Enterprise Rent-A-Car Reviews

I called Enterprise back. They sent a roadside assistance person, when they arrived there had trouble figuring out how to jump the car because he thought it was the battery. When it did not start with the jump, he called his office back and told he did not know what the problem was. While he was on the phone, I called Enterprise where I rented the car from, so he could explain what was going on. While both parties were on the line, they told him they would contact the enterprise where I rented the vehicle to have it towed.

After approximately 2 hours of waiting, I called Enterprise where I rented from to say was still waiting for a tow. They said, the other Enterprise never called. I called the Enterprise I rented from. They said, they thought the other Enterprise was going to have it tow.

The rental agreement was signed and my Visa was given to use as a deposit until information could be exchanged from my insurance agency on the following Monday as this occurred on a Saturday morning. The rental agreement stated rates are $39.99/ day then under that it states $19.99/day/special.

Upon returning the vehicle they stated that the $19.99 rate was only a weekend rate. And there is no way they could have suggested it was the everyday rate. I was in no way, shape or form ever notified regarding a change in rate. Now Enterprise is charging my Visa with an additional charge of $299.66 after the insurance payment of the $600.

Despite multiple phone calls to this agency manager and my insurance company's calls to the area manager, they insist the charging is correct. There is no way I would have kept the car the entire 30 days had I thought the rate was $39.99/day. I have attempted to get the charges disputed on the Visa without any result. Enterprise now states they will lower the rate and only charge me $149.66 due to the misunderstanding. I'm furious and wonder how often this probably happens and people just pay it.

I am not sure if the manager doesn't want them to know that he would send my son out on late runs or tell him to go to car star and get a car and then leave and go home and tell him to drive the car to work the next day, but do not drive in front of the building so the camera won't catch it. He doesn't even make sure he gets back with the cars, he also give deals on cars for the trade of alcohol and it is being delivered to the job site by a guy who works at the Walmart in Blue Springs.

I have also seen an employee go over to Quiktrip during business hours and sell gas, they wash their cars on the clock and the manager keeps a card in his wallet at all times. They are using me to hide things that they are doing because whatever had nothing to do with me and I feel they are holding me accountable and that is unfair to me. I had to work and could not get to work. I feel they are blackmailing my name for something that I had nothing to do with.

I traveled with the vehicle on business to New York. The car was parked in a safe location during my trip to NY. At no time did I observe any damage occurred to the windshield of the vehicle or any other part of the vehicle. I returned the vehicle to Enterprise Rent-a-car at 7823 Sudley Rd., Manassas, VA on 10/28/2010. The vehicle was inspected by a female employee (name unknown) and the assistant branch manager Travis **. Both employees advised me that a small crack in the windshield approximately 1/2 inch in diameter was found and that I would be responsible for the damage. I explained to both individuals that I did not cause this damage and that I should not be held responsible for damage that had already existed on the vehicle prior to my renting it.

Mr. Travis ** became rude and advised me that since I signed off on the inspection form, I would be required to pay for the damages. I feel that this company is being dishonest and is forcing me to pay for damage that I did not cause. In addition, I feel that the way that my concerns were handled by the managers of this establishment shows a clear and convincing disregard for providing quality customer service. I explained to Mr. Travis ** that my complaint is not based on my having to pay money for damages.

My complaint is centered on the principle that I should not be required to pay for damages that were already on the vehicle prior to my renting it and damages that I did not cause. I also explained that it was unacceptable to treat a customer as poorly as these employees have treated me in handling this issue. Needless to say, I want to warn other customers of the way that this Enterprise branch operates and of the poor customer service provided by both **and **.

A few days later, I got a call and was told they sold the car and would put me in a pick up. I returned the car late that afternoon and there was not a problem. They then gave me a 2010 Chevy truck. Again there were scratches on the door, bed, tailgates, etc. I pointed them out and the same guy that gave me the Kia said the same thing about the truck that it was considered normal wear. I assumed since there wasn't a problem with the Kia and the lack of notation, there would be no problem with the truck, even though I am uneasy with this kind of dealings.

I am disabled. I have one leg and breath with the capacity of one lung. I can not walk 30 miles one way home and it was near closing time and I had no choice but to take the vehicle as the man said he would fix the paperwork once inside and didn't want to "delay me" which I took as he wanted to get home. The truck was driven maybe 100 miles and remained parked most of the time and most of that mileage was home - back and forth to London one time and back to Enterprise some total of use.

When I returned the truck there was a different representative. Suddenly, there was "new paint scratch" on the door of about 3 inches long. This is like a 30 - 50 dollar buff out job type scratch. They accused me of doing it. I did not.

I told them half the scratches and dents on the vehicle were not noted. They said the bed area was "normal" damage and they put liners in them anyhow (like why didn't they put one in the first place?). I said, "So it is okay to scratch one part of the truck and not another? It is okay to note some of the marks but not all of them? It is okay to not do your job because it was closing time and then blame someone for a mark that was already there?" I told them had I done it and since I was picking up my truck from the body shop, I would have had it buffed out, but since I did not do it and I was told it would not be a problem on return I did not have it done.

Of course they made a big issue wanting my insurance information, etc. Well, they had it since that is who rented the truck. I contacted my insurance and the body shop. I was told by the body shop that office in London, KY was famous for doing this kind of stuff. The insurance apparently will not pay for it and I am getting letters from Enterprise. They do shoddy business in my opinion and I will not deal with those ** again. I'll walk first or ride my wheelchair

I was told that my rental would be $121 for the weekend special (Fri-Mon); then, when I got there, another employee told me that I would not be able to leave New Jersey. Then on top of that, the car I reserved was unavailable. I missed half of my son's wedding with the trouble of renting this car from Enterprise. So at the last minute, I had to turn to another car rental company at a higher price.

We did not buy their Insurance but asked for a ride when we return the car. After all the papers were signed, she said they would not give us a ride when returning the car. The day we did return the car the branch manager, Neil ***, was there and as soon he pulled the car up on the computer and saw we did not purchase their insurance, he rushed out to look at the car and said it was damaged. So we go out and see it's the same small dent that Jennifer would not note because it was smaller than their circle.

Neil said it was at lest 4 inches in length and 2 inches wide. That is not true and we took pictures of this dent you could hardly see. He was very rude and charged us a $500 deductible for the damage. We tried to reason with him and he said that;s how they make our money. We will never rent a car from Enterprise again.

I returned the car and upon inspection, was told that the rear bumper had been "damaged." I looked at the bumper led by the sales representative, who showed me small nicks located on the bumper that any observer would say could be touched up with paint using a small brush. The representative told me that I would be contacted regarding the "damage." After discovering that my deposit had not been dropped from my debit card a few days later, I contacted the office and I was told that my deposit was being held until this incident was resolved by the company.

The bottom line is, I feel that the "damage" was certainly not worth the charges that were sought. There were other significant nicks and scratches on parts of the vehicle that obviously had not been repaired. The seats were badly stained and the car (in general) was not in pristine condition. I cannot help feel that this was a seized opportunity to get more money out of this particular rental transaction. Of course, this ends my extensive relationship with this company and I am sharing my experience with friends, family, co-workers, and business associates. Auto renters, beware!

I explained the situation by phoning the car hire company the next day. They told me they will sort something out when I will bring the vehicle back. When I took back the vehicle, I was told by the manager it was my fault for filling the fuel to excessive amount. They will not be able to refund me for the full fuel tank left in the vehicle. If that was the case, why did they not tell me over the phone when I phoned them I could have taken fuel out of the tank. Why did the manager said to me over the phone, “Do not worry we will sort something out when you bring vehicle back.”

This is daylight robbery and a complete rip-off. I have been ripped off for complete tank of fuel, which cost me $85.00. If this is not daylight robbery, what is robbery? The vehicle’s tank.

The Enterprise employee, Eric, has J. sign a rental agreement and then sends her on her way. What Eric didn't tell J. is that the car they gave her is an "upgrade" and costs $20 a day more then what ICBC will pay. To add insult to injury, the employee also checks a box indicating that she "agreed" to additional insurance coverage - even though I have full coverage for the rental car transferred from our car that is under repair.

When J. tries to get her deposit money back, after the rental car is returned undamaged and on time, she is given a total run around for 4 months. First J. is told that the refund will be mailed out then, after several more requests. J. is told that she only gets a partial refund as she "asked for" a more expensive car and then, after even more time and attempts to have her money returned, we are told that she actually owes an additional $114.86 for the extra insurance coverage. So, hoping this is all just some sort of clerical error, we try to sort this out with Enterprise Rent-a-car management and their help desk and our efforts are met with ridicule, we get put off, lied to and then ignored.

Absolutely deplorable business practices for a company over such a relatively insignificant amount of money. To top it all off, Enterprise Rent-a-car then hires a collection agency for the $114.86! This is J. first experience at renting a car and likely for her the last, never mind the last time we ever deal with Enterprise Rent-a-car for anything! What a total rip-off! This happened in Richmond, BC, Canada.

Now, they're saying I'm liable for damage to the car because I was driving it when the damage occurred. They had no type of disclosure to this effect in their papers I received at the time I tendered the credit card. The insurance company for the driver at fault has paid that driver's claim. When I asked that company around the end of August, 2010, why they hadn't paid Enterprise's claim yet, I was told they still hadn't received a claim from Enterprise. A few days later, on or about Sept. 2, I received a 16 page packet in the mail from Enterprise demanding payment for all damages to the car I rented. I, of course, referred it to my insurance company, who said they would call Enterprise to set them straight. To this date, I have not received credit for the $200 damage reimbursement/deductible nor word that they were acknowledging I was not responsible for the accident. The police report does show that the other driver was charged with the accident.

1) On September 13 2010, when my wife whispered with me privately in dialect, the staff was rude and said that she didn't speak the dialect but only English.

2) The staff, when returning our car, told us the company policies that were not told to us when we rent the car. But the staff said that rules are rules and she had to follow up the rules. It was like that they knew the rules, didn't tell customer when renting a car, but charged the customers using the rules when returning the car.

3) We rent the car for 2 weeks. When we returned the car at 7pm of Friday, the office was closed due to weekend and the office would be open at 8am of next Monday morning. When we returned the car, we were told that we were charged with 3 additional days' rental, because of the office closure during weekend, even when a customer returned the car during weekend by slipping the car key to the office box. That's the company's policy. -- For this policy, we didn't complain about the staff though their service was bad.

4) When we asked for talking with the manager, we were given a phone number to call. When we dialed the number, we were told that the phone number is not in use anymore.

The policy was set in such a way that no matter when a customer returns a car during weekend, the customer will be charged by 3 additional days' rental fees, even though the customer didn't drive the car at all. --- This is the Enterprise policy that exploits customer. A piece of suggestion to other customers: if you have a choice, don't rent car from Enterprise. We paid more than $130/- for the car that was not used and rented. Don't use enterprise next time.

The last time I rented a car from Enterprise, I had a flat tire. After managing to bring car to their office, I was still charged $3.99, road assistance fee. I did not call, I brought the car to their office; I did not have road assistance and I have all kinds of insurance which they sold to me but they decide to charge me for flat tire. That's okay because they lost a customer over $3.99.

I rented the car for 10 days. After the first day, I decided the van is too big for me to drive in Philly and Lancaster county. I stopped by two Enterprise office in Lancaster county on 8/30. I was told there were not any small cars to switch it too. I wasted more than an hour of my vacation without a car swap. I was told to call the Ephrata office to switch my car. On 8/31 at Ephrata, an agent answered my call and told me that there might be small cars coming in. I waited until noon and asked him to call me when a small car is available. I never got a call back.

On 9/1, when I was in Philly, I called again. The electronic key that I was given had very low battery. I told the agent about that and was told I need to call Philadelphia airport instead of Ephrata. An agent from the airport office called me and told me to bring the car back to the airport to switch it. I told her that I had spent enough time to deal with it. I wasted another half an hour to talk to an agent and a manager. I asked for a battery to deliver to my hotel in King of Prussia. I was transferred to the airport manager. The problem was not resolved.

When I returned back the car on 9/7, I told the airport agent the same thing and had no answer. I was charging $20 a day more for 10 days for a substandard car. The remote control key was not working. I had to risk to open the door manually on busy Philly streets. I am very very disappointed. Enterprise computer system is inferior. No tracking record of my complaints.

After leaving Enterprise, I realized it would be worth getting a picture of the vehicle for proof of non-damage. I returned to Enterprise within 10 minutes and discovered the vehicle had already been removed from the site. I called the manager and communicated that any action to file a claim was insurance fraud and I would pursue filing a claim against them. Since then, Enterprise has submitted a claim against my insurance and submitted a claim for reimbursement. I've asked my insurance to request proof of damage with no response from Enterprise to date.

When I tried to clear up the mess, the Enterprise office at the Phoenix airport and the Enterprise Citations Department in Tulsa, OK, spent more time and effort pointing fingers at each other than trying to solve my problem. Tulsa required that I photocopy and fax to them, at my expense, of course, a couple key documents that were already in the Enterprise Phoenix Airport office. Then, Tulsa's knee-jerk reaction was an offer to pay my $235.00 fine for me and just sweep the whole mess under the table.

I said it's not my fine. I want my record cleared. Why should I be stuck with a traffic record in Arizona for something that had absolutely nothing to do with me? To this date, I have nothing in writing, except Enterprise's word, saying that my record has been cleared. Next came a series of phone calls from Enterprise in Arizona, with requests that I call them back with toll calls at my expense, of course. Enterprise carefully avoided putting anything in writing. In total disgust and frustration, I wrote Ms. Pamela Nicholson, President and COO of Enterprise Rent-A-Car in St. Louis, MO. I didn't even receive the courtesy of a reply from anyone at Enterprise's home office.

Finally, I got a letter from the Phoenix office with a $50.00 voucher to be applied the next time I rented a car from Enterprise. A $50.00 voucher! Not the $235.00 they were willing to spend to pay off my traffic fine. Not the $156.88 three-day rental charge I paid them on May 20th. Not even real money to reimburse me for my out-of-pocket expenses to straighten out their mess. And, of course, absolutely no consideration for the serious stress and trauma this false accusation caused me (an 81-year-old, law-abiding citizen with heart trouble). No. Just a $50.00 voucher to be applied the next time I rented a car from Enterprise. Not likely. The Enterprise Rent-A-Car website says Our Enterprise Service Quality Index (ESQi) hinges on two simple words: Completely satisfied. No way!

I found a third inconsistency on the documentation from an auto body shop quoted a price for a part that was inaccurate, according to the dealer, and for paint, though the dealer said the part comes already painted. The claim stated there was a scratch on the rear view mirror, but the auto body show quoted a price to replace the entire mirror. The quote from the body shop had no inspection date.

I sent Enterprise a letter raising questions about their claim, and after two weeks, I received a form letter stating they were dismissing the claim and apologizing for any inconvenience they might have caused. I have given the matter over to my lawyer to pursue damages for the time and expense I lost, and forwarded the issue to the Attorney General's office. Be advised that this practice is apparently common at Enterprise and is fraud. Consider yourself warned.

I am very disappointed in your company. You company has made it difficult for me to continue my daily activities due to lack of transportation.

When my uncle and myself walked around the vehicle we noticed that there were a lot of scrapes and bruises to the vehicle. We began pointing out the infractions and he stated that they were concerned about the major ones. We were under the impression that all damages had to be notated. My uncle and I pointed out damages and Mr. ** stated that he was not aware of the ones that we pointed out to him. When we made our way to the other side of the vehicle which was the driver side we all noticed the scrapes on the front door panel.

Mr. ** stated that he already knew that scratch was there and that's why the receipt was already completed upon going outside to inspect the vehicle. When we came to the back part of the back part of the vehicle my uncle and I noticed that there was a small dent and scrapes. Mr. ** stated that he was aware of the scratches but didn't know that there was a dent in the vehicle. He stated that he would put that information in the records of my uncle. Upon returning the vehicle Mr. ** stated that he was not aware of indentation or scratches on the driver's side back fender of the vehicle. He then stated that he was going to have to file a claim against my uncle from his credit card or his insurance company.

My uncle and I explained to Mr. ** that he was aware of the damage and he kept saying he was not. Mr. ** couldn't even be honest to just admit that he was aware of the damage when the vehicle was returned. It was just verbal blame to the customer. My uncle stated that he was not in agreeing to damage that was already caused to the vehicle. The professionalism at that location is always really relaxed they are always discussing personal information instead of focusing on the needs of the customers and the vehicles. This is the third vehicle that my uncle has rented from this location and the gas is never full and the breaks are always bad and making a grinding noise when coming to a stop. They are now trying to charge my uncle a deductible from his credit card account.

I took it back to the auto repair shop and got my truck on Monday. The next day I received a call saying that I had pulled a trailer with the truck and damaged it. I am a city boy and never have pulled a trailer - have no intentions of pulling on and would never pull a trailer with something that I was renting. I have now received a letter from the company saying I owe for the damages. I take pride in cars/trucks/transportation. You don't take it for granted. The stress this has caused my family is unreal. All of this nonsense, just because I needed a new roof on my house. I can't believe a company like this can stay open with all of the complaints they get and most of them are the same. I just wonder if the person before me got the same letter. I would love for someone to call me in this matter to see what steps I need to take. Dent in back fender and license plate.

Our vacation was ruined because they didn't have a car to give us until the fourth day. Also, we were very upset after we found out that we could have been killed or killed someone else.

After a long, we gave up, signed and left. When he called to ask about our satisfaction, we told him we were still not happy for the way he handled the upgrade situation. He told us he would give us a free tank of gas. We understood that to met in our personal car. When we checked the car out, he told us that bring it back with 3/4 tank and no charge for gas. When we returned it he told that would be over $7 for gas. It was at 3/4. He said, well it was really a little over 3/4 and we needed to pay for a couple of gallons. We argued that point and he gave in and said, "oh, I do see where I wrote that down."

When we asked for the free tank of gas, he gave us his business card, wrote on it "Free Tank". I asked a driver where to get the gas. "Went to station," he told me. They had no account for Enterprise. I went back and with a smirk on his face he said, "Oh, that's for the next time you rent from us." I doubt that will ever happen.

No more business with Enterprise and I will recommend my friends and family never use Enterprise. We were treated disrespectfully and rudely. I'm a professional in our community and have a lot of contact with people in the business world. Just because I have gray hair I should not be talked down to, and smirked at.

P.S. AARP are the people that told me to use them. They must be in on it together. I now have cancelled my membership to ARRP too!

So on our way to our appointment in the next town Santa Maria, CA we called the other Enterprise to see if we can switch to a bigger car. The girl that answered the phone was very nice and told us sure. We asked if they had any cars available like a better Nissan. She told us, "Oh yes." So we told her what happened and what car we have then. Her attitude changed and told my husband that sorry but the only cars we have are in stock and reserved. That is a bunch of *** if you ask me. We have rented car from Enterprise a lot in the past, never had a bad car ever until today. Customer service is not bad. I think the girl that always helps us her names is Lily or Lucy something like that but her co-worker, she is something else. She gossips a lot to customers about other customers. Not very good customer service I say.

I returned the car on Sunday morning and left the keys in the drop box. I called back on Monday, finally getting in contact with Jene. Then he says he is unsure why the balance was so high and what was going on with his computer but still charged my account an amount we never discussed. I couldn't believe what was going on. Then he began to hang up in my face, never helping the situation at all. On Tuesday, I spoke with the branch manager who was out of town on the dates of the issue.

She began to tell me what happened as if she was there. She tells me this rate was written on the contract they had at her office that I never received! So it's my word against his. What! I have never dealt with people like this when your spending your hard earned money! So if you ever need to rent a car stay away from Enterprise in Bessemer AL. I will never use their services again, they need to close.

He never apologized, never offered to find another vehicle, and was rude and condescending. When a vehicle did become available, he began processing it. But he declined to rent us the car after I complained about his lying to me about trying to contact me on Saturday. There is absolutely no customer focus at this Enterprise office and even a hostile attitude toward customers. Enterprise policy allows local offices to discriminate against customers on a whim.

This letter was faxed to Eddie ** (Recovery Specialist) in April; however, continued to send correspondence demanding I pay the alleged $450.14 for loss of use. He left a message for me in May or June requesting I pay a lessor amount. The friend I was visiting during the time the car was damaged offered to pay the lessor amount to put this to bed, so I referred him to Eddie. He and I called Eddie several times attempting to address this issue, but Eddie never returned our calls.

I have been a loyal customer of Enterprise since the late 1980s and more so now that I am driving a 10-year-old car with more than 240,000 miles on it. I would like to continue our relationship, but I think I am being victimized by corporate greed.

I was only given the form with all the information printed in when I was given the car after a walk in around and did not read where she had me initial which actually authorized two other types of ins called DW and PAI. Only ins discussed with me was the liability ins and I declined I was informed my ins would be responsible for any accident and damage I said yes but was instructed to sign area that read accept. I believe this was purposed deception, I was late for work and although I signed I believe they knew what they were doing and it is terrible customer service. I would never do business with them again and hard lesson learn ''do not drive off or initial anything till fully reading.

Seriously? If you give me a car that breaks down, shouldn't I get first choice? I am totally dissatisfied and will be notifying the president of the company as well.

When I arrived at Enteprise, I was greeted by Kirbe **. She announced to her co-workers that we got the Honda back. In retrospect, what does that mean? She went out and began to look the car over and looking all under the car as if she was looking for an already existing problem. Keep in mind that I rent cars all the time but our company does not use Enteprise. Kirbe became very aggressive and rude and told me that there was major damage done to left side underneath the car. My co-worker could not believe how rude Kirbe was and told me that I was handling it well because Kirbe really doesn't want me to get upset. I explain to Kirbe that when I rented the car, the girl that rented to me only walked around the car and did not look under the car.

I have never had any car rental place look under the car. Politely explain to Kirbe that I did not damage the car as only drove the car to work, church and home. The damage must have been there when I picked up the car. Kirbe told me that Enteprise had a lot of interns working at their Memorial Branch. I explained to her that I am not paying for Enteprise lack of training. As we bickered back and forth, Kirbe turns to a guy and says to him, will you check these customers in and he said to her that I am not allowed to check them in but Kirbe insisted. My co-worker said I guess he is an intern also and she said yes.

We have a real issue here. Rules are not being followed in any office and I am not going to be used to pay for their mistakes. My co-worker tried to explain to her how annual I was about cars but Kirbe would not listen. I asked her to call the North office but she did not want to. Kirbe was very rude and said in a derogatory voice what she is going to tell me. Enteprise, I will not stand for this type of treatment. It is not necessary and will not be tolerated. I do plan to contest the charges. Customer respect and loyalty has been damaged as I have always chose Enteprise when I had non-work related rentals.

They asked that I send documentation that at the stated time, I was in fact at work. I faxed a letter from my company along with my time card showing that I was in fact at work at the time of the violation. After several attempts with the Citations Dept, I went to the local dealer that I had gotten the rental from. They printed out my rental agreement, truck information, and registration history and refunded me the $10.00. They said that they would contact Citations and get the toll violation cleared from my name. In February 2010, I received a letter from E470 for the same toll violation. The vehicle that the cameras caught is a Nissan with Plate number **.

Again I called Citations and, again I was told that they would clear it up with E470. In March 2010 I received another letter from E470 with the same picture and fine. I again called Enterprise Citations, spoke with Lynda and was told that they would pay the violation on March 1. On August 2, I received another letter, but this time from a collections attorney. I have made several attempts in the past two days to get a supervisor with the Citations Dept to talk to me.

I have gotten nothing but runarounds from this dept. I have no idea where to go from here. I want to talk to an attorney about harassment, and the fact that this, on my credit report, will be with me for several years. I have now been turned over to a collections attorney. Many hours on the phone trying to get it cleared. Could it possibly affect my credit/auto insurance/driving record? How do I get this cleared?

I arrived at Enterprise about 5:30 PM on Friday July 23rd all ready to rent my car. The gentlemen behind the counter hammered away at the computer and set up the rental asking for a driver’s license and Major credit card. I handed him my license and my company Visa Debit card. The gentleman (I believe named Matt) tossed the card at the counter and says I can’t take this. What? I reply. He said policy states that it has to be a credit card and debit is no good. So what do I do? I ask. He says I can’t rent to you.

Now becoming visually angry I asked him why it doesn’t say that on the site! And prod him further asking if there’s nothing I can do. He acted as though he could really care less. I storm out of the office stating that they just wasted my time. Leaving quite angry, I call the corporate headquarters where I am told that I need a Pay stub and a utility bill, and then he can rent to me but has to take a $400 deposit. Aggravated, but willing to accept that being understandable, I have no choice but to wait until Monday because it is now 5:45pm and I’ll never make it back by 6pm when they close. I live quite a distance away so it’ll have to wait.

First thing Monday morning on the 26th of July, I call headquarters again and ask if a Geico bill will do for the utility bill, they say it will. I call the Bohemia branch around 10:30am and explain the situation, telling them what corporate had told me. That’s fine he says, bring it down and well rent you the car. I head down to the branch; See the same gentleman from Friday, give him the company debit card along with my pay stub and Geico bill in hand, and the rental goes smoothly. I get a $332 weekly rate and he tells me he has a Hyundai Sonata ready, but an impala coming in about an hour if I’d like to wait. I tell him I’ll take the Sonata and we do the paperwork. He even tells me that since I had a problem on Friday hell put down that the tank was empty even though it was full so at least I get a free tank of gas. He charges $400 to my card as a deposit and I leave with the car around 12 noon.

I drive the car for the week without incident, and return the following Monday, August 2nd to return the car. Everything goes fine until the guy says that the charge will be $786. What? I exclaim I had the weekly rate. He tells me I have had the car for a week and three days so at $149 per day for the extra three days, the total is $786. I explain that I took the car on Monday and am returning it Monday, that’s one week. He tells me (are you ready for this?) that I took the car on Friday! I know when I took the car! I calmly explain what happened and that I was there on Friday but had to come back. I told him why I came back Monday (with my business partner as a witness, I might add) and he insists that the paperwork says 7/23 so that’s when the car left. Now, I did sign the rental form. The form does say 7/23/2010 in tiny dot matrix computer printing, but I didn’t notice that the date was wrong; Even if I noticed the date I probably wouldn’t have realized that it was the 26th and Friday was the 23rd.

The salesman says he has to take it up with Matt (manager, and the guy I saw both Friday and Monday) when he comes in so, he will hold on to my copy of the receipt and when it is settled hell give me a call. I wanted something to show I returned the car but he refused to give me a receipt unless I was willing to pay the $786.

Two hours later, I check my bank account and see that in addition to the $400 deposit they took on 7/26 (Monday), they also took $300 out on Sunday and an additional $86.97 about a half hour previous to my checking. Infuriated, I call the branch for an explanation and the guy I speak to says sir, you took the car on Friday, it’s impossible for you to have not taken it until Monday. Well, I am not accepting that, so he puts me on hold to get Matt, who is also the manager (and the guy who helped me).

Matt picks up and says, Sir, you picked up the car on Friday and you are being charged for it! I am appalled, how on earth can they be charging for three extra days?! How can they think I took it on Friday when I didn’t even decide on a car until Monday? If I had taken the Impala, it would be easy because it didn’t come back until Monday so it would have been easy to prove. Needless to say I have been charged $786.97 for a $332 weekly rental.

However, Mallary at the Enterprise store in Webster, NY decided to cash out the contract before it was completed, which not only tied up my all funds, some of which I had written checks against. Therefore, not only did I have a zero balance in my account, I now have a couple of hundred dollars in overdraft fees. (Had she waited until the contract's end, the money would have been there). When I brought this to the attention of Enterprise management, I received a typical, "Please call so we can discuss the details of your rental." I made three calls and got voice mail each time.

Thankfully, my own vehicle was repaired three days earlier than expected, and I immediately attempted to return the car. However, no one from Enterprise met me at the repair shop to pick up the car, even though I had alerted them (twice) to the plan. It was only after I left a pointed voice message protesting the forced extension of the rental against my will that I finally got a response (by email) from the manager accepting pickup for the following day.

I just got off the phone with one of the "managers" whose incompetency was to be felt over the phone. Her name is Tyona. She wouldn't reveal her title to me, hung up on me 3 times. I repeat 3 times, and continuously kept cutting me short even after I told her that I didn't appreciate being left on hold for 20 minutes wasting my phone minutes, just to be hung up shortly thereafter. I told her that her behavior mirrors just how much this branch cares about their customers at this location, her response was for me never to call again, or she would call the police on me and sue me for harassment.

I also informed Tyona that I had previously spoken to her managers Jose **, and Tom **. That they took our phone number down, and told us they would call us back the next day which never happened, and unless we call they won't reach out to us. I take it that this branch is used to dealing with disgruntled customers, as this appears to be their specialty of business. I informed Tyona that I was going to be notifying the better business bureau to the practices of business being conducted at this branch. Tyona was disrespectful, demeaning, and didn't seem to care about upsetting her customer.

To all customers out there: please do not use the services at this branch, they are the most unprofessional, and rudest customer service people I have had to deal with. They truly specialize in robbing their customer’s last nerves! I am upholding, unnerved, and upset. They have owed me $280 for the past 2 months, and are refusing to give me my money back.

In June I made another reservation and at the appointed time, 10:00am Saturday, I went to pick up the car. I was told they didn't have anything available and that I would have to wait until someone returns a car. I ask if they could call another office and checked if a car of my choice was available since they had done this is the past. They answered no and that I would have to wait for a return vehicle. No apologies, not even an explanation as to why I need a reservation when they don't honor their end of the bargain.

In the past, whenever the office receives a lot of request for rentals, I always get a phone call to confirm I will be picking up my rental. Now I guess being a study and loyal customer doesn't mean anything anymore. Personally that Hacienda Office needs training. Someone should remind the staff that the office is a neighborhood office with repeat business and not a fly by night LAX office! I'm filing this complaint so everyone will know Enterprise-Rent-A-car do not honor reservations.

When I took the car back, they swapped it with the comment: "Well, we are not mechanics." The fumes caused me migraine-type headaches. I had to swap the car.

Luckily, we were close to a sizable town and it was not Sunday. (I shuddered to think about being in that same situation on a remote highway in New Mexico.) I called the Oxford Enterprise office and they came to the hotel, picked up the car, and took it to a garage for the required service. Three hours later, we had the car back. There was a mild apology but never an offer to cut even a nickel off the rental contract price for the delay and inconvenience. We continued on and concluded our trip without further incident.

I'm old as dirt and have rented cars many times over the past 50 years. This was my first experience with Enterprise and it will be my last. I'll be paying a bit more but will return to Hertz. I tried to figure out how to address this complaint via email to Enterprise but gave up. I guess they don't want to provide an electronic way for customers to complain for obvious reasons. The only consequences were the loss of the car for several hours and the inconvenience of having to deal with getting a rental car serviced while in-route.

I called Enterprise right away and because I was on their insurance, they made arrangements for towing and to have another vehicle exchanged at nearest branch. We waited 2 hours for towing and finally got to the nearest branch which was only 5 minutes away. They put us in a 2010 Hyundai Elantra, and we made it home safely.

After returning the new vehicle at the appropriate time on the right day, I informed them what had happened and they did not give any care in the world. I requested a full refund which apparently was ridiculous to them, and they also kept my deposit.. Two days later after dropping the car off, Matt called me and said that the deposit was kept because I kept the car longer, which is complete bullcrap because I have it all on the contract. My sister told me to fight it because the last time she rented a car from the same branch, they gave her the same excuse about keeping the car longer before they returned her deposit.

It's now July 1, no justice whatsoever has been granted yet, no return calls, no deposit, no refund, nothing! They put both my girlfriend's life, and my life in danger by their unsafe vehicle.

Yesterday, upon returning the vehicle to the body shop, my wife left the vehicle in the body shop lot and took possession of our repaired vehicle. She then left to go to work. About 2 hours later, I received a call from Amber ** of Enterprise. She was pleasant and began by advising me that a CD was left in the rental. She then transitioned into telling me that there was some damage to the front end of the car. When asked, she stated that the front bumper underneath the grill had a small 2" crack. I disputed any damage occurring while we had the rental. Amber stated that she was "going to do what I have to do," in reporting the crack. She further stated that the last renter’s insurance has a claim filed for the repair of the damage!

I further disputed the claim. My wife drove to the Enterprise location and inspected the damage. Amber had to almost get on her knees to show the damage to the bumper. Upon inspection, I did not notice any scratches or secondary damage that would normally be seen with such a crack. In other words, the damage appeared older, and had been washed in the past. My wife and I called Nationwide to advice of the situation and dispute any claim filed by Enterprise. I also took photos of the damage. The stress, aggravation, and impact on our insurance premiums in the event that a fraudulent claim is filed against our policy for damage we never had anything to do with!

When I returned the vehicle, a damage check was performed and I was informed of a scratch on the back bumper of the vehicle below the license plate. The scratch no more than an inch in length. The manager promised to contact me before that Friday to tell me whether or not I would be billed for the damage. He then prepared an accident report which described the damage as "a minor scratch to the back bumper through the paint."

On June 17th, 2010, I received an email from an adjustor that included pictures of damages that were blatantly inconsistent with the scratch I was shown upon return of the vehicle and the minor scratch described in the accident report. The damages shown were heavy and included billing for damage to the undercarriage of the car. Again, I was involved in no collision during the period of rental. The fact that the damage does not show up on previous rentals isn't a good reason to conclude that it happened with me. These cars are moved around before they are rented again. The damage may have been inflicted by one of the employees.

Secondly, the damages I was billed for, a total of $1086.18, are very different from the damage I signed to when the accident report was created. I must also take issue with the unreasonable claim of "loss of use for five days" to repair a "minor scratch" to the bumper. In consultations with other professional mechanics, I've been advised that such a repair should not take more than two days. I am in a difficult position because I did not take insurance. However, the damages I was billed for are inconsistent with the minor scratch listed in the report. I am willing to be responsible for minor scratch merely because I have no choice, though I am in no way responsible for the heavier damages shown in the email sent to me. I wish to be exempted from the outrageous claim of $1086.18 for damages I did not inflict or agree to be responsible for.

Less than 15 minutes after I left, the manager took me out to the car but it had already been cleaned out. No one admitted to removing them and strangely, no one could remember who cleaned out the car. My items were gone. The manager took my name, phone number and a description of the items in case someone turns them in, but it is pretty blatant that whoever cleaned the car out has kept them. They will not be able to use the sun glasses but the camera was pretty nice. I am pretty upset about both the camera and the glasses, but everything can be replaced. I am more upset at how the manager just accepted the employees lack of respect for a customers property and seamed not to care. They did not even push to find out who it was that cleaned out the car telling me that I must be mistaken about leaving them in the console and to go back to where I am staying to check my luggage. I am sure that this company, being at the airport is used to people leaving things in the car and never coming back to look for it, so it is standard practice to keep what you find. But I think a customer should be given a little bit of time to come back for an item before it can be claimed by an employee. I am out about a $150 Samsung 10 megapixel digital camera that was just under a year old, and about $300 prescription sun glasses.

Mind you, I made a trip all the way back to Far Rockaway to retrieve these documents and I live in a housing--you don't pay utilities. I showed my cellphone bill, rent stub, and pay stub; and they all have my address on them and I work for the city. Wow.... The supervisor didn't even look at my papers too good. He just said no. Wow. They messde my weekend up for my daughter's birthday. We had plans, and they were canceled.

Well, over a month later, I finally heard from Melanie the adjuster in Dallas who first informed me that I had agreed to pay for the entire mirror assembly, which I had not done. She didn't contradict the receiving employee, but said the auto shop had informed ERAC that the entire mirror assembly must be replaced and unnamed ERAC employees had OK'd it. Later in a letter, she stated that the "Risk Manager" and "Vehicle Repair Manager" no names, no contact information, had "agreed with the body shop". At no point have they told me what additional damage had occurred and repairs were accomplished before I was contacted. I suspect it's the shop padding their repair fee, and ERAC employees' negligence. The adjuster has threatened me with Collections, but totally withholds any useful information, or even the reason that the entire mirror assembly needed to be replaced.

This is not the first time I have had problems with this company, but I promise it will be the last! I will never step foot in an Enterprise Car Rental again. I have had so many people and other rental companies tell me nothing but bad things about Enterprise. Do not trust them. They are the worst customer service reps and complete rip-offs. I will be so glad when their business goes under! It does no good to report them to their complaint department, they will always side with the company. Scott, their representative, told me not to believe what the other companies were saying. Well Scott, read all of these complaints about your company!

I asked the company to inspect the gas meter together immediately, but the company refused. No reason given. I demanded a few times to dispute this charge as I believed the car was returned 5/8 full and I requested to inspected the gas meter together, but all my requests were denied. I found this client services is unacceptable and unfair for me as I wasn't given a chance to inspect the gas meter together.

When I parked the car (I was already in Colorado on vacation), I saw that the license plate was expired. I called them. They told me not to worry about it. I had to get out of the freeway 3 times, because I had the police behind and I did not want to get in trouble. I sent the manager an email, but he never called me back. It's a shame. All my friends had bad experiences with them too.

I called Enterprise and was told by Shyronn ** that I signed the form which agreed to pay for damage on the car and interior to the car. I brought the car back on time and their were no damage to the car. Then Enterprise took out more money out of my account. If you use Enterprise Rental please be aware of Shyronn **, Asst. Manager at Enterprise Rental located at Powder Spring Marietta GA. A smooth talker please be aware of that person. Watch what you sign. I was told by the by the Insurance Company that I wouldn't have to pay anything. I did not ask for a rental car the insurance co. offered me a rental car. A very unhappy customer!

No one ever came to my work or called to let me know they decided not to switch cars out. I could have left sooner because I would have had car packed before I went to work. Ok, left for Corpus. Change oil light was on whole way. Got to Corpus. Low tire light was on. Also satellite went out and driver door was sticking and backing up. Brakes were squealing. Put air in tire and left Corpus. Had blow out 60 miles outside of El Paso. I could have died but nobody cares. All Enterprise says is I have to pay 4 the tire.

I told the manager the car was not serviced; before I left he said yes. I said no. And I’m not paying for the tire. Let me talk to someone over you; he said that would be Patrick. This was at 11:30. Patrick was not there. I said have him call me. It’s now 10:40 pm and he has still not called. Sounds like they think this problem is going to disappear but it’s not. I’m ** off in El Paso.

I will never rent from them again. They smile in your face and cheat you every chance they get. Dustin said that his crew was trained very well, and they told me of the daily charge. This is a lie! Shame on you, Dustin for taking advantage of people; and shame on Enterprise!

When I finally got to the shop, I was asked if I wanted to "stick around the same price as my insurance company was covering per day." I told the manager that I wanted it to be within the coverage, not around the coverage. I was shown to a Prius, but I was not given a total per day charge until I was asked to sign the contract. I expressed anger at the fact that I was being put into a car that was more expensive than my coverage would allow. I was told that they didn't have any cars available that weekend but that I could return after the weekend and exchange the car. I told them that I lived in a different area, but I was assured that I could exchange it at any location.

I took the car and complained to my insurance company, who recommended Enterprise to me, and they quickly interceded and resolved the issue to bring the rental rate down within the limit of my policy.

I had the car for a month while the insurance company was trying to figure out what they were going to do with the vehicle. However, when the coverage was going to end, I returned the vehicle at a location close to my house. I arrived before the official closing time of the location, but I was told that they sent the clerk home early and that I could just leave the keys and my contract in the box at the location. I did so.

Incidentally, the contract copy that I had was pink and no matter how many times I tried to copy it, I could not get a clean copy of the contract for my records or for my protection. Since I had to return the contract with the keys, I didn't have any record of the vehicle any more for my information or for protection.

A few weeks later, I received a letter in the mail from Enterprise which stated that there was damage to the vehicle and that I either had to pay for the damage myself or I would have to report it to my insurance company or credit card company, so that Enterprise could be reimbursed for the damage. There was no supporting documentation with the letter, not any indication of what the alleged damage to the vehicle was.

I contacted my insurance company and asked them what I should do, and they said that they would look into it. Several days later, I received a response from the insurance company stating that the vehicle had damage to the catalytic converter and that the car had already been repaired. I asked why I was being charged for mechanical problems to the vehicle and how, since the bottom of the vehicles are not inspected at any time, they intended to prove that I had damaged the bottom of the car. While I had the car, I never did anything strenuous to the car or drove it over bad terrain. I simply drove to school and back everyday. I was told again that the insurance company would find out more.

Yesterday, I was told by my insurance company that Enterprise had not filed a claim and that the matter appeared to be settled, but we agreed to contact each other if we heard anything further about it.

Today, I received a voice mail from someone in the claims department of Enterprise Rental Car and was asked to return the call to discuss the damage to the vehicle. I promptly contacted my insurance company again, which stated that they would try and handle the situation. However, I am beginning to wonder whether this is a pattern of behavior on the part of Enterprise. I have a friend who had a similar bad experience with Enterprise, but with her, they claimed that there was damage to the roof of the vehicle.

I wrote to the Better Business Bureau and the Attorney General of Texas. BBB never got a response from Enterprise and I recently found out that the state agency that covers car rentals is the DOT and not the attorney general. Yesterday, I called Enterprise for a rental and I inquired about the economy model. A salesperson admitted to me they do not carry this model because renters feel it "is too small". I asked them if an economy model could be found and she said probably not, but they would be glad to upgrade me for no charge.

Now, I am without a rental car, no money and still driving my jack up car which needs repairs and could break down any day from now and if that happens, it will affect my whole family. My daughter will miss school, the baby can't go to day care, my wife will miss school, I will miss days of pay. Why? Because these people are white and can say anything to anybody but if a black man, they do not want to be part of their joke, he get the police and call on him.

So, you can imagine my surprise when I returned the car that the agent checking me in found a small dent in the right panel that is directly over the right tire. This was such a small dent I had to ask the rep, "Where?” When he first tried to point it out to me and my wife. Had the rep told me when I first got/inspected the car, "I'll pay you $100 if you can find a dent on this car," I would have lost the bet. Bottom line: my wife and I swear this dent must have been on the car when we got it and, again, because it was in such an odd spot and so small we missed it (and, of course, never noted it on the check-out form).

Had I dented the car, I would gladly pay for damages (the bill they sent me is for $407, of which $50 of this is a "processing fee!"). However, I did not damage this car and have a real problem paying for a mistake I did not cause. Here's the worst part: Enterprise gave me a toll free number to call to discuss the claim and it is impossible to get my claim rep on the phone. Her voicemail says, "Leave a message," and when you try the system always says, "Mailbox is full.” Oh, and her greeting says, "I only check my voicemail once a day."

What type of company allows their claim rep to only check their voicemail once a day and always has their voice mail "full" so you can't leave a message? I'll tell you what type of company: a company that does not want to talk to you. All they want is your money. This is wrong and infuriating! It's not only that they are asking me for $407 to pay for damages that I did not cause. It's that I really loved renting from Enterprise for all these years. We have to go back to San Diego in November of this year and now I have to rent from another company and pray they don't pull something like Enterprise is pulling.

I know the economy is bad and Enterprise had horrific sales in 2008 and 2009, including layoffs, because of the "Great Recession”. I own an executive recruiting company and have spoken to several people laid off at Enterprise. But trying to make extra cash by wrongfully accusing their customers of damaging their vehicles is appalling. I will never rent from Enterprise again and I have sent this letter to all of my business affiliates, friends, and family members and I can assure Enterprise will lose a lot more than the $407 they are getting from me. Incredibly disappointed.

Keeping that in mind, I waited till about 30 minutes before closing because she had informed me that she had about 10-15 more reservations for the day that still hadn't come to pick up their reserved vehicles. I asked for one of the SUVs that was brought back. She told me I couldn't have it because it was reserved for the next day. Another gentleman was going to give it to me, but she said, "No, I have SUVs reserved for tomorrow and I'm going to need it." I asked about the "first come, first serve" policy, and she simply ignored me. She told me I had 10 minutes to get to the next Enterprise before they closed.

When I went to the next Enterprise, I was told that my insurance reservation should have been honored first and Enterprise does operate on a "first come, first serve" basis. The manager at the first branch was very nasty and rude and contradicted her self every chance she got and was very rattled when I brought it to her attention. If my insurance wasn't paying for my rental, I would have definitely gone somewhere else!

I had not received any phone calls from the company and had been home all day, except for a short jaunt to the airport early in the morning to pick up my mother, who was coming into town to watch the children while my husband and I were going to a conference over the weekend in Chicago. We had decided to rent a car so we could leave my mom with a car to haul the children around and also in case of emergencies. We didn't have another suitable car to drive to the city; hence the rental. I was upset, told the company that I would not be using their services again, and left. When I got home, there was one message (not a handful, not several--see above comments) from Scott, stating that they didn't have a car for us. If they didn't have a car available, then why did the website allow us to reserve one and give us a confirmation number?

This is a major glitch in the system. There should be a way that they could update their system when all the cars are reserved to let their customers know that there was no rental availability. Furthermore, there was no codicil or addendum on the rental site stating that that was even a remote possibility! This company, and this branch in particular, is headed into ruin if they don't revise their business practices. I will never use this company again. My husband and I have not figured out what to do about the conference this weekend. We may have to now find another car rental place, try to find a train that is running to the city over the holiday weekend, or cancel our trip altogether. We cannot leave my mother alone with our children without a vehicle. No parent would do that. She needs to be prepared in case of emergency, not to mention would just like to be able to take her grandchildren to the park. I realize this complaint seems minor and not earth-shattering in any way, shape, or form, but it's just bad business.

I have been out of money out of my own pocket for 4 months now, even though I did nothing wrong. I am not being paid interest on the money of mine that they are holding. Why should they get to keep holding my money and assuring me the check is coming any day?

I informed him that the contract did not state that the vehicle needed to be vacuumed before being returned and offered to vacuum vehicle and return it and was told the ticket was closed and could not do so. They charged me an additional $100 despite my objections and offer to vacuum. I carefully looked over the fine print in the contract and it does not state that the vehicle must be vacuumed prior to return nor does it state anywhere that it is a non-smoking vehicle.

I called back Enterprise after re-reading contract and was hung up on twice. I left my Jabra Speaker Phone device in the vehicle and asked them to please check the vehicle for it. When I asked to speak with the manager, I was told he was not in. When I asked for the number to the Corporate Office, I was told "We don't have the number."

I would also like it noted that when I picked up the rental it was retrieved from a nearby location and quickly vacuumed (backseat area only). Furthermore, the salesperson did not offer to do an interior "dirt/crumb/ash" inspection upon pick of the rental nor was it mentioned that it was to be vacuumed before return. I was fraudulently charged $100 for car detailing.

The employee said he would give me a KIA Sorenta. However, the Sorenta was not included in the weekend special. He said he would reduce the price to $40.00 per day instead of the special rate of $19.99 per day. Instead of getting a rental car for three days for the price of $67.82, I had to pay $139.06 for the Sorenta.

Before returning the car, I called two local Chevrolet dealers and asked them the classification of the HHR. One said the car was a compact car, and the other said it was a sub-compact car. When I returned the car, I advised the employee what the Chevrolet dealers said. They said, "Sorry. We classify the HHR as a full-size car." He handed me a receipt for $139.06 and thanked me for my business. I had to pay $71.24 more for a rental car than what I contracted for.

Again, told there was none available. She did however tell me that she could have another "mid or full size car brought to our location" I didn't have time. We went out to inspect the car. I again, asked for one of the other cars in the parking lot. She still, kept her eyes off me. I kept walking around the car and looking, and expressed my concern about the tires. They looked worn, and weakened, and two of them looked balled, and only one tire looked as it should. It was raining and I told her I was worried driving this car in "weather". She assured me that the tires and entire vehicle is inspected and everything falls into the "guidelines". Then she starts to go over insurance with me. I was taken back. It had been years since I'd had a rental and wondered about this. I said to her that I had my own insurance, and that the guy who ran into my car had his insurance that was paying for this. She told me I had two options and she recommended the premium insurance. I said no, then she handed me the forms and told me where I was declining the insurance that was not required.

I was hesitant to sign and said I was under the impression this wasn't suppose to cost anything under the circumstances. She is very good at evading and came up with an unclear answer and handed me the paper work making me feel forced to sign. The last thing we spoke of was that I again not happy with the car and it wasn't what had been reserved. I then looked at the tires and asked if she at least had an AWD for this weather, and I live in Tahoe. She said she might and would call if one came in. I was not happy, I didn't say Thank you, I didn't smile, in fact she knew I was a very unsatisfied customer as she evaded my questions about my originally confirmed economy car all of a sudden not being available. By the next Morning I was on the phone by 9am. After processing what had happened I realized that she seemed to have scammed me. I called MY insurance who assured me that they shouldn't have even asked me to sign for the "extra insurance" as they knew full well everything was covered. I called the insurance company, who was paying for it, and they too agreed and that the economy option disappeared as soon as they found out they could get more for a larger car from the insurance.

I wouldn't speak to her, and try and work it out. She actually told the insurance agent that I was perfectly content when I left with the car that I had.

First of all, I was so puzzled that she would say that, and refuse to do anything about the circumstances, yet she wants to talk to me? What is there to talk about? I did call and I asked her for her last name (later I found out she didn't give me the one listed for the company. I asked her for the District Manager's name and number. She was laughing the whole time I was asking. Then I asked her for the business license number (legally I'm entitled to, anyone is entitled to!) She told me she didn't have that information. I told her she was required by law to give it to me. She laughed, and told me she'd have to get back to me another time. I then said that's all and said goodbye. She stopped me, and in a very laughy sweet voice said "I have a couple of questions for you as well. I said okay and she proceeded to talk to me like a teenager. I'm a Manager of two Departments, I have employees, I have children, and I have never seen anyone like her in a position of Management. Really? With this economy, someone like this is a Manager? She wanted to know why I wouldn't talk this out with her.

I told her I'd already been told by her employee that she'd said "legal legal legal" contract and would not change anything. She was giggling; it reminded me of a teenage girl. I told her I hadn't called in to have a dishonest conversation with her about what had really happened. She did the whole gasping thing over the phone, laughing and the OMG’s you’re kidding me? I told her I was hanging up. She became very confrontational, which was weird since she was laughing, and I mean laughing. She asked me why I would say I was an unhappy costumer when I left I was completely satisfied.

Okay, that's where I said "I can't believe you would lie through your teeth like this Katie, as you know I was absolutely a disgruntled consumer. You knew that when I left, and you knew it well. She started laughing again and saying I can't believe your calling me a liar! Yet she was giddy and laughing. I told her I was hanging up, and she tried to keep me on the phone confronting me. I did hang up, and haven't had anyone ever behave like that in a business. She acted like my teenage daughter when she got busted for stuff. After that I drove to another Enterprise, and left work to do so to have the contract changed. I told the guy I was concerned about the tires. Well, what do you know? He checked the tires and my concern were validated. He also notices a rock chip in the windshield. I told him I hadn't even looked at the windshield, nor had Katie. He looked real close, then he put it on the contract because he said you could tell that it had already been filled once before to fix it. Thanks for the honesty young man in Truckee! It's been 20 years probably since I've ran into such bizarre nasty behavior. So, that being said I'm lucky. But words of wisdom to Enterprise.

Poor choice of an Employee pick! And watch out! She is a very big Liar! When something doesn't seem right, I wouldn't trust her. In fact the office in Turlock covered for her. And Birds of a Feather Flock together. I will repeat and repeat and repeat this story! Guess what? I am in the tourist business! That's right. I will never ever, ever, ever refer another guest to an Enterprise ever again. There was not one who would help me go over her head to even tell the tale. That alone is bad. And if there was, they covered for each other taking my right to complain out of my hands. I am still driving this car.

The manager told me how sorry she was and said if there anything she could do just let her know. Well, I got a bill for $471.52 for replacement of 2. Total Tire Units. Enterprise is saying that I cause the damage to the car tires, maybe I hit a pot hole or something. I did not hit anything with this car. I think the tires were bad when I got the car. There is no way enterprise could have done a good job looking over this car before giving it to me. And the fact that I had to have 3 different cars is saying something is wrong and someone needed to look into this before something happens to someone due to these cars. I feel I do not own enterprise anything, I had to lose time from work taken cars back.

When I spoke with the representative before I leased the vehicle I was assured the money would be released immediately. When I returned the vehicle I was told the money had been released. When I called today, the story was the total opposite and I was informed I had signed a form stating to that effect, that they were in no way at fault. I understand the written consequences of a contract, but one would think the verbal assurances of monies released would carry some weight to this effect. I will never rent from these people again. They hold this town hostage as they are the only rental agency within a 45-mile radius. Their policy is to lie, misrepresent facts, and take advantage of people in need. As of this exact moment, I am now $400 in the hole for a $54 one-day rental. There will be more fees in the next two days. I expect the total damage to run closer to $1000 by the time this issue is settled.

I feel that this is a very poor practice of Enterprise to just take the money out of a person's account without informing them of this ahead of time. And it does not say very much for him being a branch manager and not totally informing the consumer of their practice. I am not in the habit of renting cars, so I had no idea that this would happen. I think that Enterprise should look over their practices or train their staff better. The consumer is the one who keeps them in business and should not have to deal with problems such as this. I am yet to get my money back!

Recently I arrived at the Enterprise location on a Sunday and requested a rental until Friday. The young employee, Paul, quoted me prices that were within my range so we agreed upon a car. It was not until I returned the car and saw the total charge that I realized he had booked my rental, and given me quotes, for a return on that Wednesday. It turns out my rental was only being quoted for three days instead of the five I had clearly requested. Approaching them with my issue only returned circular discussions and not an attempt at an apology. The only feedback I received were arguments from Paul in why he was right because he put the date in the system himself and blamed me for getting the date in the system wrong. After renting from them for weeks on end, myself and my co-workers have come to the conclusion that they have shady business practices and are condescending. I will never again give them my business when there are always a dozen other car companies to choose from.

We took the rental car back to the same location on 9 April 2010 and received a receipt for the vehicle. The guy from Enterprise walked around the car and checked it as well as the fuel and the mileage before giving us our receipt. On 27 April 2010, we received a letter claiming the car is damaged. It took them all this time to notify us even though they have our telephone numbers on the rental file.

We know the car was not damaged when we rented it and we have called both the claims office and the rental company's manager all without success. It is a scam being pulled by Enterprise to obviously get the other dings repaired at our expense rather than their insurance, as we know for certain that the car was undamaged at the return and we never damaged it. We even have pictures of the vehicle.

I was late for work and still did not get a rental because they were very disorganized. This is not a one time experience with others and I who are there frequently. This is an ongoing problem and the only thing they can offer is apologies. Everyone knows that Mondays and Fridays are the busiest days in the business world, why can't they figure it out?

The highest estimate I got was under $200.00. I would have fixed it for $100.00 and the job required one hour top. I told Enterprise and they basically said, "too bad, we use our own body shop". Something stinks in Denmark and it isn't the cheese. I won't speculate, but the words class action sound really nice right now.

When I looked at the charges, I was charged for extra coverage! I looked at the receipt and noticed that where he had the x for me to initial was in the accept box. I feel like I was taken advantage of. I trusted the person to mark the appropriate box and not have to read the contract in the parking lot. After talking to many people, they have had the same experience with the enterprise! What a money-making scam.

And when I called, they pretty much said "our people are not deceitful" (their words) and basically called me a liar and that I should have read the fine print. Yeah. I think I will stick with my Hertz #1 Gold from now on. Also, if you look at all our previous rentals, you will see we never take the extra insurance. Oh well, nothing can be done. But what a scam.

I had a coworker rent a car from them years ago in FL and when she returned it, they tried to charge her with a bent axle or frame, not sure which now, but I'd think she'd know if she had damaged a car that bad seeing that you'd have to be in a major car accident to do that kind of damage. So I learned to keep my mouth shut and I don't rent from them anymore.

I had another rental two months ago from the same folks and I got an economy car instead of midsize with same reasoning. It is not about the size of the car, but I am entitled to get a bigger car and my insurance company pays for it. Why should I compromise? I would compromise if it is necessary. But this is how they operate. They will not give what you supposed to get. Another thing is when you promise that you will call, you call regardless of outcome. They just promise anything to get you out of there. That is not fair. I will never go there again. I’ll never recommend them to anyone.

Two months later (yesterday), we received a charge for damage to the wheel, labor, balancing. We had not been notified or called by Enterprise about this problem. I called Monroe, but they offered no solution. I called Damage Recovery and basically received no assistance. I was told I could dispute and not pay, and they would report it to a collection agency. I was also told I could talk to my insurance company and they could handle it for us.

We sustained no damage to this car while renting it. We are not responsible for the problems with this car. The problem was there before we even rented the car. I was told that if we had called Enterprise and reported it while we were on the road, there would be no problem. I did not call Enterprise as soon as I noticed the vibration because we had been told when we rented the car that they had no others available. Enterprise should be responsible for drive-testing their cars to insure there is no problem. He assured me they did. Obviously, they did not. Now, we are being held responsible and charged for someone else's irresponsibility. Our credit rating is being threatened because we will not assume someone else's responsibility. Enterprise did not do their job to insure maintenance of their vehicle, and are passing their charges onto us.

I have been an Enterprise member for years. Enterprise is the only car rental in our small town of Natchitoches, LA. Over half of the times, I have reserved a rental there, when I arrive they have no cars. I have had to change schedules each of these times. Going to Monroe was the result of not wanting to risk not having a car available for this trip. Time was crucial for this trip.

Now, another problem, another Enterprise location. I am most displeased. Enterprise apparently is no longer concerned with customer service, satisfaction and safety, and is promoting customers not telling Enterprise when a problem arises with the cars. I reported the problem relative to the safety of the next renter to follow me. I guess I should have been like the person who rented before me and not reported it. When the result of Enterprise's bad policies and lack of concern for the customer results in death, maybe they will remember their priorities.

Being too busy again, I did not contact him again. I thought it was poor customer service that he did not contact me, but I decided to just deal.

I returned the car within the allotted time frame and then about a week later noticed a charge for $266 for Enterprise. I called my insurance company and was told this was for "damage insurance" and that I would have to contact Enterprise. Well that is just what I tried to do, and believe me; they do not call, write and send smoke signals, you get the point.

I then called my cc company and I am now disputing the charges. The manager at the branch when called kept saying, "Well you signed the contract." I said I made it perfectly clear that I did not want extra insurance and that his employee must have made an error on the form. Well you can see where this is going.

I am still fighting this but they have been very rude and deceitful and I cannot even believe what poor customer service I have received. I will never rent from them again. And I will let you all know how this turns out. Do yourself a favor, rent with anyone but them.

A few days later, I was questioned by phone from headquarters, "Did you enjoy the rental?” and, “Had you turned in the car?". I answered, "Yes, the car had been turned into Rockland office the next day”, and to verify with Miles. I subsequently found out that Enterprise had turned into my credit card company charges for a total of $613.59 for a one-day rental. I verified with Miles that he had sent an email. I then phoned Manchester and talked with Mandy who admitted the overcharges and when I asked how that happened, she replied someone had failed to follow through with the email from Miles.

I requested a copy of the charges be mailed to me as my fax machine is not working. It took another three days and one more phone call to Manchester with Ryan to finally get the charges reversed. This is to state that in the past I have done this one way rental from/to the same locations with no problems and always received a completed contract statement at the termination point. The "recent changes" in procedure where remote locations can no longer access airport files is unacceptable and I will find alternate transportation, not Enterprise.

Properly, the customer must be able to complete his or her rental contract upon turning in the car and receive a completed contract statement then, and there! Your failure to have provided for that is symptomatic of corporate indifference to the needs of the customer. I'm disappointed!

At first the clerk told me my bill was over 200 dollars. He absolutely would have taken my money if I hadn't told him that charge was wrong. He grudgingly tinkered on the computer, and came up with a new total of 40 dollars plus change. I told him I was expecting to pay a lot less than even that. His "manager" was hovering near by, and came up and start tinkering on the computer too. She then told me that I owed 70 plus dollars!

After expressing my discontent at having been verbally misled the previous day, the manager went through several rounds of reducing the now 70 plus dollar bill. By then I was completely appalled and felt like I had stumbled onto some scamming operation. They kept telling me that they wanted me to be happy and kept reducing the bill. The situation was so strange that by then I was willing to just pay and get out the door.

They eventually charged my card 40plus dollars, and then supposedly refunded another 27 dollars on my card. That would make my resulting bill around 12 dollars which was about what I was expecting in the first place. So far, the 40 dollar charge has shown up on my card, and the "refund" has not. They also still have a "hold" on another credit card for 100 dollars until my insurance company pays their portion of the bill. Their actions have made me very distrustful, and I am somewhat expecting them to misuse my card.

I was ultimately charged 40 dollars (plus change) for a rental car that I was misled to believe would cost me around 6 dollars per day out of pocket. I was supposedly refunded 27 dollars, but the refund has not shown up on my card yet. My credit card has a 100 dollar hold on it, and I am concerned that this Enterprise location's inconsistent method of charging will result in them misusing that credit card.

I was told that I could not rent the car if both of these were not purchased. What I want to know is, if these two services are "optional" and Enterprise paperwork states "Damage waiver is not insurance. The purchase of damage waiver is optional and not required in order to rent a vehicle". Then why was I forced or told that I cannot rent a car unless I spend more money?

The guy that I was dealing with never explained why I had to add the damage waiver. He only said "you have to". I even took it upon myself to spend my own money filling up the fuel tank upon return. I received no reimbursement and was never told I could return the car without having to spend money out of my pocket.

To top it off, they hit my bank account for $250(deposit) resulting in overdraft fees! I still have yet to see the $163 they owe me put back into my bank account. When I called about this, they really could care less and told me that I'll be getting the remainder of the deposit put back into my account. Basically, don't rent from them. It's a nightmare!

It doesn't make any sense. All they have to do is give her insurance company the bill and they will immediately receive payment. I have called them several times, her insurance has called them several times, all to no avail. They say they can take as long as they want to submit the claim...years, even, I was told by one of their so-called specialists. I wonder how many people they do this to, then just keep the deductible for as long as they want without paying any interest on the money they are holding.

I would like my refund and I keep getting the same excuse. According to the manager and corporate office, it depends on supply and demand. They say that it's the same value if you booked a flight. No, it is not. If you ride a train or take the coach bus, it is not the supply and demand. The rates stay the same. The advertising is false. I would like my refund and I don't see why I should not receive a refund for being overcharged.

It was December 1, 2009 when I was at work and got a call from the same lady that I dealt with when I first got the car. She stated that she needed to give me another car and take the car I was currently using. I informed her that I was getting my car back the very next day, in less than 12 hours, but she insisted that they had to have the first car back. She came to my work and stated that she was in a hurry as well as she knew I was since I wasn't on lunch or break. She had already started to mark down damage on the car before I got a chance to meet her in the parking lot. When I got down to talk to her she was almost finished and she said to me that she was finding a lot of damage from the previous user. I took a look at the paper she was filling out and saw that there were a lot of damages.

The very next day, December 2, 2009, I had to go to work so my husband took the car to pick up my car at L.B. Smith Ford Lincoln Mercury, and since there was an Enterprise on site he was told he could just leave the car there.

He drove from New Cumberland to Lemoyne. When my husband went to give the key to the Enterprise representative the representative was extremely rude to him. The guy walked around the car and stated to my husband that there was a dent on the car that wasn't marked down previously. My husband explained that we had the car less than 12 hours and didn't drive anywhere except home from work and then to the Enterprise location. He also told the rep working for Enterprise that there was a bunch of damage when the car was given to me. My husband refused to sign anything since the damage was not ours. My husband left the site and accidentally left the papers in the car. When he told me about this I immediately called Enterprise and they directed me to the Damage Recovery Unit. I spoke with a rep and they told me that there was nothing reported and that unless I receive something in the mail not to worry about it.

On February 5th I received a letter as well as the bill from Enterprise for $962.92. After looking at the bill I saw that they charged me for two dents, loss of use, a depreciation fees, and administrative fees. On the letter dated January 29th, 2010 it stated that I needed to remit payment within 10 days. I made a call to a guy named Mike S. who was the representative that was working on my case in the Damage Recovery Unit and asked what I can do to dispute this. The guy was extremely rude and short with me. He told me that if the payment wasn't in the office within 10 days that they were going to send me to a collection agency.

I asked Mike if I could get a copy of the reports to see what other damage was reported that day and he said he was not able to release that information to me. I also asked if he could send me pictures that were taken after the previous user returned the car and after I returned the car. Mike said that they only have pictures of when the car was in the shop getting fixed from the damage I caused. I was told that he would email me the pictures without a problem. I waited and waited and still no pictures. Since I am looking into buying a house and need to keep my credit in good standing, I had to make the payment in full which I did. Along with the payment I also sent a letter stating that even though I am making the payment I am not accepting responsibility of the damage on the car. The payment and letter were sent certified to Atlanta, GA and delivered February 15, 2010. I have not heard anything since. I do not accept responsibility for this and feel that I was set up to take a car that they knew was damaged.

From the start before handing the car over to me, I was told that the car was in good to go. I inspected the car on site and had to call the agent to note damages that were on the car body but did not check the tires. I showed the agent the dents and scratches on the outside of the car and black marks on the inside of the interior near the left rear door. The paper work did not note the damage, I made them note it on my contract. We did not note the steering wobbled when I got up to 55 mph, as soon as I took the car on the freeway.

By the time I noticed it, I had no choice but to continue because of my father's condition and urgency for me to be there. My brother in law worked for a car rental as a mechanic for a few years. He told me that tire pressure is the only thing that is required to be checked. I used the car only to get to my parents home and back. I do not speed and I am a very careful driver. You can check my driving record. I have rented many cars due to the fact my wife and I travel all over the world. Once I arrived at my parents house, I parked the car and did not use it again until it was time to go back to the airport. I checked the fluids before I too left and notice that the windshield washer fluid empty and I had to fill the reservoir at my own expense. Again, I did not inspect the tires closely. This car had been supposedly checked by "experts" as ready to be rented and safe.

The main rub came when on my return trip to the airport in Little Rock, the wobble on the car got worse and I incurred a flat tire less then a 1 mile from the Little Rock terminal. I had to roll on the flat tire to get the car safely off the freeway because I was three feet off the freeway and there was no place to safely change the car tire. I was able to get off the freeway and change the tire. I changed the tire myself because by the time we got somebody here to do it, we would have missed our flight. As it was we barely made it with fifteen minutes to spare.

They now want to charge me for the flat tire as my fault. There was a puncture in the side wall but there was no damage to the fender or undercarriage to indicated neglect on my part. But the simple fact it had to be due to normal wear and tear of the car. I know for a fact that I did not hit anything nor run over anything on the freeway. I do know how to work on cars and know the importance of maintaining the car. The tire could have been pinched in my effort to get the car safely off the freeway or the tire could have been damaged on a previous renters use. They held up returning $707.00 until they took the tire to a "supposedly professional" to determine what type of damage there was.

The assistant manager Skyler, offered an e-mail by this supposed professional tire expert. They are basing their charges on this e-mail that this is far from a legal document. The flat tire case has gone to their Damage recovery unit and we don't know where that will take us yet. But I am not paying for the tire. In these economic times, they are going to take a number. I am definitely not recommending Enterprise to anyone. I am also filing a complaint to Enterprise and the Arkansas consumer affairs office.

My advise when renting a car, inspect it yourself, note on your contract any dents scratches/dings also the interior however slight and don't take their word that they don't look at small dents. Pictures are worth a thousand words. Take pictures of the car front, back, sides, underneath and the engine if you can. Check the fluid levels yourself. Inspect the tires noting the condition and pressure also the hub caps and/or rims.

When you first get on the road, report to the rental agency any problem with the steering wobbling or the brakes not working properly or anything else. Make the call ASAP so that you can get the car back to them for an exchange and not be charged for any possible problem. The key is the more you provide yourself with information about what you are renting, the better you will be protected. Don't assume anything. Because the Enterprise airport office in Little Rock did not notify me of the two charges of 300.00 and $404.00 they charged concurrently in the same day they over-drafted my bank account and caused over 100+ dollars in overdraft fees.

When I went in the next day, the day that I needed the vehicle, I was charged $46.00 per day. More than three times the online price. Now I had assumed there would be a bit of an increase by not booking online but three times before? That is plain and simple robbery. The manager was not in and I needed the car so I took it up with the manager when I returned two days later.

The manager, Casey, told me the weekend special was only for Friday through Monday. Yet when I booked it again just to see, it let me book Sat-Monday at the $13.99 price. She said that the online was wrong. I told her that she better take that up with whomever takes care of the online booking because if a customer is told one price and comes in to find it is actually three times more, they will not be happy.

Casey told me that I didn't have to be mean. She didn't see mean. I spoke with her area manager and he said that the $46.00 was the price for that day, just like hotels have different prices between their online and walk-in prices and I said but not three times more! I am waiting on the corporate office in St. Louis to call me back. They charged me more than three times the online amount of $13.99. I should have only paid $31.90 total and I paid $104.88.

Two weeks later, nothing. So I called and he said the supervisor was on vacation and had not had a chance to look at it. Another week, still nothing. This time the accounting department moved to a new office and had not gotten around to it. Two more weeks passed and the accounting department is still getting "situated" in their new office. Anytime I wanted to talk to someone, I got a voice mail and nobody ever called me back. Finally, one month and 10 phone calls later they refunded me.

The local store did not have the decency to contact me; their corporate office called me. I had a feeling something was going to happen because the Enterprise employee didn't seem very happy when I declined the insurance coverage. I will never rent from them again. Enterprise car rental wanted me to pay them $148. I have not seen the damages. The picture looks blurry. I can't tell if that was the actual vehicle I rented. There is no proof. I don't know how they get away with this. I see that I am not the only one.

Well, it rained the day after we got this car, sometime between the day after it rained and the next, we noticed a large amount of water on the drivers side, on the bottom of the car. It went from the front to the back, pooling in the back. We called Enterprise and told them that this had happened. They said they were going to make a ticket and we should go to the nearest Enterprise and get a new rental when they are open. They were closed because this was on a weekend and after hours.

Monday came around and we turned in the car to get a new one. The employee informed us that we will be charged for the damage to the rental. We didn't cause this damage and it seemed to be a pre-existing problem. Our insurance company tried to fight it but said that since it's not bigger than our deductible (they are charging just under 500$), that there isn't anything they can do for us. Now we got a packet in the mail that says we need to pay them within ten days. Nothing, not even a phone call before this.

They have no proof that we caused the damage and we have no proof that they caused the damage, yet its okay for them to accuse us and go on with charging us? I'm very sure that this car was previously damaged and they knew it. It's not something you would know just by looking at the car. How do I fight this? They actually claimed that we left the window open when it rained. When we argued, they said that we must have driven though a puddle when it rained. A puddle, like you can drive and not hit one when it rains? Please help! Water damage to the bottom left hand side of the inside of the car.

He called once, I lost his number and sent another note for him to call over 3 weeks ago and no word. This is from a company who claims they pride themselves on customer service. My employer is guaranteeing payment for a rental for my job and they are refusing to rent me a car because of this balance. I have not gotten job assignments that are not within a walking distance or a reasonable cab fare. Because of this, I am having great financial problems. They don't care. They said I don't have to pay but I will not be allowed to rent even if my company is guaranteeing the payment.

The car was returned on Tuesday around 3 p.m. and according to the instructions she was given. A friend was with her when she returned the rental car and rode in the passenger seat. My daughter received a call from Aaron at Enterprise around 5 p.m. (2 hours later) stating there was a crack in the windshield and this would be charged against her insurance. My daughter and the friend who rode with her were adamant there was no crack in the windshield.

I called Aaron and asked for a description of the damage and he indicated there was an 8" to 9" crack running the length of the windshield along the passenger side. I asked if the crack was obvious and he said it would be particularly visible from the passenger side inside the car. I advised him that the car was returned with no such damage and that it could be attested to by a passenger who rode with her to return the car. I advised him that if there was in fact a crack in the windshield, it did not occur while in my daughter's possession.

I told him that the Collision Center was not a secured area and since he did not pick up the car for two hours after it was returned, it could have been damaged after its return. He said that was in fact true but we as the "renter" was responsible for any damage to the car until which time Enterprise secured the vehicle. I called the branch office and spoke with assistant manager, Lindsay, which was useless.

I got basically the same response from her as from Aaron. She advised me that a claim would be filed with my insurance and it did not matter that the car was not in a secured area for two hours before Enterprise picked it up and that no one was there to assess the car upon its return. She even said that my daughter should have returned the car directly to an Enterprise office if she wanted the car assessed upon its return. I told her my daughter was not told of any other location or method of returning the vehicle other than to return it to the original location she had secured it from. She said, "You always have the option to return it to an Enterprise location."

It seems logical to me that if you picked up a car at a specific location and were told to return it to that same location, you would not even consider returning it anywhere else unless you were specifically told to do so. I explained the situation to my insurance company and told them I wanted to dispute this bogus claim. I feel that this is an extremely unethical business practice by Enterprise. Since this has happened to us, I have heard of the same thing happening to other Enterprise customers. I truly believe that this is a common practice by Enterprise. They get away with it because the insurance company does not fight these claims since they are considered minor. I can't even get my insurance company to dispute the claim since they said it would cost more to dispute the claim than to just pay it out right. Also, since Enterprise has my credit card information from the rental, they will get their money one way or the other. I will never do business with Enterprise again. Future "renters," beware!

I sat with them until EMS came at which time I was put into an ambulance to wait for a tow truck to get the car out. In the meantime, the water was rising and coming into the car. Also the airbag did not deploy. The wrecker pulled the car out and said there was no damage to the car and if I felt comfortable it would be safe to drive. The EMS personnel tested the brakes for me and said they were working fine. I followed them to the next exit where I proceeded to bail as much water as I could out of the car and regain my composure. I called Enterprise and they said all the locations were closed for the holiday and they could not get me another car until the following day. I guess they wanted me to spend the night in this car in the middle of nowhere.

I was so distraught, I just got in the car and drove it on to Roanoke, VA. The weather was horrible. I hit massive fog (with no fog lamp). I got to Roanoke at 2AM with 3 inches of water sloshing from front to back in the car. My clothes, Christmas presents for my family were all soaking wet. Fortunately things in the trunk were dry. The next day my father, brother-in-law and cousin checked out the car and found the tires were slick and were furious. We went to the Enterprise location in Roanoke and the man there checked the car and said he couldn't believe they let this car go off the lot in that condition. He gave me another car, Chevrolet HHR, which was wonderful and treated me with respect and concern. The Wilmington office, however, treated me as if I was a criminal trying to pull something over on them. I will never again use Enterprise and will never advise any of my family or friends to do so.

I have since contacted the enterprise location here in Wilmington and complained that I feel they should pay for my dry cleaning ($25), Christmas gifts ruined, $50 cash in a card for my nephew that was just gone, and reimbursement for the rental. They say they are not responsible for the weather conditions and will not comply. However the condition of that car was deplorable. Especially for a woman setting out on a 6 hour drive alone. I feel I should not have to pay for this rental and I want complete reimbursement of $234.00 plus the items I listed above.

I left and thought everything was fine until 12/28th around 5pm. He called me and asked me to call him back in 10 minutes, so I did but he did not answer the phone. Someone named ** told me that they just want to make sure I am aware that I am still buying their insurance which is $21 per day. I was shocked and told my wife and we checked the contract they gave me. I found out he let me initialed to buy their insurance but the contract said the car should be returned by 12/18. So I called again to try to talk to ** why this happened and ask if I can only pay the insurance from 14th to 18th and cancel the rest from 19th until January 7th (which is the rescheduled finish time from the body shop for my car). He told me no way because he claimed he called me on 19th and 22nd to my cell phone. I checked my cell phone record and even from VerizonWirelesss website and could not found his number. Since my English is not very good, I let my wife talked to them and was told to work this out the next day.

So we showed up on 12/29th and tried to talk to ** and his manager, **. We showed them our usage minutes detail from VerizonWireless and asked them if they can cancel the insurance from 19th until 28th. But the process was so painful. At first, we were told they do not need to call us because the contract will renew automatically no matter if we knew we were buying the insurance or not. They called us because they think the insurance will add up to a lot of money and they want make sure we are capable to pay. After we told them if this is the case, we need to return the car immediately and was very upset and will try to complain to her boss. She said she will take 5 days payment off. So finally she let us pay 11 days insurance. I am complaining because this experience was so painful and we were treated like hell. We do not think we will do business with Enterprise again and we will make sure our coworkers and friends know this experience too. I feel sorry that they got such kind of staff.

Since the time of the initial letter from Enterprise, I have received several violation notices from NJ EZ-Pass. I have called, emailed and faxed Enterprise several times to explain to them that I was not the renter of this vehicle and to please notify NJ EZ-Pass that I am not responsible for the violation. But Enterprise has still not responded or appropriately resolved this with NJ EZ-Pass. The vehicle in question has an NY license plate number **.

I lost my job in October of 2009 but due to our daughter's medical condition, still needed a car to get her back and forth to the hospital. Through scrimping, saving and selling stuff on eBay, I have been able to keep up the payments on the rental. Everything has gone along fine until yesterday, when my wife received a very threatening phone call from a women we had never spoke with before from the above office named **; who told my wife they wanted $400.00 or the car back by noon on Dec. 17th (today) or they would report the car stolen. I'm sorry, but isn't that a little extreme for someone who has been a good, loyal customer for the last 6 months? We have kept in contact with the office on a weekly basis and made regular payments, but you're going to report the car as stolen?

This morning my wife called ** at the Enterprise to tell her we had the $400.00 and would be in to make a payment. At that time, ** told my wife that we still owed an additional $20.00 on top of the $400.00; but we could pay that on Monday, Dec. 21st and that would be fine. At that point, my wife asked ** about the details of the agreement, which where we would pay $400.00 before noon on Dec. 17th; pay the additional $20.00 on Monday, Dec. 21st and that would bring our account current; and everything would be fine and we could keep the car. This is what ** told my wife. I was sitting right next to her and heard the whole conversation. She told us we could make the payment at the Enterprise location at 803 W. Colorado Ave in Colorado Springs because it was closer to our house. We were told to see ** to make our payment. I don't know what **'s last name is; she would not tell my wife.

We went down to make our payment in good faith, that everything had been straightened out. We gave ** our last $400.00, at which time he said he needed the key to check the mileage on the car. Upon coming back into the office, ** informed us that he had been told by ** to take our $400.00 and take the car back. Now it is my understanding as per ** that we only owe an additional $20.00 on the account after paying $400.00 and she is refusing to give us the car back after she told us there was no problem? Conveniently, she was out of the office when my wife tried to call her to ask her what was going on. Did I mention Enterprise took $100.00 out of my bank account on December 15th? In the last week, we have paid your company $500.00. I have been told by your own representative that we only owe $20.00 on the account and now this ** person has blatantly lied to me and my wife, cleaned out my bank account, and taken our only source of transportation away with my daughter having a terminal disease. It's eight days before Christmas.

Could this person be any more heartless? I pleaded with ** to at least let us get through the weekend. I explained that I would come in as we agreed on Monday, Dec. 21st, pay the $20.00 we owed and turn the car in at that point so I could make some other transportation arrangements. But I was told, "No, we're keeping your money and the car." Needless to say, I am completely disappointed in your customer service. The complete lack of competent professionalism your representatives employed in this situation is appalling. They could have been honest with us and told us they wanted to take the car back and we would have made other arrangements and brought the car in. But they felt it necessary to lie to us, take every penny we had and leave us in a medical situation with no transportation and eight days before Christmas!

What can I say? Completely heartless! This ** person must have no concept of compassion and human understanding. I can only hope she actually finds it hard to look at herself in the mirror as she thinks about the way she treats people. I will be sending copies of this letter to the BBB and the local media here in Colorado Springs. The treatment my wife and I received by your company today is uncalled for, abusive and as I said, appalling. To lie and be openly dishonest in business is about as low as you can go. The consumers of Colorado Springs have the right to know that this is the way you treat your longtime, valued customers. I hope your Christmas is better than ours is going to be!

On Friday morning (11/17), I went to start the car, and it would not stay running. After some discussion, I waited 15 minutes and tried again; and the car started and ran fine. I drove to Wheeling WV and back to Pittsburgh with no problems. Sunday, 11/29, I departed Pittsburgh at 12:30 pm, heading to Albany, NY. GPS indicated our arrival time at home to be 8:30pm. I stopped once for gas and coffee after about 2 hours, then stopped in Wilkes-Barre, PA at about 5 pm at a restaurant for dinner. On leaving the restaurant, about 6:30 pm, the car refused to stay running. I waited 10 min and tried several more times. Still, it would not run.

I called Enterprise Car Rental Customer Assistance (6:50 pm). They first said they would send a replacement car. Then after a long time (5 min) on hold, we were told there was no office open locally, so we would have to go to an airport location. They took my cell number. When the Customer Assistance called back, we were told the only location we could get a car was Allentown, PA (1.5 hours south - wrong direction!) and that we would have to take a taxi there, and Enterprise would reimburse our expense. We were also told we had to stay with the car until a tow truck arrived. I asked for a northern location, but I was informed we had no choice, except to stay overnight in Wilkes-Barre and wait for the local office to open. I refused that option, as several of our party had to work on Monday morning.

The tow truck and taxi (a van, because we had 4 adults and much luggage) arrived about 8:30pm. I then was told we had to pay in cash for the taxi, so I walked to the nearest ATM in a Wal-Mart and withdrew $200 cash (and was charged $4.50 fees. I arrived at Allentown airport and paid taxi $185. Enterprise rental agent greeted us with the statement that they were trying to locate a car - did not have one ready yet (10:00 pm). Finally, I located a Chevy Malibu (smaller than the Dodge Charger) - not cleaned and no gas. We stuffed our luggage in and had a very uncomfortable late ride home. Arrived in Albany at 2:30 am. I took the Chevy back to Enterprise at 12 noon on Monday, 11/30, to be told that they would only reimburse our taxi, nothing else for our trouble. I asked for a supervisor, and she told me they would not charge me for the rental and credit my taxi cost on to my credit card. I left at 1:00 pm.

On Thursday, 12/3, I realized that my daughter had left her portable DVD player behind the rear seat in the Chevy, and we were so tired we missed it when we unloaded the car. I called the Enterprise office, and I was informed they did not have it and that I must have left it elsewhere. When I protested that I knew exactly where it was left and suggested someone must have found it, she said she would check and call back. I received a voice mail later in the day saying nothing had been found. I called back at 3 pm, suggesting that the DVD had surely been there and perhaps, they should check into what was happening with their staff. I was told that if I continued to complain, they would "take back" the credit on my card. When I called the National Customer Service office to complain, they referred me to the local area manager, who has not returned several calls.

We will never rent a car from Enterprise again. My wife and I have been renting a car off and on, over the last 37 years and this was the first time this trick has ever been attempted on us.

I disputed the $500 charge on my card. Months and months later, they called me to tell me I would no longer be charged because the damage "was too insignificant to be repaired." This was after the rep told me the damage was severe and that it was being sent out to be fixed that night. They lie about everything and are skilled at attempting to extort money out of their customers. I will never rent from them again. There are other agencies to rent from and although they may charge a little more, it is well worth not dealing with the hassle of Enterprise.

Another past experience I had involved the rep dropping me off a car that smelled like a mix of vomit and roadkill. The rep denied smelling anything although when she dropped it off, all the windows were down. Funny how it was freezing out yet she drove with all the windows down. Prior experiences prove they are a company that doesn't deserve anyone's business.

No one called me back, so I called them back, only to get an operator in some other office somewhere else to be told "Sorry, you're not in our system." After starting all over again, and arguing with the operator about how this situation was completely unacceptable (and her arguing back not exactly consoling to a panicked driver stranded on the side of the road). After another fifteen minutes, the operator dropped me onto an AAA rep, who arranged for a work truck to be sent out. Sorry, that's going to be at least 60 minutes.

Second hour events: After waiting in a dark field for the promised hour, couldn't wait in the car with semis inches away, the work truck arrived to change the tire. Note that the flat was on the highway side on a narrow shoulder, not a safe situation at all. So, the AAA guy started right to work. We'll have you out of here in no time; only there's a problem, no spare tire. (You should have seen the look on my face.) I called Enterprise back. And guess what? New operator. Sorry, we have no record of you in our system. I had to start all over again, explain the problem and request a real tow truck this time. Sorry, that'll be 75 minutes.

Ultimately, after less than the promised time, a tow truck arrived and hooked up the car. I called Enterprise at St. Louis and told them the tow truck guy had no paperwork or receipt and ask what I should do. I was told that's okay (for you maybe). But I wanted to know how much I was going to be charged and what proof did I have for the condition of the car (perfect except for the flat) and that I was no longer in possession of it. He said the tow truck drivers never have receipts and the charge would depend on when the car was towed in. That's it; no proof, no protection, and no guarantees. And there I was, left alone on the highway, tow truck driving my rental car away.

Bottom line: I was stranded on the side of a major highway, 50 miles from the city, in pitch black, with no spare tire or safety equipment trying to work with supposed emergency operators who argued with me about whether or not I was an actual customer. It ultimately took 3 hours to get a tow and if I hadn't made other arrangements for transportation from the middle of nowhere, I would have had to wait who knows how long for a cab. (Enterprise didn't exactly offer to “come and get me”.) I survived, but let's just say it was a horrifying and traumatic event. This could have gone very badly. Nightmares have been the order of the day.

First of all, we looked at the contract and it was noted, but they told us that it was marked on the other side. Now they are trying to make me pay $520 for the damage of the vehicle. I asked for it to be disputed twice. They came back stating that it was investigated, but it was found that the dent was not there when we picked up the vehicle. The fact that my son and I noticed it should make a difference, but they claim it does not. In any case, I think this is not the way to do business. I have two people who saw the damage so my question is, why I should be responsible for something that they did not notice from the beginning?

I explained to her that my preference was a Japanese economy car. I asked her what was available. She told me that she had the Nissan Sentra and Toyota Yaris available. I told her that I would like to have the Toyota Yaris. She then suggested that I could rent the Nissan Sentra, because the Toyota Yaris was only available to the Toyota dealer. She did not say the most favored, but the context in which her statement was made convey to me the impression as the deal being the most favored customer. I told her as far I was concerned, if the car was sitting on the lot, and that she had made me aware that it was available at the time I needed it and that was my preferred choice, I did not think that was sound business practice to hold a commodity for the most favored customer. I then made it clear that if I could not get what I wanted and knew that was available, I was going to contact the regional office and make a complaint about their most favored customer policy, which I thought was an absolute no-no in business practices in relation to public service.

She responded by saying that I was threatening her, which is absolutely absurd when I was only asserting what I believe were my rights as a customer. I stated to her again if could not get what I wanted when I knew it was available, I would need the phone number to the regional office and a contact manager to state my complaint. She then hung up on me. I called the other location on Ritchie Hwy to see if I could get information as to a phone number for the regional office, but I was also told that I could not be helped with such information. This again is another no-no in business practice.

In conclusion, I do not appreciate the unprofessional manner in which your manager conducted herself as portraying herself as the victim when in fact it's the other way around. Secondly, whenever you have reserved commodities for a favor customer, the public should not be aware it. Third, regional information should be given when requested regardless of the event that is occurring. May I be favored with a prompt response?

I walked back in the office with my cell phone on speaker and said that "you gave me the wrong number". They all heard the recording, the number was wrong. My girlfriend Ashley came in and was caught in the middle. The person from the first complaint was yelling "You lied on me and I was almost fired." The manager was in an uproar stating he is the manager and he will not rent me a car. The lady that was there looked on the computer and told me "to go to the airport location and have a great day". I took that as I was being put out and I left.

I am hurt emotionally; my son had to miss our annual haunted house party. As a consumer, I worry that now if I make a complaint on someone or their business, I will be punished. My son is confused as to why daddy didn’t take him. I told him what happened and he said "Daddy because you told on them, they won’t give you a car.” He nor can understand how this can happen. It is really bothering me mentally. I don't know what I did wrong! When treated unfairly, you as a consumer, I have the right to complain if treated wrong. I feel that they are stripping me of my right as a consumer to make a complaint.

I called the supervisor Austin at least 8 times on Friday while I was at work. Their error put me in a bad position at my workplace and I could have been fired for using a cell phone on the job. Thanks Austin! I did talk to him at least twice and he simply wanted more verification like the account number on my visa card and phone number on the back. How come he could not just simply cancel the charge and re-bill me? What's the problem? I don't understand. I really need to get this resolved right away and have a very demanding job, which requires my full attention. This treatment is not acceptable and should not be tolerated ever.

Later, I was charged for 17 days of rental fees although I only had the rental car for 3 days. My insurance company paid the rental fees for the total 17 days, then Enterprise charged my credit card for 17 days of supplemental insurance. I contacted the Better Business Bureau, but Enterprise insists the charges are just since I was in a hit and run with the vehicle. It was an accident that resulted in a tiny side swipe (more like paint transfer) to the passenger side of the vehicle. As I explained to the police, I attempted to avoid another vehicle that was veering into my lane at the time and did not realize that the cars made physical contact.

But, even if I mowed over a crowd in the rental car while high on every drug in the world, how is it legal to charge me for an optional service that I cannot use when the car is not in my possession? My insurance company says sometimes they charge for the lost revenue while the car is being repaired. But, if that is their policy, why can't I find any mention of it in their contract? And why charge me for the supplemental insurance? It's an optional service that they are simply not entitled to as part of their being reimbursed for "lost revenue" while the car is being repaired. There is absolutely no guarantee that the next person to rent the car would have purchased the supplemental insurance.

They are corporate crooks. I would not use their rental company again. The Orlando staff is pitiful and inept. While I was at the facility filling out the accident report, the manager was so pre-occupied by a barely-clothed minor and her ghetto friends complaining about some deal he made with them to purchase a used rental that I had to wait 20 minutes for him to actually provide the forms I needed to complete.

Enterprise rental car simply lacks a professional environment or professional staff and their corporate managers seem to embrace a crook-mentality that should be illegal. Stay away at all costs.

When returning it, I asked, "Why was I charged $105.99 for a one day rental of a small car?" I was told, "Because we were low on cars, and because none of the other rentals had cars available. When we get low, the price goes up." Gentlemen, this is scamming of the cheapest kind; that you should "squeeze" renters when you find them in a tight spot, such as my wife and I were. It happens that we had rented an Enterprise vehicle at The Salt Lake City Int'l Airport on Oct. 1 through 8, and the fee was - before taxes - $132.00+ - for THE WEEK!!

I realize that prices vary at different locations but I also know that the practice we were caught up in is a real scam, which will probably result in my never renting from Enterprise again without an acceptable explanation. Finally, we accidentally left our 35mm camera, a good camera, in the rental at Salt Lake City Int'l Airport around 0600 on Oct. 7 when we returned the vehicle. I called Enterprise Rentals at SLC and explained our loss but never received a reply. Can you explain this?

A general summary of the facts is as follows:

I am a black woman. I'm tall (5’10”) and it is obvious that I have a disability because I am very much overweight. ** is a white male and an employee of Enterprise, whereby the" respondent superior" rule is that "a principal will be required to answer for the acts of an agent operating on behalf of or under the instructions of a principal." I was transported to Enterprise in a 2010 Ford Focus and upon arriving at the store, I requested to rent the vehicle and was told by ** that I could not rent the said vehicle. He further stated that the car was not available for rent because it needed an oil change, but when a white male came into the store to acquire rental of a car the same said vehicle that I had requested to rent was suddenly available for rent, which Enterprise rented the 2010 Ford Focus to the white male. Said employee acted with malice, willfully and intentionally, to discriminate.

In addition, in order to achieve his goal to discriminate, the employee made certain statements and the statements made by the employee show deception employed by the employee and my acceptance of the Cobalt was based on his statements. First, his initial statement was that the Ford Focus was not available for rent because it needed an oil change. Secondly, he offered to rent to me a Cobalt and when I rejected the Cobalt, I was told by said employee that it’s "Elvis Presley Weekend” and Enterprise didn't have anymore cars. And thirdly, he told me that the Enterprise airport store might have some available cars for rent, but that their cars were for people arriving in Memphis. And as a result, the only car Enterprise had available for me to rent was the Cobalt. No inquiries were made and no steps were taken and no attempt was made by the employee to accommodate me and provide me with an alternative car. Said employee acted with malice, willfully and intentionally, to discriminate.

A continuation of misconduct is demonstrated by the employee's disregard for public health and safety law; he knew or should have known the condition of the Cobalt - that it had not been cleaned from prior usage, whereas the car was unclean and unsanitary. And prior to his renting of the vehicle further, the employee's renting of the Cobalt to me demonstrates conduct that is without justification, excuse, and absent mitigation and said employee acted with malice and with willful intent to discriminate.

Furthermore, with regards to my size and weight, whereas obesity is a disability under the American with Disability Act, the said employee's conduct showed a reckless and wanton disregard of the law. The said employee knew or should have known that the Cobalt was too small of a car for me; whereas said employee observed my predicament that I was having difficulty that I getting into the car and whereas a person having, integrity, good conscience and good intent would have stopped engaging in such conduct, said employee observed and found it laughable. The said employee acted with malice, willfully and intentionally, to discriminate.

The manager, Wu **, agreed. The section of the agreement which states that I accept the terms of the agreement was crossed out and the words, "Renter is not responsible for rental charges. Only fuel and return of vehicle in same condition", was written on the agreement. When I returned the car, the manager informed me that I would be charged, and that what was written on the agreement, in his words, "didn't matter". He charged over $1200 to my American Express card. I called Enterprise's corporate offices and filed a complaint, but I have yet to have my call returned.

Now because of this incident, they have taken my credit card info as my insurance company has $750 deductibles. I am absolutely sure that this is before my rental and that's why she used the exact 2 inches or more word while checking out the car. She says that if needed, they will replace the bumper and charge my $750 deductible or whatever repair cost is. I believe smaller than 2 inches crack is minor wear and tear issue. It's not an accident where they should charge me $750 particularly when there is no accident or anything involved. Please help.

This rental in 2004 was not a personal rental. It was due to my vehicle being repaired through insurance. The insurance company paid for my repairs as I had no problem when I picked up my car at that time. So how is it that they wouldn't have paid for the use of the rental? In addition, how is it that there are two different amounts and yet no one has notified me of anything at anytime since 2004?

I called the office and spoke with the manager. He asked me the expiration date, I told him I knew it was June but not sure of the year but thought it was 2010. He said I had to provide proof because he had two cards, one that expired June 2009 and one that expired June 2011. I told him that check the one he pulled out of the Ford Focus. He said that both were just in a lost and found box and they did not know which car it came from or how long they had it. I asked to speak with the Enterprise’s corporate office. He instructed me to call Reggie, the area manager, at **. I called and got Reggie's voice mail. I left him a message with my number but he has not returned my call to date.

My mother is disabled. She has a hard enough time keeping track of money or a bank account let alone paperwork for this card. She cannot walk more than 5 steps at a time before she has to sit down. I find it completely irresponsible that they would not track what car they pull items from. Because of this, my mother has missed her scheduled doctor’s appointments and will have to pay for a replacement card. I will no longer do business with Enterprise Rent-A-Car. Had they logged the date and car this came out of, I would have my mother's handicapped card back today.

I went to Enterprise Car Sales in Spring Lake Park, Minnesota. ** is my dealer. On August 3, 2009 I went to the dealership to inquire about their cars, payments, etc. I told ** my situation: my car was totaled, I am in a rental, how I am paid, and that I could afford $500.00 down and that $1000.00 would be a stretch. I also told him that most importantly my credit is bad from being relocated here to Minnesota by a job that closed down after 3 months. I was hoping that I would get things back on track after my promotion with my current job to get out of debt. I also informed him about the amount still owing on the Mercury Sable LS. ** picked out a 2008 Dodge Avenger SE. He told me my down payment would be $500.00 at $280.00 month. He proceeded to tell me that I could take the car that day. I explained clearly that today I did not have the money down and I need to settle with the rental company first. I was just inquiring. He told me that the bank has approved me for this car. He asked me to bring documentation and that he would help me take back the rental. I got the VIN and we set an appointment for the next day.

I called the insurance company and gave them the VIN and the agent said that the VIN was for an SXT (the luxury edition). Not 5 minutes later, ** called me and told me that he made a mistake. He meant to quote for an SXT rather than an SE. The bank will only let you have this car with a down payment of $1500.00. I told him that I could not afford that and that he will work it out if I fill out a promissory note and make a schedule payment of paying something every week. I told him I could not do that. He convinced me to fill out all the paperwork and told me that a manager would talk to me on Saturday.

I went back to the dealer on Saturday. The manager told me that he would try to get me in something that I could afford. After waiting for hours he gave me three choices. First, stretch the payment out on the $1500.00 where I can afford it. Second, wait for a black SE to get here sometime next week to get the original price and down payment. Third, I can do away with the down payment if I use my mother as a co-signer. I told him I would go with number 2. He told me to enjoy my weekend and holiday and he will see me on Tuesday. Tuesday came and ** called to ask me if I talked to my mother about co-singing. I said no, I decided on option 2. He asked me what his manager and I talked about on Saturday. He kept calling me at work. He asked me finally how much time I needed to pay this off in full, I told him by the 21st of November I will have the $1500.00. He said okay, he needed to get approval and he would call me back.

He called me back and said they approved and asked me to come down to fill out new paperwork with the GAP insurance added and a new promissory note. Now my payments went from $278.00 to $305.00. (I have both sets of paperwork that both the dealer and I signed). He praised me and I left thinking I am an owner of this car. Other stuff happened with getting the stuff done to the car before the 35,000 miles expired that they end up giving me a gas card for $100.00.

I went to the dealership on 09/21/09 around lunch time and gave them $300.00 as my first payment towards my $1500.00 down payment. They took the payment and then I left with a receipt. Today ** called me to tell me that the bank called him today to say that the bank will not accept the promissory note that I signed and that I needed to have $1500.00 today or I should bring the car back. He went on to say that he would refund me only $100.00 to cover for the gas card, tax title and plates for the car. Can they do this?

Four months later, I noticed a $300 charge on my American Express bill from Enterprise. I contacted Enterprise and Keith ** advised me that American Express denied the $300 certificates. I contacted American Express on September 15th and Kim from American Express called Keith that evening and advised that because I used the AARP discount they would not honor the certificates. That evening, we all agreed to remove the discount and American Express would then reissue the certificates for Enterprise to resubmit.

I called Keith on the 16th and he advised he may not be able to accept the certificates that we all agreed would work the night before. Again, we called American Express and talked to Rebecca and she, too, advised that Enterprise needed to resubmit the certificates. I dropped off the certificates on September 16th and handed them to Keith, who was to contact me the next day. I have called Keith on a number of occasions and he was going to a meeting or had to check his notes or had to leave the office for a short time and had always promised to call me back. Well, needless to say, I never heard back. I have asked for the name and number of Keith's manager and one from the office will give me that information.

I feel that they abuse their costumers, knowing that most are pressed for time and many don't argue, due to language barriers, so they just take it. Thank you and I hope something will be done about this. Consequences: simply the frustration and the helplessness to fight off these added charges. I am very aggravated!

Nothing was said to us, period. I don't care how much small print you have on your contract; your agents should have told us the possibilities of not having our money returned to us in a timely manner, so we could have decided whether or not we could afford that. When returning the car, it was full of gas as agreed. We came through with our part, what about your part? They didn't care how bad the car was or about giving us a total runaround. This is unheard of. I will yell from the highest mountain, complaining about this treatment. Not only should you give us back our money, we should also have another rental free. Due to being treated like this, I'm not stopping here – letter to the paper, or whatever it takes. We need our money; I would like to hear from some body in management soon. We should have already heard from somebody; but no, they don't care at all. We can't even call anybody because they keep sending me back to Ridgecrest office. This isn't right. Please send our money now. Thank you.

You can see the dent from the attached picture. It's really hard to see. I can't even see it the first time when I tried to find out about it. You need to stand at certain position to see it. I only found one, but they said couple. I will keep fighting for this if no one can provide me a satisfying explanation. I don't think this is the way you guys are doing the business.

I called three days later and was told there were other cars available. I drove to the location immediately, only to be told there was one Chevy Cobalt. I wanted something better, so I was informed I could wait for a Nissan being returned but that it needed an oil change. I said fine but that I wanted compensation. I had to argue with the agent for 10 minutes before she finally gave me one free day worth $35.00 (which is not enough compensation, in my opinion). I waited 15 minutes, when suddenly, another Nissan became available. I agreed to take it. The car was not clean; it smelled awful and did not have cruise control! I drove to Tulsa, OK, which is a 2.5-hour drive without cruise control. For a total of $257, I should've been driving a clean, pristine, full-featured car with a full tank of gas.

I had made plans, I needed that car. I was going to purchase a car from Enterprise Car Sales. I will not rent from them again nor buy a car from them. ** needs to take a class in customer services. I did not have transportation to look at the car I was going to purchase. I was going to visit my sister that has cancer. I could understand if I did not have a reservation and was trying to rent a car. I did have one.