Cruises.com Reviews

I had an extremely disappointing experience with the cruise agents I dealt with. They lured me in with promises of onboard credits that turned out to be completely fraudulent. The lack of follow-up on issues they caused was astonishing. The first agent I worked with was supposed to call me back to confirm my itinerary but never did. When I tried to reach him, I found out he was off for two days, which led to me losing money when I had to cancel the reservations.

After 25+ cruises kept going back to them but the customer service has just deteriorated recently. The supervisors tell you that all agents work for the same company and if you need any small item to be taken care of you can call and any agent will help you if your primary agent is not available. However when you call, the more senior agents refuse to help or touch the booking. Can sometimes take over 4 to 5 days before the agent will get back to you. Additionally, this is an anti-MSC cruise line. The agents will openly refuse to book to make any MSC bookings claiming they do not "like" to work with MSC. Fares are no longer competitive and the price match guarantee is nothing short of a joke. After over 28 cruises will be taking my business elsewhere.

I booked a cruise last night after first seeing that no payment would be required for approx 6 months from now. What was not obvious was that the moment I clicked SUBMIT on my reservation I was subject to a $100 cancellation fee. I called to cancel my reservation fee 5 minutes after making the reservation since you cannot cancel online. I was put on hold so that the rep could find out if I also owe money to the cruise line itself (Royal Caribbean) on top of the $100. The wording on the cancellation policy was misleading. That being said, I would not trust that company. It read $0 fee for cancellation at the top of their policy, but if you continue reading you'll see the $100 fee. Should have been more obvious!

Cruises.com could care less about your travel experience. All Ashley (she claims she doesn’t have an extension, no last name, no other contact information was provided). When I mentioned to her that I’m sure she’s not the only Ashley at the company, her reply was probably not. If I tried to reach out to her again, that would be impossible. All Ashley would say is I understand, I understand. If you understood, you would listen to my concerns and offer some type of compensation for all of the things gone wrong. I will never use Cruises.com and will never sail with Royal Caribbean, Independence of the Sea again. Horrible customer service. Heartless. Made my cruise experience unforgettable. We travelled around Miami for two straight days. Two ship employee emergencies. Terrible. Not recommended at all.

We have booked several cruises but the last three cruises have been a mess. We kept coming back for the extra perks and loyalty program. But the numerous calls even from the ship is not worth the aggravation. The booking doesn’t show the credits or perks so you call back and start over and over. I’m tired of their bait-and-switch ways and just plain being lied to however the cruise line doesn’t want to help even if you book through them, they encourage a travel agent so they can just say go back to them which places you in a vicious cycle of calls spending endless hours to fix. After 25 cruises, I just need to walk away from Cruises.com because their service level is at an all time low!!!!

Their onboard credit offers are deceiving and fraudulent. As a single passenger, I paid twice the regular fare for my own cabin. The onboard credit advertised was $300 per cabin, based on the fare per person. It turns out they averaged my fare for TWO passengers and only gave me a $150 onboard credit. So, as a single passenger, I get to pay twice the fare and get half the onboard credit. The way it is advertised is deceiving.

Please make sure you notice the difference between Cruises.com and Cruise.com. We accidentally booked on cruises.com. Their customer service is terrible. They list bonuses that you will get on their site and then pretend like they just don’t understand what you’re talking about. Everyone else traveling with us used the correct site cruise.com and they are receiving the perks and bonuses listed on the website. Stay away from Cruises.com please.

I booked a cruise with this company and was not told that I would be charged 100 to cancel. Norwegian did not charge it was this travel company. I was told it was in contract who reads everything in small print. Verbal warning should be included.

It was to be my first cruise and I foolishly paid in advance for a Royal Caribbean New Year's Eve excursion. I got the travel insurance that is also provided by the same company. Within a week I had to cancel due to medical issues and I diligently collected all of the documentation they said I needed to get a refund. After many hours waiting on hold and getting nowhere, I disputed the booking fee and charges in my credit card. But that didn't help at all. The fine print got me, and I'm now at a loss. How on earth can a company take all of your money and sell your cabins to someone else? I'm exhausted and pissed off to the point that I'm ready to just walk away...not worth getting so upset over the worst vacation ever.

The company offers all these bonuses and gifts to lure you into signing up early for a cruise. You are told to avoid a cancellation fee, to cancel by a certain day. However, when you decide to cancel before their cancellation date, there is a still a cancellation fee to Cruises.com of a minimum fee plus a processing, no matter if you cancel the next day! Also please be aware that if you sign up for travel insurance, it is non-refundable after 10 days of purchase! I strongly recommend not to use this company without thoroughly reading the cancellation fees!