Hertz Reviews

Rented a car through Hotwire for an economy car at Hertz from the Az airport. When we got there some of the computers were down and few people to help. We went to the self help machine and talked to a person via this machine. He got us a car and gave us a price and asked if this is the charges we were given. We thought these charges were for a deposit. We were billed through Hotwire and then again through Hertz. After calling Hertz with they said we had an upgrade and these were additional charges. We were never informed about this and was told we signed the contract and too bad for us we have rented many cars and have never had this experience and will never use Hotwire or Hertz. Stay away from them. They lie and just want to take your money.

Seven months ago, I was a victim of a car accident. My SUV was being repaired at an Auto Body shop (held my credit card). Hertz rental car employee Cole ** called me to inform me that he made a mistake and gave me an SUV by mistake. I offered to return the car, he said, "no it's fine", and he promised he would not charge me. Two months later my credit card was charged by Hertz for $167.48.

Billed $150 for smoking in car which did not happen. I asked for a receipt. He ask what the mileage was. I didn't know. He went to the car, came back in, said "Have billed you for smoking." He smelled smoke on me and assumed I had in the car. He offered to let me have it detailed for $80. That would be admitting to doing something wrong. I didn't.

Made a online reservation for a pickup truck for 7 days. Received a reservation confirmation number, proceed to online check in and payment. Entered debit card info and received a successful check in email and confirmation number. Called local office for location and was told, "We don't have a truck and cannot find you one and we close in 30 min. So we can't get you a truck even if one is found. Try calling the airport location." and hung up. The airport location is 30+ miles away. I called that location, which connected me with the national office and after a half hour was finally told a truck would be available at another different location at 5pm the next day. Couldn't transfer my current reservation/price, so I made another reservation at a higher price on the phone with the guy from their national office. After several complaints he applied a discount to the same price as my 1st confirmed reservation. Again I received a email with a confirmation number.

I am asking for the Hertz refund. I called the customer service (Feb. 1) and they gave me the other phone number about the billing information. I have already called another 5 times about my refund. Hertz delayed, delayed and delayed again. Telling me I need 7 business days and then another 7-10 days. And today (Feb. 18), need another 7-10 days. That's very ridiculous. I don't think Hertz even worth my only one star rating. Very bad experience.

I rented a car at the Phoenix Airport. While driving to Tombstone, my daughter and I heard a clicking sound. We stopped and check the tires, checked around the car and found nothing. We continued to our destination but stopped at a gas station to get water. As I was backing out of the parking spot, we heard a dragging sound. Getting out of the car we discovered that one side of the cover that protects the lines and engine was dragging. We called Hertz to report the incident and waited for a tow truck.

Everything was fine with the initial reservation and car. 2 weeks into the rental and the car check engine light is on and a message on the info screen telling me to check engine. I called my original rental location and they said I should call around near where I am to find another car. I called one place and they said me best would be to call Roadside Assistance number and they would decide to send out a car to swap. But Roadside called one location & then told me to call them to get the car and when I called them (a minute later) it turns out the location she thought she called was NOT the location she told me but a location 20 miles away that is answering the other location's phone.

My car was hit by a Hertz driver that purchased accident coverage with company. The driver was in a turning lane only and went straight (obviously he was at fault). A police report was made and the driver admitted fault. Unfortunately, the driver was visiting the US from another country. Hertz is refusing to pay for my damages because they cannot get in contact with the driver. The claims agent basically said a police report had no merit. I'm disgusted with the company for the lack of accountability, especially when a renter purchased the insurance to cover damages in an accident. I will not be in support of this company and urge others to do the same.

No one told us at time of rental that if car was not returned with full tank they would charge 9.99. They charged my daughter's account 146.00 to fill up a car that only takes 23.00. After I get through with social media I hope no one rents from these people. What a scam. They told her when she called, "No, we went over it with you," and I know they are lying because I was standing there and the lady never said, "If you don't fill car up we are going charge you 9.99 a gallon." Then when she called to talk to them again the lady was rude and called her a liar. This is at the one in Houston.

Hertz will not return my 200.00 deposit and when I dropped the car off early at another store the idiot there charged me 63.00 for a one day rental. I rented the car for one day but didn't need it so I dropped it at a different store. I had originally rented it for 2 days but didn't need it so I dropped it off at another store and I was charged extra.

I had two experience with Hertz, both didn't go well. The first one was in US. I reserved an economical car online for a specific date. But when I went to pick up the car, they said the car I reserved was not available, and they asked me to upgrade to a luxury car which is the only available car at that moment, of course at a higher price. So I guess their "reserved" is not so reserved.

MY rental car from Hertz Washington, PA was supposed to be delivered by 9:00 am on Monday, Feb. 8, 2016. Was still not delivered by 10:30am. Several calls and excuses later and be late returning to work, I had to have another rental company deliver a car for me.

After having a poor experience in Cancun with a 2nd tier car rental company, I decided to go with Hertz. The price was fair, however upon checking out in Mexico we were charged an additional 4% "credit-card" fee. I sent all the figures from the original contract along with what we were actually charged to Hertz customer service here in the US, asking for this 4% to be reimbursed. After 7 weeks all they did was forward my request to the agency in Mexico, who replied that it was this "credit-card" fee. (Surely they don't expect cash?) And, customer service here in the US was happy to leave it at that. Hertz did not stand by their contract.

I booked an economy car from Hertz through the Travel Rewards Center with Visa points for 281 dollars. When I got to the rental place by Sky Harbor Airport I stood in line and they had me talk to a man on the phone who explained all the extra charges. In summary the charge was 592.35 additional to rent a car for 9 days for a total of $972 which comes to 108 per day. I think this is a little excessive. I haven't checked but they may have charged more on my credit card since then. The car worked well but when I got done I could have bought one and left it by the side of the road when done for that much money. I will never rent from Hertz again. And never rent from an airport place - they charged 11.11% on the total for concession fee recovery and 29.99 per day for insurance which I didn't need. Buyer beware!

No rental car for my upcoming drive to Florida from Ohio. I reserved the car on Dec 24, 2015 and purchased the rental car insurance. Prepaid. When I went in yesterday 2/4/16 to pick up they said "We are going to run a soft credit check," then stated they won't use my debit card, then stated they won't rent to me because I don't have full coverage insurance. My car got hit by a deer and was totaled. I'm not getting a new car until 2/18/16. No, I don't have full coverage while I don't own a car. Worst experience in my life.

Hertz business practice is deceitful and uncaring. I reserved a car through Expedia for 1 day for Jan. 23 to 24 for my son, who was visiting me from overseas on his military leave. On Jan. 23, when my son and I went to pick up the car, the Hertz clerk told us that we were returning the car 2 days later. I told her I had reserved it for 1 day. She said that their office is closed on Sunday, so we could not drop off the car until Monday. The online confirmation and the itinerary clearly indicated 24 hour drop off and the rental duration was 1 day. We had to get the car and get going; we did not have time to go look for a car at another rental company at the time, so we had to (we were forced) to rent the car for 2 days. They called this the business standard. I wrote to Hertz 3 times, but they have been ignoring me. What kind of company is this?

Had a death in the family and had to fly to Nova Scotia for a funeral. Reserved a rental car on the Hertz rental hotline. Quoted $225.00 for a midsize car for 7 days unlimited mileage at Halifax airport. When arrived to pick up car was billed over $900.00. Argued with the price but had to take the car as I had to get to the funeral. Called and spoke to customer service and they said they would look into it but have not heard anything. Hertz also wants an extra $25.00 a day for winter tires. Will never use Hertz again. Called the hotline again and priced out the same car for seven days and they again quoted me $225.00.

I hired a car on January 2015 for two days at the Hertz location at Red Lion in Bellevue, WA for two days. I made the reservation on their website and was charged USD 35.64 as a deposit to be deducted from my total bill. Later I discovered that I was charged the total amount. The deposit was not deducted. I found about this after I returned back to Istanbul. I called and left a message with them several times and sent mails about my complaint to no avail. I scanned the ticket/receipt I was given when I returned the car and attached it to my e-mails. My deposit of USD 5.64 is clearly shown on the ticket.

After reserving a car and prepaying for it, we found that the car was nasty. Not dirty, but nasty with stains on the seats as well as dirt. The employee said they only have a vacuum cleaner and had not cleaned the seats. We checked another car and it was also nasty with stained seats. We rent cars often and this is the second disappointment at Hertz. I asked to cancel and spoke with a customer service rep on the phone who told me there would be two refunds made at separate times. She was sending a message regarding the fact the cars were unacceptably dirty to have the cancellation fee returned to our credit card as well as the rental cancellation. At this point we have not received a credit for either the rental or for the cancellation fee. Never again Hertz. Budget or Avis always have clean cars available.

The staff were unhelpful and rude. Wasted hours waiting. Given incorrect information. Never will I go to Hertz again. I will also be telling everyone about my experience.

My husband and I were trying to leave the Philadelphia area ahead of Winter Storm Jonas on January 22, 2016. We had attempted to change our flights in airports different from our Hertz rental car pick-up location. We had originally picked up our car at Lehigh Valley, but because of flight problems first tried Philly, then tried Pittsburg, but ultimately had to drive the rental car back to St. Louis to make it home. To take the car back to Philly Hertz was going to charge us an extra $25 (No big deal), then when we switched to Pittsburg Hertz was going to charge us an extra $125 (Ok... that seems excessive). When I called to say we were going to St. Louis instead, the fee then became $150. When we finally arrived in St. Louis, Hertz charged us $240.

The worst experience by far with renting a car. I booked a car online thru USAA with Hertz for the Los Angeles airport location for 4 days totaling $199. My husband picked the rental up leaving with a bill for $645. My husband decided to get the insurance for $17 a day ($68) but was told that he had to get all of the insurance in order to be covered ($150). The associate that was helping my husband also explained (conned) to him that he needed to upgrade his car because the car we reserved (Ford Focus or similar) wasn't a good car to be driving in the city, so he upgraded to feel safer. Then we were charged a $200 deposit because we paid with a debit card which isn't clearly stated when reserving online. After sleeping on it my husband and I couldn't justify the way this transaction was handled and decided to return the car that morning.

Simple. Chicago snowstorm of 12/28. 6 of my flights cancelled so I decided to drive to my destination. Went to Hertz (as a Number 1 Club member) and was given a quote of 600+ dollars for a Tuscon SUV for 2 days. I told them, under the circumstances with so many renters not showing up, they should be more competitive. I also showed them my AAA membership - good for a 15% discount. The man behind the counter said "how about 380+?" So I said fine. Now I received a bill for 620+. What happened was the classic type of taking advantage of a very tired stressed-out customer. Why? It turns out the 380+ is merely the base price for the 620+ rental. Disingenuous to say the least. BUT I DID SIGN the agreement, and had I not started the day out in Seattle at 5 am and had it not been 6 pm in Chicago, I might have this perfidy. Anyway...many other companies out there...Hertz won't notice my lack of business and I won't miss them.

I will most likely NEVER rent from Hertz again. During the last year or so, I have rented from Hertz exclusively and received good service in my local market. However, I recently rented a car from the Orlando airport. I drove approximately 20 mi to my hotel and and back. The representative asked if I wanted the refueling fee which I declined. He explained that the tank needed to be full when I returned the car. I returned the car with a full tank, which the gas gauge showed. I noticed the following day I'd been charged $13.99 for gas. When I called customer service I was told it was because I drove less than 75 mi.

I've book a car online with insurance package. After arrival the Hertz rep at MCO told us that this car is unavailable. He pushed us to rent a different car (even though the car was booked in advance and the reservation was confirmed). Finally the price of renting a compact for 4 days skyrocketed from $150 to $360. I'm not planning to use their service again. They are not trustworthy Company. Beware.

When renting a vehicle from Hertz Canada, I agreed to a waiver fee for your deductible in case of a collision or windshield replacement. I was advised that it would cost $13.99 for 4 days. According to my bill, this cost was on a per day basis. Which was not verbally clarified. I felt rushed to sign here and here. I find this misleading. I then contacted the location I rented from, who advised me it was written in fine print!

Three hours before I was to pick up the car Hertz notified me in a matter of fact way that there were no cars available in their lot so my reservation was cancelled. No apology, no offer of compensation, just a peremptory cancellation. My plans were totally disrupted, but why should #1 care.

I booked a Ford Focus for 3 weeks from San Francisco Airport. The price quoted was $882.90 including CDW. On arrival the requested car was not available so I was allocated one "in the same category" a Ford Fiesta, a very much smaller car. The staff bullied me into taking out extra insurance even though I requested that we didn't need it, so the total bill came to $1414. The car itself had a faulty seatbelt, which came undone several times whilst driving. There was no record presented of faults on the car and an inspection was difficult with a wet car in a dark garage. There were multiple scratches and dings. All in all an experience that I would not wish to repeat.

I work for a very large international corporation in the technology sector. Hertz is a preferred vendor when booking car rental. Last August I traveled to Puerto Rico on business and rented a car at the airport. Within a couple of hours of renting the car, I saw the "check tire pressure" light come on. I called Hertz Service and they told me to stop by a gas station and put air in the tires, which I did. Light was still on so eventually I had to return to the airport and exchange the car for another one. Bad experience #1.

I went through the process of booking a car online. The price for one way was $95. I had to talk to customer service about something so I called them. When I went back online after my question was answered to book the car, the price jumped to $108. I called customer service back to ask why. They explained I didn't book fast enough and prices change minute to minute. So in other words, I should book even if all my questions haven't been answered. Stuff like this drives me crazy.

The WORST car rental experience I have EVER had!! I rented a car using my entertainment book. I PREPAID for a full size car for a rental from Friday morning till Tuesday morning, 4 days. I had pretty much the same experience that everyone else spoke of. Because I am the mother of 3 teenage boys I have great car insurance that covers me with a car rental. I did not need the extra insurance for $16 a day. The guy at the counter would not give trying to sell me the insurance. He said he would have to charge my credit card an extreme amount in advance to cover the car because I was not taking the insurance! He also added the prepay gas on for almost $40? No way with the price of gas under $2 would it take $40 to fill. Even if the car was left half full they still charged the full amount, nothing would be refunded. With the new inflated amount charged to credit card it was declined!

I rented from a Hertz location in Memphis, TN in December 2015. They have no idea how to handle rentals for AAA members. I prepaid for the car and travel insurance online ($9 a day for AAA members) on the AAA website. I told them that when I picked up the car. I was then told that they could not honor that price for travel insurance at their location. I was offered travel insurance for $23.99 a day. I told them that I only wanted that $9 a day travel insurance which I had pre-paid for online. They told me that they couldn't see any previous charges for me in their system. The individual then attempted to "rework" the total price for the car + insurance. I was then told the $9 a day insurance had been applied and that I would only be paying $248.25 total for the car plus the insurance. I was actually charged $248.25 in addition to the what I pre-paid online ($191.47 for the car + $81.00 for the $9 a day travel insurance).

Platepass toll - Hertz doesn't inform about this service. It automatically charges your credit card. The charges are high. They charged me twice. Don't use it. Pay the tolls yourself with cash.

I reserved what was advertised to be a compact car from Hertz through the AAA website. Note: I am not complaining about AAA. Hertz stated that I would receive a Ford Focus or similar vehicle. When I got to the airport in Oakland, CA, I was told that I was to be given a Toyota Yaris. I stated that I wanted a larger car. They told me that for more money I could have a Toyota Camry, a medium-sized car. I stated that I wanted what I had asked for which was a compact car. The supervisor told me that for their purposes, the Toyota Yaris is a compact. The manufacturer advertises this model as a sub-compact, which is much smaller with hardly any room to move.

I was in a car accident and injured as well as over 9600.00 worth of damage to my vehicle. The responsible party insurance covered a car rental for as long as I needed. When I was able to pick up my car I contacted Hertz to inquire a ride to the dealership or will I be able to leave the rental. I was told either choice was available. The following week approximately 5 days prior to pick up my vehicle, I noticed Hertz had made several deduction from my checking account. I contacted the insurance company immediately whom informed me that they had a contract with Hertz and if Hertz had any questions on payment they should have contacted them not the customer. (I have had this rental for 65 days and both the insurance company and myself made several calls asking extension through that time frame.)

I prepaid my car rental at the Laguardia airport in NY. When I got there I was greeted by the rudest woman you can imagine, she was rude and very uncaring. I told her that I rented a car with Expedia and needed to pick it up. Then she asked for my credit card, I gave her my Paypal "debit/credit" card and she said "we can't use this." I told her it was a credit card as well as a debit card. She refused any debit cards and said that it wasn't her problem that they don't do debit cards there. So here I stand in New York City without a car. Long story short, I went to National Car Rental and a very friendly woman took my Paypal card and I was driving out with a very nice Nissan in about 15 minutes. It was a horrible experience and I will NEVER and I do mean NEVER rent from Hertz again. EVER!

We rented a Maxima 2014 for our trip to Nevada, Utah, Arizona. On the very last day of our trip, we are driving from the Grand Canyon toward Las vegas. We have our 6-year-old which have been so good hiking and spending hours in a car in the last week that we are planning on taking him to circus and I am excited because I haven't visited Las Vegas yet. We are planning on arriving at 4 pm and spend a great last evening. And then the car brakes down.

Dec 2015 I booked a holiday in California including 4 days in Yosemite. Snow was expected so I booked a 4wd car. Hertz San Francisco gave me a Nissan Pathfinder which seemed OK until we hit the 12" snow in Yosemite then it just wouldn't go anywhere. Turns out the car was only 2wd & later Hertz admitted they didn't have any 4wd cars to give me (but decided not to mention it) so 4 days in Yosemite was ruined as we couldn't go anywhere. Hertz have offered me $25 compensation - when I've spent over $1000 - for this useless car. Needless to say I wouldn't hire again from Hertz if they were the only car rental company - I'd rather take the bus. Also, they had the cheek to charge me extra for GPS which was hard-wired into the car - unbelievable.

At this point in my venture with Hertz at Phoenix Sky Harbor International Airport, even giving them one star is too much. I rented a vehicle from them from November 10th, 2015 through November 17th, 2015 for a much anticipated trip camping and backpacking through Arizona during which time I drove over 1,600 miles. My rental reservation and agreement was for $243.86 with unlimited miles so when I checked my credit card statement on 11/19/15 and found that Hertz charged me $414.83, the reason for which was never expressed to me in any communication on site or through email or other means, I immediately contacted the Corporate office (where call was forwarded for billing issues when calling location) and was told that I was charged with a $175 vehicle inspection fee for smoking in the vehicle. I don't even smoke!

I rented car in the old San Juan Sheraton Hotel Hertz until JAN-9 & car tag expired Dec 29, I extended rent until JAN 24, my wife had to return the car. They denied extension & payment methods she had. Bad treat. I strongly don't recommend Hertz.

Took for Escape to have inside detailed, quit smoking so wanted it cleaned up. The car has been starting and driving fine, 70MPH on trip in. They call, can't pick it up as scheduled battery dead, they need to charge it. Now they call and tell me it needs new catalytic converter. Come on they don't plug up without warning. They then tell me they power washed the engine. Ok didn't authorize that but if that clogged the engine then not my problem. This is the worst case of trying to take advantage of a women ever!

I am writing to express the positive and the negative of your company. I don't usually write reviews but I was greatly affected by your companies service I received. On 12/23/2015 my family and I were on our way to Disney World from North Carolina for Christmas, we were in a horrible accident on the highway in Ridgeland SC, the next morning we decided to continue on our family vacation and enjoy the life that we were grateful to still have. We rented a car, the only one left in the area. We don't normally rent from your company as we use another rental car company if we ever needed to rent. So our first interaction was amazing, the wonderful staff came and picked us up from our hotel and she was amazing, made us feel better. The only problem was the car that she had was not in great condition.

We rented a vehicle in November, 2015 with Hertz because of a special promotion by AAA and Hertz and tried to do all of the "fine print" on the promotion. I tried to make sure that we had done everything correctly and was told by the "points manager" that I had and would get the extra points. Several weeks after that rental I tried to make another rental using the points only to find out that I was not eligible because I had not done one of the "fine print" items correctly. Naturally I went to Alamo and get much better service.

I attempted to rent a vehicle from the Westwood, CA Hertz on Xmas Eve. I was going to have the car for around 10 days. I booked online and had a confirmation number with a rate of approximately $300. Due to flight delay and time it took to take shuttle to get to that location, I was between 45-60 minutes late for my 10-day reservation. I was told that my car had been given away and while there were still other cars available, they would not be able to honor my rate. I was then sarcastically told, that even had I been 10 minutes late, they wouldn't honor my reservation. My rate was way lower than anything that they had seen. The new rate would be over $1000 (triple!).

I rent a car in Venice Italy for one week and went visiting the town of Padova. I did not know and Hertz did not said that downtown zone are prohibited. I received 6 months later my credit card account and notice that Hertz took six time 42.70 euros out of my account. Then I received a notice saying that I had enter a ZTL (zone of limited traffic) and that the charge 42.40 euros each time they have to communicate my address to the police. On one day not seeing the signs they took pictures of the car ID 3 time in 8 minutes and Hertz charge 3 times 42.70 euros which is a robbery as they did not do the paperwork 3 times. In addition I have not yet see the fines from the police department... I cancel my credit card in case Hertz continue to take money into my account. For a car rental of 157 euros it cost me additional ''administration fees'' of 250 euros plus the fines if I receive them one day. Hertz never again!!

I rent cars all the time and found Hertz very difficult to deal with. What most rental companies consider courtesy, Hertz don't. They even penalize you for their mistakes and impossible to reach any one to correct the situation. Sure, perhaps a little LED is expensive originally, but nickel and diming is at its most. They even force you to buy gas at Hertz gas station. They claim that even your gas show full unless you show receipt from Hertz gas station, it is not full.

I just rented the car here in Newark, Delaware from the place on 242 E. Cleveland Ave. I just called a few minutes ago and asked why they would give me a car with a half tank of gas for a 20 day rental because my car is being worked on and the work hasn't started yet and I paid for their gas rate and was told not to put gas in it because I didn't need to gas it up. Well I asked the guy about this and he said that you don't always need the 20 days and I said I understand but what about having to put gas in it if it says "No credit for fuel in car" at return. He said, "it's too early for this crap" and for me to put a half tank in it when I return it and they will do something for me and just hung up on me. He was very rude and after this I will never rent from them again. I just hope when I take the car back they don't try to screw me.

I rented a car in November in CT from Bradley airport. I never went through a toll but when I received my charge card bill, $44.30. This seems like a criminal offense to me, charging my card without my approval. Hertz doesn't want to know anything and the say it's not them. Aren't they affiliated with Plate Pass? How do they continue to get away with this?

I think it is absolutely ridiculous how the entire staff handled our rental in Lawrence, Kansas. We are VERY displeased and will post and tell everyone we can how horrible Hertz has been. The counter person, Luke, had no clue what he was doing and charged us for incorrect charges then totally passed us off to cooperate because "I don't know how that happened, but billing can fix it for you". We rented a mid size car and we were given an SUV that got horrible gas mileage. Andrew, the regional manager was incapable of proper customer service. Charges did not "fall off" as we were told they would. It insane that charges can be put randomly on our credit card without permission and we're just suppose to wait for Hertz to release the funds that never should have been held to begin with. Never again will we rent from Hertz.

Over the years I have rented many cars. The past couple of times flying to Florida I have used Hertz. Big mistake. The first time there was an issue with the first car turned around on the highway had to bring it all the way back to return it and get another. On 12/19/2015 I encountered my second issue with them. Rented a car from the Tampa airport, reserved the car ahead of time (full size). They gave me an extremely used and worn out Impala with 40,000 miles on it telling me that is all they had (bs). I took the car out of the airport onto the main stretch of highway in Tampa. The steering was so bad in the car it was literally unsafe to drive.

I had purchased and paid for my car rental scheduled for Dec 20, 11 pm. I arrived and checked in on time at Indianapolis airport, got all paper signed, got the contract for car rented, got into the rental car. At the check out booth, the attendant, Debbie, refused to record the body damages on the contract. When I said it was her duty to do so, she called security and two policemen with a security guard came in few minutes. The police called the manager of Hertz. The manager, Nick, decided that we cannot keep the car, and we had to move out of the car and he will refund my money.

My husband rented a vehicle from Hertz this month to attend a out of town funeral. First off, let me explain that I have rented several cars from Hertz this past year. Almost, every time I experienced some type of problem. For example, I returned a vehicle on the appropriate day, but the local branch did not close out my rental and my credit card was authorized for additional days. This matter was cleared up immediately. Another time, I reserved my car a few days in advance. My husband dropped me off at the local branch and I was told that they did not have any cars. I had to wait about two hours for a car; which made me late to a meeting. However, the Assistant Manager apologized.

Nearly 30 days later and there is still no resolution. On November 25, I rented a car to prepare for the Thanksgiving Holiday with my family. I had plans to pick up my family in New York and bring them to my new condo in Philadelphia. I was so excited to have them see my place for the first time. Needless to say, that was the beginning of an absolute nightmare. I returned the car on November 27 so that I could enjoy the holiday with my family. Unbeknownst I would have nearly $1200 held on my card for a $500 rental.

I am writing to share my recent experience with Hertz when I rented a car from TFS airport in Tenerife. I was visiting Tenerife on my first wedding anniversary and decided to book a comfortable car for our trip and ending up booking 'BMW 1 series or similar' through www.RentalCars.com. At the time of picking the car, I was given an option to upgrade to a 'new Audi A4' at an extra cost of EUR45, which I accepted. The moment we got into the car, we realised that the car was not properly cleaned, but we decided to carry on with it as we were desperate to check in at our hotel. Just a moment after we left TFS, an alert for wiper liquid light started coming off suggesting the liquid level was low. Again, we thought it's not a huge thing, and continued with our journey!

We rented a car in San Francisco, CA. Unbeknownst to us at the time, there are some states that use the electronic toll payment system, PlatePass, and do not offer the option to pay cash for certain tolls. In these cases, PlatePass is required, not optional. This information was never relayed to us during the reservation process or during the car pickup at the Hertz counter.

My suggestion never rent from Hertz. I generally used Hertz for my business purpose and I'm a Gold Member. One of my recent personal rental from Houston Airport for 3 days, I booked the Hertz from third party rental company (Priceline) without availing insurance, but Hertz charged me for insurance which agent at the desk never told me about. When I complained to the customer care they're saying I signed the agreement online on my profile for availing all the insurance so they can't revert it. I'm very frustrated with their such practices. This immoral way of doing business. Their Staff at Gold Member desk on Houston Airport is not at all friendly and helpful.

Take your time and look carefully at the receipt before heading to the gate. They would add a mysterious fuel charge if you just leave and get an E-receipt instead of paper receipt. I faxed a receipt from gas station to Hertz and it took them 3 months to send me a refund.

Needed to rent a car for an extended period of time and decided to use Hertz. Booked a Mercedes C350 (marked as "reserve this EXACT model" on the reservation). Went to pick it up at the O'hare International Airport branch. At the counter, the staff member who "greeted" me told me flat out that they don't reserve exact models. After I showed him my reservation as well as the writing on their own website, he proceeded to tell me he will not be able to give me that car as it has been already reserved. Wait what? Didn't you just tell me you can't reserve exact models?

Be aware! I returned a car same day after 50 km drive from Munich airport to the city on dry clean roads, was OKed at drop-off, but next day received a letter - all in German - stating that I damaged a rim. That costed me 260 euros. All my attempts to prove that it's not my fault - the damage was not detected at drop-off time failed. They have a privilege to inspect the car after we leave. I understand that there might be hidden problems, which are hard to detect at the time of return, but I don't believe that can be reasonably applied to my case. I returned the car the same day after driving about 50 kilometers on dry clean roads. It does not sound reasonable for me that the damage was discovered after the car was cleaned and washed. Picture of the damaged rim attached to the investigation does not look like a hidden damage that cant be easily detected. So they can charge us afterwards for anything.

Rented a car from Shreveport LA Hertz for 3 days. I had an early flight so I dropped the keys into the night deposit, took pictures of the car and flew back home. The very next day there is a 175.00 charge on my credit card because Hertz said it smelled like smoke and it had to be cleaned. WHAT!? That was a lie! So, I spent all day calling the Hertz location I rented from and never got an answer, so I called customer support (which oddly enough is not open for business on weekends?), and I was basically told that it was their word against mine, "too bad, we can't help you". I should not have to prove that I do not smoke and this was a total scam! WE WILL NEVER EVER USE HERTZ AGAIN AND I WILL ASK EVERYONE I KNOW TO DO THE SAME.

We rented a car from Hertz (station: Fairmont Chateau Lake Louise) through rentalcars.com which was prepaid. When we tried to pick up the car, a rude and disgruntled employee named Mike argued it would be within his discretion to withhold the car unless we pay him an extra $103. When we refused to pay the extra amount he became aggressive and insulting. Finally the hotel management (very professional) helped us getting a car from another rental company. Of course, we complained at Hertz about this employee, Mike, and they apologized, but in the end we did not even get a full refund of our advance payment.

Hertz charges you a $25 fee for going through an electric toll where there are no cash payments accepted. In fact there were no tolls on this road or indication. Hence the bridge was open with nowhere to pay. The toll was $2.50. This company charged me $27.25. This is clearly extortion as they had a transponder in the car and instead of adding the $2.50 to your bill, they charged you a $25 fee on top. WHAT A BUSINESS!!! Hertz Company extorts money from its customers. Calculate what the interest rate is on a total of $27.25 paid on $2.50 for four days. I highly doubt this is legal. They include it in the fine print of your contract ensuring you will never read it.

I made a bid thru priceline.com for a full-size car (Ford fusion category) at the rate of $75 per day. I was immediately charged for this rate. On 11/25/15 upon my arrival in at ATL airport the Hertz lines were long. They have machines you can go to that allow you to talk to someone live. The lady was very polite and informed me that Hertz had holiday specials that were cheaper than what was listed for me. I told her I had already prepaid. She informed me that it was not and that no money is ever taken before picking up the car instead it was a hold. I asked did they have the car I was supposed to get and was told "no". She quoted me a price of $35 per day for a c class Mercedes.

If there was an option of a -100 star, even that would be less!! A Hertz rental car dashed with our personal car and Hertz is backing off from the claim! License plate number: **, State CA. So on the 12/03/2015, a lady who was driving a Hertz rental car dashed our car at the rear because she was distracted. Apparently this lady had rented the car through a corporate account. She did not provide us with her name, neither her company's name nor her Driver License number! LOSER!

We drove 56 miles, put 3 gallons of gas in before returning the car to the airport. The following day we got a $15.87 charge on our credit card. We called Hertz, we were told it was a gas charge. SCAM. Stay away from Hertz scam.

I have always used Hertz for my car rental needs and consider myself a loyal customer. Unfortunately when I rented a truck for my visit to Arizona and was told that I had a reservation for that truck to pick up the very next day at 5 in sun city. On my way from the airport to that location I called to notify them that I was running a little late at which point I was told that they don't have a reservation for my and don't even have a truck.

On October 14, I went to Hertz with my daughter and rented a car. I rented a Ford Fusion 2015. The transmission started slipping within 3 days so Hertz replaced it with a Chevy. My insurance covered the rental for 21 days. My daughter kept the Chevy till Nov.30, I did not know that I was being charged for this rental. I was still under the impression that it was covered under my insurance until I called my Bank and discovered I was -$594.00 and the Bank stated it was due to Hertz had charged my card $716.59 for the rental that I did not approve. Now I am out of pocket for the $716.59. Beware if you let your child brother mother get a car on your insurance due to a totaled out vehicle. Look out you can be charged whatever Hertz wants to charge you.

When dropping off the car my wife and I were packing our stuff while the Hertz employee was checking out the car. We had no concerns since everything had gone perfect. Then he approached us and said there was a minor scratch on the left front rim which he would have to take note of. He even said it might have been there before, but just went unnoticed, because of the positioning of the wheel. I explained to him - and also on a paper - that this didn't happen during the time we had possession of the car. He said if Hertz was going to do anything about it they would send me an email.

We rented a car from Hertz for 9 days. We paid our bill in full and received a final receipt. Four days later without our knowledge, the "manager" decided to take it upon himself to take out $322.05 more. He never called us or sent a letter to explain why he did this and he never ask for my authorization. This is wrong. A person can't just take money from a person's credit card, esp. without any reason of why. I called "the manager" and he could not give me a direct reason of why he stole money from us. He beat around the bush and tried to say four different reasons, then he swore at me and hung up on me. He is rude, misleading, and a liar. The ads Hertz runs on their website are misleading and false advertising. Hertz writes the what they really charge in little tiny print that a person cannot see and can overlook very easily. That is wrong and deceitful.

I was traveling to see family in New Jersey and Philadelphia. I had researched car rental companies that would allow me to return the rental to any Hertz Rental location. Over the phone, I was quoted $227.98. When I filled out paperwork and took the car, this is what I signed for as well. I hardly drove the car that week, and when I drove less than 25 miles to the Hertz in Philadelphia to see other family, I did not think twice that this would be any big deal. In fact, that day was the most driving I had done with this rental the whole week. After I returned the car to the lot in Philadelphia, I walked into the office to close out any paperwork and "check out (no damage to vehicle, hardly any miles driven, I filled tank to where it was when I started, etc). Without telling me what the amount would be, the cashier ran my card and then handed me a receipt for $996.26!!! This type of credit card receipt is not the kind that the customer provides a signature.

I booked a rental car through triple A and I received a decent deal. I arrived to pick the car up. The 1st car wouldn't go over 40k without me flooring it. It jerked like crazy as if it had transmission issues. I immediately returned the vehicle! The receptionist apologized vaguely after asking me "was I scared"!!! The 2nd car had a caution light on with a warning saying "Tire pressure low. Add air." The tire was just about flat and it was raining! There is no way I should have to add air after paying 500 dollars! Wow! Angry is an understatement! They are extremely unprofessional at that location! I'd rather pay full price and get great service than to receive a discount and get horrible service! Again they apologized! I asked for a full refund and I will be contacting customer relations!!!

I booked from their own website on Oct 30 and was due back on Nov 4. Someone mistakenly put it was to be returned on Nov 2 which was wrong. So they started charging me $33 a day! And of course it was charged to my credit card which I cant have any refund for 21 BUSINESS days! I can't use it until the Dec 2, 3 and 4th. A MONTH!!! This employee screwed up and needs to be fired.

I've been a Hertz Gold Club member for nearly a decade, and I will think twice before renting a car from Hertz again. I had two trips in September 2015--one in California and the other in Colorado. Knowing that I would be traveling on toll roads in California and not wanting to have to stop to pay the toll with cash, I asked the Hertz agent for an EZ Pass transponder. He said that Hertz didn't have them yet. However, I was soon to find out that, since the last time I had been in California, the option to pay a toll with cash has been eliminated. Because I wasn't quick enough to memorize the website or smart enough to go to the website to pay my fine, Hertz charged me a $30 "administrative fee" for a total of under $10 in toll road fees.

In Montenegro. Charged 600 euro deposit for a small car! And for GPS they just accepted cash (employee stealing money from their own company) lol. GPS not working not updated and once returned the car back they excused the eft pos machine not working to refund the deposit. Will ask head office to process the refund of deposit. Days gone and they do not even answer call or email. Stay away from them. Very fake.

I returned my rental vehicle with a full gas tank. When I called in to dispute the fuel charge through your 800 customer service line I was told that the $13.99 on my bill was because I drove under 75 miles and it was a new convenience fee that enables me to not have to refuel my vehicle. The customer service rep was unable to reverse the charge and said I had to scan my fuel receipt and email it to verify@hertz.com even though the computer told her that the car was in fact full when returned.

This is the most crooked company I have ever dealt with. My husband was in a car accident and when picking up the car he was told he had to choose an option for insurance. He stated he had insurance already and was told he had to pick one. (LIE). When I called to question the bill it was unbelievable how rude the customer service team was. I talked with management, Lynn who refused to give last name and she was incredibly rude also. Today I find another charge taken out of my account for bridge toll when I had a toll pass in the car. Another phone call to rude people. I WILL NEVER EVER USE HERTZ AGAIN OR RECOMMEND TO ANYONE.

I did have to double and triple check the details of my trip such as destination, date, time, etc. while setting up. I had an invoice printout which I presented when I reached HERTZ in the San Diego Airport. The HERTZ staff explained numerous times that I had a 3rd party contract with Priceline. It would only attempt to satisfy the details of that contract. Thus, I eventually got a car that was passable, but not what I had requested, and was forced to endure the endless offer of upgrades which I declined. When I returned the car I was charged an additional fuel fill up charge which I had never approved. Thus, I will not rent through Priceline nor HERTZ again.

I booked and received a written confirmation for a free rental day using accumulated Hertz Credits. When I turned my car in, Hertz tried to charge me approximately $200.00 saying their system had "screwed up". After hours on the phone (mostly on hold!) I was told they would not correct the error. I filed a complaint with Credit Card company, providing documentation of the confirmation of free rental, and they immediately credited me the excess amount charged. Subsequent to this credit card credit, Hertz claims I still owe them for the rental and has suspended my privileges, which means I cannot use credits and certificates I have earned worth approximately $1000.00 in rentals. It is impossible to find a phone number at Hertz where you can talk to anyone -- just automated merry go rounds -- and they do not respond to my certified mail. It appears I will need to initiate legal action to get anyone's ear.

Rented Vehicle from Hertz at LAX Airport which was a pleasant experience. Weeks after rental, had admin issue with my billing which customer service rep was unable to resolve. Rep had poor attitude and was obvious she could care less whether I rented from Hertz or not. Would not want her working for my company.

Just wanted to warn you about Hertz's Toll policy, which they do not explain to you. If you use a Toll road, even if only once, you are charged a $4.95 daily administrative fee for your ENTIRE rental period. So my $2 toll from making a wrong turn, ended up costing me $27. This was a charge that showed up on my credit card 3 weeks after the fact. When I called Hertz, the "senior" customer service rep said it's not up to them to explain the policy and that I should have asked about it. I told her that I live in a state that doesn't have toll roads so the thought of asking about it never occurred to me. I was then told that I should have read their 5 page contract more thoroughly. When I asked to be switched to a supervisor and I was then told their phones didn't allow them to transfer calls. Worst customer service.

I recently hired a vehicle with Hertz, I returned the car FULL. I asked the Hertz team member was there any bills. She was standing in front of myself and my partner saw the car was full. Told me no fees. Handed me a print off. I foolishly neglected to read this and now discovered I had been charged for fuel when the vehicle was full. I was never told I needed to obtain a fuel receipt which to me means nothing anyone can get a fuel receipt. I have e-mailed aushertzcustrel@hertz.com awaiting a reply. I also contacted Hertz Brisbane Airport and I was hung up on. This is very unprofessional and poor human behavior. I travel a lot and Hertz has always been my go to hire company however after this episode lied to and poorly treated Hertz is off my travel needs list.

I rented a full sized car in NYC in the last week of October for around 10 days. The rental was paid for in advance over the internet. When picking up the car, my wife suggested that we add on my son (aged 22) as a co-driver. The agent at Hertz said that was OK and I had to give my consent by signing a contract. I got my card bill this month and Hertz charged me $415 for adding on my son onto the rental. They call it an Additional Authorized Operator (AAO) fee. At no point did the agent at Hertz in Manhattan inform me that (1) there is a fee to add on my son as a co-driver (2) the charge for this is a whopping $455.53!!! Had I known this, I would have certainly not added him on.

I thought there couldn't be a more insulting way to be called a liar that returning a rental car and being asked 1) did you fill up the car immediately followed by 2) can you show me a receipt. But it turns out there is a way and that's to be stuck with a $14 bill after you sign up for Hertz' "drop off and go" feature. The drop and go is touted as the ability to drop your car off at the airport and not wait for an agent to check your car in. What they don't tell you (at least anywhere but the fine print) is that if you drive under 75 miles and even if your gas tank is completely filled you will be charged $14 for not presenting a receipt (they recently suckered me with this one).

Was assaulted by a staff member but didn't press charges as I was about to board a flight from Spain to Ireland. Sought compensation - offer was paltry. Went back looking for reasonable compensation, and one year after the event they made up a story that I threatened them - completely fabricated. Genuinely unbelievable stuff. They just made up stuff out of absolutely nowhere. They literally made stuff up on the hoof!

I could just about copy and paste some reviews with similar experiences. I wish I read this site before booking. I did a prepay to lock into a rental price to save money for a week stay in Dallas $165.00. When I arrived in Dallas to pick up the car I was sold on a different vehicle, it was sold to me as if it was a better deal only adding on about 5 dollars extra a day. I thought they were doing me a favor the way it was presented until I saw the charges. I was expecting to pay 236.47 (sales, tax fees and fuel charge) for the week and found that I was still charged the 165.00 for the lock in price on top. No problem, I thought it was an over site and Hertz would correct the problem.

I'm a Gold Club Member. I rent A LOT. I like being able to walk to my car and drive away - that's what Gold Club is. I did that in Austin. You give your license to an attendant at the exit, and after printing your contract, you drive away. When I returned the car, the check-in guy noticed a chip in the windshield. I didn't do it. I only drove 30 miles over two days. I know that is irrelevant, but I would have heard it if a rock hit the windshield. I don't even know how the guy saw it. See Picture. The chip is over one of the many stickers they put inside the windshield and the sticker has air bubbles that look like a chip.

Airport rental car on returning, agent found damage on top edge of car which I did not make. Car was only used sparingly and in no close quarters. Manager was called, but did not come in a reasonable time. Car was removed to be cleaned for next rental while waiting for manager. Wrote letters and email to Hertz, with no acknowledgement or response. I believe Hertz car wash did damage or prior renter. Left with no recourse but to pay since credit card on file. This charge could be a recurring charge to multiple renters.

I called from Canada to book a car in Cancun to the trusted name Hertz because I had heard of the rip off stories from others. I was quoted 71.00 American for the Eco compact car and this is what I agreed to book. When I arrived, I was given the same rate of $71.00 and was asked if I wanted the insurance plan that was 80.00 American. This total is $151.00, my final bill was 495.00 American. What happen?? The clerk spoke English enough to say "you agreed, look your sign here" he said and said "it's legal, you sign for it." I was shocked but in transit to catch a plane home. The clerk said "My boss back one hour. You wait." Well, I could not. I was not able to resolve the overcharge.

First I will start with the good. The website was easy to use, pickup was fairly quick and painless, and prices were comparable. That's where it ends. We rented the car for a long trip (over 6 hours away). The car shook so bad that we all sounded like we were talking through a fan. By the time we got where we were headed dashboard lights were on for various reasons. The car was just horrible to drive and it was stressful wondering about safety. Windshield wipers were in a sad state as well. On another note, the trunk wouldn't stay up. And I have a wonderful knot on my head and we all almost squashed fingers. I hope I never need to rent from Hertz again. As a mom, I had hoped for something safe and reliable. And the company's lack of care for their vehicles caused way too much stress and worry on our trip.

On July 10, 2015 I rented I vehicle through Hertz rental car in Madrid, Spain. On July 19, 2015, I returned the vehicle to Hertz Barcelona, Spain. The vehicle was inspected and the clerk noted No damages on my receipt. Absolutely no accidents or anything happened to that car during our rental. I flew home from Spain and arrived home to discover my Chase account was billed on July 24, 2015 for $383.16, from Hertz rental car... Which was for the rental and valid charges. On August 26, 2015, I found a charge from Hertz Espana to my Chase Visa account for $2,383.08, which I did not authorize. Not knowing what the charges were for I disputed the charges through Chase. I also contacted Hertz rental car, to which they were not able to tell me what the charges were for. They stated I needed to email Hertz Espana since the rental was out of the country.

Overdrew my account with unauthorized charges. Charging for gas when tank was returned full. Overdrew $1490 on my checking account. I thought the bank handled it and three months later. I got my account overdrawn again. They won't reopen the case and say I have to go after them myself. So, I have to pay the bank back. Change accounts and rework all my bills finances because of this. This can happen to anyone with the new fed regs that a bank has to honor merchants and not the account holders.

My wife and I landed in Atlanta, GA. with a Hertz reservation to pick-up a car. After a long line wait and final use of a kiosk experience for pickup, which all took about half an hour, we still had to go to a counter agent to complete the rental. We became victims of a Hertz Bait and Switch on a GPS in car devise. I said NO to the GPS at the Kiosk, and found that the car we received had a GPS. We NEVER used the devise. At time of return we were charged for the GPS which we did not agree to contract for. We called Hertz and complained for a refund. They acknowledge and granted only half a refund amount for the GPS cost. Where is my other half for your Bait and Switch scam Hertz? The service representative was beyond arrogant to say the least. BAD HERTZ EXPERIENCE. CROOKS. FLIM-FLAM AGENTS.

I am a Hertz Gold member and I rented a car for 14 days in October 2015 for driving around Boston and New England. I reserved the car using Hertz online website on September 18, which was 16 days ahead of time. On the website, I indicated that I wish to be picked up at my motel, which was approximately 15 minutes away. On the day of the reservation, no one from Hertz picked me up nor did anyone inform me that they would be a no-show. After waiting an hour for a Hertz pickup, I phoned them only to be told that they would not have the staff today to give me a ride to their office. This is very rude. Hertz could have easily phoned me or texted me if it cannot follow through.

Recently we rented a Mustang convertible in San Diego at the airport and instead got a Camaro. It seems that the recall of Mustangs made this happen. We also had an issue with the radio. Upon returning the car, the manager, Brennan as well as the gate return rep were very professional and resolved our issues to our satisfaction. It was a pleasure to deal with this company and we would definitely use Hertz at Dan Diego airport in the future.

I was double charged for services as well as fees were not disclosed. The AAA discount makes it look like a good deal to use Hertz, but my bill was more than double. I called and inquired about a $30.00 charge doubled and they took it off, but told me they were doing me a favor. It was evident the service rep wanted me off the phone quickly, but I had him email the detailed receipt and that is when he started dodging my questions. I had reserved 3 days for 51.00 per day and prepaid for a 5% discount that was non refundable. They add on 17.78 concession fee 4.55 tourism fee, Delivery charge 30.00 (I picked it up so this is the big??) 30.00 curbside return which I did agree to. 22.50 facility charge - could not explain. 14.22 tax and 1.17 refuel tax.

Car did not have Nav which I paid for. The car was in poor mechanical condition. The wait to talk to a sales person to correct the problem was greater than 1/2 hour long. No compensation given at the end of the rental agreement.

The $25 voucher that the Hertz CSR offered me (to offset the PlatePass charge) finally did arrive. So that promise was kept.

To be entirely honest I don't think there is a car rental company that ever gives you what you booked online. Hertz went several steps below par by handing us a car with dents, scrapes, dodgy steering and ultimately and to our detriment a flat battery! The car was quite clearly not acceptable and we will be taking it up with the ombudsman. We hired from Naples to Amalfi. My advice and I would seriously HEED it, would be to book a transfer. I know it costs but so does car hire and so does the parking works out cheaper to go with the Transfer. There is no parking in Amalfi other than ticket machines and garages. All charge 5 euros per hour or if staying in a hotel 20 euros per day. You will be too scared to drive your car in Amalfi, the Italians treat theirs like bumper cars and nearly every car has a scrape on it.

I was quoted a price of $175 for 9 days of car rental. I sent my wife to get the car and they hustled her into signing for every add-on charge that they could get her with. The add-ons were $645. That brought the rental of this Nissan Sentra to $91/day. What a rip off. Total "bait and switch" tactic. Will never used Hertz again.

I rented a car from Hertz and did not take their gas option. I returned the car and they charged $9.99 per gallon. This is legal robbery. Never rent from Hertz. They never bother to tell you what they will charge if you do not take the option. Avis does not gouge and they cover everything when you check out.

One star is a better rating than Hertz deserves, but no stars was not a given option. On Feb. 22, 2015 we prepaid $462.07 for a rental car in Frankfurt, Germany for our trip in July, 2015. Prepaying locks in the price and exchange rate so that there are supposedly no surprises when you arrive at the counter to get your car. The benefit is that Hertz gets your money months in advance and you get a fixed guaranteed price. We did this 5 prior summers with no problems. Using our Chase Bank United Mileage Plus Select Visa Card for this transaction provided the travel benefit from Chase of covering insurance for rental cars abroad, with the condition that the card holder denies the insurance benefits offered from the rental car company.

Good luck getting your deposit back! They said they sent the 'release' of funds twice but my credit card company has not received anything. I had to actually open a dispute. In addition, the rep on the kiosk lied to us about fuel prices so that we would purchase their fuel. The kiosk was confusing and hard to use. It took forever to get through the process to rent the car- about 45 minutes! Ridiculous. I will never rent from Hertz again. This was the Las Vegas airport location.

We rented a car through Hertz a couple of months ago when we were in San Diego. In SoCal, there are toll roads where you pay with your Fast Pass and if you don't have a Fast Pass, you have to call a special number that is posted as you're driving through the toll with seven days, or else you are fined. It would have been nice to know that in advance. My husband and I were looking for a place to pay the toll, which doesn't exist. Somehow, you are supposed to find that number and write it down as you are driving on the freakin' highway. Ridiculous. Anyway, we drove through the toll, assuming that the car would already have a Fast Pass connected to it, and we would pay those those upon returning the car. That is not what happened, and we actually completely had forgotten about it.

Rented a Hertz car in Karlstad/Sweden in Oct. 2015. After returning the car by leaving it on the airport parking area without direct check by Hertz (and without damage in my opinion), Hertz charged 5.000 SEK (535 € or 585 $) for "scratches". I returned the car with "kilometers in: 40.708" - documented by photo - but the Hertz invoice specification said "Kilometers in: 40733". What happened in between km 40.708 and km 40.733??? I rent cars several times a year since more than 30 years. I never had problems like this before and I have never got such aggressive mails from the car rental company. Conclusion: Hertz never ever!

Poor experience with Hertz that make the start of a dreamed vacation very bitter. The contracted car was a "Mazda CX5 or similar", which is a modern car, regarded as the best in its Class. In the desk, I was offered a Renault Koleos, already a obsolete car that is not desirable with 65.000 kms. Only after several discussion, I had to "voluntarily" downgrade to a CX3, smaller than what I wanted and I was compensated with "second driver free" which I didn't care for. Be careful with the extreme amount that you will have to pay as a deductible in case of any damage to the car.

Car was in shop for recall from Chrysler, part was back ordered so Chrysler paid for a rental through Hertz in Union MO. Picked up vehicle from car dealership FILTHY AND 1/4 tank of gas. Could not see out of windshield to drive home. Turned in vehicle clean and with 1/4 tank. Today was payday, then somebody debit my account for $379.00 saying the truck was trashed and empty. I called Hertz and she had the balls to tell me that when I picked up the truck from dealership, that she had just had it detailed and filled the tank. I told her she was a liar and that I wanted my account credited, she laughed and hung up. Called dealership and they said they couldn't believe that Hertz even brought the truck up there looking like it did. I will fight these pieces of crap and get my money back. Don't ever use Hertz Car Rental.

As for me and my company, from now until eternity we will use any company except Hertz and other vehicle rental companies owned by the Hertz conglomerate. The idiocy and asinine policy of the Father/Son Hertz Agency in Hays, Kansas is to run all outstanding paperwork through the shredder on the last day of the month. On 31 August 2015, they shredded everything I had provided to them for a vehicle rental that was not to take place until 11 September. I then had to provide everything again, and we had to make an unnecessary second trip to Hays to physically present the credit card and driver’s license that was used for the transaction. All of this unnecessary aggravation was created at the time my wife was preparing for open heart surgery and a rental car was needed to transport her to Kansas City for the operation.

I booked my vacation through Expedia and selected Hertz for the rental car. I'm always cautious of the "upgrade question" when checking in. I never upgrade, somehow (maybe because I was put on a kiosk with a remote Max Headroom as a Hertz representative that I could hardly hear), I agreed to an upgrade. She asked me to review the screen if everything looked ok, it was the same range ($300) as my Expedia fee so I accepted the terms. They did not ask me if I wanted an upgrade, merely told me what car they were "putting me in".

I must start off saying this is the first time I rented a car. I booked a car from Hertz through AAA. Went to pick up the car at the airport Hertz rental and they said they did not have record of my booking. They did not give a receipt until leaving the gate and then it was too late to go dispute the bill. The bill was $300 more than what I booked for and strangely my prebooking payment was listed. I believe they intentionally did not give us a receipt before leaving the gate. When setting up an account with Hertz the questions have you answer accept or decline, but it does not say there is a charge when you accept each offer. I called Hertz customer service after my vacation and got nowhere with them. I will pay the bill, but I will never again rent a car from Hertz that you cannot trust. The car also had transmission problems and was of breaking down. We reported the problem when we returned the car and they just blew it off.

The pickup was courteous and concise. The car was okay but I didn't pay extra so expected little. The drop-off is what astounded me! I put $5 off gas into the car to fill it up prior to my return. I saw the agent going through the dash and console looking at receipts. I asked him what he wanted. He explained that I had driven over 60 miles and therefore would need a receipt from my gas purchase. I told him that I had not been informed of that at the time of my rental and thought that it was one of the most obvious scams that I had ever heard of. He informed me that he had just charged my credit card $17. I will never rent from them again! They are crooks!

I had made a Hertz car rental reservation a week in advance to pick up a car at Union Station in LA. My husband and I took the subway to get to Union Station. When we got there the guys at the desk asked if we had a reservation. We said "yes" and they said they had a problem: they didn't have any cars in the Los Angeles area for us that day. They gave us a phone # to call so we could complain (btw, we did report a complaint that day and never received a response) and then left us high and dry. So we went to the Budget rental desk next to the Hertz one. They didn't have any cars at Union Station but AT LEAST they offered us a solution. We wound up having to take the subway all the way to Pasadena to go to Budget.

WE NEVER GOT A CAR. We made a reservation and arrived to be told that they don't have any cars and that they haven't had any cars for a week. A WEEK! We made our reservation within that week. And they did not even attempt to notify us! I don't understand how they continued to take reservations for cars that they didn't have!

Hertz offered a very good rate for a last minute rental. We never used Hertz but tried anyway. The car had a strange odor so we drove with A/C and windows opens. Not a big deal, we didn't drive more than a few miles at a time. On the last day of our vacation while putting a package in the backseat we noticed a used syringe had fallen out from under the passenger seat. We were shocked and disgusted. We notified the resort's loss prevention officer and Orange County Sheriff's office. The OC officer said this was a MAJOR oversight by Hertz.

We picked up our car rental at 1am at Washington Dulles airport and scheduled to return to Rochester, NY airport at 11:30pm that same day. We returned the car to Rochester airport location by 11:30pm but because Hertz was not open then we the consumer are charged an extra day! For a rental that was less than 24 hours we ended up getting billed for 48 hours.

This is the note that I put on the Hertz review request. Your upper management is losing its mind and losing business. I was told that starting this month I would be charged an extra $14.00 for my rental because I turned in a car within 24 hours with less than 70 miles, a full tank and no gas receipt. This is pathetic. I have notified my company Net jets/executive jets about this ridiculous charge. They thanked and advised me to change my profiles to use Avis first and then enterprise (which I have done) because they have had many reports of ridiculous charges with Hertz. You have achieved a new standard in taking advantage of the clients who keep you in business. Congratulations!

I am a gold Hertz member and rent from Hertz twice a month for 4-10 days at a time. My rate for 4 days was supposed to be $300 dollars, Hertz charged my cc $2768 and over drew my cc. I am not able to buy my plane ticket due to Hertz and no one with Hertz will help. I spent an hour wasting my time getting the runaround. They are incompetent and crooks. $2768 for 4 days and they don't try to fix it. I wasted over an hour getting sent to one person after another who said they could not help.

I rented a vehicle from Hertz after I wrecked my car in Northern Michigan (I live in Pennsylvania). I received a phone call from a Hertz employee the evening before I was to pick up the rental car which was 2 hours from where I was staying. The man said he would not have a car for my reservation the next day. I asked when he would have one, he said "Maybe in 5 days or so." When I told him I really needed to get home, his response was, "I could have waited until you got here tomorrow to tell you that I don't have a car for you. Be glad I'm giving you a heads up." I couldn't believe how rude and uncaring this man was. I was stranded in the middle of nowhere (no offense to Michigan) with no way home. Thanks to Hertz! Luckily I have an awesome family that traveled over 11hrs one way to pick me up. I will NEVER rely on Hertz for transportation again!

Overcharged me, ripped me off $27 or so for the extra insurance/ldw. I didn't order it. Noticed the charge in the 1,234,234 words of tiny fine print of the print out they hand you (after you sign the touchpad and pay). Let csr know when I returned car the next day, he told me have to phone Hertz. Csr on phone said I signed contract, done deal, can't do anything about it! I reserved/paid for this online thru aaa.com, and paid their $18 extra insurance. DID NOT click the Hertz one! Why would anybody buy two extra insurances?!? Total rip-off company, so either DO NOT RENT FROM THESE scamsters, OR DO NOT PAY or sign anything without reading everything and payment matches exactly with what you reserved/wanted! ugh. Note: I'll try to get my credit card to reverse the charge.

These people are devious and deceitful. Watch your wallet. Read your contract. I reserved an intermediate car for my wife for one day online for a quoted total price of $74. Ended up paying $192 because they upgraded her to a full size without telling her that she was being upgraded or explaining that there was a charge for the upgrade. She signed the electronic contract assuming she was getting what was reserved - they pulled a fast one on her and she, unfortunately, fell for it. Called customer service to ask for a refund - they offered 15% of the $60 upgrade charge ($9). That was so outrageous I had to laugh.

Early flight out of Greenville SC, all gas stations on way to airport closed, no stations at airport, refueling at 10.00 per gallon. Gouging MF. No more Hertz ever, ever, ever, and I rent a LOT.

Hertz SFO, be careful, they sneak fuel charge on your bill, either the attendants there were pressured by the management to do this kind of practice or they get commission for it. FACT: I drove 60 miles on my last rental at SFO on 10/11/2015. I add 3.9 gallon of gas (which means the gas tank is not even full when I rented) before I returned the car. I left my gas receipts with the key together. The gas meter was more than full. I was still charged $23.73 for the fuel. PS: this is the 2nd time happened to me.

When we rented a car from Hertz for a trip to Colorado, Hertz never informed us that we'd be forced to pay an additional fee of $4.95/day (maximum of $24.75) if we encountered any toll roads in that state. It was only after I looked at my credit card statement that I realized they were charging us $35.10 for the PlatePass service. I called Hertz and learned we'd run up three tolls of $3.45 each on Denver's E470, a road that photographs license plates and bills you afterward. So Hertz charged us a service fee of $24.75 to pay $10.35 worth of tolls. I told the customer representative I would avoid renting from Hertz in the future. I also suggested to my AAA representative (who arranged the rental) that she warn members about this exorbitant fee if they're traveling to Colorado or other states where the PlatePass "service" goes into effect.

I reserved a car rental with Hotwire for a Hertz car. The reservation was made several days in advance. When I arrived to pick up the car, they had the reservation information, but had no car for me. They said they would call when they had one, but could not give me any idea as to how long it would take. I told them I needed the car then and not later. They had four cars at the site and said they were all going in for service. Really? They did not seem concerned. I left and had to change plans with others and use one of our vehicles. I called Hertz later and was told that they were sorry, but those things happen. I have rented cars all around the world and have never had this happen in forty years. Hertz... never again.

Evan: Rude, hung up on us twice, said we needed mental help. Car was dirty and agent argues that it was not dirty. Car smelled, grease on floor mats. At 2:00 tried to remove wife from contract, agent would not answer cell. Cannot resolve.

When using third parties such as Hotwire or Priceline beware the dreaded "upgrade question" when checking in. Although I never upgrade, somehow (maybe because I was put on a kiosk with a remote Max Headroom as a Hertz representative that I could hardly hear), I agreed to an upgrade. Previously paid a little over 100$ for the rental from the third party. When picking up, Hertz advised the estimated charges were about 130$. So when I figured out what happened, I had no worry; I thought the additional 30$ more for an upgrade was not a big deal. So what does Hertz do? They take whatever they get from the third party and bill you the ENTIRE upgrade rate thus making what you thought would be a 130$ rental, now a 230$ rental. I was able to recoup half of the 130$ after much complaining but steer clear of Hertz if you can. National and Alamo do a far better job and don't attempt to deceive you like Hertz.

I prepaid for a rental for a week, used the car for 4 miles and less than 2 hours. Brought the car back and the agent told me I would get a full refund except for the sales tax. I did not get a refund and was also charged the remaining 17.00 dollars on the rental. I would have kept the car in that case for the whole week. A large company like Hertz is holding me up for a 173.00 dollars for 2 hours and 4 miles. I would like to inform all my Union brothers do not rent from Hertz even with their so called Union discounts.

I've been a member with AAA for a few year. I recently book Hertz rental car for five days thru AAA, and I prepay 5 days total. When I pick up the car I realize I only need it for 1 day, and so I told a Hertz sale representative at a time to cancel the remaining 4 days simply because I don't need it. When I asked for the 4 days refund, he "deny". He wanted me to request AAA since I booked thru AAA. After I spoke to AAA agent, she told me that Hertz is the one got pay and so Hertz is the one responsible. I was shocked, confused, and ran out of patience.

I rented a vehicle through Priceline and the rental was with Hertz at Mitchell field in Wisconsin. The vehicle was prepaid and when I checked in the Hertz representative pulled the paperwork and went over the normal - insurance, gas, etc which I declined all. After returning home I found charges for an upgrade that was never discussed during the process and I called and ask about the charge and the person said he went and looked at the camera and saw me signing the paperwork. I explained that 4 times a year when I rent cars I sign the paperwork, but when I ask him if he heard the conversation he had no reply. My suggestion is to use another company to do business with, but if you choose not to be very careful. A Chevy Impala is a full size car and not an upgrade for a full size car.

The worst experience I've ever had. Do not trust wonderful deals. Ask for tolls, ask for child seats. Charges before you have rent. Be sure if they don't have your car at least they give you a similar one. I rented a Kia Rio or similar and gave me a spark Chevrolet, where these two cars look like? Super-dangerous and I was traveling with my three years old Baby. They charged me almost 28 dollars for three toll of 1 dollar each, which I think is exaggerated. I do not write reviews, but this experience was very unpleasant.

Reserved car weeks in advance and was not ready for 3 hours. Was over-charge for extra day and is impossible to get refund. Been on the phone for 5 hours today and transferred from one department to another and back to original party over and over. There is no hope in this matter but to go to court. It is about the principle, not the money.

The manager is very rude, has no customer service skills. Refuse to change the car I had, claiming it could only be done if there was any mechanical problems. I was willing to pay a difference as long as it got changed. She mistreated me and the associate helping when I told her he had already agree to do it. How did she became a manager there? I would not recommend anybody to go there. The woman has no respect and courtesy at all. It seems like Hertz doesn't appreciate our business. I will never go back there.

Went to the Hertz in Cockeysville. The associates unfriendly, they did not have any cars ready even though reservations had been made the day before. Associate wanted to give us a dirty car that had been returned while we were sitting there. The car had been rented 30 days needed oil change and was filthy. Had to go back the next day and still got a dirty little car instead of a full size vehicle. Service at this location sucks.

I am a very fair and understanding person, which VERY clearly HERTZ is not. HORRIBLE!!! Customer service, not willing to hear customers and threatening to hang up, after they hung up twice before. NEVER, as a travel agent had to go through this.

On landing in Johannesburg South Africa on the 8th of December 2014 after two long flights totaling 19 hours and a 6 hour layover in London, we finally went through passport control and relieved that we were at Hertz to get our pre booked vehicle. I had all the paperwork, international drivers permit all ready to go. What a total disappointment Hertz is, this is an understatement. I will never use the services of this company again since service and integrity is clearly not part of the Hertz Company.

I decided to extend my contract and they went up on my rate, but that is not what the person on the phone quoted me. Since she wrote down her line in the system, in spite of the fact that they authorized a different amount on my card, they still charged me the additional charges. Used them in the past and was not happy. Should have followed my first mind. On top of that, they have never answered the phone at the airport, the line is always busy. I waited in line for a while to get the car [only one person working ], a while on the customer services line (15 minutes this last time) and couldn't wait any longer to drop it off so I used the drop box (don't do it)!

If you rent from Hertz Rental Cars in an area that has toll roads but do not allow you to stop & pay the tolls, you will be paid per toll you pass plus an additional service charge per day of the rental! I rented a car for 5 days in the Dallas, TX area. Two of the 5 days, the car was not driven. My per day service charges exceed the toll charges. You are not told this info; it is not even mentioned! I pre-rented the vehicle in an attempt to avoid issues. Very dissatisfied with this gouging that Hertz is doing. The billing is done via PassPlate and it will show up on your credit card. I don't trust Hertz now! Makes me nervous they even have my credit card info. The fee is not a huge fee, but it is the point of the matter. $16 in toll fees - not an issue. $25 in service fees for nothing - an issue. Consumer beware!!

Originally my rental for 5 days was to cost me $174, that included taxes and fees. Then when I get to the front desk to pick up the car, the attendant told me I needed more room, and that I would be cramped in the small car, so he went one up to an economy and charged me $220. I asked him about toll charges... he said it was all included in the rental price of the car. No I didn't read the agreement of several pages, there was a long line of people waiting, and I'm like a dumb ass figured the guy knew his job. WRONG!! Stay there and read the whole agreement, or read it online before you rent. My economy car wound up costing me $317 and change!! Called Customer Service, and they laughed at me. Ha Ha Very Funny. You lost my Business. Stick to Alamo or Enterprise. STAY AWAY FROM HIDDEN FEES OF HERTZ.

I am a gold card member for 40 plus years and had reserved a car one week in advance for one week for a premium car paid in full. Upon my arrival for pickup I was advised there were no premium cars and they had to give me something in the less class. The manager stated he advised the associate he should had called me to tell me there was no cars available. The associate stated that the manager lied that he never told him to call me. So needing the car, for my vacation, the car was 2013 - dirty, and car was a smoker's car. This is unacceptable. After calling customer service being switched around to several areas, ended up to roadside assistance, Yes, roadside assistance. Let's see if tomorrow a new car will be available. This will be the last time ever using Hertz for renting a vehicle. They totally went downhill. Will post to all multimedia about Hertz. Didn't even offer an upgrade.

I rented a car at the airport in Midland, TX - when I signed what I signed I agreed to $438 for A WK! To my surprise they called me and asked if I still had the car. “Yes I did.” Then I was told “OK we have to extend the charges and the days.” After the fact that I was told “OK you can keep it till the end of your trip” which was Sat. When they told me the charges were 970.00 I said “Hell no. I'm taking it back right now.” When I got to the counter I specifically told them "Do not charge my card." I need to resolve this - as soon as I got back to hotel they charged my card $915.06! I had been on the phone back and forth with several agents and corporate. They rudely told me they were not going to change anything nor give me any of my money back! So I went to my bank (great bank) and filed a "fraud" charge against them - Hertz.

I rent a car with them in Dublin South Circular Road, and I left a box with a collection of DVDs series under the Drive seat, I made a complain as soon as I got home. They just answer after I send another email one week later and they said there is no item here. I asked to see the camera and they refused to show it, so I went personally and still they refused to show. So a few weeks ago I complained on Facebook and in private message they told me they're are not responsible for lost items. I still continued posting on Facebook and they blocked me to hide their mistakes. HERTZ is one of the terrible and unprofessional company I have met. And after created few others Facebook profile and posting they call me only to say, we are not responsible for customer forgot items. I do not believe they did not find, I believe someone inside took the lost item. So my friends do not rent with hertz, there a lot more professional and better car hire around.

I prepaid a car rental in June 2015 for a vacation scheduled in August on my credit card. When I got to Hertz at the Bradley Airport – they said that I needed to use the credit card that I prepaid with. However, I explained to them that someone had stolen my credit card number and I now had a new one. Hertz made me pay again (although they were already paid in June) because it was their policy that I needed to use the same credit card. But they assured me that I would be reimbursed when I returned the car. However, this didn't happen. I was told then that I needed to contact customer service.

Worst customer service ever. After being on the phone for over 2 hours, transferred several times and still, not one rep was able to tell me why my cars was being charged multiple times in the amount of $80.00. Finally had to call the bank and stop payments.

I reserved car online for Dublin Airport. The price I booked at included the car rental price and an insurance coverage rate which was more than the car rental rate. I continued with the booking assuming I could decline the insurance since I have the Chase Sapphire card and even brought a letter confirming coverage. The online help has confusing language about the insurance, but still appears to allow you to decline. When I arrived, they refused to remove the insurance unless I re-booked the car for a much higher rate??? The Hertz employee was the rudest I have ever encountered. I contacted Hertz after my trip to complain. I am a 25 year gold member. There was no acknowledgement about the rude behavior or their deceptive pricing. I will never rent from Hertz again!

We had rented a car in Charlevoix, MI to drive to Florida with. When we received our rental it wasn't what we were expecting but we figured no big deal, boys just a little smaller than we wanted. Well we have a 2 year old and the car seat wouldn't fit in the back seat without removing the head rest. So we did and accidentally left it at our house in Michigan. We had no intentions on having to return the car or have any problems with it.

Here's a little update on this review. I wrote to AAA customer service because I am an AAA Premier member.

First issue: service area at Tampa International mobbed. Used phone/kiosk provided by Hertz to claim reservation. Took over 10 minutes to get representative. Car reserved not available. Numerous unsuitable alternatives offered, like Chevy Tahoe. For two people. Or a Jaguar for a mere additional $399/day. Took over 25 minutes to locate an acceptable replacement, including two conversations between phone rep and actual rep at service desk. Long list of options available, rejected most. Did I want to add a second driver? Opted yes, no mention of charge. Found out afterwards it cost $94.50 for 7 days. Option to lock-in price on gas and no need to refill before returning offered and accepted, with no actual explanation that $39.88 was the price for the privilege whether tank was full or not upon return. And we filled it, as gas was selling for $1.99/gal, not the $2.27 Hertz would charge. Very deceptive practice.

Outright lied to by the Cleveland Airport Hertz Rental agent, even when confirming total cost. Told me my final bill was $504 instead of $439 because I purchased additional insurance which was expected because I purchased additional insurance, I also purchased in advance online. Final bill was $636 which was $426 with an additional $209 total $636 instead of $504. When I spoke to the billing person and then the billing manager they did not listen or care and they laughed when I said I would take my business elsewhere. Hertz has too much business and they will screw you. I have rented a lot of rental cars in my life and have never been outright lied to and had someone spit in my face like Hertz Rental Car. Warning they will hand you a bill at the end of your rental then charge you an additional $200+ like they did me. Use anyone except Hertz to rent a car. Trust me, bad.

Rented a car from them thru hotwire and was billed. Then when going to get car they put us in another car and said it would be another 15.00 day so a total of 30.00 per day. After returning car waited for my credit card statement. The total ended up being $70.00 per day for a little Toyota Camry called to dispute the charges and asked for a supervisor was told there wasnt one available. Don't ever rent from Hertz wouldnt recommend them to anyone. Enterprise is a much better place if you need a rental.

They do not answer their phones, they are not problem solvers, they never have inventory accuracy. Please, go to Avis or Enterprise. Enterprise has caught on to the value of customer service. Hertz is simply hiring on the "cheap" and their people just talk on their cell phones all day.

I rented a car from Hertz in Austin, TX for nine days. I used the cashless tollway system only three times and received a charge on my credit card for $34.07! The charge detail shows it as Platepass-Hertz. TX DOT removed cash pay stations from the tollway system and bills users by photographing the license plate on the vehicle. This created a problem with tollway charges being billed to rental car companies. The solution they came up with is Platepass, which allows rental car companies to charge exorbitant fees to customers who were NOT informed of this "service" at time of rental. I have filed a complaint with the TX Attorney General's office and with the BBB! If Hertz is NOT required by law to disclose this ripoff policy before renting cars, and it is wildly profitable for the company, then nothing will change!!!

I rented a car form Hertz because they had a safe and clean guarantee and the best premium roadside service of all of the rental cars, or so I thought. I was driving a car I got from them and had a blow-out that was close to being fatal. The car they gave me had metal belts hanging out of the tire. The problem is they have a 35 point inspection that states "Tires and tread are checked before every rental." This is a lie. Then the next car they gave me had a bottle of piss in the console. Then the one to replace that had no spare tire, which it states on safe and clean inspection that it did. They just blew me off like it was nothing.

I booked a car through Priceline for September 3-8, 2015. When I went to get the car in the airport. I was told, "This is the key for your car, Toyota Camry, do you need an insurance?" I told them, "NO, my car insurance cover any rental car in North America," He asked me again. I told him "No, I don't want insurance." After one week of returning the car, I noticed Hertz charged me $212.80 US. When I called them, they told me. "We upgrade your car plus we sold you LDW insurance." They never told me any word about upgrading the car and I told them twice, I don't need insurance. Just be careful before signing any paper. People who work in Hertz are just bunch of liars. Thanks.

I rented a car from Hertz and was given a subcompact instead of a compact. I tried to get Hertz to give me the proper car but was told the car that I was given was a compact car 2014 Mazda 2. I researched the car with other companies including the manufacturer and found the car Hertz rented me was a subcompact and not a compact car. I contacted Hertz again and was told I could return car early and pay a early termination fee and rent a bigger car for more money. I had paid in advance for 2 weeks. I returned car after 1 week and rented another car from a different company for a cheaper price than Hertz was going to rent me a bigger car. Hertz will not refund my money for the week I did not use the car. Hertz customer service is terrible and the company is a ripoff. I do not recommend this company if you are thinking of renting a car. It also took me almost 1 hour to pick up car that was reserved 4 months earlier.

I rented a car from Belfast airport for a day. I started my rental at 19:00 and I went to Ireland. Next day around 16:00 I called Hertz contact centre or whatever it was. I dialled the number mentioned on the leaflet given to me from their Belfast Airport desk. The person I spoke to asked me for a customer number but I said I only have the reg number handy at the moment. I gave him my reg and he said, "Oh it is an English reg." I said, "Yes, I got the car from Belfast Airport." I asked him that I am going to be late and want to extend my time. He said, "How late?" Then I said, "About an hour or so." He said, "Oh that's fine. You do not need to worry about it." Well!!! I arrived back at the Belfast airport at 20:15 (after an hour and 15 minutes) although they recorded the time as 20:25. And they charged me for another day's rental + insurance so around £76 extra.

I rented a car from Hertz (for the FIRST time - I have always used Enterprise in the past). I asked the attendant for the car rental for two days plus one hour because of when my flight was (4:30PM pick up on Friday - 5:30PM drop off on Sunday - paid for in advance). I arrived at the lot around 5:15PM and looked down to see I failed to fill up with gas. I drove around the parking lot to exit and go fill up the tank and I was not allowed to leave. They said the car was due back at 5:00 and said I would not be able to go fill up the tank and would be charged their rate. I looked at my contract and saw that the representative had entered my return time as 5:00PM and that I had picked up the car at 4:38PM. The representative entered the time incorrectly and still charged me for the extra hour! The tank was 4 gallons short - they charged $59.00 for the fuel including taxes and fees.

First of all had to wait about a half an hour to get waited on. Rental Agent was not friendly at all. Was not far from the Airport and my tire went flat. Was told by Hertz when I called in they were sending someone out and there would be no charge since it happened within the hour of picking the car up. I found on my credit card that they did charge me $64. When I called, Shawn told me he would check and get back to me. After a week I called customer service and again was suppose to get back to me. After 2 weeks, no one has called or emailed me. This is my first time with Hertz. Looks like my last. I have never had a problem with Alamo.

Absolutely horrible. Go anywhere but here. This is the only rental company that does not accept debit cards. It does not matter how much money you have in your account. I made a reservation a week in advance online as my vehicle needs some repairs. I needed the car to go visit family that was depending on me to be there. 90% of the rental cost was charged to my debit card but when I went to pick the car up they proceeded to inform me that as of September 1 they no longer accept debit cards - only major credit cards.

On Tuesday my son and I flew into Los Angeles airport where we had reserved a rental car from Hertz. After waiting about 20 minutes for the shuttle to arrive, I went to the rental car site which is located away from the airport. I got in a very long line to get the car I had reserved. There were about 50 people in front of me and there were 4-5 employees working to process the paperwork for the rental car. I waited in line for an hour and 15 minutes.

I parked my car at Thrifty to take a short vacation. When I got back my car had been damaged by one of the shuttle drivers. The manager told me that they are now owned by Hertz Corporation and I would have to file a claim thru them. The damage occurred on July 24, it is now September 17 and I am still waiting for them to pay for my car to get fixed. I was told if I wanted faster service I should turn into my own insurance or pay for it myself until I am reimbursed. My car is not drivable, the tail lights were broken out, the adjuster told me to put red cellophane over it and drive it till the claimant finished.

I prepaid for a rental in April of 2015; the scheduled pick-up was September 2015. Due to circumstances beyond my control I was unable to keep the rental. I canceled 1 day prior to the scheduled pick-up; I knew there would be a cancellation charge but I had no idea it would be more than the rental amount. When I tried to resolve the discrepancy the customer service representatives were less than helpful. I was hung up on several times before I was finally transferred to a rep, who tried to convince me that all charges were legitimate. I will have to pursue this case in court. I wouldn't wish this experience on any traveler.

I returned a Hertz rental car to their premises at Indianapolis, Indiana Airport on Sunday, Sept. 6th. Not until I was on my plane to Denver did I realize that about ten items had fallen out of a backpack in the backseat of the car were missing. I immediately filed a lost and found report on the Hertz lost and found website and received a tracking number. I began logging onto the Lost and Found website at Hertz for several days and received a "Not a valid request" response to my inquiries. Finally, I called the Hertz office at the airport and was told that they had misspelled my last name. It was corrected, but subsequent inquiries on the website also came back "Not a valid request" response again!

I am a president's circle patron of Hertz and this is the third time that I have arrived in Jackson to be told that they have no cars, knew that they had no cars when I made the reservation and don't know when they will have a car. On calling the reservation's center I was told that the local office had to have cars. I was standing in the rental car parking deck at the time looking at a vacant lot. After continuing a very frustrating conversation with the national reservation service for 15 minutes, they still did not believe me that there were no cars. What a disconnect.

Worst experience ever with a rental car. First of all, I was given a car and when I went to pick it up, it was not there and then I had to wait a long time to get other car. The insurance is highly charged as compared to other rental companies, not worth it. The worst part is the way they charge for toll, they have a device in car that takes care of toll. I went through toll plaza once in 4 days and charge was $2 but I am charged $25 for the service. Not fair at all. Never going to use this car service again in life.

I rent cars all the time for business. I rented a car, got a receipt and when my bill arrived, Hertz charged me more money. WTF. When I called them, customer service could have cared less. There was no damage or fuel charges and no answers for why my receipt said one thing and they charged me something else. NEVER AGAIN.

We made our automobile rental 1 1/2 months before we were traveling 9/5/15, Labor Day weekend. When we walked into the rental building there were people everywhere and only 3 people checking in the people for their rental vehicles! Having never rented a vehicle from them before we were not aware that you could use a kiosk. However, several people knew the drill. They were using them for the first 1/2 hour. Then all the machines went down. We have 60 people ahead of us in line that all had reservation for vehicle. My husband ask the Lady walking around, that was a Hertz employee, about how long it would take for us to get our 4 wheel drive vehicle and if they were even going to have a vehicle for us. She was not very helpful in saying, "I have no idea how long it will take and there may not be a vehicle for you (not just a 4 wheel drive)".

I usually don't write reviews but I got so angry on HERTZ rental that I needed to write one. I rented a car 2 months ago, paid the rental and also wrote good reviews about the service at the place that I got the car. However, I got another bill after 2 months. The thing is that I paid with gift card and of course I don't have a bank statement to prove that the payment went through. If it did not go through then they should have charged the credit card that I left there in their records. I called customer relations and the women wasn't good at all, she was arrogant and did not even tried to help with my bill or explain. Disappointed!!!

I called AAA on 9/11 for a rental car and they reserved the car with Hertz for me to pickup at the Crowne Plaza Hotel on Virginia Ave., in Atlanta on 9/13. Upon arriving at the hotel there was not a sign indicating where to go to pickup the car or any attendant to help. I eventually went inside to be informed that I had to go to the Kiosk machine. I was informed by the Kiosk agent that even though I had reservations there was not a car there for me. He then informed me to drive the Atlanta Airport to pickup a car from the Hertz Rental Car. I drove to the airport to the Hertz counter and explained my dilemma to the attendant who had a nonchalant non-caring attitude. He explained to me that the rental car taxes are more at the airport and that my rental car rate went from $149.66 to $167.00.

I'd been a loyal Hertz customer since 2007, first through regular business rentals, for the past 3 years for leisure as I'd stopped traveling so much for business. I chose Hertz because the cars were always in excellent condition and I'd had a bad experience with other rental companies in the past with warning lights, low tire pressure and other issues. I always chose Hertz's FPO option - where you can purchase a full tank of gas at a discount and return it empty, which is a great deal if you do return it empty. It was the default on my Gold profile. Usually I'd be on a multi-day trip and would be able to time it perfectly to return it empty.

Never again will I use nor refer to Hertz rental again! Me and my husband and 3 small children arrived in Vegas to pick up a car and we're denied AFTER we got there. We spent our entire trip using cabs and walking. Not only that, but we have yet to receive our refund deposit and it has been a month!!! I don't have time for games!! NEVER EVER AGAIN WILL I USE HERTZ. ENTERPRISE IS WAY CHEAPER AND THEY HAVE MUCH BETTER SERVICE!!!!!

BEWARE OF THE FUEL OPTION. I have been a loyal Hertz customer over the years. In the last two years I had to go to Chicago from California. My experience with Hertz last year was bad and I had to cancel my rental and rent from Alamo in same terminal (They were great). Last week we returned. We reserved with Hertz again. While picking up the vehicle, the young representative offered me the fuel option. I said I didn't need it because I always return the car full. She said this is a good deal because gas costs more on the outside than if I buy from Hertz (Currently $3.22 per gallon).

I rented a car on 09/04/15 @ HERTZ Detroit airport. I left my Ray Ban sunglasses by the overhead middle console where the Nissan Rogue usually store their sunglasses. I have been trying to contact the Lost & Found Dept., but no one seems to working 'coz I kept getting an answering machine message. I don't know if they just ignoring my calls or what. I guess their manager don't seem to help either. I will never rent from Hertz anymore.

On August 15, 2015 I made a bid through Priceline.com for a Hertz Rental Vehicle. My bid was accepted and I was not allowed to refund or cancel the rental. The fees were prepaid. Next I arrived at Salt Lake City, Utah and the desk clerk took the booking and we waited an hour when the clerk offered to give us another car because they did not have an economy car that we had booked available. They also stated that the gas was not an issue because charges would 2.50 per gallon upon return. We returned the car and they did not honor the booking but charged us for rental a 2nd time and 9.99/per gallon w/o telling us they would charge against the credit card. They refuse to make adjustment or credit us for the 9.99 per gallon on gas. We signed to take out the vehicle that we thought was against our original booking.

This spring we took a trip to Spain and rented a car from Hertz, and were charged an "Administrative Fee" of $45 to forward a minor traffic fine of about $45. While on this vacation, we incurred a traffic fine for apparently driving in the wrong lane in downtown Granada caught on traffic camera. Incurring a fine of 40 Euros, this translated to about $45 US plus tax, fair enough. We didn't know we had violated any traffic law until we got the charge from Hertz. Instead of just charging our credit card for the traffic fine of $45 US they charged an additional $45 for a Administrative Fee. This brought our total to about $95 including tax. We found this ridiculous and absurd price gouging for the 5 minutes of work needed to look up our rental contract and charge us for the traffic fine. $45.00 for a few minutes of work, I guess I'm in the wrong business. We won't be renting from Hertz again.

My car insurance paid for me a rental and the agent by the name of Dontae ** ask me do I want their insurance or go under mine. I said I would like to go under my insurance cause it's cheaper. Well when I return the car back they charge me 316 dollars for their insurance which I clearly stated I want mine. I had been riding with my insurance car in the rental thinking the car was insure under my insurances. I will never rent a car from them again. Lack of communication and poor customer service.

My family and I traveled to VA to visit our son, who is a Marine. Upon arrival at the Hertz counter the line was extremely long due to computers down. It took an hour and a half to obtain the vehicle. When we get to the garage no attendant available to check the car. The car was dirty and smelled with a lot of apparent outside scratches and dirty. We refilled the car with gas about 7 miles from airport. The attendant inspecting the car accused us of smoking in the car due to the appearance and odor. I explained that it was like that when we picked it up.

Twice in the past year, buried months later in my credit card billing, were unexpected and difficult to identify charges by PlatePass for tolls unrelated to my actual travel routes. I had not used the PlatePass transponder during these trips, and I had my own EZ Pass transponder account documentation for the tolls I paid on the actual routes taken. PlatePass claimed the phantom route charges were the fault of the toll authorities, but this is hard to believe if the rental car never passed through the charged toll location. PlatePass backed off the charges in the face of documented proof and a credit card dispute hold, but of course it takes credit card billing review vigilance and hours of wasted time to recover the potentially fraudulent billing charges and disproportionate administrative fees.

I had reservations at Hertz ATL for a mini-van Sat. Sept. 5, 2015. My party consisted of 5 adults, 2 wheelchairs, 2 walkers, and luggage. We came to Georgia to visit a dying relative 1&1/2 hrs from Atlanta. Arrived 8pm and was told by the Hertz counter agent they would call my name when they found my vehicle, about 15-20 min. After waiting 1/2 hr. asked the agent if there was a problem. She said "no," it would be another 15-20 min. After another 1/2 hr. of just standing and waiting, I asked the clerk where my car was. She proceeded to tell me Hertz overbooks and they had no mini-vans left. She offered me a small SUV. I told her to look over where my party was waiting and did she think everything would fit in a small SUV and she said "no." I told her I needed that mini-van. "Sorry" was all she said. I then proceeded to visit all the other car rental companies in the Rental Center and was told since I didn't have reservations, they couldn't help me.

I made a reservation through Expedia.com on 8/29/2015 and paid in full for both my hotel and car. When I arrived to pick up my car on 9/4/2015 around 1pm, the line was over 20 people long with only 2 people working the desk. By the time I reached the desk after 45 minutes, there were over 60 people in line. This was WAY more than any other desk in the rental office. It was Labor Day weekend. Why weren't there more people working to assist the hoards of customers? Was able to get my car with some haggling about upgrades, but was incredibly frustrated to find that even though I PAID IN FULL for the reservation, the COMPLETE cost of the reservation was taken as a deposit with an additional cost tacked on. Almost $500 being held for something I had already paid for. I can understand a deposit of a portion of the cost - like other rental agencies - but the ENTIRE cost PLUS an additional amount is ludicrous.

I rented a car from Hertz for 3 days through Hotwire and paid $125 in advance for the rental. I returned the car two hours later than scheduled and was charged $95, which included $58 for a full day rental despite the fact that I only had the car two extra hours. The customer service reps were not customer service oriented. Instead, they informed me that I owed the full amount despite the fact that I only had the car two extra hours. One rep offered me a discount of $12. I asked to speak to another rep (Lilly #**) who informed me that the offer was off the table since I did not accept the initial offer from the first rep. The experience was worse than dealing with a used car salesman!

Dallas Love field, I have been a Hertz Gold member for over 4 years. So, I decided to rent a car for Labor Day weekend using 1138 oh my Gold points. The online reservation went fine, plus I was able to see how many Gold Points remained. However, when I went to go pick up the vehicle, the guy at the counter advised me that my driver's license was expired and my Gold membership had expired. But, they were not expired the previous time I rented a car without using my Gold points.

Very bad, sincerely I do not recommend Hertz rent a car.

WATCH OUT FOR THE HERTZ/PurCo INSURANCE FRAUD SCAM! If you decline their insurance, Hertz will wait a couple of days after you return your vehicle, and turn you over to PurCo to extort extra money out of you claiming the vehicle was damaged during your rental period by hail. It doesn't matter if there wasn't any (there's always hail in SD, right?) or if the car was returned exactly as you took possession of it in. The only way I can see that you might protect yourself is to drag one of the Hertz staff from behind their desk to do a thorough walk around of the vehicle noting even the slightest scratch, dimple, chip etc... Do not forget the roof (or under car), as these are the most likely where they will claim the damage happened because it's the hardest to see.

Very bad service. Lock my keys inside the car. Had to wait like 4 hours in parking lot. Hang up on me like 3 times. Was my first experience with Hertz. Enterprise are always good with me and much quicker.

Reserved a car in Catania, Sicily. Had to wait 1 1/2 hours to get the car. Then upon returning car I did not fill up at the right station and had to leave the airport to get 2 euros of gas. I used to be a major user of Hertz but am now retired. Would never rent from Hertz again on vacation. You might be the biggest but there has to be better as you can't sink any lower.

I reserved a 15 passengers van through Orbitz website and pick up in Hertz of Heathrow, UK in July 2015. When my whole family of 14 arrived Hertz rental office in the terminal, the staff told me there was no such van - did not exist. I had to pay for 2 minivan instead. It was not only double my budget for gas and parking, extra driver is the problem. That was the worst part, there was only manual transmission available.

Same old story here, folks, but to cut to the chase... I received a bill for $15.63 for a supposed ($0.78) charge on a short portion of Veterans Expressway in Tampa that did NOT have a toll posted, nor did I go through an automatic or manual toll collection. I had told Hertz when I rented (Phillips Highway, Jacksonville) that I did not want a car with a toll transponder, as I have my own Florida SunPass. I looked at my SunPass account, and my transponder that I always carry in my briefcase was not charged for the supposed toll. Hertz representatives were all downright rude when I assertively but politely asked to have the charge removed, and said I needed to call PlatePass. Well, that was a joke. So, I am going to ignore my bill until they get ugly, and then I will find an attorney who specializes in fraud to get ugly right back. I shall never rent from Hertz again, and they can stick my Gold membership card where the "sun don't shine"!

I returned my vehicle to Hertz St. Louis Airport yesterday and the clerk asked me if I put gas in the car. I told her I did but that the station did not print the receipt. It might have been out of paper but that's not really the point. Instead of looking at the actual gas gauge and seeing that the needle was above the full mark she charged me a fuel charge. The car was driven 30 miles and I was charged a refuel fee of $13.99. I contacted Hertz and they require that I send documentation which I have done. It took about 30 minutes out of my day to attempt to correct their mistake.

7271 W 105TH OVERLAND PARK, KS 66210 - I booked a mini van a month ahead through Hertz. A week before my pickup date someone from Hertz called me and asked me if I could adjust with an SUV instead of a mini van. I told them I can't because I have to put 3 car seats and SUVs won’t work. The response from the guy was "Well we don't have any mini vans. You will have to look someplace else or take an SUV." A couple of hours later I went to the website and made another min van reservation at the same Hertz location. And guess what. They accepted my reservation. The only change being it would cost me $200 more.

I went to Jacksonville to see my sick mother. I am a senior myself and I don't have great eyesight. I have rented a car in Jacksonville many times, when I visit my mother. I was charged a LARGE AMOUNT OF MONEY MORE THAN THE ORIGINAL AMOUNT I CONTRACTED FOR. The clerk took advantage of me and my poor eyesight. I just had eye surgery and couldn't read the small print with a very long line of impatient people behind me. I did not want rental insurance but was charged nevertheless. I know better to get insurance when I have my private insurance.

THE WORST PLACE AND COMPANY EVER. I booked and paid a car online in May, my card was stolen in between. The very unfriendly Steve at Morton Street office told me he cannot give me the car, because I don't have the card. After discussion, he advises me to call the customer office to have a new reservation. On the phone they were nice and said it is a very common problem, gave me a new reservation number, and told me I will be FULLY reimbursed within 48 hours.

I had a reservation for more than two weeks. When I called for a pick-up from the body shop, I was told it would be at least 45 minutes before they could even leave to come pick me up, then another 30 minutes to get there. I cancelled and called Enterprise who took care of me immediately.

Return a rental car earlier than the booked date, Hertz charged so much money and refused to offer the details. Even you come to the office, the manager attitude was still so helpful - It's my last time to rent a car in Hertz. Cheating company!!

I rented a car on 7/23/15 from Folsom, CA location. (Had insurance company make reservation on 7/22/15 and they "didn't" have a car for me when I came to pick up, but that's besides this point. They magically found me an SUV.) I keep the car until 7/31/15 and I returned it immediately after picking up my personal vehicle, in Oroville, CA. So I then see a charge on my account for $72.90 done on 8/11. I call to find out why I was charged and apparently the car didn't get checked in until 8/3. So here it is 8/28 and I'm still fighting for my rightful refund. I have not been able to speak to anyone higher than the customer reps and I did my own work and found out from both locations that the car was back on 7/31 as noted in the transaction. Will never recommend this company to anyone!

My brother in law and sister in law from La Centre, Washington were visiting relatives on Vancouver Island when they hit an elk at night, and totaled the family car. They managed to make it to Ladner with a rental car, which cost them $200/day, and which had to be returned to YVR Car Rentals at the Vancouver International airport. I assisted this tired and battered couple in securing a rental car from Hertz, primarily because his AAA membership recommended Hertz. His auto insurance guaranteed a $30/day reimbursement. They needed a couple of days to recover before returning to their home in Washington and Hertz happened to have an Oregon rental that needed to go back to Portland, Oregon.

Rented a vehicle and were told that we had unlimited mileage and if we used less than 1/2 a tank of gas we didn't need to put fuel into it. We did 133 km and 1/8 of a tank of gas and we were told it was all good. We were charged $54.53 plus tax which is .41/km. When we called to find out why they did this we were told we had preapproved the fuel amount and that is what we got charged. In other words what they say and what they do is false. I will never rent a car from Hertz again and will find someone else who is more honest and upfront with their charges

Re: BWI Rental Car Center. I picked up my rental at 1:22 am & I returned my rental the following morning at 1:10 am. Understandably there was no attendant in the garage when I returned. Inside there were about 8 customers in line & only 1 employee. I gave paperwork to him, saying I was dropping off & that the keys were in the car. When I received my charges, they added one additional day $41, & showed the car was checked in at 4:50 am. I called customer service 3 times, finally submitting a claim that would be addressed in 7 days. As the first representative suggested I called BWI 5 times & never got an answer. I offered to submit the photo I took of my paperwork but they said they couldn't accept it. I've been a Gold member for about 10 years but I'm ready to walk.

We discussed this option. Finally decided we did not want (meanwhile clerk filled option box on computer while we were discussing). We ended discussion deciding and saying no, we would fill tank before returning as we would not drive the car into Boulder on empty. So we filled tank and returned car Sunday the 23rd in the eve, putting keys in Dropbox. Checked our visa account on Tuesday two days after return and saw we were billed for 27.74. We do not want to pay this as we returned car with full tank, thought we had adequately communicated our desires. Clerk says now that hertz will not reimburse, in spite of the fact Hertz did not have to fill the tank with fuel!

Hertz is a deceptive company. I rented a car thru Priceline.com with Hertz for a trip to San Diego to see my son who is in the Navy and was stationed overseas the past year and half. Priceline charged my credit card for the rental of a mid size car. When I arrived in San Diego at the Hertz at the airport, they FORCED me to use a kiosk when I requested to talk to real person since I've never done this before. The person on the kiosk stated "we have your reservation but we are very low on cars right now." I said "it is fine with me if you need to downgrade my car, I don't need anything fancy." They said "I think I can get you a better price than you have right now... Let me look." They came back on and said "I have an Infinity that I can give you for $100 for the week." I repeated "$100 for the week instead of the $214 from Priceline??" They said "YES" so I did that.

After arriving at the Hertz location by the Denver International Airport, we walked into the lobby where nobody was at the front counter. After looking around for 5 minutes, an employee walked past us and almost hadn't acknowledged we were standing there looking for help. I had asked where we should go to rent a car, and she pointed to the other end of the building and said we should have read the sign. (The sign read "Go to Customer Service Area" without directing where to go. The area was under construction/remodeling, so a better sign could have been made to help customers. I would have thought that the long desk we were standing at was customer service, but apparently not the case.)

I had rented a car through an insurance company, who then decided to deny my claim. Don't ever let Hertz take your credit card as a backup. The problem was that they did not explain that there would be a 1081.00 hold which is like the IRS freezing your money. But, I paid them what I owed them, and the hold continues to be on your account, for me it was 6 days and I began bouncing checks. There was one person in the peabody office who cared and tried to help, his name was Rich, but the manager Ean, I believe I was told, never returned my call and basically blew me off. He from what I was told wouldn't even send a letterhead to my bank stating that I paid my bill and release a hold on my debit card which I never authorized. I will never rent from Hertz again because they could have helped and been empathetic to my situation. Good luck. I just want people to know what they are getting into.