Choice Hotels

I was looking for a hotel. I made it clear that I did not want to sign up for choice rewards. The guys told me he was making my reservation. He was such an unbelievable jerk. I am in a rush to find a room. I was mislead to take my personal information. Wasted 15 minutes and tried to trick me into taking the room for 1 night rather than the 2 I needed. I feel completely violated and will delete my account soon. Avoid Choice, they tricked, me, wasted my valuable time, took my personal information in a tricky way and then did not have a room for me. SCUM.

We stayed on a Sunday night. The parking lot is empty. We check into the room and sit on the bed, TV on and can still hear the convos of people on both sides of us. I call the front desk and advise since the hotel is nearly empty could they please move us to a room without immediate neighbors. The front desk clerk told me no, it’s against hotel policy. I advised I would be leaving negative reviews and she merely said “ok”. I will never stay at this brand of hotel again - neither should you if you want a good night's sleep or a modicum of privacy.

My husband and I spent the night of 03/23/23 in a Comfort Inn 1400 Buena Vista Drive in Lexington, KY. The room had an odor and the carpeting looked as though it hadn't been vacuumed in months. Very disappointed.

I paid for two rooms at a hotel with points. I purchased the points specifically for use at that hotel for two rooms for one-night. Choice Hotels sent me a letter, two weeks before my stay, stating: "This hotel is no longer franchised by Choice Hotels, and we are no longer able to guarantee this reservation... This correspondence does not ensure confirmation or cancellation of this reservation, so please contact the hotel first at (305) 887-2153 before making other plans."

This was a horrible experience. I initially wanted to complain about the room because it wasn’t as described through Choice Hotels. The Cashiers name was Kumar. He was very rude and unprofessional. A mouse ran over my husband's foot. When he told Kumar he laughed. Kumar and my husband got into a disagreement about him laughing because my husband didn’t think it was funny. We changed rooms and The next day the manager gave a discount of $40. The new room has ants and we also saw a roach. I made a recording and showed the front desk representative. She got upset with me and said she could only give me $15 off of a room. She said this in a condescending way.

Please do not book any hotels, believing that Choice will stand by their ‘low price guarantee.‘ I found a hotel room on Hotels.com for $50 cheaper. But booked through my Choice Hotels account because of the price match guarantee, but they did not honor any of their promises. False promises & lies throughout this company in my experiences. Beware! And customer support could care less about helping, couldn’t even respond to numerous inquiries about this that I sent.

I booked 3 nights through the Choice Hotels website. Had to cancel a while later due to timing and cancelled online well within the cancellation window. Once the week of the original reservation came, I then saw charges for all 3 nights on my bank account. I called the hotel front desk at 9am on a Saturday, and I was told the cancellation was not showing and that no manager was available at the moment to correct it, so they'd call me back. I called Choice Hotels corporate, and they verified the cancellation and said the reservation had been reinstated by the hotel and even checked in, without my authorization!

I feel I was treated less than and for sure my race played a part with my treatment. I was denied the ability to sit with my 70 yr old mom in their lobby to wait for the room so we sat in the parking lot almost 2 hrs until it was close to 3pm.When you can clearly see they are half full. There were no customer service skills, it all seemed like I was a hassle. If you book this thinking there is breakfast, you are wrong. Just an easy way to charge more. Then use covid19 as the reason, when you are following no other rules.

New ownership has taken over at the Spanish Trail MainStay in Houston. Employees are fleeing from the changes. I used to stay there approximately 50 nights a year but will be changing that. My biggest complaint is what used to be a decent breakfast bar has been reduced to nothing but a waffle maker and coffee. In the past there were, juices, oatmeal with brown sugar and raisins for toppings. A large selection of cold cereal, whole milk and skim, a good selection of breads and muffins, cold filtered water and waffles. This morning there was only was only coffee and waffles. Nothing else.

In March 2022 I made a reservation at 17 West Hotel in Tulsa Oklahoma, part of the Ascend collection using the CHOICE privileges website. I am planning on attending the NCAA wrestling tournament. On December 26, 2022 I was emailed that my reservation was going to be canceled. I was told that the hotel was booked to a private party. I was offered absolutely no assistance in obtaining any other hotel not even another choice property.