Cruises.com Reviews

False advertising - Advertise cruise deals for one way only but put DEPART DATE and RETURN DATE - Well it was very easy to miss that it was a one way - Call customer service to confirm cruise. They confirmed DEPARTURE DATE AND RETURN DATE (arrive back at your departure port) on the date of DEPARTURE - That when you will find out it was ONE WAY only - The ship is not coming back to this port. You have to find your way back with other sort of transportation, well it was last minute and no option to get back home, so we cancel - 11 members of the family and now they don't want to cover or give future credit. NO REFUND POLICY. Just a RIP OFF - Read carefully next time - DON'T BOOKED LAST MINUTES DEAL. I also paid extra for INTERNET & DRINK Package - They don't refund these even if you didn't go on the cruise.

This was my 2nd time booking our cruise with Cruise.Com. I was very satisfied with the service I received. Ms. Jj **, our agent for the 2nd time, was very friendly, efficient and.patient. She was very helpful and explained everything very clearly. She made sure I got my credits to use on board. Thank you Ms **! Looking forward to book another cruise with your help.

Called Cruises.com about the ad for celebrity that says free wifi and drinks, they refused to honor that ad on their site (see photo), total Bait and switch.

Beware! I booked a good friday deal advertised for $1100. When I went to check out I called about the increase and was told it was because I was taking up two spaces.. I accepted the explanation but later tried to add my daughter on my reservation but was told I could not because I was in a single room. Efforts to correct this have been fruitless. The chat woman just kept repeating I agreed to the price without addressing the false advertising issue. Good luck getting a person on the phone.

False advertising. The cruise I chose says second person free but it's not. I called them and they say it's free on another date but they can't say the date when it's second person free. Whatever they write is totally false.

Today is Black Friday and they said they had a deal for a $25 deposit for stateroom. Also said that drink package and wifi was included (not true, you had to pay extra). Turns out the deposit was $525 per stateroom!!! I keep being told in the chat that, "I'm sorry you misunderstood." I did not, I am educated and understand a bait and switch. I also saved the screen shot that they were offering all of this but that didn't matter. Also, you can't book unless they send you the exact link you needs it forces you to go through the chat. Do NOT use this site.

Do not book anything with Cruises.com. I was told I would have a cabin in the back of the ship and ended up in the front of the ship. I called and had them pull the phone calls and they found that they were wrong and the cruise ship also gave them bad info. They said, "Well even though we said you would have the back of the ship and the cruise ship said it you would be there. Nothing can be done." No one is accountable for making a mistake so why record the calls!!!! They said all kinds of waivers etc. Bs. "Too bad. Suck it up and enjoy your trip even though that’s not what you booked we are not accountable for our mistakes." How is that possible?

This company is a scam, they cancelled my booking without notice and kept my money, stay away from them. Very rude and unprofessional. They lied to me several times. I was making my payments and it was a gift for my daughter.

Within 10 minutes of booking, I realized I had erroneously booked a cruise for Nov 2026, instead of 2025. (I didn't even know it was possible to book a cruise 16 months in advance!) I immediately called them, but they refused to waive the $100 cancellation fee. Yes, I know it's in the fine print I agreed to, bit given the immediacy with which I caught my error, I thought they could have cut me some slack. So they get a big F.U. from me and will never get my business now. Don't give them yours either!

I wish I could give them 0 stars. They authorization holds on your account and when you call them to release the holds they act like they don’t know what you are talking about. Please be aware when you book on your statement it says “World Travel Holdings” and when I asked them about it they acted like it wasn’t them but it was! It’s better to book directly with the cruise line. If you see a better offer than you can let them know and they may match it for you! Do not book with outside agents. They always looking for money!