Econolodge Reviews
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About Econolodge
- Good amenities and facilities
- Convenient location and accessibility
- Poor customer service experiences
- Cleanliness and maintenance issues
Econolodge Reviews
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- 4,768,214 reviews on ConsumerAffairs are verified.
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Reviewed Oct. 27, 2025
A friend and I booked a 2 night stay at the Econo Lodge 127 Ontario Dr., Mt Hope, WV 304-877-6455 Oct 10-12, 2025 to visit Kaymore Mines in the area. We were hesitant upon check in as there were a lot of men loitering in the lobby and there was a girl working behind the counter who looked to be about 12. She was not the one who checked us in. We stayed against our better judgment because it was late. Room 106. My friend paid for one night- I paid for the other. The charges can be verified. The carpet in the room was stained, floor of shower dirty, rusted on the outside of the tub and the ceiling above was peeling and looked like it would eventually come down. We kept our luggage up on the desk, counter area and ironing board and did not unpack. Left nothing on the floor or beds.
Slept there the first night, checked out the continental breakfast which left much to be desired- coffee that we could not drink, juice that was watered down. No fresh options. We were out all day and came back late- slept there the second night and upon getting ready for the day and to check out found a bug crawling on one of the beds. Through Google we determined it was a bed bug. We were naturally upset. We got ready quickly and departed. We went to the desk to check out and to show the bug we collected. Spoke to a Laura who immediately called her manager AJ. She stated that she was going to secure the room and assured us the manager would refund us one night's charge. We left the bed bug with her. She said she was sure the bed bugs were from the many workers who stay there months at a time and decline room service. We received no paperwork at check in or check out. Lesson learned.
We simply left-anxious to get out of there. It is now Oct 27, 2025. After attempts (10/14/25 left msg with Jane and 10/15/25 left msg with Laura who remembered our situation) to call and reach the manager AJ- who apparently has no full name- his staff stated they do not know his full name- I have never had my calls returned nor have we received a refund. We know if there are bed bugs in 1 room they are all over this hotel. According to my research they crawl and are most likely transported on the people who clean the rooms as they go room to room as well as carrying sheets off infested beds.
We took precautions upon returning home and so far have not had an incident at our homes. Due to the refusal of the manager to return my calls and refusal of staff to give his name other than AJ or seem to care at all I have to assume bed bugs are regular occurrence at this hotel and of no concern. I will never look at a hotel room the same. I will always take precautions and leave if at all concerned about the facility. Beware!
Hello there. We are disappointed that your most recent hotel stay at one of our hotels was unpleasant, and that the room status did not meet your expectations. All our guests deserve clean and comfortable accommodations. For assistance and further review, please send us a private message with your full name. If you are a Choice Privileges member, please include the mailing address and email address associated with your account. Your cooperation is appreciated.
FernandoCustomer Care
Reviewed Oct. 10, 2025
The Econo Lodge in Terre Haute Indiana is closed due to squatters and it got shut down by the board of health. Me and my wife went there on October the 3rd of this year and there was nobody there and was writing on the walls on the outside of the motel damage done to it and trash and tires all over the place. But the reservations are still booking for this hotel.
Andy, thank you for bringing this to our attention. It’s upsetting to learn of the trouble you had with your reservation. To look into this, please send us a private message with the arrival date, hotel's address, and the name on the reservation. Also, if you're a Choice Privileges member, please add your profile's mailing address, phone number, and email address. Our inbox will be available for you. -Zaira
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Reviewed Sept. 23, 2025
If I could give this dump zero stars, I would. This is the most disgusting hotel in which I've ever stayed. My husband and I had never before been to Scranton but, after driving several hundred miles from New England, decided to spend one night in town before driving home to D.C. My husband made the reservation on his phone while I was driving; if we'd been able to read all the horrible reviews, there's no way we would have booked this dump.
After finally finding the hotel, no easy task, at around 10 p.m., the first thing we noticed was a stop work order that had been posted the day before on the front door. The hotel had started renovations without getting the appropriate permits, never a good sign. At the front desk, my husband overheard another guest ask for a different room because hers was overrun with cockroaches and she had her baby with her. On top of everything, the hotel literally stinks, in part because there are many smoking rooms.
I did not see any cockroaches in our room, but we couldn't watch TV because the volume had only one setting: deafening. It was just too late to find another room in a city we'd never visited. When I went to take a shower the next morning, I noticed hair and other materials in the bath tub. No TV, and no shower for us. The hallways were literally crumbling, the wallpaper and paint peeling. Choice Hotels, which owns the EconoLodge brand, gave us 8000 points to make up for our experience, but HARRON PATEL, the manager, didn't even have the courtesy to respond to my email, let alone refund the more than $90 we spent to stay less than 12 hours in that dump. STAY AWAY!!!
Your description of the stay is very concerning, and we understand how upsetting this must have been. We’d like to review your experience further. Could you please send us a private message with the booking information, your phone number, email, and mailing address? We look forward to assisting you. -Kathy
Reviewed Sept. 3, 2025
Paid too much for a 1st floor room ($90.00) for a 1 night stay from August 30 thru August 31, 2025, at Econo Lodge near RJ Stadium, Tampa, FL. Room had roaches and smelled, looked like it was partially flooded at one point and never cleaned properly. I couldn't get a full night's sleep because of all the noise next door and outside my room. I am a Choice Rewards member, but I will not stay at an Econo Lodge again. I've been trying to get a hold of the manager, but they're never 'available'. I'm very disappointed with this situation and would like a refund. I didn't even get a receipt for my stay.
Thank you for taking the time to share your experience, Julie. I’m truly sorry to hear about the condition of your room and the challenges you faced during your stay. What you’ve described is far from the standard of comfort, cleanliness, and service that Choice Hotels strives to provide. My team and I want to follow up on this, so please send us a private message with the booking details. Also, add your name, phone number, email, and mailing address. We look forward to assisting you. ~Salvy
Reviewed Aug. 27, 2025
I can say this hotel is pulling the worst place that I've ever stayed in my life. And it's disgusting. Smells like cat pee dog urine. There's dog feces all over the property. Step out of your car and you're stepping in a pile of dog feces. You can't get known as linen. You have to take your linen to the laundromat and wash it yourself if you want anything. Staff are rude and it seems like the whole staff is on drugs here mainly **. Ice machine is constantly broke down the rooms. Are sweltering hot and it took us 2 weeks to get our deposit back. A place I'll never stay again in my life. I wouldn't rent a room for my worst enemy here. I can't believe Choice Hotels is actually affiliated with this place. Remind me of Skid Row.
Thank you for taking the time to share your feedback, Martin. Your concerns about cleanliness, staff behavior, and overall conditions are serious. This is not reflective of the standards we uphold at Choice Hotels, as your comfort and satisfaction are our top priorities. We want to escalate your comments to the management team to address these issues promptly. Please send us a message with the hotel address, date of arrival, and name on the reservation. We hope to hear from you soon. ~April
Reviewed Aug. 18, 2025
We booked a non smoking room. They gave us a stinky smoking room. We asked to be moved. The very rude attendant told us hotel was sold out. It was not as we saw two rooms open on Booking.com. She then refused to refund our money and was hostile and belligerent. The room was dirty, stink and the hotel was clearly in total disrepair. Don’t stay there.
Your comfort is our utmost priority, and it deeply troubles us to learn that we fell short of your expectations, Jack. It saddens us to realize that the behavior displayed by our staff caused you further dismay. To ensure we can thoroughly investigate this matter and address your concerns with the relevant team, we kindly ask you to send us a private message with your stay details. Look forward to hearing from you soon and provide the assistance you deserve. ~ Criz
Reviewed Aug. 17, 2025
Great people, great service, had a small issue in room, they fixed it in less than 15 minutes. Very nice people. We were stranded because of another motel Motel 6. Which sucks. But the Econolodge they went out of their way to help us out and made sure we were comfortable
Thank you so much for your kind words, John. We're thrilled to hear that you had a great stay at one of our hotels. Our team works hard to ensure every guest feels welcome and supported, so it is wonderful to know that our staff and management made a positive impression. If you want us to send these kudos to the hotel's staff, please reply or send us a private message with the name on the reservation, hotel address, and arrival date. Regards, Jo.

Reviewed Aug. 14, 2025
This is for the Econolodge In Richmond Hill GA. I wish we had an option for 0 Stars, I am currently staying this this hotel and was moved 3 times to rooms and wasn't given a good explanation why, I also saw Cockroaches in rooms and they tried to put me in there with them and I told them like it was. All 3 front desk reps doesn't really care about the customers, only MONEY. Ask to speak to the owner and was told a lot of different things, I was disrespected by the guy that works front desk because my refrigerator quit working and he really got rude and snapped at me because of it.
My cousin fell down the stairs and they don't care and the younger girl was like he didn't fall all the way down with a snobby attitude. This place is the most horrible place when it comes to customer service and treating people right. Rooms are not up to date and disgusting, rooms smell like mold and mildew. Older lady at front desk is on something and can't focus and doesn't finish her task in hand, I went and told her that my AC isn't working properly and at night its not keeping cold. She brought cleaning supplies and said oh it needs cleaned I'm like umm no it don't it's making a loud noise and not keeping cold. She said F you to me just because she told me the owner was on property and I asked where I needed to talk with him. She said put the couch up against the AC and I'm like we do that every night and that has nothing to do with anything. GO SOMEWHERE ELSE.
Ernie, we’re truly concerned to hear about the challenges you and your cousin experienced during your stay, and we understand how upsetting this must have been. We’d like to address this with the property and assist you directly. Please send us a private message with your booking details and contact information so we can review this further. -Kathy
Reviewed Aug. 5, 2025
The workers could care less about their jobs!! Had a few disgusting workers pounding around in the next room for almost 8 hours---MY GOD!! Bathrooms are about DISGUSTING as the WEIRDOS that sit outside the door & smoke **!! BEYOND DISGUSTING!!! Not that it matters to the workers that could care LESS!! Pound & pound & pound in the NEXT ROOM!!! Get real!! The place to go if you like to smell ** in the room!!!
Breakfast is GROSS----walls are paper THIN & nobody cares anyway!!! Smells like piss & poop when you walk into the place----housekeeping doesn't care----probably don't even get paid minimum wage at THAT disgusting place!!! GO TO ANOTHER motel if you're SMART---why waste your hard earned money on a place like ECONOLODGE if you don't have to??? The reviews are TRUE!!! Why go anywhere else when you can be in a disgusting room & a couple of their workers are in the NEXT room pounding for almost 8 hours straight????
Susan, it saddens us that you had to go through such an upsetting experience—it's clear your stay felt chaotic, uncomfortable, and far below any acceptable standard. Please send us a private message with the full name on the reservation, the arrival date, and the hotel's exact address, along with the reservation holder's mailing address, email, and phone number. -Mei
Reviewed July 30, 2025
DO NOT STAY HERE!!!! This was the most discussing hotel I’ve ever seen. As soon as we walked in we were hit in the face with a cat pee type of smell and roaches everywhere!! There were stained bedding and traces of bed bugs. The bathroom doesn’t look like it’s been cleaned EVER. There were more roaches on the bathroom linens. We asked for a different room and the next one was even worse!!!
We are sorry to learn that your recent hotel stay did not meet expectations, Judy. We strive to ensure our hotels provide clean and comfortable accommodations, and it is very disappointing that this standard was not upheld in your experience.
To assist you further, send us a private message with the hotel's address, arrival date, the name on the reservation, and the confirmation number. Please also include the mailing and email address associated with the account. Talk to you soon. ~Fernando
Econolodge Company Information
- Company Name:
- Choice Hotels
- Website:
- www.choicehotels.com




