Choice Hotels - Econolodge

I called Choice Properties 3 times to resolve this matter but it appears that their customer service suffers from lack of professionalism. Having stayed at Econolodge in Nashville in the past and booking through Choice Privileges, I thought that I was in good hands. Never knew that things have changed. The two hospitality companies seem to be out for money grab and scam. Please keep in mind that I am even yet to lodge at this hotel and I am being given this impression. It is sad, frustrating and disappointing. As a frequent traveller, it will be my last time of going through Choice Privileges or staying at Econolodge anywhere in North America.

She didn’t speak English and she said it did also. Which doesn’t make sense to me. And refused to give the deposit back. And I was furious. That was all the cash we had to get home. I had to wait 4 hrs for someone to wire me money to get home. I just can’t believe how ignorant they were to us. And how they acted towards myself. They threatened to call the police because I said I wasn’t leaving until I got the deposit back. But I wasn’t going to have to deal with police over it. That’s ridiculous. I’m so disappointed in how I was treated. What a joke.

I advise be wary of any Econolodge to everyone. When I finally got the money wired to me. I told a cashier at a gas station what happened. And she even said it happened to her sister at the same hotel. Please make this right and refund my deposit. And to top everything off someone two doors down overdosed on drugs and ems and cops also were there for quite a while making noise and it was hard to sleep. Terrible experience.

I am beyond words for the disgusting rooms, the lack of customer service, as NO ONE even bothered to come up to the room to check and make sure that the room was fine once we moved. We had to purchase our own blankets and purchase our own cleaning products to be able to even try and sleep in the room, we ended up splitting between some of us sleeping in our vehicle in the parking lot and some staying in the room. I do not understand how ANY establishment that is meant for vacations or to take trips, etc. is run in this fashion, for even choicehotels.com to have awarded them any type of award is unfathomable. At check-out the woman at the counter (I will not post names) stated that there were no notes at all in the system of the initial complaint of roaches. Again, lack of... She did state that she would leave fully notated to the managers so that I could get a full refund.

I in return told ** that I'm bringing my family consisting of my 4 month daughter. I stressed to him just as he did about my money on my card. "Please make sure the room is in order and not full of bed bugs, etc." ** reassured me that he would walk through himself. After arriving around 5 pm we checked put our bags in the room and went out for family time. Upon returning to the hotel room me and my son chose to sleep out on the sofa bed and play video games. We pulled the pullout sofabed out and ???? the mattress looked as if it was it into a fillet and zip tied back together you could clearly see from one side to the other. I have multiple pictures. I in return went to the front desk at which now ** was the desk clerk. I showed him the pictures and at first asked for a different room. He said, "No there are no empty rooms available" which was false. 219 above us was empty.

I then asked to just allow me to do the labor and just swap mattresses. He said no again rudely. I then called Choice and spoke with Scott. He in return tried to solution it and compromise with the front desk. Still answer was no, only thing he offered was a sheet or a 15% refund and find another hotel. Mind you it's 12 midnight and I had my 4 month old daughter. After going back and forth I was on the phone for a second time with Choice looking to relocate. As I walked into the room (121) the phone rang (** front desk), "You have 15 minutes to pack and get out." Raging at me (you called and reported us I want you out..!!) "I'm calling the police..." I in return said, "Please do call the police. Please I would like to have my refund as well please and I will wait for law enforcement."

After discussing the issue with officer S **, he advised me of other hotels and states that he would be upset too if he had a mattress that looked like that. Nowww... instead of refunding me my 121.81 ** charged me a second time on my debit card and tried to deny the fact even after seeing and hearing my online automated teller with Bank of America... Me and family was out 'til 3 am looking for another hotel ripped off out of 121.81 twice at which later to find out 1 refund of 121.81 was reimbursed at 2:40 am.

The biggest issue is I had my newborn baby and no one at Choice call center offered any kind of assistance to relocate us after we went through Choice to establish our visit. I am very disappointed with Choice for even sponsoring such a low life hotel and to not even offer me and my family any kind of assistance or compensation. Sad sad sad... ** was my confirmation number. It was an experience I wish upon no one. Look the hotel up on Google and Travelocity. I have posted pictures there as well. Hotels such as these have no business being open at all.

The front desk told us we could take it or leave and find something else. Being exhausted we took the first night but had to find a different place to stay the second night to avoid ridiculous cab fares. We asked about any compensation and were told there would be no compensation for travel since we could leave our car on the parking lot, so we could have parked there just on our anniversary. We couldn't have a drink because we would not have to drive.

We contacted Choice Hotels and were placed in a closer hotel, in the Falls are, for the same rate, but it was not dictated to us that there was a $18 parking charge for the second hotel. When I raised concerns I was told this information should have been disclosed but they would not waive it now at check out. All in all our experience with Choice Hotels was not good and we won’t be booking with this chain anymore. All we had was hassle and extra cost. We were without a place to go for 4 hours between check out at one location and check in at the other. We requested that since the move was not our issue we could get an early check in and were told that's not the way it worked.

We were told to contact customer service who basically said the reservation and booking were finalized after check in and we would not be compensated for our awful experience, but they could give me Choice points if I sign up for a Choice membership and I can get so much towards my next stay... even after I asked why I would ever stay with Choice again after this experience. I was forwarded into the Choice membership line anyways and hung up from there. Honestly, even with everything we had to deal with, all I wanted was a refund for the parking to have a satisfied customer.

Contacted Mauricio at Choice Hotels and he tried to get me a refund, the woman at the Memphis Econolodge said no because it was two months ago. I was going to tell Mauricio that my files had been corrupted and I finally got them back but he cut off the line and never called me back. I now have video and photos to prove my story.