Cruises.com Reviews

This cruise company advertises bonuses that you don't get. It's buried in the fine print that you are unaware of unless you have played this game before. To be eligible you have to sign on 21 days beforehand. They don't show this on the promo. You have to navigate around to another site where they tell you this. In the meantime all their ads show a bonus. Even if you scroll down for details they still don't tell you. You have to go to their official site. Very disappointed in the runaround. Supposedly we were to get 200 dollars back bonus cards. Wish I checked this review site sooner, apparently there are many more disgruntled customers. Beware!

I have receipts where my cruise started at 2600 and went to over 3000. There is no customer service numbers, no emails, the agents tell you a different story every time. How do I get my money that was overcharged back. Is there a governmental agency that oversees these scams.

RUNNN! Do not use this company to book! They charge $25 for ?? and then if you decide to cancel they don't go off what the cruise website states for cancellation period. They charge the whole deposit PLUS another $100! Use a more reputable travel agency, there are hundreds.

When trying to book a 5 night cruise to Bermuda. The book now pay later stated: book this cruise with only 24.99 down. When I went to check out they wanted to charge 524.99. when I question this in a live chat I was told. I owed the 500.00 deposit, when it clearly states book this cruise with 24.99 down. Beware if booking a cruise. I did not book with this company.

Beware....Beware....Beware! I had a horrible experience in booking a cruise with Cruises.com on a Holland America cruise. Great advice for you..."before you give them your credit card number for the deposit, have them email you the booking showing your cabin number, total charges, promotions and onboard credits". I verified everything verbally before giving them my credit card number, especially the total cost, but when I received my confirmation email, they charged me $550 more than the agreed price and eliminated my $300 onboard credit. I called them back immediately and got their answering service and expected to get a return call. No call back.

I booked a 13 day Indonesia cruise at the end of September 2022. Cruises.com failed to inform me, either verbally or via its webpages, that in order to enter Indonesia you had to be vaccinated. I explicitly explained to Susan ** of Cruises.com, at the time of booking, that my husband was not vaccinated and nor would he consider to be vaccinated. The only Covid restrictions that were mentioned at the time of booking and through-out many conversations with many employees of Cruises.com, from the end of September 2022 until the beginning of February 2023, were restrictions around entering Singapore, which was the port we would be disembarking. Singapore's restrictions were, 1. either provide a pcr negative test within a few days prior to entering Singapore and the joining the Ship, or 2. proof of vaccination. We were okay with complying with option number 1.

I’ve just had a very good cruise with Carnival and a shameful customer experience with Cruises.com. It was so negative that I’m willing to spend my morning reviewing them on every corner of the internet. We chose a cruise after a long exploration with a customer service agent. He was very nice and we reviewed many options, picked one that gave a $200 on board credit for both cabins we booked. Later only one showed up. When I called to address it they said they would look into it. I never heard back and called again, this time they told me they would review the call and get back to me by Tuesday and if the call did indeed prove that they told me we would be issued this credit, then they would make good on it. I was enthusiastic and very confident that the call review would be.

I booked a cruise with Cruises.com and it turned out to be a nightmare. It started out well but as soon as I paid for the trip they stopped retuning calls to get information on a suite upgrade. I called customer service and got nothing but a run around. I asked to speak to a supervisor and was put on hold and after a full hour of waiting, I gave up. DON'T USE CRUISES.COM.

I decided to get some assistance booking a cruise for the first time and didn't know what to expect. What I learned is to ALWAYS book with the cruise line directly. I refuse to pay $100 to cancel a cruise that I booked a week ago. These people are supposed to help you not take advantage and that's exactly what they tried to do. Supervisor Tammy was unprofessional although the agent Star was much more pleasant. Their practices are unethical and I would never recommend them to anyone. Their prices are more than the actual cruise line. Lesson learned for not knowing what I was getting myself into.

Cruises.com’s website and booking agent said that cruises.com was covering the cost of the deposit to book a cruise. I booked and when I received my confirmation, it showed that in 3 months I would be billed for the deposit. I called and cancelled since their advertising was inaccurate and misleading. They are just deferring the deposit. They are not paying it. It then cost me $100 to cancel my booking 2 days after I booked the trip. Book directly with the cruise line is my advice.

On November 2, 2021 we booked a cruise on NCL from Barcelona to Venice. We spot 2 hours on the phone confirming details, paid deposit and reserved Travel Insurance. Two days later I reviewed my booking info and total price was about 700.00 more than quoted per my detailed notes. We called back to question and after explaining our concerns we were told rudely that they would have to review the telephone conversation from our original booking call. They were to get back to us. We waited and waited. We did not make any further payments, thinking our reservation was still “under review”. We left a couple more messages.

I called to book a cruise for my family of four. I got Ms. Brenda ** on the line I told her I found cruise on Celebrity cruise. I requested that Ms. ** purchase tickets for my husband, two teenage sons, and myself on the Celebrity Equinox. I told her this was our first cruise. My requirement was to have an adjoining cabin preferable with one veranda. One of my sons might suffer from motion-sickness. We need a quiet location, mid-ship. I explained to Ms. Robinson we didn't drink hard alcohol but needed a non-alcohol beverage package and internet service.

I booked a cruise to Mexico for my wife and myself to Mexico on a Feb 20th, 2022 sailing from LA to Mexico. The trip actually starts next week. I booked and paid for my cruise in full on the day it was due. I also included the $399 airfare deal NCL was offering. When I finally got my flight info they had booked me to arrive in LA on Feb 20th at 11am and leave LA to come home on the same day at 3. According to their booking we would arrive at LAX and immediately go to another gate and get back on the plane to come home..the same day. When I told them of the mistake I was literally told the NCL makes the reservations and after booked there can be no changes.

If you want to spend your vacation on hold with Cruises.com. If you don't want a company that's keeps their word and calls back this is not the company for you. They shorted us 300. We have the documents for proof. They don't care and they won't call you back

We booked a cruises on Cruises.com and everything seemed good, until we flew from Arizona to New York and tried to call the transport company to make sure they picked us up early because we had a 9am check in. They never answered their phone so we called NCL and were told we have to go through Cruises.com not NCL. Ok started calling when we landed in New York to figure this out, just wanted to know when they were going to pick us up at our hotel to take us to the port to catch our cruise. That’s when we spent 5.5 hours on the phone to find out the vouchers we were given from Cruises.com are fake and they will not do anything about it.

A vacation is supposed to be stress relieving. Everything started great. There was a promotion for a Carnival cruise with on board credit and gratuities paid. Our agent was very friendly, we verbally confirmed everything, and paid it in full. A couple of weeks later, we noticed on our email confirmation that there was nothing about the gratuities. So I called my agent Michael back, left 6+ messages, no response. Finally I call another agent, and somehow got my entire cruise canceled. They "eventually" got it reinstated, but we lost the room we were in, lost my early dining option, and my excursions/drink package/wifi were all canceled too. Also in this process, somehow I ended up owing money on a cruise that I had already paid in full.

They advertise specials that they will not actually give. Virtual gift card will be issued 4-6 weeks after, I guess they hope people will forget in that time, it’s been 8 weeks and nothing. Called and all they say it was sent. No confirmation, no gift card number, no trace... no proof... They just say it was sent. I said just sent me the same email out again and she says she can’t and sent in a form requesting it to be send again and maybe it will. That’s crazy. How is that legal to advertise something and then just say it was sent without any proof whatsoever.

I booked a cruise with Oceania Cruise lines, where I get my deposit back if I notify them by 9/4/2021. Ten days before that, I notified my Cruises.com rep that I will not be going on the cruise. On 9/2/2021, I sent my rep an email to this effect and asked the status of any future cruise credit and/or cash refund. On about 9/9, I get a call from another cruises.com rep, saying that I never notified them that I am not going on the cruise and that I will lose my deposit. I then sent her a copy of my 9/2 email and she did straighten out this mess. She said that my original rep would get back to me with the details of my future cruise credit and cash refund, never heard from her. I sent at least 3 emails to this rep, asking for the same information, never got any clarification to this date.

Updated on 08/03/2021: Update: A supervisor, Tiana from Cruises.com, just called me in response to my previous post. She wanted to tell me, yet again, why they were not going to keep their promises in advertising. She stated that it was "understandably confusing" but they weren't willing to be fair and make it right for the customer in any way. How, as a business, can you admit to being wrong but unwilling to correct your mistake? You won't stay in business very long that way. Again, buyer beware and do not buy from this dishonest company!

I booked a cruise with Cruises.com in 2019 for a 2020 cruise. Covid happened, then CRUISES.COM, said I could rebook but again but now the insurance would cost several hundred dollars more. Since the cruise line had my deposit for four rooms, I regrettably paid the extra hundreds. This year when the final payment of over $15,000.00 was due - in May - CRUISES.COM COULD NOT ASSURE me the cruise line would guarantee a safe sailing for (family of ten- all ages) with Covid practices in place - like all crew and passengers were vaccinated.

In the middle of COVID with a cruise that the cruise line has now canceled, we canceled our cruise and was charged $100 x 8 people for canceling. On top of that I have been requesting my refundable insurance refund for over four months. We have booked several cruises through them but I will never book again.

I booked a cruise through Cruises.com back in April, but due to recent events we decided to cancel. They charge a ONE HUNDRED DOLLAR cancellation fee on top of the initial $25 being non-refundable. This was not clearly stated in the information I was given during the booking process on their website. They are scamming people out of money by charging ridiculous fees that will overwhelm any potential savings you would've gotten through their rates.

Don’t do any business with this shady company. Booked a cruise November 2019 for September 2020. Cruise was naturally cancelled. Neither Princess or Cruises.com will give me back my full credit on my credit card. Looks like I’ll only get future cruise credit on the deposit I made in November 2019. Not a good look for either company at a time when people need their money back and not future cruise credit to be taken within year them canceling.

This is my second cruise I have tried to acquire through Cruises.com. The first cruise was cancelled by the cruise line due to Covid19. Cruises.com TOOK $100.00 from my cc to cancel the cruise, even though the cruise was cancelled by the cruise line. My second cruise I cancelled today before final payment, I cancelled, again due to Covid 19. And being a senior, not in my best interest at this time. Cruises.com told me my deposit was non refundable, ($250) even though the virus is still a major problem for seniors. PLUS THEY WANT ANOTHER $100.00 FOR CANCELLING. This company is a scam. I will never use them again, I'm only happy I did NOT pay final payment. Don't think I would get any satisfaction of getting a refund. All I say is BUYER BEWARE!!

Paid in full cruise tour to Alaska was canceled by Princess due to Covid19. No fault of mine. Cruises.com says they will not refund my paid amt for trip insurance. $358 wasted. Beware. Find another agent.

They charge $100 per reservation for cancellation even though this coronavirus is out here. One lady have the nerve to hang up on me when I ask why. I waited 1 hour and 34 minutes to get assistant. I can't believe this.

This company charges unnecessary fees for doing nothing. A $24.99 fee to book. A $100 fee to cancel even when COVID-19 is causing the cancellation. Thankfully I got trip insurance from a 3rd party so I'll get the money back, but it's principal. They literally did nothing for me to justify the fees. Did I mention the long waits to get service? You are better off booking yourself than throwing money at a do nothing company.

Before booking the trip, we asked several times what was the cancellation procedure. We were told specifically if we cancel before 121 days from day of embarkation, we would get 100% and would decrease as it gets closer to the date of travel. At the time of booking we paid a processing fee of $24.99. We were told that we would have to pay a $50 deposit by Feb 14 for each travel person (total of $150). Balance due was originally mid March but for some reason was changed to Feb 28th. Because we were traveling with 5 yr old child and with the Coronavirus scare/concern, we decided we should just cancel.

Easy booking process. Good pricing. Horrible customer support. Fraudulent practices. The credit card was charged a completely different amount from the original invoice. All promises from booking agent to “fix” the mistake came to nothing. 30 days since the booking and a "mistaken" charge, still no refund. These people are frauds. Do business with them at your own risk.

I was booking a cruise and their website offered all types of offers including free gratuities but you had to call to book, did that and the price when I called was more than on website by the amount of the gratuities, wasted an entire evening on the phone for nothing. Sticking with booking through AAA.