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Reviewed Aug. 18, 2023
Stayed at the Econolodge in Monticello Florida off Route 10. Arrived around 8pm. Too tired to keep driving. Room was filthy, carpet stained, room stunk, skid marks in toilet, hadn't been cleaned forever. We had to stay, exhausted, slept barely with lights on. They had no coffee in the morning, they were out of filters, and we wouldn't eat any of their meager breakfast, didn't want to eat bugs. DON'T STAY THERE!!
Gail, we're concerned to learn about the poor experience you had at one of our hotels due to the lack of cleanliness and the issues with the breakfast. My team would like to look further into your case and try to make things better for you. Please send us a private message with the arrival date and the full name on the reservation. Also, if you're a Choice Privileges member, please add your profile's mailing address, phone number, and email address. We'll be waiting for your message. -Zaira
Reviewed June 26, 2023
We book from Reservations.com. Hotel was 110 and when we got through it was 195. Door was broken open, roaches, dirty floors, stained bed, cigarette butts in front of door, 2 bed mattress in front of door. What you guys think?
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Reviewed April 11, 2023
200 chars insufficient. Doorjamb shows break-in; smells; blood stains; cig holes; used furn; deceptive photo; shower leaked; tub stains; lamp rusted. CH offered only pts, declined; Econolodge stonewalled. Took many photos.
Jack, the pictures and what you describe are beyond the pale. The conditions and amenities found are undeniably terrible. Allow us a second opportunity to review this; to do so, please send us a private message with the full name on the reservation, arrival date, and the hotel's exact address, along with the reservation holder's mailing address, email, and phone number. We hope to see your message soon. -Mei
Reviewed April 5, 2023
My husband and I stayed in a Choice Hotel Quality Inn in Kingsland Georgia. The room was disgustingly dirty, smelled of wet dog, multiple fleas and cockroaches. We complained to the front desk and they gave us the manager's phone number who never returned our call. After returning home we contacted Choice and they offered us a $60 refund. After several phone calls we still have not received our refund because they keep saying they can’t mail it to Canada??? Our bank feels they have all the information to wire transfer the money yet they still can’t seem to send it. Also this room was a public health risk and I asked for a confirmation in writing that they were dealing with expectations to clean this hotel up and they just gave the same run around that they couldn’t give me any confirmation. The reviews of this hotel online confirm the same situation we had. Very poor customer service.
Hello, Cindy. It is disappointing how your experience turned out. We regret to hear that you and your husband couldn't enjoy the stay due to the issues presented with the cleanliness. My team and I want to look into this further. Please send us a private message with the date of arrival and the name on the reservation. Also, please include your full name, phone number, email, and mailing address. We will be expecting your response. -Kathy.
Reviewed March 9, 2023
On March 3d, 2023 I was traveling on US95 N from Florida to New Jersey. Made reservation in Econo Lodge on Cedar Creek Rd in Fayetteville NC few days ahead of time. Upon arrival, I was informed the handicap room is not available due to plumbing problem. I was also informed that only one room left on the first floor. Due to physical problems, I can only stay on the first floor.
Room was so disgusting when I open the door, I closed it immediately. The order from chemical spray was unbearable! Other hotels in Fayetteville didn't not have rooms on the first floor and some charged triple because of tournament that was going on that weekend. I continue driving on US95N and stopped in Selma NC on 1780 Industrial Park dr. at about 9:30 pm. Found the room and stayed till 5:00 in the morning. Could not sleep since lots of commotions were going on all around. In the morning I realized that this Hotel was filled with illegal migrants!!! They were all over the place. When I called hotel I was told to mind my own business!!! It is my business. I finally saw where my taxes are going! Stay away from ECONO LODGES!!!
Reviewed Feb. 9, 2023
It all started last week. My daughter slipped and fell at Econo Lodge, from the toilet leaking. My 1 year old daughter fell hours after management was told. My daughter was taken to the emergency room. I have talked to Customer Service daily. Their compensation was 24000 points. A BIG slap in the face. I was told that is all Customer Service could do. I am a cancer patient who is going through treatment. Customer Service is very dishonest and not trustworthy.
Michael, we regret knowing about your health problems and about what your daughter endured during this visit. My team cannot imagine your feelings regarding this experience. Please allow us a second opportunity to review this by sending us a private message with the full name on the reservation, arrival date, and the hotel's exact address, along with your mailing address, email, and phone number. Hoping to see your message soon. -Mei
Reviewed Jan. 18, 2023
BED BUGS. DO NOT STAY HERE!! We were traveling through and stayed one night. The next day my daughter was covered in bites and MD verified they were from bed bugs. When we contacted the hotel to let them know the front desk apologized and promised a refund and a call from the manager. We have called 4 times and no response from manager and no refund. We are continually told the manager will be back the next day and will call and they never do.
On the 4th attempt to talk to a manager I was told by the male at the front desk that "nothing was going to be done and the manager was not going to call". The seriousness of the situation and the need for two medical visits warrants a call from the manager. DO NOT STAY AT A PLACE WHERE THE MANAGER DOES NOT CARE ENOUGH TO GIVE SOMEONE WHO WAS INJURED AT THEIR FACILITY A CALL BACK. BED BUGS have been on multiple reviews for this site and they are still denying they have an issue.
No one should have to deal with bed bugs when staying at a hotel, Michelle. We're beyond disappointed that one of our hotels did not comply with the cleanliness regulations, as our guest's safety is a priority for us. To look further into your case, please send us a private message with the hotel's address, date of arrival, and the name on the reservation. Also, if you're a Choice Privileges member, add your profile's mailing address, phone number, and email address. -Zaira
Reviewed Aug. 21, 2022
Choice Ripoff! I'm being overcharged for my stay! Your site advertised a Thurs rate of $64 yet I was charged $110, and your Fri. rate reads $96 yet I was charged $130! at Econolodge Biltmore in Asheville. False advertising, either change the rates listed or stop overcharging. Staff says they charged me more because hotel is within 60 mile radius of Asheville. Why is a lower price advertised and no information given about higher rates listed on the Choice website? This is patently fraudulent, class action level fraudulent.
In addition the front desk clerk showed me another customers' bill to prove they raise the rates on weekends. I'm being ripped off and all customers are paying substantially more than the advertised rate apparently with permission from Choice Hotels. From 8/18-8/21 I'm paying nearly $400 for a "budget" hotel. As a diamond level customer, I'm filing complaints everywhere I can then I'm leaving for a better chain due to poor and misleading business practices. This situation may even require litigation.
Hello, there. We regret knowing about the rate problems associated with your reservation. My team understands the importance of clarifying billing issues as money is always a pressing matter. While we do not get involved in hotels' billing systems since they are individually operated, we would like to review your reservation. Please send us a private message with the full name on the reservation, your arrival date, and the hotel's state. We will be waiting for your response. -Mei
Reviewed July 19, 2022
Updated on 07/21/2022: So after some back and forth they are refusing to give me my money back. They went from saying I did not pay to you booked with a 3rd party company. Which I did not. I called the property directly. I am out 476.93 in USD. I am definitely not done. It was just over 600 in Canadian money. They refuse to look at my credit card statement that clearly says Econolodge. They also won’t tell me how to get a hold of the 3rd party I booked with. BECAUSE THERE IS NOT ONE!! This company is ripping people off. Please be very careful with this company. DONT PAY NOW TO GET A BETTER RATE!!! I did it and now I am out money. Spread the word.
Original Review: I can not get a response from you thru email or phone so I am going to public forum. I made a reservation on July 11 and realized after getting off the phone it was the wrong dates. I immediately canceled and told I would get a refund in 3 to 5 days. It’s been eight days. I have my credit card statement and a receipt from them saying it was paid in full. They are telling my credit card was never Billed. But it was and they stole my money and won’t refund it. Be very careful with this company.
Reviewed April 19, 2022
My experience with the over night manager was wonderful. I was book from a third party and when I got there I had a confirmation number. However, I was not and the system. I had called the place who book the room and was on the phone with her. At this point, she had ask for the person who was checking me in. I can hear the lady telling the overnight manager what to do or what she should see on the computer. Elva **, the manager, had an immensely amount of patient when I was ready to hang the phone of myself. She check me in the room and I appreciate her.
Hi, Mike! We love to hear when our guests are satisfied! We'd like to pass on your message to the hotel management. We always encourage our hotels to go the extra mile for guests. To share your kudos with the hotel, can you please send us a private message with your confirmation number, hotel's address, and the name on the reservation? Regards. -Debbie.
Choice Hotels - Econolodge Company Information
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- Choice Hotels
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