Cruises.com Reviews

This was supposed to be a once-in-a-lifetime celebration — my very first cruise, planned to celebrate being reunited with my daughter after being separated for three long years due to my critical illness. I wanted everything to be perfect. When I called Cruises.com to book the cruise, I clearly explained that it was my first time and that this trip was deeply meaningful to us. I paid for the cruise upfront, excited and hopeful. But the very next day, I realized I had chosen the wrong port: I booked the cruise leaving from Fort Lauderdale instead of Miami. The Miami departure was important to me because it includes two days on land, not just one, and that extra time mattered.

If you are smart DON'T use this Company. They lie. Princess cruise prices went down, Cruises.com won't give me anymore off my cruise. Also they conned me into their vacation protection. I had it removed as I decided I did not want it and was told there is no refunds so they put it back on. This cruise is costing me more money to go though them then going through Princess. When I told them this their answer was, "You get points," wow I get about $100 in point. This still cost me more than booking with cruise line. These people rip you off. I would give them 0 stars if I could.

False advertising! My husband and I are avid cruisers, ramping up recently to more than 10 cruises a year, so we are well-versed with the changes and pricing for the cruise lines we use. I was searching for a 14-day Xmas cruise on their website, and on April 2, it was advertised at $1419, a great price. Upon clicking to the next step, the price changed to $1799! I emailed an agent at Cruises.com and included a screenshot showing the advertised price on the website, and had to chase for an explanation. On April 3, she responded via a voicemail stating that the former price did not include port taxes and fees, which brought the price from $1428 to the post-$295 price of $1723.

I believe the negative reviews are really about Cruise.com, not Cruises.com. My friends and family have used Cruises.com for 2 cruises and are about to set up our 3rd. We use Luke ** and consider cruises.com a 5 star company. Luke will even work with you to find the best price. He runs our large group through a few different scenarios and options to find us the best deal for us. I do my research before I do anything and I vetted Cruises.com thoroughly before making my first call. They have been nominated and won various awards since 2008. Cruise.com on the other hand, claim they have won awards, on their site, but I can not find proof of such awards anywhere else.

Big scam it is, I just have to cancel my trip due to sickness, ParaInfluenza 3 and Shingles outbreak, they penalized me $628 out of $771 my pay because that’s the policy, We have to right to get sick, they don’t care about the passengers especially American passengers, they just care about how many dollars the can ripped off from us, Cruise.com and MSC cruises together are both a major scam. I just wait to celebrate the day they go out of business in USA

Such scam artists. Don't give them the time of day please... We need to put them out of business!! They don't follow up, they don't confirm anything. A whole year went by without ever getting in contact with my assigned agent after multiple call to her! Never heard from her again! They booked the wrong cruise for me because there was two very similar, but when I called to tell them this, they basically told me too bad and this was my fault because I didn't see it right away!!?? There was a stop difference to one place, which matter to us and a one is leaving a week within each other... slight differences but they won't take accountability!! The people paying!!!! It's our right! It's our money! These people should not be able to place blame knowing full and well they have all these poorly trained people working for them! This was not the first mishap during this booking. So now I'm stuck paying for a cruise I didn't initially want.

I had an extremely disappointing experience with the cruise agents I dealt with. They lured me in with promises of onboard credits that turned out to be completely fraudulent. The lack of follow-up on issues they caused was astonishing. The first agent I worked with was supposed to call me back to confirm my itinerary but never did. When I tried to reach him, I found out he was off for two days, which led to me losing money when I had to cancel the reservations.

After 25+ cruises kept going back to them but the customer service has just deteriorated recently. The supervisors tell you that all agents work for the same company and if you need any small item to be taken care of you can call and any agent will help you if your primary agent is not available. However when you call, the more senior agents refuse to help or touch the booking. Can sometimes take over 4 to 5 days before the agent will get back to you. Additionally, this is an anti-MSC cruise line. The agents will openly refuse to book to make any MSC bookings claiming they do not "like" to work with MSC. Fares are no longer competitive and the price match guarantee is nothing short of a joke. After over 28 cruises will be taking my business elsewhere.

I booked a cruise last night after first seeing that no payment would be required for approx 6 months from now. What was not obvious was that the moment I clicked SUBMIT on my reservation I was subject to a $100 cancellation fee. I called to cancel my reservation fee 5 minutes after making the reservation since you cannot cancel online. I was put on hold so that the rep could find out if I also owe money to the cruise line itself (Royal Caribbean) on top of the $100. The wording on the cancellation policy was misleading. That being said, I would not trust that company. It read $0 fee for cancellation at the top of their policy, but if you continue reading you'll see the $100 fee. Should have been more obvious!

Cruises.com could care less about your travel experience. All Ashley (she claims she doesn’t have an extension, no last name, no other contact information was provided). When I mentioned to her that I’m sure she’s not the only Ashley at the company, her reply was probably not. If I tried to reach out to her again, that would be impossible. All Ashley would say is I understand, I understand. If you understood, you would listen to my concerns and offer some type of compensation for all of the things gone wrong. I will never use Cruises.com and will never sail with Royal Caribbean, Independence of the Sea again. Horrible customer service. Heartless. Made my cruise experience unforgettable. We travelled around Miami for two straight days. Two ship employee emergencies. Terrible. Not recommended at all.

We have booked several cruises but the last three cruises have been a mess. We kept coming back for the extra perks and loyalty program. But the numerous calls even from the ship is not worth the aggravation. The booking doesn’t show the credits or perks so you call back and start over and over. I’m tired of their bait-and-switch ways and just plain being lied to however the cruise line doesn’t want to help even if you book through them, they encourage a travel agent so they can just say go back to them which places you in a vicious cycle of calls spending endless hours to fix. After 25 cruises, I just need to walk away from Cruises.com because their service level is at an all time low!!!!

Their onboard credit offers are deceiving and fraudulent. As a single passenger, I paid twice the regular fare for my own cabin. The onboard credit advertised was $300 per cabin, based on the fare per person. It turns out they averaged my fare for TWO passengers and only gave me a $150 onboard credit. So, as a single passenger, I get to pay twice the fare and get half the onboard credit. The way it is advertised is deceiving.

Please make sure you notice the difference between Cruises.com and Cruise.com. We accidentally booked on cruises.com. Their customer service is terrible. They list bonuses that you will get on their site and then pretend like they just don’t understand what you’re talking about. Everyone else traveling with us used the correct site cruise.com and they are receiving the perks and bonuses listed on the website. Stay away from Cruises.com please.

I booked a cruise with this company and was not told that I would be charged 100 to cancel. Norwegian did not charge it was this travel company. I was told it was in contract who reads everything in small print. Verbal warning should be included.

It was to be my first cruise and I foolishly paid in advance for a Royal Caribbean New Year's Eve excursion. I got the travel insurance that is also provided by the same company. Within a week I had to cancel due to medical issues and I diligently collected all of the documentation they said I needed to get a refund. After many hours waiting on hold and getting nowhere, I disputed the booking fee and charges in my credit card. But that didn't help at all. The fine print got me, and I'm now at a loss. How on earth can a company take all of your money and sell your cabins to someone else? I'm exhausted and pissed off to the point that I'm ready to just walk away...not worth getting so upset over the worst vacation ever.

The company offers all these bonuses and gifts to lure you into signing up early for a cruise. You are told to avoid a cancellation fee, to cancel by a certain day. However, when you decide to cancel before their cancellation date, there is a still a cancellation fee to Cruises.com of a minimum fee plus a processing, no matter if you cancel the next day! Also please be aware that if you sign up for travel insurance, it is non-refundable after 10 days of purchase! I strongly recommend not to use this company without thoroughly reading the cancellation fees!

This cruise company advertises bonuses that you don't get. It's buried in the fine print that you are unaware of unless you have played this game before. To be eligible you have to sign on 21 days beforehand. They don't show this on the promo. You have to navigate around to another site where they tell you this. In the meantime all their ads show a bonus. Even if you scroll down for details they still don't tell you. You have to go to their official site. Very disappointed in the runaround. Supposedly we were to get 200 dollars back bonus cards. Wish I checked this review site sooner, apparently there are many more disgruntled customers. Beware!

I have receipts where my cruise started at 2600 and went to over 3000. There is no customer service numbers, no emails, the agents tell you a different story every time. How do I get my money that was overcharged back. Is there a governmental agency that oversees these scams.

RUNNN! Do not use this company to book! They charge $25 for ?? and then if you decide to cancel they don't go off what the cruise website states for cancellation period. They charge the whole deposit PLUS another $100! Use a more reputable travel agency, there are hundreds.

When trying to book a 5 night cruise to Bermuda. The book now pay later stated: book this cruise with only 24.99 down. When I went to check out they wanted to charge 524.99. when I question this in a live chat I was told. I owed the 500.00 deposit, when it clearly states book this cruise with 24.99 down. Beware if booking a cruise. I did not book with this company.

Beware....Beware....Beware! I had a horrible experience in booking a cruise with Cruises.com on a Holland America cruise. Great advice for you..."before you give them your credit card number for the deposit, have them email you the booking showing your cabin number, total charges, promotions and onboard credits". I verified everything verbally before giving them my credit card number, especially the total cost, but when I received my confirmation email, they charged me $550 more than the agreed price and eliminated my $300 onboard credit. I called them back immediately and got their answering service and expected to get a return call. No call back.

I booked a 13 day Indonesia cruise at the end of September 2022. Cruises.com failed to inform me, either verbally or via its webpages, that in order to enter Indonesia you had to be vaccinated. I explicitly explained to Susan ** of Cruises.com, at the time of booking, that my husband was not vaccinated and nor would he consider to be vaccinated. The only Covid restrictions that were mentioned at the time of booking and through-out many conversations with many employees of Cruises.com, from the end of September 2022 until the beginning of February 2023, were restrictions around entering Singapore, which was the port we would be disembarking. Singapore's restrictions were, 1. either provide a pcr negative test within a few days prior to entering Singapore and the joining the Ship, or 2. proof of vaccination. We were okay with complying with option number 1.

I’ve just had a very good cruise with Carnival and a shameful customer experience with Cruises.com. It was so negative that I’m willing to spend my morning reviewing them on every corner of the internet. We chose a cruise after a long exploration with a customer service agent. He was very nice and we reviewed many options, picked one that gave a $200 on board credit for both cabins we booked. Later only one showed up. When I called to address it they said they would look into it. I never heard back and called again, this time they told me they would review the call and get back to me by Tuesday and if the call did indeed prove that they told me we would be issued this credit, then they would make good on it. I was enthusiastic and very confident that the call review would be.

I booked a cruise with Cruises.com and it turned out to be a nightmare. It started out well but as soon as I paid for the trip they stopped retuning calls to get information on a suite upgrade. I called customer service and got nothing but a run around. I asked to speak to a supervisor and was put on hold and after a full hour of waiting, I gave up. DON'T USE CRUISES.COM.

I decided to get some assistance booking a cruise for the first time and didn't know what to expect. What I learned is to ALWAYS book with the cruise line directly. I refuse to pay $100 to cancel a cruise that I booked a week ago. These people are supposed to help you not take advantage and that's exactly what they tried to do. Supervisor Tammy was unprofessional although the agent Star was much more pleasant. Their practices are unethical and I would never recommend them to anyone. Their prices are more than the actual cruise line. Lesson learned for not knowing what I was getting myself into.

Cruises.com’s website and booking agent said that cruises.com was covering the cost of the deposit to book a cruise. I booked and when I received my confirmation, it showed that in 3 months I would be billed for the deposit. I called and cancelled since their advertising was inaccurate and misleading. They are just deferring the deposit. They are not paying it. It then cost me $100 to cancel my booking 2 days after I booked the trip. Book directly with the cruise line is my advice.

On November 2, 2021 we booked a cruise on NCL from Barcelona to Venice. We spot 2 hours on the phone confirming details, paid deposit and reserved Travel Insurance. Two days later I reviewed my booking info and total price was about 700.00 more than quoted per my detailed notes. We called back to question and after explaining our concerns we were told rudely that they would have to review the telephone conversation from our original booking call. They were to get back to us. We waited and waited. We did not make any further payments, thinking our reservation was still “under review”. We left a couple more messages.

I called to book a cruise for my family of four. I got Ms. Brenda ** on the line I told her I found cruise on Celebrity cruise. I requested that Ms. ** purchase tickets for my husband, two teenage sons, and myself on the Celebrity Equinox. I told her this was our first cruise. My requirement was to have an adjoining cabin preferable with one veranda. One of my sons might suffer from motion-sickness. We need a quiet location, mid-ship. I explained to Ms. Robinson we didn't drink hard alcohol but needed a non-alcohol beverage package and internet service.

I booked a cruise to Mexico for my wife and myself to Mexico on a Feb 20th, 2022 sailing from LA to Mexico. The trip actually starts next week. I booked and paid for my cruise in full on the day it was due. I also included the $399 airfare deal NCL was offering. When I finally got my flight info they had booked me to arrive in LA on Feb 20th at 11am and leave LA to come home on the same day at 3. According to their booking we would arrive at LAX and immediately go to another gate and get back on the plane to come home..the same day. When I told them of the mistake I was literally told the NCL makes the reservations and after booked there can be no changes.

If you want to spend your vacation on hold with Cruises.com. If you don't want a company that's keeps their word and calls back this is not the company for you. They shorted us 300. We have the documents for proof. They don't care and they won't call you back