CheapOair Reviews

The company ended up refunding my money sooner than 21 days as they had originally stated. However, I shouldn't have had to call and argue with them for them to do so. They never should have charged my card to begin with.

Great assistance - good change on flight. Costly, but a good change.

I have booked flights before with CheapOair and I recommend them to all my family and friends. They have the best prices and are very knowledgeable.

The rep took care of my lost booking information problem instantly. I couldn't be more pleased.

Great price and fast service.

Durban (or Dunbar) was courteous, very helpful, polite, and kind to this old woman. Thanks for having on your site.

It was a great experience. The attendant was efficient and understood what I needed and gave me the things I needed for my flight. I would recommend others to use your services.

I had to cancel a flight and book another flight and the customer service rep was very helpful.

For two days in a row I saw the flights online I wanted for the price I was willing to pay. Both days after I filled in all the necessary information I got the message that the flights I was seeking was no longer available. Coincidence? I don't think so. Also I started getting several calls from the company asking me if I wanted those same flights for $300 more! That's called bait and switch. I called CheapOair and requested to talk to a supervisor and finally was transferred to a woman who listened to my complaints. After giving her all the desired dates and flight numbers she asked if I could be placed on hold for a few minutes. Where do they go and what do they do when that happens? Well, she put me on hold for 30 minutes until ultimately I was disconnected. They always ask in advance for a "good contact number" but she never tried to get back to me. I am furious! Shame on you CheapOair!!!

The WORST experience I ever had booking and buying flights online!!! I came to the Caribbean to film a documentary. When I got to Barbados CheapOair had canceled my flight that I paid for and even had a booking number and ticket printed because the company raised the price of the ticket 4 hours after! If they can't guarantee the price they should NOT be selling plane tickets online. I lost 2 days of filming, had to pay for the entire team to sleep in another place, and when I tried to call (international) to understand what was happening they put me on hold for more than 20 minutes and the call drops, once, twice, 3x. Crazy bad service, this site should be closed!

You guys are great!

I can't tell you how many times I heard, "Just a minute, ok?" But always with care and very kindly. My intent by calling was as offered on the website, to get confirmation of airlines policy for 3 flights for my minor child traveling unaccompanied. Instead I had a full service, checking each flight and related company policy on this matter, booking it for me. What I don't understand is why it took over an hour but fortunately with loud speaker and mute buttons, and with the gentleness and correctness of the person helping me I didn't get mad showing that when tools aren't so great people make such a difference. I was surprised that whenever I said, "But the flight you get me is more expensive than the one I found", he kept searching and finally also gave me the insurance I wanted and the taxes for free almost so it looks as if it's like a car you see a price but you can still bargain (on the phone here) if you take the time!

I called twice, and both agents were wonderful; they were efficient, professional and pleasant. They helped me get flights to Quito, Ecuador for an incredibly low price. They answered all my questions and did a wonderful job of making me feel like a valued customer. Thanks!

I spent hours trying to book a flight on my own but with one call my flight was booked in about 30 minutes.

The gentleman I spoke with was very efficient, helpful and friendly. It was a pleasure to speak with him.

My experience with CheapOair was satisfactory.

Excellent. Solve the problem so I could change the itinerary.

I did not get the full discount as stated using the discount code provided so I called. I got excellent help by calling. What really makes me mad is how the people get screwed by the airline rates. They double the rates just because it is a holiday weekend, not because gas prices have gone up. I made the same flight 2 months ago for half the price. The airlines make a ton more money just on the shear volume of travelers. They are greedy and have to jack up the fees too?

You have a good service, hope to have a good following in case after sales.

Everything went as promised.

My flight schedule and price is very reasonable. Compare to any other Airline.

I booked my flight before going to NYC to Dubai and problem. I called them and they gave me the credit, and since then I never had any issues. Very experienced Rep - excellent communication skills, knowledge and understanding, know the customer needs. Keep up the good work. Thanks.

Always book through CheapOair. Never had a problem. Thank you guys.

The gentleman who I spoke with was very helpful and patient.

This company is a scam. Once you complete the transaction, the seats are not assigned. One has to call. The customer service support is terrible. It takes over 30 minutes to get a response. It is obviously outsourced to India or Pakistan. The operators are rude, and hard to understand. Then you're billed extra for your seats and when the passenger checks in, the airline does not recognize your seat assignment, saying that no payment has been made by Cheapoair. When calling its customer service number, they claim that the "system doesn't work, so call later." I travel internationally monthly. This never happened with Expedia, Priceline, etc. So my advice, stay away from Cheapoair.

Your person on the phone was very easy to work with. Follow up on email was good. My flight is still a few weeks away so I can't say how that will work out. Hopefully easy and no problems, please contact me afterward for a follow-up review.

Awesome service over the phone... Very patient. Thanks.

I had an issue booking a single airline ticket, so contacted the company for assistance. They were very courteous and helpful, solving the problem very quickly.

I love booking by CheapO.

Please read this before you make a business deal with CheapOair.com. CheapOair charged my account for $533.00 for a fee in order to change my flight destination. The next day I arrived at airport in Frankfurt and found out the Lufthansa airlines did not have an electronic ticket for me which should have been issued by CheapOair. So Lufthansa charged me another $598.60 for issuing me a ticket that should have been done by CheapOair. I have contact CheapOair several times. They are hiding in some shop in India and make promises that they will issue me a refund but to date they have not. Do NOT buy any tickets from these guys in INDIA.

You have overcharged me and I now need to contact your billing department to figure out how to resolve this. I called customer service, was on the phone for 20 minutes explaining the problem and then was told that she couldn't help me or transfer me over to the billing department.

CUSTOMER SUPPORT SERVICE IS VERY VERY POORLY MANAGED. They have no knowledge how to claim the reward points. The website shows me the reward points but the guys at the customer support either have no knowledge or don't have complete information. And then they put us on hold for long time, which is very irritating. I WILL NEVER GET THE TICKETS FROM CHEAPOAIR.COM.

I was very pleased with the service I received while booking my airline tickets.

I purchased two flights with the same dates and time of travel. When I received email confirmation one of the flight's return date was not correct. So I called CheapOair to resolve issue. Not only did they not understand but the woman I spoke with was very sarcastic and combative. She then hung up on me. I called back to hear someone pick up phone and hang up again which was strange but made me furious. I travel a lot and have never experienced this type of customer service in my life.

Whenever I going to buy airplane ticket I always pick CheapOAir... Much better. Thank you.

Booked a flight from DTW to LAS for June 2016 over the telephone. Prices were more than represented on the webpage but customer service was good.

I bought the international ticket as a gift to my aunt. She barely spoke English. I put her name and there was an issue with the spelling. She missed the flight and we had to buy new tickets for her. I called customer service and they said the tickets are in the hands of Qatar Airways. I called Qatar Airways and they asked me to call back CheapOair. I was calling back and forth with no results, and CheapOair finally said they will not honor the missed flight ticket nor would they give me credit for it. Frustrating customer service and unsatisfying service. Since then I started buying tickets from google flight and other websites.

Chan did an excellent job!! He should be one of your most valued employees!! He works very hard and is great to work with.

Very happy with the service. Our rep was very helpful and patient with my questions. Good service. Thank you.

I had built an itinerary for a trip to China with stops in Vienna and San Francisco, but I couldn't book the flights. I called customer service and they set us up with non-stops for the same price which was good - but I was looking forward to the stops.

The agent was knowledgeable, professional and detailed. Great service!

I booked my flight. It was round trip. I used first part but decided to change my return date. Agent from CheapOair helped me a lot. They changed the date and charge me really small amount of money! Thank you!

I was rushing and freaking out to find a reasonably priced one way ticket home. I didn't mean to sound pushy, but your representative was patient and kind. He searched and found a flight for me to go home to my family. I apologized later, but I'm happy about the services.

I love, it is the best they have created for the purchase of tickets and change its name by cheap*easy.

I had originally booked my own flight to Hilton Head for a planned trip and discovered what I had thought was a non-stop flight was actually a multistop flight. When I called customer service Veron answered & he assisted me in finding a fix. During this process, Veron exhibited very good knowledge of the computer system and was able to find other flight options that were a better match for our needs. I was very impressed with Veron's expertise, professionalism & patience. I was so impressed I recommended 6 other friends who were traveling to the same destination to book the same flight as we did & to ask specifically for Veron.

The person that answer my call to make my reservations on for me is #1. She know her job and got me all the tickets that I need. THANKS.

Agent ** assisted in the booking and ticketing for my overseas roundtrip flight with my mother. We decided to call CheapOair's toll-free number because (a.) our return flights were on different dates, and (b.) to ensure that my seat was adjacent to my elderly mother's for the legs of the outgoing flight. ** was able to find the best-priced flights on the dates we provided (we already searched on-line on CheapOair and others' websites) and proceeded to make the bookings. He was polite, well-spoken and professional throughout the calls (we were disconnected and he called back in 30 seconds). It was a very pleasant experience and we would not hesitate to call CheapOair for future bookings, or recommend same to friends and relatives.

Your employees are the best. I always buy my tickets with CHEAPOAIR. Myrtle #** is so nice and helpful. I will always buy all my travel tickets with CheapOAir.

I had no problems other than I could not check with Frontier Airlines to print out my boarding pass in MCO. It is difficult to sit straight up for 4 hours and not be able to put the seat back. Are all the air crafts like that now? I had that experience with Spirit Airlines and now with Frontier Airlines. I find that the extra payments for bags and seat is actually more expensive than if I booked a flight with one of the bigger airlines, where these things are free.

CheapO had booked me on a Nice France to Palm Beach Florida Lufthansa trip which, I later discovered, entailed an airport change from JFK airport to Newark airport which I wanted to avoid. Asked the rep if the booking could be altered to consolidate the return either through Newark or JFK without an airport change. Rep was superb. Determined, polite, informed. Made sure to avoid putting me on hold to hold the connection (from Italy to CheapO in the U.S.). Was obviously a complicated and time consuming operation because he needed to also protect our "Economy Plus" status to ensure comfortable seats. He got it done and should be commended.

This was the first time I booked a flight with CheapOair. I was very pleased with the agent. He was professional and accommodating to my travel needs. I will recommend this company.

After several hours of frustration that saw me repeating the input of information to book reservations for 3 adults and 2 senior citizens, only to be denied, I made a decision to phone Hawaiian Airlines and Mr. Jeffry ** came on the line. He was easily the single most accommodating airline/agency representative with whom I have ever worked in my many, many years of airline travel. He walked me through every detail with the highest degree of professionalism, graciousness and efficiency. Please know that I will be back when I make my next long distance flight reservations. Thank you for forwarding my best personal regards to Mr. **. He is a true star in your industry.

Great customer services!

Most important was I got an English speaking person. First call was a broken English speaking man and he transferred me and it went ?. Second was answered, transacted and completed efficiently. A Very competent staff person, Janice, handled my booking.

I tried repeatedly to contact an agent to make a change on the day following my booking. I wasted approximately 2 hours on hold, without ever getting a live person. When I finally did, a day later, I was told that the grace period for changes had expired.

The online booking was terrible and took us into the wrong airport without advising it was an alternative airport. I phoned to cancel the reservation, but your agent, after a great deal of work, got us the flights we needed - still into the alternative airport, but at better times and a decent price.

I called as had some questions before I booked flight about insurance. Had to hang up and call back as first agent I couldn't understand at all. Second one was also very hard and had to tell him twice to slow down on speech so I could understand what he was saying. Also told him I needed to fly certain dates as attending a wedding. Online showed available seats at a cheaper rate but he said those weren't available. Wished I had called Spirit directly as after I booked I looked on Spirit's website and fares were less.

The site I used to make reservations claimed I can change reservations with no problems. It was confusing to me as a senior as to the many departure and arrival times. I booked wrong and called your number the next day and had to PAY $85 EXTRA... This is **! Just an excuse to extract more money, and I asked for aisle seats as I PAID for them on my prior reservation, remains to be seen if I got them. NOT A HAPPY CAMPER RIGHT NOW!

The person that assisted me was very competent, helpful, and understanding. I would use this service anytime.

Flight was downsized upon arrival at the airport. Staff members at the airport are attempting to maintain some order, however, the situation just got completely out of control. I was completely dissatisfied with the service and with the results. The line was so long and slow attempting to receive a coupon for a round trip, food and hotel due to the cancellation. I just requested a refund for which all of my Money was not refunded. I will never consider flying this airline or booking a ticket again. Very bad experience!

We have booked with CheapOair, from Brisbane to Mumbai and back to Brisbane, at very good price. Later we request for change in date form Brisbane to Mumbai, and they have done with less time & money. It is simple and helpful.

I have booked many flights online but was disappointed with this site; every time I changed my criteria to hunt for the best flight for me, the information changed, and when I received confirmation, I was booked as male. The other flight changed the date so had to call again. This was an extra $50, so saved no money with Cheapoair.

The agents were very friendly especially the first two agents that I spoke to (Chung) and a female agent that helped me cancel and rebook another flights to Nigeria. I rate them FIVE STARS when it comes to ensuring customers' satisfaction and the best deal ever. I will definitely recommend this company to my friends and relatives. Thank you so much for making our vacation a dream come true.

I need one email to confirm reservation 10 more to sell me stuff I don't want or need (car, hotel, meals). Then try to find the one I need with booking. What joy!!! I must be too stupid to know I will need a hotel or park bench. Start your set up with a stupid meter. If I pass - I don't get 10 more emails.

Mr. ** was very helpful and professional.

Agent was professional, efficient, thorough. He researched satisfaction with the seating. I am waiting for the new e-tickets which he said would be coming.

Thanks for an excellent service provided to myself and family. Will be using your services every time we fly. Again thanks.

Excellent service. Took care of all details.

Reservation agents - Nestor was fantastic. Most helpful!!!

I booked 2 tickets in amount of $588.26 each ticket, but CHEAPOAIR charged me 6 times of that amount. I tried to resolve this on so many ways - I didn't solved the problem. I sent even my credit card statements and everything but no luck. Called 7-8 times even with a representative of Citibank credit card, and nothing. I spent on the line with them for hours but they don't know what they are doing. So unprofessional. So be aware of CheapOair. I will never travel with them any more for sure. It's a so bad company.

The Saudia website shows an error message saying that the mobile and email contact information is missing. I contacted Saudia help desk, they told me to contact the travel agency (CheapOair) to update the record. I have been in contact with CheapOair and trying to get the contact information and the Delta frequent flyer number added to the reservation but without any success. I have written numerous mails and have made several calls to CheapOair but their agents are clueless. I regret making the booking through CheapOair and should have used their more popular competitors. On CheapOair Chat, I was told to send the information on this mail id. Can you please look into it and update the record as necessary - the information which may need to be updated.

Just spend all morning talking to different agents in this company after incredible long waits on the phone. I booked my airplane tickets since January 15 2016. We are not in May 14, 2016. They have change my itinerary 2 times, giving me ridiculous options. Yesterday for the third time they called me to let me know that the flight going instead of arriving at 5:00 pm, it will arrived at 11:00 pm. Completely unacceptable since I have to travel to another city one hour away at night (the advisory warn strongly not to travel at night).

Merilyn was very professional, very helpful and I will always recommend her anytime.

Very good customer service and I like the fact they work with you to get the best fares and travel part or route. Given customers options.

I had attempted to book online through cheaper tickets but my flight was not properly submitted. Ticket assistant was most helpful in finding me a better price and time.

I have had a TERRIBLE experience with CheapOair so far. When you enter the site the first screen asks where you are coming from, where you are going and then you click roundtrip. Then it list the flights. I selected and paid for a flight only to see that it is returning me to FLO Florence, SC. I live in NC and this airport is over 2 hours drive time away! I never asked for this airport and assumed it was a glitch in the website. So I called customer service, spoke to a gentleman with a very strong accent and heard screen doors closing in the background! He told me he was unable to help get it straightened out but he would escalate it to his supervisor and I would definitely get a return phone call no later than within the next 4 hours from my call. I gave him the number.

I booked my flight from Cheapoair 3 weeks ago which cost me USD645/person and I would like to change my itinerary due to unforeseen circumstances. I had a live chat with 2 of Cheapoair staffs online today and both of them quoted me a different price to make the changes. First staff, ASHER quoted me USD483.50/person and offered me USD100 discount after I complaint the price is too high. He kept pushing me to make the changes on the spot and mentioned the price will gone up very soon.

Upon connecting with your website and actually booking a flight I had questions that I could not find the answer to on your site. So I took the liberty to call your 855-464-2101. Your pre-recorded message said "This call will be record to ensure the quality of this call." Ok, so I spoke to one of your representatives where I addressed my concerns and questions. I simply asked him "I am not sure the spelling of my niece's middle name is, do I need to have this information now or can I call you back?" Your representatives response was "No ma'am, you have four hours to call us back and make changes."

I call weeks ago to change a flight to another day. PAID for the change. I was told I would get a confirmation email of the new booking. This was week ago. To this day May 15/16, I have not receive anything. WHY?! This is not what I expected.

Customer service was really helpful. I wanna thank everybody for your help.

No regrets. You guys are the best.

I made a mistake in completing my flight booking that I did not notice until after the booking was completed. Pierson helped me find another flight and correct the problem. His professionalism was at the highest level.

Process was simple. Working to change the date was quick and efficient.

I was very pleased with your service. Agents were extremely helpful and polite. They did their best saving my money. :-)

I panicked when I messed up on booking my trip and called right away, and they were so nice and helpful.

My experience was very well. Even though I had a bit of problem with the payment, CheapOair was fantastic with handling it professionally.

Excellent service. Agent called me back twice for follow up.

I had a really great experience overall. The staff worked really well with finding a flight at the best price. They called and were very friendly and made sure everything was correct and to my satisfaction. Would highly recommend.

Happy with the flight and service from Saul. Just hope it all works out for us in January.

I just booked the air ticket for my family to come Canada for my graduation ceremony. Also, I bought the insurance which insure the free cancellation and other things. These days when I phoned back to cancel the ticket, they want to charge me for $600 for the cancellation, and I cannot get the full refund either. The customer service is bad, and they push me to talk with the insurance company to claim refund, and showed me other conditions that not apply to this booking. Such ridiculous explanations. Please be cautious and aware of their conditions and deals. Some of the ads are misleading and wrong. Never ever will book the ticket on CHEAPOAIR.CA anymore!!!

After spending near 2 hours on the phone and 9 different call transfers still don't know what the status on the reservations that I made. The last I knew was that I was going to receive an email with the flight and ticket confirmation and I'm still waiting for it. Lack of knowledge on some of the client services techs. I even had a hang up because they didn't know how to handle this simple credit card issue. NOT HAPPY WITH THIS EXPERIENCE!!!

I appreciate the help I received for crazy scheduling options. The representative I spoke with was very patient and willing to work with my difficulties. It was a lot easier to call and get her help than it was to try to figure it all out on my own.

After booking my flight I realized the times were not going to work. I called back to change them. My representative found a flight for me that was so much better than I expected! I'm getting in hours earlier and I couldn't be happier!

The lady helps me on the phone is great. I changed my ticket. Appreciated with thanks!

I booked a flight back in the beginning of March 2016 to go to the Dominican Republic. I called customer service before I booked (back in March) and explained to them that I had never flown out of the country and that I needed assistance finding out which airport destination I should select. I gave the woman (sounded like a woman) the name of the hotel in Puerto Plata, and she advised me what flight I should take. I thanked her, booked the flight, and that was it.

The man was kind and worked it until I got the fair schedule and good price I hoped for.

I booked the above two flights on 9 May 2016. I paid $14.00 to have the agent book the seats. He called to say he had done so, and would immediately send an email with the seat info. I have NOT received the information.

I called to correct a booking error that I hadn't noticed until after printing out my itinerary confirmation. I was connected to an agent in less than a minute and the agent corrected the error. She was both helpful and courteous. I called later about a question regarding my car rental and again the agent was helpful and assured me that everything was okay.

Thank you so much for any help you can give me. I appreciate it, and I believe if those who write negative reviews were a bit more patient, calm, and helpful to the agents they too would give a much more positive review.

Made a similar trip to visit my family at Thanksgiving 2015 and was highly pleased. This time I am going to grandsons (2) graduation GT and HS in Atlanta.

Just need confirmation of seat & I will be 100% pleased with doing business with you.

I had booked ticket and paid by credit card. Next day my business associate told me to cancel the ticket and reschedule after a week. So I did cancel ticket. In few minutes, my business associate asked me to change and come as planned. So I rebook my ticket. Now, I ended up paying twice. I am told it will take 2-3 weeks to refund. I think refund should be immediate in today's technology, why to wait. Please do something.

I've had a number of dealings with this company recently while I plan a trip to the U.S. with my family. I thought that the site was good and the service people were great. Friendly and efficient. Prices seemed good. One small point, some customers like myself may not necessarily be after the very cheapest price but would prefer to pay more for convenience (time of flights, amount of time between flights, reduce number of stop offs, etc.) so it might be good for your service people to check about that when in conversation. I liked the way that the service people seemed "human" and engaged in nice conversation where appropriate (but we're still highly professional). I was especially impressed by the way that I was able to change one of my bookings the next day once I had given more thought to what I had booked - I was worried I'd be told that I could not do this and was so pleased that I could.

Had the most pleasant and helpful lady!! Great service! Was very patient in finding the right price, time, and date! Very happy with service and I always book through CheapOair, wished me happy Mother's Day too, all round pleasant experience!!

I was disappointed because I ask him, "was there any cheaper prices other days", and "was that the cheapest price?" Later that day I saw same flight for $204 and I paid $222. He did look for any cheaper.

I was attracted to book a flight with you because quotes were in Aus dollars. I booked and paid for a Ryanair flight. I received confirmation but I was not able to open an account or find out the status of my booking. I have not received a ticket. The Ryanair reservation number did not exist. The 4 phone calls I made to CheapOair, although answered, were put through to an inactive number. To cut my losses, I have booked another flight directly with the airline. My advice is do not book with this company.

Very polite and courteous agent. Great experience. Thanks.

More than fair. Needed to change a leg of the fare on upcoming trip and reserve my seats. They were very accommodating.

Helped describe unfamiliar airline and it's attributes.

I thought I had completed my booking online but soon realized I had not. Called and with no problem booked my flight. Very happy with the experience.

We called because of a misprint on the booking. One of the "n" was missing out of **. The agent said that our good connections were no longer available and we would have to choose from the flights that were left, none of which were much good for us. I kept saying "But it is only a one letter mistake!" He said there was nothing he could do. He assured me that my card would not be run again, but it was!!! I did not have a lot available on that card so now I have a bunch of overdrawn small purchases on the card. I have been using CheapOair for years but this will end it.

Booking my flight was a pleasant experience. Thank you.

Was not able to complete my booking myself on the website. So, I needed help to complete my booking.

After making reservations for my daughter and her fiance I realized the return trip was on Shabbat which is not acceptable so I immediately called to change the flight. Your service individual was FANTASTIC and provided several options to me and found a flight that would leave on Sunday and they would be able to return to Israel on time before school term began on the 27th.

My experience with booking my flight was easy while talking to CheapOAir representative. She lead me through my itinerary with easy understanding and was very patient.

I have been travelling with cheapOair since last five years to different destination. I have so far no complaint. I have been treated professionally well, get problem solved as soon as they could ---- I am OK with your services.

I wrote a confirmation with Southwest Airlines. Verbally confirmed with the agent but the email was both trips were with American Airlines which I didn't want to have because of the baggage restrictions with American... I would NOT recommend your service to anyone else ever. I enjoyed the service of the agent Alse and thought she followed thru with the needed flight. I have to use it because cancelling cost are hundreds of dollars but it's NOT what I wanted. I feel trapped and stuck in a long flight that will be uncomfortable in many areas. It's my niece's wedding which should be happy, not painful. Wished I'd not called you. Flight was to Boston August 20 on American Airlines AND another flight June 4 to Kansas city on American. I wanted one to be with Southwest but didn't happen. Thanks but next time I'll go elsewhere. This will be put this on facebook.

This company is based out of India from what I am gathering and while typing this for the second time calling have been waiting on the phone for 31 minutes and counting after speaking to a representative that said he was transferring me to a supervisor. The customer service is POOR at best with rude customer service agents and extremely long wait times. In addition, I have been waiting for a $410.00 credit to my Visa card that has not credited and getting them to give me a confirmation number for this "so called" credit has resulted in excuses by telling me, "it was processed" or "the system is down to retrieve the confirmation code."

Happy with experience.

I called to talk to someone regarding this problem. They gave me the phone number to the billing department. I spoke to billing manager and explained that I was charged twice for the purchase of one airline ticket. He then told me that he saw the problem and that I was going to get the money put back in my account. I also told to call back if I needed to.

Great experience. I could not be more satisfied with CheapOair. The lady I talked with on the phone was very helpful in booking my flight and also booking my car rental at a very reasonable price after checking different car companies. Thanks for a great job...

I was surprised by how easy it was to book a flight and how cheap for a last minute. KORBY WAS VERY HELPFUL.

Thank you for helping me book this trip, I enjoyed the wealth of information you gave me.

My husband bought our tickets and reserve hotel room to Dhaka, Bangladesh thru CheapOair and it was thru my recommendation. I feel it is important that I take responsibility to file this complaint. He called CheapOair to confirm the online purchase, at the same time he request to book the hotel room via that phone call. Customer service was very friendly. Unfortunately I think they screwed up. We request for hotel pick up at the airport, he gladly confirm that the request is done. He took our flight no and our arrival time and even provided my husband the hotel number. We arrived at Dhaka airport and there was no driver from the hotel.

Thank you to the very considerate and efficient customer service gentleman who helped me yesterday! He made my life so easy.

I wanted to share my recent experience with CheapOair. I first came across this company after reaching out to the airlines for a flight to the Caribbean for me and my family. I was looking for a less-expensive option and came across CheapOair. The representative was very nice and knowledgeable and I ended up booking the flight. When our plans changed and I had to change the week we were traveling, once again, the rep on the phone was helpful in explaining our options. Since the price difference was substantial for making any change to an existing flight, we decided NOT to make the change after all and travel on the originally scheduled dates.

They helped a lot, great work.

Be careful when looking for flights, especially on a small screen like a phone or kindle. The website automatically defaults to flexible dates so while you may think they are suggesting the days that you want, look closely. I made that mistake and it cost $1200 to fix $1500 of flights. And the fix cost more than purchasing one-way tickets outright? Which I realized too late. NotsoCheapOair.

Very knowledgeable agent! Thanks for the help.

I did receive an excellent service. The person who I talk to Was nice with me, because I don't speak English fluently. He gave me the best help he could. Thanks a lot.

Excellent service, 100% satisfaction, happy always. Thanks.

The person dealt with the airlines appropriately and accomplished the change that was caused by your computer system not recognizing the letter á instead of a. I had to pay a fee of $50 due to your computer, but the attendant handled it well.

The person who helped my Mom changed my flight itinerary was awesome... He shortened my traveling time to 24 hrs. rather than the original 33 hours.

I tried to book our flights to Santiago and each time I tried to make a booking it said that the flights were unavailable for the price mentioned and had doubled, which was a shock. The Cheapoair agents called me. The first one helped with some initial issues. Then the next day another one took over, negotiated with the airline directly and certainly called me about 6 times for further information and help. It was simply incredible. Although we did not get the price we hoped for, we received an absolutely marvelous service from the agents. Each and every one of them was very friendly and helpful. They went far beyond of what one expects of a travel agency. They showed concern and care. What else can we say than: THANK YOU SO MUCH and we continue to recommend you to all our friends! Keep up the excellent job! Kind regards and all the best!

I use CheapOair to book flights for my son to come home to visit. This time, I found that I had to make a change due to a scheduling conflict. As always, the customer service rep was very professional, courteous, and completed my requested change rapidly and efficiently. I have dealt with customer service previously, and was always happy with the results. Kudos to CheapOair on their customer service team!

They are great, every time I call they do an awesome job. I had booked online and it gave me the wrong dates. They took care of it without any problems. They're awesome.

I bought tickets for Europe. One of the tickets had to be changed. The return date. I called several times. First they told me $ 600, after it was $900, and in the end when they called back was $12.000. So they said to think about and to call back with my decision. I called back to do the change and also to ask what's the breakdown on this price. They refused to tell me. The original price of the ticket was $1300. They guy I spoke to said he had everything documented and we can do the change.

Horrible web site and cheap trick customer service. We bought 4 tickets to Orlando for a vacation on CheapOAir. We selected our dates (CheapOAir confirmed we selected correctly) and their web site changed the dates and charged us. We noticed a week later when CheapOAir sent us a confirmation email. We called customer support and the rep advised it happens all the time and they will update the tickets free of charge and call us back. We never received a call back so we called them again today.

AGENT WAS OUTSTANDING, VERY KNOWLEDGEABLE & pleasant. Disappointed I could not get seat assignment or check my luggage with you. I will still make my purchases through you.

Nester is the man, helped me a lot.

Beware of CheapOAir. CheapOAir quoted us $8222.71, but charged us a total of $13,489.72. A difference of $5267.01. I would never deal with them again. They are friendly, but they keep you on hold forever/refuse to correct their mistakes.

CheapOair is excellent. They really are very helpful. They try to give you the best price. I love their customer service. They are very friendly and very helpful. I highly recommend them!!!

A change in my wife's plans required a change in the return trip date on her ticket. I worked with a Rep from CheapOair who worked hard to find the best option out of several really bad ones. He was able to reduce the total change cost by almost 2/3 of the original price. I am very happy with how my experience went from the first ticket purchase through the change. I reviewed several other sites but CheapOair was by far the best price. I will do business with them again and recommend you do as well.

Car rental - I had a pleasant experience with the booking agent. Was Sharp and explited. Was very satisfied.

Booked flight had right birthdate. Made change to booking, birthdate wrong. Was told it was a computer glitch. Need a phone call and confirmation on booking that it has been corrected. For the money paid for this change to booking, this should not happen.

Thank you for extending such compassion by granting me a cheaper fare based on my travel with you within the past almost 12 months. That was very kind and I will always contact you first for travel before anyone else. Great staff! Thanks again.

Got my tickets booked for Amsterdam yesterday at CheapOair. So after an hour I found a huge price difference (about 260$) between my ticket and same fare at other website, so I called customer service and I share my problem with them, but the guy at customer support suddenly start shouting at me and told me that I'm lying about the lower price at other website, I don't understand about the rules, and finally if I don't want the ticket he can cancel it right away! I did canceled my ticket from and got really better offer, and I'm still confused why the guy should open his mouth and tell me I'm a liar??

The agents who helped me with making the changes to my reservations were both very helpful and took the time to find the changes I needed and to call me back when they said they would to continue with my changes.

I found the service to be excellent. I do find it odd that there is no ticket issued either by email or regular post. I am somewhat skeptical about going to the airport with nothing but a booking number. Please let me know if I truly have all I need to get on my flight.

Went smooth and exactly what I wanted for a good price.