Executive Tour and Travel Reviews

Con artists & rude on top of it - Westgate Resorts gave us a Vacation of a Lifetime award with Executive Tour and Travel Services for a "free" 3 day, 2 night stay that is completely bogus. We paid a $50 fee to register the certificate since they tell you it will be refunded after the trip. Now that September has passed and the company did nothing to book our dates, we do not get to use the certificate AND we lose the $50. Of course, they'll let us use it if we want to pay an ADDITIONAL $50 & be subjected to a 90 minute resort tour. No way that is happening. Walk away from these fraudulent offers!

My sister won a cruise, we paid the $99 reservation fee and purposely scheduled in November because there were no per person fees at the time. Thirty days out from the date we planned to take the cruise, we still haven't heard a word and after calling three days in a row a lady proceeds to tell me it's $700 and wants me to give it to her over the phone, but refuses to email me or mail me anything. You only have 30 days to cancel the reservation fee and they have no intention of contacting you until 60 to 90 before you are supposed to take the cruise. Needless to say we aren't taking the cruise, I'm out $99 and we have something better planned to do during that time.

I am now on round two of date requests for my air certificate vacation. Not holding out any hope. Although the certificate states that once your request is submitted a representative will call you to add additional nights or excursions if you wish that doesn't happen. If you try to call ETTSI expect to be on hold up to 40 minutes, they are only available 9 am to 5 pm M - F and close 12-1 for lunch. Two people I spoke to were nice but unhelpful. The rep at the air vacation extension lied twice so far about the dates my requests were received - certified US mail doesn't lie - and had a very ugly attitude and language all four times I spoke with her.

I placed my requests 3 weeks ago; you processed my deposit and I have not received a confirmation yet. I check the availability for the hotels you use in Napa Valley. There is plenty of availability for the dates I provided you. I'm beginning to think this is a scam. I expect a confirmation within 24 hours. If I don't receive one. I will contact the Better Business Bureau and others.

Airfare for 2 - paid $50 fee, then $50 per person ($100) for reservation request fee, then $59 per person ($118) for processing fee, just to constantly receive "Date Unavailable" notices. They try to string you along until you forget about it to keep the fees without delivering the end product. Requesting refund immediately. SCAM ALERT.

I won a 3 day and 2 night vacation of a lifetime through ETTSI Executive Tour and Travel. I sent my voucher in and a month later I had to send $50 to reserve my hotel room and gave two dates and place I wanted to take vacation on. I got an email telling me to call the company to speak with a Cindy. Cindy was not a friendly person at all. She said I had to give another $50 for the people that was setting up my reservations.

THIS IS A NIGHTMARE. I REALLY WANT TO MAKE A FORMAL COMPLAINT TO THE STATE OF FLORIDA TO REVOKE THEIR LICENSE. Anyone has a website of the government to report all this fraud? They charge you US$50 first, then they sent you a "welcome package" and insist you to call (no e-mails in 2017 folks, believe it or not), then another US$50 more or less when you selected your dates (oh...and they have a wonderful rule of "3 days before and after holiday policy", so watch out with that too).

Recently I received four ticket vouchers for joining a travel club in Mexico and I tried to activate the tickets with ETSI... Now that I read everyone else's remarks I can see why they would not do what they are supposed to do. It is a SCAM of the highest order. Word to the wise, do not use them.

I am so so happy I looked at all of the reviews before I went any further with this Vacation of a lifetime scam. My husband and I won 2 prizes just for going to a timeshare tour, one of the prizes was certificate from Vacation of a lifetime - 3 days 2 nights' accommodations. Same deal 50.00 activation fee additional 25 charge per person per night for weekends and holidays, 12.12 per night booking fee, 25.00 agency fee, and you also have to pay the taxes on the rooms. What the hell really. And thanks to all of you we will not be sending any money to anyone. But we did buy in to the timeshare, which we absolutely love. Thank again, I hope you all get your money back, everyone should get the same attorneys and close this company down.

This is the biggest fraud that I have ever been a victim of. I should have known and steered clear, but I didn't. I have been dealing with these crooks for almost 6 months and I still do not have a confirmed reservation. I have had dates submitted for 2 months and all I have to show for it are countless emails saying my reservations are not confirmed. The date of my reservation is barely 3 weeks away. Oh and they have had $50 of mine for most of the 6 month time frame that I have been dealing with them. As an added frustration their hours of business make it nearly impossible for someone who works a full time job to talk to them on the phone. I am beyond furious at this point and have half of a mind to contact an attorney. If you read this before you have any dealings with these people do yourself a favor and avoid doing business them.

My husband and I were given this "Vacation of a Lifetime" certificate, during our stay at Westgate Resort Timeshare tour. We selected Carbos San Lucas, Mexico as our destination of choice, provided preferred and alternate travel dates, and paid $50 to activate certificate. Next day, we receive an email stating they need additional information, which resulted in us being advised of an additional $50/night charge due to our travel dates being on a holiday. The agent I spoke with said our lodging would be a standard room such as a Comfort Inn or similar. I scoffed and told her that no such property exist in the tourist area in Mexico, advised her that we'd just spent our Wedding Anniversary in Cancun, just this past June.

I have been dealing with this 'Pseudo' company for about a year now. The dates are never available, and they lied saying I needed a credit card to secure the rooms (which I wasn't told at first). When I finally got tired of dealing with these idiots, I requested a refund (in writing like they asked) and still, 3 months later, nothing. I don't understand how these scam artists are allowed to run a company like this. That just means I should be able to go start a company out the blue and take folks' money without a worry, or anyone for that matter!! Run if you see the letters ETTSI or phrase Vacation of a Lifetime.. Ugh...

Paid our $50 deposit and chose destination and two travel dates. Informed not guaranteed travel dates after purchase and dates were requested and told it takes 30 days to confirm! So unable to book reasonable rate of air fare. Requested to speak to a supervisor. Told they would call. Only call received was to sell restaurant and entertainment for unconfirmed dates! Requested refund and denied. Contacted Better Business Bureau in Daytona Beach, Florida. Gave them evidence and case was closed... Said not enough evidence! Apparently, they don't read these reviews or just don't care about the people this company scams!

Received a call promising I had won a prize. I won either a truck, airline tickets or a TV. I had to go and claim my prize in person. I was told they will not try and sell me anything but I had to listen to a 90 minute presentation. Of course they tried to sell something. $14,000 to join their travel club. That wasn't the only cost. I didn't buy and asked for my prize. They handed me a piece of paper. Won a round trip airfare for 2 adults for accommodations for 2 nights. Need to send $100.00 with registration form. What kind of a prize is that?

I got a vacation of a lifetime certificate. I activated it giving them a $50 deposit. They lied & conned me out of my money. When I requested to book my vacation they offered to put me in a 2 star hotel which is NOT what was promised before they took my $50. I tried cancelling the same day & they are giving me a hard time making jump thru hoops. Telling me I need to send in a written request & wait about 60 business days to get my $50 back. They were loud & rude to me. Their customer service was horrible. I can't believe these people are so hard up for $$ they con people this way. Soooo disappointed with these people.

Upset does not even start to explain how I feel. We were given this voucher because of a bad experience with Westgate Resort and that is another story (ALSO this was a free vacation because of the issue we had to deal with through Westgate). But back to this company, we did what we were told to do (I, being the husband called and gave some wrong info because I was at work and was on hold for over 30 mins), to get our trip planned. I called the other day to find out what the status was on the vacation, because the vacation we were going to take was less than a week away, and was told it was not scheduled. But, the lady thinks it would be for Wednesday Sept 16, 2015.

I paid my deposit with my debit card and they told me if I made reservations on a Friday or Saturday it was going to be an extra $50 a night. I told them I couldn't make reservations during the week because me and my husband work and the lady was quite rude and when I told her so she was even more rude. Submitted my request for a refund and it was approved. In the email it says if I paid with a debit or credit card that they will attempt to put it back in my account or if it was paid by a check it could be up to 60 days before they would mail me a check.

This travel agency issued me a certificate to use their service for a free 3 day 2 night vacation because I purchased a vehicle from one of their sponsored dealership. I went through the whole process of booking my vacation and picking the dates. They called me the next day and took a 50 dollar deposit. Less than 3 hours later I received a phone call informing me that me and my wife were not qualified for the vacation and they would not do any further business with me because I was not 21 or older...

We were given this package for viewing property with Westgate. We sent in numerous requests for booking and each time were asked if we would tour. When we replied "no" those dates were not available. Finally we agreed to tour and miraculously we got out first request. The hotel was old, not in a good location, the heater did not work well and the comp breakfast was lacking. Our tour was very negative by running down Westgate. Almost 4 mo later and we are still waiting for our $50 rebate. NEVER WILL USE THEM AGAIN.

I have had nothing but issues with this company. We received a 3-day, 2-night Vacation of a Lifetime voucher for taking a 90-min. tour with a capital resort property. We sent in request for dates to travel and I am less than a month out and still have not received confirmation as if my dates was accepted. Every time I call in, the standard answer I get is we "send the request to a booking agency and that's all we can do". I called yesterday and spoke with Cindy, though she was the rudest person that I spoke with, by far gave me more information than anyone else has. I sent in a refund request and we will see if I have issues getting that or not. I would NEVER use this company or actually take any company seriously that works with ETTSI.

In May 2014, I received 1 free Airfare for 2 vouchers and 1 free Passage to Fun for 2 vouchers. To activate, we sent $100 'deposit' (to pay for taxes, etc) for both the Airfare and the Passage to Fun ($200 total). We followed all rules to the letter; each time tried to book airfare (3 diff requests) 8 months in advance were not available. Each time we tried to book a cruise... wasn't time (within 60 day window) and an agent would be contacting me. We began the process in May... and in September I requested full refund, in writing, due to not being successful in booking. So far, I've sent a letter in September, October, December, and re-sending again today. I've not received one follow-up or anything from these folks. Run the other way if you are ever contacted by the folks.

In June we received a two free nights’ stay. We thought that is good since our 30th wedding anniversary was coming up in November. We filled out the paperwork, paid our $50 and then received an email about take another tour and would receive $100 afterwards. This cost us another $50. We just got back from our stay. We took the tour and guess what, no $100. At the resort they gave us a number to call, called them while we were still there and had to leave a message. Guess what, no call back to us at all. Getting home, saw in our email about having to send in a written request to get back our $50. Honestly I'll be surprise if we get at least that back.

Please do not call or buy anything from this company. They have the worse customer services ever and aside from charging you a fee of $50 just to send you a form to reserve. They charge you an additional fee of $49 something to book the hotel and that's not including another 90-minute tour. They have no sense of customer service and are worthless as a company and the employees don't fall far behind. PLEASE DO NOT DO ANYTHING WITH THIS COMPANY.

I too fell for this scam. We toured a timeshare which we bought into and was given a certificate for a 2 night 3 day vacation. Well, after paying $50.00 and faxing everything off, I decided to research this company and what did I find? All complaints. I feel that if I had paid for extra days or agreed to another timeshare tour my certificate would have been honored. This however was not the case. I called at least 7 times leaving messages without any response. They stated they emailed me that my dates were unavailable, they did not. So no vacation for me unless I go through my timeshare or plan it myself. Who needs the hassle?

I have read all the reviews and only hope I can get my $50 back some day. I have had to call and call to try and book this stupid vacation. Thanks for all your comments. Their # is 386-255-3393 press 0 to get past the b.s. good luck.

I have a strong complaint to make against the Executive Tour and Travel (Vacation of a lifetime). When we visited Myrtle Beach in July 2013. We were approached by someone at Wyndham and were told that if we participated in a hour long presentation, we could get 3 days, 2 nights off. When we finally reached the registration folks, we were given a COMPLETELY different story. We were then given a refund of our deposit and a voucher from Vacation of a lifetime. When we called the Vacation of a lifetime people to book our beach vacation for this summer, we were told by a supervisor no less, that they would ensure that we had a room to our liking and would confirm closer to July 2014.

All we can say is DITTO! After everything is said and done, DISAPPOINTED. It really is SAD that people who work so hard and only want a breather from their 9 to 5 gets ripped off by scum that is running this business from their trailer park. No offense to trailer parks, but these ETTSI ** give them a bad name.

My wife and I received a Certificate redeemable for 2 R/T airline tickets plus 3 days and 2 nights hotel accommodations after attending a timeshare presentation for "Grand Travel Worldwide." We followed every instruction (there were many!) when submitting our Validation Form for redemption; however, 2 weeks after submitting it via USPS Registered Mail (as required), ETTSI returned our form with a note that read: "Issue date was tampered with. Due to the above reason(s) your certificate is now invalid and cannot be redeemed." For the record, our Certificate issue date was NOT tampered with, so we have no idea why ETTSI would claim that it was, other than to avoid having to pay out on our Certificate claim.

This company is a SCAM. They took our money and never gave us what we were expecting. No flights at all even after we paid for them the so called processing fee. It cost us 200$ to get nothing.

ETTSI issued the Fly Free America certificate but never fulfill their commitment. ETTSI took your deposit to activate and reservation request fee in advance then cannot fulfill the commitment to provide the airline ticket. This is scam to get all money up front without issuing the tickets.

I received in the mail a voucher to a free for (2) two airfare and cruise trip for 7 nights, I went to the seminar where the speaker and the employees latterly grill me and my partner for money on the spot, not only is the grilling uncomfortable but the amount they try to extort. With lots of resistance and hesitation I finally received my voucher, only to find out that it was all a lie. That they never intend to give you free stuff. ETTSI which stands for Executive Tour and Travel Services has its program designed so that the consumer gets suckered in these hefty charges, and that you never get your free trip if you don't buy their year round cruise offers and incentives. I have filed a complaint with the Attorney General office in Florida regarding Consumer fraud and advertisement. I will post the results here.

I went to the presentation. Wasted my gas and time. Did not pay thousands of dollars to join. Received my certificate that had to be received by company in Daytona within 30 days. Sent it certified as required plus money order required for $4.95. I tracked my response. It was received within 30 days on Dec 23, as of today, Jan 20, I have received no response from the company. I looked and there was no way listed to reach them - either by phone or email. Then I googled ETTSI, and came upon this site. Given all the people complaining that they did not receive their tickets and did not receive refunds promised, I have decided not to throw good money after bad. If any lawyers out there would like to initiate a class action lawsuit, I am in. I was not duped for a large amount of money, but I shudder to think of what my results might have been had I paid in thousands of dollars to join. I feel this company owes me $500 for my husband's and my time and trouble.

I received a post card in the mail first. Front of card states: FLY FREE AMERICA 3300 FANTASTIC DESTINATIONS WORLDWIDE! HAWAII INCLUDED. On the back of the card was a toll free number 1-888-214-9186. I called and had to agree to attend a 90-min. conference, supposedly to promote, Travelocity and other Internet travel sites. I agreed to go on a Thursday Dec.12th, 2013. There was subsequent confusion as to which hotel because they were booked but understood I was to be at The Crown Plaza 4728 Constitution Ave., Baton Rouge, La. Thurs. at 6:45 pm as they wanted people to get there early.

First, thanks to all for sharing your stories. After reading the complaints, I WILL NOT be using this "free cruise" certificate or anything else from ET&T.

We sent in the original validation form in the time allotted, and now almost 2 months later, have not received the reservation request form their paperwork said would come. I cannot find a phone number anywhere, not on the original paper work, not on the only website I found for them. I see that most of you are saying that you have called them. Can someone please post their phone number? I would really appreciate it because I don't have any idea how to attempt to get a hold of them. Thank you!

How this organization has continued to operate is beyond my comprehension. My husband and I received this airfare voucher for two. We sent in the $3.95 money order and a month later, never received notice from the organization confirming the travel orders. We called and spoke with the most RUDE employees, Crystal, and her just as RUDE supervisor, Kelly. Both said that ETTSI sent the notice via e-mail. It does not say anywhere on the important details that notice for next steps would be sent via e-mail and what happens to those that DO NOT have e-mail...

I received an ETTSI flyer (Vacation of a Lifetime). In the flyer's terms and condition, it mentioned that a refundable deposit of $50 will be refunded 30 days after the travel. I sent in a refundable deposit of $50 to ETTSI via a credit card on 11/26/2011 for a travel voucher. The travel was made on August 2-4, 2012. I have not received a refund as of today, 11/26/2012. I faxed the request for refund (per the instruction from ETTSI agent) on August 7, 2012. After the fax was sent, I called to confirm that ETTSI received the fax. ETTSI agent confirmed that the request for refund fax was received by ETTSI and that it would take 60 days to receive the refund.

Extremely bad service by Executive Tour & Travel Services Inc. www.exectourtravel.com - It is almost impossible to do business with them, 300+ BBB complaints and revoked accreditation is a proof. Customer Service Manager Cindy ** is extremely rude on phone and claims "I make the rules.” The company does not stick to its own rules. They did not respond by mail as promised within 5-7 days at time of registration and deposit. They even did not stick to their rules about refunds. Their phones are busy, or it simply reaches a voice mail with follow up. Company should be banned from doing business in FL; they bring a bad name to FL Tourism as a vacation destination.

I want to ask questions to plan a vacation. But every time I call to speak with someone, I get the answering machine. They do not call back immediately after I call and I have left my question on the phone. When they do call back, they did not answer my question. They just called and said, "This is Executive Tour and Travel Services you called!" So, I tried calling yesterday, all day. But I got a busy signal on the line. So this morning, I figured I would just try to get the recording to make sure the line was fixed, since it was Saturday and not a business day. Well, it was still busy. I am a little worried since I gave them $50.00 deposit towards an upcoming vacation. Will I get a refund if I never get a hold of them? This is from a sad and frustrated possible vacation customer.

I gave a deposit of $198 for two reservations that never came through. I had to wait eight months to finally get my deposit returned! Do not deal with these people. They are rude, they lie, and are totally dishonest in their business.

I originally received this voucher in May 2011. After putting in my $50 deposit, I had to request dates in writing. After 3 attempts to schedule the dates, I was finally told that I had picked the wrong weekend and had to choose different dates. First of all, it took someone about 2-3 weeks to call me back each time. When I tried to call my representative Cindy, she was never available. She was so rude each time. I finally got through to someone in the refund department in February of 2012 and they guaranteed me a refund if I didn't have scheduled dates by the end of the week. Surely enough, when I tried to call this person back, they were never available. This company has the worst customer service ever. They will not call you back, will not answer when you do call, or schedule you anything that is remotely convenient for you. This experience was a disaster. They should be closed.

I could not get my $50 deposit back, after a supposedly free 2 night stay in Orlando & 2 night stay in Hilton Head, NC. This was a promotion through an ad I received that if I charged a certain amount to my Stein Mart Master Card, I would get this certificate from ET&T. I never did get the overcharged resort fees back.

Executive Tour and Travel did not refund me the $50.00 activation fee even after all requirements were met. They required an extra $49.24 in hotel taxes, only to find out that the rooms cost only $48.00 a night. I paid the taxes upon checkout.

This company needs to be shut down or forced to disclose ALL terms up front.

I paid a $99 deposit to Executive Tour and Travel Services, Inc. on 01/14/2008. It was to activate a certificate that would entitle me and a guest 2 complimentary round trip airline tickets. It was to be applied towards the accommodations, or refunded if you don't travel. It states that in the travel form. I was not able to travel within the 12 months so I extended my tickets for a year and paid $50 to do so, on 01/14/09. The tickets would then expire on 01/14/2010.