Choice Hotels - Econolodge Reviews

Stayed at the Econolodge in Monticello Florida off Route 10. Arrived around 8pm. Too tired to keep driving. Room was filthy, carpet stained, room stunk, skid marks in toilet, hadn't been cleaned forever. We had to stay, exhausted, slept barely with lights on. They had no coffee in the morning, they were out of filters, and we wouldn't eat any of their meager breakfast, didn't want to eat bugs. DON'T STAY THERE!!

We book from Reservations.com. Hotel was 110 and when we got through it was 195. Door was broken open, roaches, dirty floors, stained bed, cigarette butts in front of door, 2 bed mattress in front of door. What you guys think?

200 chars insufficient. Doorjamb shows break-in; smells; blood stains; cig holes; used furn; deceptive photo; shower leaked; tub stains; lamp rusted. CH offered only pts, declined; Econolodge stonewalled. Took many photos.

My husband and I stayed in a Choice Hotel Quality Inn in Kingsland Georgia. The room was disgustingly dirty, smelled of wet dog, multiple fleas and cockroaches. We complained to the front desk and they gave us the manager's phone number who never returned our call. After returning home we contacted Choice and they offered us a $60 refund. After several phone calls we still have not received our refund because they keep saying they can’t mail it to Canada??? Our bank feels they have all the information to wire transfer the money yet they still can’t seem to send it. Also this room was a public health risk and I asked for a confirmation in writing that they were dealing with expectations to clean this hotel up and they just gave the same run around that they couldn’t give me any confirmation. The reviews of this hotel online confirm the same situation we had. Very poor customer service.

On March 3d, 2023 I was traveling on US95 N from Florida to New Jersey. Made reservation in Econo Lodge on Cedar Creek Rd in Fayetteville NC few days ahead of time. Upon arrival, I was informed the handicap room is not available due to plumbing problem. I was also informed that only one room left on the first floor. Due to physical problems, I can only stay on the first floor.

It all started last week. My daughter slipped and fell at Econo Lodge, from the toilet leaking. My 1 year old daughter fell hours after management was told. My daughter was taken to the emergency room. I have talked to Customer Service daily. Their compensation was 24000 points. A BIG slap in the face. I was told that is all Customer Service could do. I am a cancer patient who is going through treatment. Customer Service is very dishonest and not trustworthy.

BED BUGS. DO NOT STAY HERE!! We were traveling through and stayed one night. The next day my daughter was covered in bites and MD verified they were from bed bugs. When we contacted the hotel to let them know the front desk apologized and promised a refund and a call from the manager. We have called 4 times and no response from manager and no refund. We are continually told the manager will be back the next day and will call and they never do.

Choice Ripoff! I'm being overcharged for my stay! Your site advertised a Thurs rate of $64 yet I was charged $110, and your Fri. rate reads $96 yet I was charged $130! at Econolodge Biltmore in Asheville. False advertising, either change the rates listed or stop overcharging. Staff says they charged me more because hotel is within 60 mile radius of Asheville. Why is a lower price advertised and no information given about higher rates listed on the Choice website? This is patently fraudulent, class action level fraudulent.

Updated on 07/21/2022: So after some back and forth they are refusing to give me my money back. They went from saying I did not pay to you booked with a 3rd party company. Which I did not. I called the property directly. I am out 476.93 in USD. I am definitely not done. It was just over 600 in Canadian money. They refuse to look at my credit card statement that clearly says Econolodge. They also won’t tell me how to get a hold of the 3rd party I booked with. BECAUSE THERE IS NOT ONE!! This company is ripping people off. Please be very careful with this company. DONT PAY NOW TO GET A BETTER RATE!!! I did it and now I am out money. Spread the word.

My experience with the over night manager was wonderful. I was book from a third party and when I got there I had a confirmation number. However, I was not and the system. I had called the place who book the room and was on the phone with her. At this point, she had ask for the person who was checking me in. I can hear the lady telling the overnight manager what to do or what she should see on the computer. Elva **, the manager, had an immensely amount of patient when I was ready to hang the phone of myself. She check me in the room and I appreciate her.