Econolodge Reviews

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About Econolodge

Pros
  • Good amenities and facilities
  • Convenient location and accessibility
Cons
  • Poor customer service experiences
  • Cleanliness and maintenance issues

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Econolodge Reviews

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    How do I know I can trust these reviews about Choice Hotels?
    • 4,694,809 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
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    Punctuality & SpeedStaff

    Reviewed June 10, 2025

    Our reservation was at the Rodeway Inn (7300A West Broad st, Richmond VA) but apparently the building it's close and they sent us to the EconoLodge next to the Rodeway Inn. No problem with that, but the nightmare started as soon as we arrived in the room. First the bed linen was burned with cigarette butts and looks like it was not change for a new guest.

    My husband went to the reception and the guy gave us other room with an upgrade (we laugh with it). We cannot see the room in detail because at that moment we just want it to go to sleep. For two days we only went to sleep late night but Sunday morning the sinus started to bother me. When I looked the AC unit I was in disbelief, covert in dust, and spider webs at the ceiling, loose toilet seat, shower curtain rod extremely rusty, dirty corners. The bed linen was burned too, and we ended buying bed linen Saturday night because we were too tired to fight with the receptionist and find a new hotel for the last night. They did not send the survey and no receipt, and we just run from there in horror.

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    Econolodge
    Response from Econolodge

    What you experienced does not represent the service we aim to deliver, Johana, and we are disappointed to hear about the inconvenience experienced. For assistance, please send us a private message with the exact hotel's address, the arrival date, the name on the reservation, and the confirmation number.

    If you are a Choice Privileges member, please include the mailing and email address associated with the account. We hope to hear from you soon.

    Fernando

    Customer Care

    Resolution In Progress
    Price

    Reviewed June 5, 2025

    This place sucks. They went up on the price 2 different times. I was first charged $84 bucks, then after a week, we weren't finished, I was charged $94 bucks a night for 3 nights then had to stay 1 more night, it cost me a $100 bucks with no explanation why he went up. I will never stay there again. We seen roach bugs in all the rooms we stayed in. They charge whatever the hell they want to.

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    Econolodge
    Response from Econolodge

    Hello Al. Thank you for reaching out and sharing your hotel stay experience. We’re disappointed for the inconvenience you faced and would like to review this further.

    To assist you, please send us a private message with the exact hotel address, the arrival date, the name on the reservation, and the confirmation number.

    If you are a Choice Privileges member, kindly include the mailing and email address associated with your account. We hope to hear from you soon. ~Fernando

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      Verified purchase
      Customer Service

      Reviewed May 19, 2025

      We booked one night at the Econolodge in Fairlawn, Ohio because we were camping in a travel trailer and severe storms were expected. Figured a hotel room would be the best place to be. Paid over the phone before seeing the hotel. Big mistake. First issue was the couple that got off the bus and followed us in. Nothing wrong with them but they had no luggage and we figured they only needed the room for a couple hours. Carpet leading to our room was almost black with dirt. Got to our room and we were immediately disgusted. We both looked at each other and decided to forego the $90 we spent and risk our lives in our camper sitting a severe thunderstorm. We were in the room for about 60 seconds. Can’t imagine why Choice Hotels would want their name associated with this dump.

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      Econolodge
      Response from Econolodge

      That sounds incredibly frustrating—thank you for taking the time to share it with us. We want to look into this and ensure your concerns are acknowledged. When you have a moment, please send us a private message with the booking details and your personal information so we can follow up. We look forward to assisting you. -Kathy

      PriceStaff

      Reviewed April 28, 2025

      I thought this hotel was in a “bad” part of the city and expected it to be old and dirty because it was cheap. NO, from meeting guys at front desk to checkout, it was a great hotel experience. Recently renovated, looked like new flooring and furnishing. Clean and fresh! And it was cheap! Thank you!

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      Econolodge
      Response from Econolodge

      Thank you for sharing such a great review, Martha! We’re thrilled to hear the hotel exceeded your expectations—from the warm welcome at the front desk to the clean, freshly updated space. It’s always a pleasant surprise when value and comfort come together so well. We’re glad you had such a positive experience and hope you’ll visit again soon! -Kathy

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      PriceStaff

      Reviewed April 21, 2025

      I Thought the price was right until I started seeing cockroaches! I didn't even have any food around. There is no coffee machine. Our toilet kept getting clogged up! The sign on my door says checkout at 12:00. The lady from the front desk came to my door at 11:00 and said I'm suppose to be out by 11:00. I told her my door says 12:00. She argued with me and then said OK 12:00 at the latest. I do not recommend this hotel to anyone unless you like cockroaches, stopped up toilets and no coffee machines.

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      Econolodge
      Response from Econolodge

      Thank you for sharing your experience. We understand how frustrating these issues must have been, and we’d like to ensure your feedback is reviewed by the hotel’s management. To proceed, please send us a private message with the booking information, followed, by your name, phone number, email, and mailing address. Once we have that, we’ll make sure your comments are properly documented and shared with the property for internal review and follow-up. -Kathy

      Price

      Reviewed Jan. 20, 2025

      Awesome 😎💯 hotel! The 24/7 coffee bar! Legit! The breakfast waffles! Amazing! 🤩 Comfortable beds, hot showers! Full size fridge! Affordable and close to restaurants! Ardmore Oklahoma Econolodge got my approval! Sincerely, Samuel

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      Econolodge
      Response from Econolodge

      Hi, Samuel. This is the going above-and-beyond service we aim to deliver. We are happy to hear you had exceptional stays during your trips. We appreciate your comments as they help us improve our services to our guests. To share your kudos with the hotel, please send us a private message with the arrival date, name on the reservation, and confirmation number. If you are a Choice Privileges member, include the mailing and email address associated with the account. Talk to you soon. ~Fernando

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      Reviewed Oct. 30, 2024

      Review of EconoLodge Kansas City Downtown North. Arrived with a reservation for 1 night, had to request 3 different rooms as first had beard trimmings in sink and sticky substance on table, second a/c did not work and was labeled that was with a piece of tape, third room also had sticky substance on table. I went back to front desk and told to cancel my reservation and was told manager would refund me. I have tried to contact manager due to 6 different pending charges on my card but manager never seems to be in.

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      Econolodge
      Response from Econolodge

      Kelli, we acknowledge that this experience was less than ideal. So, please send us a private message with the full name on the reservation, arrival date, and the hotel's state, along with the reservation holder's mailing address, email, and phone number. Thank you. -Mei

      Verified purchase
      Customer ServicePunctuality & SpeedStaff

      Reviewed July 20, 2024

      I tried to write this review in detail but I had to cut it shorter so it's more to the story. When arriving to this hotel after being guaranteed a room with a Choice rep we were turned away because I had a service dog. I was asked what was my disabilities which was validating and to bring in my dog to show in a crowded lobby where she sniffed everyone who passed her. When it was clear for me to go up to the front desk. I was told they canceled my reservation because they don't take no dogs of no sort and I have an aggressive breed (Pit). Then he said she didn't listen to any of my commands (I asked her to sit 2x and she sat on the 2nd). I asked did he call his boss and he informed me that he told him to cancel our reservation. I then explained to him how him and the other guy was violating a lot of my rights and breaking a lot of laws. He shrugged his shoulders like oh well.

      I asked for my money back and he informed me to contact Choice to receive my refund. I let went into my car to contact Choice, as soon as I got someone on the line and told them what happened they informed me that was against the law. So my husband and I went back in to inform them while we had the lady on the phone but they wasn't trying to hear it so my husband told them we wasn't leaving until we get our money back. Him and the guy had some words and the guy decide to call the police stating he feel in danger we won't leave, we was threatening him, all kinds of lies. He even stepped in the back to talk to them so no telling what else he lied about.

      We decided to stay so we could speak to the police so they would know we were the victims. When the police arrived we explained to them everything and informed him to check the cameras and also the 911 call where it was so silent you can hear pin drop and the guy claim we were right in front of him threatening him. As the police was there the Choice rep was still on the line and during the whole incident had put me on hold to speak to the front desk person. When she came back to the phone she informed us we would get a refund within 5-7 business days. Yesterday July 18th I called Choice and one rep informed my they refunded the point. I informed them I didn't want the points, I needed my money back and that's what I was told. So I asked to speak to a supervisor.

      A supervisor came on, I explain what happened on the 4th. He then tells me that those points was used on that reservation. I told him that wasn't true, we never check in, then he said we was marked as a no show for that reservation. Again I told him that wasn't true, he needs to check the recorded conversation from the 4th and refund our money like we were told. He insisted he couldn't do so.

      I will now be contacting a lawyer to start a suit. I informed them that. All they has to do was refund me my money. He told me to contact the hotel so they can fix it. I tried calling the hotel and it rang one time and hang up when I call from my phone. I then tried with my business phone and it rang and took me to the front desk. I asked for the manager but the person insisted to ask me can they help me and I insisted to speak to the manager or supervisor, they stated there was neither there. I then asked for their name, he stated Steve for the manager and he didn't know the supervisor name then gave me a bogus one for himself.

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      Econolodge
      Response from Econolodge

      Hello, Shikeemah. My team and I read your comment thoroughly and regret the unpleasant experience you have gone through. My team and I want to report this matter to the parties involved. Please send us a private message with your email, phone number, and mailing address associated with your Choice Privileges account to access your records. We appreciate your time and will be waiting for your response.

      Vilma
      Customer Care

      CID 12262427

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      Thomas increased rating by 1 star.
      CoveragePunctuality & SpeedStaff
      After a positive interaction with Econolodge, Thomas increased their star rating on May 30, 2024.

      Updated review: May 30, 2024

      Updated star rating to 2 stars due to the company reaching out to make up for it and giving points for a Choice Hotels account. While I still won't be returning to that specific location, one bad location doesn't mean all of Choice Hotels is bad. Thank you to their customer service team for reaching out to make things right.

      Original Review: May 22, 2024

      While the location of the University location in Tucson on Stone Ave. is convenient for an event I spent the night for, I wouldn’t come back here. The staff is friendly and helpful as a positive point, one of the few I can think of. As soon as I entered the parking lot, there were two police cars with officers investigating what the staff explained was a stolen car that had been dropped in the lot. I don't hold that against the hotel, as that's not their fault, but it was a sign of the quality of my stay to come.

      The shower ceiling had what looked like mold or mildew on it, the shower floor was worn, and the shower head was dripping when I entered my room. I also woke up and found much of the floor of my room covered in water from either the air conditioner or whatever was behind the locked door in the room. Water damage/mold on the ceiling in the bathroom and water covering the floor of a room isn’t something I expect or want to encounter in a hotel stay. Luckily, I was only staying one night and left early the next morning.

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      Econolodge
      Response from Econolodge

      Thank you for sharing your honest feedback, Thomas. We can understand your disappointment after the unpleasant experience you have gone through. My team wants to review your information; to do so, please send us a private message with the full name on the reservation, the hotel's address, and the date of arrival, along with the reservation holder's mailing address, email, and phone number. We hope to hear from you soon. -Vilma.

      Staff

      Reviewed April 1, 2024

      My family stayed at the econo lodge in Ardmore, Oklahoma. As soon as we approached the desk we were greeted and offered free complimentary (cold) water bottles. They could tell we were tired from traveling. I have rheumatoid arthritis so we were given rooms close to the entrance to minimize walking. The front desk even got quarters for us to buy so we could wash clothes on site! Great staff and would definitely recommend.

      Thanks for your vote!
      Econolodge
      Response from Econolodge

      Hi, Lauri. This is the kind of outstanding service we aim to deliver. We are happy to hear you have had exceptional stays during your trips. We appreciate your comments as they help us to improve our services to our guests. My team will be sending your kudos to let them know they are doing a great job.

      Please reply with the arrival date, name on the reservation, and confirmation number. Also, please include your mailing and email address associated with your Choice Privileges account. ~Fernando

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      Econolodge Company Information

      Company Name:
      Choice Hotels
      Website:
      www.choicehotels.com