Econolodge Reviews

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About Econolodge

Pros
  • Good amenities and facilities
  • Convenient location and accessibility
Cons
  • Poor customer service experiences
  • Cleanliness and maintenance issues

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Econolodge Reviews

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    How do I know I can trust these reviews about Choice Hotels?
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    Page 1 Reviews 0 - 10

    Reviewed April 19, 2026

    Stayed at the Econolodge in Holland Ohio 1201 East Mall Drive. This place was gross from the outside in. The parking lot is full of potholes holes and while it was raining, lakes. The rooms were gross and random hairs all over and cigarette burns on the sheets. The “breakfast“ was bread and 2 types of cereal and that went from 7-9. The old lady at the front desk was awful and completely unhelpful. When I told her my water had been lukewarm wake for the past 4 days she told me that nobody mentioned it to her (which I had a few times in the past 4 day) and then told me if I don’t like it I can go to another motel. Top it off, crackhead and hookers and very frequently around. Don’t go here if you have kids.

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    Econolodge
    Response from Econolodge

    We appreciate you taking the time to share your experience and are truly sorry to hear about what you encountered. The concerns you raised—from the condition of the property to the lack of support from staff and amenities—are understandably frustrating. We know how upsetting this can be during a stay. Please send us a private message with your full name, stay details, email, and phone number so we can look into this further. We'll keep an eye on your message. Warm regards. ~ Criz

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    Reviewed April 11, 2026

    I stayed at the Econolodge at Hwy 1 Ormond Beach. They gave me one light bulb!! I thought it was a TikTok joke but it wasn't...

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    Econolodge
    Response from Econolodge

    Hi, Pastor. We’re sorry to hear about your experience. We understand the impression this has left on you, and we’d appreciate the opportunity to learn more so we can share your concerns with the appropriate teams. Please send us a private message with your arrival date, the exact hotel location, and the full name, phone number, and email address associated with your reservation for further assistance. We’ll be waiting for your message. ~ Criz

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      Refunds & PayoutsStaff

      Reviewed March 21, 2026

      Who would think you could experience Compassion, understanding and patience from a hotel? That's what I have received since checking in on January 7th. I've been so lucky to have such kind people entering my life during this Hardship I'm enduring. Finding myself Homeless at 73 is a Horrible Nightmare. Having very little money, at times I wasn't able to pay for my room which the Manager extended some time for me. How many hotels can you name that would do that? Of course things were a bit off in January, getting better acquainted helped, and Trust was formed.

      Besides being in a very great location, about 3 blocks from Walmart, only one thing would make it Fantastic, Smoking outside the door instead of the parking lot. Guests can't have everything and I have adjusted to the situation just fine. As life does go on so will my temporary residence at 110 N. Thompson Lane. I have no complaints on my room or with the Staff to express. They just had all the trees trimmed and the crew did a great job, credit going to the manager's choice. I would have loved to give more of a detailed review, however I would not know when to stop.

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      Econolodge
      Response from Econolodge

      Hi, Carol. Thank you for sharing such a heartfelt review. We sincerely admire your resilience and strength after all you’ve been through. We are truly grateful for your kind words and honored to have delivered compassionate, high‑quality service through our amazing staff, especially during a challenging time. If you’d like to share more details, feel free to send us a private message. We wish you all the best moving forward and greatly appreciate your loyalty to the brand. Warm regards. ~ Criz

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      Staff

      Reviewed March 12, 2026

      First of all, I would like to thank Krish, he is a very knowledgeable and pleasant individual. Krish is also an amazing host, and made the entire experience wonderful. This day was comfortable, the rooms are clean, and the breakfast is unbelievable. I will definitely be visiting Econolodge in the future. Thank you, Krish, for a great experience!

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      Econolodge
      Response from Econolodge

      Hi, Mike. Thank you so much for the kind words! We’re thrilled to hear you had such a wonderful stay at Econo Lodge and that Krish helped make your experience so memorable. Clean rooms, a comfortable stay, and a great breakfast are exactly what we aim for. We’ll be sure to share your compliments with Krish and the team. We can’t wait to welcome you back again soon! ~April

      Customer ServiceContract & TermsRefunds & PayoutsStaff

      Reviewed Feb. 14, 2026

      Econolodge near Reno-Sparks in Nevada. Staff was rude upon checking in AND checking out. Extra deposit fees for booking posted on one sign at the desk which said fees would be refunded upon checkout. This did not happen, upon checkout, we were told we would not get our deposits back for another 1-3 business days. Hotel noise was heard all night from outside the hotel, the floor below, and the hallway waking us up several times.

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      Econolodge
      Response from Econolodge

      Briana, it's saddening to hear about the challenges you faced during your stay. We're also heartbroken that the staff interactions did not feel pleasant, that the noise throughout the night disrupted your rest, and that you had problems with your deposit.

      Please send us a private message with the full name on the reservation and your arrival date. Additionally, include the reservation holder's mailing address, email, and phone number. -Mei

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      Verified purchase
      MaintenanceStaff

      Reviewed Jan. 21, 2026

      ’s listed as a restaurant hotel and casino and it’s not no restaurant. There is no casino just barely a hotel then had to keep asking for access in the room because neither one of the cards to open the door to the room would work then we get in the room to turn on the heater cause it’s cold and the heater doesn’t work so I tried to clean up the filter a little bit and the heater and blow it out some with the hairdryer to get it to work even a little and the hairdryer doesn’t work so I had to go to the front desk to get a new hairdryer to blow out the heater after I had to clean it to make it work so I could be warm in the room.

      Finally, I get up to go take a shower and have coffee and the coffee pot don’t work and the shower barely runs any water at all. The showerhead is all corroded and so we go to town management and the front desk and we get told, "I’m on my way out. I’m on the edge of leaving. Owners don’t care and you can’t have any compensation. I know it was shitty, but you got one of the better rooms."

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      Econolodge
      Response from Econolodge

      Hi there. We're disappointed that the status of the room you stayed in did not meet your expectations. All our guests deserve clean & comfortable accommodations, as well as having the option to take advantage of the hotel amenities.

      For assistance, private message us the hotel's address, the arrival date, the name on the reservation, and the confirmation #. If you are a Choice Privileges member, include the mailing and email address associated with the account. Talk to you soon. ~Fernando

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      Customer ServicePriceBilling

      Reviewed Jan. 1, 2026

      Idaho Falls Econolodge billed us for smoking in the rooms when we never did. When I called to voice concern over the charge of the 250 the lady called me a liar and hung the phone up and now they refused to answer the phone so that I can talk to management. I would never stay there again. Ccompletely untrustworthy and you’re gonna be charged for things you did not do and no way to resolve them.

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      Econolodge
      Response from Econolodge

      Thank you for bringing this concern to our attention. I understand how upsetting it must be to feel unheard and to have difficulty reaching management. We are committed to investigating this matter thoroughly and ensuring that all our guests are treated with fairness and dignity. Kindly send us a PM with the date of arrival, hotel address and name under the reservation. Also, please send us your email, phone number, and mailing address linked to your Choice Privileges account. Thank you. ~April

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      Verified purchase
      PriceRefunds & Payouts

      Reviewed Dec. 21, 2025

      The stay here has always been horrible. Every single time that I have tried, but this time was especially nasty. It was my third and last time, giving these people a chance. Mainly due to the fact that they double charge me and they denied refunding at least the cheapest reservation. So they basically double charge name. I would never be able to stay in that place. Anyway, because I didn't have the time even if I wanted to so them giving me an extra night that I could only use consecutively, not even at another time within a year of the problem.

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      Econolodge
      Response from Econolodge

      It's discouraging to hear about the repeated negative experiences you've had, and especially the frustration of being double-charged. After giving the property multiple chances, it's understandable that this situation feels like the final straw. Please send us a private message with the full name on the reservation, the arrival date, the hotel's address, and a detailed description of the extra charge. Additionally, include the reservation holder's mailing address, email, and phone number. -Mei

      Verified purchase
      Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRates

      Reviewed Nov. 19, 2025

      WARNING!!! If you have any respiratory issues, don't stay there. There was something in the room that really affected my asthma and allergies to the point that I was using my inhaler when I usually don't need one. I was coughing and wheezing, my chest hurt, and I had a really bad headache. I had booked the room online for four nights. On the second night, I realized it was something that wasn't going to get better, so I asked to check out the next morning and get a refund for the other two days. The desk clerk said that he couldn't, and I have to wait until the next morning to speak to the manager.

      The manager ended up being very rude and dismissive. He said he couldn't give a refund even though both the Econo Lodge and Booking.com customer service reps said he could. The room was really run down. The ice machine was so old and dirty, I wouldn't even use ice out of it. The listing for the room promised things that weren't provided. There is NO breakfast or business center. Do yourself a favor and go across the street to the Sleep Inn. It's about the same price or less and is at least 10 times better.

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      Econolodge
      Response from Econolodge

      Thank you for taking the time to share your experience with us, Jackie. We're saddened to hear about the health issues you faced during your stay and the way your concerns were handled. Your comfort and well-being are important to us, and we regret any distress caused. We would like to have additional information about your concerns so we can review this further. When time allows, please send us a direct message with your stay details, including your Choice Privileges account information. ~April

      Customer ServiceCoverageRefunds & PayoutsStaff

      Reviewed Nov. 6, 2025

      Bedbugs, poor condition, minimal breakfast. My partner and I made the grave mistake of staying at the Econolodge in traverse city, MI. The hotel was run down, dirty, and the room did NOT match the sparkling new looking ones on the Hotels.com website. The plumbing is backwards: "Cold is hot and hot is cold." There was also no full breakfast. Just a pot of coffee and pre-packaged muffins. Milk had been spilled all over the counter and coffee pot. No one was around to clean it up or put out other food. It took a long time for the hot water to come, there weren't enough towels, and a used bar of soap was in the shower. Gross.

      Also disgusting: partner found an earwig crawling on the headboard. We checked the pillows and covers for other bugs and thought that was it. NO. We got mauled by bedbugs that night. It can take up to 2 weeks for bedbug bites to show on the skin. Our bites didn't appear until a few days after we stayed here. Once we realized what the red bumps on our skin were, I called the hotel to inform them they had a bedbug problem and that I wanted to be reimbursed for my stay. I was told I'd get a call back by 5 PM that day. Never happened. I tried getting a refund from Hotels.com and the agent spoke with Mike at the front desk. Because I didn't report bedbugs before checkout, Mike refused to refund me the $170 I paid and claimed Econo Lodge Traverse City has never had bedbugs before. He clearly doesn't read reviews since I've found plenty that report bedbugs! I had an allergic reaction and had to go to the doctor for a steroid shot.

      Save your money and your sanity. Don't stay at this hotel. It needs to be fumigated, thoroughly cleaned, and staff properly trained in customer service before guests can safely stay here. Ignoring reviews about bedbugs and calling guests liars is not good business practice. To Mike: please learn to properly engage with guests. Educate yourself about how bedbug bites don't always show up overnight, pay attention to bedbug related reviews, and spend a night in your hotel if you think it's so safe and clean.

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      Econolodge
      Response from Econolodge

      Deanna, we're sorry to hear about your distressing experience at one of our hotels. Your concerns regarding cleanliness, maintenance, and the bedbug infestation are completely understandable. Your safety and comfort are very important to us, and we appreciate you sharing this feedback.

      Please send us a private message with your arrival date, reservation name, and phone number, email, and mailing address linked to your Choice Privileges account. We're here to assist you further. Thank you! ~Jen

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      Econolodge Company Information

      Company Name:
      Choice Hotels
      Website:
      www.choicehotels.com