Dollar Rent A Car Reviews

Dollar in Denver aggressively pushes their insurance and the plate pass - to the tune of $28/day and $11.50/day respectively. Most consumers do not need extra insurance, and the platepass is a scam in Denver, where you can call in your toll. For the occasional / leisure traveler, beware of these rip-offs.

If you're looking to book a car in Miami via Expedia, you'll find that almost 80% of the best rates offered comes from DOLLAR. Well, you pay for what you get for! NOT REALLY! The staff is well trained to push you the most expensive insurance packages, making your total cost double from what was initial showed at Expedia. Then, if you need assistance, it's horrible. Plus, you need an extra dose of patience, as it takes 30 min at least to be attended at the store at Miami Airport. And PLEASE don't return the car with a empty tank as they'll charge you $10/gallon (yes, it is state at those very small letters at the contract)...

We rented a car through Southwest Airlines for our children's honeymoon. We got a confirmation number and made the payment on our Southwest Airlines credit card. When the kids arrived to pick up their car, they were told they would have to leave an additional $250 deposit. Please check your paperwork!!! If you rent Dollar rentals through Southwest, this information may be disguised as other "fees". Needless to say, they did not have a credit card and on the first day of their honeymoon found themselves stranded at the rental counter at Dollar with no car.

When I arrived at the Dollar Rent a Car counter in the Tampa, FL airport to pick up my week-long rental car on January 17, 2015, I was told there were no cars available. I was not alone - there were numerous other customers receiving the same information. We were informed that Dollar was short some 70 to 120 cars that day and that cars would not be available until at least the following day. With the exception of one customer service agent who was at least polite and attempting to provide travelers with alternate car rental agency info, customer service support was non-existent.

I rented a Toyota from Dollar at Dulles and turned it in a week later. A week after that Dollar notified me that I had incurred four unpaid tolls on Virginia highways and that they would charge those fees plus a hefty handling fee to my credit card. They provided an alleged list of toll violation places and dates. The clerk who rented me the car, incidentally, warned me I would probably incur violations if I did not buy their toll plan.

I rented a compact car (very low quality) from Oakland airport as a walk-in rental. The original amount was $92.25 for a 1 day rental. After a long flight back from Sweden, the destination of the car drop off was John Wayne Airport in orange county. I told the lady very clear that the amount was for a 1 day rental and return destination in JW AIRPORT. I returned the car 7 hours after the rental and they charged me $325 for dropping off the car at the wrong location. They put in the contract that I suppose to dropped the car back in Oakland CA (I live in San Diego County.).

I recently made a reservation for a compact car through Dollar in Puerto Vallarta, for $84.06. The advertised price stated that the car would be rented in the airport. However, when we arrived in Puerto Vallarta, we were taken on a shuttle down a random Mexican backstreet to Dollar's rental center, well away from both the airport and any reasonable competition. There, after a long day of travel, with a tired baby and a sick mother, we were told that we needed to pay $42 per day for basic insurance. I explained to them that I had already made my reservation and agreed on a price, but they did not seem to care about our original agreement.

I rented a car from rentalscar.com and I already paid money, but when I take the car they asked my credit card and I guess its for confirmation, but they took money again. I tried to solve this problem from rentalscar.com but they don't help and dollar rent a car is cheater. They don't give my money back. Don't use them both!

I booked a car two weeks in advance in Punta Cana airport 24/12/2014, reference number: **. When I arrived to the place Dollar's staff said "no cars." All my questions had one answer "no cars" or "maybe cars will be available in couple days!"

I highly don't recommend it to anyone at all. They have charged me for one month toll road with almost 200$ and when I figured out that it is too much comparing to other companies, they told me that they can't do anything about that and I even couldn't cancel it in the middle of the rental. It was a simple robbery!

I wanted prepaid gas. They billed me for a gas tank with 20 gallons capacity, but the car they gave me could carry only 10 gallons. I also left my sunglasses in the car, one hour after I returned the car I called them about it, they referred me to a website to fill up a form. I told them exactly where in the car the sunglasses are, but they told me they couldn't find it.

In August of 2014, I rented a car from Dollar Rental Car in Salt Lake City. I picked the car up at the airport and brought it back a week later. When I dropped the car off, there was no one there to check it. Two months later, I got a phone call from another company representing Dollar. They told me that there were three rock chips in the wind shield. I told them that this damage did not occur while I was driving the car. The lady seemed to take my word and hung up.

I've rented a car with Dollar in US last October. I had problems with the car and I lost 1 day of my trip with it. When I returned the car the Dollar attendant gave to me a discount in the rent, but after that (when I was in my country, Brazil) they've "forgotten" (or didn't recognize) the discount and charge the full amount of the rent on my credit card. I spent a lot of time sending complaints emails to Dollar, without answers. I am very unhappy and disappointed with the company. They promised something for us and then gone back on their word. I need to receive the money back on the discount. I have the receipt that proves the discount given to me.

I rented a two or four-door car for four passengers for $299/13 days, six months before my trip through Expedia with a third party insurance. Once I got to Orlando Airport I was told the only car they had available for that price was a two-door two-passenger car. I had to upgrade my car for $364 extra. Then I was told that they didn't accept the third party insurance I had purchased. So I had to purchase their insurance for $411. Therefore my total payment came out to $1074 from the original $299.

After making it to the desk in San Antonio Airport Location (after a LONG day of travel), I was given all types of options on cars, other than what I requested. I accepted an upgrade (my fault) for "not much more". It turned out to be about 4 times what I requested. The problem was my charge card had already charged for the basic fee. The salesman (and I definitely mean SALESman) said the charge would be total, which was not true, since they charged that, in addition to my initial fee. I have rented many cars in the past with no problem and I WILL NEVER RENT FROM THIS CO. AGAIN! A disgrace.

It has been my worst experience, very unfriendly personal at the desk. Supposedly you have to bring a receipt from the gas station even when you fill up the tank even if it is filled up or they will charge you $11 + tax. A total rip-off.

I rented a car from Dollar at Miami Airport in October 2014. Several weeks after I returned to the UK, I received a toll charge notice advising me that $1.04 plus $15 admin was being lifted from my account. I am positive that I did not drive through any tolls without paying and I have contested this in writing. I have not received a reply and I wonder how many other people have similar experiences with Dollar. It is only a small amount of money but it's daunting that they can get away with this. All I can do is never rent with Dollar again.

My husband rented a car from these people, and an elk jumped thru the windshield. Our insurance company paid. They left the car in storage for over a month and charged our insurance and our credit card. They are completely unreasonable, unprofessional and crooks. We submitted all the documentation to have the deductible paid by our credit card company (as a benefit of the card). Dollar Car Rental knew the claim was in process and turned us over to COLLECTIONS. They refuse to speak with us much less clear up the error. If you value your credit score, use any other company. Ride the bus, walk, hitchhike, horseback, rickshaw anything but these scammers!

Returned the car at the airport, the employee was nice. I asked if I could get the car back if I can't make my stand by flight, they said of course. Also the tank was not 100% full, I was told he would mark full anyways. If it's only one gallon... so that was nice. I got charged 45$ extra for fuel. When I called I experienced the worst costumer service ever. The person on the phone was rude and didn't try to help or explain anything. Don't rent from them, if something goes wrong they will screw you over, their costumer service is horrible!

Absolute worst experience I have ever had at Dollar Rental Car at the Denver Airport!!!!! If I could rate a 0, I would! The woman at the counter was incredibly rude and trying to up sell our car to an SUV, saying that going into the mountains of Colorado with a 4 cylinder would not work and we were going into elevations upwards of 16000 feet (apparently taller than the tallest peak in all of the country).

Arrived at JFK New York to collect car on 18th December. First problem was the receptionist was busy chatting to her friends on the other car hire desk and didn't look at me once!! The car we were given was not the car we were expecting, As it was dark and we were tired we continued to our destination. The next day we noticed black marks on rear bumper but the front fascia surrounding the number plate was broken. There was no way we had caused the damage. However, when we pushed it back into position we noticed it looked like a crack that we had noticed and drawn attention to. I was furious.

12/14/2014 - we were returning from a cruise in Miami and had five people in our party, so we rented a minivan for less than 24 hours to drive to the Ft. Lauderdale airport. We were told to select any minivan from the ones parked in the designated area. We selected one with the back hatch up and loaded all of our luggage. Upon getting into the vehicle, there was a distinct sour odor which was intolerable. We removed all our luggage and selected another vehicle with the back hatch open. We loaded all our luggage again and proceeded to the attendant to exit the lot. The attendant told us there was no vehicle tracking number, so we needed to backup and select another vehicle (even though our vehicle had no writing on the window and had bar code stickers on it in three locations). We went back again and tried to find a vehicle that didn't have writing on the window, noting the vehicle needed a tracking number (and there weren't many to choose from). We finally found one and were checked out from the rental bay.

Check your contract to make sure what you agreed upon is written!!!! I was given only two fuel options when renting a car at the Kona International Airport. Option one was to return it with the fuel filled up. Option two was to return it without filling the tank up and paying dollar's fuel charge. I chose to return it full and the agent had me initial. After checking my receipt upon returning the rental I was charged $75.40 for prepaid fuel. I was never given that option and I also spent an additional $25 to fill up the tank before returning it. I called their customer services to ask for a refund of the prepaid fuel and was told that because I initialed by the prepaid fuel line that I will not be reimbursed. I explained what happened and the fact that I was not given the prepaid fuel options but the agent still would not assist me or transfer me to someone else.

I reserved a car through a third Party rental company online, Rentalcars.com. I was concerned about the reservation, so I called the 800 number to confirm the details of the reservation, particularly the daily charge and unlimited KM's. The gal I spoke with went through the rental agreement with me and confirmed the daily rate with unlimited KM rate. I asked her to email me the details from her email account so I had someone I could contact directly in the event there was a problem. She sent me the email with the section of the contract confirming what she had told me on the phone.

I rented a car in Dubai with a GPS. I had a terrible experience. The gadget never found the places. I lost so much time and tickets I bought with specific time. Had to stop to get information and had to use paper maps. I've sent many emails to the company and I never got an answer. After arriving in my country I got an email telling me they were going to charge in my credit card all the toll gates I passed (that weren't necessary, one more problem of the GPS). I answered telling again what happened. Their answer was that nothing was to be refunded - that their gadgets was always updated. They supposed that I was lying!!! I don't recommend Dollar to my worst enemy!

I've rented from Dollar Rent A Car on several different occasions and on each rental I was mad on how they conducted the transactions on their cars. I always make the reservation online with a set price, but when I get to the counter a completely different price emerges. And it's always doubled or tripled the online price. I literally had to refuse the rental that I desperately needed last night at the Miami international airport. The manager wouldn't help me either.

Car requested was not supplied, car supplied had mech. problem, one passenger with our party could only sit in one seat therefore making everyone else uncomfortable. When I confronted dollar operators, they replied "we can't give you a specific car." NOT HAPPY with my experience. Another trip is planned soon to same location - nothing was offered to please this renter. DON'T USE THRIFTY OR DOLLAR RENT A CAR.

I needed to add on an extra day. The cost to do so exceeded the cost for me to just create a new rental. I explained this to the agent but told this was a 10 year policy. I had to drive to ewr turn in my first car and then get the 2nd car. What an unnecessary waste of time. Any real customer oriented biz would have charged the lower price and not had me drive to the airport to do the silly transaction.

Be cautious with this company - cheating and scamming from clerk & manager!!! We arrived at SFO at midnight on Dec. 23, 2014. The clerk told us they would charge us the amount of fuel we used. When we returned the car, they charged us for an empty tank even though the tank was about 75% full. Even when I showed the manager on duty of the photo showing how much fuel left upon return, he rudely insisted his clerk reported only 50% fuel left. We explained thoroughly that I don't need insurance as I'm a roadstar member. Still got charged $90 for insurance. They told us they would charge us the toll depending on the amount of times we crossed the bridges, but they charged a flat rate every day, even though we only crossed the bridges twice. Shame on them to do business this way. We will never ever use this company in future. From this site alone you will see how many have fallen victim to this cheating company. Some action should be taken to prevent them scamming again.

We were charged $700.00 for a 4-day rental! Unbelievable, especially considering that we pre-booked online several weeks in advance. We didn't get the car we asked for, they left us out in the parking lot standing next to a second vehicle which had the keys locked inside, and then they put us in a Kia and charged us $700. The customer service at the airport was horrible. Customer service 1-800 number had no response and said, "Too bad," and then put me on eternal hold because they didn't want to address the call. I will never, ever use Dollar Rent A Car again. Horrible experience, and a total scam. Ruined our vacation budget as the car cost us more than our condo, more than our flights, more than our food and activities. Unbelievable.

We booked a car through Holiday Autos (aka Car Crawler). On arrival at Dallas-Fort Worth airport we presented our voucher, which was in my wife's name, to the woman desk clerk at Dollar Car Rental with my wife's US drivers license and the credit card used to pre-pay for the rental. The clerk asked for her International Drivers License. When told she didn't have one she immediately stated that the voucher was null & void as the voucher required one. I offered my International Drivers License but that was not acceptable as the voucher was in my wife's name.

I rented a car in Houston, Texas. Knowing that I would be using toll roads, I purchased, for $62, the transponder so that I could go through EZ Pass on the toll roads. This purchase was HIGHLY recommended by the agent, as I would not have to have cash on hand. The total cost of the tolls at the end of my trip was $8.50. I am being charged an administrative fee of $15 for each time I went through a toll plaza, for a total of $113.40 PLUS the $62 I paid for the transponder.

I arranged to rent a car from Dollar Rental for 2 days for $330. When I arrived in Denver it was starting to snow so I upgraded to a 4-wheel drive for an additional $375. Unfortunately I trusted the clerk and did not study the contract carefully, I was charged $1388.44 for a 2-day rental. People have to be careful when renting from them as they say they are inexpensive, but they stick it to you big time.

I reserved a car several months ahead in Dollar JFK. When I arrived to take the car, I mentioned that I don't want to add any additional payment that I didn't pay in my original reservation. I was happy to hear that I am taking the car with full tank and returning it empty, what was not planned, and what happened to me along my history of 35 years of travelling with rented car. I was not told that I am going to pay for this "present", after I mentioned before that I don't plan any additional payments. Later I found, that my signature on taking the car includes payment for this, in addition to 50c per day. It never happened to me in my long experience of car rentals, to sign on items, which were not mentioned before, so I didn't notice that I was signing on these additional items. I found this only after I returned the car. According to my agent, the company agreed to give back the 50c per day, but after two months they haven't done it. About the full tank, they insist that I knew about it when I took the car.

BEWARE: DOLLAR will not offer you any "Insured Motorist Protection Insurance" which mean when you cross an automatic toll, they will charge you $15.00 "FINE" for each toll!! My total toll bill was $2.04, they charged my card 32.04! THEY ARE CROOKS!! GO TO ANY OTHER CAR RENTAL SERVICE INSTEAD!

As all the other reviews note, they add charges for services that you decline verbally and then when you return the car all these charges show up without you knowing about it and it's already too late to do anything. Do not rent from them. It will end up costing you much more.

Renters beware. Dollar is scamming me on a rental that broke down. They towed me back to the airport and gave me another car. Returned it the next day. BUT the other car was two weeks in the shop. They say I didn't return it and are charging me $800.00 for a late return. They were given the information with all the details of phone calls to service from the expressway, my airline tickets showing I was in Boston for only two days, that I was back in Canada through customs. Now they have put me in collections. I wouldn't rent from a Hertz brand again if they were the only car rental left on the planet. I am now looking for legal advice to go after them as I will no doubt have to fight tooth and nail to get the collection off my credit report. What a tool they are.

I will never rent from them again, they added insurance on my bill even though I refused it. They overcharged. Not good company to deal with. Horrible experience, Fort Myers FL.

We had a voucher which stated that we could return the car full of fuel but the salesman insisted we prepay (double the true price). Terrible service, waited 90 minutes to pick car up. No customer service at all at Orlando airport but fear they don't care as most customers are only using their cars for the freak show of the parks. Not us!! BUT SADLY DOLLAR DO NOT CARE AS NO IMPROVEMENTS DESPITE ALL THE BAD COMMENTS!!

Charged me $60 for a $2.50 toll on a cashless toll road - Picked up the car from Raleigh-Durham Airport (RDU) and went to visit a friend who lives Hwy 540, which is a cashless toll road (they take a pic of your license plate and send you a bill). We got on the road, had to turn around once when lost, and used the road to get to our hotel. Total charge was less than $3 for our road usage. However, since we used the highway a total of three times, there were three separate charges and Dollar charged us a $20 processing fee for each charge. The attendants should have given us a head's up about this liability given that 540 is a major conduit from the airport!

I rented a car online from Dollar for 3 weeks $278.98 + plus taxes for pickup at the SF International Airport on Monday, 12/15/2014. My flight was delayed 2 hours so I arrived around 2:30 pm to pick up my car. I was advise by the rental agent over the phone that there would be no problem. When I went to the rental desk there was a car, but that in order for me to rent it I had to accept one of the optional insurance coverages. I didn't know at the time that the agent billed my credit card $704 until after I'd already arrived at my destination 4 hours away. I called customer service multiple times more than 6 to try and resolve the issue by phone. I was told that I in fact didn't have to take the optional coverage and that in order to resolve this billing dispute I had to physically go into a Dollar location.

When I reserved a rental, I stated, "No insurance." My reservation, in print, was correct, did not include insurance. When I picked up the car, I told the Dollar Agent, "No Insurance." The Agent led me through multiple computer screens that I could not read, due to glare on the screen. After I returned the car, I found on my printed receipt that I had been billed for "LDW1." Dollar will not refund the money, and after telling me, "Have a good day" they hung up on me. I have noticed, on the internet, I am not the only one who has fallen prey to Dollar's unethical practice regarding adding unwanted insurance to the customer's bill.

Verbally told agent at the counter that we did not need insurance. At the final step of signatures, unbeknownst to us, the insurance was added. She did not assist or interject to tell me not to sign or check off, and so now our bill was TRIPLED for a 5-day stay. Called the "Corporate" number; rep stated we can't accept verbal agreements and would not credit our account. Asked to speak to her supervisor, THREE TIMES, and she stated she "WAS CORPORATE." THIS IS TRUE FRAUD and unacceptable behavior by any company standards. The representative at the counter should have been educated and we should have received our $$$$ credited back to us as a courtesy. So much for ETHICS.

Without the drama of an isolated grumpy complainer, please avoid this company of crooks. How they can remain in business is beyond me. They rent bad cars in a dirty and dented condition. This is, of course, after being infuriated by their specialty trained scam artists posing as agents. This, of course, after an hours wait in line, caused entirely by their schooled tactics to sell you everything from gas, roadside assistance and anything else they can sell. My agent in Las Vegas, Michael, basically created an impression of wishing an accident to befell me after turning down every optional insurance offered. I was shaking with fury. This company is the boiler room scene from "The Wolf of Wall Street" in real life. Please send someone from the Attorney Generals Office undercover and shut these scammers down once and for all.

I recently purchased a rental on Dollar Car Rental website. I usually wait until I'm in front of attendant but decided to preplan and reserve rental on Dollars website. I seen the option to prepay at a discounted rate $124.00 for the 10 days needed. I didn't notice anything that would have signaled that the purchase would be made through 3rd party company. 2 weeks later when it was time to pick up rental from Dollar Car Rental in Dayton, OH, I owed a balance of $19 at time of pick up. I had cash and credit card but was told I have to use credit card. Since I recently purchased a vehicle 3 weeks ago, for whatever reason it denied me the rental. So I was forced to purchase rental from different company costing me additional $400 since it was last minute.

I rented from Dollar in Salt Lake City. I had to list myself as a driver to have the charges put on my card. I do have a driver's license, but I choose to drive in unfamiliar cities I didn't know. I was paying $10.00/day for an extra driver. If that had been explained to me, we would have put the charges on his card.

I am FURIOUS. Rented car from DOLLAR @ BWI, Baltimore Airport. Went over Chesapeake Bay Bridge @ 9:01pm on 10/30/14 and paid $6.00 CASH toll at CASH TOLL BOOTH. The light at booth never turned GREEN, which meant to me that the money wasn't recorded. I KNEW there would be a problem when the toll operator waved me through on a RED light!

When checking in to get our car, we verbally refused the insurances and they added it to our bill anyhow. When we tried to discuss it, they turned a deaf ear. We disputed the amount with our credit card company and now they threaten us with collections, and have said we can never rent with them or any of their affiliates. The have been difficult, unreasonable, and downright mean.

Scammers and high pressure tactics to purchase additional options. When we arrived, they told us we had to buy personal liability insurance even though we told them we had our own insurance which covered rentals and 2 mil liability. The guy said we had no choice. They also advised us to buy the toll pass at $65 because most tolls are unmanned and don't give change. We went through 5 and they're all manned and all gave change. It would have cost us $6 vs $65. We paid $210 in extra fees, double our initial reservation. Upon return we complained about the insurance charge and they said we had the right to decline the insurance at check in, even though the clerk said we couldn't. Don't fall for their scam!

Awful, ripping you off and giving you dirty cars with the worst shape. Charging you deposit which you never get back. Customer service is clueless and will not do a thing to resolve the issue. You better to rent from Hertz or Enterprises even though if it costs more but they care about their Customers. NEVER RENT FROM DOLLAR EVER!

In August I rented a Dollar car at Nashville, TN. A few days later while in Waynesboro, TN. (125 miles away) the side wall on a tire blew out (tires had over 35,000 miles on them). I called Nashville for help finding a local affiliate to replace the tire. Was told no one could help, not to drive over 50 miles on the donut, and I would need to replace with the same brand, size, and type on my own. No straight answer on reimbursement (Maybe, maybe not). Took three days to find, order, and have tire replaced, plus use of car was limited to short trips around town. Their whole attitude was that they could do nothing, and the problem was all mine.

I rent a car in Chicago at the O’Hare Airport Dollar Facility, and before I signed the contract I told the associate I didn't want the insurance and all they offered me. But when the time came to pay, they charged me even more... she was lying to me, she charged insurance and all the things I told her to declined. IS NOT A SERIOUS COMPANY. I felt like I paid more than what I pay monthly for my car, and I just rented for 4 days. ALL THE PRICES THEY SHOW ON LINE, THEY ARE FAKE, YOU GET CHARGE MORE THAN DOUBLE.

Rented a minivan in October for Dec 1st-6th from Allentown, PA to Dallas, TX as we were not going back to PA. Estimated charges of 620.06 which was doable and less than flying. At pick-up counter made sure we were returning to Dallas, TX and they said yes on 12/6. Arrive in TX on 12/5 and return vehicle 12/6. They gave us a receipt for estimated charges of 656.00 no problem - close enough. Then two days later our account was charged 1390.34 and held an additional 656.00 that was pending. I called Dollar Car Rental and they told me we were charged a one way drop off fee of 646.86 which we were not told about. They said we could contact customer service, but that the 656.00 would drop off and we would only be charged 1390.34.

I rented a car in Orlando international airport to go to Disney in 11-28-14 and I verbally declined all insurances and options, the attendant agreed verbally. But when I checked the bill I had a surprise! There was $ 438.82 of unwanted options like LDW1 and Platepass. Then I called they and the attendant said, "there is nothing we can do".

We rented a car from Dollar at the Kahului Airport. The 'extra' fees were outrageous. We were charged for 20 gallons of gas (car capacity is only 18 gallons), and by the time all the extra fees were tacked on the car was $165.00 over the online quote. However, we only used a quarter tank of gas. Agent sent us to the wrong stall: we had to find the car on our own. The agency does not have an after hours drop off so you had better make sure your flight schedule coincides with their schedule. Should have stayed with Enterprise. Will NOT use again!

When I picked up the vehicle, there was no remote fob. I had to manually lock and unlock the car. Not able to open trunk - no fob and interior switch did not work. In addition to this, on returning to the Atlanta airport, there was not any signage indicating where to refuel the car. They require refueling within 10 miles, then charge $9.99 per gallon. I've traveled for 40 years and have rented vehicles many times. This was my worst experience renting a car in all that time. I will never use them again!!!

On check in at Kansas City International, Dollar representative was surly, wanted $77 additional for listing wife as co-driver (not seen in contract), given a Chevy Spark which is akin to a mini roller skate and told it was a "compact" whereas it is shown as sub-compact in Consumer Reports. Never opened door on this joke, cancelled within 5 minutes. Next day, my MC statement showed $323 billing vs $188.04 initial contract. CS took all data, never responded. Went to Enterprise and was treated like a customer, given upgrade, less cost, incl. wife as driver. We will never book a Dollar rental again.

Questions about what I was charged for toll pass at Miami Airport, I've been trying to get an answer since my return on 15 October. Customer services don't seem to exist. The only reply I had was about the dirty car I rented and they've apparently refunded me £16 for this. That was when I eventually wrote to the London Head Office, but they said they know nothing about toll pass charges in Florida and to contact their Customer Services in Florida which I have done, at least 3 times, no response whatsoever. I've rented cars from Alamo, Sixt, Avis, Hertz, all in Florida over recent years and not had any trouble getting a response from their Customer Services Departments. It's a simple point I want answered. My advice? Steer clear of Dollar/Thrifty when renting a vehicle in Florida!

Rented a car from Port Everlades/Fort Lauderdale for over a week. Agent at desk NEVER mentioned anything about toll roads not having toll booths to pay the tolls. We were confused during the week when on two occasions we couldn't pay a toll since there was no collector. We assumed we would receive an invoice from Dollar once they were charged via a plate reading. What they didn't tell us is that there would be a $15 per toll charge!!!!!!!! For tolls of $2.34, they charged us $30 + $2.34. TOTAL RIPOFF. I called to complain to the company and they kept saying they were a 3rd party company and not Dollar Rent A Car. What nonsense. Dollar certainly laid out the regulations. NEVER EVER EVER RENT FROM DOLLAR RENT A CAR. Unless these charges are reversed, I will post EVERYWHERE about what a rip-off this company is and how underhanded their practices are. I know a lot of heavy travelers who will never be renting from Dollar Rent A Car now. AND the car windows were filthy when we got the car - and they tried cleaning them with a dirty rag. Nothing good to say about them.

Ridiculously rotten in every regard!! From rental pickup to rental return, to hours of my life spent wasted on the phone with Dollars Customer (OR LACK OF) service there was absolutely nothing about my Dollar Rent A Car experience that wasn't downright dastardly and dreadful! We arrived at the zoo also known as the Los Angeles International Airport Dollar Rent a Car Location on 11/25/14 and were instantly immersed in a whirlwind of constant chaos. Long lines and loud noises, coupled with a strong sense of disarray and disorganization made me question my decision to rent with Dollar before I even reached the rental counter... Should have listened to my intuition I suppose, but I had already paid for the car rental via Expedia.com, and time was most certainly of the essence as we needed reach Colorado in time for Thanksgiving. Due to possible inclement weather conditions in Colorado we decided to rent a vehicle with AWD in the "MID-SIZE SUV" class. After what seemed like an eternity we finally departed the Dollar lot in a Toyota RAV 4, already hours behind schedule due to the Dollar debauchery.

Rented a car with full insurance and zero deductible, was hit head on in a hit and run accident. The car couldn't move. Dollar refused to replace the car, even though in the police report states explicitly that it wasn't my fault. So for the remaining 4 days, it cost me $350. I recommend not to use Dollar.

Rented from Dollar and upon return of vehicle with a FULL tank of gas, on my flight home noticed numerous extra charges INCLUDING fuel surcharges. Total extra charges of $64.10. I notified Dollar and now just waiting to hear their explanation. I will NEVER rent from them again. Car that I also rented had a musty smell, as if wet and the muffler/exhaust rattled terribly upon increase of speed which was not recognizable until I left the airport. Total disappointment.

For several time, I used Autoescape to rent cars and so far I've been very pleased with their service. However, I contact you today because I am very unhappy with my last car rental. In fact, I was swindled from Dollar: this seller upgraded me without asking me my opinion and bill me 495.14 dollars more than the amount I'd paid to Autoescape, more than double the original invoice. I have not asked for this upgrade to Dollar and the seller upgrade the contract without my knowledge. Unfortunately, these contracts are not very clear and as a French tourist, I trusted the Dollar seller, who took advantage of my inexperience. My previous experiences with Autoescape having always gone well, I did not look out of the dollar seller. So I thought that the amount that was printed on the contract corresponded to what I've already paid over the internet and not to an extra cost of an upgrade I did not ask. So I'm very unhappy with Dollar and I recommend every customer to avoid them, or to double-check their rental contract.

Simple - Rented from Dollar and went for a prepaid deal, that seemed too good to pass up. It was. First, they try to pretend that the prepay is not from their own website, like it was from a travel agent. Then they try to upsell my wife to 4 wheel drive. Guess what, we reserved a Jeep Cherokee or similar, and if you know anything about cars (their gate agents don't) these are 4 wheel drive. Just an upgrade scam. Disappointed.

My rental experience at Dollar Rent A Car at Washington Reagan National Airport was the worst rental experience I have ever had. The rental car lot was a madhouse. It is too small, there was not enough room to handle the cars, and not enough people to take care of the customers. My first disappointment was discovering that Dollar was one of the few agencies that is not at the airport. This required taking a shuttle. The shuttle was overcrowded and skipped several stops because it was too full.

Rethink a million times before you click on Dollar Rental! I bet you will regret it. They charge you extra nonsense fees two months later without your consent, such as toll administration fees which could be 10x bigger than your toll fees. They would never let you know that before you rent the vehicle, or even after you return the vehicle and pay the bill. They will simply quietly hide this and let the third party company send you the bill for hundreds of dollars of fees that you are not even aware of. Stay away from this ** biz. Protect yourself, please.

I was in JFK Airport recently, and I could see the poor service they provide. The staff is rude, nothing kind and I give them a star because you cannot give less.

I ordered a day of rental a car from dollar for less than 40 dollars. In the end, I was charged for 100 dollars for a day to rent a car from the company.

My sister rented a car and when it was time to turn it back in, the online address was wrong. We called and was told to go to another location but it was closed, the number to call on the door didn't answer and we left the car with a note and sent an email to the company explaining what happened. The next day the store people CALLED THE POLICE and said my sister was going to jail for leaving the car. We went to see a lawyer who said they had no right to do this and then the company said okay. THIS IS TERRIBLE, DO NOT EVER USE THIS COMPANY!!!

Has hidden fee without being notified. Customer service is horrible. Will not ever rent from them again!

I rented a car at the Las Vegas airport. When I called them to see if they provided a shuttle from the hotel to the rental car, the lady on the phone said I had to find my own ride there. Then after paying for a taxi I notice shuttle buses leaving the airport to the hotels. When I get to the counter, Edar informs me that they are having a promotion. A free GPS navigation with a rental. I have GPS ON MY PHONE. So I do not need it. He insist that it is free and I should take it anyways. In a hurry to get out of there, I accept this offer and go on my way. Today I receive a email with a $75 dollar charge for the GPS, not only did he charge me for the GPS he also charged me $22 for gas charges. (I filled up the tank before returning the car). When I call to question these charges I speak to a very rude person DELICIA on the phone who informs me that there is nothing I can do and if I didn't want these charges I shouldn't have signed anything!? My receipt says $43.00. How do I get a credit card statement for $75 the next day?

My wife & I were in Houston for 3 days. We rented a car from Dollar Rental in Houston. 3 weeks after returning home. we received an invoice from Dollar demanding a payment of $98 ($8 for 6 tolls and $90 for "administrative fees"). We contacted the Harris County Toll Authority and was told that our rental car did not incur any toll violation. The rental car was equipped with an EZ-Tag that allowed the toll charges to be collected from the account when traveling on those "electronic" toll roads (which we were unaware of). The Dollar employees never mentioned that to us, and the subject of paying for those tolls was never brought up. It was a wicked scheme for Dollar not to mention about the eToll system to renters like us who had never heard of booth-less tolls. As a result, Dollar will automatically collect an "administrative fee" of $15 for each occurrence (even though the toll might only be 50 cents).

I rented a car from Dollar at the Norfolk Airport. I rent frequently from other companies for work roughly 75 times per year. I rented from Dollar for vacation. The issue I have is two things: It is impossible to get a live person to speak with from calling their 800 customer service line. Numerous emails have also not been returned. They charge $15.00 per toll plus the cost of the toll. I am very familiar with Plate Pass as I use them with Hertz ($4.95 per day). I went round and round with the rental attendant in a nice way when I picked up the car regarding the Plate Pass. I asked if I had to have it (I can pay the tolls in the booth). She said yes. I asked how much it was and she did not know nor did her supervisor.

In Texas on work assignment, rented car on 11/9. On morning of 11/10, car rented would not start thus unable to get to work. Got a ride to work, as lucky, another person was going to same location at hotel. Per call to Dollar was told unable to bring another car to work location and/or pick up disabled current rental car. Was told by the rep to catch a cab back to hotel and to where current rental is parked. This is poor customer relation and to the needs of the customer. Asked to speak to manager, thus the same answer. Was told by the rental agent at airport that Dollar can bring a car to you and then pick up old car. But to no avail, customer have to get back to hotel location best way and without car rental. Customer will never used Dollar Rental. And yes Dollar reps act like car salesman more than rental agents - try to products and upgrades than in rental car. Very Very poor customer service and to my needs in renting a vehicle while on work assignment.

I had a 7-seat minivan pre-booked and paid for since May 2014 with Dollar via Arguscarhire.com for my holiday in Orlando from October 23rd, 2014. When I reached the rental desk 15 minutes prior to my arranged pickup time, I and several other people were informed that they had no 7-seat minivans left and the only solution was to take 2 standard cars for no extra charge. As I was the only driving license holder in our party, this didn't suit and was basically told to hang around for a few hours to see what they could do which is unacceptable after travelling for 17+ hours with a 7-month-old baby. When I asked for a refund as I was going to use a different rental company, the Dollar employee had the audacity to tell me, "well, you won't get a minivan for any cheaper than us."

My husband picked up the rental car from Dollar at Orlando International Airport and was asked if he wanted insurance. He said no. When he saw that it was added, he said he didn't want it. The woman at the counter said it was required in Florida. My husband said he had his own insurance and didn't want it. She insisted that he keep it, holding the car hostage until he signed for it. When he continued to refuse, the employee said the cost ($115.96) would be taken off when the car was returned.

I was reserved October 25 at 10:00 AM and pick-up the car in the front desk. He ask for my driver's license and major credit card, and they ask me sign the electronic contract, and he say "NO PETS" and I say, "I have toy pets" and he say "no". We don't agree and told him CANCEL, and the DOLLAR charged $122.30. Maybe the front desk making money from my money. It's dishonest. The City HILTON HEAD ISLAND SC AIRPORT - Not Rent - DISHONEST COMPANY.

Watch out for Dollar car rental! In Oct 2014, after an hour wait we rented a car from Gregory at Orlando airport. He lied to us several times:

I rented from Dollar rental when my car broke down. I should've stuck to my guns and went with Enterprise as I usually do for my rental needs. They charged me an extra $104 for gas and several other misc fees which were not on the initial online agreement. They advertised wayyy below their actual charges. The sales lady tried to disguise the fees and I was quickly fooled. Don't trust them! Go with another rental company! Unless you like giving money away... Trust me.

I just returned a rental car to Dollar car rental at JFK. Will never go back. Their "service " is not even worth a dollar. Individual in charge of receiving car sat in the office watching me waiting in the car for ten minutes. When I got closer he started to yell. He definitely lacks training, doesn't know how to treat a customer and yells at other customers as well. To be expected manager was totally disinterested and wasn't planning to take my name. His skills should be reviewed by someone as well. Nobody deserves that treatment. Nobody wants to give out their names - no wonder. I asked 3 times for the name of worker and he finally said he was Rory or Cory - but I am not even sure the name is real. The manager totally apathetic Avery was not helpful at all.

As a Canadian I have insurance coverage that covers car rental. I was asked to "prove it". I showed my pink card and was told "that didn't count". I knew that I had to pay additional liability insurance. They would not release the car unless I paid "FULL" insurance $59 USD per day. My brother from England used a different company and was charge $15 USD per day. I was told that "it no problem, don't rent with us." I had prepaid the rental in full with Expedia.ca. There has to be some form of protection for travelers.

It's very simple: I rented a car at Dollar Rent a Car at San Francisco Airport for a fairly long time, paid in total around 1000$. I chose to fill the gas tank back myself. When I returned the car, the guy asked me where I put the gas. Naively, I told him where, and it was 12 miles from the Airport. However, in the "contract" it was written in very small at the end that it had to be done in an area of 10 miles.

I was very dissatisfied with the lady who took my reservation. She was so interested in selling me insurance on the rental. When my insurance would of covered it in case of an accident. She said my insurance would not cover it. So, she said "I will take care of you, I will give you an upgrade." I already had a mid sized car, so when I get outside I get a 2013 Jetta with 43,500 miles, scratches all over, hole in carpet by gas pedal. The cars was not clean. I was not feelings well and tired, so I did not want to deal with it then. Now this is my letter to you. That black woman has no business at the counter.

Both of DOLLAR and Alamo are disgusting. The difference is the dollar over charged me different fees that the original receipt didn't show. The Alamo over charged me gas that I returned with full tank gas. Both of the companies I rent for one day. But they overcharged me around $30 dollars for each.

I have used Dollar quite a bit in the past and have usually had a reasonable experience with them, but I noticed a pretty dramatic change this time. They have really shifted to making profits and caring much less about their customers. You really need to be careful if you plan to use them in the future. I am a business person and understand that importance of profitability, but not to the point of making the customer experience miserable and losing business.

I got a fine of speeding in Holland and I am ok with paying for this. However Dollar first charged me on my credit card a very high administration fee without telling me what it was for. I tried to contact them to get clarification. Emails sent and no one responded and on the phone they could not tell me what it was about. So I contacted rental cars where I booked the car and after a lot of emails and confusion finally I got an answer. I thought they had paid my fine and was ok with that. Recently I got a reminder and surcharge for the fine by the Dutch police and it turned out that Dollar had only charged me to inform the Dutch police that it was me they fine. Very bad experience and has cost me a lot of money.

Orlando dollar sold us on an upgrade then changed our return time and instead of prorating us for being charged 2 hours late, they charged up for an entire additional day. Also bought backup insurance we didn't authorize and were told we had to pay for toll cards because everywhere was a toll highway. We didn't ride on one. We also were told we had to pay for a refueling charge or fill up within 10 miles of the airport or we would be charged a fee. We were still charged a refilling charge. Customer service said I signed the contract and are not going to do anything. Worst mistake using them.

Returned from Mallorca, Spain yesterday evening in Miami, Florida and presented my car reservation to Dollar Clerk and was promptly told that because I had reserved the car in Europe, I had to have a European Driver's License and show that I had a return ticket to Europe which I showed them. I don't have a European Driver's license since I am a US Resident, but my wife had a German driver's license but the Clerk told me Euro license had to be in my name. I then spoke with the Dollar manager who told me point blank that without a Euro Driver's license Dollar would not rent me the car - I then asked the Dollar Rent a Car Manager to show me the reg that states Reservations made in Europe by Americans need to have European drivers licenses and he refused to do so. We then proceeded to National Car Rental next door and paid $110 for a 24 hour to rent a car because we had no advanced reservations and it was late in the evening. Bottom line - Stay away from Dollar Rent A Car - They are big time crooks!

I rented a car at Fort Lauderdale airport from Dollar. I was very clear that I did not want the insurance that they offered. I have two forms of auto insurance and I denied their coverage which would have been additional fees. The agent told me that I would not be charged for insurance. He quickly took me through the computer screens without giving me the opportunity to read the agreement. He told me that the additional fees were due to taxes and there was no insurance fees. He lied to me when I took the car and did not realize that he charged me with the rental. I found out when I returned the car and gave my final payment. They refused to refund the cost of the insurance. The manager was disrespectful as was the corporate phone support.

The clerk lied to sell insurance. I asked twice what was on the receipt and the values it said would be charged if I used only if I used. The problem is they are using in bad faith and misleading travelers. This company is dirty and evil character!

This is the first (and last) time I will be renting from Dollar. At NO time did they inform me that they were charging my card 5 times the amount of the actual rental cost to my card. I specifically asked them if they charge deposits if I pay by debit card (my preferred method), and if they did, I would use a credit card instead. The NEW guy at the counter specifically told me they would not. Well, they did authorize $250 on my account anyway, and it was removed several days after I returned the car. However, this resulted in overdraft fees, as I only keep my spending cash in that particular account. I had a little extra in there, for padding, but not $250. I would have put it in that account if the car company hadn't LIED to me about the charges, or used a credit card to avoid that. And I specifically told him that.

They advertise their cheap rates online, like 13.99 per day, but when we got to the airport, they asked if anybody else would be driving, and I said maybe my husband. Unbeknownst to me, they then charged me with an extra 11.99 per day. They never mentioned this extra-driver-fee anywhere. When I called customer service, the lady on the phone was extremely rude, and cut me off at every sentence. I will never rent from them again.

We hired a car from a third party company in the UK for a 7 seater vehicle to be collected from Sanford airport Orlando. We paid upgrades and as far as we were aware we had no other costs to the rental to pay. On collection we said we were going to be doing a lot of travelling so we're offered toll pass at a cost of $32.49 per week. We agreed to this and were told we did not have to pay this now it would be taken out of the security deposit we had to pay. That was ok. We were never offered any other extra insurance or other services. We left with the car to enjoy our holiday. When returning the car to the airport it was left with keys in as instructed.

Reservation for a compact car or similar. Requested vehicle was not available at check-in. Representative delivered a full size car and with no added charges. However, it turns out that the actual charges were for an upgrade plus unauthorized fuel charges. Reservation total was for $83.94. Ended up $200.62. Contacted Dollar customer service for copy of rental agreement. Have not received.

We arrived at Dollar rental car desk at LAS just before 10pm on Monday 20 October, and joined a line of about 25 other people in front of us. There were just 2 people attending to customers, on average each customer was taking 13 minutes to process. 3 other people came and each one attended to one customer before disappearing. All of the people waiting were getting angrier, but the duty manager was conspicuous by her absence. I eventually got served 2 hours and 6 minutes after joining the line. The staff were unhelpful but under a lot of pressure. I took as long to get the car as it did to fly from Dallas to Las Vegas. Surely the company knows how many people they are expecting and should be able to provide enough staff. Never again!

I rented a vehicle in Boston. When asked if I wanted extra insurance coverage, I declined. Once I received my final bill, I realized they had signed me up for extra insurance. My bill automatically went from 200 something dollars to 496 dollars. I called and complained and they refused to take the charges away. In my contract I had paid the toll booth fee. Well today I received a notice for a toll charge from car company. They are refusing to remove the charge for no reason even though I paid the extra money to have the express toll. DOLLAR RENT A CAR IS THE WORSE!

I rented a car and I had to wait four and a half hour for another rental, after being told it wouldn't be no more than a hour and half. I was invaded by ants all over my entire car including the trunk. The ants had gotten into my luggage and purse and bit my kids and myself all over our body. The car shouldn't never been rented in that condition. All I received from my bill was 34.22 off my rental total. I was not happy with the way my service was given. No more rentals from Dollar. I expected for my bill of 164 to be free because of my inconvenience I received! Thanks for your service, but no thanks....

At the Rental counter in Boston, in my verbal response to the customer service rep question, I REFUSED the optional Loss Damage Waiver as my personal insurance covers this. Then I was asked to complete several automated electronic signature questions on the terminal, the question related to the Loss Damage Waiver only had accept or continue rather than accept or not accept. I questioned the service rep about it and was told that it was REQUIRED. I did not want to argue with the expert at that time so I checked the box and moved on.

When I signed the contract with Dollar Rent a Car I was offered an additional US $81.95 fee to cover all costs associated with tolls during my stay in Orlando. The attendant made it very clear that there was no need to stop or pay any toll because it was already included in the value agreed by us. What was my surprise when I receive today, 15/10/14, a letter from Dollar claiming toll fees were not paid and that they will charge it from my credit card. I am extremely disappointed by the service provided by this company and plan to go to justice if they make this charging. It is really absurd the way they treat clients, just trying to take advantage.

I hired a car from dollar at JFK airport using a 3rd party voucher which I purchased through carrentals.com. I am not writing a review about the staff at the Dollar office at JFK who were hostile and rude. I am beginning to think that this is normal for US car hire companies. I returned the car and did not have any charges applied for fuel or timing or damage. One month later I noticed a charge applied to my credit card account by dollar. When I inquired with dollar customer service I was told that a 3rd party company had applied the charge on Dollar's behalf on the basis of some putative fine over which I received no notification nor any documentary evidence. Dollar customer service could not help me further and suggested that I contact the 3rd party company.

After rented a car with Dollar - nothing wrong until start to get mails from toll violation notice. But I had paid PlatePass for a week, but still coming without stop. After many calls and spoke to many people, they open a case. So you pay for a thing and they charge you for their incompetence. Dollar never more... I hope everybody get out of this rent a car. I still have problems with toll violation notice. Is not finished yet. Make sure when you get PlatePass when you get the car, and when you return the car have to be upon receipt PlatePass charge or you are in future trouble.

Do not rent from the San Antonio airport location. What was once a really great rental car company has gone down the toilet since Hertz bought them. I have been a Dollar Express member for about 15 years. Rarely had any issues until recently. I always rent a compact (Ford Focus or similar). If there wasn't one on the lot many times I was given an upgrade at no charge. This time I was given a YARIS (Economy level) and was told that was the only vehicle available. I found a Chevy Cruze on the lot - which is a comparable compact car. I was told it would cost me $21 more a day for that vehicle! To her credit, the agent on the lot was apologetic and told me that Hertz had just taken 100 cars off their lot. I have called the manager and sent several emails to Dollar with NO response whatsoever. I am DONE with Dollar!

We arrived at Orlando airport on the 26th Sept. We had booked through a travel agent in January and the car was part of the deal. We have been going to Florida for the past 15 years, we never have a smooth experience at Dollar. They try to get you to upgrade and take extra insurance. Sat have toll pass and you seem to be at the desk forever. After a long flight it's the last thing you need. This year was the best yet. We got to the desk to find they only had one car - it looked like it had been in a stock car race. l went to see the lady in the garage who presented me with the keys to let her know about the condition of the car and to let her know we had nowhere to put our suitcases. She just shrugged her shoulders and said that was all they had. I went back to the main desk in the airport to tell the guy we had paid extra to upgrade in advance. This was two hours after landing. He said he could do nothing for me because it was too late. He said he could give us a minivan to get us to the villa and he would sort it out and give me a ring. He never rung. We spent the whole day Saturday phoning customer service. After speaking to six different people we got a lady called Angel who managed to get us the car we should have got. We were also told you had to take a toll pass because they had no manned tolls and no change was given. Big lie. It cost 71 rollers. We went through 4 tolls, it would have cost 12 dollars. Do not use Dollar, you may regret it. Oh, and the minivan had ant living in it. Dollar are rubbish.

I reserved a car with agreed upon fees through Expedia. I normally rent through Budget without any problems at all, but thought I would give Dollar Rental a try. I wish that I had read through all of these negative reviews prior to doing so because I see some consistent stories regarding how sneaky, underhanded, and rude this company is to deal with. At the rental counter in the Minneapolis airport, I was asked if I wanted to purchase additional coverage and I replied no (I never opt for this coverage through Budget either). Then, my card was swiped and I was asked to press agree and sign. Apparently, the gentleman that I worked with went ahead and added the additional coverage fee that I did not agree to, and I unknowingly signed for it.

Dollar tricked us into paying extra money, I rented a camaro and they ** us with extra cost such as an upgrade which we never did and extra mileage. The girl was very friendly and chat a lot with us but that's just they way they trick you without seeing it.....I will never rent from dollar again.

My rental was supposed to be $16.27 per day but I was also charged a $30 upgrade fee. I was in a hurry when I dropped it off and just put the receipt in my purse not knowing they pulled a bait and switch on me. I reserved a mid size but the rental agent asked if I wanted a Nissan Maxima (which I assumed was a mid size car). I told her as long as it was the same price as my reservation. She said she'd give it to me for the same price. Now I found out that she charged me almost as most as the whole rental as an upgrade charge. Very sneaky business practice.

If I could I would give Dollar a ZERO star rating. You think you reserved a car from Dollar on the internet because you have a confirmation code with type of car and price for the rental period. Wrong. What you have is a number. Why? Because Dollar does not have to honor the type of car. If you rented a compact, and even if a compact is sitting on the lot at the time you arrive, you are going to moved up to a more expensive car. Why. Because an Express member has priority to the cars. Your rental for a compact will go to an Express member even though you made your reservation 2-3 weeks prior, and the Express member made their reservation in the van from the airport . Express members have first choice on the cars in the lot so your confirmation to a type of car means nothing. What do you have when you reserve a car from Dollar? Anything left over and at 2-4 times the price.

After traveling 8 1/2 hours my husband and I arrived in Tucson AZ. I ordered a mid size car since we were meeting family in Bizbee AZ. The car was basically a 2 seater. 2 door. This was not a mid size car. Dollar said it was larger than what we had. They are rip offs.

I made reservations for a mid size car, I had a discount with Costco. $181.65 for 5 days, not bad right? When we went to pick up the car I told them I would not be a driver but because I made the reservation I would have to be charged $10.00 a day for an additional driver. At the end of the trip the car rental bill came to $510.00 or $102.00 a day!!! Seriously?!? There was the gas for $60.00, state tax - $35.00, AP access tax - $43.00, city rental tax - $20.00, surcharge - $24.00, Additional driver - $50.00, CFC - $30.00, RSD - $25.00, Toll rates - $42.00. Yikes!!! This was more than what we paid for our lodging. I should have slept in the car! NEVER, NEVER use Dollar/Thrifty Car rental. They ain't thrifty and it will cost you LOTS of DOLLARS!! They are a Rip off business!!!

I recently rented a car, through Priceline, from Dollar Car Rental, in Fort Lauderdale, FL. Dollar Rental charges usury fees for taking their vehicles onto a toll road. Most rental companies charge 4.00 administration fee for each occurrence of driving on a toll road. (Florida's toll roads use "Sunpass", or they photograph your license plate to bill you for tolls). Dollar Rental charges $15.00 for each occurrence. That fee is over and above the actual toll cost. The first occurrence is supposed to be waived. They charged me for that occurrence. The two occurrences that Dollar charged to my credit card, for a total of $30.00, will effectively have me avoiding Dollar Rentals from now on. (The two tolls totaled $1.35)

Booked a Jeep Cherokee online from Australia to be picked up from Greenwich Village Dollar Rent A Car. Rental agreement was from 1pm on Tuesday the 23rd through to 6pm on Thursday the 25th. When I arrived for pick up, a jeep Cherokee was available and so they offered me a larger car a Yukon. I tried it but it was too big and so I asked for something smaller. All they had was a full sized Nissan Ultima. The Jeep was booked for $126 daily rate. They gave me a new contract and said that they would adjust. When I checked they only dropped the rate by $10 per day to $116.

I rented a car with "Dollar" at Frankfurt Int. Airport. "Dollar" is using a small local supplier which decline to supply the car in the rate as was agreed and signed in the contract, claiming that "Dollar" made a "mistake". "Dollar" customer service denied to help and so I found myself with no car, having to rent a car in airport rates (which are more than double from what one would get in the internet if renting in advance as I did - but unfortunately- with "Dollar"...). I'm still shocked from the customer service decline to be responsible and legal prosecution is on the way, but this is not the way you would like to start your trip...

WISH WE COULD GIVE ZERO STARS. :-( We rented through a 3rd party car rental service (rental cars.com) and prepaid up front. We have done this several times in the past and it makes our lives easier. That is until we had a Dollar rental. We landed at Las Vegas, and arrived at the car rental center, only to discover that the only rental company with a really long line was Dollar/Thrifty - we should have realized then that we were backing a losing horse! So after waiting in line for 1 hour(!) and watching three of their service assistants 'go for a break' while the line kept on increasing, we were really at the end of our tether.

I am writing you to complain about the dishonest behavior of your employer in San Francisco Airport. Due to his deceit, I had to pay 370 USD more than what I had already paid on line using the provider "Rentalcars". Here you are the explanation: I booked on Rentalcars. It on July a Kia Rio category auto, confirming my booking and prepaying the total sum of 369.50 EUR. When I arrived to the airport in San Francisco on 10th August 2014 at 8.21 a.m. your employer asked me if I would like to have additional options, such as Prepaid fuel, PlatePass all inclusive x 2, PRSNL prot plan, Emergency sickness protection etc. To all his questions I answered NO, NO, NO, NO. He asked us to sign on an electronic format before showing us the paper, and then we received a paper with all this options included. We did not noticed this until now, when our credit card payment has been charged.

I hired a 7 seater car from Dollar at Newark Airport pre paid for 14 days on 07/17/14. There was no driver manual with the car. We got a blow out just before Jersey turnpike toll plaza on 07/31/14, very nearly missed our cruise. We made our ship with the assistance of a wonderful State Trooper who managed to locate the spare tire (no manual) and help us on our way. I paid an additional 1 day car rental for 1 hour late return. Today I received an invoice for $32.25 for Toll Violations .75c & $1.25, I know I paid all tolls as we went through them. I have just read that some roads in the USA do not have toll booths but cameras that pick up your car registration. Surely the rental company should inform customers of this anomaly. If this is the case I feel I should have been afforded the opportunity to pay the tolls due $2.25, instead Dollar wish to extort an addition admin fee of $30 dollars. I really feel that Dollar are the violators, not me. I never tried to avoid paying any toll.

Upgraded several times to get an Altima or similar. Told agent three people and a wheel chair needed to fit in vehicle... We go out to car. It is a Malibu, doesn't even match the car on the invoice... Malibu is much smaller than an Altima. Car is filthy. Spent ten minutes cleaning it MYSELF... Started driving car - it is all over the road... UNSAFE to drive, called a mgr from the road... Looked at area around shifter, pot all over this car and in map pocket on door - showed check in guy. He could care less about pot... filth or unsafe condition of car.. asked for mgr. None on premise, demanded free upgrade for this nightmare... Charged $520 for this rental.

Rented car from Kansas City - interior was dirty - looked like sludge on the seat. Returned the car and apparently left my prescription glasses in the car. No one in the Manila Customer Care Center can speak fluent English nor can they understand what prescription glasses are - the corporate office has yet to call me back - Seems I put this company in the same category as AVIS & Walmart.

This was the worst experience in recent memory. Rented a car for a week in Toronto. The car had acceleration problems, which could have been serious in traffic. Tried to use a debit card and was refused. Very nasty group of agents. Will never again use this cheap form of rental car.

Dear Dollar Rent A Car - Based on your online Car and Rate for 3 days, our Est Grand Total should have been $74.00 plus 1 extra driver ($11.00/day) = $107! The APCONRGFEE online is $5...we were charged $28.36. The State Tax online is $4.46 we were charged $16.46. We declined any insurance (as our own insurance covers rentals) however we were charged for LDW1 $83.97 and ROADSAFE $20.97. Charging for a (satellite) radio!!!!!!! that we didnt ask for or have any control $15.00. Your counter help pushed the PPFUEL option $57.29!... We drove maybe 40 miles total gas is currently around $3.15 per gallon in the Minneapolis area and the Toyota Camry gets 25 mile/city, 35 mile/highway per gallon.. you do the math! Our total bill was $332.19 for 3 days!!!! We are reasonable people however this was way out of bounds... Thanks for the deception.

I am an Express Member and have been renting cars from Dollar for 16 years. I live in Costa Rica and travel to the States every 3 months. I rent a car for 2 weeks and usually from Dollar. I booked my car well in advance. When I arrived at Dollar LAX at 1:30 am Aug.14th, they first said that I had no reservation. Then they ran my card and said it was declined. I called the bank and they told me nothing was run and I had never been declined. I'm a 66 year old women. They told me to walk 2 blocks down the street (bad neighborhood) at 2:00 am and try another company. They had no cars and I had to get a taxi that cost $200. The next day I went to my bank and they said talk to Dollar. There was no problem with the card and it wasn't run. Dollar offered me a $50 voucher.

We received a quote for our car rental, and picked up the car we requested at the airport. At the desk they asked if we wanted Dollar-supplied car insurance and we said no, our personal auto insurance covers rentals. They said, "OK, sign here; this just means you decline insurance." Guess what? Not true. We were charged $107.96 for 'declining' insurance. Of course we called after reviewing our bill (and finding out that many, many others have had the same issue, based on internet complaints) and their reply was essentially 'too bad, you signed it and consented to it, and we can't speak to the words used by the guy at the desk because we weren't there, but we have your signature showing you agreed to the terms.' Blatant deception. I will never use Dollar again. Unbelievable.

It took 20-25 min for a shuttle to show up at LAX. It took an hour and 15 min to get through the lines. I was told to go pick a car. There was none available. I waited another 15-20 min. When I returned the car I was not told you need to give them a receipt for gas. I filled up the tank full. Explained I didn't know. They charged me anyways. They gave me a receipt that looked like they charged me for gas and removed it like a credit for one fee. They charged my credit card for gas for another fee.

This is the worst car rental company! I would give it zero stars if I could. I choose it because it had service in the terminal at Charlotte (I called to make sure) as I was traveling with a wheelchair. There was a counter with their sign but no person. I had to leave my daughter in her wheelchair and go out to the rental lot. The car was not very clean and had many dings and dents. I took pictures and tried it get them to make notations. They put stickers on the car for dents recorded previously! I rent cars regularly so I know what to expect. I gave Dollar a try but what a mistake. The price I reserved for ended up double when they charge my card. Spend a few more dollars and rent from any other major car rental.

Prepaid a hire car through Rentalcars.com from the internet. After a long flight, arrived in Houston Texas late on 11/7/2014 and went to the Dollar desk to pick up the car. The lady tried to get me to purchase GPS two times in the conversation but as I had my own I declined. She asked me did I want to purchase the extra insurance which I also declined. She then said, "It's ok sir. Looks like everything is prepaid", and since I had booked and paid on the 27th August 2014 I thought I was good to go, but I had to sign for release of the car which I did. On returning home I was billed through my credit card for an extra $277.61 for the extra insurances that I had declined. This is not only a very cunning way of extracting the extra money but is also deceit by misrepresentation.

First of all the first time I rented from Dollar! I get in line with at least 15 other people who were clearly upset about their wait. A customer who claimed he had been waiting 45 minutes asked is there anyone else who may help? The customer service girl at the counter at the Chicago Midway airport starts screaming at him telling him in not so nice words he will just have to wait. I was appalled and frankly no longer wanted to rent a car from them, but I tried other nearby companies and without prior reservations said it would be quite pricey so I was stuck at Dollar and not happy ;(.

Rented a car through Dollar. We guaranteed it with a credit card. Got to the rental location on time only to find it would be a 2 hour wait as they had no cars available. When we returned the car we decided to pay with another card. Was assured by the agent that only one card would be charged. Well they have charged BOTH cards. I have called and was assured a credit would be issued. Has not happened yet. Sent messages through their website and received no response. When you call the 800 number all you get is put on hold and no answer. The worst rental car company ever!! Save yourself the headache and use another company.

We have been members of their "loyalty" program for a while and always rent in my husband's name. Two weeks ago in Houston I dropped off the car for us while my husband was busy packing to go. I literally drove the car for 2 miles and didn't think twice about who was dropping off the car. Fast forward to last week, we rented a car in Kansas City, went to pick it up and were told we're on the "do not rent list". Apparently me dropping off the car was some federal crime to them.

On august 17, 2014 I went to cmh airport. I rented from dollar for one week, the charge was 205.00, 37$ additional charge. They held those funds for four days and explained it would be a three day hold, 235$ was released into my acct on the 21 of august. I ended up going back to dollar on the 23rd and had requested an additional week. The guy who was also a friend of my bf gave me a price of 387.00 with tax because we v-calling.

I recently rented a Kia family size car from Dollar Rent A Car at Orlando International Airport. I informed the assistant at the counter that I only wanted the basic mandatory insurance cover and he said that the rental would be $468.00 (That was very close to the online price that I had seen earlier). I was horrified when I checked my bank account and found that they had taken $1996.30 for the rental. I found that they charged me for all of the (not required by law) supplementary insurance, they also added numerous other charges (that I had never seen before) such as customer facility charge, conferee, etc. I spent over 1 hour trying to speak to their customer service without success. I need to take this further.

We booked and prepaid Standard SUV as usual while we are traveling within USA - happened also at Tampa at August 4th. When presenting my Voucher I got told no Car available in my Class. They offered me a smaller Size like RAV4 instead of Jeep Cherokee or Upgrade 14 additional Bucks a Day for a Van (we booked 30 Days totally ahead). I did not agree either Way - I got told again... “not your booked Size available”, and they want me to do a fast Decision now. My Family and me been almost 20 Traveling Hours on our Feet because we came in from Munich, Germany via Philadelphia.

I bought a plane ticket to visit family in California on August 21, 2014. I arrived in San Diego and had already paid online for my car rental for Dollar Rental, insurance included (SD drivers are crazy..). Anyway, when I arrived to pick up my rental I was told by the gentleman at the counter that I HAD to purchase additional insurance and gave me three options to purchase. Surprised and just wanted to get on the road, I purchased what I was told I HAD to purchase and I ended up paying an additional 85.00, taxes included. This caused me to go short in my checking account and left me 85.00 short for my vacation plans. I will never go through Dollar Rental again. I was informed by another gentleman at the same rental building when I returned my vehicle that I never HAD to purchase additional insurance. WHAT A CON!!! By the way: I did love the car!

I had a reservation confirmation through a third party whereby I had rejected the insurance (I own an insurance brokerage and KNOW what kind of coverage I have). When I returned my car & received the bill it was double my quote - at least $200 more. Yep, just like thousand of stories, they charged the daily rate for insurance! I thought they had made a mistake and when contacting Dollar they told me that I had opted in the insurance charge at the counter and sent me the signed document. How could I dispute that? I was sick but what could I do? The car sat in the parking lot at the hotel for most of the trip. Now I read in the NY Times that there is a class action and that this is a SCAM! I WAS going to report them to Kansas AG but got busy and just decided to let it go. I KNOW that if I opted in it was because they asked me to sign and I did but was too tired to really read that what I requested AND what they handed me to sign was the same. I hope Dollar gets their collective butts handed to them in court. This is just wrong. GO class action GO!

We just returned our free "Premium" upgrade rental, a 2013 Nissan Maxima with very high mileage (50,000 miles). First we noted it wasn't terribly clean. I had to clean the driver's window to remove staining that obstructed view in bright sunlight. Secondly, at highway speed the car shook badly. Third we were alerted to a low pressure tire by the sensor. 4 psi lost a day. I had fill the tire 2 times during the week, and purchase a can of tire repair for security. Fourthly, the car warned the battery in the keyless ignition fob was low. A call to the rental office provided 2 options. Drive back 80 miles and exchange the car, or lose half a day waiting to have the mini spare installed. We gambled.

I rented a car recently at Chicago airport. After waiting for about 25 minutes at the airport for the shuttle to pick me up and another 90 minutes at their location, I got a car. I was asked to pay for the full tank of gas. If I do not use all the gas and get a half tank back, Dollar will not pay me back for the half tank. So I refused to pre-pay for gas. The agent did not mention anything about the price per gallon that I have to pay if I did not get the car back with full tank. I rented from other agencies earlier, they charged me at 4.75$ per gallon. But Dollar charged me at 9.50 per gallon. I got the car back with 7/8 of the tank full. They charged me 21$ for 2 gallons of gas. I never had such an experience with any other car rental agencies. I would never rent from Dollar and will not recommend it to anyone else.

I rented a car from Dollar in Detroit. I initialed the box declining the insurance. The power outlet which I wanted to use for my GPS did not work. I had to drive back to the airport to get the car replaced and there was no mention of a price break for my inconvenience. When I returned the car, I quickly signed out and hurried to catch my flight. When I looked later I saw that the bill was nearly double what I expected and what Expedia suggested. When I called them, they said that I had purchased the insurance. I disputed this and they showed me my signature on the final bill. When I pointed out that I had initialed another form turning down insurance, they just went back to the final bill. These folks are trained scam artists.

I am writing in regards to an incident I incurred with Dollar Rent A Car at the Salt Lake City airport. I made a reservation online through Kayak. The reservation was for $480.00 including taxes and fees. We arrived, were rushed through the registration process. I ordered insurance online for $11.99. **, the Dollar agent, said it was that price. We were told to sign on a few lines and were given back one paper to pick up the car in the lot. When we returned the car, I was given a bill for $972.05. The agent couldn't explain the charges and told me to call the next day. I called back that night and spoke to ** who was extremely rude. When I questioned the charge the only thing she said was, "you signed it, it's in your contract! It's highlighted with a purple circle".

I was quoted $331.03 for a 7-day rental in Vancouver, Canada. My insurance covers rental cars. When I picked up my car, I was told they do not accept any insurance and I would have to pay the $29.95 a day for their insurance to be willing to pay out of my pocket if there was damage to the car. The bill was almost doubled with that insurance they sold me. Also, I was forced to sign a paper saying there was no damage to the car before I even saw the car. Overall, this business is one to avoid. You are charged almost twice what they quote you online and when you get to the car place you are screwed. Also they will not accept any credit card that is a debit/credit card so if you use one of these and expect to get a car, go elsewhere.

On Thursday June 12th, we booked a reservation through AAA Travel and selected Dollar Rent A Car. We were reserving a car to be picked up at Philadelphia airport on Saturday June 14th at approx. 12:30am, and returning it to Newark Airport on Tuesday, June 24th at 9am. We had to fly into Philadelphia for my father’s funeral. We received a Dollar Rent A Car confirmation in an email from AAA Travel. We were quoted the amount of $564.90. We arrived in Philadelphia at the airport, retrieved our luggage and went out to the car rental shuttle area. It was close to 1am at this point and we waited over 20 minutes with no Dollar shuttle coming. We tried to call and the phone at the shuttle stand was not functioning.

I booked a 7-seater Grand Caravan or equivalent but when we arrived at the desk, we were told there were no vans available. I explained I booked this months in advance, so surely there is one reserved for me. "It's 1 o'clock in the morning and these things happen", I was told. "What am I supposed to do?" I asked. "Does she drive?" I'm asked. Firstly, she was my wife and she is standing in front of you and while she drives, she will not be driving in America! Well there's nothing we can do according to them.

On July 28 I rented a Jeep Liberty from Dollar at Tampa Airport. Everything seemed ok until several days later after a trip to Discovery Cove in Orlando we returned to our car to find our empty coffee cup crawling with cockroaches. We were disgusted, dumped them out and returned to our condo. That night we left an empty cup with a small amount of water in it to see what would happen. In the morning there were literally hundreds of them - some live, some dead in the cup. I contacted Dollar and after 3 people and over an hour finally they agreed to bring me a replacement car. This was after I refused to pay a fee to change cars.

I rented a car for a week from Dollar in Louisville, KY in June. I am in my 60's and this is NOT by any stretch my first car rental. I traveled for the company I worked for (Procter & Gamble) for over 25 years and we used many rental car companies. This is the FIRST time I have ever had a problem. I told the agent at the rental desk that I have American Express Platinum and ABSOLUTELY DID NOT need any car insurance. She said fine that I did not need to. When the paper work was ready BEFORE I signed it I said again, "now I do not need nor want the insurance." She said, "I know, all you need to do is sign." I did not have my glasses to double check (my mistake) but after asking her AGAIN to make sure it was not added I initialed and signed.

I did a Dollar car reservation through American Airlines website (aa.com). In that instant the expected price was $331.80 with fees and taxes. When I went to take the car at Orlando International Airport Dollar Agent overpriced to $712.52 adding others fees and taxes.

Rented for a month thru Rentalcars.com from Tampa airport. Waited 1hr and half after booked time. Agents slow and only interested in selling you extras. 2 on duty and 10 plus in queue. Eventually called over and given a "new" Kia Sportage. Paperwork said it had 11000 on the clock! Found bay and got in, some joker had turned the radio volume up to max! Nearly had heart attack. Had 41000 on clock and looking later, said it was silver - it clearly was brown! Engine sounded rough so we took it back 2 days later (30-min drive). Got in line. Agent started to prepare a compact - we had a SUV. Told her my husband could not get in a sedan. Did new paperwork for Toyota RAV4. Went to it and Tag ran out June and we had it to 4 July! Went back in line again. Got another Rav4. Also sounded rough and had 42000 on clock. Had no cruise control, no central locking and the plug for our GPS was broken. Couldn't face getting in line again! At no time was there any apology. Complained to Rentalcars.com and they refunded $75 (£42) to our credit card in final settlement! Won't go with either company again.

Liars, cheats and thieves ... AVOID Dollar Rent-A-Car-Denver DIA. Bait and switch! I declined ALL insurance coverage. The agent added it anyway. Then, when I was to sign, he showed me only a 4 by 6 inch screen and told me verbally what it said and told me to just select agree. What he said was "this screen just shows you that you declined all coverage". Being in a hurry, I accepted his comment and checked "agree". He had a FULL SIZE MONITOR and never showed it to me. I didn't notice the charge until I returned and was looking for their address to put in my GPS to get back to them. The print was tiny but I could read that they had charged me $188.00 for full insurance coverage. Then when I confronted them on my return, they passed me off from one agent to another then to a "supervisor" who explained to me that I had seen these charges 4 times during the sign in period. What a crook! At this point, I had no more time to argue as I had to get to the terminal. BEWARE... they lie to you, show you a small screen knowing you are in a hurry... and cheat you! So they STEAL your money!

I am glad to learn about the commission on 3rd party liability insurance. The exact same thing happened to us at the Fort Lauderdale Airport this July 2014. We noticed on our receipt that the charges were optional so we went back to the agent and asked him to remove it and told everyone in line to watch out for extra charges. Then the car was damaged and they did not want us to make a report as they said the damage had already been recorded but they could not give me anything saying that. They were angry that we proceeded to mark the damage. We were only going from Fort Lauderdale airport to Miami airport. The optional charges doubled our quoted rate. For the same trip, we rented at the Kansas City airport a compact car and were given a Chevrolet Spark. I notice from other companies that it is in the economy or sub-compact car. So again we felt ripped off. It would hold one checked bag and 4 people. The company description of compact was five people and three bags. We are done with this company even if we pay more.

We rented a car through Dollar.com which was handled by their German subsidiary "Buchbinder/Terstappen" at the Dusseldorf Airport. Upon arrival we were told that we had to double insure the car (damage liability waiver). We called the credit card company through which we are insured against these type of damages and put them on the phone with the rental company. Buchbinder refused to accept this affirmation of existing coverage and said we had to provide everything in writing. So instead of charging us the quoted $400, they charged $1721.59. After several nights of phone calls with the US, I finally got the requested paperwork and they agreed to a refund of Euro 709.72 or $970.68 (see rental agreement #**).

I was trying to be a good consumer by comparing car rental companies online before my trip to Orlando. I found that Dollar was middle of the road but I had rented with them before so I was comfortable using them again. I got my reservation with my quote of $137.34. When I checked in at the Orlando airport the CS person at the desk checked me in by asking me questions that he answered on his computer screen (which I could not see). I refused all additional coverage and wanted to stick to my quoted reservation. Upon returning my car I received an email with a total of $337.49. How is it that I returned the car with a full tank of gas and it cost me $200 extra dollars?

I had a terrible experience with Dollar car rental located on Lucas drive by the airport. On Saturday 2nd of august 2014, I rented an economy car Chevy Sonic for the Caribbean festival vacation in Canada. However, when I arrived in Toronto, Canada the car was stolen and burnt on Monday morning. I parked the car in the public parking for $26. I ran back to the Hotel, called 911. The police stated that the car was towed. She gave me the towing company phone number. I called the towing company and they stated the car was found on the street burnt. So, I called the Dollar rental company to see if they can arrange another car for me to get back to Detroit because I was scheduled to work that day. The lady named Ashley I spoke with stated that I have to return the key to the dollar rental company and that my contract with them is terminated. I was shocked. If I didn't have any money to get back to Detroit I would have been stuck in Toronto.

Overcharged for insurance which I have not signed, plus costs without specifying what it is. Although I had a long talk with the man at the rental desk about any costs and what is included. Although this has I been retrospectively charged twice for insurance. I have contacted Rental Cars, but they can not do anything because Dollar car rental forwarded the information to them. Fiddle of the worst kind. $413 poorer I became. Never again Dollar Car rental.

The entire process was problematic. The line to get the vehicle was over an hour long around midnight on a Tuesday night in Las Vegas. Several people in line went to other rental companies that had no lines to have them match/beat the rate they had from Dollar. The person assisting me at checkout was very friendly, but I asked specifically about how busy they were, and he stated that this was not busy. He said they were not even feeling pressure to rush, or speed things up because it was a slow night. There were 3 employees working the counters, and 1 or 2 of them would often assist one customer and then disappear for 15+ minutes. This happened more than once in the hour+ time I was in line.