Cruises.com Reviews

Don't believe anything that they tell you or that they advertise. As soon as they have your money they will tell you that they are sorry but you didn't qualify for the free stuff. Never ever will deal with these cheaters again. I am already in a bad mood about this cruise before we even go.

I am extremely disappointed with my first experience booking through Cruises.com. I booked a guaranteed Oceanview room over the phone, trusting that I was being taken care of, but the experience afterward was frustrating and upsetting. When I reached out for help, I spoke with customer service and was eventually transferred to a supervisor, Waykelya. Unfortunately, the conversation was extremely disappointing. I felt like I was not being listened to, was repeatedly spoken over, and was treated as if my concerns did not matter. Instead of taking the time to understand my situation and work toward a solution, I was repeatedly given the same response and left feeling dismissed.

Review Title: Unacceptable customer service and shameless upselling. Avoid Cruise.com! Rating: ⭐/5. I am incredibly frustrated with the abysmal customer service provided by Cruise.com. With an upcoming cruise out of Miami on the Celebrity Beyond, I called a couple of days early simply to prepay our gratuities and take care of the loose ends. Instead of a quick transaction, I was subjected to a complete waste of my time.

Crooks. Bait and switch for rewards! Promised 350.00 cash rewards after the cruise and NOW only 175.00 after a long fight to try. This is NO PLACE TO BOOK CRUISES! Charmin ** lied just to get my over 60048.00 booking!!!

False advertising - Advertise cruise deals for one way only but put DEPART DATE and RETURN DATE - Well it was very easy to miss that it was a one way - Call customer service to confirm cruise. They confirmed DEPARTURE DATE AND RETURN DATE (arrive back at your departure port) on the date of DEPARTURE - That when you will find out it was ONE WAY only - The ship is not coming back to this port. You have to find your way back with other sort of transportation, well it was last minute and no option to get back home, so we cancel - 11 members of the family and now they don't want to cover or give future credit. NO REFUND POLICY. Just a RIP OFF - Read carefully next time - DON'T BOOKED LAST MINUTES DEAL. I also paid extra for INTERNET & DRINK Package - They don't refund these even if you didn't go on the cruise.

This was my 2nd time booking our cruise with Cruise.Com. I was very satisfied with the service I received. Ms. Jj **, our agent for the 2nd time, was very friendly, efficient and.patient. She was very helpful and explained everything very clearly. She made sure I got my credits to use on board. Thank you Ms **! Looking forward to book another cruise with your help.

Called Cruises.com about the ad for celebrity that says free wifi and drinks, they refused to honor that ad on their site (see photo), total Bait and switch.

Beware! I booked a good friday deal advertised for $1100. When I went to check out I called about the increase and was told it was because I was taking up two spaces.. I accepted the explanation but later tried to add my daughter on my reservation but was told I could not because I was in a single room. Efforts to correct this have been fruitless. The chat woman just kept repeating I agreed to the price without addressing the false advertising issue. Good luck getting a person on the phone.

False advertising. The cruise I chose says second person free but it's not. I called them and they say it's free on another date but they can't say the date when it's second person free. Whatever they write is totally false.

Today is Black Friday and they said they had a deal for a $25 deposit for stateroom. Also said that drink package and wifi was included (not true, you had to pay extra). Turns out the deposit was $525 per stateroom!!! I keep being told in the chat that, "I'm sorry you misunderstood." I did not, I am educated and understand a bait and switch. I also saved the screen shot that they were offering all of this but that didn't matter. Also, you can't book unless they send you the exact link you needs it forces you to go through the chat. Do NOT use this site.

Do not book anything with Cruises.com. I was told I would have a cabin in the back of the ship and ended up in the front of the ship. I called and had them pull the phone calls and they found that they were wrong and the cruise ship also gave them bad info. They said, "Well even though we said you would have the back of the ship and the cruise ship said it you would be there. Nothing can be done." No one is accountable for making a mistake so why record the calls!!!! They said all kinds of waivers etc. Bs. "Too bad. Suck it up and enjoy your trip even though that’s not what you booked we are not accountable for our mistakes." How is that possible?

This company is a scam, they cancelled my booking without notice and kept my money, stay away from them. Very rude and unprofessional. They lied to me several times. I was making my payments and it was a gift for my daughter.

Within 10 minutes of booking, I realized I had erroneously booked a cruise for Nov 2026, instead of 2025. (I didn't even know it was possible to book a cruise 16 months in advance!) I immediately called them, but they refused to waive the $100 cancellation fee. Yes, I know it's in the fine print I agreed to, bit given the immediacy with which I caught my error, I thought they could have cut me some slack. So they get a big F.U. from me and will never get my business now. Don't give them yours either!

I wish I could give them 0 stars. They authorization holds on your account and when you call them to release the holds they act like they don’t know what you are talking about. Please be aware when you book on your statement it says “World Travel Holdings” and when I asked them about it they acted like it wasn’t them but it was! It’s better to book directly with the cruise line. If you see a better offer than you can let them know and they may match it for you! Do not book with outside agents. They always looking for money!

After canceling a cruise due to medical issues, they charged twice $114 and a separate $100. I called the cancelation in and they said I would be charged the $114, but never mentioned the $100. The fine print is tucked away in there. A rip off. You are better off booking directly through the cruise line and paying a little extra than facing all their fees if canceling for medical reasons or anything else. Stay away from Cruises.com.

I am so sorry that I did not check this site before my booking. We had one excursion that was missed due to poor scheduling through Cruises.com and another excursion that was so bad that someone could not have paid me to take it.

The cruise was a good deal, but Do not buy Excursion from Shore Excursions Group. It’s a the cruise line will not honor them at all. I spent $317.00 on excursions only for Norwegian cruise line to tell me they won’t honor them and know nothing about the Shore Excursions Group. I’m an adamant cruiser and a platinum member with Carnival and looking forward to going on another cruise with Norwegian, but I would never go through Cruises.com again. In the long run it was not a better deal for me and did not save money. All I can say is buyer beware really good. Also they, the shore excursion group had me purchase the excursions under Norwegian with the date and time. Don’t know how they get away with that.🤦🏾‍♀️👎🏽

I called to add a military person since their leave was approved and the agent gave me a price, I approved it and gave her my visa, told her to charge my balance plus the additional military fee, she gave me the total and asked me to hold while she processed it, when she came back on the line she said it was approved but I owe $200 more because she had to change my cabin which she did not say she had to do before she gave me total price to charge my visa. So I told her forget it and change it back to what I had, she put me on hold and came back on the line and said it will cost me more money to do so... Needless to say I asked to speak to someone in charge and was told there was no one available... I reported the company to the BBB and my attorney and will be looking to get my money back and never deal with them again! Shame on them for poor service!!!

This was supposed to be a once-in-a-lifetime celebration — my very first cruise, planned to celebrate being reunited with my daughter after being separated for three long years due to my critical illness. I wanted everything to be perfect. When I called Cruises.com to book the cruise, I clearly explained that it was my first time and that this trip was deeply meaningful to us. I paid for the cruise upfront, excited and hopeful. But the very next day, I realized I had chosen the wrong port: I booked the cruise leaving from Fort Lauderdale instead of Miami. The Miami departure was important to me because it includes two days on land, not just one, and that extra time mattered.

If you are smart DON'T use this Company. They lie. Princess cruise prices went down, Cruises.com won't give me anymore off my cruise. Also they conned me into their vacation protection. I had it removed as I decided I did not want it and was told there is no refunds so they put it back on. This cruise is costing me more money to go though them then going through Princess. When I told them this their answer was, "You get points," wow I get about $100 in point. This still cost me more than booking with cruise line. These people rip you off. I would give them 0 stars if I could.

False advertising! My husband and I are avid cruisers, ramping up recently to more than 10 cruises a year, so we are well-versed with the changes and pricing for the cruise lines we use. I was searching for a 14-day Xmas cruise on their website, and on April 2, it was advertised at $1419, a great price. Upon clicking to the next step, the price changed to $1799! I emailed an agent at Cruises.com and included a screenshot showing the advertised price on the website, and had to chase for an explanation. On April 3, she responded via a voicemail stating that the former price did not include port taxes and fees, which brought the price from $1428 to the post-$295 price of $1723.

I believe the negative reviews are really about Cruise.com, not Cruises.com. My friends and family have used Cruises.com for 2 cruises and are about to set up our 3rd. We use Luke ** and consider cruises.com a 5 star company. Luke will even work with you to find the best price. He runs our large group through a few different scenarios and options to find us the best deal for us. I do my research before I do anything and I vetted Cruises.com thoroughly before making my first call. They have been nominated and won various awards since 2008. Cruise.com on the other hand, claim they have won awards, on their site, but I can not find proof of such awards anywhere else.

Big scam it is, I just have to cancel my trip due to sickness, ParaInfluenza 3 and Shingles outbreak, they penalized me $628 out of $771 my pay because that’s the policy, We have to right to get sick, they don’t care about the passengers especially American passengers, they just care about how many dollars the can ripped off from us, Cruise.com and MSC cruises together are both a major scam. I just wait to celebrate the day they go out of business in USA

Such scam artists. Don't give them the time of day please... We need to put them out of business!! They don't follow up, they don't confirm anything. A whole year went by without ever getting in contact with my assigned agent after multiple call to her! Never heard from her again! They booked the wrong cruise for me because there was two very similar, but when I called to tell them this, they basically told me too bad and this was my fault because I didn't see it right away!!?? There was a stop difference to one place, which matter to us and a one is leaving a week within each other... slight differences but they won't take accountability!! The people paying!!!! It's our right! It's our money! These people should not be able to place blame knowing full and well they have all these poorly trained people working for them! This was not the first mishap during this booking. So now I'm stuck paying for a cruise I didn't initially want.

I had an extremely disappointing experience with the cruise agents I dealt with. They lured me in with promises of onboard credits that turned out to be completely fraudulent. The lack of follow-up on issues they caused was astonishing. The first agent I worked with was supposed to call me back to confirm my itinerary but never did. When I tried to reach him, I found out he was off for two days, which led to me losing money when I had to cancel the reservations.

After 25+ cruises kept going back to them but the customer service has just deteriorated recently. The supervisors tell you that all agents work for the same company and if you need any small item to be taken care of you can call and any agent will help you if your primary agent is not available. However when you call, the more senior agents refuse to help or touch the booking. Can sometimes take over 4 to 5 days before the agent will get back to you. Additionally, this is an anti-MSC cruise line. The agents will openly refuse to book to make any MSC bookings claiming they do not "like" to work with MSC. Fares are no longer competitive and the price match guarantee is nothing short of a joke. After over 28 cruises will be taking my business elsewhere.

I booked a cruise last night after first seeing that no payment would be required for approx 6 months from now. What was not obvious was that the moment I clicked SUBMIT on my reservation I was subject to a $100 cancellation fee. I called to cancel my reservation fee 5 minutes after making the reservation since you cannot cancel online. I was put on hold so that the rep could find out if I also owe money to the cruise line itself (Royal Caribbean) on top of the $100. The wording on the cancellation policy was misleading. That being said, I would not trust that company. It read $0 fee for cancellation at the top of their policy, but if you continue reading you'll see the $100 fee. Should have been more obvious!

Cruises.com could care less about your travel experience. All Ashley (she claims she doesn’t have an extension, no last name, no other contact information was provided). When I mentioned to her that I’m sure she’s not the only Ashley at the company, her reply was probably not. If I tried to reach out to her again, that would be impossible. All Ashley would say is I understand, I understand. If you understood, you would listen to my concerns and offer some type of compensation for all of the things gone wrong. I will never use Cruises.com and will never sail with Royal Caribbean, Independence of the Sea again. Horrible customer service. Heartless. Made my cruise experience unforgettable. We travelled around Miami for two straight days. Two ship employee emergencies. Terrible. Not recommended at all.

We have booked several cruises but the last three cruises have been a mess. We kept coming back for the extra perks and loyalty program. But the numerous calls even from the ship is not worth the aggravation. The booking doesn’t show the credits or perks so you call back and start over and over. I’m tired of their bait-and-switch ways and just plain being lied to however the cruise line doesn’t want to help even if you book through them, they encourage a travel agent so they can just say go back to them which places you in a vicious cycle of calls spending endless hours to fix. After 25 cruises, I just need to walk away from Cruises.com because their service level is at an all time low!!!!

Their onboard credit offers are deceiving and fraudulent. As a single passenger, I paid twice the regular fare for my own cabin. The onboard credit advertised was $300 per cabin, based on the fare per person. It turns out they averaged my fare for TWO passengers and only gave me a $150 onboard credit. So, as a single passenger, I get to pay twice the fare and get half the onboard credit. The way it is advertised is deceiving.

Please make sure you notice the difference between Cruises.com and Cruise.com. We accidentally booked on cruises.com. Their customer service is terrible. They list bonuses that you will get on their site and then pretend like they just don’t understand what you’re talking about. Everyone else traveling with us used the correct site cruise.com and they are receiving the perks and bonuses listed on the website. Stay away from Cruises.com please.

I booked a cruise with this company and was not told that I would be charged 100 to cancel. Norwegian did not charge it was this travel company. I was told it was in contract who reads everything in small print. Verbal warning should be included.

It was to be my first cruise and I foolishly paid in advance for a Royal Caribbean New Year's Eve excursion. I got the travel insurance that is also provided by the same company. Within a week I had to cancel due to medical issues and I diligently collected all of the documentation they said I needed to get a refund. After many hours waiting on hold and getting nowhere, I disputed the booking fee and charges in my credit card. But that didn't help at all. The fine print got me, and I'm now at a loss. How on earth can a company take all of your money and sell your cabins to someone else? I'm exhausted and pissed off to the point that I'm ready to just walk away...not worth getting so upset over the worst vacation ever.

The company offers all these bonuses and gifts to lure you into signing up early for a cruise. You are told to avoid a cancellation fee, to cancel by a certain day. However, when you decide to cancel before their cancellation date, there is a still a cancellation fee to Cruises.com of a minimum fee plus a processing, no matter if you cancel the next day! Also please be aware that if you sign up for travel insurance, it is non-refundable after 10 days of purchase! I strongly recommend not to use this company without thoroughly reading the cancellation fees!

This cruise company advertises bonuses that you don't get. It's buried in the fine print that you are unaware of unless you have played this game before. To be eligible you have to sign on 21 days beforehand. They don't show this on the promo. You have to navigate around to another site where they tell you this. In the meantime all their ads show a bonus. Even if you scroll down for details they still don't tell you. You have to go to their official site. Very disappointed in the runaround. Supposedly we were to get 200 dollars back bonus cards. Wish I checked this review site sooner, apparently there are many more disgruntled customers. Beware!

I have receipts where my cruise started at 2600 and went to over 3000. There is no customer service numbers, no emails, the agents tell you a different story every time. How do I get my money that was overcharged back. Is there a governmental agency that oversees these scams.

RUNNN! Do not use this company to book! They charge $25 for ?? and then if you decide to cancel they don't go off what the cruise website states for cancellation period. They charge the whole deposit PLUS another $100! Use a more reputable travel agency, there are hundreds.

When trying to book a 5 night cruise to Bermuda. The book now pay later stated: book this cruise with only 24.99 down. When I went to check out they wanted to charge 524.99. when I question this in a live chat I was told. I owed the 500.00 deposit, when it clearly states book this cruise with 24.99 down. Beware if booking a cruise. I did not book with this company.

Beware....Beware....Beware! I had a horrible experience in booking a cruise with Cruises.com on a Holland America cruise. Great advice for you..."before you give them your credit card number for the deposit, have them email you the booking showing your cabin number, total charges, promotions and onboard credits". I verified everything verbally before giving them my credit card number, especially the total cost, but when I received my confirmation email, they charged me $550 more than the agreed price and eliminated my $300 onboard credit. I called them back immediately and got their answering service and expected to get a return call. No call back.

I booked a 13 day Indonesia cruise at the end of September 2022. Cruises.com failed to inform me, either verbally or via its webpages, that in order to enter Indonesia you had to be vaccinated. I explicitly explained to Susan ** of Cruises.com, at the time of booking, that my husband was not vaccinated and nor would he consider to be vaccinated. The only Covid restrictions that were mentioned at the time of booking and through-out many conversations with many employees of Cruises.com, from the end of September 2022 until the beginning of February 2023, were restrictions around entering Singapore, which was the port we would be disembarking. Singapore's restrictions were, 1. either provide a pcr negative test within a few days prior to entering Singapore and the joining the Ship, or 2. proof of vaccination. We were okay with complying with option number 1.