Executive Tour and Travel Reviews

I want to ask questions to plan a vacation. But every time I call to speak with someone, I get the answering machine. They do not call back immediately after I call and I have left my question on the phone. When they do call back, they did not answer my question. They just called and said, "This is Executive Tour and Travel Services you called!" So, I tried calling yesterday, all day. But I got a busy signal on the line. So this morning, I figured I would just try to get the recording to make sure the line was fixed, since it was Saturday and not a business day. Well, it was still busy. I am a little worried since I gave them $50.00 deposit towards an upcoming vacation. Will I get a refund if I never get a hold of them? This is from a sad and frustrated possible vacation customer.

I gave a deposit of $198 for two reservations that never came through. I had to wait eight months to finally get my deposit returned! Do not deal with these people. They are rude, they lie, and are totally dishonest in their business.

I originally received this voucher in May 2011. After putting in my $50 deposit, I had to request dates in writing. After 3 attempts to schedule the dates, I was finally told that I had picked the wrong weekend and had to choose different dates. First of all, it took someone about 2-3 weeks to call me back each time. When I tried to call my representative Cindy, she was never available. She was so rude each time. I finally got through to someone in the refund department in February of 2012 and they guaranteed me a refund if I didn't have scheduled dates by the end of the week. Surely enough, when I tried to call this person back, they were never available. This company has the worst customer service ever. They will not call you back, will not answer when you do call, or schedule you anything that is remotely convenient for you. This experience was a disaster. They should be closed.

I could not get my $50 deposit back, after a supposedly free 2 night stay in Orlando & 2 night stay in Hilton Head, NC. This was a promotion through an ad I received that if I charged a certain amount to my Stein Mart Master Card, I would get this certificate from ET&T. I never did get the overcharged resort fees back.

Executive Tour and Travel did not refund me the $50.00 activation fee even after all requirements were met. They required an extra $49.24 in hotel taxes, only to find out that the rooms cost only $48.00 a night. I paid the taxes upon checkout.

This company needs to be shut down or forced to disclose ALL terms up front.

I paid a $99 deposit to Executive Tour and Travel Services, Inc. on 01/14/2008. It was to activate a certificate that would entitle me and a guest 2 complimentary round trip airline tickets. It was to be applied towards the accommodations, or refunded if you don't travel. It states that in the travel form. I was not able to travel within the 12 months so I extended my tickets for a year and paid $50 to do so, on 01/14/09. The tickets would then expire on 01/14/2010.