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Reviewed Oct. 30, 2024
Review of EconoLodge Kansas City Downtown North. Arrived with a reservation for 1 night, had to request 3 different rooms as first had beard trimmings in sink and sticky substance on table, second a/c did not work and was labeled that was with a piece of tape, third room also had sticky substance on table. I went back to front desk and told to cancel my reservation and was told manager would refund me. I have tried to contact manager due to 6 different pending charges on my card but manager never seems to be in.
Kelli, we acknowledge that this experience was less than ideal. So, please send us a private message with the full name on the reservation, arrival date, and the hotel's state, along with the reservation holder's mailing address, email, and phone number. Thank you. -Mei
Reviewed July 20, 2024
I tried to write this review in detail but I had to cut it shorter so it's more to the story. When arriving to this hotel after being guaranteed a room with a Choice rep we were turned away because I had a service dog. I was asked what was my disabilities which was validating and to bring in my dog to show in a crowded lobby where she sniffed everyone who passed her. When it was clear for me to go up to the front desk. I was told they canceled my reservation because they don't take no dogs of no sort and I have an aggressive breed (Pit). Then he said she didn't listen to any of my commands (I asked her to sit 2x and she sat on the 2nd). I asked did he call his boss and he informed me that he told him to cancel our reservation. I then explained to him how him and the other guy was violating a lot of my rights and breaking a lot of laws. He shrugged his shoulders like oh well.
I asked for my money back and he informed me to contact Choice to receive my refund. I let went into my car to contact Choice, as soon as I got someone on the line and told them what happened they informed me that was against the law. So my husband and I went back in to inform them while we had the lady on the phone but they wasn't trying to hear it so my husband told them we wasn't leaving until we get our money back. Him and the guy had some words and the guy decide to call the police stating he feel in danger we won't leave, we was threatening him, all kinds of lies. He even stepped in the back to talk to them so no telling what else he lied about.
We decided to stay so we could speak to the police so they would know we were the victims. When the police arrived we explained to them everything and informed him to check the cameras and also the 911 call where it was so silent you can hear pin drop and the guy claim we were right in front of him threatening him. As the police was there the Choice rep was still on the line and during the whole incident had put me on hold to speak to the front desk person. When she came back to the phone she informed us we would get a refund within 5-7 business days. Yesterday July 18th I called Choice and one rep informed my they refunded the point. I informed them I didn't want the points, I needed my money back and that's what I was told. So I asked to speak to a supervisor.
A supervisor came on, I explain what happened on the 4th. He then tells me that those points was used on that reservation. I told him that wasn't true, we never check in, then he said we was marked as a no show for that reservation. Again I told him that wasn't true, he needs to check the recorded conversation from the 4th and refund our money like we were told. He insisted he couldn't do so.
I will now be contacting a lawyer to start a suit. I informed them that. All they has to do was refund me my money. He told me to contact the hotel so they can fix it. I tried calling the hotel and it rang one time and hang up when I call from my phone. I then tried with my business phone and it rang and took me to the front desk. I asked for the manager but the person insisted to ask me can they help me and I insisted to speak to the manager or supervisor, they stated there was neither there. I then asked for their name, he stated Steve for the manager and he didn't know the supervisor name then gave me a bogus one for himself.
Hello, Shikeemah. My team and I read your comment thoroughly and regret the unpleasant experience you have gone through. My team and I want to report this matter to the parties involved. Please send us a private message with your email, phone number, and mailing address associated with your Choice Privileges account to access your records. We appreciate your time and will be waiting for your response.
VilmaCustomer Care
CID 12262427
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Updated review: May 30, 2024
Updated star rating to 2 stars due to the company reaching out to make up for it and giving points for a Choice Hotels account. While I still won't be returning to that specific location, one bad location doesn't mean all of Choice Hotels is bad. Thank you to their customer service team for reaching out to make things right.
Original Review: May 22, 2024
While the location of the University location in Tucson on Stone Ave. is convenient for an event I spent the night for, I wouldn’t come back here. The staff is friendly and helpful as a positive point, one of the few I can think of. As soon as I entered the parking lot, there were two police cars with officers investigating what the staff explained was a stolen car that had been dropped in the lot. I don't hold that against the hotel, as that's not their fault, but it was a sign of the quality of my stay to come.
The shower ceiling had what looked like mold or mildew on it, the shower floor was worn, and the shower head was dripping when I entered my room. I also woke up and found much of the floor of my room covered in water from either the air conditioner or whatever was behind the locked door in the room. Water damage/mold on the ceiling in the bathroom and water covering the floor of a room isn’t something I expect or want to encounter in a hotel stay. Luckily, I was only staying one night and left early the next morning.
Thank you for sharing your honest feedback, Thomas. We can understand your disappointment after the unpleasant experience you have gone through. My team wants to review your information; to do so, please send us a private message with the full name on the reservation, the hotel's address, and the date of arrival, along with the reservation holder's mailing address, email, and phone number. We hope to hear from you soon. -Vilma.
Reviewed April 1, 2024
My family stayed at the econo lodge in Ardmore, Oklahoma. As soon as we approached the desk we were greeted and offered free complimentary (cold) water bottles. They could tell we were tired from traveling. I have rheumatoid arthritis so we were given rooms close to the entrance to minimize walking. The front desk even got quarters for us to buy so we could wash clothes on site! Great staff and would definitely recommend.
Hi, Lauri. This is the kind of outstanding service we aim to deliver. We are happy to hear you have had exceptional stays during your trips. We appreciate your comments as they help us to improve our services to our guests. My team will be sending your kudos to let them know they are doing a great job.
Please reply with the arrival date, name on the reservation, and confirmation number. Also, please include your mailing and email address associated with your Choice Privileges account. ~Fernando
Reviewed Feb. 22, 2024
I've stayed at Econolodge within the last month. They are under new management, have cleaned up a lot. Spent a week there I didn't see any kind of pest while was there. There staff was very friendly and accommodating, helped with every need I had. Very pet friendly, lots of area to accommodate the pets. Very big pool area nice and clean. Lots of shopping centers in area, also restaurants in walking distance. There are multiple parks around the area. Very good security team works very hard. Multiple types of rooms to choose from. Also can get refrigerator, microwave, rollaway bed, also have rooms with couches and chairs, desk, smart TVs, cable.
Hello, there. Thank you for contacting us and sharing your experience at Econo Lodge Hotel. We love to hear a compliment from one of our valued members. We would like to share your kudos with the hotel's management team for their awareness of your satisfactory stay. To do so, send us a private message with the conf#, arrival date, and the name on the reservation. Moreover,send us the mailing address, phone number, and email associated with your acct. We'll wait for that message. -Ray.
Reviewed Feb. 22, 2024
I stayed 3 days here and it was very quiet, I got the rest I needed. The staff was very helpful. I needed extra pillows and they brought them down to my room. Everything is in walking distance even if you want to go to the park it's right there walking distance and hotel right off the freeway, easy to find. Rooms are good size and has cable, fridge, microwave. Anything and everything you need help with the staff will accommodate and do their best to help with. Very great security staff also. There is lots of shopping centers in a mile radius around hotel from food, clothes, appliances, electronics, anything and everything you need is a mile away. Variety of rooms and beds. Kid friendly, pet friendly. Very friendly place, feel safe and can enjoy staying at.
Hello, Jenny. Thank you for contacting us and sharing your experience at one of our hotels. We love to hear your compliments and that the hotel amenities and staff performance exceed your expectations. We're keen to share your kudos with the hotel's management for its review. To do so, send us a private message with the conf#, arrival date, and the name on the reservation. Moreover, include the mailing address, phone number, and email associated with your profile. Regards, Ray.
Reviewed Feb. 20, 2024
Started the reservation At 7pm and got coffee that had curdles half and half. Went back to the room only to find it raining In our bathroom. I proceeded to complain to the front desk and said that could Switch us 2 rooms down and to take a look at it. I don't know about anyone else, but my idea of taking a look was to make sure that this room had no leaks or imperfections which would disturb our sleep the next morning. It was freezing, so my friend looked at the heating element and got stuck by something as we were trying to figure out what was sharp and he got stuck to empty syringes from behind onto the rug that made us want to continue searching. That’s when we search the whole room. Everything we found was hidden.
When I found was six bags of cracker least cocaine that I tried, which was stupid of me, but I want to make sure that it was legit before I reported it to syringes empty one metal pusher, one empty Superman bag without the tablets in it tons of broken glass And I tried that stuff I ended up in the ER. Sad part of it is they refuse to get my money back. Angela
You're welcome, Angela. We have responded to your private message; please check your inbox for more details. -Mei
Reviewed Feb. 12, 2024
DO NOT STAY AT THIS HOTEL. First problem was there would be days where the housekeeper didn’t even clean the room just would skip my room whether I was in it or not. I constantly had to ask for toilet paper, new sheets, and pillowcases. The general manager the ** guy gives just anyone hotel room keys. I had someone try to enter my room with a room key that worked and I did not authorize it nor was the person anywhere on my booking reservation. He is a bitter man who just this morning called my room repeatedly because an unwanted guest wanted in the room, he then kept knocking at my door and THREATENED ME who has been nothing but pleasant and has been staying here for weeks with no problem to kick me out and to call the police to escort me off property, just because the unwanted guest was causing a scene when any normal person would call the police and escort the guy with no reservation there off the property.
It blows my mind the lack of respect and professionalism this manager has. He is def in the wrong field and should be fired. I had to call corporate and my case is being escalated. Not worth the cheap price I promise. There is also heavy police activity at this specific hotel. I have seen multiple guests being handcuffed and arrested at this location during my stay.
Hello, Rae. Thank you for reaching out to us. I can imagine how frustrating this experience has been for you. Our guests deserve outstanding service, attention to quality, a safe place, and staff courtesy. Certainly, this does not represent the service we aim to deliver.
For assistance, please send us a private message with the exact hotel's location, arrival date, name on the reservation, and confirmation number. We hope to hear from you soon.
FernandoCustomer Care
Updated review: Feb. 1, 2024
Thank you for working with me and understanding the problem. Hopefully you really do fix it.
Original Review: Jan. 31, 2024
The econo Lodge in Sacramento was the dirtiest hotel I've ever stayed at in my life. The hotel was uncapped. The windows did not close or lock. There was mold on the bathroom ceiling and bathtub. The door to the bathroom was broken. The room was filthy. I was very disappointed.
The description and pictures let us down, Jolene, and we can understand your disappointment. My team wants to review this; to do so, please send us a private message with the full name on the reservation, arrival date, and the hotel's state, along with the reservation holder's mailing address, email, and phone number. Thank you. -Mei
Reviewed Jan. 21, 2024
My stay at Econo Lodge, Gainsville, FL on Aug 6, 2022 was a room without towels but plenty of roaches. This place should of been demolished. Customer service offered a free future stay at Choice Hotels of my choice but did not keep its promise. What was offered? Additional points added to my account. NO FREE NIGHT. Stay away from this line of hotels/motels.
Hello, Wally. We regret you have that impression about our program. A clean and bug-free environment is a priority for us. My team wants an opportunity to review your case further and provide a prompt resolution. Please send us a private message with the exact hotel address and name on the reservation. In addition, include your phone number, email, and mailing address associated with your Choice Privileges account. We appreciate your time and will be waiting for your message. –Vilma.
Econolodge Company Information
- Company Name:
- Choice Hotels
- Website:
- www.choicehotels.com