CheapOair Reviews

It was then that I noticed that CheapOair had charged me for the flight that had not gone through. I have just spoken to the 4th person and it has now been 55 minutes on hold waiting for the billing person. The first person who was supposed to be a billing person was just an agent, so although I told her I did not want to wait for another half hour, here I am. Everyone is right. It's bait and switch and an hour of waiting on hold and no end in sight.

Once, when I finally reached someone, they asked me to hold so that they can read the account; they never came back. I usually end up talking to 2 or 3 different representatives, and they do the same thing. Now, they have made this account for me with a ticket ID and said that my priority was medium. I also had live chat with someone named Spencer from customer service tonight and have copied our conversation. They took their fees, but I am having to contact them every day about this refund, and no one will talk to me. This is very stressful, and it is rude. I do not have money to throw away or let someone steal it from me. I am angry.

On the date of flight (1/23/09), my sister and her family got held at the airport because NW airlines will not let them fly without a US visa. They were there for 4 hours with the kids plus all their belongings hoping to fly. I contacted Cheapoair and their staff refused to take responsibility. They keep on promising me that they'll listen to the taped conversation about the US visa inquiry. Of course, they never did. They completely ignored my request for return call to reschedule my sister's flight. I had to call them every time. I finally have to purchase my sister and her family new tickets because they couldn't wait long. My brother-in-law has a job waiting in Canada. I called NWA to see if I can just refund the fare myself instead of going through the incompetent people at Cheapoair. I was told that I'll be able to refund $580 each (total $2,320). Everything that I paid Cheapoair (base fare plus twice rebooking fees) totaled to $7,000+. These people are horrible. They have no heart in taking people's hard-earned money.

I was wondering of my treatment by those nasty customer service representatives since I had read as many reviews as I could on their website before I purchased my ticket, and could not find any negative one. So, I intended to post my bad experience of their horrible customer service and cheapoair.com’s unfair business practice on their customer reviews board. But it never appeared on their reviews board. Instead, Renee ** contacted me via email. After a whole day of back and forth emailing, they finally agreed to credit $65.00 out of $74.00 back to my AmEx. Don't ask me why, but it's better than nothing.

A few days later, I checked my reservation on the Continental Airline's website and found out the cost of my trip was only $1,320.30 ($1,232.00 + $88.30 taxes and fees). But CheapOair charged me $1,344.30 and another $124.00 taxes and fees on my American Express credit card. That means, CheapOair charged me $148.00 for their commission on my ticket. I have never heard of such a big commission profit from an airline web agency. The normal commission for a travel agency is around $20-$25.00 per round trip ticket.

Spirit was more than helpful to tell us that CheapOair never booked a flight with them for my original itinerary and that they did not have to pay any cancellation fees to them. We then went back to CheapOair and requested a supervisor to resolve this matter... Since July 29th, we have not received a call. I paid for the tickets on my credit card and was charged $703.43 on itinerary **, and charged $50 for cancellation fees on 1/14/2008. We have no credit, no tickets and out a lot of money in these tough times. I tried to use the tickets/credit when my mom passed away and was told I could only use them where Spirit flew, and I don't even have credit or tickets with Spirit. CheapOair brokers for multiple airlines and would not let me use the tickets with any other carrier/airline. I need help in making sure this travesty does not happen to other who do business with CheapOair in good faith.

On 11/6 I attempted to make an online purchase with my debit card. Guess what I found out? CheapOair had replaced my original charge of $578 with a new charge of $828, and added charges of $50 and $48 and $1, bringing my total for those $578 tickets up to $927. Repeated calls to CheapOair resulted in my being placed on hold for 67 minutes one time, 31 minutes another time, and never getting a live person a third time. Emails have gone unanswered except for the READ receipt coming back.

After much apprehension and discussion with my boyfriend I decided to go ahead with the changes. At this point I viewed the old transaction as being wiped away following the $300.00 fee. Having made these arrangements, I was prepared to book my new tickets. I was informed that the new tickets would total approximately $520.00 per ticket. This price was to include a $333.00 base fare, $150.00 (per passenger) airline imposed cancellation fee, plus taxes and fees. This brings us to a total of $1,040. I agreed to the charge of $1,040 under the premise the his credit card was going to be reimbursed the $800.00. This only makes logical sense since I had just paid Cheapoair $300.00 to cancel my origional tickets.

Now I am finding myself in a predicament where they have charged my credit card a total of $ 1,040, (they seperate the charges so many ways to make it even more challenging to distinguish all the charges) and are refusing to credit my boyfriends credit card for any of the charges. The end result is that I learned a harsh and expensive leasson about entrusting secondary ticket sources with my hard earned money and valued vacations.

For the pennies on the dollar that you may save by booking through a secondary ticketing company such as CHEAPOAIR you will inneviatebly pay for in aggrivation, phone bills, added fees, hours on hold, and loss valuable time with family when you deal with such companies.

I called, made the changes, got a confirmation email. And then a couple days later, when I checked my email again, they had sent another email; sorry the airline cannot confirm your ticket, it is non changeable. I called 3 times, first time I was on hold 30 mins, no one came back. Second time the agent pretended he couldnt hear me anymore and hung up, the 3rd time the lady said that I was told that the ticket non-changable. It was noted in the comments. Why would they change it then, and quote me a price to change it? They lie, I have no ticket, no one will help me. I've emailed but no responses. Horrible, do not buy with them if you need to make changes.

We immediately called the customer service number listed in our receipt from Cheap O Air (866-) since it claimed that dates, names and routing could be changed for a penalty. It also said the tickets were non-refundable and that some flights may be non-changeable even with a fee. We assumed that we would have been alerted prior to purchase whether or not our ticket was one that could not be changed, so we were prepared to pay a fee plus any difference in the cost of a ticket. The first customer service agent I spoke with, Debbie (extension 6019) on April 7, 2008 was very helpful and looked into our changes while I was on hold. When she came back onto the line she was sad to say that our tickets were unchangeable and there was nothing she could do about it. She suggested we call the airline directly to see if they could change our return flight. Otherwise, she would be happy to help us find one-way tickets on the date we wished to return and she gave me her direct extension.

Next I called Northwest Airlines (our scheduled return is on NWA), on April 8, 2008. The customer service agent at NWA took our confirmation number and said she could change our return flight for a $20 seat assignment fee. Wow, we thought, that was easy. She then put me on hold to gather the information she needed. When she returned, she was sorry to say that NWA was unable to make any changes to our tickets because we purchased them through Cheap O Air, and only Cheap O Air can change the ticket for us. She gave me their phone number (212-).

So, I called Cheap O Air again on April 8, 2008. This time I spoke to Massy. She was really very helpful and took all of my information. She found that she could make the change for us and it would cost $75 per person plus a $100 re-issue fee plus a $200 airline penalty per person plus tax, totaling $712.40 for the change. I wanted to confirm with my husband so she said she would call me back in 24 hours to make the change. She called back (in less than 24 hours), on April 9, 1008, to tell me that she was sorry, but she could not make the changes to our itinerary; our tickets were unchangeable. She was unable to fully explain why she could do it less than 24 hours ago, but not now. She assured me that if I called Air France they could make the changes since our ticket was "contracted" by Air France. We called Air France that night, but they were closed.

I called Cheap O Air again that night and spoke to Massy again. I asked her if there was a manager available to speak with. She put me on hold for three or four minutes then I was disconnected. I called again and asked for a manager and was connected with Angus. I was met with contempt from Angus. He iterated the fact that our tickets were unchangeable and that there was nothing he could do to change our flight. I requested a supervisor's name for the next day and he assured me that I would get the same answer from anyone there. He finally gave me Aiden's name, the daytime supervisor, with reluctance.

Following Massy's instruction, I called Air France again on April 10, 2007 to change our Northwest Airlines flight home. The gentleman at Air France was very helpful and explained that Air France holds the contract our ticket since our original outbound flight from Los Angeles is on Air France, but he was unable to make any changes to our ticket since we purchased our tickets through Cheap O Air. Only Cheap O Air can make a change to our tickets.

My husband then called Cheap O Air to make one last request to change our tickets. The first customer service agent he spoke to put him on hold for three to four minutes then disconnected him. He called again and explained to the next customer service agent that he was not informed at the time of purchase that our tickets were unchangeable and that he would not have purchased from Cheap O Air if this were the case. He went on to explain that he was given the impression there would be a $100 fee for any changes. The customer service agent said the tickets were unchangeable.

This is when we contacted WaMu Debit Card Claims. We have tried as we might to resolve this matter with Cheap O Air, but to no avail. We purchased the tickets knowing we may extend our stay as my husband has not been home in almost eight years and there were numerous family gatherings planned for us (including a wedding). We were prepared to pay Cheap O Air, Northwest Airlines or Air France for the changes and were gravely disappointed with the lack of customer service we received from Cheap O Air. Cheap O Air's website is misleading in that it does not alert buyers when their tickets are unchangeable, it merely states that "some tickets are unchangeable even with a fee", see below:

"Please note: Your ticket is NON-REFUNDABLE . For any changes to dates, names or routing, there will be a penalty. Please call our Customer Service at 866- to request changes to this Itinerary. Some flights may be completely NON CHANGEABLE even with a fee.

Changes - In addition to penalties imposed by the airline, a processing fee of up to $100.00 per ticket will be charged for changes made to this Itinerary."

I have looked at other travel websites to see if any of them state the same, and I found that on other sites it is stated that tickets are non-refundable and some may be unchangeable. On those sites, though, they ask that the buyer call the customer service number PRIOR TO PURCHASE to confirm whether or not their ticket is one that is unchangeable. This is where Cheap O Air left us in the lurch. We had no choice but to purchase 2 more tickets (which we purchased directly from the airline), and contacted our bank to dispute the original airfare charges from CheapOAir.

Our bank conditionally returned the original purchase fare to our account while they investigated our claim. We were just informed that based on their investigation, CheapOAir delivered the goods they promised, and that is where they ended. Now, the original purchase fare of $1819 will be again deducted from our account. So we will have ended up paying twice for one trip to Europe.

To this date, I have not been able to get the info how it was changed,the times ectr. and flight numbers, and when I try to print out my schedule it is still the old schedule, going to Sydney MT. I was put on hold tonight again for 1 hour and 10 minutes waiting to talk to a supervisor, and then I got cut off, again, and I could not get to talk to anyone,they just kept putting me on hold. I should be traveling on May 28. but I have no correct itenerary and I can not get to talk to anyone that would help me or give me the information. Can you please help me.

I will never ever by a ticket from cheapoair, and I surely would not recomend them to anyone.

The conversation quickly evolved to something resembling the skit who is on first, except for the laughs: I was trying to ask the guy when the ticket would be cancelled and he kept telling me to call the airlines to re-book. Then he just hang up on me. The next call, I asked for a supervisor, and was put on hold for long periods before being disconnected.

Two weeks later, I am still trying to get a hold of someone who can communicate. I know some of you have had fair experiences with this company. I assure you that you are playing with fire. I've booked my own travel for a very long time and often use discount providers. i have never come across such a slick outfit. So do yourself a favor and avoid them. Most airlines offer the same rates on their website or have lowest fare guarantees

We are concerned that 35 minutes is insufficient time to ensure that we and our luggage get on the flight from Chicago to Barcelona. Also, insomuch as this is the only flight that Iberia Airlines has on this day, if we don't get on this flight, we will miss our cruse ship. I have contacted Cheapoairlines several times and they refuse to assist us. I called American Airlines (Atlanta to Chicago leg of the trip) and they indicate they can put us on an earlier flight but since I booked through Cheapoair, they must make the change.Cheapoair's customer service department is horrible. After speaking to Sage (a customer service manager), she promised to get back to me and never did. I have sent 2 e-mails to Cheapoair, and neither one has been responed to. All Cheapoair cares about is booking the flight and getting their money. They are not an advocate for their customers and do not care what happens to them once they book their flight or trip.

Requesting a refund for the third ticket I purchased ($1152.90).

Weeks went by, and I was not contacted. I contacted the airline directly just before the flight to make sure they knew the ticket would not be used. I did finally hear from Nikita, who told me there was nothing that could be done. I went to her supervisor and got the same reply. In the meantime, I called CheapoAir to verify the cancellation policy, and got the same information from three more agents. This case has now been turned over to Georgia Gallarde, who repeatedly sends me letters saying the ticket was non-refundable, and American Airlines won't give me a refund. I continue to ask her why the ticket was purchased at all, when I followed the procedure to cancel the booking. To date she has not answered this question. If I had known the booking was not canceled, I would have re-booked the outbound leg and kept the return. I am posting this story on all consumer opinion websites I can find, and now wonder if I should attempt small claims court. I have saved all e-mails and letters.

I had to pay a bill for $223.80 which I feel CheapoAir should refund to me, or issue a credit toward future travel booked through their agency, since they are at fault.

Because I am a police officer, I suspected fraud after seeing the charges, and other information that raised red flags. I have contacted the Virginia Attorney General's office and intend to file criminal fraud charges against Cheapoair and it's parent companies and officers by February 10th. No further calls have been returned by the company, and it is obvious they have caller I.D. as they have not answered ANY calls I have made to the billing office.

THEY TOOK ME FOR $1019.60. MY CREDIT UNION HAS REIMBURSED ME FOR THIS.

The rate I was quoted was around $436 + 118 for handling. This was the best rate I had found thus I proceeded to book the ticket.

After I submitted my information I received a message stating that rate was no longer available and that I must choose either:

2. Pay $850 for the itinerary I wanted.

AT NO TIME WAS I ALLOWED TO CHOOSE TO NOT PURCHASE THE TICKET.

I did not want the alternate itineraries and when I tried to page back the ticket was automatically purchased without my agreement!

I did not want to change the itinerary and I certainly did not want to pay $850 for the ticket.

I called immediately and at the same time I emailed cheapoair.com indicating that I did not agree to change my itinerary nor did I accept the amount I was charged.

I received no response to either the voice mail I left or the email I sent.

That afternoon of I again called cheapoair.com. I waited on hold for nearly an hour; spoke to a customer service representative who worked on my case until we were disconnected.

I again called cheapoair.com. I again waited on hold for another 20 minutes. I then spoke with another representative, Derik, who was very helpful. He worked to try to find me the ticket I wanted at the price I agreed to pay. We talked for nearly an hour and he indicated her would call me back within the hour.

Derik did call me back. At that time he informed me that he could not find a ticket for the price I agreed to pay with the itinerary I chose.

He told me that the ticket had been cancelled and my credit card would be refunded.

One week later the refund had not appeared and the ticket remained as still issued, not cancelled as Derik had indicated it would be.

I have received responses from every email I sent indicating the problem is being evaluated and that cheapoair.com would contact me promptly with a resolution.

CHEAPOAIR.COM HAS NEVER CONTACTED ME OTHER THAN TO REPLY TO THE EMAILS STATING THAT THEY WOULD.

I called the website travel agency and I spend more than an hour trying to convince them that they had overcharged me and that their website marketing information had misguided me in my purchased. The agency agreed to reduce only 20 dollars and they promised me to receive a call from a manager to discuss the matter further. It’s been 20 days and I have not heard from them.

Upon arrival at Jacksonville airport I was told by the Continental Air Lines that my tickets had been cancelled as Cheapoair had failed to confirm the tickets despite two requests from Continental.

I immediately tried to contact Cheapoair and an hour later I finally got to speak to someone, what followe was 3 hours of me having to keep calling them, they were looking for another flight that would not be a financial burdent to them! As I was desperate to get to England for my Grandmothers services I took the only flight they offered me, it did not leave Jacksonville airport until 7pm, and stopped over in Atlanta and Paris France. The stop over in Paris was so short that we had to run between terminals and would have still missed the connection had the flight not been delayed even so we only just managed to board - our luggage did not and was missing for four days.

Due to the issues I did not have my return flight details and purchased a cell phone in England ( I did not have internet access) so that I could obtain these details.

What followed was numerous calls to Cheapoairs offices when I constantly got Voice Mails each time I left a message stating I did not have access to E Mail but to contact me on the cell phone and left the number. I never got a call. However I know that a call was received as upon my return to the USA I had an E Mail in my inbox on the date of my first and second calls.

Eventually I had to purchase another ticket to return to the USA, for a futher $1392.00.

Since my return in January I have tried dealing with the company, they never call me back, I haveto call random extention numbers and ask to be put through, which then gets routed to a voice mail. If I do manage to speak to a person they never call back, if I ask to speak to a manager they are never there.

I am at my wits end as to how to proceed with this further. I have paid almost $1500.00 and not in any way got the service I paid for.

My luggage was lost and damaged - I had to buy clothes for my son before it finally arrived - Air France ( I would not voluntarily travel with them) catagorically stated the luggage would not have made the flight to London because of security checks.