Enterprise Rent-A-Car Reviews

I was frustrated, so I called Enterprise and spoke with Aaron who was nice, but really of no help. He then called back shortly to let me know I needed to fax my bank statement to Derrick in their accounting department. I explained to them that I am not comfortable faxing my personal information to people that have no business looking at it and they should be able to see their trail from their end since they are the ones who have charged me and now have my money. I was furious and requested a cash refund of at least the 2nd charge when I returned the vehicle that day. After my insurance agent called them to see why they charged me in the first place and assured me that I did not need to fax my bank statement, that they saw their mistake and it would be rectified, I called the local office and then spoke with Tara who first agreed that no, I did not need to do anything, then changed her mind to tell me that yes, they could see that they charged me twice, but due to the fact that they could not see who they charged, they would need my information.

I tried to explain to her that what I was sending would not have any of my information on it as to who I am or account information because I was simply going to cut and paste the charges, but before I could finish stating what I needed to tell, her she hung up on me. I was so mad! I am spending more time arguing and trying to fix a problem that I should not even have to worry about. Furthermore, when looking online at other complaints against this company, everyone of them that I read were about either being double charged or overcharged. What is the deal with this company? I do not recommend them to anyone.

I continued with the inspection, and we returned indoors. While reading over and signing the paperwork, Steve asked that I initial that there was no apparent damage to the car, and I did so, keeping in mind that he would make note of the weather. Almost immediately after handing me the car keys and before I could depart from the front desk, Steve said, "Can I help the next customer?" (Two customers followed me.)

On Wednesday, April 1, 2009, the car was returned unwashed. The store manager that day (Donnie) informed my wife that there was damage on the car. Unknowingly, she asked that he show her the alleged damage, and when he pointed out the area where he claimed the damage was, she saw nothing. She then used her hand to wipe away the dirt and road soot, then revealing that there was damage. My wife explained to Mr. Donnie that no damage had taken place while the car was in our possession, also mentioning that on the day the car was rented, the salesperson left a note regarding the bad weather. Mr. Donnie said that there was no such note in their system, files, paperwork, etc. And then he stated that had Steve made such a claim, he would have done so.

To my knowledge, Steve, as the rest of us, is a human being and can inadvertently forget or make mistakes. Again, he immediately asked to assist the next waiting customer before I'd even left the desk! After some time debating with my wife, Mr. Donnie informed her that we'd/I'd be responsible for a $500 deductible due to the damage on the car.

A few weeks followed, and my wife's car had not yet been completed with its repairs. And our insurance company (Encompass Insurance) informed the collision shop (Winner Premier) that they'd be held responsible for the costs of a car rental. The collision shop has an account with Enterprise. So on Friday, April 17, 2009, my wife reluctantly returned to the S. Walnut location to attempt renting another vehicle. Mr. Donnie, again, was the salesperson. My wife accompanied him outside to inspect a rental, and my wife made note of the visible damages. When returning indoors, Mr. Donnie printed out the paperwork, explained to my wife all the policies and rules the contract entailed, and asked that she initial that there was no physical damage to the car.

My wife asked why she would do such a thing when he, along with her, went outside and saw that there clearly was damage to the exterior of the rental. Mr. Donnie explained that the damage was minor and is related to wear and tear and that it was unnecessary to list those damages. He again asked that she initial for no damages, and my wife noted on the contract the visible damage on the car and again refused to initial that there were no damages. After Mr. Donnie asked again, another debate ensued; and my wife left the site without having a car rental, in lieu, having to take a bus home.

I felt it was imperative that I inform you of such practices. It is unjust, especially in times of recession, that I be held responsible to pay a deductible for damage to property that I sincerely believe did not occur while in our possession! Had an opportunity been available to have the car brought indoors to have the adverse weather and ash removed so that I may completely scrutinize the car for damages, I'd wholeheartedly accept the responsibility. However, it was impossible to do so, and due to such weather and road conditions as mentioned while Steve and I inspected the car, I did, to the best of my ability, inspect the vehicle and saw no damage!

I simply disagree with having to accept responsibility of paying a deductible when Enterprise's sales agents either don't follow through with having imperative information noted so that there are no misunderstandings in the future or when they're forcible in wanting you to sign against your will! I appreciate your time and efforts in this matter.

We've called customer service and they transferred us to another location who didn't even have a car. We called another closer location and they said they could not honor our reservation either. We are stuck and no one at Enterprise will resolve this issue. They advertise free pickup and now they say we must take a taxi. Bait and switch is what this is called. Buyer Beware!

I was very distraught and sad about accident (being my first accident) that Ryan seemed very professional and communicated openly with me about how he was working out with his nephew, how he has lost weight, etc. So him talking with me about his personal life led me to believe he was comfortable with and gained my trust knowing his personal business. I have never met Ryan before nor rented a car from Enterprise at this location. Ryan said that the car he picked me up in was the car that I would be driving.

Ryan and I walked around the car, and there was visible damage to the bumper prior to rental car being assigned to me. I asked Ryan about the damage, and he stated, "Do not worry about this. I know it is there, and it was already noted on prior claim." I asked Ryan to note this on my claim, and I believed and trusted that he was doing his job. He was on computer, and paperwork was given to me. Being in the distraught frame of mind that I was in, being shortly after my accident, I did not notice that Ryan did not do his job in writing on my paperwork about the prior damage to the bumper area, which damage was located on the sides of each bumper and cracks located right under the license plate area.

I took care of the car - washed it weekly, kept car in my garage, and only drove it when necessary due to it being a rental car. I was uncomfortable driving it, as if it was my own. On August 3, I was informed by Caliber Collision (951-736-1398) that my vehicle was completed and ready for pickup. I called Enterprise at the Riverside location regarding bringing rental car back and if I could get a ride to Caliber Collision located in the city of Norco or would I need my son to pick me up at rental location.

The young lady who answered the phone around 9:15-9:45 am on 08/03/09 told me to take car to Enterprise Rent-A-Car at Norco location, not Riverside location, since Caliber Collision was in Norco and the Enterprise representative would give me a ride to Caliber Collision. I requested time off work with my employer, which is the State of California/EDD/Disability Department and was granted 1.5 hour to take care of this business.

I went to the Enterprise location in Norco at 2570 Hamner Ave., Norco, CA 92860-1922 (951-273-9100) approximately 4:15-4:20 pm. The representative Jeremy assisted with paperwork. Upon walking around the vehicle with Jeremy, he questioned me with regards to rear bumper and the same visible damage that Ryan was aware of prior to me driving the car off the rental lot in Riversdie. I told Jeremy that I spoke with Ryan at the Riverside location and that Ryan was aware of the damage to the vehicle. Jeremy commented that "he understands as he knows his cars and prior damage to them" but that since this car was not stored at Norco location, he would call Ryan to ask about prior damage that I was informing him about in Impala.

Jeremy called Ryan, and I asked to speak with Ryan after Jeremy was finished talking with Ryan. Jeremy told Ryan I would like to speak with him and handed me the phone. I asked Ryan if he remembered me by giving details regarding the date when he picked me up at my home and the discussion regarding the rear bumper with prior damages. Ryan said yes. I asked him if he had noted in the computer the prior damage to bumper. Ryan said that he needs to discuss this with the supervisor and that he would call Jeremy back.

I waited 15 minutes for Ryan to call Jeremy back. Jeremy stated, "I have bad news. No reports of prior damage to vehicle, so I will need to charge you $200.00 for collision damage." I told Jeremy I was very upset that Ryan was a liar and that had I known he was going to cover his lie by not being a man of his word nor noting damage in the computer or on the paperwork, I was going to fight this as far as I had to because this was wrong! Jeremy apologized and said there was nothing that he could do about it and that my complaint and dispute could be taken up with Enterprise once they received paperwork. He added that $200.00 had to be paid, and he asked me to sign the paperwork.

I told Jeremy that I did not want to sign anything that would lead anyone to believe that I was at fault for damage that I did not do to the rented Impala. Jeremy told me that I had to sign paperwork. I also told Jeremy that I would request the $200.00 to be reimbursed to me. I also expressed that I was very upset that had I caused any damage to the Impala, I would admit it because I believe "what goes around, comes around." I also said that Ryan was lying to cover up what he did not do regarding the claim notation of rear bumper damage, simply because he drove the car to my home prior to me driving the car off the lot and that he was covering up something and he was preoccupied with his physical lifestyle.

I then called manager Jackie at Enterprise/Riverside around 4:45-5:00 pm, while I was at Enterprise/Norco location to let her know that I was very upset that Ryan was lying about damages to the rear bumper and that being charged $200.00 was absolutely wrong. Jackie told me that there was nothing that she could do as she and Ryan were leaving to another location on 08/04/09 and I would have to call to speak with Cheryl, the assistant manager taking her place at this Riverside location on 08-04-09.

I told Jackie that she was still the manager at this location, and being that this dispute was taking place on 08-03-09, she should be the one to handle the dispute and that Ryan should come to Norco with her to verify what he already knew about the car. I added that this was still her responsibility as the manager to see to it that Ryan was lying and this should not be brushed under the carpet and that I would take the car to Riverside to state to Ryan's face that he knew about the damages to the vehicle prior to me driving it, if this is what I had to do.

Keep in mind that Ryan had the car prior to renting it to me. Ryan drove the same car to my home, so he may be hiding damage that he did to Impala. Jackie said she would have Cheryl call me and that there was nothing that she could do about the damage, as it was not noted on paperwork or computer. I then told Jeremy at 5:00 pm that I want to take the Impala to Riverside. Jeremy told me that I could not, since it was closed in the computer system. I said to Jeremy, "Enterprise does not close until 5:30 pm." He said I could not drive car to Riverside and that the rental transaction was closed in the system. Jeremy was assisting about 7 other customers off and on, and there was one more representative there, a lady whom I saw when I entered the Norco location. But she left around 4:45 and was not there to assist with others customers.

I called USAA and spoke with Gus. Gus asked if I had 15 minutes to discuss this incident with Enterprise with him. I told him that Caliber Collision was closing at 5:30 and that I was concerned since it was now 5:20pm and Enterprise was dealing with other customers, so I would call Gus back because I had to find a ride to Caliber Collision. I hung up with Gus, walked into Enterprise, and asked Jeremy when would I be able to get a ride to pick up my car at Caliber Collision and that they would be closing at 5:30 pm. I had less than 6 minutes to get to Caliber Collision to pick up my car.

Jeremy said I would make it there by 5:30 and that his coworker, the lady, would take me. I did not believe Jeremy as his coworker, the lady, had been away from the office for over 30 minutes. So I called Caliber to let them know that I was at Enterprise and waiting for a ride. Daniel at Caliber Collision told me that he would pick me up at Enterprise. Daniel came at 5:30 and picked me up. I went through all of this chaos for absolutely nothing, as I could have dropped the car off at Riverside, since Enterprise in Norco did not assist me in getting to Caliber prior to 5:30 pm.

I will fight for what I believe in and willing to do whatever it takes to get reimbursement of $200.00 that was charged to my account for damages that I did not incur. I appreciate your time in handling my complaint at your earliest convenience. As of this date, I have not heard from assistant manager Cheryl, so I called and spoke with Lupe at Enterprise/Riverside this morning at 8:35 am at (951)343-2690. Lupe told me that she was the manager and would note my call. Lupe also told me that there was nothing she could do about the damage/complaint that the District Manager Ryan would need to be contacted at (909)576-5578. I called Ryan at 9:00-9:10 am and left a voice message for him to call me back regarding the complaint. I work from 8-5 and as of 4:32 pm, no call from Ryan has been returned to my cell phone (951)454-5376.

Also, I gave a 10% discount from a discount club I belong to. They still did not discount it; they charge me the full price of Chevy Impala, Nissan Altima, Dodge Charger, or similar at $121.34 USD (2 days at $60.67), $10.00 USD (security fee), $131.34 USD (subtotal), plus $8.49 USD (sales tax). Total charge was $139.83 USD, which does not show the discount. And I took out the extra insurance, in which they charge $19.99.

Now, he told me it's $44.00, because they charge each thing separate. It should have been $53.00 a day for 2 days with my discount. Now, they do not want to fix my bill, and we did not drive the car the second day. So he told me I should have run the gas out. He was very rude, and he told me about the $2.00 a gallon without telling about the charge outside the building when we were leaving. I did not know you had to bring it back empty. That was told to me.

We called the rental office and they asked us to go to another Enterprise in Indianapolis so they could look at the truck. That office asked us to take it to a Firestone tire shop so they could look at it. We ended up at Firestone for over 2 hours and they told us that we are probably feeling a tire issue. He also said an alignment should be done, so he said he will try to get an authorization for the tires and the work. I said I needed to be in Michigan yesterday, they said once they get the authorization, they would need the truck about an hour or two. I asked if there is anything going to fall apart if I were to continue. He said beside the tire issue, probably not. I need to add that the tires were actually bald on the inside and should have been replaced well before my rental. I took pictures if you would like to see them.

I took the car back to the Enterprise in Kalamazoo, Michigan. They called Corbin and were given an authorization number and said just go get new tires. I have now spent a lot of my time screwing around with a truck that wasn't safe for the road when I took it. We were told that Corbin would not authorize a trade. I asked the agents in Kalamazoo to get it repaired and I will take the truck back to Corbin. They pretty much said it wasn't their problem and I said it wasn't mine either. I gave them the keys and the contract. I'm tired of spinning my wheels and my time with Enterprise. I wished we could have worked this out, they left me in quite a mess for renting out poorly-maintained cars.

Now, I understand the days went more than what was on the agreement. But the maximum that was approved was $350.00. I never gave them permission for more. The entire bill was to be billed to State Farm. They have failed to refund any of the amount they took from my account. My insurance has yet to pay me for the total amount. I am very frustrated, since I believed this was an unapproved charge. I would like to know if I have any legal rights or anyone who can help me.

On July 20th, 2009, I dropped the car at Enterprise office at 95 Progress St. Union NJ 07083. After that, the Enterprise representative named "Tony" checked the car and completed the paperwork to stop charge on my order. Everything done was smooth as expected.

Well, not as I thought. When I asked for a drive to the auto body shop, Union Collision (about a mile away form this Enterprise Rent-A-Car office), Tony told me that he could not give me a drive; if I wanted I could take the car (the one I just returned), drive to the shop and leave it there; he would come to pick it up later. Well, so I did. I drove the car to the body shop to pick up my car and left the car there at the body shop and did not forget to mention that to the body shop manager - "Kenny". Two hours later, when I was home, I called the Enterprise office in South Plainfield asking for the receipt of my order and the representative whose first name is "Amanda" (refused to provide me her last name) told me that the car was still my responsibility and the charge was still on me. I explained to her that Tony had already stopped the charge on me and because he could not give me a drive that is why he wanted me to drop the car at the body shop. Amanda told me to let her find out and will get back to me but she never get back to me.

The next day (07/21/09), I called South Plainfield Enterprise Rent-A-Car office and asked for the receipt of my order. Amanda picked up my call and guess what? I was told that I was still responsible for the charge because I did not return the car yet.

- Where/who should I call to solve my problem with Enterprise Rent-A-Car?

The first time this happened to me, the same person picked up the phone. He found out it was me. He told me, "Sorry, you're out of area. No pick up." So I went to another branch, but I decided to try again and see if he would do it and tell me the same lie. He said, "Sorry, I can't pick you up." This time, I was very upset because I never had problems and I live nine minutes away. This branch is in Huntington Beach, where I live. I only live three miles away, so I know it was done on purpose. I called the corporate office, they said, "You should have been picked up." They took my complaint, they said the manager would be notified.

My question is, why would you pick me up several times before with same amount of staff, then make up lies? Why can't you do service your company offers? The only reason why I wanted that branch is because I previously rented a Nissan from them. That's the car that I wanted to rent again. I felt that he was very unfair, biased and shady towards me.

On June 12th, Nationwide called me to let me know the change and told me that I have a 30-dollar per day limit rental car coverage and recommended to switch out to a smaller car. The SUV was close to $50 a day including taxes so I asked Nationwide to reserve a car that fits my budge. Emily from Enterprise later on the day called me and said she did not have any car available but her satellite office has a PT Cruiser available. So I drove down to the location to switch out of the car. Now, the condition of PT Cruiser was not good. It had dents and scratches on all sides of the car and had stains on the seats. Steve and I went over the car together and Steve marked the major dents and scratches on my customer copy in the replacement vehicle diagram (because Emily took the merchant copy after she marked the scratches on the first rental car). I pointed out the smaller ones and Steve's response was, "We only look for the major ones."

Although I was concerned about the condition of the car, I took it because I needed a car that fits my budget. Also, I figured that since he marked all the big damages, I have a proof. So I kept my customer copy religiously. I was still concerned and I called the 1-800 Enterprise number for a different car. I was told that I have to deal with the branch directly. So I called the branch on Saturday morning for a different car. They told me they were all out, including the Saturn I returned a few minutes before the branch closed the previous night. So I could not get a replacement car.

On July 3rd, the car starts making noise whenever I step on the break. I called Enterprise (1-800 number) for a replacement. They did not have any car available because it was a holiday weekend. On July 4th, the noise got louder to a point where it was not safe to drive. I called Enterprise and towed the car away. I asked the AAA guy who towed the car and he said that the brake pads were out. Since it was the long weekend, I could not get a car until the 5th. I had to ask my friend to take me to the airport to get a rental car. I got the third rental car (Chevy HHR). It did not have any problem and was returned on July 9th to the Wexford branch right after I got my car back.

On June 9th, Emily from Enterprise called and said that there were some damages to the car on the left side of the front bumper and rear bumper. I told her that they were there before I rented the car and I have marks on the diagram proving that on my pink slip. She told me she did some research and the damages were never documented. I told her I was going to bring my customer copy on that day to prove it, and she told me to bring it on the 10th. On July 10th, I showed my customer copy to Emily and she had Steve to come over. He remembered me and acknowledged that we had a conversation regarding the dent on the left side of the bumper that was not documented. However, he said, "I don't think the scratches on the rear bumper was there." I told Emily, "I vividly remember that Steve and I had a conversation regarding the scratch and I am 100% sure that it was there and it was marked on the pink copy to prove it."

Emily chose Steve's "I don't think statement" over my "I am 100% sure statement." Then, Steve went on to say, "There's got to be over millions of blue pens. Anyone could have put the marks down (accusing me of being a dishonest person)." I was very insulted and I told him that it was him who put the marks and he should have used a rainbow pen to make sure no one could easily alter the diagram.

It's not my responsibility to devise a process that would make it difficult for anyone to alter the diagram or check whether the damages were documented or not before I rent a car. It should have been their responsibility. The fact that Steve acknowledged an undocumented dent (which looked newer than the one they are accusing me of making) and its brake problem indicate how poorly it was managed and documented.

Why do they even have a "checking the car before renting it" process if they are going to discard it so easily and rely on their memory to remember an incident one month ago? I truly feel that I have been wrongfully accused and demand an apology. The argument did not go anywhere from there, so Emily filed a claim on the car. I have not heard from their claim center yet.

It was Monday, the day to turn in the car, after it got inspected they found a big scratch at the rear bumper with paint peeling off from the scratch. I don't understand why the workers of Enterprise Rental were being rude when I had already told them the car came with scratches and it was already documented on the contract. I was a very good client from Enterprise, but due to this action that they’re blaming me for of something I didn't do, I would not be a customer anymore. It’s not fair for them to blame me for the scratches on the car which the car already had and that they knew about.

When I was presented with my replacement vehicle, it was a 5-passenger Pontiac G6. Two days later at return of the vehicle, I was told I was only responsible for the fuel charge of which I paid at that time. An Enterprise representative telephoned my home several hours later that same evening to gruffly inform me that I had not paid my bill in full. I informed him of the above conversation with Lemont. He stated he would call Ryan Chevrolet and get back with me later. Two days later, Lemont called my wife at work to collect the debt with a telephone payment using a debit card. She refused to pay due to the understanding above. At this time, he was redirected to myself. I then received a phone call from Tyler, another employee of Enterprise. He informed me that I was responsible for paying the rental fee.

After argument, Tyler threatened to report me to a collection agency for the debt. The conversation ended. Approximately five minutes later, Tyler called again and stated that he had spoken with Enterprise's legal department who advised him that if the third party did not pay the debt, then the renter is responsible for the debt. I continued to dispute the said debt based on the rental agreement that I have and the verbal contract between Lemont and myself. Tyler stated that the debt would be released to collection. Tyler and Lemont both acted in an aggressive and rude manner. Lemont was informed by my wife that we should not be responsible for a communication error between Enterprise and Ryan Chevrolet. Upon return to my home from work, I was told by my babysitter that a person named "Tyler" called multiple times and never asked to speak with Mr. or Mrs. ** before he began discussing "financial debt".

The following day (6/23), I called up the suburban Enterprise once again at 8am and was told to call back at lunch time and he will have someone come and pick me up. At lunch time, he told me that he did not have any car to give to me. He would have a Ford F150 truck come in at 5pm. I told him that I am uncomfortable driving the truck. He said that is the best he can do. He told me that he will make some calls to find out what he can do and he will call me back in 10 minutes. I didn't hear from that person for the next two hours. I called back to find out and he told me that nothing has changed. I said that if this was going to be the case, why didn't he tell me something different the previous day?

Why does Enterprise advertise free pick up when it does not provide this service beyond a certain distance? I was told that there are cars available in the city location but they cannot come and pick me up. Overall, it's an extremely frustrating experience dealing with them. I am never renting a car from them again and will make sure I pass the word on to all my colleagues and friends.

I was not called. I asked to see the car and was told that the car was taken off the lot for repairs and since I refused to take their extra insurance, I would be liable. I have my own insurance, why should I pay $29.99 per day for insurance. They could not find my forms, they claim it was faxed to the main office and then lost. This place is a rip-off. He said that even if the damage happened after I parked it, since I didn't take the insurance, it's my responsibility. I lost my deposit of $100 for damages that were not caused by me.

After making numerous calls to the booting company and to Enterprise corporate, it was discovered that the vehicle had previous tickets from February 2009 that was past due. However, the branch I rented the car from was now closed. I called the PHILA airport Enterprise. I spoke with a manager there who said they could not provide me with another vehicle but assured me that if I paid the booting company, I would be reimbursed on Monday, June 22, 2009.

Today, Monday, June 22, 2009, the Enterprise branch I rented the car from refused to pay the money I paid to the booting company in the amount of $220.00. They will not give me any type of discount or compensation on the vehicle I have now or any discount for future rentals. The amount of time that I spent on the phone between Enterprise and the booting company was several hours. I needed to go out of town for an emergency, and as a result, I felt obligated to pay the tickets. In addition, I was late because of the situation incurred.

I have called and spoken with numerous representatives at both the local branch Enterprise and the corporate Enterprise to no avail. I would like the money returned immediately and not applied to the cost of the rental, as I have already put down a $400 deposit for the rental. In addition, I had to borrow the money from my fiancee to pay for the tickets. She put the charge on her credit card, because I was assured the money would be returned on Monday, June 22. Enterprise has not been willing to work with me or settle this in a manner pleasing to both sides. Now, I am trying to reach them just for a fax number to fax over the copy of receipt of payment, and they are currently refusing my calls.

The driver refused and said to get in so he could get Roger to Hickory. As a result, Roger rode to Hickory, then had to drive the PT Cruiser back to Morganton to get his tools and then drive back north to Richmond. I called Tim at Enterprise this morning and he did not seem to care that it happened or to care whether or not we rented another car from Enterprise again. So I shall look for other companies!

Enterprise claimed that the car was damaged and deducted $500 from my account. When I rented the car, Enterprise told me they need the card for $25 for gas and ID only. I gave them my debit card with the understanding that there would be no other charges on the card. I returned the car with a full tank of gas and I would get my $25 back. I signed.

Instead they used my account to take $500 for damage that they would not allow me to see, or tell me the shop where it was at. On the contract, the area was crossed out refusing insurance,and the area where they have the fine print giving them advance and prior permission or withdrawal privileges. Enterprise withdrew money from my Social Security Disability account which is supposed to be illegal.

No one is to take money from the account without written authorization. Enterprise is known to do this with others. Something needs to be done about this!

I made the split second decision to use my major credit card and told them that it would be temporary and I would be back with the bill so we could switch to my debit card. I was told that it would be no problem to remove my credit card once we switched the two. Approximately a week into the rental, Micah from the store called me and told me that they sold the Malibu and I would have to pick up another car that day. I found out a week later that was false and he rented the car to personal friends who wanted that specifically. I had the misfortune of renting a Prius at that time. They made out a new contract with virtually no information on it and at that time, I asked to remove my major credit card from the account and use my debit card instead.

At this point, I had been paying ahead for the rental so I had no balance. I was told by Amy that the only way they could remove my credit card was to charge the card and then refund the charge back. I became upset, but she was firm on that. I found out later that this was another lie perpetrated by this staff. I took the Prius and continued to pay every week so my credit card would not be charged. At one point, they said I had a very large credit on hand and that I wouldn't have to come back for a few weeks and they would call me when I needed to pay again. I did not hear from them until this past Monday, when Amy very rudely stated to me that the contract was over 60 days and they were supposed to close them every 30 days and that I needed to come and pay them $1434 immediately as this is what had been authorized on my card! I was livid at this point.

I had just gotten out of the hospital after nine days and was not understanding why they had not contacted me and how they thought they could just authorize nearly $1500 on my credit card. I called my credit card company and cancelled my card and asked that a new be issued. I called for the store manager several times with no return phone calls. I offered to pay the rental charges with my debit card if they could prove the charges although I felt misled and mistreated at this point. He stated that he could not give me a "statement" and that my daily rate was on my contract. Well, the "contract" that they were so rush to give me had virtually nothing on it, just the car type, no fuel information, no damage information either. I left the keys with my assistant and told them to come get their car.

I am fighting the charges and really don't know what to do about this. They lied to me three times and misrepresented their practices to me. I am not a "car renter" and this is only the second time I have had a rental. When I contacted Enterprise corporate, I went through the story and at the end, the operator said in a very menacing manner, "are you saying you're not paying us?". He wasn't concerned about how I was treated or my complaints. I feel exposed and helpless. I don't feel that their lack of contact should result in penalties for me. I further feel that the reason I was lied to about the removal of my credit card is because they knew I had a high credit limit and they could charge/authorize whatever they wanted. I will never do business with Enterprise again.

The next evening, I got a phone call from Justin (the original manager I spoke with) telling me that he wasn't going to be able to follow through with the other promises made by the other three (two of them being managers) people I'd spoken with the day before and that he'd told me I couldn't do that to begin with. He told me I couldn't pay over the phone. He didn't say anything about not being able to go to my local Enterprise and taking care of everything there. Why wouldn't I be able to do that? Isn't it the same company? I didn't think this was a franchise here. Anyway, I told him the other three people told me I could do that. He said that he told me I couldn't do that yesterday. When I opened my mouth to try to understand where the issue was and to explain the whole situation that he seemed to misunderstand, he gave me an attitude and said, "Sorry, I'm not going to be able to help you. Thank you.” Then he hung up on me! I couldn't believe it. I called him back and asked to speak with his manager. He told me he is the manager. I asked if I could speak with his other manager. He asked, "Is this Levi again?” I said, “Yes. You hung up on me.” He said, "Well, I just don't have time for this." What? This guy is the manager and he doesn't have time to do his job?

I have never in my life been treated worse by a customer service representative! I couldn't believe this guy is a manager! Do they hire just anyone off the street? Customers are always supposed to be treated with courtesy and respect. I needed for him to hear me out and help me to understand the reasons for all the discrepancies between everyone I'd spoken with at Enterprise. I wasted a lot of time and effort trying to get this resolved. The least he could have had was some courtesy, respect and patience for his customer! How unprofessional! I will never again use Enterprise. There will always be an alternative. I will also always direct others away from this company. I have read about so much extortion and scams this company has pulled on other customers. I really feel like I got off lightly.

When I returned the vehicle five days later in the same condition, a different employee magically found a micro-sized stone chip in the windshield. I stated that it did not happen when I was in possession of the vehicle. I was told that since I didn't mention the damage on the window when I picked up the car, I was responsible for it. They wanted to charge me the $500 deductible on my insurance and they were going to be in contact with them.

I demanded to speak with the manager. He came out and said that it was my fault and he didn't know why I was making such a big deal out of it. He also stated it was my fault because I had declined to pay extra for their insurance which would have covered the cost of the micro-sized stone chip. But because he was such a kind soul and valued my business, he would only charge me an additional $50. I had a plane to catch so I agreed to the arrangement but said they would be hearing from me. The manager also stated that if it cost less than $50 to fix it that he would refund the difference.

The Enterprise agent told me to take the SUV and they would work it out with State Farm. When I returned the vehicle, they checked me out and told me everything was fine. A couple of days later, I noticed a charge for $100 on my credit card for Enterprise. I called and was told that the charge was for the excess cost of the SUV over what State Farm would pay. I asked for a credit and was told that they would call me back. I have called every day for a week and no one has ever called me back and no credit has shown up on my credit card.

When I dropped the car off, I asked them to take the $11.45 I owed in gas out of my deposit and paid the $200 in cash. I was told it was no problem. Now, I have an additional charge of $11.41 to my credit card. When I called to inquire about my deposit, I was informed that my balance was actually $261.41, and they had used my deposit and charged me an additional $11.41. Everyone that I dealt with was rude and not helpful. The employees that work in the Redlands office were continuously on personal loud phone calls calling their friends 'criminal'. A very ugly environment. I will never deal with this company again and will advise my insurance company and everyone that I know of the unethical, sneaky service.

Upon returning the vehicle, I was informed that there was a dent on the driver's side of the car. I assured them that I did not cause any damage to the vehicle and signed an affidavit as well. The associate I spoke with told me that if I was being dishonest in any way that I would face criminal charges. He repeated this statement at least three or four times before he allowed me to sign the incident report. He told me that if I had nothing to do with the damages and no accident reports were filed by the local law enforcement, I would not be held responsible for the damage to the vehicle. He also told me that I would receive a phone call from their damage control department to investigate the car's dents.

I waited for weeks and never received a call. A few weeks after that, I received a call from a Mr. **, claiming that I owed Enterprise $1,300 for damage repairs. Next, I received a letter from ** stating that they were prepared to take legal action against me if I did not pay for the damages. What they do not know is that one of my best friends is an employee of said company and he told me how their scams work. The district manager is responsible for all unreported damages to their vehicles. The manager in turn finds some sucker and pins the damages on him/her. The sucker files a claim with their insurance company and only end up paying at the most half of the total cost.

I refused to pay one red cent for damages that I did not cause and I will not take this treatment. I have been a loyal customer of Enterprise since I was old enough to rent vehicles. In rentals alone, I have spent two or three times the amount that they are attempting to sue me for. They sent me an itemized list of repairs. There were windshield wiper nozzle replacements, fog lamps and a front bumper. I think that this is a despicable way to treat their customers. I would not refer my worst enemy to Enterprise Rent A Car. If I am forced to pay said amount, I guarantee that I will do just as much damage through word of mouth any time I hear someone considering to rent a vehicle from them.

** continued to call for about a week making threats, so I went in for legal advice. My attorney asked me to gather some pertinent information such as previous rental agreements on the car and documented photos (before and after shots). When I confronted ** and requested this info, he refused and told me to just call my insurance company and they would take care of it. In closing, I would like to say that I am thoroughly offended by the way I have been treated by Enterprise Rent A Car company. I have been reduced to a sucker, a hoodlum and a common criminal. No, I am an American Soldier, one that is full of honesty and integrity. I live to protect the rights of the American people and when stuff like this happens, I lose faith in justice. This is just so wrong.

The tow truck comes and of course, it is not the battery. The truck wanted to tow me further north and much further west of where I was when I needed to go south in order to pick up my van and make it to my house closing. They did not have authority to do this and left after another 40 minutes wasted. We got on the phone and tried to reach various people and supervisors. I finally was so upset and worried that I would miss my house closing that I called my own AAA and got them to tow me back to the auto body shop (where I rented the van as they have a person there to rent the vehicles from in the mornings) so I could get my van. I have now wasted a lot of time. I was responsible for a missed doctor’s appointment financially, and wasted one of my 3 tows with my AAA Plus; this all because Enterprise would not help. They could have sent my rental van north and west if they had sent someone to check out the van out to make sure it was in the same condition as when I rented it, and then taken me to my van which was south. They refused to help. I barely made it to my house closing and was late.

I have been trying to reach corporate and three different customer service reps have lied. The first took the message and said I would get a call. I did not. The second told me it would be 36 hours. Not, just another lie. The final one was very rude and told me 3-4 days. No call. Enterprise has so much business they can afford to treat people this way? I will tell everyone and encourage everyone I know to stay far away from them. They have horrible service. They do not care. They lie. In this world today, that is no way to treat someone. I did not need this aggravation.

Enterprise may have the most highly recommended services, but to date I've not ever been impressed with them. I'm having trouble believing that a Galant is anywhere near the $41.00 day allowance. What a rip off!! It makes me unhappy and it's not even my money paying them!

09 April 2009: I brought the Enterprise Rent-A-Car to the Upper Darby, PA location. I told them my concerns about the service tire light being on, inquired if it was okay to drive to Virginia, and asked to look up the balance on the car. The salesperson walked around the Chevy Cobalt, checked the tires and said it was okay to drive to Virginia. I was given a balance of $210.

14 April 2009: Enterprise located on 36 South, 19th Street contacted me. They told me that my current contract have expired on 30 March 2009. The contract I had was written when Progressive Insurance would back the contract up. I was told I was driving illegally by using an outdated contract and I would need to visit any Enterprise location to complete another contract. They would take a hold of $400 instead of $200. I explained that I was at my job and would not be able to get to one until Thursday. The manager of the office said this was fine.

16 April 2009: I contacted Enterprise on 36 South, 19th Street and explained that I was told my SUV would be done at 5:30 pm and I would be dropping the car off at the Broad Street location in Philadelphia. The auto place did not finish my SUV until 9:00 pm. At this time, I was stuck with 2 cars. I drove the Chevy Cobalt into the Enterprise parking lot along with other cars in the row, secured and locked it up tightly. I left the keys with Joseph's Auto Collision, which he informed me was okay, because he drops the keys off for his customers all the time.

20 April 2009: I was contacted by Andrea ** who works in the Enterprise Claims Dept. She explained that there was a claim that was filed for scratches on the car. At this time, I told her I completely disagree and would like to see the car. Andrea stated that only a claims adjuster was allowed to see the car and I would need to open a claim up with Progressive Insurance. Andrea stated that the car would not be fixed until I have seen the photos of the car. I opened a claim up with Progressive. I then called Andrea back to inform her that I would like my attorney to view the scratches when the adjuster reviews the car. At this time, I was charged on my credit card $1,040.00 Andrea said that she would not authorize to have the Chevy Cobalt fixed at that time.

23 April 2009: I contacted Andrea and asked her to send me photos, and the original rental agreement. I also asked her why Nicole ** was not able to view the scratches since she is the one that signed the contract. Andrea hung the phone up on me at this point.

24 April 2009: I took actions in my own hands. I went to an Enterprise location in Upper Darby, PA and video-recorded 2 transactions. One was a black Dodge Avenger with scratches on it. The Enterprise employee did not write them down on the woman's contract agreement. I spoke with the woman afterwards and provided my telephone number to call if she has any problems. The second transaction was done on a mini van. I asked the Enterprise sales associate about the scratches and she said that they have to be 4 inches or more to be written down. I contacted Andrea ** at Enterprise and asked if she could provide the measurements of the scratches. Andrea stated that she will send me the email, I need to measure them myself.

27 April 2009: I received an email from Andrea ** that the car had been fixed, the claim was closed and a refund of $46.27 would be issued to me because the repairs were less than the $500.00 deductible. She attached the photos and other documents I requested. The claims adjuster never saw the car. I, too, had never seen the photos until this day.

Mount Kisco, NY 10549

On April 14, 2009 (Tuesday), David ** placed a hold for a small SUV available at the rate of $39.99 per day. I specially stated that I did not want a Chrysler PT Cruiser. I was assured that the KIA small SUV or similar would be available and that I would have a choice other than PT Cruiser. On April 15, 2009 (Wednesday), I returned to Enterprise and asked David to confirm that everything is ready and set to go. He was able to reference and validate that a small SUV of desired type would be available. Despite all my efforts (four days in advance), upon arrival on Friday morning (04/17/2009), at approximately 0715H EST, no small SUV and KIA or the likes (excluding PT Cruiser) were nowhere to be found. The PT Cruiser was the only next to small SUV onsite. Again, it was clearly stated well in advance that I did not want to rent a PT Cruiser.

Immediately, David ** begins to disclaim what he had promised verbally, and started reading the Enterprise Rental Agreement. Basically, the ball was dropped at a critical time for me, as I was late to a very important business trip (terrible service). To add insult to injury, the verbal agreement that was originally quoted to me was not honored. Once I began to complain, the branch manager (Brian **) rudely went on record and told me that he did not need my business and that he does not have time for this (that his competitor is down the road).

I took Brian's advice on this and took my business to his competitor - Hertz (Rental Number **). Even though there was limited selection, at least I was treated with respect and the service was excellent / stellar. No games being played with Hertz. Finally, I stated that I would escalate and report this incident to corporate. Brian **s response was for me to go ahead and do whatever I want. In summary, Enterprise not only lost my business. My colleagues in the business entertainment will also come to learn about this experience, especially 192 North Bedford Road, Mount Kisco.

I suggest that you send those immature kids to Customer Service Training and teach basic politeness and courtesy for the one and most important - the customer. Eventually, those tactics (tying the customers hand behind their backs) - playing rate change games and not honoring the rental record agreement / verbal and the like - will cause business to decline. I am writing this because I do understand how critical customer service is to any business and that if corporate is cognizant of the poor service experience, it can get corrected. In the end, these two guys had smirks on their faces (what jerks they were). Thank you for your time and for listening.

I asked for them to check other locations and was told they might get one which was in Patterson, CA (approximately 40 minutes away). I called back again at 11:00 and was told it would not be in Stockton until around 4:00pm. Keep in mind, my original reservation was for 7:30am. I am submitting this complaint at 11:10am after I checked with every rental car in Stockton, CA for either an SUV, premium and full size car. Everywhere I called, no one had any cars. No wonder we were named the most miserable city in the State of CA.

Needless to say that I reached Philadelphia later than expected and I did not have time to take the GPS out and I realized much later that the car was broken into and the GPS + stand were stolen. The branch was closed at that time, so I immediately called Enterprise's 1-800 number and let them know what happened. The operator assured me that the insurance I signed up for covered the theft. I went to the Philadelphia airport and changed the car so that I could drive back to Camp Hill the next day.

When I got down to return the car, I was informed by Brandy that the GPS was actually not covered. She told me the GPS would be around $300. I was told that since I accepted the GPS, I was responsible for it. I did not want it in the first place! I let them know that I didn't see a point in paying for the GPS. She said she will double check with her supervisor and get back to me.

After 2 days of following up on my part, she let me know that the GPS will cost $230 and that she will send me paperwork that I need to sign off on. That paperwork never came to me and I thought I was not going to be charged. I recently reviewed my bank statements and realized that I was charged $250 (deposit) and $169 (for the rental), a total of almost $400 without my knowledge! How unprofessional!

When I called Enterprise to clear up the matter, I was informed politely, but firmly, that my innocence or guilt in the matter was immaterial. I was told that, "You signed the contract and that contract gives us the right to charge you this fee." Au contraire! The actual language in the contract states/reads that the renter (me) is responsible for legal violations incurred by Owner against vehicle, driver, or Owner occurring during the Rental Period, unless caused by Owner. Owner may charge an administrative fee. In other words, the measure as to whether a fee can be charged is that some legal violation occurred, not as espoused by Enterprise that the mere assertion (e.g. a citation) of a violation.

Enterprise is essentially engaging in old school bullying of customers for cash. Their assumption is that most folks won't have the will to fight them over $15 and they're right as far as that goes. However, someone has to stand up for the consumer and Enterprise's business practice is capricious and unethical. They've lost my business forever and I wish them nothing more than they deserve - a bad reputation and a miserable future.

They acted nonchalant about my claim. I had to have my husband come pick the car up from my job to just take it back. They did replace the vehicle, however, I am now sick with runny nose, cough, scratchy throat and headache. All result of the nastiness of that vehicle. I have called to file a complaint with them, but was told by their office they didn't have a number to give me. I don't plan on letting this go because I am still sick. I had to use a Sleep Aide last night to help me fall asleep because I was so sick last night. Even with the Sleep Aide, I was up several times throughout the night with sneezing, runny nose and coughing.

Furthermore, the first salesperson to perform a pre-rental inspection, either intentionally or unintentionally, did not perform a thorough inspection and missed damage that was under the side door panel. Of course, upon returning the car, I was found responsible for the said damage, although it was obviously an old damage due to the accumulation of rust in the damaged area. The branch manager was insistent that the damage was my fault and said I could not leave the building until I paid. The manager made me pay $1,000 (my insurance deductible) without first getting an estimate for the damage. They said this was in their contract, but it is not. They said that if it cost less to have the damage fixed, I would be refunded the money. All it says in their contract is I will pay the owner the amount necessary to repair the vehicle. If you are required to pay your deductible upfront, it should be written in the contract. I have no problem having the vehicle fixed after the estimate has been done and turned in to my insurance.

I feel that this practice of theirs is extortion, and I feel that I was taken advantage of. I called Enterprise's corporate headquarters to file a complaint, and even those representatives were rude and condescending. There was absolutely no customer service efforts to hear my defense and to diplomatically resolve the issue. I will never use this company again, will make sure my hospital cancels their contract with this company, and urge the public not to rent with this company before someone else gets cheated out of their deductible and experiences deplorable customer service. I do not recommend for anyone to use this company; horrible customer service and shady practices.

I rented a car from noon on the 14th of March (Saturday) to noon on Monday, March 16th. To compare, I did the exact same booking on Hertz as I am a Hertz number 1 club member with corporate discount and 50% off coupon. The rental rates were very similar, with the exception of unlimited mileage which Hertz offered but Enterprise didn't. So I called Enterprise and mentioned to them, "Listen, the prices are similar. I was told that you did price matches." "Oh yes, please fax us the information and we will price match." Upon faxing the information the rep said, "We called Hertz and it only includes 200 mileage; the rent you would have to pay." My problem is two fold:

The final word when it comes to my Hertz reservation is my confirmation quote guarantee regardless of whatever is showing up on the Hertz system which is incorrect or if the rep from Enterprise is not telling the truth to not file the paperwork to do the price match. Either case, it's not my problem as the final word or guaranteed rate quote printed right off the Hertz website was presented.

The second problem is why are they (Enterprise, this specific store in Fredericton, NB) telling people that they will price match. When anyone in the industry or has rented from any rental car company knows the prices reflect many things - coupons, special promotions, special rates, corporate discounts - which are not always the easiest to verify until the rental is closed. The fact they even insist on price matching is a miscommitment on their part as it is difficult if not impossible to find all the details pertaining to a rental regardless of whatever company you choose.

An example: Enterprise offers 50% off weekends; typically this is more expensive than their $9.99 per weekend day. When you call Enterprise to get the best rate, they will offer you the 50% off as the better rate when, in fact, it isn't. Either way the consumer is basically left with the investigation and similarly the consumer is left with rate comparison analysis and passing of the final buck.

I called head office for Enterprise and they filed an incident report. I hope to hear back from them soon to tell them that they should ban the word "price match" from any rep's vocabulary even if it falls in the grey area and discretion of a site or store manager. Nationally, it's unfair and leaves consumers such as myself with a bad taste in our mouths as if we are being lied to on a regular basis.

I left the reservation with Enterprise because at the time I couldn't get a car with anyone else since the other Hertz lot was sold out by the time the complaint to head office was done roughly 3 hours later.

On 03/09/2009, I left the car at the body shop after picking up my own car. I received a call the next day from Enterprise, stating there was a dent about the size of an acorn on the back driver-side rear panel and now that entire panel would have to be replaced and painted. The Enterprise employee asked for my insurance information. They can file a claim with my insurance since I was using a rental car due to my own car being "disabled". When it was all said and done, I had to pay the $250 deductible to Enterprise and my insurance paid the difference for the repairs.

I am positive that dent was on the car before I rented, and had I been able to complete a more thorough inspection before signing the contract, this dent would have been noticed. This was the first time I have ever rented a car, and I could have been walked through this process a little better. I am also positive that Enterprise knew my insurance would cover any damages, "So let's use her insurance to pay to fix pre-existing damages!" The customer service was POOR and I was told consistently, "You signed a contract, so there's nothing we can do!" Enterprise has lost me as a customer as well as my family, friends, neighbors, co-workers, etc.!

I checked with family and friends and found out that Enterprise had run the same scam with them. I wrote Enterprise's main office and told them what was going on. They referred my complaint to the local market supervisor who called and did agree to refund any money that they had charged against my credit card. By the way, Enterprise also told me that the insurance company had refused to pay the rental fee. I called the insurance company and they told me that Enterprise had not filed the claim.

So! Was Enterprise planning to charge my card as well as file a claim later with the insurance company? No apology for the very bad time they gave me and NO explanation as to why they would even have called the body shop to slander ME. Since I have been doing business with the body shop and the dealer for over 20 years, they knew that Enterprise was blowing smoke and they indicated that they would be looking for a new rental company for their customers. SO! WATCH OUT FOR ENTERPRISE CAR RENTALS! Everything I find out since my experience leads me to believe that they run scams on their customers as part of their daily business practice. Especially, if they get the impression you don't know your way around a rental contract and what needs to go to protect yourself from false damage claims or excessive gasoline usage charges.

My reputation took a hit. My mental state was severely put to the test. A lot of my time and energy, etc., was used up to solve this situation that I still am not sure is resolved. My credit card may have been used after I was told it would be refunded (am still checking to make sure the card information was not used again and they did refund the original charges). Again, PEOPLE BEWARE IF YOU EVEN CONSIDER ENTERPRISE CAR RENTALS - especially since their rental prices is either the same as others, or even higher in some instances.

My car was ready 4 days later so I returned the SUV with a 1/2 tank, a 1/4 tank more than I received. I had no way of knowing that my car would be ready, so of course I filled up the tank. Your rep told me that I would not be refunded for the excess gas in the SUV. I don't understand why I can't be refunded, because if I took the car back with less gas than I received, I would have been charged at your rate per gallon for what was owed. This is poor customer service and I plan to share this situation with my insurance company and my employer, since Enterprise is listed on our Employee Incentive Program. DeKalb County Schools will not support cheaters and poor customer service.

I received a call inquiring where the key was from the Enterprise office on the following Monday. I was unable to return the call during their office hours until Wednesday, March 3, 2009. I explained that I had watched my son place the key in the drop box and was not in possession of the key. I was told that several other keys had been dropped in the interim and that my key was not to be found.

I was not advised at this time that they were continuing to charge me a daily rental key until they were able to secure one from their Harrisburg, Pennsylvania office. I was told on Thursday, March 5 2009, that the spare key was retrieved from the Harrisburg office and that the car was once again on the road. I had also inquired about the excessive charges against my account and was told that the charges would be adjusted.

On Friday, March 6, 2009, I noticed yet another additional charge had been placed against my account. I reported the improper charges to my bank along with placing an additional call to the Enterprise office. It was at this time that I was told that the weekly charge should have been $219 but an additional three days had been added to the bill in addition to being advised I would be charged an additional $250 to cover the cost of a key replacement.

I witnessed this key being placed in their key drop box as instructed on Sunday, March 1, 2009. At no time was I informed of a lost key fee. To this date, I have not received an adjusted contract. The stories are conflicting as to when the additional key was received making it appear as though they are double-dipping by charging a rental fee for the same car to two separate parties. To date, I have been charged in excess of double the weekly rental rate on the vehicle. This has resulted in overdrawn charges on my account. To date, I have incurred $890 in fees related to a $219 rental charge.

Five days later on my return trip I notice the brakes are making grinding noises. It's raining and I'm driving on a two lane highway so I put the car in a lower gear to save the breaks. Within an hour I stop at a gas station and call Enterprise road service. They are no help and tell me all their rental locations are closed now and I'll have to wait until the next day. I now have appointments and a flight that have to be canceled and find accommodations for the night.

The next day I call the nearest Enterprise office (San Rafael) and tell them my situation and they get me another car. Never once do they act concern. I asked them to have someone moved the now faulty car and am told Enterprise cannot jeopardize the health of their employees. I say what about endangering my life? I decide to wait and work it all out with the office in Los Angeles when I return. I return the car that was given to me at the San Rafael office and was immediately confronted with "There are dents/markings on the car and you are responsible for them (I could barely see the markings that Chatera ** was talking about)."

I took photos for my own records and explained that they were already on there and that I had pointed them out to the agent in San Raphael (Ed **). He said they were too minor to put on the contract. I tell this to Chatera ** and she tells me she has to write a report any way, so I ask her to please call the agent who gave me the car in San Rafael. By now I've had it with the bad customer service and blaming game. At this point I decide to get out of there ASAP and deal with it later. The employee Chatera then refuses to give me the receipt until she finishes writing her report. I tell her I took out the insurance for any damages to the car, etc, etc.

There was no customer service, lack of professionalism and unwillingness to be of any service. I asked for the manager and was told he was not in. I was also told to go on their website if I needed any other info. I then asked the other two employees if they could be of assistance and they simply ignored me. I hurried up and got out of there. What a complete unnecessary waste of time and energy. I usually take the time to write about a positive experience that has occurred because of good customer relations. This is my first complaint and I feel my life was put in danger due to the poor handling and upkeep of their cars... The bad customer service I can understand.

But wait, the story gets better... This is the SECOND time this has happened. Yes, SECOND! And they refuse to refund us for the total $420 we have spent in hotel rooms.

Now, this is the thing... They have ON 2 OCCASIONS in 2008 rented me vehicles without this major credit card. What happens nowadays? Why are they coming out with this, when they have done it in the past with me, a 47-year-old businessman, not a child, and deny me rental especially after an 11+ hour flight? Let's be serious here. Like we said, thank God for this little Calvin ** person that I was so tired; I just didn't want to get on his case. Anyway, the same Enterprise people took me to another car rental and EVEN the Enterprise employee who took me there was AMAZED at the behavior of this Calvin character. This young employee had only been at this job for a month, and he expected never to treat a customer that way on behalf of the company... "That's not," he said, "what they teach us before starting to work." Also he told me, "Sir, thanks for showing so much class to this boss of mine. Everybody, I am sure, was ashamed of him on behalf of the company."

Anyway, in short, I went to rent and they denied me rental after 11+ hours of flight, because all of a sudden they grew a policy conscious. Of course, as the biggest toy owner in South America, I will pass the word but this is another issue. Thanks for your attention.

The next day, February 13th, Janae called me at 8:30 a.m. while I was at work, and she told me that my new TAGS were in and that I could get them when I wanted. When I left work eight hours later at 4:45 p.m. and discovered that I was driving an Enterprise Rental car with tags that had expired in January of 2009, I called Enterprise immediately and no one answered the phone. I tried again several minutes later, and no one answered. There was no recording that I could leave.

So here I am, driving a rental car that not only needs an oil change but also has expired tags. I am quite unimpressed with the level of service and professionalism that I received from Enterprise Car Rental in Collierville, Tennessee.

Enterprise's motto is, "We'll pick you up," and yet no one offered to come to my house to replace the expired tags. I was told, "Come get them when you want them."

I was the victim of a hit and run driver, and as if that was not enough, I must now wrestle with Enterprise Car Rental and struggle to get updated tags and a car needing an oil change! USAA referred your agency to me. I will definitely be telling them of my bad experience with Enterprise Car Rental. What an inconvenience I have had to endure! Please help me.

When I looked at the quote, I didn't see any reference to this fee. The manager then pointed at a small scribble that supposedly states this (I wish I could upload a scan, it's ridiculous). After talking to customer service, all I got was they would review my complaint in three or four days. I lost about $60.00; as a family, we have to budget everything, and as little as $60 is for Enterprise; that's diapers for a month for me. :)

Every week my charges would change (I guess depending on which one of them I was dealing with). The charges would bounce up and down from as low at $230 to as high as $317. I made my usual payment on Friday in the total amount of $228.36. It is now Tuesday morning and somehow, I went to return the car with him saying that he was going to have to charge $250 to my credit card and I was going to have to pay $175.30 in cash for a total of $425.30. For three days?! I returned the car before 11:30 like they told me to do to avoid being charged for a fourth day's rental.

How did I get from $31.99/day + $17.99/day for insurance, that would be a total of $49.98/day, if I'm correct? I know I can add. I understand taxes and all, but three days at $49.98 is nowhere near $425. I simply left the key on the counter and told him that we'd deal with this matter at a later day because I wasn't about to pay that and I was running late for work. I will go back up there Friday but I have no intention of paying that much. I don't know exactly what to do since I was of course threatened with being sent to collections over this matter, but I do not owe them that much at all. I know it.

A couple of days ago, I received a letter in my mailbox that stated the position has been filled. She gave no reason why I didn't get the job. I was depending on this job. I feel that I was highly qualified and experienced for the position. I recently got laid off from my present job and haven't had any luck in finding anything. I was among the first people to apply for this position. I had high hopes for this position and this recruiter didn't have the audacity to tell me in person. I find that highly unprofessional and I just wanted her to know that.

When I returned the vehicle, I told the representative what happened and spoke with a manager, John **, who, after I told him what happened, assured me that the rental would be waived. Lo and behold, a few days later, the charge showed up on my credit card statement. I called them and emailed them (I emailed John three times, he ignored me each time) and the representative (and a manager I spoke with) told me that John never told me he would waive the entire rental, just that he would "look into it" and that there had been a miscommunication. This amounts to nothing less than fraud and misrepresentation - this employee is trying to get out of an express promise and guarantee made to a customer (in front of witnesses).

In the very least, I would like Enterprise to waive the charge as expressly guaranteed that it would be waived by Mr. John ** and an apology from him and the company for misrepresenting themselves to a customer who could have wound up worse had the car died in the middle of LA traffic or where there had been no signal - in the very least.

My belief is that the previous renter returned the truck at dusk or at night which would have made it hard to see the dent, and therefore, they decided to just blame it on the next customer, me. In addition, they charged me a $50 gas deposit in the event I returned the truck without a full tank. They told me I would get that returned when I returned the truck. They now will not return that to me, staying that they have to wait for the insurance to pay them for the rental before I can get that back. I've been totally scammed! This is unethical business practices. After reading all the complaints, I will cancel my debit card tomorrow so that they don't start charging my account like others I have read complaints about.

All this time, my husband continued waiting outside for them, when the phone finally went through. I got an answering machine stating that they had closed at 10:00pm. No one ever told me on the first call that they were going to close and for me to be there before 10:00pm. It was only 9:20pm when I first called. I could have picked up the car and returned for my luggage if that was the case. A driver from another rental agency drove us to the Enterprise facility at 10:08pm and it was completely closed, not anyone on site. He told us that they do this to their customers all the time!

I opted to take a Dodge Challenger. The vehicle was so dirty that all I could tell was that it was a dark color. If time were not a factor, I would have refused all three and gone somewhere else but we had a schedule to meet and we were leaving the next morning. The Dodge was so dirty that I was embarrassed to drive it to the car wash. I ran it through the car wash twice and then took it home to start cleaning the inside. The inside windows were smeared as if a dog(s) had been licking on them. There was what appeared to be animal hair all over the seats. I had to vacuum that up. There was mud caked on the floor mats. I had to take the carpets out and hose them down. There was also a foul odor inside the car. I had to spray it several times with air freshener. This was just the start of my experience with Enterprise, the vehicle and Mr. **.

On Oct. 28th, 2008, while en route to Colorado Springs, the vehicle was making a screeching sound when I turned the wheel. I suspected the power steering pump was malfunctioning. I called the Enterprise Road Service number and got the phone number of an Enterprise office in Colorado Springs. They advised me to call the Dubuque, IA office for approval of repairs. On 10/28/08 at approximately 11:30am, I called the Dubuque office and spoke with the manager, Mr. **. I made him aware of the problem and he advised me to take it to a Firestone dealer or a Chrysler dealer to have it checked. Not knowing the area, and thinking that this was his responsibility to have it done, I requested that he have someone pick it up at our hotel. A person from an Enterprise rental agency in Colorado Springs came and picked up the car at between 4:40 and 5:00pm.

When we requested a replacement vehicle, we were told that the authorization for a replacement had to come from the manager at the Dubuque office, and that he would not authorize a replacement. We had to be in Albuquerque the next day for a family reunion. Needless to say, Enterprise would not replace the car and we were confined to our hotel room the entire next day without any means of transportation. The vehicle was returned to our hotel on 10/29/08 at approximately 5:00pm. We missed the family reunion and also had to change all of our hotel confirmations along the rest of the way. During my conversation with the manager, Mr. ** while all this was going on was his concern of getting his vehicle back to Dubuque if we were given a replacement and left it there. It's not over yet.

On the way back home from CA, the engine light came on near Colorado Springs again. I stopped at a Colorado Springs office there and the person there suggested that I take it to a Dodge dealer and have it checked out. He was very polite and apologetic saying he was the only person there. Rather than fool around, waiting for someone to take it away again, I took it myself and spent the afternoon of 11/11/08 sitting at a Dodge dealer. I have to say that the people in Colorado Springs were helpful. Their hands were tied because of the Dubuque office. It's understandable that mechanical problems can and do occur but I feel that this ordeal was uncalled for. I will never rent from Enterprise again. I have rented from them prior to this incident and had no problems but after going through this, that's it!

I phoned the Enterprise location in Hopkinsville and explained what was wrong with the car. They didn't have any rentals for that day to switch it out with and it was getting close to 12pm when they close. So I had to drive to Hopkinsville on the Monday to switch the car out. I then was then rented a Saturn Allure. I noticed the seats had some stains on the inside when I got home but didn't think much of it. I figured it was soda or something spilled, although there were stains on every seat. The interior overall was dirty. This morning, I received my new insurance cards and opened up the passenger door to put the new cards in my owner's manual book, that I was keeping in the rental until my car was repaired. After I opened the passenger door, I noticed a claw of a dog that looked as though it had been ripped out of its paw lodged between the seat and the frame of the car.

After seeing this (which I'm glad my wife didn't see), I started to think that maybe the stains on the seats weren't soda after all. I immediately phoned Enterprise and they had offered to switch out the car for me again, but of course, they didn't have any cars available. I brought the car back and rented a car from Hertz. I will never do business with Enterprise again. It is disgraceful that a company would rent cars out to people without cleaning them especially since they had to have known that the first car had an odor. And if they did clean them, they did a poor job. I will share this experience with everyone I know and especially to people who need a rental car.

At 11am, this employee named Jeremia shows up. When my daughter asked why he did not call to say he would not be there for her appointment, he rudely stated they lost her phone number but he was there now. After she got her car, she got 1 mile down the road and had a flat tire. She called Jeremia back and was told to call Roadside Assistance. Upon doing that, she was told she would have to wait 3 hours for a tire change due to the bad winter weather. She then attempted to call the store back, but no one answered.

Fortunately, a kind stranger gave her a ride back to her personal car that she left at the store, (which was now closed and she was able to make it back to work at 1pm. When she got off work at 10pm that night, she again called RoadSide Assitance and was told the wait was now up to 5 hours to get her tire changed. I then called the 800 number back and was informed that whenever the service truck did arrive, all they would do was put a donut spare on the vehicle. I told the help desk guy that he and Enterprise Rent a Car were nuts if they were going to have a customer drive a car in bad winter weather on a donut for a 600-mile round trip. He then instructed me to have my daughter drive the car down to Madison, Wisconsin the next day and have the tire properly fixed at a FireStone dealer... 60 miles away in the opposite direction!!! I told him he was nuts and to cancel the rental and have the car towed the 1 mile back to the store. He then arrogantly reminded me that the car would only be towed back if my daughter waited with the car for the tow truck to show up... I then had my daughter deliver the keys to the drop off box back at the store, and just drive her old car home instead and we just left it where it was. I will NEVER rent a car from Enterprise again!!!

Upon speaking personally with **, I told her very distinctly do not charge or run the charge until the dispute is settled and you have verbally spoken with me!! Which she agreed to. Upon contacting the Enterprise, manager **, he told me that USAA was paying all they were going to pay and that the issue needed to be resolved. I told him to not issue the charge until I spoken with USAA on the issue and he promised me that no such charge would be done. However, at 6 that evening, he ran the transaction for $198.01 despite the assurances that this would not occur. I have tried to contact USAA on this issue but the claims adjuster, **, does not return my calls.

When I arrived at the airport, there was only the person behind the desk and no one to go & check the condition of the car with me. The Enterprise rep told me he couldn't leave the desk and that the vehicle had been check earlier by an Enterprise employee. I trusted him because I never had any problems with Enterprise before. The car was parked far away from the airport building and the parking lot was dark. I never gave it a thought and really wasn't even using the car until the day of the 29th. Prior to that we traveled as a group in my friend’s car. The car was parked in a location where it could not have possibly been damaged.

Saturday evening, 11/29, when I was leaving the Nursing Home where my father resides, the car was parked in a spot that the light in the parking lot was shining on the back right fender and a scratch caught my eye. Thinking that something might have happened without my realizing it when I stopped early that morning at K-Mart I called it in to my insurance company. It had been raining heavily and very windy all day so I didn't look any further.

The next day even though it was still raining, I decided to check the car out better. I found additional scratches on the same side of the car. Being I was the only person driving the car and really didn't have any reason to be on that side of the car, I never noticed any of this. But I wasn't done by me & I now think that these scratches were there when I picked up the vehicle & it never crossed my mind to distrust Enterprise. The person in the lot at the airport when I went there to report the problem on Monday, looked the car over and found scratches on the lower back left side of the bumper also. Now these are the type of scratches that would come from going down a driveway that was too steep. That would have had to be done by the driver of the vehicle and I know darn well I didn't do that.

I feel Enterprise is taken advantage of a customer who thought they were trustworthy. I feel if Enterprise agreed to let me reserve a vehicle it was their responsibility to make sure they had personnel available to look over the vehicle with me. In addition they are charging me $25.00 extra to return the vehicle to another Charleston location which is close to Amtrak. The convenience of having the car delivered to me doesn't seem like a such a good idea anymore. This was supposed to be the advantage of using Enterprise rather than another possibly less expensive car rental agency. I will definitely rethink this decision in the future. This will end up costing me the $100.00 deductible for my auto insurance policy. I may very well have an increase in premiums for something unfairly charged against me. I have the inconvenience of filing a claim with Master Charge for the company’s loss of use of the vehicle.

When the agent saw that I was really trying to look close for any damage she said, "Don't worry, you bought the Damage Waiver Protection and we don't check for minor damage." She showed me a tool that they use, where dents seem to have to be larger than golf balls and scratches longer than several inches (I don't remember the exact dimensions) for the ELRAC agents to take note. I also don't remember if she marked down all the scratches and dents that we both saw, and conveniently, my pink customer copy was never returned to me.

Anyway, when I returned the car on 12/2/08, I was never asked how I liked the car or their service like I was in past encounters with ELRAC. The same agent that checked me out immediately asked me (before she even walked out of the building) if I wanted to go with her to check the car. I said no and I was taken off guard because I've never been asked before to go check the condition of a rental car after returning it.

After waiting for several minutes, the same agent was conferring with a co-worker. I heard her mention a "scratch and 2 dents" on the passenger side door. I walked out and looked at the car. The two dents she was talking about were so shallow and difficult to see that I had to stand at a certain angle close to the car and look straight across the surface of the passenger side. These dents also looked exactly like the dents she pointed out to me on the day of check-out. The scratch that was underneath the door handle was a minor scratch that can be removed with some buffing (no paint was removed). I don't remember the scratch since like I mentioned, the car was soaking wet on check out and this car already had numerous scuffs and scratches on it that are much worse than the one I'm supposedly responsible for. I was asked by one agent who didn't give his name if I parked in a parking lot. I did, and told him that I went out of my way not to park close to other cars to avoid this problem in the first place.

I basically don't know how that minor damage occurred and I'm not convinced that it happened while the car was in my custody. I know at this point I can't prove it, especially since the agent withheld my pink customer copy and I was too upset to realize I didn't have it when I left the ELRAC office 12/2. I was given a receipt of Summary of Charges and a Copy of an Incident Report Notice that I signed. There were two other papers that I was told to sign. The one I questioned was an Accident Report form. I told them, "I wasn't in an accident. Why am I signing this?" I was told by one of the agents that the paper proves that I wasn't in an accident. It sounded like double talk to me. In retrospect I realize that none of these agents, including the female one who checked me in and out ever gave me their business cards with respective phone numbers. You would think that with something as important as this that one of them would've given me a card like other ELRAC agents I have dealt with in the past.

On 12/8/08, I received a letter dated 12/2/08 with the ELRAC letter head from Tahirah **, a Loss Control Administrator. Part of the letter reads: "According to your rental agreement, you have purchased our optional damage waiver protection. In order for your damage waiver to be valid, the terms and conditions of your rental agreement indicate that YOU MUST FULLY COOPERATE with our claim investigation. At this time we are requesting that YOU CONTACT OUR OFFICE upon receipt of this letter to provide additional facts that may be helpful to the processing of the claim and to complete our investigation."

I have left 3 voice mails for this woman. It is now 12/9/08. I have tried to contact an alternate person in her office, but was told I have to speak to her only. I am going out of my way to cooperate with this company but if it is so critical that I speak to Ms. **, why doesn't she return my calls? As far as I concerned, this is harassment. They are more or less hinting that I will have to pay for this "damage" unless they get additional information (which I don't have).

I went to try and get the car back from the towing facility and they had already called Enterprise and advised them of the situation. I went to the towing company to get the vehicle and they said Enterprise had taken the car back and I would have to go to the office to get them to release the car. I admitted to being wrong for my brother driving the car but they would not let me get the car back and I also advised them that I was out of town. They shrugged their shoulders and went back in the office.

Due to enterprise drafting an additional 250.00 from my account, my account became overdrawn and I was billed over 160.00 overdraft fees to my checking account. I called enterprise to complain and they credited me 208.00 to my account. The next day, I called and advised them they still owe me money and then they credit me 41.07. They are responsible for the fees placed on my account and I am requesting they send me a check in the amount of 160.00.

So I decided to switch off the ignition and turn the parking lights and see what else can be done. To my GREATEST SHOCK of all, the ignition key would not move inside the key hole. I was completely taken aback and absolutely tense. There was no escape from an eventual mishap and probable death or serious injury. I finally decided to take a U-turn in very little space available to me, which I somehow managed and I drove back to the Enterprise car leasing office. I reached there and could not move out of the car since the gear lever would NOT move and car would NOT turn off.

So I had my friend walk inside the office to seek help. My friend was zapped to see the reaction of the people inside the office, one of them started laughing and said, "It has happened a few times before as well with the same car... don't worry, I shall give you a better car"..and he would not stop smiling and feeling good about it. Seemed as if he was unfazed by this episode. The team there had audacity to behave as if nothing has happened and I was making a fuss out of it. In fact when I finally handed the car over to them they were unable to switch it off even after 3 guys from the leasing office tried their hands on it for around 15-20 mins in front of me.

I was badly in need of a car otherwise I would have opted out of Enterprise, so I had to ask them for another car. I got the car and promise that the rates would be slashed to my satisfaction and also that they would make sure that my inconvenience and near death experience would be compensated in the money that I get to save from the rental. Guess what, I saved a whooping $2 for 2-day rental. Can you beat that?? When I reminded them of the entire episode the guy on the desk said, "There was nothing wrong with the car at all, we changed it as a favor to you."

I have never had such a bad experience with any car rental company so far. Enterprise sucks!! No doubt they offer cheap car rentals, but they also give CHEAP SERVICE, CHEAP LIAR SALESMAN and CHEAP CUSTOMER SATISFACTION POLICIES for FREE.

I asked if I could use my boyfriend's or my dad's card, he said no. I then explained that I would not have a debit card for sometime, and he pretty much told me there was nothing he could do. I asked to speak with someone else or a manager. I explained to him that I'm sure I wasn't the first customer to not have debit/credit card. Adam stated there was nothing he could do. Upon me further pleading with him, He told me I could use my driver's license and current utility bill I guess to secure my rental? He also told me I had to use a check or money order since I didn't have a debit card. I was thankful for this because even though he gave me a hard time I would not be without a car.

From there everything went smoothly. Melissa set everything up for me and I was on my way. After I found out the date the car insurance company would stop paying for the rental, I called, spoke to Melissa who informed me that I could keep the car at the insurance rate which was like $23 and some change a day. I opted to take this option. Later that day I called back to speak to Melissa (Wednesday November 5th). Luis answered and assured me he could help me. I was under the impression that I would have to come in and make payment on that day (Nov. 5th). Luis was very kind and allowed me to come in on the following day (Nov.6th).

On this day I came in paid $187 (money order) to keep the car to the following Wednesday (Nov. 12th). On Nov.12 I called asked for Luis or Melissa because Adam answered (wasn't interested in speaking with him because of prior experience). Neither person was available. I spoke to Adam, asked him what the daily rate was with tax and how much it would cost to extend the rental until Thursday 20th. He then told me it would be like $262. I asked him why and he said there was a $100 deposit that had to be on file at all times. I asked him why it was not $50 like before and he said that it changed because that is the special rate that car insurance companies get and since the car insurance company was no longer paying for the car, this was the new rate.

At that point I ended the call with Adam. Called back about later and spoke to Luis (mainly to see if I would get the same information). He did indeed say the same thing. I asked why I was never informed of this and he apologized stating that Melissa should have informed me of this last week when I came in to pay. He then went on to say I was still going to be charged the same rate as the insurance company. I said that if that's the case I should be charged the same rate all the way around including the rate of the deposit, he stated that he could not do that and if they got audited he could get in trouble. All I wanted was for them to honor the $50 deposit.

I don't feel like I should have to pay more because someone (Luis?) failed to inform me of the details. I thought I would pay a week in advance just like the week before. The problem is that because someone neglected to follow the proper procedure in the beginning, I am the one who suffers in the end. On top of battling back and forth with the other party's insurance company about my settlement, this is one more thing I now have to deal with. I don't appreciate how Enterprises policy changes case to case, person to person. I say this because my best friend, Alicia ** rented a car from them a few weeks back (she didn't have money) and was accompanied by her mother whose debit card she used to reserve the car. I was told that this could not happen!!!

I accompanied with my friend (Alicia **) came in to return the car. Adam was rude and very unhelpful. To make matters worse, he tried to tell me how many exceptions they had already made for me as if I should be grateful. To make matters worse I have to wait weeks to get my deposit back which I have deemed unfair because they demanded it up front. I like Enterprise so much so I plan to purchase my next car from them. I will never go back to the one on Georgetown Rd. Maybe they should get audited so that way their wrong doings or exceptions (?) can be brought forth. I am firm believer that this is the reason policies are put in place, if nobody would have went against policy in the beginning I would not have been without a rental in the end.

This time I received a Ford F150. I arrived a Enterprise around 7:40a.m. I checked out the vehicle at 8:01a.m. Ford technician called me and let me know my vehicle was ready same day. So I arrived at Ford after Enterprise same day but it was closed. Enterprise closed at 6:00 p.m. and I got to Ford around 6:20 p.m. The service technician at Ford said it would be okay to leave the truck there. I gave him the key and he called for my vehicle to be brought out. He also said to leave a message on the answering machine of Enterprise regarding leaving the vehicle I rented at Ford.

So I left a message on Enterprise answering machine letting them know I was leaving the vehicle at Ford and the time of day. Then I got in my car and left. I didn't receive a call on Saturday the 27th which was the very next day. I left a message with someone at Enterprise and they informed me that its okay about the car being there, they sometimes leave their cars over there at the Ford lot because of the space. She informed me that it'll be okay. On 10/23/2008 I received documents in the mail stating that I damaged the truck costing $1326 worth.

I asked Aaron **, the Administer of the Loss Control Dept. why didn't anyone contact me because it's completely false. They are trying to falsely accuse me of some damages someone else did to the truck. I asked Aaron why didn't anyone try to contact me and the notes stated there wasn't no response at 310-820-7700. I told him, "That's not my number, that's Enterprises'." I informed him that they didn't perform a walk-around when I picked the truck up, they just showed me the gas gauge in the vehicle and I signed the contract. It shows a mark on the contract where possible damage is.

Aaron at the Loss control dept. stated that there were repairs to this truck that shows there wasn't damage and the truck was dropped off on the 26th. The same day I rented it, which is impossible because on the contract it shows that I rented the truck at 8:01a.m. the time Enterprise. This day they opened at 8:00a.m. I asked him how is that possible. He couldn't give me a valid reason. He then got upset. I then spoke to Rayna ** the V.P. executive at Enterprise car rental in Culver City, CA. I informed her of what was going on. She is going to put a different Administer of Loss Control on the case and its going into an investigation at this current point. This is completely false and I'm being accused of some damages that I didn't do. I feel this is a scam a lot of people are hit renting cars thru car dealerships when you're having your car repaired.

Upon returning the car, the person who stated he was the manager began the check in procedure on the car and almost immediately stated that there was damage on the rocker panel on the right side of the car. I could not see any damage because of the rainy and dark conditions, but my wife and I knew that we had not done anything to cause damage to the car. I have rented from Enterprise for years without prior incident, and as an owner of an insurance firm, I have always utilized Enterprise because of their relationships with insurance firms. I truly believe that we were set up and having done a quick internet search for Enterprise @ the Philadelphia airport, I do not appear to be the only victim of this type of situation.

Since I have responsibilities at my home address and I must be there I didn't have time to walk home a full eight miles from the Palmer, Mass office but I had no ride and had no choice to do so. I expect the attendant to be fired in the Palmer office for not showing any concern for my plight and not even attempting to help me except to make me rent the vehicle for 2 more days which I did not need and was promised that I just need to drive it the 15 miles from Springfield, Mass to Palmer, Mass. They mislead me, wasted my time, stressed me out. I expect a full refund for this false transaction plus a settlement for my walk and a curved road with no sidewalks that is dangerous to pedestrians. I repeatedly told them I have no one to give a ride and I had to walk 8 miles. I will never rent from Enterprise again.

I also called the customer service dept. at 1-800-264-6350 and spoke with a representative and she advised me she would forward my complaint to a manager in order to be reimbursed for the overdraft fees charged to my bank account. She advised me I would receive a call from manager by the end of the day. As of today I have not received a call. On 10/8/08 I called the enterprise San Bernardino branch and spoke with Nicole and advised her of what happened and she advised me that she would credit my account. As of today 10-9-08 I have not received the credit to my account nor the credit for the overdraft fees.

Enterprise should not have billed my account because I paid cash for the rental; my bank statement reflects a credit of $208 to my account. In no way does enterprise have the authority to hold funds on a rental that I paid cash on. I am requesting my refund from the rental that I paid for and I am seeking from enterprise the overdraft fees that were billed to my checking account as well. Once I returned the rental car and paid the $41.70 in cash for the rental which closed the rental agreement, there was no authorization for enterprise to collect funds from my account.

This is not the first time they have pulled this on a woman. Just last week, my car dealership shared with me that another of the dealership's female customers used Enterprise. She specified that she did not want anything other than a small car. They made her take a huge pickup truck that cost her major bucks to drive back and forth for one week from Kansas City to Topeka every day. Another way they sucked money out of a customer - especially a female customer. I made the Enterprise manager take me to the dealership, where I picked up my car and now that car will not be repaired as it should be until I can find an honest company - which Enterprise is not.

This is such a racket. You attempt to call them and it is almost impossible to reach someone in authority; their phone system has to have a name and you don't have a name; it is set up that way so that you can't complain.

Hours of my time going back down there and trying to get them to resolve the Credit card hold; rudeness as well. I sat and watched them tell the other customers that the car they wanted was all ready rented out and to select another one.

In response to those three letters I submitted a letter to the loss coordinator office with the letter dated 27 May 2008 and received no detailed, written response as requested by that letter. I have enclosed a copy of that letter. When I received no response regards that letter I therefore thought further investigation had verified my claims. Obviously that was not the case. I returned from a training trip Thursday the 7th of August to more letters indicating I owed monies (although some of the amounts had suddenly changed from the first correspondence from the loss coordinators office in May 2008 and were less). I addition the letters stated that if I did not pay the amounts listed in the letters within 10 days my on file credit card with Enterprise would be charged In my second letter to the loss coordinators office (letter copy enclosed within) I detailed the following once again: The rented vehicles were utilized within a department of defense training contract and the vehicles used in training (on and off-road and the agent was informed of that). As always, when renting SUV type vehicles for training contracts, we utilized the 100% insurance. That feature was requested and ALL THREE insurance blocks initialed. The agent who processed our paperwork should have verified that fact.

I personally signed for the vehicles and initialed the insurance blocks. I was also the individual who personally requested 100% full insurance as I always do. In addition, the supporting paperwork (copies) sent to me from Enterprise shows clearly that I accepted the full insurance and that all three insurance blocks were initialed. Again, I respectively requested a full and detailed written explanation as to why this attempt to solicit additional monies has not been ended by Enterprise. I received NO response to my last letter to Enterprise just as I had received no written explanation after my initial letter to Enterprise. The third and final chapter in this saga occurred about two weeks later when my business credit card (WITHOUT AUTHORIZATION) was charged for the amounts listed in the last Enterprise letters. My CC company immediately contacted me when the charges were made and I immediately disputed those unauthorized charges and my CC company is currently investigating (Those additional unauthorized charges on my business CC account have created huge problems for my company to say the least). The hassles alone are monumental. In addition the unauthorized charges put my business CC in a situation where even though the charges are disputed it is held against my balance and thus my cards are turned off until resolution.

The credit card companies have a hold of your money all that time. They then tell you that the office is closed on Sundays so you have to pay for that car rental that day, despite your wanting to give it back. This has happened a few times; I don't trust this company.

However, fast forward to August 23, 2008. My son is having warranty work performed on his vehicle. The dealer called and said that they had arranged for him to have a loaner through Enterprise. On Saturday, August 23, 2008, he appeared at their office. The manager told Brian that he would need to pay a debt owed to them or they would not give him a car. Brian asked to see the bill and was shown on their computer a listing with his name and bankruptcy. That bankruptcy was filed in calendar year 2000, and the debt was discharged in September 2000. [The manager] stated that Brian would still need to pay the discharged debt if he wanted to leave the lot with a car.

Brian was caused humiliation and inconvenience, and has additional inconvenience as he now has to file Motion with the Bankruptcy Court for the Southern District of Illinois to reopen his 2000 bankruptcy case, and change venue to the Northern District of Illinois where he has resided since mid-2001. The purpose of reopening and changing venue is to proceed in an action against Enterprise for violation of the automatic stay that is provided by the federal Bankruptcy Code.

It is my strong opinion that Enterprise intentionally retains bankruptcy information and seeks to collect discharged debts with the hope that consumers have no knowledge how to seek resolution. Seeking resolution in this case will take time, and it might also require litigation, which is not something that the average consumer can proceed on without legal counsel.

Later, I called AAA for advice on which place is good for rentals, and they said Hertz. I will use Hertz in the future, but rentals are for emergencies for me, and I really do not appreciate being exploited. I remember like an elephant and vote with my wallet. It should have cost around $30.

Three days later, I returned the car in the wee hours. The attendant did a walk around and said there was a tiny scratch and they would have to file an accident report. This was bogus because that scratch was there the whole time. They charged my credit card 250 and I left. I told them that I was a loyal customer several times before and that I would NEVER rent with them again.

SIX months later, I recieved a check for 250 from enterprise. No apology, no explanation NOTHING. How dare they hold on to my money for 6 months and not even have the audacity to apologize. Never rent with enterprise rent a scam!

I then get a call several days later that they replaced the windshield in the car becuase it was cracked. The windshield had not damage when I dropped it at the office. They replaced it and now want me to pay $185.00. I have asked for a picture of the damage and they do not have one. I am really mad and will never rent a car from Enterprised EVERY AGAIN!!!!!

I paid the rental car w/ my debit card..paid in full....my debit card was charged on 7/17/08. I would assume the pending charge would be cancelled at least by 7/23/08. My error....I took advantage of my credit card and did a balance transfer for zero interest for 12 months...I wrote the balance transfer check on 7/23/08. Well the balance transfer was returned due to the pending charge was still on the account 6 business days later. I called the credit card company on Saturday 7/26/08 I was advised the pending charge was still on.

I called Enterprise on Monday at 8;10am on 7/28/08 spoke w/ Chad was advised he was sorry and will call accountant. On July 31, 2008 I called the credit company and was advised the charge was not removed until 7/29/08 and the check thus has been returned I re called enterprise sw Chad again advised I was upset about the service of the charge not being removed until 7/28/08 at midnight so really 7/29/08 Chad advised it was removed on 7/25/08 I stated it was not...and I requested to be reimbursed the $12.50 bank fee my banked charged me for the returned check....please note the rental pending hold on the credit card was for $718.and change...the check was for $9200.00... I advised Chad I take my credit very seriously and now I have a returned check that I issued to my bank and be charged a fee for Enterprise not releasing the hold in a timely manner. Chad stated he could not issue me a credit for the $12.50 bank fee I asked what can he do for his customer? Chad stated he will talk to his Manager but the next day is Friday and the weekend so I wont hear from them untill next week. This has been 6 business days no reply to date. This may be silly --- but i really don't think it is fair to me to have to just sit back and let the bank charge me $12.50 for something enterprise was at fault with. I know this is not a case for an attorney of $12.50...but for review to get the rental agencies to remove the pending charges in 48 hours versus 7 business days.

The gentleman behind the counter stated that the previous renter complained about the sputter/clicking as well. The car rental sales person was from California and was new based on our converstaion. He stated that the shop was short handed and need an extra person so he transfered. I rented on 7/28 and returned the car on 7/29/08. Thinking that all was fine, upon acceptace, he gave me my receipt. The attendant at Enterprise checked the availability of a car to drive me back to Ford. Enroute to Ford the attendant was driving crazy to ford. He was going fast, hitting the brakes, and flooring the gas petal on the jeep. In addition, we were hitting bumps all over the place going towards the highway.

On 4 August, I get a call from Enterprise which stated I damaged a car based on some one reporting a clicking sound. I stated that I had reported the clicking sound that started right before turn in. I had no idea what the issue was. The Enterprise manager began accusing me of hitting a pothole. I had not hit anything and with the GPS tracking in the cars, they can retrace my route. In addition, the salesman stated that the cars were short due to renters not wanting to return the renatls. The Manager at Enterprise continued to harass me based on what she thought was the problem.

I feel that I am being targeted by this company to correct an issue caused by someone on the staff while driving a car at Enterprise. Enterprise was looking into the matter and assigned an internal investigator to research the issue - Sharmene. I feel that I am trying to be setup , bullied and lied on by Enterprise rent a car for their mistakes and misfortunes. I feel that when the sales man cranked the car and did a walk thru with me the car was fine.

For me to get a call back and wrongly accused of damaging the car 5 days after the car was in their posession is bad business. The car now sits at Ford being evaluated while the Enterprise Manager keeps pointing the finger without knowing what the issue is with the car. Frustration, costs, time out of the office due to Enterprises harassment calls. They are liers and are taking advantage of the consumer. I will never rent from these liers again!

I retreived all documents form my bag. A check stub ( I had just got paid the day before), a utility bill and my drivers license. The first bill I gave Mr. J. did have a past due amount on it so I gave him another current bill. After this is when Mr. J. began telling me that he could not rent me a car because I did not have the proper paperwork. My address on my driver's license did not match the address on my check stub and my utility bill and that I neede a DMV statement saying the my current address was indeed that on my utility bill. After reading the displayed guidelines for renting a car form enterprise, I determined that Mr. J. did not want to rent me the car because of the first utility bill I had given to him. I then refused to leave the counter without written documentation of why I could not rent the car. Mr. J. and Mrs. H. (Branch Manager) refused to take my complaint. I asked for witten documentation of what happened.

At first, Mr J. did write me a leter. I waitied patiently while he typed it out. After he spoke to Mrs H., he refused to give me the copy he had printed out for me and threw it on the garbage. I also asked for a copy of the car rental requirements and he refused this also. Instead Mrs. H. typed out a few little lines that was not as informative as the original I had asked Mr. J. to copy for me. After Standing firm for almost two hours,as I had refused to leave without written documentation, a Area manager from the Downtown location called and wanted to talk to me. Now he wants to rent me a car. He wants to make things right. I regretfully took the car as my mother was battling breast cancer and really wanted my family with her. Besides there were no other cars available for rent in the entire area.

I have rented many times from Enterprise and I have never been more unnerved than I was on that morning. I was treaded unfair and they knew it. That is why Mr. J. and Mrs. Jessica H., who is supposed to be a manager, refused to take my complaint and after all that I had to go through they ended up renting me a car. I am also disappointed with the Buffalo Airport. Enterprise rents space from the Airport. I went to the airpots for assistance and they said that they could not help me. If you have a problem with one of their tenents, who can you turn to for help.

If the Branch Manager and the Manager Trainee (mr. J.) refuse to assist me, what should I have done. Enterprise treated me unfair. Al the very least they should have taken my complaint and given me a copy of the rental guidelines and they denied me. I called the 800 number for enterprise and made a complaint over the phone. But without written proof what will happen? I was late getting to my mother. Thankfully nothing drastic happened and she's expected to make full recovery.

He asked us what happened and we told him the car had not been damaged in our care. This dent must have been there before. He brought out the paperwork from when we checked the car out and said no damage was listed on the contract. He told us we would have to pay for the damage. We had a flight to catch so we couldn't fight it then.

We received a bill for $755.29. The repairs were $594.60, an administration fee was $100.00 and another $60.69 dollars was added for loss of use over 3 days. We did not take out their insurance since our own insurance covered us and the ENTERPRISE insurance was $18.99 PER DAY x 6 days = 113.94 at 27% tax ($31.00)making the total ($145.00) insurance as much as the car rental.

We are hoping our insurance will pay for this damage. It will result in an increase of rates for us. (if they pay) If they don't pay, we will be out $755.29. We will NEVER use Enterprise again. I'm wondering if the next poor soul who rents that car will have to pay for the same dent again.

I told the saleswoman, Sharyne, that I didn't want any of the insurance. But the saleswoman at Enterprise, Sharyne, confused me. She told me that if my auto insurance covered damage to the rental car, I didn't need to buy Enterprise's optional Damage Waiver insurance, but if my auto insurance did not cover rental car damage, I had to buy the Damage Waiver insurance, for $11.99 a day.

She presented it so that my only options were to use the coverage provided by my auto insurance or to buy theirs. She didn't present me with the option of having no damage coverage at all (i.e.: not buying the Damage Waiver even though I'm not covered for it buy my insurance). I was in a hurry, and she pushed and pushed me to get it. I kept telling her I didn't understand, because she was contradicting what my insurance company had told me. But she kept insisting that I needed it. She misled me and pushed and pushed me to get the Damage Waiver.

I made it clear to her that I didn't understand. Had I not been in such a hurry, I would have questioned her more. But I was late for work and she knew it. She used dirty sales tactics, and basically tricked me into thinking I had to have rental car damage coverage.

The total cost of the optional Damage Waiver was about $350, or $12.99 per day. My bill was over $1,000.

Forced to rent from Avis whose walk-up rates were $149.29 more than the Enterprize reservation, for a car which was three sizes SMALLER!

My husband and I explained we couldn't use a truck because we need something that can hold luggage as well as four people. At that time Randy started to call around asking other enterprise branches did they have a standard size car. However, Randy could not get a vehicle from the other enterprise branches.We left upset and disappointed that Randy waited until we got there to try to find another vehicle for us and Randy wasn't courteous enough to call us and tell us what happened to the reserved vehicle and ask weather or not we would like to rent a truck or not.

The consequences are me being stressful with high anxiety trying to discover how my family and I are going to get transportation to where we needed to be with such short notice. Also, we missed the deadline time we should have left to Millington, TN to be at our destination in a timely and safe manner.

hen I get a call from my insurance company saying that they billed them for the damage. They took her money as the deductible but told her it was paying for the car rental. Today, I get a call from my insurance company saying Enterprise called them to say they were going to report the car stolen. Yes, the same one they gave her. I called to speak to the guy who called my insurance company but he won't take my call and the girl tells me they've been trying to contact my daughter for over a week. My daughter just talked to them yesterday!

I don't know what is going on over there but since he wouldn't take my call I'm thinking they're taking advantage of a minor and billing my insurance company. I'm returning the car in person today. I forgot to mention that they have offered to sell her all three cars with no money down and no credit check!

They billed my insurance for damages that they said happened while the car was in her possession. Their reasoning is that it wasn't on their paperwork. I'm sure my insurance company will want to drop me after this fiasco. I've never had problems with my insurnace company before.

I told her I already paid $250.00 and submitted that receipt to her. Several times I tried to contact her, but got no call back. I paid out of pocket a total of $450.00 to Enterprise but still am getting harrassing phone calls stating that they are considering the car to be a stolen vehicle and press charges and bring this situation to a higher authority, when every time they left me messages I called them back even to say that I have to make payments here and there, but according to them, this was not good enough to take care of balance for the rental car.

I am 30 weeks pregnant with no vehicle now to get to work or doctor visits. I am unable to live in the comfort of my own home and forced to make other living arrangements because I have no other means of transportation. My car is fixed and ready, however I was told by AIG that I will not receive any money which could take up to 30 days after the accident, which happened on June 17th 2008. It has been a month. The last thing that I was told is that it could now take up to 35 days until I receive any payment for my car, and even then it wouldn't be covered 100% due to AIG's customer's $10,000 limit. Needless to say, I am extremely upset and stressed which is completely unnecessary and uncalled for if this situation was being handled professionally and properly. I don't know what else to do because I truly feel that I shouldn't be held accountable for being a victim in this situation.

physical damage my daughter has asthma the smell was awfull... And my Ipod is gone

When I opened the door, the interior stunk like hell and there are cigarette burns on both the front and rear seats as well as multipule stains on the fabrics. He quickly told me that I'll wave the fact about bringing the car back with the same level of gas as in it's now. I looked at the gauge and it was below a 1/4 of a tank. I then wrote on the invoice on the lower right corner Note: Car is very dirty on the exterior. To which he replied, Go get it washed and I'll reimburse you for the wash if you keep the reciept. Mr. Epstein also signed and initialed the bottom of the same invoice. Which is what I did. I also said that I wanted to be reimbursed in the cash and not in a voucher. He agreeded.

I bought a can of air freshner and sprayed the interior and used hanging air freshners since we have had the car. When Mr. Epstein left, the owner of the body shop told me that previously he had recieved and refused one particular car 3 times and finally told them he didn't want to see that car back for a customer rental. The worst part about the above is that about 4 years ago, I was hit and run and therefore had to pay my own insurance deductable to rent a car.

Worrells did the work and I rented a car from this same location through worrells and had the same exact problem with getting a dirty car. And guess what, the excuse was almost word for word as Mr. Epstein. I'm not paying for this rental and didn't expect a Rolls Royce, just a decent, odor free and clean car to use. Is that to much to ask? It seems pretty obvious that this lack of quality control of the condition of the cars leaving their lot in not an isolated case and needs looking into. Thank You for your time.

They told me (since it was Thursday 6/19) that they mail the checks out on Wednesdays and it will be mailed out the following Wednesday 6/25. Okay, I waited until Thursday since we are down the street from the location and called on Friday morning to find out why I hadn't received my deposit. The attendant stated that checks are mailed out on Thursdays and put me on hold to speak with the manager for so long until I hung up. Today is Monday 6/30 and I have not received my refunded amount. I don't understand that if I had no problem paying them up front why I can't at least receive my refunded amount that I am entitled to! I will NEVER use their service again!!I want my money returned

I did not hear from them on Monday, June 2, 2008. I called again on June 3, 2008. Spoke to a woman there, asked if they had received my message. She said yes. I then told her I may need the car for several months and would return it back to Nacogdoches when I am done. She told me this was no problem. I called the office on June 25,2008 to find out the current balance. $2063.00 for 25 days! $ 1293.75 more than their published internet rates for a month ($769.25)! When I asked the man why he said it was because it was a one way rental, I informed him that I had previously requested a monthly rate for a returned car and was told it would be no problem. He told me I would have to go back to their office and change the contract but would still have to pay at the ridiculously inflated rate, which, by the way, is even higher than the one-way rate on the contract.

In order to do that I would have to drive 1000 miles and take 2 days off of work (I am working 7 days a week for several months). Not an option. I could not get any resolution from them on this and asked who I could contact at corporate headquarters. I was given a number for the Shreveport, LA office. The receptionist told me that all managers were out for a conference. I left my name and number for a return call and she assured me I would hear from either Chris Ivy or her (Faye) before close of business on June 26.

$ 1706.00 overcharge per month.

He should have said This is additional, supplemental, insurance-you should just use your own insurance if you have it. You would have to pay for this. I have a $500 deductible. I had to pay myself. I fell they were ambiguous in NOT using the word SUPPLEMENTAL or ADDITIONAL. Also, they said that I could SWITCH BACK to my own insurance if I decided to not DROP THE SUPPLEMENTAL INSURANCE. I complained to them but since there is no recording they could say they told me everything.

12 days ot $15.99 per day that I should not have purchased. $191.82 plus $2.00 fee for that ($24).

Over a 3 week time span i called up customer service about 7+ times, was told the Regional manager was going to contact me in 48 hrs or less, was never contacted. Was lied to that my money was refunded by the branch manager, assistant manager, and then lied to again by the assistant manager saying that he never stated he had refunded my money that was withdraw without my authorization. When i did get in contact with the regional branch all they did was tell the liar Mike, assistant manager at the branch to call me to have him lie to me some more. In the end after about 7 hrs of phone calls i got my money refunded only because they got the money from AAMCO.

i hope there is consequences for liars and their companies that do nothing about it.

We made it home at 4:20pm and I took out the contract turned it over to the back side and called the road side assistance to come and tow the van due to bad brakes and drums. So they kept calling back and finally reached the towing company and towed the car. She then set up to have me taxied to the rdu/morrisville enterprise to get a replacement with a reference #to give to the branch manager. I then told Brent what happened and gave him the contract and explained to him that my return was on monday in the am because the branch in durham is closed on sundays. He then went to a back room returned asked more questions, then went out as though he was getting another van after 45 minutes past.

Brent returned to the building and told me to pay a deposit and I told him that I should not be charged for another deposit because my return date at the durham location is monday because they are closed on sundays. He went to the back room again as though he was checking out information and stated that he had to type something up and he would return soon. 20 minutes passed, he returns and stated thathe could'nt give me a replacement until I payed another deposit inwhich I had not been refunded the first one. So, I told him that I would call back the person that I spoke (Julie) and I did and she tried to get him to give me a replacement and He still would not do so. So, we were stranded at the airport for the next 2.5 hours after the mess created due to poor customer care and service of Brent whom I told that I would report and He basically did not care if I did report to his home office.

Filnally we payed a nice gentleman to take us home from the airport and thanked him very much. He felt sorry for the poor customer service given to me as a client/customer. I also told Brent that the Durham branch manager will be upset to know that he did not treat his customer with the utmost care. I thought that they were a part of the same company but I guess not. The RDU/Morrisville location treat people like a piece of worn out paper. I expect a refund of my deposit and thank God we did'nt get killed on the highway because we had no brakes. This terrible customer service and disrespect of person in front of my crying children that were tired, hungry and ready to go home was very unneccessary.

It was dark early that December evening and from what we could see there was only a small amount of damage to the front bumper and/or ground affects. So we decided to continue on to the church since my parents were to be part of the ceremony and we did not want to be late. While sitting there watching the marriage my thoughts about not have taken the additional insurance turned into anxiety and once the ceremony was over I decided it was best to call Enterprise immediately and leave the car in the church parking lot. I spoke to the manager on duty about the incident and he said not to worry about anything, that the AAA people would come to pick up the car in the morning as it was a holiday that day. We were extremely late for the reception due to the phone calls. I even called the State Police about the situation to see if they could fill out an accident report, and they told me that noone could do this, and to pick up a blank report and fill it out myself. Which I did the next day.

The next morning, my Dad went to meet the AAA driver and give him the keys at the church parking lot. The manager at the Enterprise place was aware of this also and said it was ok for my Dad to handle things with the tow truck driver. This was the last time I ever heard from anyone from Enterprise. I left several phone numbers with the manager when I called, and specifically my parents home phone number where I was staying while in PA. This happened on December 31st, 2006.

Recently I checked my credit report and noticed a collections placed on my report for over 2000.00 dollars. I have tried numerous times since to contact Enterprise, being told I must speak with only the Philidelphia location and I have spent days trying to contact them. My credit is ruined now because of this, and I can not even reach anyone to get this resolved. Why was I never contacted? Why did they not send a letter, or contact my insurance company. They got my social security number some how, but never tried to actually resolve this matter.

My credit is ruined, and I can not even try to repair it until I hear from Enterprise. I don't know where to turn. My credit cards have canceled me, I can not get a loan to start a new business, and my family is suffering because of this. The anxiety from this situation and the time it has taken to spend countless days trying to get this resloved is giving me migrains. This is affecting my whole life, my health, and my families future now and for years to come. Specifically the next 7 years until this can be removed from my credit report. I was told that even if it is paid, it will remian for seven years. Hows that for stress. It makes me physically sick to think of the impact of this on my future.

On Enterprise's website, there was a very encouraging link that read, Need a one-way reservation? Learn more!? When I clicked, it read: One Way Requests Generally, one way rentals are possible within a metropolitan area. Please consult with the Enterprise office to determine if a one way rental is possible. So that's exactly what I did. I called Customer Service and spoke to an employee named Yolanda. Supposedly the phone calls are recorded so what I say can be verified easily. By the way, on the website, there was NO MENTION of any drop-off fee. As instructed by the website, I asked Yolanda if it was possible to do a one-way reservation from Buffalo to New York City. She placed me on hold and came back to say yes, no problem. She quoted me a price in the $200s. Again, NO DROP-OFF FEE.

When we arrived in Buffalo, we were surprised the employee, Camille, had no information about our reservation. We supplied the reservation code and she found it, but there were no details no length of time, no destination, no discount, no second driver, etc. She applied a discount but explained there would be second-driver charge, and we offered no objection. However, we were horrified when she dropped this bombshell: there would be a $500 drop-off fee. We explained there was no mention of such a fee when we made the reservation but she was unmoved. We demanded to see the supervisor and she said she was the supervisor. We also spoke to Chad, the other supervisor on duty, with similar results.

We went to the desks of the other rental agencies at the Buffalo airport Budget, National, Alamo, Avis, Hertz but none had a vehicle available. Presumably, Enterprise thinks we should have made other arrangements when we found out about the $500 fee. Sure, we could have taken a taxi to downtown Buffalo to find a car, but we felt strongly Enterprise needed to make good on their word. Can you imagine how it felt, to get off a plane after having traveled 3,000 miles for several hours, to find out the company thought it would be fine to charge more than triple what was previously quoted?

Before we left, we reiterated the fee did not apply and vowed to have it reversed. When we dropped off the car, we told Jamie, the supervisor on duty of the branch at 403 East 65th Street in New York, that we were overcharged. She said she would make a note of it and someone from the company would contact us. Its now been more than 10 months, and no one ever has.

I learned that my treatment was standard for Enterprise, not age discrimination as I had suspected by discussion with my experience with a former Enterprise employee. Having no cars on the lot is the way they maxamize profits and one of the reasons they are the largest company in the business. I am beginning to calm down and see the humor in the situation.

The gas cost is eating me up as this beast gets about 10 miles/gallon around town. The SUV is unsafe because of poor rearward visibility and it drives like a truck. I need to make a long trip in a few days and there is no way this vehicle will serve my needs.

Their website gives you another option saying one way option which I did not select because I did not know what that meant. Their website should give you a drop-off location option that tells you to select the one way, or that it tells you that you cannot drop-off at other locations. When I wrote to them they indicated to me that only in UK that option of one way is available. They also indicated to me that I should not have assumed. My complaint is that their advertisement is misleading and not explicit enough. They should indicate on their website to people that they should not assume as the customer rep whose name is Josh told me.

Because of this now I have to go back to Pennsylvannia PA airport to drop off the rental and then take the train back to New York. This are additional costs that I have to pay when there are Enterprise Locations in New York City.

I am almost done when the front desk employee goes Oh im sorry I just realized this is a debit card you can't rent with this This is after he swiped the card, after they brought the car around and cleaned it! I'm thinking i'm ready to go! Im stopped dead in my tracks! I ask for the manager. She comes over and says No you can't rent with a debit card sorry I'm like what are you kidding me! I have somewhere to go! I have always rented with a debit card! I have been a customer with enterprise for over 9 years! I asked her to pull up my records and see! She wouldn't do it!

Then she goes on to tell mr that there is a high crime rate and drug use in the area and theft and that's why I can't rent without a credit card. THATS THE DUMBEST THING I HAVE EVER HEARD! what has that got to do with me!?! I have spent thousands of dollars on renting cars at Enterprise and this is how I get treated! I am a valued customer! So i am not going to be able to do anything I needed to do that weekend I have my luggage with me that I have to lug around i have to call my friend and tell her she has to ride the bus an hour back home because i can't come pick her up all because people in the area steal and use drugs! That has absolutely NOTHING to do with me.

By this time i am so upset I am crying! I ask to call corporate so that they can make an exception but it was closing time and they were all ready to go and I asked the manager could I at least get a ride to the bus station she said NO! she said its policy because i am a customer! I said no im not I didnt rent anything!

so basically I am stuck with luggage stuck at the rental car place stuck period all my plans screwed because of poor shotty terrible customer service! They need customer service skills on how to treat customers that are paying their salary by renting cars! I should be able to rent a car from that location. You cant make up a ruel and not even have it posted in black and white there was nothing on the wall in writting saying that I couldn't rent without a major credit card!

We proceed to taxi around the island for the next 3 days at great expense, until the fax arrived to the office at the airport. I had been calling everyday to see if it had arrived and was still promised a car once the fax had arrived. I returned by taxi from Kahula on the other side of the island, where we had been staying, a few days later only to be told by the manager there that a fax wasn't enough to rent a car with you.

As a result I had to get my licence Fed Ex'd over from Sydney which took another 3 days and continued to use public transport to get around Hawaii. All of this created huge amount of stress, money, inconvenience and time wasted on our trip and left me with a very bad impression of your company. If I had received correct information at the beginning then I would have made different arrangements and had a car a lot sooner. I am not sure what your company can do at this stage, as I live in Sydney, but need to let you know what has happened so it doesn't happen to another person. I look forward to your supervisors response.

Huge amount spent on taxis probably $400+, seriously spoiled our honeymoon

I returned by taxi from Kahula on the other side of the island, where we had been staying, a few days later only to be told by the manager there that a fax wasn't enough to rent a car with you. As a result I had to get my licence Fed Ex'd over from Sydney which took another 3 days and continued to use public transport to get around Hawaii.

All of this created huge amount of stress, money, inconvenience and time wasted on our trip and left me with a very bad impression of your company. If I had received correct information at the beginning then I would have made different arrangements and had a car a lot sooner.

I am not sure what your company can do at this stage, as I live in Sydney, but need to let you know what has happened so it doesn't happen to another person. I look forward to your supervisors response. Huge amount spent on taxis probably $400+, seriously spoiled our honeymoon

I am on vacation and they are tying up the money I need to eat and no one can come to the phone!! I can't wait to file this lawsuit. The pain and suffering I have gone through over this and sure I will continue to go through is horrible. I have over $650 dollars on hold and only $350 was authorized. I am on vacation in CA and have $37.00 to get me through the rest of my vacation. I am so stressed! I just want my money back!!

few weeks later i received letter from Enterprise saying i have to pay $461.40 for the damage.

I called Enterprise on 4/26/08 and they told me to take the car to any Firestone and the car would be fixed because Enterprise is contracted with Firestone. My husband and I took the car to a Firestone location on City Line Avenue on 4/27/08 waited 2 hours before we were told that the brakes were damaged and so were the rotars. We took the car back home and the next morning I took the car to another Firestone location in West Philly. I explained what happened the day before and they assured me that they would get authorization and I left the car there and went to work. I called Firestone later that afternoon and was told they were still waiting for authorization to fix the car.

I called Enterprise and told them what happened. Enterprise said they would call Firestone. After all of that Enterprise called me back to say that they would bring me another car. They asked what time I got off and I told them at 4:30PM. They assured me that they would bring a car to me by 4:30PM. I called them back at 4:45PM and they weren't here. I called them back at 5PM and they said they were on their way. It was raining. I left work at 5:05PM and there were 2 people from Enterprise outside. The first car that I went to the gentleman told me that Dave was in a car behind his with the replacement rental. Dave got out of the car and apologized for everything. He said that he really didn't have a chance to thoroughly go over the car (and it was raining at the time -- it had rained the entire day) he said that he didn't see anything major and for me to please initial. I did and got in the car and went home.

I have a one car garage at home and only used the rental to go to work and return home. My car was ready on for pickup on 5/2/08. I took the car back to Enterprise on 5/2/08 and the young lady who inspected the car came back in to my surprise to say that there was a small dent on the driver's side that I never noticed. I was told that this had to occur while I had the car. To my amazement I was literally in shock. Dave wasn't there on 5/2/08 when I returned the car. I said to them that it couldn't have occurred while I had the car. It had to have been there all along especially since it was raining the day it was given to me. They brushed me off and said they would check with Dave and it had to go to Loss Control.

To date, they have never spoken to Dave to hear his side per the Loss Control Manager and have told me the car was involved in a major accident before I rented the car and was fixed. They said it was no way the car had damage prior to me renting it. Dave was rushing when he bought me the car, it was raining. WE DID NOT GO OVER the car together and no one wants to speak with Dave to hear his side. Upon speaking the one of the Loss Control Managers I was rushed off of the phone and talked over. The Manager told was the one who told me she hasn't spoken to Dave and the car was involved in an accident prior. They are trying to take advantage of a situation and are not responding to why they will not speak to the person and hear his side who bought me the car.

Our deposit was kept and they are trying to charge us with the amount of the damage.

I am now fighting to get reimbursed & have been at a negative (zero) balance with my bank. I cannot buy food, gas, pay bills, nothing. I have been locked in my house & every point of contact Ive made last week hasnt returned any calls nor followed up me. This has caused major headaches & stress to myself due to be wrongfully accused of made up charges by Enterprise. They have no valid nor legal reason to have charged $999.04 from my bank account. I am now at a lost cause & need immediate assistance to take this monster corporation down. I am in the right & have proven my case I just need someone willing to take justice to the next step.

now there wanting me to turn it over to my insurance and this is fraud on there part as we have 4 witnesses who saw car and it was perfect conditon

After a few more objections I finally bought their insurance to get the rental. I then contacted my credit card people who told me that I didn't need to buy insurance since I was covered. When I called back to Enterprise the assistant manager said he would need documentation to prove it or have the credit card people fax him a statement saying I was covered. I found the paperwork from the credit card saying what they cover and it did say that car rental were covered and brought it to the manager. He did not accept it and said that was a feature that I had to sign up for.

I finally called the credit card company from his phone and let the manager to to them himself. After he asked then if there was any deductible and how much they cover, he finally relented and removed the charges from my bill. I find it implausible that anyone in the car rental business would be unaware of this. It was a pure scam and I am persuing this since I hope to protect other who may not be aware.

None, as far as I know. But I will be monitoring my credit card charges.

Now, because Enterprise has some management problems, integrity, and principle faults...it is affecting me. If they are going to advertise that they will pick you up then they should! Or advertise at the same time the reasons and times it is not convenient for them to pick you up. I am left hanging now on a Friday at 5:30p to find another way to leave on time Sunday morning.

It is false and misleading advertising. Now I am stuck with possibly having to drive to the airport and pay to leave my car there.

Even tho we did end up with a lost notebook, I highly recommend this agency for customer service above and beyond anything else I've ever experienced. Without her, a childhood dream would have been lost.

We are getting rid of 2 vehicles today and was going to pick up a rental car until we can get our new vehicle next week. The reservations were made and finalized and we was told after we was ready to pick up the car that they would not rent to us. Makes it easy to get to work 40 miles away.

I noticed, just before signing, that there was an additional charge of $19.39. James then explained to me it was for insurance coverage. I asked him why was that on there when I had already given him my insurance information and he had not mentioned this to me inside the office when he did the paperwork. I told him I did not want any added cost, as the dealership was giving me a free loaner and I could not afford the added expense. James told me Just keep the it for today and we can take it off tomorrow, referring to the insurance. Since I was not able to get a ride for 6 hours, and he was nice enough to pick me up at my home to take me to the rental car, I told him I would do it but just for that one day.

The next day I called and spoke to a lady, who informed me that I needed to come back to the store to remove the insurance. I explained to her that I had already taken the previous day off from work just waiting on the rental. I work 10 hours days in east Boca Raton and they are not open when I am on my way to work, and they are closed by the time I get back from work. I request to speak with James but was advised he was not in the office. I called again and spoke to Daniel, explaining the same situation. Daniel told me that I when return the car to the Enterprise office at Braman, I should ask them to leave the ticket pending and he would take care of it on his end.

I called two weeks later and spoke with Marcus, the manager of the branch, explained the situation again. He told me that he would look into it and call me right back. It has been 4 weeks! I have yet to receive a 1) a call back, 2) a credit for the rental, and 3) credit for the additional days of insurance.

I feel as though I was taken advantage of by your company. I should have been given the option to decline the additional insurance. The insurance should have been explained to me prior to being asked to sign the paperwork. I understand that you have policys and procedures so, after agreeing to the insurance, it should have been explained that I needed to come back to the office to remove the insurance. At that point, I would have spent the extra time waiting for James to redo the paperwork. I was promised something by Daniel, which he has not delivered. And worst of all, I have been waiting for a manager to return my phone call for over a month. I am assuming that since your company thinks I was dumb enough to be tricked into something I didn't want, I'd also be dumb enough to let your company's unfair practices go unnoticed.

2 weeks after the Kia goes back, I get a letter in the mail from Jason Matos basically stating that the kia has damages to the ROOF of the car and will cost about $400.00 to fix, basically because I signed off on something stating that there was no previous damages, I am now responsible for a scratch on the roof??? since when is it common practice for an enterprise rep to whip out a ladder for me to get on the roof of a car??? are you kidding me??? I explained to Mr. Matos about the brakes, and the tow truck could have done this damage. I am in need of a LAWYER!!

I didn't initial things till after she went through her long fast auction like speech about the agreement terms. It was pretty much a situation of sign here and intial here, here, here, and here. Later after they got the car back it turns out she did not note the dent I showed her. She marked instead marked some scratches near the gas door, which she did not bring up me. Plus, it turns out that they mark scratches with X and dents with O. How was I suppose to know that? I can't find anything indicating this on the agreement. I cannot understand how she will not say that it is possible after the many vehicles she loaned out on a Friday morning could have made a mistake.

The manager will not take it into consideration that a mistake could have been made on the paper work. It is pretty much what is on paper is law. End of story. So, now they are filing damage with my insurance company. I will have to wait and see how much my premium will go up and if I will have to pay a $500 deductible on repairs on that vehicle.

I immediately called Enterprise and left Joy (a Loss Control Administrator) and left several messages indicating that if they were filing Victims Restitution - then they should not charge my card for the same bill. My card was never charged and I assumed all was going to be ok...my fault for assuming

SIX (6) months later, I receive a letter from Green Tree & Associates, a collection office - claiming that I owe them $942.04 because I never paid Enterprise! You would think Enterprise would have sent me letter letting me know I still owed them money... or they should have just charged my credit card!

I am currently disputing this with the collection agency and trying to obtain copies of the Abstract of Judgment that reflects Enterprise is the victim with a claim to receive funds from the man who stole the car. Unbelievable; I will never again use this company and I will continue to complain about this situation to every agency, forum, customer service site I can find...

the consequences of Enterprise putting me into collections is that my credit report will now be affected...and I am trying to buy my 1st home and may not be able to get a loan because of this ridiculous claim

Today, I called enterprise and Kimberly is no longer at that Branch. I do not appreciate being taken advantaged of, and I don't appreciate Rob accusing me of damaging the car on purpose. I was in no way in a moving car accident as this company wants to report that as. I took pictures of the small scratch.

They made me pay $500 upfront and contacted the insurance company and reported the scratch as a car accident. The scratch is so minor that I could fix it with Scratch Away.

As if that wasn't bad enough, 2 of the tires further violated the vehicle manufacturer's recommendations by using different load indexes, and they were mounted on diagonally opposed wheels. I took a photo of the pages in the owner's manual where the vehicle manufacturer clearly states, "Use of any tire or wheel not recommended by Ford can affect the safety and performance of your vehicle, which could result in an increased risk of loss of vehicle control, vehicle rollover, personal injury and death." Another tire had a split tread, which a tire technician said typically comes from being operated for long distances while significantly out of alignment. Prior to returning the vehicle to Enterprise, I got the vehicle up on a lift at an independent tire shop. I obtained a report from them on the state of the tires, and took photos of the sidewalls and treads. A staff member at the Enterprise branch said they send their vehicles to the local Firestone tire shop for maintenance. Firestone's own internal policy states that they should always follow the recommendations of the vehicle manufacturers when selecting replacement tires. After I returned the vehicle, Enterprise actually returned it to the same Firestone shop that put the bad tires on it in the first place! They issued a report to Enterprise on the state of the tires. I was told that the report stated that there was some uneven wear on some of the tires, but never even mentioned the bald tire! Of course, Enterprise refused to give me a copy of Firestone's report.

However, Enterprise actually charged me for the rental of the unsafe vehicle. They are currently trying to charge me about $4,000 for the body damage, even though it resulted directly from the unsafe and unlawful conditions of the vehicle they supplied. I am just so incredibly thankful that none of my family were injured or killed due to Firestone and Enterprise's shoddy maintenance practices. I saw an article about an unfortunate Enterprise customer in Texas who actually died in while driving an Enterprise vehicle with bald tires. It's hard to believe Enterprise still continues with reckless disregard for the lives and safety of their customers. I hope they enjoy their ill-gotten gains. Now I just wish the heartless money-grubbing crooks would quit pursuing me for the $4,000 of body damage. I already told them they should recover it from Firestone, but they don't seem inclined to do that.

As a result of this, Enterprise charged me a $50.00 detailing fee to vacuum up a few pieces of grass or as the branch manager put it, marijuana!

I called my insurance agent and he called Chris (the manager) and Chris told him all I would need was my Drivers license and Work ID badge. When I called Enterprise back I spoke to another employee and was told they had never heard of having to have a bank statement but that is what was on my order to bring in. I called my Agent back and he spoke to them again. Don't know if it was in person or over the phone. My Agent assured me all I needed was Drivers License and Work Badge. I called Enterprise back and was picked up by John on a Friday morning. My daughter was with me. When we went inside, I laid my Driver's license and work badge on the counter. At that time John said I would also need my bank statement, utility bill and debit card. I told him that my Insurance Agent had talked to the Manager (Chris), who by the way never came out of his office but I know he could hear what was going on.

I then asked John to take me to my Insurance Agent's office up the street. He then said he just needed verbal clarification and I said my Agent talked to your Manager two times how much verbal clarification do you need. Again he never went in to talk to the Manager and the Manager never came out to clear things up. I was then given the car but told I could only drive it in Missouri or Kansas and not to go out of those two States and that my insurance company had not sent in the order even though my insurance company told me the night before and that morning that the order was in. I was also told to have the car back by Monday 10:00 am. My rental insurance covered me for 20 days. On Monday I brought the car back at 10:00 am and was not offered a ride to anywhere and had to walk back to the Company that had my car waiting for the Adjuster to come.

I am a Black Woman and I feel they were very prejudiced toward me. There was no reason for me to have gone through what I went through especially since I was not a customer off the street but my order had been set up by my insurance company. If the manager had come out of his office and talked to me it would/should have been, hopefully a smooth transaction. Discrimination is ugly no matter what and to do it in such a company that deals with the public should be a concern of yours. I will never patronize their establishment again and will not recommend them to anyone I know.