Executive Tour and Travel Reviews

I am extremely dissatisfied with my experience with this company and their “Vacation of a Lifetime” certificate. The offer is presented as a simple promotional vacation, but in reality it is a highly restrictive and confusing process. While the company is able to email the certificate and accept electronic payment, they require customers to return documents through outdated methods such as fax or mail, and do not provide a clear or consistent way to complete reservations electronically. This creates unnecessary barriers and delays.

NEGATIVE 5 STARS! They LIE, are RUDE and UNPROFESSIONAL! They take your money electronically then you have to wait 60 DAYS for a PAPER CHECK? WHERE ARE WE 1950s?!?!?!?!?!?! They LIE about sending correspondence, but when you involve the Florida Attorney General, they was to resolve things REAL QUICK! DO NOT purchase anything from them! Take them outta business!!!

Horrible horrible experience. Rude staff, they ignore emails, they do not want to help you with a travel coordinator and will not answer any questions. Politely. It's all a big scam! Do not do the timeshare presentations! It's a big rip-off. Now no one will respond to me to get my $50 deposit back. They are frauds and scam artists!

Horrible company to work with, do not spend your money. Was given a “free” 3-day, 2-night getaway at specific destinations. No one ever answers the phones and rarely calls back. I followed all the rules, including putting down a $50 deposit that would be refunded once we showed up. Husbands and I showed up, did our 3 day/2 night, then called them after we got back. Left several messages. After 2 months, finally got someone to answer the phone. Was told we needed to fax them our information and certificate number in order to get a refund. Another 30 days went by, so I emailed them. Finally received an email 9/10/2025 stating information was received and refund would be processed but could take up to 60 days to receive it. It has now been 64 days, no refund, no response to another email, and no one answers the phone. Waiting for their pants to burst in flames for lying.

I have experienced extremely poor customer service and unprofessional behavior from ETTSI Fly Free America and Vacation Destination Motivation since 9/25/25 regarding my condo voucher. Despite numerous calls, voicemails, and emails, I received little to no response, and when contact was made, the representatives were dismissive and argumentative.

I wish I could give this company negative stars. ETTSI is completely fraudulent and should be avoided at all costs. They lure people in with so-called "free" cruises and travel deals, but once you're in, you realize it's a scam. The actual prices are often double what you'd pay elsewhere, and the fine print is full of hidden fees and conditions. And good luck trying to reach someone to speak to. They do not provide refunds and become unhelpful and evasive once they have your money. It's a classic bait-and-switch. This company preys on people looking for affordable travel and ends up ripping them off. Do not trust them. ETTSI should be investigated and shut down.

Not happy with this company. I received a voucher from this company as an incentive when I got windows for my house. I did an upgrade on a cruise from an inside cabin to a balcony. I had to pay any upgrade fees and charges. It came to $2,035.50 for two. They said this was 70% off the normal price. When I went directly to the cruise company website and checked the exact same cruise for a balcony it was $2,028.00 for two. I found out they look the price of the cruise called the rack rate. Well from the rack rate it was 70% off, but it was about the same as if I booked the cruise directly with company. I didn't see the incentive for this voucher. By the way I got my windows from Pella. If they offer you this voucher as an incentive. Be warned it is not all that it sounds. I have attached what I paid Executive Travel and a screen shot of the cost directly from the website.

There is not one thing they can do for you-- excuse after excuse and deceitful advertising and hidden and exorbitant costs everywhere. No phone calls are ever returned and mail lost and faxes lost-- a voicemail might be returned two weeks later and the question will be-- what do you need? as opposed to answering what you asked in the voicemail. RUN RUN RUN away with all your money, time and energy intact!

Worst company ever! Do not get involved! RUN! Even if it’s given as a freebie! RUN! They’ll take your deposit and never communicate. I’ve tried since 2023! SCAMMERS!!!! You’ll never get called back. Never get responded to! They are terrible people!

*SCAM AND FRAUDULENT* This site/company is a scam, it buys and sells your information to timeshare companies, and charge you twice to do it, unbeknownst to you, with a promise to pay you the first deposit back. Then the "owner" is the rudest, unprofessional person I've ever spoken with in my 46 years of life. Once you ask for your deposit/refund back (that was promised to you) she then gets very disrespectful and admitted that this is a scam.!! I will be reporting to BBB.