Econolodge Reviews
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About Econolodge
- Good amenities and facilities
- Convenient location and accessibility
- Poor customer service experiences
- Cleanliness and maintenance issues
Econolodge Reviews
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- 4,820,134 reviews on ConsumerAffairs are verified.
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Reviewed Jan. 21, 2026
’s listed as a restaurant hotel and casino and it’s not no restaurant. There is no casino just barely a hotel then had to keep asking for access in the room because neither one of the cards to open the door to the room would work then we get in the room to turn on the heater cause it’s cold and the heater doesn’t work so I tried to clean up the filter a little bit and the heater and blow it out some with the hairdryer to get it to work even a little and the hairdryer doesn’t work so I had to go to the front desk to get a new hairdryer to blow out the heater after I had to clean it to make it work so I could be warm in the room.
Finally, I get up to go take a shower and have coffee and the coffee pot don’t work and the shower barely runs any water at all. The showerhead is all corroded and so we go to town management and the front desk and we get told, "I’m on my way out. I’m on the edge of leaving. Owners don’t care and you can’t have any compensation. I know it was shitty, but you got one of the better rooms."
Hi there. We're disappointed that the status of the room you stayed in did not meet your expectations. All our guests deserve clean & comfortable accommodations, as well as having the option to take advantage of the hotel amenities.
For assistance, private message us the hotel's address, the arrival date, the name on the reservation, and the confirmation #. If you are a Choice Privileges member, include the mailing and email address associated with the account. Talk to you soon. ~Fernando

Reviewed Jan. 1, 2026
Idaho Falls Econolodge billed us for smoking in the rooms when we never did. When I called to voice concern over the charge of the 250 the lady called me a liar and hung the phone up and now they refused to answer the phone so that I can talk to management. I would never stay there again. Ccompletely untrustworthy and you’re gonna be charged for things you did not do and no way to resolve them.
Thank you for bringing this concern to our attention. I understand how upsetting it must be to feel unheard and to have difficulty reaching management. We are committed to investigating this matter thoroughly and ensuring that all our guests are treated with fairness and dignity. Kindly send us a PM with the date of arrival, hotel address and name under the reservation. Also, please send us your email, phone number, and mailing address linked to your Choice Privileges account. Thank you. ~April
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Reviewed Dec. 21, 2025
The stay here has always been horrible. Every single time that I have tried, but this time was especially nasty. It was my third and last time, giving these people a chance. Mainly due to the fact that they double charge me and they denied refunding at least the cheapest reservation. So they basically double charge name. I would never be able to stay in that place. Anyway, because I didn't have the time even if I wanted to so them giving me an extra night that I could only use consecutively, not even at another time within a year of the problem.
It's discouraging to hear about the repeated negative experiences you've had, and especially the frustration of being double-charged. After giving the property multiple chances, it's understandable that this situation feels like the final straw. Please send us a private message with the full name on the reservation, the arrival date, the hotel's address, and a detailed description of the extra charge. Additionally, include the reservation holder's mailing address, email, and phone number. -Mei
Reviewed Nov. 19, 2025
WARNING!!! If you have any respiratory issues, don't stay there. There was something in the room that really affected my asthma and allergies to the point that I was using my inhaler when I usually don't need one. I was coughing and wheezing, my chest hurt, and I had a really bad headache. I had booked the room online for four nights. On the second night, I realized it was something that wasn't going to get better, so I asked to check out the next morning and get a refund for the other two days. The desk clerk said that he couldn't, and I have to wait until the next morning to speak to the manager.
The manager ended up being very rude and dismissive. He said he couldn't give a refund even though both the Econo Lodge and Booking.com customer service reps said he could. The room was really run down. The ice machine was so old and dirty, I wouldn't even use ice out of it. The listing for the room promised things that weren't provided. There is NO breakfast or business center. Do yourself a favor and go across the street to the Sleep Inn. It's about the same price or less and is at least 10 times better.
Thank you for taking the time to share your experience with us, Jackie. We're saddened to hear about the health issues you faced during your stay and the way your concerns were handled. Your comfort and well-being are important to us, and we regret any distress caused. We would like to have additional information about your concerns so we can review this further. When time allows, please send us a direct message with your stay details, including your Choice Privileges account information. ~April
Reviewed Nov. 6, 2025
Bedbugs, poor condition, minimal breakfast. My partner and I made the grave mistake of staying at the Econolodge in traverse city, MI. The hotel was run down, dirty, and the room did NOT match the sparkling new looking ones on the Hotels.com website. The plumbing is backwards: "Cold is hot and hot is cold." There was also no full breakfast. Just a pot of coffee and pre-packaged muffins. Milk had been spilled all over the counter and coffee pot. No one was around to clean it up or put out other food. It took a long time for the hot water to come, there weren't enough towels, and a used bar of soap was in the shower. Gross.
Also disgusting: partner found an earwig crawling on the headboard. We checked the pillows and covers for other bugs and thought that was it. NO. We got mauled by bedbugs that night. It can take up to 2 weeks for bedbug bites to show on the skin. Our bites didn't appear until a few days after we stayed here. Once we realized what the red bumps on our skin were, I called the hotel to inform them they had a bedbug problem and that I wanted to be reimbursed for my stay. I was told I'd get a call back by 5 PM that day. Never happened. I tried getting a refund from Hotels.com and the agent spoke with Mike at the front desk. Because I didn't report bedbugs before checkout, Mike refused to refund me the $170 I paid and claimed Econo Lodge Traverse City has never had bedbugs before. He clearly doesn't read reviews since I've found plenty that report bedbugs! I had an allergic reaction and had to go to the doctor for a steroid shot.
Save your money and your sanity. Don't stay at this hotel. It needs to be fumigated, thoroughly cleaned, and staff properly trained in customer service before guests can safely stay here. Ignoring reviews about bedbugs and calling guests liars is not good business practice. To Mike: please learn to properly engage with guests. Educate yourself about how bedbug bites don't always show up overnight, pay attention to bedbug related reviews, and spend a night in your hotel if you think it's so safe and clean.
Deanna, we're sorry to hear about your distressing experience at one of our hotels. Your concerns regarding cleanliness, maintenance, and the bedbug infestation are completely understandable. Your safety and comfort are very important to us, and we appreciate you sharing this feedback.
Please send us a private message with your arrival date, reservation name, and phone number, email, and mailing address linked to your Choice Privileges account. We're here to assist you further. Thank you! ~Jen
Reviewed Oct. 27, 2025
A friend and I booked a 2 night stay at the Econo Lodge 127 Ontario Dr., Mt Hope, WV 304-877-6455 Oct 10-12, 2025 to visit Kaymore Mines in the area. We were hesitant upon check in as there were a lot of men loitering in the lobby and there was a girl working behind the counter who looked to be about 12. She was not the one who checked us in. We stayed against our better judgment because it was late. Room 106. My friend paid for one night- I paid for the other. The charges can be verified. The carpet in the room was stained, floor of shower dirty, rusted on the outside of the tub and the ceiling above was peeling and looked like it would eventually come down. We kept our luggage up on the desk, counter area and ironing board and did not unpack. Left nothing on the floor or beds.
Slept there the first night, checked out the continental breakfast which left much to be desired- coffee that we could not drink, juice that was watered down. No fresh options. We were out all day and came back late- slept there the second night and upon getting ready for the day and to check out found a bug crawling on one of the beds. Through Google we determined it was a bed bug. We were naturally upset. We got ready quickly and departed. We went to the desk to check out and to show the bug we collected. Spoke to a Laura who immediately called her manager AJ. She stated that she was going to secure the room and assured us the manager would refund us one night's charge. We left the bed bug with her. She said she was sure the bed bugs were from the many workers who stay there months at a time and decline room service. We received no paperwork at check in or check out. Lesson learned.
We simply left-anxious to get out of there. It is now Oct 27, 2025. After attempts (10/14/25 left msg with Jane and 10/15/25 left msg with Laura who remembered our situation) to call and reach the manager AJ- who apparently has no full name- his staff stated they do not know his full name- I have never had my calls returned nor have we received a refund. We know if there are bed bugs in 1 room they are all over this hotel. According to my research they crawl and are most likely transported on the people who clean the rooms as they go room to room as well as carrying sheets off infested beds.
We took precautions upon returning home and so far have not had an incident at our homes. Due to the refusal of the manager to return my calls and refusal of staff to give his name other than AJ or seem to care at all I have to assume bed bugs are regular occurrence at this hotel and of no concern. I will never look at a hotel room the same. I will always take precautions and leave if at all concerned about the facility. Beware!
Hello there. We are disappointed that your most recent hotel stay at one of our hotels was unpleasant, and that the room status did not meet your expectations. All our guests deserve clean and comfortable accommodations. For assistance and further review, please send us a private message with your full name. If you are a Choice Privileges member, please include the mailing address and email address associated with your account. Your cooperation is appreciated.
FernandoCustomer Care
Reviewed Oct. 10, 2025
The Econo Lodge in Terre Haute Indiana is closed due to squatters and it got shut down by the board of health. Me and my wife went there on October the 3rd of this year and there was nobody there and was writing on the walls on the outside of the motel damage done to it and trash and tires all over the place. But the reservations are still booking for this hotel.
Andy, thank you for bringing this to our attention. It’s upsetting to learn of the trouble you had with your reservation. To look into this, please send us a private message with the arrival date, hotel's address, and the name on the reservation. Also, if you're a Choice Privileges member, please add your profile's mailing address, phone number, and email address. Our inbox will be available for you. -Zaira
Reviewed Sept. 23, 2025
If I could give this dump zero stars, I would. This is the most disgusting hotel in which I've ever stayed. My husband and I had never before been to Scranton but, after driving several hundred miles from New England, decided to spend one night in town before driving home to D.C. My husband made the reservation on his phone while I was driving; if we'd been able to read all the horrible reviews, there's no way we would have booked this dump.
After finally finding the hotel, no easy task, at around 10 p.m., the first thing we noticed was a stop work order that had been posted the day before on the front door. The hotel had started renovations without getting the appropriate permits, never a good sign. At the front desk, my husband overheard another guest ask for a different room because hers was overrun with cockroaches and she had her baby with her. On top of everything, the hotel literally stinks, in part because there are many smoking rooms.
I did not see any cockroaches in our room, but we couldn't watch TV because the volume had only one setting: deafening. It was just too late to find another room in a city we'd never visited. When I went to take a shower the next morning, I noticed hair and other materials in the bath tub. No TV, and no shower for us. The hallways were literally crumbling, the wallpaper and paint peeling. Choice Hotels, which owns the EconoLodge brand, gave us 8000 points to make up for our experience, but HARRON PATEL, the manager, didn't even have the courtesy to respond to my email, let alone refund the more than $90 we spent to stay less than 12 hours in that dump. STAY AWAY!!!
Your description of the stay is very concerning, and we understand how upsetting this must have been. We’d like to review your experience further. Could you please send us a private message with the booking information, your phone number, email, and mailing address? We look forward to assisting you. -Kathy
Reviewed Sept. 3, 2025
Paid too much for a 1st floor room ($90.00) for a 1 night stay from August 30 thru August 31, 2025, at Econo Lodge near RJ Stadium, Tampa, FL. Room had roaches and smelled, looked like it was partially flooded at one point and never cleaned properly. I couldn't get a full night's sleep because of all the noise next door and outside my room. I am a Choice Rewards member, but I will not stay at an Econo Lodge again. I've been trying to get a hold of the manager, but they're never 'available'. I'm very disappointed with this situation and would like a refund. I didn't even get a receipt for my stay.
Thank you for taking the time to share your experience, Julie. I’m truly sorry to hear about the condition of your room and the challenges you faced during your stay. What you’ve described is far from the standard of comfort, cleanliness, and service that Choice Hotels strives to provide. My team and I want to follow up on this, so please send us a private message with the booking details. Also, add your name, phone number, email, and mailing address. We look forward to assisting you. ~Salvy
Reviewed Aug. 27, 2025
I can say this hotel is pulling the worst place that I've ever stayed in my life. And it's disgusting. Smells like cat pee dog urine. There's dog feces all over the property. Step out of your car and you're stepping in a pile of dog feces. You can't get known as linen. You have to take your linen to the laundromat and wash it yourself if you want anything. Staff are rude and it seems like the whole staff is on drugs here mainly **. Ice machine is constantly broke down the rooms. Are sweltering hot and it took us 2 weeks to get our deposit back. A place I'll never stay again in my life. I wouldn't rent a room for my worst enemy here. I can't believe Choice Hotels is actually affiliated with this place. Remind me of Skid Row.
Thank you for taking the time to share your feedback, Martin. Your concerns about cleanliness, staff behavior, and overall conditions are serious. This is not reflective of the standards we uphold at Choice Hotels, as your comfort and satisfaction are our top priorities. We want to escalate your comments to the management team to address these issues promptly. Please send us a message with the hotel address, date of arrival, and name on the reservation. We hope to hear from you soon. ~April
Econolodge Company Information
- Company Name:
- Choice Hotels
- Website:
- www.choicehotels.com




