Executive Tour and Travel Reviews

Terrible company to deal with, start to finish. Finally gave up trying to book room, after repeated "unavailable" blocks, and attempts by company to offer timeshare tour availability dates. Eventually gave up, requested deposit refund, which did not arrive in stated timeline. After I called, to complain, they finally issued check. STAY AWAY!!!

I have called multiple times about my reservation for my trip. I have sent emails. I was told they sent me a email, that is a complete lie. I'm going to have to get my 50 bucks back if this place is not very reliable, they suck. I'll use my discounts I have for my employer from now on, this is crappy service.

The rudest company that lies. Did not do what they said and would not schedule my trip or refund my money. The associate loud talk me and lied about sending me a email. Then refuse to schedule my vacation and denied me a refund

DO not trust these people ever!! Worst travel agency in the world. Worst customer service ever. They are living with the 50$ they charge for every so call give of the vacation of a lifetime. They charge 50$ to activate the vacation package, then they don't send the papers you need on time and then when you call it's all your fault and they are the rudest of people. NEVER MAKE A RESERVATION WITH THEM AGAIN.

I was dumbfounded about the horrific Customer Service until I read the reviews with very similar experiences all the way back to 2013. Now I know this is part of their scam, so that they can refuse to answer questions. They just want you to give them more and more money without the information you need to be a wise consumer. I tried to ask a question about the cruise since I had not received any information, and she rudely continued to talk over me, then told me to chill out that she wasn’t answering any questions about the cruise. I will be requesting a refund of my activation fee. I also noticed their website is not secure.

I was given this voucher when I signed up for Archer Travel as an Independent Travel Agent. I was grateful to receive something like this. Free accommodations to any destinations they have. When it was time for me to redeem it, I paid $50 to redeem the voucher. Then they emailed me to tell me that they need more information from me. It was so difficult getting a hold of someone in their office. It took me several times to call and I left 2 messages to finally get ahold of someone.

They charge $99 activation fee and do not contact you for months. I screenshot the same cruise the day I mailed my certificate and again during the call and they wanted to pay more than $200 more for an interior than carnival wanted for a balcony. They are pure evil as Chase fraud cannot dispute the charge! Please don’t believe these discounted or free travel packages because they just steal your money! Book direct or use a reputable app.

This company is a scam. They overcharged me at the hotel, which was horrible. I complained to five people before I got my money refunded. Then 6 months later, got charged again. When I called their “corporate” office, the most unprofessional people I had ever spoke to kept laughing, making jokes, lying about their names and titles. The whole company is a joke. Do not work with these people. They are pathetic!

I can’t even begin to explain EVERYTHING that went wrong with our experience with ETTSI. The only way I can describe them is dishonest and unethical. Please look at their BBB (Better Business Bureau) rating - it’s a D-. Yes you read that correctly a D- AND that’s just the beginning, there are oodles of bad reviews out there just like this one (and worse).

Do not deal with this company. Don't take anything even for free from them. You will regret it 100%. The voice recording they make you listen to is full of marketing lies that will get you. Block their number forever.

If I can give no stars I would! I received this "vacation of a lifetime" certificate from Westgate presentation after purchasing from them in Orlando, Florida. It is NOT Westgate and they are an individual travel agency/third party and this is another marketing thing, meaning BIG LIE, a SCAM! I do not usually write reviews and I've been very gracious and patient with these people but I have reached the end of the line. I had to pay the activation fee of $50, so okay fine. Then I had called in for the dates to be booked. The person on the phone was rude, on top of that, I was being charged another $220 plus another resort fee of any kind, and who knows what else when we get there. So I cancelled my certificate which they said they could and that I would get a refund.

I received this promotion for taking a tour at Westgate. Although it wasn't explained the way it works I was still able to use and enjoy the certificate. My travel coordinator set it up and it was a nice short family vacation.

I did a timeshare with Westgate Resort in Orlando, Florida. An incentive to the timeshare was receiving a 2 night 3 day vacation through ETTSI. I paid my $50 deposit and selected my destination along with my dates. Next, I received an email instructing me to call to answer additional questions. When I did so, a customer service represent informed me it was a mistake and was very disrespectful as well as in a very demeaning undermining tone. The customer service representative was so rude to the point, I decided to request my deposit back and forget the vacation stay all together. I wouldn't recommend this vacation at all. It also is not free by any means. I was told that I would be charged a $49.24 charge and no telling what else I would be charged If I would have continued with my reservations.

We attended a Timeshare presentation at Westgate Vacation Villas in Kissimmee Florida. We were told we would receive some cash and a "Free" 3 day 2 night Hotel. The Hotel portion is by no means "Free" as we were told. There are Agency Fees, Friday and Saturday night additional fees, etc. Not going to use it. Rip off. Better to pay the 2 nights hotel.

Most rude manager who berates the customers. It took at least 20 calls to set up the vacation and get some questions answered. Not one wants to speak to you because one agent said each call is held against them. Most of the time you are directed to their website or to a message machine. There are so many fees, taxes, deposits, etc. along with taking a tour instead of paying an additional $100 fee for scheduling less than 60 days out. It would have been less stress and much cheaper to just pay two nights lodging for Disney. DO NOT FALL FOR THIS! Entirely not worth it.

I was given a promotional cruise offer when I purchased a new truck. I activated the offer in October, sent in the dates requested and the company did not contact me, I reached out to them in January 2019. After repeated requests for someone to contact me regarding making the reservations, budgeting for the cruise, etc I received an email stating I would not be contacted any earlier than 60-90 before the cruise.

ETTSI is a scam operation that works with time-share companies to induce you to buy a time share. If you buy a time share, the time-share company states that it will give you a cruise or R/T tickets between your hometown and the time-share site for your first stay. This is supposed to be arranged through their business affiliate, Executive Tour & Travel Services (ETTSI). When you contact ETTSI, it tells you that it doesn't have the cruise or R/T airfare that you want. You can apply to ETTS numerous times (like I did), but you will always receive the same answer: they don't have the cruise or R/T tickets that you want. ETTS is a scam operation to be avoided at all costs.

This was a gift for attending a presentation while vacationing in Mexico. Once we got back home we checked out the validation form that was sponsored by Fidelis Two for Airfare for Two Platinum-intl. We completed paperwork and posted it (we live in Canada). We enclosed the $24.90 US. About 10 days later we got our mail back. We were informed that it has to be sent only by registered mail.. For whatever reason Canada - US doesn’t do registered mail. So we sent it Xpresspost. Cost $27.75 can. Again a week or so later we got our mail back indicating that it was Invalid certificates cannot be resubmitted...total BS. So I checked company out online...and here I am writing this review!

ETTS is a scam operation that works with time-share companies to induce you to buy a time share. If you buy a time share, the time-share company states that it will give you a cruise or R/T tickets between your hometown and the time-share site for your first stay This is supposed to be arranged through their business affiliate, Executive Tour & Travel Services (ETTS). When you contact ETTS, it tells you that it doesn't have the cruise or R/T airfare that you want. You can apply to ETTS numerous times (like I did), but you will always receive the same answer: they don't have the cruise or R/T tickets that you want. ETTS is a scam operation to be avoided at all costs.

Spoke to Mera today in the cruise department. She was pleasant and helpful. I am not using the cruise certificate but I enjoyed the service I received from the young lady Mera. She very kind and spent 15 minutes on the phone making sure I understood.

Received the certificate for taking a tour in Miami. It was for 2 roundtrip airline tickets and 2 nights hotel stay. I activated the certificate with $100.00 deposit. The next day I got in my email an reservation form. My husband and I filled it out and in 3 days I got a phone call from Maria and an email with my hotel choices. After sending in for the taxes I got my flight and hotel information. Maria answered any questions I had and emailed me the same day with all my information. It was a pretty easy experience and I enjoyed our trip.

This place is NOT an ethical company and I will be using all of my legal resources to help those that have been wronged by them. First they had me send them $24.90 then a reservation fee of $150. They send a random email and give you EXACTLY 7 days to respond (which includes sending a $318 payment within those 7 day). The things they said on the phone shows me this is a crooked company. Vidanta gave me this voucher so I now hate them for doing business with such a shady company.

In December 2017 was given 2 cruise vouchers for a future cruise. When I contacted ETTIS, I was told to fill out the voucher form and submit it with $50.00 fee and then to contact them in August 2018 for a December 2018 cruise. Called today (August 3, 2018) and was told that the price of the cruise would be $499 to $699 per person. This voucher I received states I am to pay for port fees and taxes which come out to $102.63 per person. The person I was dealing with (Amanda) said that there is also a booking fee they charge which raise the price. I can book the same cruise through the cruise line for $409 per person!!! I told "Amanda" that I would like a refund of my $50 and she said she would send the refund form via email.

I received the Vacation of a Lifetime certificate when I toured a Spinnaker property in Florida 2 years ago. After reading the brochure, I saw that I was supposed to activate the certificate within 60 days. Oops. Nevertheless, they never asked when I received the certificate, but proceeded to take my credit card info and charge me $50 along with my requested dates for travel. I received my confirmation via e-mail from Cindy advising that they needed more information and that I needed to call her. Apparently, Cindy is a pseudonym and not actually a real employee. The person I spoke with advised that I needed to pay an additional $50 to book the reservation and that I would get my $50 activation fee back after I traveled. I innocently asked why couldn't they just transfer that $50 to the $50 reservation fee. This chick got real smart with me stating that wasn't going to happen so I asked to speak with Cindy, whom I thought penned the email.

We are members of Vidanta and were offered "2 free travel vouchers" via ETTSI with our membership. This is a real gimmick. You have to pay an activation fee within 30 days, then, once activated, you have to send a deposit for a flight within 15 days. It is all tight timelines and no flexibility. Then you will find your "flights are unavailable" for any request you submit. And, if you submit again, they will reject if your dates are not at least 2-weeks different from original. THEN, if you are lucky enough that they send you a travel voucher, after you have paid almost a 1person airfare in fees, you will see the small print that this is for basic economy airfare where they choose the time of departure, the airlines, up to 2-stops to get to destination, no carry-on bags and no refunds or changes!! No Thank You… This is almost fraud.

ETTSI Redemption Center, 386-255-3393 & Vidanta Resorts - I recently upgraded my Vidanta Resort membership. One of the benefits I received was two free tickets and I had to register in 30 days. I sent a check for $24.90 for registration. The check was sent back to me as invalid (I was supposed to send a money order or a cashiers). This should have been my first suspicion. The second was their letter had no phone # and only a P.O. Address. Second suspicion. I looked them on Google, took me several tries and I eventually found a number. To ask if I could just send a Money Order and then refused. The person was rude and just hung up on me, I was a little hot under the collar. She wouldn't even let me get a question out before she hung up. Totally nonprofessional sham business!

Customer service was prompt to answer the call. They do work standard business hours so I had to call on break. I was able to have my 3/2 booked within 3 weeks. Stayed at a Holiday Inn in Gatlinburg, I did take the tour to waive a weekend fee. 90 minutes was worth it. Overall, I'd use them again if given the opportunity.

Absolutely awful! Do not fall for this company and if you put down a deposit be sure to get it back!!! They DO NOT give what is promised. You HAVE to stick through the sales pitch. They will continue to tell you the dates picked aren't available if you don't agree to.

Received the vacation of a lifetime. After carefully reading all the terms and conditions I decided to go ahead and activate. I worked with Carrie to book my vacation in Sunny Isles Beach, Fl. Although not guaranteed, I was placed at a beachfront resort. I paid a total of $99.24 and then was refunded the $50.00 approximately 60 days after I submitted for my refund. The process did take a little longer than booking on my own, but for a promotional certificate it was really easy. I would do it again. I think if you read and ask all questions before you activate, it becomes a pretty painless process.

Dear fellow victims and future ones. Please have some respect for yourself and save your Time, Money and Nerves. You will eventually lose all your deposits, fees and end up paying for all kind of rules this crappy company has, and you'll never get to your destination and only if magic happens and have nerves of steel you can fight for a refund if you'll ever get hold of anybody useful and honest that works for ETTS, INC. If you SUM all the fees and deposits and time you wasted, the hotels.com or any other booking sites will look like Heaven compare to this scam and nightmare. Don't give them any credit card info and other details. They are not disclosing any of their info, why should you? I hope that will help others from becoming victims!