Cruises.com Reviews

False advertising! My husband and I are avid cruisers, ramping up recently to more than 10 cruises a year, so we are well-versed with the changes and pricing for the cruise lines we use. I was searching for a 14-day Xmas cruise on their website, and on April 2, it was advertised at $1419, a great price. Upon clicking to the next step, the price changed to $1799! I emailed an agent at Cruises.com and included a screenshot showing the advertised price on the website, and had to chase for an explanation. On April 3, she responded via a voicemail stating that the former price did not include port taxes and fees, which brought the price from $1428 to the post-$295 price of $1723.

I believe the negative reviews are really about Cruise.com, not Cruises.com. My friends and family have used Cruises.com for 2 cruises and are about to set up our 3rd. We use Luke ** and consider cruises.com a 5 star company. Luke will even work with you to find the best price. He runs our large group through a few different scenarios and options to find us the best deal for us. I do my research before I do anything and I vetted Cruises.com thoroughly before making my first call. They have been nominated and won various awards since 2008. Cruise.com on the other hand, claim they have won awards, on their site, but I can not find proof of such awards anywhere else.

Big scam it is, I just have to cancel my trip due to sickness, ParaInfluenza 3 and Shingles outbreak, they penalized me $628 out of $771 my pay because that’s the policy, We have to right to get sick, they don’t care about the passengers especially American passengers, they just care about how many dollars the can ripped off from us, Cruise.com and MSC cruises together are both a major scam. I just wait to celebrate the day they go out of business in USA

Such scam artists. Don't give them the time of day please... We need to put them out of business!! They don't follow up, they don't confirm anything. A whole year went by without ever getting in contact with my assigned agent after multiple call to her! Never heard from her again! They booked the wrong cruise for me because there was two very similar, but when I called to tell them this, they basically told me too bad and this was my fault because I didn't see it right away!!?? There was a stop difference to one place, which matter to us and a one is leaving a week within each other... slight differences but they won't take accountability!! The people paying!!!! It's our right! It's our money! These people should not be able to place blame knowing full and well they have all these poorly trained people working for them! This was not the first mishap during this booking. So now I'm stuck paying for a cruise I didn't initially want.

I had an extremely disappointing experience with the cruise agents I dealt with. They lured me in with promises of onboard credits that turned out to be completely fraudulent. The lack of follow-up on issues they caused was astonishing. The first agent I worked with was supposed to call me back to confirm my itinerary but never did. When I tried to reach him, I found out he was off for two days, which led to me losing money when I had to cancel the reservations.

After 25+ cruises kept going back to them but the customer service has just deteriorated recently. The supervisors tell you that all agents work for the same company and if you need any small item to be taken care of you can call and any agent will help you if your primary agent is not available. However when you call, the more senior agents refuse to help or touch the booking. Can sometimes take over 4 to 5 days before the agent will get back to you. Additionally, this is an anti-MSC cruise line. The agents will openly refuse to book to make any MSC bookings claiming they do not "like" to work with MSC. Fares are no longer competitive and the price match guarantee is nothing short of a joke. After over 28 cruises will be taking my business elsewhere.

I booked a cruise last night after first seeing that no payment would be required for approx 6 months from now. What was not obvious was that the moment I clicked SUBMIT on my reservation I was subject to a $100 cancellation fee. I called to cancel my reservation fee 5 minutes after making the reservation since you cannot cancel online. I was put on hold so that the rep could find out if I also owe money to the cruise line itself (Royal Caribbean) on top of the $100. The wording on the cancellation policy was misleading. That being said, I would not trust that company. It read $0 fee for cancellation at the top of their policy, but if you continue reading you'll see the $100 fee. Should have been more obvious!

Cruises.com could care less about your travel experience. All Ashley (she claims she doesn’t have an extension, no last name, no other contact information was provided). When I mentioned to her that I’m sure she’s not the only Ashley at the company, her reply was probably not. If I tried to reach out to her again, that would be impossible. All Ashley would say is I understand, I understand. If you understood, you would listen to my concerns and offer some type of compensation for all of the things gone wrong. I will never use Cruises.com and will never sail with Royal Caribbean, Independence of the Sea again. Horrible customer service. Heartless. Made my cruise experience unforgettable. We travelled around Miami for two straight days. Two ship employee emergencies. Terrible. Not recommended at all.

We have booked several cruises but the last three cruises have been a mess. We kept coming back for the extra perks and loyalty program. But the numerous calls even from the ship is not worth the aggravation. The booking doesn’t show the credits or perks so you call back and start over and over. I’m tired of their bait-and-switch ways and just plain being lied to however the cruise line doesn’t want to help even if you book through them, they encourage a travel agent so they can just say go back to them which places you in a vicious cycle of calls spending endless hours to fix. After 25 cruises, I just need to walk away from Cruises.com because their service level is at an all time low!!!!

Their onboard credit offers are deceiving and fraudulent. As a single passenger, I paid twice the regular fare for my own cabin. The onboard credit advertised was $300 per cabin, based on the fare per person. It turns out they averaged my fare for TWO passengers and only gave me a $150 onboard credit. So, as a single passenger, I get to pay twice the fare and get half the onboard credit. The way it is advertised is deceiving.