Hertz Reviews

I am a Platinum member. This affords me the convenience of a Hertz representative meeting me curbside at the terminal and a representative driving me back to a terminal for departure. I recently rented from SFO and was dropped off at the departure terminal by a Hertz representative. Approximately four days after I returned home I started receiving calls asking me to return the car. I informed each representative that the car was returned. The first seven (7) calls I held my "cool". I continued to receive 15 additional calls and 2 letter threatening criminal action and repossession. Additionally, Hertz tried to bill my credit card each evening for the daily amount. After 4 weeks they found the car. However, to date there has never been an apology. Destroyed a great customer!

I clearly directed the clerk that I did not require additional insurance. I was charged anyway. I was presented a bill over $1100 dollars, which I never received but it showed up on the email when I made the complaint. I booked via Autoeurope and paid in $420 in advance and I was under the impression that was it. Hertz charged me an additional $372 on my credit card at the end. Nothing adds up and I was scammed.

We rented the car from Bozeman airport location, and quoted for $527.73 for unlimited mileage for 7 days, and a free car seat with our AAA deal. We were supposed to return the car to Kalispell location, but I made a mistake of not checking the agreement paper that listed Bozeman as the return location. Tried contacting Hertz customer service 3 times, they told me they couldn't help me. They gave me a contact number in Bozeman and told me to contact them directly.

I'm a senior who booked my 5 day rental in Glasgow through Travelocity. The rental company was "Firefly" which is really Hertz as I discovered. When I arrived at counter for pickup the lady was very nice but suddenly this 22 pounds a day insurance came up. " You realize that you are driving without insurance if you do not take this. We will take the complete cost of the car from your credit card" (cost of the Vauxhall Cosa was close to 17000 pounds). When I refused and signed the refusal she became quite indignant and a change of attitude ensued.

I rented a car from Hertz, picking it up from Dusseldorf Airport, and returned the car to Munich Airport, in May this year. When I pick up the car, I agreed to pay collision damage waiver, which came up to 487.34 Euro. The total charge to my card including car rental and taxes was 1342 Euro. I was told by the counter staff that the exact total amount is only 480 Euro, (car rental and collision damage waiver included), and the extra charges will be returned back to me once I've returned the car.

If I could give them less than 1 star I would. We prepaid for our car rental which was quoted as less than $400 and wound up paying more than $600. $100 extra for picking the car up at an airport facility. $42 for picking us up at an airport facility and more!!! I have never had a worse car rental experience ever!!!

I travel by air almost every week. I'm a Hertz Gold member. At the SLC airport, I stood in a very long line for more than an hour to get up to the desk. Then, I waited for almost another hour to get a car. The employees at the desk were nice, but as a businesswoman, traveling alone, to have to wait two hours for a rental car and to not get one until almost 10:30 pm, is troubling. I'll be returning to Enterprise and Avis, at the SLC airport, moving forward.

I will give zero star for Hertz. I rented a car from Hertz at Phoenix - 1133 West Bell Rd location recently. First the service was so horrible that I was the only customer there and it took more than 45 minutes to get me a car. While returning I missed my camera Bag which includes DSLR camera and HD camcorder (total cost be $1000) in the car and when I called them and asked to secure it so that I will come and pick it. They answered me that there was no camera bag found in the car. I called and visited the location as well and keep getting the same answer, "There was nothing found." We knew that it was missed in the car while returning it. I will Never ever do business with Hertz. And advice you not to. You cannot trust them. Very poor customer care and very poor service/response.

I'm usually a nice person but Hertz brought out the worst of me. The Hertz location in Concord are so rude and they lie about their prices. All they want is just money from you. I heard many good things from my loved ones about Hertz and how Hertz was there for them when they had accidents and how outstanding their service was and I'm so disappointed in that. Never again will I use Hertz and now that my loved ones are aware, they won't use Hertz either.

I was charged $300 for supposedly smoking in the car for cleaning fee when it clearly stated $100 fee on contract. I'm a smoker so I always smell of it but the car was spotless as I DID NOT SMOKE in the car. Worst experience with a company I've ever had. Do not rent from Hertz.

Hertz the Saga continues, they changed cars last minute when they left the airport, 3 tires with 32 psi, 1 with 27. This tire is now 22, and now 15 psi, and the Steppe, of course the empty Steppe. And the emergency service closes at 7:00 p.m. Winning company of what not to do, WHAT GARBAGE!!! HELP!!!

We booked a car through Hertz for pick up at the Portland Airport and were quoted the price of $699 total including all fees. When we went to pick it up, they tried to charge us $850 for the same car, same time period, same everything. We complained to the counter clerk who dug in her heels (after trying to get us to buy insurance we didn't need and misled us about how it would be cheaper if they refueled the car for us!), so I asked to speak to the manager (Will). He was rude too -- asked us to "prove" to him that we had accurately reserved what we needed for the car and acted like it was somehow our fault that the price went us. We showed him the quote, said that was the car and price we wanted/expected and got nothing but rudeness and a take it or leave it attitude. The clerk even said "It's fine with me if you take your business elsewhere" so we did. I will never use any Hertz again -- anywhere!

I prepaid $375.85 to rent a car for my trip back to England with my family. I turned up at the Airport. I thought I had booked the car from 7/4/2017 (when I landed). When I got there they said the rental was for 7/3/2017 (when I took off). Possibly my mistake. BUT, there I am. I have NO way to get my wife and my 8 year old daughter to my relatives 2 hours' drive away. The guy says I forfeit my reservation because I didn't turn up the day before. He has no cars. But, amazingly, he manages to find me a car (btw there was a whole parking lot FULL of cars across the street).

First I acknowledge that part of what I'm about to discuss is my fault -- booked a Hertz car through a 3rd party website, but charge on my credit card says it was booked through Hertz in Oklahoma City. Hertz said I bought a voucher for the rental car, but they can't tell me where or through whom (I was in a hurry to go visit a friend who is dying and admittedly did not pay full attention to the fact I was booking on a 3rd party site). Therefore they can't explain the charges -- always used to use Hertz when I traveled for work and got great service -- this time they sucked and deny any knowledge of the voucher.

My daughter's car was in an accident so I called Hertz to book a car for today and was told that I can pay with my debit card for the vehicle and my credit card would be the hold. I got all the way to Hertz at the counter talking to the lady and she tells me "No you cannot do that. I don't know who told you that. You can do two different payments but that's not allowed." I said "So why is it when I called customer service they told me that I can do that?" She said "I don't understand why but you're not the first person who came in here with this problem."

I made a reservation with Hertz on the web. I came to the location in Brooklyn by The Body Shop. They told me that they have no cars so they sent me to the Atlantic Ave location (I didn't want to go there because I saw that the location has very nasty workers on the online reviews but I had no choice). So I went there and the lady at the counter told me that they would not honor the reservation with no further explanation so I showed her my reservation on my phone and she called the manager–a very nasty lady. She told me that I can have the car only on a new reservation that she would make herself and the price for the day would be $280 instead of the $48.55 that said on my reservation. I had no choice. I was rushing to my college class so I had to take the car. I would never rent a car with Hertz again.

I need to lodge an official complaint on a staff at Hertz Zurich airport return counter. I went to return my van which I had picked up from Geneva. The pick up experience was so good but the return was something I just want to forget due to one of the worst persons I have ever met. Her name is RITA and she is one person who will definitely damage the name and brand of Hertz due to her racial discrimination and attitude. She was literally ordering me to push my car here, then there and forcing me to park in tiny space!

With the first car we got, the remote to open doors or trunk did not work. I think the battery needed replaced and had to manually unlock the door. The driver's side mirror did not work, so after a very long day had to go back to the desk and explain. They did give us a different car at my request and it was very nice... Be careful in the gasoline tank thing. They will try and sell you a package where they fill up the car when you come back for $24. If you are not driving all that much it's a BIG ripoff. Check gas prices ahead of time and figure out how many miles you think you will be driving to see if the package fits your needs. Yes, it's convenient to not worry about looking for a gas station in a strange town but just be careful.

I recently rented a car from Hertz (who owns Dollar and Thrift) at Zurich Airport. At the time of return, the agent noted two scratches on the wheel of the right front tire. The scratches were probably 1 mm deep and definitely would not cause structural issue in my opinion. I am an engineer by training. I did not even know when and what caused those scratches and guessed those were probably due to parking on high curbed street of Europe. In any case, I was shocked by the damage the agent assessed, 491 Swiss franc or over $520!!! Both agents agreed that I could probably buy a set of 4 new wheels for that amount of money but claimed their hands were tight due to company policy.

Rented a car for trip, paid my tolls and have hard copy receipts of all, Yet they still pulled $20 from my account over a month after rental and claim it was in contract. They refuse to accept my receipts and pretty much told me, "Oh well." Will never use again, suggest ya'll don't either unless you like fake charges.

I am a 25 year old South African au pair in Atlanta on a study visa. My mother came to visit me for two weeks and we had booked a road trip and a rental car from Hertz months in advance. I made numerous calls to Hertz to confirm my reservation using a debit card, (I do not qualify for a credit card in the USA). I was assured that all was in order. Upon pick up at the location however, I was informed that my application was denied for unknown reasons. We offered an alternative method of payment, being my Mother's credit card, but because she did not have her driver's license present (she was never going to be the driver) this was also denied. We were left at the counter with no car and a two week trip booked and paid for.

I reserved a car for 7/7/17 through 7/17/17. To travel from Indiana to California. Upon picking up the car the rep took mine and my boyfriends license, said it's an additional charge of $16/day for my boyfriend to be added as an additional driver but it's free if I sign up for their rewards program, she sent me the link to sign up and didn't charge the additional driver charge. I tried to assure he was added for insurance purposes as she had handed him his license right back and she said "it's good, it's good, don't worry about it." I really don't believe he was added which could have been a problem later if anything was to have happened to the car.

My girlfriend and I booked a car with Hertz through Priceline for our trip out to San Francisco. We booked a compact car. At the desk, the clerk asked if we wanted an upgrade. We specifically told her no. We were given a Ford Fusion, which is so compact you can barely fit a suitcase in it. After arriving home, we see a charge for $137 for an "Upgrade fee". We call to dispute and are met with the rudest customer service agent I have ever dealt with in my life. As soon as we told her we did not request an upgrade, she screamed "I am not going to argue with you!" People, I cannot stress to you enough: stay away from this company. Do business with anybody else out there in the rental car business. This company is nothing but a bunch of crooks. You have been warned.

While renting in NJ I had the E-ZPass disabled with their provided cover and they still charged me! I should have learned from the previous time renting a car while in Florida when they ripped me off the first time. Congrats Hertz, you just lost a customer forever.

May 30, 2017 I rented a car through Hot-wire, the rental company is Hertz. I picked out a mid-size and agreed to the rental price of $383.28 for 10 Days. I arrived at Hertz at (RSW) Fort Myers Airport Terminal and was told that they only had a Jeep or a Chrysler C-300, I stated that I didn't need a full size and that I ordered a mid-size since it was only myself traveling. The rental agent advised me that there were no more mid-size cars available, so I took the Chrysler-300. 30 days after the end of my trip I notice on my credit card statement that there is a $265.00 additional rental upgrade fee charged to my account for an upgrade I never authorized yet they have my signature where I signed the original paperwork. Scam artists these people are. Please stay away from Hertz they are scammers, liars, and cheats just to make a buck. READ ALL THE REVIEWS. That's PROOF in the pudding.

On Dec 22 2016 I rented a car out of Det metro airport DTW. I had already paid my trip through Priceline. Like everyone else that has had this issue I declined insurance along with prepay gas like I always do when I rent a car. Evidently Hertz employees are ignoring this response and putting an accept response for the insurance at $29.99/day. This came out to $215.93 in my case and showed on my AMX a month later. Unfortunate for me I already an issue going on with Orbitz on another scam charge, so my statement was cluttered with extra charges. I honestly didn't notice the Hertz extra charge especially since I already paid my entire bill for that trip.

Last year we rented a car by Hertz. We had to give a copy of our credit card. Afterwards some rates were deducted, like E-toll, etc. We received a note for this before it was deducted. That was OK. But some time later about 75 euro was deducted, without a note or an explanation. Several times I tried to contact them, just to ask for an explanation, but I never got an answer, except a general answer on my email, like: an agent of our customer service will contact you as soon as possible.

I rented a car from Hertz JFK New York to drive to Florida bec. it was expensive and had unpredictable taxes. (which was about $300) I decided to return it one day early to get a refund, they said that I will get a refund but until now I haven't received my money. The next month they charged me a pay toll from Arizona first $29, after a week they charged me again $49 even though I never drove through Arizona (we stayed in the West Coast). I have tried to call the customer service but they were never helpful.

I rented a car for 2 days at Reno-Tahoe Airport to go to Santa Cruz, California. But decided to extend it for another day, I was trying to call customer service for the whole day since 1 pm and they kept on hanging the phone and my last try was at 9:30 pm when they finally got my call. And this lady at Reno-Tahoe was so rude telling me that I needed to return the car at 11 pm being 5hrs. away from Reno, Nv, and she wasn't giving me no other options. She just kept on telling me that I had to return the car at 11 pm or she was gonna report the car stolen. As a customer service, she had to give me the best options that they had to fix the said problem. I was so worried and upset for my situation and they have the worst customer service.

I never was impressed by Hertz, esp. during the "OJ" years & most definitely after! But the price beat my usual, Enterprise this time. I had to call to remind them to pick me up. They never told me there was a $200 deposit on my Discover. In fact, when I asked Tim, he said they only charged me $180... NOT!!! Then Tim laughed at me when I told him I couldn't take a red car-my only superstition but they are bad luck for me! After a few dozen miles, I really found the Sonata awesome & am actually trying to buy one. It would have been nice if one of the guys had shown me all the bells & whistles-I drive a 2003 Taurus.

Recently I went on a vacation, while I was driving I drove through a speed trap that takes your picture in the sky. I admit I am guilty, no questions asked. I received 3 speeding tickets all within a 3 miles of each other. I have no problem paying the ticket. However since it is a rental car the speed trap sent Hertz the speeding tickets. Hertz paid the tickets then tacked on a 30$$ charge to EACH ticket. I called Hertz to see if they can help with a payment plan and the gentleman actually laughed at me over the phone. He refused to give me an answer also. I told him he is on a recorded line, then he hung up on me. I have been renting from Hertz for 5 years now. Happy to say never again. Good bye Hertz.

If you can avoid this company, PLEASE do... We booked a rental car for our trip to Philadelphia, not wanting to put miles on our own car, and had made our reservation a month in advance. We had gone to pick up the rental car (a day prior to our leaving for the trip) at the airport at the EXACT time specified on the reservation paper, and the location was CLOSED! Drove all the way home and called customer support only to find that they were closed as well due to it being Saturday. What, do people not need help on Saturdays? Anyhow, called some 24/7 service lines and was put on wait for 20~ minutes before finally speaking to someone. The man on the phone said this happens from time to time, and that he'd need my name, phone number, email, etc. So I complied and gave him everything, and he said he'd return a call within reasonable time or email us with information.

European people, aware of that company. I have rent a car last month with a different company without any issue. Today The Leeds brand let us know that as we are European living in UK so we will need to have a UK license. We have been driving all that time with our license without any issue. As per the customer service lady the law has change... but apparently only for Hertz as we rent a month ago with the same details.

Our daughter is in the military and got a 48-hour pass to visit us in another state. We decided to rent a car to drive and see her. I made the reservation with Hertz Car Rental and got a good deal on an economy car. This morning when we were supposed to leave at 9 a.m., we got a call that "Oops, they had no cars available." I explained that we only had 48 hours with our daughter and needed to leave fairly soon. The response? "Sorry". I contacted customer service and they offered to have a car brought to our area but it would be hours later because the windshield needed to be replaced.

I decided to get a rental car from Hertz thru insurance company. They told us we have a reservation for a car. Call them in the morning. They told us they don't have any cars in at the moment. Then why are we allowed to make a reservation then? Isn't car rental suppose to be convenient and not a waste of time? Go to a different rental company.

Getting my refund is horrendous. I made a prepaid reservation with Hertz. 85 minutes before I was to pick up my car, they canceled my reservation with no warning, and are dragging their heels about paying me my money that they so quickly took. They claim it is 7 to 10 business days to get my money. It is now been 11+ business days. I have already filled a complaint with the BBB but am thinking I may need an attorney as well. Horrible business practices!!!

How do I put this lightly... Since I can't show my true frustration by using profanity, I will try to get it through everyone's head to stay clear, far away from this HORRENDOUS company. I got hung up on not once, not twice, not three times, not four times, definitely not five times, but SIX ** times!!!! They charged my boss over $200 a DAY times ten days for a piece of ** car, and when I called to verify and figure out why, they said, "There is nothing we can do - your boss needs to 'suck it up' and pay for it like a big boy."

We rented a car while in Colorado. I prepaid $592.90 for the vehicle. When we got to the airport to pick up the vehicle, the guy at the counter started asking us if we wanted an upgrade, wanted to prepay for a tank of gas, etc. I told him I had already prepaid for my vehicle. He showed us a contract with the amount of $761.22 on it and said the upgrade would bring out total to that. He never acknowledged to me that that amount was AFTER my prepay amount. So we thought that would be the full total. We get the credit card statement in today and the total rental was $1400+.

I rented through Hertz due to having AAA and was to receive a discount. I was only to have for a week. My car was in the shop and was advised it couldn't be repaired. I called customer service to extend rental. I was told AAA couldn't be used but I was given corporate discount. I called several times to check in. I ask about returning car to another location and was ok. I returned before time to return. I waited 30 min and finally ask if I could leave key. I was charged an extra day and fee for taking to another location. I called numerous times to have corrected. Put on hold for at least 20 min. They would not refund money. I was told I should have read the contract. Horrible company and horrible customer service.

I have been a Hertz gold member for as long there has been such a thing. Roanoke Airport location has been average during the eleven years I have lived here. Not a lot of convenient hertz options here. I have received comp coupons for past poor service here but frankly I would just rather get good service. Picked up car at 6:30 pm on 6/23 for nine day trip the next morning. When I got home a half hour later I was familiarizing myself with displays etc.

I rented a one way from the Atlanta airport. Was quoted $169/day. When I turned in the car I learned that what I was quoted did not include insurance, taxes, recovery fee (whatever the h&ll that is), concession fee, customer fac(? ), energy surcharge, vehicle license cost recovery and, of course, taxes. Total for four days: $1,000.96. A bunch of con artists. Never Hertz again.

I rented a car from Hertz at Gulfport MS. airport on 03/28/17. They did not honor the rental agreement and overcharged me $28.00. They gave me a voucher for $28.00 for use on a future rental. I have no interest in renting a car from them in the future after this. I called them to send me the $28.00 and they refused. My advice to consumers is to choose a different car rental co.

I booked a full size Chrysler 200 for a week long for a vacation road trip. When I arrived I was provided with a 2017 Chevrolet Malibu which was all banged up and dented up everywhere. There was tape wrapped around the rear view mirrors, the car was filthy in and out. Halfway through the start of my trip the tail light was out and I had to call every single Hertz in the vicinity which everyone could not help me and accommodate me due to the 4th of July weekend and all full sized cars were sold out!!! Worst customer service, nothing was offered to help me. It was my first and last time using Hertz!

I rented a car from Hertz in Victorville, everything was going well until one night I was sleeping and my son drove the car without my consent and got it impounded. I called Hertz to retrieve it, but they are being negligent. They are charging me for the car by the day. They are incurring more charges by leaving it in the impound. It will take up to 5 days for them to get to it, meanwhile I'm drowning in more debt. This is not helping either of us. They are very rude and condescending each time I call. The car war reported on Monday, it is still there, this is Thursday. Don't depend on Hertz to provide reasonable services, they will suck you dry.

I created this account specifically to write this review for Hertz. I have rented with them in the past (mainly because they take debit cards) and have never had an issue, until today. I had a reservation for 9 am, $40/day at the location closest to me. The customer service representative called at 7:30 to tell me he did not have any vehicles for me and to try the airport location. What? Why was I allowed to make a reservation if nobody is going to make sure the vehicle is actually THERE to rent (and why call it a reservation, you might as well just call it a gamble)?

Hertz--Don't ever rent from them!! Hertz was terrible. Poor service. Rude managers... I had rented a car and prepaid in full but when I got to Phila they would not let me use the credit card I had used to make the reservation. So my son Charlie and I were stranded in Phila, even though they accepted the card when I made the reservation. So no car but we made our way to the tournament.

I made a Hertz Car Rental through Priceline on 6/12. I prepaid that day but wasn't aware there was some small print saying I would forfeit $50 if I canceled unless I did it within 24 hours or 6/13 in my case. We had a family emergency so we can't make the trip. I called Hertz who justified the penalty because they were guaranteeing a car would be there for me if I prepaid. So they explained that if I hadn't prepaid I could have shown up with a reservation and they may or may not have had a car for me. Similar to the airline overbooking policy.

Have a form letter from Hertz explaining that the company had charged my credit card $130 - $100 for Washington DC municipality and $30 for Hertz - for a speeding ticket I never knew about and Hertz could not provide me proof. Requested proof from Washington DC municipal court. Received a photo of the tag and the rental car. Not proof of speeding. I think it is a racket - another friend had the same thing happen, but card was charged $250. We didn't speed, didn't drive the car but two times in a week.

I booked the basic car for 2 days. When I went to pick up the car, the boy who works there told me that I could not withdraw because I did not have the drivers license international and he told me to call and they would give me the money back. I came back after 30 minutes and the shopping was already closed. When I went to see my account had been discounted double the value of the tenancy. I called complaining and they do not want to return the money. They put all kind if safe without my permission. I called the central office and they had me read the terms before renting and they told me if the men call they in same day they have returned all the money on the same day. I was very disappoint with this company. I already rent car in several places and countries and never had problem. I do not recommend. Be smart before renting.

The problem occurred when, after picking up my car, I called to request a change in drop off location from San Jose, CA to San Francisco, CA. If you don't already know how close these are, pull up Google maps. The phone agent told me it would be an additional $200 plus tax. That's more than I paid to rent the car for a week!! Even after 40 minutes on the phone with customer service, and escalation to a "supervisor", who said she tried to contact the San Jose location and received no answer, I was told no one had the authority to waive or even discount the fee. I won't be using Hertz again. Ever.

On my way to work one beautiful, dry, morning I was rear ended at a traffic light by a Hertz employee, who was in a Hertz owned vehicle (rental he was transporting). I was stopped in the far left lane, with my signal on waiting for oncoming traffic to pass when the accident occurred. I was a little banged up but nothing an ambulance needed to come for. The driver (Hertz employee) exited his vehicle and asked me to follow him over to his office, about a block up. *Side note, I did call the police but was told it would be more than an hour for an officer to arrive since it wasn't a life threatening incident. Instead, I immediately called my insurance.

We had an accident, State Farm pushed me to Hertz, they called and made my reservation, Hertz called me and confirmed my reservation. I called the Hertz in Salem, VA and confirmed my reservation for the third time. When I arrived to pick up my rental, I was advised that they did not have a vehicle and I should have called ahead a requested a vehicle rental??? I explained what I had done, they shrugged their shoulders and advised they might have a vehicle in several days. We were leaving for a trip the next day. I don't know how this company is in business. They have no management and no customer service. I have called the main Hertz number, they do not care. It is someone else problem and fault. If you have State Farm do not let them PUSH you to Hertz for a rental.

My family and I we are very disappointed with this service. It is the worst, awful, terrible and DANGEROUS car rental service! We made an order in Omaha, Nebraska. When we came to pick up the car, there were not any appropriate one for us; nothing had matched our initial request. Thus, we had to take what they had. In 1 hour the car began to make strange noise, vibrate and show the "check-engine" light. We called to emergency road service, and they told us to go to North Platte city to change the car. Due to that we had to stay at night at the hotel there in order to wait for its opening.

I am a professional female, global project manager, executive director of an international foundation. I reserved a car with Hertz and planned to upgrade to the Mercedes convertible. Sam (the counter rep) who smelled like marijuana was RUDE, threw my reservation paperwork at me to tell me it wasn't his Hertz, and tried to TRIPLE CHARGE ME for a car I reserved in the past. His excuse? "The price changes day to day. I never know what it will be." BS. I HAVE NEVER EXPERIENCED SUCH POOR REPRESENTATION OF A NATIONAL ORGANIZATION. I will NEVER rent with Hertz again, and am considering pursuing more charges against him for his discriminatory behavior against me.

My son had a car pull out in front of him, the other insurance told him to get a rental car from Hertz. He went to the store in Auburn Al, where he is a student, to get the car. The guy behind the counter asked if he wanted the extra insurance (which he did not need because we have full coverage on his truck). He then responded to the guy behind the counter, "he had never gotten a rental car before but that he did not want anything he had to pay for himself" so the guy behind the counter gave him the extra insurance! Then corporate told him basically, "You signed for it!" After speaking with his dad on the matter his dad called the office and asked to speak with the supervisor, the girl on the phone told his dad he was not speaking to anyone else in that office AND HUNG up the phone on him!!! Bottom line do not rent from Hertz!!!

At counter there was a long line instead of getting another person to help who was there because she was getting items such as car seats for people. They left line, they stated that gas price on wall was comparable to area, it was 80 cents off per gallon. Then lady with baby asked them to help her get to her car with bags, baby and car seat, they refused. My daughter helped her carry her stuff to car. I've never seen such horrible customer service from any company. Maybe they figure cause it was the middle of the night that it didn't matter. But after reading reviews and trying to call in complaint to customer service dept of Hertz, and getting told no supervisor was available to take call I'd say that management of Hertz is past caring and needs to be recycled out. I'd suggest getting any other company besides Hertz. I rented from Enterprise in January and though I ran into one rude person the rest were very good.

Hertz, does not honor their contract for car rentals. I recently rented in Niagara Falls, NY, but before I chose my rental I researched my options; prices, car types-specific model. When traveling I choose to go above my current grade of car, lodging and etc. I rented and paid in advance (online) from Hertz. I chose Hertz because I was promised a Jeep Compass (not a car size standard) for one week at a cost of $205. When I got to the pickup location, the car promised, was not what was waiting for me. Instead they had a Dodge Journey. I was told cars can only be chosen by the size category, not a specific model. When making the reservation online it gave me the option of specific car model choices, of which was stated on my itinerary. Why have this specific option if it can't be offered?

I was charged $70 fuel charge on a Toyota Yaris that I returned with tank full of gas. I filled the tank up at a gas station right beside the rental agency. I called their service line, they told me that I will need a receipt to prove that the tank was full. I told them I paid $12 in cash to fill it up and I didn't know I had to keep the receipt. There is just too much dishonesty with the people that work. I recommend not to use this company or if you do please be very very careful. Additionally they tricked me into buying an insurance that I didn't need but that's partly my fault for not doing a good research prior to the trip.

I prepaid for a car rental through Hertz. When I arrived to pick up the car, they did not have any cars available. I have been trying to get my money back since May the 12th. I do not understand why they won't refund my money since I paid for a service that they were unable to provide. I have made many calls and have on received promises but still no refund! I would not rent from Hertz ever again after this terrible customer service experience!

Hertz Germany charged us 29.75 Euro for handling a traffic report. It is a simple robbery as they have our credit card number to pass on the address where we live in order for them to send us the report for payment. They just make a call or a mail. For our family it will be the last time to use Hertz.

I rented a car from Hertz while fixing my vehicle in March. Against my insurance's recommendation to go with Enterprise, I picked Hertz just to help out the local Hertz business owner; however I got charged with over $50 after two months. I kept getting letters from Hertz that I needed to pay the remaining balance. The balance for what? The Hertz and my insurance company had the agreement to settle this from the beginning. And all of sudden after two months, why do I have to pay this and for what purpose?

I went to Houston for a Graduation/Vacation with my daughter. Everything was prepaid for so we would have money to sight see, vacation without monetary constraints. When I arrived at Hertz Houston at the Bush Airport, they stated I had to pay a deposit for incidentals, they took $458.00 off my credit card. It was my understanding that upon returning the vehicle, incidental free, I would get my deposit back because the car was full of gas, etc. WELL I'M STILL WAITING, it's been 2+ weeks now!!! HERTZ has shifted BLAME, saying they released my funds, well I can see all credit card transactions and they haven't, it's just the charge from them. HERTZ HOUSTON IS AWFUL!!! Unprofessional, uncaring, ill-advised. WILL NEVER USE HERTZ AGAIN!!! RUN TO ANY OTHER CAR RENTAL!!!

Booked a rental at Durham, NC. Received an Email a few days before we were to pick up the car. Checked the reservation online and the reservation showed as being cancelled. Called the office where we were to pick up the car and they verified the reservation had been cancelled. We never cancelled the reservation. The local agent then transferred me to a corporate number.

I am so angry and disappointed in Hertz. Hertz is obviously a company that overtly and deliberately cheats customers. Just read the many negative customer reviews. My experience involves being charged for loss and damage car insurance that I know I specifically denied when asked by the agent at the pick-up counter at Fort Myers, FL International Airport. Nonetheless, my Visa account was charged $211.00 for insurance that I did not want. After waiting for eternity to talk with company customer service reps about my issue, all I was told was that I signed and approved the charges for the insurance. Yes, I did initial and sign in various places on the form, as so many customers do so as to just get the car and go. Apparently, the agent disregarded, I believe deliberately as they are trained to do, my denial of insurance coverage.

I was referred to Hertz from my insurance company. Worst customer service experience ever. I spent 3 hours trying to get the billing correct, then they gave me a dirty car with sensor lights on. I return the car, to find out later my credit card was charged $300 for a car wash because I had a air freshener in the car... Are you kidding me!!!

Seven of my friends from Texas and Okla are planning a trip to Nashville, TN. They are my guests and my husband and I decided to rent a 12 passenger van so we could travel 4 days around the area and be together. I stopped by Hertz in Hendersonville, TN, to book a 12 passenger van. I actually stopped by 2 times. Spoke both times to Hank, the manager, he told us. He refused to take a deposit but said everything would be fine without it. I called one week before our pick-up to confirm and was told no vans were booked for June 13. I ask to speak to Hank and was told he was out of the country. Following calls to 2 other Hertz locations in the Nashville area I was told no vans were available. I have my own travel business and this kind of behavior is rare and unacceptable.

I was in Seattle on vacation with my kids...single mom who had saved & saved...& asked if I would be billed for tolls or would Hertz add charges to toll fees. The attendant guaranteed they would send me a bill to pay the toll company directly. I used one, which was $5. I never got a bill, just a $32 charge on my card from Hertz. Either they're incredibly dishonest, or they hire people off the street who have no clue what they're doing & just give any answer to get rid of you & move on to the next person in line.

It hurts to use Hertz. I recently rented a car from Hertz in Orlando. It took an hour to get up to the desk just to do the paperwork even though I had prepaid for the car. 50 people in line with 3 workers and 9 computer terminals. I was asked about adding extra insurance, which I declined. But it appears that he added it to my rental anyway as I now have an added cost of $360 for a $343 rental on my credit card. I called them and they said because I signed for the car that it was an authorized charge and that all they could do is offer a $175 refund. Never again will I rent a car from Hertz.

We rented from Hertz through Priceline for a trip to Austin, TX from 5-25-17 to 5-31-17. I reserved the car on Priceline and did the prepay option. When we got to the car rental place in Austin, we had to wait in line for an hour. When it was finally our turn, we went up and told the guy we wanted only what we had already paid for. He asked about insurance and I said, "no, only what's included with what we paid."

Was given a rental car on a Saturday due to mine being an "approved" provider from State Farm insurance. What a joke. My husband spent hours on the phone to talk to someone regarding this car I was suppose to drive, and the insurance company backs. The rear end is going out of this 2015 Jeep whatever it is - I will have to wait now until Monday as my car was wrecked by a State Farm driver, and this is what state farm insurance endorses? Wow! Bad customer service, do you not check these vehicles out before they are leased? What if this was a family leasing this on a vacation? Hertz and State Farm insurance... What a team!

After I reserved a car online with the pay now option, I received my email confirmation of payment and reservation. There was a disclaimer stating that a debit card couldn't be used in the U.Saturday. Funny, I used a debit card and the funds were taken out of my account! After over a week of same result conversations with Hertz and a 1-3 day guarantee of refund. I'm sitting here without my money and a new 3-5 day guarantee! CRIMINAL BEHAVIOR! Never again!

My wife and I had a very unfortunate start to our holiday in Morocco while procuring our Hertz rental car at the Casablanca airport. We proceeded straight for the Hertz booth after immigration. Although the rental had been prepaid and we had our own insurance we still got the “hard sell” treatment on Hertz insurance (but that wasn’t completely unexpected).

I reserved a car, prepaid for it and was refused the opportunity to rent the car. My money was not reimbursed immediately which left me stranded. On Saturday May 27th my car broke down. I was on program to sing for my sister who died from cancer. I have rented from Hertz regularly as an employee for my company so I assumed that all was well. I had to get a ride from my home to the Natural Bridge location. Thinking that I would have a rental car I told my ride to leave. I arrived to the counter and all was well until I presented my debit card.

Ugh! Where do I start? Professionalism. F. Courtesy... F. Service... F. Communication... F. Vehicle upkeep. F. Ok. Long story short: I was in an auto accident. Hertz was the company I'd chosen because it was closer. They delivered me a vehicle out to my home but NEVER explained they'd only taken credit cards. Problem was I didn't have a credit card. I'd asked if they'd taken debit cards. They said yes. But, then, because my debit card didn't have a major credit card logo on it they couldn't accept it.

I hired a car from Newquay Airport booked through Orbitz as it was the most competitive price. I arrived at the airport on a bank holiday and was told I would need to pay an additional £145.00 for insurance. I tried to cancel my reservation with Orbitz but could not and the girl in the office could not help with this situation as she was not able to "override the system'. I wanted to rebook the car through Hertz UK but it said there were no cars available for pick up from the airport. It would have cost me £100 for a taxi to take me to my home in Cornwall and the girl in the Hertz office advised I contact customer services the next day if I took the car. So I took the car and called the next day and spoke to a very rude and unhelpful man who told me to write to another department.

Do not ever make the mistake of reserving a rental car from Hertz. We planned a vacation to take our grandchildren down to Florida and reserved a minivan in Wichita Ks @ the Webb Rd location. Two days before our reservation was to start the manager, Marco called to say they did not have a vehicle for us. I called the corporate offices and they said they could not do anything. I called Hertz at the airport and they had 4 minivans available. Marco could have got us a van 15 miles from his location and refused to do anything. Did not return call as he promised. Rented from Alamo. Took my grandchildren to Florida and had a great trip.

My family and I are in Hawaii on vacation and it's our second day here and we were planning to go to the volcano national park. We drove well over an hour there and every time we stopped at a lookout and turned off the vehicle the key wouldn't turn the car on, we continued to try 6-7 times before the car was able to start then after the next look out the car again would not start, saying "key not recognized", we then decided to call and report this.

I took my sister to pick up her reserved car that she reserved 4 weeks in advance. They asked for her social security number and said that she could not rent the car because her credit score was too low. WTF, who uses a credit score to rent out cars. She had credit and debit card, she was willing to pay a deposit and they still denied her. She was leaving on family vacation that day and they decide to tell her she couldn't have the car at time of pick up and not before. Her whole vacation was blown. She already paid for the whole trip and they screw her at the last minute. This company is complete crap and don't take of customers. Worse customer service ever. BEWARE DO NOT RENT FROM THEM. YOUR WHOLE VACATION OR WHATEVER ELSE YOU NEED THE CAR FOR WILL BE RUINED!!!

I rented and prepaid a car for about two weeks in Israel. I used Hertz because I am a Gold Club member. I picked up the car at the Tel-Aviv Airport. I prepaid the entire rental $225. In Israel Hertz is represented by a company by the name Kesher. When I picked the car up I was asked if I wanted insurance and I declined stating I have insurance with my American Express credit card. "No problem," they said. On the second day after picking up the car I added my brother as additional driver because he was going to [and did] return the car for me after my vacation.

I usually use Enterprise when I fly in several times a year into Tallahassee. I used Hertz this time because our corporate site showed a good rate. Terrible mistake. First, the car was filthy. There was so much bird poo on the windshield I couldn't see out and had to use ALL the wiper fluid to see. I had to refill it myself later. The car took multiple attempts to start. I was told by the not helpful fellow at the airport desk that there were no more cars available and he made it clear they don't care much about this location at Hertz. So I was stuck with this junker. I had to get to the airport at 430 am for an early flight and found out the hard way that there are no longer any open gas stations near the airport at night. Clearly Hertz knows this because they charge a whopping $9.99/gallon refueling charge. Added nearly $100 to my weekly rental fee. Contacted Hertz and they couldn't care less. They seem okay with renting inferior and junky cars and price gauging.

Worst customer service ever. Rented a car out of Newark Airport. The car was a Kia Forte with a 13.2 gallon gas tank. Upon returning the vehicle I filled it and the Hertz employee checked and marked off "FULL" on the paperwork on 5/08/17. On 5/10/17 2 days after my return I get a charge from Hertz with no explanation, then I get a letter from Hertz HQ, stating, "Although we checked off 'FULL' on your return you were charged 56.44 for 5.65 gallons of gas." If there was 5.65 gallons missing on a 13.2 gallon tank the tank would have registered HALF FULL. I am sure your employees know the difference between FULL and HALF FULL. Thanks for your service. I disputed the charges with American Express and will use your own letter to get my money back. Thanks again and I will never recommend nor will I use your company again for my rentals.

Very rude, unprofessional, and in my experience, untrustworthy. We made a reservation a full week in advance. When we got there, they acknowledged we had a reservation, but they didn't have a car for us. They rented it to someone else, and said there were 30 people ahead of us on a waiting list for a car. How is that possible, when he had a confirmed reservation? They did say they would rent us a different car for more money. What??? Why make a reservation, if they won't honor it? There was a hail storm this week, so you do the math. Very poor customer service. I will never rent from them again, since they can take a reservation, but it doesn't mean there will be a car when I get there.

Hertz is utilizing a company which clear is producing invalid charges against consumer credit cards and trying to force the consumer to prove they are invalid instead of the PlatePass proving they are valid. They get the credit card information from Hertz but Hertz does not want to do anything about it and you are referred to PlatePass.

You reserve a car. They give you a price. Then you get to the counter and they start adding stuff. When final bill comes AFTER you dropped off the car, you are left with a huge bill. Trying to see what I can do now but not counting on much luck.

Talk about bait and switch. I'm a big man, 6'3'' close to 300 lbs. So accordingly I rented a car with sufficient room for my frame, a Chrysler 200. They stuck me with a Camry. I got to drive 500 miles with my head against the ceiling and my knees on the steering wheel, miserable. I complained and got laughed at by Hertz employees. Do not use this company as they are dishonest and do not care about their customers.

Very bad experience. We had rented a car from Hertz on 26th April and returned it to them on 5th May. Yesterday we had a small accident, the logo of the car came off and we explained the incident to their office while returning the car. There was some roadside work going on and The fault was of the construction company. We honestly narrated the whole incident to their office lady and returned the keys. We had no insurance cover and hence their office demanded 3450 nzd dollars from us. But we told them that we do not have that much money with us currently.

When booking online I reserved a car for 503.19 USD for 2 weeks for a pick up at Kralendijk Airport, Bonaire. Upon arrival I had to pay 960. In the small print it never states that the offer is including insurance. And at the location you are forced to take insurance. Beware of this misleading practice, avoid Hertz and go with Budget and AB Car Rental where we rented in the past with a smooth and reliable experience.

If I could rate lower than a 1 I would. After totaling my car my insurance company issued me a rental with Hertz. I took it out of necessity to get to and from work while the adjuster were determining what to do with my car. I was told It would cost me $96 dollars, 50 of which was for a security deposit my insurance company required but I would receive back. When ask what coverage I wanted, I was not given options, I said whatever State Farm will pay for. I signed a keypad device and swiped my debit card, agreeing on the aforementioned $96 dollars. That amount appeared on my account then a few laters it vanished, I assumed State Farm had reimbursed me or them.

I would have not selected any stars if given the option. Renting a car from Hertz - don't do it. I recently rented a car from them due to a car accident. The only reason I used them was because they were in the same building where I was having my car fixed. I advised them of my insurance limits and stressed that I did not want to go over the allowable limit including the taxes etc. Well they assured me they gave me a car within my limits etc. When I returned the car I was told again there were no additional charges.

I was in an accident and the person who hit me is insured with AAA and they have a contract with Hertz. I needed a rental car for a couple weeks and when I dropped my car off at the body shop Hertz was over an hour late to pick me up to take me to their location (which you'd think they'd have a car waiting if good customer service). The driver took me to one location in Belmont and that Hertz guy was at lunch and so we had to then drive to the Redwood City, CA location and of course it took forever to get my car (which turned out it needed an oil change and the back right brake light was out). Made me furious!

Apparently when you drop a car at Hertz and have been told it has been looked at and handed a final bill, your contract is still open. I received a call 9 hours after I turned in a car from the same gentleman who checked it in saying it now smelled like smoke and there were ashes on the floor. He admits that he did not see the ashes or smell anything when he checked it in. He also now says he was not checking it in just receiving it and looking for major damage. First off anything that costs $250 to fix I consider major damage. Second if it was so obvious why was the Airport Manager not able to smell or see it when he checked in my car? Even after trying to compromise since this was my rental, I am now stuck with a $250 charge for something that was not noticed when I dropped off car only found hours later on an open lot. I feel that as a responsible customer I did my best trying to find a compromise to our problem.

Understaffed between 1 am and 6 am. All flights to SFO are delayed, today, by hours. 1 agent at desk and 1 agent at exit. I waited, along with 30+ others for about a 1/2 hour to 45 min just to exit after I rented my car. Per usual, my booking was under my Gold Rewards number. Therefore I waited 15 min in line just to get my car. I have a meeting in 4 hours. I could be sleeping now. Astonishingly poor planning by Hertz. Just being cheap to not have back up staff. I am still sitting here. Am guessing total I will be waiting in line to exit about 15 more minutes.

They will try to lie to you in every way to get more money out of you. I was lied to in email by their customer service and by the staff at the desk, and I can't do anything about it, even with proof. Filthy service. Find something else, if you can.

You would think the HERTZ employees would tell You if You need the so called insurance upfront when You reserve the car "which coming to find out You don't!" Was told the total bill for the 3 day rental would be 138.00. When I got there I reserved a nicer model for like 70-some odd dollars a day, again no big deal like 234. I was ok with this. When I get back and drop the car off the bill is now 400.00 plus I was just a Dodge Charger not a Vet or a Challenger. Not going to use them ever again.

On Thursday, April 6, 2017 I rented a Ford Focus from Hertz located at 1777 E. Joppa Road, Baltimore, MD 21234. There was no external body damage or issues with the car however it had not been fully detailed because the associate had to vacuum the floors. There was a small spot on the driver side seat that we noticed and the car smelled of dew but I chalked that up to the fact that we were in the middle of a torrential downpour. We inspected all the critical components, or what we thought were critical elements, as best as possible given the weather conditions that morning and rented the vehicle.

We had always believed Hertz to be a good business to rent from, but recent experience says completely otherwise. We picked up our car in Cabo San Lucas, Mexico (the airport) with a quote of $400.77 for the week. We returned it. No one spoke English and subsequently we discovered that the receipt had another car and reservation number on it with a final bill of $1147.73. The amount was in pesos and we didn't realize the sizable overcharge until we were on the plane and headed back to the US. I've disputed the amount with AMEX and we are still working towards a resolution, although the Hertz Cabo San Lucas keeps stating we owe the full incorrect bill. (I should also add that they gave us a car which had no gas on arrival, which we did not realize until we were well down the road from the airport.)

Would have given them zero stars if I was able to. Hertz customer service from the Claims Center is worthless. They wear you down by not responding to voicemails and requests to speak to a supervisor. Usually takes a week for a response to voicemails. The customer reps just parrot the Hertz line that you signed the agreement and/or report, so in essence TS! Customer service reps do not believe you when I said that the damage to the rental was there before I rented it. Alas, after flying for 17+ hours to Maui did not look the car over (which I really should have!) and drove away. Noticed small dent in front left quarter panel about 3 days later, but did not do anything about it (my bad) until we returned car and filled out an incident report on which we wrote "Damage was there prior to our rental".

12/9/16 I requested an SUV which was approved by Hyundai in Centereach who is paying for this rental while my SUV is being repaired. I was told someone would call me when one come in. After about a week or so of not hearing from them I began to call periodically to see if one was available. Every time I called it was as if I was calling for the 1st time. They had no idea who I was, had no record of me calling or that I request anything. I can't begin to tell you how frustrating that was. Not to mention completely unprofessional.

I was linked with Hertz through my car insurance. A week into my rental I was pulled over and completely confused as to what I violated. Turns out, Hertz put me in a car with expired registration and insurance. Officer told me to call Hertz the next morning (Sunday) and I did. Emergency roadside told me to go a certain location and they would have a car ready for me. I drive to said location about 40 minutes away and they tell me they do not have any cars! Are you serious?

Hertz Rental overcharge my credit card. I try to solve the problem number of time no success at all. I was impress about the unprofessionalism of the employees in the area where I rented the Car, and also the employees that I talk to in the phone. I expected more from a large company like Hertz. For anybody out there who is trying to rent a car with this company never believe anything they said or promise they will do. I return my car early and didn't get credit back neither in my insurance when I specifically ask them the same question many times. They lie so much. I hurry to make the trip so I could return the car back and save a few dollars.

On March 22nd, 2017, I made a reservation through USAA for a car to be picked up on April 8th, 2017 at 10 AM. I had made this reservation 2 weeks ahead of time. When I got to the Hertz Office today (4/8) located on Youree Drive in Shreveport they told me that they had no cars and there were 5 people before me. They could not tell me when I could get a car. I called USAA to see what else I could do. They told me they had plenty of cars at The Hertz airport location in Shreveport. A Supervisor from USAA called the airport location and told them what was going on. She was told that they would honor the USAA price there if I went there.

I rented a car from Hertz while mine was out of service permanently and I had to buy a new car for the first time in my life. I got a parking ticket for parking in front of my OWN driveway and in addition to paying $46 for that ticket to the city where I live. Hertz charged me a $30 administrative fee for having to process the city's request for my name and address as the lessee who got the ticket. Unreal!! Rip you off wherever they can.

Worst customer experience ever. I am a frequent business traveler and had to rent through Hertz out of desperation - I should have walked!!! We have all been trying to get updated invoices with our company name and a breakdown of charges for over a month. The first call was to the originating rental counter. The young "woman" there answered the phone, "Hertz, what do you want?" I asked if she could provide the invoice. She responded with, "why would you think I could do that here???" but gave me the 800 - number for corporate customer service. Apparently, when they hire at Hertz, they have the same rudeness requirement, because when I reached corporate, I was greeted in a similar manner: "Hertz, Gimme your Rental Record number." I then waited on hold for 13 minutes to speak with someone named Stephanie in billing who told me she couldn't provide any assistance and to "have a nice day" and hung up.

I feel like up to this point in my life people have tried to scam me every which way. I never thought a rental car company and a toll scam would exist so they caught me by surprise. I got a call yesterday morning from an Amex fraud alert asking if I made a charge for $66.75 from America Traffic Solutions in Arizona (car rental company). Clearly I said no as I was in bed and not in Arizona at the time the charge tried to go through. Amex blocked the charge and is issuing me a new card.

We reserved a 10 passenger van in Salt Lake City and when we arrived they said they didn't have one available. Instead they gave us two Chevy Suburban's. The man at the counter was very nice and said we would only be charged for one vehicle since they didn't have the van we reserved. When I received my AMEX bill they billed us for both vehicles. They wouldn't remove the charge and reported it on my credit report. When I called the company a very rude representative said "You took two cars you pay for two cars". I will never use or refer anyone to HERTZ. Horrible car rental company.

I have used this location for nearly 10 years to rent vehicles at least 8x annually for both business and leisure. I will now start renting from a competitor! The new staff is HORRIBLE! The guy who rented me the car, purposely gave me a vehicle that had drive train issues, and when I took the car back to the location to request an exchange, a new guy told me that the cars behind the building were "in need of service and un-rentable."

Hertz does a ZERO explanation of charges before they rent you a car. Then when you get your bill they don't care if you didn't know their ridiculous charges. RULE 1. Don't be early to pick up a car. They charge you 1/3 the daily rental per hour you are early (was 53 minutes earlier than the scheduled time... it's not like the car was in transit. The car was sitting on the lot!). Rule 2. Don't be late turning the car in. My wife was 7 minutes late and they charged her an extra full day on the insurance coverage. Rule 3. DON'T BREAK THE 24 HOUR RULE!!

My husband and I rented a car from Hertz back in December of 2016 up in Canada (We are from the US). Rock chips were listed on the front of the vehicle as previous damage done seen the rock chips drove away. That very night the whole windshield cracked while we were sleeping in the cabin! Found it the next morning. Called Hertz Roadside service to let them know the crack originated from a previous rock chip and happened due to the extreme cold temperature. They filed it said it was taken care of no problem. We go to turn the vehicle in at the end of our trip and ever since then it's been a DISASTER!!!! They have been trying to charge us for the windshield that WAS NOT OUR FAULT! Apparently having the incident filed meant NOTHING so that was a waste of time. We then filed a claim and they said they would get back to us in 2-3 days.

Upon returning the car with two minor scratches most likely from small highway gravel, I was told to sign paperwork indicating there was damage. I have attached a picture of the so-called damage. When I took the paperwork to the Hertz inside the Casablanca airport and showed a picture of the so-called damage to the agent in their office, he laughed and told me not to worry about it and even smiled and wished me a bon voyage. I didn't ask for a receipt because he was helping other people and I needed to catch my flight.

I recently made a reservation with Hertz rental cars online. I called their toll free number to confirm my reservation. During that time I found out that I would have to have a credit check to rent the car with my debit card. I asked exactly what were they looking for on the credit check, they couldn't tell me. I called back later and still no one knew exactly what they would be looking for. I didn't want to have my credit pulled to rent a car. I called them back several times and still everyone was clueless.

First time renting in Murfreesboro Tn. They tell me $341 which also includes $200 deposit for Wed-Sat. My termination says 23:59 on Sat. which is 11:59pm. I try to return the car at 1pm that Saturday. The office closed at noon but they have a drop box which tells you to leave the contract, date, time, mileage, fuel level, and description of the car... OK done! Well from Sat to Monday I get over $600 worth of charges on my credit card! On Monday they credited back $548. Well I finally got the final receipt and it says $247. At this point I am pissed. They have a lot of my money tied up in all the bs transactions!

I traveled to Florida two weeks ago and rented a car from Hertz at the airport. I made my reservation online and when asked if I wanted insurance coverage I declined it. When we arrived in Florida and got to the counter the process went fairly quick. Again the person helping me asked me if I wanted insurance for the car and I declined it. He then asked what insurance I had and moved on. The man at the counter then highlighted a bunch of stuff on my "contract" and sent me on my way. I thought the total looked a little different than when I originally signed up for the car but I thought that they had lowered the daily rate and didn't think anything of it. I didn't realize there was an issue until after returning my car and getting the charge on my account.

Paying of deposits is expected and doesn't cause any problems. Until you require it to be released back into your account, and just because they can't be bothered with the time it takes to inform your bank, it takes 7 days to be release automatically. It's the first time I've used Hertz and will probably be the last. They are quick enough to take your money and any extras they want you to have that should already be in the initial price. But they just can't be bothered once they have their vehicle back and you out the door.

Car damage and return nightmare - I dropped the vehicle off at the LAX location about 12 hours early and caught the shuttle, which was late. I informed the guy checking in the vehicle that there was something wrong with the window seal, and watched as he put a note on the car saying check window. We drove the vehicle in mostly city areas with no wind for the first week, not noticing the sound of the window until the last couple days of our trip. It sounded bad enough at higher speeds and/or in strong wind that I thought something was wrong with the tire at first. I stopped several times to examine the tire even. We didn't figure out it was the window until right before we returned to LA, at the end of our trip.

What a horrendous customer care experience! Apparently loyalty to Hertz is worthless. Therefore I will no longer use Hertz nor will I participate in their loyalty program. I am a GOLD member and have never had any prior requests or special needs. I really only needed to cancel a rental... more than 24 hours ahead. This should NOT be an issue with a reputable company and a (previously) loyal customer. Very disappointing!

Had a billing issue which they would not find a solution for. The excuse I got was the new manager and new area manager just started and could not verify what happened. I was promised the area manager would call back and talk to me on many occasions, but he never called. Never had a bad experience with Enterprise and that is who I will use in the future.

I rented cars in different countries, even in the US and when I rented a car from Hertz in Bradenton, Florida I noticed that this company was the worst ever... My friends, please do not rent from this company, otherwise, you will experience "a nightmare". They do everything not to satisfy a customer. Their policies are targeted to make maximum profit for the company and minimum inconvenience for customers. You will spend hours to pick up or return a car standing up in the small office.

I had a PAID IN ADVANCE rental reservation (and prepaid insurance) with Hertz through Hotwire, for a 4 hour car rental during a 5-1/2 layover in San Francisco. Racing to get to Hertz knowing that I had very limited time, when I went to pick up the car, I was told my credit card was declined (even though Hotwire confirmed that the rental had been paid for one week in advance). When I questioned them, the representative very loudly announced that the card was declined was because Hertz wanted an outrageous security deposit hold on my credit card, which took the card over my available credit limit. I ran right upstairs to Alamo, used their self-serve kiosk, inserted my credit card and driver's license and picked up my car in less than 10 minutes! All for a $45 charge on my credit card AND no outrageous security deposit hold.

I rented a car online from this company and made the HUGE mistake of prepaying for it. My husband needed body work done so we needed to rent for at least a week. I was happy with the price. I made the reservation in my husband's name since he was the driver. I used a credit card which is in both our names. We only had to pay the taxes when we picked up the vehicle, so our plan was to pay with our debit card. At the rental office, we provided the confirmation documents from the internet, my husband's license and then we were told that we could not have the vehicle unless we produced the card that the vehicle was rented with. I tried to give them my card, but they would not accept since my husband's name was not on it and of course he did not have his card. They refused to give us the vehicle. We left and I cancelled the vehicle because this is a terrible way to treat people.

On my trip to Salt Lake City I rented a car through Priceline and unfortunately got stuck with Hertz. I saw their reviews were terrible and now understand why. I was first met with the expected sales pitch to upgrade because the picked car would somehow be inadequate. Then scammed to purchase gas at what I thought was reasonable at $2.35 a gallon that was on the counter sign. However, what was not on the counter sign was that I was actually agreeing to purchase an entire tankful of gas despite only needing less than a quarter.

This company is the worst ever... do not rent from this company. Save yourself the headache. It's so sad what I am going through with the company from overcharging my car to receiving the worst car in the world after paying high dollars. The car couldn't even get me to my destination and they wouldn't even switch me out after reporting how bad the car drove. The customer service is just disgusting no one cares in that company and they talk to you as if they hate their jobs and take it out on the customers. This was my first and last time renting from this and I have to receive a phone call back from this company to resolve the 100 issues I have encountered with this company. SMH just rent from Enterprise. That's where I normally rent from anyways and have never had a issue!! Not to mention reviews I have put on their FB etc they continue deleting but I will keep posting every day to save another consumer from dealing with this mistreatment.

3 exits from the airport I filled the tank with as much fuel as I could get in there... pulling out the nozzle and really forcing in fuel until it was overflowing. At the return I took a photo of the fuel gauge and filled out my paperwork indicating that the car was FULL and that I had purchased gas. I was STILL charged over $19 including a "service charge" and $9.99 for a gallon of fuel that was NEVER put into the tank. When I sent in my receipt and the photo, I was refunded my $... but this keeps happening with Hertz and although I enjoy their "Gold" privileges, I do NOT enjoy that I have to check each bill so carefully. Since this has happened in other cities (Chicago, Cincinnati) I believe it is an "unwritten" Hertz policy and that the company is making money by overcharging for fuel, especially business customers who might not look at the bill their company is paying.

My husband went to the Huatulco Airport to confirm our Hertz rental car that we reserved online and paid for in advance. We were told to wait at an outside window where we stood in the hot sun. Finally we were told to come into the office. There we waited patiently. Several people came in after us and we're immediately waited on. My husband finally brought it to their attention but we're told to wait. They refused to help us even with a printed confirmation that was required online. I ask for the assistance name, he said to us WHY several times then gave us is name of "AREA PUBLICATION 31 DIC 18 Hux P484 AUXILIARY". We left and ended up canceling our car reservation. I will never rent a car from Hertz ever. The service was beyond horrible.

With my current experience, I literally had to create an account on what happened with me. So I booked a car through the Hertz website and was quoted $230 for 3 days. Perfect right? I go pick up the car, decline every sort of option available early in the morning, the agent barely does a run through with the paper work since it's 6am and I'm on my way. A few days later I'm charged over $130 in fees, turns out he slipped on the insurance. When I go to return the car, there is no agent in sight to help me, 30 minutes I go back and forth to find someone working and nothing. I end up calling the following day asking for the manager who is oddly enough never there.

We booked in Hertz.com near our home, was available for booking. Called a day before to confirm, they said this location is not available, it's a mistake on their online system so we need to call the morning of the reservation to get them to come pick us up. No way to get a hold of them, phone system loop. After an hour of trials we get an Uber to go there. Did not get a car. They just everything possible not to rent us a car. We left with no car and high blood pressure.

Complete rip-off. I recently rented a car in Australia. I was there for a student externship from the US. I booked the car for one month online before I left and prepaid about $650 for the rental period. Doing this is supposed to save you a significant amount of money. I planned on picking the car up and dropping it off at the Melbourne Airport. In my reservation confirmation email, I was told the rate was guaranteed and that it included location fees, admin. fees, recovery fees, and tax. I had no issue picking the car up. At the end of the rental period, I dropped the car off an hour or two early to catch my flight. Everything seemed to go smoothly and I had no concerns at the time.

I rented a car through Hotwire, the rental company came up HERTZ. Confirmed my car at airport Phoenix. I prepaid $249.48. All I needed to do was pick up car. Waited an hr. to get car then they said that car is not available. OK I must upgrade, "Ok how much will that be?" "$38.00." OK then as I was walking away I realized I was charged $307.50/$38.00 per day. I waited another 45 min to get it straight. They said I rented the car and agreed to pay the $307.50. I said, "What about the $249.48 I prepaid?" "SORRY that is your problem." I will never use HERTZ again. A total fraud and just try to find someone to take your complaint to.

Rented car for 5 months and am a part of vehicle recall for airbag. Dealer paid for rental until they get parts to repair. They made billing mistake by charging my card. I let them know two days after I saw it. It's been a month now and still not corrected. They told me to not worry about it. I spoke to a handful of employees and they all know me, but it's still not fixed. I called my credit card company to stop the charge. They wanted to charge me $933. I want to charge them $933 and tell them to not worry about it!!

On the day I was scheduled to pick up the rental car, the office staff was a few minutes late opening, but the young lady that assisted me was very nice and personable. The pickup experience went very smoothly. I was issued a Toyota Camry and it was a great choice for a 7.5 hour drive and return. The ride was smooth, it was roomy and comfortable, and great on gas. On the return date, again the office was a few minutes late opening, but again the checkout process went smoothly. It was conveniently close to my residence. I did not realize they were located so close, and it saved me a lot of time by not having to go all the way out to the airport. I plan to use their services again on my next trip. I highly recommend Hertz Rental Car.

On 2/10/17 @ 1330 hrs rented a QX30 from ORD Airport in Chicago. While returning the vehicle back the next day, I was pulled over by CPD and they pulled their guns out on me while I had my son and nephew in this rental vehicle. CPD informed me that the reason why I was pulled over was due to the license plates belonged to a 2016 Toyota Camry (Grey Color) and the vehicle I rented was an 2017 Infiniti QX30 Black. Do you know how frightened I was because I had two little boys in that car and they were crying and terrified. Hertz MOD informed me that the rental will be voided out when I returned the vehicle. That's it? What if that would've went further than that? I could've lost my life due to Hertz major mistake and not knowing that the vehicle license plates are not even registered to that QX30.

I too had a terrible experience with Hertz. I booked a car on Hotwire (being price-conscious), which was about $200 for 6 days. Great deal, right?! Until we got charged another $725 at the end of our trip! They tacked on a vehicle upgrade charge and a host of “Additional Products” that would have been more than sufficiently covered by our regular car insurance. Based on my experience, Hertz is like Jiffy Lube (at least how they were before legal action made them change their corporate practices)... pushing all the add-ons you don't need. If you're not paying attention, you'll likely be signed up for things that quadruple your original quoted price. When I called to discuss the additional charges, I was told they were being "kind" to credit me $143 (bringing the rate to $130/day, vs my originally booked rate of $20/day). Hertz buyer beware! I will certainly not be a customer of theirs again.

I had been a Gold Card Member for years but after our last international rental in Scotland and the lack of customer service we received both there and once we got home, I cut up my card and have not used them since. We broke down and not only could not get any assistance from Hertz at the time, I could not get anyone to engage with us once we came back and called the 800 # in the U.S. Frustrating and disappointing. I've spelled Hertz HURTS ever since. I expect a global company to provide customer service globally, they do not.

My wife and I rented a car at Hertz San Juan. Puerto Rico Airport for 10 days. We were informed that the cars there do not have GPS so we decided to take our personal GPS. We returned the car and forgot our personal GPS in the car's glove compartment. When we got home, we tried to call the telephone numbers listed in our agreement and the telephone received the call (of course an automatic message) and when we attempted to dial the extension for the different departments the machine said that that number was not a working number. It happened with every single number 4, 5 and 6. We decided to take the choice to wait for a representative and it went to the same recorded that this number is not a working number.

I really like being a Gold member, walk right up to your car with the key inside when you arrive at the airport. If your flight was delayed, no problem - no standing in line for you, still go straight to your car. The checkout... you just need to TELL them you gassed up. Sometimes I've forgotten and then gotten billed for gas. Not cool.

BEWARE - DO NOT RENT FROM THIS LOCATION OR HERTZ IN GENERAL! On Saturday, 11/4/2016, my husband and I flew into the county airport at Grass Valley CA. We rented a car from the Hertz location there. The Hertz employee drove to the airport to pick me up and bring me back their office to sign the contract and pick up the car. We only wanted to rent the car for one day and their office was closed on Sunday, so the employee told me to return the car to the airport and leave the keys at the airport office. She entered the return date of 11/5/2016 and return time of 12:00pm on the rental car jacket. We did as we were told and left the car parked where the employee picked me up and left the keys with the airport office on Sunday 11/5. However, when I received my credit card statement a couple of weeks later, I was charged for a rental through 11/9/2016.

If I could give a negative I would. I made a reservation over a week before a work trip and then less than 24 hours before I am suppose to pick rental up I all of a sudden have a bunch of new things that I have to do before I can pick it up. Nothing was mentioned to me a week ago, so now they won't refund me the $300 they took from me and I don't have a car for work this week. The refund won't be refunded for two weeks, which falls after the work trip is done and over. Never again will I use Hertz and I recommend staying as far away from them as possible.

Was provided a HERTZ rental after being rear ended in Denver. Dodge Journey. BRAKES FAILED. Filed report to Hertz. They required I have it towed to DIA and then charged me the tow and toll fees! Have police report stating I was cited for "DRIVING A FAULTY VEHICLE". Hertz insurer/risk management company ESIS was to provide the vehicle to be inspected by my insurance company. They would not return calls. I contacted Better Business Bureau. ESIS responded within 48 hrs & set up the inspection. The inspection report states front end damage had already been repaired & that the rental brakes were operating correctly.

I rented a car and the front windshield flapped open and we had a blowout. The police had to help and even the hertz at another location admitted that we got a broken vehicle. They refunded money but the trip was ruined. Never Hertz!

I used Hertz after I was in a car accident. The insurance company picked the rental company and paid, so I didn't have much of an option, but everyone was friendly and the process of picking up and returning the car was very simple.

I opened this account just to warn everyone from that ripped off company. I suppose to pay exactly 400$ American Dollars after returning my car after 10 days. When I returned my car they charge me in Mexico pesos instead American dollars and they have their own calculator of currency which I lost of course. Spoke with Supervisor and they lied to me also that I'm going to pay about 400$ due to pesos/dollar rate they showed me. After I come back to USA bank charge me 479$. This will never happens again because ** You Hertz.

I used Hertz for daughter and grandsons and their move from Boston, Ma. to Thousand Oaks Ca. The Maintenance light was on by end of pickup day. Car rental agency told me they grab reservation first Hertz Res. Changed oil/filter on pickup day of 6 day reservation, gave extra day when no SUV available. It was Not big enough for trip.

I called Hertz after driving my rental car home because I didn't take the time to look the car over in the airport parking lot. I was shocked to discover the car had been in an accident... It was scraped up on the back bumper... Badly scratched in front of the trunk and front bumper has 2 cracks in the plastic. Later in the afternoon I discovered I had no air conditioning. This is my worst experience ever renting a car. I called and took pics right away because I'm afraid they will think I did this damage. There is a number sticker above the damage so I'm assuming there is a record somewhere of what happened to this car but Hertz just ruined my mini vacation by making me worry and make phone calls and go without air conditioning for my little trip. I deserve all my money back for this. This car had no business being rented to anyone... Wished I could post my pick here!

Do not rent from Hertz!!! I was going to my father's funeral and our plane was canceled in Minneapolis and we had to rent a car asap. So when renting the car from Hertz, the counter NEVER told us there would be a $1,000 dollars "up charge" for a one way trip. So we had to fight with the Minneapolis staff to bring the "up charge" down to $400 on top of the rental and I know that no one else in line was told about the one way up charge because a bunch of us needed to rent a car to get to Green Bay that day and not a word was said about an extra $1,000 dollars!!!

I rented from the Hertz in Brockton MA on Oct 26, 2016 and returned on Nov 4, 2016. Paid the bill in full on Nov 6, 2016. On Jan 18, 2017 they charged my card $2200 for 250 tolls NONE of which I used... I contacted Hertz who directed me to Platepass who told me I was charged due to a faulty transponder so I disputed the charge and was told they needed to review which can take up to 30 days after which they will now mail a check... No refund is available to refund to my card in which they charged originally. THIS HAS BEEN A COMPLETE NIGHTMARE... I WILL NEVER RENT FROM HERTZ AGAIN. I am a single mom of two young children. I lost my husband this past May and have been totally struggling to survive and this did not help at ALL. Sorry for the rant but I am so disappointed that HERTZ did this to me.

Too bad, there is no option to go below 1 star because they don't even deserve 1 star. They are deceptive, misleading, unprofessional. I made my reservation in advance, prepaid it to avoid delays, called up to confirm; everything was okay and still had issues. Made me waste an entire work day. I had to cancel my appointments and they did nothing to rectify the situation. What a nightmare. I would highly recommend going anywhere but Hertz. Then said I have to wait 7-10 business days to a refund. Waited for over an hour, got transferred 8 times only to be told the manager is not available. In other words, you're screwed. It's absolutely disgusting. I hate to think others will ever have to experience this. Please beware.

While visiting family in England over the holidays we rented a car from Hertz. Our flight getting in had been delayed, by the time we got to the car rental area, everything was closed except for one guy about to leave the Hertz desk. He had his jacket and bag on, ready to leave for the night. He seemed extremely annoyed that we were there. I explained our flight had been delayed, which he probably knew because I had provided my flight details when booking the car. He handed me the receipt and asked me to sign. I did. It was late and we just wanted to get to our hotel and sleep.

With Hertz, there's always an issue that would prevent me from driving away with a car. New policies implemented without notice requiring new paperwork, documents, credit checks, etc that would not allow you to take the car for some reason. Employees poorly trained. It's difficult to rent, pay, make changes. God forbid something unplanned happens. Hertz is rigid and does not work with you or for you. If you're renting a car for something important and you really need it, don't take risks. Go somewhere else. Btw, I've been a customer for ten years. I'm finally divorcing Hertz.

I was in the US for research studies and had rent a car at Hertz in San Francisco. During my stay, I got a toll of 30 dollars which I immediately paid (I still have my bank confirmation of the payment to Hertz. This was in January 2016). Suddenly during the year, I got three letters with increasing threads and an additional fee (now 180 dollars) which will be charged directly from my credit card - which never happened. I didn't react on that, as I thought it was somehow my mistake and I forgot to pay. Now, it's January 2017 and I got another letter, still claiming that the amount is not paid. But after checking all the data, I know that the mistakes lies at the Hertz administration center and called them. They still disagree on the payment and forced me to pay the additional fee.

If I could I would give Hertz a negative star. Hertz is a messy company that tries to take advantage. I recently rented a car for a few hours from Hotwire. All expenses were paid so all that was required was pickup, a full tank of gas upon return and drop-off. I returned the car with a full tank of gas earlier than my reservation and was met with one attendant at the counter and a long line of customers. I patiently waited in line and the one lone attendant stated that she would process the return. Fast forwards a few days, the hold was released however an additional charge was added. I called Hertz to inquire about the charge and the customer service representative accused me of returning the car 4.5 hours late. She stated, "You have to pay attention to the contract."

Don't Rent From Hertz! Cars break down & they don't release the fees they put on hold & customer service is just as horrible as their cars! Hertz put $230 On Hold. Returned car on Dec 21, 2016. Told funds would be released in 24-48 hours. On Jan 4, 2017 funds not released. Told to call my bank back, provide them with a transaction number per idrissa **. Jan 16, 2017 my bank still hasn't received notification from Hertz to release $230. No transaction number of that came through their system. Called Hertz transferred twice to Danny who refused to research using the reference numbers I was given to try resolving this issue. Keep in mind the car I rented broke down, I got the runaround trying to get a replacement, the second car's oil light came on and I was told to keep driving it. Then I'm now getting the runaround to get my $230 released that they put on hold. Hertz is a horrible company! I strongly you not rent from them.