Choice Hotels - Econolodge

BED BUGS. DO NOT STAY HERE!! We were traveling through and stayed one night. The next day my daughter was covered in bites and MD verified they were from bed bugs. When we contacted the hotel to let them know the front desk apologized and promised a refund and a call from the manager. We have called 4 times and no response from manager and no refund. We are continually told the manager will be back the next day and will call and they never do.

Choice Ripoff! I'm being overcharged for my stay! Your site advertised a Thurs rate of $64 yet I was charged $110, and your Fri. rate reads $96 yet I was charged $130! at Econolodge Biltmore in Asheville. False advertising, either change the rates listed or stop overcharging. Staff says they charged me more because hotel is within 60 mile radius of Asheville. Why is a lower price advertised and no information given about higher rates listed on the Choice website? This is patently fraudulent, class action level fraudulent.

Updated on 07/21/2022: So after some back and forth they are refusing to give me my money back. They went from saying I did not pay to you booked with a 3rd party company. Which I did not. I called the property directly. I am out 476.93 in USD. I am definitely not done. It was just over 600 in Canadian money. They refuse to look at my credit card statement that clearly says Econolodge. They also won’t tell me how to get a hold of the 3rd party I booked with. BECAUSE THERE IS NOT ONE!! This company is ripping people off. Please be very careful with this company. DONT PAY NOW TO GET A BETTER RATE!!! I did it and now I am out money. Spread the word.

My experience with the over night manager was wonderful. I was book from a third party and when I got there I had a confirmation number. However, I was not and the system. I had called the place who book the room and was on the phone with her. At this point, she had ask for the person who was checking me in. I can hear the lady telling the overnight manager what to do or what she should see on the computer. Elva **, the manager, had an immensely amount of patient when I was ready to hang the phone of myself. She check me in the room and I appreciate her.

Paid $100+ for crumbling faux leather headrest on chair and a moldy dripping hole above the shower. Arrived too late (after driving 11 hours) to change room/hotel. UNACCEPTABLE!!! Another guest shared his room had similar problems. Desk clerk said manager would be in Monday or Tuesday … Today is Friday

Somehow when I purchased this room the search engine I was using gave me Econolodge as a hotel with a pool. After checking in we found that there was no pool which was the main reason for the stay. I asked the front desk guy to cancel the room and he said he was too new and didn't know how to do it. I tried to cancel my request through the website, but that didn't work either. I called back and no one returned my call. Now I was charged for a room that I did NOT stay in!!! Not Happy and everyone online and off will hear about it till it gets fixed!

My girlfriend and I Stayed at the Econolodge in Charlotte on Tryon St. Our flight had been cancelled and booked with the first, cheapest, closest place we could find. First mistake. Got to the hotel and the lobby was hot and muggy, the ceiling was leaking and there was water all over the floor. Key card reader took at LEAST 5 minutes to get even two room keys to program (after the guy went thru about 20 different cards). Security door upstairs didn’t lock, so anybody could walk in and roam the hallway, which looked like it hadn’t been vacuumed in a week and parts of the ceiling were falling down. Room smelled funky. Lights and outlets on one entire side of the room didn’t work. Mold in the mini fridge.

Econolodge in Idaho Falls Id. Disgusting! Zero stars, but no option for that No! No shower curtain, no toilet paper, no phones, no coffee creamer, no spoons, wet carpet, bathroom filthy. Continental breakfast only was cold cereal and white bread.. The room smelt like wet dog and musty cigarette smoke. Kids working at counter, did not know how to get a shower curtain, or who to contact. This was the worst hotel stay I ever had. At nearly $140 for 1 night. Highway robbery! Never again will I stay with Choice hotels, as well as passing the word to friends and family!

Stayed at Econo Lodge in St. Roberts, MO from 5/28/21 to 5/30/21 and the desk clerks when checking in and out were wonderful people who made us feel right at home, gave us great directions on where to eat and advice on attractions in the surround area. They were just wonderful. Now, moving on, housekeeping was terrible. Tub, bathroom floor and flooring by bed and TV were dirty. Sink was dirty, but toilet was clean. Guess that accounts for something. We bought our own cleaning supplies at a local general store there and cleaned the room ourselves and left the cleaning supplies behind so housekeeping could continue to keep the room clean. The housekeeper they had that day you could tell was not a happy camper and appeared to not take any pride in her work. Maybe some retraining will be helpful to get the Econo Lodge back up to a 5 Star hotel or at least close to it.

My son and I spent our night killing multiple cockroaches in the room. The website offers breakfast to find out they don't have breakfast even with face masks. I will never rent a room in any EconoLodge again. I would rather sleep in my car.