Enterprise Rent-A-Car Reviews

I called and left messages for Jason for 3 days straight with no return call. I finally spoke to Shauntae. Shauntae said that she would take care of the $32 charge and put it back on my account. She didn't follow through. I called her back as another $32 fee was added to my account. Shauntae told me that she was unable to credit the account and that I would be receiving a check from corporate. Had Shauntae told me that or called me after she was unable to credit the initial $32, I would not have gone into overdraft the second time. I would have made arrangements by transferring money from another account.

I now have $64 fees which need to be refunded to me due to lack of follow through by your employees. I called a week later. Both Jason and Shauntae were on vacation and I was told that one of them would call me back. As of today, 7/13/12, I haven't received a call or my refund. This whole episode was frustrating, upsetting, and totally preventable. I had a rental car for 29 days with your company and for the employees to sneeze at that or not handle my situation with professionalism is really unfortunate. I was already dealing with trying to get my car repaired and this unnecessary headache added to my stress. I keep my accounts in good standing and am very angry with all of the turmoil that I have had to endure from dealing with this particular Enterprise location.

Her answer still was no and she was not willing to assist in resolving this obvious mistake. I had previously used them for a lot had been picked up by them at my company, but I must say that the customer comes first and innocent until proven guilty is not their policy/motto. They are unwilling to contact corporate to try and rectify the situation. My license was lost in 2006. I explained to them that it was reported and I was issued a new one so possibly fraud but no leeway. What type of damage was to this vehicle and why was it never reported to me until six years later.

We went back and forth. Finally, I suggested she needs to get the manager, as Dave ** came over like a bull and said as he clicked something on the computer in front of her, "We don't have to rent you a car and we won't!" I was very upset at this time. I was a hindrance to them. The only thing I can figure is that I am old, they did not like my looks and persistence. I was only answering them as they were asking. I had to go to the extent with the young girl by telling her I would put my life down that my card is a credit card. I have many others, this is the one I chose. I have decided I do not need you or your business. Maybe you had a better price for my car. He told me to leave. People don't treat dogs like this. Dave ** told me he was the district manager. His card says area.

I will tell you, I will bet my life I will never need your services. Unless you reprimand and offer me the moon, and fix your personnel who has to deal with us, ugly and old people. I guess my money will be spent at Budget. By the way, my salary, not including my dairy queen, was $170,000 last year. Now who is the loser? Just a reminder, my money does spend other places and I don't have to argue and bet my life to spend it. Sorry about your luck. Goodbye. As I see only 3 percent of people writing to the Consumer Affairs get satisfaction, I want you to know that I just spent 20 minutes of my life looking at this website up and writing this. Yes, as I wait for my family to drive a 120 miles radius. Who needs you! Not me.

Dave ** did wish me a great day and holiday as he left me standing there as he dragged himself into the hole at the back. Rude, mean and obnoxious. Why do you have him working for you. I am going to send a copy to Southwest and Enterprise, and whoever else needs to see this. The young girl needs a few people lessons too. Needless to say, I did not get her name. He certainly is a great role model to the people that he manages.

I had to retrieve copies of bills from my phone, cable, and internet companies during which time my rental was rented to another customer with my son’s baseball equipment of over $600 inside the trunk. I had to go physically track down renters to retrieve my equipment. The whole experience was frustrating, stressful, and very disappointing. There’s nothing from Enterprise. Apparently, they do not believe about customer satisfaction.

I asked from the beginning to let my insurance adjuster look at the truck and have it repaired. They refused. Looking at the bill and determining what damage I know I did, it would have been to replace the bumper pad and that is even excessive for the actual damage to the pad; that would be around $200. I feel the Enterprise agent has a friend at the repair shop so they are using the company for personal gain, which is fraud. It is a sad state of this country to have companies to do this type of business and get away with it. Now, they will send this to the collection agency. I have had perfect credit for over 30 years. Fraud, that is what this is. I will not pay.

My husband said the same associate walked out to look at the car without him and 10 seconds later, he stormed back in and said, "Look. Look, there's a dent here." My husband said, "Well, that was pretty fast. Did you know it was there already? I can't see what you are talking about." "Well, I told you to get the insurance," he said, like a complete rude **. My husband told him, "We didn't do that. An acorn must have hit the car. We would have known." The guy then said, "You know what? Whatever, Whatever. It's fine." These people have it all planned out.

Hmm, no wonder we got a "better" car for no extra charge. So sure enough, I started getting harassing letters and a fine to pay $480 odd. Now I'm getting calls from bill collectors but I will not pay! ** them and their disrespect. When we received the "proof of damage," it turned into two spots and wasn't even the car we rented. On our final paperwork, the final signature says the car is in fine condition and nothing of a dent is mentioned. It is their burden of proof to prove this is our fault. Like the other stories, I would never rent from them ever again. I am so angry that they prey on people like this. It is a premeditated act. Get everything in writing even if you feel stupid saying or asking.

Now, they probably want to charge me a few hundred dollars for something that I didn't cause, probably existed before I rented the car and probably has no cost for them to repair. The sad part for me is that I always buy the damage waiver, but this time I listened to the insurance adjuster who said if they offer you any insurance, just decline. My lesson is the damage waiver is what you have to pay to be protected against the Enterprise.

Our CEO was given this agreement to initial off on in a dark garage with the salesperson explaining the original agreement. How did Enterprise become so shady? We have called to complain and explain that we will not give them another dime with how they handle business! The representative said he was very confident that the salesperson explained all of the extra insurance to our CEO. If that were the case, would we be livid now? We've been in business 20 years. This isn't our first rental car - not to mention that during the return of the car, our CEO had a tight schedule to get on a flight back to NY and couldn't argue the bill at the time. We're never going through Enterprise again!

I returned the car that Sunday and left the keys in the drop box as I had done many times before. Then I noticed 2 days later a message on my phone from Enterprise. I called them and was informed they found "front end damage" to the vehicle when they were checking it in. I told him there was no way, I would've noticed if I would have damaged the vehicle. Looking back on it, I did notice a small dent in the hood when I rented the vehicle but did report it back to them. Maybe this is what they were referring to? So, he said they would take due diligence to find out if the dent was there prior to my renting the vehicle. Their "due diligence" is going back on past walk-arounds to see if it was ever written down, which I highly doubt since it was missed when I rented it this time!

In the end, he said, a claim will be filed with my insurance company but they work with a really cheap body shop so it shouldn't cost me too much, yeah right! So, not thinking about it, I hung up and called my husband who asked me to go look at the damage and take pictures. So I called them back to see about making arrangements to do this. I was told the car had already been taken to the shop. So, what they are telling me is: I damaged the car but cannot see the so-called damage? So I am currently waiting for them to call me back since this is their "policy" to take the car to the shop immediately after damage is noticed. You can bet first thing tomorrow I will be on my phone to my insurance company informing them of this. I should not be responsible for damage I did not do, nor was able to physically see! And if this is their policy, it should be changed! It seems like they are forcing people to pay for their optional insurance coverage and penalizing those of us that don't.

When it was time to turn in the car, Mark told me what I owe him out of pocket. Why am I supposed to pay Enterprise anything when the car was already set up for me to pick up? Yes, I signed it because he never mentioned there was a choice to decline anything. I thought it was necessary to choose coverage in order to get the vehicle. Now the insurance does not want to pay because I have full coverage insurance, which I told Enterprise when he asked. The consequences is I have no money to pay Enterprise and feel it should be waived when I have full coverage through Nationwide. I feel Enterprise is misleading and dishonest. Nothing should have been presented to me about coverage when my rental was through the insurance company.

My mom not knowing what specifics to look for was looking mainly for big dents scratches or broken head or tail lights. We drove the car to San Antonio, Texas which I believe is 515 miles going through Childress to Abilene through Fredericksburg. We had great weather the whole vacation, in fact too hot of weather. When my mom returned on her break from work on Monday, they were extremely rude to her and stated there was hail damage; however, we were never in a storm. The little dents that appear to be hail damage were and had been there the whole time.

The people working in this location were ugly and rude to her she was in tears crying. She was in such an upset state she even left her keys there and had to get a ride back to get keys still crying and embarrassed on the unfair treatment. I think they have bad business. They stated they are filing a claim against her. We have contacted our insurance and will fight it.

The cab to the airport had cost $90 and the driver would not take a credit card. I explained that I was running out of cash. I was told to call a cab that would take credit and to Google the phone number of the parking valet to check on the status of the car. The agent said that he could do none of this for me and that the whole situation was my problem, not theirs. I finally got him to call me a cab and I went back up to the parking garage (another $60). I called the roadside assistance again and was put on hold, then cut off.

When I got to the car, I decided to try to start it and this time, it worked so I got home about 1:00AM. The next morning, when I returned the car, an agent tested the fob and discovered that it belonged to another car (a Chevy, not the Nissan I had driven). Enterprise agreed to not charge me for the car, but would not reimburse me for the cab fares. I won't be doing business with them again.

I was screamed at and embarrassed in front of other customers and insults like, "If your credit card had the money, you would get a car." I asked if I can go get a money order and was told no. All of this happened on a Saturday, May 12. So I went back on Monday with the $250 on my credit card and had to wait two and a half hours then someone had to take the car to wash. The experience I got there is horrible, degrading and embarrassing. I hope to never use this company again and will take further action.

Now today, May 14, 2012, I see that I was not only charged the $250 deposit, which I was told would be refunded, but I see I was charged on May 10th $100 and there is a further pending debit for $100. I called the North Tarrytown office today to inquire about the charges and someone picked up the phone and hung it right up. I called right back and no one picked up. I called the main 1800 number and was eventually transferred to Chris at the North Tarrytown office who was very rude to me and continuously interrupted me as I tried to communicate my issues. He now informs me after Martin clearly stated I would not have out of pocket expenses that I will have out of pocket of $3.00 a day and that's the reason why I'm being charged more for the deposit. He also said something about Progressive extending the rental and that's why there was further charges.

Through more discussion with Chris, the total now went from $3.00 out of pocket per day to $9.00 out of pocket per day because of taxes. I explained to him, even using the $9.00 per day for the total 22 days I will have the car, the total comes out to $198 which is still below the initial $250 they took as a deposit. He then told me after all was said and done that he would refund the extra $200 that was recently deducted from my account and my account would just reflect the $250. I feel that this office is not operating honestly and I feel I have not been given information upfront. Further, I calculated the days, my insurance company covers me for 30 days. It has only been 18 days and as of now, I will only have the car a total of 22 days. So I haven't gone over the allotted days and I am very confused as to why I am being charged out of pocket and getting charged all these extra deposits.

Instead of explaining things to me, he made it seem as if I was being ridiculous for getting upset over a total of $450 taken out of my account for something that I'm not even supposed to pay for. My insurance company is paying them. I think for that office to take my credit card number and keep it on file and just randomly charge things to my account without seeking my authorization or at least a courtesy phone call explaining that further security deposits are needed is unconscionable and really calls into question the integrity of this company. I feel this practice is dishonest and is everything but forthcoming, rushing me out of the office and into the parking lot to then 2 weeks later, start charging my card again with no explanation or necessary reason. I have alerted the corporate offices of Enterprise and am awaiting further response/action from them.

When I got there with my wife, I saw a nice white car and thought this was the one. So I signed the papers and paid them. When the guy took me and my wife outside, I was in disbelief at the car they were giving me. It was a dark blue compact that was so dirty and had bird ** all over it that it looked grey. It was even stated on the paperwork that it was grey. The worker pulled what I would call slight of hand, pointing things out on the car that were acceptable. My and my wife's eyes followed his hand around the lower portion of the car and the front and back bumpers. We also were given the car with absolutely no gas in it and did not know if we would make it to a gas station.

I took the car even though I shouldn't have, because I needed it. I put gas and had it washed. Upon bringing it back to a different location, they said that the car had a small 2-inch dent on the crease by the license plate. There was no way that it was done by me, because the car went from driveway to driveway and it was clear and they agreed with me that the damage was not from another car but from a blunt impact from a object. My card was charged $380.00. Their logic was that the worker who showed us the car has been with them for a few years and there was no way he would miss a dent. Well, yes way, he did. (Location: Lyndhurst, New Jersey) Hello, Budget.

When I arrived, I was greeted by a very nice young man who told me he could not rent me a car because I did not have 2 utility bills and a pay stub. Being that I am paperless when it comes to bills because that is the encouraged way to be and I do not pay utilities since they are included in my apartment maintenance, I did not have anything to show them. I showed them a local, valid student ID, among other things proving that I am who I am and live where I live yet they completely couldn't care less. They completely messed up my work commitments by being inconsistent with their information and rules and by not asking the right questions or disclosing the crucial information that I needed to know in order to plan my time and work.

I was forced to call my father so that he could take the long drive here and rent the car and put me on as an additional driver. The inconvenience and the absolute unprofessional nature of the way this company conducted the business with me is atrocious and has completely turned me off with ever dealing with this company again.

After I signed the paper, he gave me my credit card back and a copy of the signed paper. The agent then gave me the keys to the car. We left the Enterprise location, filled the car with gas and drove to Louisiana. For the first two and a half weeks, everything was fine until I got a phone call from an Enterprise agent wanting to know when I would return the car. I told the Enterprise agent that my insurance agent told me that I had the vehicle for 30 days and that I would return the vehicle to an Enterprise rental place near my hometown. Well, two days passed and I got another phone call from an Enterprise agent wanting to know when I was returning the car. I told the agent that I would be returning the car on April 20th. Don't you know, two or three days later, I got another phone call from an Enterprise agent wanting to know when I was going to return the vehicle and also that I would be charged $50.00 for not returning the vehicle to the Houston area.

I told the Enterprise agent that I would indeed return the vehicle on April 20th and that I was not going to pay the $50.00 because that was the agreement we had when I first rented the vehicle in the Houston area. On April 19th, my wife, son and I returned the vehicle to an Enterprise rental location in LaPlace, Louisiana. I gave the LaPlace Enterprise agent the paper and keys to the rental vehicle. The agent told me that he needed to get the mileage and gas amount in the vehicle. When the LaPlace agent returned to his office, he asked me if I remembered how much gas was in the vehicle when I first got it because the Houston Enterprise agent had circled two amounts, quarter of a tank and three-eights of a tank. I told the LaPlace agent that the amount was definitely less than half a tank, but the vehicle now has more than half a tank of gas.

The LaPlace agent also asked me if I knew that there was a scratch on the rear bumper of the vehicle and I told him no, that I knew nothing of it. The LaPlace agent told me to wait because he had to make a phone call to the Houston Enterprise location. The LaPlace agent returned and told me, my wife and my son that it was OK and that we can go, so we left. About two weeks later, I got a phone call from an Enterprise agent informing me that I owed them $70.00 because my insurance daily allotment would not cover the $70.00 and that they would charge that amount towards my credit card. About another two weeks passed and I got a mail notice that I owed Enterprise $419 for the rear bumper scratch repairs.

I honestly cannot say if the scratch was there when I first got the vehicle in Houston because I was not made aware that I needed to or should make a prior inspection of the vehicle before signing the paper. I was never informed of that. This is the first time in my life that I had to rent a vehicle and rest assured that this will be my last time of renting from Enterprise. A hard lesson to learn. Believe me, my family and friends will know my dissatisfied experience with Enterprise rental by email, Twitter and Facebook. Please remove all of my personal information that you have on me from your files.

I rent cars frequently for travel. This time, my insurance company set me up with Enterprise after an accident. I have never experienced anything like this with other rental companies. Enterprise will never get another piece of my business, neither will Alamo or National Car as they are all owned by the same company. Beware of doing business with Enterprise. Their daily rates may be cheap, but it will cost you more in the long run, trust me!

The office this man was at is 0.9 miles from my hotel location. I asked what type of car would be brought out to us and was told we'd get what they have and again explained to me how busy he was. I explained to him that Enterprise touts taking care of the customer and that it's his position to get a car to us asap as advertised when again, he became somewhat combative with his verbal attitude. Now, I know I can be less easy to deal with, since we do government work and have already gotten behind schedule by not being able to secure a rental car from any agency in Riverside, California, but his attitude and argumentative style used with me is less than professional. I normally would not even use this company, but thought I would give them a shot since we needed to be picked up at the hotel for a rental. If I could, I would fire this young man in front of his peers as an example of what not to do and how not to treat a client who could certainly send more business their way had the experience been more positive.

The short of it is, Enterprise obviously should be more selective in their hiring practices and also reiterate to their employees whom they are responsible to and where their paychecks originate from. I will never again use Enterprise Rental Cars and will take a cab in the future using your tax dollars that I was trying to save by enlisting their services if there is no other option available. Go ** yourself, ** in Riverside California.

The main problem began on February 22nd, 2012 when I received the initial notice from Enterprise informing me for the first time that I received a ticket for parking in a handicap space and that they had already paid that ticket. The letter explained that they had paid the fine as a courtesy and that within 14 business days, my credit card on file would be charged for the $500 fine parking fine plus an $18 dollar administration fee. I immediately called the claims department at Enterprise (1-800-935-0112) and explained to them that I never received such violation and that I was disputing the charges. I immediately asked to receive a copy of the citation, as I had never seen it. I was continuously placed on hold, transferred around and after some time, eventually spoke with a women who told me that they would produce the ticket within 14-21 business days.

While that seemed ridiculous, I waited the 21 days and received no contact whatsoever from Enterprise. During that time, Enterprise charged my credit card company the $518.00 fee for the violation, which my credit card company paid and charged me. From here, I waited a couple of days longer hoping something would come, became frustrated and then reached back out to Enterprise on April 10th, 2012. During this call, I explained my dissatisfaction in never receiving the citation and immediately requested to have the ticket sent to me, again. I asked to speak with a number of supervisors, as I was continuously told I was speaking with the wrong department and that nothing could be done for me, until finally I spoke with a women who told me that she was currently looking at the physical ticket itself and that she would send it off to me immediately. Again, nothing was sent and I received no correspondence from Enterprise for over a week.

After waiting a few more days, still nothing was sent and so I followed up again on the 19th of April 2012. This time, I became extremely frustrated and filed a formal complaint with the company and again, stated that I wanted the actual ticket sent to my email address. A few days later, a man reached out to me and explained that he was currently working with Arlington County to track the ticket down and that he would send it to me as soon as they sent it to them. There never was any mention of my formal complaint with the company and here we are almost three weeks later and there still hasn't been any mention. However, within two days of speaking with this man, I received a single page report outlining the ticket, explaining what had allegedly happened and that the fine had been paid by Enterprise. However, no physical ticket was forthcoming.

I was confused by this, but assumed that the ticket was still being searched for and decided to wait. Then today, May 2nd, 2012, I received an email from Enterprise stating that my ticket had been attached to the email. I opened the email only to find that the ticket attached was a red light camera violation from a red light camera in New York City, not a handicap violation from Arlington County, Virginia. It is evident here that no ticket is forthcoming and that I am the subject of some internal fraud. I never parked in any handicap zone nor did I receive any ticket stating that I did so. Enterprise has been unable to produce this fictitious ticket for over two and a half months, and three direct requests to have it sent. I have told my credit card company not to pay the fine as I am challenging it.

When I returned the car, they said that I made some dent on the roof (cheating). The car was in my garage, and there was some dust on the car. They immediately cleaned the roof by hand and said that there was dent there (how did they know that?). They put receipt online and also they were cheating with mileage. They put on the receipt that I made 4,739 km for seven days, and actually I made only around 100 km, because when I topped up the gas, it was only 12 L. I have receipt on the returning day from ESSO. They didn't give me a copy of original paperwork. It was contract # **. Now, they want to charge me $830.98 for repairing for something that happened obviously much earlier with some previous client, and they missed to claim that at that time.

With our own GPS unit and our own cell phones, we began to call every agency we could find through the GPS - each said they could help and passed us off. One agent said he could get another van from outside of CA but it would take 18 hours and we'd have to pay for its transport to CA. We stood on the freeway for three hours until the tow truck driver took pity on us and shuttled us to the closest exit. We hung out at a local diner and called the local agent back for the third time. He was kind enough to drive over to the diner in a nice, big van and offered to drop us off at the tram to the Oakland airport, where he suggested we sit and pray for another van to become available at some future open-ended time.

Mind you, this was the afternoon before Christmas eve and we had three children with us! We asked him why we couldn't rent the van he was sitting in. He said it wasn't available. Every Enterprise agent told us they expected us to get back to wherever we came from on our own power through our own devices! So, we waited until our daughter-in-law got off a 12-hour shift in Sacramento and drove down to get us (7 people) in her Explorer. But, we did have a Christmas miracle. Early on Christmas Eve, we began our calls again, and finally one great guy at the Sacramento airport agency actually took the time to check out his fleet and found he did have a van sitting in his lot that would accommodate us (this was after multiple calls to this same office and getting no help).

However, when we got home after Christmas, the nightmare continued. Even though we weren't responsible for the accident, even though we sent required paperwork numerous times to Enterprise's Damage Claim Unit in March, we were still receiving invoices for $5,700 saying we were responsible for damages. It seemed obvious to us that no one agency within the Enterprise group ever talked to another. Every time we got a call or a letter, it was from a different person in a different agency in a different state. What a bizarre way of doing business. I will never rent from Enterprise again! Never, never, never!

I am looking for an attorney to discuss the issue. I am looking for consumers to file a joint lawsuit. I am looking for activists to sign letters for their house representatives to look at the car rental because it is not just me, but many people out there. We need volunteers to be their voice.

I rented the Charger, drove it directly home without incident, and parked it in our rather large garage, again without incident. I left it there and did not drive it at all until I got the call that the car was ready the following day. I drove the Charger directly back to the shop and turned it in to Enterprise. I know for a fact that there was no damage.

While I was paying for the repair, I noticed the Enterprise manager crouching down on one side of the Charger. After I paid, she asked me how the damage to the right side rocker panel occurred. I assured her there had been no damage or even opportunity for damage. She pointed to several incredibly faint scratches at the very bottom of the right side of the car. Again, I assured her that there had been no damage during my use of the Charger and that the salesperson and I probably just overlooked them (I still wasn't sure I saw anything). She said okay and not to worry.

I got a letter from Enterprise yesterday, which demanded that I inform them of how to contact my insurance agency. There was no indication in the letter of the nature of any damage or the cost to repair. I would love to pursue this injustice and absolutely will not let them blackmail me into paying a large penalty to avoid damage to my credit rating. Should I contact my insurance company to make sure they don't pay Enterprise a dime for this chicanery?

The price of $195/week applied to 10 days and the gas. The total rate for the rental should be $278.60 minus $33 for the gas comes to $245.60. Anything charged over this amount should be credited. Your agents, which are 5 minutes away from my house, moved me to another location so they could drive me home. This made no sense and made me wait even longer.

The associate totaled my bill. It was $20-$30 overcharged. I pointed out to the associate that we all make mistakes and he had just made an error. When I was presented the bill, I wrote on the original copy that I was not responsible for any damage, no hail in Murfreesboro, my wife and I watched continuous coverage on weather and what was happened in our state and area. I paid cash and pulled my credit card that I used for deposit when I rented the truck. The associate became upset and pitched his clipboard on top of a filing cabinet. I stopped at my Shelter agent's office and explained what happened. My Shelter agent said, "It did not hail in Murfreesboro - no damage."

I received a form letter from Enterprise that I was responsible for hail damage. I advised Enterprise my neighbors did not have hail damage and their cars were parked outside next to my driveway area, none reported in Murfreesboro. I can back track the miles I drove the truck. I also have gas receipts for mileage. No way I could have driven to hail area, wherever the hail was and no reason to leave Murfreesboro. My Shelter agent said Enterprise would have to prove it hailed in Murfreesboro. I also would like the records, rentals on the truck. I received an invoice for $1,891.30 for body work by Dent Wizard, St. Louis, MO.

The repair report by Dent Wizard listed damage to L quarter, LF door, RF door, RR door tailgate, hood listed as 2 O/S, pre-existing damage both doors, bed side, RH listed on Dent Wizard repair order. The rental did not have this damage when I returned. What gives? There are many complaints against Enterprise. I am going to take invoice and paperwork to my Shelter agent, the best in the business. I will report outcome but I am not responsible.

I called Enterprise and informed them of what I discovered, and they told me the mileage on the car was not accurate. I told him that whenever a repair is made at a repair shop, the mileage is always recorded on the vehicle at the time of the repair, no excuses can be tolerated. He repeated his claim that the mileage was not accurate and said if I did not pay, he would send it to collections. So even if you prove you're not responsible, you still are. I just received a letter from a collection agency. Isn't there anything that can be done about this kind of business practices?

Upon doing a little research myself, I went to the CityofChicago.org website and put in the license plate and violation number and there it was! The vehicle I had rented running a red light, but the vehicle that was behind me had snow on it. It did not snow the week I had this vehicle and as a matter of fact, this was when we had the nice weather in Chicago. Also, upon looking at the video, the date at the top of the screen said February 13, 2012 and not March 13, 2012. These low-down dirty people were trying to attempt to make me pay for a ticket that I did not get. This was my first experience with renting a car and needless to say, I will never rent from them again. I am going to post on every site and possibly talk to the news people if I have to get my point across. How many other people have fell victim to this and didn't even know it?

The State Farm has arraigned a rental car from Enterprise while my car is sent for repair. The car I rented was for 5 days. All the expenses were arraigned by State Farm only. But to my surprise, Enterprise car rental staff asked my credit card details for their records. I asked him why I should be giving my credit card details to them. The staff told me that "this is just for safekeeping purpose we keep in our records." Later, after I returned the car they have charged the State Farm and as well as to my credit card also. I talked to them on phone and asked them why they have to charge my credit card. In spite of giving me proper answer, they just disconnected my calls. However, I called them several times; they don't talk and just disconnect the call.

I have not seen such an irresponsible staff working for a reputable company like Enterprise Car Rental. They have charged my credit card $158 and as well charged State Farm Insurance of around $160. For me, each dollar I spend is accountable as I recently moved from Canada to US on job purpose. I would like a representative to contact me about this matter. So I can give all the detailed explanation about the lease (like reference number, the staff member names, the leasing details start date end date etc).

The branch I took the rental car was: Enterprise Leasing Company Of Philadelphia, LLC, 146 N Henderson Rd, King of Prussia, PA 19406, Phone number: 610 337 9444

I arrive at Enterprise and Mr. ** waited on me and he came and said the bill would not be good enough. I was told that the employee that gave me bad information was not that sharp and I said okay and commented that the employee was a ** and hope he had insurance before he hurt himself. Mr. ** followed me outside and threatened me and called me a **. I was not going to cause a scene so I left.

I tried to rent from another location recently that I have used for years and Mr. ** had put me on the do-not rent list. The employee at the location I usually rent from said I have a great relationship with their branch and I should file the complaint over this misunderstanding. I do not want to go the legal route but if I have to then I will.

The next morning, I had the hotel take me back to the airport to get a car and that was around 9 am. When I arrived, there was no one at the Enterprise booth and I was told by your competition who was at work that he was not around but had a number that I could call. I called the number and this person answered as a, Enterprise employee. I told him I was at the Enterprise booth and needed a car that I was to pick up the night before and he said no one would be available until 2:30 pm. He was short and didn't give me a chance to explain my issue. I called my travel agent and that's when I found out that the car was next door. I had a full size car booked and he gave me a compact car. When I returned the car, he acted like it was not a issue. I arrived in Amarillo at 11 pm Friday evening and your Enterprise booth was open and taking care of your customers. The question I have is why the Waco Enterprise booth closes and really doesn't give a ** about your customers.

To my surprise, after I just offered to return the vehicle to any location they chose, I was told by the Enterprise agent in Danbury to "just park the vehicle at the dealership". When I was told this information, it didn't seem like a sound idea and I asked the agent if anyone from Enterprise would be meeting me at the dealership when I dropped off the car. The agent then stated, "just leave it there and we will pick it up later in the day." I then got into a minor debate with the agent about doing this but he was insistent that I just leave the car at the dealership and that this was Enterprise’s way of making it "easier" for the customers. With reservations I then agreed to drop the car off as I was instructed as I am not a regular rental car person and at that point assumed this must be a common practice in the rental car industry. I then parked the rental car in a congested Ford dealership parking area like I was instructed and retrieved my personal vehicle.

Fast forward, about 8 or 9 days. I now received an invoice for damage that was allegedly caused to the front passenger door of the rental car. I am immediately outraged by this as I had returned the vehicle with no damage and to a place where Enterprise told me to leave the vehicle. No representative from Enterprise called me when the vehicle was initially retrieved and the alleged damage discovered despite them having all of my contact numbers. I then researched further and was advised by the service manager at the dealership that the rental car I parked at the Ford dealership was not picked up by Enterprise for "at least one full day and possibly as long as three full days," which the service manager stated Enterprise does on a regular basis.

I then immediately made numerous contacts to all levels of Enterprise contesting this claim, including the Danbury branch, the claims department, and the regional director, David Capasso explaining what had happened to me. All persons I contacted still maintain that I am responsible for the damage according to the rental agreement, but my position is that I did not agree to insure the vehicle beyond the time I returned the vehicle, a vehicle I was instructed to leave at a non-Enterprise facility, in a congested/uncontrolled car dealership lot, with an Enterprise agency declining my offer to meet me at the vehicle to confirm there was no damage. I will be contesting this claim as Enterprise has since debited by credit card for $500.00 despite my repeated assertions that I was contesting the claim.

At 12:00pm on 03/27, I picked up a Chevy Aveo. When going over the care, there were scratched and dents all over the car. It was visible that the car had hit something with the front driver side bumper and there was a huge mark. I drove the car back to my office (less than one mile away) where it set until I got off work.

At 4:30 pm, I got into the car and turned on the turn signal and my hand was stuck in pink goo. After looking, I noticed this goo was all over the steering wheel, there was paint on the driver side door, stains on the carpet and dirt under the seat. I called the store and was told I could bring the car back and get a different one. I went to the store where I picked up a newer car.

I drove out of the lot and around the corner and the front bumper of the car fell off. It was rubbing on the front driver tire. I called the store immediately and was put on hold for seven minutes. I then hung up and called back and asked for a manager. When a male did get on the phone, he never offered his name. I stated what has happened and I was bringing the car back (driving in the neighborhood behind the store with my hazards on). When I arrived, this gentleman made it seem as though I was the one who damaged the car. I then had to explain to him that this was the second time I had been there today and left less than four minutes ago.

I was then offered another car. I got to hear that this was such a nice car with leather seats and was told there was ¾ of a tank of gas in the car and it was “on them.” I got into the car and there was less than a ¼ of a tank of gas. I went into the store and was told I could wait until they put gas in the car, but they had nothing else available. I had to go get my child for daycare and stated I would return.

When I arrived back at the store, an older gentleman took the keys and went to fill the car up with gas. While I was sitting in the lobby, the gentleman, who was the manager, was working with another client. He stated to this client “we have a couple of options I want you to be happy.” Why was I not given this “couple of options?” When the car I was to drive came back, I was told you have a full tank of gas which is worth $60-$80 which would have been great, if I planned on driving more than 15 miles in the three days I will have the car!

I am so unhappy with this situation. I was given a car that was a severe safety hazard and in return I got a tank of gas that I will not use. However, the other customers in the store will be happy with their rentals because they got to pick their car. I have rented from Enterprise for many years, both through business and personal. I will no longer give my money to a company that does not take the safety of the cars they provide seriously. I could have had my son in the car and had a horrible accident.

First of all, the car ended up being a 2012 Yukon, which was not handicap accessible but we went ahead and took it because the location was going to be closing in about 15-20 minutes and we figured that Enterprise would not be able to get another car there in time. So we managed to get my mother in the car but every time she had to get out of the car and use the bathroom, it took us 15 minutes to half an hour to get her back in the car. When we returned the car after our trip, came the next two problems. We were only charged $176.88 instead of the $219.88 as original quoted in the beginning which made us very happy that it was cheaper than the quote but when they went and checked the car back in, we were charged for a gallon of gas because the car was just a tick under where it was when we got it. Gas prices in Indiana on the day we returned in Indiana was between $3.69 to $3.80. We got gas at a station that charge $3.69. Do you know what Enterprise charged us for that one gallon of gas that day? $5.05 for a gallon of gas!

So final price was $181.89 for our rental. I was then asked how everything was so I told them that everything was fine except that I had to pay for a gallon of gas and that the car had not been handicap accessible like I had requested. The young lady gave me some lame excuse. Then when we were leaving, she asked me again and again I stated the same problem and she got snotty and said, "Well. you said that you need a 6-8 passenger car and we don't have an handicap accessible SUV's that size." I explained to her that she should have told me that on the phone and then she said, "Then I guess you should have asked for a minivan instead." I asked her about the hundred dollar deposit and she told me that it should be back in our account now or would be there in about 15 minutes. Well, it wasn't and now a week later, it still wasn't.

So I called Enterprise and gave them my complaint and was told that we weren't charged the hundred dollar deposit in the first place which was a lie because I asked on that Saturday when we rented it and we were told that we were charged and when I complained about the other issues, they were swept under the rug. And I heard was, "I'm sorry, ma'am. I'm sorry, ma'am." Whatever happened to the customer is always right? Still dissatisfied, I told him that Enterprise has just lost a customer. His response? You guess it, another "I'm sorry, ma'am." So the consequences are a family who may not be able to eat this week. Thanks, Enterprise. Really a great customer service.

On the day and time the ticket was issued, I was at work in Queens, New York (**). I was nowhere near the ticket location. I work for New York City Department of Education. As my evidence, I obtained a copy of my time card, which shows that I was in my school building (**) at the time the ticket was issued.

I then contacted Enterprise violations department and spoke with 3-4 representatives, who requested for me to fax a copy of the ticket violations and a copy of my time card. I was also told that I should not worry about anything and that the issue will now be rectified. After several attempts of trying to fax the requested documents to the fax number that was provided to me by the representative, the fax was not going through. I then contacted Enterprise again and spoke with two supervisors. The first Supervisor I spoke with informed me that the information that was provided to me by the first three representatives was wrong. She went on to state that, I would have to contact NYC Department of Finance and take the issue up with them. I explained and express my frustration and total disappointment in the new information that was now being provided to me. She also stated, with no compassion and lack of professionalism, that she is sorry.

I am now faced with a fine of $125.00 and $10 or $20.00 late fee for a violation that I did not commit. I am frustrated and disappointed to know that a company I supported by renting from them several times in past three years have left me to fight against a fine that I didn't cause. There was obviously some form of error made. The problem now is to find out where the error was made. Was it made at the Enterprise branch (2487) that I rented the first and a day later, the second vehicle from? Or was it a system's error? I don't know. All I do know is that I am faced with a fine of $125.00 plus late fees of 1 $10/$20.00, as well as a fee from Enterprise in the amount of $18.00, which they immediately took from my account.

This is ridiculous. Enterprise has the worst customer service of any other company I have ever done business with. So I guess now we will have to fight and fight with them to get the funds back and I am sure it will be too late and we will end up overdrawn because of their error. They better hope that only one of those charges (which are both pending right now) goes through because I am one angry customer and I will be their worst nightmare. I can blog!

In the meantime, I phoned my son Seth at Long Beach Airport and told him to take a taxi to the Ocean Blvd Enterprise, which he did at a cost of $40.00. Upon getting to the agency on Ocean Blvd, he was told all the agent had was a full sized van, which was much more costly. My son asked the agent for help in trying to locate an appropriate Enterprise car and was told first that the agent had told me over the phone he had no cars. This was a lie, as he never told me any such thing. Otherwise, I would never have sent my son to an Enterprise auto rental without a car. My son was on a very tight budget and the $40 he spent was what it would cost him to go back to the airport. The agent was rude, didn't make any attempt to help my son find an appropriate car rental and refused to phone around to assist my son.

Over the past seven years, I've only used Enterprise as my niece was in charge of hiring Enterprise reps for southern Alberta. Well, because of this lack of courtesy and concern for my son, I will now take my business elsewhere and I'll recommend many of my coaching friends to do likewise. As far as I'm concerned, just having an agent lie to my son was bad enough, but also to not assist him in his circumstance was just terrible. I hope this was just an infrequent mistake by one of their agents and his cohort at the above office. I have had only great service from the offices in Kelowna, British Columbia.

I got a letter on 2/16/12 that was post marked 2/13/12 and dated 2/9/12 from the Damage Recovery Unit. If I need to contact them, the number is 1-866-300-4407. The letter stated, "Upon additional investigation, our office has closed claim for damage/loss to our vehicle." Jason called me two weeks later after I already filed a BBB complaint. He was so rude. He questioned what happened and stated that’s not what Sean stated. He went on to say I should be ok now because I don’t have to pay. I never got a sorry. I got a reply from the BBB. Enterprise stated I wanted to have Sean fired and situation is resolved. I was so upset that a company would lie on me and not even say sorry. I am done with Enterprise.

Regardless, it was not done on my watch. I immediately refuted the claim and refused all additional charges. Right now, I am awaiting the results of my dispute. Interestingly enough, a co-worker rented through Enterprise and got the exact same thing. He allowed them to charge his credit card $500 for the damage he did not commit. What is going on here? I picked up an Enterprise car this round and made them mark down the obvious issue on the bumper like I always do. They try to say no, as always, but I don't relent. I got into the car and saw two damage forms. One from earlier in the month saying there was damage on the car in the spot I pointed out and one from that day saying the car had no damage. This is starting to smell funny. They should legitimately get compensation for damage done to their cars, but either their process is needs some work or they are running a scam. I am out of town 75% of the time. If Enterprise can't handle this process better, I can and will take my greenbacks elsewhere.

Upon return, there were disputable charges. Granted that the manager took off a charge, what I was told and signed in agreement to not only was not discussed between myself and JP, but his word was null and void. I strongly feel that if the worker is at fault--and myself, along with two others, heard this man say that the printed charges were all we were responsible for, then that is all that should have been paid. We were lied to!

Also, I have spoken with the adjuster for Liberty Mutual. He said that they need to refund my money in full. Also, this adjuster said that he called 1/31/12. To inform Enterprise to bill them. That is my complaint. That without any notice, phone call, update, or prior authorization. Enterprise withdrew from my debit visa card. Not one lump sum. Example: $100 1/30/12, a week later, $40. Few days pass, $93. So on and so on, and refuse to credit my card. Which is my only means of money. Who do I turn to for help?

Also, read the "fine print". It states that a company may withdraw from the credit or debit card the amount in full, on page one. Which clearly states, $100.00 only. Yet the company refuses to make this correction to my account.

With all of this going on and even after reporting the fraudulent charge to the police, Enterprise still has ignored me. As a CPA candidate, this kind of serious lack of business sense practice can lead a business to great losses, even death of the business, eventually.

He didn't even give me a chance to ask. He said, “Here, I'm doing this favor to you so take this car, because I'm doing this favor too you.” How rude of him to say that. I don't need his favor. Who is he to say that to me? My husband said to send in a complaint about this agent. I rent from Enterprise Aiea before. I never had anyone say that to me. I will never rent from Enterprise again. Please give a respond to this letter.

I was so embarrassed there were other people there watching this whole transaction. Then he wanted to talk to my cable company to make sure I paid my bill. The cable company told them that I was a long standing customer and shouldn't have a problem but it didn't matter. I felt so humiliated, especially since I have used them several times before. What kind of company won't rent you a car unless you pay your cable bill first? This was a very unpleasant experience. They treated me awful and I don't think they should get away with it.

He was told that there were three scratches on the roof and one on the left back panel. We never saw an estimate. After calling GEICO and Enterprise, it dawned on me that GEICO has a contract with Enterprise. That's why no one (GEICO) was there for my son. When I finally got the information it was, I think, the reason I could not get any help. My son's car is not completely repaired. The tie rod and the inside visor is still broken. I showed the papers to a repair shop; they only do body work. He said that to repair the scratches and the panel should not have cost that much. Please help. I have the paper work that was finally sent to me. I would like you to look over.

I asked the gentleman to please leave me a message on my voice mail, because his call was not an emergency. He then stated to me, "This may not be that important to you, but it is important to us. You need to take care of your balance!" First off, I owe thirty dollars at this point. Not only am I insulted, but was spoken to very harshly. Please fix this situation before I go back to that location to make my next payment.

I spoke to the manager, he did not apologize for his employee's rudeness nor did he try to honor my request of leaving a message. The only reason my car is at this location is because my car is there. I will not ever use you again and don't appreciate being treated as a criminal!

After driving the car home, about 15 miles, and waking up to go to class about 5 miles, at first break my friend asked me if I rented the car at Rent A Wreck. he pointed out to me undercarriage damage that was not noticed during that fast paced walk-through with rental agent (now I'm understanding why he went through it so fast), so as soon as class was over, I immediately called them, and he told me not to worry, that it was noted on the report, and to bring it on the next business day, which I did, and the manager at Enterprise said there was no need to do that, even though they told me on Saturday to do this (in which I had to take off work).

She said she would handle this when I brought car in for return. Was I surprised! Since I returned it, I have been charged almost $1,000.00 for a strip of undercarriage piece that was already preexisting damage. I was told by the regional manager that she went over the previous rentals, with no damage sighted on other records (maybe that is why they rushed me through the process, because someone messed up on the previous rental, and needed the next customer to put it off on). All she could recommend to me was to take out her damage waiver, or their insurance. I' m sure it's another way to take your money, so now, I'm at dispute and resolution with Enterprise. It is the end of my business relationship with them! I'm very upset Enterprise, and I want you to do the right thing.

There is nothing but guilt and wrongness when it comes to this company, and those words are way too extremely kind. I do not know if this form or complaint will do any good, or where it goes, or what it is about, but I am sending it anyway, for the damage that they have caused, is actually punishable by law in the criminal sense, let alone civilly. They actually believe that they have the right to do what they have done, and actually believe that they are right in doing so. In actuality, it is hysterical, because that is how unimportant they are, and how they are the laughing stock of the earth, along with many other companies/corporations who do the same thing to me, and everyone like me, or those who actually believe that they are better than me. That is the funniest thing of it all. Although I find it all to be more than hysterical, it is actually extremely sad that, that is the what these companies believe that they can and do.

They can be sued, worse, for their offense, and no one seems to believe that they have done anything wrong. The companies can just say that people owe them, and then write and say slanderous things about anyone, and the only reason why they get away with it, is because any reporting agency lets them get away with it. So does anyone else, for that matter. The details of what they have written and said, is not even presented to the people that they write it about. They hide the "screens", and say and do what they want, and they have absolutely no proof, for it is impossible for them to have any, because it is all falsehoods. Even when I told them it is not true, and request copies or information as to where they got the information that they "reported", and they refused to be of any assistance, which is the same way they are, when they actually renting their cars. They think that they are above me. They don't even know me, and they have worse than crossed the line. If your agency doesn't do anything about what I have written, then you are just as bad. I don't want them to just remove the information, I want them in jail for what they did and do.

No wonder our economy is the way that it is. It's just an economy. They not only have no business being in business, as I have already stated, they belong in jail for what they did and do. And on top it all, they now owe me at least a quarter of a million dollars, and that is being kind. In addition, it seems to me that someone else is collecting on the debts that is owed to me, which is allowing these companies to treat me and others the way that they do. The reason for consumer agencies, is to protect the consumer, which is not happening at all. There is no protection or rights for the consumers, and these companies are all getting away with it all of it, and no one is doing anything about any of it.

The details of this complaint is too long, and if there is a response to any of this, then I will be more than happy to provide explicit details of everything. If there is anyone, or any agency, or anything, who I feel has the authority to do something about what I have tried to explain, or the ability to do something to make any of it right, then I would be again, more than happy to provide every last explicit detail. Everyone jumps the gun, makes their own conclusion and decisions, without knowing any of the facts, without knowing anything, and in finance terms, is it all worse than speculation, and extremely risky, and they will all, if not already, lose, and everyone will suffer as a result.

In the mean time, the problems that they have caused me, and the time and aggravation, to say the least, is worse than inexcusable.It is criminal. The persons responsible, need to be held accountable for their actions against me, and anyone else they did and do this to. It is murder, attempted murder, and assault, and these are the things that I am writing about, and I have tried to contact the police, but they are too busy saying, "if they don't want you there", then they have the right to tell you to leave". Without question, reason, or the right to do so. And when I am in my own home or space, they still say, "well". So there is someone, or some company, or something that is causing this, and I have some very good ideas and proof that I know exactly where it is coming from, but there is no one who helps, or no one who wants to know the truth, because they are too busy kissing up, to try to get to these places, instead of wanting to know the truth. Even if all of this makes no sense, it doesn't matter.

There is a consumer, writing worse than a complaint against this company, and many other bigger companies, and no one is doing anything about it, except letting them all get away with it. And when i said murder, attempted murder, assault, abuse, aggravated harassment, invasion of privacy, breaking and entering, stealing, robbery, I am not even exaggerating. The responses that I get are, "it's a civil matter"', "we can have a police officer come to your home", "we cannot take a report over the phone", "what is your name, number and address", and nothing about going after the parties responsible, nothing about what they can do to investigate, nothing. Until it will all be way too late. Nothing but guilt to the companies responsible, and the people as well. I also believe that the consumer agencies are just as responsible, and in on it as well. I have treated everything in my life as if it's no big deal, because of what these people and companies have done. They worse than belong in jail for what they did and continue to do.

Accident, appraisal and/or administration fees are considered associated operating costs of maintaining fleet vehicles and are not owed by The Hartford. This fee is not included in our payment.

Loss of use is not considered by The Hartford for rental companies because a period that a vehicle is not rented is already computed into the rental costs. This is not a provable figure and is not included in our payment

The Hartford does not recognize the existence or presence of a diminished value in relation to this claim. Any such loss, if incurred at all, must be actual, measurable and provable. Speculation, opinion and/or theory are not recognized as proof. If a diminution of value is actually incurred on a commercial-fleet vehicle, it is likely to be incurred upon the vehicle's registration and placement into commercial-fleet service and would not therefore be attributable to this loss. If vehicle is rental, vehicle in question is to be sold wholesale and therefore not subject to DIV.

Flex additive requires documentation from the paint manufacturer indicating that is has not already been contained in the formula. No such document exists in the demand. Therefore, this charge is not included in our payment.

So I emailed Enterprise. After going through some people, I got to a district manager named David **, and I left him a couple of messages. He called back and said he would look into that. Then he never called back. I went into the store and found Nikki. I asked her "What's going on?" She said, "Oh, nothing is in my hand. You have to talk to the district manager." I asked her for the receipt. She gave me a receipt with all different prices and said I returned it on 01/24/12. On her own receipt that she gave me when I returned the car, it says 01/23/12.

I'm really confused and angry with their service. Can someone help me what should I do?

I went back outside and noticed a small crease-like 1.5" dent in the lower part of the right rear bumper that the agent was pointing out. I disputed the damage as I was the only driver of the car which had only been at home and backed into my parking space at work where no one could have struck the back bumper. Staff became argumentative and rude insisting I had caused the damage "probably in another parking lot like the grocery store or somewhere else. I explained again that the car had not been anywhere but home and work. Staff insisted that I am responsible and state we need the amount of your car insurance deductible now.

I called both my insurance agent and lawyer who informed me 1.) this is a common scam by rental companies to get damage fixed on their cars. 2.) that I was indeed responsible for the damage as long as it was not noted on the issuance inspection or other documents of Enterprise. I gave the agent my deductible ($500, insisted that she notate I disputed the damage, obtained as much information about the damage claim process as possible and left). I received a letter a month later from Enterprise Damage Recovery Unit notifying me that I needed to contact them or give them my insurance information (fat chance. I called within 24 hours of receipt of the letter and was told that I was responsible for the damage of $559.80, that I had already paid $500, so the balance was $59.80.

I told the DRU agent I planed to pay this myself and requested all claim information and supporting documents. These arrived by email the next day. Upon review of these, I found I was being charged $313.49 more instead of what I was told by phone. Extra charges included a $100 "administrative fee", $97.71 for "loss of use" and $55.98 for "diminishment of value." If this claim had been large enough to be handled by my insurance company, they would certainly not authorize payment for any "administrative fee." I have called back to the DRU to dispute this but was too late in the day with my call as it was closed. I will call back tomorrow.

However, in closing, I have researched online and found many other cases like mine where it appears damage which was probably already on a car was palmed off on someone else. I now, in retrospect, find it extremely suspicious that the car was backed into a space up against curbing where this area could not be seen during first inspection. I also noted and took pictures of a old electrical outlet box on the ground just above that curbing which had been knocked off its foundation, most likely by a car being backed over it. I could not prove any of that and did not lie on the ground to inspect the car prior to taking the keys, so I am responsible for the damage. I warn all of you though to inspect every square millimeter of any vehicle you rent from this disreputable company and make absolutely sure it is documented prior to driving away.

On 2/3 (5 days after the return of my rental), I got a call from an Enterprise Rent-A-Car representative stating the car went through the car wash and had damage to the front right fender and door. Per Enterprise since I was the last to have rented the car, I was responsible. I told the representative that I did a full walk of the truck with the Enterprise representative responsible to check in the truck and there was no visible damage to any part of the car. The front right fender and door are very visible areas, areas difficult to miss damage during a visual inspection. I told the representative that I returned the truck, and there were no reports of damage by me or the Enterprise representative who checked in the truck. I was given an invoice for the truck with no indication of damage and it was paid in full. Once, I have signed over responsibility of the truck and paid in full, it is Enterprises’ responsibility. She responded, "Mr. **, you are 100% correct." She stated she would note the damage report as follows: "Right front door and fender, spoke with customer and he states he was unaware of how damage occurred; said that he and ERAC employee did a walk around and no damage was mentioned." This came directly from the report. She made it seem like the report would be closed after that.

On 2/10, I received a letter from Enterprise Damage Recovery Unit stating there was damage to my rental and how did I wish to pay for this claim. After further review of my claim, I noticed the following: The first record of this claim was sent to SLC Enterprise Rent-A-Car 2/3/12 at 21:24. I was then notified on 2/3 of the issue as noted above. The damage report was filed 2/4 at 4:26. In the damage report the date and time of the loss was noted as 1/27/12. This would have been a Friday during my rental time, which I did not report any damage or issue. The first opportunity Enterprise could have noticed any damage was 1/29 at 11:00AM when the truck was returned. Again, as stated above there was no damage when it was returned and paid for in full with no damage. Point being and confirmed with the Enterprise Rent-A-Car representative (on 2/10) that she pick a date (any date she felt best) during my rental time to report as the damage/loss date. This seems a little bogus considering the date she received the email stating the damage was noted was on 2/3/12 at 21:24. This should be the damage/loss date if there is in fact damage, which is clearly outside of my rental date. I have requested pictures. To date I have not received any.

In closing, Enterprise should be held to the same standards as the renter. When the renter picks up a car/truck, it is their responsibility to review it before they leave and confirm there is no damage or they assume it. Same should hold true with the rent company. When a car/truck is returned, that is their opportunity to confirm it is in acceptable condition and bill/charge accordingly. Once the car/truck is paid, for the transaction is over and the responsibility is back with the company. Who is to say in the 5-day period from when I returned the truck that someone from Enterprise or someone else did not do the damage? Heck, for all I know the person that drove it through the car wash did the damage. Nonetheless, I did not do the damage and will not be held accountable for it. This is the first time I have rented from Enterprise and depending on how they handle this, it may be the last. I have always rented with Avis and strongly recommend them!

She also told her that when we came in she would be there and write up a new agreement and we also had to give them another $180.00! We went there and gave them $180.00 more after they already took $761.54 from my debit account! So that’s $941.54! Now I keep the car until 02/09/2012! That’s 16 days! So 2 weeks and two days! When I went in they rang up the bill! They told me I owe another $214.34! I was floored! I asked why and they told me with the insurance that’s what it comes to! The first week was $274.99 and second week $259.99 plus two days at $49.99! With that I said well that doesn't seem right then! I was told you got the extra insurance for 16 days. I said my wife talked to Theresa and agreed with her that it would be dropped after the first week so the other week and 2 days there should be no extra insurance charge! The assistant manager proceeded to say no that’s not right! You should have come in and made another agreement! I told him when I came in with the $180 why didn’t they have another contract ready! He said it was my job to take care of that!

Also, Theresa the manager was supposed to be there and she was not there when I brought them the $180! Well, the problem is they made me pay for the extra insurance and all these other fees that Theresa and my wife agreed that would be taken off completely after I came in with the $180! Not only that but Don the apparent assistant manager made it out to me I had to have the extra insurance because I didn’t carry my own! Well, that’s not so and that’s why Theresa and my wife agreed to take it off!

They are rip-off artist and they committed a crime I believe and they do some shady business! I am not letting this go! They had me pay all together $1155.88 for just 2 weeks and 2 days! More than half is charges and fees I didn't even need but was told and made to believe if I didn’t have them I couldn’t rent the car! Then when I came wise to that fact it was suppose to all be dropped and it wasn't! Don and Theresa are terrible people in my book and liars and deceivers! My family live on my Social Security and my wife’s part time job with two younger children! We are fair people but this is outrageous and I will not just let this go!

I asked what she was doing and she said that I damaged the car. I said **, to which she said, "Have a nice day." Her sarcasm made me very angry since I could not have done the damage. When Enterprise was done with their review, I was assessed over $500 for a scratch in the clear coat finish. Their appraiser noted the impact point as the "right front fender", so I am very suspicious of their claim that I caused scratch and so is my agent from State Farm. Since it appears to be within my deductible, State Farm has no responsibility.

It's kind of convenient for Enterprise since they make no claim which would include my insurance company. I never had a problem with Avis, Budget or a no name cheap rental firm in the Philly area. Never rent from Enterprise without a witness to verify the vehicle status and take pictures of the entire rental car before you leave the lot!

One day later, I received a phone message from Sean at Enterprise (interesting, it wasn't Dan making that call), saying they wondered if my loaner car was working out okay for me, if not, I could come back in so they could give me a larger vehicle, since they had them in stock that day. All I had to do was call back, to let them know if I was interested in their offer. Since I was not even considering switching cars at that point, I saved the message on my phone, and pretty much forgot about it. The Enterprise car was turned back into them 10 days later, via their approved drop-off procedure. A day or 2 later, I get another message from Sean at Enterprise. He hoped, that I enjoyed my rental car, and just to let me know, my portion of the total bill came to only $245. Say what? The message went on to say that the charge would be run through the credit card I left on file there later that day, if he didn't hear back from me first. Naturally, when I called him back within the hour, he was 'busy', so another rental agent informed me that I had managed to ring up over $200 worth of optional insurance charges. When I told him that no way in ** did I ever agree to any optional insurance, he said he'd have Sean call me back 'real soon'.

Three days, and about 3 phone calls placed to Enterprise later, I finally talked to Sean. He basically told me "oh well, you initialed the contract insurance boxes, so you must have wanted the coverage". Right now, I am still trying to get a breakdown of the total charges, which have already hit my credit card. The numbers are just not matching up. It also annoys me that apparently, I'm being charged for an 11 day rental. Enterprise came and picked me up at 11AM on January 16th to go get my car. The car was returned via early drop-off before 7AM on January 26th. Calling that 11 days is like calling Enterprise honest and ethical.

What I came to learn just two days ago is that that voice mail I had hit 'save' on, eventually did go on to mention something about a 'friendly reminder' about my 20 some dollar per day insurance coverage (this amount does not appear anywhere on my copy of the contract). I never even heard that part, since they started that message off by acting all nice and interested in my satisfaction with their rental car. If you listen to it long enough, at least 30 seconds into the call, they tell you about some charge they managed to get you to sign up for! The reason for this apparently, is that even if you cancel that (usually ridiculously unneeded) coverage a day, after you got the car, lo and behold, the Enterprise dude who signed you up for it earns a bonus for getting people to agree to (knowingly or not, doesn't seem to matter to them) their optional insurance. My, what an excellent incentive for them to mark the wrong 'sign or initial here' boxes! Then "oops", I'm guessing they apologize profusely, if you do catch their 'errors'?

If you're going to rent a car through Enterprise, just be careful, and do not trust them, otherwise, there's a good chance your complaint story may appear here soon after my own.

At this point I was livid and asked to speak to the Manager. I spoke to Lee who took my complaint and my reservation. He said that someone would call me when they arrived at my location at 10 am.

My entire family and I have always rented from Enterprise for years. I had even convinced a friend the same morning to rent a car online with them. I have even continued to do so when they came up with the $150 deposit that I wasn't pleased with. Nonetheless Pat's actions were very unprofessional and doesn't leave a good example for his downline at all.

I do not want to ever work with him and would like him to contact me and explain why this happened. Thank you.

The drive up was fine from Tucson and we spent the rest of the day doing a pink jeep tour. The next morning, we all got in to the Chrysler and drove up to the Sedona airport to view the valley and the surrounding country side. When we were returning back to our time share on the city street with a 35 mph speed limit, I heard a loud bang from the back of the van. I asked the kids if we had run over anything or could they see anything behind us. They said no. When we arrived at our time share I looked under the van to check if there was anything I could see. I couldn't see anything and the van looked fine.

We drove the van for another three days until I returned it to Enterprise near the Tucson Airport. We pointed out that the right rear tire had a strange tire wear on it. The girl at Enterprise said it would be all right they would change the tire. We paid our bill and left. Four days later I received a call from Enterprise which said that the right rear axle was broken and I would have to pay for it. We have refused to pay them because we hadn't driven the van in a dangerous manner or off road. The bill for the repair has gone from $500 dollars to $900 dollars. I feel that Enterprise rented us an unsafe vehicle and have said so. So far, they still say I owe them for the repair. I will never rent from Enterprise again.

The last week of November I asked a clerk John and he told me $79 if paid by 12/11/2011. I had my 3 year old grandson who was not wanting to be in the store and wanting to go home, so my mind was on getting him out of the store before he threw a big fit. I didn't think to ask what John meant by giving me the date. With $79 left owing that meant about 2 more payments 3 at the most. The next payment I missed because my mother was rushed to the hospital in critical condition and I was helping with her and forgot all about my payment. I went in the following week expecting to pay off my account; this was on the 12th of December a Monday since the store is closed on Sundays, which was the 11th of December. I asked what my payment was going to be since they charge a $5 late fee; Sabrina told me $300 something. I was shocked and asked again. She told me the same amount! I was so mad my blood pressure must have been boiling but I tried to remain calm. She told me since I did not pay the combo off by the 90 days, my payment goes up.

I have no idea what she is talking about and was never told about a 90 days same as cash, except when I first signed the contract and thought it only applied to that time. I have had the combo picked up about 3 times due to getting behind in my payment and got them back twice; it was never explained that the 90 days same as cash started at the time I got the combo back. I started trying to contact the store after about a week and a half after the last time the combo was picked up. No one would return my call. I called two different stores and had the clerks there call the store where I was buying the combo. I have yet to get a call back from the store. I contacted one of the clerks that use to work at the store last Wednesday and he said he would find out why the manager was not contacting me and went on to tell me I could transfer my account to his store and he had spoken to the manager and they no longer had my washer dryer, which I only owed about 200 something at this time. I was continuing to make payments even though she said I owed the $300 something on the combo.

This John told me the manager was not in the store and he had called her on his cell phone when I told him I was going to call the store. I was very upset that they had sold my combo while I was trying to get them to deliver it back. Sabrina knew I was not going to just give up on these items since I had paid over $2,000.00 for this combo. Why would anyone in their right mind just walk away after paying that much. I was also told the price was $600.00 for the dryer and $800.00 for the washer. I have paid way over that amount. I did contact the store where I rented these items a few minutes after I had talked with John and spoke with Eric and asked if Sabrina was in the store when I heard her voice in the background and he said she was there. I have no idea why John lied to me about saying Sabrina was not there and he had called her cell phone to get in touch with her. Eric told me he would find me a washer and dryer and have it delivered to me. I have not heard back from him yet and I spoke to him on Thursday or Friday.

When I picked up the Chrysler 200 at the Merrivale location in Ottawa, it was dirty inside. It looked like it was wiped with a dirty cloth all over. I was really shocked to see they forgot to close the hood completely, which I luckily noticed before entering onto the Queensway 417; otherwise, this could have caused the hood to fly up obstructing my view, a simple mistake that could have caused many issues including personal injury, property damage or death. A checklist in place would help ensure this has been checked and secured. I am dissatisfied with the whole rental experience and will forward this to my insurance company to help them understand my displeasure. The last thing I wanted to do is clear snow away with my hands or walk 10 minutes to a store to buy a simple snow brush for a paying patron, who was renting for over a 2-week period, which I will not rent from this company again.

The second time I called them to pick me up and while I’m on the phone they tell me, "I’m sorry, we don’t have a vehicle for you at this time. We can give you a call when one shows up." Now this time I said ** it. I will ask someone else to drop me off and see if they would really call me when one shows up. Sure enough when I walked in they had some people getting cars that were available and these people didn’t have a reservation but I had a reservation to get a car and they told me they didn’t have one available. Is it because they couldn’t come and pick me up? That’s what it feels like.

So what’s the point of making a reservation for a car if you still have to wait for them? It’s not like I get them before closing; I get them a little after they open. Now I’m in the same situation when I called for them to pick me up and now they tell me they can’t give me a car for another three hours because they don’t have cars but for a little more I can get an SUV. Hmm… This sound like if they want to get you for more money just by saying they don’t have any cars. So needless to say, after today I am done renting cars from Enterprise.

On the way back on 10/09/2011, according to the second notice I received next day, I was driving IL tollway 39 at 4:14 PM, and passed a toll with out paying. I was filling my car with gas on US 34 West Ogdan area at 3:30 PM, and after that, jumped to 294 South. I had a passenger with me in a car, who can give a statement to the fact where we were at 4:14 PM, and which tollway we were driving on 10/09/2011. Both charges are scams, and should be removed by Enterprise from my credit card account. My legal representative contacted the Illinois Tollway Administration Office, and they could not find any violations related to the license plate of the vehicle, or daytime and tollway location. I will never rent from Enterprise again in the future, and will never advice other people to do business with this company.

So at 3:00 am I authored a letter to Donald ** the Vice Chairman of Enterprise Holdings. This is the company that owns Enterprise Rent A Car. I assume that when he did his research and saw that we are a class action litigation firm at Western Capital that he contacted his risk management team (his name was Keith **) whom called me at exactly 8:59 am PST inquiring into our problem. Within 8 hours the company determined that the error was bona fide and that all of the funds would be returned. The following is the text of the letter:

“To be filed with the office of corporate counsel for enterprise and the office of Donald ** as well as the Federal Bureau of Investigation, Credit Card Fraud Unit, Las Vegas Metro police.”

He also said that since there was a rental on September 18, 2011, that they were given access to the card. We explained that the car broke down and I am now turning this over to legal. We will contact the FBI and file a formal report of theft when the charges post.

Although this should not have happened, we recognize the efforts of the Enterprise organization to remedy this problem in a prompt manner. We now consider this matter closed and will post this for our readers and viewers at **.

After contacting Enterprise insurance company, RIS (Rental Insurance Services, Inc.), I was told that they were denying my claim. Now, any reasonable person would know that they are responsible when the truck was identified, with left over logos on the side from another business that rented the truck, and the name of the person who rented that truck on that day. The big business gets away again. Shame on Katie **, the claims rep, and Enterprise for condoning such criminal activity.

We got a letter in the mail from Tina **, recovery specialist, that we owe $194.00 for the damages, and failure to respond to pay this amount would also result in additional collection activity. I wonder, do they sleep well at night knowing the company is getting rich on our hard earned money? Our bank even charged us an additional $15.00, because the check was dishonored. They had already refused to give us our deposit back in December, so why give it back and dishonor the check? Was this meant to be funny? Never will we rent from Enterprise again. I had to pay $294.00 for one tire rim.

Everything was fine. Then I get a call a few days later saying that we dented the roof. I said that no we did not, the car barely ever left my driveway! They returned our $50 deposit and now over a month later, I get a letter saying they are investigating the damage. They have not tried to charge us yet. Will they just charge my card? Or send a bill? Can we dispute this? The roof on Enterprise Rental cars seems to be a popular place to get damaged. This has scam written all over it. I have a lawyer for the accident. Do we need one to fight this? I am going to call the Enterprise office we rented from tomorrow and ask to speak with the guy who did the walk around.

More than a week after (Dec10-20) the long fiasco that strung me along to believe a car that I was interested in purchasing was being delivered (twice), only to be told a week later that it had been sold to someone else. I had filled out a loan request November 21. But it was never sent to my credit union. I faxed over the loan request I filled out November 21 to my credit union on December 14. No one at Enterprise cars sales contacted my credit union, although I was told they were processing the paperwork and were ready to deliver the car (twice).

I spoke with the sales agent Frank **, area manager Sacha ** and regional manager Ron **. They told me they were “sorry” and offered me a $50 gas card for my inconvenience. I will be filing complaints with every government agency that deals with auto sales. If you have any information that will help my situation, I would appreciate it.

Upon my entrance, the agent advised one just arrived and apologized that the vehicle was dirty as she did not have time to clean but she thought is was "not that bad". I went out with another agent and it was a Jeep. The vehicle was iced, not warmed up, very dirty, sand and salt all over, we did a walk around but it was hard to see. The agent did write a spot in the windshield, but I was so upset, did not realize that he circled spall and not cracked. Agent left and I was sitting for 15 minutes waiting for this vehicle to warm up.

I rushed back to my work as not to be late for my meeting. I called the local Enterprise manager and advised him of the coffee spilled in the console which was now all over my sweater, the smell of smoke was unbearable and empty cigarette pack on the floor! He advised he would swap this vehicle out for me, never heard from him again. Four days later I returned the Jeep and was told by an agent that there is a crack in the windshield that was not reported on the inspection sheet so I am responsible to replace the windshield. I don't know if the original agent who did the walk around just did not circle cracked on the sheet because he did not see it since the vehicle was completely iced or if he made the mistake of circling spall instead of cracked?

When I refused to sign the papers assuming damage responsibility, the agent totally insulted me stating this was my fault I did not return the vehicle the same day when noticed the crack and that if I refused to pay they would be putting me to a Collections Agency (very rudely!) in front of other customers and agents. I have not paid and I am extremely upset with Enterprise.

Nope. Past forward 20 days. My car is still not fixed so I'm still in the rental. Today, I received a message at 11:30 am, a half hour before they closed, due to Saturday hours, indicating they had billed me for the "coverage" for my car at $16.99 a day. They'd done so without my permission. I hadn't gotten a call from them since the initial rental, though they claimed they'd done so. Now I'm out $300 and go figure, can't talk to anyone because they're closed on Sundays. I'm livid. I will never, ever rent from Enterprise again. It's exactly that, a business enterprise, there to make up for their cheap daily rental fees by gouging the customer in other ways. Allstate should not do business with them either. In fact, should Allstate refuse to go to bat for me, I will drop them as well.

When I returned the car, Enterprise asked me to pay the damage. I described the initial crack when I picked up the car. The Enterprise store manager, having a very bad attitude, said that she could not find the crack in the rental agreement and asked me why I did not mark the crack in the rental agreement. I said that the crack was near the bottom of the windshield and difficult to see.

Upon inquiring about rental fees, the branch reps were the absolute coolest, nicest and empathetic people I’ve met all month. I would have without a doubt rented from them again based on their attitudes at that time. I reserved the vehicle over the phone before I came in. I spoke with a branch manager and told him I needed the vehicle for one day. The branch manager not only upgraded me to a larger sedan at the same discounted price but he told me since I was a Progressive customer then I had until 6 pm to return the vehicle and I would only be charged a day as opposed to the normal 12 pm drop off time.

I needed the car for one additional day, so I called Monday afternoon and asked another manager for an extension on the rental. She did so in seconds. I asked her if the same 6 pm drop off perk still applies; yes, she confirmed, verbatim, what the other two gentlemen said.

12:45 pm Tuesday, we returned the vehicle to another location the next county over and are presented with a bill almost $100 higher than expected. First they charged us $48 for the gas option and we’re told it was a flat rate assuming we returned the car on empty. I told him it wasn’t even on half a tank and said I would send my wife across the street to put $20 in and fill it up; he basically said it is a non-refundable option and I’d waste even more money by sending her.

I then noticed they charged me for 3 days. I told them I had it for 2. I picked it up Sunday and they told me I had until 6 pm Monday to bring it back before I’d be charged an additional day. He said, "Because I had the Progressive perk they bill by calendar days instead of hours." I asked him how is that a perk? I had it Sunday to Monday and Monday to Tuesday. I am bringing it back literally less than 48 hours later. How is it a perk if you are just going to charge me for 72 hours?!

He put me on the phone with the Turnersville office and I spoke to the same guy I spent over 40 minutes face to face with on Sunday. My jaw dropped when he backed the "calendar day" rationale. I almost flipped, "Don’t tell me I am wrong and confused when 3 different people at 3 different times tell me verbatim one thing and this bill reflects another!" I asked him, "If I picked that car up Sunday and brought it back Monday under the hour standard, I’d be charged for one day, right?! But I am 'privileged' and have the luxury of returning it 6 hours later and in turn be charged for 2 days?!" He said, “That’s how calendar days work.” I continued, "So basically, under the ‘calendar day’ standard, to get the most out of my rental, I have to pick a car up at 8 am and return it before 6 pm the same day to avoid being charged for 2 days?"

The associate at the branch I was standing in speeds into the lobby and tells me the manager from Turnersville (the lady who granted me an extension) called and said, "She just told me to charge you for 2 days and get you out".

My initial experience was incredible but when I checked out and pleaded a very logical case, they acted like I was a belligerent old man trying to return soup in a diner. "Shut up, take what you want and get out!" was the attitude they had at the drop off.

Be careful with Enterprise. Don’t sign up for anything but the rental itself. And say no to calendar days!

We didn't really want the Sienna, we wanted the Chrysler but they said it was too difficult to get the keys so Josh just took the Toyota. He walked around the car with the woman working there and pointed out to her a scratch on the side of the car and on the hood. For some reason she noted down the scratch on the side of the car, but she said the scratch on the hood is not significant and even though Josh asked her to write it down she kept saying no, we don't need to, that's not a significant scratch. They never took a credit card deposit and we didn't realize it at the time, only as we were driving back to NJ Josh mentioned, "you know they never took my credit card info".

The car was being paid for by Geico, the insurance of the party that hit our car and yet they insisted that they need our insurance information written down. They forced Josh to write down our insurance policy number. I have rented cars many times before and I have never been forced to write down my insurance information at the beginning of the rental! As soon as Joshua brought the car to me I noticed the scratches right away, I pointed them out to him and he said, oh they said it's not significant. We had the car for about two weeks. When we returned it to the NJ location, they immediately pointed out the scratch on the hood and said we are responsible for paying for it.

This is wrong! It was there when we picked up the car, we did not cause the damage, it wasn't vandalized, it was simply there when the car was picked up! Now the manager says he has no record of the scratch on our papers or on any previous papers, but that does not mean it is our responsibility! This is outright stealing from us. We don't have any other resort, I can't ask my credit card to cover the expense, because my card was never charged to begin with!!! I refuse to pay this fee for a damage that was pre-existing, it was there when we picked up the car. The manager said this is the reason why he was reluctant to let us return the car to a different location, because of this type of thing. That is simply outrageous. If I keep on getting letters that I need to pay for this damage that was pre-existing, I will have to seek further redress.

We complained and were told too bad. Allstate told us to call Enterprise but that company was no help, refusing to waive the charge. I made a complaint through the State Attorney General's office to which Enterprise refused to answer. Allstate told us Enterprise knew the added coverage was not needed, but sold it to the 18 year old anyway. Now, they are threatening collections and overall, been very nasty dealing with me. I will never use Enterprise again. In my mind, they are thieves at best.

We were told that we signed a contract showing no dents or scratches. We had to pay for damages. My husband said no, and we were told if we did not pay for the damages, we would be place on the national do not rent list, and our deposit of $100.00 will not be refunded. I was told by the manager, that I must have made a mistake, and hit something, or in other words called me a liar (I 'm 54 years old). This whole situation have been very upsetting. If I had hit something, I would have said so. That's why I have insurance. Never have I been treated in a manner such as this. I think Enterprise runs scams, and I will never rent from them again.

Several days later, I was advised that the cost was $500.00 from your Atlanta claims office. I called the claims office and they stated that the claim was submitted by the Hamilton office and they could not adjust the bill. I have spent over $5000 in this rental office in the last year. I did not even have the opportunity to see the scratch; also, maybe the car wash made the scratch. I spoke with my insurance company and they will not cover claims under $500.

I rent all my cars from Enterprise for business travel. Based on how this was handled without me seeing the damage and the office not bringing this to my attention immediately (only after the car was washed and handled by others). I'm asking that your office resolve this minor claim based on the events and my long term customer usage. I can be reached by email: **. I’m sure Enterprise management will do the right thing and resolve this issue. Thanks in advance for your time and support of long term customer.

The next Friday after calling several times, I needed to be back in College Station. I had my family with me, and we drove there together, and on the way, the car's wheel was shaking. I was going to go the store, when we got back into town, but we were running late, and had to get across town to drop my son off. It was now dusk, after hours, and I dropped my son off, and started to head back to my house. I had only been on the road back home for a bit, when the tire blew out, and tore up the wheel well.

I called to have the tire changed and was charged for that. The bad news was, the wires were exposed, and the guy told me not to drive, because there could be a fire. So I then had Enterprise send a tow truck, and pick up the car, and bring me a new one. The very next day, the first time to get in the car, I took off, and about 1 mile from my house the check oil light came on in the new vehicle. I then had to try and get that vehicle changed out, because I was to be in the car for another 30 days. This time I went straight to the store, and exchanged the car. The third car was a 2011 Hyundai Elantra, and was very nice but within 3 days, the tire pressure light illuminated.

After all of that, Enterprise has now sent me a bill close to $1,800 for the first car, and are trying to sue me for the "damages" to the first vehicle by stating that I wrecked the vehicle. I contacted DRU. Their story of what happened was nothing close to the truth, nor was it even the correct side of the vehicle so I filed a dispute. After a month, they have just called, and told me that I am still liable and want their money, because they checked the service records and the car was kept up, as it was suppose to.

There is no way the tire was defective, or not safe, just because the service records indicated so. Also, Enterprise, I guess the other two vehicles were also maintained properly as well, even though the check oil light, and tire pressure lights illuminated on both? Goodluck getting a dime out of me! Your vehicle was unsafe, and myself and/or my son could have been seriously injured, or killed, had the tire blown early that day!

Considering other reports of false damages we've seen and the complaints of inflated bills, we decided to fix the crack at a shop of our choice. My fiance returned the car and explained to the manager we did the repairs since we would be wrongfully billed anyways. Here we are, two months later, looking at a bill for a repaired bumper sent by Enterprise. We're fighting this one, knowing the car was repaired and didn't need to be addressed any further.

Interestingly, I rented a car from Enterprise at a different location and it too had damage on the rear bumper. That bumper had a puncture in the shell about the size of a pinky fingernail and was in a more visible location. The agent at that location said she doesn't mark that type of damage. Just to be safe I took pics before leaving the lot and after returning the car this time.

Recommendation: Take a video all around the car before leaving the lot and get the odometer reading so there's no way for them to contest the validity of your video. Do the same when returning the car since I've seen other complaints that damage was done after a car return.

It is my view Enterprise Holdings has a business practice to charge low rates but make it up on bogus damage claims at the end of the rental contract. The manner of the check in and the conduct of the agent was so irregular that it was clear to both my wife and I that this was an extraordinary effort to find a known but unobservable claim and thereafter, try to get some extra bucks.

As a lawyer myself, I find this conduct fraudulent. I am providing my experience with Enterprise Holdings and both its California and Oregon subsidiaries, to the District Attorney of Santa Clara County, CA and the District Attorney of Multnomah County, Oregon. It is my observation that this scheme goes on everyday and is a ritual that is taught to customer agents. Only a serious criminal inquiry will get the attention of the bosses in St Louis to what is going on in the field.

I have been a client of theirs since 2006 to the present. What set off this story involves the following factors; prejudice towards class, negligence, fabrication, extortion and denial, (willfully blind).

I'm drafting the following in order to bring to your attention the following experience(s), prior to opening and closing a rental agreement at the Queen St. location in downtown Ottawa, October 28/2011.

My agenda isn't aimed to have an employee reprimanded, publicly expose or gain financially through retribution but to put an end to defiance that Enterprise and all the employees work to achieve the status that's make your company ahead of your competitors.

I hope the matter can be resolved through you not only because of your level with Enterprise but also the customer relations you and also the vast majority of the Enterprise employees plainly have exercised in my past agreements, (approx. 20), at your prior Laurier St. location but mostly at the YOW and several Brockville location(s) between early 2006 and last rental being November 6th, 2009 in Brockville.

I will keep this as brief as possible so that you can ask me for further details if you so choose. I again would like to formerly thank you for your assistance on October 28th /11 at the last possible minute after being rejected by Mr. Ahmed ** rather wrongfully after explaining I had provided him with all the criteria as described by Mr. Norberto ** earlier in the week via telephone which include phoning him back to confirm what I would be bringing with me in order to avoid delay and or denial.

I entered the Queen St. location at approx. 4:45 PM and spoke with Mr. Ahmed **, I will now on refer to as Ahmed, as Mr. Norberto **, I will now on refer to as Norberto, was seated to the right ease dropping in an obvious manner. I was polite and explained I would need a full size from now until Tuesday late afternoon and would be using the cash deposit option this location this accepts. Ahmed read my credentials and deemed me unacceptable for I required a pay stub in addition to the two current documents and therefore he could not be approving me.

I calmly explained that this is what I was instructed to show by the location and in and in light of the what I believed negotiable situation, I tried my hardest to reassure Ahmed by increasing the deposit to $500 and pleaded my urgency to be in Toronto to see my daughter, (and also my civil lawyer which I didn't mention but I will mention it to you without prejudice later in connection with the Brockville location), that I only have access to through parental rights and visitation and it has been an ongoing legal struggle to have Ahmed reply, "It's my **."

Back tracking, as for my response to the pay stub, I explained as Norberto listened, I had endured head, neck and shoulder injuries while residing in Key West Florida in 2002 and my main income was from the Canadian Government which was followed by the silence and a feeling of shame, (I'm still doctored and medicated for the injury, I was assaulted by a group of intoxicated spring breakers that could of caused death easily from the injuries I sustained but being tourists, it made it increasingly difficult for police to make an apprehension, instead, they delivered a KWPD football helmet to my hospital room to cheer me up to which it truly did but I never gave details to my current condition to Ahmed and Norberto as they seemed unsympathetic and or judgmental.

Upon Ahmed's need to show concern for his rear section, I very kindly requested if I could speak with a manager and politely explained not to attempt to go over Ahmed's head but to protect his decision, Norberto tilted his head up from the floor and intruded in our conversation saying that the manager had left at 1PM for the day as Ahmed listened idly.

Exhausting the above, I returned home and phoned Chris at your Clyde avenue location just before closing learning that Ahmed was indeed the manager and he could not override his location. Chris was also kind enough to explain he had nothing available without me even asking.

In January 2008, I had rented a full size from the Queen St location, upon leaving I noticed an indicator was lit up in yellow shortly into my drive but assumed it may have been something to do with the blizzard that had just commenced before leaving the location and attributed it to traction control, learning later the sensor indicator was indeed relaying a low tire pressure warning that was new to everyone at that time.

Upon merging on the 401 westbound, the tire shredded forcing me to drive along the shoulder to the next exit being Brockville, (Brockville was new to me then, I lived in Prescott from Oct 2009 until March of this year, even running for town council in the past 2010 municipal elections, (finishing with almost 15% of the vote but not enough for a win, considering I was still very new to the area, it was a great learning experience).

Chris had the vehicle inspected after returning it the next day and found that they had made an error by releasing the vehicle thus refunding my rental and giving me a free rental to use in the future, never meeting Chris or shaking his hand in appreciation for going above and beyond. A true gentleman that executes true honesty is the opposite of what I experienced this time.

Just prior to leaving the Queen St location rejected, Ahmed instructed me to try another location knowing I was on foot and it was now after 5pm. I left the location knowing internally I was judged for my financial status to say the least, turning back and peering through the window and seeing the pair talking and laughing, Ahmed shaking his head from side to side which confirmed the bias and prejudice agenda.

Upon returning home, the YOW location, (after speaking with Chris), instructed me to contact you, to which we spoke 45 minutes later, (approx. 6PM), (I was to phone you if I didn't hear from you). Upon following your instructions, I chose to return by taxi and exited in front of the location, knocking on the glass several times until a middle aged dark haired employee came from the office pointing to the west in speaking something through the window. Then a female customer arrived next to me to make a return forcing him to unlock the door, naturally she was served first although I would have insisted never the less. Ahmed then served me not saying anything but I remained polite and appreciative.

I tried once again after signing the inspection sheet by shaking his hands to which he did but shifted his eyes away from mine then walked away as I started the engine.

The comfort level of the vehicle for a full size was insulting also but being the time it was, I myself was behind schedule by two hours. Upon reaching the ticket machine, Norberto directed me to stop immediately! (Scaring me literally by his overly projective demeanor as he ran in front of my stopped vehicle with his right hand elevated). He literally ordered me to return the vehicle due to a scheduled oil change to which I complied and stated that it was imperative that I would need a vehicle with more comfort to which I was given in comparison.

I transferred vehicles, Ahmed once again being silent but giving me 1/8th of gasoline after mentioning the discomfort of the primary vehicle and the further delay which was now becoming worrisome. I instructed to Ahmed that I needed to retrieve my contract from the primary vehicle but he insisted that I not worry about it and go on my way. A proper inspection on my part was not done wanting to leave the location as promptly as possible.

I used a pressure pen and equalized all 4 of the tires as to the PSI specs found in the drivers manual, (careful not to over inflate the tire and prior being a car and boat detailer under my own business name, became fairly aware of dos and don'ts pertaining to not only vehicles & vessels but more importantly public and customer relations).

I kept my eye on the tires as best as I could, contributing the temperature changes to the incorrect tire pressure(s) and after reading the manual upon departing to Ottawa at approx. midnight October 31st/November 1st , I determined the sensor would indicate any dangerously low tire pressure as I learned from what could easily happen from the 2008 mishap. I even in order to make sure the vehicle was equipped with the option, noticed the yellow indicator light up briefly when starting the engine, which assured me in the event of a slow leak.

As I wanted to drive directly home departing so late from my meeting and dealing with court clerks office, I caved approaching the Flying J truck stop in Nappanee and decided to exit for a cigarette and maybe a bite to eat at their Denny's restaurant. Please keep in mind that OPP were out in full gear stopping motorists being Halloween night, I assume so I had set the cruise control to 105 KPH, eliminating speed being a contributing factor. I exited the ramp slowing down well before the turn, (I would consider it a sharp turn which explains the 40KPH speed limit), as I cornered in a right direction, the back end of the vehicle gave outward with the gravity causing the loss of control, barely striking a reflector pole and barely hanging on to the road and shoulder surface before completely driving off the embankment.

I noticed upon exiting the vehicle after straitening the vehicle evenly for safety,( scrambling to find the hazards button in the panic I was in), I noticed the drivers side mirror was damaged and the tire was extremely lower this time. I then decided to drive slowly into the truck stop and park in a well-lit area so I could assess the situation before calling Roadside for help, (and after calming down).

This is where it begins to become very questionable as a client and perhaps as upper management for Enterprise. I realized that the roadside and other contact phone numbers were left behind in the primary vehicle after intensely looking but realized I had use of a payphone and 411 in the facility. I purchased a long distance card and phoned what I believe was the Queen St location and was directed to St. Louis roadside assistance for Enterprise. The phone rep was kind but not effective after explaining what had happened and where I was, I recorded the reference number pertaining to his notes and identity). He advised me that he could send a tow truck to assist but I would have to pay $49 plus tax in order for him to initiate help. I then in shock from the collision and now feeling extorted and being taken advantage of in my state of mind, I then told him that would attempt installing the doughnut even though I only had a light jacket and suffered from chronic pain that would be severe if I strained my upper body especially in the now freezing temperature, just to have him apologize unconvincingly.

I then requested the next Enterprise location from where I was, (I would of thought Kingston), as he placed me on a soft hold then returning and asking if I knew where Brookville was? I said, "Yes, you mean Brockville, what are their hours of operation?", placed on soft hold again. He stated he thinks they are open at 8:30am but cannot be entirely sure. I asked if he was being serious and if he understood the seriousness of my situation, (after he learned that I would only call back for assistance if I couldn't manage repairing the vehicle myself).

I then took pictures of all the damage, the near empty tire and began by reading the manual after seeing the kit provided in the trunk, (confused, scared, cold and now in mild pain and in disbelief my coverage that I had purchased did not cover roadside assistance, no matter what I asked the rep, he wouldn't give me a straight answer about anything except that my coverage did cover the damage from what he believes).

With no exaggeration, it took me 2 hours to replace the tire, (keeping in mind I had to read the manual, which stated to place the emergency brake, loosen the lug nuts and place the lift directly under the triangle underneath the frame which is located 4.5 inches from the rear wheel well. The triangle was beyond the 4.5 inches and to be sure, I attempted to place pressure using the lift at exactly where the symbol was placed which caused the plastic frame to begin to fold from the pressure, quickly stopping and re-assessing the problem with limited visibility). That was the easier part, even after locating the correct spot using my cigarette lighter, on my back on the cold asphalt, trying to make sense from the data.

The hard part was loosening the lug nuts, I don't know who torqued them but I can definitely say when you have to jump with all your weight on every single nut, which means slipping and bruises covering my right ankle and chin area, (photos upon your request), from slipping constantly, the nuts were not torqued correctly and having no doubt as new as the car may be, this was not done at the factory. I arrived approx. at 8:45am at the Brockville location to where I was greeted by nice reps. I explained what took place, the sensor failure, the road side extortion and the chaos and stress I endured from it.

The male rep who was acting professional asked me if I was able to continue driving as they could both see I was visibly shaken up, (as I noticed he was arranging the vehicle to be taken to the shop immediately while they had a minivan idling for me to get in and go). I responded no, I don't think so, let me walk around to regain my senses, as I lit another cigarette trying. I then decided to just go and proceeded into the still idling van and asked what do I do about replacing the fuel for the van, (considering I was to return the car at 3/8 but was at ), which wasn't a concern before, he instructed me to fill it to before entering the vehicle noticing it was just over half, (fine).

I then almost left without my belongings from the confusion, I don't know what I may have left behind but I know I can't locate the inspection sheet, leaving it in the center console of the car. I've driven Ottawa/Toronto many times, I was so distraught, I missed the 416 exit completely and didn't realize I had until I saw a Welcome to Cornwall sign, that's when I knew I was defiantly in no condition to operate a vehicle.

Upon returning home at exactly noon, Kim promptly administered my medication and massaged my neck and shoulders for a length of time as she has time and time again from my chronic pain that can be very overwhelming.

I then knew this wasn't the end of the ordeal but before closing my contract inquired about the status of the sensor and or any data that he could provide me with but took that as a further opportunity to say he had been briefed and stopped there.

To cut on details and I would be more than happy to re-account every one either through draft or a resolution meeting perhaps, Norberto was beyond rude but did everything in his power to start a confrontation which included every type of social trauma he could execute, it was a truly disgusting and pitiful attempt to hurt me but never the less he sent me beyond right back to what I felt before making it home. I tried to make him understand that he shouldn't treat anyone that has been through an traumatic ordeal and to stop placing judgment on me regardless of his justification but he continued laughing and yelling, so I continued allowing customers to please go ahead of me in dis-belief which angered him more.

I then picked up one card of the rack for each employee and asked if Tim ** who from now on I will refer to as Tim, senior rep was present? Norberto without stating I would like to speak with him, swiped the phone receiver and requested that Tim come up here for he was needed, slammed down the phone and completely disregarded me.

Tim happily came up and asked how he could be of assistance and allowed us to meet in private in the office. As we were getting seated and shook hands, Norberto opened the door and demanded that Tim remember not to say too much (! ), then slamming the door, which indicated to Tim whether he was on an agenda or not, Norberto was out of control cut and dry.Tim and I spoke of the same things I claim to have happened, Tim listened more but displayed a very genuine concern and seemed unhappy with Norberto's rage and games.

We agreed on several ideas such as I needed to remain calm and get rest to when going back out there, I acted like nothing took place between Tim and I, therefore upon exiting the office, I said to Norberto, just close my contract, so he could be under the thinking that I was a nobody. Tim stayed and observed quietly as Norberto totaled me out at $365 not the original $265, I calmly mentioned the error and said, "Oh yea, two sixty five", no apology, wanting me to react and play his game and in the state of mind I'm under at that.

I calmly walked over, folded the document and before exiting commented, "No, I wouldn't be needing a drop off but thank you for asking, although he had not, as I walked to the door to exit. I heard him mumble something to me, I stopped and turned my head to him saying, I'm sorry? (the comment caused me a sharp pain in my inflamed neck but from being that worked up, I didn't think not to), and just to have Norberto reply, "Have a nice evening", with a grin on his face. I didn't react and continued to exit for what could have been considered my protection at that point, witnessed by Tim.

I hope we can have a meeting in this serious matter if you deem it productive, in hope of never having a repeat of this liable behavior from the mentioned Enterprise employees. I realize the length of this drafted claim but its function is not meant to be legal but rather a means to a resolution for me and future customers. I hope you understand and agree.

I ended up paying more than double, which was not in my plans. Enterprise offered no compensation, only advised me of some other companies to try. They lied and stated that they called to leave me a message the day prior, but my voicemail was full. I had my phone with me at all times and did not have any missed calls.

(1) the Enterprise associate (a management trainee) was not professional about my right to waive the optional insurances. I do not mind if the agent does a soft-sell for extra insurance, but if a customer wants to decline it , then he should not be spoken to disrespectfully in front of other customers as I was. I am insured with my own policy and I am using my credit card and signature as collateral.

What is this about? I had to walk back home to get my print-out of the Travelocity reservation and price guaranty. Then it was treated as an oversight.

(3) The whole point of renting a full size car is for the larger trunk (to fit plastic tote boxes into). What they directed me to was a Chevy Malibu which is not a full-size car. The manager tried to insult my intelligence by telling me that it was a full-size. The trunk was too narrow for me to use. I was told that I would be getting an Impala or similar.

Hey, I understand that reservations get fouled-up sometimes and that working with the public is often stressful, but I feel like the employees here (on that day) were turned-off to their customers and tried to use a few dirty tricks on me. In the end, I resisted because I felt angry and insulted. So I said No, Thank You and walked out. Unfortunately I had to use my own ailing car for that road trip to New England and it pretty much ruined the whole trip.

I rented a 2012 Fiat 500 from August 31st to September 4th, 2011. Joseph ** led me to the vehicle, stating that the car was almost brand new with just over 2000 miles. During the initial inspection of the car, observable damage to the interior and exteriors such as scratches and a few slight scuffs were noted. There were no incidents while I was in possession of the car. Upon the return of the vehicle, the waiting attendant noted the odometer and did an overview for evident damages. There were no new damages. I was given a receipt and was assured that I could proceed into the airport terminal to catch my flight.

Upon returning home a week later, I received a letter dated September 8th, 2011 from Enterprise Damage Recovery Unit (DRU), in which the Chicago Midway Airport rental agency claimed the roof was damaged. As I deemed there could be no fault on my behalf, I disputed claim #01939846 and notified both my insurance company and credit card company. On October 5th, 2011 DRU denied the claim dispute and since then, my primary insurance company has provided all necessary information to the Enterprise Damage Recovery Unit (DRU).

October 18th, 2011, I received a claim invoice for damages totaling $1,008. I am deeply disappointed and, of course, surprised. Firstly, if there had been obvious damages the rental agency has described to the roof of the vehicle at the time of its return, both the agent accepting the vehicle and I would have noted it. Is it common practice at Enterprise to have a customer return a rental car, have it inspected, given receipt of its condition before leaving the premises, and one week later issued a notice for damages? If so, what is the point of having the inspections before and after the rental? Moreover, how can I in good conscience remain loyal to your establishment or continue to recommend your services to friends, family, colleagues, and my own customers alike. I hope in response to this letter you consider how loyal customers are retained or lost.

It was written at the bottom of my copy. Every time, I took the car to renew the rental because my car was not yet found. The fee went from $28.75 a day to $45.16 on the last day. When I asked why, I was told that I may take it or just leave it, basically. When I was done, I paid a total of $902. When I asked about the $100.00 that was to be reimbursed to me, Michael said that it had been absorbed. When I asked for a read out of the absorption, he just laughed. So while on my way, I went in my stolen car which the insurance company still has not paid anything on. I was not happy at all and when I was telling my friend on Facebook about the shaft I got, she said to see if I could write a complaint and so here it is.

Our minivan was not returned to us for 12 days, and when it was, we returned the rental car. We were then hit with a $411.11 charge to our credit card for insurance for the 12 days. No one ever contacted us to say that once the dealership assumed responsibility for the rental, we would be responsible for the additional insurance. We contacted the Easton office and the manager stated that it is "an open-ended contract" and we were charged for the insurance until the car was returned.

She would be willing to credit 50% of the cost back to us. We never agreed to the insurance for the duration of the rental once the dealership took over, and I tried to explain to the manager that once another party took over the contract, the original contract ceased, and we had no further liability. We explained several times that we had no problem paying for the one day rental insurance which was the original terms of the agreement, but the manager kept repeating that we had "an open-ended contract." I have filed a formal complaint with their national headquarters for the way we were bamboozled.

This couple had flown in from Chicago to pick up their son at the airport, who was arriving after serving in Afghanistan. I wanted to drive them myself because they were going to not make it there on time. They took them to the airport where they hope they can get a vehicle. My point is though the employees are very polite, they must be told to push the large vehicles, not actually get a vehicle from another facility because their own would not receive the share. If a facility cannot provide then close them. It wastes people's time to be taken to their store. Now, I attempted to complain on the Enterprise site, their complaint screen takes your personal information, but never moves forward to let you email the complaint to them. Customer Service and caring are out of today's society and look where we are headed.

We are forced to use Enterprise because our insurance gives the discount and that is what we get.

I kept the car one day too many and it made me overcome my deposit. I went over $49.00. I gave them my spare phone number to call if they could not reach me on my cell. They put in the wrong number and was calling the wrong phone to discuss if I was coming in with deposit. Next thing I know that morning, I woke up and the car was gone. I called corporate and he told me that sometimes they can't take a chance of losing the car. I told them that if they searched my rental history, they should be giving me a free car.

After this, on the next day, I needed to get my items out of the car; my cane, handicap sticker, phone charger and a cd. When I went to go pick it up, they could not find any of those items.

They offered to give me my $49.00 back, and so I rented another car for the weekend. It was stinking and the worse car they had on the lot, which were not any. They did tell me the next morning that I could call and check to see if they had another car. I was unable to go and check due to illness and I just didn't feel like arguing. They still don't have my sticker and I really believe that they owe me more than $49.00 for what they've lost.

I subsequently received a letter requesting insurance information. I disputed the claim and notified my insurance company and credit card of the claim, and provided insurance information to the Enterprise Damage Recovery Unit (DRU) via email. I received a claim for $1,400. I disputed the claim again by calling the DRU. I am in the process of sending a registered letter to Enterprise, the body shop used (Girard Ford 450 West Thames Street, Norwich, CT 06360), and the State of Connecticut Department of Consumer Protection disputing the claim and requesting copies of the actual bill for repair, the payment of the bill, and history of similar claims.

I drove the car straight home and parked it in our driveway. Two hours later, I received a call from the auto repair shop, telling me that our car was ready a day and a half early. So later that afternoon, I drove the Yukon to the repair shop, picked up my own car, and drove home (Enterprise and the repair shop are in close proximity to each other, and Enterprise has a drop-off arrangement with the repair shop). I drove it twice that day, for a total of 5.5 miles. Since the agreement was for unlimited mileage, it did not occur to me to check the mileage on the rental agreement before leaving, and I returned the car with the gas gauge where it was when I left.

I expected Enterprise to mail me a receipt, but they never did. After a couple of weeks, I went to the facility for the receipt. I was shocked at an extra $25 charge. They claimed the car had 50 miles driven by me (as I said, I retraced my steps and it was 5.5). Although they did not charge for mileage, they charged me for gasoline at $5.00 per gallon (for a car that got 10 miles to the gallon). I told the manager that that was impossible! I only drove the car home and returned it to the repair shop! He refused to admit an error on their part.

When I got home, coincidentally, our State Farm agent called to find out how the entire repair process had gone. Funny, you should ask that today, I told him and conveyed the story. Our agent called on our behalf. The most the manager would agree to was a 50% write-off. He said in their notes that I told them about how I needed the car to pick up my children from school (my children have all graduated from college).

Overall, I came away with the impression of a shoddy Enterprise, looking for false ways to boost their profit margin. I found it a very sad commentary on the business and especially distressing since Enterprise leasing has their headquarters in St. Louis.

Enterprise Rent-A-Car personnel also violated the trust of a customer and their rights for confidentiality by giving private customer profile information to an unauthorized person, namely me. Manny, the West Palm Beach, FL branch manager, read out loud the full name and telephone number of a customer from their records. He then showed me the computer screen with the customer's private customer profile information displayed. The screen showed things such as full name, address, phone number, last 4 numbers of their credit card, etc. If employees like Manny can feel free to violate customer privacy whenever they wish, how secure is my information or anyone else's who has rented a car from Enterprise Rent-A-Car?!

I presented my concerns, in person, to Thomas **, Regional Vice President for Enterprise Holdings. I asked him how he would feel if someone gave out information about him. He stated that he would not be very happy. After our meeting, he advised that he would call me back later that afternoon. I have not heard from him. It appears that my concerns have fallen on deaf ears and the problems have not been resolved. And it appears that they do not care.

I tried to call Mr. Andrew Taylor, CEO of Enterprise Holdings. But I was told repeatedly that they do not give out phone numbers for security reasons. But what about a customers security and losing our privacy? They have no problem reading off a customer's name and phone number for the whole world to hear! I did send an e-mail to Mr. Taylor but did not even receive a response from him.

Today, we are so concerned about our privacy to guard against things like identity theft or harassment. I think it is unconscionable that a company would be so lax when it comes to protecting this type of information. Not to mention, they are allowing cars on the public highways in less than perfect mechanical condition in a blatant disregard for safety. And they are putting profits before people. I would strongly recommend, to anyone considering renting a car, not to use any of Enterprise Holdings companies (Enterprise Rent-A-Car, National Rent-A-Car, Alamo Rent-A-Car, or WeCar) and look for a different company.