Hertz Reviews

Nightmare of unaware with no prior notification of tolls and other violation charges adding ups during almost 10 months with the Lyft/Hertz rental totaling almost $900! Crazy thing is I had no idea of any owed charges being that I was paying tolls through the agreement portal weekly charges. After a small amount of tolls I was told they had real costly violation add on penalties if anything was owed!!! But I never received any notification except for a $30 parking ticket from a few months ago and I paid that! Thieves!!

This has been a complete nightmare. I rented a car to travel down to California with my family back in July and when reaching LA I was rear-ended by another driver (their fault completely). I purchased AON travel insurance when renting the vehicle, which you would think would cover the incident. WRONG! Not only did I have to get my personal insurance involved. AON covered the damage to the vehicle, but here we are in May of the next year getting a call from HERTZ saying that I need to cover all of these additional fees. Admin fee $100, Depreciation fee $85, Time loss fee $285! This is absolute corporate greed and I will never use this corrupt company again.

I rented a car and filled the tank at a gas station just 4 miles from the airport. I made sure to have the attendant check the car at drop-off instead of doing an e-check-in because I wanted to make sure all was square (it was a group splitting the costs). Weeks later I received a letter notifying me that although they had checked the car in with a full tank of gas, they later determined it needed 10.5 gallons of gas and charged me $125.39 to my credit card. I emailed them a copy of my credit card statement with the gas charge listed and a map showing the location as 4 miles away from airport. They have yet to respond to me. Also, I tried to pull my future business, but they will charge me cancellation fees if I do, which has me trapped with them. Very unhappy and will never use again. Long time customer lost.

We had to change our flight due to it being cancelled and tried calling HERTZ to change our Rental drop off location to Fort Myers airport from Tampa, I called and explained the situation and the lady on the phone gave us a quote of $174.XX for changing the location. It wasn't our fault. The airlines cancelled the flights and rescheduled us and we had to fly out of a different airport. Ridiculous we rented with HERTZ so often and they don't work with the customer. Never using HERTZ again. Not like it matters for the rich execs there.

I forgot something in the car and I tried my hardest! To get the car company to get what I forgot in the car... Well that was a failure. Obviously once they got to the car they didn’t find anything... I had just left so I called them right away and the lady I spoke to said she would hold the car and have someone look... Again nothing! I also spoke to a manager and he set me straight! They are not responsible for anything the customers leave in the car. That’s the last time I’ll rent from HERTZ.

I don't recommend HERTZ rental to anyone, because they are not serious. I rented vehicle with them several times during the last decades. On December 30th I rented one way rental from Lancaster, CA to LAX, for a small car full size, total price $91.08 with all taxes included. When I went to pick up the car, they did not have a vehicle available. They told me I have to understand, it is a weekend, and New Year's Eve. They told me to pick up a Ford Expedition to LAX, they need that at LAX (Los Angeles Airport) as soon as possible. I told them, it is too expensive and too big. Hertz agent said, "Just take at the same price, and if you don't we have nothing else for you." I ended up taking.

The Hertz Corporation for the purpose of profit has implemented a program of fine & penalties, unfair contract terms, misleading and deceptive corporate policies. Upon making a reservation online locking my rate and rental insurance, I proceeded to Hertz office in Garden Grove. My car would be waiting for me, arriving I was informed that they had no cars to rent but the Fullerton store does. (Misleading and deceptive business practice)

We went with Hertz (ATL), because they have a reputation for being an upper tier rental company along with Enterprise and National. We wanted a very nice car because we were going to a wedding. BIG MISTAKE! We were getting in late, and as we were gold members, we had the option to skip the line, and were ensured our car would be ready for pick-up as soon as we arrived (they even have a pop-up ad that claims this). PSYCHE. We had to wait 15+ minutes (at 1 am) for them to locate the car. Then they said it would be several more minutes for them to clean the car.

I traveled for business. I was unaware that all insurance options were added to my personal credit card. I never opted in nor out of any insurance. I signed one page believing it was the rental car agreement. No one explained anything to me or said that the paper was anything other than the car agreement. I did not receive a copy of what I signed. When I checked in the auto, I had a $370 bill charged to my credit card. When I contacted the local office, they agreed to remove only half of the charges. They said since I signed the paper, that was all they could do.

So on April 27th I rented a car from Hertz in Fort Lauderdale. I did the reservation online and was told it would be 192 for 5 days. It never said anything about a 200 deposit. So my card was charged 396. I was told gas would be 3.99 per gallon if they put it in. Well I was charged 68 for gas upon returning. This is bull. I'm going to let everyone know not to use Hertz.

I made a prepaid rental car reservation through AAA and ended up renting a car through Hertz. The plans we made didn't materialize and I needed to cancel 10 days before the reservation. Apparently there is a $50 fee if you cancel 24 hours or more before and $100 if within 24 hours of reservation. I was aware that a cancellation fee "may" be applied, but there was no indication to the amount of those fees. This was a non-negotiable amount, so why not make it more visible. Maybe I missed that memo, but it was not very apparent. So I feel it was hidden. That is a lot for cancelling a reservation! Hertz is making out very well for not doing much of anything in a cancellation! Beware of cancellation fees if you prepay! For me I will not book Hertz again! Also doesn't bode very well for AAA. I am not happy! Neither AAA or Hertz were very helpful when I complained, neither seemed to care.

I purchased Hertz Vouchers through my firm's work portal. I called the number on the voucher and told them I wanted to make a reservation using the vouchers. I gave the customer service rep the voucher numbers and was assured that my $400 worth of gift card vouchers were applied. The Service Rep said he needed my credit card number for renting the car. This reservation was made on Oct. 3, if I’m not mistaken. The next day, I noticed that my credit card was charged $401.62. I called the number on the voucher again and asked why my credit card was charged for the full amount and my vouchers weren't applied. My remaining balance after the vouchers should have been $1.62.

Due to a mishap with our airline, we missed out flight and had to change the dates for our rental car in Tulsa, OK. It was already prepaid (for convenience they said). I thought it was deal at $186.12 for 4 days. They would not change it without charging $100 so the customer service rep (in India BTW) waived that and said I'd be refunded IF I was going to rebook. I, of course, still needed a car, just a few days later (Saturday to Wed, instead of Wed to Saturday). The refund was a different dept and would not occur until a few days later. In the meantime the rep said it would be $386 for the rebook. That's $200 more for 2 days? It's a Jetta, not a Jaguar! He said it depends upon the day. I didn't even have that on my credit card because they (and Frontier Airlines) already took my money.

I was in a car accident. Not my fault. Their insurance was State Farm. They rented me a car from Hertz in Hopkinsville, Ky. I was told I could go pick up any time it would be ready. I arrived to a empty desk inside one of our hotels. After calling the young lady on the phone said she was out to lunch. I went back to work where she picked me up an hour later. We went over car and I had to give my credit card for the gas is what I was told. After returning the car to an empty desk two days later I had a 168.00 charge to my credit card. When I called she said it was a smoking fee (I Did Not Smoke In the Car). After calling customer service and making a complaint they told me someone would get back to me within 24 to 48 hours.

My husband and I had a very upsetting experience at a Hertz agency. An employee shamelessly lied to us and included an option even though we did not want it ("We shall credit you should you wish to fill up the tank before returning your rental car”.) This did not happen. I complained several times; we only received a standard apology. Hertz obviously has no problems with lying employees. We did not get reimbursed. We shared our experience with business partners, friends, family and now with you. We certainly will not rent from Hertz again.

I have been a Gold Member for many, many years. This company used to be outstanding on service, but no more. I have had two separate incidents over the past year where I was required to enlist the "assistance" of customer service. If you can reach someone, they struggle with the English language, have no flexibility and don't understand the "policies" they are implementing. After dozens and dozens of cars rented, I am dropping Hertz. Find a rental company that cares, because it treats their best customers like trash.

I rented a dream car more than two weeks ago to take my daughter to the prom. I was on my way there and was sent an email that my car was not available and they were going to charge me the same price for a Nissan Armando. We rent from here monthly. So now we have no car for prom. What is the purpose of the dream car rental?? Also I rented a 4wd at Christmas and was told 15 mins before it was a 2wd and we were going on Christmas vacation and needed a 4wd. Unacceptable!!!!

Rented car in Munich Germany. Found damage on car next day. Contacted Hertz and completed damage report on returning car. Filed claim with my credit card company shortly after. Hertz sent 3 letters demanding payment in next 30 days with no details of how they arrived at damage amount. I called Hertz and got case numbers for assistance in November and January. Called and wrote Hertz in Germany three times. Received no reply. Now months later and they put account in for collection. Still refusing to provide documentation needed for insurance claim. My company will go elsewhere on future car rentals.

I am a gold member, but I guess that doesn't really mean anything? This place does not deserve even 1 star, 3 incidents in 1 day. Went to Albany airport to exchange the car because the car they gave me in Albany from Lodge St. smelled horrible. Once I reached the Albany airport to exchanged the vehicle I was treated bad by a gentleman name MIKE. I told him I need to exchange the car and he asked me if I had a agreement on me, I told him it's in the car and he said "I need to have that on me all the time because if I get pulled over I can be detained." Really? Is this how you talk to customer? Then he advised me to go to a garage and pick up the car. I saw cars parked so I decided to park behind other cars, my car was the second one.

We are Gold members and rented a vehicle from them. They 1st gave us a vehicle with only 1/4 tank of gas. When brought to their attention they said, "Take a picture of the dash and when you get the bill just submit your receipts for reimbursement." They already had delayed us by not having the vehicle ready on time so we took the vehicle and left. We refilled the tank and returned it full after again taking a picture of the dash. They then proceeded to charge us for returning it empty. After protest they refunded the secondary charge but refuse to even discuss that they gave the car to us with a 1/4 tank of gas.

June-July, 2017. I rented a car from a Hertz place in New Hampshire. The people that own the Hertz rental place were wonderful, very good with paperwork, etc. ??? They checked the car out when I left and when I arrived. I was a Hertz Gold member. About 2 months after returning the car I was informed that I was no longer able to rent from Hertz because someone was driving the rental car instead of myself and was in an accident or broke the law somehow. They gave me her name, I've never heard of this person. There was a serious mistake, someone, police?, wrote the wrong number down.

No one from the Hertz desk wanted to come out to check the car upon return, but a week later we were charged 50 dollars extra for supposedly not having filled the tank. When we submitting a receipt (from just before returning car) from a gas station 800 meters from the agency we were then told they had managed to put in another 5 liters of gas and stated in writing: "From automatic shut-off, you can refill another 5-10 liters of fuel before the tank is completely full". When we pointed out that the Volvo handbook for the car specifically warns "Do not overfill the tank but fill until the pump nozzle cuts out" and asked if Hertz demands that all renters ignore this explicit warning - at that point Hertz Denmark stopped responding.

If you ever need to rent a car from Rome FCO never do with Hertz. I had a valid license and a valid credit card. I renewed my license via an Italian Embassy and they said they could not issue the sticker proving it was renewed. They assured me that in a technological word it was not necessary. The staff of Hertz in Rome did not make any effort at all in trying and phone one of this free of charge number to check that my license was valid and they just refused to give me the car. I had a copy of the renewal given by the Embassy and I have been renting for 13 years using Hertz. They left me with 4 pieces of heavy luggage and not equipped for winter going to find a train home. I was kind and polite and I find their behaviour very rude and absolutely not guest oriented. Shame... Hertz in Rome for me... NEVER AGAIN.

My worst experience of renting a car for 40 years, they double charged me. They said my total was $271, but then charge me $299 on top of it even if they told me that I would not pay more than $ 271, so they took $570 altogether out of my account. Compare this to Thrifty Car Rental rental car for same amount of days over Christmas for only $57, I am just warning you do not rent car from this company. And that was for economy car for 5 days at International Airport in Orlando, do not trust the managers there.

Car accident. My 2017 Toyota Rav 4 was wrecked. Not my fault. The guy's car insurance (Farmer's Insurance) says I have to go through Hertz. The Hertz man who picked me up at my house (since I have no car) was a smoker... his car was smelly and his nasty car had actually had been crushed in the fender from his own accident. He was 30 minutes late. He drives me to get my rental car... something comparable to my own car. There they give me “the only car they have on the lot) a 2016 Ford Festival (a toy car) with 37,000 miles that smelled worse than the guy who drive me there.

Well like a lot of people insurance company made me go to Hertz. I made the appointment to pick up car as they would not do a pickup. Called the day before to confirm car. Was told, "No problem. Everything will be ready". Dropped off car at body shop for repair. Went to pick up rental. One guy there acted at first like he didn't know who we were, then said, "I will have to call for a car. Will be 45 minutes to an hour." What??? We reserved a car and there isn't even one here? What the hell. We have jobs to go to, had to work this out with both wife and I to do this because you wouldn't pick us up at body shop and now no car? We walked out. Called Enterprise. They took car to wife's work. What a joke Hertz is. Never again.

I have been renting from Hertz for several years. I am Hertz Gold member, and I rented vehicle for week, and returned vehicle with full tank of fuel. I received my bill, and I was charged for fuel. I called Hertz and was told that I need to provide a receipt for the fuel, and the person at the return does not check for fuel. Obviously I am not happy, as I am paying over $90 for tank of gas, and vehicle was full. I call this stealing. I'm not happy with this, as I have been a big advocate for Hertz in the past. Seems like they have a system in place to take money from their customers, instead of keeping their current clients happy.

After picking up the car in Georgia I spent the night in a hotel about 5 miles away from the pick up point and headed to Florida the next morning. The car was very difficult to drive as it was going in and out of the lane while I was holding the steering wheel straight. I thought the wind must really be kicking but after a while noticed no trees were moving and other cars didn't have a problem... people were honking at me... I called to try and return/exchange the car and they said no problem... was already near my 1st destination which was Daytona beach. I went to the airport and not a single car they would give me. I went 5 days of my stay there. No one was willing to give me a different car as all that was available would be in a different price bracket. I informed them I would be driving the vehicle over 1000 miles to get home to Maryland.

Charged me 229 for tollway usage. Did not inform me any charge for toll wage usage and no receipt or notification for the charge! Service fee is too high! Customer service won't pick up my call. Attitude is aggressive.

I rented a Hertz car at the New Orleans airport for a couple of days in January, 2018. It was a great trip, we had fun and the car was perfect. All that came to a crashing end when we returned the vehicle to the airport. The place where we were to return the car looked like a two storey parking garage. Hertz was on the second level. I drove up the exterior ramp slowly since I had no idea where I was going. In the process of going up this ramp you roll over some of those claw like things that you infrequently see that keep people from stealing vehicles. As I slowly went over the claws they punched a hole in the tire. The check-in crew wanted me to pay $40.00 for the tire and I refused. Today, 3 months later, a Hertz representative calls to say if I don't pay $90.00, they will put me in a collection agency. I'm writing to say do not rent from Hertz at the New Orleans airport. You also might end up being charged for a flat tire.

I should have listened to all of the negative reviews before renting from this company! We reserved a cargo van on 2/6/2018 to be picked up on 3/27/2018 from Salem, OR 477 Lancaster Rd. We needed a cargo van to bring back some family heirlooms. When we got there they didn't have the cargo van, they had a mini van. We weren't happy about this but agreed to take it as the seats could be removed. My boyfriend asked if the guys who cleaned the cars could help him as he was recently in a car accident. He was told no. They could not help him (the lady at the counter went out of her way to go outside to make sure and tell them not to help).

Rental car through lyft program - I was treated as if I wasn't a paying customer and treated like garbage. Hertz didn't not give me any notice before I was told I could not renew the lease therefore I was left stranded over 1 hour away from my home. They did not give me an option to choose which car you want which is odd because I am paying my money. They gave me a car with high mileage for the same price as a newer car. The brakes were bad on the car. I could not believe the way I was treated at this place. Horrible. They took my money and treated me as if I was trash. Do not waste your time at this place in Austell Georgia.

Used Hertz car rental for my recent trip to SEA-TAC, pre-booked reservation on Priceline to save money. Upon check in at the counter - I have declined a vehicle upgrade & insisted on the price as presented upon booking on Priceline. Counter rep presented stickers for my authorization stating that these are only for Hertz to have my credit card on file for incidentals (since booked through a 3rd party). However - after car returned & receipts were emailed to me - I discovered that I was charged for an upgraded w/o my consent, despite the fact that I have declined it. Customer Service was a no-go as well. Be aware that choosing a large well established company where you expect to receive nothing but high quality customer service and support could be rather disappointing. Last time I've chosen Hertz in this competitive business of car rental.

Rented a car for a week, went over everything (restriction), but was never informed that the car was a non-smoking car. When I returned the car they informed me that I will be charged $400.00 for smoking in the car, I let them know I was not inform that it was a non-smoking car. They showed me a sticker in the upper left hand side of window shield on a dark tinted window. You will not notice the sticker unless someone points it out. I was shocked, I would never have rented from them... They told me that regardless of whether anyone told me or showed me the sticker I still had to pay the $400.00 fine.

My husband went to Hertz purchase a rental car in Feb of 2108. I had pre-purchased the rental online on my Visa card. Upon arrival my husband didn't have my card. The guy at the counter said due to fraud issue he couldn't process the transaction without my card. The customer service associate advised my husband to have me call the Hertz 1800 number and my card would be refunded. I called same day and advised the Hertz rep of the situation. The rep advised a full return would be processed to my car. 2 weeks later and I still hadn't received my money back.

Scheduled with Hertz to pick up my car at 12pm on a Saturday in Portland, Or. My flight got delayed into PDX so come to find out they close at 12PM on Saturdays. Secondly they are not open on Sundays. So open 9am-12pm on Saturday and not open on Sunday, hmmm. I then asked if I could pick up my car from another location, which their response was no. I then asked if I could have the car which I already prepaid for delivered to another location that is open later, again no. They then said I would have to pay for the Hertz daily going rate at the airport location since they all are different.

I wish I was able to give 0 stars. I’ve rented numerous times with other companies and have NEVER had issues. My story, husband pre-paid a car for our family road trip, the day prior our debit card was stolen. Hertz Coronado CA could not do anything to help us per JAMES at this location, even with a police report and a statement from the bank they would not let us take the car.

I would give my local Hertz four stars. It was the national office that kept harassing me on a daily basis in violation of state consumer contact laws. I will never use Hertz again. I worked well with my local Hertz and kept renewing my rental. Yet the national office including account rep Kyle harassed me on a daily basis. I stopped answering their phone calls. It was if they were more a loan shark collection agency rather than a car rental business. I will follow with my state attorney general's office. When finally returning the car, my local my local Hertz the local agent was very nice as always. But because of the national office, I will never rent from Hertz again.

I was informed that Hertz owns Dollar. I recently prepaid for a car through Dollar. When I went to pick up the car, I was refused the car because I didn't take my credit card. The 3rd party that I was unaware of who took my money is refusing to refund my money. Dollar or Hertz have done nothing to help me get my money back. It is horrible that they won't offer good customer service and help the consumer get their money back. I STRONGLY SUGGEST YOU AVOID both Hertz and Dollar at all costs.

We rented a car from Hertz in Feb. 2018. Everything went fine when checking in. We rented for 2 weeks. Decided to extend for a week and they ran the charge to our credit card which was fine. A week later we needed the car for 1 more week because our son was coming to visit so we extended. They ran the charge. During that week at 2 am I get an alert on my phone that Hertz ran a charge for 30.00 because we were late for the drop off that morning. I called and they had no record of the extension or of the charge that it was paid for. We took a copy of our credit card statement and they said they have no record. That was corporate answer also. To make a long story short never again and how can you have people work for you that don't know what they are doing.

In December I rented a car in St Petersburg, Florida through AAA with Hertz, my first time with Hertz and Last! Rental went fine until I got home, on the 14th. One Dec 27th my credit card was charged $25.54 for toll charges. Only while in Florida, I used a SunPass of a friend who has records of SunPass being used as we drove around through tolls. Only time I didn't have Pass, was on my way to airport to go home, most the charge should've been was $2.00. Then in January I received another charge for .90 for toll charges and again on March 12th charged $5.92 but on the 14th was reversed. Then again today another .90 charge. In December, I asked for explanation for charges and received no response. They are leaving my card in their system waiting to be hacked and I want it stopped. This is Fraud at best. Beware, check your charges... Thought I was safe going through AAA, not!

I recently returned from a trip to Tuscany. I had made all hotel flight and car reservations through Travelocity. Everything was paid for no worries. Yeah right! So we arrive after a long 13 hours of traveling to the Hertz rental place in Florence. We get there and hand over a credit card for the deposit we need to give. They have no credit card machine to run a card, so instead they are calling other companies to try and run our credit cards for a deposit. They go through about 5 of my husband’s cards because they keep coming up as fraud since they are being run through only God knows where.

We were treated very badly by Hertz in Madeira; both when collecting and returning the car. We felt "hostages" of seedy scammers instead of clients of a professional company. At pick-up we were put under unreasonable pressure to take a more expensive car and to pay a full tank of fuel in advance. By wanting to complete the transaction only under these conditions, while dozens of people were waiting in line, we felt that we had to agree. As arguments, lies were told: our hotel could not be reached with the car reserved by us (a lie: of course that could reached with every car) and refueling on delivery was almost impossible due to few petrol stations in the neighborhood (again a lie: there a gas station was 2 minutes from our hotel and 3 minutes from the airport). Hertz knows that you cannot empty a full tank on Madeira and earns extra money at your cost.

Unfortunately we left in our rental car an iPad. After filing a Lost Item report immediately, we were told the iPad was not found. The GPS on iPad was indicating it was at Hertz Rental car facility there at Denver Int Airport. We experienced a complete runaround following their website directions. They stole our iPad! Employees there are completely dishonest.

Our sales agent told us that our total would be around $200 including tax. After we returned the car with all of the hidden surcharges and fees our total was around $400! They also charged us for 7 gallons of gas at 9.99/Gallon when it should have only been 2 gallons. We even confirmed with the agent that checked the car in. He looked at the tank and agreed it would not be more than 2. His exact words were that it wouldn't be more than 10-20 dollars (if that). We will never use Hertz again. We have never experienced anything like this when we rent from Enterprise. Extremely unhappy with Hertz after calling their customer service. This should be illegal. $384 for a 2 day rental. Never again.

My husband and me rented a car via an agency in Brazil, arriving at Miami airport, drove to Hertz to pick up the car. At the counter an impatient and rude attendant tried to pass the card on the archaic Hertz system that has no chip or password request. The same reported that the card was not accepted and that we should make a cash deposit of $200.00. Detail we used the card the whole trip and it just did not work at Hertz. The official said that we should choose the car fast, we were trying to identify the models that appeared on the screen and that in return the money would be returned regardless of the unit. We returned the car to Hertz from the Port of Miami, since we were going to go on a cruise in the Caribbean. Upon arriving there the attendant told us that the right could only be withdrawn at the place of deposit at Miami Airport.

My husband and I rented a Hertz car in Las Vegas at the airport and when we returned the car we used the E-Return because the other lines were full and the person directing traffic said it would be faster. As we got out of the car an employee Corey ** showed up from the other return lines and pointed us in the direction of the shuttle bus. When we got home I had an email receipt showing they charged us $300.00 for cleaning. When I called I spoke to Julio ** who said they have pictures of the ashes. It is obvious from the picture someone threw ashes in the cup holder and across the center divider.

Hertz is the worst rental car company ever, they just pass all their cost on to the consumer and take no responsibility for anything. They rent cars in northern winter areas and give you the worst tires they can find and call them snow tires, then if you get in an accident you're responsible. They also like to charge you for window damage that is impossible to avoid as northern areas put sand and rocks on the road which will always get through into your window then you have to pay for the new damage and there is nothing you can do about it. So if you're looking at renting a car don't rent from these crooks.

On February 14, 2018, I went online to make a reservation. As far as I know everything went well with the registration. The pickup date was to be February 23, 2018 @ 12:00 pm in the afternoon @ the Hertz in Minden, Louisiana and would be returned on Monday February 26 @ 12:00 pm noon. I was given a confirmation number. I get to Hertz to pick up the vehicle before 12 and was told that they didn’t have any cars at all to be rented. I was told that they were expecting rentals to be returned at around 3:00 pm. My question to them was, “What am I supposed to do because I reserved the car for 12:00 pm noon?” I was told that there was nothing that they could do.

On website they offer a pick up and delivery service for no additional cost. So I filled out my address. They never showed up. So I drove over to the Hertz location 30 minutes late. The lady just said, “Yea there is a glitch on our website. You have to call and confirm”. So I’m there at the location to pick up my car. There isn’t one available. So what’s the point on a reservation. I had to wait 45 minutes. Meanwhile leaving my car in the parking lot. The lady said, "We can’t be responsible for your car if you leave it here." So I left my car in parking lot. I took the risk. So I’m told I’m upgraded to a better car. I’m driving in the desert. My check engine lights goes on and now it’s dark. What a comfortable feeling this is.

I was deployed to Houston, Tx. as part of the flood response team. Due to airport closures I flew into DFW, Dallas and rented my car there. When my time in Texas was up, in an effort to save taxpayer money I called Hertz to see if I could return my rental in Houston. Gladly, for a $1000.00 fee. All other rental companies were waiving this fee due to the disaster. Not Hertz. I ended up driving back to Dallas. The person I spoke to about this could barely speak English and was extremely hard to understand, as I don't think he could understand me.

On February 7th, I traveled to Birmingham, Alabama. I pre-paid for a mid-size SUV from Hertz. Upon my delayed arrival, I went through the entire rental car process at the counter-then was told... "We have you in a mini-van, it's an upgrade at no additional charge". I informed the person working for Hertz I didn't want this car, I wanted what I had paid for. The employee became argumentative and called the manager. The manager showed up and basically told me that's all they had, had no idea when they would get what I had actually paid for. I called the 800 number, and was told I could get the minivan and exchange it at a different Hertz location. I kept informing any Hertz employee that I wasn't comfortable driving such a large car. I argued my point that I had pre-paid for this car-they should have something in this category for me. The manager called me disruptive and refused to rent a car to me. (She also called the airport police on me.)

Everything on my vacation went perfect as planned EXCEPT the rental car. When I was online planning my trip, I went looking for a car rental. Hertz was cheaper. You definitely get what you pay for. I walked up to the counter and they couldn't find my reservation. Even though when I put in the airport I wanted to pick the car up at, it was reserved clear across the city. Even though at the airport I was at they had thousands of cars, It couldn't help me. Even though it was the same flipping company I had to go get a cab across the city to get rental, they couldn't just let me rent a car from the airport unless I paid an additional $250. They told me I should have known the listed address on the rental, even though it said Orlando, wasn't the airport.

Last October I booked a flight to Frankfurt/Germany, and also booked my car for this location. Dollar was fairly competitive. My quoted cost was approx. Euro 290.15 for 13 days. Arriving in Frankfurt I had to find out that Dollar is a branch, belonging to Hertz. At the counter I showed them my letter from VISA, that I can waive the insurance, that I will be covered by VISA. I was then told, that they do not accept VISA coverage, and that I need to buy their insurance. I told them, that I do not want to buy their insurance, and that I do not want to buy an insurance at all, that I will pay cash for any issues. They cannot give me a car without insurance. NO CAR, after a fairly long trip. So I had to buy their insurance. At the end at a total of $587.54. The car E 187.31, fees E10.92, Insurance, including theft E 203.53, Service charge E 92.31?? For what? Totaling E493.73, + 19% tax E93.81 = E587.54.

Upon renting the car it had 20-30,000 miles on it, not in great shape. It had scratches and dings here and there. Upon returning car I pointed these out to the attendant. Nothing was said or done by Hertz. 4 months later I received a bill for $393.00 for scratch repair for an alleged incident that I was involved in. There was no incident and there was no scratches caused by me. Viking Billing Services is a scam to bilk the Hertz rental customer out of extra money. They asked me to send pictures to prove I did not cause the scratch. Up to this point who takes pictures?? My advice is to take pictures and a video of any car you rent from now on. I will. Also I will never rent another car from Hertz. I was a Gold Club member... ha ha.

This is the 2nd of 2 reviews. I gave Hertz 1 star because after 17 years they wouldn't extend my 2-week rental for 1 more day, claiming I had to return the car to the airport and then re-rent another car for the final day. Afterwards, I contacted a national manager and they somehow were able to accommodate me (although they didn't tell me until I called back a day before the rental, and then I was told my extension had been granted). So with 5 stars now, the 2 reviews average 3, fair for THIS transaction. Hertz is usually very good, and I've been loyal for 17 years.

Do not rent here. This is quickly becoming one of the most hated car rental companies in existence. Expensive, low worker morale, horrible customer service and incompetent employees. They try to squeeze every dime they can out of their customers. They will even charge you to extend your rental. So, you are going to charge me more money in order to spend more money with your company??? Renter beware!

I have been charged for roadside assistance. While on call I was said, "You have an insurance," and so I won't be charged for roadside assistance. And at the very first will like to inform you that my 1st car that you gave me its battery was going flat and how can I be responsible for the same? In fact there were no electronic device connect to nor was any lights on its battery was having issues since start, 2nd car I was given after change was just give me the average of 6.5km per litre, I really had to spend more than double the amount of the fuel required, in case car was showing I will go more 100km. It didn't even went 38km further. I am really upset with all the service provided by Hertz. I have already complained about all this on Christus airport on 13th February 18 but till the date I have not received any of responses.

Needed a minivan as we were delivering some rare antique bicycles across the country, so made the Hertz reservation 3 months in advance. I called to confirm 3 days beforehand. When I got there they said they did not have a minivan for me. Offered to give me another vehicle, but I had to have a minivan to fit the bikes. They were visible annoyed with me not accepting the "upgrade", and I stood there for 45 minutes till they found a minivan. They were very annoyed with me.

A $1.70 for one toll in June 2017, and bill in February 2018 for the toll plus 9.90 in service charges. This is worse than a loan shark. Hertz never did this before. I am out of here Hertz (and Plate Pass).

I was involved in a vehicle accident and the At-Fault driver's insurance (STATE FARM) made a reservation for me with Hertz and when I picked up the vehicle I found that it only had 3/4 of a tank of fuel rather than a full tank. As I was told by the rep so I went back into the office to inform the rep and she told me that she would change the paperwork to reflect the fuel difference and I didn't have to sign any paperwork reflecting this change. THE REP LIED, however I took a picture of the mileage and fuel level in the vehicle myself as I'd already had one bad experience with this company previously of being over charged!! When I dropped the vehicle off I had just left my doctor's office with a confirmed case of the Flu and felt horrible so I didn't go over the receipt for drop off until the next day, 1/26/18 at which time I found I had been charged for fuel.

My wife and I made a reservation with Hertz to take a trip to Virginia Beach for our granddaughter's first birthday. The renal agent asked for our information, ran our credit and said we didn't qualify... and just walked away from the counter. Lousy customer service. We drove down the street to Enterprise and had no issues whatsoever. The young man who rented to us was amazing! He got us the car we needed at a reasonable price. I understand that employees don't have control over company policies but you can still handle customers with respect. The guy at Hertz didn't care that we needed a rental car in order to make it to our granddaughter's first birthday, he walked away without so much as an apology for not being able to provide us with service. Customer service is everything!

I was charged with around $600 of insurance fees for two weeks rental without my consent. I asked the guy at the counter and he was like "Oh this is the fees, everything is normal". This is a company trip so I trusted that guy until I found out my colleague previous rental did not have any of these charges! I have the option to cancel those insurance but the counter guy did not tell me about it. THIS IS PURE SCAM!!! Called their customer service and they just kept pushing the responsibility around, worse customer service ever! They told me I have to go back to where I pick up the car so I ended up driving 1 hour back to airport only to be told that I have to bring back the GPS case to make fees changes??!!! And this is not the cancellation fees, they just check out my car and I have to re-rent it. Please be careful when you are renting car with Hertz, they like to scam customer as I read from other reviews too.

We were told by Keisha in Alexandria, Louisiana that a charge of 300. Dollars would be added because of pet hair. We asked the young man how much for us to use their vacuum cleaner and they said no. My husband is in an unknown town looking for a vacuum cleaner. Further as my husband was ready to leave Keisha came out to take pictures of the car as if my 63 year old husband was going to destroy the car. Needless to say our precious and limited time is being wasted on something Hertz will do anyway. Branch Manager Shanyrica ** if she was there she never presented herself. 3 Hertz people just sitting inside just doing nothing. 1/31/18

Watch out for sneaky changes that will add up to 20-50% more than the already way overpriced advertised price. We were charged $110 for "gas and services" after forgetting to refuel a tiny economy car and an additional $20 for the "Concession recovery fee"... All said and done we paid $350 for a 1 day rental... I will never rent from Hertz again, I would rather walk... They must call it hertz because it HURTS.

I asked for a car with Bluetooth. The guy at the counter told me the car had it but it did not. I got the insurance because I was not sure if mine covered it. The next day I called my insurance company and they did and I tried to call corporate Hertz to get it off. They said I had to call the branch. I called the branch 3 times and no one answered. The next day I called and was on hold over 15 min. Then someone picked up and hung up on me. Then I called back. Was still on hold. Guy finally picked up said I had to come in. Said I can go to location where I was but I could not cause I had things scheduled. I sent my boyfriend cause he was on the lease too and then they said they need the car too. The car made a scary noise and then when I turned it in the only credited one day of the insurance.

I used Hertz because it was the closest location to the dealership with available car when my car had emergency issues. The initial day rate was agreeable. When I found out that the damage is covered by my insurance and will take several days for the adjuster to check, I called for an extension. What was not mentioned was the RATE IS HIGHER WHEN YOU SUPPORT THEIR BUSINESS, and use their car for a longer period of time. I called their customer service after returning their car and unfortunately she affirmed how this organization do business. I do not recommend Hertz.

The car shop called them for them to pick me up, they said they sent a Lyft, after waiting 20 minutes for a Lyft that never arrived, I decided to just walk to them. I don't think they ever called for one. I called a wk in advance and scheduled for a car pickup, once I got there there wasn't a record of the reservation. I asked for a breakdown of what I am getting charged to make sure I wasn't paying for something I didn't want, they said just to sign and I would have it emailed to me... Signing something first implies I am in agreement. How can I be asked to sign if I don't see what I am agreeing to?

While visiting family we were in a car accident (not our fault) and have to have a rental car. I choose the option to have the rental car drop off service. The representative showed up during nap time stating that they had staffing issues and I would have to take him back to the office... They did not inform me of this before the representative was standing in my living room with the contract almost finished. I was expected to wake three children and get into a car with a random man I didn't know or trust. Upon returning the car to the designated spot I get a bill in the mail months later for 53.42 for gas because the EMPLOYEE had to drive the car from the designated drop off spot to THEIR warehouse 15 miles away.

For starters me and my husband selected a luxury SUV (Range Rover) online through HERTZ. Being a gold member you can just pick any car without any hassle. So needless to say We picked up our SUV. THE ONLY REASON I RENTED A RENTAL FYI WAS FOR THE SPACE! I own a very reliable car, but needed an SUV because we were getting our kiddos from their summer vacation so they had tons of stuff. Not even four hours in a drunk driver ran a red light and totaled the car! I was unable to walk, but my husband was able to drive. We had no choice but to continue our journey. Our kids were by themselves waiting for us in Alabama.

I rented car in Hertz in Cancun. The worst company I have ever met. I wrote 5+ emails and complaint phone call. 2 weeks passed, the thing still have not settled down. I never imagine this experience is truly my nightmare. Here is details for the worst service I have ever met: On Dec 24th, We booked the car via Official Website. On Dec 27th, 2017. We received confirmation email, showing that we CAN pick up our car at 8:30 am at Avenida Yaxchilan 27. On Jan 1st, 2018. 9:00. We arrived the site in the confirmation email. And the staff told us the car is unavailable and told us to get the car at 11:00 am in another site. 11:00. We arrived the site 77503 Cancun. And finishing all the procedure which took 50 min! During the process, the staff did not take the initiative to propose any compensation. We proposed to take the car extended for 3 hours. And they agreed but asked us to make a change on our own.

I had issues in three consecutive rentals at Hertz office in Buffalo airport in 2017. I filed complaints in all occasions. No action was taken. Early January 2018 I was notified at the exit gate in O'Hare I was on the "do not rent" list so they wouldn't rent me a car whose reservation was confirmed by them. No notification about the issue was sent to me. I missed my business meeting due to the problem Hertz created. I requested an explanation in writing to their CEO, COO and customer service. No answer. Hertz don't care about customer nor safety. The two latter issues I had was due to safety related subject. Unprofessional, unethical and sneaky company. Bad management. Unqualified and uneducated employees.

I went to visit my 85 year old uncle, who I hadn't seen since my father died in 1984. I reserved and paid for a car for the day of my arrival. Upon my arrival, was informed I needed to pay a fee of 200.00 over what they had already taken for the car. No place in their process of renting the car did they inform me there would be a deposit. Unfortunately I was making this trip on a very tight budget and could only pay it if I could split it between 2 credit cards, no, then asked if I could pay cash, no. I flew from Ohio to Oregon to see my last surviving relative from my father's family and am now stuck without transportation. Hertz has the rudest, unhelpful, unconcerned bunch of crap people I have ever dealt with. Will never use them again and will advise everyone I can to stay far, far, away. When asked about a refund for money they had already taken, I was told they didn't know, I would have to contact their corporate office. NEVER rent from them again.

I rented a car from the Vienna Airport Austria Hertz office. On returning to the airport at the end of my visit the airport the office was already closed and so I left my keys in the market key drop box and took my flight. Some weeks later I was surprised to receive a letter saying that due to a mark on the side of the car EUR 600 had been taken from my credit card to cover repair. When I complained that no damage had been done to the car whilst I had it I was send 2 photographs which purported to show the damage but actually showed no distinguishable mark on the car at all. Hertz refused to provide any remedy. As a result I have never rented a car from them again and would urge others to do the same.

We verified the morning of our flight with the Montrose, CO office someone would be there when our flight arrived at 6 pm and we were PROMISED they would stay open to wait for us since my husband is 5 star gold... We arrive and they were closed and no further instructions for our rental are available to us. Thankfully Avis rented us a car for 2x the Hertz rental. In multiple follow up phone calls and e-mails to receive a refund for the difference in rental and some accountability for the situation #Hertz has proven to have the WORST customer service I have ever experienced. DO NOT ever rent from them. They are unreliable and make no effort to resolve things if a mistake or problem does arise.

Contacted 4am about fraudulent charge on Chase debit. Called Agency at 3600 Gus Thomasson Road Suite 156 Mesquite Texas 75150 and asked for all information on my account activity. They said just the $50 hold fee (which I was aware of and authorized). Next I contacted Customer Relations and asked if there would be any reason for this. They said "sometimes a fee is charged again if the rental agreement has expired and no reauthorization has occurred". Next, I contacted the Mazda of Mesquite Dealership who is paying 100% of rental cost while my car is repaired. They confirmed that there is no reauthorization necessary as all payments taken care of by Mazda. I am about to ask Chase Bank to investigate this further, and I will pursue it myself. Some person through Hertz Rental used my debit card to make a fraudulent unauthorized purchase. I will NEVER use Hertz rental again, free or not!

** Hertz, your company is a piece of ** and I hope you go under so you can experience being stranded somewhere with no money. On January 6th our car broke down and we needed a rental car, the only problem was that our credit cards got stolen. I was able to set up the reservation online with a relative’s credit card and me as the driver, but when I walked 3 miles to pick up the car I was informed about your company’s ** policy and that I was ** out of luck. Why in the ** would I be able to set up the reservation like that online, shouldn’t your system catch that? Had I known that I wasn’t going to be able to pick up the car, I would have rented the U-Haul I used as a rental to get home in the first place. There should be some sort of system in place to use another person’s credit card with the right authorization in case of an emergency. So thanks for ** nothing Hertz, other than stranding me in Iowa.

By December 20, 2017 I made a car rent reservation to Hertz through the Hertz app. I have a member gold, then when I I arrived to Las Vegas airport to pick up the car at Hertz location my confirmation number from December 20 doesn't exist, but them charge me the agreed amount from December 20, 2017 I paid in advance as "save and pay now" and the amount was deduced from my credit card immediately in December 20, according to the front desk my confirmacion doesn't exist, then at this point a make another reservation. The point is they don't reimbursed me the first amount took from my credit card, then I talk to my bank credit card to dispute the amount subtracted from credit card. Today is January 6, 2018 and nothing happen yet about the reimburse. But I trust in my credit card bank to resolve it, I don't trust anymore in Hertz and never rent a car again with Hertz.

Rented a car online then get there and oh they don't that have the car. Plenty of cars in lot but they say only thing they can rent me is $100 more. That is crazy. Does not apologize. Called customer service no help!!! Use to rent from them all the time in a different city no problems but take your business elsewhere!!

This matter did get resolved with Hertz just yesterday. The explanation they provided was that taxes and fees were not properly tallied upon printing/signing the rental agreement at pickup, but then tallied once the car was returned. They have said that a refund of the difference has been authorised, and while I haven't yet received that into my account, I trust that this is in process.

I rent Hertz cars more than 200 days per year. I'm generally pleased. But my experience at Hertz Dublin City Center is not only deplorable, but Hertz Corporate says they can't/won't help! I got a car from Dublin City Center for a day trip with my daughters. I also paid for all the insurance. A few hours later the car broke down on a bend in a road in rural Ireland. The Hertz agent from this location yelled at me and the kind local folks who stopped to help. I was ordered to stay with car in a dangerous location where my daughters and I were nearly hit three times. It was too dangerous to stay at that location so a local tow truck operator moved the Hertz car to a safe location. Three hours later Hertz called to say they were bringing me a replacement car. Without approval, without notice, I was charged 1000 euro for the day, 10 times more than my contracted rate. (To be clear, the quoted rate was 9.95/day, another 95/day for insurance).

I paid for car rental online (in full) to be picked up at airport. A one week rental. When I get there I find out I still have to put Down a deposit of $200.00, which of course I did using my debit card. That tied up $200.00 on my account for not only the week that I used the car but I find out an extra 5 days. If the car is paid for, why am I required to leave an extra $200.00? It hit my bank immediately but takes 5 extra days to be returned! I will not be using Hertz again.

Chose Hertz for a rental car in Dec 2018 because they're recommended through AAA. Should have read reviews first. Got an email confirmation that said they deliver if given enough notice. So, day before we needed the car, we requested a pick up, to be told they weren't offering them that day, they were too busy. They also said we were "way" out of the 15 minute radius. So, we asked to find availability at a site closer to us. We were given the main customer service number. Call this, after repeating our location 42 times, we were offering a car as a place up the street from us. We were happy, went ahead and cancelled the other reservation, got a confirmation number, and thought we were all set.

Rented an SUV on the Cape Canaveral location on Dec. 8, 2017. We needed it just for a few hours before our flight. Got there, suv we reserved was not available. Got an suv that’s not an upgrade like the woman kept saying. Got in the car, car seat we reserve was not in there, had to go back to get it. Got 1 block away and noticed it’s not full tanked either! Didn’t want to go back again when the service was terrible to begin with. So I called and left a voicemail because no one was picking up the phone! No one bothered to call me back either. Told my husband to take a picture so we have proof when we return it in the airport. Showed the picture upon returning the suv. The attendant said the other location manually put several hundred miles to add on the suv. And that they will file saying we didn’t get a full tank to begin with.

We rented a white Nissan Sentra at George Bush airport in Houston on Dec 19th. Rental record # - **. There were several small glass pieces all over below the driver's seat. It posed a serious threat to my daughter who was touching it and found it. She was almost hurt with those glass pieces. I don't feel safe to use Hertz anymore!

I rented a car on Friday, December 22nd 2017. I only needed the car for one day. I was told to return the car at or before the time I had picked it up. I dropped off the car at 2 pm and actually had until 3 pm. Dropped off the keys in the lock box as told because of course they were not open. They close apparently at noon on weekend (odd hours). Long story short...they ended up charging me $100 a day until they finally came in today 12/26. Because I used my debit, I was ok with the $230.00 hold but as of today it is over $550 from my checking. Hence my $34.00 for a one day rental turned into a complete nightmare. They are a complete scam. Going to my bank after work today. Had no debit card to use over this Holiday because they pretty much drained me. Never ever rent from them. I could go on and on about the manager etc...but bottom line. They are a complete SCAM.

We have had an ongoing issue we have been regrettably experiencing with Hertz since June 2017. My husband and I have been loyal customers to Hertz for many years now and have rented from Hertz on numerous occasions. The dates that we hired the vehicle from Hertz, Los Angeles was from the 6th of June through to the 27th of June, 2017.

I spoke to a Hertz representative to help me make my reservation and was given wrong information... The only thing they are doing to fix the situation is say "I'm sorry" which doesn't help us at all! We are now stuck at the Colorado Springs airport because their incompetence! (Jennifer was absolutely awful.)

Rented a SUV 12/08/17 to 12/14/17. Returned vehicle 1 day early and will not refund any unused rental time. What a scam. Beware of any of these car rental policy. Don't be a minute late or they charge you another day.

My vehicle was hit by a person driving a Hertz rental SUV on 11/15/2017. Since that time I have had exactly ZERO luck in getting anyone from Hertz or their "Liability Management Company" ESIS to respond to my numerous phone calls about how the damages are to be handled. Research online indicates that this is SOP for them, just ignore it, implement delaying tactics at every turn, and hope it goes away. I guess with such shoddy business practices and lack of any ethical concerns no one should be surprised that the company financials are swirling the drain. I would avoid this "company" like the plague.

I rented a car in Italy. I was afraid to drive the car any longer in the city due to the lack of public safety (insane driving standards) and forgot to refuel in my haste to get off the roads. Hertz charged me over 100.00 in fuel and service charges. The total cost came to 203.00 to use the car for 9 hours and returned with over a half tank of fuel. I know that a service fee is needed to pay for this service yet the cost to use such service is nothing less than extortion. I will never again rent a car from these thieves. I implore you not to use HERTZ!

I hate to have rented the car from them. If it was possible I would give them zero star rating. They are scamming me for $725 LDW [Loss Damage Waiver] charges. I got rear ended last month and so rented the car from Hertz location on Telegraph Rd, Southfield, MI under AAA's rental coverage after a car accident and accepted the LDW for 2 days only. Now when I went to return the car this week, they say LDW was extended because AAA extended the contract. The branch manager is saying that he explained it to me that it will get extended once AAA extends the contract and if I don't want it then I have to go there personally and cancel it but he did not give me all this information.

Made a reservation weeks ahead and prepaid for the rental using my bank card. No problem at all. They charged my card 225.00 for a week use. I arrived in Hawaii and went to pick up the car and they notify me that I have to do a credit check, show two forms of ID and have a Major credit card. I told them I already paid and didn’t want to use my credit card nor do a credit check. They said that’s their policy for debit cards. They canceled my reservation, and kept 100.00 of my payment I paid. I wonder how many people they scam like that. I went to National, right next door, paid their fee and walked out with a nice rental with none of that nonsense above!! HERTZ SUCKS!

I reserved a car rental about four months ago for Dec 23rd. I called today to check on a few things and they told me the pickup location would be closed on that day. They told me my options would be to pick up at the airport but it would cost me $300 extra! Or I could cancel but it would cost me $50 for a cancellation fee! I had to pay a cancellation fee because they allowed me to reserve a rental on a day they are closed! I am thankful I called today and didn't show up from my train and be stuck 8 hours from my family on Christmas! So yes I paid the $50 cancellation fee and will NEVER go through them again, now I booked through a different company for $40 than my original price. Needless to say, they were not willing to help solve a problem they created! Again I am so thankful I called today and didn't show up 11 days from today and scramble for a car rental 2 days before Christmas!

Upon renting our car, a gas option was pitched to me. I never take any of the options. The employee explained that the gas charge was $1.99 per gallon. Texas prices were $2.15-$2.20. You could bring back the car, no matter what the fuel gauge said, and they would top it off at that price. We brought the car back exactly half full. A few days later, a $26.39 charge showed up on my bill. The gas option is YOU HAVE TO BRING THE CAR BACK FULL. If you don't, they will CONVENIENTLY fill your tank for the full amount based upon the number of gallons in the car. For us, luckily it was 13.5 gallons, hence the $26.39 charge vs. $12-$13 that it should have been. Hertz (Bill Utter Ford - Denton, TX) won't budge on this. Unless you are stuck for time or can't pump gas next door to the rental site, never sign up for this option.

So we make a reservation for an "automatic" through Hertz in Savannah, GA. We order the car and the new page says "standard." We go to get it changed and they said it can't be done. They also said that debit cards were not allowed but that the money which was taken out already would be refunded in 7-10 business days so how come the money is still gone? I explain that I am in the United States Army and need a vehicle so the customer rep starts asking if I have a corporate discount!!! The Army isn't a civilian business, we are part of the federal government. After I explain this, she asks two more times!!! What part of FEDERAL GOVERNMENT isn't understood?!

I recently bought a used car from Hertz. Hertz will sell cars from their fleet once they reach a year or two old. While they do have a lot of miles on them, everything under the hood should still be in good condition. They also like to brag about their 121 point inspection for customer satisfaction before purchasing. I've only had my car for 3 days and I've already had to jump start the battery, twice. I haven't accidentally left the lights on (headlights are automatic, don't even have the interior light set to on when the door is open), and I haven't been blasting air the entire time. I've barely even put 50 miles on the car since I've taken it off the lot. 121 point inspection my ass. There's no point in buying a car if it can't even perform its main function, to drive. It's just an overly expensive box at this point.

On Sept 29th I booked with Hertz to rent an Mini-van. My sister has plan a Thanksgiving dinner for our family. My sister suffers from breast cancer, and she wanted to have dinner at her house. Well when I went to get the car on Tues Nov 21st. I was not able to get the Van. In fact they could not even find one. After getting so upset the manager said that he had found one. BUT! I would have to drive 20 miles to get it, and it will cost me more to rent the Van. I was not able to attend my sister's Thanksgiving dinner. All Hertz did was give me gift certificate ($50). The service at the 8021 West Broad St. (In Richmond VA.) is just awful. Picture me driving 20 miles and having to pay more for the van... in which I book 45 days earlier

I called Hertz to have them pick me up for a car rental. I was at the body shop of a local car dealer to get my vehicle repaired. The agent on the phone told me that they now use Uber. He also stated that I would receive a text with the Uber Driver's info. After an hour of waiting I call Hertz again asking about the ride. Another agent tells me that the Uber driver said that I never showed up. I told her I was there but never received a text to let me know what kind of car to look for, and since I am at a dealership there are many cars constantly coming and going. She told me that there is no way for them (Hertz) to have my number to give to Uber. I said, "Yes Hertz does have my phone number."

Got 100% scammed at airport. Refuses to sign rental agreement and manager said, "Take the car, I'm charging you for it". And YES, Hertz tried. Disputed with credit card. Contacted customer service and got a RIDICULOUS generic email response. DO NOT USE THIS COMPANY!

Renter beware! Please save yourself the headaches. This company are crooks with their hidden fees, pay attention to what they say and don’t sign. They ramble about prices and insurance and slide in paperwork for signature... I paid more for rental fees than the actual car rental per day was... Please please please do not use this company!!!

Faulty vehicle while in Northern Ireland. Gave the runaround and promised to have the problem resolved upon return to the US. Jumped through hoop after hoop talking to customer service. We had video evidence of the claimed issues. Hertz representatives still denied the claim. They will try to wear you down before issuing any refunds and dealing with their customers ethically.

I was in CA on business and made a reservation for a rental car a week prior to the trip. Upon arrival at the Hertz rental car in San Diego, CA airport, I gave them my ID, my reservation number and my debit card and they ran my card through the system. Once the card was run through, he said he forgot a step and asked to run my card again, but the card got declined. I checked my bank account and realized that the 1st time he ran the debit card through, it took the $550 out of my account. After 2 hours of waiting at the airport for them to try and fix the problem, I was told they were not able to rent me a car because they weren’t able to get a confirmation number from their system. So, I left there with no offer of a ride to my hotel, $550 was taken out of my account and of course, no car.

Hertz billing set up direct billing confirmation to Geico to be charged but Hertz location still charged me for the rental just so they could charge me late fees. Billing Supervisor was rude and gave me an ultimatum that said I can either take half of the money they weren't supposed to charge or none at all and if I disagree then go to my bank to deny the charge. She kept interrupting me as I was explaining the problem and told me that what was supposed to happen and what did happen are two different things and they cannot refund me my money and charge Geico since it is not really an insurance claim or else Geico would have dealt with it from the beginning. When I asked her what was the email I could send proof too since she was calling me a liar she said they do not have to deal with this issue and I needed to contact my insurance or bank once again.

I made a rental reservation on 9/2/2017 for a pick up on 11/18/2017. 11/15, I received a call from Hertz stating that they would not have my vehicle ready for pick up on 11/18 and that they did not have any 12 passenger vans. No other assistance was offered at that time. After repeated calls to Hertz and being transferred to so call Managers, I still do not have a vehicle to leave town on 11/18. It appears that no one at Hertz can make a decision on how to rectify this situation. I have left numerous messages and no return phone calls.

I paid to rent a vehicle over a month ago on Visa Debit/Credit card, which they IMMEDIATELY took full $208 rental charge. Called 20 minutes before leaving for trip a month later, they cannot accept Visa debit/credit cards even though they had full amount $208.00 OVER A MONTH??? I do not have credit card, so they cancelled my reservation!!! Talked to manager after manager and wanted money released immediately because called Enterprise and had car in 20 minutes. I have gone on trip and already got my deposit back from Enterprise. A week later to the day and the Hertz THIEVES still have not released my money!!! They said I did not ASK to have released... REALLY??? I went to every level for an hour on phone??? Now they say 7 to 10 days??? Illegal!! Contacting lawyer and BBB.

Rent a car from Hertz Car Rental for 3 days! They gave me these 9 pages TINY rental contract in 3"x8" (They use a normal receipt paper. Fit a entire contract into these pages). And when I return the car get billed for the $9.99 per gallon. When I call Hertz customer service "How charge me $9.99 per gallon?" They told me, "EVERYTHING IS IN THE CONTRACT Receipt. Didn't you read it?" So I decided to get a magnify glass, found Pg 3, the entire page is talking about gallon of gasoline compute and RUN SHORT to tell the price? You must be mathematician to understand what they mean? Is deceiving and DESIGN to rip-off consumer! We'll NOT USE HERTZ AGAIN!

ABSOLUTE NIGHTMARE of a situation. Just received a call from Hertz SIX MONTHS after returning a rental car (without damages) claiming we owe them $2,000. We had zero issue returning the rental and we are very honest people that would speak up if anything DID happen during our rental period. Unfortunately for us we can't find our paperwork now after moving. The lovely lady at Hertz corporate told us it would not matter either way... that we stand zero chance in this dispute. Wow, what customer service! That is for backing up your customers and giving us a voice.

I rented a compact car online via Priceline while I was in LA before my flight to Dallas/Ft. Worth Int. airport. My rental car was confirmed before my departure for a specified price. When I arrived in Dallas early in the morning, I was shuttled to the rental center where one worker was operating the counter. I overheard him telling a customer ahead of me that they do not have compact or medium sized cars and that the customer could "upgrade to a Nissan Titan V8 for FREE or they could pay extra specified amount of money per day for a luxury car."

We rented a car from the Savannah Georgia airport on October 28th... We were to return it on November 4th. On November 2nd, we got a call in the morning informing us that our sister in law had just been killed in a car accident on her way to work in LaGrange Georgia... 5 hrs from Hilton Head, South Carolina where we were vacationing. Since the rest of our family lives in Utah we felt we needed to drive down there to comfort and be with my husband's brother. Our connecting flight was going through Atlanta on the 4th, so we called Hertz and asked to change our return location for us. We explained the circumstance of the sudden death and were hoping there would be no problem.

I rented a car and they charged me for insurance even though I told them I did not need it because it was covered by my insurance, when I made them change it, they charged me a smoking fee and I don't even smoke! Lied and said they had pics but when I asked for proof they refunded me my money. But the excess in fees racked up $252.00 in overdraft fees and they refuse to pay them and of course my bank says they have to refund them.

I want to write a review because I believe it's important to point out good customer service. My car broke down an hour and a half away from my home into a 10-hour trip. I had no choice but to Rent-A-Car. I was very upset had to have my car towed and wound up at a Hertz in Drivers Village Syracuse New York. Rich understood my frustration and very considerately set me up with a rental. Upon my return of the rental, Rich's office was moving and I had to go to another Hertz office where I encountered Shondra. This office was extremely busy due to the Overflow of the moving of the Drivers Village office. This office was in the middle of a construction zone.

I reserved a van for a three day trip. Went to pick it up from the Highland location and was told that they'd see me on Monday which was two days after my return date. He never mentioned anything about being able to drop it off after hours or that I'd be charged for two additional days once I returned it. I now have three pending charges. Two for $182 and one for $911. I am highly pissed and somebody better figure it out and give me my money.

I rented a car in Maui for 18 days as part of a package through Expedia. They asked if there was going to be any additional drivers on the rental agreement and I added my wife as a secondary drive in case something happened to me. After we signed all of the paperwork we were told that since we had prepaid through Expedia as part of our travel package that our cost appeared to be covered.

BAIT AND SWITCH! I, like so many others on here were "upgraded" without their knowledge by the shady people working at the Phoenix Skyharbor HERTZ. I reserved (and paid in full) a car VIA Orbitz about a month in advance. The auto was to be a "Jeep Compass or equivalent." When I went to the counter to pick up my car I had to give them my credit card. I was being charged $469. I told the lady behind the counter that I had paid for this rental on Orbitz and it was paid in full. She stated "Oh, this is a deposit, you'll get that back when you return the car." It seemed high to me but I was renting for 7 days after all and I would be getting the money back so I "finger signed" the electronic signature screen. We then proceeded to where one receives their rental car. The car they brought me was nice. It was an Infiniti G something or other, I am not familiar with Infiniti autos.

I rented a car from Hertz through Expedia for my recent trip to Italy. What a terrible experience! I had reserved a car with a GPS, but when I got there, they tried to give me a car with no GPS. When I asked about it, they said I was lying and hadn't requested one. I showed them my Expedia reservation and they said I would have had to call them to get a car with GPS even though I reserved one online. They told me I could get a car with GPS for an additional 19 euros/day. Since I really needed the GPS, I reluctantly consented. They then proceeded to charge extra for the car as well, and they double charged me for the insurance which I had already paid for with Expedia.

Reserved a car in Salt Lake City... As a gold member we went to the counter and we were asked if we would like a Mercedes or a Jaguar. As an upgrade... He never mentioned we would have to pay the additional cost... Have never paid for a upgrade in the ten years I have been using Hertz. Get my bill, and it was four times the price I had paid for... Called Hertz and they said I should have looked at my bill before I left the parking lot...

Gold member for 20+ years. Rent cars 4 times or so per year. Had always preferred Hertz because they provided low mileage cars (under 20k) and my discount through AAA. Rented mid or full size car for one way drive to LAX on 10/17/17. This was my first experience with being told to pick any car from certain rows labeled Gold. To my dismay/disgust all of the cars in the Gold area had 40k+ miles and smelled terrible. Told Gold booth agent this wasn't acceptable and that I needed something less than 20k miles. Was told that the low mileage cars were reserved for the 'high value' Gold customers.

We broke down with a flat tire at 11:15. After 11 phone calls and numerous people, we finally got someone to help us at 3:30. We were taken to the dealership that the car was, only to be told that Hertz refused the tire to be fixed here & had to be taken to a place that fixed tires. This was after constantly transferring us to dealership for service. David, Olga, Eileen just to name a few of the people I spoke to who never knew what I was saying every time I called. Could never find anything on their computer they said, but kept transferring me to dealership.

I currently have a Hertz rental car in Alexandria, VA and saw the PlatePass inside the car at the top right of the windshield- which is not visible from the outside- and had a sheet of paper in the car that stated that if there were any questions to go to www.platepass.com. As the only toll systems listed on the decal were ones in the south and southwest I was stunned to see that the website also includes I-Pass in Illinois and E-ZPass in Ohio and on the east coast (note: I-Pass and E-ZPass transponders have reciprocity between the different states), yet those are not listed on the sticker in the car at all.

I had already paid for my rental car yet when I checked my bank account I was charged for an extra fee which I don't recall asking for. Upon calling I was told there was nothing they can do. DO NOT RENT FROM HERTZ!!!

My husband and I recently rented a car through Hertz as a part of a vacation package. When we arrived the car they had for us was a smart car with no trunk, so they offered to put us in the next size bigger. Once we were back home we received a bill of $400 in up charges. When I spoke with them I was told we were put in a luxury car and that they could not correct the billing.

Very poor service when picking up my rental in Rome. Vehicle not ready, not parked in slot. Office open 15 minutes late at drop off and then Overcharged on bill and no one speaks English clearly. Very disappointed.

Well I was watching the reviews and I noticed I'm not the only one, I rented a car by my car insurance and the same thing the lady who was on the counter offered me a insurance and I asked how much and she said $50 and cover everything (scratches, windshield, etc). I agree to pay but she never told me it will be $50 but per day. I was hurry and never see the contract (was my error) but I think they should be sure that the customer understand that $ amount for the insurance is PER DAY. I hope others read this to not happen the same. I finally have to pay $6000.

Outstanding customer service provided by Siraj. One of the best representative to deal with. Overall, the rental agreement and the gold member points allocation was a really smooth process. Head up IAH Hertz. Way to go.

I rented from Hertz on 8/10 for one day. I was charged $49.60 on my credit card 9/23 for "HERTZ TOLLS-ATS", conveniently on a weekend when ATS/Hertz doesn't take phone calls because they claim to be "closed." When I rented the car, I noted that the transponder was missing from the car. I called the counter agent and reported this. He told me that the previous customer had reported this and that I should not worry about it. I have an audio recording of this conversation.

Hertz Dublin, Ireland: Wish I'd read Hertz blogs before I rented. Do not rent from these clowns. Original quote was 300 pounds for one week; bill upon returning car - over 800 pounds. Unnecessary upgrade to pos VW Jetta with 60,000 km on it. Bill includes 150 pounds for 'miscellaneous'. Car returned 3/4 full tank and billed over 60 pounds for gas. Wrote to them; received BS response. Obviously, will never again use Hertz anywhere.

I was recently in an auto accident. The other party who had hit my car me her insurance was through State Farm. State Farm reserved a rental car for me through Hertz located in Mentor Ohio. When you arrive to the Mentor location it appears to be an abandon building and the inside suggests the same; dirty unkempt office. After I arrived, I was told they were in the process of picking up the car and would be a few minutes. TWO hours later the car arrived. I was already in a panic mode, I had a meeting to attend. Within 10 mins of driving I started to notice debris left in the car left from the previous driver. Within 15 min of driving the low fuel light came on.

I reserved a vehicle on 8/13/17, to be picked up at the OKC Airport around 11 am, for 4 adults and 2 children for $371.50. Two adults were flying in from JAX and the other 2 adults and 2 children were flying in from GRR. We were all supposed to arrive with 20 minutes of each other. The flight from GRR was cancelled, so I didn't pick up the vehicle but rather had my daughter and her family pick it up. They did not get into OKC until around 11 pm that night. Went to pick up the vehicle, it was very busy at the counter, with only one attendant that seemed to be more interested in telling my daughter how beautiful her children were and asking their ages, etc., which was very nice, but they were all exhausted with two small children, and in a strange place late at night.

I had a online reservation for over a week now to pick up a car in Temecula, CA 9/14/2017. Thru AAA I had upgraded to a Chev Impala. Today the lady at the desk was completely incompetent. She took a ridiculous long time in checking the guest out in front of me. When it was my turn. NO, there was no car for me. I showed the confirmation number and finally the unreal process of ONE HOUR AND A HALF I finally got a car. NOT A CHEV IMPALA that I had paid & upgraded to. I am very unhappy with the customer service of Hertz. This is going to be a disaster in trying to make my flight connection.

Don't rent from Hertz at the Sugar Land TX Airport. They lie about everything there and make you believe that your only option is to accept that rate or you will be stuck without a car. I lost my car in Hurricane Harvey and they were price gouging me and adding their own insurance without asking me. The rate was close to $50 for a full size car and they claim it was an insurance rate (which is a lie). They charged me an additional day of rental because they never told me that insurance rentals were calendar days and not time of rental. As a matter of fact they told me at the time of the rental that they don't do insurance rentals there and if I were to do that somewhere else there is a month wait list.

After complaining about a Hertz car rental and dealing with their customer relations I was advised that I was entitled to a refund... To date even after providing my details for the refund I am disappointed to say no refund has ever been issued... So sad... Hertz you should be ashamed of yourselves and your customer service or rather lack thereof... You've shown your true colours as nothing more than a money stealing greedy corporation that have no self respect or customer appreciation... The CEO or any Hertz manager seeing this should be ashamed of themselves as the result is entirely at their hands and no one else... Your company is obviously very poor and should be avoided at all costs.

So, I rented a vehicle from Hertz through Priceline and the problem start with the service they provide. I returned the car on time and with full tank, since I chose to fill myself and handed over the keys to the guy at the parking. And after 2 days, I get charged for $184 as refueling charges. Fortunately, I had a receipt from gas station (Sam's Club in this case) and emailed to Hertz @ verify@hertz.com, which I was told that would be taken care of. So far, no response.

We rented a car in Boston, MA. We were embarrassed to see the car that they had available for us because of all the scratches and the condition the car was in. When we told the agent in the parking lot about all the damage she said they were "very aware of the damages". We asked the second agent as you leave the rental parking lot. She said the very same thing... "We are very aware of the damages to this car." We made a HUGE mistake in not taking photos (lesson learned). When we returned it to the same location, again, we got the same sentence... "Yes, we know about the damages to this car." Then a couple months later, we receive a bill for extensive damages and repair bill for this rental car (which we did not do!!!).

I have used Hertz a number of times and have never had a problem with them, however my last rental (August 2017) was a different story. I ordered a car online and took out insurance with the vehicle, (all online) everything was fine until I discovered that Hertz had taken over £150 from my credit card after I had returned the car. When I queried this they told me it was because I had taken out a super damage waiver at the counter with the fella that looked after me. I informed them that I done no such thing because I had taken out insurance when I reserved the car online.

Hertz is the most absolutely worst company. We were gold members and gave us a car that we did not rent and didn't use. So we had to pay more. Ok no problem did it. Then I left my pocket book in the car when we dropped it off and nobody, even corporate, will help me get it back. It is unbelievable how hands off they are for all their customers. 50 and more phone calls so far in a 12 hour period and 3 applications to the lost and found and no one will respond. So it seems to me that they have taken my stuff and will not give it back. They told me there is nothing they can do if no one answers the phone at JFK. I'm out of luck. Thanks for your help Hertz. You are only #1 for being the worst.

Rented a vehicle with Hertz in Athens Greece, returned the vehicle with absolutely no chance of getting my deposit back! I even went back 2x and was given the runaround stating that it could take up to 10 days to process. Guess what. It's been almost 2 weeks. The vehicle was returned in the same condition with pics to prove it. Every car rental I've been to refunds our money on site or within 48 hrs. They seem to prey on travelers with time constraints knowing it's not gonna get anywhere! STAY AWAY! Oh by the way I ordered the full coverage online and paid it at a premium but still was charged on top of the online package for the coverage, these are straight out crooks!!!! NEVER AGAIN!!! BEWARE PEOPLE!

I rented a car from Hertz on Aug. 7 for 8 days. The car was returned in mint condition, and the return was accepted by the agency. Nearly three weeks later, my authorization payment has not been returned. Calls to Hertz are simply blown off: "It may take several weeks to return your payment." No explanation provided. I strongly advise all consumers to beware of this company.

I had tried another company first which I had used before but they were way out of line in price this time and Hertz was reasonable and friendly and had my deposit back right away before I got home from their office.

On August 19 I rented car from Hertz. Everything went smoothly at the counter. Was told "You have a full tank." No further information was provided about gas. On August 28 upon returning the vehicle it was not completely full. As I was finalizing the return I was told I would be charge $71.00 for gas. I was shocked, speechless. I told the employee at the rental place "How can you charge $71 in gas? That's a ripoff." "Oh that's not my policy but corporate."

I rented a car from Hertz at the Denver International Airport on 8/18/17. On 8/20 it started to smoke and bubble under the hood and became inoperable in Rocky Mountain National Park which is 1 1/2 h from Denver. I called Hertz and the person told me initially that a tow truck could not come into the park and I had to drive the car back out of the park. This was not true, since the park ranger told me tow trucks come in all the time. Once I convinced Hertz of this, they sent a tow, but told me that I would have to go all the way back to Denver to exchange the car and then drive back to Estes Park!

This July I wanted to rent a car from Hertz as I used them before in November 2016 and it was alright. I wanted to pay with the same card as previously. My flight was delayed and when I came to the counter I was told that they don't take my card and as the service wasn't prepaid, there's no need of cancellation and I will not be charged. I went for Sixt and rented a car without any problem. What a surprise it was, when on 14th of July 2017 I received a message from my bank account that I've been charged for 65 euros by Hertz.

For our trip to San Francisco, I booked a Hertz car via Priceline for period June 15th to June 20th 2017 for $255.27 (rental $178.94 plus tax $76.33) which I thought was very reasonable. On returning the car at SFO airport, I was told the receipt will be emailed. I later found out that Hertz had charged an additional $255.86 to my credit card for services I did not request (additional insurance...etc.). I called the Hertz's escalations department to review the charge and was met with a very aggressive, unfriendly representative (#**) who point blank told me there will be no reimbursement and I should have read the contract on signing.

My husband and myself had to attend a family funeral, we hired a car from Hertz and paid for all the extra insurance and roadside assistance, we hit a kangaroo 1500 km away from home, smashing a headlight, blinker and causing fluid to leak out of radiator, we called for roadside assistance but was told to drive to the Ford dealership in Leeton NSW, upon inspection they advised that we should drive the 1500km in an unroadworthy car which is against Australian road laws (lights not working) and over heating car, we were forced to sleep in the car for two nights as we couldn't travel at adequate speed to make in one day as the car was over heating.

I rented a car from Hertz when my vehicle was damaged in a wreck. Hertz manager told me he was writing a second contract and he need to deduct 59.00 which he did. A few days he took out 369.00 dollars without telling me. I called him and he admitted it he said, no he did not tell me. I should have known. Yes, really when my insurance was paying. He tried to make excuses. The issue is I was not informed. Great business.

My daughter and 20 month old granddaughter flew into Columbus, GA. I had them set up for a rental through Hertz. Being that I am a Gold Plus Rewards member (doesn't mean diddly!), and we are both USAA members, she is also a military dependent. My daughter gets to the airport, her pre-paid rental was still in a pending status, she would be charged that amount (again) plus $200 deposit. Requiring over $500 available on her credit card. To use her debit card, her credit score wasn't high enough. Thus leaving my child and granddaughter stranded at a tiny airport nearly 3,000 miles from home. ??? Hertz and your Gold Rewards. Neither I, nor any family member I know will ever rent from you again. Thank you Enterprise for kindness and generosity. Enterprise customers for life!!!

I rented this Ford through my Toyota dealer in Malvern, PA while my car was being serviced. They did not go over the dings and scratches nor do they show me how to drive it. When I left my sun visor in the car upon its return I was unable to get it back. They never returned any of my phone calls. Horrid service.

When a client backed into my car, her insurance forced me to use Hertz for my rental. I don't have a complaint with the car, it was fine. The problem was lack of organization/apathy towards the job at the service center. First of all, I live 35 minutes away from the closest Hertz service center. This required a special trip, early in the morning, with my husband taking a side trip on his way to work. I was told that a courtesy car could pick me up... I wasn't going to depend on that. I was the first in the door. Great! I thought! I'll be in and out in no time. WRONG. The staff seemed very disorganized and not all that happy to be doing their jobs. In addition, the computers were locked up and the printers weren't working.

Booked car via Expedia for the price $418 to be picked up in Frankfurt Ger. Ended up paying over $1000. How is this possible? First of all only Hertz had huge line at the counter, I guess many other people were scammed also not just me. After hour of waiting person at the counter told me that I have to have insurance. I told him that I opted out while booking this car. Then he pulled out laminated paper with highlighted small print stating that I have to have personal letter from Visa or Am Ex promising to pay damages. My response that "It is standard Visa and Am Ex policy to cover damages" haven't done any good. He responded "Are you taking car or not, I have many people waiting". I took it and my bill was over $1000. Rip off.

We reserved that class L SUV about three months ago because we needed a bigger car for our baggage.