Econolodge Reviews

Review of EconoLodge Kansas City Downtown North. Arrived with a reservation for 1 night, had to request 3 different rooms as first had beard trimmings in sink and sticky substance on table, second a/c did not work and was labeled that was with a piece of tape, third room also had sticky substance on table. I went back to front desk and told to cancel my reservation and was told manager would refund me. I have tried to contact manager due to 6 different pending charges on my card but manager never seems to be in.

I tried to write this review in detail but I had to cut it shorter so it's more to the story. When arriving to this hotel after being guaranteed a room with a Choice rep we were turned away because I had a service dog. I was asked what was my disabilities which was validating and to bring in my dog to show in a crowded lobby where she sniffed everyone who passed her. When it was clear for me to go up to the front desk. I was told they canceled my reservation because they don't take no dogs of no sort and I have an aggressive breed (Pit). Then he said she didn't listen to any of my commands (I asked her to sit 2x and she sat on the 2nd). I asked did he call his boss and he informed me that he told him to cancel our reservation. I then explained to him how him and the other guy was violating a lot of my rights and breaking a lot of laws. He shrugged his shoulders like oh well.

Updated star rating to 2 stars due to the company reaching out to make up for it and giving points for a Choice Hotels account. While I still won't be returning to that specific location, one bad location doesn't mean all of Choice Hotels is bad. Thank you to their customer service team for reaching out to make things right.

My family stayed at the econo lodge in Ardmore, Oklahoma. As soon as we approached the desk we were greeted and offered free complimentary (cold) water bottles. They could tell we were tired from traveling. I have rheumatoid arthritis so we were given rooms close to the entrance to minimize walking. The front desk even got quarters for us to buy so we could wash clothes on site! Great staff and would definitely recommend.

I've stayed at Econolodge within the last month. They are under new management, have cleaned up a lot. Spent a week there I didn't see any kind of pest while was there. There staff was very friendly and accommodating, helped with every need I had. Very pet friendly, lots of area to accommodate the pets. Very big pool area nice and clean. Lots of shopping centers in area, also restaurants in walking distance. There are multiple parks around the area. Very good security team works very hard. Multiple types of rooms to choose from. Also can get refrigerator, microwave, rollaway bed, also have rooms with couches and chairs, desk, smart TVs, cable.

I stayed 3 days here and it was very quiet, I got the rest I needed. The staff was very helpful. I needed extra pillows and they brought them down to my room. Everything is in walking distance even if you want to go to the park it's right there walking distance and hotel right off the freeway, easy to find. Rooms are good size and has cable, fridge, microwave. Anything and everything you need help with the staff will accommodate and do their best to help with. Very great security staff also. There is lots of shopping centers in a mile radius around hotel from food, clothes, appliances, electronics, anything and everything you need is a mile away. Variety of rooms and beds. Kid friendly, pet friendly. Very friendly place, feel safe and can enjoy staying at.

Started the reservation At 7pm and got coffee that had curdles half and half. Went back to the room only to find it raining In our bathroom. I proceeded to complain to the front desk and said that could Switch us 2 rooms down and to take a look at it. I don't know about anyone else, but my idea of taking a look was to make sure that this room had no leaks or imperfections which would disturb our sleep the next morning. It was freezing, so my friend looked at the heating element and got stuck by something as we were trying to figure out what was sharp and he got stuck to empty syringes from behind onto the rug that made us want to continue searching. That’s when we search the whole room. Everything we found was hidden.

DO NOT STAY AT THIS HOTEL. First problem was there would be days where the housekeeper didn’t even clean the room just would skip my room whether I was in it or not. I constantly had to ask for toilet paper, new sheets, and pillowcases. The general manager the ** guy gives just anyone hotel room keys. I had someone try to enter my room with a room key that worked and I did not authorize it nor was the person anywhere on my booking reservation. He is a bitter man who just this morning called my room repeatedly because an unwanted guest wanted in the room, he then kept knocking at my door and THREATENED ME who has been nothing but pleasant and has been staying here for weeks with no problem to kick me out and to call the police to escort me off property, just because the unwanted guest was causing a scene when any normal person would call the police and escort the guy with no reservation there off the property.

Thank you for working with me and understanding the problem. Hopefully you really do fix it.

My stay at Econo Lodge, Gainsville, FL on Aug 6, 2022 was a room without towels but plenty of roaches. This place should of been demolished. Customer service offered a free future stay at Choice Hotels of my choice but did not keep its promise. What was offered? Additional points added to my account. NO FREE NIGHT. Stay away from this line of hotels/motels.