Econolodge Reviews

Thank you for working with me and understanding the problem. Hopefully you really do fix it.

My stay at Econo Lodge, Gainsville, FL on Aug 6, 2022 was a room without towels but plenty of roaches. This place should of been demolished. Customer service offered a free future stay at Choice Hotels of my choice but did not keep its promise. What was offered? Additional points added to my account. NO FREE NIGHT. Stay away from this line of hotels/motels.

Checked into the Hotel on 12-23-23 checking into room 204. Refrigerator broken, little shampoo bottle only half full. Spoke to Shane at desk. He gave me more shampoo. Next morning hair dryer very nasty at the touch and would not turn on. Went to front desk Emily try to help me find another room with possibly working hair dryer. 206 was not cleaned and prev customer complaint but hairdryer was nasty as well and did not turn on either. Had to go to a 3. room that customer just checked out in order to dry my hair. Emily wrote down all the detailed complaints.

Checked this motel's website before making reservation. Website said and the pictures showed. 1) A working hot tub 2) Free Coffee 3) Breakfast 4) A welcoming lobby area. When we got there, none of the above was available. Hot tub covered over. NO COFFEE anywhere! None in room! None in lobby! NO BREAKFAST! None, not even a breakfast area! Lobby wasn't even close to the pictures on website. Check in was ridiculous! No human being anywhere!!! A kiosk in corner with a tv type screen and someone who did not speak good english signing us in. NO CUSTOMER SERVICE PEOPLE ANYWHERE!

Stayed at the Econolodge in Monticello Florida off Route 10. Arrived around 8pm. Too tired to keep driving. Room was filthy, carpet stained, room stunk, skid marks in toilet, hadn't been cleaned forever. We had to stay, exhausted, slept barely with lights on. They had no coffee in the morning, they were out of filters, and we wouldn't eat any of their meager breakfast, didn't want to eat bugs. DON'T STAY THERE!!

We book from Reservations.com. Hotel was 110 and when we got through it was 195. Door was broken open, roaches, dirty floors, stained bed, cigarette butts in front of door, 2 bed mattress in front of door. What you guys think?

200 chars insufficient. Doorjamb shows break-in; smells; blood stains; cig holes; used furn; deceptive photo; shower leaked; tub stains; lamp rusted. CH offered only pts, declined; Econolodge stonewalled. Took many photos.

My husband and I stayed in a Choice Hotel Quality Inn in Kingsland Georgia. The room was disgustingly dirty, smelled of wet dog, multiple fleas and cockroaches. We complained to the front desk and they gave us the manager's phone number who never returned our call. After returning home we contacted Choice and they offered us a $60 refund. After several phone calls we still have not received our refund because they keep saying they can’t mail it to Canada??? Our bank feels they have all the information to wire transfer the money yet they still can’t seem to send it. Also this room was a public health risk and I asked for a confirmation in writing that they were dealing with expectations to clean this hotel up and they just gave the same run around that they couldn’t give me any confirmation. The reviews of this hotel online confirm the same situation we had. Very poor customer service.

On March 3d, 2023 I was traveling on US95 N from Florida to New Jersey. Made reservation in Econo Lodge on Cedar Creek Rd in Fayetteville NC few days ahead of time. Upon arrival, I was informed the handicap room is not available due to plumbing problem. I was also informed that only one room left on the first floor. Due to physical problems, I can only stay on the first floor.

It all started last week. My daughter slipped and fell at Econo Lodge, from the toilet leaking. My 1 year old daughter fell hours after management was told. My daughter was taken to the emergency room. I have talked to Customer Service daily. Their compensation was 24000 points. A BIG slap in the face. I was told that is all Customer Service could do. I am a cancer patient who is going through treatment. Customer Service is very dishonest and not trustworthy.

BED BUGS. DO NOT STAY HERE!! We were traveling through and stayed one night. The next day my daughter was covered in bites and MD verified they were from bed bugs. When we contacted the hotel to let them know the front desk apologized and promised a refund and a call from the manager. We have called 4 times and no response from manager and no refund. We are continually told the manager will be back the next day and will call and they never do.

Choice Ripoff! I'm being overcharged for my stay! Your site advertised a Thurs rate of $64 yet I was charged $110, and your Fri. rate reads $96 yet I was charged $130! at Econolodge Biltmore in Asheville. False advertising, either change the rates listed or stop overcharging. Staff says they charged me more because hotel is within 60 mile radius of Asheville. Why is a lower price advertised and no information given about higher rates listed on the Choice website? This is patently fraudulent, class action level fraudulent.

Updated on 07/21/2022: So after some back and forth they are refusing to give me my money back. They went from saying I did not pay to you booked with a 3rd party company. Which I did not. I called the property directly. I am out 476.93 in USD. I am definitely not done. It was just over 600 in Canadian money. They refuse to look at my credit card statement that clearly says Econolodge. They also won’t tell me how to get a hold of the 3rd party I booked with. BECAUSE THERE IS NOT ONE!! This company is ripping people off. Please be very careful with this company. DONT PAY NOW TO GET A BETTER RATE!!! I did it and now I am out money. Spread the word.

My experience with the over night manager was wonderful. I was book from a third party and when I got there I had a confirmation number. However, I was not and the system. I had called the place who book the room and was on the phone with her. At this point, she had ask for the person who was checking me in. I can hear the lady telling the overnight manager what to do or what she should see on the computer. Elva **, the manager, had an immensely amount of patient when I was ready to hang the phone of myself. She check me in the room and I appreciate her.

Paid $100+ for crumbling faux leather headrest on chair and a moldy dripping hole above the shower. Arrived too late (after driving 11 hours) to change room/hotel. UNACCEPTABLE!!! Another guest shared his room had similar problems. Desk clerk said manager would be in Monday or Tuesday … Today is Friday

Somehow when I purchased this room the search engine I was using gave me Econolodge as a hotel with a pool. After checking in we found that there was no pool which was the main reason for the stay. I asked the front desk guy to cancel the room and he said he was too new and didn't know how to do it. I tried to cancel my request through the website, but that didn't work either. I called back and no one returned my call. Now I was charged for a room that I did NOT stay in!!! Not Happy and everyone online and off will hear about it till it gets fixed!

My girlfriend and I Stayed at the Econolodge in Charlotte on Tryon St. Our flight had been cancelled and booked with the first, cheapest, closest place we could find. First mistake. Got to the hotel and the lobby was hot and muggy, the ceiling was leaking and there was water all over the floor. Key card reader took at LEAST 5 minutes to get even two room keys to program (after the guy went thru about 20 different cards). Security door upstairs didn’t lock, so anybody could walk in and roam the hallway, which looked like it hadn’t been vacuumed in a week and parts of the ceiling were falling down. Room smelled funky. Lights and outlets on one entire side of the room didn’t work. Mold in the mini fridge.

Econolodge in Idaho Falls Id. Disgusting! Zero stars, but no option for that No! No shower curtain, no toilet paper, no phones, no coffee creamer, no spoons, wet carpet, bathroom filthy. Continental breakfast only was cold cereal and white bread.. The room smelt like wet dog and musty cigarette smoke. Kids working at counter, did not know how to get a shower curtain, or who to contact. This was the worst hotel stay I ever had. At nearly $140 for 1 night. Highway robbery! Never again will I stay with Choice hotels, as well as passing the word to friends and family!

Stayed at Econo Lodge in St. Roberts, MO from 5/28/21 to 5/30/21 and the desk clerks when checking in and out were wonderful people who made us feel right at home, gave us great directions on where to eat and advice on attractions in the surround area. They were just wonderful. Now, moving on, housekeeping was terrible. Tub, bathroom floor and flooring by bed and TV were dirty. Sink was dirty, but toilet was clean. Guess that accounts for something. We bought our own cleaning supplies at a local general store there and cleaned the room ourselves and left the cleaning supplies behind so housekeeping could continue to keep the room clean. The housekeeper they had that day you could tell was not a happy camper and appeared to not take any pride in her work. Maybe some retraining will be helpful to get the Econo Lodge back up to a 5 Star hotel or at least close to it.

My son and I spent our night killing multiple cockroaches in the room. The website offers breakfast to find out they don't have breakfast even with face masks. I will never rent a room in any EconoLodge again. I would rather sleep in my car.

If I could give zero stars I would! This place is in Hurricane, Utah just south of Zion NP. For 150 per night you should be able to eat off of the floor! The man that checked us in was rude and the lobby was filthy. Our room was filthy. Carpet dirty and smelled. Black hairs everywhere. Hair blow dryer was filthy. Bathroom counter filthy. Mattress was totally discussing! Has to haul luggage to second floor as no elevator. Towels were so old they were thin and rough. Tourist trap. 150 a night...give me a break! Have they even heard of COVID? We are lucky we didn't get COVID from this place!

This hotel is the worst I’ve stayed in. Numerous code violations. Bare bulbs in bathroom. Objects torn from walls leaving sharp metal ends. Broken chair. Bugs. Paint pealing. Room not ready. Missing items. Bed dirty.

Econolodge Truman Inn Sedalia Mo. This place is awfull!! Stinks and drug activity all around. They charged us 311.83 for 2 nights!! We paid for 7 nights @ 300.65. Stayed 2 more nights and was charged 42.95 +5.95+300.65 then was given a 37.36 credit. We tried to check out on the 2nd day at night because of leaving at 2:30 am was told couldn’t so I called later that day to let them know we were gone!

Stayed in the Palm Coast, Florida Econo Lodge just about a week ago. Room smelled, carpet was worn out, filthy and smelled like mold. Bedsheets and pillow cases stank and were most likely not changed. I slept through the night due to exhausting travel that day and when I woke up noticed bugs on the night stand and then even on the sheets and pillowcases I just slept on. The furniture was also really beat up and probably from the local Salvation Army thrift store. When checking out the manager had no knowledge of when any local restaurant opened and did not bother looking that info up online. Simply stated she did not know when they opened. That was my last stay in an Econo Lodge.

Updated on 07/01/2020: Ok so don’t bother. Seriously it’s all a runaround scam and a joke. I got charged for a sepsis pool dump hotel saying that nicely to get charged two charges again today for a wash yourself with bleach room. I have pictures. Posted them and they do nothing.

We were looking for a hotel in LORDSBURG, NM for the night of 06/09. When we got there we called the ECONO LODGE BY CHOICE HOTELS asking for availability and were told the room would be $55 before tax. We accepted and drove to the property. Outside it had a AAA sign so I asked for a AAA member discount at the front desk and was told “yes”. After the “discount” our rate came out to $58.50 before tax, hmmm interesting discount where you pay $3.50 more than previously quoted but I didn’t say anything as we were tired. The lobby smelled musty and was in major disrepair, the cover of the ceiling light literally was about to fall down, certainly a hazard.

Updated on 05/31/2020: In response to the credit from the hotel. That's Great and hopefully it will be there in 5 to 7 days. Now I want my refund or credit from you / www.Choicehotels .com/Rewards/reservations/Wyndham/ Of 251.00 for a five night stay that I still have not received!!!

Econo Lodge - 715 W North Temple, Salt Lake City, Ut. The other econo lodges I've stayed at have been decent for the price, this one is just terrible. Checking in I was informed there was $100 deposit on top of the room, after some haggling I got it down to $50. There is no continental breakfast as advertised, they also advertised room service but the only room service you can get here is the abundance drug dealers and hookers hanging around.

Updated on 08/11/2020: I submitted my review of the Reno Nv, Econo Lodge and my horrible ordeal back in April and no one has tried to look into it or make it right, so why even ask us to submit any documents or proof of stay if you're not going to help? F.Y.I. I had a friend who purchased a room from Reno Nv, Econo Lodge recently and mentioned that the front desk clerk made a mistake checking her in and put her cash deposit as being paid for by her debit card but she caught the mistake and told her "I've messed up before by doing that, good thing I caught it before it screwed you over" not to mention she was also a supervisor.

I got to the hotel on 11/27/2019. I paid with my debit card. The clerk who handled the payment didn't know what she was doing and ended up messing up the account. I let her know that my card never had any payment issues. She processed my card as a credit card instead of an debit card. The money was held pending over a month. No merchant release letter was sent by Econolodge to secure the payment from my card company. The clerk assured me that the issues with the card were in the past, don't worry. Never look a good horse in the mouth.

We drove 10 hours to Florida. It was late when we arrived in Palm Coast. We checked in to the Econo Lodge. The room was very outdated and nasty. There was a child’s toy in the floor. (It was my husband and I only). Found two live bugs in the bathroom. Black long hair on the shower wall. We told the front desk. He said, I’m sorry and that was it. Please think twice about staying here!

Mold in mini fridge, hair in shower, 30 year old TV with 20 channels, door wouldn't open, had been broken into and lock was bent! Left after first night and told we wouldn't get a refund for second day!

We had booked 5 rooms October in order to attend the North Carolina Transportation Museum Polar Express Train Ride. When we checked in we were assigned 5 rooms. Once we went into the rooms things started to get bad and went to worse. One of the rooms had toenail clippings on top of the bedspread. Another had either a black hair net or panties on top of the pillow when the spread was pulled down. Another room had a long thick black hair on the pillow when the spread was pulled down. One member of our group went into her room and found a man sitting on the bed.

This past August, my husband and I earned 3 Kohl’s gift cards due to our stays during a promotional period. We never received the cards. Our points are lost. No one knows anything about the points or the promotion. There is no record of this transaction on our account. How can this happen? We won’t fall for any of their deals anymore. Liars and thieves.

The Econo Lodge in Lubbock on I- 27 was the worst hotel I have stayed in the last forty years. Starting with the night clerk who was a know nothing about everything, she could answer nothing and served no purpose except to say I do not know. The room was disgusting, with mold in the bathroom and the room was not clean, and the garbage was full. The shift manager did not want to hear my complaint because I complained when I was leaving. The Manager was rude, nasty and ill tempered. The gen manager could care less because, he did not respond to my complaint. I do not know if even Choice Hotels cares because I should have heard from the general manager.

I booked and prepaid over a week ago. I am disabled. This place has no elevator to the second floor, so I needed a first floor room. Due to my disability, it is best to have a separate bed from my husband when we travel. I booked two queen beds. I requested a quiet side room. Pictures, and some info pages show a coffee pot, hair dryer, a microwave and a fridge. All but the hair dryer were part of my choice to stay here. Also no smoking, no pets.

This is a very nice place to rest. It has a very friendly staff, clean rooms, nice pool. It is a is a very well maintained property. I will stay there again the next time that I have to come to this area.

Traveling for work from Ohio to Massachusetts, I booked a room from a listing on Booking.com at $75 a night for an Econolodge just off the Thruway at 9:50PM on the 21st of September. I received a confirmation that I was booked at the Econolodge in Darien (no state listed). When I got the hotel an hour and a half later, it was to find I was not booked at that location. I selected the link to contact the location on my confirmation and found that the location I'd been booked in was in Darien, GA, 990 miles from where I was standing. I had a conversation with the manager at 11:30PM and he told me that he'd already charged my credit card, but would reverse the charge once contacted by Booking.com ... my telling him that the reservation should be cancelled as erroneous was insufficient.

College Station Texas Hotel Room. First room smelled like smoke and since I had just signed the 150 agreement not to smoke in the room, I immediately reported it and they let me switch rooms. The second room was HOT as hell because the AC was completely off, fridge unplugged (I wonder if it will get cold by the time I check out...), vent cover missing in bathroom, missing smoke alarm (Is this even legal??), hairs on counters, stench of just... grossness. I’ve stayed at the other cheap hotels in the area (Super 8 and Days Inn) and this is by far the worst hotel in College Station and definitely the worst I’ve ever stayed in. I’m traveling for school so this is all I could afford without having to put it on my credit card.

"Incidental" charges scam. Choice Hotels' policy reserves right for refunds of false incidental room charges to the individual. Hotel manager who is always "unavailable" or "just left". Out of state travelers especially avoid this hotel. $150 extra charge is worth staying somewhere nice.