Econolodge Reviews
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About Econolodge
- Good amenities and facilities
- Convenient location and accessibility
- Poor customer service experiences
- Cleanliness and maintenance issues
Econolodge Reviews
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Reviewed May 20, 2026
I stayed at the Econo Lodge in Hurricane, UT from 5/16–5/18/26. While the room was generally clean, several maintenance and housekeeping issues made the stay disappointing. The microwave was filthy, the top of the curtains hadn’t been dusted, the fridge was dirty, the beds were poorly made, and the towel tags were all hanging out. The closet rod had been replaced with a wire, and one of the headboards was missing a piece of decorative trim.
I reported these issues to the on‑duty manager, who said housekeeping would address them the next day. No one came. After returning to the front desk, housekeeping eventually arrived to replace towels and wipe down the microwave and fridge. However, the top of the microwave—covered in old spilled food—was still untouched even after “cleaning.” The photo of the microwave door was taken after they cleaned it. I would not feel comfortable cooking anything in that microwave, especially after they sprayed cleaning chemicals inside it. When we checked out at about 10:30 am, the front office was locked and unstaffed. As with many motels, the pillows were uncomfortable and the mattresses need upgrading.
We’ve stayed at this property several times before and have never experienced issues like this. Unfortunately, after this visit, we won’t be returning. The property needs significant maintenance and updates. The housekeeping staff also appeared to have limited English comprehension, which made communication difficult. I don’t mind language differences, but in a service role, basic understanding of instructions is essential. The head of housekeeping should ensure staff are properly trained on what a fully cleaned and guest‑ready room should look like. Lastly, while we were waiting for housekeeping to return, the door threshold fell off—yet another maintenance concern.
Kris, we can see how disappointing this stay must have been for you. You've highlighted multiple issues and even challenges with the communication from housekeeping. When problems aren't properly addressed after being reported, anyone would feel unsupported. Please send us a private message with the full name on the reservation along with the reservation holder's mailing address, email, and phone number. -Mei
Reviewed April 19, 2026
Stayed at the Econolodge in Holland Ohio 1201 East Mall Drive. This place was gross from the outside in. The parking lot is full of potholes holes and while it was raining, lakes. The rooms were gross and random hairs all over and cigarette burns on the sheets. The “breakfast“ was bread and 2 types of cereal and that went from 7-9. The old lady at the front desk was awful and completely unhelpful. When I told her my water had been lukewarm wake for the past 4 days she told me that nobody mentioned it to her (which I had a few times in the past 4 day) and then told me if I don’t like it I can go to another motel. Top it off, crackhead and hookers and very frequently around. Don’t go here if you have kids.
We appreciate you taking the time to share your experience and are truly sorry to hear about what you encountered. The concerns you raised—from the condition of the property to the lack of support from staff and amenities—are understandably frustrating. We know how upsetting this can be during a stay. Please send us a private message with your full name, stay details, email, and phone number so we can look into this further. We'll keep an eye on your message. Warm regards. ~ Criz
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Reviewed April 11, 2026
I stayed at the Econolodge at Hwy 1 Ormond Beach. They gave me one light bulb!! I thought it was a TikTok joke but it wasn't...
Hi, Pastor. We’re sorry to hear about your experience. We understand the impression this has left on you, and we’d appreciate the opportunity to learn more so we can share your concerns with the appropriate teams. Please send us a private message with your arrival date, the exact hotel location, and the full name, phone number, and email address associated with your reservation for further assistance. We’ll be waiting for your message. ~ Criz
Reviewed March 21, 2026
Who would think you could experience Compassion, understanding and patience from a hotel? That's what I have received since checking in on January 7th. I've been so lucky to have such kind people entering my life during this Hardship I'm enduring. Finding myself Homeless at 73 is a Horrible Nightmare. Having very little money, at times I wasn't able to pay for my room which the Manager extended some time for me. How many hotels can you name that would do that? Of course things were a bit off in January, getting better acquainted helped, and Trust was formed.
Besides being in a very great location, about 3 blocks from Walmart, only one thing would make it Fantastic, Smoking outside the door instead of the parking lot. Guests can't have everything and I have adjusted to the situation just fine. As life does go on so will my temporary residence at 110 N. Thompson Lane. I have no complaints on my room or with the Staff to express. They just had all the trees trimmed and the crew did a great job, credit going to the manager's choice. I would have loved to give more of a detailed review, however I would not know when to stop.
Hi, Carol. Thank you for sharing such a heartfelt review. We sincerely admire your resilience and strength after all you’ve been through. We are truly grateful for your kind words and honored to have delivered compassionate, high‑quality service through our amazing staff, especially during a challenging time. If you’d like to share more details, feel free to send us a private message. We wish you all the best moving forward and greatly appreciate your loyalty to the brand. Warm regards. ~ Criz
Reviewed March 12, 2026
First of all, I would like to thank Krish, he is a very knowledgeable and pleasant individual. Krish is also an amazing host, and made the entire experience wonderful. This day was comfortable, the rooms are clean, and the breakfast is unbelievable. I will definitely be visiting Econolodge in the future. Thank you, Krish, for a great experience!
Hi, Mike. Thank you so much for the kind words! We’re thrilled to hear you had such a wonderful stay at Econo Lodge and that Krish helped make your experience so memorable. Clean rooms, a comfortable stay, and a great breakfast are exactly what we aim for. We’ll be sure to share your compliments with Krish and the team. We can’t wait to welcome you back again soon! ~April
Reviewed Feb. 14, 2026
Econolodge near Reno-Sparks in Nevada. Staff was rude upon checking in AND checking out. Extra deposit fees for booking posted on one sign at the desk which said fees would be refunded upon checkout. This did not happen, upon checkout, we were told we would not get our deposits back for another 1-3 business days. Hotel noise was heard all night from outside the hotel, the floor below, and the hallway waking us up several times.
Briana, it's saddening to hear about the challenges you faced during your stay. We're also heartbroken that the staff interactions did not feel pleasant, that the noise throughout the night disrupted your rest, and that you had problems with your deposit.
Please send us a private message with the full name on the reservation and your arrival date. Additionally, include the reservation holder's mailing address, email, and phone number. -Mei
Reviewed Jan. 21, 2026
’s listed as a restaurant hotel and casino and it’s not no restaurant. There is no casino just barely a hotel then had to keep asking for access in the room because neither one of the cards to open the door to the room would work then we get in the room to turn on the heater cause it’s cold and the heater doesn’t work so I tried to clean up the filter a little bit and the heater and blow it out some with the hairdryer to get it to work even a little and the hairdryer doesn’t work so I had to go to the front desk to get a new hairdryer to blow out the heater after I had to clean it to make it work so I could be warm in the room.
Finally, I get up to go take a shower and have coffee and the coffee pot don’t work and the shower barely runs any water at all. The showerhead is all corroded and so we go to town management and the front desk and we get told, "I’m on my way out. I’m on the edge of leaving. Owners don’t care and you can’t have any compensation. I know it was shitty, but you got one of the better rooms."
Hi there. We're disappointed that the status of the room you stayed in did not meet your expectations. All our guests deserve clean & comfortable accommodations, as well as having the option to take advantage of the hotel amenities.
For assistance, private message us the hotel's address, the arrival date, the name on the reservation, and the confirmation #. If you are a Choice Privileges member, include the mailing and email address associated with the account. Talk to you soon. ~Fernando
Reviewed Jan. 1, 2026
Idaho Falls Econolodge billed us for smoking in the rooms when we never did. When I called to voice concern over the charge of the 250 the lady called me a liar and hung the phone up and now they refused to answer the phone so that I can talk to management. I would never stay there again. Ccompletely untrustworthy and you’re gonna be charged for things you did not do and no way to resolve them.
Thank you for bringing this concern to our attention. I understand how upsetting it must be to feel unheard and to have difficulty reaching management. We are committed to investigating this matter thoroughly and ensuring that all our guests are treated with fairness and dignity. Kindly send us a PM with the date of arrival, hotel address and name under the reservation. Also, please send us your email, phone number, and mailing address linked to your Choice Privileges account. Thank you. ~April
Reviewed Dec. 21, 2025
The stay here has always been horrible. Every single time that I have tried, but this time was especially nasty. It was my third and last time, giving these people a chance. Mainly due to the fact that they double charge me and they denied refunding at least the cheapest reservation. So they basically double charge name. I would never be able to stay in that place. Anyway, because I didn't have the time even if I wanted to so them giving me an extra night that I could only use consecutively, not even at another time within a year of the problem.
It's discouraging to hear about the repeated negative experiences you've had, and especially the frustration of being double-charged. After giving the property multiple chances, it's understandable that this situation feels like the final straw. Please send us a private message with the full name on the reservation, the arrival date, the hotel's address, and a detailed description of the extra charge. Additionally, include the reservation holder's mailing address, email, and phone number. -Mei
Reviewed Nov. 19, 2025
WARNING!!! If you have any respiratory issues, don't stay there. There was something in the room that really affected my asthma and allergies to the point that I was using my inhaler when I usually don't need one. I was coughing and wheezing, my chest hurt, and I had a really bad headache. I had booked the room online for four nights. On the second night, I realized it was something that wasn't going to get better, so I asked to check out the next morning and get a refund for the other two days. The desk clerk said that he couldn't, and I have to wait until the next morning to speak to the manager.
The manager ended up being very rude and dismissive. He said he couldn't give a refund even though both the Econo Lodge and Booking.com customer service reps said he could. The room was really run down. The ice machine was so old and dirty, I wouldn't even use ice out of it. The listing for the room promised things that weren't provided. There is NO breakfast or business center. Do yourself a favor and go across the street to the Sleep Inn. It's about the same price or less and is at least 10 times better.
Thank you for taking the time to share your experience with us, Jackie. We're saddened to hear about the health issues you faced during your stay and the way your concerns were handled. Your comfort and well-being are important to us, and we regret any distress caused. We would like to have additional information about your concerns so we can review this further. When time allows, please send us a direct message with your stay details, including your Choice Privileges account information. ~April
Econolodge Company Information
- Company Name:
- Choice Hotels
- Website:
- www.choicehotels.com