Hertz Reviews

I arrived at SFO presented my certificates at was told "there is no record of these on the agreement." When I protested that I had indeed called and applied the ###s to the agreement and this was A HERTZ issue the young man at the counter said he would fix the issue. Over an hour later with many trips to his supervisor he said my issue was fixed and I went on my way.

Ten days later I returned the car and was handed a bill for the entire amount. Not only was my $600 not applied, they charged me $90.70 fuel charge. I clearly told them I would fill the tank as I did before returning the car. So I'm out $600 in AMEX certificates 60,000 Amex points, $37 to fill the car And $70.90 for a refuel charge.

I called Hertz customer service the next day. The woman was very helpful. She said that she could CLEARLY see the certificates were added to the rental agreement the day the reservation was made as I stated. She said she would transfer me to billing to credit me the $600. She also gave me the email to send in my fuel receipt to get my $70.90 refunded. All seems good! Right? Wrong.

When transferred to billing I was told they had no idea what customer service was looking at. There was no record anywhere of any AMEX certificates. I called customer service again. Again a different rep told me the ###s were there on the original rental agreement... Again I was transferred to billing where they told me the ###s did not exist anywhere and they had no idea what customer service was looking at... They said they would contact SFO and see if they had indeed collected my AMEX certificates and get back to me within 24 hours by email.

That was 72 hours ago, I have heard nothing even after filling out an online complaint. Add to that the fact that after emailing a copy my my gas receipt I have received no credit for my $70.90 fuel charge... What the hell is going on at HERTZ??? One department can't get the same information another can get!!! I'm going to call them one more time today then protest the charge through AMEX. I will then cancel my Gold status with them as I feel a TIN status with any other rental card company is worth more.

Forty dollars later and we arrive at Hertz at DFW, no lines at all. Went right to the counter and we're waited on right away. Rachid was the man waiting on us and immediately Rachid informs me that I need a bigger vehicle and should upgrade, I told him no it was fine. Again he asks me to upgrade, I say no, then he proceeds to try to hard sell me on the importance of getting additional insurance. Not wanting to take no for an answer he continues with his sales tactics. I finally got firm and said "No we don't need that." We had already paid 305 dollars through Hotwire for this vehicle on my debit card however my husband was going to be the driver so they then needed a major credit card in his name which they then apparently put a 200 dollar hold amount on. We finally got paperwork finished and got a Ford Escape, basic SUV, didn't drive great but ok.

We then drove 4 hrs to San Angelo TX, car did fine for the first 5 days of our trip. On the day we were about drive back to Dallas my daughter and myself were on our way out of San Angelo with my newborn granddaughter and 5 yr old grandson when we got an engine failure light and car would barely drive. I was able to drive vehicle off of a busy intersection and get it parked before it died. I then proceeded to call Hertz who directed me to Hertz Roadside assistance. It was 95 degrees out at this point. I was informed it would be 1.5 to 2 hrs before any could arrive to assist us. I explained that we were 2 women with a newborn and a 5 yr old in 95 degree heat and couldn't wait that long. She informed me that was the best you could do.

My husband and my daughter's husband had already left San Angelo with a U-Haul on their way to CO so we had no one else to call for help. Hertz Roadside assistance operator also informs me that in order to get another vehicle we will have to accompany the tow truck driver to Midland Tx which is 250 miles in the opposite direction of Dallas. I said we cannot do that, she says "Well that is the nearest Hertz facility to you." Our breakdown occurred at 13:17 and at 14:47 a tow truck driver arrives to take the car and supposedly us to Midland, TX. Well of course he is unable to take all of us to Midland as he only has a front seat. I guess Hertz wanted me to leave my daughter with a newborn and a 5 yr old with 2 cars seats and 2 suitcases by the side of the road while I drive 250 miles to go get another vehicle? Outrageous.

In the hour and a half that we waited for the tow truck I have a documented 6 calls to Hertz customer service who kept informing me that they could not assist me that I needed to speak with the Hertz at DFW where I rented vehicle. They gave me that number or at times connected me directly but every time I was sent to a full mailbox or it was sent back to the main Hertz number where they were unable to assist me. I told the Hertz company I could not abandon my daughter. I would rent a car from another agency. I then called a cab and we were taken to Avis who bent over backwards to assist us; so now I am out a 45 dollar cab ride and 144 dollar rental car to get us to the airport in Dallas.

It has been 2 days and I have yet to get a hold of anyone at Hertz to get a refund or assurance that I won't be charged tow fees etc. I called Hotwire and they too attempted to reach Hertz at DFW and they too could not reach anyone and gave up after 27 minutes. I cannot even explain the stress this entire episode created for myself and my entire family and Hertz has done nothing whatsoever to assist me or even to speak to me regarding this experience.

To add insult to injury the area manager at the City Line location was extremely rude and unsympathetic stating, "I don't know what to tell you!" This appears to be an inside job considering the fact that I had legally and authorized a car rental to escort my daughter to her junior prom from Hertz Car Rental a week and half prior to the first illegal car being rented. Furthermore, under normal circumstances to rent a car the renter must provide their driver's license and credit card that match. Therefore, I believe that the employees at Hertz bypassed the standard car rental protocols to allow some person(s) to illegally rent multiple cars in my name. Now tell me this is not an inside job!!!

I was told that the situation would be investigated on 8/19/16 and now I find out today that another car was illegally rented and a red-light ticket was issued in my name. Why wouldn't the company conduct a streamline investigation to ensure that there were no other vehicles illegally rented in my name. I have made several calls, sent an email to the fraud department, multiple visits to the police station and now I have to worry about my credit. More importantly, my personal information is out and I am afraid for me and my family. Hertz failed to adhere to the proper procedures for allowing customers to rent cars. Do NOT rent from Hertz Car Rental or your personal information maybe intentionally compromised!!

After being reassured that the 24 hour location at San Francisco airport would be available to exchange the car, I get a call from the tow company (outsourced) saying that there is NEVER anyone there at night to accept cars. So Hertz outright lied, not caring that I was already stranded, and they would have stranded me over an hour away at SFO with no assistance, and they would have charged me for the pleasure. Long story short, the keys were found by some very helpful police officers, the useless tow was cancelled and I made it home.

My headache with Hertz kicks off again when I try to return the car. They attempted to charge me over $300.00 for the tow (never happened) and car key (found, handed back the original). They also attempted to charge me for a smell of smoke in the car (unfounded, I do not smoke at all). They made me call the corporate office to get the charges taken off, who then had to call the nasty manager to tell HIM to take the charges off. The issue should have been settled there, however, I still received a $300.00 credit card bill from Hertz. Now I not only do I have to deal with Hertz customer service, but also my credit card company to get the charges dismissed. Run away from this company as fast as you can. They are nothing but scam artists, liars and thieves.

The problem lays in that its been a month and no one remembers anything of course its going to make it even that more difficult to get accurate information from the employees. Next she stated that she conducted an investigation and that in fact I smoked in the car. Not only is my integrity being question, but I don't smoke! I had that car for from 07/16/2016-07/18/0216 (Contract#) and the reason I went in to get a rental was because I had my daughter that weekend and my car was in the shop due to getting hit from behind. It's pretty ridiculous to say that people would be allowed to smoke in a car that isn't mine much less around my daughter!

Furthermore, I rented a car a week in a half prior to that rental from 07/08/2016-07/11/2016 (Contract#). It's a little odd that I had that rental longer and there were no issues with it. If I were a smoker, or around people who smoked it would have been obvious in that vehicle. No issues there. The whole reason I went back to Hertz that same month was because there were no issues until this last rental. If I would have violated the rental agreement by smoking or allowing someone to smoke in the vehicle I would have owned up to the charges. However, that is not how I was raised, and being a U.S. Veteran lying is not how we conduct ourselves.

Then after that the whole reservation had been canceled completely now. Why? If I live in Ny why would I request a car in California unless that's where I am going which I'm not? This is very upsetting to me cause it's the day before I leave. The same thing happened last year with the same company. The only difference was that the company closed the location where I was supposed to pick up my car. That location was closed down and they couldn't even send me a courtesy call or email regarding that location being closed down.

They were unable to assist me with another car so again another failed attempt with hertz the day before my vacation. I will never call,use or refer anyone to this car rental company. I did then and I am going to do now contact my insurance company USAA. It was their recommendation and referral that I use them now I have to place another complaint about hertz and once again budget car rental came through for me last minute same as last year.

They were patronizing and condescending and showed absolutely no interest whatsoever in helping us. This was in direct contrast to their original sales pitch during which they told us that having a broker would help us avoid problems as they would intervene on our behalf if we had any issues. We are in the process of hiring an attorney and intend to take them to court. The name of the company should be changed to Bait & Switch. At least then people would know what they were getting.

I made a reservation for 10 days using my company's discount code just like AMEX told me to do. When I called Hertz to have them apply the rental certificates against the reservation the Customer Service rep told me that I had to use a special discount code, not my company discount code, which increased the amount I would have to pay by over 36% which then exceeded the value of the rental certificates by $172. Hertz kept telling me that this information about not applying the certificates to discounted codes is part of their agreement. However, the only way to see this agreement is to complete the rental process and then they let you see this supposed agreement they kept referencing.

After spending close to 4 hours on the phone without the slightest desire by Hertz to make this situation right, I terminated the call. I called American Express and spent a few moments explaining what happened with Hertz. The AMEX rep was fantastic. She looked at the certificates and agreed with my interpretation of the certificate offer and came up with a means to make this right for me. What I didn't realize was that something as simple as having Hertz arrange for me to prepay my rental so AMEX could credit my account for the value of the rental in lieu of using the certificates would become another nightmare.

Hertz would not allow me to prepay my reservation because the reservation system did not allow prepaid options with my discount code. They had no way to work around the situation even though I wanted to give them my funds prior to the rental. The Prepay CS Rep's offered solution was to reserve under one of their plans that offered prepayments which meant paying Hertz 35% more than my company's negotiated rate.

To add insult to injury the Customer Service Rep in their Prepay department laughed at me when I told him that Hertz was not demonstrating good customer service even when the customer was offering to do something that would benefit Hertz. He stated in a very demeaning manner that Hertz had rules and he was not allowed to make changes to those rules for anyone especially someone wanting to take value away from Hertz. Again he completed his conversation by loudly laughing at his insult that was directed toward me.

I'm not only angered by their attitude but also insulted by the way I was spoken to and treated on both calls I made to Hertz. American Express tried to make this right but their so called partner put up roadblocks at every turn. I will not utilize Hertz for a personal rental again and will inform my company of the way I was treated by Hertz.

After cancelling the remainder of our trip and cancelling our hotel reservation at our destination and waiting two hours without the promised call, we again called them. We then learned from the person on the phone for our initial call had not in fact done anything and that no tow truck was en route. The second person then said the matter had been resolved and that a tow truck would arrive within 60 minutes. Didn't happen, and after 90 minutes we again called them and were told that the truck would now arrive in another 90 minutes.

At this point we were not confident that there was in fact any recovery vehicle on its way so asked to speak to a supervisor who in turn initially refused to speak with us. We asked pointedly if this was the case that she was refusing to talk to us and got some story about how busy she was. Eventually she did call us back and again said that someone would arrive to retrieve both us and the vehicle and take us back to Minneapolis.

As of now we have been waiting over 4 hours and have no confidence that there is a vehicle on its way and that at the point when every business in this small village closes that we will not be left standing on the street with nowhere to go except to sit in the inoperable rental car and wait. Eventually, we will have to come up with a plan b, abandon the vehicle and pay some citizen some huge fee to drive us the 3 hours to Minneapolis to catch our flight. There is simply no excuse for service this bad and we have no doubt that should we be forced to abandon the vehicle that Hertz will somehow try to claim that we failed to return it and report it stolen. It is inconceivable to me how they stay in business.

How can Hertz seriously charge for Location Fee of $46.18, a Registration Recovery Fee of $13.00, an Administration Fee of $4.93 and a Credit Surcharge Fee of $3.38. On top of that you charged us $16.53 for fuel, when we have already refueled the car prior to return. An Absolute rort. It is our intention to submit your invoice cost together with your publicly available hire rate to Social Media for their take on your charges.

The advertised cost (via Virgin) was $38.95/day. We decided to go with full insurance for the vehicle, the cost being $58.18 for the two days, which we accepted. This totaled a cost of $68.04/day plus GST. Your Invoice cost to our Credit Card totaled $104.21 per day plus GST. After requesting a copy of your invoice not provided at return, however charged for prior to our request for the invoice, we noted the following hidden charges in the invoice:

Fuel and Service - $16.53. We advised the Hertz Attendant at the drop off, the car was fully refueled and we did have a receipt, however it was not with the driver at the time. The Attendant checked the fuel gauge and advised all was okay. We traveled a total of 63kms for the two day hire, our receipt indicates we refueled the vehicle with 10.57litres of ULP, a total usage of 5.96Klms per litre, (not really an economical trip, maybe the fill at collection was not a full tank). We question your fuel charge of $16.53, this is a total outrage of gouging!

Location Fee - $46.18. This fee is supposedly for the luxury of picking up our rental vehicle at the Airport. After landing, we had to leave the terminal building and walk with our luggage outside the terminal building to the Hertz Counter which was located in the central car park, quite a distance. Question: Where is the luxury in collecting the car under these circumstances, another rort!

Vehicle Rego Recovery - $13.00, I.e. $6.50/day. We were astounded that we are required to pay for the Vehicle Registration, a nice little earner for Hertz, considering the total for a year would be $2,372.50. Admin Recovery - $4.93 being 3.5% on Fuel, Hire, Insurance, Admin and Invoice charge. In our opinion, this is profit on profit already earned with your costs!

Credit Card Surcharge - $3.43. We had no choice but to use our Credit Card, we asked the Hertz Representative if we were able to use a EFTPOS card for payment, the response, was no our system only accepts Credit Cards or Debit Cards, and Debit Cards also charge a fee of 1.5%. If the car was hired for 365 days of the year, Hertz would receive the following income based on our two day hire costs for a Toyota Corolla:

Rental per Day at $38.95 - $14,216.75. Car Registration at $6.50/day $2,372.50. Insurance @ $29.09/day $10,617.85. Fuel and Service @$8.27/day $ 3,018.55. Location Fee @ $23.09/day $ 8,427.85. Admin Recovery @ $2.46/day $ 897.90. Credit Car Surcharge @ 1.5% @ $1.72/Day $ 627.80. Total Recovery for Hertz is $40,179.20. Not a bad annual return for a $20K Toyota Corolla. Obviously, Hertz must not be able to negotiate a suitable insurance rate, $10.6K per annum buys a lot of insurance. I sincerely hope that the Social Media advise the public that anybody anticipating hiring a car, should request a detailed summary of hidden costs applicable to the hire. The current system is totally unacceptable and misleading!

The next day I returned the car at 9pm as they open at 9 in the weekend. So my total amount should be $267+107. He charged me under age fee twice and the rate of the tax was 19.675%. When I checked my bank statement I saw I was charged $541 and another $104 pending. So I went to the location to discuss the matter but the guy in the front desk was very ignorant and rude. He said he doesn't have access to anything and he cannot help me. Then he gave me a number to call the main company. I called the account department and they was also unable to help me. Then I had to call my credit card company and dispute the charge. My experience was horrible. And I am sure I would not go back to them anymore.

I tried to resolve this issue at the beginning of my stay. I spent over three hours on the phone trying to get through to someone that could actually do something. The time on the phone is in addition to the time I took out of my vacation to go to a local branch - the representative there did his best but he's not authorized to do anything (i.e.: issue a refund for the GPS I didn't get) because I didn't rent the car from him. Basically, he was kind but couldn't do anything to help. I finally spoke with an agent over the phone that ASSURED me that I would receive a callback within ten minutes - that was six days ago. If this Is the experience of a Gold Card Member, I'd hate to see what a regular customer experiences. Needless to say, my friends and I will never use this company again.

When we arrived at the Marriott Hotel location there was only one staff person at the desk. As well as, a line up of 2 other people. So we waited another 30 minutes, putting us further behind for starting out driving that day. Suffice to say, it was a frustrating affair. The only saving grace was that the only staff person at the Marriott Hotel was being as efficient as she could be, which we appreciated. As well, once we were helped, she waived our second drivers licence fee as a compensation for the location confusion and wait endured.

Overall our experience with Hertz was mixed but in the end we had no further problems and enjoyed our vehicle. We would recommend Hertz but with a grain of salt, as make sure the location you booked the car for is indeed open (by calling again to confirm after making the booking) and be prepared for a wait, as they may be low on staff. - Bonnie & Matthew from Vancouver, Canada.

If a more accurate time frame was given to me I could have tried to figure something else out, but I was led to believe I wouldn't be stuck long. Things happen, I understand, but Hertz representatives were zero help during this whole process. Often times making guesses where they thought nearby Hertz locations were, and they weren't even sure what the closest one was. They suggested places far way that would be too dangerous to drive on a small spare tire. I was forced to stay at a local hotel for the night, incurring that additional cost, and waiting for assistance the next day.

On Tuesday morning, I called over five separate Hertz businesses close to my location, and each told me they had no cars to trade me (if they even answered the phone). They told me to drive to an airport where I'd have a better luck. When I called, even those airports didn't have cars into later in the day and they could be dangerous on a spare tire. It would lengthen my overall journey, which I could not extend my travel time anymore because of something I learned speaking to one Hertz representative (thank you to the one rep who was actually helpful). He informed me that he might have a car around 1 p.m. but that I would still be held to the original return time on the contract, or be charged for another full day. I did not feel that would be sufficient time to drive to Syracuse if I waited until 1 p.m. or if I drove in the opposite of my final destination towards the nearest airport (which wasn't that close).

I had no choice but to purchase a tire from a local shop to continue my journey. I would rather incur the cost of a tire than being charged double for extending my rental even though it was Hertz that was preventing me from proceeding on my trip. I wouldn't be so upset if the customer service wasn't so horrible and made everything beyond difficult. I understand a flat tire sometimes happens, but basically being told that I had to deliver this car by a certain time frame while giving me no options, is simply not right. They couldn't even extend the contract to give me some breathing room! They knew I was stuck and yet expected me to still travel.

I will never rent from Hertz again (aside from this horrible experience it's also way more expensive than other rental car companies. I rented a car for a week before from another company and it cost only another $100 than this rental which was for just one day! I have told everyone I know to avoid Hertz and I suggest you do the same!

Geico called back while I was at work and wanted a complete repeat of what I spent 45 minutes telling the representative the night before. I was told by this representative it could be 6-8 weeks to get temporary transportation. Perhaps Hertz is out of cars? It's now close to a month since my son was almost taken out. The parties Hertz, Geico and the rental red light runner are poor examples of our world community.

When we picked a car in the airport we asked *specifically* at the counter that we DON'T need any additional insurances or services and so on. We were happy with the basic franchise for a car provided. The person at the counter at Genova Airport spoke mostly Italian. I had an impression she didn't get anything of what we are talking about. But I tried to stress that we want only services that were ordered online!!! The person confirmed that in the case if we provide the fuel we'll pay 71 GBP (which was mentioned in the email confirmation) when the car is returned.

While returning it I asked again how much we are going to be charged. And the Hertz employee who got the car back said he was not sure as it is done automatically. However according to the bill we received on 20 of July 2016 we were charged 156 GBP which is much more than we have in the email confirming the reservation.

This is a very disappointing experience. It's not even poor customers service. It's just some kind of cheating. I used to take cars from a few other companies. And there were also a lot of positions with the different additional services. But when booked and paid online nothing extra appeared in the bill at the pick up/drop off points.

I would expect that if you book everything online in advance and even pay basically most of the amount you won't be charged extra especially if you mention it. The support service refused to do anything about the situation. They just said "according to our records it was added to the list of the services - sorry, deal with it." They didn't take into account the email confirmation they have sent us before! Amazing! Just don't use Hertz ever! It's better to pay more on things you want than on those you don't even know about! Now convincing my friends who are planning the vacation to use some other rental company. Hertz service is unacceptable.

Well the next day when I filled the gas tank, I could not get the gas cap to tighten. It was completely stripped. I was eventually able to get it to stay on but it definitely was not tightened properly. Then the car did not want to start. Took several attempts of stuttering before it would start. Called the 24 hours assistance number again and told them the new develop. They reiterated that I could either drive four hours to get a new car, but mentioned they would not reserve one for me. So I was supposed to drive all the way there and hope they had a car. I said that was unacceptable and explained again that I thought it to be the gas cap. They said I could either go buy a new gas cap for the car and put it on, or just drive it as is and again, hope for the best. They refused to have service come out to us and put a new gas cap on. They refused to get us a new car at a closer location. They refused to do anything but essentially say "Figure it out for yourselves."

I'm sorry but why can you not reserve a new car for someone? Why say "It's first come first serve", but then when I point that out you contradict yourself and say "Well it's not first come first serve"? These people are ridiculous. Long story short, never rent with Hertz. Ever. They expect you to fix their cars for them and don't care that you are driving a car that clearly seems to need serviced. When we returned it and told the worker what was wrong with it, she didn't even make a note of it. They'll probably rent that out to someone else without ever fixing the gas cap or checking why engine light is on.

I put these questions to Hertz who twice referred me to PlatePass without any further statement. An email telling Hertz that they must have given the wrong rental agreement number to PlatePass remained unanswered (as it is common with Hertz). In my Opinion the scam works like this: PlatePass gets the license plates by camera and sends this information (together with an invoice?) to Hertz. The people there then seem to connect these invoices to one of their rental agreement numbers hoping that the person then involved will rather pay the amount shying away from the intensive customer-non-care executed by Hertz.

I do not want to comment on the charges Platepass enters into its invoices, but the real scam is not with them but with Hertz. By the way, while being in Florida I found a charge by SunPass on my credit card account – correct and with a reasonable surcharge for handling. This also shows that Hertz and Platepass seem to be on a criminal spree...

Upon returning the vehicle I gave her my information. She said she couldn't verify or find it in the computer system. I then gave her my reservation information from the paper I received when I picked the car up. She had checked me in under a different name which was a male and when I first rented the car I gave her my drivers license to pull up information. She told me at least 4 times I was lying and it was me, which was very unprofessional. I then told her "maam I didn't give you that name because I don't know who that is." I then proceed to ask her if she would like me to call the insurance Company, still trying to be respectful when she was totally disrespectful.

She then responded "no" and said "here's your receipt," never clarifying that I wasn't the guy in the system. I then ask her "if you set up the information incorrectly would it go back on my credit card." She said "check your receipt. It would be on there", never addressing any of the issue regarding my reservation, also if I would have been stop by the police or anything it wasn't registered in my name. The paperwork I sign had my name on it. I tried showing her. She wouldn't acknowledge her mistake and on top of that other customers were inside as she was being very rude.

Long story short I went to my car and called state farm and he call a Hertz representative on the other line who apologize and said it was a mistake on Hertz end. She also said thanks to the state farm agent a lot because payment would not have been processed because of the mistake on their end. Even though I may have save her job or possibly a write up this lady seen me on my phone outside turn her head and never apologize for her simple mistake that she made. WOW it took many prayers not to respond with ignorance, but it was the most horrible experience. And by the way she also said when I told her she was very rude and I probably wouldn't rent here anymore. She said "bye and good. Don't." along with her friend **. May God bless them both anyway.

So, we finally completed the interaction at the kiosk, and the Hertz kiosk employee tells us to go to 'space 68' to pick up the car. When we got upstairs to the level where cars are parked, we realized that there are so many cars and alphabet system is used, meaning that each number needs a letter before it. We had no idea what letter to go to find our car, and there is no one around to ask. We will go out of our way not to use Hertz cars in the future.

Yesterday I returned a car to Frankfurt airport and the agent there claimed I damaged the car when he found a 1/2 cm. scratch on the door, which was probably there when I rented it because it is imperceptible. The cost for this now? 280€! Also, the CD player is broken and wouldn't eject my CD: should I sue Hertz in small claims court for $500 for the theft of my property? That would be just as ridiculous as 280 euros for a 1/2 cm scratch that was already on the car. A real rip off company!

Hertz partners with a company which handles such troublesome matters. And both companies share a single interest -- don't get Hertz stuck with the ticket and get paid for their administrative time in getting rid of the problem. Do they can if you can get the ticket off your record? No, they provide incomprehensible instructions and no violation number. You need that violation number or you can't pay the ticket. Nor was the agency which issued the ticket much help -- their computer had a glitch which created duplicate tickets and doubled the fine (which they reassured me, only rarely occurs!) Thus, my many hours on the phone while receiving anxious e-mails from Hans in Sweden. I recommend that you find another car rental company that has something for a heart other than a dollar sign.

This is ridiculous. I will be reporting this to the BBB. I shouldn't have to take the time to send all this information into you guys. I should be reimbursed for the entire cost of the rental for having to jump through these hoops because of your employees not paying attention! Nothing on the detail receipt is correct so it shows you guys are not even paying attention to what you are charging people. I will be submitting a report to BBB about the Aiken SC location on York St., the location at Findlay Quality Collision in Findlay Ohio and to Corporate office. The manager at the Location in Findlay says this happens all the time, this is some sort of scam to see what Hertz can get away with.

I was told that my insurance company advised that my car would be ready on June 28th which is why they gave me the vehicle they did, HOWEVER there is no set time on repairs and even if that was the case wouldn't you reach out to the customer to advise that the tag is about to expire? I have received the worst customer service from this company. The location that I got my rental from was very unprofessional. I am not seeking legal services for the money I have lost and everything that I have had to endure due to Hertz and their disgusting customer service.

The next day I spoke to Danielle, the Hertz airport manager in Bakersfield. She said the employee had not checked my reservation. Danielle also said the employee told her she saw travelers at the baggage carousel but no one came to the Hertz counter, so she clocked out at 9 pm! I have spoken to Chris, the area manager. He refuses to reimburse me for my $84 hotel bill. The employee at the counter should have: 1) Read the reservation 2) Waited until the baggage carousel was empty and travelers had left. By 9:12, when I got off the phone to Hertz customer service, the baggage claim area had emptied out. Hertz needs to do the fair thing and reimburse me. I have written to Hertz Customer Relations 2 times. I receive a boiler-plate response stating they will respond but they never have. I shuttle cars for Hertz but it has absolutely nothing to do with this complaint. If anything, one would think they would be more inclined to the the fair thing.

I left angry and my wife missed work because we had no car. I will never recommend Hertz or use them again. Very disorganized. The lady at the particular store I went to was very rude and lazy. Well I guess her being about 300 pounds doesn't help but that's besides the point. I also had to wait for her to come out the back office for 15 min before she even asked if I needed help. No sign saying "be back in 15 min" or nothing. Just leaves desk empty while customers are wondering where's the employee. They need to get rid of these horrible employees who are giving Hertz a bad name.

The next morning (July 5th) I called customer service. After a long wait I was connected with someone who told me that my rental was not closed after all and they couldn't help me because it wasn't closed. I asked what we could do to fix it and get it closed and they said nothing, that we just had to wait for the rental office to do it. I tried calling the rental office but they do not answer their phone and there was no voicemail. The next day (July 6th) I called customer service again. Again after a very long wait I was connected with someone who told me that there was nothing they could do because my rental still wasn't closed. They couldn't even see my rental acct until it was closed. I asked this person if we could just call the rental office and was told that the offices at airports don't answer phones. The service person did not seem interested in resolving what was obviously a problem.

After I got off the phone, I was concerned that three was an issue so I also sent an email to customer service through their website. I received an auto reply but never a response. On July 8th, I called customer service again. I spoke with someone who told me again that there was nothing they could do until the rental office closed the rental but that I couldn't call the rental office. At this point I was very frustrated at the seeming lack of ability to solve what seemed to be a very small problem. He did tell me that he would send a message to the rental office manager. I sent another email message through the customer support portal on the website that day. I received and auto reply but again no help.

Then yesterday (July 11th) I got a voicemail from their car loss department telling me that my rental had not been returned and it was urgent I call them! This was INCREDIBLY stressful and worrying. I called back immediately and spoke to a rep who I explained the situation to. She said that she would contact the office and try to help resolve the situation. That was the last I heard from them so the situation is ongoing.

This is a huge problem that is just being addressed a week later over an issue that probably could have been easily fixed the next day when I called. I could not be more disappointed with the lack of interest in solving my (and their) problem. Also with the incredible inefficiency of customer service dept not being able to do anything to help. I still have had no response to my emails and no customer service person ever followed up with me until I got a call from the lost car dept! I still need to use a different method of payment for the rental but as they don't even have a record that I returned the car, that is not my greatest concern right now. Even though I enjoyed the rental car itself the subsequent experience has made it doubtful that I (or anyone in my office) would ever rent with Hertz again.

Counter services not good at all. They are not doing what they are supposed to do or promised. For a long while 1 desk person only. They are playing around instead take customers respectfully. Very awful employees environment. I will give them no a star. I will give them - 0,and is the manager has some respect for himself will be resign. Never come back there again. I guess because are a lot of foreigners customers they are just to mistreatment them since a lot of them don't know the system but isn't my case.

After returning the vehicle Hertz charged me $150 cleaning fee. Nothing was wrong with this car when I returned it. They claimed the car smell bad and that I left a bag of garbage sitting on the ground next to the car. This is a total lie. Their rep got inside the car to record the mileage. And I handed her the keys. She did not notice any problem. Hours later Hertz sent an email charging my credit card for car cleaning fee. This is outrageous! They stole my money and lied on me. Hertz customer service is horrible and rude. I will never do business with Hertz again. Never again.

I have contacted the Hertz 2buy department, reservation, Hertz car sales and Vehicle control when I have extended or informed them that I am interested in purchasing the car. I know that the rental charges can be put toward the down payment along with any addition money. Instead of ever hearing back from anyone to find out when the car will be pulled for sale or to find out how I can purchase it I am told that I can't extend past a certain date, get letters saying I need to return the car or it will be considered stolen after countless emails and texts telling them I am continuing to rent or attempting to steal it but want to Purchase it. I email or text the Vehicle Control department and sometimes it is weeks before I hear from someone if even at all.

I am an honest person just trying to purchase a car which I have been renting and I know that Hertz does sell their rental car. I was told I had to close the account on the car and start a new one which in turn I would lose all the rental charges I have accrued to put down a down payment if I do so. I really really need to understand why I am trying to be an honest person and Hertz can't seem to realize all I want to do is find out when the car will be pulled as I have checked online and this particular model has been sold as soon as 16,000 miles and I am definitely over that amount of miles so I know this is not the issue. I don't understand why Hertz would not want to make a sale on their cars and sell it to someone who has been renting it and wants to purchase it. I just want a decent car and not think I am doing anything illegal or trying to steal the car.

Plus on their website which I can read through entirely twice and read the pamphlets nowhere does it give an information on the length of rental dates as they are meant to vary between states. On the website, it says they can rent 63 up to 11 months. Also if you attempt to contact Vehicle control you get put on hold for long periods of time, no one seems to know what they are doing as reservations is the same way and if in fact anyone speaks English would be more helpful. There as only been one woman who was lovely would helped me to extend. I just want to understand why when you try to do the right thing they seem not to care or are interested in helping you get answers. DON'T UNDERSTAND. There are more complaints about Hertz customer service, vehicle control departments all online.

On our way home, we had a blowout. I have a 4 year old and an 8 year old in the car. My husband was asleep as he had to go to work Tuesday am. The tire blew out at around 9 pm, it was the outside of the tire, no nail or anything was in the tire. We called them. They said it was our responsibility. We could pay 80 dollars and go somewhere for someone to change it or wait till am, or in am go to a Hertz place and change cars, but we would be charged for the tire. I took the car in this morning, and they did just charge me 40 for the tire, but they said it is our place to pay for the tire, as the blowout occurred while in our care, since we did not pay for the 29.99 for the car insurance. I had to drive from Monroe LA, to Mobile Al with a midget tire on the car. I will never use Hertz again. I have and my family has rented cars a lot, and have had blowouts. We have never had a company pull this. I will never use Hertz again.

So I called Enterprise and got a car but much higher rate than my prepaid rental. Was not satisfied with the way Hertz handled their mistake. Cancelled reservation and was told allow 7 days for refund and another 7 days for cancellation fee to be refunded. Why charge me a cancellation fee on my credit card when it was Hertz fault it had to be cancelled due to Hertz not having the car available. How do I complain directly to Hertz because I want to be compensated for being inconvenienced? And now wait for my credit card to be refunded and a charge that was not my fault to be refunded.

The Representative at this location called around to numerous locations only to be informed there was no one willing to trade or there were no cars available. In addition, the Representative actually tried to tell me that the Jeep Compass was considered a Mid-sized SUV. This is not a mid-sized SUV. It is the same size as a Honda CRV, come on. I booked a mid-sized SUV because there are four adults (one being 6'5") and four suitcases on this trip.

I do not understand why Hertz would accept a reservation for a car that they would not have available yet took my payment on May 25th. This was planned well in advance and it is incomprehensible that the day I am to pick up the car there are none available. What reputable business deems this acceptable? Hertz must be able to view the cars that are scheduled for pick-up along with the size reserved. Why didn't Hertz contact me in advance and let me know that there was not a car available?

Thanks to Hertz's mishandling of my reservation, I now had to figure out (the evening I was leaving on my vacation) where I was going to get a car. Luckily for me, Enterprise was able to accommodate me with a standard size SUV that I now have to pay double, since I was not able to book in advance! This is absolutely horrifying customer service. In fact, it is zero customer service. I called Hertz customer service on June 22nd to find out why they did not refund my payment and was told my it takes 7 days for the refund.

I called again today July 1st to let them know I still had not received my refund and I was told they were working on claims from June 18th so my claim would still be a few more days or so before they would process it. I told her I was going to dispute this with my credit card company and she told me "you better not or you won't get your refund". The customer service rep. at my Hertz location, gave me an email for his Area Director, Ms. ** who I sent an email to on June 21st and never received any response back from her. I see now this is how Hertz treats the senior members of their community.

Even though I returned the car 2 days early, my entire cost of the rental was still $270.00 for 3 full days for the cheapest car they rent. Now if you subtract the $27.00 for the 3 days worth of insurance you come to $243.00. So in essence I paid roughly $80 a day for their cheapest car, I heard no mention of a car rate increase when picking up the vehicle. This is a vehicle that used to cost somewhere between $25 - $45 per day. In the span of two months since my last rental it appears to have doubled. Unfortunately they will never get my business again. Their argument is that I was originally charged the "weekly" rate but since I returned it early I was charged a higher rate. Awesome company! (pure sarcasm).

When my call was finally answered, the agent told me I could add a day at the end of my rental, but not at the beginning. Apparently, cars were available but there was no function in the "system" to allow him to add a day at the beginning of the rental period. We had a great deal of trouble understanding each other. After 15 frustrating minutes of conversation, I decided to cancel all three reservations, pay the penalty, and rent from another company. The agent could not cancel my reservation, but rather, was required to transfer me to his manager. I was hold for 27 minutes (at this point I wanted to speak to the manager about the entirety of the bad experience trying to purchase another day).

When the manager took the call, she did not seem to hear my request for cancellation, instead, repeatedly asked what day I wanted to add to the reservation. While trying to convey to her that I didn't want an extra day, but wanted to cancel all three reservations, I checked the availability online of vehicles from other agencies at my destination and found that no cars were available. This meant that I needed to work out the current reservation with Hertz. Approximately 6 minutes into that call, the call dropped. Because I had been transferred to the national line from the destination agency, I could not call her back.

I called the destination agency back to ask for a transfer, and this time the agent who answered the phone, when I explained why I needed to be reconnected, handled my request within minutes. He had one caveat: I was to call the day before my arrival to confirm that a car was available because he could not change the reservation in the system, but had added a note to my file to let the destination agency know. Since the destination agents would not be accessing my file until the day of the original reservation (the day after my arrival) they would need a prompt to ensure I had a car. This arrangement leaves something to be desired in terms of ensuring I have a vehicle when I arrive.

I greatly appreciate the effort of the last Hertz employee I spoke with, including his prompt response and the initiative he took to find a workable solution. I hope that he finds a better company to work with; one that will support him as much as he is trying to support Hertz. I have never had so much trouble trying to give a company my business and will never rent for Hertz again.

When we returned the car in Munich-- there was no attendant to check the car in and verify that the fuel tank was full. We spent almost 30 minutes looking for an attendant so that we could properly check out-- to no avail. Upon discovering that Hertz had overcharged me $405 I requested that they send proof of my agreement to purchase their exorbitant insurance plan. They were unable to do so and refused to help me in any other way. I disputed the charges with my credit card company, and Hertz was not able to produce evidence to verify that the $405 in insurance was an authorized and legitimate charge. After much hassle and inconvenience on my part, the overage was credited to my credit card account two months later. In June, 8 months after the original transaction, and 6 months after the fees were reversed, I received a notification from a collection agency that Hertz is attempting to collect $400.

This is absolutely the worst experience I have ever had doing business with a company. From the ridiculous wait at the airport for our car, to the exorbitant and fraudulent insurance charges, to the lack of attendant upon check out, to the terrible customer service available via phone, to the hassle of disputing wrongful charges, and finally being sent to a collection agency without being contacted and with no effort to resolve the issue. I would advise others to be very wary of Hertz and their abhorrent business practices.

We were told that we still needed to go through THEIR checkout process on the date of rental and that calling ahead (1 hour) to ensure a vehicle was available was our best bet. Mind you, we booked and paid online ahead of time, 2 months prior. Vehicle availability? We attempted to alter the dates, expressing that we needed only six days, instead of seven. The agent indicated that she couldn't make any adjustments from her computer terminal. She indicated that any adjustments had to go back to the online process for altering. Really? I will follow up with our day-of rental experience - this doesn't feel good already.

On top of that when I was going to get my Ford Focus with a car seat, they said they were out of that model, and gave me a smaller model, which didn't even fit a car seat. I went back into the office to tell them the car seat didn't fit, and they said that I would need to upgrade to a bigger model. Total bait and switch company, I am staying away from this mess in the future. I can understand running out of a vehicle, or breakdown in communicating the toll pass, but the horrible customer service is just too much on top of all these other issues.

Well, today is Wednesday - no manager call!!! On Monday, I contacted the Hertz customer service line. After explaining the entire situation, she stated that she was unable to obtain my rental information due to the fact that the location in Fargo is privately owned. She said that she would refer my information to a manager and someone would be reaching out to me. Well today is Wednesday - No Manager. Here is where I stand.... I have someone's personal information, he may have mine. The service was terrible at the counter and much better on the phone and NO ONE HAS ATTEMPTED TO CONTACT ME TO RESOLVE THE ISSUE!!! I guess I'm lucky to be treated like a valued customer as a Gold member. I can only imagine if I wasn't what would have happened.

Original Review: June 18, 2016

If you rent a car from Hertz, they PUSH their fuel refill option to add $$$ to the bill. If you opt to fill the tank before the return, check your bill carefully! Hertz has been caught on numerous occasions falsely charging me not "filling up" despite the fact that I deliberately produced the gas receipt at the time of return. After this happening time and time again, it's hard to believe the "ooops it was an accident". If you drive less than 25 miles they automatically assume you have not refuelled and will add on charges. Come on Hertz. You are the MOST EXPENSIVE rental company on the planet. Do you really need to pull this stunt???

When I returned the car, I was charged $373. I didn't realize this till I saw my credit card statements. That's double of what I agreed on!! When I called customer service the lady was so RUDE. She told me that there was no 30% and I was charged $160 for insurance which they pulled from my online account- which I had updated to choose no insurance. I told her that I had spoken to the lady at the counter and removed it. She asked me for documentation. She says the online account was never updated - which is again not possible coz I know I updated my address and other information. After this she was sassy and impolite and would not listen to me. She said she could give me a 15% discount. But honestly - this had been my worst experience for renting a car. This is no way to treat a customer especially if you're giving them a 'Gold' status. I don't think I will ever want to use Hertz again after this.

After 2 days, on a Saturday evening, I had a flat. I called Hertz. They tried to get my tire fixed and then tried to get me a replacement car. They could not help me. The car got towed and I was without one. The next day Hertz called. They had a car. I had to use a taxi to get to a big city to pick up the replacement. The taxi ride was $83. I wrote a letter to Hertz with all the details.

Hertz never responded but charged my Visa card for more than $500 for "damages." I disputed the charges and Visa dropped the charge. Then Hertz charged my Visa card for more than $400 which I disputed. Again Visa agreed with me and canceled the charge. Now Hertz is sending bills from a collection agency, but never has replied to any of my letters that I mailed or emailed to Hertz Worldwide Customer Relations. I had a flat on an abused car that was not fit to be rented out. Hertz could not help me. They never responded as any consumer-friendly company would have, but has the gall to subcontract a collection agency based on Hertz's erroneous invoice that lists "damages" that did not happen.

After first trying to get me to drive the vehicle back to Vancouver for an exchange, they finally agreed to have a replacement vehicle delivered to me. That took over 10 hours from start to finish. I lost a full day waiting for the replacement vehicle to be delivered in severe blizzard, as well as the cost of the hotel, equipment rental, my time, etc.

There was a fatal accident on the road I used to get to and from Vancouver (see **). In my opinion, I was lucky not to be involved in an accident and injured or killed while driving a vehicle with four bald tires and an illegal to use spare tire in severe cold, ice and snow conditions. I challenged the charge with my credit card company. They agreed and reversed the charge. Hertz then called, said I put over 800 miles on the car when it was closer to 200, and demanded to be paid.

I had no choice but to authorize them to charge me again! Who am I against a big corporation? Lessons learned: in my opinion, you must be very careful when renting a vehicle from either Dollar or Hertz. Make sure you inspect the vehicle very carefully from front to back, including ALL tires, fluid levels, mileage out and back, etc. Know that challenging a charge and being successful will not help you.

Updated on 7/24/2016: After telling a Hertz representative to charge my credit card rather than sending me to a collections agency, Hertz decided to send me to a collections agency anyway! Subsequently, a collections company contacted me. I paid them the $290 Hertz sent me to them for. Rather than charging me directly as I authorized Hertz to do, by sending me to a collections agency, Hertz lost at least 30% as a service fee to the collections agency. I have since received letters from both Hertz and Dollar stating they will no longer do business with me. REALLY?! In my opinion, this shows both Hertz and Dollar are quite capable of doing what appears to be some kind of sick, twisted, and/or demented action for a mere $290. It makes no sense... Buyer beware!

So I called the 800 number on the brochure and after about an hour of endless holds and transfers. I was told that the best they can do is to have me pick up the vehicle in the nearest airport which is about 65 miles away from where I live. This is ridiculous since I don't even have a car to go anywhere. I had never seen this kind of incompetency anywhere. They did not even give me a courtesy call ahead so I can make other plans. Now I'm stuck with no vehicle to pick up my family from the airport and ruined all my plans for the weekend. Thanks Hertz I should have not count on you. I used to appreciate their professionalism and efficiency. Your service is falling apart. I hope someone from the Corporate Office is aware of this.

When I called and told them their best price guarantee wasn't even close to being realistic they acted as if they didn't care and refused to refund my money. It was obviously in the fine print. I chose to cancel my reservation and let them keep my money, but will never do business with them again. My advice to consumers is to check all prices. I do believe that when you do a search or make a reservation that you will receive emails for special deals. I hate that that is the way things are. Just give us a good price in the first place!! So by all means make a reservation in advance...just don't prepay and make sure there are no cancellation fees. Once you start receiving special offers find the best one and go with it and cancel the first one. We all work hard for our money and don't need to be taken advantage of. I guess you have to learn to work the system.

I would think that one of the agents would have picked up that I thought that they would deposit back less the $56 because I kept saying why so much more over the total rental amount. I explained that since I could not get the Enterprise rental for the $30... I was able to get theirs for a little over for the weekend. Hertz manager said, "This is a business," sorry for being stupid in so many words. He would not give me any consideration on a lower rate. You got me this time Hertz!

Had no problems with car. Drove it all over the EU and returned it undamaged and full of fuel at the Frankfurt Airport mid-November (2015). Check in clerks noted no damage and full fuel; however there was a charge shown on my receipt for 239.25 euros for "maximum fuel." I questioned the clerk about this and she assured me that it would not be charged to my credit card. It was; however, I disputed that charge with my credit card company and it was reversed. This all happened during December, 2015 and January, 2016.

March, 2016 -- four months after returning from Germany -- I received an invoice for 216 euros for unspecified "damages." I communicated with Hertz "Customer Service" in Oklahoma City, OK about this "invoice" as it appeared to be some sort of scam (which it is). Hertz Corporate is treating it as though it is a legitimate billing. I have informed them that I have no intention of paying it, so we'll see what they do.

There appears to be a pattern emerging, either with or without Hertz Corporate's knowledge, of Hertz-Germany attempting to scam American tourists who rent from them. From excessive insurance charges, to unjustified "fuel" charges, to specious "damages" they have run the gamut. I do not know what the relationship is between Thrifty and Hertz, but I will not rent from either in the future. Consumers should be advised that they rent from Hertz Germany at their own peril.

Here is the breakdown hotwire charge me. Cost summary: Daily rate - Hot Rate Car $23.99. Rental days 3. Taxes and fees $51.60. Subtotal $123.57. Trip total $123.57. Hertz Charge: 2 day I requested to extend 143.38. 2 extra hours 14.18. Upgrade 264.00. Total of 421.56. Then charge me for a full tank 48.97 which we returned it with a full tank concession fee recovery 5.44. Taxes again 49.67. TOTAL 525.64. Now we how this Multi-Million Dollar Car Rental Company gets their money, by ripping off people.

I asked them to substitute a different vehicle and was kindly informed that they could put us in a minivan or larger SUV for a mere upgrade charge of $100 per day. I really didn't know how to respond and chose to just deal with the car at that time. And the story gets better. The vehicle was parked Wednesday thru Friday at Folsom, CA. On Saturday, May 21st we drove up to Calaveras State Park and when we decided to return we noticed a huge bubble on the side wall of the front passenger side tire. Simple solution would be to just change the tire and have rental car take care of it once we were back in Folsom. Not an option since they failed to let me know that a hybrid Hyundai does not come with a spare tire. When I contacted the Hertz help line and explained what we were dealing with they immediately told me not to drive the car and they would arrange for the car to be picked up and taken to the nearest Hertz rental location.

After waiting on the line for quite some time, I was informed that the nearest rental location was at Sacramental airport and that in roughly an hour a tow truck would show up to pick up the car. I asked them how I was going to get a different car and was informed I would just have to ride with the tow truck and they would issue me a different vehicle at the airport. I asked them to authorize a tire dealer in Arnold to just replace the tire. Nope they would not do that. If I wanted to I could buy the tire. I asked them to send a replacement vehicle out so I could continue with my day and they could deal with their issue and was informed if they did that I would have to pay for the towing of the car, that they rented to me with a defect, back to Sacramental.

So I offered a compromise that I could have a relative pick us up in Arnold and that all I was asking was they deliver a replacement car to Folsom. That would work again as long as I paid for towing their defective and unsafe car back to Sacramento (Later the towing company contacted Hertz to receive authorization to take the vehicle to Sacramental and deliver new vehicle to Folsom. The Sacramento manager graciously agreed to that solution if I paid the towing charge from Sacramento to Folsom). It gets worse. I have nothing but compliments for the towing company however when the tow truck showed up it only had room for one person to ride with him. There were four of us. So four hours later I am back at Sacramento to deal with Hertz.

I finally found two customer service representatives that were reminiscent of the old Hertz. I did get a replacement vehicle that had a spare tire and was finally able to drive back to Folsom. Thanks to Hertz, I missed my niece's wedding celebration and frankly drove over 100 miles with an unsafe vehicle. The official Hertz response, "We are so sorry for your inconvenience". It is safe to say I will not rent from Hertz again and will tell this story to anyone who will listen to me.

Anyway, we waited until he was finished with them, then when we wanted him to check the car but he just told us to park it at the designated Hertz parking slots. I had a bad feeling about this and possible the only mistake I did here. Once I parked the car I returned to the counter, and he asked me if there were any damages on the car, which I denied. He then just asked for the keys. I handed him the keys, that was it.

A few days later I noticed a charge of 950 on my credit card. Which is exactly the excess amount of the insurance. I have not received an email, call or letter explaining this charge. Surprised by this, I called the Hertz Irish customer support, as it was Hertz.ie where we booked the car initially. And the odyssey started... The support could not help as the operator was Hertz Germany. After endless calls with them we figured that there were three damages just about to cover the excess amount. Coincident? We also got photos and we were sure that these damages were not on the car when we returned it. This seems to be some sort of scam, especially by Hertz Germany. We are still fighting with them to get our money back.

The German customer support is useless, at least the Irish customer support understands our situation and shows some sort of empathy. But still, in my opinion the staff member at the counter failed to have the car checked before he accepted it back from us. He should be made liable for any damages on the car not the customer. But then again, this seems to be a common practice at Hertz Germany. At the end of the day it is the customer standing in the rain. I still hope they can settle this with us and we don't have to dispute the charge and don't have to take the legal road here.

Finally the woman in Chiusi said she had verified our info and we could come get the car. But, she was closing at 12:30 to 3:30. By this time it was 11:45 and we told her we wouldn't be there in time. She said she would wait for us till 1:00 and that she ate lunch right across the street. We got a taxi for 50 euro and we're there by 12:55. We knocked on the glass door to the Hertz office, and we could see her at the desk but she wouldn't acknowledge that we were there! We called & knocked more, to no avail. How rude was that! We had all our bags, and had to haul them around till we found a place to eat lunch until 3:30.

Finally she opened the door then, but was then talking on the phone for 5 min, ignoring us again. Then she said we had to pay for the damages despite getting the full insurance coverage. And we had to arrange reimbursement from the insurance and she could not help us at all. We found her attitude extremely unhelpful for tourists from out of town.

At return a very honest Hertz employee advised that this person had charged us for an upgrade, which we had not received and that we should talk to the supervisor. The supervisor stated "Too bad, you signed it". Upon return to our home, I telephoned the Hertz Customer service department and was blessed to be connected with "Josh", another honest person. He listened to my problem and promised he would take care of it and that this was not acceptable. I am happy to report that today we received the credit for the car that was overcharged. Hertz is lucky to have those who are honest working for them otherwise I would never do business with them again. Advice: Contact executive corporate headquarters and ask for their customer service.

The sad part is that we were not asking for $’s back other than a fuel charge for a car we filled up on airport property minutes before its return. We wanted them to hear what we went through for two days and acknowledge that our experience should not have happened. When things go wrong, that is when you really find out what kind of relationship a company has with its customers; after all, that is when you really need their customer service to kick in. We unfortunately found out the hard way that with #Hertz / Hurts - not so much on the customer service side. Thanks and I apologize for the vent. :)

Their response - "...under our hire terms and conditions when a driver rents a vehicle, he or she accepts responsibility for the vehicle and its equipment. If the vehicle is damaged, the customer is responsible regardless of fault and will be billed the appropriate charges." They charged 300€ for damages and taken directly out of my credit card without consent and photos of damage was taken in Dublin? I don't know how this is okay. Make sure you don't get charged for damages that I paid for already - LICENSE plate # **.

Our "Contract" was made out with the wrong first name on the agreement (which we did not catch because we were excited to start our vacation). I had to call and dispute charges for insurance. TERRIBLE, terrible, terrible customer Service! They ended up refunding my card for the 98.00 after they realized they had the contract under the wrong name. NOW I just opened my Credit Card Statement and learned I was charged for another FRAUDULENT HIDDEN CHARGE for PLATEPASS, a 24.75 FEE for toll booth charge to allow you to drive through a toll booth, which we did not even use! WATCH FOR HIDDEN UNEXPLAINED FEES. POOR CUSTOMER SERVICE. Now to wait for another credit on my card and I have over an hour of totally frustration on the phone trying to argue the charges. Please do not Rent from HERTZ. Thank you!

I have rented from them in the past and NEVER have I paid anything but what was on the confirmation when I booked online. She advised that since they have new owners they are trying to recoup some lost money. I asked the lady at the counter for the customer service phone number. When I got back in my vehicle I called the 800 number. After a long wait I finally got 'Danielle' on the phone who could have not cared less whatever my concern was. Very calloused. I could see this was going nowhere fast.

I believe the upgrade was done intentionally by Hertz to confuse and obfuscate my original agreement and rental through Hotwire, as is evident by the large number of complaints against this company on this website. They use unethical business practices, which I would call at best bait and switch, and worse, a scam. I will never rent another car from Hertz again. I asked for a copy of my complaint after I called Hertz, and the representative would not give it to me stating that it was "internal". I also requested a transcript of my transaction at the Hertz kiosk, which I believe will not be forthcoming either. This would definitely prove the bait and switch tactic from Hertz.

It is not my mess to deal with after I have reported the wreck over and over and over again! I've been promised over and over that they are resolving the situation but I cannot get an answer to why I'm continuing to be billed when it is not my laziness that is causing the issue. I want my money back!!! I will not pay FOR YOUR EMPLOYEE'S LAZINESS!!! I DEMAND MY MONEY BACK OR I WILL GET A LAWYER AND ATTACK YOU FOR MUCH MORE THAN THE MONEY!!!

I asked for a belongings bag so that I could clean out the car both of my things and any small things I could clean for them. I was made fun of by the staff member I asked. He and the other rep laughed at me and I felt extremely offended. I quickly took back my request and stated that I wouldn't need it and that I would be taking my things out of the car while I waited for service. The same person I asked for a belongings bag quickly answered, "I still need to clean a car for a customer. It will be at least 10 more minutes." I was aware that I wasn't next and was simply trying to save time by preparing the car. I felt attacked. Once I was done with the car, I sat and waited patiently for another approx 15 minutes. I needed to leave to work so that I wouldn't be late. I left word with another employee that I would have to return on my lunch break.

When I returned, someone by the name ** assisted me. She stated to me that there would be an additional $200.00 charge for the smell of cigarettes in the car. I had my pack of cigarettes in the car with a couple of half smoked cigs in it but I did not smoke in the car. I explained this to her and she refused to listen. I fail to see how she can say that I smoked in there without proof. Not to mention, I was never informed when I rented the car. I was on the road the entire time and never was able to see any information about being charged until I looked into it after the fact. The website stated that there will be a $175.00 charge. I don't know what to believe.

** was rude to me and the person in front of me before she even went to inspect the car. I strongly feel that she was taking out her frustration on me. What she was frustrated about is beyond me but I have never treated a patient badly or assume anything about their lifestyle. Most of all, I would never charge someone without having proof of the accusation. For $200.00 I might as well have smoked in the car instead of outside of it. Also, who is to say that a person has $200.00 extra in their account? How does she know that now I might not have the money to pay a necessary bill or feed my family? I left a message with **, **'s manager today at 1715. I will let you all know if he ever contacts me. I will also let you know why the website stated that there is a $175 charge and ** decided to charge $200.

Then came the harassing phone calls from Hertz saying I was responsible for payment. I would explain over and over, gave the insurance information again and again with the claim number, and they would apologize for their confusion, then call again the next day. I called the insurance company and they assured me they paid for the rental. Finally after 5 days of harassment, I called Joey from Hertz and explained the situation. He apologized and said the phone calls would stop. They did... but my card was charged!

Hertz is incompetent, disorganized, and offers nothing bad customer service. I highly recommend Enterprise. I have rented from them before with no issues!! This was my first Hertz experience, and my last I guarantee! Dealing with an accident AND then such a bad rental experience, nah, this company just builds on the nightmare. Heck, UBER, Taxi, anything else is a better option! I have filed a complaint, a dispute, and I want NOTHING to do with Hertz directly since their incompetence level is so high.

I was pressed for time and was desperate for a large vehicle. It was a Saturday so my options were pretty slim of having enough time to go elsewhere at that point. I went ahead and rented a van. I asked if she could give me a deal for the hassle and I got $3 off from my original quote for the SUV I booked. She said she would only charge me for one day, yet I'm still essentially paying the same price minus $3. She said the prices just change like that. So with the prices going up the "discount" I received was a joke! When I book something I expect to not only have it available but I expect the price to stay the same.

The van had a cracked windshield. The exterior was filthy with bird poop all over. The inside was filthy and looked as if it had not been vacuumed. To top it off there was dirty tissue left behind. The one thing that brightened my family's expectations of the vehicle was seeing a TV. Only that was short lived because there was no longer a dvd player inside. The TV was useless. The employee gave me a walk around without offering any assistance with how to pull the seats back up. After spending 15 minutes trying to put the seats up they fell back and hurt my leg so bad that it gave me a wound. I am so disappointed with the service and getting stuck with a dirty vehicle that I did not even want. Next time I will just go to AVIS at the airport where the service is excellent and the vehicles are in great shape.

He was waiting inside his car and when I pulled in the lot, he just stepped out, walked right by me without acknowledging me, once inside all my request were just turned down. He was always talking on his cell phone, no excuses to me whatsoever, never introduce himself. I felt like nothing. I am a Gold member but I can promise you that much, never ever I will be doing business with Hertz again if Chris ** is on duty.

After much insistence another staff member brought me several transponders, one was mine. Yet I could not obtain my receipt as per the counter agent, the account had not been closed. I called the 1800 # and found out the account was closed and was able to obtain the receipt, only to find out they overcharged State Farm for an additional day. As if this poor customer service wasn't enough on May 2nd they charged $25 on my Amex on file for incidental purposes claiming it was for tolls and of course, administration fees. Since I have a Sunpass account it was not hard to find all the tolls charged to my account on the days the vehicle was rented. Horrible, horrible company.

Then I had to return my car to the nearest location and get another car. My original rental charge was 67.22$ and they charge me 220$ for giving the great service after 3 hours. They said that's emergency service. I was renting cars from Hertz for more than three months and this time they really make me experience the great emergency service after 3 hours and charge twice for that. Will never go back to Hertz.

Original Review: May 6, 2016

I was booking against my rewards points but all points goes to drain. I had very good experience with Hertz since 2012 till last month and never booked any other even for higher prices but it was my mistake. Earlier last month, it was impossible to book rewards rental online using my 5807 Hertz gold plus points, so I contacted CS in Switzerland which they said to email them at gold_service_de@hertz.com and customer-relations-ge@hertz.com. Till that all is fine. Later I got auto reply that they will review my application and reply me within 14 day! Really!!! I like their 14 days turtle pace. What a shame.

So after 10 days, I got reply that I have 0 points in my account so no rewards booking possible. I was expecting this that they will delay it intentionally so that all my points expires (as I didn't had booking since 23 last months, that's why I contacted them one month before expiration). Also no email notice that my points are getting expire within so so time. I have contacted many times to Hertz Switzerland/Germany CS dept. by phone and emails since last 2+ weeks... but no reply and no response. This is really sad for such a big rental company to lose their loyal member.

I called Hertz four times in an attempt to get this corrected. First time got a very rude Hertz employee who refused to listen to my explanation of what happened, so I rang off and called back. Second time got someone who sympathized and said she understood why the credit should be given, but after a week I still had no credit so I called back. This time I was told it could take up to 10 days. 20 days later still no credit, so I called again and was told the additional driver fee was a legitimate charge and would not be credited. It's not worth it to spend any more of my time for $40.50, and my crossing Hertz off forever won't send them into bankruptcy, but still, I will never rent a car from Hertz again.

The customer service lady responded that their audit showed that I returned the car with an empty tank. She sounded very defensive and unfriendly. I told her that I had a receipt from the gas station. After I told her that she became even less friendly, but recommended to email the copy of this receipt for their review, which I did. However, after this conversation I also felt that it would have been a good idea to file a dispute for this charge with my credit card bank, which I also did. I will never use Hertz again and I will try to share my experience with as many people as I can.

I was ready to buy it after the 3-day rental period. Then was told they were not going to fix any of the damage that I was told by the branch manager was going to be repaired. This guy totally lied to my face just so I would rent the car for 175 dollars!!! A total waste of time and money!!! This branch manager was such a total liar and scam artist. I would have never rented this damaged car if I had not been lied. My daughter was very disappointed!! This is not the way a branch manager should conduct business - to be deceitful to get me to rent the vehicle when he had no intention of doing any repairs to the car. He only wanted my money.

Oh, and that $351.98 total? It was entered as $352. And the reason I was given on the phone? "We just round up." DO YOU? I know it's two pennies and that's not at all the issue. The issue is you feeling entitled to those two extra pennies, especially when you're holding almost $650 of my money that doesn't belong to you. When I'll get it back? "Well we don't know because customer service is closed on the weekends" (who rents a car on weekends, right?!). So at this point I'm wondering, should I charge Hertz interest? I'm thinking yes.

You should be ashamed of yourselves. Because this is not a good, or even a mediocre, or even an "at least ethical even though it sucks" business. I will NEVER rent a car from Hertz again, and rest assured, I will tell everyone I know about my horrible experience. Oh and trust me, your phone will be ringing off the hook on Monday for me to get the money you OWE me back.

It's no wonder that Hertz doesn't want to be accredited by this review site. Looks like everyone here knows how terrible their service and their morals are. I will NEVER be renting from Hertz again and will be warning everyone I know about the shady people they employ. Absolutely disgusted with you Hertz. You deserve to go out of business for how badly you treat your customers.

At the pickup they would not allow me to pick it up without the card in my name even with a note on the car rental account that gave me permission and a signed power of attorney. All of this we had discussed with them on the call a month before. They were polite and nice at the pickup desk, but being lied to and the problems it caused will make it so I will never rent from Hertz again. Don't trust Hertz. I recommend choosing another car rental company.

Original Review: April 29, 2016

Almost too easy to relate: You rent a Hertz car in Palermo Airport, Italy. You pay for full coverage. You return the car intact, clean and exactly at the time as booked, at 7 a.m., office closed. You drop the keys in the box provided. You think they cannot fraud you for anything because you've paid full coverage and moreover everything is perfectly in order, but you're wrong. A month later they invent a nonexistent €216.50 damage. Your full coverage doesn't cover and they inform you that the parcel shelf was missing, and they will charge your credit card accordingly.

Of course the parcel shelf was there but how can I prove it was? Now my immediate question is, “How can we protect ourselves against such blatant, trust-breaking misdemeanors?” Because next time they might say I didn't return the key or whatever. Second question: “Why Hertz people in Palermo (and other car rentals elsewhere because there's always some surprise cheat from them around the world) do not understand that such a breach of trust is far more damaging their business than the €216.50 they're trying to steal from my card?”

Not once from 4 pm did they call to find out if we were ok, where we were or anything along the lines to do with customer service. I continually called them asking as to progress. I was able to finally around 8.30 pm get a whatsapp number so I could send my location. I am travelling with a Swiss international who refused to drive in the dark in no car that was not as reliable as a "Mercedes Benz". I am sickened and disgusted at the service and no care attitude handed down by your uncaring staff from the moment we picked the car up in Johannesburg. It was so dirty when we collected it that we were not sure if the marks on it were dirt or damage and the no care attitude of the woman "in charge" proved again that your company ethics seem low and poor throughout the regions.

The farmer unfortunately locked his gate at 9 pm and offered us accommodation for the evening. We have had to abandon our journey for the day and we have kindly been taken in by a farmer for the evening. I was good enough to be able to make contact with your driver to advise him there was no longer access so as not to waste his time and to bring the car tomorrow 8 am. Another thing while I am telling you how poor you are you might want to know why the credit card was twice debited for the hire? Once again I am disgusted in your company and your poor no care attitude.

Yesterday, when I went to pick up the vehicle the guy behind the counter demanded to the other staff worker that he would take care of us and he had a strange look on his face. I'm now assuming it's because I was with my wife and we are an interracial couple, but at the time I figured it was because he was older and didn't want to be there. He asked my wife and I if my trip was for business or pleasure, another question I found odd.

He then asked for my driver's license and said my name, which is foreign, in a rude manner. It wasn't as if he was asking me how to pronounce it. He literally took a dig at my name. I remained professional while he looked up my reservation. He found it, then proceeded to tell me he would need a credit card. I gave him my American Express, not knowing that they put a hold on your card. He never mentioned anything about a hold. I only had $180 available on the card and apparently they need to hold $200, something I wasn't aware of.

He swiped the card and continued on, asking if I needed insurance. I had already purchased insurance online and I wondered to him whether he could see the insurance I already purchased. He said the insurance doesn't show up and I can either purchase it or not. I declined because I already paid for it and my regular car insurance also covers rental vehicles.

He then proceeded to tell me my card was declined and that he wouldn't be able to rent me the 2016 Chevy Impala unless I produced another credit card. I said "Why was it declined, it has a balance." He said "We need to put a $200 hold on the card and there isn't enough." I told him there would have been enough if you would have told me beforehand. I just have to make a quick payment to the card from my bank account. He said "I'm sorry you cannot use this credit card because I already swiped it. It can't be swiped for another 24 hours."

Luckily my wife stayed with me and didn't drop me off to pick up the car on my own like we had planned. She asked the guy if she could use her credit card. He said he wouldn't be able to use her card because she wasn't listed as the primary driver and that we would have to call Priceline to change the primary driver because he wasn't able to do it. Funny part is, he was so full of information after he screwed me over, telling me everything he couldn't do. He then told us to step aside and take care of our issues while he handled other customers. Mind you this is a slow Tuesday and there were no other customers there. I was fuming. So we stood aside, feeling treated like rejected poor people begging for bread at the entrance.

My wife put more money on our credit card and we called Priceline to change the rental into her name and to list me as a secondary driver, even though she wasn't even going on the trip. Priceline said all rentals are final and they didn't want to give a refund, but my wife told them we are here at Hertz and they are not going to give us the car because they already swiped our credit card and are saying they can't swipe it again for 24 hours. I needed to get on the road now. Priceline agreed they will reimburse the $150 in 10 days after they are able to confirm with Hertz that I didn't get the rental.

My concern is that Hertz will try to make it appear like I didn't have a credit card. I just know anytime I've rented at other places, Budget for example, they require that you have a minimum $300 if using a debit credit card. But if you use a regular credit card, they don't require a certain amount of funds and they don't put a hold on your money. Needless to say, we left without a car. I had to drive my own personal car 11 hours to my job interview. I'm really hoping I get this job so that things in my life will be different and less stressful, no thanks to Hertz. I will NEVER rent from Hertz again and I plan to share my story everywhere.

When arriving at the airport, our car was not available. We had to wait for 1 hour. Other reservation cars were available. Again do not rent with them. Also we made the reservation over Travelocity with an fixed rental amount. We were overcharged. Travelocity just gives automatic replies and when phoning in, you put on hold and then dropped. I will not use Travelocity again.

The GPS had not been updated in 8 months and the Hertz Rep couldn't even put the address of our hotel in. He put in an address that was close to our hotel. So we had to get close to our hotel and then drive around aimlessly in a foreign country, driving on the other side of the road and try to find the hotel. Online it stated that they were on-site at Dublin Airport for rentals. They were actually off-site and it took a 20 wait time for the shuttle and a 15-min drive to actually get there.

The site to return the rental car was incorrect in their email to me. We were supposed to get an Audi A4 and instead received a Skoda Octavia. Clearly not a comparable product. This seemed like a scam to keep pressuring us into upgrading even more. Overall, they were insulting on all levels and have done nothing to rectify this matter. I am astonished they treat customers like this.

I saw the charge late last night and called this morning. I was told that he had purchased the Hertz insurance. They can't do anything unless he goes back - he has already reached his destination in the next state over. I posted on their facebook page and was told that they had to go by what he signed. So, now he has spent over $400 (not counting the deposit) for a car that is so basic it doesn't even have cruise control. Absolutely ridiculous.

The bait and switch act they pulled is unbelievable and the lack of customer service is HORRENDOUS. We are ready to take legal action because the issues that I have been dealing with for the $80 we have been overcharged is just absolute BS. The estimate for 22 days was $493.60 total. I called to extend for 7 days and clarified that the charges per day would remain the same. This rental was for my mom and she gets a bill for $706.97 total!!! WTH!!!

I call numerous times and it's like pulling teeth to get the right time when someone's even there to answer the damn phone. First LUPE, the worst person to ever work in this business tells me, "let me explain it to you..." You got charged a monthly rate so you get charged more. When I ask your damn associate if the charges are the same when I had asked to extend it, then how the HELL is that the same??? Do you not understand numbers? I mean numbers are pretty universal in different languages so don't tell me that that's the same and I'm supposed to know that I'm now getting charged the BS "monthly" rate that is way more than the daily rate I was initially given when I was told it would be the same. I got nowhere with Lupe because he's like talking to a brick wall and of course, Milton is at a doctor's appointment and now I'm supposed to believe he would be ever call me back.

Then I call again and speak with Andrew, says I should've known that since I had extended a contract, I should've known I would be charged late fees. What part of "the same rate would apply" do they not understand? Bait and switch in my opinion. I asked Andrew to let me know the name of the person that had extended the rental so I could hold him accountable for confirming the fees were the same and he places me on hold for a good 15 minutes. I got nowhere again by these inept employees and doubt talking to a manager will get me anywhere.

Looking at the review, seems like this is a regular occurrence. I will be taking action with this business and get all the people together that had been screwed over and follow through on my end. At this point, I am pissed off beyond belief at how they treat their customers and given by the crappy reviews, this has continued with no repercussions for them and it needs to change. If anyone at the corporate level cares about customer service, please address this issue so I don't have to waste my time with legal actions. It's so simple to fix and you guys have failed at every level to address and it is a terrible way to do business.

This is a total bait-and-switch. I bought something, got there and was told it wasn't available so for $10 more I can get another car. Ridiculous. Then I wrote to Hertz and was told by John ** at Hertz (509)-747-3101, that Hertz guarantees rates not cars!!! What! So that is corporate response to someone that is unhappy. Very disappointing that Hertz cannot accommodate someone in this situation. Trying to find a number for someone higher up at Hertz to vent my dissatisfaction, but virtually impossible.

Original Review: April 19, 2016

Booked a car through RentalCars.com. Had an agreed price from RentalCars. Got to Scotland airport, check in was smooth and greeted by what seemed to be genuinely kind member of staff. We went through the typical, optional extras etc for which we clearly stated NO on all extra covers. I expect persistent double checking from sales people as it goes with the territory. Which we declined again and again to not have any cover. At signing of the contract I noted that the currency was in pounds but during this time after our fairly long flight I just wanted confirmation that this was the agreed price with RentalCars. Which everything seemed to be in order.

I then received the invoice from mastercard the following month. It stated about 700SEK more than what was agreed at time of the reservation from RentalCars.com. I emailed RentalCars for which they were great help to forward my concerns to Hertz. It turns out that we were CHARGED for SUPERCOVER. This was something that 3 witnesses can confirm that was not agreed upon collection. However, it states in the invoice we signed for it.

My advice, don't trust the service personnel (I heard they make commission from the extras). Hertz if you are reading this, regain some integrity and contact me (although you have already stated you will not reimburse me) and pay up. I will update this post if they do, otherwise I see that they are condoning these actions. RentalCars.com this is a partner where you are selling their services on behalf. I am surprised that you were not interested in going further. This also makes you look as bad as them. Myself, maybe not be so naive and always be aware of what one is agreeing to, even though my agreement with both companies RentalCars and Hertz had not been different.

The Hertz facility tried to pass this off as an "Upgrade". With upgrades like this... will have to look at other vendors. To make matters worse, I went in to get a different car on the last trip and the guy behind the counter told me that my profile didn't show that I was a member of President's Circle. At least when you're a 1K United traveler, they give you a free snack from the cart.

After one failed connection, I finally got connected to an agent with a somewhat heavy southern accent and an echoing connection (I could hear everything I was saying a few seconds after I said it, making the conversation extremely difficult for me to follow, especially when the agent began speaking before my echo had finished). Anyway, the agent said, "I can put you in a nice 2016 Chrysler 200 with only 4000 miles on it." I thought to myself that sounds like a 2-4 door sedan so ok - I really don't care what kind of car I get.

Then he told me that a number of slips of paper would print out and I was to verify my name on the top sheet then sign the monitor - why? Because sometimes a slip from the previous customer was in there so I just needed to make sure it was my name. It was my name so I happily signed. A total of $140.66 popped up on the screen so I asked the agent, "This is already paid, right? I pre-paid this amount through Travelocity?" He told me I'd have to check with Travelocity. Ok, I can do that.

We drove the car and returned it without incident, although I was not given a receipt when I dropped the car off. I checked my bank account yesterday and I was charged an additional $140.66 on top of the $149 I'd paid Travelocity over a month ago. I called Hertz customer service to discuss the issue, at which point I was told that charge was for an UPGRADE at $30/day. At no point in the conversation with the kid on the kiosk DID HE USE THE WORD "UPGRADE." Customer service informed me that it didn't matter what who said to who, all that mattered was that I'd signed my name (remember... when I was supposed to verify my name on the paper and sign?).

I accept responsibility for not reading over all the slips of paper that kiosk spit out at me in rapid succession. I did not accept the "courtesy" $60 refund offered by Hertz's customer service partly for that reason but also because, frankly, I am insulted. I know I have no leg to stand on based on my signature on the paper; however, the dubious language used by the kiosk agent is far from a coincidence - especially since I discovered Hertz did the exact same thing to a relative. I feel very strongly that this company took full advantage of a confusing kiosk system, deliberately deceiving language and the normally hectic ordeal of travel to dupe me into renting a P.O.S. car at an "upgrade."

I will NEVER again rent from Hertz. None of my friends or family will EVER again rent from Hertz. If you choose to rent from Hertz, be extremely vigilant in making them explain any charges or details of your rental, read every single slip of paper they give you word-for-word before signing anything - no matter how much you may be totally over standing in line or trying to communicate with someone on a video kiosk. Better yet, go next door to Enterprise or Budget or just borrow your aunt's old Buick with the missing hubcaps.

The terms and conditions of Hertz Ireland (mailed to me afterwards) show that a faulty clutch is not considered to be insured and is regarded as the fault of the driver. I have driven about 3 million kilometers and never had a faulty clutch. Even after emails Hertz Ireland holds the position: the blame lies always with the driver. Through the internet, I found that I am not the only one being treated this way by Hertz Ireland and many have encountered the same problems. It looks like a ploy to make easy money.

Think the first change wasn't a problem this should go over smooth. Wrong! Because I flew in later and would pick up my car at 4am instead of 10am, my price went from a weekly rate to a daily rate adding 200+ more dollars to the cost. When I asked why they told me because I made a change and my reservation stated I would be subject to additional costs. This was the dumbest thing I had ever heard. I'm still renting the car for the same amount of day, just picking it up later. This is just another reason for corporate companies to get over on people and pick up that extra check. To me this sounds like a way to drive customers away not keep them coming back.

My second problem was that I hired an Opel Zafira which had an engine warning indicator come on when I was 15 mins from leaving Comiso. I was travelling to Ragusa with my family at 10:30pm at night. It was a sign I did not recognise and I took photos and emailed it to the Comiso office the next day. I was told to buy a litre of oil and fill it up myself! However the dip-stick indicated there was enough engine oil.

Meanwhile I translated the warning message that said that the engine would turn itself off after driving another 120 km! I texted and emailed this information to Hertz, Comiso and asked them for an emergency number to call if I broke down (the Comiso office did not pick up the phone on several occasions) but had no reply! Luckily my wife spoke some Italian. After stopping at 3 petrol station we finally worked out that the car required an engine additive called AdBlue. After wasting 1 day we eventually found a garage that filled up the car with 10 L of AdBlue. Thanks Hertz for the worst car hire experience in 25 years of hiring cars in multiple countries!

The following week I was charged 1100.00 for the rental. I phone the Hertz 1-800 number and was told they could not help me. I explained I was calling them from outside of the country but was told I could not speak with a manager as that was not their policy. I would need to wait for a manager to phone me. Again, I explained I was phoning from outside the country and they would not be able to phone me. She told me to phone the location I dropped the car. When I asked for her name she would not give it to me and hung up the phone. When I phoned the location I dropped the car I was told I would need to phone the location I rented the car. No one at that location would pick up the phone.

28 Mar - I check my credit card online and see that there is a $1213 hold. At 4:01 PM, I call the Atlanta airport Hertz office, and speak to a most unpleasant woman who never stated her name. I explained the situation, and she said she couldn't talk to me since the rental wasn't in my name. While I understand policy, I also know that managers are often able to override those policies, so I ask to speak to a manager. She rudely informed me that no manager was present. I asked for her name, and she repeated that no manager was present. I asked for her name again, and she hung up on me. I still don't know her name, but I do know that she is the voice on the answering machine when you call and no one is available to take the call. I also contact AAA, since I made the reservation through them, with Hertz being a AAA partner. They tried, but were unable to offer any help.

29 Mar - I call Hertz corporate, and they refer me to the Atlanta airport location. I call and leave a message, and a manager, Blake **, returns my call. He proceeds to tell me that unless I provide my banking information, including checking account information, he can't help me. I question why they need my checking account information, since I used a credit card. I also ask why they can't reverse it in their computer system and I ask a $248 rental can rise to $1213, even with all coverages. He states that I obviously don't know how he runs his business. I reply that will all due respect, I don't think he knows how he runs his business.

I post to this Facebook page, and I receive a quick response, and a phone call the next day from the area manager, Ira. Ira explains that all he needs is my bank's customer service number, and he can call, explain, and fax them info to remove the $1213 hold, and put in a $486 hold. Ira was professional and polite, the first time I encountered such traits from a Hertz employee over the phone.

30 Mar - Ira succeeded in getting the $486 hold put on my credit card, but now there are two $1213 holds. So, for a $286 rental, there was at that point $2912 in holds on my credit card. 31 Mar - I call Ira and explain the holds, and he says he will contact my bank. He calls me back and says that my bank told me that one of the holds is a credit. It didn't show that way online, so I called the bank, and they said no, there are definitely three holds totaling $2912 for Hertz. I decide that having already spent four days of an eight-day vacation dealing with this, I will just wait until I get home to deal with it.

4 Apr - my husband returns the car. 5 Apr - my credit card now has (2) $486 holds and (1) $1213 hold. I guess $2185 is better than $2912, but again, this is for a $286 rental. To say that I will never rent from Hertz again is an understatement. To say that I will be filing a complaint with the Better Business Bureau is a sure thing. To say that I will be posting this on every travel site, rental car review site, social media of all types, along with sending to Hertz corporate headquarters is, again, a sure thing.

My husband's only request when I was booking the car was "Get me a known quantity - don't go with a local or no-name company." He was happy when I told him he was with Hertz. But obviously, there are many other brand name rental car companies out there who will be happy to do business with us AND treat us with respect. It's too bad that Hertz isn't one of them.

Because of a family emergency, I ended up dropping the car off in Philadelphia at the airport. The fee increased from $299 to $313. The extra fee for dropping off at a different location is acceptable and at $14 per day not unreasonable. But $299 per day to start? For a smelly half empty Kia Sportage? No one at the rental agency could have pointed out the fee? If the difference between the $39 online quote and the $299 was associated with dropping the car off at Reagan as intended, I could have taken a taxi to the airport (10 miles away) for $40 and rented directly, as opposed to paying over $200 per day in premium for the privilege of dropping the car off 10 miles away from where I rented it. When I contacted customer service this morning to request a review, I was basically informed by Ed that I was SOL. Best Wishes Hertz. Never again!!!

Car was parked on the top floor of the multi-story parking lot several blocks away from their office, very poorly lit area (we were there around 5pm and it was dark outside) and all wet after rain. I did see black tape markings on white body and small scratches on the hood and fender which were consistent with front mark on the damage report. We drove down to Ramstein Air Base and spend 2 days waiting for our rotator flight back to the states. Vehicle was parked in our dedicated parking spot and we had no issues with it. I checked with Hertz office at Ramstein if I need to bring the car back to them since they are not here terminal (again, unlike Eurocar, Avis and I think Budget) and was advised that I can leave it at the dedicated spot in front of passenger terminal and drop the keys off in Hertz drop box on first floor. We did just that leaving the car as instructed a day earlier than listed in rental agreement.

Two days after we came to the states I noticed EUR699 charge on my credit card. I was looking for reduced amount due to earlier than expected return so I called Ramstein Hertz and...was told charge was for damages that they documented when they inspected turned in vehicle. My initial impression was that car was damaged while at that parking lot. Hertz office in Ramstein did send me pictures and report, however there was nothing on that car that wasn't there before. All tape markings and scratches were consistent and same as when we picked up the vehicle in Cologne. I called Cologne location and they said that damage report only indicates tape markings on hood, and no scratches on fender. They referred me to central customer service team, First Notice of Loss, email communication only, takes them days to respond to email inquiries.

I requested damage report from rental prior to ours just so we can compare damages. I stated that all scratches and tape markings are consistent, nothing new added...but after days of arguing they basically told us to get lost. (Quote) "We now consider this case closed. We have informed you that no further investigation into the matter will be made without additional documentation to support your claim that you are not responsible for damaging the vehicle" (unquote). So, our 2 days $100 car rental ended up costing us close to $1,000.

This is no way to treat service members. Hertz is a complete fraud, sticking renters with damaged vehicle and later pushing repair charges down their throat. They mis-advertise location details; if I would pull the car to the office showing damages they would still say I cause them; plus I had to drag kids across Cologne to get to vehicle location. Their agents are liars, see foreigners and push damage reports with vague description of damages so they can recover extra money later. NEVER AGAIN USE HERTZ, NOT IN EUROPE, NOT IN THE U.S. BY FAR, THE WORST CAR RENTAL EXPERIENCE I HAVE EVER HAD.

I called the 800 number today thinking they may be more helpful. Wrong! The lady stated that because there was already a resolution, nothing more could be done!!! The car died seconds after exiting the freeway! I could have been killed, along with many others, had it happened one minute sooner. There was no warning. The car just shut off. And $40 is going to fix it? No! I will never use Hertz again and neither will anyone else I know!

Since I've been here I've seen countless other customers have to cancel their reservations & make other arrangements because they can't wait an indefinite number of hours for a car to show up when it was already supposed to be here. My parents were in town last week, rented a car & had a similar experience so it must be like this every day. How do they stay in business? There should be stiff penalties for not returning vehicles on time. I feel sorry for the people whose plans were ruined today. Return cars on time, America. People are waiting!

Fast forward 5 days and I receive a phone call from a claims company in Utah called PurCo. The agent on the phone states I returned my Hertz car damaged (scratches on the bumper) and owe 1,347.95! I was shocked and said the car was returned in the exact same condition I received it in but the PurCo agent says this does not matter and I am responsible for the "damages" since the scratches were not previously recorded by anyone. The agent says he will email me pictures of the damage and I can get back to him about it. I immediately called Hertz in Pullman to ask what was going on and they said they were unsure of the circumstances. I asked if they kept pictures of their cars and they said "no".

I then called Spokane and spoke with an extremely unhelpful agent who said he had no idea what was going on and all my communications needed to be directed through PurCo. I told the Spokane agent that obviously someone in Spokane knew what was going on since they were the ones to send my "damage" claim to a claims company. The agent asked if I needed PurCo's phone number to which I said "no" and informed him that I and no one I knew would ever rent from Hertz again.

Days later the hold for 260.00 dropped off my account. Two days later I was charged 221.83 for rental! One of the charges said I was under 25 years of age. I am 48 years old! I called and was told it is what it is. I rented the car from Abilene municipal airport in Abilene, TX. I have submitted the only document I was given. The person that filled out paperwork for me said he was not sure exactly how to do it manually. Wrote down his personal cell # if there was any problems. I called him and all he said was sorry…

Sadly I feel that staff were deliberately trying to cheat me. They did not apologize for the very expensive errors that they made. Their manner seemed smooth and calculated. Were they doing this since I was with three young children at the end of a vacation and waiting to catch a flight? I don't know. Or, because my Italian is non molte bene. I will be writing to different web portals especially since I feel these errors were deliberate and systematic (involving more than several staff).

When the manager entered to customer service area, she did not look at me, walked right past me without acknowledging me, she did not introduce herself or state her title, she did not ask my name. She took a position behind the counter and was clearly posturing that she was annoyed at being there. I began to explain that when I first rented the car, I was told that I could have a special offer upgrade from a Ford Fusion to a Chrysler 300 for $65 more for the rental period. The manager interrupted me and stated that that did not happen. I told her (pointing to my wife and daughters) that we all heard it. The manager would not even look at my receipts so I could explain this. She again stated that this did not happen and refused to listen any further. I asked how we could resolve this - she stated that the contract stands. Instead of working to de-escalate the conflict, the manager clearly was intending to escalate it.

Growing frustrated, I told her (I hate doing this) that I had two earned doctorates and that I know what I was told. Admittedly, I did not look at the original receipt in the charges section - I focused on other areas that the rental agent was reviewing. I am not a frequent car renter, but I have always rented at Hertz and am familiar with this kind of at-the-counter-upgrade offer and I trusted that the agent would do as she indicated. In addition, my preferences, etc are pre chosen via the "Gold" membership. This is a mistake that I will not make again. Growing increasingly frustrated I tossed my Hertz Gold Card on the counter and told her to keep it. She walked away - no acknowledgement. She did not care. She displayed no sense of company or customer ownership.

Hertz, if you have a security camera, I am sure you can view this. I used to run a small business that was highly dependent on customer/patient relationships. We were careful to inform all staff, especially our front counter and phone staff that they were to reflect our values and our loyalty and care for our customers/patients. This manager directly reflects on the leadership of Hertz - she is a exceedingly poor ambassador. Quite frankly, I cannot fathom how she holds this position. I turned and left and exited the area before I said anything that I would regret - I already regretted tossing my Gold Card - I usually have more self-control, but this manager utterly exasperated me.

As my family followed me out of the customer service area, my trailing daughter heard the manager call me an ** under her breath after I had exited ahead of my family. Hearing this from my daughter, I just left - I do not make it a habit of arguing with a fool. I informed them never to treat a customer like that - unfortunately I also had to tell them to never lower yourself to tossing the card. All very sad, especially on Easter.

So I talk with HERTZ, gave the scenario and added that my wife will need to be picked up at the rental house she has no transportation. All goes very well, the guy on the phone confirms my rental, and puts in the contract to be picked up, the time for pickup was 8am next day. I'm feeling pretty good.

7:45 am Next day I get a phone call from Melissa, I'm thinking "wow they were early great!" NOT SO FAST! Melissa said she called HERTZ, to make sure someone was coming because there was not a phone confirmation. When she calls she spoke to a woman who tells her, "I'm sorry you're outside our pick up location." Wife gives the scenario, HERTZ states "I'm sorry you're outside our pickup location. Wife explains it's in the contract for pick-up. HERTZ states: "I'm sorry you're outside our pick up location."

So after going back in forth, Melissa says "just cancel the reservation then." HERTZ says, "Are you sure you want to cancel?" Melissa says: "Um, are you coming to pick me up?" HERTZ: "I'm sorry you're outside our pick up location." "Well, then cancel the reservation." HERTZ: "Is there anything else I can do for you?" Melissa: "yes come pick me up." HERTZ: "I'm sorry you're outside our pick up location. Melissa HUNG UP THE PHONE.

So to sum this all up, basically if you're stranded, with only a Debit card and a State issued Drivers license, you need to start walking. Because AAA will only send a tow truck, ENTERPRISE will only ask for documents you most likely are not carrying, and HERTZ will only tell you "I'm sorry you're outside our pick up location." This is absolutely absurd!

This was not expected at all based on previous experience's with Hertz. We had come in on a red-eye flight so we just dealt with it, and went by a CVS and bought disinfectant and wiped the entire car down. The car was decent after that and we proceeded to drive to various destinations. On Thursday we were driving to Dallas and the low tire pressure light came on. It was reading 21 lbs. and I was on the highway in a downpour so I monitored it. It stayed steady at 20-21 lbs. for the majority of the trip until we entered the Dallas area and it started to lose pressure. It was down to 18 lbs and I pulled into a gas station and spent 1.25 to fill it back up. We then drove to our destination and checked-in.

My wife called Hertz "Road Side Service" and told them about the situation. The rep told her it would cost 80.00 to have a tech come out to change the tire! I stated "that has never happened to me, just bring a new car out and switch it out before it goes flat." They stated that is customer service and attempted to transfer her (lost call). She called back to Customer service and they stated that it is Saturday morning. I went to the car at 9:00am. Tire was flat so I spent the 10 minute required to put the spare on, saved 80.00 dollars and drove the car cautiously. I didn't drive the car until Sunday when it was time to turn it in and once we did, we were charged additional money due to the fact we had picked the car up at 8:47 am Saturday and it needed to be turned back in by 8:47 am the next Saturday to avoid additional charges? Huh? We said we were renting it till the 20th of March... More bs!

Very dissatisfied with the pickup cleanliness of the vehicle, the professionalism of the car delivery, the Emergency Roadside Service, Customer service and now the end turn in spot! Roadside service responsibility and attempted to transfer her again! Lost call! So I said "let me talk with them" and I called, explained the situation and was given the same runaround and then told to drive the car at 4:00-ish Dallas time to the airport. I stated I just drove 5 hrs in a storm to my Vac destination and was not going anywhere, they need to deliver a car that is drivable (not a low tire) to my destination. The statement was "we can't do that". I stated "thanks for ensuring we will not rent from Hertz again."

Who does business like this? Who oversells their stock and ruin their customers planned vacation? Who doesn't call you back to resolve the issue? Who forces you to spend hours calling around in desperation searching for an alternate rental car and then you finally find one that is twice as much of the initial reservation amount. I know the answer to all of the question. HERTZ. I am so disgusted with Hertz. I will never reserve, rent, nor refer my dog to them ever again. I only gave them one star, because it does allow you to post without marking one. They don't even deserve one star. I would like a refund please.

We proceed to look for our car. An hour later we find it. No one around in parking garage to help us. We drive way. The car was shaking a bit. We never drove a Camry before, so didn't know if this was normal or not. The next morning we get a blowout in the boonies. We call Hertz and they tell us we have to change the tire and pay for the tire, and tell us to find the nearest Hertz to change cars. You would think they would come out and get us and help us. Then proceeds to tell us if the spacer tire that we put on blows, we have to pay for that too.

Two hours later in Mesa we find a Hertz. The guy was so rude. So the car he gave us had no GPS. He said they will charge us another $100 for an upgrade. We don't want a ** upgrade. We had GPS in the first car, which we friggin' needed, 'cause Sprint phones don't work in AZ that well. No GPS in second car. We drop off second car and had to pay 520.00. What?! I want a FULL REFUND! This was a terrible experience. I have BBB working on this also. Please help us get a full refund.

On the bill, it shows the rental fees of just over $900 paid by State Farm but now they are coming after us for the damage waiver insurance that we never ever signed up for. HERTZ is a very dishonest company that should not be allowed to do business. They have no regard for customer service or trying to help their customers. I will never use them again!

The representative at the Aberdeen location was nice over the phone and 1. Said he changed my reservation to a one-way for $174, 2. Told me I could leave the car at the car dealership across the street with the rental ending on Friday. I agreed and even stopped by the location on my way home with my new car to confirm that arrangement was ok. The one I had talked to had already left for the day, but his partner assured me that they would close out the rental as of Friday and send someone to pick up the car from the dealership on Monday.

Then Monday night I noticed that multiple charges were pending from Hertz on my debit card - three to four charges of $125 and sometimes a charge of $95. I explained the situation to the main Hertz customer service number and they said the rental was showing as still open and with a late charge of $40. They said they would flag the situation to the Aberdeen office for them to address it on Tuesday. After another round of phone calls on Tuesday, Aberdeen confirmed that they picked up the car and the rental would be closed as of the previous Friday, but the manager was on vacation and the other person couldn't take the late charge off of my account; he said he might be able to get Hertz corporate to help him.

However, by Thursday my debit card ended up overdrawn because there were three charges of $125 pending plus a confirmed charge of $214 (ie the agreed upon $174 plus the late charge). That's a total of $589 when I was only supposed to be charged $174! I called the main Hertz customer service number and the lady said she took the late charge off, but she claimed the holds wouldn't be lifted until a week or two later. There was nothing she could do to free up the extra $375 in my account sooner and who knows when the $40 late charge will be refunded. I'm very displeased with the Hertz customer service and I want my $415 back available in my account as soon as possible.

They also billed on my American Express the fees (that is ridiculously higher than the base rental rate) for the optional fees that they argued I agreed on! The local office phone never gets answered. I was on hold each time I called for at least 15 mins The billing office agents are plain rude even before I had the chance to say what my problem is! Are HERTZ employees underpaid? And if their conversations are monitored as it is said do they really care? I really hope someone at HERTZ read all these negative reviews about their service.

In my situation I disputed the charges and they were removed i.e. I see that they did not add gas to your car so you must have replaced the fuel. If I had not called it would have been $s in their pocket. I would suggest if you don’t need to use Hertz don’t. Otherwise don’t use the email me the receipt option. Also if you see the opportunity to join any class action lawsuit for these crooks, do it.

A mgr finally arrived with no name tag or any intention of telling me her name. She then said If I was going to be loud or angry about my situation she was not going to help and literally walked back to exit door and threatened to make me wait 'till I was nice enough to talk to her so I humbled myself like a scolded child and begged for her not to leave me standing there like a fool. I then told her my situation in which she checked the computer which told her I was right then she said after she knew I was right she was going me a favor by taking my original deposit of 200,00 and graciously adding over a 100.00 more much less than the first rude woman that quoted me 627.41 and I should be grateful that I allowed her to fix what was Hertz mistake in the first place then she noticed I was on the family and friends plan and that would take what I thought would be 96.00 to the sum of 212.00.

I sarcastically said, "Thank you so much for your effort" in which there really was not any only because my family waiting below was mad at me in case of us missing my flight in which my wife an RN at a children's hospital had to get back to for work so I took the 212.00 pounding in the face and ran off assuring my family - we would make our flight back home knowing that this fight and complete disrespect by your employees at Seatac - would be handled a different day.

I transferred $300 from my debit card to my credit card to pay down my credit card so I could make the deposit, but I had to wait 24 hours my credit card company said. In the meantime my reservation was still good, I was told and I would be able to use it the next day. They could push it forward one day no problem.

Fast forward, an Indian guy canceled my reservation thinking he could get me a better deal for $44, not looking at my reservation properly. He thought I was returning the car to Detroit, when clearly I was returning it to London, Kentucky!!! If he could have just read my original booking he would've known instead of just canceling my reservation WITHOUT my permission... After that I went to Hertz rental car at Detroit international to find out about my rental car. After talking to Hertz on the phone about 3 hours today before I went there, I got there and they said that my reservation was canceled (as mentioned above) and they cannot reinstate it.

They wanted to rent me a car for $182, and another for $170 was their cheapest... I said look I rented in weeks in advanced and I did not cancel it, it was YOUR people that canceled it, not me! YOU are the people that canceled it you need to take responsibility for YOU canceling my reservation... because this Indian guy who did not speak proper English decided it was a good idea to cancel it because he could get me a better deal, but instead of being a proper customer service agent he went ahead and made a new reservation without fully understanding what was going on. So now they will not reinstate the one that this Indian guy canceled and now I have no way of getting a car, my rate was $65.97 and they want to charge me $170... That is over $100 more than what I should be charged.

On top of that, after I left the office, getting there took about 10 mins on a bus and about 10 mins waiting for the bus, and 10 minutes back (another 30 minutes wasted on Hertz before even wasting another 30 minutes there). After getting off the bus at Detroit international, I waited on hold for 30 minutes, after that I got really upset I decided to hang up and call back. I called back and talked to this guy, explained the situation for the 20th time today and he said hold on. He put me on hold and then put me over to the main menu. It was like "press 1 for reservations... Press 2 for..." what the hell?! I asked to be transferred to his boss or someone that can help me... So now I am stuck here in Detroit almost 14 hours stranded at the airport with no help, no way to get out, and my only rental car was canceled by some Indian guy who didn't understand what was going on. I can't believe this nightmare, this company is a joke.

No other company would ever do this. If Enterprise was to make the same mistake, they would fix it and might even give me a bigger discount for the hassle. All and all I have spent about 5 hours talking to Hertz today and I assume I'll have another 5 hours tomorrow before I get this resolved. This is a joke and I will NEVER rent from Hertz again.

When I called customer service I was given absolutely no support besides being told I could issue a formal complaint. Avis clearly has no concern for their lying employees, and does not care to assist me or right their wrong. They tell me it is against policy to remedy this situation, but it is obviously not against policy to have untrained employees giving out misinformation that results in major problems for their customers. I highly encourage anyone to stay away from Avis as they support their employees lying to customers and have no concern for the serious problems those lies create for their customers. I rent frequently for business and personal trips and me and the very large company I work for will never rent from this shady mega-rental company again. There are plenty of other choices so my business will go to them rather than supporting the lies and misinformation practices of Avis and Hertz.

To make a long story short, I've called Hertz 8 times and get the same story. I called today and they didn't have anything on record for past calls, but they assured me the money will be refunded in 2 MORE weeks. So total wait time will be a month and a half till I might get my refund. It's really sad that Hertz lost a good customer and a lot more business in future rentals for a little over 700 dollars. I will NEVER use them again and I've sent out a company-wide email to my 300 plus associates to do the same. This is the problem with big corporations in America where customer service does not mean anything to them just the dollars they can charge. I'm really disappointed in Hertz. It's very sad.

They know I work 250 miles away and travel. Did not even have a CD Player in the car. The best is yet to come. I then spent all day Sunday trying to contact somebody to complain and get a change. Could not get through to anyone (other than a machine). Even better, apparently they only operate Monday to Friday 8.30 until 5. I am still on hold after 32 minutes. Please continue to hold and your call will be answered shortly. What is shortly in the world of Hertz? Now 33 minutes. Do you know what's even funnier, the woman I eventually got through to on the phone did not give a hoot and had even less grasp of customer service. Company is a joke. No order number on my documents. Car **.

When I inquired about the charges, at first they said they don't know what it is that we should dispute it with our credit card company. When we persisted they said they had received 3 requests from Italian authorities for our information and they charge for their time to provide it. I kept asking them to send us copies of requests and why they did not advise us when they charged our credit card. We never got a satisfactory response. I will never rent from Hertz again and neither should any other tourist.