Econolodge Reviews

Checked this motel's website before making reservation. Website said and the pictures showed. 1) A working hot tub 2) Free Coffee 3) Breakfast 4) A welcoming lobby area. When we got there, none of the above was available. Hot tub covered over. NO COFFEE anywhere! None in room! None in lobby! NO BREAKFAST! None, not even a breakfast area! Lobby wasn't even close to the pictures on website. Check in was ridiculous! No human being anywhere!!! A kiosk in corner with a tv type screen and someone who did not speak good english signing us in. NO CUSTOMER SERVICE PEOPLE ANYWHERE!

Stayed at the Econolodge in Monticello Florida off Route 10. Arrived around 8pm. Too tired to keep driving. Room was filthy, carpet stained, room stunk, skid marks in toilet, hadn't been cleaned forever. We had to stay, exhausted, slept barely with lights on. They had no coffee in the morning, they were out of filters, and we wouldn't eat any of their meager breakfast, didn't want to eat bugs. DON'T STAY THERE!!

We book from Reservations.com. Hotel was 110 and when we got through it was 195. Door was broken open, roaches, dirty floors, stained bed, cigarette butts in front of door, 2 bed mattress in front of door. What you guys think?

200 chars insufficient. Doorjamb shows break-in; smells; blood stains; cig holes; used furn; deceptive photo; shower leaked; tub stains; lamp rusted. CH offered only pts, declined; Econolodge stonewalled. Took many photos.

My husband and I stayed in a Choice Hotel Quality Inn in Kingsland Georgia. The room was disgustingly dirty, smelled of wet dog, multiple fleas and cockroaches. We complained to the front desk and they gave us the manager's phone number who never returned our call. After returning home we contacted Choice and they offered us a $60 refund. After several phone calls we still have not received our refund because they keep saying they can’t mail it to Canada??? Our bank feels they have all the information to wire transfer the money yet they still can’t seem to send it. Also this room was a public health risk and I asked for a confirmation in writing that they were dealing with expectations to clean this hotel up and they just gave the same run around that they couldn’t give me any confirmation. The reviews of this hotel online confirm the same situation we had. Very poor customer service.

On March 3d, 2023 I was traveling on US95 N from Florida to New Jersey. Made reservation in Econo Lodge on Cedar Creek Rd in Fayetteville NC few days ahead of time. Upon arrival, I was informed the handicap room is not available due to plumbing problem. I was also informed that only one room left on the first floor. Due to physical problems, I can only stay on the first floor.

It all started last week. My daughter slipped and fell at Econo Lodge, from the toilet leaking. My 1 year old daughter fell hours after management was told. My daughter was taken to the emergency room. I have talked to Customer Service daily. Their compensation was 24000 points. A BIG slap in the face. I was told that is all Customer Service could do. I am a cancer patient who is going through treatment. Customer Service is very dishonest and not trustworthy.

BED BUGS. DO NOT STAY HERE!! We were traveling through and stayed one night. The next day my daughter was covered in bites and MD verified they were from bed bugs. When we contacted the hotel to let them know the front desk apologized and promised a refund and a call from the manager. We have called 4 times and no response from manager and no refund. We are continually told the manager will be back the next day and will call and they never do.

Choice Ripoff! I'm being overcharged for my stay! Your site advertised a Thurs rate of $64 yet I was charged $110, and your Fri. rate reads $96 yet I was charged $130! at Econolodge Biltmore in Asheville. False advertising, either change the rates listed or stop overcharging. Staff says they charged me more because hotel is within 60 mile radius of Asheville. Why is a lower price advertised and no information given about higher rates listed on the Choice website? This is patently fraudulent, class action level fraudulent.

Updated on 07/21/2022: So after some back and forth they are refusing to give me my money back. They went from saying I did not pay to you booked with a 3rd party company. Which I did not. I called the property directly. I am out 476.93 in USD. I am definitely not done. It was just over 600 in Canadian money. They refuse to look at my credit card statement that clearly says Econolodge. They also won’t tell me how to get a hold of the 3rd party I booked with. BECAUSE THERE IS NOT ONE!! This company is ripping people off. Please be very careful with this company. DONT PAY NOW TO GET A BETTER RATE!!! I did it and now I am out money. Spread the word.

My experience with the over night manager was wonderful. I was book from a third party and when I got there I had a confirmation number. However, I was not and the system. I had called the place who book the room and was on the phone with her. At this point, she had ask for the person who was checking me in. I can hear the lady telling the overnight manager what to do or what she should see on the computer. Elva **, the manager, had an immensely amount of patient when I was ready to hang the phone of myself. She check me in the room and I appreciate her.

Paid $100+ for crumbling faux leather headrest on chair and a moldy dripping hole above the shower. Arrived too late (after driving 11 hours) to change room/hotel. UNACCEPTABLE!!! Another guest shared his room had similar problems. Desk clerk said manager would be in Monday or Tuesday … Today is Friday

Somehow when I purchased this room the search engine I was using gave me Econolodge as a hotel with a pool. After checking in we found that there was no pool which was the main reason for the stay. I asked the front desk guy to cancel the room and he said he was too new and didn't know how to do it. I tried to cancel my request through the website, but that didn't work either. I called back and no one returned my call. Now I was charged for a room that I did NOT stay in!!! Not Happy and everyone online and off will hear about it till it gets fixed!

My girlfriend and I Stayed at the Econolodge in Charlotte on Tryon St. Our flight had been cancelled and booked with the first, cheapest, closest place we could find. First mistake. Got to the hotel and the lobby was hot and muggy, the ceiling was leaking and there was water all over the floor. Key card reader took at LEAST 5 minutes to get even two room keys to program (after the guy went thru about 20 different cards). Security door upstairs didn’t lock, so anybody could walk in and roam the hallway, which looked like it hadn’t been vacuumed in a week and parts of the ceiling were falling down. Room smelled funky. Lights and outlets on one entire side of the room didn’t work. Mold in the mini fridge.

Econolodge in Idaho Falls Id. Disgusting! Zero stars, but no option for that No! No shower curtain, no toilet paper, no phones, no coffee creamer, no spoons, wet carpet, bathroom filthy. Continental breakfast only was cold cereal and white bread.. The room smelt like wet dog and musty cigarette smoke. Kids working at counter, did not know how to get a shower curtain, or who to contact. This was the worst hotel stay I ever had. At nearly $140 for 1 night. Highway robbery! Never again will I stay with Choice hotels, as well as passing the word to friends and family!

Stayed at Econo Lodge in St. Roberts, MO from 5/28/21 to 5/30/21 and the desk clerks when checking in and out were wonderful people who made us feel right at home, gave us great directions on where to eat and advice on attractions in the surround area. They were just wonderful. Now, moving on, housekeeping was terrible. Tub, bathroom floor and flooring by bed and TV were dirty. Sink was dirty, but toilet was clean. Guess that accounts for something. We bought our own cleaning supplies at a local general store there and cleaned the room ourselves and left the cleaning supplies behind so housekeeping could continue to keep the room clean. The housekeeper they had that day you could tell was not a happy camper and appeared to not take any pride in her work. Maybe some retraining will be helpful to get the Econo Lodge back up to a 5 Star hotel or at least close to it.

My son and I spent our night killing multiple cockroaches in the room. The website offers breakfast to find out they don't have breakfast even with face masks. I will never rent a room in any EconoLodge again. I would rather sleep in my car.

If I could give zero stars I would! This place is in Hurricane, Utah just south of Zion NP. For 150 per night you should be able to eat off of the floor! The man that checked us in was rude and the lobby was filthy. Our room was filthy. Carpet dirty and smelled. Black hairs everywhere. Hair blow dryer was filthy. Bathroom counter filthy. Mattress was totally discussing! Has to haul luggage to second floor as no elevator. Towels were so old they were thin and rough. Tourist trap. 150 a night...give me a break! Have they even heard of COVID? We are lucky we didn't get COVID from this place!

This hotel is the worst I’ve stayed in. Numerous code violations. Bare bulbs in bathroom. Objects torn from walls leaving sharp metal ends. Broken chair. Bugs. Paint pealing. Room not ready. Missing items. Bed dirty.

Econolodge Truman Inn Sedalia Mo. This place is awfull!! Stinks and drug activity all around. They charged us 311.83 for 2 nights!! We paid for 7 nights @ 300.65. Stayed 2 more nights and was charged 42.95 +5.95+300.65 then was given a 37.36 credit. We tried to check out on the 2nd day at night because of leaving at 2:30 am was told couldn’t so I called later that day to let them know we were gone!

Stayed in the Palm Coast, Florida Econo Lodge just about a week ago. Room smelled, carpet was worn out, filthy and smelled like mold. Bedsheets and pillow cases stank and were most likely not changed. I slept through the night due to exhausting travel that day and when I woke up noticed bugs on the night stand and then even on the sheets and pillowcases I just slept on. The furniture was also really beat up and probably from the local Salvation Army thrift store. When checking out the manager had no knowledge of when any local restaurant opened and did not bother looking that info up online. Simply stated she did not know when they opened. That was my last stay in an Econo Lodge.

Updated on 07/01/2020: Ok so don’t bother. Seriously it’s all a runaround scam and a joke. I got charged for a sepsis pool dump hotel saying that nicely to get charged two charges again today for a wash yourself with bleach room. I have pictures. Posted them and they do nothing.

We were looking for a hotel in LORDSBURG, NM for the night of 06/09. When we got there we called the ECONO LODGE BY CHOICE HOTELS asking for availability and were told the room would be $55 before tax. We accepted and drove to the property. Outside it had a AAA sign so I asked for a AAA member discount at the front desk and was told “yes”. After the “discount” our rate came out to $58.50 before tax, hmmm interesting discount where you pay $3.50 more than previously quoted but I didn’t say anything as we were tired. The lobby smelled musty and was in major disrepair, the cover of the ceiling light literally was about to fall down, certainly a hazard.

Updated on 05/31/2020: In response to the credit from the hotel. That's Great and hopefully it will be there in 5 to 7 days. Now I want my refund or credit from you / www.Choicehotels .com/Rewards/reservations/Wyndham/ Of 251.00 for a five night stay that I still have not received!!!

Econo Lodge - 715 W North Temple, Salt Lake City, Ut. The other econo lodges I've stayed at have been decent for the price, this one is just terrible. Checking in I was informed there was $100 deposit on top of the room, after some haggling I got it down to $50. There is no continental breakfast as advertised, they also advertised room service but the only room service you can get here is the abundance drug dealers and hookers hanging around.

Updated on 08/11/2020: I submitted my review of the Reno Nv, Econo Lodge and my horrible ordeal back in April and no one has tried to look into it or make it right, so why even ask us to submit any documents or proof of stay if you're not going to help? F.Y.I. I had a friend who purchased a room from Reno Nv, Econo Lodge recently and mentioned that the front desk clerk made a mistake checking her in and put her cash deposit as being paid for by her debit card but she caught the mistake and told her "I've messed up before by doing that, good thing I caught it before it screwed you over" not to mention she was also a supervisor.

I got to the hotel on 11/27/2019. I paid with my debit card. The clerk who handled the payment didn't know what she was doing and ended up messing up the account. I let her know that my card never had any payment issues. She processed my card as a credit card instead of an debit card. The money was held pending over a month. No merchant release letter was sent by Econolodge to secure the payment from my card company. The clerk assured me that the issues with the card were in the past, don't worry. Never look a good horse in the mouth.

We drove 10 hours to Florida. It was late when we arrived in Palm Coast. We checked in to the Econo Lodge. The room was very outdated and nasty. There was a child’s toy in the floor. (It was my husband and I only). Found two live bugs in the bathroom. Black long hair on the shower wall. We told the front desk. He said, I’m sorry and that was it. Please think twice about staying here!

Mold in mini fridge, hair in shower, 30 year old TV with 20 channels, door wouldn't open, had been broken into and lock was bent! Left after first night and told we wouldn't get a refund for second day!

We had booked 5 rooms October in order to attend the North Carolina Transportation Museum Polar Express Train Ride. When we checked in we were assigned 5 rooms. Once we went into the rooms things started to get bad and went to worse. One of the rooms had toenail clippings on top of the bedspread. Another had either a black hair net or panties on top of the pillow when the spread was pulled down. Another room had a long thick black hair on the pillow when the spread was pulled down. One member of our group went into her room and found a man sitting on the bed.

This past August, my husband and I earned 3 Kohl’s gift cards due to our stays during a promotional period. We never received the cards. Our points are lost. No one knows anything about the points or the promotion. There is no record of this transaction on our account. How can this happen? We won’t fall for any of their deals anymore. Liars and thieves.

The Econo Lodge in Lubbock on I- 27 was the worst hotel I have stayed in the last forty years. Starting with the night clerk who was a know nothing about everything, she could answer nothing and served no purpose except to say I do not know. The room was disgusting, with mold in the bathroom and the room was not clean, and the garbage was full. The shift manager did not want to hear my complaint because I complained when I was leaving. The Manager was rude, nasty and ill tempered. The gen manager could care less because, he did not respond to my complaint. I do not know if even Choice Hotels cares because I should have heard from the general manager.

I booked and prepaid over a week ago. I am disabled. This place has no elevator to the second floor, so I needed a first floor room. Due to my disability, it is best to have a separate bed from my husband when we travel. I booked two queen beds. I requested a quiet side room. Pictures, and some info pages show a coffee pot, hair dryer, a microwave and a fridge. All but the hair dryer were part of my choice to stay here. Also no smoking, no pets.

This is a very nice place to rest. It has a very friendly staff, clean rooms, nice pool. It is a is a very well maintained property. I will stay there again the next time that I have to come to this area.

Traveling for work from Ohio to Massachusetts, I booked a room from a listing on Booking.com at $75 a night for an Econolodge just off the Thruway at 9:50PM on the 21st of September. I received a confirmation that I was booked at the Econolodge in Darien (no state listed). When I got the hotel an hour and a half later, it was to find I was not booked at that location. I selected the link to contact the location on my confirmation and found that the location I'd been booked in was in Darien, GA, 990 miles from where I was standing. I had a conversation with the manager at 11:30PM and he told me that he'd already charged my credit card, but would reverse the charge once contacted by Booking.com ... my telling him that the reservation should be cancelled as erroneous was insufficient.

College Station Texas Hotel Room. First room smelled like smoke and since I had just signed the 150 agreement not to smoke in the room, I immediately reported it and they let me switch rooms. The second room was HOT as hell because the AC was completely off, fridge unplugged (I wonder if it will get cold by the time I check out...), vent cover missing in bathroom, missing smoke alarm (Is this even legal??), hairs on counters, stench of just... grossness. I’ve stayed at the other cheap hotels in the area (Super 8 and Days Inn) and this is by far the worst hotel in College Station and definitely the worst I’ve ever stayed in. I’m traveling for school so this is all I could afford without having to put it on my credit card.

"Incidental" charges scam. Choice Hotels' policy reserves right for refunds of false incidental room charges to the individual. Hotel manager who is always "unavailable" or "just left". Out of state travelers especially avoid this hotel. $150 extra charge is worth staying somewhere nice.

This was a bad experience for my family. When we arrived there the lady and man at the front desk are rude as can be. The place smells like urine everywhere you walk, trash cans overflowing, puke by one of them, pool nasty, room had black hairs all over the bedding, air conditioner didn't work in one room, hole in wall, door did not latch very good, urine on floor in room, floors were nasty - looked like they haven't been cleaned in a year. The place looked like a drug place. They will double charge you especially if you reserve with a different card than the one you pay with. Do not believe the pictures that you see on the website because I tell you it's not the same hotel. If you don't have to stay at this place go to the nicer hotels down the road from this nasty place. There is no telling what you will leave this hotel with. Thank God we found a nicer place down the road.

Worst experience ever, Econolodge Tampa on Busch. ** hang out all day and night, someone had a bowel movement all over the stairs, people were doing drugs out in the open. I couldn’t wait to check out. You can’t tell me that management doesn’t know about the illegal activity because it’s out in the open. I wouldn’t recommend this place to anybody. My worst experience ever! Be aware. Pictures make the place look nice. It’s not in person.

I booked for 3 nights at Econolodge Downtown Ottawa through Choice Properties for July and received a confirmation for 2 persons. I called Choice Hotels and was told that the only way out is to cancel the transaction completely and then do another one. I received a cancellation email from Choice and Econolodge with cancellation number: ** with cancellation date: Tuesday Jun 18, 2019 and reservation confirmation number: **. A new reservation was then made by me. Looking at my credit card transactions later, I was surprised to see 3 charges rather than one.

Charged my credit card for $122 for a dark, dirty dreary room. Salvation Army has better furniture. Dirty toilet bowl... Pubic hairs on floor. Painted over chrome stopper in tub, corroded faucet on sink, grey dirty, supposed to be white towels. Two lamps with 40 watt bulbs. Floor lamp no bulb. Carpet filthy. The bed was DAMP... Was it from urine or what? Called for reservation was told 'booked up' for advertised price of $66 a night. Called Hotels.com and WOW A ROOM AVAILABLE! Only $122 a night. Had appointments with realtor so booked it. Checked into room at 2:30 left at 5:30. The damp order was overwhelming. Econo Lodge says my refund has to go to EXPEDIA credit card American Express NOT MINE!! Third party booking they say. THIS IS A BIG SCAM! OVERCHARGE FOR A ROOM IN A BUILDING THAT NEEDS TO BE HIT BY A CRANE AND KNOCKED DOWN. Old and dirty piece of crap hotel!

Myself, my fiancé and my nephews were going to a concert and this Econolodge was close to the concert. So we thought we’d stay there. We came into our room at 10 pm went to bed. Woke up and left at 9am. I made sure I made the beds and cleaned it well so there was no problems getting my security deposit of 50$. We went outside to smoke cigarettes since it’s a smoke free establishment. And that I liked. No one likes to have a smelly room. When I tried to get my security deposit back. The lady at the front desk who went to check out the room said it smelled of smoke. And we never smoked in it. That fifty dollars was our gas money to get home. We’re all adults and I’m positive no one smoked in the room. So I was annoyed she wouldn’t give the cash back. So I asked for a manager to go check.

My family of 5 (including children and an 8 month old) stayed at the Econolodge on 8700 S Orange Blossom Trl, Orlando, FL. I booked 2 nights on Memorial weekend 2019 (Just this weekend). This hotel was roach infested, from the first room (2216) - we called concierge to complain and they provided a key card to a second room, which was exactly like the first. The gentleman who brought the key cards did not even bother to offer help to move from one room to another, did not bother to take a look at the roach problem or even to clean up the leak from the mini fridge. Once we moved to the second room (3217), same thing, roaches, we called concierge from our cell phones, because the phone in the room did not work. Concierge advised that there were no more rooms available, we tried to find another hotel but unfortunately other hotels were booked due to the holiday weekend (even Motel8!).

To begin on May 4, 2019 I contacted Choice to redeem some points and to book a room for my daughter and wife birthday weekend. Representative by the name of Lynn assisted me in doing so. She found and booked a room at the Econolodge at 2061 Gulf to Bay Blvd Clearwater Beach FL. Lynn told me that my card will not be charged until check in at which I received a call early Saturday morning from ** the front desk clerk at Econolodge. ** called stating that he was attempting to charge my card to reserve the room but the funds was insufficient at which I already knew that. I was transferring funds to that card on Saturday morning. ** stressed to me that I would not have a room if I did not have funds on my card by 4 pm. That was taken care of ASAP by me. (Quick transfer)...

I booked a room at the Econo Lodge in Niagara Falls Ont for the 27th and 28th of April. When we arrived at 830 pm on the 27th we were told that the lodge would be closed the following day and we would be relocated to an area that would cost us 30+ to cab to and from. We were blown away that we didn't get any notification before this and felt like we should have been contacted in transit.

Front desk man very unfriendly, got my room, the gutter outside my window was so loud I could not sleep. At 3AM went back to front desk with a video to prove the loud sound. He never said anything, just gave me a card for a new room. I took a photo of it to prove it was totally gutted on the back wall, all electrical and plumbing and insulation exposed and floor covered with debris. Took photo to guy at desk who NEVER said anything like "Sorry about that." Got another room key and was reminded checkout was at 11am. I said, "Are you kidding! I will check out when I have had some sleep. I went to third room and slept for 5 hours and left this hellhole.

Hotel was run down, not that clean and the free breakfast was nonexistent. I book the hotel because of the low price of the room. The hotel was centrally located for us seeing Prescott and Sedona. I will never book a room because of a low price without really checking on the hotel.

We had a wonderful King room and everything was just right for our stay - the floors and room was spotless and the bathroom was very clean too. Great hot breakfast too. Parking was good too and no problems overnight.

Econolodge in Richmond Hill GA. Dimmed the lights in the room as I sat down to eat and bugs started to appear from everywhere. Killed four or five to show management and was greeted at the counter by an Indian lady who was extremely rude. To add insult to injury she gave me a fake corporate number.

This hotel hired a towing company to tow my car. We were staying at this hotel for almost 3 weeks. As guests the hotel had our car on file, our tag #, make and model. The towing operator broke into my car and towed my vehicle in the evening while I was sleeping. When I found my car missing in the morning the manager at the front desk just laughed and gave me the number to the towing company and told me to keep it quiet while I was talking to the towing company. Everyone in the lobby was laughing. I'm sure the hotel got a kickback out of the $158 towing fee I was charged. They are thieves.

Charged twice 100 bucks for not smoking in a non smoking room. Poor customer service. I've screenshots of other complaints. Old socks in the room. Food around bottom of bed. They made the adjustment at 120 pm. I used the money they said. I took a Lyft before the money was there. Bull! Put our account in the negative. Not done.

My husband and I had the worst experience at the Econo Lodge Hotel Paw Paw, MI this last weekend. We arrived at the Econo Lodge late after a long day with family and provided our pre-paid reservation information. At first the person at the desk just indicated we didn't have a reservation. After showing him the documents confirming our reservation, he conceded that we had a reservation but he had cancelled it. He informed us that he had the right to refuse anyone a room at his discretion. After checking with all the other hotels in Paw Paw, it became clear that rooms were in high demand that night and no rooms were available.

I had pre-paid for my June 23, 2018 one night Econolodge Paw Paw, MI reservation through Hotwire.com on May 21, 2018. I felt comfortable that all was well with the reservation when I got a reminder email from Hotwire on June 21, 2018. I arrived at the Econolodge front desk just after 11:00 PM after a long day. I provided my ID and indicated that I had a one day prepaid reservation. A middle aged gentleman at the counter took my ID to check his computer and returned shortly to indicate that he had no record of my reservation in his system. I provided him electronic confirmation of my pre-paid reservation with confirmation number.

I missed my cancellation deadline by half an hour so they refused to modify my stay from 2 days to 1. Even if I cancelled outright I'd have to pay for the one night!! Of course they were very apologetic they couldn't help but were more than happy to give me the runaround. 800 number told me to call the hotel, hotel told me to call the 800 number...

Exhausted with some 500 plus miles driven that day, late 10:29... Checked IN! Was not given receipt. My mistake. Assigned room 118. On advice from Mgr, drove up road to get food. Room was definitely a pet room, no biggie. Showered tub had mold above the tub. Dried with baby thin towels. Got over it. Right to sleep. However, at some 4:15 woke to burning smell... Ammonia was killing us. We got up and left. I went to the side window, rang bell, complained the room was toxic in smell, to tall Indian man, same fella who checked me in... That we were leaving and I was very upset. Ask about a refund. Ha!

Econo Lodge, Woodson Rd, St. Louis, MO. Walked in the door to get to the room and got hit in the face by **. Hallway was smokey and I had to immediately go outside before my 1 year old grandson had an asthma attack. I go to the front desk and Joe (older Indian man doing the check-in) tells me it's not his problem and we'll just have to deal with it if we want to stay there. And if I want to move rooms it will be an additional charge. Two people came in behind us with the same complaint and were told the same thing. Who should have to sit up with two young kids waiting on police when we're only staying for a few hours before catching a plane???

I was about to check in and another guest was there. He said he had bed bugs. You could see the bites all over his neck. The manager didn’t want to refund my money for both my rooms. Which I never even checked into the room.

Choice Hotels - Econolodge, Iowa. It was a good stay, within my budget and they provided everything I needed. It was walking distance to restaurants so I didn't have to drive somewhere else to have dinner.

Econo Lodge North Academy - I paid for a room in advance online. When I went to check in I was told I had to come up with an additional $150 to get the room I had paid for. When I told the proprietor I did not have that much additional money he refused to give me the room or a refund of what I had already paid. So I was robbed of $46 and got nothing for my money. These people are crooks and should face criminal charges.

BEWARE!! Was charged with damages. There was never any proof of nor ever happened. General manager would not intervene. Place is run down and dirty. Probably scamming money to fix the nasty thing up with. WORST EXPERIENCE IN A HOTEL EVER! STAY ANYWHERE BUT CHOICE HOTELS!!

We had to go to Cleveland Ohio from Illinois for my sister's memorial service. Since this was not a planned trip, I didn't get a whole lot of time to find a hotel. Many hotels did not have much availability for the time frame needed. I found the EconoLodge. Pictures of it on website showed it as a decent place. Our room was on the 3rd floor, there was NO elevator, had to walk up to the 3rd floor. There was NO microwave, coffeepot, or alarm clock in the room. Had only 1 chair, had to ask for another chair since there were 2 of us. That 2ND chair had a leg that was broken.

Had closing. Scheduled in Orlando for 10/11/2017. Made reservation at Econolodge in Palm Coast. For 10/10/2017 – tom 10/11/2017 (Received. Reservation # **. for same). After driving 15 hrs arrived to find out reservation was for 10/24/2017. I had to pay for another night because a third party changed my reservation for whatever reason. My original reservation paid by my America Express states on my AMEX BILL: ECONOLODGE 586057 Palm. Coast. Arrival Date. Departure. Date. 10/06/17. 10/ 07./17 LODGING CARDEPOSIT. Now, if you have any reasonable answer, please explain how this happened.? P.S. I also paid double for a room. I also. have my Amex Bill for proof.

I booked a 2 night stay at the Econolodge in Durango Co. through Choice Privileges Rewards Program. I was charged 133.50 for the 1st night and 144.00 for the second night. On the day I checked in I received an email from the rewards program telling me I had points to use and where did I want to go. I typed in Durango Co, pushed find hotels, saw the Econolodge listed for 112.00 a night on the same day I checked in for 133.50. I went to the desk and asked for the rate published and they refused so I called customer service and am now 3 days into trying to get a refund for the overcharges. Today's phone call lasted one and one half hours. I spoke to 3 people and had to repeat the complaint 3 times and that was just today! Never again will I deal with this company.

Econolodge Crystal River FL - It is almost hard to believe that in the 21st century this filthy, smelly and filled with germ hotels exist. The rug, bathtub linens, and towels are a health HAZARD. The receptionist should get -0 for friendliness and helpful. I am a senior. Was pouring rain the phones were not being answered. Had to cross the parking lot. 3 employees talking and completely ignoring the telephones. I needed Lysol to spray the room. There was none their suggestion. Sleep with the windows open. Not only that they HAVE NOT issue a credit for 1 night THEY OWE ME MONEY. THE CREDIT IS ON THE WAY. Sleep in your car. I guarantee you is healthier. By the way no one knew why there was not a TV service.

Econo Lodge West Ossipee New Hampshire - Terrible hotel! Room was terrible, food left in fridge and staff was non-existent and when we left my wife left clothing in a drawer so we called the hotel within an hour of leaving and we're informed that access to the room wasn't possible because housekeeping had left for the day and to call back the next day (it was 11am). We called the next day and was informed nothing was found which was a lie but fine we'll live.

Econolodge North Academy Colorado Springs CO - This hotel was filthy and the smell in our room was unbearable - heavy with odor masking. There were mattresses right in front of our door along with pictures and chairs - apparently they were remodeling. The elevator was filthy to include trash and cigarette butts. The rating on this dump was 4.9. That is truly fraud. We decided to leave and told the front office girl why we were leaving - they still charged us for the night which I am disputing with my credit card company. I will NEVER stay at any of the Choice Hotels again. They need to get a handle on their franchise owners.

I flew in from Seattle and made a reservation with EconoLodge in Bellingham. My rental vehicles steering failed on my way to Bellingham. I called to cancel my EconoLodge reservation 1 hour after my reservation was made and I was hung up on by the man at the hotel. I called the next day to talk to the manager and was denied to talk to manager. I went again next day and talked to manager in person about what had happened to me and the manager said I was a no show, and I should have cancelled within 24 hours. I said I called to cancel within an hour of making my reservation and was hung up on. She said that the owners decided that they were not going to let me cancel even though I called within the 24 hour window time frame to cancel.

Checked into room around 8:45pm and we went to room and it looked nothing like the photo in the email confirmation. The room had a broken door jamb, holes in the wall, no trim around the floor, wires hanging out, broken tile, broken sink, food down the drain pipe, light bulb falling out of fixture, no handle on the bathroom sink, lamp shade broken, sheets and blankets with burn holes. When I requested another room. Management said they were booked, however their sign did not indicate that nor did their parking lot. They never mentioned we could have checked out then and got a refund. Spoke to Choice Hotels corporate and filed grievance. Asked hotel to get refund and they refused. Hotel lied and said they offered me a refund that night we were there but they didn't. Have since filed a dispute with my credit card company.

Econolodge in Texarkana,TX. Roughly 12:40 am. We booked our room a few hours earlier via our choice hotels app. Surprisingly the hotel had 4 out of 5 stars. Pictures looked good. Sweet right? We booked a king size bed no smoking room. My confirmation email shows it. What we are given is a 2 double bed smoking room. So we ask for a non smoking room, king size bed. We get to our new room and it's non smoking but double size. Ok we can deal. My friend goes to check the bathroom and pulls out a towel and there was a dead cockroach in the towel.

We was there 20 June 2017. Before the last 27 years we always loved them. Now in Wade, NC, 3945 Goldsboro Rd, we got the room. The first room the hard floor never washed the last 6 months. Bed was very dirty, not changed and the coffee pitcher had a 4 weeks old mold coffee there, but the cleaner like some tip, I gave to her. Better you cleaning. The second room was ok but tv, telephone, alarm clock was not working. Get my tip too. Morning we find out the manager is all week on the GOLF TOURNAMENT, and nobody replace it. Why?? Besides we had to pay 20$ more for king size bed. We never ever had to pay extra money. It's truth. Nothing last forever. We find on the way home; HOLIDAY EXPRESS INN and 15$ more than this garbage dump, and breakfast, SO GREAT LIKE LUNCH. Please never ever stay ECONOLODGE AGAIN. Thank you.

I will never go back to this hotel ever in life again. Usually the staff is nice but the manager's wife who was an elder Indian lady was super rude. In the morning when we went for breakfast we told her "Good morning" she only stared at us and didn't reply. When I took my kids to the pool we asked for extra towels. She asked what room we were in and stated I only have a king size room and didn't pay for that. I was floored. I told her I would pay for the extra towels. She was very rude and disrespectful.

I can't believe this place is open. First thing is they said they had 4 rooms left and they had 60 or more open. The price was over 200. Hell you can get something in Vegas for a quarter of the price. The place is outdated and dirty, bathroom light doesn't work, dirty tub, hanger on wall broken, and it's musty and smells... GROSS!!!

We stayed at Econolodge in Jacksonville FL Mayport. We paid for the room at 2. They said it wouldn't be ready till 4. Went to the beach, came back around 6. They gave us the key card. We went to the room, opened the door, beer cans everywhere, beds messed up. Went back to the office told them. They moved us. Got to that room. Water didn't work in the tub, our shower door would not lock, lock was broke off. Told them. They said, "Sorry we are out of rooms." We had our kids. Didn't really feel safe but we stayed. Got home a week later and found we had bed bugs. Had to get the house and beds and furniture treated a 1000 dollars later. I would not recommend this place to anyone. I have photos.

I am so utterly disgusted in the fact that the Econolodge located in Carrollton GA is still in business and nothing has been done or investigated regarding all the bad reviews on their website. I have stayed there and it's a horrible place. For one the property needs an overhaul badly inside and out. They have infestations of roaches and they have so many rooms that have bed bugs. And when it's brought to the attention of the what is called manager it's pretty much ignored. If you're lucky enough not to get cursed out and banned from the property she will smile in your face and bellow out her plans to make it right and give you tons of apologies but when you leave she laughs and goes on to what she does best which is nothing.

I checked into the motel in Sedalia, Mo. To start several things were broke in the room. The exhaust fan in the bathroom, the microwave, Power outlets. I sat on my bed and it broke. I went to the front desk and told them what had happened. The manager asked me if I had been jumping on the bed. I am 60 yrs old. No I haven't been jumping on the bed. She did change my room but rude comments from her were not needed or appreciated.

The Econo Lodge on Providence Highway and affiliate with Choice Hotels located in Sharon, Massachusetts is far from an adequate place to stay and enjoy a visit to the Boston area. The hotel clerk and staff are far from friendly and the rooms do not look like any of the pictures from the online website. The bathroom and vanity area was full of hair and soap scum, microwave was filthy with food from the guests and or guests from previous stays and it looked like the freezer and refrigerator had never seen a day of cleaning. We chose this location because it was one of the cheapest rates for Choice Hotels in the areas. Mind you it was over 100 dollars a night's stay.

I stayed at the Choice Hotel (Econo Lodge) on Queen City Drive near the airport in Charlotte, North Carolina when a mirror fell off the wall. I informed the desk clerk and she stated that the hotel did not have anyone to clean it up, I would have to do it myself. She did not have any other rooms for me to switch over to either. That same desk clerk gave me a broom to remove the glass and told me that I had to get it up myself. There was at the time a maintenance person that stated he was tired and he was not cleaning it up. I had just checked into the room and asked then if I could speak to the manager. Once reentering the room and moving all my belongings to the front of the room, a piece of the rest the mirror cut my hand. I immediately went back to the desk and explained what happened and they said that they had a room for me then. I had to go to the emergency room to get 8 stitches.

On 01-12-17 I checked into the Econo Lodge in Fallbrook Ca. Upon arrival I found that the parking lot was tight and not designed for the size of vehicle I was driving (full size Dodge pickup). After checking into room 107 we found that the doors did not shut tight and had to be double locked to hold tight. In the bathroom there was a lack of ventilation which could account for the large black stains on the ceiling above the shower.

Our room had floors that moved when you walked on them (second floor). Smelled like someone has just smoke two packs of cigarettes in them but we were repeatedly told it was non-smoking, my wife was constantly having breathing problems because it smells so bad! The curtains were so old the light shines through (have pics). There was spots on the pillow and brown spots on the sheets. We called the front desk several times and no one ever answered! Our reservation was wrong and my sister in law was able to check into our room with no id or even calling us to make sure it was our room, that could have been anyone and he just handed them the key!!!! I have pictures to show the nasty room and nothing was done to accommodate us in any way!!!!

Econo Lodge 601 Ocean Boulevard Myrtle Beach South Carolina. First room they put us in I killed 11 cockroaches in less than 30 minutes, taking them to the front desk in a Kleenex, putting them on the counter for everyone to see. The clerk was in total shock. At first she only offered to go spray the room this horrible smelling stuff. My mother has COPD and could not stand the smell of the spray. The carpet was filthy there wasn't no way we would take our shoes off and walking across that carpet - candy smashed into the carpet.

I made a hotel booking at Econolodge through Choice Privileges online. It has a fill up forms which I made. After I filled all the necessary information it didn't gave me a chance to review my purchase before confirming my reservation. It just confirmed everything and I was immediately calling the every number they have to change my date because it had a different date from what I wanted to book. In filling up the information it gave me only 4 to fill up my booking. 1 my information, 2 my address, 3 credit card information, 4 choice of being a Choice Privilege then submit. But it didn't have a clear review of my booking. Once I hit the submit boom it went right through the confirmation.

I stayed at Econo Lodge in Fredericksburg based on Trivago's smiley face rating and the price, set by Priceline.com. I stayed 10/14/16. We checked in late that night and the room had a foul smell and the carpet was wet. A large bug crawled across the wall. We opened the doors and windows to air out the smell and tried to sleep there as the town was sold-out. At 4 a.m. we could no longer sleep comfortably and I asked for a refund. They agreed to do so through Priceline, which sent me a confirmation that my refund will post to my bank account in 5-10 business days. I am happy that we will be refunded but I cannot recommend a hotel that I believe was fumigated shortly before our arrival. The manager also claimed that I had to leave at 4 a.m. after we received our refund which was obviously not possible.

I stayed in this Econolodge from 9/29/16 to 10/2/16. I was very unhappy with the room. It wasn't clean, the bathroom was dirty, the tub had a dirty ring around it, the floors hadn't been cleaned. There was urine around the base of the toilet, the electrical plug was hanging out of the wall and there was black mold around the ceiling above the shower. The whole room smelled moldy and musty. Complaining did no good. I will NEVER stay at this place ever again and would not recommend it to anyone. The breakfast area was bad, the waffle maker didn't cook waffles all the way, toaster wasn't working.

We go to Bear Lake every summer and try to stay in a hotel on our way there. We've stayed at this hotel twice and haven't had anything bad to say. It's priced right if you're on a budget but well managed.

I called Econo Lodge and asked if they took AAA card. The girl said "no but come in and we can make some kind of a good deal." When I get there no one knows anything about it. I asked to talk to Sueanne, who told me that, the receptionist said she would call her. She called her about 7 times, kept telling me she did not answer her phone. I said I would wait until she contacted her. I would of stayed at different hotel except I was told I would get a good deal. I sat in waiting room for 30 minutes, then a guy said she was there, she was outside behind the hotel. They told me to walk outside, go around building and find her. I go back there they are girls standing there and just ignored me. I asked for Sueanne, she said she forgot about the deal.

A friend and I made a reservation at this hotel when we had a dog show on the Cape. The room was $69 a night, at first appeared clean but worn. HOWEVER, the toilet eventually overflowed, the sink took forever to drain, and the TV had one working channel and there were spiders in the bathroom. Yuck! We walked our dogs at the end of the building, where we saw two broken air conditioners, two refrigerators, and a toilet. There was also trash all over the place. It was gross!

We were traveling thru Ga and wanted a hotel for the night with a pool. When we got there, the pool was green, that upset us but we would deal with it as we just traveled for hours and were tired. The room smelled musty when we walked in. I sat down on the bed. My husband sat on the chair. The bed was extremely damp feeling, I then went to prop a pillow behind my back and I see something thru the pillowcase, it is BLOOD. I then go into the bathroom, there is no plug for the bathtub, there is pubic hair on the toilet seat & on the floor. I'm so disgusted by then, but we were exhausted, I wanted to check the bed sheets & there was something black and gross on it.

The top blanket had stains on it. Wrinkled top sheet with hair on it. The blanket had cigarette burns in it, no mattress pad and one pillow. Not that I would ever have used it. The bathroom covered in mold and the showers was actually disintegrating. I didn't put my bags down in the 15 minutes I was there. I did however take pictures. You need to see it to believe it.

Arrived in Sea-Tac airport and could get my rental car until the next day because of problems with Budget Car Rental in Sea-Tac. I had a nine day stay planned at the Bellingham Washington Econo Lodge. Having health issues and being disabled I decided that I was better off getting a hotel that night in Sea-Tac rather than wait any longer for my car. I cancelled the reservation for that day in the Econo Lodge in Bellingham Washington and checked in the Econo Lodge in Sea-Tac. I ended up being charged in both Econo Lodges and the Bellingham Econo Lodge would not waive the charge. Talking about not being understanding of a situation beyond my control. Called Choice Hotels which represent both hotels and their customer service department was not much help.

St. George, SC Terrible and Filthy! When I asked for acknowledgement in writing that I was checking out because of live and dead BED BUGs, the owner refused. I called police and filed a complaint. Avoid at all cost!

My daughter, granddaughter and I stayed at the Econo Lodge in Marion, VA on July 30, 2016. We thought it would be okay since it was a name motel that we knew. Much to our disappointment though the room was anything but pleasant. The upholstery on the furniture was old and dirty. The carpet felt dirty as well. We kept our shoes on. The toilet overflowed. The lady from the front desk came and plunged it, but then did not clean off the seat. We were afraid to flush it the rest of the night. And it was $90 for the night. We had to dodge spiders and their webs to get to our room. If it wasn't for the fact that we had been driving all day, my daughter had a seizure, and my granddaughter had thrown up... I would have went to another hotel. But I guess that's how they get you. And that cost was with my AARP discount??? It was not worth it at all. I don't think I'll ever stay at an Econo Lodge again after this. I have my receipt to prove it.

My husband and I stayed at the Hotel Sun Aug14 for one night. The door was hard to open and it wouldn't close all the way. The bathroom shower was all messed up. The lights half-worked. I am a Econo Lodge guest in many cities. THIS WAS A BAD HOTEL. HOTEL NEEDS A LOT OF WORK. NO MICRO AT ALL IN THE ROOM, NO IRON. BUT IRONING BOARD.

On July 8th my husband and I traveled to Ohio for work. We booked a room at the Econolodge in Perrysburg Ohio. Upon arrival we got to our room and it smelled horrible of smoke, mold and urine. The bathroom was dirty, tiles broken, lampshades stained. Pretty gross. We got in very late so stayed since we already paid and they didn't do refunds. We got up early and went to work. Came back to the room to nap before the next job when my employee that was with us felt something crawling on his arm. He looked and it was a bedbug. He got up and we all looked, they were coming out of the pillow and the mattress. This is disgusting.

Stayed at Grand Rapids, MI for 3 nights for a basketball tournament. My husband found a bed bug crawling up the curtain. He took it to the front desk who swore it was not a bed bug and confiscated it. A friend who was also staying and works at the health department sent a photo to a coworker who confirmed it was a bed bug. The next day when packing up, we noticed another bug on the corner of our daughter's bed. My husband went down to talk to the manager, but the front desk said the manager would not come out to talk to him. By far the most disgusting hotel experience we've ever had. Packed everything up in garbage bags and went straight to a laundromat after an exhausting weekend.

This has to be the worst case of hotel management I've ever seen. Bathroom was absolutely disgusting. Hair and black mold. It looked like it had never been cleaned, EVER. There was a black ring around the tub. The towels had grease hand prints on them. A cardboard Christmas tree was hanging in the bathroom to try to cover the smell. The room reeked in general. It was also FULL of mosquitoes. I am also covered in BEDBUG BITES! (I have photos.) Which I am VERY allergic to. The floor was so gross and sticky that I could not take off my shoes. There was a water leak in the room so the floor by the bathroom was soaked, which added to the smell.

I have been trying to get this straightened out. I stayed at the Econo Lodge in Canton, GA. On the 14th of June I was charged 58+$ for my room which I paid for with my credit card. Then when I was checking my account I see that there was another charge of 100$ from the same hotel. I called the hotel and they told me that the 100$ was because we smoked in the room. First of all I asked for a smoking room because the person that I was traveling with smokes but when we got to the room there was a no smoking sign on the door. Being that it was late we both just fell asleep and when we got up in the morning we picked up our things and checked out. (No one smoked).

We stayed 3 nights at an Econolodge in Carrollton Virginia and was charged an additional 32$ outside of our agreed payment. When we asked front desk he was extremely hostile with me claiming it was a holding fee and wouldn't be charged only pending and it would drop off. It didn't drop off and after calling corporate 4 times getting hung up on every time we finally got in contact with them and they revealed it wasn't a holding fee and it's still unknown what it is. It got tacked onto our third night showing in the receipt our third night was 94$... We're still working with corporate to get our refund. Not to mention the room had bugs and smelled like **.

The econo lodge in Jeffersonville Ohio off 71 never accepts coupons. I have been staying in this area for several months now and no matter what day of the week the coupon isn't being accepted, so why do they keep printing coupons in the free coupon book if they never ever accept them???

This review is about the Econo Lodge at exit 41, on I75 north in London, Kentucky. My husband and I had been driving for the better part of the day. We decided to stop for the night and checked in. Upon arrival to our room, I sat on the bed. My husband moved his pillow, and on top of his pillow was a bed bug. We immediately left, got our refund, and went to another hotel. Upon check in at this hotel, I asked if their rooms had bed bugs. I found it odd that this person knew exactly which hotel I had just come from. With other hotels in the area knowing that this particular has bed bugs, I find it hard to believe that the management of the Econo Lodge would not do anything to eliminate this health hazard. I will not frequent another Econo Lodge any time soon.

Horrific experience is probably an understatement. I checked in at the Econo Lodge West in El Paso, Tx. on Mesa St. The lack of cleanliness and hygiene at this hotel is beyond disgusting! I was switched not once or twice but three times since every room I was put in was disgustingly filthy! The first room was the worst. I walked into a bed frame, wall, picture mounted on top of the bed and sofa all completely covered in semen!! Yes! I'm not exaggerating it was completely covered in it. Absolutely disgusting!! The remote control was absolutely filthy as well, full of who knows what and human hair!! Oh yes, and let's not forget the phone in the room did not work. I went to the front office to express my disgust and wanted my money back but the manager refused and put me in another room. Well this one had dirty, stained towels and the bedding had blood stains and burned cigarette holes.

Stay at this motel was a terrible mistake. Located in bad area. The back door is open all night due to key box being broken. Creepy people come off street and walk halls, no pool, TV got stolen out my room after check out. Manager called me and told me about missing TV without checking "cameras". I then told him about a strange man I encountered on the back step as I was leaving. Bathtub faucet ran all day and night, water never did get hot, microwave didn't work properly. I won't mention the breakfast!!! Last but not least, the housekeeping staff was not friendly. They were actually rude!! Pictures can hide deception, but I know I will never stay there again! Did see a few roaches also. This place needs to be torn down asap!!! Two Notch Road location (Nates Rd.)

Made a reservation at Econo Lodge months early in Beaufort, SC. When I got there the manager Freddy would not let me check in, said that their hotel did not allow one to make reservations online. Freddy asked me to leave as it was not his problem. Do not stay at Econo Lodge even with a reservation, makes no difference. If they want to tell you "No" then they will. Even when I called customer care they said they support their manager's and their business decisions. This Freddy was just a classic **. I hope the whole state of South Carolina is not like this.

One night stay at Richburg SC Econo lodge. I arrived late as I was traveling North. Was given a room on the bottom floor. I woke up and took a shower. While taking a shower I turned around and I felt a slight pain on my left foot. I looked down and the shower had a 6 in or so crack in the floor. I got out of the shower and my foot had a cut along the side of it. I wrapped it up and had a first aid kit in my bag. I put some antibiotic and a band-aid over the cut. I didn't think it had cut that deep. I went to the office and showed the 2 ladies at the counter and they stated, "Oh that room was not to be rented, we're so sorry about that. We knew there was a room with a broken tub but we forgot which one it was." I ask for the manager and they said she wasn't in yet. I had to get on the road, so I left and made a note of the place and thought well I should be able to call back and see about a discount or refund my money.

I booked a room online with Choice Hotels on the way to my destination on 4/17/2016 for one night. I was already in town but it was raining and I wanted to eat something before settling in for the night. The reservation was non-cancellable but I knew I was not cancelling since it was for that day. When I got to the hotel, the reservation they had for me was for May 1, 2016 and when I looked that's what my confirmation said. When I called them to tell them of the mistake they made, all they said was that They could not cancel. Needless to say, I had to pay for my stay that night and will have to pay for the May 1 reservation. I will NEVER stay in a Choice Hotel again and I will make EVERY effort to make it known that this line of hotels has no integrity and that they operate underhanded.

We had reservations for April 4-5 2016 at Sandusky, Ohio. The process was very appreciated... no problems at all. The customer service was great. We even checked in earlier with no problems. The room was very clean... except a sitting chair at the desk. They even serve a light continental breakfast before 11 am. The staff was very accommodating. We are planning on going back to Sandusky this summer... will check availability for rooms again.

I reserved a room for a week while visiting for my husband's drill sergeant graduation. Pictures online looked good. Once I arrived, there were people outside I soon learned that worked there verbally harassing me! The lobby was not so great but I was willing to continue and see what my room looked like. Went to go to my room and the men I had seen out front were smoking in the building. The whole place smelled of cigarettes. Walked into my room, stains all over the bedding, marks and stains all over the walls, things hind in the walls were crooked and falling off, air conditioner smelled of a rotting animal, there was no shower curtain, no towels, huge whole in the ceiling of the bathroom patched up with a piece of plywood.

The website application asked for a lot of information. However, the date of occupancy was filled in automatically without customer input in such a way that it was easy to miss. There was no way to correct the date after a certain point in the web page. A new registration was prepared with the new date. The company refused to cancel the first registration and there was no person at customer relations or otherwise that had the authority to adjust for this situation. Just bad business practice and not reasonable. Could have been corrected with absolutely no loss to them. Instead they lost a customer for all time. Avoid doing business with them.

Econolodge Selma NC. On Monday February 29th 2016 I was extremely tired as well as a co-worker of mine who came later from Law enforcement physical training camp in South Carolina and I couldn't make it home all the way so I stopped at the Econolodge in Selma. I used my AARP and was charged 67.19. When you check into any establishment, you expect for the motel to grant you what you ask for. Mind you when we were resting, we heard several women who appeared to be arguing loudly below the room we were assigned on the first level. We both figured it was something brief and being that we were both tired we let it go. Then approx. 40 to 45 min later two parties began to get loud again. One party of males beside us and some females and along with that a car in the parking area blasting their music.

Last weekend we stayed at the Econo Lodge, Elkart, IN for 2 nights. The motel room wasn't too bad, except it did smell stuffy, and we let the door open for awhile. They did mislead us when they said that there was a continental breakfast. The menu was 2 kinds of cereal, milk (just on the first day, as they were out the 2nd day), also bagels, coffee and juice. I must say the toaster only worked on the one side. We were told the 2nd day that milk was coming, but after 2 hours it still wasn't there. So, we didn't wait any longer and left. Would I recommend this motel, no way!

Thanksgiving weekend 2015. Econo Lodge Downtown Memphis TN. The wrong hotel was booked for me by a family member, during a family reunion weekend, they were booking hotels for all the families that were attending. Was supposed to have been Econo Lodge Memphis on Elvis Presley Blvd. We asked for a refund to book the correct hotel and they would not. So we thought this might be ok and we would have to drive further to meet our families.

I have traveled across country and have NEVER had a worse experience than I had at the Econo Lodge in Ridgeland, SC. We checked in somewhere between 6:30 and 7 PM January 2, 2016. We went to eat then back to the room. I finally went to bed around 1 am. After about 2 hours I couldn't stand the itching anymore so I decided to take a shower to see if that would help. When I looked in the mirror I noticed several bites. One on my right arm, 2 on my left arm, 1 on my left finger, and 1 on my chest. After getting dressed I woke my husband and had him check my neck and sure enough there was another 1 right in the middle of the back of my neck. I told him we have to get out of here. I was so upset I threw my nightclothes out.

Room was not cleaned and was damaged. Towels were folded in half and were still damp. Leftover, opened soap was in the shower. Desk had food stains. Room had damaged counter. Room smelled. I was given a new room after complaining. There was a big difference. Then I saw the attached picture. It looks like I was actually given Room 109 originally. That room number was x'd out and Room 115 was written in.

I checked in Econolodge hotel in Bloomington Illinois December 9. I was laying in the bed and started feeling itchy. Jumped up, moved the pillows and saw two bed bugs crawling around. Grab my bags and went to the front desk to get my money back. They asked what the problem was. I said "you got bugs." The owner with a attitude said "I have no bugs here." I took him back to the room moved the pillows and "Guess what you do have bugs. Now give me my money back and I need the number for the corporate office." He said "I don't have that number." So I got my money and a red itchy neck and shoulders and walk out.

I reserved a room at the Econolodge in Orlando, Florida on 8700 S. Orange Blossom Trail. The online booking process was easy enough and they made sure to charge the credit card instantly. That is the full extent of the positive aspects of this experience. The client I had reserved the room for arrived and the hotel had no record of the reservation. I relinquished the confirmation number, and personnel at the hotel stated they still had no record of it and charged me with the task of calling Choice Hotels customer service.

Our room did not lock, had problem getting them to fix the problem. Black girl at desk would not wait on us and when she did no eye contact! The owner did not speak English I think he was Arab or Indian. I told him my problem he hung up on me! We checked out a day early! Do not go here. THE PARKING LOT was full of people having a party!

I checked in. He said it was 5. I say 7. I went in my room and left. Came back and was disgusted. You cannot believe the condition of this room - bed bugs?? On shower curtain - yellow stains, mold in air conditioner, microwave, bathroom floor. Yuck. I got pic and video. When I asked to be refunded, he said no. I should have complained within the first 15 min. Excuse me, I have a life.

I checked in on October 10, 2015. The price of the hotel was different from what was given online. The bathtub had bugs in the tub. I call the front desk and ask if someone could clean it. The manager told me there was no one to clean it. The television doesn't work. Econo Lodge at 998 west landis Vineland nj is about the worst place to ever stay.

Okay I had look down on the side of my toilet here in my room and I have pictures also. I had really thick dirt on it and it looks like it was never clean for at least a couple months so I was wiping it and got water on the tile floor and I slipped and sprained my ankle and went to the hospital for it. And this place here don't even care, they don't even give you a free night. And speaking of free night they didn't let me know about the promotion that they had going on, either where you stay two nights and you get one free and I am NOT eligible for that now either they said because I didn't sign up right away. I feel like I've been robbed and I spent a lot of money. And this place here the housing would be a lot cleaner and the hospitality from the front desk manager to be a lot nicer. I think I should be compensated for in a certain way or another. Thank you again.

I have been reserving hotel, cruises and flights online for years but never have come across the problem I had with Choice Hotels or Economy Lodge Biltmore. I put my dates in the appropriate box on the search page as I always do. Economy Lodge Biltmore came up as a inexpensive and available room for an October weekend so I chose it, put all my info in and entered. It wasn't until the transaction was complete I noticed the date was for the same day, I was making the reservation on, which was last night, not my preferred future date and it was already 10:30 at night. I immediately tried to cancel but couldn't. I called Choice Hotels and was hung up on after about a 15-min. hold, called the hotel with no luck, called Choice Hotels back and after a long wait he told me I could talk to the general manager the next day.

RE: Orbitz Booking Number ** / Hotel Confirmation **. I booked a three night stay at the Econolodge located at 491 E. Highway 76 in Anderson, Missouri. The period of the stay was September 4-7. Upon arrival we found the reception area unoccupied and waited approximately twenty minutes for anyone to arrive to check us in, this despite calling "0" (twice) as instructed by a sign on the counter, and calling the Asst. General Manager, **, whose business card was also on the counter. A young woman then came into the reception and said she was sorry for not be available and that we should have called "0" for assistance. I advised that we did, and she said "really, it never rang though." I suspect this is because she had the wireless phone with her and was talking to a friend while outside smoking. She was still on the phone when she returned to the counter.

During our stay (which included reservations for four different rooms so they had a good bit of my money), we were not left extra toilet paper in our rooms, no room cleaning was done on ANY of the four rooms. We went to the front desk and were told to look for someone the premises to get clean towels and toilet paper from!! REALLY??? What a joke! Remote control for TV did not work in one of the rooms and she said she would send someone around to replace it which we knew was a lie because she never asked the room number. My daughters in-laws had to have their room switched due to dead ants not cleaned up in the first room they checked into!! This is unacceptable service from anywhere and there should be a way to hold them accountable for not providing services that have been paid for in advance!!

We had rooms reserved for the 19th and 20th of August in Urbandale, IA. Due to 8.5 inches of rain on the 18th and previous water problems in our basement we were not able to come to Urbandale. I called on the 19th to cancel - did not expect a refund for that night but was told no for the 20th. Why? It was 24 hours in advance and with the IA State Fair going on you would surely be able to fill it. Not getting refunded for the 20th (and due to circumstances beyond our control the 19th) did not make for very happy customers. Doubt if we will choose to stay at an Econolodge any time soon. People cannot believe that you refused to refund.

I made reservations at the Econolodge Meadowlands in Carlstadt, New Jersey, got my confirmation number. It was recommended by a friend who was also planning to stay there. My friend visited the hotel yesterday. It turns out the hotel is condemned. I've been trying to go to Comic Con New York for five years and 5 weeks before the show I don't have a place to stay.

When I called a couple day prior to leaving FL to GA; I spoke with front desk (Wife of Hotel Owner) whom quoted me $59 for 2 adults double bed. When I arrived (same lady I spoke with on the phone) said my total was 85.50. I hesitated however did not say anything because considering taxes, I added a child, time of check in etc. I asked for non-smoking cuz I don't smoke, my niece whom accompanied me was pregnant and neither does my 4 yr old grandson smoke. While my room smelled like smoke and dog. After complaining to front desk, she insisted that it was non-smoking and showed another room which smelled like smoke and a rotten **. I immediately asked for a refund. She said "NO REFUND" and showed me a third room; It smelled much better but now the ceiling is sagging down and there's mold!!!

Do yourself a favor and don't stay here. The run down room, broken hairdryer and clock weren't the biggest problems. Management's complete lack of concern for their guests was the real issue. We checked in late at night, obviously exhausted and road-weary. Before 8 a.m. we were awoken with a jolt, it sounded as though a tidal wave was about to come through the door. Garden hoses were hanging from the second floor balcony above us and dropping water several feet to the ground, making a horrible noise.

We signed into EconoLodge at 11:30 am on August 15, was told they only had this room left in the back for they were full. I took if for I wanted a back room. We asked if they took AAA they told us no. They took our card and ran it and gave us the keys. We told them we would be back at midnight. When we came to our room 112 at midnight there was another couple there. My husband told them it was our room. They said no way it was their's. He went to the front desk and told them someone was in our room.

I checked into the Econolodge Inn at 3608 Kahn Drive, Lumberton, North Carolina at approximately 11:30 am on August 14th. While at the front desk, the young lady (desk clerk) paused from assigning me my room and began yelling to a male (unknown if the person was an employee or not). After assigning my room and locating same, I noted that the hallway leading to my room appeared to have a foul musty smell similar to a mildew odor.

We had our family reunion in North Carolina this year. I searched motels/hotels and came up with the Econolodge as it was only a 20-minute drive to my grandfather's house. The lobby is gorgeous and welcoming. I expected the same to be true for my rooms (223 and 231). My room was totally disgusting. One of the box springs on one of the beds was totally busted and I kept hitting my leg on the metal bed frame as it protruded out! You can imagine how bruised and sore my leg was and still is! My only regret was that I did not take pictures!

Arrived at 2905 Parkway in Pigeon Forge on August 5th about 2:00 pm to be assigned room 139. This was not a room overlooking the river that we requested through Hotels.com. Manager stated the reservation came through for a regular room. Manager gave us room 118 that was overlooking the river and stated she would charge my card $30 for the upgrade, I was fine with that. The room was not clean. I told her that's fine we will just go to the pool for a while. After approximately 1 1/2 hours, our room still was not cleaned. My husband inquired and the manager stated that the rooms with reservations are being cleaned first. Keep in mind that we had a guaranteed reservation. The manager told him that we could leave if we did not like it. This was the first rude remark.

We checked into the Econolodge Inn and Suites at 601 S Ocean Blvd. Myrtle Beach, SC on Aug. 3, 2015, checked out Aug. 6, 2015. I did not make the reservation. It was made for us as part of a tour for a timeshare. The promised property was book because of it being peak season, so the company booked us here. The only good thing I can say is that we had a fantastic view. The hotel was very run down and old.

My husband is working in Billings MT. And has been staying at the Econolodge for 4 weeks now. I have only been here for 3 days and the first time I let them come in and clean our room I was robbed for $300.00. I went to the desk and talked to the manager but after about an hour and a half I was told that they talked to everyone and no one confessed to it or acted guilty in anyway so she said that there was nothing they could do and that they are not responsible for lost or stolen items! We will never stay in another Econolodge if that is the way they take care of their customers. I feel that they should give me $300.00 and comp me a week's stay.

I reserved 6 rooms online under a no refund special. When we arrived at the hotel we were told they did not have our reservations. When Karen (the front desk clerk) finally found them we were told we had to pay again even though I had my receipt showing payment. She went to get her manager for help who was busy doing an interview so no help there. She finally figured it out & told us our rooms would be ready at 3:30. Even though we were there at 2:30 she told us check-in was at 3. When we asked if there were any rooms available she gave us 1 at the very end of the complex away from the group.

To start, when checking in I waited in line for 30 minutes. Hotel was extremely understaffed. The lady who confirmed she was the manager was making comments in front of a room full of customers - she did not like her job. I got my key and went to the room and it was already occupied by other customers. When I finally received my new key the room was not cleaned. It had no towels or washcloths. When I asked for them I did not receive any until after 9PM. The shower curtain was moldy. And not just a little mold. There was a lot of mold. The floor had not been vacuumed. I asked to get clean sheets. Never received them. Went and got my own from the front desk and had to change them myself.

I have been staying at the Econo lodge in Opelika 3 days a week for 3 years. I am a patient guy. Have been thru many horror stories. Could have stayed at a cheaper/nicer spot, chose not to. Signed up for the rewards program 3 years ago. After not receiving a points update for a year brought it to the manager's attention. After my second year nothing. Attempted to call corporate office numerous times to no avail. Put it in the hands of the managers and owner again this year. No results! They will not get another dime of my money, and their rewards program as well as customer service is out to lunch! Permanently.

Mr. Patel has no business owning and operating a hotel. The property is dirty, extremely smelly and overall unsanitary for public use. The service he provides is also very poor. I asked him what the nightly rate was including taxes and new fee (effective July 1, 2015), and he responded "rate is $35 per night"...almost trying to deceive us. I was very specific with my question and Mr. Patel knew exactly what I was asking. When we were removing our items from the room to check out, Mr. Patel had disconnected our key at 10:50 a.m., even though check out was 11:00 a.m. We still had items in the room. We were moving to another hotel due to the strong cigarette smell and unsanitary, mold type smells. No elevator, and my husband, who has back issues, had to climb three flights of stairs.

On July 17, 2015 my son and I checked into the Econo Lodge in Wisconsin Dells (we had a reservation). They checked us in and charged my card, when we got to our room it was filthy and had not been cleaned from prior departure. We called front desk to ask for another room. They said they were full and had no other rooms and they stated they would come up and clean the room. We told them we were leaving and that's fine to come in and clean it. When we came back after 9 pm and the room hadn't been touched so we called again. They stated they would be up to clean it, never showed up until 1 am. When they knocked on the door to clean the room, we were sleeping in the chair. We demanded our money back and they said they would comp our room for the problem. Then on 7/18/15 we had the same problem with them NOT cleaning our room and they told us to leave.

The whole time I stayed there not once did housekeeper clean my room, so they had no business in my room.

I made reservations at the Econolodge in Anderson, MO for three rooms, 4 nights, double, nonsmoking, downstairs. When I checked in I was put in an upstairs room even after showing the email confirmation I received and the guy at the front desk was very rude but we stayed anyway cause there's not many other choices. Then our schedule changed so we needed another night. I went down to font desk, same guy, and tried to reserve another night but was told they was all booked so I walked outside and was talking to a coworker for 15 minutes. When he walked inside and asked for the same reservations I had just asked for he got them so I went back inside and the employee told me if I would have been more respectful I could have got a room. He was very unprofessional about the whole thing. I'll never spend another penny of my money at the Anderson MO Econolodge or any Econolodge.

My apartment for condemned cause Land Lord doing things illegally, so I had to stay in hotel for last 2 months waiting. I had stayed at Econo twice a week cause it's a few dollars cheaper but can't take a shower or bath cause it's so Ann's. That's just one problem.

Room, room, room. We reserved a double bed, handicap room. My friend and I are both in wheelchairs. When we arrived we were told they only had a regular room with a single bed. Nothing was good at this hotel.

I spent the night in Spokane Wa. The room was crappy. I could get past that, at least there were no bugs and no bulk filth. The problem came the next morning as I checked out. Someone with computer access charged 733 dollars on my account. Only argument from the staff. No manager working, no offer from the clerk to resolve the issue nothing. She just sat there and argued with me. Now me and my daughter who are 2000 miles from home have no credit card for motels because ours was cancelled as per policy when reporting fraud. I hope no one else EVER stays at an Econolodge again, I know I won't.

We were staying at Shawnee KS econo lodge on the first of two floors when at 1am the ceiling started leaking on my daughters head. Called the front desk it took over thirty minutes to decide to move us to a different room. The new room the air conditioning didn't work and it smelled. They said they could not move us again. We even offered to pay the difference for a better room. In the morning the manager took no responsibility for the mishaps the night before and had a excuse for everything. No discount off of our bill for any troubles and even told us we didn't have to stay at his hotel (which we was booked with my son's team playing at State).

At 11:24 pm on 6/26/2015, my children and I stayed at Econo Lodge (AZ069). The only hotel available for miles. Worst choice ever! What a ripoff! They wouldn't agree to the online price. Online, the price quote was $119. They charged me $166.94. They wouldn't give me a AAA discount. There was no actual closet (a shallow makeshift space with hangers that didn't fit). None of the bedside lights worked. There was a short in the system and the lights just flickered on and off! Beds were horrible/uncomfortable. Wifi didn't work (kept freezing). Breakfast was a joke! Please let me know where to take this complaint to make it right. This was absolutely unacceptable from this hotel chain.

I was on Choice Hotel website and wrong location was booked. I called the Choice Hotel and Econo Lodge and no one was willing to help me. They said early reservation, so you can't get your money back. All I want is to be moved to the right hotel. Econo Lodge is not willing to help, refund or change my reservation the right hotel. Plus, when called, there is no one that speaks English and they have no idea what I am asking and say they are the manager and just say they can't do anything for me!!

I got a room at Econolodge in Whiteville NC without a reservation and thought I was fortunate . After practically swimming through piles of trash bags, the cleaning crew left in the unlit breezeway, I arrived to a real "flea market " where the fleas come with the room for free. I was assured the manager would call me to straighten things out but that never happened. Corporate has a complaint line but - well, I'm sure you can guess. I will notify the Columbus county, NC health dept., and fire marshall's office about this, so maybe someone else will be spared another episode.

I stay at the Econo Lodge in York PA and one morning I went down to have breakfast with my kids and notice a mouse crawling in their muffin bin. I went and complained to the female Manager named ** and she just sat there on her phone and didn't say a word. Then my next issue with the managers is they spoke to me without caring. A Manager by the name ** started cursing at me when I asked why he denied my rate that was quoted online. He clearly stated he has the right to denied any quoted rate. I will never ever recommend this hotel. There has been workers speaking out loud in front of guest that they just wish only Indians stayed here. I do not believe that such an unprofessional team is even allowed to run a business like that.

We checked in on Friday 5-18-2015. Upon waking in the morning and changing my baby I found a very large bed bug crawling on him. I was horrified. I caught the bed bug and took it to the office. He said he would talk to his manager when he came in at 11 on that same day . He switched our rooms and said sorry blah blah blah. The next day when checking out I asked him if he talked to his manager and he said that he has not seen him. I told him, "I need to know what you are going to do about this," before I left and all he would do is give me a phone number to call the next day. Everything was dirty and not kept up at all. Paint chipping off the wall. Hair in the "clean" bath towels. HORRIBLE HORRIBLE STAY!!

I rented a room at Econolodge in Overland Park, Kansas. I decided to cancel my reservation I had made online. The notes said I had 18 hours to cancel. I cancelled well within that time frame to cancel the room. I woke up on Saturday morning to a text that they had charged my credit card for that room. I immediately called the motel directly.

I stayed at the Yuba City, California Econolodge for 3 weeks for work. There were used condoms in the parking lot. There were 3-inch cockroaches in my room. I finally checked out mid-week and was promised a refund as I paid with cash by the assistant manager. It has been a month and a half since I left and I have not received a refund. I would like to file a complaint with the Yuba City Better Business Bureau. I would like the business owners' name and contact information for the Yuba City, California Econolodge.

My daughter checked in and immediately checked out due to blood in the room that was on the sheets and other areas of the room. The manager assured her if she called hotelsone.com who we booked through that they would issue a refund. Hotelsone.com called the manager and he refused to give us the refund even though my daughter did not stay there due to very poor conditions.

I rented a room at the Econolodge on Lumberton. The room had so much dust, my asthma had gotten severe. Look behind the curtains, found a dried up chicken bone, a bottle of kids' medicine, piece of candy and gum stuck to the floor. I call manager, nothing he could do he said. No half on the room, no discount. Would not even change my room.

Mattress and has bed bugs and holes in most of them, pillows nasty, trash can nasty, ice buckets missing, some trash can missing, carpet need cleaning..... Ridgeland, MS.

We were told to play with the phone and it never worked. Imagine if we God forbid we had an emergency and had no phone and on top the television was on. When we walked in we were told they leave it on to make sure it worked but had to called maintenance to fix. No cable again. We had to play with it to get the local channels for the price they charge. It sucks to everyone. If you not use to noises from the highway don't go. The ECONOLODGE IN 7102 international Dr room 215. Now I probably get the same answer that everyone get: "I'm sorry you had to go through this situation at the time of your stay."

Econo Lodge Biltmore - Ashville, NC DOES NOT MEET HEALTH CODE. I have a formal written complaint that I have sent to Guest Relations, The General Manager as well as Public Relations. I am completely unhappy with the results. I am legally disabled and got sick with my 13 year old traveling back from her USA gymnastics competition and was forced to find a room in the middle of the night. I became completely incapacitated and could not change rooms. I found cocaine, mesh from a crack pipe, mold in the fridge, a baggy containing a pot stem, a pot seed, as well as a pill on the floor. The phone was completely dirty as well as dust covering the head boards. The padlock was broken and the phone was broken. I was charged $125.00 to stay from 4 am on a Sunday until 11 am the following day which was Monday.

Upon checking in we found our reservation had been changed and the price we were going to pay was different. We requested the manager, because the poor girl working the front desk was completely clueless. The manager barely said two words to us and didn't acknowledge the issues. He fixed the issue but didn't apologize for the inconvenience or issues. When we got up to the room it wasn't very clean, just felt gross. Around 6 am our neighbor was playing the TV extremely loudly. I called to complain but it took them almost 30 minutes to handle anything. Overall I was very disappointed in my experience considering every trip I've taken to this hotel has always been pleasant.

On 2/22/15 my family booked 2 rooms for 2 nights at the Econo Lodge in Cayce, SC while we were waiting to move to our new home. On the first night we had bumps on our arms and my grandmother found a bed bug on her. We had been packing and moving all day and had children with us, it was very late at night when we found it so we just decided to cut all the lights on and stay until the next day since we had already payed for 2 nights. The next day I called the office and told them what happened and they would not give a refund, only move us to the other side of the hotel, assuring us they were cleaner.

I'm staying at the Econolodge 2458 North Central Expressway, Richardson, TX 75080. The supervisor was talking to me like I am ** when I walked in. I was standing at the coffee machine in the lobby yesterday and a ** male in his late 40's walks up behind me and says to me, "Your a ugly **." I told the staff they did nothing about it and didn't try to do anything about it. So I called the police and reported it to the police. The officer ** with Richardson police told me this hotel is know for heavy prostitution and drug users. He warned me to steer clear of the people in the hotel and stay in my room as much as possible.

This place was disgusting. The room was trashed, the heat didn't work. The people in the next room got into a huge fight at like 3 am and I called the front desk since it sounded like they were getting physical, and the guy said it was not a big deal and shrugged it off. I will never stay here again.

Econo Lodge in yakima washington: I think I am being as fair as is reasonably required, given the circumstances, I came to live at this motel quite by accident if you will. I was literally homeless after the home that my daughter and her family and I were living in, and were in the process of buying, had a severe problem with the septic tank in any case.

4:30 pm Perry Georgia U.S. - went in to see about a room. Personnel was on phone - personal business. Waited for him to get off phone, asked to see a room. He said "NO; IF WE DIDN'T WANT TO STAY; LEAVE." We were not pleased, went to the competition America's Best Inn. We will NOT USE YOUR HOTEL AGAIN EVER. Very rude.

I got a room with a bad odor, asked the clerk to change my room. She said it was not her job to make the room smell better, she did not work in housekeeping and I could not change rooms unless I paid for a upgrade. So I do not use the The Econolodge in Troy Alabama anymore.

I stay at this hotel sometimes up to 10 stays a month. As a Flight crew member we have many long days. At the end of the day before I go to hotel I always buy myself a cold latte from starbucks. This is so when I wake up in the am I can put in microwave and have wonderful cup of coffee. I finish it before I take the 7 am shuttle. Only this driver Sheldon does not want to let me on van with my coffee which has a lid and I am not drinking. He has established his own rules with management and the only driver who enforces it. As a good customer I expect that he can exercise good judgement and realize it's not like I am drinking and eating. Sometimes I bring food to take to room and he also does not allow that. This hotel does not offer food so I bring my own. He has taken his power to the extreme and I am the only one he does this too. Being a good customer sometimes has to take precedent over his rules. I understand people not eating a bowl of cereal on the van but all I AM DOING IS CARRYING IT WITH ME. I LOVE THIS HOTEL AND EVERYONE ON THE STAFF. IT IS MY HOME AWAY FROM HOME, I AM HERE MORE THAN AT HOME. THIS NEEDS TO BE ADDRESSED OR I AM CHANGING HOTELS. HE NEEDS TO KNOW THE DIFFERENCE BETWEEN CARRYING FOOD AND EATING IT. I WOULD LOVE TO HEAR BACK FROM YOU ASAP.

Walked out at 1 am in Oakland Ca. No working TV, Expired elevator, extended permit expired, flooded bathroom. Horrible GM -- Never called us back after walking out and demanding refund. Rep said this manager refuses to fix anything and the rep has to deal with many customer complaints. Found out 3 days later she (the rep who had no control) was fired for telling me the truth about the GM -- Anyu. This GM didn't take any of my calls or respond by e-mail. She was always "unavailable or just stepped out." Even the clarion chain could not reach her. Clarion refused to do anything or give me owner information. I want a full refund!!! This GM has a long history (read other complaints) for this exact issue. Who is responsible for this place? DO NOT STAY HERE. They also charged 15 for parking. No contact at all.

Worst stay at Ocean City in the 22 years I have been going there. Stained bed sheets, Electrical plugs so unsafe just barely hanging on to the wire. Refrigerator took 15 hours to get cold. No shower pressure at all!!! Door on balcony did not lock. TV did not work during a bad storm. Had someone come and fix unsafe light, or we thought he did. Later that night realized he had replaced plug with one that was almost as dangerous as the first. Could not use the rest of time. So unsafe!!!!!!!!! To top it off I get a letter from assistant manager saying how sorry he was for my stay and then went on to say that I said thing I did not...I really can't stand people who cannot tell the truth!!! Stay away from this hotel....

We booked a room through Expedia for the Econo Lodge Motel Village for a room for August 6/14. The desk attendant was rude. Told the lady who was with me there was no room for us on the first floor. Sheila ** came and told me so I went in. He said yes, they have a room for us. I said a room for handicap. He said yes. We drove around to the back of the hotel to enter and there was no cart to put our luggage on. The outside door had no handle on it inside and out. Being both handicap we lugged our bags in with a dirty cart we found in the stairwell. We could not pass our bags through any other means. The room had extension cords running around the room to plug things in. No plugs for a laptop or my sleep apnea machine or for my fridge.

I booked 2 rooms in the Econolodge in Atlantic City for my family vacation, no such a great price but one of the few hotels available for the dates I needed. Pictures looked great, recent reviews looked good and distance was not bad. Well, last night, I got here and I went thru several room (I have 3 kids and we don't smoke so I asked for a nonsmoking room). All the rooms smell like a smoke house. They apologized and stated they all smelled like this... (non-smoking). Well one of my kids is allergic and they found one of the rooms a little nonsmoking for this night! The rooms look like someone has destroy them before they have it to me! The bathroom door is peeling (wood is coming off from it). The tub I couldn't even bathe my kids in it because it has stains and dirt everywhere. The carpets look like someone vomit in them. The bed feel like they are falling off. The door to the room looks like someone had broken into and they just fixed it. The comforters have hole (cigarette holes by the way...). The AC vent is old (the knobs comes off when trying to turn)! I had to spend the night here since all hotels around are booked and I need two rooms not one. Worst experience ever, not to mention I couldn't sleep because I was scare someone breaking into the room! Pictures are from just one room!

I booked one room for one person at Econo Lodge, 2 nights for $142. When my wife got to Charlotte, she met her sister. They went to stay in the room together. The management charged an extra $142 dollars because the first $142 was booked by me and then the room has one bed. My wife ask since there was an extra charge, could they have a room with two beds and the management refused because they booked with me instead of Econo Lodge. Just what the hell is this all about? Very pissed. I don't have my order number. I'll give you my confirmation number.

Weekend stay at Econolodge in Calhan, Colorado - The clerk did not know how to process credit card or scan room key. The room was very dirty, no cable available, had to ask for towels and toilet paper. The towels were seen drying on the wooden fence by the road.

We tried to check in at Winslow, Arizona. We gave the front desk our PLC card and my husband driver's license. The clerk gave me a card also and told me I needed to fill out my information also which included my driver's license number. My apps and ask why they needed all of my information when it was his CLEC card and he was holding my husband driver's license. The man was extremely rude when asked a question and said that he did not have to even give us a room, that he was just doing his job. He continued to say a few choice words under his breath. I looked at him and said "wow, nice customer service."

I saw all of the commercials that said "stay 2 separate nights" receive a free night. Nowhere does it say in any of their commercials that you have to be a member of anything... it just states: Stay 2 separate nights and receive a free night. This is false advertisement because nowhere in the commercial does it say that you have to be a registered member of anything. This is definitely a bait and switch scam. I paid almost $400 staying 2 separate times at an Econo Lodge in Richmond Virginia even though I would give this hotel a -4 because it wasn't the best hotel and it was very expensive. Continental breakfast was a danish and a cup of coffee. All I am asking of choice hotels is one (1) free single night in Pittsburgh at the Econo Lodge behind king's restaurant.

I stayed 3 days at Innisfail. AB/ Econolodge and the staff are very friendly. The room was clean with micro, fridge and etc. Wi-Fi was good. The continental breakfast was good and ample. Thank You Innisfail. AB/ Econolodge

I paid for a room there for two nights for a very sick person whom wanted to attend a family party. SADLY, they were too embarrassed to tell me what happened while they were there because I paid for the room. I called and asked for owner, he ignored me. I wrote to Econolodge directly, they sent me a form letter BUT they put their name on the hotel!

On July 30, 2013, I booked a room online, with Econo Lodge South in Petoskey, MI, for Aug. 24 - Sept 1, 2013. On July 31, my plans changed. Despite the fact that the booking was nearly 30 days in advance, Choice Hotels refused to grant me a refund. And, the reservation confirmation stated that my room would be released at 7 a.m., Aug. 25, 2013, if I didn't check in. I've called the motel, and Choice Hotel's customer service. Got nowhere, as they said, "Well, you got such a special advance rate, so we can't possibly refund your money". But they can release the room??? Well, I wrote a letter to Craig ** (Econo Lodge) and Alexandra ** (Choice Hotels) to complain and to request a refund. This resulted in a phone call to me by a Choice Hotels rep, who told me they had been in contact with the manager at this particular Econo Lodge, and the manager refused to grant a refund of any sort.

This place is ridiculous. Was there for months, seen people one in and out and they never change the bed sheets so people that stay in these hotels are sleeping in other people's body fluids and who know what else. Never mind the bed bugs. Why is it that the cooperative does not take action? I know maybe because nobody has taken the time to sue their **. Somebody needs to. Choice Hotel, stand up and do something about the filthy hotels you're running. I might not have the means to sue but am sure the hell making a report to the BBB and the board of health. My stay was horrible but I am gonna make sure that you also have a horrible time dealing with the state and the law...

On July 4 my husband and I checked into the econo and stayed until 8-9-13. During the month's stay the internet was down. The manager said it was my computer. I paid 2x to have my system cleaned and then learned that it was their network after all that had caused so many problems with my computer. I cleaned my own room, washed my owned sheets, towels and had to personally buy wash clothes because they refused to clean my room after 2pm cause they weren't a full service hotel according to owner Pete Patel - general manager. My husband worked night shift and this was the reason for me wanting room cleaned after 2pm. I spent my own money washing and drying their linens so we could have clean towels sheets etc.

I was traveling through TN. I saw a sign advertising price of a room. When I tried to check in, the management, a young lady, was so mean. I thought I was a customer and I thought it meant something that I was willing to spend my hard-earned money on their biz. Instead she tried to up the rate from the sign because I was about 30 min. early checking in. I have to this day received no apology for this. Watch out for the ones they only care about how much they can get from you. I will not spend my money where I am treated like a dog.

We get to the hotel in San Antonio and the guy behind the desk was rude. He would not let us check in because it was not 3 pm. We got there at 12 something and he said that they were cleaning the rooms. We had a senior citizen/veteran. We asked if we can get a senior discount. He did not know what we were talking about. We asked for non-smoking and a downstairs hotel because we don't smoke and we had a senior with us that is disabled. We had this room booked for a week and they said they had an upstairs room available and it was smoking. We have three people with us that have breathing problems...

We checked into the Econo Lodge in Groton, CT. The front desk clerk was very friendly and accommodating. We got to our room which was one of their "Suites". There were empty bottles all over the kitchenette counters, cigarette butts and ashes; the bathroom toilet didn't flush (we arrived to the back of the toilet cover being on the toilet seat). We had 4 guests. The room had a pull-out sofa bed. We expected to at least have sheets on it, but it didn't. We pulled it out and it was NASTY. There was marijuana scattered on the mattress, along with dirt and garbage. I went to the front desk to make them aware of the mess, and there was a different employee there at that time, in the process of checking in other guests.

Kelso, WA Econolodge - Having stayed a few days at this motel, I learned that is has the best COLD water, in the "HOT WATER", system anyone would ever want. Their hot water is available about 1/4 of the time, which should make anyone wonder how their guests smell when they check out of this "Cold Water" Econolodge. Forget using this motel if you are hell bent on taking care of medical conditions needing hot water... the "Cold Water Lodge" just can't provide "HOT WATER"... period. Motel 6 and 8 are nearby... Use them if you want hot water.

I checked into this hotel at 5819 Northampton Blvd. Virginia Beach, VA on 05/10/2013, with plans of celebrating mother's day weekend. I requested a non-smoking room as I am chronic asthmatic and travel with a nebulizer machine. The room they put me in had smells of fresh smoke and ashes in the toilet. I complained to front desk to be told that that was the only non-smoking room available. They moved me to a smoking room, which at the moment seemed better than the last. Shortly after, the lingering of smoke begin to affect my asthma and I had to take several treatments. I called Choice Privileges customer relations and complained.

I was part of a group bowling in the Senior’s State Tournament. We had four rooms booked under a **. We were there on Friday night, the 5th of April, and we departed on the 7th of April; that’s two nights. On both nights, there was partying going on all night long. People were running up and down the halls howling. After the first night, I talked to the front desk, and they said that they were aware of it and that those people will not be allowed to stay there again.

Econolodge 4635 Keiser Ave Osceola, AK - I checked in to the Econolodge at about 6:30PM on Dec. 5th, 2012 room **. The room was substandard and dated, but I was tired from driving 12 hours so I stayed and went to sleep. At about 3:30AM, I awoke to burning sensation on my skin. When I examined it, there were red bites on me. Bed bugs! I jumped up and went into the bathroom wanting to shower to get them off me and when I turned on the light, I noticed the entire back wall and ceiling was covered in black mold. I looked for a phone to call the front desk and realized there was no phone. I walked to the office and explained to the desk clerk the condition of the room and showed her the bites on me. She followed me to the room and examined it and apologized, saying she had not been aware of the condition of the room.

Accused of theft - I had been working for Econo Lodge Time Square for the past 6 months. I just got a raise at $14/hr plus OT. I was let go 12/7/12 due to guests missing their passports on 12/2/12.The passports were found Wednesday by the same housekeeper who cleaned the room. I was off and 3 days later, they were found in the same room where they were taken from. Please, I need help.

I made a reservation at an Econo Lodge, Perry, GA, for 6 Oct. 12. Reservation was made through getaroom.com, a vendor authorized by Choice Hotels to book rooms. At the time I made the reservations, I was required to pay for the room. When I checked in the very substandard motel, they asked for my credit card also (I thought to have on file in case there were additional complaints). Not so, they charged me also, so I have now paid $140.00 for a room at an Econo Lodge. I have made repeated attempts to have the additional charge refunded, but I have been unsuccessful. No one can, or will, help me. I get shuffled from person to person and am told "The person you need to talk to will be in work tomorrow." When I asked for the name of that person, I was told "We are not allowed to give out names." Huh? Extremely dissatisfied with everything about Choice Hotels' lack of response to my complaint. Tried to file a complaint through the form on their page, and all I get is a message "You must fill in all areas outlined in red." Would do that if there were any areas outlined in red. Makes you wonder if that is rigged to not accept complaints.

Econolodge Zaneville, Ohio - We only stayed one night. It had fire hazards. The door lock was duct taped to the door, the wall plugs were hanging out of the wall, we had no phone and no internet. There was a hooker doing her thing in the room next to us. We saw drug deals in the parking lot as well as a bum who was sleeping in front of our door. We had to push a chair in front of the door to keep it closed. It was the most horrible thing I have ever seen.

We stayed there two days, and then we moved to another hotel and got a room. This was Lavonia, GA. Locks on doors did not work. This place was dump; we had to move the fridge to another room. They had my brother-in-law movie in it. I needed it for my insulin. We should get our money back. I will never stay at another Econolodge that is run by India people again.