 as IBM corporate employee. The receipt I got was $92.61. But the amount is charged on my account is $154.35 (for week). When I called customer service to know the difference amount, I was told that since the location was closed on the day of return, the charge is for 5 days instead of 3 days. I believe this is cheating, because I was never told at Novato office that the charge would be for $154.35. On the rental record expected return date and time was 05/30 4:30 PM. And I returned the car before that.

Our daughter, a recent college graduate, was taking a trip to visit family including her grandfather who recently underwent heart surgery and was unable to attend graduation. On the way back the transmission went on her car. After getting an estimate on the repair, we decided it was not worth the cost and devised a plan to get her back home. With all her luggage and the contents of her car, we ruled out bus or train. My husband spoke to a Hertz representative close to where she was "stranded" and explained the emergency and that our young daughter was in an unfamiliar area, hundreds of miles from home and we needed to get her back. He pre-paid for the car on his credit card and we reassured her that a car would be ready for her the next day.

Line root my Triple A membership using my debit card they pre paid for the car. When I get to Hertz they do a credit check. They should already know the score that the company is looking for. If your score is not at a specific number they automatically turn you down and then make you wait up to 14 business days to return the funds to your account. The employees were rude at the 1-800 number as well as in person.

First of all, the customer service was poor, not professional, rude. Did not even honored my reservation, said everyone does it but it doesn't matter. Really? Secondly, I got a car which was dirty, not even cleaned, no car wash. Wow! I paid $155.44 for one day rental for this? Lastly, when I dropped the car and I forgot to take out my GPS, called them immediately but they said the car is here and they asked me to call back in 20 mins. I called about an hour later and the other guy said they rented that car and there was NO GPS! For real? So was I lying about that GPS? Never going back to Hertz again! Thief **!

Terrible. Wrong car, no return of deposit and CONTINUED CHARGES WITH NO COMMUNICATION POSSIBLE. 1 out of 5, reviewed on June 04, 2015. I thought they were a decent company who would make my business trip easy and enjoyable, which is why I chose them despite their prices not being the cheapest possible option. But I have been let down from the start and now I am just being robbed without any explanation. I am at a total loss as to what to do. First, they let me select a van and pay a large deposit only to find out once I arrive to collect it that it doesn't exist and instead they provide me with a completely inadequate vehicle for my business trip. Complete waste of time and money, but unfortunately I was pushed for time and did not want anymore hassle so I had to accept the car and get on with my trip.

Recently booked an entire trip for myself and 25 year old son through Priceline for Air fare, Hotel and car rental which was defaulted to Hertz. The entire trip was prepaid in advance. Everything went smoothly upon arrival with the exception of Hertz. We waited patiently for 1.5 hours in line at LA Airport Hertz for our reservation. The car was in my son’s name. The clerk was like a slick used car salesman, who without my knowing, had added additional unnecessary insurances and charges that my son was not aware about. Explaining that they were part of the rental as if we had "paid" for them already.

On the 10th of January 2015 I rented a car of Hertz used my credit card. They took out $750 out of my account for hiring the car for two weeks. Three days later payment was back into my account. I rang the company and they said they do that - "You only be charged when you bring the car back". I told them "If I need the car longer can I?" She told me to ring up and booked it for further use every two weeks. I book the car for two weeks. They said if there any problems they will contact me. They took money out of my account and returned it three days later.

I booked a car online with Hotwire. I paid with my credit card to Hotwire 115. Then they give me the location to where I must pick the car up. OK I went to the Miami airport and told the receptionist I have reservations. I give him the confirmation number from Hotwire. He pull up the information. Then he ask me if I would like insurance. I told him no. I told him I need SunPass. Okay, the guy told me with the sunpass it will be 139. I said okay that not bad for the car and the SunPass. I ask the guy is this the SunPass and the car together, he said yes. When return the car I ask the guy when he print me the paper is the told cost for the rental and the sunpass, he said yes. When I checked the charges on my credit card I see Hotwire still charge for the rental and Hertz still charge.

My husband had a business trip to Houston, TX. He booked rental car with Hertz online before going. The price is $229 for five days rental (not including tax). On the day of his arrival, they told him that they don't have the size car he booked, they have a upgrade car for him. He said ok, they told him total is $270 and asked him to sign. He thought that $229 plus tax and fees to $270, sounds right. When we received our credit card bill, we found that we were charged $229 and $270. First we thought they made a mistake by charging twice. After calling, we were told that the upgrade car is $30 per day. For five days car rental, we were charged close to $500. This is ridiculous. University business trip not even cover for upgrade expense. They have manipulated us and got our signature and we can't do anything about it.

Immediately upon picking up my car, I called Express Toll (there is no cash option on the toll road in CO) and placed my rental plates on my account. The plate information is still on my account. Even though I put my rental plate on my account, I was charged $29.65 by platepass because Hertz gave my credit card info to platepass. Platepass charges $4.75 per each day of your rental. I called Express Toll and platepass. No resolution. I called, "chatted" and emailed Hertz many times and they always point to resolving my dispute with platepass. I pointed out that I am a Hertz customer and I am furious. I have disputed the charge with my credit card company.

Well, lesson learned. I have not rented many cars over the years, so I fell for the obnoxious sales pitch given to me at Hertz (Phoenix Airport). Never once did the customer service rep tell me that the items he said I 'needed' were, in fact, optional. I fully admit that I, like a couple of others here, did not do their homework, but when a sales person says you 'need' this or that, you tend to believe that you do. When I wrote to Hertz to complain, the email I received was particularly nasty and insulting. Never again!!! I have had a previous experience with Enterprise and was very satisfied and didn't feel ripped off.

Truck overturn, 2 cars on bridge, traffic delayed 4 hrs. Police said (both ways) to keep going. Not told by Hertz re:toll box in/on car. I was charged $25.80 plus $35 bank fee. Hertz said too bad. Rental Car Tools has a programmed auto phone hang up! I was charged extra for each day that I had the car even though I only used the bridge for one day.

My wife and I had a ridiculous experience with Hertz at Sky Harbor this past weekend. We waited in line over 30 minutes with two agents working - on Memorial Day weekend. We had a reservation and our car was there - then came the insurance... The agent went from Dorothy in the Wizard of Oz to Gordon Gekko in seconds. She went on and on about how Arizona is a no-fault state - how 40% of the motorists in Phoenix are uninsured and how I am responsible for the car - even if someone hits me. I tried to explain that I have coverage via my car insurance to no avail. I get it, I have rented cars before and declined the coverage. But after hearing the rental car version of the Book of Revelations, I took the $152 coverage.

I just completed a rental and had refueled the car just prior to returning. I showed the receipt to the agent and left it with them (my first mistake). On my receipt which I did not look at until the next day (my second mistake), there was a huge Fuel charge. After calling customer service, they did agree to "make an adjustment" but did not qualify if I would get ALL my money back. They said the returning agent claims I returned the car empty. I only used the car for 55 miles, although the mileage on the receipt says 82 miles. The "mileage out" is mistaken. But even if not, how can 82 miles mean an EMPTY tank?

5/25/2015 Memorial Day $25/day 3 day rental. Paid $136 using Priceline. No additional insurance or roadside assistance service needed, refused via phone reservation but at time of pickup required I purchase a $25 policy... then required $380 Visa authorization as "security policy purchase" that wouldn't be charged unless car was "not returned on time or not full tank or if driven over 300 miles, etc."

My wife set up a rental car reservation in conjunction with our tickets. I am currently renting from Hertz and we are on our 6th car. Every car we have had has had issues.The first car had severe vibration and unevenly worn tires. The second car was filthy and the bumper was coming off. The third car had engine issues. The fourth car was filthy as well. The fifth car blew a tire on our way to South Carolina. When we got our last car, it was too small for our luggage and an additional charge on our already paid rental car was added for an extra driver (me being the husband). I will never rent from Hertz again. This ruined my leave before I deploy overseas. I am an active duty Soldier stationed at Fort Bliss, and I have never in 17 years of renting cars seen such a blatant disregard of procedure and customer service. I will not recommend this rental car place to anyone.

I recently hired a car in Cork Airport. When I returned it a week later I checked it over and no damage. No one from Hertz checked it however a week later Hertz had taken £477 from my credit card. They never notified me of any damage. I had to chase them to find out why. They subsequently sent me a photo of 5 small spots where road chips had obviously hit the bumper. Despite disputing with them that road chips should not be considered damage but rather general wear and tear they would not back down and they said road chips were damage and therefore chargeable. I told Hertz how annoyed I was as there was no guarantee that I even did the damage and I had been a loyal Hertz customer for 17 years.

I am driving a Hertz rental with filthy stained upholstery, worn out floor mat and strong stale cigarette stink. I have been a loyal Hertz (five star - President's club) customer for many years. Why bother? My boss has been recommending Priceline and why not?

Rented a car when arriving at McAllen, TX. Drove the car to my hotel in Brownsville and then to get something to eat. Drove to the business I had an appointment at. After business I started the car and then put my luggage in the truck. Smoked a cigar at the back of the car next to the trunk. Drove to the airport in Brownsville. Approached the Hertz rental counter and found the clerk flirting with some guy who appeared to work in the airport. The clerk appeared put off by my interruption and immediately had an attitude. She went out to the car and returned saying "You smoked in the car and it's disgusting." I admitted "I smoked outside the car and left the door open to let the hot air out while I loaded my luggage." She essentially called me a liar and said she was going to charge me a smokers fee.

I rented a car for 1 day from the local Hertz in Middletown, NY. The pick up was no problem; quick and easy. I said no to any additional charges such as insurance, gas. I drove approx.100 miles and returned the vehicle the next morning. When I returned it the manager was there for the return and told me she just needed to check the car. Ok, no problem. A few seconds later she returns and claims, "We have to bill you an additional $250 because I smell smoke and see ashes in the car." I was shocked because I was the only one in the car and don't smoke. Despite me telling her I did not smoke she insists the car reeks of smoke and there are ashes in the car. She then tells me I can go and get it detailed for $125 down the street at the local car wash instead of paying the $250. I continued to explain how I did not smoke in the car. She then said "let's have someone else check the car and see what they say."

Bad customer service ever, I had a reservation yesterday morning. No cars available and the employee there did not care at all. Horrible Service!

I rented a car during my vacation on May 2015 at Sky Harbor Airport, Phoenix, AZ.

I was left with no car even though my insurance company had reserved the car for up to 45 days. They said it was a computer error but they took the car after days and left me on their parking lot in the rain. I had to get a cab home. They later apologized and said I would be reimbursed. My husband lost his job this was 2 months ago, I'm yet to be reimbursed.

I rented a Car with Hertz in Minneapolis airport. I gave them the exact date and time when the car was going to be returned at. They gave me a quote which I was happy with, but when I returned the car the amount I had to pay was much higher. There were unexpected fees and extra insurance costs which at the start I did not agree to. The car itself wasn't well cleaned and had bad odor. The manager was careless to explain anything, he just wanted me to leave. I would not recommend to use this company to rent cars.

Rented the car through a third party company (Priceline) which I always use. Never had an issue. First problem I ran into was the first car they tried to give me all the tires had low air pressure. They asked me did I want them to air up the tires. Of course I said no. Obviously it's something clearly going on if a 2015 car needs air in all 4 tires. Then I needed the car for an extra 2 days. I called Hertz to add more days and they wouldn't give me a weekend rate on the weekend. Pretty much telling me pay that price or just return the car. I just so happen to be 200 miles outside of the original rental location. So I kept the car turned the car in the day I was suppose to and they still charged me more than the price I was quoted on the phone. I've never been charged a $200 deposit on a credit card by no other rental company which I still haven't received. Never again.

I made a reservation, and received my confirmation number. The morning of I was called and told that they are unable to honor my reservation. The lady was rude and when I asked about assistance with another location, she said they were all booked. I ended up finding another location which was very apologetic was able to offer me a car. Two in fact, but both were wrong. One was way smaller than I needed. The other was much larger, and they wanted to double my cost!

My daughter rented a car from Hertz. This was her very first time renting a car. She had been a wreck and insurance co told her because she was the not at fault driver she was could rent a car and the insurance co would pay for it. She is 23 and they told her it would be 24.99 a day to rent not telling her that it was their insurance she was paying for not the car rental price. So They also said she needed to secure the car with a debit or credit card.

Never rent a car from Hertz, most terrible experience ever. I reserved and paid (yes completely paid) for the car 3 days ahead through Hotwire. My reservation started on Friday May 15th at noon and since I already paid for the car I thought it would be fine to show up a bit later. I've done this multiple times before with other companies. I was there before 2 pm on May 15 and was told by the agent that they had a very busy day and she gave my car to someone else and they had no car at the moment! Obviously I complained that since I paid for the car I should've had the car for the whole weekend whether I picked it up at all or not and agent's response was that since I reserved the car through a third party, Hertz doesn't guaranty to keep the car if they have demand.

I booked a car on HERTZ website (am a Gold Customer) for a 48-HR period on a Thursday at 4PM through Saturday 4PM. I returned the car fully gassed at 3:30 PM Saturday. They have no staff from Saturday noon to Monday 8AM. I dropped the keys in the lockbox which had no envelopes available as it suggested. On Monday I was charged an additional $100/day = $288 dollars for a 2-day rental. I spoke with local manager "**" who said this is HERTZ policy and they don't care what return options AVIS or Enterprise provide their customers on weekends. I was not informed by the agent at the time of rental that I would incur a steep penalty in addition to the 2-day rental rate of $44/day and they refuse a refund. I consider to be a form of price gouging and blind customer service.

May 11- 16 2015 rental. I have spent over 1 hour trying to resolve the issue we had with our Firefly Las Vegas Car Rental. You can not reach this Las Vegas office by phone & voice mail is always full. I was unable to resolve the issues with the customer service 1-800 #. We had serious issues with this car rental which only allowed us to drive this car for part of the rental period. The unsanitary condition with our car rental was documented at our location. We heard similar complaints from customers when returning the car. The car had a Foul & Offensive odor and it was very dirty.

I rented a car recently. At check-out I noticed a very small scratch and was told no need to report it. Yet I insisted and it was noted. Upon return of the car two people examined the car meticulously. They pointed out that scratch and said it was significant, luckily I had reported it. Then they invented damage to the car which I couldn't see and they said it could only be seen under the sunlight and from an angle. Incredible experience. Never again. Charged me for it and when I complained to Hertz was only able to get a form answer. Never again.

Rented from the aforementioned location of Hertz on April 3, 2015; returned car on April 6, 2015, clerk told me charges would be $177 aprx. At the end of the month got my credit card bill and both the pre-pay amount and the $177 charge were on my bill. Went to Hertz website and it stated if the hold charge, (which I'd been informed the $138 was) is still on the bill is to notify the credit card company. That is what I did.

I rented a car via Travelocity and prepaid my rental. I picked up the car in Goodyear, AZ and paid an additional fee for fuel and to drop the car off at the airport. When I got home and looked at the charges I was charged an additional $100. I called corporate customer service and after about a 10 min wait and many buttons to push I was told by CS that the charge was for smoking in the car. I have not smoked since 1982 and no one else was in my car.

Booked through Thrifty with my flights, when picking up from the airport, My credit card keeps declining so used my sister's card for the deposit and me as the second driver (extra charge of course). Had the car for 5 days and sent back with no worries. Hertz emailed invoice to me 2 weeks later, checked it-- everything seems ok. My sister checked her bank statement, Surprised... HERTZ CHARGED EXTRA £96, a little more than the rental for 5 days. Phoned their customer service, put me on hold for 5 times, about 10 mins each time then cut off, I finally got through on my 6th attempt.

Arrived at Hertz Panama City beach Florida location with my confirmation. "Sorry, we don't have you a car. You'll have to wait!!" What, I'm on vacation waiting at airport for a car I reserved. Reserved a four door sedan, given a pickup truck as a substitute. Nasty truck with trash and empty drink cups still inside. Upon return no attendants on site, no instruction on where to leave rental and horrible customer service at return counter. BE WARNED, DON'T RENT FROM HERTZ!!!

Have been waiting for 45 minutes. Standing in line with a reservation in hand. Half dozen or so employees loafing around, socializing with one another and with one group of seeming customers who must be applying for a visa to visit the North Pole or something! This is the most ridiculous thing I can imagine... I HAVE A RESERVATION. No one is interested in helping this process go faster at all. Will NEVER use Hertz again.

I recently hired a car from Hertz in Walthamstow, London. It was subsequently returned on time and refueled. A couple of days later I noticed they'd helped themselves to £100 from my credit card. When I checked they told me it had been returned to their Bow office empty! Luckily I had the fuel receipt from the petrol station next door to their Walthamstow office. After a barrage of emails I eventually got a refund together with a pretty limp claim the fee for, allegedly, returning to the wrong office was 'an honest mistake'. They refused to explain why I had been charged to refuel a full car.... probably because there is no explanation for theft.

I rented a compact car through Priceline. When I returned the car early morning, there was no one to do a gas/mileage check. Hertz charged my credit card for a full tank of gas, and I filled it up before I returned it. Hertz credited me back for most, but still had to pay mileage for the 46 miles I drove the car. The only way I could get the full amount back is to go through the red tape of finding my gas receipt. I asked if I found the receipt and sent it in, would I get the rest of the money back. I was told that it was not probable. The customer service guy was very nice and did all he was authorized to do, but this company ripped me off! I will never rent from Hertz again!

Hertz is awful. I will never rent through this company EVER again. I was involved in an auto accident in February. I rented a car through them for 4 days until I could figure out the status of my car. Turns out my car was a total loss and the insurance company was going to pay for my rental until I got another car. I returned the car in mid-April. They told me I had a balance of $2,017. They were told the insurance company was paying the balance and had talked to the adjuster about the situation. The insurance company issued them a check for the amount.

I was scammed out of over $300 at this location. I was told I could cancel the insurance via phone call, which I did the next day when I found out I had coverage through American Express. ** (who no longer works there) told me to stop by and sign the paperwork for them to change my Visa to my American Express. I stopped by and ** told me they didn't need me to sign anything. My Am Ex was charged over $300 for the insurance and they refuse to reimburse me because I should have come in to sign. Are you kidding me??? I have spoken to 3 "managers" and no resolution. These people are unbelievable!!