Choice Hotels Reviews

I have been staying at Suburban Studios with my daughter and dog for last almost two months. One of the variables that brought us here was the free wifi that comes with the room. My daughter does school and counseling online. During our stay so far we have barely been able to use the wifi as it does not work. Barely any of the rooms have working wifi at all! When I go up to the office and complain nicely they basically act like it’s a big joke and don’t care at all! They lie and say they will have someone come out or they say they don’t understand why it doesn’t work for us.

DON'T STAY HERE!!!!

They offer price match but don't honor their guarantee on price match. Total lie. They will not price match whatsoever. Each representative tells a different lie. Why can't honor price match guarantee. Total lie.

I have been a Choice rewards member for years, I recently stayed July 31, 2025-checked out Aug 1, 2025. When I checked my points, I had 80K points that expired on Aug 1 (the day I checked out of the hotel). I spoke with customer support and the supervisor, I was given the same copy and paste response, "The expiration of points is automatic and there is nothing that could be done about it." I was given the option to buy back my points for $200!! The policy states: To maintain your active member status, you must complete at least one qualifying activity every 18 months, or your points will be forfeited.

Comfort Inn Suites on 5931 Commercial Way, Sarasota Fl is the absolute WORST!!!! Their staff, managers and owner are so unprofessional. There are drugs in the hotel that my 7 year old was around. They take no accountability for what goes on in their hotel, just excuses. When I told Tanya the GM about the drugs, she said you can go outside anywhere and see drugs. Ummm, I am not sure where she lives but I don't live surrounded by drugs. There is an ongoing police investigation now. We were locked out of our room 5 times in 2 days. Every time we left our room, our key did not work. They put the blame on us, telling us we need to keep up away from our wallet or phone. It was in my back pocket near nothing every time.

I am currently staying at the Comfort Inn at 180 Gamma Rd in Pittsburgh Pa and it is one of the dirtiest hotels I have ever stayed in my life. Trust me if you have to stay here you would be better off sleeping in your car.

I was at Red Roof, Hickory, NC--I soon found a smoke alarm dead in room 105 from 2016. As the city knows, I've found that a lot--the area is notorious for criminal landlords. I took it to the front desk right away; the GM put a battery in it while a dude sat in the lobby throwing his .02 cents in, but that is all that he did--he was maintenance. I didn't know that because he sat there and never fixed it the entire time I was there--I also didn't know that woman was the GM; the first building (I was told when I asked) is Econo Lodge, the building in the rear (I was told again) is Red Roof--whatever the case, the owners own both buildings, all staff also work both buildings.

I have been using Choice hotels for a minute and I am a diamond member, however I and my children are going through a certain circumstance and I am having to work daily to pay for my hotel room, Choice does not display on their website that if you use a debit card that the transaction won’t go through. So now I have 2 separate transactions pending and was told that it should release from 3 to 5 days then I was told 7 to 10 and now I’m told 21 days. They do not uphold to their word on the site when it comes to buying reward points. So beware that if you are limited with your finances don’t go to a Choice hotel.

Would give Minus 20 Stars if I could - Quality Inn, 760 East Jennifer Lane Sidney NE I-80. Exterior doors busted, stained towels/comforter, chair, door was pried open/broken, horrible stench, busted sidewalks, Gross. Property should be shut due. Horrible experience. Called next day called and advised of issue and was assured that ** number of ** (not in service) would call. No Call - filed complaint #** 7/9/25 with ** - no call back as of 7/13/25. Call again - spoke with ** - She talked over me and insisted only the GM could refund/resolve but offered 8000 points if I shut up and took her deal. No Way - I want my $ back and this property shut down or removed from Choice's list of properties.

Updated on 07/11/2025: There was never a “resolution in progress”. They kept my money and always intended to. Don’t be fooled by the sincerity of the initial, visible response. It’s for show. They have a terrible rating for a reason. Awful business practices. They’ll ask you for your information and lead you to believe that they’re going to help. Then they don’t. They get your info - probably sell it - tell you the problem is out of their hands, keep your money, and then let you know how valuable your comments are to them. Read some of the many, many, many one star reviews if you don’t believe me. Different scenarios. Same disgusting business. Never staying in one of their hotels. You shouldn’t either.

I chose a Choice hotel based off of their new rewards that they have going on. Choice rewards, customer service told me that my stay does not count towards the reward that they have going on. I could not believe this. I chose this hotel based off of the reward. There was other hotels that I could have chose. I even told her that I was staying in another hotel coming up. So I can finish out the reward, and she said it will not count. And there was nothing that her or management could do. Needless to say, I will not be choosing a Choice hotel with my vacation coming up.

El Sendero Inn, Santa Fe: Looks Nice — But Security Is an Afterthought. Let’s be clear: Not offering in-room safes isn’t a trend — it’s an affront to guests and a failure to meet basic hospitality standards. And that failure led to a serious issue during my stay: a valuable personal item went missing from my room. Adding insult to injury, there was no in-room safe, and the front desk offered no secure storage of any kind. When I asked why, I was told the safes were removed during renovation because “hotels aren’t really using them anymore.” That claim doesn’t hold up.

Called 3+ hours prior to check in and was told by the Mgr., no cancellation(s), my credit card will be billed $158.86, sorry-Charlie. The circumstances were unforeseen and don't tell me Choice Hotels lost money or could not book that room, I may have been born at night but it wasn't last night..

I have been a Gold Member of Choice Hotels for over 5 yrs. Along with this membership is supposedly access to discounted rates. BEWARE! If you select discounted rate, you cannot cancel nor change your reservation and you will still be charged if you need to do either. No option to transfer to credit for future reservations.... Is this the Gold Member privilege I am pay for? Total ripoff.

He did NOT ask my name. But!!! He handed me a key then he said he needed to show me to my room. He walked me to my room and opened the door with a master key… Then proceeded, walked in the room and turned on the lights. …In other words A STRANGE MAN HAD ACCESS TO MY HOTEL ROOM AND ENTER THE ROOM UNINVITED. When the man (hotel employee) left my room, I noticed that there was no latch on the door to lock it. I was confused and did not know how to react immediately.

My wife and I had a very bad experience with Choice on our recent trip to Las Vegas. We were staying at a resort and decided to extend our stay for two nights. My wife called Choice and spoke to a male representative. She asked if there was a hotel call the "Circa" available he said that there was and we proceeded to book it for two nights. We got to the Circa that evening only to find out we were never booked there. The Choice representative made the reservation for the Circus Circus. I immediately called to resolve the situation. Two phone calls and nearly one hour later I was rudely hung up on with her response as, "I am sorry. There is nothing further I can do for you. I will be ending the call now." "Click"! I waited until I got home from to try again. Once again two more phone calls with no favorable outcome. I had even asked to speak with a supervisor at the beginning of each call.

I am very disappointed how choice dealt with me regarding a cancelation I had to make because of death in my family. I had to cancel, was charged for room I didn't occupy and weren't given credit or points for the charged stay. Very insensitive and void of true customer care and support. Things with Choice have been changing in the last few years where it seems the customer isn't cherished or appreciated. They have also been less gratuitous with points awarded for stays and more aggressive on charging points needed to make random bookings, even in slow booking periods. Things have changed. PERIOD!!!

I booked one particular night, they send me a confirmation for another, absolutely different day!! The "hotel" I've got was a sort of Motel 6 for an overblown price. These are SCAMMERS! Avoid if you can.

Stayed at the Everhome Suites in Bozeman today. This property opened 4 days ago. I went to the small store this afternoon asking if I could charge it to my room. The snippy reply was "you have to for it yourself on that kiosk thing." OK sure. I bought a mac and cheese for my daughter and an Uncle Ben's wild rice and vegetables for myself. I put the SMALL bag of chips back they were $6. I'm talking SMALL bag of chips individual size. I know inflation is real but seriously. Anyway when I opened the rice the color was weird. I thought maybe after it's heated and stirred it would be better period. I was completely wrong. It tasted really bad almost like it had botulism or something else was definitely wrong with it.

I've been a member for probably over 10 years and like the points program but some of their properties along with the customer service at these properties are subpar to say the least but you get what you pay for. I can tell you that every time I've called the Choice customer service it's a real pain to resolve anything so I try not to until recently when I couldn't log into their site for some reason. I needed to expense a work trip so I wanted access to my hotel receipts which is usually not a problem once I log into my account except for this time my info wasn't working. I'd try to have my password reset and a message would just keep coming back saying there was a server issue.

My wife and I are retired and travel regularly, but will never use a Choice Hotel again! We reserved a room in Franklin Tennessee to go to our grandsons baseball tournament. A situation came up where we had to cancel, this was a month in advance of the date we were scheduled. We were then told that it was non refundable, we had heard anything about this before. Their customer service department told us there was nothing that could be done. They may have successfully stolen $500 from us in my opinion but they will lose thousands of dollars in future revenue!

I paid and reserved from May 14, 2025 through May 21, 2025. I saw, after the fact in smaller print, that it was non-refundable. That was fine. However, I inadvertently missed the first day (14th) and called to see about coming late (the next day). I was told that since I missed the first day then I forfeited all the days that I paid for and would not be allowed to stay any of the remaining days. Because I missed the first day (not intentional) I lost over $800. Of course they get to "double bill" as the next person gets the room and also pays the nightly fees. I get it...it was my mistake to not show the first night, but to disallow me to stay the other nights that I have already paid for seems to be a very poor customer service decision. Corporate said "nothing I can do for you, I am sorry." My last stay with any hotel associated with Choice Hotels.

My husband is traveling across country driving our daughter's stuff back from college. I made a reservation for him online. He got to the hotel and they did not have a room. He had to sleep in the moving truck. Now they will not refund my money because even though it was my credit card, my phone number, my email I booked the reservation in his name. Crazy! Never again!

We have been staying in Choice privileges hotels for years for monthly work travel. Their hotels have only gotten worse and worse over the years! They are dirty, smelly and nasty. The last 3 we stayed in all had bed bugs! The most recent in Springfield Ohio at a Quality Inn had not only raised the price to $199 a night due to an event in the area they wanted a $100 deposit. We get to the room and there wasn’t even curtains on the windows. We asked to switch rooms and it was the same in the next room. So we left!! Stay away from this chain, it’s very obvious that corporate does not care about these properties and are only after lining their pockets. I would have rated zero stars if that was available.

On 4/28 I made two reservations for Comfort Inn Mechanicsburg for Oct. 1-3 2025 due to having computer problems with receiving confirmation. I was not aware that they were non-refundable at that time. I called the hotel later that day to resolve the reservations and was told the reservations were non-refundable. I was told to call the manager on 4/29. When I called, I was told to call Customer Service. I talked to several people and after I went through a process that was like playing games at a car dealer, needing to check with a manager and being put on hold a number of times.

Made a reservation on line for the Comfort Inn in Richfield, UT. We were traveling with two cats which were kenneled. When we checked in we declared the cats and told the clerk they would be kenneled and asked if we had to pay the BIG pet fee. She said "no problem". When we checked our credit card later the fee was added. When we called the hotel, the clerk remembered us but denied saying "no problem". When we talked to the manager he was a total jerk. I'll think twice about staying at another Choice Hotel.

ZERO STARS! I have had such horrible experiences with Choice, and I was a loyal member and would look for their hotels. Not anymore. I have been scared to death in elevators managers know are broken, told I am given a free night only to get some points I can never use because they RAISE the points you need if you they give you points, the points you need for any hotel RAISES. To me that is down right fraud. I was lied to. I wasn't told I would be given points by Choice Rewards for my horrible scary experience in a hotel numerous people had reported. I was told I am being given a free night.

I am a professional tour operator. We book several brands such as Marriott, Hilton, IHG, and Choice. From my perspective Choice ranks last. Their standards are not high enough. They are more focused on the numbers game and acquiring more brands. The corporate office does not return calls nor answer complaints. Customer relations is located in the Philippines and they are hard to understand and very inefficient.

Checked in April 5th and realized right away it was a mistake. I had not read ALL the poor reviews. Besides the dirty walls & falling apart structure (pool area awful), our room had dead smashed bugs on the bathroom wall, missing shower towels & has a disgusting sofa mattress. I had to complain to the front desk because no one wanted to sleep on it (dirty & horribly stained). Westley at the front desk, who already had to hunt pool & room towels for us because housekeeping didn't have any, tried to help the situation by calling the owner. I asked if we can just switch out the mattress & offered to do it myself & was told No.

I was a loyal Choice club member until recently. I booked a room on Friday March 28, 2025 at the Comfort Inn in Largo Md, where I have stayed numerous time, After booking the room I realized that I booked it for Friday instead of Saturday., I called the front desk to modify or cancel the reservation and I was told that they could do it and to call customer service which did. However, I was told because a 24 hour window had passed I could not change or modify the reservation. This made no sense to me since I had just made the reservation on the 28th not the 27th. When booking the room I used points and cash as payment. They took my points and cash. My problem with all of this is, I paid for a room and I was not there and if the room was given to another customer on that night, they were paid twice and made whole on one room. I would think a loyal rewards member would be treated with a little more consideration, I want my money and points back.

We stayed at Choice Hotels for years, accumulated over 17000 points and just like that they wiped them out - didn't send an email, letter, text, anything. Customer service was - "Yes they expired a month ago, you can buy them back?" Really you send me crap texts every week and now when we want to use them so my family can have a vacation, nothing but sucks to be you. I will now go back to Marriot, much cleaner, better customer service and - Wow. Look at that. The points I accumulated over 10 years ago are still there, my business will now use them.

I am so upset!!! I had hundreds of thousands of points I was saving to take my grandson on vacation to the beach. I wasn't able to log into my Choice Rewards app and it said my email wasn't recognized. I called member services and someone HACKED into their system and changed the email and address in MY account. Now, the rep told me my points have expired and they will not give them back. I am wondering if anyone else has had their account hacked? If so, there's been a breach of our personal information and the potential for a class action lawsuit.

Updated on 03/21/2025: There was no improvement. They lied multiple times about fixing the situation. Drag it along and still did nothing about it. Never saw my points back for the stay. They made hollow promises and nothing was fixed. Caused me multiple hours and still not fixed

I would give 0 if I could. Worst service I've ever seen. I'm an airline worker who travels a lot and I've never been so outraged as I was with Choice Hotels. They scammed me on the number of nights I stayed and the points I earned to keep me from getting to the next level.

I stayed at Park Tower Inn on January 22 2025 and checked out the next morning on the 23rd. They had cheap listed rooms online so I booked a room. But when I got there and was checking in they told me I had to pay a deposit using a debit card, I was going to leave but they refused to give me a refund so I paid the deposit. But now it’s 2-19-25 and I have not received the deposit money back yet and I have called the Hotel and the Choice Rewards program and both places say it’s been released and they can’t do anything else. I am saying that they are a ripoff because for 175 bucks it is a complete scam and I don’t want anyone else to go through this. After a month they should have gave me the deposit back and there’s no excuse for not giving it back especially since they said they have released it.

Stayed at Sleep inn in Chesterfield VA. We left after one hour. Bedspread stained hair on sheets. Mold on curtains. Window secured with a block of wood. We did not feel safe. I have stayed at many nice Choice hotels. This is not one of them. Only refunded one night even though we were only there 1 hour.

2536 West Beryl Avenue, Phoenix, AZ 85021. 3PM Check-In (**). 1AM Pounding on door and immediately security guard (**) entered our room (two women) and screamed/told us were not suppose to be here and that we didn't pay and we needed to leave with him and go downstairs. I asked the guard if we could get dressed. He closed the door. 1:10AM Went downstairs with all of our bags, and checked out. ** stated we didn't pay and wanted payment. I said I want to check out. ** was rude and obnoxious. I asked her for the names of all the staff involved and she didn't want to give me names.

Had an unauthorized charge to my card. Asked for refund, none given. Current diamond member and they showed me I'm no better- different than a new registrar. Highly disappointed with this service. Shop elsewhere if possible!!

Mainstay Suites Va 957. Chantilly VA. Checked in 12/24. Within 2 hours checked out and moved to a Comfort Suites Herndon which was 5 stars. Had to leave as the refrigerator had a terrible racket. Tried to switch rooms. Were told they all had the same problem. Answer was to unplug it but we needed it for food. No ice machine. We left. Told they would check us out next day. Numerous calls to Headquarters. Diamond members with 157 stays this year. Would not refund me the points for that night. Horrible customer service. Diamond means nothing!

Stayed at Comfort Inn close to airport in Minneapolis twice in November 2024. Both times we had to move to a different room. Once because the heater in room didn’t work, and the next time the tv didn’t work. The carpet in both rooms had many stains. Our friends had a room and the tub was full of dead bugs. They started to rinse and a mouse came up out of drain. Won't ever stay again. This hotel needs total makeover or demolished.

Econo Lodge Corpus Christie. I was not told about a deposit until I arrived. I was told it was a hold that would be lifted after checkout. The lady at the desk never made eye contact and was on the phone. This place is a dump. I'm calling the health department. They have no right to keep people's money for 10 days. Stealing. I'll sleep in my truck before I stay at anything to do with Choice. Bad Choice Hotels.

I had a very comfortable stay. Everyone was so nice. The young man at the check in desk (**) (1506 I-45 S. Conroe, Tx. 77304) was so friendly and very understanding. I had lost my room key and when I asked for another one he was so nice about. I was embarrassed about losing it but he made me feel very comfortable. I really appreciate that. Thank you. The rooms are very clean. And it was a very quiet stay. Thank you everyone for everything. My name is Deborah ** and I stayed in December 2024.

I am not happy with your inability to work with me on a reservation I made, there was no room for accommodation at all. I hoped as a valued customer I could be worked with. So my initial complaint is that and I no longer wish to use you guys nor recommend you to others. You could at least try to accommodate. The second part of my complaint is working with a supervisor named Irvick who told me he was the only person I could file a complaint with when clearly that is not true. Milton the second manager I spoke with directed me here. & when talking to Irvick, when I decided to go ahead and file the complaint with him, he hung up on me. How is this acceptable?

My aunt passed from Cancer two days before Gina threw my family out on Thanksgiving Day and had her staff do the dirty work. I also need cervical and lumbar surgery and have a hard time walking with a foot drop. My professional experience is that I've graded hundreds of employees on customer service, and written books on how to be a better person, including how to handle cognitive behaviors. Still, I've never imagined that this Twilight Zone event could ever exist! Something that could have been discussed when Gina, the manager, came to our hotel door to call me to the office. She could not call me on my room phone because it was still not working since my previous stay that I rebooked on Thanksgiving including days after. With that, let's get to it. I was washing my family clothes outside our room when Gina, the manager, showed up. She demanded that I go to the office to discuss something.

Why is it when I try to use my points I have to pay $3 more than what I would have to pay if I used my cash alone. I have been a Choice Rewards member for years now and very few if any are 8000 points as they like to brag about. If I try to go up North I can't find a single hotel within a hundred miles that go for under 16000 points. Not a great deal if you want to use your points for stays.

My experience at the MainStay Hotel in Denver/Centennial has been deeply troubling and unacceptable. From the outset, I have been subjected to a pattern of discrimination, harassment, and egregious violations of my rights as a disabled veteran. The hotel staff's conduct has been unprofessional, disrespectful, and discriminatory. I have been repeatedly ignored, denied adequate service, and subjected to false accusations and threats. On several occasions, hotel employees have entered my room without my consent, culminating in a physical altercation that resulted in damage to my personal property. Furthermore, the hotel has retaliated against me for raising concerns by forcibly removing my long-term guests and continuing to harass and intimidate me. The involvement of law enforcement has only exacerbated the situation, with officers failing to take my reports seriously and exhibiting dismissive and discriminatory behavior.

Made reservations twice, one arriving early at 1 the other at 4pm. Contacted hotel to cancel the 1pm staff said it was all set. Recorded staff person name time and date of conversation. At check in there were numerous errors on my credit card. I asked them to remove all charges and to allow me to pay cash. I had a receipt to reflect a zero balance and except for the $50 dollar deposit for incidentals. It was noisy in the hallway the 2nd night. The second night of my stay I went to my car for something and had to step over more that 4 youth smoking weed at the back door. I reported it to staff and could see on their office camera the individuals still sitting and blocking the doorway.

I was very disappointed with the reservation that I made in January 2024 at the Clarion Hotel & Suites on Democrat Rd in Memphis, Tennessee for November 7-11. When I arrived at the hotel it was closed and had been closed since December 2023. The actual reservation was booked for Dover, Delaware for the same dates. This was very frustrating because I had to scramble to find another room in the city. I will not be booking through Choicehotels.com again.

Hello Everyone. Let me start by saying I booked the room back in July of 2024 for $244. I arrived at The Choice Suites Hotel in Dunnelon Florida on Sunday afternoon October 27th about 4 o’clock after playing 18 holes of golf at a local golf club. I arrived at the desk and gave my name to the person at the desk. He verified my room reservation was ready however he said, "I need your ID."

Updated on 10/24/2024: Spoke to Corporate, They stated Motel 6 doesn't have anything to do with this property. Sold on July 2024. I need to contact Radisson.

Checked in to the property in Cumming Ga and found that the room was designed for a handicapped person. It was late at night and texted the front desk. There was no answer to the next morning about switching rooms since the bed was on the floor! Next morning the front desk person said that what I requested? That is when the lies started. The real answer was it was the only room that was available. The property was oversold and decided to put me in a bed on floor room!

Sleep Inn located in Oxford Alabama was very clean, bed comfortable, A/C more than adequate, breakfast was average. Recently painted and with updated bathrooms too. It all blended well together. Will be returning.

I stayed at the Cambria in Center City Philadelphia 9/21-9/23 /2024. My brother and I were traveling from Maryland to Philadelphia to see a concert. I booked the room early through a booking site. After confirming my booking I called the hotel and explained to them my payment process I needed upon arrival and they said that was fine. Upon arrival, I explained to reception staff, that was paying for the charges on my credit card, and my brother was using his debit card, for the incidentals hold. I tapped my card, and immediately saw "approved" on the screen. The lady at the desk said it was declined. I know it was not because I used the same card that day before and after the check in incident. She ask me to use another card reader and tap it again.

Just learned this business is not BBB accredited. Should have figured this out from our treatment. They do not care about you or your family. Our son was in the hospital in an emergent surgical situation. Very serious. They are punishing us for charge for full stay when we were not able to go at all. The hotel tells us they cannot fix it to call rewards, rewards tells us they cannot fix it to call Hotel, hotel will not return call. Choice credit card says they cannot fix to contact rewards. I cannot wrap my head around the incompassionate way they are treating us and their greed. How sad. STAY away from Choice Hotel, especially in Pigeon Forge Tennessee. One star because had to put at least one to move on.

After reserving a room with whirlpool, I was given a room with a nonworking whirlpool. Front desk was notified twice and nothing was done about it by hotel. I then called Choice Hotels customer service and as usual, they help with the situation. Although they usually reimburse with points, something is better than nothing. They have resolved a couple of issues for me now. I appreciate how they listen to, understand, and address issues promptly. It makes hotel stays more enjoyable knowing someone has your back. Appreciate you guys.

If I could give this hotel a zero, I would. In fact it would be a -0. I stayed in this hotel (Quality Inn, Bainbridge, GA) while in town for my brother’s funeral. Myself and my other brother booked for 2 days and requested a room downstairs due to him being blind and other ailments. We were booked in room 103. From the moment I open the door, there was a strong foul odor coming from the room (sewage smell and with it raining that day, it only intensified the smell).

Call to make a reservation, they took all my information and then went to transfer me to the authorization dept. You will get disconnected. Call back then all the rooms are booked. They took my debt card #, did not get me a confirmation #. They charged my card and said it was a no showed up for the room. I was told the rooms were full when I called back, and still got nowhere whether I had a room reserved or not. Called the customer service line. That is like talking to a wall. I will never deal with them again.

I booked a hotel based on the Choice App saying it had transportation to LAX after I used their filters so based on that I booked. Not knowing the area I found out a day later it was an hour and half from that airport. I called the hotel and found out they service Burbank Airport not LAX. I called choice repeatedly and was unable to change to a different hotel even though it was the fault of THEIR APP. I will never stay at a Choice Hotel.

I used them for a year, three to four nights a week. I'm a nurse practitioner and had to travel for work. I applied for my free gas points at the end of the year, which was $250.00. I never received them. I then argued back and forth with them, including offering bank statements for about eight months. In the end, they basically called me a liar and ignored me. Very disappointed in the company and the employees' lack of professionalism.

Quick question. I called in person to make a reservation. Snafu was they reserved the hotel in the wrong state. But customer service took care of me and got a hotel in the correct state. But why are you transferring me to a time sharing opportunities? Really made me worry I was not actually on a Choice Hotel phone line but a third party

Company is a joke. You cannot use a card that is in someone else's name. Sorry but not everyone has a credit card and gives other people cash so they can use their card. Which is what happened with my mother-in-law. Tried buying her points and they declined it because my name was on the card and not hers.

Hotel reeked of smoke, ** and cigarettes. The room had such a pungent, strong odor of dog urine and feces, I could not sleep. There were bugs that were dead all over the place and we also had to kill some. The bed especially smelled strong urine, to the point of nausea! Had to purchase my own blankets because I refused to sleep under yours. Sprayed air freshener, bought candles but did not help the smell. I was supposed to be moved to another room for my stay that had been booked and paid for but when time to move to that room the hotel had given it to someone else and I had paid for it weeks ago!! By this time I was frustrated and went to another hotel. My money was refused to be refunded as they have a "no refund policy". WOW, what a way to get money and keep it, even unlivable, slum circumstances.

I will never use Choice Hotels again. This is a scam. I have been with them for 6 years making many reservations and maintained my points on my account. July 1st they deducted all of my points and when I called July 11th they said my points expired. I did not receive any email notification about any change to my account. I called customer service and was told I could buy my points back for .25 cents per 1000 points but the cost would be $75. I had 30,000 points and explained the math was not correct. Rep transferred me to the supervisor who blatantly told me there was no resolution to my issue. No empathy, no responsibility for their part and they expect me to pay to get points I earned back. Never again will I sign up for these hotels. There are better ways to save and they will continue to lose customers.

The credit card offer for Choice Hotels says that after spending $1000 you will receive 60000 points. I did just that, and only 40000 was deposited. I called them up, they acknowledged the error, but no resolution so far. By the way, 600000, just gets you 2 nights in a crappy hotel, not anything close to 6 nights as they advertised. I kinda expected this, but not so bad. Total scam.

I had booked a hotel for 2 days stay in Niagara Falls and was told had to pay total $324 including all fee and taxes. When I checked out after the 2 days stay I was charged $387, after inquiring with the Choice customer support they said you have to check with the hotel as they have charged, and the hotel says Choice customer support has provided you false information about the total amount for the 2 day stay. The hotel charge $40 per day parking even after having the reservation in the same hotel. I could have parked for $10 per day near the fall and stayed little away for a cheaper hotel.

Anyone on privileges does not accommodate their diamond members who is a senior with health problems. All they do is lie and tell you that they can't help you and hang the phone up in your face. They do not get back in contact with you about the problems that you are having they promise you points and they don't give them to you. I have had several problems with their hotels that they represent and nothing has happened. Now they're hanging up the phone. Do not deal with charge privilege. They are not a good company to deal with and anybody that is trying to become a member don't. I will highly suggest that you do not become a member of choice privileges. They tell you one thing and do something else and they love hanging the phone up in your face.

Our flight to Iowa was cancelled and the airline could not rebook us so our trip was cancelled. I called the hotel to cancel, they told me to contact Choice Hotels since I booked through them. Long story short, I was charged the full amount for 5 days stay, Choice Hotels says that I needed to contact the hotel (which I did) the hotel says I needed to contact Choice Hotels (which I did). I have now filed a dispute of charges with my credit card company.

The Choice Hotels Website has a fatal flaw. If you have been redirected to Choice Hotels website from another website in which you already entered the date of your desired stay, you will have to reenter the date in the Choice website. This combined with the no refund policy is the fatal flaw. Customer assistance personnel are very polite but have little or no authority to actually do anything.

I was doubled billed for my stay during the 4th of July holiday. The hotel at 1936 McCoy Drive, FL. This put a damper on my travel plans seeing I could not use my card due to double billing and it was negative. I emailed proof that I was double billed and it was not a hold as CH kept insisting. After numerous phone calls back and forth to CS/CH I was informed the funds would be refunded in my account in the amount of $530. However, no compensation from the hotel i.e. points, free stay, etc. Blamed it on how I inserted my card. Unacceptable! Called numerous phone calls to customer service and the hotel to rectify the problem with rude service and them trying to talk over me.

Choice is a joke because you have no choice in anything with them. My last stay is just another normal stay at one of their hotels. We could not check in early because the hotel doesn't honor that Gold member perk, nor do they honor checking out late. We got a room that was different than the one we booked online and none of my special requests were honored, which consisted of an extra pillow and a couple extra towels. The room hadn't been cleaned in forever. There was dirt caked up on the floor all the way around every wall in the room and the bathtub was atrocious. The bedding had not been washed and there were gnats all in the room. They only gave us 2 bath towels and a floor towel, no washcloths and no hand towels. The remote didn't work. Had to go get another key card because they cut off the first one. I received less points than expected.

Definitely not friendly to travel nurses, they never want to work at a rate no matter how often I will be in the area or stay. They always require a $50 or more incidental although I frequent the area weekly. And the place is rundown, the staff is not friendly.

If I can help anyone to stay away from Choice hotel please do so. We made a reservation within their site. We couldn’t even adjust anything in the website. The website had some issues about changing the dates. We called. The representative at first sounded very helpful. She said she would be able to refund us for the confusion on the dates. Our refund was supposed to come in 10 days. We called and nothing. The only reason we continued with them and booked another room was because we would get a refund.

I stayed three different times and was told I would get a $50.00 gift card when I booked our stay then AFTER our stay, yes NO gift card. Then tried a THIRD booking and was to get a FREE night and as you can guess NO free night. I've been thinking about a class action suit. Choice Hotels does NOT do as they advertise. Ho as for their hotels being clean that is a BIG joke, in winter Haven Florida the Quality Suites is a real dump. Water coming in from the roof, doors that didn't lock and even some with NO locks, water running from a broken water pipe in its kitchen for two days, The choice hotels are not well kept up. I stayed in other hotels of their brands.

I’ve called corporate on Comfort Inn Suites in Columbia, SC. If you are planning to stay there, DON'T. My family and I was treated unfairly when on this property. Management cut the room key off instead of communicating what the issue was. When attempting to ask what the issue, the property manager was very defensive and aggressive. If you are ** just spend your money somewhere else. We were not the only ** treated harshly.

Do not fall for the Choice points. You'll NEVER be able to use them!! When calling the staff, they are absolutely clueless and when you request info or want a supervisor, they disconnect the call, Lauren, Tyree, etc, lazy. Don't fall for it. Again, they're useless!!

The company has worked to make things right for the negative experience my wife experienced trying to check-in. However, I still plan on contacting the manager of this hotel chain so she can be aware of one of her employee's actions. My wife was able to book at a different Choice Hotel using my app and experienced no problems at check-in. She did add a comment during her booking that she would be checking in, instead of me. Thanks!

If there is a choice I would like to give -5 or -infinite. Horrible experience with Comfort Inn & Suites (TXG42) 6687 Southwest Freeway Houston, TX 77074. Lady at front desk arrogant, racist and derogatory. I asked about chair in my room not good and lady canceled my reservation with racist comments and asked me to leave the hotel immediately after checkin. I need to book another hotel same day and go to different place. After traveling 6+ hour of my journey I got unexpected welcome at this location. See the hotel room chair in photos. I don't think anyone even use this chair at home!!

All my points gone and the warning went straight to my spam account. Good luck getting anyone who speaks English. Patrick Pacious CEO doesn’t stand behind his company. No one in corporate answers any questions. 27 million. Patrick you are not worth your outrageous salary.

Booked a room 2 months away and tried cancelling within 15 hours and they won’t refund me. I was afraid of booking through Choice Hotel and now I know why. Choice Hotel is a scam, they will eventually steal your money and you won’t be happy. Stay away from choice hotel.

I stayed at a 'Choice' hotel (Quality Inn, Union City GA) for one night and when I got there they required a 100$ deposit so I paid it and was told it would be returned when checking out. At checkout again I was told it would be returned. A couple of days later it was still showing on my credit card so I called and was told it would take a few days for it to be returned. So this wasn't a hold, it was an actual charge; which out of all the hotels I have ever stayed at (which is a LOT) this was never done but I wasn't too concerned because I was told it would be returned. Unfortunately, I forgot to keep an eye on this and it was never returned as promised multiple times. I only realized this when I was doing my taxes. So I called and now they are saying there is a note about smoking and that's why it wasn't returned. I don't smoke and absolutely no one smoked in the room.

I appreciate the time that Choice Hotels has taken to resolve the issue.

Sleep Inn Jourdanton Texas, The desk attendant said I must step outside and go online and make a reservation. When asking about points She said she didn’t think points could be used here. No luggage cart. No hot water.

Made a reservation directly with the hotel for a stay at the end of the month. Tried to cancel the reservation online and told me I was unable to. Call the hotel directly to try to cancel it and the lady that answer the phone couldn't even understand me when I tried to give her my confirmation number. So I called the reservation line and it took over 20 minutes for them to cancel the reservation! Ridiculous that it took that long to cancel a reservation that is in 3 weeks that I booked directly with them.

I’d prefer to give no stars but that’s not an option. On Monday I booked a room in Nova Scotia at the Inn on the Lake for end of June to 4th of July. I thought I was booking on the Inn on the lake website but it actually took me to the Choice Hotel website. Needless to say I booked my room. When I got my email it said my total charge would be $1333.10 for my total stay. This booking was cheaper if you booked and paid now. So I booked it. Being a senior I just assumed this was the Inn on the lake website. (Needles to say I was wrong) The actual website was for Choice hotels.

The room deadbolt didn’t work, the only mirror was in the bathroom, there was a broken metal object in one of the plugs, there was water damage in the hallway ceiling, the bathtub needed caulking, the tissue holder was rusted and the blanket was dirty.

They are running a New Year New Deal promotion on purchasing points. I purchased points, but the website said I had entered my zip wrong. I entered it again and it still said it was wrong. It was not wrong. I looked at my back account to find out I was charged twice so now I have almost $400 tied up. I called and talked to the person for over a half hour. They said it would take 7-10 days for them to refund that money. They said it was just pending and I said regardless of it's pending or not it's still tied up and now I can't book my vacation. I asked if they would honor the promotion when I was refunded since it ends in 2 days and I won't get my refund for 5 days after that. They said they had limited resources and couldn't do that. Absolutely no customer service just a room of people yelling at each other in India. Beyond disappointed you couldn't even do the minimum of honor the detail when your system was the one having issues.

Discriminated against. Horrible service. Stay away. Do yourself a favor and book at another chain. No hot water, rude staff, mold, hard bed, rude restaurant staff, no insulation so everything was loud.

I updated my information on the Priceline app because of a name change and payment change before booking a room at Clarion Pointe Hotel. I only authorized 1 room for 1 night. Priceline's system inadvertently sent a booking to the hotel in my old name and my new name and took the money out of my account for both. I let them know right away the mistake their system made and they said it's nonrefundable. If I had booked 2 rooms I could see it being that way, but I only looked at 1 room and booked 1 room.

Stayed overnight and someone tried to enter our room at 7am with a key that was given to him and front desk didn't apologize. Unprofessional staff made unacceptable mistakes. I'm waiting on my ridiculous TAXED room deposit that will take 6-7 days!

I had booked a stay at the Comfort Inn Nashville-Opryland for three days. I had a family emergency arise and was unable to attend the event I was to be in Tennessee for. I called the cancellation number; they were unable to help and gave me a second number to try. I was finally able to talk to a customer service representative. My calls kept being disconnected which resulted in me having to call back several times and explain to a completely new person why I was needing to cancel my reservation. It was finally decided that I would need to call the front desk of the hotel and see if they would be willing to let me cancel.

I stayed at a Choice hotel stay in Denver and there was drugs taking place beside our truck, the room was unclean and smelled like piss and smokes. We were charged $200 for the night and when we got there we realized that this really wasn't for us as we didn't feel safe at all. They refused to let us cancel the stay and go somewhere else. I've been fighting to at least get 50% refunded and they said they're sending me a wire transfer but has been about 2 months now and still haven't received anything. Very untrustworthy company and I'd avoid at all costs!

During my 8 stays in the last 2 weeks, I encountered some properties (6) that did not ask to add an incidental fee. Three properties added the fee to the bill instead of a different line to differentiate the two. They all said the fee would be erased the next day. It is 4 days and the KS property still has not done that. On another note, with the number of homeless, it would be extremely easy for them to come into lobby in the morning, take a room key off of the counter and go to a room and vandalize, steal items. This because none of the properties have a desk clerk on duty in the morning and no secure place to put the room keys.

I booked a hotel for Dallas Texas. Initially I booked the hotel for Dallas Fort Worth, TX near the airport. I called to change the booking to the book closer to the speaking venue still in Dallas. I got to the Quality Inn Suites in Dallas, TX off of N Central Expressway Way. Only to find out the the Choice Hotel reservation Rep had booked me a smoking room. I NEVER book a smoking room. I asked the CS rep to book the same type of room I had booked at the Dallas Fort Worth airport. The Quality Suites Inn had no more non smoking rooms available and I had NO other choice but to call Choice Hotel and book another room at a higher cost for $123 a night. This was NOT my fault but I was stranded sitting in the hotel office in a place that I was unfamiliar with. There was no assistance in finding me another hotel at the same cost of my previously booked room. I'm very disappointed with Choice Hotels. Something needs to be done about this. I couldn't use my points either.

We made a reservation that included extended parking for our flight to airport. I had an advertised price for extended parking and the employee at the 1800 reservation line honored that price with my reservation. He quoted my total which I agreed upon. When I followed up with the hotel front desk the extended parking price DOUBLED and the reservation had NO NOTES applied advising our agreed price for the parking. There is also a service charge associated with the room of $15.99 for using their 1800 reservation line. It is not refundable even though this was their error! Horrible customer service! I will NEVER stay at this chain!

This company does not honor their own rewards program and are unfortunately, quite vindictive it seems. Here very recently, I had an issue with points being added onto my Choice Privileges Rewards account, where we collect points for stays which will eventually add up to free hotel stays- my points were not added as they should have. They had offered 5,000 points in exchange for the mishap.

Made a reservation at Sleep Inn in Winchester, Va for trip to & from CT, and NC in 3rd week of August 2023. Had some folks in CT who wouldn't be available that week. Called hotel back to cancel August stays (trip) and changed reservations to 2nd week of September 2023. Requested email confirm for cancellation, told they just changed dates on earlier reservation. After we returned found that we had been charged for the second reservation in August, that I had cancelled. Filed a dispute for extra charge with credit card company & filed complaint with BBB. General manager has responded at BBB that it was just a "misunderstanding", and no refund for room charge, that we never used. I've said for years now that these days there seems to be a fine line between incompetence & corruption. Will leave it to your readers to determine, does this situation sound like "misunderstanding", incompetence, or corruption? Vote if they like....

I booked online with Choice Hotels for gov't. travel that I had to do. While I was booking online I chose the Gov't. Travel Discount. It was never applied to my reservation. When I saw the hotel had already taken my funds before I checked out I asked about my government discount and was told to contact Choice Hotels to fix it. So I did just that. It was very hard to understand the representative because of her accent and she told me I didn't get my discount because of a computer glitch. However, she still refused to fix it. I called back this afternoon to speak with the supervisor of the billing person, Lori, and she put me in contact with Michelle. She told me she could only give me money toward another stay. Which would be stupid on my part since they are currently taking money out of my pocket unjustly.

Updated on 0/09/2023: I send by private message all the information they request and still they didn't respond. I have not received any emails and I'm still waiting for my refund. Do not considered that Choice is a good Choice because they'll make you wait and not attend your petition if you need to get a refund because you cancel even though is in the time frame of the terms and conditions. Bad Choice.

We joined the Choice Hotels rewards program, got their credit to earn points and take advantage of their stay 2 nights get 1 night free. We are traveling to and around Texas for vacation. We book a Comfort Inn outside San Antonio with 10,000 points. We show up to the property and it was in great disrepair. Literally trash everywhere, and broken blinds in the windows. We just drove through and went to another brand hotel nearby. Next night we find a Quality Inn in downtown San Antonio, we do a ride by and the property seemed respectable. We book, get checked in and go to our room, 1st room wasn't nice, we immediately asked for a different room.

Because we have stayed at the Choice Hotel, Cambria, in Traverse City, Michigan, and enjoyed the Hotel and its staff each time we stayed, we attempted to reserve two rooms in October for our color tour with friends. I first attempted to use the on-line reservations, but it is awkward to reserve 2 rooms for two different parties and I could not properly manage the rooms, locations and credit information, so I called the Choice hotel reservations. I encountered some language difficulties, and a variety of room prices but eventually received a price I thought we could agree on: $219 which agreed with the on-line price for the rooms per night. Then I was told, actually, $220, and I said I needed to check with our friends on that price.

I have been a Choice Hotel rewards member for years, until today. It's a very complicated and drawn out situation. Bottom line, they charged my credit card too much and the owner and desk clerk lied about it. We have evidence that the desk clerk erased notations on my reservation. The owner stated I cussed out the clerk which I did not. He refused to show me the videos. My daughter and sisters were there and said I never cussed anyone out. I was upset because of the money was withdrawn from my account. Yes I was upset.

We checked in early Saturday September 16th. Went to the room changed our clothes and left for the day. Upon return I turned the bed down and there was a cockroach crawling around the bed. My husband took pictures and proceeded to kill it. We packed our belongings and went straight to the front desk where the clerk took our names and numbers and said she would Inform the manager as she could not process a refund. We heard nothing from the manager. I called Monday and was told she would be back in Wednesday. I called Wednesday at 12:34 and she was at lunch and was told I would get a call back. You guessed it. No callback. I also called Choice Hotels whom offered points.. No thank you not after this service. And emailed the general manager with no response. Never again will I stay at one of their properties. The lack of compassion and acknowledgment from management is just sad.

PSYCHO CLERK. I do not think it is too much to ask for a company like Clarion Hotels to treat customers with respect. This means a corporate culture adopting this value as its standard. Engraining its employees and franchise holders to respect customers. Impose meaningful consequences when this standard is not met. And to make things right with customers when they are disrespected by employees and franchise holders.

The hotel posts an angry front desk warning about the ways you will never see your $109 deposit again. It's chiefly about behavior. Has nothing to do with missing towels or breakage. Management threatens anyone considered abrupt or unpleasant interacting with the clerk. It adds other behavior and attitude issues that will cost offenders their entire deposit. Forfeiture is entirely arbitrary and not subject to review or appeal. The punitive forewarning is nowhere described in the booking process. To be clear, only payments by debit card and cash are listed - online - as subject to the $109 fee. Challenging that discrepancy is a risk not worth taking. We have a screenshot of the front desk sign. Let me know if you'd like to see it.

Do not book through Choice Hotels. They told me if I canceled a reservation they would refund me with 7 days because I booked for the wrong weekend and paid cash only because they stated they would refund the 2 days that I did book. Mind you they took the funds immediately off my card. Had I known they weren't going to refund me I would have never stayed at that hotel period. There were many other hotels available. So now the Hotel staff acting like they released the hold. Then I call Choice Hotel they trying to refer me back to the Hotel. Then Choice Hotel sends me an email asking if I had Zelle so they can send me half of they charged me. Then I call them back. Going in circles again.

Booked a hotel in July for a vacation in October... Had to cancel it 10 days after booking... They changed my credit card 240.64... Spent three hours on a call getting shifted all around. Hung up on. To be told no refund and that the customer escalation line was the highest department in the company... They stole money from my family.

I accidentally chose an incorrect date via Choice Hotels app. 3 phone calls later and 1 hour on the phone, I was able to change the reservation at the hotel's front desk. Otherwise they said I was out of luck and would be charged. It was a nonrefundable booking but come on....I just needed to change the dates. There are other hotels to stay at...

Choice hotels discriminates against the Military and those that use the military rate when booking a room. The military and government employees are the only customers that are specifically prohibited from using the Choice Hotels Lowest Price Guarantee program. Even when the price discounts that AAA, AARP and seniors get are the exact same price per room as the Military discount.

So me and my husband made a reservation with Choice rewards for Friday Aug 4 and check out on the 5. We got to the hotel and we're in their computer for Aug 5 check out on the 6. Our reservation was for a king-size bed nonsmoking and we ended up in a double bedroom in smoking. I contacted Choice rewards as the mix-up was on their part and they blamed us, the hotel and anyone they could think of but never took responsibility. The supervisor wouldn't even talk to me, they hung up on me instead.

I stayed at the Clarion Hotel in Leesburg, Virginia on July 21. The room was fine, if not for the fact that I was charged for two nights when I stayed only one night I would have given this hotel 5 stars for the price. I paid $105.25 when I arrived at the hotel, not online. I left the next morning perfectly happy, and drove to my art class in Washington DC which started at 1:00 pm. Then I saw that the hotel charged me $121.44 for an additional night on July 22, when I NEVER STAYED there for a second night. I spoke to the Clarion Leesburg General Manager on July 31 and told her what happened. She promised to get back to me the next day.

I wanted to review the Quality Inn and Suites in Farmington, NM. I was on a business trip with 4 other nurses and my work booked all of us (5 in total) in this hotel on July 10-13, 2023 through Hotels.com website. The reviews were shown as 8/10. When I arrived the young lady at the front desk was very kind, but told me there were no elevators. I asked for a downstairs room as I have bad knees and am waiting for surgery, so stairs are very hard for me to maneuver esp. with luggage. She told me there was no available rooms for the disabled and there was no one who could help me get my luggage up the stairs. This is against the American Disabilities Act.

I'm a truck driver who often books hotels throughout the US, roughly 300 nights a year. Recently, I have been unable to access my Choice Privileges account. Only answer that customer service has given me is that my account is currently under "corporate review". No additional elaboration whatsoever. This is very disruptive to my travels and has caused me to book other hotels through Wyndham, IHG, Best Western, My 6, Radisson, etc. Meanwhile, Choice Hotels is losing a steady stream hotel fares while it blocks my account for no apparent reason. Self defeating indeed!

We stayed at the Cambria Suites in Rapid City for a planned 5 days, but left after 3. The hotel was clean with comfortable beds and comfortable pillows. No complaints on the room. Upon check-in I inquired about a possible upgrade. We are members and the hotel was booked so when staying at IHG hotels, they are very good about moving you up under those circumstances. I was willing to pay the difference. The lady at the front desk was alone and flustered. She said there were 2 rooms available, but since we booked through Choice online and not directly with the hotel, she couldn't make any adjustments. She then explained that they would run through the charge for the entire week but it wouldn't actually charge it to the card until check out. I told her there was a possibility we could leave a day or two early, and she explained it would be ok as long as we gave them a day or two notice, which we did.

I booked a room through the Choice Hotels website (non-refundable rate) and was billed more than quoted. Calling customer service is challenging as I started with the hotel, then to reservations then to customer service only to be told this is a 'franchise' issue and I will need to deal with the hotel (where I started). My issue is I spent over an hour on the phone and no resolution even though my entire transaction was completed over the Choice Hotels website and had nothing to do with the actual hotel. Choice Hotels may have just become my 'least choice' hotel as of today!

Updated on 08/10/2023: This 3 month ongoing escalation keeps going back and forth.. They say one thing then another. The company doesn't adhere to its own policies IF THEY ARE even known to the agents. LATEST STUNT YESTERDAY... "Please verify your account with this piece of info.." and this OR this piece of info. I GAVE full verification.. and the agent cuttingly says, "I swear I'm not trying to make it more difficult. I need more verification.." I know what they are doing as I have worked customer service my entire life. I'M SOOOO UP TO MY NECK in this UNPROFESSIONAL COMPANY THAT I POURED SOOOO MUCH MONEY INTO.

Choice Hotels has a promotion going on for two stays get a free $50 gift card, which they give you in points and are refusing to give me the points I am eligible for. I call and they change the rules every time I call but it’s not in the terms and conditions.

Thank you for your help on this. While I wish that it didn't take so many calls to resolve this, I am grateful to you for getting it resolved.

We stayed at the Helen Ga Quality Inn. We have stayed here before. THIS WILL BE OUR LAST! When we tried to get into the room, my husband had to put all his weight against the door to open it. When we entered, the TV was on and the bed looked as if someone had laid down to watch TV. You could see where someone laid their head on the pillow. I then pulled the covers back only to find blood on the sheets! The base on all the lamps had layers of dust and the gold chair in the room had stains all over it. On our second night, we were laying in bed and watched as SEVERAL cockroaches scurried across the floor. WE ARE DONE!

Do not make a reservation with Choice Hotels!! We had a reservation at NYC hotel near JFK made 1 month prior to the date. 2 days before the date we receive an email saying we are looking forward to your stay. On the day of the reservation we arrived at the airport and called the number we were given for the shuttle. The person at the other end named Daniel said that the hotel has been closed for more than a month and has been changed to a shelter. We asked why we were not notified and the person said, "We have notified the choice hotels, since you made the reservation with them choice hotel was supposed to notify you."

We stayed at Quality Inn & Suites Richardson-Dallas and felt so unsafe that we left early. Some issues during the stay included exposed wires in the bathroom, blood on the walls, and expired fire extinguishers (I have pictures of them all). There is also no elevator at the premises, which is not stated on the website and was an issue due to my disability. I would not have booked at the facility had I known. The response by the hotel to my concerns was that the stay was non-refundable. It did state this on the website, but I did not realize it would be so unsafe.

2287 W. Northwest Highway, Dallas, TX, 75220. Beware. This hotel is surrounded by hooker-ville, the street name of Shady Lane is just that. The entire parking lot is filled with every weed smoker in the surrounding neighborhood. This is not a family friendly environment for a baseball traveling family. After arrival of our first 2 hours there the cops showed up and told us to leave or else our vehicles would be stolen before morning. There is no security in the parking lot. The elevator doesn't work and by other reviews hasn't worked at all this year.

The company responded to my complaint in a manner which I, as a Choice diamond member have come to expect. They have demonstrated that my complaint did not fall upon deaf ears and have explained to me that such conditions are subpar for their organization and that corrective action will be taken. I feel that the company went out of their way to let me know that they value me as a Choice diamond customer and for that they deserve 10 stars, but I can only give them five here.

Had reservations but check in was painful. Television did not work. Deadbolt on door to lock room did not work. Tried to call desk several times about issues but would ring twice and hang up. Tried to let the desk clerk know about issues when we checked out and he just stared at me. Also tried to contact customer service and couldn’t find contact for corporate level.

I prepaid for my reservation so I would be guaranteed a room. Shortly after they sold the hotel and did not transfer registrations to the new owner. They did notify me that my reservation was no longer valid due to the sale. They refuse to process a refund. Basically I feel they have stolen my money. Beware: this business will steal your money and toss you out into the cold. They did not honor their prepaid reservation. At least have the courtesy to give me money back!!! It’s theft. This company steals money from their customers. They didn’t even bother to notify me that I no longer had a reservation. No notice whatsoever.

I was looking for a hotel. I made it clear that I did not want to sign up for choice rewards. The guys told me he was making my reservation. He was such an unbelievable jerk. I am in a rush to find a room. I was mislead to take my personal information. Wasted 15 minutes and tried to trick me into taking the room for 1 night rather than the 2 I needed. I feel completely violated and will delete my account soon. Avoid Choice, they tricked, me, wasted my valuable time, took my personal information in a tricky way and then did not have a room for me. SCUM.

We stayed on a Sunday night. The parking lot is empty. We check into the room and sit on the bed, TV on and can still hear the convos of people on both sides of us. I call the front desk and advise since the hotel is nearly empty could they please move us to a room without immediate neighbors. The front desk clerk told me no, it’s against hotel policy. I advised I would be leaving negative reviews and she merely said “ok”. I will never stay at this brand of hotel again - neither should you if you want a good night's sleep or a modicum of privacy.

My husband and I spent the night of 03/23/23 in a Comfort Inn 1400 Buena Vista Drive in Lexington, KY. The room had an odor and the carpeting looked as though it hadn't been vacuumed in months. Very disappointed.

I paid for two rooms at a hotel with points. I purchased the points specifically for use at that hotel for two rooms for one-night. Choice Hotels sent me a letter, two weeks before my stay, stating: "This hotel is no longer franchised by Choice Hotels, and we are no longer able to guarantee this reservation... This correspondence does not ensure confirmation or cancellation of this reservation, so please contact the hotel first at (305) 887-2153 before making other plans."

This was a horrible experience. I initially wanted to complain about the room because it wasn’t as described through Choice Hotels. The Cashiers name was Kumar. He was very rude and unprofessional. A mouse ran over my husband's foot. When he told Kumar he laughed. Kumar and my husband got into a disagreement about him laughing because my husband didn’t think it was funny. We changed rooms and The next day the manager gave a discount of $40. The new room has ants and we also saw a roach. I made a recording and showed the front desk representative. She got upset with me and said she could only give me $15 off of a room. She said this in a condescending way.

Please do not book any hotels, believing that Choice will stand by their ‘low price guarantee.‘ I found a hotel room on Hotels.com for $50 cheaper. But booked through my Choice Hotels account because of the price match guarantee, but they did not honor any of their promises. False promises & lies throughout this company in my experiences. Beware! And customer support could care less about helping, couldn’t even respond to numerous inquiries about this that I sent.

I booked 3 nights through the Choice Hotels website. Had to cancel a while later due to timing and cancelled online well within the cancellation window. Once the week of the original reservation came, I then saw charges for all 3 nights on my bank account. I called the hotel front desk at 9am on a Saturday, and I was told the cancellation was not showing and that no manager was available at the moment to correct it, so they'd call me back. I called Choice Hotels corporate, and they verified the cancellation and said the reservation had been reinstated by the hotel and even checked in, without my authorization!

I feel I was treated less than and for sure my race played a part with my treatment. I was denied the ability to sit with my 70 yr old mom in their lobby to wait for the room so we sat in the parking lot almost 2 hrs until it was close to 3pm.When you can clearly see they are half full. There were no customer service skills, it all seemed like I was a hassle. If you book this thinking there is breakfast, you are wrong. Just an easy way to charge more. Then use covid19 as the reason, when you are following no other rules.

New ownership has taken over at the Spanish Trail MainStay in Houston. Employees are fleeing from the changes. I used to stay there approximately 50 nights a year but will be changing that. My biggest complaint is what used to be a decent breakfast bar has been reduced to nothing but a waffle maker and coffee. In the past there were, juices, oatmeal with brown sugar and raisins for toppings. A large selection of cold cereal, whole milk and skim, a good selection of breads and muffins, cold filtered water and waffles. This morning there was only was only coffee and waffles. Nothing else.

In March 2022 I made a reservation at 17 West Hotel in Tulsa Oklahoma, part of the Ascend collection using the CHOICE privileges website. I am planning on attending the NCAA wrestling tournament. On December 26, 2022 I was emailed that my reservation was going to be canceled. I was told that the hotel was booked to a private party. I was offered absolutely no assistance in obtaining any other hotel not even another choice property.

I went to do a reservation thru app using my points. An error was fine noticed after the confirmation of my reservation called right after. List my points my money 2 hours in the phone to cancel and change my reservation, I was hung up on, put on hold till I hung up. Then too say expired, can't cancel, took my money and my points. Now I have no points and took my money and cannot help me. 2 hours 3 different numbers was treated so badly and just left in the phone for a manager till I hung up. Not fair, worst customer service I have ever experienced. And they don't care, told me they couldn't help me. Will never use this app. I use them all the time for the horrifying customer service.

Choice hotels in Johnson Creek Wisconsin refuses to give a refund even with Covid diagnosis. I called 10 days prior, 1 day after reservation was made. GM didn’t call me back, then said no refund will be given. Very wrong to insist on keeping your money even when you can’t travel due to illness. I will not stay with this brand after 7 years as a member.

My daughter and her 2 sons (2 & 3) were needing a room for one night. I called the hotel in advance to make arrangements to pay in advance. After receiving detailed instructions, I was told to go ahead and pay for the room from a staff member directly at hotel, although she was informed I was booking at choicehotels.com. She emailed a CC authorization while my daughter was already there waiting to check in. After I paid the “non-refundable” rate for the room, I got an email request from a different staff at the hotel requesting a $250 deposit. I didn’t have it! I had no way of paying the $250. When asking for the person I spoke with regarding the reservation I was told she left for the day (a ten-minute exchange). The hotel informed me that it’s posted in the lobby, as well as on all third-party websites about the $250 deposit.

On December 30, 2022, I scheduled a pick up at Skinner’s Auction in Marlborough, Ma and since it was nearly a 5-hour drive each way I decided to find a room nearby and take my time and enjoy a 2-day getaway. I am a Gold Choice Privileges Reward member so decided to use my points for a stay, and found a nearby Quality Inn in Worcester that seemed to offer what I needed and a hot breakfast to boot. Since I trusted Choice Hotels from previous experience I had no concerns in booking, until I arrived in the late afternoon. Even from the parking area, I could see that this 3 story building housed a questionable clientele, with balconies with the belongings of the homeless stored in plain view.

We had an awful experience at this location. The manager harassed us from the very beginning. First, I was berated by him for not picking up the phone and calling for service correctly. Then he was trying to make me pay cash for the pet fee instead of using a card, I had booked on Priceline. I didn't want to stay after that, but my husband suggested we go to dinner and it would be fine. We got back after dinner and my autistic son took our dog out before bed the manager asked him for the room number. He didn't know. He just remembered which door it was. The manager proceeded to chase him and pounded on our door at 9:45 P.M. My husband was woken up and answered the door to have the manager ask if we had a pet, which he knew and we paid the pet fee. He then insisted my husband show him, my son. It was a very disturbing experience and we left immediately after. We did not stay the night and it has been impossible to get rectification.

Choice Hotels is refusing to award points for our most recent stay in July. They claim that the reservation was made in my wife's name (we were both listed on the reservation) even though the reservation confirmation and reminder were made by and sent to me. During the pandemic, they were the only loyalty program that cancelled my points due to inactivity. I will be using other loyalty programs in the future.

My recommendation is "NOT/Never to apply for the Choice Hotel Visa Card". Someone like me never gets the bonus points as they promised. I have been kicked around for a total of like 8-9 hours on the phone and on the email trail without any solution of my missed 28,037 bonus points.The Barclays Bank's Choice Privileges Visa Signature Card group wants me to call the Choice Hotel's Customer Service. And vice versa. The Hotel's Email Resolution Desk was also involved. It is really frustrating and exhausting for no one to take responsibility to serve their company's reputation on customer service.

Jesus the reviews are ridiculous! The hotel condition is not bad. It’s just that firstly, people have to be living on first floor here. We arrived. Nobody there but we’re given a second floor room. No elevator. Processed smell throughout hotel. About 3:00am were awoken by truck with loud exhaust. Guy was in truck for 30 minutes then left but returned around 4am. Someone living there making a drug run? Remember this is Rock Hill. Breakfast was all processed food. Waffle machine CLOGGED but front desk fixed and waffle was gross tasting. Took a prepackaged breakfast sandwich that was expired 2014. See photo. It smelled and tasted like body odor. Beds and rooms not bad but I would never stay here again.

I booked a one night stay at the Quality Inn Oceanfront at 5400 Coastal Highway, Ocean City, Maryland. We arrived at 9:00 pm to a dimly lit parking lot, after driving for 7 hours. The lobby stunk so bad from overpowering air fresheners. The bed linens were dirty, the rug had a red stain, and was ripped. The bathroom toilet was absolutely filthy and the vanity was missing a piece of cabinet. The inside of the door looked like it was broken many times and unsafe. We slept very little and left at 5:00 am. On our way out we saw the door to our room was literally black from being old and abused.

Stay Oct. 2022. $200/night. Choice hotel (Cambria RDU airport) offered me 3 dirty used rooms upon check-in. I had to pick the least dirty or sleep in the car or their lobby with my children. There was no other choice. There was one person on staff; no housekeeping, no managerial support, and no help. Choice does not stop their system from allowing people to continue booking rooms when they are sold-out. I booked on their site NOT 3rd party. The room was $200 which they charged me for, marked me as a no show and thus unable to refund it. No manager override the next day either. No return call or email from managers, gm or owners.

I have used Choice Hotels almost exclusively for the last decade and finally I have had all I can take.... I purchased additional points last week, and they were not added to my account, so I called Customer Service and was told the transaction failed and did not go thru.... I find it very interested I was told that since Choice Hotels sent me a confirmation email regarding the purchase, the purchase was added to my credit card account and debited from my account, AND I have received a billing statement for the charge....BUT Choice tells me that charge did NOT go thru ....If it had not gone thru, WHY have I been billed by Choice for it??

Stayed at Clarion Choice Hotel Strasburg PA. From the time we opened the door the odor hit us in the face like brick wall. Smell of wet dog and foul feet was disgusting. We were told that was the only room cause we had our 4lb chihuahua with us. Not only did we have to sleep in 45-degree weather with windows open but there was cobwebs all over room. Blood on wall and bedspread. Holes cut in bread spread as if cutting out stains. Dropped phone cord behind table and moved table to get to it, worst decision, there was wrappers, candy old white claw can. No one cleans these rooms and they charge 200 per night. Ridiculous. Never will I stay with this line of hotels again. And we received 2 towels for 4 guest.

The company contacted me and resolved it. I am very grateful for their concern.

In check in to Comfort Inn on July 18th for an overnight stay celebrating my granddaughter birthday with trip to Sesame Place in Pennsylvania. I had 2 rooms which was horrible. The rooms were smelly. The chair had this big noticeable white stain and this is just 1 room. The other room was just as horrible. This chain of hotels, motels needs to be closed down until they can do better. Once upon a time this was a nice clean and decent chain of hotels, but now they are garbage. I want my money back for this stay.

I booked at econolodge where I know is clean and I have stayed before. I got to the hotel late in evening after driving all day and expected my room since I booked in advance. Hotel tells me my room was mistakenly rented and they will get me a room at a hotel down the street at a sister hotel and I don't really have a choice this late in the evening so I go only to find bugs crawling around and the place is disgusting so I leave. Bad enough I lost $137 on a place I wouldn't let my worst enemy sleep in BUT, I book with Choice for the points and free nights and decent promotions.

I have ASKED numerous times for a RESPONSE and REFUND of TWO $100 bills STOLEN from my WIFE's PURSE at the QUALITY INN in ATHENS, ALABAMA on 9-17-2021. We were "watched" by a housekeeper, and as SOON as we went to the continental breakfast the MORNING after our night stay, the Housekeeper ENTERED the room (using her MASTER KEY) and only did two things: (1) she placed fresh soap and towels in the bathroom and (2) she opened the PURSE my wife left on top of the bed... and STOLE $200.

One of the worst hotel chains I have ever tried. They have the low income housing at their hotels and the guests are super sketchy. I had 3 nights booked at the Rodeway Capri in New Jersey. I was approached by a "guest" who asked me for money. When I refused he followed me to the lobby and waited for me outside. The hotel refunded me for 2 nights but still charged me for the night I stayed. 2 months later I booked a one-night stay at Clarion in Miami. Again felt super unsafe, called customer service and they refused to refund my stay. These hotels are scary to stay at, especially if you are staying with kids, NEVER book a Choice Hotel. You will regret it just as I have TWICE.

There is no decision makers you can ever talk to with Choice Hotels. Just robotic people saying the same thing over and over again. I was led to believe buying points was a good deal since you can pay with points or renting directly. Bought the points and then found out I couldn’t even apply them to my hotel!!! It did not tell me that in the fine print. I will be disputing this with my credit card company. The points are completely useless and I was not allowed a refund despite calling in 5 minutes later after buying the points. Talking to customer service for over an hour and being hung up on. MISLEADING COMPANY AND HORRIBLE CUSTOMER SERVICE. No refunds!

I stayed at the Quality Inn in Marshall, MI and did not have a good experience. My spouse and I got about 1.5 hours of sleep because the hotel (more like a motel) is in such poor condition that we were kept awake most of the night by all sorts of noises. The rooms don’t appear to be soundproofed at all, and we could clearly hear other people moving around the hallway, opening and closing doors downstairs, and people in the parking lot taking or starting and driving their cars. The refrigerator in the room would kick on and make insanely loud noises, as did the air conditioning unit. The room and hallways had stained carpets and a bad, stale smell. The bed was also pretty uncomfortable- you could feel springs popping through in portions of the mattress. I expected that for $130 a night, this would have been a more well-maintained hotel with a more pleasant and comfortable environment- but it was not.

I have been a Choice Hotels loyal customer for more than 25 years. I need to say that I am a senior >70 years in age. Recently, over the past 30 days, my wife and I found ourselves traveling from Georgia to California (San Francisco) to enjoy a cruise to Alaska. Much needed time to enjoy each other's company. We enjoy driving vs air travel to the port to take a cruise ship. In doing so, we stayed at 5 different Choice Hotels locations.