Choice Hotels Reviews

Needless to say it took forever on the phone to get someone to help from the GR desk. When they did respond it was a result of me posting it on their site. The lady said she understood my situation and said "I will take care of it" and never called back. Then sent message to Choice executives and got a response that was quick and dirty. Told me that it was my issue, that when I hit confirm it was a done deal. No other explanations. The local people at the hotel were rude and could not even understand my issue, Choice will not go out of business because they lost me as a customer but I will make my efforts to assure those I care about avoid these hotels.

To try to salvage a little of our vacation for the kids and try to find another motel, when I went to check out they were going to charge me through Sunday. When I questioned about the charge for the roll around bed, they would not take off my bill. They charged me $10 a night for a hide a bed, that had to block the door to use.Thank God the place did not catch on fire. The office people played stupid to the fact that the rooms are not setup to use a hide away bed. Sorry excuse for a motel. I think all the workers lived at the motel. So much for going through choicepriviledges.com.

I cancelled and rebooked making sure to not do that again. SOO... My credit card was charged for $180 and customer service said that I had bought extra points with my $180 and I could not get my money back. Every other reservation I made, I was reimbursed upon cancellation... WHAT GIVES??? I felt like not only was I tricked but I was conned as well!!!

The police presence was unreal! There were drug deals in front of my children and adult services later in the night. Also large party the second night we were there. I know you ask why we didn't leave, well the booking agent said no cancellations or anything, same as hotel!! Fearing for my safety the second night I moved desk and chairs in front of the door and didn't sleep a wink, I had heard 2 guys appeal my of breaking into rooms (one actually was broke into that night). I won't even get into the nasty situation of breakfast.

Upon checking out I was given a receipt saying I owed another $136 on top of what I paid the booking agent!!! Also they charged my credit card for 2 phone calls to the front desk!! x for towels I didn't have and a tv that didn't work! I asked why I was charged and the only uneducated answer was, "That's what we do!!!" Really!! I immediately put a stop on all my cards until I can get this resolved. I will never again go to any Choice Hotel or go through Hotwire, both of these places will rip you off and don't care about yours or your family's safety! If you want images I will send separately too many to fit on here.

My first call to Choice Hotels was met with an individual arguing with me that my reservation was made through a third party and I needed to contact the third party to cancel the reservation. I repeatedly ask which third party was it booked through and was led around in a verbal circle before transferred to the 'promotions department' which is nothing more than a sales team. My reservation was booked at choicehotels.com, not a third party.

A second time, I was transferred to the promotions department to help me with my request, only to find the promotions department was only interested in selling me on their various brands and booking an additional stay as before (see above). Another individual provided a telephone number to call, 800-786-9222, assuring me someone at this number would be able to cancel the reservation. The number, 800-786-9222, is not a working number. At last I was provided a number, 800-300-8800, which placed me on hold, two separate times - one for 16:15 minutes/seconds before I hung up, second for 19:05 minutes/seconds before I hung up. Absolutely pathetic service and incompetent staff. Still unresolved, I will file a dispute with my credit card company now.

While the receptionist was on the phone, a security guard comes out from one of the hotel rooms on the first floor in uniform - he looked like he was asleep. Offered no apology or otherwise. Unwilling to accept responsibility for mistakes and poor customer service. The manager and staff tried to state that I was told the parking lot closes at 10 - this is a lie. On Friday night I drove into the lot at 11:45 pm and there was a security guard there - Saturday night into Sunday I guess he decided to go to sleep. Customer relations department is a waste of time. They just keep you on hold and never give you a solid answer. I would not recommend this hotel - too high to pay for a hotel that accepts no responsibility and offers zero compensation for poor customer satisfaction.

My room had so much condensation my clothes, bed, furniture, papers, bathroom were damp at all times. I reported the conditions to the staff, they came and spreaded air freshener, which did nothing. Several family members requested another room only to experience the same problem, some rooms were not as bad as others. This hotel is old, paint coming off the walls, wallpaper is being held up by thumb tacks. The lobby was hot. The pool was the best feature of this hotel because it was recently inspected and repaired. The last day of my stay the air conditioner stop working in my room. I was more than ready to depart this hotel. This was the worst experience I have ever had while staying a hotel. If you complained a 10% off the price was given as a compensation.

Then I went to blow dry my hair and there wasn't a blow dryer so by now I was really upset. Had we known that the shower didn't work we would never rented. The bed was very comfortable had a good night's sleep and my back didn't hurt. My husband told them about it at check out. She said the manager wasn't there and she would have her call him, that was on July 22. He never received a call that's why I'm writing this.

The CS person became very rude and very loud and insisted that I get on the phone. I told my wife to just hang up. I have gotten several emails from Choice Privilege for this $50 gift card with links to log in and check my points. I have never been able to log in. The web site does not recognize my CP number, email address, or anything else. I have emailed them several times with no response. Is this a scam? Has anyone received a Gift Card? Is this just one more marketing gimmick?

I call the hotel and they said this happens all the time, but there was nothing she could do since it was no cancellation and that we'd have to call customer care in the morning. Now annoyed, I came to this site and saw that I was not the only one that fell victim to the deceptiveness of booking on the website. I read about the hard time and runaround that others had got in trying to rectify the issue, and by the time the call center opened on the next day, I was really to go into battle with these people. I let them know that I already knew that ultimately they can indeed fix the mistake so don't send me back calling the hotel and I AM going to get this modified without a bunch of hassle. The call took about 25 mins with me being on hold for most of it but they were able to cancel the reservation and re-book at the current rate which was fair enough for me.

All was well at this point. We arrived at the hotel and checked in early. The stay was actually great and the manager seemed pretty friendly. We check out the next day and head home. Mission complete. That was two weeks ago. I still have yet to be refunded for the erroneous booking. They told me over the phone that it would be 3-5 business days so I gave them the full week.

I called back on the 18th - was informed that I would have to call the hotel to have the refund issued. I call the hotel. The manager immediately knows who I am and tells me that he put in for the refund earlier that day and that I should get it sometime that week. It never came, so I call yesterday. The lady pulls my information up, says that it issued already and that if I haven't received it yet that it must be a problem with my bank. That's complete bull. As far as I'm concerned, you had no problems pulling the money off my card so just reverse it! So as of now, I have yet to get my money back and I've arrived at the true runaround moment with these people. And I'm not rich, that's $80 I can use to get through the week!

Unable to update any personal information such as address, credit card preferences etc. FAQ page lists 844 779 8472 for website support. I called that number and I was on hold for 10 minutes and the call was dropped. FAQ page lists 888 770 6800 as Choice Privileges Service center, I spoke to representative Marcus. Marcus said I must speak to Member Services because Member Services can refresh my account and if that was unsuccessful, Member Services would be able to open a "help ticket" with technical website assistance.

I was transferred to Member Services. The female agent at Member Services did not give me her name. The female agent was NOT able to refresh my account. The female agent could NOT open a help ticket for my account and she stated I must speak to someone at "Web Assist". The female agent told me to call the same number that disconnected me at 844 779 8472. I explained I was previously unable to reach anyone at that number. The female agent was supposed to transfer me to someone at "Web Assist" but the male answering that transferred call explained he was NOT Web Assist but instead he was in a department called Digital Assist. He did NOT give me his name. He said we would transfer me to Web Assist.

This next call transfer was to an "Out Of Country call center" with a terrible phone line connection. After a great deal of time trying to communicate, finally the male who answered said his name was Joe. After a great deal of time trying to communicate Joe was able to update my address for my account but Joe said he was NOT able to open a "help ticket" for my account so that I could edit my own information on My Account which I am still unable to do. Joe stated there was nothing else that could be done and he said I must wait until the website is updated. Choice Hotels has lost my business and I will do my best to encourage all my fellow workers, friends and family to NEVER use Choice Hotels. Horrible way to do business.

BUT LET'S TALK ABOUT THE RODEWAY INN on S. Nevada Ave in Colorado Springs. Rodeway's website, Google, and many hotel search engines all say this hotel has high speed internet, free continental breakfast, coffee in lobby all day and night, dog park/run, micro fridges, and microwaves. Well, after checking in and pre paying for a week, I come to find out there is no internet. Absolutely NONE! Turns out the owner, Bill, has a 12 mbps internet service in the office of the hotel and gives out the password to the rooms closest to the office. As for the rest of the guest in the other parts of this crappy hotel, we are given the password to the internet next door at the Circle S hotel, because they have NO INTERNET at the Rodeway Inn. I had to use my phone as an internet pass-through and eat a significant amount of data that I HAD TO PAY FOR OUT OF MY POCKET TO AT&T!

But that is nothing compared to the room that I checked into. Someone had sprayed an overwhelming amount of lemon cleanser on the floors and curtains to make it smell nice. Well, the room was FILTHY! Dust. Years and years of dust. Everywhere, black webs behind the entry door, built up filth and dust on bathroom baseboard (tiled) screws coming up through the thresholds, etc, but the filthiest thing in the room was the A/C unit that HAD NEVER BEEN CLEANED! (PHOTOS OF A/C ATTACHED) I had to clean the filter, the coils, the thermostat and the grated covering. DISGUSTING!

If that weren't enough, I show up for the "free" continental breakfast. Yes, I expected it to be horribly crappy, but below crappy?? Come on! BUT... Not only is the 'breakfast' HORRIBLE, the crooked owner, Bill Kenline, charges people $2.00 per person/breakfast! He pockets the cash to help aid his horrible ailing business. CHOICE HOTELS AND RODEWAY INN ARE LIARS and CROOKS! Furthermore, ALL OF THE HOUSEKEEPERS AND MAINTENANCE PERSONNEL LIVE ON SITE, in these ran down, **, apartments with landfill materials piled all around (photos attached). The place is a debacle and is run as such.

Also, after staying for over 30 days I was entitled to my taxes to be refunded due to the rodeway being my legal residence, per state law. Included in that benefit provided by the law and State of Colorado, I was not to be charged any further tax. Bill, the owner, saw fit to tell me that I wasn't going to get my taxes back and be charged taxes because he is losing too much money on "that room" (my room) (a crappy queen, with NO, NONE, ZILCH, amenities). He tried to tell me that he was going to check me out and then back in, so the taxes would be included. I don't think so! I have a legal degree and have worked in and with many state governments. HE CANNOT DO THAT!

So, I had to call the State, did my legal research and then call Choice Hotels and argue and threaten them with everything I had. They in turn called the hotel, and what do you know? I had my taxes back and was not going to be charged taxes. Bill didn't like this, so he did what he could to get me out of my room. Not to mention, I asked for a weekly rate and was advised by Bill that there isn't a weekly rate during peak season, but while I was standing at the desk being told this, the front desk clerk told someone on the phone: "Our weekly rates, start at $420.00". BILL IS A LYING, THIEVING, CROOK! DO NOT STAY HERE! YOU WILL REGRET IT!

THE OWNER, Bill Kenline, runs credit cards after guests have checked out. He steals thousands of dollars from guest by illegally keeping their card numbers and charging them random increments to not be detected! I had to call my bank and cancel my card, report the Rodeway Inn and Choice Hotels charges as fraudulent. I am in the process of filing a police report and then pressing charges against Bill kenline. He has been allowed to get away with this for too long. NOW I'M HERE, and WILL NOT ALLOW IT.

I will be petitioning the Choice Hotels and the Rodeway Inn at 1623 South Nevada Ave, Colorado Springs, Co. 80906, for a full refund of my monies for the duration of my stay. I was terribly inconvenienced, lied to, misled during and after spending nearly $2,000.00 on this place (It's summertime in Colorado Springs. This is and has been the only place available for 2 months because I was there and able to renew from day to day/week to week).

I didn't feel confident that things had been taken care of correctly, so I called the hotel directly and they said that they hadn't made the cancellation and that I now had three hotel rooms booked instead of the one I wanted originally. I then called the manager of the hotel directly and he told me that I couldn't make any changes to the reservation. Then I called back Choice Hotels and they said they couldn't make any changes to the reservation either.

Luckily the hotel cancelled the third room reservation. I would strongly warn anyone to not use Choice Hotels website to book their hotel. I have seen many other bad reviews of the company, including people getting more rooms than they intended to get and getting double charged for the same reservation. My personal opinion is that this is a scam site. Be warned!

I eventually spoke with Maya who sounded very helpful and put me on hold while she said she would try to assist. She came back on the line several times stating she was still trying to cancel the reservation. She eventually came back on and said this was going to take longer than anticipated and she would call me back in a couple hours. It is a week later and I have received no phone call.

Eventually, I got an email from the manager of the hotel cancelling both reservations, not just the duplicate. Now I am stuck without a hotel room. One of the rooms was credited but not the other. So, no reservations but I still paid for one room. I replied to the email stating in all my verbal and email communications, I only asked that one room be cancelled and would like the original reservation for one room reinstated. Still waiting for a response to that email 5 days later. I filed a dispute with my bank about the credit card charge for the cancelled reservation and I have received credit for it. This has been a very exasperating experience, and someone at Choice needs to understand that their customer service is very sub-par.

This man came from behind the desk threatening us, yelling at me and my daughter in front of my grandson. She is a deputy with the sheriff's department and he threatened her so she responded back and I stopped her. What type of people do you franchise to or recommend. Please stop recommend this place and their prices are extremely high to sleep with bugs. I had to buy sheets to put on top of the bed and my own towels. My grandchildren are so upset. I booked two rooms one for 90 and 1 for 170. I will continue to stop everyone from coming here or using this site if you don't remove these people. This place is a den of low life drug selling prostitution pedophiles and the counter people smoke pot on the job as we saw the girl and very very rude immigrants. Should this man harass me, my family I will take matters into my own hands as I feel very unsafe now.

The next morning we ask to keep our rooms out of desperation due to surgery delays... Upon return that evening they had given my room to someone else!!! They did provide my spouse with another room but the inconvenience was intolerable in the entire situation. Their complimentary breakfast wasn't rated a 1 out of 10. My family have stayed in several Clarions over the years with always a pleasant experience but I would never recommend this hotel to anyone. The only pleasant experience was the desk clerk who worked so hard to fix the initial problem.

I was again told that I could not get my $137.00 refunded. I then emailed the corporate office and explained plight. I heard nothing after 3 days and emailed again. I received a very nasty email as a response and when I replied that I wanted the name of a corporate manager or higher up I was blatantly ignored. I cannot believe that a multi-million dollar company would lose the goodwill of a customer over $137.00. I will never stay at a Choice hotel again and I will make sure all of my friends and family know what kind of business this company practices.

When my trial settled on Thursday, 6/16/16, I immediately went in search of a room for 6/19 through 6/22. I was thrilled to find availability at the Sleep Inn Nampa as this was the first time I had seen any availability in Nampa for those three nights (my last check put me in Ontario OR to find a room with all three nights). So as soon as I saw the room available for my needed nights, I immediately booked - without looking at reviews, amenities, or anything. As I said, I was just thrilled to have a room. My FIRST MISTAKE.

When I called on Sunday, 6/19, to report I would be arriving late and wanted to ensure my room would not be given to someone else, the hotel informed me I was not booked to arrive until 6/20. That was not true and I had an email confirmation to prove it. Heather (the hotel desk clerk) told me she had notes saying my "husband" called to change the booking and that is why I was no longer booked for 6/19. I informed her I do not have a husband and nobody on my end called to change the reservation. Heather informed me that she could not help me and I would have to go through whomever I booked with. I booked directly with ChoiceHotels.com so I thought I was going directly to the source when I booked!

I contacted the Choice Hotels customer service. It took 4 people and probably 40 minutes before I actually got to someone who could help me (Teagen). Every single person insisted that the reason I didn't have a reservation for 6/19 was because my husband called to change the reservation. That did not happen. First, I don't have a husband. Second, while I do have a boyfriend who was coming on this trip with me, he lives 2000 miles away and did not know what hotel I had booked nor did he have the reservation/confirmation info so he could not have called to change the reservation when he didn't even know who to call. Third, my horse was showing on 6/20 at 9 am, 6/21 at 9 am, and 6/22 at 9 am. That schedule had been made long before I made the Sleep Inn reservation.

I live 6 hours away from Nampa and needed that room on 6/19 so I could be present first thing in the morning when my horse showed on 6/20 - otherwise Id be driving all night just to get there in time to see him show at 9 am. Fourth, I am an attorney and was scheduled to be IN COURT on the 23rd and 24th, 6 hours away from Nampa. There is no way I would have tried to reserve a room for nights that I couldn't even use. Nor would my boyfriend have tried to change the dates knowing my work schedule is complicated and that making any travel arrangements requires months of planning in advance to keep my schedule free.

It took me TWO HOURS of being on the phone before Teagen was able to get me back the 6/19 reservation that I had originally booked and confirmed. I shouldnt have gotten too excited about that though (especially, since it delayed my departure by two+ hours). While I was ON THE PHONE WITH TEAGEN, after she informed me I had Sunday night, 6/19 back, she then informed me that Tuesday night (6/21) had now dropped off and she had no idea what caused that to happen but I no longer had a room booked for Tuesday night! She could not explain what happened to that date. When we began our conversation I was confirmed to leave on the 22nd but by the time she fixed the 6/19 issue something happened now I no longer had Tuesday night!

At that point I decided I was just going to cancel as there was no point in going for only a portion of the show and I knew there were no other rooms available. However, Teagen assured me that I had been put at the top of the list to make sure I had a room in the event they could find one. She then provided me a reference number to use in the event the hotel could not accommodate me on 6/21. I was left with hope since she resolved my 6/19 issue they would be able to resolve the 6/21 issue as they had two days to find a room (or have one open up). Deciding to trust this hotel chain was my SECOND MISTAKE.

I was told by the desk clerk, Heather, upon check-in at the Sleep Inn Nampa on Sunday, 6/19, that she would be at the counter on Monday so I should check back with her on Monday about Tuesday's availability. I checked at the front desk first thing Monday morning as we left for the horse show and then again Monday afternoon/evening upon our return. Heather was at the front desk Monday afternoon/evening and was completely dismissive of me when I asked if they had found us a room. She simply stated "we don't have accommodations for you." No apology, no I'm doing my best, I'm still hopeful, etc. - nothing. Just a flat we don't have accommodations for you tomorrow.

After doing a quick internet search to see if there were any rooms available elsewhere (there were not) I did what Teagen told me to do which was to call customer relations and give them my reference number. Unfortunately, I didn't get anyone remotely as helpful as Teagen. The woman I got on Monday evening was even more dismissive than Heather and quickly became rude when I asked to speak with a supervisor. She repeatedly said there were no supervisors working (I find that incredibly hard to believe with a nationwide organization in the HOSPITALITY industry!). Out of frustration over her refusal to put a supervisor on the phone, I went down to the lobby with my phone on speakerphone so that Heather, the front desk clerk (and other customers), could hear how rude she was being and could hear her continued refusal to accommodate my request to speak with a supervisor.

At that point Heather, the front desk clerk, called law enforcement and had them trespass me from the premises! Two officers stood by while I packed my things and left the premises. That left me in a town 6 hours from where I live with absolutely zero availability for another room anywhere within a 60+ mile radius and my horse showing in his most important class first thing in the morning. I had to drive for 2 hours to a dive motel out in the middle of nowhere because that was the only room I could find though any source whatsoever online. Although it was a complete dive motel (a single wide trailer converted into 3 "motel rooms") out in the middle of nowhere, at least the person running the motel was more accommodating and nicer than any of the Choice Hotels staff (Teagen excluded), despite waking him up because it was 11:30 pm by the time we found the room and arrived.

In short, my experience with the Sleep Inn Nampa was my worst nightmare and would be ANY travelers worst nightmare. When you make a reservation and receive an email confirmation you expect that room to be available. Not only did I have to waste 2 hours on Sunday trying to get back a room I'd already booked for 6/19, but I was left without any room at all on Tuesday in an area where there were absolutely no rooms available - and no explanation for how that occurred. That happened DURING my conversation with customer relations. HOW DOES THAT HAPPEN??? How does a room reservation just go poof with no explanation?

What I believe happened is that all rooms in this 60+ radius were in high demand and the hotel had an opportunity to sell the room to someone else for a longer stay or at a higher daily rate (I paid $160/night) and someone created a husband phone call to cover up the hotels taking away my reservation on 6/19. Then the same thing happened on 6/21 but because it happened while I was on the phone with customer relations, whomever took that room for that night didn't have a chance to document some made up story which is why that night just went poof and Teagen couldn't tell me what happened.

Then, to pour salt on the wound, when I arrived home and checked my bank records to ensure the refund Heather reportedly completed was actually done for the evening of 6/21 when they had me trespassed from the property, I was shocked to see a $150 charge for I had no idea what. I called the Choice Hotels corporate office and was told it was because we smoked in the room. Unbelievable considering neither I nor my boyfriend smoke! I have not smoked since the day I found out I was pregnant over 20 years ago and have so many long-term connections with people who can verify that like 15 years working in a court system with lawyers, judges and sheriff deputies whom I work with on a DAILY basis, many times ALL DAY at court, attend conferences for days at a time, etc., and never have any of them seen me smoke and all of them know that I am a non-smoker!

That $150 charge was fraudulent and someone at the Sleep Inn Nampa knows that. I travel regularly for both work and pleasure. I have stayed in hotels all over the world and all over the U.S. I have had the option of booking smoking rooms but have never done so. Why? Because I don't smoke! Nor does my boyfriend! And despite traveling on average 20+ days per year, NEVER has any hotel ever charged me for smoking in my room. Why? Because I do not smoke! To find a fraudulent charge upon my return home is unconscionable. Although I tried to resolve the issue directly through Choice Hotels, they continue to insist that I smoked in the room and will not refund the charge. The same as they insist that my husband called to change the reservation in the first place. Thus I will now have to go through the headache of filing a complaint with the attorney general and/or a consumer protection violation complaint. All because I booked with this sub par hotel chain.

I don't know what more could go wrong with a hotel reservation. Although I have previously stayed at the Clarion and have put my parents up in the Comfort Suites, I've never booked a room with the Sleep Inn. I had reservations about doing so as I thought it was a motel. I was initially pleased to see the accommodations, while smaller than I am accustomed to, were a step up from what I would consider motel accommodations. However, the experience more than made up for the worst possible motel like experience I can imagine.

If your dates are inflexible and you care about being treated as a valued guest, particularly if something goes wrong, book with a reputable chain like the Hilton, Marriott, Wyndham, Hyatt, etc. I've paid far less than the $160+ a night I paid for the Sleep Inn Nampa for rooms at all of the above (Hilton, Marriott, Hyatt, Wyndham). Do yourself a favor and book with one of them even if it's a bit more money, to have your whole trip ruined over a tiny bit of savings is not a risk I would ever take at least not after this experience.

P.S. As you can see from photos (screen shots of my email), I received TWO confirmations showing I was confirmed through 6/22. Also note that though they sent me an email stating they could not extend the stay, at no time did they report that they modified my start date. While I noted after the fact that it does now show a check-in date of 6/19, I simply read the text that said they could not extend, and since I did not wish to (nor could I) extend the stay anyway, I didn't realize anything had actually been changed.

As a result, my room ended up costing me more than a room reserved at the regular rate. I acquired more points, but they are useless to me as I don't travel often enough to use them. Subsequently have redeemed for a gift card and will not continue in this program. This in addition to website glitches caused by the change to the new last year and other issues with the site. When I called Customer Service to further discuss Points Plus situation, rep hung up on me.

The stays were reported to Choice Privileges via their website. The response was an email stating that points had been awarded. Well, if the points have been awarded why do they not show up on the member statement or emails? So far no response has been forthcoming to inquiries about this question. There is an obvious glitch in the awards system that needs to be repaired. To heavily promote a program that rewards loyalty with gift cards and complimentary nights, then fail to honor, for whatever reason, the program is poor customer service and reflects poorly upon the Choice Hotels brand.

We then called the Customer Relations number, where I got some run-around and some B.S. about no managers being available... Call centers always have at least 1 manager available, someone has to be in charge after all. They gave us some spiel about looking into it and calling us back in a few hours. A few hours later, they call us up and tell us there is nothing they can, that they contacted the Econo Lodge where our reservation was made and that the local hotel refused to change the reservation.

After getting off the phone with those people, I immediately called the Econo Lodge to talk to them in person. The lady that answered the phone was actually polite (wonder of wonders), but stated that she couldn't help us and the manager was out for the day. She also told us that local hotels are not allowed to change reservations, that that is up to the website/call center people. What a bunch of run-around bull. This is very simple. The June 18th reservation costs around $75. The July 8th reservation is listed around $125. Simply change the reservation, and make more money, right? Do these people realize they are in business to make a profit? You don't do that by pissing off and driving away customers. Fix this.

When I asked why it was cancelled, the desk clerk's statement was "Well, the manager has the right to charge for your stay 24 hour in advance -- your card declined, and she chose to cancel your reservation." First of all, why didn't the manager call and ask me about the card? I explained that I recently received a new chip card (actually Monday of this week) and the expiration date had changed. It was attempting to make the charge using an incorrect expiration date that caused the card to decline. However, since it shouldn't have been charged until we arrived anyway, there should not have been a reason to cancel the reservation. I even showed the desk clerk the two cards one with an expiration date of 3/17 and the other with an expiration date of 3/20.

Her response to me was the most unprofessional response I have ever heard. "Well, Mrs. Johnson (and I might add that it's not Mrs. it's Dr.) you're wrong. The card we used has an expiration of 3/17 which means we had every right to charge for your stay 24 hours in advance." Since when? Nothing was mentioned when the reservations were made as I have made reservations with Choice Hotels before when the advertised rate required payment at that time. So, here is my second problem with the clerk's response. "We do have one room available for tonight, however it is a suite and the cost is substantially more. You will need to find another hotel for the remainder of your stay." I explained to her that most hotels in the area were already full due to the 4-H shooting competition and it being Memorial Day weekend. She just laughed and said, "I guess you have a problem." Yes, I did. I had my reservations cancelled.

A rude desk clerk who was more worried about the man she was talking to that was behind the front desk with her, discussing her upcoming days off, and making it a point to let me know just how funny it was to be in such a state. I did contact the reservation center to inquire about other hotels in the area, explained the problem (although I don't think he completely understood as he spoke limited English), he too said that all he would do was call and ask if they had rooms available and that I truly had a problem that I needed to figure out how to correct. Really!! I have never in all of the time I have traveled been spoken to so rudely.

When I asked to speak to the manager to discuss why she chose to cancel my reservation, I was told that the manager did not speak to guests and about problems that they had not caused. Really, I caused this problem! I said all of this because I want to assure you that neither me nor my family will ever stay in a Choice Hotel again. I have since cancelled reservations to other Choice properties and will be posting about this situation with my employer and believe that even Social Media will find this treatment of customers less than respectful.

Needless to say, my husband, son and I spent the next two hours (until midnight) locating a place to stay. When we explained the situation to the hotel that located a room for us, they were appalled that a hotel in the area would even attempt to charge for services not rendered. I assure you that losing me as a customer will have little to no effect on Choice Hotels, however, once those that I am associated with learn of the treatment by your company, my hope is that it will have the same effect on your company that a well-known retailer recently encountered.

I will also be reporting this to the Georgia Department of Consumer Affairs and the Department of Savannah Tourism. You see, they messed with an educated guest, although I assure you the clerk thought I was quite stupid. My next step will be to report this behavior to the local networks as your Choice Hotels advertising is grossly false -- as they do not in any way make a guest's stay pleasant.

They are taking the wrong approach to try to make a few extra dollars which will ultimately cost them thousands if not millions! STAY AWAY from their booking site AND their promotions as most are a scam! The reps are mostly all foreign with THICK accents that you cannot understand/nor can they understand you, that are polite for the most part, but a HUGE WASTE OF TIME, since nothing is resolved!

This hotel chain is a total rip-off! So I have been charged $600 to cancel a one night reservation for two rooms. I tried to work this out with corporate and general manager of the hotel but have had no success. I will now have to dispute the charges with my bank. Customer beware! The best online rate is a scam and customer service is horrible!

Another issue I encountered this week again with the points/cash option is when you receive your email confirmation it states a total number of points used for reservation. It does not state that that you used points and cash. Therefore, I thought I made a mistake and selected the wrong booking option after reading my email confirmation. So I cancelled this $60 for 2 night stay points/cash reservation and made another reservation. Yes. CHOICE charged again another $60 for the 2 night stay points/cash option. I called Customer Service. Yes. They're not in USA and was advised to make a third reservation (which I did and kept this one) and to call Member Services to get a refund on $120.00 for the previous 2 reservations and have points removed from my account. Called Member Services NO HELP. Purchase nonrefundable.

Bottom line is you're not using your X amount of points from your account with a copy of X amount $ to make the points/cash reservation. You're purchasing/buying X amount of points for X amount of $. Any changes or cancellations with cost you additional points and $$$. ALL NONREFUNDABLE!!! Worth noting, I'm top tier member DIAMOND status member and receiving no assistance with this new nontransparent program of points/cash has me changing to another national hotel chain for my lodging needs! GOODBYE CHOICE HOTELS. You're no longer my first CHOICE hotel chain! Yes, I have choices!

He was friendly, but his Central American accent was so thick, I could barely understand his questions. He failed to inform me that I could only obtain the corporate rate by calling the hotel directly. Instead, he quoted a still outrageous rate (better rate than that posted on the Choice Hotel website), quoted me one total price based on the rate he said was the best he could do, then charged my credit card MORE THAN DOUBLE the quoted rate. He gave me a false confirmation number, and failed to send me an email confirmation. Only by checking my credit card activity (to find out if I had actually booked the needed room) did I discover the deception.

I then spent 38 minutes one day and 19 minutes the next untangling the mess. I was placed on hold by numerous Choice representatives, and twice my calls (I made 7 calls before finding competent assistance) were disconnected without reaching the supervisory ear I asked for. I am suspicious that my credit card information may yet be used in another unauthorized way, so I'll have to monitor it for a while. All in all it was a terrible experience! I won't book through this system again, and I highly suggest other hotel shopper avoid it too!

Contacting the customer support at Choice Hotel didn't help at all. They simply said that they couldn't do anything, which of course is **. The hotel manager agreed to cancel one reservation, but I still had to pay for the first night. It is very dubious that these double bookings happen to several people, independently. Either the website is buggy or they do this on purpose.

I started reading these complaints online where this happens over and over again. I contacted an attorney friend of mine and this looks like a scam. Most people will just let it go because it is not worth the fight. I have a call in to the local owner of this particular Comfort Inn to see if he can resolve this complaint. If not, then I am going to launch a investigation in to this practice and look for legal recourse. I will let you know the outcome.

When I called "Choice Hotels" at 877-424-6423, I did get a live agent (I'm assuming she had an Indian accent, but she was pretty understandable). She told me she couldn't cancel the extra room and that I'd have to call the Econo-Lodge in Frederick MD to cancel the other room. She gave me the number, 301-698-0555. I confirmed this by looking up this Econo-Lodge on the web. I did call. Their clerk confirmed my reservation for the two rooms, and she canceled one room. Problem solved.

My complaints about "Choice Hotels" are: The Choicehotels.com website is either glitchy, or is a scam. It should not be booking two rooms when I click on the "book now" button for one room. The "Choice Hotels" website had no provision whatsoever for canceling a reservation. If you go to Choicehotels.com, there is a "manage reservations" tab in the upper right. I entered my confirmation number, but after that, I kept getting looped back to a page for making reservations. There just didn't seem to be any way to cancel on the web. Yes, I did notice the rate was quoted as "non-cancellable", but there has to be a provision to modify the reservation if "Choice Hotels" gets the number of rooms wrong.

After I called Econo-Lodge in Frederick MD and corrected the reservation, I went back to Choicehotels.com and entered my confirmation number. The web page said "This reservation has no rooms". How to explain this? Why did "Choice Hotels" change my reservation information in any way when their agent told me she could do nothing? That's suspicious.

Here I am with my 3 grandkids 1300 miles away from home, what's a person gonna do? They put us in different room, sheets were clean but nothing else was. If this hotel chain is going to continue to support these type of hotels, I will be looking elsewhere for reservations. Please this is not a family hotel, do not take children here or adults for that matter. I basically paid $200 to stay here, while people are being paid to sleep there.

I asked to be switched to mgmt. After 30 min. waiting a gentleman comes on. Guess what? He cannot help after I explain the whole ordeal for the 3rd time. I ask for a supervisor. After another 20 min. a young lady by the name of Roberta came on. I explain it all again. She was nice polite and said, “Can you hold for a moment?” I said a prayer. 10 minutes later she comes back on and says she has it handled. We have a room for the night. Thank you Roberta and thank God! But after going through all of this don’t know that I would book another room from the website. It decided on its own date not the one I punched in... Just a big hassle all the way around! And after reading all the complaints I would think twice about it! But Kudos to Roberta! She came through for us. Customer service stars below is for all the phone switching persons that took about an hour to get fixed properly.

The girls gathered their swimsuits and I hung my coat in the closet and there sat a used pair of a man's underpants, socks, and pants. I immediately phoned the front desk and informed Matt of my findings. Matt insisted that maybe I was in the room the prior night and it was placed there by me. I reminded him that he had just checked me in a few hours prior. He informed me to just throw it in the trash. I was highly disgusted by his response and lack of customer service. I insisted on his presence or another staff to remove the garments and clean or disinfect the area, BUT NO!!! Matt showed up with gloves on and threw the clothing in the bag.

I insisted on talking to a manager and Matt informed me that he wasn't available, he didn't even give me a number to call at a later date. I woke in the morning and reached out to Jake in regards to Matt's poor customer service and inconsiderate ways. Jake directed me to Keith the manager on duty and I also informed him about Matt's job performance. I paid $124.19 total for the room and finally received $40.00 cash back. That was my first, LAST, NASTIEST, and WORST experience.

I then called the police department and they questioned the staff. It seems Erin was too busy to go into room like she said she would. I called the director of operations on Monday am and never received a call back. I then spoke to another manager Paul ** and he was helpless too. It appeared to me that housekeeping walked off with the necklace. I will never book a room with the Clarion chain which obviously does not train their staff properly! After reading up on them their CEO was actually on Undercover Boss... I guess just for some recognition not to better his company!!

It was a family emergency and they wouldn't give a partial refund or allow to change the reservation dates for another time. So the end result is that the hotel got my $500 and I got nothing. $500 for a stay that will not happen and all I asked for was to change to another time. Totally unreasonable and the person at the hotel in NC was rude too. I'll never stay at another Choice Hotel again and forget the internet rate reservation!

Not travelling frequently and always being able to cancel when needed, I overlooked the small lettering. However, somehow this reservation was made for December 6th not the 21st of November. Now most places and motels have enough customer savvy to allow for such a mistake especially 15 days in advance but the motel refused to relent, indicating that only Choice Privileges can correct the error and Choice Privileges indicated on the motel can correct the error. This was repeated two times. So expect Choice Privileges not to care about such matters as they contract with motels to hook you into no allowances for customer error. Oh, the motel was Quality Inn in Milesburg, Pennsylvania. Be wary when dealing with either.

Today I called to change the date of my reservation to save myself approximately $150.00 and was told I could not do that either. So I am out the $150.00 yet the email said they would only charge me a one nights stay because the Choice Privileges customer support said I had such a good rate that it cannot be cancelled, HUH? Wonder where my money goes now? Hotel hunters BEWARE!!!

We had a death in the family and decided to use the offer of the free night for the unexpected trip the next day. We find that our first stay does not qualify as we were told. We had stayed when they had an event which the hotel knew - even though rates were bumped up higher than usual. Then when we tried to purchase points to stay we cannot purchase points as we need them immediately and have to wait 24-72 hours for purchased points to appear in our account. We needed the room in less than 24 hours. Choice does not empower their Member Services reps to apply points sooner.

To make matters worse we called to talk with a rep 7 times. The call would disconnect while on hold for someone to take our call and when we finally did talk with a rep they transferred us to others who could do no more than the original rep. They kept telling us that their solution was to try buying the points but no guarantees it would be available in 24 hours. We had a better idea - HOLIDAY INN EXPRESS.

On the evening of August 20th, we were enjoying ourselves with an early evening swim in the hotel pool. Just as other guests were doing, we were simply holding hands, occasionally embracing one another in the water and once or twice casually gave each other a short affectionate peck on the lips. At one point, however, I noticed a woman dressed in business attire motion for us to approach her by the edge of the pool, accompanied by a what appeared to be a uniformed police officer. The night manager, **, told us that someone made a complaint that two men were kissing in the pool. We said that other opposite gender couples were kissing and embracing in the pool, just as we were and our affections were in no way suggestive, indecent or lewd.

She said in the Bahamas same-sex public displays of affection was not tolerated, same gender relation was against the law and we needed to stop this behavior (The Bahamas decriminalized same-gender relationships in 1991). We felt deeply offended and insulted by this blatant double standard, clear homophobic bigotry and ignorance. She then went on to said that there were children present and they needed to be protected from seeing same-gender couples showing affection. If anything, children have an innate and pure sense when they recognize love and affection, it is the adult that often teaches them fear and hate.

I suggested to ** to ask herself how she would feel if someone told her that her innocent and loving displays of affection were somehow vulgar, ugly and wrong. I told her she handled this situation very poorly and presumably as a black woman who has experienced racial discrimination, she should be ashamed of herself.

The following day we spoke to the Assistant General Manager ** about this humiliating and demeaning incident. He repeatedly said he was sorry for what happened but only for Ms. ** approach, not necessarily for her actions. It is shocking and deeply disturbing that in this day and age this kind of undisguised prejudice and intolerance persists. ** indicated that Choice Hotels does not have a policy for dealing with complaints from narrow-minded and intolerant customers about same-gender public displays of affection so we suggested that educating other guests in the principles of fairness, equality and respect would be mutually beneficial. I am sure that if one wanted to one could find offense in almost anything in today's world if one goes around looking for it. Part of traveling and living in a free society necessitates that one also shows tolerance, respect and common decency for others.

If ** believed that any inappropriate activity was being committed, she should have discretely observed from a distance. Arriving with a uniformed police officer was heavy handed and intimidating. The only offense made that night was that ** disturbed our peace and enjoyment as a guest in this hotel with a sour complaint that should have been immediately discounted for what it was. A petty, boorish, mean-spirited gripe. Unfortunately, Choice Hotels, **, and ** appear to be more concerned with the approach rather than the essence of this matter. That we were singled out and targeted for discrimination solely because we are a married same-gender couple doing what all others naturally do show love and affection for our life partner in public.

Needless to say, this occurrence ruined my 60th birthday celebration and put a damper on our entire trip to the Bahamas. We were made to feel threatened with eviction, apprehensive to show any further forms of genuine affection that most opposite-gender couples just take for granted. This entire episode was incredibly dehumanizing, disgraceful and degrading. Upon checking out, I fully assumed that ** would compensate our entire 4-night stay but most certainly for the two nights that we were directly subject to such disrespectful and rude treatment by Choice hotels management. To my surprise, other than his feeble apology, there was no compensation whatsoever and we feel having to pay for such uncivil and reprehensible conduct just added insult to injury.

This review site says: "In addition, if you wish to share feedback with us about hotel selection, pricing, or other customer service issues, please do not submit this feedback through a hotel review. Instead, contact us directly." When we returned home, we wrote a letter to the corporate customer service office outlining the incident and we received a brief form letter in reply, giving no indication that they even read the letter. Much less attempt to make any amends for the disgraceful, homophobic and demeaning treatment we experienced at the Comfort Suites Hotel on Paradise Island.

I asked why, as a loyal user of the program, I was quoted highest and they said I get point. WOW! Better not to be a member and get good pricing than pay inflated prices for points you can redeem for magazines or "free nights". Hint: you pay for these nights and pay dearly. So, now I am with Holiday Inn which is part of Intercontinental Group. They have a great program, I get preferred rates, free upgrades, and much more. Choice, you guys are ripping people off.

I ask to speak to the manager and was told that he was not at the hotel so I ask them to call and explain to him the situation and have him call me. That phone call was not received because the employees could not reach him. They did call the sales rep for the motel and she did call. I did try to call Choice Hotels and I was promptly put on hold for about 45 min until someone transferred me to a number, to security for them. When I did get through the recording told me it was after hours for them to call back Monday. I tried to call Comfort Inn and got the same thing. On Sunday the sales rep did call again and told me she was going to make some calls. She did try and she was the only one besides the front desk help that seemed to care. I never did hear from the manager of the motel. Monday morning I checked out of the motel and went home about a 3 hour drive. As I was finishing my drive the manager called.

He started to explain the reason he didn't call me is because I was talking to the sales rep. Basically making it my fault he didn't call. Yes it must be my fault he only had from Saturday until Monday. Choice Hotels did say that they would call me back with an answer as to what happened but they must have been too busy to. I never got a message from Choice Hotels about anything. In closing I would like you to really think about the next time you choose a hotel that if someone can get your home address and all of your room information how secure do you really feel. A women traveling alone in a room is not very safe if someone know exactly what room you are in. If you are traveling who is to say that your house is empty and thieves could use this information to rob you. What if the information was used to find out if you were alone in the room?

I was shocked that Choice Hotels did not care enough to call me back or even acknowledge that this happen. If I were a onetime visitor of their hotel that I might understand, still you should care even then but I was a Diamond member with them (which means that I have spent at least 40 nights this year with them) so if you expect some respect for loyalty forget it. If you expect them to care not going to happen. You are just another number. This happened at the Comfort Inn in Orange Texas. This report is also going to be submitted to all websites that will accept it so that others can be watching out for this. Thank you for reading this, it was long. I am not giving my last name just for security reasons.

I spoke with front desk before I made reservation and called in for manual cancellation, and it was not explained either time that the hotel rules changed during furniture market week (which I live in another town so wasn't aware of furniture market). This was only explained after I had been charged and called in to speak with manager, in which he just said he could have charged me for entire week. This is poor customer service and business to not provide some type of disclosure stating charges. I would not have reserved room had I known. I frequently travel and tend to stay at Choice Hotels and I have to say now I will rethink before I provide business in the future. Also the cancellation on app did not state I would be charged for cancellation.

I asked them if I should do it online. The representative said doing it online would give me a new member number. I said I didn't want a new number since I had already earned points on the last one. I asked even if I did get a new number, would my points be transferred. He said it would have to go higher up and take some time. So, I can't access my account online and I can't access my account over the phone! Thinking I had reached someone slightly clueless, I tried to make the reservation anyway using my member number... But it would not let me use it without a password and username! What a joke. Don't waste your time with this program as it is a program you apparently can't use.

I should have points for at least a week of free stays. Apparently I lose points if I don't use them. So this is what a loyal customer receives. So today I waited again on hold for 50 minutes to inquire if there was something they could do. THEY HUNG UP ON ME! If anyone at Choice's Privileges Rewards cares I was on the phone with them today 844 779-8742 for a total of 50 minutes before being hung up on. It has to be really, really bad for me to take the time to give a bad review.

What is wrong with you?? My points are like cash and I can't have the hotel and room of my choice?? I read that a lot of people have problems with your rewards. An old reward was for a 50$ card but I was told that I have to use my points to buy it. Stop the tricky lies, don't do this. Better stop giving rewards and then treat us like a third class guests. I am disappointed with my treatment and I will use my points and choose another hotel chain which respects me and my choice. This is a shame, and is not the hotel guilt - it's the Company greediness and lies. Now on 8 Oct. I have to go for a motel which is not my choice, but yours for me. Shame on you for doing this. I will contact BBB and send them a complaint about my problem and your lack of professionalism. Shame on you!!!!

This company and the Econolodge in Long Beach California behave in a very unprofessional manner and will not solve any issues for customers. Stay far far away - if they have your credit card number they will use it claiming that you signed away your rights on the computer screen. Extremely fraudulent company. Never Ever Ever input your credit card data on the webpage choicehotels.com. I would highly recommend also never staying at any Choice Hotel ever either especially after reading some of the other complaints on this ConsumerAffairs webpage. The reservation was supposed to be on September 23rd - the computer put October 23rd. No one will delete the whole thing. Seems easy, but all Choice and hotel employees would rather steal our money and perpetuate ill will rather than just nullify the simple error.

I could have receive 5000 for my first stay and I would still be entitled to complete the fall promotion for an additional 5000 points. I am a platinum rewards club member so I stay frequently, and these incidents happen repeatedly. I intend to use my points and remove myself from the program to prevent myself from being manipulated by an extremely flawed program with terrible customer service. I would recommend the Wyndham rewards program and the IHG rewards program over Choice Hotels anytime. Save yourself the headaches and avoid the program. Their promotions are a scam.

Three days later I finally got a hold of manager. After talking to him I was very upset. When I asked if they were gonna pay for her hospital bill he said, "don't you have insurance - it's a law!!" First off yes I do but that's not the point. I said there should be an E stop on that elevator. He told me it has sensors on it but they don't work on children. Then said if I would have hit the up button it would have opened. I didn't need it to open, I needed it to close. Her hand got stuck while it was opening. I will never stay at this hotel ever again. I'm very unhappy with this hotel.

Contacted hotel management the following Monday, the general manager of the hotel assured I would be reimbursed for the stolen iPad. A month went by... no reimbursement received. I had to file an insurance claim to be reimbursed for my loss. I was paid out minus my deductible. I contacted the hotel owner directly and he agreed to reimburse me the cost of my insurance deductible. Months went by... no reimbursement and no further response from hotel owner. It is now 4 months after the incident originally occurred and I still have not been reimbursed by this crooked hotel manager even after he has acknowledged incident and agreed to reimburse.

I made numerous complaints with Choice Hotels management about this Quality Inn which is part of their franchise. All I received was standard messages "we will look into this situation". Four months later... they are still looking "into this situation". In other words, they are doing NOTHING about this crooked hotel. I WILL NEVER STAY AT ANOTHER Choice Hotel. They are the worst in dealing with a situation. They refuse to take accountability for the type of hotels and owners they allow into the franchise. I am extremely upset about this situation.

We checked out about 9 am after taking a shower. The price for my room was $169 plus tax for a Saturday night and the middle of summer. I get that. When I got home from our trip some 5 or 6 days late, I went through all my credit cards transactions. I immediately discovered my bill from Choice Hotel being $20 more than it should be. I looked at the bill they gave me and it stipulated there will be $20 charge for "incidental charges". I called the hotel directly and spoke to a manager. He must have read a prepared statement that sounded rehearsed and brushed me off. I'm thinking they practice this all the time and get away with it most of the time. We were there 9 hours!!! I have never written a review before but feel compelled. Will not stay at a Choice Hotel again.

So while they reused my hotel room, I got nothing. I did get from the airlines a penalty, but then they placed me on an emergency flight to San Francisco where my mother lives. The rental car place charged me a $25 penalty but made sure I had a car waiting at the airport to get to the hospital when I arrived. Choice hotel has said nothing. I sent them a letter and they don't even have the courtesy to reply. The hotel we use in Crossville will now suffer. My realtor uses this hotel for all his incoming business - he was made aware of what happened. When you have a Choice - don't use Choice… No customer service at all.

Second was Thealin at the front desk. She was very helpful and always had a smile on her face. She was also very polite and helped us with all our needs outside our room. She would see us coming down the hall to go to the pool and if she wasn't busy she would already have towels in her hands with a smile telling us to have a great time. If there was a time that I needed something she would always tell me "Sure let me get that for you..." Never once did we ever see her in a bad mood. She has great customer service skills. She was a joy (as was Isabell)!!

Traveling again this week. Called reservations because online doesn't recognizing me. They have since cancelled the third night free program, so we will pay full price again. I ended up talking to a customer service specialist who tells me my wife can not use my card to earn points, she must sign up separately, and we will not get the third stay free as we were promised. This is a scam. You will spend a thousand dollars at full price before you get any discounts and the unused points go away at two years. I was on hold for customer service for 28 minutes before the agent couldn't help me.

Evidently Choice hotels is not really so much a member service as it is a booking service that acts to lock in reservations, kind of like Priceline with airfare which I have also learned the hard way never to use. The thing that really stings is that Choice informed me that once the reservation was paid for, Comfort Inns owned the reservation and they could do anything they wanted to with it. Comfort Inn said it was non-refundable and only Choice could change it. And around it went.

My wife made a reservation at 2 hotels in Chicago for a conference, not sure which one she wanted to stay at. Six weeks before the reservation date, she decides to cancel the Choice Hotel reservation option. But, she is informed that it is non-refundable, and in fact they had already billed the credit card company. My wife had worked really hard initially to get someone at Choice to help her, finally got someone who barely spoke English but did help here. It was agreed that she wanted only a reservation that was fully refundable, or so she thought. The hotel did agree to refund the money after some 'choice' words were exchanged, but they would keep one night's stay as a fee for cancelling.

So my wife decided to stay with that hotel (since the other hotel allowed the reservation to be cancelled) but has, like me, vowed to never, ever use Choice again. Beware, they are only interested in selling rooms and not helping 'members' get good deals or be treated fairly. Now, my first step in making hotel reservations is to check and see if a hotel is a Choice Hotel member, then keep looking if it is. Never, ever again will I use Choice Hotels and cannot imagine how they could ever come up with the type of business model they use, especially in this day and age.

The associate I talked to was not helpful at all. I am currently on hold for 10 plus minutes trying to talk to a supervisor. You would think the person who set up the account would be able to get the reward or that the hotel would have told her that even though she set up the account she wouldn't be able to use it. Just got off being on hold with zero resolution. Done with this so call "rewards program" and likely done with Choice hotels.

I was really frustrated that she had stopped him to say all that when he told her I was right up stairs. There is no excuse for intimidating a kid even a big one. I called down there to see what the problem was. Teresa the front desk clerk told me I had to have papers from the training facility that states my dog has been trained. I enlightened her to the laws and even pointed out what website she could find this information. Up until this point I was being very nice about this situation thinking maybe she just hadn't been trained correctly. Teresa told me that since the hotel allowed no pets that we would have to pay the fee. I told her once again that this was illegal because service dog are not considered pets. She told me we would need to vacate the room right then. Well we had paid for the room and none of us were ready to leave at her rude request.

I explained to her that if this was the case we would need a full refund. She refused citing how my service dog was breaking the law. I just hung up the phone. We went downstairs to enjoy breakfast but, beforehand I went by the desk with a card that the ADA sends to people to share with businesses and other establishments. It clearly states the laws and what violates the Federal Laws. She wanted to continue to argue stating my dog was just an emotional support dog. After telling her that she was certified for my disorders not emotional response she said then what is she for? I responded with "Seizures" and at that point she said fine she would tell the health inspector when he came by.

I personally was tired of dealing with Teresa. I simply asked for a manager and saw that a man in workplace attire was standing right to the left. She then told me that the manager would not be in until this afternoon. I knew at this point she was lying and that the man had quickly disappeared into the office marked General Manager. I was having some medical issues due to the stress this situation was putting on me. I asked my mother who is my full time caretaker to please allow me to skip breakfast. So on the way back to the room inside the elevator was a member of housekeeping. I asked her what time the manager came in. She said "Oh he's here now". I just said "Thank you".

Upon exiting the elevator another member of housekeeping staff asked if she could help me. I said "No thanks but what is the Manager's name?" Perry ** was the response. I again asked when does he normally come in? She said he's here now. She told me if I went back down I could find him after describing his attire. I thanked her for the information. She said she'd get him to come up. I just figured it no longer mattered seeing as how he knew the situation and the laws and continued to let his front desk clerk Teresa be extremely rude.

After ten minutes there is a knock at the door. It was the man from downstairs. He introduced himself as Perry ** owner and General Manager of the hotel. I point blank asked him why did he feel the need to lie and allow such rudeness. His response was nothing. I told him again how Teresa had tried to have us thrown out. I also told him about her approaching my son and not an adult. At that point he said he would reprimand her. Too little too late. I can't trust someone who lies and breaks laws. I also don't need the stress. So all in all this situation was HORRIBLE!! The only good things about this hotel is the hall lighting and the Sweet Housekeeping staff.

I asked to speak to a manager and she went out back for a few minutes and returned saying that the manager couldn't be reached until morning. Not once did she apologize or even seem the least bit concerned that myself, my wife and daughter were virtually stranded. Doesn't a reservation and 2 confirmations count for anything? The first clerk was courteous and friendly, but not the second one. My rating is based on the second one and the whole experience.

We continued the check in process with rude service and once complete ventured to our room. Upon arrival to the first of three rooms, we found to our surprise, that someone was already occupying the room. That is, after we opened the door with our key card and found suitcases already in the room and suitcases on the bed and the unknown occupant in the shower. Not totally alarmed, but having little desire to speak with the rude service rep again, my wife walked to the front desk and notified the young lady of the situation. She was surprised and had no idea that someone was in fact in the room and began scouring through the online registry system and see if she could find us a third room that she still reminded us that they supposedly didn't know about and repeatedly blamed Choice Hotels and told us we could complain to them or her general manager.

After finding a room suddenly, she gave us the new key and to our surprise the third room had yet been cleaned, was filthy and smelled horribly. By this time, my blood was beginning to boil and patience were running thin. When suddenly I get a call from my sister who was staying in one of the other rooms I reserved. She said that her door suddenly opens and a man is standing there telling her that he was just given this room by the front desk attendant and that she needed to get out and figure it out with the front desk. Needless to stay, by this time I am extremely pissed and am thoroughly amazed at this hotel's inability to have any control or accountability of the access or control of their customers rooms.

As a result, I told everyone in my party to pack up and we were leaving this incredibly poor run establishment. Bottom-line, the young lady at the desk conferred with her supervisor over the phone and gave us a refund, which I have to see but am told is being fixed. However, she still claimed it was Choice Hotels fault and that we could take it up with her general manager. Whom by the way she could not reach nor could I after repeated attempts. I left this hotel for one due to the poor attitude and customer service. Secondly there is no way I could trust that someone else wouldn't get a key and barge in on others just as I had and the gentlemen did on my sister. Thirdly it is evident that there is no leadership in the hotel and their haphazard registry could cause some serious altercations or theft and should be investigated by the hotel industry compliance.

Lastly, since I was a long time Choice Hotel member, I assumed I could call them and they would find me three new rooms and even offer some sort of compensation for my horrific experience. Boy was I wrong, instead I was told that they could do nothing, since the hotel did accept my insistence on a refund. Not only did they not offer any compensation for my experience, but refused to help me find additional lodging in the Charleston area. As a result, I am now paying for a tour that I can't attend, which cost us $464 due to my inability to find any other lodging. Unbeknownst to us, Darius Rucker and the antique roadshow had all the hotels full in capacity throughout the Charleston area.

With nowhere to go and Choice Hotels refusal to help us in any way, I was forced to drive 2 hours back to Camden, SC, miss my 464 dollar tour and even worse disappoint my visiting family on their vacation. An interesting fact that the less than helpful employee let us know is that Choice Hotels consistently over books the hotel and leaves them scrambling to fix it. I believe Choice Hotels entire business model and systems needs thoroughly reviewed and someone should hold them accountable for placing people's safety at risk. No business should have that many mistakes and if you look on their reviews, this is a systemic problem. Thanks for your time.

On 7-18-15, we checked our credit card account on-line to discover we had been charged TWICE for the double queen room my in-laws were staying in. We went up to the front desk, but the gal at the front desk that evening could not explain why our credit card had been charged TWICE for the double queen room. We would have to talk to the manager the morning of 7-19-15 when we checked out.

Upon all of us checking out on 7-19-15, it was discovered that my in-laws has also been charged on their credit card for the double queen room, that we were also being charged TWICE for. So bottom line, we should have been charged $464.45 for the single king room we had reserved for us and another $364.92 for the double queen my in-laws were staying in for a total of $829.37. Instead the Comfort Inn in Brighton CO attempted to get a total of $1,559.21 for 2 hotel rooms from our credit cards, our credit card charged once for room 122, plus two charges for room 201 and my in-laws credit charged once for room 201.

Fortunately, the reversal to my in-laws credit posted to their credit card by Monday, July 20, 2015. Unfortunately the reversal of one of the $364.92 charged to our credit card did not post to our credit card until Wednesday, July 22, 2015. I cannot begin to explain how stressful this was been, especially to my in-laws, who as being retired are on income. In addition my mother-in-law had surgery 7-21-15 so being charged for a hotel room that was ALREADY paid for was doubly stressful on them, for absolutely no reason.

I went to the Choice Hotel's website and followed the instructions to email customer service and sent an email on Tuesday July 21, 2015 outlining our experience with our credit cards being charged a total of four times for two rooms, but it's now been almost one week since I sent said email and I've yet to receive an explanation from a representative of Choice Hotels.

I am being made to feel like I am a deadbeat. I have always paid these people. I tried to contact Choice Hotels corporate offices to see if I can get help. The corporate offices refuse to get involved. This is how the hotel staff can make up or change policy anytime they wish. This is the second time that I have had a problem with the front office. The first time happened when I first moved in. Peter tried to rent my room out from under me during the St. Patrick's Day weekend. I got into it with Peter and then I contacted corporate offices. On the following Monday I found out that my room was going to remain my room. Right now, I am packing and is very upset. I am trying to reach anyone who can talk with management at this hotel so that I can have an extension or at least explain to me how a policy can be changed or withdrawn by the whim of the manager.

For example: there were two guys sharing a room, and we needed extra towels for the shower and shaving. The staff was very caring and got towels for us immediately. We requested a second floor room, to be away from the car noise on the first floor. "Done," said the hotel receptionist. Following year, I was traveling alone and feeling a bit lonely. All the staff behind the reception desk were nice, and suggested that I watch a little bit of the news TV in the lobby. They also talked to me, and seemed interested in my sports activities - swimming/beach/scuba diving. The traveling was tiring, and they seemed compassionate. I am not sure other people can get the same result. It all depends on TWO people being NICE to each other. If the customer is a real **, I am sure the staff can only bend backwards a few times, before they are exhausted!!! So, there. I have said it.

Yet, right now, I cannot give a 5-star because the RATES have gone way, way UP. The room was priced right in 2014, and became expensive in 2015. Now, I am told that same room will price another $10 more per night, for 2016. Wow, that makes a 27% increase in two years!!! The rooms have not increased in value by 27%, so I have recorded my vote as such!!! The facilities have not gone up by 27%, so I have recorded my vote as such!!! Shame on you, Choice Hotels for increasing rates by 27%. This hotel has now become OVERPRICED!!!

Upon receipt of the emailed confirmations, I clicked on the "View Reservation Details" button contained in each email. The details of each reservation had me staying in smoking rooms. I immediately emailed Choice Hotels Customer Support pointing out the discrepancy in the room types. Several hours later I received a response from the Email Resolution Desk. The customer support person confirmed that the reserved rooms were smoking rooms and he was not able to make any changes in the reservation because I had booked them with their Advanced Purchase rate plan. Under this plan, reserved rooms are non-changeable, non-cancelable, and non-refundable. How this "non-changeable" reservation got changed from my confirmed reservation for non-smoking rooms to smoking rooms didn't seem to cross the support person's mind at all.

Of course, the answer given by the support person was unacceptable, so I decided to move up the corporate ladder with a written statement/complaint. The letter to Choice Hotels International Guest Relations Service Center was mailed on May 22, 2015. On July 16, 2015, I finally got an emailed response from Customer Relations. I was at the top of their wanted list! Well, let me make it clear to those wondering about the wanted list, being at the top is no different than being at the bottom. Choice Hotels does not discriminate. Every potential guest is unimportant as far as they are concerned! Being at the top, one would think my case would have been assigned to an single individual who was familiar with my issue. Nope! No special phone number to call. No named individual to contact.

Rather than providing me with a name and address for me to send copies of my emailed reservation confirmations, I was thrown back into the general population of customer service. All I had to do was call at my earliest convenience and a friendly representative would be waiting with a smile. So I called. Several times I called because I have a time limit as to how long I will remain on hold. Fifteen minutes is the cutoff point. I finally made it through on July 19 and was instructed by the smiling representative to forward my emailed confirmations to grdesk@choicehotels.com. No specific person. No individual to handle my case. Once again, thrown back into the general population of complaints. Remember, I'm number one on their wanted list. Of course, I immediately complied with their request.

A couple of days later I was left a message on my home answering machine. I was asked to call 1-800-300-8800 and was provided with a reference number to give to the smiling representative on the other end of the line. Once again, the phone number I was asked to call wasn't to an individual dedicated to resolving my issues. Once again I was plunged into the general population cesspool. I finally made contact -- the 15 minute hold rule still in place -- with a customer support rep on July 24, 2015. I gave the individual my name and the reference number of my case. After pulling it up, she wanted to know what she could do for me. I told her that I thought I was calling to find out what they had already done for me! I was expecting resolution, but ended up talking to someone who had zero knowledge of my case.

Despite my offering to provide her with my two confirmed reservation numbers and a brief outline of my issues, she opted to read my file instead. Of course, I was not privy to anything written by Choice Hotels personnel, but her eventual response was, "Let me call the hotel and see if they can change the reservation(s) to a non-smoking room." I can only assume that was the solution Choice Hotels told the rep to pursue. I was put on hold while the call was made. The rep came back and informed me that the girl at the Econo Lodge would try and put in a request for a change in room(s). She also said that she really didn't know what the girl meant by that, but she would call her back later and see if a change could and would be made and then she would call me back with the answer.

When I returned home that evening, there was a message from the customer support person. At least she was true to her word! Anyway, the hotel had changed my room(s) to non-smoking and would be sending me an email confirmation. I immediately went online and pulled up the email. Yes, the email once again confirmed a non-smoking room, but it was only for one reservation! I leave for vacation on August 14, and right now, I have no idea of what awaits me in Framingham, MA. Choice Hotels doesn't really seem to care.

After reading some of the reviews on this particular site, my best guess is that Choice Hotels like to play the old bait and switch game: Initially promise the guest one thing and not have what was promised available once the guest arrives. The guest, more tax likely from out of town, is stuck between a rock and a hard place. They can either take what is offered or go somewhere else. Either way, under the Advanced Purchase rate plan, Choice Hotels gets their money! It's the perfect scam, but it is your choice to participate. From my point of view and experience thus far, your best choice is not to choose Choice!

The hotel (workers: Mitch and Sam) was not willing to offer the original hotel reservation price or work with us at all. They knew they had us "over a barrel". We had no choice but to pay an extra $130.00 for a total of $327.00/night for farmland area in PA. The manager, Peter **, would not work with us. Nor accept our AAA or government worker discount. The corporate customer service dept. did not seem to care about poor customer service from their franchises. Be wary of this mediocre hotel. Given the chance, they will take advantage of you for the sake of a bigger profit!!!!

Also then after calling back to speak with the owner/manager of the hotel in VA, he was not available so still no such resolution to the problem or adjustment to my bill. This being the case and with frequent travel for my company, I will simply never again stay at any of the Choice properties or give them any more of my future business.

I will attempt to call tomorrow because I had booked a advance purchase rate and the customer relations dept was closed and they are the only ones that MIGHT BE ABLE to cancel the reservation which is for 7-27 through 7-30. BEWARE GRAND TOTAL take out your calculator and do the math which I guess was my mistake!!! Had to give one star because it would not allow me to place review without NO STARS.

I then called Choice Hotels. Initially the person who answered my call was nearly impossible to hear, I think his headset may have been broken. He transferred me to another person. To their credit this second person was very nice and helpful. She contacted the hotel and eventually was informed, as I was already, that they cannot cancel it. So she told me there was nothing I could do, basically. I asked if Choice Hotels could refund me and she informed me that they could not. So there goes around 200 bucks. Thanks Choice Hotels.

I was at the hotel with the Founder's Son who was getting an Award at the Celebration at the Cleveland Museum of Art. Immediately I noticed that there was only 1 pack of coffee for the coffeemaker in the room. I called the front desk and no one answered. I went outside and ran into the front desk clerk. She said there was coffee out front in the Lobby. I told her no - that I needed more packs for the coffee maker in the room. She said she would get me some. She never did. I found the housekeeper who threw two packs in my hand. When I said that was not enough as I also had to make coffee in the morning she rudely said “Tough Luck - That is all you are getting!” I could not believe it! Just awful. I went back in my room and read the guest services booklet on the hotel. It stated that All Rooms have a refrigerator and microwave.

None of the rooms had them including mine. Things from there only got worse. I went to the front desk to have a few copies made. The clerk did not know how to use the copy machine behind the desk or how to replace the ink. She called the Manager (not really the Manager) down. He Made me the copies, but left two sheets out. He was the only staff (**) in the entire hotel that was not rude. Other guests complained about the rudeness of the staff to customers. I have an email from one of those customers there that weekend, June 13 and 14, 2015. The next morning at breakfast at 9 AM when it closed at 8:30 AM there was no room to sit and eat the food. They only have a few tables in a small space. So I had to take the food to my room. Twice I asked the front desk to give me to the Manager - they refused and would not even give me the Manager of the hotel's name.

I took a shower - there was no mat in the tub nor nothing at all to hang onto anywhere near the shower. The floor of the shower was totally slippery and I was afraid that I would fall in it which I almost did several times. The soap bar was very tiny and the shampoo was small with enough for just one shower. The hot water was scalding and I had to keep turning it down. Much more happen too numerous to write down here. Then at 2 AM on Monday when a guest who also complained about the hotel was to drive me to the airport at 4:30 AM I asked the front desk clerk ** if he knew how to work the copy machine. He said he did. I hand him two sheets of paper that I was leaving for the Founder of Karamu House's son staying there. I waited and waited. I am disabled, can barely walk, use a cane, and they all knew that I was in horrific back and hip pain - and that I am to have advanced back surgery.

After 30 minutes I walked up to the desk - called out that I had to leave, that I was in too much pain, and to give me my two sheets of paper back as I would not wait any longer for him to figure out how to make the one copy of the two pages. He came out and refused to give me my papers back. I asked him 3 times to do so. He said without giving me my papers back – “I don't like your attitude and I am going to have you Evicted from the hotel. I have the authority to Evict you.” - and he dialed the Police to have me a disabled person Evicted at 2:30 AM when I was leaving in two hours for the Airport which I kept saying. He hung up with the Police - still without giving me my papers back - then he dialed the Police again to have me evicted with no place to go and luggage that I could not carry myself. I finally got him to put down the phone.

Two hours later when I was leaving I put a note in an envelope for the Manager now told it was ** - who it was not I find out when I get home. I told ** to give the envelope to **. I never heard from her at all that Monday. I doubt ** even gave her the complaint. On Tuesday I filed a complaint with Choice Hotels - with a senior supervisor in Headquarters. I told her the whole story and said that I wanted a complete refund. I still never heard from **. On Wednesday my bank statement showed that instead of $237.20 that I was charged $247.20 - $10 more than the bill put under my door. I called Choice Hotel Complaints again and talked to a different Senior Supervisor at headquarters. She told me to email the bank statement showing the overcharge which I did. Only late today did I get an email from ** stating that she would take $50 off my bill for the “inconvenience”.

I emailed her back that $50 was not enough - that I wanted the entire bill returned after All that I had suffered and verification that the $50 was returned. I never heard from her again. Then I get an email from the Real Manager of the hotel. She only gave me a phone number to call her and only about the verification that $50 was removed from the bill. She would not email me verification nor do anything else at all. I never heard from her again and have not. So I spent all day on the phone filing complaints, a police report, reported it to the Beachwood Mayor and City Council members, the Mayor of Cleveland, the Newspaper, Disability Organizations and the State Agency as well. Still the Manager never contacted me at all. I emailed her that Zi was going to sue her, Clarion, and Choice Hotels. Never heard from her at all nor did she ever return my money and send verification of the $50 removed from my bill.

Nothing has happen except me leaving a message for the CEO. The Manager escalated the situation by not wanting to return my money to my card used to pay for the room. I never got any kind of verification or heard from her or Choice Hotels. Terrible experience, just awful. I will Never Stay at Choice Hotels Again. Return my $238 Today! Do not stay at this Hotel. It is horrible, has no respect for the Disabled nor anyone else. Return my money NOW! I called a lawyer late Thursday. More later.

Every night they're outside drinking in groups and it is a little scary because it is just in the ghetto. I was told when I booked that it was walking distance to restaurants. Umm NO unless you want to walk 10 miles down the highway. Across from you is Hernandez Tire that looks like Sanford and Son and other very low budget places. Breakfast was awful. It is from 6 to 9 and the sausage tasted like water, the eggs are just plain powdered circles. I was 3 minutes late for breakfast and all I wanted was some juice and so I asked the lady at the desk if I could at least get some juice and she stands up looks out the window and tells me to hurry so the next day I was 15 minutes early and they had already cleaned up. I also was in a smoking room.

I must have accidentally booked that so I asked if they would please move me and they said they couldn't because I chose the option of as is set rate. I called Choice customer service and they told me the same thing but she did say that it was up to the owner if he would let me in a non smoking room. I called again and they told me no and trust me they had plenty of rooms that they could have done this. I wouldn't suggest anyone to stay there even if they were flat broke!!

As we are staying three nights, that would be a savings of $219!!! He said that as long as those rates held 'til they officially checked them, I should be fine. I was denied today because Choice is non-refundable and the third party website would let me cancel up to 24 hours in advance!!! So, the third party beat them on their prices and obliterated them on their cancellation policy. I read the terms and conditions in advance and called their dept. to make sure I understood, but I guess that my brain couldn't register this complete lack of common sense. Their website says things like, "You won't find better Internet hotel rates anywhere else online." That's baloney.

They also say, "Simply book... if you find a lower published rate for same hotel and accommodations for the same date, we will... give you a free night..." There is NOTHING SIMPLE about it except that they simply are deceptive and willfully deceptive! I can't believe that I am being penalized for being a Choice member! I called to complain and asked to speak with a supervisor. Of course none was available, but they said they would call me back in THREE BUSINESS DAYS!!! USE THIRD PARTY WEBSITES!!! I wish there was something lower than one star.

We called Comfort Inn immediately and asked for our reservation to be switched to the correct hotel. They told us that they were not allowed to change or cancel the reservations, and that they could launch an "internal investigation" to determine whether or not the mistake was on the hotel's part or our part. I am a senior software engineer and I work on websites, and I know that it is very unlikely they will be able to determine that, so I questioned the supervisor about how I can be provided with proof that it was our fault (if they came back and said it was), and he told me that I had to "take it on good faith", and that he couldn't provide me with any evidence or documentation that would prove the mistake to be on our end because it's "proprietary information."

Both the supervisor at Choice and the General Manager at Comfort Inn were very crass and rude and acted as if I were being unreasonable for questioning their methods. I had to call the bank to dispute the charges on my card.

I receive a phone call from the local police that we are being ask to leave the hotel because someone is smoking marijuana in our room. Mind you no one has been there all day. And on top of that they refuse to refund my money because it was after 11 am then charged by bank another $115 the next day after we left. With no explanation when I called. She said she BELIEVES that it's a hold and I should have it back in 5 to 7 days. This was the worst experience I have ever had. I have never used drugs or smoked marijuana in my life and to sit here and be accused of something that I don't do, didn't do, or have never done is completely degrading to myself and my family. Not to mention the way the police treated me when I was cleaning my items out the room. The worst experience ever.