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Econolodge Reviews

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About Econolodge

Pros
  • Good amenities and facilities
  • Convenient location and accessibility
Cons
  • Poor customer service experiences
  • Cleanliness and maintenance issues

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Econolodge Reviews

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    How do I know I can trust these reviews about Choice Hotels?
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    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaffTimeliness

    Reviewed Aug. 19, 2026

    I was eaten alive by bed bugs at this hotel, here is my experience. I stayed at the Econo Lodge near Casino in Erie PA August 13-16 in room 469. When I first entered the hotel there was not agent at the desk. I stood there for 15 minutes, then started to call the hotel number, finally a man shows up. He was dressed in construction type clothing with splattered paint all over his clothing, and looked sort of rough. When he spoke, he sounded professional. I have never seen a front desk person dressed like that, it was strange.

    After getting the room cards I went to the elevator. There was a bunch of garbage bags piled up next to it. I thought wow that is pretty gross. Paint was peeling off of the walls. Took the elevator to the fourth floor, it sounded pretty old and wobbly and the doors tried to open before the elevator reached the 4th floor. It was unnerving.

    The first appearance of the 4th floor was rather scary looking, with old dirty carpet and paint peeling everywhere. I was just very tired and needed to sleep. The room looked very outdated and you could see where they removed wall hangings, and there were lots of holes in the walls. I went into the bathroom and the first thing I saw was all the caulk around the bathtub, floor, vanity, sink, etc. which was all peeling away from its substrate and black and moldy. It was not even 100% silicone, they used painter's caulk. I saw several curly pubic hairs in the bathtub. I needed to take a shower and when I turned on the water it came out hard out of the faucet part, but when turning on the shower it only came out as a trickle.

    It was very dirty everywhere. The room had some splashed debris on the wall and half smoked blunts in the drawer, an empty cigarette package under the table, large stains in the carpet, and other garbage behind the nightstand, and the room was pretty hot so I turned up the A/C. It was not getting cool enough and I noticed that the intake filter on the machine was completely clogged with black fuzz like half an inch all over. I cleaned it myself in hopes to get more cool air in the room, but it did not help.

    I wanted to call the front desk about this but there was no phone in the room. I went back downstairs to move my car closer to the side exit and I noticed that it was not even locked. Anyone could enter this hotel at any time, and that was a security risk I thought. I got into the bed and it was not the best mattress but it was okay and the sheets and pillows smelled fresh, so I was happy to just fall asleep. It also had a nice large TV with several channels but nothing special to watch.

    The room was a little too warm overnight and I woke up several times tossing and turning without the need for sheets or blankets, I laid there nude. The next day I went to work and I was feeling very itchy all over my body, but I worked hard 14 hours a day in the heat. I thought maybe mosquitoes were biting me so I put on lots of bug spray. But I was itching in places where mosquitoes could not penetrate, like my back and abdomen. I was so tired that I did not recognize that I was getting bit in the hotel room until later.

    On my drive home I started to realize the bug bites all over my body. I had been bitten over 500 times in trails all over my body, mostly in the middle section. My entire body was in pain and still is. I do not know who those bugs bit before me, does that mean that I share the blood with every person they bit? I am terrified right now. I called the hotel to report it and ask for a refund and the person at the front desk did not sound surprised at all. She only said to call back on Thursday and ask for Matt the manager. She did not even ask me what room I stayed in. There is most likely other people in that same room right now getting destroyed. This is the worst hotel I have ever seen in my life. Something needs to be addressed. It is not right to let them get away with abusing the public like this. It is Horrendous. I feel abused and taken advantage of. I not only want my money back, I want these issues to be looked into.

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    Econolodge
    Response from Econolodge

    Your concerns are something we take seriously, Jennifer. We regret that you have gone through such an unpleasant experience with the condition of the room and the service provided. To report what happened, please send us a private message with the confirmation number, hotel address, date of arrival, and the name on the reservation. Please include your email, phone number, and mailing address associated with your Choice Privileges account. We appreciate your time and understanding. -Vilma.

    Resolution In Progress
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    Rates

    Reviewed Aug. 4, 2026

    The property needs to be condemned and torn down. Why, because...
    - floor sagged when walked on
    - bath tub looked like it had been repaired with patching plaster in many places
    - very few towels
    - torn curtains
    - dead bolt stuck
    - poor lighting
    - ice machine was outside by the office repaired with a shock cord
    - dirty snack machine

    One star is a very generous rating! I will think long and hard before staying at another Econo Lodge.

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    Econolodge
    Response from Econolodge

    Gary, we are very concerned to read about the condition of the property. The issues you described are not the experience we want any guest to have. Guest safety, comfort, and property maintenance are priorities, and the concerns you raised warrant careful attention.

    Please send us a PM with the full name on the reservation, arrival date, and the hotel's exact address. Additionally, include the reservation holder's mailing address, email, and phone number. -Mei

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      Rates

      Reviewed July 25, 2026

      The television clickers at Econolodges are impossible to use. They first make you register for Econolodge Wifi and then you have to open an Amazon account. (This is an enormous conflict of interest). Even then the system floods you with a ton of options that I have absolutely no interest in and I never was able to find a local television station - stations for other cities in Canada and other distant cities were relatively easy to find though.

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      Response from Econolodge

      We can imagine how frustrating it must be to deal with such ads when you only wanted to connect to the internet, and the difficulty you encountered when searching for local television stations. We want to further look into this for you, so please send us privately the specific hotel where you recently stayed, along with the date of your check-in and the name registered on the reservation. We hope to hear from you soon. ~ Bianca

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      Staff

      Reviewed July 8, 2026

      After receiving my room on Monday July the 6th of 2026, the bathtub was filthy. The floor was nasty. There was animal feces on the floor. The entrance smelled of urine. Cleaning supplies were brought from the Dollar Tree and cleaning was conducted of the tub, toilet, and the floor. After informing the front desk employee, he said inform the general manager.

      After informing the owner, the owner lacked professionalism and denied that the room wasn't cleaned. The owner required pictures to reveal that the room was not cleaned. The owner couldn't provide pictures that the housekeeper cleaned the room. For voicing my concerns, he did as other Google Reviewers stated with threatening to throw you out and ban you for reporting their lack of failing to provide reasonable cleaning for the room.

      The owner bragged of owning over 10 hotels/motels in the area. The owner inferred that the room was cleaned based upon a housekeeping report. However, he inferred that the Google Reviews about the cleanliness and professionalism was not valid due to not being within 30 days and a room number was not provided. The following at Econolodge near the Wawa off of Oaklawn Boulevard in Hopewell Virginia in room 221 on July the 6th of 2026 had:

      *Feces on the floor
      *Bath tub was dirty
      *Room smelled of urine
      *Floor was filthy

      *Sofa chair was filthy

      The actions of the owner destroy communities. The entitlement and arrogance of the owner continue to lower the bar of quality stays of hotels and motels in the Hopewell Virginia area. The owner exhibits actions of fraudulent activity of rooming the occupant after monies are collected.

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      Response from Econolodge

      Hi Jennifer, we’re very concerned to hear this. Cleanliness is a basic expectation, and the conditions you described, along with your concerns about how they were addressed, are certainly disappointing. We’d like the opportunity to review this further. Please send us a DM with your stay details and contact information so we can look into your concerns and assist you. -Kathy

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      Customer ServicePunctuality & SpeedMaintenanceStaffTransparencyTimeliness

      Reviewed May 20, 2026

      I stayed at the Econo Lodge in Hurricane, UT from 5/16–5/18/26. While the room was generally clean, several maintenance and housekeeping issues made the stay disappointing. The microwave was filthy, the top of the curtains hadn’t been dusted, the fridge was dirty, the beds were poorly made, and the towel tags were all hanging out. The closet rod had been replaced with a wire, and one of the headboards was missing a piece of decorative trim.

      I reported these issues to the on‑duty manager, who said housekeeping would address them the next day. No one came. After returning to the front desk, housekeeping eventually arrived to replace towels and wipe down the microwave and fridge. However, the top of the microwave—covered in old spilled food—was still untouched even after “cleaning.” The photo of the microwave door was taken after they cleaned it. I would not feel comfortable cooking anything in that microwave, especially after they sprayed cleaning chemicals inside it. When we checked out at about 10:30 am, the front office was locked and unstaffed. As with many motels, the pillows were uncomfortable and the mattresses need upgrading.

      We’ve stayed at this property several times before and have never experienced issues like this. Unfortunately, after this visit, we won’t be returning. The property needs significant maintenance and updates. The housekeeping staff also appeared to have limited English comprehension, which made communication difficult. I don’t mind language differences, but in a service role, basic understanding of instructions is essential. The head of housekeeping should ensure staff are properly trained on what a fully cleaned and guest‑ready room should look like. Lastly, while we were waiting for housekeeping to return, the door threshold fell off—yet another maintenance concern.

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      Response from Econolodge

      Kris, we can see how disappointing this stay must have been for you. You've highlighted multiple issues and even challenges with the communication from housekeeping. When problems aren't properly addressed after being reported, anyone would feel unsupported. Please send us a private message with the full name on the reservation along with the reservation holder's mailing address, email, and phone number. -Mei

      Reviewed April 19, 2026

      Stayed at the Econolodge in Holland Ohio 1201 East Mall Drive. This place was gross from the outside in. The parking lot is full of potholes holes and while it was raining, lakes. The rooms were gross and random hairs all over and cigarette burns on the sheets. The “breakfast“ was bread and 2 types of cereal and that went from 7-9. The old lady at the front desk was awful and completely unhelpful. When I told her my water had been lukewarm wake for the past 4 days she told me that nobody mentioned it to her (which I had a few times in the past 4 day) and then told me if I don’t like it I can go to another motel. Top it off, crackhead and hookers and very frequently around. Don’t go here if you have kids.

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      Econolodge
      Response from Econolodge

      We appreciate you taking the time to share your experience and are truly sorry to hear about what you encountered. The concerns you raised—from the condition of the property to the lack of support from staff and amenities—are understandably frustrating. We know how upsetting this can be during a stay. Please send us a private message with your full name, stay details, email, and phone number so we can look into this further. We'll keep an eye on your message. Warm regards. ~ Criz

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      Reviewed April 11, 2026

      I stayed at the Econolodge at Hwy 1 Ormond Beach. They gave me one light bulb!! I thought it was a TikTok joke but it wasn't...

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      Response from Econolodge

      Hi, Pastor. We’re sorry to hear about your experience. We understand the impression this has left on you, and we’d appreciate the opportunity to learn more so we can share your concerns with the appropriate teams. Please send us a private message with your arrival date, the exact hotel location, and the full name, phone number, and email address associated with your reservation for further assistance. We’ll be waiting for your message. ~ Criz

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      Refunds & PayoutsStaff

      Reviewed March 21, 2026

      Who would think you could experience Compassion, understanding and patience from a hotel? That's what I have received since checking in on January 7th. I've been so lucky to have such kind people entering my life during this Hardship I'm enduring. Finding myself Homeless at 73 is a Horrible Nightmare. Having very little money, at times I wasn't able to pay for my room which the Manager extended some time for me. How many hotels can you name that would do that? Of course things were a bit off in January, getting better acquainted helped, and Trust was formed.

      Besides being in a very great location, about 3 blocks from Walmart, only one thing would make it Fantastic, Smoking outside the door instead of the parking lot. Guests can't have everything and I have adjusted to the situation just fine. As life does go on so will my temporary residence at 110 N. Thompson Lane. I have no complaints on my room or with the Staff to express. They just had all the trees trimmed and the crew did a great job, credit going to the manager's choice. I would have loved to give more of a detailed review, however I would not know when to stop.

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      Response from Econolodge

      Hi, Carol. Thank you for sharing such a heartfelt review. We sincerely admire your resilience and strength after all you’ve been through. We are truly grateful for your kind words and honored to have delivered compassionate, high‑quality service through our amazing staff, especially during a challenging time. If you’d like to share more details, feel free to send us a private message. We wish you all the best moving forward and greatly appreciate your loyalty to the brand. Warm regards. ~ Criz

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      Staff

      Reviewed March 12, 2026

      First of all, I would like to thank Krish, he is a very knowledgeable and pleasant individual. Krish is also an amazing host, and made the entire experience wonderful. This day was comfortable, the rooms are clean, and the breakfast is unbelievable. I will definitely be visiting Econolodge in the future. Thank you, Krish, for a great experience!

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      Econolodge
      Response from Econolodge

      Hi, Mike. Thank you so much for the kind words! We’re thrilled to hear you had such a wonderful stay at Econo Lodge and that Krish helped make your experience so memorable. Clean rooms, a comfortable stay, and a great breakfast are exactly what we aim for. We’ll be sure to share your compliments with Krish and the team. We can’t wait to welcome you back again soon! ~April

      Customer ServiceContract & TermsRefunds & PayoutsStaff

      Reviewed Feb. 14, 2026

      Econolodge near Reno-Sparks in Nevada. Staff was rude upon checking in AND checking out. Extra deposit fees for booking posted on one sign at the desk which said fees would be refunded upon checkout. This did not happen, upon checkout, we were told we would not get our deposits back for another 1-3 business days. Hotel noise was heard all night from outside the hotel, the floor below, and the hallway waking us up several times.

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      Econolodge
      Response from Econolodge

      Briana, it's saddening to hear about the challenges you faced during your stay. We're also heartbroken that the staff interactions did not feel pleasant, that the noise throughout the night disrupted your rest, and that you had problems with your deposit.

      Please send us a private message with the full name on the reservation and your arrival date. Additionally, include the reservation holder's mailing address, email, and phone number. -Mei

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      MaintenanceStaff

      Reviewed Jan. 21, 2026

      ’s listed as a restaurant hotel and casino and it’s not no restaurant. There is no casino just barely a hotel then had to keep asking for access in the room because neither one of the cards to open the door to the room would work then we get in the room to turn on the heater cause it’s cold and the heater doesn’t work so I tried to clean up the filter a little bit and the heater and blow it out some with the hairdryer to get it to work even a little and the hairdryer doesn’t work so I had to go to the front desk to get a new hairdryer to blow out the heater after I had to clean it to make it work so I could be warm in the room.

      Finally, I get up to go take a shower and have coffee and the coffee pot don’t work and the shower barely runs any water at all. The showerhead is all corroded and so we go to town management and the front desk and we get told, "I’m on my way out. I’m on the edge of leaving. Owners don’t care and you can’t have any compensation. I know it was shitty, but you got one of the better rooms."

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      Econolodge
      Response from Econolodge

      Hi there. We're disappointed that the status of the room you stayed in did not meet your expectations. All our guests deserve clean & comfortable accommodations, as well as having the option to take advantage of the hotel amenities.

      For assistance, private message us the hotel's address, the arrival date, the name on the reservation, and the confirmation #. If you are a Choice Privileges member, include the mailing and email address associated with the account. Talk to you soon. ~Fernando

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      Customer ServicePriceBilling

      Reviewed Jan. 1, 2026

      Idaho Falls Econolodge billed us for smoking in the rooms when we never did. When I called to voice concern over the charge of the 250 the lady called me a liar and hung the phone up and now they refused to answer the phone so that I can talk to management. I would never stay there again. Ccompletely untrustworthy and you’re gonna be charged for things you did not do and no way to resolve them.

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      Econolodge
      Response from Econolodge

      Thank you for bringing this concern to our attention. I understand how upsetting it must be to feel unheard and to have difficulty reaching management. We are committed to investigating this matter thoroughly and ensuring that all our guests are treated with fairness and dignity. Kindly send us a PM with the date of arrival, hotel address and name under the reservation. Also, please send us your email, phone number, and mailing address linked to your Choice Privileges account. Thank you. ~April

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      PriceRefunds & Payouts

      Reviewed Dec. 21, 2025

      The stay here has always been horrible. Every single time that I have tried, but this time was especially nasty. It was my third and last time, giving these people a chance. Mainly due to the fact that they double charge me and they denied refunding at least the cheapest reservation. So they basically double charge name. I would never be able to stay in that place. Anyway, because I didn't have the time even if I wanted to so them giving me an extra night that I could only use consecutively, not even at another time within a year of the problem.

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      Econolodge
      Response from Econolodge

      It's discouraging to hear about the repeated negative experiences you've had, and especially the frustration of being double-charged. After giving the property multiple chances, it's understandable that this situation feels like the final straw. Please send us a private message with the full name on the reservation, the arrival date, the hotel's address, and a detailed description of the extra charge. Additionally, include the reservation holder's mailing address, email, and phone number. -Mei

      Verified purchase
      Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRates

      Reviewed Nov. 19, 2025

      WARNING!!! If you have any respiratory issues, don't stay there. There was something in the room that really affected my asthma and allergies to the point that I was using my inhaler when I usually don't need one. I was coughing and wheezing, my chest hurt, and I had a really bad headache. I had booked the room online for four nights. On the second night, I realized it was something that wasn't going to get better, so I asked to check out the next morning and get a refund for the other two days. The desk clerk said that he couldn't, and I have to wait until the next morning to speak to the manager.

      The manager ended up being very rude and dismissive. He said he couldn't give a refund even though both the Econo Lodge and Booking.com customer service reps said he could. The room was really run down. The ice machine was so old and dirty, I wouldn't even use ice out of it. The listing for the room promised things that weren't provided. There is NO breakfast or business center. Do yourself a favor and go across the street to the Sleep Inn. It's about the same price or less and is at least 10 times better.

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      Response from Econolodge

      Thank you for taking the time to share your experience with us, Jackie. We're saddened to hear about the health issues you faced during your stay and the way your concerns were handled. Your comfort and well-being are important to us, and we regret any distress caused. We would like to have additional information about your concerns so we can review this further. When time allows, please send us a direct message with your stay details, including your Choice Privileges account information. ~April

      Customer ServiceCoverageRefunds & PayoutsStaff

      Reviewed Nov. 6, 2025

      Bedbugs, poor condition, minimal breakfast. My partner and I made the grave mistake of staying at the Econolodge in traverse city, MI. The hotel was run down, dirty, and the room did NOT match the sparkling new looking ones on the Hotels.com website. The plumbing is backwards: "Cold is hot and hot is cold." There was also no full breakfast. Just a pot of coffee and pre-packaged muffins. Milk had been spilled all over the counter and coffee pot. No one was around to clean it up or put out other food. It took a long time for the hot water to come, there weren't enough towels, and a used bar of soap was in the shower. Gross.

      Also disgusting: partner found an earwig crawling on the headboard. We checked the pillows and covers for other bugs and thought that was it. NO. We got mauled by bedbugs that night. It can take up to 2 weeks for bedbug bites to show on the skin. Our bites didn't appear until a few days after we stayed here. Once we realized what the red bumps on our skin were, I called the hotel to inform them they had a bedbug problem and that I wanted to be reimbursed for my stay. I was told I'd get a call back by 5 PM that day. Never happened. I tried getting a refund from Hotels.com and the agent spoke with Mike at the front desk. Because I didn't report bedbugs before checkout, Mike refused to refund me the $170 I paid and claimed Econo Lodge Traverse City has never had bedbugs before. He clearly doesn't read reviews since I've found plenty that report bedbugs! I had an allergic reaction and had to go to the doctor for a steroid shot.

      Save your money and your sanity. Don't stay at this hotel. It needs to be fumigated, thoroughly cleaned, and staff properly trained in customer service before guests can safely stay here. Ignoring reviews about bedbugs and calling guests liars is not good business practice. To Mike: please learn to properly engage with guests. Educate yourself about how bedbug bites don't always show up overnight, pay attention to bedbug related reviews, and spend a night in your hotel if you think it's so safe and clean.

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      Response from Econolodge

      Deanna, we're sorry to hear about your distressing experience at one of our hotels. Your concerns regarding cleanliness, maintenance, and the bedbug infestation are completely understandable. Your safety and comfort are very important to us, and we appreciate you sharing this feedback.

      Please send us a private message with your arrival date, reservation name, and phone number, email, and mailing address linked to your Choice Privileges account. We're here to assist you further. Thank you! ~Jen

      Customer ServiceTechPricePunctuality & SpeedRefunds & PayoutsStaff

      Reviewed Oct. 27, 2025

      A friend and I booked a 2 night stay at the Econo Lodge 127 Ontario Dr., Mt Hope, WV 304-877-6455 Oct 10-12, 2025 to visit Kaymore Mines in the area. We were hesitant upon check in as there were a lot of men loitering in the lobby and there was a girl working behind the counter who looked to be about 12. She was not the one who checked us in. We stayed against our better judgment because it was late. Room 106. My friend paid for one night- I paid for the other. The charges can be verified. The carpet in the room was stained, floor of shower dirty, rusted on the outside of the tub and the ceiling above was peeling and looked like it would eventually come down. We kept our luggage up on the desk, counter area and ironing board and did not unpack. Left nothing on the floor or beds.

      Slept there the first night, checked out the continental breakfast which left much to be desired- coffee that we could not drink, juice that was watered down. No fresh options. We were out all day and came back late- slept there the second night and upon getting ready for the day and to check out found a bug crawling on one of the beds. Through Google we determined it was a bed bug. We were naturally upset. We got ready quickly and departed. We went to the desk to check out and to show the bug we collected. Spoke to a Laura who immediately called her manager AJ. She stated that she was going to secure the room and assured us the manager would refund us one night's charge. We left the bed bug with her. She said she was sure the bed bugs were from the many workers who stay there months at a time and decline room service. We received no paperwork at check in or check out. Lesson learned.

      We simply left-anxious to get out of there. It is now Oct 27, 2025. After attempts (10/14/25 left msg with Jane and 10/15/25 left msg with Laura who remembered our situation) to call and reach the manager AJ- who apparently has no full name- his staff stated they do not know his full name- I have never had my calls returned nor have we received a refund. We know if there are bed bugs in 1 room they are all over this hotel. According to my research they crawl and are most likely transported on the people who clean the rooms as they go room to room as well as carrying sheets off infested beds.

      We took precautions upon returning home and so far have not had an incident at our homes. Due to the refusal of the manager to return my calls and refusal of staff to give his name other than AJ or seem to care at all I have to assume bed bugs are regular occurrence at this hotel and of no concern. I will never look at a hotel room the same. I will always take precautions and leave if at all concerned about the facility. Beware!

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      Response from Econolodge

      Hello there. We are disappointed that your most recent hotel stay at one of our hotels was unpleasant, and that the room status did not meet your expectations. All our guests deserve clean and comfortable accommodations. For assistance and further review, please send us a private message with your full name. If you are a Choice Privileges member, please include the mailing address and email address associated with your account. Your cooperation is appreciated.

      Fernando

      Customer Care

      Reviewed Oct. 10, 2025

      The Econo Lodge in Terre Haute Indiana is closed due to squatters and it got shut down by the board of health. Me and my wife went there on October the 3rd of this year and there was nobody there and was writing on the walls on the outside of the motel damage done to it and trash and tires all over the place. But the reservations are still booking for this hotel.

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      Response from Econolodge

      Andy, thank you for bringing this to our attention. It’s upsetting to learn of the trouble you had with your reservation. To look into this, please send us a private message with the arrival date, hotel's address, and the name on the reservation. Also, if you're a Choice Privileges member, please add your profile's mailing address, phone number, and email address. Our inbox will be available for you. -Zaira

      Customer ServicePunctuality & SpeedRefunds & PayoutsMaintenance

      Reviewed Sept. 23, 2025

      If I could give this dump zero stars, I would. This is the most disgusting hotel in which I've ever stayed. My husband and I had never before been to Scranton but, after driving several hundred miles from New England, decided to spend one night in town before driving home to D.C. My husband made the reservation on his phone while I was driving; if we'd been able to read all the horrible reviews, there's no way we would have booked this dump.

      After finally finding the hotel, no easy task, at around 10 p.m., the first thing we noticed was a stop work order that had been posted the day before on the front door. The hotel had started renovations without getting the appropriate permits, never a good sign. At the front desk, my husband overheard another guest ask for a different room because hers was overrun with cockroaches and she had her baby with her. On top of everything, the hotel literally stinks, in part because there are many smoking rooms.

      I did not see any cockroaches in our room, but we couldn't watch TV because the volume had only one setting: deafening. It was just too late to find another room in a city we'd never visited. When I went to take a shower the next morning, I noticed hair and other materials in the bath tub. No TV, and no shower for us. The hallways were literally crumbling, the wallpaper and paint peeling. Choice Hotels, which owns the EconoLodge brand, gave us 8000 points to make up for our experience, but HARRON PATEL, the manager, didn't even have the courtesy to respond to my email, let alone refund the more than $90 we spent to stay less than 12 hours in that dump. STAY AWAY!!!

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      Response from Econolodge

      Your description of the stay is very concerning, and we understand how upsetting this must have been. We’d like to review your experience further. Could you please send us a private message with the booking information, your phone number, email, and mailing address? We look forward to assisting you. -Kathy

      PriceRefunds & Payouts

      Reviewed Sept. 3, 2025

      Paid too much for a 1st floor room ($90.00) for a 1 night stay from August 30 thru August 31, 2025, at Econo Lodge near RJ Stadium, Tampa, FL. Room had roaches and smelled, looked like it was partially flooded at one point and never cleaned properly. I couldn't get a full night's sleep because of all the noise next door and outside my room. I am a Choice Rewards member, but I will not stay at an Econo Lodge again. I've been trying to get a hold of the manager, but they're never 'available'. I'm very disappointed with this situation and would like a refund. I didn't even get a receipt for my stay.

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      Response from Econolodge

      Thank you for taking the time to share your experience, Julie. I’m truly sorry to hear about the condition of your room and the challenges you faced during your stay. What you’ve described is far from the standard of comfort, cleanliness, and service that Choice Hotels strives to provide. My team and I want to follow up on this, so please send us a private message with the booking details. Also, add your name, phone number, email, and mailing address. We look forward to assisting you. ~Salvy

      Customer ServiceRefunds & PayoutsStaff

      Reviewed Aug. 27, 2025

      I can say this hotel is pulling the worst place that I've ever stayed in my life. And it's disgusting. Smells like cat pee dog urine. There's dog feces all over the property. Step out of your car and you're stepping in a pile of dog feces. You can't get known as linen. You have to take your linen to the laundromat and wash it yourself if you want anything. Staff are rude and it seems like the whole staff is on drugs here mainly **. Ice machine is constantly broke down the rooms. Are sweltering hot and it took us 2 weeks to get our deposit back. A place I'll never stay again in my life. I wouldn't rent a room for my worst enemy here. I can't believe Choice Hotels is actually affiliated with this place. Remind me of Skid Row.

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      Response from Econolodge

      Thank you for taking the time to share your feedback, Martin. Your concerns about cleanliness, staff behavior, and overall conditions are serious. This is not reflective of the standards we uphold at Choice Hotels, as your comfort and satisfaction are our top priorities. We want to escalate your comments to the management team to address these issues promptly. Please send us a message with the hotel address, date of arrival, and name on the reservation. We hope to hear from you soon. ~April

      Customer ServiceRefunds & Payouts

      Reviewed Aug. 18, 2025

      We booked a non smoking room. They gave us a stinky smoking room. We asked to be moved. The very rude attendant told us hotel was sold out. It was not as we saw two rooms open on Booking.com. She then refused to refund our money and was hostile and belligerent. The room was dirty, stink and the hotel was clearly in total disrepair. Don’t stay there.

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      Response from Econolodge

      Your comfort is our utmost priority, and it deeply troubles us to learn that we fell short of your expectations, Jack. It saddens us to realize that the behavior displayed by our staff caused you further dismay. To ensure we can thoroughly investigate this matter and address your concerns with the relevant team, we kindly ask you to send us a private message with your stay details. Look forward to hearing from you soon and provide the assistance you deserve. ~ Criz

      CoverageTechStaff

      Reviewed Aug. 17, 2025

      Great people, great service, had a small issue in room, they fixed it in less than 15 minutes. Very nice people. We were stranded because of another motel Motel 6. Which sucks. But the Econolodge they went out of their way to help us out and made sure we were comfortable

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      Response from Econolodge

      Thank you so much for your kind words, John. We're thrilled to hear that you had a great stay at one of our hotels. Our team works hard to ensure every guest feels welcome and supported, so it is wonderful to know that our staff and management made a positive impression. If you want us to send these kudos to the hotel's staff, please reply or send us a private message with the name on the reservation, hotel address, and arrival date. Regards, Jo.

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      Customer ServiceStaffTransparency

      Reviewed Aug. 14, 2025

      This is for the Econolodge In Richmond Hill GA. I wish we had an option for 0 Stars, I am currently staying this this hotel and was moved 3 times to rooms and wasn't given a good explanation why, I also saw Cockroaches in rooms and they tried to put me in there with them and I told them like it was. All 3 front desk reps doesn't really care about the customers, only MONEY. Ask to speak to the owner and was told a lot of different things, I was disrespected by the guy that works front desk because my refrigerator quit working and he really got rude and snapped at me because of it.

      My cousin fell down the stairs and they don't care and the younger girl was like he didn't fall all the way down with a snobby attitude. This place is the most horrible place when it comes to customer service and treating people right. Rooms are not up to date and disgusting, rooms smell like mold and mildew. Older lady at front desk is on something and can't focus and doesn't finish her task in hand, I went and told her that my AC isn't working properly and at night its not keeping cold. She brought cleaning supplies and said oh it needs cleaned I'm like umm no it don't it's making a loud noise and not keeping cold. She said F you to me just because she told me the owner was on property and I asked where I needed to talk with him. She said put the couch up against the AC and I'm like we do that every night and that has nothing to do with anything. GO SOMEWHERE ELSE.

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      Response from Econolodge

      Ernie, we’re truly concerned to hear about the challenges you and your cousin experienced during your stay, and we understand how upsetting this must have been. We’d like to address this with the property and assist you directly. Please send us a private message with your booking details and contact information so we can review this further. -Kathy

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      Staff

      Reviewed Aug. 5, 2025

      The workers could care less about their jobs!! Had a few disgusting workers pounding around in the next room for almost 8 hours---MY GOD!! Bathrooms are about DISGUSTING as the WEIRDOS that sit outside the door & smoke **!! BEYOND DISGUSTING!!! Not that it matters to the workers that could care LESS!! Pound & pound & pound in the NEXT ROOM!!! Get real!! The place to go if you like to smell ** in the room!!!

      Breakfast is GROSS----walls are paper THIN & nobody cares anyway!!! Smells like piss & poop when you walk into the place----housekeeping doesn't care----probably don't even get paid minimum wage at THAT disgusting place!!! GO TO ANOTHER motel if you're SMART---why waste your hard earned money on a place like ECONOLODGE if you don't have to??? The reviews are TRUE!!! Why go anywhere else when you can be in a disgusting room & a couple of their workers are in the NEXT room pounding for almost 8 hours straight????

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      Response from Econolodge

      Susan, it saddens us that you had to go through such an upsetting experience—it's clear your stay felt chaotic, uncomfortable, and far below any acceptable standard. Please send us a private message with the full name on the reservation, the arrival date, and the hotel's exact address, along with the reservation holder's mailing address, email, and phone number. -Mei

      Reviewed July 30, 2025

      DO NOT STAY HERE!!!! This was the most discussing hotel I’ve ever seen. As soon as we walked in we were hit in the face with a cat pee type of smell and roaches everywhere!! There were stained bedding and traces of bed bugs. The bathroom doesn’t look like it’s been cleaned EVER. There were more roaches on the bathroom linens. We asked for a different room and the next one was even worse!!!

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      Response from Econolodge

      We are sorry to learn that your recent hotel stay did not meet expectations, Judy. We strive to ensure our hotels provide clean and comfortable accommodations, and it is very disappointing that this standard was not upheld in your experience.

      To assist you further, send us a private message with the hotel's address, arrival date, the name on the reservation, and the confirmation number. Please also include the mailing and email address associated with the account. Talk to you soon. ~Fernando

      PriceRefunds & PayoutsStaff

      Reviewed July 14, 2025

      I want a refund for this room. The ceiling was falling in the room, was disgusting dirty, nothing worked, couldn't lock my door to protect my valuables, or my 2 daughter's safety. I did not even leave the room because the door wouldn't lock. Have multiple pics of things wrong with this room, & should be condemned. I haven't received a refund, even though the GM of Econo-Lodge in Hardeeville, South Carolina says she posted it the 5th, which we didn't even arrive until the 7th. They went ahead and took the money out for the 8th, 9th, 10th, 11th and 12th-one charge,& 2nd charge for two small pups@$15 a piece. We checked out the 8th. GM cursed & threatened me. Would give them zero Stars on everything- room , safety, staff, service, & GM... 0 stars.

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      Response from Econolodge

      Sondra, we regret what you experienced. No one should ever have to walk into a room under those conditions, especially with children. You deserve a safe, clean, welcoming space and exceptional service. Please send us a private message with the reservation's full name and confirm your exact arrival date, along with the reservation holder's mailing address, email, and phone#. -Mei

      Customer ServiceStaff

      Reviewed July 10, 2025

      Full sleep, do not stay. Infested with cockroaches and bugs. Floors are dirty. Linens are stained. Wi-Fi wouldn't connect. Staff does not know how to answer the office phone. Pictures online are not of this property.

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      Response from Econolodge

      Hello there. We are disappointed that you experienced the inconveniences during your most recent stay at one of our hotels. For assistance, please send us a private message with a detailed description of what happened, the hotel's location, arrival date, name on the reservation, and confirmation number.

      If you are a Choice Privileges member, please include the mailing and email address associated with the account. We will keep an eye on your response.

      Fernando

      Customer Care

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      Verified purchase
      Punctuality & Speed

      Reviewed June 10, 2025

      Our reservation was at the Rodeway Inn (7300A West Broad st, Richmond VA) but apparently the building it's close and they sent us to the EconoLodge next to the Rodeway Inn. No problem with that, but the nightmare started as soon as we arrived in the room. First the bed linen was burned with cigarette butts and looks like it was not change for a new guest.

      My husband went to the reception and the guy gave us other room with an upgrade (we laugh with it). We cannot see the room in detail because at that moment we just want it to go to sleep. For two days we only went to sleep late night but Sunday morning the sinus started to bother me. When I looked the AC unit I was in disbelief, covert in dust, and spider webs at the ceiling, loose toilet seat, shower curtain rod extremely rusty, dirty corners. The bed linen was burned too, and we ended buying bed linen Saturday night because we were too tired to fight with the receptionist and find a new hotel for the last night. They did not send the survey and no receipt, and we just run from there in horror.

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      Response from Econolodge

      What you experienced does not represent the service we aim to deliver, Johana, and we are disappointed to hear about the inconvenience experienced. For assistance, please send us a private message with the exact hotel's address, the arrival date, the name on the reservation, and the confirmation number.

      If you are a Choice Privileges member, please include the mailing and email address associated with the account. We hope to hear from you soon.

      Fernando

      Customer Care

      Contract & TermsPriceRatesTransparency

      Reviewed June 5, 2025

      This place sucks. They went up on the price 2 different times. I was first charged $84 bucks, then after a week, we weren't finished, I was charged $94 bucks a night for 3 nights then had to stay 1 more night, it cost me a $100 bucks with no explanation why he went up. I will never stay there again. We seen roach bugs in all the rooms we stayed in. They charge whatever the hell they want to.

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      Response from Econolodge

      Hello Al. Thank you for reaching out and sharing your hotel stay experience. We’re disappointed for the inconvenience you faced and would like to review this further.

      To assist you, please send us a private message with the exact hotel address, the arrival date, the name on the reservation, and the confirmation number.

      If you are a Choice Privileges member, kindly include the mailing and email address associated with your account. We hope to hear from you soon. ~Fernando

      Verified purchase
      Customer ServicePrice

      Reviewed May 19, 2025

      We booked one night at the Econolodge in Fairlawn, Ohio because we were camping in a travel trailer and severe storms were expected. Figured a hotel room would be the best place to be. Paid over the phone before seeing the hotel. Big mistake. First issue was the couple that got off the bus and followed us in. Nothing wrong with them but they had no luggage and we figured they only needed the room for a couple hours. Carpet leading to our room was almost black with dirt. Got to our room and we were immediately disgusted. We both looked at each other and decided to forego the $90 we spent and risk our lives in our camper sitting a severe thunderstorm. We were in the room for about 60 seconds. Can’t imagine why Choice Hotels would want their name associated with this dump.

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      Response from Econolodge

      That sounds incredibly frustrating—thank you for taking the time to share it with us. We want to look into this and ensure your concerns are acknowledged. When you have a moment, please send us a private message with the booking details and your personal information so we can follow up. We look forward to assisting you. -Kathy

      Price

      Reviewed April 28, 2025

      I thought this hotel was in a “bad” part of the city and expected it to be old and dirty because it was cheap. NO, from meeting guys at front desk to checkout, it was a great hotel experience. Recently renovated, looked like new flooring and furnishing. Clean and fresh! And it was cheap! Thank you!

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      Response from Econolodge

      Thank you for sharing such a great review, Martha! We’re thrilled to hear the hotel exceeded your expectations—from the warm welcome at the front desk to the clean, freshly updated space. It’s always a pleasant surprise when value and comfort come together so well. We’re glad you had such a positive experience and hope you’ll visit again soon! -Kathy

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      PriceRates

      Reviewed April 21, 2025

      I Thought the price was right until I started seeing cockroaches! I didn't even have any food around. There is no coffee machine. Our toilet kept getting clogged up! The sign on my door says checkout at 12:00. The lady from the front desk came to my door at 11:00 and said I'm suppose to be out by 11:00. I told her my door says 12:00. She argued with me and then said OK 12:00 at the latest. I do not recommend this hotel to anyone unless you like cockroaches, stopped up toilets and no coffee machines.

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      Response from Econolodge

      Thank you for sharing your experience. We understand how frustrating these issues must have been, and we’d like to ensure your feedback is reviewed by the hotel’s management. To proceed, please send us a private message with the booking information, followed, by your name, phone number, email, and mailing address. Once we have that, we’ll make sure your comments are properly documented and shared with the property for internal review and follow-up. -Kathy

      PriceStaff

      Reviewed Jan. 20, 2025

      Awesome 😎💯 hotel! The 24/7 coffee bar! Legit! The breakfast waffles! Amazing! 🤩 Comfortable beds, hot showers! Full size fridge! Affordable and close to restaurants! Ardmore Oklahoma Econolodge got my approval! Sincerely, Samuel

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      Response from Econolodge

      Hi, Samuel. This is the going above-and-beyond service we aim to deliver. We are happy to hear you had exceptional stays during your trips. We appreciate your comments as they help us improve our services to our guests. To share your kudos with the hotel, please send us a private message with the arrival date, name on the reservation, and confirmation number. If you are a Choice Privileges member, include the mailing and email address associated with the account. Talk to you soon. ~Fernando

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      PriceRefunds & PayoutsMaintenance

      Reviewed Oct. 30, 2024

      Review of EconoLodge Kansas City Downtown North. Arrived with a reservation for 1 night, had to request 3 different rooms as first had beard trimmings in sink and sticky substance on table, second a/c did not work and was labeled that was with a piece of tape, third room also had sticky substance on table. I went back to front desk and told to cancel my reservation and was told manager would refund me. I have tried to contact manager due to 6 different pending charges on my card but manager never seems to be in.

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      Response from Econolodge

      Kelli, we acknowledge that this experience was less than ideal. So, please send us a private message with the full name on the reservation, arrival date, and the hotel's state, along with the reservation holder's mailing address, email, and phone number. Thank you. -Mei

      Verified purchase
      Customer ServiceCoverageTechRefunds & PayoutsMaintenanceStaffHonesty & Transparency

      Reviewed July 20, 2024

      I tried to write this review in detail but I had to cut it shorter so it's more to the story. When arriving to this hotel after being guaranteed a room with a Choice rep we were turned away because I had a service dog. I was asked what was my disabilities which was validating and to bring in my dog to show in a crowded lobby where she sniffed everyone who passed her. When it was clear for me to go up to the front desk. I was told they canceled my reservation because they don't take no dogs of no sort and I have an aggressive breed (Pit). Then he said she didn't listen to any of my commands (I asked her to sit 2x and she sat on the 2nd). I asked did he call his boss and he informed me that he told him to cancel our reservation. I then explained to him how him and the other guy was violating a lot of my rights and breaking a lot of laws. He shrugged his shoulders like oh well.

      I asked for my money back and he informed me to contact Choice to receive my refund. I let went into my car to contact Choice, as soon as I got someone on the line and told them what happened they informed me that was against the law. So my husband and I went back in to inform them while we had the lady on the phone but they wasn't trying to hear it so my husband told them we wasn't leaving until we get our money back. Him and the guy had some words and the guy decide to call the police stating he feel in danger we won't leave, we was threatening him, all kinds of lies. He even stepped in the back to talk to them so no telling what else he lied about.

      We decided to stay so we could speak to the police so they would know we were the victims. When the police arrived we explained to them everything and informed him to check the cameras and also the 911 call where it was so silent you can hear pin drop and the guy claim we were right in front of him threatening him. As the police was there the Choice rep was still on the line and during the whole incident had put me on hold to speak to the front desk person. When she came back to the phone she informed us we would get a refund within 5-7 business days. Yesterday July 18th I called Choice and one rep informed my they refunded the point. I informed them I didn't want the points, I needed my money back and that's what I was told. So I asked to speak to a supervisor.

      A supervisor came on, I explain what happened on the 4th. He then tells me that those points was used on that reservation. I told him that wasn't true, we never check in, then he said we was marked as a no show for that reservation. Again I told him that wasn't true, he needs to check the recorded conversation from the 4th and refund our money like we were told. He insisted he couldn't do so.

      I will now be contacting a lawyer to start a suit. I informed them that. All they has to do was refund me my money. He told me to contact the hotel so they can fix it. I tried calling the hotel and it rang one time and hang up when I call from my phone. I then tried with my business phone and it rang and took me to the front desk. I asked for the manager but the person insisted to ask me can they help me and I insisted to speak to the manager or supervisor, they stated there was neither there. I then asked for their name, he stated Steve for the manager and he didn't know the supervisor name then gave me a bogus one for himself.

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      Response from Econolodge

      Hello, Shikeemah. My team and I read your comment thoroughly and regret the unpleasant experience you have gone through. My team and I want to report this matter to the parties involved. Please send us a private message with your email, phone number, and mailing address associated with your Choice Privileges account to access your records. We appreciate your time and will be waiting for your response.

      Vilma
      Customer Care

      CID 12262427

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      Thomas increased rating by 1 star.
      CoveragePunctuality & SpeedStaff
      After a positive interaction with Econolodge, Thomas increased their star rating on May 30, 2024.

      Updated review: May 30, 2024

      Updated star rating to 2 stars due to the company reaching out to make up for it and giving points for a Choice Hotels account. While I still won't be returning to that specific location, one bad location doesn't mean all of Choice Hotels is bad. Thank you to their customer service team for reaching out to make things right.

      Original Review: May 22, 2024

      While the location of the University location in Tucson on Stone Ave. is convenient for an event I spent the night for, I wouldn’t come back here. The staff is friendly and helpful as a positive point, one of the few I can think of. As soon as I entered the parking lot, there were two police cars with officers investigating what the staff explained was a stolen car that had been dropped in the lot. I don't hold that against the hotel, as that's not their fault, but it was a sign of the quality of my stay to come.

      The shower ceiling had what looked like mold or mildew on it, the shower floor was worn, and the shower head was dripping when I entered my room. I also woke up and found much of the floor of my room covered in water from either the air conditioner or whatever was behind the locked door in the room. Water damage/mold on the ceiling in the bathroom and water covering the floor of a room isn’t something I expect or want to encounter in a hotel stay. Luckily, I was only staying one night and left early the next morning.

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      Response from Econolodge

      Thank you for sharing your honest feedback, Thomas. We can understand your disappointment after the unpleasant experience you have gone through. My team wants to review your information; to do so, please send us a private message with the full name on the reservation, the hotel's address, and the date of arrival, along with the reservation holder's mailing address, email, and phone number. We hope to hear from you soon. -Vilma.

      Staff

      Reviewed April 1, 2024

      My family stayed at the econo lodge in Ardmore, Oklahoma. As soon as we approached the desk we were greeted and offered free complimentary (cold) water bottles. They could tell we were tired from traveling. I have rheumatoid arthritis so we were given rooms close to the entrance to minimize walking. The front desk even got quarters for us to buy so we could wash clothes on site! Great staff and would definitely recommend.

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      Response from Econolodge

      Hi, Lauri. This is the kind of outstanding service we aim to deliver. We are happy to hear you have had exceptional stays during your trips. We appreciate your comments as they help us to improve our services to our guests. My team will be sending your kudos to let them know they are doing a great job.

      Please reply with the arrival date, name on the reservation, and confirmation number. Also, please include your mailing and email address associated with your Choice Privileges account. ~Fernando

      Staff

      Reviewed Feb. 22, 2024

      I've stayed at Econolodge within the last month. They are under new management, have cleaned up a lot. Spent a week there I didn't see any kind of pest while was there. There staff was very friendly and accommodating, helped with every need I had. Very pet friendly, lots of area to accommodate the pets. Very big pool area nice and clean. Lots of shopping centers in area, also restaurants in walking distance. There are multiple parks around the area. Very good security team works very hard. Multiple types of rooms to choose from. Also can get refrigerator, microwave, rollaway bed, also have rooms with couches and chairs, desk, smart TVs, cable.

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      Response from Econolodge

      Hello, there. Thank you for contacting us and sharing your experience at Econo Lodge Hotel. We love to hear a compliment from one of our valued members. We would like to share your kudos with the hotel's management team for their awareness of your satisfactory stay. To do so, send us a private message with the conf#, arrival date, and the name on the reservation. Moreover,send us the mailing address, phone number, and email associated with your acct. We'll wait for that message. -Ray.

      Verified purchase
      Staff

      Reviewed Feb. 22, 2024

      I stayed 3 days here and it was very quiet, I got the rest I needed. The staff was very helpful. I needed extra pillows and they brought them down to my room. Everything is in walking distance even if you want to go to the park it's right there walking distance and hotel right off the freeway, easy to find. Rooms are good size and has cable, fridge, microwave. Anything and everything you need help with the staff will accommodate and do their best to help with. Very great security staff also. There is lots of shopping centers in a mile radius around hotel from food, clothes, appliances, electronics, anything and everything you need is a mile away. Variety of rooms and beds. Kid friendly, pet friendly. Very friendly place, feel safe and can enjoy staying at.

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      Response from Econolodge

      Hello, Jenny. Thank you for contacting us and sharing your experience at one of our hotels. We love to hear your compliments and that the hotel amenities and staff performance exceed your expectations. We're keen to share your kudos with the hotel's management for its review. To do so, send us a private message with the conf#, arrival date, and the name on the reservation. Moreover, include the mailing address, phone number, and email associated with your profile. Regards, Ray.

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      Online & AppRefunds & PayoutsMaintenance

      Reviewed Feb. 20, 2024

      Started the reservation At 7pm and got coffee that had curdles half and half. Went back to the room only to find it raining In our bathroom. I proceeded to complain to the front desk and said that could Switch us 2 rooms down and to take a look at it. I don't know about anyone else, but my idea of taking a look was to make sure that this room had no leaks or imperfections which would disturb our sleep the next morning. It was freezing, so my friend looked at the heating element and got stuck by something as we were trying to figure out what was sharp and he got stuck to empty syringes from behind onto the rug that made us want to continue searching. That’s when we search the whole room. Everything we found was hidden.

      When I found was six bags of cracker least cocaine that I tried, which was stupid of me, but I want to make sure that it was legit before I reported it to syringes empty one metal pusher, one empty Superman bag without the tablets in it tons of broken glass And I tried that stuff I ended up in the ER. Sad part of it is they refuse to get my money back. Angela

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      Response from Econolodge

      You're welcome, Angela. We have responded to your private message; please check your inbox for more details. -Mei

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      Econolodge Company Information

      Company Name:
      Choice Hotels
      Website:
      www.choicehotels.com