Dollar Rent A Car Reviews

I was on a four-day vacation with my wife for which I rented a car from the airport location. On the second day of my trip (Friday, August 16th), I had filled up the gas tank and on the way, I had a flat tire while driving from Cancun to Tulum, near Playa Del Carmen. I was waiting in the heavy rain for any passerby to assist me in changing the tire as the airport location wasn't helpful at all in calling someone to help me out. After an hour and a half of waiting, a cab driver finally agreed to change the tire for US $30. Then, I called the airport location again and was told to return the car at the Playa Del Carmen location in exchange for a new car. When I reached this location, I was told that there are NO new cars available and that they will need to fix this spare tire and so I need to wait.

I rented a Mini-van from Dollar Rental in Nassau, Bahamas to pick up in Miami, Florida and to be returned in Fort Lauderdale, which was done. It was purchased for one week and two days which total to $480.00. We picked the Mini Van up and drove to Fort Lauderdale. When we arrived at Fort Lauderdale to collect the other passengers we discovered that the Mini Van was too small. So I return the Mini Van and got a Full Van on a Credit Card in Fort Lauderdale. I was told by the representative that I would received my refund on the Mini Van in Nassau. It has been Eighteen Days and a lot of disappointment and misrepresentation to Dollar Rental. As of to Date I have not received My MONEY ($400.00 US) Eighty Dollars was deducted for driving from Miami to Fort Lauderdale. I will like to have my money AS SOON AS POSSIBLE. Thanking you in advance for your assistance.

Like many other consumers, Dollar Rent A Car's electronic touchpad cost me $220 as well. After telling the agent that I didn't want insurance, he rushed me through the electronic pad to sign everything. Never do I remember seeing any insurance charges being added. He asked for my credit card simply for a deposit to ensure I returned the car because I prepaid. Never again telling me that I was being charged for insurance. He handed me a receipt that was illegible where the charges were listed, but somehow the ink was fine at the top and bottom of the receipt. When I disputed the charges, both on site and with the customer "service" number, I was basically told that I was an idiot, I signed, and there would be no refunds. Never will I use them again, and I suggest you don't either!

I wish I could give this place no stars. I reserved a rental van in May for 8/24/13 pick-up. I got to the airport at 9pm, my reserved time. The agent, Ian, took my credit card and license, asked all my personal info about my trip then told me he had no vans. **. I reserved in May. What was the point when you tell me you can offer me a car? Did I reserve a car? Hell no. I needed a van to return my college student to college. A car will do me no good. Then he tells me to go to Hertz because they are partners and he so sure they have vans.

We went to the Dollar Maui location to pick up our rental car. There was an 1 1/2 hour wait to rent our car. By the time we went and got our car, my husband did a quick "walk around" and did not see anything, but was not completely thorough due to the long line and travel time to get there. When returning the car, the agent walked around the car and asked what we hit to scratch the bumper. My husband responded, "Nothing to my knowledge". We then got the response, "If you hit something you'd know, right?" So my husband, caught off guard, responded, "No, I did not hit anything. Let me get out and take a look."

Dollar Rent a Car NIGHTMARE. BUYER BE AWARE OF DOLLAR RENT A CAR!!! I've rented with many companies in Europe and all over the world throughout the years such as Enterprise, National, Avis, Hertz, and Budget and never experienced as low quality service and fine print traps that resulted in additional unexpected fees and an old piece of junk vehicle as this year with Dollar Rent a Car. Story begins in Frankfurt where we booked a midsize wagon to carry us on our European vacation. The reservation showed a total price of 364 EUR but by the time we drove off we were being charged 628 EUR.

I rented a car in August 2013 at Las Vegas airport (attractive internet fee). I returned the car filled with gas on the expected date. I was in a hurry to catch an international flight and there were not enough Dollar RAC employees in the returning area. I parked the car and went to the front desk because there was no one in the small office at the parking lot, just a sign mentioning that you will be attended at the front desk. I left the car keys and the gas receipt for $45.11 with an employee. I asked him if I need a counter receipt or something so I do not have any troubles later on. He told me it was okay and I trusted him, since I had rented before in the US (with other companies) and basically I privileged the vendor-customer good faith. Unfortunately, on August 8th, 2013, I notice a charge in my credit card for 41% over the agreed price.

I rented a car in Seattle on 4th of August, 2013. I found the female salesperson so rude I was actually embarrassed for HER rather than me. On a nicer note, the young man that showed me around the car was WONDERFUL and they should have traded jobs. When I dropped the car off - I found them to be very polite... However, the first experience is the one we notice and MY COMPANY uses so many rental cars it is going to be sent to head office - I was so tired I forgot to get her name - however, being given this venue helps me greatly.

I was at airport rental in Ft. Lauderdale and I was told by clerk to make sure I filled up tank before returning or I would be charged $10.00 a gallon if I didn't. I filled up at a Vallejo gas station 7 miles from the airport. When I returned the car attendant asked if I filled up and I said yes. When I got my credit card, I was charged $123.00 for fill up. I am still fighting this charge. Why is this company being allowed to get away with all these deceptive practices? There should be a class action against this company. I know of no other rental company that gives you 5 pages of a rental agreement and keeps pushing you to get liability when you tell them you have it with your credit card and your own car insurance.

We had a unfortunate encounter with the folks at Dollar Rental Car near the Cleveland Airport. All went well until the part about toll expenses. They spent considerable time convincing the three parties renting from them that we needed the EZ Pass because of the very expensive tolls we would pass through on the way to New York. We have no tolls in Utah so we had no other option but to believe them. After all we are standing there waiting to hit the road. But it turned out they were not mistaken, they outright lied about how much the tolls are. Not only were we way overpaid on tolls, they actually manipulated us into thinking it was a great savings when it is just a moneymaking scheme of theirs. They are very dishonest at that location. Now the really great part. All calls to corporate resulted in being told that we signed a contract so tough luck. I'm not kidding. The last girl said she was sorry but it was tough luck. Great customer service, NOT!! I will never rent from that company again. It's not just the dishonest employees, it's from the top down. Beware of them. Stay away from Dollar at all costs.

We had the worst experience renting a car at Dollar Rental Car in Isla Verde, Puerto Rico. We paid for the rental, full cover insurance, toll sticker AND for the gas so we didn't have to worry about filling up the tank when returning the car. First, they were giving us a car that was scratched and dented everywhere and the seats were all stained. We refused it and they gave us another car. On the way to our destination the car was making a noise in the front. Well, the fender was falling. We called the office and they brought us the same car that we refused the first time. Yeah!

First, waited 40 minutes in the line at the counter, another 40 for the car to arrive. When finally several cars arrived, we were given a key and told "down there". The vehicle this other family is not picking up. Second, no spare tire or tools in car. Third, we realized at checkout that an extra "insurance" for roadside assistance was added to our bill, even if we had said at the counter that we did not want it, and it was not even listed at the bottom of the paper bill in the accepted/refused list, which would have made it easier to spot it. We discussed it with the person at checkout, who said to call customer service. And fourth, we called customer service today, and they only said we should have read the bill line by line before signing. In many years of rentals, never seen such bad faith, considering we specifically had said we did not want it while at the teller.

We rented a car from Dollar in Salt Lake City for 16 days. We were quoted a price of $480 with all taxes and fees. When we arrived, we were asked about insurance and upgrades. We declined all. We were told to initial in 4 places that we were declining everything and given a total of $480 to be charged when we returned. We were not given a copy of the contract, which should have made me suspicious, but after a long day of travel, we wanted to get on our merry way. When we returned the car, the gentleman printed a receipt that totaled $980.35, about double the price we were expecting. We right away said this was incorrect. He sent us to the Dollar counter and they said we accepted the insurance of $21.99 per day. I said "We declined all insurance and initialed that we declined." They had our initials and had circled that we wanted LDW1 insurance.

I just came off the WORST nightmare a traveler could face, and the cause was my experience with Dollar. I rented my car in Newark, as my father was critically ill and I had to get to New York. I was told Dollar agencies were "all over" NY. I kept the car for a couple extra days, checking in to be sure it was okay. When I looked into dropping the car as close as possible, in Albany, the manager said it would be a $99 fee. I agreed, and booked my flight. I called back to ask the time the car needed to be back, and was told (this time) that the fee would be $250!

Dollar Rent A Car - Midland, TX: In 40+ years in business and well over 100 car rentals, this was the worst car rental experience I've ever had. Upon arrival at the airport, I was informed that the $66.86 (including taxes and fees) specified in my online confirmation was "just an estimate" and the actual charge would be $93.63. According to the person at the Dollar car rental desk, their price is always much higher than reservation prices over the internet. I've filed a complaint with the corporate office but have not heard back yet. I'll be interested in learning how they can justify this scam.

We took a family vacation to Florida a little over a month ago. My husband reserved a rental car beforehand, and when we got to the counter to pick it up, we were greeted by one of the nicest ladies I had ever met. She asked about our trip sounding very sincere, was very sweet to my little boy, making small talk whenever she was able, and sounded honest when she offered to help make the most out of our rental car. First of all, we had reserved a compact car because we just needed something for the 3 of us (& our luggage) to get to the resort & back to the airport. My husband had previously mentioned something about saving money or not spending a whole lot, so I was surprised when she attempted to talk him into an upgrade for a Mustang convertible! I understand trying to sell the upgrade and asking the one time, but the fact that he had already stated he wanted to save money, and then refused her offer the 1st time should have been enough to tell her NO.

I had an accident with their rental and my insurance company covered all but the time out of service expense. They asked Dollar to provide proof of time out of service and I requested that they provide me with written proof that they had complied with my insurance company's request before I felt it was okay to pay the extra charge. They ignored my request and now are just turning my bill over to the credit bureau agency. Why is this happening? Doesn't Dollar care to comply with reasonable requests made by their customers? They seem to feel they are above spending time to do the right time, yet they expect to be paid for doing their paperwork even when it is not finished (an additional $50 tacked on to the out of service charge). I think they are out of line and should provide me with proof that their charges are in compliance with standards all of us have agreed upon.

I clearly did not want the insurance offered. I clearly told the employee I did not want any extra charges. I explained everything was prepaid and I did not want anything extra. NOTHING! He understood, so I thought, and said there would be a $300 hold on my credit card until I returned the car. I was told to sign the next 8 blank screens, as he continued to assure me that I was not signing up for anything extra. Two weeks after returning the car, the $300 hold charge was actually an insurance charge and those "blank" screens on my end were actual contracts on his screen! I have called to get my refund, but was denied. I disputed the credit card charge, but again denied. I have reported this to BBB, and now will seek media coverage! I am on their cameras waiving my hands and telling the employee several times I did not want anything charged!

I rented a car while traveling at the St. Louis, MO airport location and the car I was given had a battery issue that caused it not to crank on that Wednesday & Thursday. After calling on Wednesday, I was told that they did not have personnel to bring me another car and I had to become an administrator for the 24-hr roadside service because Dollar could not provide the information because of computer issues. It sounds like there is a problem with having functional equipment.

Phoenix Sky Harbor - My daughter had reservations for a vehicle for 16 days. She had all of her confirmation on her iPhone. When she went to pick up the vehicle, the price had changed to 3x what her confirmation was. The person behind the desk said she was sorry and we could go find another rental elsewhere if we weren't happy. So, that is exactly what we did. Thank you, Enterprise. They gave her a better deal because of Dollar's lack of customer service and lack of standing behind their price confirmations.

When we declined the extra insurance, the sales associate (Edgar) got very hostile and aggressive. Very rude! I have used a lot of other car rental companies and this place is by far the worst. We rented a Ford Taurus and the interior was filthy. The windows had a film on them. Had to stop and clean to drive. There were dings and scratches all over exterior of the car and I can't forget the horrific long lines you have to wait in just to get to the counter. They will never get my business again. Dollar Rent A Car in Maui, HI.

I had a reservation for a Compact at Dollar Rent A Car. The reservation was #**. The reservation was done and paid to RentalCars. I had many problems when I went to Atlanta International Airport to get the car. They didn't have any Compacts available at that moment, so they forced me to accept a larger car under the argument that the Compact I had a reservation was too small and the bags I had (one bag) would not fit the car, and there were many 8-wheeler cars on the roads. No matter what I said, the assistant kept forcing me to accept a larger car. In the end, I just accepted that because of his insistence. But the problem didn’t stop there. He said I didn’t have full insurance. I told him my insurance was full, and he said I would have to pay for total insurance, which was not true because I had already paid for that.

My flight canceled in Jacksonville so I made an online reservation for a one-way rental to Savannah, GA about 120 miles away. This would allow me to catch a later flight and still make my business meeting. When I got to the counter about 15 minutes later, they couldn't find my Res. I checked my email and had not received a confirmation either. The agent said, "If you will sit over there for five minutes, I can fix this, no problem." After five minutes, he called me over. We discussed the one-way rental and that there was no drop off fee. We discussed that Savannah would not be open when I arrived so he recommended to use the "express drop box".

I reserved a van for a week from Dollar. When checking out the van, I asked the person doing the paperwork about a possible refund if returning the van a couple days earlier just in case. I was told clearly that a $15 refund will be applied for every whole day of early return. Turned out I needed the van for only 5 days and returned it two days earlier. Instead of getting $30 (2x$15) refund, I was actually charged $20 early return fee I was not aware of. Even more ridiculous, the manager I talked to pointed to fine print, which I don't know how many people would have time to read considering the long line waiting behind you, and said he does not care what I was told and only go by the signed document while the paperwork guy was standing next to him. Hard to believe. I consider this a pure rip-off.

I left my camera on the floor of the back seat of our rental car when we returned it in Las Vegas by accident. When I realized it about 2 hours after, I tried calling many times, many different numbers. After being on hold for over 40 minutes and being transferred to incorrect departments and then finally through to the Lost and Found department (which was closed), I went back to the location where we dropped the car off (this was now 4 hours later). After waiting in line for about 30 min., someone went and looked at the vehicle which had now been cleaned only to come back and say that there was no camera in the car. I left with a number to contact, which I have been trying to call all day today (as it's now Monday) with no answer and no return phone call. They will not transfer me to a manager when I call the switchboard and they don't even have a service for me to obtain a written form to use for my travel insurance. This is the worst experience ever and I still have no idea if my camera has been found or if they have even questioned the employees about it?? - Very unhappy customer.

It was the worst rental car I ever got. They included so many extra charges which were never visible when I was making the booking. On calling also, they didn't inform me of these additional charges. Worst place to rent a car. They took around $150 extra from me.

I rated this a 1 star only because giving it 0 stars was not an option. My husband and I booked a package trip online which included hotel, airfare and rental car. When we went to pick up the car, we were asked to initial a sheet after the woman explained that there would be a hold put on our card and it would be credited back to us. The car that we were given for the week had stains all over the seats, but we dealt with it since we didn't plan on driving it much. After arriving home from vacation, there was a $275 charge on our card from Dollar Rent-A-Car.

We thought we were getting a good deal with Dollar. We were so wrong. They were not really helpful. The extra fees they kept adding on we're unbelievable. I will never rent from them again.

To everyone who ventured into hell with this company, I feel your pain! To anyone looking into renting from this company, DON'T! To start with, whatever is spoken between you and the employee at any location is considered private! If the employee tells you everything wrong, has you sign additional stuff telling you it is something else, corporate does not care. All they say is, "It was signed, agreed and that you understood". In their eyes, as long as they make money, it doesn't matter who they scam!

HORRIBLE! I did a little research and Dollar Rent-A-Car seemed to be the cheapest. Traveling on a budget to Florida, I thought we could save some money with this company. What a mistake. I was given a Dodge car, which looked nice but within two days, the front end just fell off. The bumper clearly had double sided tape keeping the underside of the bumper on and a note that said "REPORTED". I contacted the company to let them know about what happened and they said that it shouldn't be a problem. So I returned it. Two weeks later, I received a bill for $187. Not worth the trouble. Please learn from my mistake and go to a more trusted company. Dollar Rent-A-Car is a SCAM!

I rented a car from Dollar and upon returning the car, I had to fill out a form for a couple hairs on the driver's seat. I was told I would not be charged a cleaning fee. My daughter and her boyfriend witnessed the conversation. I returned the car and was told the only charge was for the weekly rental with their insurance would be $277 and change. 3 weeks later, there is a charge on my account for $50.00 for a cleaning fee with no proof, after I was told there would be no charge. I am still fighting this at this time. I had called my bank when I found out it was pending before the money had been taken out. They told me I had to wait until the money had come out before I could do anything. So the money comes out and now I'm fighting the bank and car rental. That's some scam they got taking on charges weeks later without noticing by the customers.

I picked up a Dollar rental at Midway Airport in Chicago (April 2013). The clerk confirmed someone had previously smoked in the car; however, it was the last car left. I was on a business trip and needed to make a dinner appointment, so I took it. I drove at low speeds for a while, after traffic cleared up, at speeds over 40 - 50 miles - the car began to shake and steering wheel was hard to control. I called and they said that they would send another car. I waited approx. 2 hours. They brought another car and I missed my business dinner. I'm now charged with $238.25 for towing charge. I disputed with AMX. However, Dollar claimed mechanic said there was nothing wrong with the car. As a business traveler, I depend on a rental car to get me back and forth to appointments, and find their response, "so-called" findings, incorrect and appalling. I refuse to pay for this fee.

At pick up of the car, we asked to extend our time by four days. In addition to the $23.09 per extra day charge, we were charged an additional $10.99 (x4) return change fee. Other undisclosed fees included: vehicle license fee - $9; LIA contract fee - $5; Energy recovery fee - $4.50; add'l. driver - $196.00; concession recovery fee - $64.30 and state tax - $38.64. Not one of these fees was mentioned at the time of booking; we were just told "airport taxes" would apply.

Be careful what you sign. They will sell you optional insurance and not mention it to you. When you sign and notice it later, it will be too late. Go with other company.

We rented a car through Orbitz and prepaid a couple months prior to our rental. When we went to pick up the car, we had to wait 30 minutes for the shuttle from the airport and then another hour to get through the line to get our vehicle. They insisted that my husband's driver's license was expired when it is not. He renews his license in 2 weeks but they said the license was worn and it looked like a 3 for March instead of 5 for May. They would not list him as a driver. We rented from Budget in Hawaii in November and did not require a deposit.

I would like to advise all that when I went to pick up my rental car from Dollar Car Rentals at JFK airport, the person on the counter (named **) told me that I was obliged to pay for a full tank of petrol in addition to the cost of the car rental that had already been arranged with Expedia. I was told that this was part of the Terms and Conditions of the package I had booked with Expedia. I told the staff member that at no time had Expedia advised me that I would be obliged to purchase optional extras at the moment of car collection. The staff member was both dismissive and patronizing, and insisted that I had to purchase the extra fuel option. Only after getting visibly annoyed and angry with her did she finally oblige and allow me to take the car without the optional extra.

I rented a car that didn't start at 11PM. Dollar was closed so roadside assistance could not help us. I caught a cab back to our hotel. The next morning, we were told by Dollar that we had to be with the original car to get a replacement, which was 8 miles away. They declined to pick us up or pay for the taxi fare. After an hour on the phone and spoiled plans, a new car was dropped off at our location. After asking, they offered a 10% discount?! After much negotiations, a credit of one day car rental was given despite 2 days of inconvenience. And get this, a full day charge was added because we returned the car 3 hours later than stated. Again, they declined to waive the additional fees stating, "We already gave you a discount."

Our camera was left behind after we returned our vehicle to Dollar Rental. We tried numerous times to call Dollar representatives without satisfaction. My boyfriend called many times (he lives in the UK) and he was put off in many ways. He was told to call back, that there aren't any agents available in the Lost and Found. Lost and Found does not open until Monday and no one would answer the phone and he could not get a live customer service rep. I called Dollar Rental from within the US and was able to speak to a customer service representative to let him know that we had left behind a camera and it was very possible that it was still in the vehicle that we had rented.

I rented a car at Dollar Rent a Car in Seattle, WA. When I returned the car, I was told I had a scratch across the front grille of the vehicle. It appeared that there was mud on the front of the car, and I believe had it been washed off, there would have been no marks whatsoever. I had to catch a plane, so I filled out an accident report. I received no copy of the report. About a month later, Dollar - Thrifty Car rental sent me a bill for $836. $700 was for repair of the vehicle, $55 for administrative fees and around $70 for the vehicle being out of use, apparently for about 4 days - as I rented the vehicle for about $15.00 a day.

My wife who never rents cars pulled into the lot in Orlando without filling up. When she asked to leave to do so (she had plenty of time), she was told if she drove off the lot, she would be arrested. Okay, so she messed up but then when she spoke to the manager, he laughed at her! My children witnessed this. I will never do business with them again.

I rented a vehicle from Dollar Rent-A-Car in San Diego and returned it in Palm Springs. I, like others, signed screen after screen of waivers to get the vehicle. My original quote was $444.10. The final bill was $596.99. Dollar charged me $84.54 for fuel (compact Kia Rio). Upon returning the car in Palm Springs with a full tank of gas, I asked the attendant what he needed from me. I was told, "Just the keys," and a receipt would be emailed. Later, I was told that I should have provided a receipt for purchase of gas within a 10 mile zone. The customer service representative I spoke with was rude and refused to allow me to speak with anyone else. The manager at Palm Springs told me there wasn't anything they could do about it now that the bill had been posted. I will not use Dollar Rent-A-Car again and will encourage others to find other vehicle rental services.

I had lots of issues with my rental. I picked it up later realizing after I'd left the area the registration was expired. The oil needed to be changed also, so I was concerned. On the way back from my trip still 5 hours away from home, we had a flat. Roadside assistance was of no assistance so I paid $200 for a new tire to get me back home. As we were getting the tire changed, another car pulls up with tire issues. They too rented from this company as well. Getting back, I told the representatives all this info for them to only say they don't know what happened and they look over and maintain all their vehicles. They had no reasoning for the expired registration. They said what they could to get me out of there and call customer service. Customer service was no assistance because I did not purchase the protection plan but the car was in this condition when they turned it over to me. I will never again rent from this company.

An old fashioned bait and switch, stay away. This Dollar Rent A Car is a franchise and not a corporate store. I made reservations for a mid-size car. I arrived on time to pick the car up only to be told I had two choices: take a sub-compact car that wouldn't accommodate our luggage saving $30 off the 8 day rental, or take a minivan at the cost of $10 more per day costing about $100 more plus extra gas. It was late. We were 2 hours away from our hotel, and the other car rental places were booked. We took the van, and I called Dollar customer service the next morning to complain about the failure to honor my reservations. The customer service rep wanted to call Panama City. I asked to speak to a manager. She put me on hold for about 5 minutes. The phone began ringing and then disconnected. I emailed Dollar customer service. They did respond saying it would be 20 to 30 days to respond. Awful, pathetic and just plain dishonest. I'm done with Dollar. You should be too.

I rented a Ford Escape from Dollar on 3/22/13 for a short vacation. My experience was much less than satisfactory. First, I opted to purchase a full tank of gas at the counter. The gas was approximately 20 cents per gallon more than the going rate, which I was willing to accept because of the convenience of not having to locate a station immediately. However after leaving the airport, I noticed that the gas gauge was actually showing a bit below full, so I had paid for a full tank and not received a full tank. To make matters worse, the rental documents show that I was charged for 19.5 gallons of gas. A web search of vehicle specs for the Escape shows that the tank is actually 17.5 gallons. Setting aside the less than full tank, charging me 19.5 gallons of gas in a vehicle that has a capacity of 17.5 gallons is outright fraud.

My husband had reserved a rental car online to be picked up at the Ft Meyers airport. When he was completing the paperwork to pick up the car, he was told that there would be an extra charge for me to drive. We questioned this as we had never had this charge applied and have rented cars from many other companies and in many states. The Dollar employee said that it was a Florida law that spouses must be handled as additional drivers. As I was completing the paperwork, the Dollar employee then pretended that we had missed out on a great deal on a larger car and that he'd be happy to get us the deal. When asked, the employee admitted that this "great deal" cost more than our current agreement, although he said it was really only a tiny bit more for much more space. I asked him how much more and he said only a total of $50 more. He was clearly trying hard to up-sell us.

I was charged a fuel charge of $9.29 upon return of the vehicle. I filled the vehicle up to full and was charged because I failed to fill up within 10 miles of the airport. I live barely 10 miles away from the New Orleans airport. It was my first and last time renting from this company. This company will not be in business long by ripping the customer off.

I booked a car from Dollar online through Kayak.com. Their price was the lowest of all the rental companies. The pickup was at the Atlanta Airport. When we got to the counter and the agent was going over all the terms and conditions, she noted that they will charge us for loss of use if the car is wrecked or damaged and that our insurance company would not cover that charge and that if we wanted coverage, we needed to buy their policy which was over $20 per day.

After renting an inadequate vehicle, I left a comment online and then I received a letter from Darrell Floyd, the owner, saying he will not rent to me again. Headquarters was shocked with his retaliation and said it was unacceptable. Even his letter had misspelled words. He's unstable.

On February 16, 2013, Dollar Rent A Car at the Fort Myers, FL Airport (RSW) refused to honor my confirmed reservation for a vehicle. (After booking my reservation with the Booking Group, I received a written confirmation and a reservation number from both Dollar and the Booking Group.) When I arrived to pick up my vehicle, I provided my confirmation notices, and the Dollar representative refused to honor my confirmed reservation. She charged me $490.55 instead of the $220.01 confirmed rental cost that was supposed to be payable upon arrival. I needed to get to my vacation on Sanibel Island, so I had no choice in the matter. In addition to very poor customer service, Dollar Rent A Car appears to be involved in 'bait and switch' business practices.

In October 2012, we reserved a car through Dollar's general reservations and was told that there was no additional charge for the second driver if married or, in our situation, a same-sex married couple. When we received the email confirmation, we noticed that #1 under conditions noted that there may be an extra charge for an additional driver. We called back and the Dollar reservation representative said that there would be no additional charge as long as we showed proof of living at the same address. Our driver's licenses have the same address and we also took our marriage certificate with us.

I've been renting with Dollar for at least 10 years with no problems. This past week, I called to change the return time for a vehicle. I followed all the telephone prompts. I spoke to an agent who said she would change the reservation return time as requested, and there would be no additional fee. I returned the vehicle the following day 3.5 hours later than originally planned. As had been agreed during my phone call, I was surprised to be told that there was now a $200.00 additional charge as the vehicle was returned late. I explained that I had spoken the day before with a representative who had changed the return time. She had, in fact, changed the return time to the day before, which was a day earlier than the reservation originally ended.

I had gotten a confirmation to rent a passenger van to take our youth group to a retreat. All set, right? No - not to Dollar Rent-a-Car. I received a call the night before we were to leave stating that a school (who was using the van) called to say that they needed it through the weekend, which then supposedly affected our group by them not having a van locally. The manager who called said that he would do what he could & would let the guy working in the morning know as well, and that I should call in the morning. If he couldn't find anything, then he said that I would need to find another place to rent the van. (Did I mention that this was Valentine's Day night so that it affected my quality time with my husband by preoccupying me?) So then next morning, I called. The guy working did not have any note from the manager stating that he was to work on it for our group. Noon on the day that we were to leave (at 4pm), I found out that they could not honor the confirmation. I spent the next few hours trying to find a place that rented passenger vans (which was very challenging!) so that I wouldn't have disappointed teens, who couldn't go to a retreat because of Dollar Rent-a-Car.

In November 2012 with confirmation # **, I made car reservations through Travelocity to rent from Dollar Rent A Car for a compact wagon (Volkswagen Golf or similar) for a trip to Munich, Germany. It was set to commence on Jan. 10th through Jan. 31st for a total price of Euro334.85. Upon arriving in Munich, Germany, I found out that Dollar Rent A Car subcontracts out their car rental service with a company named Terstappen. Upon giving my reservation number, I was advised I could not rent the car without mandatory car insurance. They also did not accept credit card insurance unless it is Mastercard Gold and you have a letter from Mastercard indicating that you have coverage. This was not advised by Travelocity or Dollar Rent A Car when they provided the car rental quote. They refused to accept my Amex Gold, Visa or Mastercard Gold without a letter from the company.

On Wednesday, January 23, 2013, I rented a car from Dollar Rent a Car at the Tampa airport. The clerk took my credit card and saw that it was a travel card. He went through the motion of swiping the card and told me that it failed. He said that he would have to enter the information manually. He entered the information manually and told me that the card failed and that I couldn't use the card anymore as it was locked out of their system for 24 hours. He then asked me for another credit card. It is important to note at this time that my first card covered the insurance costs of the rental card but the backup card did not. Now, I was forced to take the supplemental insurance from Dollar.

I rented a car at Frankfort airport after reserving it weeks before in the USA. I reserved with Dollar Rent A Car for about $200. When I got to the counter, they refused to take my credit card insurance and said I had to take theirs. I went to other rental counters and they had no cars available. Back to my original rental, I paid $500 for the required coverage as I had no choice. The agent asked if I wanted refueling and said yes, since she stated there were no filling stations near the airport. Since we would be in Europe for another 8 days, the cost of the fill up at the end of the trip, and our flight times, would make it easier to have the rental company do it.

The car's power supply didn't work and I was in an area at night in Virginia that didn't have cell service. I was using a directional unit, so it ran out of juice. I was lost and couldn't call anyone. When I finally got out of trouble and told Dollar, they only said, "Well if you called us, we could come and replace the car." Little late Dollar. How about making sure the cars are rentable before you let it out of the lot? They also charged me more than the confirmation amount when I went to pick up the car. Beware, this company has very poor customer service. When I tried to resolve it with them, they told me they wouldn't do anything.

We completed an online registration for a rental car with Dollar on Sunday, December 23, 2012. The registration was detailed and exactly what we wanted and we received a grand total price and a confirmation number **. When we arrived, the line was very long and we had our 3 young children with us, who are 3, 5 and 6 years old. After waiting just under 55 minutes, we were finally next. I handed the Dollar agent our confirmation sheet that detailed exactly what we ordered and agreed to. He then proceeded to try and sell us an upgrade, then a GPS system and then insurance. We politely told him that we did not need any of those and that all we wanted was what we had already ordered and reserved online. We trusted him to honor what we ordered and what we handed him, and with a crying baby in my arms and two boys saying that they needed a bathroom, I simply signed the screen several times not reading through each line.

I booked a van on Orbitz from Dollar in Frankfurt, Germany in July 2012 for a trip on December 23, 2012. The Orbitz reservation for the van was $423.00 for the 4 days and the actual bill that I received from my credit card company when I got back was $724.00. They even tried to charge me for snow tires. They were just normal tires. Orbitz, which I use often, would be concerned of deceptive practices and Dollar should never be used in Frankfurt, Germany. I have disputed the charge and we shall see what happens.

During our trip to Lanai City, Hawaii, we rented a car with Dollar Rent A Car. Several days before the flight, I needed to change my flight (because the car rental was not open when our flight got in). I called Dollar and asked if I could change my car rental to earlier in the day. They told me that there would be no problem. The morning of my flight (while I was at the airport), Dollar called and told me I didn't have a car rental. Normally this wouldn't be a problem because I could rent a car from another company but Dollar is the only car rental company in Lanai. After complaining for approximately 20 minutes, they eventually said that I would get a car that evening. I was very dissatisfied with the service of the company online and by phone but to be fair, the receptionist at the Dollar counter in Lanai City did get me a car earlier than that evening. Despite this we will never rent from Dollar again.

My family rented a car in Denver to go to Breckenridge. We encountered a long line at the counter and it took a long time to complete the paperwork. We tried to get a larger vehicle but they didn't have any other vehicles. The road became icy and my husband realized the brakes were not catching at the same time. On the icy road, this became a life-threatening situation. Fortunately, he was an over-the-road truck driver and a very competent driver. He feared for my family's life in this car. When we reached our destination, he called Dollar and told them of the problem. Their only reply was they would haul the car back to Denver but if no problem was found, they would charge us for the towing. We didn't trust them to be honest about the mechanical problem with the brakes. This is a cut-rate company that is not customer-friendly.

I made an online reservation at dollar.com for a car. I received a confirmation number (**). I had given them my flight number and arrived at the (SDQ) airport on time, and was told, "We do not have a car for you." I had prepaid for the car using American Express credit card. I had luggage and could not find another rental car. Now, what am I supposed to do?

My credit card account shows an extra charge of $210 dated six days after I returned the car at the Miami airport. When I called customer service to inquire, I was told I didn't return the key, which is absolutely false. They have my cell phone on file and could have called me at the airport, where I was for the next 2 hours after returning the car and key, but that never happened. This is a total scam. What are my recourses?

I booked a car through Hotwire from the Dayton, OH branch so that my 92-year-old mother and I could fly in to see my sister under hospice care. When the family was called early and I had to reschedule our flight to an earlier date, Dollar refused to let me pick up a car early and blend it with my original package which was paid for in advance. They said I would have to buy a new package, bring the car back in the middle of my trip, pick up the other car and return that at the specified date. I told them that was absolutely ridiculous and asked to speak to a manager. Of course, no one was available. My plan was to call Dollar customer service today, but after reading the reviews, I am having nothing more to do with them except writing a letter of complaint to their corporation and to Hotwire. Horrible customer service.

I returned the car 3 hours late and got charged for a full day´s rent even when the contract states an hourly late charge.

I reserved a rental car online from Dollar Rent a Car, at which time I was given a quote of a special rate of $26.10 per day with additional tax and fees. The cost would be $114 for three days on a mid-size. On Nov. 2, we arrived at Ft. Laud Airport and picked up the car. The bill came to $354 once the insurance and fuel charges were added. The car was picked up on Nov. 2 at 6 pm and dropped off on Nov. 5th at 12 noon. The total of renting the car came to three times the amount they quoted and when I called their Customer Service department, I was treated as if this were a very common problem that was not their problem at all. We would have rented another car that day but the airport was a mad house with all the people fleeing from Hurricane Sandy. I can't help but wonder how many people are being taken advantage of by this rental car company and who oversees their misleading practices of rental pricing. I will never rent a car from them again and advise anyone in need of a rental car not to use this one!

I was quoted a price for 5 days ($280). After a very aggressive presentation of what would happen to us if we had an accident, even with our own insurance, we still refused the add on company insurance. They just got more aggressive until we gave in. Then they did not tell us that there was an additional fee (daily) for my wife to drive. By the end, we paid almost $300 more than the agreed price. It's not right to take advantage of people that are tired and already requested no extra charges since we have good insurance and did not want the extras. I felt pumped for personal information and manipulated, and the information used to make me feel guilty for paying more fees. That is a bad way to do business. I will never let this happen to me again.

My family and I experienced first hand how theft by deception works. We rented a car through Orbitz along with our flight package to Orlando's MCO airport. We also were asked about insurance and declined, and now just sign in the box! We were never given the info on the different options with regard to the gas. What a surprise when we returned the car and was charged $9.29/gallon or $110 for gas that should have been $3.23/gallon. I recommend, if anybody uses Orbitz to book Dollar, that you call Orbitz and let them know your experience. I did and maybe the more people complain, they will take notice. They also need some customer service skills (Dollar rental that is) because they were rude!

First experience renting from Dollar at Nashville, TN Airport. Late at night, while standing in line, my wife and I watched how rudely the two customers before us were treated. My wife suggested we find another vendor. It was late and after a long day of travel; I said no. That was a mistake! We got a car, and while driving on the Interstate, had a stone chip the windshield. We returned the car; we filled out the form and left it on the dash as no one was there at 6am. I use American Express when renting cars and have their additional coverage policy. I reported it to AmEx. AmEx paid the repair except for the $11.17 "loss of use fee" and a $50.00 "Administration Fee".

I rented an Altima in Austin, Texas. I was charged additional, fees, charges, surcharges I was not aware of. Besides they said my car had less than 1/2 a tank of gasoline when returned so they charged me more than what I paid for a full tank of gas! Total rental fee was 150% more than original quote by Orbitz.

On October 13, we rented a car from Dollar. We waited in line for an hour. When we were being assisted by the agent, we told him upfront that we did not want any additional insurance because we already had one. He said, "So you're going with the minimum." We were very clear about not wanting any additional insurance. In fact, we have previously rented cars from Dollar and never had additional insurance. When my husband got the bill, it was twice our reservation amount because of the all the additional insurance added. He then said that we needed it, and that it was the minimum insurance. We were quite clear about our intent. He said we could change it, and motioned to the end of the line. We let it go rather than wait another hour. We felt that we were strong-armed and hustled when we were clear on what we wanted. I wish someone from Dollar would respond about this practice.

The clerk literally told me I must buy additional insurance although I carry insurance myself. I complained to manager and was emailed a lousy 10% off on the next rental - seriously? The company is dishonest with customers and I get a 10% off coupon as an apology?! Wow. Don't rent from Dollar.

Our flight to NY was cancelled, and we were able to fly into Cleveland on the morning of Oct. 29 and we were diverted to Cleveland. Upon arrival, we went to the Dollar desk and were able to rent a Chevy Traverse to make the drive back to NY to be with our families during this devastating storm. We told the desk agent our plan to hopefully make it to NY LGA that evening and return the car. She told us if the storm caused closures, etc., we would not be charged the extra fees. The rate was $69.99 for the day with a $200 one-way fee. Total rental amount would be $459, since we took extra insurance given the situation. The drive was slow due to the storm, and at 6pm, we found out that all of the bridges and tunnels would close at 7pm and we would not make it in time. We remained outside of NY until the storm passed.

I rented a vehicle (Ford Fusion) at PHX. All seemed okay, except for the awful on and off smell coming into the car while driving. After two days, I left the car parked for dinner time. I came back at around 11:30 PM and the battery was really low, not enough to start the vehicle. Nothing was left on or plugged in whatsoever and the car was left alone for about three hours only. I had to call the truck to jump-start the battery. It arrived after one hour and started the car.

I received a credit card charge from Dollar Rental Car in Greensboro, NC, a location I had never been to in my life. I called my credit card company who wouldn't honor the charge, because all Dollar could come up with was a profile printout of all my personal information from being a Dollar Club member. They had no signature or verification that the real customer had been identified.

There was a scratch found on left fender only after vehicle was moved to back and was charged $254.71 for repair. The service was horrible but it was not the main complaint. The main complaint is that the scratch was not documented or noted by a thorough inspection by two renters and the attendant on returning the vehicle. The agent took the car to the back lot without explanation and came back saying there was a scratch to the left fender. The renter asked to see the scratch and the car was brought back to the front lot. There was a scratch that looked like someone (the agent? We had a difficult time with this same agent when the car was rented) keyed the car!

We rented a car at Miami airport, online quote for $170 for the week. It actually turned out to be $540. We were told we could not use our own insurance and had to take theirs. After waiting over an hour in the lineup to get the car, we were told by the service rep that there would be no problem if we returned the vehicle at noon. According to Dollar, we returned the vehicle at 12 noon, which was 21 minutes late. When I received my credit card bill, I was charged an extra $68. I called customer service and explained the situation and was told, "We have no record of that and you have to pay because you were late returning the vehicle." Anyone who has ever tried to navigate Miami airport will agree that it is a nightmare, especially trying to return a rental car. I contacted their complaints department by email and was told there is nothing that can be done. They are sending me a $10 off voucher for next rental. I will never rent from them again. They gouge you from the minute you get up to the desk. Please shop around for a rental car. They are not the cheapest and you pay extra in the long run.

Not only was I charged $26.97 for fuel because I didn't have the receipt (I did top off the tank), I was charged unknowingly(!) a loss damage waiver (whatever that is) for $49.98 two days, and charged twice for an additional driver because we paid in cash and it was not recorded on the receipt. So they charged my credit card again. Total overcharge was $131.41 and I only drove the car 64 miles round trip. I will never use Dollar ever again.

Dishonest Employees - The car fell apart while I was driving it, no joke! There was one huge joking matter, the so called road side assistance, or more like road side hindrance. They were anything but helpful. Then, I was charged for the repairs! Thanks Dollar Rent A Car for your unreliable vehicle, customer disservice, and outrageous charges!

I rented a car at RSW airport, was quoted in writing $154 for a week and $179 to add insurance, with tax total quote was $344. I brought the car back in 6 days and with the gas tank full. They insisted I was over time and they billed me an additional day and insurance charge despite the fact they recorded my flight info at their counter and knew exactly when I was returning and quoted the $344. The bill they handed me on return was $392(!) including a charge of $9.29 for 1 gallon of gas despite the fact the tank was full and the needle was pinned above full since I topped it off at the Shell station on 41 - ten minutes or less from the airport. They are a rip off and I will never book with them again. I will be lodging a credit card dispute.

Harassment, Discrimination, Fraud! - I secured an economy car for 8/10-8/12 at Dallas-Fort Worth International Airport. My arrival time was 5:00 am and when I arrived to the car rental counter, there was one person working there. I showed him my printed out reservation and he tried to push me into other vehicles at higher costs. I told him "No," I wanted the economy car, that's what I reserved and that's what I wanted. He then tried to charge me $22/day and I told him the online reservation said it was $14/day. I then asked him about an AAA discount and he said he could not do that because I would have had to call in the reservation and ask for it that way. I told him I preferred to research the cars online and reserve that way, too, and nowhere on the website did it ever mention needing to call my reservation in in order to get my AAA discount.

First of all, the car I rented at Midway Airport in IL was a large car. I was given an SUV that gets about 17-21 miles per gallon with over 40,000 miles on it. The lady at the counter tried to sell me everything from insurance to toll credit. I was the only one at the counter and it took over 45 minutes to get out. I went to get the car, which I stated earlier was a 40,000-mile gas hog. The driver delivered it and stepped out. I asked him to go over the car with me to see what damage it might have. He said that was not necessary - they had looked it over and noted any dents or dings. We had to ask for a map and no one helped us to get on a road to where we were going. We were on our own. After getting up to about 50 mph, the SUV made so much noise we could not talk to each other. I also wanted my wife to help drive and they said that would cost over $9 - that is crazy to charge half the car rental to have a second driver.

My 70 year old father reserved a car to be picked up at the Tampa Airport. We were quoted $390.00 for a mid-size SUV. When he got to the airport, he was told that they were all out of the mid-size SUVs and his only choice was a larger car that came with a $400 upgrade fee. I truly believe he was confused and did not realize he would be charged extra money for the car which was not very much bigger. He is unable to fit in a smaller car so he had no choice but to get the larger car.

We rented a mid-size car for our trip to Costa Rica from Dollar through Expedia. The rate was $175 for one week. When we got to Costa Rica, Dollar picked us up and took us several miles from the airport. When we got to Dollar, the man told us that the insurance was very important, that we would not be covered with our US coverage. Usually, insurance is around $10-$12 a day in the US. The Expedia site made no mention of the charges. If you go to the Dollar Rental Car site, you literally have to hunt the rates down and add several rates together to get the full coverage rate. He wrote down on a piece of paper $487 for the week and literally scared us to death that bad things could happen if we did not buy the insurance.

I rented a car for one day to drive from the Key West airport to the Ft. Lauderdale airport. My contract stated that my charges were estimated to be $49 if we returned the car with a full tank of gas, which we did. Two days later, a $202 charge appeared on my bank statement from Dollar Rent A Car. When I called the company to inquire about the overcharge, they said it was for a full tank of gas at $9.79/gallon. I said that we returned the tank full and when I was checked out, the attendant scanned my contract, checked the gas and said the total on my contract was correct and we could leave. The company is now asking me to fax them a copy of my credit card statement in order to reverse the charge. So if we had used cash to pay for the gas, Dollar would've stolen $150 from me. Wow. I have never experienced anything like this with a rental company and will never use them again.

We had reserved a car at San Diego airport. We arrived by shuttle bus, went inside to find a line of 10 people and only 3 attendants behind the counter. As the attendants finished their existing customers, they also left. As the 2nd one was leaving, I said, "really," as loud as I could, and she said, "sorry about that, my shift is over." Five customers were in line, I was the last with only 1 attendant, and outside were my wife and our 3 cranky grandkids. The premium car was dirty. We used the kids' cloths to wipe the inside windshield down to be able to see out.

I reserved a full size vehicle back in May/June for rental from Aug. 11 until Aug. 25th. Prior to arriving in West Palm Beach International Airport, I contacted Dollar to see what kind of car I was getting since I had two small children as well as two adults traveling with me. I was assured that I was getting a Dodge Charger. This was not the case when I arrived in West Palm Beach. When I went to the counter to pick up the car, I was informed that I was getting a Ford Fusion which we all know is considered a standard compact car.

We rented from Dollar at the Pittsburgh Airport on August 19th, 2012 and took out the car insurance for one day for $25. When we returned on August 20th, we were 2 hours late and they charged us 2 hours extra, which we understood but not a whole day car insurance which we never agreed to. We only agreed to the 19th. I will never rent from Dollar again. We have rented with a lot of other companies and never had a problem being charged for something we did not agree to.

We rented a car at Mobile Airport last December. When we returned, the agent, for the first time ever, walked out to the car with us and naturally found a ding in the car that "we" caused. It was such a sham. American Express did pay the amount for us, but they now also want payment for the car being out of service for 3 days to fix the ding. They refuse to provide documentation that the car was out of service. Apparently, the contract does not require it, but isn't it the right thing to do? Never, ever use Dollar.

What started off to be a $179 rental in Orlando, Florida for a full size car for 8 days turned into a $690.00 rental. When we initially picked up the vehicle, we were offered an upgrade to a full size SUV for an additional $15.00 per day. We declined to take it at the counter. When we went to pick the car off the lot, we decided to go back in and take them up on their offer for an upgrade. Five minutes later, the price of the upgrade went to $40.00 a day rather than the $15.00. Since we were a little tight in the full sized car, we decided to take the car rather than making two trips from the airport to the hotel to drop the luggage off.

We rented a car for our vacation package through Expedia. It started out bad when the agent gave us the wrong paperwork (printers are shared across agents) and told us to go down the escalator to the parking garage. We didn't discover that paperwork error until after waiting in the checkout line for about 20 minutes, where another agent told us the information was incorrect: "Please pull around and go to the counter in the parking garage to correct it." The agent at this counter couldn't help because they only handle premium dollar customers. Back to original counter and waiting in new line to get revised paperwork… Back out to the garage… get in same car… wait in another 20-minute line… and on our way after 1.5 hours. Then when we returned our car, the agent at check-in said it looked like we were about "a gallon" short of gas and wanted to see our receipt to not charge us for a gallon of gas at the rental return. OMG!

We rented a car in Tampa. I told the agent that we did not want the extra insurance. We made this very clear to her. She, as we found out later, went ahead and added it in anyway. She quickly told us to sign her and we did, trusting that she respected our wish and did not add the extra insurance. Boy were we wrong. They charged our credit card $475. It should have been $268. We booked this through Southwest Airlines. I trusted them to do business with honest companies. Wrong again. After reading the other complaints, this is a very common practice for Dollar. We called customer service and were told that we were out of luck. Dollar is nothing but a scam company. I will make sure that I tell everyone I can, don’t use Dollar Rent a Car. Southwest Airlines, you should rethink who you are doing business with.

Horrible! Avoid at all cost. They made me wait 5 hours for a car I had reserved and then gave me a compact and told me it was full size. I filed a complaint with the BBB. I rather have my eyeballs burned with sulfuric acid than rent from these morons.

Overcharged: I made an online reservation for Friday to Tuesday, and it should have been Thursday to Tuesday. When we went to pick up the car, our rate went from $173 to $245. I thought this was very high. I returned immediately home and made another reservation online for Thursday to Tuesday. I was quoted $206. When I called the 800 number, I was referred to the local office that had yet to return my earlier call. I was told since I had made an error in the first reservation, she could charge what she want and give me what car she wanted. She was yelling and was very rude.

Unfair practices. They charged my card two weeks later $51.25 for something that a manager told me that I would not be charged for. Very hard to deal with, very unprofessional. They are pushing services you don't need using fear tactics. I will never rent from them again or from any company affiliated with Dollar.

I rented a 2012 Chevy Impala from this Dollar location on July 16. The car I was given was in good shape for a rental - less than 12,000 miles and reasonably clean, and no signs of any damage. I drove the car for three days, put about 250 miles on it around the Detroit area, and returned the car on July 19. The rental return agent met me at the car, checked the mileage and fuel level, and asked me to show her a receipt for the fuel to verify that the fuel was purchased within 10 miles of the airport. She then walked around the car to inspect it for damage, and then gave me my receipt after the inspection. I received an email today (12 days after the rental) with an invoice for nearly $1,000 for repairs to the car for "hail damage." I was stunned! Not only was the car returned in perfect condition, there weren't any thunderstorms in the area during my stay there. Unbelievable! Dollar expects me to pay them for alleged damage to a car after they inspected it upon return and found no issues during that inspection. In fact, they didn't provide any evidence of any damage, no date-stamped photos, no documentation, nothing.

I had a reservation for a midsized car in Idaho Falls, Idaho. I called upon arrival and was told I would have to wait 30 minutes to be picked up. I had a very important meeting to attend. Once, I was picked up 30 minutes later. I was taken to the office to be told I had no reservation. I showed them my printout and he said, "Oh, this happens a lot." He proceeded to book me in the system and then told me his computer crashed and it would be a little bit. I did very politely ask him to hurry as I was very late for a meeting. He then added all insurance coverages after I said no three times. In the end, he told me, "Oh, sorry we don't have any midsized cars. You will have to upgrade for $15 a day extra." At this point, I was so late I said, "Just get me one and I'm out of here." When he finally printed my paperwork, the insurance was still on there and he said it was mandatory and the car he gave me had a very large crack in the windshield. He said, "Oh yeah, it's going to be replaced when you return." Bad experience. I will never rent again from Dollar or Thrifty.

I rented a car the end of June, and the end of July, they charged my bank account $52.50. I called to find out what the charge was for since I did not receive any emails regarding this and was told I had incurred two toll road charges at $1.25 each plus they charged me a $50 process fee ($25 per transaction). They said it was mentioned in my contract that Florida now has cashless toll roads but they failed to mention it in person. I feel this fee is exorbitant and puts them in the category with airline fees and bank overdrafts as far as raping their customers. Please advise if there is any recourse or class action suits formed regarding this excessive practice.

I completed the touch pad form from Dollar Rent a Car MCO and all insurances were declined. I even checked with the clerk to be sure this was verified. Still, $150 in additional insurance charges were billed to my credit card.

I went to Miami for Thanksgiving (11/2011), and Dollar did not bother to tell me that drivers now need a SunPass to pay tolls. Apparently, I went through 12 of them at 25 cents and now Dollar wants to charge me $25 for each instance plus tolls, so over $300. This is insane, they are irresponsible. I went to Miami a few months later, rented from Enterprise which has SunPass automatically included, now this is a responsible company. I disputed the charge with my credit card company and they refunded the money, and now Dollar is calling me to collect. This is just so incredibly insane.

Back in May, we rented a rental car while we were in Charlotte. May 22, we drove into a hailstorm and one of the pieces of hail put a nick in the windshield, not a crack, not a split. A nick! I called and reported it, brought the car back to the lot and showed them and the lady who checked me in said no problem. Six weeks later (July 9th), I got a phone call that I owe Dollar rental $238.75 for a replacement window. I have called and tried to find out why and they said it had to be replaced due to the nick, that Dollar Rental does not fix pecks in the window, they replace them. After contacting Expedia, which was where we got the package deal from, to see if they had any additional coverage that would help, contacting Visa, contacting my insurance company, I finally gave in and said to heck with this, I'll just pay it and be done.

The first booking was pre-booked and prepaid in full for 9 weeks through an agent. They called in and said the agent only paid them for 8 weeks. After the event, they charged my credit card $783.57 for the "extra" week's rental. The travel agent claims that they paid them in full as I did them and Dollar claims that they were only given a voucher for 8 weeks, although the document I handed them clearly shows 9 weeks hire from May 12 to July 15. A second booking leading on after this and also prepaid in full for five days was for a luxury car, of which they had none at all, so they decided to give me an inferior mid-sized car despite my having paid for a luxury car of a Buick La Crosse or equivalent.

We are extremely frustrated with Dollar Rent A Car. We recently rented a minivan from the Tampa airport for our family vacation to Myrtle Beach. On our way up there, the kids and I felt like we were getting bit by something. We stopped in Orlando to get something to eat and took a quick look but didn't see anything. So we continued our trip. The next morning, we drove to get breakfast. The scratching continued. After we ate and were about to load up, we checked again. When we opened the door, you could see a whole bunch of little spiders crawling in the door jambs and on the floor board of the back seat. So we took pictures of them and called customer service. The person that we spoke to told us that he would locate the nearest Dollar location and get us a new car sent out (obviously we wouldn't continue riding in there) so we went back to the hotel and waited.

When I arrived at Dollar, the agent tricked me into renting a larger car because he didn't think our luggage would fit in the one we had reserved (his suggestion, not mine). The fee he quoted me seemed reasonable, but what he failed to mention was that the fee was a per day fee (not a total fee for the reservation). It was midnight and our family had been traveling all day and we were in strange city, so I guess we were easy targets. The reservation we had was for $159. After the upgrade, it went to $391. That's a 246% increase and is highly unethical. I'm sure the agent got a big commission and Dollar made a huge profit for the upgrade. I will not conduct business with Dollar again (I don't appreciate the deceptive business practice and there are too many other rental companies to choose from).

I rented a car in Miami, Florida a couple of weeks ago. I got to the counter to pick up my car for four days. I was greeted by a rep, who was not very pleasant and who seemed like all she wanted to do was to add more charges to my credit card. What she forgot to tell me is that I need to purchase a SunPass because they no longer have cash toll booths in Miami and the car will be billed if I do not have a SunPass. Also, if the toll is 25 cents, you will be charged a $25.00 processing fee by Dollar Rental Car.

I rented a car from Myrtle Beach and got an upgrade. I returned the car on time with a full tank. I got back home, and 2 days later, I saw my credit card being billed an additional $21.23. I called Dollar on Wednesday. Tim, the manager, never called me back. I called Friday (6-1-12) and spoke to the Myrtle Beach terminal and told those charges were for putting in an additional 2 gallons of gas. Really! When I returned the car, the lot attendant marked the car being full, not 7/8, but full. When I called the terminal, she said she would go over the receipt for additional gas. The contract does state if they have to pump gas, it will cost $7.29 a gallon. How does 2 gallons of gas cost $21.13! Monica at the Myrtle Beach terminal is to call me back; maybe, she can't add, either. It's been 45 minutes.

My 70-year old father's flight was canceled out of JAX due to TS Beryl and had originally planned to return his rental car to JAX, but wants to drive to meet his connecting flight in ATL. In order to drop off the rental in ATL, he would have to pay a $163 drop fee. A drop fee was disclosed, but no amount or limits were given. I went online to try and change the drop off location and the site would not let me. However, if I were to drop off the car and re-rent it in less than 5 minutes, it would cost $12. He called to talk to someone who hung up on him instead of transferring, but that happens occasionally. He called back and was told that there was nothing that could be done to waive the drop fee.

I rented a car for 5/20/12-5/21/12. I was supposed to return the car at 12:00pm on the 21st with a full tank of gas within 10 miles of the airport. The quoted price was for $49.00. When we arrived to pick up the Chevy Aveo, we were told that we could upgrade to a Nissan Altima for $47.00. We thought this was a very nice company. I returned the car at 12:30 and expected a small charge, but when we looked at the charges, they were for $110.00. I immediately called customer service for an explanation and spoke to a surly Kevin **. He told me I was charged $22.48 for the gas because it was 7/8 from being full. I was being charged an extra $22.00 for the upgrade and for not returning the car until 12:30. He said that since the upgrade, I was supposed to return the car at 10:00.

I booked and prepaid in advance. I was given a receipt and signed at the pick up of the vehicle that stated $00.00 charges. But then I found out when my credit card was over the limit, it was because Dollar Rent-A-Car charged my card $250 and gave me a receipt that showed "No Charge" since it was prepaid. Dollar is a ripoff and it is not worth trying to save a few dollars as they are thieves! Beware!

After booking our car with Expedia for a total of $176.00, I arrived at Orlando airport and was told it is against Florida law for me to take the car without insurance. I had full coverage on my car in Canada and knew that I did not need extra. So after a long disagreement, resulting with me having to speak to the manager, I got our car. I told them that I did not want any extras on the rental, just the car! Well last week, I got my visa statement. I was charged the $176 for the car, plus $312.00 for tolls in Orlando. Meaning, because I did not get the ePass option and only used cash tolls, they charged me $25.00 every time I drove through a toll. I was told this was for service fees.

I returned the rental in clean condition, and 10 days later, found a charge for a $175 cleaning fee because they said they had found pet hair in the car. I had never had pets in the car, and told them so. So far, they've denied my claim to reverse the charges, but I'm going to pursue this to the CEO's office if I have to. I believe that they do this to make money from people who don't have the time or stubbornness to fight them. Reading Yelp, we see others who have had this happen to them. As a business owner myself, I find their practices offensive. We'll never use Dollar in Oakland again under any circumstances.

We rented a package deal through Orbitz for flight into Phoenix Airport. Rental car was with Dollar Car Rental. When we finally got to the rental facility, the man was rude and obnoxious. He made smart remarks that we didn't get the insurance. When I booked this trip, my husband was the listed driver. I never get the additional driver. We rented the car for a week, returned it to the airport and left to fly back to Illinois. A month later we received our bank statement. We now had an additional charge from Dollar placed on our debit card for $102.19. This was added 2 days after we left Phoenix. We never requested an additional driver. Now they have stated and given us a contract that says we requested this. I would have never signed it if I had known this. I thought I was signing the declination.

I booked a package through Orbitz to Charlotte, NC. When I arrived an hour late at 1am, Dollar was not there with a shuttle to take me to my pre-paid rental. I tried to call every number I could find for Dollar and never got to a live person. Every number I tried notified me that they were currently closed. I rented a car from a different agency and completed my trip. After arriving home, I called Orbitz to request a refund for the car rental. Orbitz customer support was very helpful. They contacted Dollar and Dollar authorized a $35 refund, only a fraction of the rental car cost. One fee was imposed on me and was said to be a cancellation fee. I never cancelled the rental. They simply were not there to pick me up. Needless to say, I will never, ever even consider renting a car from Dollar again. Every other car rental company located in Charlotte, NC at the airport was there with a shuttle when I arrived - except Dollar.

Racial profiling & trying to overcharge for rental - I rented a minivan from Dollar Rent A Car for the weekend on April 20, 2012. I arrived at Dollar around 11:20-11:25 pm on April 22, 2012. Upon return, the rep checked the vehicle and proceeded to ask for gas receipt. At this point, I advised this rep that I was not informed about returning the car with a gas receipt. This rep argued me down that I was told to bring gas receipt when he was not even present at the time of rental. I advised rep if I was told to bring a gas receipt, I would have done so; furthermore, if the car is on full, why would I need a gas receipt? The rep proceeds to get a supervisor or manager regarding the receipt. At this time, my mother, who was the renter of this van, tries to explain that we were not told to bring a gas receipt at the time of rental. The rep and superior states that we were told because all of their employees must advised customer of gas receipt.

I called to question a $10.99 charge for change in rental date, which was not explained to me at the time of rental. After I had not made progress in my conversation, I asked to speak to the supervisor. I was left holding for over 20 minutes and finally had to hang up. This is really poor quality service.

Dollar Car Rental scam with "administrative fees" on toll tags. I am being charged $25 administration fee for each failure to pay for a toll. Dollar claims I violated 4 tolls. In addition, they are charging an additional $72. The part that bothers me is that I used my toll tag for the entire rental. A little investigation revealed that their car (Dollar's) had a toll tag installed. The toll both read Dollars' toll tag instead of mine 4 times. I declined their toll tag because I had my own. Dollar doesn't care! They want their administrative fee!

I made a reservation to purchase a car with Dollar rental. When I got there, they said the reservation was in Washington. Instead of correcting the problem, they said they don't have any more cars. After I started complaining, they said it would cost me more money.

We were told that the price of the vehicle was $238 over the phone. When we went to pick the car up, there were extra fees that brought the total to $478, then when we told them we were going to keep the car another couple of days, the price went to $809 and then an extra $77 to extend the days. I will never use Dollar again and I will make sure no one I know does either. I couldn't even talk with someone in the US about this and one of the people I talked with was extremely rude and I could not understand her. I got so angry I shouted, which I was very sorry for doing, but the frustration was awful. Never again will I use Dollar Rent-a-Car. The name should be ** Rent-a-Car.

I rented a car from Dollar at JFK. I specifically told the customer service rep that I do not want insurance because my own personal insurance covers it. She then proceeded to do paperwork. Here's the sneaky part. She said, “Press the "Agree" button that you are declining insurance coverage.” I did. But, guess what? I didn't realize that the receipt showed that they charged me for two days’ worth of insurance which I supposedly declined.

All prices here are in Icelandic Kronur. That is the way it appears on my Visa report. Now there are 125 kronur in one U.S. dollar. First pay was with a credit card. I made my reservation on the internet at Dollar Rent A Car and paid with my credit card kr. 25.329.00. I picked up at Tampa airport 17th of February at 11:11 am. I returned the car on 22nd of February at 7:30 pm. I returned it a little later than planned. I was told that there was no extra charge. One tank of gas was included in my package (I was told not to bring it full).

I picked up a car today, 03/28/2012, at 6AM from the Philadelphia airport rental car counter and was disgusted by the behavior of the customer service representative at the counter. I have been renting from this same location for almost a year, so I would expect the least amount of respect given to anyone else when renting a vehicle. However, as soon as I entered, the lady made a dismal nod when I mentioned that I did not book under my express membership and she started complaining and talking rudely. Basically, she started complaining that I gave her more work to do because I booked without the express membership number. I explained to her that I prefer it that way, but she abusively mentioned that booking with the express number was the better way. Then an argument continued, which was quite unpleasant and she started accusing me of being difficult, which had no bearing since she was the one who started complaining and talking rudely.

I went to Florida in February 2012. I rent a car from Dollar. It was a nice car, it was new, no complaints. I finished the 7-day trip and returned back to NJ. Dollar charged me $400 something, which was fine. But suddenly, I saw a $203.00 that has been charged to my credit card. On investigating, I found it is the so-called administration fee plus FL state toll ($200 + $3). According to FL law, they will bill you later for the toll you crossed. So in this case, Dollar is taking advantages of this rule and making extra money. I see hundreds of complaints online regarding the same issue, but Dollar never replied on this.

Arrived at Dollar in San Antonio, TX. When renting the car, I reserved through Orbits. I was informed of 38% taxes and added fees that were required. I reserved it at $450.00 for the week and was charged $689.00. I was livid, beyond upset. They took half the money I planned to spend on my son, during his leave time from the U.S. Air Force, he just graduated. They robbed me of my memories with my son. Shame!

February 19th, I rented a car from Dollar at the Orlando airport. For a car that was to cost me $20.00 a day, I ended paying over $1,000.00. That not being bad enough, I rented a GPS which didn't work. My daughter called customer service and they told us to mention the problem when we return the car on the 25th. When I did tell the manager, he told one of his service people to take it off our bill and that it would be credited to my credit card. Two weeks ago, I spoke to someone at the airport counter. When I asked to speak to the manager, she said "which one?". She said they had many. I told her my problem and she said because it happened long ago, that it would have to go to the head office to be looked after. Well today is March 17th and I still haven't seen a credit. I book a lot of cars for my company, but you can be ** sure I will never, never rent another car from Dollar. Their customer service stinks.

I had booked a car in Tampa, Florida. When I arrived, the man told me the car I had booked would not make it up the hills of Florida and he upgraded me without telling me I would be charged for this. He made it sound like I had no option. The car I got was the same size as the one I booked. Then he asked if I would like to buy a toll card. Since I had no idea how this worked and he neglected to explain it, I declined thinking I would pay the tolls as I went along.

I rented a car through Orbitz from Dollar at SW Florida International Airport. I prepaid for my vehicle through Oribtz. When I got to the airport, a representative told me if I did not choose the "return the tank empty" option, I had to fill the car 10 miles from the airport and bring a receipt to prove it or I would be charged $8.99/gallon regardless of the gas in the vehicle. He was snobby and rude and also charged $250 security deposit he said was refundable after I return the car. The reservation was prepaid and I was never told about this "minor detail".

I got my Dollar Rent-a-Car through Expedia for two days at a price of $125. Once I got to the Phoenix Airport, I was told that I have to purchase insurance through them which I found out is a lie and illegal. So be it, my price went up to $195 or so. When I checked in the car, my receipt was for $265. So now I'm livid but have to catch a plane. You're telling me I went from getting a rental car for $125 and am now paying $265 for a junkie grand marque? I could have bought the thing for $265.

I only asked what size car I had and he said intermediate, but I'll give you a corp. upgrade to full size. It turned out he charged me for it. I was tired and didn't notice. When I came back, I noticed the extra charge and complained to their 800 #. They flatly denied me any recourse, would not let me speak to a supervisor and threatened to hang up on me if I couldn't find a pen (at the airport).

I signed up for Dollar Express last year and was promised special rates and faster service. Ha! Recently, I asked for standard sized car in West Palm Beach for three days to drop off in Ft Lauderdale. The Dollar Express representative on the phone quoted me $74 per day. Hotwire on internet offered me the same car through Dollar Rent A Car for $25 per day. Guess who will never use Dollar Rent A Car again?

I rented a car for a family vacation (two kids at the age of 2 and one age 5), plane arrived late (Spirit Airlines delay) and they canceled our reservations leaving us on vacation in their lobby with no car! No car in San Juan to get to our destination is a big problem especially with little ones, all of our luggage, strollers and car seat. Anyone with children knows how hard it is to travel with babies! They were rude and not understanding of the situation, did not want to help us at all. They said all cars were booked and there was nothing they can do since we arrived late. Mind you we were only 2 hrs late. I asked for help, anything they can do please. Well they did, they put us in a minivan at a cost of $103 per day plus all the other fees, insurance, grand total $1,490.98 and a $700.00 deposit. Telling us that is all they can do and all they had for the week. We really had no choice, hungry crying babies and no knowledge of the island transportation system.

Dollar Car Rental Bait and Switch Game: We rented a car with Dollar Car Rental for 3/2/12 for three days for around $109. We called Dollar two days before to change the reservation to 7 pm that same day. When we got to Dollar Car Rental on 57th in Manhattan, NY, the rude customer service representative told us there was no car for us and we had to be there by 12 noon although we got confirmation of a 7 pm pickup time. After around an hour on the phone with the so called customer service representative (located in India or someplace outside of the USA), she said she was sorry, it was her mistake and she couldn’t honor the reservation we made with her. She then called the clerk at 57th Street. They talked for a while. Then he offered us a smaller car, but double the original price. This is a bait and switch game. They play and think that people will have no choice and take the bad deal they are offering. We went to another car rental and got a much better deal. I was told by two more friends that a similar thing happened to them.

I rented a Lincoln Town car from Dollar Rent A Car for over a week for business use. I paid several hundred dollars for the use. About 2 weeks after I was home, I received a service charge to my credit card for $25. I had a shortage on a toll charge of 2 cents! Yes, 2 cents! I contacted their main office and they just did nothing! Never again will I or anyone else from any of my companies rent from Dollar Rental.

I received a quote of about $99/day. They added the insurance and with the fees and all, I was told it should come out to be about $150. I picked up the car at 3pm and returned it at 5:13pm (they told me that it would be per hour if I returned it late). They charged me for 2 days and the total came to $299. This was at Dollar at Austin-Bergstrom Airport.

I bought a hotel and rent car package through Expedia. Paid for Friday 11am - Sun 5pm return. Arrived at counter at about 1:00 and was told I needed an upgrade for my snowboard to fit, but that he'd just charge me half. Fine. The first screen came up and I couldn't see it very well, so agent explained that this screen showed what my "voucher" paid for. I asked, you mean what I paid to Expedia? He said yes. It was $161. I asked, so this is total, right? Not additional? He said yes. I signed. Next screen he said was the waiver of the additional INS I had said I didn't want. I signed. The next screen showed a total of $174.91. Again I asked, so this is total, not additional to what I've already paid? He said yes.

I just rented a car in Portland Oregon. My quote was $136. Even though I had denied all insurances and extras, they tacked on an additional $130 to the bill for 3 days! I complained to them and they advised me that I should have complained sooner. (I just turned the car in yesterday!)

We rented from Dollar in Mobile AL late December 2011. When we returned the car, the agent, for the first time ever, asked us to walk out to the car with him, and shockingly, he found damage to the vehicle. I am 100% convinced this damage occurred prior to us renting the car, and they used us a way to pay for the damage. The bill we just received includes $100 admin fee, $84 loss of use (really?), $85 appraisal, and $474 damage. I will never rent from Dollar again.

Don't rent at Dollar Rent-a-car in Cancun. They are thieves, they put on the contract a different time to return and when you go to return the car for the time you said you want to return it, they charge you an extra day without consent. The manager's name is Fernando ***, who has not resolved the issue and didn't care what has happened. Don't rent at Dollar or Thrifty, they are the same company and are not here in the USA, but in Mexico and work at their convenience. They ruined my vacation.

I rented a car in San Francisco for a drive down to Palm Springs, three weeks of rental time. I purchased the "toll paid" option for an additional $100. The salesperson told me that this covers all toll payments on my way down to Palm Springs. Three weeks later, I received a toll violation letter for $150 from the toll roads, and Dollar charged an additional $50 for service. What service?

I paid rental fee through Southwest Vacations, but had to upgrade rental due to snow storm in Denver. The clerk told us it would be $150 to upgrade. We had no idea he meant a day. We got home and we were charged $598.75 more.

Dollar charged me $200 for going to Canada from Spokane. They are the only rental car company that does that. They automatically put $15/day of liability for Canada even though I was covered by private insurance.

Dollar Rent Philadelphia rips you off at the end. You think you hire a cheap car (no matter where you book it) but at the end they charge you a lot additionally. One: They charged USD $13 for navigation per day while they said it was for free. So USD $90 for a week! Two: They charged USD $60 for petrol while I filled it up before delivery. Three: They charged unknown additional charges. When they give the receipt they give the impression this is already paid for. NOT! Be careful with this company - they try to make money out of everything - and they are not honest upfront.

I rented a car from them for Christmas of 2011, and was not made aware of the toll charges, nor given options as to get a Sunpass. While down there, I made every effort to stop and pay all tolls at every booth, and at one time, even had to stop and dig through my wife's bag, to come up with enough change to get through the toll.

I went to return my car at Miami Airport. When I reached and returned it, I was told I did not leave any deposit, which I did. It took them about 45 minutes to look over the tape. The manager said he would have to let your security take a look at it. He was not sure if that was money I give the agent. Because all of that, I miss my flight, so I had to spend another night, and cost me.

I rented a car with Dollar Rental. My first time from Tampa International Airport. I was charged $158 insurance included from Friday until Sunday. I was told that if I wanted to keep the car an extra day, it would be $10.99 a day plus insurance. I kept the car Monday and was charged $62. It didn't seem correct but I went on and kept it. The next day, I wanted to keep it another day but decided that I would just turn it in. It was a hour late turn in and they charged me $140. When I called in to find out why it would be so much, a logical reason could not be given. They stated that the insurance came up to that much and I knew that was a lie.

Dollar told me to pick any car. The only one in my category was an auto with Louisiana plates. I drove the car from Orlando airport to Melbourne, FL in a heavy rain. The low tire pressure light came on. The next day when I went to put air in the tires, I notices that the plates were commercial and that the inspection sticker had expired making the car illegal in Florida and possibly unsafe to be on the road.

Do not go to Dollar Rent a Car because they are unethical and will take advantage of you (with hidden/ unapproved charges) any way they can. If you do use Dollar, my advice is the following: 1) Ask the salesperson to go over all your charges before you sign/agree to anything. 2. Do not assume that they are honest and when you say no to some coverage, they won't charge you anyway 3. Double read each screen/piece of paper very carefully before agreeing /signing anything 4. Once you get the paper work in a jacket and finish the transaction ---look at the total amount before leaving the booth to make sure that there are no hidden charges or charges that you didn't agree to. Good luck!

I signed up for a week rental. The plane got delayed and we could not make the connecting connections, so I called to let them know we won’t need it for today but will be in tomorrow. He said I would have to pay $75 to change it. I told him to cancel it. I wasn’t going to pay more for a day less. I signed up a new rental confirmation with Dollar. We got to Honolulu and waited in line for hours. She told us we have to take insurance. I told her we have insurance that covers rental cars. But she would not let us have the car unless we agreed to purchase the insurance, so I did. I figured I would complain to the company. And if that failed, I would dispute it with the credit company. I will not go with Dollar unless they are the only company on this earth.

They quoted me one price after thorough discourse and then charged "insurance" at the last moment. They are uneducated and trained to defect to the local business that defrauded you in order to fix it. Unethical, immoral and hopefully, they won't be around long.

I showed up in Las Vegas (McCarran Airport) at Dollar Rent A Car, and when asked about insurance, I told the agent that I had already purchased insurance and had plenty of it. He filled out paperwork and said initial here and had me sign on a very small screen, where I had no opportunity to see/read what I was signing . But when someone asks you if you want insurance and you say no you have it, in good faith, you assume that they wont attempt to scam or con you. I signed, and when I got back home, I found that they had billed me approximately $206.00 for insurance when I had already said that I didn't need it.

I showed up in Honolulu after 16 days in the air, and when asked about insurance I told agent that I had already purchased insurance and had plenty. She said, "Uh, huh, so you are covered?” I said yes. She filled out paperwork and said initial here and here and sign. I admit I didn't read it. But when someone asks you if you want insurance and you say no you have it, I didn't realize she would attempt to scam or con me. I signed and when I got back from Hawaii found that they had billed me approximately $400.00 for insurance (the total bill was $798.00). I had already said I didn't need it.

Having rented a red Ford Explorer at Tampa Airport on September 16, 2011 for a month, I paid the extra for vehicle breakdown. Unfortunately, on October 12 I had a flat tire. I rang Dollar who sent out a breakdown vehicle and the mechanic changed the tire and told me I was to take the vehicle back to Dollar at Tampa Airport for a replacement as I could not drive with no spare wheel on the vehicle. Fine, I did as requested straight away and the vehicle was replaced by a Silver GMC people carrier at Tampa Airport. I returned the vehicle at the end of the rental and flew home having had a wonderful vacation.