Cruises.com Reviews

I booked a cruise through Cruises.com back in April, but due to recent events we decided to cancel. They charge a ONE HUNDRED DOLLAR cancellation fee on top of the initial $25 being non-refundable. This was not clearly stated in the information I was given during the booking process on their website. They are scamming people out of money by charging ridiculous fees that will overwhelm any potential savings you would've gotten through their rates.

Don’t do any business with this shady company. Booked a cruise November 2019 for September 2020. Cruise was naturally cancelled. Neither Princess or Cruises.com will give me back my full credit on my credit card. Looks like I’ll only get future cruise credit on the deposit I made in November 2019. Not a good look for either company at a time when people need their money back and not future cruise credit to be taken within year them canceling.

This is my second cruise I have tried to acquire through Cruises.com. The first cruise was cancelled by the cruise line due to Covid19. Cruises.com TOOK $100.00 from my cc to cancel the cruise, even though the cruise was cancelled by the cruise line. My second cruise I cancelled today before final payment, I cancelled, again due to Covid 19. And being a senior, not in my best interest at this time. Cruises.com told me my deposit was non refundable, ($250) even though the virus is still a major problem for seniors. PLUS THEY WANT ANOTHER $100.00 FOR CANCELLING. This company is a scam. I will never use them again, I'm only happy I did NOT pay final payment. Don't think I would get any satisfaction of getting a refund. All I say is BUYER BEWARE!!

Paid in full cruise tour to Alaska was canceled by Princess due to Covid19. No fault of mine. Cruises.com says they will not refund my paid amt for trip insurance. $358 wasted. Beware. Find another agent.

They charge $100 per reservation for cancellation even though this coronavirus is out here. One lady have the nerve to hang up on me when I ask why. I waited 1 hour and 34 minutes to get assistant. I can't believe this.

This company charges unnecessary fees for doing nothing. A $24.99 fee to book. A $100 fee to cancel even when COVID-19 is causing the cancellation. Thankfully I got trip insurance from a 3rd party so I'll get the money back, but it's principal. They literally did nothing for me to justify the fees. Did I mention the long waits to get service? You are better off booking yourself than throwing money at a do nothing company.

Before booking the trip, we asked several times what was the cancellation procedure. We were told specifically if we cancel before 121 days from day of embarkation, we would get 100% and would decrease as it gets closer to the date of travel. At the time of booking we paid a processing fee of $24.99. We were told that we would have to pay a $50 deposit by Feb 14 for each travel person (total of $150). Balance due was originally mid March but for some reason was changed to Feb 28th. Because we were traveling with 5 yr old child and with the Coronavirus scare/concern, we decided we should just cancel.

Easy booking process. Good pricing. Horrible customer support. Fraudulent practices. The credit card was charged a completely different amount from the original invoice. All promises from booking agent to “fix” the mistake came to nothing. 30 days since the booking and a "mistaken" charge, still no refund. These people are frauds. Do business with them at your own risk.

I was booking a cruise and their website offered all types of offers including free gratuities but you had to call to book, did that and the price when I called was more than on website by the amount of the gratuities, wasted an entire evening on the phone for nothing. Sticking with booking through AAA.

I booked a cruise for my family on Holland America. I purchased the cruise insurance only to be informed from Holland America that the cruise was canceled due to mechanical failure. I was refunded the money from Holland America and was informed from cruises.com I would not receive a refund for the cruise insurance. I asked to speak to a manager and was informed that the accounting department decided no refund and there was nothing they could do. They have taken money for a service not provided. I would think that would be considered stealing! Stay far away...

When initially speaking to the agent and being unsure if the girl I was rooming with was definitely coming. The agent told me if she decides not to come there would be no issue moving me into a 3 person room. Never said anything about a cancellation fee, if I was told there would be one I would have never agreed to go forward since the other girl is not reliable. When going to change rooms, I was told I would have to pay a cancellation fee and it would not be waived.

Hard to get accurate information. Agents don't seem to know their stuff very well and it feels like a trap once you've signed up. We noticed a promotion we missed a minute or so after we booked and they said they'd fix it but there were so many half-truths being told and so much we couldn't trust that we wanted to get away as soon as we booked.

I booked my cruise in June, set up automatic payments, they took 450 off my card then cancelled my trip days later with no explanation in the email. When I called in they said I failed to make the final payment. How can that be when I set up automatic payments. Long story short they did the research and found the rep dropped the ball and set my final payment up to be paid online. Keep in mind they charged me 100 for cancellation fee. Do you know I had to argue with these people to get my money back, even after they admitted fault. I WILL NEVER IN MY LIFE BOOK WITH THEM AGAIN.

Cruises.com and Royal Caribbean. How shower door made out of glass slamming back and fourth. Told them Royal Caribbean about it. They use luggage tags to hold shower door together. Told agent. No refund from both. Liars. Buyer beware from both.

I booked a cruise but had to cancel two months later. I booked through Cunard. Cunard refunded me my $700. Cruises.com kept my 342$ and charged me an additional 100$. I was given a cancer diagnosis and faced with a long road ahead and unable to travel. I am also faced with all kinds of bills. They stole this money. I tried disputing it with the bank but they fought it, saying it’s in fine print. I have no way to know because they deleted reservation before I could print out documents.

This company is very deceptive. Promise many things but do not follow thru. Tell you free airfare, tips, etc but then AFTER booking that the info they gave was incorrect and you don't qualify for these things. Terrible customer service. Rude, incompetent people. Would never use this company again. Good news is we had a great cruise on Norwegian Joy. Great ship, beautiful cabin, wonderful service, delicious food. Highly recommend. Will book directly thru cruise line in the future.

I will never book with them again. Service sucks, for the most part they are very deceptive about the bookings and prices. They overcharged my group. I should I have known better to deal with them because it’s not my 1st time traveling or cruising. They don’t return calls or go out the way for you.

Very deceptive advertising. Too many good options out there to take a chance with this outfit. I booked after seeing their extremely misleading ad on Facebook. I wish I’d looked up reviews first. My bad.

Run away from these people! Run away from Edison! My person says he is a veteran ….I don’t want a veteran (that just means he is an old fool) without any professional training in my opinion. (1) A pro doesn’t lie to the customer and cost him $185.00. (2) A pro makes good on his promise. (3) A pro returns his phone calls….especially when called 3 times that day! (4) And a pro doesn’t LIE but I think that whole place is a boiler room for cruises. STAY AWAY!!!!

Most unprofessional representative I have ever had to deal with!!! He talks in circles. Says one thing and a moment later is contradicting himself. Obviously did not have a clue about what he was talking about. Overall DO NOT USE this company and especially DO NOT USE RON!!!

We booked a cruise on the Norwegian Dawn in April of 2019. My mom passed away in February and we just wanted to get away for a few days. The entire experience was horrific. We were told by the Norwegian agent that if NCL books the flights for you, they are responsible for getting you on the ship. Well that changed quickly. I expressed to the agent how anxious I was about flying out on the same day as the cruise but he dismissed that. So our flight got delayed and we missed the ship.

My spouse and I have sailed many times and usually book directly with the cruise line or with Costco.com, this time we decided to book on the spur of the moment with Cruises.com due to a promotion we saw online. BIG MISTAKE!! We booked a 5 night out of Galveston, a week after we booked we had a conflict arise and canceled which was in the full refund period according to Cruises.com. I have called 6 times since and still have not received all our money refunded to us. I've been told the same story all 6 times including again today. We are still short $200 in a refund from Cruises.com.... Royal Caribbean had everthing refunded in less than 1 week. Seems to be a type of scam to me. My advice, book through someone you do business with on a regular basis or direct with the cruise lines. Don't trust this all cruise websites.... We will never do this again. Cruises.com is the Titanic of travel agents in my book.

I booked an Alaskan cruise for 3. One person could not go, which I informed the cruises.com agent, Lachetta, about as soon as I found out (several months in advance). Between Lachetta's days off, medical leave, and messages not being returned, I finally was told that I would receive $500 back. However, I was charged a $100 change fee. After the cruise, which was very nice, I received $149 back. When I attempted to phone Lachetta several times, I never received any communication in return.

Ordered cruise in December of 2018, payments of $643 were made from December 2018 to March 2019. A supposed call was made to verify payment and cancelled by a ghost named David and charged another $100 cancellation fee. Well it was cancelled and Carnival kept the $500 deposit. Roxi from customer service was helping with the situation and hung up the phone due to being unprofessional. Every company has recorded calls yet David is nowhere to be found and no real proof of the call being made.

Not only did they con me into a 24.99 booking fee, but I wanted to upgrade my cabin and another site had it for $100 cheaper (costco.com). They would not price match, so I mentioned their 110% Best Price Guarantee and said if I upgrade with them, then prove costco.com was cheaper, would I get 110% of the difference, and they said no, it doesn't work that way. I wish I knew Costco booked cruises earlier, or just stuck with travelocity.com like I did in the past.

We booked a cruise with Cruises.com and needed to cancel 8 months before the cruise. I should have realized something was fishy with these guys when they first charged me $24.99 booking fee. But when I canceled, they charged another $100 fee (for a total of $124.99). This is not to cover what the cruise line would charge as I called Norwegian and they said there was no penalty for canceling so far in advance. My advice, stay far away from them. Use CruCon instead. I've booked 9 cruises with them and have never had a problem. Plus CruCon gives you better incentives.

They promise you 10 percent credit for your cruise price right!! It won’t happen. Spent over $2000 on just cruise which I expected 200 in onboard credit. Got 75. They said I would need to spend over 10 thousand for 200 credit. Hummm use someone else!!! They're a scam company!!!

Cruises.com just advertised cruises from $59.00...BUT they don’t show that at all when you click on the link. In fact all available cruise prices are at least ten times the amount of the advertising link! Scammers! They lost me for sure! And now they’ll likely lose those reading this. Dumb move Criuises.com.

I booked two cabins on Princess with a small out-of pocket fee. The booking agent "disappeared" after the booking and never returned my calls. I asked for Customer service, and they do not have one. Circumstances dictated that I had to cancel. They charge $ 100.00 PER cabin which the agent never disclosed. No one owns the process. There are several reputable booking sites. DO NOT USE Cruises.com.

I booked my cruise well in advance of sail date then life happens and I have to cancel my cruise. When I booked I paid $24.95, and when I called to cancel I was informed that I would have to pay a penalty of $100.00! WHAT, you already get to keep my $24.95 and have 4 months notice! This is a crooked company! My 1st and last time I will book through this company! Make sure you are able to go on the cruise so you wont get cheated out of your money!

My husband made a reservation with Cruises.com for an 8 day Eastern Caribbean cruise in September 2019, leaving out of Charleston SC. When he went to check his email a couple hours later, he found out that we had been booked on an incorrect cruise. They booked us on a 5 day cruise on April 14, 2019, not the 8 day one in September. When he called the company, they wanted to rebook us on the correct cruise. At this point, we did not trust them to handle this cruise for us. So he asked them to cancel it. He was then told we would be charged $100 cancellation fee even though the error was their fault and we had just booked it 5 hours earlier!

Don’t make any attempt to cancel or change your cruise plans through this company. BETTER YET, DO NOT USE THEM FOR ANY OF YOUR VACATION PLANS. They almost gave me a heart attack. They lied to me and charged my credit card fraudulently. I canceled the cruise I purchased and this company told me that Royal Caribbean was keeping a portion of my deposit. I called Royal Caribbean and they know nothing about this nonrefundable deposit. After canceling, they charged me another $100 on top of the $524.95 they kept to themselves because my plans changed. It’s only Sept 1, 2018 and this cruise is not until January 21, 2019. Folks, pay a little bit more and shop around. Make sure NOT to consider these snakes!!!

I have noticed with at least 4 cruise companies I deal with (Carnival, Norwegian, Celebrity & Royal Caribbean) that they advertise free perks such as gratuities, dining and drink packages on their websites and cruise companies do the same but for an example I have been looking at a cruise. All websites have the balcony room at $2879 including 2 "free perks" and whatever the individual perks they are giving extra. Two sites offer the same cruise for the $2879 with the 2 "free perks" but offer the same category and the same room (I have went through booking procedure online both ways same site) if you book it either way without the 2 "free perks" for $2029, how are the perks "free"? My last cruise I booked I booked it at lower price without perks $450 difference.

Spent 35+ days trying to get reimbursed from NSF fees on my account after 3 different associates were not aware of their own company's procedures!!! When you preauthorize a hold on an account and your "hold" is for the entire $400 transaction in 2 payments wouldn't common sense prevail and tell you to RELEASE the hold BEFORE you process the same identical transaction??? Then the idiot processes the $400 payment transaction and RELEASES THE HOLD the day after... Therefore charging me $800 opposed to the contracted $400.00!!! All the hassle our family has went thru for a "no deposit down" deal WAS NOT WORTH IT!!! Hire reps that know their job, know how to read the computer system to indicate PROPERLY when a hold should be released... Never again. I'll just keep booking thru the original cruise line. Thanks but no thanks.

My wife and I booked a cruise thru Jill ** and Associates who are a franchise of CruiseOne and local. At the time of booking the agent agreed to match another travel agencies promotion of $250 in onboard credit. This is on top of whatever NCL promotions were. Now we are 7 days out from sailing. They only issued $100 of the $250 and are saying they are only giving us $125. He is stating that is all it ever was and I have documented proof that it was $250 from the travel agent above what NCL was offering, total. Using that as their excuse. $150 would be the total from CruiseOne.

In November 2017 I purchased a cruise package with Cruises.com (a Black Friday special). At the time of purchase I was told that I would receive a $100 on board credit. Today, I called to verify that everything was correct with my reservation and found that I only have a $25 on board credit. I spoke with a customer service representative that was very unhelpful and kept going back and forth with her manager. After being placed on hold over and over she came back to the phone and told me that her manager said there was nothing she could do to help me, so I requested to speak with the manager. The manager then proceeded to tell me that what I was told was a verbal agreement and they did not have to honor it. This is my second and last cruise I will ever book with this company. If you acknowledge that you made a verbal commitment you should honor it. Don't trust this company!

You can leave disappointed if you buy your cruise package on their website. After buying my cruise online, the company did not want to honor the prepaid gratuities that they offered. (Not even when it was posted on my original invoice). I immediately canceled my contract with them and got my cruise package directly with the cruise line.

I was looking to book the Freedom of the Seas on May 26, 2018 since they had what appeared to be a great offer with free gratuities and a $75 OBC. Since we are Diamond + C & A members, I requested the additional discount in fare that comes with our level of membership. Their rep answered that the price given was extraordinarily low and could not offer the Free Gratuities at our Balcony Category although after I went through the online booking procedure it appeared as a qualifying Category.

We were told when we booked a cruise through Cruises.com that we would get double onboard credit and free gratuities, and $50 credit for any others that booked through Cruises.com. All lies. Once we paid and got our confirmation we were informed that the free gratuities was only if we booked a balcony or suite, and the $50 credits for the two couples we talked into going with us through Cruises.com was not applicable because they could not travel on the same cruise as us. They had always before gone through a different company and are very upset that what they thought they were paying for was not happening.

I booked a Royal Caribbean cruise with cruises.com, THEN read the reviews. I confirmed with cruises.com that the room credit and prepaid gratuities were going to be applied. They were. Had a great cruise at a great price!

Called Cyber Sunday at Cruises.com and spoke with agent Ron, **. I was given a price with which I was completely satisfied. I informed Ron that I would confirm the availability of a dog sitter and call the next day to book. He sent me a confirmation email. It took me eight phone attempts but I eventually got thru. I was informed that the price had gone up $300. In 16 hrs. Needless to say I stated that’s not how I do business. It was to be our 50th anniversary present and first cruise. I honestly believe that this was Cruises only way of recouping their generous onboard credits, spa add in and free gratuities. Very shady.

Was lied to about accuracy of booking. Dinner accommodations preferences were opposite of what was specified. Asked to change it and the rep said it was taken care of. A follow up with Holland America got me another young snoot that raised her voice to me when I asked what can be done about the fact that they say no changes were made. Bottom line, I will never sail with Holland again and I will warn you if you are a detail oriented experienced cruiser (or not) you will be in for a real disappointment and spend your off hours at home and on the ship trying to correct the lack of Attention to your requests and specifications. If you like to roll over and take this terrible service, you have been warned. Best bet is to deal with cruise lines direct and bypass the hipsters and salespeople in need of attention deficit medicine.

This Hurricane Irma has really screwed a lot of people up. But this company takes the cake. You book your cruise. Their agent messes it completely up. You call back and discover that she booked 2 rooms with 2 reservations instead of 1 room, 1 reservation. We get that straightened out. We get a better person to deal with. She fixes the other girl's mess. We end up getting a better cabin. OK, fine.

My husband and I cruise frequently, living in South Florida it's easy. I made the unfortunate mistake of not paying attention to the company I was booking through for our most recent cruise with Holland America. Normally we booked through cruisesonly.com, an excellent and outstanding company… The best! This time, for whatever reason I ended up on the website for Cruises.com… I found a great cruise and booked it, without giving a lot of thought to the third-party vendor.

I booked a cruise through Cruises.com (accidentally as they misrepresented themselves as Royal Caribbean). I was very clear on what I wanted and did not want and they added the travel protection insurance without my consent. When I noticed it, I asked for a refund and they refused. I had supporting paperwork backing me up (I even asked them to review the phone recordings to listen to what I said) but they refused to refund the $483.98 they fraudulently charged me. I have been disputing for over a year. First they would not speak with me and then I was finally able to speak with someone (Junior **). He was patronizing and not willing to look at the "evidence". Terrible business practices!

I booked with Cruises.com because they said that there would be no deposit required. When they asked for $25, I should have known that something was up. When I booked, I was told that there was no fee to cancel if I cancelled at least 60 days before my trip. That was a lie. The $25 is nonrefundable plus they charge a $100 cancellation fee. I discovered this less than over 6 months before my trip when I called. They told me to look at my invoice at the very bottom. It had the information that I was told, but this time I was told that that was for Carnival. Cruises.com had their own cancellation policy which was written underneath the Carnival policy.

I booked cruises for me and my in-laws a year in advance. My in-laws are in their 80's. Told the girl Ali that they may have to cancel due to their age. I called Ali on 04-19-2017 to cancel that part. They have gotten sick and just wanted to cancel. We did it in plenty of time. Now they tell me it's a 100.00 fee to cancel. I was not told this at any time. Carnival cruises does not charge this fee. It cruises only. I will never book another trip with this company. I then tried to cancel with their credit card and they want except that. I am in charge of this since their age limits their ability to do so.

I wish I had read all of the bad reviews before booking with Cruises.com. They tell you one thing and then act like they never said it. We booked a cruise on Royal Caribbean. Great cruise, no problem there. Cruises.com offered a $25 refund when we asked if they gave any perks. We were told by Nicole ** that the check would be sent to us after we returned from sailing. We waited two weeks and no check. We called but don't bother to leave a message as they don't return calls. We called again and were told we had to fill out a form to get our $25. At this point it is the principal so we went to the trouble of filling out their form. Four weeks later we called again and left a message. No return call.

Booking with Cruises.com seems to be Scary - Very Scared! After reading their awful reviews and then trying to cancel after being on hold for 45 minutes only to find out that it will cost me $100. :-( When you book with them they'll verbally say one thing and do another (READ THE SMALL PRINT EVERY LINE). I can now only PRAY that everything goes well on this trip which is my 40 Wedding Anniversary Renewal Vow Ceremony. I'LL NEVER book with them again!

Booking with Cruises.com seems to be a disaster. When you book with them they'll verbally say one thing and log another. I was told if I book multiple rooms & then the cabin that I need comes available I'll have no problem. Now that they have what I need they want to charge a fee. I'll NEVER book 6 cabins again with them better yet no cabins.

My whole family booked a cruise with www.cruises.com and I paid my entire cruise off but then decided to upgrade my cabin for $182.56 extra. This left that amount due. I log on to pay it and the website declines the payment but still takes it from my account! After many calls and emailing them my bank statement still no resolve. A week later the guy tells me that we should try the payment again, so I do and it declines again but takes the money. www.cruises.com says that Carnival has the money, my bank tells me that Cruises.com has the money and Carnival won't speak to me because I didn't book through them.

Worst mistake ever. Booked a cruise leaving on NCL, a dream vacation for my family. We were promised credit once we were on the ship. I should have read reviews before booking through Cruises.com. My family was expecting this money to be deducted from our bill on the ship so we had no concerns. When the bill arrived the final day, there was no credit. I questioned NCL to be told there was nothing on my account that I needed to contact my travel agent. I have called my agent and asked for a supervisor. I cannot get anyone to speak to me. Returning home from a cruise with over 500 of unexpected charges has caused a big issue with our family. We saved for a long time to only have this trip ruined by crooks.

I booked a cruise with Jae ** in January to cruise on Royal Caribbean Independence Of The Seas. Sailing 2/20/17 -2/25/17 to Labadee and Falmouth. This guy is a con man. Told me we would get $200 per room. I booked 2 rooms. 100.00 from Cruises.com and 100.00 room credit. I told him I did not want travel insurance. He charged me for 158.00 for trip protection and a 24.99 processing fee. I have been on about 10 cruises one from California to Australia over 30 days so this is not my first rodeo. I would not recommend dealing with this company. I asked to speak to a manager. Customer service rep Debra would not allow that.

THIS IS A FORMAL COMPLAINT TOWARDS YOUR COMPANY. ON March 21, 2016. I spoke to Shannon ** (Who is conveniently out of the office this week) to discuss booking a cruise. Due to the fact that I called, I received the NO DEPOSIT package, which I understood as that money was excluded from my final payment. However, on August 1st, I was charged $500 to Cruise.com which apparently was my pay back for the DEPOSIT that Shannon said Cruises.com pays. I believed that this $500 was going toward the final payment to Royal Caribbean. After my invoice said I still owed $1500 after a few days I called Cruises.com again to figure the situation out, and explain why I still owed $1500 when I just made a $555.56 payment.

I booked a cruise that was advertised as "No Deposit Required" yet they charged my credit card $200. As soon as I noticed it - I called them and they told me They were going to charge me $100 cancellation fee - yet the cruise was booked and cancelled within the hour. And I cancelled because they charged me $200 booking fee - I am so upset - they mislead me and lied and charged my credit card initially $200 - false advertising - then robbed me of $100 to cancel. They are a bunch of crooks and no one should ever book thru them.

Cruises.com refunded the $100 cancellation fee that I was not told about without any communication or me asking for it after my initial rejection. That was a very stand up thing to do. For the right deal, and on a cruise with no chance of cancelling, I would still consider using them again.

They lied to me. They offered me onboard credit and they told me when I go into the ship I can have my onboard credit applied to my bill but Royal Caribbean could not verify any credit! When I called Cruises.com, Cruises.com told that they never offered me a credit!?! I was shocked. Buy directly from cruise lines, believe me it will be cheaper. Cruises.com is a scam!! Avoid!! I wish I saw this website sooner.

I booked a cruise with Cruises.com. The person over the phone told me I was getting a 2-bedroom suite, come to find out they booked me in a room with a queen bed and a couch. It was supposed to be me (24-year old), my 16-year old brother and my 56-year old mother. They told us we would lose half the cost of the cruise to cancel it and have to pay to change it. NEVER BOOK WITH THEM, THEY LIE AND SCAM YOU. It ended up being cheaper through Norwegian's website to book it and I would have gotten more perks from the cruise to do it that way.

I booked a family cruise and had a couple of cabins. They charged me a processing fee of $25 and insurance of $117. I had tried for 5 weeks to make a payment on my gift and I was not allowed to because the cabins were in my children's names! When I logged onto our reservations it stated that it was paid in full--only $142 was paid! After calling numerous times there was a note in their system saying I could pay, but I still couldn't pay online and when I called I could only pay on my account!

I made the reservation on 9/11/2015. I paid $196 for the insurance and $124 for the processing fee. On November took another $400 from my credit card. I never got a email, saying that my reservation will be cancelled if I did not pay. No warning whatsoever. I lost in total $720 and no cruise for us. I will never use this company again.

Where do I start!! We booked a cruise February 2014 for April 2015 for 32 passengers. With this said we were promised everything in the world and are having to fight just to get the simplest things. We have yet to even get on the ship and now our agent is all of the sudden gone. I have emailed the manager there and she has since passed me on as well. They will tell you things on the phone however what I have learned is you need to get it in writing because all of the sudden no one has a clue as to what you're talking about. This company has overcharged some passengers, booked some on something called early saver which is the same price but the early savers are just the ones that need to make a change which they say they can charge a fee!! In trying to rectify this problem I was called a liar and given the runaround to say the least.

Booked a cruise online with this company that advertised 'no deposit required' for NCL cruises. (Last day)... It prompted for a credit card, but I did not think anything of it because that would be needed later for charging for the deposit and final payment anyway. Later I learned that I would be charged $500 for the deposit because I had to call in to get the no initial deposit (did not say that on their site anywhere)... Spoke to two customer service persons (no supervisor available) who said they would cancel my cruise but charge me $100.00 to cancel. NEVER again will I use this online company and I will tell anyone who will listen and is willing to read on facebook, etc... that they should not either.

Directed to this website when I clicked on "View Deal" from Cheapair for $82 Bahamian cruise- Cheapair knew nothing about it even though they sent the email- both companies hung up on me when I inquired about the promotion. Please look into these scam companies.

Cruiseonly.com misled us and completely screwed up our vacation. My husband and I are platinum guests with Carnival cruise lines traveling with his parents. I requested that he be placed in the room with his mother and I would be in the room with his father so that we could all check in at the same time. The agent assured us that everything was taken care of, come to find she booked me and my husband in a room and his parents in another. Now they had to wait in a long line instead of being able to check in as a group like we originally intended. This really got our vacation off a bad start. I will never book with this company again nor will I recommend it to anyone.

Different answers, while they seem helpful they give different cruise cost numbers, $24.99 processing fee, $100 fee for any cancellation regardless of how far out the cruise is. Added insurance without asking, don't explained $100 cancellation fee upfront. Worse experience I've ever had. Different price from internet and when question was told, the longer I wait to book that prices will go up. Buyer beware!!!

Have an urgent need to contact my booking agent. Have called at least 6 different times over 5 days with no success. Recorded message will not let me access agents private line as advertised. Either this must be the busiest company in the world or they should have hired more than one customer service operator. If and when I get through, you can rest assured I will not use these people in the future. Customer service my ---------!

I booked a 7 Day Western Caribbean cruise the first of the year Jan.2014 out of Galveston, Texas on Navigator of the Seas Royal Caribbean. I was told that the early booking would include $100.00 on board credit. My Agent was Ann Marie and she gave me her schedule and extension number, I was told also that she was supposed to update me and keep us informed of changes and any information. Well that didn't happen and I left voice mails with no return calls. I was never able to get her on the phone.

We booked an Alaska cruise, paid the deposit and were told the balance would be automatically charged on the due date. Did not happen, cancelled booking. We re-booked and got a receipt showing the promo perks including a $100 on board credit, did not happen. Called them, they said they told us promo was cancelled. Nope. We used them because the quoted price was cheaper than direct through the cruise line. Turns out they do not include "port charges" and "tax" in the quote, coming out to about $500/person. All the hype about the great deals - nope. Book direct with the cruise line.

Called Cruises.com to book a cruise. The price quoted was $50 more pp than on their site but when I went back to look the price was now $50 more. Not a big deal so I booked the cruise and paid in full (over $3300 total). The next morning the price was down by $50 pp so I called back but I got a message machine. Left 3 messages in 3 days for my TA with no return call. Finally called to talk to anyone about the issue and was told that I could not get a reduction because I paid for the cruise in full. I then looked through their site and saw they have a price match guarantee if you find the cruise advertised for less they will match that price - called back and asked for the price match and was told no, I would have to ask for that when I booked.

I have a complaint against the web site CruiseOnly.com. I used the website to search for an Eastern Caribbean cruise and found a good deal with Royal Caribbean cruise line. CruiseOnly.com has a special deal for the August 31, 2014 sailing. I took a snapshot of the web pages with the prices. I called CruiseOnly.com to book the cruise and after a long time on the phone with the agent, I was told the special prices were sold out. I told the agent that I can see their website and the special prices were still there. That didn't help. Shortly after I talked with them, they changed their website and removed the special prices. This is very deceptive. I doubt that anyone got the special prices they listed on their website. They had posted $479 balcony cabin but when I tried to book the cruise, the price turned out to be triple the advertised price.

We booked a cruise on Norwegian to the Bahamas. We booked a 4 day cruise advertised at $279 each. We wanted insurance. Cruises.com double booked us for a total of $2300 within 15 minutes on our credit card of making the reservation. We called Norwegian to get it taken care of and they told us we had to go to Cruises.com. That phone call took 1 hour and 10 minutes. Cruises.com said they would correct the mistake but it would take 5 to 10 business days to make the refund. I said if you can charge my account with in minutes you can credit it within minutes. I was told there was no way and to do that and I would just have to wait.

We purchased trip protection insurance through Cruises.com and was also told that cancelling for a medical condition is automatically included and trip insurance is not needed for that. Well, we had to cancel for medical reasons (my husband became disabled) so I called Cruises.com and after some going back and forth they said that they would refund our trip insurance since that is not needed to cancel for medical reasons. But they will charge us 100.00 to cancel and they want the 100.00 now and will refund our trip insurance in 7-10 days. After going back and forth and him checking with someone, they agreed that they would take the 100.00 fee out of my refund and refund us the net amount.

I made my reservations with Cruises.com. Less than a few days later I had to change my plans. Based on the contract I was still allowed to get a full refund for the monies paid. However, Cruises.com refused to refund me my money in full. Rather they kept $100 of my money and substituted it with a voucher only good through their services. To me when services have not been rendered you should not have the ability to steal from your customers. Their voucher is no better than the toilet paper I have at home. It's good for only a few applications but its uses are limited. Cruises.com just reinforced that the customer is not right after all they get to keep your money.

I'm not a big review writer, but had to post something here after seeing the slate of negative reviews. We travel frequently (2 international trips/year) and I usually book cruises directly through the line or through Costco Travel. In this case, the cabins/rates we wanted were sold out, so we took a chance on Cruise.com. Since booking, I have called Cruise.com customer service about 10 times with questions about everything from cancellation to upgrades to dinner time changes to insurance information. Every time, the agents were not only courteous but efficient. Most of the time they had to call the cruise line (which is why I prefer booking directly with the line), but I always felt like they were pushing my agenda with the line in my best interest (even when I was asking about cancellation and it wasn't in Cruise.com's best interest!).

I called twice and both times, I got hung up on. I’m simply trying to get information whether a trip is even available. On the first, a girl answers and say, “Is this a prank call?”, then hangs up. On the second call, I was able to say, “I need to know if you have the trip.” The girl replied, “You are absolutely right. Thank you, sir. Have a good night.” Click. What the **!

I called and made reservations with Cruises.com for Royal Cruises on August 14, 2012. The advertisement for deals and discounts listed at Cruises.com included an exclusive 3-day sale! With special bonus offers starting with exclusive reduced rates (details), free spending up to $200 (details), free specialty dinner (details), free spa treatment - balcony or suite (details), free air credit (details), special resident discounts (details), special military rates (details). The female agent I spoke with had a very broken English and unable to understand her at times. I repeated to her about the special bonus offers and discounts that I would like to take advantage of during the exclusive 3-day sale! She replied that I do not qualify for all, but some I do.

I called to book a cruise today. No deposit required if you call and book the reservation. I called and spoke with an agent, who even had trouble locating this particular cruise. When she finally did it the "manual" way, she informed me that it would still cost me $425.00 + the one time processing fee. She explained that they would put up to $500 on the deposit, but since the cruise line was asking for a $925.00 deposit, I would have to pay the rest now. I told her it was "all over" their website. She said it was hidden in some disclosure somewhere. I clicked on every link and nowhere did it say that, not even in the tiny writing. She argued with me and said it was.

We booked a 7-night cruise with Cruises Only for our 50th wedding anniversary and paid the required deposit months ago. About a week ago, we were advised by Cruises Only that Royal Caribbean has chartered Brilliance Of The Seas and will therefore reduce our 7-night cruise to a 5-night cruise and the original ports of call are reduced by 50 percent. The attitude of Cruises Only was one of " take it or leave it." As the cruise was planned months ago for our 50th celebrations, you may imagine the disappointment and unhappiness that it caused. How on earth can Royal Caribbean do such ghastly deeds?

I am attempting to make cruise reservations through cruiseonly.com.There's a problem with one of our travelers credit card, we explained that we would call back after problem is solved. Little did we know the money had already been taken out with different amounts not stated by the agent, for some of the travelers in our party. This is no way to conduct a business. You don't take money if the deal doesn't go through especially when the deposit quoted is not the same.

We booked for a September cruise to Mexican Riviera on Carnival. Everything was fine until we had our first night in our cabin. We were directly above the teen room. We were not able to use our room from five to midnight. I find it hard to believe that the room was booked in March. It was our first cruise, and we were given such a terrible room. I am also writing Carnival. I was prepared to just drop this but after talking to veteran cruisers, they said the compensation was not good enough.

In Sept. 2010, I booked a cruise on Carnival Glory in June 2011 for 11 people to celebrate our 50th anniversary. In Feb.2011, I had to cancel because my husband is ill. I had purchased trip cancellation insurance, not through Cruises.com. Cruises.com refuses to send me proof of cancellation, they say it's not their policy to do this.

I booked passage for 34 cabins and due to illness I had to cancel two of them. Cruise.com added a $50.00 cancellation charge on top of Royal Caribbean's cancellation charge. Had I dealt with other agents or directly with Royal Caribbean, there would not have been an extra $50.00 cancellation charge for the agent, in this case Cruise.com. I advise anyone to stay away from Cruise.com and make your reservations with another agent or, better yet, directly with the cruise line. I have found the same prices, or better, when dealing directly with the cruise line and I know I won't find any extra charges on my invoices. I am still discussing this with Cruise.com in an attempt to get this $50.00 charge removed. And that, it turns out, is a problem in itself.

I booked a cruise from Cruises.com on 9-15-2010 and paid full payment. I did not see the cancellation policy or reward policy before I paid and the policy was only listed on the confirmation after I paid. Half an hour later after I booked, I called them up to make sure I would get the right amount of cash rewards but unfortunately, it was not the amount I expected. I want to withdraw the booking, but the Cruises.com rep told me that I have to pay a penalty. So I stayed. They took the payments right away, on the same day, by two charges. l was charged from them and the other charge was paid to NCL Cruiseline according to my credit card record. But NCL online register page never released the ticket and said no reservation according to the web page.

I booked a cruise on-line with company. When I booked, there was an icon that you clicked for information and when I clicked it indicated "Prepaid Gratuities" I booked the cruise believing that there were prepaid gratuities but when I got on the ship, I discovered there were no prepaid gratuities. I could have had a better price with [competitor], without the gratuities being paid, but I thought this was a better deal. Their website is very deceptive, and I will never book through them again. I had to pay all the gratuities myself which added about $75.00 to my total bill.

I booked a cruise with a special offer of prepaid gratuities plus onboard credit. I called to verify before booking. 2 days later, confirmation comes with a note for prepaid gratuities or onboard credit. I complained to "customer service," but I got no satisfaction. I received $140 onboard credit, but gratuities are $168 for the 7-day cruise--only out $28, unless you include the promised $140 onboard credit.

I am booked on Star Princess Baltic itinerary. We are making our own flight arrangements and I did not order the transfers to or from the airport . However, you charged me for this service for two passengers .Please credit my account . I do not wish to avail myself of this service and I did not authorize this charge. Please rectify a.s.a.p.

On 7/21/09, I spoke to Cruises.com salesperson "Morgan" regarding a Carnival Cruise. I specifically asked if the excursions to go whale watching were available. He asked me if my purchasing this cruise was contingent on this availability. I said it was. He put me on hold to check. He said he could tell me that the ship was definitely offering this excursion, but they would not tell me how many spaces were available until I completely paid for the cruise. I stated that since he told me it would be offered, I would go ahead with the booking. I paid in full.